Avaya Company
Industry: Technology company
DescriptionAvaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services. Customer service: 00 1 908-953-6000 Headquarters: Santa Clara, California, United States Revenue: 3.27 billion USD (2017) CEO: Jim Chirico (1 Oct 2017–) Subsidiaries: Radvision, Zang, Inc., Avaya Global Services, Parent organization: Avaya Hldgs
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Avaya Employees
Oracle November 2011 - Present
Colorado Nature Photography October 2011 - Present
Citrix Systems September 2010 - November 2011
Microsoft March 2008 - September 2010
Avaya July 2007 - March 2008
Innovar Group January 2006 - July 2007
Catalyst Search August 2004 - January 2006
ISYS Technologies April 2003 - August 2004
DeVry University April 2002 - April 2003
International WebWorks July 2001 - April 2002
Skills
Technical Recruiting, Sales Recruitment, Project Management, People Management, Leading Teams, Social Networking, Website Development, SharePoint, Public Speaking, MS Office Suite, Applicant Tracking..., Search Engine..., Intercultural..., DoD, Healthcare IT, Software Industry, Human Resources, Recruiting, Leadership, Management, Healthcare Information..., Sourcing, Telecommunications, Process Improvement, Microsoft Office, Cloud Computing, SEO, Screening, Product Management, Professional Services, Training, Networking, Talent Acquisition, SDLC, Talent Management, Market Research, Team Leadership, Sales, CRM, Hiring, Account Management, Security, Temporary Placement, Enterprise Software, Interviews, Outsourcing, Consulting, Internet Recruiting, Sales Operations, College Recruiting
Education
University of Northern Colorado 1997 — 1999
Masters, Communications
University of Northern Colorado 1994 — 1997
Bachelors, Communications
Rolland Safe & Lock August 2014 - Present
Target November 2011 - April 2013
Critical Information Network June 2008 - November 2011
TWL Knowledge Group June 2008 - December 2008
Galt Medical November 2006 - May 2008
Kelly Services January 2004 - May 2006
Avaya February 2002 - November 2003
Skills
Performance Management, Employee Relations, Human Resources, Recruiting, Training, HRIS, Personnel Management, Employee Benefits, Leadership, HR Policies, Management, Employment Law, Payroll, Labor Relations, CRM, Talent Acquisition, Succession Planning, Executive Coaching, Strategic Planning, Performance Improvement, Building Relationships, Human Capital, Account Management, Sales, Team Building, Process Improvement, Vendor Management
Education
The University of Texas at Dallas - School of Management 2000 — 2002
Master, Intenational Business
University of North Texas 1994 — 1998
Management, Human Resources
Bank of America May 2013 - May 2014
Avaya October 2009 - May 2013
Avaya June 2008 - May 2013
Avaya September 2004 - September 2008
Expanets April 1999 - March 2004
Lucent Technologies February 1996 - September 1999
Skills
Strategy, Strategic Partnerships, Program Management, Customer Satisfaction, Vendor Management, Business Development, Product Management, Management, Global Marketing, Leadership, Solution Selling, Go-to-market Strategy, Sales, Executive Management, Channel, Channel Programs, Marketing, Cross-functional Team..., Team Building, Global Leadership, Building Relationships, Global Delivery, Sales Operations, Direct Sales, International Management, Staff Development, Business Alliances, CRM, IP, Data Center, Telephony, Telecommunications, Managed Services, Professional Services, Unified Communications, SaaS, B2B, Contact Centers, Call Centers, Enterprise Software, Call Center, VoIP, Avaya, SIP, Cloud Computing, Avaya Technologies, Channel Partners, Strategic Planning, Account Management, Wireless
Education
University of Northern Colorado 1976 — 1980
Bachelor's degree, Business Administration and Management, General
Avaya July 2014 - Present
Skills
SIP, VoIP, Managed Services, Telecommunications, Unified Communications, WAN, IP, Avaya, Telephony, Call Center, Troubleshooting, Cisco Technologies, Wireless, Solution Selling, Technical Support, Video Conferencing, Cloud Computing, Wireless Networking, Ethernet, Routers, IVR, Data Center, T1, CTI, Contact Centers, MPLS, Network Design, VPN, LAN-WAN, ACD, SIP Trunking, Channel Partners, Call Centers, Networking, Sales Engineering, Switches, Professional Services, Management, TCP/IP, Channel, TDM, Routing, Network Architecture, Voice Mail, Cabling, Integration, Enterprise Software, Servers, H.323, ISDN
Education
University of North Texas 1992 — 1997
BBA
Avaya September 2014 - Present
Freelance November 2013 - Present
Cisco Systems April 2011 - November 2013
Cisco Systems May 2010 - April 2011
Cisco Systems June 2007 - May 2010
BI Worldwide September 2004 - June 2007
University of New Hampshire Athletic Department March 2003 - September 2004
Skills
Event Management, Marketing, Account Management, Marketing Communications, Trade Shows, Social Media Marketing, Marketing Strategy, Social Media, Integrated Marketing, Demand Generation, Budgets, Lead Generation, Event Planning, Corporate Events, Program Management, Management, Leadership, Contract Negotiation, General Awesomeness, Go-to-market Strategy, Time Management, Fun, Sponsorship, Kicking Ass, CRM, Hospitality, Email Marketing, Market Planning, Salesforce.com, Product Marketing, Project Planning, Customer Service, Direct Marketing, Strategic Partnerships, Market Research, Direct Sales, Incentive Programs, Business Acumen
Education
University of New Hampshire -- Peter T. Paul College of Business and Economics 1999 — 2003
BS
Hopkins High School 1996 — 1999
Avaya November 2004 - Present
Spectel September 2000 - November 2004
Education
University of New Hampshire -- Peter T. Paul College of Business and Economics 1983 — 1987
BS, Business Administration
Winnacunnet High
Avaya November 2014 - Present
Cisco Systems September 2012 - October 2014
Tekelec January 2010 - January 2012
Tekelec January 2007 - December 2009
Tekelec January 2005 - December 2006
Tekelec January 2003 - December 2004
Skills
Strategy, Sales Operations, Management, Business Development, Sales, Sales Process, Professional Services, Account Management, Salesforce.com, Leadership, Targeted Account Selling, Team Building, Telecommunications, Forecasting, Program Management, Entrepreneurship, Hardware, Sales Management, Business Process, Software, Team Leadership, Service Level Agreements, New Business Development, Solution Selling, Product Management, Training, Strategic Planning, E-commerce, Renewals, Marketing Strategy, Customer Satisfaction, Negotiation, International Sales, Cloud Computing, Strategic Partnerships, SaaS, Cross-functional Team..., CRM, VoIP, Service Contracts, Direct Sales
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2014 — 2016
Master of Business Administration (M.B.A.), Focus on Sales Management and Business Development
University of North Carolina at Wilmington
BS, Business Management
Caliber Collision Centers March 2014 - Present
Galderma May 2003 - February 2014
Avaya March 1997 - February 2003
Skills
Software Documentation, Cisco Technologies, Troubleshooting, Vendor Management, Active Directory, Disaster Recovery, IT Service Management, Networking, SharePoint, Sales, Management, ITIL, Sales Operations, Product Launch, Leadership, Customer Service, Account Management
Education
University of North Texas 1992 — 1994
English
SevOne Inc March 2014 - Present
Juniper Networks August 2013 - March 2014
Avaya 2009 - May 2013
Nortel January 2005 - December 2009
Nortel Networks January 2004 - December 2004
Nortel Networks January 2002 - December 2003
Nortel Networks April 1998 - December 2001
Chevron April 1995 - April 1998
Chevron September 1989 - 1995
United States Air Force 1981 - August 1985
Skills
Sales, Unified Communications, Team Management, Consulting, Channel, Telecommunications, CDMA, VoIP, Key Account Management, Internet Services
Education
University of New Orleans 1985 — 1989
BS EE, Telecommuncations
Hewlett Packard January 2012 - Present
Avaya September 2009 - 2010
Global Knowledge April 2000 - June 2009
The N House Group May 1992 - May 2000
Nortel Networks January 1985 - March 1992
Nortel 1985 - 1992
Skills
Telecommunications, Marketing Communications, Advertising, Promotions, Channel, Product Marketing, Marketing Strategy, Management, Training, Cross-functional Team..., Leadership, Marketing, Strategy, Product Development, Sales Process, Program Management, B2B, Strategic Partnerships, Vendor Management, Go-to-market Strategy, SaaS, Direct Sales, CRM, Account Management, Solution Selling, Product Management, Competitive Analysis, Business Development, Event Management, Salesforce.com, Marketing Management, Selling
Education
University of North Texas
Commercial Art and Advertising
Accenture at AT&T August 2014 - Present
CTG at Lilly Technology Center North April 2013 - July 2014
TekSystems - Midwest ISO August 2012 - December 2012
Kelly Services - Dow Agro Sciences September 2011 - July 2012
Quest information Systems contracted to Exact Target February 2011 - December 2011
Charles Schwab contracted through Sappire Technologies June 2010 - December 2010
Defender Direct April 2009 - April 2010
Eli Lilly Contracted through Bucher & Christian Consulting November 2007 - December 2008
Autobase Inc. 2005 - 2007
AVAYA 2001 - 2002
Skills
SQL, XML, .NET, Microsoft SQL Server, C#, Visual Studio, AJAX, Web Services, Databases, ASP.NET, JavaScript, VB.NET, LINQ, WinForms, Agile Methodologies, Web Applications, IIS, Integration, Database Design, Oracle
Education
University of Oklahoma 1988 — 1991
BS, CS
Avaya December 2009 - Present
Nortel 2007 - 2009
Skills
Telecommunications, Project Planning, R&D, Unified Communications, IP, Switches, MPLS, Management, Project Management, Testing, ClearCase, TCP/IP, Ethernet, Network Design, Wireless, Telephony, Budgets, Integration, Cloud Computing, Product Management, SIP, Networking, Linux, Software Development, VoIP, Embedded Systems, Unix, SNMP, Routing
Education
University of New Brunswick 1980 — 1985
BSc Eng Computer Option, EE, Computer Science
Infosys April 2008 - Present
Avaya January 2004 - March 2008
Avaya November 1996 - December 2001
Electronic Data Systems January 1994 - November 1996
Skills
Strategy, Competitive Analysis, Pricing, Outsourcing, Management, Financial Modeling, IT Strategy, Business Development, Forecasting, Leadership, Pre-sales, Cross-functional Team..., Finance, Solution Architecture, Analysis, New Business Development, Consulting, Business Process, Business Planning, Professional Services, Sales Operations, Strategic Planning, Team Management, Business Process..., CRM, Portfolio Management, Business Transformation, Direct Sales, Corporate Finance, Sales Process, Due Diligence, Costing, Sales Management, Business Case, Business Strategy, Contract Negotiation, Program Management, Budgets, Target Costing
Education
University of North Texas 1994 — 1999
MBA, Finance
Western Illinois University 1979 — 1984
Bachelors, Finance
Avaya June 2015 - Present
Avaya October 2014 - Present
Noble Systems June 2013 - September 2014
RealPage, Inc. April 2010 - June 2013
RealPage, Inc. April 2010 - July 2011
Thrivent Financial for Lutherans August 2007 - December 2009
Rockwell Electronic Commerce / FirstPoint Contact August 1997 - October 2002
ROCKWELL ELECTRONIC COMMERCE 1997 - 2002
Executone Information Systems October 1994 - August 1997
Renda Broadcasting October 1993 - October 1994
Skills
Account Management, National Accounts, Broadcast, Call Center, Customer Relations, Sales, Property Management..., Independent Business..., Helping Clients Succeed, Business Strategy, Turnaround Specialist, Strategic Account..., Self-motivated Team..., Channel Sales, Prospecting Skills, Salesforce.com, SharePoint, Executive Presentations, Recognition Awards, Consultative Selling..., Long-term Customer..., Business Networking, Solution Selling, VoIP, IVR, SaaS, CRM, Enterprise Software, CTI, ACD, Direct Sales, Business Analysis, Customer Service, Call Centers, Marketing, Customer Satisfaction, Lead Generation, New Business Development, Professional Services, Sales Process, Business Intelligence, Marketing Strategy, Contact Center...
Education
University of Oklahoma 1986 — 1988
Business Finance
University of Southern California 1984 — 1986
Journalism
Putnam City North High School 1981 — 1984
1984
Matrix Integration January 2015 - Present
Matrix Integration January 2014 - January 2015
Matrix Integration January 2011 - January 2014
Matrix Integration October 2007 - January 2011
The Silvercloud Companies July 2006 - September 2007
Avaya 2005 - 2006
Avaya 2004 - 2005
Avaya 2003 - 2004
Expanets of North America, LLC 2001 - 2003
Expanets of North America, LLC. 1998 - 2000
Skills
Program Management, Leadership, Management, Business Development, Strategy, Professional Services, Networking, Sales Management, Strategic Planning, Managed Services, Vendor Management, Process Improvement, Contract Negotiation, Training, Telecommunications, Project Management, Team Building, Sales Process, Cross-functional Team..., Account Management, Sales, Change Management, Business Process, Customer Satisfaction, Operations Management, Leadership Development, Human Resources, Labor Relations
Education
University of Notre Dame 1991 — 1995
BA, Psychology
Elgin High School 1990 — 1991
High School Diploma, N/A
Avaya April 2000 - Present
Skills
Solution Selling, RFP, Telecommunications, Unified Communications, Salesforce.com, Managed Services, Selling, Proposal Writing, Business Development, VoIP, Professional Services, MPLS, Marketing, Strategy
Education
University of North Carolina at Chapel Hill 1983 — 1987
BA, Journalism
Avaya February 2012 - Present
Sonus Networks September 2010 - January 2012
Ensconce Data Technology, Inc. January 2008 - September 2009
Shunra April 2007 - December 2007
Avaya October 2001 - July 2006
Cisco September 2000 - September 2001
Cabletron April 1994 - September 2000
Skills
Contract Negotiation, Telecommunications, Telephony, SIP, Channel Partners, Solution Selling, Business Development, Enterprise Software, Selling, Cold Calling, Managed Services, SaaS, Sales, Sales Management, Sales Operations, CRM, Management, Team Building, Cloud Computing, Leadership, Channel, Product Marketing, Unified Communications, Time Management, Account Management, New Business Development, Sales Enablement, Salesforce.com, Security, Go-to-market Strategy, Avaya, Partner Management, Lead Generation, Wireless, Networking, Business Alliances, Sales Process, VoIP, Data Center, Direct Sales
Education
University of New Hampshire 1988 — 1993
BA, Sociology
WHS
MAXIMUS September 2011 - Present
INT Technologies September 2010 - September 2011
UTDi March 2010 - August 2010
Avaya January 2000 - April 2009
Avaya Incorporated January 1996 - April 2009
Texas Health Resources 2006 - 2009
Lucent Technologies/AT&T January 1988 - January 1996
Skills
Avaya, Call Centers, Telephony, Troubleshooting, Cisco Technologies, IP, Telecommunications, ACD, Vendor Management, Integration, Avaya Technologies, Voice Mail, Routing
Education
University of North Texas 2009 — 2011
Tarrant County College
Associate of Arts
Catholic Charities Archdiocese of Newark April 2009 - Present
Clinton Township Board of Education November 2010 - May 2011
Avaya 2005 - 2009
U.S. Navy 1985 - 2008
Avaya 2001 - 2005
Lucent Technologies 1999 - 2001
Lucent Technologies 1998 - 1999
AT&T 1994 - 1998
AT&T Manufacturing 1990 - 1994
Skills
Business Strategy, Excel, Word, PowerPoint skills, Daily Operations, Forecasting, Financial Analysis, Budgeting, Accounting, Executive Management, Financial Management, Process Improvement, Business Planning, Cross-functional Team..., Strategic Planning, Mergers, Team Building, Program Management, Financial Reporting, Financial Modeling, Negotiation, Team Leadership, Analysis, Change Management, Contract Negotiations, P&L, Customer Relations, Process Engineering, P&L Management, Contract Negotiation, Problem Solving, Business Process..., PowerPoint, Microsoft Office, Strategy Development, Planning, Project Planning, Managerial Finance, Budgets, Strategy, Income Statement, Business Development, Customer Service, Finance, Training, Project Management, Strategic Financial..., Management, Human Resources, Mergers & Acquisitions
Education
University of Notre Dame - Mendoza College of Business
MBA
Boston College - Carroll School of Management
BS
Watchung Hills HS
Protecode Inc. December 2014 - Present
Avaya February 2014 - November 2014
Protecode Inc. January 2013 - February 2014
Kuwait Gulf Oil Company January 2011 - December 2012
Avaya December 2009 - November 2010
Nortel Networks June 2007 - December 2009
Nortel Networks December 2005 - June 2007
Nortel Networks November 2003 - December 2005
Nortel Networks August 2000 - November 2003
Siemens Canada 1998 - 2000
Skills
Software Development, Software Design, Software Engineering, Integration, Design Patterns, ClearCase, Agile Methodologies, Cloud Computing, OOAD, Requirements Analysis, Unix, Object Oriented Design, Multithreading, Software Project..., C++, Web Development, Eclipse, JUnit, Java, Telecommunications, SIP, C, Unix Shell Scripting, Shell Scripting, UML, VoIP, Tomcat, Ant, ERP Oracle, Visual Studio, XML, SQL, Distributed Systems, Subversion, Architectural Patterns, MySQL, C#, PostgreSQL, JSON, Jetty, Apache Derby, GWT, Amazon Web Services..., Powershell, .NET, Git, Entity Framework, Selenium, Scrum, Open Source Software
Education
University of North Carolina at Charlotte 1983 — 1986
B.sc, Electrical Engineering
Kuwait University 1996 — 1998
M.sc, Computer Engineering
Avaya December 2011 - Present
Avaya November 2011 - Present
ITT Worldwide Communications 1988 - 1991
Mattel 1984 - 1988
General Motors 1979 - 1984
3M 1976 - 1978
Skills
Telecommunications, Unified Communications, Business Development, VoIP, Wireless, Sales Operations, International Sales, Sales, Direct Sales, Managed Services, Pre-sales, Solution Selling, Channel Partners, Salesforce.com
Education
University of North Texas 1969 — 1975
BBA, International Marketing
St. Edwards University 1968 — 1969
St. George's College - Chile
Novant Health October 2012 - Present
Avaya December 2010 - October 2012
Avaya December 2009 - October 2012
Nortel Networks 1997 - December 2009
US Airways 1986 - 1996
Skills
Network Architecture, LAN-WAN, TCP/IP, VoIP, Sales Engineering, SIP, IP, Network Security, Telecommunications, Network Design, MPLS, Leadership, Wireless, Telephony, Unified Communications, Enterprise Software, Video Technologies, Ethernet, WAN, Solution Selling, Pre-sales, Selling, Cisco Technologies, Data Center, Avaya, Consultative Selling, Cloud Computing, Managed Services, Call Centers, Routing
Education
Schiller International University
Assoccates Degree, Political Science
University of North Carolina at Chapel Hill
Charles Schwab April 2003 - Present
Avaya October 2000 - April 2003
McLeodUSA Publishing 1997 - 2000
McGladrey July 1994 - March 1997
Skills
Strategic Business..., Strengths Ambassador, Collaborative Problem..., Employee Relations, Call Center Environment, Analysis, Microsoft Office, PeopleSoft, Performance Management, Recruiting, Employee Engagement, Talent Acquisition, Human Resources, Personnel Management, Leadership Development, HR Policies, Leadership, Employment Law, Coaching, Succession Planning, Mergers & Acquisitions, Compensation & Benefit, Onboarding, Talent Management, Performance Appraisal, Organizational Design, Organizational..., Organizational..., HR Consulting, Executive Management, Training, Hiring, Management Development, Conflict Resolution, Sales, Employee Benefits, Change Management
Education
University of Northern Iowa 1990 — 1994
BA, Business Administration
Dell October 2012 - Present
Avaya September 2011 - November 2012
Hewlett-Packard Enterprise Services February 2011 - September 2011
Stream Global Services 2010 - April 2011
CIGNA Healthcare January 2010 - October 2010
Avaya 1999 - 2008
Cabletron Systems 1996 - 1999
Skills
Account Management, Sales, Contract Negotiation, Unified Communications, Solution Selling, VoIP, Professional Services, Managed Services, Telecommunications, Call Center, Avaya, Cloud Computing, Salesforce.com, SaaS, Direct Sales, Vendor Management, Data Center, Enterprise Software, Strategic Partnerships, Sales Management, Business Development, Strategy
Education
University of New Hampshire 1980 — 1984
Undergrad, History
Avaya June 2005 - Present
Avaya March 2004 - June 2005
Avaya November 2002 - March 2004
Avaya May 2000 - November 2002
Lucent Technologies November 1998 - May 2000
Lucent Technologies March 1996 - November 1998
AT&T June 1991 - March 1996
Education
University of Notre Dame 1987 — 1991
BBA, Accounting
Hitachi Data Systems March 2014 - Present
Yahoo! August 2013 - August 2013
TiVo January 2012 - March 2013
Avaya October 2010 - December 2011
Cisco Systems July 2010 - October 2010
.... January 2008 - June 2010
Cisco Systems November 1998 - December 2008
Lucent Technologies January 1993 - October 1998
Ashton-Tate 1982 - 1988
Skills
XML, Multimedia, Editing, CMS, WebEx, FrameMaker, Technical Documentation, SnagIt, Software Documentation, Wikis, Telecommunications, Adobe Acrobat, Visio, Captivate, Content Development, Information Design, Training, SharePoint, Web Content, Usability, Process Improvement, Coaching, User Experience, Technical Communication, DITA, Content Management, Manuals, Quality Control, Technical Writing, Protocol, Content Strategy, Cross-functional Team..., Instructional Design, Web Content Management, Video Conferencing, White Papers, User Interface, Recruiting, Single Sourcing, Requirements Analysis, Internal Communications, Communication Protocols, Usability Testing, Budgets, SGML, Online Help, Cloud Computing, Program Management, Information Architecture, Networking
Education
University of North Carolina at Chapel Hill
BFA, Art
EnablePath April 2014 - Present
Olive Online LLC September 2011 - Present
Nexcom Mobility April 2013 - March 2014
Perficient November 2012 - April 2013
LeQuire Business Consulting September 2011 - November 2012
Bank of America January 2010 - September 2011
Bank of America June 2008 - December 2009
Avaya May 2007 - August 2007
Medical University of South Carolina August 2004 - June 2006
Blackbaud October 2003 - August 2004
Skills
Project Management, Web Applications, Entrepreneurship, Excel, Access, PowerPoint, SharePoint, WordPress, Global Sourcing, Data Analysis, Analytics, Reporting & Analysis, Financial Reporting, Change Management, Program Management, Strategic Leadership, Financial Planning, Corporate Finance, Financial Management, Financial Modeling, Budgeting, Six Sigma, PMP, LEED AP, Business Management, International Business, Forecasting, Business Analysis, Process Improvement, Business Process..., Vendor Management, Strategic Planning, Team Leadership, Business Development, Management, Leadership, Business Intelligence, Management Consulting, Salesforce.com
Education
University of South Carolina - The Moore School of Business 2006 — 2008
[International] MBA, Finance and Operations
University of North Carolina at Chapel Hill 1999 — 2003
Bachelor's Degree, English and French
Adobe April 2014 - Present
Juniper Networks August 2012 - April 2014
Polycom January 2011 - August 2012
Avaya January 2008 - December 2010
Avaya June 2001 - December 2007
Lucent September 1996 - May 2001
Skills
Demand Generation, Field Marketing, Segmentation, Integrated Marketing, Sales Enablement, Project Management, Salesforce.com, Eloqua, Unified Communications, Solutions Marketing, Database Marketing, B2B Marketing, Channel, Multi-channel Marketing, Software Lifecycle, Strategy, Direct Marketing, Marketing Strategy, CRM, Competitive Analysis, Marketing, Product Marketing, B2B, Advertising, Cross-functional Team..., Messaging, Lead Generation, Digital Marketing, Product Management, SaaS, Strategic Partnerships, Sales Operations, Go-to-market Strategy, Management, Leadership, Thought Leadership, Analytics, Program Management, Sales, Solution Selling, Business Alliances, Partner Management, Marketing Automation, Enterprise Software, Product Launch, Professional Services, Managed Services, Corporate Communications, Cloud Computing, Marketing Management
Education
University of Notre Dame
BA, English Language and Literature/Letters
Avaya April 1996 - Present
Lucent Technologies 1996 - Present
Skills
Telecommunications, Avaya, IP, Service Delivery, VoIP, Wireless, Unified Communications, SIP, Managed Services, Cloud Computing, Ethernet
Education
University of North Texas 1988 — 1992
Ravenhurst Associates, LLC August 2003 - Present
Rotary International 2004 - 2011
Saturn Communications Pty Ltd 2006 - 2007
At&T / Lucent Technologies / Avaya, Inc August 1983 - August 2001
Avaya 1983 - 2001
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 1972 — 1976
BS Business Admin
Memphis University School
Cisco August 2015 - Present
Avaya October 2013 - August 2015
Avaya February 2012 - October 2013
SecureLogix July 2010 - February 2012
SecureLogix February 2009 - July 2010
SecureLogix June 2007 - February 2009
Ingersoll Rand May 1999 - June 2007
Skills
VoIP, Security, Channel, Channel Expansion, Business Development, Channel Sales, Video Conferencing, Sales, Solution Selling, Contact Centers, Voice Solutions, WAN, Cloud Computing, Unified Communications, Cisco Technologies, Telephony, IP, Managed Services, Data Center, Active Directory, Professional Services, SIP, Wireless, Pre-sales, Networking, Direct Sales, Product Management, Channel Partners, Hardware, Cisco Call Manager, Sales Operations, Enterprise Software, Telecommunications
Education
University of North Carolina at Charlotte 1995 — 1999
Bachelors of Science, Management Information Systems
Sherwood High School 1991 — 1995
Take the Interview, Inc. June 2015 - Present
HAVAS LYNX March 2015 - May 2015
Meltwater June 2014 - February 2015
Avaya October 2013 - May 2014
Avaya September 2012 - September 2013
Citrix January 2012 - May 2012
Micro-Consulting for North Carolina June 2011 - December 2011
Rockfish Seafood Grill May 2011 - December 2011
Target December 2005 - March 2010
Skills
Phone Etiquette, Professional Phone..., Microsoft Office, SaaS, Customer Satisfaction, Customer Service, Quick Thinker, Qualifying Prospects, Sales Prospecting, CRM, Salesforce.com, Social Media Marketing, Video Conferencing, Product Demonstration, HD Video, Sales Presentations, Recruiting, Business Development, Cold Calling, Direct Sales, Market Research, Time Management, Social Networking, Teamwork, Leadership, Account Management, Customer Retention, Facebook, Team Leadership, Marketing, Social Media, Management, Consultative Selling..., Consultative Selling
Education
University of North Carolina at Chapel Hill 2009 — 2011
Bachelor of Science (BS), Business Administration, Concentration in Marketing
University of North Carolina at Wilmington 2007 — 2009
Avaya March 2014 - Present
Polycom 2012 - February 2014
Cisco Systems 2006 - January 2012
Cisco 2000 - 2006
Cisco 1998 - 2000
Cabletron 1994 - 1998
Skills
Unified Communications, Cloud Computing, Data Center, Security, Demand Generation, Channel, Solution Selling, Cisco Technologies, Telepresence, IP, Channel Partners, VoIP, Sales Enablement, Routing, WAN, Video Conferencing, Switches, SIP
Education
University of New Hampshire 1990 — 1994
Bachelor's degree, Political Science
Cradlepoint, Inc. June 2015 - Present
Avaya May 2014 - June 2015
Avaya May 2013 - May 2014
Avaya January 2010 - May 2013
Avaya June 2009 - January 2010
Nortel 2003 - 2009
Quantum Bridge Communications 2000 - 2002
Intelliseek 1999 - 2000
Wellfleet Communications 1993 - 1999
Skills
Business Development, Solution Selling, Channel, Go-to-market Strategy, Cloud Computing, Strategy, Start-ups, Unified Communications, Sales Management, Telecommunications, SaaS, New Business Development, VoIP, Strategic Planning, Competitive Analysis, Sales Presentations, Managed Services, Enterprise Software, Strategic Partnerships, Professional Services, Telephony, Channel Partners, SIP, Sales, Leadership, Management, Wireless, Selling, Sales Operations, Sales Process, Vendor Management, Data Center, Integration, Call Centers, Direct Sales, Salesforce.com, Partner Management, Product Management, Team Building, IP, Account Management, Cross-functional Team..., Pre-sales, MPLS, Networking, Marketing, Avaya Technologies, Ethernet, Business Alliances, CRM
Education
University of Notre Dame - Mendoza College of Business 2004 — 2006
MBA
University of Wisconsin-Madison 1981 — 1985
BA
Center-G Solutions July 2012 - Present
Avaya January 1996 - August 2001
Skills
Leadership, Microsoft Office, Management, Training, Project Management, Sales, Microsoft Excel, Process Improvement, Research, Program Management
Education
University of Northern Colorado
Bachelor's degree, Education
Cisco December 2013 - Present
Cisco Systems August 2010 - Present
Cisco November 2008 - November 2010
IBM April 2008 - November 2008
Avaya November 1998 - March 2008
Lucent Technologies 1998 - 2002
AT&T December 1987 - November 2000
Encore 1985 - 1986
Skills
Call Center, Telecommunications, Cisco, Unified Communications, Selling, Solution Selling, UC, VoIP, Consultative Selling, Direct Sales, SaaS, Channel Management, Professional Services, Cisco Technologies, Managed Services, Telephony, Avaya, Sales Engineering, Call Centers, Leadership, CRM, Channel Partners, Data Center, Account Management, Enterprise Software, SIP, Cloud Computing, Sales Operations, Customer Service, Salesforce.com, Consulting, Process Improvement, Management Consulting, Virtualization, Contact Centers, Strategic Planning, Sales Management, Video Conferencing, Go-to-market Strategy, IT Service Management, Strategy, MPLS, Strategic Partnerships, Wireless, SIP Trunking, CTI, IVR, Sales, Pre-sales, Business Alliances
Education
University of North Carolina at Wilmington 1981 — 1985
Bachelor of Arts (B.A.), English
Avaya June 2015 - Present
University of New Hampshire August 2011 - December 2014
Hebrew University of Jerusalem. Robert H. Smith Faculty of Agriculture, Food and Environment June 2013 - October 2013
Education
University of New Hampshire 2011 — 2014
Master's Degree, Biochemistry
University of New Hampshire 2009 — 2011
Bachelors of Science, Molecular, Cellular, and Developmental Biology
IBM April 2013 - Present
Kenexa 2010 - April 2013
Avaya 2000 - 2010
Skills
Account Management, Applicant Tracking..., Benefits Negotiation, College Recruiting, Contract Management, Contract Recruitment, Cross-functional Team..., Employee Engagement, Employer Branding, Employee Relations, Executive Search, HR Consulting, HRIS, Human Resources, Internet Recruiting, Management, Onboarding, Interviews, Process Improvement, Performance Management, Recruiting, Screening, Sourcing, Staffing Services, Recruitment Advertising, Teamwork, Talent Management, Temporary Placement, Technical Recruiting, Time Management, Vendor Management, Screening Resumes, Talent Acquisition
Education
University of North Texas
FEMA September 2011 - Present
Avaya 2010 - 2011
URS Corporation 2001 - 2010
Preservation Maryland 2003 - 2005
Cleveland Restoration Society 1998 - 2001
Historic Landmarks Foundation of Indiana 1991 - 1998
Skills
Historic Preservation, Historical Research, Historical Buildings, Cultural Resource..., Historical Restoration, NEPA, Architectural History, History, Mitigation, Section 106, Cultural Heritage, Anthropology, Environmental Planning, Archival Research, Archaeology
Education
University of Notre Dame
Master of Arts, American/United States Studies/Civilization
Western Michigan University
History
NACR January 2015 - Present
NACR February 2010 - Present
Avaya January 2008 - February 2010
Source, Inc. March 1994 - December 2007
Source, Inc. January 2003 - December 2006
Skills
Telecommunications, Management, Managed Services, Contact Centers, Unified Communications, Avaya, CRM, Sales Management, Telephony, Team Leadership, Cisco Technologies, Solution Selling, Cloud Computing, VoIP, SaaS, SIP, Data Center, CTI, Leadership, IP, MPLS, Channel Partners, Direct Sales, Professional Services, Enterprise Software, Business Process...
Education
University of North Texas 1989 — 1994
BS, Marketing
MetLife June 2015 - Present
GlaxoSmithKline April 2011 - May 2015
GlaxoSmithKline December 2008 - April 2011
Avaya February 2007 - December 2008
Tek Systems 2006 - 2008
Avaya October 2004 - February 2007
AT&T 1997 - 2004
Skills
Security, Business Continuity..., Project Management, Risk Assessment, Requirements Analysis, Managed Services, Capacity Planning, Solutions Marketing, Incident Response, Security Operations, Vendor Management, Network Security, Information Security, Firewalls, ITIL, IT Audit, Information Technology, Risk Management, Enterprise Software, Program Management, VPN, Outsourcing, Cloud Computing, Networking, Strategy, IT Management, Telecommunications, Business Continuity, Consulting, Cisco Technologies, Data Center, Cross-functional Team..., Service Delivery, Process Improvement, Internal Audit, People Development, Business Process..., Leadership, IT Strategy, Auditing, Disaster Recovery
Education
University of North Carolina at Chapel Hill 1992 — 1996
BS, Mathematical Science / Computer Science
Cayan LLC February 2015 - Present
Smuttynose Brewing CO. May 2013 - January 2014
Avaya June 2010 - September 2010
Nashua Pride Baseball Club May 2009 - September 2009
Skills
Sports Management, Sports Psychology, Networking, Computer Hardware, Mathematics, Psychology, Psychoanalysis, Forensic Psychology, Criminal Justice, Criminal Law, Microsoft Word, Microsoft Office, PowerPoint, Sales, Sales Management, Employee Training, Business Strategy, Negotiation
Education
University of New Hampshire 2010 — 2014
Bachelor's Degree, Psychology
Cisco Systems October 2005 - Present
Avaya January 2000 - October 2005
Enterasys Networks June 1995 - January 2000
Education
University of New Hampshire - Whittemore School of Business and Economics 1991 — 1995
Bachelor of Science (BS), Business Administration
ViaSat Inc. November 2013 - July 2014
Avaya 2009 - 2013
Nortel Networks 2006 - 2008
Nortel Networks 2003 - 2006
Enterasys Networks 2001 - 2002
New Oak Communications/Bay Networks 1997 - 2000
3COM 1995 - 1997
Chipcom 1992 - 1995
ARTEL Communications 1992 - 1994
CNR, Inc. 1988 - 1992
Skills
TCP/IP, Network Security, Security, VPN, Linux, VoIP, Routing, IP, Switches, Ethernet, Servers, Routers, Testing, SIP, Embedded Systems, VxWorks, IPSec, Hardware, Software Engineering, Computer Security, ClearCase, Encryption, IP VPN, Integration, SSL, Authentication, Software Requirements, Embedded Software, Networking
Education
University of Notre Dame 1977 — 1981
Bachelor of Applied Science (B.A.Sc.), Electrical and Electronics Engineering
Avaya July 2012 - Present
PenHero.com September 2001 - Present
Avaya March 2010 - July 2012
Avaya December 2009 - March 2010
Nortel October 2006 - December 2009
Nortel October 2003 - September 2006
Nortel July 2001 - October 2003
Nortel June 2000 - July 2001
Nortel April 1999 - May 2000
Nortel March 1998 - March 1999
Skills
Managed Services, Telecommunications, VoIP, Unified Communications, Channel, Professional Services, Enterprise Software, Sales Process, Cloud Computing, CRM, Negotiation, Wireless, Cisco Technologies, Product Management, Sales, Business Development, Avaya, SIP, Solution Selling, Telephony, Integration, Call Centers, Channel Partners, Outsourcing, WAN, IP, Program Management, Management, Direct Sales, Data Center, Networking, Leadership, Vendor Management, Consulting, Mobile Devices, Salesforce.com
Education
University of North Carolina at Chapel Hill 1978 — 1982
BS, Business Administraion
Blue Cross Blue Shield of North Carolina November 2013 - Present
Topaz Shared Services February 2013 - Present
Horizon Blue Cross Blue Shield of New Jersey October 2011 - June 2012
St. Mark's Church April 2009 - October 2011
Avon August 2008 - March 2009
Avaya October 2006 - February 2008
Lucent Technologies; Avaya August 2001 - September 2006
Lucent Technologies September 1998 - July 2001
IBM October 1996 - August 1998
AT&T, Lucent Technologies January 1989 - September 1996
Skills
Business Process..., Project Coordination, Business Analysis, Program Management, IT Management, Business Intelligence, Project Management, PMO, Change Management, Management, Business Process, Business Architecture, Leadership, Six Sigma, Project Planning, Strategy, Enterprise Software, Cross-functional Team..., PMP, Business Process..., IT Strategy
Education
University of North Carolina at Greensboro 1998 — 2000
Masters, Information Technology Management
University of North Carolina at Greensboro 1987 — 1988
B.S., Management of Information Systems, Concentration in Operations Management
Carmel Partners August 2012 - Present
Avaya May 2006 - September 2012
TechStar March 2006 - May 2006
Nelnet March 2006 - May 2006
U S WEST February 1992 - September 2000
Howard Systems International September 1988 - February 1992
State of Colorado DOR January 1982 - September 1988
Skills
Java, Linux, VoIP, Web Services, SQL, Software Development, SDLC, Integration, Agile Methodologies, Telecommunications, XML, Team Leadership, Microsoft SQL Server, Unix, Cloud Computing, Perl, Tomcat, Scrum
Education
University of Northern Colorado 1976 — 1980
bs, IT
Avaya March 2015 - Present
VMware February 2013 - January 2014
Hewlett-Packard September 2011 - December 2012
Microsoft October 2008 - September 2011
Skills
VTSP, VSP, SMB Sales, B2B, Training, Marketing Communications, Territory..., Account Management, Salesforce.com, Building Relationships, Software Solution Sales, Microsoft Office, Microsoft Technologies, HP LaserJet, HP, Solution Selling, Marketing Management, Enterprise Solution..., Written & Oral..., Sales Presentation..., Prospecting Skills, Sales, Employee Training, Customer Service, Customer Product..., Cold Calling, Partner Management, Sales Enablement, Channel Partners, Retail, Demand Generation, Multi-channel Marketing, Leadership, Field Marketing, Team Leadership, Go-to-market Strategy, Sales Presentations
Education
University of North Florida 2006 — 2008
Bachelor of Science (B.S.), Communications (Advertising)
Avaya March 2014 - Present
Avaya March 2011 - Present
Avaya 2006 - March 2011
DCCCD July 2005 - August 2006
NLC - DCCCD September 2000 - August 2005
Skills
VoIP, SIP, SSCA, H.323, Video, Extreme Networks, CCNA, Avaya, TCP/IP, Unified Communications, Networking, ISDN, LAN-WAN, IP, Cisco Technologies, Video Conferencing, Telephony, SIP Trunking, Avaya PBX, ENS, Avaya Aura, Session Border..., System Testing, Collaboration, Linux, VMware Infrastructure, Juniper, Network Design, Switches, WAN, CTI
Education
University of North Texas 2003 — 2005
Bachelor of Science (BS), Information Systems
Avaya 2014 - Present
Avaya 2010 - 2014
Avaya 2009 - 2010
Avaya 2005 - 2009
Manugistics 2000 - 2005
Skills
Go-to-market Strategy, Business Development, Marketing Strategy, Product Management, Strategy, Cross-functional Team..., Telecommunications, Strategic Partnerships, Management, Business Strategy, Analytics, SaaS, Management Consulting, Acquisition Integration, Vendor Management, Product Development, New Business Development, Strategic Planning, Change Management, Project Management, Program Management, Segmentation
Education
University of Pennsylvania - The Wharton School 2008 — 2010
MBA
University of North Carolina at Chapel Hill
MS, Operations Research
R. V. College of Engineering, Bangalore
Bachelors in Engineering, Mechanical Engineering
Union Christian Matriculation Higher Secondary School, Madras, India
Avaya June 2012 - Present
Avaya March 2005 - June 2012
Avaya September 2003 - March 2005
Avaya June 2002 - September 2003
Avaya May 2001 - June 2002
UNH InterOperability Lab June 1997 - May 2001
Skills
SIP, VoIP, IP, TCP/IP, Telecommunications, Wireless, Avaya, Linux, Unix, Ethernet, WiFi, Media Gateways, SNMP, H.323, Testing, Mobile Devices, Unified Communications, Security, Switches, QoS, OSPF, Routing, BGP, MPLS, Hardware, Telephony, ATM networks, Routers, Integration, Wireshark, Virtualization, Software Project..., Troubleshooting, CCNA, Networking, ClearCase, System Architecture, Software Development, Debugging, WLAN, Software Quality..., Network Design, Avaya Technologies
Education
University of New Hampshire 1997 — 2001
BS
Lagado Consulting Ltd. Co. October 1999 - Present
Southwest Airlines 2014 - Present
Excentus 2013 - 2014
Southwest Airlines 2010 - 2013
Travelocity 2010 - 2010
Southwest Airlines 2005 - 2010
Travelocity / GetThere 2002 - 2005
Cingular Wireless 2001 - 2002
Avaya 2000 - 2001
Williams Communications 1999 - 2000
Skills
Java Enterprise Edition, Java, Agile Methodologies, Scrum, OOAD, Oracle, Spring, JUnit, Mockito, Test Driven Development, BDD, XML, HTML, Requirements Gathering, SDLC, SOA, Unix, RUP, Enterprise Architecture, Requirements Analysis, Agile Project Management, Software Development, Software Project..., Integration, Web Services, Business Intelligence, SQL, Solution Architecture, Git, IntelliJ IDEA, Eclipse, WebSphere Application..., SVN, SOAP, REST, Ant, ClearCase, Spring Framework, Subversion
Education
University of Oklahoma
BBA
Avaya December 2009 - April 2012
Nortel Networks July 2009 - December 2009
Nortel Networks September 2006 - November 2009
Nortel Networks 2000 - 2006
Ninety-Five/Five Incorporated 1993 - 2000
Nortel Networks 1988 - 1993
Skills
HR Transformation, HR Consulting, Organizational..., Performance Management, Leadership Development, Manager Communications, Employee Engagement, Employee Communication, HR Project Management, Change Management, Change Communication, Talent Management, Succession Planning, Organizational Design, HR Policies, HR programs, Human Resources, Internal Communications, Organizational..., Training, Workforce Planning, Executive Coaching, Leadership, Strategy, Management, Deferred Compensation
Education
University of North Carolina at Chapel Hill 1974 — 1978
B.A., Journalism
Southeastern Seminary 1978 — 1981
Master of Divinity (M.Div.), Divinity/Ministry
Newport Group July 2012 - Present
MicroD Inc. January 2009 - October 2012
Siements Transportation Systems May 2008 - December 2008
AVAYA February 2007 - July 2007
Cognizant Technology Solutions January 2006 - August 2006
Skills
Cloud Computing, Software Development, Integration, EDI, SDLC, Android, Business Analysis, Open Source Software, Systems Engineering, Project Coordination, Linux server..., IT Security, Test Automation, Cloud solutions, Build Engineer, Web Application Security, DevOps, Build Automation, Penetration Testing
Education
University of North Carolina at Charlotte 2007 — 2008
MS, Information Technology
University of Pune 2002 — 2006
BS, Computer Engineering
Best Buy March 2015 - Present
Best Buy December 2014 - March 2015
Avaya November 2010 - May 2013
Apple Inc. May 2009 - October 2010
AT&T October 2006 - May 2007
Best Buy June 2001 - October 2006
Skills
Customer Relations, Budgeting, Inventory Management, Merchandising, Telecommunications, Sales, Marketing Research, Business Analysis, Salesforce.com, Sales Operations, Retail Sales, Customer Service, Budgets, Analysis, Training, Leadership, Cross-functional Team..., Marketing
Education
University of Notre Dame - Mendoza College of Business 2007 — 2008
MBA, Marketing
University of South Florida 1997 — 2003
BS, Business
C3i August 2012 - Present
Carousel Industries 2010 - July 2012
Avaya 2007 - 2010
Avaya 2005 - 2007
Lucent Technologies 2000 - 2005
Skills
Product Management, Process Improvement, Cross-functional Team..., Avaya, Unified Communications, Contact Centers, Managed Services, VoIP, Telecommunications, Call Center, Telephony, Wireless, Service Delivery, SIP, Audix, Leadership, Call Centers, Professional Services, Network Design, IP, Business Process, VPN, Strategy, Management, Routing, TCP/IP, Cloud Computing, Integration, Video Conferencing, Cisco Technologies, IVR, LAN-WAN, Switches, Customer Satisfaction, Ethernet, QoS, WAN, Training, Data Center, Team Building, Troubleshooting, Operations Management, Vendor Management, Agile Methodologies, CTI, Pre-sales
Education
University of Northern Colorado 1991 — 1996
BA; Telecommunications Emphasis
University of Phoenix 2003 — 2005
Master's degree, Business Administration, 3.54
Riverbed July 2015 - Present
Riverbed Technology January 2013 - Present
Riverbed Technology May 2014 - July 2015
Sage Software January 2006 - January 2013
Avaya July 2000 - January 2006
Skills
Telecommunications, Troubleshooting, VoIP, Telephony, TCP/IP, Data Center, SIP, Avaya Technologies, Juniper Technologies, IVR, Integration, Cisco Technologies, IP, Unified Communications, Switches, Cisco Call Manager, Call Center, Architecture, Ethernet, Linux, Pre-sales
Education
University of Phoenix 2000 — 2003
Bachelor’s Degree, Information Technology, 3.98
University of North Florida 1998 — 2000
Computer Science
University of the Philippines - Diliman 1994 — 1997
Bachelor’s Degree, Architecture
CafeX Communications July 2014 - Present
Avaya October 2013 - June 2014
Avaya October 2012 - October 2013
Avaya October 2011 - October 2012
Avaya June 2010 - October 2011
Avaya 2008 - July 2010
Avaya 2007 - 2008
Avaya 2004 - 2007
Avaya June 2001 - October 2004
Lucent Technologies/Avaya 1997 - 2001
Skills
Unified Communications, Account Management, Solution Selling, Channel, Go-to-market Strategy, Managed Services, VoIP, Professional Services, Telecommunications, Sales Management, SaaS, Sales Operations, Business Development, Wireless, Change Management, Management, Mobile Devices, Networking, Product Management, Strategy, CRM, Cloud Computing, New Business Development, Start-ups, Sales, Enterprise Software, Salesforce.com, Direct Sales, Security, Channel Partners, Sales Leadership..., Sales Process, Selling, Strategic Partnerships, Pre-sales, Call Centers, Data Center, Leadership
Education
University of North Carolina at Chapel Hill 1997 — 2001
BA, Economics, Political Science
Avaya December 2014 - Present
West IP Communications April 2013 - Present
CenturyLink (formerly Qwest Communications) January 2011 - February 2013
QWEST COMMUNICATIONS CORP March 2004 - December 2010
Qwest Communications February 2002 - March 2004
GTE/Genuity January 1998 - February 2002
Skills
Business Development, Sales, Solution Selling, Strategic Planning, Professional Services, Managed Services, Strategy, Unified Communications, Enterprise Account..., Enterprise Software, Sales Operations, Contract Negotiation, VoIP, Cloud Computing, CRM, Call Centers, Vendor Management, IP, Management, Salesforce.com, Voice Solutions, MPLS Networking, Networking, Networking Solutions, Data Center, SaaS, Team Leadership, Contact Center..., Contact Center..., Co-location
Education
University of North Texas 1991 — 1994
Bachelor of Business Administration (BBA), Marketing/Business
Extreme Networks April 2005 - Present
Avaya January 1999 - September 2002
Skills
Sales Support, Salesforce.com, SAP, Solution Selling, Channel, Sales Operations, Data Center, Channel Partners, SaaS, Wireless, Account Management, Enterprise Software, Go-to-market Strategy, Managed Services, Professional Services, Partner Management, VoIP, Cloud Computing, Sales Process, Direct Sales, Sales Enablement, Strategic Partnerships, Business Alliances
Education
SNHU 1980 — 1983
MBA, Decision Support Systems
University of New Hampshire - Whittemore School of Business and Economics 1975 — 1980
Bachelor of science, Economics
Avaya May 2014 - Present
Avaya May 2014 - Present
Global Knowledge October 1994 - June 2013
Computrac September 1990 - October 1994
Dallas County Community College System September 1990 - December 1990
Lewisville ISD September 1989 - June 1990
Skills
Instructional Design, Instructor-led Training, E-Learning, Training Delivery, Training, Technical Training, Needs Analysis, Blended Learning, Learning Management, Adult Education, Captivate, ADDIE, Coaching, Hands-on Training, Learning Management..., Leadership Development, Employee Training, Personal Development, Curriculum Development, Distance Learning
Education
University of North Texas
Master of Business Administration (MBA), Business Administration and Management, General
University of North Texas
Bachelor of Arts (BA), History and Economics
ConvergeOne Advance Services (formerly called SimpliCTI Software Solutions) February 2013 - Present
Exony January 2012 - January 2013
VoiceRite January 2008 - December 2011
Citel Technologies 2007 - January 2008
Interactive Intelligence 2005 - 2007
Avaya 2000 - 2005
Sears 1998 - 2000
AirTouch 1996 - 1998
AT&T Universal Card Services 1990 - 1996
Skills
Call Center, Customer Relations, PBX, CTI, Workforce Management, ACD, IVR, Call Recording, VoIP, Unified Communications, Telecommunications, Sales Management, SIP, Solution Selling, Avaya, Team Leadership, New Business Development, Account Management, Process Improvement, Customer Service, Pre-sales, Cisco, Team Building, Vendor Management, Strategic Planning, Professional Services, Cloud Computing, Forecasting, Channel Management, Consultative Selling, Customer Satisfaction, Business Analysis, Negotiation, Program Management, Telephony, Problem Solving, Business Intelligence, Budgeting, Call Routing, UC, Analytics, Selling, Contact Centre, Direct Sales, Customer Experience, Channel, Contract Negotiations, Unified Messaging, Quality Management, SPC
Education
University of North Florida - College of Business Administration
BBA, Finance
Avaya July 2014 - Present
RadiSys Corporation (formerly Pactolus) 2001 - July 2014
Pactolus Communications Software 2001 - March 2009
Interspeed 1999 - 2001
Cabletron 1997 - 1999
USAF October 1991 - July 1995
Skills
LTE, VoIP, QoS, Switches, SIP, Telecommunications, Sales, Go-to-market Strategy, SNMP, Solaris, Unix, Integration, Linux, Pre-sales, Testing, Wireless, Solution Selling, Product Management, Ethernet, Mobile Devices, Product Marketing, IP, Professional Services, Embedded Software, TCP/IP, C, Embedded Systems, Cloud Computing, Software Development, SS7, Perl
Education
University of New Hampshire 1995 — 1997
Comprehensive Communication Services March 2014 - Present
Cliff Haynes Insurance January 2009 - Present
Cliff Haynes State Farm Insurance 2007 - 2009
Avaya June 2005 - December 2007
tribal ddb 2000 - 2005
Skills
Marketing, Strategic Planning, Sales, Marketing Strategy, Management
Education
University of North Texas 1982 — 1987
Bachelor of Arts (B.A.) - Advertising
Bank of America July 2012 - Present
Accenture November 2011 - July 2012
Avaya March 2001 - September 2011
Bell Helicopter/TEXTRON - OSG Consultant February 2000 - March 2001
Richfield International Enterprise Inc. July 1995 - January 2000
TIG Insurance, TX January 1994 - July 1995
Ontario Ministry of the Environment April 1990 - August 1993
Sun Life Assurance Company of Canada September 1989 - April 1990
BC Hydro January 1988 - August 1989
Skills
Oracle, Data Marts, ETL, Agile Methodologies, Databases, Data Warehousing, Erwin, Business Intelligence, Data Quality, Unix, Enterprise Software, Data Modeling, Analysis, SDLC, Program Management, Software Development, Metadata Management, Database Design, Master Data Management, Data Governance, XML, Integration, Software Documentation, Telecommunications, Access, Data Management, Scrum, Teradata, Requirements Analysis, Business Requirements, Business Analysis, Relational Databases, Data Analysis, Microsoft SQL Server, SQL, Dimensional Modeling, Data Architecture, Enterprise Architecture, Management, PMP, DB2
Education
University of North Texas
B.B.A, Business Computer Information Systems
Samsung Electronics America March 2015 - Present
Avaya March 2014 - March 2015
Siemens December 2009 - February 2014
Towers Perrin July 2007 - December 2009
ORC Worldwide January 2002 - July 2007
Skills
Talent Management, Deferred Compensation, Compensation Structures, Incentive Programs, Organizational Design, Performance Management, HR Consulting, Succession Planning, HRIS, Workforce Planning, Salary, Leadership, Compensation & Benefit
Education
University of North Carolina at Charlotte 1999 — 2001
MA, Industrial/Organizational Psychology
William & Mary 1993 — 1997
BS, Psychology
NACR October 2008 - Present
NACR October 2008 - 2014
Empire Technologies October 2008 - November 2010
Empire Technologies 2008 - 2010
Avaya 1986 - 2001
Skills
VoIP, Avaya, Telecommunications, IVR, CTI, ACD, CRM, Sales Engineering, H.323, Voice Mail, Telephony, Contact Centers, Call Centers, Integration, IP PBX, MPLS, Professional Services, SIP, SIP Trunking, Solution Selling, Unified Communications
Education
University of North Carolina at Wilmington 1979 — 1983
Proofpoint February 2013 - Present
Xirrus September 2011 - January 2013
Avaya December 2009 - September 2011
Bay Networks/Nortel January 1996 - December 2009
Skills
Sales, Business Strategy, Managed Services, Sales Operations, VoIP, Selling, Enterprise Software, Channel, Leadership, Solution Selling, Unified Communications, Pre-sales, Sales Engineering, Cloud Computing, Data Center, SaaS, Sales Management, Ethernet
Education
University of Notre Dame
Bachelor of Science (BS), Mechanical Engineering with an Industrial Option
MetLife March 2014 - Present
Quintiles April 2011 - March 2013
Avaya December 2009 - April 2011
Nortel 2000 - April 2011
Skills
CVE, Avaya, Cisco Technologies, Data Center, IP, Multimedia, Media Gateways, Network Design, Video Conferencing, Unified Communications, Networking, SIP, VoIP, Telepresence, H.323, Troubleshooting, Tandberg, TCP/IP, Telecommunications, Video, Audio Conferencing, Routing, WAN, Integration, Ethernet, LAN-WAN
Education
University of North Carolina at Charlotte 1992 — 1994
Mitel November 2013 - Present
Avaya June 2013 - July 2013
Avaya January 2012 - May 2013
Avaya December 2009 - January 2012
Nortel August 2009 - December 2009
Nortel March 2000 - December 2009
Nortel Networks 2000 - December 2009
Nortel September 1998 - March 2000
Nortel April 1997 - September 1998
Nortel October 1993 - April 1997
Skills
VoIP, Wireless, SIP, Unified Communications, Agile Methodologies, Program Management, IP, Telecommunications, Ethernet, Network Design, Scrum, Telephony, Software Development, Product Management, Strategy, Management, Enterprise Software, Integration, Linux, Avaya, Project Management, Mobile Devices, Architecture, Pre-sales, Software Project..., Cloud Computing, ClearCase, TCP/IP, System Architecture, Software Design, SNMP, Cross-functional Team..., H.323
Education
University of New Brunswick 1985 — 1987
MscCS, Computer Science
University of New Brunswick 1979 — 1983
BscCS, Computer Science
VMware August 2012 - Present
VMware, Inc. June 2008 - August 2012
Avaya September 2004 - May 2008
Cocreate Software 1999 - 2004
Hewlett Packard 1994 - 1999
Skills
Active Directory, VMware, Servers, DNS, Windows Server, Virtualization
Education
University of Northern Colorado 1988 — 1993
Loveland High School 1986 — 1988
Unify December 2013 - Present
Arrow Electronics June 2008 - December 2013
Avaya 2004 - 2008
ADC May 2003 - October 2004
Cricket Communications January 2001 - March 2003
Avaya July 1996 - December 2000
MCI Corporation March 1994 - June 1996
Skills
Unified Communications, Avaya, Telephony, Solution Selling, VoIP, Managed Services, Channel, Telecommunications, Direct Sales, SIP, SIP Trunking, Unified Messaging, Contact Centers, Wireless
Education
University of Northern Colorado 1993 — 1995
Avaya September 2005 - Present
Avaya 1990 - 2011
Avaya September 2004 - September 2005
Avaya August 2001 - September 2004
Avaya June 1999 - August 2001
Lucent Technologies June 1998 - June 1999
Octel Communications May 1997 - May 1998
Skills
Marketing Communications, Integrated Marketing, Creative Development
Education
University of North Texas
BS, Journalism
Avaya Sr. Staff ManagerLucent TechnologiesOctober 1996 - October 2001
AT&T October 1985 - October 1994
Education
University of North Carolina at Chapel Hill
BA, Psychology
Avaya December 2009 - Present
Education
University of New Orleans 1985 — 1987
MSEE, Electrical Engineering
Mac Business Solutions October 2014 - Present
Apple, Inc. April 2008 - September 2014
Empire Technologies 2006 - 2008
Avaya October 2000 - January 2005
Lucent technologies October 1996 - October 1999
AT&T August 1979 - September 1996
SNET 1979 - 1993
Skills
Unified Communications, Telecommunications, Solution Selling, Sales Management, Channel, Managed Services, Wireless, Cloud Computing, SaaS, VoIP, Enterprise Software, Direct Sales, Account Management, Salesforce.com, Security, Business Development, Virtualization, Professional Services, Telephony, Channel Partners, Product Management, IP, Selling, Strategic Partnerships, Pre-sales, SIP, Call Centers, Sales, Data Center, Disaster Recovery, Integration, Networking, Cisco Technologies, Mobile Devices, Sales Process, Storage, MPLS, Vendor Management, Mac OS
Education
University of New Haven 1974 — 1989
AA, BA, Political Science, English, Law
University of New Haven 1974 — 1988
Bachelor of Applied Science (B.A.Sc.), Political Science and Government
Valley Stream Central High School 1971 — 1974
NYS Regents Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Ricoh Americas Corporation December 2014 - Present
Ricoh Americas Corporation December 2010 - Present
IKON Office Solutions March 2006 - December 2010
IKON Office Solutions June 2005 - March 2006
IKON Office Solutions March 2004 - June 2005
Avaya March 2000 - March 2004
Valley View Productions, LLC January 1996 - March 2000
Skills
Process Improvement, Business Process..., Forecasting, Strategic Planning, Account Management, Business Analysis, Six Sigma, Change Management, Visio, Cross-functional Team..., Leadership, Oracle, SAP, Offshore Experience, Training, Sarbanes-Oxley Act, Financial Analysis, Business Planning, Negotiation, Enterprise Software
Education
University of North Texas 1992 — 1996
BBA, Finance
Champion School of Real Estate 1989 — 1989
Licensed in the State of Texas, Real Estate
Infoblox March 2011 - Present
Avaya Government Solutions 2010 - April 2011
Nortel 2003 - 2009
Avaya 2001 - 2003
Bay Networks / Nortel 1995 - 2001
CrossComm 1994 - 1995
Memorex Telex Corp. 1985 - 1994
Skills
Managed Services, Unified Communications, Pre-sales, Solution Selling, Sales Operations, VoIP, Sales Management, Cloud Computing, Telecommunications, CRM, Network Design
Education
University of North Carolina at Charlotte
MBA, Finance
University of Pennsylvania - The Wharton School
BS, Economics
The Burney Group 2009 - Present
ReSearch Pharmaceutical Services September 2011 - July 2012
ITT March 2011 - August 2011
Avaya July 2010 - October 2010
SDI Government Solutions May 2009 - April 2010
SDI 2009 - April 2010
Pfizer 2010 - 2010
IBM April 2006 - February 2009
Micromuse 2001 - 2006
Meta Solutions 1992 - 1994
Skills
Technical Writing, Content Management, Software Documentation, Content Development, Project Management, Editing, Adobe Acrobat, Copy Editing, Proofreading, Newsletters, Online Help, Training, Proposal Writing, FrameMaker, Technical Documentation, Technical Communication, Copywriting, Document Management, E-Learning, Management, Quality Assurance, SharePoint
Education
University of New Brunswick 1963 — 1967
BA, English, History
Wardlaw-Hartridge 1958 — 1962
HS, College prep
NICE Systems Inc May 2005 - Present
Self Employed November 2003 - May 2005
Saturn Communications March 2001 - November 2003
Avaya September 1997 - March 2001
Levolor Home Fashions 1995 - 1997
National Starch 1988 - 1991
Skills
Enterprise Software, Training Delivery, Team Leadership, Vendor Management, Process Improvement, Quality Assurance, Training, Change Management, Telecommunications, Integration, Project Management, Customer Experience, Call Centers, Management, CRM
Education
University of North Carolina at Greensboro 1987 — 1991
BA, Communications
Hillsborough High School 1983 — 1987
Avaya October 2006 - Present
Nortel October 2006 - December 2009
Nortel October 2004 - October 2006
Nortel Networks October 1999 - October 2004
Education
University of North Texas
Iron Data Solutions July 2010 - Present
Avaya 2010 - March 2010
Nortel October 2007 - December 2009
Nortel March 2006 - October 2007
Nortel April 2001 - March 2006
Nortel July 2000 - August 2001
Nortel August 1989 - July 2000
Skills
Program Management, Integration, PMP, Cross-functional Team..., Telecommunications, Service Delivery, Project Management, Process Improvement, Software Project..., Project Delivery, Start-ups, Operations Management, Management, Leadership, SDLC, Enterprise Software, PMO, Business Analysis, IT Strategy, CRM Integration, Change Management, Team Leadership, Project Planning, Agile Project Management
Education
University of New Brunswick 1985 — 1991
BSc, Electrical Engineering
Avaya November 2010 - Present
Nortel January 1997 - November 2010
Skills
Telecommunications, Process Improvement, Business Analysis, SAP, Project Management, Business Process..., Supply Chain Management, Six Sigma, Customer Service, Cross-functional Team..., Product Management, Program Management, Vendor Management
Education
University of North Carolina at Charlotte
BS, Civil Engineering
Advocates For Children - CASA March 2006 - November 2007
CH2M HILL February 2005 - February 2006
CompuCom March 2004 - January 2005
At&t/Lucent/Avaya June 1980 - July 2001
Avaya Government Solutions January 1999 - January 2001
Avaya 1998 - 2001
Lucent Technologies 1995 - 1998
AT&T January 1980 - January 1994
Skills
Public Speaking, Organizational..., Analytics, Customer Service, Team Building, Business Development, Networking, Proposal Writing, Telecommunications, Leadership, CRM, Strategy, Management, Training, Professional Services, VoIP, Sales, Program Management
Education
University of Northern Iowa 1973 — 1977
Bachelor of Applied Science (B.A.Sc.), Individual Studies
IBM January 2007 - Present
Avaya January 2003 - December 2006
Motorola June 1999 - January 2003
Skills
Cloud Computing, SOA, IT Strategy, Solution Architecture, Global Delivery, Integration, Enterprise Architecture
Education
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2009 — 2011
MBA, Global Executive Program
Visvesvaraya National Institute of Technology 1995 — 1999
B.Tech., Electronics Engineering
Center-G Solutions August 2012 - Present
NACR August 2004 - August 2012
Avaya 1997 - 2001
AT&T 1982 - 1995
Skills
Avaya, Telephony, CTI, IVR, ACD, Unified Communications, Contact Centers, Call Center, VoIP, SIP, Telecommunications, Managed Services, Solution Selling, Call Logging, IP, Channel, Voice Mail, Professional Services, Avaya IP Telephony, Cloud Computing
Education
University of Northern Colorado
Bachelor of Arts (BA)
Avaya November 2014 - Present
Cisco Systems January 2013 - September 2014
Sears Holdings Corporation, OSH July 2011 - October 2012
Sears Holdings Corporation June 2010 - July 2011
Sears Holdings Corporation June 2009 - May 2010
Bank of America November 2005 - September 2007
Sears Holdings Corporation December 2004 - November 2005
Borracho Inc January 2000 - January 2004
Frigidaire Home Products January 1999 - January 2000
Skills
Forecasting, Analysis, Internal Controls, Finance, Investments, Financial Modeling, Financial Analysis, Strategic Financial..., Essbase, Corporate Finance, Process Improvement, Financial Reporting, Start-ups, Leadership, Accounting, Business Intelligence, Management, Analytics, Pricing, Financial Forecasting, Competitive Analysis, Project Planning, Managerial Finance, Strategy, Financial Planning, Strategic Planning, Cross-functional Team..., Business Strategy, Budgets
Education
INSTITUTE OF BUSINESS FORECASTING & PLANNING 2009 — 2009
CPF, Forecasting
University of Notre Dame - Mendoza College of Business 2007 — 2009
MBA, Finance
University of Notre Dame 1995 — 1999
Bachelor of Arts, English and Communications
Benet Academy
Carousel Industries November 2006 - Present
Avaya 1999 - 2000
Education
University of New Orleans 1973 — 1977
BA, History
Arrow Electronics August 2008 - Present
Avaya January 2005 - June 2007
Skills
Telecommunications, VoIP, Managed Services, Unified Communications, Telephony, Call Centers, Solution Selling, SIP, Enterprise Software, Direct Sales, Channel Partners, Professional Services, Wireless, Key Account Management, Account Management, Sales Operations, IP, SaaS
Education
University of Northern Colorado 1981 — 1985
Bachelor's degree, Management Information Systems, General, 3.7
The Nielsen Company PROJECT MANAGERParadyne1980 - 2004
Avaya June 1980 - August 2003
Education
University of New Hampshire-Manchester 1976 — 1981
University of New Hampshire 1976 — 1979
Garland Power & Light July 2011 - Present
Avaya May 1990 - December 2010
Education
University of North Carolina at Chapel Hill 1985 — 1990
Master of Accounting
Sealed Air Corporation April 2015 - Present
OrthoCarolina February 2014 - Present
Marsilio Consulting 2010 - Present
UNC Charlotte 1995 - 2014
Avaya January 2000 - June 2007
Wachovia, A Wells Fargo Company August 1995 - December 2001
Skills
SAP, Program Management, Strategy, Recruiting, Training, Project Management, Analysis, Employee Relations, Management, Performance Management, Business Strategy, Sales, Data Analysis, Change Management, Business Planning, Access, Leadership, Leadership Development, Strategic Planning, PeopleSoft, Public Speaking, Microsoft Excel, Nonprofits, Visio, Event Planning, Management Consulting, Business Intelligence, Team Building, Organizational..., Applicant Tracking..., Teaching, Business Analysis, Human Resources, Consulting, Microsoft Office, Marketing, Account Management, Business Development
Education
University of North Carolina at Charlotte - Belk College of Business 1990 — 1995
Bachelor's of Science, International Business & Business Management, 3.6
Pfeiffer University
Master of Business Administration (MBA), Coursework: 12 hours
South Meck
Fossil Power Systems July 2010 - Present
Avaya January 2009 - July 2010
Nortel 1994 - 2009
Skills
Hardware Architecture, Embedded Systems, Product Design, PCB design
Education
University of New Brunswick 1989 — 1994
Bachelor's degree, Electrical Engineering
Aon Hewitt February 2012 - Present
Avaya December 2009 - March 2010
Nortel Networks February 1994 - December 2009
Education
University of North Carolina at Greensboro 1990 — 1993
Bachelor of Science, Accounting
West Corporation September 2010 - Present
West Asset Management October 2004 - September 2010
Avaya January 2004 - October 2004
Avaya April 2002 - January 2004
Avaya April 2001 - April 2002
Ag Processing, Inc August 1998 - April 2001
Ag Processing, Inc September 1996 - August 1998
Skills
Business Intelligence, Data Analysis, IVR, Business Analysis, Analytics, Call Center, Process Improvement, Vendor Management, Analysis, Operations Management, Account Management, Workforce Management, Leadership, Strategy, Call Centers, Cross-functional Team..., Finance, Forecasting, Executive Management, Strategic Planning, Budgets, Project Management, Start-ups
Education
University of Northern Iowa 1991 — 1993
Bachelor of Arts (B.A.), Accounting
Nielsen December 2004 - Present
Avaya May 1980 - August 2004
Skills
Microsoft Excel, Market Research, Analytics, PowerPoint, Customer Service, Microsoft Word, Microsoft Office, Marketing Research, Customer Insight, Data Analysis
Education
University of New Hampshire 1975 — 1979
Associate's degree, Business Administration and Management, General
Avaya 2010 - Present
Avaya 2006 - 2010
Nortel Networks 2000 - 2006
Cabletron Systems 1996 - 2000
Skills
Proposal Leadership, Sales Operations, Sales Process, Sales Process..., Sales Process..., Team Building, CRM, Major Bids, Contractual Agreements, Service Level Agreements, Quotations, Enterprise Systems, Networking, Communications, Project Management, Earned Value Management, New Business Development, Sales Support Operations, Government & Military..., Federal Government..., Call Center..., Automated Sales..., Microsoft Office, Salesforce.com, Professional Services, Pricing, Unified Communications, Proposal Writing
Education
University of New Hampshire
Bachelor of Science
Carousel Industries 2006 - 2013
Nicom 2001 - 2006
Avaya 1996 - 2001
Skills
VoIP, Call Centers, Unified Communications, Cisco Technologies, Telecommunications, Avaya, IP, Managed Services, Telephony, Switches, IVR, SIP, Contact Centers, WAN, LAN-WAN, Video Conferencing, CTI, SIP Trunking, Voice Mail, ACD
Education
University of New Orleans