Avaya Company
Industry: Technology company
DescriptionAvaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services. Customer service: 00 1 908-953-6000 Headquarters: Santa Clara, California, United States Revenue: 3.27 billion USD (2017) CEO: Jim Chirico (1 Oct 2017–) Subsidiaries: Radvision, Zang, Inc., Avaya Global Services, Parent organization: Avaya Hldgs
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Avaya Employees
SoftSource Consulting October 2014 - Present
CSG International August 2006 - October 2014
Code Monkey Publishing, LLC July 2003 - August 2006
Avaya May 1995 - July 2003
Skills
C#, Visual C++, Visual Studio, Windows, iOS development, Web Services, WCF, Agile Methodologies, .NET, C, Integration, Java, Requirements Analysis, SDLC, SOA, Scrum, Software Design, Software Development, Software Engineering, Testing, Unix, XML
Education
Regis University 1990 — 1992
Bachelor of Science (B.S.), Computer Science
University of Colorado Boulder 1988 — 1990
Avaya February 2013 - Present
Avaya December 2007 - January 2013
Avaya September 2005 - December 2007
Avaya October 1998 - August 2005
US Air Force August 1993 - October 1998
Skills
Avaya, SIP, Telephony, VoIP, Unified Communications, IP, Telecommunications, ACD, TDM, T1, ISDN, Voice Mail, Call Center, CTI, H.323, Switches, TCP/IP, LAN-WAN, Troubleshooting, WAN
Education
University of Denver 2011 — 2014
Master of Science (MS), Technology Management
Regis University 2006 — 2009
BS, Computer Networking
Cisco Systems via Adecco December 2012 - October 2013
Avaya January 2010 - July 2012
Nortel Networks December 2001 - December 2009
Nortel Networks June 1996 - November 2001
Northern Telecom November 1990 - May 1996
Voicemail International, Inc. May 1988 - November 1990
Execucom 1984 - 1986
Skills
Product Management, Unified Communications, Telecommunications, Go-to-market Strategy, VoIP, SIP, Sales Engineering, Product Lifecycle..., Product Marketing, Cross-functional Team..., Product Development, Product Launch, Team Leadership, Financial Modeling, Strategic Partnerships, Technical Training, Program Management, Management, Agile Methodologies, Cloud Computing, Business Development, Data Center, IP, Sales Operations, Competitive Analysis, Leadership, Telephony, SaaS, Solution Selling, Unified Messaging
Education
Rice University
Bachelor of Science (B.S.)
The University of Texas at Austin
MBA
Atlas Software Technologies 2014 - 2014
New Horizons Computer Learning Centers – Great Lakes 2013 - 2013
DMEtek 2011 - 2011
JCDecaux 2011 - 2011
Gold Coast Tickets, LTD 2009 - 2011
onShore Networks 2008 - 2008
Cherryone Web Design 2007 - 2008
AT&T 2005 - 2006
Avaya 2002 - 2005
NCO Financial Systems 2001 - 2002
Skills
Sales, Business Development, Direct Sales, Networking, Solution Selling, Account Management, Sales Process, Contract Negotiation, Sales Management, Sales Operations, Management, VoIP, Managed Services, Cloud Computing, New Business Development, Customer Satisfaction, Project Management, Training, Quality Assurance, SaaS, Customer Service, CRM, Marketing Strategy, Software Testing, Software Testing Life..., Black Box Testing, Customer Retention, Information Technology, Product Management, Negotiation, Strategic Planning, Virtualization, Consultative Selling, Consultative Sales..., Training Best-Practices, Training Solution..., Client Relationship..., Key Account Management, Project Planning, Competitive Analysis, Social Networking, Social Media Marketing
Education
Forte Knowledge 2015 — 2015
Software Quality Assurance Manual Training, Certificate of Completion – July 2015
San Jose State University 1997 — 2000
Bachelor of Science (B.S.) 109 units completed, Business Administration, Marketing
Riverside Community College 1991 — 1992
Associate of Arts (A.A.), Business Administration, Marketing
Glenbrook South High School
Scooteria Vintage Racing October 2012 - Present
Avaya October 2011 - October 2012
Avaya April 2006 - February 2012
Avaya 2003 - 2008
AT&T / Lucent Technologies 2000 - 2008
Avaya 2000 - 2007
Lucent Technologies 1994 - 2004
Skills
Sales Management, Direct Sales, Operations Management, Channel Management, Channel Sales Management, Race Car Owner/Driver..., Marketing / Sports..., Marketing, Call Centers, Channel, Strategy, VoIP, Solution Selling, Telephony, Distribution Strategies, Professional Services, SIP, Managed Services, Telecommunications, Channel Partners, Unified Communications, Go-to-market Strategy
Education
Regis University 1990 — 1993
BA, Marketing / Communication Arts
Denver Institute of Technology
EET AS, Electrical Engineering
Jim Russell / British School of Motor Racing
Formula Race Car, Snetterton, UK; Ontario and Riverside, US
JJF Strategic Communications February 2014 - Present
xTV May 2011 - Present
BriefLogic January 2010 - Present
Computer Sciences Corp. (CSC) March 2013 - February 2014
Groovy Corp. July 2009 - July 2010
Avaya January 2007 - August 2008
IBM March 2005 - January 2006
Oracle Corporation October 2001 - January 2005
Chase Manhattan Corporation March 1999 - January 2001
Skills
Strategic..., Crisis Communications, Media Relations, Public Relations, Social Media, Marketing Communications, Corporate Communications, Internal Communications, Industry Analyst..., Executive Communications, Issues Management, Strategic Communications, Speech Writing, Crisis Management, Reputation Management, Communications Strategy, Message Development, Thought Leadership, Mergers, Spokesperson, Analyst Relations, Messaging, Strategic Partnerships, Communication Training, Public Affairs, Strategy, New Media, Enterprise Software, Journalism, Cloud Computing, Program Management, Communications Planning, Investor Relations, Corporate Social..., Publicity, Reputation, Positioning, Integrated Marketing
Education
Roanoke College 1980 — 1984
B.A.
Ocean Township High School 1976 — 1980
Trace3 June 2014 - Present
OneNeck IT Solutions February 2005 - June 2014
Nexus IS, Inc. February 2004 - February 2005
Expanets October 2001 - June 2003
Level 3 Communications February 2000 - June 2001
Avaya February 1998 - February 2000
Skills
Cisco Technologies, Data Center, Switches, BGP, MPLS, Networking, Cisco Call Manager, Cloud Computing, OSPF, Cisco Routers, SIP, DNS, Virtualization, Business Strategy, VMware, Collaboration Solutions, Project Management, VoIP, IP, Security, Customer Interaction, IT Strategy, Thought Leadership, Passion for Helping..., Customer Satisfaction, Delivering Results, Driving Results, SDN, DevOps, Network Automation, Palo Alto Networks, Call Centers, Network Policy
Education
Regis University
Bachelor's degree, Computer and Information Systems Security/Information Assurance, 4.0
Avaya May 2014 - Present
Avaya March 2011 - April 2014
Avaya July 2006 - March 2011
Ticketmaster October 2004 - January 2006
Simple Signal 2006 - 2006
Skills
VoIP, IP, Avaya, Servers, Data Center, Red Hat Linux, Firewalls, VMware Server, Technical Writing, Cross-platform..., Avaya Session Manager, Communication Manager, SIPP, VoIP Solution design..., Expert level..., Cross-platform..., New product validation..., Advance technical..., Windows Server..., Avaya Session Border..., Cisco Technologies, Avaya Technologies, TCP/IP, Telephony, QoS, Telecommunications, Unified Communications, SIP, Switches, Network Design
Education
Regis University 2001 — 2003
MSCIT, Computer Systems Networking and Telecommunications
Thomson Reuters April 2015 - Present
Avaya October 2014 - March 2015
Avaya December 2011 - October 2014
Avaya August 2009 - December 2011
Resources Global Professionals May 2004 - April 2006
Hexcel Corporation February 2003 - September 2003
Modem Media May 1998 - February 2003
TynanGroup, Inc. November 1996 - May 1998
Skills
Human Resources
Education
Roger Williams University 1992 — 1996
B.S., Business Administration
Correlations Unifie Foundation 2014 - Present
Harris Corporation January 2010 - Present
Seko Worldwide October 2006 - September 2009
Hellmann Worldwide Logistics November 2001 - January 2006
Avaya September 1998 - November 2001
DB Schenker March 1996 - September 1998
United States Coast Guard January 1988 - January 1994
Education
Regis University
B.A, World Religious Studies
Bank of America June 2013 - Present
Avaya January 1999 - June 2011
Avaya May 2005 - April 2011
AVAYA COMMUNICATION - WESTMINSTER, CO January 2005 - January 2011
LUCENT/AVAYA COMMUNICATION - WESTMINSTER, CO January 1999 - January 2005
Avaya 2002 - 2005
U.S. Bank January 1989 - January 1999
CENTRAL BANKS January 1975 - January 1989
Skills
Vendor Management, Process Improvement, ITIL, Operations Management, Problem Solving, Customer Relations, Telecommunications, People Management, Team Management, Troubleshooting, Change Management, Quality Assurance, Business Process..., Business Objects, Business Analysis, Data Management, Data Analysis, Cognos, Data Migration, Management, Customer Satisfaction, Service Delivery, Account Management, Customer Service, Leadership, VoIP
Education
Colorado State University 2011 — 2011
Project Management Certificate, Project Management
Denver Technical College
Associate Degree, Information Technology
Front Range College
Associate Degree, Business Management
Regis University
BS/BA, Business Administration
Chubb & Son August 2011 - Present
Chubb & Son June 2006 - August 2011
Avaya November 2004 - June 2006
Alcatel-Lucent May 2000 - October 2004
Beneficial Management Corporation 1995 - 1998
Skills
Auditing, Internal Audit, Sarbanes-Oxley Act, Sarbanes-Oxley, Internal Controls, Enterprise Risk..., Risk Assessment, Management, Accounting, Financial Risk, Governance, Risk Management, IT Audit
Education
Rider University 1989 — 1993
Bachelor of Science, Accounting
Entre Computer Services November 2014 - Present
Finger Lakes Economic Development Council April 2012 - Present
Computer Aid, Inc. June 2013 - October 2014
Billmizer, LLC December 2012 - December 2013
Kendo Ventures, LLC October 2008 - March 2013
SalesCongo November 2011 - January 2013
Vertis Communications November 2010 - October 2011
ClearMomentum September 2009 - November 2010
Bivona Child Advocacy Center November 2008 - November 2010
Avaya June 2005 - September 2008
Skills
Leadership, SaaS, Outsourcing, Cloud Computing, Go-to-market Strategy, Enterprise Software, Executive Management, Business Intelligence, Professional Services, IT Strategy, Strategic Alliances, Solution Selling, Strategic Partnerships, Cross-functional Team..., Thought Leadership, Vendor Management, Salesforce.com, Business Alliances, CRM
Education
Rensselaer Polytechnic Institute 1975 — 1979
BSEE, Electrical Engineering
Rochester Institute of Technology
MSCS, Computer Science and Engineering ... all course work completed
Avaya March 2015 - Present
AgencyRx November 2012 - March 2015
LiveMind July 2010 - September 2012
Mercatus3 July 2010 - August 2012
Weight Watchers September 2008 - April 2010
Weight Watchers May 2005 - July 2007
WeightWatchers.com February 2003 - May 2005
Weight Watchers July 2001 - February 2003
WeightWatchers.com October 2000 - July 2001
CHASE.COM November 1998 - October 2000
Skills
Project Management, Content Management, Change Management, Project Planning, Process Scheduler, Quality Control, Process Engineering, Risk Management, Management, Requirements Analysis, Customer Service, Marketing, Advertising, Web Site Production, Directing, SDLC, Quality Assurance, Start-ups, Cross-functional Team..., PMP, Software Project..., Team Building, Process Improvement, PMO
Education
Rochester Institute of Technology 1997 — 1998
Master's of Science, Career & Human Resource Development
Rochester Institute of Technology 1991 — 1996
BS, Hotel and Resort Management
Bristol-Myers Squibb May 2012 - Present
ETS February 2012 - May 2012
Avaya February 2007 - February 2012
AT&T 1995 - 2007
Skills
PMP, Vendor Management, PMI, Program Management, PMO, SDLC, Telecommunications, Integration, Project Portfolio..., Outsourcing, Service Delivery, Software Project..., Resource Management, ITIL, MS Project, IT Operations, IT Outsourcing, Project Delivery, Release Management, Disaster Recovery, Information Technology, Microsoft Project, Business Analysis
Education
Rider University
Avaya February 2012 - Present
Avaya Inc November 2005 - February 2012
Avaya November 1996 - November 2005
Skills
Project Management, Program Management, Operations Management, Department Budget..., Telecommunications, Avaya, SIP, Testing, Telephony, VoIP, Unified Communications, IP, IVR, CTI, ISDN, RTP, PMP, H.323, Media Gateways, H.248, PSTN, Rally, Modular Messaging
Education
Regis University 1993 — 1997
Bachelor of Science (BS), Mathematics and Computer Science
Avaya July 2014 - Present
Razorfish January 2014 - April 2014
Cisco November 2007 - October 2013
Cisco Systems August 1999 - November 2007
America Online 1997 - 1999
Comsearch 1995 - 1997
Raytheon (formerly E-Systems) 1987 - 1995
Skills
Collaboration Solutions, Cloud Computing, Virtualization, Unified Communications, VoIP, Program Management, Web 2.0, Project Management, Telecommunications, Cisco Technologies, Data Center, SaaS, Enterprise Software, Managed Services, Pre-sales, SIP, Product Management, Strategy, Cross-functional Team..., Network Architecture, Go-to-market Strategy, Switches, Wireless, IP, Professional Services, Management, Integration, Mobile Devices, Testing, Solution Architecture, Routing, PMP, System Deployment, Cisco Call Manager, PMO, Network Design, IT Strategy, Networking, ITIL, Leadership, Sales Enablement, Private Cloud, Hosting
Education
Stanford University 2007 — 2011
Stanford Certified Project Manager (SCPM), Program Management
The George Washington University 1988 — 1991
Master of Science (M.S.), Information Systems
Rider University
Bachelor of Science, Management and Organizational Behavior
Watchung Hills Regional High School
High School Diploma, College prep
Avaya June 2015 - Present
VibeTech, Inc. October 2013 - April 2015
Skills
Business Development, Business Strategy, Competitive Analysis, Financial Analysis, Marketing Strategy, Market Research, Financial Modeling, Accounting, Corporate Finance, Microsoft Excel, Analysis, Teamwork
Education
Rochester Institute of Technology 2011 — 2013
Master of Business Administration (MBA), Finance, Entrepreneurship
Sardar Patel University
Bachelor's degree, Computer Engineering
SAP August 2010 - Present
Watson Pharmaceuticals, Inc. 2006 - 2007
Avaya January 1999 - May 2001
Lucent Technologies January 1997 - January 1999
Skills
SAP, 3PL, Requirements Analysis, SAP R/3, Warehouse Management, Business Process, Process Improvement, Vendor Management, SAP EWM, Warehousing, Testing, SAP Warehouse Management, SAP ERP, ERP, SAP Implementation, ABAP
Education
Regis University 1988 — 1991
University of Colorado Denver 1981 — 1985
BSEE, Math, Engineering
BroadSoft October 2013 - Present
Cisco Systems, Inc. 2010 - 2013
GoS Networks 2009 - 2010
U4EA Technologies 2007 - 2009
New Global Telecom 2004 - 2007
Reddy Solutions 2001 - 2004
Avaya 1999 - 2001
Lucent Technologies - Bell Labs 1995 - 2000
AT&T 1991 - 1995
safeway 1986 - 1991
Skills
Telecommunications, VoIP, Networking, Professional Services, SaaS, Unified Communications, TCP/IP, Product Management, Sales Engineering, Software Documentation, Sales, Channel Partners, IP, Wireless, Network Design, Telephony, Channel, Integration, Cloud Computing, Routing, Cisco Technologies, Managed Services, Cross-functional Team..., Solution Selling, SIP, Product Marketing, MPLS, Ethernet, Virtualization
Education
Regis University 1996 — 2000
BS, International Business
University of Denver 1995 — 1996
OtterBox May 2012 - Present
Avaya December 2010 - April 2012
American Converters inc. January 2009 - December 2010
Tegrant Corporation January 2005 - February 2009
Southern Container April 2004 - January 2005
Smart Play May 2001 - April 2004
Skills
Packaging Engineering, Packaging, Manufacturing, Plastics, Corrugated, Project Management, Solidworks, Pro Engineer, ArtiosCAD, Six Sigma, Supply Chain, ISTA, Injection Molding, Product Development, Lean Manufacturing, Product Design, Continuous Improvement, Cross-functional Team..., Testing, Design for Manufacturing, Process Engineering
Education
Rochester Institute of Technology
Packaging Engineer
Avaya January 2015 - Present
Aspera, an IBM company October 2013 - March 2014
Dell Inc. January 2011 - October 2013
3PAR (Acquired by HP) July 2008 - December 2010
Green Frame™ 2005 - 2008
Symantec (formerly VERITAS) 2003 - 2005
Alcatel-Lucent (INS acquired by Lucent) 1998 - 2003
Skills
Strategic Business..., Major Account Management, Complex Technology Sales, Business Development, Account Management, SaaS, Integration, Professional Services, Selling, Cloud Computing, Management, Networking, Storage, Salesforce.com, Sales, Business Alliances, Enterprise Software, Solution Selling
Education
Richland College 1988 — 1990
University of Iowa 1983 — 1985
Intel Security July 2014 - Present
McAfee May 2012 - July 2014
Avaya December 2009 - November 2011
Partner Community Council (PCC Americas) January 2006 - October 2011
Nortel Networks November 2005 - December 2009
Global Knowledge July 2003 - November 2005
Movius (Formerly Glenayre Electronics) March 2001 - July 2003
Nortel Networks January 2000 - March 2001
Nortel Networks May 1997 - January 2000
Skills
Cross-functional Team..., Integration, Vendor Management, Unified Communications, Telecommunications, Avaya, Program Management, Business Development, Wireless, Strategy, Strategic Planning, Leadership, IP, Product Marketing, Coaching, Telephony, Management, Outsourcing, Competitive Analysis, Enterprise Software, Training, Product Management, Team Leadership, VoIP, Organizational..., Channel Partners, Solution Selling, Sales, Team Building
Education
Ridgewater College
Electronics Engineering
Southern Methodist University
International Business
Avaya April 2011 - Present
Avaya November 2010 - April 2011
Avaya December 2009 - November 2010
Nortel July 2004 - December 2009
Deloitte October 1998 - August 2000
Deloitte September 1998 - August 1999
Halpern PR, London, UK May 1997 - September 1997
Skills
Program Management, Marketing, Business Development, Lead Generation, Go-to-market Strategy, Multi-channel Marketing, Demand Generation, Public Relations, Managed Services, Product Marketing, Unified Communications, Cross-functional Team..., Channel Partners, Avaya, Product Management, VoIP, Telecommunications, Marketing Management, CRM, Solution Selling, B2B, Strategic Partnerships, Marketing Operations, Partner Management, Sales Enablement, SaaS
Education
Richmond, The American International University in London 1996 — 1998
MBA, International Marketing
University of North Texas 1992 — 1996
BBA, Finance
Technology Planning Analyst September 2014 - Present
Avaya 2011 - August 2014
Avaya 2002 - 2011
Avaya 1999 - 2002
Lucent Technologies 1997 - 1999
Bell Laboratories 1986 - 1997
Bell Laboratories 1981 - 1986
Skills
R&D, IT Strategy, Product Management, Go-to-market Strategy, Unified Communications, Mobile Devices, Cloud Computing, Integration, Business Development, Program Management, Enterprise Software, Software Development, New Business Development, Project Planning, Marketing, Wireless, Start-ups, Competitive Analysis, Strategic Partnerships, SIP, Professional Services, Vendor Management, Solution Selling, Marketing Strategy, Architecture, Call Center, Avaya, Agile Methodologies, IP, VoIP, Channel, Video Conferencing, SaaS, Strategic Planning, Business Alliances, Mobile Applications, Project Management, Pre-sales, Contact Centers, Strategy, H.323, IP PBX, Software Project..., PMP, Telephony, Telecommunications
Education
Rensselaer Polytechnic Institute 1980 — 1981
MS
University of Florida 1976 — 1979
BS
Avaya April 2012 - Present
CBE Technologies 2010 - April 2012
Spencer Technologies Inc 2008 - 2009
Layer-Eight, Inc 2007 - 2008
CTC / One Communications / Earthlink 2005 - 2007
Lightship Telecom 1998 - 2005
Vicorp Interactive Systems 1997 - 1998
Conference-Call USA 1994 - 1997
Rochester Telephone / RCI Long Distnace 1984 - 1994
Skills
PMO, PMP, Six Sigma, Risk Management, Agile Project Management, P&L Management, Budgeting, Acquisition Integration, Managed Services, Contract Negotiations, Strategic Planning, Process Improvement, Team Building, Program Management, Business Analysis, Planning, Mergers, Contract Negotiation, Start-ups, SaaS, Mergers & Acquisitions, Project Planning, Telecommunications, Budgets, Product Management, Integration, VoIP, Wireless
Education
University of Rochester - Simon Business School 1985 — 1987
MBA, Marketing / Finance
Rochester Institute of Technology 1979 — 1984
BS, Electrical Engineering
National Grid October 2014 - Present
Charles Stark Draper Laboratory December 2005 - October 2014
Charles Stark Draper Laboratory February 2004 - November 2005
Avaya October 1999 - October 2002
NEC 1997 - 1999
NEC 1997 - 1999
Skills
Program Management, PMP, Quality Assurance, Testing, Earned Value Management, Management, Proposal Writing, Risk Management, Budgets, Cross-functional Team..., DoD, Engineering, Engineering Management, Government, Integration, Process Improvement, Project Management, SDLC, Security Clearance, Six Sigma, Systems Engineering, Software Development
Education
Rensselaer Polytechnic Institute 2007 — 2009
MS, Industrial and Management Engineering
Wentworth Institute of Technology 2002 — 2004
BS, Project Management/
Avaya January 2014 - Present
Presidio West (formerly INX) June 2009 - December 2013
Alliance Systems 2003 - 2006
Amdahl/Fujitsu 2000 - 2003
Skills
Unified Communications, NetApp, Networking, Cisco Wireless, UCS, Cloud Computing, VDI, Data Center, Professional Services, Storage Solutions, Sales, Storage, Network Security, Virtualization, Wireless, Security, Solution Selling, SaaS, Enterprise Software, Managed Services, Channel Partners
Education
Richland College 1983 — 1985
Computer Science, Business Management
International School of Kuala Lumpur
Echostar Satellite Services L.L.C. May 2009 - Present
Echostar 2009 - Present
Touchbase 2008 - 2009
Avaya 1994 - 2006
Skills
Telecommunications, Cisco Technologies, VoIP, IP, Switches, Routers, Troubleshooting, Telephony, Avaya, Cisco Call Manager, VMware, Unified Communications, Virtualization, VMware ESX
Education
Regis University 2001 — 2001
Certificate, Business Administration and Management, General
University of Phoenix 1997 — 2001
Bachelor of Science (BS), Computer and Information Sciences and Support Services
Telecommunications August 2012 - December 2012
Avaya December 2009 - July 2012
Nortel Networks September 2008 - December 2009
Nortel Networks June 2007 - September 2008
Nortel Networks June 2004 - June 2007
Nortel Networks June 2000 - June 2004
Bell Northern Research March 1993 - June 2000
Bell Northern Research June 1988 - March 1993
Bell Northern Research January 1987 - August 1987
Uxbridge School System June 1984 - August 1985
Skills
SIP, VoIP, ClearCase, H.323, Telecommunications, SS7, TCP/IP, IP, Unix, Perl, Linux, RTP, Ethernet, Software Engineering, Java, VxWorks, HTML, Oracle SQL, Windows, C/C++, Proprietary Software, Quality Assurance, Software Documentation, Cloud Computing, SNMP, SQL, Testing, Software Development, TDM, Test Automation, Switches, Networking, Hardware, Technical Support, Troubleshooting, Integration
Education
Rensselaer Polytechnic Institute 1984 — 1988
Bachelor of Science (BS), Computer Science
Retired December 2008 - Present
Avaya August 1999 - March 2008
U.S. Air Force October 1987 - July 1999
Skills
Project Management, Management, Leadership, Team Leadership, Defense
Education
Rutgers College of Engineering 1984 — 1986
Bachelor of Science (BS), Electrical Engineering
Rensselaer Polytechnic Institute 1982 — 1984
Computer Systems Engineering
Ericsson March 2014 - May 2015
Microsoft Corporation September 2008 - September 2013
Avaya January 2008 - September 2008
Avaya January 2007 - January 2008
Avaya October 2005 - January 2007
Avaya October 2004 - October 2005
Avaya August 2001 - October 2004
Avaya October 2000 - August 2001
Alcatel-Lucent March 1999 - October 2000
Alcatel-Lucent January 1996 - March 1999
Skills
Alliances, Key Account Management, Unified Communications, Collaboration Solutions, Channel Management, Channel, Strategic Partnerships, SaaS, Go-to-market Strategy, Business Alliances, Solution Selling, Business Development, Channel Partners, Sales, Sales Operations, Leadership, Managed Services, Cross-functional Team..., Sales Process, Enterprise Software, CRM, Strategy, Management
Education
Rochester Institute of Technology 1981 — 1985
BS, Business Administration
Webster University 1994 — 1996
MBA, Management
Avaya May 2015 - Present
LiveOps November 2012 - April 2015
Transcend United Technologies May 2011 - October 2012
Transcend United Technologies August 2010 - September 2012
Pyramid Communications Services, Inc. January 2007 - 2010
Pyramid Communication Services 2007 - 2010
Integra Communicaitons July 2001 - December 2006
Skills
VoIP, Unified Communications, Call Center, SIP, Managed Services, Telecommunications, WAN, Cloud Computing, Solution Selling, Data Center, Channel, Wireless Networking, Sales Engineering, Virtualization, IP, Cisco Technologies, Video Conferencing, Wireless, VMware, Networking, Network Security, Pre-sales, LAN-WAN, Enterprise Software, SaaS, Ethernet, IVR, MPLS, Channel Partners, Direct Sales, Network Design, Telephony, SIP Trunking, Network Architecture, Unified Messaging, TCP/IP, QoS, Routing, Firewalls, Co-location, VPN, Disaster Recovery, TDM, Integration, Switches, Telepresence, Contact Centers, Enterprise Mobility, Professional Services, Call Centers
Education
Richland Community College 2000 — 2002
Associates, Computer Science
NACR April 2014 - Present
Jenne, Inc February 2012 - April 2014
Lantana Communications 2007 - 2010
Sunturn 2005 - 2007
Avaya 1982 - 2005
Skills
Avaya PBX, CCNA, Extreme Networks, Meru Networks, Juniper, Radvision Video, Telecommunications, Cisco Technologies, ISDN, Pre-sales, Troubleshooting, Avaya, Disaster Recovery, Unified Communications, VoIP, IP, CRM, Voice Mail, Avaya Communication..., MPLS, QoS, Network Security, Network Architecture, Telephony, SIP, Ethernet, Routing, Video, Management, Managed Services, CTI, Product Management, Data Center, Routers, Networking, Customer Satisfaction, Video Conferencing, Virtualization, Network Design, Team Leadership, IVR, WAN, Servers, Avaya Aura, Call Centers, TCP/IP, System Administration, LAN-WAN, Visio, Infrastructure
Education
Regis University 1995 — 2000
Bachelor of Science, B.S, Computer Information SystemsCIS; Computer Networking
Clemente High School
MD Clarity June 2013 - Present
Rochester Institute of Technology September 2011 - February 2013
Rochester Institute of Technology July 2012 - August 2012
MKS Instruments June 2011 - August 2011
MKS Instruments June 2010 - August 2010
Avaya October 2008 - January 2009
Skills
Economics, Data Analysis, Econometrics, Minitab, Econometric Modeling, Microsoft Excel, Statistical Modeling, T-SQL, SQL, mySQL, Dimensional Modeling, PHP, HIPAA, HITECH, Visual Basic for..., VBA, SAS programming, HTML, Python, SAS, Financial Modeling, Multilinear Regression, Health Insurance, Macroeconomics, Economic Forecasting, Financial Economics, Oracle Applications, Statistical Data..., CSS3, Resource Management, Time Series Analysis, Regression Analysis, Quantitative Analytics, Calculus, Market Research, Monetary Economics, Development Economics, Comparative Statics, Fundamental Analysis, MySQL
Education
Rochester Institute of Technology 2009 — 2013
Bachelor of Science, Economics
Middletown High School South
Navesink
IGT March 2012 - Present
The AIDE Foundation January 2010 - August 2015
PTV New England January 2010 - December 2013
Benefit Concepts October 2011 - March 2012
Mars Inc March 2006 - March 2011
Chester Theatre Group June 1996 - June 2008
Suburban Furniture November 2005 - March 2006
Avaya May 2001 - November 2003
Avaya May 2001 - November 2003
Verizon Wireless March 1995 - May 2003
Skills
SAP HR, Organizational..., Microsoft Excel, Microsoft Word, PowerPoint, FrontPage, Sound Design, Film Production, Final Cut Pro, Stage Management, Success Factors
Education
Roger Williams University 1989 — 1993
BA, Arts
Roger Williams University 1989 — 1993
Bachelor's degree, Arts, Entertainment, and Media Management
Avaya July 2006 - Present
Skills
Telecommunications, Cross-functional Team..., Program Management, Customer Service, Problem Solving, Call Center, Hiring, Coaching, Service Delivery, VoIP, Troubleshooting, Telephony, Switches, IP, People Management, TCP/IP, WAN, Process Improvement, IVR, Team Leadership, Team Management, Call Centers, Vendor Management, Unified Communications, SIP
Education
Regis University 1999 — 2003
BA, Computer Information Systems
NACR 2012 - Present
Avaya 2010 - 2012
Avaya 2007 - 2010
Avaya 2002 - 2007
Avaya 2000 - 2002
Lucent Technologies 1998 - 2000
AT&T 1994 - 1998
Skills
Messaging, Webinars, Product Development, Channel Marketing, Demand Generation, Operations Management, Sales Operations, Marketing Communications, Corporate Communications, Project Planning, Business Planning, Product Marketing, Marketing, Avaya, Problem Solving, Telecommunications, Project Management, Marketing Management, Budget Process, Operating Budgets, Budget Reconciliation, Budget Monitoring, Multi-channel Marketing, Lead Generation, CRM, Integrated Marketing, Cross-functional Team..., Product Management, Marketing Strategy, Management, Strategic Planning, Go-to-market Strategy, Strategy, Program Management, Direct Sales, Team Management, Product Launch, Leadership, Sales, Market Planning, Brand Management, Segmentation, Competitive Analysis, B2B Marketing, Selling, Strategic Partnerships, Training, Unified Communications, Salesforce.com, Channel Partners
Education
Rider University 1994 — 1997
MBA, Marketing Mangement
William Paterson University of New Jersey 1988 — 1992
BS, Marketing Management
Polyscope Dashboards LLC December 2013 - Present
Ports America March 2012 - December 2013
McMahan Securities Co. LP May 2008 - April 2011
Avaya July 1999 - May 2008
Credit Suisse February 1995 - June 1999
Education
Rensselaer Polytechnic Institute
MBA, Finance and Accounting
Rensselaer Polytechnic Institute
BS, Management
Brooklyn Technical High School
Mathematics
Avaya June 1989 - Present
Skills
Telephony, Avaya, VoIP, Call Centers, IVR, Unified Communications, Troubleshooting, Telecommunications, IP, Voice Mail, Testing, LAN-WAN, ACD, H.323, Switches, Avaya Technologies, Managed Services
Education
Regis University 2000 — 2011
Bachelor of Arts (B.A.), Communication
Regis University 2015 — 2019
Bachelor of Arts (B.A.) - Minor, Business Administration
Avaya August 2006 - Present
Newmont Mining Corporation June 1995 - December 2004
Porter Memorial Hospital August 1991 - August 1994
Skills
Telecommunications, Voice & Data Convergence, Unified Communications, Network Engineering, Customer Service, VoIP, SIP, H.323, Avaya, Avaya PBX, IP, ISDN, Telephony, Cisco Technologies, Ethernet, Switches, QoS, Routers, Wireless Networking, Network Architecture, Wireless, WAN, Routing, TCP/IP, Network Design, Troubleshooting, LAN-WAN, VPN, Juniper, Networking, System Administration, Data Center, TDM, IVR, Avaya Communication..., ACD, SIP Trunking
Education
Regis University 2000 — 2004
Bachelor of Science, Computer Networking
OnCore Manufacturing, LLC. April 2014 - Present
Celestica November 2012 - December 2012
LGS Innovations January 2009 - December 2012
Celestica July 2001 - December 2008
Avaya May 1998 - June 2001
Skills
Testing, Test Automation, Labview, Hardware, Test Equipment, Quality Assurance, Integration
Education
Regis University 1986 — 1988
Bachelor of Science (B.S.), Computer Science, Summa cum Laude
Thyssenkrupp Industrial Solutions (USA) March 2014 - Present
Digital Risk May 2013 - March 2014
McAfee March 2013 - May 2013
microDATA a TCS Company April 2012 - March 2013
Comcast October 2006 - March 2012
Founders W & S September 2004 - June 2006
Ciena 2001 - 2004
Avaya December 2000 - June 2001
T-NETIX October 1999 - October 2000
Lockheed Martin Information Technology June 1996 - December 1999
Skills
Fiber Optics, Telephony, Servers, Web Development, Windows, Mac OS, Linux, QNX, TCP/IP, Cabling, Hardware Installation, Cable Television, Satellite Communications, IT Operations, Operations Management, Public Safety, Telecommunications, Ethernet, SCO Unix, Troubleshooting, Wireless, VoIP, Networking, Sales Engineering, MPLS, Solaris, IP, Technical Support, HP-UX, VMware, Network Administration, Integration, SIP, LAN-WAN, Software Installation, Switches, Call Centers, Routers
Education
Regis University 1996 — 2009
Bachelors, Computer Information Systems
Cherry Creek High School 1978 — 1982
Accenture June 2013 - Present
Avaya July 2005 - June 2013
Avaya July 2000 - July 2005
Bell Labs Lucent Technologies June 1997 - July 2000
Keane February 1993 - June 1997
United States Marine Corps February 1989 - February 1993
Skills
Java, JavaScript, VBScript, Visual Basic, C++, SQL, HTML, XML, CSS, UML, REST, JMS, SOAP, Maven, Software Development, Oracle, PostgreSQL, Ant, Unix, Hibernate, Eclipse, Servlets, Web Services, EJB, Solaris, JDBC, Subversion, JUnit, JBoss Application Server, Scrum, Linux, Agile Methodologies, Spring, Integration, Telecommunications, ClearCase, JSP, CVS, Tomcat, Java Enterprise Edition, Software Design, Weblogic
Education
Southern Methodist University - Cox School of Business 1995 — 1997
BBA, Management Information Systems
Richland Community College 1993 — 1995
AA, Business
Uncle Duck Designs June 2014 - Present
Avaya 2010 - 2014
CRM Studios 2010 - 2011
Global Knowledge 2005 - 2010
PRIMEDIA Productions 2001 - 2005
Skills
Animation, Motion Graphics, 3D, Adobe Creative Suite, Graphics, Video, User Experience, Video Production, Advertising, Flash, Web Design, Digital Illustration, Graphic Design, Final Cut Studio, Sound Forge, Logo Design, Multimedia, After Effects
Education
University of North Texas
Bachelor of Science, Journalism and English; Advertising Art, Marketing and Broadcast Advertising
Richland Community College
Integration Partners January 2013 - Present
Avaya December 2009 - December 2012
Nortel October 2007 - December 2009
Nortel October 2000 - October 2007
US Filter 1993 - 2000
PROSYS Corporation October 1991 - October 1993
U.S. Navy 1987 - 1991
Skills
Telecommunications, VoIP, IP, Wireless, Unified Communications, SIP, Managed Services, Telephony, Ethernet, Data Center, MPLS, Management
Education
Rensselaer Polytechnic Institute 1983 — 1987
BSEE, Electrical Engineering
Saint John's Prep, Danvers, MA - 1983 1979 — 1983
Tagsmiths, LLC April 2008 - Present
Emerson Process Management 2014 - 2015
Emerson Process Management 2014 - 2015
Avaya 2001 - 2008
Lucent Technologies 1988 - 2001
AT&T/Lucent Technologies 1988 - 2001
Lucent Technologies, AT&T Bell Labs 1988 - 2000
Skills
Technical Writing, XML, Structured Authoring, DITA, Content Development, Technical Documentation, Single Sourcing, FrameMaker, Technical Communication, Project Management, Online Help, RoboHelp, Information Architecture, Software Documentation, CMS, Arbortext, HTML, Content Management, Manuals, Proposal Writing, SnagIt, Adobe Acrobat, Technical Training, Testing, SharePoint, Visio, Instructional Design, Training, Agile Methodologies
Education
Regis University 1986 — 1988
Bachelor of Science (BS), Computer and Information Systems Security/Information Assurance
University of Colorado Boulder 1974 — 1978
BA, English
HOODZ of North Dallas August 2010 - Present
SpeechUsability March 2012 - Present
Zhu Consulting March 2012 - Present
Avaya October 2008 - March 2012
Intervoice February 2003 - October 2008
Countrywide August 2005 - January 2006
The University of Texas at Dallas, Department of Brain and Behavioral Sciences February 2002 - August 2003
Skills
Voice User Interface..., Avaya, Professional Services, IVR, CTI, Speech Recognition, Contact Centers, Call Center, Requirements Analysis, Software Development
Education
The University of Texas at Dallas 2002 — 2003
M.S.
Rice University 1998 — 2001
B.A.
Garland High School 1993 — 1997
St. Rose of Lima Academy - Short Hills, NJ January 2010 - June 2012
Avaya October 2007 - May 2009
Avaya January 2007 - September 2007
Avaya October 2004 - February 2007
Avaya, Inc March 2000 - September 2004
Lucent Technologies January 1999 - March 2000
Lucent Technologies February 1998 - January 1999
Lucent Technologies December 1996 - February 1998
AT&T August 1990 - January 1996
Skills
Unified Communications, Product Management, Strategy, Product Development, VoIP, Telecommunications, Telephony, Avaya, IP, Go-to-market Strategy, Wireless, Contact Centers, Marketing Strategy, Solution Selling, Mobile Devices, Product Marketing, CTI, SIP, Video Conferencing, Cloud Computing, Sales Enablement, Channel, Professional Services, Managed Services, Pre-sales, Telepresence, Voice & Data Convergence, Call Center, IVR, IP PBX, Partner Management, SaaS, H.323, Hosted Services, Channel Partners, Strategic Partnerships, Sales Engineering, SIP Trunking
Education
Rochester Institute of Technology 1985 — 1989
Bachelor of Applied Science (BASc), Communications
Rochester Institute of Technology 1985 — 1989
Avaya 2011 - 2014
Avaya 2007 - 2010
Andrew Corporation 2005 - 2007
Andrew Corporation 2001 - 2005
Cap Gemini Consulting 2000 - 2001
Deloitte Consulting 1997 - 2000
ADTRAN 1993 - 1997
Skills
Supply Chain Management, Strategic Sourcing, Manufacturing, Logistics, Channel Partners, Leadership, Channel, Telecommunications, Sales, Product Development, Strategy, Change Management, Sales Operations, Channel Management, Channel Programs, Go-to-market Strategy, Business Development, Management, Project Planning, Product Management, Supply Chain, Cross-functional Team...
Education
Vanderbilt University - Owen Graduate School of Management 1992 — 1994
MBA, General Management
Rensselaer Polytechnic Institute 1985 — 1989
B.S., Industrial Engineering
Cisco Systems August 2014 - Present
Cisco Systems July 2010 - Present
Avaya December 2009 - July 2010
Nortel August 2000 - December 2009
Bear Stearns 1999 - 2001
Nortel June 1999 - August 2000
Nortel January 1996 - June 1999
Skills
Cisco Technologies, Systems Engineering, Sales Engineering, Leadership, Management, Telecommunications, Network Architecture, Data Center Architecture, Unified Communications, Network Security, Data Center, CISSP, Security, Routing, VoIP, Network Design, Network Engineering, QoS, IP, SIP, VPN, LAN-WAN, Wireless, Disaster Recovery, Ethernet, Professional Services
Education
Rensselaer Polytechnic Institute 1991 — 1995
B.S., Electical Engineering
Avaya 2007 - Present
Avaya 2001 - 2007
Avaya (formerly Lucent Technologies/AT&T Bell Labs) June 1997 - September 2001
Qwest Communications September 1994 - June 1997
IBM June 1988 - September 1994
Skills
VoIP, Unified Communications, Avaya, SIP, Telephony, Product Lifecycle..., IP, Product Management, IVR, SIP Trunking, H.323, CTI, Solution Selling, Competitive Analysis, Video Conferencing, Branch Management, P&L Management, Telecommunications, Wireless, Managed Services, Go-to-market Strategy, SaaS, Avaya Technologies, Ethernet
Education
Rochester Institute of Technology
Bachelor of Science, Computer Engineering
Syracuse University
Master of Science, Computer Engineering
University of Colorado Denver
MBA, Business Administration
University of Colorado at Denver
Master of Science, Information System
G Cubed Consulting, Inc March 2009 - Present
Aflac December 2011 - May 2012
The Home Depot March 2011 - July 2011
JPMorgan Chase July 2010 - December 2010
Merrill Lynch/Bank of America May 2009 - November 2009
Avaya December 2005 - October 2009
Sprint, LTD February 2000 - May 2004
Skills
Program Management, Quality Assurance, Business Intelligence, Project Planning, Requirements Analysis, Integration, Business Process..., IT Strategy, IVR, Analysis, Stakeholder Management, Product Management, Team Management, Risk Management, Business Process, System Deployment, Operations Management, SQL, Contact Centers
Education
University of Tampa - John H. Sykes College of Business 2004 — 2005
Graduate, Master's Business Administration
Remington College-Tampa Campus 2000 — 2004
Bachelor's degree, Operations Management and Supervision
Avaya December 2014 - Present
Avaya October 2012 - November 2014
Avaya December 2009 - September 2012
Nortel July 2005 - December 2009
Nortel Networks January 2000 - June 2005
Blockbuster 1998 - 1999
Skills
VoIP, Unified Communications, SIP, Telephony, Avaya, Telecommunications, IP, H.323, Wireless
Education
Richland Community College 1991 — 1993
iRobot 2015 - Present
Sonos, Inc. 2012 - 2015
octoScope 2010 - 2012
Skyhook Wireless 2009 - 2010
Sandbridge Technologies April 2008 - October 2009
Azimuth Systems 2003 - 2008
Avaya April 2001 - December 2002
3Com 2000 - 2001
Quantum 1999 - 2000
IFS 1995 - 1998
Skills
Device Drivers, Wireless, Software Development, WiFi, Firmware, Unix, RF, Digital Signal..., Testing, TCP/IP, Mobile Devices, Embedded Systems
Education
Rensselaer Polytechnic Institute 1990 — 1994
BS, Electrical Engineering
Avaya Inc. / ATAC 2003 - Present
Avaya 1998 - Present
Avaya 1998 - 2009
Education
Rockhurst University 1981 — 1985
BB&T April 2008 - Present
Avaya January 2006 - October 2007
ABN AMRO February 2005 - December 2005
Mortgage Systems International, LLC January 2001 - January 2005
Mortgage.com October 1999 - December 2000
Caliper Human Srategies, LLC August 1997 - September 1999
Education
Rider University 1991 — 1995
BS, Management Science
Somerville High School 1987 — 1991
AT&T April 2012 - Present
Avaya May 2007 - October 2011
Alcatel-Lucent June 2002 - April 2007
Avaya June 2000 - June 2002
Bell Labs Lucent Technologies May 1998 - June 2000
Bell Labs Lucent Technologies May 1997 - May 1998
AT&T September 1991 - May 1997
Skills
Disaster Recovery, EnCase, FTK, Forensic Analysis, Information Security, Information Security..., Management, Physical Security, Private Investigations, Program Management, Security, Security Audits, Security Awareness, Surveillance, Team Leadership, Telecommunications, Training, Fraud, Evidence, Crisis Management, Computer Forensics, CISSP, Business Continuity...
Education
Armor Officer Basic Course, Fort Knox, KY 1991 — 1992
Rider University 1988 — 1991
B.S., Management & Organizational Behavior
United States Army
Commission Second Lieutenant, Armor
Comcast Cable February 2014 - Present
Apex Systems INC February 2012 - February 2014
Intrado March 2011 - February 2012
Manpower Professional June 2010 - March 2011
IBM June 2010 - March 2011
Avaya, Inc December 2000 - June 2010
Avaya May 2000 - May 2010
Avaya January 2000 - January 2005
Skills
Avaya, Troubleshooting, Servers, Hardware, VoIP, SIP Trunking, SIP, SBC, SS7, POTS, PSTN, PRI, ISDN
Education
Regis University 2008 — 2015
Bachelors of Science, Networking Security
Regis University 2008 — 2012
Computer Science, Network Security
... June 2013 - Present
Avaya October 2010 - June 2013
Hunter Douglas January 2006 - September 2010
Gambro BCT February 2004 - April 2006
Gambro BCT May 2000 - February 2004
Skills
Employee Benefits, Employee Relations, Human Resources, Benefits Administration, Recruiting, Applicant Tracking..., HR Policies, FMLA, Leave Administration, Training, Talent Management
Education
Regis University 2006 — 2010
Masters, Business Administration
Regis University 1995 — 1999
BA/BS, Business Administration and Spanish
Avaya 2000 - Present
Skills
SIP, Agile Methodologies, Software Development, Java, Unix, Java Enterprise Edition, Linux, VoIP, CTI, IVR, TCP/IP, XML
Education
Rensselaer Polytechnic Institute 1980 — 1982
mFormation Technologies November 2007 - December 2010
mFormation Software Technologies India Private Ltd. 2007 - December 2010
mFormation Technologies November 2007 - December 2009
Avaya June 2004 - November 2007
uReach Technologies January 2000 - June 2004
Lucent Technologies 1996 - 2000
Lucent 1996 - 2000
Bell Laboratories 1985 - 2000
Bell Labs 1985 - 2000
AT&T 1985 - 1996
Skills
Agile Methodologies, Architecture, Product Marketing, Service Delivery, Software Development, Software Engineering, Software Project..., Solaris, Solution Architecture, Start-ups, System Architecture, Systems Engineering, Telecommunications, Telephony, Unified Communications, Unix, Vendor Management, Leadership, Mobile Devices, Program Management, Mobile Applications, Data Center, Cloud Computing, VoIP, Wireless, SIP, Mobile Technology, Cross-functional Team..., Product Management, Pre-sales, LTE, IP, SaaS, Embedded Systems, SOA, Enterprise Software, Integration, TCP/IP, Perl, Linux, Testing, Ethernet, Scrum, System Deployment, Network Design, CDMA, Mobile Communications, Strategic Partnerships, Product Development, MPLS
Education
Rensselaer Polytechnic Institute 1980 — 1985
BT Conferencing 2007 - Present
BT Conferencing November 2006 - Present
BT Conferencing 2006 - Present
BT Conferencing 2007 - April 2010
Avaya September 1990 - October 2007
Skills
Unified Communications, Telecommunications, VoIP, Managed Services, Video Conferencing, Service Delivery, MPLS, IP, SIP, Telephony, Telepresence, Professional Services
Education
Rhode Island College 1982 — 1986
BS, MIS
Rhode Island College 1982 — 1986
Bachelor of Applied Science (BASc), Computer Science
Accenture July 2012 - Present
Avaya November 2010 - July 2012
Fujitsu America December 2008 - November 2010
Deloitte Consulting July 2007 - October 2008
Qualcomm Inc. July 2006 - December 2006
Skills
Business Analysis, CRM, Salesforce.com..., Consulting, Cloud Computing, Requirements Gathering, Requirements Analysis, Salesforce.com, SDLC, SaaS, Software Project..., Business Process, Business Process Design, Business Requirements, Project Management
Education
Rensselaer Polytechnic Institute 2005 — 2007
Masters of Engineering, Computer & Systems Engineering
Sardar Patel College of Engineering 2001 — 2005
Bachelors of Engineering, Information Technology
Avaya January 2008 - Present
Avaya August 1999 - December 2007
Education
Regis University 2005 — 2009
Avaya December 2009 - Present
Nortel Networks February 2006 - November 2009
Atos Origin 2001 - 2006
diCarta 2003 - 2004
Education
Rivier College 2008 — 2012
MS, Computer Science
CVS Health July 2015 - Present
eBay Inc September 2014 - June 2015
Eplexity March 2014 - September 2014
HP Software January 2012 - March 2014
ClickFox September 2007 - November 2011
Avaya September 2006 - September 2007
Avaya 2005 - 2006
Avaya June 2000 - August 2005
Lucent 1997 - 2000
Skills
Shell Scripting, Data Center, CTI, Cloud Computing, Unix, Linux, Solaris, SaaS, TCP/IP, Fibre Channel, Unix Shell Scripting, Ruby, Perl, Chef, Puppet, Python, Servers
Education
Regis University 2003 — 2008
University of Maryland College Park 1989 — 1993
Physics
Avaya November 2008 - Present
Education
Regis University
Avaya November 2008 - Present
Lucent Technologies 1995 - Present
Xcel Energy March 1989 - May 1995
Skills
SIP, H.323, VoIP, Avaya, Telephony, Telecommunications, IP, TCP/IP, Voice Mail, Ethernet, RTP, LAN-WAN, Switches, Routing, Linux, Unix, Network Design, Cisco Technologies, SIP Trunking, Gateway, Integration, WAN, Shell Scripting, Troubleshooting, Network Engineering, Network Architecture, Media Gateways, Unified Communications, MPLS, Unified Messaging, QoS, ISDN, Routers, SNMP, TDM, IVR, Cisco Call Manager, Wireless, CTI, Frame Relay, ACD, CCNA, IP PBX, VPN, OSPF, WLAN, Wireshark, ATM networks, Cisco IOS, Juniper
Education
Regis University 1982 — 1986
Bachelor of Science (BS), Computer Science
Avaya January 2010 - Present
Avaya December 2008 - January 2010
Avaya May 2006 - December 2008
Avaya October 1998 - May 2006
Lucent Technologies October 1996 - October 1998
Skills
Avaya, Telephony, SIP, Unified Communications, Operations Management, Written Communication, Technical Writing, Escalations Management, IP, LAN-WAN, Cross-functional Team..., Networking, Team Leadership, Servers, Managed Services, Telecommunications, Call Centers, Troubleshooting, Avaya Technologies, Wireless, Switches, Ethernet, CTI, Technical Support, Project Management, VoIP, TCP/IP, Customer Satisfaction, Hardware, Leadership, IVR, Management, SIP Trunking, T1, ACD, Contact Centers, Team Management, WAN, Service Delivery, Professional Services, Voice & Data Convergence, Training, Network Architecture, ISDN, Video Conferencing, Vendor Management, Routing, Network Engineering, Call Center, Integration
Education
Regis University 2007 — 2010
Master of Science (M.S.), Computer Information Technology
University of Colorado at Boulder 1989 — 1993
Bachelor of Arts, Political Science
Palo Alto Networks May 2014 - Present
Juniper Networks August 2010 - Present
Blue Coat Systems March 2007 - February 2011
Avaya 1998 - 2006
Bay Networks 1996 - 1998
Bell Atlantic Inc 1994 - 1996
Skills
WAN, VoIP, Routing, Pre-sales, Security, Network Design, Networking
Education
Regis University 1977 — 1979
A. A., Biomedical Engineering
Siemens July 2015 - Present
Siemens June 2007 - Present
Avaya May 2005 - June 2007
Avaya May 2004 - May 2007
Loral Skynet January 2001 - April 2005
Loral Skynet July 1997 - March 2004
Loral Skynet July 1997 - December 2000
Skills
Process Improvement, Six Sigma, Cross-functional Team..., Program Management, Quality Assurance, Software Documentation, Quality Management, Testing, Business Process..., Change Management, Continuous Improvement, Quality System, Management, Project Planning, Requirements Analysis, Business Process, Analysis, Leadership
Education
Rider University 1998 — 2000
MBA, International Business
University of Delaware - Lerner College of Business and Economics 1995 — 1997
BS, Operations Management
Technology Solutions Group February 2001 - Present
Avaya 1996 - 2001
Skills
Unified Communications, Telecommunications, Avaya, IP, Solution Selling, Managed Services, SIP, Telephony, Contact Centers, VoIP, Direct Sales, Call Centers
Education
Regis University
Avaya August 2011 - Present
Global Knowledge Training 2008 - August 2011
Global Knowledge Training 2005 - 2008
Global Knowledge Training 2003 - 2005
Skills
Training, Databases, Human Resources, Management, E-Learning, Avaya, Customer Satisfaction, Customer Service, Analysis, Process Scheduler, Solution Selling, Program Management, Unified Communications, Telecommunications, Instructional Design, Leadership, Time Management, Enterprise Software, Sales, Technical Training, Team Leadership, Team Building, Logistics
Education
Richland College
H. A. Storage Systems, Inc. September 2014 - Present
Substrate Networks, LLC April 2014 - Present
HerdingPackets.net February 2013 - Present
NetPrivateer, LLC May 2013 - August 2014
NetPrivateer LLC May 2008 - May 2013
Avaya October 2006 - May 2008
SAP December 2005 - October 2006
Siemens Medical Solutions April 2004 - December 2005
Siemens Medical Solutions May 2002 - April 2004
Frontier Media Group 1996 - 1999
Skills
Network Design, Network Troubleshooting, Packet Analysis, VPN, Firewalls, Network Engineering, WAN, VoIP, TCP/IP, Security, Cisco Certified, Architecture, Network Architecture, LAN-WAN, Cisco Technologies, Switches, Routers, Network Security, Troubleshooting, Network Administration, Routing, Data Center, Sniffer, VMware, Cisco IOS, Networking, Bass Fishing, BGP, Cisco Security, Disaster Recovery, Servers, Switching, Wireless Networking, OSPF, Juniper, Cisco Wireless, CCNP, QoS, DNS, CCNA, Cisco Nexus, MPLS, EIGRP, Cisco Routers, Architectures, ASA, Wireless, CCIE, Catalyst Switches, IPSec
Education
Rensselaer Polytechnic Institute 1998 — 2002
BS, Computer Science
Germantown Academy 1994 — 1998
High School
The Hain Celestial Group January 2014 - Present
The Hain Celestial Group October 2010 - January 2014
Avaya January 2008 - March 2011
Avaya Inc. April 2005 - March 2010
Nypro Colorado February 2004 - April 2005
Celestica 2000 - 2003
Skills
Forecasting, Sarbanes-Oxley Act, Process Improvement, Cost Accounting, SAP, Variance Analysis, Inventory Management, Internal Controls, Financial Analysis, Financial Reporting, Finance, Payroll, General Ledger, Accruals, Account Reconciliation
Education
Regis University
Bachelor of Science, Accounting
Regis Univeristy
Bachelor of Applied Science (B.A.Sc.), Accounting
Avaya March 2004 - Present
Avaya Inc. January 2002 - March 2004
Avaya Inc. January 2002 - March 2004
AT&T 2001 - 2002
PwC November 1998 - April 2001
Skills
Sarbanes-Oxley Act, Internal Controls, Financial Reporting, Process Improvement, Revenue Recognition, Auditing, US GAAP, Internal Audit, Accounting, Sarbanes-Oxley, SAP
Education
Rider University 1994 — 1998
Bachelor of Science (B.S.), Accounting
Avaya 2003 - Present
Avaya July 2000 - March 2003
Avaya August 1996 - June 2000
Skills
Capacity Planning, Quality Assurance, Software Quality..., Testing, SDLC, Process Improvement, Requirements Analysis, Program Management, Problem Solving, Business Intelligence, Customer Relations, Data Analysis, Test Automation, Strategic Planning, Quality Center, Test Planning, Quality Management, Test Management, Avaya, HTML, System Testing, Waterfall, Test Strategy, Metrics, QTP, WinRunner, Integration, User Acceptance Testing, Test Cases, Manual Testing, LoadRunner, Agile Methodologies, Scrum, Regression Testing, Rally, Release Management
Education
Regis University 1997 — 2000
BS, Computer Information Systems with an Emphasis in Networking
LexisNexis April 2008 - July 2010
Avaya March 2007 - April 2008
Clarity Management January 2006 - March 2007
Microsoft Corporation September 1998 - October 2005
Education
University of Maryland University College 2000 — 2006
MBA
University of Maryland University College 2000 — 2006
MSM
Rider University 1994 — 1998
BSBA
Primus Global Services June 2008 - Present
Genius Products 2005 - 2008
Genius Products 2005 - 2008
Avaya 2001 - 2005
Education
Richland Community College 1986 — 1988
General
AT&T November 2010 - Present
Centennial Wireless September 2003 - November 2010
Avaya January 2002 - August 2003
Serta May 2000 - December 2001
Weichert Realtors November 1996 - May 2000
Lantis Eyewear August 1994 - October 1996
Rayfield & Licata, CPA's 1989 - 1992
Skills
Financial Reporting, Accounting, Forecasting, Financial Analysis
Education
Rider University 1989 — 1989
BSC, Accounting
Avaya March 2006 - Present
Avaya, Lucent Technologies, AT&T September 1987 - Present
Skills
Avaya Communication..., Avaya Aura, Modular Messaging, CMS, IQ, Contact Centers, Intuity, Microsoft Office, Avaya Proactive Contact..., Interaction Center, Change Management, Program Management, Customer Satisfaction, Critical Thinking, Customer Oriented, Customer Retention, Customer Insight, Customer Service, Executive Management, Impact Assessment, Proactive self-starter, Problem Solving
Education
Regis University
Finance & Economics
TeleCommunication Systems, Inc. May 2014 - Present
Avaya March 2006 - May 2014
Avaya January 2001 - 2006
Colorado Air National Guard March 2001 - August 2003
Skills
SIP, VoIP, IP, Telecommunications, Unified Communications, Avaya, TCP/IP, Telephony, Switches, Ethernet, IVR, H.323, Linux, LAN-WAN, Video Solutions, VPN, CTI, Juniper, Routing, Voice Mail, ISDN, Troubleshooting, ACD, QoS, TDM, Routers, Technical Support
Education
Regis University 2003 — 2006
Bachelor of Computer Science, Computer Science and Computer Networking
Carousel Industries 2008 - Present
Enabling Technologies Corp. 2004 - 2008
Avaya 1996 - 2003
Education
Regis University
BS, MIS
Avaya October 2008 - Present
Skills
Avaya, Call Centers, Managed Services, Unified Communications, Solution Selling, VoIP, Direct Sales, Channel, Telecommunications, Telephony, Professional Services, IP, Wireless, Channel Partners, SIP, Data Center, Contact Centers, SIP Trunking, Vendor Management, Customer Satisfaction, MPLS, Video Conferencing
Education
Regis University
BA, Legal Stusdies
Avaya January 2012 - Present
NACR 2014 - 2015
NACR 2014 - 2015
Avaya September 2003 - January 2012
Avaya June 2000 - September 2003
Avaya June 1998 - June 2000
Skills
Security+, Avaya Communication..., Avaya Aura, Avaya IP Telephony, Avaya, Unified Communications, CompTIA Network+..., Telephony, IVR, VoIP, SIP, CTI, Troubleshooting, Call Centers, Networking, Avaya Technologies
Education
Regis University 2009 — 2011
Master of Science (MS), Systems Engineering
University of Northern Colorado 1991 — 1995
Bachelor of Arts (B.A.), Secondary Education and Teaching
Avaya February 1984 - Present
Mountain Bell June 1983 - February 1984
Hurley Lumber June 1982 - October 1983
Skills
Telecommunications, VoIP, Call Centers, Service Delivery, Unified Communications, Telephony, Managed Services, Integration, Program Management
Education
Regis University
The Vitamin Shoppe March 2012 - Present
Avaya January 2005 - March 2012
L'Oreal S.A. March 2004 - December 2004
Phillips Van Heusen March 2000 - March 2004
Skills
Internal Audit, Sarbanes-Oxley Act, Internal Controls, Auditing, Business Process, Accounting, Enterprise Risk..., Risk Assessment, Risk Management, Corporate Governance, Process Improvement, Quality Assurance, Finance, Governance, IT Audit, SOX 404, COSO 2013, SSAE 16
Education
Rider University 1991 — 1995
Bachelor of Science, Accounting
Avaya 2000 - 2009
Lucent Technologies 1998 - 2000
AT&T June 1995 - March 1998
Skills
Telecommunications, Server Administration, Project Coordination, MSO, VoIP, Network Design, ISDN, Avaya, Telephony, SIP, Networking, Unified Communications, Professional Services, IP, H.323, Cisco Technologies, WAN, MPLS, Managed Services, Voice Mail
Education
INSTITUTE OF HEALTH SCIENCES 2013 — 2014
New Horizons 2012 — 2012
Network+ certified
Regis University 2010 — 2012
DeVry University
Bachelor of Science in Electronics Engineering Technology
Avaya June 2006 - July 2013
Avaya October 2003 - May 2006
Avaya 1999 - 2003
Skills
VoIP, VMware, Avaya Aura System..., Avaya Aura..., Avaya Media Gateways:..., Avaya/AudioCodes..., Avaya 96xx and 96x1 IP..., Avaya Common Server..., Symptom Analysis:..., SIP, H.323, Red Hat Linux, Windows, ISDN, TCP/IP protocols, Network Management..., SNMP, Secure Access Link, Unix, Local Area Network, Avaya IP Telephony, IBM Servers, Dell PowerEdge Servers, HP Proliant, Avaya, Telecommunications, IP, Unified Communications, Enterprise Software, Avaya Aura, ACD, Technical Support, Troubleshooting, Employee Training, Training Delivery, Instructor-led Training, Web Video, How-to, Business Process..., Defect Tracking, LAN-WAN, Switches, Ethernet, Contact Centers, Media Gateways, CTI, SIP Trunking, Unified Messaging, Avaya Technologies, IP PBX
Education
Regis University 2004 — 2008
Computer Networking: E Security, Major Computer Networking, Minor Computer Science
Avaya 2013 - Present
tw telecom, inc. 2009 - 2013
Avaya Inc 1998 - 2008
Skills
Managed Services, Unified Communications, Telecommunications, VoIP, Management, Telephony, SIP, MPLS, IP, Ethernet, Wireless, Solution Selling, Call Centers, Co-location, Product Management, Avaya
Education
Regis University
B.A., Business Administration
Deloitte September 2010 - Present
Ingersoll Rand August 2006 - September 2010
Avaya November 2004 - August 2006
PRG-Schultz May 2003 - November 2004
Merrill Lynch April 2002 - May 2003
Skills
Finance, Project Management, Budgets, Financial Reporting, Internal Controls, Strategic Financial..., Auditing, Accounting, Analysis, Financial Analysis, Financial Modeling, Sarbanes-Oxley Act, Forecasting, Financial Accounting, Business Process...
Education
St. Peter's College
MBA, Finance
St. Peter's College
M.S., Accountancy
Rider University
B.S., Finance
Saint Mary's of the Assumption H.S.
Envision Healthcare Corporation December 2013 - Present
Avaya April 1990 - November 2013
Skills
WAN, IP, Networking, Unified Communications, VoIP, Telephony, Routing, Avaya, CTI, IVR, SIP, Voice Mail, Troubleshooting, H.323, Data Center, Call Centers, Telecommunications, Ethernet, Switches, TDM, Contact Centers, ACD, Managed Services, TCP/IP, ISDN
Education
Regis University
in progress
Avaya June 2014 - Present
Taconic January 2012 - June 2014
RMT 2011 - 2011
Hargray Communications 2008 - 2011
Frontier Communications June 1996 - December 2007
Skills
Purchasing, Procurement, Strategic Sourcing, Process Improvement, Contract Negotiation, Inventory Control, Wireless, VoIP, Telecommunications, Vendor Management, IP, Contract Management, Telephony, Program Management, Troubleshooting
Education
Rochester Institute of Technology
Bachelor's degree, Business & Communications
Denver CO Workforce SpecialistArapahoe CountyJanuary 2010 - December 2011
Carpenters Place May 2009 - December 2009
Rock River Training November 2004 - July 2008
Rockford Chamber of Commerce 2002 - 2004
Avaya 2000 - 2002
AT&T 1998 - 2000
NCR Corporation January 1983 - June 1999
Skills
Organizational..., Instructional Design, Career Management, Program Development and..., Case Management, Microsoft Office, Market Analysis, Business Management, Team Building, Change Management, Program Development, Case Managment
Education
Rockford University 1981 — 1983
BS
Rock Valley College 1976 — 1980
NACR December 2011 - Present
Avaya 2003 - 2010
Avaya 1999 - 2010
Avaya 2002 - 2005
Skills
Channel, Management, Pricing Strategy, Strategy, Avaya, Professional Services, Program Management, Direct Sales, Telephony, Call Centers, Telecommunications, SIP, Managed Services, Wireless, VoIP
Education
Stevens Institute of Technology 1999 — 2000
Certification, Master Certification in Project Management
Regis University 1989 — 1996
Degree Plan: BA Organizational Development; Communications
Aspen Flying Club
Avaya October 2012 - Present
Avaya December 2009 - September 2012
Verizon Business January 2002 - December 2009
Nortel Networks August 1999 - November 2001
Bell Atlantic Network Integration/DSG April 1998 - July 1999
International Distribution and Consulting October 1996 - April 1998
CCA Technologies October 1987 - October 1996
Skills
Team Leadership, Sales Management, Business Development, Business Strategy, Channel Partners, Solution Selling, Unified Communications, Go-to-market Strategy, Avaya, IP, Network Architecture, LAN-WAN, Start-ups, Network Design, Managed Services, Cisco Technologies, Wireless, Ethernet, SIP, Firewalls, SIP Trunking, QoS, Telephony, MPLS, Contact Centers, Professional Services, Call Centers, Telecommunications, Video Conferencing, Unified Messaging, Switches, IP PBX, Security, Co-location, Data Center, Sales Engineering, Hosted Services, SaaS, Telepresence, ATM networks, Integration, WAN, Cloud Computing, Pre-sales, ACD, Avaya Technologies
Education
Robert Morris University 1981 — 1986
BS, MIS
Symantec December 2013 - Present
Symantec June 2010 - August 2013
Symantec May 2006 - May 2010
Symantec May 2005 - April 2006
ClassPath Consulting, Inc May 2004 - April 2005
Avaya January 2001 - March 2002
VPNet October 1999 - December 2000
ClassPath Consulting, Inc. October 1997 - September 1999
Novell 1996 - 1997
Novell 1995 - 1996
Skills
Software Engineering, Software Design, Enterprise Software, Security, Software Development, Product Management, Device Drivers, Linux, Web Services, C++, Management, Perl, Leadership, Solaris, SaaS, Distributed Systems, Windows, Agile Methodologies, Scrum, Cloud Computing, Web Applications, Networking, Scalability, Java, Testing
Education
Santa Clara University 1995 — 1997
Master's degree
Rensselaer Polytechnic Institute 1982 — 1986
Bachelor of Science (B.S.)