Avaya Company
Industry: Technology company
DescriptionAvaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services. Customer service: 00 1 908-953-6000 Headquarters: Santa Clara, California, United States Revenue: 3.27 billion USD (2017) CEO: Jim Chirico (1 Oct 2017–) Subsidiaries: Radvision, Zang, Inc., Avaya Global Services, Parent organization: Avaya Hldgs
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Avaya Employees
Group Elite Communications 2013 - Present
Bank of America 2011 - 2013
Grabar Voice and Data 2008 - 2011
NICE Systems 2006 - 2008
NICE Systems 2001 - 2006
Avaya 1998 - 2001
Skills
Integration, Enterprise Software, Troubleshooting, Professional Services, Databases, Training, Sales, Customer Service, Telecommunications, VoIP, Unified Communications, SaaS
Education
Metropolitan State University of Denver
Computer/Information Technology Administration and Management
Odin September 2012 - Present
Cisco Systems 2012 - 2012
Microsoft 2011 - 2011
AT&T 2010 - 2011
Avaya 2006 - 2008
AT&T Mobility 2005 - 2006
Data I/O 2004 - 2005
WatchMark [IBM] 2003 - 2004
Microsoft 2002 - 2003
Hewlett-Packard 1999 - 2001
Skills
Program Management, Project Management, Product Management, Product Lifecycle..., Project Planning, Cross-functional Team..., PERT, SOA, TCP/IP, IP, LTE, Wireless Mobility, Network Engineering, Network Design, Agile Project Management, MS Project, Microsoft Office, Visio, Software Project..., Enterprise Software, PMP, PMO, Solution Architecture, Virtualization, Cloud Computing, Parallels Automation, SaaS, SFDC, Financial Force, SOAP, Quality Center, Network Infrastructure, MOP, IT, PMBOK, Product Planning, HP Openview, Program Evaluation, Risk Management, Project Governance, Portfolio Management, Earned Value Management, MRD, Requirements Development, Consulting, Solution Delivery, Support, SWOT, AT&T, HP
Education
Mercer University - Stetson School of Business and Economics 1983 — 1999
M.S., Technology Management
Mercer University - Stetson School of Business and Economics 1993 — 1998
MS, Technology Management
DataSpan October 2014 - Present
UpSnap (Formerly VoodooVox, Inc.) October 2012 - Present
White Horse Partner, LLP July 2010 - Present
Nuance Communications October 2009 - May 2010
Avaya June 2008 - December 2008
Avaya March 2007 - June 2008
Avaya December 2000 - September 2006
Nortel May 1995 - November 2000
Nortel March 1989 - May 1995
Nortel Networks May 1977 - April 1989
Skills
Telecommunications, Product Management, Unified Communications, Go-to-market Strategy, VoIP, SaaS, Professional Services, Channel, Strategic Partnerships, Cross-functional Team..., Managed Services, Cloud Computing, Product Marketing, SIP, Vision, Globalization, Thought Leadership, Data Center, Integration, Business Development, IP, Leadership, Product Development, Management, Telephony, Mobile Devices, Management Consulting, Business Process..., Contact Centers, Wireless, Start-ups, Enterprise Software, Strategy
Education
McGill University 1973 — 1977
Bachelor of Engineering (B. Eng Honors), Mechanical Engineering
Colorado Adams 12 Five Star Schools, Northglenn Middle School March 2014 - Present
Avaya July 2006 - September 2013
Avaya 2000 - July 2006
Lucent Technologies, Bell Labs Innovations 1996 - 2000
AT&T Bell Laboratories 1985 - 1996
Steel Inc. 1980 - 1985
Skills
Linux, Engineering, Unix, Windows, Avaya, Security, Shell Scripting, Hardware, Solaris, TCP/IP, IP, Telecommunications, Troubleshooting, Telephony, VoIP, Ethernet, Software Documentation, Software Development, Data Center, SIP, Servers, Hardware Installation, Operating Systems, Switches, Software Installation, Customer Support, Help Desk Support, R&D Operations, Computer Hardware, Network Installation, Technical Support, Computer Hardware..., Avaya Technologies
Education
Metropolitan State College of Denver 1985 — 1989
BS, Computer Management Science, Computer Analyst emphasis
Metropolitan State University of Denver 1978 — 1985
AAS, Electronics Engineering Technology, emphasis Math and Computer Science
WSi Healthcare Personnel, Inc. October 2014 - Present
Well-fed inc. August 2013 - October 2014
Avaya 2000 - 2012
Lucent Technologies January 1996 - May 2000
Skills
Avaya Communication..., Telephony Support, Technical Support, Remote Troubleshooting, Call Centers, ACD, T1s, VoIP, Voice Mail, Customer Service, Customer Retention, Long-term Customer..., Voice Acting, Labor Relations, Union Relations, Union Experience, Dispute Resolution, Non-profit Volunteer, Telecommunications, Telephony, Avaya Technologies, Switches, T1, Unified Communications, SIP
Education
Metropolitan State University of Denver 1990 — 1992
Moffat County High
MCS of Tampa September 2012 - Present
Carousel Industries March 2009 - September 2012
Combest August 2006 - August 2008
Universal Solutions August 2001 - March 2006
Avaya January 1998 - July 2001
Skills
Unified Communications, VoIP, Managed Services, Avaya, Solution Selling, Telephony, SIP Trunking, Account Management, Telecommunications, Direct Sales, Call Center, SIP, Call Centers, CRM, Networking, Business Development, Enterprise Software, New Business Development, Sales, Sales Management, Customer Satisfaction, Wireless, Avaya Technologies
Education
Mercer University 1991 — 1995
Education, Sociology and Criminal Justice
Imagine Communications April 2014 - Present
Avaya July 2006 - April 2014
Skills
Superior Client Service, ITIL Certified, Account Management, Operations Management, ISO 9000, Technical Support, Call Center, Project Management, Performance Management, Business Acumen, Process Design, Telecommunications, Global Cross-Functional...
Education
Metropolitan State University of Denver
Heart and Stroke Foundation September 2010 - Present
Avaya December 2009 - September 2010
Nortel NetworksToronto March 2008 - December 2009
Ariad Custom Communications May 2004 - March 2008
BMO January 1997 - May 2004
IAY January 1995 - December 1996
GEOS May 1993 - December 1994
Air Canada June 1989 - December 1992
Skills
Internal Communications, Strategic Communications, Marketing Communications, Media Relations, Corporate Communications, Public Relations, Integrated Marketing, Crisis Communications, Communication Training, Communications Planning, Reputation Management, Speech Writing, Digital Marketing, Advertising, Newsletters, Press Releases, Direct Marketing, Sponsorship, Copywriting, Digital Strategy, Email Marketing, Corporate Social..., Corporate Branding, Content Development
Education
Ryerson University 1997 — 1999
Public Relations Certificate, Public Relations
McMaster University
BA, English Lit
Riverbed Technology November 2014 - Present
Riverbed Technology September 2010 - October 2014
Avaya December 2009 - April 2010
Nortel April 2006 - December 2009
Nortel September 2000 - April 2006
BellSouth 1998 - 2000
Skills
Sales Enablement, Strategic Alliances, Business Development, Channel Partners, Sales, Project Management, Marketing, Relationship Management, Market Planning, Event Management, Channel, Go-to-market Strategy, Unified Communications, Solution Selling
Education
Meredith College
Bachelor of Science, Marketing and Business Admin.
The University of Georgia
MBA, Marketing, Finance, and MIS
Ernst & Young J&M Management Consulting GmbH July 2015 - Present
Capstone January 2015 - June 2015
Level 3 Communications May 2010 - January 2015
Avaya September 2007 - May 2010
Valleylab May 2004 - September 2007
Valleylab January 2002 - May 2004
Displaytech May 1999 - August 2001
Medtronic January 1998 - May 1999
Micro Motion January 1994 - January 1998
US Navy January 1988 - January 1993
Skills
Six Sigma, Lean Manufacturing, DMAIC, Process Improvement, Medical Devices, Manufacturing, Kaizen, Product Development, SPC, Value Stream Mapping, Continuous Improvement, Problem Solving, Business Process..., Process Engineering, Change Management, Strategic Planning, Program Management, Cost Reduction, Microsoft Office, Process Development, Operations Management, Telecommunications, Operational Excellence, Business Process, ISO, Leadership, Management, Project Management, Cross-functional Team...
Education
Regis University 1997 — 2000
MBA, Operations Management
McDaniel College 1984 — 1988
BA, Chemistry
Avaya February 2012 - Present
Avaya April 2006 - February 2012
Avaya July 2002 - April 2006
Avaya May 1999 - July 2002
Lucent Technologies January 1992 - May 1999
AT&T August 1986 - January 1992
Contel Enterprises May 1981 - August 1986
Skills
SIP, Strategy, Professional Services, Leadership, Program Management, Avaya, Project Management, Customer Satisfaction, VoIP, Unified Communications, Telephony, Telecommunications, Call Centers, IVR, Business Process..., Managed Services, Enterprise Software, Contact Centers, Avaya Technologies
Education
McNeese State University 1994 — 1999
MBA, Business
University of Alabama 1978 — 1980
BA, Economics, Political Science
University of Montevallo 1976 — 1978
Economics
Citrix Systems June 2011 - Present
Emerald River Software April 2011 - Present
Toastmasters International - Motorola Communicators June 2011 - September 2011
American Express July 2008 - May 2011
Blue Dot Solutions January 2007 - June 2008
Countermind, LLC. May 2005 - December 2006
Peak Technologies September 2001 - April 2005
Avaya October 2000 - July 2001
Lucent Technologies April 1996 - October 2000
United States Army August 1986 - May 1999
Skills
C#, .NET, Software Development, Visual Studio, ASP.NET, Cloud Computing, Software Engineering, Web Services, SQL, Integration, Eclipse, XML, Windows Server, LINQ, Subversion, Agile Methodologies, ADO.NET, Windows Mobile, Kanban, CompTIA Network+..., Microsoft Certified..., Windows Phone, Git, Ruby on Rails, Softlayer API, Log4Net, Windows Phone 7, Github, Microsoft SQL Server, Citrix
Education
University of Denver 2000 — 2002
Master Of Science, Telecommunications
Metropolitan State College Of Denver 1994 — 2000
Bachelor Of Science, Computer Science
Chesapeake Energy 2008 - Present
Komscan 2002 - 2009
Avaya 2003 - 2007
PRIMUS TechSystems Private Limited 2002 - 2004
OvalSys International 1992 - 2000
Skills
Management, Microsoft Office, Customer Service, Social Media, Project Management, Marketing, Leadership, Sales, Microsoft Excel, Strategic Planning
Education
Massachusetts Institute of Technology
Master's degree
IBM April 2015 - Present
Level(3) Communications June 2014 - March 2015
SunGard April 2013 - June 2014
Avaya 2011 - April 2013
Qwest Communications 2008 - 2010
Advanced Micro Devices January 2007 - January 2008
Hewlett-Packard Co. 1988 - 2007
Skills
Product Development, Product Management, Product/Corporate..., Engineering Management, Product Life Cycle..., Software Development, Unified Communications, Storage, Network Engineering, VLSI Engineering, Cloud Computing, Telecommunications, Virtualization, Managed Services, Finance, Decision/Risk Management, Operations Research, Economics, Strategic Partnerships, Strategy, Business Intelligence, Software Engineering, Product Lifecycle..., Management, Product Marketing, Business Alliances, Program Management, Management Consulting, Partner Management, VoIP, Cross-functional Team..., Engineering, IT Strategy
Education
Massachusetts Institute of Technology - Sloan School of Management 2009 — 2010
M.S., Engineering & Management
Massachusetts Institute of Technology - School of Engineering
M.S., Engineering & Management
Stanford University - School of Engineering, Graduate School of Business
M.S., Engineering-Economic Systems
University of Colorado Boulder
M.S., Electrical Engineering
University of Colorado at Boulder
B.S., Chemical Engineering & Computer Science
Avaya December 2013 - Present
Avaya January 2012 - December 2013
Healthport LLC March 2011 - January 2012
New York University July 2008 - July 2009
ChartOne January 2008 - July 2008
Emory Healthcare March 2007 - October 2007
St. Mary's Health System August 2005 - March 2007
Skills
Leadership, Management, Sales Operations, Enterprise Software, Training, Solution Selling, Team Leadership, Managed Services, VoIP, Process Improvement, Telecommunications, Call Centers, Networking, Unified Communications, Healthcare, Direct Sales, New Business Development, Sales Management, Enterprise Technology..., Project Management, EHR, Account Management, Customer Satisfaction, Telephony, Strategic Planning, Wireless, Data Center, Cloud Computing, Customer Service, Troubleshooting, Program Management, IP, Negotiation, SIP, Channel Partners, Pre-sales, Avaya, Professional Services, Routing, Channel, Hardware, Switches, Network Administration, Windows, Problem Solving, Consultative Selling..., Sales Support, Microsoft Office, Computer Hardware, Network Security
Education
Medical College of Georgia at Georgia Regents University 2005 — 2007
Bachelor, Health Information Management
The University of Georgia 2004 — 2005
Bachelor of Science (B.S.), Business Administration and Management, General
Looking for new challenges.... May 2015 - Present
Polycom August 2012 - May 2015
Avaya Communication, Highlands Ranch Co May 2008 - October 2011
Avaya 2005 - 2008
Avaya May 1998 - July 2005
LUCENT TECHNOLOGIES March 1996 - May 1998
LUCENT TECHNOLOGIES November 1994 - March 1996
Skills
Customer Advocacy, Workforce Management, Coaching, People Management, Team Leadership, Process Development, Customer Satisfaction, Services Development, Escalation Management, Business Development, Senior Services, Data Analysis, Training, Service Delivery, Customer Support, Customer Retention, Operations Management, Customer Experience, Team Management, Technical Support, ITIL, Account Management, Leadership, Management, Team Building, VoIP, Telephony, Unified Communications, Telecommunications, Avaya, Call Centers, Strategy, IVR, Cross-functional Team..., SIP, CRM, Troubleshooting, Networking, Customer Service, Incident Handling, Process Improvement, Outsourcing, Managed Services, Sales, Contact Centers, Process Simulation, IP, Integration, Vendor Management, Solution Selling
Education
Metropolitan State University of Denver 1989 — 1994
BS, Human Resource Management
Carousel Industries July 2011 - Present
Avaya April 2006 - July 2011
AT&T 2002 - 2006
WorldCom 2000 - 2002
MCI 1999 - 2000
MCI 1995 - 1999
United States Air Force 1988 - 1992
Skills
VoIP, IP, Troubleshooting, Avaya, Service Delivery, Technical Support, Project Management, Training, Frame Relay, Hardware, CRM, Testing, Linux, Microsoft Exchange, Unified Communications, Telecommunications, Telephony, Switches, Data Center
Education
University of Nebraska at Omaha 1992 — 1992
Psychology
Metropolitan Community College 1989 — 1991
Durham Technical Community College
Woodrow Wilson H.S.
Chrysalis Software October 2011 - Present
Avaya 2011 - 2013
Avaya December 2009 - September 2011
Nortel September 1988 - December 2009
Skills
Solution Selling, Unified Communications, Call centers, Call Centers, Channel, Enterprise Software, Pre-sales, IP, Telephony, Cisco Technologies, Managed Services, Selling, SIP, Management, Networking, Sales, Integration, Marketing, Telecommunications, Vendor Management, Avaya, VoIP, Sales Management, Cloud Computing, Call Center, CRM, Wireless, Professional Services, Channel Partners, Contact Centers, Product Management, Sales Engineering, Direct Sales, Account Management, Business Development, Customer Experience
Education
Mesa Community College 1978 — 1979
business
Electronic engineering 1970 — 1974
engineering
Avaya June 2013 - Present
Avaya September 2009 - June 2013
Nortel Networks January 2006 - September 2009
Nortel Networks January 2004 - December 2006
Nortel Networks January 2003 - December 2004
Nortel Networks November 2000 - December 2003
Trebor Consultants September 1999 - November 2000
Education
Memorial University of Newfoundland 1985 — 1991
B.Eng, Electronics and Electrical Engineering
Avaya April 2013 - September 2015
Siemens Healthcare August 2005 - April 2013
Siemens Healthcare January 2004 - August 2005
Siemens Healthcare August 2002 - December 2003
Skills
Supply Chain, SAP, Supply Chain Management, Purchasing, Management, Logistics, Materials Management, Inventory Management, Product Development, Strategic Sourcing, Microsoft Excel, MRP, Analysis, PowerPoint
Education
Meredith College 2009 — 2011
MBA, Business Administration
North Carolina State University 1997 — 2002
BS, Statistics
Legal Shield May 2011 - Present
AXA Advisors 2008 - June 2011
Home School 2002 - 2007
AVAYA 1998 - 2002
Lucent Technologies/Bell Labs 1998 - 2000
Kennesaw State University (Project Horizon for AT&T) 1994 - 1998
Skills
Coaching, Leadership Development, Customer Service, Recruiting, Public Speaking, Employee Benefits, Budgets, Cold Calling, Marketing, Human Resources, Leadership, Training, Time Management, Staff Development, Sales
Education
The University of Georgia 1996 — 2000
Masters, HROD
Mercer University 1985 — 1990
Bachelors, Education
South Gwinnett High School 1980 — 1984
Diploma, Child Development
Avaya December 2009 - Present
Nortel October 2007 - December 2009
AT&T 2006 - 2007
BellSouth Business 2000 - 2006
Shared Technologies 1997 - 2000
Skills
Sales Engineering, TDM, SIP Trunking, Unified Messaging, Unified Communications, SIP, Telephony, Ethernet, MPLS, Avaya, IP, VoIP, Collaboration, Self Service, IVR, Contact Centers, Video Conferencing, Solution Development, Consultation
Education
Messiah College 1989 — 1993
Bachelor of Science (BS), Business Administration and Management, General
Windstream Communications August 2014 - Present
Windstream Communications July 2008 - July 2014
Kinder Morgan April 2004 - April 2008
Midwest Geothermal November 2002 - April 2004
Avaya February 2001 - November 2002
Bell Labs, Lucent Technologies September 1999 - January 2001
Los Alamos Technical Associates October 1998 - September 1999
Natural Gas Pipeline Company of America June 1997 - October 1998
Skills
Telecommunications, VoIP, Testing, DWDM, Optical Fiber, DSL, Microwave, SDH, Networking, Project Management, Ethernet, IP, Wireless, DS3, Fiber Optics, Troubleshooting, MPLS, Telecommunications..., Network Design, TCP/IP, T1, WAN, Network Engineering, Broadband, Vendor Management, TDM, Metro Ethernet, Team Leadership, RF, Electronics, Engineering, Network Security
Education
Metropolitan State College of Denver 2004 — 2008
BS, Electrical Engineering Technology
Southeast Community College 1995 — 1997
AAS, Electronic Engineering Technology
Nissan Motor Corporation January 2014 - Present
Catholic Health Initiatives October 2012 - August 2013
Avaya June 2008 - April 2012
Avaya January 2001 - June 2008
Lucent Technologies / Avaya January 1997 - January 2001
Avaya 1996 - 2000
Lucent Technologies / AT&T January 1988 - January 1997
Skills
Technical Management, Change Management, Incident Management, Customer Service, Service Management, IT Service Management, ITIL, MS Office Suite, Hardware Support, Crisis Communications, Call Center, Telecommunications, Telephony, Engineering Management, Software Support, CMS, Voice Mail, Technical Recruiting, Technical Leadership, Thought Leadership, Customer Focus, Customer Satisfaction, Customer Retention, Leadership Development, Operations Management, Service Delivery, Messaging, Avaya, SLA, Team Leadership, Technical Training, Process Improvement, PMP, Troubleshooting, Resource Management, IT Operations, Team Building, IT Management, Cross-functional Team..., Team Management, Customer Experience, Business Management, NOC, Relationship Management, Technical Support, Unified Messaging, Unified Communications, Call Centers, CRM, VoIP
Education
University of Phoenix 1992 — 1994
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.82
Metropolitan State College of Denver
Bachelor of Science (B.S.), Business/Marketing
Avaya April 2015 - Present
Avaya May 2013 - Present
Avaya January 2011 - May 2013
McGill University - IT Help Desk December 2007 - May 2010
Matrox January 2009 - April 2009
Skills
IP, Avaya, Linux, SIP, Systems Engineering, TCP/IP, Telecommunications, Telephony, Unified Communications, VoIP, Wireless, Ethernet, Managed Services, Avaya Technologies
Education
McGill University 2005 — 2010
Bachelor of Engineering (BEng), Electrical and Electronics Engineering
Collège Ahuntsic 2002 — 2004
Diploma of College Studies, Pure and Natural Science
Colorado HomeFinder Realty April 2015 - Present
ERA Herman Group Real Estate September 2012 - 2015
Avaya November 2008 - September 2013
Etrade Financial August 2002 - September 2008
Skills
Real Estate, Contract Negotiation, Direct Sales, Marketing, Marketing Strategy, Selling, Credit, Finance, Financial Analysis, Leadership, Relationship Management, Customer Satisfaction, Sales Process, Customer Service, CRM, Sales Management, Lead Generation, Insurance, Telecommunications, Account Management, Strategic Partnerships, Business Development, New Business Development, Managed Services, Workforce Management, VoIP, Vendor Management, Business Relationship..., Unified Communications, Salesforce.com, Team Building, Sales Operations, Management, Financial Modeling, Mergers, Customer Acquisition, Business Strategy, Business Analysis, Strategic Financial..., Risk Management, Consulting, Cloud Computing, Solution Selling, Sales
Education
Metropolitan State University of Denver
Orange Coast College
Avaya October 2013 - Present
Deloitte October 2011 - October 2013
Verizon May 2001 - October 2011
Renaissance Worldwide Inc June 2000 - May 2001
Satyam Computers Pvt Ltd June 1999 - June 2000
DRDL (Defense Research Development Labs) June 1997 - June 1999
Skills
Cloud Computing, Mobile, Telecommunications, IT Strategy, Enterprise Architecture, Software Project..., Integration, Product Development, Process Improvement, Cross-functional Team..., Mobile Devices, C++, Big Data, Hadoop, Web Services, SOA, Oracle, Mobile Applications, Architecture, Agile Methodologies, Strategy, Enterprise Software, Business Intelligence, Solution Architecture, SDLC, Business Analysis, Agile Project Management, PMP, Software Development, Business Process, Requirements Analysis, Business Process..., Vendor Management, PMO, Business Transformation, Architectures
Education
Massachusetts Institute of Technology - Sloan School of Management
Executive Certification, Management and Leadership
Sri Satya Sai Higher Secondary School, Puttaparthi
10+2, Mathematics, Physics, Chemistry
Avaya October 2010 - Present
TravelNet Technologies Inc (DataValet) 2009 - 2010
Allstream 2004 - 2008
Blackbox (formerly Norstan) 2002 - 2004
Locus Dialog (Nuance) 2001 - 2002
Nortel Networks 1982 - 2001
Skills
Leadership, Unified Communications, Social Skills, VoIP, Telecommunications, Channel, Telephony, Product Management, Direct Sales, Sales Operations, Solution Selling, Sales Process, Sales Management, Enterprise Software, Channel Partners, Wireless, Networking, Strategic Partnerships, Sales, Management, IP, Cloud Computing, Call Centers, Professional Services, SIP, Avaya, SaaS, MPLS, Avaya Technologies
Education
Université du Québec à Montréal 1984 — 1988
Certificat
McGill University
Navisite March 2012 - Present
Avaya December 1994 - March 2012
Education
McKendree University 1990 — 1994
Bachelor's Degree, Business Administration and Management, General
Hewlett-Packard May 2015 - Present
HP September 2010 - Present
Avaya 2006 - 2009
Avaya 2004 - 2006
Avaya 2001 - 2004
Avaya 1999 - 2001
Lucent Technologies 1998 - 1999
AT&T 1993 - 1998
Skills
VoIP, Business Planning, Call Center, Key Account Management, Sales Enablement, Sales Operations, Sales Management, Sales Pipeline..., Telecommunications, Business Analytics, Team Leadership, Team Building, Virtual Teams, Delivering Results, Change Leadership, Converged Networks, Systems Engineering, Strategic Partnerships, Innovation, Visionary, Negotiation, Strategic Planning, Start-up Operations, Solution Design, Application Development, Siebel, Solution Architecture, Call Centers, Start-ups, Unified Communications, Managed Services, Professional Services, Avaya, Leadership, Wireless, Business Development, Sales Process, Management, Business Intelligence, Networking, Cloud Computing, Solution Selling, Selling, Sales
Education
MIT
Master studies
University of Miami
BSIE
FasTracKids International, LTD September 2009 - July 2014
FasTracKids International, Ltd. April 2009 - July 2009
Manheim August 2006 - April 2008
Tech Write March 2001 - August 2006
Avaya March 2001 - March 2002
Qwest Communications May 2000 - March 2001
Lucent Technologies May 1998 - May 2000
Skills
Microsoft Excel, Photoshop, Animation, ActionScript, HTML, Training, Digital Illustration, Adobe Fireworks, Flash, Adobe Creative Suite, Editing, Troubleshooting, Illustration, Adobe Acrobat, E-Learning, Illustrator, Team Building
Education
Metropolitan State College of Denver 1992 — 1997
Bachelor of Arts (B.A.), English Literature (British and Commonwealth)
ConforMIS, Inc. July 2014 - September 2014
Independent Contractor / Telecom July 2013 - March 2014
Independent Contractor / Telecom March 2013 - June 2013
Avaya December 2010 - March 2013
Nortel Networks June 1999 - November 2010
Skills
Material Planning, Materials Management, IP, Third Party Vendor..., Reverse Logistics, Data Analysis, Supply Chain Management, Analytical Skills, Highly Detailed Oriented, Logistics Analysis, Training, Serialized Transactions, Methodical, Management, Excess & Obsolesence..., Logistics, Project Planning, Supply Chain, MRP, SAP, Analysis, Strategy, Integration, Program Management, Cross-functional Team...
Education
Merrimack College 2006 — 2008
Certificate in Production & Inventory Management (CPIM), Production & Inventory Management, 3.40 GPA
Universtity of Massachusetts, Amherst 1997 — 1999
B.A. in Business Administration, Double Concentration: Corporate Finance, Investments, 3.84 GPA
Greenfield Community College (MA) 1995 — 1997
A.A. in Business Administration, Business Administration Transfer (Option), 3.85 GPA
Greater Lowell Vocational High School November 2014 - Present
Avaya June 1999 - June 2013
Information Technology Solutions April 1992 - April 1999
MITRE September 1977 - December 1990
US Navy August 1969 - August 1973
Skills
SIP, VoIP, Telecommunications, IP, Network Administration, Network Design, Network Architecture, Network Engineering, Wireless Networking, Switches, Cisco Technologies, Routing, Routers, TCP/IP
Education
University of Massachusetts at Lowell 1973 — 2000
Bachelor of Science in Electronic Engineering Technology (night), Electrical and Electronics Engineering
Massasoit Community College 1973 — 1975
Associate of Science (AS), Electrical and Mechanical Engineering
Avaya October 2013 - Present
Avaya November 2012 - October 2013
Avaya October 2011 - November 2012
Avaya December 2009 - November 2011
Nortel March 2008 - December 2009
IBM Global Services October 2006 - December 2007
IBM Canada Ltd. October 2004 - October 2006
IBM Canada Ltd. January 2003 - October 2004
IBM Canada Ltd. January 2002 - January 2003
Daniels Associates Inc. 1999 - 2001
Skills
Solution Selling, Channel, Unified Communications, Channel Partners, Sales Enablement, Professional Services, Business Alliances, Promotions, Program Management, Sales Operations, Team Leadership, Management, Strategic Alliances, Telecommunications, Selling, Sales Process, IT Strategy, Enterprise Software, New Business Development, Direct Sales, IT Service Management, CRM, Account Management, Avaya, Business Development, Business Planning, Leadership, Sales, Vendor Management, VoIP, Cloud Computing, Security, Pre-sales, SaaS, Data Center, Managed Services, Storage, Sales Management, Channel Account..., Channel Partner..., Channel Strategy, Strategic Communications, Channel Relationship..., Channel Sales, Avaya Technologies
Education
McGill University 1988 — 1992
Bachelor of Commerce (B.Com.)
Thornlea Secondary School 1983 — 1988
Infinity Investment Partners LLC October 2012 - Present
Avaya September 2009 - October 2012
Nortel Networks September 2005 - August 2009
Nortel Networks June 2002 - August 2005
Nortel Networks January 1991 - May 2002
Skills
SIP, RTP, VoIP, IP Networking, WLAN, Switches, Routers, Certifications, IPSec, VMware, Visual C++, Troubleshooting, Technical Support, Routing, TCP/IP, Network Design, MPLS, WAN, IP
Education
McGill University 1987 — 1990
Bachelor, Math and Computer Science
Conceptuality Inc. April 2015 - Present
Conceptuality Inc. July 2002 - Present
Canada Blood Services January 2015 - April 2015
Signiant April 2014 - July 2014
Lixar IT October 2012 - June 2013
Avaya November 2011 - June 2012
Ganthet Technologies February 2011 - April 2011
bitHeads, inc. November 2010 - December 2010
Ganthet Technologies September 2010 - November 2010
Validian May 2009 - March 2010
Skills
Architecture, Agile Methodologies, Objective-C, C, C++, Mac OS X, iOS, Unix, Android, Java, Hibernate, Spring, UML, Object Oriented Design, Linux, Software Design, Web Services, Architectures, Scrum, OS X, Spring Framework
Education
University of Ottawa 1993 — 1995
Masters of Computer Science (course work towards, part-time), Computer Science
University of Toronto - Woodsworth College 1989 — 1991
Bachelor of Arts / Special Studies (part-time, incomplete), English Literature
University of Waterloo 1984 — 1988
Ph. D. (candidate), Pure Mathematics (Mathematical Logic)
University of Waterloo 1982 — 1984
Masters of Mathematics, Pure Mathematics
Memorial University of Newfoundland 1977 — 1982
Bachelor of Science, Honors, First Class, Mathematics
FairPoint Communications September 2014 - Present
CafeX Communications September 2013 - September 2014
EarthLink June 2012 - August 2013
Avaya March 2010 - June 2012
Avaya March 2008 - December 2010
Siemens May 2001 - March 2008
Siemens 2001 - 2008
IBM 1991 - 2001
Skills
Managed Services, Channel, Telecommunications, Unified Communications, VoIP, Solution Selling, Cloud Computing, SaaS, Sales Management, Salesforce.com, Sales Process, Account Management, Sales Operations, New Business Development, Direct Sales, Call Centers, Leadership, Wireless, Enterprise Software, Telephony, Outsourcing, Avaya, Sales, Pre-sales, Management, Strategy, Vendor Management, Business Development, CRM, Professional Services, IP, Channel Partners, Strategic Planning, Go-to-market Strategy, Strategic Partnerships, P&L Management, Data Center, Selling, Business Strategy, Business Alliances, MPLS, Product Management, Partner Management, Security, Cross-functional Team..., Start-ups, Mobile Devices, Product Marketing, Video Conferencing, Sales Enablement
Education
MIT Sloan Business School 2010 — 2013
Executive Education Progam, Strategic Leadership
Massachusetts Institute of Technology - Sloan School of Management 2010 — 2011
Executive Education, Management and Leadership
Plymouth State University
BS, Public Management
NICE Systems June 2013 - Present
Avaya December 2009 - November 2012
Nortel February 2002 - December 2009
Orkus Skatepark June 2003 - December 2007
Nortel September 2000 - February 2002
SNC-Lavalin January 1995 - February 2000
SNC-Lavalin June 1993 - January 1995
Skills
Wireless, PMP, Telecommunications, Project Delivery, VoIP, Project Portfolio..., Project Management, Program Management, PMO, Pre-sales, Integration, Unified Communications, IP, Vendor Management, Project Planning
Education
McGill University 1989 — 1993
B.Eng, Civil
Tory Tella Publishing January 2011 - February 2015
Cricket Communications 2009 - 2011
TechSkills 2008 - 2010
National CineMedia 2008 - 2009
Avaya 2008 - 2009
CSG Systems 2006 - December 2008
Avaya 2008 - 2008
USDA 2008 - 2008
LEHMAN MORTGAGE CAPITAL 2007 - 2008
Aurora Loan Services 2006 - 2008
Skills
Agile Methodologies
Education
Regis University 1997 — 2003
Master's degree
Metropolitan State College of Denver 1989 — 1993
BA Journalism
Avaya February 2011 - Present
Avaya 2004 - 2010
Avaya 2001 - 2004
Alcatel-Lucent 2000 - 2001
AT&T / Alcatel-Lucent 1994 - 2000
Skills
VoIP, Technical Support, Integration, SIP, Avaya, Call Center, S8700, TDM, Routing, Cisco Technologies, Network Administration, Switches, Unix, Network Architecture, TCP/IP, Networking, IP, Network Engineering, Network Design, IVR, ISDN, Audix, Wireless, Modular Messaging, Contact Centers, T1, LAN-WAN, Troubleshooting, MPLS, Testing, CTI, WAN, Data Center, Telephony, Customer Service, Microsoft Office, Security, Avaya Aura, Routers, Unified Communications, ACD, Definity, Managed Services, Avaya Communication..., Call Centers, Project Management, Voice Mail, Linux, Ethernet, Telecommunications
Education
Metropolitan State University of Denver
BS, Computer Management Science
Northeastern Jr. College
AA, Music
Government of Canada April 2013 - Present
Government of Canada January 2011 - April 2013
Avaya 2009 - 2010
Nortel 2003 - 2009
MetaSolv Software 2002 - 2002
Nortel 2000 - 2002
Newbridge Networks 1998 - 2000
Newbridge Networks 1989 - 1998
Skills
Ethernet
Education
University of Ottawa
MBA, Master of Business Administration
McGill University
Master of Engineering, Electrical
University of New Brunswick
Bachelor, Computer Science
Avaya December 2009 - Present
Nortel February 1998 - December 2009
cabletron March 1994 - February 1998
Automatix October 1993 - June 1994
Assurance Technology Corporation December 1991 - May 1993
Sipex Corporation January 1988 - December 1991
Raytheon 1986 - 1986
Education
Merrimack College 1983 — 1988
BSEE
University of Massachusetts Lowell
Avaya January 2011 - Present
Tek Systems July 2010 - January 2012
Avaya August 2007 - April 2010
Avaya May 2005 - August 2007
Metropolitan State College of Denver June 1992 - May 2005
Covad Communications May 1999 - February 2002
Skills
TCP/IP, VoIP, SIP, Agile Methodologies, Avaya, Unified Communications, Testing, Perl, Networking, Telephony, Ethernet, IP, Linux, Routing, Security, Switches, Telecommunications, Unix, Windows, Cloud Computing, HTML, IVR, Integration, Java, MPLS, Quality Assurance, Technical Writing, Test Planning, Visual Basic, XML, Call Centers, Cisco Technologies, LAN-WAN, Network Architecture, Network Design, Network Engineering, QoS, Routers, Shell Scripting, Solaris, Troubleshooting, University Teaching, VPN, XMPP, Customer Service, LDAP, Powershell
Education
Metropolitan State College of Denver 1994 — 1997
BS, Mathematics, Journalism, Biology
Sabre Corporation June 2015 - Present
AT&T December 2013 - May 2015
Capital One July 2012 - November 2013
Citi November 2011 - July 2012
Avaya December 2009 - October 2011
Nortel Networks February 2008 - November 2009
Nortel Networks, Corporate February 2006 - January 2008
Nortel Networks April 2000 - January 2006
Nortel Networks, Enterprise Solutions March 1998 - March 2000
Nortel Networks January 1991 - February 1998
Skills
Usability Testing, Process Improvement, User Experience, User Interface Design, user stories, Agile Project Management, mobile user experience, Software Project..., User Acceptance Testing, User-centered Design, Interaction Design, Product Management, Project Management, Program Management, Agile Methodologies, Training, Requirements Analysis, Software Documentation, Enterprise Software, Scrum, User Interface, Telecommunications, User Stories, Software Development, Integration, Requirements Gathering, Product Development, Team Building, Cross-functional Team..., Management, Testing, Six Sigma, Outsourcing, Mobile Devices, Strategy, Leadership, Vendor Management
Education
York University 1975 — 1978
MSc, Human Factors Engineering
McGill University 1969 — 1972
BSc, Human Factors Engineering - Psychobiology
Hewlett-Packard June 2012 - Present
Hewlett-Packard February 2011 - May 2012
Avaya December 2009 - February 2011
Nortel Networks June 1987 - December 2009
Skills
Sales Management, Executive Level..., Channel Optimization, Contract Negotiation, Building Relationships, Account Management, Sales, Leadership, Storage, Mergers & Acquisitions, Sales Operations, Strategy, CRM
Education
McMaster University
Bachelor of Commerce (B.Com.), Finance and Marketing
ibtiquar Innovation January 2014 - Present
Logitech Consulting 2010 - Present
Hewlett-Packard 2008 - 2011
OCP 2009 - 2010
NVIDIA 2007 - 2008
Avaya 2007 - 2007
JDSU 2006 - 2006
Cisco Systems 2004 - 2006
Cisco Systems 2000 - 2004
Rensselaer Polytechnic Institute January 2000 - December 2000
Skills
Strategy, Supply Chain Management, Business Development, Cross-functional Team..., Program Management, International Business, Product Development, Supply Chain, Entrepreneurship, Outsourcing, Innovation Management, Product Management, Product Lifecycle..., Operations Management, Cloud Computing, Go-to-market Strategy, Management Consulting, Business Planning, Business Intelligence, Start-ups, Business Process, Business Process..., Management, Innovation, Competitive Analysis, Executive Management, Six Sigma, ERP, Manufacturing, Analytics, Business Strategy, Logistics, Strategic Partnerships
Education
Massachusetts Institute of Technology
Rensselaer Polytechnic Institute
Stanford University
Holden Advisors January 2012 - Present
MIT CIO Symposium February 2008 - February 2011
Seagate Technology January 2005 - May 2009
Sage Research January 2002 - January 2003
Avaya January 2001 - January 2002
Lucent Technologies January 1998 - January 2001
Digital Equipment 1987 - 1997
Skills
Strategy, Competitive Analysis, Market Research, Analytics, Market Analysis, Strategic Planning, Analysis, Competitive Intelligence, Pricing, Telecommunications, Marketing, Training, Pricing Strategy, Six Sigma, Thought Leadership, Program Management, Business Development, New Business Development, Product Marketing, Strategic Partnerships
Education
Massachusetts Institute of Technology - Sloan School of Management 1983 — 1985
MS Management, Strategy
Smith College 1968 — 1973
BA, Economics and Geology
SunGard Availability Services September 2005 - Present
SunGard Availability Services September 2005 - May 2012
Sun Microsystems 2001 - 2005
Avaya 1996 - 2001
Skills
Visual Basic, QuickBooks, Solaris, Veritas Volume Manager, Veritas Storage..., Netbackup, SAN, McData, Hitachi Storage, Hitachi SAN, Storage Architecture, Storage Management, Windows Server, Avaya, Microsoft Excel, MS Excel Pivot Tables, HTML, Perl Script, CGI, Netcool, Zenoss, WebEx, Lotus Notes, VMware, VMware ESX, Remedy Ticketing System, Customer Service, Talent Acquisition, Staff Development, Technical Staff..., Performance Management, Performance Improvement, Qlogic, Microsoft Office 2007, Visio, Operations Management, Cross-functional Team..., Virtual Teams, Solaris Volume Manager, Disk Management, Business Continuity, Incident Management, Disaster Recovery, High Availability, Storage, Data Center, IT Service Management, System Administration, Storage Area Networks, ITIL
Education
Certification
ITIL v3 Foundation Certification
Certification
Sun Certified Data Management Engineer
Certification
Sun Certified Storage Architect
Certification
Sun Certified Backup and Recovery Engineer
Certification
Sun Certified System Administrator
Certification
Evault Backup and Recovery Administrator
Metropolitan State College of Denver
Computer Science
ELM Locating 2007 - Present
Lozier Corporation 2005 - 2007
MAJORS PLASTIC, INC 2003 - 2004
American Glass 2002 - 2003
Avaya January 1997 - January 2002
US West Communications January 1994 - January 1997
Nebraska Furniture Mart 1996 - 1997
McDonald's January 1991 - January 1994
Skills
Account Management, Customer Satisfaction, Customer Service, Leadership, Management, Negotiation, Operations Management, Process Improvement, Strategic Planning, Training, Troubleshooting
Education
Metropolitan Community College 2010 — 2011
Associate in Arts Degree
PLATTSMOUTH HIGH SCHOOL
High School Diploma
MetLife June 2015 - Present
Meredith College School of Business January 2013 - May 2015
Dex One September 2008 - September 2013
Credit Suisse July 2007 - September 2008
Avaya February 2006 - August 2006
Brown Brothers Harriman October 2003 - February 2006
State Street August 2003 - October 2003
Education
Meredith College 2013 — 2015
MBA, Business Administration and Management
Rutgers University 1999 — 2003
Bachelor of Science (BS), Finance
OFS Fitel August 2010 - Present
CommScope, Inc January 2004 - December 2008
Avaya January 2001 - January 2004
AT&T / Lucent Technologies January 1994 - December 2000
Skills
Marketing Communications, Pre-sales, Product Management, Data Center, Optical Fiber, Channel, Cross-functional Team..., Telecommunications, Unified Communications, Strategic Alliances, Solution Selling, Optical Communications, Channel Partners, Roles, Public Relations, VoIP, Product Development
Education
Mercer University - Stetson School of Business and Economics
MBA, Marketing
University of Georgia - Terry College of Business
BBA, Industrial Management
Avaya December 2009 - Present
Nortel May 2005 - February 2010
Nortel September 2000 - April 2005
Nortel Dasa November 1995 - December 1998
Bell Northern Research November 1992 - October 1995
Skills
Telecommunications, Wireless, SIP, Product Management, VoIP, Unified Communications, IP, Ethernet, Product Lifecycle..., Mobile Devices, LTE, CDMA, WiMAX, Product Marketing, Business Case, Cloud Applications, Business Development, Business Strategy, Cloud Computing, Business Analysis, Business Planning, Web Analytics, SaaS
Education
McGill University 1990 — 1992
M.Eng., Electrical Engineering
Université de Montréal - Ecole polytechnique de Montréal 1986 — 1990
B.Ing., Electrical Engineering
ShoreTel July 2015 - Present
ShoreTel July 2013 - Present
ShoreTel August 2011 - June 2013
Avaya December 2009 - February 2011
Nortel January 2007 - January 2010
Spinner 2005 - 2006
Alltel 2000 - 2005
Alltel 1990 - 2005
Nationwise Auto Parts 1982 - 1990
Skills
Sales, Negotiation, Marketing, Purchasing, Telecommunications, Unified Communications, Solution Selling, VoIP, Channel, Sales Management, Wireless, Account Management, Direct Sales, New Business Development, Telephony, Sales Operations, Call Center, Product Management, Salesforce.com, Strategic Partnerships, Management, Channel Partners, Sales Process, Leadership, Selling, Marketing Strategy, Go-to-market Strategy, SaaS, Product Marketing, Professional Services, Cloud Computing, Mobile Devices, Call Centers
Education
Mercer University - Stetson School of Business and Economics 1987 — 1989
Bachelor of Business Administration
Avaya February 2015 - Present
JLT Mobile Computers September 2012 - February 2015
Stratix Corp August 2005 - July 2012
Symbol Technologies June 2003 - August 2005
McLeod USA April 2001 - March 2003
Cingular Wireless 2003 - 2003
Cisco November 1999 - April 2001
Delta Air Lines November 1991 - November 1999
US Army November 1987 - November 1991
Skills
Wireless, Cloud Computing, Mobile Devices, Data Center, WAN, Solution Selling, Networking, Professional Services, Disaster Recovery, Integration, Solution Architecture, TCP/IP, Change Management, Pre-sales, Management, Wireless Networking, Leadership, Managed Services, Cisco Technologies, Sales Process, Network Security, VoIP, VPN, Technical Support, Product Development, Enterprise Software, Program Management, Network Design, Channel Partners, Telecommunications, Cross-functional Team..., Strategic Partnerships, Hardware, Vendor Management, Salesforce.com, Mobile Technology, Security, Architecture, System Deployment, IP, Enterprise Architecture, Systems Engineering, Go-to-market Strategy, SaaS, Sales, Troubleshooting, Mobile Applications, Channel, Quality Assurance, Product Management
Education
Mercer University 1999 — 2001
Bachelor of Applied studies (B.A.S), Organizational Leadership
Avaya April 2015 - Present
AVAYA October 2006 - Present
Avaya Inc. October 2000 - September 2006
Lucent Technologies November 1997 - September 2000
Skills
Unified Communications, Avaya, Telephony, VoIP, Contact Centers, Managed Services, Wireless, Channel, LAN-WAN, Cisco Technologies, SIP, Call Centers, Telecommunications, SaaS, Networking, Leadership, Sales Management, Solution Selling, Data Center, IVR, Strategy, Cloud Computing, Direct Sales, Customer Experience, Vendor Management, Management, Enterprise Software, Salesforce.com, Sales, MPLS, IP, Video Games, Zumba, Professional Services, CRM, Sales Operations, Channel Partners, SIP Trunking, Pre-sales, Co-location, Video Conferencing, Team Management, Hosted Services, Selling, Strategic Partnerships, Mobile Devices, Ethernet, Go-to-market Strategy, WAN, CTI
Education
Menlo College 1994 — 1997
Bachelor of Science
Archbishop Mitty 1990 — 1994
Towers Watson June 2015 - Present
RelayHealth April 2013 - April 2015
Mckesson September 2003 - April 2015
McKesson Provider Technologies 2003 - 2015
Avaya September 1996 - April 2003
Southern Pacific Railroad June 1995 - December 1996
Continental Airlines May 1990 - November 1995
Skills
Rally, Agile Methodologies, Software Quality..., Quality Center, Quality Assurance, SDLC, Scrum, Test Planning, Healthcare Information..., QTP, Regression Testing, Integration, Test Cases, Test Automation, Testing, User Acceptance Testing, Software Documentation, SQL, Requirements Analysis
Education
Metropolitan State University of Denver 1990 — 1997
BS, Computer Information Systems
Windstream April 2015 - Present
Avaya 2010 - February 2015
Nortel May 2000 - December 2009
Uniglobal January 1998 - May 2000
LGS Group May 1987 - January 1998
Skills
Integration, Telecommunications, CRM, Solution Architecture, IVR, Unified Communications, Contact Centers, Call Centers, CTI, Project Management, SOA, Product Development, Solution Selling, SIP, Cloud Computing, Telephony, Consulting, Avaya, Pre-sales, VoIP, Sales Engineering, IP, MPLS
Education
McGill University 1983 — 1987
B. Sc., Mathematics & Computer Science
Synthesis 2013 - Present
Businesses, Schools, Communities January 2007 - Present
Charter Oak Consulting Group 1994 - Present
Franklin Covey Company April 1995 - January 2005
Avaya 2002 - 2005
Skills
Facilitation, Coaching, Executive Coaching, Leadership, Nonprofits, Public Speaking, Leadership Development, Executive Development, Personal Development, Consulting, Emotional Intelligence, Strategic Planning, Organizational..., Workshop Facilitation, Teaching, Time Management, Culture Change, Entertainment, Management Development, 360 Feedback, Conflict Resolution, group facilitation, Training, Change Management, Organizational..., Singing, Team Building
Education
Coaches Training Institute 2001 — 2001
Coaches Training
Conflict Dispute Resolution Center 1998 — 1998
Harvard Negotiation Approach to Conflict Resolution
Naropa University 1990 — 1993
Masters of Transpersonal Counseling Psychology
Metropolitan State University of Denver 1985 — 1987
Sociology and Human Services
Unitrends January 2013 - Present
Ascent Consulting, Inc. November 2012 - May 2013
Zipcar November 2012 - May 2013
Nokia December 2011 - November 2012
Stratus Technologies August 2009 - December 2011
True Position August 2007 - June 2009
Airvana Inc. January 2007 - November 2007
Contour Semiconductor, Inc. July 2005 - July 2006
Avaya December 2001 - June 2005
Idealab January 2001 - December 2001
Skills
Talent Acquisition, Talent Management, Recruiting, Succession Planning, Human Resources, Organizational..., Organizational Design, Organizational Structure, Behavioral Interviewing, Strategic Leadership, Strategic Sourcing, Executive Coaching, Trusted Business Partner, Sales Compensation, Compensation Structure..., Talent Developer, Leadership, Start-ups, Compensation Structures, Performance Management, Interviews, Strategy, Training, Employee Benefits, Screening, Hiring, Management, Workforce Planning
Education
Merrimack College 1993 — 1997
BA, Psychology/Sociology
seymour high school
Strategic Products and Services (SPS) January 2004 - Present
Expanets July 2002 - January 2004
Avaya 2000 - July 2002
Lucent Technologies 1996 - 2000
AT&T 1991 - 1996
AT&T 1981 - 1991
Skills
Project Management, Avaya, Avaya IP Telephony, Budgets, Wireless, Unified Communications, CTI, Video Conferencing, Avaya Aura, VoIP, ACD, Avaya Communication..., SIP, IVR, Telephony, Telecommunications, Solution Selling, Managed Services, Avaya Technologies, IP, Cisco Technologies, Data Center
Education
Mercer County Community College 1972 — 1973
Bank of Canada November 2014 - Present
Bank of Canada April 2009 - November 2014
Avaya April 2007 - April 2009
Bell Canada February 2002 - April 2007
Nortel April 2000 - December 2001
Bombardier Aerospace August 1997 - April 2000
Skills
Enterprise Software, Program Management, Product Management, Project Management, Change Management, Integration, Business Development, Cross-functional Team..., Security, PMP, Vendor Management, Team Leadership, IT Strategy, Strategy, Business Analysis, Project Planning, Product Development, Project Portfolio..., Risk Management, Financial Analysis, Business Strategy, Strategic Partnerships, Marketing Strategy, Stakeholder Management
Education
McGill University
Master of Business Administration (MBA), Finance
Queen's University
Bachelor of Applied Science (BASc), Engineering
Microsoft May 2015 - Present
Microsoft March 2014 - May 2015
Vology March 2012 - March 2014
Nectar Services February 2011 - December 2011
Avaya April 2006 - December 2010
Cisco Systems January 2005 - January 2006
Cisco Systems January 2004 - January 2005
Skills
Marketing, Channel, Unified Communications, Solution Selling, Strategic Account..., VoIP, Managed Services, Channel Partners, Enterprise Software, Networking, Cisco Technologies, Direct Sales, Telecommunications, Partner Management, Cloud Computing, IP, Professional Services, Call Center, Wireless, Business Alliances, Business Development, Virtualization, Business Strategy, Security, Selling, Data Center, Pre-sales, Go-to-market Strategy, Sales, Network Security, Sales Management, Leadership, Telephony, Strategic Planning, Video Conferencing, Sales Enablement, Strategic Partnerships, Sales Process, Management, Sales Operations, Product Management, Account Management, Avaya, Juniper, SIP, SaaS, SIP Trunking, Ethernet, MPLS, Channel Sales
Education
Meredith College 1999 — 2003
BA
Dyersburg High School 1996 — 1999
Avaya March 2009 - Present
Dr. M. Ohri Dental & Implant Centre March 2009 - Present
Equity Trader at Fubon Securities Co. Ltd September 2001 - February 2004
Education
McMaster University 2002 — 2007
Bachelor of Science, Business management
Fundtech April 2010 - Present
Avaya June 2006 - August 2007
GO Networks (acq. by NextWave Wireless/AT&T) 2003 - 2006
Envara Inc (acq. by Intel Corporation) 2000 - 2002
IDF 1995 - 1998
Skills
Product Management, Product Marketing, Taking New Products to..., Financial Systems Design, Financial Software..., Financial System..., WiFi, Wireless Broadband, Wireless Networking, Telephony, Networking, User Experience Design, User Interface..., Operations Processes, Website Authoring, Website Development, Pre-Sale Support, Business Analysis, Competitive Analysis, Competitive Pricing, Analytics, Telecommunications, Strategy, Start-ups, Strategic Partnerships, Venture Capital
Education
Massachusetts Institute of Technology - Sloan School of Management 2007 — 2009
MBA, Business Administration
Tel Aviv University 1998 — 2002
LL.B., Law
Alliance High
K2 August 2015 - Present
Spectralink Corporation November 2012 - Present
Polycom January 2012 - December 2012
Avaya April 2003 - January 2012
Avaya April 2003 - January 2011
Avaya September 2009 - July 2010
Avaya April 2003 - October 2009
Gold Systems September 2000 - March 2003
EagleXM May 1997 - September 2000
Skills
Product Marketing, Public Relations, Market Research, Channel Sales, Channel Partners, Marketing Strategy, Brand Awareness, Account Management, Integrated Marketing, Managed Services, Campaign Strategies, Direct Marketing, Online Marketing, Corporate Communications, Multi-channel Marketing, Product Management, Direct Mail, Unified Communications, Demand Generation, Lead Generation, Go-to-market Strategy, Enterprise Software, Social Networking, Brand Management, Strategic Partnerships, Vendor Management, Creative Direction, Trade Shows, Copywriting, Leadership, Marketing Communications, B2B, Field Marketing, B2B Marketing, Marketing, Customer Experience, Telecommunications, Competitive Analysis, CRM, Budgets, Solution Selling, Marketing Management, Database Marketing, Sales Management, Program Management, Market Planning, Customer Acquisition, Advertising, Direct Sales, Salesforce.com
Education
Regis University 1998 — 1999
Direct Marketing Certification, International Marketing
Rocky Moutain Director Marketing Association 1998 — 1999
Direct Marketing Certification, Direct Marketing
Regis University 1990 — 1993
International Marketing
Metropolitan State University of Denver 1984 — 1988
General Studies
FileCatalyst July 2015 - Present
inBay Technologies April 2015 - July 2015
Avaya May 1995 - March 2015
Avaya 2013 - 2015
Avaya 2009 - 2013
Nortel 2006 - 2009
Nortel 2003 - 2006
Nortel 1995 - 2003
IBM May 1993 - April 1995
York University 1992 - 1993
Skills
SIP, Software Design, Software Development, VoIP, Linux, VxWorks, Telecommunications, Ethernet, ClearCase, TCP/IP, H.323, Unix, IP, Telephony, Unified Communications, RTP, Embedded Systems, Java, Agile Methodologies, SNMP, Wireless, Software Engineering, ISDN, Testing, C++, C, IVR, CTI, Subversion, UDP, Avaya, Eclipse, XML, SS7, Operating Systems, RTOS, System Architecture, TDM, Embedded Software, Perl, C#, Audio Conferencing, Video Conferencing, Object Oriented Design, IP PBX, Routing, CCMP, WPF, XAML, Wireshark
Education
York University 1991 — 1995
B.A. Honours, Computer Science
McMaster University
Engineering (1st year)
Sabre Holdings July 2007 - Present
The Insource Group July 2006 - July 2007
Rogue Wave Software January 2006 - July 2006
Lafarge North America October 2005 - December 2005
Bachus & Schanker May 2005 - September 2005
Avaya September 2004 - May 2005
United Airlines January 1998 - September 2004
Ciancio, Tasker, Dupree & Jonsen, P.C. October 1989 - January 1998
Skills
Usability, Human Computer..., EDIFACT, Unix, Database Design, Troubleshooting, Technical Recruiting, Ticketing Software, Agile Methodologies, SQL, Testing, XML, Requirements Analysis, Databases, C++, Perl, SharePoint, MySQL, SDLC
Education
University of Colorado at Denver 1994 — 2004
MS, Computer Science
Denver Paralegal Institute 1989 — 1989
Paralegal Certificate, Paralegal Studies
Metropolitan State College of Denver 1985 — 1987
BS, Aviation Management
Longmont High School
University of Kansas
Oracle March 2013 - Present
Avaya January 2012 - March 2013
Oracle January 2005 - December 2011
PeopleSoft June 2003 - December 2004
JD Edwards June 1992 - June 2003
Skills
Applications..., Product Strategy..., Integrated Solutions..., Business and Technical..., Leadership and Team..., Integration, Software Development, CRM, SaaS, Enterprise Software, Leadership, Project Portfolio..., Cross-functional Team..., Product Requirements, Requirements Analysis, Enterprise Architecture, Change Management, Oracle Applications, Project Management, Product Development, Management, Software Project..., Product Management
Education
Metropolitan State University of Denver
BS
University of Denver - Daniels College of Business
MBA
Dell March 2012 - Present
Dell March 2012 - June 2013
Avaya January 2011 - March 2012
AdvizeX Technologies 2010 - 2011
Force10 Networks 2007 - 2009
Enterasys Networks (formerly Cabletron Systems) August 2002 - December 2006
Nortel Networks 1999 - 2001
Lucent Technologies January 1999 - December 1999
Cabletron Systems 1994 - 1999
Skills
Solution Selling, Channel Partners, Selling, Account Management, Cloud Computing, Data Center, Sales Operations, Virtualization, Unified Communications, Telecommunications, CRM, Strategy, Team Leadership, Networking, Salesforce.com, Business Development, Professional Services, Managed Services, Security, Sales Process, Network Architecture, Direct Sales, Wireless, Storage, Strategic Partnerships, Leadership, SaaS, VoIP, Enterprise Software, IP, Business Alliances, Lead Generation, LAN-WAN, Avaya, Management, Pre-sales, Business Intelligence, Go-to-market Strategy, Software Industry, Channel Sales, Demand Generation, Network Security
Education
Merrimack College 1988 — 1992
Bachelor's Degree, Business Administration, Management and Operations
New Hampton School 1987 — 1988
One-Eyed Pictures April 1990 - Present
Avaya August 1999 - April 2012
Skills
Avaya PBX, Technical Writing, Customer Service, Final Draft, Final Cut Express, Film Production, Short Films, Video Production, Videographer, Screenwriting, Avaya, Windows 7, Telecommunications, Call Center, Troubleshooting, Technical Support, Video, Directing, Editing, Telephony, Voice Mail, Television, Producing, Film, Sound, Siebel, Documentaries, Hardware, Switches, Entertainment, Telephone Skills, Creative Problem Solving, Team-oriented, Project Management, Highly Organized &..., Children's Books, Novels, Short Stories, Creative Writing, Mentoring, Sketch Comedy, Copywriting, Communication, Social Media, Theatre
Education
Metropolitan State College of Denver 1991 — 1996
Bachelor of Arts (BA)
Avaya December 2009 - Present
Nortel April 1998 - December 2009
Maritz January 1998 - March 1998
Ministry of Housing September 1994 - December 1997
Ministry of Housing November 1992 - September 1994
Skills
Agile Methodologies, Software Development, Telecommunications, ClearCase, Oracle, SIP, Software Project...
Education
McMaster University 1984 — 1988
B.Sc., Computer Science and Statistics Major
Axiom 2009 - Present
Nokia 2008 - 2009
Avaya 2004 - 2008
American Express 2001 - 2003
Skills
Marketing, Licensing, Corporate Law, Privacy Law, Intellectual Property, Software Licensing, Commerical Transactions, IT contract negotiation, Start-ups
Education
Hofstra University School of Law 1996 — 1999
JD
McGill University 1993 — 1996
BA, Sociology/Environmental Studies
The Potomac School 1976 — 1991
Avaya September 2013 - Present
Cisco Systems August 2012 - September 2013
Cisco Systems February 2009 - August 2012
Cisco Systems August 2003 - February 2009
Cisco Systems August 2000 - July 2003
Cisco Systems January 1999 - July 2000
Cisco Systems February 1996 - January 1999
Banyan Systems May 1994 - February 1996
Nortel Networks June 1990 - May 1994
Education
McMaster University 1986 — 1990
Honours Bachelor of Science, Computer Science and Mathematics
Cimpress December 2013 - Present
Vistaprint June 2011 - December 2013
Broadcom November 2010 - June 2011
Image Stream Medical, Inc. February 2010 - October 2010
Vincanet Corp. January 2009 - January 2010
re-Vision Development LLC 2009 - 2009
Nokia-Siemens Networks April 2004 - December 2007
Avaya 2004 - 2004
Spectel 2003 - 2004
Howe Digital, Inc. 1999 - 2001
Skills
Software Development, Integration, Linux, Software Engineering, Domain Modeling, Software Design, Test Automation, Lean Thinking, Agile Methodologies, Mentoring, Telecommunications, Embedded Systems, Embedded Software, C++, Architectures, Architecture, Cloud Computing, Scrum
Education
Massachusetts Institute of Technology 1984 — 1988
Doctor of Philosophy (Ph.D.), Electrical Engineering
Massachusetts Institute of Technology 1977 — 1982
Master's Degree, Electrical Engineering and Computer Science
Insight April 2014 - Present
Insight April 2012 - March 2014
Insight April 2011 - March 2012
Insight 2006 - April 2011
Diveo 2003 - 2004
Avaya 1999 - 2002
Mtel Colombia - Skytel 1990 - 1998
Skills
Strategic Partnerships, Strategic Planning, Start-ups, Strategy, Direct Sales, Leadership, Enterprise Software, Sales Operations, Management, Sales, Telecommunications, Business Alliances, Channel Partners, Training
Education
McGill University 2010 — 2010
AMD, Advance management Course
INALDE 1997 — 1999
MBA
Universidad de Los Andes 1985 — 1989
Industrial Engineer
Alert GPS August 2013 - Present
A.E. Baratz May 2012 - July 2013
Avaya 2008 - 2012
Cisco Systems June 2007 - February 2008
NeoPath Networks 2005 - 2007
Versata, Inc. 2003 - 2005
Zaplet, Inc. 2000 - 2002
E.M. Warburg, Pincus & Co. 1999 - 2000
Sun Microsystems 1996 - 1999
News Corporation 1994 - 1996
Education
Massachusetts Institute of Technology 1976 — 1981
Ph.D., Computer Science
University of California, Los Angeles 1972 — 1976
BS, Computer Science
Avaya September 2011 - Present
Executive Consultant 2009 - 2011
Zipcar 2007 - 2008
Aspect Software 1999 - 2007
FTP Software 1996 - 1998
Melville Corporation 1991 - 1996
Merrimack College 1986 - 1991
Skills
HRIS, Recruiting, Workforce Planning, Employee Relations, Performance Management, Change Management, Organizational..., Leadership Development, Employee Engagement, Human Resources, Deferred Compensation, Mergers & Acquisitions, Team Building, Training, Leadership, Sourcing, Compensation & Benefit, HR Policies, Strategy, Applicant Tracking..., Personnel Management, Vendor Management, Succession Planning, Business Strategy, Call Centers, Management, College Recruiting, Onboarding, Executive Search, Program Management, HR Consulting, Employee Benefits, Technical Recruiting, Temporary Placement, Executive Management, Talent Acquisition, Organizational Design, Talent Management, Benefits Administration
Education
Merrimack College 1988 — 1991
Bachelor of Science,, Management
Middle Township
Keller Williams Capital District NY April 2015 - Present
NACR January 2013 - March 2015
Avaya July 2004 - December 2012
Lucent Technologies 1997 - 2000
AT&T 1987 - 1997
Skills
Business Development, Avaya, Sales Operations, Sales, Business Planning, Leadership, VoIP, Telecommunications, Unified Communications, Recruiting, Managed Services, Solution Selling, SIP, Multi-channel Marketing, Telephony, Wireless, Call Center, Training, IP, Professional Services, Channel, Direct Sales, Account Management, Call Centers, Channel Partners, Sales Management, Networking, Go-to-market Strategy, Cloud Computing, Strategic Partnerships, Contact Centers, CTI, Selling, Enterprise Software, Video Conferencing, MPLS, Ethernet, Salesforce.com, Avaya Technologies
Education
State University of New York College at Plattsburgh 1975 — 1979
Bachlors, Business
McGill University 1977 — 1978
Exchange, Canadian Studies, Commerce
Connecting Signs, Inc. May 2012 - Present
LGS Innovations May 2005 - April 2012
Avaya 2001 - 2005
Skills
Vehicle Graphics, Signage, Fleet Graphics, Vinyl Banners, Graphic Design, Vehicle Lettering, Digital Printing, Graphics, Wide Format Printing, Digital Signage, Banners, Manufacturing, Firmware, Embedded Systems, Trade Shows, Telecommunications, Wireless, System Architecture, System Design
Education
Metropolitan State College of Denver
Manufacturing Engineering
Southeast Community College
Manufacturing Engineering Technology
Currently seeking Sales Systems engineering roles August 2015 - Present
CenturyLink September 2009 - February 2015
Avaya April 2002 - August 2009
Avaya October 2001 - April 2002
ADC Kentrox February 2000 - October 2001
U S WEST May 1995 - January 2000
U S WEST June 1993 - May 1995
U S WEST May 1988 - May 1993
Skills
SIP, Unified Communications, Avaya, Avaya Aura, Contact Centers, Avaya IP Telephony, People-oriented, Telephony, Network Design, IVR, VoIP, H.323, SIP Trunking, TDM, IP, MPLS, Data Center, TCP/IP, Voice Mail, Avaya Technologies, Managed Services, Telecommunications
Education
Metropolitan State University of Denver
BS, Computer Mgmt Science
tw telecom January 2014 - Present
Optivor Technologies, LLC June 2013 - November 2013
Mitel January 2013 - May 2013
Avaya January 2000 - December 2012
Nortel Networks 1985 - 2009
Skills
Unified Communications, VoIP, Telecommunications, Managed Services, Solution Selling, Wireless, Telephony, Channel, Avaya, IP, SIP, Unified Messaging, SIP Trunking, Account Management, Contact Centers, Session Border..., Data Network
Education
McMaster University 1980 — 1985
Bachelor of Science (B.Sc.), Computer Science and Math
RE/MAX LLC May 2014 - Present
First Data Corporation November 2012 - April 2014
First Data Corporation January 2009 - October 2012
Avaya October 2003 - May 2008
Avaya February 2001 - September 2003
Skills
Avaya, Call Center, Telecommunications, Cross-functional Team..., Problem Solving, Project Management, Instructional Design, Process Improvement, Management, Technical Support, Change Management, Call Centers, Vendor Management, CRM, Training, Troubleshooting, Customer Satisfaction, Disaster Recovery, Customer Experience, Customer Service, Leadership, Budgets, Visio, Service Delivery, Team Leadership, Analysis, Project Planning, Program Management, Business Process..., ITIL, Integration, Networking, Team Building, Team Management, IT Management, Outsourcing, Telephony, SDLC, Strategy, Performance Management, Operations Management
Education
Colorado State University - Global 2010 — 2012
Master of Science (M.S.), Online Teaching and Curriculum Development, A
Metropolitan State University of Denver 1990 — 2000
BS, Computer Information Systems
Expedia, Inc. July 2013 - Present
CH2M HILL September 2008 - July 2013
Microsoft June 2008 - September 2008
Avaya May 2002 - June 2008
Skills
Human Resources, Leadership, Succession Planning, Organizational..., Performance Management, Microsoft Excel, Analysis, Employee Relations, Talent Management, Workforce Planning, HR Policies
Education
Metropolitan State University of Denver 2004 — 2008
Business Managment
Avaya April 2013 - Present
none 2012 - April 2013
Nortel 1994 - 2011
Nortel 1986 - 1994
Skills
VoIP, Telecommunications, Wireless, IP, SIP, Ethernet, TCP/IP, MPLS, Avaya, Switches, Network Design, WAN, ATM networks, LAN-WAN, QoS, Routing, Telephony, Network Engineering, Unified Communications
Education
PMI 2012 — 2013
Project Manager Professional certification - in progress
McMaster University 1982 — 1986
Honours Bachelor of Science, Computer Science and Mathematics
Intel Corporation May 2015 - Present
Harris Corporation March 2011 - April 2015
Avaya November 2009 - March 2011
Nortel Networks November 1999 - November 2009
Skills
Signal Integrity, Firmware, FPGA, C, VHDL, Embedded Systems, Verilog, Xilinx, Microcontrollers, Assembly, PCB design, Altera, Hardware Design, Microprocessors, RTL design, ModelSim, Hardware, Embedded C, Eclipse, Hardware Architecture, Ethernet, C++, ClearCase, Embedded Software, Wireless, VoIP, Telecommunications, Linux, TCP/IP, IP, Perl
Education
McGill University 1996 — 1999
Master of Engineering, Electrical Engineering
Zhejiang University 1989 — 1993
Bachelor's degree
Avaya 2014 - Present
Avaya March 2012 - December 2013
Avaya December 2009 - March 2012
Nortel May 2009 - December 2009
Nortel May 2007 - May 2009
Nortel September 2006 - July 2007
Nortel January 2000 - August 2006
Bell Aliant 1987 - 1990
Skills
Wireless, Telecommunications, Avaya, Technical Support, Enterprise Software, SIP, H.323, Telephony, VoIP, IP, Managed Services, Professional Services, ISDN, Pre-sales, Ethernet, ACD, Call Centers, Contact Centers, IVR, Integration, Networking, Product Management, Program Management, Team Leadership, Unified Communications, Unified Messaging, MPLS, Network Design, WAN
Education
University of Toronto 1995 — 1995
Network Engineering
Memorial University of Newfoundland 1982 — 1987
B.ENG, Electrical and Electronics Engineering
American Financing December 2014 - Present
Wells Fargo February 2008 - January 2014
HomeBridge Financial Services, Inc. March 2014 - 2014
Consultant April 2003 - February 2008
Avaya January 1992 - December 2002
Skills
Refinance, Program Management, Loan Origination, Project Management, Marketing, Real Estate, Mortgage Banking, Training, Mortgage Lending, Policy, Telecommunications, Small Business, FHA, Analysis, VA loans, Residential Mortgages, First Time Home Buyers, Sales, Investment Properties, Real Estate Transactions, Residential Homes
Education
Metropolitan State College of Denver 1985 — 1987
Accounting
Avaya Network AnalystGalileo InternationalJanuary 2004 - May 2008
Skills
Cisco Technologies, LAN-WAN
Education
Metropolitan State University of Denver 1997 — 2005
BS, Computer Information Systems and Management
Dyn Inc. June 2014 - Present
Dyn June 2014 - April 2015
Continuum Managed Services, LLC January 2014 - June 2014
Avaya September 2012 - January 2014
Avaya December 2010 - September 2012
Avaya 2009 - September 2012
Nortel Networks November 2004 - December 2010
Nortel Networks January 2003 - November 2004
Rapid Response January 2001 - January 2003
Routers (GNPS) January 1999 - January 2001
Skills
Cross-functional Team..., Go-to-market Strategy, Product Management, Cloud Computing, Competitive Analysis, Strategy, Professional Services, Program Management, CRM, Enterprise Software, Management, Leadership, Business Development, Networking, Product Development
Education
McMaster University 1989 — 1994
BSc, Mechanical Engineering and Management
SingTel March 2010 - Present
NuVox May 2009 - April 2010
Qwest Communications June 2006 - February 2009
Qwest Communications 2006 - 2009
Cross Telecom, Atlanta, GA August 2003 - May 2006
Avaya January 2000 - June 2003
Avaya January 2000 - January 2003
AT&T, Lucent Technologies, Avaya 1996 - 2003
Lucent Technologies 1996 - 2003
Lucent Technologies (now Alcatel) January 1997 - January 2000
Education
Macro Economics. Mercer University
Mercer University
Computer Science
Self employed@elder care January 2013 - Present
Avaya February 2000 - December 2008
Skills
Telecommunications, Call Center, Telephony, VoIP
Education
Delgado Community College
Bachelor, Liberal Arts
Medical College of Georgia School of Medicine
Surgical Tech
Olympia, WA May 2012 - Present
Cerium Networks May 2009 - May 2012
Avaya 1995 - 2009
Skills
Telecommunications, VoIP, Unified Communications, Telephony, IP, Wireless, Managed Services, SIP, Call Centers, Avaya, Ethernet, MPLS
Education
McGill University
BSc, Zoology, Psychology
Avaya December 2009 - Present
Nortel Networks February 2007 - December 2009
Nortel Networks January 2005 - January 2007
Skills
Leadership, Enterprise Software, Supply Chain, Integration, Wireless, Project Management, Process Improvement, Strategic Financial..., Analysis, Cross-functional Team..., Strategic Planning, Logistics, Manufacturing, Business Process..., Strategy, SAP, Outsourcing, Telecommunications, Vendor Management
Education
Certified Management Accountant 2000 — 2003
CMA, Accounting
McMaster University 1987 — 1989
MBA, Finance
Avaya June 2014 - Present
Avaya December 2007 - June 2014
Novartis September 2006 - December 2007
General Motors January 1999 - March 2006
Skills
Forecasting, Process Improvement, Supply Chain Management, Cross-functional Team..., Leadership, Finance, Manufacturing, Financial Analysis, Management, Sales, Mergers & Acquisitions, Business Planning, Strategy, Competitive Analysis, Product Management, Financial Modeling, Revenue Forecasting, Revenue Analysis
Education
McGill University 1996 — 1998
MBA, finance/marketing
Comcast September 2006 - Present
Avaya June 1998 - September 2003
Skills
Cisco Technologies, Ciena, Arris, Juniper, Adtran, Ethernet, MPLS, Switches, Telephony, VoIP, IP, Network Design, LAN-WAN, Routing, TCP/IP
Education
Metropolitan State College of Denver 1997 — 2002
BS, Applied Mathematics/Information Systems
Miller Information Systems December 2008 - Present
Avaya January 2000 - September 2006
AT&T October 1988 - December 1999
Education
Massachusetts Institute of Technology 1977 — 1980
Computer Science
Wheeling Jesuit University 1971 — 1975
B.S., Business Administration
Insight August 2012 - Present
Avaya January 2012 - August 2012
DriveTime January 2009 - January 2012
Avaya 2007 - 2009
3rd Wave Solutions 2005 - 2007
ICE Gallery August 2004 - January 2005
Tech Star @ Wells Fargo February 2004 - August 2004
Expanets April 1998 - February 2004
Avnet 1993 - 1998
Skills
Avaya, Call Center, VoIP, Telecommunications, Unified Communications, Telephony, SIP, Voice Mail, IVR, ACD, Process Improvement, Vendor Management
Education
Mesa Community College
UBS August 2013 - Present
Citi August 2010 - July 2013
Lime Brokerage LLC July 2005 - July 2010
Avaya June 2004 - August 2004
Avaya June 2003 - August 2003
Education
Massachusetts Institute of Technology 2001 — 2005
BS, Computer Science and Electrical Engineering
Cisco Systems July 2013 - Present
Avaya Canada April 2012 - June 2013
Avaya December 2009 - March 2012
Nortel 1995 - 2009
Education
McMaster University 1993 — 1995
MBA, Marketing
Mackenzie CI
York University
Avaya Canada July 2014 - Present
Avaya September 2010 - July 2014
Avaya Canada August 2009 - August 2010
Nortel December 2003 - July 2009
Norstan 1989 - 2003
Skills
Contact Centers, CTI, Call Centers, IVR, IP
Education
McMaster University
Adobe October 2012 - March 2014
Teradata September 2010 - October 2012
Avaya December 2009 - September 2010
Nortel Networks November 2006 - December 2009
Skills
Talent Acquisition, Talent Management, Performance Management, HR Consulting, Employee Engagement, Workforce Planning, Organizational..., Training, Recruiting, Human Resources, HRIS, Personnel Management, Technical Recruiting, Deferred Compensation
Education
Massey University 2003 — 2006
Bachelor, Business, HR managment
Tyco Electronics November 2010 - Present
Avaya 2009 - 2010
Nortel Networks 1995 - 2009
CRIM July 1994 - March 1995
McGill University September 1993 - March 1995
Education
McGill University 1993 — 1995
M.Sc, Computer Sciences
University of Ottawa 1990 — 1993
B.Sc Hon., Computer Science
University of Ottawa 1990 — 1993
B.Sc, Mathematics Sciences
Avaya January 1969 - March 1976
Skills
Telecommunications, VoIP, Unified Communications, SIP, Avaya, Telephony, IP, Contact Centers, Call Center, Wireless, H.323, IVR, Call Centers, Voice Mail
Education
Metropolitan Community College
Degree in Bookkeeping & Office management
Avaya July 2012 - Present
Avaya December 2009 - June 2012
Nortel Networks September 2008 - November 2009
Nortel Networks May 2001 - August 2008
Nortel Networks May 1999 - April 2001
Nortel Networks May 1997 - August 1998
Skills
SIP, Linux, Agile, Java, TCP/IP, Unified Communications, Perl, Troubleshooting, Avaya, CTI, UC, Telephony, VoIP, IP, Telecommunications, Signaling, XML, H.323, Integration, Shell Scripting, Subversion, ClearCase
Education
McMaster University 1994 — 1999
Bachelor, Electrical Engineering
NetApp May 2011 - Present
Avaya October 2009 - April 2011
Education
McGill University 1996 — 2000
Bachelor of Science (BS), Computer and Information Sciences and Support Services
clearcreek October 2011 - Present
Avaya 2007 - 2009
Education
Mesa Community College
Avaya December 2009 - 2012
Nortel Networks 2001 - December 2009
Skills
Leadership, Wireless, Salesforce.com, Outsourcing, IP, Analysis, VoIP, Cross-functional Team..., Ethernet, Telecommunications, Unified Communications, Management, Enterprise Software, Solution Selling, Avaya
Education
York University 1988 — 1991
Master of Business Administration (MBA)
McMaster University 1983 — 1988
Bachelor of Engineering & Mgmt, Engineering Physics & Mgmt
Fujitsu Network Communications 2005 - Present
Telcordia Technologies 2003 - 2005
Vectramax LLC 2002 - 2002
Avaya 1996 - 2001
Bell Laboratories 1990 - 1996
Education
MIT 1982 — 1984
Master of Science (MS), Mechanical Engineering
MIT 1978 — 1982
Bachelor of Science (BS), Mechanical Engineering