Avaya Company
Industry: Technology company
DescriptionAvaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services. Customer service: 00 1 908-953-6000 Headquarters: Santa Clara, California, United States Revenue: 3.27 billion USD (2017) CEO: Jim Chirico (1 Oct 2017–) Subsidiaries: Radvision, Zang, Inc., Avaya Global Services, Parent organization: Avaya Hldgs
Avaya List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Avaya. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Avaya Salaries. You can even request information on how much does Avaya pay if you want to. Learn about salaries, pros and cons of working for Avaya directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
7,787 Avaya employees in database. Find out everything there's to know about Avaya employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Avaya Employees
Arrow Electronics June 2011 - Present
Gwinnett County Police Department 2010 - 2011
DJG Sales Associates, LLC 2008 - 2010
Logical Choice Technologies 2008 - 2008
SpinVox 2007 - 2008
Avaya 2006 - 2007
Avaya 2002 - 2006
Skills
Conflict Resolution, Direct Sales, Account Management, Telecommunications, Customer Relations, Channel Sales, Business Development, Business Process..., Business Relationship..., Customer Service, Program Management, Management, Sales Management, CRM, Solution Selling, Channel Partners, Training, Wireless, Customer Satisfaction, Vendor Management, Strategy, Salesforce.com, Sales, SaaS, Strategic Partnerships, Leadership
Education
Emory University 1991 — 1994
Epidemiology
Clark Atlanta University 1988 — 1991
BS, Mathematics
CenturyLink/Savvis June 2011 - Present
Sprint Nextel February 2010 - July 2011
Tempest Networking May 2009 - March 2010
Avaya May 2008 - April 2009
Sprint-Nextel November 1998 - April 2008
Skills
Data & Voice Network..., Telecommunications, Wireless, Unified Communications, Managed Services, Solution Selling, MPLS, Cloud Computing, SIP Trunking, IP, Channel, Data Center, Call Center, Cisco Technologies, SaaS, Telephony, Routers, IT Management, Security, Call Centers, CCDA, Optical Fiber, Sales, CRM, Networking, Designs, Integration, B2B, Direct Sales, Systems Engineering, Virtualization, Product Management, Cisco Call Manager, SS7, Management, Data
Education
University of Maryland University College 2002 — 2005
Cleveland State University 1979 — 1983
BA
Citi March 2015 - Present
Citi October 2013 - February 2015
Avaya December 2012 - August 2013
Citi June 2011 - September 2012
Skills
Statistics, Analysis, Windows, IT Service Management, Customer Service, Technical Support, Foreign Languages, Leadership, Telecommunications, Data Analysis, Avaya IP Telephony, Avaya, Avaya Site..., Avaya Communication..., English, Security, Cisco Technologies, CRM, Java, Management, Troubleshooting, System Administration, Microsoft Office, Research
Education
Central European University 2010 — 2012
Master of Arts (MA), Faculty of Political Science/Statistics, 4
Universidade do Porto 2009 — 2010
Erasmus Exchange, Linguistics, 5
Uniwersytet Mikołaja Kopernika w Toruniu 2007 — 2010
Bachelor, International Relations and Affairs, 5
Barclays Bank October 2014 - Present
Information Technology Network Leaders in Dallas Fort Worth 2015 - Present
Medical Alert a Connect America Company June 2013 - October 2014
HireRight March 2012 - June 2013
Merrill & Associates April 2008 - March 2012
Avaya October 2005 - April 2008
Ameriquest Mortgage Company 2003 - 2005
Skills
Cloud Computing, Data Center, Vendor Management, Project Management, CISSP, Unified Communications, Disaster Recovery, Program Management, CRM, Avaya, VoIP, Agile Methodologies, Management, Telecommunications, SIP, Integration, SaaS, IVR, Marketing Strategy, IT Management, Cisco Technologies, Contract Negotiation, Sales Operations, IT Strategy, Firewalls, WAN, Software Project..., Contact Center Design, Call Recording, Data Center Architecture, Network Engineering, Change Management, CTI, ITIL, Salesforce.com, Business Intelligence, Budget Development, Sales Support, Contract Negotiations, NICE, Verint, Project Execution, Information Management, CRM software, Managerial Experience, Hardware Architecture, Global Strategy, Storage Architecture, Human Capital Management, Healthcare Information...
Education
Webster University 2010 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, General, 3.9
Chapman University 2007 — 2010
BA, Organizational Leadership
AT&T April 2011 - Present
Amazon January 2011 - April 2011
Alcatel-Lucent October 2008 - December 2010
CA Inc. April 2002 - September 2008
Avaya April 2000 - April 2002
Telcordia Technologies February 2000 - April 2000
AT&T September 1999 - December 1999
Lucent April 1998 - March 1999
AT&T November 1996 - April 1998
Skills
SDLC, Testing, Business Analysis, Requirements Analysis, PowerDesigner, Software Quality..., Software Documentation, Unix, Agile Methodologies, Scrum, SQL, Microsoft SQL Server, Software Project..., Visio, Requirements Gathering, SharePoint, T-SQL, Telecommunications, Quality Center, PL/SQL, Cloud Computing, Database Design, Databases, Integration, Organizational..., HP Quality Center, Oracle, Quality Assurance
Education
Centanial College
Centennial College
F5 Networks March 2012 - Present
du August 2006 - August 2011
Sonus Networks January 2005 - July 2006
Avaya January 2004 - January 2005
NMS Communications 2000 - 2003
Nuance 2000 - 2000
Brooktrout Technology 1996 - 1999
Skills
Product Marketing, Telecommunications, Go-to-market Strategy, Product Management, VoIP, SaaS, Unified Communications, Cloud Computing, VAS, Product Lifecycle..., Business Development, Channel Partners, Strategy, IP, Pre-sales, Competitive Analysis, CRM, Product Launch, Start-ups, Cross-functional Team..., Mobile Technology, Mobile Devices, Managed Services, Enterprise Software, Product Development, Program Management, Business Intelligence, Integration, Professional Services, Wireless, Account Management, Solution Selling, Ethernet, Product Strategy, Product Life Cycle..., Strategic Planning, Partner Management, Business Alliances, Strategic Partnerships, Sales, SIP, Mobile Communications, MPLS, Awesomeness
Education
Northeastern University - Graduate School of Business Administration 1995 — 1996
MBA, Business Administration and Management, General
Clarkson University 1989 — 1993
BS, Electrical Engineering
SRAG Management Consulting Service January 2013 - Present
Avaya January 2000 - August 2002
Lucent Technologies August 1996 - January 2000
Lozier Corporation November 1985 - August 1996
Jostens March 1982 - June 1985
Skills
Process Improvement, Management, Manufacturing, Project Planning, Product Development, Industrial Engineering, Lean Manufacturing, Continuous Improvement, Team Building, Leadership, Process Engineering, Business Planning, Organizational..., Business Process..., Kaizen, Value Stream Mapping, Manufacturing..., Strategy, Management Consulting, Strategic Planning
Education
Central Michigan University 2010 — 2012
MSA (Master of Science in Administration), Human Resources Management and Services
University of Nebraska-Lincoln 1978 — 1981
BSIE, Industrial and Management systems Engineering
Avaya 1997 - 2012
MeadWestvaco January 1990 - November 1997
Charleston Southern University January 1986 - January 1988
Skills
Telephony, VoIP, Avaya, Voice Mail, TDM, Wireless, IVR, IP, ACD, SIP, ISDN, CTI, Unified Communications, T1, Contact Centers, CDMA, Managed Services, Call Center, Telecommunications, Call Centers, Integration, Vendor Management
Education
Citadel Military College 1983 — 1985
MBA, Marketing
The Citadel 1982 — 1985
MBA, Marketing
Charleston Southern University 1980 — 1985
Bachelor of Business Administration (BBA), Marketing
Citadel Military College
MBA
Charleston Southern University 1979 — 1983
BS, Marketing/Management
Charleston Southern University
BS
Avaya January 2004 - Present
Avaya (formerly Expanets of North America) January 2001 - December 2003
Avaya (formerly Lucent Technologies) July 1998 - December 2000
Avaya (formerly Lucent Technologies) March 1997 - January 1998
AT&T January 1996 - January 1997
AT&T January 1995 - January 1996
AT&T January 1992 - January 1995
Skills
VoIP, SIP, Contact Centers, Unified Communications, Wireless, Data Network, Video, IP PBX, IVR, Integration, Telecommunications
Education
Cleveland State University 1984 — 1990
Bachelor's Degree, Marketing and Computer Science
Modality Systems a PGi company July 2015 - Present
AT&T May 2013 - Present
Level 3 Communications August 2012 - January 2013
Verizon Business April 2007 - May 2012
NEC Corporation of America April 2004 - May 2007
Avaya May 1999 - June 2004
Skills
Unified Communications, IP, Pre-sales, Cisco, Managed Services, Cisco NAC, Cisco Call Manager, Cisco IOS, Cisco Wireless, Cisco Routers, Cisco Certified, Cisco Security, Cisco Technologies, SaaS, IaaS, SIP Trunking, Call Center Services, VOD, Data Center..., VMware, FMC, SIP, Telecommunications, Cloud Computing, Enterprise Software, Professional Services, Avaya, Solution Selling, Data Center, Telephony, VoIP, Wireless, Call Centers, Co-location, Sales Operations, Direct Sales, Selling, MPLS, Networking, Channel Partners, Strategy, Security, Sales Process, Salesforce.com, Mobile Devices, Go-to-market Strategy, Strategic Partnerships, Ethernet, Video Conferencing, Telepresence
Education
Central Connecticut State University 2015 — 2016
BA -Certification program - 2015, Psychology
Hartford Graduate Center, Hartford, CT
Certificate Program, Computer Science, 3.8
Avaya May 2015 - Present
HCL America July 2013 - May 2015
Tech X Solutions September 2007 - December 2012
MTV Networks June 2004 - April 2007
Showtime Networks May 2001 - May 2004
Prudential Financial May 1999 - May 2001
Pfizer December 1997 - May 1999
Cantor Fitzgerald August 1996 - December 1997
BNY Mellon June 1988 - August 1996
Skills
Disaster Recovery, Troubleshooting, Networking, Project Management, Servers, Windows, Security, Microsoft Exchange, Windows 7, Databases, Windows Server, OS X, Active Directory, Microsoft Office, Management, Hardware, System Administration, Information Security, Help Desk Support, Vendor Management, VMware, Technical Support, Team Leadership, Change Management, Storage Solutions, SalesForce
Education
City University of New York-Brooklyn College 1990 — 1996
BA, Finance
Advantage Communications Group, LLC December 2012 - Present
Windstream Communications (formerly PAETEC) December 2011 - August 2012
PAETEC September 2010 - December 2011
TeleProviders July 2006 - August 2010
AVAYA February 2004 - July 2006
Expanets January 2002 - February 2004
Global Crossing/Frontier Communications July 1998 - January 2002
MCI October 1996 - July 1998
TCG September 1993 - October 1996
Skills
Telecommunications, Networking, Integration, Managed Services, VoIP, MPLS, Unified Communications, Co-location, IP, SIP, Business Development, Hosted Services, Cloud Computing, Wireless, Solution Selling, Data Center, Telephony, Sales, Leadership, Management, Call Centers, SIP Trunking, T1, Avaya, Ethernet, Avaya Technologies
Education
New York University - Leonard N. Stern School of Business 1991 — 1993
BS
Clarkson University 1989 — 1990
Stuyvesant HS 1984 — 1989
Avaya February 2015 - Present
Black Box Network Services April 2013 - December 2014
Presidio January 2012 - January 2013
INX February 2007 - January 2012
Nexus IS 2004 - 2007
Exp@nets 2002 - 2004
Allphin Communications March 2001 - November 2002
Netswork 1999 - 2001
Advanced Communications Technologies (ACT) / Xeta Technologies 1997 - 1999
Quantum Link Corporation 1997 - 1998
Skills
Unified Communications, Cloud Computing, Consultative Sales..., Project Management, Operations Management, Enterprise Storage, Enterprise Network, Solution Selling, Construction Management, Project Estimation, Enterprise Account..., Commercial Account..., Contract Negotiation, Salesforce.com, Microsoft CRM, Microsoft Office, Channel, Fishing, Security, Data Center, Team Leadership, Switches, Cisco Technologies, Managed Services, VoIP, Strategy, Management, Networking, VMware, WAN, Virtualization, Business Development, Account Management, Selling, Sales Process, Sales Operations
Education
Clackamas Community College 1999 — 2001
Associate of Applied Science, Industrial Technology
Time Warner Cable February 2014 - Present
Insphere Insurance Solutions February 2012 - February 2014
Sprint Nextel June 2012 - January 2014
RBS Worldpay July 2002 - June 2011
Avaya September 2001 - February 2002
Verizon September 1997 - September 2001
NYPD July 1997 - February 1999
Federal Reserve Bank of New York July 1986 - February 1990
Skills
Call Center, Credit Cards, Customer Service, Process Improvement, Payments, Team Building, Sales, Customer Retention, Account Management, Customer Satisfaction, Credit, Training, Team Leadership, Analysis, Banking, Call Centers, Cold Calling, Insurance, Merchant Services, Product Management, Risk Management, Vendor Management
Education
City University of New York-Herbert H. Lehman College 1995 — 1996
Education
Microsoft October 2011 - Present
Microsoft November 2009 - May 2012
Microsoft August 2007 - December 2009
Avaya May 2006 - August 2007
Ford Motor Credit Company May 2002 - May 2006
Ford Motor Company March 1999 - May 2002
Haworth July 1997 - March 1999
Skills
Process Improvement, Continuous Improvement, Forecasting, Black Belt, Business Process Design, Product Development, Finance, Six Sigma, Supply Management, Lean Manufacturing, Operational Excellence, Cross-functional Team..., Program Management, Business Process..., Business Process Mapping
Education
Central Michigan University 2001 — 2003
Masters, Business
Western Michigan University 1992 — 1997
Bachelors, Integrated Supply Chain Management
Cerium Networks March 2013 - Present
Avaya March 2000 - February 2013
various interconnects 1989 - 2000
Skills
Call Center, SIP, Avaya, VoIP, Unified Communications, Telecommunications, CTI, IVR, H.323, IP, Direct Sales, PBX, Switches, Routing, Telephony, Avaya PBX, Ethernet, Contact Center Design, Solution Selling, Enterprise..., UC, Unified Messaging, Call Recording, ACD, Voice Mail, ISDN, LAN/WAN, Contact Centre, Video Conferencing, IP PBX, SIP Trunking, WAN, TDM, IP Networking, Media Gateways, IP Phones, Pre-sales, Contact Center..., Contact Centers, Sales Engineering, MPLS, Managed Services, Go-to-market Strategy, QoS, Cisco Technologies, Telepresence, Wireless, Avaya Technologies
Education
Central Washington University 1982 — 1985
Business Administration
UTC Aerospace Systems January 2014 - Present
UTC Aerospace Systems January 2013 - January 2014
Mitel February 2011 - September 2012
DHPC April 2009 - February 2011
Northrop Grumman January 2009 - April 2009
Avaya May 2000 - May 2008
Alcatel-Lucent 1996 - 2000
Lucent Technologies January 1996 - September 1999
AT&T July 1991 - December 1995
AT&T June 1983 - July 1991
Skills
Embedded Systems, FPGA, Hardware Architecture, PCB design, Analog, Systems Engineering, Digital Electronics
Education
Clemson University 1987 — 1989
Master of Engineering, Electrical Engineering
University of Tulsa 1979 — 1983
Bachelor of Science (BS), Electrical and Electronics Engineering
Lindbergh High School 1975 — 1979
Avaya October 2011 - Present
InterCall June 2002 - September 2011
Xerox June 1999 - June 2002
Skills
Unified Communications, Sales Management, Salesforce.com, Direct Sales, Account Management, Building Relationships, Team Leadership, Cold Calling, Solution Selling, Management, New Business Development, Telecommunications, Enterprise Software, Networking, Managed Services, SaaS, Contract Negotiation, Competitive Analysis, Channel Partners, Sales Presentations, Leadership, Strategic Partnerships, Video Conferencing, Sales Operations, Selling, Cloud Computing, Cross-functional Team..., B2B, Sales Process, Customer Retention, Product Marketing, Professional Services, VoIP, Vendor Management, Start-ups, International Sales, Data Center, Sales, Channel, Product Management, Go-to-market Strategy, Lead Generation, CRM, Marketing, Telephony, Telepresence, Call Centers, Technology Leadership, Partner Management, Customer Experience
Education
Clemson University 1995 — 1999
Marketing, Marketing
Good Counsel
Avaya February 2013 - Present
Avaya January 2009 - January 2013
Avaya December 2007 - December 2008
Avaya May 2005 - December 2007
Avaya January 2005 - May 2005
Skills
Financial Goals, Forecasting, Essbase, Strategic Financial..., Accounting, Financial Reporting, Variance Analysis, Analysis, Finance, Business Process..., Sarbanes-Oxley Act, Hyperion Enterprise, Budgets, Financial Analysis, Internal Controls, Financial Modeling, Managerial Finance, SAP, Mergers & Acquisitions, US GAAP
Education
City University of New York-Brooklyn College 1997 — 2003
B.S., Business Management & Finance
EarthLink June 2012 - January 2013
Broadview Networks December 2010 - June 2012
Recall December 2009 - December 2010
SunGard February 2007 - November 2009
Avaya 2006 - 2007
BT Americas 2002 - 2006
Qwest Communications 2001 - 2002
Level 3 Communications 1999 - 2001
3Com 1996 - 1999
Apple 1990 - 1996
Skills
Managed Services, Solution Selling, Telecommunications, Virtualization, Disaster Recovery, Data Center, SaaS, Cloud Computing, VoIP, Enterprise Software, Business Intelligence, MPLS, Sales Process, Cisco Technologies, Outsourcing, IT Strategy, Integration, Storage, Management, VMware, Professional Services, Security, Selling, Direct Sales, Go-to-market Strategy, Channel Partners, IP, WAN, Wireless, Pre-sales, Business Continuity, Solution Architecture, Sales Operations, Consulting, Strategic Partnerships, IT Outsourcing, Vendor Management, Unified Communications, Co-location, Product Management, Business Process..., Networking, Business Development, Citrix, Business Alliances, Sales, CRM, Salesforce.com, Account Management, VDI
Education
City University of New York
DeVry Technical Institute
EET
Workforce Opportunity Services March 2015 - Present
Independent August 2013 - Present
Honda Hamilton June 2014 - February 2015
Avaya 2012 - 2013
Avaya June 2011 - April 2012
Avaya 2009 - June 2011
Nortel Networks 2005 - 2009
Nortel Networks/Enterprise 2003 - December 2005
Nortel Networks 2001 - 2003
Nortel Networks March 1999 - 2001
Skills
VoIP, Avaya, Customer Satisfaction, Management, Telephony, SIP, Unified Communications, IP, Ethernet, Managed Services, Telecommunications, LAN-WAN, Wireless, MPLS, Call Center, Fiber Optics, Network Design, WAN, Network Engineering, Switches, Vendor Management, Data Center, SIP Trunking, Technical Support, T1, Channel Partners, Service Delivery, Strategy, System Deployment, Call Centers, Professional Services, Contact Centers, CTI, Video Conferencing, Network Architecture, Cisco Technologies, IVR, TCP/IP, QoS, Routing, Routers, Cloud Computing, Integration, ATM networks, Avaya Technologies
Education
Pace University-Pleasantville/Briarcliff Campus 1975 — 1979
Computer Information Science
City University of New York-Herbert H. Lehman College 1972 — 1974
Accounting
Hope Reins of Raleigh August 2011 - August 2015
Insight Research Corporation February 2005 - November 2007
Avaya 1998 - 2001
Intelisys June 1998 - January 1999
Citizens Communications July 1996 - June 1998
NCR 1995 - 1997
Skills
Advertising, Marketing Strategy, Strategy, E-commerce, Marketing, Integrated Marketing, Time Management, Social Media Marketing, Social Media, Online Marketing, Online Advertising, Event Management, Marketing Management, Product Marketing, Newsletters, Email Marketing, Public Speaking
Education
City University of New York-Hunter College 1983 — 1987
BA, Communications
Avaya April 2015 - Present
Vive Communications April 2014 - March 2015
Self Employed- Business Development May 2013 - April 2014
InfoPrint Solutions June 2010 - May 2013
Bowe Bell + Howell September 2004 - June 2010
Pitney Bowes 2002 - 2004
Estee Lauder January 1997 - January 1999
The Marlin Company January 1995 - January 1997
Chromalloy Corporation January 1993 - January 1995
Bowe Bell + Howell May 1987 - January 1993
Skills
Salesforce.com, Solution Selling, Lead Generation, Direct Sales, Strategy, New Business Development, Sales Management, Professional Services, Sales, Management, Contract Negotiation, Customer Retention, Proposal Writing, Account Management, Sales Process, SaaS, Selling, Customer Service, B2B, Business Analysis, Team Building, Integration, Enterprise Software, Product Marketing, Business Development, Cross-functional Team..., Project Management, Sales Presentations, Business Planning, Team Leadership, CRM, Leadership, Strategic Partnerships, Direct Mail, International Sales, Cloud Computing, Marketing, Negotiation, Key Account Management, Outsourcing, Operations Management, Business Strategy
Education
Central Connecticut State University
BA/ BS Business Marketing and Administration, English, Communications
Immaculate High School Danbury CT
Independent October 2013 - Present
MMY Consulting October 2011 - June 2013
Avaya May 2007 - September 2009
Sitel (Formerly Clientlogic) November 2004 - May 2007
Podis and Podis, Attorneys at Law May 2003 - November 2004
Lucent Technologies, Inc. 1998 - 2002
Cisco Systems, Inc. 1991 - 1998
Skills
Negotiation, Telecommunications, Mediation, Mergers, Call Center, Vendor Management, PMP, Call Centers, IT Service Management, Project Planning, Management, Project Management, Business Development, ITIL, Mergers & Acquisitions, Business Process..., Program Management, Strategic Planning, Business Analysis
Education
PDRS 2003 — 2003
Mediation Triad Certification for Rule 31 Tennessee Supreme Court Listing, Civil, Family and Domestic Violence Mediation
Stevens Institute of Technology 1998 — 1999
Master's Certification, Project Management
City University of New York 1979 — 1983
BS, Business Law
Avaya June 1995 - January 2013
Avaya June 1980 - January 2013
Western Electric June 1980 - January 1995
Skills
ClearCase, RTP, VxWorks, VoIP, TCP/IP, IP, Unix, Agile Methodologies, Telecommunications, Ethernet, C++, Embedded Software, Troubleshooting
Education
Clarkson University 1992 — 1997
Master of Science (MS), Engineering Management
Tennessee Technological University 1975 — 1980
Bachelor of Science (BS), Electrical Engineering
Sencommunications January 2012 - July 2015
JD'S Global Logistics November 2010 - December 2011
Avaya January 2003 - November 2010
AGENCY PREMIUM SERVICES 1988 - 1995
Skills
Call Center, Telecommunications, Unified Communications, TI, A++, Account Management, Telephony, Video Conferencing, VoIP, Channel, Solution Selling, Direct Sales, Avaya, Managed Services, SIP, Call Centers, SIP Trunking, Wireless, Salesforce.com, Selling, Networking, Sales Process, Mobile Devices, Sales, Customer Service, Sales Management
Education
CompTia 2008 — 2008
A+ Certification, A
Central Piedmont Community College 1985 — 1986
Certification, Cobol Computer Programming, A
Tarpon Springs Sr High School 1975 — 1978
Diploma, A
Palm Beach Public 1965 — 1969
Leaders in Commercial Contracts Management in the Greater Dallas/Fort Worth TX Area 2014 - Present
Consultant 2012 - Present
Avaya 2009 - 2012
Nortel Networks 2002 - 2009
Nortel Networks 1997 - 2002
Nortel Networks 1990 - 1997
TRW / Northrop Grumman 1985 - 1990
Skills
Contract Negotiation, Outsourcing, Mergers & Acquisitions, Telecommunications, Management, Global Business..., Managed Services, Business Development, Software Licensing, RFP, Contract Management, Coaching, Negotiation, Enterprise Software, Leadership, Start-ups, Major Contract..., RFP, SOW and Contract..., Supplier Relations and..., IT Sourcing, Cross-functional Team..., Defense Contracting, Risk Analysis, Business Process..., Customer Service, Commercial Management, Dispute Resolution, Process Improvement, Business Process..., Strategy
Education
Claremont McKenna College
Bachelor of Arts, Public Law and Administration
Hewlett-Packard 2014 - Present
Avaya 2014 - 2014
Avaya 2012 - 2014
Avaya 2008 - 2011
Wipro BPO 2008 - 2008
Vijay Institue of Math and Sciences 2004 - 2008
Skills
Avaya, ITIL Service Strategy, Service Delivery, Service Delivery..., Project Management, Telecommunications, Unified Communications, IP, SIP, Troubleshooting, Telephony, CTI, Contact Centers, VoIP, Switches, H.323, IVR, Call Center, QoS, Linux, SQL, VMware, TCP/IP, Call Centers, Microsoft SQL Server, Avaya IP Telephony, Cisco Technologies, WAN, C, C++, IP Networking, Avaya PBX, Microsoft Office 2007, LAN-WAN, ISDN, Technical Support, Voice Mail, Networking, Contact Centre, Project Portfolio..., SQL Server, Verint, Routing, ACD, Wireless, Routers, MPLS, TDM, Avaya Technologies
Education
Centennial College 2011 — 2012
Post Graduate Diploma, Project Management
Osmania University 2004 — 2008
B.E, Electrical and Electronic Engineering
Carousel Industries September 2011 - Present
iBasis October 2008 - January 2010
Avaya March 2008 - November 2008
Avaya November 2005 - February 2008
Education
Clark University 1999 — 2000
Web Master Program
Green Mountain College 1990 — 1994
B.A., English
New Orleans Job Corps Center March 2015 - Present
Premier Consulting Services January 2009 - May 2013
Avaya April 2008 - December 2008
VWR International March 2006 - March 2008
Reynolds & Reynolds July 2004 - August 2005
NEDCO Electronics, Inc January 1998 - January 2001
PAXAR-Monarch Marking Systems January 1988 - January 1998
Skills
Sales Operations, Sales Process, Cold Calling, Leadership, Account Management, Strategic Planning, Business Development, Customer Service, Negotiation, Sales Management, Sales, B2B, Problem Solving, Coaching, Selling, Key Account Management, Contract Negotiation, Administration, Salesforce.com, Customer Relations, Social Media Marketing, Office Administration, Telephone Skills, Sales Support, Consultative Selling, Contract Negotiations, Solution Selling
Education
Central State University 1972 — 1977
Bachelor of Science, Business Administration
Intuit June 2010 - Present
Avaya June 2008 - June 2010
Skills
Cross-functional Team..., Project Management, Lean Startup, Process Improvement
Education
Cleveland State University 1995 — 1999
BBA, Operations Management
Websense October 2012 - Present
Avaya 2010 - Present
Cisco/Rohati September 2008 - January 2010
Symantec August 2001 - April 2008
SecurityFocus acquired by Symantec 2001 October 2000 - August 2001
Toshiba America Computer Systems Division January 1988 - May 2000
Toshiba America Computer Systems Group 1988 - 2000
Skills
Enterprise Software, Strategic Alliances, Strategy, Channel, Solution Selling, Cloud Computing, Security, Business Alliances, Channel Partners, Data Center, Managed Services, Management, Sales, Sales Operations, Go-to-market Strategy, Strategic Partnerships, Sales Management, Selling, Key Account Management, Marketing, Software, Leadership, Lead Generation, Entrepreneurship, Direct Sales, Networking, Negotiation, SaaS, Contract Negotiation, Training, Business Development, Storage, Salesforce.com, Partner Management, Selling Skills, Sales Enablement, CRM, Unified Communications, Hardware, Cross-functional Team..., Product Management, Sales Process, Pre-sales, Demand Generation, Software Industry
Education
Central Connecticut State University
MEDNAX May 2015 - Present
EuroTower February 2015 - Present
Avaya March 2013 - May 2015
Office Depot January 2012 - March 2013
Office Depot, Inc April 2007 - March 2013
Tyco Electronics June 2001 - March 2007
Grapes Communications October 1999 - May 2001
Global Telesystems October 1998 - November 1999
Global Telecommunications Systems (GTS Inc.) May 1997 - October 1998
Loral Skynet May 1996 - May 1997
Skills
Corporate Development, Business Strategy, Strategic Planning, International Relations, Executive Management, Start-ups, Telecommunications, Intellectual Property, Registered Patent..., Operations Management, Multi-channel Retail, Corporate Law, International..., International Business..., Licensing Negotiations, International M&A, Mergers & Acquisitions, Mergers, Strategy, Business Planning, Multi-channel Marketing, Competitive Analysis, Business Development, P&L Management, Management, Program Management, New Business Development, Restructuring, Negotiation, Business Transformation, Strategic Partnerships, Six Sigma, Licensing, International Business, Business Process..., Start-up
Education
Chicago-Kent College of Law, Illinois Institute of Technology 1992 — 1994
JD, Law
University of New Hampshire 1985 — 1989
BSEE, Electrical Engineering
Memorial High School 1981 — 1985
LGS Innovations October 2011 - Present
Avaya 2000 - October 2011
Lucent 1990 - 2000
AT&T 1984 - 1990
Western Electric June 1980 - 1984
Skills
Testing, Test Automation, Ethernet, Telecommunications, System Testing, C, Software Documentation, Automation, Firmware, Embedded Systems, Hardware
Education
PE License - State of Colorado
Clemson University 1980 — 1984
MSEE, Communications
University of Nebraska-Lincoln 1976 — 1980
BSEE, Digital Electronics
. September 2014 - Present
Avaya June 1977 - September 2014
Avaya January 2000 - December 2003
Lucent Technologies January 1994 - December 1999
AT&T January 1990 - December 1993
AT&T January 1986 - December 1989
Western Electric June 1977 - December 1985
Skills
Unix Shell Scripting, Testing, TCP/IP, Linux, VoIP, Unix, H.323, Telecommunications, Integration, Software Project..., IP, Solaris, Wireless, SIP, Switches, Perl, Test Planning, ClearCase, Telephony, Ethernet, Operating Systems, SNMP, Unified Communications, Networking, Agile Methodologies, Security
Education
Clarkson University 1996 — 1998
MS-EMM, Engineering
Regis University 1990 — 1994
BS-Computer Science
Denver Institute of Technology 1976 — 1977
EET, Electronic Engineering Technician
North High School
Cisco June 2015 - Present
Avaya May 2014 - May 2015
Self December 2005 - April 2014
Slalom Consulting July 2011 - May 2013
Innotas June 2002 - December 2005
NightFire Software June 1999 - June 2002
Remedy Corporation 1997 - 1999
Centura Software/Gupta Corporation 1994 - 1997
Skills
PMO, Requirements Analysis, Software Project..., Team Building, Product Marketing, IT Strategy, Marketing Strategy, Wireless, Cross-functional Team..., Marketing Management, Analytics, Marketing, Agile Methodologies, Sales Management, Change Management, Strategic Partnerships, Management Consulting, Recruiting, Business Transformation, Start-ups, Strategy, Integration, PMP, Sales, Marketing Operations, Mergers & Acquisitions, SaaS, Program Management, Business Process, Pre-sales, Process Improvement, CRM, Enterprise Software, Solution Architecture, Professional Services, Enterprise Architecture
Education
University of California, Berkeley, Haas School of Business 1992 — 1994
MBA, Technology Marketing
Claremont McKenna College 1982 — 1986
Bachelor of Arts, Economics and Literature
William Raveis Real Estate September 2004 - Present
Westcon January 2011 - Present
Westcon January 2011 - June 2015
Avaya 2011 - June 2015
Braxtel September 2009 - January 2011
Westcon June 2006 - February 2009
Nortel / Westcon 2006 - 2007
Capgemini 2005 - 2006
NextiraOne 2002 - 2004
NUVO 2002 - 2003
Skills
Channel Management, Sales Management, Channel, Unified Communications, VoIP, Call Center, Avaya, Managed Services, Telecommunications, Consultative Selling, Channel Partners, Program Management, Selling, Sales Operations, SIP, Solution Selling, Telephony, Business Development, Contact Centers, Call Centers, New Business Development, Go-to-market Strategy, Strategy, Wireless, IP, Sales, Enterprise Software, Sales Process, Professional Services, Direct Sales, B2B, Management, Security, Networking, Pre-sales, Cloud Computing, SaaS, Leadership, Strategic Partnerships, Partner Management, Strategic Alliances, Salesforce.com, Product Management, Sales Enablement, Telepresence, Data Center, Channel Sales, Demand Generation, MPLS, SIP Trunking
Education
Central Connecticut State University
Sales & Marketing
Manchester Community College
Sales & Marketing
University of New Haven
UnitedHealth Group June 2015 - Present
City College of New York February 2015 - Present
Turner Construction Company October 2014 - June 2015
Avaya June 2014 - June 2015
Currant May 2014 - June 2014
City of Newark - Office of the Mayor Luis Quintana January 2014 - May 2014
Aetna October 2013 - January 2014
Skadden, Arps, Slate, Meagher & Flom LLP & Affiliates January 2012 - June 2013
Mercer Human Resource Consulting June 2010 - October 2011
Aon Hewitt December 2008 - June 2010
Education
NJIT 2013 — 2015
Master of Science (MS)
Hunter College, City University of New York 2004 — 2008
B.A
City University of New York City College 2001 — 2004
Brooklyn Tech 1997 — 2001
Avaya July 2015 - Present
Panasonic March 2013 - July 2015
Verizon Enterprise Solutions Group August 2012 - March 2013
Sprint Nextel November 2011 - August 2012
Verizon Business September 2010 - November 2011
Verizon Wireless January 2008 - September 2010
Verizon Wireless April 2006 - January 2008
Skills
Managed Services, Cross-functional Team..., Solution Selling, Wireless, Business Development, Strategic Planning, Direct Sales, Unified Communications, Telecommunications, Strategy, Cloud Computing, Channel, Enterprise Software, Business Strategy, Call Centers, SaaS, Sales, Vendor Management, Co-location, Account Management, Security, Selling, Channel Partners, M2M, B2B, Strategic Partnerships, Leadership, VoIP, MPLS, Sales Management, Professional Services, Sales Operations, Mobile Devices, Sales Process, Cisco Technologies, Forecasting, CRM, Customer Retention, Telephony, Salesforce.com, Data Center, IP, Networking, SIP Trunking, Sales Presentations, Training, Go-to-market Strategy, Product Management, Management, Mobile Technology
Education
Christopher Newport University
Gloucester High School
AdvanTel Networks May 2014 - Present
Avaya June 2009 - May 2014
Avaya August 1996 - June 2009
Skills
Ethernet, IP, LAN-WAN, Modular Messaging, SIP, Switches, TCP/IP, Telecommunications, Telephony, Unified Communications, VoIP
Education
Clark College 2005 — 2010
Associates, Genereal Studies
Hewlett-Packard April 2015 - Present
Microsoft September 2013 - March 2015
Zetron, Inc February 2006 - September 2013
Philips Medical Systems February 2005 - February 2006
Microsoft August 2002 - February 2005
Avaya April 1999 - July 2001
Lucent 1999 - 2000
Compaq Computer Company July 1997 - November 1998
Skills
Software Engineering, C#, Software Development, Microsoft SQL Server, Agile Methodologies, SQL, WPF, Java, Linux, Visual Studio, Object Oriented Design, JavaScript, .NET, ASP.NET, XML, Databases, Software Design, Shell Scripting, Perl, Test Automation, Design Patterns, Subversion, C++, Web Development, Windows, AJAX, CSS, TCP/IP, HTML, TFS, LINQ, C, OOP, WCF, SQL Server, Photoshop, Programming, DHTML, Scripting, Agile, Expression Blend, JScript, MVVM, Systems Engineering, Photography, Call Center Development, T-SQL, Python, AngularJS, Git
Education
City University of Seattle 2004 — 2006
MS, Computer Science - Web Programming in E-Commerce, 3.975
Beijing University of Aeronautics and Astronautics
Bachelor of Computer Science (BS), Software Engineering
Boeing 2013 - Present
NC Machinery 2012 - 2013
Premera Blue Cross 2011 - 2012
Community Health Plan of Washington via Aerotek 2010 - 2011
Seattle Children's Hospital 2007 - 2009
KeyBank 2005 - 2007
Seattle Goodwill Industries 1998 - 2001
Avaya 1997 - 2000
Skills
Recruiting, Technical Recruiting, Human Resources, Performance Management, Policy, Employee Engagement, College Recruiting, Personnel Management, Applicant Tracking..., Onboarding, Temporary Placement, Internet Recruiting, Taleo, Information Technology, Interviews, Team Building, Employee Relations, Leadership, Management, Customer Service
Education
Central Washington University
Bachelor's Degree, Education
KR
IR June 2009 - Present
Matrix Technologies December 2001 - June 2009
Avaya July 1998 - October 2001
Skills
Avaya, Unified Communications, VoIP, Channel, Channel Management, Telecommunications, Solution Selling, Channel Marketing, PBX, Direct Sales, Telephony, Consultative Selling, Cloud Computing, Multi-channel Marketing, Channel Partners, Selling, Managed Services, SIP Trunking, Call Centers, Partner Management, Go-to-market Strategy, IP, Video Conferencing, Enterprise Software, IVR, Channel Sales, Salesforce.com, Software Industry, Contact Centers, CTI, Product Management, SIP, CRM, Sales Enablement, SaaS, MPLS, Data Center, Sales Engineering, Call Logging, Pre-sales, Telepresence, Strategic Partnerships, Wireless, Business Alliances, Unified Messaging, Complex Sales, ACD, Hosted Services, Ethernet, Sales Process
Education
John Jay College of Criminal Justice
Bachelor of Science (BS), Criminal Justice and Behavioral Sciences
Villanova University
NACR August 2015 - Present
Consolidated Technologies Inc November 2013 - March 2015
Progressive Communications, LLC February 2010 - April 2013
Avaya January 2000 - November 2009
Skills
Avaya, Telecommunications, Avaya PBX, IP, VoIP, Telephony, Call Center, Switches, Unified Communications, Call Centers, SIP, Software Installation, Servers, Managed Services, Wireless, LAN-WAN, Avaya Technologies, IVR
Education
City University of New York-Herbert H. Lehman College
Bachelor's degree
Avaya June 2013 - Present
The Moore School of Business July 2011 - May 2013
Honeywell Process Solutions May 2012 - August 2012
KBR Services, Inc. - global engineering and services company, formerly a Halliburton subsidiary September 2006 - April 2010
Skills
Union Negotiations, Government, Operations Management, International Project..., Project Management, Training, Process Improvement, Team Building, Customer Service, Analysis, Inventory Management, Contract Management, Microsoft Excel, Project Planning, Budgets, Microsoft Office, PowerPoint, Global Sourcing, Six Sigma, Procurement, Continuous Improvement, Management, Negotiation, Supply Chain, Market Research, Program Management, Strategic Planning, Team Leadership, Lean Manufacturing, Quality Assurance, Supply Chain Management, Strategy, Data Analysis, Forecasting, Cross-functional Team..., Work Instructions, Strategic Sourcing, SAP, Business Process..., Leadership, Contract Negotiation, Demand Supply Planning, Supply Network Planning, Integrated Business..., Change Management, Logistics, Materials Management, Time Management, DMAIC, DFSS Green Belt
Education
University of South Carolina-Columbia 2011 — 2013
IMBA, Operations/Supply Chain Management
Sprachinstitut Tübingen 2012 — 2012
Intensive Deutsch Studies, German Language / German Business Language Studies
New Horizons Computer Learning Center 2008 — 2008
Certificate, Project Management Certificate
FG Wilson School 2007 — 2007
A.E Certificate, Schematic Troubleshooting, A
City University of New York 2000 — 2004
BS, Mathematics
Disney ABC Television 2009 - 2014
Journal of Business Continuity & Emergency Planning 2007 - 2014
Disaster Resource Guide 2007 - 2014
Simon Wiesenthal Center 2005 - 2014
Business Network of Emergency Resources 2000 - 2014
Association of Contingency Planners 2009 - 2010
Comcast 2007 - 2009
Avaya 2003 - 2007
Merrill Lynch 1997 - 2003
Chase Manhattan Bank 1988 - 1997
Skills
Crisis Management, Disaster Recovery, Business Continuity, Public Speaking, Public/Private..., Risk Management, Emergency Management, Incident Management, Crisis Communications, Contingency Planning, Published Author, Guest Lecturing, Editorial, Cross-functional Team..., Homeland Security, Risk Assessment, Business Continuity..., Security, Preparedness, Project Planning, Start-ups, Governance, Strategy, Information Technology, Content Management, Copywriting, Public Relations, Non-profits, Public/private..., Management, Program Management, Interviews, Nonprofits, Emergency Services, Leadership, Team Leadership, Vendor Management, Government, Policy, Strategic Planning, Internal Communications, Information Security..., Disaster Response, Information Security, Project Management, Event Management, Business Resilience, Proposal Writing, International Relations, Strategic Communications
Education
Naval Postgraduate School and the US Dept. of Homeland Security 2012 — 2013
Executive Leaders Program (ELP)
City University of New York-Herbert H. Lehman College 1973 — 1977
River Rock Homeowners Association June 2012 - Present
Interactive Intelligence November 2011 - Present
Avaya December 2010 - November 2011
Interactive Intelligence May 2006 - December 2010
Sphere Communications November 2004 - April 2006
Artisoft (Vertical) July 2000 - November 2004
Intertel 1996 - 1998
Skills
Call Center, Telephony, Direct Sales, Unified Communications, VoIP, SIP, Telecommunications, IVR, Consultative Selling, Sales Management, Account Management, Customer Relations, Team Building, PBX, Avaya, Solution Selling, Strategic Planning, Channel, ACD, Negotiation, Customer Experience, Cloud Computing, Contact Centers, Enterprise Software, Channel Partners, Professional Services, Selling, Call Centers, Sales, Networking, Customer Service, Sales Operations, Partner Management, SaaS, Salesforce.com, Pre-sales, Consulting, CRM, CTI, Sales Process, Managed Services, Demand Generation
Education
Chapman University 1992 — 1994
BSBA
Charlevoix High School
Centermark Global Solutions 2011 - Present
Avaya 2000 - 2011
Living Water Fellowship Church 1999 - 2009
Nortel Networks 1995 - 2000
Skills
Cloud Computing, Managed Services, Unified Communications, Telecommunications, Storage, Data Center, VoIP, Leadership, Public Speaking, Networking, New Business Development, Strategic Partnerships, Account Management, Cisco Technologies, Solution Selling, Lead Generation, Sales Management, Published Author, Motivational Speaking, Pastoral Care, Chaplaincy, Thought Leadership, Personal Development, Enterprise Software, Wireless
Education
Saint Louis University 1982 — 1984
Marketing
Southern Illinois University, Edwardsville 1980 — 1982
Journalism
Chaffey College 2007 — 2008
Entrepreneurial Business
Sun Grove Bible College 1981 — 1983
Ordained, Pastoral Studies, Church Leadership
California Chaplain Academy 2011 — 2012
Chaplain
Dow Jones (WSJ.com, Barrons.com, MarketWatch.com) July 2008 - Present
Dow Jones (WSJ.com) June 2006 - July 2008
Vonage December 2003 - May 2006
Avaya January 2000 - December 2003
Lucent February 1995 - January 2000
Skills
Vendor Management, Solution Architecture, Integration, SOA, Agile Project Management, Enterprise Architecture, Agile Methodologies, Cloud Computing, Enterprise Software, Web Services, Software Project..., SDLC, Software Development, Product Management, Business Analysis, IT Strategy, Leadership, IT Management, E-commerce, Program Management, SSO, Project Portfolio..., Requirements Analysis, PMO, Scrum, Business Intelligence, PMP, SaaS, Customer Experience, Application Development, Customer Service, Java Enterprise Edition, Web Development, User Experience, Identity and Access..., SAML 2.0, Mod_Mon, Security, Information Security, OAuth 2.0, Ping Identity, WS-Federation, PingFederate, OpenID Connect, Cloud Security, Cloud Applications, Data Analysis
Education
Clemson University 1991 — 1994
M.S., Industrial Engineering
Bombay University 1987 — 1990
Bachelor's Degree, Production/Industrial Engineering
PVPIT 1984 — 1987
Diploma, Automobile Engineering, Ranked 1st in State
Avaya September 2012 - Present
Aspect Software March 2008 - June 2012
Herzum January 2006 - March 2008
Herzum January 2006 - March 2008
Aspect Software January 2002 - December 2005
Aspect Software January 2002 - December 2005
Aspect Software January 1998 - December 2001
Aspect Software November 1990 - December 1997
ISC/Bunker Ramo, an Olivetti Company January 1986 - November 1990
Skills
Cloud Computing, Social Media, Software Development, Software Project..., Software Engineering, System Architecture, Blogging, Product Innovation, Rapid Prototyping, Roadmap, Research, Microsoft Technologies, Consulting, Unified Communications, Writing, Web Services, WCF, Telecommunications, Strategy, SOA, SDLC, Program Management, Mobile Applications, Distributed Systems, C#, Enterprise Software, .NET, Integration, Object Oriented Design, Visual Studio
Education
Greenville College 1983 — 1986
BS Computer Science, Business, Mathmatics
Central Christian College of Kansas 1981 — 1983
Associate of Arts (AA), General Studies
Polycom October 2010 - Present
Siemens November 2003 - September 2010
Siemens November 2003 - April 2007
Avaya October 2001 - October 2003
Lucent Technologies March 1998 - September 2001
Skills
ASAP - CA-AM Alliance..., Alliance Management, Change Management, Sales Management, Alliances, Channel Management, Strategy Development, Managed Services, Solution Selling, Go-to-market Strategy, Unified Communications, Strategic Partnerships, Channel Partners, Business Alliances, Leadership, Business Development, Strategy, Management, Strategic Planning, Video Conferencing, VoIP, Channel Sales, Account Management, Product Marketing, Direct Sales, Sales Operations, Sales Process, Telecommunications, Professional Services, Enterprise Software, Wireless, Cross-functional Team..., SaaS, Cloud Computing, Strategic Alliances, New Business Development, Outsourcing, Mobile Devices, Sales, Product Management, Start-ups, Integrated Marketing, Channel, Salesforce.com, Selling, Marketing Strategy, CRM, Sales Enablement, Data Center, Pre-sales
Education
Dowling College 1992 — 1994
MBA, General Management
City University of New York-John Jay College of Criminal Justice 1976 — 1980
BS, Criminal Justice
Thomas A. Edison HS 1972 — 1976
Technical - Electronics, Electronics
Packaging & Distribution Res December 2013 - Present
Avaya October 2007 - June 2013
Skills
Financial Analysis, Financial Modeling, Financial Reporting, Finance, Strategic Financial..., Corporate Finance, Cross-functional Team..., Mergers & Acquisitions, Risk Management, Management, Internal Controls, Accounting
Education
Clemson University - College of Business and Behavioral Science 2003 — 2007
Bachelor of Science (BS), Finance and Financial Management Services
Algotech January 2013 - Present
Algotech November 2005 - December 2012
Geomant April 2003 - October 2005
Geomant Call Center Solutions MEA October 2002 - March 2003
Avaya January 2001 - September 2002
Net' 54 September 1998 - December 2000
Skills
Call Center, Avaya, CTI, Customer Relations, Unified Communications, VoIP, IVR, Telecommunications, SIP, Business Management, ACD, Unified Messaging, Telephony, PBX, Integration, Workforce Management, Direct Sales, Speech Recognition, Software Development, Speech Analytics, Sales Management, Predictive Dialers, Lync Server 2010, Solution Selling, Account Management, Professional Services, SIP Trunking, Contact Centers, Call Logging, Video Conferencing, Sales Process, Managed Services, Partner Management, Channel Partners, Wireless, Call Centers, Cloud Computing, Telco, Cisco Technologies, Sales Operations, Consultative Selling, Negotiation, Consultancy, Outsourcing, IP, CRM, Enterprise Software, Network Design, Product Management, Lync
Education
Central European University 2015 — 2017
Master of Business Administration (M.B.A.)
Budapesti Gazdasági Főiskola 2009 — 2011
Economics-engineer, Capital management, Excellent
Kandó Kálmán Műszaki Főiskola (Budapest Polytechnic, recently Óbuda Technical University) 1995 — 1998
Informatics engineer, Informatics, Excellent
Puskás Tivadar 1990 — 1995
Telecommunications Technician, Wireless broadcasting, Best of School for 10 consecutive semesters, graduated with honors.
KM5
Krav Maga Associate
Career Development Center of Clarion University of Pennsylvania April 2014 - Present
Parkhurst Dining Services May 2012 - Present
Printing and Graphic Design Express Services October 2012 - April 2014
Avaya July 2013 - October 2013
Skills
Public Speaking, Project Planning, Event Management, Event Logistics, Team Leadership, Microsoft Office, Human Resources, Management, Leadership Development, Training, Customer Service, Critical Thinking, Guitar, Employee Relations
Education
Clarion University of Pennsylvania 2010 — 2015
Managment, Human Resources Managment, Minor: Psychology
Retired December 2012 - Present
Vonage Holdings LLC August 2010 - November 2012
AIG January 2008 - August 2010
ICT Group, Inc. June 2002 - January 2008
Avaya 1992 - 2001
Bell Labs 1981 - 1992
Skills
ITIL, VoIP, Call Center, Avaya, Contact Centers, Active Directory, Workforce Management, Software Development, CTI, Unix, CRM, Management, Telecommunications, Vendor Management, Product Management, Call Centers, Cloud Computing, Business Strategy, Strategy
Education
City University of New York City College
BS
University of Pennsylvania
MS
salesforce.com May 2013 - Present
Avaya July 2011 - May 2013
CosmoCom Software (Syntellect) September 2006 - July 2011
CosmoCom, Inc. 2006 - July 2011
Concerto, Rockwell, Aspect Software June 2004 - August 2006
BellSouth 1999 - 2003
BellSouth 1975 - 2003
Skills
Call Center, Contact Centers, CRM, Workforce Management, IVR, Direct Sales, Unified Communications, ACD, CTI, Mobile Devices, Call Centers, Enterprise Software, Vendor Management, Sales, Pre-sales, Channel, Integration, Outsourcing, Genesys, Go-to-market Strategy, Cloud Computing, Avaya, SaaS, Managed Services, Selling, Sales Operations, Account Management, SIP, VoIP, Solution Selling, Product Management, Telecommunications, Sales Management, Professional Services, Channel Partners, Salesforce.com, Management, Telephony, Strategic Partnerships, Sales Process, Consulting, Business Development, Lead Generation
Education
Christian Brothers University 1994 — 1997
Masters, Telecommunications, MIS
Avaya December 2011 - Present
Freelance Strategic Marketing January 2009 - March 2012
Trilliant March 2010 - November 2011
Lucid Edison February 2009 - March 2010
GIPS June 2007 - May 2008
Apani February 2005 - June 2007
Lantronix September 2003 - February 2005
Cisco June 1998 - September 2003
Simple Technologies January 1995 - October 1998
Skills
Product Management, Enterprise Software, Product Marketing, Start-ups, Channel Partners, Product Development, VoIP, Strategy, Cloud Computing, Program Management, Business Intelligence, Business Development, Security, CRM, SaaS, Go-to-market Strategy, Leadership, Management, Marketing, Strategic Planning, Telecommunications
Education
University of Southern California - Marshall School of Business 2006 — 2008
MBA
Chapman University
BS, Computer information Systems
Sonus Networks December 2011 - Present
Just Friends Music 1993 - Present
Avaya November 2010 - December 2011
Avaya December 2009 - November 2010
Nortel May 2000 - December 2009
The New York Times August 1999 - May 2000
Group Health Incorporated December 1992 - August 1999
Total Solutions of New York 1990 - 1999
Fiduciary Trust International July 1989 - December 1992
NYNEX Business Information Systems September 1984 - July 1989
Skills
Unified Communications, VoIP, Avaya, Unified Messaging, Cisco Technologies, CTI, Contact Centers, System Administration, Call Logging, Manufacturing, SIP, Telecommunications, Telephony, IP, IVR, Wireless, Sales Engineering, H.323, Cloud Computing, Ethernet, Pre-sales, LAN-WAN, Network Design, Networking, Integration, TDM, Enterprise Software, QoS, Solution Selling, Professional Services, Strategy, Avaya Technologies, MPLS, Network Architecture, CRM
Education
City University of New York City College 1980 — 1984
B.S., Computer Science
Avaya January 2015 - Present
Thermo Fisher Scientific August 2007 - January 2015
Technology Solutions Group 2005 - 2007
Avaya 1996 - 2005
Skills
Avaya, Telephony, VoIP, Telecommunications, CTI, Unified Communications, Call Center, Workforce Management, ACD, Call Recording, Segmentation, PBX, Switches, Call Routing, Contact Centre, Avaya PBX, Unified Messaging, Problem Solving, Project Management, Solutions Design, Solution Selling, Business Strategy, Proposal Generation, Capital Budgeting, Roadmap
Education
Clarion University of Pennsylvania 1986 — 1989
BS, Business Administration / Finance
Mt Lebanon High School
British Airways June 2015 - Present
Coldwell Banker (Reliable Real Estate) February 2015 - May 2015
Goodson Law Offices August 2014 - January 2015
Avaya January 2014 - August 2014
VocabSlam June 2013 - September 2013
The Studio Museum in Harlem February 2012 - May 2012
Civilian Complaint Review Board October 2011 - December 2011
City College of New York September 2010 - May 2011
Gant AB October 2007 - June 2008
Ralph Lauren 2008 - 2008
Skills
Proformas, Offering Memorandum, Loan Modifications, Investment Properties, Data Analysis, Business Development, Real Estate Development, Financial Analysis, Project Management, Leadership, PowerPoint, Microsoft Office, Management, Microsoft Excel, Marketing, Research, Microsoft Word, Economics, Teamwork, Customer Service, Community Outreach, Grant Writing, Sales, Corporate Finance, Macroeconomics, Portfolio Management, Telecommunications, Account Management, Solution Selling, Public Speaking, Social Media, Salesforce.com, Cloud Computing, Strategic Partnerships, Call Centers, Real Estate, Short Sales, Sales Management, Salesforce.com..., Salesforce.com..., Finance, Strategic Planning, Direct Sales, Start-ups, Event Planning
Education
City University of New York City College 2010 — 2014
Bachelor's Degree, Economics
NYU School of Professional Studies
French
Avaya October 2012 - Present
Conversive, Inc May 2010 - October 2012
Creative Virtual USA July 2009 - May 2010
Microsoft October 2006 - June 2009
Colloquis January 2006 - October 2006
Skills
JavaScript, Software Project..., Software Design, jQuery, Software Development, Web Applications, Subversion, Project Management, Software Engineering, Web Development, XML, Distributed Systems, Mobile Applications, User Experience, Content Management, Python, HTML, CSS, Linux, Perl, Git, Creative Writing, Technical Writing, BuddyScript, Natural Language..., Chat, SaaS, Cloud Computing, Integration
Education
City University of New York-Brooklyn College 2003 — 2005
Bachelor of Fine Arts, Creative Writing
City University of New York-Brooklyn College 2003 — 2005
Bachelor of Arts (B.A.), Creative Writing
5280 Systems Consulting Group July 2015 - Present
ForeThought.net July 2015 - Present
Metaswitch Networks December 2006 - July 2015
EMC (DBA Business Edge Solutions) August 2006 - December 2006
TelCentris March 2006 - September 2006
Avaya July 2005 - February 2006
Dell (DBA Carrier Access Corporation) August 2004 - July 2005
Level 3 Communications September 2000 - August 2004
Verizon Business (DBA MCI, Rhythms NetConnections) September 1999 - June 2000
Skills
SIP, VoIP, SIP Trunking, MGCP, Softswitch, Telecommunications, System Deployment, Networking, SS7, Computer Network..., Telephony, Network Engineering, ISUP, Metaswitch, Project Management, IP, Linux, DSL, TCAP, Technical Training, Technical Writing, Solaris, Unix, Hosted Voice, Customer Relations, IP Phones, Hosted VoIP, MetaSwitch Softswitch, Broadsoft, Sonus Networks..., VIPER Softswitch, Network Operations, Avaya Communication..., Softswitch Translations, Course Development, Camtasia, Articulate, Articulate Presenter, Adobe Creative Suite, Service Management, Network Migrations, Procedure Development, Procedure Manuals, Procedure Analysis, Procedure Review, Team Building, Online Training, Cloud Communications, Network Architecture, Ethernet
Education
Christopher Newport University 1993 — 1998
BA History, Minor, International Relations
The MITRE Corporation October 2009 - Present
The MITRE Corporation August 2003 - October 2009
Avaya 1998 - 2001
AT&T/LucentTechnologies/Avaya 1976 - 2001
Bell Laboratories 1976 - 2001
ATT Bell Labs 1976 - 2001
Lucent Technologies 1996 - 2000
AT&T 1976 - 1996
Singer-Kearfott 1973 - 1975
Skills
Systems Engineering, System Architecture, Unix, Requirements Analysis, Software Development, Integration, Perl, C, Software Engineering, TCP/IP, Wireless, Telecommunications, VoIP, Testing, Program Management, Distributed Systems
Education
Rensselaer Polytechnic Institute 1975 — 1976
MSEE, Comm Theory
Clarkson University 1969 — 1973
BSEE, Electrical and Computer Engineering
Avaya January 2003 - Present
Avaya January 2001 - January 2003
Lucent Technoloies October 1998 - January 2001
AT&T January 1992 - October 1998
Skills
Avaya, Pre-sales, VoIP, Channel, Unified Communications, Telecommunications, Call Center, Servers, Channel Partners, IP, IVR, Call Centers, Disaster Recovery, Telephony, Managed Services, Cloud Computing, Solution Selling, SIP, Video Conferencing, Contact Centers, Cisco Technologies, Direct Sales, MPLS, Virtualization, WAN, Voice Mail, H.323, Integration, Unified Messaging, Networking, Wireless, ACD, CTI, LAN-WAN, Sales Engineering, Telepresence, TDM, Network Design, Ethernet, Professional Services, Routing, Network Architecture, Switches, QoS, Data Center, IP PBX, Routers, Juniper, Cisco Call Manager, TCP/IP
Education
Clark University 1986 — 1990
Bachelor's degree, Business/Commerce, General
Shelton High School 1982 — 1986
High School
Sunset Memorial Park December 2012 - Present
Renaissance Insurance Agency, Inc. August 2010 - May 2012
Renaissance Insurance Agency, Inc. December 2009 - August 2010
Renaissance Insurance Agency, Inc. August 2006 - December 2009
Moss Adams LLP February 2006 - May 2006
Morgenthaler January 2005 - July 2005
Avaya October 1998 - December 2004
Pioneer-Standard Electronics January 1997 - October 1998
Pioneer-Standard Electronics August 1994 - December 1996
Skills
Interpersonal..., Detailed Organization, Leadership, Customer Satisfaction, Data Analysis, Microsoft Office, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Visio, Negotiation, Call Center, Training, Project Management, Client Relations Skills, Overseeing, Troubleshooting, Telecommunications, Team Building
Education
Cleveland State University
B.A., Spanish
Unemployed February 2015 - Present
Beacon Hill Staffing Group June 2014 - November 2014
Vieau Enterprises March 2014 - June 2014
Avaya 2001 - February 2014
Lucent Technologies April 1999 - 2001
Mosaix Incorporated December 1997 - April 1999
Accessline Communications 1992 - December 1997
I-Net Incorporated 1991 - 1992
US NAVY 1973 - 1991
Skills
Telephony, Troubleshooting, Avaya, Networking, Integration, Software Documentation, Testing, Software Installation, Process Improvement, Linux, Servers, IVR, Contact Centers, ISDN, CTI, Avaya Technologies, Telecommunications, •Experience in Call..., •Dependable..., Proactive Contact..., VoIP, •Experience in..., •Experience in the..., •Highly experienced..., •Proven flexibility to..., •Proven Skills in..., •Experience in..., •Excellent mechanical..., •Reliable abilities in...
Education
City University of Seattle
Associate of Science (AS), General Studies
Genesys April 2014 - Present
Avaya January 2012 - April 2014
Avaya February 2009 - December 2011
Wells Fargo June 2002 - February 2009
Cisco Systems April 1993 - June 2000
Alcatel Network Systems April 1990 - April 1993
Computer Sciences Corporation 1991 - 1991
BT 1989 - 1991
Electronic Data Systems October 1985 - April 1988
US Army December 1981 - October 1985
Skills
Sales Engineering, Consulting Engineering, Call Recording, Application Optimization, Gateway, Gatekeepers, Network Optimization, Routing Protocols, Networking, WAN Optimisation, Network Security, BGP, Cisco Technologies, Network Design, QoS, VoIP, Network Architecture, SIP, IP, Engineers, Routing, Managed Services, Gatekeeper, Call Logging, Network Engineering, MPLS, Unified Communications, OSPF, Telecommunications, Routers, Avaya, Telephony, Switches, LAN-WAN, Ethernet, Cisco Call Manager, IVR, H.323, SIP Trunking, Call Centers, Avaya Technologies, Data Center, Cloud Computing, Integration, Solution Selling, SaaS, Wireless
Education
City Colleges of Chicago-Wilbur Wright College 1983 — 1985
Computer Electronics Technology
Central Texas College 1982 — 1983
Computer Electronics Technology
US Army Signal Command Ft. Gordon GA 1982 — 1982
Certification, US Army Technical Controller School
Department of Information Systems, Arkansas State April 2011 - Present
Verizon Business January 2010 - March 2011
Avaya October 2004 - March 2009
Avaya 2000 - 2004
Lucent Technologies 1996 - 2000
Telcordia Technologies (formerly Bellcore) 1990 - 1996
Skills
Requirements Analysis, SDLC, Integration, Cloud Computing, Telecommunications, Agile Methodologies, PMP, Vendor Management, Business Analysis, SOA, Program Management, Software Project..., IT Strategy, Web Services, Enterprise Software, Security, Pre-sales, Project Management, Management, Enterprise Architecture, Project Planning, Testing, Project Portfolio..., Information Technology, Business Intelligence
Education
Clarkson University 1988 — 1990
MS, Computer Science
University of Madras
BS, Mathematics
Avaya January 2006 - Present
Avaya/Lucent/ATT May 1994 - December 2005
Skills
Avaya PBX, Avaya, CTI, SIP, IP, IVR, ACD, Telephony, PMP, Vendor Management, PBX, Telecommunications, VoIP, Program Management, Call Center, LAN/WAN, Troubleshooting, Unified Communications, Integration, Modular Messaging, Process Improvement, Problem Solving, Deployment, Team Building, H.323, Managed Services, Voice Mail, Change Management, Call Recording, WAN, Unified Messaging, Contact Centre, Consultancy, Customer Relations, T1, Pre-sales, TDM, Call Centers, VPN, ISDN, LAN-WAN, Contact Centers, Video Conferencing, Security, Servers, Firewalls, Ethernet, Network Design, Wireless, Data Center
Education
Rensselaer Polytechnic Institute 1999 — 2003
Master of Engineering, Computer and Systems Engineering, GPA 3.56
Rensselaer Polytechnic Institute 1999 — 2001
Computer Science Graduate Certificate, Computer Network Communications
Charter Oak State College 1995 — 1999
Bachelor of Science, IS with Major in IT, Electrical Systems, Minor in Mathematics and Management
Hartford State Technical College 1992 — 1994
Associate of Science, Electrical Engineering Technology, 3.8 GPA
NACR 2003 - Present
Avaya June 2010 - March 2015
Skills
Avaya, Telecommunications, Modular Messaging, Avaya PBX, Voice Mail, Call Recording, PBX, IVR, Telephony, Call Center, VoIP, Program Management, IP, Video Conferencing
Education
Cleary University 1996 — 1997
BA Business, Business
Cleary College, Michigan
Bachelor of Business Administration (B.B.A.)
CVS Health August 2013 - Present
Avaya January 2011 - August 2013
GSI Commerce Inc May 2006 - December 2010
BusinessEdge Solutions 1999 - 2006
Skills
PMO, Project Planning, SDLC, Project Portfolio..., Software Project..., Program Management, Integration, Resource Management, Business Process..., Project Delivery, Agile Methodologies, Vendor Management, ITIL, Business Intelligence, PMP, IT Strategy, SharePoint, E-commerce, Agile Project Management, Analysis, Software Development, Business Analysis
Education
Hunter College
Bachelor, Computer Science
Valencia Reserve 2011 - Present
Sensor Technologies Inc February 2007 - September 2009
Avaya 2006 - 2007
ITT Avionics 2004 - 2006
NextHop Communications, Inc 2003 - 2004
Jedai Inc 2000 - 2002
Paradyne Inc 1995 - 2000
Modern Technologies Corporation 1993 - 1995
Allied-Signal Bendix 1985 - 1993
ITT Avionics 1981 - 1985
Skills
Embedded Systems, VxWorks, Software Engineering, Systems Engineering, SIP, C, Debugging, System Architecture, Perl, Device Drivers, Embedded Software, RTOS, SNMP, Software Design, Testing
Education
City University of New York City College 1959 — 1963
BEE, Electrical Engineering
Rutgers University-New Brunswick
MSEE
Cisco Systems August 2010 - Present
Avaya June 2001 - July 2010
3Com April 1997 - April 2001
Morgan Stanley February 1996 - March 1997
Align Communications April 1994 - January 1996
Bank of America December 1986 - March 1994
Skills
Security, WAN, Networking, Network Security, TCP/IP, Unified Communications, Telecommunications, Routing, IP, VoIP, VPN, Pre-sales, Cisco Technologies, Switches, Sales Management, Data Center, Network Architecture, H.323, MPLS, Network Design, Network Engineering, Virtualization, Ethernet, QoS, Cloud Computing, Wireless, SIP, IXIA, Managed Services
Education
City University of New York-Hunter College
BA, Economics / Minor Computer
Lake Trust Credit Union July 2011 - Present
Cross Telecom 2004 - July 2012
Avaya October 2000 - June 2004
Mid-State Fluid Power October 1989 - May 2000
Skills
Unified Communications, Solution Selling, Contact Centers, Managed Services, Direct Sales, Telephony, Avaya, Management, Call Center, Marketing Strategy, Sales, CTI, Telecommunications, VoIP, Data Center, Account Management, SaaS, Channel Partners, Cloud Computing, Call Centers, Avaya Technologies, IVR
Education
University of Michigan-Flint 1984 — 1988
BAS, Business
The George Washington University
Master's Certificate in Project Management, Project Management
The George Washington University 2011 — 2013
Associates Certificate in Project Managment, Project Management
Cleary University 2015 — 2016
MBA Candidate, Business Administration and Management
Booz Allen Hamilton June 2008 - July 2014
Avaya August 1996 - May 2008
AT&T/Lucent Technologies, Inc. August 1996 - October 2000
Kelly Services 1988 - 1996
Mann Services 1988 - 1988
The Society of the Plastics Industry, Inc. 1980 - 1985
W. R. Grace & Co. 1975 - 1980
Skills
Program Management, Human Resources, Training, Employee Relations, Management, Executive Office..., Operations Management, Administrative..., Department Budgeting, Expense Reports, Office Administration, Microsoft Office, Ariba, Concur, SAP HR
Education
City University of New York-College of Staten Island
Associate's Degree -Business Administration, Business/Finance/Psychology
College of Staten Island
Economics/Finance, Psychology
Professional and Personal Development 2011 - Present
DCI Donor Services, Inc. February 2015 - May 2015
MedSolutions September 2014 - January 2015
Direct General Insurance October 2013 - February 2014
HP Enterprise Services/Healthways 2013 - 2013
International Paper June 2011 - December 2011
Gaylord Opryland Resort & Convention Center January 2008 - February 2009
Permanent General 2007 - 2007
Avaya 2006 - 2007
Corrections Corporation of America 2003 - 2005
Skills
Project Management, PMP, Telecommunications, Infrastructure, Data Center, Service Delivery..., Telecommunications..., Microsoft Office, IT Management, Customer Relations, Management, Business Analysis, Requirements Gathering, Strategic Planning, Networking, Attention to Detail, Cisco Technologies, Call Centers, Process Improvement, Vendor Management, Security, Contract Negotiation, Analysis, Service Delivery, Integration, ITIL, Cross-functional Team..., IT Strategy, Risk Management, Troubleshooting, Program Management, Disaster Recovery, Visio, Training, Problem Solving, Planning, data center build out, Team Leadership, Account Management, Software Documentation
Education
Christian Brothers University 1991 — 1993
M.S., Telecom & IT Mgmt.
Christian Brothers University 1984 — 1988
B.S., Telecom & IT Mgmt
Avaya May 2013 - Present
Avaya March 2011 - May 2013
Avaya October 2010 - March 2011
Avaya October 2008 - September 2010
Alcatel-Lucent 2006 - 2007
Lucent Technologies 2002 - 2007
Lucent Technologies, Inc June 1999 - June 2002
Lucent Technologies, Inc. August 1996 - June 1999
AT&T May 1984 - August 1996
NYC Criminal Justice Agency November 1978 - May 1984
Skills
Telecommunications, Vendor Management, Managed Services, Avaya, Project Management, Integration, Program Management, Cloud Computing, Outsourcing, Supply Chain, ITIL, Disaster Recovery, Data Center, Information Technology, Management, Avaya Technologies, Cross-functional Team..., IT Strategy, Process Improvement
Education
Stevens Institute of Technology 2004 — 2007
Master of Science in Telecommunications Management, Computer Systems Networking and Telecommunications, 50% completed
Kean University 1989 — 1991
Master of Science, Management Systems Analysis
City University of New York-John Jay College of Criminal Justice 1975 — 1979
Bachelor of Science, Criminal Justice
Honeywell January 2009 - Present
Honeywell May 2007 - October 2008
Alcatel-Lucent 2002 - 2006
Avaya 2001 - 2002
Lucent Technologoes 1997 - 2000
AT&T 1990 - 1997
Skills
Crisis Management, Business Continuity, Corporate Security, Disaster Recovery
Education
City University of New York 1969 — 1973
CSC - Computer Sciences Corporation September 2015 - Present
SAIC for Headquarters, United States Marine Corps February 2015 - September 2015
SAIC for United States Special Operations Command October 2014 - February 2015
M.A. Victor and Associates June 1991 - October 2014
US Department of Defense April 2010 - August 2013
Avaya Inc. November 2006 - February 2009
Avaya January 2004 - November 2006
Florida Atlantic University June 2001 - June 2004
Watkins Motor Lines 2000 - 2001
Kirchman Corporation 1999 - 2000
Skills
Data Warehousing, Integration, Technical Architecture, SDLC, Business Intelligence, Enterprise Architecture, Data Integration, Systems Engineering, Systems Analysis, Large Systems..., Unix, Microsoft SQL Server, Oracle, Databases, Requirements Analysis, Database Design, SQL, Performance Tuning, Solaris, ETL, Linux, Solution Architecture, DB2, Disaster Recovery, Security, Architectures, Enterprise Software, Windows Server, Java, System Administration, Business Objects, Programming, Perl, Analysis, PL/SQL, Telecommunications, Data Modeling, Data Analysis, Software Development, Visio, SharePoint, Software Project..., Data Migration, Database Administration, Consulting, Architecture
Education
The Johns Hopkins University 2014 — 2016
Master of Science (M.S.), Information Systems Engineering
Penn State University 2010 — 2013
Bachelor of Science (B.S.), Information Sciences and Technology, with High Distinction (Magna Cum Laude)
Computer Science School, Marine Corps Development and Education Command 1985 — 1986
Technical Diploma, s/3xx
City University of New York City College 1981 — 1984
Computer Science
New York City Board of Education
CamSoft Inc January 2007 - Present
Oak & Associates January 2003 - December 2006
Avaya 1997 - 2002
Skills
SQL, Customer Relations, Project Implementation, SAP R/3, Oracle SQL, Unix Shell Scripting, Primavera, Siebel, PL/SQL, EDI, FoxPro, MS Office Suite, COBOL, Requirements Analysis, Microsoft Office, Primavera P6, Business Analysis, Customer Service, SDLC, Data Warehousing, SAP, Integration, SAP ERP, Consulting, Business Intelligence, Oracle, Software Project..., Agile Methodologies, Java
Education
Cleveland State University
MBA, MIS
University of Pune
MBA, Marketing
Osmania University
BCom(Hons), Accounting, Economics
Chaithanya Kalasala
Commerce, Economics
St Johns Church High School
Math, Science
Unify July 2014 - Present
IPC Systems, Inc. March 2011 - June 2014
Level 3 Communications March 2010 - February 2011
Avaya December 2009 - March 2010
Nortel July 2007 - December 2009
Siemens Communications, Inc April 2005 - July 2007
Alcatel August 2002 - April 2005
ROLM, IBM, Siemens 1986 - 2002
MCI 1982 - 1984
SBS 1981 - 1983
Skills
Unified Communications, VoIP, IP, Agile Methodologies, SIP, Solution Selling, Telecommunications, Managed Services, Cloud Computing, Wireless, Telephony, Professional Services, Integration, Network Design, Call Center, Mobile Devices, Switches, Product Management, WAN, LAN-WAN, Vendor Management, Solution Architecture, Sales Engineering, Networking, Pre-sales, Enterprise Software, Routing, Service Delivery, Cisco Technologies, CTI, MPLS, SIP Trunking, Video Conferencing, Network Architecture, Avaya, Selling, TCP/IP, Virtualization, Data Center, QoS, IVR, CRM, Ethernet, Channel, Leadership, SaaS, Contact Centers, Disaster Recovery, Call Centers, Network Engineering
Education
City University of New York-Brooklyn College
BA, Economics
Level 3 Communications 2011 - Present
Teoma Systems 2002 - 2009
Avaya 1994 - 2002
Skills
Unified Communications, Managed Services, VoIP, Solution Selling, Telephony, Telecommunications, Cloud Computing, MPLS, IP, Data Center, SIP, Co-location, Professional Services, SaaS, Avaya, Wireless, Call Centers, Direct Sales, Ethernet, IVR, Salesforce.com, Contact Centers, WAN, SIP Trunking
Education
Clark Atlanta University 1982 — 1987
Bachelor of Science (BS), Computer Science
Avaya April 1993 - Present
Lucent Technologies 1995 - 2002
Simpact Associates December 1990 - April 1993
Voicemail International (VMI) August 1985 - December 1990
Skills
Managed Services, Solution Selling, Telecommunications, Channel, Avaya, Unified Communications, IVR, VoIP, SIP Trunking, Telephony, Telepresence, Professional Services, IP, Sales Operations, Contact Centers, MPLS, Channel Partners, WAN, CRM, SIP, Unified Messaging, CTI, Co-location, Wireless
Education
City University of New York-Hunter College 1970 — 1973
BA, History
n2Grate December 2013 - Present
Iron Bow Technologies June 2010 - November 2013
ePlus Technology June 2008 - June 2010
Cisco August 2006 - June 2008
Avaya January 2005 - July 2006
Education
Christopher Newport University
Bachelor of Science (BS), Business Administration and Management, General
AT&T December 2008 - Present
Avaya 2000 - 2008
Lucent Technologies 1995 - 2000
Skills
Integration, Java, Telecommunications, Solaris, Security, Unified Communications, System Architecture, IP, Perl, QoS, Embedded Systems, Wireless, Routers, Network Design, Test Planning, Distributed Systems, System Testing, Troubleshooting, Unix, Telephony, VoIP, SNMP, Software Engineering, ClearCase, SIP, TCP/IP, Avaya, Testing, MPLS, Routing, ISDN, Agile Methodologies, Linux, H.323, Network Architecture, Ethernet, Cloud Computing, LAN-WAN, Software Development
Education
City University of New York City College 1981 — 1983
B.S, Computer Science
New York city College of Technology 1979 — 1981
Associate in Applied Science, Data Processing
Avaya February 2015 - Present
NACR August 2014 - February 2015
Avaya March 2009 - July 2014
Dimension Data April 2006 - March 2009
Callisma / AT&T Consulting Solutions 2000 - 2006
Callisma, Inc. 2000 - 2006
Technology Consulting Group March 1998 - September 2000
LOTEPRO CORPORATION 1990 - 1998
Skills
Business Development, Strategy, Program Management, Cloud Computing, Leadership, Managed Services, Professional Services, SaaS, Sales, Solution Selling, Unified Communications, Outsourcing, Acccount Management, IT Management, Cross-functional Team..., CRM
Education
Clemson University 1970 — 1972
Verizon Wireless September 2008 - Present
Avaya 2006 - September 2008
Algen Design and Manufacture April 2003 - February 2006
Agere Systems 2000 - 2003
Skills
Telecommunications, VoIP, IP, LTE, Telephony, Cross-functional Team..., Embedded Systems, CDMA, Project Management, Mobile Wireless Devices, Go-to-market Strategy, Cellular Communications, SIP, Fiber Optics, GSM, MPLS, Ethernet, Integration, Wireless Networking, Unified Communications, WiFi, Mobile Communications, TDM, RF, ATM networks, Manufacturing, Product Marketing, Product Management, Management, Mobile Devices, Vendor Management, Wireless, Mobile Broadband, TCP/IP, 3G, Broadband, Mobile Technology
Education
Stevens Institute of Technology 1980 — 1982
MSCS, Computer Science, Electrical Engineering
City University of New York 1972 — 1979
Bachelor's degree, Electrical and Electronics Engineering
Cisco June 2015 - Present
GDH Consulting Inc. August 2014 - June 2015
Avaya Government Solutions December 2012 - May 2014
Avaya Government Solutions April 2011 - November 2012
Avaya November 2008 - March 2011
Avaya January 2007 - November 2008
Siemens Communications 1993 - 1998
ROLM 1982 - 1992
Skills
Avaya, Professional Services, Management, Unified Communications, Telephony, VoIP, Managed Services, SIP, Telecommunications, Contact Centers, Customer Satisfaction, Sales, IVR, LAN-WAN, PMP, Troubleshooting, WAN, Wireless, Project Management, CTI, Cloud Computing, Avaya Technologies
Education
Central Michigan University 1992 — 1998
Bachelor of Applied Science (B.A.Sc.), Organizational Leadership
JMKillik & Associates, Inc. 1999 - Present
Masterfoods, Inc. (MARS) September 2007 - April 2008
Mars Confectionery 2007 - 2008
AMGEN 2006 - 2006
Army Logistics Modernization Program (LMP) 2002 - 2003
Avaya 1999 - 2000
Education
Cleveland State University 1970 — 1974
BBA - MGT, Management
Covance February 2012 - Present
Celgene February 2011 - April 2012
Campbell Soup November 2010 - February 2011
Avaya 2009 - September 2010
IBM Global Services 2004 - April 2009
IBM 1999 - 2004
Lucent Technologies 1994 - 1998
AT&T Bell Laboratories 1985 - 1994
Skills
Business Process..., Offshoring, Project Management, ITIL, IT Management, Cloud Computing, IT Service Management, Service Delivery, Software Development, Software Project..., Security, Vendor Management, Project Portfolio..., IT Outsourcing, Program Management, Resource Management, PMO, Disaster Recovery, Telecommunications, PMP, SDLC, Integration, Testing, Infrastructure, Management, Solution Architecture, Project Delivery, IT Strategy, Enterprise Software, Requirements Analysis, Managed Services, Business Process, Business Process..., Cross-functional Team..., Agile Project Management, Business Analysis, Business Intelligence, Enterprise Architecture, Data Center, Governance, Business Transformation, IT Operations, MS Project, SharePoint, Requirements Gathering, Visio
Education
Clemson University 1977 — 1979
MS, Applied Mathematics, Computer Science
Nicholls State University 1973 — 1977
BS, Mathematics
Edward Douglas White High School
Swampfox, Inc. March 2009 - Present
Avaya May 2002 - February 2009
Conita Technologies, Inc. November 1999 - May 2002
NCR July 1992 - October 1999
Skills
Web Applications, Linux
Education
Clemson University 1987 — 1992
BS, Electrical Engineering
Avaya Client Services September 2013 - Present
Avaya April 2008 - September 2013
Avaya February 2005 - April 2008
Avaya December 2001 - February 2005
Avaya / Lucent Technologies May 1998 - December 2001
Lucent Technologies / AT&T February 1995 - May 1998
AT&T Denver Works June 1985 - April 1993
Skills
VoIP, Telecommunications, SIP, Unified Communications, IP, Telephony, Avaya, Wireless, TCP/IP, IVR, Integration, Agile Methodologies, H.323, Unix, Cloud Computing, Software Development, Managed Services, Ethernet, Vendor Management, Software Project..., Pre-sales, Testing, Cross-functional Team..., Embedded Systems, Project Management, Management, Product Development, Project Planning, CTI, Team Leadership, Product Lifecycle...
Education
Clarkson University 1992 — 1995
Master of Science (MS), Manufacturing Systems
Colorado State University 1980 — 1985
Bachelor of Science (BS), Mechanical Engineering
Stevens Institute of Technology 1997 — 1998
Master's Certificate in Project Management
Nexera Solutions April 2014 - Present
JPMorgan Chase October 2011 - April 2013
ManTech November 2010 - October 2011
L-3 Communications August 2006 - November 2010
BusinessEdge Solutions 2004 - 2006
Avaya 2000 - 2004
Lucent Technologies (Bell Labs) 1998 - 2000
AT&T 1979 - 1999
AT&T - Bell Labs 1995 - 1996
Metropolitan Life 1975 - 1979
Skills
PMP, Enterprise Architecture, Program Management, Integration, SDLC, Requirements Analysis, Software Project..., Systems Engineering, CMMI, Vendor Management, Software Development, IT Strategy, Visio, IT Management, Agile Methodologies, SharePoint, Software Engineering, Requirements Gathering, Solution Architecture, Agile Project Management, Process Improvement, PMO, Testing, Unix, Business Analysis, System Architecture, Data Warehousing, Disaster Recovery, Project Portfolio..., ITIL, Outsourcing, Business Intelligence, MS Project, Project Management, Business Process, Software Documentation, Cloud Computing, Resource Management, SOA, IT Service Management, Systems Analysis, Business Process..., Security, Databases, Quality Assurance, Information Technology, IT Operations, Data Center, Governance, Requirements Management
Education
City University of New York
B.S., Math & Computer Science
Pratt Institute
M.S., Computer Science
Netlinx Computer Solutions 2013 - Present
Juma Technology/ Nectar Services Corp. December 2004 - February 2013
Avaya September 1992 - July 2001
AT&T January 1973 - August 1992
Skills
Call Center, IP, SIP, VoIP, Telecommunications, Unified Communications, Data Center
Education
City University of New York City College 1966 — 1970
BA, Economics
Sonus February 2015 - Present
Avaya December 2009 - Present
Nortel May 2007 - December 2009
Nortel Networks 2007 - 2009
Shared Technologies November 2006 - May 2008
Skills
SaaS, Solution Selling, VoIP, Unified Communications, Avaya, Telecommunications, Telephony, Cloud Computing, Managed Services, SIP, Professional Services, Call Centers, IP, Wireless, Avaya Technologies, Sales
Education
Central Connecticut State University 1980 — 1984
Springfield Technical Community College 1980 — 1982
AS
east catholic high school 1976 — 1980
Avaya July 2015 - Present
Chrysalis Software May 2013 - July 2015
AGC Networks September 2012 - May 2013
Shared Technologies February 2006 - September 2012
Take Your Pick - All Of The Above 1984 - 2009
NextiraOne July 1999 - February 2006
Nortel 1991 - 1999
PacTel Meridian Systems 1991 - 1995
Pactel Communications Systems July 1984 - July 1991
Skills
CTI, IVR, Telecommunications, Integration, Unix, Contact Centers, Call Center, Solaris, Genesys, Unified Communications, IP, VoIP, Telephony, SIP, Avaya
Education
San Francisco State University 1980 — 1982
Biology
City College of San Francisco 1979 — 1980
Biology
Linfield College 1977 — 1978
General Education
The Villages June 2008 - Present
The Villages June 2008 - Present
Avaya July 2003 - February 2008
Capital One June 1998 - June 2003
AT&T May 1989 - May 2003
Blue Cross and Blue Shield October 1970 - April 1989
Skills
Sales, Marketing, Call Centers, Sales Management, Direct Sales, Customer Service, Management, Account Management, Team Management, Customer Retention
Education
Central Michigan University 1966 — 1970
Bachelor of Arts (BA), Education
Genentech December 2014 - Present
Avaya October 2000 - December 2013
Lucent Technologies September 1997 - October 2000
Lucent Technologies September 1997 - October 2000
Lucent Technologies June 1997 - October 2000
Skills
Avaya, Voice Mail, Troubleshooting, Networking, LAN-WAN, VoIP, Servers, Unified Communications, SIP, Telephony, Call Centers, IP, Technical Support, Switches, ACD, Telecommunications, Hardware, Software Installation, TCP/IP, Cisco Technologies, Linux, WAN, Messaging, Wireless, Avaya Aura, CTI, Routing, H.323, Data Center, Network Architecture, Avaya Technologies, Audix, IVR, Unified Messaging, Ethernet, SIP Trunking, Managed Services, TDM, MPLS, Customer Service, Computer Hardware, Computer Repair, Computer Maintenance, Customer Satisfaction, Customer Support, CCNA, Google Apps, Cross-functional...
Education
City College of San Francisco 1986 — 1989
AS, Electrical Electronics Engineering Technology
Home Sr Electronics TechnicianUC BerkeleyOctober 2013 - January 2014
Avaya April 2009 - June 2013
Octel Communications/ Lucent/ Avaya 1995 - 2009
Skills
Avaya, Telecommunications, VoIP, Linux, Telephony, SIP, Troubleshooting, Networking, Messaging, TCP/IP, Windows, Cisco Technologies, Unified Communications, IP, H.323, Operating Systems, Call Center, Security, Unified Messaging, Cisco Call Manager, Avaya Aura, Call Centers, IVR, ISDN, Audix, Software Installation, ACD, TDM, Modular Messaging, CTI, Avaya Communication..., Media Gateways, IP PBX, SIP Trunking, Avaya IP Telephony, Contact Centers, Voice Mail, LAN-WAN, T1, QoS, Ethernet, Routing, Switches, WAN, Avaya Technologies
Education
Chabot College 2014 — 2015
PMP Certification, Project Mangement
Avaya University 2002 — 2013
Studies focused in Avaya product training, leadership skills, Unified Messaging, Computer Telephony
Hayward High School 1973 — 1977
Avaya December 2009 - Present
Nortel May 2004 - December 2009
Nortel Networks January 1997 - May 2004
Periphonics Corporation June 1995 - January 1997
Skills
VoIP, CTI, Digital Signal..., Unified Communications, CAS, ISDN, SIP, Unix, Windows, Visual Studio, TDM, DPNSS, LTE, TCP/IP, Speech Recognition, Testing, Debugging, IVR, Telephony, Integration, Telecommunications, Video Conferencing, C++, SS7
Education
City University of New York City College 1989 — 1995
BSEE, Digital Signal Processing / Telecommunications
Scientific Research Corporation May 2009 - Present
InfiStar Corporation March 2004 - March 2009
Avaya August 1999 - August 2000
United States Navy May 1995 - May 1999
Skills
CISSP, Vulnerability Assessment, Information Security, Information Security..., Computer Security, Active Directory, Information Assurance, Troubleshooting, Encryption, Nessus, Systems Engineering, Network Security, Security, Integration, Process Improvement, Visio, Disaster Recovery, Hardware, Firewalls, PCI DSS
Education
Georgia Institute of Technology 2000 — 2004
MS, Electrical Engineering, Information Security
Clark Atlanta University 1988 — 1993
BS, Mathematics, Physics
DataNet, Inc. January 2013 - Present
Knowledge Enterprises, Inc. September 2001 - December 2012
Avaya September 1993 - July 2001
Skills
Process Improvement, Contract Negotiation, CRM, Project Management, Sales, Customer Service, Software Development, Outsourcing, Call Centers, Analysis, Sales Operations, System Administration, Quality Assurance, Account Management, Cross-functional Team..., Cloud Computing, Vendor Management, SaaS, Databases, Sales Management, Product Management, Direct Sales, Networking, Business Intelligence, Telecommunications, Web Applications
Education
Cleveland State University 1973 — 1977
Communication, Interpersonal and Mass Media Communication
Avaya February 1997 - Present
Avaya February 2003 - April 2011
Avaya/ATT/Lucent Technologies February 1997 - January 2003
Skills
Avaya, Technical Training, Pre-sales, PBX, TDM, Telephony, SIP, Unified Communications, T1, VoIP, LAN/WAN, IP, QoS, Avaya PBX, Telecommunications, Troubleshooting, Voice Mail, Unified Messaging, Linux, Video Conferencing, TCP/IP, WAN, Cisco Call Manager, LAN-WAN, CCNA, ISDN, H.323, Contact Centers, Cisco Technologies, VPN, ACD, SIP Trunking, IVR, CTI, IP PBX, Ethernet, Switches, Routing, Avaya IP Telephony, MPLS, Managed Services, Network Design, Wireless, Sales Engineering, Routers, Network Architecture, WebRTC Integration and..., Network Engineering, Telepresence, WLAN
Education
Central Connecticut State University 1990 — 1992
Technical Industry Certifications
VCA5- DataCenter Virtualiztion, VMWare Certified Associate - Data Center Virtualization
New England Technical Institute 1992 — 1994
ACSE, Electrical, Electronic and Communications Engineering Technology/Technician, 3.2
Avaya University
Avaya Professional Certifications
State of Connecticut
Telecommunications Contractor
Strategic Products and Services (SPS) August 2010 - Present
Consultedge, Inc. January 2003 - September 2010
Avaya 2001 - 2003
Lucent Technologies 1997 - 2001
AT&T 1984 - 1998
Skills
PMP since 1994, Low Voltage Electrical..., Avaya, Telephony, VoIP, Telecommunications, Managed Services, SIP, Call Centers, Contact Centers, Unified Communications, IVR, IP, Cisco Technologies, T1, LAN-WAN, Professional Services, MPLS, Wireless, Data Center
Education
Central Piedmont Community College
Charlotte College
Associate's degree, Business Admin.
Digital DataVoice March 2012 - Present
AT&T November 2010 - March 2012
Avaya May 2006 - November 2010
University of Denver 1994 - 2010
NEC 2004 - 2006
Skills
Call Center, Professional Services, ACD, Avaya, Cisco, New Business Development, Strategic Planning, Mobile Applications, Call Centers, Cisco Technologies, Management, Pre-sales, Telecommunications, Program Management, CTI, IVR, VoIP, Enterprise Software, Managed Services, Telephony, SIP, Business Development, IP
Education
University of Denver 1992 — 1994
MS, Telecommunications
Regis University
Master of Science (MS) (in progress), Computer Science
Clarkson University 1977 — 1981
BS, Engineering
Avaya January 2013 - Present
RADVISION March 2011 - December 2012
Cisco Systems (contract) September 2010 - March 2011
Google Inc (contract) October 2007 - September 2010
Google 2007 - 2010
Ritsnet Inc July 2007 - August 2007
Cleveland State University February 2006 - May 2007
Dell International Services February 2005 - June 2005
Skills
Video Conferencing, Unified Communications, Telepresence, Tandberg, H.323, VoIP, SIP, Telecommunications, Video, Network Architecture, Networking, Windows, Technical Support, Troubleshooting, IP, Cisco Technologies, Integration
Education
Cleveland State University 2006 — 2007
M.S, Electrical Engg.
Kavikulguru Institute of Technology 2000 — 2004
Science BS, Electronics Engineering
Dell May 2012 - Present
Citrix Systems September 2011 - Present
Avaya January 2010 - October 2011
Nortel 2005 - January 2010
Ericsson 2003 - 2005
Nortel Networks 1999 - 2002
Cisco 1996 - 1999
Wellfleet Communications 1994 - 1996
United States Navy 1983 - 1989
Skills
Virtualization, Cloud Computing, Security, Strategic Partnerships, Negotiation, Six Sigma, P&L responsibility, Data Center, Enterprise Software, SaaS, Wireless, Business Development, Solution Selling, Strategy, Networking, P&L Management, Pre-sales, IP, Managed Services, Telecommunications, Professional Services, Management
Education
Iona College 1993 — 1994
MS Information Systems, Information Systems
City University of New York 1989 — 1992
BS Management Information Systems, Information Systems
Hewlett-Packard November 2014 - Present
Avaya November 2009 - November 2014
Nortel November 2004 - November 2009
Self Employed August 2001 - November 2004
TDS Metrocom May 1994 - November 1999
University of Wisconsin April 1991 - May 1994
Scripps Institution of Oceanography October 1986 - January 1990
Lawrence Livermore National Laboratory August 1982 - October 1986
Skills
Networking, TCP/IP, Wireless, Troubleshooting, Management, Data Center, VoIP, Cisco Technologies, Testing, Product Management, Managed Services, Ethernet, Telephony, Unified Communications, IP, Cloud Computing
Education
University of California, San Diego 1986 — 1989
BSEE, Electrical Engineering
Chabot College 1983 — 1986
AASS, Literature
DeVry Institute 1979 — 1982
AASEE, Electrical Engineering
Human Resources Consultant January 2002 - Present
Gregory Case Photography 2002 - Present
Broadreach Capital Partners 2006 - 2010
Momentum 2003 - 2007
Avaya 2001 - 2002
General Magic 1996 - 2002
Skills
Photography, Quilting, Fiber Arts, art quilt, Commercial Photography, Portrait Photography, Event Photography, Travel Photography, corporate photography, Fine Art Photography, museum photography, Digital Photography, Architectural..., Editorial Photography
Education
Claremont Graduate University - Peter F. Drucker and Masatoshi Ito Graduate School of Management 1990 — 1994
Masters, Business
Avaya November 2013 - Present
Avaya 2013 - 2015
Avaya 2013 - 2015
AT&T January 2009 - November 2012
xo communications 2004 - 2006
Skills
VoIP, Telecommunications, Direct Sales, Wireless Services, MPLS, Sales Management, Managed Services, Account Management, Unified Communications, Wireless, Consultative Selling, Solution Selling, Contract Negotiation, IP, PBX, Team Building, Negotiation, Channel, ATM, Marketing Strategy, Business Strategy, New Business Development, CRM, Strategic Partnerships, Sales
Education
City University of New York-Herbert H. Lehman College
USCG Auxiliary June 2015 - Present
USCG Auxiliary January 2015 - Present
USCG Auxiliary April 2014 - Present
Avaya February 2013 - Present
USCG Auxiliary January 2013 - Present
USCG Auxiliary January 2011 - December 2014
Cerritos College January 2012 - May 2013
Avaya February 2008 - February 2013
Nortel Networks June 2008 - February 2009
Nortel Networks November 2007 - June 2008
Skills
Networking, TCP/IP, Telecommunications, SIP, Switches, VoIP, Routers, IP, Unified Communications, Cisco Technologies, Ethernet, Troubleshooting, Avaya, Avaya Technologies, Wireless, ACLS, PALS, BLS, BLS Instruction, NREMT, EMT
Education
Northcentral University 2006 — 2008
B.S., Business Accounting
Cerritos College 1988 — 1994
AA, General Studies
DeVry University 1985 — 1987
Diploma, Electronics Technology
Avaya November 2013 - Present
LiveOps May 2011 - November 2013
Cisco Systems November 2010 - May 2011
Convergys September 2008 - August 2009
Intervoice September 2006 - September 2008
Nuasis November 2003 - September 2006
Legato Systems October 2000 - August 2003
Cellular One September 1997 - August 2000
Burchell Publishing Group November 1995 - September 1997
Weeks & Associates; Legris & Associates; Edward Howard & Co. February 1991 - November 1995
Skills
Partnerships, Mergers, Analysts, Messaging, Product Marketing, Communication Training, SaaS, Product Management, Salesforce.com, Public Relations, Content Management, B2B, Crisis Communications, Internal Communications, Corporate Communications, Enterprise Software, Go-to-market Strategy, Social Media, Analyst Relations, Mergers & Acquisitions, Strategic Communications, Press Releases, Press Relations, Marketing Communications, Contact Center Strategy, Customer Engagement, Product Strategies, Corporate Strategy...
Education
Central Michigan University 1986 — 1990
BA, Journalism
Cisco Program ManagerCiscoMarch 2014 - Present
Avaya January 2010 - July 2013
Nortel February 2001 - December 2009
Nortel February 2000 - February 2001
BayNetworks February 1999 - February 2000
BayNetworks February 1998 - February 1999
United States Marine Corps February 1977 - February 1998
Skills
Cisco Technologies, Troubleshooting, IT Management, Ethernet, Enterprise Software, Networking, Disaster Recovery, Avaya, Routers, Switches, Telecommunications, Unified Communications, Professional Services, Technical Support, Service Delivery, SIP, Telephony, Call Centers, VoIP, MPLS, WAN, Managed Services, Strategic Partnerships, Management, IVR, LAN-WAN, Process Improvement, Wireless, Data Center, T1, IP, Network Design
Education
University of Maryland University College 1984 — 1986
Bachelors, Business
Coastal Carolina Community College 1980 — 1982
AAS, Computer Programming
Connellsville Area High School
Wireless Network Group September 2004 - Present
Davidson Group March 2002 - August 2004
Avaya March 1998 - January 2002
IBM April 1995 - March 1998
Onkyo Corporation April 1990 - February 1995
Skills
LTE, UMTS, 4G, Troubleshooting, CDMA, Wireless, VoIP, 3G, Microwave, Cellular Communications, WiMAX, RF, Management, Telecommunications, Fiber Optics, T1, GSM, Wireless Networking
Education
City University of New York-Brooklyn College 1978 — 1983
Bachelor of Arts (B.A.), Media Communications
Computer Sciences Corporation April 2011 - Present
Avaya 2011 - 2012
Computer Sciences Corporation March 2011 - April 2011
Skills
SAP Portal, SAP BW, SAP Netweaver, SAP ERP, ABAP, SAP R/3, SAP Implementation
Education
University of East London 2002 — 2004
M.SC, Internet Engineering
Charles Sturt University 1999 — 2002
B.I.T, Information Technology
St Bedes 1992 — 1999
Carousel Industries March 2011 - Present
Avaya July 2006 - March 2011
Spenser Communications January 2002 - July 2006
Bell Labs Lucent Technologies August 1998 - January 2002
ADP April 1990 - August 1998
Skills
Avaya, Troubleshooting, Telecommunications, Administration, Avaya PBX, VoIP, PBX, Telephony, SIP, Unified Communications, Voice Mail, H.323, Call Center, Audix, IP, LAN/WAN, Servers, LAN-WAN, Technical Support, Call Centers, Software Documentation, Hardware, Enterprise Software, IVR, ISDN, TDM, CTI, ACD, Switches, Media Gateways, Unified Messaging, Avaya Technologies
Education
Citrus College 1990 — 1992
Avaya May 2015 - Present
Avaya September 2010 - May 2015
IBM @ Cisco June 2008 - August 2010
Getronics @ Cisco December 2007 - June 2008
Skills
Cisco Technologies, VoIP, Avaya, SIP, H.323, CCNA, Unified Communications, Troubleshooting, QoS, ISDN, Cisco Certified, Avaya Communication..., IP, Telecommunications, Routing, Telepresence, LAN-WAN, Network Design, Network Engineering, G860, Avaya Expanded Meet Me..., Telephony, Avaya Technologies, Cross-functional Team..., Cross-cultural Teams
Education
Central European University 2013 — 2014
Master of Business Administration (M.B.A.)
Dunaújvárosi Főiskola - Engineer Teaching 2009 — 2010
Ma, Engineer Teaching
Dunaújvárosi Főiskola - IT Engineer 2007 — 2009
BSC, IT
Budapest Műszaki Főiskola - Engineer Teaching 2004 — 2007
Engineer Teaching
Budapest Műszaki Főiskola - IT Engineer 2003 — 2007
IT
expanding career choices July 2012 - Present
Carousel Industries May 2011 - July 2012
Unified TelData, Inc. October 2003 - May 2011
Avaya 1998 - 2003
Lucent Technologies 1990 - 1998
AT&T January 1984 - March 1990
Pacific Telephone April 1967 - January 1984
Skills
Avaya, Telephony, Contact Centers, Unified Communications, VoIP, Call Center, Video Conferencing, Voice Mail, Telecommunications, ACD, Unified Messaging, T1, Frame Relay, Audix, CTI, TDM, H.323, Ethernet, Managed Services, IVR
Education
City College of San Francisco 1966 — 1967
Riordan High School 1962 — 1966
Allianz Global Assistance September 2007 - March 2013
Viable Resources March 2003 - September 2007
Ford Motor Credit Company November 2001 - February 2003
Avaya January 2000 - June 2001
State of Michigan March 1999 - December 1999
AT&T (formerly Ameritech Cellular and Paging Wireless Operations) March 1993 - July 1998
Comerica Bank March 1980 - March 1993
Skills
Avaya, Call Centers, Contact Centers, Telecommunications, Unified Communications, Vendor Management, Avaya CMS, Cisco Technologies, CRM, IVR, ACD, Cisco Call Manager, Software Documentation, Professional Services, System Administration, Analysis, Customer Service, Telephony, VoIP, IP, SIP, Customer Experience, Workforce Management, Telephony Support
Education
Central Michigan University 1993 — 1995
Master of Science (MS), Business Administration and Management, General
Concordia University-Ann Arbor 1990 — 1992
BS, Human Resources Management/Personnel Administration, General
Kroger November 2002 - Present
Aspect Communications June 2000 - October 2002
Avaya June 1994 - June 2000
Octel Communications 1994 - 2000
Cincinnati Bell 1990 - 1994
Education
Cincinnati State Technical and Community College 1980 — 1981
Associate of Science, Electronic Engineering
Schindler Elevator Corporation (U.S.) December 2012 - Present
Warner Chilcott May 2010 - October 2012
Avaya May 2008 - May 2010
Skills
CPA NJ & NY, CPA, Income Tax, Tax Research, Tax Accounting, Auditing, Tax, International Tax, Transfer Pricing, Sarbanes-Oxley Act, SEC filings, Corporate Tax, US GAAP, GAAP, Tax Law, Sarbanes-Oxley, SEC Filings, Financial Reporting
Education
Brooklyn College
Bachelor of Science (BS), Accounting
Pace University
Master's degree, Taxation