Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Convergys Employees
Employee
Years
Job
Industry
Glad Lydia Glad Lydia's Convergys Experience July 2013 - December 2013
Job Care Giver
Industry Individual & Family Services
Experience
Convergys July 2013 - December 2013
Payless ShoeSource January 2013 - July 2013
Canyons Technical Education center August 2011 - June 2013
Education
Salt Lake Community College 2012 — 2015
Business Administration and Management, General
Jordan High School UT 2010 — 2013
Convergys July 2013 - December 2013
Payless ShoeSource January 2013 - July 2013
Canyons Technical Education center August 2011 - June 2013
Education
Salt Lake Community College 2012 — 2015
Business Administration and Management, General
Jordan High School UT 2010 — 2013
Jonathan Wainwright Jonathan Wainwright's Convergys Experience October 2012 - December 2012
Job Attended Salt Lake Community College
Industry
Experience
Walmart June 2013 - November 2013
Convergys October 2012 - December 2012
Walmart January 2007 - July 2008
Skills
Web Design, HTML, CSS, Web Development, JavaScript, PHP, Dreamweaver, MySQL, jQuery, SQL, Java, Customer Service
Education
Salt Lake Community College 2011 — 2012
Certificate, web programming
Salt Lake Community College 2010 — 2012
Web programming, Web programming
Walmart June 2013 - November 2013
Convergys October 2012 - December 2012
Walmart January 2007 - July 2008
Skills
Web Design, HTML, CSS, Web Development, JavaScript, PHP, Dreamweaver, MySQL, jQuery, SQL, Java, Customer Service
Education
Salt Lake Community College 2011 — 2012
Certificate, web programming
Salt Lake Community College 2010 — 2012
Web programming, Web programming
Norman Barton Norman Barton's Convergys Experience 1997 - 1999
Job Technology
Industry Computer Software
Experience
Legrand CRM June 2015 - Present
SteamHead LLC January 2012 - June 2015
UnitedHealth Group (Optum) October 2012 - March 2015
Wavelink September 2004 - June 2012
Wavelink September 2007 - September 2008
Certified Careers Institute May 2002 - October 2003
3M HIS 2000 - 2002
Convergys 1997 - 1999
Certified Careers Institue May 1996 - November 1997
Skills
Troubleshooting, Technical Training, Wireless Networking, Wireless, HTML, Visual Basic, C++, XML, PostgreSQL, Mobile Devices, Android, Windows Mobile, Windows, Ubuntu, Linux, Salesforce.com, Java, Cloud Computing, Mobile Technology, MySQL, Software Installation, Technical Support, C#, Hardware, Networking, iOS, Operating Systems, Enterprise Software, Integration, Databases, Microsoft SQL Server, Security, Cisco Technologies
Education
Salt Lake Community College 1993 — 1994
None, Computer Graphics
Westminster College 1988 — 1989
None, Philosphy
Legrand CRM June 2015 - Present
SteamHead LLC January 2012 - June 2015
UnitedHealth Group (Optum) October 2012 - March 2015
Wavelink September 2004 - June 2012
Wavelink September 2007 - September 2008
Certified Careers Institute May 2002 - October 2003
3M HIS 2000 - 2002
Convergys 1997 - 1999
Certified Careers Institue May 1996 - November 1997
Skills
Troubleshooting, Technical Training, Wireless Networking, Wireless, HTML, Visual Basic, C++, XML, PostgreSQL, Mobile Devices, Android, Windows Mobile, Windows, Ubuntu, Linux, Salesforce.com, Java, Cloud Computing, Mobile Technology, MySQL, Software Installation, Technical Support, C#, Hardware, Networking, iOS, Operating Systems, Enterprise Software, Integration, Databases, Microsoft SQL Server, Security, Cisco Technologies
Education
Salt Lake Community College 1993 — 1994
None, Computer Graphics
Westminster College 1988 — 1989
None, Philosphy
Crystal Cleaver Crystal Cleaver's Convergys Experience April 2007 - August 2013
Job Customer Service Representative at Xerox
Industry Consumer Services
Experience
Xerox June 2014 - Present
General Dynamics Information Technology January 2014 - Present
Convergys April 2007 - August 2013
Barnes & Noble October 2005 - October 2007
Skills
Call Centers, Sla, Transition Management, Contact Centers, Technical Support, Customer Satisfaction, Customer Experience, Team Management, Troubleshooting, Adobe Photoshope CSE, Adobe Indesign, Photography
Education
Salt Lake Community College 2010 — 2012
General Associates of Science AS
Jordan High 1998 — 2000
Fashion Merchandising Certification
Xerox June 2014 - Present
General Dynamics Information Technology January 2014 - Present
Convergys April 2007 - August 2013
Barnes & Noble October 2005 - October 2007
Skills
Call Centers, Sla, Transition Management, Contact Centers, Technical Support, Customer Satisfaction, Customer Experience, Team Management, Troubleshooting, Adobe Photoshope CSE, Adobe Indesign, Photography
Education
Salt Lake Community College 2010 — 2012
General Associates of Science AS
Jordan High 1998 — 2000
Fashion Merchandising Certification
Peter Knibbe Peter Knibbe's Convergys Experience October 2014 - March 2015
Job Customer Service Representative at Convergys
Industry Food & Beverages
Experience
Convergys October 2014 - March 2015
Salt Lake City Corporation June 2014 - September 2014
TCBY July 2009 - February 2014
US Army December 2001 - February 2009
Skills
Cashiering, Customer Service, Retail, Cash Register, Food Service, Teamwork, Microsoft Word, Inventory Management, PowerPoint, Microsoft Excel, Microsoft Office, Data Entry, Facebook, Customer Satisfaction, Social Media, Telephone Skills, Film, Video Editing
Education
The Art Institute of Salt Lake City 2012 — 2015
Bachelor of Science (BS), Digital Film and Video Production
Salt Lake Community College 2009 — 2012
Associate of Science (AS), Digital Film and Video Production
University of Utah
Convergys October 2014 - March 2015
Salt Lake City Corporation June 2014 - September 2014
TCBY July 2009 - February 2014
US Army December 2001 - February 2009
Skills
Cashiering, Customer Service, Retail, Cash Register, Food Service, Teamwork, Microsoft Word, Inventory Management, PowerPoint, Microsoft Excel, Microsoft Office, Data Entry, Facebook, Customer Satisfaction, Social Media, Telephone Skills, Film, Video Editing
Education
The Art Institute of Salt Lake City 2012 — 2015
Bachelor of Science (BS), Digital Film and Video Production
Salt Lake Community College 2009 — 2012
Associate of Science (AS), Digital Film and Video Production
University of Utah
Michele Howey Michele Howey's Convergys Experience June 2013 - June 2014
Job Passionate Entrepreneur
Industry Staffing and Recruiting
Experience
Mrs. Fields SouthTowne March 2010 - Present
Convergys June 2013 - June 2014
Standard Examiner 2006 - 2009
Skills
HR, Journalism,..., Event Management, Media..., Management, Strategic Planning, Technical Recruiting, Social Media, Media Relations, Project Management, Recruiting, Operations Management, Interviews, Training, Team Building, Community Outreach, Customer Service, Customer Satisfaction, Talent Acquisition, Leadership
Education
Salt Lake Community College 1998 — 1999
General Studies
Granger High School 1994 — 1997
Mrs. Fields SouthTowne March 2010 - Present
Convergys June 2013 - June 2014
Standard Examiner 2006 - 2009
Skills
HR, Journalism,..., Event Management, Media..., Management, Strategic Planning, Technical Recruiting, Social Media, Media Relations, Project Management, Recruiting, Operations Management, Interviews, Training, Team Building, Community Outreach, Customer Service, Customer Satisfaction, Talent Acquisition, Leadership
Education
Salt Lake Community College 1998 — 1999
General Studies
Granger High School 1994 — 1997
Lindsay Gollaher's Convergys Experience September 2002 - March 2004
Job Sales Coordinator at 3form
Industry Architecture & Planning
Experience
3form April 2014 - Present
XO Communications March 2010 - April 2014
XO Communications December 2007 - March 2010
XO Communications October 2005 - December 2007
Sears Grand March 2004 - October 2005
Convergys September 2002 - March 2004
Skills
Invoicing, Telecommunications, T1, VoIP, MPLS, Networking, Managed Services, Customer Service, Ethernet, Process Improvement, Telephony, Co-location, Team Leadership, Superior Communications..., Technical Analysis, Call Center, Call Centers, General Awesomeness, Data Center, Wireless, Training, IP, SIP Trunking, Microsoft Office, Time Management, Organized Multi-tasker, Highly detail oriented, Project Management, Unified Communications, PRI, SIP, Architectural Design, Interior Design, Construction Drawings, Architectural Drawings, Design Research
Education
Salt Lake Community College 2010 — 2017
Associate of Science (AS), Business
3form April 2014 - Present
XO Communications March 2010 - April 2014
XO Communications December 2007 - March 2010
XO Communications October 2005 - December 2007
Sears Grand March 2004 - October 2005
Convergys September 2002 - March 2004
Skills
Invoicing, Telecommunications, T1, VoIP, MPLS, Networking, Managed Services, Customer Service, Ethernet, Process Improvement, Telephony, Co-location, Team Leadership, Superior Communications..., Technical Analysis, Call Center, Call Centers, General Awesomeness, Data Center, Wireless, Training, IP, SIP Trunking, Microsoft Office, Time Management, Organized Multi-tasker, Highly detail oriented, Project Management, Unified Communications, PRI, SIP, Architectural Design, Interior Design, Construction Drawings, Architectural Drawings, Design Research
Education
Salt Lake Community College 2010 — 2017
Associate of Science (AS), Business
Benjamin Henson Benjamin Henson's Convergys Experience November 2002 - May 2005
Job Retail Professional
Industry Retail
Experience
Best Buy June 2013 - Present
Target July 2010 - November 2010
eBay, inc June 2008 - January 2009
Verizon Wireless May 2005 - December 2006
Convergys November 2002 - May 2005
Skills
Merchandising, Visual Merchandising, Store Management, Retail, Loss Prevention, Cashiering, Retail Sales, Store Operations, Inventory Management, Inventory Control, Customer Service, Planograms, Big Box, Sales, Customer Satisfaction, Call Centers, Customer Experience, Telephone Skills, POS, Customer Retention
Education
Salt Lake Community College 2004 — 2006
Best Buy June 2013 - Present
Target July 2010 - November 2010
eBay, inc June 2008 - January 2009
Verizon Wireless May 2005 - December 2006
Convergys November 2002 - May 2005
Skills
Merchandising, Visual Merchandising, Store Management, Retail, Loss Prevention, Cashiering, Retail Sales, Store Operations, Inventory Management, Inventory Control, Customer Service, Planograms, Big Box, Sales, Customer Satisfaction, Call Centers, Customer Experience, Telephone Skills, POS, Customer Retention
Education
Salt Lake Community College 2004 — 2006
Justin Gibbons Justin Gibbons's Convergys Experience August 2005 - December 2006
Job Fraud Investigator at Overstock.com
Industry Internet
Experience
Overstock.com October 2012 - January 2013
eBay September 2010 - October 2012
Knight Adjustment Bureau January 2010 - August 2010
General Communications January 2008 - August 2009
Convergys August 2005 - December 2006
Skills
Microsoft Office 2007, Microsoft Outlook, Microsoft Word, Microsoft Excel, CPR Certified
Education
Salt Lake Community College 2007 — 2013
Associate's Degree, General Education
Western Governors University
Information Technology, 2015
Overstock.com October 2012 - January 2013
eBay September 2010 - October 2012
Knight Adjustment Bureau January 2010 - August 2010
General Communications January 2008 - August 2009
Convergys August 2005 - December 2006
Skills
Microsoft Office 2007, Microsoft Outlook, Microsoft Word, Microsoft Excel, CPR Certified
Education
Salt Lake Community College 2007 — 2013
Associate's Degree, General Education
Western Governors University
Information Technology, 2015
Maxwell Ayeliya's Convergys Experience February 2015 - Present
Job Customer Resolution Supervisor at Convergys
Industry Accounting
Experience
Convergys February 2015 - Present
Salt Lake Community College January 2014 - Present
Swigha Guest-Ghana March 2008 - June 2010
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Accounting, PowerPoint, Teamwork, Financial Accounting, Financial Analysis, Customer Service, Financial Reporting, QuickBooks, Bookkeeping, Auditing, Tax, Research, English, Time Management, Income Tax, Public Speaking, Windows, Accounts Payable, Access
Education
University of Utah - David Eccles School of Business 2015 — 2017
Bachelor's degree, Accounting
Salt Lake Community College 2014 — 2016
Associate of Science (AS), Accounting, 3.69
Sunyani Polytechnic 2010 — 2013
HND, Accounting
Convergys February 2015 - Present
Salt Lake Community College January 2014 - Present
Swigha Guest-Ghana March 2008 - June 2010
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Accounting, PowerPoint, Teamwork, Financial Accounting, Financial Analysis, Customer Service, Financial Reporting, QuickBooks, Bookkeeping, Auditing, Tax, Research, English, Time Management, Income Tax, Public Speaking, Windows, Accounts Payable, Access
Education
University of Utah - David Eccles School of Business 2015 — 2017
Bachelor's degree, Accounting
Salt Lake Community College 2014 — 2016
Associate of Science (AS), Accounting, 3.69
Sunyani Polytechnic 2010 — 2013
HND, Accounting
Jared Ewing Jared Ewing's Convergys Experience October 2011 - February 2012
Job Training and Supervison Specialist, Customer Service Expert
Industry Consumer Services
Experience
Discover Financial Services April 2015 - Present
ZAGG inc/Clear Source September 2013 - June 2015
Lexington Law Firm June 2012 - September 2013
Convergys October 2011 - February 2012
Skills
Customer Service, Customer Satisfaction, Customer Relations, Community Emergency..., First Responder, First Aid, Supervisory Skills, Staff Supervision, Critical Thinking, Computer Proficiency, Graphic Design, Mathematics, Open-mindedness, Typing, Data Entry, Management, Problem Solving, Communication, Microsoft Office, Leadership, Microsoft Word, Public Speaking, Microsoft Excel, PowerPoint
Education
Salt Lake Community College 2009 — 2010
N/A, General Studies
Hunter High School 2006 — 2009
High School Diploma, Graphic Design
Discover Financial Services April 2015 - Present
ZAGG inc/Clear Source September 2013 - June 2015
Lexington Law Firm June 2012 - September 2013
Convergys October 2011 - February 2012
Skills
Customer Service, Customer Satisfaction, Customer Relations, Community Emergency..., First Responder, First Aid, Supervisory Skills, Staff Supervision, Critical Thinking, Computer Proficiency, Graphic Design, Mathematics, Open-mindedness, Typing, Data Entry, Management, Problem Solving, Communication, Microsoft Office, Leadership, Microsoft Word, Public Speaking, Microsoft Excel, PowerPoint
Education
Salt Lake Community College 2009 — 2010
N/A, General Studies
Hunter High School 2006 — 2009
High School Diploma, Graphic Design
Michael Dubois Michael Dubois's Convergys Experience August 2007 - June 2009
Job Experienced Manager
Industry Insurance
Experience
Fluent Home June 2014 - September 2014
NPEC June 2014 - September 2014
Progrexion September 2012 - January 2014
Xerox January 2012 - October 2012
C3/ Customer Contact Channels August 2009 - December 2011
Convergys August 2007 - June 2009
ACS, a Xerox Company February 2005 - April 2007
Copper Hills Youth Center April 2000 - February 2005
CG Corporation January 1997 - March 2000
Skills
Benefits Administration, Recruiting, Talent Acquisition, Business Strategy, Employee Training, HRIS, Employee Relations, Performance Appraisal, Payroll, FMLA, Talent Management, Human Resources, Performance Management, Sourcing, Interviews, Training, Employee Benefits, Succession Planning, Hiring, HR Policies, Temporary Placement, Screening, Executive Search, Strategy, Applicant Tracking..., College Recruiting, Onboarding, Internet Recruiting, Technical Recruiting, Employee Engagement, Workforce Planning, Screening Resumes, New Hire Orientations, Benefits Negotiation, Organizational..., Resume Writing, Personnel Management, Staffing Services, Taleo, Contract Recruitment, Job Descriptions, HR Consulting, Call Centers, Temporary Staffing, Cold Calling, Deferred Compensation, Leadership, Management, Employment Law, Process Improvement
Education
Utah State University 2008 — 2009
MBA, Human Resource
University of Phoenix 2002 — 2004
Bachelors, Business Management
Salt Lake Community College 1999 — 2001
Associates, Accounting
Salt Lake Community College 1997 — 1999
Associates, Computer Information Systems
Salt Lake Community College 1995 — 1998
Fluent Home June 2014 - September 2014
NPEC June 2014 - September 2014
Progrexion September 2012 - January 2014
Xerox January 2012 - October 2012
C3/ Customer Contact Channels August 2009 - December 2011
Convergys August 2007 - June 2009
ACS, a Xerox Company February 2005 - April 2007
Copper Hills Youth Center April 2000 - February 2005
CG Corporation January 1997 - March 2000
Skills
Benefits Administration, Recruiting, Talent Acquisition, Business Strategy, Employee Training, HRIS, Employee Relations, Performance Appraisal, Payroll, FMLA, Talent Management, Human Resources, Performance Management, Sourcing, Interviews, Training, Employee Benefits, Succession Planning, Hiring, HR Policies, Temporary Placement, Screening, Executive Search, Strategy, Applicant Tracking..., College Recruiting, Onboarding, Internet Recruiting, Technical Recruiting, Employee Engagement, Workforce Planning, Screening Resumes, New Hire Orientations, Benefits Negotiation, Organizational..., Resume Writing, Personnel Management, Staffing Services, Taleo, Contract Recruitment, Job Descriptions, HR Consulting, Call Centers, Temporary Staffing, Cold Calling, Deferred Compensation, Leadership, Management, Employment Law, Process Improvement
Education
Utah State University 2008 — 2009
MBA, Human Resource
University of Phoenix 2002 — 2004
Bachelors, Business Management
Salt Lake Community College 1999 — 2001
Associates, Accounting
Salt Lake Community College 1997 — 1999
Associates, Computer Information Systems
Salt Lake Community College 1995 — 1998
Patricia Acurero Patricia Acurero's Convergys Experience November 2009 - August 2011
Job Stay at home mom at Currently Unemployed
Industry Hospital & Health Care
Experience
Currently Unemployed September 2011 - Present
Convergys November 2009 - August 2011
4Life Research July 2009 - November 2009
Qwest April 2007 - July 2009
Teleperformance USA May 2006 - February 2007
The Tooth Doctor May 2005 - April 2006
Skills
Bilingual, Spanish-English, Computer/Technical..., 50 wpm
Education
Salt Lake Community College 2011 — 2014
Taylorsville High School 2004 — 2006
have a high school diploma; associates'degree, Health Science
Taylorsville High School
have a high school diploma; associates'degree, Health Science
Currently Unemployed September 2011 - Present
Convergys November 2009 - August 2011
4Life Research July 2009 - November 2009
Qwest April 2007 - July 2009
Teleperformance USA May 2006 - February 2007
The Tooth Doctor May 2005 - April 2006
Skills
Bilingual, Spanish-English, Computer/Technical..., 50 wpm
Education
Salt Lake Community College 2011 — 2014
Taylorsville High School 2004 — 2006
have a high school diploma; associates'degree, Health Science
Taylorsville High School
have a high school diploma; associates'degree, Health Science
Rebecca L Hilton Rebecca L Hilton's Convergys Experience December 2006 - July 2007
Job Custom Funding Specialist
Industry Health, Wellness and Fitness
Experience
HealthEquity September 2014 - Present
KSOP, Inc. September 2003 - Present
Intermountain Healthcare May 2014 - September 2014
University of Utah Hospitals and Clinics July 2007 - May 2014
Convergys December 2006 - July 2007
Skills
Customer Service, Medical Terminology, Outlook, HIPAA, Time Management, Critical Thinking, Healthcare, Microsoft Word, Epic Systems, Hospitals, Medical Records, Microsoft Excel, Process Scheduler, Referrals, PowerPoint, Multi Tasking, Management, Microsoft Office, Organization, Phone Etiquette, PowerChart, RIS, Mac, Promotions, Typing, Social Media Marketing, Event Planning
Education
Valley High School 2005 — 2006
High school diploma, General Studies
Salt Lake Community College
HealthEquity September 2014 - Present
KSOP, Inc. September 2003 - Present
Intermountain Healthcare May 2014 - September 2014
University of Utah Hospitals and Clinics July 2007 - May 2014
Convergys December 2006 - July 2007
Skills
Customer Service, Medical Terminology, Outlook, HIPAA, Time Management, Critical Thinking, Healthcare, Microsoft Word, Epic Systems, Hospitals, Medical Records, Microsoft Excel, Process Scheduler, Referrals, PowerPoint, Multi Tasking, Management, Microsoft Office, Organization, Phone Etiquette, PowerChart, RIS, Mac, Promotions, Typing, Social Media Marketing, Event Planning
Education
Valley High School 2005 — 2006
High school diploma, General Studies
Salt Lake Community College
Janine Bourque Janine Bourque's Convergys Experience 2004 - July 2011
Job zip
Industry Outsourcing/Offshoring
Experience
Convergys 2004 - July 2011
Morgan Stanley 2000 - 2002
Skills
Calendaring, Lotus Notes, Invoicing, Process Scheduler, Call Center, Outlook, PeopleSoft, Call Centers, Human Resources, Process Improvement, Employee Relations, Access, Training, Administrative..., Employee Benefits, Benefits Administration
Education
Salt Lake Community College 2009 — 2009
working toward Associates, Business
Convergys 2004 - July 2011
Morgan Stanley 2000 - 2002
Skills
Calendaring, Lotus Notes, Invoicing, Process Scheduler, Call Center, Outlook, PeopleSoft, Call Centers, Human Resources, Process Improvement, Employee Relations, Access, Training, Administrative..., Employee Benefits, Benefits Administration
Education
Salt Lake Community College 2009 — 2009
working toward Associates, Business
Donna Pedersen Donna Pedersen's Convergys Experience August 2001 - March 2002
Job Account Manager at Spiffs.net Promotional Products
Industry Biotechnology
Experience
Spiffs.net Promotional Products January 2015 - Present
The Leonardo 2013 - August 2013
L.W. Miller July 2005 - February 2009
C.R. England December 2002 - July 2005
Teleperformance March 2002 - October 2002
Convergys August 2001 - March 2002
Skills
Laboratory Safety, Biology, Titration, Laboratory Equipment, Organic Chemistry, Customer Service, Chemistry, Teachable, Critical Thinking, Active listening, Public Speaking, Microsoft Office, Written & Verbal..., Endurance, Follow Through, Following Instructions, Civility, Friendly Personality, Adaptability, Proficient Typing Skills, Scientific Method, Inside Sales, Outside Sales, Marketing
Education
Salt Lake Community College
Associate of Science (A.S.), Biology, General
Spiffs.net Promotional Products January 2015 - Present
The Leonardo 2013 - August 2013
L.W. Miller July 2005 - February 2009
C.R. England December 2002 - July 2005
Teleperformance March 2002 - October 2002
Convergys August 2001 - March 2002
Skills
Laboratory Safety, Biology, Titration, Laboratory Equipment, Organic Chemistry, Customer Service, Chemistry, Teachable, Critical Thinking, Active listening, Public Speaking, Microsoft Office, Written & Verbal..., Endurance, Follow Through, Following Instructions, Civility, Friendly Personality, Adaptability, Proficient Typing Skills, Scientific Method, Inside Sales, Outside Sales, Marketing
Education
Salt Lake Community College
Associate of Science (A.S.), Biology, General
Jonathan Madison's Convergys Experience August 2012 - Present
Job Quality Evaluator at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2012 - Present
Paramount Acceptance June 2012 - August 2012
CR England November 2011 - February 2012
Skills
Portuguese, Customer Service, Title Insurance, Vendor Management
Education
Salt Lake Community College 2012 — 2014
Computer and Information Sciences, General
Olympus High School 2006 — 2009
High School Diploma
Convergys August 2012 - Present
Paramount Acceptance June 2012 - August 2012
CR England November 2011 - February 2012
Skills
Portuguese, Customer Service, Title Insurance, Vendor Management
Education
Salt Lake Community College 2012 — 2014
Computer and Information Sciences, General
Olympus High School 2006 — 2009
High School Diploma
Gina Mecham Gina Mecham's Convergys Experience January 2003 - April 2006
Job Foreclosure Specialist at Select Portfolio Servicing, Inc.
Industry Financial Services
Experience
Select Portfolio Servicing, Inc. June 2013 - Present
K & G Properties and Salvage January 2012 - January 2013
The Home Depot June 2008 - January 2010
Wal-Mart May 2006 - June 2008
Convergy’s January 2003 - April 2006
Skills
Training, Time Management, Process Scheduler, Customer Service, Sales, Payroll, Call Centers, Invoicing, Customer Retention, Technical Support, Accounting, Insurance, Hiring, Claims Management, Receiverships, Store Remodels, Microsoft Excel, Microsoft Word, Leadership, Management, Microsoft Office, PowerPoint, Team Building
Education
Utah Valley University 2011 — 2013
Bachelor's degree, Behavioral Sciences with an emphasis in Psychology, 3.10
Salt Lake Community College 2007 — 2011
Associate’s Degree, Psychology., 3.24
Salt Lake Community College 2007 — 2011
Associate’s Degree, Educational Leadership and Administration, General, 3.24
Delta Technical Center 1990 — 1992
Associate’s of Applied Science, Cosmetology/Cosmetologist, General
Select Portfolio Servicing, Inc. June 2013 - Present
K & G Properties and Salvage January 2012 - January 2013
The Home Depot June 2008 - January 2010
Wal-Mart May 2006 - June 2008
Convergy’s January 2003 - April 2006
Skills
Training, Time Management, Process Scheduler, Customer Service, Sales, Payroll, Call Centers, Invoicing, Customer Retention, Technical Support, Accounting, Insurance, Hiring, Claims Management, Receiverships, Store Remodels, Microsoft Excel, Microsoft Word, Leadership, Management, Microsoft Office, PowerPoint, Team Building
Education
Utah Valley University 2011 — 2013
Bachelor's degree, Behavioral Sciences with an emphasis in Psychology, 3.10
Salt Lake Community College 2007 — 2011
Associate’s Degree, Psychology., 3.24
Salt Lake Community College 2007 — 2011
Associate’s Degree, Educational Leadership and Administration, General, 3.24
Delta Technical Center 1990 — 1992
Associate’s of Applied Science, Cosmetology/Cosmetologist, General
Teako W-Graham Teako W-Graham's Convergys Experience June 2002 - January 2007
Job Branding & Marketing Strategy
Industry Marketing and Advertising
Experience
First National Bank March 2013 - October 2014
MOD-Creative Services (DBA Mod-Relations) January 2010 - March 2014
MOD Client: Very Vivid Entertainment December 2012 - March 2013
MOD Client: Utah First Credit Union March 2007 - February 2013
MOD Client: The Utah Department Of Air Quality March 2012 - November 2012
MOD Client: Tactical Lighting Solutions May 2011 - November 2012
MOD Client: Salt Lake County Economic Development November 2011 - February 2012
Pexton Searle (Now Acuity) May 2008 - August 2008
Altosa Group January 2008 - August 2008
Convergys June 2002 - January 2007
Skills
Creative Direction, Copywriting, Online Marketing, Social Media, Graphic Design, Marketing, Video Production, Social Media Marketing, Marketing Communications, Event Planning, Art Direction, Social Networking, Advertising, Public Relations, Strategy
Education
University of Utah
Mass Communication, Public Relations, Art Technology
Salt Lake Community College
Associate of Applied Science, Visual Art and Design
First National Bank March 2013 - October 2014
MOD-Creative Services (DBA Mod-Relations) January 2010 - March 2014
MOD Client: Very Vivid Entertainment December 2012 - March 2013
MOD Client: Utah First Credit Union March 2007 - February 2013
MOD Client: The Utah Department Of Air Quality March 2012 - November 2012
MOD Client: Tactical Lighting Solutions May 2011 - November 2012
MOD Client: Salt Lake County Economic Development November 2011 - February 2012
Pexton Searle (Now Acuity) May 2008 - August 2008
Altosa Group January 2008 - August 2008
Convergys June 2002 - January 2007
Skills
Creative Direction, Copywriting, Online Marketing, Social Media, Graphic Design, Marketing, Video Production, Social Media Marketing, Marketing Communications, Event Planning, Art Direction, Social Networking, Advertising, Public Relations, Strategy
Education
University of Utah
Mass Communication, Public Relations, Art Technology
Salt Lake Community College
Associate of Applied Science, Visual Art and Design
Halee Cram's Convergys Experience May 2010 - August 2010
Job Assignment Editor at ABC 4 News Utah
Industry Broadcast Media
Experience
ABC 4 News Utah June 2015 - Present
Thumbtack January 2015 - June 2015
United States Postal Service July 2014 - January 2015
Discover Financial Services August 2013 - July 2014
Intermountain Traffic Safety August 2012 - July 2013
Verisk Health April 2012 - August 2012
Discover Financial Services January 2011 - March 2012
Life Time - The Healthy Way of Life Company January 2008 - January 2011
Convergys May 2010 - August 2010
Hidden Valley Eye Care June 2006 - February 2008
Skills
Customer Service, Sales, Management, Negotiation, Leadership, Finance, Marketing, Research, Social Media, Microsoft Excel, News Writing, Report Writing, Creative Writing, Visual Communication, Interpersonal...
Education
University of Utah 2010 — 2015
Bachelor of Science (B.S.), Communication
Salt Lake Community College 2009 — 2010
Associate Degree, Science
ABC 4 News Utah June 2015 - Present
Thumbtack January 2015 - June 2015
United States Postal Service July 2014 - January 2015
Discover Financial Services August 2013 - July 2014
Intermountain Traffic Safety August 2012 - July 2013
Verisk Health April 2012 - August 2012
Discover Financial Services January 2011 - March 2012
Life Time - The Healthy Way of Life Company January 2008 - January 2011
Convergys May 2010 - August 2010
Hidden Valley Eye Care June 2006 - February 2008
Skills
Customer Service, Sales, Management, Negotiation, Leadership, Finance, Marketing, Research, Social Media, Microsoft Excel, News Writing, Report Writing, Creative Writing, Visual Communication, Interpersonal...
Education
University of Utah 2010 — 2015
Bachelor of Science (B.S.), Communication
Salt Lake Community College 2009 — 2010
Associate Degree, Science
David G Finlinson David G Finlinson's Convergys Experience February 2013 - Present
Job Sr. Operations Manager
Industry Outsourcing/Offshoring
Experience
Convergys February 2013 - Present
Convergys July 2011 - February 2013
Skills
Sales Process, Sales Management, Direct Sales, Customer Service, Customer Satisfaction, Customer Retention, Change Management, Project Management, Performance Management, Training, Training Delivery, Thought Leadership, Client Liaison, Management, Business Development, Program Management, Leadership, Sales, Call Centers, New Business Development, Time Management, Customer Experience, Strategy, CRM, Outsourcing, Vendor Management, Team Management, Workforce Management, Operations Management, Contact Centers, Recruiting, Process Improvement, Account Management, Cross-functional Team..., Sales Operations, Telecommunications, Transition Management, Employee Training
Education
Utah Valley University 2005 — 2014
BMGT, Marketing
Salt Lake Community College
Convergys February 2013 - Present
Convergys July 2011 - February 2013
Skills
Sales Process, Sales Management, Direct Sales, Customer Service, Customer Satisfaction, Customer Retention, Change Management, Project Management, Performance Management, Training, Training Delivery, Thought Leadership, Client Liaison, Management, Business Development, Program Management, Leadership, Sales, Call Centers, New Business Development, Time Management, Customer Experience, Strategy, CRM, Outsourcing, Vendor Management, Team Management, Workforce Management, Operations Management, Contact Centers, Recruiting, Process Improvement, Account Management, Cross-functional Team..., Sales Operations, Telecommunications, Transition Management, Employee Training
Education
Utah Valley University 2005 — 2014
BMGT, Marketing
Salt Lake Community College
Erin Dahl Erin Dahl's Convergys Experience 2014 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2014 - Present
Skills
Customer Service, Manual Labor, Customer Satisfaction
Education
Salt Lake Community College 2013 — 2013
Generals
Convergys 2014 - Present
Skills
Customer Service, Manual Labor, Customer Satisfaction
Education
Salt Lake Community College 2013 — 2013
Generals
Danni Stocking's Convergys Experience October 2014 - Present
Job Team Lead for Cisco at Convergys
Industry Telecommunications
Experience
Convergys October 2014 - Present
Convergys March 2014 - October 2014
Xerox November 2013 - February 2014
inthinc September 2012 - October 2013
inthinc October 2011 - September 2012
inthinc September 2010 - October 2011
inthinc March 2010 - September 2010
inthinc August 2008 - March 2010
Skills
Troubleshooting, Network Administration, Active Directory, Windows, Linux, Computer Hardware, Technical Support, Agile Methodologies, Solaris, SQL, Bash, Visio, Software Documentation, Testing, MySQL, Networking, Software Development, Databases, Programming, HTML, Java
Education
Salt Lake Community College 2012 — 2014
Associate's degree, General Studies
Convergys October 2014 - Present
Convergys March 2014 - October 2014
Xerox November 2013 - February 2014
inthinc September 2012 - October 2013
inthinc October 2011 - September 2012
inthinc September 2010 - October 2011
inthinc March 2010 - September 2010
inthinc August 2008 - March 2010
Skills
Troubleshooting, Network Administration, Active Directory, Windows, Linux, Computer Hardware, Technical Support, Agile Methodologies, Solaris, SQL, Bash, Visio, Software Documentation, Testing, MySQL, Networking, Software Development, Databases, Programming, HTML, Java
Education
Salt Lake Community College 2012 — 2014
Associate's degree, General Studies
Kimberly Brightman Kimberly Brightman's Convergys Experience September 2010 - August 2012
Job Sales/ Telemarketing Rep at Concentrix
Industry Outsourcing/Offshoring
Experience
Concentrix August 2012 - Present
Convergys September 2010 - August 2012
King Schools September 2002 - September 2009
Skills
Listening Skills, Problem Solving, Issues Resolution, Customer Satisfaction, Conflict Resolution, Sales
Education
Cuyamaca Community College 2009 — 2010
Salt Lake Community College 1999 — 2001
Concentrix August 2012 - Present
Convergys September 2010 - August 2012
King Schools September 2002 - September 2009
Skills
Listening Skills, Problem Solving, Issues Resolution, Customer Satisfaction, Conflict Resolution, Sales
Education
Cuyamaca Community College 2009 — 2010
Salt Lake Community College 1999 — 2001
Kyrie Brown Kyrie Brown's Convergys Experience January 2013 - April 2013
Job at
Industry Performing Arts
Experience
Discover Financial Services November 2014 - Present
Freelance Model November 2012 - Present
Village Inn October 2013 - October 2014
Pizza Hut June 2013 - August 2013
Convergys January 2013 - April 2013
Jimmy John's September 2011 - December 2012
Skills
Customer Satisfaction, Modeling, Customer Service, Call Centers, Microsoft Office, Customer Experience, Microsoft Excel, Workforce Management, Team Leadership, Microsoft Word, Management, Data Entry, Team Management, Process Improvement, Sales, Troubleshooting, Technical Support, PowerPoint, Teamwork, Training, Time Management
Education
Itineris Early College High School 2010 — 2012
High School Diploma, Biotechnology
Salt Lake Community College 2010 — 2012
Bachelor of Science (BS), Biotechnology
Discover Financial Services November 2014 - Present
Freelance Model November 2012 - Present
Village Inn October 2013 - October 2014
Pizza Hut June 2013 - August 2013
Convergys January 2013 - April 2013
Jimmy John's September 2011 - December 2012
Skills
Customer Satisfaction, Modeling, Customer Service, Call Centers, Microsoft Office, Customer Experience, Microsoft Excel, Workforce Management, Team Leadership, Microsoft Word, Management, Data Entry, Team Management, Process Improvement, Sales, Troubleshooting, Technical Support, PowerPoint, Teamwork, Training, Time Management
Education
Itineris Early College High School 2010 — 2012
High School Diploma, Biotechnology
Salt Lake Community College 2010 — 2012
Bachelor of Science (BS), Biotechnology
Allen Saunders Allen Saunders's Convergys Experience December 2013 - February 2014
Job IT Helpdesk Analyst at Unisys
Industry Information Technology and Services
Experience
Instrcture May 2015 - Present
Unisys March 2014 - June 2015
Convergys December 2013 - February 2014
Convergys April 2013 - December 2013
Opinionology August 2012 - November 2012
McDonald's Corporation October 2010 - July 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Networking, Technical Support
Education
Salt Lake Community College 2011 — 2014
Riverton Highschool 2006 — 2008
HIgh School Diploma, Automotive Engineering Technology/Technician
Instrcture May 2015 - Present
Unisys March 2014 - June 2015
Convergys December 2013 - February 2014
Convergys April 2013 - December 2013
Opinionology August 2012 - November 2012
McDonald's Corporation October 2010 - July 2012
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Teamwork, Social Media, Public Speaking, English, Networking, Technical Support
Education
Salt Lake Community College 2011 — 2014
Riverton Highschool 2006 — 2008
HIgh School Diploma, Automotive Engineering Technology/Technician
Russell Kennington Russell Kennington's Convergys Experience October 2008 - February 2009
Job at
Industry Hospital & Health Care
Experience
Intermountain Healthcare July 2009 - Present
US Army June 2005 - Present
Convergys October 2008 - February 2009
Skills
Managing database..., Computer Proficiency, Medical Terminology, Medical Imaging, Medical Records, Medical/Surgical, Patient Support
Education
Salt Lake Community College 2013 — 2016
UVU
Intermountain Healthcare July 2009 - Present
US Army June 2005 - Present
Convergys October 2008 - February 2009
Skills
Managing database..., Computer Proficiency, Medical Terminology, Medical Imaging, Medical Records, Medical/Surgical, Patient Support
Education
Salt Lake Community College 2013 — 2016
UVU
Alison McLain Alison McLain's Convergys Experience July 2012 - March 2013
Job Executive Relations at NOW CFO
Industry Accounting
Experience
NOW CFO April 2013 - Present
Convergys July 2012 - March 2013
Baskin Robbins March 2011 - July 2012
Skills
Microsoft Technologies, Photoshop, Customer Service, Team Management, Windows
Education
Salt Lake Community College
NOW CFO April 2013 - Present
Convergys July 2012 - March 2013
Baskin Robbins March 2011 - July 2012
Skills
Microsoft Technologies, Photoshop, Customer Service, Team Management, Windows
Education
Salt Lake Community College
Cathy Ulugia's Convergys Experience September 2005 - July 2007
Job Partner Care Associate at Overstock.com
Industry Apparel & Fashion
Experience
Overstock.com September 2014 - November 2014
Overstock.com September 2012 - September 2014
Mizani Designs October 2011 - December 2011
United States Postal Service July 2007 - March 2011
USPS-Remote Encoding Center July 2007 - March 2011
Convergys September 2005 - July 2007
Skills
Photoshop, Illustrator, Microsoft Excel, Microsoft Word, PowerPoint, Tech Packs, Cost Sheets, Line Sheets, Spec Sheets, Yarn Dips, Lab-dips, Strike-offs, Fabric Defects, Draping, Patternmaking, Sewing, Fabric Identification, Operating statements, Stock Plans, Fit Analysis, Trend Analysis, Marketing, Brand Development, Product Development, Pattern, Apparel, Textiles
Education
FIDM- Fashion Institute of Design & Merchandising 2011 — 2012
Associate of Arts (A.A.), Merchandise and Product Development
University of Utah 2010 — 2010
Some college, Sociology
Salt Lake Community College 2008 — 2010
Associate of Arts (A.A.), General Studies
Salt Lake Community College 2005 — 2010
Associates of Art, Sociology
Overstock.com September 2014 - November 2014
Overstock.com September 2012 - September 2014
Mizani Designs October 2011 - December 2011
United States Postal Service July 2007 - March 2011
USPS-Remote Encoding Center July 2007 - March 2011
Convergys September 2005 - July 2007
Skills
Photoshop, Illustrator, Microsoft Excel, Microsoft Word, PowerPoint, Tech Packs, Cost Sheets, Line Sheets, Spec Sheets, Yarn Dips, Lab-dips, Strike-offs, Fabric Defects, Draping, Patternmaking, Sewing, Fabric Identification, Operating statements, Stock Plans, Fit Analysis, Trend Analysis, Marketing, Brand Development, Product Development, Pattern, Apparel, Textiles
Education
FIDM- Fashion Institute of Design & Merchandising 2011 — 2012
Associate of Arts (A.A.), Merchandise and Product Development
University of Utah 2010 — 2010
Some college, Sociology
Salt Lake Community College 2008 — 2010
Associate of Arts (A.A.), General Studies
Salt Lake Community College 2005 — 2010
Associates of Art, Sociology
Alex Bardsley Alex Bardsley's Convergys Experience April 2010 - August 2010
Job CaptionCall Operations Coordinator
Industry
Experience
CaptionCall August 2015 - Present
CaptionCall August 2013 - July 2015
Sorenson Communications February 2011 - July 2013
Convergys April 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Public Relations, Customer Service, Marketing, Social Media, Strategic Communications, Public Speaking, Event Planning, Social Networking, Advertising
Education
University of Utah 2013 — 2015
Salt Lake Community College 2012 — 2013
Associate of Science (A.S.), General Studies
CaptionCall August 2015 - Present
CaptionCall August 2013 - July 2015
Sorenson Communications February 2011 - July 2013
Convergys April 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Public Relations, Customer Service, Marketing, Social Media, Strategic Communications, Public Speaking, Event Planning, Social Networking, Advertising
Education
University of Utah 2013 — 2015
Salt Lake Community College 2012 — 2013
Associate of Science (A.S.), General Studies
Ange Garner Ange Garner's Convergys Experience September 2004 - November 2006
Job Expert in data management, implementation, training & communication.
Industry Information Technology and Services
Experience
Maintenance Connection, Inc. October 2011 - Present
Fairchild Semiconductor April 2010 - May 2012
iBAHN January 2007 - December 2009
Merry X-Ray November 2006 - January 2007
Convergys September 2004 - November 2006
ECO MART January 1996 - July 1998
Skills
Excel, Word, PowerPoint, FrontPage, Access, Outlook, PeopleSoft, Software Implementation, System Testing, Software Training, Microsoft Excel, Hands-on Training, Process Improvement, Training, Microsoft Word, Troubleshooting, CRM, SQL
Education
Salt Lake Community College 1998 — 2002
Still working on, Computer Science
Maintenance Connection, Inc. October 2011 - Present
Fairchild Semiconductor April 2010 - May 2012
iBAHN January 2007 - December 2009
Merry X-Ray November 2006 - January 2007
Convergys September 2004 - November 2006
ECO MART January 1996 - July 1998
Skills
Excel, Word, PowerPoint, FrontPage, Access, Outlook, PeopleSoft, Software Implementation, System Testing, Software Training, Microsoft Excel, Hands-on Training, Process Improvement, Training, Microsoft Word, Troubleshooting, CRM, SQL
Education
Salt Lake Community College 1998 — 2002
Still working on, Computer Science
Nahum Sebastian Nahum Sebastian's Convergys Experience October 2003 - Present
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2003 - Present
Education
Salt Lake Community College 2010 — 2014
Associate of Science (AS), Geographic Information Science and Cartography
Escuela Preparatoria No. 2 1994 — 1997
Convergys October 2003 - Present
Education
Salt Lake Community College 2010 — 2014
Associate of Science (AS), Geographic Information Science and Cartography
Escuela Preparatoria No. 2 1994 — 1997
Aimee Casper Aimee Casper's Convergys Experience May 1996 - October 2002
Job Customer Success Operations Advisor
Industry Telecommunications
Experience
inContact November 2014 - Present
Dynatronics October 2003 - October 2014
University of Utah Hospitals and Clinics November 2009 - April 2011
Convergys May 1996 - October 2002
Skills
Medical Devices, Orthopedic, Sales Management, New Business Development, Sales Operations, Healthcare, Product Development
Education
Salt Lake Community College 2007 — 2013
Health Sciences
inContact November 2014 - Present
Dynatronics October 2003 - October 2014
University of Utah Hospitals and Clinics November 2009 - April 2011
Convergys May 1996 - October 2002
Skills
Medical Devices, Orthopedic, Sales Management, New Business Development, Sales Operations, Healthcare, Product Development
Education
Salt Lake Community College 2007 — 2013
Health Sciences
Kyle Austin Kyle Austin's Convergys Experience February 2013 - October 2014
Job Customer Service Representative at 1800 Radiator & A/C
Industry Outsourcing/Offshoring
Experience
1-800 Radiator & A/C April 2015 - Present
Acumen Fiscal May 2004 - Present
Convergys February 2013 - October 2014
Radiators INC April 2012 - August 2012
1-800 Radiator & A/C September 2011 - March 2012
1-800 Radiator & A/C January 2009 - September 2011
JMAC Radiator & Auto Air Parts May 2006 - December 2008
Skills
Time Management, Customer Service, Inventory Management, Troubleshooting, Sales, Process Scheduler, Product Development, Editing, Invoicing, Warehousing, Microsoft Exchange, Data Entry, BPO, Call Centers, Microsoft Excel, Microsoft Word, Photoshop, Advertising, Automotive Technical..., Cataloging, Persuasion, Critical Thinking, Coordination, Negotiation, Reasoning Skills, Reading Comprehension
Education
Salt Lake Community College 2011 — 2012
Lone Peak High School 2004 — 2006
High School Diploma, General Studies
1-800 Radiator & A/C April 2015 - Present
Acumen Fiscal May 2004 - Present
Convergys February 2013 - October 2014
Radiators INC April 2012 - August 2012
1-800 Radiator & A/C September 2011 - March 2012
1-800 Radiator & A/C January 2009 - September 2011
JMAC Radiator & Auto Air Parts May 2006 - December 2008
Skills
Time Management, Customer Service, Inventory Management, Troubleshooting, Sales, Process Scheduler, Product Development, Editing, Invoicing, Warehousing, Microsoft Exchange, Data Entry, BPO, Call Centers, Microsoft Excel, Microsoft Word, Photoshop, Advertising, Automotive Technical..., Cataloging, Persuasion, Critical Thinking, Coordination, Negotiation, Reasoning Skills, Reading Comprehension
Education
Salt Lake Community College 2011 — 2012
Lone Peak High School 2004 — 2006
High School Diploma, General Studies
Carla Valencia M.B.A. Carla Valencia M.B.A.'s Convergys Experience January 1995 - January 1999
Job Senior Schedule & Dispatch Specialist
Industry Computer Software
Experience
EMC January 2012 - Present
American Express November 2010 - September 2011
Vangent, Inc February 2010 - September 2010
2009- 2010 Wells Fargo Bank June 2009 - February 2010
2005-2008 April 2008 - December 2008
2005 Discover Financial Services December 2000 - August 2005
2003 American Credit Institution January 2003 - December 2003
Delta/Air Carrier Services November 1995 - April 1999
Convergy's January 1995 - January 1999
Skills
Call Center, Process Improvement, Customer Satisfaction, Workforce Management, PeopleSoft, Communication Skills, Conflict Management, Knowledge Transfer, Training, Management, Customer Service, Call Centers, Leadership, Coaching, Human Resources, Interviews, Troubleshooting
Education
Westminster College 2003 — 2007
Master's, Business Administration
Westminster College 2003 — 2007
Bachelor of Arts, Business Management and Financial Services
Salt Lake Community College 2000 — 2003
Associate of Arts, Business
EMC January 2012 - Present
American Express November 2010 - September 2011
Vangent, Inc February 2010 - September 2010
2009- 2010 Wells Fargo Bank June 2009 - February 2010
2005-2008 April 2008 - December 2008
2005 Discover Financial Services December 2000 - August 2005
2003 American Credit Institution January 2003 - December 2003
Delta/Air Carrier Services November 1995 - April 1999
Convergy's January 1995 - January 1999
Skills
Call Center, Process Improvement, Customer Satisfaction, Workforce Management, PeopleSoft, Communication Skills, Conflict Management, Knowledge Transfer, Training, Management, Customer Service, Call Centers, Leadership, Coaching, Human Resources, Interviews, Troubleshooting
Education
Westminster College 2003 — 2007
Master's, Business Administration
Westminster College 2003 — 2007
Bachelor of Arts, Business Management and Financial Services
Salt Lake Community College 2000 — 2003
Associate of Arts, Business
Jennifer Funkhouser Jennifer Funkhouser's Convergys Experience January 2004 - Present
Job Finance Associate at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2004 - Present
Convergys July 2003 - Present
Sundance Catalog January 1998 - January 2000
Education
Salt Lake Community College
Associates Degree, Business
University of Utah
Bachelors Degree, Finance
Convergys January 2004 - Present
Convergys July 2003 - Present
Sundance Catalog January 1998 - January 2000
Education
Salt Lake Community College
Associates Degree, Business
University of Utah
Bachelors Degree, Finance
Dryw Vanderelburg Dryw Vanderelburg's Convergys Experience May 2014 - Present
Job Assistant Account Manager at Integrated Business Maintenence
Industry Consumer Goods
Experience
Integrated Business Maintenence August 2015 - Present
Convergys May 2014 - Present
MassMutual Financial Group October 2013 - December 2013
Harmons Grocery February 2012 - October 2013
Harmons Grocery May 2011 - February 2012
Harmons Grocery August 2010 - May 2011
Harmons Grocery January 1997 - August 2010
Skills
Merchandising, Inventory Management, Retail, Customer Service, Profit, Grocery, Inventory Control, Food, Process Management, Training, Sales, Customer Satisfaction, Time Management, Sales Management, Team Building, Management, Leadership, Team Leadership, Microsoft Excel, Teamwork, PowerPoint, Microsoft Word, Microsoft Office, Project Management, Operations Management, Leadership Development, Data Entry, Data Analysis, Finance, Team Management, Employee Relations, Cold Calling, Coaching, Cashiering, P&L, Visual Merchandising, Employee Training, Public Speaking
Education
University of Utah 2008 — 2013
BS, Business Administration
University of Utah - David Eccles School of Business 2008 — 2013
Bachelor of science, Business Administration and Management, General
Salt Lake Community College 2001 — 2008
AS, Business
Salt Lake Community College
Integrated Business Maintenence August 2015 - Present
Convergys May 2014 - Present
MassMutual Financial Group October 2013 - December 2013
Harmons Grocery February 2012 - October 2013
Harmons Grocery May 2011 - February 2012
Harmons Grocery August 2010 - May 2011
Harmons Grocery January 1997 - August 2010
Skills
Merchandising, Inventory Management, Retail, Customer Service, Profit, Grocery, Inventory Control, Food, Process Management, Training, Sales, Customer Satisfaction, Time Management, Sales Management, Team Building, Management, Leadership, Team Leadership, Microsoft Excel, Teamwork, PowerPoint, Microsoft Word, Microsoft Office, Project Management, Operations Management, Leadership Development, Data Entry, Data Analysis, Finance, Team Management, Employee Relations, Cold Calling, Coaching, Cashiering, P&L, Visual Merchandising, Employee Training, Public Speaking
Education
University of Utah 2008 — 2013
BS, Business Administration
University of Utah - David Eccles School of Business 2008 — 2013
Bachelor of science, Business Administration and Management, General
Salt Lake Community College 2001 — 2008
AS, Business
Salt Lake Community College
Jonathon Manning Jonathon Manning's Convergys Experience August 2013 - May 2014
Job Job Searching
Industry Information Technology and Services
Experience
SmartSoft, Inc. May 2014 - May 2015
Convergys August 2013 - May 2014
Big City Bowl October 2012 - August 2013
Grass Kicking Lawn Care April 2005 - August 2013
Skills
Troubleshooting, Photoshop, Landscaping, Adobe Creative Suite, Creative Writing, Fixing Things, Computer Hardware, Computer Troubleshooting, Digital Designs, Cooking, Drawing, Graphing, Mathematics, Creative Training Videos, Company Employee and..., Training, Team Building, Customer Service
Education
Itineris Early College High School 2011 — 2013
Salt Lake Community College 2011 — 2013
Letter Of Completion, General Studies
SmartSoft, Inc. May 2014 - May 2015
Convergys August 2013 - May 2014
Big City Bowl October 2012 - August 2013
Grass Kicking Lawn Care April 2005 - August 2013
Skills
Troubleshooting, Photoshop, Landscaping, Adobe Creative Suite, Creative Writing, Fixing Things, Computer Hardware, Computer Troubleshooting, Digital Designs, Cooking, Drawing, Graphing, Mathematics, Creative Training Videos, Company Employee and..., Training, Team Building, Customer Service
Education
Itineris Early College High School 2011 — 2013
Salt Lake Community College 2011 — 2013
Letter Of Completion, General Studies
Ben Codner Ben Codner's Convergys Experience February 2005 - February 2007
Job Systems Engineer at Lanyon
Industry Computer Software
Experience
Lanyon Solutions February 2014 - Present
The Active Network May 2007 - Present
Convergys February 2005 - February 2007
Skills
Apache, Linux, Windows, JavaScript, Java, CompTIA A+ Certification, IPSec, Sun Certified Java..., Unix Shell Scripting, Ruby, NCSE, Telephony, Nortel Certified Support, Oracle SQL, Chef, F5 BigIP, TCL, HTML, Jenkins, Perl, Enterprise Software
Education
Western Governors University 2011 — 2014
Bachelor’s Degree, Bachelor of Science (B.S.), IT - Software Emphasis
Salt Lake Community College 2003 — 2006
Lanyon Solutions February 2014 - Present
The Active Network May 2007 - Present
Convergys February 2005 - February 2007
Skills
Apache, Linux, Windows, JavaScript, Java, CompTIA A+ Certification, IPSec, Sun Certified Java..., Unix Shell Scripting, Ruby, NCSE, Telephony, Nortel Certified Support, Oracle SQL, Chef, F5 BigIP, TCL, HTML, Jenkins, Perl, Enterprise Software
Education
Western Governors University 2011 — 2014
Bachelor’s Degree, Bachelor of Science (B.S.), IT - Software Emphasis
Salt Lake Community College 2003 — 2006
Michelle Chatterton's Convergys Experience January 2010 - April 2010
Job Project Manager/Contract Administration
Industry Hospital & Health Care
Experience
Intermountain Healthcare August 2014 - Present
All Trades Staffing Services LC April 2014 - August 2014
CSS Corp May 2012 - November 2013
Paradise Staffing May 2010 - April 2012
Exelis December 2010 - February 2012
Convergys January 2010 - April 2010
Action Facilities Management September 2008 - November 2009
Brahma Group - J.T. Thorpe and Son January 2007 - March 2008
AppleOne 2004 - 2005
CHG 2003 - 2003
Skills
Hiring, Screening, Technical Recruiting, Onboarding, Interviewing, Sourcing, Background Checks, Employee Relations, Job Fairs, Compliance, Recruiting, Training, Temporary Placement, Personnel Management, Applicant Tracking..., Business Development, College Recruiting, Executive Search, Leadership, Management, New Hire Orientations, Staffing Services, Talent Acquisition, Human Resources, Internet Recruiting, Interviews, Resume Writing, Talent Management, Time Management, Workforce Planning, HRIS, HR Policies
Education
Ashford University 2010 — 2011
Organizational Management/HR
Salt Lake Community College 1980 — 1982
General Education
Intermountain Healthcare August 2014 - Present
All Trades Staffing Services LC April 2014 - August 2014
CSS Corp May 2012 - November 2013
Paradise Staffing May 2010 - April 2012
Exelis December 2010 - February 2012
Convergys January 2010 - April 2010
Action Facilities Management September 2008 - November 2009
Brahma Group - J.T. Thorpe and Son January 2007 - March 2008
AppleOne 2004 - 2005
CHG 2003 - 2003
Skills
Hiring, Screening, Technical Recruiting, Onboarding, Interviewing, Sourcing, Background Checks, Employee Relations, Job Fairs, Compliance, Recruiting, Training, Temporary Placement, Personnel Management, Applicant Tracking..., Business Development, College Recruiting, Executive Search, Leadership, Management, New Hire Orientations, Staffing Services, Talent Acquisition, Human Resources, Internet Recruiting, Interviews, Resume Writing, Talent Management, Time Management, Workforce Planning, HRIS, HR Policies
Education
Ashford University 2010 — 2011
Organizational Management/HR
Salt Lake Community College 1980 — 1982
General Education
Jeff McKenzie Jeff McKenzie's Convergys Experience September 2000 - November 2011
Job Java Developer at Verizon Networkfleet
Industry Computer Software
Experience
Verizon Networkfleet July 2013 - Present
W.J. Bradley Mortgage Capital, LLC December 2012 - July 2013
Tomax Corporation January 2012 - December 2012
Convergys September 2000 - November 2011
USANA Health Sciences October 1999 - September 2000
Skills
Communication, ITIL, Java, Unix, Unix Shell Scripting, SAN, HP EVA, Operating Systems, Technical Writing, EMC Storage, HP-UX, HP Server Hardware, Solaris, Oracle 9i, High Availability, Hitachi SAN, Programming, Cisco MDS SAN switches, C++, Perl, Perl Automation, Object Oriented Perl, Shell Scripting, Linux, Red Hat Linux, Linux System..., Linux Kernel, Linux Server, Oracle Enterprise Linux, Gentoo Linux, Network Security, Storage Area Networks, Wireless Networking, Eclipse Helios, Vim, C, JBoss Application Server, Enterprise Storage, PostgreSQL, Emacs, Common Lisp, Clojure, Hibernate, Scripting, Cluster, Oracle, Eclipse, JUnit, Subversion
Education
Weber State University 2011 — 2011
Bachelor of Science (B.S.), Computer Science/Network Security and Administration
Salt Lake Community College 2005 — 2011
Associate of Science (A.S.), Computer Science
Verizon Networkfleet July 2013 - Present
W.J. Bradley Mortgage Capital, LLC December 2012 - July 2013
Tomax Corporation January 2012 - December 2012
Convergys September 2000 - November 2011
USANA Health Sciences October 1999 - September 2000
Skills
Communication, ITIL, Java, Unix, Unix Shell Scripting, SAN, HP EVA, Operating Systems, Technical Writing, EMC Storage, HP-UX, HP Server Hardware, Solaris, Oracle 9i, High Availability, Hitachi SAN, Programming, Cisco MDS SAN switches, C++, Perl, Perl Automation, Object Oriented Perl, Shell Scripting, Linux, Red Hat Linux, Linux System..., Linux Kernel, Linux Server, Oracle Enterprise Linux, Gentoo Linux, Network Security, Storage Area Networks, Wireless Networking, Eclipse Helios, Vim, C, JBoss Application Server, Enterprise Storage, PostgreSQL, Emacs, Common Lisp, Clojure, Hibernate, Scripting, Cluster, Oracle, Eclipse, JUnit, Subversion
Education
Weber State University 2011 — 2011
Bachelor of Science (B.S.), Computer Science/Network Security and Administration
Salt Lake Community College 2005 — 2011
Associate of Science (A.S.), Computer Science
Austyn Ross Austyn Ross's Convergys Experience May 2010 - August 2010
Job Freelance ASLEnglish Interpreter
Industry Translation and Localization
Experience
Freelance Interpreter August 2010 - Present
Convergys May 2010 - August 2010
Honeybaked Ham November 2009 - January 2010
Grifols Biomat USA August 2007 - May 2009
Skills
American Sign Language, Microsoft Office
Education
Davis Applied Technology College 2009 — 2010
American Sign Language Interpretation
Salt Lake Community College 2006 — 2008
American Sign Language Interpretation
Utah State University 2004 — 2006
General Education
Freelance Interpreter August 2010 - Present
Convergys May 2010 - August 2010
Honeybaked Ham November 2009 - January 2010
Grifols Biomat USA August 2007 - May 2009
Skills
American Sign Language, Microsoft Office
Education
Davis Applied Technology College 2009 — 2010
American Sign Language Interpretation
Salt Lake Community College 2006 — 2008
American Sign Language Interpretation
Utah State University 2004 — 2006
General Education
Margaret Mathis, PHR, SHRM-CP Margaret Mathis, PHR, SHRM-CP's Convergys Experience February 1998 - September 2006
Job Talent Acquisition Leader at Mountain America Credit Union
Industry Automotive
Experience
Mountain America Credit Union August 2015 - Present
Ken Garff Automotive Group November 2013 - August 2015
SOS Employment Group August 2010 - November 2013
SOS Employment Group May 2007 - January 2011
ACS, a Xerox Company September 2006 - April 2007
Convergys February 1998 - September 2006
Skills
Full-cycle Recruiting, Affirmative Action, Employment Law, Diversity Recruitment, Employee Relations, Recruitment Advertising, Technical Recruiting, Contract Recruitment, Recruitment/Retention, Human Rights Law, Staff Development, Staff Management, Temporary Staffing, EEO compliance, Applicant Tracking..., Interviewing, Interview Coaching, Candidate Screening, Talent Acquisition, Headhunting, Candidate Assessment, Federal Employment Law, Internet Mining, Employment Law..., Offer Development, OFCCP, Permanent Placement, Screening Resumes, Interviews, Recruiting, Human Resources, HRIS, Staffing Services, Coaching, Background Checks, College Recruiting, Temporary Placement, Talent Management, Onboarding, Leadership, Workforce Planning, Job Coaching, Training, Performance Management, Management, Web Mining, Internet Recruiting, HR Policies, Job Fairs, RPO
Education
Professional in Human Resources
Professional In Human Resources
Salt Lake Community College 2002 — 2004
Associate's degree, Criminal Justice/Law Enforcement Administration
Mountain America Credit Union August 2015 - Present
Ken Garff Automotive Group November 2013 - August 2015
SOS Employment Group August 2010 - November 2013
SOS Employment Group May 2007 - January 2011
ACS, a Xerox Company September 2006 - April 2007
Convergys February 1998 - September 2006
Skills
Full-cycle Recruiting, Affirmative Action, Employment Law, Diversity Recruitment, Employee Relations, Recruitment Advertising, Technical Recruiting, Contract Recruitment, Recruitment/Retention, Human Rights Law, Staff Development, Staff Management, Temporary Staffing, EEO compliance, Applicant Tracking..., Interviewing, Interview Coaching, Candidate Screening, Talent Acquisition, Headhunting, Candidate Assessment, Federal Employment Law, Internet Mining, Employment Law..., Offer Development, OFCCP, Permanent Placement, Screening Resumes, Interviews, Recruiting, Human Resources, HRIS, Staffing Services, Coaching, Background Checks, College Recruiting, Temporary Placement, Talent Management, Onboarding, Leadership, Workforce Planning, Job Coaching, Training, Performance Management, Management, Web Mining, Internet Recruiting, HR Policies, Job Fairs, RPO
Education
Professional in Human Resources
Professional In Human Resources
Salt Lake Community College 2002 — 2004
Associate's degree, Criminal Justice/Law Enforcement Administration
Luis Cory Munoz Luis Cory Munoz's Convergys Experience August 2011 - January 2012
Job Cisco Customer Service & Problem Resolution Representative II
Industry Computer Software
Experience
Convergys August 2011 - January 2012
Teleperformance, USA October 2010 - February 2011
Convergys April 2010 - August 2010
Education
Salt Lake Community College 2010 — 2013
Associate of Science, Computer Science
Convergys August 2011 - January 2012
Teleperformance, USA October 2010 - February 2011
Convergys April 2010 - August 2010
Education
Salt Lake Community College 2010 — 2013
Associate of Science, Computer Science
Brandon Tuft Brandon Tuft's Convergys Experience January 2006 - May 2006
Job Corporate Advance Control Analyst Select Portfolio Servicing
Industry Financial Services
Experience
Select Portfolio Servicing October 2012 - Present
Lexington Law Firm February 2007 - August 2008
Frank Young Co. June 2006 - December 2006
Convergys January 2006 - May 2006
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Customer Service, Finance, Teamwork, Corporate Finance, Economics, Leadership, Access, Time Management, Social Media, Data Analysis, Team Leadership, Analysis
Education
Utah State University 2008 — 2012
Bachelor's Degree, Finance
Utah State University - Jon M. Huntsman School of Business 2008 — 2012
Bachelor of Science (BS), Finance
Salt Lake Community College 2006 — 2007
Business/Commerce, General
Select Portfolio Servicing October 2012 - Present
Lexington Law Firm February 2007 - August 2008
Frank Young Co. June 2006 - December 2006
Convergys January 2006 - May 2006
Skills
Microsoft Excel, PowerPoint, Microsoft Word, Microsoft Office, Customer Service, Finance, Teamwork, Corporate Finance, Economics, Leadership, Access, Time Management, Social Media, Data Analysis, Team Leadership, Analysis
Education
Utah State University 2008 — 2012
Bachelor's Degree, Finance
Utah State University - Jon M. Huntsman School of Business 2008 — 2012
Bachelor of Science (BS), Finance
Salt Lake Community College 2006 — 2007
Business/Commerce, General
Brian Heath Brian Heath's Convergys Experience 1998 - 2003
Job Network Engineer
Industry Information Technology and Services
Experience
Sinclair Oil April 2011 - Present
Symantec 2007 - 2009
E-Communciations & Networking November 2003 - December 2006
Cisco Systems January 1999 - January 2003
Convergys 1998 - 2003
Skills
Routing, Networking, Technical Support, VPN, Telecommunications, Troubleshooting, Security, Firewalls, Cisco Technologies, TCP/IP, Active Directory, CCNA, CCNP, Juniper, System Administration, Switches, Switching, Computer Security, Project Management, Disaster Recovery, HTML, IT Management, WAN, Training, MPLS, VMware, Data Center, Cloud Computing, Cisco IOS, Windows Server, Windows, Process Improvement, Network Design, Windows 7, Microsoft Exchange, Software Documentation, Servers, DNS, Network Security, Team Leadership, Routers, SQL, ITIL, VoIP, LAN-WAN, MySQL, Computer Hardware, Network Administration, OSPF, Call Centers
Education
Salt Lake Community College 1988 — 1989
Electronics Computer Science Classes
Viewmont High 1984 — 1989
Diploma
Sinclair Oil April 2011 - Present
Symantec 2007 - 2009
E-Communciations & Networking November 2003 - December 2006
Cisco Systems January 1999 - January 2003
Convergys 1998 - 2003
Skills
Routing, Networking, Technical Support, VPN, Telecommunications, Troubleshooting, Security, Firewalls, Cisco Technologies, TCP/IP, Active Directory, CCNA, CCNP, Juniper, System Administration, Switches, Switching, Computer Security, Project Management, Disaster Recovery, HTML, IT Management, WAN, Training, MPLS, VMware, Data Center, Cloud Computing, Cisco IOS, Windows Server, Windows, Process Improvement, Network Design, Windows 7, Microsoft Exchange, Software Documentation, Servers, DNS, Network Security, Team Leadership, Routers, SQL, ITIL, VoIP, LAN-WAN, MySQL, Computer Hardware, Network Administration, OSPF, Call Centers
Education
Salt Lake Community College 1988 — 1989
Electronics Computer Science Classes
Viewmont High 1984 — 1989
Diploma
Frank Pendleton Frank Pendleton's Convergys Experience 2013 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2013 - 2013
Walmart November 2012 - December 2012
Faerie Faith Designs June 2009 - June 2012
Education
Salt Lake Community College 2012 — 2015
N/A, Biotechnology
Hunter Highschool 2009 — 2012
Convergys 2013 - 2013
Walmart November 2012 - December 2012
Faerie Faith Designs June 2009 - June 2012
Education
Salt Lake Community College 2012 — 2015
N/A, Biotechnology
Hunter Highschool 2009 — 2012
James Winder James Winder's Convergys Experience 2008 - 2013
Job Experienced Workforce Manager
Industry Insurance
Experience
Allstate May 2015 - Present
Allstate November 2014 - May 2015
Convergys 2008 - 2013
Convergys 2001 - 2008
Convergys 1993 - 2001
Convergys 1990 - 1993
Internal Revenue Service 1990 - 1990
Associated Productions 1987 - 1990
Skills
BPO, Program Management, Requirements Analysis, Call Centers, Process Improvement, Project Management, Business Analysis, Business Process..., Management, Analysis, Business Process, Software Documentation, Forecasting, Outsourcing, Customer Experience, Workforce Management, Vendor Management
Education
Salt Lake Community College
Wireless Internet Security
Weber State University 1990 — 1990
General Studies
Ogden High School
Diploma
Allstate May 2015 - Present
Allstate November 2014 - May 2015
Convergys 2008 - 2013
Convergys 2001 - 2008
Convergys 1993 - 2001
Convergys 1990 - 1993
Internal Revenue Service 1990 - 1990
Associated Productions 1987 - 1990
Skills
BPO, Program Management, Requirements Analysis, Call Centers, Process Improvement, Project Management, Business Analysis, Business Process..., Management, Analysis, Business Process, Software Documentation, Forecasting, Outsourcing, Customer Experience, Workforce Management, Vendor Management
Education
Salt Lake Community College
Wireless Internet Security
Weber State University 1990 — 1990
General Studies
Ogden High School
Diploma
Chace Ellis's Convergys Experience May 2012 - December 2012
Job Test Technician at Varian Medical Systems
Industry Medical Devices
Experience
Varian Medical Systems November 2013 - Present
Delta Air Lines August 2013 - October 2013
Delta Air Lines May 2013 - August 2013
Delta Air Lines January 2013 - May 2013
Convergys May 2012 - December 2012
Les Schwab Tire Centers September 2008 - May 2012
Skills
Technical Writing, Written & Verbal..., Problem Analysis, AutoCAD, Solid Edge, Microsoft Office, Federal Aviation..., Leadership, Learning Quickly, Troubleshooting, Aviation, Customer Service, Engineering
Education
University of Utah 2015 — 2018
Bachelor's degree, Mechanical Engineering
Salt Lake Community College 2013 — 2014
Mechanical Engineering
Utah State University 2010 — 2013
Mechanical Engineering
Utah State University-College of Eastern Utah 2008 — 2010
Associate of Science (AS), Engineering
Varian Medical Systems November 2013 - Present
Delta Air Lines August 2013 - October 2013
Delta Air Lines May 2013 - August 2013
Delta Air Lines January 2013 - May 2013
Convergys May 2012 - December 2012
Les Schwab Tire Centers September 2008 - May 2012
Skills
Technical Writing, Written & Verbal..., Problem Analysis, AutoCAD, Solid Edge, Microsoft Office, Federal Aviation..., Leadership, Learning Quickly, Troubleshooting, Aviation, Customer Service, Engineering
Education
University of Utah 2015 — 2018
Bachelor's degree, Mechanical Engineering
Salt Lake Community College 2013 — 2014
Mechanical Engineering
Utah State University 2010 — 2013
Mechanical Engineering
Utah State University-College of Eastern Utah 2008 — 2010
Associate of Science (AS), Engineering
Jim Healis Jim Healis's Convergys Experience 2008 - Present
Job Data Network Specialist at Convergys
Industry Information Technology and Services
Experience
Convergys 2008 - Present
United States Navy 2003 - 2011
Weber State University 2005 - 2008
Intellisync 2003 - 2005
Cisco 2001 - 2003
Wine.com 1999 - 2000
Harmonic Systems, Inc. June 1998 - June 1999
Salt Lake Community College 1993 - 1995
Skills
Cisco Technologies, Security, Network Design, Networking, VoIP, Microsoft Exchange, Telecommunications, TCP/IP, Network Security, Microsoft Technologies, Management, Routing, Firewalls, Wireless, IT Management, Technical Leadership, Team Leadership
Education
Weber State University 2006 — 2008
Telecommunications Administration
Salt Lake Community College 1993 — 1995
Convergys 2008 - Present
United States Navy 2003 - 2011
Weber State University 2005 - 2008
Intellisync 2003 - 2005
Cisco 2001 - 2003
Wine.com 1999 - 2000
Harmonic Systems, Inc. June 1998 - June 1999
Salt Lake Community College 1993 - 1995
Skills
Cisco Technologies, Security, Network Design, Networking, VoIP, Microsoft Exchange, Telecommunications, TCP/IP, Network Security, Microsoft Technologies, Management, Routing, Firewalls, Wireless, IT Management, Technical Leadership, Team Leadership
Education
Weber State University 2006 — 2008
Telecommunications Administration
Salt Lake Community College 1993 — 1995
Larry Lander Larry Lander's Convergys Experience 1997 - 2000
Job VP of Sales at Interface Communications, Inc.
Industry Computer Hardware
Experience
Interface Communications, Inc. March 2011 - Present
DirectPointe January 2010 - May 2011
MarketStar April 2005 - January 2010
Hewlett Packard / Marketstar October 2008 - November 2009
Marketstar Corporation March 2000 - April 2005
Convergys 1997 - 2000
Skills
Process Improvement, Team Leadership, Territory Management, Coaching, Risk Assessment, Quality Control, Sales Force Development, Technology Needs..., Sales Management, Sales Operations, Channel, SaaS, Sales Process, Sales, Channel Partners, Solution Selling, Direct Sales, New Business Development, Management, Business Planning, Forecasting, Budgets, Salesforce.com, Customer Satisfaction, Recruiting, Marketing, Leadership, Strategy, Direct Marketing, B2B, Strategic Partnerships, Channel Sales, Lead Generation, CRM, Selling, Retail, Business Alliances, Account Management, Sales Presentations, Executive Management, Customer Retention, Demand Generation, Enterprise Software, Product Marketing, Market Planning, Cold Calling, Go-to-market Strategy, Business Development, Sales Enablement, Cloud Computing
Education
Salt Lake Community College 1993 — 1995
Ass, Business
Salt Lake Community College 1991 — 1995
Bonneville
University of Utah
Bachelor, Marketing
Interface Communications, Inc. March 2011 - Present
DirectPointe January 2010 - May 2011
MarketStar April 2005 - January 2010
Hewlett Packard / Marketstar October 2008 - November 2009
Marketstar Corporation March 2000 - April 2005
Convergys 1997 - 2000
Skills
Process Improvement, Team Leadership, Territory Management, Coaching, Risk Assessment, Quality Control, Sales Force Development, Technology Needs..., Sales Management, Sales Operations, Channel, SaaS, Sales Process, Sales, Channel Partners, Solution Selling, Direct Sales, New Business Development, Management, Business Planning, Forecasting, Budgets, Salesforce.com, Customer Satisfaction, Recruiting, Marketing, Leadership, Strategy, Direct Marketing, B2B, Strategic Partnerships, Channel Sales, Lead Generation, CRM, Selling, Retail, Business Alliances, Account Management, Sales Presentations, Executive Management, Customer Retention, Demand Generation, Enterprise Software, Product Marketing, Market Planning, Cold Calling, Go-to-market Strategy, Business Development, Sales Enablement, Cloud Computing
Education
Salt Lake Community College 1993 — 1995
Ass, Business
Salt Lake Community College 1991 — 1995
Bonneville
University of Utah
Bachelor, Marketing
Jason Atwood Jason Atwood's Convergys Experience September 2010 - June 2012
Job Barista at Starbucks
Industry Outsourcing/Offshoring
Experience
Starbucks July 2012 - Present
Convergys September 2010 - June 2012
Peet's Coffee and Tea February 2010 - August 2010
Star Bucks October 2009 - December 2009
Ross Stores October 2009 - November 2009
Education
Salt Lake Community College 2005 — 2005
GED
2003-2005 Copper Hills High SchoolWest 2003 — 2005
High School Diploma
Starbucks July 2012 - Present
Convergys September 2010 - June 2012
Peet's Coffee and Tea February 2010 - August 2010
Star Bucks October 2009 - December 2009
Ross Stores October 2009 - November 2009
Education
Salt Lake Community College 2005 — 2005
GED
2003-2005 Copper Hills High SchoolWest 2003 — 2005
High School Diploma
Andrew Shadel Andrew Shadel's Convergys Experience October 2008 - December 2009
Job Store Manager at Wells Fargo
Industry Banking
Experience
Wells Fargo October 2014 - Present
Wells Fargo Bank September 2013 - October 2014
Wells Fargo March 2012 - September 2013
eHealthInsurance June 2011 - January 2012
Discover Financial Services December 2009 - June 2011
Convergys October 2008 - December 2009
United States Border Patrol December 2007 - August 2008
Skills
Customer Service, Financial Analysis, Leadership, Microsoft Excel, Sales, Banking, Risk Management, Team Building
Education
University of Utah 2009 — 2010
BS, Economics
Salt Lake Community College 2000 — 2003
AS, General Studies
Wells Fargo October 2014 - Present
Wells Fargo Bank September 2013 - October 2014
Wells Fargo March 2012 - September 2013
eHealthInsurance June 2011 - January 2012
Discover Financial Services December 2009 - June 2011
Convergys October 2008 - December 2009
United States Border Patrol December 2007 - August 2008
Skills
Customer Service, Financial Analysis, Leadership, Microsoft Excel, Sales, Banking, Risk Management, Team Building
Education
University of Utah 2009 — 2010
BS, Economics
Salt Lake Community College 2000 — 2003
AS, General Studies
David Rosenhan David Rosenhan's Convergys Experience September 2001 - September 2003
Job Sr. Systems Engineer at CompuNet
Industry Retail
Experience
CompuNet June 2009 - Present
TVG Network November 2006 - June 2009
Mountain West Telecom 2006 - 2007
JBS Swift & Company September 2003 - June 2006
Convergys September 2001 - September 2003
Skills
CCNP, CCVP, CCIP, DCUCD, Advanced Routing and..., Cisco Technologies, Security, Servers, Data Center, Network Security, VMware, Networking, Routing, Cisco UCS, Firewalls, Switching, Wireless, Cisco IOS, Windows Server, Cisco Wireless
Education
Salt Lake Community College 1991 — 1994
Pharmacy, General Education
Salt Lake Community College
CompuNet June 2009 - Present
TVG Network November 2006 - June 2009
Mountain West Telecom 2006 - 2007
JBS Swift & Company September 2003 - June 2006
Convergys September 2001 - September 2003
Skills
CCNP, CCVP, CCIP, DCUCD, Advanced Routing and..., Cisco Technologies, Security, Servers, Data Center, Network Security, VMware, Networking, Routing, Cisco UCS, Firewalls, Switching, Wireless, Cisco IOS, Windows Server, Cisco Wireless
Education
Salt Lake Community College 1991 — 1994
Pharmacy, General Education
Salt Lake Community College
Aaron Michael Aaron Michael's Convergys Experience November 2004 - September 2005
Job Psych Tech at Utah State Hospital
Industry Writing and Editing
Experience
Utah State Hospital May 2012 - September 2014
Teleperformance 2011 - 2012
Spring Mobile October 2010 - October 2011
Gold's Gym July 2010 - October 2010
Utah State Hospital September 2005 - July 2010
Convergys November 2004 - September 2005
GNC July 2004 - September 2004
Lifestyles 2000 April 2004 - July 2004
Good Earth Natural Foods January 2004 - April 2004
Skills
Psychology, Healthcare, Mental Health, Microsoft Word, Treatment, CPR Certified, Creative Writing
Education
Salt Lake Community College 2014 — 2016
Associate's Degree, Physical Therapy Technician/Assistant
North Carroll High 1996 — 2000
Utah Valley University
Utah State Hospital May 2012 - September 2014
Teleperformance 2011 - 2012
Spring Mobile October 2010 - October 2011
Gold's Gym July 2010 - October 2010
Utah State Hospital September 2005 - July 2010
Convergys November 2004 - September 2005
GNC July 2004 - September 2004
Lifestyles 2000 April 2004 - July 2004
Good Earth Natural Foods January 2004 - April 2004
Skills
Psychology, Healthcare, Mental Health, Microsoft Word, Treatment, CPR Certified, Creative Writing
Education
Salt Lake Community College 2014 — 2016
Associate's Degree, Physical Therapy Technician/Assistant
North Carroll High 1996 — 2000
Utah Valley University
Glen Larson Glen Larson's Convergys Experience November 1998 - March 2005
Job Senior Software Engineer, Developer in Test at LANDesk Software
Industry Computer Software
Experience
LANDesk Software September 2011 - Present
LANDesk Software March 2005 - September 2011
Convergys November 1998 - March 2005
Lumix Communications July 1997 - November 1998
Skills
Agile Methodologies, Testing, Scrum, SQL, Test Automation, Microsoft SQL Server, Windows Server, VMware, Software Development, Test Planning, Windows, Quality Assurance, Web Services, C#, Troubleshooting, VBScript
Education
Weber State University 2000 — 2003
Bachelors, Computer Science
Salt Lake Community College 1996 — 2000
Associates, General Education
LANDesk Software September 2011 - Present
LANDesk Software March 2005 - September 2011
Convergys November 1998 - March 2005
Lumix Communications July 1997 - November 1998
Skills
Agile Methodologies, Testing, Scrum, SQL, Test Automation, Microsoft SQL Server, Windows Server, VMware, Software Development, Test Planning, Windows, Quality Assurance, Web Services, C#, Troubleshooting, VBScript
Education
Weber State University 2000 — 2003
Bachelors, Computer Science
Salt Lake Community College 1996 — 2000
Associates, General Education
Bryce Allen's Convergys Experience February 2003 - July 2006
Job National Account Executive
Industry Food & Beverages
Experience
Nicholas and Company May 2014 - Present
Sutter Health September 2012 - May 2014
Berlin Packaging July 2006 - August 2012
Standard Builders Supply July 2006 - April 2007
Convergys February 2003 - July 2006
Skills
Photography, Microsoft Office, Customer Service, Sales, Management, Analysis, Negotiation, Account Management, Customer Satisfaction, Inventory Management, Process Improvement, Outlook, Purchasing, Project Management, Microsoft Excel, Team Building, Forecasting
Education
University of Utah - David Eccles School of Business 2002 — 2006
Bachelors of Business Administration, Ops Mgt, Conflict Res., Marketing, Marketing Research, Real Estate, IS and Finance
Salt Lake Community College 2002 — 2004
Associates of Business, Micro/Macro Economics, Business Law, Statistics, Business Communications
Alta High School 1996 — 1998
Nicholas and Company May 2014 - Present
Sutter Health September 2012 - May 2014
Berlin Packaging July 2006 - August 2012
Standard Builders Supply July 2006 - April 2007
Convergys February 2003 - July 2006
Skills
Photography, Microsoft Office, Customer Service, Sales, Management, Analysis, Negotiation, Account Management, Customer Satisfaction, Inventory Management, Process Improvement, Outlook, Purchasing, Project Management, Microsoft Excel, Team Building, Forecasting
Education
University of Utah - David Eccles School of Business 2002 — 2006
Bachelors of Business Administration, Ops Mgt, Conflict Res., Marketing, Marketing Research, Real Estate, IS and Finance
Salt Lake Community College 2002 — 2004
Associates of Business, Micro/Macro Economics, Business Law, Statistics, Business Communications
Alta High School 1996 — 1998
Cameron Nichols Cameron Nichols's Convergys Experience September 2010 - February 2012
Job Singer, Actor, Hospital Privilege Supervisor
Industry Performing Arts
Experience
CompHealth November 2014 - Present
Cameron Nichols Music 2006 - Present
Cameron Nichols - Actor 2004 - Present
CompHealth March 2012 - November 2014
Convergys September 2010 - February 2012
AlphaGraphics November 2009 - July 2010
Brick Oven Restaurant February 2009 - August 2009
Skills
Music, Public Speaking, Theatre, Event Planning, Social Media, Customer Service, Singing, Acting, Leadership, Time Management, Sales, Teamwork, Microsoft Office, Typing, Motivation, Multi Tasking, Organization &..., Presenter, Curriculum Development, Communication Skills, Critical Thinking, Problem Solving, Employee Training, Internal Space Design, Strategic Training, Scuba Diving, Microsoft Excel, Microsoft Word, Creative Writing, Research, Strategic Planning, Training, Team Building, Coaching, Event Management, People Skills, Facebook, Vocalist, Theatrical Production, Data Entry, Musical Theatre, Team Leadership, Entertainment
Education
Salt Lake Community College
Associate of Science (A.S.), General Studies
Weber State University 2007 — 2009
Musical Theatre
Taylorsville High School 2004 — 2007
Diploma, Theatre, Music, Academics, Citizenship
CompHealth November 2014 - Present
Cameron Nichols Music 2006 - Present
Cameron Nichols - Actor 2004 - Present
CompHealth March 2012 - November 2014
Convergys September 2010 - February 2012
AlphaGraphics November 2009 - July 2010
Brick Oven Restaurant February 2009 - August 2009
Skills
Music, Public Speaking, Theatre, Event Planning, Social Media, Customer Service, Singing, Acting, Leadership, Time Management, Sales, Teamwork, Microsoft Office, Typing, Motivation, Multi Tasking, Organization &..., Presenter, Curriculum Development, Communication Skills, Critical Thinking, Problem Solving, Employee Training, Internal Space Design, Strategic Training, Scuba Diving, Microsoft Excel, Microsoft Word, Creative Writing, Research, Strategic Planning, Training, Team Building, Coaching, Event Management, People Skills, Facebook, Vocalist, Theatrical Production, Data Entry, Musical Theatre, Team Leadership, Entertainment
Education
Salt Lake Community College
Associate of Science (A.S.), General Studies
Weber State University 2007 — 2009
Musical Theatre
Taylorsville High School 2004 — 2007
Diploma, Theatre, Music, Academics, Citizenship
Billy Brown's Convergys Experience June 2012 - November 2013
Job Registered Nurse
Industry Medical Practice
Experience
Landmark Hospital September 2015 - Present
HCCP May 2015 - Present
Nightingale College January 2014 - May 2015
AAPC January 2014 - June 2014
Convergys June 2012 - November 2013
Access Home Care & Hospice March 2009 - June 2012
Skills
Nursing, Acute Care, Life Support, ACLS, Nursing Care, Emergency Nursing, CPR Certified, Emergency Medicine, Internal Medicine, BLS, Trach Care, Wound Care, Sports Nutrition, Exercise Physiology, Healthcare, Healthcare Management, Mental Health, Pediatric Nursing, Long Term Acute Care, Nursing Management, Medicine, Leadership, Hospitals, Patient Safety, Registered Nurses, Critical Care, Patient Education
Education
Nightingale College Of Nursing 2014 — 2015
Associate's degree, Registered Nursing/Registered Nurse, 3.63
Salt Lake Community College 2010 — 2012
Registered Nursing/Registered Nurse, 3.71
Weber State University 2008 — 2010
Registered Nursing/Registered Nurse, 3.6
Landmark Hospital September 2015 - Present
HCCP May 2015 - Present
Nightingale College January 2014 - May 2015
AAPC January 2014 - June 2014
Convergys June 2012 - November 2013
Access Home Care & Hospice March 2009 - June 2012
Skills
Nursing, Acute Care, Life Support, ACLS, Nursing Care, Emergency Nursing, CPR Certified, Emergency Medicine, Internal Medicine, BLS, Trach Care, Wound Care, Sports Nutrition, Exercise Physiology, Healthcare, Healthcare Management, Mental Health, Pediatric Nursing, Long Term Acute Care, Nursing Management, Medicine, Leadership, Hospitals, Patient Safety, Registered Nurses, Critical Care, Patient Education
Education
Nightingale College Of Nursing 2014 — 2015
Associate's degree, Registered Nursing/Registered Nurse, 3.63
Salt Lake Community College 2010 — 2012
Registered Nursing/Registered Nurse, 3.71
Weber State University 2008 — 2010
Registered Nursing/Registered Nurse, 3.6
Diana Lilly Diana Lilly's Convergys Experience January 2007 - June 2013
Job Financial Services Operations Representative
Industry Financial Services
Experience
Annexus Group July 2015 - Present
Jackson Hewitt Tax Service Inc. December 2014 - Present
Southwest Network March 2014 - July 2015
Convergys January 2007 - June 2013
Skills
Leadership, Management, Microsoft Excel, Photoshop, Microsoft Word, Microsoft Office, PowerPoint, Research, Sales, Training, Customer Service, Outlook, English, Public Speaking, Windows, Team Building, Event Planning, Team Leadership, Teamwork, Process Improvement, Budgets, Time Management, Event Management, Public Relations, Project Planning, Coaching, New Business Development, Analysis, Strategic Planning, Editing
Education
Salt Lake Community College
Associate's degree, Generals
Annexus Group July 2015 - Present
Jackson Hewitt Tax Service Inc. December 2014 - Present
Southwest Network March 2014 - July 2015
Convergys January 2007 - June 2013
Skills
Leadership, Management, Microsoft Excel, Photoshop, Microsoft Word, Microsoft Office, PowerPoint, Research, Sales, Training, Customer Service, Outlook, English, Public Speaking, Windows, Team Building, Event Planning, Team Leadership, Teamwork, Process Improvement, Budgets, Time Management, Event Management, Public Relations, Project Planning, Coaching, New Business Development, Analysis, Strategic Planning, Editing
Education
Salt Lake Community College
Associate's degree, Generals
Lance Naylor Lance Naylor's Convergys Experience October 1995 - May 1998
Job QA Software Tester / IT Technician / Wholesale Prof
Industry Information Technology and Services
Experience
ArbiterSports 2014 - Present
Beyondsoft 2013 - 2013
AJS 2013 - 2013
Manware (a distribution firm) January 2002 - September 2012
CDI Professional Services August 2000 - May 2001
PowerQuest - Aerotek Staffing April 2000 - August 2000
First Security Corp June 1998 - April 2000
Convergys October 1995 - May 1998
Skills
Eye for Detail, Database Applications, Database-driven Web..., Technical Support, Site IT Support, Application Support -..., User Support, Software Quality..., Software Testing, Software Quality..., System Integration..., Compatibility Testing, Test Environments, Test Planning, System Testing, Black Box Testing, Firmware Testing, Script Programming, Software Development, Software Documentation, Windows Installation &..., Operating Systems, Network Development, Email config–mgmt, Disk–Backup–Image–Raid..., Network Administration, Novell OES/iManager, Telecom admin–config, Customer Service, Virus-Malware-Spam..., Security
Education
AJS
Certificate: CompTIA 2013 — 2013
Security+ Certificate, Networks & system security., (Pass)
Salt Lake Community College
Associate of Science (A.S.), Computer Science
Weber State University
Bachelor's degree not complete, Computer Science
Training: Software Quality Management Methodology 1998 — 1998
Acquired at on-the-job training
ArbiterSports 2014 - Present
Beyondsoft 2013 - 2013
AJS 2013 - 2013
Manware (a distribution firm) January 2002 - September 2012
CDI Professional Services August 2000 - May 2001
PowerQuest - Aerotek Staffing April 2000 - August 2000
First Security Corp June 1998 - April 2000
Convergys October 1995 - May 1998
Skills
Eye for Detail, Database Applications, Database-driven Web..., Technical Support, Site IT Support, Application Support -..., User Support, Software Quality..., Software Testing, Software Quality..., System Integration..., Compatibility Testing, Test Environments, Test Planning, System Testing, Black Box Testing, Firmware Testing, Script Programming, Software Development, Software Documentation, Windows Installation &..., Operating Systems, Network Development, Email config–mgmt, Disk–Backup–Image–Raid..., Network Administration, Novell OES/iManager, Telecom admin–config, Customer Service, Virus-Malware-Spam..., Security
Education
AJS
Certificate: CompTIA 2013 — 2013
Security+ Certificate, Networks & system security., (Pass)
Salt Lake Community College
Associate of Science (A.S.), Computer Science
Weber State University
Bachelor's degree not complete, Computer Science
Training: Software Quality Management Methodology 1998 — 1998
Acquired at on-the-job training
Franklin Workman's Convergys Experience July 2012 - August 2013
Job Bilingual Team Leader
Industry Professional Training & Coaching
Experience
Black Turtle Services July 2015 - Present
LDS Employment Resource Services June 2015 - Present
American Express August 2013 - July 2015
Convergys July 2012 - August 2013
CenturyLink January 2008 - December 2011
Schreiber Foods September 2007 - December 2007
Convergys January 2006 - September 2007
The Church of Jesus Christ of Latter-day Saints - Human Resources September 2002 - September 2004
Wells Fargo July 2001 - September 2002
Skills
Results Oriented, Employee Development, Employee Relations, Fluent in Spanish, Professional Writing, Customer Relations, Customer Retention, Customer Service, Goal Oriented, Sales, Call Centers, Telecommunications, Sales Process, Employee Training, Sales Operations, Sales Management, Employee Engagement, Microsoft Office, Team Building, Team Leadership, Fundraising, Training Delivery, Wireless, Public Speaking, Direct Sales, Performance Management, Coaching, Training, Process Improvement, Human Resources, Management, Operations Management, Customer Experience, Team Management, Leadership, Leadership Development, Conflict Resolution, Personnel Management, Customer Satisfaction, Employee Benefits, Motivational Speaking, Recruiting, Account Management, Vendor Management, Talent Acquisition, HRIS, CRM, Hiring, Talent Management, Project Management
Education
Utah State University - Jon M. Huntsman School of Business 2007 — 2010
Bachelor of Science, Human Resource Management, 3.0
Salt Lake Community College 2005 — 2005
Bachelor of Science, Human Resources Management
Black Turtle Services July 2015 - Present
LDS Employment Resource Services June 2015 - Present
American Express August 2013 - July 2015
Convergys July 2012 - August 2013
CenturyLink January 2008 - December 2011
Schreiber Foods September 2007 - December 2007
Convergys January 2006 - September 2007
The Church of Jesus Christ of Latter-day Saints - Human Resources September 2002 - September 2004
Wells Fargo July 2001 - September 2002
Skills
Results Oriented, Employee Development, Employee Relations, Fluent in Spanish, Professional Writing, Customer Relations, Customer Retention, Customer Service, Goal Oriented, Sales, Call Centers, Telecommunications, Sales Process, Employee Training, Sales Operations, Sales Management, Employee Engagement, Microsoft Office, Team Building, Team Leadership, Fundraising, Training Delivery, Wireless, Public Speaking, Direct Sales, Performance Management, Coaching, Training, Process Improvement, Human Resources, Management, Operations Management, Customer Experience, Team Management, Leadership, Leadership Development, Conflict Resolution, Personnel Management, Customer Satisfaction, Employee Benefits, Motivational Speaking, Recruiting, Account Management, Vendor Management, Talent Acquisition, HRIS, CRM, Hiring, Talent Management, Project Management
Education
Utah State University - Jon M. Huntsman School of Business 2007 — 2010
Bachelor of Science, Human Resource Management, 3.0
Salt Lake Community College 2005 — 2005
Bachelor of Science, Human Resources Management
Matt Merkley Matt Merkley's Convergys Experience September 1995 - August 1998
Job Web Designer
Industry Internet
Experience
MasterControl July 2015 - Present
98Bros, LLC June 2014 - May 2015
Decorworx October 2006 - February 2015
Associated Food Stores August 1998 - October 2006
Convergys September 1995 - August 1998
Skills
Graphic Design, Logo Design, Art Direction, Creative Direction, Adobe Creative Suite, Layout, Photoshop, Illustrator, InDesign, Illustration, Graphics, Posters, Packaging, Typography, Brochures, Banners, QuarkXPress, Microsoft Word, Microsoft Excel, Magazines, Adobe Acrobat, Business Cards, Flyers, Vector Illustration
Education
University of Phoenix 2011 — 2014
Bachelor's degree, Web Development
University of Phoenix 2011 — 2012
Associate of Arts (A.A.), Information Technology, 3.98
Salt Lake Community College 1995 — 1998
Associate of Arts (A.A.), Graphic Design
MasterControl July 2015 - Present
98Bros, LLC June 2014 - May 2015
Decorworx October 2006 - February 2015
Associated Food Stores August 1998 - October 2006
Convergys September 1995 - August 1998
Skills
Graphic Design, Logo Design, Art Direction, Creative Direction, Adobe Creative Suite, Layout, Photoshop, Illustrator, InDesign, Illustration, Graphics, Posters, Packaging, Typography, Brochures, Banners, QuarkXPress, Microsoft Word, Microsoft Excel, Magazines, Adobe Acrobat, Business Cards, Flyers, Vector Illustration
Education
University of Phoenix 2011 — 2014
Bachelor's degree, Web Development
University of Phoenix 2011 — 2012
Associate of Arts (A.A.), Information Technology, 3.98
Salt Lake Community College 1995 — 1998
Associate of Arts (A.A.), Graphic Design
Alicia Grunig Alicia Grunig's Convergys Experience June 2006 - October 2007
Job CNA
Industry Health, Wellness and Fitness
Experience
self employed May 2011 - Present
Legacy House Assisted Living Taylorsville December 2014 - June 2015
Mary Kay Inc. May 2008 - January 2011
Convergys June 2006 - October 2007
Massage Envy December 2006 - April 2007
Skills
Mental Health, Healthcare, Ambulatory Care, cleaning, Wellness, Team Building, Training, Customer Service, Therapeutic Massage, Social Networking, Photography, Birth, Networking, Outlook, Public Speaking, Marketing, Coaching, Microsoft Word, Retail, Small Business, Microsoft Office, Event Planning, Sales, Craniosacral Therapy, Microsoft Excel, PowerPoint, Leadership, Social Media
Education
Utah CNA centers 2014 — 2014
Certificate of Completion, CNA, 3.8
Utah State University 2011 — 2013
Associate of Science (AS), Generals, 2.5
Salt Lake Community College 2011 — 2011
Utah College of Massage Therapy 2002 — 2003
Certificate of Completion, Massage Therapy
Snow College 2000 — 2001
Music
self employed May 2011 - Present
Legacy House Assisted Living Taylorsville December 2014 - June 2015
Mary Kay Inc. May 2008 - January 2011
Convergys June 2006 - October 2007
Massage Envy December 2006 - April 2007
Skills
Mental Health, Healthcare, Ambulatory Care, cleaning, Wellness, Team Building, Training, Customer Service, Therapeutic Massage, Social Networking, Photography, Birth, Networking, Outlook, Public Speaking, Marketing, Coaching, Microsoft Word, Retail, Small Business, Microsoft Office, Event Planning, Sales, Craniosacral Therapy, Microsoft Excel, PowerPoint, Leadership, Social Media
Education
Utah CNA centers 2014 — 2014
Certificate of Completion, CNA, 3.8
Utah State University 2011 — 2013
Associate of Science (AS), Generals, 2.5
Salt Lake Community College 2011 — 2011
Utah College of Massage Therapy 2002 — 2003
Certificate of Completion, Massage Therapy
Snow College 2000 — 2001
Music
Brianna McKenzie Brianna McKenzie's Convergys Experience August 2011 - April 2012
Job Manufacturing Technician at American Red Cross
Industry Hospital & Health Care
Experience
American Red Cross June 2014 - August 2015
American Red Cross September 2012 - June 2014
Convergys August 2011 - April 2012
Skills
Healthcare, Leadership, Communication, Customer Service, Phlebotomy, Microsoft Word, Outdoor Recreation
Education
Salt Lake Community College 2014 — 2015
Associate’s Degree, Health Services/Allied Health/Health Sciences, General
American Red Cross June 2014 - August 2015
American Red Cross September 2012 - June 2014
Convergys August 2011 - April 2012
Skills
Healthcare, Leadership, Communication, Customer Service, Phlebotomy, Microsoft Word, Outdoor Recreation
Education
Salt Lake Community College 2014 — 2015
Associate’s Degree, Health Services/Allied Health/Health Sciences, General
Kala McQuistion Kala McQuistion's Convergys Experience November 2012 - March 2014
Job Ready to Produce Results in Customer Service Field
Industry Outsourcing/Offshoring
Experience
Convergys November 2012 - March 2014
Convergys January 2012 - November 2012
Our House Childcare Academy February 2011 - November 2011
Strategic Staffing November 2008 - February 2009
Kelly Services/ EIMCO Water Technologies March 2006 - June 2006
Skills
Strong computer..., Ability to remain calm..., Ability to work as a..., Customer Satisfaction, Flexible with the..., Tolerance for..., Strong sorting and fine..., Creativity, Process Improvement, Outlook, Data Entry, Training, Coaching, Customer Service
Education
Salt Lake Community College 2003 — 2006
Business and Marketing
Granger High School 1997 — 2000
Diploma, General
Stansbury
Convergys November 2012 - March 2014
Convergys January 2012 - November 2012
Our House Childcare Academy February 2011 - November 2011
Strategic Staffing November 2008 - February 2009
Kelly Services/ EIMCO Water Technologies March 2006 - June 2006
Skills
Strong computer..., Ability to remain calm..., Ability to work as a..., Customer Satisfaction, Flexible with the..., Tolerance for..., Strong sorting and fine..., Creativity, Process Improvement, Outlook, Data Entry, Training, Coaching, Customer Service
Education
Salt Lake Community College 2003 — 2006
Business and Marketing
Granger High School 1997 — 2000
Diploma, General
Stansbury
Kyle Drenckhahn's Convergys Experience October 2014 - Present
Job Advanced Technical Support
Industry Information Technology and Services
Experience
Convergys October 2014 - Present
Olive Garden December 2013 - August 2014
Denny's August 2013 - January 2014
TruGreen April 2013 - July 2013
US Army January 2009 - October 2012
Skills
Security Clearance, Military, Army, Military Operations, Military Experience, Weapons, Information Assurance, Force Protection, Counterterrorism, Physical Security, Explosives, Readiness, NATO, DoD, Leadership, COMSEC, National Security, Military Training, Command, Operational Planning, Defense, Government, Customer Service, Team Building, Team Leadership, Operations Management, Construction, Security, Strategic Planning, Tactics, Risk Assessment, Supervisory Skills, Training, Microsoft Office, Microsoft Word, Social Media, Microsoft Excel, Teamwork, PowerPoint, Critical Thinking, Customer Satisfaction, Social Networking, First Aid, Time Management, Sales, Process Improvement
Education
Salt Lake Community College 2013 — 2016
Associate of Science (A.S.), General Studies
Robbinsdale Armstrong High School 2003 — 2007
Diploma
Convergys October 2014 - Present
Olive Garden December 2013 - August 2014
Denny's August 2013 - January 2014
TruGreen April 2013 - July 2013
US Army January 2009 - October 2012
Skills
Security Clearance, Military, Army, Military Operations, Military Experience, Weapons, Information Assurance, Force Protection, Counterterrorism, Physical Security, Explosives, Readiness, NATO, DoD, Leadership, COMSEC, National Security, Military Training, Command, Operational Planning, Defense, Government, Customer Service, Team Building, Team Leadership, Operations Management, Construction, Security, Strategic Planning, Tactics, Risk Assessment, Supervisory Skills, Training, Microsoft Office, Microsoft Word, Social Media, Microsoft Excel, Teamwork, PowerPoint, Critical Thinking, Customer Satisfaction, Social Networking, First Aid, Time Management, Sales, Process Improvement
Education
Salt Lake Community College 2013 — 2016
Associate of Science (A.S.), General Studies
Robbinsdale Armstrong High School 2003 — 2007
Diploma
Casie Sumpter's Convergys Experience 2005 - 2005
Job Interaction Analyst Coach at eBay Marketplaces
Industry Internet
Experience
eBay Marketplaces September 2014 - Present
eBay Marketplaces January 2015 - July 2015
eBay Marketplaces January 2013 - September 2014
eBay Marketplaces June 2012 - January 2013
eBay Marketplaces September 2010 - June 2012
eBay Marketplaces 2005 - 2007
American Eagle Outfitters September 2004 - February 2005
Convergys 2005 - 2005
Skills
E-commerce, Data Analysis, Speech Recognition, Behavioral Based..., Strategy, Management, Customer Satisfaction, Customer Experience, Analytics, Process Improvement, Quality Assurance, Leadership, Web Analytics, Product Management, Training, Online Marketing, SEO, Online Advertising, Customer Retention, Business Development, User Experience, SEM, Coaching, Team Leadership, Employee Retention, Contact Centers, Social Media Marketing, Fraud Detection, International Business..., Retail Sales, Retail Marketing, Community Outreach, Community Service, Sales, Speech Analytics, Career Development..., Microsoft Excel, Speech Technology, NICE, Visio, Teradata SQL
Education
University of Utah - David Eccles School of Business 2009 — 2012
Bachelor's degree, Business Management
Salt Lake Community College 2007 — 2009
Associate of Science (AS), Business/Managerial Economics
Alta High School 2000 — 2003
eBay Marketplaces September 2014 - Present
eBay Marketplaces January 2015 - July 2015
eBay Marketplaces January 2013 - September 2014
eBay Marketplaces June 2012 - January 2013
eBay Marketplaces September 2010 - June 2012
eBay Marketplaces 2005 - 2007
American Eagle Outfitters September 2004 - February 2005
Convergys 2005 - 2005
Skills
E-commerce, Data Analysis, Speech Recognition, Behavioral Based..., Strategy, Management, Customer Satisfaction, Customer Experience, Analytics, Process Improvement, Quality Assurance, Leadership, Web Analytics, Product Management, Training, Online Marketing, SEO, Online Advertising, Customer Retention, Business Development, User Experience, SEM, Coaching, Team Leadership, Employee Retention, Contact Centers, Social Media Marketing, Fraud Detection, International Business..., Retail Sales, Retail Marketing, Community Outreach, Community Service, Sales, Speech Analytics, Career Development..., Microsoft Excel, Speech Technology, NICE, Visio, Teradata SQL
Education
University of Utah - David Eccles School of Business 2009 — 2012
Bachelor's degree, Business Management
Salt Lake Community College 2007 — 2009
Associate of Science (AS), Business/Managerial Economics
Alta High School 2000 — 2003
Jade Trujillo Jade Trujillo's Convergys Experience September 2008 - February 2011
Job Benefit Compass Administrator
Industry Insurance
Experience
Spectra Management April 2015 - Present
Towers Watson's OneExchange July 2012 - April 2015
Discover Financial Services February 2012 - July 2012
C3 Communications September 2011 - January 2012
Convergys September 2008 - February 2011
KFC A&W August 2005 - February 2007
Skills
Certified Nurse..., Management skills, Healthcare skills, Telephone Skills, Customer Service, Medical Terminology, Call Center, Customer Requirements, Childcare, 10 Key, Customer Experience, Customer Satisfaction, Medicare, Health Insurance, HIPAA, Insurance, Life Insurance, Health Savings Accounts, Medicare Part D, Employee Benefits, Time Management, Data Entry, Healthcare Industry, Goal Oriented, Team Building, Leadership, Call Centers, Outlook, Employee Training, Sales, Healthcare, Customer Retention, Microsoft Office
Education
Salt Lake Community College 2014 — 2022
Associate of Science (A.S.), General studies
Cole Holland Training Center 2011 — 2011
Certificate, CNA, Pass
Spectra Management April 2015 - Present
Towers Watson's OneExchange July 2012 - April 2015
Discover Financial Services February 2012 - July 2012
C3 Communications September 2011 - January 2012
Convergys September 2008 - February 2011
KFC A&W August 2005 - February 2007
Skills
Certified Nurse..., Management skills, Healthcare skills, Telephone Skills, Customer Service, Medical Terminology, Call Center, Customer Requirements, Childcare, 10 Key, Customer Experience, Customer Satisfaction, Medicare, Health Insurance, HIPAA, Insurance, Life Insurance, Health Savings Accounts, Medicare Part D, Employee Benefits, Time Management, Data Entry, Healthcare Industry, Goal Oriented, Team Building, Leadership, Call Centers, Outlook, Employee Training, Sales, Healthcare, Customer Retention, Microsoft Office
Education
Salt Lake Community College 2014 — 2022
Associate of Science (A.S.), General studies
Cole Holland Training Center 2011 — 2011
Certificate, CNA, Pass
Mick (Michael) Zeller Mick (Michael) Zeller's Convergys Experience January 2011 - April 2011
Job
Industry Computer Software
Experience
Sprint January 2012 - December 2014
Sprint April 2012 - November 2013
Thermo Fisher May 2011 - October 2011
Convergys January 2011 - April 2011
Ensignal June 2010 - February 2011
Direct Marketing Services May 2010 - June 2010
Direct Marketing Services May 2009 - October 2009
Thermo Fisher June 2008 - April 2009
Skills
Team Leadership, Wireless, Microsoft Office, IP, CDMA, Public Speaking, Java, JavaScript, Networking, Mobile Devices, Troubleshooting, Customer Service, Team Building, Object Oriented Software, Algorithm Development, Leadership, Sales, Microsoft Excel, Microsoft Word, Social Media
Education
Salt Lake Community College 2013 — 2015
Associate’s Degree, Computer Science, 3.2
Mountain Crest High School 2003 — 2005
High School Diploma
Sprint January 2012 - December 2014
Sprint April 2012 - November 2013
Thermo Fisher May 2011 - October 2011
Convergys January 2011 - April 2011
Ensignal June 2010 - February 2011
Direct Marketing Services May 2010 - June 2010
Direct Marketing Services May 2009 - October 2009
Thermo Fisher June 2008 - April 2009
Skills
Team Leadership, Wireless, Microsoft Office, IP, CDMA, Public Speaking, Java, JavaScript, Networking, Mobile Devices, Troubleshooting, Customer Service, Team Building, Object Oriented Software, Algorithm Development, Leadership, Sales, Microsoft Excel, Microsoft Word, Social Media
Education
Salt Lake Community College 2013 — 2015
Associate’s Degree, Computer Science, 3.2
Mountain Crest High School 2003 — 2005
High School Diploma
Nicole Parry Nicole Parry's Convergys Experience September 2005 - January 2006
Job Stay At Home Mom
Industry Human Resources
Experience
1-800 CONTACTS March 2011 - November 2011
1-800 CONTACTS May 2008 - March 2011
1-800 CONTACTS January 2007 - May 2008
HARRIS INTERACTIVE INTERNATIONAL INC. January 2006 - July 2007
1-800 CONTACTS July 2006 - January 2007
Convergys September 2005 - January 2006
Pacific Sunwear June 2005 - September 2005
Western Watts April 2004 - June 2005
Skills
Training
Education
Salt Lake Community College 2008 — 2010
Associate's degree, Generals, 3.77
Timpanogos High School 2003 — 2006
High School Diploma
1-800 CONTACTS March 2011 - November 2011
1-800 CONTACTS May 2008 - March 2011
1-800 CONTACTS January 2007 - May 2008
HARRIS INTERACTIVE INTERNATIONAL INC. January 2006 - July 2007
1-800 CONTACTS July 2006 - January 2007
Convergys September 2005 - January 2006
Pacific Sunwear June 2005 - September 2005
Western Watts April 2004 - June 2005
Skills
Training
Education
Salt Lake Community College 2008 — 2010
Associate's degree, Generals, 3.77
Timpanogos High School 2003 — 2006
High School Diploma
David Ahlman David Ahlman's Convergys Experience March 2011 - June 2012
Job Central Utah Sales Executive for Landmark Home Warranty
Industry Insurance
Experience
Landmark Home Warranty January 2015 - Present
Landmark Home Warranty January 2014 - January 2015
Landmark Home Warranty June 2013 - January 2014
Landmark Home Warranty July 2012 - June 2013
Convergys March 2011 - June 2012
The Church of Jesus Christ of Latter-day Saints - Human Resources January 2009 - February 2011
Rock Creek Pizza Co November 2006 - January 2009
Skills
Call Centers, 10 Key, Insurance, Customer Service, Data Entry, Telephone Skills, Customer Satisfaction, Sales, Benefits Administration, Banking, Team Building, Microsoft Office, Account Management, Credit, Sales Process, Training, Microsoft Excel, Salesforce.com, Coaching, Sales Management, Marketing, Strategic Planning, Microsoft Word, Management, Social Media, Social Media Marketing, Leadership, Public Speaking, Marketing Strategy, Real Estate, Project Management, Contract Negotiation, Process Improvement, Budgets, PowerPoint, Negotiation, New Business Development
Education
Utah Valley University 2015 — 2017
Bachelor of Arts (BA), English-Creative Writing
Salt Lake Community College 2011 — 2014
Associate of Science (AS), English-Creative Writing, 3.46 GPA
Skyline High School 2005 — 2008
High School Diploma, Art History
Landmark Home Warranty January 2015 - Present
Landmark Home Warranty January 2014 - January 2015
Landmark Home Warranty June 2013 - January 2014
Landmark Home Warranty July 2012 - June 2013
Convergys March 2011 - June 2012
The Church of Jesus Christ of Latter-day Saints - Human Resources January 2009 - February 2011
Rock Creek Pizza Co November 2006 - January 2009
Skills
Call Centers, 10 Key, Insurance, Customer Service, Data Entry, Telephone Skills, Customer Satisfaction, Sales, Benefits Administration, Banking, Team Building, Microsoft Office, Account Management, Credit, Sales Process, Training, Microsoft Excel, Salesforce.com, Coaching, Sales Management, Marketing, Strategic Planning, Microsoft Word, Management, Social Media, Social Media Marketing, Leadership, Public Speaking, Marketing Strategy, Real Estate, Project Management, Contract Negotiation, Process Improvement, Budgets, PowerPoint, Negotiation, New Business Development
Education
Utah Valley University 2015 — 2017
Bachelor of Arts (BA), English-Creative Writing
Salt Lake Community College 2011 — 2014
Associate of Science (AS), English-Creative Writing, 3.46 GPA
Skyline High School 2005 — 2008
High School Diploma, Art History
Clint Wilkinson's Convergys Experience September 2001 - June 2012
Job Document Retention Coordinator at Rio Tinto
Industry Mining & Metals
Experience
Rio Tinto August 2011 - Present
Convergys September 2001 - June 2012
Skills
Analysis, Business Analysis, Auditing, Change Management, Outlook, Customer Service, Data Entry, Oracle Database, PL/SQL, PHP, HTML, JavaScript, MySQL, Computer Forensics
Education
Weber State University 2013 — 2015
Bachelor of Science (BS), Computer Science, Network Security, Magna Cum Laude
Salt Lake Community College 2012 — 2013
AS, General Studies, Graduate with High Honors
Rio Tinto August 2011 - Present
Convergys September 2001 - June 2012
Skills
Analysis, Business Analysis, Auditing, Change Management, Outlook, Customer Service, Data Entry, Oracle Database, PL/SQL, PHP, HTML, JavaScript, MySQL, Computer Forensics
Education
Weber State University 2013 — 2015
Bachelor of Science (BS), Computer Science, Network Security, Magna Cum Laude
Salt Lake Community College 2012 — 2013
AS, General Studies, Graduate with High Honors
Brandon Blackstock's Convergys Experience March 2011 - December 2013
Job Cable Technician at Comcast
Industry Information Technology and Services
Lori Woehl Lori Woehl's Convergys Experience 2012 - September 2013
Job NetApp Migration Team
Industry Information Technology and Services
Experience
NetApp July 2015 - Present
NetApp November 2013 - June 2015
Convergys 2012 - September 2013
AT&T 2010 - 2012
AT&T 2008 - 2012
Skills
NetApp, Storage Area Networks, NAS, SAN, Storage, High Availability, Hardware, VMware Infrastructure, Netbackup, Data Center, Cluster, Servers, TCP/IP, vSphere, Storage Virtualization, Enterprise Storage, Fibre Channel, Cloud Computing, Operating Systems, Virtualization, NFS, Storage Architecture, EMC Storage, HP-UX, Server Architecture, VMware, VMware ESX, Disaster Recovery, iSCSI, Cisco Technologies, Brocade, Storage Solutions, Storage Management, Deduplication, Backup Solutions, RAID, NetApp SnapMirror, NetApp SnapVault, File Systems, NDMP, NetBackup, VMware vSphere, Technical Support, Troubleshooting
Education
Salt Lake Community College 1997 — 1999
NetApp July 2015 - Present
NetApp November 2013 - June 2015
Convergys 2012 - September 2013
AT&T 2010 - 2012
AT&T 2008 - 2012
Skills
NetApp, Storage Area Networks, NAS, SAN, Storage, High Availability, Hardware, VMware Infrastructure, Netbackup, Data Center, Cluster, Servers, TCP/IP, vSphere, Storage Virtualization, Enterprise Storage, Fibre Channel, Cloud Computing, Operating Systems, Virtualization, NFS, Storage Architecture, EMC Storage, HP-UX, Server Architecture, VMware, VMware ESX, Disaster Recovery, iSCSI, Cisco Technologies, Brocade, Storage Solutions, Storage Management, Deduplication, Backup Solutions, RAID, NetApp SnapMirror, NetApp SnapVault, File Systems, NDMP, NetBackup, VMware vSphere, Technical Support, Troubleshooting
Education
Salt Lake Community College 1997 — 1999
Marshall Mackay Marshall Mackay's Convergys Experience February 2009 - May 2013
Job Operations Supervisor at Netflix
Industry Public Relations and Communications
Experience
Netflix March 2015 - Present
eBay Inc June 2013 - February 2015
Convergys February 2009 - May 2013
Dialogue Marketing December 2006 - February 2009
Wells Fargo Financial 2004 - 2006
Discover Financial Services August 1997 - March 2004
Skills
Team Management, Training, Team Le, Collections, Customer Service..., Customer Service..., Customer Service..., Banking, Financial Services, BPO, Team Leadership, Business Process, Call Centers, CRM, Coaching, Customer Service, Start-ups, Vendor Management, Customer Satisfaction, Quality Assurance, Team Building, Credit, Customer Experience, Data Analysis, Interviews, Leadership, Management, Outsourcing, Time Management, Program Management
Education
University of Phoenix 2006 — 2008
Bachelor of Science of Business Administration/Finance
Salt Lake Community College 2000 — 2001
Associate of Communication
Netflix March 2015 - Present
eBay Inc June 2013 - February 2015
Convergys February 2009 - May 2013
Dialogue Marketing December 2006 - February 2009
Wells Fargo Financial 2004 - 2006
Discover Financial Services August 1997 - March 2004
Skills
Team Management, Training, Team Le, Collections, Customer Service..., Customer Service..., Customer Service..., Banking, Financial Services, BPO, Team Leadership, Business Process, Call Centers, CRM, Coaching, Customer Service, Start-ups, Vendor Management, Customer Satisfaction, Quality Assurance, Team Building, Credit, Customer Experience, Data Analysis, Interviews, Leadership, Management, Outsourcing, Time Management, Program Management
Education
University of Phoenix 2006 — 2008
Bachelor of Science of Business Administration/Finance
Salt Lake Community College 2000 — 2001
Associate of Communication
Jessica Boston Jessica Boston's Convergys Experience July 2013 - Present
Job Bilingual Customer Service Representative at Convergys
Industry Health, Wellness and Fitness
Experience
Convergys July 2013 - Present
Salt Lake Community College August 2011 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking
Education
Salt Lake Community College 2011 — 2013
Associate of Science (AS), Bilingual and Multilingual Education
University of Utah
Audiology/Audiologist and Speech-Language Pathology/Pathologist
Convergys July 2013 - Present
Salt Lake Community College August 2011 - Present
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Public Speaking
Education
Salt Lake Community College 2011 — 2013
Associate of Science (AS), Bilingual and Multilingual Education
University of Utah
Audiology/Audiologist and Speech-Language Pathology/Pathologist
Jeremy Jensen Jeremy Jensen's Convergys Experience January 1999 - January 2000
Job Systems Administrator at Dealertrack Technologies
Industry Computer Software
Experience
Dealertrack Technologies September 2014 - Present
Incomm Inc. May 2011 - August 2014
SKF USA Inc January 2004 - January 2011
Watson Pharmaceuticals January 2002 - January 2004
Ikano – IP Solutions January 2001 - January 2002
Convergys January 1999 - January 2000
Skills
Active Directory, VMware, Switches, Networking, DNS, DHCP, Microsoft Exchange, Servers, Troubleshooting, IIS, Group Policy, Tomcat, WAN, Infrastructure, Microsoft Operating..., Vmware (ESX 3, VSphere..., SAN, VPNs (Site-to-Site,..., Network Switches,..., vSphere, Linux (RedHat, CentOS,..., Microsoft Server..., Microsoft Terminal..., Microsoft Exchange..., Application Servers..., Atlassian Products..., Cisco, Juniper, and..., Cisco ACE & CSM Load..., iSCSI and FC SANs (EMC,..., 3com VOIP Phone System..., High Availability, Cisco Routers, WSUS, F5 BigIP LTM, Splunk, Nagios, MySQL, Microsoft SQL, Application Performance...
Education
Weber State University
B.S, Computer Science; Computer and Network Security
Salt Lake Community College
A.S, Computer Information Systems
Dealertrack Technologies September 2014 - Present
Incomm Inc. May 2011 - August 2014
SKF USA Inc January 2004 - January 2011
Watson Pharmaceuticals January 2002 - January 2004
Ikano – IP Solutions January 2001 - January 2002
Convergys January 1999 - January 2000
Skills
Active Directory, VMware, Switches, Networking, DNS, DHCP, Microsoft Exchange, Servers, Troubleshooting, IIS, Group Policy, Tomcat, WAN, Infrastructure, Microsoft Operating..., Vmware (ESX 3, VSphere..., SAN, VPNs (Site-to-Site,..., Network Switches,..., vSphere, Linux (RedHat, CentOS,..., Microsoft Server..., Microsoft Terminal..., Microsoft Exchange..., Application Servers..., Atlassian Products..., Cisco, Juniper, and..., Cisco ACE & CSM Load..., iSCSI and FC SANs (EMC,..., 3com VOIP Phone System..., High Availability, Cisco Routers, WSUS, F5 BigIP LTM, Splunk, Nagios, MySQL, Microsoft SQL, Application Performance...
Education
Weber State University
B.S, Computer Science; Computer and Network Security
Salt Lake Community College
A.S, Computer Information Systems
Diana Lilly's Convergys Experience January 2007 - June 2013
Job Annexus
Industry Financial Services
Experience
Annexus Group July 2015 - Present
Southwest Network March 2014 - July 2015
Convergys January 2007 - June 2013
Skills
Employee Engagement, IEX, Performance Management, Call Centers, Team Management, Process Excellence, Soft Skills, Technical Support, Team Leadership, Troubleshooting, Training Delivery, Avaya, Training, Workforce Management, Contact Centers, Call Center Development, Transition Management
Education
Salt Lake Community College
Annexus Group July 2015 - Present
Southwest Network March 2014 - July 2015
Convergys January 2007 - June 2013
Skills
Employee Engagement, IEX, Performance Management, Call Centers, Team Management, Process Excellence, Soft Skills, Technical Support, Team Leadership, Troubleshooting, Training Delivery, Avaya, Training, Workforce Management, Contact Centers, Call Center Development, Transition Management
Education
Salt Lake Community College
Nickole Taylor Nickole Taylor's Convergys Experience November 2008 - August 2009
Job Jr QA, contractor at the LDS Church
Industry Information Technology and Services
Experience
PDS Inc. October 2010 - Present
Alpha Bay Corporation August 2009 - June 2010
Convergys November 2008 - August 2009
The Associates/Ford Motor June 1997 - October 1999
Discover Card September 1995 - May 1997
Skills
Business Analysis, Software Documentation, Requirements Analysis, Requirements Gathering, SDLC, Quality Assurance, Product Management, Testing, Management, Analysis, Training, Customer Service, Scrum, Technical Recruiting, SharePoint, PMP, Business Intelligence, Process Improvement, Business Process..., Project Management, Program Management, SQL, Call Center, Data Warehousing, Integration
Education
Salt Lake Community College 1991 — 1992
Associates, Business
Hillcrest High School 1988 — 1991
Diploma, General Studies
PDS Inc. October 2010 - Present
Alpha Bay Corporation August 2009 - June 2010
Convergys November 2008 - August 2009
The Associates/Ford Motor June 1997 - October 1999
Discover Card September 1995 - May 1997
Skills
Business Analysis, Software Documentation, Requirements Analysis, Requirements Gathering, SDLC, Quality Assurance, Product Management, Testing, Management, Analysis, Training, Customer Service, Scrum, Technical Recruiting, SharePoint, PMP, Business Intelligence, Process Improvement, Business Process..., Project Management, Program Management, SQL, Call Center, Data Warehousing, Integration
Education
Salt Lake Community College 1991 — 1992
Associates, Business
Hillcrest High School 1988 — 1991
Diploma, General Studies
Robert Welker Robert Welker's Convergys Experience March 2010 - August 2013
Job Sales Associate at CLEARLINK
Industry Accounting
Experience
CLEARLINK January 2014 - Present
Domino's Pizza October 2013 - January 2014
Convergys March 2010 - August 2013
McDonald's Corporation January 2005 - April 2010
Skills
Customer Service, Microsoft Excel, Microsoft Office, Time Management, Accounting, Microsoft Word, Teamwork, Customer Satisfaction, Team Leadership, PowerPoint, Management, Financial Analysis
Education
Salt Lake Community College 2013 — 2015
Associate of Science (AS), Accounting and Business/Management
Utah Valley University 2011 — 2012
N/A, Accounting
CLEARLINK January 2014 - Present
Domino's Pizza October 2013 - January 2014
Convergys March 2010 - August 2013
McDonald's Corporation January 2005 - April 2010
Skills
Customer Service, Microsoft Excel, Microsoft Office, Time Management, Accounting, Microsoft Word, Teamwork, Customer Satisfaction, Team Leadership, PowerPoint, Management, Financial Analysis
Education
Salt Lake Community College 2013 — 2015
Associate of Science (AS), Accounting and Business/Management
Utah Valley University 2011 — 2012
N/A, Accounting
Nancy Buxton Nancy Buxton's Convergys Experience June 2013 - Present
Job Customer Service Agent at Connexion Point (cXp)
Industry Staffing and Recruiting
Experience
Connexion Point (cXp) August 2014 - Present
convergys June 2013 - Present
Kelly Services March 2013 - Present
Nancy Buxton January 1990 - Present
Connextion point November 2013 - December 2013
Kelly Services June 2005 - June 2013
convergys February 2000 - September 2003
Skills
Team Building, Sales, Customer Service, Coaching, Training, Microsoft Office, Event Planning, public speeker, Social Networking, Leadership Development, Team Leadership, Strategic Planning, Public Speaking, Leadership, Entrepreneurship, Social Media, Management
Education
University of Utah 2002 — 2005
organizational communication
Salt Lake Community College 1999 — 2002
Generals, Business/Commerce, General Communications., 3.5
Connexion Point (cXp) August 2014 - Present
convergys June 2013 - Present
Kelly Services March 2013 - Present
Nancy Buxton January 1990 - Present
Connextion point November 2013 - December 2013
Kelly Services June 2005 - June 2013
convergys February 2000 - September 2003
Skills
Team Building, Sales, Customer Service, Coaching, Training, Microsoft Office, Event Planning, public speeker, Social Networking, Leadership Development, Team Leadership, Strategic Planning, Public Speaking, Leadership, Entrepreneurship, Social Media, Management
Education
University of Utah 2002 — 2005
organizational communication
Salt Lake Community College 1999 — 2002
Generals, Business/Commerce, General Communications., 3.5
Josh Morrey Josh Morrey's Convergys Experience June 2001 - July 2002
Job Government Administration Professional
Industry Government Administration
Experience
TSA September 2002 - July 2011
Convergys June 2001 - July 2002
Feature Films for Families June 2000 - June 2001
Domino's Pizza January 1996 - July 2000
Education
Salt Lake Community College 2003 — 2006
Associates, English
Murray High School
High School or
TSA September 2002 - July 2011
Convergys June 2001 - July 2002
Feature Films for Families June 2000 - June 2001
Domino's Pizza January 1996 - July 2000
Education
Salt Lake Community College 2003 — 2006
Associates, English
Murray High School
High School or
Daniel Brakke Daniel Brakke's Convergys Experience October 2013 - December 2014
Job Helpdesk
Industry Information Technology and Services
Experience
Primary Residential Mortgage December 2014 - Present
Convergys October 2013 - December 2014
Sorenson Communications December 2012 - July 2013
RadioShack April 2010 - October 2012
Skills
Microsoft Office, Cisco IOS, Autodesk Maya, Retail, Photoshop, 3D Studio Max, Technical Support, Active Directory
Education
Salt Lake Community College 2013 — 2013
N/A, Network Engineer
Granger High School 2005 — 2009
Primary Residential Mortgage December 2014 - Present
Convergys October 2013 - December 2014
Sorenson Communications December 2012 - July 2013
RadioShack April 2010 - October 2012
Skills
Microsoft Office, Cisco IOS, Autodesk Maya, Retail, Photoshop, 3D Studio Max, Technical Support, Active Directory
Education
Salt Lake Community College 2013 — 2013
N/A, Network Engineer
Granger High School 2005 — 2009
Nathan A Hills's Convergys Experience January 2000 - May 2011
Job PSE level I/EMC Proven Professional at EMC
Industry Computer Networking
Experience
EMC August 2011 - Present
Convergys January 2000 - May 2011
EBC Computers March 1999 - January 2000
Packard Bell NEC Inc. April 1995 - January 1997
Education
Salt Lake Community College 1992 — 2012
EMC August 2011 - Present
Convergys January 2000 - May 2011
EBC Computers March 1999 - January 2000
Packard Bell NEC Inc. April 1995 - January 1997
Education
Salt Lake Community College 1992 — 2012
Kelly Mondragon's Convergys Experience 1999 - 2001
Job Producer I at Electronic Arts
Industry Computer Games
Experience
EA Salt Lake November 2007 - Present
Electronic Arts November 2007 - Present
Ingenix December 2003 - November 2007
Salt Lake Community College August 2005 - October 2007
Ingenix April 2001 - January 2004
Freelance Web Designer January 1996 - January 2002
Convergys 1999 - 2001
Skills
Marketing, Animation, Video Games, Analytics, Project Management, Game Design, Social Games, Social Media, Social Media Marketing, Photoshop, Game Development, Quality Assurance, Marketing Strategy, Agile Project Management, Visio, Product Management, Mobile Games, Casual Games, 3D, Xbox 360, PS3
Education
Utah State University
University of Utah
Salt Lake Community College
EA Salt Lake November 2007 - Present
Electronic Arts November 2007 - Present
Ingenix December 2003 - November 2007
Salt Lake Community College August 2005 - October 2007
Ingenix April 2001 - January 2004
Freelance Web Designer January 1996 - January 2002
Convergys 1999 - 2001
Skills
Marketing, Animation, Video Games, Analytics, Project Management, Game Design, Social Games, Social Media, Social Media Marketing, Photoshop, Game Development, Quality Assurance, Marketing Strategy, Agile Project Management, Visio, Product Management, Mobile Games, Casual Games, 3D, Xbox 360, PS3
Education
Utah State University
University of Utah
Salt Lake Community College
Nate Lofgren's Convergys Experience August 1997 - February 2000
Job Workforce Realtime Analyst at eBay
Industry Internet
Becky (Johnson) Denna's Convergys Experience 1989 - 2007
Job Director of OnGoing Customer Care at SolutionReach
Industry Consumer Services
Experience
Solutionreach, Inc. January 2015 - Present
SolutionReach December 2013 - Present
Dialogue-Marketing April 2007 - May 2013
Dialogue-Marketing April 2007 - May 2013
Extend Benefits Group, LLC March 2006 - January 2007
Convergys 1989 - 2007
Convergys Salt December 2002 - March 2006
Convergys December 2001 - December 2002
Convergys October 2000 - May 2001
Convergys June 1997 - October 2000
Skills
Call Center, Customer Relations, Vendor Management, Workforce Management, Process Improvement, Outsourcing, Operations Management, Team Building, Customer Experience, Coaching, P&L Management, Start-ups, Account Management, Strategic Planning, Business Process..., Organizational..., IVR, ACD, Forecasting, Program Management, Budgeting, Call Center Development, Leadership Development, IEX, Problem Solving, Customer Satisfaction, Inbound, Quality Assurance, Team Leadership, Mentoring, Performance Management, Billing, Leadership, Call Centers, Budgets, Strategy, Sales Operations, BPO, Inbound Marketing, Customer Service, CRM, Recruiting, Invoicing, Telecommunications, Customer Retention, Contact Centers, Sales, Telemarketing, Project Management, Human Resources
Education
Southern Utah University 1988 — 1991
Salt Lake Community College
Solutionreach, Inc. January 2015 - Present
SolutionReach December 2013 - Present
Dialogue-Marketing April 2007 - May 2013
Dialogue-Marketing April 2007 - May 2013
Extend Benefits Group, LLC March 2006 - January 2007
Convergys 1989 - 2007
Convergys Salt December 2002 - March 2006
Convergys December 2001 - December 2002
Convergys October 2000 - May 2001
Convergys June 1997 - October 2000
Skills
Call Center, Customer Relations, Vendor Management, Workforce Management, Process Improvement, Outsourcing, Operations Management, Team Building, Customer Experience, Coaching, P&L Management, Start-ups, Account Management, Strategic Planning, Business Process..., Organizational..., IVR, ACD, Forecasting, Program Management, Budgeting, Call Center Development, Leadership Development, IEX, Problem Solving, Customer Satisfaction, Inbound, Quality Assurance, Team Leadership, Mentoring, Performance Management, Billing, Leadership, Call Centers, Budgets, Strategy, Sales Operations, BPO, Inbound Marketing, Customer Service, CRM, Recruiting, Invoicing, Telecommunications, Customer Retention, Contact Centers, Sales, Telemarketing, Project Management, Human Resources
Education
Southern Utah University 1988 — 1991
Salt Lake Community College
Rod Eichelberger's Convergys Experience February 2008 - Present
Job Solutions Architect at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 2008 - Present
Entheos Academy 2007 - Present
Circuit City November 2007 - January 2009
Convergys February 2007 - February 2008
Convergys November 2001 - February 2007
Convergys June 2000 - November 2001
Convergys January 2000 - June 2000
Salt Lake Valley GMC 1995 - March 2000
Free and Associates 1993 - 1996
Skills
Call Center, Performance Consulting, Training Delivery, BPO, Performance Management, Vendor Management, Needs Analysis, Employee Engagement, Customer Satisfaction, Instructional Design, Onboarding, Team Management, Training, Program Management, Call Centers, Service Delivery, Outsourcing, CRM, Leadership, Business Process, Contact Centers, Human Resources, Sla, Customer Experience, Transition Management, Business Process..., Process Improvement
Education
Salt Lake Community College 1994 — 2009
Jordan high School 1986 — 1990
Convergys February 2008 - Present
Entheos Academy 2007 - Present
Circuit City November 2007 - January 2009
Convergys February 2007 - February 2008
Convergys November 2001 - February 2007
Convergys June 2000 - November 2001
Convergys January 2000 - June 2000
Salt Lake Valley GMC 1995 - March 2000
Free and Associates 1993 - 1996
Skills
Call Center, Performance Consulting, Training Delivery, BPO, Performance Management, Vendor Management, Needs Analysis, Employee Engagement, Customer Satisfaction, Instructional Design, Onboarding, Team Management, Training, Program Management, Call Centers, Service Delivery, Outsourcing, CRM, Leadership, Business Process, Contact Centers, Human Resources, Sla, Customer Experience, Transition Management, Business Process..., Process Improvement
Education
Salt Lake Community College 1994 — 2009
Jordan high School 1986 — 1990
Paul Stultz's Convergys Experience 2002 - 2003
Job Quality Assurance AnalystActively looking for opportunities in Washington D.C. area
Industry Computer & Network Security
Experience
Xactware March 2011 - Present
NuSkin Enterprises August 2002 - March 2011
Convergys 2002 - 2003
Skills
Automated Software..., Process Improvement, Data Analysis, Agile Methodologies, SQL Server Business..., Scrum, Microsoft Excel, SAP, Customer Service, Database structures and..., Microsoft Office, Mac OSX and Ubuntu and..., Windows Server..., Quality Assurance, Analysis, Testing, SQL, Troubleshooting, Software Documentation
Education
Salt Lake Community College 2005 — 2008
Biology, General
Utah Valley University
Xactware March 2011 - Present
NuSkin Enterprises August 2002 - March 2011
Convergys 2002 - 2003
Skills
Automated Software..., Process Improvement, Data Analysis, Agile Methodologies, SQL Server Business..., Scrum, Microsoft Excel, SAP, Customer Service, Database structures and..., Microsoft Office, Mac OSX and Ubuntu and..., Windows Server..., Quality Assurance, Analysis, Testing, SQL, Troubleshooting, Software Documentation
Education
Salt Lake Community College 2005 — 2008
Biology, General
Utah Valley University
Aaron Allred's Convergys Experience 2000 - 2005
Job CFO, CIO InnerwerX Inc.
Industry Information Technology and Services
Experience
InnerwerX Inc. February 2007 - Present
Applabs Technologies July 2005 - Present
Convergys 2000 - 2005
Education
Salt Lake Community College 1990 — 1990
InnerwerX Inc. February 2007 - Present
Applabs Technologies July 2005 - Present
Convergys 2000 - 2005
Education
Salt Lake Community College 1990 — 1990
Barbara Huston's Convergys Experience 2011 - June 2014
Job HR/Recruiting Professional
Industry Human Resources
Experience
Apex Systems January 2015 - Present
Xerox July 2014 - January 2015
Convergys 2011 - June 2014
Utah Kids First July 2010 - October 2011
New Beginnings PPA January 2008 - May 2010
eCompliments.com June 2009 - December 2009
Select Portfolio Servicing December 2006 - January 2008
AppleOne July 2006 - December 2006
ACS-Affiliated Computer Solutions April 2005 - July 2006
Fidelity Investments March 2002 - May 2004
Skills
Human Resources, Recruiting, Interviews, Sourcing, Temporary Placement, College Recruiting, Payroll, Training, Screening, Hiring, PeopleSoft
Education
Salt Lake Community College
Business
Apex Systems January 2015 - Present
Xerox July 2014 - January 2015
Convergys 2011 - June 2014
Utah Kids First July 2010 - October 2011
New Beginnings PPA January 2008 - May 2010
eCompliments.com June 2009 - December 2009
Select Portfolio Servicing December 2006 - January 2008
AppleOne July 2006 - December 2006
ACS-Affiliated Computer Solutions April 2005 - July 2006
Fidelity Investments March 2002 - May 2004
Skills
Human Resources, Recruiting, Interviews, Sourcing, Temporary Placement, College Recruiting, Payroll, Training, Screening, Hiring, PeopleSoft
Education
Salt Lake Community College
Business
Chantelle Erb's Convergys Experience April 2003 - March 2004
Job Commercial Loan Specialist at Zions Bancorporation
Industry Financial Services
Experience
Zions Bancorporation March 2015 - Present
Primary Residential Mortgage July 2013 - February 2015
CoreLogic January 2007 - July 2013
Victoria's Secret November 2008 - January 2011
Diamond Limousine August 2006 - November 2006
InterContinental Hotels Group March 2006 - July 2006
Discover Financial Services January 2005 - March 2006
Park N' Jet October 2004 - January 2005
Basic Research April 2004 - August 2004
Convergys April 2003 - March 2004
Skills
Active Directory, Banking, Business Analysis, Clerical Skills, Complaint Management, Consumer Privacy, Customer Satisfaction, Customer Service, Dispatching, Dispute Resolution, Encompass, FHA, Mortgage Compliance, Mortgage Lending, Process Improvement, Policy Writing, Quality Assurance, Real Estate, Retail Sales, Research, USPAP, Vendor Management, Credit, Management, Sales, Finance, Loan Origination, Residential Mortgages, Mortgage Banking
Education
University of Utah - David Eccles School of Business 2010 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management
Salt Lake Community College 2003 — 2007
Associate's Degree
Zions Bancorporation March 2015 - Present
Primary Residential Mortgage July 2013 - February 2015
CoreLogic January 2007 - July 2013
Victoria's Secret November 2008 - January 2011
Diamond Limousine August 2006 - November 2006
InterContinental Hotels Group March 2006 - July 2006
Discover Financial Services January 2005 - March 2006
Park N' Jet October 2004 - January 2005
Basic Research April 2004 - August 2004
Convergys April 2003 - March 2004
Skills
Active Directory, Banking, Business Analysis, Clerical Skills, Complaint Management, Consumer Privacy, Customer Satisfaction, Customer Service, Dispatching, Dispute Resolution, Encompass, FHA, Mortgage Compliance, Mortgage Lending, Process Improvement, Policy Writing, Quality Assurance, Real Estate, Retail Sales, Research, USPAP, Vendor Management, Credit, Management, Sales, Finance, Loan Origination, Residential Mortgages, Mortgage Banking
Education
University of Utah - David Eccles School of Business 2010 — 2016
Bachelor of Business Administration (B.B.A.), Business Administration and Management
Salt Lake Community College 2003 — 2007
Associate's Degree
Poppy Moreno's Convergys Experience 2000 - 2003
Job Desktop Support L2
Industry Computer Software
Experience
inContact October 2010 - Present
Robert B. Breeze Criminal Law April 2009 - June 2009
Symantec 2007 - 2008
Symantec 2004 - 2008
Altiris 2005 - 2007
Altiris 2004 - 2005
Sento 2003 - 2004
Convergys 2000 - 2003
The Regence Group 1999 - 2000
The Regence Group 1998 - 1999
Education
Utah Valley University 2007 — 2009
AAS, Computer Information Systems
Salt Lake Community College 1992 — 1994
AAS, Interpersonal and Organization Communication
inContact October 2010 - Present
Robert B. Breeze Criminal Law April 2009 - June 2009
Symantec 2007 - 2008
Symantec 2004 - 2008
Altiris 2005 - 2007
Altiris 2004 - 2005
Sento 2003 - 2004
Convergys 2000 - 2003
The Regence Group 1999 - 2000
The Regence Group 1998 - 1999
Education
Utah Valley University 2007 — 2009
AAS, Computer Information Systems
Salt Lake Community College 1992 — 1994
AAS, Interpersonal and Organization Communication
Mike Clayviellie's Convergys Experience 2007 - 2009
Job Senior windows administrator
Industry Information Technology and Services
Experience
Foursight Capital LLC May 2015 - Present
Activecare January 2010 - May 2015
Xzobo 2007 - 2010
Convergys 2007 - 2009
Secure Alert 2006 - 2007
Totally Awesome Computers 2001 - 2005
Skills
Software Development, System Administration, ASP.NET MVC, Microsoft SQL Server, Troubleshooting, Microsoft Technologies, Team Management, SQL, IT Strategy, Integration, Cloud Computing, .NET, Windows Azure, Network Administration, Network Security, Testing, Technical Support, Windows Server, TCP/IP, Quality Assurance, Project Management, ASP.NET, Agile Methodologies, JavaScript, MySQL
Education
Salt Lake Community College 2005 — 2006
Coursework in Computer Programming and Math
Weber State University 1999 — 2000
General courses with a focus on American History/Literature
Foursight Capital LLC May 2015 - Present
Activecare January 2010 - May 2015
Xzobo 2007 - 2010
Convergys 2007 - 2009
Secure Alert 2006 - 2007
Totally Awesome Computers 2001 - 2005
Skills
Software Development, System Administration, ASP.NET MVC, Microsoft SQL Server, Troubleshooting, Microsoft Technologies, Team Management, SQL, IT Strategy, Integration, Cloud Computing, .NET, Windows Azure, Network Administration, Network Security, Testing, Technical Support, Windows Server, TCP/IP, Quality Assurance, Project Management, ASP.NET, Agile Methodologies, JavaScript, MySQL
Education
Salt Lake Community College 2005 — 2006
Coursework in Computer Programming and Math
Weber State University 1999 — 2000
General courses with a focus on American History/Literature
Michelle Chacon's Convergys Experience May 1996 - November 2004
Job Coordinator Customer Service at Verizon Wireless
Industry Wireless
Experience
Verizon Wireless November 2004 - Present
Convergys May 1996 - November 2004
Education
Salt Lake Community College
Verizon Wireless November 2004 - Present
Convergys May 1996 - November 2004
Education
Salt Lake Community College
Allen Schultz's Convergys Experience August 2000 - November 2001
Job IT Consultant at RidgeCrest Herbals
Industry Information Technology and Services
Experience
RidgeCrest Herbals May 2012 - February 2014
ITT Systems September 2009 - May 2010
Teleperformance USA July 2007 - October 2008
Teleperformance USA April 2006 - July 2007
Teleperformance USA May 2005 - March 2006
USPS December 2001 - January 2004
Convergys August 2000 - November 2001
Convergys April 2000 - August 2000
Estrella Mountain Community College September 1997 - December 1999
Del Webb Corporation October 1996 - April 1997
Skills
A+ Certified, Troubleshooting, Hardware, C++, CCNA, A+, Software Installation, Linux, Dell Computers, CompTIA Network+, Software, Java, C, DHCP, Windows 7, Servers, Computer Hardware, Network Administration, Routers, System Administration, VMware, Windows Server, Networking, Technical Support, Cisco Technologies, Windows XP, Freeswitch
Education
Western Governors University 2010 — 2015
Bachelor of Science (in progress), Information Technology—Networks Administration
Salt Lake Community College 2001 — 2006
Associate of Science, Computer Science
Estrella Mountain Community College 1997 — 1999
Computer Science
RidgeCrest Herbals May 2012 - February 2014
ITT Systems September 2009 - May 2010
Teleperformance USA July 2007 - October 2008
Teleperformance USA April 2006 - July 2007
Teleperformance USA May 2005 - March 2006
USPS December 2001 - January 2004
Convergys August 2000 - November 2001
Convergys April 2000 - August 2000
Estrella Mountain Community College September 1997 - December 1999
Del Webb Corporation October 1996 - April 1997
Skills
A+ Certified, Troubleshooting, Hardware, C++, CCNA, A+, Software Installation, Linux, Dell Computers, CompTIA Network+, Software, Java, C, DHCP, Windows 7, Servers, Computer Hardware, Network Administration, Routers, System Administration, VMware, Windows Server, Networking, Technical Support, Cisco Technologies, Windows XP, Freeswitch
Education
Western Governors University 2010 — 2015
Bachelor of Science (in progress), Information Technology—Networks Administration
Salt Lake Community College 2001 — 2006
Associate of Science, Computer Science
Estrella Mountain Community College 1997 — 1999
Computer Science
Matthew Bringhurst's Convergys Experience October 2004 - March 2006
Job Driver at Uber
Industry Financial Services
Experience
Uber January 2015 - Present
Lyft March 2014 - Present
Comcast April 2012 - March 2015
2004-2006 November 2008 - March 2010
2006-2008 September 2006 - November 2008
Convergy's October 2004 - March 2006
Skills
Management, Customer Service, Microsoft Office, Sales, Technical Support, Data Entry, Microsoft Excel, Call Centers, PowerPoint
Education
Utah Valley University
Bachelor’s Degree, Technology Management
salt lake community college 2012 — 2016
Associate’s Degree, Non Destructive Technician
Salt Lake Community College 2000 — 2016
Associate’s Degree, General Studies
Uber January 2015 - Present
Lyft March 2014 - Present
Comcast April 2012 - March 2015
2004-2006 November 2008 - March 2010
2006-2008 September 2006 - November 2008
Convergy's October 2004 - March 2006
Skills
Management, Customer Service, Microsoft Office, Sales, Technical Support, Data Entry, Microsoft Excel, Call Centers, PowerPoint
Education
Utah Valley University
Bachelor’s Degree, Technology Management
salt lake community college 2012 — 2016
Associate’s Degree, Non Destructive Technician
Salt Lake Community College 2000 — 2016
Associate’s Degree, General Studies
Matt Jamieson's Convergys Experience October 1999 - June 2004
Job Business Management Professional
Industry Computer Hardware
Experience
NetWize January 2015 - July 2015
Hewlett Packard April 2004 - January 2015
Convergys October 1999 - June 2004
America West Airlines May 1997 - October 1999
Skills
Business Managment, Training/Mentoring, Project Management, Organizational..., Strategic Analysis, Strategic Planning, Forecasting, Consultative Sales, Customer Relations, HP, Channel Partners, Solution Selling, Converged Infrastructure, Microsoft Office, Storage, Sales, Salesforce.com, Direct Sales, Training, Cloud Computing, Account Management, Sales Process, Partner Management, Storage Area Networks, Sales Enablement, Microsoft Excel, Call Centers, Servers, PowerPoint, Business Development, Enterprise Storage, SAN, Business Planning, Excel, Channel Strategy, VARs, Enterprise Architecture, Alternative Solutions, Solutions Architect, Analysis, Management
Education
University of Phoenix 2012 — 2016
Bachelor of Science in Business Management, Business Administration and Management, General, 3.5
Utah Valley State College 2000 — 2002
Assoicate of Science, Aviation, 3.4
Salt Lake Community College 1999 — 2000
General Studies
NetWize January 2015 - July 2015
Hewlett Packard April 2004 - January 2015
Convergys October 1999 - June 2004
America West Airlines May 1997 - October 1999
Skills
Business Managment, Training/Mentoring, Project Management, Organizational..., Strategic Analysis, Strategic Planning, Forecasting, Consultative Sales, Customer Relations, HP, Channel Partners, Solution Selling, Converged Infrastructure, Microsoft Office, Storage, Sales, Salesforce.com, Direct Sales, Training, Cloud Computing, Account Management, Sales Process, Partner Management, Storage Area Networks, Sales Enablement, Microsoft Excel, Call Centers, Servers, PowerPoint, Business Development, Enterprise Storage, SAN, Business Planning, Excel, Channel Strategy, VARs, Enterprise Architecture, Alternative Solutions, Solutions Architect, Analysis, Management
Education
University of Phoenix 2012 — 2016
Bachelor of Science in Business Management, Business Administration and Management, General, 3.5
Utah Valley State College 2000 — 2002
Assoicate of Science, Aviation, 3.4
Salt Lake Community College 1999 — 2000
General Studies
Charlotte Bostwick's Convergys Experience August 2001 - May 2005
Job Paralegal Family Law at Bearnson & Caldwell, LLC
Industry Legal Services
Experience
Bearnson & Caldwell, LLC November 2012 - Present
writersdomain.net November 2011 - Present
Taylorsvile High School February 2012 - October 2012
Granite School District October 2010 - June 2011
Skordas, Caston, & Hyde February 2008 - April 2010
Legal Aid Societey of Utah November 2006 - February 2008
Bostwick & Price May 2005 - November 2006
Convergys August 2001 - May 2005
Skills
Data Entry, Outlook, Word, Customer Service, Writing, Call Centers, Microsoft Word, Telephone Skills, Invoicing, Interviews, Courts, Administrative..., PowerPoint, Research, Public Speaking
Education
Salt Lake Community College 2007 — 2008
Associates, General
Salt Lake Community College 2006 — 2006
Applied Associates, Paralegal
Bearnson & Caldwell, LLC November 2012 - Present
writersdomain.net November 2011 - Present
Taylorsvile High School February 2012 - October 2012
Granite School District October 2010 - June 2011
Skordas, Caston, & Hyde February 2008 - April 2010
Legal Aid Societey of Utah November 2006 - February 2008
Bostwick & Price May 2005 - November 2006
Convergys August 2001 - May 2005
Skills
Data Entry, Outlook, Word, Customer Service, Writing, Call Centers, Microsoft Word, Telephone Skills, Invoicing, Interviews, Courts, Administrative..., PowerPoint, Research, Public Speaking
Education
Salt Lake Community College 2007 — 2008
Associates, General
Salt Lake Community College 2006 — 2006
Applied Associates, Paralegal
Ryan Schultz's Convergys Experience April 2007 - April 2009
Job Operations Manager at CHG Healthcare Services
Industry Staffing and Recruiting
Experience
CHG Healthcare Services May 2014 - Present
CompHealth January 2013 - April 2014
CompHealth March 2009 - December 2013
Convergys April 2007 - April 2009
Convergys May 2003 - April 2007
Convergys April 2002 - May 2003
Skills
Internet Recruiting, Technical Recruiting, Leadership, Call Center, Executive Search, Sourcing, Recruiting, Workforce Management, Training, Contract Recruitment, Talent Acquisition, Staffing Services, Employee Relations, Sales, Temporary Placement, Screening Resumes, Human Resources, Process Improvement, Coaching, Team Management, Performance Management, Customer Service, Team Building, Temporary Staffing, Customer Satisfaction, Salesforce.com, Team Leadership, Applicant Tracking..., Sales Management, Vendor Management, Onboarding, Cold Calling, Customer Retention, Interviews, New Business Development, Permanent Placement, Physicians
Education
Southern Utah University 2008 — 2009
Bachelors, Business Management
Salt Lake Community College 2002 — 2006
Associates of Science, General Studies
Bingham High School 1998 — 2001
High School Diploma, General Studies
CHG Healthcare Services May 2014 - Present
CompHealth January 2013 - April 2014
CompHealth March 2009 - December 2013
Convergys April 2007 - April 2009
Convergys May 2003 - April 2007
Convergys April 2002 - May 2003
Skills
Internet Recruiting, Technical Recruiting, Leadership, Call Center, Executive Search, Sourcing, Recruiting, Workforce Management, Training, Contract Recruitment, Talent Acquisition, Staffing Services, Employee Relations, Sales, Temporary Placement, Screening Resumes, Human Resources, Process Improvement, Coaching, Team Management, Performance Management, Customer Service, Team Building, Temporary Staffing, Customer Satisfaction, Salesforce.com, Team Leadership, Applicant Tracking..., Sales Management, Vendor Management, Onboarding, Cold Calling, Customer Retention, Interviews, New Business Development, Permanent Placement, Physicians
Education
Southern Utah University 2008 — 2009
Bachelors, Business Management
Salt Lake Community College 2002 — 2006
Associates of Science, General Studies
Bingham High School 1998 — 2001
High School Diploma, General Studies
Skip Rynearson's Convergys Experience July 2010 - November 2010
Job Registered Brokerage Associate at Financial Services
Industry Financial Services
Experience
Wells Fargo Advisors April 2013 - Present
Wells Fargo Advisors February 2012 - April 2013
Wells Fargo November 2010 - February 2012
Convergys July 2010 - November 2010
eBay July 2009 - May 2010
Fidelity Investments May 2006 - February 2009
Teleperformance, USA July 2005 - May 2006
Teleperformance, USA April 2005 - July 2005
Education
Utah Valley University 2010 — 2012
Philosophy
Salt Lake Community College 2006 — 2008
Associate of Arts, Humanities
Southern Utah University 2001 — 2002
Political Science
Taylorsville High School 1998 — 2001
High School Diploma
Wells Fargo Advisors April 2013 - Present
Wells Fargo Advisors February 2012 - April 2013
Wells Fargo November 2010 - February 2012
Convergys July 2010 - November 2010
eBay July 2009 - May 2010
Fidelity Investments May 2006 - February 2009
Teleperformance, USA July 2005 - May 2006
Teleperformance, USA April 2005 - July 2005
Education
Utah Valley University 2010 — 2012
Philosophy
Salt Lake Community College 2006 — 2008
Associate of Arts, Humanities
Southern Utah University 2001 — 2002
Political Science
Taylorsville High School 1998 — 2001
High School Diploma
Black Sean's Convergys Experience November 1998 - August 2012
Job Network Engineer at Utah Telehealth Network
Industry Outsourcing/Offshoring
Experience
Utah Telehealth Network June 2012 - Present
Convergys November 1998 - August 2012
Skills
BPO, Process Excellence, Call Center, Inbound Marketing, Transition Management, Operations Management, Performance Management, COPC, Service Delivery, Sla, Call Centers, Outsourcing, Workforce Management, Vendor Management, Avaya, Contact Centers, VPN, Cisco Technologies, Servers, VMware, TCP/IP, Team Management, Troubleshooting
Education
Salt Lake Community College
Associate's degree, General Studies
Utah Telehealth Network June 2012 - Present
Convergys November 1998 - August 2012
Skills
BPO, Process Excellence, Call Center, Inbound Marketing, Transition Management, Operations Management, Performance Management, COPC, Service Delivery, Sla, Call Centers, Outsourcing, Workforce Management, Vendor Management, Avaya, Contact Centers, VPN, Cisco Technologies, Servers, VMware, TCP/IP, Team Management, Troubleshooting
Education
Salt Lake Community College
Associate's degree, General Studies
Dan Hatch's Convergys Experience September 2004 - May 2012
Job
Industry
Experience
Convergys September 2004 - May 2012
AT&T 2006 - 2012
Convergys 2004 - 2009
Qwest Communications August 1976 - February 2004
Skills
Customer Service, Telecommunications..., Ad Hoc Reporting, Microsoft Office, Billing Systems, Requirements Analysis, Planning, Financial Data, Call Center, Data Network, Data Quality, Project Planning, Windows, Process Improvement, Call Centers, TCP/IP, Analysis, Troubleshooting, Cisco Technologies, Project Management, SharePoint, Technical Support, System Administration, WAN, LAN-WAN, Routers, VPN, BGP, Cisco IOS, Testing, Switches
Education
Salt Lake Community College 1980 — 1983
Associate of Science (A.S.), Data Processing
Convergys September 2004 - May 2012
AT&T 2006 - 2012
Convergys 2004 - 2009
Qwest Communications August 1976 - February 2004
Skills
Customer Service, Telecommunications..., Ad Hoc Reporting, Microsoft Office, Billing Systems, Requirements Analysis, Planning, Financial Data, Call Center, Data Network, Data Quality, Project Planning, Windows, Process Improvement, Call Centers, TCP/IP, Analysis, Troubleshooting, Cisco Technologies, Project Management, SharePoint, Technical Support, System Administration, WAN, LAN-WAN, Routers, VPN, BGP, Cisco IOS, Testing, Switches
Education
Salt Lake Community College 1980 — 1983
Associate of Science (A.S.), Data Processing
Cori Brown's Convergys Experience November 1999 - February 2000
Job Financial Services Professional
Industry Financial Services
Experience
Sunrise Fast Cash November 2007 - April 2009
Jacksonville Temporary Staffing March 2007 - September 2007
Speedy Loan March 2006 - December 2006
Liberty Tax Service January 2006 - April 2006
Kelly Services September 2004 - February 2005
Christine Jacobson October 2002 - May 2004
Convergys November 1999 - February 2000
Packard Bell/ NEC November 1998 - July 1999
Education
Salt Lake Community College 2002 — 2002
CNA
Utah College of Massage Therapy 1993 — 1994
Massage Therapist
Sunrise Fast Cash November 2007 - April 2009
Jacksonville Temporary Staffing March 2007 - September 2007
Speedy Loan March 2006 - December 2006
Liberty Tax Service January 2006 - April 2006
Kelly Services September 2004 - February 2005
Christine Jacobson October 2002 - May 2004
Convergys November 1999 - February 2000
Packard Bell/ NEC November 1998 - July 1999
Education
Salt Lake Community College 2002 — 2002
CNA
Utah College of Massage Therapy 1993 — 1994
Massage Therapist
Eric Farr's Convergys Experience May 2004 - March 2005
Job Business Analyst at American Express
Industry Financial Services
Experience
American Express May 2010 - Present
Consult-net March 2005 - May 2010
Convergys May 2004 - March 2005
Skills
AS/400, Windows, DOS, MS Office Suite
Education
Salt Lake Community College 1991 — 1993
Associate of Science (AS), General Studies
American Express May 2010 - Present
Consult-net March 2005 - May 2010
Convergys May 2004 - March 2005
Skills
AS/400, Windows, DOS, MS Office Suite
Education
Salt Lake Community College 1991 — 1993
Associate of Science (AS), General Studies
Celeste Felton's Convergys Experience January 2012 - August 2012
Job Telecommunications Professional
Industry Telecommunications
Experience
US Army October 2010 - September 2012
Convergys January 2012 - August 2012
Connexion Point November 2011 - December 2011
Walmart October 2010 - April 2011
Affiliated Computer Services 2009 - 2010
Utah National Guard August 2004 - April 2009
Skills
Management, Training, Social Media, PowerPoint, Troubleshooting, Team Leadership, Microsoft Word, Microsoft Excel, Customer Service, Microsoft Office
Education
Salt Lake Community College 2014 — 2016
Bachelor of Education (B.Ed.), Special Education and Teaching
US Army October 2010 - September 2012
Convergys January 2012 - August 2012
Connexion Point November 2011 - December 2011
Walmart October 2010 - April 2011
Affiliated Computer Services 2009 - 2010
Utah National Guard August 2004 - April 2009
Skills
Management, Training, Social Media, PowerPoint, Troubleshooting, Team Leadership, Microsoft Word, Microsoft Excel, Customer Service, Microsoft Office
Education
Salt Lake Community College 2014 — 2016
Bachelor of Education (B.Ed.), Special Education and Teaching
Jarom Carranza's Convergys Experience October 2010 - March 2011
Job Vacation Planning Counselor at Marriott Vacation Club International
Industry Construction
Experience
TSI Construction January 2012 - Present
Marriott Vacation Club International October 2011 - Present
JK Cleaning November 2007 - October 2011
Convergys October 2010 - March 2011
Skills
Social Networking, Customer Relations, Customer Service
Education
Salt Lake Community College 2007 — 2012
TSI Construction January 2012 - Present
Marriott Vacation Club International October 2011 - Present
JK Cleaning November 2007 - October 2011
Convergys October 2010 - March 2011
Skills
Social Networking, Customer Relations, Customer Service
Education
Salt Lake Community College 2007 — 2012
Craig Romrell's Convergys Experience October 2001 - June 2005
Job APC (Advanced Process Control) Engineer at Metso
Industry Mining & Metals
Experience
Metso July 2013 - Present
Kennecott Utah Copper August 2008 - July 2013
Kennecott Utah Copper March 2007 - July 2013
Intermountain Slurry Seal June 2005 - October 2006
Intermountain Slurry Seal April 2005 - October 2006
Convergys October 2001 - June 2005
Skills
DeltaV Engineering, Control Room Operator, Operations, Six Sigma, Mining, Plant Maintenance, DCS, Minerals, Management, Manufacturing, Metallurgy, Project Planning, Project Management, Training, Maintenance & Repair, Continuous Improvement, Root Cause Analysis, Preventive Maintenance, RCM, PLC, Coal, Maintenance Management
Education
University of Phoenix 2010 — 2014
Copper Hills High School
Salt Lake Community College
University of Phoenix
Associates of Science
Metso July 2013 - Present
Kennecott Utah Copper August 2008 - July 2013
Kennecott Utah Copper March 2007 - July 2013
Intermountain Slurry Seal June 2005 - October 2006
Intermountain Slurry Seal April 2005 - October 2006
Convergys October 2001 - June 2005
Skills
DeltaV Engineering, Control Room Operator, Operations, Six Sigma, Mining, Plant Maintenance, DCS, Minerals, Management, Manufacturing, Metallurgy, Project Planning, Project Management, Training, Maintenance & Repair, Continuous Improvement, Root Cause Analysis, Preventive Maintenance, RCM, PLC, Coal, Maintenance Management
Education
University of Phoenix 2010 — 2014
Copper Hills High School
Salt Lake Community College
University of Phoenix
Associates of Science
Nathan Kelsey's Convergys Experience May 2011 - August 2011
Job Admissions Representative at American One English Schools
Industry Education Management
Experience
American One English Schools August 2011 - Present
Convergys May 2011 - August 2011
Salt City Burger Co. April 2009 - May 2011
Education
University of Utah 2010 — 2011
Bachelor of Arts, Sociology
Salt Lake Community College 2005 — 2009
Associate of Science, Sociology
American One English Schools August 2011 - Present
Convergys May 2011 - August 2011
Salt City Burger Co. April 2009 - May 2011
Education
University of Utah 2010 — 2011
Bachelor of Arts, Sociology
Salt Lake Community College 2005 — 2009
Associate of Science, Sociology
Daniel Motola's Convergys Experience December 2011 - June 2012
Job Collections Representative at Frontier Communications
Industry Telecommunications
Experience
Frontier Communications September 2014 - February 2015
Teleperformance, USA November 2013 - August 2014
Teleperformance, USA August 2012 - November 2013
Convergys December 2011 - June 2012
Adecco Staffing, USA February 2011 - May 2011
Adecco Staffing, USA September 2010 - December 2010
Adecco Staffing, USA March 2010 - May 2010
Adecco Staffing, USA March 2010 - March 2010
Adecco Staffing, USA November 2009 - January 2010
Convergys February 2009 - October 2009
Skills
Customer Service, Internet services, Telecommunication..., Phone Etiquette, Soft skills, Credit Cards, Medicare Advantage, Medicare Prescription..., Medicare Part D, Medicare, Sales, Satellite TV, Clerical Skills, Data Entry, Call Center, Microsoft Office, Empathy, Integrity, Spirituality, Self Worth, Call Centers
Education
Salt Lake Community College 2011 — 2012
Accounting and Finance, Communications
Granite High School 2001 — 2004
General Education, General Studies, 3.8
Frontier Communications September 2014 - February 2015
Teleperformance, USA November 2013 - August 2014
Teleperformance, USA August 2012 - November 2013
Convergys December 2011 - June 2012
Adecco Staffing, USA February 2011 - May 2011
Adecco Staffing, USA September 2010 - December 2010
Adecco Staffing, USA March 2010 - May 2010
Adecco Staffing, USA March 2010 - March 2010
Adecco Staffing, USA November 2009 - January 2010
Convergys February 2009 - October 2009
Skills
Customer Service, Internet services, Telecommunication..., Phone Etiquette, Soft skills, Credit Cards, Medicare Advantage, Medicare Prescription..., Medicare Part D, Medicare, Sales, Satellite TV, Clerical Skills, Data Entry, Call Center, Microsoft Office, Empathy, Integrity, Spirituality, Self Worth, Call Centers
Education
Salt Lake Community College 2011 — 2012
Accounting and Finance, Communications
Granite High School 2001 — 2004
General Education, General Studies, 3.8
Derrick Tate's Convergys Experience 2002 - 2007
Job Operations Processor at Wells Fargo
Industry Banking
Experience
Wells Fargo February 2007 - Present
Convergys 2002 - 2007
VF Factory Outlet 1997 - 1998
Skills
Credit, Banking, Loans
Education
Salt Lake Community College
Wells Fargo February 2007 - Present
Convergys 2002 - 2007
VF Factory Outlet 1997 - 1998
Skills
Credit, Banking, Loans
Education
Salt Lake Community College
Mbuyi M's Convergys Experience March 2011 - August 2012
Job HR/Payroll/Benefits Agent at jcpenney
Industry Human Resources
Experience
jcpenney October 2012 - Present
Convergys March 2011 - August 2012
United States Postal Service May 2007 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML
Education
Salt Lake Community College 2004 — 2007
jcpenney October 2012 - Present
Convergys March 2011 - August 2012
United States Postal Service May 2007 - February 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML
Education
Salt Lake Community College 2004 — 2007
Mindy Loesch's Convergys Experience August 2006 - December 2006
Job Photographer
Industry Photography
Experience
Loesch Photography June 2004 - Present
WesTech Engineering January 2007 - October 2014
Convergys August 2006 - December 2006
Big Daddy's February 2006 - August 2006
Harland Clarke July 2004 - August 2005
Fotogenix June 2003 - June 2004
Skills
Troubleshooting, Microsoft Office, Accurate Data Entry, Adobe Acrobat, Corel, Windows 7, Cellular Communications, Customer Service, AutoCAD, Microsoft Project
Education
Salt Lake Community College 2007 — 2011
Associate of Science (A.S.), General Studies, Emphasis in Business
Southern Utah University 2006 — 2006
Loesch Photography June 2004 - Present
WesTech Engineering January 2007 - October 2014
Convergys August 2006 - December 2006
Big Daddy's February 2006 - August 2006
Harland Clarke July 2004 - August 2005
Fotogenix June 2003 - June 2004
Skills
Troubleshooting, Microsoft Office, Accurate Data Entry, Adobe Acrobat, Corel, Windows 7, Cellular Communications, Customer Service, AutoCAD, Microsoft Project
Education
Salt Lake Community College 2007 — 2011
Associate of Science (A.S.), General Studies, Emphasis in Business
Southern Utah University 2006 — 2006
Chris Chrysler's Convergys Experience July 1997 - October 2000
Job Estate Manager at Algonquin LLC
Industry Financial Services
Experience
Cisco Systems October 2000 - September 2014
Convergys July 1997 - October 2000
Software Support, Inc January 1997 - June 1997
Skills
Cisco Technologies, TCP/IP, Routing, Data Center, IP, OSPF, Network Architecture, Switches, Networking
Education
Salt Lake Community College 2014 — 2015
Associate's Degree, Geographic Information Science and Cartography
Salt Lake Community College 2013 — 2013
Solar Photovoltaics
Westminster College 1993 — 1995
Bachelor of Science (BSc), Finance, General
Salt Lake Community College 1992 — 1993
none, none
Cisco Systems October 2000 - September 2014
Convergys July 1997 - October 2000
Software Support, Inc January 1997 - June 1997
Skills
Cisco Technologies, TCP/IP, Routing, Data Center, IP, OSPF, Network Architecture, Switches, Networking
Education
Salt Lake Community College 2014 — 2015
Associate's Degree, Geographic Information Science and Cartography
Salt Lake Community College 2013 — 2013
Solar Photovoltaics
Westminster College 1993 — 1995
Bachelor of Science (BSc), Finance, General
Salt Lake Community College 1992 — 1993
none, none
Jacob Seabury's Convergys Experience June 2010 - May 2011
Job Freelance IT Consultant at Goodworks
Industry Information Technology and Services
Experience
Goodworks / Altitude Computers 2006 - Present
Qqest December 2012 - February 2013
HCL Technologies April 2011 - May 2011
Convergys June 2010 - May 2011
Convergys August 2009 - March 2010
Skills
Close Attention to..., Communication, Customer Service, Customer Satisfaction, Microsoft Word, Microsoft SQL Server, Windows 7, Windows XP Pro, Typing, Networking, Computer Hardware, Project Management, Windows XP, Help Desk Support, Servers, System Administration
Education
Salt Lake Community College
Goodworks / Altitude Computers 2006 - Present
Qqest December 2012 - February 2013
HCL Technologies April 2011 - May 2011
Convergys June 2010 - May 2011
Convergys August 2009 - March 2010
Skills
Close Attention to..., Communication, Customer Service, Customer Satisfaction, Microsoft Word, Microsoft SQL Server, Windows 7, Windows XP Pro, Typing, Networking, Computer Hardware, Project Management, Windows XP, Help Desk Support, Servers, System Administration
Education
Salt Lake Community College
Natalie Andersen's Convergys Experience May 2010 - August 2010
Job Licensed Health Insurance Agent
Industry Individual & Family Services
Experience
The Road Home February 2015 - April 2015
United States Postal Service January 2015 - April 2015
C3 Connect August 2014 - December 2014
Connexion Point (cXp) July 2012 - August 2014
C3/CustomerContactChannels, Inc. August 2010 - May 2012
Convergys May 2010 - August 2010
Skills
Call Centers, Customer Service, Team Building, Customer Satisfaction, Training, Leadership, Strategic Planning, Account Management, Team Leadership, Microsoft Excel, Coaching, Quality Assurance, Handle Confidential..., Multimedia, At Multitasking, Typing, Microsoft Word, Outlook, Individual Health..., 10 Key, Cashiering, Windows
Education
University of Utah 2013 — 2015
Bachelor's degree, Sociology
Salt Lake Community College 2005 — 2009
Associate of Science (AS), Interior Design
The Road Home February 2015 - April 2015
United States Postal Service January 2015 - April 2015
C3 Connect August 2014 - December 2014
Connexion Point (cXp) July 2012 - August 2014
C3/CustomerContactChannels, Inc. August 2010 - May 2012
Convergys May 2010 - August 2010
Skills
Call Centers, Customer Service, Team Building, Customer Satisfaction, Training, Leadership, Strategic Planning, Account Management, Team Leadership, Microsoft Excel, Coaching, Quality Assurance, Handle Confidential..., Multimedia, At Multitasking, Typing, Microsoft Word, Outlook, Individual Health..., 10 Key, Cashiering, Windows
Education
University of Utah 2013 — 2015
Bachelor's degree, Sociology
Salt Lake Community College 2005 — 2009
Associate of Science (AS), Interior Design
Jennifer Kleckner's Convergys Experience September 2013 - March 2014
Job Nanny at Neighbor
Industry Fine Art
Experience
Nanny March 2014 - Present
Convergys September 2013 - March 2014
Neighbor June 2013 - September 2013
The Church of Jesus Christ of Latter-day Saints - Human Resources November 2011 - May 2013
Rolling Meadows Elementary September 2009 - June 2011
Skills
Sewing, Dance, Childcare, Teaching, Singing, Creative Writing
Education
Salt Lake Community College 2009 — 2013
Nanny March 2014 - Present
Convergys September 2013 - March 2014
Neighbor June 2013 - September 2013
The Church of Jesus Christ of Latter-day Saints - Human Resources November 2011 - May 2013
Rolling Meadows Elementary September 2009 - June 2011
Skills
Sewing, Dance, Childcare, Teaching, Singing, Creative Writing
Education
Salt Lake Community College 2009 — 2013
Ken Robison's Convergys Experience 2002 - 2003
Job Technical Support / Customer Service
Industry Computer Networking
Experience
Cymphonix 2013 - 2013
Professional Education Institute 2010 - 2013
Cymphonix 2008 - 2009
Professional Education Institute 2003 - 2006
Convergys 2002 - 2003
Skills
Cisco Networking, Internet Security, Computer Security, Technical Writing, Customer Satisfaction, Customer Service, Technical Support, Process Improvement
Education
University of Utah
Bachelors of Business, Information Systems
Salt Lake Community College
Associates of Business
Cymphonix 2013 - 2013
Professional Education Institute 2010 - 2013
Cymphonix 2008 - 2009
Professional Education Institute 2003 - 2006
Convergys 2002 - 2003
Skills
Cisco Networking, Internet Security, Computer Security, Technical Writing, Customer Satisfaction, Customer Service, Technical Support, Process Improvement
Education
University of Utah
Bachelors of Business, Information Systems
Salt Lake Community College
Associates of Business
Rochelle Romero's Convergys Experience November 2010 - March 2011
Job GSE at Smashburger
Industry Restaurants
Experience
Smashburger May 2014 - Present
Macy's March 2012 - January 2014
Convergys November 2010 - March 2011
Skills
Retail, Visual Merchandising, Retail Sales, Store Management, Merchandising
Education
Utah Valley University 2014 — 2015
Communication, General
Salt Lake Community College 2011 — 2014
General Studies
Smashburger May 2014 - Present
Macy's March 2012 - January 2014
Convergys November 2010 - March 2011
Skills
Retail, Visual Merchandising, Retail Sales, Store Management, Merchandising
Education
Utah Valley University 2014 — 2015
Communication, General
Salt Lake Community College 2011 — 2014
General Studies
Aristides Campos's Convergys Experience January 2014 - Present
Job customer service at Convergys
Industry Consumer Services
Experience
Convergys January 2014 - Present
Xerox September 2013 - December 2013
ot's auto March 2008 - September 2013
Education
Salt Lake Community College 2011 — 2015
clearfield job corp 2006 — 2008
high school diploma, Welding Engineering Technology/Technician
Convergys January 2014 - Present
Xerox September 2013 - December 2013
ot's auto March 2008 - September 2013
Education
Salt Lake Community College 2011 — 2015
clearfield job corp 2006 — 2008
high school diploma, Welding Engineering Technology/Technician
Samantha Holladay's Convergys Experience June 2013 - Present
Job Technical Assistance Service at Convergys
Industry Telecommunications
Experience
Convergys June 2013 - Present
Kneaders Bakery and Cafe March 2012 - January 2013
Arctic Circle August 2008 - March 2012
Skills
Data Entry, Windows 7, Customer Support
Education
Salt Lake Community College 2014 — 2016
N/A, Pediatric Nurse/Nursing
Convergys June 2013 - Present
Kneaders Bakery and Cafe March 2012 - January 2013
Arctic Circle August 2008 - March 2012
Skills
Data Entry, Windows 7, Customer Support
Education
Salt Lake Community College 2014 — 2016
N/A, Pediatric Nurse/Nursing
Brandon Whiting's Convergys Experience March 2015 - August 2015
Job Logistics/Embarkation NCO at United States Marine Corps
Industry Military
Experience
Convergys March 2015 - August 2015
United States Marine Corps April 2011 - February 2015
Teleperformance, USA January 2011 - April 2011
Absolute Air June 2010 - January 2011
Teleperformance, USA September 2009 - June 2010
Sabinsa Corporation June 2009 - September 2009
Primerica October 2007 - June 2009
The Wendy's Company February 2007 - October 2007
Kmart Corporation September 2006 - December 2006
Mountain Rock Music July 2006 - September 2006
Skills
Logistics Management, Detail Oriented, Process Improvement, Professional..., Customer-focused Service, Strategic Planning, Transportation Planning, Operational Planning, Microsoft Excel, Microsoft Word, Security Clearance, Military Operations, PowerPoint, Military, Troubleshooting, Defense, DoD, Command, Weapons, Military Training, Military Experience, Training, Organizational...
Education
Salt Lake Community College 2015 — 2018
Associate’s Degree, Computer Engineering, N/A
Nebo School District Adult High School 2009 — 2009
High School, General Studies, Diploma
Springville High School 2004 — 2007
General Studies
Convergys March 2015 - August 2015
United States Marine Corps April 2011 - February 2015
Teleperformance, USA January 2011 - April 2011
Absolute Air June 2010 - January 2011
Teleperformance, USA September 2009 - June 2010
Sabinsa Corporation June 2009 - September 2009
Primerica October 2007 - June 2009
The Wendy's Company February 2007 - October 2007
Kmart Corporation September 2006 - December 2006
Mountain Rock Music July 2006 - September 2006
Skills
Logistics Management, Detail Oriented, Process Improvement, Professional..., Customer-focused Service, Strategic Planning, Transportation Planning, Operational Planning, Microsoft Excel, Microsoft Word, Security Clearance, Military Operations, PowerPoint, Military, Troubleshooting, Defense, DoD, Command, Weapons, Military Training, Military Experience, Training, Organizational...
Education
Salt Lake Community College 2015 — 2018
Associate’s Degree, Computer Engineering, N/A
Nebo School District Adult High School 2009 — 2009
High School, General Studies, Diploma
Springville High School 2004 — 2007
General Studies
David Fail's Convergys Experience 2001 - May 2005
Job Manager, Information Technology at Synchrony Financial
Industry Financial Services
Experience
Synchrony Financial (Formerly GE Capital Retail Bank) May 2005 - Present
Convergys 2001 - May 2005
Skills
Call Centers, IT Operations, IT Management
Education
Salt Lake Community College
Associate of Science (A.S.), Computer Science
Granger High School 1989 — 1991
Synchrony Financial (Formerly GE Capital Retail Bank) May 2005 - Present
Convergys 2001 - May 2005
Skills
Call Centers, IT Operations, IT Management
Education
Salt Lake Community College
Associate of Science (A.S.), Computer Science
Granger High School 1989 — 1991
Ryan Ulibarri's Convergys Experience February 2009 - August 2010
Job Manager, Restaurant Care at GrubHub
Industry Consumer Services
Experience
GrubHub Inc. August 2011 - Present
Xerox October 2010 - April 2011
Convergys February 2009 - August 2010
Skills
Customer Service, Team Building, Microsoft Office, Operations Management, Microsoft Excel, Management, Strategic Planning, Microsoft Word, Customer Satisfaction, Team Leadership, Salesforce.com, Account Management, Customer Retention, Sales, Customer Experience, CRM, Leadership, Time Management
Education
Salt Lake Community College
GrubHub Inc. August 2011 - Present
Xerox October 2010 - April 2011
Convergys February 2009 - August 2010
Skills
Customer Service, Team Building, Microsoft Office, Operations Management, Microsoft Excel, Management, Strategic Planning, Microsoft Word, Customer Satisfaction, Team Leadership, Salesforce.com, Account Management, Customer Retention, Sales, Customer Experience, CRM, Leadership, Time Management
Education
Salt Lake Community College
Jacob Bateman's Convergys Experience June 2008 - February 2010
Job Server Administration Unisys
Industry Information Technology and Services
Experience
Unisys August 2010 - August 2015
Teleperformance USA March 2010 - August 2010
Convergys June 2008 - February 2010
Albertsons January 2008 - June 2008
Skills
Windows Server, Active Directory, Windows, Servers, Troubleshooting, VMware, Microsoft Office, System Administration, ITIL, Disaster Recovery, Operating Systems, Network Administration, Windows 7, Networking, Technical Support, Data Center
Education
Weber State University 2014 — 2016
Bachelor's of Science : Networking Administration and Management
Salt Lake Community College 2012 — 2014
Associate of Science (A.S.), Computer Science
Unisys August 2010 - August 2015
Teleperformance USA March 2010 - August 2010
Convergys June 2008 - February 2010
Albertsons January 2008 - June 2008
Skills
Windows Server, Active Directory, Windows, Servers, Troubleshooting, VMware, Microsoft Office, System Administration, ITIL, Disaster Recovery, Operating Systems, Network Administration, Windows 7, Networking, Technical Support, Data Center
Education
Weber State University 2014 — 2016
Bachelor's of Science : Networking Administration and Management
Salt Lake Community College 2012 — 2014
Associate of Science (A.S.), Computer Science
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT