USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
USAA August 1988 - Present
Skills
Administrative..., Microsoft Office, Outlook, PowerPoint, Microsoft Word, Microsoft Excel, Office Administration, Written Communication, Customer Service, Visio
Education
Ashford University 2014 — 2015
Bachelor's Degree, Communication and Media Studies, 4.0
Palo Alto College 2008 — 2013
Associate's Degree, Liberal Arts and Sciences, General Studies and Humanities, 4.0
USAA June 2015 - Present
USAA May 2012 - Present
East Alabama Medical Center August 2008 - May 2012
Alpha Kappa Psi January 2011 - May 2011
University Directories 2011 - 2011
Skills
Management, Sales Management, Sales, Microsoft Office, Team Leadership, Microsoft Word, Microsoft Excel, Team Building, Customer Service, Public Speaking, Social Media, Advertising Sales, Stress Resistant, Marketing Research, Marketing Strategy, Research, Strategic Planning, Team-oriented, SAS, SPSS, Analytics
Education
The University of Texas at San Antonio 2013 — 2015
Master of Business Administration (MBA), Marketing/Marketing Management, General
Auburn University, College of Business 2008 — 2011
BSBA, Marketing
Bahama Buck's April 2014 - Present
USAA November 2012 - April 2014
USAA Insurance Agency November 2012 - April 2014
USAA October 2009 - November 2012
USAA March 2008 - October 2009
USAA March 2001 - March 2008
Skills
Underwriting, Call Centers, Customer Service, Finance, Financial Services, Insurance, Leadership, Loans, Management, Process Improvement, Property, Risk Management, Sales, Team Leadership, Training
Education
Ashford University 2012 — 2015
Bachelor of Business Administration (BBA)
Northwest Vista College 2000 — 2007
Courses applied to BBA, Business Administration
John Marshall High School 1996 — 2000
Diploma, General
USAA July 2015 - Present
USAA February 2014 - June 2015
Gallagher Bassett March 2013 - December 2013
Gallagher Bassett 2011 - March 2013
Legislative Data Center July 2008 - May 2011
Skills
Property, Liability, Insurance, Claims Management, Professional Liability, Workers Compensation, General Insurance, Casualty, Legal Liability, Customer Service, Sales, Project Management, Microsoft Office, Microsoft Excel
Education
Ashford University
Psychology
Sierra College
Counseling Psychology
USAA October 2014 - Present
USAA September 2013 - October 2014
USMC October 2012 - September 2013
USMC April 2012 - September 2012
USMC October 2011 - September 2012
USMC February 2011 - October 2011
Skills
Military Operations, Military Experience, Military, Command, Operational Planning, Security Clearance, Force Protection, Afghanistan, National Security, Military Training, Army, DoD, Counterinsurgency, Military Liaison, Military Logistics, Counterterrorism, Defense, Leadership
Education
Ashford University 2013 — 2014
Master of Business Administration (MBA), Human Resources Management/Personnel Administration, General, 4.0
Oregon State University 2004 — 2008
Bachelor of Science (BS), Business Administration and Management, General
USAA January 2014 - Present
Texas State University August 2013 - December 2013
USAA June 2013 - August 2013
Austin Archives May 2006 - November 2006
Skills
Java, SQL, VB.NET, Xcode Instruments, Visual Basic, Databases, Visual Studio, Research, Eclipse, Charles Web Debugging..., Mobile Performance..., Android Performance, iOS Performance, LoadRunner, HP Performance Center, VUGen, Python, VBScript, MySQL, Microsoft SQL Server, Performance Testing, SharePoint, Agile Methodologies, Microsoft Excel, Visio, R
Education
Texas State University 2011 — 2013
Bachelor's, Computer Information Systems, 4.0
Austin Community College
Associate of Arts, General Studies, 4.0
LMI January 2015 - Present
SAMMC 2015 - 2015
SAMMC 2015 - 2015
USAA August 2014 - November 2014
Wisestaff December 2012 - August 2014
WellMed Medical Management August 2012 - December 2012
VW International, Inc. July 2009 - August 2012
Akimeka December 2008 - July 2009
Fresenius Medical Care April 2007 - December 2008
US Army December 2004 - April 2007
Skills
Project Management, Healthcare, Program Management, Project Planning, Visio, Military, Government, Business Development, Process Improvement, MS Project, Networking, Proposal Writing, Software Documentation, Microsoft Office, Hospitals, Integration, Risk Management, Gantt Project, Trauma Nursing, Emergency Nursing, Microsoft Word, DoD, Troubleshooting, Technical Writing, Security Clearance, Process Scheduler, Operations Management, Training, Team Leadership, Agile Methodologies, Waterfall, Army, Budgets, Government Contracting, Business Analysis, Contract Management, Leadership, Military Experience, Cisco Technologies, OS X, Team Building, Mac OS X, Lean six sigma, BRAC, Agile & Waterfall..., Scrum, Audio Visual Integration, Database Design, Microsoft Office..., Management
Education
Austin Peay State University 1996 — 2000
BSN, Registered Nursing/Registered Nurse, 3.56
Sabalauski Air Assault School 1995 — 1995
Certified Air Assult, Air Assault, Air Assault Graduate, Certification
U.S. Army 1994 — 1994
Certification, Deployable Medical Systems (DEPMEDS), Certified
USAA September 2014 - Present
USAA June 2014 - September 2014
Meyer Vacation Rentals July 2013 - May 2014
Meyer Vacation Rentals May 2012 - July 2013
Skills
Project Management, Social Media, Customer Service, Recruiting, Social Media Marketing, Marketing Communications, Copywriting, Content Strategy, Marketing Strategy, Online Marketing, Management, Strategic Planning, Leadership, Blogging, Sales, Insurance, Marketing
Education
Troy University 2013 — 2015
Master of Science (MS), Strategic Communication
Auburn University 2008 — 2012
Bachelor of Arts (BA), Major:Public Administration Minor:Business
Darin Sanders Inspires July 2007 - Present
USAA April 2009 - March 2015
TEKsystems June 2006 - March 2009
Skills
Coaching, Leadership Development, Instructional Design, Training, Training Delivery, Public Speaking, Staff Development, Organizational..., Performance Management, Workshop Facilitation, Adult Education, Personal Development, Change Management, Conflict Resolution, Leadership, Team Building, Executive Coaching, Curriculum Development, Program Management, Employee Training
Education
Episcopal Theological Seminary of the Southwest 2000 — 2001
Counseling Psychology
Austin Presbyterian Theological Seminary 1999 — 2001
Master of Divinity (M.Div.), Philosophical Theology
SeeKing HR June 2015 - Present
JPMorgan Chase & Co. January 2015 - Present
JPMorgan Chase January 2013 - January 2015
USAA July 2011 - July 2012
Wells Fargo Home Mortgage October 2009 - July 2011
BBVA Compass May 2005 - September 2009
Skills
Mortgage Lending, Banking, Loans, Credit, Mortgage Banking, Residential Mortgages, Loan Origination, Refinance, Retail Banking, Credit Analysis, Underwriting, Consumer Lending, Financial Services, Risk Management, Finance, Sales, Leadership, Cross Selling
Education
Ashford University
Bachelor of Arts (B.A.), Human Resources Management and Services
USAA December 2014 - Present
USAA June 2014 - Present
NEISD July 2008 - Present
Judson Independent School District May 2007 - July 2008
Skills
Microsoft Office, PowerPoint, Microsoft Excel, Public Speaking, Research, Microsoft Word, Customer Service, Leadership, Social Media, Access, Team Leadership, Higher Education, Teaching, Photoshop, Data Analysis, Editing, Teamwork, Educational Technology, Curriculum Development, Organizational..., Analysis, Technical Writing, System Administration, Project Planning, Management, Staff Development, SharePoint, Technology Integration, Outlook, Smartboard, Windows, Critical Thinking, Strategic Planning, Program Management, Leadership Development, Curriculum Design, Team Building, Integration, Coaching, Community Outreach, Classroom, Event Planning
Education
Our Lady of the Lake University 2012 — 2014
Master's of Science, Computer and Information Systems Security/Information Assurance, 4.0/4.0
Our Lady of the Lake University 2009 — 2015
Master of Education (MEd), Curriculum and Instruction, 3.8/4.0
Austin College 2004 — 2007
Bachelor of Arts (BA), Biology and Exercise Sports Science, 3.2/4.0
USAA January 2013 - Present
USAA September 2010 - Present
Skills
Mortgage Lending, Loans, Mortgage Banking, Banking, Refinance, Residential Mortgages, Post-Secondary Education, Adult Education, Teaching Adults, Mortgage Underwriting, Higher Education, Small Business Lending, Loan Servicing, Consumer Lending, VA loans, Training, Mutual Funds
Education
Capella University 2012 — 2015
Doctor of Philosophy (Ph.D.), Post-Secondary and Adult Education
Ashford University 2011 — 2012
Master of Arts (M.A.), Teaching and Learning with Technology
Ashford University 2010 — 2011
Master of Arts (M.A.), Organizational Management
Ashford University 2007 — 2009
Bachelor of Arts (B.A.), Organizational Management
USAA April 2013 - Present
US Navy December 2011 - Present
US Navy 1993 - 2012
United States European Command January 2009 - December 2011
Submarine Group Ten February 2007 - February 2008
Naval Special Warfare Command December 2003 - January 2007
Tricare Region Nine Office of the Lead Agent April 2002 - November 2003
USS Blue Ridge February 2000 - February 2002
USS Theodore Roosevelt (CVN 71) April 1993 - June 1996
Skills
Spokesperson, Military, Crisis Communications, Crisis Management, Navy, Public Affairs, Strategic Communications, National Security, Security Clearance, DoD, Speech Writing, Media Relations, Command, Government, Communications Planning, Community Outreach, Public Relations, Defense
Education
Auburn University 1996 — 1999
BA, Public Relations
Young Harris College 1989 — 1991
FA, Theatre
Tom White Group July 2014 - Present
USAA December 2011 - July 2014
State Farm July 2009 - December 2011
Skills
Underwriting, Life Insurance, Property & Casualty..., Insurance, Disability Insurance, General Insurance, Health Insurance, Term Life Insurance, Claim, Commercial Insurance, Workers Compensation, Whole Life
Education
Ashford University
Business Administration and Human Resources, Business Administration and Human Resources
USAA May 2014 - Present
Auburn University August 2002 - December 2008
Skills
Research, Microsoft Office, PowerPoint, Microsoft Word, Public Speaking, Matlab, Microsoft Excel, Data Analysis, Event Planning, Statistics
Education
Auburn University 2008 — 2009
Master of Public Administration (M.P.A.)
Auburn University 2002 — 2007
Political Science
Auburn University 2002 — 2007
German
Cleangreenmama.com March 2014 - Present
Eastsidemothersclub.org February 2013 - Present
Home October 2011 - Present
colormemod.com January 2014 - January 2014
Hostgator.com August 2012 - November 2012
Whole Foods Market 2010 - 2011
Starbucks June 2007 - May 2008
USAA June 2003 - December 2003
Southwest Airlines April 2001 - August 2003
Skills
Customer Service, Merchandising, Microsoft Word, Microsoft Office, Telephone Skills, Analysis, Retail Sales, Inventory Management, Phone Etiquette, Linux, Microsoft Excel, Mac OS, Web Design, Process Scheduler, Cashiering, Grocery, Cash Register, Supermarkets, Cash Handling Experience, Shrinkage, Visual Merchandising, Retail, Store Management, Loss Prevention, Store Operations, Problem Solving, Data Analysis, Community Outreach, Curriculum Development, Account Reconciliation, Emergency Management, Schedules, Ubuntu, Customer Advocacy, Time Management, Training
Education
Austin Community College 2006 — 2007
Computer Science
San Antonio College 1999 — 2004
Certified Nurses Aid, Nursing
USAA October 2014 - Present
USAA February 2013 - October 2014
Lowe's Home Improvement 1993 - 2013
US Army January 1984 - December 2009
Skills
Loss Prevention, Inventory Control, Inventory Management, Retail, Retail Sales, Store Management, Customer Service, Process Scheduler, Shrinkage, Merchandising, Sales, Team Building, Microsoft Office, Leadership, Time Management, Store Operations, Team Leadership, Microsoft Word, Visual Merchandising, Microsoft Excel, Coaching, Management, Series 7, Series 63, Strategic Planning, Human Resources, Customer Satisfaction, DoD, Driving Results, Employee Training, Forecasting, Hiring, Leadership Development, Operations Management, P, Profit, Sales Management, Security, Training
Education
Auburn University 1979 — 1983
Bachelor's degree, Building Construction Technology
O. Perry Walker HS 1977 — 1979
Lejeune High School 1975 — 1977
USAA August 2011 - Present
Texas State University July 2010 - August 2011
Texas State University August 2010 - June 2011
Amy’s Ice Creams May 2003 - July 2009
Skills
Unix, Agile Methodologies, Eclipse, Software Engineering, Java, Software Development, Web Services, XML, Mobile Applications, Java Enterprise Edition, SQL, iOS development, SOA, Salesforce.com, Websphere, Tomcat, RTC, Git, Xcode, Automated Software..., Test Driven Development, BDD, Continuous Integration
Education
Texas State University-San Marcos 2009 — 2011
Bachelor of Science (BS), Computer Science, 3.89
Austin Community College
PETCO Animal Supplies, Inc. November 2012 - Present
Harland Clarke October 2011 - August 2012
San Antonio River Authority June 2011 - October 2011
Kinetic Concepts (KCI) January 2010 - March 2011
Flint Estate Builders July 2006 - January 2010
USAA July 2005 - July 2006
Volkswagen of America November 2001 - July 2005
Volkswagen of America August 2000 - November 2001
Kelly Services August 1998 - August 2000
Airborne Express July 1996 - August 1998
Skills
Leadership, HRIS, Human Resources, Performance Management, PeopleSoft, SAP, Sales Compensation, Certified Compensation..., Bonus Programs, Compensation Structure..., Compensation Structures, Employee Benefits, Personnel Management, Succession Planning, Training
Education
Baker College Center for Graduate Studies 2001 — 2004
Master of Business Administration, Finance
University of Texas at Austin 1990 — 1995
Bachelor of Arts, Sociology/ Psychology
Robert E Lee
USAA
Skills
Claim, Insurance, Risk Management, Customer Service, Team Building
Education
Ashford University 2014 — 2016
Master of Arts (M.A.), Organizational Management
Ashford University
Bachelor of Arts (B.A.), Psychology
USAA November 2014 - Present
USAA June 2014 - November 2014
USAA January 2014 - June 2014
State Farm August 2013 - January 2014
Skills
Sales, Customer Satisfaction, Customer Service, Cold Calling, Customer Retention, Outlook, Leadership, Management, Hiring, Microsoft Office, Microsoft Excel, Data Entry, PowerPoint, Microsoft Word, Call Centers, Property & Casualty..., Life Insurance, Consumer Lending
Education
Auburn University 2009 — 2012
Bachelor of Business Administration (B.B.A.)
Thrivent Financial September 2000 - Present
Thrivent Financial January 2007 - December 2013
USAA September 1992 - September 2000
USAA 1992 - 2000
Education
Austin College 1988 — 1992
BA, Economics
Incomm January 2012 - Present
Netspend June 2010 - February 2012
USAA June 2009 - June 2010
HEB May 2005 - June 2009
H-E-B October 2002 - May 2005
United States Air Force June 1995 - September 2002
Skills
Contract Negotation, Prepaid, New Business Development, Sourcing, Product Development, Procurement, Cross-functional Team..., Program Management, Contract Negotiation, Training, Strategic Planning, Management, Leadership, Account Management, Team Leadership, Business Development, Telecommunications, Team Building, Marketing Strategy, Marketing, Sales
Education
Auburn University 2000 — 2002
MBA, Finance
United States Air Force Academy 1991 — 1995
BS, Computer Science
William Howard Taft H.S. 1987 — 1991
SoftwareONE January 2012 - Present
HEB October 2008 - January 2012
KCI May 2004 - October 2008
Simpler Webb Inc May 2003 - April 2004
USAA December 1992 - May 2003
Skills
Enterprise Software, IT Strategy, Enterprise Architecture, Data Center, Disaster Recovery, Solution Architecture, Business Intelligence, Security, IT Management, Software Development, CRM, Microsoft Technologies, Management, Business Analysis, Managed Services, Cloud Computing, Agile Methodologies, Process Automation, IT Operations, Databases, Project Management, Pre-sales, Vendor Management, Citrix, IT Service Management, SaaS, Microsoft Exchange, Integration, Consulting, Servers, Windows Server, Information Technology, Strategy, ITIL, Architecture, Windows Azure, Infrastructure, Active Directory, Networking, Windows, Enterprise Management, Change Management, Linux, Virtualization, SharePoint, VMware, System Deployment, Microsoft SQL Server, Software Project..., Software Portfolio...
Education
Aspen University 2005 — 2010
Masters of Science, IT Management
St. Mary's University 1999 — 2001
Bachelors of Science, Computer Science
Brazoswood 1986 — 1990
High School Diploma, Music
it leadership academy
Michael Bernstein, CPA September 2007 - September 2010
Viva Auto Group August 2006 - September 2007
USAA July 2005 - December 2005
The University of Texas at Austin February 2002 - June 2005
Skills
Accounting, Account Reconciliation, Tax Preparation, Compilation Of..., Reporting & Analysis, US GAAP, Financial Accounting, Auditing, General Ledger, Banking, Customer Service, Financial Statements, GAAP, Accounts Payable
Education
The University of Texas at Austin 2001 — 2005
Bachelor's degree, Economics
Austin Community College
Accounting
USAA December 2013 - Present
USAA September 2012 - December 2013
JPMorgan Chase January 2007 - September 2012
Skills
Mortgage Banking, Student Loans, Collections, Consumer Lending, Home Equity Lines of..., Home Equity Loans, Subject Matter Experts, Loss Mitigation, Loan Modifications, Mortgage Servicing, Mortgage Lending, Real Estate, Loan Origination, Loan Servicing
Education
Ashford University 2012 — 2015
Bachelor of Arts (B.A.), Public Relations and Marketing
San Antonio Water System August 2002 - Present
Education Service Center, Region 20 March 2002 - May 2002
USAA December 1986 - February 2002
Skills
Access, Outlook, Microsoft Office, Microsoft Excel, Human Resources, Employee Relations, Customer Service, Data Entry, PowerPoint, Community Outreach, System Administration, Policy, Visio, Microsoft Word, Project Management
Education
Ashford University 2009 — 2011
Bachelor's degree, Organizational Leadership
Ashford University 2009 — 2011
Bachelor of Arts (B.A.), Organizational Leadership
Get-It-Done-ASAP Marketing Products January 2012 - Present
Wells Fargo December 2010 - September 2011
USAA December 2009 - July 2010
NCR Corporation June 2007 - December 2009
Skills
Screen Printing, Pad Printing, Headwear Imprinting, Logo Graphic Designer, Promotional Products..., Member of Toastmasters, Certified Information..., Microsoft Certified..., CompTIA A+ Certification, CompTIA Network+..., MCSA, Certified Travel..., United States Army..., Logo Design, Advertising
Education
TechSkills of San Antonio TX 2005 — 2007
A+ Cert, Network+, MCP, MCSA, Computer Technology/Computer Systems Technology, 3.93
ATI Technical Training Center 1992 — 1993
Cert., Tourism and Travel Services Management, 3.7
Del Mar College 1987 — 1988
1 yr, Drama and Dramatics/Theatre Arts, General, 3.5
Flour Bluff High School 1982 — 1986
Gen., Computer Systems Networking and Telecommunications
Government Personnel Mutual Life Insurance Company (GPM Life) August 2010 - Present
Law Office of Cynthia D. Smith January 2010 - July 2010
The SCOOTER Store, Inc. November 2008 - December 2009
Privileged Underwriters Reciprocal Exchange October 2007 - March 2008
USAA October 1990 - January 2006
Skills
Licensing, Insurance, Corporate Governance, Negotiation, Risk Management, Contract Negotiation, Legal Writing, Legal Research, Corporate Law, Mergers, Public Speaking
Education
Perkins School of Theology at SMU 2003 — 2004
Theology/Theological Studies, 4.0
The University of Texas School of Law 1982 — 1985
Juris Doctor Degree, Business Law
Augustana College 1973 — 1977
BA, Cum Laude, Psychology, Music, Choir
AAA Missouri July 2014 - Present
Nationwide Insurance Company July 2006 - October 2013
USAA October 2001 - July 2006
Skills
Litigation Management, Inland Marine, Umbrella Insurance, Xactimate, Management, Claims Resolution, Liability Analysis, Homeowners, Workers Compensation, Claims Handling, Claim Investigation, Professional Liability, Legal Liability, Commercial Lines, Subrogation, Property Damage, Property, Property Claims, Catastrophe, Claims Management, Training, Leadership, Team Building, Commercial Insurance, Liability, Claim, Underwriting, Casualty, Property & Casualty..., Insurance, Casualty Insurance
Education
Auburn University at Montgomery
BS, Business
Jennifer C. Smith, Freelance Writer and Editor December 2005 - Present
Thrivent Financial June 2014 - August 2015
USAA December 2005 - March 2010
Southern Progress Corporation 1996 - 2005
Skills
Copy Editing, Editorial, Feature Articles, Editing, Web Content, Content Development, Journalism, Newsletters, Blogging, Magazines, Advertising, Publishing, Publications, Content Strategy, Content Management, AP Style, Newspapers, Proofreading, Press Releases, Storytelling, Internal Communications, Media Relations, Corporate Communications, Creative Writing, Crisis Communications, Strategic Communications, Web Content Management
Education
Auburn University 1991 — 1994
B.A., English and Journalism
Birmingham-Southern College 1990 — 1991
B.A. in English and Journalism, English Language and Literature/Letters, Freshman Year
Firstmark Credit Union April 2013 - Present
USAA July 2012 - April 2013
Citi March 2011 - July 2012
Custer State Park Resorts-- Blue Bell Lodge May 2010 - August 2010
Walmart May 2009 - August 2009
Skills
◘Strong interpersonal..., ◘Bilingual: Spanish..., ◘Proficient in..., Microsoft Office, PowerPoint, Microsoft Excel, Customer Service, Microsoft Word, Time Management, Outlook, Teamwork, Facebook, Public Speaking, Social Media, Leadership, Event Planning, Sales, Social Networking, Team Leadership, Data Analysis
Education
Ashland University 2006 — 2010
Bachelor of Art, Political Science, History, Philosophy
Farmers Insurance July 2013 - Present
USAA January 2012 - July 2013
American Family Fitness May 2011 - January 2012
The Art Institutes April 2011 - January 2012
Skills
Banking, Finance, Insurance, Property & Casualty..., Life Insurance, Recruiting, Personal Lines Auto, Personal Lines Home, Admissions, Sales Operations
Education
Augusta State University 2013 — 2014
Finance, Banking, Corporate, Finance, and Securities Law
Auburn University
Bachelor's degree, Psychology
Autauga Academy
California Coast University
USAA June 2011 - Present
USAA February 2010 - June 2011
Skills
Marketing Communications, Internal Communications, Event Planning, Outlook, Social Media Marketing, Sales, Coaching, Change Management, Editing, Strategic Communications, Media Relations, Vendor Management, Program Management, Training, Financial Services, Research, Business Analysis
Education
Ashford University
Bachelor of Science (BS), Business Information Systems Management (BISM)
The University of Texas at San Antonio
USAA PASTORNEW BEGINNINGS INTERNATIONAL HOUSE OF WORHSIP, INC.January 2011 - Present
Education
HUSTON-TILLOTSON UNIVERSITY 1988 — 1999
BA, BUSINESS
Austin Presbyterian Theological Seminary
Deloitte Digital February 2012 - Present
Deloitte Consulting, LLP February 2012 - January 2015
Solvis Consulting LLC April 2000 - March 2012
USAA March 2010 - February 2012
AT&T Wireless 2002 - 2005
Cambridge Technology Partners May 1996 - April 2000
Skills
Salesforce.com, Marketing Automation, Agile Project Management, Salesforce.com..., Telecommunications, Financial Services, CRM, Master Data Management, SDLC, Agile Methodologies, Project Management, Strategy, Professional Services, Consulting, Project Delivery, PMP, Management, Management Consulting, Leadership, Business Development, IT Strategy, Business Process..., SFDC, Project Portfolio..., Business Process, Integration, PMO, Business Analysis, Business Transformation, Software Project..., Requirements Analysis, Solution Architecture, Enterprise Architecture, Cloud Computing, SaaS
Education
Babson College 1992 — 1996
Bachelor of Science, Business Administration with a concentration in Management Information Systems
University of Miami 2009 — 2009
Executive Education, Project Management
Semester at Sea (University of Pittsburgh) 1995 — 1995
Study Abroad, International Travel
Silver Lake Regional High School 1988 — 1992
High School Diploma
USAA 2013 - Present
PETCO Animal Supplies, Inc. December 2011 - December 2013
Key Bank September 2009 - December 2011
KeyBank July 2006 - March 2010
Aviva 2001 - 2006
Security Benefit Group 1998 - 2001
Sallie Mae 1996 - 1998
US Army 1991 - 1998
Skills
Business Intelligence, Analytics, CRM, Segmentation, Database Marketing, Predictive Modeling, Financial Analysis, Analysis, Marketing, Financial Services, Strategic Planning, Risk Management, Business Analysis, Forecasting, Banking, Pricing, Marketing Analytics, Data Analysis, Data Mining, Market Research, Leadership, Cross-functional Team..., Marketing Research, Management, Predictive Analytics, Direct Marketing, Insurance, SAS
Education
Baker University 1999 — 2001
MBA, Finance
Washburn University 1991 — 1995
BBA, Finance and Economics
USAA February 2013 - Present
Bio Pappel International, Inc. June 2011 - February 2013
Crystal Specialties Inc. January 1998 - December 2009
Confidential Research and Investigations January 2003 - October 2007
Skills
Customer Service, Team Building, Strategic Planning, Microsoft Office, Leadership, Business Strategy, Social Networking, Management, Budgets, Project Planning, Customer Satisfaction, Government, Risk Management, Negotiation, Training, Operations Management, Leadership Development, Finance, Change Management, Continuous Improvement, Purchasing, Team Leadership, Microsoft Excel, Inventory Management, New Business Development, SAP, Transportation, Insurance, Coaching, Contract Negotiation, Microsoft Word, Human Resources, Account Management, Employee Relations, Program Management, Start-ups, Sales, Process Improvement, Sales Management, Small Business, Public Relations, Marketing Strategy, Background Checks
Education
Ashford University 2014 — 2016
Master of Business Administration (M.B.A.), Finance, General
Remington College Colorado Springs 2003 — 2009
Bachelors, Criminal Justice and Corrections
USAA June 2015 - August 2015
Subway September 2014 - December 2014
VentureYes! September 2012 - December 2012
Skills
C++, Linux, SEO, Email Marketing, HTML, Writing, Backlinks, Keyword Research, Microsoft Excel, Photoshop, Computer Science, Windows, Microsoft Office, iOS, MacOS, Programming
Education
Texas State University 2014 — 2017
Bachelor’s Degree, Computer Science, 3.77
Austin Community College 2011 — 2014
Computer Science
USAA October 2011 - Present
Tetreault Law Firm 1997 - October 2011
Assistant State Attorney Pinellas County Florida 1994 - 1997
Skills
Trial Practice, Litigation, Criminal Defense, Civil Litigation, Personal Injury, Wrongful Death, Appeals, Courts, Commercial Litigation, Mediation, Criminal Law
Education
Stetson University College of Law 1991 — 1994
Juris Doctor, Law
Assumption College 1981 — 1986
BA, Psychology, History
Solomon Edwards Group December 2011 - Present
Solomon Edwards Group 2011 - 2013
Bank of America April 2011 - July 2011
USAA October 2010 - March 2011
HOME DEPOT March 2010 - September 2010
Averett University August 2009 - July 2010
Tidewater Flight Center April 2010 - June 2010
Cox Communications March 2008 - March 2009
Sunset Mortgage February 2006 - February 2008
GreenPoint Mortgage January 2004 - February 2006
Skills
Mortgage Lending, Marketing, Loans, Customer Service, Underwriting, Management, Finance, Marketing Strategy, Risk Management, Sales, Training, Business Process..., Insurance, Cross-functional Team..., Financial Risk, Process Improvement, Due Diligence, CRM, Analysis, Credit, Risk Assessment, Banking, Credit Risk, Credit Analysis, Financial Analysis, Fraud, Auditing, Management Consulting, Strategic Planning, Project Planning, Strategic Financial..., Business Analysis, Financial Modeling, Customer Satisfaction, Policy, Internal Audit, Relationship Management, Business Planning, Operations Management, Asset Management, Mortgage Banking, Strategy, Budgets, Time Management, Leadership, Team Building, Accounting, Forecasting, Internal Controls, Financial Services
Education
Averett University 2008 — 2010
Master of Business Administration (MBA), Business, Finance, Human Resources
Pfeiffer University 1988 — 1990
BS, Business Management (Finance Major)
Intelligent Audit October 2013 - Present
USAA August 2003 - October 2013
Education
Ashford University
Bachelor's degree, Organizational Management
Amazon August 2014 - Present
US Air Force Reserve January 2007 - Present
USAA April 2013 - September 2014
Department of National Defence August 2007 - April 2013
United States Air Force January 2003 - January 2007
Skills
Emergency Management, EMT, Cpr Certified, Organizational..., Supervisory Experience, Customer Service, Emergency Medical, Military Experience, Project Management, Medical Terminology, Customer Retention, relationship sales, Sales, Emergency Services, Clinical Supervision, Data Analysis, Data Entry, OSHA, Occupational Health, Workers Compensation, Medical Records, Training, Air Force, Military Training, Insurance, First Aid, AED, Disaster Response, BLS, EMS, HIPAA, Healthcare, Security Clearance, Healthcare Management, DoD, Hazardous Materials, Readiness, Force Protection, CPR Certified
Education
Grand Canyon University 2012 — 2014
Master of Business Administration (MBA), Health Care Systems/Management / Finance
Ashford University 2010 — 2012
Organizational Management, Organizational Leadership
Community College of the Air Force 2003 — 2006
Associate of Science (A.S.), Allied Health
Kwéva Inc. 2015 - Present
Starter Studio 2015 - 2015
World Automotive Services, Inc. 2012 - 2015
Apple 2011 - 2012
USANA Health Sciences, Inc. 2009 - 2012
USAA 2007 - 2009
AllianceBernstein 2005 - 2007
Skills
Entrepreneurship, Small Business, Leadership, Leadership Development, Team Leadership, Team Building, Strategic Planning, Management, Time Management, Training, Public Speaking, Engaging Public Speaker, Creative Writer, Event Planning, Public Relations, Marketing, Marketing Strategy, Online Advertising, Online Marketing, Social Media, Social Media Marketing, Social Networking, Network Marketing, JIRA, Swift, iOS Development, JavaScript, SQL, MySQL, Titanium Mobile, Aptana, Web Design, SEO, Blogging, Photoshop, Illustrator, Customer Service, Retail, Sales, Personal Financial..., Investments, Mutual Funds, iWork, Microsoft Office, Directing, Video Production, Videography, Final Cut Pro, Digital Photography, Strategy
Education
Full Sail University 2014 — 2016
Bachelor of Science (BS), Mobile Application Development
Hubspot Inbound Marketing Certification
Atlantic Union College
Theology/Social Work
Lynn English High School 1994 — 1998
College Preparatory Studies
National General Insurance April 2015 - Present
Kemper Specialty March 2013 - April 2015
State Farm Insurance January 2011 - March 2013
Progressive Insurance January 2008 - May 2010
USAA April 2004 - November 2006
Skills
Sales, Marketing, Customer Service, Billing Systems, Cross Selling, Licensed Life Insurance..., Licensed Life & Health..., Licensed Property &..., Casualty, Commercial Insurance, General Insurance, Insurance, Life Insurance, Property, Casualty Insurance, Team Building, Account Management, Property, Underwriting
Education
Austin Community College
Pikes Peak Community College
USAA December 2014 - Present
USAA August 2014 - Present
USAA May 2014 - Present
Chuy's Mexican Restaurant August 2013 - Present
The Gristmill February 2010 - September 2012
Skills
Customer Service, Microsoft Office, PowerPoint, Public Speaking, Microsoft Word, Microsoft Excel, Teamwork, Communication Skills, Building Relationships, Interpersonal..., Employee Training, Customer Satisfaction, Time Management, Social Networking, Team Building, Dependable Team Player, Interpersonal..., Leadership
Education
Texas State University - San Marcos 2012 — 2014
Bachelor's, Communication Studies, 3.0
Austin Community College 2010 — 2012
Mutual of Omaha September 2015 - Present
The Hartford July 2011 - September 2015
Yoga Sanctuary June 2010 - July 2011
USAA January 2009 - February 2010
Washington Mutual Card Services October 2005 - January 2009
Providian Financial September 2002 - February 2007
World Savings 2001 - 2002
Omnicom Group 2000 - 2001
Skills
Financial Services, Brand Management, Credit Cards, Analytics, Direct Marketing, Property & Casualty..., Integrated Marketing, Leadership, Management, Segmentation, Marketing Strategy, Business Strategy, CRM, Marketing, Insurance, Program Management, B2B, Strategy, Brand Development, Channel Expansion, Banking, Advertising, Customer Acquisition, Customer Experience, Direct Mail, Enterprise Software, Multi-channel Marketing, P, Project Planning, Risk Management, Sales, Strategic Planning, Team Management
Education
Babson College 1994 — 1998
MBA, Marketing
Dickinson College 1986 — 1990
BA, English, French, Fine Arts
Dwight Englewood 1980 — 1986
USAA July 2013 - Present
USAA December 2007 - July 2013
Skills
Customer Advocacy, Leadership Development, Leadership, Coaching & Mentoring, Data Analysis, Property & Casualty..., Customer Service, Communication, Interpersonal..., Critical Thinking, Team Building
Education
Ashford University 2015 — 2017
Master of Arts (M.A.), Non-Profit/Public/Organizational Management
Texas State University 1999 — 2004
Bachelor of Arts (B.A.), Political Science and Government
USAA June 2014 - Present
Sears Holdings Corporation November 2013 - Present
The Exchange June 2010 - June 2012
Trade Secret April 2007 - April 2008
7-Eleven May 2006 - December 2007
Skills
Microsoft Office, Microsoft Excel, Project Management, Sales Management, Paperwork, Hiring, New Hire Orientations, Loss Prevention, Retail Sales, Front Office, Customer Service, Schedules, Organization, Fast-paced, Cpr Certified, ServSafe, Investigative Reporting, Written Correspondence
Education
Ashford University 2010 — 2014
Bachelor's degree, Criminal Justice and Corrections
Niwot High School 2002 — 2005
High School Diploma, General Studies
Administrative Office of The United States Courts February 2013 - Present
US Navy July 2008 - August 2014
USAA January 2009 - December 2013
Gillman Companies July 2005 - December 2008
Education
Ashford University 2013 — 2016
Bachelor's Degree, Psychology
Ashford University 2010 — 2013
Associate's Degree, Military Strategic Studies, General
McKesson June 2012 - Present
USAA October 2002 - May 2012
West Valley Church November 2005 - November 2006
Honeywell August 1998 - October 2002
Skills
Organizational..., Change Management, Employee Engagement, Succession Planning, Organizational..., Team Building, Multisite..., Executive Coaching, Talent Management, Talent Acquisition, Coaching, Conflict Resolution, Process Improvement, Strategy, Interviews, Project Management, Recruiting, Training, Leadership, Personnel Management, Management, Program Management, Benefits Administration, Mergers & Acquisitions, College Recruiting, Operations Management, Strategic HR, Employee Training, New Hire Orientations, HR Policies, FMLA, Organizational Design, Sourcing, Career Development, Labor Relations, HR Consulting, Job Descriptions, Hiring
Education
Azusa Pacific University
Master of Business Administration, Strategic Planning, 3.9
C.S.U
Bachelor of Science, Business Administration and Management
USAA June 2014 - Present
USAA September 2010 - June 2014
USAA 2007 - September 2010
Conseco Services, LLC 2006 - 2007
Conseco Services, LLC 2004 - 2006
Conseco Services, LLC 2002 - 2004
Conseco Services, LLC 2001 - 2003
Skills
Product Development, Six Sigma, Long Term Care, Operations Management, Insurance, Strategic Planning, Cross-functional Team..., Vendor Management, Claims, Long-term Care, Claim, Management, Process Improvement, Leadership, Business Process..., Risk Management, Outsourcing, Strategy, Product Management, Budgets, Executive Management, Financial Services, Program Management, Team Building, Team Leadership, Project Management
Education
Ball State University - College of Business 1997 — 1999
MBA, Operations Management
Ball State University 1990 — 1995
B.S., Exercise Science
Richmond High School 1986 — 1990
Business Administration and Management, General
USAA February 2005 - Present
John Deere Financial January 2004 - February 2005
John Deere Financial January 2002 - March 2003
CoBank January 1994 - January 2001
Skills
Fraud, Financial Risk, Loans, AML, Credit Cards, Banking, Risk Management, Team Building, Information Security..., Predictive Analytics, Certified Fraud Examiner, Operational Risk..., KYC, Retail Banking, Credit Risk, Management, Enterprise Risk..., Payments, Financial Services, Finance, Debit Cards, Consumer Lending, Operational Risk, Fraud Detection, Bank Secrecy Act, USA PATRIOT Act, Credit, OFAC, Electronic Payments, Portfolio Management, Financial Analysis, Operations Management, Executive Management, Process Improvement, Business Analysis, Strategy, Vendor Management, Analytics
Education
University of Pennsylvania - The Wharton School 2014 — 2014
Graduate School of Banking, Banking and Financial Support Services, 1st year
Augustana University (SD) 1984 — 1988
BA, Business Administration
USAA December 2014 - Present
USAA May 2014 - August 2014
Lofty Dog August 2007 - May 2012
Main Event Entertainment January 2007 - August 2007
Boston Market November 2004 - August 2007
Skills
Java, C++, C#, Unix, COBOL, SQL, MySQL, DB2, Eclipse, Microsoft Visual Studio..., Fedora, CentOS, Statistics, QuickBooks, Access, Cashiering, Data Entry, Spreadsheets, Accounts Payable, Accounting, Microsoft Excel, Microsoft Word, Payroll, Cash Flow, General Ledger, Invoicing, Mathematica, Multivariable Calculus, Discrete Mathematics, Assembly Language, Mathematical Analysis, POS
Education
Texas State University-San Marcos 2012 — 2014
Bachelor of Science (B.S.), Mathematics and Computer Science
Austin Community College 2009 — 2011
USAA 2004 - Present
Edward Jones September 2001 - December 2002
American Express Financial Advisors August 1999 - September 2001
Education
Austin College 1993 — 1997
Bachelor of Arts, Psychology, Business Administration
USAA December 2012 - Present
USAA August 2008 - December 2012
USAA January 2006 - August 2008
USAA September 1999 - August 2002
Skills
Mergers, Competitive Analysis, Contract Management, Procurement, Contract Negotiation, Strategic Sourcing, Analysis, Organizational..., Strategic Planning, Manufacturing, Coaching, Mergers & Acquisitions, Purchasing, Business Process, Program Management, Process Improvement, Sourcing, Negotiation, Business Process..., Supply Management, Vendor Management, Outsourcing, Management, Operations Management, Supply Chain, CRM, Leadership, Business Planning, Risk Management, Project Planning, Cross-functional Team..., Strategy
Education
Ashford University
Organizational Management, Management
Finance Center Federal Credit Union August 2011 - Present
USAA August 2010 - August 2011
CUNA Mutual Group 1990 - 2006
Skills
Insurance, Mutual Funds, Retirement Planning, Wealth Management, Fixed Annuities, Retirement, Series 7, Investments, IRAs, Strategic Financial..., Uniform Combined State..., Investment Advisory, Portfolio Management, 401k, Securities, Banking, Life Insurance, Series 65, Estate Planning, Series 6, Loans, Finance, Credit Unions, Financial Services, Disability Insurance, Sales Management, Leadership, Credit, Asset Management, Mortgage Lending, Consumer Lending, Series 63, Commercial Lending, Cross Selling
Education
Augustana College
Business Administration
PayPal January 2014 - Present
eBay Inc July 2013 - Present
USAA February 2011 - July 2013
Baptist Health System October 2010 - February 2011
SNL PARTNERS LLC L. NUNEZ SIGNATURE HOMES February 2008 - August 2010
Realty World, John Horton and Associates January 2007 - February 2008
Coldwell Banker United April 2006 - January 2007
VIP Insurance March 2005 - January 2006
Skills
Recruiting, Human Resources, Customer Service, Talent Management, Real Estate, Marketing, Sales, Benefits Administration, Onboarding, Management, Advertising, Time Management, Employee Relations, Applicant Tracking..., Strategic Planning, Team Building, Budgets, Outlook, CRM, Talent Acquisition, Interviews, College Recruiting
Education
Austin Institute of Real Estate 2006 — 2006
Real Estate License, Real Estate
Austin Community College 2002 — 2004
Commonwealth of Virginia State Corporation Commission - Bureau of Insurance June 2011 - Present
Mount Lebanon Missionary Baptist Church June 2009 - July 2011
USAA March 2003 - September 2009
Breezy Point Apartments August 2000 - March 2003
Education
The Institutes 2013 — 2013
Associate In Claims (AIC)
Insurance Regulatory Examiners Society
Market Conduct Management (MCM™)
Averett University 2005 — 2007
MBA
Old Dominion University 1998 — 2002
BSBA, International Business
Corlia Roberts Diamond Education College
Rough Diamond Evaluation Certification
Gemological Institute of America (GIA)
Accredited Jewelry Professional Program (A.J.P.)
The Institutes
Associate In General Insurance (AINS)
Triple Eagle Ventures, LLC August 2015 - Present
CSAA Insurance Exchange March 2013 - April 2015
USAA February 2003 - February 2013
AT&T December 1996 - February 2003
US Department of Defense February 1975 - January 1997
US Army 1975 - 1997
Skills
Negotiation, Contract Negotiation, Team Leadership, Sourcing, Banking, Strategic Planning, Business Innovation, Vendor Management, Supply Chain Management, Management, Procurement, Leadership, Outsourcing, Logistics, Risk Management, Process Improvement, Strategy, Business Process..., Insurance, Cross-functional Team..., Analysis, Operations Management, Program Management, Business Analysis, Forecasting, Change Management, Strategic Sourcing, Mergers & Acquisitions, Six Sigma, Executive Management, Business Process, Team Building, Business Strategy, Business Development, Project Management, Training
Education
Babson College - Franklin W. Olin Graduate School of Business
Master of Business Administration (MBA)
South Dakota State University
BS
Webster University
MA
U.S. Army North June 2014 - Present
USAA June 2013 - June 2014
US Army April 2010 - June 2013
US Army April 2010 - June 2013
US Army 2005 - 2009
Skills
Strategy, Leadership, Corporate Communications, Military, Military Experience, Public Affairs, Enterprise Software, Foreign Policy, Teamwork, Army, Security Clearance, Military Operations, Command, Program Management, Crisis Management
Education
Ashford University 2014 — 2016
Bachelor of Arts (B.A.), Public Relations and Marketing
USAA November 2014 - Present
USAA November 2004 - October 2014
Cleveland Clinic Foundation January 2004 - August 2004
Wales Rehab January 2001 - January 2004
Aultman-Carrollton January 1999 - January 2001
Skills
Fitness Training, Nutrition, Fitness, Wellness, Personal Training, Strength Training, Health Education, Group Exercise..., Customer Service, Management, Cpr Certified, Health Promotion, Exercise Prescription, Nutritional Counseling, Lifestyle Coaching, Wellness Coaching, CPR Certified, Weight
Education
University of Incarnate Word 2006 — 2009
MS, Nutrition
Baldwin-Wallace College 1995 — 1999
BA, Exercise Physiology and Fitness Management
USAA April 2011 - Present
USAA January 2007 - April 2011
USAA January 2005 - December 2006
USAA January 2003 - December 2005
USAA September 2000 - December 2003
USAF June 1980 - June 2000
Skills
Business Process..., Program Management, Business Architecture, Change Management, Business Analysis, Process Improvement, Vendor Management, Human Resources, Project Portfolio..., Strategy, SDLC, Process Engineering, Management, Team Leadership, Cross-functional Team..., Enterprise Software, Strategic Planning, Leadership, Insurance, Business Process, Analysis, Team Building, Project Management, CRM, PMO, Risk Management, Training
Education
Troy University in Montgomery 1982 — 1984
MS, Psychology/Personnel Counseling
Auburn University 1978 — 1980
BA, Foreign Languages/Criminology
International School of Brussels 1968 — 1974
High School, International Studies
USAA June 2003 - Present
USAA February 2003 - Present
Education
Babson College - Franklin W. Olin Graduate School of Business 1985 — 1986
South Dakota State University 1970 — 1974
BS
EMC Corporation 2007 - Present
Fidelity Investments May 2007 - August 2012
Wipro Technologies 2006 - 2007
Nationwide Insurance 2006 - 2007
HCL Technologies 2003 - 2006
USAA 2003 - 2004
Infokey 2001 - 2002
Skills
Documentum, ESB, SOA, EAI, Websphere, Business Process Design, Pre-sales, Solution Architecture, Enterprise Architecture, Enterprise Content..., Tomcat, Java Enterprise Edition, SDLC, Agile Methodologies, Web Services, Business Analysis, Project Management
Education
Babson College
Master of Business Administration (MBA), Entrepreneurship/Entrepreneurial Studies
Birla Institute of Technology
Master of Science (MS), Software Systems
COE, Faizpur, Jalgaon
Bachelor of Engineering (BEng), Electronics and Telecommunications Engineering
USAA July 2008 - Present
USAA January 2008 - June 2008
USAA January 2004 - December 2007
Education
Texas A&M University-Corpus Christi 2001 — 2003
BS, Computer Science
Fordham University 2001 — 2001
Computer Science
City University of New York-Hunter College 2000 — 2001
Computer Science
Ateneo de Manila University 1998 — 1999
Physics and Computer Engineering
Rebecca Creek Baptist Church January 2007 - Present
The Scooter Store March 2007 - August 2010
USAA January 2007 - March 2007
Dell, Inc November 2004 - August 2005
Dell September 2003 - November 2004
Dell April 2002 - September 2003
Dell August 2000 - April 2002
Dell January 1997 - August 2000
Dell October 1991 - June 1997
Digitron Systems May 1989 - October 1991
Skills
Six Sigma, Product Management, Workforce Management, Customer Experience, SharePoint, Business Intelligence, Team Leadership, Business Analysis, Change Management, Visio, Business Objects, Segmentation, Forecasting, Requirements Analysis, Quality Assurance, Project Management, Technical Writing, Business Process..., Strategy, Troubleshooting, Team Building, Training, Software Documentation, Customer Service, Access, Project Planning, Leadership, Coaching, Data Analysis, Analysis, Product Development, Business Strategy, Management, Budgets, Strategic Planning, Windows
Education
Texas State University-San Marcos 1994 — 1998
Bachelor's degree, Geography
Austin Community College 1992 — 1994
Associates, Physical Science
Motive / Alcatel-Lucent February 2013 - Present
Texas Comptroller of Public Accounts September 2012 - November 2012
Texas Education Agency April 2012 - September 2012
USAA February 2011 - August 2012
Wells Fargo November 2011 - April 2012
Round Rock Independent School District December 2010 - February 2011
Razorfish August 2010 - October 2010
Ventana Del Sol March 2010 - August 2010
Malteo, Inc. (HHSC-IT) January 2008 - May 2009
Titan Solutions Group (HHSC-IT) December 2004 - August 2007
Skills
Testing, Web Applications, Business Analysis, MS Project, Business Process, SQL, Visio, JavaScript, Cross-functional Team..., Oracle, UML, Team Leadership, Business Intelligence, Business Requirements, Java, XML, CSS, PMP, Project Planning, Project Management, Java Enterprise Edition, Analysis, SDLC, Databases, Microsoft SQL Server, Integration, Security, Software Project..., Requirements Analysis
Education
The University of Texas at Austin
Bachelor of Science (B.S.), Computer Science
Austin Community College
A.S., Pre Engineering
Colorado Technical University
M.S., Information Systems Security
The University of Texas at San Antonio
B.S., System Design
OnPoint Underwriting December 2012 - Present
Liberty Mutual Insurance March 2012 - December 2012
Liberty Mutual Insurance February 2006 - March 2012
California Casualty Management Company February 2003 - January 2006
USAA February 2000 - February 2003
USAA December 1996 - February 2000
Skills
Property & Casualty..., Casualty, Claim, Liability, Commercial Insurance, Commercial Lines, Legal Liability, Claims Management, Insurance, General Insurance, Subrogation, Umbrella Insurance, Property Damage
Education
Regis University 2008 — 2010
Masters Business Administration, Business Administration and Management, General, 3.8
Baker University 2002 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General, 3.5
USAA February 2010 - Present
Matrix Digital Arts & Photography February 2002 - Present
RenewData November 2009 - February 2010
Renew Data November 2009 - February 2010
Wachovia, A Wells Fargo Company November 2008 - October 2009
Strategic Staffing Solutions 2008 - 2009
Capital Group March 2008 - June 2008
USAA July 2004 - March 2008
TEKsystems 1999 - 2008
Education
Ashland University 1969 — 1972
WellMed Medical Management February 2014 - Present
WellMed Medical Management January 2011 - February 2014
Physicians Health Choice August 2009 - January 2011
KCI October 2004 - March 2009
MTC Technologies April 2007 - January 2008
USAA May 1990 - March 2004
Skills
Analysis, Process Improvement, Strategy, Business Analysis, Financial Reporting, Forecasting, Budgets, SQL Server Management..., Project Planning, Strategic Planning, Finance, Visual Studio, Report Writing, Business Intelligence, SSRS, SSIS
Education
University of the Incarnate Word 1998 — 2001
MA, Instructional Technology
Austin College 1985 — 1989
BA, Business/French (double major)
USAA ManagerIBC1998 - 2000
Abercrombie & Fitch 1994 - 1998
Skills
Analysis, Customer Service, Financial Analysis, Financial Planning, Leadership, Microsoft Excel, Management, Process Improvement, Project Management, Risk Management, Strategic Financial..., Strategy, Strategic Planning, Team Building, Sales, Banking, Team Leadership, Business Process...
Education
Our Lady of the Lake University 2002 — 2004
MBA, Management
Augusta State University 1987 — 1992
BS, Political Science
USAA October 2013 - Present
USAA January 2009 - November 2013
USAA March 2007 - December 2008
USAA August 2005 - March 2007
USAA November 2003 - August 2005
USAA July 1999 - November 2003
Skills
E-business, Call Center, Program Management, Business Process..., Vendor Management, Project Portfolio..., Business Analysis, Process Improvement, Requirements Analysis, Budgets, Change Management, Enterprise Software, Risk Management, Leadership, Strategy, Analytics, Executive Management, Cross-functional Team..., Business Process, CRM, Business Intelligence, IT Strategy, Integration, Management, Outsourcing, Team Leadership, Call Centers, IT Management, Enterprise Architecture, SDLC, Project Management
Education
Auburn University at Montgomery 1990 — 1992
MBA, MBA
United States Air Force Academy 1986 — 1989
Bachelor of Science (BS), Mathematics
USAA October 2012 - Present
USAA June 2014 - April 2015
Bank of America September 2009 - October 2012
Guaranty Bank July 2007 - December 2008
Skills
Credit Analysis, Underwriting, Data Entry, Multitasker, Risk Management, Mortgage Lending, Loans, Credit, Portfolio Management, Refinance, Credit Risk, Mortgage Underwriting, Sales, Training, VA Loans, Real Estate, Banking, Finance, Financial Analysis, Due Diligence
Education
Art Institute of Pittsburgh 2012 — 2016
Bachelor of Arts (BA), Graphic Design
Austin Community College 2000 — 2002
General Studies with Emphasis in Architecture
The University of Texas at Austin 2000 — 2002
N/A, Architecture
JPMorgan Chase June 2014 - Present
The Law Office of Heather Kemble November 2012 - June 2014
BAUCUM STEED BARKER ATTORNEYS January 2010 - December 2012
BAUCUM STEED BARKER ATTORNEYS December 2009 - December 2010
Barnett McNair Hall, LLC 2008 - 2009
Guaranty Bank 2005 - 2007
USAA 2003 - 2005
American Funds 2002 - 2003
Fidelity Investments 2000 - 2002
Skills
Financial Analysis, Business Development, Business Strategy, Retirement Planning, Mutual Funds, Legal Writing, Financial Services, Legal Research, Due Diligence, Leases, Contract Negotiation, Negotiation, Title Clearing, Oil/Gas, Mineral Rights, Investments, Portfolio Management, Research, Estate Planning, Energy Industry, Title Opinions, Division Orders, Lease Negotiations
Education
St. Mary's University School of Law 2009 — 2011
Austin College 1995 — 1999
B.A.
Woodrow Wilson High School 1991 — 1995
USAA September 2013 - Present
Ally Financial Inc. March 2011 - September 2013
Independent Consultant Banking June 2009 - March 2011
Wachovia July 2007 - June 2009
Fifth Third Bank April 2006 - July 2007
Wachovia Mortgage Company July 2004 - April 2006
Wachovia Bank March 2000 - June 2004
First Union /Wachovia 1998 - 2000
First Union / Wachovia 1998 - 1999
First Union / Wachovia 1996 - 1998
Skills
Leadership, Recruiting, Leading Change, Corporate Governance, Mortgage Lending, Credit, P&L Management, Loans, Mortgage Banking, Strategy, Finance, Banking, Retail Banking, Underwriting, Mergers & Acquisitions, Consumer Lending, FHA, Financial Services, Commercial Banking, Loan Origination, Sales, Coaching, Refinance, Credit Risk, Executive Management, Credit Analysis, Residential Mortgages, Management, Wealth Management, Portfolio Management, Commercial Lending, Loss Mitigation, Risk Management, Mortgage Underwriting, Investments, Leadership Development, Financial Risk, Mortgage Servicing, Commercial Mortgages, Change Management
Education
Auburn University 1981 — 1985
BS, Finance
Retired From USAA February 2015 - Present
USAA June 1996 - February 2015
USAF March 1976 - June 1996
Skills
E-Learning, Training, Management, Educational Technology, Leadership, Insurance, Performance Consulting, Property & Casualty..., Curriculum Design, Coaching, Organizational...
Education
Auburn University 1985 — 1988
EdD, Adult & Vocational Education
South Dakota State University 1971 — 1975
BA, Political Science
Decker United Methodist Church June 2014 - Present
A-Team Life Coaching 2012 - Present
Hyde Park United Methodist Church June 2003 - June 2009
USAA 1984 - 1999
Skills
Pastoral Care, Discipleship, Spiritual Direction, Pastoral Counseling, Liturgy, Pastoral, Homiletics, Gospel, Church Growth, Apologetics, Religious Studies, Church Administration, Campus Ministry, Evangelism, Church Consulting, Bible Study, Youth Ministry, Hermeneutics, Discipleship Training, Student Ministry, Missions, Systematic Theology, Church History, Biblical Teaching, Coaching, Grief Counseling, Pastoring, Spiritual Leadership, Psychotherapy, Worship Music, Volunteer Management, Expository Preaching, Practical Theology, Pastors, Christian Theology, Bible, Religious Education, College Ministry, Ministries, Philosophy of Religion, Chaplaincy, Church Events, Retreat Leader, Ministry Development, Churches, Pastoral Theology, Christian Leadership, Exegesis, Ministry Leadership, Equipping
Education
Austin Presbyterian Theological Seminary 1999 — 2002
Master's Degree, Divinity/Ministry
Texas State University 1987 — 1990
Bachelor's Degree, Business Administration and Management, General
John Marshall High School 1975 — 1977
Diploma, academic
USAA July 2013 - Present
HD Help Desk January 2007 - Present
Asbury United Methodist Church September 2008 - May 2013
Daktronics May 2012 - April 2013
Asbury United Methodist Church August 2007 - March 2013
Self Employed July 2011 - May 2012
Kohl's July 2009 - May 2012
Our Savior's Lutheran Church August 2007 - May 2012
Washington Pavilion of Arts and Sciences July 2008 - May 2010
Skills
Microsoft Security..., VMware Workstation, VMware Player, VMware View Client, VMware Thinapp, Notepad++, Windows Server 2008, Windows XP, Windows Vista, Windows 7, Windows 8, Cisco IOS, Microsoft Threat..., Microsoft Exchange..., Microsoft SQL Server..., MySQL, Fedora RedHat 8, Microsoft Office..., C++, C#, Visual Basic, SQL, Powershell Scripting, HTML coding
Education
STI 2011 — 2013
Associate's, Network Administration, System Administration, Computer Network Security Technician
Augustana University (SD) 2002 — 2007
B.A., Physics, Music
USAA May 2012 - Present
Bank of America June 2004 - March 2012
Dell June 2003 - June 2004
General Electric May 2000 - June 2003
Skills
Talent Management, Change Management, Process Improvement, Team Leadership, Business Strategy, Talent Acquisition, Employee Engagement, Employee Relations, Organizational Design, Performance Management, Human Resources, Executive Coaching, Leadership, Onboarding, Management, Mergers & Acquisitions, Succession Planning
Education
Purdue University - Krannert School of Management 1998 — 2000
MS, Human Resources
Auburn University 1991 — 1996
BA, Psychology
USAA May 2013 - Present
USAA March 2010 - May 2013
USAA April 2007 - March 2010
Progressive Insurance September 2003 - March 2007
Skills
Leadership, Insurance, Claims Management, Property & Casualty..., Catastrophe, Casualty, Liability, Subrogation
Education
City University of Seattle 2014 — 2019
Master of Arts (MA), Leadership
The Institutes 2008 — 2013
CPCU Professional Designation, Insurance and Risk Management
Texas A&M University-Corpus Christi 2001 — 2003
B.S., Biology
Austin College 1999 — 2001
Bachelor of Science (BS), Biology
Buffalo Americas March 2014 - Present
USAA December 2000 - May 2012
USAA December 1993 - December 2000
Skills
SharePoint, Process Improvement, Vendor Management, Requirements Gathering, Business Process..., Business Analysis, Business Process, Program Management, Change Management, Business Intelligence, Project Management, Access, Software Documentation, Analysis, Management, Team Leadership, Contract Negotiation, System Administration, Strategic Planning
Education
Ashford University 2005 — 2006
Information Technology
UTSA 1995 — 1995
Delta College Inc 1987 — 1988
CAD/CADD Drafting and/or Design Technology/Technician, 3.8
Keysight Technologies August 2011 - Present
Agilent Technologies August 2011 - July 2014
USAA December 2008 - August 2011
Hewlett-Packard Company May 2007 - September 2007
University of Colorado at Colorado Springs December 2004 - May 2007
Skills
Project Management, Management, Human Resources, Marketing, Spanish, Business Development, Public Speaking, Strategy, Microsoft Office, Marketing Communications, Nonprofits, Supply Chain, Cross-functional Team..., Program Management, Marketing Strategy
Education
EADA - Escuela de Alta Dirección y Administración 2008 — 2008
Audencia Nantes Ecole de Management 2007 — 2008
Master, International Management
University of Colorado Colorado Springs 2003 — 2007
Bachelor, Human Resource Management & Marketing
loanDepot LLC May 2015 - Present
USAA November 2010 - May 2015
Wells Fargo Home Mortgage 2009 - 2010
Skills
Loans, Mortgage Lending, Credit Risk, Collateral, Capacity Utilization, Financial Analysis, Mortgage Underwriting, Mortgage Banking
Education
Brookhaven Community College
Bachelor of Applied Science (BASc), Actuarial Science
Austin Community College 2001 — 2002
Bachelor of Applied Science (BASc), Banking and Financial Support Services
First Choice Insurance of Texas October 2011 - Present
USAA 1998 - 2007
Skills
Insurance, Business Analysis, Project Management, SDLC, SQL, Software Development, Requirements Analysis, Risk Management, Microsoft SQL Server, Databases, Agile Methodologies, Software Project..., Business Intelligence, Process Improvement, Integration, Enterprise Architecture, Strategic Planning, Program Management, Health Insurance, Vendor Management, Requirements Gathering, Business Process, IT Strategy
Education
The University of Memphis 1996 — 1998
Masters, Business Administration
Athens State University 1989 — 1991
Bachelor of Science, Computer Science
John C. Calhoun College 1987 — 1989
Associate of Science, Mathematics
USAA June 2013 - Present
Texas State University May 2012 - June 2013
Heroic Efforts Data Recovery May 2009 - January 2010
Skills
C++, C, Java, Web Development, Operating Systems, JavaEE, JPA, Wicket, Eclipse, Rational Software..., Agile Methodologies, Agile Application..., MySQL, SQL, Python, Oracle SQL Developer, MIPS, Servers, Windows, Linux
Education
Texas State University-San Marcos 2010 — 2013
Bachelor's Degree in Computer Science, Computer Science
Austin Community College
USAA 1989 - 2001
Education
Auburn University at Montgomery 1979 — 1980
Master of Business Administration (M.B.A.)
University of South Dakota 1957 — 1959
Bachelor's Degree, Accounting and Business/Management
USAA January 2014 - Present
Capital Group August 2009 - December 2013
Capital Group August 2004 - December 2013
The Capital Group Companies June 1997 - October 2004
Capital Group June 1995 - June 1997
Capital Group August 1993 - June 1995
Skills
SDLC, Requirements Gathering, Visio, Certified Scrum Master..., Trainers, Project Facilitation, Quality Management, Project Management, Requirements Analysis, Scrum, Agile Methodologies, MS Project, PMP, PMO, Project Portfolio..., Software Project..., Software Development, Agile Project Management, IT Strategy, Business Analysis, Project del, Sprint Planning, IT Management, Leadership, Project Planning, Waterfall, Business Process..., Business Process, Process Improvement, Project Delivery, Software Documentation, Systems Analysis, User Acceptance Testing, Risk Management
Education
Project Management Institute (PMI) 2015 — 2018
PMI-ACP, Agile Certified Practitioner
ICAgile 2015 — 2015
ICAgile Certified Professional - Agile coach (ICP-ACC), Agile Coaching
Austin Peay State University 1989 — 1993
BA, Psychology
USAA April 2012 - Present
USAA April 2011 - April 2012
USAA October 2009 - April 2011
Charles Schwab June 2000 - 2009
BearingPoint June 1999 - June 2000
United States Air Force June 1996 - May 1999
Defense Information Systems Agency (DISA) June 1993 - June 1996
Skills
Team Building, Coaching, Relationship Development, Process Improvement, Cross-functional Team..., Analysis, Budgets, Business Analysis, CRM, Leadership, Product Management, Program Management, Project Management, Management, Business Strategy, Financial Services, Strategy
Education
Auburn University at Montgomery 1993 — 1995
MBA, Business
Granite State College 1984 — 1986
BA, Management
USAA January 2013 - Present
SWBC July 2011 - January 2013
Travelers September 2003 - July 2011
Skills
Insurance, Casualty, Claim, General Insurance, Workers Compensation, Claims Management, Underwriting, Liability, Health Insurance, Risk Management, Legal Liability, Employee Benefits
Education
Austin College 1985 — 1989
Bachelors, Business
USAA January 2015 - Present
Johnson Controls Automotive August 2010 - January 2015
Temple-Inland December 2008 - May 2010
Temple-Inland February 2008 - December 2008
Temple-Inland June 2007 - February 2008
Temple-Inland June 2005 - June 2007
Skills
Continuous Improvement, Six Sigma, Process Improvement, Quality Management, Manufacturing, Cross-functional Team..., DMAIC, Design of Experiments, Quality Assurance, Root Cause Analysis, Quality Control, Lean Manufacturing, Kaizen, TQM, Process Engineering, 5S
Education
Auburn University 2012 — 2015
Master of Business Administration (MBA), Concentration: Business Analytics
Louisiana Tech University 2001 — 2005
BS, Industrial Engineering
Mark Kay April 2010 - Present
USAA May 2005 - September 2009
Alltel Wireless March 2002 - May 2005
Skills
Outlook, Credit Analysis, Training, Microsoft Word, Public Speaking, Microsoft Office, Volunteer Management, Child Advocacy
Education
Ashford University 2009 — 2011
Bachelors, Psychology
Tidewater Community College 2007 — 2009
Associates, Psychology
Blue Cross Blue Shield of Arizona September 2007 - Present
USAA September 2002 - June 2007
American Express August 1995 - September 2002
US Airways Center 1996 - 1998
Skills
Employee Benefits, Health Insurance, Insurance, Underwriting, HIPAA, Process Improvement, PeopleSoft, Life Insurance
Education
Ashford University 2009 — 2011
B.A., Healthcare Administration
Moon Valley High School 1980 — 1984
USAA March 2015 - Present
US Navy December 1984 - Present
Commander Navy Region Southwest November 2012 - February 2015
USS PELELIU (LHA 5) December 2010 - October 2012
Assault Craft Unit Five 2008 - 2010
Skills
Human Resources, National Security, Military Operations, Military Experience, Military Training, Force Protection, Operational Planning, DoD, Organizational..., Defense, Top Secret, Testing, Intelligence Analysis, Weapons, Emergency Management, Personnel Supervision, Counterterrorism, Information Assurance, Government, Special Operations, Leadership, Military, Security Clearance, Command, Navy, Training, Program Management, Surface Warfare, Team Leadership
Education
Azusa Pacific University 2008 — 2010
Master's Degree, Educational/Instructional Technology
San Diego State University-California State University 1994 — 1996
Bachelor's Degree, English with emphasis on American Literature, With Distinction
USAA June 2010 - Present
QuikTrip July 2000 - June 2009
Education
Baker College Business and Corporate Services 2009 — 2011
Business Administration, Finance
Grand Canyon University 1999 — 2000
Secondary Education and Teaching
USAA October 2012 - Present
USAA Insurance January 2010 - October 2012
Family Scholar House October 2007 - September 2009
Skills
Event Planning, Management, Nonprofits, Analysis, Customer Service, Program Management, Leadership, Coaching, Team Building, Teamwork, Insurance
Education
Austin Peay State University 2005 — 2010
MA, Industrial/Organizational Psychology
University of Mary Hardin-Baylor 2000 — 2004
BA, Psychology
High School
City of San Antonio January 2014 - April 2014
Capital Group February 2013 - January 2014
PlumChoice September 2011 - December 2011
CGI February 2011 - July 2011
Citi November 2010 - January 2011
AT&T April 2010 - August 2010
USAA February 2008 - January 2010
Education
Ashford University
Bachelor’s Degree
ITT Technical Institute
Associate of Applied Science Degree, Electronics Engineering Technology
USAA February 2007 - Present
AFNI, INC September 2002 - November 2006
Skills
Insurance, Strategic Financial..., Retirement Planning, Banking, Investments, Underwriting, Credit, Call Center, Retirement, Risk Management, Asset Allocation, Training, Management
Education
Auburn University
Bachelor of Arts, English (Business & Technical Writing)
University of Phoenix
Master, Business Administration
D & M Medical Internal Medicine Medical assistantClinic for Digestive Diseases PCNovember 2009 - November 2010
USAA November 2001 - July 2006
Education
Golden West High School 1992 — 1996
High School Diploma, General Studies
Ashford University
Associate's degree, Organizational Leadership
USAA August 1992 - Present
Skills
Insurance, Mortgage Lending, Risk Management, Strategic Financial..., Underwriting, Credit, Loans, Retirement Planning, Mutual Funds, Series 7
Education
Ashford University
Bachelor of Arts (BA), Organizational Management
USAA November 2014 - Present
The Scooter Store October 2000 - August 2012
Skills
Customer Service, Sales, Sales Management, Microsoft Office, Interviews, HIPAA, Compliance, Consultants, Microsoft Excel, Internet, 10 Key, Key Performance..., Key Account Management, Key Account Development, Lead Generation, Microsoft Word, Military, Market Analysis, New Business Development, Office Management, Office Administration, Social Media, Typing, Windows, YouTube
Education
Austin Peay State University 1990 — 1991
Associate's Degree, Business Administration, Management and Operations
USAA December 2013 - Present
USAA June 2012 - December 2013
Skills
Business Analysis, Process Improvement, Requirements Gathering, Vendor Management, Business Process..., Requirements Analysis, SDLC, Agile Methodologies, Project Management, Change Management
Education
Texas State University
Bachelor of Business Administration (BBA), Computer Information Systems
Austin Community College
Associate of Science (A.S.), Business Administration
USAA October 2014 - Present
Fairbanks Clinic August 1992 - December 1994
Education
Ashford University 2008 — 2012
Bachelor of Arts, Business Leadership
USAA October 2014 - Present
United States Air Force 2010 - August 2014
United States Air Force February 2006 - February 2010
United States Air Force February 2002 - February 2005
Skills
Management, Teaching, Account Management, CAD/CAM, Training, Leadership, DoD, Military, Program Management, Customer Service, Military Experience, Security, Team Building, Security Clearance
Education
Community College of the Air Force 2010 — 2012
Associate of Arts and Sciences (AAS), Physical Therapy Technician/Assistant
ATI Career Training Center-Dallas 2011 — 2011
Orthotic Fitter