USAA Company
Industry: Financial services company
DescriptionThe United Services Automobile Association is a San Antonio, Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance-regulated reciprocal ... Customer service: 810 1 210-498-2722 Members: 12.4 million (2017) Headquarters: San Antonio, Texas, United States CEO: Stuart Parker Number of employees: 32,896 (2017) Revenue: 30.02 billion USD (2017)
USAA List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at USAA. You can filter them based on skills, years of employment, job, education, department, and prior employment.
USAA Salaries. You can even request information on how much does USAA pay if you want to. Learn about salaries, pros and cons of working for USAA directly from the past employees.
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12,484 USAA employees in database. Find out everything there's to know about USAA employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
USAA Employees
USAA August 2004 - Present
Cigna September 2001 - August 2004
Skills
Oral and written..., Public Speaking, Editing
Education
Northern Arizona University 1992 — 1996
Bachelor's degree, Journalism
University of Phoenix
Master's degree, Business Administration and Management, General
USAA November 2013 - Present
USAA September 2012 - November 2013
Security Service Federal Credit Union September 2009 - December 2011
Security Service Federal Credit Union May 2008 - September 2009
Northwest Vista College August 2007 - May 2008
Skills
Outlook, Access, Customer Service, Microsoft Word, Time Management, PowerPoint, Microsoft Office, Microsoft Excel, Process Scheduler, Research, Verification, Management, Call Centers, Team Building, Data Entry, Budgets, Leadership, Change Management, Event Planning, Teaching, Analysis, Banking, Negotiation, Public Speaking, Strategic Planning, Project Planning, Recruiting, Coaching, Accounting, Healthcare, Marketing, Team Leadership, Insurance
Education
University of Phoenix-San Antonio Campus 2012 — 2015
Master of Business Administration (MBA), Business Administration and Management, General, 3.0
University of Phoenix-San Antonio Campus 2009 — 2011
Bachelor of Science in Management, Management
Northwest Vista College 2005 — 2009
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Our Lady of the Lake University June 2014 - Present
Independent Contractor 2004 - Present
The University of Texas at San Antonio August 2010 - May 2014
Texas A&M University at San Antonio August 2011 - May 2012
St. Mary's University August 2009 - December 2011
Trinity University August 2009 - May 2010
Christopher Newport University August 2005 - 2008
McKendree University January 2003 - December 2004
USAA 1999 - 2002
Texas Public Radio January 1998 - January 1999
Skills
Media Relations, Strategic Communications, Public Relations, Social Media, Crisis Communications, Organizational..., Higher Education, Public Speaking, Editing, Grant Writing, Teaching, Press Releases, Newsletters, Research, Creative Writing, University Teaching, Community Development, Fundraising, Event Management, Qualitative Research, Volunteer Management, Event Planning, Intercultural..., Student Development, Speech Writing, Copy Editing, Student Affairs, Advertising, Nonprofits, Journalism, Community Outreach, Publicity, Television, Blogging, Publications, Social Networking, Staff Development, Training, Program Development, Facebook, Microsoft Office, Leadership, Marketing, PowerPoint, Writing, Social Media Marketing, Marketing Communications
Education
Regent University 2006 — 2010
Ph.D., Communication
Regent University, Virginia 2005 — 2010
Ph.D, Communication Studies
St. Mary's University 2000 — 2002
M.A., Communication
Northwest Missouri State University 1979 — 1983
B.S., Broadcasting and Broadcast-Business
Mayo Clinic November 2013 - Present
Mayo Clinic Employees Credit Union November 2006 - November 2013
USAA February 2006 - November 2006
Skills
Interpersonal Skills, Leadership, Marketing, Sales, Excellence in Customer..., Communication Skills, Excellent Writing...
Education
Northern Arizona University 2011 — 2013
Bachelor's Degree, BS in Business Management, 3.88
Scottsdale Community College 2002 — 2006
Associate of Arts (A.A.), English & Philosophy
Financial Engines September 2013 - Present
Self employed September 2012 - September 2013
Fidelity Investments November 2011 - September 2012
USAA February 2007 - October 2011
Ameriprise Financial 2005 - 2007
Skills
Retirement Planning, Estate Planning, Investments, Risk Management, Financial Planning, 401k Rollovers, Investment Advisory, Investment Strategies, Insurance, Strategic Financial..., Financial Planners, Series 7, Finance, Retirement, Mutual Funds, Wealth Management, Financial Goals, Fixed Annuities, Asset Allocation, 401k, Securities, Uniform Combined State..., Financial Advisory, Life Insurance, FINRA, Series 65, Asset Management, Portfolio Management, Wealth Management..., Investment Management, IRAs, Financial Services, Savings, Wealth, Long-term Care, Disability Insurance, Wealth Accumulation, Long Term Care Insurance, Pensions, Variable Annuities, Term Life Insurance, Bonds, ETFs, Personal Financial..., High Net Worth..., 529 Plans, Roth IRA, College Savings Plans
Education
Northern Arizona University 1999 — 2004
Bachelor of Science, Business Management
Henderson High School 1995 — 1999
USAA July 2015 - Present
Texas Army National Guard August 2011 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Public Speaking, Strategic Planning, Team Building, Inventory Management, Access, Analysis, Teamwork, Data Entry, Sales, Project Management, Coaching, Management, Accounts Payable, Non-profits, Training, Healthcare, Leadership, Policy, Data Analysis, Hospitals, Leadership Development, Healthcare Management, Employee Relations, Human Resources, Healthcare Information..., Organizational..., Health Education, EMR, Public Health, Patient Safety, Medical Records, EHR, Personal Training, Medicare, Medical Billing, HIPAA, Physician Relations, Healthcare Consulting, Wellness, Meditech, Nonprofits
Education
Park University 2015 — 2017
Master of Business Administration (M.B.A.), Human Resources
Park University 2015 — 2016
Master of Healthcare Administration (M.H.A), Healthcare Administration
Park University 2014 — 2015
(G.C.L.I.H) Graduate Certificate in the Leadership of International Healthcare Organizations, International Healthcare, 4.0
University of the Incarnate Word 2013 — 2014
(G.C.O.D) Graduate Certificate of Organizational Development, Organizational Leadership Development, 4.0
University of the Incarnate Word 2012 — 2013
Master of Arts Administration (M.A.A.), Healthcare Administration, 3.95
University of the Incarnate Word 2011 — 2012
Bachelor of Arts (B.A.), Biology, General
Northwest Vista College 2008 — 2010
Associate of Arts (A.A.), Allied Health
Northwest Vista College 2006 — 2009
Associate of Arts and Sciences (A.A.S.), Applied Science
Pottery Barn October 2012 - Present
USAA April 2012 - October 2012
The Container Store August 2008 - February 2012
The French Bee November 2005 - November 2007
Cost Plus World Market August 2004 - November 2005
Skills
Visual Merchandising, Visual Basic, Photoshop, Outlook, Retail Sales, Customer Service, Merchandising, Microsoft Excel, Retail, Profit, Data Entry, PowerPoint, Fashion
Education
Northern Arizona University 1986 — 1991
bachelor of science, liberal arts
USAA March 2013 - Present
USAA November 2010 - March 2013
Usaa June 2007 - January 2011
CFGeek January 2005 - June 2007
Skills
Objective-C, Java, SQL, iOS development, XML, JavaScript, Agile Methodologies, iOS, Xcode, Web Services, Java Enterprise Edition, iPhone, Mobile Applications, Websphere, CSS, MySQL, Eclipse, COBOL, COBOLII, JCL, MVS, ColdFusion, Android, Android Development
Education
Northwestern State University 2004 — 2007
Batchelors, Computer Information Systems
USAA 2014 - Present
Wells Fargo May 2013 - 2014
JPMorgan Chase October 2010 - April 2013
Skills
Mortgage Lending, Retail Banking, Credit, Cross Selling, Banking, Loans, Cash Management, Financial Services, Sales
Education
Northwest Vista College 2011 — 2012
Web Page, Digital/Multimedia and Information Resources Design
Pikes Peak Community College 2008 — 2009
American National Real Estate July 2014 - Present
Furniture Affair September 2010 - March 2013
USAA April 2008 - September 2010
GENE RICE FINANCIAL CORP January 1996 - January 2007
Gene Rice Financial Corp January 1992 - January 1996
AMERICAN EAGLE (WINGS WEST AIRLINES) January 1985 - January 1988
Phoenix Travel Agent marketplace January 1983 - January 1985
Skills
Customer Satisfaction, Customer Service, Management, Marketing, Training, Negotiation
Education
Northern Arizona University
Rio Salado Collage
Xavier High School
Parlevel Systems August 2015 - Present
CHRISTUS Health December 2014 - August 2015
Digital Defense, Inc. November 2013 - December 2014
City of San Antonio August 2013 - November 2013
Proterra Advertising August 2012 - August 2013
Clear Channel Communications April 2008 - May 2013
USAA June 2007 - April 2008
JPMorgan Chase January 2007 - June 2007
Wachovia, A Wells Fargo Company December 2002 - December 2006
Courtyard Airport Northstar March 2002 - December 2002
Skills
Computer Hardware, Servers, Data Center, Help Desk Support, VMware, Call Center, Troubleshooting, Routers, System Administration, Social Media, AP writing, Public Relations, Photoshop, TCP/IP, Technical Writing, Customer Service, Press Releases, SEO, ROIs, Visio, Editing, Time Management, Management, Facebook, Software Documentation, Social Networking, Call Centers, AP Style, OS X, Publicity, Blogging, Media Relations, Social Media Marketing, Strategic Communications, Crisis Communications, Networking, Public Speaking, Security, Access, PowerPoint, Active Directory, Databases, Information Technology
Education
The University of Texas at San Antonio 2009 — 2013
Bachelors, Public Relations
Northwest Vista College 2005 — 2007
Associates, Business Administration, 3.0
Western Union June 2014 - Present
USAA March 2014 - June 2014
JPMorgan Chase July 2008 - March 2014
Alliance Bernstein December 2006 - July 2008
Skills
AML, Banking, KYC, OFAC, USA PATRIOT Act, Bank Secrecy Act, Financial Risk, Securities, Fraud, Anti Money Laundering, Due Diligence, Credit, Operational Risk..., Operational Risk, Risk Management, Loans
Education
University of Texas at San Antonio 2003 — 2006
Bachelors Business Administration, Business
Northwest Vista College 2001 — 2003
Associates Business Administration, Business
Providence High School 1997 — 2001
Diploma
USAA June 2007 - Present
Walmart May 2006 - August 2006
Skills
IBM Mainframe, IMS DB/DC, CICS, PL/1, Assembly Language, COBOL, JCL, Web Services
Education
Northwestern State University 2003 — 2007
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
USAA June 2014 - Present
Allstate November 2012 - June 2014
Samsung Telecommunications America May 2011 - August 2011
Stream Global Services January 2011 - April 2011
ACS June 2009 - November 2010
Skills
Property & Casualty..., General Insurance, Insurance, Spanish, Customer Service, Cisco Routers, Call Centers, Time Management, Sales, Research, Training, Leadership, Team Building, Strategic Planning, Customer Satisfaction, Customer Retention
Education
Northwest Vista College 2012 — 2015
Associate's degree, Business Administration and Management, General
USAA March 2013 - Present
Macy's June 2012 - December 2012
JPMorgan Chase March 2011 - September 2011
Skills
Video Production, Customer Service, Spanish, Flyers, Leadership, Team Leadership, Teamwork, Microsoft Word, Social Networking, Android, Film Production, Office Administration, Typing, Translation
Education
The University of Texas at San Antonio 2012 — 2015
Communication and Media Studies
Northwest Vista College 2008 — 2012
Associate of Arts (AA)
USAA June 2015 - Present
USAA August 2014 - June 2015
Trinity Millennium Group August 2014 - October 2014
Trinity Millennium Group April 2014 - August 2014
Silver Spring Networks December 2013 - April 2014
Rackspace Hosting January 2012 - November 2013
UTSA Institute for Cyber Security May 2011 - January 2012
UTSA Institute for Cyber Security November 2010 - May 2011
UTSA Institute for Cyber Security May 2010 - November 2010
Skills
C++, Cloud Computing, Linux, JavaScript, Perl, Java, Python, Software Engineering, C#, Programming, Grails, Ruby on Rails, C, Node.js, Groovy, Web Development, Agile Methodologies, Eclipse, jQuery, HTML, Git, Hadoop, Visual Studio, XML, Shell Scripting, Bash, Apache, Ruby, Ubuntu, Object Oriented Design, Web Applications, PHP
Education
University of Texas at San Antonio 2007 — 2011
BS, Computer Science
Northern Virginia Community College
USAA November 2012 - Present
Leslie's Poolmart, Inc. 2010 - 2011
Skills
Financial Statement..., Oral & Written..., Interpersonal Skill, Close Attention to..., Microsoft Office, Photoshop, InDesign, Customer Service
Education
Northern Arizona University, College of Business Administration 2008 — 2012
Bachelor of Business Administration (B.B.A.), Economics, 3.78
Brophy College Prepartory 2004 — 2008
3.5
Vickrey & Associates, Inc. October 2013 - Present
MatkinHoover Engineering & Surveying October 2010 - September 2013
USAA November 2008 - May 2009
MatkinHoover Engineering & Surveying October 2005 - October 2008
MDS Land Surveying Co., Inc. October 2004 - October 2005
Hallenberger Engineering October 2000 - September 2004
Skills
AutoCAD Civil 3D, AutoCAD, Leica, Trimble GPS, Leica Cyclone, GPS, Civil Engineering, Land Development, Construction Management, Site Development, Stormwater Management
Education
Northwest Vista College
USAA March 2011 - Present
PCI Educational Publishing September 2003 - August 2010
PCI Educational Publishing September 2003 - August 2010
Skills
Leadership, Customer Service, Management, Microsoft Office, Publishing, Team Building, Process Improvement, Event Planning, Strategic Planning
Education
Northern Michigan University 1977 — 1980
Mattersight Corporation July 2015 - Present
Accenture August 2014 - June 2015
USAA June 2010 - July 2014
Northwestern State University December 2009 - May 2010
Old South Trading Post May 2009 - August 2009
NSU Physical Plant September 2005 - December 2008
Caddo Parish Courthouse May 2006 - August 2006
Skills
ETL, SQL, Data Warehousing, Oracle, Datastage, Unix, Microsoft SQL Server, Databases, Database Administration, Business Intelligence, DB2, Netezza, Linux, MySQL, Informatica, Access, HTML, Windows, Microsoft Office, Communication, Documentation, CSS, Programming, SharePoint, Operating Systems, SQL Server, Outlook, Word, Excel, PowerPoint, Web Development, Visual Basic, Graphics, Business Objects, Photoshop, .NET, Layout, Notepad, XML, Business Process, Administration, ASP.NET, Visual Studio, VB.NET, DataStage
Education
Northwestern State University 2005 — 2010
Bachelor’s Degree, Computer Information Systems
USAA April 2015 - Present
USAA July 2013 - Present
USAA December 2010 - July 2013
USAA April 2007 - December 2010
Woodforest National Bank February 2005 - April 2007
South West Research Federal Credit Union January 2004 - February 2005
Wells Fargo March 2003 - December 2003
Skills
Banking, Operational Risk..., Loans, Risk Management, Call Centers, Writing, Communication, Financial Risk, Finance, Business Process..., Customer Service, Collections, PowerPoint, Credit, Executive Management, Analysis, Model Validation, Contract Management, Vendor Management, Supplier Evaluation, Mentoring, Information Governance, Budget Management, Regulatory Compliance, Regulatory Requirements, Organizational Culture, Employee Training, Team Building, Project Management, Project Planning, Capacity Planning, Consultant Coordination, Vendor Relationship..., Vendor Contracts, Invoice Verification, Regulatory Documentation, Process Flow..., Inventory Management
Education
Northwest Vista College 2012 — 2014
Associate's Degree, Business Administration and Management, General
San Antonio College 2007 — 2008
Business Administration and Management, General
Our Lady of the Lake University 2002 — 2004
Bachelor of Science (BS), Secondary Education and Teaching
USAA April 2013 - Present
United States Marine Corps November 2006 - August 2011
Skills
Insurance, Project Management, Team Management, Leadership, Aircraft Maintenance, Military Aviation
Education
The University of Texas at San Antonio 2014 — 2015
Bachelor of Applied Science (B.A.Sc.), Finance and Financial Management Services
Northwest Vista College 2011 — 2013
Associate's degree, Business Administration and Management, General, 3.52
Chantilly Auto Body April 2012 - March 2015
The Appraisal Authority July 2009 - May 2012
USAA September 1989 - September 2004
Skills
Management, Customer Service, Sales, Team Building, Negotiation, Leadership, Marketing Strategy, Strategic Planning, Sales Management, Strategy
Education
Northern Virginia Community College 1989 — 1991
Bachelor's of Science, Business Management
Haglin Automotive July 2014 - February 2015
USAA May 2011 - July 2013
DICK'S Sporting Goods August 2009 - May 2011
Skills
Google+, Google Docs, Team Management, Property & Casualty..., Facebook, Custom Facebook Pages, Social Media, Loss Adjusting, Volunteer Management, Volunteer Recruiting, Non-profit Volunteering, Hiring, Microsoft Office
Education
Northern Arizona University 2007 — 2009
Bachelor of Science (BS), Political Science (Latin American Politics)
University of Colorado Colorado Springs 2005 — 2007
United States Marine Forces Reserve March 2015 - Present
USAA June 2012 - Present
United States Marine Corps February 2014 - March 2015
United States Marine Forces Reserve May 2013 - February 2014
united states marine corps April 2008 - April 2013
meritage homes August 2008 - April 2009
Skills
Combat, Military, Military Operations, Security Clearance, Force Protection, Command, Leadership, Military Experience, Operational Planning, Team Leadership, Team Building, Customer Service, DoD, Military Training, Security, Weapons
Education
Northwest Vista College 2014 — 2016
Associate of Science (A.S.), Computer and Information Systems Security/Information Assurance
sandra day o'connor high school 2000 — 2004
high school diploma
The University of Texas at San Antonio Sales AssociatePrudential PenFed RealtySeptember 2014 - Present
American Airlines March 2005 - November 2012
ChildSafe June 2010 - October 2012
USAA October 2003 - March 2005
Skills
•1+ years of..., •13+ years successful..., Microsoft Office, Microsoft Excel, Customer Service, Microsoft Word, Teamwork, PowerPoint, English, Public Speaking, Windows, Policy, Administrative...
Education
The University of Texas at San Antonio 2010 — 2013
Bachelor of Business Administration (BBA), Finance, General
Northwest Vista College 2009 — 2010
core curriculum for business majors, 4.00
San Antonio College 2002 — 2003
core curriculum and architecture
Cerna Group Inc. August 2002 - Present
Linebarger Goggan Blair & Sampson, LLP 2005 - 2009
USAA 1999 - 2002
CPS Energy 1997 - 1999
United States Air Force March 1993 - October 1997
United States Air Force March 1990 - March 1993
Skills
Program Management, Testing, Project Management, Business Analysis, Entrepreneurship, Process Improvement, Outsourcing, CRM, SDLC, Organizational..., Human Resources, Strategy, Leadership, Budgets, Management, Software Development, Agile Methodologies, Quality Assurance, Business Process..., Change Management, Analysis
Education
Northwest Vista College 2013 — 2016
Associate of Applied Science, Information Security and Assurance, 3.9
University of the Incarnate Word 1996 — 2000
MBA, Management
Wayland Baptist University 1993 — 1996
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
USAA July 2007 - Present
Education
Northern Arizona University 1983 — 1988
Retired August 2015 - Present
FirstBank March 2009 - July 2015
Group Data Services April 2011 - April 2014
Freddie Mac November 2001 - April 2007
USAA January 2000 - November 2001
USAA 1976 - January 2000
Skills
Leadership, IT Strategy, Information Technology, ITIL, Integration, Enterprise Architecture, Disaster Recovery, Business Continuity, Banking, IT Operations, Vendor Management, IT Service Management, Program Management, Project Management, Business Process..., Security, Risk Management, Strategy, IT Governance, IT Management, Enterprise Software, Information Security, Project Portfolio..., COBIT, Compliance, PMO, Infrastructure, Management, Governance, SDLC, Operations Management, Business Alignment, Outsourcing, Information Security..., Software Development, Operational Risk..., Business Intelligence, Enterprise Risk..., Process Engineering, Sarbanes-Oxley Act, Business Transformation, SaaS, Acquisition Integration, IT Security Operations, Relationship Management, Risk Assessment
Education
St. Mary's University 1994 — 1999
BBA, Corporate Finance (Summa Cum Laude)
Northern Arizona University 1973 — 1976
Computer Science
SenesTech August 2014 - Present
USAA December 2012 - June 2014
Sunwest Bank October 2010 - December 2012
Wells Fargo April 2007 - October 2010
PetSmart May 2003 - April 2007
Skills
Banking, Outlook, Sales Management, Microsoft Excel, Customer Service, Microsoft Word, Microsoft Office, Deposits, Sales, Cash, Time Management, PowerPoint, Management, Retail Sales, Coaching, 10 Key, POS, Teamwork, Training, Bank Secrecy Act, Cash Management, Retail Banking, Cross Selling, OFAC, Branch Management, Risk Management, Call Center, AML, Credit, Loans
Education
Northern Arizona University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Rise Vision September 2014 - February 2015
Denim Group April 2014 - September 2014
FaithLauncher January 2014 - September 2014
Tekmark Global Solutions February 2014 - March 2014
Cobb Information Systems July 2013 - February 2014
DPT Laboratories July 2012 - July 2013
CPS Energy June 2009 - July 2012
USAA June 2007 - December 2009
Skills
Analysis, Business Intelligence, Financial Analysis, Financial Reporting, Access, Accounting, Business Analysis, Forecasting, Microsoft Excel, C#, ASP.NET, ASP.NET MVC, HTML 5, SAP, Budget, Financial Modeling, iPhone, MongoDB, Node.js, iOS development, Android Development, Software Development, Web Development, VB.NET, Visual Basic, Visual Studio, JavaScript, Angular Js, Java, Eclipse, Agile Project Management, Advanced CSS, JavaScript Libraries, Startup Development, Early-stage Startups, Windows, Linux, Linux Server, Windows Server, Microsoft SQL Server, Oracle PL/SQL..., Tomcat, Git, Github, Web Services API, C++, Objective-C, Spring Webflow, Spring Framework, Hibernate
Education
The University of Texas at San Antonio 2005 — 2010
B.B.A, Finance
Northwest Vista College 2005 — 2007
Texas Health and Human Services Commission June 2015 - Present
USAA August 2014 - June 2015
The University of Texas at San Antonio June 2013 - August 2014
Coventry Health Care October 2012 - February 2013
The Exchange May 2010 - July 2012
Transcom Telecommunications August 2010 - September 2011
Skills
PowerPoint, Microsoft Word, Outlook, Microsoft Excel, Adobe Acrobat, Research, Analytical Reasoning, Public Administration, Communication, HTML, Microsoft Publisher, JavaScript, Data Entry, SWOT analysis, Data Analysis, Civic Engagement, Budget Process, Troubleshooting, Escalation Resolution, Customer Service, Phone Etiquette, Customer Engagement, Organization, Adaptability, SPSS, Office Administration, Report Writing, Travel Management, Reimbursement, Logistics, Priority Management, Analysis, Critical Thinking, Customer Satisfaction, Administrative..., Telephone Skills, Time Management, Team-oriented, Spreadsheets, Administration
Education
The University of Texas at San Antonio
Master of Public Administration (MPA), Public Administration
The University of Texas at San Antonio 2013 — 2014
Bachelor's degree, Public Administration
Northwest Vista College 2010 — 2012
Associate of Arts (A.A.), General Studies
Safeco Insurance January 2014 - Present
Chase August 2013 - Present
Chase September 2011 - August 2013
EF College Break August 2010 - May 2012
USAA March 2007 - April 2011
Sears, Roebuck and Co. November 2005 - March 2007
Citi November 2004 - November 2005
Sea World April 2003 - August 2004
Skills
Customer Service, Microsoft Word, Microsoft Excel, Social Networking, Marketing, Travel Planning, Property & Casualty..., Highly detail oriented, Organizational..., Microsoft Office, Typing, Social Media, Mentoring, Adventure Travel, Works well in a team, Claims Handling, Insurance Adjusting
Education
University of the Incarnate Word 2010 — 2012
Bachelor of Arts (B.A.), Organizational Leadership
Northwest Vista College 2004 — 2010
Associate of Arts (A.A.)
William Howard Taft High School 2000 — 2004
High School Diploma
FedEx Services January 2015 - Present
Columbia Civic Orchestra August 2012 - January 2015
Columbia Civic Orchestra September 2005 - January 2015
Shelter Insurance Companies June 2000 - January 2015
Project Management Institute April 2013 - July 2013
PMI Mid-Missouri Chapter January 2010 - December 2010
PMI Mid Missouri Chapter January 2008 - December 2009
PMI Mid-Missouri Chapter January 2006 - December 2007
USAA July 1998 - May 2000
USAA May 1990 - June 1998
Skills
Database Administration, SQL, Project Management, XML, Java, Information Technology, Data Modeling, SOA, Database Design, Data Architecture, Requirements Gathering, Requirements Management, Project Planning, Work Breakdown..., Communication, HTML, COBOL, DB2 for z/OS, Microsoft Office, Microsoft Project, Orchestral Music, Praise & Worship, Volunteer Management, CSS, JCL, Access, Visio, Business Intelligence, Management, DB2, Business Analysis, SDLC, SharePoint, Data Warehousing, Software Documentation, Microsoft SQL Server, System Architecture, IT Strategy, Integration, Leadership, Disaster Recovery, Software Project..., Testing, Enterprise Architecture, Databases, Software Development, Requirements Analysis, MS Project, CICS, Performance Tuning
Education
O'Reilly School of Technology 2009 — 2014
Java Programming Certificate
Washington University in St. Louis 1982 — 1984
B.S., Systems and Data Processing
Northern Illinois University 1978 — 1980
M.M., Cello Performance
Oberlin College 1974 — 1978
B.M., Cello Performance
USAA September 2014 - Present
UnitedHealthcare February 2013 - August 2014
UnitedHealthcare March 2012 - February 2013
UnitedHealthcare March 2008 - March 2012
Skills
HIPAA, Visio, Medicare, Process Improvement, Access, Health Insurance, Medicaid, Outlook, Insurance, Microsoft Excel, Customer Service, Data Analysis, Microsoft Office, Call Centers, Business Analysis, PowerPoint, Microsoft Word, Analysis, Data Entry, Claim, Business Process..., Employee Benefits, Business Process, Software Documentation, Requirements Gathering, Documentation
Education
Texas A&M University San Antonio 2014 — 2015
Bachelor of Arts (BA), Criminology
Northwest Vista College 2009 — 2011
Associate of Arts (A.A.), Criminal Justice and Corrections
Red Bluff Union High School 1993 — 1997
USAA June 2011 - January 2013
IHOP December 2007 - November 2010
Education
Northwest Vista College 2012 — 2018
Paylocity January 2015 - Present
Paychex July 2012 - November 2014
USAA January 2012 - July 2012
Paychex 2008 - 2011
Aflac 2006 - 2008
Skills
Payroll, Major Accounts, Human Capital, Relationship..., Salesforce.com, Employee Benefits, Health Insurance, Cold Calling, Sales Process, Benefits Administration, Sales, Account Management, Negotiation, COBRA, HRIS, Onboarding, Recruiting, Personnel Management, Training, Management, Time & Attendance, 401k, CRM, Performance Management, PEO, Sales Operations, SaaS, Insurance, Sales Presentations, Applicant Tracking..., Human Resources
Education
Northwest Vista College 2003 — 2006
Business Administration and Management, General
Northern Virginia Community College August 2011 - Present
Hilton Crystal City September 2010 - August 2011
USAA 2010 - 2010
Skills
Radiography, Cpr Certified, Customer Service, Microsoft Office, PowerPoint, Microsoft Excel, Microsoft Word, Social Media, Outlook, Public Speaking, Leadership, Public Relations, Social Networking, Team Building, Strategic Planning, Teamwork, Building Relationships, ARRT, Customer Satisfaction
Education
Northern Virginia Community College 2011 — 2013
Associate of Applied Science Degree, RADIOGRAPHY
Coastal Carolina University 2006 — 2010
Bachelor of Science (B.S.), Health Promotion
California Correctional Health Care Services January 2010 - Present
California Correctional Health Care Services December 2009 - Present
USAA March 2008 - September 2009
Education
Northern Arizona University 2000 — 2003
Bachelor of Science, Hotel and Restaurant Management
Team Express February 2008 - Present
USAA October 2004 - February 2008
AudioFile Magazine October 2001 - October 2004
L.L.Bean March 2000 - June 2001
GSP Marketing 1997 - 2000
Spiegel Catalog 1987 - 1997
Skills
Retail, Production, Direct Marketing, Direct Mail, Catalogs, Creative Direction, User Experience, Copywriting, Graphic Design, Advertising, InDesign, Brand Development, Brochures, Illustrator, Email Marketing, Marketing Communications, Layout, Photoshop, Marketing Strategy, Photography, Adobe Creative Suite, Art Direction, QuarkXPress, Writing, B2B, Budgeting, Strategic Planning, Leadership, Online Advertising, Creative Strategy, Corporate Branding, Social Media Marketing, Mac, Budgets, Web Design, Interaction Design, Integrated Marketing
Education
Northern Illinois University 1981 — 1985
Bachelor of Science (B.S.), Journalism/Advertising
USAA May 2015 - Present
USAA August 2014 - May 2015
Enterprise Rent-A-Car December 2013 - August 2014
Enterprise Rent-A-Car January 2013 - December 2013
Cox Media May 2011 - December 2012
Boerne Dodge Chrysler Jeep 2009 - 2010
Gunn Acura 2008 - 2009
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Organization, Issue Resolution, Problem Solving, Marketing Communications, Promotions, Customer Engagement, Technical Writing, Advertising, Interactive Advertising, Multi Tasking, Public Relations, Marketing, Event Planning, Radio Promotions, Customer Satisfaction, Adobe Audition, Sales, Data Entry, Office Management, Leadership
Education
The University of Texas at San Antonio 2008 — 2012
Bachelor of Arts (B.A.), Communication, General
Northwest Vista College 2006 — 2008
Associate of Arts (A.A.), Psychology
USAA September 2014 - Present
Aflac December 2013 - August 2014
US Army - 11ACR RSS MNT TRP February 2012 - April 2013
US Army - 11ACR RSS MNT TRP March 2010 - January 2012
US Army 500 EN CO 15th EN BD March 2009 - February 2010
US Army - 172 SIB 172 SB HHC December 2007 - July 2008
US Army 1ID 2BCT 299FSB A CO January 2004 - November 2007
Various 1999-2003 September 1999 - December 2003
US Army April 1992 - August 1995
Skills
German, French, Spanish, Logistics, Military, System Administration, Leadership, Security Clearance, Training, Team Building, Management, Salesforce, Leadmaster, CRM, CPAS, Lotus Notes, Command, Salesforce.com
Education
Northern Illinois University 1995 — 1999
Bachelor's degree, Political Science - International Relations
American College of London 1991 — 1992
University of Massachusetts Dartmouth 1990 — 1991
American School of the Hague 1989 — 1990
High School Diploma, General Studies
American School of Paris 1988 — 1989
High School, French / Spanish
Wells Fargo August 2015 - Present
Aventine Hill Partners March 2015 - August 2015
FCE Benefit Administrators April 2014 - February 2015
Citi March 2012 - April 2014
USAA August 2012 - December 2012
Alamo Colleges August 2011 - January 2012
Best Buy August 2006 - January 2008
Skills
Help Desk Support, Active Directory, Hardware, Information Technology, Windows 7, Networking, Remote Desktop, Information Security, System Administration, Computer Hardware, Computer Security, Vulnerability Assessment, Databases, Network Security, Network Administration, TCP/IP, Security, VPN, Operating Systems, Firewalls, VMware, Linux, Windows XP Pro, Web Development, Servers, Antivirus, Project Management, Windows XP, Computer Repair, Remedy Ticketing System, VMware Workstation, Computer Maintenance, Cisco Technologies, Cisco Routers, Laptops, Cisco Wireless, SDLC, Full SDLC, Business Analysis, IT Strategy, Identity Management, IT Operations, IT Outsourcing, Microsoft Office, Customer Service, Troubleshooting, Technical Support
Education
Northwest Vista College 2011 — 2014
Associate's degree, Computer and Information Systems Security/Information Assurance
University of Texas at Brownsville 2006 — 2008
Transferred, Computer and Information Systems Security/Information Assurance
The Science Academy of South Texas 2001 — 2005
High School Diploma, Computer Science
USAA February 2015 - Present
US Navy May 2003 - Present
Stryker Endoscopy July 2011 - March 2014
Skills
Customer Service, Hospitals, PowerPoint, Endoscopy, Nursing, Microsoft Office, Team Building, Data Entry, Troubleshooting, Medical Terminology, Biomedical Engineering, Operating Room, Training, Human Resources, Public Speaking, Physicians, Process Improvement, Program Management, Military, Surgeons, Microsoft Word, Surgery, Leadership, Strategic Planning, Disposables, System Administration, Supervisory Skills, Clinical Research, Sales, Government, Laparoscopic Surgery, Military Experience, Policy, Security Clearance, Time Management, Process Scheduler, Military Training, Military Operations, Leadership Development, Healthcare, Command, Organizational..., DoD, Team Leadership, Navy
Education
San Antonio College 2011 — 2013
Associate's Degree Nursing, Registered Nursing/Registered Nurse
San Antonio College 2011 — 2012
Associate of Arts (AA), Literature
Northwest Vista College 2010 — 2010
Associate of Science (A.S.), Allied Health and Medical Assisting Services
University of the Incarnate Word
Pre-Nursing Studies
Patent Energy April 2013 - Present
USAA July 2011 - April 2013
J.P. Morgan June 2009 - July 2011
AXA Advisors August 2007 - June 2009
CSA March 2006 - May 2007
Wells Fargo June 2005 - March 2006
Skills
Finance, Risk Management, Human Resources
Education
Southern Nazarene University 2003 — 2005
Bachelor of Arts, Finance
Northwest College 2001 — 2003
Associate of Arts, General
Avalta Solutions October 2002 - Present
USAA August 1994 - September 2002
JCPenney September 1987 - August 1994
Skills
Microsoft Office, Management, Microsoft Excel, Leadership, Sales, Microsoft Word, PowerPoint, Research, Training, SQL, Database Design, Problem Solving, Windows, Linux, Network Administration, Brand Development, Web Design, Data Mapping, SAS, Access, Adobe Acrobat, Adobe Creative Suite, Informix, Test Cases, Training & Development, Storage Device: EMC,..., Databases, Integration
Education
Northwestern State University 1985 — 1989
Bachelor of Science, Computer Science
Northwestern State University
Associate of Arts, Business Administration
USAA March 2014 - Present
US Navy 2009 - 2013
Skills
Information Assurance, Security Clearance, DoD, Military, Navy, Military Experience, Top Secret, Security, Troubleshooting, Command, COMSEC
Education
Northwest Vista College 2014 — 2017
William Howard Taft High School 2004 — 2008
High School Diploma
Leadfoot Warriors May 2012 - Present
Wounded Warrior Project June 2011 - Present
USAA June 2007 - June 2011
US Army November 2003 - February 2007
Skills
Public Relations, Financial advice, Telecommunication..., Government, Public Speaking, Military Operations, Leadership Development, Army, Leadership, Team Building, Military, Team Leadership, Military Experience, Non-profits, Fundraising, Community Outreach, Project Management, Event Planning, Force Protection, Military Training, Nonprofits, Emergency Management, Operational Planning, Organizational..., Program Management, Proposal Writing, Supervisory Skills, Training, Conflict Resolution, Financial Advisory
Education
Northwest Vista College 2011 — 2012
General Studies
El Cerrito Senior Highschool 1988 — 1991
Highschool Diploma, General Studies
Referral Institute Arizona July 2012 - Present
BNI North Phoenix Business Leaders October 2011 - October 2012
Insurance 101 September 2011 - July 2012
Aflac March 2010 - September 2011
Brown and Brown Insurance January 2006 - February 2007
USAA January 2002 - January 2006
Skills
Referral Networking, Training, Word Of Mouth Marketing, Referral Development, Marketing, Marketing Strategy, Referral Network, Team Leadership, Health Insurance, Disability Insurance, Commercial Insurance, Referrals, Building Strong..., Connecting People, Networking, Public Speaking, Leadership, Business Networking
Education
Northern Arizona University 2007 — 2010
BS, Public Management
Scottsdale Community College 2006 — 2007
Associate of Arts (AA)
USAA August 2014 - Present
J.P. Morgan July 2013 - August 2014
J.P. Morgan April 2012 - June 2012
Best Buy April 2010 - December 2010
United States Air Force September 2005 - March 2010
Skills
Security Clearance, Military, Military Operations, Military Experience, DoD, Team Leadership, Command, Supervisory Skills, Leadership, Aviation, Investments, Analysis, Microsoft Excel, Microsoft Office
Education
Northern Illinois University - College of Business 2010 — 2013
Bachelor of Science (B.S.), Finance, Summa Cum Laude
SRC February 2015 - Present
BLIT Technology (formerly IT Strategic Performance Firm, Inc.) April 2013 - November 2014
Cardell Cabinetry December 2011 - April 2013
Denim Group March 2011 - September 2011
Kantar Operations March 2001 - December 2010
USAA March 1999 - March 2001
Interim Technology November 1997 - August 1998
Cyborg Systems, Inc. October 1996 - November 1997
SSA Global January 1994 - September 1996
Northern Illinois University June 1991 - May 1993
Skills
SharePoint, Requirements Analysis, Quality Assurance, Testing, Web Applications, Test Automation, Regression Testing, Scrum, Software Development, Agile Methodologies, Windows 7, Selenium, Unix, JavaScript, Defect Tracking, LoadRunner, Groovy, Management, Process Improvement, Program Management, Microsoft SharePoint..., PHP4/5, MySQL, Test Estimation, Functional Verification, TestComplete, Microsoft Office 2010, AIX, WebLoad, TeamCity, CruiseControl, Web Testing, MS Project
Education
Northern Illinois University 1991 — 1993
Master of Science, Information Systems
United States Military Academy at West Point 1983 — 1987
Bachelor of Science, Engineering
USAA August 2015 - Present
The Creative Group August 2015 - Present
AberLink Solutions, LLC January 2015 - Present
Links Technology September 2013 - August 2015
Saggezza April 2013 - September 2013
U.S. Cellular April 2012 - April 2013
Geneca June 2010 - April 2012
Links Technology Solutions Inc. March 2010 - June 2010
Akoya Inc August 2008 - July 2009
AT&T January 2007 - August 2008
Skills
SDLC, Requirements Gathering, Business Analysis, Requirements Analysis, Vendor Management, Waterfall, Business Process, .NET, Product Management, Software Development, Agile Methodologies, Quality Assurance, Testing, Project Management, Strategy, Emotional Design, Scrum, Cross-functional Team..., User Experience, Usability
Education
Northern Illinois University 2002 — 2006
Bachelors of Science, Operations and Information Management
Northern Illinois University 2002 — 2006
Bachelor's degree, Management Information Systems, General
The Hartford Insurance 2015 - Present
USAA July 2013 - September 2015
USAA Insurance Claim January 2010 - July 2013
JPMorgan Chase June 2006 - May 2009
J.P. Morgan February 2004 - June 2006
Skills
Implemented new..., responsible for..., Monitored agent on a..., Audited files NICE..., Instructed and trained..., Collecting on accounts..., Claim, Insurance, Property
Education
University of the Incarnate Word 2014 — 2015
Master of Business Administration (MBA), Business Administration and Management, General
University of the Incarnate Word 2011 — 2013
Bachelors, Business Administration in Science Management with Concentration in Management
Northwest Vista College 2006 — 2010
none, Business/Nursing
DataMerch LLC March 2015 - Present
Salt Rock Capital May 2012 - Present
Geopon August 2012 - January 2013
Schifino Lee Advertising + Branding May 2012 - August 2012
USAA July 2007 - May 2012
Financial Advantage July 2005 - July 2007
Skills
Marketing Strategy, Marketing Communications, Online Advertising, Mobile Advertising, Google Analytics, Advertising Research, Social Media, Media Planning, Google Adwords, Sales Management, Sales Coach, Team Management, Financial Management, Insurance, Mortgage Lending, Risk Management, Customer Relations, Customer Service, Digital Marketing, Sales, Marketing, Strategy, Managerial Finance, Advertising
Education
University of South Florida 2008 — 2012
Bachelor of Arts (B.A.), Advertising, 3.7
Northwest Vista College 2002 — 2005
Associate of Arts (A.A.), Liberal Arts and Sciences, General Studies and Humanities, 2.9
Sandra Day O'Connor Highschool 1998 — 2002
High School Diploma
USAA March 2012 - Present
Star Anesthesia January 2011 - March 2012
URS Corporation July 2007 - December 2011
Education
Northwest Vista College
Nielsen Audio March 2013 - Present
J'Niche Co. March 2013 - August 2014
USAA July 2008 - September 2011
Wells Fargo July 2007 - March 2008
Skills
Insurance, Strategic Financial..., Banking, Wealth Management, Customer Service, Investments, Series 7, Marketing, Loans, Social Media, Social Networking, Public Relations, Leadership, Research, Advertising, Marketing Strategy, Social Media Marketing, Public Speaking, Event Planning, Microsoft Excel, Microsoft Word, Sales, Event Management, Outlook, Online Advertising, Program Management, Training, PowerPoint, Strategic Planning, Analysis, Marketing Communications
Education
Northwest Vista College 2011 — 2013
Associate's degree, Business Administration and Management, General
The University of Texas at San Antonio 2006 — 2011
Bachelors of Art in Communications, Public Relations and Advertising
The University of Texas at San Antonio 2006 — 2011
Bachelor of Arts (B.A.), Public Relations, Advertising, and Applied Communication
Regional Acceptance Corporation September 2015 - Present
USAA January 2015 - September 2015
Wells Fargo Home Mortgage April 2013 - December 2014
eBay 2011 - 2013
Skills
Analysis, Finance, Loans, Insurance, Insurance Claims, Excel Models, IEX, LexisNexis, IT Operations, Loan Modifications, Personal Finance, Social Media Marketing, Insurance Fraud, Property & Casualty..., Accident Investigation, Financial Modeling, 80 words per minute, Call Center..., Apple Software, CPI Training, Financial Risk, Linux
Education
The University of Texas at San Antonio 2013 — 2014
Bachelor of Business Administration (B.B.A.), Finance, 3.45
Northwest Vista College 2010 — 2013
Associate of Arts (AA), Business
CWF Periodontics and Implants July 2012 - Present
USAA March 2011 - July 2011
Westwood Children's Dentistry November 2008 - April 2010
Skills
Management, Account Management, Sales Presentations, Dentistry, Dental Implants, Accounts Receivable, Accounts Payable, Dental Insurance, Claims Management, Claims Handling, Claims Resolution, Dental Care, Fitness, Dental Marketing, Periodontics, Periodontal Disease
Education
Northwest Vista College 2014 — 2015
Business Administration and Management, General
William Howard Taft High School 2003 — 2007
USAA June 2015 - August 2015
Wendy Wise State Farm Agency May 2014 - August 2014
Walmart June 2013 - August 2013
Southern Arizona Arts and Cultural Alliance (SAACA) June 2012 - August 2012
Dragon Village August 2011 - January 2012
Dragon Village April 2011 - October 2011
Skills
Organization, Leadership, Teamwork, Dependable Team Player, Always Punctual, Creative Problem Solving, Written & Verbal..., Microsoft Word, Microsoft Excel, Digital Photography, Time Management, PowerPoint, Creative, People Skills, Analytical Skills, Team-oriented, Social Skills, Integrity, Cashiering, Interpersonal..., Determination, Diligent, Close Attention to..., Phone Etiquette, Cash Register, Data Entry, Cash Handling Experience, Accountability, Highly detail oriented, Learning Quickly, Clerical Skills, Fast-paced, Filing, Friendly Personality, Patience, Inventory, Cashiers, People-oriented, Always Willing to Learn, Organization &..., Highly responsible, Highly motivated..., Work Well Independently, Self-driven, Organized Multi-tasker, Pay Close Attention to..., Highly personable, Customer Service, Public Speaking, Event Planning
Education
Northern Arizona University 2012 — 2016
Bachelor's Degree, Business Administration and Management, General
Pima Community College 2011 — 2012
Undergraduate Degree Seeking, Dual Enrollment
Ironwood Ridge High School 2008 — 2012
High school Diploma
Carlson Wagonlit Travel January 2015 - Present
USAA June 2013 - October 2014
Apple December 2010 - March 2013
Transcom September 2009 - September 2010
Skills
Mac, OS X, iPhone, Web Design, User Interface Design, User Experience, iWork, iOS, Mac OS X Server, Photography, CSS, Call Centers, Technical Support, PHP, iPad, Software Development, Java, Objective-C, SQL, Mobile Applications, jQuery, Agile Methodologies, Scrum, Programming, Web Services, XML, C, Microsoft SQL Server, Windows, Servers, Software Project..., MySQL, Operating Systems, Wireless Networking, XHTML, SOA, Visual Basic, Apache, Websphere, Vendor Management, Ubuntu, Requirements Analysis, Oracle, Android, Eclipse, Outlook, Help Desk Support, Troubleshooting, Cloud Computing, JSP
Education
The University of Texas at Austin 2011 — 2013
Bachelor of Science (B.S.), Computer Science, 3.9
Northwest Vista College 2009 — 2011
Associate's degree, Basic Skills and Developmental/Remedial Education, 3.25
Plutus Technologies LLC January 2014 - Present
Superior Health Plan September 2012 - January 2014
USAA April 2011 - May 2012
Sprint December 2010 - April 2011
Diversified Youth Services January 2005 - January 2010
Skills
Project Management, Project Coordination, Reporting & Analysis, Customer Service, Training, Human Resources, Project Planning, Staffing Analysis, Leadership, Analysis, VMware, Access, Microsoft Excel, Microsoft Office, Process Improvement, Auditing, Software Documentation, Microsoft Word, Team Leadership, PowerPoint, Troubleshooting, Visio, Quality Auditing, Research, Investigation, Problem Solving, Electronics, Scrum, Resource Management, Scheduling, Virtual Desktop, Communication, Quality Assurance, SharePoint, VMware vSphere, VMware View, Wyse, Government Contracting, Management
Education
The University of Texas at San Antonio 2008 — 2010
Bachelor of Business Administration (B.B.A.), Management
Northwest Vista College 2006 — 2008
Associate of Arts, Business Administration
Wells Fargo 2007 - Present
USAA 1999 - 2007
World Savings 1993 - 1999
Skills
Disaster Recovery, Information Security, Computer Security, Access, Business Analysis, Active Directory, Security
Education
Northwest Vista College 2009 — 2012
New York City Community College, Brooklyn, NY 1978 — 1980
Modern Art
USAA April 2015 - Present
USAA December 2010 - April 2015
USAA April 2007 - December 2010
Owens Corning January 2006 - February 2007
Skills
Call Centers, Insurance, Credit, Banking, Customer Service, Process Improvement, Customer Satisfaction, Property & Casualty..., Financial Services, Loans, Consumer Lending, Sales, Team Building, Leadership, Sales Management, Coaching, IEX Total View, Salesforce.com, IVR, Team Leadership, Strategy, Management, Change Management, Analysis, Cross-functional Team...
Education
Northern Michigan University 1988 — 1997
Bachelor of Science (B.S.), Construction Management
American Express May 2015 - Present
AIG May 2014 - April 2015
USAA July 2013 - April 2014
Geek Squad December 2011 - July 2013
Best Buy June 2011 - December 2011
Walmart June 2010 - February 2011
Skills
Leadership, International Relations, Teamwork, Management, Communication, Cultural Diversity, Critical Thinking, Customer Support, Microsoft Office, Multitasking Skills, Negotiation, Self-driven, Technical Support, Operations Management, Employee Management, International Law, Highly detail oriented, Long-term Customer..., Intermediate Mandarin..., Administrative Office..., Creative Problem Solving, Project Coordination, Information Security, Basic Underwriting, Graphic Design, Photoshop, Risk Management, Coordinating Meetings, Compliance, Mac OS, Project Management, Reporting & Analysis, HTML, CSS, Lotus Notes, SharePoint, Information Technology..., Public Speaking, Process Improvement
Education
Northern Arizona University 2009 — 2013
Bachelor of Arts (B.A.), International Relations and Affairs, 3.0
Sichuan University 2012 — 2013
Studied Abroad in China, Intensive Mandarin Chinese
Willow Canyon High School 2005 — 2009
Diploma, 3.9
USAA Insurance AgentUSAAAugust 2011 - Present
Freelance January 2005 - Present
Skills
Customer Service, Management, Sales, Social Media, Team Building, Insurance, Social Media Marketing
Education
Northern Arizona University 2004 — 2010
Master’s Degree, Human Resources Management and Services, Magna Cum Laude
Northern Arizona University 2004 — 2008
Bachelor’s Degree, Business Administration and Management, General
Vintage IT Services March 2015 - Present
Mommy extraordinaire February 2011 - Present
Service Tech AV August 2013 - February 2015
Medtronic March 2011 - July 2013
Clark Bars December 2005 - July 2010
USAA June 2006 - February 2008
Skills
Sales, Commercial Property..., Networking, Social Networking, Project Management, Contact Management, Fundraising, Time Management, Account Management, Marketing, Lighting Control, Leadership, CRM, Strategy, Teamwork, Building Relationships, Outlook, Customer Service, Crestron, Project Planning, Contract Negotiation, Management, Team Building, New Business Development, Strategic Planning, Budgets, Negotiation, Construction, Team Leadership
Education
Northwest Vista College
USAA July 2014 - Present
USAA May 2014 - Present
San Antonio Current January 2014 - April 2014
Inditex May 2013 - July 2013
Inditex November 2010 - July 2013
Inditex September 2009 - September 2010
Skills
Management, Leadership, Customer Service, Retail, Bilingual-English/Spanis..., Customer Satisfaction, Google+, Constant Contact, Salesforce.com, Microsoft Office, Social Media, Cash Handling Experience, Visual Merchandising, Hands-on Problem Solver, Train New Employees, Social Media Marketing, Social Networking, Marketing, Sales, Time Management, Advertising, Facebook, Event Planning
Education
The University of Texas at San Antonio 2005 — 2014
Bachelor of Business Administration (BBA), Marketing
Northwest Vista College 2009 — 2011
Bank of America October 2010 - Present
Bank of America 2008 - October 2010
Bank of America September 2006 - January 2008
USAA June 2005 - September 2006
SACU San Antonio Federal Credit Union June 2003 - June 2005
Army National Guard September 2002 - September 2003
US Army September 1999 - September 2002
Skills
Banking, Business Analysis, Credit, SDLC, Risk Management, Retail Banking, Analysis, Management, Process Improvement, Project Management
Education
•University of the Incarnate Word 2014 — 2015
Master's Degree, Business Administration and Management, General
University of the Incarnate Word 2009 — 2011
Bachelor's Degree, Business Administration and Management, General
Northwest Vista College 2006 — 2008
Associate's degree, Business Administration and Management, General
USAA November 2012 - Present
Austin Country Club July 2010 - November 2012
Bass Pro Shops August 2007 - August 2009
HEB August 2004 - July 2007
Skills
Microsoft Office, Multi Tasking, File Management, Time Management, Decisiveness, Problem Solving, Highly detail oriented, Highly motivated..., Always Punctual, Team Management, Team-oriented, Communication Skills, Public Speaking, Business Analysis, Data Analysis, Integrity, Input-Output Analysis
Education
The University of Texas at Austin 2009 — 2011
BS, Physical Culture and Sport
Northwest Vista College 2006 — 2009
Associates of Arts, Business Administration
Wells Fargo Home Mortgage October 2011 - Present
USAA July 2007 - July 2011
Chase April 1998 - July 2007
Skills
Coaching, Process Improvement, Problem Solving, Policy Analysis, Change Management, Staff Development, Recruiting, Achieving Measurable..., Driven By Results, Compensation & Benefits, Human Resource..., Educational Leadership, Cross-functional Team..., Legal Research, Analitical, Negotiation, Numerical Analysis
Education
Northwest Vista College 2014 — 2018
Douglas Macauthor 1981 — 1985
High School/Secondary Diplomas and Certificates
USAA
Skills
Fitness Industry, Wellness, Recreation, Human Resources, Management, Customer Service, Leadership, Vendor Management, Team Leadership, Risk Management, Change Management, Process Improvement, Call Centers, Sales, Insurance, Microsoft Excel, Coaching, Team Building
Education
Walden University
Master of Business Administration (MBA), Human Resources Management
Northern Arizona University
Bachelor of Science (BS)
Adventure Outfitters March 2014 - Present
USAA November 2012 - March 2014
Social Security Administration 2010 - 2012
Pizza Hut September 2009 - April 2010
Flat Branch Pub and Brewing June 2007 - October 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Master Scuba Diver, PADI Divemaster, Mathematics, Guitar, Writing
Education
University of Missouri-Columbia 2006 — 2009
Bachelor of Applied Science (BASc), Business Administration and Management, General
Northwest Missouri State University 2004 — 2006
Associate of Science (A.S.), Science and Mathematics
USAA July 2014 - Present
USAA May 2014 - July 2014
USAA 2014 - 2014
US Army January 2006 - August 2013
US Army October 2002 - December 2006
U.S. Army March 2005 - December 2005
US Army January 2004 - February 2005
Skills
Software Development, Java, Linux, Web Services, Networking, Leadership, Information Technology, Troubleshooting, Customer Support, Management, Customer Service, Network Devices, Dynamic, Testing, SQL, Integration, SDLC, Security, Software Installation, WebSphere
Education
University of Phoenix 2014 — 2016
Bachelor of Science in Information Technology, Computer Software Engineering
Ashford University 2012 — 2013
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Northwest Vista College 2013 — 2014
A.A.S. concentration in Network Administration, Network and System Administration/Administrator
Charles Schwab (Schwab Private Client Investment Advisory) April 2008 - Present
USAA 2005 - 2008
Education
Northern Arizona University 1999 — 2004
Bachelor of Science (BS), Business Administration and Management, General
USAA 2012 - Present
USAA April 2007 - March 2012
USAA 2007 - 2012
Skills
Claim Investigation, Property & Casualty..., Claims Management, Insurance, Casualty, Subrogation, Claim, Liability, Commercial Insurance, Disability Insurance, Property Damage, Insurance Law, Reinsurance, Litigation Management, Inland Marine, General Insurance, Professional Liability, Commercial Lines, Settlement, Property Claims, Health Insurance, Legal Liability, Adjustments, Claims Handling, Underwriting, Investigation, Risk Management, Auto Claims, Insurance Adjusting, Accident, Excess, Claims Investigations, Fraud, Liability Analysis, Claims Resolution, Homeowners, Licensed Property &..., Loss Mitigation, Workers Compensation, Casualty Insurance
Education
The University of Texas at San Antonio 2003 — 2006
BA, Spanish
Northern Arizona University 2002 — 2003
TMI 1998 — 2002
USAA May 2013 - July 2013
Wounded Warrior Project July 2012 - July 2013
Academy Sports + Outdoors July 2011 - February 2012
US Army February 1996 - July 2011
Sportsman's Warehouse March 1999 - May 2009
Skills
Team Building, Employee Training, Management, Customer Service, Military Experience, Military Training, Customer Experience, Merchandising, Retail, Sales, Sales Management, Team Leadership, Inventory Control, Employee Management, Project Management, Instructor-led Training, Hands-on Training, Employee Relations, Human Resources, Computer Repair, Computer Building, Computer Hardware, Software Installation, Troubleshooting, Virus Removal, Windows XP Pro, Windows 7, Microsoft Office, Structural Engineering, Technical Hiring, Increased Profitability, Creative Merchandising, Legal Compliance, Encryption Software, Open Source Software, Oracle VM, VMware, CISCO Certified Network..., Laptop Repair, Desktop Repair, Linux OS, Military Logistics, Process Scheduler, Leadership, Strategic Planning, Training, Public Speaking, Leadership Development, Inventory Management
Education
Texas A&M University - San Antonio 2015 — 2018
Bachelor of Business Administration (B.B.A.), Computer and Information Systems Security/Information Assurance
Northwest Vista College 2012 — 2015
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies, 4.0 GPA
USAA June 2013 - Present
The University of Texas at San Antonio August 2012 - Present
UTSA Bookstore July 2010 - Present
Six Flags Fiesta Texas December 2009 - April 2010
Six Flags Fiesta Texas March 2008 - November 2009
Skills
Java, C, HTML, SQL, Programming, Windows, Linux, Microsoft Office, Software Development, Microsoft Excel, UML, Software Engineering, Eclipse, Databases
Education
The University of Texas at San Antonio 2010 — 2013
Bachelor of Science (B.S.), Computer Science
Northwest Vista College 2007 — 2009
Associate's degree, Business Administration and Management, General
Mercer Consumer April 2014 - Present
Marsh & McLennan Companies, Inc. July 2011 - Present
Prudential Retirement September 2010 - July 2011
Charles Schwab 2006 - 2010
USAA 2003 - 2006
Skills
Series 7, Series 63, Retirement Planning, Life Insurance, Life & Health Insurance..., FINRA, Securities, Insurance, Underwriting, Fixed Annuities, Process Improvement, Risk Management, Customer Service, Leadership, Business Analysis, Management, Strategic Planning, Team Building, Vendor Management, 401k
Education
University of Iowa 1993 — 1997
B.A., Psychology
Northern Arizona University 1940 — 1940
Master of Education (M.Ed.), Human Relations
USAA March 2011 - Present
USAA July 2008 - March 2011
USAA June 2005 - June 2008
Bick Broadcasting August 2004 - June 2005
American Family Insurance April 2003 - June 2005
USAA April 1996 - October 2002
USAA April 1989 - April 1996
Skills
Appraisals, Training, Customer Service, Insurance, Casualty, Claims Management, Automobile, Liability, Property & Casualty..., Claim, Sales, Management, General Insurance, Negotiation, Legal Liability, Litigation Management, Leadership, Claim Investigation, Customer Retention, Customer Satisfaction, Process Improvement, Claims Handling, Team Building, Professional Liability, Operations Management, Claims Resolution, Risk Management, Claims Investigations, Settlement, Investigation
Education
Northwest Missouri State University 1982 — 1986
BS, Business Management
Northwest Missouri State University 1982 — 1986
Bachelor of Science, Business Management; an emphasis in Computer Science
Cameron R1 High School
HEB grocery June 2015 - Present
Robert Half July 2014 - February 2015
USAA November 2013 - February 2014
USAA November 2012 - February 2013
HEB Grocery Company January 2006 - September 2011
Texas Health & Wellness Clinic October 2003 - December 2005
JP Morgan Chase Bank Call Center August 2000 - October 2003
Skills
Sales, Customer Service, Microsoft Excel, PowerPoint, Insurance, HIPAA, Financial Services, Logistics, Outlook, Microsoft Office, Procurement, Supply Chain, Inventory Management, Forecasting, Purchasing, Cross-functional Team..., Team Building, Process Improvement, Time Management
Education
Northwest Vista College
IKippes Consulting LLC September 2015 - Present
Integraged Secure January 2014 - September 2015
IPsoft June 2012 - December 2013
Texas Department of Public Safety February 2011 - March 2012
Scottsdale Insurance Company May 2008 - February 2011
AAA Northern California, Nevada & Utah April 2006 - May 2008
USAA 2003 - 2006
HNTB 2001 - 2003
Skills
Unix, Websphere, LDAP, Portals, ITIL, Enterprise Architecture, Integration, Reverse Proxy, Disaster Recovery, IT Management, Troubleshooting, Middleware, Software Documentation, Solaris, Application Servers, Weblogic, Solution Architecture, Apache, SOA, Infrastructure, Virtualization, WebLogic, WebSphere Portal, WebSphere, Oracle, SDLC, Enterprise Software, IIS, Vendor Management
Education
Northwest Missouri State University 1996 — 2000
Bachelor of Science (BS), Management Information Systems
Fiserv October 2011 - Present
Texas Army National Guard April 2007 - Present
NCS Pearson January 2010 - October 2011
RenewData February 2009 - February 2010
USAA January 2005 - February 2009
TEKsystems December 2003 - April 2005
Ciber 2001 - 2003
US Navy July 1988 - January 2001
Skills
SDLC, Program Management, Agile Methodologies, Requirements Analysis, Software Project..., Business Analysis, Process Improvement, Project Management, PMP, Agile Project Management, Software Development, Management, Scrum, Cross-functional Team..., Risk Management, PMO, Team Building, MS Project, Resource Management, Project Portfolio..., Team Leadership, Microsoft SQL Server, Cloud Computing, CRM, Quality Assurance, Integration, IT Management, Leadership, IT Strategy, Disaster Recovery, Vendor Management, SaaS, Business Intelligence, SharePoint, Business Process..., Enterprise Architecture, Organizational..., Software Documentation
Education
Northwest Nazarene University 2006 — 2009
M.Div
Wayland Baptist University
BA
Wells Fargo Insurance Services April 2015 - Present
CBIZ February 2014 - April 2015
Ames & Gough March 2008 - February 2014
Willis of Maryland Inc June 2006 - March 2008
Victor O. Schinnerer & Co., Inc. January 2004 - June 2006
Victor O. Schinnerer & Co., Inc. January 2001 - January 2004
USAA July 1994 - December 2000
USAA January 1991 - July 1994
Skills
Property & Casualty..., Professional Liability, Underwriting, Commercial Insurance, Insurance Brokerage, Supervisory Experience, Training, Quality Control, Client Relations Skills, Risk Management, General Insurance, Liability, Claim, Insurance, Brokers, Workers Compensation, Management, Casualty, Casualty Insurance
Education
Northern Arizona University, College of Business Administration
Bachelor of Science, Business Adminstration
Highland High School-Albuquerque, NM
Insurance Institute of America
INS, AU, API, and AAI, Insurance
USAA May 2013 - Present
Kinetic Concepts, Inc. (KCI) May 2003 - May 2013
dNovus RDI 1998 - 2002
Skills
Master Data Management, Oracle E-Business Suite, Oracle Applications, Solution Architecture, Oracle, PL/SQL, Oracle SOA Suite
Education
Northern Illinois University
Home Care Provider of Texas January 2003 - Present
NewData Strategies February 1990 - Present
USAA 1992 - 1994
E-Systems May 1986 - March 1989
Education
Northern Illinois University 1982 — 1986
Schaumburg High School 1978 — 1982
Copper State Tactical (DBA Saguaro Knives and Supply) April 2012 - April 2014
Mail N Ship LLC April 2011 - February 2014
USAA April 2008 - April 2011
PetsMart October 2006 - April 2008
Circuit City September 2005 - October 2006
Mervyn's California January 2000 - August 2005
US Army August 1991 - December 2000
Skills
Loss Prevention, Team Building, Shipping, Leadership, Inventory Control, Small Business, Inventory Management, Strategic Planning, Direct Mail, Operations Management, Store Management, Sales, Process Improvement, Retail, Account Management
Education
Rio Salado College 2011 — 2013
Associate of Arts (AA), Paralegal Studies, 3.92
Northern Arizona University 2008 — 2010
History
Rio Salado 2007 — 2008
Public Administration
WinCup September 2007 - Present
USAA 2010 - 2011
USAA 2010 - 2011
WinCup 1992 - September 2007
Skills
Packaging, Process Improvement, Integrated Marketing, Product Development, Cross-functional Team..., Strategic Planning
Education
Northern Michigan University 1980 — 1985
BFA ILLUSTRATION, graphic design, illustration
Northern Michigan University 1980 — 1984
USAA July 2015 - Present
Presbyterian Healthcare Services September 2013 - June 2015
Presbyterian Healthcare Services November 2010 - September 2013
Rio Grande aka The Bell Group June 2008 - November 2010
USAA June 1997 - May 2008
Skills
Insurance, Analytics, Retirement Planning, Banking, Segmentation, Marketing Strategy, Life Insurance, Corporate Communications, Leadership, Healthcare, Vendor Management, Software Documentation, Marketing Communications
Education
Northern Arizona University
Bachelor of Science in Journalism, Public Relations and Journalism
Thunderbird School of Global Management
Master of International Business, Marketing
USAA May 2007 - Present
Skills
Banking, Credit, Risk Management, Mortgage Lending, Loans, Insurance, Wealth Management, Investments, Underwriting, Strategic Financial..., Portfolio Management, Mutual Funds
Education
Northwest Vista College 2011 — 2013
The University of Texas at San Antonio
Catapult Systems November 2013 - Present
Microsoft Corporation May 2011 - September 2013
Microsoft October 2009 - May 2011
Microsoft December 2001 - May 2009
USAA 1998 - 2001
Tek Systems 1998 - 1998
Computer Service & Consulting, Inc. 1997 - 1998
Skills
MCSE, ITIL, Active Directory, IT Service Management, IT Operations, Engagement Management, SCCM, System Deployment, Windows, Microsoft Exchange, Team Management, Messaging, Cloud Computing, Virtualization, IT Strategy, Systems Management, Hyper-V, SharePoint, Enterprise Architecture, Disaster Recovery, Windows Server, IT Management, Data Center, Windows 7, MOF, Project Management, Servers, Troubleshooting, Microsoft Certified..., Microsoft Technologies, Enterprise Software, Powershell, Technical Support, IIS, Program Management, CRM, Networking, Infrastructure, Server Architecture, SAN, Network Administration, Solution Architecture, SCOM, DNS, VMware, VMware ESX, Operating Systems, VDI, Office 365, Security
Education
Northwestern State University 1992 — 1993
Music Education, CIS
Lonestar Soccer Club San Antonio September 2010 - December 2012
USAA June 2009 - April 2011
Wachovia 2004 - 2008
United States Marine Corps April 2000 - April 2004
Education
The University of Texas Health Science Center at San Antonio 2015 — 2016
Bachelor of Science (B.S.), Registered Nursing/Registered Nurse
Northwest Vista College 2011 — 2013
Associate of Science (AS), Pre-Nursing
USAA November 2013 - Present
Wells Fargo April 2013 - November 2013
Wells Fargo June 2012 - March 2013
Wells Fargo November 2011 - June 2012
Subway June 2005 - October 2011
Boy Scouts of America 2005 - 2010
Northern Arizona University Office of Residence Life 2006 - 2009
Skills
Customer Service, Time Management, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Leadership, Public Speaking, Social Networking, Social Media, Cashiering, Facebook, Teamwork, Training, Critical Thinking, Telephone Skills, Research
Education
Northern Arizona University 2004 — 2009
Bachelor of Science in Business Administration, Marketing/Marketing Management, General
none August 2011 - Present
Convergys February 2011 - March 2011
Institute of Social and Behavioral Research - ISU August 2005 - July 2009
West September 2003 - April 2004
USAA August 1990 - February 1999
Arthur Andersen September 1984 - September 1989
Satellite Business Systems September 1982 - August 1984
Intecom August 1981 - August 1982
AT&T August 1979 - July 1981
Skills
EEG, Troubleshooting, VoIP, Access, Networking, Cisco Technologies, Process Improvement, Team Leadership, Customer Service, Integration, Testing, Call Center, Program Management
Education
Northern Illinois University
Bachelor of Science, Special Education
USAA January 2008 - Present
Skills
Unix, Informatica, Datastage, Unix Shell Scripting, perl, DB2/SQL, Oracle SQL, MySQL, SSAS, ETL, Dimensional Modeling, Data Warehousing, DB2, Business Requirements, Oracle, SQL
Education
Northwestern State University 2005 — 2007
B.S., Computer Information Systems
Hammond High School 1996 — 1999
USAA July 2015 - Present
USAA December 2003 - July 2015
Skills
Risk Management, Insurance Claims, Insurance Compliance
Education
Northern Illinois University - College of Business 1983 — 1986
Bachelor's degree, Finance
RCG Global Services June 2015 - Present
BMO Harris Bank September 2014 - January 2015
USAA May 2010 - August 2014
Zurich North America November 2007 - May 2010
HSBC 2001 - 2007
Netscape 1998 - 2001
Renaissance Worldwide 1995 - 1998
Greenbrier & Russel 1992 - 1995
Cap Gemini 1989 - 1992
Oracle 1986 - 1989
Skills
Data Modeling, Data Warehousing, Databases, Data Warehouse..., Enterprise Software, Database Administration, Data Governance, Master Data Management, Software Development, Data Integration, Enterprise Architecture, Database Design, Data Quality, Business Intelligence, ETL, Data Architecture, IT Strategy, SOA, Erwin, Information Management, Metadata Management, COBOL, SDLC, Business Analysis, Analysis, Leadership, Requirements Analysis, Management, Project Management, SQL, Requirements Gathering, Process Improvement, Vendor Management, Software Project..., Business Process..., Program Management, Consulting, Oracle, Business Process, Banking, Risk Management, Strategic Planning, Information Technology, Financial Services, Integration, Agile Methodologies, Strategic Selling, Customer Service, Finance, Sales
Education
Northern Illinois University 1979 — 1981
MBA, Finance
University of Mississippi 1971 — 1975
Bachelor of Arts (BA), Navy/Marine ROTC, Naval Science and Operations
Harvard High School 1968 — 1971
East Leyden High School 1967 — 1968
USAA April 2014 - Present
USAA September 2012 - April 2014
USAA April 2003 - September 2012
Radisson Resort and Spa March 2002 - April 2003
Orangetree Golf Resort January 2001 - March 2002
Skills
Budgets, CRM, Community Development, Community Outreach, Customer Service, Event Management, Event Planning, Forecasting, Fundraising, Grant Writing, Insurance, Leadership, Marketing, Nonprofits, Project Planning, Sales, Management, Finance, Banking, Market Planning, Operations Management, Coaching, Process Improvement, Public Speaking, Research, Project Management, Public Relations, Risk Management, Sponsorship, Strategic Planning, Strategy, Team Building, Team Leadership, Training, Marketing Communications, PowerPoint, Underwriting
Education
University of Phoenix 2003 — 2005
Masters, Business Administration
Northern Arizona University 1993 — 1997
Bachelor of Science, Hotel and Restaurant Management; International Management
USAA August 2013 - Present
USAA June 2009 - August 2013
USAA December 2006 - June 2009
Education
University of Phoenix 2009 — 2010
Masters, Business Administration
Northern Arizona University 2002 — 2004
Bachelors, Management
USAA June 2014 - Present
USAA June 2013 - June 2014
USAA June 2010 - July 2013
Encompass Home Health June 2006 - April 2010
USAA 2009 - 2009
Skills
SQL Server, Visio, Business Objects, COBOL, Microsoft Office, Systems Analysis, C#, Java, Word, Web Intelligence, Excel, SQL, MySQL, Access, Outlook, PowerPoint, Microsoft SQL Server, Database Design, SharePoint
Education
The University of Texas at San Antonio 2012 — 2014
Master of Business Administration (MBA), General Studies
Northwestern State University 2006 — 2010
BS, Computer Information Systems
USAA November 2012 - Present
USAA June 2009 - November 2012
Skills
Symmetrix, Capacity Planning, Performance Management, Storage Management, EMC Storage, SRDF, NetApp Filers, HSM, SMS, REXX, SAS programming, ICF Catalogs, Perl, EMC VPLEX, EMC XtremIO, Weka, Storage Virtualization, Storage Architecture
Education
Northwestern University 2012 — 2015
Master of Science - Information Systems (MSIS)
Northwestern State University 2005 — 2009
Bachelor of Science (B.S.)
USAA August 2013 - Present
Department of Justice June 2009 - August 2013
Texas A&M Grad School 2007 - 2009
Bush School of Government and Public Service - Former Professor 2007 - 2009
Skills
Policy Analysis, Government, International Relations, Public Speaking, Program Budgeting, Project Management, Program Management, Budget Forecasts, Budgets, Logical Data Modeling, Metadata Management, Process Engineering, Business Rules, Cross-functional Team..., Business Strategy, Strategic Planning, Business Case..., Earned Value Management, Data Analysis
Education
Texas A&M University 2007 — 2009
Master of Public Administration (MPA)
Northern Illinois University 2004 — 2006
Bachelor's degree, Operations Management & Information Systems
McKesson August 1982 - Present
TEJAS Anesthesia January 2009 - February 2009
USAA December 2007 - June 2008
University of Illinois Medical Center August 2006 - November 2007
Health Care April 2004 - August 2006
St. Mary of Nazareth Hospital Center August 1982 - April 2004
CNA Insurance January 1980 - March 1982
U.S. Army June 1973 - June 1977
Education
Triton Jr. College
Certificate, Business Management
Northern Illinois University
Bachelors Degree, Computer Science
2009 Career Quest
AJL Enterprise LLC May 2013 - Present
Sentara Healthcare January 2012 - March 2013
Vectro Marketing / Cutco November 2010 - February 2011
Tejas Anesthesia January 2009 - February 2009
USAA December 2007 - June 2008
University of Illinois Medical Center August 2006 - November 2007
Health Care April 2004 - August 2006
St. Mary of Nazareth Hospital Center August 1982 - April 2004
CNA Insurance January 1980 - March 1982
U.S. Army June 1973 - June 1977
Skills
COBOL, DB2, Databases, Visio, Healthcare, Sales, Social Media Marketing, Business management
Education
2009 Career Quest 2009 — 2010
Certificate for medical billing and coding, Medical billing / Coding
Triton Jr. College 1982 — 1984
Certificate, Business Management
Northern Illinois University 1977 — 1979
Bachelors Degree, Computer Science
JPMorgan Chase & Co. April 2014 - Present
Accenture April 2012 - October 2012
Wells Fargo October 2009 - April 2011
USAA September 2002 - April 2008
Skills
Film, Film Production, Banking, Short Films, Feature Films, Insurance, Loans, Loss Mitigation, Strategic Financial..., Social Networking, Legal Compliance
Education
Northwest Vista College
UTSA
USAA November 2011 - Present
Education
University of the Incarnate Word 2012 — 2014
Bachelor's Degree, Business Administration, Banking and Finance, Magna Cum Lade
Northwest Vista College 2010 — 2011
Associate's Degree, Criminal Justice/Police Science, 3.8
USAA August 2009 - Present
Education
Northwest Vista College
USAA September 2014 - Present
Skills
Customer Service, Microsoft Office, Medical Devices, Microsoft Word, Sales Operations, PowerPoint, Healthcare, Account Management
Education
Northwest Vista College
In progress
Sandra day O'connor
General studies
USAA September 2012 - Present
Robert Half International February 2011 - August 2012
Skills
Recruiting, Temporary Staffing
Education
Northwest Vista College
Girmaldi's October 2011 - Present
USAA April 2011 - October 2011
Red Lobster October 2009 - April 2011
Skills
Communication Skills, People Skills, Phone Skills, Selling Skills, Social Skills, Communication, Computers, Restaurants, Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Multi Tasking, Hospitality, Social Networking, Energy, Front Office
Education
Northwest Vista College 2000 — 2010
some college
Animal Defense League September 2012 - Present
Galloway Research August 2012 - December 2012
Eagle Veterinary Animal Hospital March 2012 - September 2012
USAA May 2012 - August 2012
PIC October 2010 - January 2012
Northwest Vista Community College October 2008 - July 2010
Hill Country Animal Hospital January 2007 - January 2008
Subway January 2005 - January 2007
Education
Texas A&M University 2011 — 2013
Bachelor's degree, Marketing
Northwest Vista College 2009 — 2011
Associate's degree, Business Administration and Management, General
USAA June 2009 - Present
Skills
Insurance, Customer Service, Management, Financial Services, Call Centers, Investments, Risk Management, Underwriting
Education
Northern Arizona University 2015 — 2017
Master's degree, English Language and Literature, General
UMUC 2006 — 2008
Bachelor of Science, Business Administration and Management, General
PVCC 2001 — 2004
Associate of Arts (AA), General Studies
USAA July 2007 - Present
US Navy February 2002 - March 2012
Skills
ITIL v3 Foundations..., CompTIA A+ Certification, Linux, IBM Mainframe, DB2, Mobile Technology, Shell Scripting, StarTeam, RTC, Windows Server, Network+, Salesforce Administrator, InfoPath Forms, Active Directory..., B2B, Microsoft Server...
Education
University of Phoenix 2009 — 2011
Associate's degree
Northwest Vista College 2001 — 2002
AJL Enterprise LLC May 2013 - Present
Sentara Healthcare January 2012 - May 2013
Vector Marketing November 2010 - February 2011
Tejas Anesthesia January 2009 - February 2009
USAA December 2007 - June 2008
University of Illinois Medical Center August 2006 - November 2007
Resurrection Health Care April 2004 - August 2006
McKesson Corporation August 1982 - April 2004
Skills
Visio, COBOL
Education
Career Quest 2008 — 2009
Certificate Billing and Coding, Medical Information Management, 3.95
Triton College 1982 — 1984
Associate's degree, Business Administration and Management, General, 3.0
Northern Illinois University 1977 — 1979
Bachelor of Science (BSc), Computer Science, 3.0
Amazon September 2013 - Present
Arizona Army National Guard September 2012 - Present
USAA July 2010 - September 2013
Skills
Managerial Skills, Project Management, Logistics Management, Military, Leadership, Leadership Development, Situational Leadership, Military Training, Communication Skills
Education
Northern Arizona University 2007 — 2012
Bachelor of Science (BS), Interdisciplinary Studies - Public Management
OCS
QVC August 2014 - Present
USAA March 2014 - May 2014
United Central Control August 2011 - September 2013
South Texas Blood and Tissue Center March 2008 - January 2009
Volt Technical Services October 2007 - March 2008
Northwest Vista College January 2006 - December 2006
Skills
Insurance, General Insurance, Underwriting, Commercial Insurance, Property & Casualty..., Risk Management, Liability, Customer Service, Programming Languages, Call Centers, Data Entry, Negotiation, Management
Education
Northwest Vista College 2004 — 2006
Associate's degree, Computer Programming, 3.2
John Jay High School 1998 — 2002
Highschool Diploma
USAA October 2012 - Present
Skills
Customer Service, Team Leadership, Management, Risk Management, Leadership, Banking, Microsoft Excel, Time Management, Financial Analysis, Strategic Planning
Education
Northwestern State University 1997 — 2000
General Studies/CIS, N/A