Avaya Company
Industry: Technology company
DescriptionAvaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services. Customer service: 00 1 908-953-6000 Headquarters: Santa Clara, California, United States Revenue: 3.27 billion USD (2017) CEO: Jim Chirico (1 Oct 2017–) Subsidiaries: Radvision, Zang, Inc., Avaya Global Services, Parent organization: Avaya Hldgs
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Avaya Employees
Ericsson October 2014 - Present
Avaya January 2011 - November 2014
Ciena September 2008 - January 2011
IBM Global services January 2007 - September 2008
Redknee Solutions September 2004 - December 2006
SS8 March 2001 - August 2004
Lucent - Octel Messaging March 1989 - March 2001
Skills
Cross-functional Team..., Program Management, Integration, Managed Services, Professional Services, Wireless, Enterprise Software, Management, Service Delivery, Leadership, Product Development, Telecommunications, VoIP, Unified Communications, Cloud Computing, Solution Selling, Product Management, SaaS, IP, Vendor Management, Customer Support, Consulting, Accounting System, Business Intelligence, Start-ups, Networking, Business Development, Data Center, Strategy, Avaya, Mobile Devices, Go-to-market Strategy, Pre-sales, PMO, Strategic Partnerships, Telephony, Channel Partners, IVR, Avaya Technologies
Education
University of Phoenix 1997 — 2000
Master of Business Administration (M.B.A.), Technology Management
University of Toronto
BA
Text100 December 2012 - Present
Avaya October 2010 - December 2012
Weber Shandwick August 2010 - October 2010
Freelance September 2008 - August 2010
Nortel February 2007 - September 2008
Education
University of Southern California
M.A.
University of Ottawa / Université d'Ottawa
B.A.
FlightSafety Services Corporation November 2012 - Present
Avaya October 2000 - September 2011
Skills
Employee Benefits
Education
University of Phoenix
Bachelors of Science, Business Management
Cybera July 2015 - Present
Avaya March 2014 - July 2015
Dell May 2005 - March 2014
Skills
Brocade Certified..., Network + Certified, VMware Tech Sales..., ISCSI, FCoE, Network Design, Wireless Networking, IP Networking, Network Security, WatchGuard Certified..., Juniper Network Sales..., VMware, iSCSI, Integration, Disaster Recovery, Juniper, Microsoft Exchange, Switches, Data Center, Checkpoint, Network Architecture, Firewalls, Telecommunications, Managed Services, Dell Computers, Servers, Sales Operations, Solution Selling, Virtualization, Networking, IP, Storage Area Networks, Ethernet, Sonicwall, Storage, Cloud Computing, VPN, Security, Enterprise Storage, Pre-sales, SAN, Routers, Security+, Storage Solutions, Storage Virtualization, Hardware, SaaS, Channel Partners, Enterprise Software, Unified Communications
Education
University of Phoenix 2008 — 2012
B.S., Business Management & Information Systems
Canada Revenue Agency March 2013 - Present
HighRoads November 2012 - March 2013
Avaya July 2011 - July 2012
Research In Motion January 2009 - September 2010
Synopsys May 2008 - September 2008
Skills
Testing, Test Automation, Scrum, Java, Agile Methodologies, SIP, Quality Center, Unix, Software Engineering
Education
University of Ottawa / Université d'Ottawa 2005 — 2011
Bachelor of Applied Science (B.A.Sc.), Computer Software Engineering
CloudNine Strategies Inc. June 2015 - Present
Sonus April 2014 - April 2015
Avaya October 2013 - January 2014
Avaya February 2012 - October 2013
Avaya January 2011 - February 2012
Avaya October 2009 - January 2011
Avaya Canada October 2007 - September 2009
Avaya March 2005 - September 2007
Nortel Networks August 2003 - May 2005
Nortel Networks August 1992 - May 2005
Skills
Unified Communications, Telephony, Contact Centers, Mobile Computing, Sales Management, Avaya, VoIP, Telecommunications, SIP, IP, Managed Services, IVR, Thought Leadership, Professional Services, WAN, Pre-sales, Strategy, Solution Selling, Call Centers, Management, Business Development, Cisco Technologies, CTI, ACD, Channel Partners, Video Conferencing, SaaS, Networking, Wireless, MPLS, Data Center, Ethernet, Go-to-market Strategy, Cloud Computing, Sales Engineering, SIP Trunking, Sales Operations, TDM, Network Design, Network Architecture, Avaya Technologies, Enterprise Software
Education
University of Ottawa 1988 — 1992
B.A.Sc., Electrical Engineering
Applewood Heights Secondary School 1984 — 1988
Avaya April 2015 - Present
Comcast Business December 2010 - April 2015
Verizon Business February 2004 - December 2010
Intrado November 2002 - February 2004
Qwest Communications May 1998 - November 2002
Signs Now February 1997 - May 1998
AT&T Wireless March 1990 - February 1997
UPS August 1988 - August 1989
The Sharper Image July 1986 - August 1988
Skills
Cisco Technologies, Networking, Metro Ethernet, Ethernet, Managed Services, Unified Communications, Telecommunications, IP Transit, WAN, Call Centers, Solution Selling, E-Rate, Call Center, VoIP, T1, SIP Trunking, Hosted Services, Government Contracting, Selling, Strategic Partnerships, Telephony, Professional Services, Medical Technology, Network Security, Information Security, Government Procurement, Rural Health, Fiber Optic Cable, Telehealth, Cloud Computing, Enterprise Software, Sales
Education
University of Oregon
Stericycle July 2015 - Present
International Cruise and Excursions, Inc. September 2013 - July 2015
US ARMY 101st Airborne, 3rd Brigade, 1-33CAV January 2010 - July 2012
US ARMY 2nd Chemical Battalion, 48th Chemical Brigade, 31st Chemical Company May 2007 - December 2009
Vanguard April 2005 - March 2006
Vanguard May 2004 - April 2005
EAS INC May 2003 - April 2004
EAS INC March 2002 - May 2003
Avaya August 2000 - January 2002
Connell Police Department January 1999 - August 2000
Skills
Leadership, Sales, Sales Operations, Project Management, Team Building, Team Leadership, CRM, Management, Program Management, Training, Organizational..., Customer Service, Sales Management, Employee Training, Leadership Development, New Business Development, Operations Management, Project Planning, Executive Management, Coaching, Process Improvement, Government, Performance Management, Defense, Strategic Planning, Strategy, Security Clearance, Military, Military Operations, Budgets, Army, Operational Planning, National Security, Contract Negotiation, Management Consulting, Business Development, Forecasting, Business Planning
Education
University of Phoenix 2003 — 2005
Master of Business Administration (M.B.A.), Business Administration and Management, General
University of Phoenix 2001 — 2003
Bachelor of Science (B.S.), Business Administration and Management, General
SDL International February 2015 - June 2015
Pitney Bowes April 2014 - September 2014
Welocalize January 2011 - December 2013
U.S. Department of State December 2009 - January 2011
Lionbrige June 2007 - December 2008
Avaya June 2001 - 2007
J.D. Edwards 1996 - 2000
J.D. Edwards 1995 - 1996
Skills
Multilingual, Internationalization, Globalization, Translation, Localization, Trados, Website Localization, Software Documentation, Quality Assurance, Language Services, Localization Testing, Manuals, Technical Translation, English, Terminology, Proofreading, Legal Translation, Linguistics, Technical Documentation, FrameMaker, Foreign Languages, Machine Translation, L10n, Content Management, Interpreting, Transcription, Internationalisation
Education
University of Phoenix
Master of Arts (M.A.), Organizational Management
FasterText July 2014 - Present
OnPik May 2013 - Present
SpiffBox / MessagingROI 2009 - 2013
Avaya 2006 - 2008
Traverse Networks 2001 - 2006
eVoice 2000 - 2001
McKinsey 1995 - 1999
Mizuho Bank September 1990 - June 1992
Skills
Strategy, Mobile Devices, Strategic Partnerships, Start-ups, Product Management, Business Development, Corporate Development, Sales, Business Strategy, Go-to-market Strategy, Product Marketing, Marketing Strategy, New Business Development, E-commerce, Marketing, Entrepreneurship, Mergers & Acquisitions, Telecommunications, Competitive Analysis, Management Consulting, Account Management, SaaS, Cloud Computing, Venture Capital, Analytics, Cloud Applications, Messaging
Education
University of Pennsylvania - The Wharton School 1993 — 1995
Master of Business Administration (M.B.A.), Finance
Yale University 1986 — 1990
Bachelor's Degree, Economics and History, Magna cum laude
Suffern High
Advent Financial Services October 2013 - Present
Genesis Financial Management June 2013 - October 2013
Virginia College December 2011 - May 2013
Genesis Financial Management December 2008 - December 2011
Avaya January 2003 - January 2008
Opinion Access Corporation January 2002 - January 2003
Westaff January 2001 - December 2001
Customer Comunications Center, Inc January 1997 - January 2000
Riverhills Christian Day Care January 1993 - January 1997
Skills
Training, Recruiting, Human Resources, Call Centers, Coaching, Customer Satisfaction, Analysis, Quality Assurance, Sales, Time Management, Customer Service, Networking, Payroll, Proposal Writing, Workforce Management, Leadership, Employee Training, Team Building, Team Leadership, CRM
Education
Riverhills Christian School
University of Phoenix
University of South Florida
Avaya February 2000 - May 2014
Skills
Telephony, VoIP, Unified Communications, Avaya, IP, ACD, Voice Mail, H.323, SIP, Switches, IVR, TDM, Telecommunications, LAN-WAN, ISDN, MPLS, CTI, Avaya Communication..., SIP Trunking, IP PBX, Unified Messaging, T1, QoS, Contact Centers, Ethernet, Media Gateways, Avaya Aura, Voice & Data Convergence, Avaya IP Telephony, PRI, H.248, Video Conferencing, IP Phones, TCP/IP, Managed Services, Routers, Audix, Call Centers, Call Routing, Cisco Technologies, Wireless, VPN, WAN, Routing, Avaya Technologies
Education
University of Phoenix 2010 — 2012
H.J. Heinz Company January 2015 - Present
Avaya November 2014 - December 2014
Accenture - Freeport McMoran Copper & Gold January 2010 - November 2014
Infomatics Software Solutions September 2009 - January 2010
Skills
SAP R/3, SAP, SAP ERP, ECC, Materials Management, IDOC, EDI, Business Process, Vendor Management, Integration, Business Analysis, Testing, Procurement, Analysis, SQL, Management, Sourcing, Purchasing, Training, Warehouse Management, IDoc, SAP Procurement, ABAP, SAP MM, SAP Implementation, ERP, Business Intelligence, SD, Solution Architecture, Requirements Analysis, Business Process..., Project Management, SAP SD, SDLC, Consulting, SAP Netweaver, Software Project..., Supply Chain Management, Master Data, Business Requirements
Education
University of Phoenix 2013 — 2014
Master of Information Systems - (MIS), Information Systems and Technology
Klocwork (acquired by Roguewave) June 2013 - February 2014
Vayyoo Inc. May 2012 - May 2013
Avaya November 2011 - March 2012
Oracle January 2007 - September 2011
Metasolv February 2002 - January 2007
Nortel Networks January 1993 - February 2002
Skills
J2SE, J2EE Application..., OSGi, Unix, Linux, Windows, Java, C++, XML, XSD, XSL, XQuery, JBoss Application Server, Weblogic, Apache Felix, Telnet, SSH, TL1, TCP/IP, HTTP, SNMP, SOAP, REST, RADIUS, VLAN, MPLS VPN, CORBA, Metro Ethernet, RSS, Eclipse, Ant, Subversion, Oracle, PostgreSQL, Mongo, Netty, Jetty
Education
University of Ottawa / Université d'Ottawa 1989 — 1993
B.A.Sc., Electrical Engineering
Algonquin College
Professional Development
VMware Education
Professional Development
Bank of America March 2013 - September 2015
Bank of America March 2011 - March 2013
Avaya April 2001 - November 2010
Skills
Avaya, Call Center, Telecommunications, Call Centers, VoIP, Contact Centers, Technical Support, Networking, Unified Communications, Telephony, SIP, IP, IVR, Service Delivery, ACD, Troubleshooting, Customer Experience, ITIL, WAN, Managed Services, CTI, Data Center, Switches, Cisco Technologies, LAN-WAN, Routing, Wireless, MPLS, Network Engineering, System Deployment, TCP/IP, Professional Services, Network Design, Service Management, Video Conferencing, VPN, Sla, Ethernet, Avaya Technologies, Vendor Management, Management, Cross-functional Team..., Leadership, Customer Service
Education
University of Phoenix
Kimberly-Clark March 2015 - Present
Angie's List July 2012 - August 2014
Microsoft - Yahoo Search Alliance November 2010 - July 2012
Fox Audience Network 2008 - October 2010
Yahoo 2006 - 2008
Avaya 2001 - 2006
Viewlocity 2000 - 2001
IBM 1997 - 2000
UPS 1993 - 1997
UPS Applied Research 1987 - 1993
Skills
Analytics, Product Management, Data Mining, Strategy, CRM, E-commerce, Leadership, Big Data, Business Intelligence, Hadoop, Cloud Computing, Management, Product Development, Online Advertising, Analysis, Marketing, Segmentation, Program Management, Business Strategy, Strategic Partnerships, Networking, Web Analytics, Agile Methodologies, SaaS
Education
University of Pennsylvania - The Wharton School
Master of Business Administration (MBA), Marketing
Yale University
B.S., Engineering Science
Johnson & Johnson September 2013 - Present
Burberry May 2011 - September 2013
Proskauer Rose, LLP September 2008 - June 2011
Avaya May 2006 - August 2006
AND 1 April 2004 - August 2005
Skills
Intellectual Property, Trademark Infringement, Legal Writing, Corporate Law, Legal Research, Licensing, Commercial Litigation, Copyright Law
Education
University of Pennsylvania Law School 2005 — 2008
J.D., Law
University of Pennsylvania 2001 — 2005
B.A., Political Science, Philosophy, Economics
Mount Saint Mary Academy 1998 — 2001
HRchitect February 2013 - Present
Advocare January 2015 - Present
Van Poole Properties, Keller Williams June 2011 - December 2012
GM-Southwest April 2009 - September 2009
Highland Homes November 2007 - October 2008
Ryland Homes May 2004 - October 2007
W.W. Grainger October 2002 - March 2004
Avaya June 2000 - May 2002
US Navy April 1995 - April 1999
Power Rents June 1993 - February 1995
Education
Villanova University 2012 — 2015
Master's degree, Human Resources Development
University of Phoenix 2004 — 2007
Bachelor, Business Management
Martin Community College 1992 — 1993
Equine
Avaya June 2013 - Present
Avaya May 2008 - May 2013
Avaya May 2005 - September 2008
Avaya October 2001 - May 2005
Avaya May 2000 - September 2001
Avaya February 1998 - May 2000
Skills
Strategy, Business Development, Enterprise Software, Leadership, Selling, Account Management, Sales Management, Sales, Business Planning, Unified Communications, Business Alliances, Managed Services, Business Strategy, Channel, Contract Negotiation, Solution Selling, Cloud Computing, Wireless, Professional Services
Education
University of Oklahoma
Avaya November 2014 - Present
Infinity Data Networks, Inc January 2012 - November 2014
Integrated Technology April 2010 - August 2012
NetVersant January 2008 - December 2008
Telesource Services LLC October 1999 - December 2007
Skills
VoIP, Avaya, Analog, Solution Selling, Unified Communications, Cisco, Juniper, Network Services, Structured Cabling, Electrical Contracting, Cisco Technologies, WAN, Telephony, Wireless, Video Conferencing, Telecommunications, Enterprise Software, Networking, Pre-sales, SIP, MPLS, Strategy, Co-location, T1, Data Center, IP, Professional Services, Call Centers, Infrastructure, Outsourcing, Managed Services, Cloud Computing, Management, Direct Sales, Account Management, SaaS, Avaya Technologies
Education
University of Phoenix 2003 — 2007
BSBM, Business Management
Avaya June 2015 - Present
Avaya October 2014 - Present
Noble Systems June 2013 - September 2014
RealPage, Inc. April 2010 - June 2013
RealPage, Inc. April 2010 - July 2011
Thrivent Financial for Lutherans August 2007 - December 2009
Rockwell Electronic Commerce / FirstPoint Contact August 1997 - October 2002
ROCKWELL ELECTRONIC COMMERCE 1997 - 2002
Executone Information Systems October 1994 - August 1997
Renda Broadcasting October 1993 - October 1994
Skills
Account Management, National Accounts, Broadcast, Call Center, Customer Relations, Sales, Property Management..., Independent Business..., Helping Clients Succeed, Business Strategy, Turnaround Specialist, Strategic Account..., Self-motivated Team..., Channel Sales, Prospecting Skills, Salesforce.com, SharePoint, Executive Presentations, Recognition Awards, Consultative Selling..., Long-term Customer..., Business Networking, Solution Selling, VoIP, IVR, SaaS, CRM, Enterprise Software, CTI, ACD, Direct Sales, Business Analysis, Customer Service, Call Centers, Marketing, Customer Satisfaction, Lead Generation, New Business Development, Professional Services, Sales Process, Business Intelligence, Marketing Strategy, Contact Center...
Education
University of Oklahoma 1986 — 1988
Business Finance
University of Southern California 1984 — 1986
Journalism
Putnam City North High School 1981 — 1984
1984
Apprentice Personnel July 2014 - Present
The CS Team February 2012 - March 2014
University of Colorado Hospital February 2006 - February 2012
Transwestern Commercial Sevices 2000 - 2005
Avaya 1998 - 2002
Ryder Dedicated logistics 1995 - 1999
Skills
Customer Service, Human Resources, Team Building, Training, Leadership, Coaching, Strategic Planning, Leadership Development, Analysis, Project Management, Negotiation, Program Management
Education
University of Oklahoma 1991 — 1994
Master's degree, Human Resources Management/Personnel Administration, General
University of Oklahoma 1985 — 1993
Bachelor of Arts (B.A.), Political Science and Government
Mt Calvary Elementary
Mt Calvary Elementary
Cisco September 2015 - Present
Avaya October 2014 - September 2015
Sirius Computer Solutions July 2014 - October 2014
CenturyLink Business May 2007 - July 2014
Bank of Oklahoma May 2005 - May 2007
Dynamic Networking Technologies January 2001 - May 2005
NetEffect Corp January 1999 - May 2001
Convergent Communications January 1998 - January 1999
International Network Services December 1996 - January 1999
United States Marine Corps December 1992 - December 1996
Skills
Cisco, VoIP, Cisco Call Manager, Business, Market Share, WAN, Unified Communications, Switches, LAN-WAN, Routers, VPN, Network Design, Juniper, Network Security, BGP, Data Center, Routing, ATM networks, MPLS, Disaster Recovery, Frame Relay, Cisco Technologies, Network Administration, Network Architecture, Networking, Telecommunications, Troubleshooting, Telephony, SIP, Ethernet, Firewalls, IP, SIP Trunking, Managed Services, Pre-sales, Professional Services, Cisco Routers, Sales Engineering, QoS, Co-location, Metro Ethernet, Juniper Technologies
Education
University of Maryland 1993 — 1995
Management Information Systems and Services
University of Oklahoma 1991 — 1992
Management Information Systems
L-3 Link DPS May 2015 - Present
Undisclosed March 2014 - March 2015
Voice Products, Inc. April 2010 - March 2014
Polycom 2004 - 2008
Avaya 1999 - 2006
Skills
Telecommunications, Avaya, Channel Partners, Unified Communications, Call Logging, Call Centers, Polycom Video..., VoIP, Contact Centers, Managed Services, Analytics, Channel, Management, Call Center, NICE Call Recording, WFO, Telecom Switching, IVR, CTI, Video Conferencing, Solution Selling, Sales Process, ACD, SIP Trunking, WFM, SaaS, Cloud Computing, Telephony, Business Development, New Business Development, Networking, Selling, SIP, Avaya Technologies, Sales
Education
University of Pennsylvania - The Wharton School 2015 — 2018
MBA Certification, Business, Management, Marketing, and Related Support Services
Citi November 2011 - Present
Tata Consultancy Services May 2011 - Present
Deutsche Bank September 2005 - November 2011
The Harry Fox Agency June 2003 - September 2005
AIG September 2001 - May 2002
Bank of New York - ESI April 2001 - September 2001
Avaya October 2000 - April 2001
America Online April 2000 - October 2000
Information Builders December 1999 - March 2000
NCR Corporation June 1999 - December 1999
Skills
Business Intelligence, Business Analysis, Requirements Analysis, Analysis, Data Warehousing, SDLC, Software Project..., Vendor Management, SQL, Data Modeling, Solution Design, RAD, Solution Architecture, Cognos, Resource Management, Financial Reporting, IT Management, Project Planning, Metrics
Education
University of Phoenix 2005 — 2007
BS IT, Information technology
Moon & Star January 2000 - Present
4D Security Solutions, Inc. March 2012 - November 2014
4D Security Solutions, Inc. February 2008 - February 2012
Avaya 2003 - 2006
Lucent Technologies 1997 - 2003
Rheometric Scientific 1995 - 1997
Micro-Air 1992 - 1992
Concurrent Computer Corporation 1985 - 1991
Formation 1983 - 1985
RCA 1981 - 1983
Skills
User Interface Design, Graphic Design, Web Design, Adobe Creative Suite, Layout, Illustration, Technical Writing, Microsoft Office, Software Documentation, Editing, Technical Documentation, Manuals, Copywriting, Writing, FrameMaker, Information Design, Adobe Acrobat, Proposal Writing, Agile Methodologies, HTML, Online Help, Dreamweaver, Costume Design, Video Editing, Expression Blend, Vector Illustration, Cello, Voice Over, Technical Illustration, Entertainment, Project Implementation, Adobe FrameMaker, Logo Design
Education
University of Pennsylvania 1975 — 1981
BS
from Avaya January 2013 - Present
Avaya August 1974 - January 2013
USSF 1993 - March 2012
The Pampered Chef 2011 - 2012
USSF 1979 - 2010
Avaya April 2004 - September 2006
Skills
Customer Relations, Customer Service, VoIP, Telecommunications, Avaya, Telephony, Managed Services, CRM, Management, Call Center, Unified Communications, SIP, Call Centers, Enterprise Software, Solution Selling, Customer Satisfaction, Pre-sales, Wireless, Video Conferencing, Professional Services, MPLS, IVR, Network Design, SIP Trunking, CTI, Contact Centers, Cisco Technologies, IP, Troubleshooting, Strategy, Service Delivery, Vendor Management, LAN-WAN, IP PBX, Ethernet, Cloud Computing, Voice Mail, WAN, Integration, Unified Messaging, Business Process, Data Center, Networking, Switches, QoS, Routing, TCP/IP, SaaS, Network Architecture, Routers
Education
University of Phoenix 2000 — 2006
Bachelor of Applied Science (B.A.Sc.), Business/Commerce, General
TELUS January 2005 - Present
Avaya 2001 - 2005
Rogers Communications Inc. 1984 - 2000
Skills
VoIP, Negotiation, Channel Management, Team Building, Product Development, Business Strategy, Wireless, Telecommunications, Channel Partners, Sales Management, Management, Cross-functional Team..., Product Management, Strategic Partnerships, Vendor Management, Solution Selling, Leadership, Sales, Direct Sales, Managed Services, Marketing, Product Marketing, Mobile Devices, SaaS, Call Centers, Telephony, Salesforce.com, Cloud Computing, Professional Services, Go-to-market Strategy, IP, Sales Process, Unified Communications
Education
University of Toronto - Rotman School of Management 2009 — 2010
Business Management
University of Ottawa 1979 — 1982
Science
Avaya October 2014 - Present
Avaya via Glotel August 2013 - October 2014
City of Portland September 2008 - August 2013
City of Portland August 2007 - December 2008
City of Portland February 2007 - August 2007
City of Portland May 2003 - February 2007
Troutman's Emporium 1983 - 2002
Skills
Government, Policy, Finance, Organization, Program Management, Business Analysis, Analysis, Visio, PMP, IT Management, Project Portfolio..., Risk Management, Software Documentation, Resource Management, Management, Access, Data Analysis, Microsoft Office, Information Technology, Testing, Process Improvement, Strategic Planning, Customer Service, Requirements Analysis, SAP, PMO, System Administration, CRM, Business Process..., Cross-functional Team..., Business Process, Security, SharePoint, Integration, Leadership
Education
University of Oregon 2001 — 2002
Bachelor of Science, Political Science
Gartner Customer Relationship Management 360 Summit 2011 — 2013
3 year participant
Gartner Portals, Content & Collaboration Summit 2013 — 2013
1 year participant
Marist High School 1978 — 1981
Diploma
Avaya January 2010 - Present
Avaya 2006 - January 2010
Nortel 1999 - 2006
Nortel 1997 - 1999
Universal Plastics Submicron 1996 - 1997
United Technologies 1988 - 1996
Skills
Analysis, Management, Procurement, Telecommunications, Team Building, Unified Communications, Program Management, Leadership, Business Process, Avaya, Call Centers, Remote Troubleshooting, VoIP, Vendor Management, Sales, Order Management, Operations Management, Business Development, Product Management, Budgets, Cross-functional Team..., CRM, Solution Selling, Wireless, Pricing, Managed Services, Telephony
Education
University of Phoenix 1994 — 1997
BS/BA, Business Administration
Avaya January 2015 - Present
Dell June 2007 - December 2014
Skills
Solution Selling, Account Management, Cloud Computing, Salesforce.com, SaaS, Direct Sales, Enterprise Software, Channel Partners, Storage, Sales Process, Managed Services, Pre-sales, Virtualization, CRM, Channel Sales, Storage Solutions, Vendor Management, Networking, B2B, Storage Virtualization, Storage Area Networks, Disaster Recovery, Professional Services, Go-to-market Strategy, Software Industry, Data Center, Strategic Partnerships, VDI, SAN, VMware
Education
University of Oklahoma 2002 — 2007
Bachelor of Arts (BA), History
CenturyLink Cloud June 2014 - September 2015
CenturyLink January 2013 - June 2014
CenturyLink October 2011 - January 2013
Avaya December 2009 - May 2011
Nortel September 2009 - December 2009
Nortel November 2006 - September 2009
AT&T August 2003 - November 2006
MCI 1993 - 2003
Edward Jones 2001 - 2002
Duckwall - Alco 1992 - 1993
Skills
Channel, Channel Management, Telecommunications, Consultative Selling, Solution Selling, Unified Communications, Avaya, Managed Services, Professional Services, Vendor Management, Contract Negotiations, Cloud Computing, Strategic Partnerships, VoIP, CPE, Channel Partners, Channel Partner..., MPLS, Selling, Contract Negotiation, Sales, Co-location, Telephony, WAN, SIP, Hosted Services, IP, CRM, Networking, Enterprise Software, Integration, Sales Operations, Business Alliances, Security, Wireless, Data Center, Sales Process, Partner Management, SaaS, Go-to-market Strategy, Ethernet, Management, Program Management, Direct Sales, PRI, Cisco Technologies, Sales Engineering, Video Conferencing, T1, TDM
Education
University of Phoenix 2003 — 2006
Master of Business Administration (MBA), Technology Management, 3.35 GPA
DeVry University 1988 — 1991
Bachelor of Science (BS), Telecommunications Management, 3.5 GPA
New American Funding August 2014 - Present
Wells Fargo Home Mortgage December 2013 - August 2014
Chase February 2010 - August 2013
IPOWER July 2009 - February 2010
PulteGroup 2002 - 2004
Avaya March 2000 - September 2001
Skills
Telecommunications, Leadership, Management, Banking, Loans, Mortgage Lending, Sales, Networking, Integration, Selling, Finance, Refinance, Customer Service, Budgets, Call Centers
Education
University of Phoenix 2000 — 2002
Information Technology
Butler & Hosch, P.A. June 2011 - May 2015
Legal Aid of NorthWest Texas February 2011 - May 2011
Vecchio & Vecchio Law Firm January 2011 - April 2011
CUNA Mutual Group April 2007 - July 2010
AAFES August 2002 - April 2007
Allegiance Telecom August 2001 - August 2002
Avaya May 2000 - August 2001
Aegis Communications 1998 - 2000
Skills
Call Centers, Customer Satisfaction, Customer Service, Data Entry, Insurance, Interviews, Invoicing, Leadership, Legal Research, Loans, Management, Microsoft Word, Office Management, Outlook, Personnel Management, Policy, Time Management
Education
Arlington Career Institute 2010 — 2011
Certificate, Paralegal
University of Phoenix 2004 — 2009
Bachelors, Business Management
TelNet 1 Consulting February 2009 - Present
NACR February 2008 - January 2009
Big Sur Technologies March 2007 - November 2007
Avaya March 2000 - February 2007
Skills
Telecommunications, VoIP, Managed Services, Professional Services, Sales, Mobile Devices, SIP, Account Management, Cisco Technologies, Strategic Planning, New Business Development, Enterprise Software, Sales Management, Business Development, Solution Selling, Unified Communications
Education
University of Phoenix 2012 — 2015
Master's degree, Information Technology
Lenor University
Associate's degree, Business
Mettler-Toledo International, Inc October 2012 - Present
Avaya September 2004 - June 2012
Iglesia Metodista Libre Hispana de Tampa January 2002 - December 2009
Verizon June 2000 - November 2003
Skills
Sales Operations, Project Management, Sales, Sales Management, Customer Service, Telecommunications, Team Building, New Business Development, Account Management, Budgets, Team Leadership, Direct Sales, Operations Management, Call Center, Management, Business Development, Salesforce.com, Customer Satisfaction, Project Planning, Strategic Planning, Unified Communications, Wireless, SAP, Networking, Solution Selling, VoIP, Managed Services, Training, Leadership, CRM, Contract Negotiation, Avaya, Call Centers, Process Improvement, Customer Experience, Microsoft Excel, B2B, Sales Process, Negotiation, Vendor Management, Telephony, Strategy, Professional Services, Selling, Cross-functional Team..., Channel Partners, Cloud Computing, IP, Troubleshooting, Data Center
Education
University of Phoenix 2008 — 2012
BA, Business Management
DGI November 2013 - Present
Avaya November 2004 - October 2013
OHL February 2011 - April 2013
SED International October 1989 - November 2004
USMC June 1987 - June 1995
UPS January 1989 - January 1990
Skills
Process Improvement, Operations Management, Program Management, Contract Management, Budgets, Warehousing, Relationship Management, Microsoft Office, Order Fulfillment, Transportation, Team Building, Sales Operations, Business Development, Six Sigma, New Business Development, CRM, Supply Chain, Leadership, Management, Business Process..., Call Centers, Training, Start-ups, Customer Satisfaction, Logistics, Telecommunications, Team Leadership, Customer Service, Vendor Management, B2B, Supply Chain Management, Negotiation, Sales, Lean Manufacturing, Project Management, Cross-functional Team...
Education
University of Phoenix 2002 — 2004
BSBM, Business Management
Avaya 2008 - Present
avaya 1997 - 2008
Skills
Unified Communications, VoIP, Avaya, SIP, Telephony, CTI, IVR, H.323, Unified Messaging, ACD, TDM, SIP Trunking
Education
University of Phoenix 2006 — 2009
B.A., Information Technology - Software Engineering
Vitalyst 2014 - Present
Verizon 2013 - 2013
ShoreTel 2010 - 2012
Avaya 2009 - 2010
3Com, acquired by HP 2007 - 2009
Z Interiors, dba V2K Window Fashions 2004 - 2007
Avaya 1998 - 2004
AT&T 1993 - 1998
Skills
Unified Communications, Channel, Telephony, Resellers, Enterprise Software, VoIP, Avaya, SIP, Managed Services, Partner Management, Mobile Applications, Data Network, Wireless Networking, Channel Sales..., Channel Account..., Collaboration Tools, CRM Integration, Software Integrations, Solution Selling, Wireless, Cloud Computing, SaaS, IP, Channel Partners, Salesforce.com, Call Center, Data Center, Unified Messaging, Ethernet, Account Management, Multi-channel Marketing, LAN-WAN, Sales Enablement, Virtualization, New Business Development, Mobile Devices, Channel Sales, Network Security, Sales Presentations, Professional Services, Cisco Technologies, Call Centers, Networking, Strategy, Start-ups, Outsourcing, Selling, Sales
Education
University of Phoenix
Bachelor of Science (BS), Business Administration and Management, General
Avaya June 2015 - Present
L-3 National Security Solutions August 2014 - April 2015
L-3 National Security Solutions May 2014 - August 2014
CACI International Inc July 2013 - March 2014
CACI International Inc July 2012 - June 2013
CACI International Inc July 2011 - June 2012
CACI International Inc September 2008 - June 2011
TKC Communications March 2007 - April 2008
Northrop Grumman January 2004 - March 2007
Northrop Grumman October 2001 - December 2003
Skills
Information Assurance, Program Management, Systems Engineering, Government Contracting, DoD, Security Clearance, Enterprise Architecture, Military, Business Transformation, Security, Proposal Writing, Requirements Analysis, Government, Integration, Strategy, Business Development, SDLC, Intelligence Analysis, Leadership, System Design, Analysis, Management, C4ISR, Executive Management, Strategic Planning, Competitive Analysis, Business Process, Strategic Partnerships, Enterprise Software, Entrepreneurship, Process Improvement, Project Planning
Education
University of Oxford 1976 — 1982
Physics, Engineering
Hewlett-Packard November 2014 - Present
Avaya February 2009 - Present
Lucent Technologies Network Technologies Co., Ltd. February 2000 - May 2001
AT&T May 1989 - February 2000
Skills
SIP, Telecommunications, VoIP, Linux, Unix, TCP/IP, IP, Java, Software Engineering, Embedded Systems, Ethernet, Shell Scripting, Enterprise Software, Speech Recognition, Operating Systems, Switches, Network Security, SNMP, Solaris, Telephony, LAN-WAN, Unified Communications, Call Centers, Troubleshooting
Education
University of Phoenix 2009 — 2014
Kathrein USA September 2015 - Present
CLP Central LLC March 2015 - September 2015
Tektronix Communications May 2012 - December 2014
Avaya December 2009 - May 2012
Nortel October 2000 - December 2009
Nortel Networks April 1995 - April 1997
Skills
Unified Communications, Telephony, VoIP, Avaya, SIP, Wireless, Telecommunications, IVR, Video Conferencing, Professional Services, IP, Contact Centers, Unified Messaging, Telepresence, New Business Development, CTI, Industry Analyst..., Enterprise..., Call Centers, Avaya Aura, Media Gateways, Nortel Certified Support, CS1000, AIN, Managed Services, Product Marketing, Digital Marketing, Video Production, Avaya Technologies, Cloud Computing, Strategy, Solution Selling
Education
University of Phoenix 1991 — 1994
BSBA, Business Administration and Management, General
Federal Reserve National IT July 2009 - Present
Federal Reserve System 2005 - June 2009
Avaya 1999 - 2005
Skills
Data Center, VoIP, Cisco, Avaya, Troubleshooting, Call Center, Cisco Technologies, Active Directory, CCNA, IP, BGP, Telephony, Enterprise Architecture, Disaster Recovery, Firewalls, Servers, Networking, Network Security, Security, VMware, Avaya Technologies
Education
University of Phoenix 2002 — 2004
Bachelor of Science, Emphasis in Electronic/Computer Technology
INE
GeoSonics October 2014 - Present
TransWorld Network, Corp. May 2014 - October 2014
Fidelity National Information Services October 2011 - November 2012
Walmart August 2011 - November 2011
Kelly Services November 2010 - December 2010
Avaya December 1999 - March 2009
Fuelman April 1999 - November 1999
US Navy August 1993 - February 1999
Skills
Troubleshooting Hardware, Network Systems, Desktop Systems, Customer Service, Typing, Phone Skills, Great Communication, Telecommunications, Avaya, Troubleshooting, PowerPoint, Hardware, Telephone Skills, Microsoft Word, Microsoft Office, Computer Hardware, Technical Support, Software Documentation, Avaya IP Telephony, LAN-WAN, Call Centers, Microsoft Excel, Management, Training, TCP/IP, Avaya Technologies, VoIP
Education
University of Phoenix 2007 — 2014
AA IT/N, Information Technology
Ashland High School 1990 — 1993
High School Diploma, General
Ashland county West Holmes Joint Vocational School 1990 — 1993
Vocational, Electronics Technology
Arrow Electronics February 2010 - Present
Avaya January 2004 - April 2008
Avaya January 2006 - September 2007
Avaya Communications January 2004 - October 2004
AVAYA LLC October 2000 - January 2004
Bell Labs Lucent Technologies 1990 - 1999
Skills
Communications..., Avaya, Unified Communications, Telephony, CRM, Professional Services, Call Center, Solution Selling, Telecommunications, VoIP, Account Management, Enterprise Software, New Business Development, Sales Management, Contact Centers, Sales, Ethernet, Strategy, Call Centers, IVR
Education
University of Phoenix 2009 — 2012
BS, Business- Marketing Emphasis
Glendale Community College 1993 — 1995
None, General Education
Conquest Technology Services Corp July 2013 - February 2015
Avaya Inc May 1983 - August 2012
Avaya Inc September 2006 - January 2009
Avaya Inc. November 2004 - March 2007
Avaya June 1995 - September 1997
Avaya September 1984 - April 1987
The Citizen Newspaper March 1983 - 1986
AT&T May 1983 - September 1984
Varityper September 1979 - November 1983
Skills
Enterprise Software, VoIP, Unified Communications, Messaging, Solution Selling, Avaya, Go-to-market Strategy, Managed Services, Channel Partner..., Global Promotion..., Building Relationships, Small & Medium Business..., Competitive..., Team Building, Program Development, Vendor Relations, Lead Generation, Demand Generation, Sales Operations, Call Centers, Wireless, Direct Marketing, Product Marketing, Cross-functional Team..., Leadership, Product Management, Strategy, Account Management, Direct Sales, Channel Partners, Competitive Analysis, Marketing Strategy, Analytics, Marketing, Program Management, Multi-channel Marketing, Advertising, Strategic Partnerships, Sales, Business Planning, Training, Project Management, CRM, Market Planning, Professional Services, Salesforce.com, Market Analysis, Mobile Devices, SaaS, Partner Management
Education
University of San Francisco 2013 — 2013
Integrated On-line Strategies
University of Phoenix 2007 — 2011
Communications, Marketing
American Institute for Paralegal Studies 1982 — 1984
Paralegal, Law
Dover Business College 1978 — 1979
Paralegal, Law
Verizon June 2012 - Present
Fedora Ambassaor 2007 - 2015
Quickoffice April 2012 - June 2012
Avaya March 2009 - March 2012
Avaya November 2007 - March 2009
Verint January 2006 - November 2007
Metro Atlanta Ambulance Service July 1996 - November 2006
AirMed, INC January 2003 - January 2006
Century Computer Consultant 2002 - 2003
Medical Management Professional 2000 - 2002
Skills
Disaster Recovery, Telecommunications, ITIL, Avaya, Call Centers, Servers, VoIP, IT Operations, SIP, Cross-functional Team..., Troubleshooting, Information Technology, Unix, Linux, Team Leadership, Leadership, Vendor Management, Databases, Windows Server, Red Hat Linux, TDM, PMP, Customer Service, Java, Call Center, Eclipse, Account Management, Visual Studio, Microsoft Office, Technical Leadership, Unix Shell Scripting, Strategic Planning, Team Building, Team Management, Microsoft Operating..., Business Development, Knowledge Management, Avaya Technologies, Mac OS, Hiring Practices, NICE, Microsoft Office 2007, Mac OS X, Avaya PBX, Verint, Project Implementation, Technical Hiring, Problem Solving, IT Project & Program..., Salesforce.com
Education
University of Phoenix 2006 — 2007
MSIT, Master of Information Systems
University of Phoenix 2001 — 2005
BSIT, Bachelor of Science In Information Technology
University of Phoenix
Doctor of Philosophy (Ph.D.), Doctor Of Management In Organizational Leadership/information Systems And Technology
Source, Inc. December 2011 - Present
Avaya April 2001 - April 2010
Lucent Technologies November 1999 - April 2001
Skills
Audix, Avaya, Avaya Communication..., Call Centers, Cisco Technologies, Management, Networking, Project Management, SIP, Switches, TCP/IP, Technical Support, Telecommunications, Troubleshooting, Unified Communications, VoIP, Voice Mail, Avaya Technologies
Education
University of Phoenix 2006 — 2011
Bachelors, Business Management
Polycom November 2013 - Present
Yorktel March 2013 - November 2013
Avaya June 2012 - February 2013
Polycom March 2007 - June 2011
Alcatel-Lucent November 2000 - March 2007
AT&T August 1986 - November 2000
Skills
Sales Leadership, Outsourcing Solutions, Financial Business Cases, Executive Positioning, Technical Sales, Sales Operations, Sales Management, Managed Services, Enterprise Sales, Communication, Virtual Teams, Enterprise Solution..., Sales, Outsourcing, Analysis
Education
University of Phoenix 2002 — 2006
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Wisconsin-Milwaukee 1986 — 1988
Avaya September 2014 - May 2015
Avaya, Inc. April 2013 - August 2014
Avaya, Inc. October 2011 - March 2013
Avaya April 2007 - September 2011
Avaya April 2006 - March 2007
Avaya February 2001 - April 2006
Avaya November 1998 - February 2001
US Navy January 1993 - October 1997
Skills
PBX, Customer Satisfaction, Customer Relations, Managed Services, Customer Service, Telecommunications, SLA, Avaya, Performance Management, Coaching, Troubleshooting, Negotiation, Telephony, Channel Management, Problem Solving, Team Leadership, Cross-functional Team..., Operations Management, Team Management, Team Building, Change Management, Mobile
Education
University of Phoenix 2003 — 2007
Bachelor of Science, Business Management
OnemeWebServices Inc May 2006 - Present
BeUnick Online Inc April 2006 - January 2013
Avaya February 2006 - April 2007
Education
University of Ottawa 2001 — 2005
Cisco Systems March 2013 - Present
AdvanTel Networks January 2012 - March 2013
Avaya July 2010 - December 2011
Cisco Systems August 2008 - June 2009
Cisco Systems November 2004 - July 2008
Perfigo Inc June 2004 - November 2004
Force10 Networks May 2003 - June 2004
CoSine Communications 2000 - 2002
Lucent Technologies 2000 - 2000
Skills
Solution Selling, Channel, Go-to-market Strategy, Wireless, Enterprise Software, IP, Cisco Technologies, Sales Operations, Unified Communications, Strategy, Managed Services, Data Center, VoIP, Virtualization, Channel Partners, Networking, Professional Services, Strategic Partnerships, Mobile Devices, Direct Sales, Sales, Management, Telecommunications, Product Marketing, Ethernet, Product Management
Education
University of Oregon 1993 — 1997
Economics
Fuel Industries April 2013 - Present
Siba Style Studios Inc October 2011 - Present
client 2014 - 2014
Avaya December 2009 - October 2011
Nortel Networks May 2000 - December 2009
Skills
Java, C, C#, Xcode, Cocoa, iPhone development, Objective-C, SIP, Agile Project Management, Waterfall, Product Management, Product Development, Online Advertising, Software Development, Software Quality..., Software Design, Enterprise Software, Mobile Applications, iOS development
Education
University of Ottawa / Université d'Ottawa 1996 — 2000
Bachelor of Science (B.Sc.), Computer Science
Avaya November 2011 - August 2012
Avaya December 2009 - November 2011
Nortel Networks October 2005 - December 2009
Nortel Networks November 2001 - October 2005
Nortel Networks June 1999 - November 2001
Nortel Networks May 1997 - June 1999
Nortel Networks May 1989 - May 1997
Algonquin College 1996 - 1997
Skills
Global Marketing, Product and Solutions..., Market Analysis, Go-to-market Strategy, Product Launch, Product Management, Product Life Cycle..., Cross-functional Team..., Unified Communications, VoIP, UC, Semiconductors, Product Lifecycle..., Business Alliances, Telecommunications, IP, Strategic Partnerships, Enterprise Software, Strategy, Wireless, Integration, Product Development, Business Development, Sales Enablement, Mobile Devices, Channel Partners, Analytics, SIP, Solution Selling, Product Marketing, SaaS, Professional Services, Ethernet, Managed Services, Pre-sales, Partner Management, Outsourcing, Cloud Computing, Competitive Analysis, Demand Generation, Telephony, Sales Engineering
Education
Licensed Professional Engineer
Ontario, 1992
University of Ottawa / Université d'Ottawa
Executive MBA, 1996, MBA
University of Ottawa / Université d'Ottawa
B.A.Sc. Electrical Engineering, 1989
ExcuCar Limousine Company March 2014 - Present
HSN June 2013 - Present
ExecuCar January 2012 - June 2013
Universal HealthCare June 2011 - June 2012
Ceridian Beneifts 2006 - February 2011
All Season 2 Travel January 2004 - January 2008
Mike's Telecom July 2002 - September 2004
Avaya January 1996 - July 2001
Skills
Advertising/Design, Computer Hardware..., Music, Troubleshooting, Call Center, Training, Process Improvement, Customer Service, Telecommunications, Employee Benefits, Software Documentation, Call Centers, Management, Networking, Customer Satisfaction, Team Building, CRM, Leadership, Microsoft Excel, Access, Visio, Human Resources, Insurance, Contract Negotiation, Microsoft Office, Vendor Management, Administration, Operations Management, Account Management, Analysis, Negotiation, Team Leadership, Change Management, Strategic Planning, Microsoft Word, Coaching, Outlook, Program Management, Employee Relations, Budgets, Process Scheduler, Performance Management, Recruiting, Customer Retention
Education
University of Phoenix 2003 — 2008
MBA, Business Administration, Management and Operations
Washington Technical Institute 1971 — 1972
Advertising & Design
Cardozo High School 1968 — 1971
High School Diploma, Academics
Avaya December 2014 - Present
Reckitt Benckiser October 2010 - December 2014
Barnes & Noble College July 2009 - October 2010
Party City April 2007 - February 2009
ADP October 1997 - April 2007
Skills
ReportSmith, ADP Payroll, HRIS, ADP, PeopleSoft, Ceridian, Payroll Processing, ADP ReportSmith, Payroll, Deferred Compensation, Process Improvement, Human Resources, Performance Management, Employee Relations, General Ledger, Temporary Placement, Management, Payroll Taxes, Recruiting, Applicant Tracking..., Talent Acquisition, Talent Management, Employee Benefits, Accounting, Account Reconciliation, Time Management, Leadership, Benefits Administration, Onboarding, Kronos, New Hire Orientations, Journal Entries, Accruals, FMLA, Personnel Management, HR Policies, JD Edwards, Lotus Notes, Taleo, Succession Planning, Compensation & Benefit, Workforce Planning
Education
University of Phoenix 2012 — 2014
BS in Business, Global Management, 3.23
INSYS Group, Inc. September 2013 - Present
CACI February 2009 - September 2013
Avaya October 2004 - October 2008
Avaya January 2001 - October 2004
Lucent Technologies January 2000 - January 2001
Lucent Technologies January 1999 - January 2000
Lucent Technologies March 1998 - January 1999
Bell Laboratories 1996 - 1998
Bell Laboratories 1995 - 1996
Skills
Software Quality..., Product Management, Change Management, Software Documentation, Technical Support, Training, Internationalization, Program Management, Telecommunications, PMP, Cross-functional Team..., Integration, Agile Methodologies, VoIP, Systems Engineering, Vendor Management, Customer Experience, Infrastructure, Customer Support, Networking, Project Management, Certified Project..., Requirements Analysis, Project Planning, Process Improvement, Telephony, Strategy, Team Leadership, Management, Avaya, Testing, Software Project..., Cloud Computing, IP, Product Development, Software Engineering, PMO, CRM, IT Strategy, Agile Project Management, Software Development, Security, Leadership, Project Portfolio..., SDLC, Visio, Enterprise Architecture, Call Centers, System Deployment, Business Development
Education
University of Pennsylvania 1974 — 1978
Ph.D., Cognitive Psychology
Yale University 1970 — 1974
BA, Experimental Psychology
Tait Communications April 2014 - Present
Jotron Group July 2012 - April 2014
Cross May 2010 - July 2012
Avaya April 2000 - April 2010
Skills
Unified Communications, Solution Selling, Avaya, VoIP, Telecommunications, Telephony, IVR, SIP Trunking, Channel, Managed Services, SIP, Call Center, Telepresence, Unified Messaging, Video Conferencing, Cisco Technologies, Call Centers, Ethernet, IP, SaaS, Hosted Services, Co-location, Integration, Channel Partners, Data Center, T1, Pre-sales, Direct Sales, MPLS, Wireless, Contact Centers, Go-to-market Strategy, Cloud Computing, Networking, Sales Engineering, Selling, Professional Services, Product Management, Enterprise Software, Consulting, Sales Management, Sales, Salesforce.com, WAN, Mobile Devices, Strategic Partnerships, Demand Generation, IP PBX, LAN-WAN, Network Design
Education
University of Oklahoma 1984 — 1987
Avaya May 2000 - Present
Avaya/Lucent Technologies May 2000 - May 2005
Skills
Unified Communications, Servers, Avaya, VoIP, IVR, TCP/IP, SIP, Telecommunications, Telephony, Call Center, Routing, QoS, Network Architecture, IP, ITIL, Contact Centers, Unix, Integration, CCNA, WAN, Network Security, Cisco Technologies, Video Conferencing, Unified Messaging, H.323, LAN-WAN, Cisco IOS, CTI, Switches, Pre-sales, Ethernet, Enterprise Software, Wireless, Managed Services, Data Center, System Deployment, Professional Services
Education
ITT 1997 — 1999
AS, Electronics Engineering
University of Phoenix
Fluke Corporation (Danaher Company) 2004 - Present
Fluke Corporation 2003 - Present
Greenwood Public Relations 2000 - Present
Fluke Corporation 2003 - 2009
BurrellesLuce 2003 - 2009
Volt Technical Resources 2008 - 2008
Avaya 2000 - 2006
PRSA Puget Sound Chapter 2001 - 2004
PRSA Puget Sound Chapter January 2003 - December 2003
Lucent Technologies 1996 - 2000
Skills
Press Releases, Technical Writing, Communications Planning, Writing, Budgets, Leadership, Strategy, Testing, Community Development, Public Relations, Marketing Communications, Internal Communications, Media Relations, Editing, Product Marketing, Speech Writing, Content Strategy, Corporate Communications, Web Content, Event Planning, Program Management, Management, Editorial, Social Media, Project Planning, Public Speaking, Crisis Communications, Communication Training, New Media, Research
Education
University of Oregon
BA
University of Oregon
MFA
Verizon September 2012 - Present
Avaya November 2000 - July 2012
AT&T June 1996 - November 2000
Skills
IVR, CTI, Avaya, SIP, Telephony, VoIP, Speech Recognition, Telecommunications, IP, TCP/IP, Solaris, Unix, LAN-WAN, Troubleshooting, Operating Systems, Perl, WAN, Switches, Ethernet, System Administration, Technical Support, Shell Scripting, Hardware, Networking
Education
University of Phoenix 1998 — 2000
BS, Business Information Systems
Irvington 1984 — 1987
Expedia, Inc. November 2014 - Present
Microsoft June 2011 - November 2014
Microsoft May 2009 - August 2011
Microsoft January 2007 - April 2009
Avaya November 2001 - January 2007
Moonwinter - Clarity from Complexity December 1998 - November 2001
Towers Perrin October 1996 - November 1998
KPMG Peat Marwick December 1995 - September 1996
Chase Manhattan Bank July 1994 - November 1995
Carnaud Metalbox December 1989 - September 1991
Skills
Business Intelligence, Product Development, Segmentation, Workforce Planning, Problem Solving, Recruiting, Global HR Leadership, Technical Recruiting, University Recruitment, quality of hire, Global Talent..., Predictive Analytics, Program Management, Business Strategy, Strategic HR, Benchmarking, Applicant Tracking..., Personnel Management, Management, Human Resources, Management Consulting, Strategy, Leadership, Talent Management, Sourcing, Integration, Organizational Design, Start-ups, Change Management, Metrics, Talent Acquisition, Enterprise Software, Performance Management, Internet Recruiting, Organizational..., Onboarding, Business Planning, Mergers & Acquisitions, Employer Branding, Hiring, Executive Search, College Recruiting
Education
University of Pennsylvania 1991 — 1994
BS (Econ)
University of Pennsylvania - The Wharton School 1991 — 1994
BS
The King's School, Worcester 1982 — 1989
Aymestrey School 1977 — 1982
ServiceNow - The Enterprise IT Cloud Company December 2013 - September 2015
Apptio January 2012 - December 2013
Association of Strategic Alliance Professionals - RTP Chapter June 2010 - December 2012
Motorola November 2010 - January 2012
Avaya December 2009 - October 2010
Nortel April 2008 - January 2010
Nortel October 2005 - April 2008
Nortel December 2000 - October 2005
Skills
Strategic Planning, Change Management, Budgeting, ITIL, IT Strategy, IT Service..., Alliances, Strategic Partnerships, Channel Programs, Enterprise Architecture, Mergers, OEM Management, IT Service Management, ITIL Certified, Program Management, MBA, Strategic Consulting, Budgets, Business Alliances, Management, Mergers & Acquisitions, SaaS, Enterprise Software, Cloud Computing, Strategy, Go-to-market Strategy, Cross-functional Team..., Business Intelligence, Process Improvement, Business Development, Project Management, Lead Generation, Business Planning, Unified Communications, Security, Channel Partners, Demand Generation, Service Delivery
Education
University of Phoenix 2002 — 2004
MBA, Masters of Business Administration
Virginia Military Institute 1995 — 1999
BA, Economics and Business
Microsoft Corporation September 2005 - Present
Avaya May 2004 - September 2004
The Wharton School - Global Consulting Practicum 2003 - 2004
Veritas Software January 2002 - July 2003
VERITAS Software August 2000 - January 2002
Skills
Product Management, Data and Analytics, International Business..., Business Development, Contract Negotiation, Product Marketing, Go-to-market Strategy, Strategy, Business Intelligence, Consumer Insight, Market Research, Strategic Partnerships, Competitive Analysis, Strategic Planning, Business Performance..., Business Planning, Mobile Devices, Search, Search Engines, Online Advertising, Monetization, SEM, Search Analysis, E-business, E-commerce, Online Research, Consumer Behaviour, Customer Analytics, Business Modeling, Pricing Strategy
Education
University of Pennsylvania - The Wharton School 2003 — 2005
MBA, Marketing and Entrepreneurship
University of Pennsylvania - The Wharton School 2003 — 2005
MBA, Marketing & Entreprenerial Management
Cummins College of Engineering 1996 — 2000
Bachelors in Engineering, Computer Engineering
Zions Management Services Company September 2008 - November 2009
Avaya 2006 - 2008
Avaya 2003 - 2006
Avaya 2001 - 2003
Avaya 1998 - 2001
Discover Card 1991 - 1998
Skills
Avaya, CRM, Call Center, Pre-sales, Program Management, Telecommunications, VoIP, Management, Telephony
Education
Kearns High - Academy of Finance
University of Phoenix
BS, Business/Information Systems
Weekly Register-Call July 2004 - Present
Level 3 Communications January 2004 - Present
Avaya 2002 - 2004
Skills
VoIP, Social Media, Telephony, Telecommunications, IP, Leadership, Unified Communications, Call Center, Management, Team Building, Customer Service, Product Management, Call Centers, Strategic Partnerships, Salesforce.com
Education
University of Oklahoma 1977 — 1979
eBay Marketplace NOC October 2011 - Present
eBay Marketplace NOC 2005 - November 2011
Xcel Energy, Inc. 2003 - 2005
Avaya December 2000 - November 2002
Arapahoe County July 2000 - November 2000
Reliant Energy June 1999 - July 2000
Qwest Communications March 1999 - May 1999
GE January 1998 - February 1999
JB Consulting January 1995 - December 1997
Skills
DNS, Virtualization, Linux, VMware, TCP/IP, Load Balancing, System Administration, Windows Server, Troubleshooting, SAN, Network Administration, Perl, Unix, Active Directory, Computer Network..., Incident Management, Red Hat Linux, Incident Analysis, Process Improvement, Leadership and..., Strategic Planning and..., Problem Resolution, Decision-Making, Time Management and...
Education
University of Phoenix 2006 — 2008
Computer Science
AVAYA NAMED ACCOUNT EXECUTIVEAVAYAFebruary 2006 - Present
AVAYA 2005 - Present
Avaya (USA - NYC) 2006 - 2008
AVAYA 2006 - 2007
NextiraOne March 2002 - September 2006
Education
University of Pennsylvania 1999 — 2007
Customs and Border Protection December 2009 - Present
Customs and Border Protection February 2009 - December 2009
Customs and Border Protection October 2005 - January 2009
U.S. Department of Homeland Security 2004 - 2005
Customs and Border Protection 2003 - 2004
Avaya 1998 - 2002
Skills
Government, Program Management, Policy, Federal Government, International Relations, Policy Analysis, Public Policy, Strategic Communications, National Security, Security Clearance, Homeland Security, Crisis Management, Strategic Planning, DoD, Public Speaking, Crisis Communications, Emergency Management, Change Management, Defense, Enforcement, Foreign Policy, Law Enforcement
Education
University of Tulsa 1999 — 2001
MBA, Business
University of Oklahoma - Price College of Business 1995 — 1997
BBA, International Business
University of Pittsburgh - Semester at Sea 1996 — 1996
SAS - Spring 1996
Brookings
Salt River Project February 2012 - Present
Avaya August 1998 - February 2012
Skills
VoIP, Unified Communications, Avaya, Call Center, ACD, IVR, Avaya Technologies, CTI, Cisco Technologies, Call Centers, Contact Centers, IP, Integration, LAN-WAN, Managed Services, Enterprise Software, Pre-sales, Management, SIP, SIP Trunking, Telecommunications, Telephony, Vendor Management, Professional Services
Education
University of Phoenix 1994 — 1998
Bachelor of Science (B.S.), Business Administration and Management, General
Avaya October 2010 - Present
Avaya October 2007 - October 2010
Avaya Inc. January 2006 - October 2007
Avaya January 2002 - January 2006
Skills
Telephony, PMP, MPLS, Change Management, Avaya, VoIP, Vendor Management, ITIL, Switches, Project Management, Program Management, Unified Communications, Telecommunications, SIP, Contact Centers, Technical Support, CTI, Integration, Wireless, Process Improvement, Ethernet, Troubleshooting, TCP/IP, Cisco Technologies, Service Delivery, Routing, IP, Team Leadership, WAN, Call Centers, ACD, Business Analysis, Call Center, LAN-WAN, ISDN, Management, Managed Services, H.323, IVR, Cross-functional Team...
Education
University Of Phoenix 1994 — 1999
Westval Business Solutions March 2011 - Present
The American Education Corporation November 2009 - March 2011
Avaya September 1997 - September 2009
Skills
Change Management, Telephony, Microsoft SQL Server, Visual Basic, Microsoft Excel, PostgreSQL, ASP, JavaScript, AJAX, Business Process..., Call Centers, Management Consulting, Telecommunications, CRM, Management, Program Management, Process Improvement, Avaya, Team Leadership, Troubleshooting, SharePoint, Integration, Cloud Computing, Project Management, Data Center, Business Analysis
Education
University of Phoenix 2002 — 2006
BSIT, Information Technology
Munich American High School 1971 — 1972
Ceragon Networks August 2012 - Present
Avaya January 2010 - August 2012
Avaya October 2007 - December 2009
Avaya October 2001 - September 2007
Rhythms NetConnections January 2000 - September 2001
Lucent Technologies April 1998 - January 2000
Skills
Strategic Partnerships, Go-to-market Strategy, Strategy, Sales Management, Business Alliances, Channel, New Business Development, Strategic Planning, Business Development, Selling, Account Management, Channel Partners, Product Development, Complex Sales, Sales Operations, IT Service Management, Strategic Alliances, Outsourcing, Enterprise Software, Unified Communications, Cloud Computing, Leadership, Telecommunications, Management, Managed Services, Mobile Devices, Wireless, VoIP, Cross-functional Team..., Channel Sales, Direct Sales, Channel Management, SaaS, Team Leadership, Sales, IP, Professional Services, Multi-channel Marketing, Strategy Development, Consultative Selling, Salesforce.com, Wireless Broadband
Education
University of Pennsylvania - The Wharton School 2004 — 2004
Executive Education, Executive Development Program
Merrimack College 1989 — 1993
BS, Business Management
Avaya March 2010 - Present
Avaya July 1995 - March 2010
Education
University of Phoenix 2002 — 2005
MBA, Business Administration
Avaya December 2009 - Present
Nortel April 2000 - December 2009
Sanders, A Lockheed Martin Co. October 1997 - March 2000
Lockheed Martin 1994 - 1997
Martin Marietta Communication Systems Division 1992 - 1994
GE Aerospace 1988 - 1992
Skills
Linux, Ethernet, Embedded Systems, ClearCase, Integration, C, Debugging, Embedded Software, Software Development, IP, Java
Education
University of Pennsylvania 1983 — 1986
MSEE
Widener University 1976 — 1980
BSEE
Wells Fargo June 2011 - Present
Wachovia Securities, LLC February 2009 - June 2011
Avaya June 2004 - February 2009
Education
University of Phoenix 2006 — 2008
BS, Marketing
Microsoft Sr. Product ManagerMicrosoftJuly 2008 - Present
IPC Information Systems 2005 - 2007
Avaya February 2002 - November 2006
Panasonic September 1995 - July 1997
Education
New York University - Leonard N. Stern School of Business 1998 — 2000
MBA
University of Pennsylvania 1988 — 1992
BSEE, Electrical ENgineering
Avaya August 2014 - Present
Hewlett-Packard 2014 - Present
AAFES October 2010 - Present
Hewlett-Packard 2014 - 2015
Hewlett-Packard 2014 - 2015
Anthem College 2013 - 2014
GlobalNet Training March 2013 - October 2013
Head hunter 2013 - 2013
Maron Structure Technologies July 2008 - January 2009
Avaya August 1998 - April 2008
Skills
Unified Communications, VoIP, Avaya, Telephony, SIP, Telecommunications, Managed Services, Cisco Technologies, Contact Centers, MPLS, Wireless, Data Center, Call Center, IP, Professional Services, TCP/IP, Network Architecture, Network Design, LAN-WAN, Ethernet, Call Centers, WAN, Switches
Education
University of Phoenix 2014 — 2016
Bachelor of Science (BS), Information Technology
Amazon Web Services May 2015 - Present
Avaya November 2008 - Present
Nortel Networks May 2007 - November 2008
Optivor Technologies, LLC October 2004 - April 2007
University of Phoenix May 2000 - October 2004
Skills
Data Network, VoIP, SIP, Telephony, Unified Communications, Avaya, Telecommunications, Data Center, Ethernet, Cisco Technologies, IP, H.323, Managed Services, LAN-WAN, Network Design, Network Security, Routing, Unified Messaging, TDM, VPN, WAN, Avaya Technologies, Switches
Education
University of Phoenix-Maryland Campus 2001 — 2005
Bachelor of Science, Information Technology
RelayHealth, (Division of McKesson) January 2007 - February 2013
McKesson October 2004 - January 2007
Avaya January 2002 - January 2004
C=WIN, (AVAYA Reseller) June 2000 - November 2001
Lucent Technolgies-Octel Communications March 1997 - June 2000
Skills
Sales Operations, Sales Process, Analysis, Salesforce.com, Process Improvement, Siebel, SAP, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Sales, Leadership, Strategy, Marketing Strategy, Telecommunications, Forecasting, Account Management, Healthcare, Sales Management, Training, Cross-functional Team..., CRM
Education
University of Phoenix 2013 — 2017
Bachelor of Business Administration (BBA)
C. R. Bard, Inc. February 2011 - Present
Apprimus, Inc., Lebanon, New Jersey October 2010 - January 2011
NJ Department of Labor and Workforce Relations 2008 - 2010
Avaya 2007 - 2008
Avaya 2004 - 2007
Skills
Strategy, Training, Analysis, Vendor Management, Telecommunications, Coaching, Process Improvement, Contract Negotiation, Negotiation, Leadership, Procurement, Supply Chain, Cross-functional Team..., Team Building, Supply Management, Management, Supply Chain Management
Education
U of P / Bloomfield College
BS, dual majoring in Finance and Accounting
University of Phoenix
MBA, Global Management
Comcast April 2012 - Present
Comcast April 2007 - April 2012
Comcast August 2006 - April 2007
Comcast April 2006 - August 2006
JPMorgan Chase October 2002 - June 2005
JPMorgan Chase October 2002 - June 2005
Avaya January 1995 - January 2002
Avaya Inc. 1995 - 2002
Skills
Telephony, Management, Service Delivery, Switches, Call Centers, Troubleshooting, Analysis, Training, Sla, Leadership, Telecommunications, Provisioning, Networking, Team Building, Call Center, Human Resources, Interviews, T1, Technical Support, Project Management, Coaching, Customer Service, Marketing, Time Management, Sales Operations, Telephone Skills, Program Management, Customer Satisfaction, Risk Management, Cross-functional Team...
Education
University of Phoenix 2004 — 2010
graduated with Bachelor of Science Degree, Business Management and Business Administration
University of Phoenix 2004 — 2010
Bachelor's degree in Business management/administration, Business Administration and Management, General
Silicon Valley Capital Club November 2013 - Present
plan2party October 2004 - January 2013
Sarah's Vineyard February 2012 - December 2012
Byington Winery May 2011 - February 2012
Convergent Technologies January 2000 - January 2002
Avaya May 1996 - November 2000
Skills
Budgets, Incentive Programs, Corporate Events, Holidays, Sales Operations, New Business Development, Sales, Management, Telecommunications, Training, Event Management, Fundraising, Unified Communications, Project Planning, Market Research, Security, Networking, Time Management, Customer Satisfaction, Trade Shows, Account Management, Hospitality, B2B, Cold Calling, Dinners, Event Planning, Weddings, Meeting Planning, Parties, Customer Service
Education
Business 1998 — 2000
BS, Business
University of Phoenix
Bachelor of Science, Business Management
Avaya GSS Global Channel Support / NA Theatre Process ManagerAvayaSeptember 2008 - Present
Avaya 2004 - 2009
Education
University of Phoenix 2004 — 2007
BS BM, Business Management
Planning Commission of Haverford Township, Pennsylvania 2014 - Present
AMREP Corporation 2013 - Present
Associated Renewable Inc. 2013 - Present
Franklin Square Capital Partners 2011 - 2013
WorldGate Communications, Inc. 2011 - 2011
WorldGate Communications, Inc. 2009 - 2011
Morgan, Lewis & Bockius LLP 2006 - 2009
Avaya 2005 - 2006
Sullivan & Cromwell LLP 2001 - 2005
Skills
Securities Law, Mergers, Corporate Law, Corporate Governance, Securities Offerings, Private Equity, Corporate Finance, Securities Regulation, Private Placements, Corporate Transactions, Public Companies, SEC reporting, Company Secretarial, Mergers & Acquisitions, SEC filings, Securities, Venture Capital, Due Diligence, Joint Ventures, Licensing
Education
University of Pennsylvania Law School 1998 — 2001
J.D., Law
Villanova University 1994 — 1998
BS, BME, Accounting and Mechanical Engineering
Don Bosco
Orange County Public Schools June 2004 - Present
Avaya 1996 - 2001
Skills
Microsoft SQL Server, SharePoint, Technology Integration, Troubleshooting, Microsoft Office, Integration, Software Documentation, Active Directory, Windows XP, System Administration, Windows Server
Education
University of Phoenix 2000 — 2002
BSIT, Information Technology
Avaya November 2009 - Present
Avaya November 2009 - March 2014
H&R Block September 2007 - January 2010
Skills
Technical Writing, Network Security, Training, Network Administration, Routers, Instructor-led Training, Avaya, Teaching, Captivate, Visio, Software Documentation, Call Centers, SharePoint, Instructional Design
Education
University of Phoenix 2001 — 2002
Master's Degree, Information Systems, 4.0
The Young Insurance Group formerly Apex Insurance Services October 2013 - Present
Journey Church January 2009 - October 2013
Avaya 1994 - September 2006
Skills
Event Planning, Public Speaking, Customer Service, Nonprofits, Microsoft Office, Outlook, Fundraising, Microsoft Excel, Team Building, Community Outreach, Microsoft Word, Leadership
Education
University of Phoenix
Managed Staffing October 2009 - June 2011
2003 - 2009 January 2006 - March 2009
Avaya 1999 - March 2009
AVAYA/LUCENT TECHNOLOGIES January 1999 - January 2009
Avaya 2003 - 2009
Avaya January 2000 - January 2006
Fossil Inc. January 1996 - January 1999
Fossil 1991 - 1999
FOSSIL INC January 1992 - January 1996
Skills
Switches, Telecommunications, CCNA, IP, Network Engineering, Networking, Routers, TCP/IP, Servers, Technical Support, Troubleshooting, VPN, VoIP
Education
University of Phoenix 2010 — 2012
AAIT/N-013A, Information Technology/Telecommunication
Tulsa Community College 1980 — 1981
N/A, Computer Science
McClain 1976 — 1979
McClain Senior High School 1976 — 1979
Tulsa Junior College
Computer Information Systems
Avaya December 2009 - Present
Nortel 2000 - 2009
Dsv Pipetronix Ltd 1996 - 1999
Skills
ISDN, SIP, IP, Avaya, TCP/IP, Unified Communications, Integration, Telephony, Telecommunications, VoIP, Contact Centers, Wireless, CTI, TDM, ACD, IVR, SS7, RTP, LAN-WAN, Switches, T1, Routing, Call Center, Cisco Technologies, Ethernet, Unified Messaging, Solaris, Troubleshooting, SIP Trunking, Routers, WAN, Avaya Technologies, Call Centers
Education
University of Oslo (UiO) 1990 — 1994
Eng, Electronics
NKI 1989 — 1990
Electronic Eng, Electronic
BrantTel Networks September 2011 - Present
BCS Global July 2009 - September 2011
Avaya August 2007 - March 2009
Avaya Canada 2007 - 2009
The Cableshoppe Inc. February 2005 - August 2007
IBM Canada Ltd. September 2002 - December 2004
Skills
VoIP, Cisco Technologies, Switches, TCP/IP, SIP, ITIL, CCNA, WAN, Troubleshooting, Telecommunications, H.323, Computer Network..., ISDN, Avaya
Education
University of Peradeniya 1994 — 1998
B.Sc Eng, Electrical & Electronics Engineering
Avaya 2005 - Present
Skills
Telecommunications, IP, VoIP, Cross-functional Team..., Program Management, Vendor Management, Managed Services, Product Management, Data Center, Wireless, Mobile Devices, Integration, Cloud Computing, SaaS, Outsourcing, Service Delivery, Enterprise Software, IT Service Management, Network Design, Solution Architecture, Ethernet, ITIL, TCP/IP, Unified Communications, Cisco Technologies, Virtualization, Team Management, Networking, Security, Account Management
Education
University of Phoenix
MAOM
AT&T Global Services January 2011 - Present
Raidiants systems December 2009 - January 2011
SunGard Availability Services November 2009 - December 2009
Avaya August 1998 - August 2009
Skills
VoIP, PBX, Computer Hardware, Call Center, LAN/WAN, Audix, Avaya PBX, Definity, IP Phones, S8700, S8300, S8500, Avaya Communication..., Avaya Aura, Avaya IP Telephony, Avaya, Avaya Site..., ACD, Call Centers, Troubleshooting, LAN-WAN, Telephony, Software Documentation
Education
University of Phoenix 2002 — 2009
Bachelor’s Science, information systems
Benefit Marketing Solutions April 2012 - Present
2010-2012 April 2010 - December 2011
Avaya 2010 - December 2011
First Choice Telecom August 2007 - April 2010
Dobson Communications October 2002 - September 2005
Southwestern Bell Telephone January 1980 - January 2002
AT&T 1973 - 2002
Education
Ardmore High School
Business Administration and Management, General
University of Oklahoma
Verizon Wireless September 2015 - Present
Verizon Wireless December 2013 - Present
Verizon Wireless March 2013 - December 2013
Verizon Wireless January 2012 - March 2013
Verizon Wireless November 2010 - January 2012
Verizon Wireless August 2009 - November 2010
Verizon Wireless June 2005 - May 2009
Verizonwireless April 2003 - June 2005
Avaya October 2000 - August 2002
Lucent January 1998 - October 2000
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Unix, Linux System..., CDMA2000, LTE, Wireless Networking, EVDO, TCP/IP, CDMA, Solaris 8/9/10, MPLS, Network Design, Routing, IP, Network Engineering, Android, Microsoft Excel, WiMAX, Ethernet, Microsoft Word, LAN-WAN, UMTS, Call Centers, Technical Support, SIP, Network Architecture, 3G, SS7, GSM, Switches, Troubleshooting, Routers, VoIP, RF, Computer Network..., Mobile Devices, T1, WiFi, Wireshark, Mobile Technology, Networking, Wireless, Cisco Technologies, Telecommunications, 4G, Cellular Communications
Education
University of Phoenix 2012 — 2013
Master's degree, Management Information Systems, General
University of Phoenix 2003 — 2005
Bachelor of Information Technologgy, technology
Xero September 2013 - Present
Intuit March 2012 - September 2013
Intuit December 2008 - March 2012
LA Weightloss March 2003 - October 2008
Avaya July 1989 - February 2002
Skills
Process Improvement, Customer Experience, Troubleshooting, Integration, Leadership, Product Management, Account Management, Visio, Sales Operations, Customer Support, Team Building, Sales Process, Technical Support, Technical Writing, Databases, Direct Sales, Customer Retention, Customer Service, Interviews, Training, Mentoring, Early Childhood..., Schedules, Payroll, Microsoft Word, Selling, 360 Feedback, Communication Skills, Escalation, Call Centers, Telecommunications, Chatter, Coaching, Consulting, Microsoft Office, Mac, QuickBooks, Telecommunications..., Weight Loss Coaching, Nutritional Counseling, Works Council, Call Flow Design, Call Flow, Bug Tracking, Sales Management, Management, SaaS, Account Reconciliation, Accounts Receivable, Accounts Payable
Education
University of Maryland Munich Campus Germany
Bachelor of Arts (B.A.), Psychology/ Business, 4.0
University of Phoenix
MAOM Masters in Organizational Management, Organizational Management, 3.8
Avaya July 2007 - Present
Bell Canada October 1991 - July 2007
Skills
VoIP, Unified Communications, Managed Services, Solution Selling, Telecommunications
Education
University of Ottawa 1977 — 1981
Bachelor of Social Sciences
GNO November 2013 - Present
Pinellas County Schools September 2012 - October 2013
VeriFone December 2009 - May 2010
Avaya September 1998 - May 2009
Interlink Communication Systems September 1995 - September 1998
Skills
Networking, POS, TCP/IP, Customer Service, Help Desk Support, Troubleshooting, Remote Troubleshooting, Microsoft Office, Cash Handling Experience, Inventory Control, Organization, Shipping, Warehouse Control
Education
Western Governors University 2013 — 2015
Elementary Education and Teaching
University of Phoenix 2007 — 2008
Business
Florida Blue September 2010 - July 2014
BlueCross BlueShield of Tennessee July 2014 - 2014
US Department of Commerce, Census Bureau September 2008 - September 2010
U.S. Census Bureau, Government Administration 2009 - 2010
Avaya 1985 - 2004
Skills
Administration, Government, Community Relations, Supervisory Skills, Policy, Management, Community Development, Leadership, Analysis, Customer Service, Account Management, Process Improvement, Program Management, Public Speaking, Strategic Planning, Training, Sales Management, Coaching, Team Building, Microsoft Office, Sales
Education
University of Phoenix
Avaya January 2012 - Present
Trizetto Group, Greenwood Village, CO August 2011 - December 2011
Avaya (Temp via Insight Global) Westminster, CO March 2011 - August 2011
SOURCECORP April 2007 - May 2011
Abacus March 2005 - April 2007
Zenodata Corporation September 2004 - March 2005
Skills
Change Management, SDLC, Databases, Quality Assurance, Unix, Requirements Gathering, Management, Training, Vendor Management, Customer Service, Enterprise Software
Education
University of Phoenix
Masters, Information Systems Management
KJImages Photography January 2004 - Present
Avaya 1998 - 2003
Skills
Photography, Portrait Photography, Portraits, Digital Photography, Photoshop, Weddings, Fine Art Photography, Commercial Photography, Image Manipulation, Wedding Photography, Graphic Design, Event Photography, On Location, Advertising, Photojournalism, Art, Lifestyle Photography, Social Media, Editorial, Adobe Creative Suite, Business Strategy, Business Relationship..., Global Business..., Business Performance..., Headshots, Studio Photography, Image Editing, Sports Photography, Studio Lighting, Fashion Photography, Fine Art, Creative Direction, Social Networking, Blogging, Newspapers, Social Media Marketing, Sports, Facebook, Galas, Photos, Black & White, Multimedia, Video, Teaching
Education
University of Oklahoma 1990 — 1995
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Nimitz High School 1986 — 1990
High School Diploma
Avaya September 1997 - Present
NEWARK BOARD OF EDUCATION May 1993 - September 1996
UMDNJ 1990 - 1993
Skills
Management, Customer Service, Internal Communications, Project Management, Corporate Communications, VoIP, Program Management, Telecommunications, Call Centers, Team Leadership, Marketing Communications, Project Planning, Training, Security
Education
University of Phoenix 2002 — 2004
Business Administration and Management, General
Avaya June 2009 - Present
Fairfax Juvenile Detention Center October 2007 - June 2009
Henrico County Juvenile Detention Center January 2007 - September 2007
Central State Hospital June 2006 - July 2007
Richmond Police Department June 2005 - August 2005
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, English, Outlook, Windows, Data Entry, Management, Crisis Intervention, Counseling, Close Attention to..., Highly Reliable, Highly responsible, Committed to..., Dependable Team Player, Adaptability, Conflict Resolution, Training
Education
University of Phoenix 2007 — 2008
Master's degree, justice and security
Virginia Commonwealth University 2000 — 2005
Bachelor's degree, criminal justice
jamestown
Avaya January 2014 - Present
Avaya October 2000 - Present
Skills
SIP, IP, Unified Communications, Telecommunications, Avaya, Wireless, Solution Selling, Call Centers, Telephony, VoIP, Managed Services, Ethernet, Contact Centers
Education
University of Oklahoma 2012 — 2015
Bachelor of Business Administration (B.B.A.)
LGS Innovations August 2006 - Present
Avaya March 1996 - July 2006
Lucent Technologies August 1981 - March 1996
Skills
Design for Testability, In Circuit Test, Boundary Scan, Digital /..., LabVIEW programming, Test Automation, Test Planning, RF Testing, RF, Labview, Testing, Test Equipment, Electronics, DFT, Systems Engineering, Automation, Public Speaking, Embedded Systems, TCP/IP
Education
University of Oklahoma 1998 — 2000
MS, EE
Youngstown State University 1977 — 1981
bseet, Electrical Engineering Technology
NDP May 2012 - October 2014
Avaya March 2004 - May 2012
Skills
Active DoD Secret..., SAP, Cross-functional Team..., Supplier Negotiation, Team Building, Telecommunications, Vendor Management, Contract Negotiation, Procurement, Supply Management, Call Center, Project Management, Strategic Planning, Process Improvement, RFP, Management, Ariba, Purchasing, Strategic Sourcing, Call Centers, VoIP, IP, Managed Services, Integration
Education
University of Phoenix 1989 — 1991
Master of Arts (M.A.), Adult and Continuing Education and Teaching
Wayne State College 1981 — 1984
Bachelor of Arts (B.A.), Elementary Education and Teaching
Scotus CC HS
Dell September 2012 - Present
AT&T July 2009 - September 2012
Avaya August 2005 - December 2007
Skills
VoIP, MPLS, Telecommunications, IP, Wireless, Cisco Technologies, Telephony, WAN, Network Design, TCP/IP, Avaya, SIP, Unified Communications, Ethernet, Troubleshooting, Vendor Management, Cisco Call Manager, IVR, ISDN, Call Centers
Education
University of Phoenix 2001 — 2003
Bachelor's degree, Information Technology
SomeOne That Cares Inc April 2002 - Present
Avaya September 1994 - March 2001
Lucent Business Solutions June 1991 - September 1991
Skills
Process Improvement, Program Management, Change Management, Healthcare, Project Management
Education
University of Phoenix
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Avaya September 1998 - Present
Education
University of Oklahoma 1990 — 1991
OneSource Virtual July 2014 - Present
Ready for the World – Jump 2008 - Present
CompuCom July 2012 - July 2014
Aon Hewitt 2007 - 2011
ACS 2004 - 2006
Avaya 2001 - 2004
Skills
PeopleSoft, Active Directory, Troubleshooting, System Administration, Windows 7, ITIL, SharePoint, Windows XP, Windows, Software Documentation, Technical Support, Vendor Management, VMware, Visio, Project Management, Microsoft Office, Disaster Recovery, Citrix, Security, Software Installation, Human Resources, Operating Systems, Testing, Consulting, SDLC, Requirements Analysis, Business Analysis, Business Process
Education
University of Phoenix 2005 — 2009
Master of Business Administration (MBA), Business and Computer Engineering
Avaya February 1998 - June 2013
Skills
Program Management, VoIP, Call Centers, Telecommunications, Wireless, Leadership
Education
University of Phoenix 2002 — 2003
Master of Business Administration (M.B.A.), Human Resources Management/Personnel Administration, General
Southen Nazarne 1999 — 2000
Bachelor’s Degree, Organizational Leadership