Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Jimara Lindsey Jimara Lindsey's Convergys Experience March 2005 - February 2014
Job Nelnet: Advisor
Industry Financial Services
Experience
Nelnet November 2014 - Present
United States Postal Service May 2014 - June 2014
Convergys March 2005 - February 2014
United States Postal Service November 2004 - January 2005
Dependable Cleaners July 2001 - March 2003
Target July 1999 - May 2001
Skills
Call Centers, Customer Satisfaction, Results oriented, Flexible and versatile, Excellent communication..., First call resolution, Consecutive at..., Demonstrated history of..., Quality contributor, Ability to work..., Friendly and outgoing, Excellent team building..., Able to maintain sense..., Problem Solving, Willing to learn new..., 9 years strong call..., General office skills..., Author professional...
Education
Denver Career College 2003 — 2004
Massage Therapy/Therapeutic Massage
Community College of Aurora 2002 — 2003
Physical Therapy/Therapist
George Washington High School 1999 — 2001
High School
Nelnet November 2014 - Present
United States Postal Service May 2014 - June 2014
Convergys March 2005 - February 2014
United States Postal Service November 2004 - January 2005
Dependable Cleaners July 2001 - March 2003
Target July 1999 - May 2001
Skills
Call Centers, Customer Satisfaction, Results oriented, Flexible and versatile, Excellent communication..., First call resolution, Consecutive at..., Demonstrated history of..., Quality contributor, Ability to work..., Friendly and outgoing, Excellent team building..., Able to maintain sense..., Problem Solving, Willing to learn new..., 9 years strong call..., General office skills..., Author professional...
Education
Denver Career College 2003 — 2004
Massage Therapy/Therapeutic Massage
Community College of Aurora 2002 — 2003
Physical Therapy/Therapist
George Washington High School 1999 — 2001
High School
Marcela F. Marcela F.'s Convergys Experience September 2001 - May 2005
Job Corporate Recruiter at The Newport Group
Industry Human Resources
Experience
The Newport Group September 2015 - Present
McKesson August 2014 - May 2015
NGA Human Resources June 2005 - April 2014
Convergys September 2001 - May 2005
Skills
Boolean Searching, Full-cycle Recruiting, Recruiting, Human Resources, Applicant Tracking..., Employee Benefits, PeopleSoft, Hiring, Temporary Placement, Internet Recruiting, Management, Call Centers, Training, Taleo, Talent Acquisition, Onboarding, Employee Relations, Sourcing, Job Descriptions, Technical Recruiting, Payroll, Workforce Planning, Screening, HRIS, Benefits Negotiation, Cold Calling, Leadership, Strategic Sourcing, College Recruiting, Negotiation, Call Center, Employee Management, Strategic Partnerships, Virtual Teams, Recruitment Advertising, Bilingual-Spanish, Mediation, Business Relationship..., LATAM Recruiting, BPO, high volume recruiting, Customer Negotiations, Outsourcing, CMS, involved with large..., Salary Negotiation, Business Relationship..., HRO, Competitor Intelligence, IEX Total View
Education
Columbia Southern University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Phoenix 2007 — 2009
Associate of Arts (A.A.), Business Administration
Colegio de Bachilleres Plantel #1
High School
The Newport Group September 2015 - Present
McKesson August 2014 - May 2015
NGA Human Resources June 2005 - April 2014
Convergys September 2001 - May 2005
Skills
Boolean Searching, Full-cycle Recruiting, Recruiting, Human Resources, Applicant Tracking..., Employee Benefits, PeopleSoft, Hiring, Temporary Placement, Internet Recruiting, Management, Call Centers, Training, Taleo, Talent Acquisition, Onboarding, Employee Relations, Sourcing, Job Descriptions, Technical Recruiting, Payroll, Workforce Planning, Screening, HRIS, Benefits Negotiation, Cold Calling, Leadership, Strategic Sourcing, College Recruiting, Negotiation, Call Center, Employee Management, Strategic Partnerships, Virtual Teams, Recruitment Advertising, Bilingual-Spanish, Mediation, Business Relationship..., LATAM Recruiting, BPO, high volume recruiting, Customer Negotiations, Outsourcing, CMS, involved with large..., Salary Negotiation, Business Relationship..., HRO, Competitor Intelligence, IEX Total View
Education
Columbia Southern University 2010 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
University of Phoenix 2007 — 2009
Associate of Arts (A.A.), Business Administration
Colegio de Bachilleres Plantel #1
High School
Roy Hammond Roy Hammond's Convergys Experience January 2015 - May 2015
Job Tech Support CSR at Asurion
Industry Information Technology and Services
Experience
Asurion June 2015 - Present
Convergys January 2015 - May 2015
Convergys September 2014 - May 2015
MPServ 2011 - 2012
Quebecor World France February 2007 - November 2010
Skills
SQL, Microsoft SQL Server, Windows Server, Servers, Troubleshooting, Unix, Java, Windows 7, Disaster Recovery, Operating Systems, Windows XP, VMware, HTML, Customer Service, Windows, Team Leadership, Technical Support, Project Management, Leadership, Call Centers, Team Management, Training, Microsoft Office
Education
Colorado Technical University 2014 — 2017
Bachelor's degree, Business/Information Technology
Dyersburg State Community College 2011 — 2012
Associate of Arts and Sciences (AAS), Information Technology
Asurion June 2015 - Present
Convergys January 2015 - May 2015
Convergys September 2014 - May 2015
MPServ 2011 - 2012
Quebecor World France February 2007 - November 2010
Skills
SQL, Microsoft SQL Server, Windows Server, Servers, Troubleshooting, Unix, Java, Windows 7, Disaster Recovery, Operating Systems, Windows XP, VMware, HTML, Customer Service, Windows, Team Leadership, Technical Support, Project Management, Leadership, Call Centers, Team Management, Training, Microsoft Office
Education
Colorado Technical University 2014 — 2017
Bachelor's degree, Business/Information Technology
Dyersburg State Community College 2011 — 2012
Associate of Arts and Sciences (AAS), Information Technology
LaTarji Clark LaTarji Clark's Convergys Experience April 2008 - April 2009
Job Compensation & Benefits Specialist at Audubon Engineering
Industry Outsourcing/Offshoring
Experience
Audubon Engineering February 2014 - March 2015
Aon Hewitt September 2010 - February 2014
Convergys April 2008 - April 2009
United Recovery Systems LP March 2007 - February 2009
Skills
HIPAA, Benefits administrator, Detail-Oriented, Performance metrics, Maintains confidentially, Self-starter, Customer Service, ERISA, Mediation skills, Works well with people, Microsoft Office, 401k, 401k Rollovers, Defined Benefit, Defined Contribution, Flexible Spending..., Health Savings Accounts, Health Insurance, COBRA, Employee Benefits, Open Enrollment, FMLA, ADP Payroll, Compensation, New Hire Orientations, Employee Recognition, Employee Handbooks, Benchmarking, Onboarding, Disability Insurance, I-9 Compliance, Salary, HR Policies
Education
Concorde Career Institute-Jacksonville 2002 — 2004
Certification, Medical/Clinical Assistant
Lone Star College System
Associate of Science (AS)
Audubon Engineering February 2014 - March 2015
Aon Hewitt September 2010 - February 2014
Convergys April 2008 - April 2009
United Recovery Systems LP March 2007 - February 2009
Skills
HIPAA, Benefits administrator, Detail-Oriented, Performance metrics, Maintains confidentially, Self-starter, Customer Service, ERISA, Mediation skills, Works well with people, Microsoft Office, 401k, 401k Rollovers, Defined Benefit, Defined Contribution, Flexible Spending..., Health Savings Accounts, Health Insurance, COBRA, Employee Benefits, Open Enrollment, FMLA, ADP Payroll, Compensation, New Hire Orientations, Employee Recognition, Employee Handbooks, Benchmarking, Onboarding, Disability Insurance, I-9 Compliance, Salary, HR Policies
Education
Concorde Career Institute-Jacksonville 2002 — 2004
Certification, Medical/Clinical Assistant
Lone Star College System
Associate of Science (AS)
Rebekah Shelton Rebekah Shelton's Convergys Experience July 1999 - June 2013
Job Customer Service, Published Author
Industry Consumer Services
Experience
HSN July 2013 - Present
Published Author - Rebekah Shelton August 2012 - Present
Convergys July 1999 - June 2013
Wendy's of Bowling Green, Inc. February 1998 - July 1999
Minit Mart Foods May 1991 - December 1996
United States Air Force December 1977 - October 1987
Skills
Creative Writing, Team Leadership, Technical Writing, Telecommunications, Vendor Management, Troubleshooting, Team Building, Process Improvement, Software Documentation, Call Centers, Access, Customer Satisfaction, Team Management, Customer Service, Leadership, Service Delivery, Analysis, Operations Management, Customer Experience, Quality Assurance, Outsourcing, Workforce Management, Transition Management, Published Author, Training, BPO, Business Process..., Performance Management, Customer Retention, Management
Education
Austin Peay State University
Business Administration and Management, General, 3.86
Community College of the Air Force 1984 — 1986
Associate of Arts (A.A.), Criminal Justice/Law Enforcement Administration, 4.0
HSN July 2013 - Present
Published Author - Rebekah Shelton August 2012 - Present
Convergys July 1999 - June 2013
Wendy's of Bowling Green, Inc. February 1998 - July 1999
Minit Mart Foods May 1991 - December 1996
United States Air Force December 1977 - October 1987
Skills
Creative Writing, Team Leadership, Technical Writing, Telecommunications, Vendor Management, Troubleshooting, Team Building, Process Improvement, Software Documentation, Call Centers, Access, Customer Satisfaction, Team Management, Customer Service, Leadership, Service Delivery, Analysis, Operations Management, Customer Experience, Quality Assurance, Outsourcing, Workforce Management, Transition Management, Published Author, Training, BPO, Business Process..., Performance Management, Customer Retention, Management
Education
Austin Peay State University
Business Administration and Management, General, 3.86
Community College of the Air Force 1984 — 1986
Associate of Arts (A.A.), Criminal Justice/Law Enforcement Administration, 4.0
David Carrizales David Carrizales's Convergys Experience April 2011 - December 2011
Job Clerical, CSR, Support, Administrative Assistant
Industry Government Administration
Experience
Mesquite Builders March 2011 - December 2012
Convergys April 2011 - December 2011
HEB November 2010 - April 2011
Wolters Kluwer November 2007 - September 2008
Dell November 2006 - August 2007
Travis County May 2002 - November 2006
First USA May 1995 - March 2002
Education
Concordia University Texas 2007 — 2009
Business Administration and Management, General, 3.7
Mesquite Builders March 2011 - December 2012
Convergys April 2011 - December 2011
HEB November 2010 - April 2011
Wolters Kluwer November 2007 - September 2008
Dell November 2006 - August 2007
Travis County May 2002 - November 2006
First USA May 1995 - March 2002
Education
Concordia University Texas 2007 — 2009
Business Administration and Management, General, 3.7
Herman A Campbell Jr Herman A Campbell Jr's Convergys Experience April 2013 - July 2013
Job Security and Investigations Professional
Industry Security and Investigations
Experience
St. Moritz Security Services, Inc. November 2014 - May 2015
Securatex November 2013 - February 2015
Convergys April 2013 - July 2013
Levy Security Corporation May 2012 - December 2012
Allied Barton August 2010 - September 2011
Dollar General August 2009 - August 2010
jewel-osco August 2007 - May 2009
Sonic drive in November 2004 - April 2007
Skills
Workplace Violence, Security Operations, Personal Security, Access Control, Surveillance, Security Management, Corporate Security, Security Training, Physical Security, Executive Protection, CCTV, Security, Security, Security Awareness, Crisis Management, AED, First Responder, Crowd Control, Public Safety, Risk Assessment, IP Cameras, Fire Alarm, Fire Safety, Asset Protection, Alarm Systems
Education
Colorado Technical University 2015 — 2018
Bachelor’s Degree, Infromation Tech
Computer Systems Institute 2014 — 2015
Network and System Administration/Administrator
G.E.D) Illinois Community College 2007 — 2010
Diploma; G.E.D
St. Moritz Security Services, Inc. November 2014 - May 2015
Securatex November 2013 - February 2015
Convergys April 2013 - July 2013
Levy Security Corporation May 2012 - December 2012
Allied Barton August 2010 - September 2011
Dollar General August 2009 - August 2010
jewel-osco August 2007 - May 2009
Sonic drive in November 2004 - April 2007
Skills
Workplace Violence, Security Operations, Personal Security, Access Control, Surveillance, Security Management, Corporate Security, Security Training, Physical Security, Executive Protection, CCTV, Security, Security, Security Awareness, Crisis Management, AED, First Responder, Crowd Control, Public Safety, Risk Assessment, IP Cameras, Fire Alarm, Fire Safety, Asset Protection, Alarm Systems
Education
Colorado Technical University 2015 — 2018
Bachelor’s Degree, Infromation Tech
Computer Systems Institute 2014 — 2015
Network and System Administration/Administrator
G.E.D) Illinois Community College 2007 — 2010
Diploma; G.E.D
Carla Miglin Carla Miglin's Convergys Experience May 2006 - July 2006
Job Security Officer at Weiser Security Services, Inc.
Industry Security and Investigations
Experience
Weiser Security Services, Inc. August 2015 - Present
Urban Tactical Security and Towing October 2014 - August 2015
Advance Security, a company of U.S. Security Associates July 2009 - September 2014
Afni, Inc April 2014 - June 2014
AlliedBarton Security Services January 2009 - October 2009
Veterans Security Services, a company of AArrowhead Security Services, Inc December 2008 - February 2009
DP Technology Services, Inc. August 2008 - November 2008
Securitas August 2005 - October 2008
RMS Services, USA, Inc October 2006 - January 2007
Convergys May 2006 - July 2006
Skills
Type 38 WPM, Physical Access Control, Customer Service, Medical Records, Records Management, Logs and Records, Accurate Data Entry, Microsoft Office, Training, Leadership, CCTV, Access Control, Telephone Skills, Data Entry, Security, Outlook, Security Training, Protection, Workplace Violence, Sales, Crowd Control, Surveillance, Asset Protection, Security Awareness, Private Security, Retail, First Aid, Cpr Certified, Loss Prevention
Education
Colorado Technical University 2015 — 2017
Bachelor’s Degree, Criminal Justice
Brookline College-Tucson 2014 — 2015
Bachelor's Degree, Criminal Justice, 3.75
Brookline College-Tucson 2013 — 2014
Associate's Degree, Criminal Justice, 4.0
Tucson College 2003 — 2004
Completed Coursework, Medical Office Specialist/Biller and Coder, 3.5
Weiser Security Services, Inc. August 2015 - Present
Urban Tactical Security and Towing October 2014 - August 2015
Advance Security, a company of U.S. Security Associates July 2009 - September 2014
Afni, Inc April 2014 - June 2014
AlliedBarton Security Services January 2009 - October 2009
Veterans Security Services, a company of AArrowhead Security Services, Inc December 2008 - February 2009
DP Technology Services, Inc. August 2008 - November 2008
Securitas August 2005 - October 2008
RMS Services, USA, Inc October 2006 - January 2007
Convergys May 2006 - July 2006
Skills
Type 38 WPM, Physical Access Control, Customer Service, Medical Records, Records Management, Logs and Records, Accurate Data Entry, Microsoft Office, Training, Leadership, CCTV, Access Control, Telephone Skills, Data Entry, Security, Outlook, Security Training, Protection, Workplace Violence, Sales, Crowd Control, Surveillance, Asset Protection, Security Awareness, Private Security, Retail, First Aid, Cpr Certified, Loss Prevention
Education
Colorado Technical University 2015 — 2017
Bachelor’s Degree, Criminal Justice
Brookline College-Tucson 2014 — 2015
Bachelor's Degree, Criminal Justice, 3.75
Brookline College-Tucson 2013 — 2014
Associate's Degree, Criminal Justice, 4.0
Tucson College 2003 — 2004
Completed Coursework, Medical Office Specialist/Biller and Coder, 3.5
Ashwin lakhi's Convergys Experience 2008 - 2008
Job Business Manager at The Rite Bite
Industry Health, Wellness and Fitness
Experience
The Rite Bite March 2013 - Present
Rite for You Corporate Wellness March 2012 - Present
Ohio Rehabilitation Services Commission December 2011 - March 2012
AT&T Mobility August 2010 - August 2011
Best Buy 2008 - 2010
Convergys 2008 - 2008
Best Buy 2007 - 2008
EXPRESS 2007 - 2008
Skills
Event Planning, Store Management, Sales, Social Networking, Retail, Facebook, Customer Service, Social Media, Social Media Marketing, Public Speaking, Customer Satisfaction, Leadership, Event Management, Marketing, Marketing Communications, Sales Management, Microsoft Office, Coaching, Community Outreach, Public Relations, Selling
Education
The Union Institute and University 2010 — 2011
Leadership, Sport
Columbus State 2009 — 2010
Associate of Arts and Sciences (A.A.S.), Sport and Fitness Administration/Management
Columbus State 2009 — 2010
Associate of Arts and Sciences (A.A.S.), Sport and Fitness Administration/Management
University of Arizona 2004 — 2008
Sociology
The Wellington School 1999 — 2003
Village Academy
The Rite Bite March 2013 - Present
Rite for You Corporate Wellness March 2012 - Present
Ohio Rehabilitation Services Commission December 2011 - March 2012
AT&T Mobility August 2010 - August 2011
Best Buy 2008 - 2010
Convergys 2008 - 2008
Best Buy 2007 - 2008
EXPRESS 2007 - 2008
Skills
Event Planning, Store Management, Sales, Social Networking, Retail, Facebook, Customer Service, Social Media, Social Media Marketing, Public Speaking, Customer Satisfaction, Leadership, Event Management, Marketing, Marketing Communications, Sales Management, Microsoft Office, Coaching, Community Outreach, Public Relations, Selling
Education
The Union Institute and University 2010 — 2011
Leadership, Sport
Columbus State 2009 — 2010
Associate of Arts and Sciences (A.A.S.), Sport and Fitness Administration/Management
Columbus State 2009 — 2010
Associate of Arts and Sciences (A.A.S.), Sport and Fitness Administration/Management
University of Arizona 2004 — 2008
Sociology
The Wellington School 1999 — 2003
Village Academy
Chennetta Scott Chennetta Scott's Convergys Experience January 2015 - March 2015
Job Payment Representative at McKesson
Industry Financial Services
Experience
McKesson May 2015 - Present
Convergys January 2015 - March 2015
One Main Financial (Citi) July 2013 - April 2014
Citi November 2009 - July 2013
Wachovia November 2008 - May 2009
Bed Bath & Beyond January 2008 - June 2008
US Army February 1996 - September 1999
Skills
Banking, Risk Management, Credit, Financial Analysis, Loans, Retail Banking, Equities, Business Analysis, Credit Risk, Financial Services, Customer Service, Inventory Control, Team-oriented, Highly Detailed, Detailed Organization, Accounts..., Computer/Technical..., Microsoft Excel, Outlook, PowerPoint, Training, Superior Work Ethic, Handle Multiple..., Grasp New Concepts..., Adapt Quickly to Change, Learn New Software..., Work well without..., Works Well in Groups, Well Mannered, Enjoy New Challenges, Time-efficient, Written & Verbal..., Payments, Military Training, Military Logistics, Military Experience, Military Operations, Weapons, Microsoft Office, Always Willing to Learn, Teamwork
Education
Colorado Technical University-Online 2013 — 2014
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Colorado Technical University-Online 2009 — 2011
Associate of Science (A.S.), General Studies
McKesson May 2015 - Present
Convergys January 2015 - March 2015
One Main Financial (Citi) July 2013 - April 2014
Citi November 2009 - July 2013
Wachovia November 2008 - May 2009
Bed Bath & Beyond January 2008 - June 2008
US Army February 1996 - September 1999
Skills
Banking, Risk Management, Credit, Financial Analysis, Loans, Retail Banking, Equities, Business Analysis, Credit Risk, Financial Services, Customer Service, Inventory Control, Team-oriented, Highly Detailed, Detailed Organization, Accounts..., Computer/Technical..., Microsoft Excel, Outlook, PowerPoint, Training, Superior Work Ethic, Handle Multiple..., Grasp New Concepts..., Adapt Quickly to Change, Learn New Software..., Work well without..., Works Well in Groups, Well Mannered, Enjoy New Challenges, Time-efficient, Written & Verbal..., Payments, Military Training, Military Logistics, Military Experience, Military Operations, Weapons, Microsoft Office, Always Willing to Learn, Teamwork
Education
Colorado Technical University-Online 2013 — 2014
Bachelor of Business Administration (B.B.A.), Marketing/Marketing Management, General
Colorado Technical University-Online 2009 — 2011
Associate of Science (A.S.), General Studies
Deandra Johnson Deandra Johnson's Convergys Experience November 2006 - November 2007
Job Telecommunications Professional
Industry Telecommunications
Experience
Wellpoint Anthem January 2012 - May 2012
Xfinity- Comcast January 2010 - June 2010
Convergys November 2006 - November 2007
Education
Texas Southern University 2005 — 2006
Associate's Degree, Architectural Engineering
Community College of Denver 2003 — 2005
High School, Architectural Drafting and Architectural CAD/CADD
Manual High School 2000 — 2005
Basic Study, General Study, 9th -12th
Mi Casa Resource Center
Customer Service
Wellpoint Anthem January 2012 - May 2012
Xfinity- Comcast January 2010 - June 2010
Convergys November 2006 - November 2007
Education
Texas Southern University 2005 — 2006
Associate's Degree, Architectural Engineering
Community College of Denver 2003 — 2005
High School, Architectural Drafting and Architectural CAD/CADD
Manual High School 2000 — 2005
Basic Study, General Study, 9th -12th
Mi Casa Resource Center
Customer Service
Joe Chastain Joe Chastain's Convergys Experience May 2014 - December 2014
Job Data Driven Product Development Strategist, Risk Management Professional, Process Improvement and Fraud Solutions Expert
Industry Consumer Services
Experience
Convergys May 2014 - December 2014
Financial Solutions and Consulting LLC June 2012 - June 2014
Check Into Cash January 2011 - December 2011
Credit Payment Services June 2003 - November 2010
Unum Provident January 2000 - May 2003
Veteran's Administration, Mountain Home, Tn January 1991 - June 1999
Heritage Federal Savings Bank, Johnson City, TN January 1983 - December 1990
Skills
Process Improvement, Portfolio Management, Risk Management, Call Centers, Banking, Strategic Planning, Credit Risk, Credit Analysis, Management, Financial Services, Underwriting, Business Strategy, Author, Writer, Risk Mitigation, Financial Modeling, Data Modeling, Business Process..., Product Development, Executive Management, Problem Solving, Team Building, Enterprise Risk..., Automated Underwriting..., Team Management, Loss Mitigation, Financial Analysis, Scorecard Management, Operations Management, Fraud Prevention, Consumer Lending, Retail Banking, Credit Scoring, Operational Risk..., Business Analysis, Consumer Finance, Business Management, Team Leadership, Financial Reporting, Data Migration, Call Center Development, Fraud Solutions, Financial Risk, Credit, Loans, Leadership, Finance, Start-ups, Analysis, Customer Service
Education
Community College of the Air Force 1976 — 1980
Convergys May 2014 - December 2014
Financial Solutions and Consulting LLC June 2012 - June 2014
Check Into Cash January 2011 - December 2011
Credit Payment Services June 2003 - November 2010
Unum Provident January 2000 - May 2003
Veteran's Administration, Mountain Home, Tn January 1991 - June 1999
Heritage Federal Savings Bank, Johnson City, TN January 1983 - December 1990
Skills
Process Improvement, Portfolio Management, Risk Management, Call Centers, Banking, Strategic Planning, Credit Risk, Credit Analysis, Management, Financial Services, Underwriting, Business Strategy, Author, Writer, Risk Mitigation, Financial Modeling, Data Modeling, Business Process..., Product Development, Executive Management, Problem Solving, Team Building, Enterprise Risk..., Automated Underwriting..., Team Management, Loss Mitigation, Financial Analysis, Scorecard Management, Operations Management, Fraud Prevention, Consumer Lending, Retail Banking, Credit Scoring, Operational Risk..., Business Analysis, Consumer Finance, Business Management, Team Leadership, Financial Reporting, Data Migration, Call Center Development, Fraud Solutions, Financial Risk, Credit, Loans, Leadership, Finance, Start-ups, Analysis, Customer Service
Education
Community College of the Air Force 1976 — 1980
Courtney Tulin Courtney Tulin's Convergys Experience March 2013 - Present
Job Team Lead at Convergys
Industry Telecommunications
Experience
Convergys March 2013 - Present
Convergys March 2014 - November 2014
Convergys August 2013 - March 2014
Convergys March 2013 - August 2013
Midcontinent Communications September 2012 - March 2013
Midcontinent Communications August 2011 - March 2013
Convergys July 2010 - August 2011
Wells Fargo 2007 - 2009
Skills
Customer Service, Call Centers, Customer Satisfaction, Telecommunications, Sales, Team Building, Sales Management, Account Management, Team Leadership, Team Motivation, Telecommunications..., Job Coaching, Networking, VoIP, Customer Retention, Customer Experience, Strategic Planning, Training, Process Improvement, Performance Management, Leadership, Troubleshooting, Vendor Management, Management
Education
Colorado Technical University 2009 — 2010
BA, Medical Billing/Court Reporter
Convergys March 2013 - Present
Convergys March 2014 - November 2014
Convergys August 2013 - March 2014
Convergys March 2013 - August 2013
Midcontinent Communications September 2012 - March 2013
Midcontinent Communications August 2011 - March 2013
Convergys July 2010 - August 2011
Wells Fargo 2007 - 2009
Skills
Customer Service, Call Centers, Customer Satisfaction, Telecommunications, Sales, Team Building, Sales Management, Account Management, Team Leadership, Team Motivation, Telecommunications..., Job Coaching, Networking, VoIP, Customer Retention, Customer Experience, Strategic Planning, Training, Process Improvement, Performance Management, Leadership, Troubleshooting, Vendor Management, Management
Education
Colorado Technical University 2009 — 2010
BA, Medical Billing/Court Reporter
Adam Gilbert's Convergys Experience April 1997 - October 2002
Job Senior Partner Success Manager at ObservePoint
Industry Internet
Experience
ObservePoint April 2015 - Present
Adobe Systems April 2007 - April 2015
CirclePix.com 2003 - 2007
BackCountry.com October 2002 - October 2003
Convergys April 1997 - October 2002
Skills
Adobe SiteaCatalyst,..., Omniture, Customer Relations, Web Analytics, Team Leadership, Analytics, SEM, Online Marketing, E-commerce, Product Management, PPC, SaaS, Google Analytics, Adobe, Online Advertising, SEO, Salesforce.com, Digital Media, Lead Generation, Digital Marketing, Customer Service, Google Adwords, CRM, Strategy, Account Management, Management, Cloud Computing, Multi-channel Marketing, Leadership, Solution Selling, Strategic Partnerships, Mobile Devices, Enterprise Software, Marketing Management, Competitive Analysis, B2B, Conversion Optimization, Mobile Marketing, Product Marketing, Professional Services, Sales Process, Go-to-market Strategy, Integration, Mobile Applications, Customer Acquisition, Sales, Demand Generation, A/B Testing, Start-ups, Digital Strategy
Education
Columbia College 2004 — 2006
Bachelor's Degree, Psychology
Stevens-Henager 2002 — 2003
AS, Computer Science
Utah State University 1999 — 2002
ObservePoint April 2015 - Present
Adobe Systems April 2007 - April 2015
CirclePix.com 2003 - 2007
BackCountry.com October 2002 - October 2003
Convergys April 1997 - October 2002
Skills
Adobe SiteaCatalyst,..., Omniture, Customer Relations, Web Analytics, Team Leadership, Analytics, SEM, Online Marketing, E-commerce, Product Management, PPC, SaaS, Google Analytics, Adobe, Online Advertising, SEO, Salesforce.com, Digital Media, Lead Generation, Digital Marketing, Customer Service, Google Adwords, CRM, Strategy, Account Management, Management, Cloud Computing, Multi-channel Marketing, Leadership, Solution Selling, Strategic Partnerships, Mobile Devices, Enterprise Software, Marketing Management, Competitive Analysis, B2B, Conversion Optimization, Mobile Marketing, Product Marketing, Professional Services, Sales Process, Go-to-market Strategy, Integration, Mobile Applications, Customer Acquisition, Sales, Demand Generation, A/B Testing, Start-ups, Digital Strategy
Education
Columbia College 2004 — 2006
Bachelor's Degree, Psychology
Stevens-Henager 2002 — 2003
AS, Computer Science
Utah State University 1999 — 2002
Jasmine Douglas's Convergys Experience October 2009 - August 2010
Job Client Services Representative
Industry Financial Services
Experience
PENSCO Trust Company June 2013 - July 2014
24-7 Intouch July 2012 - June 2013
2-10 Home Buyers Warranty August 2010 - July 2011
Convergys October 2009 - August 2010
Skills
Call Centers, Customer Experience, Customer Satisfaction, Technical Support, Customer Service, Troubleshooting, Customer Support, Data Entry, Windows 7
Education
Pickens Technical College 2008 — 2009
Medical Support Specialist, Medical Office Management/Administration
Community College of Aurora 2006 — 2008
Associate's degree, General Studies
PENSCO Trust Company June 2013 - July 2014
24-7 Intouch July 2012 - June 2013
2-10 Home Buyers Warranty August 2010 - July 2011
Convergys October 2009 - August 2010
Skills
Call Centers, Customer Experience, Customer Satisfaction, Technical Support, Customer Service, Troubleshooting, Customer Support, Data Entry, Windows 7
Education
Pickens Technical College 2008 — 2009
Medical Support Specialist, Medical Office Management/Administration
Community College of Aurora 2006 — 2008
Associate's degree, General Studies
Shameika Shawnta Shameika Shawnta's Convergys Experience October 2004 - January 2008
Job Server at River City Diner
Industry Restaurants
Experience
River City Diner August 2009 - Present
Bright House Networks April 2008 - February 2009
Convergys October 2004 - January 2008
Education
Colorado Technical University 2014 — 2017
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
River City Diner August 2009 - Present
Bright House Networks April 2008 - February 2009
Convergys October 2004 - January 2008
Education
Colorado Technical University 2014 — 2017
Bachelor of Business Administration (B.B.A.), Human Resources Management and Services
Venessa Thomas Venessa Thomas's Convergys Experience November 2013 - January 2014
Job Field Service Technician at U.S. Government Census Bureau
Industry Program Development
Experience
Lutheran Social Services of the Southwest May 2012 - September 2014
Convergys November 2013 - January 2014
Advantage Sales And Marketing September 2011 - September 2012
ResCare February 2006 - March 2007
All Faith Community Outreach June 2005 - September 2006
Home Maker Health Care June 2003 - September 2004
Skills
Business Transformation, Organization, Negotiation, Conflict Resolution, Team Building, Project Management, Training, Employee Relations, Data Entry, Research, Outlook, Marketing, Interviews
Education
Colorado Technical University 2010 — 2011
Dural Master, Business Administration, Business Management
Colorado Technical University 2006 — 2008
Bachelor of Science, Criminal Justice
Lutheran Social Services of the Southwest May 2012 - September 2014
Convergys November 2013 - January 2014
Advantage Sales And Marketing September 2011 - September 2012
ResCare February 2006 - March 2007
All Faith Community Outreach June 2005 - September 2006
Home Maker Health Care June 2003 - September 2004
Skills
Business Transformation, Organization, Negotiation, Conflict Resolution, Team Building, Project Management, Training, Employee Relations, Data Entry, Research, Outlook, Marketing, Interviews
Education
Colorado Technical University 2010 — 2011
Dural Master, Business Administration, Business Management
Colorado Technical University 2006 — 2008
Bachelor of Science, Criminal Justice
Jason Stever Jason Stever's Convergys Experience April 2007 - October 2007
Job Customer Service & Administrative Professional
Industry Information Technology and Services
Experience
Randstad August 2010 - Present
Stream Global Services March 2010 - August 2010
Bright House Networks July 2008 - February 2010
Convergys April 2007 - October 2007
KG Hagans Professional Services Group February 2002 - February 2007
CallTech February 2001 - February 2002
Skills
Active Directory, Troubleshooting, Technical Support, Servers, Software Documentation, System Administration, Networking, Software Installation, Call Centers, Routers, Windows, Help Desk Support, BMC Remedy, Customer Service, Training, Windows Server
Education
Columbus State Community College 2005 — 2007
Randstad August 2010 - Present
Stream Global Services March 2010 - August 2010
Bright House Networks July 2008 - February 2010
Convergys April 2007 - October 2007
KG Hagans Professional Services Group February 2002 - February 2007
CallTech February 2001 - February 2002
Skills
Active Directory, Troubleshooting, Technical Support, Servers, Software Documentation, System Administration, Networking, Software Installation, Call Centers, Routers, Windows, Help Desk Support, BMC Remedy, Customer Service, Training, Windows Server
Education
Columbus State Community College 2005 — 2007
Thomas K. Knapp, DTM Thomas K. Knapp, DTM's Convergys Experience September 2014 - March 2015
Job Distinguished Toastmaster and Future RHIT
Industry Hospital & Health Care
Experience
Toastmasters District 7 July 2015 - Present
Signature Hospice, Home Health, Home Care May 2015 - Present
Toastmasters District 7 July 2014 - June 2015
Convergys September 2014 - March 2015
Portland Toastmasters Club 31 June 2013 - September 2014
Liberty Talkers Toastmasters June 2013 - June 2014
Free Geek September 2012 - January 2013
Concordia Dining Services January 2008 - April 2011
Concordia University Portland May 2009 - May 2010
SCORE Portland June 2009 - August 2009
Skills
Public Speaking, Leadership, Nonprofits, Customer Service, Sales, Technical Writing, Marketing Communications, Management, Training, Fundraising, Social Media, Research, Community Outreach, Time Management, Digital Photography, Journalism, Microsoft Office, Marketing, Teamwork, Recruiting, Blogging, Microsoft Windows, Event Planning, E-commerce, Storytelling, Leadership Development, Public Relations, Program Management, Customer Management, Team Building, Social Networking, LogMeIn Rescue
Education
Concordia University-River Forest 2012 — 2014
Master of Business Administration (MBA), Healthcare Administration, GPA 3.83
Concordia University-Portland 2006 — 2010
Bachelor of Arts, Business Administration, Marketing, GPA 3.04
Portland Community College 2015 — 2017
AAS, Health Information/Medical Records Administration/Administrator, GPA 3.50
Toastmasters District 7 July 2015 - Present
Signature Hospice, Home Health, Home Care May 2015 - Present
Toastmasters District 7 July 2014 - June 2015
Convergys September 2014 - March 2015
Portland Toastmasters Club 31 June 2013 - September 2014
Liberty Talkers Toastmasters June 2013 - June 2014
Free Geek September 2012 - January 2013
Concordia Dining Services January 2008 - April 2011
Concordia University Portland May 2009 - May 2010
SCORE Portland June 2009 - August 2009
Skills
Public Speaking, Leadership, Nonprofits, Customer Service, Sales, Technical Writing, Marketing Communications, Management, Training, Fundraising, Social Media, Research, Community Outreach, Time Management, Digital Photography, Journalism, Microsoft Office, Marketing, Teamwork, Recruiting, Blogging, Microsoft Windows, Event Planning, E-commerce, Storytelling, Leadership Development, Public Relations, Program Management, Customer Management, Team Building, Social Networking, LogMeIn Rescue
Education
Concordia University-River Forest 2012 — 2014
Master of Business Administration (MBA), Healthcare Administration, GPA 3.83
Concordia University-Portland 2006 — 2010
Bachelor of Arts, Business Administration, Marketing, GPA 3.04
Portland Community College 2015 — 2017
AAS, Health Information/Medical Records Administration/Administrator, GPA 3.50
Dennis Myers Dennis Myers's Convergys Experience June 2004 - August 2005
Job Learn...Now
Industry Professional Training & Coaching
Experience
NewYork-Presbyterian 2007 - Present
Generalized Strategic Consulting 2003 - Present
home 1988 - 2009
RightAnswers.com November 2006 - April 2007
Right Answers 2006 - 2007
CBS Television Stations Digital Media Group March 2006 - September 2006
Convergys June 2004 - August 2005
BearingPoint January 1999 - March 2003
Andersen 1999 - 2003
Arthur Andersen 1999 - 2003
Skills
Project Management, Financial Services, Management Consulting, Business Process..., Process Improvement, Change Management, Business Analysis, Management, Pre-sales, Program Management, Business Transformation, Strategic Planning, Strategy, Content Management, Acquisition Integration, Business Development, Business Process, Vendor Management, IT Strategy, Training, Start-ups, CRM, Consulting, Professional Services, E-Learning, Performance Improvement, Talent Management, Leadership, Performance Management, Instructional Design, Hostage Negotiation, Captivate, Leadership Development, Executive Coaching, Organizational..., Cross-functional Team..., Training Delivery, Instructor-led Training, Employee Engagement, Employee Training, Coaching, Knowledge Management
Education
CHHS
high school, a good one
Columbia University
MFA, Film Studies
Syracuse University
BA, Communications / English
NewYork-Presbyterian 2007 - Present
Generalized Strategic Consulting 2003 - Present
home 1988 - 2009
RightAnswers.com November 2006 - April 2007
Right Answers 2006 - 2007
CBS Television Stations Digital Media Group March 2006 - September 2006
Convergys June 2004 - August 2005
BearingPoint January 1999 - March 2003
Andersen 1999 - 2003
Arthur Andersen 1999 - 2003
Skills
Project Management, Financial Services, Management Consulting, Business Process..., Process Improvement, Change Management, Business Analysis, Management, Pre-sales, Program Management, Business Transformation, Strategic Planning, Strategy, Content Management, Acquisition Integration, Business Development, Business Process, Vendor Management, IT Strategy, Training, Start-ups, CRM, Consulting, Professional Services, E-Learning, Performance Improvement, Talent Management, Leadership, Performance Management, Instructional Design, Hostage Negotiation, Captivate, Leadership Development, Executive Coaching, Organizational..., Cross-functional Team..., Training Delivery, Instructor-led Training, Employee Engagement, Employee Training, Coaching, Knowledge Management
Education
CHHS
high school, a good one
Columbia University
MFA, Film Studies
Syracuse University
BA, Communications / English
Mary Ahumada, R.P.A. Mary Ahumada, R.P.A.'s Convergys Experience September 2000 - November 2004
Job National Building and Site Manager at Safeway
Industry Facilities Services
Experience
Safeway November 2004 - Present
Convergys September 2000 - November 2004
Great Lakes, REIT April 1997 - June 2000
Trammell Crow Company 1993 - 1997
Skills
Facilities Management, Management, Strategic Planning, Leadership, Operating Budgets, Capital Budgeting, Property Management, Operations Management, Strategic Financial..., Financial Analysis, Financial Reporting, Strategic Sourcing, Construction, Sustainability, Diversity & Inclusion, Cross-functional Team..., Nonprofits, Training, Team Building, Customer Service, Customer-focused Service, Microsoft Excel, Microsoft Word, PowerPoint, Feasibility Studies, Looking At the Big..., Strategic Hiring, Contract Negotiation, Contract Management, Vendor Management, Strategy, Project Management, Analysis, Budgets, Negotiation, Energy Efficiency
Education
Concordia College
Safeway November 2004 - Present
Convergys September 2000 - November 2004
Great Lakes, REIT April 1997 - June 2000
Trammell Crow Company 1993 - 1997
Skills
Facilities Management, Management, Strategic Planning, Leadership, Operating Budgets, Capital Budgeting, Property Management, Operations Management, Strategic Financial..., Financial Analysis, Financial Reporting, Strategic Sourcing, Construction, Sustainability, Diversity & Inclusion, Cross-functional Team..., Nonprofits, Training, Team Building, Customer Service, Customer-focused Service, Microsoft Excel, Microsoft Word, PowerPoint, Feasibility Studies, Looking At the Big..., Strategic Hiring, Contract Negotiation, Contract Management, Vendor Management, Strategy, Project Management, Analysis, Budgets, Negotiation, Energy Efficiency
Education
Concordia College
Jayda Jackson Jayda Jackson's Convergys Experience October 2012 - November 2012
Job Reservation Clerk at DeKalb Medical
Industry Retail
Experience
DeKalb Medical December 2013 - Present
Alpine Access December 2012 - March 2013
Convergys October 2012 - November 2012
Gap Inc. October 2007 - December 2008
Gymboree November 2006 - May 2007
BI-LO Winn Dixie Stores August 2001 - May 2005
Skills
Customer Service, HIPAA, Access, Telephone Skills, Cashiering, Data Entry, Microsoft Operating..., Privacy Law, Visual Merchandising, Retail Sales, Merchandising, Fashion, Retail, Outlook, Sales
Education
Colorado Technical University-Online 2009 — 2011
Associate of Science (A.S.), Medical Billing and Coding
DeKalb Medical December 2013 - Present
Alpine Access December 2012 - March 2013
Convergys October 2012 - November 2012
Gap Inc. October 2007 - December 2008
Gymboree November 2006 - May 2007
BI-LO Winn Dixie Stores August 2001 - May 2005
Skills
Customer Service, HIPAA, Access, Telephone Skills, Cashiering, Data Entry, Microsoft Operating..., Privacy Law, Visual Merchandising, Retail Sales, Merchandising, Fashion, Retail, Outlook, Sales
Education
Colorado Technical University-Online 2009 — 2011
Associate of Science (A.S.), Medical Billing and Coding
Demonte Morgan Demonte Morgan's Convergys Experience January 2015 - May 2015
Job Professional
Industry Consumer Services
Experience
Convergys January 2015 - May 2015
Harrahs casino May 2014 - January 2015
Burger King Corporation July 2011 - October 2013
Saint Lukes Hospital May 2012 - July 2012
Skills
Restaurants, Food, Customer Service, Food, Customer Satisfaction, Time Management, Hospitality
Education
Concorde Career Colleges 2013 — 2014
Yes, Dental Assisting/Assistant
Convergys January 2015 - May 2015
Harrahs casino May 2014 - January 2015
Burger King Corporation July 2011 - October 2013
Saint Lukes Hospital May 2012 - July 2012
Skills
Restaurants, Food, Customer Service, Food, Customer Satisfaction, Time Management, Hospitality
Education
Concorde Career Colleges 2013 — 2014
Yes, Dental Assisting/Assistant
Dahong Liu Dahong Liu's Convergys Experience October 2008 - May 2009
Job Quantitative Developer at Two Sigma Investments
Industry Computer Software
Experience
Two Sigma January 2015 - Present
Columbia University in the City of New York February 2014 - December 2014
Bloomberg LP June 2014 - 2014
Morgan Stanley August 2009 - July 2013
Convergys October 2008 - May 2009
Intel Corporation August 2008 - October 2008
Education
Columbia University in the City of New York 2013 — 2014
Master of Science (M.S.), Computer Science / Machine Learning
Shanghai Jiao Tong University 2005 — 2009
Bachelor, Software Engineering
Two Sigma January 2015 - Present
Columbia University in the City of New York February 2014 - December 2014
Bloomberg LP June 2014 - 2014
Morgan Stanley August 2009 - July 2013
Convergys October 2008 - May 2009
Intel Corporation August 2008 - October 2008
Education
Columbia University in the City of New York 2013 — 2014
Master of Science (M.S.), Computer Science / Machine Learning
Shanghai Jiao Tong University 2005 — 2009
Bachelor, Software Engineering
james raterman james raterman's Convergys Experience September 2005 - December 2007
Job Problem Solve Ambassador at Amazon
Industry Writing and Editing
Experience
Amazon.com 2013 - 2015
Abservd November 2011 - February 2013
Cincilingua April 2012 - September 2012
Lowes September 2008 - November 2011
Convergys September 2005 - December 2007
Danbarry Dollar Saver June 2001 - February 2007
cincinnati contemporary art museum August 2002 - May 2003
Seven Hills Publishing June 2000 - September 2000
Abanto International June 1998 - December 1999
Skills
Painter, writer,..., Editing, Creative Writing, Proofreading, Newsletters, Copywriting, Press Releases, Social Media, Technical Writing, Research, Public Speaking, Copy Editing, Blogging, Painting, Art, InDesign, Publishing, Publications, Management, Facebook, Photoshop, Marketing Communications, Creative Direction, Writing, Social Networking, Logo Design, Photography, Customer Service, Journalism, Content Development, Web Content, Training, Advertising, WordPress, Event Planning, Web Design, Content Strategy, Project Management, Content Management, Microsoft Office, Sales, Layout, Online Marketing, Leadership, Marketing, Marketing Strategy, Brochures, Media Relations, Strategic Planning
Education
Wright State University 1998 — 2003
Bachelor of Arts (B.A.), English Language and Literature, General
Columbus College of Art & Design 1997 — 1998
Fine arts Design, Painting
Amazon.com 2013 - 2015
Abservd November 2011 - February 2013
Cincilingua April 2012 - September 2012
Lowes September 2008 - November 2011
Convergys September 2005 - December 2007
Danbarry Dollar Saver June 2001 - February 2007
cincinnati contemporary art museum August 2002 - May 2003
Seven Hills Publishing June 2000 - September 2000
Abanto International June 1998 - December 1999
Skills
Painter, writer,..., Editing, Creative Writing, Proofreading, Newsletters, Copywriting, Press Releases, Social Media, Technical Writing, Research, Public Speaking, Copy Editing, Blogging, Painting, Art, InDesign, Publishing, Publications, Management, Facebook, Photoshop, Marketing Communications, Creative Direction, Writing, Social Networking, Logo Design, Photography, Customer Service, Journalism, Content Development, Web Content, Training, Advertising, WordPress, Event Planning, Web Design, Content Strategy, Project Management, Content Management, Microsoft Office, Sales, Layout, Online Marketing, Leadership, Marketing, Marketing Strategy, Brochures, Media Relations, Strategic Planning
Education
Wright State University 1998 — 2003
Bachelor of Arts (B.A.), English Language and Literature, General
Columbus College of Art & Design 1997 — 1998
Fine arts Design, Painting
Ayesha Alexander Ayesha Alexander's Convergys Experience July 2010 - December 2010
Job Financial Services Professional
Industry Financial Services
Experience
Jackson Tax Service 2007 - 2011
Convergys July 2010 - December 2010
Skills
Tax Preparation, Income Tax, Tax Accounting, Budget Process, Department Budgeting, Customer Service, Account Management, Accounts Receivable, Accounts Payable, Payroll, Payroll Taxes, Organizational..., Team Leadership, Team Management, Office Administration, Management, Administrative...
Education
Columbia College
Bachelor of Science (BS), Accounting and Finance
Jackson Tax Service 2007 - 2011
Convergys July 2010 - December 2010
Skills
Tax Preparation, Income Tax, Tax Accounting, Budget Process, Department Budgeting, Customer Service, Account Management, Accounts Receivable, Accounts Payable, Payroll, Payroll Taxes, Organizational..., Team Leadership, Team Management, Office Administration, Management, Administrative...
Education
Columbia College
Bachelor of Science (BS), Accounting and Finance
Austin T. Keller Austin T. Keller's Convergys Experience January 2009 - May 2011
Job Billing System Analyst
Industry Telecommunications
Experience
Atlantic Tele-Network, Inc. September 2015 - Present
Glory Global Solutions April 2012 - September 2015
Lowcountry Paver July 2011 - December 2011
Convergys January 2009 - May 2011
Pro-Tech January 2007 - May 2011
VERISIGN August 2006 - January 2009
Emerson Network Power 2004 - 2006
Wilson Enterprises 2002 - 2004
Skills
Electrical Engineering, IT Project Management, Sales Management, IT Operations, Manufacturing, Team Building, Telecommunications, Customer Satisfaction, Project Management, Software Documentation, Customer Service, Leadership, Project Planning, Computer Hardware, Cross-functional Team..., Databases, Integration, Management, Microsoft Office, Networking, Operations Management, Process Improvement, Process Scheduler, Product Management, Quality Assurance, Sales, Sales Operations, Strategic Planning, Team Leadership, Technical Support, Testing, Training, Troubleshooting, Windows, Program Management, Hardware, Security, Microsoft Project, CRM
Education
Kaplan University 2007 — 2010
B.S. Business, Management of Information Systems
Columbus State Community College 2002 — 2004
AS, Electronic Engineering Technologies
Keesler AFB, Biloxi 2001 — 2002
Certificate, Communication/Navigation Systems
Atlantic Tele-Network, Inc. September 2015 - Present
Glory Global Solutions April 2012 - September 2015
Lowcountry Paver July 2011 - December 2011
Convergys January 2009 - May 2011
Pro-Tech January 2007 - May 2011
VERISIGN August 2006 - January 2009
Emerson Network Power 2004 - 2006
Wilson Enterprises 2002 - 2004
Skills
Electrical Engineering, IT Project Management, Sales Management, IT Operations, Manufacturing, Team Building, Telecommunications, Customer Satisfaction, Project Management, Software Documentation, Customer Service, Leadership, Project Planning, Computer Hardware, Cross-functional Team..., Databases, Integration, Management, Microsoft Office, Networking, Operations Management, Process Improvement, Process Scheduler, Product Management, Quality Assurance, Sales, Sales Operations, Strategic Planning, Team Leadership, Technical Support, Testing, Training, Troubleshooting, Windows, Program Management, Hardware, Security, Microsoft Project, CRM
Education
Kaplan University 2007 — 2010
B.S. Business, Management of Information Systems
Columbus State Community College 2002 — 2004
AS, Electronic Engineering Technologies
Keesler AFB, Biloxi 2001 — 2002
Certificate, Communication/Navigation Systems
Leia Hill's Convergys Experience January 2005 - July 2007
Job customer service representative at Alorica
Industry
Experience
Alorica October 2014 - Present
Early Childhood Connections August 2014 - October 2014
childrens haven November 2013 - August 2014
WellPoint July 2007 - April 2010
Convergys January 2005 - July 2007
Skills
Microsoft Office, Grant Writing, Microsoft Excel, PowerPoint, Microsoft Word, Leadership, Research, Outlook, Process Improvement
Education
Community College of Denver 2011 — 2013
Bachelor of Applied Science (BASc), Early Childhood Education and Teaching
Western State Colorado University 2003 — 2004
Elementary Education and Teaching
Eagle Rock School 1999 — 2003
Diploma
Alorica October 2014 - Present
Early Childhood Connections August 2014 - October 2014
childrens haven November 2013 - August 2014
WellPoint July 2007 - April 2010
Convergys January 2005 - July 2007
Skills
Microsoft Office, Grant Writing, Microsoft Excel, PowerPoint, Microsoft Word, Leadership, Research, Outlook, Process Improvement
Education
Community College of Denver 2011 — 2013
Bachelor of Applied Science (BASc), Early Childhood Education and Teaching
Western State Colorado University 2003 — 2004
Elementary Education and Teaching
Eagle Rock School 1999 — 2003
Diploma
Nichelle Valdez Nichelle Valdez's Convergys Experience September 2008 - November 2010
Job diligent, ambitious, helpful and hopeful
Industry Information Services
Experience
Comcast Cable February 2012 - July 2013
DIRECTV August 2011 - February 2012
LaMar's Donuts June 2011 - July 2011
Convergys September 2008 - November 2010
DEB Inc. July 2008 - September 2008
Safeway 44 May 2008 - June 2008
Silver Gallery April 2007 - October 2007
Hot Topic March 2007 - October 2007
Skills
Time Management
Education
Community College of Denver 2013 — 2013
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services
Trinidad State Junior College 2005 — 2006
Graphic Arts/Design
Denver North High School
Comcast Cable February 2012 - July 2013
DIRECTV August 2011 - February 2012
LaMar's Donuts June 2011 - July 2011
Convergys September 2008 - November 2010
DEB Inc. July 2008 - September 2008
Safeway 44 May 2008 - June 2008
Silver Gallery April 2007 - October 2007
Hot Topic March 2007 - October 2007
Skills
Time Management
Education
Community College of Denver 2013 — 2013
Associate of Arts and Sciences (AAS), Computer and Information Sciences and Support Services
Trinidad State Junior College 2005 — 2006
Graphic Arts/Design
Denver North High School
Destiny Phinizee Destiny Phinizee's Convergys Experience December 2012 - Present
Job Trainer
Industry Telecommunications
Experience
Convergys December 2012 - Present
Target February 2011 - March 2012
Skills
Cashiering, Customer Service, Sales, Telephone Skills, Teamwork, Team Leadership, Training, Team Building, Customer Experience, Cash Register
Education
Community College of Denver
Convergys December 2012 - Present
Target February 2011 - March 2012
Skills
Cashiering, Customer Service, Sales, Telephone Skills, Teamwork, Team Leadership, Training, Team Building, Customer Experience, Cash Register
Education
Community College of Denver
Nilsa Johnson Nilsa Johnson's Convergys Experience January 2012 - September 2012
Job Customer Service Representative II at Anthem
Industry Banking
Experience
Anthem May 2013 - Present
Convergys January 2012 - September 2012
USAA March 2009 - February 2011
Skills
Time Management, Military Experience, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Data Entry, Troubleshooting, Public Speaking, Photoshop, Business Analysis, Project Management, Active Directory, Leadership Development
Education
DeVry University 2012 — 2014
Colorado Technical University 2008 — 2012
Anthem May 2013 - Present
Convergys January 2012 - September 2012
USAA March 2009 - February 2011
Skills
Time Management, Military Experience, Customer Service, Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Data Entry, Troubleshooting, Public Speaking, Photoshop, Business Analysis, Project Management, Active Directory, Leadership Development
Education
DeVry University 2012 — 2014
Colorado Technical University 2008 — 2012
Jerae Epps Jerae Epps's Convergys Experience October 2008 - June 2009
Job Case Manager Directv
Industry Hospital & Health Care
Experience
DIRECTV March 2013 - Present
Alpine Access Denver CO November 2010 - February 2013
Convergys October 2008 - June 2009
United Regional Hospital January 2008 - May 2008
Howard Johnson Hotel February 2008 - March 2008
Skills
Computer Repair, Medical Terminology, Medical Billing, HIPAA, Medical Records, Data Entry, Call Center, Customer Service, Healthcare, Customer Satisfaction, Outlook, Software Documentation, Administrative..., Process Scheduler, Process Improvement, Microsoft Office 2007, Office Management, Telephone Skills, Call Centers, Customer Experience, Management, Troubleshooting, Time Management, 10 Key, Microsoft Office, Team Building, Training
Education
Colorado Technical University 2010 — 2012
Associates Degree, Health Administration
East St Louis Sr. High School 1999 — 2002
High School Diploma
DIRECTV March 2013 - Present
Alpine Access Denver CO November 2010 - February 2013
Convergys October 2008 - June 2009
United Regional Hospital January 2008 - May 2008
Howard Johnson Hotel February 2008 - March 2008
Skills
Computer Repair, Medical Terminology, Medical Billing, HIPAA, Medical Records, Data Entry, Call Center, Customer Service, Healthcare, Customer Satisfaction, Outlook, Software Documentation, Administrative..., Process Scheduler, Process Improvement, Microsoft Office 2007, Office Management, Telephone Skills, Call Centers, Customer Experience, Management, Troubleshooting, Time Management, 10 Key, Microsoft Office, Team Building, Training
Education
Colorado Technical University 2010 — 2012
Associates Degree, Health Administration
East St Louis Sr. High School 1999 — 2002
High School Diploma
Shaneda Streater Shaneda Streater's Convergys Experience May 2012 - Present
Job CSR Agent at Convergys
Industry Consumer Goods
Experience
Convergys May 2012 - Present
Ardyss International July 2010 - May 2012
Subway July 2008 - July 2009
Goodwill Industries January 2008 - July 2008
Skills
Retail, Inventory Management, Merchandising, Home Based Business, Customer Service, Banking, Call Center
Education
Colorado Technical University 2012 — 2015
BSCJS, Criminal Justice/Human Services
Goodwill Career Development Center 2012 — 2012
ECPI
Convergys May 2012 - Present
Ardyss International July 2010 - May 2012
Subway July 2008 - July 2009
Goodwill Industries January 2008 - July 2008
Skills
Retail, Inventory Management, Merchandising, Home Based Business, Customer Service, Banking, Call Center
Education
Colorado Technical University 2012 — 2015
BSCJS, Criminal Justice/Human Services
Goodwill Career Development Center 2012 — 2012
ECPI
Tameeka James's Convergys Experience October 2014 - December 2014
Job Guest Relations at Carolina Panthers
Industry Entertainment
Experience
Carolina Panthers August 2014 - Present
Convergys October 2014 - December 2014
MSC Terminix September 2007 - February 2011
Medical & Therapy Associates June 2006 - October 2007
Skills
Training, Microsoft Office, Microsoft Word, Research, PowerPoint, Leadership, Customer Service, Medical Assisting, Medical Terminology, Critical Thinking, Healthcare, Team Building, Time Management, Team Motivation, Customer Relations, Customer Satisfaction, Healthcare Management, Call Centers, Community Outreach, Volunteering, Electronic Payment..., working with the elderly, Activity Planning, Working With Clients, Compassion, Communication, Business Ethics, Front to Back Office, chiropractic assisting, Problem Solving, Hands-on Training, Science, Assistant Directing, Office Administration, Online Research, Client Rapport, Business Administration, Windows
Education
Colorado Technical University 2012 — 2015
Master of Business Administration (MBA), Health/Health Care Administration/Management
Colorado Technical University 2011 — 2012
Bachelors Degree, Health/Health Care Administration/Management
Lincoln College of Technology-Marietta 2005 — 2006
Associate's degree, Medical Assisting Technologist
Carolina Panthers August 2014 - Present
Convergys October 2014 - December 2014
MSC Terminix September 2007 - February 2011
Medical & Therapy Associates June 2006 - October 2007
Skills
Training, Microsoft Office, Microsoft Word, Research, PowerPoint, Leadership, Customer Service, Medical Assisting, Medical Terminology, Critical Thinking, Healthcare, Team Building, Time Management, Team Motivation, Customer Relations, Customer Satisfaction, Healthcare Management, Call Centers, Community Outreach, Volunteering, Electronic Payment..., working with the elderly, Activity Planning, Working With Clients, Compassion, Communication, Business Ethics, Front to Back Office, chiropractic assisting, Problem Solving, Hands-on Training, Science, Assistant Directing, Office Administration, Online Research, Client Rapport, Business Administration, Windows
Education
Colorado Technical University 2012 — 2015
Master of Business Administration (MBA), Health/Health Care Administration/Management
Colorado Technical University 2011 — 2012
Bachelors Degree, Health/Health Care Administration/Management
Lincoln College of Technology-Marietta 2005 — 2006
Associate's degree, Medical Assisting Technologist
Kelly Koch, Ph.D. Kelly Koch, Ph.D.'s Convergys Experience December 2014 - Present
Job Manager at Convergys
Industry Market Research
Experience
Convergys December 2014 - Present
Convergys June 2012 - December 2014
dunnhumbyUSA December 2005 - May 2012
dunnhumbyUSA June 2003 - December 2005
Indiana University Bloomington June 2002 - May 2003
Skills
Data-driven decision..., Targeted customer..., Customer-focused market..., Vendor and client..., Cross-functional teams, Product/market analysis, New product launch, Product Development, CRM, Market Research, Customer-focused, Analysis, Targeted Advertising, Cross-functional Team..., Consumer Behaviour, Management, Qualitative Research, Statistics, Segmentation, Quantitative Research, Analytics, Data Analysis, Customer Insight, Marketing Research
Education
Indiana University Bloomington
Ph.D., Social Psychology
Columbia University in the City of New York
B.A., Psychology
Convergys December 2014 - Present
Convergys June 2012 - December 2014
dunnhumbyUSA December 2005 - May 2012
dunnhumbyUSA June 2003 - December 2005
Indiana University Bloomington June 2002 - May 2003
Skills
Data-driven decision..., Targeted customer..., Customer-focused market..., Vendor and client..., Cross-functional teams, Product/market analysis, New product launch, Product Development, CRM, Market Research, Customer-focused, Analysis, Targeted Advertising, Cross-functional Team..., Consumer Behaviour, Management, Qualitative Research, Statistics, Segmentation, Quantitative Research, Analytics, Data Analysis, Customer Insight, Marketing Research
Education
Indiana University Bloomington
Ph.D., Social Psychology
Columbia University in the City of New York
B.A., Psychology
Tokevia Jordan Tokevia Jordan's Convergys Experience June 2008 - February 2011
Job Highly motivated individual seeking opportunities in managment
Industry Human Resources
Experience
Convergys June 2008 - February 2011
K mart January 2009 - July 2009
Skills
Call Centers, Team Leadership, Customer Support, Troubleshooting, Customer Experience, Workforce Management, Windows 7, Customer Service, Customer Retention, Time Management, Technical Support, Team Management, Call Center Development, Microsoft Office, Wireless Networking, Windows Vista, Windows, XP, Laptops, VoIP, Training, Outlook, Leadership, Data Entry, Sales, Management
Education
Colorado Technical University 2015 — 2017
Master of Business Administration (M.B.A.), Finance, General
Colorado Technical University 2013 — 2015
Bachelors of Sience in Business Administration, Management, 3.6
Starkville High School 2000 — 2004
High School
Convergys June 2008 - February 2011
K mart January 2009 - July 2009
Skills
Call Centers, Team Leadership, Customer Support, Troubleshooting, Customer Experience, Workforce Management, Windows 7, Customer Service, Customer Retention, Time Management, Technical Support, Team Management, Call Center Development, Microsoft Office, Wireless Networking, Windows Vista, Windows, XP, Laptops, VoIP, Training, Outlook, Leadership, Data Entry, Sales, Management
Education
Colorado Technical University 2015 — 2017
Master of Business Administration (M.B.A.), Finance, General
Colorado Technical University 2013 — 2015
Bachelors of Sience in Business Administration, Management, 3.6
Starkville High School 2000 — 2004
High School
Aaron Feinberg Aaron Feinberg's Convergys Experience September 2000 - May 2002
Job Sr. Director of Operations at Asurion
Industry Consumer Services
Experience
N.E.W. Customer Service Companies, Inc February 2010 - Present
Asurion September 2002 - Present
NATIONAL ELECTRONICS March 2005 - February 2010
N.E.W. Customer Service Companies, Inc August 2004 - March 2005
N.E.W. Customer Service Companies, Inc September 2002 - August 2004
Convergys September 2000 - May 2002
BROOKSTONE BY August 1999 - September 2000
Brookstone August 1999 - August 2000
TeleService Resources June 1993 - August 1999
Skills
Call Center, Customer Service, Customer Satisfaction, Budgets, Relationship Management, System Administration, Technical Project..., Employee Relations, Employee Engagement, Employee Management, Coaching, Performance Management, Call Centers, Cross-functional Team..., Management, Program Management, Call Center Development, Team Building, Process Improvement, Leadership, Account Management, Project Management, Contact Center..., Business Analysis, Employee Training, Outsourcing, Customer Experience, Human Resources, Analysis, Quality Assurance, Strategic Planning
Education
Columbus State University 1994 — 1995
James Madison University 1992 — 1994
N.E.W. Customer Service Companies, Inc February 2010 - Present
Asurion September 2002 - Present
NATIONAL ELECTRONICS March 2005 - February 2010
N.E.W. Customer Service Companies, Inc August 2004 - March 2005
N.E.W. Customer Service Companies, Inc September 2002 - August 2004
Convergys September 2000 - May 2002
BROOKSTONE BY August 1999 - September 2000
Brookstone August 1999 - August 2000
TeleService Resources June 1993 - August 1999
Skills
Call Center, Customer Service, Customer Satisfaction, Budgets, Relationship Management, System Administration, Technical Project..., Employee Relations, Employee Engagement, Employee Management, Coaching, Performance Management, Call Centers, Cross-functional Team..., Management, Program Management, Call Center Development, Team Building, Process Improvement, Leadership, Account Management, Project Management, Contact Center..., Business Analysis, Employee Training, Outsourcing, Customer Experience, Human Resources, Analysis, Quality Assurance, Strategic Planning
Education
Columbus State University 1994 — 1995
James Madison University 1992 — 1994
Jason Dover's Convergys Experience September 2004 - October 2005
Job Systems Engineer at Carolina West Wireless
Industry Telecommunications
Experience
Carolina West Wireless May 2014 - Present
Yadkin Valley Telecom January 2006 - October 2013
AT&T Mobility October 2005 - January 2006
Convergys September 2004 - October 2005
Sprint Nextel October 2000 - August 2004
Intermedia Communications January 1997 - May 2000
WorldCom October 1995 - June 1996
United States Air Force December 1992 - October 1995
Skills
Telecommunications, VoIP, Switches, Network Design, SIP, Wireless, SS7, Routing, IP, Troubleshooting, Network Engineering, CDMA, 3G, Computer Network..., Integration, Unified Communications, ISDN, Fiber Optics, Testing, Networking, Ethernet, TDM, Telephony, TCP/IP, Call Centers, Network Architecture, Avaya, System Deployment, Frame Relay, T1, 2G, Cellular Communications, Wireless Networking, GSM, WAN
Education
Valley View High School 1989 — 1992
Community College of the Air Force
Electrical and Electronics Engineering
Carolina West Wireless May 2014 - Present
Yadkin Valley Telecom January 2006 - October 2013
AT&T Mobility October 2005 - January 2006
Convergys September 2004 - October 2005
Sprint Nextel October 2000 - August 2004
Intermedia Communications January 1997 - May 2000
WorldCom October 1995 - June 1996
United States Air Force December 1992 - October 1995
Skills
Telecommunications, VoIP, Switches, Network Design, SIP, Wireless, SS7, Routing, IP, Troubleshooting, Network Engineering, CDMA, 3G, Computer Network..., Integration, Unified Communications, ISDN, Fiber Optics, Testing, Networking, Ethernet, TDM, Telephony, TCP/IP, Call Centers, Network Architecture, Avaya, System Deployment, Frame Relay, T1, 2G, Cellular Communications, Wireless Networking, GSM, WAN
Education
Valley View High School 1989 — 1992
Community College of the Air Force
Electrical and Electronics Engineering
Scott Behunin Scott Behunin's Convergys Experience April 2010 - September 2010
Job EUS Service Manager at Unisys
Industry Consumer Services
Experience
Unisys November 2013 - Present
Unisys March 2012 - November 2013
Convergys Corp November 1995 - March 2012
Convergys April 2010 - September 2010
Macey's Food Stores May 1993 - November 1995
Skills
Performance Management, Team Building, Customer Service, Data Analysis, Program Management, Call Center, Employee Relations, Benefits Administration, Human Resources, Workforce Management, Employee Training, Call Centers, Public Speaking, Management, Coaching, Leadership, Operations Management, Training, Team Leadership, Time Management, Recruiting, Leadership Development, Staff Development, Budgets, Outlook, Vendor Management, Process Improvement, Customer Satisfaction, Sales, Onboarding, Outsourcing, Quality Assurance, Employee Engagement, Analysis, Microsoft Excel, Employee Benefits, Organizational..., Troubleshooting, Interviews, Project Planning, Conflict Resolution, Policy, Risk Management, Manage Client..., Sla, Process Scheduler, BPO, Avaya, Transition Management, Strategic Planning
Education
Columbia College 2006 — 2009
Bachelor, Business Administration with a minor in Psychology
Eagle Gate College 2004 — 2005
Associates, Business
Unisys November 2013 - Present
Unisys March 2012 - November 2013
Convergys Corp November 1995 - March 2012
Convergys April 2010 - September 2010
Macey's Food Stores May 1993 - November 1995
Skills
Performance Management, Team Building, Customer Service, Data Analysis, Program Management, Call Center, Employee Relations, Benefits Administration, Human Resources, Workforce Management, Employee Training, Call Centers, Public Speaking, Management, Coaching, Leadership, Operations Management, Training, Team Leadership, Time Management, Recruiting, Leadership Development, Staff Development, Budgets, Outlook, Vendor Management, Process Improvement, Customer Satisfaction, Sales, Onboarding, Outsourcing, Quality Assurance, Employee Engagement, Analysis, Microsoft Excel, Employee Benefits, Organizational..., Troubleshooting, Interviews, Project Planning, Conflict Resolution, Policy, Risk Management, Manage Client..., Sla, Process Scheduler, BPO, Avaya, Transition Management, Strategic Planning
Education
Columbia College 2006 — 2009
Bachelor, Business Administration with a minor in Psychology
Eagle Gate College 2004 — 2005
Associates, Business
Darlene Swartz, PMP Darlene Swartz, PMP's Convergys Experience August 2007 - April 2009
Job Consultant, Business Analysis at NGA Human Resources
Industry Information Technology and Services
Experience
NGA Human Resources February 2013 - Present
NGA Human Resources April 2009 - February 2013
Convergys August 2007 - April 2009
Convergys October 2003 - August 2007
Convergys December 2000 - October 2003
Convergys January 2000 - December 2000
Leader Insurance Company April 1997 - December 1997
Leader Insurance Company April 1994 - April 1997
Skills
Business Analysis, Visio, Requirements Analysis, SDLC, Software Documentation, Process Improvement, MS Project, Program Management, Project Management, Management, PMP, SharePoint, Software Development, Vendor Management, Contract Management, Training, Change Management, QuickBase
Education
The George Washington University 2000 — 2003
Masters Certificate, Project Management
Wheaton College Graduate School 1998 — 1999
M.A., Educational Ministries
University of Missouri-Columbia 1989 — 1992
B.A., French
Columbia International University 1987 — 1989
A.A., Biblical Studies
NGA Human Resources February 2013 - Present
NGA Human Resources April 2009 - February 2013
Convergys August 2007 - April 2009
Convergys October 2003 - August 2007
Convergys December 2000 - October 2003
Convergys January 2000 - December 2000
Leader Insurance Company April 1997 - December 1997
Leader Insurance Company April 1994 - April 1997
Skills
Business Analysis, Visio, Requirements Analysis, SDLC, Software Documentation, Process Improvement, MS Project, Program Management, Project Management, Management, PMP, SharePoint, Software Development, Vendor Management, Contract Management, Training, Change Management, QuickBase
Education
The George Washington University 2000 — 2003
Masters Certificate, Project Management
Wheaton College Graduate School 1998 — 1999
M.A., Educational Ministries
University of Missouri-Columbia 1989 — 1992
B.A., French
Columbia International University 1987 — 1989
A.A., Biblical Studies
Dennis Morgan Dennis Morgan's Convergys Experience July 2008 - June 2009
Job
Industry Management Consulting
Experience
Accenture March 2010 - March 2013
Customer Care/Experience Consultant July 2009 - March 2010
Convergys July 2008 - June 2009
eLoyalty May 2004 - July 2008
Spherion 1999 - 2004
American Express Business Travel Customer Service 1996 - 2000
NYNEX (now VERIZON) 1979 - 1996
Skills
Customer Relations, Customer Service, Customer Experience, Customer Retention, Contact Centre, Contact Management, Training Delivery, Staff Management, Staff Development, Staff Mentoring, Callcenter, Call Control, Call Routing, Workforce Planning, Workforce Management, Workforce Training, Incentive Programs, Performance Management, Performance Analysis, Performance Improvement, Performance Appraisal, Performance Measurement, Customer Satisfaction, Customer Satisfaction..., Contact Centers, Business Process..., Business Case, Business Transformation, Management Consulting, Consulting, Leadership, Customer Satisfaction..., CRM, Executive Management, Management, Workforce Development, Outsourcing, Organizational Design, Project Planning, Business Process..., Coaching, Vendor Management, BPO, Call Centers
Education
Columbia Business School
Certificate, Sales Management
Old Dominion University
BA, Pol Sci/Pre-Law
Southern New Hampshire University
MBA, Operations Management
University of Pennsylvania - The Wharton School
Certificate, Service Management
Accenture March 2010 - March 2013
Customer Care/Experience Consultant July 2009 - March 2010
Convergys July 2008 - June 2009
eLoyalty May 2004 - July 2008
Spherion 1999 - 2004
American Express Business Travel Customer Service 1996 - 2000
NYNEX (now VERIZON) 1979 - 1996
Skills
Customer Relations, Customer Service, Customer Experience, Customer Retention, Contact Centre, Contact Management, Training Delivery, Staff Management, Staff Development, Staff Mentoring, Callcenter, Call Control, Call Routing, Workforce Planning, Workforce Management, Workforce Training, Incentive Programs, Performance Management, Performance Analysis, Performance Improvement, Performance Appraisal, Performance Measurement, Customer Satisfaction, Customer Satisfaction..., Contact Centers, Business Process..., Business Case, Business Transformation, Management Consulting, Consulting, Leadership, Customer Satisfaction..., CRM, Executive Management, Management, Workforce Development, Outsourcing, Organizational Design, Project Planning, Business Process..., Coaching, Vendor Management, BPO, Call Centers
Education
Columbia Business School
Certificate, Sales Management
Old Dominion University
BA, Pol Sci/Pre-Law
Southern New Hampshire University
MBA, Operations Management
University of Pennsylvania - The Wharton School
Certificate, Service Management
Donna Rennie, MBA Donna Rennie, MBA's Convergys Experience August 2003 - November 2004
Job Human Resources Consultant
Industry Human Resources
Experience
Self-Employed March 2013 - Present
2Keys Corporation November 2011 - March 2013
Bank of America September 2010 - August 2011
Canada Post May 2008 - May 2010
Canada Post November 2004 - May 2008
Convergys August 2003 - November 2004
Pauwels Trafo Belgium June 2000 - August 2003
CN July 1998 - August 2000
CN January 1998 - August 2000
CN January 1995 - June 1998
Skills
Human Resources, Employee Relations, Personnel Management, Change Management, Employee Engagement, Organizational..., Performance Management, Succession Planning, Organizational..., Labor Relations, Workforce Planning, Training, Deferred Compensation, Leadership, Talent Acquisition, Talent Management, Strategy, Management, Employment Law, Policy, Organizational Design, HRIS, HR Policies, Job Descriptions, CRM, Sourcing, Onboarding, Employee Benefits, Recruiting, Business Transformation, Technical Recruiting, Employee Training, Job Evaluation, Executive Coaching, Conflict Resolution, Call Centers, Employer Branding, HR Consulting, Executive Search, Benefits Administration, Interviews, Career Development, Budgets, HR Transformation, Applicant Tracking..., Business Process, Coaching, New Hire Orientations, Leadership Development, Compensation & Benefit
Education
University of Manitoba 1998 — 2001
MBA, Marketing
Concordia University 1986 — 1991
BA Specialization, Psychology
Self-Employed March 2013 - Present
2Keys Corporation November 2011 - March 2013
Bank of America September 2010 - August 2011
Canada Post May 2008 - May 2010
Canada Post November 2004 - May 2008
Convergys August 2003 - November 2004
Pauwels Trafo Belgium June 2000 - August 2003
CN July 1998 - August 2000
CN January 1998 - August 2000
CN January 1995 - June 1998
Skills
Human Resources, Employee Relations, Personnel Management, Change Management, Employee Engagement, Organizational..., Performance Management, Succession Planning, Organizational..., Labor Relations, Workforce Planning, Training, Deferred Compensation, Leadership, Talent Acquisition, Talent Management, Strategy, Management, Employment Law, Policy, Organizational Design, HRIS, HR Policies, Job Descriptions, CRM, Sourcing, Onboarding, Employee Benefits, Recruiting, Business Transformation, Technical Recruiting, Employee Training, Job Evaluation, Executive Coaching, Conflict Resolution, Call Centers, Employer Branding, HR Consulting, Executive Search, Benefits Administration, Interviews, Career Development, Budgets, HR Transformation, Applicant Tracking..., Business Process, Coaching, New Hire Orientations, Leadership Development, Compensation & Benefit
Education
University of Manitoba 1998 — 2001
MBA, Marketing
Concordia University 1986 — 1991
BA Specialization, Psychology
Andrew Tisoskey's Convergys Experience January 2014 - Present
Job Site Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2014 - Present
Convergys January 2011 - December 2013
Convergys 2005 - 2010
Convergys 2003 - 2005
Sitel 2003 - 2004
Sitel 2002 - 2003
Skills
Call Center, Client Services, Operations Management, Coaching, Program Management, Customer Service, People Management, Customer Relations, Change Management, BPO, Customer Satisfaction, Team Management, Telecommunications, Performance Management, Metrics, P&L Management, Quality Management, Quality Assurance, Service Delivery, Mentoring, Team Building, Team Leadership, Outsourcing, Vendor Management, Management, Process Improvement, Call Centers, Training, Leadership, Employee Relations, Workforce Management, Business Analysis, Business Process..., Contact Centers, CRM, Customer Retention, Offshoring, Call Center Development, Cross-functional Team..., Sla, Customer Experience, Recruiting, Project Management, Employee Engagement, Strategic Planning, Strategy
Education
University of North Carolina at Charlotte 2001 — 2004
Business Administration
Community College of Rhode Island 1999 — 2001
Convergys January 2014 - Present
Convergys January 2011 - December 2013
Convergys 2005 - 2010
Convergys 2003 - 2005
Sitel 2003 - 2004
Sitel 2002 - 2003
Skills
Call Center, Client Services, Operations Management, Coaching, Program Management, Customer Service, People Management, Customer Relations, Change Management, BPO, Customer Satisfaction, Team Management, Telecommunications, Performance Management, Metrics, P&L Management, Quality Management, Quality Assurance, Service Delivery, Mentoring, Team Building, Team Leadership, Outsourcing, Vendor Management, Management, Process Improvement, Call Centers, Training, Leadership, Employee Relations, Workforce Management, Business Analysis, Business Process..., Contact Centers, CRM, Customer Retention, Offshoring, Call Center Development, Cross-functional Team..., Sla, Customer Experience, Recruiting, Project Management, Employee Engagement, Strategic Planning, Strategy
Education
University of North Carolina at Charlotte 2001 — 2004
Business Administration
Community College of Rhode Island 1999 — 2001
Dustin Crump Dustin Crump's Convergys Experience June 2007 - September 2008
Job Support Analyst at Peak 10
Industry Information Technology and Services
Experience
Peak 10 March 2013 - Present
Lowe's Home Improvement October 2008 - February 2013
Convergys June 2007 - September 2008
Wal-Mart October 2001 - September 2005
Skills
Customer Service, Active Directory, Problem Solving, Windows, Microsoft Office, Linux System..., Networking, Java, Fortinet, VPN, Computer Hardware, Call Centers
Education
Colorado Technical University 2008 — 2010
AS, Information Technology
Peak 10 March 2013 - Present
Lowe's Home Improvement October 2008 - February 2013
Convergys June 2007 - September 2008
Wal-Mart October 2001 - September 2005
Skills
Customer Service, Active Directory, Problem Solving, Windows, Microsoft Office, Linux System..., Networking, Java, Fortinet, VPN, Computer Hardware, Call Centers
Education
Colorado Technical University 2008 — 2010
AS, Information Technology
Jean Pierre Arroyo Jean Pierre Arroyo's Convergys Experience August 2015 - Present
Job Technical Support Professional at Convergys
Industry Information Technology and Services
Experience
Convergys August 2015 - Present
US Air Force Reserve March 2015 - Present
U.S. Department of Veterans Affairs July 2015 - August 2015
United States Air Force Security Forces March 2011 - February 2015
American Eagle Airlines October 2007 - February 2015
Beachbody June 2011 - January 2014
Air National Guard September 2002 - March 2011
Skills
Military, Training, Security Clearance, Command, Microsoft Office, Management, Weapons, Military Experience, Leadership, Military Operations, Customer Service, Team Building, Operational Planning, Emergency Management, DoD, Defence, Program Management, Security, Air Force, Government, Operations Management, Team Leadership, Force Protection, Human Resources, Law Enforcement, Military Logistics, Counterterrorism, Organizational..., SFMIS, Weapons Inventory, Physical Security, Homeland Security, Weapons Training, Inventory Management, Aviation, Strategic Planning, Public Speaking, Budgets, Process Improvement, Policy, Military Training, Defense
Education
New Horizons Computer Learning Center of Tampa 2015 — 2016
A+, Network+, Security+, MCSA, CEH, CASP and CCNE, Information Technology, Certifications in progress
Colorado Technical University 2014 — 2016
Master’s Degree, Master degree in Bussiness Management with a concentration in Human Resources Management in progress, Paused
Comunity College of the Air Force 2007 — 2009
Associate's degree, Criminal Justice/Police Science
Interamerican University of Puerto Rico 2000 — 2008
Bachelors Degree, Business Administration in Management
Convergys August 2015 - Present
US Air Force Reserve March 2015 - Present
U.S. Department of Veterans Affairs July 2015 - August 2015
United States Air Force Security Forces March 2011 - February 2015
American Eagle Airlines October 2007 - February 2015
Beachbody June 2011 - January 2014
Air National Guard September 2002 - March 2011
Skills
Military, Training, Security Clearance, Command, Microsoft Office, Management, Weapons, Military Experience, Leadership, Military Operations, Customer Service, Team Building, Operational Planning, Emergency Management, DoD, Defence, Program Management, Security, Air Force, Government, Operations Management, Team Leadership, Force Protection, Human Resources, Law Enforcement, Military Logistics, Counterterrorism, Organizational..., SFMIS, Weapons Inventory, Physical Security, Homeland Security, Weapons Training, Inventory Management, Aviation, Strategic Planning, Public Speaking, Budgets, Process Improvement, Policy, Military Training, Defense
Education
New Horizons Computer Learning Center of Tampa 2015 — 2016
A+, Network+, Security+, MCSA, CEH, CASP and CCNE, Information Technology, Certifications in progress
Colorado Technical University 2014 — 2016
Master’s Degree, Master degree in Bussiness Management with a concentration in Human Resources Management in progress, Paused
Comunity College of the Air Force 2007 — 2009
Associate's degree, Criminal Justice/Police Science
Interamerican University of Puerto Rico 2000 — 2008
Bachelors Degree, Business Administration in Management
Charletta Vaughn Charletta Vaughn's Convergys Experience January 2015 - June 2015
Job Bachelor's Degree in Health Care Management
Industry Hospital & Health Care
Experience
Convergys January 2015 - June 2015
Tropical Foods (Tropical Nut & Fruit) October 2012 - October 2013
Queens University of Charlotte Bookstore July 2012 - September 2012
Rainbow Apparel Co May 2008 - December 2010
Skills
Customer Service, Inventory Management, Medical Terminology, Data Entry, Marketing, Cashiering, Filing, Critical Thinking, Sales, Team-oriented, Strategic Planning, Dependable Team Player, Microsoft Excel, Healthcare Management, Phone Etiquette, Multi-line Phone, Office Administration, Cash-flow Management, HIPAA, Microsoft Office, Anatomy, Human Resources, Typing, Systems Analysis, Social Perceptiveness, Clerical Skills, Problem Solving, Reading Comprehension, Oral & Written...
Education
Colorado Technical University 2013 — 2014
Bachelor of Science, Health/Health Care Administration/Management, 3.79/4.0
Fayetteville State University 2005 — 2009
None, Registered Nursing/Registered Nurse
Convergys January 2015 - June 2015
Tropical Foods (Tropical Nut & Fruit) October 2012 - October 2013
Queens University of Charlotte Bookstore July 2012 - September 2012
Rainbow Apparel Co May 2008 - December 2010
Skills
Customer Service, Inventory Management, Medical Terminology, Data Entry, Marketing, Cashiering, Filing, Critical Thinking, Sales, Team-oriented, Strategic Planning, Dependable Team Player, Microsoft Excel, Healthcare Management, Phone Etiquette, Multi-line Phone, Office Administration, Cash-flow Management, HIPAA, Microsoft Office, Anatomy, Human Resources, Typing, Systems Analysis, Social Perceptiveness, Clerical Skills, Problem Solving, Reading Comprehension, Oral & Written...
Education
Colorado Technical University 2013 — 2014
Bachelor of Science, Health/Health Care Administration/Management, 3.79/4.0
Fayetteville State University 2005 — 2009
None, Registered Nursing/Registered Nurse
Jim Minks Jim Minks's Convergys Experience 1989 - 1995
Job Oracle Project Manager II at CSX Transportation
Industry Information Technology and Services
Experience
Oracle September 1995 - March 2011
Convergys 1989 - 1995
One Valley June 1986 - September 1988
Skills
ITIL, High Availability, Identity Management, Executive Management, Team Building, Project Portfolio..., Project Management, Unix, Oracle, Software Development, Security, Program Management, Performance Tuning, Oracle E-Business Suite, Change Management, Databases, Enterprise Content..., SaaS, Infrastructure, Management, Business Analysis, Integration, Enterprise Architecture, Architectures, PMP
Education
Concord University 1982 — 1986
Bachelor of Science (BS), Computer Science
Gauley Bridge High School 1979 — 1982
Oracle September 1995 - March 2011
Convergys 1989 - 1995
One Valley June 1986 - September 1988
Skills
ITIL, High Availability, Identity Management, Executive Management, Team Building, Project Portfolio..., Project Management, Unix, Oracle, Software Development, Security, Program Management, Performance Tuning, Oracle E-Business Suite, Change Management, Databases, Enterprise Content..., SaaS, Infrastructure, Management, Business Analysis, Integration, Enterprise Architecture, Architectures, PMP
Education
Concord University 1982 — 1986
Bachelor of Science (BS), Computer Science
Gauley Bridge High School 1979 — 1982
Ida Gibson Ida Gibson's Convergys Experience 2012 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Toccara Hall Toccara Hall's Convergys Experience September 2011 - February 2012
Job Customer Care Consultant at JEA
Industry Security and Investigations
Experience
JEA January 2015 - Present
Safetouch Security Systems December 2013 - January 2015
JEA 2015 - 2015
JEA 2015 - 2015
Enhanced Recovery Company, LLC November 2012 - November 2013
McDonald's Corporation June 2011 - November 2012
Convergys September 2011 - February 2012
Dr. Johnny N Jada, MD Pediatrics December 2009 - June 2010
NCO Financial 2004 - 2006
Skills
Customer Service, Collections, Medical Assisting, Typing, 10 Key, Data Entry, OSHA Certified, Cpr Certified, Internet, Microsoft Word, Word Processing, Microsoft Office, Microsoft Excel, Fax, Cashiering, Customer Experience, Phone Etiquette, Filing, Telephone Skills, Time Management
Education
Concorde Career Institute-Jacksonville 2009 — 2009
Technical Diploma, Medical/Clinical Assistant
Terry Parker High School 1997 — 2001
High School, High School/Secondary Diplomas and Certificates
JEA January 2015 - Present
Safetouch Security Systems December 2013 - January 2015
JEA 2015 - 2015
JEA 2015 - 2015
Enhanced Recovery Company, LLC November 2012 - November 2013
McDonald's Corporation June 2011 - November 2012
Convergys September 2011 - February 2012
Dr. Johnny N Jada, MD Pediatrics December 2009 - June 2010
NCO Financial 2004 - 2006
Skills
Customer Service, Collections, Medical Assisting, Typing, 10 Key, Data Entry, OSHA Certified, Cpr Certified, Internet, Microsoft Word, Word Processing, Microsoft Office, Microsoft Excel, Fax, Cashiering, Customer Experience, Phone Etiquette, Filing, Telephone Skills, Time Management
Education
Concorde Career Institute-Jacksonville 2009 — 2009
Technical Diploma, Medical/Clinical Assistant
Terry Parker High School 1997 — 2001
High School, High School/Secondary Diplomas and Certificates
Jazmyne Gray's Convergys Experience February 2012 - November 2012
Job Pharmacy Benefit Analyst at Argus Health Systems
Industry Hospital & Health Care
Experience
Argus Health Systems April 2014 - Present
UnitedHealth Group November 2012 - July 2014
Convergys February 2012 - November 2012
Heartland Health Laboratory September 2011 - January 2012
Skills
Hospitals, Healthcare, Phlebotomy, Medical Terminology, Nursing, Healthcare Management, BLS, Clinical Research, EMR, Vital Signs, Cpr Certified, EKG, HIPAA, ICD-9, CPT, Phone Etiquette, First Aid, Laboratory, Documentations, Health Insurance, Medical Assisting, Patient Education, Telephone Skills, Medicare
Education
Concorde Career Colleges 2011 — 2011
College Diploma, Medical/Clinical Assistant
Southwest Early College Campus 2008 — 2011
High School Diploma, All Studies
Argus Health Systems April 2014 - Present
UnitedHealth Group November 2012 - July 2014
Convergys February 2012 - November 2012
Heartland Health Laboratory September 2011 - January 2012
Skills
Hospitals, Healthcare, Phlebotomy, Medical Terminology, Nursing, Healthcare Management, BLS, Clinical Research, EMR, Vital Signs, Cpr Certified, EKG, HIPAA, ICD-9, CPT, Phone Etiquette, First Aid, Laboratory, Documentations, Health Insurance, Medical Assisting, Patient Education, Telephone Skills, Medicare
Education
Concorde Career Colleges 2011 — 2011
College Diploma, Medical/Clinical Assistant
Southwest Early College Campus 2008 — 2011
High School Diploma, All Studies
Akeila Herron Akeila Herron's Convergys Experience September 2008 - January 2009
Job Student at Colorado Technical University
Industry Security and Investigations
Experience
Colorado Technical University June 2009 - Present
Quest Diagnostics February 2010 - August 2010
Convergys September 2008 - January 2009
Convergy's September 2008 - January 2009
Walmart April 2000 - May 2008
Walmart January 2000 - May 2008
Skills
10-key, Typing, Word, Excel, Microsoft Office, Filing, PBX, Customer Service, Accounting, Medical Terminology, Cash Handling, Customer Relations, Collections, Retail
Education
Colorado Technical University 2009 — 2012
Colorado Technical University North Kansas 2009 — 2012
Bachelor, the Criminal Justice
Colorado Technical University June 2009 - Present
Quest Diagnostics February 2010 - August 2010
Convergys September 2008 - January 2009
Convergy's September 2008 - January 2009
Walmart April 2000 - May 2008
Walmart January 2000 - May 2008
Skills
10-key, Typing, Word, Excel, Microsoft Office, Filing, PBX, Customer Service, Accounting, Medical Terminology, Cash Handling, Customer Relations, Collections, Retail
Education
Colorado Technical University 2009 — 2012
Colorado Technical University North Kansas 2009 — 2012
Bachelor, the Criminal Justice
Daniel Reed Daniel Reed's Convergys Experience December 1995 - September 1998
Job Patient Safety Engineer at CHRISTUS Health
Industry Hospital & Health Care
Experience
Dell August 2012 - February 2014
Cincinnati Children's Hospital Medical Center March 2009 - May 2012
UnitedHealth Group December 2007 - July 2008
WellPoint November 2005 - November 2007
Anthem October 1998 - November 2007
Convergys December 1995 - September 1998
Broan-NuTone LLC April 1994 - September 1995
Johnson & Johnson September 1991 - March 1994
Monsanto Company July 1979 - August 1991
Skills
Process Improvement, Program Management, Six Sigma, Leadership, Strategic Planning, Operations Management, Change Management, Strategy, Quality Improvement, Lean Manufacturing, Business Process..., Process Engineering, Financial Reporting, Management, Quality Management, PMP, Revenue Cycle, Healthcare, Risk Management, Product Innovation, Resource Management, Return on Investment, Analysis, Organizational..., Training, SharePoint, Cross-functional Team..., Value Stream Mapping, PMO, Governance, Project Management, Project Planning, Project Portfolio..., Quality Assurance, Microsoft Project, Budgets, Statistics, Collaborative Problem..., Decision Analysis, Lean Operations, Creative Solutions, Agile Methodologies, MS Project, Performance Improvement, Coaching, Lean Management, Healthcare Management, Healthcare Consulting
Education
Rose-Hulman Institute of Technology 1975 — 1979
BSME
University of Dayton 1982 — 1985
MSME
Kepner - Tregoe 1991 — 1993
Instructor
The George Washington University 1996 — 1998
Masters Certificate in Project Management
Columbus State 2011 — 2012
Health Care IT
Dell August 2012 - February 2014
Cincinnati Children's Hospital Medical Center March 2009 - May 2012
UnitedHealth Group December 2007 - July 2008
WellPoint November 2005 - November 2007
Anthem October 1998 - November 2007
Convergys December 1995 - September 1998
Broan-NuTone LLC April 1994 - September 1995
Johnson & Johnson September 1991 - March 1994
Monsanto Company July 1979 - August 1991
Skills
Process Improvement, Program Management, Six Sigma, Leadership, Strategic Planning, Operations Management, Change Management, Strategy, Quality Improvement, Lean Manufacturing, Business Process..., Process Engineering, Financial Reporting, Management, Quality Management, PMP, Revenue Cycle, Healthcare, Risk Management, Product Innovation, Resource Management, Return on Investment, Analysis, Organizational..., Training, SharePoint, Cross-functional Team..., Value Stream Mapping, PMO, Governance, Project Management, Project Planning, Project Portfolio..., Quality Assurance, Microsoft Project, Budgets, Statistics, Collaborative Problem..., Decision Analysis, Lean Operations, Creative Solutions, Agile Methodologies, MS Project, Performance Improvement, Coaching, Lean Management, Healthcare Management, Healthcare Consulting
Education
Rose-Hulman Institute of Technology 1975 — 1979
BSME
University of Dayton 1982 — 1985
MSME
Kepner - Tregoe 1991 — 1993
Instructor
The George Washington University 1996 — 1998
Masters Certificate in Project Management
Columbus State 2011 — 2012
Health Care IT
Jarvis Beauchamp Jarvis Beauchamp's Convergys Experience May 2006 - July 2006
Job Military Working Dog Trainer at United States Air Force
Industry Law Enforcement
Experience
United States Air Force October 2014 - Present
United States Air Force September 2009 - September 2014
Sears Holdings Corporation November 2009 - September 2012
United States Air Force September 2006 - June 2009
Cingular July 2006 - September 2006
Convergys May 2006 - July 2006
Target April 2004 - July 2006
Skills
Physical Security, Asset Protection, Security Clearance, Interrogation, Surveillance, Security Management, Private Investigations, Security Operations, Enforcement, Weapons, Emergency Management, Loss Prevention, Executive Protection, Firearms, Crisis Management, Investigation, Military Operations, Military, Military Experience, Microsoft Word, PowerPoint, Excels, Outlook, Apple Safari, iMovie, Canon DSLR, Photoshop, Dog Training, Dog Aggression, Explosives Detection, Intrusion Detection, Federal Law Enforcement, Report Development, Tax, Entrepreneurship, Customer Service, Food Service Sanitation, Force Protection, Narcotics, Computer Security, Criminal Investigations, Claim Investigation, Law Enforcement, Microsoft Excel
Education
University of Maryland University College 2013 — 2015
Bachelor's Degree, Computer and Information Systems Security/Information Assurance
Community College of the Air Force 2009 — 2014
Associate's Degree, Criminal Justice/Law Enforcement Administration
harker heights high School 2002 — 2006
United States Air Force October 2014 - Present
United States Air Force September 2009 - September 2014
Sears Holdings Corporation November 2009 - September 2012
United States Air Force September 2006 - June 2009
Cingular July 2006 - September 2006
Convergys May 2006 - July 2006
Target April 2004 - July 2006
Skills
Physical Security, Asset Protection, Security Clearance, Interrogation, Surveillance, Security Management, Private Investigations, Security Operations, Enforcement, Weapons, Emergency Management, Loss Prevention, Executive Protection, Firearms, Crisis Management, Investigation, Military Operations, Military, Military Experience, Microsoft Word, PowerPoint, Excels, Outlook, Apple Safari, iMovie, Canon DSLR, Photoshop, Dog Training, Dog Aggression, Explosives Detection, Intrusion Detection, Federal Law Enforcement, Report Development, Tax, Entrepreneurship, Customer Service, Food Service Sanitation, Force Protection, Narcotics, Computer Security, Criminal Investigations, Claim Investigation, Law Enforcement, Microsoft Excel
Education
University of Maryland University College 2013 — 2015
Bachelor's Degree, Computer and Information Systems Security/Information Assurance
Community College of the Air Force 2009 — 2014
Associate's Degree, Criminal Justice/Law Enforcement Administration
harker heights high School 2002 — 2006
Tim Tompkins Tim Tompkins's Convergys Experience January 2009 - August 2011
Job Software Engineer Staff at Lockheed Martin
Industry Information Technology and Services
Experience
Lockheed Martin November 2013 - Present
Bormit LLC January 2009 - November 2013
Convergys January 2009 - August 2011
VeriSign January 2001 - December 2008
VeriSign / H.O Systems January 1997 - December 2000
WC Bradley October 1983 - January 1997
Skills
Excel, COBOL, Visio, Dreamweaver, JSP, Systems Analysis, Word, VSAM, MySQL, Inventory Management, POS, Conversions, Billing, NetBeans, J2ME, Billing Systems, Java, PowerPoint, Outlook, JCL, Access, CICS, Microsoft Office, HTML, Servlets, JavaScript, Easytrieve, Databases, Software Engineering, Unix, SQL, Web Applications, SDLC, Windows, Application Development, Linux, Software Development, Business Analysis, Mainframe, Documentation, Programming, Invoicing, Software Documentation
Education
Columbus State University 1978 — 1982
BS, Mathematics
Columbus State University 1978 — 1982
Bachelor of Science (BS), Mathematics
Lockheed Martin November 2013 - Present
Bormit LLC January 2009 - November 2013
Convergys January 2009 - August 2011
VeriSign January 2001 - December 2008
VeriSign / H.O Systems January 1997 - December 2000
WC Bradley October 1983 - January 1997
Skills
Excel, COBOL, Visio, Dreamweaver, JSP, Systems Analysis, Word, VSAM, MySQL, Inventory Management, POS, Conversions, Billing, NetBeans, J2ME, Billing Systems, Java, PowerPoint, Outlook, JCL, Access, CICS, Microsoft Office, HTML, Servlets, JavaScript, Easytrieve, Databases, Software Engineering, Unix, SQL, Web Applications, SDLC, Windows, Application Development, Linux, Software Development, Business Analysis, Mainframe, Documentation, Programming, Invoicing, Software Documentation
Education
Columbus State University 1978 — 1982
BS, Mathematics
Columbus State University 1978 — 1982
Bachelor of Science (BS), Mathematics
Anthony Curto Anthony Curto's Convergys Experience February 2011 - December 2012
Job Customer Service
Industry Retail
Experience
Convergys February 2011 - December 2012
Hot Topic July 2008 - July 2008
Dial America January 2008 - February 2008
Green Mountain Energy Company March 2007 - May 2007
Texas Campaign for the Environment January 2007 - March 2007
Self Employed January 2006 - July 2006
GlobalTec Solutions May 2005 - November 2005
Mellon Financial July 2002 - April 2003
Starbucks Coffee Company December 2000 - February 2002
CompUSA October 1999 - February 2000
Education
Texas A&M University-Commerce 2004 — 2005
N/A, Computer Science
Columbus State University 1997 — 1998
data processing, mainframe programming. Cobol, Assembler
Convergys February 2011 - December 2012
Hot Topic July 2008 - July 2008
Dial America January 2008 - February 2008
Green Mountain Energy Company March 2007 - May 2007
Texas Campaign for the Environment January 2007 - March 2007
Self Employed January 2006 - July 2006
GlobalTec Solutions May 2005 - November 2005
Mellon Financial July 2002 - April 2003
Starbucks Coffee Company December 2000 - February 2002
CompUSA October 1999 - February 2000
Education
Texas A&M University-Commerce 2004 — 2005
N/A, Computer Science
Columbus State University 1997 — 1998
data processing, mainframe programming. Cobol, Assembler
David Getchell David Getchell's Convergys Experience 2011 - 2014
Job Experienced Sales and Customer Service Leader. Ready to lead the way into the Customer Service Battle Ground.
Industry Consumer Services
Experience
Mediacom Communications July 2015 - Present
Mediacom Communications July 2014 - July 2015
Convergys 2011 - 2014
Pizza Hut January 2007 - February 2011
Liberty National Life Insurance Company June 2006 - May 2007
United States Air Force July 2000 - October 2006
Skills
Customer Satisfaction, Customer Service, Sales Management, Operations Management, Sales, Cable Television, Satellite Communications, Military, Restaurant Management, Life Insurance, Microsoft Office, Process Improvement, Team Building, Business Strategy, Call Centers, Negotiation, Team Leadership, Account Management, Training, Customer Experience, Customer Retention, Management, Telecommunications, Troubleshooting
Education
Community College of the Air Force 2000 — 2006
Associate of Arts and Sciences (A.A.S.)
Mediacom Communications July 2015 - Present
Mediacom Communications July 2014 - July 2015
Convergys 2011 - 2014
Pizza Hut January 2007 - February 2011
Liberty National Life Insurance Company June 2006 - May 2007
United States Air Force July 2000 - October 2006
Skills
Customer Satisfaction, Customer Service, Sales Management, Operations Management, Sales, Cable Television, Satellite Communications, Military, Restaurant Management, Life Insurance, Microsoft Office, Process Improvement, Team Building, Business Strategy, Call Centers, Negotiation, Team Leadership, Account Management, Training, Customer Experience, Customer Retention, Management, Telecommunications, Troubleshooting
Education
Community College of the Air Force 2000 — 2006
Associate of Arts and Sciences (A.A.S.)
Frankesha El-Amin Frankesha El-Amin's Convergys Experience April 2001 - September 2003
Job Owner/ Operator at Divine Inspiration Jewelry & Accessories
Industry Apparel & Fashion
Experience
Divine Inspiration Jewelry & Accessories June 2012 - Present
Divine Inspiration Jewelry & Accessories June 2012 - Present
Divine Inspiration Jewelry & Accessories June 2012 - Present
Convergys April 2001 - September 2003
BP July 1998 - October 2000
Skills
Fashion, Marketing Strategy, Apparel, Retail, Merchandising, Product Development, Social Media Marketing, Marketing, E-commerce, Brand Development, Social Media, Entrepreneurship, Advertising, Sales, Customer Service, Social Networking, Cashiering, Microsoft Office, Visual Merchandising, Photoshop
Education
Concorde Career Institute-Jacksonville 2002 — 2003
Expanded duties assistant, Dental Assisting/Assistant
William M Raines Sr High School 1995 — 1999
Regular/General High School/Secondary Diploma Program
Divine Inspiration Jewelry & Accessories June 2012 - Present
Divine Inspiration Jewelry & Accessories June 2012 - Present
Divine Inspiration Jewelry & Accessories June 2012 - Present
Convergys April 2001 - September 2003
BP July 1998 - October 2000
Skills
Fashion, Marketing Strategy, Apparel, Retail, Merchandising, Product Development, Social Media Marketing, Marketing, E-commerce, Brand Development, Social Media, Entrepreneurship, Advertising, Sales, Customer Service, Social Networking, Cashiering, Microsoft Office, Visual Merchandising, Photoshop
Education
Concorde Career Institute-Jacksonville 2002 — 2003
Expanded duties assistant, Dental Assisting/Assistant
William M Raines Sr High School 1995 — 1999
Regular/General High School/Secondary Diploma Program
William Frisbee William Frisbee's Convergys Experience 2010 - 2011
Job Healthcare
Industry Hospital & Health Care
Experience
Convergys 2010 - 2011
Reliance Aerotech Services 2003 - 2005
CopyFax 1999 - 2003
United States Marine Corps 1995 - 1999
Skills
Aerospace, Office Administration, Project Management, Quality Management, Operations Management, Event Management, Program Management, Leadership, Maintenance & Repair, Team Building, Team Leadership, Customer Service, Marketing, Strategic Planning, Training, Sales, Public Speaking, Microsoft Excel, Microsoft Office, Management
Education
University of Phoenix 2012 — 2014
Associate's degree, Health/Health Care Administration/Management
Concorde Career Institute-Jacksonville 2006 — 2007
Nursing Science
St. Johns River State College
Convergys 2010 - 2011
Reliance Aerotech Services 2003 - 2005
CopyFax 1999 - 2003
United States Marine Corps 1995 - 1999
Skills
Aerospace, Office Administration, Project Management, Quality Management, Operations Management, Event Management, Program Management, Leadership, Maintenance & Repair, Team Building, Team Leadership, Customer Service, Marketing, Strategic Planning, Training, Sales, Public Speaking, Microsoft Excel, Microsoft Office, Management
Education
University of Phoenix 2012 — 2014
Associate's degree, Health/Health Care Administration/Management
Concorde Career Institute-Jacksonville 2006 — 2007
Nursing Science
St. Johns River State College
John Moorhead John Moorhead's Convergys Experience October 2013 - August 2014
Job POS support at Insight Global
Industry Information Technology and Services
Experience
Insight Global September 2015 - Present
Bright House Networks September 2014 - August 2015
Convergys October 2013 - August 2014
Hooters of America February 2007 - December 2011
Sandestin Golf and Beach Resort April 2005 - May 2007
Arby's Restaurant Group, Inc. June 2003 - February 2005
United States Air Force May 1998 - December 2002
Skills
Business Analysis, Project Management, Business Strategy, Change Management, Management, Business Development, Microsoft Office, Business Intelligence, New Business Development, Account Management, Process Improvement, Program Management, Customer Service, Software Documentation
Education
ITT Technical Institute-Tampa 2012 — 2013
Associate of Arts and Sciences (AAS), Network and System Administration/Administrator
Indiana University of Pennsylvania 1993 — 2000
Bachelor of Applied Science (B.A.Sc.), Business/Managerial Economics
Community College of Beaver County 1994 — 1995
Associate's degree, Aviation
Insight Global September 2015 - Present
Bright House Networks September 2014 - August 2015
Convergys October 2013 - August 2014
Hooters of America February 2007 - December 2011
Sandestin Golf and Beach Resort April 2005 - May 2007
Arby's Restaurant Group, Inc. June 2003 - February 2005
United States Air Force May 1998 - December 2002
Skills
Business Analysis, Project Management, Business Strategy, Change Management, Management, Business Development, Microsoft Office, Business Intelligence, New Business Development, Account Management, Process Improvement, Program Management, Customer Service, Software Documentation
Education
ITT Technical Institute-Tampa 2012 — 2013
Associate of Arts and Sciences (AAS), Network and System Administration/Administrator
Indiana University of Pennsylvania 1993 — 2000
Bachelor of Applied Science (B.A.Sc.), Business/Managerial Economics
Community College of Beaver County 1994 — 1995
Associate's degree, Aviation
Gigi (Glenda Clark) Clark Gigi (Glenda Clark) Clark's Convergys Experience January 2012 - October 2012
Job Public Relations/ Small Business Marketing/ Life Coach at GTGC Media & UMMM, LLC
Industry Marketing and Advertising
Experience
GTGC Media & UMMM, LLC November 2011 - Present
Convergys January 2012 - October 2012
Citi May 2008 - October 2010
Jackson Hewitt July 2007 - May 2008
CENTREX FINANCIAL February 2006 - June 2007
First Revenue Assurance January 2005 - January 2006
Imagistics International February 2003 - December 2004
TCF Bank January 2002 - February 2003
Skills
Customer Service, Collections, Data Entry, Graphic Design, Payment Services, Sales Promotion, Billing Systems, Oracle Applications, Direct Sales, Skip Tracing, Loss Mitigation, Financial Reporting, Repossessions, Inbound Lead Generation, Outbound Marketing, Hands-on Training, Escalations Management, Supervisory Experience, Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Creative Suite, Adobe Acrobat, Typing, Office Administration, Office Management, Retail Banking, Retail Sales, Retail Marketing, Problem Solving, Remote Troubleshooting, Sales Order Processing, Loan Servicing, OpenGL, Closing Abilities, Expense Budget..., Schedules, Accounts Payable, Payroll, Employer Branding, Employee Training, Marketing Communications, Cash Management, Account Management, Up-selling, Web Content, Public Relations, Corporate Branding, Customer Retention
Education
Community College of Aurora 2003 — 2006
Associate of Arts (A.A.)
GTGC Media & UMMM, LLC November 2011 - Present
Convergys January 2012 - October 2012
Citi May 2008 - October 2010
Jackson Hewitt July 2007 - May 2008
CENTREX FINANCIAL February 2006 - June 2007
First Revenue Assurance January 2005 - January 2006
Imagistics International February 2003 - December 2004
TCF Bank January 2002 - February 2003
Skills
Customer Service, Collections, Data Entry, Graphic Design, Payment Services, Sales Promotion, Billing Systems, Oracle Applications, Direct Sales, Skip Tracing, Loss Mitigation, Financial Reporting, Repossessions, Inbound Lead Generation, Outbound Marketing, Hands-on Training, Escalations Management, Supervisory Experience, Marketing, Microsoft Office, Microsoft Excel, Microsoft Word, Adobe Creative Suite, Adobe Acrobat, Typing, Office Administration, Office Management, Retail Banking, Retail Sales, Retail Marketing, Problem Solving, Remote Troubleshooting, Sales Order Processing, Loan Servicing, OpenGL, Closing Abilities, Expense Budget..., Schedules, Accounts Payable, Payroll, Employer Branding, Employee Training, Marketing Communications, Cash Management, Account Management, Up-selling, Web Content, Public Relations, Corporate Branding, Customer Retention
Education
Community College of Aurora 2003 — 2006
Associate of Arts (A.A.)
Dallas E Humphrey Jr Dallas E Humphrey Jr's Convergys Experience August 2011 - Present
Job Small Business Consultant at Convergys
Industry Primary/Secondary Education
Experience
Convergys August 2011 - Present
New Creation Ministries June 2002 - August 2010
AT@T January 1992 - January 1996
AT@T January 1991 - January 1992
Steak and Ale January 1989 - January 1991
Fast Food EnterprisesGreat KC January 1981 - January 1990
Skills
Public Speaking, Leadership, Team Building, Customer Service, Leadership Development, Staff Development, Teaching, Coaching, Nonprofits, Microsoft Office, Community Outreach, Fundraising
Education
Columbia College 2007 — 2010
MBA, Business Management
Columbia College 2002 — 2006
BSBA, Business Management, Marketing Management
Convergys August 2011 - Present
New Creation Ministries June 2002 - August 2010
AT@T January 1992 - January 1996
AT@T January 1991 - January 1992
Steak and Ale January 1989 - January 1991
Fast Food EnterprisesGreat KC January 1981 - January 1990
Skills
Public Speaking, Leadership, Team Building, Customer Service, Leadership Development, Staff Development, Teaching, Coaching, Nonprofits, Microsoft Office, Community Outreach, Fundraising
Education
Columbia College 2007 — 2010
MBA, Business Management
Columbia College 2002 — 2006
BSBA, Business Management, Marketing Management
Ron Klett Ron Klett's Convergys Experience July 2000 - Present
Job Sales at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys July 2000 - Present
100.3 FM - WPNT 1992 - 1998
Education
Columbia College Chicago 1989 — 1993
Bachelor of Science, Communications
Convergys July 2000 - Present
100.3 FM - WPNT 1992 - 1998
Education
Columbia College Chicago 1989 — 1993
Bachelor of Science, Communications
Aaron Melton Aaron Melton's Convergys Experience December 2006 - July 2008
Job All business in 2015!
Industry Information Technology and Services
Experience
Strategic Programs, Inc. November 2014 - Present
Group Voyagers Inc February 2012 - July 2014
Triad Dragons Entertainment/Global Dance Entertainment September 2009 - January 2014
Convergys December 2006 - July 2008
ICT Group Inc August 2003 - February 2006
Education
Community College of Denver 2015 — 2017
DeVry University 2008 — 2010
Strategic Programs, Inc. November 2014 - Present
Group Voyagers Inc February 2012 - July 2014
Triad Dragons Entertainment/Global Dance Entertainment September 2009 - January 2014
Convergys December 2006 - July 2008
ICT Group Inc August 2003 - February 2006
Education
Community College of Denver 2015 — 2017
DeVry University 2008 — 2010
Tiffany Birchfield Tiffany Birchfield's Convergys Experience May 1999 - December 2002
Job Technical Team Expert at BlueCross BlueShield of Tennessee
Industry Insurance
Experience
BlueCross BlueShield of Tennessee August 2010 - Present
Blue Cross and Blue Shield June 2009 - August 2010
Blue Cross & Blue Shield of Tennessee April 2008 - June 2009
Blue Cross & Blue Shield of Tennessee September 2003 - April 2008
Convergys May 1999 - December 2002
Textile Rubber & Chemical Company May 1998 - August 1998
Skills
Health Insurance
Education
Colorado Technical University 2010 — 2011
AS, Medical Billing & Coding
University of Phoenix 2007 — 2009
MBA, Healthcare Management
North Carolina State University 1995 — 1998
B.S., Textile Management
BlueCross BlueShield of Tennessee August 2010 - Present
Blue Cross and Blue Shield June 2009 - August 2010
Blue Cross & Blue Shield of Tennessee April 2008 - June 2009
Blue Cross & Blue Shield of Tennessee September 2003 - April 2008
Convergys May 1999 - December 2002
Textile Rubber & Chemical Company May 1998 - August 1998
Skills
Health Insurance
Education
Colorado Technical University 2010 — 2011
AS, Medical Billing & Coding
University of Phoenix 2007 — 2009
MBA, Healthcare Management
North Carolina State University 1995 — 1998
B.S., Textile Management
Brandon Andrews's Convergys Experience April 2013 - July 2013
Job Application Support Specialist at ACTIVE Network
Industry Information Technology and Services
Experience
ACTIVE Network July 2014 - Present
US Air Force Reserve February 2009 - February 2015
Apex Systems (Computer Science Corporation) October 2013 - June 2014
Convergys April 2013 - July 2013
Skills
Aircraft Maintenance, Aircraft, Maintenance & Repair, Inspection, Hydraulics, Troubleshooting, Pneumatics, Airlines, Overhaul, Hydraulic Systems, Aircraft Systems, Oil/Gas, Power Plants, Pumps, Schematic, Military, Aviation, Security Clearance, Process Improvement, Operations Management, A Certified, CompTIA, CompTIA A Certification, Technical Support, Customer Service, Databases, Management, Microsoft Office, Sales, Software Installation, Training, Windows 7
Education
Ashford University 2014 — 2015
Master of Business Administration (M.B.A.), Information sys, 3.82
Ashford University 2011 — 2014
Bachelor's degree, Business Information Systems, 3.43
Community College of the Air Force 2009 — 2013
Associate's degree, Airframe Mechanics and Aircraft Maintenance Technology/Technician
ACTIVE Network July 2014 - Present
US Air Force Reserve February 2009 - February 2015
Apex Systems (Computer Science Corporation) October 2013 - June 2014
Convergys April 2013 - July 2013
Skills
Aircraft Maintenance, Aircraft, Maintenance & Repair, Inspection, Hydraulics, Troubleshooting, Pneumatics, Airlines, Overhaul, Hydraulic Systems, Aircraft Systems, Oil/Gas, Power Plants, Pumps, Schematic, Military, Aviation, Security Clearance, Process Improvement, Operations Management, A Certified, CompTIA, CompTIA A Certification, Technical Support, Customer Service, Databases, Management, Microsoft Office, Sales, Software Installation, Training, Windows 7
Education
Ashford University 2014 — 2015
Master of Business Administration (M.B.A.), Information sys, 3.82
Ashford University 2011 — 2014
Bachelor's degree, Business Information Systems, 3.43
Community College of the Air Force 2009 — 2013
Associate's degree, Airframe Mechanics and Aircraft Maintenance Technology/Technician
Francisco Adrian Francisco Adrian's Convergys Experience 2008 - 2009
Job Quality Assurance Manager at Huron Tool & Cutter Grinding
Industry Alternative Medicine
Experience
HURON TOOL & CUTTER GRINDING 2010 - Present
Heinz Portion Control 2010 - 2011
Convergys 2008 - 2009
Instant Energy Systems 2007 - 2008
Vision Calidad 2003 - 2007
Maggie Paul 2001 - 2003
Schmalbach-Lubeca 1999 - 2001
Conal, Phelps -Dodge 1993 - 1998
Rualca 1988 - 1993
Skills
Six Sigma, Process Improvement, SPC, Risk Management, Green Belt, Manufacturing, Problem Solving, ISO, Quality Systems, Quality Management, Continuous Improvement, Quality System, FMEA, ISO 13485, V&V, Quality Auditing, Quality Assurance, Automotive, Quality Control, Auditing, Manufacturing..., Medical Devices, Supplier Quality, Lean Manufacturing, Root Cause Analysis, PPAP, Management, TQM, Cross-functional Team..., Training, Testing, CAPA, Business Process..., Leadership, Process Engineering, ISO 14001, DMAIC, Iso 9000, Product Development, Kaizen, Value Stream Mapping, Operational Excellence, 5S, Manufacturing..., Operations Management, Calibration, Process Optimization, Internal Audit, ISO 9000
Education
New York University 2005 — 2006
Continuing Education, Management
Columbia University in the City of New York 2004 — 2005
ESL, English
Simon Rodriguez University 1995 — 1997
Specialization, Finance
Carabobo University 1982 — 1988
Chemical Engineer, Food-polymers
HURON TOOL & CUTTER GRINDING 2010 - Present
Heinz Portion Control 2010 - 2011
Convergys 2008 - 2009
Instant Energy Systems 2007 - 2008
Vision Calidad 2003 - 2007
Maggie Paul 2001 - 2003
Schmalbach-Lubeca 1999 - 2001
Conal, Phelps -Dodge 1993 - 1998
Rualca 1988 - 1993
Skills
Six Sigma, Process Improvement, SPC, Risk Management, Green Belt, Manufacturing, Problem Solving, ISO, Quality Systems, Quality Management, Continuous Improvement, Quality System, FMEA, ISO 13485, V&V, Quality Auditing, Quality Assurance, Automotive, Quality Control, Auditing, Manufacturing..., Medical Devices, Supplier Quality, Lean Manufacturing, Root Cause Analysis, PPAP, Management, TQM, Cross-functional Team..., Training, Testing, CAPA, Business Process..., Leadership, Process Engineering, ISO 14001, DMAIC, Iso 9000, Product Development, Kaizen, Value Stream Mapping, Operational Excellence, 5S, Manufacturing..., Operations Management, Calibration, Process Optimization, Internal Audit, ISO 9000
Education
New York University 2005 — 2006
Continuing Education, Management
Columbia University in the City of New York 2004 — 2005
ESL, English
Simon Rodriguez University 1995 — 1997
Specialization, Finance
Carabobo University 1982 — 1988
Chemical Engineer, Food-polymers
Samantha Edge Samantha Edge's Convergys Experience September 2012 - Present
Job Team Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys September 2012 - Present
Delta Air Lines October 2008 - September 2012
Skills
Call Centers, Team Management, Team Leadership, Coaching, Quality Assurance, Outsourcing, Process Improvement, Workforce Management
Education
Colorado Technical University
Master's degree, Human Resources Management and Services
Si-Tanka University
BS, Health and Physical Education/Fitness
Convergys September 2012 - Present
Delta Air Lines October 2008 - September 2012
Skills
Call Centers, Team Management, Team Leadership, Coaching, Quality Assurance, Outsourcing, Process Improvement, Workforce Management
Education
Colorado Technical University
Master's degree, Human Resources Management and Services
Si-Tanka University
BS, Health and Physical Education/Fitness
Jessica (Simpson) Deal's Convergys Experience March 2009 - December 2010
Job Information Technology at Steritech
Industry Information Technology and Services
Experience
Steritech October 2014 - Present
Self employed independent consultant May 2013 - November 2014
TeleTech October 2011 - May 2013
HCL Technologies February 2011 - March 2013
Convergys March 2009 - December 2010
CommunityLink April 2006 - January 2008
Skills
Active Directory, Encryption, Microsoft Office, BMC Remedy, Blackberry Enterprise..., Computer Hardware, mobile point of sale, Point of Purchase, Customer Service, iPod Touch, Software Documentation, Networking, XP, Technical Support, Windows 7, Help Desk Support, Cisco Technologies, Printers, Security, Software Installation, Troubleshooting, Windows, IT Service Management, IT Operations, Laptops, Hardware, Operating Systems, System Administration, Vendor Management, Windows XP, Systems Analysis, Management, Leadership, Training, ITIL
Education
Columbia Southern University 2014 — 2018
Information Technology Business Management, Information Technology
Volunteer State Community College 2003 — 2005
Associate of Arts (AA), American Sign Language
Steritech October 2014 - Present
Self employed independent consultant May 2013 - November 2014
TeleTech October 2011 - May 2013
HCL Technologies February 2011 - March 2013
Convergys March 2009 - December 2010
CommunityLink April 2006 - January 2008
Skills
Active Directory, Encryption, Microsoft Office, BMC Remedy, Blackberry Enterprise..., Computer Hardware, mobile point of sale, Point of Purchase, Customer Service, iPod Touch, Software Documentation, Networking, XP, Technical Support, Windows 7, Help Desk Support, Cisco Technologies, Printers, Security, Software Installation, Troubleshooting, Windows, IT Service Management, IT Operations, Laptops, Hardware, Operating Systems, System Administration, Vendor Management, Windows XP, Systems Analysis, Management, Leadership, Training, ITIL
Education
Columbia Southern University 2014 — 2018
Information Technology Business Management, Information Technology
Volunteer State Community College 2003 — 2005
Associate of Arts (AA), American Sign Language
Dustin Beckwith Dustin Beckwith's Convergys Experience July 2008 - April 2010
Job Logistics Specialist at US Navy
Industry Military
Experience
US Navy April 2011 - Present
United States Navy November 2014 - September 2015
Convergys July 2008 - April 2010
Skills
Military, Military Experience, Leadership, Navy, Microsoft Office, Customer Service, Logistics, Training, Government, Military Operations, Operational Planning, Security Clearance, DoD, Supervisory Skills, Team Leadership, Team Building, Aircraft, Military Training, Organizational..., Information Assurance, Command
Education
Columbia College 2012 — 2014
Associate of Science (AS), Business Administration and Management, General
US Navy April 2011 - Present
United States Navy November 2014 - September 2015
Convergys July 2008 - April 2010
Skills
Military, Military Experience, Leadership, Navy, Microsoft Office, Customer Service, Logistics, Training, Government, Military Operations, Operational Planning, Security Clearance, DoD, Supervisory Skills, Team Leadership, Team Building, Aircraft, Military Training, Organizational..., Information Assurance, Command
Education
Columbia College 2012 — 2014
Associate of Science (AS), Business Administration and Management, General
Matthew Marcum Matthew Marcum's Convergys Experience August 2006 - June 2010
Job Student at Columbia College, Personal Banker at Commerce Bank
Industry Financial Services
Experience
Commerce Bank June 2015 - Present
Hertz June 2014 - April 2015
Convergys August 2006 - June 2010
Skills
Customer Service, Team Leadership, Telecommunications, Team Management, Sales, Microsoft Office, Account Management, Customer Retention, Teamwork, Operations Management, Marketing, Management, Leadership, B2B
Education
Columbia College 2012 — 2015
International Business (BA), International Business/Business Administration
Jefferson College 2009 — 2011
Associate's Degree
Commerce Bank June 2015 - Present
Hertz June 2014 - April 2015
Convergys August 2006 - June 2010
Skills
Customer Service, Team Leadership, Telecommunications, Team Management, Sales, Microsoft Office, Account Management, Customer Retention, Teamwork, Operations Management, Marketing, Management, Leadership, B2B
Education
Columbia College 2012 — 2015
International Business (BA), International Business/Business Administration
Jefferson College 2009 — 2011
Associate's Degree
Leigh Ann Junkins's Convergys Experience July 2005 - December 2005
Job NMCI COTS Catalog Pricing Team
Industry Information Technology and Services
Experience
HP Enterprise Services September 2011 - Present
LG Electronics August 2007 - October 2007
Convergys July 2005 - December 2005
Skills
Data Entry, Managing Database, Filing, Shipping, International Shipping, Training, Microsoft Excel, Access, Microsoft Office, SharePoint, System Administration, Process Improvement, Troubleshooting, Call Centers, Vendor Management, Service Delivery, Customer Service, Project Planning, Project Management, Program Management, IT Service Management
Education
Columbia Southern University 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Columbia Southern University 2009 — 2011
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
HP Enterprise Services September 2011 - Present
LG Electronics August 2007 - October 2007
Convergys July 2005 - December 2005
Skills
Data Entry, Managing Database, Filing, Shipping, International Shipping, Training, Microsoft Excel, Access, Microsoft Office, SharePoint, System Administration, Process Improvement, Troubleshooting, Call Centers, Vendor Management, Service Delivery, Customer Service, Project Planning, Project Management, Program Management, IT Service Management
Education
Columbia Southern University 2011 — 2013
Master of Business Administration (MBA), Business Administration and Management, General
Columbia Southern University 2009 — 2011
Bachelor of Science (B.S.), Human Resources Management/Personnel Administration, General
Venice McCormick Venice McCormick's Convergys Experience December 2007 - June 2010
Job Recruiter Travel Division at SOS Healthcare Staffing
Industry Education Management
Experience
SOS Healthcare Staffing April 2015 - Present
Arizona Tile September 2014 - April 2015
Bridgepoint Education May 2011 - September 2012
ESM June 2010 - April 2011
Convergys December 2007 - June 2010
Skills
Sales Management, Customer Satisfaction, Recruiting, Cold Calling, Interviews, Human Resources, Sales Process, Account Management, Screening Resumes, Relationship Building, Hiring, Continuous Improvement, RSS, TSS, Data Tracking, Pre-screening, Staff Development, Contract Negotiation, Prospecting Skills, Training, CRM, Management, New Hire Orientations, Sourcing, Customer Service, Sales, Customer Retention, Applicant Tracking..., Temporary Placement, Onboarding, College Recruiting, Sales Operations, Talent Acquisition, Employee Relations, Healthcare, Team Building
Education
Colorado Technical University 2008 — 2011
Bachelor's of Science Business Adminisration, Management
SOS Healthcare Staffing April 2015 - Present
Arizona Tile September 2014 - April 2015
Bridgepoint Education May 2011 - September 2012
ESM June 2010 - April 2011
Convergys December 2007 - June 2010
Skills
Sales Management, Customer Satisfaction, Recruiting, Cold Calling, Interviews, Human Resources, Sales Process, Account Management, Screening Resumes, Relationship Building, Hiring, Continuous Improvement, RSS, TSS, Data Tracking, Pre-screening, Staff Development, Contract Negotiation, Prospecting Skills, Training, CRM, Management, New Hire Orientations, Sourcing, Customer Service, Sales, Customer Retention, Applicant Tracking..., Temporary Placement, Onboarding, College Recruiting, Sales Operations, Talent Acquisition, Employee Relations, Healthcare, Team Building
Education
Colorado Technical University 2008 — 2011
Bachelor's of Science Business Adminisration, Management
Jacquelyn Warr Jacquelyn Warr's Convergys Experience January 2015 - May 2015
Job Assistant to Medical Coordinator
Industry Mental Health Care
Experience
Step By Step, Inc July 2015 - Present
Convergys January 2015 - May 2015
Burliington June 2011 - December 2014
Skills
Microsoft Word, Retail, Leadership, Customer Service, Strategic Planning, Management, Public Speaking, Training, Time Management, Loss Prevention, Call Centers, Team Leadership, Customer Satisfaction
Education
Sanford- Brown Institute 2004 — 2006
Certified Cardiovascular Tech, Cardiovascular Technology/Technologist
Sanford-Brown Institute 2004 — 2006
Certified Echocardiographer, Cardiovascular Technologist
Community College of Philadelphia 1989 — 1993
Associate of Science (A.S.), AGS, Nursing Science
Step By Step, Inc July 2015 - Present
Convergys January 2015 - May 2015
Burliington June 2011 - December 2014
Skills
Microsoft Word, Retail, Leadership, Customer Service, Strategic Planning, Management, Public Speaking, Training, Time Management, Loss Prevention, Call Centers, Team Leadership, Customer Satisfaction
Education
Sanford- Brown Institute 2004 — 2006
Certified Cardiovascular Tech, Cardiovascular Technology/Technologist
Sanford-Brown Institute 2004 — 2006
Certified Echocardiographer, Cardiovascular Technologist
Community College of Philadelphia 1989 — 1993
Associate of Science (A.S.), AGS, Nursing Science
Jadine Hicks's Convergys Experience January 2012 - July 2012
Job Customer Quality at Apria Healthcare
Industry Consumer Services
Experience
Apria Healthcare May 2014 - Present
Liberty Mutual Insurance September 2013 - May 2014
Jeffco Public Schools March 2013 - September 2013
Dish Network July 2012 - September 2012
Convergys January 2012 - July 2012
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Customer Service, English, Research, Windows, Outlook, Photoshop, Teaching, Public Speaking, Budgets, Negotiation, Editing, C, Team Building, System Administration, Customer Satisfaction, Team Leadership, Time Management
Education
Concorde Career College-Aurora 2009 — 2009
Certificate, Medical Billing and Coding
Community College of Denver 2004 — 2006
South High School 2000 — 2005
Apria Healthcare May 2014 - Present
Liberty Mutual Insurance September 2013 - May 2014
Jeffco Public Schools March 2013 - September 2013
Dish Network July 2012 - September 2012
Convergys January 2012 - July 2012
Skills
Microsoft Excel, Microsoft Office, PowerPoint, Microsoft Word, Customer Service, English, Research, Windows, Outlook, Photoshop, Teaching, Public Speaking, Budgets, Negotiation, Editing, C, Team Building, System Administration, Customer Satisfaction, Team Leadership, Time Management
Education
Concorde Career College-Aurora 2009 — 2009
Certificate, Medical Billing and Coding
Community College of Denver 2004 — 2006
South High School 2000 — 2005
Daniil Barklon Daniil Barklon's Convergys Experience September 2004 - January 2007
Job Manager, Software development and IT at Proship Entertainment, Inc.
Industry Entertainment
Experience
Proship Entertainment, Inc. February 2007 - Present
Convergys September 2004 - January 2007
University of Manitoba July 2003 - August 2003
University of Manitoba May 2002 - September 2002
Vansco Electronics March 2001 - September 2001
Skills
Java, Software Development, Relational Databases, Scala, JSF, Hibernate, AspectJ, Maven, Test Driven Development, Vim, Shell Scripting, SBT, Six Sigma, Selenium, Linux Network..., Linux Server, Linux System..., Lift Web Framework, SQL, Web Development, PHP, Graphviz, Git, Github, TCP/IP, Pair Programming, SR&ED, Team Leadership, Python
Education
Concordia University 2012 — 2016
University of Manitoba 2000 — 2006
Bachelor of Science (B.Sc.), Computer Science
Proship Entertainment, Inc. February 2007 - Present
Convergys September 2004 - January 2007
University of Manitoba July 2003 - August 2003
University of Manitoba May 2002 - September 2002
Vansco Electronics March 2001 - September 2001
Skills
Java, Software Development, Relational Databases, Scala, JSF, Hibernate, AspectJ, Maven, Test Driven Development, Vim, Shell Scripting, SBT, Six Sigma, Selenium, Linux Network..., Linux Server, Linux System..., Lift Web Framework, SQL, Web Development, PHP, Graphviz, Git, Github, TCP/IP, Pair Programming, SR&ED, Team Leadership, Python
Education
Concordia University 2012 — 2016
University of Manitoba 2000 — 2006
Bachelor of Science (B.Sc.), Computer Science
April Gibbs April Gibbs's Convergys Experience Adminstration Asst.Today's Pine StrawMay 2015 - Present
Job Adminstration Asst. at Today's Pine Straw
Industry Environmental Services
Experience
Convergys Adminstration Asst.Today's Pine StrawMay 2015 - Present
Private Label Nutraceuticals LLC January 2010 - June 2012
Life Time - The Healthy Way of Life Company February 2009 - December 2010
Skills
HTML, Cisco Technologies, Desktop Publishing, Cosmetology, Data Network, Accounts Payable, Accounts Receivable, Scheduling, QuickBooks, Microsoft Office, Business Management
Education
University of Phoenix 2015 — 2016
Data network
Colorado Technical University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Convergys Adminstration Asst.Today's Pine StrawMay 2015 - Present
Private Label Nutraceuticals LLC January 2010 - June 2012
Life Time - The Healthy Way of Life Company February 2009 - December 2010
Skills
HTML, Cisco Technologies, Desktop Publishing, Cosmetology, Data Network, Accounts Payable, Accounts Receivable, Scheduling, QuickBooks, Microsoft Office, Business Management
Education
University of Phoenix 2015 — 2016
Data network
Colorado Technical University 2004 — 2008
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Courtney Eldridge-Lewis Courtney Eldridge-Lewis's Convergys Experience January 2000 - October 2002
Job Payroll Administrative Support Assistant at Child Youth & School Services
Industry Hospital & Health Care
Experience
Child Youth & School Services May 2008 - Present
Atlantic Engineering Group June 2007 - August 2007
State of Tennessee November 2002 - June 2007
Convergys January 2000 - October 2002
Skills
Payroll, Oracle, Office Automation, Human Resources, Time Management, Accounting, Invoicing, Scheduling, Data Entry, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Access, Administrative Support..., Management, Clerical Skills, Administrative..., Filing, Customer Service, Office Equipment, Policy, Public Speaking
Education
Columbia Southern University 2013 — 2016
Bachelor's Degree, Health/Health Care Administration/Management (39 credit hours from completion)., Senior- 3.73 GPA
Hopkinsville Community College 2003 — 2005
Health Care
Northwest High School 1995 — 1999
High School
Child Youth & School Services May 2008 - Present
Atlantic Engineering Group June 2007 - August 2007
State of Tennessee November 2002 - June 2007
Convergys January 2000 - October 2002
Skills
Payroll, Oracle, Office Automation, Human Resources, Time Management, Accounting, Invoicing, Scheduling, Data Entry, Microsoft Word, Microsoft Excel, Outlook, PowerPoint, Access, Administrative Support..., Management, Clerical Skills, Administrative..., Filing, Customer Service, Office Equipment, Policy, Public Speaking
Education
Columbia Southern University 2013 — 2016
Bachelor's Degree, Health/Health Care Administration/Management (39 credit hours from completion)., Senior- 3.73 GPA
Hopkinsville Community College 2003 — 2005
Health Care
Northwest High School 1995 — 1999
High School
Amanda Cadwell Amanda Cadwell's Convergys Experience July 2011 - December 2012
Job Sales and Service Representative
Industry Retail
Experience
AutoZone April 2015 - May 2015
Dollar Tree Stores June 2013 - September 2014
Convergys July 2011 - December 2012
Above All Personnel December 2010 - July 2011
Subway May 2009 - July 2009
Taco Bell September 2007 - November 2008
CERRO FLOW PRODUCTS July 2006 - July 2007
Walmart May 2006 - July 2006
Clappers Steakhouse May 2004 - 2006
Skills
Microsoft Office, Call Centers, Team Management, Customer Satisfaction, Service Delivery, Customer Experience, Customer Service
Education
Colorado Technical University 2015 — 2017
Bachelor of Science in Criminal Justice - Human Services, 4.0
Moberly Area Community College 2005 — 2006
Business Administration and Management, General
AutoZone April 2015 - May 2015
Dollar Tree Stores June 2013 - September 2014
Convergys July 2011 - December 2012
Above All Personnel December 2010 - July 2011
Subway May 2009 - July 2009
Taco Bell September 2007 - November 2008
CERRO FLOW PRODUCTS July 2006 - July 2007
Walmart May 2006 - July 2006
Clappers Steakhouse May 2004 - 2006
Skills
Microsoft Office, Call Centers, Team Management, Customer Satisfaction, Service Delivery, Customer Experience, Customer Service
Education
Colorado Technical University 2015 — 2017
Bachelor of Science in Criminal Justice - Human Services, 4.0
Moberly Area Community College 2005 — 2006
Business Administration and Management, General
Tj Delmarco Tj Delmarco's Convergys Experience February 1999 - September 2000
Job Client Support Administrator at Missile Defense Agency
Industry Information Technology and Services
Experience
Missile Defense Agency January 2015 - Present
STEM International, Inc November 2013 - Present
US Army October 2002 - December 2012
Groupware International September 2000 - October 2002
Independent January 1997 - October 2002
Convergys February 1999 - September 2000
Skills
Java Programming, Network Administration, Internet Explorer /..., IDS / IPS / Honeypots, Microsoft Windows (all..., Hardware and Software..., Cisco IOS, Antivirus / Anti Malware, Apache Server / IIS, Microsoft / IBM DOS, Microsoft Office /..., Novell Netware, HTML / CSS, Ubuntu Server and..., Solaris UNIX, MySQL / Microsoft SQL..., SAMBA / Domain..., Network Routing and..., BIND DNS Server, OSI Model, Android / Blackberry /..., TCP/IP - IPX/SPX -..., Cloud Computing, Windows Server (NT-2012), CAT6 Cabling /..., CUPS / Google Cloud..., IPV6 Implementation, Ethernet / Token Ring, Computer Hardware..., Operating Systems, Firewalls
Education
Colorado Technical University 2013 — 2016
Bachelor of Science - Information Systems (Network Security), Computer Network Security and Administration, 4.0
Missile Defense Agency January 2015 - Present
STEM International, Inc November 2013 - Present
US Army October 2002 - December 2012
Groupware International September 2000 - October 2002
Independent January 1997 - October 2002
Convergys February 1999 - September 2000
Skills
Java Programming, Network Administration, Internet Explorer /..., IDS / IPS / Honeypots, Microsoft Windows (all..., Hardware and Software..., Cisco IOS, Antivirus / Anti Malware, Apache Server / IIS, Microsoft / IBM DOS, Microsoft Office /..., Novell Netware, HTML / CSS, Ubuntu Server and..., Solaris UNIX, MySQL / Microsoft SQL..., SAMBA / Domain..., Network Routing and..., BIND DNS Server, OSI Model, Android / Blackberry /..., TCP/IP - IPX/SPX -..., Cloud Computing, Windows Server (NT-2012), CAT6 Cabling /..., CUPS / Google Cloud..., IPV6 Implementation, Ethernet / Token Ring, Computer Hardware..., Operating Systems, Firewalls
Education
Colorado Technical University 2013 — 2016
Bachelor of Science - Information Systems (Network Security), Computer Network Security and Administration, 4.0
Laura Richmond Laura Richmond's Convergys Experience June 2001 - September 2001
Job Full Time Student at Middle Tennessee State University
Industry Education Management
Experience
Murfreesboro Head Start/ Early Head Start April 2015 - Present
Happy Times Child Care March 2011 - September 2011
Community Action of Southeast West Virginia January 2010 - February 2011
2009 Senior Citizens Inc June 2009 - August 2009
2004 - 2008 April 2004 - August 2008
SETHRA April 2002 - April 2004
Convergys June 2001 - September 2001
SETHRA January 2000 - January 2001
SETHRA January 1999 - January 2000
Skills
Government, Case Managment, Training, Case Management, Management, Lesson Planning, Public Relations, Community Outreach, Community Service, Home Care, Organization, Time Management, Staff Supervision, Curriculum Design, Customer Service, Program Management, Childcare, Teaching, Research
Education
Middle Tennessee State University 2014 — 2016
Bachelor's degree, Education
Motlow State Community College 2012 — 2014
Associate's degree, Early Childhood Education and Teaching, 3.96
Chattanooga State 2011 — 2013
Early Childhood Development, Education
Council For Professional Recognition 2010 — 2010
CDA, Early Dhildhood Development
Concord University
Murfreesboro Head Start/ Early Head Start April 2015 - Present
Happy Times Child Care March 2011 - September 2011
Community Action of Southeast West Virginia January 2010 - February 2011
2009 Senior Citizens Inc June 2009 - August 2009
2004 - 2008 April 2004 - August 2008
SETHRA April 2002 - April 2004
Convergys June 2001 - September 2001
SETHRA January 2000 - January 2001
SETHRA January 1999 - January 2000
Skills
Government, Case Managment, Training, Case Management, Management, Lesson Planning, Public Relations, Community Outreach, Community Service, Home Care, Organization, Time Management, Staff Supervision, Curriculum Design, Customer Service, Program Management, Childcare, Teaching, Research
Education
Middle Tennessee State University 2014 — 2016
Bachelor's degree, Education
Motlow State Community College 2012 — 2014
Associate's degree, Early Childhood Education and Teaching, 3.96
Chattanooga State 2011 — 2013
Early Childhood Development, Education
Council For Professional Recognition 2010 — 2010
CDA, Early Dhildhood Development
Concord University
Chris Marosy Chris Marosy's Convergys Experience January 2015 - Present
Job Sr Specialist Learning Strategy at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2015 - Present
Convergys January 2013 - January 2015
Convergys March 2009 - January 2013
Skills
Soft Skills, Performance Management, Employee Engagement, Call Centers, Training Delivery, Workforce Management, Training Needs Analysis, Talent Management, Training, Cross-functional Team..., Coaching, Employee Training, Project Planning, Program Management, Needs Analysis, Instructional Design, Performance Consulting, Management, Customer Satisfaction, Vendor Management
Education
Community College of Aurora 1997 — 1999
Convergys January 2015 - Present
Convergys January 2013 - January 2015
Convergys March 2009 - January 2013
Skills
Soft Skills, Performance Management, Employee Engagement, Call Centers, Training Delivery, Workforce Management, Training Needs Analysis, Talent Management, Training, Cross-functional Team..., Coaching, Employee Training, Project Planning, Program Management, Needs Analysis, Instructional Design, Performance Consulting, Management, Customer Satisfaction, Vendor Management
Education
Community College of Aurora 1997 — 1999
LaMalda Brown LaMalda Brown's Convergys Experience April 2012 - Present
Job Experienced in Customer Service, Claims Analyst, and Colorado Technical University Healthcare Administrative Services
Industry Textiles
Experience
Convergys April 2012 - Present
Mohawk Industries May 2006 - August 2011
Mohawk Industries May 2006 - August 2011
Beaulieu Group, LLC June 1992 - May 2006
Beaulieu Of America June 1992 - May 2006
Skills
Keyboards, Record Keeping, Customer Service, Retail, Bookkeeping, Microsoft Office, Team Building, Budgets, Inventory Management, Microsoft Excel, Product Development, Coaching, Process Improvement, Sales, Microsoft Word, Purchasing, Contract Negotiation, Training, Hardwood, Customer Satisfaction, Teamwork, PowerPoint, Manufacturing, Pricing, Sales Management, Account Management, Flooring, New Business Development, Strategic Planning, Project Management, Leadership, Team Leadership, Process Scheduler, Project Planning, Negotiation, Outlook, Merchandising, Business Planning, Management, Troubleshooting, Operations Management, Sales Operations, Marketing, Leadership Development, Supervisory Skills, Forecasting, Contract Management, Cold Calling, Sales Presentations, Sales Process
Education
Colorado Technical University 2009 — 2011
ASMBC, Medical Billing and Coding/Medical Records
Colorado Technical University 2009 — 2011
Associate of Science Medical Billing and Coding, Medical Billing and Coding/Medical Records
Convergys April 2012 - Present
Mohawk Industries May 2006 - August 2011
Mohawk Industries May 2006 - August 2011
Beaulieu Group, LLC June 1992 - May 2006
Beaulieu Of America June 1992 - May 2006
Skills
Keyboards, Record Keeping, Customer Service, Retail, Bookkeeping, Microsoft Office, Team Building, Budgets, Inventory Management, Microsoft Excel, Product Development, Coaching, Process Improvement, Sales, Microsoft Word, Purchasing, Contract Negotiation, Training, Hardwood, Customer Satisfaction, Teamwork, PowerPoint, Manufacturing, Pricing, Sales Management, Account Management, Flooring, New Business Development, Strategic Planning, Project Management, Leadership, Team Leadership, Process Scheduler, Project Planning, Negotiation, Outlook, Merchandising, Business Planning, Management, Troubleshooting, Operations Management, Sales Operations, Marketing, Leadership Development, Supervisory Skills, Forecasting, Contract Management, Cold Calling, Sales Presentations, Sales Process
Education
Colorado Technical University 2009 — 2011
ASMBC, Medical Billing and Coding/Medical Records
Colorado Technical University 2009 — 2011
Associate of Science Medical Billing and Coding, Medical Billing and Coding/Medical Records
Byron Tsinikas Byron Tsinikas's Convergys Experience 2006 - September 2008
Job Senior Vice President, Communications Industry at ProCom Consulting LLC
Industry Information Technology and Services
Experience
ProCom Consulting LLC October 2012 - Present
9G Consulting November 2008 - September 2012
Kettering Executive Network October 2008 - September 2012
Ameri-Cloud, MyDealerSoft & e-On Demand SaaS March 2010 - January 2011
Convergys 2006 - September 2008
Amdocs 2004 - 2006
Unisys 2003 - 2003
North Highland 2002 - 2003
A.T. Kearney 2001 - 2002
Accenture 1995 - 2000
Skills
Program Management, Change Management, Business Process, Strategy, Integration, CRM, Business Development, Consulting, Information Technology, Finance, Relationship Management, Service Delivery, Banking, Organization, Contact Centers, Customer Service, Transportation, Website Development, Functions, Roles, Cloud Computing, Management Consulting, Outsourcing, Process Improvement, Telecommunications, Business Transformation, New Business Development, SaaS, Business Intelligence, Mergers, Start-ups, Management, Leadership, ERP, Business Analysis, Vendor Management, Business Strategy, Business Process..., Cross-functional Team..., Mergers & Acquisitions, Project Planning, Executive Management, IT Strategy, Product Management, Enterprise Software, IT Service Management, Data Center, Managed Services, PMO, PMP
Education
Columbia University - Columbia Business School 1973 — 1974
MBA, Accounting & Finance
Columbia Engineering 1969 — 1974
BS & MS, Industrial & Management Engineering
Anatolia College
ProCom Consulting LLC October 2012 - Present
9G Consulting November 2008 - September 2012
Kettering Executive Network October 2008 - September 2012
Ameri-Cloud, MyDealerSoft & e-On Demand SaaS March 2010 - January 2011
Convergys 2006 - September 2008
Amdocs 2004 - 2006
Unisys 2003 - 2003
North Highland 2002 - 2003
A.T. Kearney 2001 - 2002
Accenture 1995 - 2000
Skills
Program Management, Change Management, Business Process, Strategy, Integration, CRM, Business Development, Consulting, Information Technology, Finance, Relationship Management, Service Delivery, Banking, Organization, Contact Centers, Customer Service, Transportation, Website Development, Functions, Roles, Cloud Computing, Management Consulting, Outsourcing, Process Improvement, Telecommunications, Business Transformation, New Business Development, SaaS, Business Intelligence, Mergers, Start-ups, Management, Leadership, ERP, Business Analysis, Vendor Management, Business Strategy, Business Process..., Cross-functional Team..., Mergers & Acquisitions, Project Planning, Executive Management, IT Strategy, Product Management, Enterprise Software, IT Service Management, Data Center, Managed Services, PMO, PMP
Education
Columbia University - Columbia Business School 1973 — 1974
MBA, Accounting & Finance
Columbia Engineering 1969 — 1974
BS & MS, Industrial & Management Engineering
Anatolia College
Krystal Flores-Molina Krystal Flores-Molina's Convergys Experience October 2012 - April 2013
Job customer/sales rep
Industry Outsourcing/Offshoring
Experience
Denver Public Schools June 2013 - December 2013
Convergys October 2012 - April 2013
Sunny Side Daycare January 2012 - September 2012
Fred Loya Insurance August 2011 - December 2011
Flores Bros Landscaping March 2009 - October 2010
Kaiser Permanente January 2008 - October 2008
Skills
Call Centers, Customer Satisfaction, Sales, Customer Service, Direct Sales, Outsourcing, Microsoft Excel, Inbound Marketing
Education
Community College of Denver 2008 — 2008
GED
Denver Public Schools June 2013 - December 2013
Convergys October 2012 - April 2013
Sunny Side Daycare January 2012 - September 2012
Fred Loya Insurance August 2011 - December 2011
Flores Bros Landscaping March 2009 - October 2010
Kaiser Permanente January 2008 - October 2008
Skills
Call Centers, Customer Satisfaction, Sales, Customer Service, Direct Sales, Outsourcing, Microsoft Excel, Inbound Marketing
Education
Community College of Denver 2008 — 2008
GED
Tiffanie Jourdain Tiffanie Jourdain's Convergys Experience February 2012 - July 2012
Job Front Office Associate at Centennial Pediatrics
Industry Hospital & Health Care
Experience
Cenntenial Pediactric July 2012 - Present
Convergys February 2012 - July 2012
United States Army Reserve January 2010 - September 2010
Zaxby's Inc. October 2005 - March 2008
Ogeechee Technical College January 2006 - December 2007
Florida Blue July 2002 - April 2003
Education
Colorado Technical University 2011 — 2012
Associate of Science in Healthcare Administrative Services, Healthcare Administration
Ogeechee Technical College 2006 — 2007
Diploma, Health Service Technician
Cenntenial Pediactric July 2012 - Present
Convergys February 2012 - July 2012
United States Army Reserve January 2010 - September 2010
Zaxby's Inc. October 2005 - March 2008
Ogeechee Technical College January 2006 - December 2007
Florida Blue July 2002 - April 2003
Education
Colorado Technical University 2011 — 2012
Associate of Science in Healthcare Administrative Services, Healthcare Administration
Ogeechee Technical College 2006 — 2007
Diploma, Health Service Technician
David Keith Steege David Keith Steege's Convergys Experience October 1997 - March 1999
Job Online Business Professor
Industry Education Management
Experience
Colorado Technical University December 2007 - Present
Polk County Sheriff's Office March 2014 - June 2015
Abu Dhabi Women’s College October 2010 - June 2012
International Academy of Design & Technology (Career Education Corporation) April 2001 - July 2010
CompUSA February 1997 - December 2006
Good Life Broadcasting October 1998 - September 2000
Florida Metropolitan University (Everest University) February 1998 - June 1999
Convergys October 1997 - March 1999
Advantage Wall System February 1997 - October 1997
Prudential Financial May 1995 - February 1997
Skills
Teaching, Management, A+, E-Learning, Networking, Training, Higher Education, Curriculum Development, Leadership Development, Public Speaking, Organizational..., Leadership, Research, Statistics, Staff Development, Staff Management, Policy, Community Outreach, Sound Reinforcement, Video Editing, Video Production, Web Video, Accounting, Non-profit..., Program Management, Coaching, Strategic Planning, Marketing, Instructional Design, Recruiting, PowerPoint, Adult Education, Data Analysis, System Administration, Microsoft Office, Program Development, Curriculum Design, Team Building, Career Development, Fundraising, Distance Learning, Social Media, Educational Technology, Admissions, Learning Management, Educational Leadership, Employee Training, Nonprofits, Event Planning, Editing
Education
Colorado Technical University 2005 — 2014
DM, Doctorate in management -ABD
University of South Florida 1991 — 1993
MBA, business
University of South Florida 1986 — 1991
B.S., Accounting and MIS (Management Information Systems)
Colorado Technical University December 2007 - Present
Polk County Sheriff's Office March 2014 - June 2015
Abu Dhabi Women’s College October 2010 - June 2012
International Academy of Design & Technology (Career Education Corporation) April 2001 - July 2010
CompUSA February 1997 - December 2006
Good Life Broadcasting October 1998 - September 2000
Florida Metropolitan University (Everest University) February 1998 - June 1999
Convergys October 1997 - March 1999
Advantage Wall System February 1997 - October 1997
Prudential Financial May 1995 - February 1997
Skills
Teaching, Management, A+, E-Learning, Networking, Training, Higher Education, Curriculum Development, Leadership Development, Public Speaking, Organizational..., Leadership, Research, Statistics, Staff Development, Staff Management, Policy, Community Outreach, Sound Reinforcement, Video Editing, Video Production, Web Video, Accounting, Non-profit..., Program Management, Coaching, Strategic Planning, Marketing, Instructional Design, Recruiting, PowerPoint, Adult Education, Data Analysis, System Administration, Microsoft Office, Program Development, Curriculum Design, Team Building, Career Development, Fundraising, Distance Learning, Social Media, Educational Technology, Admissions, Learning Management, Educational Leadership, Employee Training, Nonprofits, Event Planning, Editing
Education
Colorado Technical University 2005 — 2014
DM, Doctorate in management -ABD
University of South Florida 1991 — 1993
MBA, business
University of South Florida 1986 — 1991
B.S., Accounting and MIS (Management Information Systems)
Victor Ejelonu Victor Ejelonu's Convergys Experience April 2014 - Present
Job Clinical Trainer at Aerotek/Triwest Health Alliance
Industry Hospital & Health Care
Experience
Aerotek/Triwest Health Alliance August 2015 - Present
Convergys April 2014 - Present
Aerotek October 2013 - March 2014
Vichy Vinjel USA March 2013 - December 2013
Truman Medical Centers June 2011 - October 2012
InHome Nursing Care Services LLC January 2012 - August 2012
InkCycle October 2009 - May 2011
CFS West Holdings March 2007 - June 2009
Skills
Skilled in Spreadsheet..., Business Knowledge in ..., Proficient in Microsoft..., Process Improvement,..., Researching, Analyzing..., Business operation..., Process Improvement, Performance Management, Healthcare, Budgets, Team Building, Quality Assurance, Health Insurance, Training, Analysis, Management, Negotiation, Team Leadership
Education
University of Phoenix 2013 — 2014
Master of Business Administration (M.B.A.), Health Care Information Management (Informatics)
Johnson County Community College 2013 — 2013
Certified Business Analysis Professional™(CBAP), Business Intelligence
Colorado Technical University 2007 — 2012
Bachelor of Applied Science (B.A.Sc.), Health Services Administration, 3.39
Aerotek/Triwest Health Alliance August 2015 - Present
Convergys April 2014 - Present
Aerotek October 2013 - March 2014
Vichy Vinjel USA March 2013 - December 2013
Truman Medical Centers June 2011 - October 2012
InHome Nursing Care Services LLC January 2012 - August 2012
InkCycle October 2009 - May 2011
CFS West Holdings March 2007 - June 2009
Skills
Skilled in Spreadsheet..., Business Knowledge in ..., Proficient in Microsoft..., Process Improvement,..., Researching, Analyzing..., Business operation..., Process Improvement, Performance Management, Healthcare, Budgets, Team Building, Quality Assurance, Health Insurance, Training, Analysis, Management, Negotiation, Team Leadership
Education
University of Phoenix 2013 — 2014
Master of Business Administration (M.B.A.), Health Care Information Management (Informatics)
Johnson County Community College 2013 — 2013
Certified Business Analysis Professional™(CBAP), Business Intelligence
Colorado Technical University 2007 — 2012
Bachelor of Applied Science (B.A.Sc.), Health Services Administration, 3.39
Najmuddin Diwan's Convergys Experience 1996 - 1999
Job IT Business Analyst / Project Management Consultant
Industry Oil & Energy
Experience
TransCanada 2014 - 2015
Independent Consultant (Naj Intl) 2005 - 2014
HP 2002 - 2005
Hewlett-Packard 2000 - 2002
Compaq 1999 - 2000
Convergys 1996 - 1999
Skills
Management Consulting, Process Engineering, Business Management, Change Management, Data Analysis, ERP, Inventory Management, Knowledge Management, Team Leadership, Vendor Management, Accounting, Business Analysis, Balanced Scorecard, Business Strategy, Business Intelligence, New Business Development, Business Planning, Call Center, A+ Certified, Data Mining, Data Management, Strategy Development, Entrepreneurship, Human Capital Management, Business Process..., Quality Assurance, Management, Outsourcing, Strategy, Project Management, Process Improvement, Strategic Planning, Project Planning, Analysis, Business Process, CRM, IT Strategy, Program Management, Requirements Analysis, Integration, SDLC, Project Portfolio..., PMP, Consulting, Software Project..., IT Management, Team Management, Visio, Leadership, IT Service Management
Education
Columbia Southern University 2002 — 2004
MBA, Business & Technology
University of Houston
TransCanada 2014 - 2015
Independent Consultant (Naj Intl) 2005 - 2014
HP 2002 - 2005
Hewlett-Packard 2000 - 2002
Compaq 1999 - 2000
Convergys 1996 - 1999
Skills
Management Consulting, Process Engineering, Business Management, Change Management, Data Analysis, ERP, Inventory Management, Knowledge Management, Team Leadership, Vendor Management, Accounting, Business Analysis, Balanced Scorecard, Business Strategy, Business Intelligence, New Business Development, Business Planning, Call Center, A+ Certified, Data Mining, Data Management, Strategy Development, Entrepreneurship, Human Capital Management, Business Process..., Quality Assurance, Management, Outsourcing, Strategy, Project Management, Process Improvement, Strategic Planning, Project Planning, Analysis, Business Process, CRM, IT Strategy, Program Management, Requirements Analysis, Integration, SDLC, Project Portfolio..., PMP, Consulting, Software Project..., IT Management, Team Management, Visio, Leadership, IT Service Management
Education
Columbia Southern University 2002 — 2004
MBA, Business & Technology
University of Houston
Lou Jablonski's Convergys Experience 1998 - 2003
Job President at LJJ Associates
Industry Management Consulting
Experience
KGB_ (formerly InfoNXX) 2009 - 2012
Stream Global Services March 2008 - November 2008
TeleTech Holdings, Inc 2006 - 2008
Get Connected 2004 - 2006
Convergys 1998 - 2003
AT&T American Transtech 1972 - 1998
Skills
Business Development, Telecommunications, CRM
Education
Columbia University - Columbia Business School 1991 — 1991
International Business Strategy
Penn State University 1988 — 1988
Executive Management Program
Manhattan College 1968 — 1972
BSBA, Economics/Finance
KGB_ (formerly InfoNXX) 2009 - 2012
Stream Global Services March 2008 - November 2008
TeleTech Holdings, Inc 2006 - 2008
Get Connected 2004 - 2006
Convergys 1998 - 2003
AT&T American Transtech 1972 - 1998
Skills
Business Development, Telecommunications, CRM
Education
Columbia University - Columbia Business School 1991 — 1991
International Business Strategy
Penn State University 1988 — 1988
Executive Management Program
Manhattan College 1968 — 1972
BSBA, Economics/Finance
Steve Archie's Convergys Experience 1997 - 2009
Job Billing Manager
Industry Telecommunications
Experience
Atlantic Tele-Network, Inc. June 2010 - Present
Convergys 1997 - 2009
Blue Ridge Cellular April 1995 - October 1997
Skills
Billing, Telecommunications, Wireless, Customer Service, Roaming, Excel, Trend Analysis, Revenue, Problem Solving, Innovative Problem..., Problem Analysis, Attention To Detail, Project Execution, Project Delivery, Staff Supervision, Managing Employees, Managing Processes, Project Management, Management, Microsoft Excel, Invoicing, GSM, Customer Experience
Education
Concord University 1986 — 1990
Bachelor's degree, Social Work
Peterstown High School 1983 — 1986
General, General
Atlantic Tele-Network, Inc. June 2010 - Present
Convergys 1997 - 2009
Blue Ridge Cellular April 1995 - October 1997
Skills
Billing, Telecommunications, Wireless, Customer Service, Roaming, Excel, Trend Analysis, Revenue, Problem Solving, Innovative Problem..., Problem Analysis, Attention To Detail, Project Execution, Project Delivery, Staff Supervision, Managing Employees, Managing Processes, Project Management, Management, Microsoft Excel, Invoicing, GSM, Customer Experience
Education
Concord University 1986 — 1990
Bachelor's degree, Social Work
Peterstown High School 1983 — 1986
General, General
Allen Oliver's Convergys Experience 1997 - 1999
Job Sr. Systems / Network Administrator at Dyn
Industry Information Technology and Services
Experience
Dyn September 2013 - Present
Middlesex Networks February 2009 - September 2013
IT4 Inc. May 2008 - February 2009
Axis Microsystems May 2008 - August 2008
United States Air Force May 2002 - May 2008
Phoenix International 1999 - 2002
London Bridge Group 1999 - 2002
London Bridge (Phoenix) 1999 - 2002
Matrixx Marketing 1997 - 1999
Convergys 1997 - 1999
Skills
Powershell, VMware, Microsoft Technologies, Cisco, Cisco Technologies, Windows Server, Active Directory, Servers, Network Administration, Network Security, Virtualization
Education
University of Phoenix 2010 — 2013
BSIT/ISS, Information Technology / Systems Security
Community College of the Air Force 2006 — 2008
Dyn September 2013 - Present
Middlesex Networks February 2009 - September 2013
IT4 Inc. May 2008 - February 2009
Axis Microsystems May 2008 - August 2008
United States Air Force May 2002 - May 2008
Phoenix International 1999 - 2002
London Bridge Group 1999 - 2002
London Bridge (Phoenix) 1999 - 2002
Matrixx Marketing 1997 - 1999
Convergys 1997 - 1999
Skills
Powershell, VMware, Microsoft Technologies, Cisco, Cisco Technologies, Windows Server, Active Directory, Servers, Network Administration, Network Security, Virtualization
Education
University of Phoenix 2010 — 2013
BSIT/ISS, Information Technology / Systems Security
Community College of the Air Force 2006 — 2008
Jane Vogt's Convergys Experience 2004 - 2008
Job General Manager at McDonald's
Industry Consumer Services
Experience
McDonald's March 2009 - Present
Convergys 2004 - 2008
Skills
Recruiting, Succession Planning, Employee Engagement, Leadership Development, Employee Relations, Organizational..., Performance Management, Talent Acquisition, Human Resources, Talent Management, Training, Employee Training, Onboarding, HRIS, Training Delivery, Organizational..., Career Development, Resume Writing, Coaching
Education
Walden University 2010 — 2014
Doctor of Philosophy (PhD), Psychology
Walden University 2009 — 2011
MS, Psychology, Public Administration and Social Change
Columbia College 2007 — 2009
BA, Psychology
The Ohio State University
McDonald's March 2009 - Present
Convergys 2004 - 2008
Skills
Recruiting, Succession Planning, Employee Engagement, Leadership Development, Employee Relations, Organizational..., Performance Management, Talent Acquisition, Human Resources, Talent Management, Training, Employee Training, Onboarding, HRIS, Training Delivery, Organizational..., Career Development, Resume Writing, Coaching
Education
Walden University 2010 — 2014
Doctor of Philosophy (PhD), Psychology
Walden University 2009 — 2011
MS, Psychology, Public Administration and Social Change
Columbia College 2007 — 2009
BA, Psychology
The Ohio State University
Fred Comeau's Convergys Experience June 1995 - August 2000
Job Systems Expert at Jeppesen
Industry Computer Software
Experience
Jeppesen, a Boeing Company April 2015 - Present
Jeppesen, a Boeing Company November 2013 - March 2015
Jeppesen, a Boeing Company January 2007 - November 2013
M-Tech March 2006 - December 2006
World Anti-Doping Agency 2002 - 2005
Convergys June 1995 - August 2000
Skills
Python, Systems Analysis, Product Support, Linux, Programming, Requirements Analysis, Documentation, SQL, Integration, C++, Analysis, Troubleshooting, Windows, Customer Relations, Problem Solving, Mac OS X, Software Development, Software Documentation, Unix, Windows Server, Agile Methodologies, Java, Oracle, Technical Support
Education
University of Manitoba
Doctor of Philosophy (Ph.D.), Cognitive Science
Concordia University 2010 — 2014
MA, Philosophy
Concordia University 2003 — 2010
B. A., Honours Philosophy
University of Waterloo 2000 — 2002
M. Math., Computer Science
University of Manitoba 1995 — 2000
B. C. Sc., Computer Science
University of Manitoba 1989 — 1994
B. Sc., Mathematics and Physics
Jeppesen, a Boeing Company April 2015 - Present
Jeppesen, a Boeing Company November 2013 - March 2015
Jeppesen, a Boeing Company January 2007 - November 2013
M-Tech March 2006 - December 2006
World Anti-Doping Agency 2002 - 2005
Convergys June 1995 - August 2000
Skills
Python, Systems Analysis, Product Support, Linux, Programming, Requirements Analysis, Documentation, SQL, Integration, C++, Analysis, Troubleshooting, Windows, Customer Relations, Problem Solving, Mac OS X, Software Development, Software Documentation, Unix, Windows Server, Agile Methodologies, Java, Oracle, Technical Support
Education
University of Manitoba
Doctor of Philosophy (Ph.D.), Cognitive Science
Concordia University 2010 — 2014
MA, Philosophy
Concordia University 2003 — 2010
B. A., Honours Philosophy
University of Waterloo 2000 — 2002
M. Math., Computer Science
University of Manitoba 1995 — 2000
B. C. Sc., Computer Science
University of Manitoba 1989 — 1994
B. Sc., Mathematics and Physics
Albert Coppage's Convergys Experience January 2009 - January 2010
Job Dispatch Supervisor II at AAA
Industry Consumer Services
Experience
AAA May 2015 - Present
Black Turtle Services 2013 - May 2015
Teleperformance September 2010 - April 2013
Teleperformance July 2010 - September 2010
Teleperformance April 2010 - July 2010
Convergys January 2009 - January 2010
Ameritech December 1999 - December 2005
USAF December 1995 - December 1999
Skills
Performance Management, Employee Engagement, Call Centers, Training Delivery, BPO, Recruiting, Training Needs Analysis, Training, Contact Centers, Outsourcing, Performance Appraisal, Customer Experience, Employee Relations, Workforce Management, Talent Acquisition, Soft Skills, Talent Management, Strategic HR, Employee Training, Assessment Center, Personnel Management, Workforce Planning, HR Consulting, Team Building
Education
Community College of the Air Force 1996 — 1999
Information Technology
AAA May 2015 - Present
Black Turtle Services 2013 - May 2015
Teleperformance September 2010 - April 2013
Teleperformance July 2010 - September 2010
Teleperformance April 2010 - July 2010
Convergys January 2009 - January 2010
Ameritech December 1999 - December 2005
USAF December 1995 - December 1999
Skills
Performance Management, Employee Engagement, Call Centers, Training Delivery, BPO, Recruiting, Training Needs Analysis, Training, Contact Centers, Outsourcing, Performance Appraisal, Customer Experience, Employee Relations, Workforce Management, Talent Acquisition, Soft Skills, Talent Management, Strategic HR, Employee Training, Assessment Center, Personnel Management, Workforce Planning, HR Consulting, Team Building
Education
Community College of the Air Force 1996 — 1999
Information Technology
Cynthia McCalister's Convergys Experience 2007 - 2008
Job SAP IT Consultant at Quality SAP Inc.
Industry Information Technology and Services
Experience
Quality SAP Inc. May 2007 - Present
Convergys 2007 - 2008
IBM 2001 - 2004
Procter & Gamble June 1999 - December 2000
Wright State University 1995 - 1999
Skills
ABAP, Business Analysis, ERP, Management, SAP, SAP HR, Software Documentation
Education
Colorado Technical University 2006 — 2007
MS, Information Technology Management
Wright State University 1995 — 1999
BS, Electrical Engineering
Quality SAP Inc. May 2007 - Present
Convergys 2007 - 2008
IBM 2001 - 2004
Procter & Gamble June 1999 - December 2000
Wright State University 1995 - 1999
Skills
ABAP, Business Analysis, ERP, Management, SAP, SAP HR, Software Documentation
Education
Colorado Technical University 2006 — 2007
MS, Information Technology Management
Wright State University 1995 — 1999
BS, Electrical Engineering
Gina Braxton's Convergys Experience 2006 - January 2010
Job IT Operations at Enterprise Holdings
Industry Publishing
Experience
Enterprise Holdings April 2013 - Present
St. Louis Post-Dispatch 2006 - November 2012
Convergys 2006 - January 2010
Convergys 2005 - 2006
St. Louis Post-Dispatch 2000 - 2006
St. Louis Post-Dispatch 1997 - 2000
Skills
Software Documentation, Computer Hardware, Active Directory, SQL, Project Management, Microsoft Office, Program Management, Adobe Creative Suite, Adobe Acrobat, Computer software, HTML, CSS, VBScript, System Administration, System Testing, Help Desk Support, Healthcare Information..., Call Center..., Team Leadership, Network Administration, Technical Documentation, Software Installation, Software, Technical Support, Unix, Windows, Troubleshooting, Customer Service, Computer Repair, Hardware Installation, SharePoint, Hardware, Training, Management, OS X, Cisco Technologies, Operating Systems, Microsoft SQL Server, Databases, Networking, Windows XP, XP, Visio, Windows Server
Education
Webster University 2002 — 2005
Masters, Information Systems Management
Columbia College 1999 — 2002
Bachelors, Computer Science
Columbia College 1999 — 2002
Bachelors, Business Administration
Enterprise Holdings April 2013 - Present
St. Louis Post-Dispatch 2006 - November 2012
Convergys 2006 - January 2010
Convergys 2005 - 2006
St. Louis Post-Dispatch 2000 - 2006
St. Louis Post-Dispatch 1997 - 2000
Skills
Software Documentation, Computer Hardware, Active Directory, SQL, Project Management, Microsoft Office, Program Management, Adobe Creative Suite, Adobe Acrobat, Computer software, HTML, CSS, VBScript, System Administration, System Testing, Help Desk Support, Healthcare Information..., Call Center..., Team Leadership, Network Administration, Technical Documentation, Software Installation, Software, Technical Support, Unix, Windows, Troubleshooting, Customer Service, Computer Repair, Hardware Installation, SharePoint, Hardware, Training, Management, OS X, Cisco Technologies, Operating Systems, Microsoft SQL Server, Databases, Networking, Windows XP, XP, Visio, Windows Server
Education
Webster University 2002 — 2005
Masters, Information Systems Management
Columbia College 1999 — 2002
Bachelors, Computer Science
Columbia College 1999 — 2002
Bachelors, Business Administration
Steve Raulerson, PMP's Convergys Experience 1990 - 2003
Job Senior Staff Systems Engineer at Lockheed Martin Aeronautics
Industry Aviation & Aerospace
Experience
Lockheed Martin Aeronautics March 2013 - Present
Lockheed Martin Aeronautics June 2003 - February 2013
Convergys 1990 - 2003
General Electric Aerospace January 1987 - February 1990
United State Air Force 1977 - 1987
Skills
Earned Value Management, Systems Engineering, Project Management, Requirements Management, Project Planning, MS Project, Logistics, Technical Writing, DoD, Aerospace, Engineering, System Design, Cross-functional Team..., Air Force, Military, Testing, Continuous Improvement, Configuration Management, Engineering Management, Security Clearance, Proposal Writing, PMP, Integration, Requirements Analysis, Government, Analysis, Defense, Government Contracting, Avionics, Program Management, Process Improvement
Education
The George Washington University 2000 — 2002
Master's Certificate, Project Management
Southeastern Institute of Technology 1988 — 1990
MS, Management
Columbia College 1984 — 1986
Bachelor of Arts (B.A.), Business
Eastern Florida State College 1976 — 1977
Associate of Arts (A.A.), General Studies
Astronaut High School 1973 — 1976
Lockheed Martin Aeronautics March 2013 - Present
Lockheed Martin Aeronautics June 2003 - February 2013
Convergys 1990 - 2003
General Electric Aerospace January 1987 - February 1990
United State Air Force 1977 - 1987
Skills
Earned Value Management, Systems Engineering, Project Management, Requirements Management, Project Planning, MS Project, Logistics, Technical Writing, DoD, Aerospace, Engineering, System Design, Cross-functional Team..., Air Force, Military, Testing, Continuous Improvement, Configuration Management, Engineering Management, Security Clearance, Proposal Writing, PMP, Integration, Requirements Analysis, Government, Analysis, Defense, Government Contracting, Avionics, Program Management, Process Improvement
Education
The George Washington University 2000 — 2002
Master's Certificate, Project Management
Southeastern Institute of Technology 1988 — 1990
MS, Management
Columbia College 1984 — 1986
Bachelor of Arts (B.A.), Business
Eastern Florida State College 1976 — 1977
Associate of Arts (A.A.), General Studies
Astronaut High School 1973 — 1976
Vicki McGuire's Convergys Experience October 2000 - August 2002
Job Billing Team Supervisor
Industry Utilities
Experience
American Water March 2005 - Present
AmSouth Bank April 2003 - March 2005
Convergys October 2000 - August 2002
Wackenhut July 1998 - October 2000
Skills
Recruiting, Customer Satisfaction, Management, Training, Human Resources, Invoicing, Coaching, Call Center, Time Management, Call Centers, Customer Service, Payroll, Process Improvement, Interviews, Customer Retention, Process Scheduler, Leadership, Business Analysis, Budgets, Analysis, Business Process..., Project Management
Education
Columbia Southern University 2009 — 2014
Masters of Business Adminstration, Project Management
University of West Florida 1992 — 1997
Batchelor of the Arts, Criminal Justice
American Water March 2005 - Present
AmSouth Bank April 2003 - March 2005
Convergys October 2000 - August 2002
Wackenhut July 1998 - October 2000
Skills
Recruiting, Customer Satisfaction, Management, Training, Human Resources, Invoicing, Coaching, Call Center, Time Management, Call Centers, Customer Service, Payroll, Process Improvement, Interviews, Customer Retention, Process Scheduler, Leadership, Business Analysis, Budgets, Analysis, Business Process..., Project Management
Education
Columbia Southern University 2009 — 2014
Masters of Business Adminstration, Project Management
University of West Florida 1992 — 1997
Batchelor of the Arts, Criminal Justice
William Barefield's Convergys Experience March 1999 - August 2009
Job Vice President of Information Systems & Development at VyStar Credit Union
Industry Information Technology and Services
Experience
VyStar Credit Union July 2013 - Present
Blue Cross Blue Shield of Florida April 2010 - June 2013
Convergys March 1999 - August 2009
Convergys November 2004 - August 2007
UPS March 1995 - March 1999
Skills
Vendor Management, Call Center, Process Improvement, Business Analysis, SDLC, Business Process, Management, Call Centers, Leadership, Outsourcing, Business Process..., Strategic Planning, Requirements Analysis, Team Building, Visio, Human Resources, Program Management
Education
Jacksonville University 1995 — 1996
MBA, Business
Columbus State University 1986 — 1990
BS, Computer Science
Columbus High
VyStar Credit Union July 2013 - Present
Blue Cross Blue Shield of Florida April 2010 - June 2013
Convergys March 1999 - August 2009
Convergys November 2004 - August 2007
UPS March 1995 - March 1999
Skills
Vendor Management, Call Center, Process Improvement, Business Analysis, SDLC, Business Process, Management, Call Centers, Leadership, Outsourcing, Business Process..., Strategic Planning, Requirements Analysis, Team Building, Visio, Human Resources, Program Management
Education
Jacksonville University 1995 — 1996
MBA, Business
Columbus State University 1986 — 1990
BS, Computer Science
Columbus High
Barry Pigg's Convergys Experience 2005 - 2007
Job Facilities Coordinator at Nationwide Insurance
Industry Insurance
Experience
Nationwide Insurance November 2009 - Present
Convergys 2005 - 2007
Education
Colorado Technical University 2008 — 2008
BS, Business
Nationwide Insurance November 2009 - Present
Convergys 2005 - 2007
Education
Colorado Technical University 2008 — 2008
BS, Business
Gwen Ingram-Thompson's Convergys Experience October 2010 - 2012
Job Personal Driver
Industry Transportation/Trucking/Railroad
Experience
UBERX September 2014 - Present
BRC Real Estate January 2015 - February 2015
Convergys October 2010 - 2012
International Erosion Control Association April 2008 - April 2009
Faison Office Products April 2006 - July 2007
VICORP RESTUARANTS INC January 2005 - December 2005
STOVALL CARE CENTER January 2000 - January 2003
AVANTI PETROLEUM INC January 1999 - January 2000
Skills
Accounts Receivable, Accounts Payable, Microsoft Office, Public Speaking, Customer Service, Account Reconciliation, Access, Accounting, Bank Reconciliation, Communication, Entrepreneurship, Financial Statements, General Ledger, Invoicing, Journal Entries, Brand Development, Management, Microsoft Excel, Microsoft Word, Outlook, Payroll, PowerPoint, Social Networking, Strategic Planning, Training
Education
Metropolitan State College 2004 — 2005
Accounting
Community College of Denver 1976 — 1998
Business Communications
Metropolitian State College 1984 — 1985
Accounting
UBERX September 2014 - Present
BRC Real Estate January 2015 - February 2015
Convergys October 2010 - 2012
International Erosion Control Association April 2008 - April 2009
Faison Office Products April 2006 - July 2007
VICORP RESTUARANTS INC January 2005 - December 2005
STOVALL CARE CENTER January 2000 - January 2003
AVANTI PETROLEUM INC January 1999 - January 2000
Skills
Accounts Receivable, Accounts Payable, Microsoft Office, Public Speaking, Customer Service, Account Reconciliation, Access, Accounting, Bank Reconciliation, Communication, Entrepreneurship, Financial Statements, General Ledger, Invoicing, Journal Entries, Brand Development, Management, Microsoft Excel, Microsoft Word, Outlook, Payroll, PowerPoint, Social Networking, Strategic Planning, Training
Education
Metropolitan State College 2004 — 2005
Accounting
Community College of Denver 1976 — 1998
Business Communications
Metropolitian State College 1984 — 1985
Accounting
Brad Floyd's Convergys Experience April 2010 - July 2010
Job Aerospace and Defense Electronics Professional
Industry Defense & Space
Experience
L-3 Communications January 2011 - April 2013
Utah Transit Authority July 2010 - January 2011
Convergys April 2010 - July 2010
ATK Launch Systems April 1987 - January 2010
US Army/Utah Army National Guard February 1987 - March 1989
United States Air Force/Utah Air National Guard July 1985 - February 1987
Center for Atmospheric and Space Sciences/Utah State University March 1984 - June 1986
US Army/Utah Army National Guard December 1982 - July 1985
US Air Force/Utah Air National Guard May 1976 - December 1982
Thiokol Chemical Corporation June 1981 - September 1981
Skills
Calibration, Oscilloscope, DMMs, Power Analyzer, Spectrum Analyzer, Signal Generators, Function Generator, Computed Tomography, X-ray Systems, Environmental Chambers, Linear Accelerators, Ultrasonic Testing..., Troubleshooting, PLC Ladder Logic, NI LabVIEW, Microsoft Office, Variable Frequency..., Servo Drives, Stepper Motors, Motion Control, Industrial Control, Process Automation, Process Control, CNC Machines, Laboratory Equipment, Overhead Cranes, Fire Alarm Systems, Security Systems, Industrial Sensors, Video Systems, Industrial Ovens, Data Acquisition, Toyota Production System, Composites, Security Clearance, JTAG, Flying Probe, NI TestStand, AutoCAD, Digital Imaging, Light Rail Vehicles, Spectroscopy, Automation, Electronics, Test Equipment, Radar, Manufacturing, Computer Hardware, Testing, Aerospace
Education
Ogden-Weber Applied Technology College 2015 — 2015
Certificate, Non-Destructive Inspection & Testing
National Instruments
LabVIEW
Weber State University
Bachelor of Science (BS), Electronics Engineering Technology
Salt Lake Community College 2010 — 2013
Composites, AutoCAD
Community College of the Air Force
AAS, Electronic Systems Technology
Utah State University - Jon M. Huntsman School of Business
Bachelor of Arts (BA), Business Administration/Marketing
Boulder Outdoor Survival School
Wilderness Living Skills
Crow Canyon Archaeological Center
Archaeology Research
U.S. Army Intelligence Center and School
Human Intelligence Collector (Interrogator Prisoner of War)
Keesler Technical Training School. U.S. Air Force
Ground Radar Repair
L-3 Communications January 2011 - April 2013
Utah Transit Authority July 2010 - January 2011
Convergys April 2010 - July 2010
ATK Launch Systems April 1987 - January 2010
US Army/Utah Army National Guard February 1987 - March 1989
United States Air Force/Utah Air National Guard July 1985 - February 1987
Center for Atmospheric and Space Sciences/Utah State University March 1984 - June 1986
US Army/Utah Army National Guard December 1982 - July 1985
US Air Force/Utah Air National Guard May 1976 - December 1982
Thiokol Chemical Corporation June 1981 - September 1981
Skills
Calibration, Oscilloscope, DMMs, Power Analyzer, Spectrum Analyzer, Signal Generators, Function Generator, Computed Tomography, X-ray Systems, Environmental Chambers, Linear Accelerators, Ultrasonic Testing..., Troubleshooting, PLC Ladder Logic, NI LabVIEW, Microsoft Office, Variable Frequency..., Servo Drives, Stepper Motors, Motion Control, Industrial Control, Process Automation, Process Control, CNC Machines, Laboratory Equipment, Overhead Cranes, Fire Alarm Systems, Security Systems, Industrial Sensors, Video Systems, Industrial Ovens, Data Acquisition, Toyota Production System, Composites, Security Clearance, JTAG, Flying Probe, NI TestStand, AutoCAD, Digital Imaging, Light Rail Vehicles, Spectroscopy, Automation, Electronics, Test Equipment, Radar, Manufacturing, Computer Hardware, Testing, Aerospace
Education
Ogden-Weber Applied Technology College 2015 — 2015
Certificate, Non-Destructive Inspection & Testing
National Instruments
LabVIEW
Weber State University
Bachelor of Science (BS), Electronics Engineering Technology
Salt Lake Community College 2010 — 2013
Composites, AutoCAD
Community College of the Air Force
AAS, Electronic Systems Technology
Utah State University - Jon M. Huntsman School of Business
Bachelor of Arts (BA), Business Administration/Marketing
Boulder Outdoor Survival School
Wilderness Living Skills
Crow Canyon Archaeological Center
Archaeology Research
U.S. Army Intelligence Center and School
Human Intelligence Collector (Interrogator Prisoner of War)
Keesler Technical Training School. U.S. Air Force
Ground Radar Repair
Rhonda Henderson's Convergys Experience October 2013 - March 2014
Job LIFE AND HEALTH INSURANCE AGENT at NAA Life
Industry Accounting
Experience
NAA Life March 2014 - Present
Convergys October 2013 - March 2014
MCC LIFE BROKERAGE 2014 - 2014
Exempla Healthcare June 2013 - August 2013
MEDSURANT MONITORING August 2011 - November 2012
Medsurant Monitoring August 2011 - November 2012
Denver Health June 1990 - November 2011
Denver Health June 1990 - August 2011
Skills
ICD-9-CM, Medical Terminology, CPT, Anatomy, HCPCS, Pharmacy, Medical Billing, CERTIFIED CODER, CERTIFIED PHARMACY TECH, Orthopedic, Vital Signs, Pharmacists, IV, Sales
Education
KAPLAN COLLEGE 2013 — 2013
CERTIFICATE, ACCIDENT AND HEALTH PRODUCER
Denver Health @ Hosptials Authority 2009 — 2010
Certificate, Medical coding and billling
Concorde Career College-Aurora 1988 — 1989
Certificate, Pharmacy Technician/Assistant
NATIONAL UNIVERSITY, DENVER 1986 — 1988
Associate of Arts and Sciences (A.A.S.), TRAVEL AND AIRLINES, B AVERAGE
The National University 1985 — 1988
Associate of Arts and Sciences (AAS), Tourism and Travel Services Management
NAA Life March 2014 - Present
Convergys October 2013 - March 2014
MCC LIFE BROKERAGE 2014 - 2014
Exempla Healthcare June 2013 - August 2013
MEDSURANT MONITORING August 2011 - November 2012
Medsurant Monitoring August 2011 - November 2012
Denver Health June 1990 - November 2011
Denver Health June 1990 - August 2011
Skills
ICD-9-CM, Medical Terminology, CPT, Anatomy, HCPCS, Pharmacy, Medical Billing, CERTIFIED CODER, CERTIFIED PHARMACY TECH, Orthopedic, Vital Signs, Pharmacists, IV, Sales
Education
KAPLAN COLLEGE 2013 — 2013
CERTIFICATE, ACCIDENT AND HEALTH PRODUCER
Denver Health @ Hosptials Authority 2009 — 2010
Certificate, Medical coding and billling
Concorde Career College-Aurora 1988 — 1989
Certificate, Pharmacy Technician/Assistant
NATIONAL UNIVERSITY, DENVER 1986 — 1988
Associate of Arts and Sciences (A.A.S.), TRAVEL AND AIRLINES, B AVERAGE
The National University 1985 — 1988
Associate of Arts and Sciences (AAS), Tourism and Travel Services Management
Joseph Bright III's Convergys Experience June 2008 - September 2010
Job Information System Security Manager at Military
Industry Computer & Network Security
Experience
Air Force August 2014 - Present
Air Force June 2011 - August 2014
Convergys June 2008 - September 2010
Skills
Security+ Certification, 3+yrs in Cybersecurity..., Training, Team Leadership, Leadership, Program Management, Process Improvement, Team Building, Military Experience, Top Secret Clearance
Education
Community College of the Air Force
Associate's degree, Information Systems Technology
Wiregrass Georgia Technical College
Attened, Computer Support Specialist
Air Force August 2014 - Present
Air Force June 2011 - August 2014
Convergys June 2008 - September 2010
Skills
Security+ Certification, 3+yrs in Cybersecurity..., Training, Team Leadership, Leadership, Program Management, Process Improvement, Team Building, Military Experience, Top Secret Clearance
Education
Community College of the Air Force
Associate's degree, Information Systems Technology
Wiregrass Georgia Technical College
Attened, Computer Support Specialist
James Spielman's Convergys Experience January 1997 - September 2002
Job Info Tech Spct 4 at State of Arizona
Industry Government Administration
Experience
State of Arizona January 2004 - Present
Convergys January 1997 - September 2002
UPS September 1992 - September 1996
Skills
Business Analysis, Visio, SharePoint, Business Intelligence, ITIL, Requirements Analysis, SDLC, Software Documentation, Microsoft SQL Server, Integration
Education
Computer Systems Institute 2003 — 2003
Java and Oracle
DePaul University 1996 — 1997
Computer certificate, Computer programming
Northern Illinois University 1989 — 1991
BS, Economics minor mathematics
Moraine Valley Community College 1986 — 1989
A.S. Business Administration
State of Arizona January 2004 - Present
Convergys January 1997 - September 2002
UPS September 1992 - September 1996
Skills
Business Analysis, Visio, SharePoint, Business Intelligence, ITIL, Requirements Analysis, SDLC, Software Documentation, Microsoft SQL Server, Integration
Education
Computer Systems Institute 2003 — 2003
Java and Oracle
DePaul University 1996 — 1997
Computer certificate, Computer programming
Northern Illinois University 1989 — 1991
BS, Economics minor mathematics
Moraine Valley Community College 1986 — 1989
A.S. Business Administration
Patricia Wicks's Convergys Experience October 2003 - May 2004
Job
Industry
Experience
US Census Bureau Local Office September 2009 - October 2010
US Census Bureau July 2008 - September 2009
Department of Veterans Affairs May 2006 - July 2008
US Forest Service August 2004 - May 2006
Convergys October 2003 - May 2004
Catholic Charities Inc August 2002 - September 2003
Skills
Certified Microsoft..., Payroll, Interviews, Time Management, Training, Administration, Human Resources, Accounts Payable, Customer Service, Filing, Hiring, Management, Office Management, Policy, Purchasing, Government
Education
Davis Applied Technology College 2011 — 2012
Certificate, Managing Bookkeeping
Southern Illinois University, Carbondale 1989 — 1990
Vocational Education
Community College of the Air Force 1987 — 1989
AAS, Communications-Computer Operations
City Colleges of Chicago
Certificate, Mid-Management
US Census Bureau Local Office September 2009 - October 2010
US Census Bureau July 2008 - September 2009
Department of Veterans Affairs May 2006 - July 2008
US Forest Service August 2004 - May 2006
Convergys October 2003 - May 2004
Catholic Charities Inc August 2002 - September 2003
Skills
Certified Microsoft..., Payroll, Interviews, Time Management, Training, Administration, Human Resources, Accounts Payable, Customer Service, Filing, Hiring, Management, Office Management, Policy, Purchasing, Government
Education
Davis Applied Technology College 2011 — 2012
Certificate, Managing Bookkeeping
Southern Illinois University, Carbondale 1989 — 1990
Vocational Education
Community College of the Air Force 1987 — 1989
AAS, Communications-Computer Operations
City Colleges of Chicago
Certificate, Mid-Management
Julianna Bullard's Convergys Experience July 2009 - May 2012
Job Human Resource Professional
Industry Government Administration
Experience
Texas State Technical College August 2015 - Present
Texas State Technical College December 2014 - July 2015
Texas State Technical College July 2012 - November 2014
Texas State Technical College May 2012 - July 2012
Convergys July 2009 - May 2012
Convergys March 2008 - July 2009
Lowe's Home Improvement July 1995 - July 2007
Skills
College Recruiting, Applicant Tracking..., Employee Relations, Recruiting, Talent Management, Onboarding, New Hire Orientations, Talent Acquisition, Sourcing, Temporary Placement, Screening, Internet Recruiting, HR Consulting, Contract Recruitment, Employee Benefits, Executive Search, Employer Branding, Payroll Processing, Payroll Services, Benefits Administration, Compensation & Benefits, Voluntary Employee..., Retirement Planning, Qualified Retirement..., Retirement Benefits, Employee Recognition, Employee Referral...
Education
Columbia College 2010 — 2015
Bachelor of Science (B.S.), Business Administration, Human Resource Management
University of Phoenix 2005 — 2005
Associate's degree, General Studies
Texas State Technical College August 2015 - Present
Texas State Technical College December 2014 - July 2015
Texas State Technical College July 2012 - November 2014
Texas State Technical College May 2012 - July 2012
Convergys July 2009 - May 2012
Convergys March 2008 - July 2009
Lowe's Home Improvement July 1995 - July 2007
Skills
College Recruiting, Applicant Tracking..., Employee Relations, Recruiting, Talent Management, Onboarding, New Hire Orientations, Talent Acquisition, Sourcing, Temporary Placement, Screening, Internet Recruiting, HR Consulting, Contract Recruitment, Employee Benefits, Executive Search, Employer Branding, Payroll Processing, Payroll Services, Benefits Administration, Compensation & Benefits, Voluntary Employee..., Retirement Planning, Qualified Retirement..., Retirement Benefits, Employee Recognition, Employee Referral...
Education
Columbia College 2010 — 2015
Bachelor of Science (B.S.), Business Administration, Human Resource Management
University of Phoenix 2005 — 2005
Associate's degree, General Studies
Patricia Keys's Convergys Experience April 2006 - March 2007
Job Consumer Services Professional
Industry Consumer Services
Experience
Safe ways November 2007 - March 2008
Movie Tavern Partners, LLC June 2007 - November 2007
Convergys April 2006 - March 2007
Emperon January 2006 - April 2006
King Soopers June 2003 - November 2005
Private May 1998 - December 2003
Education
Community College of Aurora 2003 — 2006
NA, Law/Paralegal
Montbello High 2001 — 2003
Diploma, Basic
Eagle Crest High School 1999 — 2001
Basic
Safe ways November 2007 - March 2008
Movie Tavern Partners, LLC June 2007 - November 2007
Convergys April 2006 - March 2007
Emperon January 2006 - April 2006
King Soopers June 2003 - November 2005
Private May 1998 - December 2003
Education
Community College of Aurora 2003 — 2006
NA, Law/Paralegal
Montbello High 2001 — 2003
Diploma, Basic
Eagle Crest High School 1999 — 2001
Basic
Derek Bosted's Convergys Experience November 2007 - March 2011
Job Project Team Leader
Industry Consumer Services
Experience
Convergys November 2007 - March 2011
Walmart April 2004 - October 2007
A-1 Tri City Taxi May 2001 - January 2003
Skills
Customer Service, Customer Relations, Coaching, Call Center, Feedback, Coordination, Team Management, Inbound, Customer Satisfaction, Metrics, Problem Solving, Mentoring, Performance Management, Troubleshooting, Team Building, Teamwork, Workforce Management, Program Management, Outsourcing, Software Documentation, Inbound Marketing, Vendor Management, Training, Customer Experience, Hiring, Call Centers, Operations Management, Time Management
Education
Columbia Basin College
Convergys November 2007 - March 2011
Walmart April 2004 - October 2007
A-1 Tri City Taxi May 2001 - January 2003
Skills
Customer Service, Customer Relations, Coaching, Call Center, Feedback, Coordination, Team Management, Inbound, Customer Satisfaction, Metrics, Problem Solving, Mentoring, Performance Management, Troubleshooting, Team Building, Teamwork, Workforce Management, Program Management, Outsourcing, Software Documentation, Inbound Marketing, Vendor Management, Training, Customer Experience, Hiring, Call Centers, Operations Management, Time Management
Education
Columbia Basin College
Clare Tripp's Convergys Experience January 2006 - April 2013
Job Customer Service at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2006 - April 2013
Skills
Call Centers, Customer Oriented, Customer Support, Telecommunications..., Microsoft Office
Education
Community College of Denver
Computer Systems Networking and Telecommunications
Convergys January 2006 - April 2013
Skills
Call Centers, Customer Oriented, Customer Support, Telecommunications..., Microsoft Office
Education
Community College of Denver
Computer Systems Networking and Telecommunications
Socrates Mouskos's Convergys Experience September 2002 - December 2005
Job Senior Learning & Performance Specialist at Staples Inc.
Industry E-Learning
Experience
Staples Business Advantage December 2005 - Present
Convergys September 2002 - December 2005
Skills
Training, Training Design, Training Development, Performance Testing, Process Improvement, Quality Assurance, Coaching, Troubleshooting, Team Building, Customer Service, Customer Satisfaction, Testing, Change Management, Instructional Design, Performance Management, Team Leadership, Project Management, Performance Tuning, Performance Improvement, Web Development, Webinar Development, Evaluation, Microsoft Office 2013, Adobe Photoshop, Adobe Presenter, Adobe Connect, WebEx, Windows 7, Apple, Android, Needs Analysis, Employee Training, Captivate, Analysis, Management, Organizational Learning, Instructor-led Training, Photoshop, Camtasia, Microsoft Office
Education
Community College of Aurora
Staples Business Advantage December 2005 - Present
Convergys September 2002 - December 2005
Skills
Training, Training Design, Training Development, Performance Testing, Process Improvement, Quality Assurance, Coaching, Troubleshooting, Team Building, Customer Service, Customer Satisfaction, Testing, Change Management, Instructional Design, Performance Management, Team Leadership, Project Management, Performance Tuning, Performance Improvement, Web Development, Webinar Development, Evaluation, Microsoft Office 2013, Adobe Photoshop, Adobe Presenter, Adobe Connect, WebEx, Windows 7, Apple, Android, Needs Analysis, Employee Training, Captivate, Analysis, Management, Organizational Learning, Instructor-led Training, Photoshop, Camtasia, Microsoft Office
Education
Community College of Aurora
shalyna heggs's Convergys Experience November 2005 - July 2007
Job Administrative Assistant at Audyne’s Cleaning Service
Industry Hospital & Health Care
Experience
Audyne’s Cleaning Service July 2009 - Present
St. Luke’s Hospital April 2008 - June 2009
Convergys November 2005 - July 2007
Education
Concorde Career Institute-Jacksonville 2003 — 2003
Duncan U. Fletcher 1996 — 2000
Audyne’s Cleaning Service July 2009 - Present
St. Luke’s Hospital April 2008 - June 2009
Convergys November 2005 - July 2007
Education
Concorde Career Institute-Jacksonville 2003 — 2003
Duncan U. Fletcher 1996 — 2000
Samuel McDowell's Convergys Experience July 2004 - September 2005
Job Computer Department Manager at FSU Computer Store
Industry Telecommunications
Experience
FSU Computer Store April 2012 - Present
Crush Sprite LLC 2006 - 2011
Convergys July 2004 - September 2005
Medac, Inc and KAM Technologies March 2002 - February 2004
United States Air Force July 1995 - November 2001
Skills
Six Sigma, Magic: Customer Service, OSHA cert, MS Office Suite, Quickbooks, Supervisory Skills, Gender Equality, Disaster Preparedness, Quality Assurance, Quality Inspection, Contract Negotiation, Maintenance & Repair, QuickBooks, Human Resources, Troubleshooting, Quality Control, Microsoft Office, Project Management, Military, Customer Satisfaction, Process Improvement, Management, Customer Service, Team Management, Marketing, Sales, Networking
Education
Community College of the Air Force 1995 — 2001
Aerospace Engineering, Aviation Maintenance
Wakulla High School 1987 — 1991
High School Diploma, General
FSU Computer Store April 2012 - Present
Crush Sprite LLC 2006 - 2011
Convergys July 2004 - September 2005
Medac, Inc and KAM Technologies March 2002 - February 2004
United States Air Force July 1995 - November 2001
Skills
Six Sigma, Magic: Customer Service, OSHA cert, MS Office Suite, Quickbooks, Supervisory Skills, Gender Equality, Disaster Preparedness, Quality Assurance, Quality Inspection, Contract Negotiation, Maintenance & Repair, QuickBooks, Human Resources, Troubleshooting, Quality Control, Microsoft Office, Project Management, Military, Customer Satisfaction, Process Improvement, Management, Customer Service, Team Management, Marketing, Sales, Networking
Education
Community College of the Air Force 1995 — 2001
Aerospace Engineering, Aviation Maintenance
Wakulla High School 1987 — 1991
High School Diploma, General
Andrea Madden's Convergys Experience January 2002 - July 2007
Job Verizon Wireless
Industry Information Technology and Services
Experience
PlumChoice October 2013 - Present
Verizon Wireless July 2007 - August 2012
Convergys January 2002 - July 2007
APQC July 1997 - December 2000
Skills
Telecommunications, Wireless, LTE, Call Center, Blackberry, Customer Satisfaction, Mobile Technology, Computer Network..., Technical Support, Troubleshooting, Mobile Devices, 3G, Wireless Networking, GSM, Help Desk Support, Password Resets, Ticketing Systems, Printers, Operating Systems, TCP/IP, Microsoft Exchange, Call Centers, Enterprise Software, Active Directory, Hardware
Education
Colorado Technical University-Online 2009 — 2012
Bachelor of Science (B.S.), Information Technology
Trinity University-Washington 1992 — 1997
Bachelor of Arts (BA), Psychology
PlumChoice October 2013 - Present
Verizon Wireless July 2007 - August 2012
Convergys January 2002 - July 2007
APQC July 1997 - December 2000
Skills
Telecommunications, Wireless, LTE, Call Center, Blackberry, Customer Satisfaction, Mobile Technology, Computer Network..., Technical Support, Troubleshooting, Mobile Devices, 3G, Wireless Networking, GSM, Help Desk Support, Password Resets, Ticketing Systems, Printers, Operating Systems, TCP/IP, Microsoft Exchange, Call Centers, Enterprise Software, Active Directory, Hardware
Education
Colorado Technical University-Online 2009 — 2012
Bachelor of Science (B.S.), Information Technology
Trinity University-Washington 1992 — 1997
Bachelor of Arts (BA), Psychology
Danielle Hardmon's Convergys Experience December 2011 - Present
Job Customer Service Problem Res Rep at Convergys
Industry Consumer Services
Experience
Convergys December 2011 - Present
Saint Louis Life March 2010 - Present
Consumer Adjustment Collections Inc October 2007 - February 2010
Skills
Microsoft Office, 10 Key, PowerPoint, Hematology
Education
Columbia College 2012 — 2016
Sanford Brown College-Hazelwood 2008 — 2010
Associates of Science, Occupational Therapy Assistant
Convergys December 2011 - Present
Saint Louis Life March 2010 - Present
Consumer Adjustment Collections Inc October 2007 - February 2010
Skills
Microsoft Office, 10 Key, PowerPoint, Hematology
Education
Columbia College 2012 — 2016
Sanford Brown College-Hazelwood 2008 — 2010
Associates of Science, Occupational Therapy Assistant
Diana Ingram's Convergys Experience
Job Customer Care at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys
Skills
BPO, Call Center, Call Centers, Customer Service, Service Delivery, Team Management, Program Management, Team Leadership, Recruiting
Education
Columbia College 1995 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
columbia coll 1993 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
Convergys
Skills
BPO, Call Center, Call Centers, Customer Service, Service Delivery, Team Management, Program Management, Team Leadership, Recruiting
Education
Columbia College 1995 — 2011
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
columbia coll 1993 — 2011
Bachelor of Business Administration (BBA), Business Administration and Management, General
cassandra Txlonghorngirl06:Yahoo.Com's Convergys Experience November 2010 - May 2012
Job
Industry Law Enforcement
Experience
The GEO Group, Inc. August 2012 - March 2013
Convergys November 2010 - May 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Data Entry, Receptionist Duties, Microsoft Word
Education
Colorado Technical University 2010 — 2013
Bachelor of Science (BS), Criminal Justice Human Services
The GEO Group, Inc. August 2012 - March 2013
Convergys November 2010 - May 2012
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Data Entry, Receptionist Duties, Microsoft Word
Education
Colorado Technical University 2010 — 2013
Bachelor of Science (BS), Criminal Justice Human Services
La Shawn Miles's Convergys Experience April 2008 - March 2014
Job team lead at Convergys
Industry Outsourcing/Offshoring
Experience
Arrow Electronics April 2015 - Present
Convergys April 2008 - March 2014
Target October 2002 - November 2007
Skills
Recruiting, Sales, Team Leadership, Teamwork, Training, Customer Satisfaction, Vendor Management, Telephone Skills, Team Management, Process Improvement, Performance Management, Operations Management, Customer Experience, Call Centers, CRM
Education
Community College of Denver 2000 — 2004
Arrow Electronics April 2015 - Present
Convergys April 2008 - March 2014
Target October 2002 - November 2007
Skills
Recruiting, Sales, Team Leadership, Teamwork, Training, Customer Satisfaction, Vendor Management, Telephone Skills, Team Management, Process Improvement, Performance Management, Operations Management, Customer Experience, Call Centers, CRM
Education
Community College of Denver 2000 — 2004
Jewel Hill-Taiwo's Convergys Experience December 1996 - Present
Job CeR agent at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys December 1996 - Present
City and County of Denver January 1991 - May 1993
Skills
Management, Call Centers
Education
Denver Technical College 1987 — 1989
Certificate, Word Processing
Community College of Aurora
Working towards BA in Liberal Arts will transfere to Johnson and Wales
Emily Griffith Technical College
Certificat in Business Math, Accounting
Montbello High School
High School, .
Convergys December 1996 - Present
City and County of Denver January 1991 - May 1993
Skills
Management, Call Centers
Education
Denver Technical College 1987 — 1989
Certificate, Word Processing
Community College of Aurora
Working towards BA in Liberal Arts will transfere to Johnson and Wales
Emily Griffith Technical College
Certificat in Business Math, Accounting
Montbello High School
High School, .
Lisa Partlow's Convergys Experience January 2000 - June 2002
Job Document Imaging & Kronos WTK Analyst at N/A
Industry Hospital & Health Care
Experience
N/A January 2005 - Present
N/A March 2011 - January 2014
Convergys January 2000 - June 2002
Skills
Document Management, Software Documentation, Project Planning, Project Management, Training, Business Process..., Business Process..., Data Governance, Scripting, Release Notes, Usability Testing, System Testing, End User Training
Education
Colorado Technical University-Online 2008 — 2009
Masters Degree, Information Technology & Systems Implemenation
Valdosta State University 1996 — 2000
Bachelor of Science (BS), Computer Information Systems
N/A January 2005 - Present
N/A March 2011 - January 2014
Convergys January 2000 - June 2002
Skills
Document Management, Software Documentation, Project Planning, Project Management, Training, Business Process..., Business Process..., Data Governance, Scripting, Release Notes, Usability Testing, System Testing, End User Training
Education
Colorado Technical University-Online 2008 — 2009
Masters Degree, Information Technology & Systems Implemenation
Valdosta State University 1996 — 2000
Bachelor of Science (BS), Computer Information Systems
Melissa Serviss's Convergys Experience March 2003 - February 2014
Job Relocation
Industry Consumer Services
Experience
Graebel Relocation Services Worldwide, Inc. April 2014 - Present
Convergys March 2003 - February 2014
Skills
Call Centers, Contact Centers, Customer Experience, Customer Service, Customer Satisfaction, Customer Retention, Instructional Design, Call Center Development, Customer Support, Employee Training, Telephone Skills, Relocation, Corporate Relocation, Data Entry, Microsoft Office, Residential Moving, Corporate Housing
Education
Community College of Aurora 1998 — 2000
General Studies
Graebel Relocation Services Worldwide, Inc. April 2014 - Present
Convergys March 2003 - February 2014
Skills
Call Centers, Contact Centers, Customer Experience, Customer Service, Customer Satisfaction, Customer Retention, Instructional Design, Call Center Development, Customer Support, Employee Training, Telephone Skills, Relocation, Corporate Relocation, Data Entry, Microsoft Office, Residential Moving, Corporate Housing
Education
Community College of Aurora 1998 — 2000
General Studies
Robert Jenkner's Convergys Experience January 2013 - May 2013
Job Information Services/Healthcare Professional
Industry Information Services
Experience
Catholic Health Initiatives (Conifer Health) May 2014 - November 2014
West Corporation September 2013 - May 2014
Convergys January 2013 - May 2013
TASC, Inc. November 2010 - February 2011
Skills
Customer Service, Microsoft Office, Management, Project Management, Microsoft Excel, Strategic Planning, Training, Quality Assurance, Coaching, Microsoft Word, Data Analysis, Security Clearance, Communication, Computer Proficiency, Patient Registration, Appointment Scheduling, Health Insurance, Medicare, Medicaid, Public Speaking, Professional Phone..., Client Services, Escalation Resolution, Epic Systems, Professional Mentoring, Hospital Information..., Skilled Multi-tasker
Education
Community College of the Air Force 1997 — 2000
Associate's degree, Communications Applications Technology, 3.40
Community College of the Air Force 1997 — 2000
Associate of Arts and Sciences (AAS), Communication, General
Catholic Health Initiatives (Conifer Health) May 2014 - November 2014
West Corporation September 2013 - May 2014
Convergys January 2013 - May 2013
TASC, Inc. November 2010 - February 2011
Skills
Customer Service, Microsoft Office, Management, Project Management, Microsoft Excel, Strategic Planning, Training, Quality Assurance, Coaching, Microsoft Word, Data Analysis, Security Clearance, Communication, Computer Proficiency, Patient Registration, Appointment Scheduling, Health Insurance, Medicare, Medicaid, Public Speaking, Professional Phone..., Client Services, Escalation Resolution, Epic Systems, Professional Mentoring, Hospital Information..., Skilled Multi-tasker
Education
Community College of the Air Force 1997 — 2000
Associate's degree, Communications Applications Technology, 3.40
Community College of the Air Force 1997 — 2000
Associate of Arts and Sciences (AAS), Communication, General
Niesha Tidwell-Johnson's Convergys Experience December 2009 - May 2010
Job Fuel Attendant at Tom Thumb
Industry Outsourcing/Offshoring
Experience
Tom Thumb March 2011 - Present
24-7 Intouch 2012 - 2013
Chase Source June 2010 - September 2010
Convergys December 2009 - May 2010
ADT February 2008 - October 2009
Skills
Highly detail oriented, Reliable, Data Entry, Problem Solving, Account Management, Time Management, Communication Skills, Customer Service, Customer Support, Self-driven, Self-esteem, Proactive self-starter, Motivated self-starter, Kindness
Education
Community College of Denver 2008 — 2009
n/A, General Studies
Rangeview High School 2003 — 2007
High School Diploma, General Studies
Tom Thumb March 2011 - Present
24-7 Intouch 2012 - 2013
Chase Source June 2010 - September 2010
Convergys December 2009 - May 2010
ADT February 2008 - October 2009
Skills
Highly detail oriented, Reliable, Data Entry, Problem Solving, Account Management, Time Management, Communication Skills, Customer Service, Customer Support, Self-driven, Self-esteem, Proactive self-starter, Motivated self-starter, Kindness
Education
Community College of Denver 2008 — 2009
n/A, General Studies
Rangeview High School 2003 — 2007
High School Diploma, General Studies
LASHONDA SPENCER's Convergys Experience January 2012 - Present
Job Call Center Technician at Convergys
Industry Cosmetics
Experience
Convergys January 2012 - Present
The Pedestal Salon August 2005 - Present
The Pedestal Salon 2005 - 2013
Regis Corporation August 2002 - December 2005
Education
Colorado Technical University 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Information Technology Project Management
Colorado Technical University 2010 — 2012
Associate of Science (A.S.), Business Administration, Management and Operations
Convergys January 2012 - Present
The Pedestal Salon August 2005 - Present
The Pedestal Salon 2005 - 2013
Regis Corporation August 2002 - December 2005
Education
Colorado Technical University 2012 — 2014
Bachelor of Applied Science (B.A.Sc.), Information Technology Project Management
Colorado Technical University 2010 — 2012
Associate of Science (A.S.), Business Administration, Management and Operations
Phillip Burnette's Convergys Experience December 2012 - April 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys December 2012 - April 2013
Convergys 2012 - 2013
Skills
Information Technology, Microsoft Office, Networking, Security+, DoD Top Secret Clearance, TCP/IP, Cryptography, Cisco Routers
Education
Community College of the Air Force 2008 — 2011
Caney Creek High School 2002 — 2006
Convergys December 2012 - April 2013
Convergys 2012 - 2013
Skills
Information Technology, Microsoft Office, Networking, Security+, DoD Top Secret Clearance, TCP/IP, Cryptography, Cisco Routers
Education
Community College of the Air Force 2008 — 2011
Caney Creek High School 2002 — 2006
Corbin Dates's Convergys Experience 2010 - 2013
Job Try not to become a person of success, but a person of value.
Industry Professional Training & Coaching
Experience
Convergys 2010 - 2013
Skills
Training Delivery, Employee Training, Call Centers, Sales, Customer Service, Working With Clients, Training, Coaching, Soft Skills, Time Management, CRM, Team Building, Contact Centers, Leadership Development
Education
Community College of Aurora 2007 — 2008
Fine/Studio Arts, General
Gateway High School 2004 — 2007
General Studies
Convergys 2010 - 2013
Skills
Training Delivery, Employee Training, Call Centers, Sales, Customer Service, Working With Clients, Training, Coaching, Soft Skills, Time Management, CRM, Team Building, Contact Centers, Leadership Development
Education
Community College of Aurora 2007 — 2008
Fine/Studio Arts, General
Gateway High School 2004 — 2007
General Studies
Bianca Bass's Convergys Experience June 2011 - November 2011
Job ..
Industry Staffing and Recruiting
Experience
Concentrix July 2015 - Present
Kelly Services January 2014 - July 2015
Kelly Services October 2013 - January 2014
Alpine Access June 2012 - October 2013
Alpine Access June 2012 - October 2013
Convergys June 2011 - November 2011
US Army July 2003 - June 2011
Sutherland Global Services April 2010 - May 2011
West Corporation November 2007 - May 2008
Skills
Customer Service, Time Management, Data Entry, Outlook, Training, Sales, Customer Satisfaction, Team Building, Administrative..., Coaching, Telephone Skills, Applicant Tracking..., Customer Experience, Employee Relations, Human Resources, New Hire Orientations, Onboarding, Recruiting, Staffing Services, Talent Acquisition
Education
Northern Nash Sr. High
Colorado Technical University
Associates, Liberal Arts
Concentrix July 2015 - Present
Kelly Services January 2014 - July 2015
Kelly Services October 2013 - January 2014
Alpine Access June 2012 - October 2013
Alpine Access June 2012 - October 2013
Convergys June 2011 - November 2011
US Army July 2003 - June 2011
Sutherland Global Services April 2010 - May 2011
West Corporation November 2007 - May 2008
Skills
Customer Service, Time Management, Data Entry, Outlook, Training, Sales, Customer Satisfaction, Team Building, Administrative..., Coaching, Telephone Skills, Applicant Tracking..., Customer Experience, Employee Relations, Human Resources, New Hire Orientations, Onboarding, Recruiting, Staffing Services, Talent Acquisition
Education
Northern Nash Sr. High
Colorado Technical University
Associates, Liberal Arts
Ann Dee Turner's Convergys Experience September 2012 - May 2013
Job
Industry Human Resources
Experience
unemployed July 2014 - Present
BAT Logistics July 2013 - June 2014
Convergys September 2012 - May 2013
Snelling Staffing Services March 2011 - April 2012
Skills
Customer Service, Office Administration, Clerical Work, Receptionist Duties, Microsoft Excel, Microsoft Word, Outlook, Data Entry
Education
Community College of Denver
Metropolitan Community College
unemployed July 2014 - Present
BAT Logistics July 2013 - June 2014
Convergys September 2012 - May 2013
Snelling Staffing Services March 2011 - April 2012
Skills
Customer Service, Office Administration, Clerical Work, Receptionist Duties, Microsoft Excel, Microsoft Word, Outlook, Data Entry
Education
Community College of Denver
Metropolitan Community College
Paul Swarts's Convergys Experience August 2014 - May 2015
Job Student at Colorado Technical University
Industry Information Technology and Services
Experience
Convergys August 2014 - May 2015
Technology Solutions of America May 2014 - August 2014
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Computer Technology
Education
Florida Technical College 2013 — 2014
Associate's Degree, Computer Science Network Administrator/Hardware with Wireless Technology, 3.12 GPA
Colorado Technical University 2014 — 2016
Bachelor of Science (BS), Information Technology
Convergys August 2014 - May 2015
Technology Solutions of America May 2014 - August 2014
Skills
Computer Hardware, Computer Repair, Computer Maintenance, Computer Technology
Education
Florida Technical College 2013 — 2014
Associate's Degree, Computer Science Network Administrator/Hardware with Wireless Technology, 3.12 GPA
Colorado Technical University 2014 — 2016
Bachelor of Science (BS), Information Technology
Scott Bouley's Convergys Experience 2008 - 2008
Job Financial Analyst at USAF
Industry Military
Experience
USAF January 2009 - Present
Convergys 2008 - 2008
Walgreens 2007 - 2008
Skills
Accounting, Budgets, Customer Service, Analysis, Decision Support, Active Top Secret...
Education
Community College of the Air Force 2009 — 2011
Associate of Arts and Sciences (AAS), Accounting and Finance
Clovis Community College 2007 — 2008
Biology, General
Eastern New Mexico University 2006 — 2007
Biology, General
USAF January 2009 - Present
Convergys 2008 - 2008
Walgreens 2007 - 2008
Skills
Accounting, Budgets, Customer Service, Analysis, Decision Support, Active Top Secret...
Education
Community College of the Air Force 2009 — 2011
Associate of Arts and Sciences (AAS), Accounting and Finance
Clovis Community College 2007 — 2008
Biology, General
Eastern New Mexico University 2006 — 2007
Biology, General
Richard Harrold's Convergys Experience
Job Tse at Convergys For Netapp
Industry Outsourcing/Offshoring
Experience
Convergys
Skills
Team Management, Management, Troubleshooting, Technical Support, Windows
Education
Colorado Technical University 2015 — 2018
Bachelor’s Degree, Information Technology
Convergys
Skills
Team Management, Management, Troubleshooting, Technical Support, Windows
Education
Colorado Technical University 2015 — 2018
Bachelor’s Degree, Information Technology
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT