USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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USAA Employees
Employee
Years
Job
Industry
Keith Askin, MBA Keith Askin, MBA's USAA Experience November 2014 - Present
Job Business Strategy and Planning Director at USAA
Industry Financial Services
Experience
USAA November 2014 - Present
USAA March 2012 - November 2014
Harland Clarke August 2010 - March 2012
USAA November 1997 - August 2010
USAA March 2005 - January 2006
USAA May 2001 - March 2005
USAA July 2000 - May 2001
USAA November 1997 - July 2000
Skills
Six Sigma, Project Management, SDLC, Team Leadership, Management, Change Management, Analysis, Strategy, Cross-functional Team..., ITIL, MS Project, PMP, IT Management, Process Engineering, Visio, Leadership, Project Planning, Business Process, Strategic Planning, Process Improvement, Business Process..., Software Documentation, Testing, Business Analysis, Call Centers, Risk Management, Vendor Management
Education
Our Lady of the Lake University 2008 — 2010
MBA, Management
Our Lady of the Lake University
Bachelor of Arts, Psychology
USAA November 2014 - Present
USAA March 2012 - November 2014
Harland Clarke August 2010 - March 2012
USAA November 1997 - August 2010
USAA March 2005 - January 2006
USAA May 2001 - March 2005
USAA July 2000 - May 2001
USAA November 1997 - July 2000
Skills
Six Sigma, Project Management, SDLC, Team Leadership, Management, Change Management, Analysis, Strategy, Cross-functional Team..., ITIL, MS Project, PMP, IT Management, Process Engineering, Visio, Leadership, Project Planning, Business Process, Strategic Planning, Process Improvement, Business Process..., Software Documentation, Testing, Business Analysis, Call Centers, Risk Management, Vendor Management
Education
Our Lady of the Lake University 2008 — 2010
MBA, Management
Our Lady of the Lake University
Bachelor of Arts, Psychology
Marva Frey, CBCP Marva Frey, CBCP's USAA Experience June 2013 - Present
Job IT Technical Manager
Industry Financial Services
Experience
USAA June 2013 - Present
The Operari Group June 2012 - November 2012
KCI Medical November 2010 - February 2012
Capital Group February 2005 - November 2010
Capital Group 2003 - 2005
Capital Group 2000 - 2003
Capital Group 1996 - 2000
Capital Group 1995 - 1996
Capital Group 1992 - 1995
Skills
Business Continuity, Disaster Recovery, Crisis Management, MS Office Suite, MS Project, Visio, Dreamweaver, BMC Remedy, SDLC, ITIL, Analysis, Business Process, Change Management, Cross-functional Team..., Data Center, IT Audit, IT Operations, Incident Management, Information Security..., Information Technology, Infrastructure, Integration, Leadership, Microsoft Office, Operational Risk..., PMO, PMP, Performance Management, Program Management, Project Planning, Project Portfolio..., Risk Analysis, Security, SharePoint, Software Documentation, Vendor Management, COBIT, Vulnerability Assessment, Service Delivery, Team Leadership, Microsoft Project, Process Improvement
Education
Our Lady of the Lake University 1998 — 2001
B.S., Information Systems Management
USAA June 2013 - Present
The Operari Group June 2012 - November 2012
KCI Medical November 2010 - February 2012
Capital Group February 2005 - November 2010
Capital Group 2003 - 2005
Capital Group 2000 - 2003
Capital Group 1996 - 2000
Capital Group 1995 - 1996
Capital Group 1992 - 1995
Skills
Business Continuity, Disaster Recovery, Crisis Management, MS Office Suite, MS Project, Visio, Dreamweaver, BMC Remedy, SDLC, ITIL, Analysis, Business Process, Change Management, Cross-functional Team..., Data Center, IT Audit, IT Operations, Incident Management, Information Security..., Information Technology, Infrastructure, Integration, Leadership, Microsoft Office, Operational Risk..., PMO, PMP, Performance Management, Program Management, Project Planning, Project Portfolio..., Risk Analysis, Security, SharePoint, Software Documentation, Vendor Management, COBIT, Vulnerability Assessment, Service Delivery, Team Leadership, Microsoft Project, Process Improvement
Education
Our Lady of the Lake University 1998 — 2001
B.S., Information Systems Management
Michele Segura Michele Segura's USAA Experience October 2008 - April 2012
Job Senior Director, Strategic Planning at Aetna
Industry Insurance
Experience
Aetna March 2015 - Present
Aetna May 2012 - March 2015
USAA October 2008 - April 2012
USAA Life and Investment Company May 2006 - October 2008
USAA Alliance Services Company April 2004 - April 2006
Skills
Strategic Planning, Process Improvement, Financial Services, Executive Management, Employee Recognition, Internal Communications, Strategic Communications, Product Marketing, Marketing, Product Management, Call Quality, Change Management, Culture Change, Team Building, Strategy, Leadership, Management, Program Management, Mergers & Acquisitions, Contract Negotiation, Project Management, Team Leadership, Business Process..., Cross-functional Team..., Training, Vendor Management, Marketing Communications, Operations Management, Business Strategy, Budgets, Employee Engagement, Call Centers, Risk Management, Organizational..., Business Analysis, Competitive Analysis, Customer Experience, Management Consulting, Enterprise Software, Business Development, Analysis, CRM, Analytics, Finance, Insurance, Forecasting, Market Research, Business Planning, Portfolio Management, Segmentation
Education
Our Lady of the Lake University
MA, English
Our Lady of the Lake University
Bachelor of Arts (BA), Communication and Media Studies
Aetna March 2015 - Present
Aetna May 2012 - March 2015
USAA October 2008 - April 2012
USAA Life and Investment Company May 2006 - October 2008
USAA Alliance Services Company April 2004 - April 2006
Skills
Strategic Planning, Process Improvement, Financial Services, Executive Management, Employee Recognition, Internal Communications, Strategic Communications, Product Marketing, Marketing, Product Management, Call Quality, Change Management, Culture Change, Team Building, Strategy, Leadership, Management, Program Management, Mergers & Acquisitions, Contract Negotiation, Project Management, Team Leadership, Business Process..., Cross-functional Team..., Training, Vendor Management, Marketing Communications, Operations Management, Business Strategy, Budgets, Employee Engagement, Call Centers, Risk Management, Organizational..., Business Analysis, Competitive Analysis, Customer Experience, Management Consulting, Enterprise Software, Business Development, Analysis, CRM, Analytics, Finance, Insurance, Forecasting, Market Research, Business Planning, Portfolio Management, Segmentation
Education
Our Lady of the Lake University
MA, English
Our Lady of the Lake University
Bachelor of Arts (BA), Communication and Media Studies
Luca Eickhoff Luca Eickhoff's USAA Experience April 2014 - Present
Job Claims Adjuster
Industry Insurance
Experience
USAA April 2014 - Present
USAA October 2010 - April 2014
USAA January 2009 - October 2010
Santikos Theatres July 2007 - September 2008
Skills
Insurance, Employee Benefits, Performance Management, Property, Claim, Human Resources, PeopleSoft, Employee Training, HRIS
Education
Our Lady of the Lake University 2013 — 2015
Master of Arts (MA), English with a concentration in Communications
The University of Texas at San Antonio 2007 — 2008
Bachelor of Arts (BA), Political Science and Government
The University of Texas at Austin 2004 — 2006
USAA April 2014 - Present
USAA October 2010 - April 2014
USAA January 2009 - October 2010
Santikos Theatres July 2007 - September 2008
Skills
Insurance, Employee Benefits, Performance Management, Property, Claim, Human Resources, PeopleSoft, Employee Training, HRIS
Education
Our Lady of the Lake University 2013 — 2015
Master of Arts (MA), English with a concentration in Communications
The University of Texas at San Antonio 2007 — 2008
Bachelor of Arts (BA), Political Science and Government
The University of Texas at Austin 2004 — 2006
Keith Waldrop Keith Waldrop's USAA Experience 1986 - Present
Job 1st Bishop at The Order of Christian Community of Christ
Industry Insurance
Experience
The Order of Christian Community of Christ January 2002 - Present
USAA 1986 - Present
USAA October 2006 - March 2014
USAA 1990 - 1997
Skills
Project Management, Leadership, Process Improvement, Change Management, Training, Six Sigma, Quality Assurance, Management, Integration, Data Analysis, Call Centers, Analysis, Performance Management, Risk Management, Business Intelligence, Operations Management, Human Resources, Claim, Business Process, Negotiation, Business Process..., Insurance, Testing
Education
University of Phoenix 2009 — 2012
DM, Management and Theory Development
Our Lady of the Lake University 1997 — 1999
MBA, Management/Leadership
The University of Texas at San Antonio 1976 — 1981
BS, Chemistry
The Order of Christian Community of Christ January 2002 - Present
USAA 1986 - Present
USAA October 2006 - March 2014
USAA 1990 - 1997
Skills
Project Management, Leadership, Process Improvement, Change Management, Training, Six Sigma, Quality Assurance, Management, Integration, Data Analysis, Call Centers, Analysis, Performance Management, Risk Management, Business Intelligence, Operations Management, Human Resources, Claim, Business Process, Negotiation, Business Process..., Insurance, Testing
Education
University of Phoenix 2009 — 2012
DM, Management and Theory Development
Our Lady of the Lake University 1997 — 1999
MBA, Management/Leadership
The University of Texas at San Antonio 1976 — 1981
BS, Chemistry
Michelle Velasquez Michelle Velasquez's USAA Experience July 2014 - Present
Job Compliance Analyst at USAA
Industry Financial Services
Experience
USAA July 2014 - Present
Citi February 2002 - June 2013
American Funds September 1992 - May 2001
Education
Our Lady of the Lake University 2000 — 2002
Master of Business Administration (M.B.A.), Business Administration and Management, General
St. Mary's University 1989 — 1991
Bachelor's Degree, Finance
USAA July 2014 - Present
Citi February 2002 - June 2013
American Funds September 1992 - May 2001
Education
Our Lady of the Lake University 2000 — 2002
Master of Business Administration (M.B.A.), Business Administration and Management, General
St. Mary's University 1989 — 1991
Bachelor's Degree, Finance
Michelle Cremar Jasso's USAA Experience November 2000 - November 2005
Job Account Manager at The Miner Corporation
Industry Facilities Services
Experience
The Miner Corporation August 2015 - Present
WellCare Health Plans February 2015 - August 2015
Ameritas February 2007 - January 2015
LifeRe Insurance Company (Ameritas acquired LifeRe in August 2007) February 2007 - August 2007
The Hartford January 2006 - February 2007
USAA November 2000 - November 2005
USAA November 2000 - November 2002
USAA December 1997 - November 2000
Humana 1994 - 1997
Citi 1991 - 1994
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Insurance, Employee Benefits, Employee Relations, Human Resources, Health Care Reform, Manage Client..., CRM, Process Improvement
Education
Our Lady of the Lake University
Bachelor of Arts (BA), Management
Providence High School 1984 — 1988
The Miner Corporation August 2015 - Present
WellCare Health Plans February 2015 - August 2015
Ameritas February 2007 - January 2015
LifeRe Insurance Company (Ameritas acquired LifeRe in August 2007) February 2007 - August 2007
The Hartford January 2006 - February 2007
USAA November 2000 - November 2005
USAA November 2000 - November 2002
USAA December 1997 - November 2000
Humana 1994 - 1997
Citi 1991 - 1994
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking, Insurance, Employee Benefits, Employee Relations, Human Resources, Health Care Reform, Manage Client..., CRM, Process Improvement
Education
Our Lady of the Lake University
Bachelor of Arts (BA), Management
Providence High School 1984 — 1988
Laure Zayas Laure Zayas's USAA Experience May 2014 - Present
Job Claims Service Manager at USAA
Industry Insurance
Experience
USAA May 2014 - Present
Travelers March 2012 - May 2014
Hays County Dispute Resolution Center September 2011 - March 2012
Trinity Civil Judgment Recovery May 2011 - March 2012
Emmaus Church Community June 2009 - March 2012
USAA Insurance March 1989 - May 2010
Skills
Claim, Conflict Resolution, Property, Coaching, Human Resources, Training, Claim Investigation, Subrogation, Claims Management, Performance Management, Team Building, Claims Handling, Mediation, Claims Resolution, Interviews, Organizational..., Change Management, Process Improvement, Property & Casualty..., Property Damage, Insurance, Litigation Management, Casualty, Legal Liability, Commercial Insurance, Liability, Commercial Lines, Liability Analysis, Auto Claims, Arbitration, Employee Training, Training Delivery, Claims Investigations, Property, Casualty Insurance
Education
Lakewood College 2011 — 2011
Certified Mediator, Mediation, 4.0
Our Lady of the Lake University 2004 — 2007
MA, Human Sciences, 4.0
Certification
PHR (Professional Human Resources)
Certification
SCLA (Senior Claim Law Associate)
Certification
AIC (Associate in Claims)
University of the Incarnate Word
Bachelor of Applied Science (B.A.Sc.), Organization Development, 4.0
USAA May 2014 - Present
Travelers March 2012 - May 2014
Hays County Dispute Resolution Center September 2011 - March 2012
Trinity Civil Judgment Recovery May 2011 - March 2012
Emmaus Church Community June 2009 - March 2012
USAA Insurance March 1989 - May 2010
Skills
Claim, Conflict Resolution, Property, Coaching, Human Resources, Training, Claim Investigation, Subrogation, Claims Management, Performance Management, Team Building, Claims Handling, Mediation, Claims Resolution, Interviews, Organizational..., Change Management, Process Improvement, Property & Casualty..., Property Damage, Insurance, Litigation Management, Casualty, Legal Liability, Commercial Insurance, Liability, Commercial Lines, Liability Analysis, Auto Claims, Arbitration, Employee Training, Training Delivery, Claims Investigations, Property, Casualty Insurance
Education
Lakewood College 2011 — 2011
Certified Mediator, Mediation, 4.0
Our Lady of the Lake University 2004 — 2007
MA, Human Sciences, 4.0
Certification
PHR (Professional Human Resources)
Certification
SCLA (Senior Claim Law Associate)
Certification
AIC (Associate in Claims)
University of the Incarnate Word
Bachelor of Applied Science (B.A.Sc.), Organization Development, 4.0
Kristal Rodriguez Kristal Rodriguez's USAA Experience January 2009 - Present
Job Auditor at USAA
Industry Financial Services
Experience
USAA January 2009 - Present
USAA January 2003 - December 2008
Skills
Financial Analysis, Risk Management, Internal Controls, Accounting, Risk Assessment, Auditing, Microsoft Excel, Management, Financial Risk, Insurance
Education
Our Lady of the Lake University 2008 — 2009
Master of Business Administration (M.B.A.), Accounting and Finance
Texas A&M University 1998 — 2002
Bachelor's Degree, Business with a minor in Economics
USAA January 2009 - Present
USAA January 2003 - December 2008
Skills
Financial Analysis, Risk Management, Internal Controls, Accounting, Risk Assessment, Auditing, Microsoft Excel, Management, Financial Risk, Insurance
Education
Our Lady of the Lake University 2008 — 2009
Master of Business Administration (M.B.A.), Accounting and Finance
Texas A&M University 1998 — 2002
Bachelor's Degree, Business with a minor in Economics
Lorraine Castillo Lorraine Castillo's USAA Experience July 2007 - Present
Job Sr. Process Engineer at USAA and Realtor at FilAm Realty
Industry Financial Services
Experience
USAA July 2007 - Present
Fil-Am Realty August 2005 - Present
USAA December 2005 - July 2007
Progressive Insurance Company April 2003 - December 2005
Trinity Universal Insurance September 2001 - April 2003
USAA March 1999 - September 2001
USAA March 1997 - March 1999
US Army November 1974 - March 1981
Skills
Insurance, Underwriting, Claim, Risk Management, Leadership, Property & Casualty..., Analysis, Negotiation, Training, Customer Service, Budgets, Team Leadership, Casualty, Process Improvement, Microsoft Office, BPO, Claims Management, Vendor Management, Program Management, Project Planning, Change Management, Financial Analysis, Project Management, Process Engineering, Business Process..., Business Analysis, Operations Management, Team Building, Six Sigma, Management Consulting, Management, Call Centers, Cross-functional Team..., Business Process, Strategy, Strategic Planning
Education
Our Lady of the Lake University 1991 — 1993
Master of Business Administration, Management
The University of Texas at San Antonio 1983 — 1991
Bachelor of Arts, Political Science
USAA July 2007 - Present
Fil-Am Realty August 2005 - Present
USAA December 2005 - July 2007
Progressive Insurance Company April 2003 - December 2005
Trinity Universal Insurance September 2001 - April 2003
USAA March 1999 - September 2001
USAA March 1997 - March 1999
US Army November 1974 - March 1981
Skills
Insurance, Underwriting, Claim, Risk Management, Leadership, Property & Casualty..., Analysis, Negotiation, Training, Customer Service, Budgets, Team Leadership, Casualty, Process Improvement, Microsoft Office, BPO, Claims Management, Vendor Management, Program Management, Project Planning, Change Management, Financial Analysis, Project Management, Process Engineering, Business Process..., Business Analysis, Operations Management, Team Building, Six Sigma, Management Consulting, Management, Call Centers, Cross-functional Team..., Business Process, Strategy, Strategic Planning
Education
Our Lady of the Lake University 1991 — 1993
Master of Business Administration, Management
The University of Texas at San Antonio 1983 — 1991
Bachelor of Arts, Political Science
Mrs. Jade Jordan Mrs. Jade Jordan's USAA Experience August 2006 - July 2007
Job Residential Facilities at Beaumont Independent School District
Industry Education Management
Experience
Beaumont Independent School District April 2009 - Present
Walmart September 2007 - October 2008
USAA August 2006 - July 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Our Lady of the Lake University 2005 — 2007
English Language and Literature/Letters
San Antonio College 2000 — 2005
English Language and Literature/Letters
Beaumont Independent School District April 2009 - Present
Walmart September 2007 - October 2008
USAA August 2006 - July 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Our Lady of the Lake University 2005 — 2007
English Language and Literature/Letters
San Antonio College 2000 — 2005
English Language and Literature/Letters
Marci Marmor Marci Marmor's USAA Experience February 1982 - 2009
Job Trainer at Kaplan Professional
Industry Education Management
Experience
Kaplan Professional February 2010 - Present
USAA Golden Eagle Board Member January 2010 - January 2014
USAA February 1982 - 2009
B. Dalton Booksellers July 1977 - February 1980
Skills
Insurance, Training Delivery, Personnel Management, Call Center, Customer Service, Coaching, Performance Management, Business Process..., Vendor Management, Leadership, Call Centers, Strategic Planning, Project Management, Management, Change Management, Property & Casualty..., Team Leadership, Team Building, Underwriting, Workshop Facilitation, Customer Experience, Performance Improvement, Sales, Adult Education, Employee Relations, Employee Engagement, Organizational..., Leadership Development, Training, Instructional Design, Human Resources, Employee Training, Instructor-led Training, Performance Consulting, Talent Management, Career Development, Organizational..., Interviews, Recruiting, Training Needs Analysis, Process Improvement, Risk Management, Operations Management, Program Management, Business Analysis, Strategy
Education
Our Lady of the Lake University 1993 — 1996
Master of Business Administration (M.B.A.), Human Resources Management and Services, Graduated with Honors
The University of Texas at San Antonio
Batchelor of Arts, English Language and Literature, General
Thomas Jefferson High School
Kaplan Professional February 2010 - Present
USAA Golden Eagle Board Member January 2010 - January 2014
USAA February 1982 - 2009
B. Dalton Booksellers July 1977 - February 1980
Skills
Insurance, Training Delivery, Personnel Management, Call Center, Customer Service, Coaching, Performance Management, Business Process..., Vendor Management, Leadership, Call Centers, Strategic Planning, Project Management, Management, Change Management, Property & Casualty..., Team Leadership, Team Building, Underwriting, Workshop Facilitation, Customer Experience, Performance Improvement, Sales, Adult Education, Employee Relations, Employee Engagement, Organizational..., Leadership Development, Training, Instructional Design, Human Resources, Employee Training, Instructor-led Training, Performance Consulting, Talent Management, Career Development, Organizational..., Interviews, Recruiting, Training Needs Analysis, Process Improvement, Risk Management, Operations Management, Program Management, Business Analysis, Strategy
Education
Our Lady of the Lake University 1993 — 1996
Master of Business Administration (M.B.A.), Human Resources Management and Services, Graduated with Honors
The University of Texas at San Antonio
Batchelor of Arts, English Language and Literature, General
Thomas Jefferson High School
Paz Manuel Juarez III Paz Manuel Juarez III's USAA Experience February 2014 - Present
Job Software Quality Assurance Engineer III
Industry Financial Services
Experience
USAA February 2014 - Present
USAA October 2012 - February 2014
USAA August 2013 - October 2013
USAA January 2007 - October 2012
Omnium Networking February 2007 - June 2007
USAA April 2004 - January 2007
Skills
Highly Ambitious, Flexibility, Determination, Adaptability, People-oriented, Customer Service, Insurance, Process Improvement, Information Security, SDLC, Database Design, Outlook, Troubleshooting, Requirements Gathering, Black Box Testing, Regression Testing, Network Security, Risk Management, Network Design, Windows 7, Windows XP Pro, Windows Server, PC building, Wireless Networking, C++ Language, HTML, Access, Visio
Education
Our Lady of the Lake University 2012 — 2014
Masters of Science, Computer and Information Systems Security/Information Assurance
University of the Incarnate Word 2001 — 2006
Bachelors of Business Administration, Information Systems
USAA February 2014 - Present
USAA October 2012 - February 2014
USAA August 2013 - October 2013
USAA January 2007 - October 2012
Omnium Networking February 2007 - June 2007
USAA April 2004 - January 2007
Skills
Highly Ambitious, Flexibility, Determination, Adaptability, People-oriented, Customer Service, Insurance, Process Improvement, Information Security, SDLC, Database Design, Outlook, Troubleshooting, Requirements Gathering, Black Box Testing, Regression Testing, Network Security, Risk Management, Network Design, Windows 7, Windows XP Pro, Windows Server, PC building, Wireless Networking, C++ Language, HTML, Access, Visio
Education
Our Lady of the Lake University 2012 — 2014
Masters of Science, Computer and Information Systems Security/Information Assurance
University of the Incarnate Word 2001 — 2006
Bachelors of Business Administration, Information Systems
Patricia A. Libbey's USAA Experience November 1987 - September 2009
Job Customer Service Professional
Industry Information Technology and Services
Experience
The Prestigious Mark November 2012 - Present
RDJA Wireless Asset Management September 2009 - Present
USAA November 1987 - September 2009
Central Telephone Company July 1986 - November 1987
Southwestern Bell Telephone Company November 1985 - July 1986
Professional Telephone Systems, Inc. November 1982 - November 1985
Telecommunications Systems, Inc. July 1981 - November 1982
Central Telephone Company December 1976 - July 1981
Western Electric June 1970 - December 1976
Skills
Customer Service, Microsoft Excel, Windows, Troubleshooting, Project Planning, Management, Team Building, Telecommunications, Microsoft Word, Analysis, Hardware, Software Documentation, Training, Leadership, Team Leadership, Process Improvement, Access, Call Centers, Sales, Wireless, Vendor Management
Education
Hinkley High School
Our Lady of the Lake University
The Prestigious Mark November 2012 - Present
RDJA Wireless Asset Management September 2009 - Present
USAA November 1987 - September 2009
Central Telephone Company July 1986 - November 1987
Southwestern Bell Telephone Company November 1985 - July 1986
Professional Telephone Systems, Inc. November 1982 - November 1985
Telecommunications Systems, Inc. July 1981 - November 1982
Central Telephone Company December 1976 - July 1981
Western Electric June 1970 - December 1976
Skills
Customer Service, Microsoft Excel, Windows, Troubleshooting, Project Planning, Management, Team Building, Telecommunications, Microsoft Word, Analysis, Hardware, Software Documentation, Training, Leadership, Team Leadership, Process Improvement, Access, Call Centers, Sales, Wireless, Vendor Management
Education
Hinkley High School
Our Lady of the Lake University
Robin Charlton Robin Charlton's USAA Experience November 1998 - June 2000
Job Licensed Massage Therapist
Industry Health, Wellness and Fitness
Experience
Tranquility Moms November 2011 - Present
USAA November 1998 - June 2000
Senior Campus Living 1994 - 1997
Steelcase 1993 - 1993
Skills
Chair Massage, Pregnancy Massage, Deep Tissue, Space Planning
Education
Our Lady of the Lake University 2009 — 2012
Masters, Elementary Education, Special Ed.
Lauterstein Conway School of Massage Therapy 2010 — 2011
Licesned Massage Therapist
Tranquility Moms November 2011 - Present
USAA November 1998 - June 2000
Senior Campus Living 1994 - 1997
Steelcase 1993 - 1993
Skills
Chair Massage, Pregnancy Massage, Deep Tissue, Space Planning
Education
Our Lady of the Lake University 2009 — 2012
Masters, Elementary Education, Special Ed.
Lauterstein Conway School of Massage Therapy 2010 — 2011
Licesned Massage Therapist
Olga Moucoulis Olga Moucoulis's USAA Experience July 2000 - June 2006
Job Executive Assistant to the Superintendent at Edgewood independent school district
Industry Higher Education
Experience
Edgewood ISD July 2013 - Present
Edgewood Independent School District August 2010 - July 2013
Edgewood ISD August 2009 - July 2013
Northside ISD August 2006 - May 2009
Nordstrom May 2006 - December 2008
USAA July 2000 - June 2006
Skills
Special Education, Staff Development, Teaching, Curriculum Design, Public Speaking, Curriculum Development, Event Planning, Tutoring, Fundraising, Higher Education, Educational Technology, Classroom, Elementary Education, Educational Leadership, Non-profits, Community Outreach, Learning Disabilities, Classroom Management, Differentiated..., Early Childhood..., Behavior Management, Lesson Planning, Nonprofits, Instructional Design, Instructional Technology, K-12, Autism Spectrum..., Teacher Training, IEP, Interventions, Child Development, Behavior Modification, Coaching, Developmental..., Technology Integration, Training, Functional Behavior..., Educational Assessment, Early Intervention, Integrating Technology..., Secondary Education, RTI
Education
Our Lady of the Lake University 2004 — 2007
MA, Special Education
University of the Incarnate Word 1997 — 2002
BA, Communications
Edgewood ISD July 2013 - Present
Edgewood Independent School District August 2010 - July 2013
Edgewood ISD August 2009 - July 2013
Northside ISD August 2006 - May 2009
Nordstrom May 2006 - December 2008
USAA July 2000 - June 2006
Skills
Special Education, Staff Development, Teaching, Curriculum Design, Public Speaking, Curriculum Development, Event Planning, Tutoring, Fundraising, Higher Education, Educational Technology, Classroom, Elementary Education, Educational Leadership, Non-profits, Community Outreach, Learning Disabilities, Classroom Management, Differentiated..., Early Childhood..., Behavior Management, Lesson Planning, Nonprofits, Instructional Design, Instructional Technology, K-12, Autism Spectrum..., Teacher Training, IEP, Interventions, Child Development, Behavior Modification, Coaching, Developmental..., Technology Integration, Training, Functional Behavior..., Educational Assessment, Early Intervention, Integrating Technology..., Secondary Education, RTI
Education
Our Lady of the Lake University 2004 — 2007
MA, Special Education
University of the Incarnate Word 1997 — 2002
BA, Communications
Laura Bermea Laura Bermea's USAA Experience January 2010 - March 2012
Job Associate Agent at The May Group LLC. Insurance Services
Industry Insurance
Experience
The May Group LLC. Insurance Services June 2013 - Present
Nationwide Insurance April 2012 - June 2013
USAA January 2010 - March 2012
Skills
Financial Analysis, Insurance, Process Improvement, Analysis, Underwriting, Property & Casualty...
Education
University of Phoenix 2008 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
Our Lady of the Lake University 1996 — 1999
Bachelor's degree, Psychology
The May Group LLC. Insurance Services June 2013 - Present
Nationwide Insurance April 2012 - June 2013
USAA January 2010 - March 2012
Skills
Financial Analysis, Insurance, Process Improvement, Analysis, Underwriting, Property & Casualty...
Education
University of Phoenix 2008 — 2010
Master of Business Administration (MBA), Business Administration and Management, General
Our Lady of the Lake University 1996 — 1999
Bachelor's degree, Psychology
Lydia Rocha-Saenz Lydia Rocha-Saenz's USAA Experience October 1999 - January 2002
Job Finance Design Manager
Industry Financial Services
Experience
Whataburger March 2015 - Present
Opportune LLP May 2011 - March 2015
Tesoro October 2009 - January 2011
Tesoro August 2007 - October 2009
Tesoro May 2007 - August 2007
Tesoro April 2004 - May 2007
Tesoro April 2002 - April 2004
USAA October 1999 - January 2002
Skills
ETRM, SAP, Energy Industry, Petroleum, Commodity Markets, Energy, Business Analysis, Commodity, Crude, Refining, Financial Analysis, RightAngle, Software Implementation, Analysis, Natural Gas, Risk Management, Business Process, Business Process...
Education
Our Lady of the Lake University
Master of Business Administration, Finance
The University of Texas at
Bachelor of Business Administration, Accounting
Whataburger March 2015 - Present
Opportune LLP May 2011 - March 2015
Tesoro October 2009 - January 2011
Tesoro August 2007 - October 2009
Tesoro May 2007 - August 2007
Tesoro April 2004 - May 2007
Tesoro April 2002 - April 2004
USAA October 1999 - January 2002
Skills
ETRM, SAP, Energy Industry, Petroleum, Commodity Markets, Energy, Business Analysis, Commodity, Crude, Refining, Financial Analysis, RightAngle, Software Implementation, Analysis, Natural Gas, Risk Management, Business Process, Business Process...
Education
Our Lady of the Lake University
Master of Business Administration, Finance
The University of Texas at
Bachelor of Business Administration, Accounting
Linda Riedel Linda Riedel's USAA Experience October 2014 - Present
Job Talent Management Advisor at USAA
Industry Human Resources
Experience
USAA October 2014 - Present
USAA February 2007 - 2014
USAA January 2000 - December 2007
USAA October 2003 - July 2005
USAA December 2002 - October 2003
USAA February 1995 - December 1999
USAA October 1992 - February 1995
Skills
Performance Management, Change Management, Succession Planning, Leadership Development, Employee Engagement, Strategic Planning, Business Process..., Employee Relations, Human Resources, Team Building, Program Management, Policy, Leadership, Management
Education
Our Lady of the Lake University 1995 — 1997
MBA in Business Administration, Business Administration and Management, General
The University of Texas at San Antonio 1985 — 1987
Bachelor of Science (BS), Political Science and Government
San Antonio College 1977 — 1981
Associate of Arts and Sciences (AAS), Legal Assistant/Paralegal
USAA October 2014 - Present
USAA February 2007 - 2014
USAA January 2000 - December 2007
USAA October 2003 - July 2005
USAA December 2002 - October 2003
USAA February 1995 - December 1999
USAA October 1992 - February 1995
Skills
Performance Management, Change Management, Succession Planning, Leadership Development, Employee Engagement, Strategic Planning, Business Process..., Employee Relations, Human Resources, Team Building, Program Management, Policy, Leadership, Management
Education
Our Lady of the Lake University 1995 — 1997
MBA in Business Administration, Business Administration and Management, General
The University of Texas at San Antonio 1985 — 1987
Bachelor of Science (BS), Political Science and Government
San Antonio College 1977 — 1981
Associate of Arts and Sciences (AAS), Legal Assistant/Paralegal
Sonya Brown, MA, CEBS, PHR's USAA Experience 1988 - 2001
Job Benefits Manager at Northwestern University
Industry Higher Education
Experience
Northwestern University 2010 - Present
SchoolsFirst FCU 2005 - 2009
KEENAN & ASSOCIATES 2004 - 2005
AIG SunAmerica 2001 - 2004
USAA 1988 - 2001
Skills
Analysis, Auditing, Benefits Administration, Budgets, Business Process..., COBRA, Change Management, Coaching, Competitive Analysis, Contract Negotiation, Customer Service, Deferred Compensation, Defined Benefit, Disability Insurance, ERISA, Employee Benefits, Employee Engagement, Employee Relations, Employment Law, FMLA, Finance, HRIS, Investments, Human Resources, Leadership, Accounting, Management, Marketing, Mutual Funds, Negotiation, Onboarding, Operations Management, Organization, Organizational..., Payroll, Pensions, PeopleSoft, Performance Management, Process Improvement, Program Management, Project Coordination, Recruiting, Retirement, Retirement Planning, Strategic Planning, System Administration, Talent Management, Team Building, Team Leadership, Team Management
Education
Wharton School, University of Pennsylvania 2011 — 2011
CEBS, Certified Employee Benefits Specialist
National University
MA, HR Management and Org. Development
Our Lady of the Lake University
BA, Business Management
Northwestern University 2010 - Present
SchoolsFirst FCU 2005 - 2009
KEENAN & ASSOCIATES 2004 - 2005
AIG SunAmerica 2001 - 2004
USAA 1988 - 2001
Skills
Analysis, Auditing, Benefits Administration, Budgets, Business Process..., COBRA, Change Management, Coaching, Competitive Analysis, Contract Negotiation, Customer Service, Deferred Compensation, Defined Benefit, Disability Insurance, ERISA, Employee Benefits, Employee Engagement, Employee Relations, Employment Law, FMLA, Finance, HRIS, Investments, Human Resources, Leadership, Accounting, Management, Marketing, Mutual Funds, Negotiation, Onboarding, Operations Management, Organization, Organizational..., Payroll, Pensions, PeopleSoft, Performance Management, Process Improvement, Program Management, Project Coordination, Recruiting, Retirement, Retirement Planning, Strategic Planning, System Administration, Talent Management, Team Building, Team Leadership, Team Management
Education
Wharton School, University of Pennsylvania 2011 — 2011
CEBS, Certified Employee Benefits Specialist
National University
MA, HR Management and Org. Development
Our Lady of the Lake University
BA, Business Management
Rick Balderas Rick Balderas's USAA Experience March 2007 - Present
Job Senior Relationship Advisor at USAA
Industry Financial Services
Experience
USAA March 2007 - Present
Education
Our Lady of the Lake University
Master of Business Administration (MBA), Business Administration and Management, General
Texas A&M University at San Antonio
Bachelor of Arts (B.A.), Psychology
USAA March 2007 - Present
Education
Our Lady of the Lake University
Master of Business Administration (MBA), Business Administration and Management, General
Texas A&M University at San Antonio
Bachelor of Arts (B.A.), Psychology
Kayla Padilla Kayla Padilla's USAA Experience August 2014 - October 2014
Job Legal Court Monitor at Catholic Charities San Antonio TX
Industry Legislative Office
Experience
Catholic Charities San Antonio TX November 2014 - Present
USAA August 2014 - October 2014
Texas Legislative Council 2013 - 2013
Our Lady of the Lake University September 2008 - November 2011
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Nonprofits, Microsoft Word, Customer Service
Education
University of the Incarnate Word 2013 — 2015
Master of Arts (M.A.), Industrial and Organizational Psychology
Our Lady of the Lake University 2008 — 2011
Bachelor of Arts (B.A.), Criminal Justice/Safety Studies
Catholic Charities San Antonio TX November 2014 - Present
USAA August 2014 - October 2014
Texas Legislative Council 2013 - 2013
Our Lady of the Lake University September 2008 - November 2011
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Nonprofits, Microsoft Word, Customer Service
Education
University of the Incarnate Word 2013 — 2015
Master of Arts (M.A.), Industrial and Organizational Psychology
Our Lady of the Lake University 2008 — 2011
Bachelor of Arts (B.A.), Criminal Justice/Safety Studies
Rufus Johnson Rufus Johnson's USAA Experience August 2001 - May 2009
Job Independent Consultant
Industry Hospital & Health Care
Experience
Bon Secours Health System May 2011 - March 2013
Bon Secours Baltimore July 2010 - May 2011
ARAMARK Healthcare July 2009 - July 2010
USAA August 2001 - May 2009
Skills
Healthcare Management, Hospitals, Healthcare, Data Analysis, Strategic Planning, Project Management, Operations Management, Leadership Development, Public Speaking, Research, Community Program..., Business Process..., Clinical Services, Board Development, Practice Management, Community Outreach, Nonprofits, Performance Management, Social Determinants Of..., Community Development, Policy, Leadership, Program Development, Program Management, Training
Education
Our Lady of the Lake University 2005 — 2007
Graduate Degree, Health/Health Care Administration/Management
The University of Texas at San Antonio 2003 — 2005
Bachelor of Business Administration (BBA), Business Administration and Management, General
Bon Secours Health System May 2011 - March 2013
Bon Secours Baltimore July 2010 - May 2011
ARAMARK Healthcare July 2009 - July 2010
USAA August 2001 - May 2009
Skills
Healthcare Management, Hospitals, Healthcare, Data Analysis, Strategic Planning, Project Management, Operations Management, Leadership Development, Public Speaking, Research, Community Program..., Business Process..., Clinical Services, Board Development, Practice Management, Community Outreach, Nonprofits, Performance Management, Social Determinants Of..., Community Development, Policy, Leadership, Program Development, Program Management, Training
Education
Our Lady of the Lake University 2005 — 2007
Graduate Degree, Health/Health Care Administration/Management
The University of Texas at San Antonio 2003 — 2005
Bachelor of Business Administration (BBA), Business Administration and Management, General
Joshua R. Garcia Joshua R. Garcia's USAA Experience January 1981 - December 2014
Job USAA Retired/Adjunct ProfessorSchool of Business, Alamo CollegesPAC/PhD CandidateOur Lady of the Lake University
Industry Insurance
Experience
Alamo Colleges September 2007 - Present
USAA January 1981 - December 2014
CEPA Leadeship Conference 2012 October 2012 - October 2012
Skills
Instructional Design, Leadership, Team Building, Organizational..., Higher Education, Non-profits, Coaching, Training, Educational Leadership, Public Speaking, Curriculum Design, Curriculum Development, Staff Development, Research, Strategic Planning, Process Improvement, Change Management, Adult Education, Student Development, Grant Writing, Teaching, Community Outreach, Program Development, Customer Service, Management, Team Leadership, Leadership Development, Student Affairs, Marketing, Nonprofits, Policy, Fundraising, Conflict Resolution, Career Counseling, Resume Writing, Employee Training, Career Development, E-Learning, Student Financial Aid, Student Recruiting, Admissions
Education
Our Lady of the Lake University 2007 — 2015
PhD Candidate, Leadership Studies
Our Lady of the Lake University 2001 — 2004
MBA, Organizational Management
St. Mary's University 1992 — 1998
BBA, Marketing
Alamo Colleges September 2007 - Present
USAA January 1981 - December 2014
CEPA Leadeship Conference 2012 October 2012 - October 2012
Skills
Instructional Design, Leadership, Team Building, Organizational..., Higher Education, Non-profits, Coaching, Training, Educational Leadership, Public Speaking, Curriculum Design, Curriculum Development, Staff Development, Research, Strategic Planning, Process Improvement, Change Management, Adult Education, Student Development, Grant Writing, Teaching, Community Outreach, Program Development, Customer Service, Management, Team Leadership, Leadership Development, Student Affairs, Marketing, Nonprofits, Policy, Fundraising, Conflict Resolution, Career Counseling, Resume Writing, Employee Training, Career Development, E-Learning, Student Financial Aid, Student Recruiting, Admissions
Education
Our Lady of the Lake University 2007 — 2015
PhD Candidate, Leadership Studies
Our Lady of the Lake University 2001 — 2004
MBA, Organizational Management
St. Mary's University 1992 — 1998
BBA, Marketing
Liz Wise's USAA Experience October 2006 - November 2013
Job Healthpreneur & Coowner of Columbus Healthy Vending
Industry Health, Wellness and Fitness
Experience
Insure GA/West Central Georgia Cancer Coalition September 2014 - Present
Columbus Healthy Vending December 2013 - Present
USAA October 2006 - November 2013
USAA October 2004 - October 2006
USAA May 1999 - October 2004
Skills
Underwriting, Property & Casualty..., Insurance, General Insurance, Liability, Coaching, Customer Service, Business Process..., Financial Services, Vendor Management, Call Centers, Business Analysis, Executive Management, Change Management, Risk Assessment, Strategic Planning, Leadership, Team Leadership, Team Building, Analysis, Property, Management, Business Process, Project Management, Events Coordination, Team Facilitation, Presentation Development, Written & Oral..., Change Management plan..., PROSCI, Training, Employee Benefits, Program Management
Education
Our Lady of the Lake University 2002 — 2005
MBA, Management
The University of Texas at San Antonio 1990 — 1994
BA, Psychology
Insure GA/West Central Georgia Cancer Coalition September 2014 - Present
Columbus Healthy Vending December 2013 - Present
USAA October 2006 - November 2013
USAA October 2004 - October 2006
USAA May 1999 - October 2004
Skills
Underwriting, Property & Casualty..., Insurance, General Insurance, Liability, Coaching, Customer Service, Business Process..., Financial Services, Vendor Management, Call Centers, Business Analysis, Executive Management, Change Management, Risk Assessment, Strategic Planning, Leadership, Team Leadership, Team Building, Analysis, Property, Management, Business Process, Project Management, Events Coordination, Team Facilitation, Presentation Development, Written & Oral..., Change Management plan..., PROSCI, Training, Employee Benefits, Program Management
Education
Our Lady of the Lake University 2002 — 2005
MBA, Management
The University of Texas at San Antonio 1990 — 1994
BA, Psychology
Martinez Angela's USAA Experience July 2001 - Present
Job Workload Relationship Advisor at USAA
Industry Financial Services
Experience
USAA July 2001 - Present
Skills
Team Building, Microsoft Office, Leadership, Training, Project Management, Performance Management, Sales, Time Management, Human Resources, Employee Benefits, Public Speaking, Recruiting, Project Planning, Employee Relations, Employee Training, Event Planning, Talent Management, Salesforce.com, Teamwork
Education
Our Lady of the Lake University 2008 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
St. Mary's University 2001 — 2005
USAA July 2001 - Present
Skills
Team Building, Microsoft Office, Leadership, Training, Project Management, Performance Management, Sales, Time Management, Human Resources, Employee Benefits, Public Speaking, Recruiting, Project Planning, Employee Relations, Employee Training, Event Planning, Talent Management, Salesforce.com, Teamwork
Education
Our Lady of the Lake University 2008 — 2011
Master of Business Administration (M.B.A.), Business Administration and Management, General
St. Mary's University 2001 — 2005
Monica Murray, CFE, FLHC, AIRC, ACS Monica Murray, CFE, FLHC, AIRC, ACS's USAA Experience June 2015 - Present
Job Executive Director, Life Claims & Operations, USAA Life Insurance Company
Industry Financial Services
Experience
USAA June 2015 - Present
USAA Life Insurance Company April 2011 - June 2015
USAA Life Insurance Company October 2006 - April 2011
Skills
Customer Service, Management, Leadership, Microsoft Excel, Strategic Planning, Sales, Project Management, Process Improvement, Team Building, Risk Management
Education
Our Lady of the Lake University
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Rapport Leadership
USAA June 2015 - Present
USAA Life Insurance Company April 2011 - June 2015
USAA Life Insurance Company October 2006 - April 2011
Skills
Customer Service, Management, Leadership, Microsoft Excel, Strategic Planning, Sales, Project Management, Process Improvement, Team Building, Risk Management
Education
Our Lady of the Lake University
Bachelor of Arts (B.A.), Liberal Arts and Sciences/Liberal Studies
Rapport Leadership
Siobhain Smith's USAA Experience April 2013 - Present
Job Auto Adjuster III
Industry Financial Services
Experience
USAA April 2013 - Present
State of Texas October 2012 - April 2013
Skills
Insurance, Risk Management, Mortgage Lending, Customer Service, Fraud, Series 7, Underwriting, Retirement Planning, Banking, Credit, Leadership, Call Centers, Loans, Process Improvement, Property & Casualty...
Education
Our Lady of the Lake University 2014 — 2015
Masters of Science in Organizational Leadership, Criminal Justice and Corrections
Texas A&M University-Corpus Christi 2008 — 2012
Bachelor of Science (B.S.), Criminal Justice/Police Science
USAA April 2013 - Present
State of Texas October 2012 - April 2013
Skills
Insurance, Risk Management, Mortgage Lending, Customer Service, Fraud, Series 7, Underwriting, Retirement Planning, Banking, Credit, Leadership, Call Centers, Loans, Process Improvement, Property & Casualty...
Education
Our Lady of the Lake University 2014 — 2015
Masters of Science in Organizational Leadership, Criminal Justice and Corrections
Texas A&M University-Corpus Christi 2008 — 2012
Bachelor of Science (B.S.), Criminal Justice/Police Science
Michael J Rodriguez, CFP®, CPM®, CRPC, FLMI's USAA Experience September 1997 - Present
Job USAA Bank Mgr, Actor
Industry Financial Services
Experience
USAA September 1997 - Present
Rome Talent Agnecy June 2011 - Present
Saint Leo University 2015 - 2015
Saint Leo University 2015 - 2015
JOVEN (nonprofit organization) March 2010 - March 2014
USAA September 2009 - September 2013
Our Father (feature film) September 2011 - October 2011
Fanning the Flame TV Program May 2005 - August 2011
Line of Duty (also known as Mission Park) 2011 - 2011
Gunn Commercial 2011 - 2011
Education
Saint Leo University 2013 — 2016
Master of Business Administration (MBA), Management
CFP Board 2006 — 2006
Certified Financial Planner™, Financial Services Industry
College For Financial Planning 2003 — 2003
Chartered Retirement Planning Counselor, Financial Services Industry
Our Lady of the Lake University 2001 — 2003
BA, Liberal Arts
Our Lady of the Lake University 2001 — 2003
BA, Liberal Studies
Life Office Management Association (LOMA) 2002 — 2002
Fellow LIfe Management Institute (FLMI), Life Insurance
Fellow Life Management Institute 2001 — 2001
Professional Designation, Life Insurance
USAA September 1997 - Present
Rome Talent Agnecy June 2011 - Present
Saint Leo University 2015 - 2015
Saint Leo University 2015 - 2015
JOVEN (nonprofit organization) March 2010 - March 2014
USAA September 2009 - September 2013
Our Father (feature film) September 2011 - October 2011
Fanning the Flame TV Program May 2005 - August 2011
Line of Duty (also known as Mission Park) 2011 - 2011
Gunn Commercial 2011 - 2011
Education
Saint Leo University 2013 — 2016
Master of Business Administration (MBA), Management
CFP Board 2006 — 2006
Certified Financial Planner™, Financial Services Industry
College For Financial Planning 2003 — 2003
Chartered Retirement Planning Counselor, Financial Services Industry
Our Lady of the Lake University 2001 — 2003
BA, Liberal Arts
Our Lady of the Lake University 2001 — 2003
BA, Liberal Studies
Life Office Management Association (LOMA) 2002 — 2002
Fellow LIfe Management Institute (FLMI), Life Insurance
Fellow Life Management Institute 2001 — 2001
Professional Designation, Life Insurance
Steve Blancas Steve Blancas's USAA Experience August 2001 - January 2008
Job Accountant at Toshiba Business Solutions
Industry Accounting
Experience
Toshiba Business Solutions February 2010 - Present
Staffing Agency April 2008 - February 2010
USAA August 2001 - January 2008
Skills
Oracle Financial, QuickBooks, Concur, PeopleSoft, Turbo Tax, Monarch, Turbo Lease, Yardi, Fixed Asset Accounting, Microsoft Office, Microsoft Excel, Microsoft Word, General Ledger, Accounts Receivable, Accounts Payable, Supervisory Experience, Time Management, Dependable Team Player, Highly detail oriented, Communication Skills, Ten Key, Typing, Organization &..., Analytical Skills, Problem Solving, Multi Tasking
Education
Our Lady of the Lake University 2004 — 2007
Master of Business Administration (MBA), Accounting and Finance, 4.0
St. Mary's University
Bachelor of Business Administration (BBA), Management Information Systems, General
Toshiba Business Solutions February 2010 - Present
Staffing Agency April 2008 - February 2010
USAA August 2001 - January 2008
Skills
Oracle Financial, QuickBooks, Concur, PeopleSoft, Turbo Tax, Monarch, Turbo Lease, Yardi, Fixed Asset Accounting, Microsoft Office, Microsoft Excel, Microsoft Word, General Ledger, Accounts Receivable, Accounts Payable, Supervisory Experience, Time Management, Dependable Team Player, Highly detail oriented, Communication Skills, Ten Key, Typing, Organization &..., Analytical Skills, Problem Solving, Multi Tasking
Education
Our Lady of the Lake University 2004 — 2007
Master of Business Administration (MBA), Accounting and Finance, 4.0
St. Mary's University
Bachelor of Business Administration (BBA), Management Information Systems, General
Jorge Camero Jr. M.B.A. Jorge Camero Jr. M.B.A.'s USAA Experience March 2010 - September 2014
Job Field Sales Associate at State Farm
Industry Financial Services
Experience
STATE FARM INSURANCE AND FINANCIAL SERVICES September 2015 - Present
BB&T September 2014 - September 2015
USAA March 2010 - September 2014
Wachovia/ Wells Fargo March 2007 - March 2010
Skills
Investment Banking, Mortgage Lending, Commercial Banking, Banking, Microsoft Office, Money Management, Financial Analysis, Finance, Financial Risk, Cross-functional Team..., Profit, Coaching, Account Management, Cost Benefit, Relationship Management, Building Relationships, Communication Skills, Retirement Planning, Portfolio Management, Mutual Funds, Series 7, Financial Services
Education
Our Lady of the Lake University 2009 — 2011
Master of Business Administration (MBA), Accounting and Finance, 3.2
Our Lady of the Lake University 2009 — 2011
Master of Business Administration (MBA), Business Administration and Management, General, 3.2
Texas State University-San Marcos 2003 — 2005
Bachelor's degree, Criminal Justice/Law Enforcement Administration, 2.7
STATE FARM INSURANCE AND FINANCIAL SERVICES September 2015 - Present
BB&T September 2014 - September 2015
USAA March 2010 - September 2014
Wachovia/ Wells Fargo March 2007 - March 2010
Skills
Investment Banking, Mortgage Lending, Commercial Banking, Banking, Microsoft Office, Money Management, Financial Analysis, Finance, Financial Risk, Cross-functional Team..., Profit, Coaching, Account Management, Cost Benefit, Relationship Management, Building Relationships, Communication Skills, Retirement Planning, Portfolio Management, Mutual Funds, Series 7, Financial Services
Education
Our Lady of the Lake University 2009 — 2011
Master of Business Administration (MBA), Accounting and Finance, 3.2
Our Lady of the Lake University 2009 — 2011
Master of Business Administration (MBA), Business Administration and Management, General, 3.2
Texas State University-San Marcos 2003 — 2005
Bachelor's degree, Criminal Justice/Law Enforcement Administration, 2.7
Ruby Barrera Ruby Barrera's USAA Experience April 2012 - Present
Job Service Professional
Industry Financial Services
Experience
USAA April 2012 - Present
UPS November 2009 - January 2010
Menger Hotel March 2009 - August 2009
Our Lady of the Lake University March 2007 - May 2009
Skills
Property & Casualty...
Education
Our Lady of the Lake University 2010 — 2012
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Our Lady of the Lake University 2007 — 2009
Bachelor of Business Administration (BBA), International Business
USAA April 2012 - Present
UPS November 2009 - January 2010
Menger Hotel March 2009 - August 2009
Our Lady of the Lake University March 2007 - May 2009
Skills
Property & Casualty...
Education
Our Lady of the Lake University 2010 — 2012
Master of Business Administration (MBA), Business, Management, Marketing, and Related Support Services
Our Lady of the Lake University 2007 — 2009
Bachelor of Business Administration (BBA), International Business
Mo Febre Mo Febre's USAA Experience September 2005 - July 2006
Job Stock Plan Administrator & Consultant
Industry Financial Services
Experience
CompIntelligence September 2015 - Present
Whole Foods Market April 2013 - June 2015
Apple Computer April 2008 - March 2013
E*Trade Financial Corp. July 2006 - April 2008
USAA September 2005 - July 2006
Citigroup November 1998 - December 2003
Skills
Stocks, Equities, Financial Services, Tax, Executive Pay, Employee Benefits, System Administration, Mergers, Deferred Compensation, Mergers & Acquisitions, Securities, Corporate Governance, Microsoft Excel, HRIS, Options, Leadership, Vendor Management, SEC filings, PeopleSoft, Process Improvement, Human Resources, Payroll, Finance, Sarbanes-Oxley Act, Accounting, Customer Service
Education
Our Lady of the Lake University 2002 — 2006
Bachelor of Arts, English
CompIntelligence September 2015 - Present
Whole Foods Market April 2013 - June 2015
Apple Computer April 2008 - March 2013
E*Trade Financial Corp. July 2006 - April 2008
USAA September 2005 - July 2006
Citigroup November 1998 - December 2003
Skills
Stocks, Equities, Financial Services, Tax, Executive Pay, Employee Benefits, System Administration, Mergers, Deferred Compensation, Mergers & Acquisitions, Securities, Corporate Governance, Microsoft Excel, HRIS, Options, Leadership, Vendor Management, SEC filings, PeopleSoft, Process Improvement, Human Resources, Payroll, Finance, Sarbanes-Oxley Act, Accounting, Customer Service
Education
Our Lady of the Lake University 2002 — 2006
Bachelor of Arts, English
Robert Vasquez, MBA's USAA Experience July 2013 - August 2014
Job Manager at San Antonio Water System
Industry Management Consulting
Experience
San Antonio Water System July 2015 - Present
Aetna September 2014 - July 2015
USAA July 2013 - August 2014
The Scooter Store 2012 - March 2013
Wells Fargo 2007 - January 2012
World Savings 2004 - 2007
Citigroup 2000 - 2004
US Army September 1988 - December 1998
Skills
Leadership, Training, Management, Process Improvement, Strategy, Recruiting, Performance Management, Operations Management, Call Centers, Human Resources, Sales, Forecasting, Sales Management, Business Planning, Customer Service, Analysis, Business Strategy, Quality Assurance, Time Management, Public Speaking, Microsoft Excel, Team Building, Leadership Development, Strategic Planning, Account Management, Relationship Management, Program Management, Interviews, Customer Retention, Networking, Insurance, Finance, Coaching, CRM, Vendor Management, Customer Satisfaction, Team Leadership, Executive Management, Business Development, Banking, Risk Management, Policy, Cross-functional Team..., Sales Operations, Change Management, Business Process..., New Business Development, Team Management, Customer Experience, Sales Process
Education
Our Lady of the Lake University 2009 — 2011
MBA 11, Management Administration
St. Mary's University
BA, English Comm-Arts
San Antonio Water System July 2015 - Present
Aetna September 2014 - July 2015
USAA July 2013 - August 2014
The Scooter Store 2012 - March 2013
Wells Fargo 2007 - January 2012
World Savings 2004 - 2007
Citigroup 2000 - 2004
US Army September 1988 - December 1998
Skills
Leadership, Training, Management, Process Improvement, Strategy, Recruiting, Performance Management, Operations Management, Call Centers, Human Resources, Sales, Forecasting, Sales Management, Business Planning, Customer Service, Analysis, Business Strategy, Quality Assurance, Time Management, Public Speaking, Microsoft Excel, Team Building, Leadership Development, Strategic Planning, Account Management, Relationship Management, Program Management, Interviews, Customer Retention, Networking, Insurance, Finance, Coaching, CRM, Vendor Management, Customer Satisfaction, Team Leadership, Executive Management, Business Development, Banking, Risk Management, Policy, Cross-functional Team..., Sales Operations, Change Management, Business Process..., New Business Development, Team Management, Customer Experience, Sales Process
Education
Our Lady of the Lake University 2009 — 2011
MBA 11, Management Administration
St. Mary's University
BA, English Comm-Arts
Rebecca Cantu Rebecca Cantu's USAA Experience December 2014 - Present
Job Secondary Marketing Director at USAA
Industry Financial Services
Experience
USAA December 2014 - Present
USAA September 2010 - December 2014
USAA December 2009 - August 2010
USAA August 2008 - December 2009
USAA January 2007 - August 2008
USAA August 2004 - January 2007
Skills
Underwriting, Mortgage Lending, Mortgage, Mortgage Industry, Conventional, VA, Investor Relations, Secondary Mortgage..., Management, Microsoft Office, Green Belt, Business Process..., Process Improvement, Analysis, Marketing, Portfolio Management, Mortgage Banking, VA Loans, Banking
Education
Our Lady of the Lake University 2007 — 2009
MBA, Management
The University of Texas at Austin 2000 — 2003
BA, Psychology
USAA December 2014 - Present
USAA September 2010 - December 2014
USAA December 2009 - August 2010
USAA August 2008 - December 2009
USAA January 2007 - August 2008
USAA August 2004 - January 2007
Skills
Underwriting, Mortgage Lending, Mortgage, Mortgage Industry, Conventional, VA, Investor Relations, Secondary Mortgage..., Management, Microsoft Office, Green Belt, Business Process..., Process Improvement, Analysis, Marketing, Portfolio Management, Mortgage Banking, VA Loans, Banking
Education
Our Lady of the Lake University 2007 — 2009
MBA, Management
The University of Texas at Austin 2000 — 2003
BA, Psychology
Letty Mussey Letty Mussey's USAA Experience February 2008 - Present
Job Sr Learning and Development Advisor at USAA
Industry Financial Services
Experience
USAA February 2008 - Present
Education
University of the Incarnate Word 1985 — 1990
Bachelor of Science (BS), Education
Our Lady of the Lake University
Curriculum and Instruction
USAA February 2008 - Present
Education
University of the Incarnate Word 1985 — 1990
Bachelor of Science (BS), Education
Our Lady of the Lake University
Curriculum and Instruction
Leslie Moorman's USAA Experience October 2013 - Present
Job Contract Administrator at USAA
Industry Financial Services
Experience
USAA October 2013 - Present
USAA 2011 - October 2013
PBK Architects February 2008 - January 2011
Lopez Salas Architects, Inc. October 2006 - January 2008
Skills
Submittals, Design Research, Architecture, Revit, AutoCAD, Sustainable Design, Construction Management, Architectural Design, Interior Design, SketchUp, Comprehensive Planning, Sketching, Rendering, Photoshop, Construction, Sustainability, Microsoft Office, Space-planning, Illustrator, BIM, Affiliate Relations, Supplier Management, Affiliates, Supplier Performance
Education
Our Lady of the Lake University 2013 — 2015
Masters of Business Administration, Business Administration and Management, General
The University of Texas at San Antonio 2000 — 2006
Bachelor of Science Architecture, Architecture
USAA October 2013 - Present
USAA 2011 - October 2013
PBK Architects February 2008 - January 2011
Lopez Salas Architects, Inc. October 2006 - January 2008
Skills
Submittals, Design Research, Architecture, Revit, AutoCAD, Sustainable Design, Construction Management, Architectural Design, Interior Design, SketchUp, Comprehensive Planning, Sketching, Rendering, Photoshop, Construction, Sustainability, Microsoft Office, Space-planning, Illustrator, BIM, Affiliate Relations, Supplier Management, Affiliates, Supplier Performance
Education
Our Lady of the Lake University 2013 — 2015
Masters of Business Administration, Business Administration and Management, General
The University of Texas at San Antonio 2000 — 2006
Bachelor of Science Architecture, Architecture
Martinez, Steve Martinez, Steve's USAA Experience September 1995 - Present
Job Management at USAA
Industry Financial Services
Experience
USAA September 1995 - Present
Skills
Team Building, Change Management, Strategic Planning, Problem Solving, Marketing Strategy, Leadership Development, Organizational...
Education
Our Lady of the Lake University 2011 — 2015
Working on PhD in Philosophy, Leadership Studies
University of Phoenix 2001 — 2003
Master of Business Administration (MBA)
The University of Texas at San Antonio
Bachelor of Arts, English
USAA September 1995 - Present
Skills
Team Building, Change Management, Strategic Planning, Problem Solving, Marketing Strategy, Leadership Development, Organizational...
Education
Our Lady of the Lake University 2011 — 2015
Working on PhD in Philosophy, Leadership Studies
University of Phoenix 2001 — 2003
Master of Business Administration (MBA)
The University of Texas at San Antonio
Bachelor of Arts, English
Rick Olivares Rick Olivares's USAA Experience May 2014 - Present
Job Dir. of Operational Excellence: CEO CoSA Bus. & Tech Inititatives
Industry Financial Services
Experience
USAA May 2014 - Present
USAA November 2012 - April 2014
USAA July 2010 - October 2012
USAA January 2005 - June 2010
USAA 1989 - 2005
Skills
Business Architecture, Business Transformation, Business Analysis, Business Process..., Process Engineering, iGrafx, Visio, Microsoft Office, Software Development, Management, Business Process, Six Sigma, Change Management, Operational Excellence, Team Building, Team Leadership, Continuous Improvement, Process Improvement, Software Project..., Project Portfolio..., Leadership, PMO, Requirements Gathering, IT Management, Visionary, Resource Management, Program Management, Cross-functional Team...
Education
Our Lady of the Lake University 1999 — 2000
Master of Business Administration (MBA), eCommerce Management
The University of Texas at San Antonio 1981 — 1986
Bachelor of Business Administration (BBA), Accounting with Business Data Systems
USAA May 2014 - Present
USAA November 2012 - April 2014
USAA July 2010 - October 2012
USAA January 2005 - June 2010
USAA 1989 - 2005
Skills
Business Architecture, Business Transformation, Business Analysis, Business Process..., Process Engineering, iGrafx, Visio, Microsoft Office, Software Development, Management, Business Process, Six Sigma, Change Management, Operational Excellence, Team Building, Team Leadership, Continuous Improvement, Process Improvement, Software Project..., Project Portfolio..., Leadership, PMO, Requirements Gathering, IT Management, Visionary, Resource Management, Program Management, Cross-functional Team...
Education
Our Lady of the Lake University 1999 — 2000
Master of Business Administration (MBA), eCommerce Management
The University of Texas at San Antonio 1981 — 1986
Bachelor of Business Administration (BBA), Accounting with Business Data Systems
Lauren Moeller Lauren Moeller's USAA Experience June 2013 - April 2014
Job SAP Functional Analyst at Accenture Federal; GFEBS
Industry Computer Software
Experience
Accenture Federal September 2014 - Present
USAA June 2013 - April 2014
SSB&T June 2009 - February 2013
Skills
Microsoft Excel, Budgets, Strategic Planning, Microsoft Word, PowerPoint, Outlook, Microsoft Office, Customer Service, English, Windows, Research, Teaching, Photoshop, Public Speaking, HTML, Editing, Java, ABAP, SAP, SAP Implementation, SAP ERP
Education
The University of Texas at San Antonio 2010 — 2013
Bachelors, Multidisciplinary Studies
Our Lady of the Lake University
IS, Computer and Information Systems Security/Information Assurance
Warsaw Community High
Warsaw Community High
Accenture Federal September 2014 - Present
USAA June 2013 - April 2014
SSB&T June 2009 - February 2013
Skills
Microsoft Excel, Budgets, Strategic Planning, Microsoft Word, PowerPoint, Outlook, Microsoft Office, Customer Service, English, Windows, Research, Teaching, Photoshop, Public Speaking, HTML, Editing, Java, ABAP, SAP, SAP Implementation, SAP ERP
Education
The University of Texas at San Antonio 2010 — 2013
Bachelors, Multidisciplinary Studies
Our Lady of the Lake University
IS, Computer and Information Systems Security/Information Assurance
Warsaw Community High
Warsaw Community High
Karen Embree Karen Embree's USAA Experience December 2000 - Present
Job Senior Marketing Executive
Industry Financial Services
Experience
USAA December 2000 - Present
Luby's Cafeterias January 1994 - December 2000
Rouse Company March 1990 - December 1993
Skills
Financial Services, Insurance, Wealth Management, Series 7, Call Center, Leadership, Banking, Cross-functional Team..., Customer Experience..., Marketing Operations, Product Management, Integrated Marketing, Call Centers, Loyalty Analytics, Strategic Planning, Strategy, Direct Marketing, Management, Marketing Strategy, Executive Management, Program Management, Brand Management, Market Planning, Multi-channel Marketing
Education
Our Lady of the Lake University 1999 — 2001
Ph.D., Leadership Studies
Our Lady of the Lake University 1994 — 1996
MBA, Finance
The University of Texas at Austin 1981 — 1984
BA, Journalism
USAA December 2000 - Present
Luby's Cafeterias January 1994 - December 2000
Rouse Company March 1990 - December 1993
Skills
Financial Services, Insurance, Wealth Management, Series 7, Call Center, Leadership, Banking, Cross-functional Team..., Customer Experience..., Marketing Operations, Product Management, Integrated Marketing, Call Centers, Loyalty Analytics, Strategic Planning, Strategy, Direct Marketing, Management, Marketing Strategy, Executive Management, Program Management, Brand Management, Market Planning, Multi-channel Marketing
Education
Our Lady of the Lake University 1999 — 2001
Ph.D., Leadership Studies
Our Lady of the Lake University 1994 — 1996
MBA, Finance
The University of Texas at Austin 1981 — 1984
BA, Journalism
Marsha Wiltz Marsha Wiltz's USAA Experience February 1997 - February 2008
Job at
Industry Nonprofit Organization Management
Experience
Judson I.S.D. September 2015 - Present
Christian Senior Services February 2008 - June 2015
USAA February 1997 - February 2008
Skills
Nonprofits, Program Development, Philanthropy, Volunteer Management, Community Outreach, Fundraising, Public Speaking, Volunteer Recruiting, Grants, Case Management, Strategic Planning, Event Planning, Customer Service, Public Relations, Leadership
Education
Our Lady of the Lake University 2003 — 2005
Master's, Business Administration
University of the Incarnate Word 1998 — 2001
Bachelor's, Psychology of Organizational Development
Judson I.S.D. September 2015 - Present
Christian Senior Services February 2008 - June 2015
USAA February 1997 - February 2008
Skills
Nonprofits, Program Development, Philanthropy, Volunteer Management, Community Outreach, Fundraising, Public Speaking, Volunteer Recruiting, Grants, Case Management, Strategic Planning, Event Planning, Customer Service, Public Relations, Leadership
Education
Our Lady of the Lake University 2003 — 2005
Master's, Business Administration
University of the Incarnate Word 1998 — 2001
Bachelor's, Psychology of Organizational Development
Paul Lautenshlager Paul Lautenshlager's USAA Experience August 2010 - Present
Job Assistant Vice President, Contact Center Management
Industry Insurance
Experience
USAA August 2010 - Present
Skills
Process Improvement, Call Center, Project Management, Problem Solving, Vendor Management, Property & Casualty..., Healthcare, Retail Banking, Program Management, Strategic Planning, Leadership Development, Operations Management, Leadership, Policy, Change Management, Insurance, Business Analysis, Call Centers, Risk Management, Analytics, Cross-functional Team..., Banking, Customer Service, Six Sigma, Analysis, Process Engineering, Performance Management, Management, Training, Coaching, Business Planning, BPO, Project Planning, Business Process..., Forecasting, Outsourcing, Customer Satisfaction, CRM, Team Building, Team Leadership, Executive Management, Strategy, Telecommunications, Business Process, Financial Services, Workforce Management, Underwriting, Portfolio Management, Marketing, Customer Retention
Education
Our Lady of the Lake University 2000 — 2001
MBA, Electronic Commerce
The University of Texas at San Antonio
BBA, Finance
USAA August 2010 - Present
Skills
Process Improvement, Call Center, Project Management, Problem Solving, Vendor Management, Property & Casualty..., Healthcare, Retail Banking, Program Management, Strategic Planning, Leadership Development, Operations Management, Leadership, Policy, Change Management, Insurance, Business Analysis, Call Centers, Risk Management, Analytics, Cross-functional Team..., Banking, Customer Service, Six Sigma, Analysis, Process Engineering, Performance Management, Management, Training, Coaching, Business Planning, BPO, Project Planning, Business Process..., Forecasting, Outsourcing, Customer Satisfaction, CRM, Team Building, Team Leadership, Executive Management, Strategy, Telecommunications, Business Process, Financial Services, Workforce Management, Underwriting, Portfolio Management, Marketing, Customer Retention
Education
Our Lady of the Lake University 2000 — 2001
MBA, Electronic Commerce
The University of Texas at San Antonio
BBA, Finance
Norma Brooks Norma Brooks's USAA Experience 1990 - Present
Job HR Advisor at United Services Automobile Association
Industry Human Resources
Experience
United Services Automobile Association October 2014 - Present
USAA 1990 - Present
Skills
Applicant Tracking..., Organizational..., Performance Management, Process Improvement, Risk Management, Employee Benefits, Recruiting, Human Resources, Employee Relations, Team Building, Onboarding, PeopleSoft, Banking, Change Management, Succession Planning, Talent Acquisition, Personnel Management, Employee Engagement, Call Center, Leadership, College Recruiting, Talent Management, Workforce Planning, Training, Operational Planning, Insurance, Leadership Development, Customer Retention, Coaching, Call Centers
Education
Our Lady of the Lake University 1985 — 1990
United Services Automobile Association October 2014 - Present
USAA 1990 - Present
Skills
Applicant Tracking..., Organizational..., Performance Management, Process Improvement, Risk Management, Employee Benefits, Recruiting, Human Resources, Employee Relations, Team Building, Onboarding, PeopleSoft, Banking, Change Management, Succession Planning, Talent Acquisition, Personnel Management, Employee Engagement, Call Center, Leadership, College Recruiting, Talent Management, Workforce Planning, Training, Operational Planning, Insurance, Leadership Development, Customer Retention, Coaching, Call Centers
Education
Our Lady of the Lake University 1985 — 1990
Stephanie Lingle Stephanie Lingle's USAA Experience August 2006 - Present
Job Litigation Manager at USAA
Industry Financial Services
Experience
USAA August 2006 - Present
USAA April 2003 - August 2006
Northeast Baptist Hospital December 1994 - April 2003
Education
Our Lady of the Lake University 2012 — 2015
Master's in Science: Organizational Leadership (MSOL) (pending), Organizational Leadership
University of the Incarnate Word 1990 — 1994
Bachelor of Applied Science in Nursing (BSN), Registered Nursing/Registered Nurse
USAA August 2006 - Present
USAA April 2003 - August 2006
Northeast Baptist Hospital December 1994 - April 2003
Education
Our Lady of the Lake University 2012 — 2015
Master's in Science: Organizational Leadership (MSOL) (pending), Organizational Leadership
University of the Incarnate Word 1990 — 1994
Bachelor of Applied Science in Nursing (BSN), Registered Nursing/Registered Nurse
Linda Gould, CFE's USAA Experience May 2012 - Present
Job Senior Financial Security Investigator, AML Operations at USAA
Industry Financial Services
Experience
USAA May 2012 - Present
USAA April 2007 - May 2012
USAA November 2004 - April 2007
USAA February 2001 - April 2007
Comerica Bank March 1988 - November 1991
Skills
Process Improvement, Banking, Change Management, AML, Program Management, Credit, Business Process...
Education
Our Lady of the Lake University 2000 — 2005
Bachelor of Arts (B.A.), Human Resources Development
The University of Texas at Arlington 1984 — 1985
Accounting
USAA May 2012 - Present
USAA April 2007 - May 2012
USAA November 2004 - April 2007
USAA February 2001 - April 2007
Comerica Bank March 1988 - November 1991
Skills
Process Improvement, Banking, Change Management, AML, Program Management, Credit, Business Process...
Education
Our Lady of the Lake University 2000 — 2005
Bachelor of Arts (B.A.), Human Resources Development
The University of Texas at Arlington 1984 — 1985
Accounting
Joseph Otero's USAA Experience April 1992 - Present
Job IT Technical Leader
Industry Financial Services
Experience
usaa April 1992 - Present
Skills
IT Management, Process Improvement, ITIL, IT Service Management, Change Management, Information Technology, Resource Management, SDLC
Education
Our Lady of the Lake University 1980 — 1984
usaa April 1992 - Present
Skills
IT Management, Process Improvement, ITIL, IT Service Management, Change Management, Information Technology, Resource Management, SDLC
Education
Our Lady of the Lake University 1980 — 1984
Les McKay's USAA Experience March 1988 - August 2000
Job DMS Switch Technician at Cox Communications, Inc.
Industry Telecommunications
Experience
Cox Communications, Inc. June 2004 - Present
Tech Systems March 2004 - June 2004
XO Communications, Inc. August 2000 - June 2002
USAA March 1988 - August 2000
US Army September 1979 - September 1983
us army 1979 - 1983
Skills
VoIP, Broadband, Troubleshooting, Telecommunications, SIP, Network Design, Switches, Routers, Optical Fiber, Network Engineering, Metro Ethernet, IP, Telephony, Wireless, T1, Ethernet, Fiber Optics, DWDM, Computer Network..., OSPF, MPLS, Routing, IPTV, Cisco IOS, BGP, SIP Trunking, Unified Communications, WAN, TCP/IP, Cisco Technologies, DSL, Co-location, LAN-WAN
Education
Our Lady of the Lake University 1992 — 1996
BBA, Accounting
Cox Communications, Inc. June 2004 - Present
Tech Systems March 2004 - June 2004
XO Communications, Inc. August 2000 - June 2002
USAA March 1988 - August 2000
US Army September 1979 - September 1983
us army 1979 - 1983
Skills
VoIP, Broadband, Troubleshooting, Telecommunications, SIP, Network Design, Switches, Routers, Optical Fiber, Network Engineering, Metro Ethernet, IP, Telephony, Wireless, T1, Ethernet, Fiber Optics, DWDM, Computer Network..., OSPF, MPLS, Routing, IPTV, Cisco IOS, BGP, SIP Trunking, Unified Communications, WAN, TCP/IP, Cisco Technologies, DSL, Co-location, LAN-WAN
Education
Our Lady of the Lake University 1992 — 1996
BBA, Accounting
Kathleen Grove's USAA Experience September 1985 - September 2004
Job Teacher at Antoinette Reading Junior High
Industry Higher Education
Experience
Antointte Reading Junior High 2010 - Present
Invesco Aim Distributor, Inc. September 2004 - June 2008
USAA September 1985 - September 2004
Education
Our Lady of the Lake University 1996 — 1998
MBA, Management
Antointte Reading Junior High 2010 - Present
Invesco Aim Distributor, Inc. September 2004 - June 2008
USAA September 1985 - September 2004
Education
Our Lady of the Lake University 1996 — 1998
MBA, Management
Lawrence Bock, MBA, PMI-ACP's USAA Experience December 2003 - Present
Job Agile Coach and Mentor
Industry Financial Services
Experience
USAA December 2003 - Present
EDS 1989 - 2003
Skills
PMO, Software Project..., Program Management, Process Improvement, SDLC, Agile Project Management, Project Portfolio..., Resource Management, Vendor Management, Requirements Analysis, Business Process..., Scrum, Software Development, Agile Methodologies, Process Engineering, Change Management, Disaster Recovery, Visio, Requirements Gathering, Business Process, Business Analysis, IT Management, Project Delivery, IT Strategy, MS Project, Integration, SharePoint, Business Intelligence, ITIL, Governance, Enterprise Architecture, IT Service Management, Business Requirements, Risk Management, Cross-functional Team..., Outsourcing
Education
Our Lady of the Lake University
MBA, Management
The University of Texas at San Antonio
Bachelor of Business Administration, Information Systems
USAA December 2003 - Present
EDS 1989 - 2003
Skills
PMO, Software Project..., Program Management, Process Improvement, SDLC, Agile Project Management, Project Portfolio..., Resource Management, Vendor Management, Requirements Analysis, Business Process..., Scrum, Software Development, Agile Methodologies, Process Engineering, Change Management, Disaster Recovery, Visio, Requirements Gathering, Business Process, Business Analysis, IT Management, Project Delivery, IT Strategy, MS Project, Integration, SharePoint, Business Intelligence, ITIL, Governance, Enterprise Architecture, IT Service Management, Business Requirements, Risk Management, Cross-functional Team..., Outsourcing
Education
Our Lady of the Lake University
MBA, Management
The University of Texas at San Antonio
Bachelor of Business Administration, Information Systems
Mark Lopez, PMP's USAA Experience July 2013 - Present
Job Program Manager at USAA
Industry Information Technology and Services
Experience
USAA July 2013 - Present
USAA May 2010 - July 2013
Whataburger September 2009 - May 2010
HEB November 2000 - May 2009
Skills
Project Management..., Lean Agile Methodology
Education
Our Lady of the Lake University 2001 — 2004
MBA, Management
The University of Texas at San Antonio 1995 — 1999
BBA, Management
USAA July 2013 - Present
USAA May 2010 - July 2013
Whataburger September 2009 - May 2010
HEB November 2000 - May 2009
Skills
Project Management..., Lean Agile Methodology
Education
Our Lady of the Lake University 2001 — 2004
MBA, Management
The University of Texas at San Antonio 1995 — 1999
BBA, Management
Paul Galan's USAA Experience October 2011 - Present
Job Operations System Integrator II at USAA
Industry Information Technology and Services
Experience
USAA October 2011 - Present
USAA August 2010 - Present
USAA February 2005 - August 2010
USAA May 2004 - February 2005
USAA July 1999 - May 2004
Citi 1996 - 1999
Computer Task Group 1994 - 1996
Computer Task Group 1993 - 1994
Skills
Call Center, Troubleshooting, Active Directory, Integration, Technical Support, IT Management, Disaster Recovery, Vendor Management
Education
Our Lady of the Lake University 1987 — 1992
USAA October 2011 - Present
USAA August 2010 - Present
USAA February 2005 - August 2010
USAA May 2004 - February 2005
USAA July 1999 - May 2004
Citi 1996 - 1999
Computer Task Group 1994 - 1996
Computer Task Group 1993 - 1994
Skills
Call Center, Troubleshooting, Active Directory, Integration, Technical Support, IT Management, Disaster Recovery, Vendor Management
Education
Our Lady of the Lake University 1987 — 1992
Steven Baine's USAA Experience July 2014 - Present
Job Sr. Program Manager at USAA
Industry Financial Services
Experience
USAA July 2014 - Present
USAA July 2010 - July 2014
USAA May 2008 - July 2010
USAA March 2007 - May 2008
USAA January 2001 - March 2007
J.C. Evans Construction April 2000 - January 2001
Skills
Program Management, Business Analysis, Business Management, SharePoint, Process Improvement, Planning, Business Process..., Requirements Gathering, Project Planning, Project Management, Management, Leadership, Business Process, Agile Methodologies, Analysis, Business Intelligence, Change Management, Cross-functional Team..., IT Management, IT Strategy, Integration, Leadership Development, PMO, Project Portfolio..., Requirements Analysis, Risk Management, SDLC, Strategic Planning, Team Building, Team Leadership, Vendor Management, Visio
Education
Our Lady of the Lake University 2007 — 2009
MS, Organizational Leadership
Texas A&M University 1987 — 1992
BS, Building Construction
USAA July 2014 - Present
USAA July 2010 - July 2014
USAA May 2008 - July 2010
USAA March 2007 - May 2008
USAA January 2001 - March 2007
J.C. Evans Construction April 2000 - January 2001
Skills
Program Management, Business Analysis, Business Management, SharePoint, Process Improvement, Planning, Business Process..., Requirements Gathering, Project Planning, Project Management, Management, Leadership, Business Process, Agile Methodologies, Analysis, Business Intelligence, Change Management, Cross-functional Team..., IT Management, IT Strategy, Integration, Leadership Development, PMO, Project Portfolio..., Requirements Analysis, Risk Management, SDLC, Strategic Planning, Team Building, Team Leadership, Vendor Management, Visio
Education
Our Lady of the Lake University 2007 — 2009
MS, Organizational Leadership
Texas A&M University 1987 — 1992
BS, Building Construction
Rick Armendariz's USAA Experience October 1999 - August 2003
Job Agent Intern, State Farm Insurance & Financial Services
Industry Insurance
Experience
State Farm Agent February 2008 - Present
Eli Lilly September 2003 - February 2008
USAA October 1999 - August 2003
White House May 1998 - August 1998
Education
Our Lady of the Lake University 2001 — 2003
MBA, Business Management
State Farm Agent February 2008 - Present
Eli Lilly September 2003 - February 2008
USAA October 1999 - August 2003
White House May 1998 - August 1998
Education
Our Lady of the Lake University 2001 — 2003
MBA, Business Management
Myrna Gonzalez Childress's USAA Experience November 2014 - Present
Job Sr. Data Business Solutions Analyst at USAA
Industry Financial Services
Experience
USAA November 2014 - Present
USAA July 2013 - October 2014
USAA February 2012 - July 2013
USAA January 2010 - February 2012
USAA July 2003 - October 2011
USAA April 1998 - October 2000
Dr. Robert N. Schnitzler, MD PA August 1993 - April 1998
Skills
SharePoint, Visio, Microsoft SQL Server, SSIS, SDLC, Process Improvement, Business Objects, SharePoint Designer, Business Analysis, Data Analysis, Business Intelligence, Business Process..., Call Center, Change Management, Business Process, Briefing, Communication, IT Operations, InfoPath, Requirements Gathering, Vendor Management, Call Centers, Management, Requirements Analysis, Systems Analysis
Education
Our Lady of the Lake University 1997 — 2002
Bachelors, Computer Information Systems
USAA November 2014 - Present
USAA July 2013 - October 2014
USAA February 2012 - July 2013
USAA January 2010 - February 2012
USAA July 2003 - October 2011
USAA April 1998 - October 2000
Dr. Robert N. Schnitzler, MD PA August 1993 - April 1998
Skills
SharePoint, Visio, Microsoft SQL Server, SSIS, SDLC, Process Improvement, Business Objects, SharePoint Designer, Business Analysis, Data Analysis, Business Intelligence, Business Process..., Call Center, Change Management, Business Process, Briefing, Communication, IT Operations, InfoPath, Requirements Gathering, Vendor Management, Call Centers, Management, Requirements Analysis, Systems Analysis
Education
Our Lady of the Lake University 1997 — 2002
Bachelors, Computer Information Systems
Norman Epstein's USAA Experience January 1983 - February 2000
Job Instructor at UIW
Industry Education Management
Experience
UIW March 1996 - Present
YMCA Greater San Antonio January 2001 - May 2002
USAA January 1983 - February 2000
Skills
Employee Benefits, Leadership Development, Employee Relations, Conflict Resolution, Team Building, Organizational..., Human Resources, Coaching, Recruiting, Performance Management, Public Speaking, Leadership, Organizational..., Event Planning, Customer Service, Research, Career Development, Change Management, Staff Development, Process Improvement, Teaching, Employee Training, Training, Instructional Design, Interviews, Personnel Management, Career Counseling, Executive Coaching, Resume Writing, Training Delivery, Onboarding, Policy, Curriculum Development, Succession Planning, Employee Engagement, E-Learning, Curriculum Design, Higher Education, Adult Education, Workforce Planning, Community Outreach, Nonprofits, College Recruiting, Needs Analysis, Administration, New Hire Orientations, Talent Acquisition, Program Development, Talent Management, Student Affairs
Education
Our Lady of the Lake University 1972 — 1976
M.ed, Psychology
The University of Texas at Austin 1966 — 1970
UIW March 1996 - Present
YMCA Greater San Antonio January 2001 - May 2002
USAA January 1983 - February 2000
Skills
Employee Benefits, Leadership Development, Employee Relations, Conflict Resolution, Team Building, Organizational..., Human Resources, Coaching, Recruiting, Performance Management, Public Speaking, Leadership, Organizational..., Event Planning, Customer Service, Research, Career Development, Change Management, Staff Development, Process Improvement, Teaching, Employee Training, Training, Instructional Design, Interviews, Personnel Management, Career Counseling, Executive Coaching, Resume Writing, Training Delivery, Onboarding, Policy, Curriculum Development, Succession Planning, Employee Engagement, E-Learning, Curriculum Design, Higher Education, Adult Education, Workforce Planning, Community Outreach, Nonprofits, College Recruiting, Needs Analysis, Administration, New Hire Orientations, Talent Acquisition, Program Development, Talent Management, Student Affairs
Education
Our Lady of the Lake University 1972 — 1976
M.ed, Psychology
The University of Texas at Austin 1966 — 1970
Nicole Gradeless's USAA Experience July 2012 - March 2013
Job Owner/Operator Sweet Spot Cake Pops
Industry Banking
Experience
Sweet Spot Cake Pops March 2013 - Present
USAA July 2012 - March 2013
USAA August 2010 - July 2012
USAA 2004 - 2010
Skills
Insurance, Banking, Call Center, Mortgage Lending, Customer Service, Credit Cards, Business Analysis, Strategic Financial..., Team Building, Strategic Planning, Team Leadership, Retail Banking, Baking, Loans, Desserts, Call Centers, Process Engineering, Financial Services, Business Process..., Analysis, Financial Planning
Education
Our Lady of the Lake University 2011 — 2013
MS, Organizational Leadership
University of the Incarnate Word 2008 — 2011
Bachelor of Arts, Business Administration
The University of Texas at San Antonio
Sweet Spot Cake Pops March 2013 - Present
USAA July 2012 - March 2013
USAA August 2010 - July 2012
USAA 2004 - 2010
Skills
Insurance, Banking, Call Center, Mortgage Lending, Customer Service, Credit Cards, Business Analysis, Strategic Financial..., Team Building, Strategic Planning, Team Leadership, Retail Banking, Baking, Loans, Desserts, Call Centers, Process Engineering, Financial Services, Business Process..., Analysis, Financial Planning
Education
Our Lady of the Lake University 2011 — 2013
MS, Organizational Leadership
University of the Incarnate Word 2008 — 2011
Bachelor of Arts, Business Administration
The University of Texas at San Antonio
Joseph Gloria's USAA Experience U.I. DesignerUSAAJanuary 2000 - Present
Job Sr. U.I. Analyst (Designer) at USAA
Industry Financial Services
Experience
USAA U.I. DesignerUSAAJanuary 2000 - Present
H-E-B 1990 - 1999
Skills
Information Architecture, Process Improvement, User Experience, User-centered Design, Usability Testing, User Interface, Interaction Design, User Interface Design, Wire Framing, User Experience Design
Education
Our Lady of the Lake University 2005 — 2009
Bachelor of Science, Computer Information Systems and Security
The University of Texas at San Antonio 1992 — 1994
Palo Alto College 1988 — 1991
Associates, Applied Science
USAA U.I. DesignerUSAAJanuary 2000 - Present
H-E-B 1990 - 1999
Skills
Information Architecture, Process Improvement, User Experience, User-centered Design, Usability Testing, User Interface, Interaction Design, User Interface Design, Wire Framing, User Experience Design
Education
Our Lady of the Lake University 2005 — 2009
Bachelor of Science, Computer Information Systems and Security
The University of Texas at San Antonio 1992 — 1994
Palo Alto College 1988 — 1991
Associates, Applied Science
Martina Urteaga, MBA's USAA Experience May 2014 - Present
Job USAA Governance/Quality Assurance
Industry Banking
Experience
USAA May 2014 - Present
River City Federal Credit Union June 2010 - May 2014
Argonaut Group January 2009 - May 2010
Washington Mutual June 2008 - January 2009
Washington Mutual February 2008 - June 2008
HEB 2007 - 2008
U.S. Government October 2003 - May 2007
Security Service Federal Credit Union May 1998 - October 2002
Security Service Federal Credit Union 1996 - 2002
JC Penney 1993 - 1996
Skills
Risk Management, Financial Risk, Operational Risk..., Operational Risk, Fraud, Sarbanes-Oxley Act, Microsoft Excel, Microsoft Office, PowerPoint, AML, Banking, Customer Service, Bank Secrecy Act, Sarbanes-Oxley, Financial Services, Enterprise Risk..., Training, OFAC, Fraud Detection, Anti Money Laundering, Credit Unions, Retail Banking, Loans, USA PATRIOT Act, Executive Management, Internet Banking, Investigation, Financial Institutions, Credit Cards, Internal Audit, Debit Cards, Call Centers, Deposits, Consumer Lending, Credit, Risk Assessment, Risk Analysis, Financial Regulation, Auditing, Management, Internal Controls, Process Improvement, Team Building, Strategic Planning
Education
Our Lady of the Lake University 1999 — 2001
MBA, Management
University of the Incarnate Word 1990 — 1996
BBA, Banking/Finance
USAA May 2014 - Present
River City Federal Credit Union June 2010 - May 2014
Argonaut Group January 2009 - May 2010
Washington Mutual June 2008 - January 2009
Washington Mutual February 2008 - June 2008
HEB 2007 - 2008
U.S. Government October 2003 - May 2007
Security Service Federal Credit Union May 1998 - October 2002
Security Service Federal Credit Union 1996 - 2002
JC Penney 1993 - 1996
Skills
Risk Management, Financial Risk, Operational Risk..., Operational Risk, Fraud, Sarbanes-Oxley Act, Microsoft Excel, Microsoft Office, PowerPoint, AML, Banking, Customer Service, Bank Secrecy Act, Sarbanes-Oxley, Financial Services, Enterprise Risk..., Training, OFAC, Fraud Detection, Anti Money Laundering, Credit Unions, Retail Banking, Loans, USA PATRIOT Act, Executive Management, Internet Banking, Investigation, Financial Institutions, Credit Cards, Internal Audit, Debit Cards, Call Centers, Deposits, Consumer Lending, Credit, Risk Assessment, Risk Analysis, Financial Regulation, Auditing, Management, Internal Controls, Process Improvement, Team Building, Strategic Planning
Education
Our Lady of the Lake University 1999 — 2001
MBA, Management
University of the Incarnate Word 1990 — 1996
BBA, Banking/Finance
Ray Martinez's USAA Experience January 1992 - Present
Job Assistant Vice President, Contact Center Operations at USAA
Industry Insurance
Experience
USAA January 1992 - Present
Skills
Call Center, Underwriting, Insurance, Call Centers, Process Improvement, Property & Casualty..., Executive Management, Leadership, Vendor Management, Business Analysis, Financial Services, Banking, Team Building, Risk Management, Analysis, Management, Strategic Planning, Claim, Mortgage Lending, Loans, Training, Program Management, Coaching, Business Development, General Insurance, Customer Service, Employee Benefits, Change Management
Education
Our Lady of the Lake University 1996 — 1998
MBA, Management
St. Mary's University 1983 — 1988
CS
USAA January 1992 - Present
Skills
Call Center, Underwriting, Insurance, Call Centers, Process Improvement, Property & Casualty..., Executive Management, Leadership, Vendor Management, Business Analysis, Financial Services, Banking, Team Building, Risk Management, Analysis, Management, Strategic Planning, Claim, Mortgage Lending, Loans, Training, Program Management, Coaching, Business Development, General Insurance, Customer Service, Employee Benefits, Change Management
Education
Our Lady of the Lake University 1996 — 1998
MBA, Management
St. Mary's University 1983 — 1988
CS
Oland Robinson's USAA Experience February 1987 - September 1992
Job Owner & Sr. Partner at ORob & Associates, LLC.
Industry Insurance
Experience
O-Rob & Associates, LLC. March 2013 - Present
Pilot Catastrophe Services, Inc. August 1992 - March 2013
Pilot Catastrophe Service August 1992 - March 2013
USAA February 1987 - September 1992
AIA Services, Inc April 1983 - February 1987
GAB Robins June 1977 - April 1983
Skills
Project Management, Litigation, Supervisory Skills, Claim, General Insurance, Construction, Risk Management, Claim Investigation, Management, Claims Management, Commercial Insurance, Insurance, Property & Casualty..., Team Building, Customer Service, Operations Management, Contract Negotiation, Training, Process Improvement, Public Speaking, Emergency Management, Contract Management, Negotiation, Environmental Awareness, Rotary Wing (Helicopter..., Licensed in 12 Sates, Flood Certified--NFIP, Commercial Lines
Education
REGIS UNIVERSITY—COLORADO SPRINGS, CO—BUSINESS AND LAW 1998 — 1999
Studies, Business/Commerce, General, and Business Law
Our Lady of the Lake University 1988 — 1989
Study in the field of Business and Business Law
LB Wallace University 1972 — 1973
Business and Business Law
Officer Candidate School--US Army 1967 — 1968
Graduated 2Lt--Infantry, Combat Tactics
US Army Corps of Engineering 1970 — 1993
Yes, Engineering and Business
O-Rob & Associates, LLC. March 2013 - Present
Pilot Catastrophe Services, Inc. August 1992 - March 2013
Pilot Catastrophe Service August 1992 - March 2013
USAA February 1987 - September 1992
AIA Services, Inc April 1983 - February 1987
GAB Robins June 1977 - April 1983
Skills
Project Management, Litigation, Supervisory Skills, Claim, General Insurance, Construction, Risk Management, Claim Investigation, Management, Claims Management, Commercial Insurance, Insurance, Property & Casualty..., Team Building, Customer Service, Operations Management, Contract Negotiation, Training, Process Improvement, Public Speaking, Emergency Management, Contract Management, Negotiation, Environmental Awareness, Rotary Wing (Helicopter..., Licensed in 12 Sates, Flood Certified--NFIP, Commercial Lines
Education
REGIS UNIVERSITY—COLORADO SPRINGS, CO—BUSINESS AND LAW 1998 — 1999
Studies, Business/Commerce, General, and Business Law
Our Lady of the Lake University 1988 — 1989
Study in the field of Business and Business Law
LB Wallace University 1972 — 1973
Business and Business Law
Officer Candidate School--US Army 1967 — 1968
Graduated 2Lt--Infantry, Combat Tactics
US Army Corps of Engineering 1970 — 1993
Yes, Engineering and Business
Kathleen Wyble Graham's USAA Experience January 1983 - March 2001
Job Senior Financial Advisor, First Vice President Investments at Wells Fargo Advisors, LLC.
Industry Financial Services
Experience
Wells Fargo Advisors, LLC October 2006 - Present
Edward Jones Investments September 2001 - October 2006
USAA January 1983 - March 2001
Skills
Investments, Strategy, Insurance, Retirement, Finance, Retirement Planning, Asset Allocation, Mutual Funds, Investment Strategies, Financial Planning, My ares of expertise..., Providing income in..., Bonds; individual..., Strategic Investment, Investment Planning, Financial Analysis, Portfolio Management, Risk Management, Asset Management, Financial Services
Education
Our Lady of the Lake University 1984 — 1986
MBA, Business Administration, Management and Operations
University of the Incarnate Word 1978 — 1981
BS, Education
Providence HS
Wells Fargo Advisors, LLC October 2006 - Present
Edward Jones Investments September 2001 - October 2006
USAA January 1983 - March 2001
Skills
Investments, Strategy, Insurance, Retirement, Finance, Retirement Planning, Asset Allocation, Mutual Funds, Investment Strategies, Financial Planning, My ares of expertise..., Providing income in..., Bonds; individual..., Strategic Investment, Investment Planning, Financial Analysis, Portfolio Management, Risk Management, Asset Management, Financial Services
Education
Our Lady of the Lake University 1984 — 1986
MBA, Business Administration, Management and Operations
University of the Incarnate Word 1978 — 1981
BS, Education
Providence HS
Les Turner's USAA Experience June 1992 - Present
Job Manager at USAA
Industry Banking
Experience
USAA June 1992 - Present
Skills
Financial Analysis, Credit, Process Improvement, Risk Management, Banking
Education
Our Lady of the Lake University
MBA, Business Management
Northwood University
Business Management / Automotive Marketing
USAA June 1992 - Present
Skills
Financial Analysis, Credit, Process Improvement, Risk Management, Banking
Education
Our Lady of the Lake University
MBA, Business Management
Northwood University
Business Management / Automotive Marketing
Marcus Fernandez, CFP®'s USAA Experience November 2009 - Present
Job Financial Advisor at USAA
Industry Financial Services
Experience
USAA November 2009 - Present
Education
Our Lady of the Lake University
Master of Business Administration (M.B.A.), Accounting and Finance
The University of Texas at Austin
Bachelor of Science (B.S.), Advertising
USAA November 2009 - Present
Education
Our Lady of the Lake University
Master of Business Administration (M.B.A.), Accounting and Finance
The University of Texas at Austin
Bachelor of Science (B.S.), Advertising
Margaret Orta's USAA Experience November 1981 - January 2002
Job Sr. Audit Advisor
Industry Accounting
Experience
APEX Analytix September 2012 - Present
PRGX 2002 - Present
USAA November 1981 - January 2002
Education
Our Lady of the Lake University 1998 — 2000
Bachelor of Arts, Management
APEX Analytix September 2012 - Present
PRGX 2002 - Present
USAA November 1981 - January 2002
Education
Our Lady of the Lake University 1998 — 2000
Bachelor of Arts, Management
Michael A. Zamarripa's USAA Experience March 1999 - July 2003
Job at
Industry Human Resources
Experience
Northside ISD August 2013 - Present
Highland Park GT Academy October 2012 - June 2013
Pearson Digital Learning January 2012 - August 2012
Oak Hills Terrace Elementary August 2008 - January 2012
CC Ball Elementary August 2006 - August 2008
Nationwide Insurance March 2003 - July 2005
USAA March 1999 - July 2003
Skills
Staff Training, Team Building, Customer Satisfaction, Customer Service, Performance Management, Sales Management, Instructional Design, Coaching, Staff Development, Leadership Development, Human Resources, Leadership, Learning Management..., Needs Analysis, Recruiting, Teaching, Management, Microsoft Office, Payroll, Team Leadership, Call Centers, Training, Employee Benefits, Onboarding
Education
Our Lady of the Lake University 2000 — 2002
MBA, Management
University of the Incarnate Word 1998 — 2000
BA, Organizational Psychology
Central Catholic
Northside ISD August 2013 - Present
Highland Park GT Academy October 2012 - June 2013
Pearson Digital Learning January 2012 - August 2012
Oak Hills Terrace Elementary August 2008 - January 2012
CC Ball Elementary August 2006 - August 2008
Nationwide Insurance March 2003 - July 2005
USAA March 1999 - July 2003
Skills
Staff Training, Team Building, Customer Satisfaction, Customer Service, Performance Management, Sales Management, Instructional Design, Coaching, Staff Development, Leadership Development, Human Resources, Leadership, Learning Management..., Needs Analysis, Recruiting, Teaching, Management, Microsoft Office, Payroll, Team Leadership, Call Centers, Training, Employee Benefits, Onboarding
Education
Our Lady of the Lake University 2000 — 2002
MBA, Management
University of the Incarnate Word 1998 — 2000
BA, Organizational Psychology
Central Catholic
Richaundra Darden's USAA Experience July 2012 - Present
Job Processor I
Industry Real Estate
Experience
USAA July 2012 - Present
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Insurance, Leadership Development, Team Building, Customer Service, Public Speaking, Leadership, Social Media, Fundraising, Event Planning, Nonprofits, Research, Strategic Planning, Community Outreach
Education
Our Lady of the Lake University 2009 — 2012
Master of Science (M.S.), Organizational Leadership
Our Lady of the Lake University 2009 — 2012
Master of Business Administration (M.B.A.), Law
Our Lady of the Lake University 2004 — 2009
USAA July 2012 - Present
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Insurance, Leadership Development, Team Building, Customer Service, Public Speaking, Leadership, Social Media, Fundraising, Event Planning, Nonprofits, Research, Strategic Planning, Community Outreach
Education
Our Lady of the Lake University 2009 — 2012
Master of Science (M.S.), Organizational Leadership
Our Lady of the Lake University 2009 — 2012
Master of Business Administration (M.B.A.), Law
Our Lady of the Lake University 2004 — 2009
Juan Carlos Arocha's USAA Experience September 2013 - August 2015
Job Sales Assistant at Tilson Home Corporation
Industry Insurance
Experience
Tilson Home Corporation August 2015 - Present
USAA September 2013 - August 2015
Elegant Limousine and Charter - San Antonio March 2013 - December 2013
KBR, Inc. September 2008 - November 2011
UPS March 2007 - September 2008
City Year San Antonio July 1996 - February 2006
Skills
Logistics, Microsoft Office, Contract Management, Process Scheduler, Project Management, Employee Management, Operations Management, Project Planning, Microsoft Excel, Inspection, Supervisory Skills, Program Management, Negotiation, Leadership, Management, Training, Facilities Management, Software Documentation, Team Building, Inventory Management, Procurement, Transportation, Teamwork, Purchasing, Government, Contract Negotiation, Team Leadership, Construction, Logistics Management, Analysis, Shipping, Supply Chain Management, Employee Relations, Safety Management..., MS Project, Military, Budgets, Process Improvement, Materials Management, Quality Assurance, Administration, Customer Service, Risk Assessment, Engineering
Education
Our Lady of the Lake University
Leadership Studies
The University of Texas at San Antonio
Interdisciplinary Studies
Tilson Home Corporation August 2015 - Present
USAA September 2013 - August 2015
Elegant Limousine and Charter - San Antonio March 2013 - December 2013
KBR, Inc. September 2008 - November 2011
UPS March 2007 - September 2008
City Year San Antonio July 1996 - February 2006
Skills
Logistics, Microsoft Office, Contract Management, Process Scheduler, Project Management, Employee Management, Operations Management, Project Planning, Microsoft Excel, Inspection, Supervisory Skills, Program Management, Negotiation, Leadership, Management, Training, Facilities Management, Software Documentation, Team Building, Inventory Management, Procurement, Transportation, Teamwork, Purchasing, Government, Contract Negotiation, Team Leadership, Construction, Logistics Management, Analysis, Shipping, Supply Chain Management, Employee Relations, Safety Management..., MS Project, Military, Budgets, Process Improvement, Materials Management, Quality Assurance, Administration, Customer Service, Risk Assessment, Engineering
Education
Our Lady of the Lake University
Leadership Studies
The University of Texas at San Antonio
Interdisciplinary Studies
Julie Bedson's USAA Experience 1988 - May 2008
Job Experienced Financial Services Professional
Industry Financial Services
Experience
H&R Block January 2009 - Present
USAA 1988 - May 2008
Skills
Banking, Customer Service, Strategic Planning, Microsoft Excel, Cash Management, Financial Analysis
Education
Our Lady of the Lake University 1998 — 2000
Bachelor of Arts (B.A.), Business
H&R Block January 2009 - Present
USAA 1988 - May 2008
Skills
Banking, Customer Service, Strategic Planning, Microsoft Excel, Cash Management, Financial Analysis
Education
Our Lady of the Lake University 1998 — 2000
Bachelor of Arts (B.A.), Business
Ryan Beauchamp's USAA Experience December 2013 - Present
Job Sales Manager at USAA
Industry Financial Services
Experience
USAA December 2013 - Present
USAA November 2012 - December 2013
USAA September 2009 - November 2012
Skills
Insurance, Property, Risk Management, Underwriting
Education
Our Lady of the Lake University 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Texas A&M University 2003 — 2006
Bachelor's degree, Kinesiology and Exercise Science
USAA December 2013 - Present
USAA November 2012 - December 2013
USAA September 2009 - November 2012
Skills
Insurance, Property, Risk Management, Underwriting
Education
Our Lady of the Lake University 2011 — 2013
Master of Business Administration (M.B.A.), Business Administration, Management and Operations
Texas A&M University 2003 — 2006
Bachelor's degree, Kinesiology and Exercise Science
Kimberly Milligan's USAA Experience April 2012 - September 2013
Job New beginnings!
Industry Hospital & Health Care
Experience
Parallon May 2015 - Present
Deer Oaks October 2013 - April 2015
USAA April 2012 - September 2013
Serenity Outsourcing July 2010 - April 2012
Alianza Solutions, L.L.P. January 2007 - July 2010
Skills
Microsoft Office, Customer Service, PowerPoint, Team Building, Data Entry, Microsoft Excel, Microsoft Word, Research, Sales, Mortgage Servicing, Spreadsheets, Loan Modifications, 10 Key, Data Analysis, Loan Servicing, Administrative..., Healthcare, Telephone Skills, Auditing, Teamwork, Office Administration, Clerical Skills, Access, Analysis, HIPAA, Clerical Work, Receptionist Duties, Confidentiality, Process Improvement, Quality Assurance, Administrative...
Education
Our Lady of the Lake University 2015 — 2017
Bachelor's of Healthcare Administration, Health/Health Care Administration/Management
Brown Mackie College- San Antonio 2013 — 2015
Associate of Arts and Sciences (AAS), Health/Health Care Administration/Management
San Antonio College
Accounting Technology/Technician and Bookkeeping
Parallon May 2015 - Present
Deer Oaks October 2013 - April 2015
USAA April 2012 - September 2013
Serenity Outsourcing July 2010 - April 2012
Alianza Solutions, L.L.P. January 2007 - July 2010
Skills
Microsoft Office, Customer Service, PowerPoint, Team Building, Data Entry, Microsoft Excel, Microsoft Word, Research, Sales, Mortgage Servicing, Spreadsheets, Loan Modifications, 10 Key, Data Analysis, Loan Servicing, Administrative..., Healthcare, Telephone Skills, Auditing, Teamwork, Office Administration, Clerical Skills, Access, Analysis, HIPAA, Clerical Work, Receptionist Duties, Confidentiality, Process Improvement, Quality Assurance, Administrative...
Education
Our Lady of the Lake University 2015 — 2017
Bachelor's of Healthcare Administration, Health/Health Care Administration/Management
Brown Mackie College- San Antonio 2013 — 2015
Associate of Arts and Sciences (AAS), Health/Health Care Administration/Management
San Antonio College
Accounting Technology/Technician and Bookkeeping
Joy Escriva's USAA Experience February 2002 - Present
Job AVP, Global Services Delivery Client Executive, USAA
Industry Financial Services
Experience
USAA February 2002 - Present
USAA January 2002 - Present
Skills
Leadership, Management, Procurement, Business Process..., Negotiation, Cross-functional Team..., Outsourcing, Executive Management, Process Improvement, Risk Management, Change Management, Strategic Planning, Program Management, Operations Management, Contract Negotiation, Team Leadership, Project Management, Strategic Sourcing, Global Alliance..., Supplier Quality..., Process Management, Strategic Partnerships, Situational Leadership
Education
Our Lady of the Lake University
Bachelor's degree in Business Adminstration
USAA February 2002 - Present
USAA January 2002 - Present
Skills
Leadership, Management, Procurement, Business Process..., Negotiation, Cross-functional Team..., Outsourcing, Executive Management, Process Improvement, Risk Management, Change Management, Strategic Planning, Program Management, Operations Management, Contract Negotiation, Team Leadership, Project Management, Strategic Sourcing, Global Alliance..., Supplier Quality..., Process Management, Strategic Partnerships, Situational Leadership
Education
Our Lady of the Lake University
Bachelor's degree in Business Adminstration
John (Jay) Pantusa's USAA Experience January 1997 - August 2013
Job Director of Quality and Process Improvement
Industry Insurance
Experience
Family Endeavors November 2013 - Present
Self Employed August 1993 - November 2013
USAA January 1997 - August 2013
USAA August 1993 - January 1997
Olmos Park Florist January 1987 - August 1993
Skills
Forecasting, Process Improvement, Insurance, Team Building, Financial Analysis, Risk Management, New Business Development, Leadership, Analysis, Management, Strategic Planning, Budgets, Business Process..., Strategic Financial..., Business Analysis, Strategy, Investments, Team Leadership, Cross-functional Team..., Operations Management, Contract Negotiation, Program Management, Vendor Management, Event Planning, Floral Design, Decoration, Marketing, Sales, Project Planning, Negotiation, Coaching, Competitive Analysis, Leadership Development, Training, Call Centers, Policy, Sales Management, Recruiting, Financial Services, Mergers & Acquisitions, Talent Management, Sales Operations, Business Strategy, Project Management, Customer Service, Executive Management, Internal Controls, Accounting, Security
Education
Our Lady of the Lake University 1995 — 1997
Master of Business Administration (MBA)
The University of Texas at San Antonio 1979 — 1983
BBA, Mangement/Marketing
Family Endeavors November 2013 - Present
Self Employed August 1993 - November 2013
USAA January 1997 - August 2013
USAA August 1993 - January 1997
Olmos Park Florist January 1987 - August 1993
Skills
Forecasting, Process Improvement, Insurance, Team Building, Financial Analysis, Risk Management, New Business Development, Leadership, Analysis, Management, Strategic Planning, Budgets, Business Process..., Strategic Financial..., Business Analysis, Strategy, Investments, Team Leadership, Cross-functional Team..., Operations Management, Contract Negotiation, Program Management, Vendor Management, Event Planning, Floral Design, Decoration, Marketing, Sales, Project Planning, Negotiation, Coaching, Competitive Analysis, Leadership Development, Training, Call Centers, Policy, Sales Management, Recruiting, Financial Services, Mergers & Acquisitions, Talent Management, Sales Operations, Business Strategy, Project Management, Customer Service, Executive Management, Internal Controls, Accounting, Security
Education
Our Lady of the Lake University 1995 — 1997
Master of Business Administration (MBA)
The University of Texas at San Antonio 1979 — 1983
BBA, Mangement/Marketing
Rusty Blasingim's USAA Experience May 2006 - Present
Job Security Analyst at USAA
Industry Financial Services
Experience
USAA May 2006 - Present
USAA March 2003 - April 2005
Education
Our Lady of the Lake University 2001 — 2003
Master of Business Administration (MBA), Business Administration and Management, General
The University of Texas at San Antonio 1997 — 2001
Bachelor's degree, Information Technology
USAA May 2006 - Present
USAA March 2003 - April 2005
Education
Our Lady of the Lake University 2001 — 2003
Master of Business Administration (MBA), Business Administration and Management, General
The University of Texas at San Antonio 1997 — 2001
Bachelor's degree, Information Technology
Sharon Hillmeyer's USAA Experience September 1976 - Present
Job Retired
Industry Financial Services
Experience
USAA September 1976 - Present
Education
Our Lady of the Lake University 1986 — 1988
MBA, Business
USAA September 1976 - Present
Education
Our Lady of the Lake University 1986 — 1988
MBA, Business
Pearl Bueker's USAA Experience April 1986 - Present
Job Commercial Insurance Manager
Industry Insurance
Experience
USAA April 1986 - Present
Skills
Computer Hardware, Troubleshooting, Computer Repair, Windows, Microsoft Office, Windows 7, XP, Software Documentation, Microsoft Excel, Microsoft Word, Outlook, Hardware, Data Entry, System Administration, Technical Support, Help Desk Support, Software Installation, PowerPoint, Hardware Installation, Access
Education
Our Lady of the Lake University 1999 — 2001
Master of Business Administration (M.B.A.), Management
University of the Incarnate Word
Bachelor of Business Administration (B.B.A.), Management
USAA April 1986 - Present
Skills
Computer Hardware, Troubleshooting, Computer Repair, Windows, Microsoft Office, Windows 7, XP, Software Documentation, Microsoft Excel, Microsoft Word, Outlook, Hardware, Data Entry, System Administration, Technical Support, Help Desk Support, Software Installation, PowerPoint, Hardware Installation, Access
Education
Our Lady of the Lake University 1999 — 2001
Master of Business Administration (M.B.A.), Management
University of the Incarnate Word
Bachelor of Business Administration (B.B.A.), Management
Mike Momtselidze's USAA Experience February 2013 - Present
Job Trading
Industry Financial Services
Experience
USAA February 2013 - Present
USAA April 2010 - February 2013
Skills
Microsoft Excel, Customer Service, Microsoft Office, PowerPoint, Leadership, Team Leadership, Coaching, Strategic Planning, Public Speaking, Microsoft Word, Financial Analysis, Social Media, Access, Outlook, Event Planning
Education
Our Lady of the Lake University 2013 — 2015
Master of Science (M.S.), Accounting
The Ohio State University 2005 — 2009
USAA February 2013 - Present
USAA April 2010 - February 2013
Skills
Microsoft Excel, Customer Service, Microsoft Office, PowerPoint, Leadership, Team Leadership, Coaching, Strategic Planning, Public Speaking, Microsoft Word, Financial Analysis, Social Media, Access, Outlook, Event Planning
Education
Our Lady of the Lake University 2013 — 2015
Master of Science (M.S.), Accounting
The Ohio State University 2005 — 2009
Rudy Villanueva's USAA Experience June 2008 - Present
Job Manager of a Bank Email Team responding to Member inquiries at USAA
Industry Financial Services
Experience
USAA June 2008 - Present
Skills
Risk Management, Banking, Process Improvement, Business Process..., Insurance, Business Process, Call Centers, Strategic Financial..., Business Analysis, Vendor Management, Requirements Gathering, Change Management, Team Building, Management, Strategic Planning, Coaching, Program Management
Education
Our Lady of the Lake University 1990 — 1995
MBA, Organizational Leadership
Wayland Baptist University 1970 — 1975
BA, Secondary Education and Teaching
USAA June 2008 - Present
Skills
Risk Management, Banking, Process Improvement, Business Process..., Insurance, Business Process, Call Centers, Strategic Financial..., Business Analysis, Vendor Management, Requirements Gathering, Change Management, Team Building, Management, Strategic Planning, Coaching, Program Management
Education
Our Lady of the Lake University 1990 — 1995
MBA, Organizational Leadership
Wayland Baptist University 1970 — 1975
BA, Secondary Education and Teaching
Sandra Cavasos's USAA Experience January 2009 - Present
Job Associate Claims Adjuster III at USAA
Industry Financial Services
Experience
USAA January 2009 - Present
Spetrum Solutions May 2008 - August 2008
Education
Our Lady of the Lake University
Master of Business Administration (MBA), Healthcare Administration
The University of Texas at San Antonio 2005 — 2008
Bachelor of Business Administration (B.B.A.), International Business
USAA January 2009 - Present
Spetrum Solutions May 2008 - August 2008
Education
Our Lady of the Lake University
Master of Business Administration (MBA), Healthcare Administration
The University of Texas at San Antonio 2005 — 2008
Bachelor of Business Administration (B.B.A.), International Business
Rosalie Riojas's USAA Experience Lead and facilitated cross-functional and collaborative teams to develop and optimize improvements in business processes utilizing Lean Six Sigma methodology and industry tools.$
Job Process Engineer at USAA
Industry Financial Services
Experience
USAA Lead and facilitated cross-functional and collaborative teams to develop and optimize improvements in business processes utilizing Lean Six Sigma methodology and industry tools.$
Skills
Six Sigma, Process Engineering, Business Process..., Business Analysis, Process Improvement, Business Process, Visio, Project Management, PMP, Project Portfolio..., Program Management, Analysis
Education
Our Lady of the Lake University 2008 — 2010
Master of Business Administration (MBA), Business Administration and Management
University of the Incarnate Word 2004 — 2007
Bachelor of Business Administration (BBA), Management Information Systems
USAA Lead and facilitated cross-functional and collaborative teams to develop and optimize improvements in business processes utilizing Lean Six Sigma methodology and industry tools.$
Skills
Six Sigma, Process Engineering, Business Process..., Business Analysis, Process Improvement, Business Process, Visio, Project Management, PMP, Project Portfolio..., Program Management, Analysis
Education
Our Lady of the Lake University 2008 — 2010
Master of Business Administration (MBA), Business Administration and Management
University of the Incarnate Word 2004 — 2007
Bachelor of Business Administration (BBA), Management Information Systems
Martin Watt's USAA Experience November 2012 - Present
Job Property Field Adjuster at USAA
Industry Insurance
Experience
USAA November 2012 - Present
Education
Our Lady of the Lake University 2008 — 2010
Master of Business Administration (MBA)
The University of Texas at San Antonio 1991 — 1995
Bachelor of Science (B.S.), Kinesiology and Exercise Science
USAA November 2012 - Present
Education
Our Lady of the Lake University 2008 — 2010
Master of Business Administration (MBA)
The University of Texas at San Antonio 1991 — 1995
Bachelor of Science (B.S.), Kinesiology and Exercise Science
Lisa Hooter's USAA Experience 2002 - 2005
Job Office Assistant IV at Bexar County
Industry Insurance
Experience
Bexar County March 2014 - Present
David Ison Insurance Agency 2009 - 2013
Marsh Commercial Business Center 2005 - 2009
USAA 2002 - 2005
Crump Underwriting Services 1999 - 2002
Texas General Agency 1996 - 1999
Skills
computer software-..., Property & Casualty..., Underwriting, Insurance, New Business Development, Workers Compensation, Commercial Insurance, Commercial Lines, Team Building, Reinsurance, Life Insurance, Casualty, Liability, Legal Liability, Inland Marine, Claim
Education
Our Lady of the Lake University
Bachelor of Arts (B.A.), Business Management
Bexar County March 2014 - Present
David Ison Insurance Agency 2009 - 2013
Marsh Commercial Business Center 2005 - 2009
USAA 2002 - 2005
Crump Underwriting Services 1999 - 2002
Texas General Agency 1996 - 1999
Skills
computer software-..., Property & Casualty..., Underwriting, Insurance, New Business Development, Workers Compensation, Commercial Insurance, Commercial Lines, Team Building, Reinsurance, Life Insurance, Casualty, Liability, Legal Liability, Inland Marine, Claim
Education
Our Lady of the Lake University
Bachelor of Arts (B.A.), Business Management
Mary Jane Alcoser's USAA Experience August 2003 - Present
Job Financial Foundations Manager at USAA
Industry Financial Services
Experience
USAA August 2003 - Present
USAA April 2001 - June 2003
Education
Our Lady of the Lake University 2011 — 2015
Master's Degree, Organizational Leadership
Texas State University
USAA August 2003 - Present
USAA April 2001 - June 2003
Education
Our Lady of the Lake University 2011 — 2015
Master's Degree, Organizational Leadership
Texas State University
Pena Teresa's USAA Experience August 2001 - April 2006
Job Teacher at South San ISD
Industry Education Management
Experience
South San ISD August 2011 - Present
Our Lady of the Lake University August 2010 - August 2011
USAA August 2001 - April 2006
Skills
Special Education, Customer Service, Consumer Lending, Teaching
Education
Our Lady of the Lake University 2011 — 2013
Master of Science (MS), Organizational Leadership
Our Lady of the Lake University 2006 — 2008
Bachelor of Science (BS), Special Education and Teaching
South San ISD August 2011 - Present
Our Lady of the Lake University August 2010 - August 2011
USAA August 2001 - April 2006
Skills
Special Education, Customer Service, Consumer Lending, Teaching
Education
Our Lady of the Lake University 2011 — 2013
Master of Science (MS), Organizational Leadership
Our Lady of the Lake University 2006 — 2008
Bachelor of Science (BS), Special Education and Teaching
Maria Langley's USAA Experience November 1998 - Present
Job Sr Information Security Analyst at USAA
Industry Financial Services
Experience
USAA November 1998 - Present
Education
Our Lady of the Lake University
MBA Electronic Commerce Managment
Our Lady of the Lake University
BBA in Computer Information Systems
USAA November 1998 - Present
Education
Our Lady of the Lake University
MBA Electronic Commerce Managment
Our Lady of the Lake University
BBA in Computer Information Systems
Wells Fargo
Fidelity Investments
U.S. Bank
Northwestern Mutual
Wells Fargo Bank
Charles Schwab
Ameriprise Financial Services, Inc.
Citibank