Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Bianka Small Bianka Small's Convergys Experience August 2006 - July 2007
Job Police Dispatcher at Broward Sheriff Office
Industry Law Enforcement
Experience
Broward Sheriff Office July 2007 - Present
Convergys August 2006 - July 2007
Sodexho September 2005 - August 2006
Skills
Microsoft Word,..., Customer Service, Emergency Management, Private Investigations, Physical Security, Menu Development, Food, Data Entry, Surveillance, Security Management, First Aid, Investigation, Cpr Certified, Crisis Management, Security Operations, Policy, Government, Telephone Skills, Security, Supervisory Skills, Microsoft Office
Education
Broward Community College 2006 — 2006
Criminal Justice/Law Enforcement Administration
Charles W Flanagan 2002 — 2006
Broward Sheriff Office July 2007 - Present
Convergys August 2006 - July 2007
Sodexho September 2005 - August 2006
Skills
Microsoft Word,..., Customer Service, Emergency Management, Private Investigations, Physical Security, Menu Development, Food, Data Entry, Surveillance, Security Management, First Aid, Investigation, Cpr Certified, Crisis Management, Security Operations, Policy, Government, Telephone Skills, Security, Supervisory Skills, Microsoft Office
Education
Broward Community College 2006 — 2006
Criminal Justice/Law Enforcement Administration
Charles W Flanagan 2002 — 2006
Kelsey Owens Kelsey Owens's Convergys Experience January 2011 - April 2011
Job Homemaker The Owens Family
Industry Individual & Family Services
Experience
Fremont County School District #215 September 2012 - February 2014
University of Idaho Extension March 2012 - July 2012
BYU-Idaho September 2009 - July 2012
Marriage & Family Studies Practicum (BYU-Idaho) January 2012 - April 2012
Convergys January 2011 - April 2011
Vector Marketing July 2009 - September 2009
Skills
People-oriented, Hard Worker, Determined, Goal Oriented, Fast Learner, Patient, Integrity, Time Management, Work Ethic, Diligent, Blogging, People Skills, Patience, Determination, Social Skills, Adaptation, Analytical Skills
Education
Brigham Young University - Idaho 2009 — 2012
Bachelor of Science (B.S.), Marriage & Family Studies, Alumna
Fremont County School District #215 September 2012 - February 2014
University of Idaho Extension March 2012 - July 2012
BYU-Idaho September 2009 - July 2012
Marriage & Family Studies Practicum (BYU-Idaho) January 2012 - April 2012
Convergys January 2011 - April 2011
Vector Marketing July 2009 - September 2009
Skills
People-oriented, Hard Worker, Determined, Goal Oriented, Fast Learner, Patient, Integrity, Time Management, Work Ethic, Diligent, Blogging, People Skills, Patience, Determination, Social Skills, Adaptation, Analytical Skills
Education
Brigham Young University - Idaho 2009 — 2012
Bachelor of Science (B.S.), Marriage & Family Studies, Alumna
Angela VanDeBerghe Angela VanDeBerghe's Convergys Experience June 2008 - December 2009
Job Realtor at Select Homes KC
Industry Wholesale
Experience
Select Homes KC August 2015 - Present
Team REAL Experience - a Keller Williams Legacy Partners team March 2015 - August 2015
Redemption Plus March 2015 - May 2015
Sprint October 2012 - January 2015
Sprint January 2010 - March 2012
Convergys June 2008 - December 2009
Mortgage Lenders of America May 2007 - June 2008
Sprint March 2006 - December 2006
IBM May 2004 - March 2006
Sprint PCS April 2000 - May 2004
Skills
Program Management, Vendor Management, Project Management, Customer Service, Customer Service..., Customer Service..., Leadership, Process Improvement, Call Center, Cross-functional Team..., Marketing Management, Call Center..., Key Account Management, Contract Negotiation, Customer Experience, Loyalty Programs, Matrix Management, Operating Budgets, Revenue & Profit Growth, Call Centers, Account Management, Sales Operations, Product Marketing, Training, Telecommunications, Management, Strategic Partnerships, Outsourcing, Customer Retention, Business Process..., Team Leadership, Business Development, Performance Management, Forecasting, Strategy, Sales Management, Sales, Integration, Marketing, Product Development, Budgets, Wireless, Team Building
Education
Pittsburg State University 1991 — 1994
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Butler County Community College 1989 — 1991
Juanita High School
Select Homes KC August 2015 - Present
Team REAL Experience - a Keller Williams Legacy Partners team March 2015 - August 2015
Redemption Plus March 2015 - May 2015
Sprint October 2012 - January 2015
Sprint January 2010 - March 2012
Convergys June 2008 - December 2009
Mortgage Lenders of America May 2007 - June 2008
Sprint March 2006 - December 2006
IBM May 2004 - March 2006
Sprint PCS April 2000 - May 2004
Skills
Program Management, Vendor Management, Project Management, Customer Service, Customer Service..., Customer Service..., Leadership, Process Improvement, Call Center, Cross-functional Team..., Marketing Management, Call Center..., Key Account Management, Contract Negotiation, Customer Experience, Loyalty Programs, Matrix Management, Operating Budgets, Revenue & Profit Growth, Call Centers, Account Management, Sales Operations, Product Marketing, Training, Telecommunications, Management, Strategic Partnerships, Outsourcing, Customer Retention, Business Process..., Team Leadership, Business Development, Performance Management, Forecasting, Strategy, Sales Management, Sales, Integration, Marketing, Product Development, Budgets, Wireless, Team Building
Education
Pittsburg State University 1991 — 1994
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Butler County Community College 1989 — 1991
Juanita High School
Michael Dely's Convergys Experience September 2000 - March 2002
Job Computer Technician for the New Castle Area School District
Industry Information Technology and Services
Experience
New Castle Area School District July 2014 - Present
Compassionate Care Home Helpers June 2014 - Present
MikeD IT January 2009 - Present
Rozzi Construction March 2009 - July 2014
Sears Holdings Corporation August 2008 - October 2009
Self-Employed August 2007 - November 2008
TruckMax Plus August 2006 - November 2007
Total Investigations Inc March 2002 - January 2007
Absolutely Wireless May 2005 - July 2006
Convergys September 2000 - March 2002
Skills
Computer Hardware, Windows XP Pro, Networking, Construction Management, Subcontracting, Microsoft Office, Information Technology, Concrete, Reinforced Concrete, Concrete Paving, Construction, Process Scheduler, Electronics, Contract Negotiation, Contract Management, Project Management, Team Building, Project Estimation, Windows 7, Windows 8, Computer Networking, Virus Removal, Blueprint Reading, Framing, Constructability, Contractor Management, Prestressed Concrete, Decorative Concrete, Microsoft Word, Project Planning, Value Engineering, Contractors, Microcomputer..., Microsoft Office Suite, Ubuntu OS, Android OS, Automotive Repair, Automotive Diagnostics, Locating People, Collections, Repossessions, Pre-construction, Ubuntu, Windows XP, Automotive Electronics, Joomla, WordPress, Technical Support
Education
Butler County Community College 2009 — 2012
Associate of Arts (A.A.), General Studies
Daytona State College 2000 — 2003
Associate of Arts (A.A.), General Studies
DHS 1997 — 2000
High School Diploma, High School/Secondary Diploma Programs, 9-12
New Castle Area School District July 2014 - Present
Compassionate Care Home Helpers June 2014 - Present
MikeD IT January 2009 - Present
Rozzi Construction March 2009 - July 2014
Sears Holdings Corporation August 2008 - October 2009
Self-Employed August 2007 - November 2008
TruckMax Plus August 2006 - November 2007
Total Investigations Inc March 2002 - January 2007
Absolutely Wireless May 2005 - July 2006
Convergys September 2000 - March 2002
Skills
Computer Hardware, Windows XP Pro, Networking, Construction Management, Subcontracting, Microsoft Office, Information Technology, Concrete, Reinforced Concrete, Concrete Paving, Construction, Process Scheduler, Electronics, Contract Negotiation, Contract Management, Project Management, Team Building, Project Estimation, Windows 7, Windows 8, Computer Networking, Virus Removal, Blueprint Reading, Framing, Constructability, Contractor Management, Prestressed Concrete, Decorative Concrete, Microsoft Word, Project Planning, Value Engineering, Contractors, Microcomputer..., Microsoft Office Suite, Ubuntu OS, Android OS, Automotive Repair, Automotive Diagnostics, Locating People, Collections, Repossessions, Pre-construction, Ubuntu, Windows XP, Automotive Electronics, Joomla, WordPress, Technical Support
Education
Butler County Community College 2009 — 2012
Associate of Arts (A.A.), General Studies
Daytona State College 2000 — 2003
Associate of Arts (A.A.), General Studies
DHS 1997 — 2000
High School Diploma, High School/Secondary Diploma Programs, 9-12
Scott Ostermiller, MBA Scott Ostermiller, MBA's Convergys Experience May 2012 - August 2012
Job Digital Marketing Business Coach at Harris Research, Inc.
Industry Marketing and Advertising
Experience
Harris Research, Inc. June 2015 - Present
Argo Fuels, Inc. November 2013 - Present
Icon Health and Fitness June 2013 - May 2015
Jon M. Huntsman School of Business MBA Association September 2012 - June 2013
Convergys May 2012 - August 2012
Melaleuca:The Wellness Company August 2011 - May 2012
Melaleuca:The Wellness Company April 2010 - April 2011
Custom Kicks, Inc. September 2010 - December 2010
Melaleuca:The Wellness Company April 2008 - April 2010
Hogan Construction May 2007 - August 2007
Skills
Customer Relations, Coaching, Public Speaking, Customer Service, Leadership, PowerPoint, Microsoft Excel, Sales, Market Analysis, Product Differentiation, Social Media Outreach, Opportunity Analysis, Teaching, Leadership Development, Time Management, Marketing Strategy, Social Media Marketing, Microsoft Word, Marketing, Management, Teamwork, Data Analysis, Qualtrics, Strategy, Market Research, CRM, Social Networking, Negotiation, Team Leadership, Social Media
Education
Utah State University 2012 — 2013
Master of Business Administration (MBA), Manufacturing Management
Brigham Young University - Idaho 2006 — 2011
BS University Studies, Business Management, Mandarin Chinese, Cantonese, Music, Journalism
Davis High School 2000 — 2003
Diploma, Music, Mathematics
Harris Research, Inc. June 2015 - Present
Argo Fuels, Inc. November 2013 - Present
Icon Health and Fitness June 2013 - May 2015
Jon M. Huntsman School of Business MBA Association September 2012 - June 2013
Convergys May 2012 - August 2012
Melaleuca:The Wellness Company August 2011 - May 2012
Melaleuca:The Wellness Company April 2010 - April 2011
Custom Kicks, Inc. September 2010 - December 2010
Melaleuca:The Wellness Company April 2008 - April 2010
Hogan Construction May 2007 - August 2007
Skills
Customer Relations, Coaching, Public Speaking, Customer Service, Leadership, PowerPoint, Microsoft Excel, Sales, Market Analysis, Product Differentiation, Social Media Outreach, Opportunity Analysis, Teaching, Leadership Development, Time Management, Marketing Strategy, Social Media Marketing, Microsoft Word, Marketing, Management, Teamwork, Data Analysis, Qualtrics, Strategy, Market Research, CRM, Social Networking, Negotiation, Team Leadership, Social Media
Education
Utah State University 2012 — 2013
Master of Business Administration (MBA), Manufacturing Management
Brigham Young University - Idaho 2006 — 2011
BS University Studies, Business Management, Mandarin Chinese, Cantonese, Music, Journalism
Davis High School 2000 — 2003
Diploma, Music, Mathematics
Jeff Etherington Jeff Etherington's Convergys Experience December 2000 - December 2005
Job Member Services Manager at Young Living Essential Oils
Industry Health, Wellness and Fitness
Experience
Young Living Essential Oils June 2015 - Present
Alorica December 2013 - June 2015
Dentistry for Kids February 2013 - December 2013
Extra Space Storage November 2011 - January 2013
Crexendo Business Solutions January 2011 - October 2011
Verizon Wireless December 2005 - December 2010
Convergys December 2000 - December 2005
Skills
Management, Team Leadership, Team Building, Call Centers, Operations Management, BPO, Sales Management, Workforce Management, Team Management, Team Mentoring, Accountability, Sales, Integrity, Positivity, Customer Retention, Customer Service, Telecommunications, Microsoft Excel, Motivation, Marketing, Salesforce.com, Avaya Technologies, CMS, CRM, New Business Development, Customer Satisfaction, Account Management, Leadership, Public Speaking
Education
Brigham Young University - Idaho
Utah State University
Young Living Essential Oils June 2015 - Present
Alorica December 2013 - June 2015
Dentistry for Kids February 2013 - December 2013
Extra Space Storage November 2011 - January 2013
Crexendo Business Solutions January 2011 - October 2011
Verizon Wireless December 2005 - December 2010
Convergys December 2000 - December 2005
Skills
Management, Team Leadership, Team Building, Call Centers, Operations Management, BPO, Sales Management, Workforce Management, Team Management, Team Mentoring, Accountability, Sales, Integrity, Positivity, Customer Retention, Customer Service, Telecommunications, Microsoft Excel, Motivation, Marketing, Salesforce.com, Avaya Technologies, CMS, CRM, New Business Development, Customer Satisfaction, Account Management, Leadership, Public Speaking
Education
Brigham Young University - Idaho
Utah State University
Randy St Clair's Convergys Experience December 2005 - May 2008
Job Customer Service Representative at Nova Southeastern University
Industry Retail
Experience
Nova Southeastern University December 2013 - Present
Walgreens September 2012 - October 2013
Teleperformance December 2011 - September 2012
Comcast Cable February 2009 - September 2010
Convergys December 2005 - May 2008
Market Source, Inc November 2004 - March 2005
Skills
Technical Support, Troubleshooting, Customer Service, Sales, Wireless, PowerPoint, Invoicing, Call Centers, Customer Satisfaction, Computer Hardware, Windows 7, Team Leadership, Microsoft Office, Customer Experience, Process Improvement, Windows, Windows XP, C++
Education
Florida Atlantic University 2014 — 2016
Bachelor's degree, Computer Engineering
Broward Community College 2006 — 2013
Associate of Arts (AA), Engineering
Plantation High School 2000 — 2004
High School Diploma, High School/Secondary Diplomas and Certificates
Nova Southeastern University December 2013 - Present
Walgreens September 2012 - October 2013
Teleperformance December 2011 - September 2012
Comcast Cable February 2009 - September 2010
Convergys December 2005 - May 2008
Market Source, Inc November 2004 - March 2005
Skills
Technical Support, Troubleshooting, Customer Service, Sales, Wireless, PowerPoint, Invoicing, Call Centers, Customer Satisfaction, Computer Hardware, Windows 7, Team Leadership, Microsoft Office, Customer Experience, Process Improvement, Windows, Windows XP, C++
Education
Florida Atlantic University 2014 — 2016
Bachelor's degree, Computer Engineering
Broward Community College 2006 — 2013
Associate of Arts (AA), Engineering
Plantation High School 2000 — 2004
High School Diploma, High School/Secondary Diplomas and Certificates
Christina Raimondo's Convergys Experience August 2009 - December 2009
Job Customer Relations Manager (Vendor Relations Manager) at inSync Staffing
Industry Staffing and Recruiting
Experience
inSync Staffing January 2014 - Present
inSync Staffing July 2010 - January 2014
Ally Financial Inc. July 2010 - September 2011
Kelly Services April 2010 - July 2010
Cypress Hospitality Group December 2009 - April 2010
Convergys August 2009 - December 2009
Adecco July 2008 - June 2009
Winn Dixie Stores July 2007 - May 2008
Incepture Staffing January 2005 - May 2007
BCBSFL 2005 - 2007
Skills
Temporary Staffing, Talent Acquisition, Negotiation, Contract Negotiation, Negotiating Contracts, Salary Negotiation, Full-cycle Recruiting, Recruiting, Direct Recruiting, Legal Recruiting, Contract Recruitment, Account Management, Virtual Recruiter, VMS, CRM, Vendor Manager, Benefits Negotiation, Management, SDLC, Employee Benefits, Talent Management, Temporary Placement, Leadership, Interviews, Sourcing, Program Management, Sales, Customer Service, PeopleSoft, Coaching, Onboarding, Employee Relations, Human Resources, Internet Recruiting, Payroll, Technical Recruiting, Training
Education
Bucks County Community College
Early Childhood Education
Tri-County Community College
General
inSync Staffing January 2014 - Present
inSync Staffing July 2010 - January 2014
Ally Financial Inc. July 2010 - September 2011
Kelly Services April 2010 - July 2010
Cypress Hospitality Group December 2009 - April 2010
Convergys August 2009 - December 2009
Adecco July 2008 - June 2009
Winn Dixie Stores July 2007 - May 2008
Incepture Staffing January 2005 - May 2007
BCBSFL 2005 - 2007
Skills
Temporary Staffing, Talent Acquisition, Negotiation, Contract Negotiation, Negotiating Contracts, Salary Negotiation, Full-cycle Recruiting, Recruiting, Direct Recruiting, Legal Recruiting, Contract Recruitment, Account Management, Virtual Recruiter, VMS, CRM, Vendor Manager, Benefits Negotiation, Management, SDLC, Employee Benefits, Talent Management, Temporary Placement, Leadership, Interviews, Sourcing, Program Management, Sales, Customer Service, PeopleSoft, Coaching, Onboarding, Employee Relations, Human Resources, Internet Recruiting, Payroll, Technical Recruiting, Training
Education
Bucks County Community College
Early Childhood Education
Tri-County Community College
General
Desrae Newcomb Desrae Newcomb's Convergys Experience June 2013 - July 2013
Job
Industry
Experience
Convergys June 2013 - July 2013
Walmart March 2005 - March 2013
Education
Ricks College 1975 — 1975
n/a, General Studies
Kellogg Senior High 1971 — 1975
Diploma, General studies
Convergys June 2013 - July 2013
Walmart March 2005 - March 2013
Education
Ricks College 1975 — 1975
n/a, General Studies
Kellogg Senior High 1971 — 1975
Diploma, General studies
Jeremy Haddock Jeremy Haddock's Convergys Experience March 2003 - November 2006
Job Instructional Developer at StorageCraft Technology Corporation
Industry Professional Training & Coaching
Experience
StorageCraft Technology Corporation May 2013 - Present
Harris Research Inc. March 2008 - May 2013
DocuMedia Learning Group November 2006 - February 2008
Convergys March 2003 - November 2006
Skills
E-Learning, Training, Instructional Technology, Instructional Design, Learning Management..., Face to Face..., Content Development, Curriculum Development, Customer Service, Customer Service..., Franchising, Spanish-speaking, Spanish-English, Spanish, Carpet Cleaning, Moodle, Captivate
Education
Utah State University 2005 — 2007
MS, Instructional Technology
Utah State University 2001 — 2004
BA, Spanish
Brigham Young University - Idaho 1998 — 1999
none, general
StorageCraft Technology Corporation May 2013 - Present
Harris Research Inc. March 2008 - May 2013
DocuMedia Learning Group November 2006 - February 2008
Convergys March 2003 - November 2006
Skills
E-Learning, Training, Instructional Technology, Instructional Design, Learning Management..., Face to Face..., Content Development, Curriculum Development, Customer Service, Customer Service..., Franchising, Spanish-speaking, Spanish-English, Spanish, Carpet Cleaning, Moodle, Captivate
Education
Utah State University 2005 — 2007
MS, Instructional Technology
Utah State University 2001 — 2004
BA, Spanish
Brigham Young University - Idaho 1998 — 1999
none, general
Adrienne Ambush Adrienne Ambush's Convergys Experience June 2013 - January 2014
Job Manager Assistant at Enterprise RentACar
Industry Consumer Services
Experience
Enterprise Rent-A-Car March 2014 - Present
Convergys June 2013 - January 2014
It's Just Lunch June 2011 - June 2013
FREDERICK MEMORIAL HEALTHCARE SYSTEMS January 2011 - March 2011
University of South Florida August 2007 - August 2010
CBS Radio August 2009 - November 2009
Inches a weigh April 2007 - August 2007
Charlotte Russe August 2005 - April 2006
Broward Community College newspaper January 2004 - April 2004
Skills
Customer Service, Microsoft Office, Basic Life Support, PowerPoint, Public Speaking, Writing, Editing, Data Entry, Community Outreach, Research, Healthcare, Outlook, Microsoft Word, Event Planning
Education
Broward Community College 2011 — 2013
Associates of Applied Science, Nursing
Miami Dade College
Phlebotomy Technician/Phlebotomist
University of South Florida 2006 — 2010
B.A, Mass Communications; Mass Communication; Magazine
Broward Community College 2002 — 2005
Degree obtained: AA, Mass Communications; Mass Communications
Enterprise Rent-A-Car March 2014 - Present
Convergys June 2013 - January 2014
It's Just Lunch June 2011 - June 2013
FREDERICK MEMORIAL HEALTHCARE SYSTEMS January 2011 - March 2011
University of South Florida August 2007 - August 2010
CBS Radio August 2009 - November 2009
Inches a weigh April 2007 - August 2007
Charlotte Russe August 2005 - April 2006
Broward Community College newspaper January 2004 - April 2004
Skills
Customer Service, Microsoft Office, Basic Life Support, PowerPoint, Public Speaking, Writing, Editing, Data Entry, Community Outreach, Research, Healthcare, Outlook, Microsoft Word, Event Planning
Education
Broward Community College 2011 — 2013
Associates of Applied Science, Nursing
Miami Dade College
Phlebotomy Technician/Phlebotomist
University of South Florida 2006 — 2010
B.A, Mass Communications; Mass Communication; Magazine
Broward Community College 2002 — 2005
Degree obtained: AA, Mass Communications; Mass Communications
Russ Ding Russ Ding's Convergys Experience 2007 - 2008
Job Student at British Columbia Institute of Technology
Industry Computer Games
Experience
British Columbia Institute of Technology Study, Hard.Quality Assurance Tester
Westfield Industries 2008 - 2009
Convergys 2007 - 2008
Skills
Video Games, Game Design, Unity3D, Java, JDK, HTML 5, HTML scripting, PHP, CSS, JavaScript, Powershell, Microsoft Office, 3D Studio Max, Maya, Adobe Creative Suite, Flash Animation, Flash Action Script, Mandarin(Listen,Speak,Re..., Englsih(Listen,Speak,Rea..., MMORPG, 3D Modeling, ActionScript, Xbox 360, Zbrush, Unreal Editor, Unreal Engine 3, Computer Games, Level Design, Quality Assurance
Education
British Columbia Institute of Technology
Computer Technology/Computer Systems Technology
Vancouver Film School 2009 — 2010
Game Design
University of Manitoba 2005 — 2006
Business/Commerce, General
British Columbia Institute of Technology Study, Hard.Quality Assurance Tester
Westfield Industries 2008 - 2009
Convergys 2007 - 2008
Skills
Video Games, Game Design, Unity3D, Java, JDK, HTML 5, HTML scripting, PHP, CSS, JavaScript, Powershell, Microsoft Office, 3D Studio Max, Maya, Adobe Creative Suite, Flash Animation, Flash Action Script, Mandarin(Listen,Speak,Re..., Englsih(Listen,Speak,Rea..., MMORPG, 3D Modeling, ActionScript, Xbox 360, Zbrush, Unreal Editor, Unreal Engine 3, Computer Games, Level Design, Quality Assurance
Education
British Columbia Institute of Technology
Computer Technology/Computer Systems Technology
Vancouver Film School 2009 — 2010
Game Design
University of Manitoba 2005 — 2006
Business/Commerce, General
Flossie Alexander Flossie Alexander's Convergys Experience February 2011 - February 2013
Job Channel Sales Manager at WoodSpring Suites
Industry Hospitality
Experience
WoodSpring Suites March 2013 - Present
WoodSpring Suites July 2013 - January 2014
WoodSpring Suites March 2013 - July 2013
Convergys February 2011 - February 2013
Outsourcing Solutions INC October 2003 - January 2011
Skills
Project Coordination, Employee Management, Executive Management, Sales Management, Project Planning, Sales Operations, Outsourcing Management, Offshore Management, C-Level Relationships, Employee Relations, International Relations, Relationship Management, Team Leadership, Team Building, Team Management, Financial Reporting, Cross Functional Team..., Cross Functional..., Time Management, Cold Calling, Management, Marketing, Employee Training, Sales, Customer Service, Leadership, Professional..., Negotiation, Strategy, Account Management, Vendor Management, Customer Satisfaction, CRM, Training, Selling, Coaching, Lead Generation, Business Development
Education
Argosy University Chicago
Bachelor's Degree, Organizational Leadership
Butler County Community College
WoodSpring Suites March 2013 - Present
WoodSpring Suites July 2013 - January 2014
WoodSpring Suites March 2013 - July 2013
Convergys February 2011 - February 2013
Outsourcing Solutions INC October 2003 - January 2011
Skills
Project Coordination, Employee Management, Executive Management, Sales Management, Project Planning, Sales Operations, Outsourcing Management, Offshore Management, C-Level Relationships, Employee Relations, International Relations, Relationship Management, Team Leadership, Team Building, Team Management, Financial Reporting, Cross Functional Team..., Cross Functional..., Time Management, Cold Calling, Management, Marketing, Employee Training, Sales, Customer Service, Leadership, Professional..., Negotiation, Strategy, Account Management, Vendor Management, Customer Satisfaction, CRM, Training, Selling, Coaching, Lead Generation, Business Development
Education
Argosy University Chicago
Bachelor's Degree, Organizational Leadership
Butler County Community College
Sean Willardson Sean Willardson's Convergys Experience February 2010 - August 2011
Job Accountant II
Industry Accounting
Experience
Novell July 2015 - Present
NPL Construction Co. January 2012 - July 2013
Wright Express August 2011 - November 2011
Convergys February 2010 - August 2011
Convergys November 2010 - January 2011
BYU-Idaho April 2008 - December 2008
The Church of Jesus Christ of Latter-day Saints October 2005 - October 2007
Skills
Microsoft Office, Excel, Word, WebEx, Outlook, Data Entry, Ten Key, Microsoft Excel, Microsoft Word, Customer Service, 10 Key, Spreadsheets, SAP, Payroll, Phone Skills, Accounting, PowerPoint, Invoicing, Budgets, Journal Entries, Process Improvement, Telephone Skills, Accounts Payable, General Ledger, Financial Statements, Process Scheduler, Accounts Receivable, Project Planning, PeopleSoft, Financial Reporting, Leadership, Account Reconciliation, Management, Team Leadership
Education
University of Utah 2013 — 2015
Bachelor's Degree, Accounting
Western Governors University 2010 — 2011
Bachelors, Accounting
Brigham Young University - Idaho 2008 — 2009
Accounting
Novell July 2015 - Present
NPL Construction Co. January 2012 - July 2013
Wright Express August 2011 - November 2011
Convergys February 2010 - August 2011
Convergys November 2010 - January 2011
BYU-Idaho April 2008 - December 2008
The Church of Jesus Christ of Latter-day Saints October 2005 - October 2007
Skills
Microsoft Office, Excel, Word, WebEx, Outlook, Data Entry, Ten Key, Microsoft Excel, Microsoft Word, Customer Service, 10 Key, Spreadsheets, SAP, Payroll, Phone Skills, Accounting, PowerPoint, Invoicing, Budgets, Journal Entries, Process Improvement, Telephone Skills, Accounts Payable, General Ledger, Financial Statements, Process Scheduler, Accounts Receivable, Project Planning, PeopleSoft, Financial Reporting, Leadership, Account Reconciliation, Management, Team Leadership
Education
University of Utah 2013 — 2015
Bachelor's Degree, Accounting
Western Governors University 2010 — 2011
Bachelors, Accounting
Brigham Young University - Idaho 2008 — 2009
Accounting
Zach Buckingham Zach Buckingham's Convergys Experience November 2011 - July 2013
Job Fiber Technician at Bear Communications LLC
Industry Telecommunications
Experience
Bear Communications LLC July 2013 - Present
Convergys November 2011 - July 2013
Sedgwick County July 2010 - November 2011
Starbucks Coffee Company September 2008 - July 2010
Skills
Data Entry, Customer Service, Customer Satisfaction, Microsoft Office, Event Planning, Policy, Microsoft Excel, Community Outreach, Fiber Optics, Optical Fiber, Fiber Optic Networks, Fiber Optic Cable, Fiber Optic Technology, Fusion Splicing
Education
Butler County Community College 2008 — 2009
Bishop Carroll Catholic High School 2004 — 2008
Bear Communications LLC July 2013 - Present
Convergys November 2011 - July 2013
Sedgwick County July 2010 - November 2011
Starbucks Coffee Company September 2008 - July 2010
Skills
Data Entry, Customer Service, Customer Satisfaction, Microsoft Office, Event Planning, Policy, Microsoft Excel, Community Outreach, Fiber Optics, Optical Fiber, Fiber Optic Networks, Fiber Optic Cable, Fiber Optic Technology, Fusion Splicing
Education
Butler County Community College 2008 — 2009
Bishop Carroll Catholic High School 2004 — 2008
Elliott Mesa-Duell Elliott Mesa-Duell's Convergys Experience January 2015 - March 2015
Job
Industry Information Technology and Services
Experience
Concentrix June 2015 - September 2015
Convergys January 2015 - March 2015
Ellucian November 2014 - January 2015
Hill Haven Nursing Home June 2014 - October 2014
Hill Haven Nursing Home May 2011 - June 2014
Ameriplan March 2014 - April 2014
Computer Works Pro December 2013 - March 2014
Webster Parks & Recreation July 2010 - August 2010
Skills
Customer Service, Training, Public Speaking, Team Building, Microsoft Excel, Troubleshooting, Microsoft Office, Team Leadership, Computer Hardware, Program Management, Call Centers, Time Management, Windows 7
Education
Bryant & Stratton College - Henrietta 2012 — 2014
Associate's Degree, Networking Technology
Webster Schroeder High School 2008 — 2012
High School, New York State Local Diploma
Concentrix June 2015 - September 2015
Convergys January 2015 - March 2015
Ellucian November 2014 - January 2015
Hill Haven Nursing Home June 2014 - October 2014
Hill Haven Nursing Home May 2011 - June 2014
Ameriplan March 2014 - April 2014
Computer Works Pro December 2013 - March 2014
Webster Parks & Recreation July 2010 - August 2010
Skills
Customer Service, Training, Public Speaking, Team Building, Microsoft Excel, Troubleshooting, Microsoft Office, Team Leadership, Computer Hardware, Program Management, Call Centers, Time Management, Windows 7
Education
Bryant & Stratton College - Henrietta 2012 — 2014
Associate's Degree, Networking Technology
Webster Schroeder High School 2008 — 2012
High School, New York State Local Diploma
Howard Christie Howard Christie's Convergys Experience July 2007 - December 2009
Job Enterprise Technical Analyst at BlackBerry
Industry Information Technology and Services
Experience
BlackBerry 2014 - Present
CHAUVET 2013 - September 2014
Tyco September 2012 - February 2013
HornerXpress July 2010 - September 2012
Convergys July 2007 - December 2009
Skills
Troubleshooting, Technical Support, Supervisory Experience, Computer Hardware, Management, Customer Service, Computer Repair, Computer Maintenance, Electronics, Networking, Windows 7, TCP/IP, Microsoft Office, Help Desk Support, Software Installation, Hardware, Printers, Windows XP, Microsoft Exchange, Windows, Active Directory
Education
Broward College 2002 — 2005
Associate of Arts (A.A.), Architecture
The Academy of South Florida 2000 — 2003
CompTIA A+ Certification, Information Technology
Florida International University 2006 — 2008
Construction Management
BlackBerry 2014 - Present
CHAUVET 2013 - September 2014
Tyco September 2012 - February 2013
HornerXpress July 2010 - September 2012
Convergys July 2007 - December 2009
Skills
Troubleshooting, Technical Support, Supervisory Experience, Computer Hardware, Management, Customer Service, Computer Repair, Computer Maintenance, Electronics, Networking, Windows 7, TCP/IP, Microsoft Office, Help Desk Support, Software Installation, Hardware, Printers, Windows XP, Microsoft Exchange, Windows, Active Directory
Education
Broward College 2002 — 2005
Associate of Arts (A.A.), Architecture
The Academy of South Florida 2000 — 2003
CompTIA A+ Certification, Information Technology
Florida International University 2006 — 2008
Construction Management
John Scelsi John Scelsi's Convergys Experience October 2008 - March 2010
Job Missionary Teacher Evangelist from Calvary Chapel Fort Lauderdale
Industry Religious Institutions
Experience
Calvary Chapel Fort Lauderdale February 2013 - Present
Calvary Chapel Fort Lauderdale August 2010 - February 2013
Convergys October 2008 - March 2010
Skills
Acting, Poetry, Drama, Teaching, Public Speaking, Event Planning, YouTube, Editing, Social Media, Creative Writing, Video Editing, Leadership, Facebook, Fundraising, Blogging, Nonprofits, Video Production, Final Cut Pro, Photoshop, Video, Videography
Education
Broward Community College 2008 — 2010
N/A, Basic Skills and Developmental/Remedial Education
Plantation High School
Calvary Chapel Fort Lauderdale February 2013 - Present
Calvary Chapel Fort Lauderdale August 2010 - February 2013
Convergys October 2008 - March 2010
Skills
Acting, Poetry, Drama, Teaching, Public Speaking, Event Planning, YouTube, Editing, Social Media, Creative Writing, Video Editing, Leadership, Facebook, Fundraising, Blogging, Nonprofits, Video Production, Final Cut Pro, Photoshop, Video, Videography
Education
Broward Community College 2008 — 2010
N/A, Basic Skills and Developmental/Remedial Education
Plantation High School
Joshua Bunker Joshua Bunker's Convergys Experience July 2006 - May 2007
Job Manager in Training at Progrexion
Industry Marketing and Advertising
Experience
Progrexion July 2012 - Present
Jiffy Lube May 2011 - May 2012
Self-Employed June 2010 - August 2010
The Church of Jesus Christ of Latter- Day Saints November 2007 - November 2009
Sports Authority May 2007 - November 2007
Convergys July 2006 - May 2007
Skills
Google Analytics, Google Adwords, Time Management, Microsoft Word, Advertising, Microsoft Office, Microsoft Excel, Coaching, Customer Service, Recruiting, PowerPoint, Word, Teaching, Customer Relations, Employee Relations, Strategic Planning, Photoshop, Photography, Team Leadership, Business Planning, Business Management, Phone Skills, Social Networking, Critical Thinking, Customer Satisfaction, Conflict Resolution, Phone Etiquette, Public Speaking, Organization, Integrity
Education
Utah Valley University 2011 — 2014
Bachelor of Science, Business Management- Marketing
Brigham Young University - Idaho 2009 — 2011
ASSOCIATES OF SCIENCES, BUSINESS MANAGEMENT; Marketing
Progrexion July 2012 - Present
Jiffy Lube May 2011 - May 2012
Self-Employed June 2010 - August 2010
The Church of Jesus Christ of Latter- Day Saints November 2007 - November 2009
Sports Authority May 2007 - November 2007
Convergys July 2006 - May 2007
Skills
Google Analytics, Google Adwords, Time Management, Microsoft Word, Advertising, Microsoft Office, Microsoft Excel, Coaching, Customer Service, Recruiting, PowerPoint, Word, Teaching, Customer Relations, Employee Relations, Strategic Planning, Photoshop, Photography, Team Leadership, Business Planning, Business Management, Phone Skills, Social Networking, Critical Thinking, Customer Satisfaction, Conflict Resolution, Phone Etiquette, Public Speaking, Organization, Integrity
Education
Utah Valley University 2011 — 2014
Bachelor of Science, Business Management- Marketing
Brigham Young University - Idaho 2009 — 2011
ASSOCIATES OF SCIENCES, BUSINESS MANAGEMENT; Marketing
Donnelle Robinson Donnelle Robinson's Convergys Experience February 2009 - Present
Job customer service at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 2009 - Present
Convergys Call Center February 2009 - Present
Skills
Computer Skills,..., Like working with..., Customer Service, Call Center, Service Delivery, Contact Centers, IEX, Customer Satisfaction, Technical Support, Team Management, Customer Experience, Troubleshooting, Inbound Marketing, Call Centers
Education
Broadview University 2009 — 2013
Associate's degree, Accounting and Taxation
Broadview University-Orem 2009 — 2013
Accounting and Taxation Associates Degree, Accounting and Finance, 3.5
Convergys February 2009 - Present
Convergys Call Center February 2009 - Present
Skills
Computer Skills,..., Like working with..., Customer Service, Call Center, Service Delivery, Contact Centers, IEX, Customer Satisfaction, Technical Support, Team Management, Customer Experience, Troubleshooting, Inbound Marketing, Call Centers
Education
Broadview University 2009 — 2013
Associate's degree, Accounting and Taxation
Broadview University-Orem 2009 — 2013
Accounting and Taxation Associates Degree, Accounting and Finance, 3.5
Jamal Jennings Jamal Jennings's Convergys Experience March 1999 - August 1999
Job Interior Remodel and Renovation Consultant / Perioperative Area Assistant at Memorial Healthcare System
Industry Construction
Experience
Memorial Healthcare System September 2012 - Present
Start Up Quest February 2015 - May 2015
Cooper City Church Of God 2014 - 2014
Memorial Healthcare System June 2011 - September 2012
Lowe's Companies, Inc. March 2011 - June 2011
Glen's Installation of Appliance Canada contracted by Leon's Furniture August 2006 - December 2010
Turner Construction Company July 2005 - March 2006
Lowe's Companies, Inc. November 2004 - July 2005
formerly PRC, LLC August 1999 - March 2004
Convergys March 1999 - August 1999
Skills
Construction, Construction Management, Customer Service, Interior Architecture, Leadership, Management, Microsoft Word, Renovation, Project Management, Sales, PowerPoint, Problem Solving, Outlook, Research, Microsoft Excel, Troubleshooting, Training
Education
Florida International University 2001 — 2006
Bachelor of Science (B.Sc.), Construction Management
Broward College 1994 — 1998
A.S., Architechtural Design and Construction Technology
Memorial Healthcare System September 2012 - Present
Start Up Quest February 2015 - May 2015
Cooper City Church Of God 2014 - 2014
Memorial Healthcare System June 2011 - September 2012
Lowe's Companies, Inc. March 2011 - June 2011
Glen's Installation of Appliance Canada contracted by Leon's Furniture August 2006 - December 2010
Turner Construction Company July 2005 - March 2006
Lowe's Companies, Inc. November 2004 - July 2005
formerly PRC, LLC August 1999 - March 2004
Convergys March 1999 - August 1999
Skills
Construction, Construction Management, Customer Service, Interior Architecture, Leadership, Management, Microsoft Word, Renovation, Project Management, Sales, PowerPoint, Problem Solving, Outlook, Research, Microsoft Excel, Troubleshooting, Training
Education
Florida International University 2001 — 2006
Bachelor of Science (B.Sc.), Construction Management
Broward College 1994 — 1998
A.S., Architechtural Design and Construction Technology
Kurt Meng, MBA Kurt Meng, MBA's Convergys Experience February 2013 - October 2013
Job Financial Analyst II at 1800 CONTACTS
Industry Outsourcing/Offshoring
Experience
1-800 CONTACTS September 2014 - Present
One on One Marketing April 2014 - August 2014
One on One Marketing October 2013 - April 2014
Convergys February 2013 - October 2013
Convergys June 2011 - February 2013
Convergys August 2010 - June 2011
Convergys February 2008 - August 2010
Fidelity Investments March 2007 - February 2008
Wasatch Venture Fund August 2006 - December 2006
Skills
Strategy, Process Improvement, Sales, CRM, Finance, Team Leadership, Sales Operations, Customer Satisfaction, Management, Business Development, Operations Management, Business Planning, Enterprise Software, Training, Program Management, Call Centers, Leadership
Education
Westminster College 2008 — 2010
Master of Business Administration (M.B.A.), in
Brigham Young University - Idaho 2000 — 2006
Bachelor of Science (BS), Business Mangement/Finance
1-800 CONTACTS September 2014 - Present
One on One Marketing April 2014 - August 2014
One on One Marketing October 2013 - April 2014
Convergys February 2013 - October 2013
Convergys June 2011 - February 2013
Convergys August 2010 - June 2011
Convergys February 2008 - August 2010
Fidelity Investments March 2007 - February 2008
Wasatch Venture Fund August 2006 - December 2006
Skills
Strategy, Process Improvement, Sales, CRM, Finance, Team Leadership, Sales Operations, Customer Satisfaction, Management, Business Development, Operations Management, Business Planning, Enterprise Software, Training, Program Management, Call Centers, Leadership
Education
Westminster College 2008 — 2010
Master of Business Administration (M.B.A.), in
Brigham Young University - Idaho 2000 — 2006
Bachelor of Science (BS), Business Mangement/Finance
Natalie Child Natalie Child's Convergys Experience June 2002 - December 2003
Job Implementation Account Manager with ADP AdvancedMD
Industry Medical Practice
Experience
ADP AdvancedMD June 2014 - Present
Intermountain Healthcare January 2005 - July 2014
American Express March 2005 - April 2008
MountainStar Medical Group January 2004 - December 2004
Convergys June 2002 - December 2003
Hewlett-Packard August 1999 - September 2001
Skills
Implementation..., Project Management, Organizational..., Time Management, Training, Public Speaking, Marketing, Public Relations, Customer Service, Microsoft Office, Process Improvement, Social Media, Microsoft Excel, Healthcare Information..., Budgets, Event Planning
Education
BYU-Idaho 1988 — 1990
Associates Degree, Broadcast Communications
Cottonwood High School 1985 — 1988
ADP AdvancedMD June 2014 - Present
Intermountain Healthcare January 2005 - July 2014
American Express March 2005 - April 2008
MountainStar Medical Group January 2004 - December 2004
Convergys June 2002 - December 2003
Hewlett-Packard August 1999 - September 2001
Skills
Implementation..., Project Management, Organizational..., Time Management, Training, Public Speaking, Marketing, Public Relations, Customer Service, Microsoft Office, Process Improvement, Social Media, Microsoft Excel, Healthcare Information..., Budgets, Event Planning
Education
BYU-Idaho 1988 — 1990
Associates Degree, Broadcast Communications
Cottonwood High School 1985 — 1988
Maria Isupov's Convergys Experience February 2013 - July 2013
Job Accounting Administrative Assistant
Industry Writing and Editing
Experience
BRAHMA Group, Inc. September 2013 - Present
Convergys February 2013 - July 2013
PronunciationPro.com November 2011 - January 2013
Cedar Fort, Inc January 2012 - May 2012
Fresno City College Library August 2004 - August 2008
Skills
Writing, Public Speaking, Editing, Blogging, Creative Writing, Microsoft Office, Technical Writing, Copy Editing, Research, English, Proofreading, Microsoft Word, Photography, Editorial, Books, Facebook, Copywriting, InDesign
Education
Brigham Young University - Idaho 2008 — 2011
Bachelor of Arts, English; an emphasis in Creative Writing
Fresno City College
English Language and Literature/Letters
BRAHMA Group, Inc. September 2013 - Present
Convergys February 2013 - July 2013
PronunciationPro.com November 2011 - January 2013
Cedar Fort, Inc January 2012 - May 2012
Fresno City College Library August 2004 - August 2008
Skills
Writing, Public Speaking, Editing, Blogging, Creative Writing, Microsoft Office, Technical Writing, Copy Editing, Research, English, Proofreading, Microsoft Word, Photography, Editorial, Books, Facebook, Copywriting, InDesign
Education
Brigham Young University - Idaho 2008 — 2011
Bachelor of Arts, English; an emphasis in Creative Writing
Fresno City College
English Language and Literature/Letters
Robert Bennion Robert Bennion's Convergys Experience May 2010 - August 2010
Job Experienced Salesman/Technician at Next Generation Pest Control
Industry Consumer Services
Experience
Service Master - PCS April 2014 - Present
Fable Designs September 2010 - October 2013
Convergys May 2010 - August 2010
Skills
Leadership, Microsoft Word, Microsoft Excel, Phlebotomy, Management, Team Building, Phone Etiquette, Customer Service, Time Management, Customer Satisfaction, Operations Management, Social Media, Public Speaking
Education
Salt Lake Community College 2013 — 2015
Chemical Engineering
Broadview University 2010 — 2010
Medical/Clinical Assistant
Service Master - PCS April 2014 - Present
Fable Designs September 2010 - October 2013
Convergys May 2010 - August 2010
Skills
Leadership, Microsoft Word, Microsoft Excel, Phlebotomy, Management, Team Building, Phone Etiquette, Customer Service, Time Management, Customer Satisfaction, Operations Management, Social Media, Public Speaking
Education
Salt Lake Community College 2013 — 2015
Chemical Engineering
Broadview University 2010 — 2010
Medical/Clinical Assistant
Nicolas Ortegon Nicolas Ortegon's Convergys Experience November 2007 - January 2009
Job IBO at Dynasty International
Industry Retail
Experience
Dynasty International September 2013 - Present
Nordstrom July 2013 - December 2013
The Shop February 2009 - July 2013
Jarden Consumer Solutions June 2010 - August 2010
Convergys November 2007 - January 2009
Convergys November 2005 - November 2007
Stage 36 Entertainment August 2004 - November 2006
Skills
Advertising, Sales, Customer Service, Management, Microsoft Excel, Inventory Management, Social Media Marketing, Retail, Social Media, Facebook, Email Marketing, Digital Marketing, Social Networking, Merchandising, Leadership, Marketing Strategy, Project Management, Sales Management, Team Leadership, Public Relations, Event Management, Account Management, Marketing, Online Marketing
Education
Florida International University
Bachelor of Business Administration (B.B.A.), International Business Administration and Management
Broward Community College
Associate of Arts (AA), Engineering
J.P Taravella High School 2000 — 2004
High school, Highschool diploma
Dynasty International September 2013 - Present
Nordstrom July 2013 - December 2013
The Shop February 2009 - July 2013
Jarden Consumer Solutions June 2010 - August 2010
Convergys November 2007 - January 2009
Convergys November 2005 - November 2007
Stage 36 Entertainment August 2004 - November 2006
Skills
Advertising, Sales, Customer Service, Management, Microsoft Excel, Inventory Management, Social Media Marketing, Retail, Social Media, Facebook, Email Marketing, Digital Marketing, Social Networking, Merchandising, Leadership, Marketing Strategy, Project Management, Sales Management, Team Leadership, Public Relations, Event Management, Account Management, Marketing, Online Marketing
Education
Florida International University
Bachelor of Business Administration (B.B.A.), International Business Administration and Management
Broward Community College
Associate of Arts (AA), Engineering
J.P Taravella High School 2000 — 2004
High school, Highschool diploma
Charlesworth Dickson's Convergys Experience May 2013 - Present
Job Sales & Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys May 2013 - Present
Rapid Staffing March 2013 - April 2013
Golden Corral October 2009 - May 2010
Skills
Customer Satisfaction, Customer Service, Inventory Management, Time Management, Cashiering, Call Centers, Sales, Restaurant Management, Data Entry, Telephone Skills, Microsoft Office, Training
Education
Broward Community College 2013 — 2014
Computer Technology/Computer Systems Technology
Johnson and Wales University 2010 — 2011
Food Service, Waiter/Waitress, and Dining Room Management/Manager
Convergys May 2013 - Present
Rapid Staffing March 2013 - April 2013
Golden Corral October 2009 - May 2010
Skills
Customer Satisfaction, Customer Service, Inventory Management, Time Management, Cashiering, Call Centers, Sales, Restaurant Management, Data Entry, Telephone Skills, Microsoft Office, Training
Education
Broward Community College 2013 — 2014
Computer Technology/Computer Systems Technology
Johnson and Wales University 2010 — 2011
Food Service, Waiter/Waitress, and Dining Room Management/Manager
Miranda Singley Miranda Singley's Convergys Experience 1994 - 1998
Job Microsoft SQL Developer
Industry Information Technology and Services
Experience
Kaplan August 2014 - Present
NETWORK INNOVATIONS (formerly GMPCS) January 2011 - July 2014
GMPCS Personal Communications Inc. July 2005 - December 2010
GMPCS Personal Communications Inc. April 2003 - June 2005
Precision Response Corporation 1999 - 2003
Long Distance International 1998 - 1999
Convergys 1994 - 1998
Skills
Telecommunications, Management, Business Analysis, VoIP, Troubleshooting, Wireless, Technical Support, Team Leadership, IT Management, Mobile Devices, Project Management, Disaster Recovery, Product Management, Vendor Management, Program Management, Software Installation
Education
Broward College 2001 — 2004
Kaplan August 2014 - Present
NETWORK INNOVATIONS (formerly GMPCS) January 2011 - July 2014
GMPCS Personal Communications Inc. July 2005 - December 2010
GMPCS Personal Communications Inc. April 2003 - June 2005
Precision Response Corporation 1999 - 2003
Long Distance International 1998 - 1999
Convergys 1994 - 1998
Skills
Telecommunications, Management, Business Analysis, VoIP, Troubleshooting, Wireless, Technical Support, Team Leadership, IT Management, Mobile Devices, Project Management, Disaster Recovery, Product Management, Vendor Management, Program Management, Software Installation
Education
Broward College 2001 — 2004
Gretshen Angeles Gretshen Angeles's Convergys Experience December 2003 - May 2010
Job Interior designer
Industry Design
Experience
Santamaria Designs August 2014 - Present
Freelance / Interior Designer / Residential /Commercial / Marine Interior Designer January 2011 - August 2014
PAROFFICE, SAC January 2011 - September 2011
Convergys December 2003 - May 2010
Skills
Interior Design, Sketching, Furniture, Rendering, 3D rendering, AutoCAD, SketchUp, Space-planning, Color Schemes, Renovation, Residential Design, Customer Service, Microsoft Office, Material Selection, Podium, 20/20 Design, Decoration, Commercial Design, Team Leadership, Team Management, Sales Management, Office Administration, English-Spanish, Quality Assurance, Drawing, 3D Modeling, Concept Design, Floor Plans, CAD, Furnishings, Painting, Custom Furniture, Residential Homes, Elevations, Finish Selections, Technical Drawing, Furniture design, Space planning, Bathrooms, Finish, Space Planning, Design Research, Cabinetry, 3D Rendering
Education
The Art Institute of Ft. Laudedale 2007 — 2010
Bachelor of Science (B.S.), Interior Design
Broward Community College 2001 — 2006
Grafic Design
Santamaria Designs August 2014 - Present
Freelance / Interior Designer / Residential /Commercial / Marine Interior Designer January 2011 - August 2014
PAROFFICE, SAC January 2011 - September 2011
Convergys December 2003 - May 2010
Skills
Interior Design, Sketching, Furniture, Rendering, 3D rendering, AutoCAD, SketchUp, Space-planning, Color Schemes, Renovation, Residential Design, Customer Service, Microsoft Office, Material Selection, Podium, 20/20 Design, Decoration, Commercial Design, Team Leadership, Team Management, Sales Management, Office Administration, English-Spanish, Quality Assurance, Drawing, 3D Modeling, Concept Design, Floor Plans, CAD, Furnishings, Painting, Custom Furniture, Residential Homes, Elevations, Finish Selections, Technical Drawing, Furniture design, Space planning, Bathrooms, Finish, Space Planning, Design Research, Cabinetry, 3D Rendering
Education
The Art Institute of Ft. Laudedale 2007 — 2010
Bachelor of Science (B.S.), Interior Design
Broward Community College 2001 — 2006
Grafic Design
Shona Hinton Shona Hinton's Convergys Experience January 1999 - May 2000
Job Customer Service Rep at prefer not to answer
Industry Textiles
Experience
prefer not to answer May 2012 - Present
Brown Mackie College January 2011 - June 2012
Sun Chemical January 2007 - December 2010
Sunchemical Corporation 2007 - 2010
Mercy Health Partners January 2001 - January 2007
Mercy Health Partners September 2000 - January 2001
Convergy's January 1999 - May 2000
Bethesda Hospital August 1995 - February 1999
Skills
Customer Service, Training, Troubleshooting, Time Management, Microsoft Excel, Microsoft Word, Call Centers, Telephone Skills, Testing, SAP, Medical Terminology, Nutrition, Insurance, Microsoft Office, PowerPoint, Teamwork, Outlook, Food Service, Leadership, Access, Team Leadership
Education
Brown Mackie College 2011 — 2012
None transferred to the UOP, 2013 Health Care Administration
Brown Mackie College-Cincinnati 2011 — 2012
Health Care Adminstration, Concentration In Management
Central High School East 1990 — 1994
Diploma, Genral
prefer not to answer May 2012 - Present
Brown Mackie College January 2011 - June 2012
Sun Chemical January 2007 - December 2010
Sunchemical Corporation 2007 - 2010
Mercy Health Partners January 2001 - January 2007
Mercy Health Partners September 2000 - January 2001
Convergy's January 1999 - May 2000
Bethesda Hospital August 1995 - February 1999
Skills
Customer Service, Training, Troubleshooting, Time Management, Microsoft Excel, Microsoft Word, Call Centers, Telephone Skills, Testing, SAP, Medical Terminology, Nutrition, Insurance, Microsoft Office, PowerPoint, Teamwork, Outlook, Food Service, Leadership, Access, Team Leadership
Education
Brown Mackie College 2011 — 2012
None transferred to the UOP, 2013 Health Care Administration
Brown Mackie College-Cincinnati 2011 — 2012
Health Care Adminstration, Concentration In Management
Central High School East 1990 — 1994
Diploma, Genral
Kenji Kahara's Convergys Experience November 2003 - July 2008
Job Sr. Database Developer at Epsilon
Industry Marketing and Advertising
Experience
Epsilon January 2015 - Present
Epsilon June 2012 - December 2014
ESM September 2008 - June 2012
Convergys November 2003 - July 2008
Skills
C#, ASP.NET, XML, Java, SQL, JavaScript, VB.NET, .NET, Microsoft SQL Server, AJAX, C++, Web Services
Education
Weber State University 2000 — 2003
Bachelor of Science (B.S.), Mathematics
Brigham Young University - Idaho 1998 — 2000
Associate of Science (A.S.), Psychology
Epsilon January 2015 - Present
Epsilon June 2012 - December 2014
ESM September 2008 - June 2012
Convergys November 2003 - July 2008
Skills
C#, ASP.NET, XML, Java, SQL, JavaScript, VB.NET, .NET, Microsoft SQL Server, AJAX, C++, Web Services
Education
Weber State University 2000 — 2003
Bachelor of Science (B.S.), Mathematics
Brigham Young University - Idaho 1998 — 2000
Associate of Science (A.S.), Psychology
Shawn Gravelle Shawn Gravelle's Convergys Experience July 2002 - August 2007
Job General Manager at Hilton Garden Inn Roanoke Rapids
Industry Hospitality
Experience
Interstate Hotels & Resorts February 2011 - Present
The Summit Group August 2007 - February 2011
Convergys July 2002 - August 2007
Best Western International June 1999 - January 2002
Skills
Hotel Management, Customer Satisfaction, Revenue Analysis, Hospitality Management, Hospitality, OnQ, Guest Service Management, Front Office, Hospitality Industry, Hotels, Food & Beverage, Yield Management, Catering, Rooms Division, Resorts, Micros, Lodging, Property Management..., Tourism, Trade Shows, Operations Management, Restaurants, Hotel Booking, Opening Hotels, Corporate Events, Profit, Hotel Administration, Meeting Planning
Education
Idaho State University 2002 — 2006
Bachelor of Business Administration, Management
Brigham Young University - Idaho 2000 — 2002
Associate of Arts and Science, Sports Medicine
Interstate Hotels & Resorts February 2011 - Present
The Summit Group August 2007 - February 2011
Convergys July 2002 - August 2007
Best Western International June 1999 - January 2002
Skills
Hotel Management, Customer Satisfaction, Revenue Analysis, Hospitality Management, Hospitality, OnQ, Guest Service Management, Front Office, Hospitality Industry, Hotels, Food & Beverage, Yield Management, Catering, Rooms Division, Resorts, Micros, Lodging, Property Management..., Tourism, Trade Shows, Operations Management, Restaurants, Hotel Booking, Opening Hotels, Corporate Events, Profit, Hotel Administration, Meeting Planning
Education
Idaho State University 2002 — 2006
Bachelor of Business Administration, Management
Brigham Young University - Idaho 2000 — 2002
Associate of Arts and Science, Sports Medicine
Eric Cameron Eric Cameron's Convergys Experience January 2001 - January 2002
Job Digital Production Supervisor at Artco
Industry Business Supplies and Equipment
Experience
BYU-Idaho January 2015 - Present
Artco April 2012 - December 2014
Brigham Young University - Idaho January 2011 - March 2012
Selectbuild LLC December 2002 - April 2009
Convergys January 2001 - January 2002
Skills
Purchasing, Procurement, Materials Management, Forklift Operator, Inventory Management, Supply Chain, Research, Excel, Supply Chain Management, PowerPoint, Spanish, Word, Microsoft Office, Forecasting, Outlook, Problem Solving, Supplier Management, Microsoft Word, Microsoft Excel, Team Leadership, Leadership, Sales, Market Research
Education
Brigham Young University - Idaho 2009 — 2012
Business Management, Supply Chain
Pima Community College
University of Phoenix
BYU-Idaho January 2015 - Present
Artco April 2012 - December 2014
Brigham Young University - Idaho January 2011 - March 2012
Selectbuild LLC December 2002 - April 2009
Convergys January 2001 - January 2002
Skills
Purchasing, Procurement, Materials Management, Forklift Operator, Inventory Management, Supply Chain, Research, Excel, Supply Chain Management, PowerPoint, Spanish, Word, Microsoft Office, Forecasting, Outlook, Problem Solving, Supplier Management, Microsoft Word, Microsoft Excel, Team Leadership, Leadership, Sales, Market Research
Education
Brigham Young University - Idaho 2009 — 2012
Business Management, Supply Chain
Pima Community College
University of Phoenix
Vic Kingrey Vic Kingrey's Convergys Experience March 2009 - August 2009
Job Sr. Sales Engineer at AVST
Industry Telecommunications
Experience
AVST January 2015 - Present
Avaya October 2009 - October 2014
Convergys March 2009 - August 2009
Adomo Inc March 2005 - February 2009
Nuasis June 2004 - March 2005
5by5 Networks 2003 - 2004
StarVox 2001 - 2003
Siemens 1997 - 2000
Skills
Unified Communications, Telecommunications, Avaya, VoIP, SIP, IVR, Managed Services, Unified Messaging, Cisco Technologies, Enterprise Software, Pre-sales, Cisco Call Manager, Telephony, IP, Networking, Switches, Solution Architecture, Professional Services, TCP/IP, Integration, Strategy, H.323, Sales Engineering, TDM, ACD, Contact Centers, Video Conferencing, Ethernet, SIP Trunking, QoS, ISDN, Avaya Technologies
Education
Buena Vista University 2006 — 2008
BS - MIS, Computer Science / Buisness
Marshalltown Community College 2004 — 2006
BA - Computer Science, Computer Science
Marshalltown High School 1981 — 1984
AVST January 2015 - Present
Avaya October 2009 - October 2014
Convergys March 2009 - August 2009
Adomo Inc March 2005 - February 2009
Nuasis June 2004 - March 2005
5by5 Networks 2003 - 2004
StarVox 2001 - 2003
Siemens 1997 - 2000
Skills
Unified Communications, Telecommunications, Avaya, VoIP, SIP, IVR, Managed Services, Unified Messaging, Cisco Technologies, Enterprise Software, Pre-sales, Cisco Call Manager, Telephony, IP, Networking, Switches, Solution Architecture, Professional Services, TCP/IP, Integration, Strategy, H.323, Sales Engineering, TDM, ACD, Contact Centers, Video Conferencing, Ethernet, SIP Trunking, QoS, ISDN, Avaya Technologies
Education
Buena Vista University 2006 — 2008
BS - MIS, Computer Science / Buisness
Marshalltown Community College 2004 — 2006
BA - Computer Science, Computer Science
Marshalltown High School 1981 — 1984
Jimmie White Jimmie White's Convergys Experience June 1999 - February 2010
Job Got Move? Let's talk about your Moving and Storage needs!
Industry Transportation/Trucking/Railroad
Experience
EMC March 2011 - Present
PMI South West Ohio Chapter August 2010 - June 2012
Hewlett-Packard Enterprise Services May 2010 - March 2011
Convergys June 1999 - February 2010
Niagara Mohawk Power Corporation July 1996 - May 1999
Multiple Companies May 1992 - June 1996
US Navy May 1988 - June 1992
Skills
Program Management, Process Improvement, Mentoring and..., Six Sigma, ITIL, PMP, PMO, Mentoring, Requirements Analysis, Cross-functional Team..., Business Process..., Vendor Management, Continuous Improvement, Change Management, Persistent, PMI, Team Leadership, Team Building, Strategic Planning, Project Portfolio..., Operations Management, Project Planning, Process Engineering, Planning, Risk Management, Business Analysis, Process Development, Problem Solving, Cost Reduction, Visio, Business Process, Call Center, Quality Management, DMAIC, Software Project..., Project Management, Call Centers, Leadership, Agile Methodologies, Enterprise Software, SDLC, Outsourcing, Security, Management, IT Management, IT Strategy, Integration, IT Service Management, IT Operations, Resource Management
Education
Xavier University 2005 — 2007
Bachelor’s Degree, Pre-MBA (Business), 3.51
Bryant and Stratton College
Associate’s Degree, Computer Science, 3.47
Thomas More College
Master of Business Administration (M.B.A.), Business Administration and Management, General
EMC March 2011 - Present
PMI South West Ohio Chapter August 2010 - June 2012
Hewlett-Packard Enterprise Services May 2010 - March 2011
Convergys June 1999 - February 2010
Niagara Mohawk Power Corporation July 1996 - May 1999
Multiple Companies May 1992 - June 1996
US Navy May 1988 - June 1992
Skills
Program Management, Process Improvement, Mentoring and..., Six Sigma, ITIL, PMP, PMO, Mentoring, Requirements Analysis, Cross-functional Team..., Business Process..., Vendor Management, Continuous Improvement, Change Management, Persistent, PMI, Team Leadership, Team Building, Strategic Planning, Project Portfolio..., Operations Management, Project Planning, Process Engineering, Planning, Risk Management, Business Analysis, Process Development, Problem Solving, Cost Reduction, Visio, Business Process, Call Center, Quality Management, DMAIC, Software Project..., Project Management, Call Centers, Leadership, Agile Methodologies, Enterprise Software, SDLC, Outsourcing, Security, Management, IT Management, IT Strategy, Integration, IT Service Management, IT Operations, Resource Management
Education
Xavier University 2005 — 2007
Bachelor’s Degree, Pre-MBA (Business), 3.51
Bryant and Stratton College
Associate’s Degree, Computer Science, 3.47
Thomas More College
Master of Business Administration (M.B.A.), Business Administration and Management, General
Daniel Clay Whitehead Daniel Clay Whitehead's Convergys Experience March 2009 - March 2011
Job Medical Records Specialist at Unum
Industry Insurance
Experience
Unum June 2013 - Present
Kemper Corporation/ Merastar April 2011 - May 2012
Freedom Mortgage January 2006 - January 2012
Covenant Transport 2012 - 2012
Convergys March 2009 - March 2011
Skills
Customer Service, Billing, Customer Satisfaction, Property & Casualty..., Insurance, Customer Retention, Credit, Lotus Notes, Call Center, Cross Selling, Outlook, Software Documentation, Employee Benefits, Banking, Administrative..., Relationship Management, Dispatching
Education
Bryan College 2008 — 2010
Bachelor's degree, Business Administration and Management
Chattanooga State Community College
Associate's degree, General Studies
Unum June 2013 - Present
Kemper Corporation/ Merastar April 2011 - May 2012
Freedom Mortgage January 2006 - January 2012
Covenant Transport 2012 - 2012
Convergys March 2009 - March 2011
Skills
Customer Service, Billing, Customer Satisfaction, Property & Casualty..., Insurance, Customer Retention, Credit, Lotus Notes, Call Center, Cross Selling, Outlook, Software Documentation, Employee Benefits, Banking, Administrative..., Relationship Management, Dispatching
Education
Bryan College 2008 — 2010
Bachelor's degree, Business Administration and Management
Chattanooga State Community College
Associate's degree, General Studies
Derrick Mull Derrick Mull's Convergys Experience July 2006 - March 2008
Job Manager at Empire Gold & Silver
Industry Retail
Experience
Empire Gold & Silver November 2013 - Present
DM Data Security January 2013 - Present
Southern Bullion Coin & Jewelry March 2008 - November 2013
Southern Bullion Trading, LLC March 2008 - November 2013
Convergys July 2006 - March 2008
Skills
Linux, IT Solutions, Data Security, Windows, Windows Server, Ruby on Rails, Python, JavaScript, Apache, phpMyAdmin, Linux Server, PHP, HTML, CSS, Photoshop, GIMP, jQuery, WordPress, Responsive Design, Web Design, Technical Support, Windows 7, Photography, Web Development, Training
Education
Bryan College 2009 — 2010
Bachelor of Science, Business Administration
Dalton State College 2003 — 2006
History
Empire Gold & Silver November 2013 - Present
DM Data Security January 2013 - Present
Southern Bullion Coin & Jewelry March 2008 - November 2013
Southern Bullion Trading, LLC March 2008 - November 2013
Convergys July 2006 - March 2008
Skills
Linux, IT Solutions, Data Security, Windows, Windows Server, Ruby on Rails, Python, JavaScript, Apache, phpMyAdmin, Linux Server, PHP, HTML, CSS, Photoshop, GIMP, jQuery, WordPress, Responsive Design, Web Design, Technical Support, Windows 7, Photography, Web Development, Training
Education
Bryan College 2009 — 2010
Bachelor of Science, Business Administration
Dalton State College 2003 — 2006
History
Anthony Forney Anthony Forney's Convergys Experience April 2008 - May 2009
Job Crossroads Nissan of Hickory
Industry Automotive
Experience
Gastonia Nissan Inc May 2015 - Present
Crossroads Nissan of Hickory May 2014 - June 2015
Colbert's Auto May 2009 - October 2010
Hhgregg Appliance September 2006 - October 2009
Convergys April 2008 - May 2009
Skills
Sales, Customer Service, Data Entry, Databases, VMware, Customer Retention, Communication, Spreadsheets, Oracle, Cashiering, Customer Satisfaction, People Skills, Customer Experience, Telephone Skills, Team-oriented, Customer Engagement, Automobile, Team Building, Negotiation, Account Management, New Business Development, Sales Process, Vehicles, Profit, Sales Operations, Automotive, Sales Management, Inventory Management, Marketing, Retail
Education
Caldwell Community College and Technical Institute 2012 — 2014
Computer and Information Systems Security/Information Assurance
Gastonia Nissan Inc May 2015 - Present
Crossroads Nissan of Hickory May 2014 - June 2015
Colbert's Auto May 2009 - October 2010
Hhgregg Appliance September 2006 - October 2009
Convergys April 2008 - May 2009
Skills
Sales, Customer Service, Data Entry, Databases, VMware, Customer Retention, Communication, Spreadsheets, Oracle, Cashiering, Customer Satisfaction, People Skills, Customer Experience, Telephone Skills, Team-oriented, Customer Engagement, Automobile, Team Building, Negotiation, Account Management, New Business Development, Sales Process, Vehicles, Profit, Sales Operations, Automotive, Sales Management, Inventory Management, Marketing, Retail
Education
Caldwell Community College and Technical Institute 2012 — 2014
Computer and Information Systems Security/Information Assurance
Christopher Godoy Christopher Godoy's Convergys Experience June 2014 - October 2014
Job Fitness Instructor at Planet Fitness
Industry Health, Wellness and Fitness
Experience
Planet Fitness May 2015 - Present
Planet Fitness December 2014 - Present
ALDO Group November 2014 - November 2014
Convergys June 2014 - October 2014
Becker & Poliakoff, P.A. September 2013 - January 2014
Best Buy June 2013 - August 2013
Broward Sheriff's Office August 2009 - December 2009
Skills
Training, Leadership, Leadership Development, Coaching, Microsoft Office, Fitness Training, Leadership Studies, Customer Service, Project Management, Situational Leadership, Strategic Leadership, Team Building, Cross Cultural..., Sales, Presentations, Outlook, Microsoft Excel, PowerPoint, Research, Higher Education, Access, Interviews, PC Operating Systems, Cross-functional Team..., Filing, Data Entry, Fitness Instruction, Fitness Consulting, Fitness Modeling, Fitness Industry
Education
Nova Southeastern University 2010 — 2012
Master of Science (MS), Business Leadership
Florida International University 2008 — 2009
Bachelor of Science (BS), Criminal Justice
Broward Community College 2006 — 2008
Associate of Arts (AA), Criminology/Criminal Justice
Planet Fitness May 2015 - Present
Planet Fitness December 2014 - Present
ALDO Group November 2014 - November 2014
Convergys June 2014 - October 2014
Becker & Poliakoff, P.A. September 2013 - January 2014
Best Buy June 2013 - August 2013
Broward Sheriff's Office August 2009 - December 2009
Skills
Training, Leadership, Leadership Development, Coaching, Microsoft Office, Fitness Training, Leadership Studies, Customer Service, Project Management, Situational Leadership, Strategic Leadership, Team Building, Cross Cultural..., Sales, Presentations, Outlook, Microsoft Excel, PowerPoint, Research, Higher Education, Access, Interviews, PC Operating Systems, Cross-functional Team..., Filing, Data Entry, Fitness Instruction, Fitness Consulting, Fitness Modeling, Fitness Industry
Education
Nova Southeastern University 2010 — 2012
Master of Science (MS), Business Leadership
Florida International University 2008 — 2009
Bachelor of Science (BS), Criminal Justice
Broward Community College 2006 — 2008
Associate of Arts (AA), Criminology/Criminal Justice
Jenny Van Sistine Jenny Van Sistine's Convergys Experience 2011 - 2011
Job Student at Brigham Young University Idaho
Industry
Experience
Convergys 2011 - 2011
Skills
Teamwork, Microsoft Word
Education
Brigham Young University - Idaho 2012 — 2014
Convergys 2011 - 2011
Skills
Teamwork, Microsoft Word
Education
Brigham Young University - Idaho 2012 — 2014
Lauwren OQuinn's Convergys Experience August 2011 - November 2011
Job Customer Service and Data Entry Guru for Hire
Industry Outsourcing/Offshoring
Experience
My Home November 2011 - Present
Convergys August 2011 - November 2011
kgb June 2011 - July 2011
Spherion November 2010 - February 2011
Spherion Corp November 2010 - February 2011
Convergys 2011 - 2011
Z Wireless-Verizon Premium Wireless Retailer May 2010 - November 2010
Z Wireless March 2010 - November 2010
Bank of America November 2008 - March 2010
Bank of America Corporation November 2008 - March 2010
Skills
Customer Service, Direct Sales, Clerical Duties
Education
Cowley College 2012 — 2014
Associates of Arts, Mass Communications
Butler Community College 2005 — 2006
Butler County Community College
Associates in Arts Degree; High School Diploma, Fine Arts & Humanities (English); 2003
My Home November 2011 - Present
Convergys August 2011 - November 2011
kgb June 2011 - July 2011
Spherion November 2010 - February 2011
Spherion Corp November 2010 - February 2011
Convergys 2011 - 2011
Z Wireless-Verizon Premium Wireless Retailer May 2010 - November 2010
Z Wireless March 2010 - November 2010
Bank of America November 2008 - March 2010
Bank of America Corporation November 2008 - March 2010
Skills
Customer Service, Direct Sales, Clerical Duties
Education
Cowley College 2012 — 2014
Associates of Arts, Mass Communications
Butler Community College 2005 — 2006
Butler County Community College
Associates in Arts Degree; High School Diploma, Fine Arts & Humanities (English); 2003
Javier Miyakawa Javier Miyakawa's Convergys Experience April 2006 - July 2009
Job Sales Associate at Tory Burch
Industry Apparel & Fashion
Experience
Tory Burch October 2012 - Present
Perfumes4U May 2012 - September 2012
Sony Electronics August 2009 - May 2012
Convergys April 2006 - July 2009
USA Audio & Security December 2003 - March 2006
Hoya May 1991 - August 2003
Skills
Direct Sales, Consumer Electronics, Customer Service, Product Management, Inventory Control, Sales Management, Negotiation, Team Building, Sales, Microsoft Office, Account Management, Team Leadership, Customer Satisfaction, Merchandising, Marketing, Training, Microsoft Excel, Retail
Education
Broward Community College
Tory Burch October 2012 - Present
Perfumes4U May 2012 - September 2012
Sony Electronics August 2009 - May 2012
Convergys April 2006 - July 2009
USA Audio & Security December 2003 - March 2006
Hoya May 1991 - August 2003
Skills
Direct Sales, Consumer Electronics, Customer Service, Product Management, Inventory Control, Sales Management, Negotiation, Team Building, Sales, Microsoft Office, Account Management, Team Leadership, Customer Satisfaction, Merchandising, Marketing, Training, Microsoft Excel, Retail
Education
Broward Community College
Charlene Bond Charlene Bond's Convergys Experience 2001 - 2004
Job Former Business Account Manager at CenturyLink Business
Industry Telecommunications
Experience
CenturyLink Business May 2010 - October 2013
Qwest October 2009 - May 2010
Qwest August 2007 - October 2009
Convergys 2001 - 2004
Skills
Account Management, Telecommunications, Solution Selling, Strategy, Managed Services, Direct Sales, Sales Management, MPLS, Lead Generation, Cross-functional Team..., Sales Operations, Unified Communications
Education
Utah State University 2001 — 2004
Ricks College 1998 — 2000
Associates, Fine Arts
Capital High School
CenturyLink Business May 2010 - October 2013
Qwest October 2009 - May 2010
Qwest August 2007 - October 2009
Convergys 2001 - 2004
Skills
Account Management, Telecommunications, Solution Selling, Strategy, Managed Services, Direct Sales, Sales Management, MPLS, Lead Generation, Cross-functional Team..., Sales Operations, Unified Communications
Education
Utah State University 2001 — 2004
Ricks College 1998 — 2000
Associates, Fine Arts
Capital High School
Eric Harlow Eric Harlow's Convergys Experience May 2001 - June 2005
Job Coach/Teacher
Industry Primary/Secondary Education
Experience
Providence Hall Charter School August 2014 - Present
Hisd July 2011 - Present
Worth Ethic Corporation July 2006 - July 2011
Austin Independent School District July 2005 - July 2006
Convergys May 2001 - June 2005
Skills
Coaching, Leadership Development, Team Building, Microsoft Excel, Strategic Planning, PowerPoint, Organizational..., Data Analysis, Microsoft Office, Microsoft Word, Staff Development, MBTI, Spanish, Teaching, Athletics, Team Leadership, Inventory Management
Education
Utah State University 2001 — 2005
BA, Education, Spanish
Brigham Young University - Idaho 1995 — 1997
AS, Communications
Providence Hall Charter School August 2014 - Present
Hisd July 2011 - Present
Worth Ethic Corporation July 2006 - July 2011
Austin Independent School District July 2005 - July 2006
Convergys May 2001 - June 2005
Skills
Coaching, Leadership Development, Team Building, Microsoft Excel, Strategic Planning, PowerPoint, Organizational..., Data Analysis, Microsoft Office, Microsoft Word, Staff Development, MBTI, Spanish, Teaching, Athletics, Team Leadership, Inventory Management
Education
Utah State University 2001 — 2005
BA, Education, Spanish
Brigham Young University - Idaho 1995 — 1997
AS, Communications
Pete Cortes Pete Cortes's Convergys Experience January 1999 - April 2010
Job Global Automation and Monitoring Director at NorthgateArinso
Industry Information Technology and Services
Experience
NorthgateArinso May 2010 - Present
Convergys January 1999 - April 2010
AT&T August 1985 - December 1998
Skills
Outsourcing, Change Management, Management Consulting, Business Process, Business Intelligence, Management, Solution Selling, Project Management, Business Analysis, SaaS, Integration, ERP, Business Transformation, Business Process..., IT Strategy, Requirements Analysis, Vendor Management, Process Improvement, SDLC, Program Management, SAP
Education
Nova Southeastern University 1986 — 1989
Bachelor's Degree
Brookdale College 1980 — 1983
Associate's Degree
NorthgateArinso May 2010 - Present
Convergys January 1999 - April 2010
AT&T August 1985 - December 1998
Skills
Outsourcing, Change Management, Management Consulting, Business Process, Business Intelligence, Management, Solution Selling, Project Management, Business Analysis, SaaS, Integration, ERP, Business Transformation, Business Process..., IT Strategy, Requirements Analysis, Vendor Management, Process Improvement, SDLC, Program Management, SAP
Education
Nova Southeastern University 1986 — 1989
Bachelor's Degree
Brookdale College 1980 — 1983
Associate's Degree
Joy Wheaton Joy Wheaton's Convergys Experience January 2002 - January 2003
Job Student at Broadview University
Industry Medical Practice
Experience
curently none 2010 - 2013
Teleperformance January 2003 - January 2003
Convergys January 2002 - January 2003
John Robert Powers January 2001 - January 2002
Skills
Mutitasking, Critical Thinking, People Skills, High Stress Environment, Communication, Patient Safety, Medical Ethics, Work Ethic, Medical Terminology
Education
Renissance Massage Thearpy 2002 — 2003
Massage Therapy/Therapeutic Massage, 13
Broadview University
M.A.A) graduating, Medical Administration Assistant
curently none 2010 - 2013
Teleperformance January 2003 - January 2003
Convergys January 2002 - January 2003
John Robert Powers January 2001 - January 2002
Skills
Mutitasking, Critical Thinking, People Skills, High Stress Environment, Communication, Patient Safety, Medical Ethics, Work Ethic, Medical Terminology
Education
Renissance Massage Thearpy 2002 — 2003
Massage Therapy/Therapeutic Massage, 13
Broadview University
M.A.A) graduating, Medical Administration Assistant
Winette Saintil's Convergys Experience April 1997 - January 2002
Job Customer Care Team Specialist
Industry Telecommunications
Experience
United Rentals Inc. July 2013 - Present
United Health Group November 2010 - June 2013
CCS Medical August 2008 - October 2011
Link-Systems International, Inc. March 2009 - November 2010
FIMC August 2007 - August 2008
Dlo Cle - Water 2004 - 2007
S & G Usine a Glace de Leogane (Ice Factory) 2003 - 2007
Cyber-Cafe CompuNet 2004 - 2006
Convergys April 1997 - January 2002
Skills
Data Analysis, Database Administration, Customer Service, Access, Leadership, Management, Microsoft Excel, Microsoft Office, Process Improvement, Public Speaking, Sales, Software Documentation, Spanish, Team Building, Training, Troubleshooting, Windows, Windows Vista, Healthcare, Customer Satisfaction, Team Leadership, Invoicing, Outlook, Account Management, Strategic Planning, Budgets, Program Management, PowerPoint, Time Management, Sales Management, Project Planning, Call Centers, Microsoft Word, Quality Assurance, Customer Experience, Contract Negotiation, Vendor Management, Sales Operations, Coaching, Technical Support, Business Development, Negotiation, Change Management, Research
Education
St. Petersburg College 2011 — 2013
Associate of Arts and Sciences (AAS), Health Information/Medical Records Administration/Administrator
Hillsborough Community College 2009 — 2011
Education program
Universidad Central del Este 2002 — 2007
141 credits completed, Dentistry
Broward College 1995 — 2000
60 credits completed, Pre-Dental
United Rentals Inc. July 2013 - Present
United Health Group November 2010 - June 2013
CCS Medical August 2008 - October 2011
Link-Systems International, Inc. March 2009 - November 2010
FIMC August 2007 - August 2008
Dlo Cle - Water 2004 - 2007
S & G Usine a Glace de Leogane (Ice Factory) 2003 - 2007
Cyber-Cafe CompuNet 2004 - 2006
Convergys April 1997 - January 2002
Skills
Data Analysis, Database Administration, Customer Service, Access, Leadership, Management, Microsoft Excel, Microsoft Office, Process Improvement, Public Speaking, Sales, Software Documentation, Spanish, Team Building, Training, Troubleshooting, Windows, Windows Vista, Healthcare, Customer Satisfaction, Team Leadership, Invoicing, Outlook, Account Management, Strategic Planning, Budgets, Program Management, PowerPoint, Time Management, Sales Management, Project Planning, Call Centers, Microsoft Word, Quality Assurance, Customer Experience, Contract Negotiation, Vendor Management, Sales Operations, Coaching, Technical Support, Business Development, Negotiation, Change Management, Research
Education
St. Petersburg College 2011 — 2013
Associate of Arts and Sciences (AAS), Health Information/Medical Records Administration/Administrator
Hillsborough Community College 2009 — 2011
Education program
Universidad Central del Este 2002 — 2007
141 credits completed, Dentistry
Broward College 1995 — 2000
60 credits completed, Pre-Dental
Seketha Peak Seketha Peak's Convergys Experience July 2003 - August 2004
Job Working at Comcast
Industry Information Technology and Services
Experience
Comcast Business June 2015 - Present
Express Scripts November 2012 - February 2015
iVox Solutions December 2011 - December 2012
Jupiter Medical Center October 2009 - December 2010
Target July 2007 - May 2008
PRC July 2006 - December 2006
The Answer Group September 2005 - June 2006
Convergys July 2003 - August 2004
Skills
Customer Service, Human Resources, Laptops, Microsoft Office, Microsoft Word, Help Desk Support, Call Centers, PowerPoint, Microsoft Excel, Networking, Process Improvement, Project Management, Purchasing, Resume Writing, SQL, Technical Support, Troubleshooting, Temporary Staffing, Norton Ghost, Lotus Notes, XP, Sales, Outlook, Windows XP
Education
American Intercontinental University 2002 — 2004
Bachelor, Information Technology
Broward Community College 2002 — 2002
Call Center Operations Class, Certificate for Call Center Operations
Comcast Business June 2015 - Present
Express Scripts November 2012 - February 2015
iVox Solutions December 2011 - December 2012
Jupiter Medical Center October 2009 - December 2010
Target July 2007 - May 2008
PRC July 2006 - December 2006
The Answer Group September 2005 - June 2006
Convergys July 2003 - August 2004
Skills
Customer Service, Human Resources, Laptops, Microsoft Office, Microsoft Word, Help Desk Support, Call Centers, PowerPoint, Microsoft Excel, Networking, Process Improvement, Project Management, Purchasing, Resume Writing, SQL, Technical Support, Troubleshooting, Temporary Staffing, Norton Ghost, Lotus Notes, XP, Sales, Outlook, Windows XP
Education
American Intercontinental University 2002 — 2004
Bachelor, Information Technology
Broward Community College 2002 — 2002
Call Center Operations Class, Certificate for Call Center Operations
Laura Anne Queen Laura Anne Queen's Convergys Experience January 2008 - October 2009
Job Customer Service
Industry Public Safety
Experience
Bryant & Stratton College March 2013 - April 2015
Richard Worth August 2012 - February 2013
Alabama Forestry Commission June 2011 - August 2012
Montgomery Police Department Communications June 2010 - June 2011
Convergys January 2008 - October 2009
Onslow County Department of Social Services June 2007 - January 2008
Onsolow County Health Department September 2003 - June 2007
Salt River Project March 1997 - July 2003
Skills
Research, Customer Service, Data Entry, Emergency Medical..., E-911, Dispatching, First Aid, CPR Certified, Call Centers, Outlook, Telephone Skills, Microsoft Word, Training, Access, PowerPoint, Customer Satisfaction, Time Management
Education
Bryant & Stratton College - Virginia Beach 2013 — 2015
Associate’s Degree, Medical Reimbursement & Coding, 4.0
Bryant & Stratton College March 2013 - April 2015
Richard Worth August 2012 - February 2013
Alabama Forestry Commission June 2011 - August 2012
Montgomery Police Department Communications June 2010 - June 2011
Convergys January 2008 - October 2009
Onslow County Department of Social Services June 2007 - January 2008
Onsolow County Health Department September 2003 - June 2007
Salt River Project March 1997 - July 2003
Skills
Research, Customer Service, Data Entry, Emergency Medical..., E-911, Dispatching, First Aid, CPR Certified, Call Centers, Outlook, Telephone Skills, Microsoft Word, Training, Access, PowerPoint, Customer Satisfaction, Time Management
Education
Bryant & Stratton College - Virginia Beach 2013 — 2015
Associate’s Degree, Medical Reimbursement & Coding, 4.0
Taylor Wolf Taylor Wolf's Convergys Experience January 2001 - January 2004
Job Paralegal at Law Office of Zoll & Moffitt
Industry Legal Services
Experience
Milner Concrete, Inc June 2008 - Present
Creative Business Setup December 2012 - December 2013
Garner D. Jensen Insurance March 2004 - March 2011
JC Penney May 1999 - June 2004
Convergy’s January 2001 - January 2004
Skills
Organized Multi-tasker, Organized self-starter, Microsoft Office, QuickBooks, Works well in a team, Fast Learner, Meet Deadlines, Self-confidence, Supportive, Exceptional Listener
Education
Broadview University-West Jordan 2010 — 2013
Paralegal Program
Salt Lake Community College 2001 — 2004
General Studies / Paralegal Program
Milner Concrete, Inc June 2008 - Present
Creative Business Setup December 2012 - December 2013
Garner D. Jensen Insurance March 2004 - March 2011
JC Penney May 1999 - June 2004
Convergy’s January 2001 - January 2004
Skills
Organized Multi-tasker, Organized self-starter, Microsoft Office, QuickBooks, Works well in a team, Fast Learner, Meet Deadlines, Self-confidence, Supportive, Exceptional Listener
Education
Broadview University-West Jordan 2010 — 2013
Paralegal Program
Salt Lake Community College 2001 — 2004
General Studies / Paralegal Program
Deborah Ellis Timberlake, Esq., GPHR, CPP Deborah Ellis Timberlake, Esq., GPHR, CPP's Convergys Experience 2008 - 2008
Job Principal, Timberlake and Associates
Industry Financial Services
Experience
Timberlake and Associates January 2009 - Present
Wolters Kluwer August 2010 - Present
NIKE INC June 2012 - January 2013
IBM Corporation May 2006 - January 2008
Convergys 2008 - 2008
American Payroll Association May 2003 - May 2007
Hewitt Associates 2004 - 2006
ADP/ ProBusiness Division 2001 - 2004
Verizon 1997 - 1999
Verizon 1986 - 1999
Skills
BPO, Business Transformation, Tax, Shared Services, Outsourcing, Call Center, Payroll Processing, Offshoring, Process Improvement, Organizational Design, Vendor Management, Compliance, Metrics, Business Process..., Product Development, Service Delivery, Payroll, Coaching, Re-engineering, Disaster Recovery, Program Management, Management, Strategy, Mergers & Acquisitions, Human Resources, CRM, Leadership, Call Centers, Training, Performance Management, Employee Benefits, Personnel Management, Business Process, Business Analysis, PeopleSoft, Business Strategy, Analysis, Finance, Change Management, Management Consulting, Employee Engagement, Executive Management, Talent Management, Sarbanes-Oxley Act, HRIS, Auditing, Pre-sales, SaaS, Temporary Placement, Start-ups
Education
Brooklyn Law School
Doctor of Law (JD)
Timberlake and Associates January 2009 - Present
Wolters Kluwer August 2010 - Present
NIKE INC June 2012 - January 2013
IBM Corporation May 2006 - January 2008
Convergys 2008 - 2008
American Payroll Association May 2003 - May 2007
Hewitt Associates 2004 - 2006
ADP/ ProBusiness Division 2001 - 2004
Verizon 1997 - 1999
Verizon 1986 - 1999
Skills
BPO, Business Transformation, Tax, Shared Services, Outsourcing, Call Center, Payroll Processing, Offshoring, Process Improvement, Organizational Design, Vendor Management, Compliance, Metrics, Business Process..., Product Development, Service Delivery, Payroll, Coaching, Re-engineering, Disaster Recovery, Program Management, Management, Strategy, Mergers & Acquisitions, Human Resources, CRM, Leadership, Call Centers, Training, Performance Management, Employee Benefits, Personnel Management, Business Process, Business Analysis, PeopleSoft, Business Strategy, Analysis, Finance, Change Management, Management Consulting, Employee Engagement, Executive Management, Talent Management, Sarbanes-Oxley Act, HRIS, Auditing, Pre-sales, SaaS, Temporary Placement, Start-ups
Education
Brooklyn Law School
Doctor of Law (JD)
Wendy Cha Wendy Cha's Convergys Experience November 2013 - September 2014
Job Customer Service Representative (MSS)
Industry Outsourcing/Offshoring
Experience
Kobe Japanese Steakhouse October 2009 - October 2014
Convergys November 2013 - September 2014
Skills
Customer Service, Management, Customer Satisfaction, Microsoft Excel, Sales, Microsoft Word, Team Leadership, Training, Leadership, Call Centers, Customer Experience, Time Management, Data Entry, Customer Retention, Teamwork, Technical Support, CRM, Retail, Communication, Team Building, Telephone Skills, Social Networking, Account Management, Employee Training, PowerPoint, Problem Solving, People Skills, Change Management, Troubleshooting, Windows, Hospitality
Education
Caldwell Community College and Technical Institute 2009 — 2011
West Caldwell High School 2006 — 2009
High School Diploma
Kobe Japanese Steakhouse October 2009 - October 2014
Convergys November 2013 - September 2014
Skills
Customer Service, Management, Customer Satisfaction, Microsoft Excel, Sales, Microsoft Word, Team Leadership, Training, Leadership, Call Centers, Customer Experience, Time Management, Data Entry, Customer Retention, Teamwork, Technical Support, CRM, Retail, Communication, Team Building, Telephone Skills, Social Networking, Account Management, Employee Training, PowerPoint, Problem Solving, People Skills, Change Management, Troubleshooting, Windows, Hospitality
Education
Caldwell Community College and Technical Institute 2009 — 2011
West Caldwell High School 2006 — 2009
High School Diploma
Brent Lewis Brent Lewis's Convergys Experience November 2008 - December 2009
Job Business Development Intern at Environment Assured
Industry Computer Software
Experience
Environment Assured June 2015 - August 2015
IBM May 2014 - August 2014
Computer Science and Engineering Department, Broward College September 2012 - August 2013
RedVentures December 2009 - April 2011
Convergys November 2008 - December 2009
Skills
Leadership, C++ Language, Java, Communication Skills, Python, Sales, Marketing, Technology, Peer Tutoring, Programming, Team-oriented, Annotated Query Language, Text Analytics, Predictive Analytics, Team Leadership, Communication, C++, PowerPoint, Customer Service, Microsoft Word, Teamwork, Microsoft Office, Social Media, Microsoft Excel, Networking, Data Analysis
Education
University of Florida 2013 — 2016
Bachelor of Science (B.S.), Computer Engineering
Broward College 2011 — 2013
Associate of Arts (A.A.), Computer Science
Environment Assured June 2015 - August 2015
IBM May 2014 - August 2014
Computer Science and Engineering Department, Broward College September 2012 - August 2013
RedVentures December 2009 - April 2011
Convergys November 2008 - December 2009
Skills
Leadership, C++ Language, Java, Communication Skills, Python, Sales, Marketing, Technology, Peer Tutoring, Programming, Team-oriented, Annotated Query Language, Text Analytics, Predictive Analytics, Team Leadership, Communication, C++, PowerPoint, Customer Service, Microsoft Word, Teamwork, Microsoft Office, Social Media, Microsoft Excel, Networking, Data Analysis
Education
University of Florida 2013 — 2016
Bachelor of Science (B.S.), Computer Engineering
Broward College 2011 — 2013
Associate of Arts (A.A.), Computer Science
Alicia Collette Alicia Collette's Convergys Experience 2005 - 2008
Job MSR III at Community First Credit Union
Industry Banking
Experience
Community First Credit Union January 2010 - Present
Convergys 2005 - 2008
Skills
Customer Service, Banking, Training, Team Building, Leadership, Strategic Planning, Coaching, Sales, Risk Management, Credit, Analysis, Financial Analysis, Event Planning, Loans, Management, Consumer Lending, Retail Banking, Credit Analysis, Finance, Outlook
Education
Broward College 1996 — 1997
Business Administration and Management, General
Piper High School 1994 — 1996
General Education HSD, General
Community First Credit Union January 2010 - Present
Convergys 2005 - 2008
Skills
Customer Service, Banking, Training, Team Building, Leadership, Strategic Planning, Coaching, Sales, Risk Management, Credit, Analysis, Financial Analysis, Event Planning, Loans, Management, Consumer Lending, Retail Banking, Credit Analysis, Finance, Outlook
Education
Broward College 1996 — 1997
Business Administration and Management, General
Piper High School 1994 — 1996
General Education HSD, General
Benjamin Bergman Benjamin Bergman's Convergys Experience July 2006 - August 2006
Job Engineer in Training
Industry Computer Hardware
Experience
Tenable Network Security August 2013 - Present
Iders Incorporated April 2011 - June 2013
University of Manitoba July 2010 - August 2010
StandardAero May 2009 - August 2009
MacDon Industries May 2008 - December 2008
Frantic Films May 2007 - August 2007
Firegate Films September 2006 - November 2006
Convergys July 2006 - August 2006
Skills
C, Linux, Git, C++, Testing, Unix, Vim, Bash, Programming, Teamwork, Engineering, Test Automation, Debugging, Kanban, Matlab, Electronics, Troubleshooting, Automation, Java, Device Drivers, Python, Rust, Zsh, Scripting, Problem Solving, Operating Systems, Qt, CVS
Education
University of Manitoba 2006 — 2011
B.Sc., Computer Engineering
Budapest University of Technology and Economics 2010 — 2010
Computer Engineering
Tenable Network Security August 2013 - Present
Iders Incorporated April 2011 - June 2013
University of Manitoba July 2010 - August 2010
StandardAero May 2009 - August 2009
MacDon Industries May 2008 - December 2008
Frantic Films May 2007 - August 2007
Firegate Films September 2006 - November 2006
Convergys July 2006 - August 2006
Skills
C, Linux, Git, C++, Testing, Unix, Vim, Bash, Programming, Teamwork, Engineering, Test Automation, Debugging, Kanban, Matlab, Electronics, Troubleshooting, Automation, Java, Device Drivers, Python, Rust, Zsh, Scripting, Problem Solving, Operating Systems, Qt, CVS
Education
University of Manitoba 2006 — 2011
B.Sc., Computer Engineering
Budapest University of Technology and Economics 2010 — 2010
Computer Engineering
Daniel Van Dale Daniel Van Dale's Convergys Experience April 2006 - September 2006
Job Teacher at Calgary Catholic School District
Industry Computer Software
Experience
Calgary Catholic School District August 2013 - Present
Autonomy, An HP Company February 2011 - June 2012
Davinci September 2010 - August 2011
Catholic Family Services April 2010 - February 2011
University of Calgary April 2009 - September 2009
University of Calgary April 2008 - September 2008
Convergys April 2006 - September 2006
Chrysler Financial Services Ltd. May 2004 - August 2005
Mövenpick Restaurant November 2002 - February 2005
CNC Softwares March 2003 - May 2004
Skills
MySQL, PHP, HTML, .NET, Java, linux, Programming, Visual Studio, Unix, Linux, C#, SQL, Network Administration, Databases, Software Development, Testing, Agile Methodologies, Windows 7, Windows Server
Education
UBC Okanagan 2012 — 2013
Bachelor of Education (B.Ed.), STEP - Secondary Teacher Education Program - Middle School Specialization
University of Calgary 2005 — 2010
Bachelor of Science, Computer Science
Caldwell University 2000 — 2001
Bachelor of Arts, Theology and Philosophy
Southern Alberta Institute of Technology 1993 — 1995
Professional Cooking, French Cuisine
Calgary Catholic School District August 2013 - Present
Autonomy, An HP Company February 2011 - June 2012
Davinci September 2010 - August 2011
Catholic Family Services April 2010 - February 2011
University of Calgary April 2009 - September 2009
University of Calgary April 2008 - September 2008
Convergys April 2006 - September 2006
Chrysler Financial Services Ltd. May 2004 - August 2005
Mövenpick Restaurant November 2002 - February 2005
CNC Softwares March 2003 - May 2004
Skills
MySQL, PHP, HTML, .NET, Java, linux, Programming, Visual Studio, Unix, Linux, C#, SQL, Network Administration, Databases, Software Development, Testing, Agile Methodologies, Windows 7, Windows Server
Education
UBC Okanagan 2012 — 2013
Bachelor of Education (B.Ed.), STEP - Secondary Teacher Education Program - Middle School Specialization
University of Calgary 2005 — 2010
Bachelor of Science, Computer Science
Caldwell University 2000 — 2001
Bachelor of Arts, Theology and Philosophy
Southern Alberta Institute of Technology 1993 — 1995
Professional Cooking, French Cuisine
Vladimir Petrovich Vladimir Petrovich's Convergys Experience December 1998 - February 1999
Job Internet Business Strategist
Industry Marketing and Advertising
Experience
Perry Performance Group July 2004 - October 2009
WebStream March 1999 - June 2004
Convergys December 1998 - February 1999
Bank of America March 1994 - April 1995
MJ Potato Works October 1992 - March 1994
Skills
Management, Public Speaking, Video Production, Web Development, Customer Service, Social Networking, Social Media Marketing, Online Advertising, Social Media, Time Management, Online Marketing, Editing, Marketing, Email Marketing, Public Relations
Education
Broward College
Associate of Arts, Pre-Law
Florida Atlantic University
International Business & MIS
Florida Atlantic University
Novell Certified, Internet Business Strategist
Perry Performance Group July 2004 - October 2009
WebStream March 1999 - June 2004
Convergys December 1998 - February 1999
Bank of America March 1994 - April 1995
MJ Potato Works October 1992 - March 1994
Skills
Management, Public Speaking, Video Production, Web Development, Customer Service, Social Networking, Social Media Marketing, Online Advertising, Social Media, Time Management, Online Marketing, Editing, Marketing, Email Marketing, Public Relations
Education
Broward College
Associate of Arts, Pre-Law
Florida Atlantic University
International Business & MIS
Florida Atlantic University
Novell Certified, Internet Business Strategist
Nina McNelly Nina McNelly's Convergys Experience March 2014 - January 2015
Job Sales Director at Volvo of Wichita
Industry Automotive
Experience
Kansas Men's Clinic January 2015 - Present
Volvo of Wichita October 2013 - Present
Convergys March 2014 - January 2015
Suzuki of Wichita August 2012 - April 2013
Gorges Motor Company October 2009 - August 2012
Gorges Motor Company June 2009 - October 2009
Gorges Motor Company May 2009 - June 2009
Gorges Motor Company October 2007 - May 2009
Skills
Sales Process, CRM, Team Leadership, Sales Management, Sales Management..., Team Building, Sales Process..., Sales Process..., Marketing Communications, Business Development, Finance, Long-term Customer..., Customer Service..., Highly motivated..., E-commerce, Background Checks, Human Resources, I-9 Compliance, Interviews, Onboarding, Recruiting, Training, Screening Resumes, Customer Satisfaction, Customer Service, New Business Development, Sales
Education
Wichita State University 2015 — 2017
Psychology, Pre-Medicine/Pre-Medical Studies
Butler Community College 2012 — 2015
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
East High
High School Diploma
Kansas Men's Clinic January 2015 - Present
Volvo of Wichita October 2013 - Present
Convergys March 2014 - January 2015
Suzuki of Wichita August 2012 - April 2013
Gorges Motor Company October 2009 - August 2012
Gorges Motor Company June 2009 - October 2009
Gorges Motor Company May 2009 - June 2009
Gorges Motor Company October 2007 - May 2009
Skills
Sales Process, CRM, Team Leadership, Sales Management, Sales Management..., Team Building, Sales Process..., Sales Process..., Marketing Communications, Business Development, Finance, Long-term Customer..., Customer Service..., Highly motivated..., E-commerce, Background Checks, Human Resources, I-9 Compliance, Interviews, Onboarding, Recruiting, Training, Screening Resumes, Customer Satisfaction, Customer Service, New Business Development, Sales
Education
Wichita State University 2015 — 2017
Psychology, Pre-Medicine/Pre-Medical Studies
Butler Community College 2012 — 2015
Associate of Arts and Sciences (A.A.S.), Liberal Arts and Sciences/Liberal Studies
East High
High School Diploma
Holly Dyer Holly Dyer's Convergys Experience October 2013 - March 2014
Job Restaurant Management
Industry Restaurants
Experience
Trappers Chop House February 2015 - Present
Rain Cafe and Lounge August 2013 - October 2014
Convergys October 2013 - March 2014
Adecco Staffing, USA August 2012 - March 2013
Old Chicago Restaurants October 2008 - August 2012
Spectrum Family Medical Clinic September 2009 - January 2011
Chuck Stevens Dodge Chrysler Jeep October 2005 - January 2008
Skills
Temporary Staffing, Applicant Tracking..., Staffing Services, Administrative..., Recruiting, Temporary Placement, Resume Writing, Onboarding, Data Entry, Human Resources, Technical Recruiting, Contract Recruitment, Talent Acquisition, Internet Recruiting, Spreadsheets, Microsoft Excel, Customer Service
Education
Friends University 2013 — 2015
Bachelor of Business Administration (BBA), Behavioral Sciences, Psychology, Business Administration
Butler County Community College 2011 — 2013
Associate of Science (A.S.), Liberal Arts and Sciences, General Studies and Humanities
Vatterott College-Wichita 2009 — 2011
Associate of Arts and Sciences (AAS), Medical/Health Management and Clinical Assistant/Specialist
Trappers Chop House February 2015 - Present
Rain Cafe and Lounge August 2013 - October 2014
Convergys October 2013 - March 2014
Adecco Staffing, USA August 2012 - March 2013
Old Chicago Restaurants October 2008 - August 2012
Spectrum Family Medical Clinic September 2009 - January 2011
Chuck Stevens Dodge Chrysler Jeep October 2005 - January 2008
Skills
Temporary Staffing, Applicant Tracking..., Staffing Services, Administrative..., Recruiting, Temporary Placement, Resume Writing, Onboarding, Data Entry, Human Resources, Technical Recruiting, Contract Recruitment, Talent Acquisition, Internet Recruiting, Spreadsheets, Microsoft Excel, Customer Service
Education
Friends University 2013 — 2015
Bachelor of Business Administration (BBA), Behavioral Sciences, Psychology, Business Administration
Butler County Community College 2011 — 2013
Associate of Science (A.S.), Liberal Arts and Sciences, General Studies and Humanities
Vatterott College-Wichita 2009 — 2011
Associate of Arts and Sciences (AAS), Medical/Health Management and Clinical Assistant/Specialist
Ortiz Wilma's Convergys Experience March 2005 - June 2012
Job Procare Rx
Industry Hospital & Health Care
Experience
ProCare Rx August 2015 - Present
ALMA LATINA January 2011 - Present
Convergys March 2005 - June 2012
Skills
Customer Satisfaction, Inventory Management, Sales, Microsoft Excel, Social Media, Training, Budgets, Account Management, New Business Development, Key Account Management, Sales Management, Strategic Planning, P, Marketing Strategy, Forecasting, Key Account Development
Education
Bristol Community College 1998 — 2001
Bachelor's degree, Marketing
BERWING HIGH SCHOOL 1988 — 1991
General Studies, General
ProCare Rx August 2015 - Present
ALMA LATINA January 2011 - Present
Convergys March 2005 - June 2012
Skills
Customer Satisfaction, Inventory Management, Sales, Microsoft Excel, Social Media, Training, Budgets, Account Management, New Business Development, Key Account Management, Sales Management, Strategic Planning, P, Marketing Strategy, Forecasting, Key Account Development
Education
Bristol Community College 1998 — 2001
Bachelor's degree, Marketing
BERWING HIGH SCHOOL 1988 — 1991
General Studies, General
Sheneka Kirlew Sheneka Kirlew's Convergys Experience January 2015 - Present
Job Sales Associate at Forever 21
Industry Retail
Experience
Convergys January 2015 - Present
Ronald McDonald House Charities of North Central Florida July 2013 - Present
LifeNet4Families The Cooperative Feeding Program July 2013 - Present
Forever 21 February 2014 - January 2015
Agape Restaurant & Live Christian Entertainment January 2010 - February 2011
Skills
Hospitality, Retail Sales, Consultants, Microsoft Word, Microsoft Excel, Microsoft Office, Social Networking, Social Skills, Mobile Devices, Restaurants, People Skills, PowerPoint, Sales, Customer Satisfaction, Customer Service, Event Planning, Facebook, Cashiering, Retail, Social Media, Time Management
Education
Georgia Perimeter College 2011 — 2013
Associate's degree, General Studies
Broward College
Bachelor's degree, Pre-Medicine/Pre-Medical Studies, freshman
Convergys January 2015 - Present
Ronald McDonald House Charities of North Central Florida July 2013 - Present
LifeNet4Families The Cooperative Feeding Program July 2013 - Present
Forever 21 February 2014 - January 2015
Agape Restaurant & Live Christian Entertainment January 2010 - February 2011
Skills
Hospitality, Retail Sales, Consultants, Microsoft Word, Microsoft Excel, Microsoft Office, Social Networking, Social Skills, Mobile Devices, Restaurants, People Skills, PowerPoint, Sales, Customer Satisfaction, Customer Service, Event Planning, Facebook, Cashiering, Retail, Social Media, Time Management
Education
Georgia Perimeter College 2011 — 2013
Associate's degree, General Studies
Broward College
Bachelor's degree, Pre-Medicine/Pre-Medical Studies, freshman
Heather Ludwig's Convergys Experience February 2009 - June 2009
Job Sales Associate at Seller Publications
Industry Marketing and Advertising
Experience
Seller Publications August 2015 - Present
CenturyLink September 2014 - June 2015
Panda Express December 2013 - November 2014
Center Partners March 2013 - June 2013
Chevron March 2012 - February 2013
Convergys February 2009 - June 2009
Western Wats January 2007 - March 2008
Skills
Proofreading, Customer Service, Direct Sales, Typing, Multi-tasking Skills, Friendly Personality, Writing, Digital Art, Typography, Creativity, Professionalism, Persuasion, Technical Support, Call Centers, Customer Satisfaction, PowerPoint, Teamwork, Microsoft Excel, Microsoft Office, Communication, Time Management, Customer Experience
Education
Stevens-Henager College 2011 — 2013
Graphic Design
Brigham Young University - Idaho 2006 — 2007
English/Language Arts Teacher Education
Seller Publications August 2015 - Present
CenturyLink September 2014 - June 2015
Panda Express December 2013 - November 2014
Center Partners March 2013 - June 2013
Chevron March 2012 - February 2013
Convergys February 2009 - June 2009
Western Wats January 2007 - March 2008
Skills
Proofreading, Customer Service, Direct Sales, Typing, Multi-tasking Skills, Friendly Personality, Writing, Digital Art, Typography, Creativity, Professionalism, Persuasion, Technical Support, Call Centers, Customer Satisfaction, PowerPoint, Teamwork, Microsoft Excel, Microsoft Office, Communication, Time Management, Customer Experience
Education
Stevens-Henager College 2011 — 2013
Graphic Design
Brigham Young University - Idaho 2006 — 2007
English/Language Arts Teacher Education
Diner Aldeus's Convergys Experience October 1999 - January 2004
Job United States Army
Industry Political Organization
Experience
US Army April 2009 - Present
Broward Sheriff's Office August 2006 - Present
Kerzner International January 2004 - August 2006
Convergys October 1999 - January 2004
Talk America March 1997 - January 1999
Skills
PowerPoint, Customer Service, Microsoft Office, Outlook, Microsoft Excel, Public Speaking, Microsoft Word, Teaching, Photoshop, Data Entry, Social Media, Leadership, Training for 21E (Heavy..., Teamwork, Research, Management
Education
Florida Atlantic University 2013 — 2015
Bachelor's degree, Political Science
Broward Community College 2008 — 2012
Associate of Arts (A.A.), General Studies
Glades Central High School 1994 — 1997
High School Diploma, General High School Education
US Army April 2009 - Present
Broward Sheriff's Office August 2006 - Present
Kerzner International January 2004 - August 2006
Convergys October 1999 - January 2004
Talk America March 1997 - January 1999
Skills
PowerPoint, Customer Service, Microsoft Office, Outlook, Microsoft Excel, Public Speaking, Microsoft Word, Teaching, Photoshop, Data Entry, Social Media, Leadership, Training for 21E (Heavy..., Teamwork, Research, Management
Education
Florida Atlantic University 2013 — 2015
Bachelor's degree, Political Science
Broward Community College 2008 — 2012
Associate of Arts (A.A.), General Studies
Glades Central High School 1994 — 1997
High School Diploma, General High School Education
Donna Robb's Convergys Experience August 2007 - December 2008
Job Customer Experience Coordinator
Industry Consumer Services
Experience
Don Hattan August 2015 - Present
Cargill May 2013 - October 2014
Protection 1 Security Solutions December 2012 - May 2013
Haddock Education Technologies October 2009 - July 2012
CSC - Computer Sciences Corporation December 2008 - April 2009
Convergys August 2007 - December 2008
T-Mobile November 2002 - July 2007
Crohn's & Colitis Foundation of America April 2001 - July 2002
Sedgwick County March 1985 - August 2000
Skills
Administrative Assistant, Executive..., Microsoft Word, Microsoft Excel, Communication, Marketing Communications, Office Management, Event Planning, Marketing, SalesForce, Microsoft Office, Internet Researcher, Versatile Writer, Grant Writer, Development Coordination, Building Relationships, Positive Team Player, Program Management, Team Leadership, AS400 system, Relationship Marketing, Customer Retention, Strategic Planning, Budgets, Salesforce.com, Account Management, Leadership, Inside Educational Sales, Customer Satisfaction, Sales Management, Sales Operations, Staff Development, Troubleshooting, Exceptional Listener, Effective Communicator, Telephone etiquette, Highly Detailed, Process Improvement, Operations Management, Training, Technical Support, Grant Researcher, Travel Planning, Persuasiveness, Team Building, Customer Service, Management, Sales, CRM, Public Speaking
Education
Butler County Community College 1996 — 2000
Marketing and Management major, Marketing and Management
Don Hattan August 2015 - Present
Cargill May 2013 - October 2014
Protection 1 Security Solutions December 2012 - May 2013
Haddock Education Technologies October 2009 - July 2012
CSC - Computer Sciences Corporation December 2008 - April 2009
Convergys August 2007 - December 2008
T-Mobile November 2002 - July 2007
Crohn's & Colitis Foundation of America April 2001 - July 2002
Sedgwick County March 1985 - August 2000
Skills
Administrative Assistant, Executive..., Microsoft Word, Microsoft Excel, Communication, Marketing Communications, Office Management, Event Planning, Marketing, SalesForce, Microsoft Office, Internet Researcher, Versatile Writer, Grant Writer, Development Coordination, Building Relationships, Positive Team Player, Program Management, Team Leadership, AS400 system, Relationship Marketing, Customer Retention, Strategic Planning, Budgets, Salesforce.com, Account Management, Leadership, Inside Educational Sales, Customer Satisfaction, Sales Management, Sales Operations, Staff Development, Troubleshooting, Exceptional Listener, Effective Communicator, Telephone etiquette, Highly Detailed, Process Improvement, Operations Management, Training, Technical Support, Grant Researcher, Travel Planning, Persuasiveness, Team Building, Customer Service, Management, Sales, CRM, Public Speaking
Education
Butler County Community College 1996 — 2000
Marketing and Management major, Marketing and Management
Latasha Rice Latasha Rice's Convergys Experience September 2006 - May 2008
Job Assistant Property Manager at PK Management, LLC
Industry Higher Education
Experience
PK Management, LLC April 2015 - Present
GB June 2014 - April 2015
Chattanooga State Community College August 2010 - June 2014
Chattanooga State Community College January 2011 - April 2013
Chattanooga State Community College August 2010 - December 2011
Community Options Inc. April 2008 - August 2010
Convergys September 2006 - May 2008
Skills
Time Management, Training, Software Documentation, Outlook, Customer Service, PowerPoint, Customer Satisfaction, Networking, Project Planning, Technical Support, Microsoft Office, Public Speaking, Nonprofits, Fax, Career Counseling
Education
Bryan College 2013 — 2015
Bachelor's Degree, Business Administration Organizational Management: Concentration Health Management
Chattanooga State Community College 2009 — 2013
Associates of Science
PK Management, LLC April 2015 - Present
GB June 2014 - April 2015
Chattanooga State Community College August 2010 - June 2014
Chattanooga State Community College January 2011 - April 2013
Chattanooga State Community College August 2010 - December 2011
Community Options Inc. April 2008 - August 2010
Convergys September 2006 - May 2008
Skills
Time Management, Training, Software Documentation, Outlook, Customer Service, PowerPoint, Customer Satisfaction, Networking, Project Planning, Technical Support, Microsoft Office, Public Speaking, Nonprofits, Fax, Career Counseling
Education
Bryan College 2013 — 2015
Bachelor's Degree, Business Administration Organizational Management: Concentration Health Management
Chattanooga State Community College 2009 — 2013
Associates of Science
Saleem Rana Saleem Rana's Convergys Experience April 1998 - November 1999
Job I help business websites improve conversion and get traffic through content marketing
Industry Writing and Editing
Experience
Saleem Rana February 2001 - Present
Denver Marriott City Center February 2000 - December 2000
Convergys April 1998 - November 1999
Management Issues Today March 1990 - June 1997
Skills
Copywriting, Creative Writing, Web Content, Editing, SEO copywriting, Marketing Copy, Writing, Articles, Article Marketing, Blogging, Copy Editing, Proofreading, Press Releases, Publications, Marketing Strategy, Books, Storytelling, SEO Copywriting, Content Writing, Newsletters, Technical Writing
Education
Scope Professional School Of Technology 1998 — 1999
M.C.P., M.C.P.I., M.C.S.E., Network Engineering
California Lutheran University 1987 — 1989
M.Sc., Psychology, 4.0
Saleem Rana February 2001 - Present
Denver Marriott City Center February 2000 - December 2000
Convergys April 1998 - November 1999
Management Issues Today March 1990 - June 1997
Skills
Copywriting, Creative Writing, Web Content, Editing, SEO copywriting, Marketing Copy, Writing, Articles, Article Marketing, Blogging, Copy Editing, Proofreading, Press Releases, Publications, Marketing Strategy, Books, Storytelling, SEO Copywriting, Content Writing, Newsletters, Technical Writing
Education
Scope Professional School Of Technology 1998 — 1999
M.C.P., M.C.P.I., M.C.S.E., Network Engineering
California Lutheran University 1987 — 1989
M.Sc., Psychology, 4.0
Samora Weiss Samora Weiss's Convergys Experience 2013 - 2015
Job Retail Professional
Industry Retail
Experience
Convergys 2013 - 2015
Skills
Retail, Sales, Merchandising, Visual Merchandising, Loss Prevention, Store Management, Retail Sales, Cashiering, Shrinkage, Inventory Control, Driving Results, Planograms, Store Operations, Inventory Management, Customer Service
Education
Brunel University London 2015 — 2017
Purchasing and Supply Management, Shoreline CC, 1st year
Convergys 2013 - 2015
Skills
Retail, Sales, Merchandising, Visual Merchandising, Loss Prevention, Store Management, Retail Sales, Cashiering, Shrinkage, Inventory Control, Driving Results, Planograms, Store Operations, Inventory Management, Customer Service
Education
Brunel University London 2015 — 2017
Purchasing and Supply Management, Shoreline CC, 1st year
Andrea Plasencia Andrea Plasencia's Convergys Experience November 2010 - November 2012
Job Jr. Account Executive at Latin2Latin Marketing + Communications
Industry Marketing and Advertising
Experience
Latin2Latin Marketing + Communications,LLC. September 2014 - Present
Latin2Latin Marketing + Communications,LLC. May 2014 - September 2014
Interface July 2013 - October 2013
"La bonita kidz and teenz"-Magazine July 2013 - October 2013
"9 meses" Hispanic TV show November 2012 - March 2013
Convergys November 2010 - November 2012
GUESS?, Inc. August 2009 - January 2011
Skills
Customer Service, Graphic Design, Photoshop, Illustrator, InDesign, Bilingual-English/Spanis..., Microsoft Office, Facebook, Social Networking, Social Media, Event Planning, Logo Design, Visual Merchandising, Editing, Call Centers, Sales, Advertising, Photography, PowerPoint, Retail, Microsoft Word, Microsoft Excel, Digital Media, Multimedia, Final Cut Pro, Customer Satisfaction, Social Media Marketing, Fashion
Education
Florida International University 2012 — 2014
Bachelor's degree, Advertising-Media Planning
Broward Community College 2009 — 2011
Associate of Arts (AA), Advertising
Instituto San Ignacio de Loyola 2007 — 2008
Graphic Design
Latin2Latin Marketing + Communications,LLC. September 2014 - Present
Latin2Latin Marketing + Communications,LLC. May 2014 - September 2014
Interface July 2013 - October 2013
"La bonita kidz and teenz"-Magazine July 2013 - October 2013
"9 meses" Hispanic TV show November 2012 - March 2013
Convergys November 2010 - November 2012
GUESS?, Inc. August 2009 - January 2011
Skills
Customer Service, Graphic Design, Photoshop, Illustrator, InDesign, Bilingual-English/Spanis..., Microsoft Office, Facebook, Social Networking, Social Media, Event Planning, Logo Design, Visual Merchandising, Editing, Call Centers, Sales, Advertising, Photography, PowerPoint, Retail, Microsoft Word, Microsoft Excel, Digital Media, Multimedia, Final Cut Pro, Customer Satisfaction, Social Media Marketing, Fashion
Education
Florida International University 2012 — 2014
Bachelor's degree, Advertising-Media Planning
Broward Community College 2009 — 2011
Associate of Arts (AA), Advertising
Instituto San Ignacio de Loyola 2007 — 2008
Graphic Design
Cherie Ramsay Cherie Ramsay's Convergys Experience November 2013 - May 2014
Job Business Student with specialtiy in Technical Management
Industry Retail
Experience
ABB OPTICAL GROUP May 2014 - Present
Convergys November 2013 - May 2014
Techzilla Tech Support July 2013 - October 2013
InterFACE Talent Network March 2013 - July 2013
Anthem Education Group June 2012 - March 2013
Quiksilver September 2011 - March 2013
Walt Disney World January 2011 - May 2011
Zellers August 2008 - September 2009
Skills
Sales, Retail, Microsoft Office, Customer Service, Merchandising, Microsoft Word, Leadership, Data Entry, Customer Satisfaction, Telephone Skills, Cpr Certified, Windows 7, Microsoft Excel, Time Management, Outlook, Cashiering, Facebook, Window Displays, Visual Merchandising, Remote Troubleshooting, Event Planning, Inventory Management, POS, Fashion, Styling, Apple OS, Mac OS, WDS, IRMS
Education
DeVry University 2014 — 2017
Bachelor of Applied Science (BASc), Business Administration and Management, General
Broward Community College 2010 — 2013
Early Childhood Education and Teaching
ABB OPTICAL GROUP May 2014 - Present
Convergys November 2013 - May 2014
Techzilla Tech Support July 2013 - October 2013
InterFACE Talent Network March 2013 - July 2013
Anthem Education Group June 2012 - March 2013
Quiksilver September 2011 - March 2013
Walt Disney World January 2011 - May 2011
Zellers August 2008 - September 2009
Skills
Sales, Retail, Microsoft Office, Customer Service, Merchandising, Microsoft Word, Leadership, Data Entry, Customer Satisfaction, Telephone Skills, Cpr Certified, Windows 7, Microsoft Excel, Time Management, Outlook, Cashiering, Facebook, Window Displays, Visual Merchandising, Remote Troubleshooting, Event Planning, Inventory Management, POS, Fashion, Styling, Apple OS, Mac OS, WDS, IRMS
Education
DeVry University 2014 — 2017
Bachelor of Applied Science (BASc), Business Administration and Management, General
Broward Community College 2010 — 2013
Early Childhood Education and Teaching
Anne Patricia Lafferty Anne Patricia Lafferty's Convergys Experience October 2011 - November 2014
Job
Industry Higher Education
Experience
Discipline of Family Medicine, Faculty of Medicine, Memorial University of Newfoundland October 2014 - November 2014
Convergys October 2011 - November 2014
Graduate Students' Union at Memorial University of Newfoundland February 2011 - August 2011
Maritime History Archive, Memorial Univeristy of Newfoundland September 2010 - July 2011
Maritime History Archive, Memorial University of Newfoundland September 2009 - June 2010
Research Centre for the Study of Muisc, Media and Place, Memorial University of Newfoundland June 2009 - August 2009
Maritime History Archive, Memorial University of Newfoundland January 2009 - May 2009
Harris Centre, Memorial University of Newfoundland January 2008 - August 2008
Folklore Department, Memorial University of Newfoundland 2008 - 2008
Instr January 2007 - April 2007
Skills
Folklore, Writing, Academic Writing, Copy-editing, Proofreading, Interviewing Skills, Qualitative Research, Library Research, Archival Research, Microsoft Word, Transcription, Typing (60 wpm), Public Speaking, Research
Education
Memorial University of Newfoundland 2000 — 2011
Ph.D, Folklore
Lesley University 1996 — 2000
Master's degree, Independent Study, Specialization in Folklore
Bryn Mawr College 1977 — 1982
B.A., English
Wheaton High School 1974 — 1977
High School Diploma
Discipline of Family Medicine, Faculty of Medicine, Memorial University of Newfoundland October 2014 - November 2014
Convergys October 2011 - November 2014
Graduate Students' Union at Memorial University of Newfoundland February 2011 - August 2011
Maritime History Archive, Memorial Univeristy of Newfoundland September 2010 - July 2011
Maritime History Archive, Memorial University of Newfoundland September 2009 - June 2010
Research Centre for the Study of Muisc, Media and Place, Memorial University of Newfoundland June 2009 - August 2009
Maritime History Archive, Memorial University of Newfoundland January 2009 - May 2009
Harris Centre, Memorial University of Newfoundland January 2008 - August 2008
Folklore Department, Memorial University of Newfoundland 2008 - 2008
Instr January 2007 - April 2007
Skills
Folklore, Writing, Academic Writing, Copy-editing, Proofreading, Interviewing Skills, Qualitative Research, Library Research, Archival Research, Microsoft Word, Transcription, Typing (60 wpm), Public Speaking, Research
Education
Memorial University of Newfoundland 2000 — 2011
Ph.D, Folklore
Lesley University 1996 — 2000
Master's degree, Independent Study, Specialization in Folklore
Bryn Mawr College 1977 — 1982
B.A., English
Wheaton High School 1974 — 1977
High School Diploma
Gabriela Ojeda Gabriela Ojeda's Convergys Experience October 2006 - September 2007
Job Pollution Control Inspector I at MiamiDade County
Industry Environmental Services
Experience
Miami-Dade County August 2015 - Present
Independent Contractor July 2014 - Present
Florida International University August 2012 - May 2013
Cellsit.com LLC September 2010 - June 2012
U.S. Census Bureau April 2010 - June 2010
Perfumania August 2009 - November 2009
ProMedical, LLC September 2007 - May 2008
Convergys October 2006 - September 2007
Skills
Environmental Science, Microsoft Office, Environmental Policy, Community Outreach, Bookkeeping, Customer Service, Payroll, Human Resources, Environmental Issues, Research, GIS, Environmental Awareness, Spanish, Sustainability, Restoration Ecology, ArcGIS, Data Entry, Pollution, Pollution Prevention, Storm Water Pollution...
Education
Florida International University 2011 — 2013
Bachelor of Science (B.S.), Environmental Studies
Broward College
Associate of Arts (A.A.), Marine Biology and Biological Oceanography
Miami-Dade County August 2015 - Present
Independent Contractor July 2014 - Present
Florida International University August 2012 - May 2013
Cellsit.com LLC September 2010 - June 2012
U.S. Census Bureau April 2010 - June 2010
Perfumania August 2009 - November 2009
ProMedical, LLC September 2007 - May 2008
Convergys October 2006 - September 2007
Skills
Environmental Science, Microsoft Office, Environmental Policy, Community Outreach, Bookkeeping, Customer Service, Payroll, Human Resources, Environmental Issues, Research, GIS, Environmental Awareness, Spanish, Sustainability, Restoration Ecology, ArcGIS, Data Entry, Pollution, Pollution Prevention, Storm Water Pollution...
Education
Florida International University 2011 — 2013
Bachelor of Science (B.S.), Environmental Studies
Broward College
Associate of Arts (A.A.), Marine Biology and Biological Oceanography
Kimberly Basford's Convergys Experience July 2015 - Present
Job HR Professional
Industry Human Resources
Experience
Convergys July 2015 - Present
Freelance Editor, Journalist August 2005 - Present
Goodwill Industries of Chattanooga July 2014 - May 2015
Goodwill Industries of Chattanooga August 2012 - July 2014
Goodwill Industries of Chattanooga October 2011 - August 2012
Express Employment Professionals September 2010 - February 2011
Olan Mills April 2008 - February 2010
The Identity Group, LLC May 2006 - May 2007
MMA Creative January 2006 - May 2006
Skills
HRIS Database Management, Onboarding, Background Checks, Copy Editing, Copywriting, Graphic Design, Resume Writing, Interviews, New Hire Orientations, Proofreading, Employee Relations, Employee Training, Human Resources, Organizational..., Recruiting, Training, Event Planning, Customer Service, Data Entry, Team Leadership, Public Speaking, Conflict Resolution, Policy, PowerPoint, Leadership
Education
Bryan College 2010 — 2011
BS, Business Administration and Organizational Management, 3.89 Cumulative GPA
Tennessee Technological University 2003 — 2007
Non-Degree Program, Communication, Journalism, and Related Programs
Convergys July 2015 - Present
Freelance Editor, Journalist August 2005 - Present
Goodwill Industries of Chattanooga July 2014 - May 2015
Goodwill Industries of Chattanooga August 2012 - July 2014
Goodwill Industries of Chattanooga October 2011 - August 2012
Express Employment Professionals September 2010 - February 2011
Olan Mills April 2008 - February 2010
The Identity Group, LLC May 2006 - May 2007
MMA Creative January 2006 - May 2006
Skills
HRIS Database Management, Onboarding, Background Checks, Copy Editing, Copywriting, Graphic Design, Resume Writing, Interviews, New Hire Orientations, Proofreading, Employee Relations, Employee Training, Human Resources, Organizational..., Recruiting, Training, Event Planning, Customer Service, Data Entry, Team Leadership, Public Speaking, Conflict Resolution, Policy, PowerPoint, Leadership
Education
Bryan College 2010 — 2011
BS, Business Administration and Organizational Management, 3.89 Cumulative GPA
Tennessee Technological University 2003 — 2007
Non-Degree Program, Communication, Journalism, and Related Programs
Jennifer Rood Jennifer Rood's Convergys Experience January 2014 - April 2014
Job Customer Service Rep
Industry Banking
Experience
JonesTshirts.com April 2014 - Present
Convergys January 2014 - April 2014
The Church of Jesus Christ of Latter-day Saints June 2012 - December 2013
Utah Community Credit Union August 2011 - June 2012
Sports Village August 2008 - January 2011
Dixie State University January 2010 - December 2010
Skills
Banking, Credit, Customer Service, bilingual, Team Leadership, Quick learner, Microsoft Word, Google Drive, Teamwork, Microsoft Excel, Social Media, Leadership, PowerPoint, Microsoft Office
Education
Brigham Young University - Idaho 2014 — 2016
English
Dixie State University 2009 — 2011
Associate of Arts (A.A.)
JonesTshirts.com April 2014 - Present
Convergys January 2014 - April 2014
The Church of Jesus Christ of Latter-day Saints June 2012 - December 2013
Utah Community Credit Union August 2011 - June 2012
Sports Village August 2008 - January 2011
Dixie State University January 2010 - December 2010
Skills
Banking, Credit, Customer Service, bilingual, Team Leadership, Quick learner, Microsoft Word, Google Drive, Teamwork, Microsoft Excel, Social Media, Leadership, PowerPoint, Microsoft Office
Education
Brigham Young University - Idaho 2014 — 2016
English
Dixie State University 2009 — 2011
Associate of Arts (A.A.)
Rebecca Dillingham Rebecca Dillingham's Convergys Experience March 2012 - August 2012
Job House Reader Wednesday Nights at Crones Hollow
Industry Photography
Experience
Crones Hollow September 2015 - Present
Second Soul's Tarot September 2012 - Present
Once Forgotten Photography February 2007 - Present
CSS Corp August 2012 - March 2014
Convergys March 2012 - August 2012
eBay Inc January 2010 - November 2011
The NPS Store August 2008 - January 2010
Kent's Market February 2007 - August 2008
Uncle Milton Industries, Inc. 2006 - February 2007
Barnes & Noble November 2005 - February 2007
Skills
Customer Service, Social Media, Microsoft Office, Social Media Marketing, Photoshop, Photography, Advertising, Management, Marketing, Public Speaking, Microsoft Word, Strategic Planning, Facebook, Sony Vegas Video, Video Editing, 10 Key, Typing, Tarot, Energy Therapy, Social Networking, Creative Writing, Microsoft Excel, Leadership, Teaching, Graphic Design, Blogging
Education
Brooks Institute of Photography 2004 — 2005
Film and Video Production, GPA 3.33
North Sanpete High School 1999 — 2003
Diploma, General Studies, 3.7 GPA
Crones Hollow September 2015 - Present
Second Soul's Tarot September 2012 - Present
Once Forgotten Photography February 2007 - Present
CSS Corp August 2012 - March 2014
Convergys March 2012 - August 2012
eBay Inc January 2010 - November 2011
The NPS Store August 2008 - January 2010
Kent's Market February 2007 - August 2008
Uncle Milton Industries, Inc. 2006 - February 2007
Barnes & Noble November 2005 - February 2007
Skills
Customer Service, Social Media, Microsoft Office, Social Media Marketing, Photoshop, Photography, Advertising, Management, Marketing, Public Speaking, Microsoft Word, Strategic Planning, Facebook, Sony Vegas Video, Video Editing, 10 Key, Typing, Tarot, Energy Therapy, Social Networking, Creative Writing, Microsoft Excel, Leadership, Teaching, Graphic Design, Blogging
Education
Brooks Institute of Photography 2004 — 2005
Film and Video Production, GPA 3.33
North Sanpete High School 1999 — 2003
Diploma, General Studies, 3.7 GPA
Greg Vazquez Jr Greg Vazquez Jr's Convergys Experience March 2003 - October 2003
Job Photographer at Elitevaz Photography
Industry Information Technology and Services
Experience
ProspectPro April 2015 - Present
McCurrie Gadgets & PC Services, Inc. June 2014 - Present
Elitevaz Photogography April 2011 - Present
QQSolutions, Inc. January 2015 - April 2015
teleNetwork April 2014 - April 2014
CVS Caremark Corporation October 2007 - December 2012
The Answer Group (TAG) August 2004 - August 2007
Convergys March 2003 - October 2003
Skills
Microsoft Office, Windows, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Troubleshooting, Soft Skills, Computer Repair, Software Installation, Computer Hardware, Remote Troubleshooting, Technical Support, Hardware, Security, Databases, Windows Server, Documentation, Lotus Notes
Education
Broward College 2015 — 2017
Bachelor’s Degree, Information Technology
Broward Community College 2013 — 2015
Associate of Science (A.S.), Computer Systems Specialist
Broward Community College 2006 — 2012
Associate of Arts (A.A.), Computer and Information Sciences, General
ProspectPro April 2015 - Present
McCurrie Gadgets & PC Services, Inc. June 2014 - Present
Elitevaz Photogography April 2011 - Present
QQSolutions, Inc. January 2015 - April 2015
teleNetwork April 2014 - April 2014
CVS Caremark Corporation October 2007 - December 2012
The Answer Group (TAG) August 2004 - August 2007
Convergys March 2003 - October 2003
Skills
Microsoft Office, Windows, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Troubleshooting, Soft Skills, Computer Repair, Software Installation, Computer Hardware, Remote Troubleshooting, Technical Support, Hardware, Security, Databases, Windows Server, Documentation, Lotus Notes
Education
Broward College 2015 — 2017
Bachelor’s Degree, Information Technology
Broward Community College 2013 — 2015
Associate of Science (A.S.), Computer Systems Specialist
Broward Community College 2006 — 2012
Associate of Arts (A.A.), Computer and Information Sciences, General
Samantha Schweitzer's Convergys Experience October 2009 - August 2010
Job Staffing Specialist at Labor Connections, LLC
Industry Construction
Experience
Labor Connections, LLC June 2015 - Present
Rita S. Brittain, CPA, PA February 2015 - May 2015
Lowe's Home Improvement October 2011 - February 2012
Fiserv November 2010 - August 2011
Convergys October 2009 - August 2010
Skills
Customer Service, Sales, Microsoft Word, Retail, Cashiering, Billing Systems, Order Management, Order Fulfillment, Fax, Microsoft Office, Microsoft Excel, Microsoft Exchange, Typing, Customer Satisfaction, Telephone Skills, Data Entry, Teamwork, Time Management, Call Centers, Inventory Management, Outsourcing, Accounting, Bookkeeping, Payroll, Tax Preparation, Temporary Staffing, QuickBooks
Education
Caldwell Community College and Technical Institute 2009 — 2014
Business Administration
Hickory High School 2004 — 2008
High School Diploma, General Studies
Labor Connections, LLC June 2015 - Present
Rita S. Brittain, CPA, PA February 2015 - May 2015
Lowe's Home Improvement October 2011 - February 2012
Fiserv November 2010 - August 2011
Convergys October 2009 - August 2010
Skills
Customer Service, Sales, Microsoft Word, Retail, Cashiering, Billing Systems, Order Management, Order Fulfillment, Fax, Microsoft Office, Microsoft Excel, Microsoft Exchange, Typing, Customer Satisfaction, Telephone Skills, Data Entry, Teamwork, Time Management, Call Centers, Inventory Management, Outsourcing, Accounting, Bookkeeping, Payroll, Tax Preparation, Temporary Staffing, QuickBooks
Education
Caldwell Community College and Technical Institute 2009 — 2014
Business Administration
Hickory High School 2004 — 2008
High School Diploma, General Studies
Viviana Albornoz's Convergys Experience June 2006 - April 2008
Job Graphic Designer Book Illustrator for kids
Industry Graphic Design
Experience
Tribune Publishing Company September 2014 - Present
Graphic Design Freelance Miami-Ft Lauderdale September 2013 - Present
Freelance / Graphic Design Services January 2013 - Present
All About Entertainment INC. August 2012 - December 2012
Teleperformance, USA August 2008 - May 2010
Convergys June 2006 - April 2008
Americall Group, Inc. 2003 - 2006
Aurafin Company 2002 - 2003
Colpatria Construction 2000 - 2000
ACFA Colombian Association of Architecture Faculties 2000 - 2000
Skills
Illustrator, Graphic Design, Logo Design, InDesign, Adobe Creative Suite, Web Design, Photoshop, Brochures, Corporate Identity, Graphics, Corel Draw, Adobe Bridge, Flyers, Visual Communication, Branding & Identity, Illustration, Packaging, Photography, Layout, Mac, Visual Arts, Comic Art, Artistic Abilities, Adobe Photoshop, Adobe Illustrator, Adobe In Design, Adobe Dreamweaver, QuarkXPress, Microsoft World XP, Powerpoint 2013, Microsoft World 2013, Bridge CS6, Comic Book Illustration, Storytelling, Visual Storytelling, Digital Storytelling, Paper Craft, Abstract Paintings, Visual Effects, Advertising, Social Media, Dreamweaver
Education
Broward Community College 2010 — 2012
Associate of Science (AS), Graphic Design
Broward Community College 2005 — 2007
EAP/English Language, English as Second Language
McFatter Technical Center 2003 — 2004
ESOL/ English Language, English as Second Language
Universidad Piloto de Colombia 1995 — 2000
Bachelor of Architecture (B.Arch.), Architecture
Colegio Provinma 1989 — 1994
Tribune Publishing Company September 2014 - Present
Graphic Design Freelance Miami-Ft Lauderdale September 2013 - Present
Freelance / Graphic Design Services January 2013 - Present
All About Entertainment INC. August 2012 - December 2012
Teleperformance, USA August 2008 - May 2010
Convergys June 2006 - April 2008
Americall Group, Inc. 2003 - 2006
Aurafin Company 2002 - 2003
Colpatria Construction 2000 - 2000
ACFA Colombian Association of Architecture Faculties 2000 - 2000
Skills
Illustrator, Graphic Design, Logo Design, InDesign, Adobe Creative Suite, Web Design, Photoshop, Brochures, Corporate Identity, Graphics, Corel Draw, Adobe Bridge, Flyers, Visual Communication, Branding & Identity, Illustration, Packaging, Photography, Layout, Mac, Visual Arts, Comic Art, Artistic Abilities, Adobe Photoshop, Adobe Illustrator, Adobe In Design, Adobe Dreamweaver, QuarkXPress, Microsoft World XP, Powerpoint 2013, Microsoft World 2013, Bridge CS6, Comic Book Illustration, Storytelling, Visual Storytelling, Digital Storytelling, Paper Craft, Abstract Paintings, Visual Effects, Advertising, Social Media, Dreamweaver
Education
Broward Community College 2010 — 2012
Associate of Science (AS), Graphic Design
Broward Community College 2005 — 2007
EAP/English Language, English as Second Language
McFatter Technical Center 2003 — 2004
ESOL/ English Language, English as Second Language
Universidad Piloto de Colombia 1995 — 2000
Bachelor of Architecture (B.Arch.), Architecture
Colegio Provinma 1989 — 1994
Jonathan Griswold's Convergys Experience January 2015 - Present
Job eBay Client Representative at Convergys
Industry Consumer Services
Experience
Convergys January 2015 - Present
Unum December 2014 - Present
Unum April 2006 - April 2013
Unum October 2003 - August 2006
Skills
Customer Service, Insurance, Life Insurance, Client Education, Manage Client..., Manage client..., Service Delivery, Microsoft Office, Telephone Skills, Computer Proficiency, Teamwork, Mentoring, Project Delivery
Education
Bryan College 2009 — 2011
Bachelor of Science, Business Administration - Organizational Management
Bryan College 2009 — 2011
Organizational Management
Convergys January 2015 - Present
Unum December 2014 - Present
Unum April 2006 - April 2013
Unum October 2003 - August 2006
Skills
Customer Service, Insurance, Life Insurance, Client Education, Manage Client..., Manage client..., Service Delivery, Microsoft Office, Telephone Skills, Computer Proficiency, Teamwork, Mentoring, Project Delivery
Education
Bryan College 2009 — 2011
Bachelor of Science, Business Administration - Organizational Management
Bryan College 2009 — 2011
Organizational Management
Melissa Tranquille's Convergys Experience February 2008 - July 2009
Job Assistant Branch Manager at Enterprise Holdings
Industry Automotive
Experience
Enterprise Holdings August 2015 - Present
Enterprise Holdings April 2015 - August 2015
Enterprise Holdings December 2013 - April 2015
Teleperformance, USA February 2012 - January 2014
Teleperformance, USA May 2011 - February 2012
Teleperformance, USA November 2009 - May 2011
Convergys February 2008 - July 2009
Bed Bath & Beyond October 2007 - July 2009
Skills
People Skills, Planning & Organizing..., Data Entry, Customer Service, Time Management, Team Leadership, High Organizational..., Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Teacher Training, Project Management, Technical Support, T1, Avaya, IEX Total View, CCMS, Mac OS, Sales Management..., Leadership, Management, Sales, Strategic Planning
Education
Broward College 2012 — 2013
Bachelor of Applied Science (BASc), Operations Management and Supervision
Florida Atlantic University 2011 — 2012
Bachelor of Education (B.Ed.), Elementary Education and Teaching
Broward College 2010 — 2010
Licentiate degree, Substitute Teacher
Broward College 2006 — 2008
Associate of Arts (AA), Business Administration
Enterprise Holdings August 2015 - Present
Enterprise Holdings April 2015 - August 2015
Enterprise Holdings December 2013 - April 2015
Teleperformance, USA February 2012 - January 2014
Teleperformance, USA May 2011 - February 2012
Teleperformance, USA November 2009 - May 2011
Convergys February 2008 - July 2009
Bed Bath & Beyond October 2007 - July 2009
Skills
People Skills, Planning & Organizing..., Data Entry, Customer Service, Time Management, Team Leadership, High Organizational..., Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Teacher Training, Project Management, Technical Support, T1, Avaya, IEX Total View, CCMS, Mac OS, Sales Management..., Leadership, Management, Sales, Strategic Planning
Education
Broward College 2012 — 2013
Bachelor of Applied Science (BASc), Operations Management and Supervision
Florida Atlantic University 2011 — 2012
Bachelor of Education (B.Ed.), Elementary Education and Teaching
Broward College 2010 — 2010
Licentiate degree, Substitute Teacher
Broward College 2006 — 2008
Associate of Arts (AA), Business Administration
Kristen Peer Kristen Peer's Convergys Experience January 1991 - September 1993
Job Stay at Home Mom
Industry Banking
Experience
Home May 2003 - Present
Bell Photographers Inc June 2015 - August 2015
America First Credit Union September 1993 - September 2005
Convergys January 1991 - September 1993
Skills
Customer Service, Time Management, Data Entry, Microsoft Word, Social Media, Typing, Childcare, Budget, Administrative..., Telephone Skills, Reading, Social Listening, Problem Solving, Teamwork, Organization Skills, Microsoft Office, Team Leadership
Education
Brigham Young University - Idaho 2014 — 2017
Weber State University 2013 — 2016
Associate of Science (A.S.), General Studies
Utah Valley University 1995 — 1996
Weber State University 1993 — 1994
Associate of Science (A.S.) (still in progress), General Studies
Home May 2003 - Present
Bell Photographers Inc June 2015 - August 2015
America First Credit Union September 1993 - September 2005
Convergys January 1991 - September 1993
Skills
Customer Service, Time Management, Data Entry, Microsoft Word, Social Media, Typing, Childcare, Budget, Administrative..., Telephone Skills, Reading, Social Listening, Problem Solving, Teamwork, Organization Skills, Microsoft Office, Team Leadership
Education
Brigham Young University - Idaho 2014 — 2017
Weber State University 2013 — 2016
Associate of Science (A.S.), General Studies
Utah Valley University 1995 — 1996
Weber State University 1993 — 1994
Associate of Science (A.S.) (still in progress), General Studies
Chaylene Hatch Chaylene Hatch's Convergys Experience September 2011 - April 2013
Job Support Specialist at Magellan, Inc.
Industry Insurance
Experience
Magellan, Inc. February 2013 - Present
Convergys September 2011 - April 2013
Walgreens June 2008 - December 2010
Skills
Customer Satisfaction, Customer Service, Call Centers, Management, Data Entry, Time Management, Marketing, Insurance
Education
Brigham Young University - Idaho 2010 — 2011
Associate of Science (AS), General Studies
Magellan, Inc. February 2013 - Present
Convergys September 2011 - April 2013
Walgreens June 2008 - December 2010
Skills
Customer Satisfaction, Customer Service, Call Centers, Management, Data Entry, Time Management, Marketing, Insurance
Education
Brigham Young University - Idaho 2010 — 2011
Associate of Science (AS), General Studies
Jessica Doxey Jessica Doxey's Convergys Experience March 2008 - December 2008
Job Administrative Assistant/Social Media Specialist at Temple Square Hospitality Corportation
Industry Public Relations and Communications
Experience
Temple Square Hospitality Corportation November 2011 - Present
Temple Square Hospitality Corportation September 2010 - November 2011
Temple Square Hospitality Corportation May 2011 - October 2011
More Good Foundation August 2010 - December 2010
Brigham Young University - Idaho I~Comm Student Media April 2010 - July 2010
Brigham Young University - Idaho I~Comm Student Media April 2009 - July 2010
Convergys March 2008 - December 2008
Skills
Social Media, Facebook, Blogging, Public Speaking, Event Planning, Public Relations, Microsoft Office, Web Design, Marketing, Newsletters, Press Releases, Leadership, Email Marketing, Advertising, Research, Editing
Education
Brigham Young University - Idaho 2009 — 2011
Bachelors, Communications-Public Relations
Weber State University 2006 — 2008
Associate of Science, General Studies
Temple Square Hospitality Corportation November 2011 - Present
Temple Square Hospitality Corportation September 2010 - November 2011
Temple Square Hospitality Corportation May 2011 - October 2011
More Good Foundation August 2010 - December 2010
Brigham Young University - Idaho I~Comm Student Media April 2010 - July 2010
Brigham Young University - Idaho I~Comm Student Media April 2009 - July 2010
Convergys March 2008 - December 2008
Skills
Social Media, Facebook, Blogging, Public Speaking, Event Planning, Public Relations, Microsoft Office, Web Design, Marketing, Newsletters, Press Releases, Leadership, Email Marketing, Advertising, Research, Editing
Education
Brigham Young University - Idaho 2009 — 2011
Bachelors, Communications-Public Relations
Weber State University 2006 — 2008
Associate of Science, General Studies
Heidi Greathouse Heidi Greathouse's Convergys Experience June 2012 - August 2012
Job Recent Graduate in Library Science!
Industry Libraries
Experience
Kelly Services August 2012 - Present
Convergys June 2012 - August 2012
The University of Arizona May 2011 - May 2012
The University of Arizona August 2010 - May 2012
HP Enterprise Services February 2010 - June 2010
HP Enterprise Services April 2009 - February 2010
Kelly Services January 2009 - January 2009
Kelly Services April 2008 - September 2008
Kelly Services May 2007 - September 2007
Skills
Library, Library Science, Highly detail oriented, ILS Millenium, Leadership, Oral & Written..., Customer Service, Teamwork, Organization, Microsoft Word, Microsoft Excel, Microsoft Access
Education
The University of Arizona 2010 — 2012
Master of Arts (M.A.), Information Resources and Library Science, 3.8
Brigham Young University - Idaho 2004 — 2008
Bachelor of Science (B.S.), History
Kelly Services August 2012 - Present
Convergys June 2012 - August 2012
The University of Arizona May 2011 - May 2012
The University of Arizona August 2010 - May 2012
HP Enterprise Services February 2010 - June 2010
HP Enterprise Services April 2009 - February 2010
Kelly Services January 2009 - January 2009
Kelly Services April 2008 - September 2008
Kelly Services May 2007 - September 2007
Skills
Library, Library Science, Highly detail oriented, ILS Millenium, Leadership, Oral & Written..., Customer Service, Teamwork, Organization, Microsoft Word, Microsoft Excel, Microsoft Access
Education
The University of Arizona 2010 — 2012
Master of Arts (M.A.), Information Resources and Library Science, 3.8
Brigham Young University - Idaho 2004 — 2008
Bachelor of Science (B.S.), History
Marci McElhoe Marci McElhoe's Convergys Experience November 2008 - December 2008
Job Student at Broadview University
Industry Medical Practice
Experience
Broadview University April 2010 - Present
Care-A-Lot Child Care Center April 2010 - August 2010
The Home Depot April 2009 - April 2010
Convergys November 2008 - December 2008
National Fitness Financial August 2008 - November 2008
Iris Medical February 2008 - August 2008
Education
Broadview University-Layton 2010 — 2012
Diploma, Medical Assisting
Broadview University April 2010 - Present
Care-A-Lot Child Care Center April 2010 - August 2010
The Home Depot April 2009 - April 2010
Convergys November 2008 - December 2008
National Fitness Financial August 2008 - November 2008
Iris Medical February 2008 - August 2008
Education
Broadview University-Layton 2010 — 2012
Diploma, Medical Assisting
Ashford O'Neal M.S.EdPsy Ashford O'Neal M.S.EdPsy's Convergys Experience August 2005 - February 2010
Job Admissions Professional Higher Education, Mentor, Event Planner, and Inspirational Speaker
Industry Education Management
Experience
Kaplan University May 2010 - Present
Convergys August 2005 - February 2010
Skills
Higher Education, Customer Service, Leadership, Training, Admissions, Student Affairs, Curriculum Design, Career Counseling, Adult Education, Event Planning, Public Speaking, Curriculum Development, Student Recruiting, Staff Development, Keen Listener, Psychotherapy, Youth Development, Youth Mentoring, Youth Empowerment, Youth At Risk, Leadership Development
Education
Kaplan University 2012 — 2013
Master of Science in Educational Psychology, Educational Psychology, GPA 3.7
Kaplan University 2011 — 2012
Bachelor of Science in Human Services, Human Services Administration, GPA 3.55 Cum Laude
Broward College 2004 — 2008
Associate of Applied Science in Business Administration, Business Administration and Management, General, 2.8
Kaplan University May 2010 - Present
Convergys August 2005 - February 2010
Skills
Higher Education, Customer Service, Leadership, Training, Admissions, Student Affairs, Curriculum Design, Career Counseling, Adult Education, Event Planning, Public Speaking, Curriculum Development, Student Recruiting, Staff Development, Keen Listener, Psychotherapy, Youth Development, Youth Mentoring, Youth Empowerment, Youth At Risk, Leadership Development
Education
Kaplan University 2012 — 2013
Master of Science in Educational Psychology, Educational Psychology, GPA 3.7
Kaplan University 2011 — 2012
Bachelor of Science in Human Services, Human Services Administration, GPA 3.55 Cum Laude
Broward College 2004 — 2008
Associate of Applied Science in Business Administration, Business Administration and Management, General, 2.8
Eric Kowallis's Convergys Experience March 2012 - July 2012
Job UX/UI Designer
Industry Design
Experience
Freelance Designer May 2014 - Present
Black Rifle Coffee Company / Twistrate May 2014 - August 2015
Self August 2013 - May 2014
Governet August 2013 - May 2014
a la mode, inc. 2014 - 2014
Freelance Designer December 2012 - August 2013
Melaleuca:The Wellness Company August 2012 - August 2013
Convergys March 2012 - July 2012
Skills
HTML, Photoshop, Web Design, CSS, Windows, User Interface Design, Microsoft Office, User Experience, Interaction Design, Dreamweaver, Illustrator, Usability, Graphic Design, TCP/IP, Troubleshooting, Networking, Web Application Design, Project Planning, SEO, Social Media Marketing, Usability Testing, Mobile Application...
Education
Eastern Idaho Technical College 2012 — 2014
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design
Brigham Young University - Idaho 2006 — 2010
BS, Horticulture
Freelance Designer May 2014 - Present
Black Rifle Coffee Company / Twistrate May 2014 - August 2015
Self August 2013 - May 2014
Governet August 2013 - May 2014
a la mode, inc. 2014 - 2014
Freelance Designer December 2012 - August 2013
Melaleuca:The Wellness Company August 2012 - August 2013
Convergys March 2012 - July 2012
Skills
HTML, Photoshop, Web Design, CSS, Windows, User Interface Design, Microsoft Office, User Experience, Interaction Design, Dreamweaver, Illustrator, Usability, Graphic Design, TCP/IP, Troubleshooting, Networking, Web Application Design, Project Planning, SEO, Social Media Marketing, Usability Testing, Mobile Application...
Education
Eastern Idaho Technical College 2012 — 2014
Associate's degree, Web Page, Digital/Multimedia and Information Resources Design
Brigham Young University - Idaho 2006 — 2010
BS, Horticulture
Silvia Albitre Silvia Albitre's Convergys Experience February 2008 - February 2009
Job HR analyst, Business Coach
Industry Human Resources
Experience
Bonduelle May 2013 - Present
NISZ July 2012 - September 2012
Samsung November 2010 - April 2012
Convergys February 2008 - February 2009
GEFCO October 2006 - December 2008
Gide Loyrette Nouel July 2000 - September 2006
Skills
Compensation, Benefits, Global HR, Performance Appraisal, HR Strategy, Employment Law, Job Descriptions, HR Solutions, Payroll, Human Capital Management, Salary, Change Management, Benefits Administration, Culture Change, Shared Services, Leadership Development, Policy, Job Analysis, Team Management, Management, Project Management, Negotiation, Business Networking, Talent Management, Performance Management, Employee Relations, HR Policies, Employee Engagement, Deferred Compensation, HRIS, Human Resources, Emotional Intelligence, Social Intelligence, Problem Solving, Personnel Management, Teaching, Six Sigma, HR Transformation, Leadership, HR Consulting, Labor Relations, Succession Planning, Employee Benefits, Organizational..., Training, Compensation & Benefit, Recruiting, Talent Acquisition, Outsourcing, Executive Search
Education
Budapest University of Technology and Economics 2002 — 2005
MBA, Economics
Université Jean Moulin (Lyon III) 2002 — 2004
2004, management
Eötvös Loránd University 1996 — 2001
2001, Litterature
BDTF Szombathely 1991 — 1996
1995, music teacher
Bonduelle May 2013 - Present
NISZ July 2012 - September 2012
Samsung November 2010 - April 2012
Convergys February 2008 - February 2009
GEFCO October 2006 - December 2008
Gide Loyrette Nouel July 2000 - September 2006
Skills
Compensation, Benefits, Global HR, Performance Appraisal, HR Strategy, Employment Law, Job Descriptions, HR Solutions, Payroll, Human Capital Management, Salary, Change Management, Benefits Administration, Culture Change, Shared Services, Leadership Development, Policy, Job Analysis, Team Management, Management, Project Management, Negotiation, Business Networking, Talent Management, Performance Management, Employee Relations, HR Policies, Employee Engagement, Deferred Compensation, HRIS, Human Resources, Emotional Intelligence, Social Intelligence, Problem Solving, Personnel Management, Teaching, Six Sigma, HR Transformation, Leadership, HR Consulting, Labor Relations, Succession Planning, Employee Benefits, Organizational..., Training, Compensation & Benefit, Recruiting, Talent Acquisition, Outsourcing, Executive Search
Education
Budapest University of Technology and Economics 2002 — 2005
MBA, Economics
Université Jean Moulin (Lyon III) 2002 — 2004
2004, management
Eötvös Loránd University 1996 — 2001
2001, Litterature
BDTF Szombathely 1991 — 1996
1995, music teacher
Lawrence Bojczyk's Convergys Experience 2004 - 2007
Job Corporate Controller at Ryft
Industry Computer Hardware
Experience
Ryft March 2015 - Present
GeoGlobal Energy LLC September 2011 - January 2015
Hilton Worldwide September 2009 - September 2011
H2 Gen Innovations September 2008 - September 2009
Danfoss Turbocor October 2007 - October 2008
Convergys 2004 - 2007
EDS 1998 - 2004
Skills
Finance, Managerial Finance, Process Improvement, Forecasting, Cost Accounting, Financial Analysis, Business Process..., Internal Controls, Financial Modeling, Cross-functional Team..., Change Management, Risk Management, Outsourcing, Six Sigma, Mergers & Acquisitions
Education
Butler University - College of Business Administration 2000 — 2003
MBA, Finance
Purdue University - Krannert School of Management 1992 — 1996
BS Accounting, Finance Minor
Ryft March 2015 - Present
GeoGlobal Energy LLC September 2011 - January 2015
Hilton Worldwide September 2009 - September 2011
H2 Gen Innovations September 2008 - September 2009
Danfoss Turbocor October 2007 - October 2008
Convergys 2004 - 2007
EDS 1998 - 2004
Skills
Finance, Managerial Finance, Process Improvement, Forecasting, Cost Accounting, Financial Analysis, Business Process..., Internal Controls, Financial Modeling, Cross-functional Team..., Change Management, Risk Management, Outsourcing, Six Sigma, Mergers & Acquisitions
Education
Butler University - College of Business Administration 2000 — 2003
MBA, Finance
Purdue University - Krannert School of Management 1992 — 1996
BS Accounting, Finance Minor
Charles Gudaitis Charles Gudaitis's Convergys Experience 2009 - 2011
Job Regional VP Sales at ASG Software Solutions
Industry Information Technology and Services
Experience
ASG Software Solutions 2014 - Present
Black Box Network Services 2011 - 2013
Convergys 2009 - 2011
Oracle 2006 - 2008
Hewlett-Packard 2005 - 2006
CREVCO INC 2001 - 2005
Aspect Software 1995 - 2001
Skills
Call Center, Unified Communications, Professional Services, Workforce Management, BPO, CRM, Customer Experience, Sales Process, Call Centers, Business Process, Solution Selling, Entrepreneurship, Sales Management, Telephony, Enterprise Software, SaaS, Strategy, Selling, Leadership, Pre-sales, Account Management, Strategic Partnerships, Telecommunications, Start-ups, Business Intelligence, Sales Operations, Outsourcing, Contact Centers, Sales, Cloud Computing, Business Development, Managed Services, Product Management, Wireless, Lead Generation, Software Industry, Salesforce.com, VoIP, Mobile Devices, Direct Sales, Partner Management, Avaya, CTI, IVR, Vendor Management, Business Alliances, Go-to-market Strategy, Data Center, Channel Partners, Complex Sales
Education
Brock University
Economics
Douglas College
Business Administration
ASG Software Solutions 2014 - Present
Black Box Network Services 2011 - 2013
Convergys 2009 - 2011
Oracle 2006 - 2008
Hewlett-Packard 2005 - 2006
CREVCO INC 2001 - 2005
Aspect Software 1995 - 2001
Skills
Call Center, Unified Communications, Professional Services, Workforce Management, BPO, CRM, Customer Experience, Sales Process, Call Centers, Business Process, Solution Selling, Entrepreneurship, Sales Management, Telephony, Enterprise Software, SaaS, Strategy, Selling, Leadership, Pre-sales, Account Management, Strategic Partnerships, Telecommunications, Start-ups, Business Intelligence, Sales Operations, Outsourcing, Contact Centers, Sales, Cloud Computing, Business Development, Managed Services, Product Management, Wireless, Lead Generation, Software Industry, Salesforce.com, VoIP, Mobile Devices, Direct Sales, Partner Management, Avaya, CTI, IVR, Vendor Management, Business Alliances, Go-to-market Strategy, Data Center, Channel Partners, Complex Sales
Education
Brock University
Economics
Douglas College
Business Administration
Michael Campa Michael Campa's Convergys Experience February 2010 - June 2011
Job Reservation Sales Associate at Starwood Hotels & Resorts Worldwide, Inc.
Industry Hospitality
Experience
Retired - Everyday's a Saturday April 2015 - Present
Starwood Hotels & Resorts Worldwide, Inc. September 2013 - April 2015
INTRUST Bank Arena / SMG October 2012 - April 2015
First Student August 2011 - September 2013
Convergys February 2010 - June 2011
USTRANSCOM June 2009 - February 2010
Sunflower Lodge #86, AF&AM June 2001 - May 2009
Cessna Aircraft Company November 1995 - April 2009
Kansas Council #53, KM 1995 - 2007
Wichita Council #299 AMD 1994 - 2007
Skills
DB2, COBOL, JCL, CICS, PowerPoint, Customer Relations, HTML, Problem Solving, Troubleshooting, Program Management, Programming, Customer Service, Mainframe, Analysis, Business Analysis, Operating Systems, Process Improvement, Quality Assurance, Testing, Disaster Recovery, Project Planning, Databases, Project Management, Leadership, Training
Education
Friends University 1993 — 1995
MA, Management Information Systems
Newman University 1991 — 1993
BS, Business Management
ECPI of Wichita 1979 — 1979
Certificate, Computer Programming
Butler Community College 1975 — 1978
AA, Business Administration
Wichita North High School 1967 — 1970
High School Diploma, General Studies
Retired - Everyday's a Saturday April 2015 - Present
Starwood Hotels & Resorts Worldwide, Inc. September 2013 - April 2015
INTRUST Bank Arena / SMG October 2012 - April 2015
First Student August 2011 - September 2013
Convergys February 2010 - June 2011
USTRANSCOM June 2009 - February 2010
Sunflower Lodge #86, AF&AM June 2001 - May 2009
Cessna Aircraft Company November 1995 - April 2009
Kansas Council #53, KM 1995 - 2007
Wichita Council #299 AMD 1994 - 2007
Skills
DB2, COBOL, JCL, CICS, PowerPoint, Customer Relations, HTML, Problem Solving, Troubleshooting, Program Management, Programming, Customer Service, Mainframe, Analysis, Business Analysis, Operating Systems, Process Improvement, Quality Assurance, Testing, Disaster Recovery, Project Planning, Databases, Project Management, Leadership, Training
Education
Friends University 1993 — 1995
MA, Management Information Systems
Newman University 1991 — 1993
BS, Business Management
ECPI of Wichita 1979 — 1979
Certificate, Computer Programming
Butler Community College 1975 — 1978
AA, Business Administration
Wichita North High School 1967 — 1970
High School Diploma, General Studies
Deja Turner Deja Turner's Convergys Experience August 2011 - August 2012
Job Account Services Customer Care at Cox Communications
Industry Retail
Experience
Cox Communications July 2013 - Present
Journeys September 2012 - January 2013
American Eagle Outfitters December 2011 - September 2012
Convergys August 2011 - August 2012
Pacific Sunwear May 2010 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Teaching, Sales, Customer Satisfaction, Recruiting, Leadership, Coaching, Call Centers
Education
Friends University 2015 — 2016
Bachelor's Degree, Psychology
Butler County Community College 2010 — 2012
Associate's Degree, Liberal Arts and Sciences/Liberal Studies, 3.14
Independence Community College 2009 — 2010
Cox Communications July 2013 - Present
Journeys September 2012 - January 2013
American Eagle Outfitters December 2011 - September 2012
Convergys August 2011 - August 2012
Pacific Sunwear May 2010 - May 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, Teaching, Sales, Customer Satisfaction, Recruiting, Leadership, Coaching, Call Centers
Education
Friends University 2015 — 2016
Bachelor's Degree, Psychology
Butler County Community College 2010 — 2012
Associate's Degree, Liberal Arts and Sciences/Liberal Studies, 3.14
Independence Community College 2009 — 2010
Megan McCord Megan McCord's Convergys Experience September 2009 - April 2010
Job Administrative Assistant at L.C. Harmon & Associates
Industry Aviation & Aerospace
Experience
L.C. Harmon & Associates September 2011 - Present
Bombardier Aerospace/Learjet January 2011 - October 2011
Learjet/Bombardier January 2011 - October 2011
United Health Care September 2009 - September 2010
Convergys September 2009 - April 2010
Harmon & Associates January 2000 - August 2006
General Motors Acceptance Corporation May 2001 - January 2003
Skills
Data Entry, Invoicing, Time Management, QuickBooks, Customer Service, Spreadsheets, Employee Benefits, Telephone Skills, Sales, Accounting, Insurance, Policy, Bookkeeping, Filing, Networking, Databases, Strategic Financial..., Internal Audit, Travel Arrangements, Lotus Notes
Education
Wichita State University 2011 — 2013
Ongoing, Paralegal
Butler County Community College 2002 — 2004
Adminstrative Justice
University of Kansas 1999 — 2002
n/a
Derby High School 1995 — 1999
Basic Highschool Diploma
Cloud
Bachelor of Business Administration (B.B.A.)
L.C. Harmon & Associates September 2011 - Present
Bombardier Aerospace/Learjet January 2011 - October 2011
Learjet/Bombardier January 2011 - October 2011
United Health Care September 2009 - September 2010
Convergys September 2009 - April 2010
Harmon & Associates January 2000 - August 2006
General Motors Acceptance Corporation May 2001 - January 2003
Skills
Data Entry, Invoicing, Time Management, QuickBooks, Customer Service, Spreadsheets, Employee Benefits, Telephone Skills, Sales, Accounting, Insurance, Policy, Bookkeeping, Filing, Networking, Databases, Strategic Financial..., Internal Audit, Travel Arrangements, Lotus Notes
Education
Wichita State University 2011 — 2013
Ongoing, Paralegal
Butler County Community College 2002 — 2004
Adminstrative Justice
University of Kansas 1999 — 2002
n/a
Derby High School 1995 — 1999
Basic Highschool Diploma
Cloud
Bachelor of Business Administration (B.B.A.)
Fabio Quitian's Convergys Experience May 2004 - May 2005
Job Quality Assurance Manager at NBTY
Industry Food & Beverages
Experience
NBTY June 2015 - Present
NBTY June 2013 - Present
Vital Pharmaceuticals, Inc VPX October 2012 - May 2013
Vital Pharmaceuticals Inc August 2009 - December 2012
City of Plantation June 2005 - August 2009
Convergys May 2004 - May 2005
Skills
Quality Assurance, Customer Service, Microsoft Office, GMP, PowerPoint, New Business Development, Inventory Management, Process Improvement, Lean Manufacturing, Project Management, Sop, Training, Microsoft Excel, Manufacturing, Sales, Budgets, Supply Chain Management, CAPA, Packaging, Continuous Improvement, Software Documentation, Purchasing, Quality Control, Management, Negotiation, Team Leadership, Product Development, Account Management, Logistics, Food, Contract Negotiation, FDA, Quality System, Auditing, Analysis, Coaching, Marketing, Strategic Planning, Team Building, Leadership, Forecasting, Pricing, Quality Auditing, HACCP, Food Processing, Food Industry, Food Technology, Food Safety, International Business, Cleaning Validation
Education
Florida Atlantic University 2006 — 2008
BBA, International Business & Trade
Fachhochschule Köln(Germany) 2007 — 2007
Diploma, European Business Environment Diploma
Broward College
Associate Degree, Business
NBTY June 2015 - Present
NBTY June 2013 - Present
Vital Pharmaceuticals, Inc VPX October 2012 - May 2013
Vital Pharmaceuticals Inc August 2009 - December 2012
City of Plantation June 2005 - August 2009
Convergys May 2004 - May 2005
Skills
Quality Assurance, Customer Service, Microsoft Office, GMP, PowerPoint, New Business Development, Inventory Management, Process Improvement, Lean Manufacturing, Project Management, Sop, Training, Microsoft Excel, Manufacturing, Sales, Budgets, Supply Chain Management, CAPA, Packaging, Continuous Improvement, Software Documentation, Purchasing, Quality Control, Management, Negotiation, Team Leadership, Product Development, Account Management, Logistics, Food, Contract Negotiation, FDA, Quality System, Auditing, Analysis, Coaching, Marketing, Strategic Planning, Team Building, Leadership, Forecasting, Pricing, Quality Auditing, HACCP, Food Processing, Food Industry, Food Technology, Food Safety, International Business, Cleaning Validation
Education
Florida Atlantic University 2006 — 2008
BBA, International Business & Trade
Fachhochschule Köln(Germany) 2007 — 2007
Diploma, European Business Environment Diploma
Broward College
Associate Degree, Business
Fern Moran Fern Moran's Convergys Experience October 2006 - May 2008
Job CHRP, HR and IT Projects Coordinator
Industry Human Resources
Experience
College of Registered Nurses of British Columbia (CRNBC) November 2011 - Present
The Personnel Department September 2010 - November 2011
Ledcor Technical Services December 2010 - June 2011
Port Townsend Paper Corporation/Crown Packaging September 2010 - October 2010
Convergys October 2006 - May 2008
Convergys October 2003 - October 2006
Convergys 1999 - 2003
Skills
Performance Metrics, Employee Relations, Performance Management, Customer Service, Mentoring, Coaching
Education
British Columbia Institute of Technology 2009 — 2010
Post-Diploma, Human Resource Management
The University of Winnipeg 2003 — 2006
BA (Honors), Business Administration, Theatre (Dance)
College of Registered Nurses of British Columbia (CRNBC) November 2011 - Present
The Personnel Department September 2010 - November 2011
Ledcor Technical Services December 2010 - June 2011
Port Townsend Paper Corporation/Crown Packaging September 2010 - October 2010
Convergys October 2006 - May 2008
Convergys October 2003 - October 2006
Convergys 1999 - 2003
Skills
Performance Metrics, Employee Relations, Performance Management, Customer Service, Mentoring, Coaching
Education
British Columbia Institute of Technology 2009 — 2010
Post-Diploma, Human Resource Management
The University of Winnipeg 2003 — 2006
BA (Honors), Business Administration, Theatre (Dance)
Tony Pallone's Convergys Experience Senior ManagerISD1979 - 1996
Job Information System Manager at Convergys
Industry Information Technology and Services
Experience
Convergys Senior ManagerISD1979 - 1996
City of Pompano Beach 1973 - 1977
Skills
Requirements Analysis, Billing Systems, SDLC, Software Project..., Systems Analysis, Vendor Management, Databases, Testing, Troubleshooting, Integration, SQL
Education
University of West Florida 1971 — 1973
Broward College 1968 — 1971
AS, Electronics’
Convergys Senior ManagerISD1979 - 1996
City of Pompano Beach 1973 - 1977
Skills
Requirements Analysis, Billing Systems, SDLC, Software Project..., Systems Analysis, Vendor Management, Databases, Testing, Troubleshooting, Integration, SQL
Education
University of West Florida 1971 — 1973
Broward College 1968 — 1971
AS, Electronics’
Warren Haroldsen's Convergys Experience May 2000 - May 2003
Job Consultative/Relationship Sales Specialist
Industry Financial Services
Experience
Morgan Stanley November 2007 - Present
SCI Funeral March 2003 - October 2007
Convergys May 2000 - May 2003
Hylon Koburn Inc. January 1990 - January 2001
Artco January 1986 - May 1988
Education
University of Phoenix 2002 — 2003
Business Management/Business Marketing
Universal Accounting Center 1993 — 1993
Associate, Accounting
Brigham Young University - Idaho 1986 — 1988
Middle Management
Morgan Stanley November 2007 - Present
SCI Funeral March 2003 - October 2007
Convergys May 2000 - May 2003
Hylon Koburn Inc. January 1990 - January 2001
Artco January 1986 - May 1988
Education
University of Phoenix 2002 — 2003
Business Management/Business Marketing
Universal Accounting Center 1993 — 1993
Associate, Accounting
Brigham Young University - Idaho 1986 — 1988
Middle Management
Amy Sampson's Convergys Experience May 2003 - August 2003
Job IT Service Desk Analyst at Thompson Rivers University
Industry Logistics and Supply Chain
Experience
Thompson Rivers University September 2013 - Present
Ryder Container Terminals November 2006 - September 2013
vLink Solutions January 2005 - October 2006
STAPLES Canada October 2003 - January 2005
Convergys May 2003 - August 2003
STAPLES Canada October 2002 - February 2003
McDonald's Canada July 2001 - August 2002
Education
British Columbia Institute of Technology 2002 — 2004
Diploma, Internet Professional Technician
British Columbia Institute of Technology 2001 — 2002
Certificate, Computer System Service Technician
Charles Bloom Secondary 1997 — 2001
British Columbia Institute of Technology
Diploma, Internet Professional Technician
Thompson Rivers University September 2013 - Present
Ryder Container Terminals November 2006 - September 2013
vLink Solutions January 2005 - October 2006
STAPLES Canada October 2003 - January 2005
Convergys May 2003 - August 2003
STAPLES Canada October 2002 - February 2003
McDonald's Canada July 2001 - August 2002
Education
British Columbia Institute of Technology 2002 — 2004
Diploma, Internet Professional Technician
British Columbia Institute of Technology 2001 — 2002
Certificate, Computer System Service Technician
Charles Bloom Secondary 1997 — 2001
British Columbia Institute of Technology
Diploma, Internet Professional Technician
Smilee Mahendru's Convergys Experience June 2003 - October 2004
Job Marketing & Project Management Professional
Industry Pharmaceuticals
Experience
Sequoia Technologies IMS September 2011 - November 2011
APG PHARMACEUTICALS 2006 - 2008
APG PHARMACEUTICALS 2004 - 2006
Convergys June 2003 - October 2004
Skills
CRM, Competitive Analysis, Business Analysis, Project Management, Training, Management, Marketing, Sales, Sales Operations, Market Research, Team Management, Customer Satisfaction, Microsoft Office, Advertising
Education
California Lutheran University 2008 — 2010
MBA, Specialization in Information Technology
University of Punjab 2003 — 2005
Master of Economics, Economics
National Institute of Information Technology 1999 — 2002
DNIIT, Diploma in Information Technology
University of Punjab 1999 — 2002
Bachelor of English Literature, English Literature
Sequoia Technologies IMS September 2011 - November 2011
APG PHARMACEUTICALS 2006 - 2008
APG PHARMACEUTICALS 2004 - 2006
Convergys June 2003 - October 2004
Skills
CRM, Competitive Analysis, Business Analysis, Project Management, Training, Management, Marketing, Sales, Sales Operations, Market Research, Team Management, Customer Satisfaction, Microsoft Office, Advertising
Education
California Lutheran University 2008 — 2010
MBA, Specialization in Information Technology
University of Punjab 2003 — 2005
Master of Economics, Economics
National Institute of Information Technology 1999 — 2002
DNIIT, Diploma in Information Technology
University of Punjab 1999 — 2002
Bachelor of English Literature, English Literature
Lee Ellison's Convergys Experience August 2015 - Present
Job Project Ready Trainer
Industry Consumer Services
Experience
Convergys August 2015 - Present
Convergys July 2014 - Present
Community Living Connections April 2011 - June 2014
Wisconsin Early Autism Project August 2010 - May 2011
Mercury Printing October 2009 - January 2010
Easter Seal Wisconsin June 2008 - August 2009
City Year New Hampshire June 2007 - June 2008
City Year New Hampshire September 2006 - June 2007
AmeriCorps NCCC January 2004 - November 2004
Skills
Event Management, Finance, Cpr Certified, Press Releases, First Aid, Volunteer Management, Program Development, Event Planning, Leadership, Troubleshooting, Workshops, PowerPoint, Fundraising, Nonprofits, Community Outreach, Community Development, Youth Development, Teamwork, Community Organizing, Grant Writing, Public Speaking, Grants, Non-profit..., Program Evaluation, Research, Social Services, Program Management, Community Service, Fundraisers, Workshop Facilitation, Volunteering, Newsletters, Youth Mentoring
Education
Brown College
Radio Broadcasting; Radio Broadcasting
Convergys August 2015 - Present
Convergys July 2014 - Present
Community Living Connections April 2011 - June 2014
Wisconsin Early Autism Project August 2010 - May 2011
Mercury Printing October 2009 - January 2010
Easter Seal Wisconsin June 2008 - August 2009
City Year New Hampshire June 2007 - June 2008
City Year New Hampshire September 2006 - June 2007
AmeriCorps NCCC January 2004 - November 2004
Skills
Event Management, Finance, Cpr Certified, Press Releases, First Aid, Volunteer Management, Program Development, Event Planning, Leadership, Troubleshooting, Workshops, PowerPoint, Fundraising, Nonprofits, Community Outreach, Community Development, Youth Development, Teamwork, Community Organizing, Grant Writing, Public Speaking, Grants, Non-profit..., Program Evaluation, Research, Social Services, Program Management, Community Service, Fundraisers, Workshop Facilitation, Volunteering, Newsletters, Youth Mentoring
Education
Brown College
Radio Broadcasting; Radio Broadcasting
Nephi Hardman's Convergys Experience October 2005 - August 2007
Job Student at Brigham Young University—J. Reuben Clark Law School
Industry Law Practice
Experience
William F. Davis & Associates, P.C. October 2010 - Present
Convergys October 2005 - August 2007
Taco Bell January 1998 - April 1998
Education
Brigham Young University—J. Reuben Clark Law School 2007 — 2010
William F. Davis & Associates, P.C. October 2010 - Present
Convergys October 2005 - August 2007
Taco Bell January 1998 - April 1998
Education
Brigham Young University—J. Reuben Clark Law School 2007 — 2010
Catherine Casillas's Convergys Experience November 1999 - Present
Job Learning Specialist at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys November 1999 - Present
Education
Bryn Mawr College 1991 — 1995
A. B., Biology
Convergys November 1999 - Present
Education
Bryn Mawr College 1991 — 1995
A. B., Biology
Larry Bass's Convergys Experience June 2012 - Present
Job Financial Applications at Stream Global Services
Industry Computer Software
Experience
Convergys June 2012 - Present
Stream Global Services August 2007 - May 2012
Stream Global Services May 2005 - August 2007
ODS 1991 - 2000
Bass Security, Inc. July 1995 - October 1999
Skills
Call Center, Troubleshooting, Technical Support, Computer Hardware, Windows, Windows 7, Active Directory, Customer Service, XP, Workforce Management, Software Documentation, Call Centers, Enterprise Architecture, Help Desk Support, Software Installation, CRM, Windows XP, Security, Enterprise Software, Customer Satisfaction, Team Leadership, Customer Experience
Education
Broward College 1972 — 1975
A.A. Ed, Education
Eastfield College
Intermediate and Advanced Law Enforcement., Law Enforcement
Convergys June 2012 - Present
Stream Global Services August 2007 - May 2012
Stream Global Services May 2005 - August 2007
ODS 1991 - 2000
Bass Security, Inc. July 1995 - October 1999
Skills
Call Center, Troubleshooting, Technical Support, Computer Hardware, Windows, Windows 7, Active Directory, Customer Service, XP, Workforce Management, Software Documentation, Call Centers, Enterprise Architecture, Help Desk Support, Software Installation, CRM, Windows XP, Security, Enterprise Software, Customer Satisfaction, Team Leadership, Customer Experience
Education
Broward College 1972 — 1975
A.A. Ed, Education
Eastfield College
Intermediate and Advanced Law Enforcement., Law Enforcement
russ pingree's Convergys Experience September 2013 - September 2014
Job Sales Representative at Directv
Industry Computer Networking
Experience
Convergys September 2013 - September 2014
StarTek April 2013 - September 2013
NETVIEW, INC. January 2013 - February 2013
Brown College July 2009 - August 2012
US Army October 2006 - July 2009
Aragona Construction Co. 2005 - 2006
East Coast Appliance 2004 - 2005
Skills
Management, C#, Java, Analysis, System Administration, Sales, Network Administration, Leadership, Customer Service, Technical Writing, Team Building, Requirements Analysis, Networking, Windows
Education
Brown College 2009 — 2013
Network Development, IT, 2013
South Sr. High 1989 — 1992
Glenwood High School 1988 — 1989
Convergys September 2013 - September 2014
StarTek April 2013 - September 2013
NETVIEW, INC. January 2013 - February 2013
Brown College July 2009 - August 2012
US Army October 2006 - July 2009
Aragona Construction Co. 2005 - 2006
East Coast Appliance 2004 - 2005
Skills
Management, C#, Java, Analysis, System Administration, Sales, Network Administration, Leadership, Customer Service, Technical Writing, Team Building, Requirements Analysis, Networking, Windows
Education
Brown College 2009 — 2013
Network Development, IT, 2013
South Sr. High 1989 — 1992
Glenwood High School 1988 — 1989
Taryn Withers's Convergys Experience July 2004 - Present
Job Statistician at Convergys
Industry Market Research
Experience
Convergys July 2004 - Present
Walker Information 1997 - 2004
Skills
Analytics, SAS, Data Analysis, Customer Satisfaction, Statistics, SPSS, Segmentation, Customer Experience, Customer Insight, Market Research, Quantitative Research
Education
Wake Forest University 1997 — 1999
MA, Experimental Psychology
Butler University 1993 — 1997
BA, Psychology
Convergys July 2004 - Present
Walker Information 1997 - 2004
Skills
Analytics, SAS, Data Analysis, Customer Satisfaction, Statistics, SPSS, Segmentation, Customer Experience, Customer Insight, Market Research, Quantitative Research
Education
Wake Forest University 1997 — 1999
MA, Experimental Psychology
Butler University 1993 — 1997
BA, Psychology
Philip Neves's Convergys Experience December 2002 - September 2006
Job Chief Technical Officer at Twyne Enterprises Inc.
Industry Computer Software
Experience
Twyne Enterprises Inc. March 2013 - Present
Neves Software Inc. May 2012 - Present
Lions Bay Media Inc. May 2010 - May 2011
Digital Infinity Systems Inc September 2006 - May 2010
NCO Group June 2006 - June 2008
Convergys December 2002 - September 2006
Skills
Apache Cordova, PHP, JavaScript, PostgreSQL, MySQL, Apache, AJAX, Linux, CSS, jQuery, Open Source, C#, JSON, HTML, XML, C++, Java, Twitter Bootstrap, Perl, C, Zend Framework, CORBA, SOAP, OS X, Codeigniter, PL/SQL, Windows 7, MAC OS X, SVN, CVS, GIT, IIS, FTP, Telnet, SSH, Firewalls, Routers, HUBS, VPN, CodeIgniter
Education
British Columbia Institute of Technology 1998 — 2002
Diploma, Computer Systems Technology
Twyne Enterprises Inc. March 2013 - Present
Neves Software Inc. May 2012 - Present
Lions Bay Media Inc. May 2010 - May 2011
Digital Infinity Systems Inc September 2006 - May 2010
NCO Group June 2006 - June 2008
Convergys December 2002 - September 2006
Skills
Apache Cordova, PHP, JavaScript, PostgreSQL, MySQL, Apache, AJAX, Linux, CSS, jQuery, Open Source, C#, JSON, HTML, XML, C++, Java, Twitter Bootstrap, Perl, C, Zend Framework, CORBA, SOAP, OS X, Codeigniter, PL/SQL, Windows 7, MAC OS X, SVN, CVS, GIT, IIS, FTP, Telnet, SSH, Firewalls, Routers, HUBS, VPN, CodeIgniter
Education
British Columbia Institute of Technology 1998 — 2002
Diploma, Computer Systems Technology
Jean-Rodney Larrieux's Convergys Experience August 2004 - October 2005
Job Senior Engineer at Focal Point, LLC
Industry Consumer Electronics
Experience
Focal Point, LLC May 2014 - Present
Intertek Testing Services June 2008 - May 2014
Jacobs Technology June 2006 - May 2008
Convergys August 2004 - October 2005
Skills
Solidworks, Finite Element Analysis, Java, Android Development, Programming Languages, NI LabVIEW, Labview, Renderscript, ISO 17025, ASTM standards, 10 CFR 430 Subpart B..., Energy Star, Battery Charger Testing, CEC Battery Charger..., Pro Engineer, R&D, FMEA, Manufacturing, Root Cause Analysis, Electrical Engineering, Electronics, Engineering, LabVIEW, Project Management, SolidWorks, Product Development
Education
Florida International University 2005 — 2008
Bachelor, Mechanical Engineering
Florida International University 2005 — 2008
Certificate, Robotics
Broward College 2001 — 2004
AA, Chemical Engineering
Focal Point, LLC May 2014 - Present
Intertek Testing Services June 2008 - May 2014
Jacobs Technology June 2006 - May 2008
Convergys August 2004 - October 2005
Skills
Solidworks, Finite Element Analysis, Java, Android Development, Programming Languages, NI LabVIEW, Labview, Renderscript, ISO 17025, ASTM standards, 10 CFR 430 Subpart B..., Energy Star, Battery Charger Testing, CEC Battery Charger..., Pro Engineer, R&D, FMEA, Manufacturing, Root Cause Analysis, Electrical Engineering, Electronics, Engineering, LabVIEW, Project Management, SolidWorks, Product Development
Education
Florida International University 2005 — 2008
Bachelor, Mechanical Engineering
Florida International University 2005 — 2008
Certificate, Robotics
Broward College 2001 — 2004
AA, Chemical Engineering
Keri F's Convergys Experience July 2007 - November 2012
Job Solutions Coordinator at Fibernet
Industry Telecommunications
Experience
Fibernet July 2013 - Present
Convergys July 2007 - November 2012
Convergys February 2006 - July 2007
Emergency Room Nurses, Inc. (ERN) January 2003 - July 2005
Skills
•Windows 3.1,95,98,NT..., •Microsoft Outlook 98..., •PowerPoint, •Microsoft Office..., •Adobe Photoshop, Excel, •Proposal Writing, •Lotus Notes, •Microsoft FrontPage, •Goldmine & Act..., •Website Design, •Knowledge of Voip..., •Knowledge of LAN/ WAN..., •Knowledge of Avaya..., •Strong Consultative..., •Technical Project..., •Technical problem..., •Internal & External..., •Verbal and written..., •Customer focus -..., •Establish and..., •Works with diverse..., •Ability to lead..., Customer Service, Microsoft Word, Microsoft Excel, Marketing, Human Resources, Project Management, Recruiting, Telecommunications, Call Centers, Management
Education
BYU-Idaho 2013 — 2016
Bachelor's Degree, Business, Management, Marketing, and Related Support Services, 3.75
Brigham Young University - Idaho 1982 — 1984
2 yr, Business Marketing
Fibernet July 2013 - Present
Convergys July 2007 - November 2012
Convergys February 2006 - July 2007
Emergency Room Nurses, Inc. (ERN) January 2003 - July 2005
Skills
•Windows 3.1,95,98,NT..., •Microsoft Outlook 98..., •PowerPoint, •Microsoft Office..., •Adobe Photoshop, Excel, •Proposal Writing, •Lotus Notes, •Microsoft FrontPage, •Goldmine & Act..., •Website Design, •Knowledge of Voip..., •Knowledge of LAN/ WAN..., •Knowledge of Avaya..., •Strong Consultative..., •Technical Project..., •Technical problem..., •Internal & External..., •Verbal and written..., •Customer focus -..., •Establish and..., •Works with diverse..., •Ability to lead..., Customer Service, Microsoft Word, Microsoft Excel, Marketing, Human Resources, Project Management, Recruiting, Telecommunications, Call Centers, Management
Education
BYU-Idaho 2013 — 2016
Bachelor's Degree, Business, Management, Marketing, and Related Support Services, 3.75
Brigham Young University - Idaho 1982 — 1984
2 yr, Business Marketing
Shaen ONeal's Convergys Experience September 2008 - October 2009
Job Telecommunications Professional
Industry Telecommunications
Experience
Convergys September 2008 - October 2009
Royal Caribbean International April 2002 - August 2008
USPS Remote Encoding Center January 1999 - January 2000
APAC January 1995 - January 1999
Shepler's January 1994 - January 1995
Washington Inventory January 1993 - January 1994
Sears Telecatalog January 1992 - January 1993
Education
Butler County Community College 2010 — 2012
Software Development, HTML, XML, PHP, Javascript, A+
Wichita High School East 1989 — 1992
Convergys September 2008 - October 2009
Royal Caribbean International April 2002 - August 2008
USPS Remote Encoding Center January 1999 - January 2000
APAC January 1995 - January 1999
Shepler's January 1994 - January 1995
Washington Inventory January 1993 - January 1994
Sears Telecatalog January 1992 - January 1993
Education
Butler County Community College 2010 — 2012
Software Development, HTML, XML, PHP, Javascript, A+
Wichita High School East 1989 — 1992
SaraJane Cook's Convergys Experience July 2011 - September 2011
Job CSR at Pizza Hut
Industry Restaurants
Experience
Pizza Hut October 2008 - Present
Inkley's camera and image November 2011 - April 2012
Convergys July 2011 - September 2011
Skills
Cashiering, Customer Satisfaction, Customer Service, Cash Handling Experience, Cash Register, Telephone Skills, Phone Etiquette, Data Entry, Time Management, Inventory Management, Microsoft Office, Teamwork, Microsoft Word, Microsoft Excel, Food Preparation, PowerPoint, Restaurant Management, Outlook, Food Service
Education
Broadview University-West Jordan 2011 — 2013
Associate's degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Pizza Hut October 2008 - Present
Inkley's camera and image November 2011 - April 2012
Convergys July 2011 - September 2011
Skills
Cashiering, Customer Satisfaction, Customer Service, Cash Handling Experience, Cash Register, Telephone Skills, Phone Etiquette, Data Entry, Time Management, Inventory Management, Microsoft Office, Teamwork, Microsoft Word, Microsoft Excel, Food Preparation, PowerPoint, Restaurant Management, Outlook, Food Service
Education
Broadview University-West Jordan 2011 — 2013
Associate's degree, Veterinary/Animal Health Technology/Technician and Veterinary Assistant
Dave Beauregard's Convergys Experience September 2002 - January 2005
Job Technical Support Agent at Covidien
Industry Information Technology and Services
Experience
Covidien March 2015 - Present
Brookfield Engineering Labs, Inc. November 2014 - February 2015
UpSource Inc. September 2011 - June 2013
On Target Utilities February 2006 - September 2009
Cyber-Test May 2005 - August 2005
Convergys September 2002 - January 2005
Remax Business March 2002 - June 2002
Titleist September 1988 - October 2000
U.S. Coast Guard August 1983 - September 1988
Skills
Troubleshooting, Technical Support, Windows Vista, Hardware, Computer Hardware, Sales, Visual Basic, Training, Call Centers, Wireless, Printers, Customer Service, Laptops, Network Administration, Firewalls, LAN-WAN, VPN, Help Desk Support, IT Operations, Network Engineering, Disaster Recovery, XP, Network Security, Software Installation, Access, Cisco Technologies, VoIP, DHCP, Antivirus, Windows 7, Blackberry Enterprise..., Avaya, Operating Systems, Routers, A+ Certified
Education
Bristol Community College 2007 — 2011
Computer Science
American Technical Training Institute 2000 — 2001
MCSE
Newbury College 1998 — 2000
Computer Science
Covidien March 2015 - Present
Brookfield Engineering Labs, Inc. November 2014 - February 2015
UpSource Inc. September 2011 - June 2013
On Target Utilities February 2006 - September 2009
Cyber-Test May 2005 - August 2005
Convergys September 2002 - January 2005
Remax Business March 2002 - June 2002
Titleist September 1988 - October 2000
U.S. Coast Guard August 1983 - September 1988
Skills
Troubleshooting, Technical Support, Windows Vista, Hardware, Computer Hardware, Sales, Visual Basic, Training, Call Centers, Wireless, Printers, Customer Service, Laptops, Network Administration, Firewalls, LAN-WAN, VPN, Help Desk Support, IT Operations, Network Engineering, Disaster Recovery, XP, Network Security, Software Installation, Access, Cisco Technologies, VoIP, DHCP, Antivirus, Windows 7, Blackberry Enterprise..., Avaya, Operating Systems, Routers, A+ Certified
Education
Bristol Community College 2007 — 2011
Computer Science
American Technical Training Institute 2000 — 2001
MCSE
Newbury College 1998 — 2000
Computer Science
Josie Harding's Convergys Experience April 2013 - June 2013
Job GM
Industry Consumer Services
Experience
Right at Home Wichita, KS September 2013 - Present
Convergys April 2013 - June 2013
Dean and Deluca October 2012 - December 2012
Futures For Tomorrow October 2011 - July 2012
Protectionone Security February 2005 - July 2011
Dillards November 2004 - January 2005
Bank of America April 1997 - June 2004
Skills
Customer Service, Temporary Placement, Data Entry, Coaching, Outlook, Recruiting, Microsoft Excel, Human Resources, Team Building, Employee Relations, Performance Management, Training, Sales, Process Improvement, Team Leadership, Leadership Development, Budgets, Program Management, Public Speaking, Microsoft Office, Negotiation, Change Management, Cold Calling, Operations Management, Resume Writing, Strategic Planning, Call Centers, Access, Leadership, Management, Interviews, Organizational..., Contract Negotiation, Policy, Account Management, Employee Training, System Administration
Education
University of Phoenix 2009 — 2011
BSBM, Business
Butler County Community College 2002 — 2004
Associate, Business
Right at Home Wichita, KS September 2013 - Present
Convergys April 2013 - June 2013
Dean and Deluca October 2012 - December 2012
Futures For Tomorrow October 2011 - July 2012
Protectionone Security February 2005 - July 2011
Dillards November 2004 - January 2005
Bank of America April 1997 - June 2004
Skills
Customer Service, Temporary Placement, Data Entry, Coaching, Outlook, Recruiting, Microsoft Excel, Human Resources, Team Building, Employee Relations, Performance Management, Training, Sales, Process Improvement, Team Leadership, Leadership Development, Budgets, Program Management, Public Speaking, Microsoft Office, Negotiation, Change Management, Cold Calling, Operations Management, Resume Writing, Strategic Planning, Call Centers, Access, Leadership, Management, Interviews, Organizational..., Contract Negotiation, Policy, Account Management, Employee Training, System Administration
Education
University of Phoenix 2009 — 2011
BSBM, Business
Butler County Community College 2002 — 2004
Associate, Business
Richard Jelte's Convergys Experience December 2009 - August 2010
Job Engineer III (Front End) at Workfront
Industry Information Technology and Services
Experience
Workfront July 2015 - Present
Heritage Makers, Inc. May 2014 - July 2015
Izeni March 2012 - April 2014
Convergys December 2009 - August 2010
Skills
JavaScript, Web Development, AngularJS, Python, CSS, HTML5, Django, ColdFusion, C++, Linux, RESTful WebServices, Amazon EC2, Subversion, Java, Call Center, IEX, HTML, jQuery, Microsoft Office, MySQL, REST, Windows, Git
Education
Utah Valley University 2012 — 2015
Bachelor's degree, Computer Science
Brigham Young University - Idaho 2010 — 2012
Associate's degree, General Studies
Workfront July 2015 - Present
Heritage Makers, Inc. May 2014 - July 2015
Izeni March 2012 - April 2014
Convergys December 2009 - August 2010
Skills
JavaScript, Web Development, AngularJS, Python, CSS, HTML5, Django, ColdFusion, C++, Linux, RESTful WebServices, Amazon EC2, Subversion, Java, Call Center, IEX, HTML, jQuery, Microsoft Office, MySQL, REST, Windows, Git
Education
Utah Valley University 2012 — 2015
Bachelor's degree, Computer Science
Brigham Young University - Idaho 2010 — 2012
Associate's degree, General Studies
Chikoko Mwale's Convergys Experience April 2008 - October 2009
Job Plant Operator at Panda Environmental Services Inc
Industry Environmental Services
Experience
Panda Environmental Services Inc August 2011 - July 2015
Hotz Environmental Services Inc (A division of Envirosystem) October 2009 - August 2011
Convergys April 2008 - October 2009
SGS Lakefield Research Ltd July 2007 - April 2008
Skills
Troubleshooting, Customer Service, Microsoft Office, Microsoft Excel, Quality Assurance, Training, Team Leadership, Project Management, Microsoft Word, Access, Management, Outlook, Data Analysis, Process Improvement, Teamwork, Team Building, PowerPoint, Sampling, Environmental Awareness, Waste Management, Laboratory, Environmental Impact..., Environmental Compliance, Analysis, Environmental...
Education
Niagara College 2012 — 2013
Certificate, Occupational Health and Safety
Brock University 2002 — 2007
BSc, Biological Sciences and Physical Geography
Panda Environmental Services Inc August 2011 - July 2015
Hotz Environmental Services Inc (A division of Envirosystem) October 2009 - August 2011
Convergys April 2008 - October 2009
SGS Lakefield Research Ltd July 2007 - April 2008
Skills
Troubleshooting, Customer Service, Microsoft Office, Microsoft Excel, Quality Assurance, Training, Team Leadership, Project Management, Microsoft Word, Access, Management, Outlook, Data Analysis, Process Improvement, Teamwork, Team Building, PowerPoint, Sampling, Environmental Awareness, Waste Management, Laboratory, Environmental Impact..., Environmental Compliance, Analysis, Environmental...
Education
Niagara College 2012 — 2013
Certificate, Occupational Health and Safety
Brock University 2002 — 2007
BSc, Biological Sciences and Physical Geography
Brenda Bumpers's Convergys Experience October 2010 - Present
Job CSR at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2010 - Present
Skills
Call Center, IEX, BPO, Workforce Management, Transition Management, Service Delivery, Customer Satisfaction, Inbound Marketing, Sla, Contact Centers, Process Migration, Escalation, Contact Center..., Call Center Development, IEX Total View, COPC, Attrition, Technical Support, Customer Experience, Troubleshooting
Education
Bryant and Stratton College 1993 — 1995
Albany High School
Associate's degree, Business Administration and Management, General
Convergys October 2010 - Present
Skills
Call Center, IEX, BPO, Workforce Management, Transition Management, Service Delivery, Customer Satisfaction, Inbound Marketing, Sla, Contact Centers, Process Migration, Escalation, Contact Center..., Call Center Development, IEX Total View, COPC, Attrition, Technical Support, Customer Experience, Troubleshooting
Education
Bryant and Stratton College 1993 — 1995
Albany High School
Associate's degree, Business Administration and Management, General
Remington Hale's Convergys Experience August 2010 - August 2011
Job customer service representative at Convergys
Industry Outsourcing/Offshoring
Experience
Self January 2014 - Present
BYU-Idaho September 2012 - January 2013
Convergys August 2010 - August 2011
Vector Marketing July 2006 - September 2007
Skills
Workforce Management, Call Center, Customer Satisfaction, IEX, BPO, Customer Experience, Sla
Education
Brigham Young University - Idaho
Brigham Young University - Idaho
Brigham Young University - Idaho
California State University, Fresno
Self January 2014 - Present
BYU-Idaho September 2012 - January 2013
Convergys August 2010 - August 2011
Vector Marketing July 2006 - September 2007
Skills
Workforce Management, Call Center, Customer Satisfaction, IEX, BPO, Customer Experience, Sla
Education
Brigham Young University - Idaho
Brigham Young University - Idaho
Brigham Young University - Idaho
California State University, Fresno
Rica Zara's Convergys Experience May 2008 - February 2009
Job Marketing Specialist at Ashton College
Industry Online Media
Experience
Ashton College May 2012 - Present
OnionChef Media Inc. October 2011 - May 2012
Times Telecom February 2011 - October 2011
Symphony 8 Centers Inc. May 2009 - January 2011
Convergys May 2008 - February 2009
Skills
Graphic Design, Advertising, Marketing Communications, Visual Merchandising, Web Design, Package Design, Basic CSS, Commercial Photography, Art Direction, Copywriting, Online Marketing, Social Media Marketing, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, InDesign, Packaging, Photoshop, Customer Service, Illustrator
Education
University of Santo Tomas 2003 — 2008
Bachelor of Fine Arts, Advertising Arts
British Columbia Institute of Technology
Web Development & Design
Ashton College May 2012 - Present
OnionChef Media Inc. October 2011 - May 2012
Times Telecom February 2011 - October 2011
Symphony 8 Centers Inc. May 2009 - January 2011
Convergys May 2008 - February 2009
Skills
Graphic Design, Advertising, Marketing Communications, Visual Merchandising, Web Design, Package Design, Basic CSS, Commercial Photography, Art Direction, Copywriting, Online Marketing, Social Media Marketing, Adobe Illustrator, Adobe Photoshop, Adobe InDesign, InDesign, Packaging, Photoshop, Customer Service, Illustrator
Education
University of Santo Tomas 2003 — 2008
Bachelor of Fine Arts, Advertising Arts
British Columbia Institute of Technology
Web Development & Design
Robin Urstadt's Convergys Experience 2006 - 2008
Job Customer Service Expert
Industry Consumer Services
Experience
Time Warner Cable May 2015 - Present
Time Warner Cable June 2014 - Present
Time Warner Cable June 2014 - Present
iQor October 2008 - March 2014
Convergys 2006 - 2008
Container Graphics Corp 1996 - 2005
Skills
Workforce Management, Call Centers, Outsourcing, Vendor Management, Customer Satisfaction, Operations Management, Service Delivery, Process Improvement, Performance Management, Customer Experience, Team Management, Credit, Customer Retention
Education
Brookdale Community College 1986 — 1989
Associate of Applied Science, Drafting & Design
Florida Institute of Technology 1985 — 1986
Space Sciences
Time Warner Cable May 2015 - Present
Time Warner Cable June 2014 - Present
Time Warner Cable June 2014 - Present
iQor October 2008 - March 2014
Convergys 2006 - 2008
Container Graphics Corp 1996 - 2005
Skills
Workforce Management, Call Centers, Outsourcing, Vendor Management, Customer Satisfaction, Operations Management, Service Delivery, Process Improvement, Performance Management, Customer Experience, Team Management, Credit, Customer Retention
Education
Brookdale Community College 1986 — 1989
Associate of Applied Science, Drafting & Design
Florida Institute of Technology 1985 — 1986
Space Sciences
Deatrice Dennis's Convergys Experience December 2011 - December 2011
Job Graduate of Bryant and Stratton College (Online)
Industry Writing and Editing
Experience
DIRECTV September 2011 - April 2012
Convergys December 2011 - December 2011
West at Home June 2010 - January 2011
Skills
Troubleshooting, Customer Service, Technical Support, Call Centers, Customer Experience, Workforce Management, Customer Satisfaction, Customer Retention, Contact Centers, Telephone Skills, Telemarketing, Data Entry
Education
Bryant & Stratton College 2012 — 2014
Associate's Degree, Medical Reimbursement
Seminole Community College 2009 — 2010
Associate's Degree, English Language and Literature, General
City College 2004 — 2005
Associate of Science (A.S.), Business and Computer Applications
DIRECTV September 2011 - April 2012
Convergys December 2011 - December 2011
West at Home June 2010 - January 2011
Skills
Troubleshooting, Customer Service, Technical Support, Call Centers, Customer Experience, Workforce Management, Customer Satisfaction, Customer Retention, Contact Centers, Telephone Skills, Telemarketing, Data Entry
Education
Bryant & Stratton College 2012 — 2014
Associate's Degree, Medical Reimbursement
Seminole Community College 2009 — 2010
Associate's Degree, English Language and Literature, General
City College 2004 — 2005
Associate of Science (A.S.), Business and Computer Applications
Keera Ward's Convergys Experience December 2003 - October 2005
Job Student at Broadview UniversityWest Jordan
Industry Veterinary
Experience
Walgreens November 2007 - Present
Hollywood Video August 2007 - November 2007
Convergys December 2003 - October 2005
Skills
Customer Service, Self-motivated Team..., Self-starter, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Restraint, Drawing Blood, Post Anesthesia Care, Bandaging
Education
Broadview University-West Jordan 2010 — 2012
Associate's degree, Veterinary Technology
Southern Utah University 2003 — 2007
Bachelor of Applied Science (B.A.Sc.), Criminal Justice
Walgreens November 2007 - Present
Hollywood Video August 2007 - November 2007
Convergys December 2003 - October 2005
Skills
Customer Service, Self-motivated Team..., Self-starter, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Restraint, Drawing Blood, Post Anesthesia Care, Bandaging
Education
Broadview University-West Jordan 2010 — 2012
Associate's degree, Veterinary Technology
Southern Utah University 2003 — 2007
Bachelor of Applied Science (B.A.Sc.), Criminal Justice
Mario Murillo's Convergys Experience 2002 - 2003
Job Planning Manager
Industry Health, Wellness and Fitness
Experience
Nature's Products, Inc. October 2014 - Present
Nature's Products, Inc. November 2013 - October 2014
Alliance Entertainment March 2012 - November 2013
Alliance Entertainment February 2011 - February 2012
T-Mobile November 2010 - February 2011
Source Interlink August 2010 - November 2010
Source Interlink September 2008 - August 2010
Milton Solutions Corp. June 2005 - August 2008
T-Mobile 2003 - 2004
Convergys 2002 - 2003
Skills
•Very proficient in..., •Good working..., •Business Objects data..., •Bilingual, proficient..., •Project Manager, •Very well organized..., •Able to multi task in..., •Project oriented,..., •Dedicated,..., •Attention to detail,..., Creative, optimistic..., Sales, Microsoft Excel, Customer Service, Management, Microsoft Word, Account Management, Sales Management, Merchandising, BO Web Intelligence, New Business Development, Training Delivery, Process Improvement, Customer Retention, Retail, CRM, Training, Forecasting, Team Building, Inventory Management, Strategic Planning, E-commerce
Education
University of Phoenix 2008 — 2010
School of Business, Business Administration and Management, General
Broward College 2003 — 2005
Associate of Arts (AA), Business Administration and Management, General
Universidad Pontificia Bolivariana 1989 — 2000
High School Diploma
Nature's Products, Inc. October 2014 - Present
Nature's Products, Inc. November 2013 - October 2014
Alliance Entertainment March 2012 - November 2013
Alliance Entertainment February 2011 - February 2012
T-Mobile November 2010 - February 2011
Source Interlink August 2010 - November 2010
Source Interlink September 2008 - August 2010
Milton Solutions Corp. June 2005 - August 2008
T-Mobile 2003 - 2004
Convergys 2002 - 2003
Skills
•Very proficient in..., •Good working..., •Business Objects data..., •Bilingual, proficient..., •Project Manager, •Very well organized..., •Able to multi task in..., •Project oriented,..., •Dedicated,..., •Attention to detail,..., Creative, optimistic..., Sales, Microsoft Excel, Customer Service, Management, Microsoft Word, Account Management, Sales Management, Merchandising, BO Web Intelligence, New Business Development, Training Delivery, Process Improvement, Customer Retention, Retail, CRM, Training, Forecasting, Team Building, Inventory Management, Strategic Planning, E-commerce
Education
University of Phoenix 2008 — 2010
School of Business, Business Administration and Management, General
Broward College 2003 — 2005
Associate of Arts (AA), Business Administration and Management, General
Universidad Pontificia Bolivariana 1989 — 2000
High School Diploma
Gurpreet Dassan's Convergys Experience November 2005 - March 2010
Job Information Technology and Services Professional
Industry Information Technology and Services
Experience
Industrial Alliance Insurance and Financial Services Inc. August 2013 - Present
Community Living BC December 2012 - August 2013
Tata Consultancy Services April 2010 - June 2012
Convergys November 2005 - March 2010
Skills
Active Directory, Group Policy, Servers, Terminal Services, DFS, DNS, File Servers, Authentication, User Profiles, Windows Domain, Data Center, Linux, Windows Servers..., Linux Fundamentals, Customer Service
Education
British Columbia Institute of Technology 2012 — 2014
Associate's Certificate, Applied Network Administration and Design
HP Board, India 2002 — 2005
Diploma, Computer Engineering
Industrial Alliance Insurance and Financial Services Inc. August 2013 - Present
Community Living BC December 2012 - August 2013
Tata Consultancy Services April 2010 - June 2012
Convergys November 2005 - March 2010
Skills
Active Directory, Group Policy, Servers, Terminal Services, DFS, DNS, File Servers, Authentication, User Profiles, Windows Domain, Data Center, Linux, Windows Servers..., Linux Fundamentals, Customer Service
Education
British Columbia Institute of Technology 2012 — 2014
Associate's Certificate, Applied Network Administration and Design
HP Board, India 2002 — 2005
Diploma, Computer Engineering
Aubrey McPherson's Convergys Experience November 2010 - May 2011
Job Master Production Scheduler
Industry Aviation & Aerospace
Experience
Perfekta Aerospace Inc. January 2014 - Present
Southern Star Central Gas Pipeline May 2013 - January 2014
Butler Community College March 2012 - May 2013
Right At Home May 2011 - May 2013
Convergys November 2010 - May 2011
Skills
Problem Solving, Photoshop, Photography, Accounting, Microsoft Word, Microsoft Excel, Access, Typing, Data Entry, PowerPoint, Training, Microsoft Office, Event Planning, Teamwork, Customer Service, Public Speaking, Teaching, Leadership, Editing, Nonprofits, Research, Social Media
Education
Butler County Community College 2011 — 2013
Associate of Applied Science (AAS), Business Administration Technology
Perfekta Aerospace Inc. January 2014 - Present
Southern Star Central Gas Pipeline May 2013 - January 2014
Butler Community College March 2012 - May 2013
Right At Home May 2011 - May 2013
Convergys November 2010 - May 2011
Skills
Problem Solving, Photoshop, Photography, Accounting, Microsoft Word, Microsoft Excel, Access, Typing, Data Entry, PowerPoint, Training, Microsoft Office, Event Planning, Teamwork, Customer Service, Public Speaking, Teaching, Leadership, Editing, Nonprofits, Research, Social Media
Education
Butler County Community College 2011 — 2013
Associate of Applied Science (AAS), Business Administration Technology
Amika Foster's Convergys Experience June 2012 - Present
Job Customer Service Representative II at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2012 - Present
Education
Bryant and Stratton College 2012 — 2014
Criminal Justice and Corrections
Sumter County Comprehensive High 1996 — 2000
High School Diploma
Convergys June 2012 - Present
Education
Bryant and Stratton College 2012 — 2014
Criminal Justice and Corrections
Sumter County Comprehensive High 1996 — 2000
High School Diploma
Scott Dickmeyer's Convergys Experience November 2010 - May 2012
Job Student
Industry Higher Education
Experience
GreatCall September 2012 - Present
Convergys November 2010 - May 2012
Cessna Aircraft Company April 2008 - March 2009
Logistics Resources Incorporated (Spirit Aero Systems) February 2007 - April 2008
Skills
Vast experience in..., Proficient with PC and..., Ability to establish..., Ability to work..., Ability to overcoming..., Great experience in..., Ability to providing..., Call Centers, Sales, Telecommunications, Manufacturing, Direct Sales, Microsoft Office
Education
Butler County Community College 2010 — 2011
Palomar College
Computer Software Engineering
GreatCall September 2012 - Present
Convergys November 2010 - May 2012
Cessna Aircraft Company April 2008 - March 2009
Logistics Resources Incorporated (Spirit Aero Systems) February 2007 - April 2008
Skills
Vast experience in..., Proficient with PC and..., Ability to establish..., Ability to work..., Ability to overcoming..., Great experience in..., Ability to providing..., Call Centers, Sales, Telecommunications, Manufacturing, Direct Sales, Microsoft Office
Education
Butler County Community College 2010 — 2011
Palomar College
Computer Software Engineering
Jaime Huertas's Convergys Experience May 1996 - June 2004
Job Regional Account Manager at JPay Inc
Industry Internet
Experience
JPay Inc June 2012 - Present
T-Mobile June 2004 - June 2012
Convergys May 1996 - June 2004
Skills
Customer Service and..., Account Management, Training Facilitation, Training Manuals, Business Partner Support
Education
Broward Community College 2006 — 2009
Associate of Arts (A.A.)
Colegio Colombo Britanico 1986 — 1994
High School Studies
JPay Inc June 2012 - Present
T-Mobile June 2004 - June 2012
Convergys May 1996 - June 2004
Skills
Customer Service and..., Account Management, Training Facilitation, Training Manuals, Business Partner Support
Education
Broward Community College 2006 — 2009
Associate of Arts (A.A.)
Colegio Colombo Britanico 1986 — 1994
High School Studies
Marshall Pitcairn's Convergys Experience August 2014 - Present
Job Entertainment and Computer Professional
Industry Program Development
Experience
Convergys August 2014 - Present
Arthur Murray Casselberry 2011 - 2011
Top Hat Dance Studio 2006 - 2010
Socialsport Dance Studio 2003 - 2005
WRDV-FM 2001 - 2003
Skills
Visual C#, Assembly Language, Network Administration, Sales, Ballroom Dance, Dance Education, Radio Host, Acting
Education
Bryn Athyn College of the New Church 1997 — 1999
Computer Science
Convergys August 2014 - Present
Arthur Murray Casselberry 2011 - 2011
Top Hat Dance Studio 2006 - 2010
Socialsport Dance Studio 2003 - 2005
WRDV-FM 2001 - 2003
Skills
Visual C#, Assembly Language, Network Administration, Sales, Ballroom Dance, Dance Education, Radio Host, Acting
Education
Bryn Athyn College of the New Church 1997 — 1999
Computer Science
Bryan Guerao's Convergys Experience 2006 - 2008
Job Executive Recruiter at Mankuta Gallagher & Associates
Industry Staffing and Recruiting
Experience
Mankuta Gallagher & Associates May 2013 - Present
Drugplace Pharmacy March 2012 - February 2013
Saveology.com ™ May 2011 - April 2012
Convergys 2006 - 2008
Skills
Customer Service, Recruiting, Sales, Technical Support, Pharmaceutical Sales, Leadership, Management, Training, Talent Acquisition, Human Resources, Employee Relations, Sourcing, Interviews, Technical Recruiting, Applicant Tracking..., Fantasy Football, Team Building, Customer Satisfaction, Budgets
Education
Broward Community College 2009 — 2013
Clinical Psychology
Mankuta Gallagher & Associates May 2013 - Present
Drugplace Pharmacy March 2012 - February 2013
Saveology.com ™ May 2011 - April 2012
Convergys 2006 - 2008
Skills
Customer Service, Recruiting, Sales, Technical Support, Pharmaceutical Sales, Leadership, Management, Training, Talent Acquisition, Human Resources, Employee Relations, Sourcing, Interviews, Technical Recruiting, Applicant Tracking..., Fantasy Football, Team Building, Customer Satisfaction, Budgets
Education
Broward Community College 2009 — 2013
Clinical Psychology
Christina Nava's Convergys Experience 2012 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Lane Bryant June 2011 - February 2013
Convergys 2012 - 2013
Skills
Apparel, Customer Service, Call Centers, Cash Handling Experience, Stock Management, Stocking, Social Skills, Sales, Fast-paced, Fast Food, Store Remodels
Education
Wichita State University 2008 — 2011
Bachelor of Arts (B.A.), Anthropology
Butler County Community College 2004 — 2006
Associate of Science (A.S.), Liberal Arts and Sciences, General Studies and Humanities
Lane Bryant June 2011 - February 2013
Convergys 2012 - 2013
Skills
Apparel, Customer Service, Call Centers, Cash Handling Experience, Stock Management, Stocking, Social Skills, Sales, Fast-paced, Fast Food, Store Remodels
Education
Wichita State University 2008 — 2011
Bachelor of Arts (B.A.), Anthropology
Butler County Community College 2004 — 2006
Associate of Science (A.S.), Liberal Arts and Sciences, General Studies and Humanities
Cheryl Love's Convergys Experience June 2008 - January 2011
Job Novelist/crocheter at It's About Love
Industry Consumer Goods
Experience
loveswriting2.com It's About Love June 2012 - Present
Live Commercial Advertising, Inc. January 2014 - April 2014
Superior Water and Air October 2012 - January 2014
JT5 Enterprises March 2012 - October 2012
CRI Lifetree September 2011 - March 2012
Convergys June 2008 - January 2011
jcpenney February 2007 - June 2008
Primerica June 2005 - August 2007
Target November 2004 - September 2005
Evergreen Oil Inc. 2001 - 2003
Skills
50 wpm, Customer Service, Selling, Marketing
Education
Brooks College 1997 — 1999
Associate of Arts (AA), Interior Design
loveswriting2.com It's About Love June 2012 - Present
Live Commercial Advertising, Inc. January 2014 - April 2014
Superior Water and Air October 2012 - January 2014
JT5 Enterprises March 2012 - October 2012
CRI Lifetree September 2011 - March 2012
Convergys June 2008 - January 2011
jcpenney February 2007 - June 2008
Primerica June 2005 - August 2007
Target November 2004 - September 2005
Evergreen Oil Inc. 2001 - 2003
Skills
50 wpm, Customer Service, Selling, Marketing
Education
Brooks College 1997 — 1999
Associate of Arts (AA), Interior Design
Victor D. Powell's Convergys Experience January 2009 - July 2013
Job Improvment of Communities
Industry Consumer Services
Experience
Chattanooga Girls Leadership Academy February 2015 - Present
T.R. Moore & Associates September 2014 - Present
Convergys January 2009 - July 2013
Target December 2003 - December 2008
Subway December 2003 - June 2005
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Teamwork, Time Management, Photoshop, Public Speaking, Social Media, Research, Sales, Leadership, Team Leadership, Strategic Planning, Event Planning, Team Building, Training, Retail, Management, Social Networking, Teaching, Event Management
Education
Bryan College 2012 — 2014
Bachelor's degree, Christian Counseling
University of North Carolina at Charlotte 2004 — 2006
History
Barber-Scotia College 2001 — 2004
Recreation Administration
Chattanooga Girls Leadership Academy February 2015 - Present
T.R. Moore & Associates September 2014 - Present
Convergys January 2009 - July 2013
Target December 2003 - December 2008
Subway December 2003 - June 2005
Skills
Customer Service, Microsoft Excel, Microsoft Office, Microsoft Word, PowerPoint, Teamwork, Time Management, Photoshop, Public Speaking, Social Media, Research, Sales, Leadership, Team Leadership, Strategic Planning, Event Planning, Team Building, Training, Retail, Management, Social Networking, Teaching, Event Management
Education
Bryan College 2012 — 2014
Bachelor's degree, Christian Counseling
University of North Carolina at Charlotte 2004 — 2006
History
Barber-Scotia College 2001 — 2004
Recreation Administration
Ginger Harper's Convergys Experience October 2010 - September 2013
Job Account Manager at Value Place
Industry
Experience
WoodSpring Suites September 2013 - Present
Convergys October 2010 - September 2013
Hawker Pacific Aerospace May 2008 - April 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Team Leadership, Sales, Time Management, Access, Social Networking
Education
Butler Community College 2004 — 2006
El Dorado High School
Diploma
WoodSpring Suites September 2013 - Present
Convergys October 2010 - September 2013
Hawker Pacific Aerospace May 2008 - April 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Team Leadership, Sales, Time Management, Access, Social Networking
Education
Butler Community College 2004 — 2006
El Dorado High School
Diploma
Sean Mendoza's Convergys Experience March 2012 - February 2013
Job Student at Broadview University
Industry Computer Software
Experience
Walgreens September 2015 - Present
Walgreens May 2015 - September 2015
Broadview University June 2013 - June 2015
Black Turtle Services November 2013 - March 2014
Convergys March 2012 - February 2013
NASA Goddard Space Flight Center October 2006 - November 2011
Skills
Computer Hardware, HTML, CSS, JavaScript, MySQL, C#, Database Design, Microsoft Office, Microsoft Word, Microsoft Excel, Data Entry, Web Design
Education
Broadview University-Layton 2012 — 2015
BS Software Application Development, Information Technology
Broadview University-Layton 2012 — 2014
Certificate in Mobile Application Development, Information Technology
The University of Texas at El Paso 2002 — 2003
Walgreens September 2015 - Present
Walgreens May 2015 - September 2015
Broadview University June 2013 - June 2015
Black Turtle Services November 2013 - March 2014
Convergys March 2012 - February 2013
NASA Goddard Space Flight Center October 2006 - November 2011
Skills
Computer Hardware, HTML, CSS, JavaScript, MySQL, C#, Database Design, Microsoft Office, Microsoft Word, Microsoft Excel, Data Entry, Web Design
Education
Broadview University-Layton 2012 — 2015
BS Software Application Development, Information Technology
Broadview University-Layton 2012 — 2014
Certificate in Mobile Application Development, Information Technology
The University of Texas at El Paso 2002 — 2003
Brandon Wilkes's Convergys Experience July 2013 - Present
Job Sales Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys July 2013 - Present
AAA Sunrise Insurance May 2012 - July 2013
Skills
Customer Service, Marketing Communications, Cloud Computing, Drop Ship, Dropbox, Research, Social Media Marketing, Microsoft Excel, Microsoft Word, Blogger, Windows, Video Editing, Video Conferencing, Google+, Google Analytics, Backup Solutions, Data Recovery, Proofreading, Data Entry, Call Centers
Education
Broward College 2012 — 2014
Continuing Education in Associate's degree, Marketing/Marketing Management, General
Holy Temple Christian Academy 2007 — 2011
High School Diploma
Convergys July 2013 - Present
AAA Sunrise Insurance May 2012 - July 2013
Skills
Customer Service, Marketing Communications, Cloud Computing, Drop Ship, Dropbox, Research, Social Media Marketing, Microsoft Excel, Microsoft Word, Blogger, Windows, Video Editing, Video Conferencing, Google+, Google Analytics, Backup Solutions, Data Recovery, Proofreading, Data Entry, Call Centers
Education
Broward College 2012 — 2014
Continuing Education in Associate's degree, Marketing/Marketing Management, General
Holy Temple Christian Academy 2007 — 2011
High School Diploma
Diana Milena Garcia's Convergys Experience January 2011 - August 2014
Job Operations Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2011 - August 2014
Convergys June 2003 - January 2011
Convergys January 2000 - June 2003
Education
Florida International University 2003 — 2007
Bachelor of Science, Television Production
Broward College 2000 — 2003
Associates, Mass Communication/Media Studies
Convergys January 2011 - August 2014
Convergys June 2003 - January 2011
Convergys January 2000 - June 2003
Education
Florida International University 2003 — 2007
Bachelor of Science, Television Production
Broward College 2000 — 2003
Associates, Mass Communication/Media Studies
Jessica Thacker's Convergys Experience August 2012 - Present
Job Team leader at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2012 - Present
Convergys January 2012 - August 2012
Education
Caldwell Community College and Technical Institute
Convergys August 2012 - Present
Convergys January 2012 - August 2012
Education
Caldwell Community College and Technical Institute
Andre Mclean's Convergys Experience January 2013 - Present
Job Team Leader at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2013 - Present
Timberland November 2010 - January 2014
Education
Broward College 2012 — 2012
Certificate, Emergency Medical Technology/Technician (EMT Paramedic)
Convergys January 2013 - Present
Timberland November 2010 - January 2014
Education
Broward College 2012 — 2012
Certificate, Emergency Medical Technology/Technician (EMT Paramedic)
Desiree Knight's Convergys Experience August 2013 - January 2014
Job Customer Service Representative at iQor
Industry Outsourcing/Offshoring
Experience
iQor October 2014 - Present
Convergys August 2013 - January 2014
Skills
Customer Service, Call Centers, Customer Satisfaction, Leadership, Team Leadership, Process Improvement, Training, Team Building, Team Management, Operations Management
Education
Broward College 2014 — 2016
Associate of Arts (A.A.), Journalism
iQor October 2014 - Present
Convergys August 2013 - January 2014
Skills
Customer Service, Call Centers, Customer Satisfaction, Leadership, Team Leadership, Process Improvement, Training, Team Building, Team Management, Operations Management
Education
Broward College 2014 — 2016
Associate of Arts (A.A.), Journalism
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT