Avaya Company
Industry: Technology company
DescriptionAvaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services. Customer service: 00 1 908-953-6000 Headquarters: Santa Clara, California, United States Revenue: 3.27 billion USD (2017) CEO: Jim Chirico (1 Oct 2017–) Subsidiaries: Radvision, Zang, Inc., Avaya Global Services, Parent organization: Avaya Hldgs
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Avaya Employees
Keller Williams Realty, Inc. August 2012 - Present
CarMax September 2011 - September 2012
Avaya December 2009 - July 2011
Nortel Networks May 2007 - December 2009
Ingredients Unlimited October 2002 - June 2004
The Home Depot August 1999 - September 2000
Best Buy November 1997 - July 1999
Skills
Leadership, Process Improvement, Customer Satisfaction, Telecommunications, Forecasting, Negotiation, Customer Service, Analysis, Sales Operations, Operations Management, Team Leadership, Account Management, Sales, Project Planning, Management, Bilingual Communications, Strategic Planning, Enterprise Software, CRM, Call Centers, Staff Development, Financial Reporting, Database Management, Productivity Improvement, Cost Reduction..., Spanish-speaking, International Relations, International Project..., International Business..., Escalations Management, Infusionsoft
Education
Universidad Anáhuac del Sur, A.C. 2005 — 2007
Master of Business Administration (M.B.A.)
California State University-Fullerton 1997 — 2003
Bachelor of Arts (B.A.), International Business
St. John's Northwestern Military Academy 1995 — 1997
High School Diploma, High School Diploma
mindSHIFT Technologies (a Ricoh Company) October 2014 - Present
Principal Financial Group June 2013 - October 2014
Avaya September 2010 - May 2012
Nortel September 2000 - March 2009
IKON Technology Services January 2000 - August 2000
Fujitsu Caribbean January 1995 - December 1999
CCS Jamaica Limited July 1993 - December 1994
STMicroelectronics May 1991 - June 1993
Skills
Telecommunications, Managed Services, VoIP, Channel Partners, Unified Communications, Sales Management, Professional Services, Sales Operations, Sales Channel..., Product Management, Cloud Computing, Lead Generation, Selling, Leadership, Networking, P&L Management, Negotiation, SaaS, Strategic Partnerships, Sales
Education
The University of Dallas 1990 — 1992
MBA, Telecommunications Management
California State Polytechnic University-Pomona 1980 — 1983
B.S., Electronic Engineering
University of New Orleans
Sales & Marketing Management
University of Technology, Jamaica
Cognizant Technology Solutions June 2014 - Present
GE Aviation October 2013 - April 2014
AT&T Wi-Fi June 2013 - October 2013
GE Transportation August 2012 - June 2013
Avaya June 2012 - September 2012
SMS September 2011 - June 2012
Northrop Grumman Systems Corp April 2005 - August 2011
Austin Info Systems June 2003 - January 2005
CES InternationalCES International July 2001 - June 2003
Zilog Inc May 1998 - June 2001
Education
California State University-Long Beach
BA, Biology
University of Phoenix
MBA
Seeking Opportunities September 2015 - Present
Avaya July 2013 - August 2015
Vizio April 2011 - January 2013
Cisco May 2005 - April 2011
Averatec November 2003 - April 2005
Roxio-Adaptec October 2000 - October 2003
Adaptec September 1991 - October 2000
Skills
Solution Selling, Product Marketing, Account Management, Sales Management, Channel, Cross-functional Team..., Go-to-market Strategy, Competitive Analysis, Retail, Forecasting, Channel Partners
Education
California State University-Chico
Bachelor of Science (B.S.), Business Management
Pepperdine University, The George L. Graziadio School of Business and Management
Master of Business Administration (MBA)
Hewlett-Packard August 2014 - Present
Avaya July 2013 - March 2014
Sr. Marketing Consultant September 2008 - July 2013
Aravo Solutions, Inc. August 2007 - September 2008
SAP Labs 2007 - 2007
Sun Microsystems 2000 - 2006
Sun Microsystems 1996 - 2000
Sun Microsystems 1994 - 1996
Innovative Silicon Valley Start Ups 1989 - 1994
Skills
Demand Generation, Sales Enablement, Product Marketing, Messaging, Channel, Social Media, Partner Marketing, Content Creation, Product Launches, Marketing Strategy, Market Planning, Marketing Communications, Product Launch, SaaS, Strategy, Go-to-market Strategy, B2B, Solution Selling, Strategic Communications, Enterprise Software, Thought Leadership, Content Development, Product Management, Salesforce.com, Strategic Partnerships, Business Alliances, Start-ups, Content Strategy, CRM, Cloud Computing, Integrated Marketing, Integration, Affiliate Marketing, Multi-channel Marketing, Business Development, Marketing, Email Marketing, Marketing Management, Lead Generation, Program Management, Leadership, Professional Services, Management
Education
University of Oregon
M.S., Journalism
California State University-Sacramento
B.S., Marketing
Avaya December 2001 - Present
Lucent March 1993 - April 2000
NeXT November 1988 - March 1993
Tandem Computers June 1982 - October 1988
Skills
Agile Methodologies, Ant, SOA, Java, Tomcat, SOAP, JUnit, Spring, Java Enterprise Edition, Unix, Integration, Solution Architecture, Eclipse, Software Design, Software Development, SQL
Education
CSU Chico 1981 — 1983
Master's degree, Computer Science
CSU Chico 1979 — 1981
Bachelor of Science (BS), Accounting and Business/Management
Avaya February 2014 - Present
Broadcom October 2007 - January 2014
Tall Mouse May 2006 - April 2009
Skills
Microsoft Office Suite..., IBM SPSS..., C++ (Basics), Sales Planning and..., Wireless, PowerPoint, Hardware, Semiconductors, Product Management, Sales, C, Leadership, Marketing, Time Management, Advertising, Marketing Research, Data Analysis
Education
California State University-Fullerton 2010 — 2012
B.A. Business Administration, Marketing
Oracle March 2014 - Present
RolePlay LLC December 2008 - Present
Sivox December 2003 - December 2008
HP Autonomy (etalk) 2001 - 2004
Avaya 1999 - 2001
Alcatel-Lucent 1996 - 1999
Alcatel-Lucent 1996 - 1999
Bell Laboratories (Lucent's Enterprise Business Unit) 1995 - 1997
AT&T 1992 - 1995
AT&T - Business Communication Systems 1991 - 1992
Skills
Sales Management, Quality Systems, Emerging Technologies, Consultative Selling, Management Consulting, New Business Development, Business Process..., Marketing Strategy, Digital Media, IP Networking, Channel Management, Strategic Leadership, Financial Management, Executive Management, Cash Management, Mobile Technology, Channel Partners, Selling, Management, Solution Selling, Sales, Start-ups, Product Management, Cloud Computing, Enterprise Software, Go-to-market Strategy, Entrepreneurship, SaaS, Professional Services, Sales Operations, Lead Generation, Direct Sales, Leadership, Strategic Partnerships, Business Development, Business Intelligence, Analytics, Strategy, Process Improvement, Business Process, Forecasting, Strategic Planning, Sales Process, Unified Communications, Salesforce.com, Customer Experience, Software Industry, Business Alliances
Education
University of Michigan - Stephen M. Ross School of Business 1992 — 1992
Executive Education, Management
University of California, Los Angeles 1978 — 1980
BS, Business Economics
California State University-Sacramento
Avaya Senior Professional Services Consultant APSAvayaOctober 2005 - Present
Skills
SIP, SIP Trunking, H.323, H.248, Linux, TCP/IP, Avaya Aura, Avaya Communication..., Avaya IP Telephony, Wireshark, Microsoft Office, Networking, ACSS, Avaya, Session Management, Cisco Technologies, Telephony, Unified Communications, VPN, VoIP, QoS, Routing, Ethernet, WAN, Professional Services, SNMP, Telecommunications, IP PBX, Routers, Cisco IOS, Voice, Video Conferencing, IP, LAN-WAN, ACIS, Switches, Gateway, IVR, ISDN, Network Design, Unified Messaging, OSPF, VMware, Virtualization, VLAN, DHCP, Troubleshooting, Avaya Technologies
Education
California State University-East Bay 2003 — 2005
BS, Computer Science
California State University-East Bay 2003 — 2005
Bachelor of Science (B.S.), Computer Science
Krypt Inc June 2009 - Present
Perceptive Technologies, Inc. June 2009 - August 2013
Ulbrich June 2007 - January 2009
Avaya June 2006 - August 2006
Canon, Inc. 2002 - 2005
Skills
Team Leadership, Process Improvement, Business Development, Business Analysis, Product Management, New Business Development, Strategic Planning, Solution Selling, Business Planning, Supply Chain Management, Key Account Management, Project Management, Channel, Business Strategy, Account Management, Sales, ERP, Vendor Management, SaaS, Enterprise Software, Business Intelligence, Management, Cross-functional Team..., Integration, Professional Services, Program Management, Strategy, Business Process..., Supply Chain, Cloud Computing, Management Consulting, Leadership, Business Process, SAP, International Business, CRM, Logistics
Education
California State University, Fresno 2005 — 2007
MBA, Business Administration
LBSIM 2000 — 2001
PGDITM, Business Administration, computer science
MVN
Avaya June 2013 - Present
PTCL 2005 - 2007
PTCL January 2006 - March 2006
Packages Limited June 2004 - July 2004
Skills
Project Management, Engineering Management, ProModel, Matlab, Supply Chain Engineering, SQL, Oracle, Quality Assurance, Telecommunications, SDH, IP, 3G, Computer Network..., Wireless, Fiber Optics, 2G, CDMA, DWDM, VoIP, Transmission, GSM, ISDN, Networking, Ethernet, Routing
Education
California State University-Hayward 2009 — 2012
Master of Science (MS), Engineering Management
University of Engineering and Technology, Lahore 2002 — 2006
Bachelor of Science (BS), Electrical and Electronics Engineering
Republic Wireless a division of Bandwidth.com August 2015 - Present
Republic Wireless a division of Bandwidth.com October 2012 - Present
Avaya February 2012 - October 2012
Avaya July 2010 - February 2012
Sony Ericsson Mobile Communications June 2009 - June 2010
Sony Ericsson January 2008 - May 2009
Sony Ericsson August 2005 - December 2007
Reichhold, Inc. 1995 - 2005
Skills
Supply Chain Management, Negotiation, International Trade, Leadership, Supply Management, Global Sourcing, Supply Chain, Cross-functional Team..., Strategic Sourcing, Operations Management, Procurement, Outsourcing, Logistics, Supply Chain..., Warehouse Management, Process Improvement, Vendor Management, Contract Negotiation, Business Process..., Sourcing, Logistics Management, Purchasing, Strategic Planning, Transportation, International Logistics, Inventory Management, Warehousing, Analysis, SAP, Shipping, Project Management, Continuous Improvement, Management, Forecasting, Change Management, Business Strategy, Contract Management, Manufacturing, CRM, Strategy, Demand Planning
Education
Duke University - The Fuqua School of Business 2008 — 2010
MBA, Business Administration and Management, General
North Carolina State University 2009 — 2009
Lean Six Sigma Green Belt training
University of North Carolina at Chapel Hill - Kenan-Flagler Business School 2007 — 2007
Executive Education, Leadership Development Program
Campbell University 1989 — 1993
B.A., Literature
Ayehu Software Technologies Ltd. August 2015 - Present
IIX October 2014 - April 2015
Avaya February 2012 - October 2014
Zonit Structured Solutions October 2009 - February 2012
Meru Networks June 2007 - October 2009
PG Management May 2003 - July 2008
Extreme Networks July 1997 - September 2002
3Com July 1988 - June 1997
Arrow Electronics June 1984 - July 1988
Skills
Strategic Partnerships, Solution Selling, Strategy, Channel Partners, Selling, Direct Sales, Wireless, Business Alliances, Product Management, Channel, Business Development, Team Management, Data Center, Wireless Security, Professional Services, Oracle Enterprise..., Major Accounts, Management, IP, SEM, Social Media, Unified Communications, Multinational, Strategy Development, Security, Alliances, Joint Ventures, Channel Management, Product Marketing, Sales, Sales Operations, OEM, Integration, Start-ups, Internet Peering, Remote Internet Peering, Sales Management, Organizational...
Education
California State University-Sacramento
Bachelor of Science
Continuing Education & Professional Development includes:
AT&T via Insys Group, Inc June 2013 - Present
VZW via Datanomics May 2011 - June 2013
Numara Software September 2008 - March 2011
Avaya January 2008 - July 2008
CheetahMail March 2007 - December 2007
vonage 2006 - 2007
lumeta March 2004 - July 2006
GH Consulting July 2000 - March 2004
Los Angeles Times May 2001 - March 2002
Arieal Corporation (defunct) March 2000 - March 2001
Skills
UNIX, FreeBSD, POSIX, Linux, Windows, Software Development, Software Design, Software Documentation, Applications, Web Applications, Front-end Coding, Back-end Programming, C, Perl Script, Unix Shell Scripting, MySQL, Oracle SQL, Microsoft SQL Server, Apache, HTML, CSS, JavaScript, C++, Websphere, Message Queue, mod_perl, XML, Help Desk Support, Product Support, Customer Support, SQL, Unix, Operating Systems, Requirements Analysis, SDLC, Programming, Perl, Databases, Shell Scripting, Subversion, Git, Software Engineering, System Architecture, Bash, Architecture, Mod_perl
Education
California State University-Fullerton 1972 — 1974
Computer Science
Fullerton College 1970 — 1972
Electrical Engineering
Strategic Products and Services (SPS) August 2012 - Present
Avaya January 2005 - June 2012
StorageTek / Sun Microsystems 1996 - 2004
DA Consulting Group 1995 - 1997
DA Consulting Group 1995 - 1997
Skills
Sales Enablement, Field Marketing, Channel, Channel Partners, Demand Generation, Marketing Operations, Professional Services, Video Conferencing, Channel Sales, Audience Analysis, Corporate Training, Marketing Communications, Executive..., Writing, Editing, Go-to-market Strategy, Unified Communications, Training, Program Management, Leadership, SaaS, Marketing, Managed Services, Solution Selling, Telephony, Product Marketing, Thought Leadership, Management, Strategic Partnerships, Salesforce.com, Sales Management, CRM, Telecommunications, Enterprise Software, Business Alliances, Sales, VoIP, Lead Generation, Mobile Devices, Direct Sales, Cloud Computing, Wireless, Product Management
Education
Texas A&M University 1992 — 1995
MA, Communication and Rhetoric
Calvin College 1987 — 1992
BA, Communications
JOC Group Inc. December 2010 - Present
AVAYA January 2007 - December 2010
AVAYA March 2006 - January 2007
CMA-CGM October 2001 - March 2006
ANZDL (CP Ships) 1995 - 2001
ANZDL (CP Ships) 1995 - 2000
ANZDL (CP Ships) 1995 - 2000
Skills
Team Leadership, Project Coordination, Technical Support, Avaya, Telecommunications, Customer Service, Cross-functional Team..., Problem Solving, Project Management, Operations Management, Account Management, Call Center, Program Management, Process Improvement, Management, Strategy, Call Centers, Vendor Management, Product Management, CRM, Business Process..., E-commerce, Leadership, Change Management, Business Analysis, Business Development
Education
Scrum Alliance 2014 — 2014
Certified Scrum Product Owner (CSPO)
Scrum Alliance 2014 — 2014
Certified Scrum Master (CSM)
University of Colorado Boulder - Leeds School of Business
California State University Long Beach
BS, International Business
Avaya October 2000 - Present
Lucent Technologies October 1996 - October 2000
AT&T July 1984 - October 1996
Skills
Systems Engineering, Software Requirements, System Requirements, Test Planning, System Testing, H.323, VoIP, Testing, SNMP, SIP, IP, IP PBX, TCP/IP, Avaya, QoS, ISDN, Ethernet, Telephony
Education
California Institute of Technology 1979 — 1984
Master of Science (M.S.), Mathematics
Texas Lutheran 1975 — 1979
Bachelor of Science (B.S.), Mathematics
At Your Service Orange County January 2010 - Present
In His Service 2010 - Present
Team Up For Down Syndrome December 2001 - June 2015
Avaya 1990 - 2001
Skills
Editing, Event Planning, Fundraising, Marketing, Event Management, Customer Service, Social Networking, Nonprofits, Leadership, Management, Entrepreneurship, Social Media Marketing, Marketing Strategy, Strategic Planning, Team Building, Public Relations, Advertising, Online Marketing, Facebook, Social Media, Email Marketing, Concierge Services, Account Servicing, Oral & Writing Skills, Typing, Writing, Experienced Speaker
Education
Cal State Fullerton
Business Administration and Management, General
Golden West College
Associate Arts (AA) with double major, Business & English
inVentiv Health June 2011 - Present
Lightspeed Research March 2010 - July 2011
Realogy Franchise Group October 2008 - October 2009
Avaya August 2008 - October 2008
Avaya November 2007 - August 2008
Hewlett-Packard Financial Services November 2004 - August 2007
Pershing January 2000 - October 2004
GIORDANO, COHEN January 1993 - January 1999
Giordano Cohen Shafman and Haymann 1993 - 1999
CARUSO & COMPANY January 1992 - January 1993
Skills
Financial Analysis, Financial Reporting, Financial Audits, Analysis, Process Improvement, Corporate Finance, Financial Modeling, General Ledger, Accounting, Sarbanes-Oxley Act, Strategic Financial..., Variance Analysis, Consolidation, Finance, US GAAP, Hyperion Enterprise, Managerial Finance, Internal Controls, Financial Accounting, Forecasting, Revenue Recognition, Auditing, Account Reconciliation, Financial Planning, Hyperion
Education
Caldwell University
Bachelor's Degree, Accounting, minor in Finance
Dole Food Company May 2015 - Present
Guidance Software September 2012 - February 2015
Avaya January 2010 - May 2012
Nortel August 2008 - January 2010
Scottel Voice and Data November 2003 - August 2008
California State Polytechnic University, San Luis Obsipo June 2000 - September 2003
California State Polytechnic University, San Luis Obispo June 2000 - September 2003
Earthlink January 1998 - December 1999
Skills
Avaya, Unified Communications, VoIP, Telecommunications, SIP, Call Center, MPLS, Troubleshooting, Nortel, Oracle SQL, SAP BI, Perl Script, C/C++ STL, TCP/IP, Firewalls, Linux System..., Windows Server, Bash, Java, Business Process..., Business Design, Operations Management, IT Operations, Salesforce.com, TigerPaw, Microsoft CRM, Microsoft Office, Mathematical Programming, Statistical Modeling, Financial Accounting, IP VPN, H.323, Team Leadership, Technical Leadership, Strategic Leadership, National Account..., Channel Sales, Wireless Networking, Network Programming, Network Administration, Video Conferencing, Technical Writing, Stage Lighting, Stage Management, Always Be Closing (ABC), Attention, Interest,..., Cisco Wireless, Cisco Routers, Cisco Technologies, Juniper Switches
Education
California Polytechnic State University-San Luis Obispo 1997 — 2003
Bachelor of Science (B.S.), Computer Engineer/Computer Science, 3.79
University of San Diego, High School 1993 — 1997
GED, General Education, 3.94
AVST January 2015 - Present
Avaya October 2009 - October 2014
Convergys March 2009 - August 2009
Adomo Inc March 2005 - February 2009
Nuasis June 2004 - March 2005
5by5 Networks 2003 - 2004
StarVox 2001 - 2003
Siemens 1997 - 2000
Skills
Unified Communications, Telecommunications, Avaya, VoIP, SIP, IVR, Managed Services, Unified Messaging, Cisco Technologies, Enterprise Software, Pre-sales, Cisco Call Manager, Telephony, IP, Networking, Switches, Solution Architecture, Professional Services, TCP/IP, Integration, Strategy, H.323, Sales Engineering, TDM, ACD, Contact Centers, Video Conferencing, Ethernet, SIP Trunking, QoS, ISDN, Avaya Technologies
Education
Buena Vista University 2006 — 2008
BS - MIS, Computer Science / Buisness
Marshalltown Community College 2004 — 2006
BA - Computer Science, Computer Science
Marshalltown High School 1981 — 1984
TD Bank Group April 2002 - Present
Avaya July 1988 - June 2001
Skills
Printing
Education
Camden County College
Avaya November 2013 - Present
Crimson Blue November 2010 - November 2013
ViaTech Publishing Solutions November 2009 - December 2010
Dell June 1999 - August 2006
ADC Telecommunications July 1996 - July 1998
Skills
Product Management, SaaS, Product Marketing, Cross-functional Team..., Business Strategy, Business Development, Go-to-market Strategy, Strategic Partnerships, Executive Management, Analytics, Leadership, Product Development, Segmentation, Marketing
Education
Harvard Business School 1998 — 2000
MBA, General Management - Marketing, Product Management
Caltech 1992 — 1996
BS, Electrical/Mechanical Engineering
Avaya August 2015 - Present
CSC July 2012 - July 2015
Synergy Services August 2011 - July 2012
WorldLink Communications February 2006 - December 2008
Skills
HPSM, Network Administration, Hardware Architecture, Imaging and Deployment, Windows XP Pro, Vista,..., Microsoft Office..., Network Services, Windows Server 2008, Internet Security, IBM ThinkPad, Mac OS X, Virus Removal Tools, Proxy, Print Servers, Backup & Restore, TCP/IP, VPN, DNS, OS X, Windows Server, Cisco Routers, Cisco Switches, SSL Certificates, Spanning Tree, Redundancy Protocols..., SNMP, Syslog and Netflow, IP Routing protocols..., LAN technologies..., WAN technologies (Frame..., Active Directory..., Avaya IP Phones, TeamViewer
Education
UMass Lowell 2015 — 2017
Bachelor's degree, Information Technology
Bunker Hill Community College 2012 — 2014
Associate's degree, Information Technology
Shafston International College 2009 — 2010
Certificate, Hospitality Administration/Management, A
Peoples' College 2002 — 2005
High School, Business Administration and Management, General, B+
Forsythe Technology March 2015 - Present
NaviSite, A Time Warner Cable Company September 2012 - March 2015
Navisite March 2011 - September 2012
Siemens Enterprise Communications December 2009 - February 2011
Avaya 2008 - 2009
Avaya 2006 - 2008
Avaya 2001 - 2006
VPNet (acquired by Avaya) 1999 - 2001
VPNet (acquired by Avaya) 1997 - 1999
ACT Networks 1993 - 1997
Skills
Cloud Computing, Business Development, Managed Services, Outsourcing, Channel Partners, Leadership, Sales Management, Sales, Business Alliances, Strategic Planning, Executive Management, Solution Selling, Strategic Partnerships, Data Center
Education
University of Wisconsin-Madison 1987 — 1991
Economics
California Lutheran University
Economics
Avaya March 2013 - Present
DISYS August 2012 - February 2013
Exceed Resources Inc. & RHO Consulting February 2012 - May 2012
Nortel Networks January 2009 - March 2012
Nortel Networks 2004 - 2008
Nortel Networks 2000 - 2004
Nortel Networks 1997 - 2000
Nortel Networks 1993 - 1997
Nortel Networks June 1986 - 1992
Skills
Outsourcing, Program Management, Quotations, Engineering, Telecommunications, PMP, SAP, Data Center, Process Improvement, Leadership, Team Leadership, Project Portfolio..., Visual Basic, IT Strategy, SDLC, PMO, Project Management, Software Development, Business Process, Unix, Integration, Business Process..., Oracle, Product Management, Budgets, Requirements Analysis, Networking, Enterprise Architecture, Databases, Wireless, Managed Services, IT Management, Testing, Product Development, Vendor Management, Cross-functional Team..., System Administration, Management, Business Transformation, Software Project...
Education
Campbell University 1991 — 1993
Master of Business Administration, Business Management
North Carolina State University 1990 — 1991
Masters of Science classes, Computer Science
East Carolina University 1982 — 1986
Bachelor of Arts Degree, Computer Science with Mathematics Minor
First Data Corporation August 2015 - Present
Motorola Solutions 2011 - 2015
Avaya 2009 - 2011
Intermec 2007 - 2009
Nokia 2004 - 2006
Symbol Technologies 1992 - 2004
Universal Cellular 1990 - 1992
McDonnell Douglas Information Systems 1983 - 1990
Xerox Semiconductor & Electronics Division 1981 - 1983
Skills
Product Marketing, Wireless, Product Development, Marketing, Mobile Technology, Product Management, Start-ups, Strategic Partnerships, Enterprise Software, Channel Partners, Mobile Devices, Channel, Go-to-market Strategy, Management
Education
Pepperdine University, The George L. Graziadio School of Business and Management 1988 — 1990
MBA
California State University-Long Beach 1978 — 1981
BA
Aruba Networks December 2012 - Present
Avaya December 2009 - December 2012
Nortel January 1998 - January 2010
Bay Networks October 1995 - December 1998
Wellfleet Communications April 1994 - September 1995
Ascom Timeplex January 1989 - March 1994
Integrated Resource 1984 - 1989
Skills
Ethernet, Metro Ethernet, LAN Switching, Routing, IP Networking, OSPF, IS-IS, BGPv4, TCP/IP, MPLS VPN, MPLS-TP, Network Security, Data Network Design, Wireless Networking, Nortel, Avaya Aura, Unified Communications, Video Collaboration, Contact Centers, Data Center, VMware, Microsoft Technologies, SIP, Session Border..., Solution Selling, Solution Architecture, Optical Network, VoIP, IP, MPLS, Network Architecture, Sales Engineering, Security, Telecommunications, Pre-sales, TDM, Cloud Computing, Routers, Network Design, Enterprise Software, WAN, H.323, QoS, Avaya, VPN, Firewalls, Networking, BGP, LAN-WAN, WLAN
Education
Caldwell College 2008 — 2015
Business Administration
Avaya April 2015 - Present
Cisco April 2008 - October 2014
Juniper Networks November 2006 - April 2008
Cisco February 2004 - October 2006
Vision Literacy 2002 - 2002
Excite@Home 2000 - 2001
CNF (Con-Way Transportation / Emery Worldwide) 1991 - 2000
Skills
Consolidation, Forecasting, Financial Modeling, Essbase, Financial Analysis, Business Objects, Variance Analysis, Finance, Hyperion Enterprise, Strategic Financial..., Budgets, Microsoft Excel, Sarbanes-Oxley Act, Financial Reporting, Accounting, Hyperion Planning, Analysis, Payroll, Account Reconciliation, Auditing, Financial Accounting, General Ledger, Business Process..., Managerial Finance, Financial Forecasting, Revenue Recognition, Corporate Finance, Fixed Assets, GAAP, Internal Controls, Mergers & Acquisitions, Oracle E-Business Suite, Accounts Payable, Acquisition Integration, Process Improvement, Due Diligence, Cross-functional Team..., Strategy, Hyperion, Financial Planning
Education
Santa Clara University - Leavey School of Business
Master of Business Administration (MBA), Finance, General
California Polytechnic State University-San Luis Obispo
Bachelor of Science (BS), Business Administration and Management
Avaya May 2015 - Present
ASIS International Boston Chapter January 2014 - Present
Intel Corporation February 2012 - June 2015
Takeda Oncology November 2013 - April 2014
Carbonite October 2011 - April 2012
Blue Cross Blue Shield of Massachusetts May 2011 - October 2011
Harvard Business Publishing January 2010 - June 2010
State Street March 2008 - September 2009
Skillsoft July 2006 - March 2008
Commonwealth of Massachusetts July 2004 - January 2005
Skills
Procurement, Purchasing, Contract Negotiation, Contract Management, Negotiation, Leadership, Vendor Management, Customer Service, Project Management, Sales Operations, Management, Strategic Sourcing, Training, Sales, Pricing, Account Management, Program Management, Team Building, Outsourcing, Sourcing, Telecommunications, Change Management, Sales Management, Supply Chain Management, Risk Management, Process Improvement, Team Leadership, Employee Relations, Corporate Security, Strategy, Business Development, Strategic Planning, Cross-functional Team..., Security Management, Analysis, Operations Management, Inventory Management, Human Resources, Recruiting, Private Investigations, Project Planning, Performance Management, Budgets, Consulting, Microsoft Office, Policy, Proposal Writing, Public Speaking, CRM
Education
Cambridge College 1999 — 2002
Master's degree, Management
New Horizons Computer Learning Center 2010 — 2010
Certificate, Project Management
Cambridge College 1999 — 2002
Master's degree, Organizational Leadership
New Hampshire Police Standards and Training 1982 — 1982
Police Officer Certificate, Law Enforcement
Stinchcomb Associates, Inc. May 2015 - Present
The Home Depot February 2014 - Present
Parker Interior Plantscape Inc September 2014 - May 2015
UPS October 2013 - December 2013
Blue Door Networks, LLC August 2012 - May 2013
Panasonic June 2010 - August 2012
Avaya May 2007 - December 2008
MTM Technologies January 2006 - May 2007
Empire Technologies May 2004 - December 2005
Info Systems May 2003 - May 2004
Skills
Telecommunications, Telephony, Avaya, Unified Communications, VoIP, Pre-sales, Call Centers, Solution Selling, IVR, Managed Services, SIP, Wireless, IP, CTI, Channel Partners, Cloud Computing, Video Conferencing, SaaS, Data Center, Solution Architecture, Go-to-market Strategy, Contact Centers, Partner Management, MPLS, Virtualization, Product Management, Business Development, Networking, Direct Sales, Enterprise Software, WAN, Sales, Cisco Technologies, Integration, Network Design, Salesforce.com, Ethernet, Disaster Recovery, Storage, Strategic Partnerships, Sales Process, Wireless Networking, Vendor Management, Extreme Environments, Panasonic, ShoreTel, Polycom, Landscape Design, Horticulture, Landscape Planning
Education
University of Pittsburgh 1993 — 1995
Bachelor of Arts, Legal Studies
Duquesne University 1994 — 1994
Paralegal, Certification
Butler University 1991 — 1993
Epiphany Investors LLC October 2009 - Present
PINFEX November 2012 - May 2013
Spenser Communications March 2002 - August 2009
Avaya September 2000 - September 2001
Lucent Technologies December 1996 - September 2000
AT&T January 1989 - December 1996
Skills
Selling, Return on Investment, Wholesale, Unified Communications, Avaya, VoIP, Telephony, Telecommunications, SIP, Call Center, IP, Sales Management, New Business Development, Account Management, Managed Services, Social Media, Facebook Marketing, Internet Marketing, Business Development, Business Analysis, Channel, Sales Motivation, CRM, Solution Selling, Product Marketing, Sales, Real Estate Investor, Team Building, Business Strategy, Wireless, Sales Process, Business Strategizing, Coaching, Web Marketing, Cloud Computing, Strategy, Leadership, Motivational Speaking, Call Centers, Highly motivated..., Business Planning, Strategic Planning, Lead Generation, Salesforce.com, Sales Operations, Management, Marketing, Competitive Analysis, Networking, Enterprise Software
Education
California State University-Los Angeles 1977 — 1980
B.S., Business - Accounting
University of Southern California 1974 — 1977
Business Administration and Management, General
Belmont High School
Avaya June 2012 - Present
Avaya April 2011 - June 2012
Avaya October 2005 - April 2011
Avaya October 2003 - October 2005
Avaya November 2002 - November 2003
Avaya November 2001 - November 2002
Avaya August 2000 - September 2001
Skills
Relationship Builder, Prioritization, Project Management, Customer Relations, Customer Experience, Channel Marketing, Channel Programs, Channel Support, Client Services, Client Retention, B2B Marketing, Avaya, Channel, Messaging, Product Development, Direct Sales, Marketing Management, Unified Communications, Go-to-market Strategy, Telephony, Vendor Management, Product Marketing, Telecommunications, Multi-channel Marketing, Marketing Communications, Educational Leadership, Customer Service, Sales Operations, Business Development, Cross-functional Team..., Management, Leadership, Pre-sales, B2B, Product Launch, Integration, Sales Enablement, CTI, Channel Partners, Solution Selling, VoIP, Professional Services, Demand Generation, IVR, Contact Centers, Strategic Partnerships, Product Management, SaaS, Avaya Technologies, Managed Services
Education
California State University-East Bay 1989 — 1991
Bachelor of Science, Business Administration, Marketing
Chabot College 1987 — 1989
Business Administration
The University of Connecticut 1979 — 1982
Mechanical Engineering
OneSource Consulting July 2013 - Present
Anikanov.com December 2006 - July 2013
Avaya January 2006 - December 2006
Clientterra / InterBusinessTelekom March 2005 - December 2005
eTelecare Global Solutions January 2001 - March 2005
Hansol Electronics October 1997 - August 1998
Dorling Kindersley August 1996 - March 1997
Eli Lilly May 1994 - July 1996
IBM April 1993 - May 1994
IBM August 1991 - March 1993
Skills
call center operations, social media for..., customer management, BPO, Telecommunications, Contact Centers, Outsourcing, Call Center, Customer Experience, Vendor Management, CRM, Customer Management, Process Improvement, Inbound Marketing, Management, Workforce Management, Social Media, IVR, Project Management, Business Process..., Change Management, Call Centers, CTI, ACD, Customer Retention, Project Planning, Performance Management, Avaya, Customer Satisfaction, Business Strategy, Call Logging, Quality Assurance, Service Delivery, Strategy, Business Development, Business Process, Program Management, Business Planning, Mobile Devices, Leadership, Analytics, Account Management
Education
California State University-Hayward - School of Business and Economics 1998 — 2000
MBA, Strategic Management, Marketing
Avaya July 2006 - Present
RE/MAX International Inc. 1997 - 2006
DIRECTV April 1995 - 1997
McDonnell Douglas Aircraft 1989 - 1995
ESPN 1985 - 1989
Skills
Telecommunications, Avaya, Unified Communications, Contact Centers, Channel Partners, Technical Writing, Wireless, Webinars, Social Media, Project Management, Video, Avaya Technologies, Vendor Management, Call Centers, Managed Services, Leadership, Program Management, Management, Professional Services, VoIP, Telephony, SaaS, Mobile Devices, IP, Product Management, Solution Selling, Networking, Account Management, Salesforce.com, Go-to-market Strategy
Education
California State University-Fullerton 1979 — 1983
BA, Communications Computer Science
Long Beach City College 1977 — 1979
Transfer, Communications
Hewlett-Packard March 2014 - Present
Hewlett-Packard August 2010 - March 2014
Siemens Enterprise Communications April 2009 - August 2010
Meru Networks March 2007 - March 2009
Avaya June 2002 - May 2006
Cisco Systems January 1993 - May 2002
Kalpana 1991 - 1993
Retix 1990 - 1991
Skills
Team Building, Customer Satisfaction, Strategic Leadership, Solution Selling, Cloud Computing, Channel, Unified Communications, Strategy, Managed Services, CRM, Management, Leadership, Program Management, Strategic Planning, Sales, Forecasting, Cisco Technologies, Wireless, Networking, Telecommunications, Direct Sales, Channel Partners, Call Centers, Demand Generation, Business Alliances, Product Management, Account Management, Pre-sales, Enterprise Software, VoIP, SaaS, Sales Process, Professional Services, HP, Mobile Devices, Entrepreneurship, Go-to-market Strategy, Strategic Partnerships, Channel Sales, Sales Operations, Business Development, Cross-functional Team..., Start-ups, Selling, Telephony, Salesforce.com, Sales Management, Partner Management, Product Marketing, Ethernet
Education
California State University-Long Beach 1982 — 1986
Economics
Costa Mesa High School 1979 — 1982
Masergy Communications March 2013 - Present
Arrow S3/Shared Technologies March 2010 - December 2011
Avaya 2002 - March 2009
Avaya 2001 - 2002
Avaya/Expanets 1999 - 2001
Lucent Technologies 1996 - 2000
AT&T Information Systems 1981 - 1996
Skills
Unified Communications, Solution Architecture, Call Center, SIP, Telecommunications, Contact Management, Strategic Planning, VoIP, Avaya, IVR, PBX, Solution Selling, CTI, Customer Relations, Account Management, Messaging, Professional Services, IP, Consultative Selling, Sales Engineering, SIP Trunking, Pre-sales, Disaster Recovery, Hosted Services, SaaS, Telephony, Contact Centers, Call Centers, Wireless, Sales, Enterprise Software, CRM, Sales Operations, Managed Services, Product Marketing, Business Development
Education
California State University-Northridge
Avaya January 2010 - Present
Nortel Networks September 1999 - December 2009
Cylink February 1994 - September 1999
Skills
VoIP, IP, SIP, Telecommunications, TCP/IP, Ethernet, Wireless, Routing, QoS, Agile Methodologies, Software Development, Unified Communications, Unix, Linux, Cloud Computing, MPLS, Integration, SNMP, Mobile Devices, Software Project...
Education
California State University-East Bay
Mathematics
Caterpillar Inc. January 2012 - Present
Avaya November 2010 - November 2011
Caterpillar Inc. January 2009 - January 2011
Caterpillar Inc. 2005 - 2008
Caterpillar Inc. 2004 - 2005
Caterpillar Inc. 2002 - 2004
Caterpillar Inc. 2000 - 2002
Caterpillar Inc. 1997 - 2000
Skills
Six Sigma, Lean Manufacturing, Project Management, Continuous Improvement, Supply Chain Management, Cross-functional Team..., Supply Management, Strategic Sourcing, Operations Management, Kanban, Materials Management, Procurement, Supply Chain Modeling, Supply Chain..., Strategic Supplier..., Supply Chain Engineering, Supply Chain Consulting, Supplier Relationship..., Manufacturing..., SAP ERP, Transportation Planning, Transportation..., Logistics Engineering, International Logistics, Logistics Management, Requirements Analysis, Business Analysis, Product Launch, Process Improvement, Manufacturing, Low Cost Country..., International Project..., Recruiting, Recruitment Training, Customer Oriented, Toyota Production System, Supplier Quality, Value Stream Mapping, Kaizen, Heijunka, DMEDI, DMAIC, Material Flow, Cash Flow, Inventory Management, Vendor Managed Inventory, Inventory Control, Packaging Engineering, Statistical Software, Supply Chain
Education
Campbell University 1999 — 2000
MBA, Finance, Economics
Indiana University Bloomington 1992 — 1996
BS, Business, Econoomics
SNSC June 2013 - Present
Charles Schwab December 2012 - June 2013
Avaya October 2010 - December 2012
MountainView Capital Group, LLC October 2008 - October 2010
SN Servicing Corporation July 2005 - July 2008
Intel November 2002 - November 2003
5by5 Networks November 1998 - August 2002
VSR March 1996 - November 1998
Skills
SDLC, Strategic Planning, Business, Business Analysis, Data Analysis, Business Process Design, Technical Documentation, Process Improvement, User Interface Design, Disaster Recovery, Visio, Management, User Acceptance Testing, Risk Management, Business Requirements, Telecommunications, Integration, Strategy, Project Management, Software Documentation, Program Management, Quality Assurance, Requirements Analysis, Vendor Management, PMP, Software Project..., Requirements Gathering, Troubleshooting
Education
California State University-Chico 1987 — 1992
University of Wisconsin-Eau Claire 1977 — 1979
Avaya January 2014 - Present
Google August 2012 - January 2014
Army National Guard March 2010 - March 2013
JP Research, Inc. May 2012 - August 2012
Skills
Microsoft Excel, Salesforce Training, PowerPoint, Google Docs, Consulting, Microsoft Word, Communication, OS X, Data Analysis, Microsoft Office, Research, Project Management, Databases, Start-ups, Leadership
Education
California State University, Monterey Bay 2014 — 2016
Master of Business Administration (M.B.A.)
San Jose State University 2007 — 2012
Bachelor of Science (BS), Industrial and Systems Engineering
Avaya March 2013 - Present
PCO Innovation September 2011 - February 2013
Dassault Systemes June 2012 - June 2012
Boeing Commercial Airplanes November 2011 - February 2012
Cambria Elementary School March 2011 - April 2011
California Polytechnic State University, San Luis Obispo September 2006 - March 2011
PolySat Satellite Club April 2008 - October 2010
ViaSat Inc June 2009 - September 2009
Skills
DELMIA, Enovia, Visual Basic, JSP, SQL, HTML, CSS, C, C++, MySQL, Java, PHP, JUnit, F#, Python, Django, LAMP, VxWorks, I2C, SDLC, OpenGL, GUI development, Compiler Design, Ray Tracing, XML, UML, JavaScript, Testing, MatrixOne, Product Lifecycle..., Eclipse, Programming
Education
California Polytechnic State University-San Luis Obispo 2006 — 2011
B.S., Computer Science
Avaya 2001 - 2009
Avaya 2000 - 2001
Bell Labs Lucent Technologies 1996 - 2000
Bell Labs Lucent Technologies 1995 - 1996
Bell Laboratories 1982 - 1995
Skills
SIP, VoIP, Unified Communications, Telephony, Product Management, H.323
Education
Caltech 1982 — 1983
MS, Electrical Engineering
University of Wyoming 1978 — 1982
BS, Electrical Engineering
Cheyenne Central High School 1974 — 1978
Carousel Industries February 2010 - Present
BrantTel Networks June 2008 - February 2010
Cross July 2005 - May 2008
Cross Telecom 2005 - 2008
Cross Technology Solutions 2005 - 2008
Spenser Communications January 2004 - April 2005
AVAYA October 2003 - January 2004
Expanets May 2000 - January 2004
Expanets (former GEM Div. of Lucent Technologies) 1997 - 2004
Lucent Technologies September 1987 - May 2000
Skills
Pre-sales, SIP, Voice Mail, Unified Communications, Telephony, IP, VoIP, TDM, Telecommunications, MPLS, Troubleshooting, Call Centers, Contact Centers, Sales Engineering, IVR, Enterprise Software, Avaya Technologies, Video Conferencing, QoS, ISDN, SIP Trunking, Solution Architecture, Solution Selling, Technical Support, Integration, Management, Virtualization, Direct Sales, ACD, Telepresence, Managed Services, TCP/IP, Unified Messaging, SaaS, Call Center, Wireless, Professional Services
Education
California State University-Dominguez Hills 1974 — 1978
Bachelor of Arts (B.A.), Communication and Media Studies
Harbor Community College 1972 — 1974
communications
Medtronic PLC August 2013 - Present
Medtronic November 2010 - Present
Verizon Business 2008 - July 2009
Triple C Communications, Inc. 2009 - 2009
Avaya June 2006 - September 2008
Aflac December 2004 - June 2006
AT&T January 1979 - November 2004
Skills
Telecommunications, Sales, Relationship Management, Direct Sales, Business Development, Account Management, Product Marketing, New Business Development, VoIP, Vendor Management, Salesforce.com, Solution Selling, Product Management, Sales Management, Sales Process, Cold Calling, Contract Negotiation, B2B, Program Management, Strategic Planning, Marketing, Call Centers, Networking, Management, Cross-functional Team...
Education
California State University, Northridge
BS
PRIEST INTERNATIONAL, INC. 2011 - Present
G-TECH CORPORATION 2011 - 2012
Grace Presbyterian Church, Plano, TX June 2010 - July 2011
Grace Career Builders Network 2010 - 2011
Active Trading Investments, Inc. January 2005 - February 2010
Avaya February 2003 - March 2005
Nortel Networks September 1999 - October 2002
William H. Ranney Associates, Inc. 1990 - 1999
Skills
Solution Selling, Telecommunications, Channel, Product Management, Direct Sales, Account Management, Start-ups, Sales Management, CRM, Business Development
Education
California State University-Long Beach
BA
Golden West College
Vocera Communications October 2006 - Present
Avaya October 2005 - October 2006
Edify January 2002 - September 2005
Edify 1993 - September 2000
Commerce One 2000 - 2000
Siemens 1990 - 1993
ROLM 1988 - 1993
IBM 1988 - 1990
Skills
Product Management, Go-to-market Strategy, Product Marketing, Enterprise Software, Speech Recognition, Unified Communications, Strategic Partnerships, Mobile Applications, Healthcare, Healthcare Information..., Agile Product Owner, Clinical Workflow, EMR, Epic Systems, Cerner, Rally Software, Product Launch, Professional Services, Strategy, VoIP, Cross-functional Team..., Medical Devices, Wireless, Start-ups, Integration, Mobile Devices, SaaS, Leadership, Business Development, Management, Product Lifecycle..., Business Alliances, Cloud Computing, Solution Selling, Team Management
Education
California Polytechnic State University-San Luis Obispo 1983 — 1988
BS, Computer Science
Avaya July 2014 - Present
Tellabs March 2011 - June 2014
Polycom May 2007 - November 2009
Alcatel-Lucent July 2000 - April 2007
PictureTel April 1996 - July 2000
Dell August 1994 - April 1996
Skills
Telecommunications, Channel Partners, Video Conferencing, Selling, Territory, Channel Management, Unified Communications, Channel, Solution Selling, Managed Services, Consultative Selling, VoIP, Direct Sales, Sales Management, Ethernet, Channel Marketing, IP, Contract Negotiations, Wireless, Salesforce.com, Sales Process, Account Management, SIP, Key Account Management, WAN, Data Center, LAN/WAN, New Business Development, PBX, Cold Calling, WLAN, Strategic Partnerships, IP Networking, Cross-functional Team..., Telepresence, Fiber Optics, Telephony, Resellers, Channel Programs, Sales Operations, Contract Negotiation, Go-to-market Strategy, Management, Sales, Enterprise Software, Business Alliances, LAN-WAN, Multi-channel Marketing, Mobile Devices, Sales Engineering
Education
California State University-Fullerton
BA, Business Admin / Marketing
Intelli-Flex March 2012 - Present
Avaya November 1995 - February 2012
GTE November 1986 - November 1995
Education
California State University-Dominguez Hills 1980 — 1984
BA, Political Science
University of Michigan 1977 — 1979
Political Science
Cisco August 2015 - Present
Avaya August 2014 - July 2015
SIGMAnet November 2007 - July 2014
SIGMAnet November 2007 - July 2014
Skills
Virtualization, Data Center, Storage, Network Security, Cloud Computing, Solution Selling, IT Operations, Infrastructure, Selling, B2B, Budgets, Professional Services, WAN, ITIL, Sales Process, Business Development, Strategic Partnerships, CRM, Go-to-market Strategy, Managed Services, Wireless, IT Management, Information Technology, Telecommunications, Security, Servers, Unified Communications, Direct Sales, Partner Management, VoIP, Leadership, Channel Partners, Enterprise Software, VMware, Sales, Disaster Recovery, Hardware, Salesforce.com, Cisco Technologies, Storage Area Networks, Pre-sales, Integration, SaaS, Networking, Business Alliances, Business Continuity, Vendor Management, Wireless Networking, Account Management, SAN
Education
California State University-Fullerton - College of Business and Economics 2005 — 2006
BA, Corporate Finance
EMC New Hire Training 2013 — 2013
Sales accredited, EMC Technology
Cisco High Potential Account Manager training Program 2008 — 2008
Cisco Sales Expert, Sales
Mt. San Antonio College 2001 — 2005
General ED, Business
Universite Saint Joseph, Beirut-Lebanon 1998 — 2000
Diploma, Insurance. (Le Droit des Assurances)
Atieva 2014 - Present
Cypher Corporation 2014 - Present
Immersive Dynamics 2014 - 2015
Avaya 2011 - 2013
Cisco Systems Telepresence Business Unit 2004 - 2011
ViVu Inc 2008 - 2009
Cisco Systems - Technology Center 1999 - 2004
Cisco Systems - Video Internet Services Unit 1998 - 1999
Precept Software 1996 - 1998
Network Computing Devices 1990 - 1996
Skills
Start-ups, Software Development, Embedded Systems, Video, Engineering Management, SIP, Strategy, IP, Mobile Devices, VoIP, Integration, Networking, Product Management, Wireless, System Architecture, Go-to-market Strategy, Team Leadership, Software Engineering, Streaming Media, Telecommunications, Management, Ethernet, TCP/IP, Hardware, User Experience, Operating Systems, SaaS, Routing, Network Architecture, Telepresence, New Business Development, Cloud Computing, Enterprise Software, Collaboration Solutions, Managed Services, Video Conferencing, Team Building, Software Design, Strategic Partnerships, WiFi
Education
California State University, Chico
BSCS, Computer Science, Minor in Mathematics
Workday June 2014 - Present
Realogy March 2009 - June 2014
Avaya November 2002 - March 2004
Oracle March 2000 - April 2002
Oracle October 1995 - March 2000
City of Torrance October 1993 - September 1995
Skills
Performance Management, Talent Management, Business Analysis, Change Management, Oracle Applications, Vendor Management, Oracle HR, Process Improvement, Software Implementation, Business Process..., Oracle E-Business Suite, Oracle Discoverer, Human Resources, Oracle, Training, Business Process, Leadership, Communication Skills, Organizational...
Education
California State University-Long Beach 1991 — 1994
M.A., Industrial/Organizational Psychology
Emory University 1987 — 1991
B.A., Psychology, Art History
The Hockaday School 1975 — 1987
Diploma
Coldwell Banker Sacramento/Sierra Oaks April 2015 - Present
Avaya December 2009 - February 2013
Nortel November 2007 - December 2009
NRT 2001 - 2007
NetVersant 2001 - 2004
United Telecom 2000 - 2001
Staples Communications 1999 - 2000
Williams Communications October 1997 - August 1999
Nortel October 1996 - October 1997
Inter-Tel & VoicePro January 1996 - October 1996
Skills
Workforce, Business Planning, Selling Skills, Telephony, Avaya, Telecommunications, Unified Communications, Solution Selling, VoIP, Managed Services, Direct Sales, CRM, Contact Centers, Sales Process, IP, New Business Development, Start-ups, Sales Operations, Call Centers, SIP, WAN, Professional Services, Ethernet, Sales Management, Sales Engineering, Enterprise Software, Cloud Computing, Networking, Strategy, Integration, MPLS, Channel Partners, Vendor Management, IVR, Wireless, LAN-WAN, Go-to-market Strategy, Sales, SIP Trunking, SaaS, Leadership, Pre-sales, Data Center, Video Conferencing, Hosted Services, Salesforce.com, Strategic Partnerships, Co-location, Business Alliances, Selling
Education
University of California, Davis 1983 — 1985
Biochemistry, Economics, Psychology, Music
California State University-Sacramento
Business Management
Carousel Industries May 2009 - Present
Avaya January 2007 - May 2009
Avaya October 2000 - 2007
Lucent Technologies October 1997 - October 2000
Wells Fargo Bank October 1996 - October 1997
First Interstate Bank 1987 - 1996
Pacific Telephone / AT&T May 1981 - October 1987
Skills
Unified Communications, VoIP, SIP, Mergers, SOA, Call Center, Avaya, Telephony, Contact Centers, Business, Disaster Recovery, Enterprise Software, Professional Services, Managed Services, Mergers & Acquisitions, Video Conferencing, Data Center, Cloud Computing, Call Centers, CTI, IVR, SaaS, Network Security, Virtualization, LAN-WAN, Routing, Telepresence, QoS, ISDN, H.323, Voice & Data Convergence, Solution Architecture, Juniper, Channel Partners, Telecommunications, IP, Avaya Technologies, Juniper Technologies, Leadership, SIP Trunking, Network Architecture, Security
Education
University of Phoenix 2007 — 2008
MBA, Business
University of Phoenix 1998 — 2001
BS, Business Management
California State University-East Bay
Envision HealthCare, formerly, Emergency Medical Services Corporation October 2007 - Present
Envision Healthcare Corporation 2007 - Present
Avaya Inc January 1998 - January 2007
Avaya 1998 - 2007
Avaya January 1997 - January 1998
Mci January 1996 - January 1997
EDS/Continental Airlines January 1978 - January 1996
Skills
Telecommunications, Call Centers, Avaya Technologies, Cisco Technologies, VoIP, IP, Telephony, Switches, Wireless, Managed Services
Education
California State University-Long Beach
BS, Health Science
Applied Maintenance Supplies & Solutions December 2014 - Present
recycOil May 2014 - December 2014
Aramark Uniform Services October 2012 - February 2014
Tommyknocker Brewery June 2011 - April 2012
Avaya September 2005 - March 2006
Natural Balance April 1995 - May 2004
Natural Balance 1995 - 2004
Skills
Direct Sales, Account Management, Sales, Sales Management, Cold Calling, Trade Shows, Selling, Salesforce.com, Marketing, Budgets, Sales Presentations, Customer Retention, B2B, New Business Development, Lead Generation, Income Statement, Key Account Management, Solution Selling, Forecasting, Management, Sales Operations, Marketing Strategy, Sales Process, Customer Satisfaction, Inventory Management, Key Account Development, Outside Sales, Market Planning, P&L
Education
California State University-Fresno 1994 — 1995
Palomar College 1992 — 1994
AA
Rancho Bernardo
Rancho Bernardo
Retired Me, LLC March 2015 - Present
NACR August 2003 - March 2015
Avaya 1982 - 2003
Unisys 1980 - 1982
Kern County 1971 - 1980
Skills
Avaya, VoIP, Network Design, Telephony, Telecommunications, Unified Communications, Wireless, Networking, IP, SIP, Solution Selling, Data Center, Video Conferencing, Ethernet, IVR, SIP Trunking, LAN-WAN, Managed Services, ACD, CTI, MPLS, WAN, T1, Sales Engineering, Cisco Technologies, Contact Centers, Switches, Call Centers, Network Architecture, TCP/IP, QoS, TDM, Unified Messaging, Routing, IP PBX, Voice Mail, Cabling, H.323, Routers, Cisco Call Manager, Cloud Computing, Professional Services, Network Engineering, System Deployment, Wireless Networking, Avaya Technologies
Education
University of Colorado Denver 1997 — 1999
MBA, Business
California State University-Bakersfield 1975 — 1979
MA, Behavioral Sciences
University of California, Santa Barbara 1969 — 1971
BA, Psychology
Robbins Research International 2009 - Present
Channel Empowerment Solutions January 2013 - Present
JDRCoaching December 2012 - Present
AdvanTel Networks August 2011 - September 2012
ShoreTel October 2010 - August 2011
986 January 2009 - December 2010
Avaya October 2006 - October 2009
Avaya March 2004 - October 2006
NEXL Network Systems March 2003 - March 2004
Forsythe Solutions Group March 2000 - October 2002
Skills
Channel, Sales Management, VoIP, Telecommunications, Personal Development, Coaching, Executive Coaching, Leadership, Content Development, Unified Communications, Business Development, Sales Process, B2B, New Business Development, Management, Solution Selling, Social Media, Avaya, Channel Partners, Selling, Strategy, Strategic Partnerships, Direct Sales, Networking, Go-to-market Strategy, Business Coaching
Education
The Robbins-Madanes Center for Strategic Intervention
Strategic Intervention Coach Training, Human Needs Psychology & Personal Transformation,
Anthony Robbins: Robbins Research International 2012 — 2014
Advanced Skills Training for Coaches, Results Coaching, Complete
Anthony Robbins Mastery University
Date with Destiny, Unleash the Power Within
California State Polytechnic University-Pomona 1992 — 1996
Civil Enginering
Diamond Bar High School 1988 — 1992
Avaya March 2015 - Present
Skills
Cloud Computing, Lead Generation, Software Sales, Marketing Automation, CRM software, Microsoft Office, Outlook, Negotiating Contracts, Quotes, Account Management, Cold Calling, Salesforce.com, Google Docs, CTI, New Business Development, CRM, Sales, Strategy, Sales Process, Enterprise Software, Product Management, Management, Solution Selling, SaaS
Education
California State University-Chico 2002 — 2007
Bachelor of Business Administration (B.B.A.), Marketing
Spirent Communications May 2012 - Present
Avaya December 2009 - November 2012
Avaya December 2009 - March 2011
Nortel Networks June 2007 - December 2009
Nortel Networks June 1998 - June 2007
Skills
OpenFlow, Virtualization, Software Defined..., Network Functions..., Cloud Computing IaaS, Cloud Applications, Cloud Storage, ALP, Linux KVM, VMware ESX, TCP/IP, Ethernet, Switching, Routing, Linux, C, Test Scripts, Routers, VxWorks
Education
California State University-Fullerton 1989 — 1995
BSEE, RF / Analog
Arista Networks September 2014 - Present
Avaya November 2013 - September 2014
Cisco Systems 2003 - January 2012
IBM 1996 - 2002
AT&T 1993 - 1996
Skills
Cisco Technologies, Unified Communications, Cisco Wireless, Cloud Computing, Data Center, Network Architecture, WAN, VoIP, MPLS, Go-to-market Strategy, Wireless, Hardware, Avaya, Sales Operations, Managed Services
Education
California State University-Chico
Bachelor of Arts (BA), Communication and Media Studies
IBM Management School - Harvard University
Avaya April 2014 - Present
Avaya February 2013 - March 2014
Intel Corporation October 2011 - January 2013
Accuracy Appraisal Svcs September 2010 - June 2011
California Employment Development Department September 2009 - September 2010
Skills
Leadership, Solution Selling, Unified Communications, Sales, Pre-sales, Cloud Computing, Enterprise Software, Project Management, Salesforce.com, Data Network Design, CRM, Telecommunications, VoIP, Product Management, Competitive Analysis, Business Analysis, Call Centers, Analysis, Avaya IP Telephony, Networking, SIP, Data Analysis, Semiconductors, Telephony, SIP Trunking, Training, Channel Account..., Video Conferencing, Consulting, Systems Engineering, Contact Centre..., IVR, Managed Services, Professional Services, Sales Operations, Supply Chain Operations, SAP CRM, Segmentation, Cognos, Microstrategy, Data Mining, Market Research, Market Sizing, SAP ERP, Business Intelligence..., Avaya, Go-to-market Strategy
Education
California State University-Sacramento 2007 — 2012
Bachelor of Arts (BA), Economics
Avaya July 2013 - Present
Avaya December 2009 - Present
Nortel June 2006 - December 2009
Nortel June 2004 - June 2006
Nortel June 2001 - May 2004
Nortel June 1999 - April 2001
Skills
Avaya, Program Management, Six Sigma, VoIP, SIP, Unified Communications, Telecommunications, IP, Wireless, Ethernet, Product Development, Leadership, Telephony, Managed Services, MPLS, TCP/IP, Network Design, Network Architecture, PMP, Cloud Computing, Enterprise Software, Cross-functional Team...
Education
California State University-Chico 1997 — 1999
BA, English & Technical Writing
Hewlett-Packard April 2013 - Present
Mu Dynamics March 2011 - April 2013
Spirent Communications February 2012 - February 2013
Adara Networks June 2010 - March 2011
Adara Networks May 2010 - January 2011
Avaya December 2009 - June 2010
Nortel November 2004 - April 2010
Arc International 2003 - 2004
SonicWall October 2001 - June 2003
Redcreek 1998 - 2001
Skills
TCP/IP, IPSec, Linux, Firewalls, IP, Embedded Systems, VPN, C, Networking, Operating Systems, SNMP, Software Development, IPv6, Security, Routing Protocols, IKE, OSPF, Software Engineering, Agile Methodologies, RIP, Network Security, Testing, Scrum, Routers, BSD, Engineering Management, VxWorks, Routing, Wireless, Ethernet, BGP, Network Architecture, SIP, IP Multicast, BGPv4, Quagga, 6wind, fastpath, DPDK
Education
California Polytechnic State University-San Luis Obispo 1989 — 1991
BS, Computer Engineering
Louisiana State University 1986 — 1987
Physics
GoDaddy September 2014 - Present
Microsoft October 2012 - September 2014
Clever Rain Technologies, Inc October 2010 - October 2012
nGenera Corporation January 2007 - September 2010
Talisma 2007 - 2009
Microsoft December 2003 - January 2007
Avaya October 1996 - October 2003
AccessLine Communications 1994 - 1997
Boeing Commercial Airplanes 1989 - 1994
Skills
Agile Methodologies, CRM, Software Development, Cloud Computing, SaaS, Product Development, Software Project..., Enterprise Software, Leadership, Microsoft SQL Server, Web Applications, Business Strategy, Mobile Applications, Program Management, Business Development, XML, Product Management, .NET, Project Management, Project Planning
Education
Seattle University 1990 — 1993
Master, Software Engineering
University of California, Riverside 1985 — 1987
Computer Science
California State University-Fullerton 1983 — 1985
Computer Science
California State University-Fullerton, Mihaylo College of Business and Economics 1978 — 1982
BA, Information Systems
Retired, Enjoy helping others 2014 - Present
CenturyLink December 2006 - April 2014
MOM INC 1974 - 2012
Expanets 2001 - 2006
Avaya March 1985 - September 2005
Skills
Product Management, Team Leadership, Customer Retention, B2B, Team Building, Contract Negotiation, Cross-functional Team..., CRM, Co-location, Lead Generation, Leadership, Managed Services
Education
Hayward State University 1990 — 1993
Associate of Arts and Sciences (AAS), Computer Science
Cal State Hayward 1987 — 1989
Associate of Arts (AA), Data Processing
Highlands High School
AVAYA 2009 - Present
Avaya 2008 - 2009
Avaya 2007 - 2008
Avaya 2003 - 2007
Avaya 1996 - 2003
Skills
Cross-functional Team..., Management, Project Management, Leadership, Program Management, Strategic Planning, Labor Relations, Business Continuity..., Strategy, Operations Management, Organizational Design, Avaya, Unified Communications
Education
California State University-Hayward
Bachelor of Science, Industrial Organizational Psychology
Avaya January 1998 - January 2015
Fiberdyne Labs, Inc July 1995 - December 1997
Skills
CompTIA Network+..., Avaya, Voice Mail, VoIP, Avaya Communication..., TCP/IP, Telephony, CCNA, Cisco Technologies, LAN-WAN, Unified Communications, Software Installation, System Administration, Networking, IP, Avaya Technologies, Wireless, Telecommunications
Education
California State Polytechnic University-Pomona 2006 — 2009
Bachelor of Science, Business Administration, concentration in Computer Information Systems, 3.87
Mohawk Valley Community College Utica, New York 1986 — 1989
Associates of Science, Computer Science
Professional Services - Tax Preparation 2010 - Present
Avaya June 1981 - April 2009
Skills
Tax Preparation, Personal Tax Planning, Personal Finance, Investment Management, Telecommunications, Avaya
Education
California State Polytechnic University-Pomona
Bachelor of Science (B.S.), Business Administration - Marketing
Avaya 2014 - Present
Cisco 2011 - 2013
Cisco 2006 - 2010
Cisco 2001 - 2005
Cisco 1996 - 2001
Stratacom 1994 - 1996
Siemens/IBM/ROLM 1986 - 1994
Skills
VoIP, Cisco Technologies, Wireless, Telecommunications, Routing, Integration, Enterprise Software, Security, Routers, Testing, Management, Mergers, Network Security, Operations Management, Project Management, Data Center, IP, Cross-functional Team..., Global Operations, System Testing, IaaS, Cloud Computing IaaS, Service Delivery, Program Management, Global Talent..., Ethernet, Cloud Computing
Education
California Polytechnic State University-San Luis Obispo 1982 — 1986
BS, Engineering
Polycom August 2010 - Present
Avaya November 2002 - August 2010
Solsoft (now LogLogic) March 2000 - November 2002
NEC Business Network Solutions February 1999 - March 2000
Emulex July 1997 - January 1999
Skills
Product Management, Portfolio Strategy, Launch Of New Products, Security, Contract Negotiations, Strategic Planning, Unified Communications, Telecommunications, Enterprise Software, Video, Product Marketing, SIP, Competitive Analysis, VoIP, Mobile, Product Strategy, Solution Selling, Messaging, Product Life Cycle..., IP, Channel, Cross-functional Team..., Go-to-market Strategy, Video Conferencing, Product Launch, New Business Development, Strategic Partnerships, Strategy Development, Team Building, Team Management, Partner Management, Leadership, Strategy, Cisco Technologies, Professional Services, Business Development, Sales Operations, Channel Partners, Management, Wireless, Unified Messaging, Networking, Cloud Computing, Managed Services, SaaS, Sales Enablement, Telephony, H.323, Sales Engineering, Avaya
Education
California Polytechnic State University-San Luis Obispo 1994 — 1997
BS
El Toro High School 1989 — 1992
Avaya July 2014 - Present
Verizon December 2012 - July 2014
Polycom December 2011 - November 2012
Juniper Networks March 2008 - September 2011
Verizon Business June 2006 - February 2008
Qwest July 1999 - June 2006
Skills
Managed Services, Unified Communications, Solution Selling, Data Center, Cloud Computing, Channel, MPLS, VoIP, Professional Services, Strategic Partnerships, Co-location, Selling, Telecommunications, IP, SaaS, Channel Partners, Salesforce.com, Wireless, Enterprise Software, Go-to-market Strategy, Pre-sales, Direct Sales, SIP, Ethernet, Sales Enablement, Telephony
Education
Sacramento State University
BS
Cisco 2014 - 2015
Avaya 2011 - 2013
Cisco 2008 - 2011
Genesys, an Alcatel-Lucent Company 2006 - 2008
Metric Test 2004 - 2005
Telogy 1996 - 2004
Frost & Sullivan 1994 - 1996
Wyle Laboratories 1993 - 1994
ReSound Corporation 1992 - 1992
Bay View Federal Bank 1991 - 1991
Skills
Process Improvement, Market Research, Operations Management, Certified Project..., Six Sigma, Program Management, Marketing Strategy, Portfolio Management, Financial Modeling, Executive Presentations, Leadership, Policy, Pricing, Marketing Management, Strategic Planning, Team Building, Strategy, Team Leadership, Cross-functional Team..., Mergers & Acquisitions, Start-ups, Product Management, Project Management, Sales, Training, Supply Chain, Vendor Management, Budgets, Telecommunications, PMP, Management, Analysis, SaaS, Sales Operations, Project Portfolio..., Competitive Analysis, Business Development, Business Planning, Project Planning, Testing, Change Management, CRM, Business Strategy, Product Marketing, Sales Management, Executive Management
Education
The George Washington University 2008 — 2008
Associates Certificate, Project Management
Villanova University 2005 — 2006
Masters Certificate, Six Sigma
California State University-East Bay 1990 — 1992
MBA
Saint Mary's College of California 1986 — 1989
Bachelor's Degree, Economics and Business Administration
National University of Ireland, Galway 1987 — 1988
Study Abroad Program, Commerce, History, Irish (Gaelic)
Avaya October 2012 - Present
Skills
C#, ASP.NET, JavaScript, jQuery, jQuery UI, Microsoft SQL Server, PHP, MySQL, HTML, DOM, CSS, Web Services, SVN, Python, Java, HTTP
Education
California State University, Sacramento 1998 — 2001
BS, Computer Science
Juniper Networks December 2010 - Present
Avaya December 2009 - December 2010
Nortel Networks January 2004 - December 2009
Nortel Networks January 2002 - January 2003
Nortel Networks January 2001 - January 2002
Bay/Nortel Networks September 1996 - January 2001
Intergraph Corporation September 1989 - September 1996
Intergraph Corporation January 1985 - August 1989
Paul Dosier & Associates January 1984 - January 1985
U.S Navy August 1977 - January 1984
Skills
SIP
Education
California State University-Fullerton 2004 — 2005
Certificate, Applied Project Management Course
University of Phoenix 2003 — 2005
BS, IT
Avaya December 2014 - Present
Juniper Networks June 2012 - November 2014
Juniper Networks September 2005 - June 2012
Ciena Communications September 2000 - September 2005
Lucent Technologies February 1999 - September 2000
Anixter 1995 - 1999
Skills
Infrastructure, Technical Presentations, Salesforce.com, Direct Sales, Sales Management, Channel Partners, Channel Strategy, Sales Enablement, Solution Selling, Management, Security, Go-to-market Strategy, Managed Services, Juniper, Sales Operations, Account Management, Telecommunications, CRM, Network Security, Data Center, Business Development, Cloud Computing, Product Marketing, Enterprise Software, Pre-sales, Sales Presentations, VoIP, Virtualization, Strategic Partnerships, Ethernet, SaaS, Unified Communications, Sales, Product Management, Channel, Sales Process, Networking, Cisco Technologies, MPLS, Partner Management, Wireless, Business Alliances, Leadership
Education
University of Phoenix 2002 — 2004
MBA
California State University-Chico 1991 — 1995
BS
Avaya January 2008 - 2009
BEA Systems 2003 - 2008
Scientific Monitoring, Inc. January 2002 - 2007
NonStopNet January 2000 - June 2004
Apriva January 2001 - December 2002
Computer Associates January 1999 - December 2000
MCI Systemhouse January 1996 - December 1998
IBM September 1980 - June 1992
Skills
Sales Management, Channel, Enterprise Software, Start-ups, Middleware, Sales, SaaS, Leadership, Cloud Computing, Sales Operations, Virtualization, Business Alliances, Go-to-market Strategy, Strategic Partnerships, VoIP
Education
Pepperdine University 1985 — 1987
MBA
California Polytechnic State University-San Luis Obispo 1978 — 1980
csc
Hewlett Packard - Enterprise Cloud Services August 2010 - Present
Avaya December 2009 - August 2010
Nortel March 2005 - December 2009
Nortel July 1999 - March 2005
State Controllers Office of California April 1998 - July 1999
State Controllers office of California September 1994 - March 1998
Skills
Operating Systems, VoIP, MPLS, WAN, LAN-WAN, Cloud Computing, SIP, IVR, OSPF, Contact Centers, Routers, Switches, UCaaS, Session Border..., SIP Trunking, Unified Communications, Telecommunications, Networking, Ethernet, Avaya, Solution Selling, Network Architecture, Network Security, Data Center, Firewalls, Managed Services, Telephony, Security, IP, Network Design
Education
California State University-Sacramento 1994 — 1999
Bachelor of Science, Computer Science
California State University-Sacramento
Bachelor of Science (B.S.), Computer Science
Monarch Dunes Golf Course & Grille January 2014 - Present
Hydro Heaven Spas & Stoves May 2004 - Present
Merrill Lynch July 2004 - 2007
Spenser Communications June 2002 - June 2004
Avaya October 2000 - April 2002
Lucent Technologies July 1998 - September 2000
Skills
Strategic Planning, Investments, Strategy, Finance, Solution Selling, Sales, Selling, CRM, Managed Services, New Business Development, Team Building
Education
California State University-San Bernardino 1995 — 1998
BA, Business Administration
Avaya January 2012 - Present
Avaya July 2010 - Present
AAR 2013 - 2014
ABB 2008 - 2009
Eaton 2000 - 2008
Skills
Process Improvement, Operations Management, Supply Chain Management, Cross-functional Team..., Six Sigma, Project Management, Forecasting, Business Process..., Supply Chain, Team Building, Outsourcing, Program Management, Vendor Management, Management, Procurement, Contract Negotiation, Project Planning, Materials Management, Supply Management, SAP, Change Management, Strategic Sourcing, Product Management, Business Process, Logistics, Lean Manufacturing, Continuous Improvement, Team Leadership, Leadership, Quality Management, Manufacturing, Business Analysis, Strategy
Education
Campbell University 2001 — 2004
BA, Business Administration/ Economics
Ericsson December 2013 - Present
Avaya December 2009 - December 2013
Nortel March 2007 - December 2009
Nortel August 1997 - February 2007
Freelance June 1986 - August 1997
Skills
Business Analysis, Business Intelligence, Lean Sigma, Global Management, Employee Engagement, Change Leadership, Six Sigma, Project Planning, SAP, Business Objects, Business Planning, Business Management, Knowledge Management, SharePoint, Internal Communications, Cross-functional..., Livelink, Pivot Tables, Remote Team Management, Business Requirements, Business Process..., Process Mapping, Matrix Management, Quality Systems, Performance Metrics, Change Management, Management, Program Management, Telecommunications, Project Management, Business Process Mapping, Quality System, Strategy, Virtual Teams, Analysis, CRM, Integration, Leadership, Process Improvement, Team Leadership, Vendor Management, Cross-functional Team..., PMP, Outsourcing
Education
California Institute of the Arts 1987 — 1989
Master of Fine Arts
University of California, Santa Cruz 1983 — 1986
B.A. with Honors
JDSU January 2015 - Present
Zur Ltd March 2010 - Present
GE Healthcare January 2008 - January 2010
General Electric June 2007 - December 2007
GE Healthcare March 2006 - May 2007
Avaya June 2005 - February 2006
Avaya June 2003 - May 2005
Avaya October 1997 - May 2003
Bell Labs Lucent Technologies January 1995 - November 1997
Skills
Strategic Planning, Service Operations, Supply Chain, Inventory Management, P&L, Operations Management, Six Sigma, Continuous Improvement, Process Improvement, Customer Service, Cross-functional Team..., Operational Excellence, Supply Chain..., Cost Reduction, Change Management, Logistics, Leadership, Strategy, Warehousing, Logistics Management, Supply Management, Business Process..., Transportation, Management, Vendor Management, SAP, Manufacturing, CRM, Warehouse Management, Contract Negotiation, ERP, Supply Chain Management, Product Development, Analysis, Integration, Business Planning, Customer Satisfaction, Inventory Control, Negotiation
Education
California Coast University 1998 — 2001
Bachelor of Science (B.S.), Business
GE Executive Training Center 2008 — 2008
Advanced Management
APICS 2004 — 2004
Supply Chain Management
Teleplan International August 2010 - Present
Dot Hill Systems April 2008 - August 2010
Carrier Access November 2004 - August 2007
Avaya November 2001 - November 2004
Lucent May 1998 - November 2001
Lucent October 1994 - November 1998
AT&T Technologies September 1991 - October 1994
AT&T Bell Laboratories 1980 - 1991
Skills
Supply Chain Management, Lean Manufacturing, Six Sigma, Manufacturing, ERP, Logistics, Contract Manufacturing, Cost Reduction, Outsourcing, Contract Negotiation, Procurement, Supply Chain, Operations Management, Product Management, Cross-functional Team..., Negotiation, Forecasting, Product Development, Business Process..., Supply Chain..., Global Sourcing, Management, Integration, Business Planning, Program Management, Business Process, Process Improvement, Logistics Management, Continuous Improvement, Supply Management, Mergers & Acquisitions, Process Engineering, MRP, Electronics, Vendor Management, Materials Management, Strategic Sourcing, Operational Excellence, Reverse Logistics, Purchasing, Quality Management, Change Management, ISO, SAP, Engineering Management, Kaizen
Education
Purdue University - Krannert School of Management 1990 — 1995
MS, Management
Caltech 1980 — 1981
MSEE, MicroElectronics
Virginia Polytechnic Institute and State University 1976 — 1980
BSEE, Electronics
Avaya August 2015 - Present
NEC September 2001 - April 2014
Mitel February 1996 - September 2001
Skills
Unified Messaging, Unified Communications, VoIP, Managed Services, Solution Selling, Cloud Computing, Telepresence, Virtualization, SIP, Data Center, Professional Services, SIP Trunking, Telephony, IP, Cisco Technologies, Selling, Video Conferencing, Wireless, Enterprise Software, Channel Partners, MPLS, SaaS, Sales
Education
California State University-Chico
Avaya March 2014 - Present
Cisco October 2009 - February 2014
Cisco May 2007 - October 2009
Cisco January 2005 - May 2007
Cisco January 2003 - January 2005
Cisco August 2000 - January 2003
Cisco February 1999 - August 2000
Cisco June 1997 - February 1999
Centigram September 1996 - June 1997
Abbott January 1993 - September 1996
Skills
Forecasting, Financial Analysis, Revenue Recognition, Sales, Financial Modeling, Cross-functional Team..., Financial Reporting, Finance, Strategy, Process Improvement, Product Management, Leadership, Budgets, Go-to-market Strategy, Cloud Computing, Program Management
Education
California Polytechnic State University-San Luis Obispo
Bachelor of Business Administration (BBA), Accounting
Alcon, a Novartis company November 2013 - Present
Kelsey National Corporation April 2013 - October 2013
Amgen June 2005 - September 2012
Health Net 2003 - 2005
NerveWire 2000 - 2002
Avaya 1999 - 2000
Nucleotech 1998 - 1999
Skills
Change Control, Biotechnology, Validation, SDLC, Pharmaceutical Industry, 21 CFR Part 11, Business Analysis, System Administration, Computer Systems..., Project Management, Weblogic, Full SDLC, Healthcare Information..., Java, Siteminder, Apache 2, Unix Shell Scripting, Unix Operating Systems, FDA, Clinical Trials, Regulatory Affairs, Documentum, Cognos, Quality Center, SQL, Software Development, Computer System...
Education
California Lutheran University
Master's degree, Computer Science
California Lutheran University 2006 — 2008
Master of Business Administration (MBA), Finance, General
University of California, San Diego 1994 — 1997
Bachelor's degree, Biochemistry
Avaya October 2014 - Present
Avaya February 2011 - Present
Ally Solutions Group June 2010 - February 2011
Avaya December 2009 - April 2010
Nortel Networks September 2000 - December 2009
Williams Communications Solutions March 1999 - August 2000
Platinum Communications December 1998 - January 1999
NewAge Data Int Inc January 1990 - January 1998
NewAge Data Comm 1994 - 1998
Introlink January 1989 - January 1990
Skills
VoIP, Avaya, Telephony, LAN-WAN, Unified Communications, SIP, Sales Engineering, Pre-sales, IP, Telecommunications, TDM, Ethernet, IVR, Call Centers, Managed Services, Contact Centers, Call Center, ACD, IP PBX, H.323, CTI, Wireless, Network Design, Channel, Unified Messaging, Voice & Data Convergence, Professional Services, Frame Relay, Hosted Services, Routing, Switches, MPLS, QoS, Video Conferencing, Cisco Technologies, Integration, TCP/IP, Solution Selling, Network Architecture, WLAN, Network Engineering, Cisco Call Manager, Telepresence, Data Center, Training Delivery, Change Management, Training & Development, Technical Documentation, Sales Enablement, Sales Enablement Tools
Education
College of the Sequoias
A.S, Business Admin - Accounting
California State University-Fresno
Legal Environment of Business, Business Administration
Berryessa Union School District December 2009 - Present
Avaya September 2001 - March 2009
Lucent April 2000 - September 2001
Skills
Avaya, Call Centers, System Administration, Telephony, Troubleshooting, SIP, Telecommunications
Education
California Polytechnic State University-San Luis Obispo
Social Sciences
NETGEAR November 2012 - Present
Avaya 2010 - July 2012
Idaho Power Company 2007 - 2010
Syngenta/ROGERS 2005 - 2007
Parametric Media 2002 - 2005
RB Marketing Communications 2001 - 2002
Skills
Marketing Communications, Public Relations, Marketing Strategy, Strategic Communications, Media Relations, Social Media, Integrated Marketing, Cross-functional Team..., Strategic Thinking, Corporate Communications, Product Marketing, Project Management, Copywriting, Copy Editing, Problem Solving, Strategic Planning, Strategic Partnerships, Multi-channel Marketing, Marketing, Product Development, Brand Management, Advertising, Start-ups, Press Releases, Leadership, Direct Marketing, Go-to-market Strategy, Strategy, Product Launch, Content Strategy, Demand Generation, Management, Enterprise Software
Education
California State University-San Bernardino 2002 — 2008
MA, Communication Studies - Integrated Marketing Communication
California State University-San Bernardino 2000 — 2002
BA, Communication Studies - Public Relations concentration
Riverside City College 1998 — 2000
AA, Speech Communication
Avaya December 2009 - Present
Nortel January 1998 - December 2009
Education
California State University-Long Beach 1980 — 1983
Franklin Templeton Investments June 2008 - May 2014
Applied Materials April 2007 - June 2008
LSI Logic 2007 - 2007
American Express 2005 - 2006
Avaya 2005 - 2006
Calient Networks 2001 - 2004
Skills
Deferred Compensation, HRIS, Human Resources, Talent Management, Performance Management, Employee Engagement, Leadership, Compensation
Education
California State University-East Bay
BA
Kingston University
MA, HR
NACR April 2009 - Present
Avaya October 2000 - March 2009
Skills
Managed Services, Unified Communications, Contact Centers, Channel Partners, Telephony, Enterprise Software, VoIP, SIP Trunking, SIP, Telecommunications, IVR, Sales Engineering, SaaS, Avaya, Solution Selling, ACD, IP PBX, LAN-WAN, Management, Video Conferencing, Cloud Applications, Data Center, Cisco Technologies, Call Centers, Cloud Computing, Network Architecture, IP, Professional Services, CTI, Wireless, WAN, Voice Mail, Co-location, Networking, Avaya Technologies, Private Cloud
Education
California State University-Fullerton - College of Business and Economics
Bachelor of Arts, College of Business and Economics
Farmers Insurance April 2009 - Present
Avaya May 2002 - June 2007
Octel August 1996 - June 2000
Skills
Call Center, Telephony, Telecommunications, VoIP, Avaya, Budgets, Call Centers, Cross-functional Team..., Data Center, Managed Services, Management, Project Management, Vendor Management, Cloud Computing
Education
California State University-Northridge
Bachelor of Science (BS), Management Information Systems, General
Time Warner Cable May 2010 - Present
Alvazan, Inc, (out-of-hours start-up) June 2009 - October 2010
Avaya October 2009 - May 2010
Magpie Telecom Insiders August 2008 - February 2009
Avaya September 2000 - August 2008
Lucent Technologies October 1996 - September 2000
AT&T Bell Laboratories June 1988 - October 1996
Skills
Tomcat, Agile Methodologies, Hibernate, Scrum, XML, Java, Linux, JUnit, Ant, JSP, Maven, JBoss Application Server
Education
Caltech
MSEE, High Frequency Electronics
University of Missouri-Rolla
BSEE, Electrical Engineering
Mission San Juan Capistrano November 2010 - Present
Avaya 2000 - 2006
Lucent Technologies 1995 - 2000
AT&T 1984 - 1995
Pacific Telephone February 1975 - December 1984
Skills
Project Management, Unified Communications, Telephony, VoIP, Telecommunications, Solution Selling, Wireless, Call Centers, Salesforce.com, Managed Services, Professional Services, SaaS, Video Conferencing, Cloud Computing, Enterprise Software, CRM, Networking, Channel Partners, Strategic Partnerships, Go-to-market Strategy, Pre-sales, Mobile Devices, Data Center, Direct Sales, IP, Selling
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1971 — 1975
University of Southern California
Avaya 2012 - 2012
Maruchan, Inc. November 2007 - December 2008
ABeam Consulting 2007 - 2008
Skills
SAP Implementation, SAP, SAP R/3, ABAP, Integration, Project Portfolio..., SAP Netweaver, SAP ERP, SAP Portal, ERP, SDLC, Business Analysis, SD
Education
California State University-East Bay 1985 — 1990
MBA, Computer Information Systems
California State University-Hayward - School of Business and Economics 1985 — 1990
Master of Business Administration (MBA), Computer Information Systems & Marketing Management
CSC December 2013 - Present
Polycom November 2010 - December 2013
Avaya December 2009 - January 2011
Nortel 2001 - December 2009
Nortel August 1999 - December 2003
Nortel 1982 - 1999
Skills
Demand Generation, Direct Marketing, Leadership, Offer Development, Partnerships, Business Development, Analytics, Go-to-market Strategy, Sales Enablement, Multi-channel Marketing, Channel, Field Marketing, Channel Partners, Unified Communications, Business Alliances, Strategic Partnerships, Partner Management, B2B Marketing, Social Networking, Channel Partner..., Incentive Programs, Strategic Planning, Marketing Communications, Program Development, Marketing Strategy, Lead Generation, Strategy, Telecommunications, Product Management, Salesforce.com, Competitive Analysis, Management, Solution Selling, Product Launch, Managed Services, Program Management, Product Marketing, Marketing, CRM, Strategic Alliances, Sales, SaaS, Market Planning, Messaging, Business Planning, Professional Services, Cross-functional Team..., Mobile Devices, Direct Sales
Education
California State Polytechnic University-Pomona
bs, biology
Kunkel Properties, LLC, OKC, OK 2009 - Present
Avaya December 2009 - February 2012
Nortel October 1991 - December 2009
Nortel Networks 1991 - 2008
Topax Refuse Removal (aka Waste Mgmt) September 1987 - September 1991
Skills
Avaya, Messaging, Multi-channel Marketing, Marketing, VoIP, Demand Generation, Sales Incentives, Sales Operations, Budgets, Salesforce.com, Pipeline Development, Special Events
Education
California State University-Los Angeles 1989 — 1990
Cert. in Accting, Accounting
University of San Diego 1983 — 1987
BBA, Bus Admin
IHS October 2014 - Present
Apex Systems May 2014 - October 2014
Apex Technology Systems, Inc. May 2013 - March 2014
Comcast Cable May 2013 - March 2014
Elavon, Inc. May 2012 - May 2013
Avaya October 2011 - April 2012
Net Polarity January 2011 - September 2011
Universal Technical Institute September 2009 - November 2010
American Express May 2009 - December 2009
American Express Technologies May 2009 - October 2009
Skills
Analysis, SDLC, RUP, Training, Six Sigma, Software Documentation, Project Management, Program Management, Telecommunications, Vendor Management, Leadership, Scrum, Management, Analytics, Rally
Education
California State Polytechnic University 1991 — 1993
BA, Business Administration
California State Polytechnic University-Pomona 1990 — 1992
Management and Human Resources, Business Administration and Management, General
Nexus IS August 2009 - Present
Cisco Systems January 2004 - January 2006
Avaya January 2001 - January 2004
Nortel 1998 - 2001
3Com Corporation January 1994 - January 1998
Education
California State University-Fullerton, Mihaylo College of Business and Economics 1981 — 1986
Western Dental October 2008 - Present
Option One Mortgage March 2004 - October 2008
Avaya January 2002 - March 2004
Bank One January 2000 - January 2002
American Express 1997 - 2000
Verizon / GTE 1995 - 1997
Skills
Call Center, P&L, Vendor Management, Budgeting, Strategic Planning, Operations Management, Team Building, Forecasting, Change Management, Financial Analysis, Process Improvement, Business Process, Coaching, Customer Service, Performance Management, Budgets, Strategy, Call Centers, Quality Assurance, Income Statement, Leadership, Risk Management, Team Leadership, Recruiting, Program Management, Training, Six Sigma, Management, Business Intelligence, Customer Retention, P&L Management, Start-ups, Leadership Development, Analytics, Customer Experience, Human Resources, Finance, Sales, Outsourcing, Credit
Education
California State University-Long Beach
BS, Business Marketing
Carousel Industries February 2011 - Present
Cross 2003 - February 2011
Avaya 2007 - 2008
Cross Telecom 2003 - 2008
Expanets April 1998 - 2005
AT&T April 1983 - 2003
Lucent Technologies 1983 - 2003
Entre Computers 1980 - 1983
Skills
VoIP, Networking, Telephony, Unified Communications, Solution Selling, Managed Services, Call Centers, MPLS, Cloud Computing, Avaya, Training, Telecommunications, IP, Sales Process, Direct Sales, Channel Partners, Selling, Ethernet
Education
California State University-Sacramento 1981 — 1993
Akamai Technologies February 2014 - Present
Prolexic Technologies September 2012 - February 2014
Avaya November 2010 - September 2012
UBM Channel July 2009 - November 2010
Data Access Worldwide November 1994 - August 2008
Eastern Aero Marine October 1992 - November 1994
Skills
Microsoft Office, Salesforce.com, Business Development, Inside Sales, Sales Management, Solution Selling, Account Management, CRM, Sales, Sales Operations, Channel, Lead Generation, New Business Development, Cold Calling, Call Centers, Telecommunications, Selling, Direct Sales, Networking, Customer Service, Leadership, Cloud Computing, Management, Channel Partners, Recruiting
Education
California State University-Fresno
B.A.
Bank of the West June 2012 - Present
Fremont Bank March 2009 - June 2012
JP Morgan Chase August 2008 - January 2009
Washington Mutual Card Services December 2005 - July 2008
SBC January 2004 - December 2005
John Deere October 2001 - February 2004
First American Title September 2001 - March 2003
Avaya July 2000 - August 2001
Quintus January 1997 - June 2000
Computer Sciences Corporation November 1995 - December 1996
Education
California State University-East Bay 2005 — 2007
MS, Theoretical and Applied Statistics
California State University-East Bay 2003 — 2004
MBA, Operations and Materials Management; Computer Information Systems
University of the Philippines 1971 — 1976
BS, Electrical Engineering
Philippine Science High School 1967 — 1971
High School
St. Theresa's College, Baguio
Avaya March 2009 - Present
Avaya January 1999 - March 2009
Lucent Technologies 1997 - 1999
Lucent Technologies 1992 - 1997
Skills
Telecommunications, Team Building, Customer Relations, Service Delivery, Problem Solving, Call Center, VoIP, Customer Satisfaction, Troubleshooting, Contract Negotiations, Telephony, Avaya, Unified Communications, SLA, Professional Services, Managed Services, Cloud Computing, Program Management, CRM, Call Centers, Leadership, Contract Negotiation, SIP, Sla, Customer Service, Project Management, Management, Cross-functional Team..., Vendor Management, Operations Management, Technical Support, Contact Centers, Team Leadership, IVR, Coaching, CTI, Integration, Cisco Technologies, Data Center, Customer Experience, Direct Sales, IP, Networking, Outsourcing, Solution Selling, Ethernet, SIP Trunking, Wireless, Video Conferencing, SaaS
Education
Regis University 1991 — 1993
Bachelor of Science, Computer Information Science
Las Positas College 1988 — 1991
Associate of Arts, General Education
California State University, Fresno
Liberal Arts
California Community Colleges Chancellor's Office August 2007 - Present
Avaya March 2007 - August 2007
Cambridge Integrated Services (formerly Aon) 1998 - 2007
Reliance Insurance October 1998 - October 2001
Skills
Project Management, Team Building, Team Leadership, Insurance, Strategic Planning, Change Management, Customer Service, Budgets, Microsoft Office, Business Development, PowerPoint, Microsoft Word, Microsoft Excel, Analysis, Policy, Organizational..., Leadership, Program Management
Education
California State University Stanislaus
B.S., Business Administration
Arrow S3 (Formerly Cross Telecom and Shared Technologies) 2011 - Present
Cross Telecom February 2005 - January 2012
Cross 2005 - January 2012
Avaya 2004 - 2005
Expanets 2001 - 2005
Lucent Technologies 1996 - 2000
AT&T 1989 - 1996
Skills
Avaya, IVR, CTI, Contact Centers, Pre-sales, Routing, Unified Communications, SIP, Telecommunications, ACD, Unified Messaging, Solution Selling, IP
Education
California State Polytechnic University-Pomona
Bachelor of Science, Marketing, Computer Science
Abbott Medical Optics November 2008 - Present
Abbott 2008 - Present
Avaya December 2000 - March 2002
Lucent Technologies 1995 - 2001
AT&T 1983 - 1995
Education
California Polytechnic State University-San Luis Obispo 1970 — 1974
BS, Food Science and Business Law
Cal Poly San Luis Obispo
Human Development, Family Studies, and Related Services
Apple March 2015 - Present
Apple August 2013 - Present
NuvoSun March 2011 - August 2013
Westpak, Inc. March 2010 - March 2011
Lucky Pacific Networks June 2009 - March 2010
Apple June 2008 - September 2008
Apple June 2007 - September 2007
Avaya June 2005 - December 2005
Skills
Embedded Systems, Electronics, Testing, Software Development
Education
California Polytechnic State University-San Luis Obispo 2006 — 2009
BSEE, Electrical Engineering
Avaya May 1985 - May 2009
Education
California State Polytechnic University-Pomona
BS, Business
Duraflame, Inc April 2015 - Present
Spectra Energy August 2009 - April 2015
Avaya May 2004 - August 2009
Avaya March 2003 - May 2004
Avaya June 2001 - March 2003
Avaya July 2000 - June 2001
VPNet July 1999 - July 2000
Mobile Information Systems August 1995 - July 1999
Exesys, Inc June 1993 - August 1995
EY August 1989 - June 1993
Skills
Mergers & Acquisitions, Forecasting, Sarbanes-Oxley Act, Financial Analysis, Intercultural Skills, Professional Mentoring, Finance, Intuitive Leadership, Financial Reporting, Accounting, Tax, US GAAP, Internal Controls, SEC filings, Business Strategy, Auditing, Internal Audit, Mergers, Process Improvement, SEC Filings
Education
Golden Gate University 1985 — 1987
Master of Science (MS), Taxation
California State University-Fresno 1982 — 1984
Bachelor of Science (BS), Business Administration and Management, General
Dapsi Consulting Services June 2014 - Present
Intelli-Flex February 2012 - June 2014
Avaya December 2009 - February 2012
Nortel Networks November 1994 - December 2009
GTE January 1985 - November 1994
Skills
VoIP, Program Management, Solution Selling, Windows, HTML, Litigation, Analysis, Java, C++, Telecommunications, Customer Service, Outlook, Linux, C, Cloud Computing, Telephony, Wireless, MPLS, Managed Services, Data Center, SaaS, Unified Communications, IP, SIP, Call Centers
Education
California State University-Dominguez Hills 1980 — 1983
Bachelor's degree, Political Science and Government
University of Michigan 1977 — 1980
Berkshire Hathaway HomeServices California Properties 2012 - Present
Prudential California Realty February 2006 - 2012
Avaya 1996 - 2003
Avaya 1996 - 2003
Skills
Short Sales, Investment Properties, Sales, REO, Real Estate Transactions, Marketing, Real Estate, Residential Homes, Buyer Representation, Condos, FHA, First Time Home Buyers, Foreclosures, Listings, New Home Sales, Referrals, Relocation, SFR, Sellers, Single Family Homes, Selling
Education
California State University-Long Beach 1990 — 1994
Bachelor of Arts (B.A.), Fine/Studio Arts, General
Santa Rosa High School
Spohn Telecom Consulting October 2010 - Present
Bestline Communications January 2007 - February 2010
Level 3 Communications June 2002 - September 2006
Qwest September 2001 - June 2003
Avaya 1995 - 1999
Skills
Solution Selling, Unified Communications, Telecommunications, Avaya, IVR, Sales, Sales Operations, Salesforce.com, Account Management, Selling, SaaS, Professional Services, Direct Sales, Sales Management, Sales Process, Managed Services, MPLS
Education
California State University-Long Beach
Bachelor of Applied Science (B.A.Sc.), Business, Management, Marketing, and Related Support Services
Sandler Sales Training 2011 — 2012
Prospecting New Customers, A
Sandler Sales Training, Market Sense, Inc. 2011 — 2012
Coarse Certificate, Technology Business Sales, A
Landmark Education 1990 — 1992
Forum
Los Angeles Trade Tech 1985 — 1986
NRC Computer Controlled Manufacturing
TE Small Trucking June 2007 - Present
Avaya November 1996 - Present
Skills
Telecommunications, Agile Methodologies, C++, Software Development, Linux, Web Services, Testing, Product Management, Cloud Computing, Start-ups, Java, TCP/IP, Routing, C, Integration
Education
California State University-Chico 1997 — 1999
MS, Computer Science
Northwestern State University 1987 — 1991
Bachelor of Applied Science (B.A.Sc.), Mathematics
Avaya October 2000 - Present
Lucent Technologies September 1996 - September 2000
AT&T April 1990 - August 1996
Skills
Employee Relations, Compliance, Policy, Compensation, Performance Management, Employee Engagement, Employment Law, Talent Management, Dispute Resolution, Ethics, Salary, Coaching, Benefits
Education
California State University-Los Angeles
BA
ePlus inc. 2014 - Present
LEAF Commercial Capital, Inc. 2013 - 2014
Avaya July 2012 - February 2013
Hitachi Data Systems April 1996 - April 2012
Hitachi Data Systems October 2002 - December 2007
Hitachi Data Systems April 1996 - September 2003
Amdahl Corporation 1990 - 1995
Skills
Business Alliances, Salesforce.com, Direct Sales, Channel Partners, Sales Process, Strategic Partnerships, Sales Management, SaaS, New Business Development, Account Management, Business Development, Cloud Computing, P&L Management, Cross-functional Team..., Solution Selling, Channel, Enterprise Software, Go-to-market Strategy, Business Strategy, Sales Operations, Leadership, Partner Management, Sales, Executive Management
Education
UCLA Anderson School of Management 1985 — 1987
Master of Business Administration (MBA), Business Administration and Management, General
Cal State Fullerton
Bachelor of Arts (BA), Business Administration/Finance