Avaya Company
Industry: Technology company
DescriptionAvaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services. Customer service: 00 1 908-953-6000 Headquarters: Santa Clara, California, United States Revenue: 3.27 billion USD (2017) CEO: Jim Chirico (1 Oct 2017–) Subsidiaries: Radvision, Zang, Inc., Avaya Global Services, Parent organization: Avaya Hldgs
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Avaya Employees
Cardel Homes January 2015 - Present
Ministry of Foreign Affairs-Consulate of Mexico in Calgary 2013 - 2014
Avaya 2008 - 2013
ENMAX 2007 - 2007
Teleperformance 2004 - 2006
Pegaso PCS (acquired by Telefonica Spain) 2000 - 2002
Skills
Salesforce.com, Call Centers, Unified Communications, Project Management, Strategic Planning, Management, Telecommunications, Professional Services, Avaya, Pre-sales, Customer Service, Negotiation, Telephony, Outsourcing, Budgets, Pricing Analysis, Research, Auditing, Contact Center..., Avaya IP Telephony, Sales Operations, Records Management, Disaster Recovery, Handle Confidential..., Windows, Employee Training, Avaya Technologies, Integration
Education
Universidad Tecnológica de México
Bachelor of Science Degree in Engineering with a focus in Electronics and Communications.
NH Research, Inc. October 2014 - Present
Avaya June 2013 - October 2014
US Army February 2010 - May 2013
US Army June 2008 - January 2010
Skills
Telecommunications, Defense, Top Secret, Team Leadership, Network Security, Network Architecture, Leadership Development, Network Administration, Electrical Engineering, IT Management, Leadership, Management, German, Simulation Software, Coverage Analysis, Project Management, Electrical Testing, Battery Charger, Batteries, Electrical Equipment, Charging System, Fuel Cells, Solar Energy, Security Clearance, Networking, Operational Planning, Military Operations, Training, Analysis, Command, Military, Army, Afghanistan, Team Building, National Security
Education
United States Military Academy at West Point 2004 — 2008
BS, Electrical Engineering
Professional Musician January 1972 - Present
free lance bass player 1970 - Present
Avaya July 1987 - September 2005
AT&T Of Puerto Rico, Inc. July 1987 - 1999
ITT All America Cables & Radio Inc October 1979 - June 1987
Wapa Televisión March 1979 - October 1979
Skills
Strategic Communications, System Administration, Press Releases, Corporate Communications, Profit Center Management, Market Analysis, Public Relations, Crisis Communications, Internal Communications, Marketing Communications, Social Media, Publicity, Copywriting, Speech Writing, Editing, Newsletters, Communications Planning, Message Development, Market Research, Event Management, Event Planning, Product Design, Sales, Team Building, Public Speaking, Leadership, Marketing, Social Media Marketing, Customer Service, Spanish, Strategic Planning, Microsoft Office, Television, Entertainment, Video, Networking, New Business Development, Marketing Strategy, Advertising
Education
Universidad de Puerto Rico 1974 — 1986
Engineer's degree, Electrical, Electronics and Communications Engineering
Berkshire Hathaway March 2015 - Present
GCI 2005 - Present
Gayle Borden Group- Coldwell Banker 2005 - 2007
Avaya 1999 - 2002
Baxter International Inc. 1998 - 1999
GC Ingenieros 1990 - 1997
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, Social Media, Teamwork, Public Speaking, English, Budgets, Real Estate, Market Research, Leadership, Spanish, Business Strategy, Management, Negotiation, Business Planning, Marketing Strategy, Strategic Planning
Education
Babson College - Franklin W. Olin Graduate School of Business 2007 — 2008
Master of Business Administration (M.B.A.), Finance and Financial Management Services
Universidad ICESI
Bachelor of Business Administration (B.B.A.)
Nippon Mining September 2013 - Present
Bizcom Electronics Inc September 2011 - September 2013
Technology Solutions Group, Inc. May 2009 - September 2011
Avaya February 2006 - May 2009
Cisco Systems January 2003 - February 2006
XO Communications 1999 - 2003
Skills
Solution Selling, Unified Communications, Direct Sales, Channel, Salesforce.com, Marketing Strategy, New Business Development, Lead Generation, Professional Services, Leadership, Sales, Sales Operations, VoIP, Sales Process, Strategic Partnerships, Business Development, Account Management, Networking, SaaS, Data Center, Channel Partners, Cisco Technologies, Selling, Cloud Computing, Enterprise Software, Telecommunications, Call Centers, Wireless, Marketing, Cold Calling, B2B, Go-to-market Strategy
Education
University at Albany
Avaya October 2010 - Present
CBTS April 2004 - October 2010
Sapphire Communications January 2003 - April 2004
Mpower Communications April 2000 - January 2003
Veritas DGC Inc. May 1997 - January 2000
Skills
Data Center, IT Operations, Telecommunications, Windows, Consulting, Hardware, Microsoft Office, Network Administration, Risk Assessment, Visio, Servers, Nortel, IP PBX, VoIP, Cabling, POTS, TCP/IP, Cisco Technologies, Managed Services, IP, Switches, Network Design, WAN, Service Delivery, Vendor Management, Integration, Network Architecture, Wireless, Routing, Troubleshooting, Pre-sales, Routers, LAN-WAN, Ethernet, IT Strategy, CCNA, Networking, Enterprise Architecture, Software Installation, Infrastructure, Technical Support, Avaya, Disaster Recovery, Testing, Co-location, System Deployment
Education
Universal Technical Institute of Texas Inc 1995 — 1997
Associates of Occupational Studies
Tap2Ask January 2012 - Present
Avaya August 2012 - Present
Capgemini January 2010 - August 2012
RiskOffice January 2009 - January 2010
Banco Itaú August 2007 - January 2009
Skills
Java, Certified Scrum Master..., Google App Engine, GWT, Android, JavaScript, JSF, Mobile Applications, Tomcat, JBoss Application Server, Eclipse, Java Enterprise Edition, Architecture, Hibernate, JSP, Scrum, Software Development, SQL, UML, .NET, Spring, Web Services, Cloud Computing, MySQL, Architectures, Desenvolvimento de...
Education
Universidade de São Paulo 2010 — 2012
Master's degree, Social Networks
Universidade de São Paulo 2006 — 2009
Bac., Information Systems
Optiv Inc September 2015 - Present
Cannon Beach Financial Services April 2015 - Present
Aruba Networks November 2013 - October 2014
Brocade April 2012 - November 2013
Dell 2011 - 2012
Avaya 2010 - 2011
Kovarus Technology 2008 - 2010
Cisco Sytems 2006 - 2008
Overland Storage 2002 - 2006
Sun Microsystems 1997 - 2001
Skills
Networking, Data Center, Network Security, Solution Selling, Enterprise Software, Wireless, Business Alliances, Storage, Partner Management, Channel Partner..., Cloud Computing, Storage Virtualization, Channel Partners, NAS, Storage Solutions, Professional Services, Demand Generation, Direct Sales, Account Management, Sales, SaaS, Virtualization, Channel, Business Development, Sales Management, New Business Development, Salesforce.com, Enterprise Storage, Go-to-market Strategy, Security, Servers, Sales Enablement, Strategic Partnerships, Unified Communications
Education
United States Naval Academy
BS
University of San Francisco
MBA
Avaya August 2014 - Present
Avaya July 2008 - July 2014
Avaya January 2002 - June 2008
Alcatel-Lucent January 1998 - December 2001
Alcatel-Lucent January 1996 - December 1997
AT&T April 1993 - December 1995
Skills
Process Improvement, Supply Chain, Change Management, Business Planning, Strategic Planning
Education
University of Denver - Daniels College of Business 2008 — 2010
• MBA
Universidad del Valle de México 1987 — 1992
Industrial Engineering
Avaya January 2013 - Present
Promedia Technology Services January 2012 - December 2012
Promedia Technologies Services, Inc. January 2012 - December 2012
Verizon Business March 1981 - January 2012
Skills
Strategic Planning, Cloud Computing, Account Management, Sales Management, Solution Selling, New Business Development, Forecasting, Sales Operations, Data Center, Unified Communications, Sales, Professional Services, Management, Managed Services, Telecommunications, Pre-sales, Virtualization, Selling, Direct Sales, SaaS, Salesforce.com, Cisco Technologies, Sales Process
Education
Alpha IV Certification 1997 — 1998
Voice and Data Technology, Certification
SUNY Albany 1996 — 1998
Bachelor's degree, Business
Brookdale Community College 1991 — 1996
Associate's degree, Business Administration and Management, General
Telefonica USA November 2012 - Present
Jaconi Distribution LLC January 2009 - November 2012
Avaya May 2008 - November 2008
Quiconnect August 2006 - February 2008
Nortel Networks January 2000 - July 2006
ORIX Global Communications, Inc. January 1997 - December 1999
Norstan/ Staminet Communications January 1995 - December 1996
The Comms Store (London, UK) February 1993 - October 1994
Skills
Sales Negotiations, Sales Management, Salesforce.com, CRM software, Channel Management, Product Marketing, Product Management, Account Management, Wireless, SaaS, Professional Services, Managed Services, Cloud Computing, Cloud Security, Enterprise Solution..., Enterprise Technology..., Global Business..., Exceeding Quotas, Consultative Sales..., Program Management, Management, Mobile Devices, Telecommunications, Strategy, Unified Communications, Negotiation, Cross-functional Team..., VoIP, CRM, Pre-sales, Channel Partners, Start-ups
Education
University of Southern California 1988 — 1992
BS, International Relations
Universidad Politécnica de Madrid 1991 — 1991
Spanish, Spanish
Gonzaga Prep
Avaya July 2013 - Present
Avaya October 2011 - June 2013
Avaya July 2005 - November 2011
DIAN December 2003 - June 2005
Universidad Distrital Francisco José de Caldas January 2001 - December 2003
Skills
Telecommunications, Avaya, Call Center, CTI, J2EE, Java, SIP, Programming, XML, Security, Web Services, VoIP, Tomcat, TCP/IP, Architecture, HTML, Software Development, Enterprise Architecture, Software Engineering, IVR, Java Enterprise Edition, UML, H.323, Networking, Contact Centers, IP, Telephony, ACD, Unified Messaging, Unified Communications, Pre-sales, Avaya Communication..., ISDN, Avaya IP Telephony, Call Logging, IP PBX, SIP Trunking, Cisco Technologies, QoS, MPLS, Network Design, Network Architecture, Routing, WAN, Wireless, Architectures, Avaya Technologies, Call Centers
Education
Universidad Distrital Francisco José de Caldas 2004 — 2005
Specialist in computer science projects, Software Engineering
Universidad Distrital Francisco José de Caldas 1992 — 1998
Electronic Engineering, Electronic Engineering, software development, industrial automation
HP Enterprise Services September 2007 - Present
Bimbo Bakeries USA August 2012 - Present
BP December 2010 - Present
ConvaTec January 2009 - Present
PC Builds & Troubleshooting - Self Employed January 2010 - Present
Affinia June 2011 - October 2014
AGCO Corporation August 2010 - June 2014
Avaya October 2012 - December 2012
The Clorox Company June 2011 - July 2012
Hewlett-Packard September 2007 - June 2010
Skills
Bluecoat Proxies, Troubleshooting, Computer Hardware, Networking, VPN, Help Desk Support, Requirements Analysis, IT Strategy, ITIL, Business Analysis, Microsoft Office, Management, Project Management, IT Service Management, SDLC, Program Management, Customer Service, IP Networking, Windows, Security
Education
University at Buffalo 1995 — 1998
Bachelor of Science (BS), Computer Science, 3.9
Avaya November 2013 - Present
TII Network Technologies January 2010 - August 2013
United States Navy May 1989 - June 2012
TII Network Technologies January 2005 - December 2009
Emerson October 1999 - December 2004
Charles Industries 1998 - 1999
Skills
Logistics, Sales Management, Product Management, Operations Management, Telecommunications, Product Development, Management, Leadership, Forecasting, Team Building, Direct Sales, Networking, Team Leadership
Education
Salem International University
Master of Business Administration (MBA), International Business
United States Naval Academy 1986 — 1989
BS, Economics
Numonix August 2014 - Present
PSA Peugeot Citroën Argentina September 2013 - December 2013
Avaya May 2009 - December 2012
Verizon September 2008 - April 2009
Verizon June 2005 - September 2008
MCI Corporation June 2004 - June 2005
Interactive Gaming Systems April 2002 - June 2004
IBM September 2000 - September 2001
Skills
VoIP, Avaya, Telecommunications, TCP/IP, Linux, SIP, Telephony, Switches, Routers, IP, Unified Communications, Unix, SQL, VPN, DNS, Oracle, Windows Server, Operating Systems, Servers, Troubleshooting, Databases, VMware, Data Center, Hardware, Firewalls, PL/SQL, Software Installation, High Availability, Routing, Network Design
Education
Universidad Argentina de la Empresa 2000 — 2007
Bachelor's degree, Computer Technology/Computer Systems Technology
ADP 2012 - January 2013
The Alexander Group 2010 - 2012
Sales Strategy for Executives 2008 - 2010
Digital Foundry 2008 - 2009
Avaya 2007 - 2008
Tribune Company 2004 - 2005
Cox Media 2002 - 2004
Skills
Sales Process, Job Design, Sales Compensation, Sales Operations, Sales Pipeline..., Sales Skills Training, Sales Compensation..., Client Services, Account Management, Key Account Management, Sales Effectiveness, Leadership, Management
Education
Wake Forest University - Babcock Graduate School of Management 2005 — 2007
MBA
Tulane University - A.B. Freeman School of Business 1997 — 2002
Bachlor
Level 3 Communications January 2015 - Present
Level 3 Communications February 2014 - January 2015
Level 3 Communications February 2012 - February 2014
Avaya March 2008 - February 2012
Avaya August 2006 - March 2008
Avaya April 2004 - August 2006
Owens Corning 2003 - 2004
Jeppesen 2002 - 2003
Cooper-Standard Automotive 1996 - 2000
Skills
Supply Chain Management, Supply Chain..., Reverse Logistics, Six Sigma, Lean Manufacturing, Planning, Service Delivery, Product Life Cycle..., Quality Management, Vendor Management, Budget Management, Team Building, Manufacturing, English, Spanish, Business Analysis, Process Improvement, Program Management, Operations Management, Continuous Improvement, ISO, Field Service, Inventory Management, Telecommunications, Telecommunication..., Leadership, Cross-functional Team..., Product Lifecycle..., Supply Chain, Project Planning, Outsourcing, Supply Management, Business Process..., Team Management, Management, Team Leadership, Strategic Sourcing, Operational Excellence, Procurement, Logistics, Integration, Change Management, Root Cause Analysis, Forecasting
Education
University of Michigan 2000 — 2002
MBA
Universidad Simón Bolívar
BE
Colegio San Ignacio
Citi 2014 - Present
Avaya 2013 - 2014
Avaya 2010 - 2013
Sprint 2010 - 2010
Verizon Business 2004 - 2009
Verizon Telecom 2000 - 2004
Verizon Telecom 1997 - 2000
Skills
Forecasting, Data Analysis, Budgeting, Financial Reporting, Business Planning, Variance Analysis, Call Center, Financial Analysis, Budgets, Strategic Planning, Marketing, Analysis, Management, Finance, Project Planning, Strategic Financial..., Business Process, Product Management, Cross-functional Team..., Program Management, Operations Management, Change Management, Project Management, Process Improvement, Telecommunications, Sales, Call Centers, Executive Management
Education
Saint John's University
MBA, Quantitative Analysis, Statistics
State University of New York at Albany
BA, Psychology
Avaya January 2011 - Present
Nortel January 2007 - December 2010
Nortel April 2000 - December 2006
Nortel May 1998 - March 2000
Marinbridge Corporation Ltd March 1997 - May 1998
City of Gatineau May 1991 - March 1997
Samson Bélair Deloitte & Touche January 1990 - May 1991
Skills
Unix, Perl, XML, Java, Weblogic, Eclipse, EJB, Shell Scripting, JavaScript, HTML, JSP, PL/SQL, Tortoise SVN, JDBC, Ant, Ingres, JUnit, C, Unix Shell Scripting, Servlets, Oracle, Team Leadership, Java Enterprise Edition, Requirements Analysis, Databases, WebLogic
Education
Université du Québec en Outaouais 1987 — 1990
B.Sc. Computer Science
Genesys December 2012 - Present
Avaya Inc. June 2012 - December 2012
Avaya Inc January 2010 - June 2012
Avaya Inc. November 2001 - December 2009
Avaya October 2000 - October 2001
Lucent Technologies March 1996 - October 2000
Banco del Atlantico March 1994 - March 1996
Basham, Ringe y Correa, S.C. September 1990 - June 1991
Skills
Problem Solving, Contract Negotiation, Cross-border..., International Sales, Policy Writing, Approval Process, Drafting Agreements, Business Process..., Licensing Negotiations, Purchase & Sale..., Software Licensing, Managed Services, Complex Sales, Global Teaming, Channel Partners, Communication, Team-oriented, Mergers, Telecommunications, Corporate Law, Team Building, Latin America, Outsourcing, Mergers & Acquisitions, Enterprise Software, Avaya, Go-to-market Strategy, Licensing, Privacy Law, Intellectual Property, Multilingual, Corporate Governance, Management, Negotiation, Data Privacy, Process Improvement, Cross-functional Team..., Joint Ventures, Strategic Partnerships, Cloud Computing, Professional Services, Training, Commercial Litigation
Education
Universidad Panamericana 1991 — 1996
Licenciado en Derecho (J.D. equivalent), Law
CEYCA
Six Sigma DMAIC Training
Aruba Networks, an HP Company July 2014 - Present
Avaya January 2012 - July 2014
Hewlett-Packard Channel 2011 - 2011
Hewlett-Packard 2008 - 2011
Intel Corporation 2004 - 2007
Unum 2001 - 2003
The Register-Guard 1998 - 2001
Skills
Channel Partners, Solution Selling, Business Development, SaaS, Cloud Computing, Strategic Partnerships, Leadership, Strategy, Sales, Sales Operations, Account Management, Automation, Business Alliances, Business Strategy, Capital Equipment, Channel, Channel Sales, Competitive Analysis, Cross-functional Team..., Demand Generation, Distributed Team..., Distributors, Electronics, Energy, Enterprise Software, Entrepreneurship, Financial Analysis, Global Marketing, Go-to-market Strategy, HP, Income Statement, Managed Services, Management, Marketing, Marketing Strategy, Multi-channel Marketing, Networking, New Business Development, P, Product Management, Product Marketing, Professional Services, Project Management, Sales Process, Salesforce.com, Selling, Semiconductors, Start-ups, Strategic Planning, Team Leadership
Education
UCLA Anderson School of Management 2003 — 2005
MBA
University of Oregon - Charles H. Lundquist College of Business 1998 — 2001
BS
Strategies In Software January 2010 - Present
Alcatel-Lucent November 2008 - Present
Avaya April 2006 - October 2008
Avaya July 2003 - April 2006
Avaya October 2000 - July 2003
Lucent Technologies December 1998 - October 2002
AT&T January 1993 - December 1998
CE Software May 1990 - December 1992
Bell Labs June 1978 - May 1990
Skills
Java, Python, Linux, C++, Android Development, iOS development, Architecture, Unix, Software Design, Testing, Java Enterprise Edition, Distributed Systems, PHP, SIP, SOAP, HTML, Avaya, Solution Architecture, Software Engineering, Technical Leadership, Android, Software Development, ClearCase, Web Services, VoIP, Telephony, TCP/IP, Eclipse, JavaScript, PostgreSQL, Tomcat, Subversion, UML, Web Applications, C, Agile Methodologies, Object Oriented Design, OOP, Scrum, MySQL, Troubleshooting, Usability, XML, Perl, Solutions Marketing, REST
Education
Union College 1970 — 1975
MSEE, BS Computer Science, Electrical Engineering & Computer Science
Avaya February 2011 - Present
Avaya May 2000 - May 2011
Geeks On Call - Franchise April 2003 - August 2007
Bell Labs Lucent Technologies 1996 - 1999
Ericsson 1993 - 1995
Skills
SIP, VoIP, Telephony, H.323, ISDN, Testing, Avaya, Telecommunications, Unified Communications, IP PBX, Avaya Communication..., Media Gateways, Call Centers, ACD, System Verification, SIPP, Performance Testing, Call Center, IP, IVR, Wireless, Routing, TCP/IP, Quality Assurance, CTI, Contact Centers, Session Management, LAN-WAN, Pre-sales, Data Recovery, Ethernet, PBX, UC, Avaya PBX, Avaya Session Manager, Recovery and Robustness, Communications Cloud...
Education
University of Colorado Boulder 1995 — 1997
M.Sc., Telecommunications
Universidad Simón Bolívar 1988 — 1993
B.Sc., Electronics Engineering
Aspect Software June 2012 - Present
Ventanas de San Miguel Golf & Resort 2011 - 2013
Vernet Group April 2011 - May 2012
Avaya December 2009 - February 2011
Nortel 1997 - 2009
Skills
IVR, Workforce Management, Customer Service, Performance Management, Pre-sales, Post-sales Support, Contact Centre, Call Recording, Quality Monitoring, Wireless Networking, Windows Server 2008, Solution Architecture, Multilingual, Cross-functional Team..., Customer Relations, Self Driven, Key Account Development, Speech Analytics, Quality Management, Avaya, Call Center, Telecommunications, Telephony, IP, Deployment, Unified Communications, CTI, VoIP, Solution Selling, Team Leadership, Cloud Computing, Wireless, Consultative Selling, Sales Engineering, Unified Messaging, Process Improvement
Education
University of Phoenix 2003 — 2005
MBA, Master in Business Admin & Global Mgmt
Universidad Nacional Autónoma de México 1991 — 1995
Bachelor's Degree, Computer Systems Engineering
Nexus - A Dimension Data Company October 2014 - Present
Cisco August 2012 - January 2014
Cisco Systems May 2010 - August 2012
Avaya October 2005 - April 2010
Skills
Networking, Cisco Technologies, Professional Services, Contact Centers, Leadership, Call Centers, Telephony, Telecommunications, Entrepreneurship, Strategy, Unified Communications, Project Planning, Data Center, Business Process, Workforce Management, Security, Proactive, Integration and team..., Knowledge of the..., Empathy with the client, Communication skills, Sense of urgency and..., Perceptual to change, Scripting tools for..., Database engines: SQL,..., Entrepreneurial Attitude, Used to matrix..., Operating Systems:..., Programming Languages:..., Management Tools WFM..., Shoretel, Hp Autonomy, VoIP, Avaya Technologies, Pre-sales, Managed Services, IP, SIP, Solution Selling, Cloud Computing, Management
Education
EGADE Business School - ITESM 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General, Master
Universidad Anahuac 2008 — 2009
Dimplomado, •Contact & Call Centers Administration
Universidad La Salle, A.C. 2002 — 2006
Engineer, Cybernetics, Engineering, Robotics, Computing, Telecommunications
Google January 2015 - Present
Google July 2013 - December 2014
Google July 2012 - July 2013
Google January 2010 - July 2012
Avaya December 2007 - January 2010
MC1 - A Subsidiary Of Mitsubishi Corporation April 2004 - December 2007
Quadrata Com. Empresariais November 2001 - April 2004
Planeta3 Internet Solutions July 1999 - November 2001
Eversystems Banking Solutions July 1998 - July 1999
Skills
Software Development, Microsoft SQL Server, Java, C#, C++, Visual Basic, ASP.NET, C, J2ME, AJAX, Software Project..., Scrum, Software Engineering, Product Management, Telecommunications, Mobile Devices, Agile Methodologies, JavaScript, UML, Cross-functional Team..., Web Services, Pre-sales, Project Management, Business Strategy, Management, Python, Strategy, Business Intelligence, Web Development, System Architecture, E-commerce, Mobile Applications, Business Development, Linux, Product Development, Professional Services, SaaS, Web Applications, SOAP, Cloud Computing, Software Design, Agile Project Management, Android, Enterprise Software, ASP, CRM, Program Management, .NET, Requirements Analysis, Solution Architecture
Education
FIA - Fundação Instituto de Administração 2010 — 2011
MBA, Information Technology Management
Universidade Estadual de Campinas 1994 — 1999
Engineer, Computer Software
ETFSP 1990 — 1993
Piedmont Healthcare June 2012 - Present
CSC April 2008 - June 2012
Comm-Works 2005 - 2007
Avaya 1998 - 2001
Lucent Technologies 1994 - 1998
AT&T 1988 - 1994
Skills
Integration, Business Process, CRM, VoIP, Analytics, Management, Business Development, Strategic Planning, RFP, Solution Architecture, Contract Negotiation, Requirements Gathering, CTI, Business Intelligence, Outsourcing, Call Center, Requirements Analysis, P&L Management, Speech Recognition, Testing, Contract Negotiations, Project Management, Epic EMR, PMO, ICD-10, DNV Accred
Education
Tulane University - A.B. Freeman School of Business 1990 — 1992
mba
Avaya October 2009 - April 2014
Avaya October 2007 - September 2009
Avaya April 2007 - September 2007
Avaya June 2004 - April 2007
Avaya October 2001 - May 2004
Avaya October 2000 - September 2001
Lucent Technologies February 2000 - September 2000
Skills
Unified Communications, Telecommunications, Telephony, Avaya, VoIP, Contact Centers, SIP, Sales Engineering, Product Marketing, Business Development, Unified Messaging, CTI, Solution Selling, Selling, Sales Management, Channel Partners, Networking, IVR, Great presentation..., Sales Operations, Channel, Wireless, Ethernet, Sales Presentations, Business Strategy, IP, Managed Services, New Business Development, Video Conferencing, Data Center, Leadership, Go-to-market Strategy, Sales Enablement, Avaya IP Telephony, Avaya Communication..., Collaboration Solutions, Sales Channel..., Channel Strategy, Avaya Technologies, Sales
Education
Universidad Simón Bolivar 1995 — 2000
Engineer's degree, Electronics Engineering
Colegio Humboldt, Caracas 1987 — 1995
Bachiller, Ciencias
Avaya January 2011 - Present
Zanshin Interactive, LLC July 2010 - January 2011
SIPtopics, Inc. April 2009 - June 2010
Avaya April 2001 - March 2009
Quintus Corporation November 1997 - April 2001
Nabnasset Corporation 1990 - November 1997
Mills Pride 1988 - 1990
GE Consulting Services Corporation 1986 - 1988
Kay-Bee Toy & Hobby Shops, Inc. 1983 - 1986
Cluett, Peabody & Company, Inc. 1982 - 1983
Skills
Contact Centers, Avaya, Unified Communications, IVR, SIP, CTI, Telephony, VoIP, Telecommunications, Call Center, ACD, Professional Services, Integration, Ethernet, H.323, Wireless, Cloud Computing, Call Centers, MPLS, Enterprise Software, Pre-sales, Solution Selling, Presenter, Solution Architecture, Plannning, SaaS
Education
Pragmatic Marketing 2012 — 2012
Pragmatic Marketing Certification, Product Management
University at Buffalo 1976 — 1978
Computer Science
Seminole Hard Rock Hotel & Casino Hollywood May 2015 - Present
Hair Construction July 2014 - May 2015
THAT Agency March 2014 - July 2014
KLMA March 2012 - February 2014
Self-Employed April 2011 - February 2014
iSource Digital September 2011 - March 2012
SocialNitro September 2011 - March 2012
Avaya June 2010 - August 2010
Skills
Social Media Marketing, Event Planning, Adobe Creative Suite, Email Marketing, Facebook, Twitter, YouTube, LinkedIn, Foursquare, Email Blast Design, Campaigner Email..., Campaign Management, Content Development, Creative Services, Facebook Insights, Social Media Reports, Basic HTML, Copywriting, SEO, Microsoft Office, Spanish, iContact Email..., Social Media, Creative Development, Advertising, Blogging, Creative Writing, Social Marketing, Online Marketing, Social Networking, Digital Marketing, Google Analytics, Brand Development, Online Advertising, Promotions, Marketing Strategy, Wordpress, InDesign, Photoshop, Interactive Marketing, Community Management, Writing, WordPress, Marketing Research, Integrated Marketing
Education
University of Oklahoma 2007 — 2011
B.A., Advertising, Spanish
Universidad de Alcalá
Spanish Media
Mars Petcare May 2015 - Present
Mars June 2013 - Present
Avaya January 2013 - Present
Colonial Life November 2012 - Present
Elite E Services May 2012 - November 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word
Education
University of South Carolina-Columbia 2009 — 2013
Bachelor of Business Administration (B.B.A.), International Business, Finance, and Global Supply Chain Operations Management
Universidad Pablo de Olavide 2012 — 2012
Google / Nest Labs November 2013 - Present
Apple February 2012 - October 2012
Apple March 2006 - December 2010
Proxim Wireless December 2004 - March 2006
Avaya 2000 - 2004
VistaSource Inc. April 1997 - November 2000
Lionbridge 1996 - 1997
CLEAR Software, Inc 1994 - 1996
Skills
TCP/IP, Embedded Systems, WiFi, Unix, SNMP, Mobile Devices, VoIP, Testing, WLAN, OS X, Telecommunications, RF, Switches, SIP, Software Quality..., WiMAX, Networking, Wireless Networking, Linux, Wireless, Debugging, Ethernet, Test Automation, Operating Systems, GSM, Perl, iOS, Embedded Software, Quality Assurance, Device Drivers, Telephony, IP
Education
University of Maine 1982 — 1986
BA, German, Computer Science
Universität Salzburg 1984 — 1985
Germanistik
Avaya February 2015 - Present
Gigamon June 2011 - January 2015
Adelante, LLC January 2011 - May 2011
Universidad Carlos III de Madrid September 2009 - July 2010
Blackboard Connect (formerly The NTI Group) November 2005 - August 2009
Univision April 2004 - November 2005
University of Southern California June 2003 - April 2004
Skills
Salesforce.com, CRM, Marketing, Account Management, SaaS, Sales, Strategic Planning, Team Management, RFP, Lead Generation, Order Management, Business Development, Training, Demand Generation, Channel, Campaign Management, Marketo, ERP, Trade Shows
Education
Universidad Carlos III de Madrid 2009 — 2010
Masters, Business Administration
University of Southern California
B.A., Communication
Rackspace, the Open Cloud Company December 2013 - Present
AT&T November 2012 - December 2013
Softtek August 2009 - November 2012
Reader's Digest October 2006 - August 2009
Avaya April 2006 - October 2006
General Motors September 2005 - April 2006
Spectrum Films 1999 - 2000
Skills
Shell Scripting, Agile Methodologies, Apache, Ubuntu, Nagios, Linux, Python, MySQL, Perl, Cacti, Linux Server, Subversion, PHP, RHEL, Debian, Perforce, Team Leadership, Cross-functional Team..., Java, Hadoop, Project Management, MongoDB, JavaScript, Scrum, Customer Service, Outsourcing, C++, Amazon Web Services..., Operations Management, Graphite, 24x7 Production Support, 24/7 Operations, Staff Development, Linux System..., High Availability, Bash, Red Hat Linux, Open Source
Education
Universidad Iberoamericana, Ciudad de México 2001 — 2005
Bachelor, Electronic Engineering
Big Man Washes, Inc. May 2015 - Present
Wire Co World Group October 2012 - March 2015
Big Man Washes 2015 - 2015
Lennox International - Service Experts January 2010 - November 2012
Flowserve - Tulsa, OK August 2008 - January 2010
Flowserve May 2008 - August 2008
Flowserve September 2007 - May 2008
Avaya February 2006 - August 2007
Avaya February 2006 - June 2006
Avaya December 2005 - February 2006
Skills
Six Sigma, Operations Management, Lean Manufacturing, Program Management, Business Development, Business Strategy, Process Improvement, Manufacturing, Metrics, Engineering, Customer Satisfaction, Operational Excellence, Cross-functional Team..., Continuous Improvement, Process Engineering, Mnaufacturing, Business Process..., Labor Management, Customer Retention, Customer Oriented, Lean Transformation, Service Management, Service Delivery, Managed Services, Vendor Management..., Vendor Managed Inventory, Personnel Management, Strategic Leadership, Supply Chain Management, Budgets, Leadership, Management, Team Building, Value Stream Mapping, CRM, Strategic Planning, Kaizen, Income Statement, Logistics, Quality Management, P&L Management, Human Resources, Supply Chain, Mergers & Acquisitions, Vendor Management, Root Cause Analysis, Purchasing, Change Management, Talent Management, Telecommunications
Education
United States Military Academy at West Point 1974 — 1978
BS, Engineering
Sterling Regional High School 1970 — 1974
Diploma, College Prepartory
Marty's Reliable Cycle February 2011 - Present
Avaya 2005 - February 2010
Education
University at Albany, SUNY 1978 — 1983
ConMed Linvatec September 2008 - Present
Conmed Corporation 2008 - 2011
Avaya January 2001 - June 2008
Lucent February 1996 - December 2000
Italtel SIT January 1992 - December 1995
Italtel Telematica July 1983 - December 1991
Skills
VxWorks, ClearCase, Linux, Unix, TCP/IP, Embedded Systems, Debugging, Embedded Software, Telecommunications, Firmware, Troubleshooting, Hardware, Software Engineering, Systems Engineering, Java, Testing
Education
Università degli Studi di Napoli 'Federico II' 1976 — 1981
Master, Electrical Engineer
Alessandro Volta 1971 — 1976
Diploma, Electrical Engineering
Avaya September 2013 - Present
Skills
Go-to-market Strategy, Data Center
Education
Université de Montréal - Ecole polytechnique de Montréal 1977 — 1981
Bachelor
St. Petersburg, Fl June 2012 - Present
Weichert Realtors September 2001 - June 2012
Avaya September 1979 - June 2001
Skills
Public Speaking, Real Estate, Writing, Product Demonstration, Telephony, Telephone Skills, Interior Decorating, Floral Design, Computer Applications
Education
SUNY at Buffalo
Bachelor of Arts (B.A.), Speech
St. Peter's Grammar School
LiveVox May 2014 - Present
LiveVox July 2013 - May 2014
Ernest Communications, Inc. August 2012 - June 2013
Strategic Products and Services (SPS) January 2011 - August 2012
Strategic Products and Services (SPS) January 2007 - June 2012
Avaya March 2004 - January 2007
Norstan December 2002 - March 2004
Infowave Software 2001 - 2003
Nice Systems July 1998 - December 2000
AT&T 1994 - 1998
Skills
Managed Services, Wireless, Financials, Carrier Services, Business Development, Telecommunications, Sales, Start-ups, Channel, Marketing, Avaya, New Business Development, Leadership, Contract Negotiation, Sales Operations, Call Centers, SaaS, Solution Selling, Selling, Unified Communications, Management, Sales Management, Networking, Strategic Partnerships, Professional Services, Enterprise Software, Direct Sales, VoIP, Channel Partners, Cloud Computing, Avaya Technologies
Education
United States Military Academy at West Point 1985 — 1989
Bachelor of Science, Engineering Management
Association médicale du Québec June 2012 - Present
En recherche d'emploi January 2005 - January 2011
Otera Capital January 2005 - January 2011
Avaya 1997 - 2001
Nationair Canada 1984 - 1990
Skills
Strategic Planning, Microsoft Excel, Microsoft Office, Risk Management, Negotiation, Project Management, Change Management, Mergers & Acquisitions, French, Internal Communications, Financial Analysis, Business Process...
Education
Université de Montréal
Mineure, Histoire
CEGEP Saint-Laurent
Swampfox Technologies February 2010 - Present
Duck Creek Technologies 2007 - 2009
Avaya 2002 - 2007
Conita Technologies 2000 - 2002
Skills
Product Marketing, Product Management, Strategy, IVR, Marketing Strategy, Channel Partners, Mobile Devices, Market Analysis, Competitive Intelligence, Direct Sales, Marketing, Business Planning, Selling, Program Management, Leadership, Professional Services, New Business Development, Channel Management, Sales
Education
University of South Carolina - Darla Moore School of Business 1996 — 2000
MIBS, International Business
University of South Carolina School of Law 1996 — 2000
JD, Law
Tulane University 1991 — 1995
BA, Political Economy
Pensacola High School 1987 — 1991
High School
360training August 2012 - Present
Huenei Consultora Informatica December 2010 - July 2012
Avaya November 2008 - November 2010
Verizon Business May 2007 - November 2008
APG Consulting 2004 - 2007
Skills
Java Enterprise Edition, Struts, Maven, Weblogic, EJB, Scrum, Spring, Subversion, Design Patterns, Databases, PostgreSQL, Java, Flex, Websphere, Oracle
Education
Universidad Tecnológica Nacional 1999 — 2010
Systems analyst, Computers
Trimble April 2014 - Present
Avaya December 2012 - March 2014
Avaya January 2012 - November 2012
University at Buffalo August 2010 - March 2012
Consilium Software June 2011 - August 2011
Computer Science Corporation May 2009 - July 2009
Skills
Eclipse, Java, Linux, Tomcat, XML, Android, MySQL, Apache Camel, ActiveMQ, Spring, C#, ASP.NET, ActionScript, Apache Maven, SQL, Agile, C, HTML, JavaScript, RESTful WebServices, JUnit, Apache
Education
State University of New York at Buffalo 2010 — 2011
Masters, Computer Science
Mars July 2011 - Present
Avaya January 2000 - October 2010
Lucent Technologies January 1996 - January 2000
AT&T January 1986 - January 1996
Education
University at Buffalo
BA, Mathematics
Marsh 2006 - Present
Chubb 2002 - 2006
Avaya 2001 - 2002
Platinum Associates 1998 - 2001
United States Marine Corps 1993 - 1998
Education
United States Naval Academy 1989 — 1993
BS, Political Science
Avaya March 2012 - Present
Avaya May 2008 - February 2012
Avaya (Ottawa, Canada) August 2007 - May 2008
Avaya (Cardiff, United Kingdom) August 2006 - July 2007
Ubiquity Software (Ottawa, Canada) November 2003 - July 2006
Mitel Networks (Ottawa, Canada) March 2001 - September 2003
Praxis Training Institute (Ottawa, Canada) January 2001 - May 2001
Nortel Networks (Ottawa, Canada) June 2000 - March 2001
Skills
SIP, IMS Application Sequence, SIP Servlets, Java, Avaya Session Manager, SIP Integration and..., Agile Methodologies, International Project..., Distributed Team..., MSML (RFC5707), JSR 289, IVR, VoIP, SIP Server, IMS, NetAnn (RFC 4240), IMS DB/DC, Software Development, UML, Integration, Scrum, Eclipse, Software Design, Linux, Ant, Architectures, Avaya, ClearCase, Java Enterprise Edition, SOAP, Servlets, Software Engineering, System Architecture, Telecommunications, Test Automation, Architecture, Perl, SOA, Unix, Web Services, TCP/IP, Object Oriented Design, Telephony, Tomcat, JUnit
Education
University of Ottawa 2005 — 2008
MSc
Universidade Federal do Ceará 1990 — 1994
BSc
Thomson Reuters June 2012 - Present
Thomson Reuters April 2011 - June 2012
Avaya April 2010 - April 2011
Infor March 2007 - May 2010
Microsoft (Outsourced by Teleperformance) February 2006 - March 2007
Central Dock Sud S.A. November 2003 - February 2006
Compumática Rosario February 2000 - December 2002
Skills
Applications Support, Active Directory, Microsoft Infrastructure, Windows Server, Servers, Hardware, VMware ESX, Troubleshooting, XP, System Administration, Windows, Windows Server 2003, Linux, Operating Systems, VMware, Virtualization, IT Management, DHCP, Enterprise Software, Microsoft Exchange, Microsoft Technologies, Technical Support, HP, Integration, System Deployment, Storage, Windows XP, Windows Scripting, Market Data, Incident Management, Powershell, Python, Software Installation, Backup Exec, Infrastructure, Software Documentation, Server Administration
Education
Universidad Tecnológica Nacional 1997 — 2000
Colegio San Bartolomé de Rosario. 1983 — 1996
Bachelor of Commerce
IT Xchange August 2014 - Present
Avaya June 2010 - August 2014
avaya November 2002 - November 2010
Avaya Australia November 1998 - November 2002
Skills
Operational leadership, Supply Chain Management, Order Management, Customer Service..., product fulfillment, Executive Management, Asia Pacific, Department..., Complexity Management, Operations Management, Manufacturing, Supply Chain, Integration, Management, Analysis, Leadership, Sales Operations, Contact Centers, Warehousing, Team Building, Warehouse Management, Cross-functional Team..., Order Fulfillment, Procurement, Process Improvement, Project Management, Lean Manufacturing, Training, Outsourcing, Telecommunications, Unified Communications, Vendor Management
Education
State University of New York at Buffalo 2004 — 2006
MBA, Business Administration and Management, General
University of Technology, Sydney 1994 — 2000
Business, Management & Finance
pennant hills high school
pennant hills high school
Avaya November 2014 - Present
Avaya Inc. 2013 - November 2014
Avaya October 2002 - November 2014
AVAYA GLOBAL ENVIRONMENTAL, HEALTH & SAFETY (GEH&S) ORGANIZATION December 2003 - October 2013
Avaya January 2009 - April 2013
Avaya October 2008 - May 2009
Avaya - ENTERPRISE NETWORKS – SHREVEPORT PROVISIONING CENTER • Shreveport, LA September 1999 - May 2002
Avaya - ENTERPRISE NETWORKS – SHREVEPORT PROVISIONING CENTER • Shreveport, LA May 1998 - September 1999
UOP - Shreveport, LA September 1996 - May 1998
Zeneca Agrochemicals - North Little Rock, AR December 1995 - September 1996
Skills
Chemical Process..., Management, Analysis, Process Engineering, Telecommunications, Project Management, Six Sigma, Team Building, Program Management, Process Improvement, Contract Negotiation, Root Cause Analysis, Cross-functional Team..., Quality Management, Strategic Planning, Leadership, Testing, Continuous Improvement, Engineering, Strategy, Energy, Sustainability, Training, Business Process..., EHS, Vendor Management, Change Management, Operations Management, Software Documentation, Lean Manufacturing, Supply Chain Management, Project Planning, Policy, Supply Chain, Budgets, Quality Assurance, Manufacturing, Product Development, DMAIC, Product Management, Engineering Management, Team Leadership, MS Project, Process Simulation, Procurement, Integration, Operational Excellence, Environmental Awareness, ISO, Quality System
Education
Tuskegee University 1988 — 1993
BS, Chemical Engineering
Concurrent Technologies Corporation 2015 - 2015
Tilera Corporation February 2010 - August 2014
Sun Microsystems January 2004 - January 2009
Nauticus Networks October 2000 - January 2004
Avaya 1999 - October 2000
Lucent 1998 - 1999
3Com 1997 - 1998
US Robotics May 1996 - 1997
General Signal Networks June 1995 - May 1996
Racal Datacom 1991 - June 1995
Skills
Database Design, Hardware Architecture, Embedded Systems, Ethernet, Debugging, Microprocessors, C, Test Engineering, Networking, Project Management, FPGA, Engineering Management, Hardware, SoC, ASIC, Wireless, System Architecture, Verilog, Testing, Processors, PCB design
Education
Union College 1977 — 1981
BS, EE
Servion Global Solutions 2013 - Present
DiaXsys Inc. 2011 - 2012
Emerj, Inc 2009 - 2010
Cisco 2008 - 2008
Visitar Inc. 2005 - 2007
Avaya 2003 - 2005
VISTA Information Technologies 2000 - 2003
Xtreme Spectrum 1999 - 2003
Skills
Customer Relationship..., Corporate Communications, High Performance Team..., Team Leadership, Staff Development, Revenue Growth, Profitable Growth, P&L Management, Financing Strategies, Mergers & Acquisitions, Corporate Strategy..., Strategic Planning, Strategic Alliances, Business Development, Managed Services, Cloud Solutions, SaaS, Operational Leadership, Reducing Operating Costs, Operating Functions
Education
United States Naval Academy
Abaco Systems Technologies April 2014 - Present
Avaya November 2010 - March 2014
Desca August 2003 - September 2010
Skills
Cisco Technologies, Unified Communications, CCNA, CCIE, ITIL, Data Center, Routing, VoIP, IP, Managed Services, Pre-sales
Education
Universidad de Los Andes 1993 — 1997
1998, Ingenieria de Sistemas
H.U.M.A.N. (Helping Unite Mankind And Nutrition) February 2015 - Present
Falabella May 2012 - November 2013
Avaya June 2011 - June 2012
Skills
Microsoft Office, Team Leadership, Microsoft Excel, English, PowerPoint, Spanish, Microsoft Word, Teamwork, Customer Service, Windows, Negotiation, Change Management, Business Strategy, Strategic Planning, Marketing Strategy, Coaching, Leadership, Project Planning, Interviews, Hiring
Education
Universidad de Palermo 2008 — 2012
Bachelor's degree, Industrial and Organizational Psychology
Universidad Católica Andrés Bello 2004 — 2007
Bachelor's degree, Elementary Education and Teaching
Cisco March 2015 - Present
Neovantas May 2013 - March 2015
emergia October 2014 - February 2015
Avaya January 2011 - February 2013
Avaya October 2008 - December 2010
Avaya August 2006 - September 2008
Avaya January 2001 - July 2006
Avaya January 1999 - December 2000
Lucent Technologies April 1996 - December 1998
AT&T January 1994 - March 1996
Skills
Strategy Development, Product Marketing, Product Management, Sales Support, Product Life Cycle..., Product Launch, Channel, Value Proposition, Team Leadership, Go-to-market Strategy, Product Strategy, Competitive Analysis, P&L Management, Sales Management, Market Analysis, New Business Development, Cross-functional Team..., Pricing Strategy, Strategic Partnerships, Alliances, Sales Enablement, Product Requirements, Business Strategy, OEM, Team Management, Business Planning, Product Portfolio, Portfolio Management, GTM, Call Center, Telecommunications, Channel Management, Solution Selling, Professional Services, Analyst Relations, Direct Sales, Marketing Management, Global Business..., International Sales, Marketing Strategy, Consultative Selling, People Management, Messaging, International Business, Pricing, Software Sales, Vendor Management, Business Management, Thought Leadership, Market Development
Education
INCC Ciencias de la Computación 1988 — 1991
Systems Analyst
Leadership, Sales, Product Marketing - USA in-company 1995 — 2007
Management, Finance, Sales, Product & soft skills
Universidad Tecnológica Nacional 1982 — 1986
Avaya August 2015 - Present
US Army April 2015 - August 2015
US Army October 2012 - April 2015
US Army April 2014 - September 2014
US Army March 2012 - October 2012
US Army May 2010 - March 2012
Skills
Team Building, Project Planning, Organizational..., Econometrics, Leadership Development, Interagency Coordination, Physical Security, Operations Management, Logistics, System Administration, Satellite Communications, Information Assurance, Military Experience, Operational Planning, Army, Military Operations, Command, Counterinsurgency, Security Clearance, Military, Afghanistan, DoD, Combat, Force Protection, Top Secret, Military Training, Training, Intelligence Analysis, National Security, Intelligence, Leadership, Management, Weapons, Tactics, Military Logistics, Security, Team Leadership, Unit Movement Officer, Combat Life Saver, Air Assault, Combatives, Counterterrorism, Defense, Government, Readiness, Active DoD Secret..., Homeland Security, Project Management, Analysis
Education
United States Military Academy at West Point 2005 — 2009
Bachelor's Degree, Economics/American Politics, 3.24
Avaya January 2012 - Present
Polycom January 2007 - April 2011
Intcomex 2004 - 2007
Anixter December 2001 - December 2004
Anixter January 1998 - January 2001
Anixter January 1994 - January 1998
Skills
Channel Partners, Strategic Partnerships, Go-to-market Strategy, Unified Communications, Telecommunications, Enterprise Software, Cloud Computing, Sales Management, Business Alliances, Channel, Sales Operations, Business Development, Mobile Devices, Solution Selling, Partner Management, Sales Process, Leadership, International Sales, Channel Sales, VoIP, Managed Services, Latin America, Business Planning, SIP, Telepresence, Product Management, Wireless, Telephony, Data Center, New Business Development, Strategic Alliances, Sales, Product Marketing, Pre-sales, SaaS, Direct Sales, Demand Generation, IP, Multi-channel Marketing, Sales Enablement, Networking, Salesforce.com, Avaya, Business Modeling, Mobile Communications, Account Management, Competitive Analysis, Channel Management, Consultative Selling, Enterprise Mobility
Education
Universidad Iberoamericana, Ciudad de México 1988 — 2003
BS - Industrial Engineering, Systems
Wescom Resources Group April 2012 - Present
Wescom Resources Group November 2006 - April 2012
Spenser Communications December 2005 - November 2006
Servion Global Solutions July 2002 - November 2005
Avaya 1995 - 2002
Skills
Channel Partners, Professional Services, Sales Process, Product Management, Selling, Internet Banking, Mobile Banking, Telecommunications, Credit Unions, Sales Operations, Contract Management, Contract Negotiation, Customer Interaction..., Enterprise Software, Process Improvement, Business Development, Sales, Team Building, Vendor Management, Financial Services, Salesforce.com, Executive Management, Strategy, Channel, Cloud Computing, Lead Generation, Start-ups, Strategic Planning, SIP, Banking, New Business Development, Payment Systems, CRM, Debit Cards, Product Marketing
Education
UCLA Anderson School of Management 2015 — 2017
Executive MBA
CUNA Mgmt 2010 — 2012
Western CUNA Management School, Credit Union Management
UCLA Extension 1999 — 2001
Professional Designation, Data Communications, 4.0
California State Polytechnic University-Pomona 1990 — 1995
BS in Marketing Management, Sales and Marketing
Avaya June 2012 - Present
Avaya January 2010 - July 2012
Avaya January 2000 - January 2010
Lucent Technologies 1996 - 2000
AT&T BCS Mexico 1995 - 1996
Citibank 1992 - 1995
Education
University of Miami School of Law 2006 — 2007
LLM, Law
Universidad Anáhuac del Sur, A.C. 1990 — 1995
Juris Doctor (J.D.), Law
Cisco August 2014 - Present
Cherry Creek Schools Foundation 2013 - Present
Cisco 2013 - July 2014
eLoyalty, a TeleTech Company May 2010 - November 2013
TeleTech December 2006 - May 2010
TeleTech July 2005 - May 2010
Avaya November 2002 - July 2005
Avaya July 2001 - October 2002
Avaya November 2000 - June 2001
USWest August 1998 - November 2000
Skills
Fluent Spanish, Quality Management, Strategic Financial..., Project Management, Change Management, Labor Relations, Regulatory Strategy, Strategy, Spanish, Product Management, Program Management, Cloud Computing, Operations Management, Management, Cross-functional Team..., Leadership, CRM, Executive Management, Vendor Management, Telecommunications, Strategic Planning, Team Building, Quality Assurance, Business Development, Process Improvement, Call Centers, IT Management, Outsourcing, Business Process..., Customer Satisfaction, Coaching, Business Intelligence, Professional Services, SaaS, Customer Experience, Negotiation, Team Leadership, Business Analysis, Taekwondo, Business Strategy, Start-ups, Contract Negotiation, Networking, Strategic Partnerships, P&L Management, Solution Selling, Integration, IT Strategy, Business Process, Go-to-market Strategy
Education
University of Colorado Boulder - Leeds School of Business 2000 — 2002
Executive MBA, Business Administration
United States Naval Academy 1991 — 1995
BS, Ocean Engineering, Spanish Minor
General Electric - Healthcare October 2009 - Present
Avaya July 2007 - April 2009
Siemens January 2005 - July 2007
Videotron February 2002 - November 2004
Skills
Telecommunications, VoIP, TCP/IP, Troubleshooting, Networking, Network Design, IP, Medical Devices, Switches, IP Networking, Routing, Software Development, Network Engineering, Linux, Operating Systems, Integration, Cisco, Device Drivers, Hardware Design, System Automation, SS7, Systems Engineering, SNMP, Hardware, CDMA, C, Automation, C++, GSM, Software Engineering, UMTS, Programming, SQL, PHP, Ext JS, JavaScript, Visual Basic, Drupal, Cisco Technologies
Education
Université de Sherbrooke 1996 — 2001
BSEE, ELECTRICAL ENGINEERING
Avaya January 2014 - Present
Santander Consumer USA Inc. November 2010 - September 2013
American Airlines April 2006 - October 2010
Allianz October 2005 - March 2006
Wells Fargo August 2004 - September 2005
Verizon April 2002 - August 2004
Skills
Enterprise Architecture, Strategic Planning, IT Strategy, TOGAF, FEAF, Zachman, Business Architecture, Solution Architecture, BPM, Process Engineering, IT Governance, ITIL, EAI, Master Data Management, SOA, ESB, Cloud Computing, ArchiMate, BPMN, UML, Security Architecture, Application Architecture, Business Process Design, Business Process..., Software Development, SDLC, Business Process, Integration, Software Project..., Architecture
Education
National University of Engineering 1975 — 1983
Bachelor of Science (B.Sc.), Electrical and Electronics Engineering
Facebook December 2013 - Present
Kiero October 2011 - January 2015
Avaya August 2012 - September 2013
BuscaPé May 2011 - August 2012
Valor Econômico S/A January 2011 - May 2011
TOTVS January 2010 - January 2011
Petrobras August 2009 - January 2010
UOL January 2009 - August 2009
Google July 2008 - November 2008
Compera July 2007 - June 2008
Skills
C++, Python, Information Retrieval, PHP, Java, C, Linux, HBase, Hive, Software Engineering, Data Structures, Algorithms, Software Development, Programming, JavaScript, Web Development, Subversion, Computer Science, UML, Shell Scripting, Android, MySQL, Scrum, CSS, Perl, Web Services, HTML, OOP, Operating Systems, Unix, Ruby, AJAX, Agile, Architecture
Education
Universidade Estadual de Campinas 2004 — 2008
B.S., Computer Engineering
Microsoft November 2014 - Present
Microsoft May 2013 - November 2014
Avaya August 2011 - May 2012
Primex Wireless March 2010 - August 2011
Nortel February 2007 - August 2009
CornerStone Telephone January 2005 - February 2007
Cornerstone Telephone November 2002 - January 2005
PaeTec October 2001 - November 2002
Bridgecom International September 2000 - October 2001
Skills
Budgets, Solution Selling, Direct Sales, Unified Communications, VoIP, Telecommunications, Channel Sales, Introducing New Products, New Business Development, Business Strategy, Brand Awareness, Building Relationships, Value Selling, Networking, Channel, Channel Account..., Salesforce.com, Selling, Cross-functional Team..., Cloud Computing, Sales, Microsoft Operations..., Management, Sales Management, Leadership, SaaS, Customer Satisfaction, Managed Services, Team Building
Education
University at Albany, SUNY 1998 — 2000
BS
Avaya May 2012 - August 2015
United Airlines / APEX Systems September 2010 - May 2012
Wyoming Department of Health / Analysts International November 2009 - September 2010
Jeppesen August 2004 - April 2009
Galileo International / Echo Associates February 2003 - August 2003
American Airlines / Sabre Airline Solutions June 1986 - January 2001
Skills
PMP, Agile Project Management, Certified ScrumMaster, Team Building, Virtual Teams, Aviation, Travel, Software Project..., Team Management, Team Mentoring, Project Management, Scrum, Software Documentation, Requirements Analysis, Architectures, Software Development, Project Planning, Integration, Testing, SDLC, Program Management, Management, Quality Assurance, Leadership, Product Development, Agile Methodologies, Team Leadership, Process Improvement
Education
Tulsa Community College 1984 — 1986
AS, Computer Science / Business
Globant March 2012 - Present
SpanSource S.R.L. July 2011 - March 2012
Avaya April 2010 - July 2011
Interfactura August 2009 - March 2010
Valkimia March 2007 - August 2009
Universidad Abierta Interamericana July 2007 - July 2008
Suasor September 2006 - March 2007
GLM November 2003 - August 2006
F1 Web Design August 2000 - March 2002
Los Graneros SRL July 1999 - February 2000
Skills
PMP, Business Processes, Software Implementation, Software Project..., Project Management, Management, Leadership, Professional Services, PMO, MS Project, Agile Project Management, Scrum, Certificación PMP, Business Process, Software Development, Gestión de proyectos, Procesos de negocio, Administración y..., Gestión ágil de..., Metodologías ágiles, Microsoft Project, Pre-sales, Desarrollo de software, Gestión de proyectos de..., Servicios profesionales
Education
Project Management Institute 2009 — 2009
PMP, Project Management
Universidad Nacional de Rosario 2007 — 2009
MBA, Business Administration
Fundación Libertad - EdN - Escuela de Negocios 2006 — 2006
Project Management
Universidad Tecnológica Nacional 1997 — 2005
Bachelor, Systems Engeneering
Cisco Systems April 2007 - June 2009
One IP Voice June 2004 - December 2006
Avaya November 2003 - June 2004
Expanets June 2000 - November 2003
Bell Labs Lucent Technologies 1993 - 2000
AT&T 1985 - 1993
Skills
Direct Sales, Product Marketing, Channel, Leadership, Channel Partners, Managed Services, Data Center, Management, Business Development, Sales, Cisco Technologies, Operations Management, Cloud Computing, Coaching, Go-to-market Strategy, Solution Selling, SaaS, Enterprise Software, Marketing, Unified Communications, VoIP, Telecommunications
Education
University at Buffalo 1978 — 1984
University of the State of New York
BS
Avaya March 2014 - Present
Canon Business Solutions January 2010 - March 2014
Canon Business Solutions January 2009 - December 2009
Canon Business Solutions April 2006 - December 2008
Xerox 2005 - 2006
Cascades 2002 - 2005
Skills
Business Development, Solution Selling, B2B, Sales, Sales Process, Business Strategy, Account Management, Managed Print Services, Training, Selling, Contract Negotiation, Recruiting, Cold Calling, Team Leadership, Sales Presentations, Salesforce.com, Direct Sales, Sales Operations, Major Accounts, Sales Management, Key Account Management, New Business Development, Lead Generation, Document Imaging, Customer Retention, Marketing, Qualifying Prospects, Développement commercial
Education
Université du Québec à Montréal 2001 — 2005
Bac, •Bachelors of Business Administration
Acme Cosmetic Components January 2015 - Present
Bedrocket Media Ventures December 2012 - June 2014
Remark Media September 2012 - December 2012
Yodle September 2010 - September 2012
iCIMS October 2008 - September 2010
Travelport March 2007 - October 2008
Avaya September 2005 - March 2007
AICPA 2005 - 2005
KPMG LLP 2004 - 2005
PwC February 1999 - October 2001
Skills
US GAAP, SEC filings, Revenue Recognition, GAAP, Auditing, Financial Reporting, Internal Audit, Technical Accounting, Accounting Policy, Sarbanes-Oxley Act, Financial Analysis, Internal Controls, CPA, Consolidation, IFRS, Financial Accounting, General Ledger, Variance Analysis, Financial Audits, Mergers, Mergers & Acquisitions, Accounting, Financial Statements, SEC Filings
Education
Queens College of the City University of New York
BA, Accounting and Information Systems
State University of New York at Albany 1986 — 1990
Salesforce May 2015 - Present
Salesforce.com October 2011 - April 2015
Avaya September 2007 - October 2011
WebMD November 2005 - August 2007
Accenture 1990 - 2002
AT&T 1990 - 2001
Skills
Stakeholder Engagement, Change Management, Business Process, Communication, Program Management, Sales Operations, Channel Partners, Governance, Software Implementation, Cross-functional Team..., Training Delivery, Salesforce.com, CRM, CRM Integration, Customer Experience, SaaS, Vendor Management, IT Strategy, Unified Communications, Product Management, Management, Business Process..., Business Process Design, Business Analysis, Business Intelligence, Integration, Consulting, Cloud Computing, Leadership, ERP, Project Management, Professional Services, Partner Management, Executive Management, Sales Enablement
Education
Union College 1986 — 1990
BS, Electric Engineering
Don Webber IP 2011 - Present
Covidien 2003 - 2010
Avaya 2001 - 2003
Xerox Corporation 1992 - 2001
Skills
Intellectual Property, Innovation Management, Legal Services, Leadership Development, Corporate Law, Corporate Governance, Change Management, Cross-functional Team..., Acquisition Integration, Mergers, Contract Negotiations, Medical Research, Custom Software, Chemistry, Medical Devices, Medical Technology, SaaS, Legal Assistance, Contract Negotiation, Patents, Licensing, Patent Litigation, Trademarks, Start-ups, Strategy, Mergers & Acquisitions, Patent Prosecution, Joint Ventures, Copyright Law
Education
United States Military Academy at West Point
Bachelor’s Degree, Engineering
University of Pittsburgh School of Law
Juris Doctor, Law
Cisco Systems April 2012 - Present
Avaya October 2010 - April 2012
Avaya October 2000 - October 2010
Lucent Technologies February 1998 - October 2000
Lucent Technologies Brazil 1995 - February 1998
AT&T February 1993 - September 1996
Skills
Call Center, Avaya, Consultancy, Unified Communications, VoIP, Cisco Technologies, UCCE, Cisco Call Manager, Contact Centers, Consultants, Pre-sales, SIP, Telephony, Call Centers, Telecommunications, CTI, Solution Selling, Strategy, Professional Services, Cloud Computing, H.323, SaaS, IVR, Data Center, Channel Partners, IP, MPLS, Wireless, Avaya Technologies
Education
University of Southern California - Marshall School of Business 2004 — 2007
MBA, Technology Management, Entrepreneurship
Universidade Estadual de Campinas 1988 — 1992
UNICAMP - BSEE - Electrical Enginneer, Telecommunications
Avaya University
ACE, Avaya Certified Expert - Contact Centers Applications
Avaya April 2015 - Present
Avaya January 2014 - Present
Skills
Tomcat, Spring, Java Enterprise Edition, Java, Web Services, Hibernate, Eclipse, JBoss Application Server, XML, Integration, JavaScript, SOA, Requirements Analysis, Agile Methodologies, JSF, Scrum, J2EE Application..., Testing, REST, SQL, MySQL, Architecture, Spring Framework, iOS development, Distributed Systems, C, C++, OBIEE, Architectures, Maven2, Ant, ActiveMQ, JMS, Gigaspaces, Android Development, ActionScript, HTML, JSP development, CAMEL, Scala, Spark, Spark Streaming, AngularJS, Oracle CEP, Technical Leadership
Education
Universität Dortmund
Master, Computer Science, Graduated Magna Cum Laude
Presidio July 2006 - Present
AT&T (Former SBC) October 2004 - February 2006
Gintel - NORTEL Advantage Partner September 2003 - June 2004
Avaya July 2001 - May 2002
Avaya Inc. September 2000 - June 2001
CANTV - Verizon International August 1997 - July 1998
Ingedigit - NORTEL Advantage Partner August 1995 - July 1997
Ingedigit - NORTEL Advantage Partner February 1994 - August 1995
Skills
VoIP, Cisco Call Manager, Data Center, Unified Communications, Cisco Technologies, Telecommunications, IP
Education
University of California, Berkeley - Walter A. Haas School of Business 1998 — 2000
MBA, Management of Technology
Universidad del Zulia 1986 — 1993
BSEE
Colegio San Francisco de Asis 1980 — 1985
Bachiller, Ciencias
Technology Training - Cisco, Nortel, Avaya
Telecommunications & Networking Technologies
ePlus inc. January 2015 - Present
NEC April 2013 - October 2014
NEC April 2012 - March 2013
NEC January 2010 - March 2012
Carousel Industries April 2009 - March 2010
Avaya May 2007 - March 2009
Telstra July 2006 - April 2007
Touchbase April 2004 - July 2006
Consolidated Technologies November 2000 - April 2004
Lucent Technologies 1998 - 2000
Skills
Unified Communications, VoIP, Cisco Technologies, Data Center, HP, Networking, VMware, Managed Services, Solution Selling, Telephony, Avaya, Video Conferencing, Telecommunications, Mobile Devices, Sales, Cloud Computing, Professional Services, Channel Partners, Pre-sales, SIP, Business Strategy, SaaS, IP, Wireless, Go-to-market Strategy, Enterprise Software, Direct Sales, Call Centers, Contact Centers, Salesforce.com, Vendor Management, IVR, Virtualization, Selling, Strategic Partnerships, SIP Trunking, MPLS, Sales Process, WAN, Co-location, Avaya Technologies, Customer Relations, Key Account Management, New Business Development, Strategic Selling Skills
Education
University at Albany, SUNY 1992 — 1996
BA, Psychology
Independent Consultant September 2015 - Present
Cohesity January 2015 - September 2015
Riverbed Technology January 2012 - January 2015
Avaya January 2010 - January 2012
Avaya January 2006 - January 2010
Avaya January 2004 - January 2006
Skills
CCIE (R&S) #12025, JNCIE (Security) #10, JUNOS, Cisco IOS, Routing, LAN Switching, WAN, LAN, ScreenOS, Network Security, SSL VPN, IPSec, Servers, Virtualization, Storage, Optimization, Data Center, Networking, Unified Communications, VPN, QoS, Avaya, Telephony, Juniper, VoIP, Pre-sales, Hands-on Technical..., Juniper Technologies, Avaya Technologies
Education
United States Air Force Academy 1996 — 2000
BS, Electrical Engineering
Self employed July 2013 - Present
Avaya, Inc March 1998 - July 2013
Avaya January 2000 - March 2006
Xcel Energy December 1981 - December 1995
Skills
Management, People Development, Alarm Management, Telecommunications, Call Center, Avaya, VoIP, Strategy, Telephony, Customer Service, Service Delivery, Unified Communications, Call Centers, IVR, IP, ACD, Contact Centers, SIP, CTI, Ethernet, H.323, Integration, Troubleshooting, Switches, TDM, LAN-WAN, TCP/IP, Cisco Technologies, Managed Services, Program Development, Operations Management, Customer Information, Customer Experience
Education
University at Albany, SUNY
ASEE, Electronic Engineering
Essential Power, LLC September 2013 - Present
Avaya September 2000 - September 2013
Skills
VoIP, TCP/IP, Linux, Telecommunications, Cloud Computing, Software Development, Unix
Education
1989 — 1994
CVS Health March 2014 - Present
Avaya June 1985 - February 2014
Avaya January 2011 - November 2011
Avaya January 2000 - December 2010
Skills
Web Development, Web Services, JBoss, XML, Java, Apache, JavaScript, Dynamic HTML, SQL, Linux, Solaris, JBoss Application Server, Software Development, Unix, Enterprise Architecture, Telecommunications, Project Management, Web Applications, Integration, Solution Architecture, Cloud Computing, SOA, Avaya, Agile Methodologies, SDLC, Software Project..., Scrum, Java Enterprise Edition, Requirements Analysis, Weblogic, IT Service Management, Application Architecture, DHTML
Education
Union County College 1983 — 1985
Associate's degree, Computer Science and Information Technologies
Cable & Wireless Communications July 2014 - Present
Citi July 2011 - May 2014
Avaya October 2010 - July 2011
Western Union December 2009 - July 2010
Citi Latin America September 2006 - December 2009
Citibank Peru April 2005 - September 2006
IBM June 2001 - December 2004
Banco de Credito del Peru March 1999 - March 2001
Skills
Crisis Management, Media Relations, Corporate Communications, Internal Communications, Corporate Social..., Market Analysis, Public Relations, Marketing Strategy, Strategic Planning, Governmental Affairs, Strategic Communications, Communication Training, Strategy, Market Research, Management, Project Planning, Advertising, Integrated Marketing, Leadership, Digital Marketing, Team Leadership, Social Media Marketing, Marketing Communications, Spanish, Event Management, Marketing, Crisis Communications, Reputation Management, Marketing Management, Mergers & Acquisitions, Community Development, Program Management, Direct Marketing, Messaging, Press Releases, Social Media, Online Marketing, Executive Management, Sales, Strategic Partnerships, Strategic Thinking, Brand Management, Latin America, Public Affairs
Education
Citi 2010 Leadership Program 2008 — 2009
Executive Leadership
Universidad Peruana de Ciencias Aplicadas 2001 — 2001
Specialization, Relationship Marketing
Universidad Ricardo Palma 1996 — 2000
Bachelor's degree, Psychology
Hewlett-Packard November 2014 - Present
Avaya January 2011 - October 2014
Avaya October 2005 - January 2011
MTS Allstream September 2003 - October 2005
Lucent Technologies July 2000 - April 2003
Telecom Argentina January 1995 - June 2000
Skills
Avaya, VoIP, Unified Communications, Telecommunications, IVR, Telephony, SIP, Contact Centers, TCP/IP, H.323, Call Centers, ACD, ISDN, Wireless, CTI, Switches, Cisco Technologies, IP, WAN, Networking, Pre-sales, Routers, QoS, MPLS, LAN-WAN, Firewalls, Troubleshooting, Technical Support, Routing, Ethernet, TDM, Network Design, Frame Relay, Managed Services, Management, Avaya Technologies
Education
Universidad Nacional de Córdoba 1996 — 1998
Master, Telecommunications
Universidad Católica de Córdoba 1990 — 1996
Engineer, Electronic
Avaya Certifications
Certifications, ACA - ACS
CheckPoint Certifications
Certifications, CCSA
Cisco Certifications
Certifications, CCNA - CCDA - CCNP - CCDP
Avaya October 2013 - Present
GRP Group November 2012 - September 2013
Cisco April 2007 - August 2012
Nortel Networks Ltda 1999 - 2007
American Airlines 1989 - 2000
Skills
Unified Communications, Channel, Solution Selling, Channel Partners, VoIP, Telecommunications, Managed Services, Cisco Technologies, Wireless, Cloud Computing, Demand Generation, Telepresence, MPLS, Management, Sales Operations, Network Design, Security, IP, WAN, Telephony, Switches, Virtualization, Strategy, Data Center, Networking, Ethernet, Network Architecture, Enterprise Software, LAN-WAN, SIP, Routing, Wireless Networking, Go-to-market Strategy, Video Conferencing, Network Security, Mobile Devices, Professional Services, SaaS, Direct Sales, Partner Management, Sales Engineering, QoS
Education
University of Puerto Rico 1980 — 1985
Industrial Electronics Technology/Technician
BairesDev October 2013 - Present
Disney Interactive January 2013 - November 2013
Avaya April 2010 - January 2013
Verizon September 2007 - April 2010
Verizon Business (Former MCI) at CubeCorp. 2004 - 2007
Siemens 1995 - 2002
Skills
PMP, PMO, Telecommunications, MS Project, ITIL Certified, VoIP, Management, Project Management, People Development, Customer Oriented, People-oriented, Business Process..., Business Analysis, ITIL, CRM, Leadership, Quality Assurance, Avaya, Customer Satisfaction, SharePoint, Testing, IT Management, Performance Management, Team Management, Team Leadership, Software Project..., Networking, Training, Telephony, IT Service Management, Outsourcing, Call Centers, Scrum, Product Management, Service Delivery, Data Center, Business Intelligence, IP, Cross-functional Team..., Wireless, Vendor Management, Integration, Unified Communications, Technical Support, IT Operations, SIP, Business Process, Project Delivery, Pre-sales
Education
Universidad del CEMA 2003 — 2004
Master of Business Administration (MBA), Business Administration and Management, General
Universidad de Buenos Aires 1988 — 1998
Bachelor's degree, Electronic Engineering
Avaya July 2014 - Present
Le Groupe ICTEC November 2009 - June 2014
Univoc Services Inc April 1998 - November 2009
Memotec 1985 - 1997
Geac Computers April 1982 - April 1985
Skills
Project Management, CRM, Program Management, Management, Product Management, Telecommunications, Change Management, Leadership, Project Planning, Team Management, Training, Quality Assurance, Analysis, Software Development, Product Development, Risk Management
Education
Université de Montréal 1978 — 1981
Bachelor's degree, Computer Science
ShoreTel November 2005 - Present
Avaya 2004 - 2005
Skills
Unified Communications, VoIP, Telephony, Telecommunications, Solution Selling, Managed Services
Education
Union College
Bachelor of Arts (B.A.), Economics
Avaya June 2001 - Present
Lucent Technologies July 1992 - June 2001
AT&T December 1993 - June 1999
Skills
Telecommunications, Unified Communications, Sales Operations, Solution Selling, Leadership, CRM, Management, Avaya, Channel, Team Management, Telephony, Contract Negotiation, Enterprise Software, Managed Services, Strategy, VoIP, Sales, Partner Management, Outsourcing, Channel Partners, Professional Services, SaaS, Direct Sales, Networking, Strategic Partnerships, Cloud Computing, Customer Retention
Education
University at Albany, SUNY 1982 — 1985
MA, Communication
Brocade Communication Systems December 2012 - Present
Intrado August 2005 - December 2012
Avaya August 2003 - December 2003
Siemens ICN September 1997 - September 2002
Skills
VoIP, SIP, H.323, Telecommunications, SS7, Wireless, Telephony, ISDN, IP, TCP/IP, Unix, Agile Methodologies, Software Quality..., Solaris, RTP, Testing, Routing, Networking, Test Planning, Switches
Education
Università di Pisa 1973 — 1982
engigneria, Electrical and Electronics Engineering
Università di Bologna 1974 — 1980
ingegneria, elettronica
Università di Bologna 1974 — 1979
Master's degree in Electronics, engineering
NYC Department of Information Technology & Telecommunications August 2014 - Present
Mayor’s Office of Citywide Emergency Communications November 2013 - August 2014
M&C Associates June 2013 - November 2013
SeniorNet April 2013 - June 2013
Arrow Electronics March 2011 - April 2013
SeniorNet July 2010 - March 2011
Advanced Software Systems (Assyst) August 2010 - November 2010
Avaya December 2009 - April 2010
Nortel Networks 1997 - 2009
Periphonics Corp. August 1995 - April 1997
Skills
Integration, IVR, CTI, PMP, Software Development, Avaya, Program Management, Data Center, Contact Centers, Oracle, Project Management, Databases, System Deployment, Management, Software Project..., VoIP, Telecommunications, Vendor Management, Information Technology, Networking, Visio
Education
University of Houston-Clear Lake 1990 — 1994
MS, Computer Science
United States Military Academy at West Point 1980 — 1984
BS, General Engineering
Avaya Vice President, CompensationRH DonnelleyOctober 1998 - September 2000
Citibank June 1986 - October 1998
Education
University at Buffalo
Telstra(formerly Pacnet) July 2015 - Present
Pacnet October 2014 - Present
Global Cloud Xchange January 2013 - October 2014
Reliance Globalcom May 2008 - September 2014
Carousel Industries January 2007 - April 2008
Consultedge February 2003 - December 2006
Avaya 1999 - 2003
Skills
Managed Services, Co-location, Data Center, Solution Selling, VoIP, Enterprise Software, Telecommunications, Cloud Computing, Unified Communications, IP, MPLS, SaaS, Strategic Partnerships, Management
Education
Poly Prep
Union College
Bachelor of Arts, History
Integration Partners May 2010 - Present
Avaya December 2009 - April 2010
Nortel Networks October 1999 - December 2009
Skills
VoIP, MPLS, IP, Ethernet, Unified Communications, Network Design, Telecommunications, Wireless, SIP, Routing, Data Center, Virtualization, Pre-sales, Managed Services, LAN-WAN, Optical Network Design, Network Architecture
Education
University at Albany, SUNY 1992 — 1994
BS, Computer Science
Avaya March 2010 - Present
Nortel 2000 - February 2010
Skills
Telecommunications, Architecture, Program Management, Outsourcing, Electronics, Avaya, Hardware, Product Development, Product Lifecycle..., Cloud Computing, Cross-functional Team..., Integration, Vendor Management, Networking, Testing, Unix, Wireless, Product Management, Ethernet, Project Planning, VoIP, Unified Communications, SIP, Pre-sales
Education
Université Laval 1997 — 1999
MBA, Corporate Mgt
Université Laval 1983 — 1987
BS., Architecture
CounterPath July 2015 - Present
Avaya May 2012 - February 2015
GENBAND June 2010 - February 2012
Nortel June 2004 - May 2010
Nortel October 1996 - December 2003
Nortel March 1996 - October 1996
Nortel September 1995 - March 1996
Nortel August 1992 - September 1995
Nortel October 1990 - August 1992
Université du Québec à Hull May 1990 - August 1990
Skills
SIP, SS7, VoIP, ClearCase, TCAP, .NET, C#, Git, Java, Agile Methodologies, Eclipse, Wireshark, SIPP, SCP, MGTS, Catapult, IS41, CDMA, GSM, GSM-R, IMS, FMC, C and C++, Seagull, MVVM
Education
Université du Québec en Outaouais 1987 — 1990
B. sc A., Computer Science
CEGEP de l'outaouais 1985 — 1987
DEC, Science
College St-Alexandre 1980 — 1985
High School
Avaya December 2009 - January 2014
Nortel Networks 2000 - 2009
Nortel 1998 - 2000
Skills
Wireless, Sales Operations, VoIP, Telecommunications, Strategic Planning, SaaS, IP, Sales, Managed Services, Enterprise Software, Leadership, Contract Negotiation, Channel, Solution Selling, Go-to-market Strategy, Sales Management, Team Leadership, Start-ups, Avaya, MPLS, Strategy, Call Center, Outsourcing, Unified Communications, Negotiation, Cloud Computing, Account Management, Business Development, CRM, Contact Centers, Cross-functional Team..., Business Strategy, New Business Development, Direct Sales, Product Marketing, Vendor Management, Strategic Partnerships, Channel Partners, Management, Pre-sales, Professional Services, Product Management, Telephony, Project Management, Mobile Devices
Education
Universidad de Lima
Bachelor of Laws (LL.B.), Law
Avaya 2009 - 2013
Nortel 1994 - 2009
LFI Bestek 1993 - 1994
Education
University of Ottawa
MASc, Electrical Engineering
Universitatea „Politehnica” din București
MSc, Telecommunications
Avaya December 2009 - Present
Nortel Networks January 2007 - December 2009
Nortel Networks May 2004 - January 2007
Skills
Excelent Presenter, Telecommunications, VoIP, IP, SIP, Wireless, Telephony, TCP/IP, Ethernet, Avaya, Managed Services, Integration, Pre-sales, Contact Centers, IVR, Speech Recognition, Nortel Meridian, CS1000, Avaya Aura, Call Centers, Video Conferencing, Presenter, Strategy, Business Partner...
Education
Universidad Simón Bolívar / Universidad Simon Bolivar 1980 — 1986
Electronic Engineer, Telecommunications Engineering
Rogers Communications December 2014 - Present
Tyco Integrated Security May 2014 - October 2014
Axalta Coating Systems November 2013 - May 2014
Bell Média August 2010 - November 2013
AVAYA 2007 - 2009
MTS Allstream June 2005 - August 2007
SITA 2001 - 2004
Skills
Cisco Technologies, Switches, Routers, VoIP, LAN-WAN, BGP, Networking, Routing, IP, MPLS, EIGRP, Troubleshooting, TCP/IP, Telecommunications, Juniper, Firewalls, WAN, Network Security, Juniper Technologies, Video, Network Engineering, Wireless, Cisco IOS, VLAN, Network Administration, Cisco, Computer Network..., ASA, Network Operations, Security, OSPF, Network Design, VMware
Education
Primetech 1998 — 1999
LAN PROFESSIONAL ENGINEER, Cisco, Microsoft
Universidad Nacional Experimental Politécnica 'Antonio José de Sucre' 1990 — 1994
Bachelor of Business Administration (BBA), Business Administration, Management and Operations
Manhattan Associates June 2014 - Present
The Home Depot March 2010 - June 2014
NBMBAA Los Angeles December 2009 - April 2010
Target July 2004 - March 2010
Avaya October 2001 - July 2004
Lucent Technologies August 1999 - October 2001
Lucent Technologies April 1997 - August 1999
AT&T July 1995 - April 1997
Skills
Operations Management, Continuous Improvement, Lean Manufacturing, Inventory Management, Cost Reduction, Process Improvement, Strategic Planning, Six Sigma, Change Management, Performance Management, Cross-functional Team..., Supply Chain Management, Warehousing, Project Management, Business Process..., Engineering, Management, Supply Chain, Strategy, Product Development, Program Management, Operational Excellence, Budgets, Leadership, Business Planning, Retail, Inventory Control, Team Building
Education
University of Southern California - Marshall School of Business 2007 — 2009
EMBA, Business
Tuskegee University
BS, Mechanical Engineering
NCH Software May 2010 - Present
NCH Software February 2010 - May 2010
FTS (French Translations Services) July 2009 - February 2010
Citrix Systems August 2006 - February 2009
French Translation Services October 2005 - July 2006
Avaya August 2002 - October 2005
Traducteur indépendant September 1996 - September 2002
J.D. Edwards April 1994 - August 1996
Lufthansa 1991 - 1993
Skills
Localization, Trados, Translation, Website Localization, Technical Translation, Multilingual, Translation &..., Translation &..., Translation Management, Terminology Management, Alchemy Catalyst, Wordfast, L10n, Metatexis, OmegaT, Swordfish
Education
Nanterre 1986 — 1989
Licence, LLCE
1985 — 1989
Licence, Anglais
Avaya December 2009 - Present
Nortel February 1986 - December 2009
Skills
VoIP, SIP, Telecommunications, TCP/IP, Software Development, IP, Agile Methodologies, Linux, ClearCase, Integration, Telephony, Testing, Software Engineering, Troubleshooting
Education
Université de Sherbrooke 1983 — 1986
BSC, Computer Science
Avaya June 2015 - Present
Avnet Technology Solutions April 2013 - Present
Avnet Technology Solutions April 2012 - Present
Avnet Technology Solutions July 2010 - May 2011
INTCOMEX September 2006 - May 2010
Anixter August 2002 - December 2004
NEC January 1996 - August 2002
Skills
Dynamic, Hard Worker, Telecommunications, Enterprise Software, Channel, Pre-sales, Channel Partners, Leadership, Wireless, Sales, Management, VoIP, Information Technology, Strategic Planning, Solution Selling, Sales Engineering, Unified Communications, Contact Centers, Avaya IP Telephony, Cisco Technologies, HP Networking, Switches, Routers, IP PBX, Cisco UCS, Avaya Aura, Wireless Networking, Consulting, Network Design, Network Engineering, Managed Services, Direct Sales, Telephony, Strategic Partnerships, Product Marketing, Cloud Computing, CRM, Strategy, Go-to-market Strategy, Product Management, SIP, IP, Data Center, MPLS, Business Alliances, SaaS, Video Conferencing, Professional Services, Demand Generation, Sales Enablement
Education
Universidad Simón Bolívar 2002 — 2004
Master, Telecommunications Management
Universidad Nacional Experimental Politécnica 'Antonio José de Sucre' 1988 — 1995
Bach. Deg., Systems Engineer
Avaya November 2010 - Present
Avaya November 2009 - November 2010
Nortel January 2005 - November 2009
Nortel Networks July 2001 - January 2005
Nortel Networks November 1998 - July 2001
Nortel Networks July 1996 - November 1998
Nortel Networks May 1995 - July 1996
Skills
Technical Support, Leadership, Network Security, Contact Centers, Managed Services, Enterprise Software, Telecommunications, IVR, Sales, VoIP, Customer Service, Avaya, Unified Communications, Ethernet, CTI
Education
Université de Sherbrooke 1985 — 1989
B.A.Sc., Electrical Engineering
College Lionel-Groulx 1982 — 1985
D.E.C, Electronics
Avaya 2008 - Present
Avaya 2007 - 2008
Siemens 2006 - 2007
Siemens 2004 - 2006
Siemens 2004 - 2004
Siemens 2003 - 2004
Skills
VoIP, MPLS, Unified Communications, IP, QoS, TCP/IP, Avaya, Network Design, Wireless, ISDN, SIP, IVR, Telecommunications, TDM, Switches, Routers, Computer Network..., Telephony, Vendor Management, BGP, Cisco Technologies, Call Centers, H.323, LAN-WAN, Routing, Media Gateways, Contact Centers, ITIL, Ethernet, Technical Support, Voice Mail, WAN
Education
Universidad Distrital Francisco José de Caldas 1999 — 1999
Postgraduate
Universidad Distrital Francisco José de Caldas 1984 — 1990
Bachelor
FPM360 July 2014 - Present
Alstom Power August 2013 - June 2014
Alstom Transport April 2011 - August 2013
Alstom Transport September 2007 - April 2011
Sodexo Motivation Solutions Belgium December 2001 - June 2007
Avaya September 1999 - December 2001
Skills
Financial Reporting, Microsoft Excel, Accounts Payable, Internal Controls, Accounting, IFRS, Financial Analysis, SAP, Auditing, Financial Accounting, US GAAP, Forecasting, Reporting financier, Comptabilité
Education
Université libre de Bruxelles 1997 — 1999
Graduat, Comptabilité générale
Logbook Loans July 2006 - Present
Avaya March 2009 - June 2011
Education
University at Albany
RAS Services 2005 - Present
Avaya 2001 - 2004
Education
SUNY at Buffalo
BS
Haider Consulting July 2011 - Present
Haider Consulting July 2011 - Present
Haider Consulting June 2011 - Present
Avaya February 2001 - August 2011
Skills
Business Development, IT Strategy, Comprehensive Solutions..., Networking, Security, Telephony, Virtualization, Cloud/Hosted..., Storage, Server Architecture, Windows Server, Linux Server, Mac OS X, Cisco, Juniper, Avaya, CCIE, JNCIE, Technical Sales, Technical Marketing
Education
US Air Force Academy
BS, EE
Avaya October 2014 - Present
Ronco Communications August 2012 - September 2014
Verizon Enterprise Solutions August 1997 - August 2012
Skills
Cisco Technologies, Cisco Certified, Avaya, Telephony, Unified Communications, LAN-WAN, VoIP
Education
State University of New York at Buffalo 1990 — 1995
Bachelor of Arts, Psychology
NYS Department of Environmental Conservation 2012 - Present
Avaya 2001 - 2012
VPNet 1999 - 2001
INet Solutions 1997 - 1999
Education
University at Albany
Bachelor's degree, Mathematics
Juniper Networks September 2015 - Present
Rush Enterprises, Inc August 2013 - September 2015
Avaya August 2010 - July 2013
Bell Nortel Avaya July 2009 - June 2010
Nortel Networks June 2008 - June 2009
Ronco Communications October 2005 - May 2008
Skills
Sales Engineering, Pre-sales, VoIP, Contact Centers, Telecommunications, SIP Trunking, SIP, Data Center, Unified Communications, Network Design, Cloud Computing, Wireless, Telephony, Networking, IP, SharePoint
Education
University at Buffalo 1990 — 1995
Bachelor of Science (B.Sc.), Business Administration, Management and Operations
University of Guelph 1987 — 1989
Marketing