Avaya Company
Industry: Technology company
DescriptionAvaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services. Customer service: 00 1 908-953-6000 Headquarters: Santa Clara, California, United States Revenue: 3.27 billion USD (2017) CEO: Jim Chirico (1 Oct 2017–) Subsidiaries: Radvision, Zang, Inc., Avaya Global Services, Parent organization: Avaya Hldgs
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Avaya Employees
Avaya December 2014 - August 2015
Verizon Enterprise Solutions Group February 2012 - March 2013
Motorola Solutions August 2005 - February 2012
Qwest January 2000 - November 2001
AT&T April 1995 - December 1999
Intelogic Trace May 1991 - April 1993
Southwestern Telephone Company September 1988 - September 1990
Skills
Cloud Computing, Enterprise Software, Managed Services, Salesforce.com, Solution Selling, Sales, Sales Management, Strategy, Business Intelligence, Data Center, CRM, Sales Operations, Security, Business Alliances, Management, Contract Negotiation, Networking, Program Management, Channel, Organizational..., Strategic Alliances, Direct Sales, Account Management, Building High..., Channel Account..., International Sales, Global Alliance..., Strategic Partnerships, Revenue & Profit Growth, New Market Expansion, Global Service..., P&L Responsibility, Network Security, Collaborative Problem..., Proactive self-starter, C-Level Sales, C-Level Negotiations, Wireless Security, Professional Services, Call Center Development, Wireless Networking, Telecommunications, Cisco IP Telephony..., Marketing Strategy, Major Accounts, Enterprise Account..., Self-starter, Solution Implementation, Cross-functional Team..., Alliance Marketing
Education
Texas Tech University 1984 — 1988
BA, Marketing
Texas Tech University
Bachelor of Business Administration (B.B.A.), Marketing
Salesforce November 2014 - Present
Avaya March 2011 - November 2014
Oracle December 2008 - February 2011
Java Community Process October 2007 - February 2011
Oracle June 2008 - November 2008
BEA Systems, WebLogic Communications Platform January 2005 - May 2008
BEA Systems, WebLogic Server Engineering January 2003 - December 2005
BEA Systems June 2000 - December 2002
CITL Labs, Texas A&M University September 1998 - May 2000
Skills
Product Management, Cloud Computing, Software Development, Java Enterprise Edition, Web Services, Distributed Systems, Java, Middleware, Software Design, SOA, Pre-sales, Application Servers, SIP, Architectures, SaaS, REST, Go-to-market Strategy, Sales Enablement, BYOD, Weblogic, Enterprise Software, Mobile Applications, User Experience, Unified Communications
Education
University of California, Berkeley - Walter A. Haas School of Business 2013 — 2016
Master of Business Administration (MBA)
Texas A&M University
M.S., Computer Science
V.J.T.I., University of Bombay
B.E., Computer Engineering
Entrust Datacard October 2014 - Present
Avaya December 2012 - September 2014
Avaya June 2010 - December 2012
EMC April 2007 - November 2008
SpeechGear, Inc. January 2005 - April 2007
SunGard Availability Services February 2000 - January 2005
Pervasive Software January 1997 - December 1999
CompuCom January 1993 - December 1996
Dell May 1991 - December 1992
Skills
Sales Management, Leadership, Channel, Enterprise Software, Strategy, CRM, Sales Operations, Direct Sales, Business Development, Managed Services, Selling, Sales, Management, Account Management, Cross-functional Team..., Sales Process, Recruiting, Cloud Computing
Education
St. Edward's University 2003 — 2004
MBA
Texas A&M University 1987 — 1991
Bachelor's degree
Jay Barta Communications October 2014 - Present
CA Technologies March 2014 - October 2014
Infosys September 2012 - September 2013
Avaya January 2009 - June 2012
Nortel October 2005 - December 2009
Nortel July 2000 - September 2005
3G Americas 2002 - 2004
Levenson & Hill July 1999 - June 2000
FirstPlus Financial June 1998 - June 1999
Levenson & Hill February 1996 - May 1998
Skills
Corporate Communications, Writing, Technical Writing, Public Relations, Strategic Media..., Social Media, Press Releases, Strategy, Speech Writing, Digital Marketing, Social Media Marketing, Strategic Communications, Investor Relations, Media Relations, Messaging, Copywriting, Newsletters, Program Management, Spokesperson, Content Management, Integrated Marketing, Message Development, Marketing Communications, Digital Media, Internal Communications, Crisis Communications, Online Marketing, Analyst Relations, Content Development, Content Strategy, Product Marketing, Communications Planning, Thought Leadership, Communication Training, Journalism, Event Management, B2B, Product Launch, B2B Marketing, Management
Education
Texas State University-San Marcos 1988 — 1992
Bachelor's degree, Journalism
Hillcrest High School 1982 — 1986
SmartZip Analytics 2011 - Present
SmartZip Analytics January 2013 - Present
SmartZip Analytics November 2009 - 2011
SimplifyEm Property Management September 2007 - November 2009
Visa February 2009 - April 2009
Avaya 2001 - December 2007
Quintus 1999 - 2001
Acuity/iChat 1998 - 1999
Skills
Product Management, Product Marketing, SaaS, Enterprise Software, Marketing, Digital Marketing, Software Engineering, Team Leadership, Lead Generation, Agile Methodologies, Cross-functional Team..., Product Strategy, User Experience, Operations, Business Strategy, Client Services, Pricing, Contract Negotiation, Demand Generation, Direct Marketing, Advertising, Software Development, XML, Business Development, Strategy, Java Enterprise Edition, Cloud Computing, Ruby on Rails, CRM, Analytics, Product Development, Entrepreneurship, Leadership, Online Advertising, Management, Mobile Devices, Strategic Partnerships, Go-to-market Strategy, Mobile Applications, Start-ups, Sales Operations
Education
University of California, Berkeley - Walter A. Haas School of Business 2008 — 2011
MBA
Texas A&M University 1996 — 1998
MS
University of Pune 1992 — 1996
BS
Alcatel-Lucent July 2010 - Present
Alcatel-Lucent July 2008 - July 2010
Lucent Technologies July 2003 - July 2008
Avaya July 1995 - July 2003
AT&T July 1990 - July 1995
Skills
Business Strategy, Strategic Consulting, Marketing Strategy, Digital Marketing, Product Launch, Sales, Systems Engineering, Network Engineering, Strategic Planning, Corporate Development, Management Consulting, Marketing, Sales Management, Organizational..., Global Channel..., Mergers & Acquisitions, M&A Integration, Business Development, Go-to-market Strategy, Leadership, Mobile Devices, New Business Development, Product Development, Product Management, Product Marketing, Program Management, Solution Selling, Strategy, Telecommunications, Wireless
Education
New York University, Stern School of Business 1999 — 2001
Master of Business Administration (MBA), with Distinction, Business Administration and Management, General
University of Pennsylvania - The Wharton School 1999 — 1999
Executive Development, Business Administration and Management, General
The George Washington University 1988 — 1994
Bachelor of Applied Science (B.A.Sc.), Computer Science
Oracle February 2015 - Present
Comstor March 2012 - February 2015
Shovein-Brown Marketing, LLC August 2002 - February 2015
Trimble Navigation January 2010 - March 2012
Sun Microsystems December 2007 - July 2008
GE Access August 2000 - August 2002
Coors Credit Union May 1998 - August 2000
Avaya May 1994 - September 1996
Frank J. Wills Advertising May 1991 - April 1992
GSD&M Advertising August 1988 - August 1989
Skills
Channel Marketing, Advertising, B2B, Microsoft Office, Vertical Marketing, Marketing Communications, Marketing Strategy, Integrated Marketing, Multi-channel Marketing, Lead Generation, Account Management, Digital Marketing, Program Management, New Business Development, Sales, Salesforce.com, Business Development, Strategy, Marketing Management, Marketing, Social Media Marketing, Management, Product Launch, Product Marketing, Market Research, Direct Marketing, Email Marketing, Strategic Partnerships, Brand Development, Strategic Planning, Budgets, Mobile Devices, Public Relations, Project Management, Product Management, Competitive Analysis, Social Media, Go-to-market Strategy, Demand Generation, B2B Marketing, Trade Shows, Channel Partners, Market Planning, Online Marketing, Cloud Computing
Education
The University of Texas at Dallas 1989 — 1991
MA, International Management
Texas State University 1984 — 1988
BBA, Business Administration
The Coca-Cola Company June 2013 - Present
The Coca-Cola Company February 2009 - May 2013
State Controller's Office, State of California January 2007 - December 2008
Chevron 2004 - 2007
Avaya October 2001 - August 2004
Skills
SDLC, ABAP, Application Lifecycle..., SAP, SAP Implementation, SAP Netweaver, ERP, IDOC, Enterprise Architecture, Enterprise Software, Business Analysis, Business Intelligence, Integration, Project Management, SAP HR, Software Development, SAP R/3, Strategy, SAP ERP
Education
The Maharaja Sayajirao University of Baroda 1999 — 2000
P.G.D.C.A., Information Technology
The Maharaja Sayajirao University of Baroda 1996 — 1999
B.Sc., Chemistry
Dell July 2013 - Present
Dell February 2012 - July 2013
Dell March 2011 - February 2012
Dell January 2009 - March 2011
Dell March 2007 - January 2009
Dell October 2005 - March 2007
Avis Budget Group September 2003 - January 2005
Avis Budget Group July 2001 - September 2003
Avaya November 2000 - July 2001
Hertz March 2000 - November 2000
Skills
Finance, Financial Modeling, Leadership, Cross-functional Team..., Financial Analysis, Forecasting, Financial Planning, Business Analysis, Business Process..., Management, Business Planning, Process Improvement, Financial Reporting, Analysis, Competitive Analysis, Business Intelligence, Strategy, Analytics, Product Management, Program Management
Education
Thunderbird School of Global Management
MBA, Finance
Texas A&M University - Mays Business School
BBA, Business Management
McGraw Hill Financial 2013 - Present
Avaya July 2007 - June 2013
PwC June 1999 - June 2007
PwC July 1987 - June 2007
Skills
Leadership, Project Management, Analytical Review, Communication, Internal Audit, Cross Functional..., Written & Verbal..., Facilitations, Accounting, Facilitation, Sarbanes-Oxley, Management, Sarbanes-Oxley Act, Auditing, Business Process..., Enterprise Risk..., Internal Controls, Risk Management, Process Improvement
Education
Texas Wesleyan University 1983 — 1987
Bachelor of Business Administration (BBA), Accounting
Sinclair Broadcast Group May 2013 - Present
Avaya August 2011 - May 2013
Comcast May 2008 - April 2011
Comcast Cable May 2008 - April 2011
Comcast Cablevision of Maryland May 2008 - April 2011
Black & Decker April 2006 - May 2008
Black & Decker July 2000 - April 2006
Creditrust, Inc. November 1999 - July 2000
Bally Total Fitness June 1998 - November 1999
Zurich Insurance December 1995 - May 1998
Skills
Wireless, Call Center, Troubleshooting, Telecommunications, Avaya, Telephony, Unified Communications, IP, PBX, IVR, SIP, VoIP, Customer Service, ACD, Wireline, Switches, H.323, TDM, ISDN, QoS, CTI, MPLS, Routing, Audix, Voice Mail, Switch, Avaya PBX, Call Recording, Modular Messaging, Gateway, Call Routing, Vendor Management, UC, Network Design, Integration, Contact Centre, Workforce Management, Media Gateways, T1, Unified Messaging, Video Conferencing, Deployment, Network Security, VPN, Call Centers, Cisco Technologies, System Deployment, Contact Centers, Networking, SIP Trunking
Education
Skyline Advanced Technology Solutions 2008 — 2008
Cisco-Based Training
The Johns Hopkins University - Carey Business School 1998 — 2002
Master of Science in Information and Telecommuncations Systems for Business, VoIP Technology
University of Maryland College Park 1981 — 1985
B.A., Psychology
Avaya June 2014 - December 2014
Cognizant Technology Solutions June 2009 - July 2013
Skills
Oracle BPEL, Core Java, OWSM, JDeveloper, Web Services, SOA, SDLC, Requirements Analysis, Requirements Gathering, Agile Methodologies, ASP.NET, Eclipse, Microsoft SQL Server, BPMN, Oracle SOA Suite, Oracle, Business Process, SQL
Education
Texas Tech University 2013 — 2015
Master's Degree, Management information system
Panimalar Engineering College 2004 — 2008
Bachelor's Degree, Electronics and Communications Engineering
Verizon April 2014 - Present
Union County College January 2013 - Present
Cole Media Inc. February 2008 - Present
LGS Innovations (Alcatel-Lucent) May 2008 - September 2012
Avaya March 2005 - January 2008
JP Morgan Chase March 2000 - March 2005
JPMorgan Chase January 1993 - March 2000
Skills
Recruiting, College Recruiting, Applicant Tracking..., Talent Management, Human Resources, Strategy, Performance Management, Management, Personnel Management, Coaching, Change Management, Mock Interviews, Program Management, Mentoring, Recruitment/Retention, Temporary Placement, Diversity Recruitment, Presentations, Lecturing, Project Management, RPO, Academic Advising
Education
The New School 1995 — 1998
Master's Degree
West Virginia University
BA
Texas A&M University March 2015 - Present
SoftLayer, an IBM Company May 2015 - August 2015
Avaya August 2009 - June 2014
Indian Institute of Technology, Bombay November 2007 - January 2008
Skills
Linux, SIP, Java, PL/SQL, VoIP, Software Development, Software Project..., C#, Telecommunications, Java Enterprise Edition, Perl, C++, Embedded Systems, Wireless, Unix, SQL, C, Requirements Analysis, TCP/IP, Core Java, Shell Scripting, Testing, Operating Systems, Agile Methodologies, IP, Web Services, .NET, Avaya IP Telephony, Enterprise Software, Software Engineering, Windows
Education
Texas A&M University 2014 — 2016
Master of Science (M.S.)
Visvesvaraya National Institute of Technology 2005 — 2009
Bachelor of Technology (B.Tech.)
Windstream Communications November 2012 - Present
Chrysalis Software May 2012 - October 2012
Cerium Networks May 2009 - March 2012
Dell, Inc. July 2006 - November 2008
Voicelog November 2004 - July 2006
Viable Resources, Inc. March 2002 - August 2004
AVAYA 1999 - 2002
InService America, Inc August 1997 - December 1998
Promise Keepers February 1996 - August 1997
Pro Communications January 1994 - February 1996
Skills
Call Center, Contact Centers, Business Development, Professional Services, Integration, Software Documentation, Call Centers, Project Management, Telecommunications, CRM, Telephony, Customer Experience, VoIP, Troubleshooting, Strategic Planning, IVR, Training, CTI, Avaya, Vendor Management, SaaS, Analysis, Leadership, Management, Outsourcing, Data Center, Strategy, Cross-functional Team..., Business Process..., Avaya Technologies, Cisco Technologies, Cloud Computing
Education
SBTS 1986 — 2000
Masters
Texas Tech University 1983 — 1985
Bachlors
Palo Alto Networks September 2012 - Present
Silver Peak Systems January 2011 - July 2012
F5 Networks July 2007 - February 2011
Foundry 2005 - 2007
Avaya 2002 - 2005
Enterasys Networks 2001 - 2002
Compuware 1999 - 2000
Zeneca Pharmaceuticals September 1991 - May 1999
Skills
Channel, Storage, Enterprise Software, Channel Partners, Data Center, Selling, Security, Sales Enablement, Business Alliances, VoIP, Professional Services, SaaS, Sales, Networking, Go-to-market Strategy, Direct Sales, Customer Satisfaction, Managed Services, Citrix, Contract Negotiation, Training, Solution Selling, Strategic Partnerships, Sales Operations, Salesforce.com, Demand Generation, WAN, Cloud Computing
Education
Texas Tech University - Rawls College of Business 1989 — 1991
MBA, Management
Texas Tech University - Rawls College of Business 1986 — 1989
BA, Marketing
Avaya July 2015 - Present
Independent Consultant December 2014 - Present
Polycom 2011 - 2012
Starkomm Strategies November 2010 - December 2011
VMware 2007 - 2008
Hewlett-Packard 2002 - 2003
Hewlett-Packard 2001 - 2002
Hewlett-Packard January 2000 - January 2001
Hewlett-Packard 1999 - 2000
Hewlett-Packard January 1998 - January 1999
Skills
Executive Briefings, Customer Acquisition, Customer Engagement, Customer Experience, Customization, Sales Enablement, Video Conferencing, Corporate Hospitality, Hospitality Management, Corporate Events, Corporate Communications, Messaging, Key Message Development, Executive Communications, Hospitality Industry, Customer Relations, Customer Retention, Communication Training, Enterprise Software, Executive Level..., Executive Reports, High-Impact Sales..., Marketing, Management, Program Management, SaaS, Solution Selling, Cloud Computing, Cross-functional Team..., Integration, Leadership, Sales, Strategy, Strategic Partnerships
Education
The Master's College 1989 — 1994
Bachelor of Arts, English
Presbyterian Ladies' College 1986 — 1989
Master's; Diploma; Bachelor of Arts, English
Nuance, USA November 2012 - Present
LENA Research Foundation April 2011 - December 2012
Infoture 2005 - 2009
Avaya 2000 - 2005
Skills
Speech Recognition, Data Structures, C, Signal Processing, C++, DSP, Speech Processing, Debugging, Matlab, Algorithms, Perl, Software Engineering, Linux, Software Development, Programming, Software Design, Unix, Telecommunications, Natural Language..., Speech Technology, R&D, Machine Learning, Digital Signal..., Digital Signal..., Shell Scripting, Pattern Recognition, Artificial Intelligence, Embedded Systems
Education
University of Colorado at Boulder 2000 — 2005
Ph.D., Speech Language and Hearing Sciences, 3.8
The University of Texas at Dallas 1998 — 1999
M.S., Electrical Engineering, Digital Signal Processing and Communication, 4.0
Texas Southern University 1994 — 1997
B.S., Biomedical Engineering Technology, 3.8
ethosIQ April 2009 - Present
LiVTEL January 2007 - November 2012
ClickFox March 2008 - April 2009
Transera June 2007 - March 2008
Genesys Telecomm Laboratories August 2001 - March 2007
Clear Communications INC March 2000 - August 2001
Avaya September 1996 - March 2000
Executone February 1994 - September 1996
Navy February 1988 - February 1994
Skills
SIP, H.323, Business Intelligence, Consultative Selling, Genesys, Avaya, Mobile Applications, Web Services, Call Center, Cisco ICM, Aspect, IVR, Speech Recognition, Workflow, Outbound, Government Contracting, Call Routing, Multimedia, virtual contact center, Unified Communications, Customer Experience, Agent Performance, softphone, Performance Tuning, Inbound Marketing, Contact Centers, Selling, Softphone, Cisco Technologies, Telecommunications, Call Centers, Customer Acquisition, Passion for Helping..., Solution Selling, Business Development, Building Relationships, Passion for Success, Integrity, Strategy, Analytics, Sales, Leadership, Management, Go-to-market Strategy, Sales Process, Professional Services, SaaS, Workforce Management, Lead Generation, Business Process
Education
Texas State University 1986 — 1990
San Marcos High 1985 — 1986
Living Stones 1980 — 1986
Avaya April 2011 - Present
Ricoh Company Ltd. January 2010 - March 2011
Avaya June 2006 - February 2009
Skills
Vendor Management, Program Management, Business Analysis, Team Leadership, Service Delivery, Management, CRM, Telecommunications, Managed Services, Leadership, PMO, Project Management, Call Centers, Solution Selling, Contract Negotiation, Customer Service, Cross-functional Team..., Change Management, Account Management, Customer Satisfaction, Outsourcing
Education
Texas Tech University - Rawls College of Business 1982 — 1985
BBA, Marketing
HP Solution Consulting Services October 2010 - Present
HP Software January 2007 - September 2010
CVP February 2003 - December 2005
Avaya January 2000 - October 2002
Lucent Technologies February 1998 - December 1999
Skills
Telecommunications, eTOM, ITIL, Business Process Design, BSS, Business Process, SOA, CRM, Strategy, Business Transformation, SDLC, Governance, TOGAF, Software Development, Solution Architecture, Enterprise Architecture, Architectures, Integration, Pre-sales, IT Strategy, Consulting
Education
University of Pennsylvania 2000 — 2002
MS, Telecommunications & Network Engineering
Universität St. Gallen-Hochschule für Wirtschafts-, Rechts- und Sozialwissenschaften 2006 — 2006
MBA
Virginia Polytechnic Institute and State University 1996 — 1998
BS, Computer Engineering
The George Washington University
Avaya June 2013 - Present
Michael K. McCullough Consulting, LLC February 2012 - Present
OCEUS Networks May 2011 - January 2012
Avaya Government Solutions July 2007 - May 2011
Air Force Communications Agency August 2001 - July 2007
363rd Expeditionary Communications Squadron August 2000 - July 2001
Air Force Communications and Information Center September 1997 - August 2000
Air Force C4 Technology Validation Office October 1994 - September 1997
Defense Informations Systems Agency December 1990 - September 1994
Air Force ROTC Det 315 June 1987 - June 1990
Skills
DoD, Avaya Technologies, Program Management, Program Monitoring, Project Management, Systems Engineering, Integration, Defense, Proposal Support, Government, Air Force, Process Improvement, Computer Security, Proposal Writing, Security Clearance, Network Security, Information Assurance, Command, Computer Network..., Government Contracting, Testing, Telecommunications, Requirements Analysis, IT Service Management, Satellite Communications, Analysis, Systems Analysis, Business Process..., Telecommunications..., Electrical Engineering, Agile Project Management, RF Engineering, Antennas, Coaching, Requirements Gathering, System Requirements, Fiber Optics, Customer Service, Facilities Management, Speech Writing, Service Operations, College Teaching, Navigation Systems, Government Liaison, IDEF, Network Operations, Customer Relations, Communications..., Operations, Telephone Systems
Education
U.S. Air Force Institute of Technology 1979 — 1980
MS, Systems Management
Texas Christian University 1975 — 1979
Air Force Commission, Distinguished Graduate, Air Force ROTC
The University of Texas at Arlington 1975 — 1979
BS, Electrical Engineering
NACR June 2011 - Present
Avaya September 1990 - March 2010
Avaya January 1990 - January 1996
Siemens-Nixdorf Information Systems 1974 - 1990
Skills
Call Center, Call Centers, ACD, Avaya
Education
Control Data Institute
Computer Science
The George Washington University
Telecommunications and Satellite Communications
US Navy Radioman School
Estech Systems, Inc. (ESI) 2014 - Present
US Foods January 2013 - 2013
Avaya June 2011 - July 2012
C-Level Advisors, LLC December 2009 - June 2011
Convergys January 2004 - August 2009
Enterprise Strategic Market Unit January 2001 - January 2004
Intervoice Inc. June 1998 - January 2004
Intervoice Inc. January 1999 - January 2002
Intervoice Inc. June 1998 - January 1999
Southwest Silicone Company September 1996 - June 1998
Skills
Pricing, SAP, Customer Service, Forecasting, Finance, Income Statement, Sales Operations, Strategy, Positioning, Customer Satisfaction, Contract Management, Inventory Management, Functional Requirements, Oracle, Sales Analysis, Human Resources, CPOE, Business Strategy, Strategic Planning, Operations Management, Program Management, Salesforce.com, Product Management, Competitive Analysis, Process Improvement, Product Marketing, Management, Business Planning, Contract Negotiation, Supply Chain Management, Analysis, Negotiation, Financial Analysis, Analytics, Cross-functional Team..., Channel, Telecommunications, Leadership, Team Building, Business Development, Sales, Strategic Partnerships, Go-to-market Strategy, CRM, Direct Sales, Mergers & Acquisitions, Product Development, Pricing Strategy, Vendor Management, Integration
Education
Texas Christian University - M.J. Neeley School of Business 1991 — 1993
MBA
Texas A&M University - College 1986 — 1991
Bachelor of Science
MasTec Advanced Technologies February 2013 - Present
Major League Baseball January 2011 - July 2012
WGCH August 2010 - January 2012
WFAN September 2010 - May 2011
Connecticut School of Broadcasting March 2010 - July 2010
TriNET Systems December 2008 - January 2010
MDSL 2006 - 2008
Avaya 1997 - 2006
Alcatel-Lucent 1997 - 2001
Skills
Negotiation, Voice Over, Radio, Broadcast, Social Media, Adobe Audition, Video, Digital Media, Advertising, Television, Social Networking, Radio Broadcasting, Sports, Salesforce.com, New Media, Video Editing, Editing, Sales, Sales Management, Direct Sales, Copywriting, Sound, Leadership, Management, Event Management, Telecommunications, Business Development, Radio Host, Communication, Sales Presentations, Network Installation, Hardware Installation, Equipment Installation, Field Installation, ConnectWise, Social Media Marketing, Strategic Partnerships, Managed Services, Solution Selling
Education
The College of New Jersey 1992 — 1996
Broadcast Journalism
Connecticut School of Broadcasting 2010 — 2010
Iron Bow Technologies January 2009 - Present
Tek Systems / Lockheed Martin June 2008 - November 2008
Avaya February 2008 - May 2008
Forsythe Federal Solutions Corporation September 2006 - October 2007
Forsythe Solutions Group February 2005 - September 2006
VNX Solutions February 2003 - February 2005
Platinum Networks February 2001 - February 2003
86.com June 2000 - December 2000
Corporate Technology Group September 1997 - March 2000
Bell Atlantic November 1989 - August 1997
Skills
Sales, Cisco Technologies, Unified Communications, Virtualization, Air Force, Information Assurance, Strategic Partnerships, Federal Government..., Cloud Computing, EMC Storage, NetApp, Dell Computers, Avaya, VMware, Project Management, Virtual Desktop..., Collaboration, SIPRNET, Government Contracting, Security, CRM, Vendor Management, Data Center, Managed Services, Integration, Telecommunications, IP, Channel Partners, VoIP, Solution Selling, Professional Services
Education
The George Washington University - School of Business 1991 — 1994
MBA, Finance
The Johns Hopkins University 1985 — 1989
BS, Electrical Engineering
Liberty High School 1980 — 1985
Johnson & Johnson April 2014 - Present
Avis Budget Group October 2011 - April 2014
Avaya February 2011 - October 2011
Realogy July 2006 - February 2011
Pearson Education June 2005 - July 2006
Skills
Web Analytics, Analytics, Online Marketing, E-commerce, Interactive Marketing, Digital Marketing, Google Analytics, Omniture, Social Media Measurement, Website Development, Email Marketing, SEM, Advertising, Marketing, Marketing Communications, Online Advertising, CRM
Education
The College of New Jersey 1998 — 2002
Bachelor's of Science, Marketing
Avaya Government Solutions April 2004 - Present
Avaya April 1999 - April 2004
AT&T Government Solutions March 1994 - April 1999
NCR/Teradata May 1991 - December 1994
Skills
Avaya, PBX, Telephony, Solution Selling, VoIP, LAN/WAN, Call Center, Channel Management, SIP, H.323, Telecommunications, IP, WAN, Ethernet, Cloud Computing, Wireless, Switches, Sales Management, Security Clearance, Salesforce.com, Strategic Partnerships, Call Centers, Unified Communications
Education
The University of Chicago - Booth School of Business 2011 — 2011
Executive Education, Sales Management and Leadership
The Johns Hopkins University - Carey Business School 1995 — 1998
MBA, Marketing/Marketing Management, General
Towson University 1987 — 1991
Bachelor of Science, Business Adminstration
Avaya January 2015 - Present
Dell April 2013 - December 2014
Dell 2011 - 2013
Dell 2009 - 2011
Dell 2006 - 2009
Dell 2006 - 2006
Dell 2003 - 2006
Greater TEXAS Federal Credit Union 2002 - 2003
Skills
Salesforce.com, Solution Selling, Direct Sales, Sales Process, Account Management, Sales, Cold Calling, SMB, Business Development, CRM, B2B, Forecasting, Team Management, Team Leadership, Negotiation, New Business Development, Selling Skills, Relationship Management, Computer Hardware, Management, Leadership, Customer Satisfaction, Customer Service, Selling, Strategy, Training, Sales Presentations, Sales Operations, Cross-functional Team..., Business Process..., Channel Partners, Sales Enablement, Strategic Partnerships, Call Center, Team Building, Strategic Planning, Business Strategy, Vendor Management, Call Centers, Sales Management, Lead Generation, Cloud Computing, Product Marketing, Storage Solutions, Professional Services
Education
Texas State University-San Marcos 1997 — 2001
Bachelor of Business Administration, Marketing
Johnston High School 1993 — 1997
Liberal Arts and Sciences/Liberal Studies
Avaya March 2001 - Present
Modis September 1995 - January 2001
Wellfleet Communications February 1993 - September 1995
Bytex February 1987 - February 1993
Skills
Unified Communications, Call Center, VoIP, Key Account Management
Education
The College of New Jersey 1977 — 1981
BS, Marketing
Diebold July 2014 - Present
GXS February 2012 - July 2014
Sanmina-SCI February 2011 - July 2011
Avaya 2008 - March 2011
Avaya 2006 - 2008
Avaya 2005 - 2006
Oracle Corporation 1994 - 2005
Fujitsu Americas 1984 - 1994
America Electromedics 1982 - 1984
Skills
Business Development, Supply Chain Management, SaaS, Vendor Management, Professional Services, Outsourcing, Cloud Computing, Program Management, Cross-functional Team..., Enterprise Software, Managed Services, Product Management, Telecommunications, Go-to-market Strategy, IT Strategy, Integration, Process Improvement, Strategic Planning, Executive Management, Global Business..., Mergers & Acquisitions, Service Delivery, Leadership, IT Operations, Unified Communications, Management, Contract Negotiation, Call Centers, Strategy, VoIP, Strategic Partnerships, Solution Selling, Start-ups, Business Intelligence, Business Process..., Data Center, Information Technology, Training, IT Outsourcing, Acquisition Integration, Partner Management, Global Customer Service
Education
The Graduate Center, City University of New York
Masters, Computer Science
Presbyterian Communities and Services 2014 - Present
Oil & Gas Services Company 2013 - 2014
BG Staffing 2012 - 2013
LinkAmerica Corporation 2012 - 2012
Amweld International, LLC 2011 - 2012
Snelling 2009 - 2011
PHNS 2007 - 2009
First American Real Estate Tax Services 2005 - 2007
Telvista 2002 - 2005
Avaya 1997 - 2002
Skills
Big 4, CPA, Team Leadership, Teamwork, Process Improvement, Cash Flow, Cash Flow Forecasting, Customer Profitability, Operations, Month End Close, Reporting & Analysis, Year End Close, Audit Support, Budgeting, Forecasting, Revenue Forecasting, Private Equity, Interim Management, Self Starter, Prioritization, Deadline Oriented, Diligent, Timely, Mentoring
Education
Texas A&M University - Mays Business School 1980 — 1984
BBA, Accounting
CPA - State of Texas
NCR Corporation January 2013 - Present
NCR Corporation November 2011 - December 2012
Avaya 2003 - November 2011
Avaya 2001 - 2007
Lucent Technologies May 2000 - December 2001
Lucent Technologies 1993 - 2000
Skills
Sales Compensation, Avaya, Sales Management, Customer Relations, Contract Negotiation, Strategic Planning, Business Planning, Negotiation, Sales Operations
Education
The Johns Hopkins University 1990 — 2000
BS, Information Systems
Avaya July 2014 - Present
BurstPoint Networks April 2011 - July 2014
RADVISION January 2005 - January 2011
CUSeeMe Network/First Virtual CommunicationS January 1998 - January 2005
First Virtual Communications 2001 - 2005
CUseeMe Networks 1998 - 2004
White Pine Software January 1993 - January 1998
Visual Technology, Inc January 1989 - January 1993
XPI Inc January 1987 - January 1989
IBM @ IRIS - Brown University January 1984 - January 1987
Skills
H.323, Telepresence, Video Conferencing, SIP, VoIP, Unified Communications, Cloud Computing, Software Development, SaaS, Product Management, H.264, RTP, IP, Telecommunications, Streaming Media, Software Engineering, Wireless, Software Design, TCP/IP, Linux, System Architecture, Object Oriented Design, Cisco Technologies, Pre-sales, Integration, Unix, Embedded Systems, Ethernet, Operating Systems
Education
The Johns Hopkins University 1977 — 1980
BSEE, Electrical Engineering and Software Programming
Rogers High School 1973 — 1976
Landscape Studio, LLC 2002 - Present
Avaya 2000 - 2002
MCI 1989 - 2000
Sasaki Associates 1986 - 1988
POD, inc. 1984 - 1986
Skills
Garden Design, Garden, Landscape Design, Landscaping, Residential Homes, Architecture, Project Management, AutoCAD, Construction, Project Planning, Construction Management, CAD, Irrigation, Native Plants, Hardscape, Tree Planting, Horticulture, Planting Plans, Water Features, Trees, Landscape Architecture, Landscape Lighting, Landscape Maintenance, Gardening, Residential Design, Landscape Management, Patios, Site Planning, Sustainable Design, Ponds, Landscape Construction, Landscape Planning, Sustainable Landscapes, Site Plans, Interior Design, Comprehensive Planning, Streetscape, Urban Design, Green Roofs, Organic Gardening, Parks, Pergolas, Pools, Restoration
Education
Texas A&M University
BS, Landscape Architecture
The University of Texas at Arlington
BS, Computer Science Engineeering
Avaya June 2010 - Present
Oracle January 2010 - June 2010
Sun Microsystems 2006 - 2010
SUN Microsysytems January 2002 - January 2006
Sun Microsystems 2002 - 2006
Sun Microsystems July 1998 - February 2002
Skills
Cross-functional Team..., Business Analysis, Forecasting, Six Sigma, Supply Chain, Business Process, Budgets, Logistics, Leadership, Project Coordination, Process Improvement, Budget Development
Education
The College of Wooster
BA, Economics
The Ohio State University Fisher College of Business
MBA, Finance
Omni Hotels & Resorts December 2014 - Present
Stream Energy April 2010 - December 2014
PepsiCo August 2006 - March 2010
Xerox February 2000 - August 2006
Shell Oil Company October 1996 - February 2000
Avaya October 1993 - October 1996
Skills
Forecasting, General Ledger, Financial Analysis, Process Improvement, Budgeting, Budgets, Financial Reporting, Management
Education
Texas A&M University-Commerce 2001 — 2003
MBA
University of Louisiana at Lafayette 1990 — 1993
Bachelor of Science (BS)
ELC Strengthening the Pipeline
Avaya September 2002 - Present
ACP DC Chapter July 2003 - December 2007
Lucent Technologies June 1996 - August 2002
AT&T 1980 - 1996
Skills
Disaster Recovery, Business Continuity, Business Continuity..., Security, Management, Telecommunications, ITIL, Vendor Management, Business Analysis, IT Management, Information Technology, Data Center, IT Operations, Project Management, PMP, Integration, IT Strategy, Program Management, Information Security..., System Administration, Enterprise Architecture, IT Service Management, Information Security
Education
The George Washington University - School of Business 1982 — 1986
MBA, Information Systems Management
University of Pittsburgh 1976 — 1980
BS, Computer Science, Economics
Cove Point Holding August 2013 - Present
Ken Lieberman Human Resources Consultants, LLC June 2011 - Present
March of Dimes January 2005 - July 2013
Coby Electronics October 2012 - January 2013
Avaya September 2010 - June 2011
BAE Systems November 1995 - February 2010
NJ Transit January 1995 - November 1995
Smiths Group plc November 1985 - January 1995
Society for Human Resource Management 1990 - 1995
WBRW Radio 1980 - 1985
Skills
Talent Management, Employee Relations, Internal Communications, Marketing Communications, Compensation, Change Management, Benefits, Organizational..., Community Relations, Government Relations, Social Media, Training & Development, Compliance Management, Corporate Social..., HR Policies, Lean Manufacturing, Performance Management, Process Improvement, Writing, Non-profits, Management Consulting, Group Presentations, Employee Benefits, Deferred Compensation, Community Development, Talent Acquisition, Employee Training, Recruiting, Succession Planning, Leadership, Human Resources, Nonprofits, HRIS, Coaching, Employee Engagement, Onboarding, Leadership Development, Strategic Communications, Training, Strategic Planning, Workforce Planning, Strategy, Personnel Management, Interviews, Benefits Administration, Management, College Recruiting, Executive Coaching, Policy, Hiring
Education
University of New Hampshire - Whittemore School of Business and Economics 2005 — 2009
Certification in Business Management, Business/Managerial Economics
Fairleigh Dickinson University
MBA, Communications, Human Resources
The George Washington University - School of Business
Certification, Human Resources Management
William Paterson University of New Jersey
Bachelors, Communications
Aspect Software November 2013 - Present
Blue Marlin Publications July 1999 - Present
Arrow S3 June 2013 - November 2013
Arrow (formerly Shared Technologies) January 2011 - June 2013
Avaya October 2009 - January 2011
Avaya June 2005 - October 2009
Avaya May 2002 - June 2005
Avaya March 1997 - May 2002
Lucent Technologies March 1996 - March 1997
AT&T September 1992 - February 1996
Skills
Unified Communications, Avaya, VoIP, Telephony, Solution Selling, Telecommunications, Contact Centers, Managed Services, SIP, Channel, Call Center, IVR, Professional Services, Direct Sales, Unified Messaging, Wireless, CTI, Sales Process, Enterprise Software, Call Centers, Strategy, Channel Partners, Product Management, ACD, Management, Sales Management, Video Conferencing, Start-ups, New Business Development, Leadership, Sales Operations, Sales, Cloud Applications, Team Leadership, MPLS, Hosted Services, Compensation Structures, Pre-sales, Data Center, Go-to-market Strategy, Strategic Partnerships, Cloud Computing, Ethernet, Sales Compensation, Co-location, Sales Engineering, TDM, T1, Selling, Salesforce.com
Education
The College of New Jersey 1982 — 1986
BS, Industrial Engineering Technology
Matawan-Aberdeen Regional High School 1977 — 1981
Tradeversity May 2015 - September 2015
EcoPort January 2014 - April 2015
Avaya May 2013 - September 2013
International Business and Chinese Enterprise Program August 2011 - August 2013
PwC January 2013 - April 2013
Dezan Shira & Associates May 2012 - August 2012
Carolina Fund January 2011 - April 2011
Daily Gamecock October 2010 - March 2011
Regal Cinema's March 2009 - September 2009
Skills
Waste Management, Logistics Management, Recycling, Optimization, Upcycling, Logistics, Six Sigma, Chinese, Mandarin, International Business, Public Speaking, Leadership, Chinese culture, Microsoft Excel, Asian Studies, Chinese Foreign Policy, Financial Analysis, Adaptability, Forecasting, Investments, Supply Chain Management, Business Development
Education
The Chinese University of Hong Kong 2011 — 2014
International Business and Chinese Enterprise
University of South Carolina 2010 — 2014
BA BS, International Business; Global Supply Chain Management;, 3.86
Tsinghua University 2012 — 2012
IUP, Chinese Studies
The CMO Club 2015 - Present
Lightstone Securities, LLC 2010 - 2011
AXA Equitable January 2008 - August 2010
Avaya May 2004 - October 2007
Avaya May 2000 - 2004
Event Management by Design March 1995 - May 2000
NJ Dance Theatre Guild 1980 - 1995
Skills
Marketing, Program Management, Marketing Communications, Strategic Partnerships, Management, CRM, Cross-functional Team..., Event Management, Leadership, Entrepreneurship, Event Planning, Sales, Project Planning, Public Speaking, Strategy
Education
Virginia Polytechnic Institute and State University
BS
The George Washington University
Certificate
AppNexus February 2015 - Present
Intrado July 2013 - February 2015
Contract June 2012 - July 2013
Hewlett-Packard March 2011 - June 2012
Evolving Systems January 2010 - March 2011
Level 3 Communications 2009 - 2009
Wabtec 2008 - 2009
Avaya 2006 - 2008
Motorola 2003 - 2006
IGS 2001 - 2003
Skills
Java, ESB, Hibernate, J2EE Web Services, Linux, REST, Scrum, SOAP, Spring, GWT, ActiveMQ, Agile Methodologies, AIX, AJAX, Ant, Bash, C, C#, C++, Configuration Management, HP-UX, jaxb, JMS, JNDI, JSP, JUnit, Mac OS X, Maven, Mockito, Mule ESB, MySQL, OOP, Oracle, PHP, PL/SQL, Scala, Solaris, SQL, Tomcat, TCP/IP, Tortoise SVN, UML, XML, VoIP, Microsoft SQL Server, Visual Basic, Windows Vista, CMMI, Six Sigma
Education
The George Washington University 2003 — 2007
Masters Certificate, Project Management
University of Colorado at Boulder - Leeds School of Business 1991 — 1993
MBA, Management
University of Colorado Boulder 1978 — 1980
MS, Computer Science
University of Colorado Boulder 1973 — 1978
BS, Electrical Engineering and Computer Science
CallTower March 2015 - Present
Alpheus Communications July 2013 - January 2015
Charter Business December 2009 - July 2013
OnviSource January 2009 - December 2009
Cross Telecom October 2002 - January 2009
Avaya October 1996 - October 2002
LANNET/Avaya/Lucent October 1996 - October 2002
TC-Corporation September 1992 - October 1996
Skills
Telecommunications, Channel, Selling, VoIP, Sales Operations, Unified Communications, Sales Process, Call Centers, Sales Management, Avaya, Leadership, Wireless, New Business Development, Networking, Cisco Technologies, Management, SaaS, Customer Satisfaction, Sales, Avaya Technologies
Education
Texas Tech University 1988 — 1992
Bachelor, Business Administration
Charles Schwab April 2011 - Present
Sabre Holdings, Sabre Airline Solutions 2003 - April 2011
GetThere a Sabre Holdings Company 2001 - 2003
Avaya 1998 - 2001
Energy Imperium 1996 - 1998
EDS 1989 - 1996
Skills
Technical Leadership, IT Strategy, Architecture, Data Architecture, Oracle, Business Intelligence, Database Architecture, Strategic Planning, Database Admin, Database Design, Databases, Microsoft SQL Server, Data Modeling, ETL, Guardium Data Security, Big Data, Database Security, MongoDB, Hadoop, Technology Roadmapping, Database Rationalization, Fit-for-Purpose, Enterprise Architecture, Enterprise Software, SOA, Architectures, Agile Methodologies, Agile Project Management, Scrum, Software Development, Data Center
Education
University of Houston-Clear Lake 1981 — 1987
BA
Southwest Texas State University 1978 — 1980
Airbnb July 2014 - Present
Google May 2010 - July 2014
causes.com January 2009 - May 2010
Progress Financial June 2008 - January 2009
PlayCafe January 2008 - May 2008
PayPal January 2006 - January 2008
PayPal October 2003 - December 2005
Avaya 1998 - 2003
digit scroll 1994 - 1994
Skills
Product Management, Agile Methodologies, Scalability, Software Development, Cloud Computing, Architecture, Start-ups, Mobile Devices, SaaS, Web Applications, Software Engineering, Program Management, Agile Project Management, Perl, Distributed Systems, Java, Mobile Applications, Analytics, Product Development, Hadoop
Education
Presidio School of Management 2005 — 2008
MBA, Sustainable Management
The Hebrew University 1994 — 1998
B.Sc., Computer Sciences, Psychology
Cisco Systems April 2012 - Present
Test Technology Inc September 2011 - April 2012
Avaya November 2007 - August 2011
Avaya Inc. June 2004 - October 2006
Avaya Inc. January 2002 - June 2002
Lucent 1996 - 2000
Lucent Technologies, Inc. 1996 - 1998
at&t capital 1993 - 1996
Ogden Allied 1990 - 1991
Skills
Telecommunications, Private Cloud, Product Management, Video Conferencing, Vendor Management, VoIP, Program Management, Unified Communications, Managed Services, Telephony, Avaya, Networking, Security, Business Development, Cross-functional Team..., Wireless, Contact Centers, Supply Chain Management, Management, IP, Team Management, Product Development, Strategic Planning, Product Lifecycle..., IVR, SIP, Professional Services, Solution Selling, Product Marketing, Team Leadership, Leadership, Channel, Customer Experience, Customer Service, Avaya Technologies, Demand Generation, Contract Management, Purchasing, Problem Solving, Negotiation, Marketing Strategy, Channel Programs, Customer Relations, Online Research, Product Life Cycle..., User Groups, Channel Support, Product Strategy, Disaster Recovery, Hybrid Cloud
Education
The College of New Jersey 1988 — 1992
Red Hat December 2011 - Present
VMware December 2009 - December 2011
Avaya February 2005 - December 2009
Evive March 2001 - February 2005
Microsoft February 1999 - March 2001
XO Communications / Kivex 1995 - 1999
Skills
Cloud Computing, SaaS, Solution Selling, Business Alliances, Enterprise Software, Strategic Partnerships, Channel, Go-to-market Strategy, Professional Services, Start-ups, PaaS, Channel Partners, Strategic Alliances, Cloud, Sales, IaaS, Competitive Analysis, Business Development, Sales Operations, Management, Security, Leadership, Account Management, Partner Management, Sales Enablement, Sales Management, Salesforce.com, Product Management, Lead Generation, Demand Generation, Managed Services, Channel Sales, Software Industry, Pre-sales
Education
The Johns Hopkins University - Carey Business School 2006 — 2009
MBA, Management
University of Colorado at Boulder 1991 — 1995
Bachelor of Science, Business Administration, Marketing and Entrepreneurship
Alert Media August 2015 - Present
Independent Consultant January 2015 - Present
iQor June 2013 - November 2014
Various Contact Center December 2012 - June 2013
iQor August 2008 - December 2012
Niventi April 2004 - June 2008
HomeLoanCenter.com/LendingTree November 2001 - April 2004
Aspect Communications Software August 2000 - November 2001
Avaya April 1999 - August 2000
Ford Motor Credit Company January 1997 - April 1999
Skills
Workforce Management, Call Center, Inbound Marketing, Operations Management, Customer Experience, Avaya, Customer Satisfaction, Customer Service, Call Centers, Call Center Development, Genesys 8.1, Aspect eWFM, Performance Management, IVR, ACD, Avaya Site..., Avaya CMS, Training, Leadership, Project Management, Project Planning, Customer Retention, Vendor Management, Cross-functional Team..., Process Improvement, Service Delivery, Telecommunications, Contact Centers, Program Management, Quality Assurance, Business Process, Outsourcing, Six Sigma, Integration, Analysis, Forecasting, BPO, PMP, Management, CRM, Team Leadership, Team Building, Coaching, Strategy, Business Process..., Business Analysis, Account Management, Team Management, Strategic Planning, Change Management
Education
Western Governors University 2012 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Texas A&M University 1993 — 1995
ENDS, Environmental Design
Intel Security 2014 - Present
McAfee 2012 - 2014
Avaya 2010 - 2011
Nortel 2007 - 2010
Credit Solutions 2004 - 2006
CompUSA 1997 - 2004
Skills
Microsoft Dynamics, SalesLogix, SAP R/3, InDesign, Illustrator, Photoshop, Windows, Mac OS X, Pages, Numbers, Keynote, Microsoft Office, Data Analysis, Contract Negotiation, Problem Solving, OS X, Training, Sales, Management, Leadership, Selling, Telecommunications, CRM, Customer Service, Team Building, Sales Operations, Sales Process, Marketing, Software Documentation, Change Management, Project Management, Program Management
Education
Texas A&M University-Commerce 2003 — 2003
MBA, Business Administration
University of Florida
Bachelor of Arts (B.A.), Business Administration and Management, General
Angel Medical Systems June 2007 - Present
Avaya March 2000 - June 2007
Skills
Biomedical Engineering, Medical Devices, Cardiology, FDA, Clinical Trials, Medical Imaging, Clinical Research, Healthcare, Hospitals, Regulatory Affairs, ISO 13485, Healthcare Information..., Electrophysiology, Pacemakers, Design Control, Avaya Communication..., Avaya IP Telephony, Team Management, Software Quality..., Computer Network...
Education
The Catholic University of America
Avaya February 2004 - Present
Baylor College of Medicine / Texas Children's Hospital January 1999 - February 2004
The Methodist Hospital January 1997 - January 1999
Skills
Telecommunications, Cross-functional Team..., Wireless, Unified Communications, Product Management, Managed Services, Vendor Management, IP, VoIP, Solution Selling, Call Centers, Management, Program Management, Strategy
Education
Texas Woman's University 2008 — 2010
MBA, Business Administration
University of Houston 1998 — 2003
B.S., Economics
Ciena February 2015 - Present
Palo Alto Networks November 2013 - February 2015
Cisco Systems October 2003 - October 2013
Avaya August 2000 - September 2003
Skills
Solution Selling, Unified Communications, Data Center, Cloud Computing, Channel, Cisco Technologies, SaaS, Managed Services, Go-to-market Strategy
Education
The Johns Hopkins University 2001 — 2004
Master of Business Administration (M.B.A.)
University of Maryland College Park 1989 — 1993
Bachelor's degree, Journalism
Aviall, A Boeing Company February 2015 - Present
Hewlett-Packard November 2014 - February 2015
Avaya April 2014 - October 2014
Arrow S3 January 2013 - April 2014
Avaya 2011 - January 2013
Avaya 2009 - 2011
Nortel Networks 2007 - 2009
Nortel Networks 2005 - 2007
Nortel Networks 2004 - 2005
Nortel Networks 2000 - 2004
Skills
Account Management, Client Relations Skills, Customer Service, International Business..., Operations Management, Policy Development, Quality Control, Process Improvement, Systems Analysis, Service Contract, Vendor Management, Project Management, C-Level Presentations, Quality Assurance, Lean Management, Six Sigma, Channel Partners, Business Strategy, Process Management, Business Workflows, SAP, Business Objects, Lean Tools, Microsoft Office, Microsoft Word, Microsoft Excel, Unix, WinRunner, Windows 7, Change Management, Telephony, Telecommunications, Managed Services, VoIP, Avaya, SIP, Unified Communications, IVR, IP, Contact Centers, Business Process, Program Management, Call Centers, Voice Mail, Enterprise Software, Ethernet, IT Strategy, SIP Trunking, Management, Wireless
Education
Texas A&M University 1991 — 1995
Bachelor of Science (BS), Computer Science
LeTourneau University
Master of Business Administration (M.B.A.)
CyrusOne July 2014 - December 2014
Avaya 2010 - 2013
Nortel Networks 2007 - 2009
Nortel Networks 2003 - 2007
Weblink Wireless 2002 - 2003
Nortel Networks 2000 - 2001
Nortel Networks 1997 - 1999
Nortel Networks 1996 - 1997
Skills
Process Improvement, Cross-functional Team..., Telecommunications, SAP, Management, Wireless, CRM, Managed Services, Account Management, Vendor Management, Project Management, Sales Operations, Finance, Enterprise Software, Financial Analysis, Sales, Customer Satisfaction, Order Management, Avaya, Telephony, Professional Services, Product Management, Business Process..., Team Leadership, VoIP, Program Management, Integration, IP, SIP, Unified Communications, GSM, Computer Network..., Supply Chain, Service Delivery, CDMA, RFP, PMP
Education
Texas A&M University-Commerce
Bachelor of Business Administration (B.B.A.), Finance
Texas A&M University-Commerce
Minor, Accounting
Texas A&M University-Commerce
Minor, Mathematics
Strategic Products and Services (SPS) March 2013 - Present
Coldwell Banker Commercial NRT January 2012 - December 2014
Ocean City Seafood Company, LLC October 2008 - November 2012
Tranzon Integrated Property Group, LLC November 2009 - January 2012
AVAYA March 2006 - October 2008
nextiraOne 2000 - September 2005
Williams Communications 1998 - September 2000
Nortel Networks 1990 - 1997
Skills
Licensed Real Estate..., Real Estate Sales Person, Contract Negotiations, Contract Negotiation, Selling, Solution Selling, Telecommunications, New Business Development, Networking, Retail, Sales, Marketing Strategy, Marketing, Small Business, Strategic Planning, Sales Management, Call Centers, Telephony, Salesforce.com, Outsourcing, Team Building, CRM, Channel, SaaS, Key Account Management, Business Development, Direct Sales, Negotiation, Commercial Real Estate, Sales Operations, Sales Process, Business Planning, Buyer Representation, Unified Communications, Business Strategy, Strategic Partnerships, VoIP, Leadership, Team Leadership, Customer Satisfaction, Start-ups, Call Center, Strategy, Account Management, Professional Services, Cloud Computing, Customer Service, Customer Retention, Lead Generation, Channel Partners
Education
University of Pennsylvania 1994 — 2007
MOD, Organizational Dynamics
The College of New Jersey 1985 — 1987
BA, Communications
salesforce.com June 2014 - Present
Salesforce July 2013 - August 2015
salesforce.com May 2013 - June 2014
Avaya August 2010 - April 2013
Avaya June 2008 - August 2010
Avaya/Customer Service Applications Division June 2003 - June 2008
Avaya January 2002 - June 2003
Avaya June 2000 - January 2002
Avaya/Lucent June 1996 - June 2000
AT&T June 1990 - June 1996
Skills
CTI, Social Media, Contact Center Strategy, Customer Experience..., Self Service, Reporting Systems, Avaya Aura, Video Contact Center, Video, Avaya, IVR, Unified Communications, Telecommunications, Call Center, CRM, Contact Centers, Enterprise Software, Solution Selling, Account Management, Product Management, Strategy, Professional Services, Salesforce.com, Integration, Telephony, Customer Experience, ACD, Call Centers, Cloud Computing, IP, Leadership, Managed Services, Management, Networking, Pre-sales, SIP, Sales Operations, Solution Architecture, Unified Messaging, VoIP, Avaya Technologies
Education
The George Washington University 1989 — 1991
Business - Telecommunications and Gov Policy, 4.0
University of Maryland - Robert H. Smith School of Business 1981 — 1986
Bachelor of Science (BS), Marketing Specialty
IBM September 2015 - Present
Avaya January 2015 - Present
Pfizer June 2011 - Present
Outbound Life February 2012 - April 2013
CRU Inner City March 2007 - April 2013
Pfizer June 2009 - June 2011
Pfizer April 2005 - June 2009
Pfizer January 2001 - 2004
Skills
Pharmaceutical Sales, Cardiology, Urology, Managed Care, OB/GYN, Pharmaceutical Industry, Hospital Sales, Endocrinology, Oncology, Neurology, Diabetes, Product Launch, Sales Effectiveness, Rheumatology, Medical Devices, Pulmonology, Nephrology, Gastroenterology, Biotechnology, Hospitals, Sales Operations, Sales, Selling, Healthcare, Sales Presentations, Selling Skills, Leadership, Market Development, Orthopedic, Surgeons, Infectious Diseases, Sales Force Development, Market Analysis, Dermatology, Cross-functional Team..., Operating Room, Psychiatry, Market Access, Allergy, Lifesciences, Physicians, Surgery, Pharmaceutics, Managed Markets, KOL development, Sales Process, Brand Management, Hypertension, Partnerships, Healthcare Industry
Education
Texas Christian University 1996 — 2000
International Communication, Minor in Business, Japanese
Anoka High School 1994 — 1996
Palm Beach State College August 2014 - Present
Performance Focus August 2014 - Present
Atos IT Solutions and Services A/S March 2013 - August 2014
Performance Focus March 2010 - March 2013
Global Communications Network, Inc April 2008 - February 2010
Siemens IT Solutions and Services July 2007 - March 2008
Campus Management August 2005 - May 2007
American Express January 2005 - June 2005
FPL 2002 - 2004
Avaya 2001 - 2002
Skills
Project Management, Program Management, PMP, Management, Instructional Design, Software Project..., Vendor Management, Performance Improvement, Telecommunications, Business Analysis, Leadership, PMO, CRM, SDLC, Process Improvement, Strategic Planning, Project Portfolio..., IT Strategy, Solution Selling, Business Intelligence, SharePoint, Content Management, Healthcare Consulting, Software Development, Information Technology, Consulting, Business Process..., Scrum, Management Consulting, Resource Management, International Project..., Certified Scrum Master..., Usability Testing, Rehabilitation, Epic Systems, Business Process, Non-profit..., Cloud Computing IaaS, Market Research, Therapeutic Recreation, Recreation Planning, Cloud Computing, Databases, Security, e-learning, EPIC, Marketing Communications, Leisure Industry, online learning, University Teaching
Education
Texas Woman's University
21 Credits PhD, Health and Wellness Courses and Research, Computer Programming, Specific Applications, Healthcare Law
The Pennsylvania State University
M.S., Administration
State University of New York at Buffalo
B.A., Sociology, Education
Floor Coverings International of St. Petersburg March 2014 - Present
Avaya 1984 - 2013
Skills
Telecommunications, Telephony, PMP, IP, VoIP, Investment Properties, flooring
Education
The George Washington University 1994 — 1995
Masters certificate, Project Management
Fox Valley Technical College 1982 — 1984
Associate of Science (AS), Computer Science
The VIA Group, Inc. July 2009 - Present
Avaya October 1992 - July 2009
Skills
Unified Communications, VoIP, Unified Messaging, Telecommunications, Avaya, Mobile Technology, Telephony, SIP, Managed Services, Solution Selling, Windows Server, Virtualization, Data Center, Cloud Computing, Wireless, Professional Services, Lync Server 2010, IP, Pre-sales, SaaS, Cisco Technologies, Network Architecture, IVR, Enterprise Software, Microsoft Technologies, SIP Trunking, Integration, LAN-WAN, System Deployment, Information Technology, CTI, Video Conferencing, Network Design, Network Security, WAN, IT Service Management, Networking, Servers, VMware, MPLS, H.323
Education
Texas Tech University
Bachelor's Degree, Telecommunications
Boeing December 2014 - Present
Life Cycle Engineering May 2012 - December 2014
Barling Bay June 2008 - May 2012
Avaya May 2006 - May 2008
Skills
VMware, Network Security, Scrum, Security Clearance, Security Plus, Proposal Writing, LDAP Administration, Linux System..., Windows System..., System Integrators, System Integration..., Technical Liaison, Government Contracting, Testing, DoD, System Administration, Configuration Management, Integration, Information Security, Linux, Servers, Security, Systems Engineering, Unix, VirtualBox
Education
The Citadel 2011 — 2015
Master's degree, Business Administration and Management, General
University of South Carolina-Columbia 2005 — 2008
Bachelor of Science (B.S.), Computer Engineering
Wofford 2003 — 2005
Bachelor of Science (B.S.), Computer Science
Avaya January 2015 - Present
Windstream Communications October 2011 - Present
Windstream Communications October 2012 - November 2014
Telco Depot September 2009 - October 2011
Allworx October 2006 - January 2009
Tadiran Telecom June 2002 - October 2006
GTel 1990 - 2002
Comdial 1982 - 1991
Skills
Telecommunications, Unified Communications, Managed Services, VoIP, Channel, Telephony, Strategy, Ethernet, Management, Sales Engineering, Selling, SIP, Cloud Computing, Account Management, Cisco Technologies, Sales, IP, Start-ups, SIP Trunking, Solution Selling, Networking, MPLS, TDM, Wireless, Business Development, Channel Partners, Hosted Services, Direct Sales, IP PBX, Program Management, SaaS
Education
The College of William and Mary - The Mason School of Business 1991 — 1992
MBA
Virginia Polytechnic Institute and State University - Pamplin College of Business 1974 — 1978
BS, Business Management
Albemarle High School
Cisco July 2014 - Present
Avaya January 2012 - July 2014
St Croix Systems April 2008 - November 2011
Four Rivers Software Systems January 2006 - March 2008
SMAART Medical Systems, Inc. September 2004 - January 2006
Minolta 2001 - 2002
Skills
Strategic Selling, Contract Negotiation, Proposal Writing, Solution Selling, Salesforce.com, Direct Sales, Account Management, Unified Communications, Sales Management, Sales, Sales Process, New Business Development, Leadership, Healthcare, Strategic Partnerships, VoIP, Telecommunications, Training, Strategy, Cloud Computing, Enterprise Software, SaaS, Software Industry, Sales Operations, Channel Partners, Selling, Complex Sales
Education
Texas Woman's University 1997 — 1999
BS, Biology, Chemistry
Independent Agent September 2014 - Present
Polycom January 2013 - July 2014
Nexus IS August 2012 - December 2012
Avaya September 2010 - August 2011
ITS Infocom March 2010 - September 2010
Cisco April 2005 - June 2010
Hitachi Data Systems March 2004 - February 2005
Legato Systems October 2001 - August 2003
Cisco Systems August 1999 - September 2001
Amdahl April 1997 - June 1999
Skills
Solution Selling, Enterprise Software, Managed Services, Professional Services, Unified Communications, Selling, Direct Sales, Sales Process, Cloud Computing, Account Management, Management, SaaS, Data Center, Networking, Cisco Technologies, Go-to-market Strategy, Channel Partners, Channel, Consulting, Business Alliances, Leadership, Long Term Care Insurance, Strategic Partnerships, State Politics, Energy Industry, Asia Pacific, Sales, Executive Management
Education
Southwest Texas State University 1974 — 1978
BBA, Finance
Hortonworks April 2015 - Present
Citrix September 2013 - March 2015
Avaya March 2012 - September 2013
Entrance Software March 2009 - March 2012
Inceed May 2008 - February 2009
Home Protection Systems January 2007 - April 2008
Skills
Business Development, Microsoft Technologies, Sales, CRM, Solution Selling, Sales Operations, Management, Account Management, Channel, Sales Process, Energy, Networking, Cloud Computing, Channel Partners, Sales Management, Leadership, New Business Development, Marketing Strategy, SaaS, Salesforce.com, Data Center, Strategy, Professional Services, Selling, Direct Sales, Business Intelligence, Cold Calling, Partner Management, Call Centers, Unified Communications, Enterprise Software, Strategic Partnerships, Managed Services, VoIP, Lead Generation, Telecommunications, Contract Negotiation
Education
Texas A&M University 2002 — 2006
Management of Information Systems
NACR June 2014 - Present
Source, Inc. February 2013 - June 2014
SKC March 2011 - February 2013
Source, Inc. 2002 - 2011
Avaya 2001 - 2002
Lucent Technologies 1999 - 2001
CompuCom 1994 - 1999
Turtle & Hughes 1990 - 1994
Skills
Collaboration Solutions, Avaya, Unified Communications, VoIP, Video
Education
Texas Tech University 1985 — 1989
BBA, Marketing
Ludlowe 1984 — 1985
JJ Pearce 1981 — 1984
Google April 2015 - Present
Google February 2009 - March 2015
Google August 2008 - February 2009
Avaya October 2005 - June 2008
Avaya November 2001 - October 2005
Openreach June 2000 - September 2001
AT&T October 1997 - June 2000
Global One August 1995 - September 1997
IBM July 1987 - July 1995
Skills
Product Management, Program Management, Strategy, Business Development, Business Planning, Telecommunications, Cross-functional Team..., Mobile Devices, Start-ups, Strategic Partnerships, Unified Communications, Product Development, Cloud Computing, VoIP, Wireless, Product Launch, Operations Management, IT Operations Management, Team Leadership, Business Operations, Software Development, Telephony, Management, CRM, Process Improvement, Leadership, Contact Centers
Education
The George Washington University - School of Business 1992 — 1995
MBA, International Business
University of Pennsylvania 1982 — 1987
BS, Electrical Engineering
University of Pennsylvania - The Wharton School 1982 — 1987
BS, Business
SOFTWARE DEVELOPMENTS, LLC June 2012 - Present
LEVEL 3 COMMUNICATIONS, LLC February 2010 - June 2012
MICROVISION STRATEGIC October 2008 - January 2010
SOLUTIONZ CONFERENCING July 2005 - October 2009
Avaya July 2001 - July 2003
MELITA INTERNATIONAL July 1998 - August 2001
TELECOM TECHNOLOGIES, Pomona, California July 1995 - July 1998
Skills
Direct Sales, Professional Services, Business Planning, Marketing Strategy, Sales Operations, Management, Cross-functional Team..., Enterprise Software, Business Alliances, B2B, Wireless, Start-ups, Management Consulting, Project Management, International Sales, Security, Product Marketing, Strategy, Selling, Sales Presentations, Team Leadership, Call Centers, Integration, Leadership, Entrepreneurship, CRM, Networking, Software Industry, Negotiation, Consulting, Lead Generation, Product Management, Cold Calling, Marketing, Operations Management, Outsourcing, Competitive Analysis, Disaster Recovery, Customer Satisfaction, Customer Retention, Telepresence, Cisco Technologies, Mobile Devices, Pricing, Vendor Management, Data Center, Channel Partners, Executive Management, Forecasting, Key Account Management
Education
Texas Tech University 1971 — 1975
B.B.A., Bachleor of Business Administration
Texas Tech University - Rawls College of Business
Bachelor of Business Administration (BBA), Business Administration and Management, 3.0
Advantage Austin Properties, Inc. January 2001 - Present
Charles Schwab / The 401k Company April 2002 - January 2015
The 401k Company March 2002 - April 2007
Avaya 1996 - 2002
Texas Guaranteed Student Loan January 1995 - January 1997
GC Services 1991 - 1995
Skills
Management, Real Estate, Telecommunications, Leadership, SDLC, Process Improvement, Vendor Management, Sellers, Visio, Asset Management, Avaya, Call Centers
Education
Texas State University 1984 — 1989
BBA, Finance
Texas State University 1984 — 1988
Bachelor of Business Administration (BBA), Finance, General
Texas State University 1984 — 1988
Bachelor of Business Administration (BBA), Finance
Hewlett-Packard July 2010 - Present
Avaya November 2009 - July 2010
Richland College August 2009 - October 2009
Nortel July 2007 - December 2008
Nortel/Global Knowledge January 1998 - July 2007
Skills
Spanish, German, Product Marketing, Multilingual, Marketing Strategy, English, Program Management, Business Planning, Market Analysis, Analysis, Project Management, Training, Leadership, Telecommunications, Marketing, Product Development, Enterprise Software, Sales, Forecasting, Product Management, Go-to-market Strategy, Strategy, Management, Competitive Analysis, Foreign Languages
Education
Delftsche Schoolvereniging
Texas Tech University
M.Ed., Education and Linguistics
University of Texas at Dallas - Naveen Jindal School of Management
MBA, Marketing/International Business
HomeAway.com February 2014 - Present
HomeAway.com January 2013 - January 2014
The Home Depot November 2011 - October 2012
Overwatch Systems Tactical Operations August 2011 - November 2011
Overwatch Systems Tactical Operations August 2010 - May 2011
Overwatch Systems Tactical Operations August 2007 - August 2010
Overwatch Systems Tactical Operations November 2004 - August 2007
Avaya April 2001 - November 2004
Quintus (Purchased by Avaya) November 1999 - April 2001
Acuity (Purchased by Quintus) January 1999 - November 1999
Education
Texas A&M University 1991 — 1997
Bachelor of Science, Computer Science
Riverbed Technology December 2012 - Present
OPNET Technologies November 2008 - December 2012
Avaya July 2006 - November 2008
Valueoptions Inc. November 2004 - July 2006
FDIC August 2003 - November 2004
Skills
Cloud Computing, Cisco Technologies, WAN, Enterprise Software, SaaS, TCP/IP, Linux, Virtualization, VoIP, Unix, Data Center, Pre-sales, Product Development, Perl, Software Development, Routing, Solution Selling
Education
The George Washington University 2001 — 2003
Master's degree, Computer Systems Networking and Telecommunications
University of Pune 1995 — 2000
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
Avaya February 2013 - Present
Avaya October 2010 - January 2013
Avaya October 2004 - September 2010
Avaya October 2001 - December 2002
Lucent Technologies September 1999 - September 2001
Lucent Technologies May 1998 - August 1999
Octel Communications April 1992 - April 1998
Octel Communications August 1990 - March 1992
Skills
Contract Negotiation, Deal Analysis, Solution Selling, Commercials, Pricing Strategy, Financial Analysis, International Business, Managed Services, Service Management, Program Management, Analysis, Unified Communications, Account Management, Telecommunications, Negotiation, Avaya, Cross-functional Team..., Strategy, Service Delivery, Management, Professional Services, Leadership, Process Improvement, Project Management, Call Centers
Education
Texas A&M University 1982 — 1987
Bachelor's degree, Accounting
Extreme Networks April 2015 - Present
Avaya February 2014 - April 2015
Barracuda Networks September 2012 - July 2013
Cisco Systems August 2010 - September 2012
Cisco Systems August 2008 - August 2010
Cisco Systems December 2004 - August 2008
NEC Unified Solutions April 1996 - December 2004
Skills
Solution Selling, Cloud Computing, SaaS, Data Center, VoIP, Unified Communications, Cisco Technologies, Strategic Partnerships, Leadership, Security, Sales Operations, Sales, Enterprise Software, Account Management, Direct Sales, Managed Services, Telecommunications, Selling, Networking, Competitive Analysis, Virtualization, Channel Partners, Professional Services, Wireless, CRM, Network Security, Strategy, Network Design, New Business Development, Storage, Key Account Management, TDM, Go-to-market Strategy, Management, Sales Enablement, Salesforce.com, APSS Networking, APSS Contact Center, APSS IP Office, APSS IP Office Contact...
Education
The George Washington University - School of Business 1997 — 2001
MBA, Business Administration and Management, General
University of Richmond 1983 — 1987
Bachelor of Arts (BA), English Language and Literature, General
Accenture May 2015 - Present
Avaya December 2009 - April 2015
Nortel January 2003 - December 2008
Nortel May 1999 - February 2004
MKS January 1998 - May 1999
Skills
Embedded Systems, Software Development, Pre-sales, ClearCase, Solaris, Project Management, Software Configuration..., Perl, Embedded Software, Management, Software Engineering, Ethernet, People Management, Perl scripting, Compilers,Debuggers, CentOS, Eclipse, Workbench, Strategic Sourcing, Open Source Software, Post-Sales, Instructor-led Training, Technical Presentations, SharePoint, Wikis, Subversion, Git, Linux, Linux System..., Web Services, IT Outsourcing
Education
The University of Texas at Arlington 1994 — 1996
M.S., Biomedical Engineering
The Maharaja Sayajirao University of Baroda 1990 — 1994
B.E., Electrical Engineering
Avaya 2009 - Present
Education
University of Texas at Dallas - Naveen Jindal School of Management 2006 — 2009
MBA, Accounting & Finance
Texas A&M University 1990 — 1994
BS, Computer Engineering
Avaya November 2013 - Present
Village of Marvin, NC December 2013 - Present
Immix Solutions 2005 - Present
eGroup, Inc. Technology Solutions for Serious Competitors. 2012 - 2013
Wells Fargo 2009 - 2012
SunGard Availability Services 2004 - 2005
i-Bridge 2002 - 2004
Cisco 1998 - 2001
Glenayre Electronics 1995 - 1998
Education
The Citadel 1987 — 1991
Bachelor of Science (BS), Computer Science and Mathematics
Citigroup January 2010 - Present
Avaya Inc February 1996 - September 2009
Avaya July 2006 - August 2009
Avaya June 1999 - August 2009
Avaya July 1996 - June 2007
Avaya February 1996 - July 1999
Elite Software Development Inc January 1994 - January 1996
Texas A&M University September 1990 - March 1993
Skills
Infrastructure...
Education
Texas A&M University 1989 — 1993
Bachelor of Science, Computer Science, minor in Electrical Engineering Technology
Cisco Systems May 2010 - Present
Avaya December 2009 - April 2010
Nortel October 2000 - December 2009
PricewaterhouseCoopers January 1997 - September 2000
Smith Barney May 1996 - December 1996
Flack & Kurtz, Consulting Engineers May 1994 - May 1996
Skills
Data Center, CCNA, Network Security, CISSP, VoIP, VPN, Cisco Technologies, Switches, Firewalls, Routers, Network Design, Network Architecture, Unified Communications, SIP, Security, LAN-WAN, IP, Ethernet, Routing
Education
The Cooper Union for the Advancement of Science and Art 1990 — 1994
BSEE
AT&T Labs, Inc. November 2010 - Present
Avaya June 2008 - October 2010
Intervoice August 2003 - June 2008
Intervoice August 1998 - August 2003
Texas Instruments June 1997 - August 1998
US Department of Defense May 1992 - May 1997
Department of Defense June 1987 - May 1992
Skills
Speech Recognition, Software Development, VXML, Java, Object Oriented Design, SQL Tuning, IVR, SIP, VoIP, Perl, Telecommunications, Software Design
Education
University of Maryland College Park 1989 — 1994
MS, Electrical Engineering
Texas A&M University 1983 — 1987
BS, Computer Science
San Angelo Central High School
Genesys July 2014 - Present
Avaya April 2013 - July 2014
Convergys (formerly InterVoice) September 1996 - April 2013
Chase Bank August 1994 - September 1996
Skills
SaaS, VUI Design
Education
Texas Tech University 1981 — 1985
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Texas Tech University 1981 — 1985
Minor, Business Administration and Management, General
The University of Texas at Arlington 1990 — 1992
Bachelor of Science (B.S.), Management Information Systems, General
Avaya May 2011 - Present
Kaptec Contact Center Services Ltd. May 2008 - March 2011
Hewlett-Packard January 1998 - April 2008
Google 2008 - 2008
Compaq Computer Corporation 1998 - 2002
Sonance Communications July 1990 - December 1997
Skills
Troubleshooting, Telecommunications, VoIP, Telephony, Integration, Architecture, Contact Centers, IP, Architectures, SIP, Network Design, Wireless, IVR, Unified Communications, Cisco Technologies, TCP/IP
Education
Texas A&M University 1991 — 1997
BS, Telecommunications Engineering
Strategic Products and Services (SPS) September 2014 - Present
Avaya April 2013 - February 2014
Avaya October 2011 - April 2013
Avaya 2011 - 2011
Avaya 2008 - 2011
Avaya (inclusive of time with Lucent Technologies and AT&T) 1990 - 2008
Skills
Telecommunications, VoIP, IP, Wireless, Integration, Process Improvement, Mentoring, Employee Training, Financial Reporting, Salesforce.com, Professional Services, Call Centers, Vendor Management, Project Management, Reporting & Analysis, SOX Compliancy, Project Coordination, Microsoft Office, Microsoft Excel, Microsoft Project, Microsoft Word, eProject, Scheduling Management, Change Management, Team Leadership, Enterprise Software, Telephony, Unified Communications, IVR, PowerPoint
Education
The George Washington University
University of Delaware
William Penn High School
Avaya 2000 - Present
Bell Laboratories 1993 - 2000
University of Wisconsin 1986 - 1993
Education
University of Wisconsin-Madison 1986 — 1993
MS, Computer Sciences; PhD, Computer Sciences
University of Pittsburgh 1979 — 1982
MA, The History and Philosophy of Science
The George Washington University 1975 — 1979
BA, Applied Mathematics and Philosophy
AT&T Avaya Sales Center May 2010 - Present
Avaya November 1976 - April 2010
Skills
SIP, VoIP, Avaya, Unified Communications, H.323, MPLS, Solution Selling, IVR, Pre-sales, Telecommunications, IP, SIP Trunking, Channel Partners, Telephony, Managed Services, Ethernet, Contact Centers, CTI, WAN, Sales Engineering, Unified Messaging, QoS, TDM, LAN-WAN
Education
Texas Tech University
Avaya May 2011 - June 2012
Palo Alto Medical Foundation, Palo Alto May 2010 - April 2011
American Red Cross Silicon Valley Chapter July 2009 - April 2011
Avaya October 2000 - August 2005
Lucent Technologies October 1997 - September 2000
Octel Communications April 1994 - October 1997
Tandem Computers 1992 - April 1994
Skills
Linux
Education
The Johns Hopkins University 2007 — 2010
M.S., Biotechnology
University of California, Berkeley 1989 — 1991
B.A., Computer Science
Avaya January 2013 - Present
Avaya October 2007 - February 2013
Avaya October 2002 - October 2007
Avaya September 2000 - October 2002
Qwest Communications February 2000 - September 2000
EDS January 1998 - February 2000
Education
Texas Tech University 1994 — 1996
MBA
University of North Texas 1992 — 1994
BBA
The University of Texas at Austin
Avaya July 2014 - Present
Verizon March 2004 - June 2014
Education
Texas A&M University
BBA, Management
The University of Texas at Dallas
Master of Business Administration (MBA)
Platt Electric Supply October 2013 - Present
Rexel April 2010 - October 2013
Avaya December 2009 - April 2010
Nortel February 2005 - December 2009
Education
Texas A&M University 1995 — 1997
MBA
Avaya January 2011 - Present
Private teaching and tutoring May 2001 - Present
Starbucks Coffee Company August 2007 - February 2009
Starbucks July 2006 - August 2007
Starbucks September 2002 - July 2006
Skills
Microsoft Excel, Microsoft Word, PowerPoint, Microsoft Office, Customer Service, Forecasting, Inventory Management, Leadership, Merchandising
Education
The College of New Jersey 1998 — 2004
BA and Masters, Mathematical Statistics and Masters in Teaching
Avaya Inc July 2011 - Present
Avaya January 2010 - July 2011
Mistras Group June 2009 - January 2010
Precision Partners Inc. June 2006 - June 2009
Ernst & Young 1997 - 2004
Education
The College of New Jersey 1993 — 1997
BS, Accounting
L-3 Communications Cincinnati Electronics March 2012 - Present
L-3 Communications Nova Engineering September 2009 - March 2012
L-3 Communications Fuzing and Ordnance Systems April 2008 - June 2009
CoachComm November 2005 - April 2008
Axxea Systems October 2004 - October 2005
Elbit Systems of America February 2003 - October 2004
EPI Tech Inc February 2002 - November 2002
Dynamic Details December 2000 - February 2002
Avaya February 1984 - December 2000
Skills
PCB design, SMT, Design for Manufacturing, Components, Spectrum Analyzer, Cross-functional Team..., Engineering, Test Equipment, Electronics, RF, Analog, Systems Engineering, Manufacturing..., Hardware Architecture, Manufacturing
Education
Texas A&M University
BS, Electronics Engineering Technology
Carousel Industries November 2010 - Present
Maria Rosen Training September 2003 - November 2010
Avaya March 1999 - July 2001
Avaya January 1990 - March 1999
Lucent/AVAYA January 1990 - March 1999
Skills
Call Center, TDM, Process Improvement, Visio, Troubleshooting, Team Leadership, Vendor Management, Team Building, Program Management, Software Documentation, Project Management, Sla, Customer Service, Call Centers, Business Analysis, SIP, SDLC, Switches, Management, Wireless, Unified Communications
Education
The George Washington University 1991 — 1995
Master's Certificate, Project Management
Avaya 2001 - 2009
Avaya/ Lucent 1994 - 2009
Avaya 1996 - 2001
Avaya 1994 - 1996
Education
Texas Tech University 1973 — 1977
Bachelors, Child Development
Avaya National Project ManagerLucent TechnologiesNovember 1996 - August 2001
Avaya Government Solutions 1996 - 2001
Education
The George Washington University 1993 — 1996
Masters Certificate, Project Management
PMTelco October 2011 - Present
Viable Resources 2012 - November 2012
U.S. Cellular July 2009 - September 2011
NACR 2002 - 2009
Avaya January 2000 - February 2002
Skills
Telecommunications, Avaya, Avaya PBX, Customer Service, VoIP, Budgeting, Troubleshooting, PBX, Contract Negotiation, Switches, Planning, Wireless, Billing, Voice Mail, IP, Call Center, Telephony, Software Installation, Customer Satisfaction, Vendor Management, Project Management, Budgets, Call Centers, SIP, IVR, ACD, T1, Unified Communications, Managed Services, CTI, LAN-WAN, SIP Trunking, Networking
Education
University of St. Thomas (TX) 1982 — 1985
MBA, Finance
Texas Tech University 1971 — 1974
BSEd, Special Education
DLA July 2011 - Present
PwC July 2009 - June 2011
BearingPoint April 2008 - June 2009
ExxonMobil 2002 - 2008
Avaya 1999 - 2000
Skills
IT Strategy, SAP Netweaver, Security, SAP, SAP ERP, SAP R/3, Integration
Education
The Maharaja Sayajirao University of Baroda 1983 — 1988
Bachelor of Engineering (B.E.), Electronics Engineering
Shri Ram Sarva Vidhyalaya, India
MKS Instruments June 2014 - Present
Brooks Automation September 2009 - June 2014
Brocade January 2007 - June 2009
McDATA September 2002 - January 2007
Avaya August 1998 - September 2002
Marco February 1996 - September 1998
StoargeTek January 1988 - August 1996
Skills
MRP, Supply Management, Supply Chain Management, Materials Management, Contract Manufacturing, Strategic Sourcing, Procurement, Global Sourcing, Supply Chain, Cross-functional Team..., Manufacturing, Supplier Development, Lean Manufacturing, Purchasing, Inventory Management, Six Sigma, Outsourcing
Education
Western State College 1986 — 1988
BS, Buissness and Recreation
Texas Tech University 1983 — 1986
"BS", Buissness
BVHS 1980 — 1983
HCL America Call Center EngineerAlcatel-LucentMay 2009 - October 2009
Avaya October 1995 - March 2009
Skills
Avaya, Voice Mail, Switches, Call Center, Troubleshooting, T1, Technical Support, Telecommunications, VoIP, Unified Communications, System Administration, Vendor Management, Meridian Mail, Cisco Technologies, Process Improvement, Call Centers, CRM, Testing
Education
Texas Tech University - Rawls College of Business 1983 — 1988
Marketing, Business
Microsoft June 2015 - Present
CompassLearning October 2014 - May 2015
Motricity February 2010 - June 2013
Avaya 2004 - 2009
Hewlett-Packard 1999 - 2003
Dell 1998 - 1999
Skills
Channel Partners, Management, Telecommunications, Direct Sales, Sales, Solution Selling, Account Management, Go-to-market Strategy, Managed Services, Channel, Cloud Computing, Salesforce.com, SaaS, Strategic Partnerships, Partner Management, Mobile Devices, Product Marketing, Mobile Technology, Wireless, Business Alliances, Enterprise Software, Sales Process
Education
Texas A&M University-Kingsville
Engility Corporation February 2014 - Present
CEXEC, Inc. November 2013 - January 2014
Avaya January 2013 - July 2013
Avaya Government Solutions, Incorporated September 2005 - December 2012
Skills
Human Resources, Employee Relations, Recruiting, Program Management, Technical Recruiting, Applicant Tracking..., Performance Management, HRIS, Interviews, Talent Acquisition, PeopleSoft, Talent Management, Personnel Management, Benefits Negotiation, Temporary Placement, Management
Education
The George Washington University 1993 — 1998
BA, Psychology
The Lutheran Church of St Andrew September 2001 - Present
Avaya July 1981 - July 2001
Skills
Non-profits, Strategic Planning, Leadership, Nonprofits, Marketing, Sales, Community Outreach, Religion, Trade Shows, Fundraising, Program Management, Management, Customer Service, Pastoral Care
Education
The George Washington University - School of Business 1987 — 1989
MBA, Finance
Western Maryland College 1977 — 1981
BA, Economics
VCM Networks November 2012 - Present
Avaya March 2002 - June 2010
World's Gym May 1992 - August 2001
Cleveland Indians January 1985 - January 1989
Skills
Direct Sales, Avaya IP Telephony, Account Management, Telecommunications, VoIP, Avaya, Managed Services, Sales, Sales Operations, Telephony, Call Center, Customer Service, Unified Communications, Call Centers, Channel Partners, Solution Selling, Professional Services
Education
Texas Tech University
B.S, Business Administration, Minor in Marketing
AVAYA UNIVERSITY - TELEPHONIC SYSTEMS TRAINING
LEE JUNIOR COLLEGE
Certificate of Achievement, Intro to Computer Science; Drug Counseling
Conifer Revenue Cycle Solutions October 2009 - Present
Alcatel-Lucent April 2008 - October 2009
Avaya June 1998 - July 2007
Skills
Vendor Management, Contract Negotiation, Telecommunications, Business Development, Process Improvement, Project Management, RFP, Business Process..., Budgets, Strategy, CRM, Sales, Microsoft Excel, Negotiation
Education
The University of Texas at Dallas 1989 — 1993
Bachelor of Arts (BA), Business Law
Texas Christian University 1985 — 1986
Hewlett-Packard 2014 - Present
Avaya October 1996 - 2014
Education
Texas Woman's University 1989 — 1994
Bachlors, Human Resource Management
41st Parameter January 2012 - January 2013
Experian September 2001 - January 2012
AVAYA November 1999 - September 2001
Skills
Service Delivery, Solution Selling, ITIL, Service Management, Incident Management, IT Service Management, TCP/IP, Firewalls, SaaS, DNS, Network Administration, Risk Management, IP, Switches, Software Documentation, VPN, Network Design, Data Center, Integration, Cloud Computing, Information Security, E-commerce, CRM, Networking
Education
Texas Tech University
Master’s of Science
Syscon Automation Group November 2011 - June 2014
Avaya May 2009 - March 2011
Avaya August 1996 - May 2009
Desert Air Transport November 1995 - August 1996
United States Coast Guard June 1993 - July 1994
United States Coast Guard May 1991 - June 1993
Education
The George Washington University 1992 — 1994
Masters, Engineering Management
US Coast Guard Academy 1979 — 1983
BSEE, Electrical Engineering
Statistical HR September 2012 - Present
The Exchange November 2003 - October 2005
UnitedHealth Group February 2003 - September 2003
K Solutions January 2002 - January 2003
Avaya December 1996 - May 2001
MFS Intelenet September 1995 - December 1996
Skills
Sourcing, Technical Recruiting, Recruiting, Customer Service, Applicant Tracking..., Hiring, Staffing Services, Human Resources, Onboarding, Temporary Placement, Interviews, Talent Acquisition, Temporary Staffing, Screening Resumes, Screening, Background Checks
Education
Texas A&M University
Bachelor of Arts (BA), Political Science
USAA February 2015 - Present
Estech Systems, Inc. (ESI) October 2014 - January 2015
Cinsay July 2013 - September 2014
Avaya December 2000 - July 2013
Sprint Nextel 1994 - November 2000
Skills
Tomcat, Eclipse, JDBC, Servlets, Struts, Core Java, JSP, MyEclipse, Spring, IntelliJ IDEA, Web Logic, XMLBeans, Sun Certified Java..., RESTful WebServices, SOAP, ElasticSearch, Velocity Templates, Git, Zuora, JSON, MySQL, Hibernate, JPA, Java, Agile Methodologies
Education
Texas State University-San Marcos 1991 — 1993
Bachelor of Business Administration, Computer Information Systems
Avaya June 2015 - Present
AMD September 2013 - November 2014
Canadian Tire July 2012 - July 2013
AMD March 2011 - July 2012
AMD December 2008 - February 2011
Freescale Semiconductor April 2008 - June 2008
Freescale Semiconductor May 2007 - April 2008
Freescale Semiconductor May 2006 - May 2007
Freescale Semiconductor March 2005 - April 2006
Freescale Semiconductor June 2002 - February 2005
Skills
Sarbanes-Oxley Act, Financial Modeling, Auditing, Internal Audit, Corporate Finance, Finance, Forecasting, Internal Controls, Strategy, US GAAP, Hyperion Enterprise, Revenue Recognition, Financial Analysis, Financial Reporting, Accounting, Hyperion
Education
Texas State University-San Marcos
MBA
The Ohio State University
BFA
Morgan Stanley December 2001 - Present
Avaya 1990 - 2001
Skills
Vendor Management, Unified Communications, ITIL, Network Architecture, Network Design, Wireless, MPLS, Product Management, Software Documentation, Photoshop, Photography, Digital Photography, Lightroom, Teaching, Event Photography, Fine Art Photography, Travel Photography
Education
Lawrence Institute Technology
The George Washington University
T-Mobile September 2012 - Present
Nortel Networks January 2010 - Present
Avaya December 2010 - November 2011
Nortel Networks June 2008 - December 2010
United States June 2008 - June 2010
Nortel Networks June 2000 - June 2008
Nortel Networks June 2000 - June 2008
Nortel Networks January 1997 - January 2000
GTE January 1995 - January 1997
Skills
VoIP, Product Management, Telecommunications, Channel, Call Center, Sales Support, Cross-functional Team..., Vendor Management, Technical Training, Call Centers, Avaya Technologies, Customer Satisfaction, Avaya
Education
Texas A&M University 1974 — 1976
Associate of Arts and Sciences (AAS), Industrial Electronics Technology/Technician
Conifer Health Solutions Business AnalystConifer Health SolutionsAugust 2015 - Present
Conifer Health Solutions 2014 - 2015
Conifer Health Solutions 2014 - 2015
Dr Pepper Snapple Group January 2011 - April 2014
Dr Pepper Snapple Group July 2008 - January 2011
FedEx Office January 2007 - July 2008
Broadlane April 2002 - May 2004
Broadlane 2002 - 2004
Deloitte September 2001 - March 2002
Avaya November 1997 - October 2001
Skills
SD, SAP BW, SAP R/3, SAP, Business Process, Business Process..., SAP ERP, Master Data Management, Process Improvement, SAP Implementation, Business Analysis, Leadership, Management, Program Management, Administrative..., Administrative...
Education
Texas Woman's University 1996 — 1998
Bachelor's, Governement with Paralegal Emphasis
University of Central Florida 1994 — 1995
JCPenney May 2011 - Present
Research In Motion 2007 - 2010
T-Mobile 2004 - 2007
Telvista Inc. 2003 - 2004
Telvista Inc. 2003 - 2004
Avaya 1997 - 2000
Lucent Technology 1994 - 1994
Skills
Vendor Management, Process Improvement, Team Leadership, Telecommunications, Customer Experience, Operations Management, Customer Service, Change Management, Program Management, Management, Cross-functional Team..., Project Management, Retail, Leadership, Team Building, Customer Satisfaction, Forecasting, Business Analysis, Service Delivery, Performance Management, Call Center, Technical Support, Call Centers
Education
Texas A&M University-Kingsville 1979 — 1983
BBA, Marketing
ConvergEx Group July 2014 - Present
DDB January 2014 - June 2014
Avaya October 2010 - January 2014
IntercontinentalExchange, Inc. July 2009 - October 2010
Brown Brothers Harriman 2008 - 2008
Skills
Finance, Equities, Financial Analysis
Education
The College of New Jersey 2005 — 2009
Bachelor of Science (BS), Finance