Avaya Company
Industry: Technology company
DescriptionAvaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services. Customer service: 00 1 908-953-6000 Headquarters: Santa Clara, California, United States Revenue: 3.27 billion USD (2017) CEO: Jim Chirico (1 Oct 2017–) Subsidiaries: Radvision, Zang, Inc., Avaya Global Services, Parent organization: Avaya Hldgs
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Avaya Employees
Avaya September 2014 - Present
IBM June 2013 - September 2014
IBM September 2009 - July 2013
IBM September 2008 - September 2009
IBM January 2005 - September 2008
Stratus Technologies August 2002 - January 2005
Skills
Demand Generation, Sales Enablement, Go-to-market Strategy, Business Alliances, Brand Management, Program Management, Product Launch, Marketing, Leadership
Education
Southern New Hampshire University 1992 — 1996
MBA, Business Administration
University of New Hampshire -- Peter T. Paul College of Business and Economics 1979 — 1983
BS, Business Administration
Conval
Avaya May 1998 - Present
Skills
Microsoft Office, Leadership, Troubleshooting, Program Management, Customer Service, Sales, Customer Satisfaction, Cross-functional Team..., Sales Operations, SAP, Analysis, Budgets, CRM, Marketing, Team Building, Telecommunications, Vendor Management
Education
Southern Nazarene University 2005 — 2007
MBA, Business Administration
AbbVie June 2014 - Present
Avaya January 2014 - August 2014
Hospira May 2013 - December 2013
Johnson Controls May 2012 - April 2013
Apple January 2011 - May 2012
Skills
SAP MM, SAP Implementation, Integration, Supply Chain Management, Warehouse Management, SAP Logistics, ASAP, Pharmaceutical Industry, Manufacturing, Blueprint, Full Life Cycle..., ECC6.0, Procure-to-Pay, SAP ERP, SAP R/3, Business Analysis, Business Process, Quality Center, Test Cases, Test Planning, ERP, Production Support, Test Execution, SAP Testing, SAP Netweaver, Integration Testing, Regression Testing, Unit Testing, Functional Design, RICEF, IDoc, Requirements Analysis, Life Sciences, SDLC, SAP, SD
Education
Sri Venkateswara University
Bachelor's Degree
University of Houston-Clear Lake
Master's Degree, Management Information Systems
Hewlett-Packard January 2014 - Present
Hewlett-Packard February 2013 - November 2013
Microsoft July 2012 - February 2013
Microsoft July 2011 - July 2012
Cisco September 2010 - July 2011
Cisco Systems August 2005 - August 2010
Cisco August 2005 - August 2009
Shoretel 2003 - 2004
Avaya 2000 - 2003
Mitel 1996 - 2000
Skills
Strategic Partnerships, Strategy, Telecommunications, Solution Selling, Unified Communications, Cross-functional Team..., Channel, Enterprise Software, Channel Partners, CRM, Sales Process, Business Alliances, Cisco Technologies, Go-to-market Strategy, Data Center, VoIP, Leadership, Selling, Team Leadership, Key Account Management, Virtualization, Management, Microsoft Technologies, Cloud Computing, Networking, Lync, Professional Services, Integration, Salesforce.com, Marketing, SaaS, Strategy Development, Cisco, Account Management, Storage, Sales, Alliances
Education
St. Catherine University MAOL Program 2008 — 2011
MA, Organizational Leadership
HP Certifications
Wells College
BA, Economics
American Tax & Property Reporting June 2014 - Present
American Tax Reporting May 2014 - Present
AT&T June 2011 - December 2011
SAS Institute 2010 - 2011
Avaya October 2001 - August 2010
Southwestern Bell Telephone October 1998 - October 2001
Southwestern Bell Wireless August 1996 - 1998
Southwestern Bell Wireless February 1995 - March 1996
Skills
Solution Selling, Unified Communications, Direct Sales, Channel, Managed Services, Sales Process, SaaS, Account Management, Professional Services, Salesforce.com, Cloud Computing, Channel Partners, Wireless, Strategy, Sales Operations, VoIP, Telecommunications, CRM, Partner Management, Selling, Channel Sales, Business Alliances, Strategic Partnerships, Management, Sales, Networking, Call Centers, Customer Acquisition, Customer Service, Customer Engagement, Customer Retention
Education
Slippery Rock University of Pennsylvania
University of Pittsburgh
Masters of Education Degree; Bachelor of Science Degree, Physical Education & Health
ShoreTel August 2013 - Present
ShoreTel April 2011 - August 2013
ShoreTel April 2011 - July 2012
Avaya July 2009 - April 2011
Avaya March 2008 - February 2010
Avaya July 2006 - February 2008
Avaya December 2001 - June 2006
SiteStuff, Inc. June 2001 - December 2001
SiteStuff, Inc. August 2000 - May 2001
Education
Springfield College 1988 — 1992
Bachelor of Science (BS), Sport Management
Unity Connected Solutions May 2010 - Present
Nortel February 2007 - August 2008
NEC April 2005 - February 2007
Bell Canada November 2003 - April 2005
Avaya January 1999 - June 2003
TIE Communications/Delphi Solutions August 1993 - December 1999
Alberta Government Telephones 1980 - 1993
Skills
Call Center, Professional Services, Avaya, Telecommunications, IVR, Cisco, VoIP, PBX, Unified Communications, SIP, Telephony, IP, MPLS, LAN/WAN, Contact Centre, Sales Management, WAN, Solution Selling, CTI, UC, Consultative Selling, Direct Sales, ACD, Voice Mail, New Business Development, Contact Centers, Unified Messaging, IP PBX, Call Logging, PRI, Cabling, SIP Trunking, Networking, Integration, Managed Services, Cisco Technologies, Selling, CRM, ISDN, TDM, Routing, LAN-WAN, Sales Process, Video Conferencing, Switches, QoS, Wireless, Channel Partners, Ethernet, Cisco Call Manager
Education
Southern Alberta Institute of Technology 1980 — 1984
Trade, Communications Electrician
St Marys High School 1976 — 1978
Chesapeake Energy July 2015 - Present
Chesapeake Energy May 2013 - July 2015
Express Employment Professionals April 2012 - January 2013
Oklahoma Department of Human Services October 2010 - April 2012
Avaya May 1998 - August 2009
Elite Mortgage Corporation February 2002 - July 2006
Coast 2 Coast, Inc. December 2000 - January 2002
Skills
SAP, Oil/Gas, Microsoft Office, Six Sigma, Negotiation, Contract Negotiation, Training, Management, Team Building, Customer Service, Analysis, Leadership, Strategic Planning, Sales
Education
Southern Nazarene University 2003 — 2005
Master of Business Administration, Master of Business Administration
Southern Nazarene University 2002 — 2003
Bachelor of Science, Organizational Leadership
First Citizens Bank April 2014 - Present
Avaya October 2012 - April 2014
State of North Carolina March 2008 - October 2012
Nortel March 2000 - June 2008
Alltel Wireless January 1996 - January 2000
Sprint January 1993 - January 1996
Progress Energy January 1983 - January 1993
Skills
CTI, IVR, Avaya, Contact Centers, Genesys, VoIP, Workforce Management, Telephony, ACD, SIP, Routing, Call Logging, Unified Communications, Integration, Speech Recognition, Telecommunications, MPLS, Cisco Technologies, Troubleshooting, Service Delivery, Technical Support, Enterprise Software, Call Centers, Avaya Technologies
Education
Southwestern Community College 1981 — 1983
Associate, Electronic Engineering.
Bot VFX October 2008 - Present
Avaya Globalconnect Ltd. February 2007 - February 2008
Avaya March 1998 - February 2007
Lucent Technologies 1997 - 2001
Skills
Feature Films, Post Production, Compositing, Film Production, Video, Broadcast, Video Production, Project Management, Rotoscoping, Photoshop, Digital Media, After Effects, Visual Effects, Digital Video, New Media, Film, Producing, Multimedia, Commercials, Product Management, Music Videos, Television, Short Films, Documentaries, Animation, Motion Graphics
Education
Southern Polytechnic State University 1988 — 1992
BSc
Avaya January 1995 - September 2013
Avaya January 2007 - March 2013
Avaya January 2001 - January 2006
Avaya January 1997 - January 2001
Avaya January 1996 - January 2001
Avaya January 1995 - January 1996
Hewlett-Packard January 1983 - January 1995
High Voltage Engineering Corporation October 1981 - September 1983
Skills
Supply Chain Management, Management, Testing, Cross-functional Team..., Telecommunications, Vendor Management, Process Improvement, Operations Management, Supply Chain, Six Sigma, Program Management, Outsourcing, Project Planning, Product Lifecycle..., Continuous Improvement, Change Management, SAP, Manufacturing, MS Project, Project Management, Team Building, Root Cause Analysis, Semiconductors, Product Development, Procurement, Engineering, Supply Management
Education
Tufts University
Bachelor of Science (BS), Mechanical Engineering
Southern New Hampshire University
MBA: Masters of Business Administration
Subsystem Technologies, Inc. September 2014 - Present
VMSI (Veterans Management Services, Inc.) October 2013 - September 2014
Integrity Management Consulting July 2010 - September 2013
Spencer Reed Group February 2009 - July 2010
FurstPerson September 2006 - November 2009
Janus Hotels and Resorts August 2005 - August 2006
West Corporation September 2001 - August 2005
Avaya 1998 - 2001
Marriott International 1994 - 1998
Skills
Management Consulting, Program Management, Government Contracting, Change Management, Government, Strategic Planning, PMO, DoD, Consulting, Hospitality Management, Hospitality, Customer Service, Customer Satisfaction, Recruiting, Human Resources, Telecommunications, Project Management, Interviews, Invoicing, Internal Audit, Account Management, Accounts Payable, Accounts Receivable, Account Reconciliation, Accounting, Front Office, Frontline Management, Training, Budgets, Management, Analysis
Education
Southern Nazarene University 1999 — 2000
Master's degree, Human Resources Management and Services
University of Oklahoma - Price College of Business 1990 — 1993
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Avaya January 1999 - September 2001
Skills
Editing, Journalism, Public Speaking, Social Media, Public Relations, Non-profits, Freelance Writing, Creative Writing, Editorial, Copy Editing, Nonprofits, Proofreading, Marketing, Marketing Communications, Research, Social Networking
Education
Southern Illinois University, Edwardsville
MBA, Marketing; Finance
Mitel June 2015 - Present
Frontier Communications / Ginn Consulting September 2014 - June 2015
APCON September 2012 - September 2014
Avaya December 2009 - July 2012
Nortel June 2006 - December 2009
Nortel July 2008 - December 2008
Nortel February 2004 - June 2006
Nortel January 2002 - January 2004
Nortel August 1999 - January 2002
Telstra December 1998 - July 1999
Skills
Global Marketing, Marketing Operations, Strategic Planning, Market Analysis, Integrated Marketing, Business Development, Demand Generation, Go-to-market Strategy, Product Management, Product Marketing, Sales Enablement, Strategic Marketing..., B2B Marketing, ROMI, Closed Loop Marketing, Integrated..., Sales & Marketing..., Performance Measurement, Cross-functional Team..., Multi-media Marketing..., Vendor Management Skills, Wireless Networking, Enterprise..., Telecommunications, Marketing, Strategy, Channel Partners, Solution Selling, Unified Communications
Education
University of Texas at Dallas - Naveen Jindal School of Management 1993 — 1994
MA, International Management
Southern Methodist University - Cox School of Business 1988 — 1991
BBA & BA, Marketing & Economics
University of Tasmania 1987 — 1987
Initial Coursework, Economics
Presidio July 2015 - Present
Presidio December 2013 - Present
Celanese December 2011 - December 2013
Everest Group July 2011 - December 2011
Epsilon April 2009 - July 2011
ClubCorp January 2005 - April 2009
Mercer Human Resource Consulting August 2004 - November 2004
ACS March 2004 - August 2004
Avaya May 2001 - June 2003
Skills
Performance Management, Employee Relations, Change Management, Employment Law, Human Resources, Personnel Management, Leadership, Deferred Compensation, Process Improvement, Strategy, Employee Benefits, Management, Workforce Planning, Organizational..., Outsourcing, Project Management, Strategic Planning, Succession Planning, Talent Management, HRIS, Organizational..., Employee Engagement, Onboarding, Recruiting, Temporary Placement, Training, Leadership Development, Employee Training, Talent Acquisition, College Recruiting
Education
Southern Methodist University 2003 — 2005
MBA, Strategic Leadership & Marketing
University of North Texas 1994 — 1998
BS, Kinesiology & Health Promotion
Tintri Territory Account Manager - Western CanadaNutanixMarch 2014 - August 2015
Trend Micro July 2013 - March 2014
Citrix Systems October 2007 - May 2013
Avaya 1997 - 2003
Skills
Virtualization, Cloud Computing, VDI, Solution Selling, Channel Partners, Enterprise Software, Managed Services, Data Center, SaaS, Wireless, Professional Services, Unified Communications, Direct Sales, Disaster Recovery, Team Leadership, Business Alliances, Citrix, Telecommunications, Application..., Network Security, Partner Management, WAN, Cisco Technologies, VoIP, Switches, Data Networking, Servers, Storage, Converged Infrastructure, Software Defined Storage, Channel, Complex Sales, Demand Generation, Enterprise Storage, Go-to-market Strategy, HP, IT Service Management, Microsoft Technologies, Networking, Pre-sales, Resellers, SAN, Sales Enablement, Sales Process, Salesforce.com, Security, Software Industry, Solution Architecture, Storage Area Networks, Storage Solutions
Education
Southern Alberta Institute of Technology 1991 — 1993
BXT, Broadcast Electronics Engineering Technology
Trapit, Inc July 2015 - Present
Trapit, Inc June 2013 - June 2015
Visier Analytics November 2012 - May 2013
Blackbaud May 2012 - November 2012
Convio December 2011 - May 2012
SAP June 2011 - November 2011
SAP July 2010 - June 2011
SAP January 2009 - June 2010
SAP April 2008 - December 2008
Avaya 2007 - March 2008
Skills
Enterprise Software, SaaS, Solution Selling, Sales Enablement, Business Intelligence, Cloud Computing, Demand Generation, CRM, ERP, Professional Services, Business Development, Channel, SAP, Program Management, Pre-sales, Partner Management, Strategic Partnerships, Business Alliances, Product Management, Salesforce.com
Education
Smith College 1982 — 1986
B.A., Government & French
University of Geneva 1984 — 1985
French
Presidio Networked Solutions March 2012 - March 2013
PatientKeeper August 2010 - February 2012
AYR1 2009 - 2010
Avaya April 2007 - January 2009
Avaya April 2007 - January 2009
Avaya 1995 - 2009
Skills
Documentation, Avaya, Excel, Telecommunications, Customer Satisfaction, Salesforce.com, Customer Relations, Problem Solving, Customer Service, Call Center, Account Management, Sales Support, Software Documentation, SaaS, Unified Communications, VoIP, Vendor Management, Call Centers, Microsoft Excel, SIP, CTI, Solution Selling, Process Improvement, Sales Operations, Cloud Computing, Cross-functional Team..., Databases, Project Management, CRM, Telephony, Sales, Enterprise Software, Managed Services, IVR, Integration, Product Management, Professional Services, Wireless, Program Management, Contact Centers, Data Center, Pre-sales, Networking, Mobile Devices, Troubleshooting, Video Conferencing, IP, Go-to-market Strategy, Cisco Technologies, MPLS
Education
Smith College
BA, English
Microsoft January 2014 - Present
Avaya November 2012 - January 2014
Siemens Enterprise Communications 2008 - 2012
iPass - GoRemote acquired by iPass (NASDAQ IPAS) 2000 - 2008
Synacom Technology 1998 - 2001
Verizon (formerly GTE Network Services) 1995 - 1998
Skills
Managed Services, SaaS, Unified Communications, VoIP, Enterprise Software, Professional Services, Data Center, Cloud Computing, Solution Selling, Video Conferencing, Telephony, Direct Sales, Telecommunications, Security, Networking, Channel Partners, SIP, Contact Centers, Strategic Partnerships, CRM, Wireless, Mobile Devices, Go-to-market Strategy, IP, Pre-sales, Business Alliances, Salesforce.com, MPLS, Sales Engineering, Call Centers, Sales Process, New Business Development, Telecommunication..., Cisco Technologies, Sales Enablement, Partner Management, Complex Sales, Enterprise IT Strategy, Healthcare Information..., Service Providers, Compliance, Mobile, Healthcare improvement, Unified Messaging, Hosted Services, Virtualization, Avaya, Selling, Office 365, Lync
Education
Southern Illinois University, Edwardsville 1990 — 1995
BS
The Hartford August 2005 - Present
NextiraOne July 2002 - August 2005
Avaya 1998 - 2002
Skills
Resource Management, IT Operations, IT Service Management, VoIP, Vendor Management, Video Production, Multimedia, Live Sound, SIP, Event Management, Event Planning
Education
The University of Connecticut 1987 — 1990
Bachelor of Arts, Communication Sciences
Southern Connecticut State University 1985 — 1987
Corporate Video Production
Avaya November 2014 - Present
Compuware April 2013 - October 2014
Compuware April 2011 - March 2013
Compuware Corporation July 2002 - March 2011
Computer Associates "CA" April 2000 - July 2002
Skills
Enterprise Software, Sales Management, Sales, Negotiation, Application Performance..., Selling, Vendor Management, Software Industry, Strategy, Cloud Computing, Management, Solution Selling, Salesforce.com, Complex Sales, Contract Negotiation, Leadership, Project Management, Direct Sales, Sales Process, SaaS, Account Management, Professional Services, Lead Generation, Data Center, CRM, Strategic Partnerships, Pre-sales, Sales Enablement, Sales Operations, Go-to-market Strategy
Education
St. Cloud State University 1992 — 1996
B.S., Communications
Park Rapids
Avaya November 2008 - Present
Avaya March 2005 - November 2008
Avaya July 2000 - March 2005
Skills
Microsoft Excel, Data Manipulation, Data Extraction, Managed Services, Service Delivery, Pivot Tables, Avaya, Vendor Management, Call Center, Telecommunications, Telephony, Vlookup, Conditional Formatting, Array Formulas, Info Cubes, Wireless, Data Center, VoIP, Business Analysis, Leadership, Management, Forecasting, Project Management, Cross-functional Team..., Contact Centers, Strategy, Unified Communications, PMO, CTI, IP, Professional Services, Analysis, Operations Management, Business Process, Agile Methodologies, Solution Selling, Software Development, LAN-WAN, Testing, Pre-sales, Outsourcing, Ethernet, PMP, Contract Negotiation, Metrics, Salesforce.com, Process Improvement, System Deployment, Cloud Computing, Databases
Education
Southern Nazarene University 1990 — 1994
Bachelor of Science (B.S.), Psychology & Business Administration, 4.0
Cisco Systems November 2011 - Present
Avaya December 2009 - October 2011
Nortel 2001 - 2009
Northernn Telecom July 1989 - January 2001
Alberta Government Telephones January 1975 - August 1988
Skills
Unified Communications, SIP, Networking, Telecommunications, Solution Selling, VoIP, Account Management, Managed Services, Healthcare, Wireless, Virtualization, Channel Partners, Sales Management, Telehealth, Data Centers, SDN, Avaya Technologies, Data Center, Cisco Technologies, Cloud Computing, WAN, Go-to-market Strategy, Management, IP, Telephony, Ethernet, Telepresence, SaaS, Professional Services, Sales, MPLS, Video Conferencing, Network Architecture, Network Design, Direct Sales, Network Security, Product Management, Enterprise Software, Pre-sales, Wireless Networking, Contact Centers
Education
Southern Alberta Institute of Technology 1975 — 1980
Tellecommunications, Technology
Southern Alberta Institute of Technology 1975 — 1980
Telecommunication, Data Communications
Avaya April 2000 - Present
Bancfirst 1997 - 2000
Sears Credit Central 1995 - 1997
Skills
Avaya, Telecommunications, Call Center, Business Analysis, Customer Experience, Cross-functional Team..., Telephony, Contact Centers, CTI, SIP, Management, Direct Sales, Managed Services, Customer Service, Unified Communications
Education
Southern Nazarene University 2003 — 2005
BS, Business
Dollar General December 2014 - Present
Shipcom Wireless February 2014 - December 2014
ISGM - ISG Management Pty. Ltd. April 2013 - October 2013
Jack Henry & Associates July 2012 - October 2012
NEC Corporation of America August 2011 - July 2012
Fidelity National Information Services June 2010 - August 2011
IBM / Avaya June 2009 - May 2010
Avanquest Software 2007 - 2008
Avaya 2006 - 2007
Central State Indemnity Berkshire Hathaway 2006 - 2007
Skills
C#, WCF, Microsoft SQL Server, ASP.NET, Visual Studio, Software Development, WPF, MySQL, ADO.NET, Object Oriented Design, Windows Phone, Silverlight, CSS, HTML, SDLC, Design Patterns, Multithreading, C++, MVVM, MFC, Prism, MVC4.0, Web Services, Entity Framework, Telerik, TFS, Subversion, SSRS, Agile Methodologies
Education
Southern Utah University
BSCS, Major: Computer Science, Minor: Management Information Systems
Teradata 2009 - Present
Shared Technologies April 2006 - 2008
Avaya 2001 - 2006
NCR Corporation 1979 - 2000
Skills
Channel, Sales Operations, VoIP, Sales, Selling, Account Management, Cloud Computing, Enterprise Software, Leadership, Managed Services, Management
Education
University of Bridgeport 1981 — 1984
MBA, MIS
Southern Connecticut State University 1973 — 1977
BS, Education
Oracle HSGBU 2006 - Present
Reef Point Systems 2005 - 2006
Ventana Medical Systems 2003 - 2005
Avaya 2001 - 2002
Ennovate Networks 1999 - 2001
Skills
SaaS, Customer Service, Technical Leadership, Operations Management, Certifed Support Manager, Troubleshooting, Customer Satisfaction, Change Management, Management, Project Management, Service Delivery, Training Delivery, Communication, Production Support, SQL, Business Process, Networking, Cloud Computing, Disaster Recovery, IT Management, Security, Technical Support, Enterprise Software, Integration, Oracle, ITIL, Software Documentation, IT Service Management, Data Center, Software Project..., Virtualization, Professional Services, SDLC, Product Management, Pre-sales, Telecommunications, Requirements Analysis, Program Management, Leadership, IT Operations, Cross-functional Team..., Software Development, Process Improvement
Education
University of Massachusetts at Lowell
BSEET, Electronic Engineering Technology
Southern New Hampshire University
MBA, International Business
Avaya February 2015 - Present
Xirrus - High Performance Wireless Networks January 2013 - February 2015
Enterasys Networks November 2011 - November 2012
Tripp Lite June 2003 - November 2011
Corel Corporation 1997 - 2003
Entex 1997 - 1998
Software Spectrum June 1991 - July 1996
Software Plus 1985 - 1991
Skills
Customer Relations, Customer Acquisition, Cold Calling, Customer Service, Solution Selling, Direct Sales, Channel, Account Management, CRM, Selling, New Business Development, Sales, Marketing Strategy, Salesforce.com, Leadership, Channel Partners, Sales Process, Customer Satisfaction, Strategic Partnerships, Sales Presentations, Business Development, Management, Data Center, Networking, Wireless, Cloud Computing, Sales Operations, Sales Management, Managed Services
Education
Southwest Baptist University 1980 — 1987
Bachelor of Business Administration, Business
Warrenton 1975 — 1981
High School, Business
Odin Technologies May 2012 - Present
Bradford Networks January 2011 - May 2011
Avaya June 2010 - January 2011
Nortel Networks March 2005 - March 2009
GEX Inc May 2004 - March 2005
CampusCell May 2003 - February 2004
McCord Winn Textron September 1999 - December 2001
Education
Southern New Hampshire University 2003 — 2008
MBA, Masters in Business Administration
Southern New Hampshire University 1999 — 2003
Bachelor of Science, Information Technology and minor in Humanities and Art
Nasto Nakic u Brckom
Entrata January 2013 - Present
RealPage, Inc. January 2011 - December 2012
Verizon Business June 2008 - December 2010
Source June 2007 - May 2008
Avaya August 2001 - June 2007
Aspect Software 2000 - 2001
Lucent Technologies December 1999 - December 2000
Corporate Express (now Staples) August 1992 - December 1999
Skills
Call Centers, Social Media, New Business Development, Business Intelligence, Professional Services, SaaS, Online Marketing, Real Estate, CRM, Apartments, SEO, SEM, PaaS, Revenue Management, Student Housing, Screening, Mobile Solutions, Portals, Contact Centers, Strategy, Sales, Networking, Lead Generation, Revenue Analysis, Management, Property Management, Business Strategy
Education
Southern Methodist University 1987 — 1992
BA, Political Science
St. Mark's School of Texas 1982 — 1987
TELUS September 2011 - Present
CONNEX SEE SERVICES INC. April 2007 - February 2011
Bell Canada 2003 - 2007
Avaya 1999 - 2003
TELUS Communications 1996 - 1999
Nortel 1994 - 1996
TELUS 1980 - 1993
Skills
Telephony, VoIP, Unified Communications, Telecommunications, Avaya, Wireless, Pre-sales, MPLS, Managed Services, LAN-WAN, IP, SIP, Solution Selling, Cisco Technologies, Direct Sales, Network Design, Professional Services, Ethernet, IVR, WAN, SIP Trunking, Video Conferencing, Cabling, Contact Centers, Call Centers
Education
Southern Alberta Institute of Technology 1981 — 1984
Communication Technician
Deloitte June 2013 - Present
Sitel May 2011 - May 2013
Ingersoll Rand July 2010 - May 2011
Dell February 2008 - July 2010
Dell, Inc. February 2006 - February 2008
Avaya April 2002 - February 2006
The Alexander Group, Inc. May 2000 - April 2002
The Holm Group, Inc. April 1996 - September 1998
American Viewpoint January 1995 - April 1996
Republican National Committee January 1994 - January 1995
Skills
Sales Compensation, Go-to-market Strategy, Sales Operations, Organizational Design, Mergers, Workforce Planning, Business Process..., Management Consulting, Project Management, Market Research, Executive Pay, Positioning, Global Management, Managerial Finance, Profit, Incentive Programs, Talent Management, Performance Management, SaaS, Change Management, Acquisition Integration, Professional Services, Cross-functional Team..., Strategy, Mergers & Acquisitions, Compensation Issues, Sales Compensation Plans, Strategic Planning, Consulting, Employee Benefits, Telecommunications, Management, Program Management, Salesforce.com, Process Improvement, Start-ups, Solution Selling, Business Planning, Personnel Management, Sales Process, Deferred Compensation, Outsourcing, Executive Management, Vendor Management, Team Leadership, Integration, Analysis, Sales, Sales Management, B2B
Education
Southern Methodist University 1998 — 2000
MBA, Marketing/Strategy
Southern Methodist University 1989 — 1993
BA, History, Political Science
Culver Academy 1986 — 1989
Avaya April 2012 - Present
Monitor Group 2006 - April 2012
Fresenius Medical care May 2005 - August 2006
Circles April 2004 - May 2005
Entergy Nuclear 2001 - March 2004
GTE 1997 - 2000
Skills
Telecommunications, Avaya, VoIP, Troubleshooting, Disaster Recovery, SIP, Project Management, Vendor Management, Integration, Unified Communications, Call Center, IP, TCP/IP, Wireless, Data Center, WAN, Telephony, ACD, LAN-WAN, Visio, Team Leadership, Voice Mail, Video Conferencing, Windows, IT Management, Unified Messaging, QoS, H.323
Education
Southeastern Louisiana University 1987 — 1991
Microsoft January 2014 - Present
Avaya February 2003 - July 2013
Ascential Software 2001 - 2002
eShare 2000 - 2001
EMC 1999 - 2000
Computer Associates 1995 - 1998
Computer Associates 1993 - 1995
Computer Associates 1987 - 1992
Computer Associates 1985 - 1987
Skills
Enterprise Software, CRM, VoIP, Sales Operations, Requirements Analysis, Storage, Project Management, Sales, Leadership, Contract Negotiation, Telephony, Unified Communications, Data Warehousing, Contact Centers, Training, Troubleshooting, Solution Selling, Managed Services, Information Technology, Avaya, Professional Services, Partner Development, Telecommunications, Strategic Partnerships, Employee Training, Management, Cloud Computing, Channel Partners, Call Centers, Direct Sales, SIP, SaaS, Software Industry, Wireless, SIP Trunking, IVR, Salesforce.com, Go-to-market Strategy, MPLS, Pre-sales, IP
Education
Southern Illinois University, Edwardsville 1980 — 1985
Bachelor's degree, Computer Science, Business and Mathematics
AT&T Mobility 2013 - Present
AT&T Performing Arts Center 2009 - Present
Fujitsu Network Communications 2010 - 2013
Verizon Business 2007 - 2009
NEC Corporation of America 2005 - 2007
Avaya 2001 - 2005
Nortel Networks 1996 - 2001
MCI Communications 1991 - 1996
Genioss (acquired by Data General Corp in 1986) 1985 - 1991
Skills
Unified Communications, Product Life Cycle..., Customer Value..., VoIP, UC, Mobile Devices, Product Management, Product Lifecycle..., Customer Value, Telecommunications, Mobile Communications, Strategy, Wireless, IP, Go-to-market Strategy, Networking, Managed Services, Ethernet, Cross, SIP, Hosted Services, Cloud Computing, Telephony, WAN, Management, Security, Software Development, Avaya, Leadership, SaaS, Program Management
Education
Southern Methodist University
MBA, General Management
The University of Texas at Austin
MS, Computer Science
Avaya 2007 - Present
Avaya 2002 - 2007
Avaya 2000 - 2002
EDTECH August 1998 - April 2000
District #748 Sartell-St. Stephen Schools 1997 - 1998
District #2753 Long Prairie/Grey Eagle Schools 1992 - 1997
Skills
Sales Engineering, Channel, Networking, Avaya, Unified Communications, ACD, CTI, Voice Mail, Telephony, Storytelling, Training Delivery, Data Network, Contact Centers, Sales Management, Channel Sales, Channel Strategy, Telecommunications..., Video, Technical Enablement, Demos, RFP, Cloud Applications, Salesforce.com, CRM, Team-oriented, Communication, Technical Presentations, SIP, Channel Partners, Video Conferencing, H.323, Solution Selling, VoIP, IP, LAN-WAN, Call Centers
Education
St. Cloud State University 1986 — 1998
Bachelor of Science (BS), Social Science Education
Oracle June 2015 - Present
Avaya June 2010 - May 2015
Avaya – Public and Private Transition October 2003 - June 2010
Lucent and Avaya November 1999 - October 2003
Lucent June 1996 - November 1999
Skills
Unified Communications, Sales, Account Management, Salesforce.com, Networking, Telephony, Solution Selling, Professional Services, IVR, Avaya, Value Selling, Sales Presentation..., Selling, Channel Partners, SaaS, Enterprise Software, VoIP, Call Centers, Telecommunications, Target Account Selling, Financial Based Selling, Contact Centers, Enterprise Mobility, SIP, Wireless, SIP Trunking, Avaya Technologies
Education
Southern Methodist University 1992 — 1996
Communications, Business, Economics
AT&T October 2013 - Present
Freelance Contractor June 2011 - Present
Flextronics July 2013 - October 2013
U.S. Department of Education May 2008 - May 2011
Avaya November 2005 - April 2008
AT&T June 2003 - August 2005
Foot Locker August 2001 - November 2003
Skills
Avaya IP Telephony, Avaya Communication..., Avaya Site..., Linux System..., Media Gateways, G650, G700, G350, S8300, S8700, IP Phones, Softphone, VoIP, ISDN, SIP Trunking, Linux Kernel, ACD, IVR, Data Synchronization, Static Testing, Signaling Protocols, H.323, H.248, TCP/IP protocols, Voice Mail
Education
Avaya University 2006 — 2008
Avaya Certification, Telecommunications Engineering
Cedia University 2007 — 2007
Certificate of Completion, Automation Engineer Technology/Technician
Southwest Tennessee Community College 2000 — 2002
Computer Systems Networking and Telecommunications Certficate, Computer Systems Networking and Telecommunications
The University of Memphis
Finance, Economics, some college coursework completed
Avaya January 2015 - Present
University of Georgia August 2012 - December 2014
Bluestone Technologies May 2014 - November 2014
Bulldog Sporting Goods 2012 - 2013
Skills
Microsoft Office, Social Networking, PowerPoint, Microsoft Excel, Microsoft Word, Java, Teamwork, Customer Service, OS X, Data Analysis, Facebook, SQL, Visio, Mac OS, BPMN, Data Management, Public Speaking, Social Media
Education
University of Georgia - Terry College of Business 2012 — 2014
Bachelor of Business Administration (B.B.A.), Management Information Systems and Services
Snead State Community College 2010 — 2012
Associate of Arts and Sciences (A.A.S.), Business Administration, Management and Operations
2 Green Chicks LLC October 2011 - Present
King Company May 2010 - Present
IBM October 2005 - June 2011
AVAYA 1997 - 2005
Skills
PowerPoint, Windows, Microsoft Excel, Microsoft Word, FrontPage, Change Management, Call Center, Instructional Design, Program Management, Management Consulting, Project Management, Process Improvement, Performance Management, SAP, Team Leadership, Call Centers, Team Building, Leadership, Telecommunications, Human Resources, Organizational..., Management, Coaching, Training, Leadership Development, Software Documentation, Business Analysis, Public Speaking, Customer Satisfaction, Business Process, Business Process..., Microsoft Office, Customer Service
Education
Southern Nazarene University 2001 — 2004
Master of Science, Management
Western Heights High School 1989 — 1991
Diploma
for Collabera at Bank of America March 2012 - Present
Bank of America November 2009 - June 2011
Bank of America March 2008 - November 2010
Avaya January 2004 - March 2008
Skills
PMP, Resource Management, Budgeting, SDLC, Vendor Management, Visio, Release Management, MS Project, Program Management, Business Requirements, Data Warehousing, Mainframe, SharePoint, Disaster Recovery, DB2, Six Sigma, Requirements Gathering, Process Improvement, CMMI, Deployment, Software Project..., Data Center, Project Planning, Risk Management, Change Management, Software Implementation, COBOL, Systems Analysis, Lotus Notes, Banking, Negotiation, Business Intelligence, Business Process, Microsoft Office, Access, Unix, Business Process..., Documentation
Education
Southern Illinois University, Carbondale 1992 — 1994
Work Force Educ & Development, Computer Information Systems & Vocational Education
Loudon Valley High School 1963 — 1967
Grad, Academic
Hewlett-Packard January 2013 - Present
Avaya December 2010 - January 2013
Avaya November 2009 - November 2010
Global Knowledge August 2005 - August 2009
Global Knowledge July 2000 - August 2005
ICL Fujitsu 1999 - 2000
Johnson & Johnson 1998 - 1999
Skills
Forecasting, Financial Modeling, Strategy, Business Planning, Budgets, Analysis, Management, Project Planning, Leadership, Contract Negotiation, Finance, Integration, Variance Analysis, Negotiation, Corporate Finance, Cross-functional Team..., Marketing, Pricing, Team Leadership, Training, Vendor Management
Education
Southern Methodist University - Cox School of Business 1997 — 1999
MBA
Texas State University 1990 — 1994
BA - International Business, Finance, Accounting, International Relations
Avaya December 2006 - June 2014
Avaya October 1997 - December 2006
Avaya June 1996 - October 1997
Pearl Harbor Naval Shipyard January 1990 - January 1993
Chevron USA June 1978 - July 1986
Skills
Avaya, Solaris, Troubleshooting, Linux, Software Installation, VoIP, Testing, Windows Server, Telecommunications, Ethernet, Software Documentation, Hardware, ACD, Project Management, Switches, SIP, Windows, Telephony, IP, Cisco Technologies, Integration, Active Directory, Computer Hardware, Oracle, Routing, Technical Support, H.323, Contact Centers, TCP/IP, Unified Messaging, Unified Communications, Red Hat Linux, Databases, Unix, IVR, System Administration, Routers, Network Architecture, CTI, LAN-WAN, VMware, Shell Scripting, WAN, CCNA, Wireless, System Deployment, Call Centers
Education
University of Hawaii at Manoa 1986 — 1990
BSEE, Electrical Engineering
Solano Community College 1977 — 1978
AS Electronics Technology, Electronics Technology
Sempra Energy January 2014 - Present
Sempra Energy June 2008 - December 2013
Sempra Energy November 2004 - June 2008
Avaya January 2001 - December 2002
NextCard July 1998 - December 2001
NextCard 1998 - 2001
Mosaix 1994 - 1998
Skills
Vendor Management, Program Management, ITIL, Telecommunications, Process Improvement, Visio, IT Strategy, Integration, Business Process..., IT Service Management
Education
Southern Illinois University, Carbondale 1988 — 1990
Bachelor of Science, Education, Training, and Development
Level 3 Communications July 2011 - Present
Paetec November 2010 - July 2011
Telarus, Inc. 2009 - 2010
AT&T 2006 - 2009
New Edge Networks 2005 - 2006
Avaya 2002 - 2005
Skills
VoIP, MPLS, Ethernet, Co-location, IP, Telecommunications, WAN, Cisco Technologies, Managed Services, Telephony, Data Center, SaaS, Enterprise Software, DSL, Solution Selling, Selling, Sales Engineering, Avaya, SIP Trunking, Unified Communications, Wireless, Hosted Services, Juniper, CRM, Cisco Certified, WiFi, SIP, Channel Partners, Video Conferencing, Metro Ethernet, Network Design, IVR, Gigabit Ethernet, Disaster Recovery, SDH, T1, LAN-WAN, SSCA - SIP Certified, Avaya Certified, MEF-CECP 2.0 certified, Professional Services, Cloud Computing, Direct Sales, Networking, Salesforce.com, Account Management
Education
Southern Methodist University - Cox School of Business 2013 — 2014
Graduate Finance Certificate, Graduate Finance Program
The University of Texas at Dallas 1994 — 1996
BS, Economics and Finance
University of North Texas 1990 — 1991
Jesuit College Preparatory School - Dallas 1986 — 1990
Level 3 Communications 2013 - 2013
Verizon Enterprise Solutions 2008 - 2013
AT&T 2004 - 2006
Avaya 2000 - 2004
AT&T 1990 - 2000
Skills
Telecommunications, Sales, Managed Services, Strategy, Enterprise Software, Solution Selling, Leadership, Customer Satisfaction, Unified Communications, VoIP, Direct Sales, Sales Process, Cloud Computing, Professional Services, Forecasting, MPLS, IP, SaaS, Account Management, Data Center, Salesforce.com, CRM, Selling, Team Leadership, Sales & Marketing...
Education
Southern Illinois University, Carbondale
Bachelor's degree
Check Point Software Technoloogies October 2006 - Present
Check Point Software January 2006 - Present
Check Point Technology Services 2006 - 2013
CompuCom January 2005 - January 2006
AVAYA Technologies January 2000 - January 2005
Lucent Technologies 1996 - 2003
Avaya 1993 - 2003
Octel Voicemail Communication January 1994 - January 2000
Advance Telemarketing Group January 1993 - January 1994
Skills
Network Security, Firewalls, Information Security, Security, Cloud Computing, Routing, Process Improvement, VPN, Telecommunications, Management, Enterprise Software, TCP/IP, Computer Security, Leadership, Technical Support, Training, Network Design, CISSP, Call Centers, Quality Assurance, Information Security..., Data Center, Troubleshooting, Team Management, Network Architecture, Virtualization, Service Delivery, ITIL, VMware, Managed Services, Servers, Switches, Cisco Technologies, Disaster Recovery, Routers
Education
SMU 1996 — 1996
First Line Management, Business
Texas Woman's University 1972 — 1976
Texas Women University 1973 — 1975
BS, Computer Science
Hewlett-Packard May 2015 - Present
Hewlett-Packard February 2011 - April 2015
Avaya November 2009 - February 2011
Avaya May 2006 - October 2009
Avaya September 2000 - May 2006
Avaya June 1998 - September 2000
Avaya May 1996 - June 1998
OCTEL COMMUNICATIONS CORP February 1994 - December 1995
Skills
Executive Management, Avaya, Managed Services, Service Delivery, ISO 9001 Process Mapping, Cross-functional Team..., Staff Development, Customer implementation, SOX Compliancy
Education
SOUTHERN METHODIST UNIVERSITY (SMU)
Executive Management Program
Southern University and Agricultural and Mechanical College at Baton Rouge
Bachelor of Science, Electronics, 3.45
Avaya December 2014 - Present
Microsoft June 2014 - November 2014
Harley-Davidson Motor Company April 2014 - May 2014
LVMH November 2012 - March 2014
CSC - Computer Sciences Corporation November 2007 - October 2012
Client : Delphi Automotive April 2006 - November 2007
Client : Momentive Perf Material January 2005 - March 2006
Business Dev Manager July 2001 - December 2004
Skills
SAP SD, SAP, SAP ERP, SDLC, SAP R/3, Functional..., SAP CRM, Team Management, SAP MM, Business Intelligence, SAP Testing, Business Process, Integration, Consulting, Requirements Analysis, Testing, Management, Business Analysis, ERP
Education
University of Madras 1999 — 2001
Master of Business Administration (M.B.A.), Marketing
Sri Venkateswara University 1996 — 1999
Bachelor’s Degree, Science
sovrn Holdings, Inc. April 2015 - Present
SFX Entertainment, Inc. July 2013 - April 2015
Avaya June 2006 - June 2013
South Dakota School of Mines and Technology 2003 - 2006
Innovative Systems May 2004 - August 2004
Skills
SIP, Software Development, Avaya, Java, H.323, Agile Methodologies, Scrum, Distributed Systems, Rally, Java Enterprise Edition, Automated Software..., Systems Engineering, C++, Artificial Neural..., HTML, SQL, Parallel Processing, Cloud Computing, SNMP, FPGA prototyping, Python, Github, CSS, PHP, CoffeeScript, JUnit, JavaScript, MySQL, PostgreSQL, CTI, Avaya Technologies
Education
South Dakota School of Mines and Technology 2002 — 2006
Bachelor of Science (BS), Computer Science
South Dakota School of Mines and Technology 2002 — 2006
Bachelor of Science (BS), Computer Engineering
Sabre Corporation 2014 - Present
Accenture September 2013 - February 2014
Avaya January 2012 - May 2013
Accenture 2013 - 2013
Alt-N Technologies, A Subsidiary of Research In Motion September 2009 - January 2012
Nokia September 2004 - September 2009
Nortel (formerly Bell Northern Research) 1992 - 1997
Skills
Software Development, C++, Embedded Systems, Symbian, Software Engineering, Agile Methodologies, Embedded Software, Software Design, Mobile Devices, Architecture, TCP/IP, Linux, Testing, Integration, Wireless, Perl, Java, Multithreading, Telecommunications, System Architecture, UML, Mobile Applications, Design Patterns, ClearCase, Object Oriented Design, Android, Distributed Systems, Scrum, Unix, Architectures
Education
Southern Methodist University 1995 — 1999
Ph.D., Computer Science
University of Colorado Boulder 1990 — 1992
M.S., Computer Science
University of Colorado Colorado Springs 1986 — 1990
B.S., Computer Science
Silicon Valley Bank January 2012 - Present
Jerrie Lusk & Associates, LLC February 2007 - October 2010
Countrywide Home Loans May 2005 - February 2007
Avaya January 2002 - October 2004
Niku November 2000 - November 2001
J.D. Edwards April 1992 - November 2000
MSA April 1985 - April 1992
McCormack & Dodge April 1985 - April 1992
Dun & Bradstreet Software April 1985 - April 1992
Skills
Process Improvement, Business Process, Office Administration, Contract Management, Event Planning, Enterprise Software, Access, SAP, Business Process..., Sales, Strategic Planning, Project Management, Telecommunications, PeopleSoft, Accounting, Business Intelligence
Education
Southern Polytechnic State University 1992 — 1992
Civil Law
Chattahoochee Tech 1981 — 1983
Associate's degree, Business Administration and Management, General
F.T. Wills High School 1976 — 1980
HS Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Nash Middle School 1974 — 1976
GE Transportation March 2015 - Present
GE Oil & Gas October 2011 - March 2015
Trane March 2008 - October 2011
Trane March 2008 - December 2010
Lexmark International November 2004 - March 2008
Panasonic September 2002 - November 2004
Raytheon Missile Systems April 2001 - September 2002
Avaya September 1997 - September 2001
Skills
Lean Manufacturing, DMAIC, Green Belt, Electronic Manufacturing, Electronics..., Reliability Engineering, Product Management, Project Planning, Project Delivery, System Testing, Laboratory Automation, Risk Management, DFMEA, FMEA, Six Sigma, Testing, Manufacturing, Root Cause Analysis, Cross-functional Team..., Engineering, Engineering Management, Quality Assurance, Program Management
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1988 — 1993
EE, Engineering
University of Colorado at Boulder, Distance Learning 1998 — 2000
Master's degree, Telecommunications
Xilinx July 2012 - Present
Avaya June 1995 - July 2012
Metropolitan State College of Denver August 2009 - April 2012
Skills
ModelSim, FPGA, Programming, Simulation, Scripting, Xilinx, Digital Electronics, VHDL, C, Shell Scripting, Verilog, Electrical Engineering, Telecommunications, DSP, Circuit Design, Electronics, ASIC, Digital Design, Static Timing Analysis, Quartus, Schematic Capture, Altera, Hardware Design, VLSI, EDA, SystemVerilog, RTL design, Debugging, Microcontrollers, PCB design, Embedded Software, Simulations, Digital Signal..., PCB Design, Embedded Systems, Testing, Processors, IP, RTL Design
Education
Southern Illinois University at Carbondale 1993 — 1995
Masters
Punjab Engineering College, Chandigarh 1988 — 1992
B.E.
St. Columbus College 1985 — 1987
High School
Avaya September 2013 - September 2014
Triumph Aerostructures - Vought Aircraft Division May 2008 - December 2012
Deloitte Consulting 2007 - 2008
Bell Helicopter Textron May 2001 - February 2007
Skills
Cross-functional Team..., Change Management, Project Management, Forecasting, Budgets, Strategic Planning, Business Intelligence, Manufacturing, Contract Management, Management, Variance Analysis, Ad Hoc Reporting, Financial Analysis, Business Analysis, P&L Financial Management, Operations Management, Financial Controlling, Key Performance..., Performance Metrics, SAP
Education
Project Management Institute
Certification, Project Management Professional
University of Maryland University College 1998 — 2001
Master of Science (M.Sc.), Management
Southern New Hampshire University 1994 — 1998
Bachelor Business Administration (B.B.A.), Computer Information Systems
Verizon Enterprise Solutions May 2012 - Present
Verizon Business December 2006 - May 2012
Bank of America June 2005 - October 2006
Avaya September 2004 - June 2005
Xerox January 2003 - September 2004
AT&T February 2000 - July 2002
Skills
CCNA, VoIP, Telecommunications, Data Center, Troubleshooting, Microsoft SQL Server, Service Delivery, Switches, IP
Education
Southern Methodist University 2010 — 2014
Master's degree, Engineering Management Information Systems, 3.8
The University of Texas at Dallas - School of Management 2000 — 2004
Bachelor of Science (B.S.), Management Information Systems, General
Cosentino North America February 2012 - February 2013
Independent Sales Agent June 2007 - January 2012
Avaya 2006 - 2007
Flying Fotos Inc. 2004 - 2005
BellSouth Business 2001 - 2004
Sanrise INC. 2000 - 2001
NorthPoint Communications 1998 - 2000
Digital Equipment Corporation 1971 - 1998
Education
Southern New Hampshire University 1975 — 1985
BS, Marketing, Business
Ayer High School
CSC - Computer Sciences Corporation August 2014 - Present
Avaya January 2014 - July 2014
Avaya April 2012 - December 2013
Avaya October 2009 - March 2012
Avaya June 2005 - September 2009
WilTel Communications August 2004 - June 2005
WilTel Communications June 2002 - August 2004
Williams Communications July 1999 - July 2000
Williams Communications April 1997 - July 1999
Nortel Networks August 1994 - April 1997
Skills
Enterprise Software, Cloud Computing, Sales Operations, Management, Leadership, Account Management, Sales Management, Sales, Strategic Planning, Negotiation, Pricing, Networking, VoIP
Education
University of Michigan - Stephen M. Ross School of Business 2000 — 2002
MBA, Finance, Corporate Strategy
Southern Methodist University - Cox School of Business 1990 — 1994
BBA, Finance, Real Estate
AT&T 2013 - Present
Tektronix Communications 2012 - 2013
Avaya 2010 - 2012
Nautilus Hyosung America 2008 - 2010
hawkeye 2004 - 2008
Verizon Information Services 2000 - 2003
The Associates 1998 - 1999
The Marketing Continuum 1995 - 1997
Skills
Integrated Marketing, Content Strategy, Product Marketing, Online Marketing, Lead Generation, Direct Marketing, Marketing Strategy, Marketing Management, Strategy, Advertising, Cross-functional Team..., Marketing, B2B Marketing, Demand Generation, Public Relations, Digital Marketing, Channel, Sales, Channel Partners, Leadership
Education
Southern Methodist University 1991 — 1995
Bachelor of Arts (B.A.), Advertising
PerkinElmer January 2014 - Present
Wellington Management March 2012 - January 2014
Wellington Management June 2011 - April 2012
FM Global February 2009 - June 2011
Griffonsoft July 2005 - March 2011
Hanover Insurance Group October 2005 - January 2009
Object Systems Group July 2005 - October 2005
Avaya May 2003 - May 2005
Upper Hand Engineering April 2002 - May 2003
The Northern Group January 1999 - April 2002
Skills
Software Development, Performance Tuning, C#, Agile Methodologies, SDLC, XML, Process Improvement, Testing, SOA, Quality Assurance, SharePoint, Microsoft SQL Server, .NET, WCF, Solution Architecture, Requirements Analysis, Enterprise Software
Education
Springfield College 1992 — 1996
Computer and Information Science
Family Travel Gurus (Larison Travel LLP) November 2010 - Present
Avaya February 2013 - May 2013
Avaya November 2011 - December 2012
Waldman-Heetland Household June 2008 - November 2010
Avaya September 2001 - May 2008
Lucent Technologies/AT&T Bell Laboratories May 1988 - August 2001
Education
South Dakota School of Mines and Technology 1984 — 1988
B.S.
University of Colorado Boulder 1989 — 1990
M.E.
Coaches Training Institute 2002 — 2002
BroadSoft September 2013 - Present
Avaya December 2009 - September 2013
Nortel Networks May 1995 - December 2009
Nortel Dasa 1998 - 2000
Raytheon 1987 - 1995
Education
Southern Methodist University 1986 — 1989
MS, Operations Research
University of Central Missouri 1981 — 1984
BS, Computer Science/Math
Avaya March 1983 - September 2013
Avaya March 1982 - September 2013
Skills
SIP, IP, Telecommunications, VoIP, TCP/IP, Ethernet, Wireless, Telephony, H.323, ClearCase, Software Development, Agile Methodologies, System Architecture, Software Design, Embedded Software, Embedded Systems, Unix, Linux, QoS, Software Engineering, RTP, Object Oriented Design, Integration, Java, Scrum, VxWorks, C, Unified Communications, SNMP, C++, Testing
Education
Southeast Community College 1980 — 1982
Avaya August 1981 - August 2001
Education
Spring Arbor University
Avaya
Skills
Telecommunications, VoIP, Unified Communications, IVR
Education
Southwestern Oklahoma State University 1988 — 1989
Avaya
Skills
SIP, VoIP, C++, Unix, Avaya, Java, H.323, Telephony, Linux, IP, Telecommunications, Solaris, XML, Testing, Agile Methodologies, CTI, Debugging, Quality Assurance, VM, TCP/IP, Software Development, Bash, Call Centers, Oracle Administration, C, Database Administration, Oracle, Red Hat Linux, ClearCase, Java Enterprise Edition, Linux System..., Unix Shell Scripting, Avaya Technologies, Call Center Development, Shell Scripting, Linux Network..., Virtualization
Education
Southern Illinois University, Carbondale 1993 — 1995
TeleCommunication Systems, Inc. January 2015 - Present
The Berry Company January 2012 - January 2014
Avaya January 2008 - September 2011
Avaya January 2005 - September 2011
Lucent Technologies August 1998 - August 2001
Skills
Scrum, Software Project..., Management, Agile Methodologies, Software Development, Telecommunications, Program Management, Project Management, Technology Management, Agile Project Management, PMP, SDLC, Requirements Analysis, Business Intelligence, Integration, Oracle, Leadership, Databases, Process Improvement, PMO, MS Project, Project Portfolio..., Vendor Management, IT Management, Visio
Education
Southern Methodist University 1978 — 1982
BS, Computer Science
KIOSK Information Systems February 2003 - Present
Avaya June 2000 - February 2003
Skills
Sales, Product Development, New Business Development, E-commerce, Solution Selling, Competitive Analysis, Account Management, Product Management, Strategic Partnerships, Sales Operations, Business Development
Education
Southeast Community College 1998 — 2000
Associate of Applied Science Degree, Manufacturing Engineering Technology
Hewlett-Packard April 2014 - Present
Hewlett-Packard March 2011 - April 2014
Integware, Inc June 2009 - March 2011
Avaya January 2007 - January 2008
Integrated Research August 2003 - December 2006
Agilent Technologies 2000 - 2003
Hewlett-Packard 1992 - 2001
South Dakota School of Mines and Technology 1981 - 1982
South Dakota School of Mines and Technology 1981 - 1982
Skills
Enterprise Software, Integration, Product Management, Unix, Software Development, Networking, Agile Methodologies, Software Engineering, Architecture, Strategy, Cloud Computing, Web Applications, Perl, System Architecture, Storage, Java, Management, Product Lifecycle..., Linux, Windows, Eclipse, Network Administration, C, Solution Architecture, C++, Software Project..., Security, Program Management, Enterprise Architecture, CRM, Shell Scripting, Architectures
Education
Stanford University 1980 — 1985
Masters, Electrical Engineering--Computer Systems
South Dakota School of Mines and Technology 1976 — 1980
BS, Computer Science
South Dakota School of Mines and Technology 1976 — 1980
BS, Electrical Engineering
Booz Allen Hamilton October 2010 - Present
L-3 Communications - C2S2 Division April 2010 - October 2010
L-3 Communications - C2S2 Division September 2009 - April 2010
L-3 Communications January 2009 - August 2009
Avaya March 2006 - December 2008
Avaya October 2000 - February 2006
Bell Labs Lucent Technologies October 1998 - September 2000
AT&T 1985 - 1998
Skills
Project Management, Microsoft Excel, Portfolio Management, Managerial Finance, PowerPoint, Project Planning, Process Improvement, Management, Integration, PMP, Cross-functional Team..., Requirements Analysis, SDLC, Strategy, CRM, Program Management, Enterprise Architecture, Visio, Outsourcing, Software Documentation, Analysis, Business Process, Enterprise Software, Leadership, Business Process..., Training, Vendor Management, Project Delivery, IT Strategy, Project Portfolio..., PMO, Business Analysis, Software Project..., Resource Management, Change Management, IT Management, Information Technology, Telecommunications, MS Project, SharePoint, Business Transformation
Education
Southern Illinois University, Edwardsville 1980 — 1982
BS, Organizational Behavior
Avaya October 2011 - Present
Sipera Systems October 2009 - November 2011
Sipera Systems August 2006 - September 2009
Sipera Systems May 2004 - July 2006
Skills
C++, SIP, C, IPv6, RADIUS, Java, XML, C#, SQL, DNS, PHP, RTSP, Objective-C, VoIP, Linux, IP, SOAP, XMPP, Agile Methodologies, Mobile Applications, Mobile Devices, Enterprise Architecture
Education
The University of Texas at Dallas 2001 — 2003
MS, Network and Telecommunications
Sri Krishnadevaraya University 1997 — 2001
B Tech, CSE
Williams Company July 2013 - Present
Albemarle May 2013 - July 2013
Williams Company September 2010 - May 2013
Oklahoma State HR Council January 2012 - January 2013
Tulsa Area Human Resources Association January 2010 - December 2011
US Cellular September 2008 - August 2010
US Cellular June 2007 - September 2008
US Cellular April 2005 - June 2007
Coca-Cola Enterprises October 2003 - April 2005
Avaya 2000 - 2003
Skills
Coaching, Staff Retention, Onboarding, Talent Acquisition, College Recruiting, Applicant Tracking..., Employee Engagement, Human Resources, HRIS, HR Policies, Deferred Compensation, Employee Benefits, Benefits Administration, Leadership Development, FMLA, Policy, Interviews, Training, Hiring, Technical Recruiting, Sourcing, Internet Recruiting, Team Leadership, Career Development, Personnel Management, Screening Resumes, Strategic Planning, Management, New Hire Orientations, Organizational Design, Temporary Placement, Organizational..., Labor Relations, Conflict Resolution, Employee Training, PeopleSoft, Mergers, Career Counseling, Strategic HR, Team Building, SAP HR, Corporate Recruiting, Culture Change
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 1998 — 2000
MPA, HR
Avaya December 2014 - Present
Avaya January 2000 - December 2014
Lucent Technologies 1995 - 2000
American Management Systems (AMS) January 1992 - September 1995
AT&T January 1982 - April 1987
Skills
CTI, Cloud Computing, IVR, Integration, SIP, Wireless, Unified Communications, Software Development, Avaya, Telecommunications, Telephony, SaaS, VoIP, IP, Agile Methodologies, Scrum, Software Engineering, Contact Centers, Enterprise Software, Mobile Devices, Pre-sales, Solution Architecture, Managed Services, Product Management, ACD, Go-to-market Strategy, Sales Engineering, Call Centers, OBIEE (Oracle Business..., Rally, Flash Builder, Avaya Technologies
Education
University of Colorado Denver 1990 — 1991
M.S., Management and Organization, Marketing minor
University of Colorado Denver 1988 — 1990
B.S., Business Administration, Marketing emphasis
Southeast Community College 1980 — 1981
A.A.S., Computer Programming
Avaya January 1983 - Present
Skills
Linux, Unix, Messaging, Software Development, Troubleshooting, Shell Scripting, VoIP, SIP, Avaya Aura, Modular Messaging, Intuity, Product Launch, Unified Communications
Education
Southeast Community College 1981 — 1982
Associate of Science (AS), Computer Science
University of Nebraska at Omaha 1978 — 1980
Business Administration and Management, General
Avaya May 2014 - Present
Avaya December 2009 - Present
Nortel Networks 1998 - December 2009
Avaya 2009 - April 2009
Nortel October 1998 - December 2008
Clover Technologies July 1990 - October 1998
Dayton General Systems July 1984 - July 1990
Skills
Communications..., Videography, Systems Management, Web Design, Video Production, Unified Communications, Network Administration, Pre-sales, Avaya, Security, VoIP, Switches, IP, SIP, TCP/IP, Wireless, Network Design, LAN/WAN, Routers, Telecommunications, ATM, Network Engineering, IP Networking, Routing, Troubleshooting, QoS, Linux, Network Architecture, WAN, Network Security, Ethernet, SNMP, OSPF, Unix, DHCP, Firewalls, Solaris, Perl, Servers, System Architecture, VPN, Video Conferencing, RIP, Architecture, Wireless Networking, Scripting, Software Development, Windows, LAN-WAN, ATM networks
Education
Sinclair Community College 1975 — 1991
Computer programmng, music
University of Dayton 1972 — 1975
Electrical Engineering
Beacon Telecom March 2015 - Present
Avaya July 2013 - February 2015
Sidera Networks December 2012 - July 2013
Sidera Networks April 2012 - July 2013
Comcast January 2010 - April 2012
TowerGroup 2007 - July 2009
MegaPath Inc. April 2004 - July 2007
Digex February 2002 - April 2004
Skills
Solution Selling, Cisco Technologies, Managed Services, Unified Communications
Education
Springfield College 1986 — 1990
Bachelor's degree, Business/Commerce, General
PMTelco 2015 - Present
Avaya 2007 - May 2014
Avaya 2000 - 2007
Lucent Technologies 1999 - 2000
AT&T/Lucent Technologies 1992 - 1999
AT&T 1989 - 1992
AT&T Bell Laboratories 1982 - 1989
Skills
Avaya, Telecommunications, Telephony, Unified Communications, SIP, Customer Satisfaction, VoIP, Vendor Management, Networking, IP, Managed Services, Troubleshooting, Service Delivery, Program Management, Call Centers, IVR, CTI, LAN-WAN, Wireless, ACD, Contact Centers, SIP Trunking, WAN, H.323, TDM, Cisco Technologies, Data Center, Solution Selling, Switches, Professional Services, Customer Experience, MPLS, Ethernet, Avaya Technologies, Management
Education
University of Phoenix 1985 — 1988
BS, Business Admin
Southeast Community College 1980 — 1981
AAS, Computer Programming
Avaya October 2000 - Present
Lucent October 1997 - October 2000
Octel Communications July 1994 - October 1997
VMX 1989 - July 1994
Lanier Worldwide 1984 - 1989
Skills
VoIP, Telecommunications, Management, Managed Services, Call Centers, Unified Communications
Education
DeVry 1981 — 1984
BSEE, Electronic Engineering
Southern Illinois University, Carbondale 1979 — 1981
Brother Rice High School 1975 — 1979
Skin Care Institute Medical and Wellness Spa November 2014 - Present
Saint Francis Health System 2011 - Present
The Boardman Group, LLC June 2002 - September 2011
NORDAM 2005 - 2008
Southern Nazarene University 2002 - 2007
Internet Enrollment Solutions 2000 - 2002
Avaya 1997 - 2000
Prudential Healthcare 1988 - 1997
Skills
Leadership Development, Organizational..., Coaching, Team Building, Strategic Planning, Employee Relations, Performance Management, Change Management, Human Resources, Project Management, Public Speaking, Process Improvement, Training, Leadership, Telecommunications, Management, Program Management, Recruiting, Employee Benefits, Employee Training, Talent Management, Organizational..., HRIS, Consulting, Benefits Administration, Sales, Applicant Tracking...
Education
Southern Nazarene University 1998 — 2002
MBA, Business
Tulsa Community College 1994 — 1998
A.S., Business
salesforce.com April 2014 - Present
Avaya October 2010 - April 2014
AT&T/SBC Global Services April 1996 - October 2010
Education
Southern Illinois University, Edwardsville
Bachelor of Applied Science (B.A.Sc.), Sociology
Life Technologies February 2011 - Present
Apple January 2009 - October 2009
Avaya January 2006 - May 2008
Avaya 2001 - 2006
Lucent Technologies/Octel Communications January 1995 - August 2001
Logitech 1994 - 1995
Omni Technology 1984 - 1994
Skills
Call Center, Administrative...
Education
Southeast Missouri State University 1967 — 1969
M. Dunlop Consulting Group October 2008 - Present
Avaya August 2004 - August 2008
Skyflow Inc 2002 - 2004
Locus Dialogue 1999 - 2001
Nortel Networks 1994 - 1998
Skills
SaaS, Strategy, Product Management, Business Development, VoIP, Start-ups, Enterprise Software, Leadership, SIP, Go-to-market Strategy, Strategic Partnerships, Negotiation, Unified Communications, Telecommunications, Product Marketing, Video Conferencing, Management, Managed Services, Cross-functional Team..., Wireless, Business Strategy
Education
St. Clair College
Diploma, Sociology
Avaya January 2015 - Present
Anchor Networks 2014 - January 2015
Brocade 2012 - 2014
RedCell Technologies, Inc. 2010 - August 2012
Aruba Networks 2006 - 2010
Metro Link 2004 - 2005
Metro Link 2003 - 2004
Xybridge 2000 - December 2003
Netspeak 1996 - 2000
Bay Networks (Wellfleet) 1992 - 1996
Skills
Cloud Computing, Solution Selling, Go-to-market Strategy, Unified Communications, Data Center, Sales Operations, Channel, SaaS, Sales, Managed Services, Professional Services, Wireless, Channel Partners, Strategic Partnerships, Leadership, Enterprise Software, Sales Enablement, Business Alliances, VoIP, Virtualization, Ethernet, IP, SIP, Direct Sales, Product Management, Start-ups, Network Architecture, Security
Education
Southern Illinois University, Carbondale
MBA
IBM Global Services 2005 - Present
IBM August 2001 - September 2014
Avaya 2000 - 2001
Skills
PMO, Business Process, Service Delivery, PMP, Global Delivery, Vendor Management, SDLC, Solution Architecture, Cross-functional Team..., IT Outsourcing, IT Strategy, IT Service Management, Integration, Project Portfolio..., Business Process..., IT Management, ITIL, Outsourcing, IT Operations, Software Project..., Offshoring, Business Transformation, Service Management, Resource Management, Enterprise Architecture
Education
Southern Illinois University, Edwardsville
Avaya January 2010 - Present
Nortel Networks 2008 - 2010
Nortel Networks 2004 - 2008
Nortel Networks January 2000 - January 2004
Nortel Networks January 1998 - January 2000
Bay Networks January 1996 - January 1998
Wellfleet January 1994 - January 1996
Skills
SIP, Media Gateways, Unified Communications, H.323, IP, VoIP, Unified Messaging, Telecommunications, Wireless, Ethernet, IVR, Meridian, ISDN, CTI, Telephony, QoS, Avaya
Education
Southern New Hampshire University 1985 — 1989
Bachelor of Science, Management Information Systems
Acton-Boxborough Regional High School
AT&T March 2014 - Present
AT&T November 2012 - February 2014
AT T 2005 - November 2012
NICE Systems 2000 - 2004
Avaya 1995 - 2000
Lucent Technologies 1992 - 1995
Skills
Certified Green Belt, Certified Trainer..., Certified Trainer..., Business and Financial..., MPLS Networking, Mobility Certification, SOCS Selling Trained (..., Telecommunications, Managed Services, New Business Development, Sales, Unified Communications, Strategy, Leadership, MPLS, Management, Solution Selling, WAN, Ethernet, Marketing Strategy, Sales Management
Education
Harvard / Mentor Program
Marketing/Marketing Management, General
St. Catherine University
Business, Management, Marketing, and Related Support Services
University of Minnesota-Twin Cities
Business, Management, Marketing, and Related Support Services
Alberta Health Services August 2015 - Present
Alberta Health Services December 2011 - July 2015
Avaya January 2009 - December 2011
Nortel August 2007 - January 2009
Charter Telecom October 2003 - July 2008
Nortel 2002 - 2003
Nortel 2000 - 2002
Nortel 1993 - 2000
Nortel Networks 1987 - 1993
Northern Telecom Inc. 1984 - 1987
Skills
Telecommunications, Contract Negotiation, Channel Management, Solution Selling, Channel, VoIP, Unified Communications, Consultative Selling, Direct Sales, UC, Account Management, Avaya, Product Management, Managed Services, Team Leadership, Telephony, SIP, Contact Centers, Wireless, IP, Channel Partners, Selling, Data Center, Product Marketing, Cloud Computing, SaaS, Professional Services, Call Centers, MPLS, WAN, Video Conferencing, Management, Ethernet, Cisco Technologies, Integration, Network Design, Mobile Devices, Vendor Management, Strategic Partnerships, Sales
Education
Southern Alberta Institute of Technology 1979 — 1981
Degree
Matco Tools Distributor August 2009 - Present
Avaya June 1999 - April 2009
Lucent Technologies June 1995 - June 1999
Education
Southeast Community College 1986 — 1987
AA, Computer Programming
University of Nebraska-Lincoln 1972 — 1976
BS, Agriculture
Avaya October 2009 - Present
Nortel October 1997 - October 2009
Nortel Networks 1997 - 2009
United States Air Force October 1985 - September 1997
Skills
Switches, SIP, IP, VoIP, Telecommunications, Wireless, Ethernet, TDM, SS7, H.323, Unified Communications, ISDN
Education
Southern Illinois University, Carbondale 1995 — 1997
BS, Electonics
Parallon Technologies Solutions February 2013 - Present
Avaya September 1997 - Present
Nortel Networks 1997 - Present
IJ Company September 1992 - September 1996
The Freeman Corporation May 1989 - September 1992
NTS Corporation October 1988 - April 1989
Vanguard Technologies Corp - Dept of Defense January 1987 - September 1988
Union College (KY) August 1983 - January 1987
Skills
Project Management, Analysis, Lean Manufacturing, Business Operations, PMP, Integration
Education
Southern Arkansas University Tech 2010 — 2012
Master of Business Administration (MBA), Business Administration and Management, General, 4.0
Union College (KY) 1982 — 1986
BS, Business Admin
Union College (KY) 1982 — 1983
AAS, Computer Science
Union College (KY) 1982 — 1983
AAS, Vocational Education
Intrado January 2013 - Present
Avaya 2006 - 2012
Avaya 2003 - 2008
Bell Laboratories 1980 - 1996
Skills
Program Management, PMP, Project Management, SDLC, Project Portfolio..., MS Project, Software Project..., Integration, Visio, Agile Project Management, Process Improvement, SharePoint, Outlook, Excel, PowerPoint, Word, Cloud Computing IaaS, CJIS Certification
Education
Project Management Institute (PMI) 2011 — 2011
PMP Certification (1448395), Project Management
Southeast Community College 1978 — 1980
AAS, Mechanical Engineering Technology
Hegg Realtors Inc. October 2008 - Present
Hegg Realtors September 2008 - Present
Avaya September 1992 - August 2001
Lucent Technologies August 1989 - August 1995
AT&T August 1987 - August 1989
AT&T January 1982 - August 1987
Northwestern Bell September 1971 - January 1982
Skills
Real Estate, SRS designation, Residential Homes, Relocation, New Homes, Contract Negotiation, Buyer Representation, Marketing, Condos, Listings, Sellers, Designation, Investment Properties, Single Family Homes, Move Up Buyers, First Time Home Buyers
Education
South Dakota State University
German and Pysical Education
Carousel Industries March 2009 - Present
Avaya July 1998 - December 2001
Education
Spelman College 1970 — 1974
B.A., Psychology/Education
Avaya March 2014 - Present
General Dynamics C4 Systems June 2012 - 2013
General Dynamics Itronix April 2010 - May 2012
General Dynamics Itronix 2009 - 2010
General Dynamics Itronix September 2005 - April 2009
General Dynamics Itronix 2005 - 2009
Skills
Computer Hardware, Troubleshooting, Software Documentation, Hardware, Visio, Wireless, Electronics, XP, Testing, Windows, Windows 7, Microsoft Office, Computer Repair, Telecommunications, Customer Service, Networking, Program Administration, SharePoint, Outlook, Customer Satisfaction, Team Building, Technical Support, Team Leadership, Office Administration, Technical Writing, Access, Integration, Process Improvement, Help Desk Support, Program Management, Technical Documentation
Education
University of Pheonix 2011 — 2013
MBA, Global Management Concentration
University of Pheonix 2007 — 2009
BSBM, Business Management
Spokane Community College 1999 — 2001
Electronic Engineering, Computer and Information Sciences and Support Services
TELUS September 2013 - Present
Avaya December 2009 - June 2013
Nortel May 2006 - December 2009
Nortel January 2004 - May 2006
Nortel October 2000 - December 2004
TELUS November 1981 - September 2000
Skills
Switches, Routing, VoIP, OSPF, Ethernet, SS7, SIP, Avaya Routers, IP, Telecommunications, VRRP, STP, MPS, BGP, Highly Organized
Education
Southern Alberta Institute of Technology 1981 — 1985
Journeyman Telecommunications Electrician Certificate, Telecommunications
Southern Alberta Institute of Technology / SAIT
4th Class Power Engineering Certificate, Power Engineering
Cross Telecom September 2002 - April 2009
Avaya April 1999 - September 2001
Lucent Technologies April 1997 - April 1998
AT&T October 1977 - April 1997
USAF April 1968 - December 1971
Education
Spring Arbor University 1991 — 1992
Management of Human Resources
McKesson Provider Technologies May 2012 - Present
McKesson Provider Technologies September 2010 - May 2012
United Space Alliance 2007 - September 2010
Avaya October 1996 - May 2007
Lockheed Martin 1996 - 1996
LORAL Federal Systems 1994 - 1996
IBM Federal Systems Division 1991 - 1994
Skills
Configuration Management, Integration, Systems Engineering, Software Development, Requirements Management, Requirements Analysis, Earned Value Management, Software Engineering, Testing, System Architecture, System Design, UML, MS Project, Program Management, SDLC, Software Project..., Process Improvement, Software Design, CMMI
Education
South Dakota School of Mines and Technology 1986 — 1991
B.S., Computer Science and Mathematics
Avaya January 2012 - October 2013
Innovative Systems LLC March 2011 - January 2012
Innovative Systems LLC June 2010 - March 2011
SDSM&T September 2009 - May 2010
Independent May 2005 - May 2009
SDSM&T September 2007 - May 2008
Skills
Linux, C#, Scala, Java, Software Engineering, REST, C++, Software Development, Web Services, Functional Programming, OOP, Programming, Visual Studio, .NET, LINQ, Subversion, SQL, WPF, Computer Science, TFS, Object Oriented Design, Windows, Python, Clojure, Git
Education
South Dakota School of Mines and Technology 2007 — 2011
BS, Computer Science
Amazon Web Services December 2014 - Present
Amazon Local November 2012 - December 2014
Avaya June 2011 - October 2012
South Dakota School of Mines and Technology August 2010 - May 2011
South Dakota School of Mines and Technology January 2010 - May 2011
Skills
C++, Java, Python, C#, SIP, OOP, Software Engineering, C, Eclipse, Visual Studio, PHP, Linux, Git, JavaScript, Ruby, Ruby on Rails, HTML, Test Automation, jQuery
Education
South Dakota School of Mines and Technology 2008 — 2011
Bachelor's, Computer Science
Avaya June 2011 - November 2013
Center for Friction Stir Processing May 2009 - May 2011
Microsoft May 2010 - July 2010
Skills
ClearCase, C++, Software Engineering, VMware, Python, VMware Certified..., Computer Science, LaTeX, PHP, MySQL, Linux, Selenium
Education
South Dakota School of Mines and Technology 2007 — 2011
B.S., Computer Science
Trafigura March 2014 - Present
DNV GL April 2012 - March 2014
Constellation Energy May 2008 - April 2012
Avaya November 2003 - April 2008
Entergy-Koch Trading 2001 - 2002
Arthur Andersen 2000 - 2001
Education
Texas A&M University 2002 — 2003
Master of Business Administration (M.B.A.), Finance
Southern Methodist University 1998 — 1999
Masters of Accounting, Accounting
Southern Methodist University 1994 — 1998
Bachelor of Business Administration (B.B.A.), Accounting
MHS
Dept of the Navy August 2011 - Present
A.S. Barboro June 2010 - August 2011
Avaya November 2006 - April 2009
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, CCNA, A+ Certified, Security+, Linux, Fiber Optics
Education
Southwest Tennessee Community College
Dealer Track April 2014 - Present
Avaya February 2011 - February 2014
Avaya February 2011 - February 2014
Verizon April 2008 - January 2011
Skills
SAP R/3, SAP BW, Business Intelligence, SAP BI, ABAP, SAP Netweaver, SAP Implementation, SAP ERP, SAP Portal, Business Objects, SAP, Data Modeling, ETL, Business Analysis, Requirements Analysis, SD
Education
Sri Venkateswara University 1998 — 2002
Bachelor's degree, Computer Science
DIRECTV July 2013 - Present
Alorica May 2010 - Present
Carousel Industries October 2008 - March 2010
Merrill & Associates January 2004 - January 2005
Avaya April 1998 - January 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Photoshop, Strategic Planning, Budgets, Editing, C, Java
Education
Southern Illinois University, Carbondale 1995 — 1999
Bachelors Degree, Management Information Systems, General
Santa Fe High 1987 — 1989
Bell Gardens High
Genuity Networks, LLC. 2011 - Present
TSG Global Inc. 2008 - 2011
ZONE Telecom Pte Ltd / Cybersite Services Pte Ltd 2004 - 2008
Windstream 2001 - 2003
Avaya 1997 - 2001
Skills
MPLS, SIP Trunking, VoIP, Unified Communications, Hosted Services, Co-location, Managed Services, Telephony, Solution Selling, Telecommunications, Channel, SIP, Wireless, Cloud Computing, IP, Switches, Virtualization, SaaS, Channel Partners, Direct Sales, Disaster Recovery, Networking, Data Center, Call Centers, WAN, Professional Services, Sales, Network Design, Cisco Technologies, Video Conferencing, Broadband, Avaya, Internet Services, Sales Engineering, IVR, Network Architecture, LAN-WAN, T1, Optical Fiber, Contact Centers, Fiber Optics, PRI, Cabling, Mobile Devices, Metro Ethernet, Telecommunication..., Strategic Partnerships, Long Distance, Routing, TDM
Education
Southern New Hampshire University 1992 — 1996
Avaya January 2014 - Present
Verizon May 1999 - April 2012
Skills
Program Management, Telecommunications, Strategic Planning, Project Management, Product Management, Business Analysis, Enterprise Architecture, Software Project..., Business Strategy, Wireless, Team Leadership, Business Intelligence, Cross-functional Team..., Cloud Computing, Software Development, Solution Architecture, Vendor Management, Change Management, Strategy, Agile Methodologies, New Business Development, Process Improvement
Education
Southern Methodist University 2004 — 2012
Doctor of Philosophy (Ph.D.), Computer Science
Texas A&M University 1995 — 1997
Master of Science (M.Sc.), Computer Science
Nuance Communications April 2010 - April 2013
CDW 2006 - 2010
Avaya 2004 - 2006
Cisco 1999 - 2004
Skills
Microsoft Word
Education
South Dakota School of Mines and Technology 1989 — 1993
Bachelor of Science (B.S.), Electrical and Electronics Engineering
Controlled Motion Dynamics 2003 - Present
Avaya 1994 - 2002
Ash Grove Cement Company 1987 - 1994
Skills
Operations Management, Lean Manufacturing, Continuous Improvement, Manufacturing, Process Improvement, Logistics, Project Management, Management, Inventory Management, Change Management, Cross-functional Team..., Team Building, Customer Service
Education
Southeast Community College 1985 — 1987
Associate's degree, Electronics Service Technology
Collabera January 2013 - Present
Agile Enterprise Solutions September 2011 - January 2013
HCL Technologies 2011 - 2013
AT&T May 2008 - September 2011
Avaya May 2006 - March 2008
Avaya May 1999 - May 2006
Skills
Cisco Technologies, TCP/IP, Technical Support, Software Installation, Windows Server, Networking, Avaya, Cisco Routers, Troubleshooting, Routers, MPLS, Network Design, VoIP, DNS, Switches, Integration, Avaya Technologies
Education
Southern Methodist University 1990 — 1992
MS Telecommunications, Telecommunications Engineering
Avaya July 2007 - Present
Avaya July 1998 - July 2007
Skills
Avaya, Managed Services, Account Management, Call Centers, Contact Centers, Unified Communications, Telecommunications, Telephony, IP, Channel Partners, Avaya Technologies
Education
Spokane Falls Community College 1990 — 1991
Tyee Senior High School 1986 — 1989
High School
Federal Deposit Insurance Corporation May 2014 - Present
Netsocket September 2013 - March 2014
Avaya June 2013 - August 2013
Skills
Unix, Perl, Software Engineering, Embedded Systems, Shell Scripting, Software Development, Agile Methodologies, SDLC, TCP/IP, XML, Ethernet, Integration, Software Quality..., Program Management, Object Oriented Design
Education
Southern Methodist University 2010 — 2013
Computer Engineering
Avaya January 1981 - December 2013
Education
Southeast Community College 1979 — 1980
Associate's degree, Computer Programming, 3.75
Avaya July 1985 - Present
Skills
VoIP, Integration, Troubleshooting, Software Engineering, Perl
Education
Southeast Community College-Milford
University of Nebraska-Lincoln
Avaya 2000 - 2015
Lucent Technologies 1996 - 2000
AT&T Bell Labs 1990 - 1996
AT&T Bell Labs 1988 - 1990
AT&T Bell Labs 1985 - 1988
Skills
Rational ClearQuest, Perl, FlexLM, CGI/Perl, Expect, Exceeding Customer..., Application Support, Unix Administration, Virtual Office
Education
Southeast Community College-Milford 1983 — 1985
Associate’s Degree, Electronics Engineering
University of Colorado Denver
Computer Science