USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
One Solstice January 2014 - Present
hearo.fm February 2014 - November 2014
National Brain Tumor Society September 2013 - November 2013
Slidefox May 2013 - August 2013
Zappos Family of Companies May 2012 - August 2012
USAA May 2011 - August 2011
Ness Computing March 2011 - August 2011
uBookedMe.com, LLC August 2010 - August 2011
Steel Advertising & Interactive June 2010 - March 2011
Iced Tea Shirts April 2009 - January 2010
Education
The University of Texas at Austin - The Red McCombs School of Business 2009 — 2013
Bachelor of Business Administration, Management Information Systems
ESADE Business School 2011 — 2011
Bachelor of Business Administration (BBA), Management Information Systems
USAA July 2001 - Present
Crawford & Company September 1995 - June 2001
Farmers Insurance April 1991 - October 1994
Skills
Insurance, Property, Business Analysis, Process Improvement, Call Centers, Relationship Management, Vendor Management, CPCU, Change Management
Education
Eastern Washington University
Wells Fargo Home Mortgage October 2009 - Present
Consulting and Contracting December 2008 - October 2009
Wachovia, A Wells Fargo Company 2004 - 2008
Rose International 2003 - 2004
USAA 2002 - 2003
Kana 2000 - 2001
Daman Consulting 1998 - 2000
Computer Tech 1995 - 1997
Skills
SDLC, PMP, Business Analysis, Visio, Vendor Management, Requirements Analysis, Business Intelligence, CRM, Data Warehousing, Microsoft SQL Server, Oracle, Process Improvement, Business Requirements, Program Management, Project Management, Requirements Gathering, SQL, Software Project..., Testing
Education
Duquesne University 1991 — 1995
Bachelor of Science, Computer Science
Shuster & Saben, LLC March 2015 - Present
Plexus Worldwide, Inc. April 2014 - Present
Greenspoon Marder, P.A. November 2014 - March 2015
Baker & Hostetler LLP October 2011 - November 2014
Roland H. Acosta & Associates, P.A. May 2011 - September 2011
Albertelli Law January 2009 - December 2009
USAA September 2008 - January 2009
JPMorgan Chase (formerly Washington Mutual Bank) August 2005 - May 2008
Space Coast Credit Union September 2004 - August 2005
Skills
Real Estate Litigation, Foreclosure Defense, Foreclosure Prevention, Foreclosures, Notary Public, Commercial Litigation, Real Estate, Customer Service, Bankruptcy, Litigation, Property Law, Courts, Legal Research, Legal Writing, Commercial Real Estate, Document Review, Westlaw, Legal Assistance, Civil Litigation, Pleadings, Motions, Microsoft Excel, Litigation Support, Hearings, Legal Documents, Microsoft Office, Document Drafting, Microsoft Word, Loans, Banking, Real Estate Transactions, Legal Issues, Research, Mortgage Lending, PowerPoint, Outlook
Education
Southern New Hampshire University 2014 — 2018
Bachelor of Arts (BA), Creative Writing
Brevard Community College 2010 — 2011
Paralegal Studies, Real Estate Litigation
Satellite High School 1997 — 2000
General Honors
Fannin County High School 1996 — 1997
General
USAA March 2014 - July 2015
MAPFRE Insurance February 2015 - April 2015
Citizens Property Insurance Corporation July 2012 - June 2014
L.A.D.D.R. Construction July 2011 - July 2012
Pizza Hut August 2007 - April 2012
Skills
Property & Casualty..., Subrogation, Claim, Insurance Adjusting, Customer Service, Insurance, Xactimate, Underwriting, Mitigation, General Insurance, Microsoft Excel, Microsoft Office, Microsoft Word, OneNote, Carpentry, Mechanics, Calculus, Accounting, AutoCAD
Education
East Central College 2008 — 2011
Mechanical Engineering
Elizabeth City Pasquotank County Public Schools TeacherAlbemarle AcademyUnderwriterNationwide Insurance2003 - 2005
USAA January 1991 - June 2002
Skills
Curriculum Development, Research, Public Speaking, Curriculum Design, Educational Leadership, Classroom, Staff Development, Customer Service, Teaching, Microsoft Office, Microsoft Word, Management, Elementary Education, Microsoft Excel, Property & Casualty...
Education
East Carolina University 2009 — 2012
Education, Elementary Education and Teaching
Virginia Wesleyan College 1987 — 1991
Bachelor of Arts (BA), Business Administration and Management, General
USAA July 2015 - Present
US Army August 2009 - Present
Peoria Artisan Brewery January 2014 - June 2015
Volt Technical Resources January 2008 - January 2009
Driver's Sports Grill May 2003 - April 2008
Skills
Customer Service, Technical Support, Management, Office Administration, Troubleshooting, Windows 7, Microsoft Office, Schedule Control, Call Centers, Account Management, Food Preparation, Culinary Skills, Cisco Technologies, Food, Time Management, Catering, Restaurants
Education
Estrella Mountain Community College 2014 — 2016
Associates of Arts and Sciences (AAS), Non-Profit/Public/Organizational Management
Estrella Mountain Community College 2014 — 2016
Associate of Arts and Sciences (AAS), Culinary Arts/Chef Training
ITT Technical Institute-Tempe 2006 — 2008
Computer and Information Sciences
Agua Fria High School 2001 — 2005
High School Diploma
Charles Schwab February 2013 - Present
USAA April 2010 - February 2013
Edward Jones January 2007 - April 2010
Albuquerque Isotopes January 2005 - January 2007
Education
Iowa Wesleyan College 2001 — 2004
Bachelor of Arts, Sport Management
Eastern Arizona College 1999 — 2001
Associate of Arts (A.A.)
USAA August 2013 - Present
United States Air Force January 1993 - May 2013
Skills
Aviation, G-1159, G-V, G550, BE 400, MU 300, Air Force, Worldwide Aviation..., Flight Safety, Top Secret, Security Clearance, Instructor Pilot, FAA Licensed Pilot, Piloting, Training, Aircraft, Flights, Military Operations, Flight Training, Flight Planning, Military, Command, Military Aviation, DoD, Operational Planning, Military Experience, CFI, Commercial Aviation, Crew Resource Management, Aerospace, Airworthiness, Defense
Education
Embry Riddle Aeronautical University-Worldwide 1993 — 1995
Master's degree, Aeronautical Science
The University of Texas at Austin 1988 — 1992
Bachelor of Business Administration (BBA), Business Administration and Management
USAA 2009 - Present
Assurant Solutions 2007 - 2009
Cigna 2000 - 2006
Skills
Risk Management, Insurance, Business Analysis, Financial Analysis, Actuary, Life Insurance, Underwriting, Actuarial Science, Financial Modeling
Education
Duke University
BS, Economics
Ishpi Information Technologies, Inc. (DBA ISHPI) October 2013 - Present
USAA August 2013 - October 2013
TASC, Inc. March 2009 - August 2013
L-3 Communications October 2007 - March 2009
Rackspace, the Open Cloud Company July 2006 - October 2007
Northrop Grumman Corporation April 2004 - July 2006
United States Air Force May 2000 - April 2004
BOPS June 1999 - May 2000
Skills
NoSQL, Enterprise Architecture, Java, Scala, Android Development, MVC, ORM, Python, C++, Software Engineering, SPARQL, Functional Programming, DVCS, RDBMS, RDFS, Graph Databases, Web Application Design, AJAX Frameworks, RESTful architecture, Dependency Injection, MVP, RIA, RPC, ePolicy Orchestrator, SCAP, Bro policy script, Lawn Care
Education
Duke University 1996 — 2000
Bachelor of Science (BS), Electrical Engineering & Computer Science (dual major)
Beaufort High School 1992 — 1996
COLSA February 2013 - Present
Northrop Grumman April 2005 - January 2013
USAA July 2003 - March 2005
Urban Peak March 2001 - November 2001
CHRISTUS Health September 1998 - June 1999
Health Solutions LLC March 1997 - September 1998
Era Aviation January 1993 - January 1997
U.S. Coast Guard July 1982 - June 1993
Skills
Software-Defined..., Network Security, Networking, Network Administration, Information Assurance, Technical Support, DoD, Windows, Troubleshooting, Cisco Technologies, Systems Engineering, NMS, Cisco Networks, Security Clearance, Technical Writing &..., Linux, Program Management, Information Security, Security, Computer Security, Military
Education
Western Governors University 2013 — 2014
Master's Degree, Information Security & Assurance
Embry-Riddle Aeronautical University 1994 — 2000
Bachelor of Science, Professional Aeronautics
U.S. Navy Flight Training 1987 — 1989
US Navy pilot certificate., Fixed-wing & rotary-wing flight., Earned FAA single-engine land & rotary-wing commercial & instrument ratings.
U.S. Coast Guard Officer Candidate School 1987 — 1987
Graduate, Commission
CSAA Insurance Group October 2013 - Present
CSAA Insurance Group October 2012 - October 2013
Pastor's Masters Annual Golf Tournament 2006 - 2013
Shadow Hills Church August 2006 - September 2012
Army National Guard June 2003 - June 2005
USAA June 1998 - June 2002
USAA March 1993 - June 1998
United States Air Force January 1987 - January 1992
Skills
Teaching, CAT Adjuster, P&C Independent..., Corporate Training, Public Speaking, Customer Service, Insurance Adjusting, Property Claims, Aeronautics, Military Training, Technical Presentations, Xactimate 27.5, Problem Solving, Technical Writing, Process Efficiency, Negotiation, Organizational..., P&C Adjuster License- TX, Property & Casualty..., CAT, Claim, Xactimate, Commercial Insurance, Claim Investigation, Property Damage, Business Analysis, Technical Analysis, Curriculum Development, Mentoring New Hires, Legal Liability, Liability, General Insurance, Underwriting, Training, Insurance, Claims Management, Management, Team Building, Risk Management
Education
Embry-Riddle Aeronautical University
Bachelor of Science (BS), Professional Aeronautics
Embry-Riddle Aeronautical University
Master of Science (MS), Aerospace Science
Plus One Health Management Inc September 2015 - Present
Health Fitness Corporation January 2013 - August 2015
Beaufort Memorial hospital April 2010 - February 2013
HealthFitness/FedEx CTC Wellness Center September 2009 - March 2010
USAA January 2009 - May 2009
Skills
Cpr Certified, Fitness Training, Public Speaking, Personal Training, Fitness, Customer Service, Exercise Physiology, Event Planning, BLS, Wellness, Strength Training, PowerPoint, Microsoft Office, Leadership, Microsoft Excel, Microsoft Word, Outlook, Health Promotion, Marketing, Social Media, First Aid, Incentive Programs, Employee Wellness, Health Education, CPR Certified, Exercise Prescription, Sports
Education
East Carolina University 2004 — 2009
Bachelor of Science (B.S.), Health Fitness Specialist
USAA September 2001 - Present
Education
University of South Florida 1993 — 1995
Master's degree, Adult and Continuing Education and Teaching, A
Eckerd College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
CSC November 2014 - Present
USAA January 2014 - November 2014
Merits Health Products November 2009 - September 2011
Telserv, LLC April 2007 - March 2009
Black Box Network Services January 2000 - April 2007
Smart Design Systems, LLC 2001 - 2007
568Systems January 1997 - December 1999
Nortel Networks January 1982 - December 1997
Skills
Telecommunications, Project Management, Telephony, Cabling, Operations Management, Management, LAN-WAN, Troubleshooting, Customer Service, Security, Networking, Process Improvement, Vendor Management, Customer Satisfaction, Call Centers, Training, Sales, Customer-focused Service, Computer Proficiency, Strategy
Education
Eastern Connecticut State University 1990 — 1998
Bachelors, Business, 3.8
USAA September 2014 - Present
It Works Global July 2015 - Present
Self-employed February 2013 - Present
Service Credit Union May 2010 - December 2010
American Express 2008 - 2009
Credit Union West 2007 - 2008
Desert Schools Federal Credit Union May 2006 - September 2007
Skills
Newborn, Glamour, High School Senior, Maternity, Photographers, Photography, Studio Photography, Candid Photography, Photography Studio, Boudoir, Pregnancy, Photos, Photojournalism, Children, Childhood, Mothers, Teen Services, Portraits, Portrait Photography, Editorial Portraiture, Senior Portraits, Digital Photography, Fashion, Fashion Photography, Stylized, Wedding Photography
Education
Estrella Mountain Community College 2013 — 2016
Entrepreneurship/Entrepreneurial Studies
1st Global September 2014 - Present
USAA October 2013 - August 2014
Wells Fargo Advisors January 2013 - August 2013
Skills
Investments, Portfolio Management, Strategic Planning, Process Improvement, Microsoft Excel, Customer Service, Sales, Budgets, Team Building, Sales Management, Public Speaking, New Business Development, Marketing, Negotiation, Investment Properties, Real Estate, Financial Analysis, Financial Guidance, Banking, Management, Finance, Series 7
Education
Escuela Politécnica del Ejército 2001 — 2003
2Yr. Mechanical Engineering, Mechanical Engineering
Fleet Weather Center Norfolk June 2015 - Present
USAA May 2015 - June 2015
Office of the Commonwealth's Attorney March 2015 - May 2015
Atmospheric Technology Services Company October 2014 - May 2015
Office of the Commonwealth's Attorney: City of Virginia Beach September 2014 - December 2014
Trident Technologies September 2013 - September 2014
Bermuda Weather Service, BAS-Serco, LTD September 2012 - October 2013
United States Navy November 2008 - September 2012
Fleet Weather Center Norfolk, Shore Component July 2007 - November 2007
Naval Central Meteorology and Oceanography Center January 2006 - July 2007
Skills
Command, Aviation, Maritime, Navy, Military Operations, Military, Military Experience, Security Clearance, DoD, National Security, Weapons, Defense, Force Protection, Operational Planning, Training, Leadership, Aircraft, Radar, Operations Management, Meteorology, Government, Security, Intelligence
Education
ECPI College of Technology 2011 — 2014
Bachelor of Science (BS)
Naval Training Technical Unit Keesler AFB, Ms 2003 — 2003
7412
Naval Technical Training Unit Keesler AFB, Ms 2000 — 2001
0000
Liberty County High School 1995 — 1999
College Prepatory and Vocational Seal
Suncoast AutoBuilders, Inc. January 2012 - Present
Allstate Construction January 2004 - January 2012
USAA December 1989 - January 2004
Skills
Construction Management, Renovation, LEED, Contractors, Green Building, Construction, Contract Management, Residential Homes, Sustainable Design, Submittals, Comprehensive Planning, Microsoft Office, Process Scheduler, Budgets, Project Estimation, AutoCAD, Project Coordination, Value Engineering, Restoration, Carpentry, Supervisory Skills, Pre-construction, Change Orders, Subcontracting
Education
Emory University 1985 — 1989
BA, Art History
The Stony Brook School 1982 — 1985
High School Diploma
USAA July 2015 - Present
USAA Insurance and Financial Services April 2013 - Present
USAA May 2012 - Present
Out and Equal 2012 - 2013
State Farm Insurance February 2008 - April 2012
State Farm Insurance January 2008 - April 2012
State Farm Insurance April 2003 - December 2007
State Farm Insurance September 2002 - December 2007
State Farm Insurance January 2002 - August 2002
State Farm Insurance April 2001 - January 2002
Skills
Leadership, Sponsorship, Marketing, Strategy, Strategic Planning, Marketing Strategy, Lead Generation, Direct Mail, Coaching, Management, PowerPoint, Brand Management, Team Leadership, Market Analysis, Contract Negotiation, Sports, Relationship Marketing, Budgets, Team Building, Sales, Insurance, Marketing Communications, Social Media Marketing, Advertising, Event Planning, Business Development, Customer Retention, Program Management
Education
University of Pennsylvania - The Wharton School 2015 — 2015
Executive Leadership Series: High Potential Leaders
University of Phoenix 2008 — 2009
MBA, Business/Marketing
Eastern Kentucky University
Bachelor of Arts Degree, Finance and Investments; Business Education Accreditation
Eastern Kentucky University 1985 — 1990
BA, Finance and Business Education
ASSOCIATION OF NATIONAL ADVERTISERS
University of Phoenix
Masters of Business Administration, 2009
Rackspace Hosting 2008 - Present
USAA March 1999 - June 2008
Skills
Cloud Computing, Managed Hosting, System Administration, Salesforce.com, Data Center, Team Leadership, Channel Partners, SaaS, Network Security, Enterprise Software, Solution Selling, Virtualization, SAN, Infrastructure, Managed Services, Storage, High Availability, Sales Process, Account Management, Servers, Storage Area Networks, Co-location, Business Development, Disaster Recovery, Security, VMware, Direct Sales, Professional Services
Education
Eastern New Mexico University
Home February 2014 - Present
USAA June 2013 - February 2014
AT&T March 2009 - April 2013
Coldwell Banker United 2002 - 2010
Skills
Customer Service, Sellers, Foreclosures, Executive Management, Negotiation, Sales, Selling, New Home Sales, Referrals, Marketing, Residential Homes, Relocation, Training, Marketing Strategy, Single Family Homes, Contract Negotiation, Sales Management, Real Estate, Short Sales, Team Building, REO, First Time Home Buyers, Customer Satisfaction, Online Marketing
Education
Drury University 1987 — 1991
Executive Administration, Business
MSU Springfield MO
Business Administration and Management, General
Vision Communications October 2011 - Present
Expedia August 2010 - March 2011
USAA May 2010 - September 2010
Skills
Marketing Strategy, Marketing Research, Financial Planning
Education
Evangel University 2005 — 2010
BBA, Business Management, Accounting, Music Business, Music Technology
Spectrum Healthcare Resources April 2011 - Present
Spectrum Healthcare Resources January 2009 - March 2011
U.S. Air Force October 2007 - January 2009
Samaritian Care Hospice February 2006 - February 2008
USAA April 1993 - November 2001
Skills
Program Management, Process Improvement, Leadership, Project Management, Strategic Planning, Team Building, Product Management, Cross-functional Team..., Change Management, Software Documentation, Team Leadership, Quality Assurance, Healthcare Management, Healthcare, Hospitals, Training, Customer Service, Management, Leadership Development
Education
San Antonio College 2002 — 2004
Associate of Arts and Sciences (AAS), Registered Nursing/Registered Nurse
Embry-Riddle Aeronautical University 1979 — 1980
MBA, Business
Webster University 1975 — 1976
MA, Human Relations
Texas State University-San Marcos 1965 — 1968
BS, Education
USAA September 2015 - Present
Centura College July 2015 - September 2015
South University 2013 - July 2015
Centura College Corporate Office 2012 - 2013
Centura College 2010 - 2012
Elizabeth City State University 2008 - 2009
Freelance Marketing & Public Relations 2008 - 2008
Skills
Microsoft Excel, Microsoft Office, Management, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, English, Recruiting, Interviews, Student Affairs, Customer Retention, Staff Development, Admissions, Public Speaking
Education
Southern New Hampshire University 2014 — 2016
Master of Arts (M.A.), New Media and Marketing
Elizabeth City State University 2006 — 2009
Bachelor of Arts (B.A.), Communication and Media Studies
Homesite Insurance July 2012 - Present
USAA June 2007 - June 2012
United States Air Force June 1981 - July 2001
Skills
Property & Casualty..., Insurance, Casualty, General Insurance, Liability, Underwriting, Umbrella Insurance, Air Traffic Control..., Flight Operations, Property Claims
Education
Embry Riddle Aeronautical University-Prescott 1999 — 2001
Master of Aeronautical Science, Operations and Management
Embry-Riddle Aeronautical University 1999 — 2001
Master of Science (MSc)
Southern Illinois University, Carbondale
Bachelor of Science, Aviation Management
AT&T May 2014 - Present
USAA September 2013 - May 2014
iostudio 2009 - 2013
Skills
United States Army..., United States Army..., Military, Intelligence Analysis, Security Clearance, Tactics, Emergency Management, Leadership, Customer Service, Microsoft Office, Military Experience
Education
Eastern Kentucky University 2014 — 2016
Master of Science (M.S.), Safety, Security, and Emergency Management
Eastern Kentucky University 2012 — 2013
Bachelor of Science (B.S.), Criminal Justice, 3.53
Ameriprise Financial Services, Inc. November 2011 - Present
IBM April 2011 - November 2011
Bloomberg March 2007 - April 2011
USAA July 2006 - November 2006
IBM March 1984 - July 2006
Skills
Performance Tuning, Replication, AIX, DB2, Linux, Database Design, SQL, Relational Databases, Server Architecture, Database Administration, Databases, Unix, Database Management, Software Project..., Database Admin, Oracle, Business Intelligence, Requirements Analysis, Agile Methodologies, Perl, Cloud Computing, Solaris, Data Modeling, Data Migration, Data Warehousing, Unix Shell Scripting, High Availability, Disaster Recovery, Enterprise Architecture, SQL Tuning, PL/SQL, Solution Architecture, Data Integration, IBM AIX
Education
Dutchess Community College 1978 — 1998
Communications & Media Arts & Engineering
iHeartMedia, Inc. November 2013 - Present
KIPP: San Antonio March 2012 - November 2013
City of San Antonio March 2008 - February 2012
City of San Antonio March 2008 - February 2012
US Navy January 2003 - March 2008
USAA January 2001 - March 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Teaching, HTML, Accounting, Management, Data Analysis, Financial Reporting, Finance, Budgets, Strategic Planning, Analysis, Financial Analysis, Team Building, Process Improvement, Forecasting, Policy, Government, Financial Modeling, Nonprofits
Education
Liberty University 2015 — 2016
Master of Business Administration (M.B.A.), Accounting and Business/Management
The University of Texas at San Antonio 2008 — 2010
Bachelor of Business Administration (BBA), Management
University of Southern Mississippi 2006 — 2007
Bachelor of Business Administration (B.B.A.), Accounting, Deans List
East Mississippi Community College 2004 — 2006
Associate of Arts (A.A.), Accounting, Deans List
Boerne High School 1995 — 1999
Graduate, Business Administration and Management, General
USAA April 2010 - Present
Security Services Federal Credit Union November 2009 - May 2010
Wachovia / Wells Fargo May 2007 - October 2009
World Savings May 1994 - June 2007
Saratoga Financial Systems March 1993 - April 1994
Systematics Inc. June 1989 - March 1993
Computer Associates April 1987 - June 1989
The Lemans Group September 1985 - April 1987
Shared Medical Systems August 1981 - September 1985
EDS June 1975 - August 1981
Skills
SDLC, Business Analysis, Mainframe, COBOL, Process Improvement, Change Management, Project Management, SharePoint, Testing, Visio, CICS, SQL, Vendor Management, Software Project..., Analysis, Business Requirements, TSO, Banking, Requirements Gathering, Disaster Recovery, Requirements Analysis, Management, Software Documentation, Integration, Data Center, Risk Management, Software Development, IT Management, PMP, DB2, Business Intelligence, Enterprise Architecture, Data Warehousing, PMO, Systems Analysis, Project Portfolio..., Agile Methodologies, ITIL, Business Process..., Program Management, MS Project, IT Strategy
Education
Elizabethtown College 1971 — 1975
BS, Computer Science, Business Administration
Palo Verde Nuclear Generating Station April 2013 - Present
USAA April 2007 - April 2012
US Air Force January 1997 - September 2006
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Customer Service, Transportation, Troubleshooting, PowerPoint, Insurance, Program Management
Education
Estrella Mountain Community College 2010 — 2013
Associate of Arts (AA) AGS, Liberal Arts and Sciences/Liberal Studies, Power Plant Technologies
ActiveProspect, Inc. November 2013 - Present
j.winslow design June 2006 - Present
Draker August 2012 - November 2013
Solar Power Technologies Inc May 2011 - August 2012
SolarWinds November 2010 - May 2011
NIC May 2010 - November 2010
USAA September 2007 - May 2010
Education
Duquesne University 2003 — 2007
Bachelor, Music Technology
USAA November 2014 - Present
Ricoh Americas Corporation February 2011 - November 2014
United States Marine Corps January 2006 - January 2013
Skills
Salesforce.com, Sales, Territory..., Management, Microsoft Office, Microsoft Excel, Military, Security Clearance, Training, Military Operations, Military Experience, DoD, Military Training, Weapons, Organizational..., Aircraft, Troubleshooting, Leadership
Education
Eastern Kentucky University 2006 — 2009
Bachelor's degree
Marine Corps Communication and Electronics Course 2006 — 2006
Field Radio Operator Course
MIntz, Levin, Cohn, Ferris, Glovsky and Popeo PC April 2012 - Present
Chadbourne & Parke LLP August 2010 - April 2012
Debevoise & Plimpton, LLP September 2002 - August 2010
White & Case, LLP December 1996 - September 2002
USAA August 1984 - May 1994
Skills
International Law, Expert Witness, Legal Advice, Legal Compliance, Insurance Claims, Insurance Law, Mediation, Public Speaking, Special Projects, Published Author, Non-executive Director, Managerial Experience, Teaching Skills, Risk Management, Risk Assessment, Risk Mitigation, Regulatory Analysis, Hedge Funds, Private Equity, Report Writing, Trustee, Commercial Insurance, General Insurance, Board Presentations, Board Training, Board Leadership, Arbitration, Licensing, Litigation, Insurance, Corporate Law, Securities Regulation, Restructuring, Leadership, Bankruptcy, Management, Corporate Governance
Education
Stetson University College of Law 1994 — 1996
Juris Doctor, Law
Eckerd College
Bachelor of Arts, Business
Alfa Laval May 2012 - Present
USAA January 2006 - May 2012
Hubbell Steel Corporation December 2003 - January 2006
Henry Technologies 1984 - 2003
Skills
Customer Service, Coaching, Marketing, Management, Customer Satisfaction, Process Improvement, Leadership, Sales, Change Management, Training, Team Leadership, Sales Management, Team Building, Sales Operations, Account Management
Education
Elmhurst College 1999 — 2002
BS, Business Admin, International Business
Barclays Wealth and Investment Management in the Americas July 2013 - Present
USAA April 2011 - May 2013
Women & Co./Citi January 2007 - April 2011
Citi Smith Barney January 2001 - December 2006
Smith Barney March 1995 - January 2001
Smith Barney June 1994 - March 1995
Merrill Lynch October 1989 - June 1994
Shearson American Express June 1985 - October 1989
Education
Dutchess Community College
The Home Depot February 2014 - February 2015
R. P. Ryan Insurance March 2008 - June 2014
The Arizona Group October 2007 - March 2008
USAA 2003 - 2007
US Army November 1981 - February 2002
Skills
Property & Casualty..., Umbrella Insurance, Commercial Insurance, Insurance, Legal Liability, Term Life Insurance, Workers Compensation, General Insurance, Health Insurance, Liability, Underwriting, Small Business, Casualty, employee supervision, Retail Sales, Commercial Lines, Professional Liability, Personnel Supervision
Education
El Paso Community College 1991 — 1993
General Studies, 3.44
Camelback 1977 — 1981
USAA April 2006 - Present
USAA August 2011 - July 2012
USAA March 2010 - August 2011
State Farm 1991 - 1998
Skills
Life Insurance, Annuities, Financial Advice, Series 7, Series 24, Series 65, Retirement Planning, Insurance Planning, Retirement, Financial Planning, Wealth Management, Investments, Insurance, Mutual Funds, Property & Casualty..., Property Claims, Internal Audit, Strategic Financial..., Fixed Annuities, IRAs, Asset Allocation, Financial Advisory, Financial Planners, Series 63, Finance, Financial Services, Management, Investment Advisory, Risk Management, Portfolio Management
Education
Eastern Illinois University 1980 — 1984
BS Business, Finance/Economics
NCHS
NCHS
USAA September 2012 - Present
Carnegie Technologies January 2012 - August 2015
Pocket Communication June 2008 - December 2011
MediaSpan Software/HarrisBaseview December 2002 - June 2008
Baseview Products June 1999 - August 2001
Herald-Bulletin April 1998 - June 1999
Skills
ETL, Data Warehousing, Troubleshooting, MySQL, Business Objects, Data Migration, Databases, Integration, Microsoft SQL Server, Software Documentation, T-SQL, Vendor Management, Testing, System Administration, Project Management, Linux, Software Development
Education
The University of Texas at San Antonio 2009 — 2011
Bachelors of Business Administration, Infrastructure Assurance
Texas State University 1996 — 1997
Mass Communication
Embry-Riddle Aeronautical University 1992 — 1996
Stay Fit 24 August 2015 - Present
Infinity Health and Fitness August 2015 - Present
francesca’s® September 2014 - June 2015
UPMC August 2014 - October 2014
Health Fitness Corporation October 2012 - June 2014
Health Fitness Corporation June 2012 - December 2012
Excel Body Fitness June 2012 - December 2012
L & T Health and Fitness January 2011 - April 2012
USAA August 2010 - December 2010
Sports PT – Sports Physical Therapy of New York May 2009 - July 2009
Skills
Public Speaking, Special Populations, Personal Training, Fitness Training, Fitness, Group Exercise..., Health Promotion, Strength Training, Health Education, Employee Wellness, Wellness, Wellness Coaching, Cpr Certified, Nutrition, Functional Training, Exercise Physiology, Sports, Weight, Weight Training, Sports Nutrition, Exercise Prescription, First Aid, Lifestyle, Kinesiology, Boot Camp, Fitness Consulting, Circuit Training, Weight Management, Kickboxing, Stretching, Group Training, Exercise Instruction, Fitness Instruction, Body Composition, ACE Certified Personal..., Behavior Change, Employee Wellness..., Weight Loss Coaching, Exercise Design, CPR Certified, Customer Service, Coaching
Education
East Carolina University 2006 — 2010
Bachelor of Science, Exercise Science
USAA October 2014 - Present
Wingspan Portfolio Advisors/JPMorgan Chase February 2010 - October 2014
Washington Mutual/JPMorgan Chase March 2009 - February 2010
DiLavore Properties July 2003 - March 2009
Skills
Overall 13 years of..., Strong supervisory..., Excellent..., Deep organizational..., Ability to handle..., Solid analytical..., Experience analyzing..., Customer Service, Data Entry, Leadership, Microsoft Office, Outlook, Teamwork, Microsoft Word, Call Centers, Management, Mortgage Lending, Portfolio Management, Banking, Employee Training, Financial Analysis, Loans, Financial Services, Credit, Sales, Risk Management
Education
Eastern Florida State College 1991 — 1993
Associate's Degree, General Studies
Alutiiq January 2005 - Present
USAA 1998 - 2004
Highmark Blue Cross Blue Shield March 1995 - October 1997
Skills
PeopleSoft, Insurance, Employee Benefits, Benefits Administration, Employee Relations, New Hire Processes, Employee Orientations, ADP Payroll, Onboarding, Human Resources, New Hire Orientations, HR Policies
Education
Essex County College
Tidewater Community College
Liberal Arts
Young Living Essential Oils Independent Distributor February 2012 - Present
PAE Government Services, Inc. January 2014 - October 2014
Oakwood Christian Church February 2011 - December 2013
USAA January 2010 - February 2011
Edward Jones March 2009 - November 2009
Cedar Ridge Christian Church August 2004 - February 2009
Gardner-Edgerton Public Schools June 2002 - June 2004
Personnel By PROSTAFF February 1998 - December 2000
DST Systems February 1996 - February 1998
Skills
Series 7, Investments, Leadership, Retirement, Management, Retirement Planning, Project Planning, Small Business, Sales, Marketing, Coaching, Training, Team Building, Community Outreach, Recruiting, Public Speaking, Access, Microsoft Excel, Event Planning, Budgets, Social Networking, Team Leadership, Insurance, PowerPoint, Customer Service, Social Media, Analysis, Preaching, Microsoft Office, Networking, Executive Management, Cold Calling, Volunteer Management, Teaching, Fundraising, Nonprofits, Event Management, Strategic Planning, Entrepreneurship, System Administration, Data Analysis, Critical Thinking, Public Relations, Facebook, Discipleship, Social Media Marketing, Pastoral Care, Theology, Leadership Development, Program Management
Education
Emporia State University 2001 — 2002
Secondary Education, Business & Computers
Oklahoma State University 1989 — 1995
Bachelor of Science, Business Administration Management
USAA Systems Test AnalystUSAA1990 - 2010
United States Air Force June 1976 - April 1988
Education
ECPI College of Technology 1996 — 1998
Associate's degree, Electronic Technology
United States Air Force Academy 1972 — 1976
Bachelor of Science (BS), History
USAA April 2012 - Present
American Express January 2011 - April 2012
American Express January 2010 - January 2011
American Express December 2008 - January 2010
American Express May 2006 - December 2008
Skills
Call Centers, Financial Risk, Analysis, Fraud, Claim, Finance, Customer Service, Policy, Security, Banking, Financial Analysis, Portfolio Management, Risk Management, Credit, Financial Modeling, Strategic Financial..., Investments, Credit Cards, Financial Services, Credit Risk, Accounting
Education
Everest College-Phoenix 2003 — 2005
Associate of Arts and Sciences (A.A.S.), Criminal Justice/Police Science
USAA May 1999 - Present
Ball & Weed, P.C. August 1992 - May 1999
Xerox August 1982 - August 1989
Education
South Texas College of Law 1989 — 1992
Doctor of Law (J.D.)
Eastern Michigan University 1979 — 1982
Bachelor of Science (B.S.), Communications
Illinois Wesleyan University 1978 — 1979
USAA May 2014 - Present
USAA April 2013 - May 2014
AllianceBernstein July 2011 - April 2013
AllianceBernstein July 2008 - July 2011
Pershing, a Bank of New York Mellon Company January 2006 - June 2008
Skills
Investments, Investment Strategies, Trading, Analysis, Investment Management, Fixed Income, Equities, Financial Analysis, Risk Management, Financial Reporting, Forecasting, Asset Managment, Microsoft Excel, Portfolio Management, Accounting, Project Management, Bloomberg, Equity Research, Operational Risk..., Risk Assessment, Access, Account Management, Account Reconciliation, Microsoft Word, Eviews, Econometrics, Performance Management, Performance Measurement, Municipal Bonds, Data Analysis, Data Management, Data Integrity, Microsoft Project, Asset Management, Management, Strategic Planning, Finance, Mutual Funds, Financial Services, Alternative Investments, CRM, Strategy, Securities, ETFs
Education
Eastern University 2001 — 2005
BA, Economics, Finance & Mathematics
University of Nairobi 1999 — 2001
Mechanical Engineering
Nairobi School
Microsoft September 2013 - Present
USAA September 2007 - July 2012
K-Force Vanguard March 2007 - September 2007
Skills
HTML5, CSS, JavaScript, Front-end Development, Web Development, YUI, HTML 5, Front-end, Accessibility, Windows 8 Apps, Git, Node.js, PHP, jQuery, PhoneGap, JavaScriptMVC
Education
Duquesne University 1994 — 1999
Rhetoric, Music Performance
Raytheon May 2014 - Present
Raytheon April 2013 - May 2014
Raytheon May 2012 - April 2013
USAA February 2010 - May 2012
Lockheed Martin December 2006 - December 2009
US Navy September 2002 - October 2006
Skills
Microsoft Office, Budgeting, Data Analysis, Production, Planning, Customer Service, Product Development, Retail Banking, Compliance, Documentation, Problem Solving, Innovation, Electronics, Electro-optics, Electro-mechanical, Infrared optics, Field Service, Pneumatics, Defense Contracting, Calibration, Electrical..., Project Planning, Software Documentation, Budgets, Program Management, DoD, Security Clearance, Troubleshooting, Systems Engineering, Configuration Management, Integration, Earned Value Management, Lean Manufacturing, Manufacturing, Technical Writing, Management, Six Sigma, Military, Leadership, Aerospace, Process Improvement, Defense, Government Contracting, Cross-functional Team..., Military Experience, Operations Management, Military Operations
Education
University of South Florida
Bachelor's Degree, Business Administration and Management, General
Embry-Riddle Aeronautical University
Professional Aeronautics
Hillsborough Community College
AA, Business Administration
Employer Support of the Guard & Reserve (ESGR) 2015 - Present
Rocky Mountain Human Services February 2014 - September 2015
USAA August 2012 - November 2013
United States Air Force October 2011 - August 2012
United States Air Force February 2008 - October 2011
United States Air Force December 2005 - February 2008
United States Air Force July 2003 - December 2005
United States Air Force July 2001 - July 2003
Skills
Program Management, Risk Mitigation, Occupational Health, Technical Training, Investigation, Government Liaison, Aircraft Maintenance, Aviation, Database Management, Risk Assessment, Aircraft, Training, Risk Management, Quality Assurance, Database Admin, Project Management, Military, Analysis
Education
Embry-Riddle Aeronautical University
Bachelor of Science, Professional Aeronautics
Powers
The Community College of the US Air Force
Associates of Science, Applied Science, Aircraft Maintenance Technology
USAA April 2013 - Present
Defendorf Development August 2012 - Present
AFROTC Detachment 842 July 2010 - September 2012
7th Bomb Wing, Dyess AFB TX June 2009 - July 2010
28th Bomb Squadron, Dyess AFB TX January 2008 - June 2009
9th Expeditionary Bomb Squadron July 2007 - January 2008
7th Bomb Wing, Dyess AFB TX April 2006 - July 2007
7th Bomb Wing, Dyess AFB TX April 2004 - April 2006
98th Flying Training Sq, USAF Academy CO November 2000 - April 2004
7th Bomb Wing, Dyess AFB TX August 1995 - November 2000
Skills
Command, Business Development, Executive Management, Project Management, Military Leadership, Leadership Development, Military Operations, Training & Development, Construction Management, Aviation, Flight Operations, Aviation Operations, Information Operations, Public Speaking, Flight Safety, Investigation, Investment Properties, Employee Training, Air Force, Flights, Military, Program Management, Tactics, Leadership, Aircraft, Organizational..., Intelligence, Security Clearance, Strategic Planning, Team Building, DoD, Top Secret, Cross-functional Team..., Information Assurance, Team Leadership, Defense, Army, Military Experience, Emergency Management, Intelligence Analysis, Operations Management, National Security, Project Planning, Aerospace, Government, Commercial Aviation, Operational Planning, Policy, Training, Counterterrorism
Education
Embry-Riddle Aeronautical University 1999 — 2001
Masters of Aerospace Science, Aviation Management
US Air Force Academy 1985 — 1989
Bachelor of Applied Science (BASc), Operations Research, 3.56
USAA September 2014 - Present
Fool's Vibe 2007 - 2014
GetFresh October 2012 - December 2012
Hyperlinks Media April 2011 - July 2012
Skills
Graphic Design, User Interface Design, HTML 5, CSS3, JavaScript, PHP, Art Direction, Branding & Identity, Front-End Development, Brand Developement, Photography, Web Design, MySQL, Front-end, Creative Direction, User Interface, CSS
Education
University of Houston 2009 — 2011
Creative Writing, English, Art
Cal State University Channel Islands
Creative Writing, Art
El Camino College
USAA December 2014 - Present
USAA May 2013 - December 2014
Skills
Marketing Strategy, Product Marketing, Web Development, Property & Casualty..., Retail Banking, Mortgage Lending, Insurance, Underwriting, Product Management..., Umbrella Insurance, Management, Change Management, Business Strategy, Risk Management
Education
Wake Technical Community College 1988 — 1989
Associate of Arts (A.A.), Hospitality Administration/Management, 4.0
East Carolina University - College of Business 1981 — 1985
Bachelor of Science (BS), Business Administration, Management and Operations, 3.0
Truth in Interviewing, LLC -- www.truthininterviewing.com January 2015 - Present
Lone Star Search and Rescue August 2010 - Present
Lone Star Weapons Systems February 2009 - Present
USAA December 2006 - February 2011
Travelers Insurance September 2005 - December 2006
CIGNA September 2000 - September 2005
Heartland Claims Services January 2000 - September 2000
El Cajon Police Department January 1990 - January 1999
United States Army January 1981 - January 1999
Mingus Constructors January 1991 - January 1996
Skills
Behavioral Interviewing, Lie Detection, Investigation, Private Investigations, Fraud, Evidence, Interrogation, Firearms, Criminal Justice, Police, Enforcement, Training, Law Enforcement, Surveillance, Interviews, Management, Physical Security, Security Management, Background Checks, Executive Protection, Criminal Investigations, Emergency Management, Workers Compensation, Claim, Corporate Security, Patrol, Internal Investigations, Personal Protection, Personal Security, Tactical Operations, Search and Rescue, Emergency Services, Public Safety, Protection
Education
REID & Associates 2008 — 2010
REID TECHNIQUE OF INTERVIEWING AND INTERROGATION, Law Enforcement Investigation and Interviewing
Grossmont College 1990 — 1996
San Diego City College 1989 — 1990
Criminal Justice
Embry-Riddle Aeronautical University-Worldwide 1984 — 1985
Commercial, multi-engine, Instrument, Helicopter Pilot, Aviation
Panasonic Avionics Corporation December 2014 - Present
PennyMac July 2013 - November 2014
Computer Services, Inc. February 2012 - April 2013
Cisco Systems September 2011 - December 2011
Tesoro March 2011 - September 2011
Rackspace Hosting January 2011 - March 2011
Goldbelt Raven April 2010 - January 2011
USAA August 2009 - March 2010
BAMC January 2009 - March 2009
Skills
CICSP, Ironport, CISCO, CCNA, Security+, Windows XP Professional, CSA, IPSec, VPN, Firewalls, IDS, IPS, Cisco Technologies, XP, Network Security, Active Directory, Hardware, A+ Certified, Servers, Technical Support, Troubleshooting, TCP/IP, Windows Server, Routers, VMware, Security, Networking, Penetration Testing, Help Desk Support, ASA, Switches, Cloud Computing, System Deployment, Network Administration, Windows, Computer Security, Disaster Recovery, System Administration, Microsoft Certified..., WAN, Cisco Call Manager, Network Architecture, BMC Remedy, Software Installation, Routing, Data Center, Linux, Windows XP
Education
Stanford University 2013 — 2015
Advanced Computer Security Certificate, Advanced Computer Security, 3.5
Northwest Vista College 2011 — 2011
CISCO Networking
Texas Massage Therapy School - San Antonio 2004 — 2005
Licensed Massage Therapist, Massage Therapy
New York Institute of Massage Therapy 2003 — 2004
Massage Therapy
Erie Community College 2002 — 2004
General Studies Liberal Arts
Fit For Life 24 May 2015 - Present
USAA January 2015 - May 2015
Outback Steakhouse October 2012 - December 2014
YMCA June 2010 - August 2012
Skills
Fitness Testing, Child Development, Leadership, Customer Service, Personal Training, Microsoft Office, Time Management, Communication, Management, Teamwork, Group Exercise...
Education
East Carolina University 2010 — 2015
Bachelor of Science (B.S.), Health Fitness Specialist
Summit Community Church June 2015 - Present
Arizona Coalition to End Homelessness April 2015 - Present
Independent Beachbody Coach June 2014 - Present
US Air Force Reserve 2012 - Present
USAA September 2014 - April 2015
HealthSouth October 2013 - August 2014
Grand Canyon University February 2011 - January 2012
Dr. Joe T. Hayashi February 2010 - July 2010
Skills
Customer Service, Leadership, BLS, Public Speaking, Quality Patient Care, Microsoft Office, Phlebotomy, EKG, Telephone Skills, Healthcare, PowerPoint, Microsoft Word, Sales, Appointment Scheduling, Project Management, EMT, Time Management, Community Outreach, Event Planning, Social Media, Microsoft Excel, Data Entry, Communication, Medical Procedures, Risk Assessment, Oral & Written..., Typing, Childcare, Adaptability, Problem Solving, Nursing Aptitude, Self Discipline, Strategic Thinking, Process Improvement, Security of Patient..., Peer Motivator, Volunteerism, Highly Ambitious, Fundraising, Accounts Payable, Accounts Receivable, Insurance, Nonprofits, Lesson Planning, Scheduling, Budgeting, Phone Etiquette, Financial Audits
Education
Grand Canyon University 2011 — 2012
Pursuant Bachelors of Science in Nursing, Registered Nurse
Estrella Mountain Community College 2010 — 2010
Nursing Pre-Requisite
Verrado
Verrado
USAA June 2015 - August 2015
Brewed Awakenings May 2014 - May 2015
Adult Learning Systems October 2009 - March 2010
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Research, Leadership, JavaScript, Java, Python, Eclipse, NetBeans, Sublime Text, C++, Content Management, Long-term Customer..., Microsoft Operating..., Mac & PC platforms
Education
Eastern Michigan University 2012 — 2016
Bachelor's degree, Computer Science
Michigan Technological University 2010 — 2011
Computer Science, 3.8
Takeda Pharmaceuticals July 2002 - July 2014
USAA January 1998 - July 2002
Vemma 1996 - 1998
MHI Global 1995 - 1996
Skills
Managed Care, Pharmaceutical Industry, Customer Service, Cardiology, Team Building, Sales Operations, Social Media Marketing, Sales Management, Sales, Cross-functional Team..., Leadership, Social Media, Exercise Instruction, Sports Nutrition, Trumpet, New Business Development, Launching New Brands, Speech Writing, Gastroenterology, Public Speaking, Salesforce.com, Sales Presentations, Primary Care Physicians, GERD, Management, Account Management, Training, Strategic Planning, Marketing, Marketing Strategy, Pharmaceutical Sales, Lead Generation, Product Launch, Team Leadership, Strategy, Market Analysis
Education
University of Tampa 2012 — 2016
Master of Business Administration
University of South Florida 1999 — 2000
Jazz/Jazz Studies
Eastern Illinois University 1989 — 1993
Bachelor’s Degree, Health Studies
Lincoln Way
High School
ADS, Inc December 2014 - March 2015
USAA 2013 - 2014
GEICO 2009 - 2013
Senture, LLC 2008 - 2009
Department of Social Services 2006 - 2008
Skills
Negotiation, Mediation, Property & Casualty..., Insurance Law, Customer Service, Customer Oriented, Civil Litigation, Arbitration, Subrogation, Investigation, Accident Investigation, Claim Investigation, Legal Liability, Liability Analysis, Writing, Legal Research, Legal Compliance, Multi Tasking, Communication Skills, Six Sigma, Yellow Belt, Case Managment, Case Analysis, Personal Injury, Auto Injuries, Reserve Analysis, Claims Handling, Claims Resolution, Claims Management, Claims Investigations, Evidence Collection, Team-oriented, Mentoring, Special Investigations, Organization &..., Collections, Complaint Management, Biometrics, Security Clearance, Interpreting Data, Accounts Payable
Education
Edinboro University of Pennsylvania 1998 — 2002
Bachelor of Arts (B.A.), Criminology
Edinboro University of Pennsylvania 1998 — 2002
Bachelor of Arts (B.A.), Criminology
Girls Who Code April 2015 - August 2015
Duke University August 2014 - May 2015
Duke University Department of Computer Science May 2014 - May 2015
Duke University Office of Information Technology September 2011 - May 2015
USAA May 2013 - August 2013
Partners for Success August 2012 - December 2012
Skills
Python, Java, Customer Service, Microsoft Office, MIPS, Technical Support, HTML, C++, Software Installation, Troubleshooting, Project Management, Scrum, Public Speaking
Education
Duke University 2011 — 2015
Bachelor of Science (B.S.), Computer Science
Chubb Insurance April 2013 - Present
Starbucks August 2012 - April 2013
USAA November 2011 - August 2012
Wells Fargo January 2008 - November 2011
Skills
Computer Proficiency, Microsoft Office, People Skills, Customer Service, Public Speaking
Education
Estrella Mountain Community College 2010 — 2011
Associate's degree, Business Administration and Management, General
USAA March 2015 - Present
Safeway November 2014 - February 2015
Aqua-Tots Swim School Peoria March 2014 - October 2014
Aqua-Tots Swim Schools February 2011 - March 2014
Massage Envy October 2008 - March 2010
Westfield August 2008 - September 2009
H&A Transmissions August 2007 - March 2008
County of San Bernardino August 2006 - August 2007
Skills
Event Planning, Customer Service, Administrative..., Event Management, PowerPoint, Social Networking, Facebook, Time Management, Leadership, Public Relations, Team Building, Training, Sales, Microsoft Word, Leadership Development, Office Management, Teaching, Outlook, Coaching, Email Marketing, Account Management, Data Entry, Office Administration, Teamwork, Public Speaking, Sports, Social Media, Microsoft Office, Microsoft Excel, Cpr Certified, Marketing Strategy, Small Business, Customer Retention, Advertising, Hiring, Payroll, Human Resources, Employee Training, Strategic Communications, Online Advertising, Staff Development, Employee Relations, Corporate Events, Marketing Research, Telephone Skills, Interviews, Organizational..., Merchandising
Education
Everest College-Ontario Metro 2006 — 2007
Certificate, Massage Therapy/Therapeutic Massage
Chaffey College 2002 — 2003
Sociology
Macy's March 2011 - Present
USAA 2006 - 2011
SENTARA NORFOLK GENERAL 1997 - 1998
Skills
Personal Injury, Direct Sales, Time Management, Customer Service, Property & Casualty..., Customer Satisfaction, Insurance, Credit, Underwriting
Education
Elmira Business Institute 1981 — 1984
Certification, Executive Secretary, 3.16
ACE Group November 2012 - Present
Chubb Group of Insurance Companies April 2009 - June 2012
USAA July 2007 - March 2009
State Farm Insurance January 2005 - March 2007
Skills
Self Starter, Multitasker, Microsoft Office, Teamwork, Negotiation, Fast Learner, Training Skills, Mentoring, Open Minded, Insurance, Innovation, Arbitration, Commercial Insurance, Insurance Claims, Auto Liability, Strategic Planning, Organizational..., Team Motivator, Project Planning, Insurance Law, General Insurance, Site Inspections, Excel, Customer Experience, Internet Explorer, Coaching, Liability Analysis, Microsoft Excel, Policy, Leadership, Training, Analysis
Education
Keller Graduate School of Management of DeVry University 2011 — 2013
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General
UNC Charlotte 2002 — 2003
BA, Criminal Justice
Elizabeth City State University 1999 — 2002
B.A., Criminal Justice
USAA September 2015 - Present
USAA April 2015 - September 2015
US Army January 2012 - December 2014
US Army January 2006 - January 2012
IPC International October 2005 - January 2006
Organized Living March 2003 - October 2005
State of New Jersey 2002 - 2003
Skills
Java, C++, COBOL, JCL, SQL, HTML, Agile Methodologies, Troubleshooting, IBM Rational Tools, Unix, Eclipse, Microsoft Office, Military Operations, Leadership, Personnel Management, Leadership Development, Training, Community Outreach, Program Management, Team Building, Personnel Training, Community Relations, Public Speaking, Operational Planning, Military Training, Organizational..., Management, Process Improvement
Education
Eastern University 2012 — 2013
Valley Forge Military Academy & College 2004 — 2005
Eastern University 2002 — 2005
Georgian Court University 2001 — 2002
Cisco Certified Networking Academy 2000 — 2002
USAA May 2015 - Present
Acclaim Talent Agency January 2013 - Present
USAA January 2014 - May 2015
USAA October 2007 - January 2014
Spurs Sports & Entertainment July 2000 - October 2007
AT&T January 1996 - July 2000
San Antonio Sports Foundation 1993 - 1996
Skills
Social Media, Digital Video, Facebook, Content Strategy, Editorial Strategy, Editorial Direction, Online Video Production, Sports Management, Sports Marketing, Digital Marketing, Mobile Marketing, Online Marketing, AP Style, Digital Strategy, Blogging, Twitter, Video Editing, Online Journalism, Video Journalism, Multimedia Storytelling, Audience Engagement, Web Analytics, Video, Ap Style, Video Production, E-commerce, Event Management, Social Media Marketing, Corporate Communications, New Media, Editorial, Marketing Communications, Internal Communications, Advertising, Public Relations
Education
Emerson College 1991 — 1993
M.A., Business Communications
The University of Texas at Austin 1988 — 1991
B.A., Psychology, Advertising
USAA January 2013 - Present
Liberty Mutual Insurance September 2012 - January 2013
RJ Reynolds June 2010 - August 2012
Private home July 2006 - April 2009
Michigan Seamless Tube October 2005 - July 2006
Skills
Fluent in Spanish, Fluent in Russian, Life Insurance, P&C License
Education
Oakland University 2007 — 2009
Master of Arts in Teaching, Language Arts & Spanish
Eastern Michigan University 2001 — 2004
Bachelor of Business, Sales & Marketing
USAA January 2015 - Present
Texas Diversity Council 2013 - Present
The Boeing Company October 2008 - January 2015
The Boeing Company October 2003 - September 2008
United States Air Force July 2000 - October 2003
Skills
Six Sigma, Continuous Improvement, Process Improvement, Lean Manufacturing, Value Stream Mapping, Program Management, 5S, Aerospace, Operations Management, Business Process..., Analysis, Root Cause Analysis, Team Building, Cross-functional Team..., Manufacturing, Kaizen, DMAIC, Diversity & Inclusion, Problem Solving, Business Decision Making, Leadership, Project Management, Management, Aircraft, Strategic Planning
Education
University of Phoenix 2013 — 2014
Master of Business Administration (M.B.A.)
National Graduate School 2008 — 2009
Master of Science (M.S.), Quality Systems Management
Embry-Riddle Aeronautical University 2004 — 2008
Bachelor of Applied Science (B.A.Sc.), Professional Aeronautics
Villanova University 2008 — 2010
Master Certificate in Project Management, Project Management
Villanova University 2008 — 2008
Lean Six Sigma Black Belt
Hampton Roads Chamber of Commerce January 2015 - Present
Managing Communications Consulting August 2002 - Present
USAA February 1999 - September 2002
Cox Communications June 1994 - February 1999
Sentara Healthcare April 1990 - June 1994
Skills
Media Relations, Internal Communications, Public Relations, Marketing Communications, Blogging, Marketing, Public Speaking, Social Media, Strategy, Strategic Communications, Leadership, Newsletter Production, Communication Training, Brochures, Reputation Management, Presentation Coaching, B2B, Website Development, Direct Marketing, Job Coaching, Op-eds, Personal Branding, Key Message Development, Product Launch, Strategic..., Award Submissions, Government Contracting, Special Event, Vertical Marketing, Local Advertising, Employee Recognition, Expertise in strategic..., Start-up Operations, Interview Coaching, Job Description..., Community Relations, Executive Communications, Energy Issues, Brand PR, Networking Strategies, Company Branding, Marketing Partnerships, Sponsorship Strategy, Trade Show Development, Contact Strategy, National Media Relations, RFP preparation, Supervisor..., Non-profit Leadership, New Business Development
Education
Eastern Kentucky University 1968 — 1972
BA Theatre Arts/Communications, Communications, English
Lyft September 2014 - Present
All Squared Away January 2014 - Present
Chesapeake Public Schools September 2000 - June 2014
USAA July 1991 - January 1995
Skills
Event Planning, Event Management, Fundraising, Public Relations, Social Networking, Entertainment, Volunteer Management, Community Outreach, Social Media, Customer Service, Parties, Community Organizing, Microsoft Office, Political Campaigns, PowerPoint, realestate
Education
Tidewater Community College 2002 — 2003
Real Estate
Dutchess Community College 1980 — 1982
Associate's degree, Administrative Assistant and Secretarial Science, General
USAA June 2014 - Present
JD Byrider September 2011 - Present
Aaron's, Inc April 2009 - March 2011
Friendly Computer Services February 2008 - February 2009
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Typing, Highly detail oriented, Organizational..., Leadership, Initiator, Multi Tasking, Data Entry, Management, Invoicing, Customer Satisfaction, Interviews, Time Management, Loans, Telephone Skills, Office Management, Office Administration, Teamwork, Administrative..., Outlook, Filing, Spreadsheets, Training, Customer Service, Customer Retention, Team Leadership, Notary Public, Microsoft Office, Team Building, People Skills, Administration, Finance, Critical Thinking, Conflict Resolution
Education
Hillsborough Community College 2013 — 2015
Associate's degree, Business Administration and Management, General
Everest University-Tampa 2006 — 2009
Associate's degree, Criminal Justice and Corrections
UpperRoom & iLendx Banking Consulting April 2007 - Present
Kaeppel Consulting March 2012 - May 2014
JP Morgan Chase August 2011 - August 2012
USAA July 2004 - April 2010
Aviva, PLC. 1999 - 2004
United States Air Force 1993 - 1997
Skills
Finance, Loans, Program Management, Banking, Product Management, Financial Services, Change Management, Project Management, Portfolio Management, Process Improvement, Strategic Planning, Business Analysis, Vendor Management, Marketing, Management, Insurance, Team Building, Strategy, Integration
Education
Eastern Nazarene College 1997 — 2000
BA, Business
mhs
USAA July 2015 - Present
USAA October 2013 - Present
Helios HR December 2011 - September 2013
Cox Communications October 2007 - November 2011
RTI International August 2004 - October 2007
Time Warner Cable March 2002 - August 2004
WakeMed May 2001 - March 2002
NC Division of Vocational Rehabilitation May 2000 - May 2001
Media General - WNCT April 1998 - May 2000
Skills
Employee Relations, Talent Management, Performance Management, Employee Engagement, Benefits Administration, PeopleSoft, Organizational..., Employee Benefits, Talent Acquisition, Human Resources, Compensation & Benefit, Coaching, Personnel Management, Process Improvement, Leadership, Training, Sourcing, Compensation Structures, Compensation
Education
East Carolina University 1998 — 2000
M.PA. Master of Public Administration, Human Resources Management
East Carolina University 1993 — 1997
B.S, Political Science
USAA November 2010 - Present
Grand Canyon University April 2012 - Present
Hallmark University January 2014 - Present
Joe Gartrell, Inc. June 2010 - October 2010
The University of British Columbia August 2008 - May 2010
JPMorgan Chase June 2005 - December 2007
Metropolitan College of New York April 2007 - August 2007
Legg Mason May 2004 - May 2005
SouthernSkies Communications Group, Inc. January 2000 - March 2003
Cox Communications June 1999 - January 2000
Skills
Project Management, Management, Activity Based Costing, Organizational..., Curriculum Development, Team Building, Teaching, Statistics, Public Speaking, Process Improvement, Mentoring, Continuous Improvement, Coaching, Performance Management, Product Development, Writing, Change Management, Process Engineering, Six Sigma, Business Process..., Strategic Planning, Organizational..., Cross-functional Team..., Risk Management, Business Management, Project Planning, Program Management, Analysis, Leadership, Operations Management, Entrepreneurship, Policy, Strategy, Business Analysis, Quality Assurance, Training, Budgets, Lean Manufacturing, Data Analysis, Government, Team Leadership, Team Management, Microsoft Office, Management Consulting, Leadership Development
Education
Grand Canyon University 2012 — 2015
PhD student (ABD), Industrial and Organizational Psychology
Nova Southeastern University 1996 — 1997
Doctor of Business Administration program
Embry-Riddle Aeronautical University 1992 — 1994
MS, Aeronautical Science
University of Phoenix 1988 — 1991
BA, Management
University of Arizona 1979 — 1980
Business Economics program
Sabino High School 1977 — 1979
Diploma
Palo Verde High School 1975 — 1977
Travelers May 2015 - Present
XL Group January 2014 - April 2015
The Hartford September 1997 - December 2013
USAA November 1991 - July 1997
Skills
Actuarial Science, Insurance, Employee Benefits, Property & Casualty..., General Insurance, Pricing, Management, Microsoft Excel, Reinsurance, Vendor Management, Business Strategy, Business Analysis, Product Development, Business Objects, SAS, Business Intelligence, Fixed Annuities, Analysis, Underwriting, Risk Management, Financial Analysis, Liability
Education
Duke University
AB, English and German
Georgia State University
MS, Computer Information Systems
InteliSecure January 2015 - Present
USAA April 2013 - April 2014
United States Air Force June 2002 - April 2013
Skills
CompTIA Security+, CompTIA A+, CompTIA Network+, CIW, ISO 27001, Data Loss Prevention, SIEM, Internal Controls, Series 7, Series 63, Series 66, Information Security..., Executive Management, Program Management, Project Management, Leadership, Management, Information Assurance, Policy, Logistics Management, Internal Audit, DLP, Symantec Security, Websense, RSA Security, McAfee
Education
Embry-Riddle Aeronautical University 2005 — 2009
Master of Science (MS), Aeronautics/Aviation/Aerospace Science and Technology, General
University of Minnesota-Crookston 2001 — 2002
Bachelor of Science (BS), Applied Studies
Essent Guaranty,Inc. December 2013 - Present
USAA April 2010 - December 2013
Roger Ilsley Enterprises February 2009 - April 2010
RMIC February 2001 - February 2009
Sara Lee Knit Products November 1995 - November 2000
National Textiles 1998 - 2000
Hallmark Cards August 1976 - October 1995
Ambassador Cards/Hallmark Inc 1990 - 1995
Skills
Organizational..., Team Building, Customer Service, Conflict Resolution, Adult Education, Mentoring, Coaching, Leadership Development, Performance Management, Change Management, Succession Planning, Training Delivery, Workshop Facilitation, Training, Leadership, Sales Management, Human Resources, Employee Training, Budgets, Management, Program Management, Strategic Planning, Vendor Management, Cross-functional Team..., Executive Coaching, Process Improvement, Team Leadership, Sales, Sales Operations, Customer Satisfaction, Selling, CRM, Strategy, Sales Process, Analysis, Time Management, Call Centers, Recruiting, Instructor-led Training, Performance Consulting, Instructional Design, Blended Learning, Employee Engagement, Learning Management, Selling Skills, Talent Management, ADDIE, Organizational..., Presentation Coaching, Performance Improvement
Education
Emerson College 1968 — 1972
BS, Speech
Montclair State University
Continuing Education
VROOM.COM May 2015 - Present
Amazon October 2012 - Present
Comcast, Inc. - Central Division March 2010 - March 2012
Connextions August 2009 - December 2009
USAA April 2007 - August 2009
Hewitt Associates 1996 - 2004
Skills
Workforce Management, Call Center, Customer Service, BPO, Customer Experience, Contact Centers, Aspect, IEX, Call Centers, Employee Benefits, Forecasting, Leadership, Customer Satisfaction, Process Improvement, Management, Outsourcing, Vendor Management, Strategy, Team Management, Enterprise Software, Human Resources, Analysis, Training, Coaching, Performance Management, Team Building, Team Leadership, Customer Retention, Business Process
Education
Geneva College 1989 — 1992
BS, Business Adminisration
Embry-Riddle Aeronautical University 1987 — 1989
Aeronautical Science, Flight Training
CJCS
Umpqua Bank April 2014 - Present
HomeStreet Bank August 2013 - April 2014
USAA 2010 - 2013
USAA 2009 - 2010
Washington Mutual 2000 - 2009
LeapSource, Inc. 2000 - 2000
Arthur Andersen 1996 - 2000
Skills
Mortgage Banking, Secondary Market, Capital Markets, Interest Rate Risk..., Pricing, Credit Risk, Mortgage Lending, Banking, Valuation, Financial Services, Risk Management, Hedging, Trading, Securitization, Loans, Mortgage Servicing, Investor Relations, Portfolio Management, Mergers & Acquisitions, Credit Analysis, Loan Servicing
Education
Emory University - Goizueta Business School 1993 — 1995
MBA, Finance
University of Virginia 1991 — 1993
B.A., Economics
University of Arizona 1988 — 1990
USAA January 2014 - Present
Dell, Inc. July 2012 - December 2013
Booz Allen Hamilton February 2010 - June 2012
Accenture Learning September 2007 - November 2009
US Air Force, HQ Air Education and Training Command July 2006 - September 2007
US Marine Corps Command & Staff College June 2003 - June 2006
US Air Force, Air University June 2001 - July 2003
Skills
Instructional Design, Leadership, Instructor-led Training, Training, Change Management, Project Management, Military, Team Leadership, E-Learning, Team Building, DoD, Defense, Strategic Planning, Management, Command, Air Force, Strategy, Analysis, Management Consulting, Government, Program Management, Employee Training, Executive Management, Leadership Development, Policy, Security Clearance, Business Process..., Cross-functional Team..., Government Contracting, National Security, Information Assurance, Operations Management, Operational Planning, Organizational..., Organizational..., Process Improvement, Proposal Writing, Staff Development, Earned Value Management, Federal Government, Performance Improvement, Educational Leadership
Education
Embry-Riddle Aeronautical University 1993 — 1995
MAS
United States Air Force Academy 1980 — 1984
BS
XGenRen, LLC May 2012 - Present
Club Lust March 2011 - Present
Engine No 9, Inc May 2012 - July 2012
USAA July 2010 - March 2011
Wells Fargo January 2005 - July 2010
Skills
Budgeting New Business, Financial Planning, Night Club Consulting, Business Planning, Series 7, Wealth Management, Retirement Planning, Uniform Combined State..., Investments, Asset Allocation, Investment Strategies, Portfolio Management, Retirement, Asset Managment, Financial Analysis, Series 63, Mutual Funds, Equities, Securities, Fixed Annuities, Financial Advisory, Investment Management, Wealth, Investment Advisory, Fixed Income, Alternative Investments, IRAs, Wealth Management..., Mortgage Lending, Banking, Bonds, Private Banking, 401k, Credit, Loans, Life Insurance, Options, Pensions, High Net Worth..., Finance, Personal Financial..., Restaurants, Series 6, Credit Analysis
Education
University of South Florida - College of Business Administration 2003 — 2005
Bachelor of Science, Finance
Embry-Riddle Aeronautical University 2001 — 2003
Bachelor Of Science, Aerospace Engineering
USAA July 2012 - August 2015
USAA July 2010 - July 2014
USAA July 2008 - July 2010
USAA July 2005 - July 2008
US Navy Reserve 2001 - 2005
Advantage Rent A Car 1992 - 1999
Skills
Navy, Military, Program Management, Process Improvement, Team Building, Change Management, Strategic Planning, Project Management, Troubleshooting, Coaching, Microsoft Office, Risk Management, Leadership Development, Government, Security Clearance, Team Leadership, Operations Management, Public Speaking, Organizational..., Resource Management
Education
The University of Texas at San Antonio 1989 — 1992
History
Duke University - The Fuqua School of Business
USAA May 2015 - Present
USAA October 2012 - Present
BB&T Enterprise Risk Management June 2010 - Present
1st Annual International Summit for Careers in Economics (ISCE) at Duke University January 2010 - March 2010
Skills
Time Series Analysis, Portfolio Management, Financial Analysis, Banking, Financial Modeling, Risk Management, Credit, Valuation, Commercial Banking, Finance, Analysis, Data Analysis, Financial Risk, Investments, Leadership, Management, Microsoft Excel
Education
Duke University 2008 — 2010
MA, Economics
Florida State University 2003 — 2008
BS, Economics
USAA April 2010 - Present
Franklin Templeton Investments 2002 - 2009
Franklin Templeton Investments 2000 - 2002
Franklin Templeton Investments 1994 - 2000
Education
Eckerd College
Busines Management, Business Administration, Management and Operations
National Louis University
Masters, Adult Educational Leadership
USAA June 2015 - Present
City of Tampa January 2014 - May 2015
The University of Tampa October 2012 - May 2015
Port Tampa Bay August 2014 - October 2014
Maine Department of Public Safety May 2014 - August 2014
Best Buy June 2010 - October 2012
Eastern Michigan University August 2011 - April 2012
Skills
Leadership, Customer Service, Microsoft Office, Social Media, Public Speaking, PowerPoint, Microsoft Excel, Event Planning, Social Networking, Research, Microsoft Word, Community Outreach
Education
University of Tampa 2012 — 2015
Bachelor of Arts (BA), Government/World Affairs
IES Abroad - European Union Center 2013 — 2013
European Union - Freiburg, Germany
Eastern Michigan University 2011 — 2012
USAA March 2015 - Present
Resolute Health September 2011 - March 2015
The Scooter Store July 2009 - September 2011
Lincoln Financial Group May 2007 - July 2009
Intel Corporation 2006 - 2007
Citigroup/Travelers October 2002 - December 2005
State Street Bank 1998 - 2001
Cole 2000 - 2000
Cole 2000 - 2000
Skills
Conflict Resolution, Administrative..., Web Applications, Team Building, Office Management, Policy, Calendars, Leadership, Data Entry, Outlook, Management, Spreadsheets, Project Planning, Budgets, Lotus Notes, Team Leadership, Process Improvement, PowerPoint, Teamwork, Healthcare, Employee Relations, Payroll, Customer Satisfaction, Time Management, Customer Service, HIPAA, Training, Microsoft Office, Human Resources, Sales, Software Documentation, Event Planning, Process Scheduler
Education
Eastern Connecticut State University 1982 — 1986
BA, Psychology
Compass Group December 2011 - Present
Bank of America 2003 - December 2011
Diageo 2002 - 2003
Gateway 1999 - 2003
USAA 1995 - 1999
Education
The George Washington University 1997 — 1999
MS, Human Resource Development
East Carolina University 1990 — 1994
BSBA, Business, Human Resource Management
First Data Corporation October 2014 - March 2015
USAA September 2013 - September 2014
B Resource March 2013 - August 2013
Emergent PMG; Lumenate; St. Luke's Episcopal Hospital; BHP Billiton March 2012 - March 2013
Huntsman August 2011 - January 2012
Dixie Chemical Co., Inc. 2009 - 2011
Baker Hughes 2008 - 2009
TransCanada 2007 - 2007
Fiserv Solutions (Personix) 2004 - 2007
FMC Technology and RPS 2003 - 2004
Skills
IT Management, ITIL, Active Directory, VMware, Servers, Virtualization, Change Management, Team Building, Vendor Management, Windows Server, Deployment, Team Leadership, MS Project, Budgeting, Server Architecture, Windows, VoIP, Contract Negotiation, People Management, IT Operations, Vendor Relations, Strategic Planning, IT Service Management, Disaster Recovery, Data Center, Microsoft Exchange, Management, Citrix, Project Management, System Deployment, Outsourcing, Information Technology, Technical Support, HP, WAN, ERP, Networking, Operating Systems, Storage, Storage Area Networks, Strategy, Leadership, SharePoint, Infrastructure, Consulting, Integration, Program Management
Education
The George Washington University 1999 — 2000
Masters Certificate, Project Management
Eastern Illinois University 1978 — 1980
BS in Business, Computer, Accounting, Marketing
USAA March 2013 - December 2014
USAA August 2010 - March 2013
USAA April 1997 - January 2010
IBM 1987 - 1997
Education
Duke University 1981 — 1985
BS, Psychology
USAA February 2010 - Present
GE Money 1993 - 2009
Education
El Camino College 1982 — 1985
BA, Business Administration
USAA July 2013 - Present
USAA July 2010 - July 2013
Catamaran 2008 - July 2010
Allstate Insurance 2008 - 2008
USAA 2004 - 2008
MLT Vacations June 1998 - July 2003
United States Air Force 1994 - 1999
United States Air Force 1994 - 1999
Skills
Team Building, Team Leadership, Cross-functional Team..., Channel Optimization, Telecommunications, Enterprise Software, Strategy, VoIP, Call Centers, Management, Leadership, Project Planning, Contact Centers, SIP, Vendor Management, IT Management
Education
Our Lady of the Lake University 2004 — 2006
MBA
Embry-Riddle Aeronautical University 1998 — 2002
BS
USAA September 2014 - Present
Starcom MediaVest Group December 2010 - August 2014
GSD&M Idea City January 2010 - September 2011
GSD&M Idea City January 2008 - January 2010
Skills
Media Planning, Media Buying, Digital Media, Media Strategy, Digital Strategy, comScore
Education
Duke University 1993 — 1997
BS, Public Policy
Panasas June 2015 - Present
Three Wire Systems January 2014 - February 2015
EMC June 2013 - December 2013
Merlin International January 2012 - May 2013
Merlin International August 2008 - December 2011
NetApp April 2007 - August 2008
Principal Financial Group August 2005 - April 2007
USAA November 2003 - July 2005
Skills
Storage, Cloud Computing, Solution Selling, Salesforce.com, Enterprise Software, SaaS, Account Management, Virtualization, Business Analysis, New Business Development, Business Development, Business Alliances, Security, Direct Sales, SDLC, Sales, Storage Area Networks, Vendor Management, Management, Sales Operations, Sales Process
Education
Duke University 1997 — 2001
Bachelor of Arts (B.A.), Sociology
USAA 2010 - Present
USAA May 2002 - 2010
Education
eastern nazarene college 1991 — 1995
USAA January 1990 - Present
Skills
Customer Service, Leadership, Public Speaking, Learning Management, Staff Development, Training Delivery, Adult Education, Event Planning, Property & Casualty..., Workshop Facilitation, Training, Instructional Design, Distance Learning, Coaching, Teaching, Instructor-led Training, Insurance, Curriculum Design, Leadership Development, Employee Training, Underwriting, Blended Learning, E-Learning, Hands-on Training, Higher Education, Learning Management..., Microsoft Office, Needs Analysis, Performance Consulting, SnagIt, Team Building
Education
East Stroudsburg University of Pennsylvania 1984 — 1988
BS, Elementary Education
SmartFocus March 2014 - Present
Sentillian October 2013 - March 2014
3i-MIND March 2012 - March 2014
AGT International September 2011 - March 2014
IntraLinks January 2010 - September 2011
TCS September 2007 - January 2010
Opera Software July 2006 - September 2007
Citicards 2004 - 2006
Chordiant Software 2003 - 2006
USAA 2002 - 2004
Skills
Business Process..., CRM, Pre-sales, Enterprise Architecture, SaaS, IT Strategy, SOA, Java Enterprise Edition, Product Management, Integration, Software Development, SDLC, Cloud Computing, Enterprise Software
Education
Durham University 1998 — 2001
BSc. Hons., Software Engineering, Computer Science
Durham Sixth Form 1997 — 1999
CitiGroup October 2014 - April 2015
JPMorgan Chase & Co. April 2014 - October 2014
Merrill Lynch March 2012 - January 2014
USAA January 2010 - March 2012
New York Life Insurance Company May 2008 - January 2010
Assurecor May 2007 - January 2008
Waddell & Reed December 2006 - May 2007
Skills
Retirement Planning, IRAs, Fixed Annuities, Life Insurance, Long Term Care Insurance, College Savings Plans, Investments, Retirement, Insurance, Wealth Management, Mutual Funds, Customer Service, Estate Planning, Finance, Financial Advisory, Leadership, Risk Management, Series 7
Education
Rice University 2010 — 2011
Certificate in Financial Planning, Financial Planning and Services
East Carolina University 2005 — 2007
BSBA, Finance
United States Naval Academy 2003 — 2004
Economics
School District of Hillsborough County June 2010 - Present
USF September 2006 - May 2010
Homeowners Choice Insurance 2008 - 2010
USAA 1992 - 2008
Skills
Public Speaking, Classroom, Higher Education, Mental Health
Education
University of South Florida 2006 — 2010
M.A., Guidance and Counseling
Eckerd College 1996 — 2004
B.A., Human Development
Experis IT SSIS 2012, SQL Server 2012, MS Access, Excel, Data conversion, SAPIT Solution ProviderExperis ITSeptember 2013 - Present
LST Financial July 2006 - August 2010
USAA 1996 - 2006
Skills
Management, Microsoft SQL Server, Process Improvement, Disaster Recovery, Strategic Planning, Microsoft Excel, IT Management, Microsoft Office, SDLC, Business Analysis, ITIL, Integration, Visio, SharePoint, Customer Service, Requirements Analysis, Account Management, Virtualization, System Administration, Strategic Partnerships, Security, Databases
Education
Embry-Riddle Aeronautical University 1981 — 1984
Bachelor's degree, Professional Aeronautics
Security Service Federal Credit Union April 2011 - Present
San Antonio Federal Credit Union April 2010 - March 2011
USAA June 2009 - March 2010
Wachovia Bank February 2006 - November 2008
World Savings/Wachovia Mortgage July 2004 - January 2006
World Savings/Wachovia Mortgage December 2002 - July 2004
World Savings/Wachovia Mortgage February 2000 - December 2002
Education
East Carolina University 1997 — 1999
Business
The University of Texas at Austin 1992 — 1995
Civil Engineering
USAA January 2015 - Present
Allen Tate Mortgage November 2000 - January 2015
PFPC June 1999 - November 2000
Skills
Capital Markets, Real Estate, Mortgage Banking, FHA, Refinance, Underwriting, FHA financing, Mortgage Lending, Credit, First Time Home Buyers, Loans, Loan Origination, VA loans, Residential Mortgages, Finance
Education
Elon University 1995 — 1999
BS, Finance and Marketing
CSL Behring September 2009 - Present
Everglades University February 2009 - Present
University of Phoenix January 2009 - Present
USAA May 2009 - September 2009
Carlson Marketing Group April 2005 - December 2008
Quant-Essential Consulting May 2002 - April 2005
Office Depot December 1997 - May 2002
The Sports Authority May 1997 - December 1997
Inphynet Medical Management September 1995 - May 1997
Ocwen Financial Corporation April 1994 - May 1995
Education
University of Georgia - Terry College of Business 1989 — 1993
Ph.D., Economics
Eastern Connecticut State University 1985 — 1989
BA, Economics
USAA
Skills
Call Center, Process Improvement, Management, Team Building, Leadership, Call Centers, Customer Experience, Customer Satisfaction, Customer Retention, Outsourcing, Insurance, Performance Management, Team Leadership, Operations Management, CRM
Education
Eckerd College
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
USAA 2010 - Present
Robert Half International April 2009 - February 2010
TD Bank March 2008 - September 2008
Wachovia December 2003 - March 2008
AFFLINK 2001 - 2003
Skills
Strategic Planning, Customer Service, JavaScript, Software Development, Mortgage Lending, XML, SQL, SDLC, Process Improvement, Loans, HTML, Business Analysis
Education
East Carolina University 1980 — 1987
BS
Myers Park High School
USAA January 2010 - Present
Ken Zahn, Inc.; UNF November 2008 - December 2009
Merrill Lynch June 1998 - December 2009
Alcatel; Superior Telecom November 1991 - April 1998
US Army May 1984 - October 1991
Education
Duke University - The Fuqua School of Business 1996 — 1997
M.B.A.
United States Military Academy at West Point 1980 — 1984
B.S.
Cardlytics June 2015 - Present
USAA January 2014 - June 2015
Capital One February 2011 - October 2013
Capital One June 2006 - February 2011
Bain & Company July 2001 - May 2006
MBNA/Bank of America 1997 - 1999
Andersen Consulting 1993 - 1997
Skills
Strategy, Retail Banking, Financial Modeling, Corporate Development, Credit Cards, Financial Analysis, Corporate Finance, Financial Services, Portfolio Management, Analytics, Strategic Planning, Business Process..., Loans, Market Research, Risk Management, Leadership, Management
Education
Duke University - The Fuqua School of Business 1999 — 2001
MBA, Business
Virginia Polytechnic Institute and State University - Pamplin College of Business 1989 — 1993
BS, Finance
USAA June 2014 - Present
Hudson Valley Federal Credit Union June 2013 - June 2014
Hudson Valley Federal Credit Union November 2007 - June 2013
Hudson Valley Federal Credit Union May 2007 - August 2007
Hudson Valley Federal Credit Union April 2006 - May 2007
Skills
SQL, Microsoft SQL Server, Crystal Reports, Data Management, Banking, Software Documentation, Process Improvement, OS X, Access, HTML, AIX, Disaster Recovery, Project Management, Project Coordination, Outlook, Analysis, Microsoft Office, Information Technology, CRM, Help Desk Support, Team Leadership, Team Building, JavaScript, Customer Service, Microsoft Excel, Vendor Management, Call Centers, Customer Satisfaction, Training, Risk Management, Self-driven, HTML 5, CSS3, jQuery, WebMatrix, Data Mining, Monarch Pro, Windows Batch, Loans, Microsoft Word, PowerPoint, Mac OS X, CSS
Education
Marist College 2009 — 2014
Bachelors, Information Systems
Learning Tree International 2013 — 2013
License, Microsoft 2012 SQL Database Administrator
Dutchess Community College 2004 — 2009
Associate, Computer Science
Dutchess Community College 2004 — 2008
Associates of Applied Science, Information Management
USAA July 2015 - Present
Hertz March 2014 - July 2015
Hertz April 2012 - March 2014
Hertz July 2011 - April 2012
CPS Professional Services August 2010 - August 2011
Strategic e-Business Solutions August 2009 - July 2010
United States Marine Corps July 2005 - July 2009
United States Marine Corps 2008 - 2009
Skills
Six Sigma, Value Stream Mapping, Change Management, DMAIC, Business Management, FMEA, SIPOC, Process Improvement, Theory of Constraints, Lean Manufacturing, Management, Process Flow, Business Process..., Operations Management, Continuous Improvement, Business Process Mapping, Kaizen, Entrepreneurship, Logistics, Green Belt, Business Process..., Minitab, Team Building, Program Management, Root Cause Analysis, Training, Quality Assurance, Operational Excellence, 5S, Strategic Planning, Leadership, Black Belt, Cross-functional Team..., Quality Management, Team Leadership, Supply Chain Management, Analysis, Coaching, Inventory Management, Project Planning, Process Engineering
Education
University of Maryland University College 2011 — 2013
Master of Business Administration
Villanova University 2007 — 2008
Six Sigma Black Belt
Eastern Michigan University 1999 — 2004
B.S., Criminal Justice
USAA Dept of CommerceState of TexasJune 1995 - July 1998
USAF RETIRED June 1969 - June 1995
Education
Troy State University 1990 — 1992
Resources Management
East Carolina University
Business/Managerial Economics
USAA July 2013 - Present
Committee to Elect Amanda Colon for Circuit Court Judge in Pasco / Pinellas County August 2013 - August 2014
Franklin Templeton Investments February 2006 - June 2013
JP Morgan January 2003 - December 2005
Morgan Stanley Dean Witter July 1999 - December 2002
Skills
Mutual Funds, Fixed Income, Series 7, Wealth Management, Investments, Project Management, Relationship Management, Private Placements, Institutional Sales, Institutional Research, Equity Research, Fiduciary Management, Separately Managed..., Qualified Retirement..., Defined Contribution, Emerging Markets, Sovereign Debt, Derivatives, Asset Allocation, Series 63, Series 65, Florida life and health..., Series 6, Investment Strategies, Investment Advisory
Education
Eckerd College
Bachelor of Arts (B.A.), Business, Management, Marketing, and Related Support Services
New York University
Studying for CFP
S.U.N.Y Farmingdale
University of Pennsylvania - The Wharton School
CIMA Coursework
Villanova University
Certificate, Project Management
USAA October 2010 - Present
Education
Embry-Riddle Aeronautical University 2003 — 2009
Bachelor's, Aeronautical Science
USAA January 2013 - Present
The University of Texas at San Antonio August 2011 - Present
CGS Medicare October 2011 - April 2012
HCA June 2010 - October 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, HTML, Public Speaking, Strategic Planning
Education
The University of Texas at San Antonio 2011 — 2014
Bachelor of Business Administration (BBA), Economics
Brevard Community College 2005 — 2007
Associate of Arts (AA), General Studies
Eastern Kentucky University November 2014 - Present
Eastern Kentucky University July 2013 - November 2014
Eastern Kentucky University January 2010 - May 2013
Eastern Kentucky University April 2010 - May 2012
USAA January 2007 - August 2009
Skills
People-oriented, Community Outreach, Customer Service, Research, Creative Problem Solving, Data Analysis, Team Building, Leadership, Critical Thinking, Hearing Tests, Qualitative Research, Public Speaking, Teaching, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Higher Education, Science, Statistics, SPSS, Event Planning, Social Media
Education
Eastern Kentucky University 2013 — 2015
Master of Public Health (MPH), Community Health and Preventive Medicine
Eastern Kentucky University 2009 — 2013
B.S., Communication Disorders, Spanish
The University of Virginia's College at Wise 2007 — 2009
USAA June 2014 - Present
University of Phoenix August 2008 - November 2013
The law Offices of Andrew January 2008 - August 2008
Skills
Time Management, Student Financial Aid, Leadership Development, Adult Education, Enrollment Management, Leadership, Staff Development, Training, Higher Education, Public Speaking, Student Affairs, Coaching, Employee Training, Retaining Customers, Career Development, Critical Thinking, Student Development, Team Building, Grants
Education
University of Phoenix 2009 — 2014
Bachelor's of Science Degree, Health/Health Care Administration/Management, Senior
Estrella Mountain Community College 2004 — 2006
Health/Health Care Administration/Management
AT&T July 2000 - Present
USAA January 1998 - January 2000
Hughes Aircraft Company January 1987 - January 1989
Skills
VoIP, Wireless, T1, Telephony, Call Centers, IP, Ethernet, Telecommunications
Education
El Camino College 1982 — 1984
certificate, Electrical, Electronics and Communications Engineering
Aviation High School Redondo Beach CA
USAA August 2012 - April 2015
Bank of America January 2010 - December 2012
Bank of America August 2005 - December 2009
Oxford HealthCare March 1999 - July 2005
Skills
Insurance, Operations Management, Banking, Management, Sales, Investments, Customer Service, Leadership, Commercial Banking, Time Management, Risk Management, Business Process, Team Building, Process Improvement, Budgets, Analysis, Team Leadership, Finance, Training, Financial Analysis, Underwriting, Teamwork
Education
University of Scranton 2011 — 2016
MBA, Operations Management
American Military University 2013 — 2015
Master of Arts (M.A.), Legal Studies, General
St. Petersburg College 2009 — 2011
Bachelors of Science, International Business
Duquesne University 1986 — 1988
Visual Awareness January 2014 - Present
USAA November 2013 - January 2014
Compqsoft Inc July 2012 - November 2013
A Wold of Tile February 2012 - June 2012
USAF September 2009 - September 2011
USAF February 2009 - September 2009
USAF July 2007 - January 2009
USAF July 2005 - July 2007
USAF January 2003 - July 2005
USAF June 2001 - January 2003
Skills
MS Office Suite, Program Management, Test Planning, Operations Management, Configuration Management, Logistics Management, Engineering Management, Air Force, DoD, Security Clearance, Military, Command, Military Operations, Military Experience, Operational Planning, Systems Engineering, Government, Government Contracting, Intelligence Analysis, National Security, Top Secret, Team Leadership, Team Building, ModelSim, Store Management, M&S, War Gaming, Space Systems, Defense, Integration, Testing, Analysis, Tactics, Training, Weapons, Radar, Special Operations, C4ISR
Education
Embry-Riddle Aeronautical University 1992 — 1996
MS, Aeronautical Sciences (Management and Operations)
Florida State University 1991 — 1991
BS, Criminology
Liberty Mutual Insurance July 2014 - Present
lifelock February 2011 - July 2014
Afni August 2012 - May 2014
First American Home Buyers Protection April 2010 - February 2011
United Blood Services July 2008 - June 2009
USAA April 2004 - February 2008
FINOVA Capital Corporation February 2001 - December 2003
Skills
Team Building, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Problem Solving, Customer Service, Hospitality, Internet, Access, Phlebotomists, Writing
Education
Everest College-Phoenix
Legal Assistant/Paralegal
Western International University
Behavioral Sciences
USAA November 2009 - Present
Keane, Reese, Vesely, and Gerdes P.A. May 2009 - November 2009
Pinellas County Sheriff's Office December 2007 - March 2009
Abbey Adams Byelick & Mueller, LLP July 1996 - December 2007
Office of the State Attorney, 6th Judicial Circuit May 1993 - July 1996
Skills
Litigation, Civil Litigation, Mediation, Courts, Personal Injury, Legal Research, Defense, Criminal Law, Trials, Wrongful Death, Legal Writing, Torts
Education
Stetson University College of Law 1991 — 1993
JD, Law
Duke University 1981 — 1985
AB, Psychology
Wells Fargo Home Mortgage July 2013 - Present
Wells Fargo Home Mortgage November 2010 - June 2013
Wachovia January 2010 - October 2010
USAA April 2009 - October 2010
Neighborhood Assistance Corporation of America - NACA April 2007 - April 2008
Skills
Advanced MSP/CPI..., MS Word, Excel, Power..., 10 – Keys – Data entry, English and Spanish
Education
Enterprise State Community College
High School Equivalency Certificate (GED) to show proficiency in the English language
San Antonio de Mujeres
St. Phillips College, San Antonio, TX
Mortgage Loan Officer, San Antonio, TX
St. Phillips College, San Antonio, TX
Real Estate Certifications Courses
Dillards May 2014 - Present
Ascena Retail Group, Inc. April 2013 - May 2014
Dillards August 2006 - April 2013
USAA July 2005 - December 2005
Clothing City, Inc. July 1995 - July 2005
Skills
Sales, Merchandising, Management, Customer Experience, Retail, Customer Service, Store Management, Visual Merchandising, Fashion, Retail Sales, New Store Openings, Loss Prevention, Store Operations, Inventory Management, Window Displays
Education
The University of Texas at El Paso
Business Administration, Management and Operations
El Paso Community College
Business Administration, Management and Operations, Architecture
Law Offices of Steve Taxman December 2013 - May 2014
USAA 1998 - 2004
Skills
Legal Research
Education
Empire College School of Business 2012 — 2014
DCMA October 2012 - Present
Insitu, Inc. April 2008 - October 2012
USAA February 2007 - April 2008
United States Marine Corps January 2002 - January 2007
Skills
Aerospace, Aircraft, Aviation, DoD, Military, Security Clearance, Leadership, Quality Assurance, Analysis, Training, UAV
Education
Embry Riddle Aeronautical University-Worldwide
USAA January 2004 - Present
USAA June 1994 - January 2004
Skills
Underwriting, Insurance, Claim, Claims Management, Coaching, Property & Casualty..., Property Management, Sales, Homeowners insurance, Claims Resolution, Analysis, Estimating, Estimates, Subrogation, Litigation Management, CPCU, Adjustments, Team Building, Health Insurance, Financial Services, Program Management, Financial Risk, Brokers, Strategic Planning, Outlook, Microsoft Excel
Education
Old Dominion University 1999 — 2001
Master of Business Administration (MBA), Marketing
Duquesne University 1987 — 1991
Bachelor of Science (BS), Marketing
Baldwin
USAA May 2008 - Present
Circuit City Electronics June 2005 - May 2008
YSA Motorsports January 2004 - August 2004
Skills
Banking, Mortgage Banking, Mobile Electronics, Hand Tools, Power Tools, Multimeter, Motorcycle Industry
Education
Embry Riddle Aeronautical University-Prescott 2004 — 2005
Pending, Aerospace Studies
Glendale Community College 1999 — 2001
Associate's degree, General Studies
Laura and John Arnold Foundation October 2015 - Present
USAA June 2014 - September 2015
NERA Economic Consulting May 2012 - June 2014
Massachusetts Institute of Technology (MIT) September 2010 - April 2012
Skills
Economics, Statistics, Econometrics
Education
Duke University 2009 — 2010
Master's degree, Economics
Trinity University 2005 — 2009
Bachelor's degree, Economics
USAA June 2012 - Present
CA Technologies July 2011 - December 2011
University Health System October 2009 - November 2010
US Army July 2001 - July 2007
Education
East Carolina University 2007 — 2011
Bachelor's Degree, Management Information Systems and Services, 3.2