Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Matt Wehrman Matt Wehrman's Convergys Experience May 1996 - May 2012
Job Software Architect at CoStrategix
Industry Information Technology and Services
Experience
CoStrategix May 2013 - Present
NetCracker May 2012 - May 2013
Convergys May 1996 - May 2012
Skills
C++, PL/SQL, Oracle SQL, Systems Analysis, C, Perl, Web Development, Wordpress, Revenue Recognition, Financial Reporting, SQL, Oracle, Unix, XML, SDLC, Software Development, Software Project..., Web Services, Requirements Analysis, NCPDP, Pharmacy Benefit..., Agile Project Management, Scrum, Business Analysis, Solution Architecture, Database Design, Requirements Gathering, Unix Shell Scripting
Education
University of Dayton 1992 — 1996
BS, Comupter Science
CoStrategix May 2013 - Present
NetCracker May 2012 - May 2013
Convergys May 1996 - May 2012
Skills
C++, PL/SQL, Oracle SQL, Systems Analysis, C, Perl, Web Development, Wordpress, Revenue Recognition, Financial Reporting, SQL, Oracle, Unix, XML, SDLC, Software Development, Software Project..., Web Services, Requirements Analysis, NCPDP, Pharmacy Benefit..., Agile Project Management, Scrum, Business Analysis, Solution Architecture, Database Design, Requirements Gathering, Unix Shell Scripting
Education
University of Dayton 1992 — 1996
BS, Comupter Science
Jason Adkins Jason Adkins's Convergys Experience July 2006 - February 2007
Job Digital Retouch/ Finisher Graphic Designer
Industry Graphic Design
Experience
Netflix April 2015 - Present
J DesignFactory August 2002 - Present
Allied Advertising & Public Relations February 2007 - August 2008
Convergys July 2006 - February 2007
Convergys September 2003 - July 2006
Corel Corporation September 2002 - August 2003
Skills
Photoshop, Illustrator, InDesign, QuarkXPress, HTML, Microsoft Office, Visio, Graphic Arts, Digital Photography, Mac OS, Computer Graphics, Graphic Design, Graphics, Advertising, Image Manipulation
Education
University of Colorado Denver 1998 — 1999
Bachelor of Science (B.S.), Computer Information Systems & Business Management
Metropolitan State University of Denver 1995 — 1998
Bachelor of Science, Computer Information Systems & Business Management
Netflix April 2015 - Present
J DesignFactory August 2002 - Present
Allied Advertising & Public Relations February 2007 - August 2008
Convergys July 2006 - February 2007
Convergys September 2003 - July 2006
Corel Corporation September 2002 - August 2003
Skills
Photoshop, Illustrator, InDesign, QuarkXPress, HTML, Microsoft Office, Visio, Graphic Arts, Digital Photography, Mac OS, Computer Graphics, Graphic Design, Graphics, Advertising, Image Manipulation
Education
University of Colorado Denver 1998 — 1999
Bachelor of Science (B.S.), Computer Information Systems & Business Management
Metropolitan State University of Denver 1995 — 1998
Bachelor of Science, Computer Information Systems & Business Management
Kari Fretschel Kari Fretschel's Convergys Experience March 2008 - August 2009
Job Project Manager at American Academy of Neurology
Industry Marketing and Advertising
Experience
American Academy of Neurology August 2012 - Present
Ipsos ASI October 2011 - August 2012
Ipsos ASI August 2009 - October 2011
Convergys March 2008 - August 2009
Ipsos ASI July 2006 - March 2008
MeadWestvaco April 2005 - May 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Market Research, Advertising Research, PowerPoint, Data Analysis, Quality Control, Questionnaire Design, Project Management, Nonprofits, MS Project, Marketing, Strategic Planning, Marketing Communications, Marketing Research
Education
University of Dayton 2002 — 2006
Bachelor of Science, Marketing, Operations Management
American Academy of Neurology August 2012 - Present
Ipsos ASI October 2011 - August 2012
Ipsos ASI August 2009 - October 2011
Convergys March 2008 - August 2009
Ipsos ASI July 2006 - March 2008
MeadWestvaco April 2005 - May 2006
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Market Research, Advertising Research, PowerPoint, Data Analysis, Quality Control, Questionnaire Design, Project Management, Nonprofits, MS Project, Marketing, Strategic Planning, Marketing Communications, Marketing Research
Education
University of Dayton 2002 — 2006
Bachelor of Science, Marketing, Operations Management
Antonio Porch Antonio Porch's Convergys Experience August 2010 - March 2011
Job Recruiter at J.P. Morgan
Industry Information Technology and Services
Experience
J.P. Morgan February 2014 - Present
TEKsystems April 2013 - January 2014
TEKsystems June 2012 - April 2013
TEKsystems April 2011 - June 2012
Convergys August 2010 - March 2011
U.S. Census January 2010 - July 2010
U.S. Census January 2010 - July 2010
Convergys September 2009 - January 2010
Coors Fitness Center May 2007 - September 2007
Gove Middle School March 2006 - June 2006
Skills
Infrastructure, VoIP, Routers, Cisco Technologies, Troubleshooting, Servers, System Deployment, VMware, Call Center, Network Administration, Active Directory, VPN, Security, Data Center, Networking, Call Centers, Staffing Services, Management, System Administration, Technical Support, Citrix, Staff Augmentation, Leadership, Talent Management, Switches, Windows Server, Disaster Recovery, Network Engineering, Software Documentation, Operating Systems, Network Security, Visio, Training, IT Service Management, IT Operations, Time Management, Information Technology, Microsoft Technologies, Virtualization, Hardware, Windows 7, Microsoft Exchange, Cloud Computing, Vendor Management, XP, SharePoint, Integration, Help Desk Support, Windows XP, Internet Recruiting
Education
Daniels College of Business 2003 — 2007
Bachelor's, Real Estate/Marketing
University of Denver 2003 — 2007
BSBA, Real Estate/Marketing
Denver East
J.P. Morgan February 2014 - Present
TEKsystems April 2013 - January 2014
TEKsystems June 2012 - April 2013
TEKsystems April 2011 - June 2012
Convergys August 2010 - March 2011
U.S. Census January 2010 - July 2010
U.S. Census January 2010 - July 2010
Convergys September 2009 - January 2010
Coors Fitness Center May 2007 - September 2007
Gove Middle School March 2006 - June 2006
Skills
Infrastructure, VoIP, Routers, Cisco Technologies, Troubleshooting, Servers, System Deployment, VMware, Call Center, Network Administration, Active Directory, VPN, Security, Data Center, Networking, Call Centers, Staffing Services, Management, System Administration, Technical Support, Citrix, Staff Augmentation, Leadership, Talent Management, Switches, Windows Server, Disaster Recovery, Network Engineering, Software Documentation, Operating Systems, Network Security, Visio, Training, IT Service Management, IT Operations, Time Management, Information Technology, Microsoft Technologies, Virtualization, Hardware, Windows 7, Microsoft Exchange, Cloud Computing, Vendor Management, XP, SharePoint, Integration, Help Desk Support, Windows XP, Internet Recruiting
Education
Daniels College of Business 2003 — 2007
Bachelor's, Real Estate/Marketing
University of Denver 2003 — 2007
BSBA, Real Estate/Marketing
Denver East
Tia (Nash) Brown Tia (Nash) Brown's Convergys Experience February 2004 - June 2005
Job Vice President Business Development at Xerox
Industry Consumer Services
Experience
Xerox February 2015 - Present
Xerox March 2012 - January 2015
Xerox (Affiliated Computer Services, a Xerox company) June 2009 - March 2012
Xerox (Affiliated Computer Services, a Xerox company) March 2009 - May 2009
EquaTerra June 2005 - January 2009
Convergys February 2004 - June 2005
Convergys August 2003 - February 2004
Convergys March 2003 - August 2003
Skills
Vendor Management, Program Management, Project Management, BPO, Business Development, Outsourcing, Management, Cross-functional Team..., Proposal Writing, Leadership, Process Improvement, Business Process..., Government, Operations Management, Business Strategy, Analysis, Team Management, Software Documentation, Account Management, CRM, Sales Operations, Sales Process, Strategic Partnerships, Strategy, New Business Development, Training, Change Management, Recruiting, Team Leadership, SaaS, Cloud Computing, Competitive Analysis, Executive Management, Salesforce.com, Solution Selling, Team Building, Contract Management, Sales, Direct Sales, Marketing, Forecasting, Human Resources, Management Consulting, Contract Negotiation, Sourcing, Enterprise Software, Professional Services, Strategic Planning, Customer Service, Business Analysis
Education
University of Florida
B.A., Political Science
University of Florida
M.A., Management of Colleges and Universities
Xerox February 2015 - Present
Xerox March 2012 - January 2015
Xerox (Affiliated Computer Services, a Xerox company) June 2009 - March 2012
Xerox (Affiliated Computer Services, a Xerox company) March 2009 - May 2009
EquaTerra June 2005 - January 2009
Convergys February 2004 - June 2005
Convergys August 2003 - February 2004
Convergys March 2003 - August 2003
Skills
Vendor Management, Program Management, Project Management, BPO, Business Development, Outsourcing, Management, Cross-functional Team..., Proposal Writing, Leadership, Process Improvement, Business Process..., Government, Operations Management, Business Strategy, Analysis, Team Management, Software Documentation, Account Management, CRM, Sales Operations, Sales Process, Strategic Partnerships, Strategy, New Business Development, Training, Change Management, Recruiting, Team Leadership, SaaS, Cloud Computing, Competitive Analysis, Executive Management, Salesforce.com, Solution Selling, Team Building, Contract Management, Sales, Direct Sales, Marketing, Forecasting, Human Resources, Management Consulting, Contract Negotiation, Sourcing, Enterprise Software, Professional Services, Strategic Planning, Customer Service, Business Analysis
Education
University of Florida
B.A., Political Science
University of Florida
M.A., Management of Colleges and Universities
Joni Ammer Joni Ammer's Convergys Experience March 2014 - Present
Job Account Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2014 - Present
Stream Global Services November 2012 - Present
Alpine Access September 2010 - June 2012
TeleTech Government Solutions March 2008 - September 2010
TeleTech December 2005 - February 2008
TeleTech August 2004 - November 2005
Hewlett-Packard 1993 - 1995
Hewlett-Packard 1990 - 1993
Hewlett-Packard 1988 - 1990
Skills
BPO, Call Center, Call Centers, Account Management, Sales, Process Improvement, Leadership, Cloud Computing, Customer Satisfaction, Workforce Management, Quality Assurance, Vendor Management, Contact Centers, Avaya, Inbound Marketing, Outsourcing, Management, Call Center Development, ITIL, Business Process..., Business Process..., Customer Experience, Performance Management, CRM, Service Delivery, Employee Engagement, Operations Management, IVR, Professional Services, Customer Service, Telecommunications, Business Development, Customer Retention, Program Management, Telemarketing, Team Management, Offshoring, Sales Operations, Cross-functional Team..., SaaS, Strategy
Education
University of Denver - Daniels College of Business 1998 — 2001
MBA, Finance
University of Illinois at Urbana-Champaign - College of Business 1985 — 1987
BS, Commerce
Convergys March 2014 - Present
Stream Global Services November 2012 - Present
Alpine Access September 2010 - June 2012
TeleTech Government Solutions March 2008 - September 2010
TeleTech December 2005 - February 2008
TeleTech August 2004 - November 2005
Hewlett-Packard 1993 - 1995
Hewlett-Packard 1990 - 1993
Hewlett-Packard 1988 - 1990
Skills
BPO, Call Center, Call Centers, Account Management, Sales, Process Improvement, Leadership, Cloud Computing, Customer Satisfaction, Workforce Management, Quality Assurance, Vendor Management, Contact Centers, Avaya, Inbound Marketing, Outsourcing, Management, Call Center Development, ITIL, Business Process..., Business Process..., Customer Experience, Performance Management, CRM, Service Delivery, Employee Engagement, Operations Management, IVR, Professional Services, Customer Service, Telecommunications, Business Development, Customer Retention, Program Management, Telemarketing, Team Management, Offshoring, Sales Operations, Cross-functional Team..., SaaS, Strategy
Education
University of Denver - Daniels College of Business 1998 — 2001
MBA, Finance
University of Illinois at Urbana-Champaign - College of Business 1985 — 1987
BS, Commerce
Jimmy Hersh Jimmy Hersh's Convergys Experience February 1999 - February 2000
Job Corporate Trainer/Curriculum Developer
Industry Professional Training & Coaching
Experience
Wellpoint/Blue Cross Blue Shield May 2012 - Present
Tartarus January 2010 - May 2012
ASF International Business Services January 2009 - January 2010
Kaiser Permanente July 2007 - January 2009
Ironwood Communications Denver CO January 2005 - February 2006
The Moving World Denver CO October 2001 - December 2004
AT&T Denver CO March 2000 - September 2001
Convergys February 1999 - February 2000
Primestar by Direct TV Englewood Co Team June 1992 - November 1998
Skills
Systems and Technology..., Curriculum Development, Sales Operations, Healthcare, Restaurant Management, Training, Teacher Training, Sociology, Management, Call Centers, Software Documentation, Process Improvement, Business Analysis, Leadership Development, Research, E-commerce, Coaching, Employee Training, Team Building, Instructor-led Training, Training Delivery, Curriculum Design, Blended Learning, Learning Management
Education
University of Colorado at Denver
Wellpoint/Blue Cross Blue Shield May 2012 - Present
Tartarus January 2010 - May 2012
ASF International Business Services January 2009 - January 2010
Kaiser Permanente July 2007 - January 2009
Ironwood Communications Denver CO January 2005 - February 2006
The Moving World Denver CO October 2001 - December 2004
AT&T Denver CO March 2000 - September 2001
Convergys February 1999 - February 2000
Primestar by Direct TV Englewood Co Team June 1992 - November 1998
Skills
Systems and Technology..., Curriculum Development, Sales Operations, Healthcare, Restaurant Management, Training, Teacher Training, Sociology, Management, Call Centers, Software Documentation, Process Improvement, Business Analysis, Leadership Development, Research, E-commerce, Coaching, Employee Training, Team Building, Instructor-led Training, Training Delivery, Curriculum Design, Blended Learning, Learning Management
Education
University of Colorado at Denver
Eric Steiner Eric Steiner's Convergys Experience 1989 - 2004
Job FHSAA Umpire
Industry Banking
Experience
FHSAA January 2013 - Present
EverBank July 2013 - March 2014
M&I Bank October 2011 - September 2012
Wachovia, A Wells Fargo Company 2007 - October 2011
Wachovia, A Wells Fargo Company 2005 - 2006
Convergys 1989 - 2004
Skills
Credit, Financial Analysis, Risk Management, Banking, SDLC, Mortgage Lending, Business Analysis, Sales Management, Retail Banking, Credit Analysis, Real Estate Financing, Residential Mortgages, Jumbo Mortgage, Apple, Microsoft Office, Building Relationships, PC, MacBook Pro, Software Development, Sports Coaching, Fundraising, Mortgage Banking, Loans, Management, Loan Origination, Portfolio Management, Financial Services, CRM, FHA
Education
University of Florida 1980 — 1984
BS, Computer Science
Darlington High School 1974 — 1978
High School Diploma
FHSAA January 2013 - Present
EverBank July 2013 - March 2014
M&I Bank October 2011 - September 2012
Wachovia, A Wells Fargo Company 2007 - October 2011
Wachovia, A Wells Fargo Company 2005 - 2006
Convergys 1989 - 2004
Skills
Credit, Financial Analysis, Risk Management, Banking, SDLC, Mortgage Lending, Business Analysis, Sales Management, Retail Banking, Credit Analysis, Real Estate Financing, Residential Mortgages, Jumbo Mortgage, Apple, Microsoft Office, Building Relationships, PC, MacBook Pro, Software Development, Sports Coaching, Fundraising, Mortgage Banking, Loans, Management, Loan Origination, Portfolio Management, Financial Services, CRM, FHA
Education
University of Florida 1980 — 1984
BS, Computer Science
Darlington High School 1974 — 1978
High School Diploma
Joseph E. Cooper IV Joseph E. Cooper IV's Convergys Experience October 2010 - Present
Job Associate Manager at Convergys
Industry Telecommunications
Experience
Convergys October 2010 - Present
State of Colorado, Division of Insurance May 2009 - October 2010
Buck Consultants October 2001 - November 2008
Skills
Employee Benefits, HR Consulting, Defined Benefit, Talent Management, Performance Management, Employee Engagement, Benefits Administration, Human Resources, Project Management, Analytics, Business Process..., Client Presentation, People Development, Team Leadership
Education
University of Florida 1995 — 2001
Master of Science, Mathematics
Convergys October 2010 - Present
State of Colorado, Division of Insurance May 2009 - October 2010
Buck Consultants October 2001 - November 2008
Skills
Employee Benefits, HR Consulting, Defined Benefit, Talent Management, Performance Management, Employee Engagement, Benefits Administration, Human Resources, Project Management, Analytics, Business Process..., Client Presentation, People Development, Team Leadership
Education
University of Florida 1995 — 2001
Master of Science, Mathematics
Jeffrey Segebarth Jeffrey Segebarth's Convergys Experience February 2003 - January 2006
Job Area VP of Sales at SOASTA, Inc.
Industry Computer Software
Experience
SOASTA, Inc. November 2014 - Present
WhoKnows Inc. July 2013 - November 2014
NewsGator Technologies April 2008 - August 2013
JDS Realty Investment, LLC. January 2002 - August 2011
WebTrends January 2006 - April 2008
Convergys February 2003 - January 2006
Inktomi 1999 - 2002
Parametric Technology Corporation 1997 - 1999
Nextel 1993 - 1995
Skills
Social Media, SharePoint, Strategic Sales, Enterprise Software, Cloud Computing, Selling, Sales Management, Account Management, Lead Generation, Enterprise 2.0, Enterprise Content..., Salesforce.com, Strategy, Project Management, Business Intelligence, Web Analytics, Professional Services, SaaS, Content Management, Solution Selling
Education
University of Dayton 1989 — 1993
BA, Communications / Marketing
Marian Catholic 1985 — 1989
SOASTA, Inc. November 2014 - Present
WhoKnows Inc. July 2013 - November 2014
NewsGator Technologies April 2008 - August 2013
JDS Realty Investment, LLC. January 2002 - August 2011
WebTrends January 2006 - April 2008
Convergys February 2003 - January 2006
Inktomi 1999 - 2002
Parametric Technology Corporation 1997 - 1999
Nextel 1993 - 1995
Skills
Social Media, SharePoint, Strategic Sales, Enterprise Software, Cloud Computing, Selling, Sales Management, Account Management, Lead Generation, Enterprise 2.0, Enterprise Content..., Salesforce.com, Strategy, Project Management, Business Intelligence, Web Analytics, Professional Services, SaaS, Content Management, Solution Selling
Education
University of Dayton 1989 — 1993
BA, Communications / Marketing
Marian Catholic 1985 — 1989
Chester Anderson's Convergys Experience 2013 - August 2014
Job Technical Support
Industry Information Technology and Services
Experience
Kaiser Permanente November 2014 - Present
Brothers and Sisters Keeper August 2010 - Present
Convergys 2013 - August 2014
A-CTI May 2009 - May 2010
ADMISSIONS/MARKETING KC Distance Learning, Inc January 2007 - February 2009
COLLEGE ADMISSIONS/MARKETING American Intercontinental University January 2006 - January 2007
Harte-Hanks Direct Marketing January 2004 - January 2006
Gattis Great Pizza January 2003 - January 2004
National Presort Services January 1998 - January 2003
Skills
Leadership, Marketing Strategy, Marketing, Program Management, Account Management, Team Building, Fundraising, Management, Project Management, Program Development, Coaching, Sales, Customer Service, Training, Social Media, Negotiation, Digital Marketing, Salesforce.com, Social Media Marketing, Email Marketing, Human Resources, Social Networking, Online Advertising, Retail, Event Planning, Marketing Communications, Public Speaking, Interviews, Project Planning
Education
Philander Smith College
AA, Sociology
University of Houston
BBA, MIS
Kaiser Permanente November 2014 - Present
Brothers and Sisters Keeper August 2010 - Present
Convergys 2013 - August 2014
A-CTI May 2009 - May 2010
ADMISSIONS/MARKETING KC Distance Learning, Inc January 2007 - February 2009
COLLEGE ADMISSIONS/MARKETING American Intercontinental University January 2006 - January 2007
Harte-Hanks Direct Marketing January 2004 - January 2006
Gattis Great Pizza January 2003 - January 2004
National Presort Services January 1998 - January 2003
Skills
Leadership, Marketing Strategy, Marketing, Program Management, Account Management, Team Building, Fundraising, Management, Project Management, Program Development, Coaching, Sales, Customer Service, Training, Social Media, Negotiation, Digital Marketing, Salesforce.com, Social Media Marketing, Email Marketing, Human Resources, Social Networking, Online Advertising, Retail, Event Planning, Marketing Communications, Public Speaking, Interviews, Project Planning
Education
Philander Smith College
AA, Sociology
University of Houston
BBA, MIS
Cody Ward Cody Ward's Convergys Experience May 2014 - Present
Job Apple Lead Technical Support Rep at Convergys
Industry Legal Services
Experience
Convergys May 2014 - Present
Minuteman Press 2008 - 2011
Skills
Small Business, Customer Service, Negotiation, Microsoft Office, Contract Negotiation, Strategic Planning, Management, Marketing, Public Speaking, Microsoft Word, Business, New Business Development, Microsoft Excel, Sales, Marketing Strategy
Education
University of Florida - Fredric G. Levin College of Law 2010 — 2013
Juris Doctor, Law
University of Florida 2006 — 2010
Bachelor's Degree, Psychology
Convergys May 2014 - Present
Minuteman Press 2008 - 2011
Skills
Small Business, Customer Service, Negotiation, Microsoft Office, Contract Negotiation, Strategic Planning, Management, Marketing, Public Speaking, Microsoft Word, Business, New Business Development, Microsoft Excel, Sales, Marketing Strategy
Education
University of Florida - Fredric G. Levin College of Law 2010 — 2013
Juris Doctor, Law
University of Florida 2006 — 2010
Bachelor's Degree, Psychology
Beverly A. Bruton's Convergys Experience October 2013 - Present
Job Experienced Executive Assistant / IT Technician
Industry Information Technology and Services
Experience
Convergys October 2013 - Present
EasyWebsitesNow.com January 2010 - December 2013
MediaEdge Communications, LLC December 2011 - April 2013
WG Pitts Company February 2007 - July 2010
Workway February 2009 - April 2009
ICI Homes Land Development August 2005 - August 2006
Vestcor Construction Services, Inc. November 1996 - June 2005
Carnett-Partsnett Systems, Inc. July 1984 - June 1994
Skills
Office Administration, Web Design, Wordpress, Outlook, Word, Microsoft Office, Customer Service, Market Planning, Microsoft Word, Project Management, HTML, Sales
Education
Florida State College of Jacksonville 2013 — 2015
Associate of Science (AS)
University of Florida 2011 — 2011
University of Florida
Paxon Sr. High School
Diploma
Convergys October 2013 - Present
EasyWebsitesNow.com January 2010 - December 2013
MediaEdge Communications, LLC December 2011 - April 2013
WG Pitts Company February 2007 - July 2010
Workway February 2009 - April 2009
ICI Homes Land Development August 2005 - August 2006
Vestcor Construction Services, Inc. November 1996 - June 2005
Carnett-Partsnett Systems, Inc. July 1984 - June 1994
Skills
Office Administration, Web Design, Wordpress, Outlook, Word, Microsoft Office, Customer Service, Market Planning, Microsoft Word, Project Management, HTML, Sales
Education
Florida State College of Jacksonville 2013 — 2015
Associate of Science (AS)
University of Florida 2011 — 2011
University of Florida
Paxon Sr. High School
Diploma
Marek Skrodzki Marek Skrodzki's Convergys Experience November 2006 - June 2010
Job Payroll Supervisor NE&CE at Tetra Pak
Industry Information Technology and Services
Experience
Tetra Pak February 2014 - Present
NorthgateArinso June 2010 - January 2014
Convergys November 2006 - June 2010
Sykes February 2004 - November 2006
IBM Global Services January 1999 - December 2000
Skills
Payroll, Payroll Processing, SAP HR, HRIS, Benefits Administration, Benefits, Employee Relations, HR Policies, Compensation, Union, Onboarding, Salary, Employee Benefits, ADP, PeopleSoft, HR Consulting, Labor Relations, HR Transformation
Education
Academy of Economy in Poznań 1991 — 1994
Master, Marketing
University of Gdansk 1989 — 1991
Tetra Pak February 2014 - Present
NorthgateArinso June 2010 - January 2014
Convergys November 2006 - June 2010
Sykes February 2004 - November 2006
IBM Global Services January 1999 - December 2000
Skills
Payroll, Payroll Processing, SAP HR, HRIS, Benefits Administration, Benefits, Employee Relations, HR Policies, Compensation, Union, Onboarding, Salary, Employee Benefits, ADP, PeopleSoft, HR Consulting, Labor Relations, HR Transformation
Education
Academy of Economy in Poznań 1991 — 1994
Master, Marketing
University of Gdansk 1989 — 1991
Jeffrey Rudd Jeffrey Rudd's Convergys Experience January 1995 - June 1997
Job President Zipkord Solutions
Industry Consumer Electronics
Experience
CMO America, dba ZipKord Solutions June 2001 - Present
CMO America January 2000 - Present
CMO Digital January 2001 - December 2011
Critical Path September 1999 - December 2004
Sapient January 1998 - September 1999
LHS Communications July 1997 - February 1998
Convergys January 1995 - June 1997
Skills
Product Management, Start-ups, Product Marketing, Strategic Partnerships, Product Development, E-commerce, New Business Development, Strategic Planning, Business Development, Sales Management, Cross-functional Team..., Mobile Devices, Manufacturing, International Sales, Consumer Electronics, Account Management, Key Account Management, Brand Development, Selling, Marketing, Go-to-market Strategy, Business Planning, Competitive Analysis, Strategy, International Business, Market Planning, Sales Operations, Leadership, Consumer Products, B2B, Product Launch, Solution Selling, Direct Sales, Sales, Pricing, Marketing Management, Marketing Strategy, P&L Management, Entrepreneurship, Brand Management, Forecasting, Retail, Business Strategy, Channel Partners, Lead Generation, Trade Shows, Market Analysis, Executive Management, Multi-channel Marketing, Sales Process
Education
Land Mark Education 1996 — 2003
Forum, Advance Course
University of Florida - Warrington College Of Business 1989 — 1993
BS, Management & Marketing
CMO America, dba ZipKord Solutions June 2001 - Present
CMO America January 2000 - Present
CMO Digital January 2001 - December 2011
Critical Path September 1999 - December 2004
Sapient January 1998 - September 1999
LHS Communications July 1997 - February 1998
Convergys January 1995 - June 1997
Skills
Product Management, Start-ups, Product Marketing, Strategic Partnerships, Product Development, E-commerce, New Business Development, Strategic Planning, Business Development, Sales Management, Cross-functional Team..., Mobile Devices, Manufacturing, International Sales, Consumer Electronics, Account Management, Key Account Management, Brand Development, Selling, Marketing, Go-to-market Strategy, Business Planning, Competitive Analysis, Strategy, International Business, Market Planning, Sales Operations, Leadership, Consumer Products, B2B, Product Launch, Solution Selling, Direct Sales, Sales, Pricing, Marketing Management, Marketing Strategy, P&L Management, Entrepreneurship, Brand Management, Forecasting, Retail, Business Strategy, Channel Partners, Lead Generation, Trade Shows, Market Analysis, Executive Management, Multi-channel Marketing, Sales Process
Education
Land Mark Education 1996 — 2003
Forum, Advance Course
University of Florida - Warrington College Of Business 1989 — 1993
BS, Management & Marketing
Beth McClelland Beth McClelland's Convergys Experience January 2013 - May 2014
Job Consumer Services Professional
Industry Consumer Services
Experience
Graco July 2015 - Present
Donaldson Air Filtration 2014 - Present
Convergys January 2013 - May 2014
Zumbro House INC February 2012 - September 2012
Kairos Youth Services January 2010 - June 2011
Skills
Organizational..., superior customer..., Customer Satisfaction, Employee Training, Computer Proficiency, Child Advocacy, Oral & Written..., Sales Operations, Operations Management, Juvenile Delinquency, Family Law, Customer Oriented
Education
University of Great Falls 2009 — 2009
None, Mental and Social Health Services and Allied Professions, 3.5
Burnsville Senior High School 1993 — 2006
Graco July 2015 - Present
Donaldson Air Filtration 2014 - Present
Convergys January 2013 - May 2014
Zumbro House INC February 2012 - September 2012
Kairos Youth Services January 2010 - June 2011
Skills
Organizational..., superior customer..., Customer Satisfaction, Employee Training, Computer Proficiency, Child Advocacy, Oral & Written..., Sales Operations, Operations Management, Juvenile Delinquency, Family Law, Customer Oriented
Education
University of Great Falls 2009 — 2009
None, Mental and Social Health Services and Allied Professions, 3.5
Burnsville Senior High School 1993 — 2006
Kimberly Withers Kimberly Withers's Convergys Experience January 2002 - March 2004
Job Admissions Assistant at Shands at Lake Shore RMC
Industry Human Resources
Experience
Shands at Lake Shore RMC May 2014 - Present
Walmart Distribution June 2004 - June 2009
Martin County Parks and Recreation March 2004 - June 2004
Convergys January 2002 - March 2004
Education
University of Florida 2006 — 2008
Bachelor's Degree, Business Administration and Management, General
Shands at Lake Shore RMC May 2014 - Present
Walmart Distribution June 2004 - June 2009
Martin County Parks and Recreation March 2004 - June 2004
Convergys January 2002 - March 2004
Education
University of Florida 2006 — 2008
Bachelor's Degree, Business Administration and Management, General
Bruce Acheson Bruce Acheson's Convergys Experience January 2010 - July 2011
Job
Industry Computer Software
Experience
Transversal Corporation Ltd April 2015 - Present
ECENTA America, Inc. February 2012 - April 2015
The Service Council November 2011 - June 2012
Convergys January 2010 - July 2011
Chordiant Software April 2008 - November 2009
Genesys Telecommunications Labs March 2004 - April 2008
SkillFusion Software March 2003 - March 2004
Oracle Corporation November 1999 - January 2003
Vantive Corporation 1997 - 1999
Skills
Microsoft Office, Direct Sales, Sales Presentations, Customer Relations, International Business, Social Networking, Word, Excel, PowerPoint, Consultative Selling, Outlook, Alliances, Call Center, SaaS, Channel, Cloud Computing, Strategic Partnerships, Business Alliances, Selling, CRM, Call Centers, Enterprise Software, Go-to-market Strategy, Customer Service, Professional Services, Customer Experience, Account Management, Business Intelligence, Management, Product Marketing, Leadership, Sales Operations, Telecommunications, Sales, Solution Selling, Strategy
Education
University of Hawaii at Manoa
3 BA, Philosophy, Sociology, Education
Transversal Corporation Ltd April 2015 - Present
ECENTA America, Inc. February 2012 - April 2015
The Service Council November 2011 - June 2012
Convergys January 2010 - July 2011
Chordiant Software April 2008 - November 2009
Genesys Telecommunications Labs March 2004 - April 2008
SkillFusion Software March 2003 - March 2004
Oracle Corporation November 1999 - January 2003
Vantive Corporation 1997 - 1999
Skills
Microsoft Office, Direct Sales, Sales Presentations, Customer Relations, International Business, Social Networking, Word, Excel, PowerPoint, Consultative Selling, Outlook, Alliances, Call Center, SaaS, Channel, Cloud Computing, Strategic Partnerships, Business Alliances, Selling, CRM, Call Centers, Enterprise Software, Go-to-market Strategy, Customer Service, Professional Services, Customer Experience, Account Management, Business Intelligence, Management, Product Marketing, Leadership, Sales Operations, Telecommunications, Sales, Solution Selling, Strategy
Education
University of Hawaii at Manoa
3 BA, Philosophy, Sociology, Education
Bobby Kazee Bobby Kazee's Convergys Experience 1997 - Present
Job Regional HR Business Partner at Convergys
Industry Information Technology and Services
Experience
Convergys 1997 - Present
United Company 1989 - 1997
The Southland Corporation 1982 - 1989
Skills
Performance Management, Call Center, Employee Relations, Talent Acquisition, Customer Experience, Change Management, Process Improvement, BPO, Outsourcing, Coaching, Employee Engagement, Workforce Management, Talent Management, Employee Management, Account Management, Human Resources, Recruiting, Applicant Tracking..., Operations Management, Training, Customer Service, Employee Benefits, Onboarding, Employee Training, Vendor Management, Customer Satisfaction, Team Building, Personnel Management, Management, HRIS, Organizational..., Leadership Development, Sourcing, Call Centers, Technical Recruiting, Benefits Administration, Succession Planning, Leadership, Customer Retention, Temporary Placement, Interviews, Internet Recruiting, College Recruiting, Screening, Workforce Planning, Deferred Compensation, Benefits Negotiation, PeopleSoft, New Hire Orientations, HR Policies
Education
University of Houston
Convergys 1997 - Present
United Company 1989 - 1997
The Southland Corporation 1982 - 1989
Skills
Performance Management, Call Center, Employee Relations, Talent Acquisition, Customer Experience, Change Management, Process Improvement, BPO, Outsourcing, Coaching, Employee Engagement, Workforce Management, Talent Management, Employee Management, Account Management, Human Resources, Recruiting, Applicant Tracking..., Operations Management, Training, Customer Service, Employee Benefits, Onboarding, Employee Training, Vendor Management, Customer Satisfaction, Team Building, Personnel Management, Management, HRIS, Organizational..., Leadership Development, Sourcing, Call Centers, Technical Recruiting, Benefits Administration, Succession Planning, Leadership, Customer Retention, Temporary Placement, Interviews, Internet Recruiting, College Recruiting, Screening, Workforce Planning, Deferred Compensation, Benefits Negotiation, PeopleSoft, New Hire Orientations, HR Policies
Education
University of Houston
Tracey Ledwick Thie's Convergys Experience March 2001 - February 2011
Job Senior Consultant at Illumination Works, LLC
Industry Information Technology and Services
Experience
Illumination Works, LLC August 2011 - Present
Convergys March 2001 - February 2011
Professional Data Resources December 1996 - March 2001
McDonnell Douglas (merged with Boeing in 1997) March 1996 - December 1996
Systems Engineering & Management Company July 1990 - December 1996
Skills
PL/SQL, Oracle, SQL, Software Development, Microsoft SQL Server, Data Modeling, XML, T-SQL, CSS, C#, SQL*Plus, Website Creation, Digital Photography, Crystal Reports, Database Design, Database Administration, Databases, Oracle SQL Developer
Education
University of Dayton
Computer Science
Illumination Works, LLC August 2011 - Present
Convergys March 2001 - February 2011
Professional Data Resources December 1996 - March 2001
McDonnell Douglas (merged with Boeing in 1997) March 1996 - December 1996
Systems Engineering & Management Company July 1990 - December 1996
Skills
PL/SQL, Oracle, SQL, Software Development, Microsoft SQL Server, Data Modeling, XML, T-SQL, CSS, C#, SQL*Plus, Website Creation, Digital Photography, Crystal Reports, Database Design, Database Administration, Databases, Oracle SQL Developer
Education
University of Dayton
Computer Science
Alison Hunt's Convergys Experience 2004 - 2010
Job Salesforce Trust Operations & Programs, Project Manager
Industry Computer Networking
Experience
salesforce.com September 2014 - Present
salesforce.com September 2012 - Present
Salesforce.com July 2010 - September 2012
Convergys 2004 - 2010
DigitalThink 2001 - 2004
Organic 2000 - 2001
Compaq 1997 - 2000
Skills
Project Management, Scrum Master Certified, Security, Data Center, Troubleshooting, Technical Support, VPN, Cloud Computing, Enterprise Software, Servers, SaaS, Networking, Firewalls, Process Improvement, Vendor Management, IT Operations, Software Documentation, Disaster Recovery, System Administration
Education
University of Hawaii at Manoa 1989 — 1992
Bachelor's Degree, Entrepreneurial Studies
Windward Community College 1987 — 1989
AA, Liberal Studies
Archbishop Mitty
Saint Christophers
salesforce.com September 2014 - Present
salesforce.com September 2012 - Present
Salesforce.com July 2010 - September 2012
Convergys 2004 - 2010
DigitalThink 2001 - 2004
Organic 2000 - 2001
Compaq 1997 - 2000
Skills
Project Management, Scrum Master Certified, Security, Data Center, Troubleshooting, Technical Support, VPN, Cloud Computing, Enterprise Software, Servers, SaaS, Networking, Firewalls, Process Improvement, Vendor Management, IT Operations, Software Documentation, Disaster Recovery, System Administration
Education
University of Hawaii at Manoa 1989 — 1992
Bachelor's Degree, Entrepreneurial Studies
Windward Community College 1987 — 1989
AA, Liberal Studies
Archbishop Mitty
Saint Christophers
Andrew Morris, SPHR's Convergys Experience June 2006 - August 2010
Job Director of Business Process Solutions at Acosta Sales & Marketing
Industry Outsourcing/Offshoring
Experience
Acosta Sales & Marketing October 2010 - Present
Convergys June 2006 - August 2010
Convergys May 2003 - June 2006
Convergys May 2002 - April 2003
Convergys August 1999 - April 2002
Skills
BPO, Customer Satisfaction, Call Center, Operations Management, Vendor Management, Performance Management, Workforce Management, Change Management, Customer Service, Leadership, Process Improvement, Offshoring, Sales Operations, Outsourcing, Team Building, Business Process..., CRM, Call Centers, Team Leadership, Analysis, Program Management, Human Resources, Strategy, Business Analysis, Customer Experience, Employee Relations, Talent Management, Employee Engagement, Management, Cross-functional Team..., Training, Account Management, Business Development, Coaching, Team Management, P&L Management, Business Process, Executive Management, Leadership Development, Management Consulting, Forecasting
Education
University of Florida - Warrington College Of Business 1996 — 1998
MBA
University of Florida 1991 — 1995
BS, Psychology
University of Florida - Warrington College of Business Administration 1991 — 1995
BS, Marketing
Acosta Sales & Marketing October 2010 - Present
Convergys June 2006 - August 2010
Convergys May 2003 - June 2006
Convergys May 2002 - April 2003
Convergys August 1999 - April 2002
Skills
BPO, Customer Satisfaction, Call Center, Operations Management, Vendor Management, Performance Management, Workforce Management, Change Management, Customer Service, Leadership, Process Improvement, Offshoring, Sales Operations, Outsourcing, Team Building, Business Process..., CRM, Call Centers, Team Leadership, Analysis, Program Management, Human Resources, Strategy, Business Analysis, Customer Experience, Employee Relations, Talent Management, Employee Engagement, Management, Cross-functional Team..., Training, Account Management, Business Development, Coaching, Team Management, P&L Management, Business Process, Executive Management, Leadership Development, Management Consulting, Forecasting
Education
University of Florida - Warrington College Of Business 1996 — 1998
MBA
University of Florida 1991 — 1995
BS, Psychology
University of Florida - Warrington College of Business Administration 1991 — 1995
BS, Marketing
Diane Mazzoli Diane Mazzoli's Convergys Experience 2005 - 2008
Job Organizational Effectiveness Consultant
Industry Management Consulting
Experience
btr Consulting January 2002 - Present
Obsidian Analysis, Inc 2012 - 2013
Cardinal Health March 2009 - February 2012
Apogee Career 2011 - 2012
Avaya 2008 - 2009
Convergys 2005 - 2008
UnitedHealth Group 2004 - 2007
Goldman Sachs 2006 - 2006
ADP 2003 - 2005
University of Massachusetts 2000 - 2003
Skills
Certifications:, Myers Briggs Type..., Advanced Facilitation, Coaching, Performance Management, Team Building, Business Analysis, Problem Solving, Workshop Facilitation, Program Management, Change Management, Healthcare, Organizational..., Organizational..., Strategic Planning, Cross-functional Team..., Process Improvement, Training, Leadership, Leadership Development, Analysis, Business Process, Human Resources, Start-ups
Education
University of Delaware - Lerner College of Business and Economics 1978 — 1982
BS Business Administration, Finance, cum Laude
btr Consulting January 2002 - Present
Obsidian Analysis, Inc 2012 - 2013
Cardinal Health March 2009 - February 2012
Apogee Career 2011 - 2012
Avaya 2008 - 2009
Convergys 2005 - 2008
UnitedHealth Group 2004 - 2007
Goldman Sachs 2006 - 2006
ADP 2003 - 2005
University of Massachusetts 2000 - 2003
Skills
Certifications:, Myers Briggs Type..., Advanced Facilitation, Coaching, Performance Management, Team Building, Business Analysis, Problem Solving, Workshop Facilitation, Program Management, Change Management, Healthcare, Organizational..., Organizational..., Strategic Planning, Cross-functional Team..., Process Improvement, Training, Leadership, Leadership Development, Analysis, Business Process, Human Resources, Start-ups
Education
University of Delaware - Lerner College of Business and Economics 1978 — 1982
BS Business Administration, Finance, cum Laude
Troy Boyette Troy Boyette's Convergys Experience 2000 - 2008
Job Vice President Business Integration at ChangeNFX, LLC
Industry Marketing and Advertising
Experience
ChangeNFX, LLC August 2014 - Present
Galleon Systems, Inc. 1999 - Present
Parents Everywhere,Inc. January 2007 - December 2011
SimpleK12 (InfoSource, Inc.) September 2012 - August 2013
SimpleK12 (InfoSource, Inc.) September 2010 - September 2012
Convergys 2000 - 2008
Andersen Consulting 1995 - 1999
Skills
Business Process..., Online Advertising, Web Marketing, Marketing, Social Media, Email Marketing, Online Product Launches, SEO, Training, Mobile Marketing, Small Business, Marketing Strategy, Social Media Marketing, Leadership, Online Marketing, SEM, Entrepreneurship, E-commerce, Strategic Partnerships, Advertising
Education
University of Florida 1989 — 1995
BS, Business - Decision Information Science
ChangeNFX, LLC August 2014 - Present
Galleon Systems, Inc. 1999 - Present
Parents Everywhere,Inc. January 2007 - December 2011
SimpleK12 (InfoSource, Inc.) September 2012 - August 2013
SimpleK12 (InfoSource, Inc.) September 2010 - September 2012
Convergys 2000 - 2008
Andersen Consulting 1995 - 1999
Skills
Business Process..., Online Advertising, Web Marketing, Marketing, Social Media, Email Marketing, Online Product Launches, SEO, Training, Mobile Marketing, Small Business, Marketing Strategy, Social Media Marketing, Leadership, Online Marketing, SEM, Entrepreneurship, E-commerce, Strategic Partnerships, Advertising
Education
University of Florida 1989 — 1995
BS, Business - Decision Information Science
Jim Hartman's Convergys Experience July 2000 - December 2007
Job HR Business Partner at Xavier University
Industry Human Resources
Experience
Xavier University September 2014 - Present
Reisenfeld & Associates LPA, LLC March 2008 - July 2014
Convergys July 2000 - December 2007
Convergys January 1992 - June 2000
Convergys October 1990 - December 1991
Skills
Employee Relations, Employee Hiring, Benefits, Compensation, New Hire Orientation, Team Building, Vendor Management, New Hire Orientations, Employee Benefits, Deferred Compensation, Recruiting, Performance Management, Talent Management, Talent Acquisition, Training, Management, Human Resources, Leadership, CRM, College Recruiting, Hiring, Employee Engagement, Benefits Administration, Labor Relations
Education
University of Dayton 1973 — 1977
Bachelor’s Degree, Mathematics/Economics
Xavier University 1981 — 1985
MBA
Xavier University September 2014 - Present
Reisenfeld & Associates LPA, LLC March 2008 - July 2014
Convergys July 2000 - December 2007
Convergys January 1992 - June 2000
Convergys October 1990 - December 1991
Skills
Employee Relations, Employee Hiring, Benefits, Compensation, New Hire Orientation, Team Building, Vendor Management, New Hire Orientations, Employee Benefits, Deferred Compensation, Recruiting, Performance Management, Talent Management, Talent Acquisition, Training, Management, Human Resources, Leadership, CRM, College Recruiting, Hiring, Employee Engagement, Benefits Administration, Labor Relations
Education
University of Dayton 1973 — 1977
Bachelor’s Degree, Mathematics/Economics
Xavier University 1981 — 1985
MBA
Sisteria T. Simmons's Convergys Experience May 2006 - August 2006
Job Sourcing Specialist
Industry Staffing and Recruiting
Experience
iMethods September 2011 - Present
Garden City Elementary School September 2009 - August 2011
George A. Smathers Libraries at the University of Florida August 2005 - May 2009
Three River Legal Service Inc. January 2009 - April 2009
Convergys May 2006 - August 2006
Skills
Strategic Planning, Customer Service, Microsoft Office, Research, Coaching, Marketing, Project Management, Sourcing, Social Media, Outlook, Microsoft Excel, PowerPoint, Team Building
Education
University of North Florida 2009 — 2011
Masters, Public Administration
University of Florida 2005 — 2009
Bachelor of Arts, Anthropology
iMethods September 2011 - Present
Garden City Elementary School September 2009 - August 2011
George A. Smathers Libraries at the University of Florida August 2005 - May 2009
Three River Legal Service Inc. January 2009 - April 2009
Convergys May 2006 - August 2006
Skills
Strategic Planning, Customer Service, Microsoft Office, Research, Coaching, Marketing, Project Management, Sourcing, Social Media, Outlook, Microsoft Excel, PowerPoint, Team Building
Education
University of North Florida 2009 — 2011
Masters, Public Administration
University of Florida 2005 — 2009
Bachelor of Arts, Anthropology
Marian Desimone Marian Desimone's Convergys Experience January 2008 - May 2011
Job Marketing Director: Business Value at Dun & Bradstreet
Industry Management Consulting
Experience
Dun & Bradstreet April 2015 - Present
Zintro Inc. 2011 - Present
Lawrence Associates September 2013 - April 2015
D3M, LLC June 2011 - August 2013
Convergys January 2008 - May 2011
Lawrence Associates September 2003 - February 2007
CyberChallenge Technologies 1991 - 2002
MCI Telecommunication 1981 - 1991
Ames Division of Miles Laboratories 1978 - 1981
Skills
Business Value, Sales Management, Sales Operations, Strategic Account..., Sales Enablement, Case Studies, Business Planning, New Business Development, Business Modeling, National Sales Training, Sales Leadership..., Organizational Design, Voice of the Customer, Proposal Writing, Marketing Strategy, Marketing, Selling, Business Development, Business Analysis, Cross-functional Team..., Program Management, Start-ups, Strategy, Leadership, Solution Selling, Management Consulting, Strategic Planning, Analytics, Outsourcing, Training, Sales
Education
University of Connecticut 1973 — 1977
BS, Medical Technology
Villanova University
Six Sigma Green Belt
New Britain High School
Dun & Bradstreet April 2015 - Present
Zintro Inc. 2011 - Present
Lawrence Associates September 2013 - April 2015
D3M, LLC June 2011 - August 2013
Convergys January 2008 - May 2011
Lawrence Associates September 2003 - February 2007
CyberChallenge Technologies 1991 - 2002
MCI Telecommunication 1981 - 1991
Ames Division of Miles Laboratories 1978 - 1981
Skills
Business Value, Sales Management, Sales Operations, Strategic Account..., Sales Enablement, Case Studies, Business Planning, New Business Development, Business Modeling, National Sales Training, Sales Leadership..., Organizational Design, Voice of the Customer, Proposal Writing, Marketing Strategy, Marketing, Selling, Business Development, Business Analysis, Cross-functional Team..., Program Management, Start-ups, Strategy, Leadership, Solution Selling, Management Consulting, Strategic Planning, Analytics, Outsourcing, Training, Sales
Education
University of Connecticut 1973 — 1977
BS, Medical Technology
Villanova University
Six Sigma Green Belt
New Britain High School
Lee Kayne Lee Kayne's Convergys Experience December 2009 - February 2011
Job Senior Vice President of Enterprise Sales at OpenSpan
Industry Computer Software
Experience
OpenSpan August 2015 - Present
Genesys November 2013 - August 2015
Echopass February 2011 - November 2013
Convergys December 2009 - February 2011
SOAdesk, a Vertical Thought Company (acquired by Cicero, Inc) March 2009 - December 2009
Infor ( Epiphany-CRM Division) August 2006 - December 2008
Concerto Software (Aspect Software) April 1993 - March 2006
SIEMENS (IBM, ROLM) January 1983 - April 1994
Skills
Channel, Strategic Partnerships, Team Building, Relationship Management, B2B, SaaS, Positioning, Consultative Sales..., Strategy, CRM, Enterprise Software, Product Marketing, Solution Selling, Contract Negotiation, Direct Sales, P&L Accountability, Business Development, New Business Development, Product Development, Account Management, Sales Presentations, Lead Generation, Professional Services, Selling, Cloud Computing, Customer Satisfaction, Leadership, Demand Generation, Sales Operations, Management, Product Management, Call Centers, Channel Partners, Sales Process, Business Strategy, Business Intelligence, Sales Management, Customer Experience, Executive Management, Go-to-market Strategy, Strategic Planning, Sales, Start-ups, Marketing, Salesforce.com, Forecasting, Multi-channel Marketing, Entrepreneurship, Program Management, Marketing Strategy
Education
University of Florida 1979 — 1981
MBA, Marketing, Finance
University of Florida - Warrington College of Business Administration 1974 — 1978
BS, Management
OpenSpan August 2015 - Present
Genesys November 2013 - August 2015
Echopass February 2011 - November 2013
Convergys December 2009 - February 2011
SOAdesk, a Vertical Thought Company (acquired by Cicero, Inc) March 2009 - December 2009
Infor ( Epiphany-CRM Division) August 2006 - December 2008
Concerto Software (Aspect Software) April 1993 - March 2006
SIEMENS (IBM, ROLM) January 1983 - April 1994
Skills
Channel, Strategic Partnerships, Team Building, Relationship Management, B2B, SaaS, Positioning, Consultative Sales..., Strategy, CRM, Enterprise Software, Product Marketing, Solution Selling, Contract Negotiation, Direct Sales, P&L Accountability, Business Development, New Business Development, Product Development, Account Management, Sales Presentations, Lead Generation, Professional Services, Selling, Cloud Computing, Customer Satisfaction, Leadership, Demand Generation, Sales Operations, Management, Product Management, Call Centers, Channel Partners, Sales Process, Business Strategy, Business Intelligence, Sales Management, Customer Experience, Executive Management, Go-to-market Strategy, Strategic Planning, Sales, Start-ups, Marketing, Salesforce.com, Forecasting, Multi-channel Marketing, Entrepreneurship, Program Management, Marketing Strategy
Education
University of Florida 1979 — 1981
MBA, Marketing, Finance
University of Florida - Warrington College of Business Administration 1974 — 1978
BS, Management
Chirayu Patel Chirayu Patel's Convergys Experience October 2003 - February 2007
Job Oracle Database Developer
Industry Information Technology and Services
Experience
NorthgateArinso July 2009 - Present
Merrill Lynch August 2007 - July 2009
Availity, LLC February 2007 - August 2007
Convergys October 2003 - February 2007
JEA March 2001 - October 2003
City of Jacksonville February 2000 - March 2001
CSX Technology July 1997 - January 2000
AT&T Universal Card Services June 1995 - August 1996
Skills
PL/SQL, Oracle, ETL, Data Modeling, Oracle Application..., Oracle Reports, Database Design, Networking, Oracle SQL Developer, SQL, HTML, Cognos, Perl, VBScript, SQL*Plus, Requirements Analysis, Microsoft SQL Server
Education
University of Florida 1997 — 1999
BSBA, Decision and Information Sciences (DIS)
NorthgateArinso July 2009 - Present
Merrill Lynch August 2007 - July 2009
Availity, LLC February 2007 - August 2007
Convergys October 2003 - February 2007
JEA March 2001 - October 2003
City of Jacksonville February 2000 - March 2001
CSX Technology July 1997 - January 2000
AT&T Universal Card Services June 1995 - August 1996
Skills
PL/SQL, Oracle, ETL, Data Modeling, Oracle Application..., Oracle Reports, Database Design, Networking, Oracle SQL Developer, SQL, HTML, Cognos, Perl, VBScript, SQL*Plus, Requirements Analysis, Microsoft SQL Server
Education
University of Florida 1997 — 1999
BSBA, Decision and Information Sciences (DIS)
Christina Sheets Christina Sheets's Convergys Experience May 2002 - August 2006
Job Mother
Industry Computer Software
Experience
IBM April 2007 - July 2012
Convergys May 2002 - August 2006
Education
University of Florida 2005 — 2006
M.S., Computer Engineering
University of Florida 2001 — 2005
B.S., Computer Science and Mathematics
Rhema Bible Training College
IBM April 2007 - July 2012
Convergys May 2002 - August 2006
Education
University of Florida 2005 — 2006
M.S., Computer Engineering
University of Florida 2001 — 2005
B.S., Computer Science and Mathematics
Rhema Bible Training College
Aaron Angel's Convergys Experience 2000 - Present
Job Sr. System Analyst at Convergys
Industry Information Technology and Services
Experience
Convergys 2000 - Present
EDS June 1990 - May 2000
EDS January 1991 - March 2000
Skills
Unix, Perl, PL/SQL, Solaris, SQL, Troubleshooting, SDLC, Unix Shell Scripting, Operating Systems, Shell Scripting, Visio, Windows, HTML, Linux, SharePoint, Ksh, Awk, NDM, Sh, Automation, JavaScript, MySQL, Red Hat Linux, PHP, Sybase, Security, Computer Hardware, Problem Solving, Tomcat, JCL, Tai Chi Chuan, Qigong, Kung Fu
Education
University of Dayton 1983 — 1987
Bachelor of Fine Arts, Paiting and Sculpture
Convergys 2000 - Present
EDS June 1990 - May 2000
EDS January 1991 - March 2000
Skills
Unix, Perl, PL/SQL, Solaris, SQL, Troubleshooting, SDLC, Unix Shell Scripting, Operating Systems, Shell Scripting, Visio, Windows, HTML, Linux, SharePoint, Ksh, Awk, NDM, Sh, Automation, JavaScript, MySQL, Red Hat Linux, PHP, Sybase, Security, Computer Hardware, Problem Solving, Tomcat, JCL, Tai Chi Chuan, Qigong, Kung Fu
Education
University of Dayton 1983 — 1987
Bachelor of Fine Arts, Paiting and Sculpture
Joseph Kane MBA Joseph Kane MBA's Convergys Experience 2003 - 2005
Job
Industry Information Technology and Services
Experience
JP Morgan Chase May 2011 - Present
Stein Mart, Inc. January 2010 - December 2010
Vistakon - Johnson & Johnson Vision Care, Inc. April 2009 - October 2009
Fidelity National Information Services August 2005 - July 2008
Convergys 2003 - 2005
Citibank 1998 - 2003
AT&T Universal Card Services 1992 - 1998
AT&T Universal Card Services 1990 - 1992
Skills
Information Mapping, Agile Project Management, Program Management, Project Management, Process Improvement, Management, Leadership, Training, Vendor Management, Business Analysis, Analysis, Team Building
Education
University of Florida - Warrington College of Business Administration 1996 — 1998
MBA
University of Hawaii at Manoa 1987 — 1989
Professional Diploma
University of Hawaii at Manoa 1970 — 1974
BA
JP Morgan Chase May 2011 - Present
Stein Mart, Inc. January 2010 - December 2010
Vistakon - Johnson & Johnson Vision Care, Inc. April 2009 - October 2009
Fidelity National Information Services August 2005 - July 2008
Convergys 2003 - 2005
Citibank 1998 - 2003
AT&T Universal Card Services 1992 - 1998
AT&T Universal Card Services 1990 - 1992
Skills
Information Mapping, Agile Project Management, Program Management, Project Management, Process Improvement, Management, Leadership, Training, Vendor Management, Business Analysis, Analysis, Team Building
Education
University of Florida - Warrington College of Business Administration 1996 — 1998
MBA
University of Hawaii at Manoa 1987 — 1989
Professional Diploma
University of Hawaii at Manoa 1970 — 1974
BA
Colleen Massa's Convergys Experience 1993 - 2004
Job Director of Operations at WriterGirl & Associates
Industry Marketing and Advertising
Experience
WriterGirl & Associates September 2013 - Present
WriterGirl & Associates November 2012 - September 2013
WriterGirl & Associates April 2012 - November 2012
Best Upon Request August 2010 - April 2012
Convergys 1993 - 2004
Skills
Team Building, Organizational..., Strategic Planning, Customer Service, Process Improvement, Lead Generation, Email Marketing, Trade Shows, Marketing Communications, Computer Proficiency, Salesforce.com
Education
University of Dayton 1986 — 1990
BS, Business Administration
Greensburg Central Catholic HS 1982 — 1986
WriterGirl & Associates September 2013 - Present
WriterGirl & Associates November 2012 - September 2013
WriterGirl & Associates April 2012 - November 2012
Best Upon Request August 2010 - April 2012
Convergys 1993 - 2004
Skills
Team Building, Organizational..., Strategic Planning, Customer Service, Process Improvement, Lead Generation, Email Marketing, Trade Shows, Marketing Communications, Computer Proficiency, Salesforce.com
Education
University of Dayton 1986 — 1990
BS, Business Administration
Greensburg Central Catholic HS 1982 — 1986
Josh Armentrout Josh Armentrout's Convergys Experience 2002 - 2005
Job Senior Field Systems Associate at EOG Resources
Industry Oil & Energy
Experience
EOG Resources June 2011 - Present
EOG Resources 2008 - July 2011
Genesis Computer Solutions 2005 - 2008
Convergys 2002 - 2005
Skills
Troubleshooting, Network Administration, Wireless Networking, Network Security, Windows 7, Computer Hardware..., Windows 8, IP Networking, Servers, Backup Solutions, Oilfield Services, Game Theory, Video Editing, Photography, DNS, Windows Server, Software Installation, IP, VPN, Active Directory, Technical Support, Networking, IT Management, Software Documentation, Information Technology, Windows, Citrix, XP, Disaster Recovery, VMware, Microsoft Exchange, System Administration, SharePoint, Hardware, Firewalls, Computer Hardware, Microsoft Certified..., Routers, Operating Systems, Data Center, Virtualization, Security, Windows XP, Visio, Cisco Technologies, TCP/IP
Education
Western Governors University 2012 — 2014
Bachelor of Science, IT, IT Security
University of Houston 2000 — 2005
Bachelor of Arts (B.A.), Communication, Multimedia Production
Klein High School 1996 — 1999
EOG Resources June 2011 - Present
EOG Resources 2008 - July 2011
Genesis Computer Solutions 2005 - 2008
Convergys 2002 - 2005
Skills
Troubleshooting, Network Administration, Wireless Networking, Network Security, Windows 7, Computer Hardware..., Windows 8, IP Networking, Servers, Backup Solutions, Oilfield Services, Game Theory, Video Editing, Photography, DNS, Windows Server, Software Installation, IP, VPN, Active Directory, Technical Support, Networking, IT Management, Software Documentation, Information Technology, Windows, Citrix, XP, Disaster Recovery, VMware, Microsoft Exchange, System Administration, SharePoint, Hardware, Firewalls, Computer Hardware, Microsoft Certified..., Routers, Operating Systems, Data Center, Virtualization, Security, Windows XP, Visio, Cisco Technologies, TCP/IP
Education
Western Governors University 2012 — 2014
Bachelor of Science, IT, IT Security
University of Houston 2000 — 2005
Bachelor of Arts (B.A.), Communication, Multimedia Production
Klein High School 1996 — 1999
J Mark Barfield J Mark Barfield's Convergys Experience December 1997 - December 2005
Job at Bar None Creative Solutions, LLC
Industry Marketing and Advertising
Experience
Computer Geek Next Door May 2008 - Present
Bar None Creative Solutions, LLC January 2007 - Present
Connextions March 2006 - November 2006
Convergys December 1997 - December 2005
International Publishing Corp. February 1997 - December 1997
Bar None Creative Emphasis January 1995 - February 1997
Daily Newspapers February 1984 - January 1995
Skills
Press Releases, Political Consulting, Writing, Creative Writing, Copywriting, Magazines, Editing, Editorial, Graphic Design, WordPress, Publishing, Online Marketing, Outsourcing, Call Centers, Process Improvement, CRM, Customer Experience, Team Management, Performance Management
Education
University of South Florida 1980 — 1981
B.A., English - Creative Writing
University of Florida 1975 — 1979
Marketing, Public Relations
Computer Geek Next Door May 2008 - Present
Bar None Creative Solutions, LLC January 2007 - Present
Connextions March 2006 - November 2006
Convergys December 1997 - December 2005
International Publishing Corp. February 1997 - December 1997
Bar None Creative Emphasis January 1995 - February 1997
Daily Newspapers February 1984 - January 1995
Skills
Press Releases, Political Consulting, Writing, Creative Writing, Copywriting, Magazines, Editing, Editorial, Graphic Design, WordPress, Publishing, Online Marketing, Outsourcing, Call Centers, Process Improvement, CRM, Customer Experience, Team Management, Performance Management
Education
University of South Florida 1980 — 1981
B.A., English - Creative Writing
University of Florida 1975 — 1979
Marketing, Public Relations
Greg Coogan Greg Coogan's Convergys Experience October 2011 - January 2012
Job Business Development Transit and Banking at Infineon Technologies
Industry Information Technology and Services
Experience
Infineon Technologies March 2015 - Present
West Bay Partners January 2012 - Present
SAFRAN Morpho May 2012 - October 2014
Convergys October 2011 - January 2012
Convergys June 2011 - October 2011
Convergys November 2010 - June 2011
Emida May 2009 - November 2010
MoreMagic Solutions January 2005 - March 2009
Cable & Wireless Northern Caribbean May 2004 - December 2004
Cable & Wireless Northern Caribbean May 2003 - May 2004
Skills
Mobile Banking, Mobile Commerce, Mobile Payments, Product Management, Sales Management, Mobile Technology, Thought Leadership, Management Consulting, Consultancy, International Project..., Marketing Strategy, Product Marketing, Mobile Solutions, Mobile Communications, LTE, M2M, Smart Cards, Solutions Marketing, NFC, Wireless, Start-ups, Business Development, Mobile Devices, Telecommunications, Sales Operations, Sales, Strategy, Solution Selling, Strategic Partnerships, Lead Generation, Program Management, Leadership, Product Development, Go-to-market Strategy
Education
The University of Connecticut 1981 — 1985
B.S., Marketing
The Morgan School 1977 — 1981
High School Diploma, General Studies
Infineon Technologies March 2015 - Present
West Bay Partners January 2012 - Present
SAFRAN Morpho May 2012 - October 2014
Convergys October 2011 - January 2012
Convergys June 2011 - October 2011
Convergys November 2010 - June 2011
Emida May 2009 - November 2010
MoreMagic Solutions January 2005 - March 2009
Cable & Wireless Northern Caribbean May 2004 - December 2004
Cable & Wireless Northern Caribbean May 2003 - May 2004
Skills
Mobile Banking, Mobile Commerce, Mobile Payments, Product Management, Sales Management, Mobile Technology, Thought Leadership, Management Consulting, Consultancy, International Project..., Marketing Strategy, Product Marketing, Mobile Solutions, Mobile Communications, LTE, M2M, Smart Cards, Solutions Marketing, NFC, Wireless, Start-ups, Business Development, Mobile Devices, Telecommunications, Sales Operations, Sales, Strategy, Solution Selling, Strategic Partnerships, Lead Generation, Program Management, Leadership, Product Development, Go-to-market Strategy
Education
The University of Connecticut 1981 — 1985
B.S., Marketing
The Morgan School 1977 — 1981
High School Diploma, General Studies
Jake Muszynski Jake Muszynski's Convergys Experience September 2000 - July 2001
Job Senior Systems Engineer at Nationwide Children's Hospital
Industry Information Services
Experience
Nationwide Children's Hospital November 2011 - Present
Nationwide Children's Hospital June 2004 - April 2012
Siemens Business Services July 2001 - May 2004
Convergys September 2000 - July 2001
Skills
Active Directory, Group Policy, Systems Management, VDI, SCCM, VMware, Troubleshooting, System Administration, Disaster Recovery, IIS, Data Center, Windows, IT Operations, Software Documentation, TCP/IP, System Deployment, Integration, VMware ESX, Healthcare Information..., Windows Server, Windows 7, Citrix, Technical Support, Application..., DHCP, Software Installation, Embedded Software, Application V, Microsoft Technologies
Education
University of Dayton 1996 — 2000
Bachelor's degree, Secondary Education and Teaching
Nationwide Children's Hospital November 2011 - Present
Nationwide Children's Hospital June 2004 - April 2012
Siemens Business Services July 2001 - May 2004
Convergys September 2000 - July 2001
Skills
Active Directory, Group Policy, Systems Management, VDI, SCCM, VMware, Troubleshooting, System Administration, Disaster Recovery, IIS, Data Center, Windows, IT Operations, Software Documentation, TCP/IP, System Deployment, Integration, VMware ESX, Healthcare Information..., Windows Server, Windows 7, Citrix, Technical Support, Application..., DHCP, Software Installation, Embedded Software, Application V, Microsoft Technologies
Education
University of Dayton 1996 — 2000
Bachelor's degree, Secondary Education and Teaching
Dale Spencer Dale Spencer's Convergys Experience August 2012 - January 2015
Job Director of Business Development
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services March 2015 - Present
Convergys August 2012 - January 2015
Xerox Services (formerly ACS) November 2007 - August 2012
e4e June 2006 - October 2007
Telvista April 2005 - June 2006
StarTek February 2004 - April 2005
Sykes January 2003 - December 2003
EDS 1998 - 2002
Education
University of Colorado Denver
Sutherland Global Services March 2015 - Present
Convergys August 2012 - January 2015
Xerox Services (formerly ACS) November 2007 - August 2012
e4e June 2006 - October 2007
Telvista April 2005 - June 2006
StarTek February 2004 - April 2005
Sykes January 2003 - December 2003
EDS 1998 - 2002
Education
University of Colorado Denver
Christopher Kilpatrick Christopher Kilpatrick's Convergys Experience October 2008 - August 2010
Job Network Analyst at Black Knight Financial Services
Industry Computer Networking
Experience
Black Knight Financial Services August 2012 - Present
Enterprise Integration August 2011 - August 2012
Ascension Health Information Services August 2010 - August 2011
Convergys October 2008 - August 2010
Comcast July 2006 - October 2008
Education
University of Florida 2001 — 2006
Bachelor of Science, Computer Engineering
Black Knight Financial Services August 2012 - Present
Enterprise Integration August 2011 - August 2012
Ascension Health Information Services August 2010 - August 2011
Convergys October 2008 - August 2010
Comcast July 2006 - October 2008
Education
University of Florida 2001 — 2006
Bachelor of Science, Computer Engineering
Dave Mantle Dave Mantle's Convergys Experience January 2010 - Present
Job PMP®, Senior Manager at Convergys specializing in technology and software project management
Industry Information Technology and Services
Experience
Convergys January 2010 - Present
Convergys November 2007 - January 2010
Convergys July 2004 - November 2007
Convergys May 1993 - July 2004
Skills
PMP, MS Project, Unix, Software Development, Requirements Analysis, Vendor Management, Telecommunications, SDLC, Proposal Writing, Change Management, Software Project..., Management, Risk Management, Integration, Leadership, Process Improvement, Service Delivery, Outsourcing, Call Centers, ITIL, Project Management, Proposal Management, Business Process, Program Management, Requirements Gathering, PMO, Business Analysis, Project Portfolio..., Solution Architecture, Business Process..., Contact Center..., MS Project 2010, Value Creation, Problem Solving
Education
University of Phoenix 2003 — 2008
MBA, Technology
University of Dayton 1985 — 1989
Bachelor of Science in Business, Management Information Systems
Convergys January 2010 - Present
Convergys November 2007 - January 2010
Convergys July 2004 - November 2007
Convergys May 1993 - July 2004
Skills
PMP, MS Project, Unix, Software Development, Requirements Analysis, Vendor Management, Telecommunications, SDLC, Proposal Writing, Change Management, Software Project..., Management, Risk Management, Integration, Leadership, Process Improvement, Service Delivery, Outsourcing, Call Centers, ITIL, Project Management, Proposal Management, Business Process, Program Management, Requirements Gathering, PMO, Business Analysis, Project Portfolio..., Solution Architecture, Business Process..., Contact Center..., MS Project 2010, Value Creation, Problem Solving
Education
University of Phoenix 2003 — 2008
MBA, Technology
University of Dayton 1985 — 1989
Bachelor of Science in Business, Management Information Systems
Brian Trusty Brian Trusty's Convergys Experience January 2007 - November 2011
Job Currently looking for fulltime work, Exp. Assistant Manager, Customer Service, Technical Support, and more.
Industry Consumer Services
Experience
Hobby Lobby February 2013 - Present
Dr. Daggett April 2004 - Present
Convergys January 2007 - November 2011
AOL May 1999 - December 2006
Skills
Microsoft Office, Microsoft Excel, Customer Service, Management, Training, Social Networking, Microsoft Word, Public Speaking, Marketing, Customer Experience, PowerPoint, Time Management, Outlook, Technical Support, Customer Satisfaction, Retail, Teamwork, Inventory Management, Data Entry
Education
University of Great Falls 1985 — 1987
Certificate for Microcomputers Management/Accounting, computers/accounting
Northwest Schools 1984 — 1986
Certificat in Airline/Travel, Airline/Travel
Hobby Lobby February 2013 - Present
Dr. Daggett April 2004 - Present
Convergys January 2007 - November 2011
AOL May 1999 - December 2006
Skills
Microsoft Office, Microsoft Excel, Customer Service, Management, Training, Social Networking, Microsoft Word, Public Speaking, Marketing, Customer Experience, PowerPoint, Time Management, Outlook, Technical Support, Customer Satisfaction, Retail, Teamwork, Inventory Management, Data Entry
Education
University of Great Falls 1985 — 1987
Certificate for Microcomputers Management/Accounting, computers/accounting
Northwest Schools 1984 — 1986
Certificat in Airline/Travel, Airline/Travel
Imran Jafar , MBA's Convergys Experience January 2002 - January 2004
Job Operations /Project Manager at OnPOINT LAB
Industry Hospital & Health Care
Experience
OnPOINT LAB September 2014 - Present
Nizari Progressive Federal Credit Union September 2013 - July 2014
Just Energy April 2012 - August 2013
Just Energy January 2010 - March 2012
Tara Energy March 2005 - December 2009
Tara Energy February 2004 - February 2005
Convergys January 2002 - January 2004
Hilton Hotels & Resorts May 1999 - December 2001
Skills
Product Marketing, Supervisory Skills, Commercial Photography, PowerPoint, Microsoft Excel, Account Management, Forecasting, Customer Service, Process Improvement, Sales Operations, Access, Microsoft Office, Strategic Planning, Microsoft Word, Analysis, Marketing, Strategy, Management, CRM, Sales, Program Management, Product Development, Financial Analysis, Business Development, Business Strategy, Business Analysis, Team Building, Business Planning, New Business Development, Project Management, Finance, Leadership, Training, Budgets, Team Leadership, Data Analysis, Risk Management, Operations Management, Consulting, Business Process..., Time Management, Marketing Strategy, Sales Management
Education
University of Houston 2012 — 2014
MBA, Finance, Strategic, 3.3
University of Houston, C.T. Bauer College of Business 2004 — 2005
BBA, Marketing and Sales
University of Houston, C.T. Bauer College of Business 1997 — 2004
BBA, MIS
Cisco Certification 2001 — 2001
Certificate, CCNA 507
Ceaser Ritz, Swiss Hospitality Institute 1994 — 1995
Diploma, Hotel and Restaurant Management
OnPOINT LAB September 2014 - Present
Nizari Progressive Federal Credit Union September 2013 - July 2014
Just Energy April 2012 - August 2013
Just Energy January 2010 - March 2012
Tara Energy March 2005 - December 2009
Tara Energy February 2004 - February 2005
Convergys January 2002 - January 2004
Hilton Hotels & Resorts May 1999 - December 2001
Skills
Product Marketing, Supervisory Skills, Commercial Photography, PowerPoint, Microsoft Excel, Account Management, Forecasting, Customer Service, Process Improvement, Sales Operations, Access, Microsoft Office, Strategic Planning, Microsoft Word, Analysis, Marketing, Strategy, Management, CRM, Sales, Program Management, Product Development, Financial Analysis, Business Development, Business Strategy, Business Analysis, Team Building, Business Planning, New Business Development, Project Management, Finance, Leadership, Training, Budgets, Team Leadership, Data Analysis, Risk Management, Operations Management, Consulting, Business Process..., Time Management, Marketing Strategy, Sales Management
Education
University of Houston 2012 — 2014
MBA, Finance, Strategic, 3.3
University of Houston, C.T. Bauer College of Business 2004 — 2005
BBA, Marketing and Sales
University of Houston, C.T. Bauer College of Business 1997 — 2004
BBA, MIS
Cisco Certification 2001 — 2001
Certificate, CCNA 507
Ceaser Ritz, Swiss Hospitality Institute 1994 — 1995
Diploma, Hotel and Restaurant Management
Zareen Van Winkle's Convergys Experience November 2013 - July 2014
Job M.A. Candidate, Josef Korbel School of International Studies
Industry International Affairs
Experience
Convergys November 2013 - July 2014
Convergys December 2012 - November 2013
The Duck Store August 2008 - November 2012
Skills
Political Science, International Relations, Comparative Politics, Pakistan, Editing, PowerPoint, Customer Service, Technical Support, Technical Writing, Data Entry, Retail Sales, Merchandising, International Security, Public Policy, Policy Analysis, Terrorism, Afghanistan, Conflict Resolution, International Law, International..., South Asia, Report Writing, Microsoft Office, Microsoft Word, Research, OS X, Intercultural..., Analysis, Microsoft Excel
Education
University of Denver - Josef Korbel School of International Studies 2014 — 2016
Master of Arts (M.A.) Candidate, International Security, 3.6
University of Oregon 2008 — 2012
Bachelor of Arts (B.A.), International Studies, Political Science, 3.73
Convergys November 2013 - July 2014
Convergys December 2012 - November 2013
The Duck Store August 2008 - November 2012
Skills
Political Science, International Relations, Comparative Politics, Pakistan, Editing, PowerPoint, Customer Service, Technical Support, Technical Writing, Data Entry, Retail Sales, Merchandising, International Security, Public Policy, Policy Analysis, Terrorism, Afghanistan, Conflict Resolution, International Law, International..., South Asia, Report Writing, Microsoft Office, Microsoft Word, Research, OS X, Intercultural..., Analysis, Microsoft Excel
Education
University of Denver - Josef Korbel School of International Studies 2014 — 2016
Master of Arts (M.A.) Candidate, International Security, 3.6
University of Oregon 2008 — 2012
Bachelor of Arts (B.A.), International Studies, Political Science, 3.73
Richard Elias Richard Elias's Convergys Experience 1998 - 2002
Job Vice President at Ipsos Connect
Industry Market Research
Experience
Ipsos Connect September 2015 - Present
Ipsos ASI August 2010 - August 2015
NRG Research Group July 2006 - August 2010
Ministry of Health and Long-Term Care August 2005 - May 2006
University of Guelph 2004 - 2006
Ministry of Health and Long-Term Care May 2005 - August 2005
Human Resources Development Canada May 2004 - August 2004
University of Manitoba 2003 - 2004
Convergys 1998 - 2002
Skills
Data Analysis, Statistics, Data Collection, Report Writing, Research Design, Survey Design, Market Research, Analysis, Questionnaires, Copy Testing, Advertising Research, Marketing Research, Segmentation, Proposal Writing, Quantitative Research, Brand Tracking, Advertising, Brand Equity, SPSS, Customer Satisfaction, Questionnaire Design, Analytics, Healthcare, Microsoft Office, Consumer Behaviour, Customer Insight, Qualitative Research, Focus Groups, Strategic Insights
Education
University of Guelph 2004 — 2006
M.A., Social Psychology
University of Manitoba 2000 — 2004
B.A. (Hons.), Psychology
Ipsos Connect September 2015 - Present
Ipsos ASI August 2010 - August 2015
NRG Research Group July 2006 - August 2010
Ministry of Health and Long-Term Care August 2005 - May 2006
University of Guelph 2004 - 2006
Ministry of Health and Long-Term Care May 2005 - August 2005
Human Resources Development Canada May 2004 - August 2004
University of Manitoba 2003 - 2004
Convergys 1998 - 2002
Skills
Data Analysis, Statistics, Data Collection, Report Writing, Research Design, Survey Design, Market Research, Analysis, Questionnaires, Copy Testing, Advertising Research, Marketing Research, Segmentation, Proposal Writing, Quantitative Research, Brand Tracking, Advertising, Brand Equity, SPSS, Customer Satisfaction, Questionnaire Design, Analytics, Healthcare, Microsoft Office, Consumer Behaviour, Customer Insight, Qualitative Research, Focus Groups, Strategic Insights
Education
University of Guelph 2004 — 2006
M.A., Social Psychology
University of Manitoba 2000 — 2004
B.A. (Hons.), Psychology
Leon Fuchs's Convergys Experience June 2013 - November 2013
Job CEO at eSPAradise.com
Industry Health, Wellness and Fitness
Experience
eSPAradise.com April 2015 - Present
Rock Investments GmbH September 2014 - Present
Import & Export November 2013 - August 2014
Convergys June 2013 - November 2013
KGK International GmbH October 2011 - February 2012
Skills
Business Development, Management, Customer Service, Sales, Strategic Planning, Marketing, New Business Development, Leadership, Microsoft Office, Marketing Strategy, SEO, Social Media, PowerPoint, Teamwork, Photoshop, Public Speaking, Event Planning, Time Management, IOS, iPhone Support, Sales Management, Project Management, Product Marketing, Quality Management
Education
University of Hagen 2013 — 2015
Master of Arts (M.A.), Economy
Best-Sabel Business School Berlin 2011 — 2013
Bachelor of Arts (B.A.), International Business
Kolping GmbH 2006 — 2009
IHK Diplom, Office Management/Administration
eSPAradise.com April 2015 - Present
Rock Investments GmbH September 2014 - Present
Import & Export November 2013 - August 2014
Convergys June 2013 - November 2013
KGK International GmbH October 2011 - February 2012
Skills
Business Development, Management, Customer Service, Sales, Strategic Planning, Marketing, New Business Development, Leadership, Microsoft Office, Marketing Strategy, SEO, Social Media, PowerPoint, Teamwork, Photoshop, Public Speaking, Event Planning, Time Management, IOS, iPhone Support, Sales Management, Project Management, Product Marketing, Quality Management
Education
University of Hagen 2013 — 2015
Master of Arts (M.A.), Economy
Best-Sabel Business School Berlin 2011 — 2013
Bachelor of Arts (B.A.), International Business
Kolping GmbH 2006 — 2009
IHK Diplom, Office Management/Administration
Jerry Simmons Jerry Simmons's Convergys Experience January 2000 - May 2001
Job Project Manager at Construction One, Inc.
Industry Construction
Experience
Construction One, Inc. July 2015 - Present
Advance Sign Group June 2014 - May 2015
Continental Office Environments September 2010 - May 2014
Raybeck Inc. January 2008 - May 2009
Phoenix Construction Solutions LLC April 2006 - January 2008
Lennar Homes May 2004 - January 2006
Raybeck Construction Inc/Raybeck Inc. May 2001 - May 2004
Convergys January 2000 - May 2001
Skills
Process Scheduler, Management, Project Management, Construction, Contract Negotiation, Budgets, Leadership, Construction Management, Customer Service, Sales
Education
Embry Riddle Aeronautical University 2009 — 2011
Master of Business Administration
University of Florida 1997 — 1999
BA, Business Administration
Construction One, Inc. July 2015 - Present
Advance Sign Group June 2014 - May 2015
Continental Office Environments September 2010 - May 2014
Raybeck Inc. January 2008 - May 2009
Phoenix Construction Solutions LLC April 2006 - January 2008
Lennar Homes May 2004 - January 2006
Raybeck Construction Inc/Raybeck Inc. May 2001 - May 2004
Convergys January 2000 - May 2001
Skills
Process Scheduler, Management, Project Management, Construction, Contract Negotiation, Budgets, Leadership, Construction Management, Customer Service, Sales
Education
Embry Riddle Aeronautical University 2009 — 2011
Master of Business Administration
University of Florida 1997 — 1999
BA, Business Administration
Richard (RJ) Rushing Richard (RJ) Rushing's Convergys Experience June 2008 - August 2008
Job Experienced Enterprise Consultant focused on understanding clients key initiatives
Industry Telecommunications
Experience
Windstream March 2015 - Present
U.S. Bank September 2012 - February 2015
University of Dayton March 2010 - April 2010
Convergys June 2008 - August 2008
Skills
Leadership, Sales, Time Management, Social Media, Training, Project Management, Marketing, Microsoft Excel, Social Media Marketing, Analysis, PowerPoint, Research, Customer Service, Management, Microsoft Office
Education
University of Dayton 2007 — 2011
Bachelor, Marketing and Leadership
University of Dayton 2007 — 2011
Bachelor of Science, Business Administration; Marketing and Leadership Management
University of Dayton 2007 — 2011
Bachelor of Science (B.S.), Marketing and Leadership Management
Moeller High School 2003 — 2007
Windstream March 2015 - Present
U.S. Bank September 2012 - February 2015
University of Dayton March 2010 - April 2010
Convergys June 2008 - August 2008
Skills
Leadership, Sales, Time Management, Social Media, Training, Project Management, Marketing, Microsoft Excel, Social Media Marketing, Analysis, PowerPoint, Research, Customer Service, Management, Microsoft Office
Education
University of Dayton 2007 — 2011
Bachelor, Marketing and Leadership
University of Dayton 2007 — 2011
Bachelor of Science, Business Administration; Marketing and Leadership Management
University of Dayton 2007 — 2011
Bachelor of Science (B.S.), Marketing and Leadership Management
Moeller High School 2003 — 2007
Mamun Nabi, CCMA Mamun Nabi, CCMA's Convergys Experience February 1999 - April 2000
Job Technical Lead (Diamond & Escalations) at Check Point Software Technologies
Industry Computer & Network Security
Experience
Check Point Software Technologies, Ltd. September 2013 - Present
Check Point Software Technologies, Ltd. April 2009 - Present
Nokia April 2002 - April 2009
Pantellic Software July 2000 - August 2001
Convergys February 1999 - April 2000
Skills
Checkpoint, Network Security, Firewalls, VPN, Security, Network Architecture, Linux, Information Security, Disaster Recovery, Network Administration, Network Design, Routing, Networking, VMware, CCMA, VSX, Provider-1, Firewall-1, CCSE, Crossbeam XOS
Education
University of Houston 1994 — 1997
B.Sc, Computer Science
Check Point Software Technologies, Ltd. September 2013 - Present
Check Point Software Technologies, Ltd. April 2009 - Present
Nokia April 2002 - April 2009
Pantellic Software July 2000 - August 2001
Convergys February 1999 - April 2000
Skills
Checkpoint, Network Security, Firewalls, VPN, Security, Network Architecture, Linux, Information Security, Disaster Recovery, Network Administration, Network Design, Routing, Networking, VMware, CCMA, VSX, Provider-1, Firewall-1, CCSE, Crossbeam XOS
Education
University of Houston 1994 — 1997
B.Sc, Computer Science
Ryan Kleshinski Ryan Kleshinski's Convergys Experience August 2014 - Present
Job Web Developer Associate at Convergys
Industry Internet
Experience
Convergys August 2014 - Present
POSSIBLE September 2013 - August 2014
POSSIBLE May 2011 - September 2013
InfoTrust, LLC January 2011 - March 2011
University of Dayton September 2009 - December 2010
ES Consulting May 2006 - August 2006
Skills
Process Management, Technology Management, Problem Solving, PHP, HTML, MySQL, Programming, Innovation, Computer Systems..., CSS, Google Analytics, Project Management
Education
University of Dayton 2007 — 2011
Bachelor's degree
Convergys August 2014 - Present
POSSIBLE September 2013 - August 2014
POSSIBLE May 2011 - September 2013
InfoTrust, LLC January 2011 - March 2011
University of Dayton September 2009 - December 2010
ES Consulting May 2006 - August 2006
Skills
Process Management, Technology Management, Problem Solving, PHP, HTML, MySQL, Programming, Innovation, Computer Systems..., CSS, Google Analytics, Project Management
Education
University of Dayton 2007 — 2011
Bachelor's degree
Cirilo Haynes, Jr Cirilo Haynes, Jr's Convergys Experience December 2002 - August 2004
Job Applications Analyst
Industry Information Technology and Services
Experience
First Community Bank, NA May 2013 - Present
Waste Management March 2008 - February 2013
JPMorgan Chase January 2005 - March 2008
Convergys December 2002 - August 2004
Montgomery County Clerk's Office June 2002 - December 2002
Skills
Active Directory, Help Desk Support, Troubleshooting, VPN, Blackberry Enterprise..., Laptops, Software Installation, Microsoft Office, Computer Hardware, Citrix, Operating Systems, BMC Remedy, Hardware, Windows 7, Blackberry, Printers, Problem Solving, Microsoft Office 2007, SharePoint, Active Directory..., Lync, Sametime, Remedy Ticketing System, OWA, Vantive, Peregrine, Windows Mobile, PGP, Android, Wireless Networking, Quality Center, MS Office Suite, Desktop Support, Technical Training, iPhone Support, Novell Netware, PC Anywhere, LANDesk, Dameware, Help Desk Institute, HDI Support Center..., CompTIA Network+..., CompTIA A+ Certification, Tennis, Microsoft Exchange, Fiserv, Technical Support, Incident Management, Windows XP
Education
Lone Star College System (formerly Montgomery College) 2004 — 2007
Associates, Liberal Arts
University of Houston 2000 — 2004
TBD
First Community Bank, NA May 2013 - Present
Waste Management March 2008 - February 2013
JPMorgan Chase January 2005 - March 2008
Convergys December 2002 - August 2004
Montgomery County Clerk's Office June 2002 - December 2002
Skills
Active Directory, Help Desk Support, Troubleshooting, VPN, Blackberry Enterprise..., Laptops, Software Installation, Microsoft Office, Computer Hardware, Citrix, Operating Systems, BMC Remedy, Hardware, Windows 7, Blackberry, Printers, Problem Solving, Microsoft Office 2007, SharePoint, Active Directory..., Lync, Sametime, Remedy Ticketing System, OWA, Vantive, Peregrine, Windows Mobile, PGP, Android, Wireless Networking, Quality Center, MS Office Suite, Desktop Support, Technical Training, iPhone Support, Novell Netware, PC Anywhere, LANDesk, Dameware, Help Desk Institute, HDI Support Center..., CompTIA Network+..., CompTIA A+ Certification, Tennis, Microsoft Exchange, Fiserv, Technical Support, Incident Management, Windows XP
Education
Lone Star College System (formerly Montgomery College) 2004 — 2007
Associates, Liberal Arts
University of Houston 2000 — 2004
TBD
Kent L. Walker's Convergys Experience November 2010 - May 2012
Job Vice President, Enterprise Accounts Global Communications Practice at Sutherland Global Services
Industry Outsourcing/Offshoring
Experience
Sutherland Global Services June 2013 - Present
FBPB, LLC August 2011 - Present
Convergys November 2010 - May 2012
Accenture May 2009 - December 2010
UST Global October 2007 - May 2009
CSC Consulting, Inc. April 2003 - October 2007
Idea Integration September 2001 - April 2003
Hitachi Consulting, Inc. January 1999 - September 2001
Allegis Group August 1995 - January 1999
Skills
New Business Development, Corporate Development, Management Consulting, Outsourcing, Customer Relations, Customer Service, Integration, BPO, Business Development, CRM, Enterprise Software, Start-ups, Strategy, IT Strategy, Consulting, Management, Vendor Management, Professional Services
Education
University of Pennsylvania - The Wharton School 1998 — 1999
SBDC, Entrepreneurial Studies
University of Delaware 1990 — 1995
Bachelor of Arts (BA), Business & Technical Writing
Radnor High School 1987 — 1990
HS, College Prep
Sutherland Global Services June 2013 - Present
FBPB, LLC August 2011 - Present
Convergys November 2010 - May 2012
Accenture May 2009 - December 2010
UST Global October 2007 - May 2009
CSC Consulting, Inc. April 2003 - October 2007
Idea Integration September 2001 - April 2003
Hitachi Consulting, Inc. January 1999 - September 2001
Allegis Group August 1995 - January 1999
Skills
New Business Development, Corporate Development, Management Consulting, Outsourcing, Customer Relations, Customer Service, Integration, BPO, Business Development, CRM, Enterprise Software, Start-ups, Strategy, IT Strategy, Consulting, Management, Vendor Management, Professional Services
Education
University of Pennsylvania - The Wharton School 1998 — 1999
SBDC, Entrepreneurial Studies
University of Delaware 1990 — 1995
Bachelor of Arts (BA), Business & Technical Writing
Radnor High School 1987 — 1990
HS, College Prep
Ibrahim Ekram Ibrahim Ekram's Convergys Experience January 2007 - April 2009
Job Supply Chain Analyst, Category Management
Industry Food & Beverages
Experience
Sysco June 2014 - Present
The Lubrizol Corporation May 2013 - April 2014
Icon Hospital August 2009 - May 2013
Convergys January 2007 - April 2009
Skills
SAP, Supply Chain, Supply Chain Management, Strategic Sourcing, Materials Management, Microsoft Excel, Teamwork, Supply Chain..., Data Analysis, MRP, SAP ERP, Purchasing, Freight, SAP BW, Business Intelligence, Quality System, Lean Tools, Control Charts, Lean Thinking, SAP BI, PowerPivot, @Risk, StatTools, Monte Carlo Simulation, Query Designer, Analytics, Forecasting, SharePoint, Business Objects, Lingo, AutoMod, Six Sigma, Business Process..., Supply Management, Customer Service, Inventory Management
Education
University of Houston 2008 — 2014
Bachelor of Business Administration (B.B.A.), Logistics, Materials, and Supply Chain Management
Sysco June 2014 - Present
The Lubrizol Corporation May 2013 - April 2014
Icon Hospital August 2009 - May 2013
Convergys January 2007 - April 2009
Skills
SAP, Supply Chain, Supply Chain Management, Strategic Sourcing, Materials Management, Microsoft Excel, Teamwork, Supply Chain..., Data Analysis, MRP, SAP ERP, Purchasing, Freight, SAP BW, Business Intelligence, Quality System, Lean Tools, Control Charts, Lean Thinking, SAP BI, PowerPivot, @Risk, StatTools, Monte Carlo Simulation, Query Designer, Analytics, Forecasting, SharePoint, Business Objects, Lingo, AutoMod, Six Sigma, Business Process..., Supply Management, Customer Service, Inventory Management
Education
University of Houston 2008 — 2014
Bachelor of Business Administration (B.B.A.), Logistics, Materials, and Supply Chain Management
Amber Asghar Amber Asghar's Convergys Experience August 1997 - June 1999
Job Supervisor Pathology, Microbiology
Industry Hospital & Health Care
Experience
Texas Children's Hospital November 2013 - Present
University of Texas MD Anderson Cancer Center October 2003 - November 2013
Cable & Wireless August 2000 - March 2001
Getronics June 1999 - July 2000
Convergys August 1997 - June 1999
Skills
Laboratory Medicine, Urinalysis, Flow Cytometry, Hospitals, Healthcare, Medical Technology, Mycology, DNA, Bacteriology, Blood Bank, Healthcare Management, Hematology, Healthcare Information..., Clinical Chemistry, Virology, Immunology, Infectious Diseases, Laboratory, Molecular Genetics, Clinical Research
Education
University of Texas at Houston 2002 — 2003
Bachelors of Science (Medical Technology), Science
University of Houston 1998 — 2002
Bachelors of Science, Science
North Harris Community College 1997 — 1998
undergraduate
Texas Children's Hospital November 2013 - Present
University of Texas MD Anderson Cancer Center October 2003 - November 2013
Cable & Wireless August 2000 - March 2001
Getronics June 1999 - July 2000
Convergys August 1997 - June 1999
Skills
Laboratory Medicine, Urinalysis, Flow Cytometry, Hospitals, Healthcare, Medical Technology, Mycology, DNA, Bacteriology, Blood Bank, Healthcare Management, Hematology, Healthcare Information..., Clinical Chemistry, Virology, Immunology, Infectious Diseases, Laboratory, Molecular Genetics, Clinical Research
Education
University of Texas at Houston 2002 — 2003
Bachelors of Science (Medical Technology), Science
University of Houston 1998 — 2002
Bachelors of Science, Science
North Harris Community College 1997 — 1998
undergraduate
Robert Pindar's Convergys Experience June 2006 - May 2010
Job Solutions Consultant at Hitachi Solutions America, Ltd Business Solution Group
Industry Information Technology and Services
Experience
Hitachi Solutions America, Ltd- Business Solution Group April 2014 - Present
Customer Effective February 2012 - Present
NorthgateArinso June 2010 - August 2011
Convergys June 2006 - May 2010
Infinite Energy, Inc. May 2007 - December 2007
Infinite Energy February 2005 - June 2006
Skills
SQL, .NET, Business Process, Java, Project Planning, Operations Management, Microsoft Excel, Requirements Analysis, Process Improvement, Business Analysis, Integration, Visio, SSRS, Management, Microsoft SQL Server, Software Project..., Analysis, JavaScript, CRM
Education
University of Florida - Warrington College Of Business 2009 — 2011
MBA
University of Florida 1999 — 2004
BS, Computer and Information Sciences Engineering
Hitachi Solutions America, Ltd- Business Solution Group April 2014 - Present
Customer Effective February 2012 - Present
NorthgateArinso June 2010 - August 2011
Convergys June 2006 - May 2010
Infinite Energy, Inc. May 2007 - December 2007
Infinite Energy February 2005 - June 2006
Skills
SQL, .NET, Business Process, Java, Project Planning, Operations Management, Microsoft Excel, Requirements Analysis, Process Improvement, Business Analysis, Integration, Visio, SSRS, Management, Microsoft SQL Server, Software Project..., Analysis, JavaScript, CRM
Education
University of Florida - Warrington College Of Business 2009 — 2011
MBA
University of Florida 1999 — 2004
BS, Computer and Information Sciences Engineering
Chris Kieffer Chris Kieffer's Convergys Experience May 2010 - June 2012
Job Billing Analyst and Programmer
Industry Information Technology and Services
Experience
Hitachi Consulting April 2015 - Present
Kieffer Consulting, LLC December 2013 - March 2015
WaveDivision Holdings, LLC May 2012 - November 2013
Convergys May 2010 - June 2012
Convergys January 1999 - December 2009
Convergys September 1996 - December 1998
Sundance Resort January 1993 - January 1996
Novell 1995 - 1996
Chili's Restaurant January 1991 - January 1993
Skills
Data Analysis, Billing Systems, AS400, Billing, SQL, RPG III, IBM iSeries, Data Migration, Training, Integration, Databases, Invoicing, Telecommunications, Systems Analysis, Software Documentation
Education
University of Colorado at Colorado Springs 2006 — 2010
MBA, Finance
Brigham Young University - Provo, UT 1989 — 1996
B.S, Finance
Hitachi Consulting April 2015 - Present
Kieffer Consulting, LLC December 2013 - March 2015
WaveDivision Holdings, LLC May 2012 - November 2013
Convergys May 2010 - June 2012
Convergys January 1999 - December 2009
Convergys September 1996 - December 1998
Sundance Resort January 1993 - January 1996
Novell 1995 - 1996
Chili's Restaurant January 1991 - January 1993
Skills
Data Analysis, Billing Systems, AS400, Billing, SQL, RPG III, IBM iSeries, Data Migration, Training, Integration, Databases, Invoicing, Telecommunications, Systems Analysis, Software Documentation
Education
University of Colorado at Colorado Springs 2006 — 2010
MBA, Finance
Brigham Young University - Provo, UT 1989 — 1996
B.S, Finance
Lillian Acosta MBA Lillian Acosta MBA's Convergys Experience June 2005 - November 2006
Job RDC Staffing Specialist at The Home Depot
Industry Staffing and Recruiting
Experience
The Home Depot December 2014 - Present
GC Services July 2011 - December 2014
Randstad March 2011 - July 2011
Employment training centers March 2010 - April 2011
Verizon Wireless November 2006 - December 2009
Convergys June 2005 - November 2006
Skills
Diversity Recruiting, Bilingual, Strategic Recruitment..., Recruiting, Employee Relations, Talent Acquisition, Technical Recruiting, Applicant Tracking..., Onboarding, Management, Call Centers, Leadership, Human Resources, College Recruiting, Sourcing, Training, Interviews, Policy, Marketing, Talent Management, Temporary Staffing, Temporary Placement, PeopleSoft, Outsourcing, Hiring, Staffing Services, Screening Resumes, Coaching, Internet Recruiting, Workforce Planning, Contract Recruitment, HRIS, New Hire Orientations, Employee Benefits, Personnel Management, Executive Search, Benefits Administration, Employee Training, Employee Engagement, Cold Calling, Resume Writing, Permanent Placement, Performance Management, Screening, Deferred Compensation, HR Policies
Education
University of St. Thomas (TX) 2007 — 2009
MBA, International Business
University of Houston 2001 — 2003
B.S, Psychology
The Home Depot December 2014 - Present
GC Services July 2011 - December 2014
Randstad March 2011 - July 2011
Employment training centers March 2010 - April 2011
Verizon Wireless November 2006 - December 2009
Convergys June 2005 - November 2006
Skills
Diversity Recruiting, Bilingual, Strategic Recruitment..., Recruiting, Employee Relations, Talent Acquisition, Technical Recruiting, Applicant Tracking..., Onboarding, Management, Call Centers, Leadership, Human Resources, College Recruiting, Sourcing, Training, Interviews, Policy, Marketing, Talent Management, Temporary Staffing, Temporary Placement, PeopleSoft, Outsourcing, Hiring, Staffing Services, Screening Resumes, Coaching, Internet Recruiting, Workforce Planning, Contract Recruitment, HRIS, New Hire Orientations, Employee Benefits, Personnel Management, Executive Search, Benefits Administration, Employee Training, Employee Engagement, Cold Calling, Resume Writing, Permanent Placement, Performance Management, Screening, Deferred Compensation, HR Policies
Education
University of St. Thomas (TX) 2007 — 2009
MBA, International Business
University of Houston 2001 — 2003
B.S, Psychology
Lora Dettor's Convergys Experience May 2008 - May 2010
Job Human Resources at KeHE Distributors Inc
Industry Human Resources
Experience
KeHE Distributors October 2014 - Present
KeHE Distributors Inc November 2010 - Present
EverBank July 2010 - October 2010
Convergys May 2008 - May 2010
Strickland Rentals 2004 - 2008
ATS Staffing 2001 - 2003
Skills
HRIS, Performance Management, Customer Relations, Hiring, Recruitment/Retention, Recruiting, Customer Service, Human Resources, Onboarding, Employee Relations, Employee Benefits, Coaching, Training, Deferred Compensation, Talent Acquisition, Applicant Tracking..., Benefits Administration, Workforce Planning, New Hire Orientations, HR Policies, FMLA, Internet Recruiting, Talent Management, Interviews, Employee Engagement, Employee Training, Conflict Resolution, Job Descriptions, Career Development, Employee Recognition, Vendor Management, Job Evaluation, Employee Handbooks, Job Analysis, Personnel Management
Education
University of Florida
Bachelor's degree, Political Science and Government
KeHE Distributors October 2014 - Present
KeHE Distributors Inc November 2010 - Present
EverBank July 2010 - October 2010
Convergys May 2008 - May 2010
Strickland Rentals 2004 - 2008
ATS Staffing 2001 - 2003
Skills
HRIS, Performance Management, Customer Relations, Hiring, Recruitment/Retention, Recruiting, Customer Service, Human Resources, Onboarding, Employee Relations, Employee Benefits, Coaching, Training, Deferred Compensation, Talent Acquisition, Applicant Tracking..., Benefits Administration, Workforce Planning, New Hire Orientations, HR Policies, FMLA, Internet Recruiting, Talent Management, Interviews, Employee Engagement, Employee Training, Conflict Resolution, Job Descriptions, Career Development, Employee Recognition, Vendor Management, Job Evaluation, Employee Handbooks, Job Analysis, Personnel Management
Education
University of Florida
Bachelor's degree, Political Science and Government
Arthur Boulanger Arthur Boulanger's Convergys Experience August 2004 - February 2005
Job Project Manager at Cooper Consulting
Industry Information Technology and Services
Experience
Cooper Consulting February 2015 - Present
NTT DATA Corporation August 2014 - January 2015
eBay Enterprise May 2013 - August 2014
Fossil August 2011 - May 2013
UST Global May 2009 - March 2011
EDS (Now Hewlett-Packard) May 2006 - December 2009
Kanbay (Now Capgemini) March 2006 - April 2006
School Board of Duval County February 2005 - February 2006
Convergys August 2004 - February 2005
School Board of Alachua County December 2002 - June 2004
Skills
Team Management, Software Project..., SAP BW, Business Objects, SAP R/3, SAP Netweaver, SAP Portal, Retail, Wholesale, Telecommunications, Financial Planning, Financial Reporting, Project Portfolio..., Banking, vistex, Business Intelligence, PMP, SDLC, CRM, ERP, Management, Requirements Gathering, Vendor Management, Strategic Financial..., Requirements Analysis, IT Strategy, Business Analysis, Data Warehousing, Business Process, Integration, Vistex, Databases, SAP ERP, MS Project, Enterprise Software, Dashboard, Crystal Reports, Project Management, Cognos, Teradata, Microsoft SQL Server, Microstrategy, Informatica, SAP BI, Microsoft Project
Education
University of Florida 1979 — 1982
BA, Psychology
University of Florida
Bachelors, Psychology
Cooper Consulting February 2015 - Present
NTT DATA Corporation August 2014 - January 2015
eBay Enterprise May 2013 - August 2014
Fossil August 2011 - May 2013
UST Global May 2009 - March 2011
EDS (Now Hewlett-Packard) May 2006 - December 2009
Kanbay (Now Capgemini) March 2006 - April 2006
School Board of Duval County February 2005 - February 2006
Convergys August 2004 - February 2005
School Board of Alachua County December 2002 - June 2004
Skills
Team Management, Software Project..., SAP BW, Business Objects, SAP R/3, SAP Netweaver, SAP Portal, Retail, Wholesale, Telecommunications, Financial Planning, Financial Reporting, Project Portfolio..., Banking, vistex, Business Intelligence, PMP, SDLC, CRM, ERP, Management, Requirements Gathering, Vendor Management, Strategic Financial..., Requirements Analysis, IT Strategy, Business Analysis, Data Warehousing, Business Process, Integration, Vistex, Databases, SAP ERP, MS Project, Enterprise Software, Dashboard, Crystal Reports, Project Management, Cognos, Teradata, Microsoft SQL Server, Microstrategy, Informatica, SAP BI, Microsoft Project
Education
University of Florida 1979 — 1982
BA, Psychology
University of Florida
Bachelors, Psychology
Pauline M. Fitzgerald, SPHR Pauline M. Fitzgerald, SPHR's Convergys Experience 2015 - Present
Job HR Business Partner at Convergys
Industry Consumer Goods
Experience
Convergys 2015 - Present
Givaudan 2014 - Present
Fifth Third Bank 2011 - 2013
Fifth Third Bank 2009 - 2011
Fifth Third Bank 2005 - 2009
Veritude 2004 - 2005
Fidelity Investments 1997 - 2002
Fidelity Investments 1993 - 1997
Skills
Employee Engagement, Workforce Planning, Employee Relations, Performance Management, Workshop Facilitation, Succession Planning, Onboarding, Talent Management, College Recruiting, Employee Benefits, Human Resources, Recruiting, Development Of Employees, Coaching, HR Policies, Career Counseling, Program Management, Leadership Development, Deferred Compensation, Temporary Placement
Education
University of Dayton
BSBA, Marketing
Convergys 2015 - Present
Givaudan 2014 - Present
Fifth Third Bank 2011 - 2013
Fifth Third Bank 2009 - 2011
Fifth Third Bank 2005 - 2009
Veritude 2004 - 2005
Fidelity Investments 1997 - 2002
Fidelity Investments 1993 - 1997
Skills
Employee Engagement, Workforce Planning, Employee Relations, Performance Management, Workshop Facilitation, Succession Planning, Onboarding, Talent Management, College Recruiting, Employee Benefits, Human Resources, Recruiting, Development Of Employees, Coaching, HR Policies, Career Counseling, Program Management, Leadership Development, Deferred Compensation, Temporary Placement
Education
University of Dayton
BSBA, Marketing
Tammy Pramuka Tammy Pramuka's Convergys Experience 1993 - 1997
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Convergys 1993 - 1997
Education
University of Connecticut 1977 — 1981
BS, Management
Convergys 1993 - 1997
Education
University of Connecticut 1977 — 1981
BS, Management
Paul Pluhacek Paul Pluhacek's Convergys Experience March 2000 - April 2007
Job Sr. Director Workforce Management at Ebay
Industry Outsourcing/Offshoring
Experience
eBay Inc April 2012 - Present
Staples April 2010 - April 2012
Personal Performance Institute, LLC April 2007 - April 2010
Convergys March 2000 - April 2007
SITEL February 1997 - March 2000
SITEL September 1995 - February 1997
Omaha Fixture International October 1993 - September 1995
West Corporation January 1990 - October 1993
West Corporation February 1987 - January 1990
WATS Marketing January 1985 - February 1987
Education
University of Denver 1982 — 1986
Business Administration
Mount Michael Benedictine 1978 — 1982
eBay Inc April 2012 - Present
Staples April 2010 - April 2012
Personal Performance Institute, LLC April 2007 - April 2010
Convergys March 2000 - April 2007
SITEL February 1997 - March 2000
SITEL September 1995 - February 1997
Omaha Fixture International October 1993 - September 1995
West Corporation January 1990 - October 1993
West Corporation February 1987 - January 1990
WATS Marketing January 1985 - February 1987
Education
University of Denver 1982 — 1986
Business Administration
Mount Michael Benedictine 1978 — 1982
Danny Bjortvedt's Convergys Experience March 2012 - Present
Job Senior Manager at Convergys
Industry Information Technology and Services
Experience
Convergys March 2012 - Present
Convergys March 2012 - Present
Starwood Vacation Ownership July 2008 - November 2008
Symantec February 2006 - June 2008
Stay at Home Dad November 2004 - February 2006
Charles Schwab July 1999 - November 2004
Sprint 1997 - 1999
Sprint 1992 - 1997
US ARMY June 1983 - April 1988
Skills
PeopleSoft, BMC Remedy, Business Development, Technical Leadership, Process Improvement, Call Center, Vendor Management, Leadership, Customer Satisfaction, Call Centers, Troubleshooting, Management, Disaster Recovery, Program Management, Project Management, Data Center, Start-ups, Technical Support, Cross-functional Team..., Cloud Computing, Integration, Service Delivery, Team Leadership
Education
University of Colorado at Colorado Springs 1988 — 1992
Convergys March 2012 - Present
Convergys March 2012 - Present
Starwood Vacation Ownership July 2008 - November 2008
Symantec February 2006 - June 2008
Stay at Home Dad November 2004 - February 2006
Charles Schwab July 1999 - November 2004
Sprint 1997 - 1999
Sprint 1992 - 1997
US ARMY June 1983 - April 1988
Skills
PeopleSoft, BMC Remedy, Business Development, Technical Leadership, Process Improvement, Call Center, Vendor Management, Leadership, Customer Satisfaction, Call Centers, Troubleshooting, Management, Disaster Recovery, Program Management, Project Management, Data Center, Start-ups, Technical Support, Cross-functional Team..., Cloud Computing, Integration, Service Delivery, Team Leadership
Education
University of Colorado at Colorado Springs 1988 — 1992
Michael Castaneda's Convergys Experience 1997 - 1999
Job Scada Communications Analyst at Chevron
Industry Information Technology and Services
Experience
Chevron August 2013 - Present
CapRock Communications December 2009 - August 2013
RigNet April 2005 - November 2009
Transocean Offshore Deepwater Drilling Inc. 2001 - 2004
Alliance Datacom March 1999 - September 2001
Convergys 1997 - 1999
United States Navy January 1989 - April 1992
Skills
Cisco Technologies, VoIP, Satellite Communications, Telecommunications, VSAT, Troubleshooting, Network Design, WAN, Switches, IP, Telephony, Cisco Routers, System Deployment, Software Documentation, Avaya, Cabling, Hardware, Networking, Disaster Recovery, Cisco Call Manager, Frame Relay, Project Management, Data Center, LAN-WAN, T1, Wireless, CCNA, Software Installation, Fiber Optics, MPLS, Routers, Network Engineering, Wireless Networking, Computer Network..., Network Architecture, VPN, TCP/IP, Cisco IOS, Network Administration, Ethernet, Routing, Managed Services
Education
University of Houston
University of Houston-Downtown
Chevron August 2013 - Present
CapRock Communications December 2009 - August 2013
RigNet April 2005 - November 2009
Transocean Offshore Deepwater Drilling Inc. 2001 - 2004
Alliance Datacom March 1999 - September 2001
Convergys 1997 - 1999
United States Navy January 1989 - April 1992
Skills
Cisco Technologies, VoIP, Satellite Communications, Telecommunications, VSAT, Troubleshooting, Network Design, WAN, Switches, IP, Telephony, Cisco Routers, System Deployment, Software Documentation, Avaya, Cabling, Hardware, Networking, Disaster Recovery, Cisco Call Manager, Frame Relay, Project Management, Data Center, LAN-WAN, T1, Wireless, CCNA, Software Installation, Fiber Optics, MPLS, Routers, Network Engineering, Wireless Networking, Computer Network..., Network Architecture, VPN, TCP/IP, Cisco IOS, Network Administration, Ethernet, Routing, Managed Services
Education
University of Houston
University of Houston-Downtown
Rich Soller's Convergys Experience May 1989 - July 1999
Job Business Analyst | Software Engineer
Industry Information Technology and Services
Experience
Fluke Networks July 2003 - January 2012
LoopExpert Technologies July 1999 - August 2003
Cincinnati Bell 1984 - 2000
Convergys May 1989 - July 1999
Skills
IT Service Management, Integration, Unix, Vendor Management, Telecommunications, Cross-functional Team..., Program Management, Business Analysis, XML, Product Management, Process Improvement, Project Management
Education
University of Dayton 1985 — 1989
Bachelor of Science (B.S.), Management Information Systems
Fluke Networks July 2003 - January 2012
LoopExpert Technologies July 1999 - August 2003
Cincinnati Bell 1984 - 2000
Convergys May 1989 - July 1999
Skills
IT Service Management, Integration, Unix, Vendor Management, Telecommunications, Cross-functional Team..., Program Management, Business Analysis, XML, Product Management, Process Improvement, Project Management
Education
University of Dayton 1985 — 1989
Bachelor of Science (B.S.), Management Information Systems
Kip Bartran's Convergys Experience February 2012 - September 2012
Job Reservations Agent at American Airlines
Industry Retail
Experience
American Airlines August 2012 - Present
Convergys February 2012 - September 2012
Sprint January 2010 - April 2012
RadioShack September 1988 - June 2009
RadioShack Corp January 2007 - August 2007
Skills
Profit, Team Building, Team Management, Customer Retention, Retail, Sales Operations, Customer Experience, Customer Service, Leadership, Sales, Inventory Management, P&L, Selling, Direct Sales, Merchandising, Sales Process, Customer Satisfaction, Store Management, Sales Management, Inventory Control, Visual Merchandising, Marketing, Negotiation, Employee Training
Education
University of Houston 1968 — 1970
American Airlines August 2012 - Present
Convergys February 2012 - September 2012
Sprint January 2010 - April 2012
RadioShack September 1988 - June 2009
RadioShack Corp January 2007 - August 2007
Skills
Profit, Team Building, Team Management, Customer Retention, Retail, Sales Operations, Customer Experience, Customer Service, Leadership, Sales, Inventory Management, P&L, Selling, Direct Sales, Merchandising, Sales Process, Customer Satisfaction, Store Management, Sales Management, Inventory Control, Visual Merchandising, Marketing, Negotiation, Employee Training
Education
University of Houston 1968 — 1970
Amy Brenner's Convergys Experience August 2010 - Present
Job Group Manager at Convergys
Industry Market Research
Experience
Convergys August 2010 - Present
Convergys May 2009 - August 2010
Burke, Inc. October 2005 - March 2009
Directions Research, Inc. 2000 - 2005
Tropicana 2001 - 2004
Elrick and Lavidge 1998 - 1999
Opinion Research Corporation 1994 - 1998
Skills
Marketing Research, Segmentation, Customer Insight, Quantitative Research, Market Research, Analytics, Primary Research, Questionnaire Design, Focus Groups, Qualitative Research, Consumer Behaviour, Data Analysis, Management, Statistics, Advertising Research, Survey Design, Project Management, Brand Loyalty
Education
University of Georgia - Terry College of Business 1999 — 2000
MMR, Marketing Research
University of Toledo 1985 — 1994
BBA, Marketing
Convergys August 2010 - Present
Convergys May 2009 - August 2010
Burke, Inc. October 2005 - March 2009
Directions Research, Inc. 2000 - 2005
Tropicana 2001 - 2004
Elrick and Lavidge 1998 - 1999
Opinion Research Corporation 1994 - 1998
Skills
Marketing Research, Segmentation, Customer Insight, Quantitative Research, Market Research, Analytics, Primary Research, Questionnaire Design, Focus Groups, Qualitative Research, Consumer Behaviour, Data Analysis, Management, Statistics, Advertising Research, Survey Design, Project Management, Brand Loyalty
Education
University of Georgia - Terry College of Business 1999 — 2000
MMR, Marketing Research
University of Toledo 1985 — 1994
BBA, Marketing
Lou Dowdy Jr.'s Convergys Experience March 1999 - May 2002
Job Call Center Executive Experience in Driving Performance, Customer Experience and Financial Growth
Industry Telecommunications
Experience
Just Energy April 2014 - Present
SupportChoice, Inc. May 2013 - December 2013
Verizon Wireless March 2004 - August 2012
ACS July 2002 - March 2004
Convergys March 1999 - May 2002
Convergys March 1996 - March 1999
Skills
Workforce Management, Call Center, Customer Satisfaction, Customer Experience, Telecommunications, Call Center Development, Vendor Management, Troubleshooting, Customer Retention, BMC Remedy, Cross-functional Team..., Management, Team Building, Training, Leadership, Technical Support, Outsourcing, Customer Service, Process Improvement, Team Leadership, Operations Management, Wireless, Recruiting, Team Management, CRM, Contact Centers, ACD, IVR, Blackberry, Wireless Networking, Change Management, XP, Networking, Windows 7, TCP/IP, Computer Hardware, Coaching, Strategy, Call Centers, Quality Assurance, Sales, VoIP, Program Management, Mobile Devices, Windows XP, Six Sigma, Software Documentation
Education
University of Houston 1993 — 1995
Computer Science
Reagan High School 1989 — 1993
Just Energy April 2014 - Present
SupportChoice, Inc. May 2013 - December 2013
Verizon Wireless March 2004 - August 2012
ACS July 2002 - March 2004
Convergys March 1999 - May 2002
Convergys March 1996 - March 1999
Skills
Workforce Management, Call Center, Customer Satisfaction, Customer Experience, Telecommunications, Call Center Development, Vendor Management, Troubleshooting, Customer Retention, BMC Remedy, Cross-functional Team..., Management, Team Building, Training, Leadership, Technical Support, Outsourcing, Customer Service, Process Improvement, Team Leadership, Operations Management, Wireless, Recruiting, Team Management, CRM, Contact Centers, ACD, IVR, Blackberry, Wireless Networking, Change Management, XP, Networking, Windows 7, TCP/IP, Computer Hardware, Coaching, Strategy, Call Centers, Quality Assurance, Sales, VoIP, Program Management, Mobile Devices, Windows XP, Six Sigma, Software Documentation
Education
University of Houston 1993 — 1995
Computer Science
Reagan High School 1989 — 1993
Andrea Marvin's Convergys Experience June 2014 - Present
Job Senior Analyst at Convergys
Industry Marketing and Advertising
Experience
Convergys June 2014 - Present
Berry December 2011 - June 2014
Berry September 2010 - December 2011
The Berry Company July 2008 - September 2010
The Berry Company May 2007 - July 2008
The Berry Company July 2004 - May 2007
MeadWestvaco June 2004 - December 2006
MeadWestvaco 2003 - 2004
Skills
Cross-functional Team..., Data Analysis, Social Media Marketing, Marketing Communications, Marketing Strategy, Marketing Research, Strategic Planning, Analytics, Product Management, Pricing, Digital Marketing, Social Media, Corporate Blogging, Web Content Creation, Online Advertising, SEO, Advertising, SEM, Marketing, Google Adwords, Lead Generation, Strategy, Leadership, CRM, Product Development, Management, Email Marketing, Blogging, Corporate Communications, Salesforce.com, Online Marketing, Direct Marketing, B2B, Market Research, Digital Strategy, Google Analytics, Product Marketing, Integrated Marketing, Market Planning, Web Analytics, Brand Management, Marketing Management, Segmentation
Education
Xavier University - Williams College of Business 2007 — 2009
Masters, MBA
University of Dayton 2000 — 2004
Bachelor of Science, Marketing and Spanish minor
Convergys June 2014 - Present
Berry December 2011 - June 2014
Berry September 2010 - December 2011
The Berry Company July 2008 - September 2010
The Berry Company May 2007 - July 2008
The Berry Company July 2004 - May 2007
MeadWestvaco June 2004 - December 2006
MeadWestvaco 2003 - 2004
Skills
Cross-functional Team..., Data Analysis, Social Media Marketing, Marketing Communications, Marketing Strategy, Marketing Research, Strategic Planning, Analytics, Product Management, Pricing, Digital Marketing, Social Media, Corporate Blogging, Web Content Creation, Online Advertising, SEO, Advertising, SEM, Marketing, Google Adwords, Lead Generation, Strategy, Leadership, CRM, Product Development, Management, Email Marketing, Blogging, Corporate Communications, Salesforce.com, Online Marketing, Direct Marketing, B2B, Market Research, Digital Strategy, Google Analytics, Product Marketing, Integrated Marketing, Market Planning, Web Analytics, Brand Management, Marketing Management, Segmentation
Education
Xavier University - Williams College of Business 2007 — 2009
Masters, MBA
University of Dayton 2000 — 2004
Bachelor of Science, Marketing and Spanish minor
Cindy Whitacre's Convergys Experience May 2004 - January 2014
Job Sr. Operations Manager at FIS
Industry Information Technology and Services
Experience
FIS September 2014 - Present
Fidelity National Information Services February 2014 - September 2014
Convergys May 2004 - January 2014
Convergys June 1999 - May 2004
AT&T Solutions Customer Care 1997 - 1999
AT&T American Transtech 1995 - 1997
AT&T American Transtech 1992 - 1995
AT&T American Transtech 1989 - 1992
Skills
Process Improvement, Quality Management, Quality, Operations Management, Call Center, Quality Assurance, Six Sigma, Continuous Improvement, Customer Satisfaction, Performance Management, Change Management, Process Management, Process Engineering, Coaching, Business Process..., Problem Solving, Customer Service, Team Building, Customer Relations, Program Management, People Management, Strategic Planning, Root Cause Analysis, Data Analysis, Vendor Management, Mentoring, BPO, Team Leadership, Outsourcing, Documentation, Performance Improvement, Metrics, Supervisory Skills, Business Analysis, Analysis, Customer Experience, Cross-functional Team..., Telecommunications, TQM, Compliance, Employee Relations, Planning, Operational Excellence, Call Centers, COPC, Service Delivery, Transition Management, CRM, Training, Software Documentation
Education
University of Florida 1982 — 1986
Bachelor of Science (B.S.), Advertising
FIS September 2014 - Present
Fidelity National Information Services February 2014 - September 2014
Convergys May 2004 - January 2014
Convergys June 1999 - May 2004
AT&T Solutions Customer Care 1997 - 1999
AT&T American Transtech 1995 - 1997
AT&T American Transtech 1992 - 1995
AT&T American Transtech 1989 - 1992
Skills
Process Improvement, Quality Management, Quality, Operations Management, Call Center, Quality Assurance, Six Sigma, Continuous Improvement, Customer Satisfaction, Performance Management, Change Management, Process Management, Process Engineering, Coaching, Business Process..., Problem Solving, Customer Service, Team Building, Customer Relations, Program Management, People Management, Strategic Planning, Root Cause Analysis, Data Analysis, Vendor Management, Mentoring, BPO, Team Leadership, Outsourcing, Documentation, Performance Improvement, Metrics, Supervisory Skills, Business Analysis, Analysis, Customer Experience, Cross-functional Team..., Telecommunications, TQM, Compliance, Employee Relations, Planning, Operational Excellence, Call Centers, COPC, Service Delivery, Transition Management, CRM, Training, Software Documentation
Education
University of Florida 1982 — 1986
Bachelor of Science (B.S.), Advertising
Debra Martin's Convergys Experience March 2014 - Present
Job Global Account Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2014 - Present
Stream Global Services November 2011 - March 2014
Connextions May 2008 - November 2011
Connextions August 2007 - May 2008
Sanford Wine Company 2005 - 2008
PRC 1993 - 2007
Hancock Information Group 1993 - 2001
Skills
Call Center, BPO, Outsourcing, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Vendor Management, Operations Management, Cross-functional Team..., Customer Retention, CRM, Process Improvement, Performance Management, Business Process..., Call Centers, Inbound Marketing, Service Delivery, Team Leadership, Telemarketing, Team Management, Quality Assurance, Training, Salesforce.com, Telecommunications, Call Center Development, Offshoring, Account Management, Employee Engagement, Recruiting, Leadership, Change Management, Coaching
Education
University of Florida 1984 — 1988
Bachelor of Science, Advertising and Communications
Convergys March 2014 - Present
Stream Global Services November 2011 - March 2014
Connextions May 2008 - November 2011
Connextions August 2007 - May 2008
Sanford Wine Company 2005 - 2008
PRC 1993 - 2007
Hancock Information Group 1993 - 2001
Skills
Call Center, BPO, Outsourcing, Workforce Management, Customer Experience, Customer Satisfaction, Contact Centers, Vendor Management, Operations Management, Cross-functional Team..., Customer Retention, CRM, Process Improvement, Performance Management, Business Process..., Call Centers, Inbound Marketing, Service Delivery, Team Leadership, Telemarketing, Team Management, Quality Assurance, Training, Salesforce.com, Telecommunications, Call Center Development, Offshoring, Account Management, Employee Engagement, Recruiting, Leadership, Change Management, Coaching
Education
University of Florida 1984 — 1988
Bachelor of Science, Advertising and Communications
Beverly Sutton-Davis's Convergys Experience March 1995 - December 2007
Job QA Tester
Industry Computer Software
Experience
LexisNexis (Teksystems) December 2013 - Present
Possible Worldwide (Teksystems) September 2013 - October 2013
Disabled American Vets December 2012 - September 2013
Cincinnati Financial Corporation (TEK Systems) March 2009 - September 2012
Fifth Third Bank (PSI) March 2008 - January 2009
Convergys March 1995 - December 2007
Skills
Quality Center, MS Test..., Cincisource, MKS,..., , MS Project, MS Visual..., Lotus Notes, QTP,..., TSO/ISPF, Xpediter,...
Education
University of Dayton 1983 — 1990
BS, Management Information Systems, General
LexisNexis (Teksystems) December 2013 - Present
Possible Worldwide (Teksystems) September 2013 - October 2013
Disabled American Vets December 2012 - September 2013
Cincinnati Financial Corporation (TEK Systems) March 2009 - September 2012
Fifth Third Bank (PSI) March 2008 - January 2009
Convergys March 1995 - December 2007
Skills
Quality Center, MS Test..., Cincisource, MKS,..., , MS Project, MS Visual..., Lotus Notes, QTP,..., TSO/ISPF, Xpediter,...
Education
University of Dayton 1983 — 1990
BS, Management Information Systems, General
Keyur Patel's Convergys Experience January 2003 - July 2004
Job Business Analyst at Murphy Oil
Industry Oil & Energy
Experience
Murphy Oil May 2013 - Present
LINN Energy, LLC March 2011 - May 2013
Merrick Systems, Inc. June 2007 - March 2011
WorkTree.com LLC August 2005 - January 2007
Odrill MCM May 2004 - July 2005
Convergys January 2003 - July 2004
Skills
SAP MM Module, SAP PM Module, infor EAM, XSPOC, ProCount, eVIN, Carte, SCADA, Databases, Microsoft SQL Server, Troubleshooting, Testing, Software Documentation, Windows, Quality Assurance, Project Management, SQL, Software, Petroleum, Analysis, Visual Basic, Operating Systems, Oil/Gas, ERP, Business Process, Upstream, Oil & Gas Industry, Gas, CRM, Oil & Gas, Cygnet, Project Planning, Database Administration, Networking, Linux, Energy Industry, Integration, VMware, IVM
Education
University of Houston-Clear Lake 2000 — 2002
Bachelor of Science, Computer Science
University of Houston 1998 — 2000
Bachelor of Science, Computer Science
Murphy Oil May 2013 - Present
LINN Energy, LLC March 2011 - May 2013
Merrick Systems, Inc. June 2007 - March 2011
WorkTree.com LLC August 2005 - January 2007
Odrill MCM May 2004 - July 2005
Convergys January 2003 - July 2004
Skills
SAP MM Module, SAP PM Module, infor EAM, XSPOC, ProCount, eVIN, Carte, SCADA, Databases, Microsoft SQL Server, Troubleshooting, Testing, Software Documentation, Windows, Quality Assurance, Project Management, SQL, Software, Petroleum, Analysis, Visual Basic, Operating Systems, Oil/Gas, ERP, Business Process, Upstream, Oil & Gas Industry, Gas, CRM, Oil & Gas, Cygnet, Project Planning, Database Administration, Networking, Linux, Energy Industry, Integration, VMware, IVM
Education
University of Houston-Clear Lake 2000 — 2002
Bachelor of Science, Computer Science
University of Houston 1998 — 2000
Bachelor of Science, Computer Science
Steve Brooke's Convergys Experience October 2007 - July 2012
Job Strategic Sourcing Manager at CareSource
Industry Information Technology and Services
Experience
CareSource Management Group August 2014 - Present
Teradata November 2012 - August 2014
Convergys October 2007 - July 2012
LexisNexis 1989 - 2007
Skills
Process Improvement, Vendor Management, Outsourcing, Cross-functional Team..., Business Process..., Business Analysis, Program Management, Procurement, Project Management, Change Management
Education
University of Dayton 1985 — 1989
Bachelor of Science (B.S.), Computer Science
Marengo High School 1981 — 1985
CareSource Management Group August 2014 - Present
Teradata November 2012 - August 2014
Convergys October 2007 - July 2012
LexisNexis 1989 - 2007
Skills
Process Improvement, Vendor Management, Outsourcing, Cross-functional Team..., Business Process..., Business Analysis, Program Management, Procurement, Project Management, Change Management
Education
University of Dayton 1985 — 1989
Bachelor of Science (B.S.), Computer Science
Marengo High School 1981 — 1985
Atul Bargaje's Convergys Experience 2001 - 2006
Job Cloud Infrastructure Architect, AWS Professional Services at Amazon
Industry Information Technology and Services
Experience
Amazon March 2015 - Present
Amazon February 2014 - March 2015
NCR Corporation April 2010 - February 2014
Bloomberg 2008 - 2009
Convergys 2001 - 2006
Cygnus Software Pvt.Ltd. 1997 - 2000
Skills
SDLC, Agile Methodologies, Requirements Analysis, Software Project..., SOA, SQL, Web Services, Business Analysis, Software Development, Cloud Computing, Enterprise Architecture, Integration, Enterprise Software, IT Strategy, Big Data, Mobile Applications, Process Improvement, Unix, Solution Architecture, XML, Java, Oracle, Linux
Education
University of Florida - Warrington College of Business Administration 2005 — 2008
MBA
University of Florida
MBA
Amazon March 2015 - Present
Amazon February 2014 - March 2015
NCR Corporation April 2010 - February 2014
Bloomberg 2008 - 2009
Convergys 2001 - 2006
Cygnus Software Pvt.Ltd. 1997 - 2000
Skills
SDLC, Agile Methodologies, Requirements Analysis, Software Project..., SOA, SQL, Web Services, Business Analysis, Software Development, Cloud Computing, Enterprise Architecture, Integration, Enterprise Software, IT Strategy, Big Data, Mobile Applications, Process Improvement, Unix, Solution Architecture, XML, Java, Oracle, Linux
Education
University of Florida - Warrington College of Business Administration 2005 — 2008
MBA
University of Florida
MBA
Alex McGuire's Convergys Experience July 2014 - Present
Job Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys July 2014 - Present
Convergys September 2012 - July 2014
Sykes Enterprises December 2008 - September 2012
The Home Depot Contact Center March 2002 - March 2008
Skills
Call Center, BPO, Vendor Relations, Outsourcing, Process Improvement, Customer Service, Onboarding, Customer Relations, Coaching, Change Management, Workforce Management, Six Sigma, Vendor Management, Customer Satisfaction, Call Centers, Customer Experience, Management, Employee Training, Training, Talent Management, Employee Relations, Performance Management, Account Management, Offshoring, Team Management, Team Leadership, Telecommunications
Education
University of Florida 1987 — 1992
B.S., Mathematics
Convergys July 2014 - Present
Convergys September 2012 - July 2014
Sykes Enterprises December 2008 - September 2012
The Home Depot Contact Center March 2002 - March 2008
Skills
Call Center, BPO, Vendor Relations, Outsourcing, Process Improvement, Customer Service, Onboarding, Customer Relations, Coaching, Change Management, Workforce Management, Six Sigma, Vendor Management, Customer Satisfaction, Call Centers, Customer Experience, Management, Employee Training, Training, Talent Management, Employee Relations, Performance Management, Account Management, Offshoring, Team Management, Team Leadership, Telecommunications
Education
University of Florida 1987 — 1992
B.S., Mathematics
Tracy Hayward's Convergys Experience 2000 - 2006
Job Senior Technical Consultant, Cable Development Team at NetCracker
Industry Computer Software
Experience
NetCracker 2006 - Present
Convergys 2000 - 2006
Convergys 1992 - 2000
Convergys 1988 - 1992
Skills
Project Management, Software Project..., Requirements Analysis, Leadership, Agile Methodologies, SQL, Testing, ITIL, Vendor Management, SDLC, Requirements Gathering, Service Delivery, Linux, Unix, Solution Architecture, Software Development, Billing Systems, Systems Analysis, PL/SQL, Business Analysis, Integration, Call Centers, PMP, Visio, Java, Process Improvement, Microsoft SQL Server
Education
University of Florida 1983 — 1987
Cardinal Newman High School
NetCracker 2006 - Present
Convergys 2000 - 2006
Convergys 1992 - 2000
Convergys 1988 - 1992
Skills
Project Management, Software Project..., Requirements Analysis, Leadership, Agile Methodologies, SQL, Testing, ITIL, Vendor Management, SDLC, Requirements Gathering, Service Delivery, Linux, Unix, Solution Architecture, Software Development, Billing Systems, Systems Analysis, PL/SQL, Business Analysis, Integration, Call Centers, PMP, Visio, Java, Process Improvement, Microsoft SQL Server
Education
University of Florida 1983 — 1987
Cardinal Newman High School
Dorothy Hafertepen PMP's Convergys Experience 2007 - Present
Job Project Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys 2007 - Present
Convergys 1998 - 2006
Skills
Requirements Analysis, PMP, SDLC, Requirements Gathering, Quality Center, Service Delivery, Software Project..., Business Analysis, PMO, Solution Architecture
Education
Xavier University
MBA, Information Systems
University of Dayton 1977 — 1981
Bachelor's Degree, Mathematics
High School
High School
Convergys 2007 - Present
Convergys 1998 - 2006
Skills
Requirements Analysis, PMP, SDLC, Requirements Gathering, Quality Center, Service Delivery, Software Project..., Business Analysis, PMO, Solution Architecture
Education
Xavier University
MBA, Information Systems
University of Dayton 1977 — 1981
Bachelor's Degree, Mathematics
High School
High School
Cameron Thompson's Convergys Experience August 2005 - June 2008
Job Business Data Analyst Integration Services at ServiceSource
Industry Restaurants
Experience
ServiceSource May 2015 - Present
Famous Brands International March 2014 - September 2014
Quiznos October 2009 - March 2014
Blackstone Technology Group June 2008 - March 2009
Convergys August 2005 - June 2008
Skills
Business Analysis, Process Improvement, Strategic Planning, Analytics, CRM, Business Process, Start-ups, Business Intelligence, Business Development, Strategy, Management, Finance, Operations Management, Telecommunications, New Business Development, Project Management, Consulting, Management Consulting, Leadership, Team Building, Business Process..., Solution Architecture, Vendor Management, Customer Service, Team Leadership
Education
University of Colorado Denver 2003 — 2005
MBA, Entrepreneurship
University of Denver 1998 — 2002
BA
ServiceSource May 2015 - Present
Famous Brands International March 2014 - September 2014
Quiznos October 2009 - March 2014
Blackstone Technology Group June 2008 - March 2009
Convergys August 2005 - June 2008
Skills
Business Analysis, Process Improvement, Strategic Planning, Analytics, CRM, Business Process, Start-ups, Business Intelligence, Business Development, Strategy, Management, Finance, Operations Management, Telecommunications, New Business Development, Project Management, Consulting, Management Consulting, Leadership, Team Building, Business Process..., Solution Architecture, Vendor Management, Customer Service, Team Leadership
Education
University of Colorado Denver 2003 — 2005
MBA, Entrepreneurship
University of Denver 1998 — 2002
BA
Laura Eifert's Convergys Experience January 2011 - May 2012
Job IT Project Manager at Liberty Mutual Insurance
Industry Telecommunications
Experience
Liberty Mutual Insurance January 2015 - Present
NetCracker May 2012 - July 2013
Convergys January 2011 - May 2012
Convergys January 1995 - December 2010
Skills
Offshoring, PMP, Vendor Management, Resource Management, PMO, Billing Systems, Outsourcing, SDLC, Scope Management, Offshore Software..., Release Management, Project Delivery, RFP, Certified Project..., Waterfall, Requirements Gathering, Solution Architecture, Software Project..., Business Analysis, Requirements Analysis, Service Delivery, Program Management, Project Management, Business Requirements
Education
Xavier University 1989 — 1990
MBA, Business
University of Dayton 1982 — 1986
BS, Management Information Systems, General
Liberty Mutual Insurance January 2015 - Present
NetCracker May 2012 - July 2013
Convergys January 2011 - May 2012
Convergys January 1995 - December 2010
Skills
Offshoring, PMP, Vendor Management, Resource Management, PMO, Billing Systems, Outsourcing, SDLC, Scope Management, Offshore Software..., Release Management, Project Delivery, RFP, Certified Project..., Waterfall, Requirements Gathering, Solution Architecture, Software Project..., Business Analysis, Requirements Analysis, Service Delivery, Program Management, Project Management, Business Requirements
Education
Xavier University 1989 — 1990
MBA, Business
University of Dayton 1982 — 1986
BS, Management Information Systems, General
Pete Plomaritis's Convergys Experience April 2012 - Present
Job Director, IT Business Solutions at Convergys
Industry Computer Software
Experience
Convergys April 2012 - Present
Convergys September 2005 - April 2012
Skills
Business Analysis, Software Project..., Outsourcing, SDLC, Vendor Management, Requirements Analysis, Service Delivery, ITIL, Integration, Solution Architecture, Telecommunications, Requirements Gathering
Education
University of Dayton
Convergys April 2012 - Present
Convergys September 2005 - April 2012
Skills
Business Analysis, Software Project..., Outsourcing, SDLC, Vendor Management, Requirements Analysis, Service Delivery, ITIL, Integration, Solution Architecture, Telecommunications, Requirements Gathering
Education
University of Dayton
Vadim Yudkovsky's Convergys Experience November 2010 - January 2012
Job Senior C# Developer at Mentis
Industry Computer Software
Experience
Mentis January 2012 - Present
Convergys November 2010 - January 2012
onTargetjobs 2011 - 2012
onTargetjobs 2011 - 2012
onTargetjobs 2011 - 2012
Product Development Corporation February 2002 - October 2011
Skills
c#, .NET, CSS, JavaScript, AngularJS, jQuery, SQL, T-SQL, Microsoft SQL Server, TFS, MVC, ASP.NET MVC, MVVM, REST, RESTful WebServices, VB.NET, Tortoise SVN, Microsoft Excel, Microsoft Office
Education
University of Colorado at Denver
BS, Computer Science, Mathematics
Mentis January 2012 - Present
Convergys November 2010 - January 2012
onTargetjobs 2011 - 2012
onTargetjobs 2011 - 2012
onTargetjobs 2011 - 2012
Product Development Corporation February 2002 - October 2011
Skills
c#, .NET, CSS, JavaScript, AngularJS, jQuery, SQL, T-SQL, Microsoft SQL Server, TFS, MVC, ASP.NET MVC, MVVM, REST, RESTful WebServices, VB.NET, Tortoise SVN, Microsoft Excel, Microsoft Office
Education
University of Colorado at Denver
BS, Computer Science, Mathematics
Yale Balotin's Convergys Experience August 2000 - September 2006
Job Progammer/Analyst 4 at Washington State Department of Transportation
Industry Computer Software
Experience
Washington State Department of Transportation June 2014 - Present
Washington State Department of Revenue November 2012 - June 2014
UNITRIN - KEMPER AUTO AND HOME October 2007 - October 2012
Convergys August 2000 - September 2006
INTUITION, INCORPORATED January 1999 - January 2000
AMERICAN EXPRESS COMPANY January 1998 - January 1999
AT&T American Transtech January 1989 - January 1998
T AMERICAN TRANSTECH January 1989 - January 1998
Skills
DB2, COBOL, JCL, Fileaid, SQL, IMS DB/DC, MVS, Hyperion Interactive..., JavaScript, Java, Easytrieve, Endevor, WinSQL, Eclipse, XMLSpy, TSO, DXSI, WebSphere MQ, Quality Center, NDM, Microfocus, UltraEdit, SPUFI, Oracle Discoverer, UCC7, SAR, Xpediter, PANAPT, Full Life Cycle..., NATURAL, ADABAS, CLIST, VSAM, Mainframe, Testing
Education
University of Florida 1983 — 1988
University of Florida
Bachelor of Science, Computer Engineering
Washington State Department of Transportation June 2014 - Present
Washington State Department of Revenue November 2012 - June 2014
UNITRIN - KEMPER AUTO AND HOME October 2007 - October 2012
Convergys August 2000 - September 2006
INTUITION, INCORPORATED January 1999 - January 2000
AMERICAN EXPRESS COMPANY January 1998 - January 1999
AT&T American Transtech January 1989 - January 1998
T AMERICAN TRANSTECH January 1989 - January 1998
Skills
DB2, COBOL, JCL, Fileaid, SQL, IMS DB/DC, MVS, Hyperion Interactive..., JavaScript, Java, Easytrieve, Endevor, WinSQL, Eclipse, XMLSpy, TSO, DXSI, WebSphere MQ, Quality Center, NDM, Microfocus, UltraEdit, SPUFI, Oracle Discoverer, UCC7, SAR, Xpediter, PANAPT, Full Life Cycle..., NATURAL, ADABAS, CLIST, VSAM, Mainframe, Testing
Education
University of Florida 1983 — 1988
University of Florida
Bachelor of Science, Computer Engineering
Laura Wright's Convergys Experience September 2007 - December 2008
Job HR Generalist at Medpace
Industry Human Resources
Experience
Medpace February 2011 - Present
Parking Solutions Inc. May 2009 - February 2011
Convergys September 2007 - December 2008
Thomson Learning May 2007 - August 2007
Skills
Human Resources, Interviews, Recruiting, New Hire Orientations, Talent Acquisition, Screening, Payroll, Hiring, Temporary Staffing, Talent Management, Personnel Management, Performance Appraisal, Employee Relations
Education
University of Dayton 2003 — 2007
BA, Psychology
Medpace February 2011 - Present
Parking Solutions Inc. May 2009 - February 2011
Convergys September 2007 - December 2008
Thomson Learning May 2007 - August 2007
Skills
Human Resources, Interviews, Recruiting, New Hire Orientations, Talent Acquisition, Screening, Payroll, Hiring, Temporary Staffing, Talent Management, Personnel Management, Performance Appraisal, Employee Relations
Education
University of Dayton 2003 — 2007
BA, Psychology
Loni Gibson's Convergys Experience July 2011 - Present
Job Sr. IT Infrastructure Specialist at Symantec
Industry Consumer Services
Experience
Symantec August 2014 - Present
Convergys July 2011 - Present
Skills
Vendor Management, VPN, Call Centers, ITIL, Troubleshooting, Call Center, Cisco Technologies, Network Security, BPO, Telecommunications, CCNA, CCNP, Cisco Security, Sla, Active Directory, OSPF, Routing, VoIP, Service Delivery, Windows Server, Cisco Networking, EIGRP, Network Architecture, Routers
Education
University of Florida
Master of Science (M.S.), Electrical and Computer Engineering
Symantec August 2014 - Present
Convergys July 2011 - Present
Skills
Vendor Management, VPN, Call Centers, ITIL, Troubleshooting, Call Center, Cisco Technologies, Network Security, BPO, Telecommunications, CCNA, CCNP, Cisco Security, Sla, Active Directory, OSPF, Routing, VoIP, Service Delivery, Windows Server, Cisco Networking, EIGRP, Network Architecture, Routers
Education
University of Florida
Master of Science (M.S.), Electrical and Computer Engineering
Dale Monroe M Ed's Convergys Experience 2003 - 2008
Job Instructional Designer at Kroger
Industry Retail
Experience
Kroger April 2007 - Present
Convergys 2003 - 2008
DigitalThink 2003 - 2007
Horn Interactive January 2002 - January 2004
General Revenue Corporation 1997 - 2002
Champion Paper 1996 - 1997
Origin Technology in Business 1994 - 1996
Cincinnati Bell 1984 - 1994
Cincinnati Bell 1979 - 1984
Cincinnati Bell 1978 - 1979
Skills
Instructional Design, E-learning, Adult Education, Blended Learning, Captivate, Web-based Training, Performance Improvement, Performance Consulting, Content Development, ADDIE, E-learning Development, Needs Analysis, SCORM, Mobile Learning, E-Learning, Technical Training, Learning Management..., Leadership Development, Camtasia, Training Delivery, Training, Learning Management, Instructor-led Training, Employee Training, Technical Writing, Lectora, Workshop Facilitation, SnagIt, Curriculum Design, Technical Documentation, Software Documentation, Visio, Talent Management, Educational Technology, Organizational Learning, Organizational..., Instructional Technology
Education
Xavier University 1995 — 1997
MEd, Education / Human Resource Development
University of Evansville 1972 — 1976
Bachelor of Science (BS), Psychology
Kroger April 2007 - Present
Convergys 2003 - 2008
DigitalThink 2003 - 2007
Horn Interactive January 2002 - January 2004
General Revenue Corporation 1997 - 2002
Champion Paper 1996 - 1997
Origin Technology in Business 1994 - 1996
Cincinnati Bell 1984 - 1994
Cincinnati Bell 1979 - 1984
Cincinnati Bell 1978 - 1979
Skills
Instructional Design, E-learning, Adult Education, Blended Learning, Captivate, Web-based Training, Performance Improvement, Performance Consulting, Content Development, ADDIE, E-learning Development, Needs Analysis, SCORM, Mobile Learning, E-Learning, Technical Training, Learning Management..., Leadership Development, Camtasia, Training Delivery, Training, Learning Management, Instructor-led Training, Employee Training, Technical Writing, Lectora, Workshop Facilitation, SnagIt, Curriculum Design, Technical Documentation, Software Documentation, Visio, Talent Management, Educational Technology, Organizational Learning, Organizational..., Instructional Technology
Education
Xavier University 1995 — 1997
MEd, Education / Human Resource Development
University of Evansville 1972 — 1976
Bachelor of Science (BS), Psychology
Jack Geis's Convergys Experience June 2001 - May 2005
Job Vice President of Finance at Ballard Designs
Industry Retail
Experience
Ballard Designs May 2014 - Present
Cornerstone Brands May 2005 - May 2014
Convergys June 2001 - May 2005
Ernst & Young September 1997 - March 2001
Skills
Sarbanes-Oxley Act, Financial Reporting, Internal Controls, Accounting, Auditing, Forecasting, Financial Analysis, Internal Audit, Process Improvement, General Ledger, Financial Statements, Budgets, Financial Accounting, Account Reconciliation, Accounts Receivable
Education
University of Dayton
Bachelor of Science (B.S.), Accounting and Marketing
Ballard Designs May 2014 - Present
Cornerstone Brands May 2005 - May 2014
Convergys June 2001 - May 2005
Ernst & Young September 1997 - March 2001
Skills
Sarbanes-Oxley Act, Financial Reporting, Internal Controls, Accounting, Auditing, Forecasting, Financial Analysis, Internal Audit, Process Improvement, General Ledger, Financial Statements, Budgets, Financial Accounting, Account Reconciliation, Accounts Receivable
Education
University of Dayton
Bachelor of Science (B.S.), Accounting and Marketing
Debra Meyers, SPHR's Convergys Experience March 2000 - April 2007
Job SPHR Human Resources Professional
Industry Human Resources
Experience
HR Contract Professional November 2008 - Present
Chili's Grill & Bar June 2007 - September 2008
Convergys March 2000 - April 2007
American General September 1998 - March 2000
Skills
Organizational..., Employee Relations, Recruiting, Human Resources, Leadership, Training, Employee Benefits, Performance Management, Strategy, Management, Employment Law
Education
University of Houston
BS, Psychology
HR Contract Professional November 2008 - Present
Chili's Grill & Bar June 2007 - September 2008
Convergys March 2000 - April 2007
American General September 1998 - March 2000
Skills
Organizational..., Employee Relations, Recruiting, Human Resources, Leadership, Training, Employee Benefits, Performance Management, Strategy, Management, Employment Law
Education
University of Houston
BS, Psychology
Michael Dingman's Convergys Experience October 1986 - 2005
Job Applications Specialist at NetCracker
Industry Telecommunications
Experience
Bright House Networks 2005 - May 2012
Convergys October 1986 - 2005
Rachlin Cohen & Holtz 1983 - 1984
Skills
Software Development, Telecommunications, Telephony, Integration, SDLC, Requirements Analysis, Systems Analysis, System Deployment, Troubleshooting, Software Project..., Testing, PMP, Business Requirements, Visio, Operating Systems, IT Management, MS Project, Software Documentation, Data Warehousing, Solution Architecture, IP, Quality Assurance, ITIL, Billing Systems, SharePoint, Vendor Management, Databases, Cisco Technologies, Call Centers, Requirements Gathering, IT Service Management, Program Management, Unix, Managed Services, Process Improvement, Service Delivery, Wireless, VoIP, Disaster Recovery, TCP/IP
Education
University of Florida 1976 — 1981
AS, General
Bright House Networks 2005 - May 2012
Convergys October 1986 - 2005
Rachlin Cohen & Holtz 1983 - 1984
Skills
Software Development, Telecommunications, Telephony, Integration, SDLC, Requirements Analysis, Systems Analysis, System Deployment, Troubleshooting, Software Project..., Testing, PMP, Business Requirements, Visio, Operating Systems, IT Management, MS Project, Software Documentation, Data Warehousing, Solution Architecture, IP, Quality Assurance, ITIL, Billing Systems, SharePoint, Vendor Management, Databases, Cisco Technologies, Call Centers, Requirements Gathering, IT Service Management, Program Management, Unix, Managed Services, Process Improvement, Service Delivery, Wireless, VoIP, Disaster Recovery, TCP/IP
Education
University of Florida 1976 — 1981
AS, General
Carla Clark's Convergys Experience July 2003 - August 2010
Job Director PMO
Industry Information Technology and Services
Experience
IT outsourcing company 2010 - October 2013
Convergys July 2003 - August 2010
Idea Integration March 2003 - July 2003
MLG SERVICES March 2002 - February 2003
Encore Development February 2001 - March 2002
TMP Worldwide April 1999 - February 2001
Skills
PMP, Human Resources, Recruiting, Requirements Analysis, Vendor Management, Program Management, Project Management, Process Improvement, Business Analysis, Change Management, Business Process..., Project Planning, Management
Education
University of Florida - Warrington College of Business Administration 1994 — 1998
BACHELOR OF SCIENCE, Finance, Economics
IT outsourcing company 2010 - October 2013
Convergys July 2003 - August 2010
Idea Integration March 2003 - July 2003
MLG SERVICES March 2002 - February 2003
Encore Development February 2001 - March 2002
TMP Worldwide April 1999 - February 2001
Skills
PMP, Human Resources, Recruiting, Requirements Analysis, Vendor Management, Program Management, Project Management, Process Improvement, Business Analysis, Change Management, Business Process..., Project Planning, Management
Education
University of Florida - Warrington College of Business Administration 1994 — 1998
BACHELOR OF SCIENCE, Finance, Economics
Bridget Pitts, SPHR's Convergys Experience 1994 - 2002
Job Sr Director, Global Human Resources at TE Connectivity
Industry Electrical/Electronic Manufacturing
Experience
TE Connectivity September 2014 - Present
TE Connectivity July 2013 - August 2014
Tyco Electronics June 2010 - July 2013
Wyeth August 2007 - May 2010
Wyeth April 2006 - July 2007
Pfizer 2002 - 2006
Convergys 1994 - 2002
Skills
Vendor Management, Project Management, Employee Benefits, Process Improvement, Human Resources, Cross-functional Team..., Program Management, HR Policies, Training, Operations Management, Management, Project Planning, Payroll, Outsourcing, Budgets, Talent Management, Strategy, Employee Relations, Workforce Planning, Succession Planning, Talent Acquisition, Performance Management, Leadership
Education
University of Phoenix 2001 — 2003
Master of Arts, Organizational Management
University of Florida 1989 — 1993
Bachelor of Science, Business Administration
Stanton College Preparatory School
TE Connectivity September 2014 - Present
TE Connectivity July 2013 - August 2014
Tyco Electronics June 2010 - July 2013
Wyeth August 2007 - May 2010
Wyeth April 2006 - July 2007
Pfizer 2002 - 2006
Convergys 1994 - 2002
Skills
Vendor Management, Project Management, Employee Benefits, Process Improvement, Human Resources, Cross-functional Team..., Program Management, HR Policies, Training, Operations Management, Management, Project Planning, Payroll, Outsourcing, Budgets, Talent Management, Strategy, Employee Relations, Workforce Planning, Succession Planning, Talent Acquisition, Performance Management, Leadership
Education
University of Phoenix 2001 — 2003
Master of Arts, Organizational Management
University of Florida 1989 — 1993
Bachelor of Science, Business Administration
Stanton College Preparatory School
Karen Graham, MBA's Convergys Experience 1999 - 2000
Job Consultant
Industry Banking
Experience
Merrill Lynch 2004 - 2009
Bank of America 2004 - 2009
2008 Banking Center 2004 - 2009
Serologicals January 2003 - January 2004
Convergys 1999 - 2000
The Ritz-Carlton Hotel Company LLC January 1998 - January 1999
Skills
Financial Services, Leadership, Financial Modeling, Fixed Income, Portfolio Management, Business Analysis, Consulting, Banking, Process Improvement, Change Management, SAP, Risk Management, Mergers, Training, Strategic Planning, CRM, Business Process
Education
Pfeiffer University 2011 — 2012
Master of Business Administration (MBA)
University of Florida 1992 — 1996
BA, Political Science
Merrill Lynch 2004 - 2009
Bank of America 2004 - 2009
2008 Banking Center 2004 - 2009
Serologicals January 2003 - January 2004
Convergys 1999 - 2000
The Ritz-Carlton Hotel Company LLC January 1998 - January 1999
Skills
Financial Services, Leadership, Financial Modeling, Fixed Income, Portfolio Management, Business Analysis, Consulting, Banking, Process Improvement, Change Management, SAP, Risk Management, Mergers, Training, Strategic Planning, CRM, Business Process
Education
Pfeiffer University 2011 — 2012
Master of Business Administration (MBA)
University of Florida 1992 — 1996
BA, Political Science
Elizabeth Lehr's Convergys Experience September 2013 - March 2014
Job Health Insurance Plan Specialist
Industry Insurance
Experience
Convergys September 2013 - March 2014
Consultant August 2010 - August 2013
Hannover Life Reinsurance 2009 - September 2010
Great-West Healthcare May 2007 - October 2007
Anthem Blue Cross & Blue Shield August 2005 - April 2007
Anthem Blue Cross 2005 - 2007
Skills
Health Insurance, Customer Relations, Investigations, Process Improvement, Employee Benefits, Customer Service, Private Investigations
Education
University of Colorado Denver 1991 — 1993
MBA, MSHA, Business Admin, Heath Admin
University of Denver 1984 — 1988
BA, Psychology
Convergys September 2013 - March 2014
Consultant August 2010 - August 2013
Hannover Life Reinsurance 2009 - September 2010
Great-West Healthcare May 2007 - October 2007
Anthem Blue Cross & Blue Shield August 2005 - April 2007
Anthem Blue Cross 2005 - 2007
Skills
Health Insurance, Customer Relations, Investigations, Process Improvement, Employee Benefits, Customer Service, Private Investigations
Education
University of Colorado Denver 1991 — 1993
MBA, MSHA, Business Admin, Heath Admin
University of Denver 1984 — 1988
BA, Psychology
Miezan Dominique Edoukoun's Convergys Experience July 2005 - April 2009
Job Experienced iSeries/AS400 Administrator
Industry Information Technology and Services
Experience
Jobseeker May 2009 - Present
Convergys July 2005 - April 2009
Education
University of Hartford 1982 — 1984
MBA, M.I.S, Insurance
Jobseeker May 2009 - Present
Convergys July 2005 - April 2009
Education
University of Hartford 1982 — 1984
MBA, M.I.S, Insurance
Terri Walsh's Convergys Experience 1993 - May 2009
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Fidelity National Information Services November 2009 - February 2012
Convergys 1993 - May 2009
Convergys 1993 - 2009
Skills
•UNIX, •Oracle SQLPLUS, •Industry Standards:..., •Platforms:..., •Waterfall Methodology, •Agile (Scrum)..., •Quality Center, •MS Word, MS Excel, MS...
Education
University of Florida
B. S., Journalism
Fidelity National Information Services November 2009 - February 2012
Convergys 1993 - May 2009
Convergys 1993 - 2009
Skills
•UNIX, •Oracle SQLPLUS, •Industry Standards:..., •Platforms:..., •Waterfall Methodology, •Agile (Scrum)..., •Quality Center, •MS Word, MS Excel, MS...
Education
University of Florida
B. S., Journalism
Debbie Formica's Convergys Experience March 1992 - May 2012
Job Developer at The Hartford
Industry Information Technology and Services
Experience
NetCracker May 2012 - June 2015
Convergys March 1992 - May 2012
Convergys June 1990 - March 1992
Planning Research Corporation August 1988 - March 1990
Allen Corporation of America November 1986 - August 1988
Skills
Software Development, Software Design, Java, C, PL/SQL, SQL, JavaSE, JavaScript, Telecommunications, Unix, Programming, Business Requirements, Functional Requirements, Unit Testing, Microsoft Word, Microsoft Excel, Databases, Integration, VoIP, Solution Architecture, SDLC, Oracle
Education
University of Delaware 1982 — 1986
Bachelor of Science (BS), Computer Science
NetCracker May 2012 - June 2015
Convergys March 1992 - May 2012
Convergys June 1990 - March 1992
Planning Research Corporation August 1988 - March 1990
Allen Corporation of America November 1986 - August 1988
Skills
Software Development, Software Design, Java, C, PL/SQL, SQL, JavaSE, JavaScript, Telecommunications, Unix, Programming, Business Requirements, Functional Requirements, Unit Testing, Microsoft Word, Microsoft Excel, Databases, Integration, VoIP, Solution Architecture, SDLC, Oracle
Education
University of Delaware 1982 — 1986
Bachelor of Science (BS), Computer Science
Ashley Ford's Convergys Experience May 2007 - December 2010
Job Account Representative at Bonfils Blood Center
Industry Hospital & Health Care
Experience
Bonfils Blood Center January 2014 - Present
Bonfils Blood Center March 2012 - January 2014
Bonfils Blood Center December 2010 - March 2012
Convergys May 2007 - December 2010
Nelnet May 2006 - August 2006
Blockbuster March 2003 - September 2005
Skills
Phlebotomy, Microsoft Office, Laboratory Techniques, Data Entry, Customer Service, Outlook, Multi-line Phone, Call Center, Customer Satisfaction, Microsoft Word, 10 Key, Microsoft Excel, PowerPoint, Filing, Cpr Certified, HIPAA, Troubleshooting, Teamwork, Telephone Skills, Blood Bank, Vital Signs, Laboratory Medicine, Medical Terminology, Healthcare, Software Documentation
Education
University of Colorado at Denver 2006 — 2010
Bachelor of Science, Biology and Communication, 3.4
Bonfils Blood Center January 2014 - Present
Bonfils Blood Center March 2012 - January 2014
Bonfils Blood Center December 2010 - March 2012
Convergys May 2007 - December 2010
Nelnet May 2006 - August 2006
Blockbuster March 2003 - September 2005
Skills
Phlebotomy, Microsoft Office, Laboratory Techniques, Data Entry, Customer Service, Outlook, Multi-line Phone, Call Center, Customer Satisfaction, Microsoft Word, 10 Key, Microsoft Excel, PowerPoint, Filing, Cpr Certified, HIPAA, Troubleshooting, Teamwork, Telephone Skills, Blood Bank, Vital Signs, Laboratory Medicine, Medical Terminology, Healthcare, Software Documentation
Education
University of Colorado at Denver 2006 — 2010
Bachelor of Science, Biology and Communication, 3.4
Kathy K. Browning's Convergys Experience 1989 - 2004
Job Senior Sales Consultant at Education at Work
Industry Outsourcing/Offshoring
Experience
Education at Work February 2015 - Present
RE/MAX WaterMarke January 2014 - Present
The Condo Group LLC 2014 - 2015
The Condo Group LLC 2014 - 2015
The Condo Group LLC 2014 - 2015
The Condo Group LLC 2014 - 2015
Major BPO provider January 2010 - February 2014
Total Outsourced Systems August 2009 - December 2010
Stream January 2007 - July 2009
Convergys 1989 - 2004
Skills
Customer Service, BPO, Customer Relations, Account Management, Vendor Management, Technical Support, Call Center, CRM, Telecommunications, Outsourcing, Business Development, Operations Management, Call Centers, Customer Experience, Business Transformation, Forecasting, Lead Generation, Process Improvement, Cold Calling, Sales, Solution Selling, Sales Operations, SaaS, Analytics, IT Outsourcing, Business Analysis, Team Leadership, Management, Customer Satisfaction, Workforce Management, Contact Centers, Business Strategy, Leadership, Change Management, Customer Retention, Strategy, Team Building, Strategic Partnerships, Strategic Planning, Performance Management, Team Management
Education
University of Florida 1979 — 1982
BA, Advertising
Education at Work February 2015 - Present
RE/MAX WaterMarke January 2014 - Present
The Condo Group LLC 2014 - 2015
The Condo Group LLC 2014 - 2015
The Condo Group LLC 2014 - 2015
The Condo Group LLC 2014 - 2015
Major BPO provider January 2010 - February 2014
Total Outsourced Systems August 2009 - December 2010
Stream January 2007 - July 2009
Convergys 1989 - 2004
Skills
Customer Service, BPO, Customer Relations, Account Management, Vendor Management, Technical Support, Call Center, CRM, Telecommunications, Outsourcing, Business Development, Operations Management, Call Centers, Customer Experience, Business Transformation, Forecasting, Lead Generation, Process Improvement, Cold Calling, Sales, Solution Selling, Sales Operations, SaaS, Analytics, IT Outsourcing, Business Analysis, Team Leadership, Management, Customer Satisfaction, Workforce Management, Contact Centers, Business Strategy, Leadership, Change Management, Customer Retention, Strategy, Team Building, Strategic Partnerships, Strategic Planning, Performance Management, Team Management
Education
University of Florida 1979 — 1982
BA, Advertising
Pam Bowen's Convergys Experience September 2010 - May 2011
Job President at Littleton HOA
Industry Information Technology and Services
Experience
A Littleton HOA September 2012 - Present
Insight Global August 2011 - September 2012
Convergys September 2010 - May 2011
Etilize March 2008 - March 2009
Etilize March 2008 - March 2009
3t Systems January 2007 - March 2008
BoldTech Systems May 2006 - December 2006
Digitally Unique August 2005 - April 2006
CSG Systems November 2000 - March 2003
ICG Communications May 1997 - November 2000
Skills
Vendor Management, Process Improvement, Integration, Project Management, SharePoint, Quality Assurance, Telecommunications, Software Project..., Business Process, Software Documentation, SDLC, Agile Methodologies, Software Development, Management, PMO, Disaster Recovery, PMP, Requirements Analysis
Education
University of Denver
Psychology and Business
A Littleton HOA September 2012 - Present
Insight Global August 2011 - September 2012
Convergys September 2010 - May 2011
Etilize March 2008 - March 2009
Etilize March 2008 - March 2009
3t Systems January 2007 - March 2008
BoldTech Systems May 2006 - December 2006
Digitally Unique August 2005 - April 2006
CSG Systems November 2000 - March 2003
ICG Communications May 1997 - November 2000
Skills
Vendor Management, Process Improvement, Integration, Project Management, SharePoint, Quality Assurance, Telecommunications, Software Project..., Business Process, Software Documentation, SDLC, Agile Methodologies, Software Development, Management, PMO, Disaster Recovery, PMP, Requirements Analysis
Education
University of Denver
Psychology and Business
Deborah Veek's Convergys Experience 2007 - 2008
Job Leasing Controller at EverBank
Industry Retail
Experience
EverBank July 2010 - Present
Winn Dixie Stores April 2008 - July 2010
Convergys 2007 - 2008
AT&T Universal Card Services Corp. 1990 - 1997
Education
University of Florida 1987 — 1990
Bachelor of Science, Accounting
EverBank July 2010 - Present
Winn Dixie Stores April 2008 - July 2010
Convergys 2007 - 2008
AT&T Universal Card Services Corp. 1990 - 1997
Education
University of Florida 1987 — 1990
Bachelor of Science, Accounting
Ernestine Oriadha's Convergys Experience January 2002 - May 2007
Job Manager of Interstate Accounting at Kinder Morgan
Industry Oil & Energy
Experience
Kinder Morgan January 2015 - Present
Kinder Morgan March 2013 - December 2014
Spectra Energy June 2007 - March 2013
Convergys January 2002 - May 2007
Skills
SEC filings, Revenue Analysis, FERC, US GAAP reporting, Gas Accounting, Mergers & Acquisitions, Purchase Price..., Balance Sheet Review, Fixed Income Analysis, Expense Allocation, Project Management, Project Coordination, SEC Filings, Sarbanes-Oxley Act
Education
University of Houston-Clear Lake 2010 — 2012
Master of Business Administration (MBA)
University of Houston 2003 — 2007
Accounting, Bachelor of Business Administration
Kinder Morgan January 2015 - Present
Kinder Morgan March 2013 - December 2014
Spectra Energy June 2007 - March 2013
Convergys January 2002 - May 2007
Skills
SEC filings, Revenue Analysis, FERC, US GAAP reporting, Gas Accounting, Mergers & Acquisitions, Purchase Price..., Balance Sheet Review, Fixed Income Analysis, Expense Allocation, Project Management, Project Coordination, SEC Filings, Sarbanes-Oxley Act
Education
University of Houston-Clear Lake 2010 — 2012
Master of Business Administration (MBA)
University of Houston 2003 — 2007
Accounting, Bachelor of Business Administration
Bethan Carson's Convergys Experience December 2000 - December 2009
Job Manager Consultant at Sogeti
Industry Information Technology and Services
Experience
Sogeti March 2010 - Present
Convergys December 2000 - December 2009
Convergys October 1994 - November 2000
Convergys 1991 - September 1994
Convergys 1989 - 1991
Skills
Telecommunications, Integration, Quality Assurance, Agile Methodologies, Software Documentation, Leadership, Test Automation, SDLC, Testing, Project Management, Risk Management, Management, PMP, Operating Systems, Quality Center, Business Analysis
Education
University of Dayton 1984 — 1989
BS, Management Information Systems
Sogeti March 2010 - Present
Convergys December 2000 - December 2009
Convergys October 1994 - November 2000
Convergys 1991 - September 1994
Convergys 1989 - 1991
Skills
Telecommunications, Integration, Quality Assurance, Agile Methodologies, Software Documentation, Leadership, Test Automation, SDLC, Testing, Project Management, Risk Management, Management, PMP, Operating Systems, Quality Center, Business Analysis
Education
University of Dayton 1984 — 1989
BS, Management Information Systems
Sonya Daies's Convergys Experience 2004 - 2005
Job Senior Recruiter at Fireman's Fund Insurance Company/Allianz
Industry Insurance
Experience
Fireman's Fund Insurance Company / Allianz Senior RecruiterFiremans Fund Insurance CompanyMay 2006 - Present
Fireman's Fund Insurance Company/Allianz 2006 - Present
Cambridge Integrated Services Group 2005 - 2006
Convergys 2004 - 2005
Cass Commercial Bank & Cass Information Systems, Inc. 2001 - 2003
Modis Professional Services 2000 - 2001
Manpower Temporary Services 1992 - 1998
Skills
Workers Compensation, Insurance, Property & Casualty..., Underwriting, Liability, Claim, Employee Benefits, Claims Management, General Insurance, Commercial Insurance, Commercial Lines, Corporate Recruiting, Legal Liability, Casualty, Risk Management, Reinsurance, Benefits Administration, Health Insurance, Casualty Insurance, Brokers, Relationship Building, Workers' Compensation..., Excess, Accident
Education
University of Florida 1986 — 1990
BS, Health Related Professions
Gaither High School 1982 — 1986
Diploma
Fireman's Fund Insurance Company / Allianz Senior RecruiterFiremans Fund Insurance CompanyMay 2006 - Present
Fireman's Fund Insurance Company/Allianz 2006 - Present
Cambridge Integrated Services Group 2005 - 2006
Convergys 2004 - 2005
Cass Commercial Bank & Cass Information Systems, Inc. 2001 - 2003
Modis Professional Services 2000 - 2001
Manpower Temporary Services 1992 - 1998
Skills
Workers Compensation, Insurance, Property & Casualty..., Underwriting, Liability, Claim, Employee Benefits, Claims Management, General Insurance, Commercial Insurance, Commercial Lines, Corporate Recruiting, Legal Liability, Casualty, Risk Management, Reinsurance, Benefits Administration, Health Insurance, Casualty Insurance, Brokers, Relationship Building, Workers' Compensation..., Excess, Accident
Education
University of Florida 1986 — 1990
BS, Health Related Professions
Gaither High School 1982 — 1986
Diploma
David Dittmer's Convergys Experience 1990 - 2009
Job Software Quality Assurance Analyst
Industry Computer Software
Experience
Abacus Technology 2010 - Present
Convergys 1990 - 2009
Concurrent Computer Corporation 1984 - 1990
Education
University of Florida
BS, Computer Science
Abacus Technology 2010 - Present
Convergys 1990 - 2009
Concurrent Computer Corporation 1984 - 1990
Education
University of Florida
BS, Computer Science
Michael Inciso's Convergys Experience February 2009 - April 2010
Job Fitness Coordinator YMCA
Industry Health, Wellness and Fitness
Experience
YMCA of Florida's First Coast October 2012 - Present
LA Fitness July 2012 - December 2012
Lifestyle Family Fitness April 2010 - July 2012
Convergys February 2009 - April 2010
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Experience, Vendor Management, Troubleshooting, Team Management, Microsoft Office, Data Entry, Training, Windows 7, Management, Team Leadership, Customer Support, Operations Management, Recruiting, Outlook, Customer Retention, Employee Relations, BPO, Inventory Management
Education
University of Florida 2004 — 2008
BA, Anthropology
University of Florida 2004 — 2008
Bachelor's degree, Anthropology
YMCA of Florida's First Coast October 2012 - Present
LA Fitness July 2012 - December 2012
Lifestyle Family Fitness April 2010 - July 2012
Convergys February 2009 - April 2010
Skills
Call Center, Customer Satisfaction, Customer Service, Customer Experience, Vendor Management, Troubleshooting, Team Management, Microsoft Office, Data Entry, Training, Windows 7, Management, Team Leadership, Customer Support, Operations Management, Recruiting, Outlook, Customer Retention, Employee Relations, BPO, Inventory Management
Education
University of Florida 2004 — 2008
BA, Anthropology
University of Florida 2004 — 2008
Bachelor's degree, Anthropology
Archana Prabhu's Convergys Experience June 2005 - January 2007
Job Student at University of Connecticut
Industry Marketing and Advertising
Experience
Emirates June 2008 - January 2012
Jet Airways January 2006 - June 2008
Convergys June 2005 - January 2007
Skills
Team Management, Service Delivery, Operations Management, CRM, BPO, Outsourcing, Business Development, Negotiation, Performance Management, Telecommunications, Customer Service, Team Leadership, Flights, Airlines
Education
University of Connecticut-Stamford 2014 — 2016
Bachelor of Business Administration (B.B.A.)
Manohar Phalke PolyTechnic - Sion 2002 — 2005
Diploma in Computer Engineering
Emirates June 2008 - January 2012
Jet Airways January 2006 - June 2008
Convergys June 2005 - January 2007
Skills
Team Management, Service Delivery, Operations Management, CRM, BPO, Outsourcing, Business Development, Negotiation, Performance Management, Telecommunications, Customer Service, Team Leadership, Flights, Airlines
Education
University of Connecticut-Stamford 2014 — 2016
Bachelor of Business Administration (B.B.A.)
Manohar Phalke PolyTechnic - Sion 2002 — 2005
Diploma in Computer Engineering
Ivanka Tsvetkova's Convergys Experience November 2014 - Present
Job Team Leader
Industry Outsourcing/Offshoring
Experience
Convergys November 2014 - Present
Stream Global Services April 2007 - October 2014
vivatel October 2005 - July 2006
BTC February 2005 - October 2005
Mobikom Telecommunications Ltd. April 2001 - February 2005
Skills
People Management, Problem Solving, Call Center, Coaching, Outsourcing, SLA, Supervisory Skills, Team Management, Customer Relations, Telecommunications, Customer Service, Operations Management, Analysis, Business Management, Teamwork, Team Leadership, Financial Analysis, Microsoft Office, English, Business Analysis, Excel, Troubleshooting, Contract Negotiation, Process Improvement, Team Building, Risk Management, Word, Business Process..., Performance Management, BPO, Customer Satisfaction, Microsoft Word, Management, Call Centers, Microsoft Excel, Account Management, Project Management, Customer Experience, Sla, Business Process, Finance, Service Delivery, Contact Centers, Workforce Management, Forecasting, Vendor Management, Time Management, Offshoring, CRM, Change Management
Education
University of Economics - Varna 1996 — 1999
BA, Economics
International Tourism Colledge 1984 — 1987
BA, Toirism
First Language School, Varna 1977 — 1983
English and American Literature
Convergys November 2014 - Present
Stream Global Services April 2007 - October 2014
vivatel October 2005 - July 2006
BTC February 2005 - October 2005
Mobikom Telecommunications Ltd. April 2001 - February 2005
Skills
People Management, Problem Solving, Call Center, Coaching, Outsourcing, SLA, Supervisory Skills, Team Management, Customer Relations, Telecommunications, Customer Service, Operations Management, Analysis, Business Management, Teamwork, Team Leadership, Financial Analysis, Microsoft Office, English, Business Analysis, Excel, Troubleshooting, Contract Negotiation, Process Improvement, Team Building, Risk Management, Word, Business Process..., Performance Management, BPO, Customer Satisfaction, Microsoft Word, Management, Call Centers, Microsoft Excel, Account Management, Project Management, Customer Experience, Sla, Business Process, Finance, Service Delivery, Contact Centers, Workforce Management, Forecasting, Vendor Management, Time Management, Offshoring, CRM, Change Management
Education
University of Economics - Varna 1996 — 1999
BA, Economics
International Tourism Colledge 1984 — 1987
BA, Toirism
First Language School, Varna 1977 — 1983
English and American Literature
Brandon West's Convergys Experience February 2003 - August 2005
Job Well Design at NaviWell LLC
Industry Oil & Energy
Experience
Navi-Well LLC July 2014 - Present
Halliburton February 2014 - July 2014
Sharewell Energy Services August 2005 - February 2014
Convergys February 2003 - August 2005
Skills
Drilling, Oil/Gas, Compass, Network Administration, Wireless Networking, Directional Drilling, Microsoft Office, Information Systems..., Telephony, Security, Internet Security, Server Administration, Winsurv, VPN, IP Phones, Firewalls, Data Analytics, Computer Repair, Computer Hardware..., Microsoft Project..., Upstream, MS Project, Cisco Routers, Energy Industry, Routers, Remote Access, Logging, Sonicwall, Oil & Gas Industry, Completion, Natural Gas, Formation Evaluation, Supervisory Skills, Onshore, Engineering, Operations Management, Troubleshooting, Pressure, Drilling Engineering, Pipelines, Field Development, Petroleum Engineering, ETRM, Offshore Drilling, Gas, Geology, Petroleum, Energy, Networking, Oilfield
Education
University of Houston 2009 — 2013
Bauer College of Business - BBA in Management Information Systems
Navi-Well LLC July 2014 - Present
Halliburton February 2014 - July 2014
Sharewell Energy Services August 2005 - February 2014
Convergys February 2003 - August 2005
Skills
Drilling, Oil/Gas, Compass, Network Administration, Wireless Networking, Directional Drilling, Microsoft Office, Information Systems..., Telephony, Security, Internet Security, Server Administration, Winsurv, VPN, IP Phones, Firewalls, Data Analytics, Computer Repair, Computer Hardware..., Microsoft Project..., Upstream, MS Project, Cisco Routers, Energy Industry, Routers, Remote Access, Logging, Sonicwall, Oil & Gas Industry, Completion, Natural Gas, Formation Evaluation, Supervisory Skills, Onshore, Engineering, Operations Management, Troubleshooting, Pressure, Drilling Engineering, Pipelines, Field Development, Petroleum Engineering, ETRM, Offshore Drilling, Gas, Geology, Petroleum, Energy, Networking, Oilfield
Education
University of Houston 2009 — 2013
Bauer College of Business - BBA in Management Information Systems
Shannon Hartkemeyer's Convergys Experience November 2009 - July 2011
Job Township Trustee, President of the Board at Fairfield Township
Industry Information Technology and Services
Experience
Fairfield Township January 2014 - Present
FairfieldTownshipFlare.com December 2011 - Present
Convergys November 2009 - July 2011
Ohio Casualty Group 1998 - 2008
Hill-Rom June 1995 - May 1998
Amtex Inc. May 1992 - June 1995
Apex Cooper Power Tools August 1989 - May 1992
Skills
Kaizen, Lean, Training & Development, Continuous Process..., Business Process..., Social Media, Strategic Planning, Cost Reduction Solutions, Facilities Management, Team Facilitation, Industrial Engineering, Manufacturing..., Set Up Reduction, 5S, Lean Transformation, Insurance
Education
University of Phoenix 2000 — 2004
Master of Arts in Organizational Management
University of Dayton 1988 — 1992
Bachelor of Science Industrial Engineering Technology
Fairfield Township January 2014 - Present
FairfieldTownshipFlare.com December 2011 - Present
Convergys November 2009 - July 2011
Ohio Casualty Group 1998 - 2008
Hill-Rom June 1995 - May 1998
Amtex Inc. May 1992 - June 1995
Apex Cooper Power Tools August 1989 - May 1992
Skills
Kaizen, Lean, Training & Development, Continuous Process..., Business Process..., Social Media, Strategic Planning, Cost Reduction Solutions, Facilities Management, Team Facilitation, Industrial Engineering, Manufacturing..., Set Up Reduction, 5S, Lean Transformation, Insurance
Education
University of Phoenix 2000 — 2004
Master of Arts in Organizational Management
University of Dayton 1988 — 1992
Bachelor of Science Industrial Engineering Technology
Alan Ashworth's Convergys Experience August 2008 - December 2011
Job Vice President Corporate Development and Finance at Bob Evans
Industry Outsourcing/Offshoring
Experience
Bob Evans December 2011 - Present
Convergys August 2008 - December 2011
Convergys June 2000 - August 2008
Ameritech (AT&T) 1996 - 2000
Ameritch - AT&T 1993 - 1996
InfoLine Technolgoy 1990 - 1993
Litel Communications 1988 - 1990
Litel Communications 1986 - 1988
Litel Telecommunications 1983 - 1986
Sprint 1982 - 1983
Skills
Forecasting, Strategy, Mergers, Acquisition Integration, Marketing Communications, Mergers & Acquisitions, Operations Management, Team Building, Due Diligence, Human Resources, Contract Negotiation, P&L Management, Financial Reporting, Business Strategy, Financial Analysis, Corporate Development, Pricing, Business Planning, Financial Modeling, Direct Sales, Strategic Planning, Marketing, Management, Product Management, Consulting, Sales, Budgets, Finance, Process Improvement, Start-ups, Accounting, Competitive Analysis, Product Development, Cross-functional Team..., Acquisitions, Business Development, Turn Around Management, Outsourcing, Leadership, CRM, Strategic Partnerships, Management Consulting
Education
Ohio University
BBS, Accounting with a concentration in Computer Systems
University of Dayton
MBA
Bob Evans December 2011 - Present
Convergys August 2008 - December 2011
Convergys June 2000 - August 2008
Ameritech (AT&T) 1996 - 2000
Ameritch - AT&T 1993 - 1996
InfoLine Technolgoy 1990 - 1993
Litel Communications 1988 - 1990
Litel Communications 1986 - 1988
Litel Telecommunications 1983 - 1986
Sprint 1982 - 1983
Skills
Forecasting, Strategy, Mergers, Acquisition Integration, Marketing Communications, Mergers & Acquisitions, Operations Management, Team Building, Due Diligence, Human Resources, Contract Negotiation, P&L Management, Financial Reporting, Business Strategy, Financial Analysis, Corporate Development, Pricing, Business Planning, Financial Modeling, Direct Sales, Strategic Planning, Marketing, Management, Product Management, Consulting, Sales, Budgets, Finance, Process Improvement, Start-ups, Accounting, Competitive Analysis, Product Development, Cross-functional Team..., Acquisitions, Business Development, Turn Around Management, Outsourcing, Leadership, CRM, Strategic Partnerships, Management Consulting
Education
Ohio University
BBS, Accounting with a concentration in Computer Systems
University of Dayton
MBA
Mark Vidourek's Convergys Experience November 1997 - March 2009
Job Consultant, Lotus Notes, Cobol
Industry Information Technology and Services
Experience
Self Employed May 2009 - Present
Convergys November 1997 - March 2009
Skills
DB2, Software Project..., Requirements Analysis, Integration, SDLC, Vendor Management, Enterprise Architecture, Business Analysis, Java Enterprise Edition, Visio, Microsoft SQL Server, SQL, Solution Architecture, Business Intelligence, Data Warehousing, JCL, Systems Analysis, COBOL, Troubleshooting, Process Improvement
Education
University of Dayton 1993 — 1997
B.S. Electronic Engineering, Electrical, Electronic and Communications Engineering Technology/Technician
Self Employed May 2009 - Present
Convergys November 1997 - March 2009
Skills
DB2, Software Project..., Requirements Analysis, Integration, SDLC, Vendor Management, Enterprise Architecture, Business Analysis, Java Enterprise Edition, Visio, Microsoft SQL Server, SQL, Solution Architecture, Business Intelligence, Data Warehousing, JCL, Systems Analysis, COBOL, Troubleshooting, Process Improvement
Education
University of Dayton 1993 — 1997
B.S. Electronic Engineering, Electrical, Electronic and Communications Engineering Technology/Technician
Andre Kazanjian's Convergys Experience October 1999 - September 2011
Job Owner/Broker at FIRE SIGN REALTY
Industry Real Estate
Experience
FIRE SIGN REALTY July 2012 - Present
Convergys October 1999 - September 2011
Skills
Customer Satisfaction, Customer Experience, Troubleshooting, Service Delivery, BPO, Technical Support, Customer Service, Contact Centers, Call Center, Call Centers, Sla, Outsourcing, Transition Management, Workforce Management, Incident Management, Council of Residential..., e-PRO, Telemarketing, Avaya, Offshoring, Inbound Marketing, Call Center Development, Customer Support, Acreage, Vendor Management, Customer Retention, IEX
Education
University of Denver - Sturm College of Law 1990 — 1993
University of the State of New York 1983 — 1983
Bachelor of Science (B.S.), Liberal Studies
Aiken Preparatory School
University of Miami
Vassar College
Westminster School
FIRE SIGN REALTY July 2012 - Present
Convergys October 1999 - September 2011
Skills
Customer Satisfaction, Customer Experience, Troubleshooting, Service Delivery, BPO, Technical Support, Customer Service, Contact Centers, Call Center, Call Centers, Sla, Outsourcing, Transition Management, Workforce Management, Incident Management, Council of Residential..., e-PRO, Telemarketing, Avaya, Offshoring, Inbound Marketing, Call Center Development, Customer Support, Acreage, Vendor Management, Customer Retention, IEX
Education
University of Denver - Sturm College of Law 1990 — 1993
University of the State of New York 1983 — 1983
Bachelor of Science (B.S.), Liberal Studies
Aiken Preparatory School
University of Miami
Vassar College
Westminster School
Marciedes Metzger's Convergys Experience November 2014 - Present
Job Account Director at Convergys
Industry Telecommunications
Experience
Convergys November 2014 - Present
Dish Network April 2013 - November 2014
Dish Network June 2009 - April 2013
Dish Network June 2009 - April 2013
Dish Network June 2005 - June 2009
Dish Network August 2002 - May 2005
Skills
Telecommunications, Leadership, Business Process..., Process Improvement, Strategy, Vendor Management, Team Building, Team Leadership, Customer Retention, Strategic Planning, Operations Management, Cross-functional Team..., Customer Experience, Management, Performance Management, Customer Satisfaction, Customer Service, Account Management, Strategic Partnerships, Outsourcing, Training, Coaching, Budgets, Program Management, Sales, Leadership Development, CRM, Call Center, Sales Management, Call Centers, Direct Sales, Employee Training, Product Management, Recruiting, Employee Relations, Sales Operations, Change Management, Sales Process, Hiring, Business Development, Forecasting, Contract Negotiation, New Business Development, Team Management, Negotiation, Analysis, Project Management, Business Analysis, Strategic Hiring, People Management
Education
University of Colorado at Denver
Psychology
Convergys November 2014 - Present
Dish Network April 2013 - November 2014
Dish Network June 2009 - April 2013
Dish Network June 2009 - April 2013
Dish Network June 2005 - June 2009
Dish Network August 2002 - May 2005
Skills
Telecommunications, Leadership, Business Process..., Process Improvement, Strategy, Vendor Management, Team Building, Team Leadership, Customer Retention, Strategic Planning, Operations Management, Cross-functional Team..., Customer Experience, Management, Performance Management, Customer Satisfaction, Customer Service, Account Management, Strategic Partnerships, Outsourcing, Training, Coaching, Budgets, Program Management, Sales, Leadership Development, CRM, Call Center, Sales Management, Call Centers, Direct Sales, Employee Training, Product Management, Recruiting, Employee Relations, Sales Operations, Change Management, Sales Process, Hiring, Business Development, Forecasting, Contract Negotiation, New Business Development, Team Management, Negotiation, Analysis, Project Management, Business Analysis, Strategic Hiring, People Management
Education
University of Colorado at Denver
Psychology
Nic Grassel's Convergys Experience November 2011 - May 2015
Job Account Assistant at Flood Bumstead McCready & McCarthy
Industry Telecommunications
Experience
Flood Bumstead McCready & McCarthy May 2015 - Present
Convergys November 2011 - May 2015
Convergys March 2010 - November 2011
Blackhorse Pub & Brewery May 2007 - October 2008
Skills
Team Leadership, Excel, Word, Wordpress, Drupal, Access, Program Management, Photoshop, PowerPoint, SharePoint, Adobe Acrobat, Staff Training, HTML, Microsoft Word, Microsoft Excel, WordPress, Dreamweaver, After Effects, Windows, Adobe Creative Suite, Microsoft Office, Web Design, Graphic Design
Education
University of Dubuque 2001 — 2005
Flood Bumstead McCready & McCarthy May 2015 - Present
Convergys November 2011 - May 2015
Convergys March 2010 - November 2011
Blackhorse Pub & Brewery May 2007 - October 2008
Skills
Team Leadership, Excel, Word, Wordpress, Drupal, Access, Program Management, Photoshop, PowerPoint, SharePoint, Adobe Acrobat, Staff Training, HTML, Microsoft Word, Microsoft Excel, WordPress, Dreamweaver, After Effects, Windows, Adobe Creative Suite, Microsoft Office, Web Design, Graphic Design
Education
University of Dubuque 2001 — 2005
Craig Remick's Convergys Experience August 2008 - September 2008
Job Unemployed at NA
Industry Telecommunications
Experience
NA POS Help DeskFirst DatacorpJanuary 2013 - March 2013
West Corporation March 2009 - August 2012
Celebrity Staff September 2008 - January 2009
Convergys August 2008 - September 2008
Convergys August 2008 - September 2008
Edwards Subaru Hyundai October 2007 - July 2008
Charter Communications December 2002 - May 2007
Skills
Typing, 10 Key, Accounting, Multi-line Phone, Answering Phones, Bookkeeping, Tax Preparation
Education
University of Nebraska at Kearney 2002 — 2002
Bachelor of Business Administration (B.B.A.), Business/Office Automation/Technology/Data Entry
University of Great Falls 1999 — 2002
Bachelor of Business Administration (B.B.A.), Accounting
NA POS Help DeskFirst DatacorpJanuary 2013 - March 2013
West Corporation March 2009 - August 2012
Celebrity Staff September 2008 - January 2009
Convergys August 2008 - September 2008
Convergys August 2008 - September 2008
Edwards Subaru Hyundai October 2007 - July 2008
Charter Communications December 2002 - May 2007
Skills
Typing, 10 Key, Accounting, Multi-line Phone, Answering Phones, Bookkeeping, Tax Preparation
Education
University of Nebraska at Kearney 2002 — 2002
Bachelor of Business Administration (B.B.A.), Business/Office Automation/Technology/Data Entry
University of Great Falls 1999 — 2002
Bachelor of Business Administration (B.B.A.), Accounting
Natasha Ennis's Convergys Experience October 1997 - October 1999
Job Paralegal Student
Industry Retail
Experience
Calhoun Community College Receiving SpecialistBooks A MillionJuly 2007 - June 2013
Island Eye Center November 1999 - July 2003
Convergys October 1997 - October 1999
AT&T Solutions Customer Care August 1995 - October 1997
Education
University of Guam 2000 — 2003
Middleburg High School 1990 — 1992
Education/Theater
Calhoun Community College Receiving SpecialistBooks A MillionJuly 2007 - June 2013
Island Eye Center November 1999 - July 2003
Convergys October 1997 - October 1999
AT&T Solutions Customer Care August 1995 - October 1997
Education
University of Guam 2000 — 2003
Middleburg High School 1990 — 1992
Education/Theater
Heather Ashley's Convergys Experience June 2002 - April 2009
Job Realtor at NuView Realty, Inc.
Industry Real Estate
Experience
NuView Realty, Inc. January 2013 - Present
NorthgateArinso April 2009 - Present
Convergys June 2002 - April 2009
B2B Workforce 2000 - June 2002
Education
University of Florida 1994 — 1996
Bachelor's degree, Finance, General
University of North Florida - College of Business Administration 1998 — 1999
NuView Realty, Inc. January 2013 - Present
NorthgateArinso April 2009 - Present
Convergys June 2002 - April 2009
B2B Workforce 2000 - June 2002
Education
University of Florida 1994 — 1996
Bachelor's degree, Finance, General
University of North Florida - College of Business Administration 1998 — 1999
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT