USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
USAA January 2013 - Present
Ameriprise Auto & Home Insurance June 2006 - April 2010
Progressive Insurance June 2005 - June 2006
Progressive Insurance March 2003 - June 2005
Progressive Insurance January 2003 - March 2003
Progressive Insurance January 2000 - January 2003
Skills
Property Damage, Claim, Employee Benefits, Training, Liability, Insurance, Personal Injury, Commitment to Customer..., Highly detail oriented, Claims Handling, Liability Analysis, Casualty, Property, General Insurance, Claim Investigation, Underwriting, Time Management, Claims Resolution, Customer Service
Education
Tiffin University 2002 — 2004
B.A, Organizational Business Management
Lakeland Community College 1999 — 2002
A.A., Associate, Liberal Arts
North High School 1994 — 1999
College preparatory
Fort Sam Houston ISD August 2010 - Present
NEISD August 2008 - July 2010
USAA August 1994 - July 2008
Skills
Computer Science, Teaching, Project Management, E-Learning, Programming, Courses, Research, HTML, Computer Hardware, Web Development, Databases
Education
Texas A&M University 1986 — 1990
Bachelor of Business Administration (BBA), Information Technology
Laredo Community College
USAA October 2014 - Present
USAA November 2012 - October 2014
USAA July 2009 - November 2012
USAA September 2007 - July 2009
USAA February 2005 - September 2007
JW Marriott November 2002 - February 2005
Discover Financial Services March 1996 - November 2002
SCUBA Sciences April 2000 - April 2002
Skills
Mortgage Lending, Mortgage Banking, Loans, Credit, Loan Origination, Consumer Lending, Residential Mortgages, VA loans, Refinance, FHA, Loan Servicing, Banking, Insurance, Mortgage Underwriting, Sales, Underwriting, Credit Cards, Home Equity Loans, Credit Analysis, Retail Banking, Financial Services, Finance, Relationship Management, Call Centers, Management, Customer Retention, Risk Management, Coaching, Compliance, RESPA, TILA, Home Equity Lines of..., Quality Assurance, Problem Analysis, Presentations, Payments, Mortgage Marketing, Relationship-building..., Sales Presentations, VA Loans
Education
Le Cordon Bleu College of Culinary Arts-Scottsdale 2001 — 2002
Associate of Arts (AA), Culinary Arts/Chef Training
USAA May 2014 - Present
Cato Corporation May 2013 - May 2014
Marshalls department store January 2011 - June 2012
Sun Loan Company April 2008 - January 2011
Skills
Banking, Retail Sales, Customer Service, Managerial Skills, Product Management, Recruiting, Team Management, Employee Training
Education
La Sierra University 1989 — 1990
Communication and Media Studies
USAA March 2015 - Present
USAA June 2014 - Present
PepsiCo - Frito Lay December 2012 - March 2014
FedEx Office May 2011 - December 2012
zaahah marketing internship via Edventure Partners January 2012 - May 2012
KTAO-FM April 2009 - June 2010
University of New Mexico October 2009 - March 2010
University of New Mexico September 2008 - May 2009
Skills
Leadership, Marketing, Sales, Public Speaking, Photoshop, Marketing Strategy, Team Building, Sales Management, Account Management, Marketing Communications, B2B, Performance-oriented, Social Media Strategist, Solution Selling, Program Management, Social Media Marketing, Editing, Microsoft Excel
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Master of Business Administration (M.B.A.), Project Management, 4.0
The University of New Mexico - Robert O. Anderson School of Management 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Vanden Highschool
Vanden Highschool
Eagle Strategies, LLC July 2012 - Present
New York Life Insurance Company July 2012 - Present
USAA February 2008 - June 2012
Merrill Lynch May 2004 - February 2008
Shiva Consulting Services 2002 - 2004
EDS Group 2001 - 2002
Gemini Voice Solutions/Novo Networks September 2000 - October 2001
Telecom Technolgies, Inc November 1999 - September 2000
Cisco Systems March 1998 - November 1999
IBM September 1978 - February 1998
Skills
Estate Planning, Gifting Strategies, Wealth Preservation..., Multi-Generational..., 401(k) Rollovers, Protection..., Insurance, Annuity Sales, Legacies, Thought Leadership, Key Person Protection, Retirement Planning, Succession Planning, Investments
Education
University of Missouri-Saint Louis 1982 — 1985
Master of Business Administration (M.B.A.), Finance and Marketing
University of Michigan 1979 — 1980
Masters of Science, Electrical and Electronics Engineering
University of Michigan-Dearborn 1976 — 1978
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Lawrence Technological University 1974 — 1976
Electrical and Electronics Engineering
Sardar Patel Vidyalaya 1963 — 1974
USAA May 2015 - Present
USAA February 2014 - Present
U.F.O.T. August 2012 - July 2014
Convergys October 2010 - August 2012
Dicex International Inc. February 2008 - August 2010
Skills
BPO, Call Centers, Service Delivery, Sla, Transition Management, Workforce Management, Outsourcing, Vendor Management, Team Management, Contact Centers, Incident Management, Technical Support, IT Service Management, Customer Satisfaction, Active Directory, Customer Experience, Performance Management, Process Improvement, Service Desk, Business Analysis, Help Desk Support, System Administration, Troubleshooting, XP, Avaya, Blackberry, Information Technology, BMC Remedy, DHCP, IT Operations, Customer Support, Disaster Recovery, Blackberry Enterprise..., IT Management, Resource Management, Problem Management, Service Management, SCCM, Laptops, Offshoring, Data Center, Software Documentation, Windows XP
Education
Laredo Community College 2008 — 2010
Associate of Science (A.S.), Computer Science
ITT Technical Institute San Antonio, Tx 2004 — 2006
USO San Antonio September 2015 - Present
Endodontic Consultants of San Antonio January 2015 - Present
Legacy Mutual Mortgage July 2013 - April 2015
USAA 2012 - 2013
USO December 2009 - August 2012
Benefis Health System September 2006 - May 2008
Greater Hickory Cooperative Christian Ministry June 2005 - June 2006
Skills
General Ledger, Payroll, Microsoft Excel, MS Excel Pivot Tables, QuickBooks, Process Improvement, Accounts Receivable, Accounts Payable, Accounting, Outlook, PeopleSoft, Access, Administration
Education
University of Phoenix 2010 — 2011
Master of Business Administration (M.B.A.)
Lenoir-Rhyne College 2003 — 2006
Bachelor's degree, Accounting
USAA August 2014 - Present
Academy Sports and Outdoors, San Antonio May 2012 - October 2014
Agent's Referral Network January 2013 - May 2013
St. Mary’s University August 2012 - November 2012
Skills
Marketing, Sales, Research, Higher Education, Public Speaking, PowerPoint, Critical Thinking, Strategy
Education
St. Mary's University 2011 — 2014
Bachelor's Degree, Marketing
Laredo Community College 2009 — 2011
Associate of Science, Business Administration
Nebraska Energy Office July 2014 - February 2015
Fighter Country Inn October 2012 - July 2013
USAA May 2011 - October 2012
United States Air Force (2003-2009) July 2007 - July 2009
United States Air Force July 2006 - July 2007
United States Air Force July 2003 - July 2006
Skills
Accounts Receivable, Aerospace, Account Reconciliation, Bookkeeping, Customer Service, Compliance, Microsoft Excel, E-Learning, General Ledger, Internet, Internal Audit, 10 Key, Microsoft Office, Microsoft Word, Military, Office Administration, PowerPoint, Publishing, QuickBooks, Quality Assurance, Employee Training, Technical Training, Windows
Education
Keller Graduate School of Management of DeVry University 2013 — 2014
Certificate, Accounting, 3.7
KELLER GRADUATE SCHOOL 2013 — 2015
Masters, Accounting & Financial Management, 3.8
University of Maryland University College 2011 — 2012
Certificate, Management Foundations, 3.5
University of Maryland University College 2009 — 2011
Bachelor of Science (BS), Finance, General, 3.5 out 4.0
SunTrust January 2015 - Present
USAA August 2010 - September 2014
Ally Financial Inc. March 2009 - August 2010
Bank of America July 2007 - March 2009
Bank of America September 2000 - July 2007
Bank of America February 1999 - September 2000
Bank of America February 1996 - February 1999
Skills
Six Sigma, Leadership, Leading Change, Corporate Governance, Consumer Lending, Digital Strategy, Emerging Payments, System Conversion, Retail Banking, Retail Sales, Strategic Planning, Strategy, Banking, Financial Services, Process Improvement, P&L Management, Certified Product..., Certified Green Belt, Credit Cards, Product Management, Portfolio Management, Segmentation, Management, Payments, Risk Management, Executive Management, Credit, Business Strategy, Relationship Management, Vendor Management, Sales, Finance, Business Analysis, Credit Risk, Financial Risk, Product Development, Strategic Partnerships, Program Management, Loans, Business Process..., Cross-functional Team..., CRM, Business Development, Debit Cards
Education
Liberty University
Bachelor's Degree, Business Administration and Management, General, Cum Laude
Nationwide Insurance June 2014 - Present
Nationwide Insurance August 2013 - June 2014
Nationwide Insurance September 2011 - August 2013
Nationwide Insurance March 2010 - September 2011
MetLife August 2007 - March 2010
Gainsco January 2007 - August 2007
USAA November 2000 - November 2006
Skills
Insurance, Property, Underwriting, Claim, Call Centers, Claims Handling, Financial Services, Sales, Customer Experience, Leadership, Team Management, Customer Retention, General Insurance, Customer Service, Team Building, Training
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Master of Business Administration (MBA), Customer Experience Management
DeVry University
Technical Management, Sales and Marketing
USAA February 2007 - June 2012
Kelly Services, Inc. July 2006 - December 2006
Joyce Smithers January 2003 - December 2005
Self Employed September 1993 - April 2002
United State Air Force April 1992 - August 1997
Skills
SharePoint, SDLC, Java, SQL, Visio, HTML, CSS, Photoshop Light Room, Photo Shop, Microsoft Word, customer support, Photoshop, Databases, JavaScript, Troubleshooting, Visual Basic, Access, Networking, Technical Support, Software Installation, C++, Customer Support
Education
Northwest Vista College 2013 — 2014
Associate of Applied Science, Network Adminstrator
Northwest Vista College 2013 — 2014
Cisco Certified Network Associate
Palo Alto College 2013 — 2013
CompTIA A+ (Computer Repair Technician) - 80 Hours CE, Information Technology
Keller Graduate School of Management of DeVry University 2009 — 2009
Master's degree, Information System Management
The University of Texas-Pan American 1998 — 2008
Major: Computer Science Minor: CIS & Quantitative Methods, Information Technology
USAA April 2015 - Present
Palmetto Solutions August 2013 - Present
Skills
Customer Service, Inventory Management, Marketing, Leadership, Merchandising, Social Media Marketing, New Business Development, Coaching, Social Networking, Property & Casualty..., Team Building, Strategic Planning, Business Planning, Sales, Wholesale Purchasing, Retail, Data Entry, Event Planning, Public Speaking, Microsoft Office, Management, Process Improvement, Leadership Development, Microsoft Excel
Education
Liberty University
Graduate Student, Master of Business Administration
Liberty University 2008 — 2012
Bachelor of Science (B.S.), Business Administration and Management, General
USAA October 2013 - August 2014
TD July 2013 - September 2013
Daegu Metropolitan Office of Education February 2011 - February 2013
Pro Dive October 2007 - October 2010
USAA May 2006 - June 2007
Skills
Series 7, Series 63, Series 65
Education
The University of Texas at San Antonio 2002 — 2004
Bachelor of Arts (B.A.), History
Kaplan University 2009 — 2010
Master of Arts (M.A.), Education
Credit Bureau Systems April 2015 - Present
Riverside Medical Center September 2013 - April 2015
Riverside Medical Center October 2012 - September 2013
Paducah Cooperative Ministry August 2011 - October 2012
USAA February 2010 - June 2011
Texas Roadhouse October 2008 - November 2009
Pathways Cbh Inc August 2006 - October 2008
Skills
Onboarding, Talent Acquisition, Employee Relations, Employee Benefits, College Recruiting, Applicant Tracking..., Recruiting, Human Resources, Technical Recruiting, Talent Management, Leadership Development, Interviews, Organizational..., Team Building, FMLA, Healthcare Management, HR Policies
Education
Webster University 2007 — 2009
Master of Arts (M.A.), Human Resources Development
Kentucky Wesleyan College 2001 — 2005
Bachelor of Arts (B.A.), Sociology and Human Services Administration
USAA April 2013 - Present
USAA January 2012 - March 2013
USAA September 2007 - December 2011
USAA January 2007 - September 2007
USAA January 2005 - December 2006
USAA January 2000 - December 2004
Computer Task Group February 1995 - February 1999
AT&T EasyLink 1987 - 1994
Skills
Vendor Management, Project Portfolio..., Change Management, Process Improvement, Program Management, Project Management, Integrated Campaign..., Technical Documentation, User Documentation, Documentation Practices, Business Integration, Integration, Business Process..., Strategy, Business Process, Business Intelligence, Software Development, E-commerce, Executive Management, Management, Leadership, Management Consulting, Business Analysis, Project Planning, Project Delivery, PMP, Cross-functional Team..., Team Leadership, Analysis, Risk Management
Education
Lamar University 1979 — 1983
USAA October 2014 - Present
USAA May 2012 - October 2014
US Navy March 2007 - April 2012
Skills
Military, Military Experience, Security Clearance, DoD, Operational Planning, Military Operations, Commercial Lending, Government, Customer Service, Change Management, Risk Management, Banking, Process Improvement
Education
Northcentral University 2013 — 2016
Doctorate of Business Administration, Business Administration and Management, General
Kaplan University 2005 — 2007
Master of Business Administration (MBA), Business Administration and Management, General
Iowa State University 2004 — 2005
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Yavapai College 2001 — 2004
Associate of Arts (A.A.), Business/Commerce, General
Quantum Industrial July 2013 - Present
USAA May 2014 - August 2014
Spec's Liquor March 2012 - May 2014
Raffa's Waterfront Grill March 2011 - March 2012
Holiday Retirement March 2008 - January 2011
Boston Park Plaza Hotel and Towers June 2007 - March 2008
US Navy October 2003 - March 2007
The Four Seasons Hotel-Houston 2001 - 2003
Skills
Chef, Menu Development, Food, Catering, Culinary Skills, Menu Costing, Timelines, Hotels, Team Building, Customer Service, Inventory Control, Sanitation, Food & Beverage, Food Service, Restaurants, Organization, Budget Setting, Team Leadership, Quality Control, Schedule Control, Development Of Employees, Marketing, Project Planning, Product Ordering, Recieving, Microsoft Office, Microsoft Word, Microsoft Excel, Outlook, Microsoft project, Microsoft Project, Management, Training
Education
Keller Graduate School of Management of DeVry University 2013 — 2014
Master of Business Administration (M.B.A.), Project Management
Keller Graduate School of Management of DeVry University 2013 — 2014
Graduate Certificate, Project Management
New England Culinary Institute 2007 — 2008
Bachelor's degree, Hotel and Restaurant Managment
New England Culinary Institute 2001 — 2003
Associate's degree, Culinary Arts/Chef Training
USAA January 2015 - Present
New York Life Insurance Company 2014 - January 2015
USAA July 2008 - 2014
USAA July 2004 - July 2008
American Express December 2003 - June 2004
Shopko 2002 - 2004
Greatland Corporation 2001 - 2002
Skills
Analytics, Business Analysis, Business Intelligence, SAS, SDLC, SQL, Web Analytics, Data Analysis, Requirements Analysis, Omniture, Requirements Gathering, Visio, Web Design, Hadoop, Big Data, Strategy
Education
Lakeland College 1998 — 2004
Bachelor, Computer Science
AXA Advisors March 2015 - Present
New York Life Insurance Company December 2011 - March 2015
Cox Communications February 2006 - March 2011
USAA March 2001 - February 2006
GEICO April 1998 - March 2001
United States Navy September 1989 - June 1996
Skills
Outlook, Customer Service, Excel, Word, Microsoft Office, Administration, Customer Relations, Customer Retention, Driving, Law Enforcement, Security, Microsoft Excel, Insurance, Sales, Enforcement, Military, System Administration, Leadership, Coaching, Finance, Life Insurance, Strategic Financial..., Retirement Planning, Public Speaking, Retirement, Long-term Care, Long Term Care Insurance, Marketing, Investments, IRAs, Term Life Insurance, 401k, Financial Services, Health Insurance, Mutual Funds, Variable Annuities, Series 63, PowerPoint, Time Management, Disability Insurance, Employee Benefits, Fixed Annuities, Recruiting, Financial Planners, Microsoft Word, Series 6, Social Networking, Strategic Planning, Leadership Development, Team Building
Education
Liberty University 2009 — 2013
Multi Disciplinary, IT, Criminal Justice, Business Administration
Tidewater Community College 2008 — 2010
Business Administration, Finance and Financial Management Services
American Express April 2015 - Present
USAA August 2013 - Present
United States Air Force Reserve April 2008 - Present
ABC T.V show Castle August 2011 - September 2012
Central Casting August 2011 - August 2011
Inspirit Films May 2011 - May 2011
Skills
Security Clearance, Film, Process Scheduler, Customer Service, Leadership, Public Speaking, Microsoft Office, Team Leadership, Training, Microsoft Word, Television, Team Building, Microsoft Excel, Outlook, Operations Management, PowerPoint, Logistics, System Administration, Military Experience, Research, Sales Management, Marketing, Military, Troubleshooting
Education
Kaplan University-Davenport Campus 2014 — 2016
Master's degree, BUSINESS MANAGEMENT SPECIALIZING IN H.R
Kaplan University 2009 — 2012
B.S, Criminal Justice
Wiltec Technologies May 2012 - Present
USAA April 2008 - October 2009
Coca-Cola Enterprises November 2002 - January 2008
Skills
Customer Service, Management, Sales Management, Data Entry, Accounts Receivable, Accounts Payable, Project Management, Payroll, Integration, Troubleshooting, Solution Selling, Collections, Forklift Operator, Security, Process Improvement, Team Building
Education
Lansing Community College 2013 — 2015
Business Associates
Lansing Community College 2013 — 2014
Associate's degree, Business Administration and Management, General
USAA Insurance Agency September 2013 - Present
USAA November 2008 - September 2013
USAA September 2007 - November 2008
USAA February 2007 - September 2008
USAA July 2005 - February 2007
CNA Insurance November 2004 - July 2005
Safeco January 2002 - November 2004
Safeco March 2000 - December 2001
Safeco May 1997 - March 2000
Skills
Underwriting, GIS, Project Execution, Property & Casualty..., Project Management, Leadership, Umbrella Insurance, Reinsurance, Innovation, New Business Development, Data Analysis, Employee Training, Liability, CPCU, Customer Service, Executive Management, Training, Workers Compensation, Risk Management, Insurance, Sales, Casualty, Commercial Insurance, Management, Marketing, General Insurance, Sales Operations, Analysis, Commercial Lines, Legal Liability, Financial Risk, Property Damage, Casualty Insurance
Education
Lewis University 1990 — 1994
BA, Business Administration
USAA May 2014 - Present
Lockheed Martin November 2007 - May 2014
Hospice of Central New York July 2006 - November 2007
Saab Sensis Corporation June 2005 - July 2006
Skills
Contract Proposal,..., Commercial Contracts, Government Contract..., International Contracts, Contract Drafting, Contract Closeout, Contract Editing
Education
Le Moyne College 2002 — 2006
Bachelor's degree, Communications and Public Relations
USAA January 2012 - Present
San Antonio Express-News August 2003 - September 2011
Skills
Editing, Writing, Copy Editing, Newsletters, Journalism, Corporate Communications, Media Relations
Education
Lamar University 1978 — 1983
Bachelor's of science, Communications
Haliczer, Pettis, & Schwamm May 2005 - Present
Gallagher Bassett Services, Inc January 2001 - January 2004
USAA January 2000 - January 2001
Education
University of Miami School of Law
Doctor
Kent State University
Bachelor of Arts, Psychology
USAA September 2014 - Present
Skills
Entrepreneurship, Film, Social Media, Editing, Video Editing, Social Networking, Film Production, Microsoft Office, Financial Markets, Marketing, Writing, Financial Analysis, Certified Financial..., Independent Financial..., Investment Management
Education
Liberty University 2009 — 2015
Master of Business Administration (M.B.A.), International Business
Louisiana Baptist University 2005 — 2009
BA, Communications
USAA July 2015 - Present
USAA January 2013 - July 2015
USAA November 2010 - January 2013
Bank of America June 2010 - November 2010
Bank of America September 2008 - June 2010
Countrywide Insurance Group July 2007 - September 2008
Allstate Insurance June 2006 - June 2007
Allstate June 2004 - June 2006
Foote, Cone and Belding December 2002 - June 2004
Chicago Creative Partnership August 1998 - December 2002
Skills
Integrated Marketing, Marketing, Customer Retention, Multi-channel Marketing, Market Planning, Leadership, Advertising, Strategy, Management, Marketing Strategy, CRM, Insurance, Account Management, Analysis, New Business Development, Program Management, Strategic Planning, B2B, Financial Analysis, Sales, Start-ups, Training, Six Sigma, Banking, Budgets
Education
Lake Forest Graduate School of Management 2005 — 2007
MBA in progress
University of Iowa 1994 — 1998
BS, Economics
USAA June 2012 - Present
United States Air Force January 2007 - January 2013
Verizon Wireless November 2010 - June 2012
Education
Keller Graduate School of Management of DeVry University 2013 — 2013
Master of Human Resource Management
Keller Graduate School of Management of DeVry University 2011 — 2012
Master of Business Administration (M.B.A.)
USAA June 2015 - Present
Google Inc July 2013 - March 2015
Lehigh University July 2012 - August 2013
Reed Technology & Information Services, Inc. June 2011 - August 2011
Ursinus College June 2010 - August 2010
Angelique Boutique June 2004 - January 2010
Ursinus College June 2009 - August 2009
Skills
LaTeX, PowerPoint, Computer Science, Java, C++, SAS, Microsoft Office, Microsoft Word, Machine Learning, Microsoft Excel, Teaching, Data Analysis, Higher Education, Research, Data Mining, Analysis
Education
Lehigh University 2011 — 2013
MS, Computer Science
Ursinus College 2007 — 2011
Bachelor of Science, Computer Science and Mathematics
Charles Schwab March 2013 - Present
Time Warner Cable March 2008 - February 2013
Citi January 2007 - February 2008
GUNN Nissan LLC November 2005 - December 2006
JPMorgan Chase March 2005 - October 2005
American Income Life November 2004 - March 2005
USAA June 1999 - November 2004
International Bank of Commerce October 1997 - February 1999
Skills
Auditing, Fraud, Financial Services, Retirement Planning, 401k, Customer Relations, Banking, Insurance, Certified Fraud Examiner, Problem Solving, Team Leadership, Process Improvement, Accounting, Underwriting, Risk Management, Finance, Financial Analysis, Investments, Leadership, Management, Sales, Team Building
Education
Kaplan University 2007 — 2011
Bachelor of Science, Business with concentration in Accounting, 3.47
USAA 2003 - Present
United Airlines 1983 - 2003
Avolar October 2001 - May 2002
United Airlines 1998 - 1999
Skills
Procurement, Contract Negotiation, Vendor Management, Strategic Sourcing, Contract Management, Sourcing, Negotiation, Supply Chain Management, Start-ups, Project Management, Business Analysis, Management, Purchasing, Process Improvement, Strategy, Business Process..., Outsourcing, Risk Management, Change Management, Business Intelligence, CRM, Enterprise Software, Sales, Program Management, Cross-functional Team..., Team Leadership, Leadership, Operations Management, Analysis, Forecasting, Business Strategy, Business Development, Strategic Planning, Competitive Analysis, Team Building, Analytics, Account Management, Call Centers, Business Planning, Six Sigma, Performance Management, Training, Insurance, New Business Development, Product Management, Budgets, Banking, Mergers & Acquisitions, Management Consulting, Strategic Partnerships
Education
Lake Forest Graduate School of Management 1980 — 1987
MBA, Executive MBA
The Hanover/AIX Group January 2012 - Present
Allied World Assurance November 2007 - January 2012
Liberty Mutual Insurance October 2006 - November 2007
Peerless Insurance August 2003 - September 2006
USAA May 1994 - July 2003
Skills
Insurance, Compliance, Underwriting, Word, Microsoft Word, Process Improvement, Workers Compensation, Property & Casualty..., Commercial Insurance, Professional Liability, Casualty, Training, Claim, Liability, Insurance Law, Legal Liability, General Insurance
Education
Keene State College 1986 — 2001
Bachelor of Arts (B.A.)
Keene State College 1986 — 1991
Bachelor of Arts, Social Science
USAA January 2015 - Present
MIchigan State University Department of Geological Sciences September 2013 - January 2015
USAA June 2014 - August 2014
Michigan State University IT Services Learning Design and Technology April 2013 - September 2013
LCC Support Services December 2010 - August 2012
Fresh Cut Lawn Care October 2007 - December 2009
Skills
C++, Python, HTML, CSS, JavaScript, jQuery, PHP, MySQL, Photoshop, Microsoft Visual Studio..., Microsoft Word, Microsoft Excel, Java, Web Applications
Education
Michigan State University 2012 — 2014
Bachelor of Science Degree in Computer Science, Computer Science
Lansing Community College 2010 — 2012
General Associate, Computer Science
Kaplan Higher Education November 2004 - Present
USAA May 2001 - July 2004
Skills
Student Affairs, Admissions, Enrollment Management, Career Counseling, Higher Education, Adult Education, Student Development, Student Financial Aid, Student Recruiting, Resume Writing, Campus, Academic Advising, Retaining Customers, CampusVue, Career Development, Staff Development, Job Search Strategies, Student Engagement, Higher Education...
Education
Kaplan University
MediFit Corporate Services February 2013 - Present
Hope Network August 2012 - February 2013
Health Fitness Corporation October 2011 - April 2012
USAA May 2011 - August 2011
Big Bear Ice Arena September 2010 - May 2011
Skills
Personal Training, Group Exercise, Nutrition, Incentive Programs, Health Sciences, Medical Terminology, Kinesiology, Fitness, Wellness, Lifestyle, Rehabilitation, Weight, Circuit Training, Boot Camp, Supplements, Exercise Physiology, Health Promotion, Strength Training, Functional Training, Health Education, Wellness Coaching, Strength, Cardio, Exercise Prescription, Injury Prevention, Athletics, Stretching, Employee Wellness, Core Strength, Lifestyle Coaching, Nutritional Counseling, Group Exercise..., Cpr Certified, AED, Toning, Group Training, Fitness Training
Education
Lake Superior State University 2009 — 2011
BS, Exercise Science
Kirtland Community College 2006 — 2008
Associates, Arts
Wardlawclaims September 2012 - Present
Nationwide Insurance May 2011 - Present
USAA April 2008 - Present
P&R Adjusting LLC April 2000 - Present
Skills
Catastrophe Insurance..., Residential Buildings, Catastrophe, Residential Homes, Claim, Flood, Claims Management, Claim Investigation, Casualty, Liability, Claims Handling, Adjustments, Property Damage, Subrogation, Commercial Lines, Insurance, Property Claims, Wind claims, Day Claims, Hail Claims
Education
Lansing Community College 1974 — 1978
Waverly High school 1969 — 1974
USAA April 2015 - Present
Homefront United Network December 2010 - Present
Professional Writer December 2009 - Present
AC Consulting January 2013 - Present
Ed4Online December 2013 - April 2015
Lifetime Television September 2012 - December 2013
NMFA 2009 - 2011
Skills
Books, Social Media, Publishing, Facebook, Writing, Military, Editing, Publications, Newsletters, Blogging, Press Releases, Copy Editing, Web Content, Interviews, Magazines, Training, Publicity, Social Networking, Proofreading, Creative Writing, Human Resources, Content Development, Strategic Communications, Public Relations, SEO, Media Relations, Journalism, Public Speaking, Copywriting, Leadership, Content Strategy, Nonprofits, Speech Writing, Corporate Communications, Storytelling, Social Media Marketing, Web Design, Internal Communications, Social networking
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
MBA, Human Resources
DeVry University 2008 — 2011
Bachelor's of Science, Business Administration, Human Resources
North America Risk Services NARS July 2015 - Present
USAA June 2004 - June 2015
Prostaff/Nokia June 2002 - June 2004
Alltel Wireless January 2001 - May 2002
Skills
Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Information Technology, Insurance, Claim, Property & Casualty..., Insurance Adjusting, Time Management, Technical Support, Property Claims, Property Damage, Computer Hardware, Computer Repair, Computers, Customer Satisfaction, General Insurance, Negotiation, Claim Investigation, Subrogation, Liability
Education
Kaplan University 2007 — 2009
Bachelor's degree, Business Administration, Management and Operations, 3.0
Remington College 2000 — 2002
Associate's degree, Computer Engineering, 3.0
USAA October 2014 - Present
Progressive Baptist Church May 2013 - August 2015
Consumer Cellular, Inc. June 2013 - June 2014
Primary Financial Services March 2013 - June 2013
Sears Holdings Corporation April 2011 - February 2013
Skills
Customer Service, Sales, Sales Management, Analysis, Call Centers, Negotiation, Teamwork, Credit, Troubleshooting, Customer Experience, Accounting, Research, Customer Satisfaction, Retail, Inventory Management, Account Management, Team Building, Time Management, Team Leadership, Microsoft Office, Leadership
Education
Walden University 2012 — 2014
Business Management
Kellogg Community College 2009 — 2012
Business Management
USAA November 2014 - Present
USAA February 2013 - November 2014
Military April 1992 - December 2012
Skills
Customer Service, Strategic Planning, Microsoft Excel, Microsoft Office, Process Improvement, Microsoft Word, Program Management, Team Building, Budgets, Public Speaking, Risk Management, Change Management, PowerPoint, Research, Management
Education
Kaplan University-Davenport Campus 2005 — 2011
Bachelor of Science (BS), Business Administration and Management, General
USAA October 2009 - Present
T. Rowe Price November 2005 - September 2009
Skills
Event Planning, Event Management, Reporting & Analysis, Business Process..., Budget Monitoring, Process Improvement, Analysis, Business Analysis
Education
Keller Graduate School of Management of DeVry University 2004 — 2006
Master of Business Administration (M.B.A.)
LeTourneau University 2000 — 2004
Bachelor's degree in International Business, International Business
USAA January 2015 - Present
John C. Lincoln Health Network July 2014 - December 2014
Grace North Church October 2006 - September 2014
Rural/Metro Corporation September 2013 - June 2014
LIDS Sports Group May 2003 - September 2012
Vans 1999 - 2003
Diamond Parking Service November 1997 - March 2000
The Bike Shop April 1994 - December 1997
Hawaii Pacific University January 1997 - October 1997
Skills
Store Management, Visual Merchandising, Loss Prevention, District Management, Merchandising, Team Building, Coaching, Leadership Development, Cold Calling, P&L Management, Customer Satisfaction, Merchandise Planning, Accountability, Retail Sales, Outlook, Shrinkage, Income Statement, Account Management, Forecasting, Team Leadership, New Hire Training, P&L Responsibility, Sales Operations, Microsoft Office, Grocery, Associate Development, People Development, Customer Service, Pricing, Sales, Training, Hiring, Process Scheduler, Interviews, Microsoft Excel, Profit Maximization, Payroll, PowerPoint, Footwear, Marketing, Customer Experience, Management, Multi-unit Retail..., Performance Management, Operations Management, Employee Training, Planograms, Leadership, Human Resources, Assortment
Education
Wizard Education 2013 — 2013
EMT, Emergency Medical Technology/Technician (EMT Paramedic), A
University of Phoenix 2002 — 2004
Business Administration and Management, General
Kapiolani Community College 1991 — 1994
Liberal Arts and Sciences/Liberal Studies
Medtronic January 2012 - Present
Houston Auto Appraisers June 2011 - May 2013
USAA March 2010 - January 2011
American Family Insurance July 2009 - January 2011
City Wide Maintenance of Georgia September 2005 - April 2008
America's First Home Mortgage March 2001 - August 2005
Skills
Customer Service, Customer Satisfaction, Strategic Planning, Insurance, Microsoft Office, Microsoft Excel, Cold Calling, Call Center, Management, Health Insurance, Sales Management, Process Improvement, Forecasting, Risk Management, Microsoft Word, Marketing, Property & Casualty..., Public Speaking, Call Centers, Social Media Marketing, Marketing Communications, Community Marketing, Forums, CRM, Sales
Education
Kennesaw State University - Michael J. Coles College of Business 2006 — 2010
Business, B.A. Marketing
Chattahoochee High School 1996 — 2000
College Prep
Rackspace, the Open Cloud Company April 2013 - Present
MAXIMUS May 2008 - April 2013
USAA May 2007 - May 2008
Texas Access Alliance / MAXIMUS February 2006 - May 2007
Monster Technologies June 2005 - January 2006
Skills
Project Management, Team Building, Business Process, Agile Methodologies, Business Process..., Business Analysis, Program Management, Vendor Management, Agile Project Management, Software Project..., Requirements Analysis, PMP, Visio
Education
Liberty University 2003 — 2005
MBA
Pensacola Christian College 1997 — 2001
BA
Texas Department of Insurance May 2014 - Present
USAA July 2013 - February 2014
JPMorgan Chase March 2012 - June 2013
USAA May 2011 - March 2012
JPMorgan Chase August 2010 - May 2011
First Convenience Bank September 2008 - July 2010
Skills
Banking, Financial Analysis, Insurance, Finance, Investments, Mutual Funds, Auditing, Accounting, Securities, Credit, Fraud, Payroll, Fixed Income, Internal Audit, Risk Management, Financial Risk, Analysis, Account Reconciliation, Credit Risk, Enterprise Risk..., Financial Reporting, Internal Controls, Policy, Statistical Sampling, Substantive Testing, Financial Statement..., Insurance Regulatory
Education
Keller Graduate School of Management of DeVry University 2014 — 2016
Master of Business Administration (M.B.A.), BUSINESS INTELLIGENCE AND ANALYTICS
Keller Graduate School of Management of DeVry University 2012 — 2014
Master's Degree, Accounting & Financial Management, 3.0
Angelo State University 2000 — 2009
Bachelor of Science (B.S.), Sociology
Texas Workforce Commission August 2014 - Present
United States Air Force Reserve March 2013 - Present
Fidelity National Information Services April 2012 - October 2012
U.S. Army Reserve November 2008 - August 2012
Administrative Office of the Courts January 2011 - December 2011
Fidelity National Information Services March 2008 - December 2010
SWBC March 2007 - March 2008
USAA August 2000 - July 2006
United States Air Force November 1991 - May 2005
Skills
Project Implementation, Problem Solving, Microsoft Office, Business Analysis, Data Mining, Data Analysis, Customer Relations, Report Writing, Dashboards, Change Management, Customer Service, Monarch, AS400, Data Extraction, Counseling, Account Management, Testing, Process Improvement, Psychotherapy, IBM iSeries, Dashboard, Program Management, Management, Project Management, Project Planning, Analysis, Budgets, Visio, Training, Policy, Quality Assurance, Leadership, Operations Management, Team Building, Software Documentation, Government, Risk Management, Time Management, Disaster Recovery, Team Leadership, Resource Management, Access, Business Process...
Education
Liberty University 2009 — 2012
Master of Divinity (M.Div.), Chaplaincy
Wayland Baptist University 1997 — 2000
BS, Business Administration
Wayland Baptist University 1997 — 1998
AAS, Business Administration
3Cinteractive March 2013 - Present
NTT / Verio, Inc. March 2010 - March 2013
Natural Capital Group September 2008 - October 2009
Bayview Financial March 2003 - April 2008
USAA December 1996 - February 2003
National Security Agency June 1988 - June 1996
Skills
Account Management, Cloud Computing, SaaS, Loans, Business Development, CRM, Sales, Sales Management, Direct Sales, Team Building, New Business Development, B2B, Team Leadership, Contract Negotiation, Process Improvement, Strategic Planning, Risk Management, Product Marketing, Product Management, Enterprise Software, Management, Cross-functional Team..., E-commerce, Spanish, Managed Services, Leadership, Salesforce.com, Strategy, Telecommunications, Selling, Solution Selling, Sales Process, Sales Operations, Vendor Management, Analysis, Mobile Devices, Competitive Analysis, Professional Services, Relationship Management, Consulting, Data Center, Customer Retention, Executive Management, Channel Partners
Education
Kaplan University 2009 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.96 GPA Summa Cum Laude
University of the Incarnate Word 1998 — 1999
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Warrior Insurance and Services Group LLC April 2015 - Present
Team Red, White & Blue February 2014 - Present
USAA March 2013 - May 2014
Team Red, White & Blue June 2013 - February 2014
Paychex March 2012 - December 2012
AIG June 2008 - June 2009
Renaissance Wines & Spirits August 2007 - February 2009
Army National Guard February 2007 - December 2008
US Army February 2003 - February 2007
Skills
Property & Casualty..., Non-profit Volunteer, Retail Banking, Accounting, Team Leadership, Trail Running, Non-profit Leadership, Insurance, Team Building, Sales, Leadership, Payroll, Military, Microsoft Office, Government, Military Operations, Public Speaking, Training, Management, Program Management, Military Experience, Strategic Planning, Security Clearance
Education
Pace University - Lubin School of Business 2009 — 2011
Bachelor of Business Administration (BBA), Accounting
LaGuardia Community College 2007 — 2009
Business Administration and Management, General
USAA October 2003 - November 2014
AT&T 1974 - November 2000
Skills
Supervisory Skills, Project Management, Labor Relations, Financial Accounting, Retirement Planning, Financial Analysis, Strategic Financial..., Fixed Annuities, Variable Annuities, Life Insurance
Education
Kaplan University
USAA February 2014 - Present
Investment Professionals, Inc. August 2013 - February 2014
Caldwell & Orkin, Inc. May 2013 - August 2013
Fuerst Financial Group May 2009 - April 2013
Fuerst Financial Group, Inc. January 2008 - April 2013
Fuerst Financial Group, Inc. February 2007 - April 2013
Fuerst Financial Group, Inc. May 2005 - February 2007
Skills
Customer Service, Microsoft Office, Microsoft Excel, Banking, Investments, Management, Microsoft Word, PowerPoint, Human Resources, Insurance, Marketing, Training, Accounting, Employee Benefits, Leadership, Sales
Education
Lee University 2001 — 2005
Bachelor of Science (B.S.), Business Administration and Management, General
Cleveland High School 1997 — 2001
USAA February 2006 - Present
United States Air Force November 2001 - November 2005
Skills
Leadership, Event Planning, Customer Service, Public Speaking, Team Building, Nonprofits, Management, Microsoft Office, Microsoft Excel, Strategic Planning
Education
Liberty University 2014 — 2016
Master of Business Administration (MBA), Executive Leadership
Arizona Christian University 2010 — 2013
Bachelor's degree, Business Administration and Management, General
USAA February 2000 - Present
United States Air Force December 1977 - February 2000
Skills
Estate Planning, Retirement Planning, Life Insurance, Long Term Care Insurance, Investment Strategies, Financial Planning, Retirement, Strategic Financial..., Wealth Management, Insurance, Series 7, Financial Advisory, Wealth, Mutual Funds, Asset Allocation, Finance, Investments
Education
Master of Education, University of the Philippines, Clark Air Force Base 1985 — 1988
Master of Arts (M.A.), Education
Kent State University 1973 — 1977
Bachelor of Science (BS), Aeronautics/Aviation/Aerospace Science and Technology, General
USAA July 2015 - Present
USAA June 2013 - March 2014
USAA October 2012 - June 2013
USAA November 2011 - September 2012
USAA March 2010 - February 2012
Apple Retail July 2008 - January 2010
Apple Retail March 2007 - June 2007
Skills
Umbrella Insurance, Property & Casualty..., Banking, Management, Congressional, Retail Sales, Customer Service, Member Relations, Apple, Mac, Mac OS, iLife, Leadership, iPhone, iWork, iPad, Call Centers, Financial Services, Insurance, OS X, Process Improvement, Time Management, Training, Software Documentation, Outlook, Keynote, Customer Satisfaction, Risk Management, Team Building, Sales, Human Resources, Public Speaking, Team Leadership, Strategic Planning, Microsoft Office, Coaching, Microsoft Excel, Event Planning
Education
Keller Graduate School of Management of DeVry University 2009 — 2013
MBA, Business Administration and Management, General
Washington State University 1979 — 1983
Public Administration, Business, Political Science
Wells Fargo October 2011 - Present
Pitney Bowes/Kraft Foods November 2010 - September 2011
USAA March 2007 - August 2010
AT&T Cingular Wireless November 2005 - March 2007
US Air Force May 2000 - July 2005
Skills
Microsoft Office, Excel, Access, Accounts Payable, Accounts Receivable, Linux, PeopleSoft, Kronos, SAP, Oracle, PowerPoint, Time Tracker, Mac OS X, Word, Dictaphone, Ten Key, SharePoint, Labor Relations, Metrics, Benefits Administration, Payroll Administration, Recruiting, New Hire Training, Human Resources, Payroll, Microsoft Excel, Microsoft Word, Outlook, New Hire Orientations, Customer Service, Leadership, Training
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Master of Human Resource Management, Human Resources, 3.36
Wayland Baptist University 2008 — 2010
Bachelor of Science (BS), Business Administration, 3.0
USAA May 2010 - Present
Farmers Insurance Group July 2000 - May 2010
Farmers Insurance Group July 2000 - 2008
Automobile Club of Southern California December 1996 - June 2000
Skills
Underwriting, Commercial Insurance, Property & Casualty..., Insurance, General Insurance, Workers Compensation, Casualty, Risk Management, Liability, Call Centers, Coaching, Customer Service, Homeowners, Management, Umbrella Insurance, Team Building, Leadership, Professional Liability, Life Insurance
Education
Kaplan University 2011 — 2013
Master of Science Degree, Information Technology, 4.0 President's List and Summa Cum Laude
The Insurance Institute
Charter Property Casualty Underwriter (CPCU), Insurance - Commercial Emphasis, Designation - Property and Casualty Subject Matter Expert
Regis University 2001 — 2004
Bachelor of Science in Business Administration, International Business
Matrix Absence Management December 2013 - Present
Prudential Financial March 2010 - December 2013
Matrix Absence Management January 2009 - March 2010
Swift Transportation May 2008 - December 2008
AIG February 2008 - May 2008
Safeway Inc. January 2008 - February 2008
USAA May 2006 - October 2007
American Family Insurance January 1997 - May 2006
Skills
Customer Service, Benefits, Policy, Billing, Human Resources, Training, Insurance, FMLA, Employee Relations, Leadership, Recruiting, Claim, Software Documentation, Management, Team Building, Risk Management, Program Management, Payroll, Interviews, Onboarding, Analysis, Benefits Administration, Time Management, Customer Satisfaction, Employee Benefits, Disability Insurance, Personnel Management
Education
Keller Graduate School 2003 — 2007
MHRM, Human Resources
University of Wisconsin-Madison 1992 — 1997
Bachelor of Arts, BA
USAA September 2014 - Present
USAA March 2012 - August 2014
USAA January 2008 - February 2012
Bank of America December 2003 - December 2007
Spinnaker Ventures January 2000 - November 2003
A.T. Kearney January 1999 - December 1999
Booz Allen & Hamilton 1992 - December 1998
Skills
Retail Banking, Credit Cards, Executive Management, Management Consulting, Portfolio Management, Product Development, Financial Services, Telecommunications, Business Strategy, Banking, Process Improvement, Financial Risk, Leadership, Risk Management, Strategy, Management, Mergers & Acquisitions, Investment Banking, Marketing Strategy, Strategic Planning, P&L Management, Retail, Competitive Analysis, Credit, Segmentation, Change Management, Financial Analysis, Investments, Due Diligence
Education
King's College London 1990 — 1991
Msc, Digital Electronics
Universidad Anáhuac 1984 — 1988
BSc, Mechanical and Electrical Engineering
USAA Quality Assurance SpecialistDiscover Financial ServicesJune 1999 - May 2007
Education
King's College 1979 — 1983
BS, Business Administration
USAA Assistant Vice President, ClaimsUnited Services Automobile Association1990 - Present
Education
King's College 1973 — 1977
USAA April 2011 - March 2015
JPMorgan Chase April 2007 - April 2011
HSBC April 2006 - May 2007
Merrill Lynch January 2002 - April 2006
Education
Lehigh University - College of Business and Economics 1997 — 2002
Bachelor of Arts (B.A.), Economics
USAA June 2009 - Present
Letourneau University 2005 - 2009
Cabela's May 2007 - August 2007
Cabela's May 2006 - August 2006
Skills
Testing, Java, Software Engineering, HTML, Test Automation, Quality Assurance, Software Design, User Interface Design, XML, Eclipse, Agile Methodologies, Linux, SQL
Education
LeTourneau University 2005 — 2009
Management Information Systems, Information Technology, Programming, Project Management
Sidney High School 2001 — 2005
USAA April 2015 - Present
Booz Allen Hamilton January 2014 - Present
Scott & White Healthcare February 2012 - January 2014
McLane Advanced Technologies February 2011 - February 2012
Skills
Ranorex, C#, SQL, MySQL, SQL Server, Oracle SQL, ADA, Java, Visual Studio, Microsoft SQL Server, Oracle, ASP.NET, Visio, Testing, Subversion, .NET, Databases, IIS, Software Documentation, Visual Basic, Leadership, SharePoint, SDLC, Database Design, Software Development, Test Automation, T-SQL, JavaScript, XML, Requirements Analysis, Integration, Troubleshooting
Education
United States Military Academy at West Point 2004 — 2008
Bachelor of Science, Electronic and Information Technology Systems
Kaplan University 2009 — 2015
MS, Information Technology, 4.0
USAA February 2014 - Present
Space and Missile Command/ Department of Training and Development December 2012 - December 2013
SMDC 2012 - 2013
U.S Army November 1999 - December 2012
Southwire Company December 2004 - May 2006
Skills
Military, Security Clearance, Army, Military Experience, Military Operations, DoD, Command, Weapons, Operational Planning, Force Protection, Information Assurance, Intelligence Analysis, Defense, National Security, Security, Military Training, Intelligence, Military Logistics, Physical Security, Training, Multi-cultural team..., Team Building, Leadership, Leadership Development, Employee Loyalty, Building Customer..., Computer Repair, Public Speaking, Public Relations, Demolition, Space Systems, Tactics, Reconnaissance, Explosives, Homeland Security, Counterinsurgency, Management, Combat, Team Leadership, Top Secret, Afghanistan, Troubleshooting, Government, Program Management, Project Management, Organizational..., Strategic Planning, Counterterrorism, Emergency Management, Government Contracting
Education
Kaplan University 2014 — 2017
Bachelor’s Degree, Project Management
Wounded Warrior Project 2012 — 2013
CompTIA A+ Certification, Computer/Information Technology Administration and Management
University of Maryland University College 2011 — 2012
Space and Missile Defense, Army Space Cadre Basic Course Phase 1&2
USAA November 2014 - Present
Northside ISD May 2013 - November 2014
Baptist Hospitals of Southeast Texas November 2004 - May 2013
Texas Department of Health and Human Services December 1994 - December 2003
Skills
Risk Assessment, CISSP, Threat & Vulnerability..., HIPAA, Network Security, Privacy Compliance, Security, Intrusion Detection, Data Loss Prevention, Antivirus, Content Filtering, Encryption, Palo Alto Networks, Security Policy...
Education
Lamar University
USAA August 2004 - April 2015
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Sales, Leadership, Training, Photoshop, English, Process Improvement, Windows, Outlook, HTML
Education
University of Phoenix 2007 — 2008
n/a, Business Communication, 3.5
Rio Salado College 2004 — 2005
licensing, AZ Property Casualty Insurance, 3.5
Lane Community College 1991 — 1992
n/a, Medical Terminology, 3.0
Rogue Community College 1988 — 1990
n/a, Business Communication, 3.5
USAA 2008 - Present
USAA June 2005 - November 2008
USAA December 2000 - 2005
Skills
Information Security, Information Security..., Security, CISSP, Security Architecture..., Vulnerability Assessment, Vulnerability Management, ArcSight, Intrusion Detection, PCI DSS, Penetration Testing, Computer Security, Application Security, Security Audits, Risk Assessment, Security Policy, Vendor Management
Education
Kingston University 1995 — 1999
Bachelor of Science (BSc), Informaion Systems Design
CSAA IT Manager IIAAA Northern California, Nevada & Utah2006 - Present
AAA NCNU 2006 - Present
Capital Group December 2005 - September 2006
State Of Connecticut September 2004 - November 2005
CIGNA January 2001 - September 2002
USAA June 1988 - December 2000
Skills
IBM iSeries, IBM Mainframe, Data Center Operations, Data Center Management, Data Center..., CLIST, REXX, ISPF Dialog Manager, TSO, JCL, Mainframe, IT Operations
Education
Lamar University 1974 — 1977
USAA October 2007 - Present
American Express 2002 - 2007
Information management resources (india) Ltd 1997 - 1999
Education
Kendriya Vidyalaya 1981 — 1991
Mangalore University
USAA September 2007 - Present
AIG September 2003 - September 2007
GE Finacial Assurance - GE Auto September 1998 - September 2003
Colonial Penn Life Insurance 1997 - 1998
Skills
Property & Casualty..., Subrogation, Claim, General Insurance, Claims Management, Underwriting, Insurance, Liability, Casualty, Commercial Insurance, Account Management, Process Improvement, Customer Satisfaction, Team Building, Customer Service, Negotiation, Casualty Insurance, Claim Investigation, Claims Handling, Legal Liability, Property Damage
Education
Insurance Institute of America 2002 — 2003
AIC, Insurance
Kingsborough Community College 1983 — 1985
USAA August 2014 - Present
Impact Builders, Inc. January 2012 - Present
Keller Williams Clients Choice September 2013 - Present
Stay at home mom June 2010 - September 2013
University of the Rockies August 2009 - December 2010
Eastern Mennonite University November 2007 - December 2008
US Army January 2000 - March 2003
Skills
Psychology, Psychotherapy, Mental Health, Customer Service, Public Speaking, Community Outreach, Adolescents, Mental Health Counseling, Group Therapy, Marketing, Leadership Development, PowerPoint, Customer Engagement, Organizational..., Management
Education
Armbrust Realty 2013 — 2014
Licensed Real Estate Agent in Colorado, Real Estate
University of the Rockies 2009 — 2010
graduate student, Clinical Psychology, MFT
Eastern Mennonite University 2007 — 2008
BS, Organizational Development and Business Consulting
Kaplan University 2005 — 2007
Insurance
University of Maryland University College 2001 — 2005
Associate of Arts and Sciences (A.A.S.), Psychology
IBM Global Process Services December 2013 - Present
IBM Global Process Services November 2011 - December 2013
IBM January 2011 - November 2011
Motricity September 2007 - December 2010
Genworth Financial February 2007 - June 2007
Wachovia October 2005 - January 2007
USAA June 2004 - July 2005
USAA July 1999 - June 2004
Skills
Customer Service, Banking, Customer Satisfaction, Lotus Notes, Account Management, Team Leadership, Microsoft Excel, Quality Assurance, Outlook, Mobile Marketing, Microsoft Office, Microsoft Word, Communication Skills, Loan Servicing, Training, Coaching, Highly detail oriented, Research, Problem Solving, PowerPoint, Taxonomy, Typing, 10 Key, Microsoft Publisher, Avaya IP Telephony, NICE, Salesforce.com, Prioritisation, Multi Tasking, Interviews
Education
Kaplan University 2005 — 2009
Bachelor, Management; Sales & Marketing
The University of Texas at San Antonio 2002 — 2002
Certificate, Paralegal
Westin Phoenix Downtown April 2014 - Present
Westin Phoenix Downtown April 2014 - Present
USAA November 2012 - February 2014
Kaplan University November 2007 - September 2012
Kaplan University April 2007 - November 2007
HomeTeam Pest Defense December 2005 - January 2007
HomeTeam Pest Defense January 2005 - December 2005
Pacific Coast Mortgage February 2003 - January 2005
HomeTeam Pest Defense May 2001 - February 2003
Skills
Recruiting, Training, Problem Solving, Team Leadership, Leadership Development, Data Analysis, Report Writing, Change Management, Solution Development, Solution Focused, Forecasting, Hiring Employees, Coaching, Management, Team Building, Fast Learner, Adaptability, Student Financial Aid, Time Management, Customer Service, Career Counseling, Admissions, Enrollment Management, CampusVue, Student Recruiting, Campus, Retaining Customers, Staff Development, Higher Education, Student Affairs, Adult Education, Resume Writing, Academic Advising, Career Development, Academic Administration, Distance Learning, College Recruiting, Student Loans, Student Development, E-Learning, Conflict Resolution, Leadership, Sales, Student Engagement, Higher Education..., Employee Training, Hiring, Accreditation, Student Counseling, Critical Thinking
Education
Kaplan University 2009 — 2011
Master's degree, Higher Education/Higher Education Administration, 4.0
Scottsdale Culinary Institute 2002 — 2003
Culinary Certificate, Culinary Arts/Chef Training, 3.9
William Paterson University of New Jersey 1979 — 1983
Bachelor of Arts (BA), Business Administration and Management, General
USAA August 2014 - Present
USAA July 2012 - August 2014
USAA June 2005 - July 2012
USAA February 2001 - June 2005
Education
Kansas Wesleyan University 1983 — 1987
BS, Computer Science/Math
Elsie Smith & Associates Design 1980 - Present
USAA 1994 - 2002
Skills
Graphic Design, Advertising, Photography, Newsletters, Social Media, Direct Mail, Creative Direction, Social Media Marketing, Adobe Creative Suite, Web Design, Email Marketing, Website Development, Brochures, Marketing Communications, Marketing, Copywriting
Education
Edgewood Sr High
Kent State University
USAA May 2011 - October 2014
GE August 2010 - April 2011
Tata Consultancy Services September 2008 - July 2010
Skills
Core Java, PL/SQL, Unix Shell Scripting, Oracle, Informatica, C, Unix, SQL, QTP, C++, Databases, Java, Performance Tuning, Six Sigma Green Belt, Servlets, SDLC, Shell Scripting, Six Sigma, Software Project..., JavaScript, HP QTP, DB2, XML
Education
Maharashtra Institute of Technology 2004 — 2008
Bachelor of Engineering (B.E.), Computer Science
Kendriya Vidyalaya
USAA February 2015 - Present
Merrill Edge September 2011 - February 2015
Smith Barney March 2007 - July 2009
VALIC Financial Services 1999 - 2007
The University of Texas Health Science Center at Houston 1984 - 1995
Education
Lamar University
MS, I/O Psychology
University of Florida
BS
New York City Employee Retirement System May 2009 - Present
De Lage Landen June 2008 - May 2009
Tata Consultancy Services April 2001 - August 2008
Paychex April 2007 - June 2008
McKinsey & Company January 2006 - April 2007
USAA April 2004 - January 2006
Bombay Stock Exchange April 2001 - November 2004
Shangahi stock exchange June 2000 - April 2001
Skills
Java Enterprise Edition, Spring, Oracle, EJB, J2EE Application...
Education
Karnatak University 1992 — 1996
BE, Mechanical
USAA November 2004 - Present
Education
Kennesaw State University - Michael J. Coles College of Business 1997 — 1998
MBA, Information Systems
University of Nebraska-Lincoln 1988 — 1991
BA, Psychology
Tulane University 1987 — 1988
Bellevue West
USAA January 2007 - Present
USAA September 1992 - December 2006
Bank One June 1980 - August 1992
Skills
Security, Fraud, Background Checks, Risk Management, Insurance, Management, Due Diligence, Risk Assessment, Private Investigations, Investigation, Process Improvement, Physical Security, Leadership, Vendor Management, Strategic Planning, Internal Investigations, Security Management
Education
Lamar University
BBA-Management, General Business, Math, Computer Science
Bank of America January 2013 - Present
USAA September 2008 - Present
Fidelity Investments January 2007 - September 2008
Fidelity Investments 2007 - 2008
Real Estate for June 2005 - July 2007
Marriott International October 1999 - April 2006
Marriott Intl October 1999 - June 2005
Nelson Business Grp June 2003 - September 2004
Skills
Credit, Contract Negotiation, Customer Satisfaction, Finance, Financial Modeling, Financial Reporting, Financial Analysis, Budgets, Cold Calling, Asset Managment, Banking, Asset Allocation, Financial Services, Investment Advisory, Investment Strategies, Investments, Leadership, Management, Process Improvement, Mutual Funds, Series 7, Sales, Retirement Planning, Retail Banking, Relationship Management, Wealth Management
Education
Kaplan University 2011 — 2013
Master's degree, Accounting, 4.0
University of Phoenix 2007 — 2010
BA, Finance, 3.8
Lds Business College 1999 — 2000
aa, Business
Kaplan University
Masters, Accounting; an Emphasis on
LDS Business College
Associate of Science, Business Management
University of Phoenix
Bachelors, Finance
JPMorgan Chase 2008 - Present
WaMu January 2008 - 2009
USAA July 2006 - December 2007
First National Bank of PA February 2005 - July 2006
Key Bank 1997 - January 2005
Skills
Bank Secrecy Act, AML, Fraud, USA PATRIOT Act, OFAC, Risk Assessment
Education
Kent State University 1987 — 1992
Bachelor of Fine Arts
westlake
USAA January 2013 - Present
LSI Title Agency, Inc. September 2005 - July 2012
LPS / LSI September 2005 - July 2012
Archon Group 1997 - 2000
Archon Group / Goldman Sachs 1995 - 2000
Archon Group, a Goldman Sachs Company 1990 - 1995
Skills
Real Estate Economics, Real Estate, Investment Properties, Real Estate Transactions, Disposition, Budgets, Property Management, Contract Negotiation, Real Estate Development, Sellers, REO, Investors
Education
LeTourneau University
Bachelor of Science - Business Management, Business Administration and Management, General
USAA February 2015 - Present
USAA September 2012 - January 2015
Southwest Research Institute June 2008 - September 2012
Texas Manufacturing Assistance Center June 2008 - September 2012
Cooper Tire and Vehicle Test Center August 2003 - June 2008
Cooper Tire and Rubber Company January 1999 - June 2003
Skills
Six Sigma, Lean Manufacturing, Manufacturing, Process Improvement, Quality System, Continuous Improvement, Process Engineering, Root Cause Analysis, Quality Management, Project Management, Product Development, Value Stream Mapping, ISO, Troubleshooting, Engineering, Operations Management, SPC, Iso 9000, Testing
Education
Kettering University 1993 — 1996
MSMM, Manufacturing Management
The Ohio State University 1987 — 1991
BSME, Mechanical Engineering
USAA April 2011 - Present
USAA 2005 - 2011
USAA June 1995 - 2005
USAA October 1989 - June 1995
Skills
Credit Cards, Process Improvement, Business Analysis, Business Architecture, Banking, Financial Services, Business Process..., Requirements Gathering, Business Process, Change Management, Process Engineering, Vendor Management, Portfolio Management, Business Process Design, Risk Management, SDLC, Six Sigma, Gap Analysis, Operational Excellence, Business Requirements, Management, Team Leadership, PMP, Business Transformation, PMO, Project Portfolio..., Requirements Analysis, Business Process Mapping, Project Delivery
Education
Kansas State University 1974 — 1978
Bachelor, Business Administration
Washington Trust Bank June 2013 - Present
Downtown Spokane Partnership 2015 - 2015
Downtown Spokane Partnership 2015 - 2015
GE Capital September 2010 - June 2013
Sterling Savings Bank September 2008 - September 2010
USAA September 2007 - May 2008
Citigroup October 1986 - September 2007
Citi 1986 - 2007
First Union National Bank 1996 - 2001
Citicorp Mortgage 1982 - 1996
Skills
Risk Management, Internal Audit, Financial Risk, Enterprise Risk..., Banking, Auditing, Risk Assessment, Credit Risk, Financial Services, Process Improvement, Credit, Cash Management, Finance, Operational Risk, IT Audit, Internal Controls, Sarbanes-Oxley Act, Operational Risk..., Team Building, Executive Management, Training, Leadership, Retail Banking, People Development, Insurance, Fraud, Public Speaking, Consulting, Due Diligence, Credit Cards, Mentoring, CRCMP Certification, CISRCP Certification, Motivational Speaking, Debate
Education
Keiser College 2004 — 2007
Continuing Ed, Criminal Justice
USAA March 2011 - March 2013
Ceridian 1998 - 2009
Skills
Business Analysis, Testing, Process Improvement, Employee Benefits, Business Process..., SDLC, Insurance, Access, Coaching, Software Documentation, Requirements Analysis, SharePoint, Performance Management, Vendor Management, User Acceptance Testing, Benefits Administration, Change Management, Payroll, Visio, Applicant Tracking..., COBRA, Leadership, Requirements Gathering, Analysis, Software Implementation, Crystal Reports, Training, Onboarding, Quality Assurance, CRM, 401k, Team Building, Software Project..., Business Intelligence, Team Leadership, Program Management, Cross-functional Team..., Management, Six Sigma, Databases, Human Resources, MS Project, Employee Relations, Agile Methodologies, Interviews, Hiring
Education
Kutztown University of Pennsylvania
BS, Sociology/Criminal Justice
USAA March 2008 - Present
IAIP July 2007 - July 2009
USAA May 2005 - March 2008
Skills
Marketing, Public Speaking, Leadership, Insurance, Underwriting, Risk Management, Claim, Long-term Care, Fixed Annuities, Property & Casualty..., Commercial Insurance, Commercial Lines, Casualty, Liability, General Insurance, Umbrella Insurance, Professional Liability, Legal Liability, Workers Compensation, Customer Service, Life Insurance, Sales, Team Building
Education
American Institute for CPCU 2006 — 2013
CPCU, Insurance
Keller Graduate School of Management of DeVry University 2006 — 2008
MBA, Business, Marketing
DeVry University 2002 — 2005
Business, IT and Communications
Logan High 1995 — 1995
Diploma
Bexar County District Attorney's Office May 2015 - Present
City of San Antonio September 1998 - Present
Law Office of Leslie Orton Haby December 1995 - September 1998
Law Offices of Frank Herrera June 1995 - November 1995
Lang Ladon Green Coghlan & Fisher May 1994 - September 1994
USAA May 1985 - August 1991
Skills
Contract Negotiation, Program Management, Public Policy, Legal Research, Local Government, Government, Courts, Policy, Public Speaking, Economic Development, Legal Writing, Municipal Law, Policy Analysis, Non-profits, Contract Management, Politics, Legislation, Corporate Law, Nonprofits, Criminal Defense, Family Law, Mediation, Criminal Law, Administrative Law, Appeals, Civil Litigation, Hearings, Legislative Relations, Land Use, Trial Practice, Trials, Civil Rights, Commercial Litigation, Arbitration, Employment Law, Contract Law, Personal Injury, Westlaw, Legal Assistance, Construction Law, Jury Trials, Product Liability
Education
St. Mary's University School of Law 1991 — 1994
Juris Doctorate, Law
University of Innsbruck 1992 — 1992
International Law
Texas State University-San Marcos 1981 — 1985
Bachelor of Arts, English/Journalism
Winston Churchill High School 1977 — 1981
Education Service Center, Region 20 January 2002 - Present
USAA January 1992 - September 2001
Gulf States Utilities February 1984 - January 1992
Education
Lamar University 1972 — 1975
no, Computer Science
USAA April 2012 - Present
USAA September 2002 - Present
Skills
Series 7, Retirement Planning
Education
Kaplan University 2009 — 2012
Bachelor of Business Administration (B.B.A.), Banking, Corporate, Finance, and Securities Law, 4.0 GPA
USAA 2007 - Present
State Farm Insurance March 2006 - April 2007
Robert Half Technology January 2006 - March 2006
First Bank of Nigeria Plc January 2005 - December 2005
Socketworks September 2003 - February 2005
Metropolitan Bank September 2001 - September 2003
Warri Refining & Petrochemical Company Limited February 1999 - December 1999
Skills
License Management, Enterprise Architecture, Vendor Management, Java Enterprise Edition, Web Services, Databases, Security, Information Security..., JavaScript, C, Websphere, Systems Analysis, Troubleshooting, Creative Strategy, Core Java, CSS, C++, Project Management, Algorithm Design, Parallel Computing, JUnit, Haskell, Python, Batik, JBoss Application Server, Enterprise Software, Software Development, SQL, Integration, Linux, AngularJS, HandleBars, jQuery, Google App Engine, Amazon Web Services..., Entity Persistence..., HTML 5
Education
Keller Graduate School of Management of DeVry University 2015 — 2017
Master of Business Administration (MBA), Security Management
The University of Texas at San Antonio 2008 — 2014
Master of Science (M.S.), Computer Science
Stanford University 2011 — 2011
Professional Certificate, Software Security Foundations Certificate
University of Lagos 1994 — 1998
B.Sc, Computer Science
Education Service Center, Region 20 January 2002 - Present
USAA January 1992 - December 2001
Gulf States Utilities January 1983 - January 1992
Skills
CasiSoft JES2FTP &..., H&W SYSW (JES2Web) view..., Levi, Ray & Shoup (LRS)...
Education
Lamar University 1972 — 1974
Century 21 Shaw Realty Group January 2014 - August 2015
USAA February 2013 - August 2013
IBM Global Services 2008 - 2010
IBM Global Services 2005 - 2008
IBM Global Services 2002 - 2005
IBM Global Services 2000 - 2002
IBM Global Services 1998 - 2000
CCH 1995 - 1998
Stenograph 1993 - 1995
Skills
Servers, Unix, Security, Technical Support, System Administration, Windows, IT Service Management, Operating Systems, Troubleshooting, Disaster Recovery, CompTIA Network+, CompTIA A+ Certification, Software Installation, TCP/IP, XP, Linux, Windows Server, Hardware, AIX, Software Development, Data Center, VMware, Solaris, Help Desk Support
Education
LaSalle Computer Learning Center 2012 — 2013
Keller Graduate School of Management of DeVry University
B.S., Computer Information Systems
CME Group August 2010 - Present
Capital One 2015 - 2015
Capital One 2015 - 2015
Credit Suisse December 2007 - July 2010
Amdocs 2006 - 2007
USAA 2005 - 2006
Skills
Manual Testing, SDLC, Test Planning, QTP, Quality Center, User Acceptance Testing, PL/SQL, Test Management, System Testing, Agile Methodologies, HP Quality Center, HP QTP, Requirements Analysis, Software Project..., SQL, Requirements Gathering, Quality Assurance
Education
Koneru Lakshmaiah College of Engineering
bachelor of technology, electronics and communications
University of Idaho
Masters in Electrical and Computer Engineering
USAA August 2013 - Present
GE Capital August 2011 - December 2012
Valero Energy May 2004 - April 2009
GE Capital May 2002 - April 2004
GE Capital June 1999 - May 2002
Skills
Credit, Financial Analysis, Business Process..., Process Improvement, Six Sigma, Business Analysis, Financial Services, Change Management, Cross-functional Team..., Business Development, Program Management, Analytics
Education
Lafayette College 1989 — 1993
Bachelor of Arts (B.A.), Mathematics & Economics
Lafayette College 1989 — 1993
Bachelor's degree, Mathematics
USAA October 2014 - Present
ARAMARK - Raymond James Stadium August 2008 - Present
Century 21 Sunbelt Realty November 1999 - December 2014
Capital One November 2012 - July 2014
Westin Tampa Bay March 2011 - July 2014
Capital One Auto Finance August 2007 - November 2012
Skills
Leadership, Real Estate, Mortgage Lending, Loans, Credit, Investments, Negotiation, Customer Service, Financial Analysis, Banking, Risk Management, Insurance, Sales Management, Foreclosures, Finance, Analysis, Investment Properties, Selling, Sales
Education
Kaplan University 2015 — 2016
Bachelor of Science (B.S.), Health and Wellness, General
Hillsborough Community College 2013 — 2014
Paralegal Certificate, Legal Studies, General
University of South Florida 1997 — 2003
Bachelor of Arts, Criminology
UPS April 2014 - Present
USAA May 2012 - March 2014
Marriott International September 2010 - December 2011
Bed Bath & Beyond July 2008 - November 2010
Skills
Customer Satisfaction, Time Management, Customer Service, Property & Casualty..., Customer Support, Microsoft Office, Adobe Creative Suite, Retail, Sales, Outlook, Data Entry, Teamwork, Linux, Mac OS X, Windows 7, Peripherals, Printers, Scanners, Umbrella Insurance, Travel Planning, Travel Sales, Creative Writing, Technical Writing, Writing, Journalism, Travel Writing
Education
Knox College 2004 — 2009
BA, Creative Writing, Latin American Studies
Incarnate Word High School 2000 — 2004
High School
USAA August 2010 - Present
Education
Kaplan University 2009 — 2011
Masters, Arts in Education
Bank of America BankerWells FargoDecember 2010 - September 2011
USAA May 2004 - June 2010
Sprint PCS December 2001 - May 2004
3051/3043 March 1997 - October 2001
Skills
Microsoft Office
Education
Kaplan University 2003 — 2007
Bachelor of Science, Paralegal Studies
USAA
Skills
Process Improvement, Leadership, Outlook, Customer Service
Education
Keller Graduate School of Management of DeVry University
Master of Business Administration (MBA)
USAA July 2012 - Present
HEW construction February 2012 - April 2012
Samsung Engineering 2011 - 2011
Skills
Construction, Construction Management, Contract Management, Contract Negotiation, Customer Service, Contractors, Microsoft Office, Subcontracting, Project Management, Budgets, Project Estimation, Value Engineering, Project Planning, Primavera P6, Process Scheduler, Real Estate, Advertising
Education
Kaplan University 2013 — 2014
Master of Business Administration (M.B.A.)
The University of Texas at San Antonio 2007 — 2009
Bachelor of Arts (B.A.), Political Science and Government
Timberland Partners October 2014 - Present
USAA January 2014 - Present
Timberland Partners 2014 - 2015
Timberland Partners 2014 - 2015
Menards April 2012 - July 2013
MN Army national guard January 2006 - December 2012
DFF Inc May 2008 - May 2010
Hertz August 2005 - May 2007
Skills
Conflict resolution•..., Customer Service, Customer Satisfaction, Management, Team Leadership, Team Building, Operations Management, Leadership, Training, Sales, Microsoft Office, Inventory Management, Microsoft Excel
Education
Kaplan University 2010 — 2012
Master of Business Administration (MBA), MBA
Southeastern Louisiana University 1999 — 2003
Bachelor of Arts (B.A.), Business Administration and Management, General
USAA January 2014 - Present
Peoples National Bank and Mortgage May 2012 - January 2014
Biotest April 2012 - May 2012
Whole Foods Market October 2011 - January 2012
Skills
Cashiering, Microsoft Excel, Microsoft Word, Leadership, Cash Handling Experience, Inventory Management, Claims Handling, Customer Service, Claims Management, Claims Resolution, Auto Claims, Retail Banking, Sales, Microsoft Office, Lines Of Credit, Management, Public Speaking, Accounting
Education
Keller Graduate School of Management of DeVry University 2014 — 2015
Master's Degree, Accounting
Thomas Edison State College 2010 — 2011
Bachelor of Science (B.S.), Business Administration with a focus in accounting
Verity Institute
USAA August 2012 - Present
Norfolk Public Schools January 2011 - August 2012
Wards Corner Beauty Academy 2011 - 2012
Eastern Virginia Medical School November 2009 - March 2011
Skills
Pay Close Attention to..., Communication, Problem Solving, Internal Audit, Report Writing
Education
Old Dominion University 2006 — 2010
Bachelor of Science in Business Administration, Accounting and Business/Management
Keele University 2009 — 2009
City of Peoria October 2012 - Present
law firm September 2006 - October 2012
USAA October 2003 - July 2004
United States Air Force March 1995 - November 2003
Education
Keller Graduate School of Management of DeVry University 2012 — 2013
Master's degree, Accounting and Finance
Kaplan University 2005 — 2007
Bachelor of Applied Science (B.A.Sc.), Paralegal Studies
Sodexo August 2014 - April 2015
USAA August 2014 - April 2015
Golden Kirin January 2011 - May 2013
Education
San Antonio College 2010 — 2014
Kaplan College-San Antonio
Certification, Medical/Clinical Assistant
USAA June 2009 - Present
Skills
Microsoft Excel, Microsoft SQL Server, VBA, Access, ArcMap, Java, C++
Education
LeTourneau University 2005 — 2009
Bachelor's degree, Mathematics
USAA May 2011 - April 2014
Education
Lehigh University 1996 — 2000
Bachelor's degree, Finance, General
USAA May 2005 - Present
JPMorgan Chase & Co. March 2001 - May 2005
United States Army Reserve May 1995 - May 2003
Skills
Microsoft Excel, Financial Analysis, Business Analysis, Analysis, Customer Service, Risk Management, Management, Banking, Leadership, Investments, Project Management, SQL, SAS, Speech Analytics, Microsoft Office, Forecasting, VBA, Black Belt, Green Belt, Certified Business..., Process Improvement, Call Centers, Team Building, Strategic Planning, Team Leadership, Coaching, Change Management, Business Process..., Cross-functional Team..., Analytics, Program Management, Leadership Development, Sales, Financial Services, Operations Management, Strategy, Visio, Data Analysis, Mentoring, Business Intelligence, Credit, Business Process, Six Sigma, Public Speaking, Integration, Requirements Analysis, Outlook, Underwriting
Education
Liberty University 2010 — 2012
Masters in Business Administration w/Leadership, Business Administration, Management and Operations
University of Phoenix 2004 — 2005
Bachelors of Science in Business Administration, Business Administration and Management, General