USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
Naval Facilities Engineering Command (NAVFAC), SW April 2015 - Present
Travis Manion Foundation January 2015 - Present
Phoenix Rentals LLC September 2006 - Present
Norfolk Naval Shipyard November 2011 - October 2014
Northrop Grumman Corporation November 2007 - October 2011
USAA November 2006 - August 2007
Progressive Insurance November 2005 - November 2006
US Navy November 1999 - November 2005
Skills
Navy, Maintenance Management, Quality Assurance, Engineering Management, Engineering, Mechanical Engineering, Systems Engineering, Preventive Maintenance, Nuclear, MS Project, Energy, Factory, Nuclear Engineering, Grant Writing, Real Estate, Lean Six Sigma, Microsoft Project, Customer Service, Public Speaking, Military, Program Management, DoD, Strategic Planning
Education
Excelsior College 2013 — 2015
Bachelor's Degree, Nuclear Engineering Technology/Technician, 3.4
Excelsior College 2012 — 2013
Associate's Degree, Nuclear Engineering Technology
Tidewater Community College 2010 — 2012
Associates, Industrial Engineering Technology Management
SkillSoft 2009 — 2011
Continuing Education Units, Lean Six Sigma
Allstate November 2013 - Present
State Farm February 2006 - April 2013
USAA June 2003 - January 2006
Verizon Wireless November 1999 - June 2003
Skills
Insurance, Life Insurance, Property & Casualty..., Term Life Insurance, Fixed Annuities, Health Insurance, Disability Insurance, Commercial Insurance, General Insurance, Underwriting, Call Center, Long-term Care, Retirement Planning, Customer Service, Customer Retention, Workers Compensation, Retirement, Sales, Customer Satisfaction, Risk Management, Employee Benefits, Microsoft Excel, Banking, Liability, Team Building, Account Management, Cold Calling, Customer Experience, Sales Management, Microsoft Word, Team Leadership, Credit, Direct Sales, Universal Life
Education
Florida Metropolitan University 1997 — 1998
USAA March 2014 - Present
AT&T Mobility September 2011 - October 2014
Skills
Wireless, Telecommunications, Direct Sales, Customer Retention, Mobile Devices, Cellular Communications, Solution Selling, Customer Experience, Sales Operations, Customer Satisfaction, Call Centers, Sales Process, Sales
Education
Florida International University - College of Business 2014 — 2016
Bachelor of Arts (B.A.), Communications
MiraCosta College 2012 — 2013
Associate of Arts (A.A.), Marketing
GREEN Home Realty, LLC 2012 - Present
Apple Inc. 2005 - 2012
USAA 1998 - 2006
Skills
Sales, Leadership, Strategic Vision, Driving Results, Problem Solving, Creative Problem Solving, People Development, Communication, Self-confidence, Perseverant, Writing, Peer Relationships, Innovation Management, Networking, Compassion, Building Relationships, Presentation Skills, Life Insurance, Risk Management, Retirement, Insurance, Account Management, Customer Satisfaction, Term Life Insurance, Relationship Management, Service Delivery, Small Business, Workshop Facilitation, Learning Management, Business Process..., Command & Control, Customer Service, Finance, Microsoft Office, Marketing, Team Leadership, Project Management
Education
University of the Incarnate Word
MBA
Excelsior College
Bachelor of Science (BS)
University of the Incarnate Word
Bachelor of Business Administration (BBA)
San Antonio College
Associate of Arts (AA)
Worthy Spaces, LLC September 2012 - Present
Wells Fargo May 2008 - September 2012
MIS Consulting Group May 2006 - September 2012
Family Dollar February 2006 - September 2006
Watkins Motor Lines April 2002 - February 2006
St. Petersburg College October 2000 - April 2002
USAA June 1999 - October 2000
GTE Data Services January 1998 - April 1999
United States Postal Service March 1996 - December 1997
Skills
Leadership, Team Leadership, Small Business, Strategic Planning, Project Management, Public Speaking, Microsoft Excel, Customer Service, Program Management, PCI DSS, Process Improvement, SharePoint, Vendor Management, Microsoft Office, Social Media, Professional Organizing, Paper Management, Residential Homes, Home Offices, Garages, Women Owned Business, Space planning, Space Management, Stress Management, Storage, Personal Development, Confidence Building, Coaching, Entrepreneurship, Training, Business Analysis, SQL, Visio, PeopleSoft
Education
National Association of Professional Organizers 2013 — 2013
2013 Annual Conference Attendee, Professional Organization
Florida Atlantic University 2011 — 2011
FAU - Office Depot Center for Executive Education, Certificate in Human Resource Management
University of South Florida - College of Business Administration 1995 — 1999
Bachelor of Science (BS), Management Information Systems, General
Oracle University 2000 — 2001
Oracle Certification in SQL and PL/SQL 8i, SQL
USAA June 1987 - Present
Motorist Mutual 1982 - May 1987
Aetna 1981 - 1982
Skills
Claim, Call Centers, Insurance, Training, Employee Benefits, Team Building, Leadership, Customer Service, Budgets, Strategic Planning, Program Management, Team Leadership, Claims Management, Management, Leadership Development, Project Management
Education
West Virginia State University 1980 — 1981
Bachelor's Degree, Businesss Management, cum laude
Fairmont State University 1978 — 1980
BS, Business
USAA November 2014 - Present
Archdiocese of Chicago May 2013 - June 2014
Henderson Global Investors 2012 - 2013
Northwestern Mutual June 2009 - May 2011
Avisena 2007 - 2008
Northwestern Mutual June 2006 - September 2007
Skills
Wealth Management..., Equity Research, Portuguese, Client Relations Skills, Thompson One, ETFs, Portfolio Management, Investments, Banking, Insurance, Management, Finance, Wealth Management, Mutual Funds, Client Relations
Education
Florida International University
Bachelor's Degree, Finance
Pontifícia Universidade Católica do Rio de Janeiro
Portuguese Language and Literature
Whataburger July 2014 - Present
USAA March 2013 - July 2014
Harvard Card Systems October 2012 - March 2013
South Korean Public School System August 2008 - August 2009
Abercrombie & Fitch December 2004 - July 2008
Skills
Microsoft Office, Event Planning, Social Media, Leadership, Marketing, Customer Service, Project Planning, Retail, Management, Sales, Social Networking, Merchandising, Social Media Marketing, Training, Strategic Communications, Research, Recruiting, Public Relations, Marketing Communications, Process Improvement, Teaching, Facebook
Education
University of West Florida 2010 — 2011
Master of Arts, Strategic Communication and Leadership, 3.87/4.0 GPA
Florida State University 1999 — 2004
Bachelor of Science, Marketing; Service Operations
Novo Nordisk January 2014 - Present
USAA November 2011 - January 2014
Altria Sales & Distribution August 2009 - September 2011
Verizon Services June 2008 - August 2008
Lockheed Martin Corporation June 2007 - August 2007
Lockheed Martin Corporation May 2006 - August 2006
Lockheed Martin Corporation May 2005 - August 2005
Lockheed Martin Corporation June 2004 - August 2004
Skills
Process Improvement, Microsoft Excel, Leadership, Training, Management, Recruiting, Marketing, Sales, Supply Chain Management, Sales Operations, Negotiation, Leadership Development, Contract Management, Market Research, Sourcing, Accounting, Insurance, Customer Service, Team Building, Strategic Planning, Budgets, Financial Analysis, Account Management, Team Leadership, Forecasting, Customer Satisfaction, Coaching
Education
Florida Agricultural and Mechanical University 2003 — 2009
MBA, Business Administration
Florida Agricultural and Mechanical University 2003 — 2009
Master's degree, Business Administration and Management, General
USAA July 2007 - Present
Directions for Mental Health January 2007 - July 2007
Fusion Healthcare May 2006 - January 2007
Barnes and Noble April 2003 - October 2006
Skills
Auto Claims, Claims Investigations, Property Claims, Negotiation, Microsoft Office, Medical Terminology, Communication Skills, Written & Verbal..., Claim, Liability, Subrogation, Training, Claim Investigation, Casualty Claims, Claims Resolution, Liability Analysis, Legal Liability, Homeowners, Fraud, Xactimate, Litigation, Loss Mitigation, Third Party Liability
Education
American Education Institute 2011 — 2014
LPCS
University of South Florida 2005 — 2006
Bachelor of Arts (BA), Psychology
Florida State University 2002 — 2004
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
stanton college prep
USAA March 2015 - Present
State Farm Insurance October 2012 - March 2015
The Office of Human Services and Community Partnerships January 2012 - April 2012
University of Florida Health January 2010 - April 2010
Skills
Healthcare, Healthcare Management, Data Analysis, Community Outreach, Research, Management, PowerPoint, Customer Service, Microsoft Word, Health Education, Program Management, Outlook, Medicaid, Medical Records, Insurance, Public Speaking, Microsoft Office, Team Building, Microsoft Excel
Education
Florida Agricultural and Mechanical University 2010 — 2012
Master of Science (M.S.), Health Administration, 3.7
University of Florida 2006 — 2010
Bachelor of Science (B.S.), Health Education and Behavior: Community Health
USAA October 2014 - Present
USAA July 2006 - Present
USAA December 2004 - July 2006
USAA October 2000 - December 2004
Virginia Workers Compensation Commission September 1997 - September 2000
Skills
Property & Casualty..., Insurance, Claim, Claims Management, Liability, Property Claims, Claims Handling, Coaching, Leadership, Employee Training, Property Damage, Contract Negotiation, Settlement, Claim Investigation, Risk Management, General Insurance, Claims Resolution, Team Building, Professional Liability, Inland Marine, Management, CPCU, Customer Service, Subrogation, Workers Compensation, Liability Analysis
Education
Florida Institute of Technology 2011 — 2014
MBA, Management
American Institute for CPCU and Insurance Institute 2004 — 2011
Associate in Claims, AIC;CPCU
Saint Leo University 2003 — 2010
Bachelor of Arts, Business Administration; Management Specialization
American Educational Institute, Inc 2006 — 2008
SCLA
USAA August 2014 - June 2015
USAA January 2008 - August 2014
Bank of America March 2001 - September 2005
First Investors May 2000 - March 2001
Skills
Retirement Planning, Estate Planning, Wealth Management, Portfolio Management, Asset Allocation, Mutual Funds, Financial Advisory, Fixed Annuities
Education
University of South Florida 2003 — 2006
Master of Business Administration (MBA), Finance
Florida State University 1996 — 2000
Bachelor's Degree, Finance and Multinational Business Operations
USAA August 2015 - Present
USAA October 2014 - Present
Bank of America April 2005 - June 2014
Skills
Management, Sales Management, Team Leadership, Team Building, Customer Experience, Operations Management, Project Management, Recruiting, Presentations, Business Development, Business Strategy, Microsoft Word, Microsoft Office, Microsoft Excel, Customer Service, English, PowerPoint, Research, Windows, Banking, Leadership, Sales, Training, Relationship Management
Education
Hillsborough Community College 2003 — 2005
Business Management, Business Administration and Management, General, A Average
Florida Metropolitan University 2002 — 2003
Technical Degree, Surgical Technology/Technologist, A Average
Sebring High School 1994 — 1998
High School, High School/Secondary Diplomas and Certificates, 12
USAA September 2015 - Present
Skills
Research, Innovation, R&D, Project Management, Systems Engineering, Mechanical Engineering, Product Development, Engineering, Simulations, GT-Power, Experimentation, Labview, Data Acquisition, Signal Processing, Simulink, Matlab, Internal Combustion..., Combustion, Powertrain, Heat Transfer, Thermodynamics, Fluid Dynamics, Pro Engineer, Finite Element Analysis, CFD
Education
Fachhochschule Esslingen - Hochschule für Technik 1998 — 2003
Mechanical Engineering
Kettering University 1999 — 2000
International Student Exchange Program
Steinbeis-Schule Tuttlingen 1994 — 1998
Technical School
USAA August 2013 - Present
United States Air Force January 2012 - August 2013
United States Air Force July 2010 - January 2012
United States Air Force July 2008 - July 2010
United States Air Force October 2007 - July 2008
United States Air Force June 2006 - October 2007
United States Air Force June 2004 - June 2006
United States Air Force July 2001 - June 2004
United States Air Force April 1993 - July 2001
Skills
Ethics, Compliance, Strategic Policy..., Training, Communication, Marketing, Investigation, Leadership, Latin Americal Regional..., Command, Policy, Military, DoD, Cyber Operations, Security Clearance, Counterterrorism, Top Secret, Air Force, Risk Assessment, Intelligence, National Security, Employee Training, Cross-functional Team...
Education
Webster University 1998 — 2000
Master of Arts (M.A.), Public Administration
Florida International University 1987 — 1992
Bachelor of Arts (BA), Criminal Justice/Police Science
USAA July 2013 - Present
USAA February 2011 - July 2013
USAA January 2005 - February 2011
IKON Office Solutions, Inc November 2003 - December 2004
Flashcards, Inc January 2003 - July 2003
Florida Credit Union League April 2001 - April 2002
Skills
Mortgage Lending, Home Equity Loans, Business Rules, Business Analysis, Innovator, MBA, Force.com, Loans, Loan Origination, Banking, Crystal Reports, Credit, Process Improvement, Analysis, Financial Risk, Credit Cards, Access, Software Documentation, Requirements Gathering, Management, Business Requirements, Financial Services, Credit Risk, Retail Banking, Portfolio Management, Finance, Credit Analysis, Business Process..., Insurance, Underwriting, Accounting, Business Process, Wealth Management, Financial Analysis, Executive Management, Strategic Financial...
Education
Our Lady of the Lake University 2009 — 2012
MBA, Accounting and Finance
Florida State University 1998 — 2002
BS, Finance
American community school
USAA February 2014 - Present
Royal Caribbean Cruises, Ltd. June 2013 - August 2013
Florida International University September 2012 - June 2013
Florida International University August 2012 - June 2013
Miami Dade College April 2010 - January 2011
United States Marine Corps August 2004 - August 2008
Skills
Java, PostgreSQL, C++, C, NetBeans, Unix, Windows 7, HTML, JSP, Windows Driver..., Discrete Mathematics, Software Engineering, Data Structures, CompTIA Network+..., CompTIA A+ Certification, Google Cloud, Amazon Web Services..., Eclipse, Visual Basic, Hadoop, Big Data, Algorithms, Programming, SQL
Education
Florida International University 2010 — 2013
Bachelor of Science (B.S.), Computer Science
USAA June 1998 - Present
U.S. Army Forces Command June 1996 - June 1998
US Army 1963 - 1998
Skills
Air Force, Combat, Customer Service, DoD, Insurance, Intelligence, Intelligence Analysis, Leadership, Leadership Development, Military, Military Experience, Military Operations, Operational Planning, Operations Management, Organizational..., Physical Security, Process Improvement, Program Management, Risk Management, Security Clearance, Team Leadership, Army, Command, Government, Military Training, Security, Strategic Planning, Team Building, Training
Education
Florida Institute of Technology 1980 — 1982
MBA
USAA September 2014 - Present
US Navy January 2013 - September 2014
US Navy August 2010 - September 2014
Naval Facilities Engineering Command (NAVFAC) August 2011 - December 2012
Naval Facilities Engineering Command (NAVFAC) December 2010 - December 2012
US Navy June 2001 - March 2008
Skills
Leadership, Program Management, Project Planning, Project Management, Team Leadership, Cross-functional Team..., Systems Engineering, Engineering Management, Process Improvement, Contract Management, Emergency Management, Government Contracting, Engineering, Civil Engineering, Facilities Management, Construction Management
Education
Florida Institute of Technology 2008 — 2010
B.S., Ocean Engineering
Valencia College 2006 — 2007
Pre-Engineering
Defense Acquisition University 2010 — 2011
Contracting
Florida Institute of Technology 2015 — 2017
Master of Science (MS), Purchasing, Procurement/Acquisitions and Contracts Management
U.S. Department of Veterans Affairs May 2015 - Present
Apex Systems March 2014 - May 2015
USAA 2012 - 2013
United States Navy December 2002 - March 2011
Skills
Leadership, Training, Time Management, Human Resources, Navy, Personnel Supervision, Military, Budgets, Team Building, Employee Training, Interviews, Networking, Claim, Technical Recruiting, Staff Augmentation, Career Counseling, Strategic Sourcing, Talent Acquisition, Management, Recruiting, Temporary Placement
Education
Excelsior College 2012 — 2016
Master of Business Administration (M.B.A.), Human Resource Management
Excelsior College
Bachelor's Degree, Nuclear Engineering Technology
City of Philadelphia July 2011 - Present
City of Philadelphia May 2008 - Present
City of Lakeland 2002 - 2006
Certainteed Gypsum (formerly BPB America) February 1999 - July 2002
USAA January 1990 - January 2000
American Express September 1989 - January 1990
Skills
Customer Engagement, Strategic Planning, Project Management, Customer Satisfaction, Government, Leadership, Public Sector, Social Media, Workforce Management, Customer Service, Performance Improvement, Knowledge Management, Call Centers
Education
Florida State University
BS
Saint Leo University
MBA
St. Croix Central High School
St. Croix Central High School
University of Virginia Darden School of Business
IBM June 2015 - Present
NeumannUX, L.L.C. October 2013 - Present
USAA October 2014 - April 2015
Dell January 2007 - September 2013
U.S. Army Research Institute Simulator Systems Research Unit April 2003 - December 2006
NAVAIR September 2002 - April 2003
NCCC April 1999 - August 2001
Skills
Mobile Devices, User Experience, Cross-functional Team..., Usability, Technical Writing, Program Management, Visio, Data Analysis, Product Management, Product Development, Project Management, Product Design, Requirements Analysis, Analysis, Process Improvement, Training, Usability Testing, Human Computer..., User Research, Interaction Design, Testing, User Experience Design, Start-ups, Experience Design, User-centered Design, Business Analysis, Enterprise Software, Agile Methodologies, Wireless, Integration, Mobile Applications, Requirements Gathering, Usability Engineering, User Interface Design, Rapid Prototyping, User Interface, Information Architecture, Persona, Software Design, Agile Project Management, Heuristic Evaluation, Human Factors, Wireframes, Management, Leadership
Education
University of Central Florida 2002 — 2006
Ph.D, Modeling and Simulation: HCI Track, 4.0
Florida Atlantic University 1990 — 1993
B.B.A., Management/Finance, 3.8
Grant Community High School 1985 — 1989
High school diploma, College prep
USAA December 2006 - Present
Skills
Financial Services, Coaching, Leadership Development, Sales, Customer Acquisition, Insurance, Small Business
Education
Excelsior College 2009 — 2010
Bachelor's Degree, Spanish, Liberal Arts Program
USAA February 2014 - Present
The Martin Group RE- Keller Williams Realty March 2013 - September 2014
The Salvation Army April 2012 - January 2013
Goldin & Associates Employment Solutions August 2009 - November 2012
Skills
Human Resources, Management, Talent Management, Leadership, Recruiting, Payroll, Sellers, Buyers, Training, Coaching, Real Estate, Cross-functional Team..., Real Estate Transactions, Real Property, Real Estate License
Education
Nova Southeastern University 2010 — 2012
Master of Science (M.S.), Human Resource Management
Florida State University 2005 — 2009
Paul Wharton High School 2000 — 2005
TravelMax August 2013 - Present
USAA October 2012 - August 2013
T-Mobile September 2010 - October 2012
First Watch Restaurant 2008 - 2010
Trace America 2006 - 2008
Skills
Risk Management, Insurance, Customer Service, Training, Team Building, Microsoft Excel, Microsoft Office, Microsoft Word, Employee Benefits, PowerPoint, Strategic Planning, Coaching, Teamwork, Travel Nursing, ICU, Registered Nurses, Pediatric Intensive Care, Nursing, Hospitals, Certified Case Manager, NICU, Operating Room, Cardio, Neurology
Education
Florida Gulf Coast University 2005 — 2006
USAA July 2013 - Present
USS Bataan (LHD 5) June 2011 - June 2013
USS Theodore Roosevelt (CVN 71) June 2007 - June 2011
Navy Legal Service Office, Norfolk, Tax Assistance Center June 2006 - June 2007
Navy Recruiting District, Richmond June 2003 - June 2006
USS Gunston Hall (LSD 44) December 2000 - June 2003
USS Simon Lake (AS 33) December 1997 - December 2000
USS South Carolina (CGN 37) October 1992 - December 1997
Navy Nuclear Power School December 1990 - November 1992
Skills
Security Clearance, Strategic Communications, Navy, DoD, Crisis Communications, Government, National Security, Military Experience, Military Operations, Crisis Management, Public Affairs, Public Relations, Radiological Controls, Journalism, Video Editing, Copy Editing, Image Editing, Command, Publicity, Speech Writing
Education
Excelsior College 2013 — 2014
Bachelor of Science in Journalism, Communication, Journalism, and Related Programs
University of Mississippi 1986 — 1989
Theater Arts/Sociology
McKinley Senior High 1983 — 1986
Benjamin F. Edwards & Co. October 2014 - September 2015
Chamber of Commerce 2014 - 2015
Chamber of Commerce 2014 - 2015
Chamber of Commerce 2014 - 2015
Benjamin F. Edwards & Co. September 2011 - September 2014
Wells Fargo Advisors July 2006 - September 2011
SunTrust Investment Services July 2005 - July 2006
Bay County School District July 2004 - July 2005
USAA November 2002 - July 2004
USAA November 2000 - November 2002
Skills
Variable Annuities, Licensed Life & Health..., Fixed Annuities, Bonds, Elementary Education, Municipal Bonds, Florida Notary, Retirement Planning, Investments, Mutual Funds, Asset Allocation, Retirement, Management, Financial Planning, Series 7, Financial Services, Strategic Planning
Education
University of Phoenix 2002 — 2003
Master of Business Administration (M.B.A.), Business Administration and Management, General
Excelsior College 1995 — 1998
Bachelor's Degree, General Business
Pikes Peak Community College 1991 — 1991
Associate's Degree, General Studies
Answer Marketing Speed Networking
Tek Source USA Inc June 2010 - Present
Accenture January 2007 - June 2010
USAA October 2003 - July 2006
Gulf Bend MH/MR Center October 1996 - April 2003
US Navy July 1991 - August 1996
Skills
Training, Process Improvement, Management, Human Resources, Business Process, Business Process..., Vendor Management, Risk Management, Leadership, Payroll, Customer Service..., Employee Relations, General Business..., Change Management, Software Documentation, Outsourcing, Crisis Management, Business Planning, Business Process..., Business Management..., Call Centers, Employee Benefits, Service Delivery, Strategy, Analysis, Deferred Compensation, BPO, Government, Recruiting, Customer Service..., Business Development, Business Service..., Team Leadership, Policy, Banking, Performance Management, HR Policies, Insurance, Shared Services, Six Sigma, Employee Engagement, Management Consulting, Customer Service, Organizational Design, Organizational..., Business Transformation, Workforce Planning, PeopleSoft, Documentation, Call Center
Education
Webster University 2012 — 2014
Master of Business Administration (MBA) / Masters of Healthcare Administration (MHA), Business Administration and Management, Healthcare Administration, Graduate
Excelsior College 2011 — 2011
BS Libral Studies, Psychology/Business Management
UnitedHealth Group January 2013 - Present
PowerObjects May 2012 - December 2012
USAA October 2006 - April 2012
Onsite Computer Solutions January 2006 - September 2006
Adea Solutions February 2003 - January 2006
Onyx August 2000 - February 2003
Information Builders 1998 - 1999
Texas Instruments 1990 - 1998
Montare International/Comforce 1995 - 1996
Electronic Data Systems 1994 - 1996
Skills
Project Management, Leadership, Consulting, Management, Team Leadership, Account Management, Training, Recruiting, Strategic Planning, Process Improvement, Business Analysis, Pre-sales, Vendor Management, Sales, Workshop Facilitation, Agile Methodologies, Business Strategy, MS Project, Infrastructure..., Microsoft Technologies, Solution Selling, CRM, Business Intelligence, Facilities Management, Information Technology, Microsoft CRM, JAD, Agile Application..., Internal Audit
Education
University of North Texas 1996 — 1998
MBA, Finance
Ferris State University
Bachelors of Science (B.S.), Business Administration and Management, General
Ferris State University
Bachelor of Science (B.S.), Computer Info. Systems
USAA April 2013 - Present
AdvoCare April 2011 - Present
Joint Information Operations Warfare Center July 2009 - September 2012
US Navy 1990 - 2012
US Navy, Chief of Naval Operations (OPNAV) October 2006 - August 2008
U.S. European Command April 2006 - October 2006
Helicopter Anti-Submarine Squadron 45 June 2005 - December 2005
USS Curts (FFG-38) July 2004 - June 2005
Helicopter Anti-Submarine Squadron 45 July 2003 - June 2004
Primary Flight Training Squadron 28 August 2000 - May 2003
Skills
Military, DoD, Navy, Program Management, National Security, Security Clearance, Military Operations, Product Management, Operations Management, Training, Organizational..., Operational Planning, Aviation, Government, Security, Leadership, Team Building, Cross-functional Team..., Tactics, Policy, Government Contracting, Project Management, Military Experience, Process Improvement, Counterterrorism, Emergency Management, Information Assurance, Intelligence, Intelligence Analysis, Workplace Safety, Business Development, IT Management, Security Operations, Quality Control, Global Management, Critical Thinking, Strategic Communications, International Relations, Maritime Operations, Operations Security, Homeland Defense, Maritime Security, Marketing, Requirements Gathering, Instructor-led Training, Innovation Management, Intelligence Gathering, Business Innovation, Competitive Intelligence, Management
Education
National Defense University 2008 — 2009
Master of Science (MS), National Resource Strategy
Florida State University 1996 — 1998
Bachelor of Science (BS), Meteorology
US Navy Flight School 1990 — 1991
Unrestricted Naval Aviator, Aviation
Aviation Officer Candidate School 1990 — 1990
Inver Hills Community College 1987 — 1989
Associate of Arts (AA), Liberal Arts
Simley High School 1980 — 1986
High School Diploma
Virginia Retirement System September 2006 - Present
State of Montana January 2004 - December 2005
Advanced Financial Applications January 1998 - December 2004
USAA 1995 - 1998
Skills
Trading, Asset Managment, Equities, Investments, Risk Management, Equity Trading, Bloomberg, Hedge Funds, Trading Systems, Securities, Capital Markets, Asset Allocation, Investment Management, Derivatives Trading, Derivatives, Foreign Currency..., Securities Regulation, Trading Strategies, Electronic Trading, Futures Trading, Total Return Swaps, Alternative Investments, Asset Management, Equity Derivatives, Options, Financial Markets
Education
Virginia Military Institute 1986 — 1993
Bachelor of Arts (B.A.), Economics
Florida State University 1987 — 1988
LOGS Network July 2012 - March 2014
AirSciences International February 2011 - July 2012
USAA February 2009 - February 2011
Skills
Fluent in the use of..., -Fluent in the use of..., Adept in use of..., Adept in use of..., -Extensive experience..., Training & Development..., Superb communicative..., Adapts training..., Punctual, Willing to relocate and..., Team Leadership
Education
Florida State University 2004 — 2008
Bachelor of Arts (BA), Theatre/Theater
Howard W. Blake High School 2000 — 2004
USAA December 2012 - Present
Darden Restaurants August 2011 - November 2012
Ceridian July 2010 - July 2011
Convergys Corporation March 2003 - December 2009
SPX Corporation January 2002 - January 2003
Ingersoll Rand January 2000 - December 2001
Bank of America February 1999 - January 2000
Bank of America March 1998 - February 1999
Bank of America February 1997 - April 1998
Bank of America April 1994 - February 1997
Skills
Performance Management, Human Resources, Change Management, HRIS, Process Improvement, Outsourcing, Recruiting, Management, Personnel Management, Strategy, Cross-functional Team..., Business Process, Employee Benefits, Consulting, Leadership, Vendor Management, Project Management, Organizational..., Succession Planning, Process Design, Talent Management, SAP, Integration, Training, Call Centers, Management Consulting, Payroll, Software Documentation, Deferred Compensation, Agile & Waterfall..., Workday
Education
Florida State University 2004 — 2007
MA, Human Resource Development and Adult Education, 4.0
University of North Florida 1991 — 1995
BA, Sociology
USAA January 2014 - Present
Education
Florida International University 1996 — 1998
Rip Weachter Insurance Agency May 2010 - Present
USAA August 2007 - February 2010
Skills
Property & Casualty..., Casualty, General Insurance, Insurance, Team Building, Umbrella Insurance, Customer Service, Commercial Insurance, Disability Insurance, Commercial Lines, Term Life Insurance, Liability, Professional Liability, Small Business, Underwriting, Legal Liability, Health Insurance, Homeowners, Whole Life, Claims Management, Life Insurance, Employment Practices..., Fixed Annuities, Renters, Long-term Care, Universal Life, D&O, Claim, Workers Compensation
Education
Florida Institute of Technology
Business
USAA June 2014 - Present
USAA May 2012 - May 2014
United States Marine Corps January 2004 - January 2009
Skills
Leadership, Time Management, Troubleshooting, Microsoft Office, Microsoft Excel, Microsoft Word, Team Leadership, Critical Thinking, Public Speaking, Outlook, Teamwork, Social Networking, Project Management
Education
Florida International University 2012 — 2014
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of South Florida 2010 — 2012
Bachelor’s Degree, Management
University of South Florida- College of Business 2010 — 2012
Bachelor of Science (BS), Finance, General
Monts Law, P.L. August 2007 - Present
9th Circuit Public Defender's Office 2006 - 2007
USAA 1999 - 2003
AIG Claim Services 1998 - 1999
Education
Florida Agricultural and Mechanical University, College of Law 2003 — 2006
Florida State University 1992 — 1996
BS, Risk Management & Insurance
Travelers June 2015 - Present
Travelers Insurance November 2007 - Present
USAA 2004 - 2007
Progressive Corporation 1996 - 2003
PEMCO 1989 - 1996
Skills
Property & Casualty..., Liability, Claim, Claims Management, Insurance, Subrogation, Casualty, Legal Liability, Litigation Management, Commercial Insurance, Claim Investigation, Property Damage, Workers Compensation, Liability Analysis, Insurance Law, General Insurance, Commercial Lines, Claims Resolution, Product Liability, Personal Injury, Claims Handling, Claims Investigations, Fraud, Professional Liability, CPCU, Litigation, Casualty Insurance
Education
Excelsior College 2005 — 2009
Bachelors, Insurance Risk Management
USAA April 2005 - Present
Everest College Phoenix 2005 - April 2014
Charles Schwab & Co., Inc. February 1995 - April 2004
Skills
Employee Engagement, Succession Planning, Coaching, Talent Management, Performance Management, Employee Relations, 401k, Change Management, Career Development, Employee Benefits, Organizational Design, Organizational..., SPHR
Education
Walden University 2007 — 2010
MBA, Human Resources
Fairleigh Dickinson University 1993 — 1996
M.A., Corporate & Organizational Communications
University of South Florida 1973 — 1977
B.A., Mass Communications and English
USAA January 2014 - Present
Operations Director Phoenix Recruiting Organization May 2010 - December 2013
Medical Recruiting Operations Director Las Vegas NV April 2010 - June 2010
Medical Recruiting Operations Director U.S. Army April 2008 - June 2010
Student United States Army Sergeants Major Academy, Texas July 2007 - June 2008
U.S. Army October 2002 - June 2006
Skills
Leadership, Organizational..., Team Building, Operations Management, Business Strategy, Business Analysis, Sales, Sales Management, Mentoring, Group Dynamics, New Business Development, Analysis, Marketing Strategy, Marketing, Microsoft Office, Project Management, Change Management, Management, Project Planning, Human Resources, Recruiting, Security, Employee Training
Education
Webster University 2011 — 2012
MBA, Business Administration and Management, General, 4.0
Excelsior College 2006 — 2007
BS, Business Administration and Management, General, 3.8
Marriott Vinoy Golf Club May 2014 - Present
Chai's Choice 2014 - Present
Wells Fargo Home Mortgage August 2013 - December 2013
Keller Graduate School of Management April 2011 - July 2013
Golf Academy of America January 2012 - April 2013
USAA April 2008 - December 2010
Morgan Stanley April 2007 - January 2008
HomeQuest Mortgage Group July 2006 - November 2006
Navy Recruiting District New York October 2002 - June 2006
Skills
Team Building, Leadership, Microsoft Office, Team Leadership, Risk Management, Training, Operations Management, Marketing, Sales, Finance, Insurance, Recruiting, Mortgage Lending, Process Improvement, Coaching
Education
Center for Technology Training 2013 — 2014
CompTIA certifications/ A+ and Network+
Keller Graduate School of Management of DeVry University 2011 — 2014
Master of Business Administration (MBA), Finance, GPA 3.85
Golf Academy of America-Altamonte Springs 2012 — 2013
Associates Degree, Golf Complex Operations & Management, GPA 3.85
Excelsior College 1988 — 1994
Bachelor of Arts (B.A.), Liberal Arts and Sciences, General Studies and Humanities
USAA 2012 - Present
USAA Wealth Management Division 2010 - 2012
Wells Fargo Advisors 2007 - 2010
Wells Fargo 2000 - 2007
CENTURY 21® 1992 - 2000
Fairfax County Government 1989 - 1992
Arlington County 1986 - 1989
United States Marine Corps 1979 - 1986
Skills
Certified Financial..., Chartered Life..., Certified Wealth..., Series 7, Series 6, Series 63, Wealth Management, Financial Analysis, Investments, Retirement Planning, Life Insurance, Strategic Financial..., Asset Allocation, Martial Arts
Education
State University of New York College at Oneonta 1980 — 1982
Bachelor of Arts (BA), Political Science and Government
Farmingdale State University of New York 1978 — 1980
Associate of Arts (A.A.), Criminal Justice and Corrections
USAA November 2013 - Present
Special Operations Detachment-Africa February 2013 - Present
USAA May 2011 - October 2013
Army National Guard June 2009 - February 2013
US Army September 2005 - June 2009
Skills
Project Delivery, Project Management, Agile Methodologies, IT Management, Third Party Vendor..., Military Logistics, Military Experience, Military Operations, Training Facilitation, Force Protection, Equal Opportunities, Scrum, Software Development, Software Project...
Education
Florida Institute of Technology 2009 — 2011
Master of Business Administration (MBA), Business Administration and Management, General
University of South Florida 2001 — 2005
Bachelor of Arts (B.A.), Criminology
WellDyne, Inc. October 2013 - Present
UnitedHealth Group September 2012 - October 2013
AOM 2011 - 2012
BioScrip July 2010 - March 2011
Sirion Therapeutics July 2008 - June 2010
Walgreens Health Initiatives April 2007 - July 2008
BAUSCH & LOMB, Inc September 1999 - April 2007
ANCHOR GLASS CONTAINER CORP March 1995 - September 1999
USAA January 1989 - March 1995
Skills
Contract Negotiation, Account Management, Selling, Business Acumen, Expense Management, National Account..., Tactics, Negotiation, Forecasting, New Business Development, Sales Management, Customer Relations, Consultative Selling, Strategic Planning, Contract Management, Key Account Management, Business Planning, Managed Care, Analysis, Oncology, Process Improvement, Customer Service, Team Building, Pharmaceutical Industry, Product Launch, Neurology, Product Development, Sales, Healthcare, Cross-functional Team..., Pricing, Sales Operations, CRM, Leadership, Program Management, Strategic Partnerships, Strategy, Management, Budgets, Marketing, Training, B2B, Pharmaceutical Sales, SaaS, Product Marketing, Medical Devices, Urology, Hospital Sales, Cardiology, Sales Force Development
Education
Florida Metropolitan University 1986 — 1990
MBA, Business Administration
USAA June 2012 - Present
VALIC January 2010 - April 2012
Merrill Lynch April 2007 - January 2009
Alcoa Inc. August 2005 - August 2007
Skills
Finance, Leadership, Public Speaking, Forecasting, Accounting, Banking, Budgets, Corporate Finance, Business Analysis
Education
Florida Agricultural and Mechanical University 1999 — 2005
USAA April 2012 - Present
NCSU RAdio-Geet Bazaar December 2007 - December 2012
The Park Hotel November 2003 - August 2005
Metropolitan Hotel Nikko May 2003 - October 2003
Maurya Sheraton February 2003 - April 2003
First City September 2002 - October 2002
Taj Palace Hotel March 2002 - April 2002
Skills
Press Releases, Media Relations, Brand Development, Public Relations, Corporate Communications, Event Management, CRM, Advertising, Marketing, Management, Strategy, Brand Management, Leadership, Customer Service, Microsoft Office, Marketing Communications
Education
Wake Technical Community College 2008 — 2009
certificate, HR &Bussiness Administration
All India Institute of Management Studies
Diploma, Advertising and Public Relations
Fergusson College
Bachelor of Arts (BA, Economic
Fergusson College
Post Graduate Diploma; Bachelor of Arts, Public Relations & Marketing; Economics
Indian Institute of Tourism and Travel Management
Wake Tech Community College
Certificate, Business Administration and Human Resource Management
YMCA
Post Graduate Diploma, Public Relations & Marketing
OrganoGold March 2011 - Present
Straighline Investigations, Inc. June 2006 - June 2012
USAA June 2000 - February 2004
Skills
Business Networking, International Networking, Insurance Fraud, Corporate Fraud..., Finance, Holistic Health
Education
Everest University-Tampa 1985 — 1988
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
UnitedHealth Group June 2015 - Present
UnitedHealth Group May 2013 - June 2015
Interstate Hotels & Resorts April 2012 - May 2013
USAA January 2011 - July 2011
Westin Hotels & Resorts July 2010 - January 2011
Hilton Grand Vacations August 2008 - July 2010
CTI Resource Management Svc June 2005 - August 2008
Skills
Customer Service, Hotels, Microsoft Office, Revenue Analysis, Resorts, Management, Hospitality Management, Hospitality, Micros, Time Management, Front Office, Hospitality Industry, Property Management..., Leadership, OnQ, Customer Satisfaction, MICROS
Education
University of Central Florida 2008 — 2010
Bachelor of Science, Hopsitality Management
Florida State College at Jacksonville 2003 — 2008
Associates, Liberal Arts
University of South Florida Physcians Group June 2013 - Present
University of South Florida August 2014 - October 2014
University of South Florida Morsani College of Medicine June 2013 - August 2014
Tampa Bay Times - Times Publishing Co September 2010 - September 2012
Drive Away Enterprises September 2009 - September 2010
USAA May 2008 - September 2009
Skills
Strategic Planning, Management, Marketing, Sales, Process Scheduler, Payroll, AP Style, Marketing Strategy, Social Media Marketing, Online Advertising, Leadership, Customer Service, Microsoft Office, Microsoft Excel, Event Planning, Data Entry, Public Relations, Social Media
Education
Florida Metropolitan University 1997 — 2004
Bachelor’s Degree, Marketing/Marketing Management
Florida Metropolitan University 1997 — 2002
Associate's degree, Medical Assisting
Rim of the world high school 1989 — 1993
High School, General Studies
Recovco Mortgage Management May 2015 - Present
USAA May 2014 - March 2015
Retreat Capital March 2014 - May 2014
CoreLogic November 2013 - March 2014
Nationstar Mortgage February 2013 - August 2013
Bank of America March 2012 - August 2013
Skills
Credit, Banking, Finance, Mortgage Banking, Residential Mortgages, FHA, Credit Analysis, Financial Analysis, Refinance, Management, Mortgage Lending, Mortgage Underwriting, Loan Servicing, Underwriting, Loans, Financial Services, Mortgage Servicing, Loan Origination
Education
Florida Memorial College 2005 — 2015
Bachelor of Applied Science (B.A.Sc.), Criminology
UnitedHealth Group October 2012 - Present
Flextronics January 2007 - October 2012
USAA August 2005 - November 2006
Skills
Computer Hardware, Customer Service, Microsoft Excel, Time Management, Troubleshooting, Call Centers, Outlook, Microsoft Word, Microsoft Office, Customer Satisfaction, Data Entry, Customer Experience, Telecommunications
Education
Fayetteville Technical Community College 2001 — 2003
A.A.S, Criminal Justice
Troy University
McKinley, Inc. August 2015 - Present
USAA January 2015 - August 2015
Steeplechase Apartment Homes January 2012 - October 2014
Vintner's Cellar Winery Of Yorktown December 2009 - 2014
The Jazzy Giraffe September 2011 - January 2012
Advanced Vision Institute March 2011 - September 2011
Steeplechase Apartment Homes August 2008 - December 2010
Chili's Grill & Bar August 2005 - October 2008
Aeropostale October 2005 - January 2006
Ben Franklin Crafts October 2004 - August 2005
Skills
Team Leadership, Event Management, Creative Problem Solving, Social Media Marketing, Retail, Social Networking, Time Management, Advertising, Marketing Strategy, Social Media, Marketing, Customer Service, Management, Merchandising, Event Planning, Marketing Communications, Photoshop, Public Relations, Microsoft Office, Microsoft Excel, Sales, Microsoft Word, PowerPoint, Public Speaking, Training, Leadership, Inventory Management, Fashion
Education
Fayetteville Technical Community College 2015 — 2015
Virginia Commonwealth University 2006 — 2010
BA, Fashion Merchandising
Grafton High School 2002 — 2006
Advanced Diploma, Marketing
Humana January 2014 - Present
HealthCare Connection of Tampa September 2014 - May 2015
UnitedHealth Group February 2012 - January 2014
The Art Institute of Tampa July 2011 - February 2012
USAA May 2008 - June 2011
The R Group September 2007 - January 2008
MetLife January 2005 - September 2007
MetLife September 2004 - January 2005
Skills
Training, Customer Service, Time Management, Research, Insurance, Healthcare, Behavioral Health, Case Managment, Family Therapy, Budgets, Community Outreach, Leadership Development, Management, Coaching, Public Speaking, Policy, New Business Development, Interviews, Negotiation, Psychology, Conflict Resolution, Medicare, Employee Benefits, Case Management, Employee Relations
Education
Saint Leo University
Master of Business Administration (MBA), Management
Argosy University Tampa 2012 — 2015
Master of Arts, Marriage and Family Therapy/Counseling
Saint Leo University 2009 — 2011
Bachelor of Arts (BA), Psychological Counseling
Florida A&M University
Public Relations
Trumpet Behavioral Health July 2015 - Present
Fastaff & US Nursing May 2011 - June 2015
Village Homes October 2007 - April 2011
Village Homes August 2005 - October 2007
Blizzard Soccer of United Soccer League October 2002 - December 2006
Checks Unlimited May 2001 - March 2004
USAA September 1992 - May 2001
Skills
Employee Relations, Organizational..., Insurance, Compensation, Personnel Policies, Strategic Planning, Human Resources, Employee Engagement, Recruiting, Deferred Compensation, Training, Leadership, Employment Law, Policy, Management, Employee Benefits, Personnel Management, Change Management, Team Building, Program Management, Workforce Planning, Budgets, Onboarding, Process Improvement, Talent Management, Performance Management, Talent Acquisition, Leadership Development
Education
Regis University 2003 — 2008
MSM, Human Resources
Flagler College 1985 — 1989
Bachelor of Arts (BA), English and Communications
MSEC SPHR class
USAA June 2015 - Present
AT&T August 2011 - June 2015
AT&T March 2010 - August 2011
AT&T Mobility March 2009 - March 2010
AT&T October 2008 - March 2009
AT&T March 2007 - October 2008
BellSouth October 2006 - March 2007
BellSouth April 2006 - October 2006
BellSouth January 2005 - April 2006
BellSouth March 2003 - January 2005
Skills
Cross-functional Team..., Business Process..., Six Sigma, Process Improvement, Continuous Improvement, Management, Leadership, Vendor Management, Operations Management, Program Management, Analysis, Strategy, Strategic Planning, Telecommunications, Team Building, Business Transformation, Lean Manufacturing, Call Centers, Process Engineering, Business Analysis, Product Development, Analytics, Strategic Sourcing, Logistics, Business Process..., Quality Assurance, Operational Excellence, PMP, Wireless, Project Management, Lean Six Sigma
Education
Nova Southeastern University 2000 — 2002
Bachelor of Applied Science (BASc), Business Administration and Management, General
Excelsior College 1997 — 1999
Associate in Applied Science, Technical Studies
USAA October 2014 - Present
H&R Block November 2005 - October 2014
Ameriprise Financial Services, Inc. June 2012 - September 2014
Ryder System, Inc. June 1985 - April 1991
Florida Governor's Office of Planning and Budgeting September 1980 - May 1983
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1983 — 1985
MBA, Accounting and Finance
Florida State University 1976 — 1979
B.S., Communications, Government, Magna Cum Laude
Oglethorpe University
Certificate, Certified Financial Planner
Trunk Club February 2015 - Present
Freelance October 2011 - Present
Morstan General Agency March 2013 - March 2015
Cara Accessories January 2012 - March 2013
Saks Fifth Avenue October 2011 - January 2012
USAA May 2011 - August 2011
USAA March 2010 - May 2011
USAA April 2007 - March 2010
Abercrombie & Fitch July 2005 - February 2006
Skills
Personal Styling, Fashion Styling, Relationship Building, Sales, Social Networking, Social Media, Customer Retention, PowerPoint, Customer Service, Marketing, Leadership, Facebook, Photoshop, Picasa, Retention Strategies, Training, Product Development, Retail, Retail Production, Fashion, Merchandising, Styling, Microsoft Office, Sales Management
Education
Fashion Institute of Technology 2011 — 2013
Professional Studies in Fashion Styling
The University of Texas at San Antonio 2005 — 2010
Bachelors of Business Administration, Marketing
USAA 2013 - Present
Apple Inc. January 2011 - March 2011
Army Education Center March 2007 - July 2009
IBM February 2001 - April 2006
Skills
Change Management, Coaching, IBM iSeries, Certified recruiter, DLPT Testing Certified, IBM Servers, Apple Safari, Student Counseling, Academic Advising, Level 3 Support, College Recruiting, Employee Training, Onboarding, Talent Management, Technical Recruiting
Education
University of Oklahoma 2006 — 2008
Master, Human Relations
Fayetteville State University 1996 — 2000
Bachelor, Computer Science and Math
BioBridge Global October 2007 - Present
USAA 2005 - 2007
Florida Division of Medicaid 2005 - 2005
Infinity Software 2003 - 2005
Tallahassee Democrat (Newspaper) 1998 - 2003
Skills
Program Management, Business Analysis, Project Management, Leadership, Project Portfolio..., Vendor Management, IT Strategy, Executive Management, Process Improvement, IT Management, Contract Negotiation, Strategic Planning, Project Governance, Management, Change Management, Strategy, Business Process, Analysis, Cross-functional Team...
Education
Florida State University
BS, Management Information Systems
USAA September 2014 - Present
Time Warner Cable August 2013 - August 2014
Fayetteville State University February 2013 - May 2013
Planned Parenthood of Central North Carolina 2012 - 2012
Skills
Microsoft Office, Photography, Portrait Photography, Marketing, Public Speaking, Teaching, Social Media, Facebook, Microsoft Word, Time Management, Creative Writing, Social Networking, Research, Event Planning, Editing, Blogging, Microsoft Excel, Team Leadership, Team Building
Education
Fayetteville State University 2011 — 2013
Bachelor's degree, Marketing
Fayetteville Technical Community College 2009 — 2011
Associate's degree, General Studies
USAA January 2011 - Present
USAA March 2009 - January 2011
USAA March 2008 - May 2009
USAA April 2007 - March 2008
Skills
Fraud, AML, Certified Fraud Examiner, Insurance, Risk Management, Banking, Process Improvement, Vendor Management, Call Centers, Strategic Planning, Program Management, Financial Services, Business Analysis, Call Center, SDLC, Team Leadership, Management, Change Management, Business Process..., Executive Management, Loans, Process Engineering, Financial Risk, Credit, Six Sigma, Analysis, Business Process, Credit Cards, Retail Banking, Requirements Gathering, Project Portfolio..., Leadership, Consumer Lending, KYC, Team Building, Finance, Project Management, Cross-functional Team..., Strategy, Customer Service
Education
Florida Institute of Technology 2009 — 2012
Criminal Justice
USAA January 2011 - Present
Skills
SQL, Software Development, Microsoft SQL Server, Agile Methodologies, Business Analysis, Linux, Databases, Project Management, SDLC, Customer Service, Scrum, Requirements Analysis, Requirements Gathering, ETL, Netezza, DB2, Data Warehousing, Database Design
Education
Florida International University - College of Business 2015 — 2018
Master of Business Administration (M.B.A.), Corporate MBA
University of Houston 2005 — 2010
Bachelor's Degree, Computer Information Systems
Malauzai Software Inc April 2015 - Present
Alamoxie Web Design 2010 - Present
Toastmasters International 2008 - Present
Sweb August 2011 - June 2014
USAA June 2008 - October 2009
Gordon Food Service May 2007 - April 2008
Ferris State University September 2006 - May 2007
Skills
Web Design, WordPress, Entrepreneurship, Public Speaking, Leadership, Social Media, Web Development, Java, Small Business, Website Development, Web Applications, Tutoring, Mobile Applications, Linux, MySQL, Workshops, XML, Public Relations, Android Development, CSS, Social Networking, Hypnosis, Business, SEO, Networking, Time Management, User Interface Design, HTML, Social Media Marketing, PHP, Software Development, Objective-C, Database Design, Online Marketing, OS X, Web Analytics, iPhone Application..., Web Marketing, Databases, JavaScript, Workshop Presenter, Internet Marketing
Education
Ferris State University 2006 — 2008
Bachelors of Science, Computer Information Systems
Kirtland Community College 2004 — 2006
AS, Computer Information Systems, 4.0
Scottrade June 2015 - Present
USAA March 2011 - June 2015
J.P. Morgan September 2010 - March 2011
WyHy Federal Credit Union September 2009 - September 2010
Raymond James Financial Inc. February 2006 - September 2009
Charles Schwab March 1995 - February 2006
Skills
Series 7, Investments, Securities, Mutual Funds, Financial Modeling, Series 63, Portfolio Management, Asset Allocation, Wealth Management, Retirement Planning, Insurance, Asset Management, Financial Analysis, Equities, Estate Planning, Risk Management, Strategic Financial..., Valuation, Fixed Income, Investment Strategies, Wealth, Financial Planning, Financial Services, Finance, Investment Management, Investment Advisory, Retirement, FINRA, Financial Advisory
Education
University of Pennsylvania 1977 — 1981
Bachelor of Arts (B.A.), Political Science and Government
Florida Institute of Technology 1998 — 2000
Certificate in Financial Planning
Independent Contractor March 2013 - Present
Safeco Insurance August 1997 - March 2012
Liberty Mutual Insurance June 1996 - August 1997
USAA September 1989 - June 1996
Skills
Microsoft Excel, PowerPoint, Customer Service, Windows, Research, Photoshop, Teaching, HTML, Budgets, Public Speaking, C++
Education
Florida State University
BS, Business Administration and Management, General
UnitedHealth Group October 2010 - Present
UNITED SERVICES AUTOMOBILE ASSN (USAA) November 2008 - Present
USAA November 2008 - April 2010
Verizon Wireless July 2007 - November 2008
Countrywide Home Loans July 2006 - December 2006
TIME INC January 2006 - June 2006
FLORIDA AGRICULTURAL AND MECHANICAL UNIVERSITY August 2003 - March 2005
FOWLER, WHITE, BOGGS, BANKER P April 2001 - May 2003
Education
Florida Agricultural and Mechanical University 2003 — 2005
None, Civil Engineering
Civil Engineering
Florida A&M University
Learey Technical Center
USAA October 2014 - Present
Cash America May 2010 - September 2014
Cincinatti Financials June 2006 - October 2008
Limited Brands January 2006 - May 2006
Cooper Industries Ltd. March 2005 - November 2005
Freddie Mac 2004 - 2005
Harley-Davidson Motor Company November 2003 - April 2004
Celanese July 2003 - October 2003
7-Eleven September 2002 - May 2003
SC Johnson June 2001 - July 2002
Skills
ETL, Data Warehousing, Business Intelligence, Datastage, Data Integration, Integration, EDI, Data Migration, Data Warehouse..., Unix, OLAP, Databases, SQL, SDLC, Oracle SQL Developer
Education
Florida International University 1985 — 1987
BS, Computer Science
TIAA-CREF July 2013 - September 2014
USAA May 2011 - June 2013
Prime Financial Services January 2008 - May 2011
Vanguard May 2004 - January 2008
Jamison Financial Services, Inc. March 1995 - May 2000
United States Air Force June 1987 - January 1998
Aery Insurance Services February 1993 - December 1995
Skills
Wealth Management, Retirement Planning, Investments, Mutual Funds, Asset Allocation, Portfolio Management, Series 7, Asset Management, Financial Services, Insurance, Estate Planning, Fixed Annuities, Life Insurance, Wealth, Financial Planners, Financial Analysis
Education
Florida International University - College of Business 2001 — 2002
50% completed, Masters in Taxation
Palm Beach Atlantic University 1990 — 1992
Bachelors, Finance
USAA 2006 - Present
Crosby Technology 2005 - 2006
American International Group 2000 - 2005
US Army 1991 - 2000
Skills
Business Strategy..., Operational Redesign, Outsourcing/Offshoring, Product Strategy, Operations Risk..., Technology Integrations, Customer Retention, Talent..., Vendor Selection &..., Management, Strategic Planning, Project Management, Supplier Evaluation, Product Management, Operational Risk..., Process Improvement, Strategy, Leadership, Technology Integration, Outsourcing, Analysis, Business Process, CRM, Executive Management, Six Sigma, Enterprise Software, Team Leadership, Change Management, Business Strategy, Business Process..., Banking, Product Development, PMO, Enterprise Architecture, New Business Development, Call Centers, Insurance, Vendor Management, Management Consulting, Project Portfolio..., Financial Services, Risk Management, Cross-functional Team..., Leadership Development, Program Management, Customer Satisfaction, Operations Management, Recruiting, Process Engineering, Business Transformation
Education
Harvard Business School 2010 — 2012
Program for Leadership Development
Fayetteville State University
Bachelor of Science (B.S.)
University of Maryland University College
Webster University
Master of Business Administration (MBA)
USAA November 2014 - Present
NORAD-NORTHCOM September 2011 - September 2014
UNC/USFK/CFC CSEL & 8th Army CSM February 2008 - August 2011
US Army Corps of Engineers April 2005 - February 2008
Engineer Brigade, 1st Infantry Division December 2002 - April 2005
40th Engineer Battalion, 2nd BDE, 1st Armored Division June 2000 - December 2002
Skills
Military, Command, Military Operations, Security Clearance, National Security, DoD, Army, Operational Planning, Military Experience, Force Protection, Top Secret, Defense, Intelligence Analysis, Homeland Security, Counterterrorism, Leadership, Program Management, Afghanistan, Counterinsurgency, Tactics, Special Operations, Military Training, Military Logistics, Reconnaissance, Government Contracting, Contingency Planning, Organizational..., Security+, Combat, Readiness, Emergency Management, Personnel Supervision, Physical Security, Security Operations, Exercises, Government, Crisis Management, Firearms, NATO, Counterintelligence, SIGINT, CBRN, Security Management, Active DoD Secret..., COMSEC, Electronic Warfare, Marksmanship, Interagency Coordination, Team Leadership, Instructor-led Training
Education
Excelsior College 2010 — 2012
Bachelor of Applied Science (B.A.Sc.), History
LinkedIn May 2015 - Present
lynda.com April 2015 - Present
Microsoft July 2014 - March 2015
USAA November 2013 - July 2014
Microsoft January 2013 - November 2013
USAA June 2012 - January 2013
VTech January 2004 - September 2011
Skills
Cognitive Psychology, Usability Testing, User-centered Design, Human Factors, Usability Engineering, Surveys, Task Analysis, Iterative Design, Ergonomics, Telecommunications, Human-computer..., Agile Project Management, Team Leadership, Social Media Marketing, Digital Marketing, Marketing Strategy, Photography, Human Computer..., Product Development, Cross-functional Team..., Agile Methodologies, User Research, Usability, Mobile Devices, Strategy, Analysis, Software Documentation, Testing, Project Management, Process Improvement, Management, User Interface, Ethnography, Competitive Analysis, Customer Experience, Creative Problem Solving, Training, Technical Writing, Qualitative Research, User Scenarios, Focus Groups, Heuristic Evaluation, Market Research, Accessibility, Mobile Applications, User Experience, Wireframes, Leadership
Education
Portland State University 2012 — 2012
Certificate in Digital Marketing Strategies, Classes in Interactive Producer - Internet Design
Florida State University
Pschology and Art
JPMorgan Chase & Co. February 2015 - Present
USAA October 2014 - January 2015
USAA December 2013 - October 2014
JPMorgan Chase May 2013 - September 2013
JPMorgan Chase March 2012 - May 2013
Department of Veterans Affairs June 2009 - June 2010
US Army April 2000 - August 2005
Skills
Valuation, Private Equity, Credit, Banking, Loans, Equities, Investments, Fixed Income, Portfolio Management, Market Risk, Financial Services, Wealth Management, Credit Risk, Risk Management, Financial Analysis, Asset Allocation, Data Analysis, Financial Modeling
Education
Washington University in St. Louis 2010 — 2011
Master of Science (MS), Finance
University of Florida 2008 — 2009
Master of Business Administration (MBA)
Florida State University 2005 — 2007
Bachelor of Science (BS), Applied Mathematics
USAA August 2007 - Present
USAA July 2003 - August 2007
USAA February 2001 - July 2003
USAA August 1998 - February 2001
USAA March 1990 - August 1998
Skills
Risk Management, Risk Assessment, Enterprise Risk..., Operational Risk, Operational Risk..., Risk Analysis, Leadership, Treasury Management, Working Capital..., Rating Agency Relations, Project Management
Education
Florida State University 2007 — 2009
Masters of Science, Risk Management and Insurance
The University of Texas at San Antonio 1989 — 1992
Bachelor’s Degree, Accounting
Comfort High School 1984 — 1988
Navy Federal Brokerage Services 2012 - Present
USAA 2010 - 2012
Wells Fargo Investments 2008 - 2009
Wachovia Securities Financial Network 2008 - 2008
A.G. Edwards & Sons, Inc. 2007 - 2008
Davis Advisors 2006 - 2007
Skills
Investments, Retirement Planning, Estate Planning, Series 7, Series 66, Life Insurance, Annuities, Mutual Funds, 529 Plans, Education Planning, 401(k) Rollover
Education
Florida Institute of Technology
Master of Business Administration (MBA)
University of Arizona
BA, Economics
USAA April 2010 - Present
Comp USA October 2005 - April 2008
Skills
Account Management, Computer Hardware, Customer Experience, Customer Satisfaction, Customer Service, Financial Analysis, Forecasting, Inventory Management, Leadership, Management, Microsoft Excel, Microsoft Office, Operations Management, Process Improvement, Retail, Sales Process, Sales, Team Building, Team Leadership, Time Management
Education
University of South Florida 2007 — 2010
MBA, Business Administration and Management, General
Florida State University 2001 — 2005
Bachelor's degree, Finance, General
The Star Athlete Inc. August 2009 - Present
Bright House Networks November 2009 - July 2011
USAA November 2003 - July 2009
Sitel March 2001 - November 2003
Skills
Team Building, Customer Service, Customer Satisfaction, Inventory Management, Retail, Customer Experience, Call Center, Sales, Merchandising, Process Improvement, Microsoft Office, Team Leadership, Coaching, Leadership, Insurance, Call Centers, CRM
Education
Florida A&m university 1994 — 1999
Florida Agricultural and Mechanical University 1994 — 1999
Coral Springs High School 1990 — 1994
High School Diploma
USAA October 2012 - Present
Sedgwick CMS August 2006 - October 2012
US Army January 1984 - January 1990
Skills
Claim, Liability, Insurance, Litigation, Legal Liability, Subrogation, Fraud, Property Damage, Mediation, Analysis, Leadership, Arbitration, Claims Management, Property & Casualty..., Personal Injury, Investigation, Liability Analysis, Casualty, Claims Handling
Education
Liberty University 2010 — 2013
Master of Business Administration (MBA), Accounting, 3.89
Excelsior College 2007 — 2009
BS, Business, 3.84
The University of Texas at Arlington 2013 — 2013
Paralegal Certificate, 300 hours
USAA 2009 - Present
USAA 2009 - 2015
USAA 2009 - 2015
USAA January 2008 - April 2009
USAA Federal Savings Bank October 2005 - January 2008
USAA November 1998 - October 2005
Citi March 1994 - November 1998
Skills
Analytics, Product Management, Market Research, Business Intelligence, Cross-functional Team..., Business Analysis, Strategic Partnerships, Product Development, Management, Marketing, Financial Services, Product Marketing, Vendor Management, Business Process..., Account Management, Direct Marketing, Banking, Affiliate Management, Affiliate Relations, Affiliate Marketing, Project Sponsorship, Operating Budgets, Strategy, E-commerce, Competitive Analysis, CRM
Education
The University of Texas at San Antonio
Business Administration and Management, General
Excelsior College
Bachelor of Science (BS), Business, Management, Marketing, and Related Support Services
USAA February 2008 - Present
The Home Depot August 2007 - January 2008
The Home Depot August 2002 - August 2007
Education
Florida Agricultural and Mechanical University 1997 — 2002
Paradigm 2008 - Present
Schlumberger September 2001 - November 2006
USAA June 1989 - November 1999
Education
The University of Texas at San Antonio 1990 — 1996
Ferris State University 1979 — 1985
bachelor, management
USAA April 2011 - Present
Edward Jones October 2009 - April 2011
Morgan Stanley Smith Barney July 2008 - January 2009
Skills
Retirement Planning, Life Insurance, Series 7, Mutual Funds, Retirement, Strategic Financial..., Wealth Management, Asset Allocation, Series 63, Investments, Financial Advisory, Fixed Annuities, Estate Planning, Portfolio Management, Asset Management, Insurance, Investment Advisory, 401k, Investment Strategies
Education
Florida Atlantic University 2005 — 2009
B.B.A, Finance
Chipola College 2005 — 2007
A.A, Business
USAA Communications DirectorGeneral Motors1998 - 2001
The Pfaltzgraff Co. 1986 - 1998
Education
Fairleigh Dickinson University 1998 — 2002
M.A.
State University of New York at Delhi
A.A.S., Marketing
York College of Pennsylvania
B.A., English
Chevron 2012 - Present
Stewart Professional Solutions May 2009 - March 2012
Paradigm March 2008 - March 2009
Total Petrochemicals November 2006 - October 2007
Schlumberger Information Solutions September 2001 - November 2006
Cisco November 1999 - March 2001
USAA June 1989 - November 1999
Nortel September 1986 - February 1989
Southwestern Bell Telecom 1985 - 1986
Education
The University of Texas at San Antonio 1990 — 1996
MBA, Information Systems
Ferris State University 1981 — 1985
B.S., Business Management
USAA November 2013 - Present
University of Phoenix May 2007 - Present
Citibank North America July 2007 - November 2013
Barden Circulation Inc October 2006 - February 2007
US Navy October 2003 - June 2006
US Navy August 2000 - October 2003
USS June 1997 - August 2000
Skills
Program Management, Management, Project Management, Analysis, Strategic Planning, Change Management, Leadership, Human Resources, Employee Training, Project Planning, Training, Integration, Public Relations, Security Clearance, Team Building, Staff Development, Public Speaking, Leadership Development, Coaching, Budgets, Operations Management, Government, Administration, Business Development, Business Planning, Business Process, Community Outreach, Conflict Resolution, Customer Service, Disaster Recovery, DoD, E-Learning, Employee Relations, Event Management, Event Planning, Forecasting, Fundraising, Management Consulting, Military, Organizational..., Organizational..., Performance Management, Policy, Software Documentation, Strategy, Supervisory Skills
Education
Touro University California 2002 — 2004
Maters Degree, Business Administration
Excelsior College 2000 — 2002
Bachelors Degree, General Business
University of Phoenix
classroom management
USAA July 2010 - Present
USAA June 2009 - August 2009
Tesoro May 2008 - August 2008
Fiesta Texas May 2007 - August 2007
Education
Florida Institute of Technology 2011 — 2013
MBA
The University of Texas at Austin - The Red McCombs School of Business 2006 — 2010
BBA, Management Information Systems
USAA February 2010 - Present
Liberty Mutual February 2009 - February 2010
Northwestern Mutual Life June 2007 - November 2008
Skills
Insurance, Customer Service, Outlook, Customer Relations, PowerPoint, Management, Leadership, Finance, Risk Management, Process Improvement, Strategic Planning, Team Building, Budgets, Public Speaking, Sales
Education
Florida State University 2003 — 2007
Bachelor's Degree, Business Management
Office of the Comptroller of the Currency June 2013 - Present
USAA March 2011 - May 2013
JP Morgan Chase April 2008 - March 2011
Countrywide Home Loans June 2006 - January 2008
GunnAllen Financial May 2003 - June 2006
Prudential Securities February 2001 - May 2003
Skills
CERTIFIED FINANCIAL..., Series 7, Series 65, Series 66, Life Insurance, Retirement Planning, Wealth Management, Mutual Funds, Retirement, Asset Allocation, Series 63, Loans
Education
Florida Atlantic University 1997 — 2001
B.S., Finance
Southwest International Trucks January 2011 - Present
Sensibill May 2009 - January 2011
CCS Holdings 2002 - 2008
USAA 1998 - 1999
Education
Excelsior College
B.S., Liberal Arts, Computer Science
USAA August 2009 - Present
USAA October 2005 - August 2009
USAA June 2001 - October 2005
Skills
Product Management, Product Development, Product Innovation, Leadership, Cross-functional Team..., Insurance, Property & Casualty..., Underwriting, Risk Management, Predictive Modeling, Actuarial Science, Pricing, Financial Risk, Commercial Insurance, Business Process..., Management, Process Improvement, Solvency II, Casualty, Analytics, Business Analysis, Program Management, Strategic Planning, Analysis, Liability
Education
Florida State University 2006 — 2008
Master of Science in Management (M.S.M.), Risk Management and Insurance
Illinois State University 1999 — 2001
Bachelor of Science (B.S.), Actuarial Science
CBS Radio December 2014 - Present
CBS Radio June 2012 - December 2014
CBS Radio January 2005 - June 2012
USAA September 2002 - March 2007
Skills
Radio, Social Media Marketing, Music, Radio Promotions, Broadcast, Video, Facebook, Digital Media, Entertainment, Video Production, New Media, Television, Media Buying, Sponsorship, Digital Marketing, Advertising
Education
Florida Agricultural and Mechanical University 1996 — 1998
USAA February 2000 - Present
Skills
Casualty, Excess & Surplus Lines
Education
Excelsior College
Bachelors of Science, Risk Management and Insurance
Fast-Teks January 2010 - Present
Gulf Coast Information Solutions, Inc. May 2009 - Present
USAA 2015 - 2015
USAA 2015 - 2015
Celerit March 2011 - December 2014
Edge Services October 2012 - November 2014
Hancock Bank 2010 - 2012
Saratoga Financial Systems 2009 - May 2011
Citigroup March 2006 - May 2009
Edge Services 2009 - 2009
Skills
COBOL, SDLC, Mainframe, SQL, Business Analysis, Microsoft SQL Server, Committed to Customer..., Project Management, Program Management, Software Development, CRM, Databases, Data Analysis, .NET, VBA, Analytics, REXX, ISPF Dialog Manager, DB2, WebSphere MQ, Applications Software..., Web Design, Computer Forensics, Banking Technologies, Mergers & Acquisitions, Performance Tuning, Assembly Language, Java, CICS, Analysis, Home Automation, Core Banking, Programming
Education
Farmingdale State College 1979 — 1981
AAS, Data Processing
University of Phoenix
Information Technology Business Management
MCP - Microsoft Certified Professional
USAA March 2008 - Present
Ameriprise February 1997 - June 2006
Skills
Wealth Management, Series 7, Retirement Planning, Retirement
Education
Wright State University 1992 — 1993
Master's Degree, Secondary Education and Teaching, 3.8/4.0
Flagler College 1981 — 1985
Bachelor's Degree, Business Administration, English
CPT Group, Inc. Class Action Administrators February 2015 - Present
Florida Institute of Technology March 2010 - Present
State Farm September 2012 - September 2013
USAA April 2010 - February 2012
4Sight Technologies December 2006 - December 2008
First Horizon National Corporation August 2001 - June 2006
Skills
Program Management, MS Project, Project Management, Visio, Risk Management, Vendor Management, Property & Casualty..., Manage Client..., Business Process..., Team Management, Business Process..., Mortgage Servicing, Financial Services, Microsoft Office, Communication, Office Management, Microsoft Excel, PowerPoint, Reporting & Analysis, Marketing Strategy, Strategic Planning, Vendor Relationships, Budget Monitoring, Quality Assurance, Business Analysis, CRM, Customer Service, Leadership, Management
Education
Florida Institute of Technology 2010 — 2012
Master of Business Administration (M.B.A.), Project Management, 3.25
The University of Memphis 1992 — 1997
Bachelor of Arts (B.A.), Mass Communication/Media Studies
NCCI June 2002 - Present
ISO 1998 - 2001
USAA 1996 - 1998
Skills
Insurance, Risk Management, Actuaries, Actuarial Consulting, Commercial Insurance, General Insurance, Property, Workers Compensation
Education
Florida A&M University 1988 — 1992
Bachelor of Science (B.S.), Actuarial Science
Ely High School
Portland General Electric June 1996 - Present
USAA September 1992 - March 1995
Roundabout Theatre Company September 1990 - May 1991
IBM June 1985 - June 1989
Skills
Program Management, Leadership Development, Project Management, Microsoft Office, Internal Communications, Nonprofits, Press Releases, Strategic Planning, Coaching, Business Analysis, Marketing Strategy, PowerPoint, Project Planning, Leadership, Marketing, Data Analysis, Public Relations, Policy, Organizational..., Presentation Design, Team Building, Analysis, Customer Service..., Program Development, Visio, E-Learning Consulting, Change Management, Management, Presentation Development, Lesson Planning, Team Leadership, Research, Human Resources, Microsoft Excel, E-Learning, Business Process..., Performance Management, Software Documentation, Employee Relations, Fundraising
Education
San Jose State University 1980 — 1984
Bachelors of Arts, Drama
Evergreen Valley College
Associate's degree, General Studies
Florida Blue September 2011 - Present
Florida Blue June 2008 - August 2011
Self Employed November 2005 - June 2008
USAA September 2003 - May 2005
Education
University of Central Florida 2007 — 2011
Master's degree, Nonprofit Management
Florida State University 1999 — 2003
Bachelors, Political Science & Criminal Justice
USAA July 2014 - Present
Direct General Insurance September 2011 - May 2014
DriveTime September 2010 - August 2011
Skills
Customer Service, Microsoft Office, Leadership, Process Improvement, Microsoft Excel, Sales, Financial Analysis, Customer Satisfaction, Team Building, Employee Relations, Access, Budgets, Insurance, Outlook, PowerPoint, Analysis, Training, Time Management, Risk Management, Data Analysis, Management, Claim, Call Centers, Negotiation, Microsoft Word, Public Speaking, Liability, Event Planning, Property, Subrogation, Retail, Casualty, Data Entry, Employee Training, Contract Negotiation, Coaching, Claims Management, Property & Casualty..., Property Damage, Claims Resolution, Workers Compensation, Commercial Insurance, Legal Liability, General Insurance, Recruiting, Interviews, Claim Investigation, Business Process..., Liability Analysis, Claims Handling
Education
Florida Agricultural and Mechanical University 2005 — 2009
Bachelor of Science, Business Administration
USAA August 2007 - Present
USAA July 2003 - August 2007
USAA February 2001 - July 2003
USAA August 1998 - February 2001
USAA March 1990 - August 1998
Skills
Enterprise Risk..., Risk Management, Risk Assessment, Operational Risk, Operational Risk..., Risk Analysis, Leadership, Treasury Management, Treasury, Working Capital..., Rating Agency Relations, Project Management, Microsoft Office, Microsoft Excel, Microsoft Word, Commercial Insurance, Captives
Education
Florida State University 2007 — 2009
Master’s Degree, Risk Management and Insurance
The University of Texas at San Antonio 1989 — 1992
Bachelor’s Degree, Accounting
Comfort High School 1984 — 1988
High School Diploma
Epsilon (fka Ryan Partnership, SolutionSet, I-Centrix) May 2008 - Present
Frank Adams Jewelers July 2007 - Present
Clockwork Studios October 2003 - July 2007
USAA July 1996 - October 2003
Skills
Direct Mail, Direct Marketing, Segmentation, Email Marketing, Integrated Marketing, Database Marketing, Customer Acquisition, Multi-channel Marketing, Web Analytics, Marketing Communications, Social Media Marketing, SEO, Analytics, Account Management, Marketing Strategy, Media Planning, Media Buying, Diamond Grading, Jewelry Design, Sales Presentations, Project Management, CRM
Education
Gemological Institute of America-New York 1989 — 1991
Graduate Gemologist, Gemology
Fashion Institute of Technology 1987 — 1989
Associate's degree, Metal and Jewelry Arts
University of Massachusetts, Amherst 1984 — 1986
Geological and Earth Sciences/Geosciences
USAA 2004 - Present
World Savings 2001 - 2004
MCI 1998 - 2001
Skills
Process Improvement, Banking, Vendor Management, Call Centers, Customer Service, Team Building, Business Analysis, Leadership, Management, Insurance, Operations Management, Change Management, Strategic Planning, Project Management, Team Leadership, Coaching, Training, CRM, Program Management, Recruiting, Performance Management
Education
Florida Institute of Technology 2008 — 2010
Master, Computer Information Systems
University of South Florida 1996 — 1998
Bachelor's degree, French Language Teacher Education
Raymond James Bank September 2010 - Present
USAA September 2009 - September 2010
USAA June 2007 - September 2009
Accredited Home Lenders August 2004 - June 2007
Skills
Risk Assessment, Compliance, Fraud Investigations, Banking, Federal Regulations, Underwriting, Higher Education, Accounting, Mentoring, Fraud, Risk Management, Strategic Planning, Team Building, Credit, Regulations, Portfolio Management, Loans, Financial Analysis, Business Development, Credit Analysis, Customer Service, Management, Finance, Mortgage Lending
Education
Florida Atlantic University 2009 — 2011
Master of Accountancy, Forensic Accounting
University of South Florida 2000 — 2004
Bachelor of Arts, Finance
USAA November 2013 - Present
Skills
Project Management, Change Management, Salesforce.com, Microsoft Office, PeopleSoft, Leadership Development, Program Development, Account Reconciliation, Small Business, Customer Service, Enterprise Architecture, Interviews, Organization, Networking, Quality Assurance, Typing, Underwriting
Education
Excelsior College
Master of Business Administration (MBA), Leadership
Excelsior College
Bachelor's degree, Business Administration and Management, General
LaGuardia Community College
Associate of Arts and Sciences (AAS), Business Administration and Management, General
Long Island Business Institute
Associate's degree, Accounting
USAA May 2014 - Present
Levy Marketing + Awards formerly Levy Awards & Promotional Products December 2009 - May 2014
Konica Minolta Business Solutions U.S.A., Inc. December 2008 - July 2009
Skills
Contract Negotiation, Lead Generation, Marketing, Account Management, Customer Service, Microsoft Excel, Advertising, Direct Sales, Microsoft Word, New Business Development, Sales, Sales Management, Sales Operations, Social Media
Education
Florida State University 2004 — 2008
History / Religion / Business
H.B Plant High School 2000 — 2004
Diploma
National Flood Services 2012 - Present
Independent 2006 - Present
NAUI 1994 - Present
CatManDo, Inc. 2010 - 2012
Fidelity National Flood 2005 - 2010
USAA 2000 - 2005
MCI WorldCom 1997 - 2000
Graybar 1994 - 1997
Graybar 1994 - 1997
U.S. Coast Guard 1990 - 1994
Skills
Claim, Claims Management, Liability, Property Damage, Property, Casualty, Commercial Lines, Insurance, Claim Investigation, Property Claims, Xactimate, General Insurance, Commercial Insurance, Legal Liability, Subrogation, Underwriting, Adjusters, Insurance Adjusting, Catastrophe, Casualty Claims, Large Loss, Claims Handling, Litigation Management, Workers Compensation, Customer Service, Risk Management, Team Building, Process Improvement, Call Centers, Professional Liability, Umbrella Insurance
Education
Florida State University 2015 — 2017
Graduate Student, Risk Management & Insurance
Keiser University 2012 — 2014
Bachelor of Science (BS), Business and Homeland Security
Saint Leo University
Associate of Arts (AA)
Medtronic August 2015 - Present
Medica March 2012 - July 2015
Prime Therapeutics September 2011 - January 2012
USAA July 2009 - September 2011
Daman Consulting 2009 - September 2011
Freescale Semiconductor June 2007 - 2009
PMIC June 2006 - 2007
Physicians Mutual 2006 - 2007
Skills
ETL, Data Warehousing, Data Modeling, Business Intelligence, Datastage, Informatica, Erwin, DB2, Teradata, Data Integration, SDLC, Requirements Analysis, Oracle
Education
Fairleigh Dickinson University 2004 — 2006
MS, Electrical Engineering
Nagpur University 1999 — 2003
BE, Electronics Engineering
Spring Dale College
USAA December 2013 - Present
USAA July 2006 - November 2013
United States Army June 2004 - July 2006
Skills
Risk Assessment, Training, Business Continuity, Management, Leadership, Military, Facilities Management, Team Building, Military Experience, Military Operations
Education
Fayetteville State University 1996 — 2000
B.S., Bus. Adm
The Hartford January 1999 - November 2013
USAA June 1985 - January 1990
Skills
Photoshop, Research, PowerPoint, Outlook, Microsoft Excel, English, Customer Service, Microsoft Word, Microsoft Office, Windows, Sales, Negotiation, Insurance, Analysis, Property & Casualty..., Claim, General Insurance
Education
Florida Metropolitan University
Associate of Arts (AA), Business Administration and Management, General
Hillsborough Community College
USAA September 1989 - Present
Skills
SDLC, PMP, Business Analysis, Software Project..., Risk Management, Requirements Analysis, Requirements Gathering
Education
University of Houston 1985 — 1988
Master of Business Administration (M.B.A.), Business Administration and Management, General
Florida A&M University 1976 — 1981
Bachelor of Science (B.S.), Accounting
U.S. Department of Veterans Affairs June 2013 - Present
USAA June 2008 - June 2010
Edward Jones June 2006 - June 2007
DTE Energy November 2004 - July 2006
DTE Energy June 1990 - May 2001
Skills
Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, Public Speaking, Budgets, Strategic Planning, Negotiation, Editing, Team Building
Education
Western International University 2012 — 2014
Master of Business Administration (MBA), International Business, 3.792
Ferris State University 1994 — 2001
Bachelor's degree, International Business
Ferris State University 1994 — 2000
Bachelor of Science (B.S.), Business Administration and Management, General
Tech Mahindra, Nissan North America January 2008 - Present
Paragon Technologies, Verizon Business 2006 - 2007
USAA 1984 - 2006
Skills
SQL, Team Building, Budget, IMS DB/DC, DB2, IBM Mainframe, JCL, COBOL, PL/1, Database Administration, Disaster Recovery, Business Analysis, Requirements Analysis, SDLC, Databases, Integration, Mainframe, SQL Tuning, Software Development, Software Project..., TSO, Vendor Management, z/OS
Education
Florida A&M University
Bachelor's degree, Data Processing
University of the Incarnate Word
Master of Business Administration (MBA), Business Administration and Management, General
USAA September 2014 - Present
Home Instead Senior Care April 2012 - August 2014
Approved Cash Advance December 2011 - February 2012
US Navy November 1986 - April 2011
Education
Excelsior College 2003 — 2005
Bachelor of Science (B.S.), Liberal Arts and Sciences/Liberal Studies
San Diego City College 1992 — 1994
Associate in Science (A.S.), Business Administration
State Farm Insurance 2011 - 2013
USAA February 2010 - May 2011
Skills
Insurance Adjusting
Education
Florida State University 1994 — 1999
Criminology
USAA 2010 - Present
Education
Florida A&M University