USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
USAA January 2014 - Present
USAA November 2012 - December 2013
USAA September 2010 - November 2012
Wachovia Securities Financial Network June 2009 - April 2010
QVC August 2006 - November 2009
World Savings February 2002 - January 2006
Saturn March 2001 - October 2003
Skills
Leadership, Youth Mentoring, Mortgage Underwriting, Loss Mitigation, Call Centers, Mortgage Servicing, Loan Servicing, Loans, Motivational Speaking, Consumer Lending, Loan Origination, Creative Writing, Social Media Marketing, Media Relations, Video Editing, Live Sound, Sound Editing, Soundbooth, Sound Mixing, Supervisory Experience, Project Management, Team Management, Event Management, Microsoft Office, Transformational..., Youth Ministry, Music Ministry, Christian Ministry, Music, Social Networking, Radio, Training Facilitation, Interviews, Leadership Development, Customer-focused Service, Customer Experience, Analytics, Training, Fundraising, Financial Risk, Access, Customer Service, Risk Management, Team Building, Banking, Public Speaking, Coaching
Education
Our Lady of the Lake University 2011 — 2013
Master of Science (M.S.), Organizational Leadership, 3.9
The University of Texas at Austin 2007 — 2009
Bachelor of Arts (B.A.), Sociology, 3.1
USAA July 2014 - Present
TRIDENT SECURITY SERVICES INC October 2012 - January 2015
Corrections Corporation of America December 2011 - September 2012
Alliance Data Retail Services September 2008 - January 2010
Verizon Wireless 2005 - 2006
Skills
Customer Retention, Microsoft Office, Microsoft Excel, Microsoft Word, Employee Training, Security, Time Management, Dependable Team Player, Payroll, Payment Card Processing, Appointment Scheduling, Data Collection, Learn New Software..., Customer Service, Telecommunications, Troubleshooting, FDCPA, HIPAA, Data Entry, Office Administration, Technical Support, Internet Explorer, Google Chrome, Communication, Leadership, Background Checks, Telephone Skills, Call Centers, Customer Satisfaction, Strategic Planning, Training, Team Building, Sales, Policy, Conflict Resolution, Critical Thinking, Research
Education
Otterbein College
Associate of Arts (AA), Organizational Communication, General
U.S. Department of Justice September 2013 - Present
National Archives II College Park MD March 2012 - September 2013
National Archives II College Park MD October 2010 - March 2012
The National Archives August 2010 - October 2010
USAA August 2007 - March 2009
Shades Inc. September 2004 - August 2007
US Navy September 2000 - September 2004
Skills
Archives, Archival Research, Museum Collections, History, EAD, Special Collections, Digitization, Digital Preservation, Museums, Cataloging, Historical Research, Metadata, Oral History, Museum Education, American History, Library, Cultural Heritage, Historic Preservation, Records Management, Library Science
Education
Old Dominion University 2004 — 2007
Bachelor of Arts (B.A.), History
Nielsen July 2014 - Present
JPMorgan Chase August 2010 - June 2014
USAA August 2009 - September 2010
DHL February 2006 - July 2009
Target Corporation January 2004 - February 2006
Tata Consultancy Services September 1999 - February 2006
Lombard Insurance January 2002 - January 2003
Skills
Dimensional Modeling, ETL, Datastage, DB2, Oracle, Data Warehousing, OLAP, Teradata, Business Intelligence, Unix Shell Scripting, Cognos, Database Design, Databases, Websphere, Pre-sales
Education
Osmania University 1995 — 1999
Bachelor of Engineering, Electrical & Instrumentation Engineering
Convent school
Self-employed January 2010 - Present
USAA 2008 - 2010
Livingstone College January 2004 - December 2004
Johnson & Wales University February 2003 - August 2003
Skills
Social Scientific..., Technical Writing, Project Management, Qualitative &..., Public Speaking, Training, Research, Analysis, Team Leadership, Data Analysis, Microsoft Office, PowerPoint, Project Planning, Project Coordination, Quality Assurance, Program Management, Instructor-led Training, Creative Writing, Microsoft Word, E-Learning
Education
Old Dominion University 1997 — 1999
Master of Arts (MA), Applied Sociology, Academic Excellence
Old Dominion University 1995 — 1999
Bachelor of Science (B.S.), Criminal Justice
University of Miami
Bachelor of Fine Arts (BFA), Arts
RE/MAX Access September 1991 - Present
USAA September 1998 - September 2007
Skills
Real Estate, First Time Home Buyers, Relocation, Sellers
Education
Our Lady of the Lake University
MA, HR
University of the Incarnate Word
BA, Psychology
USAA September 2010 - Present
USAA June 2007 - September 2010
First Investors Corporation May 2006 - May 2007
Skills
Competitive Analysis, Market Research, Competitive Intelligence, Market Analysis, Financial Analysis, Financial Services, Analysis, Strategy, Analytics, Data Analysis, Business Analysis, Business Intelligence, Cross-functional Team..., Segmentation
Education
University of the Incarnate Word 2008 — 2010
MBA, Business Administration
Our Lady of the Lake University 2001 — 2006
BBA, E-business and Entrepreneurship
USAA March 2015 - Present
USAA November 2013 - March 2015
USAA September 2012 - November 2013
USAA January 2009 - September 2012
UTHSCSA June 2006 - May 2007
Skills
Operational Risk, Property & Casualty..., Mortgage Banking, Consumer Lending, Customer Service, Finance, Process Improvement, Project Management, Risk Management, Strategic Planning, Strategy, Analysis, Operations Management
Education
Walden University 2009 — 2012
Master of Business Administration (MBA), Risk Management
Our Lady of the Lake University 2002 — 2006
Bachelor of Arts (BA), Philosophy and Religious Studies
Citywide Home Loans December 2014 - Present
BBVA Compass July 2012 - December 2014
Amegy Bank June 2011 - July 2012
JPMorgan Chase October 2005 - July 2011
USAA April 2001 - June 2004
Skills
Loans, Commercial Lending, Banking, Commercial Banking, Small Business Lending, Consumer Lending, Credit, Credit Analysis, Finance, Financial Services, Leadership, Lines Of Credit, Relationship Management, Mortgage Banking, Retail Banking
Education
Oral Roberts University 1995 — 1999
BA, Administration / Non Profit Business
USAA May 2014 - Present
Gunn Honda June 2013 - May 2014
JPMorgan Chase February 2012 - June 2013
JPMorgan Chase August 2009 - February 2012
1st Service Federal Credit Union September 2008 - April 2009
AutoZone August 2006 - January 2009
Skills
Access, Banking, Operations Management, Customer Service, Microsoft Excel, Project Management, Balance, Sales, Process Control, Data Analysis, Credit Analysis, Business Analysis, Funding, Financial Analysis, Credit, 10 Key, Data Entry, Customer Satisfaction, Outlook, Call Center, Microsoft Office, Cash, Cash Management
Education
Our Lady of the Lake University 2015 — 2017
Master of Business Administration (MBA), Business Administration and Management, General
The Ohio State University - The Max M. Fisher College of Business 2006 — 2009
BS.BA., Finace
Columbus State Community College 2005 — 2009
none, General
Candeo Candle February 2007 - Present
USAA March 2005 - May 2006
Skills
Web Design, Web Development, Product Development, Product Marketing, Wholesale, Retail Sales, Customer Service, Customer Retention, Customer Experience, Customer Satisfaction
Education
Oregon State University 2012 — 2015
Bachelor of Applied Science (B.A.Sc.), Sociology
Rio Salado College 2009 — 2012
Associate of Arts (A.A.), General Studies
USAA September 2015 - Present
Nationwide Insurance November 2012 - September 2015
Citi February 2002 - November 2012
HEB June 1995 - January 2002
Skills
Employee Relations, Talent Management, Performance Management, HRIS, PeopleSoft, Employee Engagement, Applicant Tracking..., Onboarding, Internet Recruiting, Sourcing, Talent Acquisition, Recruiting, Interviews, New Hire Orientations, Screening, Screening Resumes, Job Descriptions, Cold Calling, Spanish-speaking, Recruitment Advertising, Human Resources, Employer Branding, HR Policies, Benefits Administration, Contract Recruitment, Training, Organizational..., Temporary Staffing, HR Consulting, Personnel Management, Deferred Compensation, Hiring, Succession Planning, Career Development, Staffing Services, Employment Law, Employee Benefits, Call Centers, Management, Sales, Executive Search, Leadership, Job Fairs, Benefits Negotiation, Resume Writing, Leadership Development
Education
Our Lady of the Lake University 1989 — 1994
BA, Communications
USAA December 2014 - Present
CPCU Society June 2008 - Present
USAA April 2014 - December 2014
USAA June 2012 - April 2014
USAA August 2010 - June 2012
USAA October 2006 - August 2010
USAA May 2005 - October 2006
USAA May 2004 - May 2005
USAA February 2001 - May 2004
Skills
Leadership, Product Management, Insurance, Competitive Analysis, Risk Management, Operations Management, Financial Services, Underwriting, Process Improvement, Property & Casualty..., Strategic Planning, Management, Call Centers, Executive Management, Customer Service, Wealth Management, Portfolio Management, Product Development, Financial Planning, Team Leadership, Product Marketing, Product Lifecycle..., Marketing, Customer Relations, Mentoring, Mortgage Lending, Experience Design, Strategy, Change Management, Business Analysis, Program Management
Education
Our Lady of the Lake University 2008 — 2012
Masters of Science, Organizational Leadership, 3.9
Our Lady of the Lake University 2008 — 2012
MBA, Business Administration and Management, General, 3.9
The University of Texas at San Antonio 1998 — 2008
Bachelor of Business Administration, Finance
USAA June 2007 - Present
Walmart October 2004 - June 2007
Banfield Pet Hospital October 2006 - December 2006
Sunsations June 2004 - October 2005
Pet Supplies "Plus" June 2004 - June 2005
Skills
Property & Casualty..., Sales Management, Customer Satisfaction, Orchestral Music, Team Building and..., Retention Strategies, Billing Solutions, Billing Process, Customer Retention, Retention Management, Team Leadership, Team Building, Appointment Scheduling, Schedule, Escalation, Escalation Resolution, Customer Escalation..., Instructor-led Training, Hands-on Training, Professional Mentoring, Team Mentoring, Sales, Up-selling, Banking, Underwriting, Process Improvement, Auditing, Cashflow Analysis, Conflict Resolution, Conflict Prevention
Education
Saint Leo University 2015 — 2017
Master of Business Administration (M.B.A.), Project Management, A
University of Phoenix 2011 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, A
Old Dominion University 2004 — 2005
Music Performance, General
Governors School for the Arts 2000 — 2004
Music Performance, General
Kempsville High school 2000 — 2004
Marchi Insurance Agency November 2014 - Present
Howard Hanna Real Estate Services April 2011 - Present
Allstate Insurance April 2006 - April 2011
USAA October 1990 - January 2004
Skills
Personal LInes Insurance, Property & Casualty..., Life Insurance, Commercial Insurance, Licensed Property &..., Insurance Sales in PA,..., Customer Service, Insurance
Education
Old Dominion University
Princess Anne High School
Nike June 2013 - Present
Amanda Brown Training January 2013 - May 2014
North Clackamas Parks and Recreation District March 2013 - May 2013
Core Performance April 2012 - October 2012
NIRSA August 2010 - May 2012
USAA January 2012 - March 2012
Pacific University February 2009 - May 2010
Skills
Fitness, Athletics, Sports, Personal Training, Event Planning, Injury Prevention, Social Media, Customer Service, Weight Training, Wellness, Exercise Physiology, Leadership, Nutrition, Sports Nutrition, Social Networking, Strength & Conditioning, Corporate Wellness, Event Management, Athletic Training, Microsoft Office, Nutrition Consulting, Long Distance Running, Coaching, Fitness Training, Cpr Certified, Typing, Group Exercise, Wellness Coaching, ACSM, Indoor Cycling, Strength Training, Lifestyle, Events Coordination, Social Media Marketing, Digital Marketing, Marketing, Product Knowledge, Microsoft Excel, Microsoft Word, PowerPoint, Consumer Services
Education
Oregon State University 2010 — 2012
BS, Exercise and Sport Science
Pacific University 2008 — 2010
Kinesiology and Exercise Science
Firefly Consulting July 2012 - Present
Leadership Solutions 2002 - Present
Birr Group 2011 - December 2014
PICG, LLC September 2008 - May 2014
The Guthrie Group (TGG) 2008 - August 2012
SBTI 2002 - 2008
USAA May 1999 - September 2002
Air Force Center for Quality and Management Innovation January 1996 - January 1999
Skills
Change Management, Process Improvement, Organizational Change, Performance Improvement, Business Transformation, Operational Excellence, Business Process..., Leadership Development, Operations Management, Strategic Planning, Supply Chain Management, Six Sigma, Lean Manufacturing, Lean Sigma, Management Consulting, Business Management, Organizational..., Management, Leadership, Cross-functional Team..., Business Process, Business Planning, Continuous Improvement, Business Strategy, Supply Chain, DMAIC, Strategy, Business Process Design, Process Engineering, Coaching, Kaizen, DFLSS, Acquisition Integration, Program Management, Mergers & Acquisitions, Consulting, Employee Training, Value Stream Mapping, Executive Coaching, Business Process Mapping, Organizational Design, Balanced Scorecard, Executive Management, Process Management, Quality Management, TQM, Strategic Consulting, Project Portfolio..., Business Process..., Start-ups
Education
Our Lady of the Lake University 2001 — 2005
PhD, Leadership Studies
Our Lady of the Lake University 1999 — 2001
MBA, Electronic Commerce
Park University 1993 — 1998
BS, Management Information Systems
Self-employed Freelance writer/editor March 2012 - Present
Bay Point Construction January 2007 - December 2011
USAA 2001 - 2007
USAA January 2001 - June 2001
Virginia Beach City Public Schools 1999 - 2001
Gulbranson Communications Group 1996 - 2001
Skills
Copywriting, Public Relations, Newsletters, Writing, Editing, Social Media, Blogging, Crisis Communications, Media Relations, Internal Communications, Executive Communications, Corporate Communications, Speech Writing, Community Relations, Issues Management, Communications Planning, Marketing Communications, Publicity
Education
Old Dominion University 1987 — 1989
B.S., Public relations, psychology
CCC Information Services September 2011 - Present
The Hartford June 2010 - April 2011
The Hartford July 2009 - June 2010
Hartford Insurance June 2007 - June 2008
USAA September 1991 - June 2007
Skills
Property, Claims Management, Property & Casualty..., Insurance, Claim, Commercial Insurance, General Insurance, Underwriting, Property Damage, Casualty, Commercial Lines, Life Insurance, Legal Liability, Subrogation, Casualty Insurance, Liability
Education
Argosy University Twin Cities 2006 — 2009
MBA, Marketing
Our Lady of the Lake University 1992 — 1997
BA, Management
John Marshall HS 1984 — 1987
Northwest Vista College November 2009 - Present
USAA January 1990 - March 2009
Skills
Cash Management, Management, Finance, Accounting, Budgets, Event Planning, Customer Service, Public Speaking, Fundraising
Education
Our Lady of the Lake University
Bachelor of Arts (BA), Management
LifePoint Health August 2013 - Present
HCA / Methodist Healthcare System April 2010 - August 2013
Innergy In Motion, LLC October 2010 - March 2013
Avant Strategic Partners, LP August 2009 - April 2010
Capital Group March 2008 - July 2009
USAA 1991 - 2008
Nissan 1990 - 1991
Skills
Coaching, Project Portfolio..., Certified Project..., Change Management, Performance Management, Life Coaching, Strategic Planning, Operational Planning, Offshore Project..., Adoption, Business Process..., Lean Operations, Agile Project Management, Healthcare Information..., Business Coaching, Project Management, Team Leadership, Process Improvement, Process Engineering, Management, Team Building, Leadership, Cross-functional Team..., Vendor Management, Program Management, Governance, Strategy, Leadership Development, Budgets, Consulting, Management Consulting, Business Intelligence, Training, Executive Management, Risk Management, Resource Management, IT Management, PMO, Integration, Business Analysis, PMP, Visio, Mergers, Information Technology
Education
Our Lady of the Lake University 1999 — 2001
MBA, eCommerce Management
Texas State University 1997 — 1999
BAAS, Management
Institute for Professional Excellence In Coaching 2009 — 2010
CPC, Life / Business Transition Coaching
Institute for Professional Excellence In Coaching 2010 — 2010
ELI-MP, Energy Leadership Index - Master Practioner
Mercy Ministries of Canada October 2009 - Present
Vancity September 2005 - March 2009
Bank of America December 2003 - August 2005
USAA 2002 - 2003
Education
Oral Roberts University 1997 — 2001
Bachelor of Science, Mass Media Communication (PR and Advertising)
USAA April 2014 - Present
University of North Texas January 2008 - December 2010
Frost National Bank June 2008 - August 2008
SAISD January 2004 - June 2008
Epilepsy Foundation of Central and South Texas August 2005 - May 2006
GAP retail outlet June 2005 - December 2005
Olympia January 1998 - January 2004
Education
Our Lady of the Lake University
B.B.A, Finance
Wayland Baptist University
A.A, Business Administration
University of North Texas
MBA, Finance
Arizona Department of Economic Security March 2012 - Present
APARN 2012 - Present
The Scribbled Hollow 2011 - Present
LitPool March 2010 - Present
Bank: Citation Technologies August 2011 - January 2012
Examiner.com November 2009 - December 2010
USAA July 2006 - August 2009
YMCA School-age Childcare February 2003 - May 2006
Kmart Corporation August 2001 - December 2001
Skills
Customer Service, Microsoft Office, Supervisory Skills, Telephone Skills, Writing, Problem Solving, Documentation, Typing, Promotions, Photography, ISO, General Office Duties, Outlook, Word, PowerPoint, Excel, Access, Inventory Management, Customer Relations, Data Entry, Customer Satisfaction, Software Documentation, Sales, Facebook, Office Management
Education
Ottawa University 2010 — 2011
Bachelor of Arts, English Major
Flagstaff High School 1994 — 1999
USAA November 2007 - Present
USAA July 2003 - November 2007
Skills
Underwriting, Insurance, Risk Management, Process Improvement, Property & Casualty..., Leadership, Management, Strategic Planning, Team Building, General Insurance, Call Centers
Education
Our Lady of the Lake University
Master, Organizational Leadership
The University of Texas at San Antonio
Bachelor, Communications
Farmers / Zurich April 2015 - Present
Mutual of Omaha August 2009 - March 2015
USAA April 2001 - July 2009
USAA 2006 - 2007
USAA Investment Management Company March 1999 - February 2001
USAA Investment Management Company March 1990 - March 1999
USAA Federal Savings Bank March 1988 - March 1990
National Bank of Fort Sam Houston March 1982 - March 1988
Skills
Change Management, Process Management, Teamwork, Data Management, PMP, Program Management, Business Process..., PMO, Project Management, Project Portfolio..., Vendor Management, Process Improvement, Business Analysis, Leadership, Outsourcing, Risk Management, Software Documentation, CRM, Management, Visio, Six Sigma, Enterprise Architecture, Resource Management, Analysis, Enterprise Software, Business Process, Agile Methodologies, Insurance, Banking, Governance, Strategy, SDLC, Strategic Planning, IT Management, Software Project..., Requirements Analysis, Human Resources, Team Building, IT Strategy, Business Strategy, Cross-functional Team..., Requirements Gathering, Call Centers, Process Engineering, Team Leadership, Executive Management, Information Technology, Integration, Business Intelligence, Agile Project Management
Education
Our Lady of the Lake University 1991 — 1999
BA, Management
USAA October 2010 - Present
FCE Benefit Administrators October 2009 - September 2010
Accenture September 2008 - August 2009
Accenture December 2006 - September 2008
Delta Health Systems January 2003 - June 2006
LifeRe Insurance Company July 1997 - January 2003
Benefit Planners June 1995 - June 1997
American Express Financial Advisors August 1993 - June 1995
Principal Financial Group August 1986 - June 1993
Skills
Coaching, Team Building, Six Sigma, Employee Benefits, Process Improvement, Organizational..., Outsourcing, Leadership, Management, Fraud, Insurance, Training, Analysis, Cost Accounting, Content Management, Business Analysis, Benefits Administration, Business Strategy, Strategic Planning
Education
Our Lady of the Lake University 1990 — 1991
business administration
Craven Community College 1976 — 1978
Nursing
Southern Illinois University, Carbondale 1972 — 1975
Biology / Art
Surrattsville 1966 — 1968
Bowlins Travel Center's Incorporated December 2012 - Present
Clear Channel February 2012 - December 2012
Kinetic Concepts June 2011 - January 2012
USAA May 2011 - June 2011
Allstate Insurance February 2010 - September 2010
ALS Association January 1999 - January 2009
Johnson County Government January 1998 - January 1999
Skills
Data Entry, Newsletters, Job Descriptions, Human Resources, Administrative..., Screening Resumes, Employee Benefits, Policy, Management, Interviews, Employee Relations, Budgets, New Hire Orientations, Benefits Administration, Onboarding
Education
Ottawa University 1995 — 1997
BA, Human Resources
Washburn University 1992 — 1994
Bachelor's, Human Resources
Berkshire Hathaway HomeServices Towne Realty July 2014 - Present
Wainwright Real Estate October 2011 - July 2014
Chesapeake Homes June 2005 - October 2011
USAA March 1991 - May 2004
Skills
First Time Home Buyers, Real Estate, Short Sales, Sellers, New Home Sales, Relocation, Residential Homes, Single Family Homes, REO, Investors, Condos, Investment Properties, Buyer Representation, Foreclosures, Listings
Education
Maury High School 1974 — 1977
Old Dominion University
Business Administration and Management, General
USAA February 2013 - Present
American Red Cross 2000 - 2009
US Army April 1999 - October 2006
Skills
Operations Management, Nonprofits, Supervisory Skills, Leadership Development, Leadership, Team Building, Customer Service, Microsoft Excel, Microsoft Office, Process Improvement, Policy, Property Claims
Education
Old Dominion University
Bachelor's degree, Human Services, General
USAA 2014 - Present
USAA 2014 - Present
Wells Fargo Bank January 2010 - October 2012
Wells Fargo January 2009 - October 2010
Showcase Honda September 2006 - October 2008
Washington Mutual Bank (Merged with Chase) September 2005 - July 2006
Skills
Sales, Management, Networking, Problem Solving, Negotiation, Consumer Lending, Team Building, Business Lending, Public Speaking, Marketing, Insurance, Leadership, Loans, Sales Management, Sales Process, Banking, Commercial Banking, Customer Service, Credit, Training, Relationship Management, Time Management, Leadership Development, Retail, Coaching
Education
Oral Roberts University 2001 — 2002
Bachelor of Business Administration (B.B.A.)
The University of New Mexico 2001 — 2002
Business
Honor Academy 1998 — 2001
Leadership
UTSA Small Business Development Center February 2007 - Present
USAA July 1995 - October 2006
Skills
Social Media, Small Business, Social Media Marketing, Event Planning, Social Networking, Event Management, Customer Service, Marketing Communications, Business Planning, Microsoft Office, Market Research, Non-profits, Budgets, Community Outreach, Public Relations, Media Relations, Organizational..., Nonprofits, Public Speaking, Training, Leadership Development, Fundraising, Staff Development
Education
Our Lady of the Lake University 1989 — 1993
BBA, Marketing Management
The University of Texas at San Antonio September 2012 - Present
USAA January 2007 - September 2012
Twang June 2009 - November 2009
USAA January 2007 - June 2009
BMW February 2005 - November 2006
Skills
Social Media, Marketing, Event Planning, Corporate Communications, Research, Strategy, Public Speaking, Marketing Strategy, Spanish, Leadership, Sales, Time Management, Social Networking, Marketing Communications, Public Relations, Project Planning, Budgets, Market Research, Social Media Marketing, Video Production, Integrated Marketing, Campaigns, Campaign Execution, Management, Travel, Writing, Strategic Planning, Community Outreach, Project Management, Team Leadership, Editing, Microsoft Office, Teaching
Education
The University of Texas at San Antonio 2012 — 2016
Doctor of Philosophy (Ph.D.), Culture, Literacy and Language, 4.0
Our Lady of the Lake University 2009 — 2011
Masters, English & Communications Arts, 4.0
The University of Texas at San Antonio 2004 — 2008
BA, Communications, Public Relations, Spanish
CareSource Management Group June 2013 - Present
Smart data systems llc May 2008 - Present
Cisco Systems May 2008 - June 2009
USAA January 2007 - April 2008
Zensar Technologies January 2005 - December 2006
DCIS (http://www.dcis.net) December 2003 - December 2004
Skills
C#, Web Development, ASP.NET MVC, ASP.NET Web API, Entity Framework, PetaPoco, HTML 5, CSS3, JSON, JavaScript, knockout, jQuery, Bootstrapping, Kendo, IIS, Silverlight, WPF, XAML, WCF, WCF RIA Services, RESTful WebServices, SOAP, Microsoft SQL Server, Windows Phone, Android Development, Sun Certified Java..., Java, JSP, JSF, Struts, Hibernate, WebSphere Application..., Oracle, MySQL, XML
Education
Osmania University 2001 — 2003
Masters, Information Systems
USAA March 2009 - Present
Wachovia October 2002 - December 2008
World Savings October 2002 - October 2006
Education Service Center, Region 20 June 2000 - August 2002
Luby's May 1998 - May 2000
Education
Our Lady of the Lake University 2010 — 2012
Master's degree, Organizational Leadership
Our Lady of the Lake University 1993 — 1996
BA, Psychology
Hewlett-Packard May 2011 - Present
USAA December 2006 - May 2011
ADP April 2004 - December 2006
LOG-NET, Inc. April 2001 - April 2004
Durex Inc. June 1999 - February 2001
Education
Oregon State University 1987 — 1989
Master of Science (MS), Chemical Engineering
Sichuan University 1981 — 1985
Bachelor of Science (BS), Chemical Engineering
Marriott International August 2011 - Present
Starwood Hotels & Resorts Worldwide, Inc. February 2009 - August 2011
SNI Financial 2008 - 2009
Interbay Funding 2003 - 2008
Frost & Sullivan September 2001 - January 2003
USAA August 1994 - August 2001
Skills
Sales, Account Management, CRM, Sales Management, National Account..., Relationship Management, Key Account Management, Business Development, Consultative Sales..., B2B, B2C, Solution Selling, Hospitality, New Business Development, Project Management, Selling, Strategic Planning, Start-up Environment, Marketing, Healthcare, Sponsorship Sales, Logical Thinker, Marketing Strategy, Community Outreach, Commercial Lending, Meeting Planning, Executive Sales..., Recruiting, Broker, Trade Shows, Life & Health Insurance..., Commerical Lending, Long Term Care Insurance, Leadership, Training, Fundraising, Health Insurance, Fortune 500, Hospitality Management, Cross-functional Team..., Direct Sales, E-commerce, Customer Service, Problem Solving, Fortune 100, Non-profit Fund..., Foundations, Resorts, Tourism
Education
Our Lady of the Lake University
MBA, eCommerce Management
Our Lady of the Lake University
BA, Management
Texas State University-San Marcos
BA, Geography: Remote Sensing & Photogrammetry
Rackspace March 2013 - Present
CPS Energy October 2009 - March 2013
Symantec February 2006 - April 2009
SecureLogix February 2003 - February 2006
Cisco Systems January 1999 - June 2002
USAA May 1990 - January 1999
US Air Force 1980 - 1990
Skills
PMP, Project Management, Cross-functional Team..., Process Improvement, Change Management, Management, PMO, Business Process, Leadership, Training, Team Building, Sales, Program Management, Customer Service, Enterprise Software, IT Service Management, Customer Satisfaction, Project Portfolio..., Coaching, Negotiation, SIx Sigma
Education
Villanova University 2013 — 2013
Six Sigma Green Belt
The George Washington University - School of Business 2005 — 2007
MS, Project Management
Our Lady of the Lake University 1996 — 1998
MBA, Management
Our Lady of the Lake University 1991 — 1996
BA, Management
Anthem August 2015 - Present
Massimo Zanetti Beverage USA May 2015 - July 2015
LifeNet Health November 2014 - May 2015
LifeNet February 2011 - November 2014
Old Dominion University September 2009 - December 2010
Capital Group May 2006 - July 2009
Lillian Vernon January 2005 - May 2006
USAA October 2001 - December 2004
Lillian Vernon September 1996 - October 2001
Navy Exchange Service Command 1995 - 1996
Skills
Organizational..., Employee Training, Project Management, Succession Planning, Recruiting, Employee Benefits, Human Resources, Applicant Tracking..., Change Management, Strategic Planning, Employee Relations, Onboarding, Talent Acquisition, Microsoft Office, Performance Management, Process Improvement, Talent Management, Employee Engagement, HR Policies, Management, Leadership, Personnel Management, Training, Budgets, Coaching, Marketing, Nonprofits, Customer Service, Benefits Administration, Team Building, HRIS, Deferred Compensation, Workforce Planning
Education
Old Dominion University 1992 — 1993
MS Ed, Marketing Education
Old Dominion University 1986 — 1990
USAA June 2013 - February 2014
San Antonio Museum of Art January 2013 - May 2013
Whole Foods Market April 2010 - March 2013
Skills
HTML, CSS, JavaScript, Website Design, SQL, Python, Customer Service, Time Management, Data Entry, Microsoft Office, Facebook, Cashiering, Retail, Social Networking, PowerPoint, Microsoft Excel, Public Speaking, Claim, Outlook, Microsoft Word, Retail Sales, Research
Education
Our Lady of the Lake University 2013 — 2015
Master of Science (MS), Computer and Information Systems Security/Information Assurance
The University of Texas at San Antonio 2007 — 2013
Bachelor of Arts (B.A.), History
USAA 2002 - Present
American Girl 1992 - 2002
Demco, Inc. 1994 - 1997
Whittle Communications 1987 - 1992
American Photographer 1986 - 1986
Skills
Social Media Community..., Vendor Management, Budget Management, Youth Content..., People Management, Educational Content..., Process Documentation, Social Media, Marketing Strategy, Marketing, Content Development, Community Management, Public Relations, Content Management, Leadership, Editing, Instructional Technology, Magazines, Management, Publishing, Multimedia, Editorial, Blogging, Publications
Education
The University of Texas at San Antonio 2008 — 2011
MA, Education / Instructional Technology
Otterbein University 1983 — 1987
BA, Communications / Journalism major, Business minor
Stanford Publishing Course: Strategic Planning for Publishing Executives
Texas Department of Public Safety June 2012 - Present
Ogle School August 2011 - March 2012
USAA February 2011 - July 2011
Best Buy July 2010 - February 2011
Best Buy, Inc June 2005 - July 2010
Best Buy, Inc June 2002 - June 2005
Akins High School October 2004 - May 2005
Skills
Sales, Customer Service, Retail, Inventory Management, Outlook, Time Management, Data Entry, Customer Satisfaction, Interviews, Inventory Control, Leadership, Loss Prevention, Marketing, Merchandising, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Recruiting, Retail Sales, Store Management, Team Building, Troubleshooting, Visual Merchandising
Education
Our Lady of the Lake University 2007 — 2010
Bachelor in Business Administration, International Business
Our Lady of the Lake University 2007 — 2010
BA, International Business
St. Edward's University 2004 — 2006
Forensic Science
USAA 2014 - Present
USAA February 2011 - February 2014
USAA December 2009 - January 2011
USAA May 2007 - November 2009
USAA October 2006 - April 2007
USAA September 2003 - September 2006
USAA September 2001 - August 2003
USAA October 1996 - August 2001
USAA January 1994 - September 1996
Skills
Human Resources, Management, Leadership, Strategic Planning, Sales, Project Management, Strategy, Process Improvement, Business Analysis, Business Transformation, Coaching, Analysis, Program Management, Workforce Planning, Team Building, Performance Management, Change Management, Leadership Development
Education
Old Dominion University
Bachelor of Business Administration (B.B.A.), Marketing
loanDepot LLC April 2015 - Present
loanDepot April 2014 - April 2015
USAA April 2007 - April 2014
Jostes Concrete December 2005 - April 2007
Washington Mutual December 2002 - December 2005
Skills
VA loans, Training, Sales, Loan Origination, Customer Service, Retail Banking, Credit Cards, Mortgage Underwriting, Loans, Microsoft Excel, Home Equity Loans, Credit, Mortgage Banking, Mortgage Lending, Underwriting, Consumer Lending, Leadership, Refinance, Banking, FHA, Residential Mortgages
Education
Ottawa University-Phoenix 2009 — 2012
Bachelor of Arts (B.A.), Management and Human Resources
Capers DMC February 2015 - Present
Capers DMC October 2014 - Present
Hilton Palacio Del Rio January 2014 - October 2014
Armando Montelongo Seminars January 2013 - January 2014
Mokara Hotel and Spa August 2011 - January 2013
San Antonio Convention & Visitors Bureau September 2011 - December 2011
Ostra February 2011 - July 2011
USAA March 2007 - May 2010
Six Flags Theme Parks May 2005 - December 2006
Skills
Public Relations, Bilingual-Spanish, Writing, Media Relations, Public Speaking, Social Media, Blogging, Event Planning, Microsoft Office, Computer Literate, Adobe Creative Suite, Media Production, Final Cut Pro, Public Relations Skills, Strategic Planning, Customer Service, Management, Event Management, Social Media Marketing
Education
Our Lady of the Lake University 2006 — 2011
B.A., Communication Arts - Public Relations
B/E Aerospace April 2015 - Present
B/E Aerospace July 2011 - March 2015
USAA September 2008 - March 2011
Dell July 2005 - August 2008
CUNA Mutual Group July 1999 - June 2005
Skills
Succession Planning, SuccessFactors, Talent Management, Talent Acquisition, Executive Development, Leadership Development, Performance Management, Change Management, Organizational Design
Education
Old Dominion University 1997 — 2003
Ph.D., Industrial/Organizational Psychology
Old Dominion University 1995 — 1997
M.S., Industrial/Organizational Psychology
Trinity University 1992 — 1995
B.S., Psychology
USAA May 2013 - Present
Victoria's Secret June 2011 - May 2013
Skills
Insurance, Property, Property, Casualty Insurance, Commercial Insurance, Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Research, Event Planning, Management, Public Speaking, Social Media, Teamwork, Time Management, Leadership, Sales
Education
Our Lady of the Lake University 2015 — 2017
Master of Business Administration (MBA)
St. Mary's University 2010 — 2014
Bachelor of Business Administration (B.B.A.), Marketing
USAA May 2015 - Present
USAA September 2014 - Present
USAA September 2013 - September 2014
GEICO October 2012 - September 2013
GEICO April 2012 - October 2012
GEICO February 2008 - April 2012
Skills
Insurance, Claim, Liability, Claims Handling, Litigation, Claims Management, Casualty Claims, Property & Casualty..., Legal Liability, Casualty Insurance, General Insurance, Liability Analysis, Claims Resolution, Litigation Management, Property Damage, Subrogation, Management, Coaching, Customer Service, Customer Satisfaction, Customer Relations
Education
Old Dominion University - College of Business and Public Administration 1993 — 1995
Bachelor of Business Administration (BBA)
Old Dominion University 1992 — 1995
Bachelor's degree Financial Management, Finance and Financial Management Services
Freelance Web Designer (Self-employed) December 2009 - Present
Rackspace Open Cloud Academy July 2015 - September 2015
Goldbelt Raven September 2012 - March 2013
IBM Global Services December 2005 - December 2009
Kaman's Art Shoppes, Inc May 1992 - October 2006
SBC Communications Inc. December 2001 - November 2005
USAA December 1998 - March 2000
Redland Stone Products 1995 - 1998
SWBC November 1993 - December 1995
Skills
Technical Support, Dreamweaver, Windows 7, Web Development, Troubleshooting, Windows, System Administration, Windows Server, User Interface Design, HTML, OS X, Microsoft Office, DHCP, CSS, Computer Hardware, Norton Ghost, Team Leadership, Web Design, Computer Security, Ethernet/IP, Software Development, WordPress, Wireless Networking, Project Planning, CompTIA Network+..., Caricatures, Blogger, Mobile Devices, Event Management, Computer Hardware..., Art, Desktop Support, Unix, Borland Delphi, Creative Problem Solving, Economics, OneNote, Evernote, GIMP, Project Management
Education
Oregon State University
B.S., Mathematical Sciences
USAA March 2015 - Present
General Assembly December 2014 - Present
DIRECTV June 2011 - October 2014
DIRECTV June 2009 - June 2011
Sa-voir March 2003 - June 2009
Austin Lehman Adventures October 2007 - February 2009
JetBlue Airways October 2006 - October 2007
Spurs Sports & Entertainment 2003 - 2003
Skills
Digital Strategy, Product Development, Content Strategy, Product Management, Web Analytics, Strategy, Marketing, User Experience, Management, Digital Media, Leadership, E-commerce, Interactive Marketing, Marketing Strategy, Advertising, Social Media, SEO, Content Development, Content Management, Online Advertising, Analytics, Strategic Partnerships, Online Marketing, Integrated Marketing, Budgets, Marketing Communications, Usability Testing, Public Relations, Digital Marketing, Web Design, Social Networking, Project Management, Interaction Design, Information Architecture, Graphic Design, Mobile Marketing, User Experience Design, Contract Negotiation, Relationship Management, Brand Management, Copywriting, Email Marketing, Omniture, Mobile Devices, Mobile Applications, Cross-functional Team..., Web Development
Education
University of the Incarnate Word
BBA
Our Lady of the Lake University
ValueLabs April 2015 - Present
USAA June 2012 - May 2013
Amgen September 2011 - June 2012
University of North Texas January 2009 - May 2011
SANGHI INDUSTRIES LTD May 2006 - June 2008
Skills
Business Analysis, SDLC, Requirements Gathering, Banking, Business Requirements, Risk Management, Requirements Analysis, Insurance, Process Improvement, Visio, Business Process..., Financial Analysis, Financial Services, Vendor Management, Analysis, Mutual Funds, System Testing, Data Modeling, Database Design, ITIL Certified, ITIL Service Strategy, ITIL v3 Foundations..., ITIL Implementation, BMC Remedy, VMware Server, VMware Infrastructure, IT Service Management, Software Documentation, Business Process, Change Management, SharePoint, ITIL, IT Management, IT Strategy, Project Portfolio..., Business Intelligence, PMO, Systems Analysis
Education
University of North Texas 2009 — 2011
Master's degree, Merchandising, Marketing
Osmania University 2002 — 2006
Bachelor of Technology (B.Tech.), Textile Sciences and Engineering
Bottomline Technologies January 2014 - Present
Bryce Swihart May 2007 - Present
Dell July 2012 - January 2014
Qliq May 2012 - July 2012
USAA March 2011 - March 2012
Texas A&M University 2008 - 2010
Loyola Marymount University February 2008 - May 2008
Temple Emanuel August 2007 - November 2007
W.P. Malone June 2006 - May 2007
Ouachita Baptist University August 2002 - December 2005
Skills
Web Design, Photography, Graphic Design, Information Architecture, User Interface Design, Vector Illustration, Mobile Application..., Brochures, Mobile Applications, Creative Direction, Interaction Design, Adobe Creative Suite, User Experience
Education
Ouachita Baptist University 2002 — 2006
B.A, Graphic Design
Seoul Foreign High School 2001 — 2002
High School Diploma
Giles-Parscale, Inc March 2015 - Present
Dinah-Might Adventures, LP September 2014 - March 2015
Codeup June 2014 - August 2014
Apple Retail October 2012 - July 2014
Restore Education August 2010 - January 2013
Apple Retail February 2008 - July 2010
USAA October 2006 - November 2007
Oral Roberts University October 2004 - December 2005
L & M Bookstore 2003 - 2004
Skills
Mac, OS X, iWork, iOS, CSS, iLife, Public Speaking, Mac OS, PHP, MySQL, Keynote, iPod, iPhone Support, iPad, Customer Service, JavaScript, iTunes, WordPress, Microsoft Office, Social Media, Social Networking, Aperture, Apple Certified..., FileMaker, iPhoto, Apple Certified, iPhone, Computer Hardware, Troubleshooting, Mac OS X, Computer Repair, Apple Aperture, Apple Remote Desktop, Technical Support, Apache, Website Development, HTML, Mobile Technology, Video Editing, Research, Final Cut Pro, Technical Writing, Stage Management, Nonprofits, Educational Technology, Customer Support, Corporate Events, Live Events, Event Technology
Education
The University of Texas at San Antonio 2002 — 2010
History
Codeup 2014 — 2014
Web Application Programming & Development
Oral Roberts University 2004 — 2005
History/Theology
Optima Health December 2009 - Present
USAA November 2001 - December 2009
Education
Old Dominion University 1995 — 1998
BS, Environmental Health
USAA February 2013 - Present
USAA November 2008 - February 2013
USAA December 2006 - November 2008
USAA August 2004 - December 2006
American Red Cross, San Antonio Area Chapter April 2001 - December 2004
Skills
Innovation, Research, Underwriting, Process Improvement, Property & Casualty..., Project Management, Six Sigma, Business Process, Business Analysis, Financial Risk, SDLC, Business Process..., Collaboration, Technology Enthusiast, Disruptive Technologies, Connected Vehicles, Automated Vehicles, Risk Management, Requirements Gathering, Analysis and Design, Green Belt, Process Engineering, Leadership
Education
Our Lady of the Lake University 2011 — 2013
MS
The University of Texas at San Antonio 2000 — 2004
BBA
North Chamber 2010 - Present
Bianca Gauna Agency-Nationwide Insurance July 2012 - February 2015
Nationwide Insurance January 2011 - July 2012
Scott Insurance Services (Nationwide) June 2008 - March 2011
USAA 2003 - 2008
Skills
Property & Casualty..., Umbrella Insurance, Commercial Insurance, Casualty, General Insurance, Insurance, Life Insurance, Legal Liability, Health Insurance, Underwriting, Liability, Term Life Insurance, Commercial Lines, Homeowners, Professional Liability, Casualty Insurance, Sales
Education
Our Lady of the Lake University
Texas A&M University-San Antonio October 2014 - Present
Ellucian September 2012 - October 2014
CHRISTUS Health May 2009 - September 2012
AAA NCNU 2006 - June 2009
USAA June 2004 - May 2006
USAA September 2001 - June 2005
USAA November 1989 - September 2001
Skills
: Meditech, Healthcare IT, Wireless Networking, Healthcare Information..., Disaster Recovery, Vendor Management, ITIL, IT Strategy, IT Management, System Administration, Integration, Data Center, Process Improvement, Troubleshooting, Program Management, Active Directory, VMware, SharePoint, IT Service Management, Security, Project Management, IT Operations, Servers, Leadership, Management, Software Installation, Virtualization, SAN, WAN, Cloud Computing, Networking, Cisco Technologies, Information Technology, Software Documentation, Routers, Enterprise Architecture, Enterprise Software, Infrastructure, Windows Server, Call Centers, Software Development, System Deployment, PMP, Firewalls, Citrix, Operating Systems, Network Security, Microsoft Exchange, VMware ESX, Information Security
Education
Oral Roberts University 1985 — 1988
Bachelor of Science (BS), Computer Science
Edward Jones July 2012 - Present
USAA February 2008 - April 2011
Allstate October 2001 - May 2007
Poine Hilton Squaw Peak Resort March 1999 - September 2001
Skills
Series 63, Wealth Management, Retirement Planning, Mutual Funds, Series 6, Employee Benefits, Retirement, Insurance, Onboarding, Life Insurance, Investments, Interviews, Human Resources, Fixed Annuities, Finance
Education
Ottawa University 1995 — 1996
Bachelor's degree, Business Administration and Management, General
University of Arizona 1990 — 1995
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
USAA August 2013 - Present
USAA April 2007 - August 2013
USAA March 2006 - April 2007
USAA March 2004 - March 2006
Skills
Certified Fraud Examiner, Banking, Fraud, AML, Fraud Detection, Investigation, Internal Investigations, Interviewing Skills, Interrogation Techniques, Online Fraud, Credit Card Fraud, Risk Management, Operational Risk..., Operational Risk, Risk Analysis, Risk Assessment, Credit, Insurance, Underwriting, Loans, Mortgage Lending, Residential Mortgages, Data Analysis, Anti Money Laundering
Education
Our Lady of the Lake University 2009 — 2011
Master of Business Administration (M.B.A.), Accounting and Finance, Summa Cum Laude
The University of Texas at San Antonio 1997 — 2002
Bachelor of Arts (B.A.), Criminal Justice/Law Enforcement Administration, Magna Cum Laude
USAA June 2015 - Present
USAA November 2014 - June 2015
USAA May 2012 - November 2014
USAA July 2008 - May 2012
Virginia Beach Police, Animal Control March 2007 - July 2008
Companion Veterinary Hospital August 2002 - November 2005
Skills
Customer Service, Management, Public Speaking, PowerPoint, Microsoft Office, Microsoft Word, Public Relations, Teaching, Data Entry, Critical Thinking, Sales
Education
Old Dominion University 1999 — 2002
B.S., Communications
USAA March 2011 - Present
Voiceovers by Nicole January 2007 - Present
Skills
Information Architecture, Usability, Interaction Design, HTML, CSS, JavaScript, Business Communications, Social Skills, User Experience, E-commerce, Usability Testing, SharePoint, Web Analytics, Content Management, Content Strategy, SEO, User Interface Design, Web Content Management, User-centered Design, Dreamweaver, Business Intelligence, Management, Accessibility, Strategy, HTML 5, Usability Engineering, Heuristic Evaluation, Wireframes, Marketing, Photoshop, Web Standards, Graphic Design, Wordpress, Web Design, Project Management, Online Marketing, Digital Strategy, Analysis, Digital Marketing, User Experience Design, CMS, Web Project Management, User Interface, XHTML, Web Development, Agile Methodologies, Card Sorting, Wire Framing, Web Applications, jQuery
Education
Our Lady of the Lake University 2001 — 2002
MBA, E-Commerce
University of Denver 1988 — 1993
BA, Vocal Music and Business Admin
University of Denver 1988 — 1993
BA, Music/Business Administration
USAA August 2007 - Present
USAA June 2000 - August 2007
USAA 1985 - 2000
USAA March 1981 - 1984
Skills
Alliance Management, Alliance Development, Alliance Building, Operations Management, Profit & Loss Management, Strategic Planning, Operational Excellence, Customer Experience, Business Operations..., Call Center, Customer Service, Team Leadership, Cross-functional Team..., Product Management, New Business Development, Budgets, Business Strategy, CRM, Call Centers, Change Management, Contract Negotiation, Integration, Leadership, Management, P, Product Development, Program Management, Project Management, Strategic Alliances, Strategy, Team Building, Team Management, Process Improvement, Vendor Management, Business Process..., Risk Management, Business Analysis, Executive Management
Education
Our Lady of the Lake University
BA Management
Capital One 2012 - Present
USAA 2010 - 2012
USAA 2007 - 2010
USAA 2005 - 2007
USAA 2004 - 2005
USAA 2003 - 2004
Best Buy 2000 - 2003
Skills
Customer Service, Retail Banking, Cross-functional Team..., Insurance, Business Turnarounds, New Business Development, Community Relations, Data Modeling, Strategic Planning, Building Strong Teams, Escalation Management, Coaching and Development, Sales Management, Sales Forecasting, SharePoint Design, Credit Cards, Deposits, Management, Leadership, Strategy, Banking, Finance, Financial Services, Forecasting, Performance Management, Process Improvement, Coaching, Turn Around Management, Customer Satisfaction, Business Development, Cross Selling, Start-ups, Strategic Partnerships, Credit, Call Centers, Retail, High Performance Teams, Underwriting, Marketing, Budgets, Customer Retention, Time Management, Relationship Management, Risk Management, Sales Process, Analysis
Education
Our Lady of the Lake University 2005 — 2007
MBA, Management
The University of Texas at San Antonio 2002 — 2004
B.B.A, Finance
USAA September 2013 - Present
USAA September 1987 - Present
The University of Incarnate Word October 2001 - July 2012
Grocery Chain March 1981 - February 1984
Skills
Benefits Administration, Change Management, Human Resources, Personnel Management, Program Management, Leadership, Employee Benefits, Management, Talent Management, Employee Engagement, Healthcare, Insurance, Outsourcing, Project Management
Education
Our Lady of the Lake University 1997 — 2001
MBA, Management
Texas State University 1976 — 1980
NA, Business
East Central High School 1972 — 1976
High School, NA
Baker Engineering and Risk Consultants April 2014 - Present
Our Lady of the Lake University January 2003 - Present
AMER Technology October 2012 - March 2014
D3finity Consulting May 2010 - March 2014
EDVANCE RESEARCH, INC September 2008 - April 2010
THE MERGIS GROUP (DIVISION OF SPHERION CORP July 2007 - September 2008
Texas Diversity Council May 2006 - July 2007
USAA January 1999 - January 2006
Citigroup January 1993 - January 1999
Skills
Talent Acquisition, Recruiting, Employee Relations, Organizational..., Human Resources, Team Building, Talent Management, Strategic Planning, Technical Recruiting, Change Management, Performance Management, Applicant Tracking..., Leadership Development, Program Management, Vendor Management, Staff Development, Data Analysis, Management, PMP, Cross-functional Team..., Information Technology, Employee Benefits, Business Development, Leadership, Personnel Management, Consulting, Coaching, HRIS, Software Documentation, MS Project, Onboarding, Project Management, PeopleSoft, Strategy, Time Management, Training, Interviews, Temporary Placement, Employee Training, SharePoint, Process Improvement, College Recruiting, Employee Engagement, Team Leadership, Quality Assurance, Analysis, Business Process..., Resume Writing, University Teaching, Career Transition...
Education
Our Lady of the Lake University 2000 — 2002
MBA, Electronic Commerce Management
University of Missouri-Saint Louis 1990 — 1993
BA, Business Management
The Capital Group Companies August 2010 - Present
Tesoro Companies Inc. October 2008 - July 2010
USAA September 2004 - September 2008
USAA December 1991 - September 2004
Skills
Business Analysis, Process Improvement, Project Management, Business Process, Analysis, Testing, Strategic Planning, Team Building, SDLC, Visio, Budgets, Vendor Management, Requirements Analysis, SharePoint, Process Engineering, Agile Methodologies, Business Intelligence, Business Process..., Business Requirements, Program Management, Requirements Gathering, Leadership
Education
Our Lady of the Lake University 2002 — 2003
Post Graduate Certification, E-Commerce Management
University of the Incarnate Word 1996 — 2000
MBA, Information Systems Mgt.
Wayland Baptist University 1988 — 1991
BS, Occupational Education & Technology
Texas A&M University 1983 — 1985
Certification, Electronics Technology
City of Virginia Beach January 2015 - Present
City of Chesapeake September 2012 - January 2015
USAA October 2000 - September 2012
Outback Steakhouse November 1993 - September 2000
Skills
Property & Casualty..., Microsoft Excel, Claims Management, Leadership Development, Communication, Risk Management, Insurance, Claim, Litigation Management, Subrogation, Casualty, Team Building, Legal Liability, Liability, Claim Investigation, Property Damage, Underwriting, General Insurance, Commercial Insurance, Customer Service, Management, Casualty Insurance
Education
Strayer University (VA) 2011 — 2013
Master of Science (M.S.), Business Administration and Management, General, 4.0
Strayer University (VA) 1998 — 2006
Bachelors in Business Administration, Management - Magna Cum Laude
Old Dominion University 1989 — 1991
Criminal Justice
Presidential Inaugural Committee December 2012 - January 2013
The White House September 2012 - November 2012
Charlotte in 2012 - Democratic National Convention June 2012 - September 2012
White House Initiative on Educational Excellence for Hispanics February 2012 - May 2012
OlaVera Marketing June 2010 - December 2011
Ticketmaster Entertainment May 2007 - June 2010
USAA December 2006 - March 2007
Neighborhood Resource Center December 2002 - February 2004
Skills
Digital Marketing, Press Releases, Marketing Communications, Event Management, Public Relations, Marketing, Non-profit Boards, Non-profit..., Community Outreach, Blogging, Nonprofits, Newsletters, Social Media, Fundraising, Leadership, Editing
Education
Our Lady of the Lake University 2010 — 2013
MBA, Management
The University of Texas at San Antonio
BBA, Management- International Business
USAA May 2013 - Present
USAA May 2008 - May 2013
Hillspring Financial October 1991 - May 2008
Education
Cannon 2010 — 2012
Trust School, Trust and estate Planning
Ottawa University
Bachelor of Arts (B.A.), Psychology
USAA March 2004 - Present
USAA April 2002 - March 2005
USAA August 2000 - April 2002
USAA Life Insurance Company 1994 - 1999
Education
Our Lady of the Lake University 1995 — 1999
Freelance October 2012 - Present
NBC Sports December 2013 - October 2014
Wilshire Media Group June 2012 - October 2012
Agfa Graphics Srl September 2010 - March 2012
Warner Bros. Entertainment Group of Companies November 2007 - September 2010
New Wave Entertainment May 2007 - September 2007
USAA January 2007 - April 2007
Technicolor Creative Services April 2003 - November 2006
Flex Creative December 2001 - April 2003
Epitaph Records June 2000 - December 2000
Skills
Art Direction, Creative Direction, Web Design, User Experience, Interaction Design, User Interface, User Interface Design, Graphic Design, Digital Illustration, Illustration, Motion Graphics, Digital Media, Graphics, Photoshop, InDesign, Illustrator, Logo Design, Wire Framing, Rapid Prototyping, Animation, Computer Animation, Advertising, Art, Storyboarding, Adobe Creative Suite, After Effects, Dreamweaver, Layout, HTML, Video Editing, Typography, Flash Animation, Traditional Animation, Packaging, Final Cut Pro, QuarkXPress, Flash, Concept Design, Television, Concept Development, Film, Image Manipulation, Premiere, Video, Video Production, Microsoft Office, Microsoft Word, Character Animation
Education
Otis College of Art and Design 1995 — 1999
Communication Design, Illustration & Design
Otis College of Art and Design 1995 — 1999
Bachelor's Degree, Illustration & Design
WellPoint December 2011 - Present
Independence Blue Cross 2010 - November 2011
Blue Cross Blue Shield of Minnesota March 2007 - December 2010
USAA January 2006 - February 2007
SSA Global June 2003 - February 2006
Skills
SOA, J2EE, ERP, ESB, Web Services, Websphere, ETL, Java Enterprise Edition, DB2, Data Warehousing, Software Development, WebSphere MQ, Middleware, Business Process Design, WebSphere Message Broker, Integration, Enterprise Software, Struts, WebSphere Process Server, Java, EDI, Business Process..., DataPower, SDLC, Data Integration, EAI, WebSphere Application..., WebSphere ESB, Solution Architecture, JMS, Enterprise Architecture, Integration Architecture, Application Architecture, SOAP, UML, WebSphere
Education
Osmania University 2001 — 2003
Masters in Information Systems, Information Technology
Osmania University 1998 — 2001
Bachelor Of Computer Applications, Information technology
Home Team of America 2011 - Present
Self-Employed January 2003 - Present
Campestres Living Homes at Rockin J August 2014 - January 2015
Century 21 Smith and Associates January 2008 - January 2010
Paramount Mortgage May 2007 - December 2009
Ahrens 2006 - 2007
USAA August 1987 - April 2000
Skills
Management, Sales, Single Family Homes, Investors, Foreclosures, Team Building, Contract Negotiation, New Home Sales, Sales Management, Real Estate, First Time Home Buyers, Mortgage Lending, Residential Homes, Marketing, Relocation, Negotiation, Investment Properties, Selling, Sellers, Loans, Short Sales, Real Estate Transactions, Lead Generation, Referrals, Buyers, Buyer Representation, Listings
Education
Our Lady of the Lake University 2010 — 2011
BA, English
Oral Roberts University
English
The University of Texas at San Antonio
English
IADT San Antonio June 2007 - Present
International Academy of Design and Technology 2007 - 2009
USAA 2003 - 2006
Skills
InDesign, Graphic Design, Multimedia, Illustrator, Social Networking, Adobe Creative Suite, Layout, Logo Design, Art Direction, Typography, Graphics, Interaction Design, Microsoft Office, Brochures, Illustration, Web Design, Creative Direction, Corporate Identity
Education
Parsons School of Design 1985 — 1987
Otis College of Art and Design 1985 — 1986
Graphic Art
University of California, Santa Barbara 1983 — 1985
Studio art
USAA October 2006 - Present
Skills
Business Analysis, Business Process..., Call Centers, Change Management, Insurance, Leadership, Process Improvement, Risk Management, Team Building, Underwriting, Customer Service, Strategic Planning, Banking
Education
Our Lady of the Lake University 2007 — 2008
Masters, Business Administration
Our Lady of the Lake University 2005 — 2007
Masters, Organizational Leadership
Texas A&M University - Mays Business School 1998 — 2002
Bachelors, Finance
USAA July 1994 - Present
Education
Our Lady of the Lake University 1995 — 2003
Bachelor of Business Administration (BBA)
Ball State University July 2008 - December 2008
USAA December 2005 - May 2008
Precision Response Corporation March 2000 - December 2005
Precision Response Corporation January 1998 - February 2000
Maxim Group March 1997 - January 1998
Education
University of Connecticut 1994 — 1996
M S, Environmental Engineering
Osmania University 1990 — 1994
BS, Civil Enginnering
USAA May 2015 - Present
Launch IT Corp. January 2014 - Present
Tata Consultancy Services December 2005 - December 2013
Syntel December 2003 - December 2005
Skills
SQL, PeopleSoft, PL/SQL, JavaScript, HTML, DHTML, Unix Shell Scripting, Red Hat Linux, Server Administration, Oracle
Education
Osmania University 1999 — 2002
Master of Computer Applications (M.C.A.), Computer Engineering, A
PSCU March 2013 - Present
PSCU September 2007 - Present
Price Waterhouse Coopers January 2007 - September 2007
J.P. Morgan March 2006 - December 2006
Tata Consultancy Services 2001 - 2006
CMC Ltd 1999 - 2006
USAA May 2004 - May 2005
Belgacom 2002 - 2003
Skills
SOA, Web Services, Solution Architecture, J2EE Application..., EJB, Weblogic, Android Development, Agile Methodologies, RESTful WebServices, JavaScript, UML, SQL, JBoss Application Server, Enterprise Architecture, Team Leadership, Offshore Software..., Unix, NoSQL, jQuery Mobile, Java Enterprise Edition, Oracle, SDLC, Requirements Analysis, Software Project..., SOAP, Websphere, Spring, SharePoint, WebLogic, Spring Framework
Education
Osmania University 1996 — 1999
Masters in Computer Applications, Computers
hibu October 2009 - Present
Robert Half International October 2008 - April 2009
USAA December 1998 - October 2008
Skills
Cold Calling, Lead Generation, B2B, SEM, Account Management, Solution Selling, Advertising, Sales Presentations, Direct Mail, Digital Marketing, Online Marketing, Online Advertising, SEO, New Business Development, Sales Management, Google Adwords, Local Search, Display Advertising, Marketing, Advertising Sales, Direct Marketing, PPC, Marketing Strategy, B2B Marketing, Email Marketing, Mobile Marketing, Customer Acquisition, Salesforce.com, Customer Retention, Media Planning, Mobile Advertising, Sales Process, Search Advertising, Direct Sales, Social Media Marketing, Market Planning, Selling, Digital Media, Sales
Education
Our Lady of the Lake University
BBA, Marketing
Tesoro November 2013 - Present
City of San Antonio June 2013 - November 2013
City of San Antonio December 2010 - June 2013
USAA March 2006 - December 2010
USAA October 2003 - March 2006
USAA January 2001 - October 2003
Education
Our Lady of the Lake University
BBA
The General® 2013 - Present
PNC 2012 - 2013
Progressive Insurance 2004 - 2011
Butler County Auditor's Office 2002 - 2004
USAA 1991 - 2002
Skills
National Program..., Risk Mitigation & Loss..., Strategic Operations..., Performance Management, Regulatory & Legal..., Training & Mentorship, Quality Control, Investigations, Claims, Fraud, Fraud Investigations, Investigation, Insurance Claims, Insurance, Risk Management, Interviewing, Auditing, Compliance, Risk Assessment, Risk, Problem Solving, Property & Casualty..., Internal Audit, Process Improvement, Public Speaking, Budgeting, Administration, Analysis, Enterprise Risk..., Fraud Prevention, Claims Management, Claim, Private Investigations, Background Checks, Special Investigations
Education
Our Lady of the Lake University
Master of Business Administration, Concentration in Leadership & Management
Youngstown State University
Bachelor of Science in Business Administration, Major in Accounting
Cathedral Latin H.S.
USAA February 2012 - Present
The University of Texas at San Antonio August 2012 - May 2013
The University of Texas at San Antonio August 2010 - May 2012
LifeNet February 2008 - August 2009
Perot Systems January 2006 - June 2006
Skills
Analysis, Management, Customer Service, Access, Training, Leadership, Microsoft Excel, Microsoft Office, Software Documentation, Team Building, SAS, Statistical Modeling, Credit Risk, Credit Analysis, Statistical Data..., Accounting, Statistics, Banking, Staff Development, Microsoft Word
Education
The University of Texas at San Antonio 2010 — 2012
Master's degree, Applied Statistics
Old Dominion University 2006 — 2009
International Business, Business
USAA May 2011 - Present
AMC/Citadel Village February 2010 - May 2011
Time Warner Cable December 2008 - February 2010
Skills
VoIP, Wireless, Direct Sales, Broadband, IP, Salesforce.com, Sales Management, Management, Product Management, Team Leadership, Solution Selling
Education
Regis University 2013 — 2015
Orange Coast College 1978 — 1981
AA, Fashion Merchandising
A Matter of Time October 2012 - Present
USAA February 2009 - March 2013
Pacific Designs January 2007 - June 2008
Skills
Property & Casualty..., Life and Health..., Training & Development, Customer Service, Employee Benefits, Insurance, Underwriting, Fixed Annuities, CPCU, Budgets, Life Insurance, Property Claims, Claim, Process Improvement, Customer Retention, CRM, Customer Satisfaction, Marketing, Small Business, Training, Investments, Coaching, Health Insurance, Sales, Employee Training, Leadership, Team Building
Education
Ottawa University 2009 — 2011
Bachelor of Arts, Management
U of A 1990 — 1991
j2 Global Communications March 2012 - Present
USAA April 2010 - March 2012
Horizon Technologies Inc January 2010 - April 2010
Dell May 2007 - May 2008
Dell May 2003 - May 2007
Skills
Salesforce.com..., Salesforce.com..., Salesforce.com..., Salesforce.com..., JavaScript, jQuery, Java
Education
Silicon Valley University 2008 — 2009
MBA
Osmania University 2000 — 2003
Bachelors, Computer Science
St Patricks High School,Secunderbad
Touch of Class January 2013 - Present
Gold and Silver Buyers July 2012 - Present
Our Lady of the Lake University January 2007 - September 2011
USAA January 2000 - April 2006
Enterprise Rent A Car January 1990 - January 2000
Skills
Public Speaking, Higher Education, Non-profits, Resume Writing, Career Counseling, Event Planning, Community Outreach, Leadership Development, Customer Service, Fundraising, Coaching, Teaching, Organizational..., Strategic Planning, Recruiting, Employee Relations, Workshop Facilitation, Outlook, Student Affairs, Student Recruiting, Admissions, Marketing, Negotiation, Change Management, Career Development, Operations Management, Process Improvement, Account Management, Organizational..., Team Building, Nonprofits, Training, Leadership, Project Planning, Staff Development, Sales, Conflict Resolution, Social Networking, Start-ups, Strategy, Adult Education, Employee Training, Human Resources, Interviews, College Recruiting, Policy, Program Development, Time Management, Administration, Instructional Design
Education
Our Lady of the Lake University 2008 — 2010
MSOL, Leadership Studies
University of the Incarnate Word 2005 — 2007
MBA, Business Administration
The University of Texas at San Antonio 1985 — 1989
BBA, Business Administration
USAA May 2011 - Present
Education
Oregon State University
University of Houston
BFA, Environmental Design
Hitachi Data Systems September 2015 - Present
T-systems North America September 2007 - September 2015
Freddie Mac 2006 - 2007
USAA August 2004 - July 2006
Skills
Storage Area Networks, Solaris, Storage, Disaster Recovery, Servers, AIX, HP-UX, NetApp, Unix, System Administration, Operating Systems, Integration, Performance Tuning, Shell Scripting, DNS, ITIL, iSCSI, NFS, Sun, Virtualization, Cluster, VMware, IBM AIX, SAN
Education
Osmania University
Bachelor of Science (BS)
CA Technologies September 2013 - Present
Shire Pharmaceuticals July 2013 - September 2013
Dr Pepper Snapple Group May 2013 - July 2013
Pacific Drilling March 2013 - May 2013
Access Midstream March 2013 - May 2013
Zurich North America November 2012 - February 2013
USAA March 2007 - December 2012
AIG July 2006 - March 2007
Tata AIG March 2004 - June 2006
Skills
SharePoint, SharePoint Designer, Microsoft Office..., Databases, BA Insight Connector..., InfoPath, JavaScript, SDLC, Visio, XML, Visual Studio, Powershell, ASP.NET, XSLT, C#, SharePoint 2010, SharePoint Server, CSS, MOSS 2007, SharePoint Portal..., C#.NET, PL/SQL, MS SQL Server 2008/05, ULS Viewer, Team Foundation Server, SharePoint 2013, SharePoint..., PoweShell, Agile Project Management, .NET Framework,3.x/4.0, XSL and XSLT, Unix Shell Scripting, Oracle 9i/10g, Version One, BMC Software - Best One, LogParser, Automation Anyware, Crystal Reports, StarTeam, Visual Source Safe, Lotus Notes, Windows..., Microsoft Visual Studio..., CA SiteMinder [SSO], CA LISA, SharePoint Enterprise..., SharePoint Fast Search, SharePoint Hybrid Search
Education
Osmania University 2001 — 2004
MCA, Computer Applications
USAA October 2011 - April 2012
Northwestern State University August 2008 - May 2010
University of Louisiana at Lafayette August 2003 - July 2008
InVictus Technology June 2001 - December 2001
NTSC, Inc. June 2000 - May 2001
AAA Michigan March 1998 - May 2000
Marsh January 1997 - January 1998
The Republic Group March 1986 - July 1996
Skills
Visio, Dreamweaver, MS Project, MS Word, MS Excel, MS PowerPoint, MS Access, Silverstripe, Cognos
Education
Our Lady of the Lake University
Master of Business Administration (M.B.A.), Business Administration and Management, General
Texas A&M University
Bachelor's Degree, Marketing
South San Antonio ISD September 2015 - Present
South San Antonio ISD May 2012 - Present
South San Antonio ISD July 2009 - September 2012
Our Lady of the Lake University August 2009 - December 2011
South San Antonio ISD July 2007 - July 2009
Memorial High School 2005 - 2007
USAA 1999 - 2002
Skills
Staff Development, Instructional Technology, Instructional Design, Curriculum Design, Educational Technology, Professional Development, Video Production, Information Management, Digital Media, K-12, Curriculum Development, Technology Integration, Training, Technology Education, Classroom, Learning Management..., Adult Education, Distance Learning, E-Learning, Educational Leadership, Higher Education, Leadership, Teacher Training, Teaching
Education
Texas A&M University-San Antonio 2011 — 2012
Principal Certification
Our Lady of the Lake University 2005 — 2008
M.Ed., Curriculum and Instruction
Our Lady of the Lake University 1999 — 2005
Bachelor of Science, E-Commerce Information Systems
USAA February 2015 - Present
UnitedHealth Group October 2012 - January 2015
Kelly Services August 2009 - May 2013
Kilby Laboratory School March 2009 - May 2009
Wilson Elementary School January 2009 - March 2009
Education
Oregon State University 2015 — 2017
Bachelor of Science (BS), Computer Science
University of North Alabama 2006 — 2009
Bachelor of Science in Education, Elementary Education
Verizon Service Operations May 1998 - Present
Metris Companies, Inc December 1995 - January 1997
USAA March 1993 - December 1995
Dillards Department Store March 1989 - March 1993
Skills
Financial Analysis, Financial Modeling, Accounting, Financial Reporting, Internal Controls, Sarbanes-Oxley Act, Financial Accounting, Tax, Management, Finance, Credit, Forecasting, Customer Service, Accounts Receivable
Education
Oral Roberts University 1985 — 1988
Bachelor of Science (BS), Marketing
Indian Hills Community College 1983 — 1985
Associate of Arts (AA)
UnitedHealthcare July 2012 - Present
Liberty Mutual Insurance January 2011 - July 2012
USAA 1999 - 2008
Skills
Claim, Insurance, Health Insurance, Employee Benefits, Underwriting, Call Centers, Process Improvement, Access, Customer Service, Property & Casualty..., Risk Management, Outlook, Microsoft Excel, Analysis, Data Analysis, General Insurance, Team Building, Strategic Planning, Leadership, Management, Casualty Insurance, Research, Business Analysis, Training, Microsoft Word, Healthcare
Education
Our Lady of the Lake University 1988 — 2005
Bachelor of Arts (B.A.), Human Sciences
USAA September 2015 - Present
USAA February 2014 - Present
USAA November 2012 - Present
USAA Federal Savings Bank October 2014 - September 2015
Labat Environmental, Inc. January 2005 - October 2012
Texas A&M University August 2010 - May 2012
Skills
PowerPoint, Microsoft Word, Microsoft Excel, Microsoft Office, SharePoint, Dreamweaver, photography, Copy Editing, Adobe Acrobat, Technical Writing, Photoshop, Residential Mortgages, web design, graphic design, HTML, Public Speaking, Audit, Quality Assurance, Training Guides, WebEx, Employee Training, VA Mortgages, Conventional Mortgages, Mortgage Lending, Project Management, Social Media
Education
Texas A&M University 2010 — 2012
Bachelor of Arts, International Politics & Diplomacy
Osaka University 2011 — 2011
None Awarded, Study Abroad, Sophomore
San Antonio College 2008 — 2010
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
USAA March 2003 - Present
GEICO November 1998 - February 2003
Education
Old Dominion University 1989 — 1994
Bachelor of Applied Science (BASc), Psychology
USAA
Skills
Management, Process Improvement, Leadership, Sales, Customer Service, Insurance
Education
Ottawa University 2012 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Southwest Airlines September 2012 - Present
J.P. Morgan April 2012 - August 2012
San Antonio Water System January 2011 - March 2012
Southwest Airlines June 2010 - December 2010
San Antonio Water System October 2008 - May 2010
USAA May 2006 - September 2008
Skills
Agile & Waterfall..., SDLC, Requirements Gathering, Requirements Analysis, Visio, JIRA, Project Coordination, Software Quality..., Software Testing Life..., Automated Software..., HP Quality Center, HP QTP, User Acceptance Testing
Education
Osmania University
Bachelor's degree