Avaya Company
Industry: Technology company
DescriptionAvaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services. Customer service: 00 1 908-953-6000 Headquarters: Santa Clara, California, United States Revenue: 3.27 billion USD (2017) CEO: Jim Chirico (1 Oct 2017–) Subsidiaries: Radvision, Zang, Inc., Avaya Global Services, Parent organization: Avaya Hldgs
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Avaya Employees
Siemens Healthcare November 2014 - Present
Palo Alto Networks November 2012 - November 2014
Avaya August 2011 - July 2012
Aerotek Engineering January 2010 - August 2011
Davalyn Corporation December 2007 - 2009
Weichert January 2007 - December 2007
Skills
Talent Acquisition, Applicant Tracking..., Technical Recruiting, Sourcing, Recruiting, Internet Recruiting, Screening, Talent Management, Onboarding, Executive Search, Contract Recruitment, Vendor Management, Human Resources, Employee Relations, Cold Calling, Leadership, Interviews, Deferred Compensation, Recruitment Advertising, CRM, Training, Hiring, Employee Engagement, Resume Writing, Personnel Management, Business Development, Staffing Services, HR Policies, Management, Time Management, Process Improvement, Building Relationships, Employee Training, HR Consulting, Succession Planning, Employee Benefits, Screening Resumes, IT Recruitment, Strategic Sourcing, Networking, PeopleSoft, Employer Branding, Temporary Staffing, HRIS, Workforce Planning, Negotiation, Temporary Placement, Staff Augmentation, College Recruiting
Education
Eastern Mennonite University 2004 — 2006
BS, Business Administration
Communication Resources Inc. September 2014 - Present
SoCal.com September 2009 - Present
Alorica October 2013 - August 2014
Merrill & Associates February 2011 - August 2013
PM Telco March 2009 - February 2011
Contractor March 2009 - February 2011
Avaya May 2005 - February 2009
Avaya June 2002 - March 2005
Avaya June 2001 - May 2002
Octel/Avaya November 1997 - June 2001
Skills
Telecommunications, Avaya, PowerPoint, Messaging, Customer Satisfaction, Writing, Customer Service, Word, Excel, Customer Relations, Microsoft Office, Project Management, Microsoft Excel, Microsoft Word, Cisco Technologies, Program Management, Networking, Management, Marketing, System Administration, Training, Telephony, Unified Communications, VoIP, IVR, ACD, SIP, Software Documentation, IP, Contact Centers, Video Conferencing, Unified Messaging, Managed Services, MPLS, Solution Selling, Wireless, LAN-WAN, WAN, Avaya Technologies
Education
Emporia State University 1977 — 1981
Bachelor's of Science and Education (BSE), Speech and Theater
Emporia State University 1977 — 1981
Bachelor of Science and Education, Speech and Theater
OC Screenwirters Association
Plotpoints Screenwriting Group
Raytheon May 2014 - Present
Raytheon Integrated Defense Systems March 2006 - May 2014
American Airlines August 1997 - July 2007
Avaya August 1995 - August 1997
United States Air Force March 1975 - January 1995
Skills
QA responsible for 5..., Contributes to the..., Task to verify and..., Verified and validates..., Verifies and validate..., Monitors Foreign Object..., Testing, Program Management, Aerospace, Integration, Troubleshooting, Project Planning, Engineering, Manufacturing, Aviation, Process Improvement, Six Sigma, Management, Leadership, Aircraft Maintenance, Aircraft, DoD, Systems Engineering, Security Clearance
Education
Embry-Riddle Aeronautical University-Worldwide 2013 — 2016
Doctor of Aviation Psychologist (PhD), Study the important job of treating emotional problems caused by occupation related stress.
Embry-Riddle Aeronautical University-Worldwide 1992 — 1994
Master's Degree, Aeronautical Science in Management, 3.91
Embry-Riddle Aeronautical University-Worldwide 1989 — 1992
Bachelor of Applied Science (BASc), Professional Aeronautics, 3.15
Avaya March 2014 - November 2014
Ricoh USA March 2011 - October 2013
Lexmark International December 1994 - October 2008
Skills
Networking, Customer Support, Sales Process, Direct Sales, Solution Selling, B2B, Account Management, Channel, Sales Management, Strategic Partnerships, New Business Development, Managed Services, Cold Calling, Key Account Management, Sales Operations, Negotiation, Sales, Lead Generation, Selling, Customer Satisfaction, Managed Print Services, SaaS, Sales Presentations, Security
Education
Eastern Kentucky University 1990 — 1992
Business Administration
University of Kentucky 1988 — 1990
Business
Las Vegas Sands Corp. October 2014 - Present
Microsoft January 2013 - October 2014
Microsoft June 2012 - January 2013
Microsoft March 2011 - November 2012
Microsoft October 2009 - April 2011
Microsoft, Inc April 2007 - October 2009
Avaya 2006 - 2007
Avaya 2005 - 2006
General Electric November 2001 - April 2004
Humana 2003 - 2004
Skills
Cross-functional Team..., Strategy, Program Management, Six Sigma, Project Management, Product Management, Leadership, Process Improvement, Change Management, Enterprise Software, Management, Strategic Sourcing, Team Leadership, Business Process..., IT Service Management, Business Strategy, Business Process, ITIL, IT Strategy, Organizational Design, Integration, Operations Management, Vendor Management, IT Transformation, Human Resources, Training, Business Intelligence, Strategic Planning, Forecasting, PMP, Cloud Computing, Merchandising, Project Planning, New Business Development, Negotiation, Budgets, Management Consulting, IT as a Service, Human Capital, Product Development, Strategic Partnerships, Professional Services, Lean IT, Workforce Management, Certified Master Black..., Certified Purchasing..., Capability Development, ITIL v.3 Trained, Senior Professional in..., Analytics
Education
Murray State University 1982 — 1986
BS, Advertising Management and Marketing
Embry-Riddle Aeronautical University 1981 — 1982
Information Technology
North Hardin High School
Avaya March 2013 - Present
Intuit November 2011 - November 2012
Presidio Graduate School, MBA Client Projects August 2009 - May 2011
Community Energy 2006 - 2009
Iberdrola Renewables June 2008 - December 2008
Community Energy 2005 - 2005
Community Energy 2002 - 2004
Skills
MBA, Program Management, Employee Engagement, Corporate Social..., Community Outreach, Stakeholder Engagement, Relationship Management, Influence Others, Systems Thinking, Sustainability Reporting, Self Directed, Corporate Sustainability, Marketing, Collaborative Leadership, Sustainability, Renewable Energy Credits, Renewable Energy, Branding Consultancy, Management, Public Speaking, Sustainable Business, Strategic Planning, Strategy, Leadership, Sustainability..., Fundraising, Carbon Footprinting
Education
Presidio Graduate School 2009 — 2011
MBA, Sustainable Management
Eastern University
B.A., Environmental Studies
Avaya January 2014 - Present
U.S.-Mexico Foundation November 2010 - December 2011
Denver Biennial of the Americas April 2010 - August 2010
Massachusetts Office of Consumer Affairs and Business Regulations 2008 - 2009
Education
University of Denver - Daniels College of Business 2013 — 2015
International Masters of Business Administration (IMBA)
University of Denver 2011 — 2013
Master of Arts (M.A.), International/Global Studies
Northeastern University 2007 — 2009
Bachelor of Arts (B.A.), Political Science and Government
The American International School of Muscat, Sultanate of Oman 2001 — 2005
Emmanuel College
Avaya April 2013 - Present
Unisys October 2010 - March 2013
NCR Corporation May 2008 - September 2010
Skills
Service Desk, IT Service Management, Troubleshooting, Technical Support
Education
Eötvös Loránd Tudományegyetem 2000 — 2006
Bachelor of Science (BS), German - Informatics (Teacher)
Avaya October 2013 - Present
BT Global Services June 2011 - October 2013
IBM November 2009 - June 2011
Sykes March 2008 - November 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Negotiation, Account Management, Team Leadership, Project Management
Education
Ecole supérieure de Gestion 2007 — 2008
BGF KKFK 2004 — 2008
Bachelor's degree, Economics
Avaya November 1990 - Present
Avaya September 2006 - December 2013
Avaya May 2005 - September 2006
Avaya Tier 3 January 1999 - May 2005
Alcatel-Lucent January 1997 - January 1999
AT&T/Lucent October 1992 - December 1996
Skills
Avaya, Telecommunications, Telephony, VoIP, Unified Communications, IP, ATM networks, Network Design, Troubleshooting, Contact Centers, SIP, TCP/IP, ITIL, Switches, Security, Cisco Technologies, Project Management, Call Centers, Technical Support, Avaya Technologies, H.323, Team Leadership, Change Management, PMP, Microsoft Excel, Team Building, ISDN, Ethernet, Wireless, Managed Services, Management, ITIL Certified, Employee Engagement, Operations Management, Integration, TDM, Data Center, Data Analysis, LAN-WAN, Routing, WAN, Network Engineering, Routers, ACD, Service Delivery, Voice & Data Convergence, Vendor Management
Education
The University of Dallas 2007 — 2009
MBA, Corporate Finance
Thomas Edison State College 2004 — 2005
BA, Computer Science
Excelsior College 2003 — 2003
AAS, Nuclear Engineering Technology
US Naval Nuclear Power School 1986 — 1987
Diploma, Nuclear/Nuclear Power Technology/Technician
Avaya April 2011 - Present
Envision Inc. December 2010 - April 2011
NICE Systems June 2006 - December 2010
IEX a Tekelec Company January 1999 - June 2006
IEX Corporation September 1997 - January 1999
Cybernetics Systems International June 1995 - September 1997
Royal Caribbean International May 1991 - June 1995
Embry-Riddle Aeronautical University October 1986 - May 1991
Eastern Airlines Inc. January 1989 - February 1991
Skills
Go-to-market Strategy, Territory Management, Account Management, Business Strategy, Sales, Process Improvement, Strategy, Relationship Management, International Business..., Aerospace, Aviation, Flight Simulation, Pricing, Forecasting, Channel, Contact Centers, SaaS, Professional Services, Enterprise Software, Product Management, Sales Force Development, Call Centers, Cross-functional Team..., CTI, Security, Leadership, Consulting, Management, Business Development, Salesforce.com, Cloud Computing, Sales Management, Customer Experience, Pre-sales, Channel Partners, Business Alliances, Sales Operations, Telecommunications, Analytics, Cloud Applications, Strategic Partnerships, Unified Communications, Business Planning, Solution Selling, Outsourcing, Executive Management, Managed Services, Competitive Analysis, Program Management, Selling
Education
Embry-Riddle Aeronautical University 1986 — 1991
Bachelor of Science, Aeronautical Studies - Business Management
Embry-Riddle Aeronautical University 1986 — 1991
Associate in Science, Aviation Business Administration
Baxter School of Aeronautics 1991 — 1993
Airframe & Powerplant Certification, Aviation Maintenance
PwC February 2015 - Present
Target 2013 - 2013
Avaya June 2012 - August 2012
Eastfield College Department of College Readiness and Mathematics December 2011 - January 2012
Williams-Sonoma, Inc. August 2011 - January 2012
INROADS 2012 - 2012
Skills
Analytics, Spanish, Public Speaking, Microsoft Excel, Microsoft Word, PowerPoint, Access, Economics, Statistics, Mathematics, French, American Sign Language, Financial Analysis, Managerial Finance, Academic Writing, Academic Tutoring, Cashiering, Phone Skills, Fast Learner, Fast-paced, SAS, Visual Merchandising, Risk Assessment, Risk Management, Customer Service, Customer Satisfaction, Academia, Filing, Organization, Time Management, Qualitative Research, Research, Interest Calculation, Money Management, Volunteering, Teamwork, Sales, Marketing, Market Research, Forecasting, Leadership, Business Analysis
Education
Texas Tech University 2012 — 2014
Bachelor of Science, Economics with emphasis in Mathematics
Eastfield College 2010 — 2012
Gateway College of Evangelism
Mesquite High School
Avaya October 2014 - May 2015
Avaya July 2013 - September 2014
InterCall November 2007 - July 2013
InterCall November 2006 - November 2007
InterCall October 2004 - November 2006
InterCall January 2004 - October 2004
Chicago Fire Soccer May 2003 - October 2003
Skills
Polycom Video..., Cisco Telepresence, LifeSize Video..., Telepresence, Unified Communications, Global Deployment, H.323, AV Integration, Desktop Video, TPX, RMX, Sales, Audio Conferencing, Solution Selling, Salesforce.com, Account Management, Selling, Tandberg, Leadership, SaaS, Webinars, Video Conferencing, Direct Sales, WebEx, Sales Process, Managed Services, Cold Calling, Management, Strategy, Product Management, Lead Generation, Sales Management, Channel Partners, Professional Services, Strategic Partnerships, Sales Presentations, Business Development, Government Procurement, Medical Technology, Educational Technology, Distance Learning, Virtual Teams, Partner Management, Customer Retention, Building Relationships, VoIP, Training, Sales Operations, Enterprise Software, CRM
Education
Eastern Illinois University 1999 — 2003
Bachelor of Science (B.S.), Consumer Economics
Bishop McNamara 1996 — 1999
Avaya June 2014 - Present
Level 3 Communications May 2013 - June 2014
Verizon Enterprise Solutions Group September 2012 - May 2013
Verizon Enterprise Solutions January 2005 - August 2012
Verizon Enterprise Solutions March 2002 - January 2005
Verizon Enterprise Solutions November 2000 - March 2002
Verizon Enterprise Solutions November 1999 - November 2000
Verizon Enterprise Solutions October 1997 - November 1999
Education
Robert Morris University 2000 — 2002
Master of Business Administration (M.B.A.)
Edinboro University of Pennsylvania 1993 — 1997
Bachelor of Science (B.S.), Business Administration/Marketing
Seton-LaSalle
Avaya 2006 - Present
Verizon Business 2001 - July 2006
Williams Communications 1991 - 2001
Executone 1980 - 1991
Skills
VoIP, SIP, Avaya, Unified Communications, CPE, Telephony, Channel, Managed Services, IP, Ethernet, MPLS, Sales Engineering, Solution Selling, TDM, WAN, Network Design, Telecommunications, Data Center
Education
Essex Community College 1979 — 1980
Electronics
Jim Hedges Consulting October 2012 - Present
Cycle30 September 2013 - May 2015
Avaya, Inc November 1994 - June 2012
Avaya 2008 - 2010
Avaya 2000 - 2008
Lucent Technologies July 1999 - October 2000
Mosaix, Inc November 1995 - July 1999
Mosaix 1998 - 1999
Digital Systems International Inc November 1994 - October 1995
Barton Auto Dealerships 1985 - 1993
Skills
Team Management, Agile, Scrum, ISO standards, Lean Initiatives, Six Sigma, Product Development, Product Lifecycle..., Software Development, Software Lifecycle, Cross-functional Team..., Financial Accounting, Inventory Control, CORBA, OOP, C++, Java, XML, Oracle SQL, Linux, Unix, HP-UX, Visual Studio, Visual Basic, Telecommunications, VoIP, SIP, ISDN, CCXML, SOA, SQL, International Project..., International..., Troubleshooting, Enterprise Software, Agile Methodologies, IVR, Integration, Process Improvement, Cloud Computing, ISO, Unified Communications, Software Documentation, Telephony, Avaya, SaaS, Management, CTI, IP, Contact Centers
Education
Eastern Washington University
Bachelor’s Degree, Computer Science and Math
Microsoft May 2012 - Present
Avaya October 2000 - April 2012
TCIM Services 1999 - 2000
AT&T 1982 - 1999
Skills
Unified Communications, Selling, Solution Selling, VoIP, SaaS, Leadership, CRM, Managed Services, Sales, Management, Telecommunications, Cloud Computing, Key Account Management, Avaya, Professional Services, Collaboration Solutions, Salesforce.com, Pre-sales, Go-to-market Strategy, IVR, Enterprise Software, Consultative Selling, Call Center, Call Centers, Channel Partners, Telephony, SIP, Direct Sales, Contact Centers, Channel Account...
Education
Eastern University
BA
Temple University
Master's
Avaya December 2014 - Present
i-snapshot September 2013 - Present
LB4G Consulting April 2007 - Present
Infusionsoft April 2014 - August 2014
Christian Steven Software August 2013 - July 2014
NCR Corporation April 2011 - April 2014
Dassault Systèmes February 2014 - February 2014
Sonoco September 2011 - May 2013
Oracle January 2010 - March 2013
AT-NET Services, Inc. April 2011 - March 2012
Skills
Executive Coaching, Retreat Facilitation, Speaking Engagements, Training & Development, Online Marketing, Online Sales, Online Training, Online Tools, French, German, Sales Management, Sales Operations, Sales Process, Sales Pipeline..., Sales Programs, Process Transformation, Organisational..., Humor, Human Capital Management, Neuroscience, Published Author, Inventor, Creative Concept..., Electrical Engineering, Engineering, Process Engineering, Process Improvement, Speakers, Social Media, Coaching, Thought Leadership, Strategic Leadership, Change Leadership, Strategic Thinking, Entrepreneur, Entrepreneurship, Change Management, Sales, Crisis Communications, Change Control, Culture Change, Leading Change, Behavioural Change, Business Transformation, Public Speaking, Personnel Management, Product Development, E-Learning, Team Building, Management
Education
University of Wisconsin-Madison 1983 — 1984
🇺🇸 Master, Electrical & Computer Engineering
Ecole Centrale Nantes 1980 — 1983
🇫🇷 Master, Mechanical Engineering, Automatic control systems
Lycee Saint Louis Paris 1977 — 1980
🇫🇷 Math Sup / Math Spe, BS Mathematics
Massachusetts General Hospital April 2014 - Present
Massachusetts General Hospital August 2013 - April 2014
Massachusetts General Hospital July 2012 - July 2013
Massachusetts General Hospital January 2011 - July 2012
Avaya September 2005 - January 2012
Skills
Telecommunications, Customer Relations, Microsoft Office, Excel, Word, PowerPoint, Research, Editing, Selling, Customer Service, Account Management, Microsoft Excel, Microsoft Word, Market Research, Clinical Research, Hospitals, Leadership, Healthcare, Healthcare Management, Human Resources, Project Planning, Project Management, Budgets, IDX, Clinical Trials, Data Analysis, Policy, Management, Time Management, Social Media, Strategic Planning, Social Networking, Healthcare Information..., EMR, Sales
Education
University of Massachusetts Boston 2011 — 2014
MBA, Healthcare Administration & Human Resources
Fairfield University 2001 — 2005
BS, Marketing
Symantec May 2015 - Present
TERiX Computer Service April 2013 - May 2015
SOS International LLC November 2011 - February 2012
DDK Technology Group January 2004 - July 2011
NCIS 2004 - 2011
NCIS 2004 - 2011
NCIS 2004 - 2011
General Dynamics January 2000 - January 2004
Avaya January 1999 - January 2000
Kinetic Concepts November 1998 - January 1999
Skills
Computer Security, Computer Hardware, Customer Service, Computer Repair, Translation, Computer Forensics, Network Security, Electronic Warfare, VMware, Hardware, Solaris, Security, Servers, Data Center, Storage
Education
Excelsior College 1997 — 1998
Bachelor's degree, Computer Science
Excelsior College 1994 — 1998
Bachelor's degree, Computer Science/Foreign Languages, 3.5
Gibson Bailey Associates January 2005 - Present
Metropolitan August 2000 - November 2009
Avaya August 1977 - July 2000
National Black Business Council, Inc January 1990 - January 1992
Skills
Change Management, Business Transformation, Business Strategy, Business Process..., Non-profits, Marketing, Sales Management, Project Management, Management Consulting, Non-profit..., Government, Leadership, Problem Solving, Nonprofits, Management, Strategic Planning, Cross-functional Team..., Training, Strategic Communications, Program Management, Marketing Strategy, Leadership Development, Human Resources, Governance, Sales, Organizational..., Analysis, Business Development, Process Improvement, Coaching, Start-ups, Fundraising, Strategy
Education
Goizueta Business School, Emory University 1977 — 1979
Master of Business Administration (M.B.A.), Marketing/Marketing Management, General
University of North Carolina at Chapel Hill 1973 — 1977
Bachelor of Arts (B.A.), Mathematics
Relocated to Milan September 2014 - Present
Relocated to Moscow September 2012 - August 2014
GE Corporate / Global Business Services December 2011 - August 2012
Citi October 2010 - December 2011
Citi January 2008 - September 2010
Citi June 2006 - December 2007
Citi January 2001 - June 2006
Towers Watson January 1999 - December 2000
Avaya March 1996 - December 2000
Skills
MIS, Customer Service, Back Office, Vendor Management, Re-engineering, HR Strategy, Shared Services..., Shared Service Center, Operations Management, Compensation, Change Management, People Management, Deferred Compensation, Management, Personnel Management, Banking, Human Resources, Performance Management, Talent Management, Organizational..., Leadership, Call Centers, Recruiting, Employee Benefits, Risk Management, Outsourcing, Process Improvement, Customer Experience, Business Process..., Credit Cards, Financial Services, Business Analysis, Mergers & Acquisitions, Employee Engagement, Strategy, Restructuring
Education
Eötvös Loránd Tudományegyetem 1986 — 1992
Master, History, Literature
Sonus July 2014 - Present
Sonus May 2014 - July 2014
Yorktel September 2011 - May 2014
POLYCOM November 2010 - February 2011
POLYCOM January 2010 - November 2010
POLYCOM January 2008 - January 2010
POLYCOM January 2007 - January 2008
RACING FOR HOPE January 2005 - December 2006
AVAYA January 2003 - December 2004
AVAYA January 2000 - January 2003
Skills
Product Management, Unified Communications, Solution Selling, Channel, Telepresence, Video Conferencing, Cloud Computing, Managed Services, Cross-functional Team..., Strategy, Business Development, Professional Services, Enterprise Software, Channel Partners, Networking, Sales, Business Alliances, Go-to-market Strategy, Wireless, Sales Process, Sales Operations, Salesforce.com, Marketing, Selling, Strategic Partnerships, Leadership, Product Marketing, Sales Management, Program Management, P&L Management, SaaS, International Sales, Team Building, Management, Executive Management, Business Planning, Marketing Strategy, Telecommunications, Direct Sales, Strategic Planning, CRM, Call Centers, Lead Generation, Start-ups, Mobile Devices
Education
Domincan University
Master of Business Administration (MBA)
Eastern Illinois University
B.S., Marketing
Avaya May 2009 - Present
AVAYA, INC January 2009 - Present
Avaya Inc January 2007 - January 2009
Avaya Inc. January 2000 - January 2007
Skills
Physical Security, Security, Risk Assessment, Business Continuity, Private Investigations, Crisis Management, Corporate Security, Access Control, Security Management, Information Security, Program Management, Policy, Business Continuity..., Executive Protection, Security Awareness, Team Building, Process Improvement, Strategic Planning, Integrity, Investigations
Education
Fairleigh Dickinson University
MBA, Management
Seton Hall University
Bachelor of Arts, Criminal Justice
Unify December 2011 - Present
Unify December 2011 - Present
Avaya May 2010 - December 2011
Nortel April 1987 - August 2009
Skills
Avaya, SIP, VoIP, Telecommunications, MPLS, Unified Communications, Wireless, Telephony, SIP Trunking, Customer Service, Solution Selling, Managed Services, Ethernet, IVR, Channel Partners, Professional Services, Co-location, Contact Centers, Sales Engineering, WAN, IP
Education
Fairleigh Dickinson University
PC&W Enterprises November 2011 - Present
Raritan Technologies December 2012 - Present
Tatum, a Randstad Company June 2013 - June 2014
Avaya August 2010 - January 2012
McGraw-Hill Construction 2006 - August 2010
Shadetree Technology March 2006 - September 2006
WebMD August 2003 - March 2006
Dun & Bradstreet September 2000 - August 2002
D&B (Dun & Bradstreet) 2000 - 2001
National Council on Compensation Insurance 1980 - 1982
Skills
Microsoft SQL Server, Oracle, Visio, SharePoint, Business Objects, DB2, Java Enterprise Edition, MS Project, Access, PHP, Erwin, COBOL, Business Intelligence, Integration, Enterprise Architecture, Security, Data Warehousing, Software Development, Vendor Management, CRM, IT Strategy, Governance, Salesforce.com, Business Analysis, Leadership Development, Executive Management, Cloud Computing, Strategy, Architecture, Outsourcing, Senior Stakeholder..., Microsoft Project, Change Management, Software Project..., Start-ups, Management, SDLC, Databases, Data Integration, Master Data Management, Cross-functional Team..., Solution Architecture, Program Management, Enterprise IT Strategy, Strategic Planning, IT Leadership, Requirements Analysis, Architectures, Consulting
Education
Fairleigh Dickinson University 1980 — 1983
MS
William Paterson University of New Jersey 1974 — 1979
BA
Cedar Grove High School
Health Career Talent May 2015 - Present
Health Career Talent March 2007 - May 2015
Hewlett-Packard January 2012 - April 2015
AVAYA December 2009 - October 2011
Nortel December 2007 - December 2009
Nortel November 2002 - December 2007
Nortel Networks 1999 - 2002
Skills
Channel Management, Business Strategy, Telecommunications, International Sales, International..., Channel Partners, Distribution Strategies, Channel, Go-to-market Strategy, Solution Selling, Business Alliances, Unified Communications, SaaS, Avaya, Enterprise Software, Leadership, Outsourcing, Strategy, Management, Marketing, Business Development, Strategic Partnerships, CRM, Managed Services, Strategic Planning, Wireless, Cloud Computing, Product Management, Sales, Partner Management, Salesforce.com, Start-ups, Sales Enablement, Pre-sales, Channel Sales, Product Marketing, Professional Services, Direct Sales, VoIP, Demand Generation, Selling, Mobile Devices, Sales Operations, Lead Generation, Sales Process, Competitive Analysis, Key Account Management, Cross-functional Team..., Data Center, Software Industry
Education
University of Michigan - Stephen M. Ross School of Business
MBA, Finance / International Business
University of Michigan
ESADE Business School
Ascension Health November 2010 - Present
Lakeland Hockey Association May 2010 - July 2012
Avaya October 2005 - November 2010
Lakeland Hockey Association May 2008 - May 2010
Avaya / Lucent Technologies February 1998 - October 2005
ELECTRONIC DATA SYSTEMS January 1996 - January 1998
Detroit Medical Center May 1995 - July 1996
TELEPHONE SUPPORT SYSTEMS January 1993 - January 1995
U.S. ARMY January 1987 - January 1991
Skills
VoIP, Networking, Telecommunications, Integration, Telephony, Customer Satisfaction, Social Networking, CRM, Pre-sales, Wireless, Web 2.0, Unified Communications, Avaya, Strategy, Cloud Computing, ITIL, Vendor Management, IT Strategy, HIPAA, Contract Negotiation, Healthcare Information...
Education
Eastern Michigan University 1991 — 1995
BS, Communication Technologies
The Lemmons Co. March 2004 - December 2007
Avaya September 2000 - February 2002
Lucent Technologies September 1999 - September 2000
Octel Communications 1997 - 1998
Octel Communications 1985 - 1997
ROLM Corp. January 1981 - September 1985
Skills
Unified Communications, Project Management, Telecommunications, Avaya, VoIP, Telephony, IVR, Wireless, Call Centers, Managed Services, Solution Selling, Management
Education
Eastfield
Associates, Liberal Arts and Sciences/Liberal Studies
Eastfield College
Associate of Arts and Sciences (A.A.S.)
Riverbed Technology August 2013 - Present
Bissell Consulting, LLC July 2012 - July 2013
ADVA Optical Networking 2010 - 2012
Avaya 2010 - 2010
Nortel 2007 - 2009
Nortel Networks 1998 - 2006
Nortel Networks 1995 - 1998
Ascom Timeplex 1980 - 1995
Skills
Unified Communications, Enterprise Software, Routing, Network Design, Telecommunications, SIP, Sales Engineering, DWDM, Pre-sales, Managed Services, Ethernet, VoIP, IP, Avaya, LAN-WAN, WAN, MPLS, Layer 2, Network Engineering, Solution Selling, Wireless, Troubleshooting, Optical System Design, IP Routing, Voice Networks, Layer 3, Financial Services, Strategic Planning, Business Analysis, Ultra Low Latency, Trade Shows, Optics, Global Account..., Budgets, Forecasting, Public Speaking, Latin American Business, Sales Manag, Systems En, C-Level Relationships, Corporate Events, Trade Show Presentations, Social Collaboration, Technology Roadmapping, Unified, Optical Network, Enterprise Networking, Mentoring, Network Performance..., WAN Optimisation
Education
Kellogg Graduate School of Management 2013 — 2013
Leadership Management Certificate
Fairleigh Dickinson University 1994 — 1997
BS in Business, Information Systems
Fairleigh Dickinson University 1984 — 1994
MBA, Information Technology
CafeX Communications October 2013 - Present
Channel Mechanics 2012 - Present
Global Strategy Consulting 2012 - 2013
Avaya 2008 - 2012
Symbol Technologies (sold to Motorola) 2003 - 2006
Cisco Systems 1995 - 2002
UB Networks 1988 - 1995
General Electric 1983 - 1988
Skills
Go-to-market Strategy, Cross-functional Team..., Telecommunications, Product Management, Strategy, Strategic Partnerships, SaaS, Financial Modeling, Program Management, Salesforce.com, Cloud Computing, Solution Selling, Unified Communications, Business Strategy, Leadership, IT Strategy, Start-ups, Business Process..., Mobile Devices, Mergers & Acquisitions, Professional Services, Management, Channel Partners, Executive Management, CRM, Enterprise Software, Vendor Management, Outsourcing, Managed Services, Sales, Business Development, Product Marketing
Education
Rockhurst University 2007 — 2009
MBA, Business
San Jose State University 1980 — 1983
BS - Business, Finance
Evergreen Valley College 1976 — 1978
AA, Administration of Justice
Longwood High School September 2014 - Present
Visualize - Inc December 2012 - Present
Longwood High School 2014 - 2014
Hofstra University September 2011 - December 2013
Avaya June 2009 - October 2010
Motorola, Inc. January 2007 - April 2009
Symbol Technologies, Inc. December 2005 - January 2007
Symbol Technologies, Inc. November 2003 - December 2005
Symbol Technologies, Inc. November 1999 - March 2003
Symbol Technologies, Inc. August 1998 - November 1999
Skills
Channel, Cross-functional Team..., Product Management, Wireless, Product Marketing, Salesforce.com, Telecommunications, Vendor Management, Solution Selling, Program Management
Education
Hofstra University
Advanced Certificate, Business Teacher Education
St. Joseph's College 2004 — 2005
Master's Certificate Program, Human Resource Management
LIU Post 1999 — 2003
MBA, Management
Elon University 1993 — 1997
BS, Exercise Sports Science
Avaya April 2013 - Present
JT Packard November 2012 - April 2013
Humana July 2012 - November 2012
Avaya January 2005 - October 2011
Lucent Technologies/Avaya April 1998 - January 2005
Norstan Communications July 1988 - April 1998
Skills
Avaya, PBX, Telephony, VoIP, Telecommunications, Troubleshooting, Customer Service, Problem Solving, Negotiation, Managed Services, Cabling, Unified Communications, Customer Satisfaction, Voice Mail, T1, ACD, Unified Messaging, IP, SLA, Fundamentals of ROI and..., Six Sigma, Customers, Conflict and..., Understanding Your..., Customer Relations, Service Management, PMP, Call Center, Contact Centers, Call Centers, Disaster Recovery, IVR, SIP, Management, Service Delivery, ITIL v3 Foundations..., SIP Trunking, Wireless, MPLS
Education
Edgewood College
BS, Business/Psychology
Wisconsin School of Electronics
Certification, Electronics
Cafe at Masten and Eaton, I June 2004 - Present
Avaya March 1988 - September 2001
Education
Erie Community College 1985 — 1987
AS, Business Administration
Cisco Systems October 2012 - Present
Avaya June 2012 - October 2012
Avaya October 2010 - June 2012
Avaya November 2007 - September 2010
Nortel July 2004 - November 2007
Skills
Unified Communications, VoIP, Contact Centers, Telecommunications, Mobile Applications, Data, Data Center, Network Security, Cisco Technologies, Cisco Nexus, Cisco UCS, Cisco Wireless, Managed Services, Sales, Product Management, Solution Selling, Professional Services, Call Centers, Sales Operations, Wireless, Channel Partners, IP, Cloud Computing, SIP, Direct Sales, MPLS, Telephony
Education
Fairleigh Dickinson University 2002 — 2004
MBA, Marketing
Fairleigh Dickinson University 1998 — 2002
BA, Marketing
Superior Talent Resource Inc November 2014 - Present
Unify (formerly Siemens Enterprise Communications) July 2010 - November 2014
Sipera Systems October 2009 - October 2010
Terex February 2007 - October 2009
Avaya July 2002 - February 2007
Cable & Wireless September 2000 - June 2002
Acuity Technology Services, Reston, VA January 1999 - August 2000
United States Navy, Norfolk, VA December 1977 - January 1999
Skills
SharePoint, Data Center, Network Engineering, VoIP, Unified Communications, IP, Security, Troubleshooting, Integration, Telecommunications, Computer Network..., Cisco Technologies, Managed Services
Education
Excelsior College 1989 — 1991
B.S, Liberal Arts and Sciences
Solano Community College 1982 — 1985
Associate of Arts and Sciences (AAS), Business Administration and Management
Onepath Systems 2013 - 2015
Onepath Systems 2013 - 2015
Avaya September 2011 - June 2012
Mitel Inc February 2010 - October 2011
AT&T Business Services January 2007 - December 2009
BellSouth Business January 2005 - December 2006
BellSouth Business January 2004 - December 2005
BellSouth Business January 2001 - December 2002
BellSouth Communication Systems August 1997 - December 2000
Executone 1994 - 1997
Skills
Deal Structure, Sales Force..., Sales Coaching, SaaS, Hosted VOIP, Communication Skills, Strategic Leadership, Direct Sales, Channel Sales, Operations Management, Full P&L Responsibility, VoIP, Sales Effectiveness, Business Coaching, Sales Management, Sales Operations, Product Management, Management, Sales Process, Channel, Leadership, Telecommunications, Strategy, Team Leadership, Selling, Sales, Wireless, Channel Partners, CRM, Unified Communications, Managed Services, Cloud Computing, Enterprise Software, Competitive Analysis, Account Management, Call Centers, New Business Development, Strategic Partnerships, Marketing, P&L Management, Customer Satisfaction, Solution Selling, Business Development, Executive Management, Call Center, SIP Trunking, Professional Services, Co-location, Networking, Customer Retention
Education
Fairfield University 1970 — 1974
B.A., Political science
Brooklyn Prep
Extreme Networks August 2008 - Present
Avaya October 2004 - August 2008
Avaya April 2003 - October 2004
3Com July 2001 - April 2003
3Com August 1999 - July 2001
3Com November 1997 - August 1999
3Com October 1996 - November 1997
3Com March 1996 - October 1996
3Com April 1995 - March 1996
Hayes Microcomputer Products 1992 - 1995
Skills
Leadership, Channel, Systems Engineering, Solution Selling, Sales Engineering, Network Architecture, Strategy, Networking, Network Engineering, TCP/IP, LAN-WAN, Switches, Virtualization, Cloud Computing, Network Security, Routing Protocols, Unified Communications, Telephony, VoIP, Avaya, Ethernet, IP, SIP, Routing, Network Design, Data Center, MPLS, Telecommunications, Wireless Networking, BGP, Managed Services, WAN, SNMP, Wireless, Cisco Technologies, Telepresence, Professional Services, OSPF, QoS, Routers, WLAN, Pre-sales
Education
Evergreen Valley College
Computer Science
West Valley College
Computer Science
Tyson Foods October 2012 - Present
Experis November 2010 - July 2011
Sprint Nextel June 2008 - June 2010
Avaya October 2000 - June 2007
City of Roswell, NM September 1982 - September 1988
Skills
Electrician, Telecommunications, Troubleshooting, Call Centers, Management, PLC, Wireless, Vendor Management, Sourcing, Recruiting, Electricians, Electronics, TCP/IP, Technical Recruiting, Technical Support
Education
New Mexico State University 1993 — 1995
MA, Education
New Mexico State University 1988 — 1992
BBA, International Business
Eastern New Mexico University 1981 — 1982
AAS, Electronics
Light Networks June 2011 - Present
Avaya February 2007 - May 2011
Presidio Networked Solutions 2004 - 2007
BellSouth 1998 - 2003
Education
Emory University 1990 — 1994
curley
Windward Connex November 2012 - Present
2Ring December 2010 - December 2011
Avaya 2007 - 2010
Skills
Unified Communications, Avaya, VoIP
Education
Elizabethtown College
Business Management & Marketing
Wilfrid Laurier University
Business Administration and Management
WGL Energy January 2015 - Present
The Chief Storyteller January 2010 - Present
Washington Gas Energy Services, Inc. (WGES) May 2011 - January 2015
Strayer University November 2012 - April 2014
Washington Gas Energy Services, Inc. (WGES) April 2010 - May 2011
TriNET Systems April 2009 - March 2010
Boy Scouts of America January 2008 - December 2009
Avaya April 2005 - March 2009
Boy Scouts of America September 2004 - August 2006
Avaya April 2000 - April 2005
Skills
Marketing Strategy, Social Media Marketing, Lead Generation, Email Marketing, Integrated Marketing, Marketing Communications, Brand Management, CRM, Marketing, Social Media, Sales Management, Product Marketing, Sales Operations, Sales, Cross-functional Team..., Market Research, Budgets, B2B, Personal Branding, Brand Awareness, Corporate Branding, Customer Acquisition, Direct Sales, Project Management, Solution Selling, Multi-channel Marketing, Selling, Corporate Communications, Training, Customer Experience, Customer Engagement, Customer Retention, Event Management, Process Optimization, Channel Partners, Leadership, Account Management, Analytics, New Business Development, Enterprise Software, B2B Marketing, Retail Sales, Event Planning, Public Relations, Management, Copywriting, Storytelling, Branding, Brand Advocacy, Channel Management
Education
The George Washington University - School of Business 1989 — 1993
MBA, International Business
Fairfield University 1979 — 1983
BS, Marketing
Bristol Eastern High
Cisco Systems October 2010 - Present
Avaya October 1991 - October 2010
ATT/Lucent/Avaya 1991 - 2007
Expanets 1999 - 2003
Lucent Technoligies October 1995 - October 2000
Lucent Technologies 1995 - 2000
AT&T October 1991 - September 1995
* May 1986 - 1991
Skills
Account Management, Data Center, Leadership, Management, Product Development, Sales, Sales Management, Strategy, Solution Selling, Selling, Unified Communications
Education
Evangel University 1982 — 1986
Bachelor, Business
Lamar High School
SQream Technologies June 2015 - Present
Executive Consultants and Advisors July 2009 - Present
Promenade Wines 2005 - Present
Avaya September 2005 - June 2009
Nimcat Networks April 2005 - September 2005
AudioCodes, Inc April 1998 - November 2004
Securant Technologies, Inc. September 1997 - March 1998
BBN Planet (Verizon) July 1995 - August 1997
Sync Research April 1991 - July 1995
AT&T Computer Systems 1983 - 1991
Skills
Channel Partners, Executive Management, Strategic Partnerships, Business Planning, Cross-functional Team..., Sales Management, Team Leadership, Sales, Telecommunications, Marketing Strategy, Product Development, Early-stage Startups, Partner Management, Thought Leadership, Forecasting, New Product Ideas, New Product Release, Market Analysis, Strategic Leadership, Mobile Technology, Network Architecture, Strategy Development, Alliance recruitment..., Quota Management, New Product Roll Out, New Product..., Creative Strategy, Personnel Management, Profit Maximization, Profitable Growth, Collaborative Problem..., Problem Analysis, Leadership Development, Information Technology, Network Security, Information Security, Social Networking, Marketing Analytics, Personnel Evaluation, Business Coaching, Mentoring Of Staff, Revenue Recognition, Revenue Forecasting, Profitable, Technology Needs..., Security Management, Leadership, Enterprise Software, Start-ups, Strategy
Education
Eastern Washington University
BA, Business Administration and Marketing
DraftBlue Inc. January 2002 - Present
Avaya April 1993 - December 2001
Mid-America Money Order Co. October 1990 - November 1992
Standard Register January 1986 - September 1990
Education
Embry-Riddle Aeronautical University 1981 — 1982
MBA
University of Kentucky 1975 — 1979
Bachelors, Business Administration
Richard S. Beam CPA December 2010 - Present
Snelling Staffing Services December 2008 - December 2010
Pinpoint Solutions May 2006 - December 2008
Taylor & Beam CPA December 2004 - May 2006
Lucent Technologies 1997 - 2001
AT&T 1994 - 1997
Avaya 1991 - 1994
Skills
Process Improvement
Education
Fairleigh Dickinson University
MBA, international business
Montclair State University
BS, Business
Avaya October 2010 - Present
Avaya December 2009 - October 2010
Nortel April 2007 - December 2008
Nortel January 2000 - March 2007
Nortel July 1998 - December 1999
Bay Networks July 1997 - June 1998
Bay Networks April 1995 - June 1997
Wellfleet Communications May 1994 - April 1995
Network Systems Corporation February 1991 - April 1994
Network Systems Corporation January 1988 - January 1991
Education
Eastern Michigan University
Business Administration
Avaya 2000 - Present
Lifesaving Society Ontario 2014 - Present
City of Markham 2011 - Present
City of Vaughan 2010 - Present
City of Brampton 2010 - Present
PricewaterhouseCoopers November 1995 - November 2000
Westin Hotels & Resorts April 1991 - April 1995
Skills
Team Leadership, Pre-sales, Customer Relations, VoIP, Mobile, Telecommunications, Telecommunications..., Avaya PBX, Certified Project..., Trainers, Aquatics, Swimming, First Aid, lifeguarding, lifesaving, ACD, IP, Wireless, Telephony, Unified Communications, SIP, IVR, Call Center, Contact Centers, Program Management, QoS, TCP/IP, RFP, Project Management, Voice Mail, Solution Selling, Ethernet, Video Conferencing, Sales Engineering, Project Planning, Virtualization, System Deployment, Direct Sales, AED, Avaya, Training
Education
Ryerson University 1999 — 2001
Project Management
Ryerson University 1998 — 1999
Telecommunication Management
Escuela Politécnica Nacional 1982 — 1988
Engineering, Chemical
Colegio San Gabriel - Quito
Winshuttle January 2007 - Present
Harley Davidson Motor Company September 2006 - December 2006
IBM April 2001 - April 2006
Avaya August 2000 - April 2001
CompUSA May 1997 - April 2001
CompUSA January 1995 - January 1997
Lucky Computers 1996 - 1997
Computer City June 1994 - January 1995
Silo July 1993 - April 1994
Aldus Corporation September 1993 - December 1993
Skills
SAP, ERP, Business Process, Training, KCS, SAP R/3, Management, Enterprise Software, Pre-sales, Integration, SD, Business Intelligence, CRM, Program Management, Customer Service, Instructor-led Training, SAP SD, Logistics, SharePoint, SAP ERP, Business Process..., Materials Management, Project Management, Product Support, Change Management, Software Documentation, Supply Chain Management, Strategy, Zendesk, FI/CO
Education
University of Washington Bothell 2012 — 2014
Bachelor's Degree, Global Studies, 3.9
Embry-Riddle Aeronautical University 2009 — 2011
Aviation Business Management
Cascadia Community College 2004 — 2006
History
Juanita HS 1990 — 1992
Avaya August 2015 - Present
BT Global Services May 2014 - August 2015
General Motors September 2013 - May 2014
Cognizant Technology Solutions July 2012 - September 2013
T-Systems May 2011 - October 2011
Skills
ITIL, IT Operations, IT Service Management, Telecommunications, IT Management, VoIP, IT Strategy, Customer Service, Team Management, Troubleshooting, Service Delivery, Service Desk, Incident Management, Requirements Analysis, Foreign Languages, Communication, Putty, Remote Troubleshooting, Microsoft Office, Business Intelligence, Active Directory, SLA, Software Project..., IT Solutions, Windows Registry, Linux, Windows 7, Remote Desktop, Remote User Support, Process Improvement, Service Management, PRINCE2, Avaya Communication...
Education
Eötvös Loránd Tudományegyetem 2011 — 2013
Oriental Languages and Cultures- Turkish
Károli Gáspár Református Egyetem
BA in International Relations
Egnyte September 2014 - Present
EMC May 2013 - August 2014
SDN Easy Consulting October 2012 - May 2013
BIG SWITCH NETWORKS October 2011 - October 2012
AVAYA March 2011 - September 2011
AVAYA March 2009 - March 2011
CISCO SYSTEMS May 2006 - February 2009
NORTEL NETWORKS April 2003 - July 2004
NORTEL NETWORKS April 2001 - April 2003
NORTEL NETWORKS November 1999 - April 2001
Skills
Go-to-market Strategy, Product Management, Product Marketing, Enterprise Software, Cloud Computing, Start-ups, Business Development, Mobile Devices, Networking, Unified Communications, Wireless, Telecommunications, Messaging, SaaS, Strategy, Data Center, Strategic Partnerships, Wireless Networking, WiFi, VoIP, Analytics, Managed Services, Solutions Marketing, Multi-channel Marketing, Cisco Technologies, Security, Small Business, Collaboration Solutions, OpenFlow, Integration, Channel Partners, Service Providers, Channel Marketing, Mobility Solutions, Marketing Strategy, Business Alliances, IP, Sales Enablement, Product Lifecycle..., Channel, Software Defined..., Enterprise Storage, Cloud Storage, Demand Generation, Management
Education
Harvard Business School 2004 — 2006
MBA, Business Administration and Management, General
Supelec 1994 — 1997
MS, Electrical Engineering, Computer Science
CSC June 2011 - Present
emorfie January 2010 - June 2011
StructuredWeb October 2010 - March 2011
Avaya October 2008 - January 2010
Avaya March 2006 - October 2008
Avaya July 2004 - March 2006
Compaq 2000 - 2001
Compaq January 1999 - January 2000
Compaq December 1995 - December 1999
Compaq October 1994 - December 1995
Skills
Marketing Strategy, Business Strategy, Business Planning, Demand Generation, Product Management, Product Marketing, Go-to-market Strategy, Strategic Partnerships, Business Development, Lead Generation, Digital Marketing, SaaS, Strategic Planning, Channel, New Business Development, Online Marketing, Strategy, CRM, Program Management, Cross-functional Team..., Salesforce.com, Start-ups, Digital, Team Building, Solution Selling, Market Research, Cloud Computing, Segmentation, Marketing, Competitive Analysis, Brand Management, B2B, E-commerce, Digital Strategy, Analytics, Business Alliances, Consulting, Marketing Management, Marketing Research, Integrated Marketing, P&L Management, Pricing, Enterprise Software, Mobile Devices, Professional Services, Management, Leadership, Social Media, Telecommunications, Marketing Communications
Education
Fairleigh Dickinson University 1988 — 1990
MBA, Mgt
Fairleigh Dickinson University 1985 — 1988
BSC, Marketing
Verizon May 2007 - Present
Edgewood Properties July 2006 - May 2007
Avaya June 2003 - April 2005
Mack-Cali Realty May 1999 - June 2003
Education
Millersville University of Pennsylvania 1991 — 1995
Bachelor's degree, English Language and Literature/Letters
Fairleigh Dickinson University
Paralegal Certification, Paralegal Studies
Technical Innovation June 2015 - Present
Crestron Electronics July 2014 - May 2015
Milner Voice & Data November 2012 - April 2014
Intelliverse March 2012 - November 2012
iManage Solutions October 2009 - March 2012
NCR Corporation February 2008 - November 2008
Altura Communication Solutions August 2005 - February 2008
NEC Corporation of America May 2004 - August 2005
Verizon Business May 2002 - August 2003
Avaya June 1999 - January 2002
Skills
New Business, Account Management, Developing Client..., Consultative Selling, Relationship Development, Lead Generation, Retail, Solution Selling, Direct Sales, Cold Calling, B2B, Channel, SaaS, Salesforce.com, Channel Management, New Business Development, Unified Communications, VoIP, Cloud Computing, Strategic Partnerships, Enterprise Software, Telephony, Avaya, IVR, SIP Trunking, Contact Centers, ACD, CRM, Channel Partners, Managed Services, Telecommunications, Selling, Sales Process, Cisco Technologies, Networking, Strategy, Sales, Management, Video Conferencing, Call Centers, Partner Management, Virtualization, Wireless, MPLS, Co-location, SIP, IP, Data Center, WAN, Ethernet
Education
Elizabethtown College
Bachelor's Degree, Political Science
Elizabethtown College
Bachelor's degree, Political Science
JPMorgan Chase & Co. August 2015 - Present
Bridgewater Associates October 2010 - March 2015
CIT Group April 2010 - October 2010
Avaya November 2008 - February 2010
Morgan Stanley April 1996 - May 2008
Goldman Sachs July 1993 - April 1996
Credit Suisse First Boston August 1987 - July 1993
Skills
IT Management, Enterprise Architecture, Infrastructure, Information Security, Risk Management, IT Operations, Program Management, IT Strategy, Transformational..., Vendor Management, Financial Services, Outsourcing, Disaster Recovery, IT Service Management, Change Management, ITIL, Business Continuity, Process Improvement, Integration, Portfolio Management, Market Data, Business Analysis, Data Center, Management, Information Technology, Enterprise Software, Strategy, Leadership, SDLC, Incident Management, SharePoint, Telecommunications, Business Process..., IT Security Best...
Education
Wichita State University 1977 — 1979
Business Data Processing
Emporia State University 1976 — 1977
Accounting and Physical Education
Wolters Kluwer January 2008 - March 2015
Avaya 2003 - 2007
Accretive 2000 - 2003
J.Crew January 1999 - October 2000
Pepsi Cola/PepsiCo 1994 - 1999
Skills
Shared Services, Product Management, Change Management, SaaS, Start-ups, SDLC, Leadership, Software Development, Enterprise Architecture, Cloud Computing, Vendor Management, Business Intelligence, Outsourcing, Process Improvement, Mergers & Acquisitions, Program Management, Business Process..., Strategic Planning, Supply Chain, IT Strategy, Business Strategy, Strategy, CTO, CIO, CPG Industry, BPO, Management Consulting, CRM, Management, Business Process, Strategic Partnerships, C Level Management
Education
Elmira College 1977 — 1981
Strategic Financial Concepts, Inc. April 2015 - Present
Siemens Energy June 2010 - January 2015
Avaya October 1999 - May 2008
Lucent Technologies 1999 - 2000
Education
University of Denver - Daniels College of Business 1997 — 1999
Masters of Science, Finance
Emporia State University 1994 — 1996
MBA, Management
Universidad de Lima
Bachelor, Industrial Engineering
Getac January 2015 - Present
Itron April 2011 - January 2015
Itron January 2010 - April 2011
General Dynamics Itronix February 2009 - January 2010
General Dynamics Itronix 2002 - February 2009
Itronix 2002 - 2008
Optical Air, LLC March 1999 - October 2005
Avaya February 2000 - June 2002
Qwest Communications June 1995 - February 2000
Kootenai County October 1994 - June 1995
Skills
LTE, RFID+, WiMAX, GPS, ZigBee, Bluetooth, UWB, Leadership, Wireless, Telecommunications, Systems Engineering, Product Management, Integration, RF, Mobile Devices, Testing, Cross-functional Team..., Electronics, Engineering Management, Program Management, GIS, Product Development, Six Sigma, Troubleshooting, Management, Strategic Partnerships, Business Development
Education
Eastern Washington University 1992 — 1994
BS, EE
ITT Tech 1989 — 1991
AA, Electronic Engineering
SFCC 1984 — 1986
AA, Business Management
SAP February 2012 - Present
General Monitors February 2011 - February 2012
Now What? Coaching February 2007 - January 2011
Avaya April 2007 - July 2008
GoRemote April 2004 - March 2006
AT&T February 2001 - March 2003
Cinema Products April 1998 - August 2001
Skills
Sales, Management, Start-ups, Product Launch, Marketing, Sales Management, Manufacturing
Education
El Camino College 1989 — 1991
Political Science
EMC February 2015 - Present
EMC April 2013 - Present
Avaya November 2011 - April 2013
Avaya December 2009 - November 2011
Avaya January 2002 - December 2009
Lucent Technologies January 1997 - January 2002
AT&T 1992 - 1998
Skills
Unified Communications, Avaya, Managed Services, Hosted Services, SIP, Contact Centers, Channel, Telephony, IVR, VoIP, ACD, CTI, Direct Sales, Sales Management, Telecommunications, Professional Services, IP, Data Center, Sales Operations, Solution Selling, Enterprise Software, Cloud Computing, Channel Partners, SIP Trunking, Management, Video Conferencing, SaaS, Leadership, Telepresence, WAN, Strategic Partnerships, Salesforce.com, Business Alliances, Cisco Technologies, Partner Management, LAN-WAN, Mobile Devices, Channel Sales, Voice, Network Architecture, IP PBX, Networking, Co-location, Unified Messaging, Sales, Ethernet, Network Design, Demand Generation, Customer Experience, Outsourcing
Education
Fairleigh Dickinson University 1989 — 1992
MBA, Marketing
Upsala College 1985 — 1989
Bachelor of Science (B.S.), Computer Science and Marketing
Genesys May 2015 - Present
Avaya October 2013 - April 2015
Verizon July 2008 - October 2013
Verizon Business July 2008 - January 2009
US LEC Corp., a PAETEC Company August 2003 - June 2008
US LEC Corp. July 2001 - March 2004
US LEC Corp. July 1999 - July 2001
MCI July 1995 - July 1999
Skills
Service Providers, Unified Communications..., Security, Wireless, Cloud Services, Business Development, Business Strategy, Strategic Sales, Cloud Computing, Vendor Management, Switches, MPLS, Telecommunications, Product Management, SaaS, Professional Services, Strategy, Ethernet, SIP, Managed Services, Sales Operations, IP, VoIP, Solution Selling, Unified Communications, Data Center, Telephony, Call Centers, Management, Information Security, Enterprise Software, Direct Sales, CRM, Strategic Partnerships, Account Management, Sales, Channel Partners, Salesforce.com, WAN, Consulting, Networking, Sales Process
Education
Emory University School of Medicine 1994 — 1995
The University of Georgia 1992 — 1994
Valdosta State University 1989 — 1991
Olympus July 2013 - Present
Avaya April 2011 - May 2013
Zep Inc. February 2009 - April 2011
Lehigh Valley IronPigs September 2008 - September 2009
T-Mobile July 2007 - July 2008
T-Mobile November 2006 - July 2007
T-Mobile September 2005 - November 2006
Skills
SAP, Training, Sales Operations, Sales, Management, Customer Service, Purchasing, Negotiation, Outlook, Project Management, Team Leadership
Education
Eastern Washington University 2002 — 2004
B.A, Economics
St. Joseph's College (IN)
Geomant January 2014 - Present
T-Systems Hungary Ltd. April 2013 - December 2013
Daten-Kontor Kft. December 2010 - March 2013
DK-Telecom 2001 - April 2011
Avaya 2000 - 2001
Bell Labs Lucent Technologies 1996 - 2000
Central European University 1992 - 1996
Skills
Call Center, Telecommunications, Managed Services, Avaya, Unified Communications, Channel, Solution Selling, Telephony, Professional Services, IVR, CTI, ACD, Pre-sales, Contact Centers, Call Centers, SIP, VoIP, Strategy, CRM, Cloud Computing, IP, Service Delivery, Management, Channel Partners, Outsourcing, Integration, Service Management
Education
Eötvös Loránd University 1982 — 1986
BSc, Biology
Eötvös József Gimnázium 1977 — 1981
University of Colorado Denver January 2010 - May 2012
Qwest Communications 2005 - 2008
Avaya 2002 - 2004
Qwest Communications 2001 - 2001
Yipes Communications, Inc. 2000 - 2001
Equipment Consulting, Inc. 1998 - 1999
Hewlett-Packard 1998 - 1998
Lucent Technologies, AT&T Bell Labs 1990 - 1997
Skills
Adobe Connect, Webinar Development, Dreamweaver, Captivate, Adobe Fireworks, Photoshop, Microsoft Word, PowerPoint, Microsoft Excel, Adobe Acrobat Pro, Adobe Premier Elements, FrameMaker, Audacity, VoiceThread, Telecommunications, Technical Writing, Instructional Design, Learning Management..., Distance Learning, E-Learning, Project Management, Project Planning, Versatile Writer, Graphics, Multimedia, Video Editing, Audio Editing, Presentation Development, Editing, ADDIE, Instructional Analysis, Job Aids, Instructional Manuals, Instructional Technology, Adobe Acrobat, Online Help, Information Mapping, Training, Software Documentation, SnagIt, SharePoint, Needs Analysis, Blended Learning
Education
University of Colorado at Denver 2010 — 2012
M.A., Information and Learning Technologies
University of Denver
Master's degree
Eastern Michigan University
B.A.
Avaya April 2015 - Present
Meru Networks January 2014 - April 2015
Blue Star June 2012 - January 2014
ESCO Technologies January 2010 - February 2012
ESCO Technologies January 2009 - January 2010
ESCO Technologies January 2008 - January 2009
ESCO Technologies October 2005 - January 2008
Advanced Communications Solutions July 2002 - November 2005
City of Ludlow, KY January 2000 - January 2004
Unishippers May 2001 - January 2002
Skills
Key Account Management, Marketing Strategy, Ethernet, Territory Startup &..., E-Learning, Surveying, Leased Lines, Forecasting, Solution Selling, Account Management, Sales Management, Strategic Partnerships, Business Development, Cloud Computing, Direct Sales, Managed Services, New Business Development, Sales
Education
Eastern Kentucky University 1995 — 1999
History
Ludlow High School 1990 — 1994
Dimension Data October 2013 - October 2014
Avaya July 2011 - December 2012
Cisco August 1997 - July 2011
AT&T June 1979 - August 1997
Skills
Telepresence, Unified Communications, GTM, Customer Advocacy, Sales Enablement, Go-to-market Strategy, Partner Development, Channel, Channel Partners, Business Alliances, SMB, Managed Services, Mobile Computing, VoIP, Data Center, IP, Demand Generation, Cloud Computing, Solution Selling, Sales Process, Partner Management, Storage, Channel Sales, Pre-sales, Management, Avaya, Telecommunications, Multi-channel Marketing, Salesforce.com, Selling, Ethernet, Product Management, SIP, Strategic Alliances, Direct Sales, Virtualization, Business Strategy, Sales Operations, SaaS, Wireless, Video Conferencing, Sales Management, Sales, Networking, Enterprise Software, Strategic Partnerships, Telephony, Cisco Technologies, Professional Services, Contract Negotiation
Education
Fairleigh Dickinson University 1981 — 1984
Master of Business Administration (MBA), Marketing
Fairleigh Dickinson University 1973 — 1979
Bachelor of Science (BS), Business Administration and Management, General
Finish Line August 2013 - Present
Avaya April 2011 - August 2013
Fry, Inc. February 2008 - January 2011
Skipping Stones May 1997 - February 2008
Siegel & Company December 1995 - June 1999
Communitec July 1992 - December 1995
Island Consulting Associates July 1988 - July 1992
Skills
Change Management, E-commerce, Requirements Gathering, Team Building, Marketing Communications, Management, Conflict Management, Program Management, Business Process, Team Leadership, Project Management, Strategy, Process Improvement, Telecommunications, Business Analysis, Integration, Team Management, Training, User Experience, Marketing, Product Development, Leadership, CRM, Product Management, Call Centers, Cross-functional Team...
Education
Eastern Michigan University
Master of Arts, English (Written Communication)
Eastern Michigan University
Bachelor of Arts, English Language and Literature
Verizon Enterprise Solutions April 2013 - April 2014
Verizon Enterprise Solutions July 2012 - April 2013
Verizon Enterprise Solutions May 2011 - July 2012
DJJ Technologies March 2010 - May 2011
Consultedge October 2006 - September 2009
Consolidated Technologies October 2004 - August 2006
Office Solutions March 2004 - October 2004
Avaya September 2001 - September 2003
Avaya March 1998 - February 2001
Lucent Technologies December 1996 - March 1998
Skills
Avaya, Juniper, ITIL, IP, LAN/WAN, UC, Messaging, Modular Messaging, VoIP, PBX, Unified Communications, Telephony, Telecommunications, SIP, Call Center, Voice Mail, MPLS, IVR, ISDN, Video Conferencing, Managed Services, Cabling, ACD, Data Center, TDM, WAN, T1, Consultative Selling, Cloud Computing, Avaya PBX, Unified Messaging, IP Networking, QoS, Pre-sales, Solution Selling, Switches, Sales Engineering, Integration, Call Centers, Wireless, Enterprise Software, Networking, Selling, Professional Services, Security, LAN-WAN, Routing, SIP Trunking, Mobile Devices, Ethernet
Education
Edinboro University of Pennsylvania
Computer Science
Green Brook High School
Weichert Realtors March 2002 - 2010
Avaya March 1975 - July 2001
Skills
Real Estate, Investment Properties, Selling, First Time Home Buyers, Sellers, FHA, Condos, Residential Homes, New Home Sales, Rentals, Relocation, Single Family Homes, Short Sales, Buyer Representation, Sales, Townhomes, Listings, Foreclosures
Education
Fairleigh Dickinson University 1969 — 1974
Weill Cornell Medical College July 2008 - Present
Avaya September 2002 - November 2007
Avaya August 1999 - September 2002
Nabisco 1994 - 1999
Nabisco 1989 - 1994
Nabisco 1984 - 1989
Keuffel & Esser Company 1984 - 1985
Keuffel & Esser Company 1979 - 1984
Amerada Hess 1978 - 1979
Amerada Hess 1977 - 1978
Skills
Disaster Recovery, Business Continuity..., Business Continuity, Management, Crisis Management, Analysis, Emergency Management, Finance, Vendor Management, Incident Management, Risk Assessment, Program Management, Risk Management, Governance, Process Improvement, Project Management, Information Security, Security, ITIL, Data Center
Education
Fairleigh Dickinson University 1980 — 1982
MBA, Finance
William Paterson University of New Jersey 1973 — 1977
BA, Accounting
White Sage Consulting November 2014 - Present
Vertical Partners West, LLC March 2012 - November 2014
Salesforce.com November 2009 - January 2012
Sirius Computer Solutions October 2006 - January 2009
Intermountain Technology Group August 2004 - October 2006
Avaya March 2001 - August 2003
Enterasys Networks April 1998 - March 2001
Skills
Cloud Computing, Storage, Virtualization, Software Sales, Solution Selling, Cold Calling, Sales Prospecting, Consultative Approach, Computer Hardware, Sales, Salesforce.com, Software Industry, Disaster Recovery, Enterprise Software, CRM, Sales Operations, Business Intelligence, E-commerce, New Business Development, SaaS, Account Management, Strategic Partnerships, Lead Generation, Direct Sales, Sales Process, Business Development
Education
San Jose State University 1986 — 1988
Bachelor of Arts, English
Evergreen Valley College 1984 — 1986
Associate of Arts (AA), Liberal Arts and Sciences/Liberal Studies
ADP March 2008 - Present
Your Web Stage October 2005 - Present
Educational Testing Service (ETS) March 2007 - March 2008
Merrill Lynch June 2004 - February 2007
Avaya August 2000 - August 2003
Merrill Lynch July 1999 - July 2000
Merck 1998 - 1999
AT&T 1984 - 1998
Skills
Captivate, Instructional Design, Instructor-led Training, Technical Writing, E-Learning, Needs Analysis, Blended Learning, Software Documentation, Learning Management..., ADDIE, Training, Project Management, Visio, Content Management
Education
Fairleigh Dickinson University 1987 — 1992
Graduate Coursework - Industrial Psychology
University of Denver 1982 — 1984
Graduate Coursework - Management
Metropolitan State University of Denver 1972 — 1980
BA, Psychology, Political Science
Cyrious Consulting, LLC May 2010 - Present
Bristol-Myers Squibb July 2008 - December 2010
Hatboro-Horsham Soccer Club July 2008 - January 2009
St. Joseph's University August 2003 - January 2009
Aramark Healthcare October 2007 - March 2008
Bristol Myers Squibb October 2003 - April 2007
Avaya December 2001 - December 2002
Rutgers Career Services January 1998 - May 2002
Rutgers University, Center for Applied Psychology 2000 - January 2002
Rutgers University, Graduate School of Applied and Professional Psychology, Organization Consulting 1999 - 2000
Skills
Vendor Management, Change Management, Mentoring, Process Improvement, Human Resources, Training, Organizational..., Organizational..., Employee Engagement, Consulting, Business Process..., Organizational Design, Emotional Intelligence, Leadership Development, Team Building, Leadership, Recruiting, Interviews, Program Management, Personnel Management, Management, Workforce Planning, Employee Benefits, Cross-functional Team..., Outsourcing, Executive Coaching, Analysis, Management Development, Talent Management
Education
Rutgers University-New Brunswick 1997 — 2006
Psy. D, Organizational Psychology
Fairleigh Dickinson University 1994 — 1996
M.A., Industrial/Organizational Psychology
Seton Hall University 1989 — 1993
B.A., Psychology
Bishop George Ahr 1982 — 1989
High School Diploma, College Preparatory Classes
Avaya May 2011 - Present
Avaya October 2010 - May 2011
Avaya March 2006 - October 2008
MarketSource, Inc. 2003 - 2006
Skills
Unified Communications, Avaya, VoIP, Telecommunications, Managed Services, Call Centers, Channel Partners, Cloud Computing, Contact Centers, Data Center, Direct Sales, IP, IVR, Pre-sales, Vendor Management
Education
Elon University 1999 — 2003
Business Administration, Marketing
Elon University - Martha and Spencer Love School of Business 1999 — 2003
Umpqua Bank April 2014 - Present
Sterling Savings Bank September 2003 - April 2014
EWU December 2002 - August 2003
Avaya May 1999 - August 2002
Bank of America February 1996 - April 1998
Spokane Economic Development Council September 1992 - February 1996
Skills
Internal Communications, Banking, Corporate Communications, Leadership, Project Management, SharePoint, Technical Writing, Strategic Communications, Public Relations, Crisis Communications, Press Releases, Newsletters, Editing, Social Media, Copywriting, Analysis, Teamwork, Program Management
Education
Gonzaga University 2008 — 2010
Masters, Communication and Leadership
Eastern Washington University 1994 — 1998
Bachelors, English education and history
Spokane Falls Community College 1989 — 1992
AA, Spanish
Cadre Solutions 2001 - Present
Manheim July 2003 - May 2008
Avaya December 1994 - October 2000
Lucent Technologies 1994 - 2000
Skills
Writing, Documentation, Technical Writing, Instructional Design, Web Content, InDesign, FrameMaker, Adobe LiveCycle Designer, Microsoft Office, Microsoft SQL Server, Captivate, Articulate Studio, Photoshop, Adobe Acrobat, Editing, Software Documentation, Technical Training, RoboHelp, Project Management, Multimedia, Employee Training, Analysis, WebEx, Technical Documentation, Online Help, Technical Communication, Content Management, Blended Learning, SnagIt, Process Improvement, E-Learning, SharePoint
Education
Indiana University Bloomington 1982 — 1985
MA, Germanic Studies
Eastern Michigan University 1978 — 1982
BA, German Language and Lit.
THS
NACR July 2011 - Present
Avaya Inc January 2007 - October 2010
Avaya June 2003 - January 2007
Avaya June 2001 - June 2003
Avaya March 2000 - June 2001
Lucent Technologies June 1999 - March 2000
Lucent Technologies January 1998 - June 1999
Lucent Technologies April 1996 - January 1998
AT&T February 1987 - April 1996
Education
Fairleigh Dickinson University 1983 — 1985
MBA, Finance
Kean University 1975 — 1979
BA, Economics
Paramus Catholic 1970 — 1974
HS, College Prep
The Medicines Company July 2014 - Present
Actavis August 2012 - July 2014
Johnson & Johnson October 2008 - August 2012
Kings 2001 - 2009
Johnson & Johnson Pharmaceutical Research & Development 2007 - October 2008
Ortho Biotech 2004 - 2007
Avaya 2000 - 2004
Skills
Forecasting, Sarbanes-Oxley Act, Cross-functional Team..., Financial Analysis, Cognos, Pricing, Financial Modeling, Essbase, Hyperion Enterprise, Process Improvement, Data Analysis, Variance Analysis, Financial Reporting, Budgets, Analysis, Pharmaceutical Industry, Strategic Financial..., SAP, Business Analysis, Accounting, Financial Planning, Management, Finance, Managerial Finance, Auditing
Education
Fairleigh Dickinson University 1999 — 2003
MBA, Finance
Fairleigh Dickinson University 1994 — 1998
BS, Finance
Avaya January 2014 - Present
Polycom January 2013 - January 2014
Avnet Technology Solutions July 2011 - December 2012
Avnet Technology Solutions July 2010 - June 2011
Tallard Technologies January 2009 - December 2010
Tallard Technologies Inc. June 2002 - December 2008
ABB September 1997 - July 2002
Proegos July 1994 - August 1997
ATBT August 1990 - June 1994
Skills
Business Development, Telecommunications, Networking, Strategic Partnerships, Sales, Marketing Strategy, Negotiation, Enterprise Software, Partnerships, Channel, Solution Selling, Unified Communications, Business Strategy, Channel Partners, Go-to-market Strategy, Sales Management, Sales Operations, Strategy, Selling, Business Planning, Team Leadership, B2B, International Sales, Sales Process, Managed Services, Business Alliances, Pre-sales, Cloud Computing, Product Management, SaaS, VoIP, Professional Services, Management
Education
Emory University - Goizueta Business School 2002 — 2004
MBA
Universidad Simón Bolívar 1985 — 1992
B.S. Electrical Engineer
NCUA June 2010 - Present
Wyndham Worldwide April 2008 - January 2010
Townhomes at Hunting Meadow September 2001 - December 2008
Wyndham Worldwide January 2007 - April 2008
Avaya June 2005 - January 2007
International Specialty Products August 2004 - June 2005
International Specialty Products March 2001 - August 2004
Moore Stephens October 1994 - February 2001
Panasonic 2000 - 2001
AT&T Mobility 1990 - 1994
Skills
Reporting & Analysis, Financial Reporting, Financial Analysis, Journal Entries, Accruals, Reconciliations, Variance Analysis, General Ledger, Monthly Close, Accounting, Budgeting, Banking, Documentation, Excel, Internal Audit, Auditing, Policy, Internal Controls, Audit, Financial Accounting, SEC reporting, Word, Reconciliation, US GAAP, Due Diligence, SEC filings, Sarbanes-Oxley Act, Microsoft Excel, Account Reconciliation, Microsoft Word, Analysis, Budgets, CPA, Financial Statements, GAAP, Finance, Managerial Finance, Revenue Recognition, Cash Flow, Tax, Cash Management, Financial Audits, Sarbanes-Oxley, Financial Modeling, Accounts Payable, Forecasting, Accounts Receivable, QuickBooks, IFRS, Financial Forecasting
Education
Fairleigh Dickinson University 1990 — 1994
Bachelor of Science, Accounting
Avaya February 2008 - Present
Sun Microsystems 1999 - 2007
Lotus Development 1998 - 1999
Apple Computer 1988 - 1997
Skills
Salesforce.com, Strategic Partnerships, SaaS, Telecommunications, Call Center, Direct Sales, Account Management
Education
St. Catherine University 2006 — 2009
Master of Arts, Holistic Health
Elmhurst College 1997 — 2002
Bachelor of Arts (B.A.)
Convetit June 2015 - Present
Yardbook.com June 2015 - Present
Oracle February 2010 - February 2012
Oracle April 2008 - June 2010
Avaya May 2006 - November 2007
Avaya October 2005 - May 2006
Avaya October 2004 - October 2005
Qwest Communications 2002 - 2004
Skills
Management Consulting, Managed Services, Sales Management, IT Strategy, Team Leadership, IT consulting, Networked Enterprise, Sustainability, Expert Systems, expert media, expert networks, SaaS, Platform Development, Product Management, Consulting, Enterprise Software, PaaS, Strategy, Business Development, Business Strategy, Strategic Planning, Integration, Business Transformation, Selling, Executive Management, Account Management, Solution Architecture, Financial Modeling, Start-ups, Leadership, Business Planning, Mergers & Acquisitions, Business Process, Marketing Strategy, Expert Networks
Education
The University of Chicago - Booth School of Business 2007 — 2009
MBA
Emory University - Goizueta Business School 1997 — 1999
BBA, International
Japan Center of Michigan State Universities 1992 — 1993
completion, Japanese language, culture, business, film
University of Cincinnati College of Business 1991 — 1993
Chagrin Falls High 1987 — 1991
Social Security Administration June 2013 - Present
AVAYA, Inc. March 2011 - June 2013
UTDi January 2009 - November 2011
Avaya Government Solutions 2001 - 2008
AVAYA 2000 - 2008
Verizon Business 2004 - 2005
AT&T of Puerto Rico 1990 - 1999
AT&T 1990 - 1997
Skills
Languages: Proficient..., Avaya, SIP, Channel, Unified Communications, Sales Engineering, Telephony, Channel Partners, Telecommunications, Video Conferencing, Solution Selling, IP, VoIP, Wireless, Call Centers, Ethernet, Routers, WAN, H.323, IVR, Network Design, MPLS, Routing, Cloud Computing, Wireless Networking, Pre-sales, Contact Centers, Data Center, SaaS, Security, Switches, Unified Messaging, SIP Trunking, Product Management, Network Security, Direct Sales, LAN-WAN, Avaya Technologies
Education
Fairleigh Dickinson University 1978 — 1981
BS, Mechanical Engineering Technology
CORHIO August 2013 - Present
Avaya February 2008 - May 2013
Cintas June 2004 - January 2008
Skills
Customer Satisfaction, Customer Service, Team Building, Escalation, Customer Experience, Team Leadership, Training, Service Management, Metrics, Management, Process Improvement, Operations Management, Vendor Management, Telecommunications, Unified Communications, Call Center, IVR, Change Management, Leadership, Recruiting, Coaching, Avaya, Team Management, Service Delivery, Call Centers, Contact Centers, Workforce Management, Cross-functional Team..., LAN-WAN, Analysis, Technical Support, Troubleshooting, Telephony, Performance Management, Data Center, Integration
Education
University of Maryland College Park 2015 — 2016
Cyber Security
Troy University 2006 — 2007
Master of Business Administration (MBA)
Excelsior College
B.S, Biology
Avaya Product ManagerNCRSeptember 1996 - May 2000
Education
Fairleigh Dickinson University 1981 — 1987
Citigroup General ManagerAVAYA1999 - 2005
Avaya September 1999 - August 2001
Lucent Technologies January 1997 - September 1999
AT&T August 1979 - December 1996
Education
Fairfield University 1976 — 1979
Staint Stephens 1964 — 1975
Turbo HorsePower January 2003 - Present
Avaya 1996 - 2001
AT&T Global Services February 1974 - October 1996
Skills
Telecommunications, Customer Relations, Customer Service, Negotiation, Sales Management, Product Development, Team Building, Coaching, Marketing Strategy, New Business Development, Problem Solving, Business Strategy, Business Planning, Online Marketing, Account Management, Product Management, Team Leadership
Education
Eastern New Mexico University 1967 — 1971
Bachelor's degree, Economics & Psychology
Verizon September 2008 - Present
Genesys September 2006 - September 2008
Avaya 1988 - 2006
AT&T 1988 - 1998
Skills
CTI, Call Recording, ACD, Unified Communications, IVR, Avaya Sales Certified,..., Genesys, Avaya, Call Logging, Telephony, SIP, Managed Services, VoIP, Solution Selling, Telecommunications, Cloud Computing, Vendor Management, Avaya Technologies, Professional Services, IP, SaaS, Call Centers, Contact Centers
Education
Fairleigh Dickinson University 1977 — 1982
MBA, Finance
Arrow S3 January 2012 - Present
Cross 2006 - 2012
Avaya 2004 - 2006
Lucent Technologies 1996 - 2001
AT&T 1985 - 1996
Skills
Direct Sales, Unified Communications, Avaya, VoIP, Managed Services, Go-to-market Strategy, Wireless, Salesforce.com, Solution Selling, Sales Management, Professional Services, Channel, Telephony, Account Management, IP, SaaS, Cloud Computing, Telecommunications, Sales Operations, SIP, Call Centers, Channel Partners, Contact Centers, Strategic Partnerships, New Business Development, Sales Process, SIP Trunking, IVR, Sales, Unified Messaging, Video Conferencing, MPLS, Co-location, Data Center, Sales Engineering, ACD, Pre-sales, T1, WAN, Cisco Technologies, Ethernet, Avaya Technologies
Education
Elmhurst College 1985 — 1992
AKR Research Services January 2010 - Present
GitNitRight November 2007 - Present
NoCoNet Organization February 2008 - July 2008
CollectiveView April 2005 - September 2007
AKR Research Services March 2004 - April 2005
CB Richard Ellis November 2002 - March 2004
Avaya 2001 - 2004
Apple One/ACT-1 Technical April 2001 - November 2002
Skills
Facilities Management
Education
Front Range Community College 1991 — 1992
Certificate, Management
University at Buffalo 1982 — 1984
Erie Community College 1980 — 1982
Associate of Science, Engineering Science
ATL Rebuilders, Inc. October 2008 - Present
Independent Sales Associates June 2001 - Present
Cornerstone Real Estate Investments, LLC 2007 - 2009
universal solutions 2002 - 2006
Avaya 1987 - 2005
TIC enterprises 1992 - 2001
ATT GBS 1985 - 1987
Education
Fairfield University 1979 — 1983
BS, Finance
University of Richmond 1979 — 1980
AATP Welding & Fabrication, LLP April 2015 - Present
Avista Utilities November 2011 - October 2014
Hewlett-Packard June 2006 - October 2011
Avaya 2001 - 2006
Quintus 2000 - 2001
Software Spectrum 1998 - 2000
Skills
Team Building, Team Leadership, Team Management, Program Management, Problem Solving, Program Development, Capital Budgeting, Budget Reconciliation, Budget Process, Project Management, Management, Outsourcing, Testing, Networking, PMP, CRM, Resource Management, Budgets, Vendor Management, Visio, MS Project, Integration, Process Improvement, SharePoint, PMO, Software Project..., SDLC, Software Documentation, Cross-functional Team..., IT Management, Business Analysis, ITIL, Requirements Analysis, Agile Methodologies, Agile Project Management, Microsoft Project, Project Planning, Troubleshooting, Enterprise Software, Leadership, Strategy, Microsoft Office
Education
Anvil Welding 2014 — 2015
AWS & WABO Certifications, Welding Proceses
Edmonds Community College 1996 — 1997
Associate of Arts (A.A.), Computer/Information Technology Administration and Management
Visto Corp August 2004 - October 2008
Avaya July 2000 - September 2004
Education
Everett Community College 1998 — 2000
Alcatel-Lucent June 2008 - Present
Avaya September 2004 - May 2008
avaya 2006 - 2008
AT&T June 2002 - September 2004
TeleInfonet September 2001 - June 2002
Cyberpath Inc July 2000 - August 2001
Education
Fairleigh Dickinson University 1985 — 1987
Master of, Computer Science
Tyco September 2012 - Present
Tyco International December 2010 - September 2012
Tyco Flow Control August 2008 - December 2010
Avaya June 2007 - May 2008
Avaya February 2001 - June 2007
Honeywell 1995 - 2001
AlliedSignal 1995 - 2001
Skills
Microsoft Office, Administrative Support, Six Sigma, Mergers, Outlook, Administrative..., Project Planning, Mergers & Acquisitions, Recruiting, Management, Leadership, Event Planning, Time Management, Training, Customer Service, Marketing, Human Resources, Administrative...
Education
Fairleigh Dickinson University 1995 — 1997
Bachelor of Arts (B.A.), General Studies (Liberal Arts)
Katharine Gibbs School
Executive Secretarial Certificate, Executive Secretarial Studies
Southern Seminary Junior College
AA, Liberal Arts
IBM February 2015 - Present
IBM August 2010 - Present
IBM Global Services September 2010 - October 2012
Servion Global Solutions August 2008 - September 2010
Avaya October 2006 - August 2008
Avaya July 2005 - October 2006
Skills
Cloud Computing, Managed Services, Unified Communications, Pre-sales, Solution Selling, SaaS, Management, CRM, Telecommunications, Professional Services
Education
Marshall University 1995 — 1996
Master of Arts in Journalism, Print and Broadcast Journalism
Embry-Riddle Aeronautical University 1988 — 1993
BS of Professional Aeronautics, Aviation Business
Microsoft 2011 - Present
Clearwire December 2009 - March 2011
Internap February 2009 - December 2009
Real Networks July 2008 - March 2009
Amazon.com November 2000 - July 2008
Franklin Templeton Group October 1999 - November 2000
Franklin Templeton 1999 - 2000
Cirent 1997 - 1999
Avaya 1997 - 1999
Lucent 1997 - 1999
Education
Eastern Michigan University 1990 — 1991
B.S., Computer Science
Avaya January 1988 - Present
Skills
Project Management, Requirements Analysis, SDLC, Technical Documentation, Software Development, Telecommunications, Vendor Management, Integration, SQL, Supply Chain, Software Project..., Process Improvement, Business Analysis, Requirements Gathering, Call Centers, Avaya, Telephony, Program Management, Linux, Unix, PMP, Software Documentation, PMO, Business Process
Education
Fairleigh Dickinson University 1977 — 1981
Bachelor's Degree, English, 3.4
Friedkin Aviation November 2014 - Present
Associated Aircraft Group August 2013 - October 2013
Sanofi May 2011 - May 2013
sanofi-aventis 2011 - 2012
JAYHARKINS AIRCRAFT MAINTENANCE MGMT AND CONSULTANTS LLC November 2009 - May 2011
Avaya 2005 - 2008
Aventis Pharmaceuticals July 2002 - May 2004
Jet Aviation 1996 - 2002
Skills
Aviation, Aircraft, Aerospace, Aircraft Maintenance, Helicopters, Flights, Airlines, Avionics, Airworthiness, Operations Management, Military, Process Improvement, Program Management, Team Building, Inspection, Commercial Aviation, Leadership, Line Maintenance, Quality Assurance, Safety Management..., Security Clearance, Maintenance Management
Education
Embry-Riddle Aeronautical University 1993 — 1996
BS/AS, Aviation Mx
Avaya July 1996 - Present
Skills
Demand Generation, Sales Enablement, Go-to-market Strategy, Channel Partners, Product Marketing, Multi-channel Marketing, Channel, Marketing, Telecommunications, Unified Communications, Lead Generation, Digital Marketing, Marketing Strategy, Strategic Partnerships, Product Management, Solution Selling, Competitive Analysis, Salesforce.com
Education
Fairleigh Dickinson University 1992 — 1994
MBA
Fairleigh Dickinson University 1988 — 1992
B.A., Finance / Economics
None July 2009 - Present
CommScope Inc. March 2007 - July 2009
Andrew Corporation 2001 - 2007
AT&T/Lucent/Avaya 1994 - 2001
Lucent Technologies 1981 - 2001
Avaya 1994 - 1995
Education
Eastern Kentucky University 1969 — 1972
BBA, Management/Accounting
University of Hawaii at Manoa
Exec. Prog., International Business
Chris Myers' Children's Place 2011 - Present
Avaya 2003 - 2008
AVAYA, Lucent Technologies, AT&T, Southern Bell 1979 - 2003
Skills
Teaching, Strategic Partnerships, Telecommunications, Solution Selling, Strategy, Sales Management, Account Management, Management Consulting, Team Building, Team Leadership, Consulting, Thought Leadership, Situational Leadership, Crisis Management, Life Coaching, Crisis Counselling, Non-Violent Crisis..., Spiritual Counselor, Spiritual Direction, Business Analysis, Business Planning, Organizational...
Education
University of Minnesota-Twin Cities 1967 — 1968
Journalism
Evangel University 1961 — 1965
Bachelor of Arts (B.A.), English, Journalism, College
Lenape Regional High School 1958 — 1961
High School Diploma, 12
Avaya 2003 - Present
Qwest 1997 - 2006
Utah State University January 1991 - April 1995
Education
Utah State University 1989 — 1992
Masters, Instructional Technology
Eastern Oregon University 1982 — 1987
BS, Education
NACR January 2009 - Present
Avaya 2006 - November 2008
Avaya January 1971 - October 2008
Skills
Avaya, Unified Communications, Business Development, Direct Marketing, Telephony, VoIP, Leadership, Managed Services, Service Delivery, IVR, Sales Operations, Sales Process, Management, Telecommunications, ACD, Video Conferencing, Call Centers, Program Management, CTI, Solution Selling, Vendor Management, SIP Trunking, Outsourcing, Channel, Ethernet, Contact Centers, T1, Wireless, LAN-WAN, Enterprise Software, Salesforce.com, WAN, Go-to-market Strategy, Customer Experience, Pre-sales, Selling, Training, New Business Development, SIP, Product Management, Sales Engineering, Strategic Partnerships, Professional Services, Voice Mail, IP, Network Architecture, Networking, Customer Satisfaction, CRM, Channel Partners
Education
Rockhurst University 1978 — 1982
MBA, Business Management
Emporia State University 1966 — 1970
BSB, Business
CIT March 2015 - Present
TD Bank February 2010 - March 2015
CA Technologies February 2006 - July 2009
Selective Insurance June 2005 - October 2005
Avaya July 2003 - August 2004
Lazard November 1999 - August 2001
PricewaterhouseCoopers August 1997 - October 1999
Skills
Strategic Financial..., Project Management, Process Improvement, Managerial Finance, Sarbanes-Oxley Act, Business Planning, Acquisition Integration, Management, Change Management, Leadership, Restructuring, Product Management, Alternative Investments, CRM, Budgets, Cross-functional Team..., Program Management, Treasury Management
Education
New York University - Leonard N. Stern School of Business 2001 — 2003
MBA, Finance & Accounting
EMLYON Business School 1995 — 1997
Master's, Commerce
University of Denver - Daniels College of Business 1992 — 1995
Bachelor's, Finance
Hewlett Packard Enterprise Services, LLC November 2014 - Present
Avaya September 2006 - Present
Bright House Networks 2006 - September 2006
FIS 2006 - 2006
JP Morgan Chase 1990 - 2006
JPM Chase August 1990 - September 2005
Nielsen Media Research/Information Services & January 1988 - June 1991
BAY PARK PERSONNEL January 1986 - February 1989
NEW YORK DEPARTMENT OF TRANSPORTATION 1982 - 1986
Skills
Telecommunications, Telephony, ACD, Avaya, PBX, Call Routing, Contact Centre, AT&T RoutIt! and..., Network Devices, Troubleshooting, AT&T Business Direct, Call Centers, Switches, Routing, Workforce Management, Servers, Managed Services, Technical Support, Data Center, Networking, Customer Experience, Customer Satisfaction, AT&T Connect, IVR, Call Center, VoIP, CTI, Contact Centers, Genesys, Vendor Management, LAN-WAN, Software Documentation, IP, Ethernet, ISDN, Cisco Technologies, TCP/IP, MPLS, Voice Mail, Routers, TDM, QoS
Education
Erie Community College
AAS, Child Education
University at Buffalo
Business
Alticast June 2010 - Present
Avaya July 2009 - February 2010
Samsung Electronics February 2006 - July 2008
Skills
Embedded Systems
Education
Ewha Womans University 2004 — 2006
MA, Computer Science
Ewha Womans University 1998 — 2003
BA, Computer Science
Avaya June 2000 - December 2006
Avaya June 2000 - December 2006
Skills
Government, Tax, Corporate Tax, Auditing, Public Policy, Leadership, Policy Analysis, Nonprofits, Strategic Planning, Policy, Public Speaking, Sustainability, Strategic Communications, Management Consulting, Program Management, Research, Community Outreach, Politics, Strategy
Education
Fairleigh Dickinson University
Master of Business Administration (M.B.A.), BS in Accounting, MBA in Taxation & Accounting
Avaya November 2006 - Present
Lucent Technologies January 1997 - January 2006
Lucent Technologies November 1995 - January 1997
Skills
SIP, H.323, VoIP, Avaya, IP, Telephony, ISDN, Switches, Cisco Technologies, WAN, Unified Communications, SIP Trunking, TDM, Telecommunications, Routing, Ethernet, Wireless, Avaya Communication..., TCP/IP, Troubleshooting, ACD, Media Gateways, QoS, LAN-WAN, CCNA, Voice Mail, VPN, Network Architecture, Routers, Network Engineering, MPLS, Wireless Networking, SNMP, Data Center, Unified Messaging, IP PBX, Call Centers, T1
Education
Metropolitan State University of Denver 1997 — 2004
BS, Computer Science
El Camino College 1988 — 1991
AA, Electronic
Seance Software August 2003 - July 2005
Avaya June 2002 - August 2003
Lucent Technologies December 1999 - August 2002
SoundLogic June 1996 - November 1999
Pacic Bell (Informations Services )(PBIS) 1991 - 1996
Digital Sound Corpration 1986 - 1996
Applied Intelesys March 1987 - June 1991
Aviotex March 1986 - April 1987
Education
École Supérieure d'Électricité 1980 — 1981
D.E.A., Signals & Systems
University of Wisconsin-Madison 1976 — 1977
MSEE, Electrical & Computer Engineering
Western Michigan University 1974 — 1977
BS ECE, Electrical & Computer Engineering
Alborz 1968 — 1974
Diploma
Avaya January 2015 - Present
Warnaco (Acquired February 2013) November 2005 - September 2013
Pinnacle Foods Corporation October 2001 - November 2005
ConAgra (International Home Foods) November 1999 - September 2001
PwC January 1995 - November 1999
Skills
Transfer Pricing, International Tax, Sarbanes-Oxley Act, Corporate Tax, Tax, Accounting, Financial Reporting, Due Diligence, Mergers, VAT, US GAAP, Strategic Financial..., Financial Analysis, Forecasting, Financial Modeling, Internal Controls, Restructuring, Sarbanes-Oxley, Financial Accounting, Auditing
Education
Fairleigh Dickinson University 1998 — 2001
MST, Tax
Muhlenberg College 1984 — 1987
BS, History
JCS PIZZA GROUP, INC. April 2001 - Present
Celestica 2004 - 2009
Avaya 2000 - 2004
Lucent 1994 - 2000
AT&T 1968 - 1994
Skills
Integration, SAP, Operations Management, Process Improvement, Supply Chain, Inventory Management, Supply Chain Management, ERP, Cross-functional Team..., Process Engineering, Six Sigma, Manufacturing, Program Management, Vendor Management
Education
Eastern Michigan University 1971 — 1978
Accounting
Avaya March 2011 - Present
T-Systems (A division of Deutsche Telekom) Assigned to WestLB bank April 2010 - November 2010
Interpublic Group May 2004 - January 2010
Keyspan Energy (National Grid) November 1993 - January 2004
Skills
Virtualization, Data Center, Citrix, Cloud Computing, ITIL, Cisco Technologies, Disaster Recovery, Team Leadership, System Administration, Infrastructure, Integration, VMware, Unix, Windows, Windows Server
Education
Pace University 1999 — 2003
MS, Telecommunications
Rutgers, The State University of New Jersey-Newark
BA, Information Systems
Essex County College
Essex Couty College
Essex County College
Avaya August 1998 - March 2012
Skills
Customer Service, Shell Scripting, Troubleshooting, Linux, SQL, Microsoft Office, Testing, Agile Methodologies, Software Development, Microsoft Excel, Software Documentation, Requirements Analysis, MySQL, Windows, Microsoft Word
Education
Excelsior College 2010 — 2014
Centura Health at Home March 2008 - Present
Avaya August 1987 - March 2005
Skills
Software Documentation, Translation, Healthcare, Proofreading, English, Project Management, Hospitals, Quality Assurance, Medical Coding, Process Scheduler, HIPAA, EMR
Education
Emily Griffith Technical College 2013 — 2014
ICD-10-CM Medical Coding & PCS, Medical, A
Red Rocks Community College 1985 — 1987
n/a, general
Stanley Black & Decker , Inc. April 2009 - Present
Avaya April 1979 - December 2008
Skills
Software Development, Integration, Business Intelligence, Customer Service, Microsoft SQL Server
Education
Essex Community College 1975 — 1977
Patterson High School 1971 — 1975
Avaya April 2015 - Present
AT&T January 2015 - Present
AT&T January 2014 - Present
AT&T January 2012 - December 2013
AT&T Mobility 2005 - 2012
AT&T Mobility May 2010 - December 2010
Education
University of Illinois Springfield 2001 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Eastern Illinois University 2000 — 2001
Avaya October 2005 - Present
AT&T February 1981 - May 2005
AT&T Wireless 2001 - 2005
Skills
Call Centers, Customer Service, Outlook, Salesforce.com, Visio, System Administration, Project Management, Vendor Management, VoIP, Lotus Notes, Microsoft Office, Avaya, Office Management, Management, Microsoft Excel, Video Conferencing, Invoicing, Team Leadership
Education
Fairleigh Dickinson University