Avaya Company
Industry: Technology company
DescriptionAvaya is an American multinational technology company headquartered in Santa Clara, California that specializes in business communications, specifically unified communications, contact center, and services. Customer service: 00 1 908-953-6000 Headquarters: Santa Clara, California, United States Revenue: 3.27 billion USD (2017) CEO: Jim Chirico (1 Oct 2017–) Subsidiaries: Radvision, Zang, Inc., Avaya Global Services, Parent organization: Avaya Hldgs
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Avaya Employees
MicroTek April 2014 - Present
Avaya January 2010 - April 2014
Nortel February 1991 - November 2010
Nortel March 1991 - December 2006
Skills
Wireless, Product Management, Cloud Computing, Mobile Devices, Collaboration, LAN-WAN, Network Design, Strategic Partnerships, Strategy, Business Development, Channel Partners, Avaya, Cisco Technologies, Data Center, Integration, Business Strategy, Management, Video, Multimedia, Networking, Professional Services, MPLS, User Experience, WAN, Salesforce.com, Leadership, Product Marketing, Ethernet, Sales Engineering, Telephony, Network Architecture, Pre-sales, H.323, SaaS, Enterprise Software
Education
Appalachian State University 1974 — 1978
BSBA, Business Management
CCC Information Services April 2013 - Present
Mitchell October 2009 - October 2012
Philips Design November 2007 - May 2009
Philips Consumer Electronics April 2004 - November 2007
Avaya January 2002 - April 2004
NCR August 2000 - December 2001
Skills
Data Analysis, Benchmarking, Account Management, Financial Analysis, Marketing Strategy, Strategic Communications, Customer Service, Multi-channel Retail, Retention Strategies, Adobe Creative Suite, Project Management, Sales Operations, Six Sigma, Change Management, Workflow Management, Product Management, Product Launch, Consumer Product Testing, Channel Optimization, Strategic Sourcing, Business Strategy, Software Implementation, Program Implementation, Escalation Resolution, Customer Escalation..., Online Advertising, Quality Management, Field Marketing, Field Training, Process Consulting, Sustainability, SAP ERP, SaaS, CRM
Education
American InterContinental University 2010 — 2012
Master of Business Administration (MBA), Operations Management and Supervision
Georgia State University 2000 — 2003
Bachelor of Business Administration (BBA), Business, Management, Marketing, and Related Support Services
ViaSat September 2013 - Present
Avaya August 1998 - September 2013
EchoStar Corporation March 1998 - August 1998
Skills
Avaya, VoIP, Telephony, SIP, IP, Telecommunications, IVR, TCP/IP, Switches, LAN-WAN, Call Centers, Troubleshooting, ACD, Unix, Integration, Managed Services, MPLS, Unified Communications, Help Desk Support, T1
Education
Arapahoe Community College 1982 — 1984
nonr, Computer Systems Networking and Telecommunications
Englewood High School
OppenheimerFunds July 2013 - Present
Avaya October 2008 - July 2013
Intermedia May 2013 - June 2013
McKesson 2004 - 2008
McKesson 2002 - 2004
Skills
Avaya, VoIP, Telecommunications, Unified Communications, IP, Telephony, Wireless, IVR, CTI, Ethernet, ISDN, TCP/IP, Media Gateways, Linux, IT Solutions, Microsoft Exchange, Unix, Oracle SQL, Microsoft SQL Server, VPN, Remedy Ticketing System, Siebel, Vantive, Supervising, LAN-WAN, Windows Server, Data Center, Server Administration, Sales, Direct Sales, Customer Support, Software Engineering, Telecommunication..., Sales Presentations, Presentations, Mentoring, Professional Mentoring, Training Delivery, Network Administration, System Administration, Database Administration, Help Desk Support, Computer Hardware, Hardware Support, Hardware Diagnostics, Customer Oriented, Enterprise Software, Troubleshooting, SQL
Education
John F. Kennedy 1989 — 1993
Arapahoe Community College
Comcast Business May 2014 - Present
Comcast Business November 2012 - May 2014
Comcast Business February 2012 - November 2012
Avaya December 2008 - March 2010
Avaya December 2007 - December 2008
Avaya October 2003 - September 2007
Avaya December 2000 - October 2003
Skills
Avaya Communication..., VoIP, Avaya, Telephony, Audix, Avaya Aura, H.323, Unified Communications, Call Centers, SIP, IVR, Telecommunications, ACD, Contact Centers, Avaya Technologies
Education
Arapahoe Community College 2010 — 2011
Associate of Science (A.S.), Legal Assistant/Paralegal
Avaya January 2015 - Present
Cisco Systems June 2008 - October 2014
Nexus IS September 2007 - June 2008
Cisco Systems March 2005 - September 2007
Intel Corporation January 2004 - March 2005
Burgoyne Broadband August 2000 - January 2004
Lagoon Corporation January 1996 - August 2000
Skills
Unified Communications, SaaS, Channel, Account Management, Sales, Demand Generation, WebEx, Marketing, Customer Satisfaction, Return on Investment, Coaching, Cisco Technologies, Cisco Telepresence, GoToMeeting, Collaboration Solutions, Social Collaboration, MeetingPlace, Video Conferencing, Jabber, Lync, Cisco Call Manager, Adobe Connect, Salesforce.com, New Business Development, Channel Partners, Direct Sales, Solution Selling, Sales Process, Sales Operations, CRM, Cloud Computing, Leadership, Strategic Partnerships, Selling, Wireless, Sales Enablement, Go-to-market Strategy, Partner Management, Sales Management, VoIP, Data Center, Enterprise Software, Management
Education
Arizona State University 2013 — 2015
Master's Degree, Master of Science in Information Management
Weber State University 1995 — 1999
Bachelor's Degree with minor in, Psychology, Spanish and Technical Sales
Self-employed March 2010 - Present
Avaya October 2000 - April 2008
Guoxin Lucent Technologies Network Technologies Co., Ltd. December 1997 - October 2000
Skills
Customer Service, Sales Management, Marketing, Team Building, Small Business, New Business Development, Marketing Strategy, Sales, Social Media Marketing, Strategic Planning, Coaching, Public Speaking, Account Management, Team Leadership, Business Planning
Education
American InterContinental University 2002 — 2003
Bachelor's degree, Information Technology
Lord Fairfax Community College 1986 — 1997
Accounting
Avaya March 2014 - Present
Avaya Inc. November 1995 - Present
Avaya November 1995 - March 2014
Avaya Inc September 2001 - December 2008
Lucent Technologies January 1996 - January 2000
Avaya Inc January 1995 - September 1998
AT&T January 1995 - January 1996
Skills
Training, Telecommunications, Sales, Customer Service, Accounting, Invoicing, Process Scheduler, Call Centers, Avaya, Telephony, VoIP, Customer Satisfaction, Process Improvement, Unified Communications, Troubleshooting, Leadership, Workforce Management, CRM, Team Leadership, Vendor Management, Call Center, Wireless, Account Management, Direct Sales, Software Documentation, Customer Experience, Management, Program Management, Operations Management, Cross-functional Team..., Call Center Development, Business Process..., Forecasting
Education
Southern Nazarene University 2013 — 2014
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
American InterContinental University 2010 — 2012
Associate's degree, Business Administration
Queen City Vocational Center Computerized Accounting
Accounting
Avaya November 2011 - October 2013
Avaya July 2009 - November 2011
Avaya March 2007 - July 2009
Skills
C, C++, Linux, H.323, SIP, Avaya, ISDN, RTP, UDP, SS7, VoIP, Telephony, IP, TCP/IP, Shell Scripting, Unified Communications, CTI, Wireless, Call Processing, IVR, IP PBX, Telecommunications
Education
Amravati University 2002 — 2006
BE, Electronics and Telecom
Fountain Lounge & Bar August 2014 - Present
IT Max Global March 2009 - Present
Speedlane Investments & Speedlane Inc April 2004 - March 2014
Avaya August 1987 - April 2004
Skills
Channel Partners, Cloud Computing, Go-to-market Strategy, Management, Channel, Multi-channel Marketing, Strategic Alliances
Education
The George Washington University 1983 — 1987
Doctor oe Science, Engineering & Computer Science
American University of Beirut
Bachelor's Degree; a Bachelor's degree, Biology-Chemistry/Pre-med; Biology-Chemistry
The George Washington University
Master's Degree; Masters of Science degree, Medical Engineering & Computer Science; Medical Engineering/Computer Science
RingCentral January 2014 - Present
NACR September 2013 - January 2014
Avaya July 2000 - September 2013
Avaya 2000 - 2013
Avaya March 1998 - July 2000
Lucent Technologies Network Technologies Co., Ltd. February 1996 - February 1998
Skills
VoIP, Troubleshooting, Avaya, Remote Desktop, Data Migration, Telephony, Technical Support, Linux, TCP/IP, SIP, IP, Switches, Telecommunications, Voice Mail, Windows, TDM, ISDN, Routing, LAN-WAN
Education
Arapahoe Community College 1994 — 1996
Fort Hays State University 1984 — 1985
Avaya December 2000 - February 2011
Avaya October 2008 - October 2010
Avaya December 2000 - October 2008
Avaya Global Services 2005 - 2008
Cabletron Systems January 1997 - January 2000
MCI February 1988 - January 1997
MCI Telecommunications 1988 - 1997
Executone September 1986 - February 1988
Skills
Managed Services, VoIP, Avaya, Solution Selling, Unified Communications
Education
American University - Kogod School of Business 1980 — 1984
BSBA, Finance
Chico's FAS Inc. February 2014 - Present
Multnomah County April 2013 - December 2013
Medtronic April 2009 - April 2013
IBM July 2007 - April 2013
Avaya January 2005 - April 2009
Riverview Solutions February 2003 - December 2004
GITAM University September 1999 - January 2003
Skills
SAP BI, SAP BW, Business Object, SAP Netweaver, ETL, Business Objects, ABAP, ECC, Data Warehousing, Data Modeling, SAP ERP, Web Intelligence, SAP Implementation, SAP Portal, SAP R/3, SAP CRM, Data Migration, Master Data Management, SD
Education
Andhra University 1995 — 1997
Masters in Business Administration, Marketing
Avaya May 2015 - August 2015
The White House January 2015 - May 2015
Electronic Arts (EA) August 2014 - January 2015
UNC Kenan Center April 2014 - January 2015
University of North Carolina at Chapel Hill August 2011 - January 2015
Fitzgerald's Irish Pub Chapel Hill March 2014 - September 2014
Law Office of Jeffrey J. Antonelli, Ltd. June 2014 - August 2014
Implus Footcare, LLC May 2012 - August 2013
UNC School of Law May 2013 - July 2013
Dick's Sporting Goods May 2010 - January 2011
Skills
Sales, Microsoft Excel, Microsoft Office, Data Analysis, PowerPoint, Marketing, Time Management, Microsoft Word, Event Planning, Leadership, Facebook, Customer Service, Social Media, Social Media Marketing, Retail, Intercollegiate..., Project Management, Merchandising, Inventory Management, Logistics, Purchasing Processes, Supply Chain Management, Sustainability, Order Fulfillment, Human Resources, Business Process..., Business Development, Personal Development, Organizational..., Organization, Environmental Law, Stock Trading, Athletic Apparel, Portfolio Management, Public Speaking, Research, Management, Team Leadership, Strategic Planning, Financial Analysis
Education
Arizona State University 2010 — 2015
Bachelor of Art, Business (Law)
University of North Carolina at Chapel Hill 2011 — 2014
Bachelor of Art, Political Science; Minors in Sustainability, Economics
Jesuit High School 2006 — 2010
High School Diploma, High School/Secondary Diplomas and Certificates
workmarket.com February 2014 - Present
Comm-Works October 2014 - June 2015
Wipro June 2014 - August 2014
Job Store Temp Service and CTDI June 2013 - January 2014
Verigent Services November 2012 - November 2012
Avaya August 1995 - June 2012
Self Employed March 1993 - July 1995
KFIA-AM & KSSJ-FM October 1992 - November 1993
KHYL-FM and KAHI-AM February 1991 - March 1993
A&B Electronics December 1989 - July 1990
Skills
Automotive, Broadcast, Customer Service, Composition, Microsoft Excel, Electronics, Electricians, Editorial, Internet, Microsoft Word, Newsletters, IT Operations, Radio, Telephone Triage, Telephone Technology, Backup Generators, UPS systems, 2-way Radio, Microwave Links, Microwave Engineering, Writing, Copywriting, Promotional Copy, News Releases, Photography, Digital Photography, Photojournalism, Event Photography, Satellite, Satellite Communications, Satellite Downlink, Fiber Optics, Ethernet, T-1, VoIP, Telephony, Telecommunications, IP, Voice Mail, ISDN, Avaya, LAN-WAN, ACD, SIP, Networking, Software Installation, Avaya IP Telephony, H.248, Unified Communications, Voice & Data Convergence
Education
•Avaya / Lucent Technoligies / AT&T,
Avaya Telecommunications Systems
Arapahoe Community College
Cisco Networking Technology and Certification
Continental Electronics Corp
FM Transmitter Maintenance, Troubleshooting & Repair
E. F. Johnson LTR Seminar
E. F. Johnson LTR System Theory & Troubleshooting
Community College of Denver
Associate of Science (AS), Electrical, Electronics and Communications Engineering
Elkins Institute, Denver, CO
FCC First Class Radio Telephone License Class
Colorado State University - Pueblo
Bachelor's Degree, Mass Communications with emphasis in Broadcasting
Licenses, Documents and Certifications
Avaya January 2014 - Present
Cerner Corporation September 2013 - January 2014
BlackBerry August 2012 - December 2012
Epsilon June 2012 - August 2012
University of Texas at Dallas September 2011 - April 2012
Wipro Technologies February 2010 - July 2011
Skills
Eclipse, XML, JSP, Java, Tomcat, Spring, Java Enterprise Edition, JavaScript, C++, SQL, C, MVC, Servlets, Unix, Data Structures, Python, Oracle, MySQL, Web Applications, HTML + CSS, Microsoft Technologies, Problem Solving, Time Management, Analytical Skills, CSS, J2EE Application..., Programming, Visual Studio, J2EE, Agile Methodologies, .NET MVC 3 Framework, Spring Framework, Microsoft Office..., InfoPath Forms, RESTful WebServices, Node.js
Education
The University of Texas at Dallas 2011 — 2013
Master of Science (MS), Computer Science, 3.67
Anna University 2005 — 2009
B.E, Computer Science & Engineering, 84
Avaya OWNERKOKOPELLI BEER COMPANYAugust 2012 - Present
Skills
Telephony, VoIP, Call Center, Unified Communications, SIP, ACD, IP, Voice Mail, Vendor Management, H.323, Cross-functional Team..., Wireless
Education
Arapahoe Community College 1993 — 2008
MESA COMMUNITY COLLEGE
Business Administration and Management, General
SuperFlow Technologies Group October 2012 - January 2013
RGIS 2010 - October 2012
LSI Corporation 2003 - 2008
Avaya 2000 - 2003
Lucent Technologies September 1996 - September 2000
AT&T 1984 - 1996
Western Electric 1982 - 1984
Skills
Fibre Channel, Telecommunications, Unix, Testing, Linux, Switches, Shell Scripting, Electronics, Integration, Storage, Networking, Hardware, Solaris, TCP/IP, C, Wireless, VoIP, Network Security, Routers, Cross-functional Team..., Process Improvement
Education
Colorado State University
BSEE
Arapahoe Community College 2011 — 2012
Computer Network Technology Certification, MicroSoft Active Directory, Networking II, Network Security, UNIX/Linux Fundamentals, Shell scripts, 4.0
United States Postal Service May 2012 - Present
Blossoms, Birds & Butterflies January 2009 - September 2010
Associated Parcel January 2008 - December 2008
NPC International July 2007 - January 2008
Forsyth Technical Community College March 2007 - July 2007
Winsto-Salem Forsyth County Schools January 2003 - March 2006
Workplace INTEGRA, Inc. 2006 - 2006
Web Decisions June 2005 - September 2005
Bellomy Research January 2005 - May 2005
Avaya December 2000 - September 2002
Skills
C++, HTML, C, JavaScript, SQL, Wordpress, Windows, Windows 7, PHP, phpMyAdmin, MySQL, Google Apps, cPanel, FTP, Project Management
Education
Coursera/Princeton University 2012 — 2012
Advanced Algorithms Using Java
Coursera/UC Berkeley 2012 — 2012
SAAS using Ruby on Rails
TechSkills-Greensboro 2006 — 2006
Forsyth Technical Community College 2002 — 2002
Appalachian State University 1981 — 1987
Bachelor of Science (B.S.), Computer Science
Bishop McGuinness
Banco Popular North America June 2010 - Present
Graphic Packaging International June 2008 - May 2010
Convergys March 2008 - June 2008
Convergys August 2007 - February 2008
NorthgateArinso November 2004 - July 2007
Kimberly-Clark July 2004 - October 2004
CommScope December 2003 - June 2004
International Paper March 2003 - December 2003
Avaya February 2001 - February 2003
Delta Air Lines November 2000 - January 2001
Skills
SAP HR, Payroll, Global HR, SAP R/3, Employee Benefits, Time Management, Management, SAP, Human Resources, Personnel Management, Team Management, ERP, Leadership, Outsourcing, ADP Payroll, Talent Acquisition, PeopleSoft, SAP Implementation, SAP ERP, Recruiting, Talent Management, Onboarding, Change Management, ABAP, Consulting, Applicant Tracking..., Requirements Gathering, Workforce Planning, Benefits Administration
Education
Anna University 1988 — 1992
B.TECH, chemical engineering
Avaya July 2014 - Present
Boston University School of Management August 2012 - May 2014
Hewlett-Packard June 2013 - September 2013
Wellfleet Municipality 2007 - 2012
Ronin Digital 2005 - 2012
Provincetown Magazine 2005 - 2007
Price Waterhouse Coopers 2000 - 2002
Skills
Analysis, Financial Analysis, Management Consulting, Corporate Finance, Cross-functional Team..., Cross-functional..., Business Analysis, IT Strategy, Product Development, Coaching Staff, Design Specifications, Technology Consulting, Project Management, Consulting, Cloud Computing, Budgets, Training, Strategy, Business Process..., Business Process
Education
Boston University - School of Management 2012 — 2014
Master of Business Administration (MBA), Master of Science in Information Systems (MSIS)
American University in Bulgaria 1998 — 2003
Bachelor of Arts (B.A.), B.A. Business Administration, B.A. Computer Science
C. Negruzzi High School 1994 — 1998
Lubbock Cooper High School 1996 — 1997
American Express September 2010 - Present
American Express 2010 - Present
Avaya December 1987 - September 2010
Avaya 1995 - 1998
Avaya 1991 - 1995
Avaya 1987 - 1991
Wells Fargo Credit Corporation 1981 - 1987
Skills
Telecommunications, Team Building, CRM, Contract Negotiation, Solution Selling, Strategy, Management, Leadership, Project Management, Operations Management, Strategic Planning, Sales, VoIP, Enterprise Software, Direct Sales, Training, Networking, Business Intelligence, Vendor Management, Project Planning, Unified Communications, Analysis, Sales Operations, Salesforce.com, Call Centers, Customer Satisfaction, Software Documentation, Cross-functional Team..., Strategic Partnerships, Program Management, Professional Services, Recruiting, Outsourcing, Integration, Managed Services, IP
Education
Arizona State University 1976 — 1980
BS, Family Studies
Maryvale High School 1972 — 1976
Scholastic, College Prepatory
Unisys March 2015 - Present
Independent Consultant November 2012 - February 2015
Avaya June 2011 - October 2012
iGATE Global Solutions July 2010 - June 2011
Avaya November 2009 - July 2010
Nortel November 2008 - November 2009
Nortel April 2008 - November 2008
C-DOT Alcatel-Lucent Research Center November 2006 - April 2008
Fifth Generation Technologies India (P) Ltd April 2005 - November 2006
Nortel 1999 - 2003
Skills
Business Intelligence, Agile Methodologies, Program Management, Telecommunications, Software Project..., Innovation, Technology Software, R&D, Software Architectural..., Mentoring, Coaching, Web Services, Scrum, SIP, Integration, Embedded Systems, Strategy, SOA, Product Development, Pre-sales, ClearCase, Software Engineering, Cloud Computing, Distributed Systems
Education
Queen's University 1991 — 1993
MS, Computer Science
Anna University 1987 — 1991
B. Engg, Computer Science & Engineering
M.C.C.H.S.S 1981 — 1987
Higher Secondary School Certificate
Avaya June 1998 - January 2009
Iraqi Army May 2006 - July 2007
14th Marines 2006 - 2007
USNR 1982 - 2007
NAVAL CENTRAL COMMAND January 2002 - November 2003
Lucent Technologies 1999 - 2000
USMC October 1989 - September 1991
USS Capodanno FF-1093 October 1986 - September 1989
USS Enterprise CVN-65 January 1984 - October 1985
Education
American International College 1976 — 1980
BS, Criminal Justice
ARRIS August 2006 - Present
Avaya 2002 - 2006
Wachovia August 1997 - September 2001
Adecco Employment Services August 1995 - August 1997
Dun & Bradstreet January 1993 - August 1995
Skills
Change Management, Executive Coaching, Organizational..., Talent Management, Executive Search, Talent Acquisition, Performance Management, Sales Compensation, Outsourcing, Leadership, Personnel Management, Interviews, Human Resources, Recruiting, Employee Engagement, Organizational..., Strategy, Succession Planning, Team Building, Mergers & Acquisitions, Management, Program Management, Hiring, Team Leadership, Workforce Planning, Deferred Compensation, Onboarding, Strategic Partnerships, HRIS
Education
Appalachian State University 1987 — 1992
BA, English
Regeneron Pharmaceuticals, Inc. December 2014 - Present
Technology Innovation & Transformation 2012 - Present
Citi 2006 - 2012
Citi 2007 - 2009
Citi 2006 - 2007
Avaya 2004 - 2005
PM Passport, LLC 2002 - 2004
Dell 2000 - 2001
Prudential Healthcare / Financial 1997 - 1999
UBS 1996 - 1997
Skills
Data Center, IT Strategy, IT Management, IT Service Management, Program Management, Solution Architecture, Enterprise Architecture, ITIL, Innovative Thinking, Cloud Computing, Business Transformation, Leadership, IT Transformation, Virtualization, Vendor Management, Change Management, IT Operations, Governance, Process Engineering, Team Building, Software Project..., Project Management, Public Speaking, PMO, PMP, SDLC
Education
Arcadia University
Bachelor’s Degree, Formal Logic and Graphic Design
Florida State College at Jacksonville
IT Executive Leadership
New York University
Certificate, Digital Meda
Bucks County Community College
Computer Science
Montgomery College
Computer Programming
Penn State University
Accounting Economics
Avaya February 2014 - Present
Telx April 2013 - January 2014
Siemens Enterprise Communications, Inc. January 2002 - March 2013
ExpertCommerce January 2000 - January 2002
Reyes Holdings February 1995 - December 1999
Black Rooster 1987 - 1994
Skills
Unified Communications, Decision Modeling, SIP Trunking, Linear Programming, Portfolio Management, Business Services, Solution Development, Sales, Strategy, Contact Centers, CRM, Cloud Computing, Vendor Management, SIP, Managed Services, Strategic Partnerships, Product Development, Enterprise Software, Telephony, VoIP, Video Conferencing, Budgets, Management, Wireless, IVR, Business Development, Start-ups, Call Centers, Professional Services, Telecommunications, Channel, Channel Partners, Selling, Solution Selling, Marketing Strategy, IP, Direct Sales, Pre-sales, Outsourcing, Call Center, Product Management, Forecasting, Leadership, Data Center, SaaS, Co-location, Healthcare Information..., Healthcare Industry, WAN Optimisation, Business Alliances
Education
American University - Kogod School of Business 1998 — 2000
MBA, Global Information Technologies
American University 1987 — 1991
BS, Economics and Computer Science
St. Joseph's High School, Metuchen 1984 — 1987
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program
D'Amico Tutoring September 2003 - Present
Saint Mary's College of California April 2002 - July 2004
Avaya January 1998 - December 2001
Lucent Technologies January 1994 - December 1997
Skills
Small Business..., Computer Training, Mathematics Education, Small Business, Teaching, Leadership Development, Executive Coaching, Entrepreneurship, Personal Development, Public Speaking, Staff Development, Social Networking, Coaching, Training, Marketing, Sales, Fundraising, Organizational..., Leadership
Education
Saint Mary's College of California 1986 — 1988
MBA, Marketing
Antioch College 1970 — 1974
BA, Science Education
tfa 2015 - 2015
tfa 2015 - 2015
Liberty Acquisitions October 2009 - June 2013
Orica May 2009 - October 2009
Avaya 2007 - 2009
Adam Aircraft 2006 - 2007
UAP 2004 - 2006
Orange Glo International 2001 - 2004
Research Electro-Optics 2000 - 2001
US Army 1994 - 1997
Skills
Supply Chain Management, Forecasting, Supply Chain, Cross-functional Team..., Process Improvement, Demand Planning, Logistics, Inventory Management, Demand Management, Operations Management, Strategic Planning, Product Development, Leadership, Management, Procurement, Manufacturing, Product Management, Customer Service, Budgets, Vendor Management, Business Strategy, Business Process..., Marketing, Project Management, Analysis, Business Planning, Competitive Analysis, Contract Negotiation, ERP, Human Resources, Purchasing, SAP, Sales Operations, Six Sigma, Strategy, Supply Management, Change Management, Project Planning, Strategic Sourcing, Program Management, MRP, Negotiation, Outsourcing, Supply Chain..., Continuous Improvement
Education
Regis University 2004 — 2009
Business Admin, Business/Marketing
APICS 2005 — 2005
CSCP, Supply Chain
Arapahoe Community College 2002 — 2004
Business Admin, Business/Marketing
APICS 2002 — 2002
CPIM, Supply Chain
National Grid USA January 2005 - Present
Avaya December 2001 - January 2005
Pfizer July 1998 - December 2001
Marsh January 1993 - June 1998
Skills
Data Analysis, Risk Management, Analysis, Access, Project Management, Financial Analysis
Education
SUNY Oswego 2009 — 2011
MBA
American University
High School
SUNY at Buffalo
BS, Business Administration
STG November 2012 - Present
Pitney Bowes March 2008 - October 2012
Aramark / Doctor's Community Hospital January 2005 - January 2007
American Perfect Care February 2003 - December 2004
Avaya July 2001 - January 2003
Verizon August 1999 - July 2001
Espire January 1997 - August 1999
AT&T January 1983 - January 1997
Skills
Software Project..., Operations Management, Facilitator/Leadership..., Telephone Skills, Software Engineering, Deputy Program Manager, Customer Relations, IT Solutions, Customer Service, Telecommunications, Scrum, Contract Management, Six Sigma, Business Analysis, New Business Development, PMP, Program Management, SDLC, Cross-functional Team..., PMO, Strategic Planning, Project Coordination, Software Development, Account Management, Vendor Management, Management, SharePoint, Certified Project..., Project Planning, Project Management, Requirements Analysis, Training, Risk Management, Product Management, Integration, Budgets, Business Development, Business Process..., Management Consulting, Process Improvement, ITIL, Agile Methodologies, Contract Negotiation, Change Management, Team Leadership, IT Management, Project Portfolio..., MS Project, Resource Management, Team Building
Education
Project Management Capstone2011 2011 — 2011
Certification, Project Management
Villanova University 2011 — 2011
Certification, Project Management Capstone
American InterContinental University 2008 — 2011
Bachelor, Business Administration2011; Project Management
American Technology Solutions (ATS) January 2013 - Present
The I. T. Workshop February 2011 - January 2012
DJJ Technologies July 2008 - January 2011
Aspen Technologies December 2005 - June 2008
Verizon Business January 2005 - December 2005
Netversant Solutions May 2002 - April 2003
Avaya May 1995 - August 2001
AT&T August 1990 - April 1995
AT&T March 1976 - July 1990
Skills
Managed Services, VoIP, Telecommunications, Cloud Computing, Unified Communications, Telephony, Security, Networking, Solution Selling, Network Security, Start-ups, IP, Channel, Sales Management, Sales, Account Management, Selling, Direct Sales, Avaya, SIP, Contact Centers, Wireless, Management, Business Development, Product Management, Data Center, SaaS, Leadership, Sales Engineering, MPLS, Channel Partners, Sales Operations, Professional Services, Enterprise Software, Call Centers, SIP Trunking, Salesforce.com, Go-to-market Strategy, Co-location, Sales Process, Video Conferencing, Hosted Services, Channel Sales, Cisco Technologies, Pre-sales, WAN, Telepresence, Strategic Partnerships, T1, IVR
Education
American University 1981 — 1982
Graduate Accounting & Finance
George Mason University 1975 — 1976
Data Systems & Programming
University of Virginia 1970 — 1974
Bachelor's Degree, History
Yahoo! April 2009 - Present
Avaya October 2005 - April 2009
Indicus Software Pvt. Ltd. January 2004 - September 2005
Skills
Java, C++, J2EE, REST, JSON, XML, YUI, EJB3, Ant, Maven, TestNG, Memcached, Oracle, PostgreSQL, JUnit, CppUnit, Java Enterprise Edition, Servlets, JavaScript, Web Applications, Software Development, Distributed Systems, Hadoop, J2EE Application..., SDLC, EJB
Education
Amravati University 1998 — 2002
BE, Computer Science and Engineering
Advance Computing Training School, CDAC 2003 — 2004
PGDCA, Computing
Realty Mark - Associates December 2010 - Present
Realty Mark - Associates December 2010 - January 2011
Archbishop Wood High School August 2001 - November 2009
Somerset County Technical Institute, Bridgewater New Jeresy August 1992 - May 2003
Avaya June 1981 - July 2001
Bell of PA/AT&T/Lucent Technologies/AVAYA 1981 - 2001
Skills
Real Estate, Sellers, Short Sales, First Time Home Buyers, Investment Properties
Education
Arcadia University 1983 — 1986
BS, Personel and Human Resource Administration
Spring Garden College 1978 — 1980
Associate's Degree, Computer Engineering
Avaya April 2014 - Present
CA Technologies July 2013 - April 2014
HP 2009 - 2013
Azul Systems March 2008 - October 2008
Dell Inc. October 2006 - September 2007
Sun Microsystems September 1996 - September 2006
Persistence Software September 1995 - 1996
Sun Microsystems September 1992 - September 1995
Data General April 1981 - September 1993
Burroughs Corp August 1977 - March 1981
Skills
Telecommunications, CRM, Managed Services, Go-to-market Strategy, Sales Management, Account Management, Leadership, Solution Selling, Financial Services, Start-ups, Enterprise Software, Sales Operations, Cloud Computing, Sales Process, Direct Sales, Program Management, Sales, Change Management, Global Account..., OEMs, Business Alliances, Channel Partners, New Business Development, International Sales, Partner Management, Providers, Storage, Selling, Professional Services, SaaS, Strategy, HP, Virtualization, Business Planning, Strategic Partnerships, Cross-functional Team..., Consulting, Software Industry, Pre-sales, Salesforce.com, Sales Enablement, IT Strategy, Network Equipment..., Business Development, Management, Executive Management, Outsourcing, Product Management, Product Marketing, OEM Sales
Education
Amherst College 1973 — 1977
BA
CymSTAR March 2015 - Present
Alcatel-Lucent 2005 - December 2014
Avaya 1997 - 2001
AT&T 1992 - 1996
AT&T 1987 - 1991
Skills
Telecommunications, Proposal Management, Cross-functional Team..., Project Management, Proposal Writing, Wireless, PMP, Unified Communications, Systems Engineering, VoIP, Product Management, IP, Project Planning, Security, Integration, Vendor Management, Business Development, Aerospace
Education
Appalachian State University
BA English
Appalachian State University
BA Biology
Shipley Associates
Writing Effective Executive Summaries, Managing Winning Proposals
Avaya May 2015 - Present
Vistakon November 2014 - May 2015
Eight O'Clock Coffee July 2013 - September 2014
Applexus June 2011 - June 2013
Capgemini July 2010 - June 2011
Hages Business Solutions Pvt Ltd( HBS) June 2005 - July 2010
Skills
SAP R/3, SAP Implementation, IDOC, Business Process, Data Migration, SAP SD, Master Data, Business Analysis, Integration, Materials Management, Testing, SAP IS-Media, Management, ABAP, IDoc, SAP ERP, SAP, SD, Requirements Analysis, Smartforms, ALV, SAP MM, SAP BW, Business Intelligence, WebDynpro, Consulting, SAP Netweaver, EDI, ERP, Business Objects, SAP Portal, SAP HR
Education
Mahatma Gandhi University 2005 — 2007
Master of Business Administration (M.B.A.), Management Information Systems, General
Anna University 2001 — 2005
Bachelor's degree, Electronics and Communications Engineering
Jyothi Nilayam HSS 1990 — 1999
Secondary School Leaving Certificate (SSLC, Biology/Biological Sciences, General
AMD July 2015 - Present
AMD June 2012 - June 2015
Avaya January 2012 - June 2012
McMaster University September 2009 - September 2011
McMaster University September 2009 - December 2010
Amirkabir University of Technology - Tehran Polytechnic September 2007 - December 2007
Skills
CUDA, GPGPU, Device Drivers, Digital Design, Computer Architecture, C++, C, Microcontrollers, WinDbg, Robotics, Embedded Software, Embedded Systems, Mathematics, Geometry, SIP, VoIP, Wireshark, Verilog, Medical Devices, Altera Quartus, Xilinx ISE, Altium Designer, Linux, Tortoise SVN, Matlab, Image Processing, Digital Signal..., GPU, Firmware, Programming
Education
McMaster University 2009 — 2011
M.A.Sc., Biomedical Engineering (emphasis on Computer Engineering)
Amirkabir University of Technology - Tehran Polytechnic
B.Sc., Bio-Electrical Engineering
CVS Health March 2014 - Present
Avaya November 2010 - March 2014
Dow Jones February 2008 - October 2010
Oracle March 2001 - February 2008
Tata Consultancy Services March 1996 - January 2001
Skills
Enterprise Architecture, IT Strategy, SOA, SaaS, Cloud Computing, SDLC, Requirements Analysis, Web Services, Application Architecture, Oracle, EAI, Solution Architecture
Education
Andhra University 1991 — 1995
B.S., Mechanical Engineering
Avaya February 2014 - Present
Oklahoma State University November 2012 - December 2013
Avaya June 2013 - August 2013
Cognizant Technology Solutions July 2009 - July 2012
Skills
Tableau, Predictive Modeling, ASP.NET, PL/SQL, Database Marketing, SAS E-Miner, Microsoft SQL Server, SAS Base, Business Intelligence, Business Analytics, SQL, Data Analysis, Data Mining, Oracle, Databases, Statistics
Education
Oklahoma State University 2012 — 2013
Master's degree, Management Information Systems, General
Anna University 2005 — 2009
Bachelor of Technology (BTech), Information Technology
BB&T April 2013 - Present
Nanston Dental Group February 2005 - January 2012
Mid-Atlantic Oral and Maxillofacial Surgery January 2003 - February 2005
Avaya February 2000 - February 2002
Skills
Strategic Planning..., Conflict Resolution, Time Management, Process Improvement, Customer Service, Data Analysis, Team/Employee..., Critical Thinking, Budget Forecasts, Operations Management, Operational Risk..., Procurement, Human Resources, Management, Team Leadership, Team Building, Cross-functional Team..., Analysis, Budgets, Dentistry, Event Planning, Healthcare, Leadership, Microsoft Excel, Microsoft Office, Microsoft Word, Outlook, PowerPoint, Public Speaking, Recruiting, Sales, Strategy, Training
Education
American InterContinental University 1998 — 2000
Associate's Degree, International Business, Cum Laude
American InterContinental University 1995 — 1997
Associate's Degree, Fashion Merchandise Buyer, Cum Laude
Avaya March 2012 - Present
Avaya January 2009 - March 2012
Avaya July 2007 - December 2008
Avaya January 2006 - June 2007
Avaya April 2004 - December 2005
Accenture January 2001 - March 2004
Lucent Technologies April 1997 - 2000
Earlier Positions February 1993 - March 1996
Education
Anna University 1983 — 1986
Master of Engineering, Electronics
Avaya December 2010 - Present
Phi Health February 2010 - December 2010
Nortel Networks 2006 - 2009
Nortel 2001 - 2006
Skills
Unified Communications, SaaS, Product Development, Technology Evaluation, Product Life Cycle...
Education
Arizona State University 1973 — 1976
MCHS
Avaya December 2009 - December 2012
Nortel/Enterprise Operations 2008 - December 2009
Nortel Networks July 2006 - 2008
Nortel December 2003 - July 2006
Nortel May 2001 - November 2003
nortel August 2000 - April 2001
Nortel June 1999 - July 2000
Nortel January 1996 - June 1999
Nortel June 1992 - December 1995
Nortel January 1991 - May 1992
Skills
CDMA, Management, Project Management, Wireless, Project Planning, Business Development, Telecommunications, Integration, Strategy, Networking, Product Management, Testing, Enterprise Software, Pre-sales, ERP, Vendor Management, Managed Services, Program Management, VoIP
Education
Appalachian State University 1978 — 1984
BSBA, Double major - Finance/Information Systems
NACR May 2014 - Present
Northern California Contact Center Association January 2006 - Present
ATI - System Integrators August 2013 - May 2014
Avaya October 2012 - May 2013
Altivon May 2012 - October 2012
Aspect Software September 2010 - April 2012
SOS (Special Order Systems) November 2000 - August 2010
Valley Media 1998 - 2000
Quickstart Technologies 1997 - 1998
New Horizons CLC 1996 - 1998
Skills
Social Media, Customer Experience, Operational Efficiency, Call Center, Telecommunications, Customer Experience..., Contact Centers, VoIP, Unified Communications, IVR, Solution Selling, ACD, Call Centers, IP PBX, Enterprise Software, Integration, Avaya, Direct Sales, Telephony, Mobile Devices, SIP, Networking, Management, Leadership, Sales Process, Sales Operations, Managed Services, Professional Services, SaaS, Cloud Computing, CTI, Avaya Technologies
Education
American River College 1982 — 1984
Marketing, Advertising
Moraine Valley College
Accounting
Avaya October 2014 - Present
Avaya January 2012 - September 2014
Avaya February 2010 - January 2012
Avaya April 2006 - February 2010
General Electric April 2005 - April 2006
Solvay Engineered Polymers April 1999 - April 2005
Ethicon August 1996 - April 1999
Skills
Business Process..., Six Sigma, Process Improvement, Cross-functional Team..., Program Management, Operational Excellence, Continuous Improvement, Quality Management, Operations Management, Lean Manufacturing, Metrics, Change Management, Call Center, Vendor Management, Telecommunications, Process Engineering, Product Development, Quality Assurance, PMP, Manufacturing, Crisis Communications, Customer Service, Customer Satisfaction, Call Centers, Team Building, Service Delivery, Outsourcing, Management, Avaya, Customer Advocacy, Critical Account..., Crisis Stabilization, Managed Services, Remote Monitoring, Remote Access, Network Monitoring Tools, Budgets, Analysis, Strategic Planning, Forecasting, Training, ITIL, Project Planning, DMAIC, Team Management, Go-to-market Strategy, Integration, ISO, Data Analysis, Value Stream Mapping
Education
The University of Texas at Arlington 1999 — 2001
MBA, General Management
Angelo State University 1992 — 1996
BS, Applied Physics
Hargrave HS 1988 — 1992
Paul Domorski January 2014 - Present
PAR Technology April 2011 - April 2013
EMS Technologies June 2006 - January 2010
TechAmerica 2007 - 2010
Avaya January 2003 - May 2006
RSL Communications 2001 - 2002
Syncordia 1997 - 2001
Unisys January 1981 - 1997
Skills
Change Management, Networking, Telecommunications, Mergers, Mergers & Acquisitions, SaaS, Cross-functional Team..., Leadership, Strategy, Marketing, Outsourcing, Sales, Management, Call Centers, Program Management, Start-ups, Strategic Partnerships, Finance, Executive Management, Business Development, Security, Enterprise Software, Cloud Computing, Strategic Planning
Education
University of Pennsylvania - The Wharton School 2000 — 2000
University of Pennsylvania 1996 — 2000
MS
American University 1976 — 1978
MPA
American University 1974 — 1976
BA
Avaya September 2014 - September 2015
Avaya September 2013 - September 2014
Avaya April 2012 - August 2013
Avaya March 2011 - April 2012
Avaya December 2009 - March 2011
Nortel June 2009 - December 2009
Nortel October 2006 - June 2009
Nortel February 2004 - October 2006
Nortel June 2000 - February 2004
Nortel March 1999 - June 2000
Skills
Sales Enablement, Product Management, Product Marketing, Telecommunications, Go-to-market Strategy, Unified Communications, Enterprise Software, VoIP, Managed Services, Program Management, Strategy, Integration, Service Delivery, Business Process..., Technical Presentations, Software Product..., Contact Centers, Social Media, Services Product..., Business Planning, Strategic Planning, Avaya, Management, Cloud Computing, IP, Vertical Marketing, SIP
Education
Meredith College 2002 — 2005
MBA, Business Administration
Appalachian State University
BS, Computer Science
3Core Systems Inc January 2006 - Present
3Core Systems Inc January 2006 - Present
Robert Bosch Corporation September 2001 - December 2005
Avaya 2000 - 2001
IT System Integrator 1998 - 2000
Skills
ABAP, SAP HR, SAP Netweaver, WebDynpro, SAP R/3, SAP, SAP Portal, Adobe LiveCycle Designer, SAPScript, Data Migration, BAPI, ERP, Smartforms, Testing, SAP ERP, Business Process, IDOC
Education
Andrews University 1996 — 1998
Bachelor of Science, Engineering Technology
Manipal Institute of Technology 1992 — 1996
BS, Industrial Proction
Dexheimer Consulting February 2008 - Present
Convergys 2006 - 2008
Avaya 2000 - 2006
Bell Labs Lucent Technologies 1995 - 2000
McCaw Cellular 1995 - 1996
UPS 1992 - 1995
Skills
Business Development, Strategic Planning, Executive Coaching, Leadership Development, Coaching, Organizational..., Workshop Facilitation, Team Building, Project Management, Strategy, Management, Team Management, Human Resources, Entrepreneurship, Public Speaking, Employee Engagement, Talent Management, Change Management, Staff Development, Instructional Design, Process Improvement, Leadership, Team Leadership, Performance Management, Program Management, Business Process..., Time Management, Conflict Resolution, Project Planning, Emotional Intelligence, Management Consulting, Training Delivery, Employee Training, Outsourcing, Cross-functional Team..., Organizational..., Training, Vendor Management, Organizational Design, Personnel Management, CRM, Business Process, Culture Change, Consulting, Business Analysis, Performance Improvement, Personal Development, Start-ups, Career Development, Management Development
Education
Gonzaga University 2011 — 2012
Master of Arts (MA), Organizational Leadership, Cum Laude
Southern Illinois University, Carbondale 1993 — 2009
Bachelor of Science (BS), Workforce Education and Development, Magna cum laude
Antioch University Seattle
Coaching Certification
inviteCHANGE
Professional Certified Coach
Avaya July 2014 - Present
Avaya January 2014 - May 2014
Pars coke Company August 2009 - August 2012
Saman Company August 2007 - August 2009
University of Tehran August 2006 - July 2007
Skills
Microsoft Excel, Public Speaking, Strategic Planning, Negotiation, Business Strategy, SPSS, Coordination, Team Leadership, Analysis, Data Analysis, System Administration, Change Management, Business Analysis, Teamwork, Qualitative Research, Leadership, Coaching, Eviews, SQL, Analytics, Business Development, Business Planning, Corporate Finance, Cross-functional Team..., Data Management, Financial Analysis, Microsoft Office, Microsoft Word, Statistical Modeling, Statistics, Creativity, English, Marketing Research, PowerPoint, Research, Strategy, Team Management
Education
Bentley University 2012 — 2014
Master's degree, Finance, General
Bentley University 2012 — 2014
Certificate, Business analytics
Amirkabir University of Technology - Tehran Polytechnic 2009 — 2011
Master of Business Administration (MBA), General, 17/20
University of Tehran 2004 — 2008
Bachelor's degree, Economics, 17.19/20
Solutions to Integrate Business Systems, Inc. 2010 - Present
Avaya December 2009 - April 2012
Avaya March 2002 - March 2008
Skills
Program Management, Telecommunications, Outsourcing, Project Portfolio..., Business Intelligence, Integration, Enterprise Architecture, Vendor Management, SDLC, Change Management, Requirements Analysis, Process Improvement, IT Strategy, Business Analysis, Project Management
Education
Walden University 2009 — 2015
Ph.D., Applied Management and Decision Science-Knowledge Management
American InterContinental University 2004 — 2005
Masters, Information Technology
American InterContinental University 2003 — 2004
Bachelor's, School of Information Technology
Avaya June 2015 - Present
Esna Technologies August 2014 - Present
Arrow S3 January 2014 - August 2014
Booker Software June 2013 - January 2014
KNC Language School August 2011 - August 2012
Arrow Electronics June 2010 - August 2011
Enterprise Rent-A-Car January 2010 - July 2010
Lucid Entertainment 2007 - 2009
Skills
Account Management, Unified Communications, Managed Services, Solution Selling, New Business Development, Telecommunications, VoIP, Enterprise Software, Marketing, Management, Salesforce.com, Sales, Cloud Computing, Sales Process, Telephony, SaaS
Education
Arizona State University 2007 — 2009
BS, Interdiciplinary Studies, Business & Communications
Oklahoma State University 2005 — 2007
International Business, Spanish
Carroll Senior High School 2001 — 2005
Fidelity National Information Services June 2011 - Present
DHS FEMA February 2010 - September 2011
FIS June 2010 - June 2011
Avaya Inc July 2004 - March 2010
Avaya September 2000 - July 2004
Lucent Technologies January 1996 - September 2000
Lucent January 1994 - January 1996
AT&T April 1990 - January 1996
AT&T Paradyne April 1990 - January 1992
Skills
Troubleshooting, Process Improvement, Software Documentation, Call Center, Analysis, Team Management, Call Centers, Research, Strategic Planning, Management, Team Building, Training, Project Management, VoIP, Telecommunications, Customer Service, Vendor Management, Cross-functional Team..., Customer Satisfaction, Disaster Recovery, Technical Support, SharePoint, Databases, Cloud Computing, CRM, Leadership, Networking, Data Center, Project Planning, Sales, Integration, Program Management, Technical Writing, Security, Visio, Team Leadership, System Administration
Education
American Public University System 2005 — 2009
Masters, Homeland Security
University of Phoenix 1998 — 2003
BS, Electronic Business
St. Petersburg College St
Data Communications; French
St. Petersburg Vocational/Technical Institute St
University of Phoenix St
Bachelor of Science/ E, Business; Electronic Business
Villanova University
Avaya January 2015 - Present
Sigma-Aldrich August 2014 - December 2014
Flow Aero Space systems March 2014 - August 2014
Copart October 2013 - March 2014
SYNCREON July 2013 - October 2013
Sony Electronics January 2013 - May 2013
KLA-Tencor August 2012 - December 2012
Infinera May 2012 - August 2012
Cornell University February 2012 - April 2012
Intutive Surigicals September 2011 - February 2012
Skills
SAP SD, SAP EHS, Vistex, SAP TSW, SD, SAP R/3, SAP, ABAP, ERP, SAP BW, SAP SRM, SAP MM, Business Process, Business Intelligence, SAP CRM, Materials Management, Integration, Requirements Analysis, Pre-sales, SAP ERP, SAP Implementation, CRM, SAP Netweaver, IDOC, SDLC, Order to Cash, ECC, Testing, IDoc
Education
University of Madras 1997 — 1999
MBA, BUSINESS ADMIN
Andhra University 1993 — 1996
BSc, Maths, Physics and Chemistry
TEKsystems June 2015 - Present
Training Edge Solutions April 2003 - Present
World Wide Technology - Consultant August 2013 - August 2014
The Training Associates February 2012 - June 2013
Beckman Coulter August 2010 - March 2011
Avaya 2001 - March 2003
Expanets 1998 - 2001
Warner Bros. 1992 - 1998
Skills
Telecommunications, Troubleshooting, VoIP, Avaya, Vendor Management, Program Management, Video Conferencing, Voice Mail, IP, Unified Communications, Telepresence, Telephony, Managed Services, Cisco Technologies, Call Center, Team Building, Call Centers, Training, Federal Courts, Web Conferences, Networking, Team Leadership, Virtualization, Cloud Computing, Training Delivery, Instructor-led Training, Needs Analysis, WebEx, Software Documentation, Wireless, Technical Training, Hands-on Training, Data Center, System Deployment, Visio, Cisco Call Manager, SharePoint, Avaya Technologies
Education
American InterContinental University 2005 — 2006
Network IT, A
Ceridian August 2015 - Present
CareerBuilder January 2015 - June 2015
Davinchie Technologies June 2014 - December 2014
Arise Virtual Solutions Inc. January 2010 - June 2014
Serene Organics July 2006 - April 2009
AT&T February 2001 - June 2006
Avaya January 1998 - December 2000
Skills
Analysis, SQL, Customer Service, Microsoft Excel, Microsoft Office, Databases, Visio, System Administration, Troubleshooting, Project Management, Software Documentation, MS Project, Access, SharePoint, PowerPoint, Microsoft Word, Windows, Team Leadership, HTML, Business Analysis, Data Analysis, Project Planning, Outlook, Teamwork, Microsoft SQL Server, T-SQL, SQL Server Management..., Database Administration, Database Engine Tuning..., Disaster Recovery, Preventive Maintenance, Database Design, Information Technology, Technical Support, Networking, SSRS, High Availability, Performance Tuning
Education
Georgia Institute of Technology 2015 — 2018
Master of Computer Science, Database Management
New Horizons Computer Learning Center 2015 — 2015
certificate, Data Modeling/Warehousing and Database Administration
Pacific Institute of Technology 2014 — 2014
Certificate, Data Modeling/Warehousing and Database Administration, A
American Intercontinental University 2012 — 2014
Bachelor of Applied Science (BASc), Information Technology
Clayton State University 2007 — 2008
Certification, Project Management
Southern Crescent Technical College 2006 — 2007
Associate of Science (A.S.), Computer and Information Systems Security/Information Assurance
Georgia Perimeter College 1998 — 1999
Associate of Arts (AA), Business Administration
Savannah State University 1995 — 1997
Bachelor, Accounting and Business/Management
California Watercolor Association (CWA) March 2004 - Present
Altura Communication Solutions October 2012 - September 2013
Avaya January 2001 - November 2002
Lucent Technologies 1998 - 2000
Lucent Technologies 1996 - 1998
AT&T 1990 - 1997
AT&T Network Systems 1990 - 1992
AT&T April 1982 - December 1988
Organization of American States September 1970 - April 1974
Skills
Vendor Management, New Business Development, Sales Management, Account Management, Avaya, Mobile Devices, Contact Centers, Strategic Planning, Call Center, Telecommunications, Customer Service, VoIP, IVR, Marketing Strategy, Unified Communications, Start-ups, ACD, Trade Shows, Wireless, Customer Experience, Telephony, Managed Services, Solution Selling, SIP, Enterprise Software, Professional Services, MPLS
Education
American University
BA, International Relations/Languages
Florida International University - College of Business
International Business
Avaya August 1999 - June 2010
ALBERTSON'S March 1992 - June 1999
California Micro Devices October 1990 - January 1992
Skills
Audix, Avaya, Call Center, Avaya PBX, Voice Mail, Servers, PBX, Escalation, IP, Telecommunications, Switches, TCP/IP, Troubleshooting, SIP, VPN, Hardware, Computer Hardware, H.323, Cat5, Windows 7, Windows XP Professional, Microsoft Office, Linux, Siebel, Maestro
Education
University of Phoenix 2014 — 2016
B.S. in Information Technology, Security, Networking, and Software Application, 3.85
University of Colorado at Denver 1998 — 1999
Electrical Engineering
Community College of Aurora 1995 — 1998
General
Arapahoe Community College 1994 — 1995
General
DeVry University Phoenix 1991 — 1991
Electrical Engineering
Emory Healthcare August 2010 - Present
Cookies and Milk, LLC March 2010 - August 2010
Avaya June 1998 - December 2008
AT&T April 1996 - June 1998
Skills
Software Documentation, Training, Customer Service, Management, Call Centers, Leadership, SAP, Invoicing, Project Management, Accounts Receivable, Microsoft Office, Accounts Payable, Access, Call Center, Process Improvement, Telecommunications, Sales, Six Sigma, Time Management, Teamwork, Accounting, Business Process, Negotiation, Research, Interviews
Education
American InterContinental University 2009 — 2010
Bachelor's degree, Health/Health Care Administration/Management
American Intercontinental University 2009 — 2009
AABA, Business Administration
Level 3 Communications February 2014 - Present
Avaya July 2013 - February 2014
Red River Computer Company September 2011 - July 2013
Top Down Systems Corporation May 2010 - September 2011
Microsoft November 2009 - May 2010
RR Donnelley January 2008 - November 2009
Lockheed Martin March 2007 - December 2007
USAF June 1999 - July 2007
Skills
Program Management, SDLC, Cross-functional Team..., Infrastructure, Project Management, Requirements Analysis, PMP, Project Planning, Visio, Integration, Team Leadership, SharePoint, Business Intelligence, Management, Certified Project..., Agile Methodologies, Business Analysis, Software Project..., Security, PMO, DoD, CRM, Quality Assurance, Process Improvement, Leadership, SaaS
Education
Villanova University 2009 — 2010
Six Sigma Black Belt
American InterContinental University 2008 — 2009
MBA, Project Management
Penn State University 2004 — 2008
BA, Liberal Arts
Community College of the Air Force 1999 — 2001
AAS, Weather Technology
Lehigh Heavy Forge Corporation March 2015 - Present
Best Buy September 2014 - Present
Antioch of Philadelphia January 2010 - Present
Hudson Fiber Network December 2013 - June 2014
UNICON International January 2013 - December 2013
ECOMM Technologies February 2012 - November 2012
Broadview Networks March 2011 - February 2012
American Income Life November 2010 - January 2011
Avaya April 2006 - November 2010
Lucent Technologies April 2005 - April 2006
Skills
VoIP, Wireless, IP, SIP, LAN/WAN, Switches, Routers, Frame Relay, SDH, TCP/IP, Ethernet, Telecommunications, MPLS, Unix, Wireless Networking, WAN, Cisco, Telephony, Troubleshooting, Windows, ATM, Network Design, Hardware, LAN-WAN, ATM networks, Cisco Technologies, T1, Avaya, AT&T, Lucent Technologies, Satellite Base Stations, Wireless Telephony, Customer Technical..., Remote Technical Support, DWDM, Security, Integration, Technical Support, LTE, Testing, TDM, CDMA, Pre-sales, System Deployment, Routing, Networking, Network Architecture, Computer Network..., SNMP, Linux
Education
US Navy 1972 — 2012
School of Hard Knocks, Electrical and Electronics Engineering, 3.9
AT&T 1981 — 2001
Telecommunications
Arapahoe Community College 1973 — 1976
Associates, Electrical Engineering, 3.8
Arapahoe High School 1969 — 1972
High School/Secondary Diplomas and Certificates, 3.3
24-7 Intouch February 2014 - Present
Roush Industries June 2013 - July 2014
CenturyLink Business October 2012 - June 2013
Budget Rent a Car 2009 - 2012
ADT Security Services September 2008 - 2009
DIRECTV May 2007 - September 2008
Avaya 1998 - 2007
Skills
Technical Support, Telephony, Telecommunications, Computer Hardware, VoIP, Customer Satisfaction, Customer Service, Networking, IP, Training, Vendor Management, Collaborative Problem..., Hospitality, Mechanical Aptitude, Ipconfig, Service Desk, Voice & Data Convergence, Switches, A+ Certified, Consumer Electronics, IVR, unix, Problem Solving, BMC Remedy, Microsoft Office, Troubleshooting, Call Centers, TCP/IP, Software Installation, Unified Communications, SIP, Avaya Technologies, Team Leadership
Education
University of Northern Colorado 1993 — 1994
Liberal Arts and Sciences/Liberal Studies
Arapahoe Community College
Computer Information Systems
Johns Hopkins University 2013 - Present
M*Modal October 2012 - 2013
Rosetta Stone February 2008 - October 2012
Avaya May 2007 - August 2007
Arizona State University November 2005 - July 2007
Skills
Natural Language..., Python, Machine Learning, C++, Artificial Intelligence, Java, User Interface Design, Data Mining, Matlab, Algorithms, Object Oriented Design, C, MySQL, Flex, ActionScript, Statistics, Signal Processing, Research, Software Engineering
Education
University of Colorado at Boulder 2010 — 2012
M.S, Computer Science, 4.0
Arizona State University 2005 — 2008
M.S, Electrical Engineering - Arts Media and Engineering, 3.76
Anna University 2001 — 2005
BE, Electrical Engineering
Ericsson June 2015 - Present
Ericsson January 2015 - May 2015
Avaya June 2014 - December 2014
University of Texas at Dallas September 2013 - December 2013
Accenture March 2012 - July 2013
Accenture June 2011 - February 2012
Skills
Functional Testing, ITIL, Regression Testing, Business Intelligence, Business Analysis, Test Management, Service Management, Business Operations, Digital Supply Chain, Requirements Analysis, Java, Unix, Release Management, Visio, SAS programming, SAS E-Miner, R, SAP Netweaver, RapidMiner, Weka, Business Objects, BPMN, Tableau, Microsoft SQL Server, UML, Agile Methodologies, MySQL, C++, C, HTML, Web Services, SQL, Oracle, Testing, Microsoft Office, Requirements Gathering, Business Process, SDLC, Databases, Analysis
Education
The University of Texas at Dallas - School of Management 2013 — 2015
Master’s Degree, Information Technology & Management
Anna University 2007 — 2011
Bachelor of Engineering, Computer Science & Engineering
inVentiv Health September 2013 - Present
Toys R Us April 2008 - September 2013
Avaya June 2003 - April 2008
Accenture 2003 - 2003
Independent Professional Services 2000 - 2002
Software Resources 1995 - 2000
Skills
Problem Solving, Solution Architecture, System Architecture, SAP, Websphere, Project Portfolio..., Solution Design, Roadmap, International experience, Program management, JBOSS, Application Architecture, Infrastructure..., IT Operations, IT Governance, IT Outsourcing, Application Development, PCI, SOX, Technology Management, SAP Architecture, Mobile, Mobile Technology, Tablets, Virtualization, Infrastructure..., Application Lifecycle..., Vendor Management, Contract Negotiation, Telecommunications, Retail, Program Management, Software Development, IT Strategy, Information Technology, Cross-functional Team..., ITIL, Disaster Recovery, Project Management, Leadership, IT Management, Consulting, Project Planning, Business Intelligence, Enterprise Software, SDLC, Enterprise Architecture, Cloud Computing, Business Process, Governance
Education
Cornell University 2002 — 2004
MBA
Indian Institute of Technology, Madras 1987 — 1990
M. Tech, Aircraft Production Engg
Andhra University 1982 — 1986
B.Engg, Mechanical Engg
Ames Construction April 2013 - Present
Ascend Billing Services May 2010 - Present
Award and Sign February 2012 - April 2013
Ascend Billing Services January 2010 - February 2012
Avaya January 2001 - May 2009
Skills
Management of small to..., Applications support on..., Project Management, Production Management, MIG welding, Arc Welding, Plasma Cutting, Metal Fabrication, custom airbrushing, Sculpting, Technical Support, Program Management, Telecommunications, Call Centers, Production Managment, Management, Strategic Planning, Sculpture, Team Building, Business Analysis, ACD, Quality Assurance, Customer Service, Leadership, Contact Centers
Education
Arapahoe Community College 1990 — 1993
Associates Applied Sciences, Commercial Art Technology, A
Wauwatosa East HS 1983 — 1985
HS diploma, General HS studies with AP mathmatics, 12
Lancope January 2014 - Present
Lancope May 2012 - January 2014
Lancope May 2011 - May 2012
Lancope April 2007 - May 2011
Avaya June 2005 - April 2007
Avaya January 2003 - June 2005
Lucent Technologies IP Services February 1998 - January 2003
Skills
Network Security, Cisco Technologies, Firewalls, Network Design, Network Architecture, Networking, Pre-sales, Routing, VPN, IPS, Security, IDS, IP, Routers, WAN, Cloud Computing, Management, Data Center, Intrusion Detection, Telecommunications, VoIP, Strategy, Strategic Planning, Business Alliances, Business Development, Technology Integration, Go-to-market Strategy
Education
American InterContinental University
BBA, Business Admin
Computer Science Corporation March 2014 - Present
Avaya May 2007 - February 2014
Guru Gobind Singh Indraprastha University March 2005 - March 2009
FMC Technologies May 2006 - May 2007
Arizona State University August 2005 - May 2007
Tata Consultancy Services August 2001 - July 2005
Education
Harvard University 2011 — 2014
Master's Degree
Arizona State University
Master's Degree
Delhi College of Engineering
Bachelor of Engineering
Guru Gobind Singh Indraprastha University
Masters
Indira Gandhi National Open University
Bachelor of Computer Applications
Indira Gandhi National Open University
Master of Computer Applications (M.C.A.)
Avaya October 1998 - March 2002
Skills
Databases, PHP, Graphic Design, Web Design, Photoshop, Photography, MySQL, Software Documentation
Education
Arapahoe Community College
Associate of Arts
Strayer University
Diploma
NIKSUN INC. May 2012 - Present
E-MetroTel November 2010 - May 2012
Avaya December 2009 - October 2010
Nortel Networks June 2009 - December 2009
Nortel Networks 2006 - June 2009
Nortel Networks 2002 - 2005
Nortel Networks 2000 - 2001
Nortel September 1981 - August 2000
Skills
Cybersecurity and..., Application &..., Channel, Mergers, Telecommunications, Data Networking, Product Launch, VoIP, Unified Communications, Management, Go-to-market Strategy, Strategic Planning, Team Leadership, Strategy, Enterprise Software, Contact Centers, Sales, Mobile Communications, Sales Management, Managed Services, Networking, Data Center, Business Strategy, Avaya, Sales Operations, Salesforce.com, Channel Partners, CRM, Marketing, Security, Direct Sales, Call Centers, Integration, Vendor Management, Budgets, International Sales, IVR, Network Architecture, Partner Management, Selling, New Business Development, Telephony, Business Alliances, Network Design, Professional Services, Pre-sales, Customer Satisfaction, MPLS, Sales Engineering, Mobile Technology
Education
University of New Brunswick Canada 1980 — 1982
M. Sc.E, Electrical Engineering
Indian Institute of Technology, Kharagpur
M. Tech, Computer Science
Anna University
Engineering, Electrical Engineering
Samsung Electronics America July 2014 - Present
Avaya September 2012 - July 2014
Avaya January 2010 - September 2012
Avaya 2006 - January 2010
Management Recruiters of Woodbridge 2003 - 2005
HCL Technologies 2001 - 2003
Skills
Recruiting, Talent Acquisition, Vendor Management, Sourcing, Talent Management, Applicant Tracking..., Management, Employer Branding, Interviews, Process Improvement, HRIS, Strategy, Building Relationships, Employee Engagement, Human Resources, Project Management, Technical Recruiting, Personnel Management, Employee Relations, Deferred Compensation, Leadership, Leadership Development, Workforce Planning, Team Leadership, Strategic Planning
Education
Rutgers, The State University of New Jersey-New Brunswick 2005 — 2007
Masters, Human Resource Management
Anna University 1997 — 2001
Bachelor of Engineering (BEng), Electronics and Communications Engineering
Avaya April 2012 - Present
Verizon Enterprise Solutions August 2004 - May 2012
Williams Communications 1999 - 2004
World Access, Inc. 1984 - 1993
Skills
VoIP, MPLS, Unified Communications, IP, Telecommunications, Avaya, Solution Selling, Cisco Technologies, Managed Services, Cloud Computing, Telephony, Ethernet, Vendor Management
Education
American University 1981 — 1985
B.A., International Studies
Avaya August 2005 - Present
Avaya 2002 - 2005
Avaya 2000 - 2002
Skills
Business Case, Project Management, Vendor Management, Business Planning, Program Management, Forecasting, Management, Managed Services, Strategy, Budgets, Change Management, Managerial Finance, Telecommunications, P&L Management, Mergers & Acquisitions, Finance, Business Strategy, Project Planning, Call Centers, VoIP, Outsourcing, Unified Communications, Cross-functional Team..., Process Improvement
Education
Rutgers, The State University of New Jersey-New Brunswick 1992 — 1997
Master of Business Administration (M.B.A.), International Finance
Arizona State University
Bachelor of Science (B.S.), Business Administration and Management, General
Avaya May 1998 - May 2015
Farmers Insurance April 1997 - May 1998
Guaranty National Insurance February 1993 - April 1997
Skills
Audix, Voice Mail, Telephony, ISDN, VoIP, Unified Communications, IP, Telecommunications, Switches, IVR, Avaya, LAN-WAN, Avaya Technologies
Education
Arapahoe Community College 2002 — 2003
Certificate in Business Management, Business Administration and Management, General, 3.8 GPA
Fort Lewis College 1988 — 1992
Bachlor of Science, General Biology
Avaya Government Solutions September 2011 - Present
Avaya Inc January 2004 - September 2011
Avaya August 2002 - January 2004
Avaya February 1998 - August 2002
Skills
Avaya, Telecommunications, VoIP, Telephony, Call Center, Vendor Management, Integration, Unified Communications, Managed Services, SIP, IP, Management, Project Management, Wireless, IVR, Project Planning, CTI, Cisco Technologies, Contact Centers, Troubleshooting, Service Delivery, Software Documentation, Network Design, TCP/IP, MPLS, LAN-WAN, Business Intelligence, Direct Sales, Networking, Solution Selling, Performance Management, Process Improvement, Cross-functional Team..., Customer Satisfaction, Team Leadership, Professional Services, Change Management, Cabling, Software Installation, Data Center, Product Management, Coaching, Channel, Business Analysis, WAN, ACD, Sla, Call Centers, Leadership, Quality Assurance
Education
American InterContinental University 2005 — 2007
MBA, Business Management, 3.8
Oklahoma City University 1997 — 2001
BA, Business Administration and Management, General, 3.6
Oklahoma City Community College 1994 — 1997
AA, Psychology
Del City High School
Del City High School
Avaya January 2014 - Present
NutraSpace LLC April 2013 - January 2014
Shanti Guy Freelance UX/UI Designer January 2004 - January 2014
Amzel Media January 2004 - June 2013
Fisher More College February 2012 - April 2013
Intuition Publishing Ltd. November 2011 - February 2012
Politeview April 2009 - November 2011
5 Continents Television November 2007 - March 2009
Skills
Graphic Design, Web design, WordPress, Adobe CS6, Logo Design, Print, Web Design, User Experience, Advertising, Creative Direction, Video Production, Photography, Marketing Strategy, Start-ups, Typography, Art Direction, Social Networking, Website Development, Creative Strategy, SEO, Layout, User Interface Design, Social Media, Flash, Strategy, Editing, Web Development, Interaction Design, Art, Branding & Identity, Graphics, Email Marketing, Magazines, Brand Development, Adobe Creative Suite, Multimedia, Video, Information Architecture, Strategic Communications, Marketing, Digital Media, Interactive Advertising, Publishing, Online Marketing, Corporate Branding, Brochures, InDesign, Wireframes, Dreamweaver, User Interface
Education
American InterContinental University 2004 — 2006
Bachelor of Arts (BA), Digital Design and Visual Communication
The University of Texas at Arlington 1993 — 1994
International Business
MCN Learning October 2011 - Present
Karma MultiSport LLC September 2010 - Present
Team CWW January 2006 - November 2010
Accenture November 2001 - February 2008
Accenture Learning January 2001 - January 2008
Avaya October 1995 - November 2000
ViewStar/Mosaix 1992 - 1995
ENSR 1989 - 1992
Skills
Training, Program Management, Coaching, Management, Project Management, Leadership, Process Improvement, Public Speaking, Strategy, Team Building
Education
Lang Institute of Canine Massage 2014 — 2015
Canine Massage Therapy
Arapahoe Community College 2011 — 2013
Human Performance and Sport
USA Triathlon 2005 — 2013
USAT Level 1 Coaching Certification
Skyline College 1999 — 2001
Business
NHK Japanese Program 1979 — 1983
Independent Studies; Japanese
City College of San Francisco 1972 — 1974
Associate of Arts, Graphic Arts
Target May 2015 - Present
CVS Health May 2014 - May 2015
Infosys December 2011 - May 2015
Avaya August 2009 - December 2011
Avaya February 2008 - August 2009
Skills
Avaya, Telephony, VoIP, TCP/IP, H.323, SIP, Contact Centers, IP, Agile Methodologies, Telecommunications, BGP, Linux, C, UML, Modular Messaging, Unified Communications, Pre-sales, Call Centers, CTI, Avaya Communication..., Switches, Engineering Mathematics, Avaya Technologies
Education
Anna University 2003 — 2007
B.Tech, Information Technology
Anna University 2003 — 2007
Bachelor of Technology (BTech), Information Technology
Cox Communications 2009 - 2012
Sage Software December 2008 - July 2009
Avaya October 2004 - October 2008
Venimex Consulting May 1999 - December 2001
SAP May 1997 - May 1999
Skills
Remedy, BMC Remedy, CMDB, IT Service Management, ITIL, Requirements Analysis, Requirements Gathering, Asset, Architecture, Incident Management, Integration, SDLC, Business Analysis, Change Management, Enterprise Architecture, Enterprise Software, Program Management, Software Documentation, Software Development, CRM
Education
Appalachian State University 1989 — 1993
JPMorgan Chase May 2012 - Present
Citi Group, Capital Markets January 2010 - April 2012
IPC Systems, Inc. April 2009 - December 2009
Avaya October 2000 - March 2009
Novasoft Information Technology Corp. June 1998 - September 2000
Defence Research & Development Organisation August 1996 - May 1998
Skills
Software Development, Product Development, DevOps, Cross-functional Team..., Cloud Computing, NoSQL, Continuous Delivery, Big Data, Big Data Analytics, Enterprise Software, Solution Architecture, Data Visualization, Micro service..., Team Management, PaaS, SaaS, RDBMS, Linux, Core Java, JavaScript, AngularJS
Education
Andhra University 1992 — 1996
Bachelors in Engineering
Avaya January 2015 - Present
Avaya January 2014 - December 2014
WeylChem US, Inc December 2010 - December 2013
WeylChem US, Inc June 2010 - November 2010
Capsugel, Pfizer Inc August 2009 - December 2009
GEA Consulting Gmbh May 2009 - August 2009
Humboldt Wedag India Pvt Ltd December 2006 - June 2008
JBM Industries Ltd June 2006 - November 2006
Lakshmi Precision Screws Ltd July 2005 - May 2006
Skills
Online Marketing, Budget Management, Sales Management, Process Improvement, International Business, Contract Negotiation, New Business Development, Market Research, Six Sigma, Supply Chain, Procurement, Strategic Sourcing, Strategy, Competitive Analysis, Business Development, Product Development, Budgets, Supply Chain Management, Management, Business Planning, Project Management, Operations Management, sales and operations..., Supplier Negotiation, Demand Planning, Logistics, Data Analysis
Education
University of South Carolina - The Moore School of Business 2008 — 2010
IMBA, International Business
University of South Carolina - The Moore School of Business 2010 — 2010
Graduate Assistant, GSCOM and Six Sigma Green Belt Projects
Maharshi Dayanand University 2001 — 2005
BE, Mechanical Engineering
Apeejay School
Jones Homes July 2007 - Present
CBRB June 2005 - July 2007
Engineering & Hydrosystems May 2002 - April 2005
Avaya April 1998 - September 2001
Lucent/Avaya April 1998 - September 2001
Lucent/Avaya April 1998 - September 2001
Lucent Technologies March 1993 - March 1998
Lucent Technologies March 1993 - March 1998
Skills
Relocation, Residential Homes, Condos, National Association of..., Real Estate, Negotiation, Short Sales, Sales, Buyer Representation
Education
University of Denver 1993 — 1995
Computer Information, Telephony
University of New Orleans 1968 — 1973
BA, History, Education
Arapahoe Community College
Arapahoe Community College
Computer Aided Design Certificate
University of Denver
University of Denver
University of Denver
University of Denver
University of New Orleans
B.A, History
University of New Orleans
B.A, History
Avaya February 2014 - Present
Avaya 2012 - 2013
Avaya Government Solutions November 2009 - 2012
Kforce Technical Staffing 2009 - 2009
Colbert Matz Rosenfelt, Inc. April 2003 - September 2008
Ken Dixon Surveys, Inc. January 1998 - April 2003
Skills
Integration, Security, Active Directory, Windows Server, VoIP, Cloud-based, Switches, VPN, Firewalls, VMware, Linux, Storage Solutions, Information Assurance, Virtualization, Networking, Visio, Government, Requirements Analysis, Security Clearance, Network Security, Program Management, Security Audits, Data Center, Remote Infrastructure..., Team Leadership, Computer Lab Management, Server Administration, High Availability, Load Balancing, SIP, Video Conferencing, Avaya Aura, Avaya Technologies, Multi-factor..., Hardening, Penetration Testing, Threat & Vulnerability..., Computer Hardware, Unified Communications, UCaaS, Technical Documentation, DNS, DHCP, Solution Architecture, SharePoint..., Root Cause Analysis, Desktop Administration
Education
Anne Arundel Community College
Information Assurance and Cybersecurity, Information Assurance and Cybersecurity
ComputerTraining.com 2008 — 2009
MCTS, MCP, MCSA
Bluenog April 2009 - Present
Avaya October 2005 - July 2010
IBM Global Business Services September 2000 - October 2005
Siemens Information Systems Ltd February 1998 - August 2000
Skills
Agile Methodologies, SOA, Solution Architecture, Java Enterprise Edition, Cloud Computing, Enterprise Architecture, Software Project..., SaaS, Software Engineering, Spring, Java, Weblogic, Architecture, Middleware, SOAP, Hibernate, Application Architecture, Web Services, Tomcat, Unix
Education
ACTS pune 1997 — 1998
Computer Science
College Of Engineering Badnera 1994 — 1997
BE, Computer Science
Amravati University 1993 — 1997
BE, Computer Science
ShoreTel September 2011 - Present
Consultant for Educational K-12 Higher Ed., Gov., State, County Local Mkts. January 2010 - September 2011
New England Job Show Chelmsford, MA August 2009 - August 2010
Polycom October 2007 - February 2009
Avaya April 2006 - October 2007
American Alarm & Communications March 2004 - August 2006
Vitts Networks 1998 - 2000
Education
Antioch University New England 2009 — 2009
Green MBA Program, Business Organization Management
Weatherford November 2014 - Present
Avaya December 2013 - November 2014
Cognizant Technology Solutions January 2012 - December 2013
Infosys October 2004 - January 2012
Skills
Java Enterprise Edition, JSP, Core Java, Struts, Java, Agile Methodologies, Eclipse, JavaScript, SQL, AJAX, PL/SQL
Education
Anna University 2000 — 2004
BE, Computer Tech.
Loving Retirement June 2012 - Present
Avaya October 1997 - May 2009
Skills
Avaya, CRM, IVR, Leadership, Team Building, Call Centers, Telecommunications, VoIP, Call Logging, Customer Satisfaction, Troubleshooting, Vendor Management
Education
Arapahoe Community College 2010 — 2011
certificate, Pharmacy Technician
Regis University
BSBA, Business and Sociology
Avaya October 2001 - November 2010
Lucent Technologies June 1998 - October 2001
Lucent Technologies July 1990 - June 1998
AT&T July 1986 - July 1990
Skills
Microsoft Excel
Education
Arapahoe Community College
In Pursuit of Business Management Degree, Accounting I and Accounting II
Heritage High School 1979 — 1982
High School Diploma
Avaya January 1996 - July 2000
Skills
Medical/Surgical, Medication..., Nursing, Patient Education, Vital Signs, Hospitals, Healthcare, Acute Care, BLS, Critical Care
Education
Platt College 2009 — 2012
BSN, Nursing
Arapahoe Community College 2007 — 2008
National Holistic Institute 2001 — 2002
Massage Therapy
Avaya 2001 - April 2009
Lucent 1997 - 2001
AT&T 1984 - 1997
Skills
Troubleshooting, Avaya, Routing, WAN, Integration, VoIP, Telephony, Network Administration, Active Directory, Networking, LAN-WAN, IP, Cisco Routers, SIP, Video Conferencing, Unified Communications, Wireless, Telecommunications, Call Centers, Switches, Network Design, IVR, Network Architecture, Help Desk Support, Unix, Linux, Microsoft Office, Windows
Education
Arapahoe Community College 2011 — 2013
Associate's Degree, Network Management
UNDP January 2012 - Present
United Nations Development Programme January 2006 - December 2011
Cendant Corporation July 2005 - December 2005
HP Financial Services April 2000 - October 2005
Avaya January 1997 - April 2000
Citi 1989 - 1991
Skills
International..., Human Rights, Capacity Building, Organizational..., NGOs, Workshop Facilitation, Leadership Development, Coaching, Capacity Development, Policy Analysis, Training, Policy, Program Evaluation, Conflict Resolution, Corporate Social..., International..., International Relations, Program Management, Community Development, Proposal Writing, Peacebuilding, Humanitarian Assistance, Humanitarian, Civil Society
Education
Accomplishment Coaching 2014 — 2015
Professional Coaching
American University 1997 — 1999
Master’s Degree, Organizational Development
Montclair State University 1992 — 1994
Master’s Degree, Training and Development/Public Adminstration
Rowan University 1979 — 1983
Bachelor’s Degree, Special Education and Teaching
Stokes Consulting Assistant SuperintendentBranson School District RE-822011 - Present
Branson District 2001 - 2009
Stokes Consulting, LLC 2001 - 2005
DeVry University 2001 - 2002
Avaya 2000 - 2001
Bell Labs 1987 - 1995
Skills
Leadership, Staff Development, Leadership Development, Budgets, Recruiting, Management, E-Learning, Marketing, Teaching, Public Speaking, Instructional Design, Project Planning, Program Management, Nonprofits, Organizational..., Curriculum Development
Education
The University of Kansas 1976 — 1981
ABD
University of Oregon 1973 — 1975
Masters
Antioch College 1970 — 1972
BA
The Pediatric Center of Stone Mountain 2012 - Present
Snellville Fabric Mart 2010 - 2013
Macy's 2010 - 2012
AT&T November 2006 - September 2007
Avaya May 2003 - August 2006
Skills
Account Management, Relationship Management, Marketing, Sales Operations, Sales, Project Management
Education
American InterContinental University
Marketing and Fashion Marketing
North Star Group, LLC April 2015 - Present
Capstone Corporation August 2014 - April 2015
Avaya December 2009 - February 2014
Nortel June 1990 - December 2009
Skills
Vendor Management, Integration, Business Analysis, Call Centers, Process Improvement, Service Delivery, Cross-functional Team..., Management, Business Process..., Team Leadership, Project Planning, Outsourcing, Pre-sales, Product Management, PMO, Unified Communications, Team Management, Change Management, Manage to Project Life..., VoIP
Education
American University 1988 — 1992
Bachelor of Science (B.S.), Accounting and Finance
University of Texas at Dallas September 2012 - May 2014
Avaya June 2013 - August 2013
Cognizant Technology Solutions July 2010 - July 2012
Cognizant Technology Solutions February 2010 - June 2010
Skills
Databases, Data Mining, Data Warehousing, ETL, Machine Learning, Big Data, NoSQL, SQL, PL/SQL, Oracle, Teradata, Unix, Linux, C, C++, Java, JavaScript, Citrix, Business Intelligence, SAP BI, Business Objects, Cognos, Informatica, QlikView Development, Tomcat, Hadoop, MongoDB, Apache Pig, Hive, Cassandra, Mahout, Visio, Software Development, Database Design, MySQL, HTML 5, CSS, XML, XQuery, jQuery, NetBeans, Eclipse, Github, Perl, Python, PHP, LAMP, Microsoft Office, Visual Basic, Microsoft SQL Server
Education
The University of Texas at Dallas 2012 — 2014
Master of Science (MS)
Anna University 2006 — 2010
B.Tech
AVAYA November 2009 - Present
Avaya June 1999 - November 2009
Skills
Avaya, Telephony, Voice Mail, H.323, SIP, VoIP, Audix, ISDN, Modular Messaging, ACD, IP, Unified Communications, Telecommunications, IVR, LAN-WAN, CTI, TDM, Avaya Communication..., IP PBX, Call Centers, Network Engineering, PRI, Unified Messaging, Voice & Data Convergence, T1, Troubleshooting, Contact Centers, Media Gateways, Routers, Avaya Aura, H.248, Avaya IP Telephony, SIP Trunking, TCP/IP, Network Architecture, MGCP, Switches, RTP, Ethernet, VPN, Network Design, QoS, MPLS, IP Phones, WAN
Education
Arapahoe Community College 1996 — 2000
AS, Associates of General Studies
Verizon Business May 2011 - Present
Verizon Business February 2009 - May 2011
Avaya October 2004 - November 2008
Avaya October 2000 - October 2004
Lucent Technologies January 1996 - September 2000
AT&T January 1994 - December 1995
AT&T Japan Ltd. March 1992 - December 1993
AT&T January 1988 - July 1991
Skills
ITIL v3 Certification, ITIL OSA Certification, Managed Services
Education
Appalachian State University 1982 — 1986
BSBA, Marketing & International Business
DBS Enterprises 2012 - Present
Imagine Technologies April 2005 - December 2011
Avaya April 2004 - April 2005
Century Builders March 2002 - March 2004
Expanets (formerly Lucent Technologies) 1999 - 2001
Lucent Technologies (formerly AT&T) 1997 - 1999
AT&T 1987 - 1997
Skills
Telecommunications, Solution Selling, Direct Sales, Direct sales management, Sales Management, Sales Presentations, Sales Operations, Sales Process, Sales Cycle Management, Account Management, Account executive..., Channel Sales, Channel Partners, Development & delivery..., Maintenance Management, Service Level Agreements, Product Marketing, Marketing Strategy, Marketing Communications, Contract Negotiation, Contractual Agreements, Contract Fulfillment, Contract Management, Customer Service, Service Management, Team Management, Team Building, Team Leadership, Business Writing, New Service Development, New Service Introduction, Product Launch, Product Development, New Home Sales, Avaya & Lucent..., Avaya MPT Tool, Avaya..., Avaya product..., Catalyst Fast Catalog..., Avaya, Sales, VoIP, Leadership, Unified Communications, Telephony, Marketing
Education
Arapahoe Community College
Liberal Arts and Sciences/Liberal Studies
Community College of Aurora
Business Administration and Management, General
State University of New York at Buffalo
Business Administration and Management, General
University of Denver
Professional, Technical, Business, and Scientific Writing
Compunetix Inc May 2005 - Present
Avaya September 2004 - April 2005
Spectel/Multilink January 1991 - October 2004
Skills
Video Conferencing, Telecommunications, VoIP, SIP, Wireless, IP, Unified Communications, Solution Selling, Telephony, Managed Services, Start-ups, Professional Services, Hosted Services, SaaS, Channel Partners, Selling, Direct Sales, Strategic Partnerships, Cloud Computing, Salesforce.com, Mobile Devices, Go-to-market Strategy, Product Management, Data Center, Enterprise Software, Pre-sales, Account Management, Sales
Education
American University
Boston University
AVAYA inc March 1987 - November 2010
Avaya March 1987 - November 2010
Skills
Telephony, VoIP, Unified Communications, SIP, Avaya, Avaya Technologies, Telecommunications, LAN-WAN, TCP/IP, IP, Call Centers, Switches, Typing, Customer Retention, Customer Service, Nortel Meridian, Intuity, Microsoft Word, Voice Mail, Retail Banking, Retail Sales, Technical Support, Octel, Childcare, Baking, Bookkeeping, Sewing, Cooking, Gardening
Education
Emily Griffith Technical College 2008 — 2009
Pharmacy Technician certification
Arapahoe Community College
Addison House 2014 - Present
Avaya December 2006 - 2012
Nortel Networks January 2000 - April 2006
Nortel Networks June 1995 - January 2000
Skills
Business Strategy, Customer Satisfaction, Forecasting, Strategy, Management, Process Improvement, Telecommunications, Strategic Planning, Wireless, VoIP, Cross-functional Team..., Mobile Devices, Vendor Management, Project Planning
Education
American University 1987 — 1990
Bachelor's degree, Graphic Design
American University, Washington D.C
Bachelor of Arts, Graphic Design
Carestream Health January 2014 - Present
Pall Corporation July 2013 - December 2013
Carestream Health March 2012 - June 2013
Holcim March 2011 - February 2012
Carestream Health October 2010 - February 2011
Avaya March 2010 - September 2010
Carestream Health January 2009 - February 2010
CalPortland December 2007 - January 2009
Cooper Industries May 2005 - September 2007
Advent Global Solutions January 2005 - April 2005
Skills
SAP SD & CRM Service, SAP ABAP, Project Management, SAP R/3, SAP, SAP CRM, EDI, SAP ERP, SAP Netweaver, Integration, Master Data Management, SDLC, Requirements Analysis, SOA, Software Project..., Business Objects, PMP, Data Migration, SAP Implementation, ABAP, ERP, Solution Architecture, Business Process
Education
Louisiana Tech University 2002 — 2005
Master's degree, Computer Science
Andhra University 1998 — 2002
Bachelor's degree, Computer Science
Avaya February 1998 - Present
Albertsons Inc. March 1980 - October 1998
Skills
Troubleshooting, Telephony, Technical Support, Customer Service
Education
Arapahoe Community College 1998 — 2002
Associate's Degree, Voice, Video and Data Communications
Unicircuit October 2014 - Present
Aztec Consultants, inc. March 2014 - June 2014
Avaya July 2007 - April 2012
Nordstrom FSB November 2005 - July 2007
Subway June 2002 - November 2005
Skills
Windows, Avaya PBX, Troubleshooting, Telecommunications, Typing, Microsoft Office, Customer Service, Credit Cards, Equipment Maintenance, Siebel, Maestro, SAP, PBX registration and..., Avaya, Call Center, Telephony, LAN-WAN, Wireless, IP, Customer Satisfaction, Customer Experience, Routing, SIP, TCP/IP, VoIP, T1, Management, Technical Support, Unified Communications, WAN, Avaya Communication..., Switches, Linux, H.323, Contact Centers, Routers, Cabling, System Administration, ACD, Call Centers, Network Engineering, Computer Hardware, Video Conferencing, QoS, Voice Mail, Vendor Management, Network Administration, Audix, ISDN, Hardware
Education
Arapahoe Community College 2012 — 2014
Accounting and Business/Management
High School Equivalency 2003 — 2003
GED
Red Rocks Community College 2001 — 2002
Schlumberger Technologies March 2012 - January 2015
Celestice 2001 - 2002
Avaya 2001 - 2002
Skills
Electronics, Testing, Engineering, Troubleshooting, Telecommunications, Embedded Systems, Manufacturing, Integration, Programming, C, C++, Tcl-Tk, Perl, Unix, Linux, VBA
Education
University of Colorado Denver 1996 — 1997
Computer Science
Arapahoe Community College 1975 — 1977
Associate of Arts and Sciences (AAS), Electrical, Electronic and Communications Engineering Technology/Technician
Avaya 1986 - 2012
Skills
Customer Service, Administrative Project..., Accounts Payable, Excel, Accounts Receivable, Microsoft Office, Word, PowerPoint, Outlook, Problem Solving, Payroll, Billing, Invoicing, Purchasing, Access, Data Entry, Scheduling, SAP, Negotiation, Team Building, Payroll Processing, Administrative Support, Documentation, Teamwork, Account Management, Spreadsheets, Event Planning, Planning, Customer Satisfaction, Budgeting
Education
Stevens Institute of Technology 1997 — 1998
Project Management
Arapahoe Community College 1987 — 1996
Business
Retired and enjoying time with family March 2003 - Present
Avaya October 2000 - March 2003
Lucent technologies January 1996 - October 2000
Education
Wrens high school 1950 — 1961
Anne Arundel Community College
none, Technical and Scientific Communication
Olive Software 2013 - Present
Self-employed 2002 - Present
Avaya February 2008 - August 2012
Echostar April 2007 - February 2008
Skills
C#, Visual Basic, Java, JavaScript, SQL, Windows Programming, x86 Assembly, Assembly Language, Microsoft SQL Server, Oracle, Apache Derby, MySQL, PHP, jQuery, Android, Linux, iOS, Objective-C, C++, HTML 5, ASP, ASP.NET, Verilog, SQLite, Embedded Software..., Mobile Product..., Windows CE, Windows 3.x, FreeBSD, AJAX, Web Services, SSRS, Mac OS, F#, Unit Testing, UML, Visual Studio, Eclipse, Multithreaded..., Parallel Computing, SIMD, Design Patterns, XML
Education
Arapahoe Community College
Associate of Science (A.S.)
Arapahoe Community College
Associate of Arts (A.A.)
University of Colorado at Denver
Master of Science (M.S.), Computer Science
University of Colorado at Denver
Electrical and Electronics Engineering
University of Colorado at Denver
Bachelor of Science (B.S.), Computer Science and Engineering
Avaya May 2011 - June 2013
Wipro July 2007 - April 2011
Skills
SIP, H323, CS1000, Avaya Communication..., TCP/IP, Customer Support, VoIP, Ethernet, Wireshark, ISDN, CS1K
Education
Anna University 2004 — 2007
Bachelor of Technology (BTech), Information Technology
Kendriya Vidyalaya
Plexus Corp. July 2005 - Present
Avaya June 1995 - June 2005
Skills
PCB design, Design for Manufacturing, Electronics, Analog, SMT, Schematic Capture, RF, Manufacturing, Hardware Architecture, Embedded Systems, Orcad, Signal Integrity, Electrical Engineering, Power Supplies, Test Equipment
Education
Arizona Automotive Institute 1980 — 1981
Certificate, Electro/Mechanical Design