Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Convergys Salaries. You can even request information on how much does Convergys pay if you want to. Learn about salaries, pros and cons of working for Convergys directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Convergys Employees
Employee
Years
Job
Industry
Steve Winberg Steve Winberg's Convergys Experience June 2006 - October 2007
Job Lead API Developer at MassRoots, Inc.
Industry Internet
Experience
MassRoots, Inc. May 2015 - Present
Purple Wave, Inc. November 2010 - May 2015
Hollywood Video July 2009 - July 2010
Carmike Cinemas December 2007 - December 2008
Convergys June 2006 - October 2007
Fun Unlimited September 1999 - August 2004
Skills
API Development, RESTful WebServices, REST, AJAX, JSON, JSONP, XML, HTML5, XHTML, HTML, HTML Emails, CSS, LESS, SASS, Bootstrap, OAuth, WebSockets, Github, Git, Bazaar, CoffeeScript, JavaScript, JavaScript Libraries, Node.js, GruntJS, Backbone.js, jQuery, jQuery UI, Underscore.js, Socket.io, PHP, Nginx, Apache, MariaDB, MySQL, Oracle SQL Developer, AMQP, Redis, MongoDB, Memcached, ElasticSearch, Management, Training
Education
Idaho State University 2004 — 2006
Associate of Applied Science: Internet Programmer, Computer Software Development Technology, 4.0
Idaho State University 2004 — 2006
Associate of Applied Science: Language Specialist, Computer Software Development Technology, 3.95
MassRoots, Inc. May 2015 - Present
Purple Wave, Inc. November 2010 - May 2015
Hollywood Video July 2009 - July 2010
Carmike Cinemas December 2007 - December 2008
Convergys June 2006 - October 2007
Fun Unlimited September 1999 - August 2004
Skills
API Development, RESTful WebServices, REST, AJAX, JSON, JSONP, XML, HTML5, XHTML, HTML, HTML Emails, CSS, LESS, SASS, Bootstrap, OAuth, WebSockets, Github, Git, Bazaar, CoffeeScript, JavaScript, JavaScript Libraries, Node.js, GruntJS, Backbone.js, jQuery, jQuery UI, Underscore.js, Socket.io, PHP, Nginx, Apache, MariaDB, MySQL, Oracle SQL Developer, AMQP, Redis, MongoDB, Memcached, ElasticSearch, Management, Training
Education
Idaho State University 2004 — 2006
Associate of Applied Science: Internet Programmer, Computer Software Development Technology, 4.0
Idaho State University 2004 — 2006
Associate of Applied Science: Language Specialist, Computer Software Development Technology, 3.95
Leah A. Heilman Leah A. Heilman's Convergys Experience May 2002 - December 2003
Job TSC Computer Client Support Analyst
Industry Information Technology and Services
Experience
PG&E November 2014 - Present
Forgotten Warrior July 2014 - October 2014
California Department of Veterans Affairs September 2013 - October 2014
AT&T Mobility December 2007 - May 2013
Convergys May 2002 - December 2003
US Army February 2000 - September 2001
Skills
Windows 7, Windows, Computer Hardware, Technical Support, Customer Service, Wireless Networking, Troubleshooting, Help Desk Support, XP, Software Installation, Hardware, Network Administration, Computer Repair, TCP/IP, Routers, VPN, Operating Systems, Networking, Windows Server, Active Directory, A+ Certified, Antivirus, Cabling, Cisco IOS, Cisco Routers, Cisco Technologies, DHCP, Citrix, Firewalls, DNS, Group Policy, LAN-WAN, Laptops, Microsoft Exchange, Network Design, Network Engineering, Network Security, Printers, Remote Desktop, Servers, System Deployment, Switches, VoIP, WAN, Windows XP Pro, Windows Vista, Windows XP, Microsoft Office, PowerPoint, Public Speaking
Education
Heald College 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Information Technology
Hopkinsville Community College 2003 — 2006
Network and System Administration/Administrator, 2.6
PG&E November 2014 - Present
Forgotten Warrior July 2014 - October 2014
California Department of Veterans Affairs September 2013 - October 2014
AT&T Mobility December 2007 - May 2013
Convergys May 2002 - December 2003
US Army February 2000 - September 2001
Skills
Windows 7, Windows, Computer Hardware, Technical Support, Customer Service, Wireless Networking, Troubleshooting, Help Desk Support, XP, Software Installation, Hardware, Network Administration, Computer Repair, TCP/IP, Routers, VPN, Operating Systems, Networking, Windows Server, Active Directory, A+ Certified, Antivirus, Cabling, Cisco IOS, Cisco Routers, Cisco Technologies, DHCP, Citrix, Firewalls, DNS, Group Policy, LAN-WAN, Laptops, Microsoft Exchange, Network Design, Network Engineering, Network Security, Printers, Remote Desktop, Servers, System Deployment, Switches, VoIP, WAN, Windows XP Pro, Windows Vista, Windows XP, Microsoft Office, PowerPoint, Public Speaking
Education
Heald College 2011 — 2014
Associate of Arts and Sciences (A.A.S.), Information Technology
Hopkinsville Community College 2003 — 2006
Network and System Administration/Administrator, 2.6
DeReese Goodwin DeReese Goodwin's Convergys Experience September 1999 - September 2007
Job Office Manager/GIS Specialist at Whisper Mountain Professional Services, Inc
Industry Public Policy
Experience
Whisper Mountain Professional Services, Inc September 2007 - Present
Convergys September 1999 - September 2007
Skills
Management, Web Design, GIS, Spanish-speaking
Education
Idaho State University 2008 — 2015
Whisper Mountain Professional Services, Inc September 2007 - Present
Convergys September 1999 - September 2007
Skills
Management, Web Design, GIS, Spanish-speaking
Education
Idaho State University 2008 — 2015
Shawn Lords Shawn Lords's Convergys Experience June 2001 - September 2006
Job Instructional Trainer 3 at Varian Medical Systems
Industry Professional Training & Coaching
Experience
Varian Medical Systems January 2014 - Present
Allen Communication Learning Services July 2013 - January 2014
Nelson Laboratories, Inc. September 2010 - July 2013
Department of Workforce Services November 2009 - April 2010
The Payroll Partners May 2009 - November 2009
Black Jack Inspection November 2006 - March 2009
Convergys June 2001 - September 2006
Skills
Training, Human Resources, Software Documentation, Leadership, E-Learning, Captivate, Management, Career Counseling, Program Management, Professional..., Computer Animation, Photoshop, Web Design, Instructional Design, New Hire Orientations, Learning Management..., Strategy, Interviews, Leadership Development, Organizational..., Analysis, Blended Learning, Staff Development, Onboarding
Education
University of Utah 2010 — 2012
M.E. (Masters in Education), Instructional Design and Educational Technology
University of Utah 2010 — 2012
Certificate, Website Design and Development
Idaho State University 2004 — 2006
M.S., Human Resources Training and Development
Idaho State University 2000 — 2004
B.S., Psychology
Varian Medical Systems January 2014 - Present
Allen Communication Learning Services July 2013 - January 2014
Nelson Laboratories, Inc. September 2010 - July 2013
Department of Workforce Services November 2009 - April 2010
The Payroll Partners May 2009 - November 2009
Black Jack Inspection November 2006 - March 2009
Convergys June 2001 - September 2006
Skills
Training, Human Resources, Software Documentation, Leadership, E-Learning, Captivate, Management, Career Counseling, Program Management, Professional..., Computer Animation, Photoshop, Web Design, Instructional Design, New Hire Orientations, Learning Management..., Strategy, Interviews, Leadership Development, Organizational..., Analysis, Blended Learning, Staff Development, Onboarding
Education
University of Utah 2010 — 2012
M.E. (Masters in Education), Instructional Design and Educational Technology
University of Utah 2010 — 2012
Certificate, Website Design and Development
Idaho State University 2004 — 2006
M.S., Human Resources Training and Development
Idaho State University 2000 — 2004
B.S., Psychology
Trevon Wilson Trevon Wilson's Convergys Experience August 2009 - December 2010
Job Sales Manager at Target Mobile
Industry Retail
Experience
Target Mobile June 2013 - Present
siteboxpro web design April 2013 - June 2013
Target Mobile February 2011 - December 2012
Debo and the Beats 2012 - 2012
Target Mobile 2011 - 2011
Convergys August 2009 - December 2010
Skills
Microsoft Office, Customer Service, Team Building, Microsoft Word, Microsoft Excel, PowerPoint, Public Speaking, Teaching, Social Media, Entrepreneurship, Building Relationships, Event Planning, Audio Editing, Music, Entertainment, Soft Skills, Photoshop, Event Management, Marketing, Team Leadership, Management, Account Management, Sales, Customer Satisfaction
Education
Houston Community College 2011 — 2013
Associate of Engineering, Mechanical Engineering
Baton Rouge Magnet High School 2006 — 2008
High School Diploma
Target Mobile June 2013 - Present
siteboxpro web design April 2013 - June 2013
Target Mobile February 2011 - December 2012
Debo and the Beats 2012 - 2012
Target Mobile 2011 - 2011
Convergys August 2009 - December 2010
Skills
Microsoft Office, Customer Service, Team Building, Microsoft Word, Microsoft Excel, PowerPoint, Public Speaking, Teaching, Social Media, Entrepreneurship, Building Relationships, Event Planning, Audio Editing, Music, Entertainment, Soft Skills, Photoshop, Event Management, Marketing, Team Leadership, Management, Account Management, Sales, Customer Satisfaction
Education
Houston Community College 2011 — 2013
Associate of Engineering, Mechanical Engineering
Baton Rouge Magnet High School 2006 — 2008
High School Diploma
Le Eddy Curry's Convergys Experience August 2002 - October 2005
Job Financial Services Professional and Customer Service Professional
Industry Financial Services
Experience
UnitedHealth Group February 2013 - Present
TLC Photography 2003 - Present
Wells Fargo October 2005 - September 2011
Convergys August 2002 - October 2005
Skills
Photos, Portrait Photography, Portraits, World-Class Customer..., Troubleshooting/..., Call Center Operations, Technical/User Support, Up-Selling/Sales Support, Customer Order..., Client Relations..., 16 Years Customer..., Complaint Handling, Reports & Documentation, Excel and PowerPoint..., Proven Leadership..., Team Player
Education
Florida State College Jacksonville 2012 — 2014
Hawaii Pacific University 1991 — 1991
UnitedHealth Group February 2013 - Present
TLC Photography 2003 - Present
Wells Fargo October 2005 - September 2011
Convergys August 2002 - October 2005
Skills
Photos, Portrait Photography, Portraits, World-Class Customer..., Troubleshooting/..., Call Center Operations, Technical/User Support, Up-Selling/Sales Support, Customer Order..., Client Relations..., 16 Years Customer..., Complaint Handling, Reports & Documentation, Excel and PowerPoint..., Proven Leadership..., Team Player
Education
Florida State College Jacksonville 2012 — 2014
Hawaii Pacific University 1991 — 1991
Douglas Rasmussen Douglas Rasmussen's Convergys Experience April 1996 - August 1996
Job Senior Systems Administrator at MAXIMUS
Industry Information Technology and Services
Experience
MAXIMUS February 2013 - Present
SilverSky December 2012 - February 2013
ESM Student Lifecycle Solutions August 2011 - December 2012
Aurora Bank FSB November 2004 - August 2011
Vitesse Semiconductor January 2004 - November 2004
Fiserv Health February 2003 - December 2003
P5 e.HealthServices December 2000 - May 2002
MarketStar September 1996 - December 2000
Convergys April 1996 - August 1996
Skills
Microsoft Exchange, Active Directory, Lync Server 2010, OCS 2007, Windows Server, Windows 7, Group Policy, WSUS, Server 2000-2008, Microsoft Servers, Disaster Recovery, Cisco Technologies, VMware ESX, Firewalls, Servers, Networking, Troubleshooting, Security, Technical Support, SharePoint, Data Center, Blackberry Enterprise..., Lync
Education
Idaho State University 1988 — 1990
Not Earned, Accounting Information Systems
MAXIMUS February 2013 - Present
SilverSky December 2012 - February 2013
ESM Student Lifecycle Solutions August 2011 - December 2012
Aurora Bank FSB November 2004 - August 2011
Vitesse Semiconductor January 2004 - November 2004
Fiserv Health February 2003 - December 2003
P5 e.HealthServices December 2000 - May 2002
MarketStar September 1996 - December 2000
Convergys April 1996 - August 1996
Skills
Microsoft Exchange, Active Directory, Lync Server 2010, OCS 2007, Windows Server, Windows 7, Group Policy, WSUS, Server 2000-2008, Microsoft Servers, Disaster Recovery, Cisco Technologies, VMware ESX, Firewalls, Servers, Networking, Troubleshooting, Security, Technical Support, SharePoint, Data Center, Blackberry Enterprise..., Lync
Education
Idaho State University 1988 — 1990
Not Earned, Accounting Information Systems
Christopher Joplin Christopher Joplin's Convergys Experience May 2002 - May 2003
Job Calibration Technician
Industry Defense & Space
Experience
B & C Instruments May 2015 - Present
Northrop Grumman Corporation May 2012 - January 2015
S&ME, Inc. June 2011 - January 2012
Averitt Express April 2005 - June 2011
Queen City College May 2003 - April 2005
Convergys May 2002 - May 2003
Schneider National June 1995 - February 2002
US Army June 1987 - December 1994
Skills
Customer Service, DoD, Team Building, Security Clearance, Systems Engineering, Troubleshooting, Army, Military, Defense, Security, Radar, Operational Planning, Information Assurance, Military Experience, Project Planning, Program Management, Military Operations, Government, Weapons, Earned Value Management, Operations Management, Process Improvement, Analysis, Government Contracting, Tactics, Aerospace, Proposal Writing, Logistics, Command, Intelligence Analysis, Air Force, Force Protection, National Security, Active DoD Secret..., Leadership, Training, Business Intelligence, Cross-functional Team...
Education
Hopkinsville Community College 2002 — 2004
Associate of Arts (AA)
Hopkinsville Community College
Associate of Arts (A.A.)
B & C Instruments May 2015 - Present
Northrop Grumman Corporation May 2012 - January 2015
S&ME, Inc. June 2011 - January 2012
Averitt Express April 2005 - June 2011
Queen City College May 2003 - April 2005
Convergys May 2002 - May 2003
Schneider National June 1995 - February 2002
US Army June 1987 - December 1994
Skills
Customer Service, DoD, Team Building, Security Clearance, Systems Engineering, Troubleshooting, Army, Military, Defense, Security, Radar, Operational Planning, Information Assurance, Military Experience, Project Planning, Program Management, Military Operations, Government, Weapons, Earned Value Management, Operations Management, Process Improvement, Analysis, Government Contracting, Tactics, Aerospace, Proposal Writing, Logistics, Command, Intelligence Analysis, Air Force, Force Protection, National Security, Active DoD Secret..., Leadership, Training, Business Intelligence, Cross-functional Team...
Education
Hopkinsville Community College 2002 — 2004
Associate of Arts (AA)
Hopkinsville Community College
Associate of Arts (A.A.)
Joy Castle Joy Castle's Convergys Experience April 2008 - May 2010
Job Consumer Services Professional
Industry Consumer Services
Experience
Convergys April 2008 - May 2010
Skills
PowerPoint, Public Speaking, Leadership, Microsoft Office, Customer Service, Team Building, Coaching, Microsoft Excel
Education
Heald College-San Jose 1991 — 1993
Associate of Science (A.S.), Computer Science
Convergys April 2008 - May 2010
Skills
PowerPoint, Public Speaking, Leadership, Microsoft Office, Customer Service, Team Building, Coaching, Microsoft Excel
Education
Heald College-San Jose 1991 — 1993
Associate of Science (A.S.), Computer Science
Jana Forsyth's Convergys Experience January 2013 - March 2013
Job Unit Supply Specialist at US Army
Industry Military
Experience
Macy's October 2014 - Present
US Army April 2013 - November 2014
Convergys January 2013 - March 2013
The Children's Place November 2012 - January 2013
Harbor Cafe September 2012 - January 2013
EXIT Realty Corp. International May 2012 - September 2012
The Exchange November 2010 - January 2012
Central Global Cargo GmbH August 2008 - August 2010
Skills
Logistics, Logistics Management, International Logistics, Military Logistics, Sales, Customer Experience, Customer Support, Customer Satisfaction, Storage, Foreign Languages, Computers, Customer Service, Offer Creation, Cashiering, Cash Register, Strategic Planning, Telephone Skills, Import/Export Operations, Air Freight, Ocean Freight, Customs Brokerage, Leadership
Education
Hopkinsville Community College
Werner Heisenberg Schule
Logistics, Materials, and Supply Chain Management
Macy's October 2014 - Present
US Army April 2013 - November 2014
Convergys January 2013 - March 2013
The Children's Place November 2012 - January 2013
Harbor Cafe September 2012 - January 2013
EXIT Realty Corp. International May 2012 - September 2012
The Exchange November 2010 - January 2012
Central Global Cargo GmbH August 2008 - August 2010
Skills
Logistics, Logistics Management, International Logistics, Military Logistics, Sales, Customer Experience, Customer Support, Customer Satisfaction, Storage, Foreign Languages, Computers, Customer Service, Offer Creation, Cashiering, Cash Register, Strategic Planning, Telephone Skills, Import/Export Operations, Air Freight, Ocean Freight, Customs Brokerage, Leadership
Education
Hopkinsville Community College
Werner Heisenberg Schule
Logistics, Materials, and Supply Chain Management
Mike Yaremko Mike Yaremko's Convergys Experience March 2013 - June 2014
Job Customer Services Professional
Industry Consumer Services
Experience
GTS Services September 2014 - July 2015
Convergys March 2013 - June 2014
Michael Yaremko D.M.D, P.C. 2006 - 2014
Convergys December 2013 - December 2013
Convergys May 2012 - March 2013
Xerox October 2010 - October 2011
Giant Campus June 2005 - August 2007
Skills
Call Center, Troubleshooting, Customer Service, Customer Relations, Software Installation, Technical Support, Windows 7, Customer Experience, Customer Satisfaction, Computer Hardware, Windows, Data Entry, Help Desk Support, XP, Teamwork, Customer Retention, Telephone Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Call Centers, Inbound Marketing, Customer Support, Windows XP, Training, Time Management, Analysis
Education
Humboldt State University 2007 — 2008
Credits Received, Mathematics Teacher Education
LaSalle College Preparaory 2003 — 2007
High School Diploma
GTS Services September 2014 - July 2015
Convergys March 2013 - June 2014
Michael Yaremko D.M.D, P.C. 2006 - 2014
Convergys December 2013 - December 2013
Convergys May 2012 - March 2013
Xerox October 2010 - October 2011
Giant Campus June 2005 - August 2007
Skills
Call Center, Troubleshooting, Customer Service, Customer Relations, Software Installation, Technical Support, Windows 7, Customer Experience, Customer Satisfaction, Computer Hardware, Windows, Data Entry, Help Desk Support, XP, Teamwork, Customer Retention, Telephone Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Call Centers, Inbound Marketing, Customer Support, Windows XP, Training, Time Management, Analysis
Education
Humboldt State University 2007 — 2008
Credits Received, Mathematics Teacher Education
LaSalle College Preparaory 2003 — 2007
High School Diploma
Tony Tassello Tony Tassello's Convergys Experience March 2011 - September 2011
Job Desktop Support Specialist for Centerstone.
Industry Information Technology and Services
Experience
Centerstone Research Institute (CRI) September 2015 - Present
Centene Corporation November 2014 - March 2015
WellPoint January 2014 - May 2014
RK Management Consultants October 2012 - December 2013
Convergys March 2011 - September 2011
Wisper Inc 2008 - 2010
Convergys May 2007 - December 2007
Skills
Active Directory, Servers, Technical Support, Microsoft Exchange, Network Security, Security, Troubleshooting, Networking, Computer Security, Hardware, Disaster Recovery, Help Desk Support, Information Security, Computer Hardware, Antivirus, Visual Basic
Education
Hickey College 2005 — 2006
Associate's degree, Computer Programming
Centerstone Research Institute (CRI) September 2015 - Present
Centene Corporation November 2014 - March 2015
WellPoint January 2014 - May 2014
RK Management Consultants October 2012 - December 2013
Convergys March 2011 - September 2011
Wisper Inc 2008 - 2010
Convergys May 2007 - December 2007
Skills
Active Directory, Servers, Technical Support, Microsoft Exchange, Network Security, Security, Troubleshooting, Networking, Computer Security, Hardware, Disaster Recovery, Help Desk Support, Information Security, Computer Hardware, Antivirus, Visual Basic
Education
Hickey College 2005 — 2006
Associate's degree, Computer Programming
Madison Page Madison Page's Convergys Experience September 2013 - June 2014
Job Owner/Photographer at Madison Page Photography
Industry Photography
Experience
Madison Page Photography February 2010 - Present
Convergys September 2013 - June 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, HTML, Editing, Photography, Digital Photography, Portrait Photography, Wedding Photography, Event Photography, Photos, Newborn
Education
Horry-Georgetown Technical College 2014 — 2017
Associate of Arts (A.A.), Business/Commerce, General
Nash Community College 2003 — 2004
GED
Madison Page Photography February 2010 - Present
Convergys September 2013 - June 2014
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Photoshop, HTML, Editing, Photography, Digital Photography, Portrait Photography, Wedding Photography, Event Photography, Photos, Newborn
Education
Horry-Georgetown Technical College 2014 — 2017
Associate of Arts (A.A.), Business/Commerce, General
Nash Community College 2003 — 2004
GED
Nik Souris's Convergys Experience 1995 - 1998
Job Management Consultant at The Souris
Industry Management Consulting
Experience
The Souris January 2010 - Present
Affectionate Brands Corporation 2007 - December 2012
Relovista Group / Capital Window April 2001 - March 2010
4DMedia 2006 - June 2008
ClearCrossing, Inc. September 1999 - April 2006
Lender Support Systems, Inc. April 2006 - 2006
Paladyne Corporation 1998 - 1999
Convergys 1995 - 1998
Andersen Consulting 1988 - 1995
Accenture 1988 - 1995
Skills
Early Stage, Start-ups, Seed, SaaS, Cloud Computing, Hosted Services, Marketing Strategy, Management Consulting, Social Marketing, Social Branding, Inbound, Call Center, Outsourcing, Social Media, Operational Excellence, Process Excellence, Business Strategy, Excel, Social Media Marketing, Action Sports, Youth Culture, Sports Marketing, Mobile, Twitter, LinkedIn, Relational Databases, International Business, Information Architecture, Enterprise Architecture, Software Development, System Architecture, Executive Management, Strategy, Business Development, Program Management, Management, Integrated Marketing, Competitive Analysis, Leadership, Strategic Planning, Marketing, Consulting, Project Management, Strategic Partnerships, Sales, Mergers & Acquisitions, Entrepreneurship, Business Planning, Product Management, Business Process
Education
Harvard Business School 1998 — 1998
Executive Education
Purdue University 1983 — 1988
BS
Belleville Townships High School West
Lean Startup Machine
The Souris January 2010 - Present
Affectionate Brands Corporation 2007 - December 2012
Relovista Group / Capital Window April 2001 - March 2010
4DMedia 2006 - June 2008
ClearCrossing, Inc. September 1999 - April 2006
Lender Support Systems, Inc. April 2006 - 2006
Paladyne Corporation 1998 - 1999
Convergys 1995 - 1998
Andersen Consulting 1988 - 1995
Accenture 1988 - 1995
Skills
Early Stage, Start-ups, Seed, SaaS, Cloud Computing, Hosted Services, Marketing Strategy, Management Consulting, Social Marketing, Social Branding, Inbound, Call Center, Outsourcing, Social Media, Operational Excellence, Process Excellence, Business Strategy, Excel, Social Media Marketing, Action Sports, Youth Culture, Sports Marketing, Mobile, Twitter, LinkedIn, Relational Databases, International Business, Information Architecture, Enterprise Architecture, Software Development, System Architecture, Executive Management, Strategy, Business Development, Program Management, Management, Integrated Marketing, Competitive Analysis, Leadership, Strategic Planning, Marketing, Consulting, Project Management, Strategic Partnerships, Sales, Mergers & Acquisitions, Entrepreneurship, Business Planning, Product Management, Business Process
Education
Harvard Business School 1998 — 1998
Executive Education
Purdue University 1983 — 1988
BS
Belleville Townships High School West
Lean Startup Machine
Neha Shinde Neha Shinde's Convergys Experience April 2006 - August 2008
Job eCommerce is my calling
Industry Information Technology and Services
Experience
Ticketmaster May 2015 - August 2015
DoctorCare September 2014 - June 2015
Tech Mahindra Business Services April 2013 - August 2013
Tech Mahindra Business Services June 2011 - April 2013
Sterling Information Resources September 2010 - April 2011
Spanco Respondez September 2008 - September 2010
Convergys April 2006 - August 2008
Convergys July 2005 - April 2006
Wipro Spectramind July 2004 - June 2005
Skills
Microsoft Office, English, Windows, Customer Service, Coaching, Training, Leadership, Management, Quality Assurance, Feedback, Auditing, Research, Reporting & Analysis, Teamwork, Mentoring, Microsoft Excel, Microsoft Word, PowerPoint, Analysis, Customer Satisfaction
Education
Humber College 2014 — 2015
Post Graduate Diploma, Global Business Management
University of Pune 2008 — 2011
Bachelor of Arts (B.A.), English Language and Literature, General
Barnes 1991 — 2001
Ticketmaster May 2015 - August 2015
DoctorCare September 2014 - June 2015
Tech Mahindra Business Services April 2013 - August 2013
Tech Mahindra Business Services June 2011 - April 2013
Sterling Information Resources September 2010 - April 2011
Spanco Respondez September 2008 - September 2010
Convergys April 2006 - August 2008
Convergys July 2005 - April 2006
Wipro Spectramind July 2004 - June 2005
Skills
Microsoft Office, English, Windows, Customer Service, Coaching, Training, Leadership, Management, Quality Assurance, Feedback, Auditing, Research, Reporting & Analysis, Teamwork, Mentoring, Microsoft Excel, Microsoft Word, PowerPoint, Analysis, Customer Satisfaction
Education
Humber College 2014 — 2015
Post Graduate Diploma, Global Business Management
University of Pune 2008 — 2011
Bachelor of Arts (B.A.), English Language and Literature, General
Barnes 1991 — 2001
Tawni Perez Tawni Perez's Convergys Experience February 2005 - November 2005
Job Student
Industry Writing and Editing
Experience
n/a - currently unemployed January 2013 - Present
Stater Bros. Markets November 2006 - July 2007
Convergys February 2005 - November 2005
Teleperformance August 2004 - November 2004
Skills
Illustration, Fine Art, Creative Writing, Blogging, Final Cut Pro, Dreamweaver, Drawing, Data Entry, Social Media, Graphic Design, Photoshop, Editing, OS X, Digital Photography, Technical Support
Education
University of Phoenix 2014 — 2016
Bachelor's degree, English Language and Literature/Letters
Idaho State University 2012 — 2012
GED, START at ISU
Rim of the World High School 2002 — 2004
n/a - currently unemployed January 2013 - Present
Stater Bros. Markets November 2006 - July 2007
Convergys February 2005 - November 2005
Teleperformance August 2004 - November 2004
Skills
Illustration, Fine Art, Creative Writing, Blogging, Final Cut Pro, Dreamweaver, Drawing, Data Entry, Social Media, Graphic Design, Photoshop, Editing, OS X, Digital Photography, Technical Support
Education
University of Phoenix 2014 — 2016
Bachelor's degree, English Language and Literature/Letters
Idaho State University 2012 — 2012
GED, START at ISU
Rim of the World High School 2002 — 2004
David Drayton David Drayton's Convergys Experience May 2008 - October 2011
Job Senior Vice President Solutions, Inktel Holdings Corp
Industry Outsourcing/Offshoring
Experience
Inktel Holdings Corp October 2011 - Present
Convergys May 2008 - October 2011
Inktel Direct January 2007 - May 2008
SITEL 2001 - 2007
Southwestern Company 1984 - 1991
Skills
Sales, Customer Engagement, IVR, Customer Service, Order Fulfillment, FMCG, Call Center, BPO, Customer Experience, Contact Centers, Telemarketing, Account Management, Analytics, B2B, Brand Management, Business Development, CRM, Call Centers, Call Center Development, Cloud Computing, Cross-functional Team..., Customer Acquisition, Customer Retention, Customer Satisfaction, Direct Mail, Direct Marketing, Direct Sales, E-commerce, Enterprise Software, Executive Management, Financial Services, Inbound Marketing, Lead Generation, Management, Marketing Management, Multi-channel Marketing, New Business Development, Offshoring, Operations Management, Outsourcing, P&L Management, Performance Management, Process Improvement, Professional Services, Retail, SaaS, Sales Management, Sales Operations, Sales Process, Salesforce.com
Education
Heidelberg College 1984 — 1987
BS, Business Adm / Psychology
Piper High School 1980 — 1983
Inktel Holdings Corp October 2011 - Present
Convergys May 2008 - October 2011
Inktel Direct January 2007 - May 2008
SITEL 2001 - 2007
Southwestern Company 1984 - 1991
Skills
Sales, Customer Engagement, IVR, Customer Service, Order Fulfillment, FMCG, Call Center, BPO, Customer Experience, Contact Centers, Telemarketing, Account Management, Analytics, B2B, Brand Management, Business Development, CRM, Call Centers, Call Center Development, Cloud Computing, Cross-functional Team..., Customer Acquisition, Customer Retention, Customer Satisfaction, Direct Mail, Direct Marketing, Direct Sales, E-commerce, Enterprise Software, Executive Management, Financial Services, Inbound Marketing, Lead Generation, Management, Marketing Management, Multi-channel Marketing, New Business Development, Offshoring, Operations Management, Outsourcing, P&L Management, Performance Management, Process Improvement, Professional Services, Retail, SaaS, Sales Management, Sales Operations, Sales Process, Salesforce.com
Education
Heidelberg College 1984 — 1987
BS, Business Adm / Psychology
Piper High School 1980 — 1983
Brenda Kamhi Brenda Kamhi's Convergys Experience December 2010 - February 2011
Job Brand Ambassador at Pro Balance Inc.
Industry Outsourcing/Offshoring
Experience
Pro Balance Inc. March 2014 - Present
Office Team March 2014 - Present
University of Central Florida August 2013 - Present
Valencia College August 2011 - Present
Convergys December 2010 - February 2011
Metavante Solutions September 2007 - August 2009
Skills
Typing, Microsoft Office, Receptionist Duties, Switchboard Operator, Office Administration, Ordering Office Supplies, Data Entry, Customer Service, Sales, Sampling, Sales Promotion, Brand Awareness, Building Brand Awareness, Product Marketing
Education
Valencia Community College 2011 — 2013
Associate of Science (A.S.), Small Business Administration/Management
Herzing University-Winter Park 1997 — 1997
N/A, Office Systems Technology
Pro Balance Inc. March 2014 - Present
Office Team March 2014 - Present
University of Central Florida August 2013 - Present
Valencia College August 2011 - Present
Convergys December 2010 - February 2011
Metavante Solutions September 2007 - August 2009
Skills
Typing, Microsoft Office, Receptionist Duties, Switchboard Operator, Office Administration, Ordering Office Supplies, Data Entry, Customer Service, Sales, Sampling, Sales Promotion, Brand Awareness, Building Brand Awareness, Product Marketing
Education
Valencia Community College 2011 — 2013
Associate of Science (A.S.), Small Business Administration/Management
Herzing University-Winter Park 1997 — 1997
N/A, Office Systems Technology
Mohammad Zubair Khatri Mohammad Zubair Khatri's Convergys Experience January 1999 - August 2000
Job Real Estate Consultant/Realtor
Industry Real Estate
Experience
Champions Real Estate Group July 2007 - Present
Level 3 Communications September 2000 - March 2002
Convergys January 1999 - August 2000
Skills
New Home Sales, Foreclosures, Microsoft Office, Short Sales, Buyer Representation, Sellers, HUD, Management, REO, Contract Negotiation, Negotiation, Customer Service, Technical Support, Sales, Leadership, Real Estate, Team Building, Relocation, SFR, Investment Properties, Listings, Move Up Buyers, First Time Home Buyers, Sales Management, Rentals, Single Family Homes, Referrals, Real Estate Transactions, ABR, Investors, Townhomes, Condos
Education
University of Houston 1999 — 2001
Bachelor of Business Administration (BBA), Finance, General, 3.5
Houston Community College 1996 — 1999
Associate's degree, General Studies
Champions Real Estate Group July 2007 - Present
Level 3 Communications September 2000 - March 2002
Convergys January 1999 - August 2000
Skills
New Home Sales, Foreclosures, Microsoft Office, Short Sales, Buyer Representation, Sellers, HUD, Management, REO, Contract Negotiation, Negotiation, Customer Service, Technical Support, Sales, Leadership, Real Estate, Team Building, Relocation, SFR, Investment Properties, Listings, Move Up Buyers, First Time Home Buyers, Sales Management, Rentals, Single Family Homes, Referrals, Real Estate Transactions, ABR, Investors, Townhomes, Condos
Education
University of Houston 1999 — 2001
Bachelor of Business Administration (BBA), Finance, General, 3.5
Houston Community College 1996 — 1999
Associate's degree, General Studies
Seth Woolwine Seth Woolwine's Convergys Experience January 2011 - November 2011
Job Professional Fundraiser at Target Outreach Inc.
Industry Political Organization
Experience
Target Outreach Inc. June 2012 - March 2013
Best Buy November 2011 - January 2012
Convergys January 2011 - November 2011
McDonald's Corporation June 2008 - November 2011
Skills
Canvassing, Major Gift Development, Activism, Donor Recognition, Grassroots Organizing, Coalitions, Product Demonstration, Tabletop Game Design, Creative Writing, Religious Education, Philosophy of Religion, Religion, Playtesting, World Design, World Building, World Creation, Role Playing Games, Card Games, Game Logic, Political Consulting
Education
Hillsdale College 2004 — 2008
Bachelor of Arts (B.A.), Philosophy and Religious Studies, 2.8
Target Outreach Inc. June 2012 - March 2013
Best Buy November 2011 - January 2012
Convergys January 2011 - November 2011
McDonald's Corporation June 2008 - November 2011
Skills
Canvassing, Major Gift Development, Activism, Donor Recognition, Grassroots Organizing, Coalitions, Product Demonstration, Tabletop Game Design, Creative Writing, Religious Education, Philosophy of Religion, Religion, Playtesting, World Design, World Building, World Creation, Role Playing Games, Card Games, Game Logic, Political Consulting
Education
Hillsdale College 2004 — 2008
Bachelor of Arts (B.A.), Philosophy and Religious Studies, 2.8
Chase Olson Chase Olson's Convergys Experience July 2011 - March 2013
Job Assistant Director of Information Technology/System Administrator for Pioneer News Group
Industry Information Technology and Services
Experience
Idaho State Journal March 2013 - Present
Convergys July 2011 - March 2013
Skills
Troubleshooting, Networking, Computer Repair, Computer Hardware, Laptops, Windows, Windows 7, Software Installation, Wireless Networking, Operating Systems, Routers, Cisco Routers, Cisco IOS, Network Administration, XP, Technical Support, Remote Desktop, OSPF, EIGRP, Antivirus, CCNA, Remote Troubleshooting, Remote User Support, Routing Protocols like..., Cisco VPN, Desktop Application..., ITS, Professional Phone..., VNC, System Administration, Linux System..., Linux
Education
Idaho State University 2011 — 2013
Computer Systems Networking and Telecommunications
Idaho State Journal March 2013 - Present
Convergys July 2011 - March 2013
Skills
Troubleshooting, Networking, Computer Repair, Computer Hardware, Laptops, Windows, Windows 7, Software Installation, Wireless Networking, Operating Systems, Routers, Cisco Routers, Cisco IOS, Network Administration, XP, Technical Support, Remote Desktop, OSPF, EIGRP, Antivirus, CCNA, Remote Troubleshooting, Remote User Support, Routing Protocols like..., Cisco VPN, Desktop Application..., ITS, Professional Phone..., VNC, System Administration, Linux System..., Linux
Education
Idaho State University 2011 — 2013
Computer Systems Networking and Telecommunications
Aisha J Patterson's Convergys Experience November 2012 - 2014
Job Training and Employee Development Professional
Industry Human Resources
Experience
Human Capital Institute (HCI) August 2014 - Present
Convergys November 2012 - 2014
Convergys Corporation August 2010 - November 2012
Convergys Corporation September 2000 - August 2010
Sturges and Leatherman Realtors October 2005 - July 2007
Dynus Technologies 2005 - 2005
Skills
Leadership, Recruiting, Training, Customer Satisfaction, Management, Sourcing, Workforce Management, Sales, Call Centers, Coaching, Customer Service, Human Resources, Team Leadership, Employee Relations, Microsoft Office, Applicant Tracking..., Employee Benefits, Negotiation, Time Management, Salesforce.com, Project Management, Customer Retention, Interviews, Call Center, Process Improvement, Microsoft Excel, Microsoft Word, Customer Experience, Public Speaking, COPC, Outsourcing, Service Delivery, Transition Management, Inbound Marketing, Sla, Contact Center..., Seibel, Lotus Notes, Taleo, Contract Negotiation, Contract Management, Proofreading, Process Analysis, Business Process..., Relationship-builder..., Oral & Written..., Presentations, Hiring, Networking, Public
Education
Xavier University 2008 — 2012
Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities
Hondros College 2003 — 2003
Real Estate Sales License, Real Estate
Human Capital Institute (HCI) August 2014 - Present
Convergys November 2012 - 2014
Convergys Corporation August 2010 - November 2012
Convergys Corporation September 2000 - August 2010
Sturges and Leatherman Realtors October 2005 - July 2007
Dynus Technologies 2005 - 2005
Skills
Leadership, Recruiting, Training, Customer Satisfaction, Management, Sourcing, Workforce Management, Sales, Call Centers, Coaching, Customer Service, Human Resources, Team Leadership, Employee Relations, Microsoft Office, Applicant Tracking..., Employee Benefits, Negotiation, Time Management, Salesforce.com, Project Management, Customer Retention, Interviews, Call Center, Process Improvement, Microsoft Excel, Microsoft Word, Customer Experience, Public Speaking, COPC, Outsourcing, Service Delivery, Transition Management, Inbound Marketing, Sla, Contact Center..., Seibel, Lotus Notes, Taleo, Contract Negotiation, Contract Management, Proofreading, Process Analysis, Business Process..., Relationship-builder..., Oral & Written..., Presentations, Hiring, Networking, Public
Education
Xavier University 2008 — 2012
Bachelor of Arts (BA), Liberal Arts and Sciences, General Studies and Humanities
Hondros College 2003 — 2003
Real Estate Sales License, Real Estate
Caesar Sanchez Caesar Sanchez's Convergys Experience August 2011 - September 2011
Job Front Desk Agent at Caesars Entertainment Corporation
Industry Accounting
Experience
Idaho State University October 2014 - Present
Caesars Entertainment Corporation June 2012 - August 2014
Convergys August 2011 - September 2011
Walmart March 2011 - July 2011
Skills
Problem Solving, Leadership, Multi Tasking, Bilingual, Computer Proficiency, Number Crunching, Flexible to Change, Flexible Schedule, Spanish-speaking, Microsoft Excel, Microsoft Word, JMP, Minitab, QuickBooks
Education
Idaho State University 2010 — 2015
Idaho State University
Accounting
Idaho State University October 2014 - Present
Caesars Entertainment Corporation June 2012 - August 2014
Convergys August 2011 - September 2011
Walmart March 2011 - July 2011
Skills
Problem Solving, Leadership, Multi Tasking, Bilingual, Computer Proficiency, Number Crunching, Flexible to Change, Flexible Schedule, Spanish-speaking, Microsoft Excel, Microsoft Word, JMP, Minitab, QuickBooks
Education
Idaho State University 2010 — 2015
Idaho State University
Accounting
Daralyn Jefferson's Convergys Experience November 2007 - March 2009
Job General Manager at Uhaul
Industry Graphic Design
Experience
Uhaul June 2012 - Present
Tax Masters July 2009 - March 2011
Tax Masters July 2009 - March 2011
Convergys November 2007 - March 2009
ChaseCom August 2006 - May 2007
Skills
Certified to do Forklift, Propane certified, Customer Satisfaction, Customer Service, Invoicing, Visio, Access, Call Center, Windows, Outlook, Leadership, Microsoft Office, Public Speaking, Microsoft Word, PowerPoint, Training, Microsoft Excel, Team Building, Social Media, Technical Support, Data Entry, Management, Social Networking, Event Planning, Budgets
Education
Houston Community College 2005 — 2017
Graphic Designer, Associates in Graphic Arts and technology
John W. North High School 2002 — 2003
Advanced High School Diploma
Houston Community College
In pursuit of Bachelor Degree, Graphic Design
Uhaul June 2012 - Present
Tax Masters July 2009 - March 2011
Tax Masters July 2009 - March 2011
Convergys November 2007 - March 2009
ChaseCom August 2006 - May 2007
Skills
Certified to do Forklift, Propane certified, Customer Satisfaction, Customer Service, Invoicing, Visio, Access, Call Center, Windows, Outlook, Leadership, Microsoft Office, Public Speaking, Microsoft Word, PowerPoint, Training, Microsoft Excel, Team Building, Social Media, Technical Support, Data Entry, Management, Social Networking, Event Planning, Budgets
Education
Houston Community College 2005 — 2017
Graphic Designer, Associates in Graphic Arts and technology
John W. North High School 2002 — 2003
Advanced High School Diploma
Houston Community College
In pursuit of Bachelor Degree, Graphic Design
Curtis Hogg Curtis Hogg's Convergys Experience July 2002 - March 2008
Job Linux System Administrator at Verio
Industry Computer Networking
Experience
Verio April 2014 - Present
Channel One News June 2012 - January 2014
Idaho Accelerator Center December 2009 - June 2012
Idaho State University College of Engineering March 2008 - December 2009
Convergys July 2002 - March 2008
Skills
Amazon Web Services..., Network Security, System Administration, Linux, Linux System..., Linux KVM, Software Development, Scripting, Shell Scripting, Bash, Python, PHP, IT Operations, Operating Systems, Networking, DHCP, Bind, DRBD, Nagios, Clonezilla, MySQL, Technical Support, Tripwire, Wireshark, Windows, Software Installation, Ubuntu, Apache
Education
Idaho State University 2008 — 2012
Bachelor of Science (B.S.), Computer Science, Sophomore
Verio April 2014 - Present
Channel One News June 2012 - January 2014
Idaho Accelerator Center December 2009 - June 2012
Idaho State University College of Engineering March 2008 - December 2009
Convergys July 2002 - March 2008
Skills
Amazon Web Services..., Network Security, System Administration, Linux, Linux System..., Linux KVM, Software Development, Scripting, Shell Scripting, Bash, Python, PHP, IT Operations, Operating Systems, Networking, DHCP, Bind, DRBD, Nagios, Clonezilla, MySQL, Technical Support, Tripwire, Wireshark, Windows, Software Installation, Ubuntu, Apache
Education
Idaho State University 2008 — 2012
Bachelor of Science (B.S.), Computer Science, Sophomore
Kristina Popwell, CSP Kristina Popwell, CSP's Convergys Experience November 2008 - December 2009
Job Sr Lead Recruiter at BHI Energy, Power Services
Industry Utilities
Experience
AMES Group LLC ..A BHI Energy Company April 2012 - Present
AMES Group, LLC ( A BHI Energy Company) May 2010 - Present
Convergys November 2008 - December 2009
Kelly Services 2004 - 2008
People Plus Inc June 2003 - June 2004
Skills
Recruiting, Employee Relations, Administrative Work, Finance, Industrial Engineering, Sales Operations, MOV, Applicant Tracking..., Human Resources, Talent Acquisition, Onboarding, HRIS, Technical Recruiting, College Recruiting, Executive Recruitment, Valve Maintenance..., Full-life Cycle..., Full Life Cycle..., Full life cycle..., HR Policies, Oracle HR, Contract Recruitment, Internet Recruiting, Professional Recruiting, Microsoft Office, Onsite Coordination, Motor Operated Valve..., Air Operated Valve..., I&C -Instrumentation..., Sourcing, Direct Hires, Nuclear Power Plants, Nuclear Recruiting, New Hire Orientations, Workforce Planning, Benefits Administration, Talent Management, Deferred Compensation, Staffing Services, Temporary Placement, Screening Resumes, PeopleSoft, Benefits Negotiation, Payroll, Screening, Temporary Staffing, Job Fairs, Job Descriptions, Executive Search, Contract Negotiation
Education
Henderson Community College 2003 — 2004
UNC Charlotte 2000 — 2001
Human Resources
swansboro high
AMES Group LLC ..A BHI Energy Company April 2012 - Present
AMES Group, LLC ( A BHI Energy Company) May 2010 - Present
Convergys November 2008 - December 2009
Kelly Services 2004 - 2008
People Plus Inc June 2003 - June 2004
Skills
Recruiting, Employee Relations, Administrative Work, Finance, Industrial Engineering, Sales Operations, MOV, Applicant Tracking..., Human Resources, Talent Acquisition, Onboarding, HRIS, Technical Recruiting, College Recruiting, Executive Recruitment, Valve Maintenance..., Full-life Cycle..., Full Life Cycle..., Full life cycle..., HR Policies, Oracle HR, Contract Recruitment, Internet Recruiting, Professional Recruiting, Microsoft Office, Onsite Coordination, Motor Operated Valve..., Air Operated Valve..., I&C -Instrumentation..., Sourcing, Direct Hires, Nuclear Power Plants, Nuclear Recruiting, New Hire Orientations, Workforce Planning, Benefits Administration, Talent Management, Deferred Compensation, Staffing Services, Temporary Placement, Screening Resumes, PeopleSoft, Benefits Negotiation, Payroll, Screening, Temporary Staffing, Job Fairs, Job Descriptions, Executive Search, Contract Negotiation
Education
Henderson Community College 2003 — 2004
UNC Charlotte 2000 — 2001
Human Resources
swansboro high
Noaman Salam Noaman Salam's Convergys Experience January 2005 - December 2009
Job Accountant
Industry Accounting
Experience
Amigo Energy January 2010 - August 2015
Convergys January 2005 - December 2009
Amazon December 2003 - December 2005
Skills
SAP, SAP ERP, SAP Implementation, SAP Netweaver, SAP Portal, SAP FI-AR, SAP ALE, SAP Accounting, SAP Configuration, SAP FI/CO Configuration, Certified SAP Consultant, SAP Consulting, SAP Functional..., SAP Variant..., Exposure to SAP, SAP FICO, SAP FI, SAP Financial, SAP GUI, SAP GL, ERP, ERP Implementations, ERP Software, Analysis, P&L
Education
University of Houston-Victoria 2008 — 2012
Bachelor's Degree, Accounting, 3.4/4
Houston Community College 2008 — 2010
Associate's degree, Accounting
Amigo Energy January 2010 - August 2015
Convergys January 2005 - December 2009
Amazon December 2003 - December 2005
Skills
SAP, SAP ERP, SAP Implementation, SAP Netweaver, SAP Portal, SAP FI-AR, SAP ALE, SAP Accounting, SAP Configuration, SAP FI/CO Configuration, Certified SAP Consultant, SAP Consulting, SAP Functional..., SAP Variant..., Exposure to SAP, SAP FICO, SAP FI, SAP Financial, SAP GUI, SAP GL, ERP, ERP Implementations, ERP Software, Analysis, P&L
Education
University of Houston-Victoria 2008 — 2012
Bachelor's Degree, Accounting, 3.4/4
Houston Community College 2008 — 2010
Associate's degree, Accounting
Nick Krieger Nick Krieger's Convergys Experience July 2003 - November 2003
Job Technical Support Consultant at Centre Technologies
Industry Information Technology and Services
Experience
Centre Technologies May 2013 - Present
Eagle Rock Energy Partners August 2012 - March 2013
Huntsman August 2007 - August 2012
Huntsman November 2011 - February 2012
American Bureau of Shipping April 2005 - August 2007
JPMorgan Chase June 2004 - April 2005
Convergys July 2003 - November 2003
CHRISTUS Health September 2001 - June 2003
Skills
SCCM, Lotus Notes, Active Directory, Troubleshooting, Windows 7, XP, Software Installation, Software Documentation, ITIL, Windows Server, Servers, Computer Hardware, VMware, IT Service Management, Technical Support, Operating Systems, Linux, System Deployment, Microsoft Office 2007, Microsoft Certified..., Cisco Technologies, System Administration, Data Center, Microsoft Exchange, Citrix, Printers, Switches, Oracle, Help Desk Support, Visio, VPN, Group Policy, Service Desk, Networking, Information Technology, IT Management, Hardware, HP, A+ Certified, Laptops
Education
Houston Community College 2000 — 2002
Associate's Degree, General Academia
Centre Technologies May 2013 - Present
Eagle Rock Energy Partners August 2012 - March 2013
Huntsman August 2007 - August 2012
Huntsman November 2011 - February 2012
American Bureau of Shipping April 2005 - August 2007
JPMorgan Chase June 2004 - April 2005
Convergys July 2003 - November 2003
CHRISTUS Health September 2001 - June 2003
Skills
SCCM, Lotus Notes, Active Directory, Troubleshooting, Windows 7, XP, Software Installation, Software Documentation, ITIL, Windows Server, Servers, Computer Hardware, VMware, IT Service Management, Technical Support, Operating Systems, Linux, System Deployment, Microsoft Office 2007, Microsoft Certified..., Cisco Technologies, System Administration, Data Center, Microsoft Exchange, Citrix, Printers, Switches, Oracle, Help Desk Support, Visio, VPN, Group Policy, Service Desk, Networking, Information Technology, IT Management, Hardware, HP, A+ Certified, Laptops
Education
Houston Community College 2000 — 2002
Associate's Degree, General Academia
Cleveland Revis Cleveland Revis's Convergys Experience April 2012 - August 2012
Job Accounting
Industry Accounting
Experience
City of Houston Department of Health and Human Services April 2013 - Present
Convergys April 2012 - August 2012
Green's Professional Services October 2011 - May 2012
Skills
Call Center, Data Entry, PeopleSoft, Payroll, 10 Key, Customer Service, Accounts Payable, Microsoft Excel, Accounts Receivable, Outlook, Accounting, Workforce Management, Invoicing, Customer Satisfaction, Access, Microsoft Office, Lotus Notes, Account Reconciliation, Fax, Spreadsheets, QuickBooks, Budgets, Tax, Call Centers
Education
Houston Baptist University 2012 — 2014
Master of Business Administration (M.B.A.)
Wiley College 2008 — 2012
Bachelor of Business Administration (BBA), Accounting, 3.0
City of Houston Department of Health and Human Services April 2013 - Present
Convergys April 2012 - August 2012
Green's Professional Services October 2011 - May 2012
Skills
Call Center, Data Entry, PeopleSoft, Payroll, 10 Key, Customer Service, Accounts Payable, Microsoft Excel, Accounts Receivable, Outlook, Accounting, Workforce Management, Invoicing, Customer Satisfaction, Access, Microsoft Office, Lotus Notes, Account Reconciliation, Fax, Spreadsheets, QuickBooks, Budgets, Tax, Call Centers
Education
Houston Baptist University 2012 — 2014
Master of Business Administration (M.B.A.)
Wiley College 2008 — 2012
Bachelor of Business Administration (BBA), Accounting, 3.0
Benito Menchaca Benito Menchaca's Convergys Experience June 2009 - July 2011
Job Affiliate Representative at American Income Life
Industry Marketing and Advertising
Experience
American Income Life July 2012 - Present
Idaho State University July 2011 - May 2012
Convergys June 2009 - July 2011
Bernett Research April 2009 - June 2009
Skills
Public Speaking, Microsoft Office, Higher Education, Research, PowerPoint, Customer Service, Microsoft Excel, Microsoft Word, Event Planning, Social Media, Fundraising, Data Analysis, Editing, Statistics, Instructional Design, Strategic Planning, Social Skills, Entrepreneurship, Bookkeeping
Education
Idaho State University 2007 — 2012
Bachelor's degree, Business, Management, Marketing, and Related Support Services
American Income Life July 2012 - Present
Idaho State University July 2011 - May 2012
Convergys June 2009 - July 2011
Bernett Research April 2009 - June 2009
Skills
Public Speaking, Microsoft Office, Higher Education, Research, PowerPoint, Customer Service, Microsoft Excel, Microsoft Word, Event Planning, Social Media, Fundraising, Data Analysis, Editing, Statistics, Instructional Design, Strategic Planning, Social Skills, Entrepreneurship, Bookkeeping
Education
Idaho State University 2007 — 2012
Bachelor's degree, Business, Management, Marketing, and Related Support Services
Shericka Norris Shericka Norris's Convergys Experience November 2005 - December 2006
Job Sales at Old Navy
Industry Oil & Energy
Experience
Old Navy February 2013 - Present
Canon Business Process Services, Inc. November 2008 - July 2013
Certified Safety Specialists February 2012 - July 2012
Yum! Brands December 2006 - October 2007
TDCJ March 2007 - July 2007
Convergys November 2005 - December 2006
Skills
Supervisory Management, Records Management, Microsoft Office, QuickBooks, Fax, Coping, Inventory Management, Bookkeeping, Payroll, Cashiering, Fast Food, Security officer, Customer Service, Sales, IT Technician, Windows 7, Windows Vista, Mac, Email, Call Center
Education
Houston Community College 2012 — 2016
Prairie View A&M University 2002 — 2003
Old Navy February 2013 - Present
Canon Business Process Services, Inc. November 2008 - July 2013
Certified Safety Specialists February 2012 - July 2012
Yum! Brands December 2006 - October 2007
TDCJ March 2007 - July 2007
Convergys November 2005 - December 2006
Skills
Supervisory Management, Records Management, Microsoft Office, QuickBooks, Fax, Coping, Inventory Management, Bookkeeping, Payroll, Cashiering, Fast Food, Security officer, Customer Service, Sales, IT Technician, Windows 7, Windows Vista, Mac, Email, Call Center
Education
Houston Community College 2012 — 2016
Prairie View A&M University 2002 — 2003
Noralyn Cook Noralyn Cook's Convergys Experience September 2010 - December 2010
Job Nanny
Industry Fund-Raising
Experience
Independent Contractor February 2012 - Present
CSU Housing and Dining Services August 2011 - December 2011
GCA Services Group June 2011 - July 2011
Convergys September 2010 - December 2010
Deseret Industries March 2009 - August 2009
Skills
Customer Service, Microsoft Office, Leadership, Troubleshooting, PowerPoint, Microsoft Word, Public Speaking, Microsoft Excel, Event Planning, Research, Teaching, Social Media, Photoshop, Merchandising
Education
Idaho State University 2009 — 2010
freshman
Blackfoot High School 2005 — 2009
High School Diploma
Independent Contractor February 2012 - Present
CSU Housing and Dining Services August 2011 - December 2011
GCA Services Group June 2011 - July 2011
Convergys September 2010 - December 2010
Deseret Industries March 2009 - August 2009
Skills
Customer Service, Microsoft Office, Leadership, Troubleshooting, PowerPoint, Microsoft Word, Public Speaking, Microsoft Excel, Event Planning, Research, Teaching, Social Media, Photoshop, Merchandising
Education
Idaho State University 2009 — 2010
freshman
Blackfoot High School 2005 — 2009
High School Diploma
Mohammed Abdulhameed Mohammed Abdulhameed's Convergys Experience 1997 - 1999
Job Director Business Operations
Industry Music
Experience
Harris County Sheriff's Office December 2013 - Present
Lisle Violin February 2011 - Present
Kout Food Group July 2009 - January 2011
Verizon Wireless 1999 - 2009
Eldridge Court Home Owners Association November 2005 - November 2007
Alief Village Home Owners Association November 2003 - November 2005
Hondas 2000 April 1998 - April 2000
Convergys 1997 - 1999
Skills
Operations Management, Call Center, Telecommunications, Account Management, P&L Management, Retail Management, Store Management, Management, Leadership, Business Development, Team Leadership, Recruiting, Team Building, Strategic Planning, Team Management, Negotiation, Training, Customer Satisfaction, Customer Service, Sales, Call Centers, Process Improvement, CRM, Customer Retention, Human Resources, Business Planning, Business Process..., Contract Negotiation, Marketing
Education
University of Phoenix 2002 — 2004
MA, Organizational Management
Houston Community College 1998 — 1999
Diploma, Resturant Management
Karachi University 1995 — 1999
Bachelor's degree, Computer Science
International School and College of Pakistan 1993 — 1995
F.Sc, Pre Engineering
Gill Adarsh Matriculation Higher Secondary School 1990 — 1993
High School
Harris County Sheriff's Office December 2013 - Present
Lisle Violin February 2011 - Present
Kout Food Group July 2009 - January 2011
Verizon Wireless 1999 - 2009
Eldridge Court Home Owners Association November 2005 - November 2007
Alief Village Home Owners Association November 2003 - November 2005
Hondas 2000 April 1998 - April 2000
Convergys 1997 - 1999
Skills
Operations Management, Call Center, Telecommunications, Account Management, P&L Management, Retail Management, Store Management, Management, Leadership, Business Development, Team Leadership, Recruiting, Team Building, Strategic Planning, Team Management, Negotiation, Training, Customer Satisfaction, Customer Service, Sales, Call Centers, Process Improvement, CRM, Customer Retention, Human Resources, Business Planning, Business Process..., Contract Negotiation, Marketing
Education
University of Phoenix 2002 — 2004
MA, Organizational Management
Houston Community College 1998 — 1999
Diploma, Resturant Management
Karachi University 1995 — 1999
Bachelor's degree, Computer Science
International School and College of Pakistan 1993 — 1995
F.Sc, Pre Engineering
Gill Adarsh Matriculation Higher Secondary School 1990 — 1993
High School
Jane Garvey Jane Garvey's Convergys Experience 1999 - 2005
Job Marketing and Corporate Communications Executive
Industry Marketing and Advertising
Experience
Cincinnati Childrens Hospital Medical Center April 2008 - Present
Convergys Corporation September 1999 - December 2007
Convergys 1999 - 2005
Chiquita Brands International 1988 - 1999
Time Warner Inc. September 1982 - May 1988
HBO August 1984 - May 1987
Skills
Public Relations, Internal Communications, Marketing, Program Management, Integrated Marketing, Corporate Communications, Crisis Communications, Media Relations, Strategic Communications, Strategic Planning, Non-profits, Marketing Communications, Sales, Strategy, Leadership, Advertising, Nonprofits
Education
Harvard Business School 1980 — 1982
mba
Williams College 1974 — 1978
Bachelor of Arts (B.A.), religion and art history
Seven Hills School
Cincinnati Childrens Hospital Medical Center April 2008 - Present
Convergys Corporation September 1999 - December 2007
Convergys 1999 - 2005
Chiquita Brands International 1988 - 1999
Time Warner Inc. September 1982 - May 1988
HBO August 1984 - May 1987
Skills
Public Relations, Internal Communications, Marketing, Program Management, Integrated Marketing, Corporate Communications, Crisis Communications, Media Relations, Strategic Communications, Strategic Planning, Non-profits, Marketing Communications, Sales, Strategy, Leadership, Advertising, Nonprofits
Education
Harvard Business School 1980 — 1982
mba
Williams College 1974 — 1978
Bachelor of Arts (B.A.), religion and art history
Seven Hills School
Marge Connelly Marge Connelly's Convergys Experience November 2014 - Present
Job Financial Services and Operations Executive
Industry Financial Services
Experience
Convergys November 2014 - Present
Portfolio Recovery Associates, Inc. October 2013 - November 2014
Longwood University June 2012 - May 2013
Barclaycard July 2009 - December 2011
Wachovia Securities (now Wells Fargo Advisors) April 2006 - July 2008
Capital One April 1994 - March 2006
First USA August 1990 - April 1994
Skills
Management, Leadership, Strategy, Project Management, Banking, Risk Management, Financial Services, Strategic Planning, Change Management, Credit Cards, Portfolio Management, Executive Management, Vendor Management, Process Improvement, Start-ups, Finance, Program Management, Business Process..., Securities, Financial Analysis, Business Analysis, Cross-functional Team..., Outsourcing, Business Planning, Business Development, Series 7, Mergers & Acquisitions, Credit, Analysis, Management Consulting, Business Strategy, CRM, Operations Management, Product Management, Business Transformation, Securities licenses -..., Board of Directors, Non-profit Boards
Education
Harvard Business School
Advanced Management Program, Business
University of Delaware
Bachelor of Arts (BA), Political Science and Government
Convergys November 2014 - Present
Portfolio Recovery Associates, Inc. October 2013 - November 2014
Longwood University June 2012 - May 2013
Barclaycard July 2009 - December 2011
Wachovia Securities (now Wells Fargo Advisors) April 2006 - July 2008
Capital One April 1994 - March 2006
First USA August 1990 - April 1994
Skills
Management, Leadership, Strategy, Project Management, Banking, Risk Management, Financial Services, Strategic Planning, Change Management, Credit Cards, Portfolio Management, Executive Management, Vendor Management, Process Improvement, Start-ups, Finance, Program Management, Business Process..., Securities, Financial Analysis, Business Analysis, Cross-functional Team..., Outsourcing, Business Planning, Business Development, Series 7, Mergers & Acquisitions, Credit, Analysis, Management Consulting, Business Strategy, CRM, Operations Management, Product Management, Business Transformation, Securities licenses -..., Board of Directors, Non-profit Boards
Education
Harvard Business School
Advanced Management Program, Business
University of Delaware
Bachelor of Arts (BA), Political Science and Government
Joyce Miller Joyce Miller's Convergys Experience 2004 - 2005
Job Director of Customer Service Strategy & Operations at Comcast
Industry Media Production
Experience
Comcast September 2012 - Present
Comcast 2011 - Present
Comcast 2007 - Present
Convergys 2004 - 2005
Convergys 1999 - 2004
Skills
Call Center, Workforce Management, Scheduling and..., Leadership, Service Level Management, Avaya, eWFM, Verint, RTA, IEX, Performance Management, Coaching, Call Centers, Customer Experience, Human Resources, Call Center Development, Customer Retention, Training, Avaya Technologies, Customer Satisfaction, Management, Process Improvement, Team Building, Team Leadership, Telecommunications
Education
Hopkinsville Community College
Comcast September 2012 - Present
Comcast 2011 - Present
Comcast 2007 - Present
Convergys 2004 - 2005
Convergys 1999 - 2004
Skills
Call Center, Workforce Management, Scheduling and..., Leadership, Service Level Management, Avaya, eWFM, Verint, RTA, IEX, Performance Management, Coaching, Call Centers, Customer Experience, Human Resources, Call Center Development, Customer Retention, Training, Avaya Technologies, Customer Satisfaction, Management, Process Improvement, Team Building, Team Leadership, Telecommunications
Education
Hopkinsville Community College
CaSandra Wiley Jackson CaSandra Wiley Jackson's Convergys Experience November 2012 - Present
Job Cust Serv & Problem Res Rep II at Convergys
Industry
Experience
Convergys November 2012 - Present
The Graphic Edge February 2006 - October 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Photoshop, Social Media, English
Education
Hopkinsville Community College 2013 — 2015
Registered Nursing/Registered Nurse
Convergys November 2012 - Present
The Graphic Edge February 2006 - October 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Photoshop, Social Media, English
Education
Hopkinsville Community College 2013 — 2015
Registered Nursing/Registered Nurse
Curtis French Curtis French's Convergys Experience May 2001 - August 2007
Job Customer Service Supervisor at Rocky Mountain Health Plans
Industry Financial Services
Experience
Rocky Mountain Health Plans July 2010 - May 2014
Coach America April 2009 - April 2010
Convergys May 2001 - August 2007
Skills
Supervisory Experience, Customer Service, Health Insurance, Coaching, Training, Quality Assurance, HIPAA, Medicare, Medicaid, Insurance, Microsoft Office, Cash Handling Experience, Team Building, Software Documentation, Human Resources, Employee Benefits, Leadership, Claim, Hiring, Teamwork, Microsoft Excel, Team Leadership
Education
Idaho State University
Bachelor of Business Administration (BBA), Finance, General
Idaho State University
Associate of Arts (AA), Spanish Language and Literature
MVHS
Rocky Mountain Health Plans July 2010 - May 2014
Coach America April 2009 - April 2010
Convergys May 2001 - August 2007
Skills
Supervisory Experience, Customer Service, Health Insurance, Coaching, Training, Quality Assurance, HIPAA, Medicare, Medicaid, Insurance, Microsoft Office, Cash Handling Experience, Team Building, Software Documentation, Human Resources, Employee Benefits, Leadership, Claim, Hiring, Teamwork, Microsoft Excel, Team Leadership
Education
Idaho State University
Bachelor of Business Administration (BBA), Finance, General
Idaho State University
Associate of Arts (AA), Spanish Language and Literature
MVHS
Douglas Hansen, DPM Douglas Hansen, DPM's Convergys Experience June 2001 - October 2007
Job Resident Physican at Kingwood Medical Center
Industry Hospital & Health Care
Experience
Podiatry Associates of Houston July 2015 - Present
Kingwood Medical Center June 2012 - June 2015
Convergys June 2001 - October 2007
Army National Guard November 1994 - June 2007
Skills
Research, Outlook, Microsoft Office, Access, Public Speaking, Analysis, Microsoft Excel, Team Leadership, Leadership Development, Surgery, Medical Education, Anatomy, Podiatry, Cpr Certified, Healthcare Management, Hospitals, Clinical Research, Medicine, Wound Care, ACLS, Sports Medicine, Foot Surgery, Ankle, Physicians, Process Improvement, Diabetic Foot Care, Biomechanics, Orthotics, Arthroscopy, Pediatrics, EMR, Orthopedic, Reconstructive Surgery, Healthcare, Treatment, Diabetes, Sports Injuries
Education
Kingwood Medical Center PMSR /RRA 2012 — 2015
Podiatric Medicine and Surgery Residency/ Reconstructive Rear foot and Ankle
Dr. William M. Scholl College of Podiatric Medicine at Rosalind Franklin University of 2008 — 2012
Doctor of Podiatric Medicine, Medicine and Science
Rosalind Franklin University 2008 — 2011
Degree: Bachelor of Science, Biological Sciences
Idaho State University 2000 — 2007
Biology/ Chemistry
Podiatry Associates of Houston July 2015 - Present
Kingwood Medical Center June 2012 - June 2015
Convergys June 2001 - October 2007
Army National Guard November 1994 - June 2007
Skills
Research, Outlook, Microsoft Office, Access, Public Speaking, Analysis, Microsoft Excel, Team Leadership, Leadership Development, Surgery, Medical Education, Anatomy, Podiatry, Cpr Certified, Healthcare Management, Hospitals, Clinical Research, Medicine, Wound Care, ACLS, Sports Medicine, Foot Surgery, Ankle, Physicians, Process Improvement, Diabetic Foot Care, Biomechanics, Orthotics, Arthroscopy, Pediatrics, EMR, Orthopedic, Reconstructive Surgery, Healthcare, Treatment, Diabetes, Sports Injuries
Education
Kingwood Medical Center PMSR /RRA 2012 — 2015
Podiatric Medicine and Surgery Residency/ Reconstructive Rear foot and Ankle
Dr. William M. Scholl College of Podiatric Medicine at Rosalind Franklin University of 2008 — 2012
Doctor of Podiatric Medicine, Medicine and Science
Rosalind Franklin University 2008 — 2011
Degree: Bachelor of Science, Biological Sciences
Idaho State University 2000 — 2007
Biology/ Chemistry
Brandon Wright Brandon Wright's Convergys Experience June 2008 - August 2008
Job Director of Compliance at University of Maryland
Industry Sports
Experience
University of Maryland October 2014 - Present
University of Cincinnati January 2013 - December 2014
University of Cincinnati November 2012 - October 2014
University of Cincinnati March 2011 - November 2012
NCAA June 2010 - March 2011
USDA June 2009 - August 2009
Convergys June 2008 - August 2008
Skills
Research, Administration, Policy, Higher Education, Sports, Legal Research, Legal Writing, Social Media, System Administration, Coaching, Teaching, Program Management, Sports Marketing, Management, Leadership
Education
Howard University School of Law 2008 — 2010
J.D.
University of Cincinnati 2003 — 2007
B.A., Political Science
Dublin Coffman High School 1999 — 2003
High School Diploma
University of Maryland October 2014 - Present
University of Cincinnati January 2013 - December 2014
University of Cincinnati November 2012 - October 2014
University of Cincinnati March 2011 - November 2012
NCAA June 2010 - March 2011
USDA June 2009 - August 2009
Convergys June 2008 - August 2008
Skills
Research, Administration, Policy, Higher Education, Sports, Legal Research, Legal Writing, Social Media, System Administration, Coaching, Teaching, Program Management, Sports Marketing, Management, Leadership
Education
Howard University School of Law 2008 — 2010
J.D.
University of Cincinnati 2003 — 2007
B.A., Political Science
Dublin Coffman High School 1999 — 2003
High School Diploma
Doris Schenck, PMP® Doris Schenck, PMP®'s Convergys Experience 2007 - 2009
Job IT Project Manager at Wyndham Vacation Ownership
Industry Information Technology and Services
Experience
Wyndham Vacation Ownership 2011 - Present
Florida Virtual School 2010 - 2011
Convergys 2007 - 2009
Convergys 2005 - 2007
Convergys 1996 - 2005
Convergys 1991 - 1996
Skills
Program Management, Project Management, SDLC, Change Management, Strategic Planning, Cost Management, Oracle, Software Development, Management, Unix, Project Planning, Business Analysis, MS Project, Requirements Analysis, Solution Architecture, Software Project..., PMP, Cross-functional Team..., Vendor Management, Agile Methodologies, PMO, Strategy, Leadership, Project Portfolio..., IT Management, Integration
Education
The George Washington University
Masters Certificate, Project Management
Hofstra University
BS, Computer Science
Hofstra University
MS, Computer Science
Wyndham Vacation Ownership 2011 - Present
Florida Virtual School 2010 - 2011
Convergys 2007 - 2009
Convergys 2005 - 2007
Convergys 1996 - 2005
Convergys 1991 - 1996
Skills
Program Management, Project Management, SDLC, Change Management, Strategic Planning, Cost Management, Oracle, Software Development, Management, Unix, Project Planning, Business Analysis, MS Project, Requirements Analysis, Solution Architecture, Software Project..., PMP, Cross-functional Team..., Vendor Management, Agile Methodologies, PMO, Strategy, Leadership, Project Portfolio..., IT Management, Integration
Education
The George Washington University
Masters Certificate, Project Management
Hofstra University
BS, Computer Science
Hofstra University
MS, Computer Science
Mark Anderson Mark Anderson's Convergys Experience January 2010 - December 2010
Job LED Lighting Executive at Protocall Lighting Solutions
Industry Facilities Services
Experience
Protocall Lighting Solutions January 2014 - Present
Protocall Communications January 2011 - Present
Convergys January 2010 - December 2010
ITM Marketing September 2008 - February 2009
NOVO 1 January 2006 - July 2008
Protocall Communications March 2000 - January 2006
Protocall Communications February 1998 - March 2000
Micros Systems January 1995 - January 1997
Skills
CRM, Lead Generation, Account Management, Management, Call Centers, Leadership, Outsourcing, Business Development, BPO, Start-ups, Direct Sales, Call Center, Sales, Telecommunications, Training, Customer Service, Marketing, Strategic Planning, Program Management, Managed Services, Customer Retention, Salesforce.com, Vendor Management, Organizational..., Consulting, Telemarketing, Enterprise Software, Market Research, Selling, Solution Selling, LED Lighting Systems
Education
Howard University
Protocall Lighting Solutions January 2014 - Present
Protocall Communications January 2011 - Present
Convergys January 2010 - December 2010
ITM Marketing September 2008 - February 2009
NOVO 1 January 2006 - July 2008
Protocall Communications March 2000 - January 2006
Protocall Communications February 1998 - March 2000
Micros Systems January 1995 - January 1997
Skills
CRM, Lead Generation, Account Management, Management, Call Centers, Leadership, Outsourcing, Business Development, BPO, Start-ups, Direct Sales, Call Center, Sales, Telecommunications, Training, Customer Service, Marketing, Strategic Planning, Program Management, Managed Services, Customer Retention, Salesforce.com, Vendor Management, Organizational..., Consulting, Telemarketing, Enterprise Software, Market Research, Selling, Solution Selling, LED Lighting Systems
Education
Howard University
Anne Bary's Convergys Experience November 2009 - September 2010
Job Financial Tech at Idaho State University; freelance graphic designer
Industry Higher Education
Experience
Idaho State University July 2014 - Present
Idaho State University 2010 - 2013
Convergys November 2009 - September 2010
Girl Scouts of Utah May 2007 - June 2009
Skills
InDesign, Graphic Design, Mac, Illustrator, Photoshop, Dreamweaver, Web Design, Layout, Microsoft Office, Brochures, Posters, Photography, PowerPoint, Logo Design, Higher Education, Microsoft Word, Typography, Training, Customer Service, Cashiering, Clerical Skills, Newsletters, Adobe Acrobat
Education
Idaho State University 2012 — 2015
Master of Arts (M.A.), Organizational Communication, General
Idaho State University 2004 — 2009
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Century High School Pocatello ID 2000 — 2003
HS diploma, General Studies
Idaho State University July 2014 - Present
Idaho State University 2010 - 2013
Convergys November 2009 - September 2010
Girl Scouts of Utah May 2007 - June 2009
Skills
InDesign, Graphic Design, Mac, Illustrator, Photoshop, Dreamweaver, Web Design, Layout, Microsoft Office, Brochures, Posters, Photography, PowerPoint, Logo Design, Higher Education, Microsoft Word, Typography, Training, Customer Service, Cashiering, Clerical Skills, Newsletters, Adobe Acrobat
Education
Idaho State University 2012 — 2015
Master of Arts (M.A.), Organizational Communication, General
Idaho State University 2004 — 2009
Bachelor of Arts (B.A.), Mass Communication/Media Studies
Century High School Pocatello ID 2000 — 2003
HS diploma, General Studies
DeRoy Taylor DeRoy Taylor's Convergys Experience August 2001 - May 2005
Job Looking for work at Department of Workfoce Services
Industry Professional Training & Coaching
Experience
Department of Workfoce Services Direct Support ProfessionalChrysalis EnterprisesNovember 2011 - March 2012
University of the Rockies January 2010 - September 2011
WalMart May 2009 - December 2009
Davis County School District March 2009 - May 2009
Teleperformance September 2008 - January 2009
Convergys August 2001 - May 2005
Skills
Writing, Event Planning, Teaching, Customer Service, Speaking, Goal Setting, Negotiation, Mediation, Conflict Resolution, Research, Counseling, Teamwork, Team Building, Time Management, Critical Thinking, Creativity
Education
University of the Rockies 2010 — 2011
Masters, Conflict Resolution and Mediation
University of Phoenix 2005 — 2006
Bachelor of Science, Human Services
Idaho State University 1994 — 1996
Associate of Applied Science Degree, Computer Programming, 3.79 GPA
Idaho State University 1994 — 1996
Associate of Applied Science, Computer Programming
Department of Workfoce Services Direct Support ProfessionalChrysalis EnterprisesNovember 2011 - March 2012
University of the Rockies January 2010 - September 2011
WalMart May 2009 - December 2009
Davis County School District March 2009 - May 2009
Teleperformance September 2008 - January 2009
Convergys August 2001 - May 2005
Skills
Writing, Event Planning, Teaching, Customer Service, Speaking, Goal Setting, Negotiation, Mediation, Conflict Resolution, Research, Counseling, Teamwork, Team Building, Time Management, Critical Thinking, Creativity
Education
University of the Rockies 2010 — 2011
Masters, Conflict Resolution and Mediation
University of Phoenix 2005 — 2006
Bachelor of Science, Human Services
Idaho State University 1994 — 1996
Associate of Applied Science Degree, Computer Programming, 3.79 GPA
Idaho State University 1994 — 1996
Associate of Applied Science, Computer Programming
Asha Sloan Asha Sloan's Convergys Experience June 2007 - July 2008
Job Medical Devices Professional
Industry Medical Devices
Experience
Hoveround Corporation 2010 - Present
Geo Care, Inc. September 2009 - January 2010
Convergys June 2007 - July 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Multi Tasking, Highly detail oriented, Determination, Customer Service, Computer Proficiency, QuickBooks, Work in A Fast Paced..., Front Office, Office Equipment..., Goal Oriented, Goal-oriented...
Education
Hodges University 2011 — 2013
Associate of Science (AS), Business, Management, Marketing, and Related Support Services
Hoveround Corporation 2010 - Present
Geo Care, Inc. September 2009 - January 2010
Convergys June 2007 - July 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Multi Tasking, Highly detail oriented, Determination, Customer Service, Computer Proficiency, QuickBooks, Work in A Fast Paced..., Front Office, Office Equipment..., Goal Oriented, Goal-oriented...
Education
Hodges University 2011 — 2013
Associate of Science (AS), Business, Management, Marketing, and Related Support Services
Casey Bowen Casey Bowen's Convergys Experience June 2010 - August 2012
Job Finacial Examiner at U.S. Department of Justice
Industry Farming
Experience
U.S. Department of Justice September 2014 - Present
Bowen Arrow Services January 2009 - Present
Hirning Buick GMC August 2013 - August 2014
Lance Funk Farms August 2012 - July 2013
Convergys June 2010 - August 2012
Kmart Corporation August 2009 - July 2010
The Church of Jesus Christ of Latter-day Saints June 2007 - June 2009
Winger’s Diner August 2005 - June 2007
Idaho State Journal October 2004 - May 2005
Skills
Dutch, Personnel Management, Data Analysis, Time Management, Microsoft Office, Microsoft Excel, Microsoft Word, Access, PowerPoint, Manage Client..., Management, Marketing, Payroll, Sales
Education
Idaho State University 2006 — 2012
Bachelor of Business Administration (BBA), Management and Marketing
U.S. Department of Justice September 2014 - Present
Bowen Arrow Services January 2009 - Present
Hirning Buick GMC August 2013 - August 2014
Lance Funk Farms August 2012 - July 2013
Convergys June 2010 - August 2012
Kmart Corporation August 2009 - July 2010
The Church of Jesus Christ of Latter-day Saints June 2007 - June 2009
Winger’s Diner August 2005 - June 2007
Idaho State Journal October 2004 - May 2005
Skills
Dutch, Personnel Management, Data Analysis, Time Management, Microsoft Office, Microsoft Excel, Microsoft Word, Access, PowerPoint, Manage Client..., Management, Marketing, Payroll, Sales
Education
Idaho State University 2006 — 2012
Bachelor of Business Administration (BBA), Management and Marketing
marlene scott marlene scott's Convergys Experience January 2001 - March 2003
Job Office Assistant at Harris County
Industry Government Administration
Experience
Harris County May 2008 - Present
Harris County CSCD May 2008 - Present
2008 September 2006 - April 2008
Greywolf Energy LLC September 2006 - April 2008
Convergys inc August 2005 - February 2006
Ramada Inn September 2003 - July 2004
Convergys January 2001 - March 2003
Education
Houston Community College
Associate of Science
James Madison High School
Harris County May 2008 - Present
Harris County CSCD May 2008 - Present
2008 September 2006 - April 2008
Greywolf Energy LLC September 2006 - April 2008
Convergys inc August 2005 - February 2006
Ramada Inn September 2003 - July 2004
Convergys January 2001 - March 2003
Education
Houston Community College
Associate of Science
James Madison High School
E. Kathleen Sharp E. Kathleen Sharp's Convergys Experience May 2009 - July 2010
Job No longer interested in retail world and am transitioning to Psychology. I am currently a student.
Industry Mental Health Care
Experience
Holyoke Community College February 2013 - May 2015
private residence March 2012 - June 2013
Walmart February 2011 - February 2012
Convergys May 2009 - July 2010
Big Lots June 2005 - August 2006
Wal-Mart April 1996 - August 2002
Skills
Troubleshooting, Loss Prevention, Customer Satisfaction, Customer Experience, Customer Service, Inventory Management, Merchandising, Microsoft Word, Retail, Microsoft Office, Microsoft Excel, Data Entry, Team Leadership, Time Management, Event Planning, PowerPoint, Budgets, Process Scheduler, Public Speaking
Education
University of Massachusetts, Amherst 2015 — 2017
Bachelor’s Degree, Psychology
Holyoke Community College 2012 — 2015
Associate’s Degree, psycology, 3.3
Palmer Institute of Bodywork and Massage 2005 — 2006
Massage Therapist, Aroma Therapy and Massage
Western Illinois University 1992 — 1992
none, Technical Theatre/Theatre Design and Technology
Holyoke Community College February 2013 - May 2015
private residence March 2012 - June 2013
Walmart February 2011 - February 2012
Convergys May 2009 - July 2010
Big Lots June 2005 - August 2006
Wal-Mart April 1996 - August 2002
Skills
Troubleshooting, Loss Prevention, Customer Satisfaction, Customer Experience, Customer Service, Inventory Management, Merchandising, Microsoft Word, Retail, Microsoft Office, Microsoft Excel, Data Entry, Team Leadership, Time Management, Event Planning, PowerPoint, Budgets, Process Scheduler, Public Speaking
Education
University of Massachusetts, Amherst 2015 — 2017
Bachelor’s Degree, Psychology
Holyoke Community College 2012 — 2015
Associate’s Degree, psycology, 3.3
Palmer Institute of Bodywork and Massage 2005 — 2006
Massage Therapist, Aroma Therapy and Massage
Western Illinois University 1992 — 1992
none, Technical Theatre/Theatre Design and Technology
Derek Gundersen Derek Gundersen's Convergys Experience July 2003 - August 2008
Job Customer Care Manager at Cloud.net
Industry Internet
Experience
Cloud.net / OnApp April 2014 - Present
OnApp June 2010 - Present
Franklin County Ambulance Association August 2008 - Present
WestHost February 2008 - May 2011
Convergys July 2003 - August 2008
Skills
PHP, Perl, Java, Visual Basic, MySQL, Oracle, Linux, AS400, Apache, Cloud Computing, VMware, Linux System..., CentOS, Virtualization, Software Development, DNS, Servers, System Administration, IBM iSeries, TCP/IP
Education
Idaho State University 2003 — 2008
Computer Software Development Language Specialist, Computer Software Development
Idaho State University 2003 — 2008
Computer Software Development Internet Programmer, Computer Software Development
Cloud.net / OnApp April 2014 - Present
OnApp June 2010 - Present
Franklin County Ambulance Association August 2008 - Present
WestHost February 2008 - May 2011
Convergys July 2003 - August 2008
Skills
PHP, Perl, Java, Visual Basic, MySQL, Oracle, Linux, AS400, Apache, Cloud Computing, VMware, Linux System..., CentOS, Virtualization, Software Development, DNS, Servers, System Administration, IBM iSeries, TCP/IP
Education
Idaho State University 2003 — 2008
Computer Software Development Language Specialist, Computer Software Development
Idaho State University 2003 — 2008
Computer Software Development Internet Programmer, Computer Software Development
Dave Dixon Jr Dave Dixon Jr's Convergys Experience January 2008 - July 2010
Job Sales at Denver Mattress Company
Industry Retail
Experience
American Senior Benefits March 2015 - Present
Denver Mattress Company July 2010 - Present
Denver Mattress Company July 2010 - Present
Denver Mattress Company July 2010 - Present
Convergys January 2008 - July 2010
Convergys Corporation January 2008 - July 2010
Lithia Motors September 2005 - August 2007
Lithia Chrysler Dodge September 2005 - August 2007
EC Power Systems November 2004 - October 2005
Skills
Customer Satisfaction, Customer Service, Call Center, Sales Management, Coaching, Income Statement, Marketing Strategy, Vehicles, Social Networking, Sales, Inventory Management, Retail, Profit, Payroll, Microsoft Excel, Microsoft Office, Forecasting, Outlook, Training, Team Building, Hiring, Customer Retention, Management, Recruiting, Employee Training, Team Leadership, Leadership, Account Management, Interviews, Strategic Planning, Public Speaking, Marketing
Education
Idaho State University 2000 — 2010
Certificate, Automobile/Automotive Mechanics Technology/Technician
Idaho State University 2000 — 2001
Asscoiate, Automotive
Idaho State University
Bachelor's of Science, Human Resource Training and Development
American Senior Benefits March 2015 - Present
Denver Mattress Company July 2010 - Present
Denver Mattress Company July 2010 - Present
Denver Mattress Company July 2010 - Present
Convergys January 2008 - July 2010
Convergys Corporation January 2008 - July 2010
Lithia Motors September 2005 - August 2007
Lithia Chrysler Dodge September 2005 - August 2007
EC Power Systems November 2004 - October 2005
Skills
Customer Satisfaction, Customer Service, Call Center, Sales Management, Coaching, Income Statement, Marketing Strategy, Vehicles, Social Networking, Sales, Inventory Management, Retail, Profit, Payroll, Microsoft Excel, Microsoft Office, Forecasting, Outlook, Training, Team Building, Hiring, Customer Retention, Management, Recruiting, Employee Training, Team Leadership, Leadership, Account Management, Interviews, Strategic Planning, Public Speaking, Marketing
Education
Idaho State University 2000 — 2010
Certificate, Automobile/Automotive Mechanics Technology/Technician
Idaho State University 2000 — 2001
Asscoiate, Automotive
Idaho State University
Bachelor's of Science, Human Resource Training and Development
Nick Lutz Nick Lutz's Convergys Experience July 1996 - May 2008
Job Systems Engineer at Lockheed Martin
Industry Computer Software
Experience
Lockheed Martin May 2008 - Present
Convergys July 1996 - May 2008
AT&T March 1983 - July 1996
Skills
PHP, SQL, Software Installation, Process Improvement, Weblogic, HP, Disaster Recovery, Apache, LoadRunner, Requirements Analysis, Operating Systems, Databases, HP-UX, Quality Assurance, Agile Methodologies, SAN, Program Management, Storage Area Networks, Wireless, SDLC, Integration, Software Documentation, Oracle, Perl
Education
Rollins College 1994 — 1996
Environmental Studies
University of South Florida 1981 — 1983
Math/Chemistry
Henry Ford Community College 1979 — 1981
Chemistry
Lockheed Martin May 2008 - Present
Convergys July 1996 - May 2008
AT&T March 1983 - July 1996
Skills
PHP, SQL, Software Installation, Process Improvement, Weblogic, HP, Disaster Recovery, Apache, LoadRunner, Requirements Analysis, Operating Systems, Databases, HP-UX, Quality Assurance, Agile Methodologies, SAN, Program Management, Storage Area Networks, Wireless, SDLC, Integration, Software Documentation, Oracle, Perl
Education
Rollins College 1994 — 1996
Environmental Studies
University of South Florida 1981 — 1983
Math/Chemistry
Henry Ford Community College 1979 — 1981
Chemistry
Denise Blumberg Denise Blumberg's Convergys Experience 2007 - 2009
Job Director of Client Engagement at TCS United
Industry Outsourcing/Offshoring
Experience
TCS United January 2014 - Present
DGB Consulting, 2012 - Present
Sutherland Global Services 2011 - 2012
Arise Virtual Solutions Inc. February 2009 - August 2011
Convergys 2007 - 2009
PGi January 2004 - May 2007
AT&T 2001 - 2004
Cable & Wireless October 1993 - October 2001
Sprint 1989 - 1993
MCI 1987 - 1989
Skills
BPO/Call Center, Outsourcing Management, Call Center, BPO, Outsourcing, Inbound, Sales Management, RFP, Contract Negotiation, Customer Experience, Inbound Marketing, Revenue Analysis, Business Development, Solution Selling, Sales Operations, CRM, Strategy, New Business Development, Management, Forecasting
Education
Hofstra University 1973 — 1980
Bachelor of Arts
TCS United January 2014 - Present
DGB Consulting, 2012 - Present
Sutherland Global Services 2011 - 2012
Arise Virtual Solutions Inc. February 2009 - August 2011
Convergys 2007 - 2009
PGi January 2004 - May 2007
AT&T 2001 - 2004
Cable & Wireless October 1993 - October 2001
Sprint 1989 - 1993
MCI 1987 - 1989
Skills
BPO/Call Center, Outsourcing Management, Call Center, BPO, Outsourcing, Inbound, Sales Management, RFP, Contract Negotiation, Customer Experience, Inbound Marketing, Revenue Analysis, Business Development, Solution Selling, Sales Operations, CRM, Strategy, New Business Development, Management, Forecasting
Education
Hofstra University 1973 — 1980
Bachelor of Arts
Anna Harney's Convergys Experience August 2012 - February 2013
Job Bachelors in Nursing Student, Texas State University
Industry Health, Wellness and Fitness
Experience
Convergys August 2012 - February 2013
ERA February 2012 - August 2012
DFSC 1-32 cav 1st BDE 101st January 2005 - February 2012
Skills
Social Media Marketing, Management, Project Management, Sales, Strategic Planning, Customer Service, Marketing, Social Media, Outlook, Customer Satisfaction
Education
Hopkinsville Community College 2013 — 2015
Associate's Degree, Associates in Art, Graduate
US Army Ordnance School 2005 — 2005
Technical Certification, Chemical Equipment/ Ordnance
Convergys August 2012 - February 2013
ERA February 2012 - August 2012
DFSC 1-32 cav 1st BDE 101st January 2005 - February 2012
Skills
Social Media Marketing, Management, Project Management, Sales, Strategic Planning, Customer Service, Marketing, Social Media, Outlook, Customer Satisfaction
Education
Hopkinsville Community College 2013 — 2015
Associate's Degree, Associates in Art, Graduate
US Army Ordnance School 2005 — 2005
Technical Certification, Chemical Equipment/ Ordnance
Kanwaljeet Singh Kanwaljeet Singh's Convergys Experience July 2007 - February 2008
Job Payroll Consultant at ADP
Industry Accounting
Experience
ADP March 2008 - Present
Convergys July 2007 - February 2008
Olives Pizza, Winnipeg June 2005 - June 2007
Skills
ADP Payroll, Payroll Services, Account Management, Financial Accounting, Accounts Payable, Accounts Receivable, Accounting, Microsoft Office, Microsoft Excel, Customer Service, Technical Support, Payroll, workforcenow, Pay@wrk, People@work, EZ Labor, International Sales, Training, Human Resources, Team Building, Process Improvement
Education
Canada Payroll Association 2008 — 2010
CPM - Certified Payroll Manager, Canadian Payroll
Humber College 2007 — 2009
Immigration Consultant Certificate, Canadian Citizenship Education and Immigration Studies
Red River College 2004 — 2006
Diploma in Business Administration, Accounting and Business/Management
Punjab University, Chandigarh 1998 — 2001
Bachelor of Commerce (B.Com.), Accounting and Finance
CGA BC
Active Pace Level Student, Advance Accounting, Taxation and Information Systems, PACE level
ADP March 2008 - Present
Convergys July 2007 - February 2008
Olives Pizza, Winnipeg June 2005 - June 2007
Skills
ADP Payroll, Payroll Services, Account Management, Financial Accounting, Accounts Payable, Accounts Receivable, Accounting, Microsoft Office, Microsoft Excel, Customer Service, Technical Support, Payroll, workforcenow, Pay@wrk, People@work, EZ Labor, International Sales, Training, Human Resources, Team Building, Process Improvement
Education
Canada Payroll Association 2008 — 2010
CPM - Certified Payroll Manager, Canadian Payroll
Humber College 2007 — 2009
Immigration Consultant Certificate, Canadian Citizenship Education and Immigration Studies
Red River College 2004 — 2006
Diploma in Business Administration, Accounting and Business/Management
Punjab University, Chandigarh 1998 — 2001
Bachelor of Commerce (B.Com.), Accounting and Finance
CGA BC
Active Pace Level Student, Advance Accounting, Taxation and Information Systems, PACE level
Ian Gall Ian Gall's Convergys Experience January 2010 - July 2013
Job Web Designer at The Scotts MiracleGro Company
Industry Information Technology and Services
Experience
The Scotts Miracle-Gro Company October 2013 - Present
Creative Child Care Inc July 2009 - Present
Convergys January 2010 - July 2013
Pharmacy Choice July 2006 - July 2009
Specialty Sports Venture September 2005 - July 2006
Skills
SQL Server 2005/2008, SSIS, SSRS, HTML, JavaScript, CSS, ColdFusion
Education
SUNY Fredonia 1996 — 1999
Bachelor's degree, Psychology
Heald College
Web Certificate, Web/Multimedia Management and Webmaster
The Scotts Miracle-Gro Company October 2013 - Present
Creative Child Care Inc July 2009 - Present
Convergys January 2010 - July 2013
Pharmacy Choice July 2006 - July 2009
Specialty Sports Venture September 2005 - July 2006
Skills
SQL Server 2005/2008, SSIS, SSRS, HTML, JavaScript, CSS, ColdFusion
Education
SUNY Fredonia 1996 — 1999
Bachelor's degree, Psychology
Heald College
Web Certificate, Web/Multimedia Management and Webmaster
Ashlee Bybee Ashlee Bybee's Convergys Experience October 2011 - January 2012
Job Financial Applications Specialist at Center Partners
Industry Medical Devices
Experience
Center Partners March 2013 - Present
Alorica September 2012 - November 2012
Autonet Tv March 2012 - August 2012
Discover Financial Services January 2012 - March 2012
Convergys October 2011 - January 2012
Focus Services August 2010 - November 2011
Skills
Typing, Customer Service, Microsoft Office, Data Entry, Critical Thinking, Organization, Learning Quickly, Highly Dedicated, Sales Management, Communication
Education
Institute of Business and Medical Careers 2013 — 2015
Associate's degree, Medical Billing and Coding
Utah State University 2009 — 2010
General Studies, Generals
Weber State University 2009 — 2010
General, General Studies, B
Ogden Weber Applied Technology College 2008 — 2010
General Studies, General, A
Ben Lomond High School 2006 — 2010
Diploma, General Education, 3.3
Center Partners March 2013 - Present
Alorica September 2012 - November 2012
Autonet Tv March 2012 - August 2012
Discover Financial Services January 2012 - March 2012
Convergys October 2011 - January 2012
Focus Services August 2010 - November 2011
Skills
Typing, Customer Service, Microsoft Office, Data Entry, Critical Thinking, Organization, Learning Quickly, Highly Dedicated, Sales Management, Communication
Education
Institute of Business and Medical Careers 2013 — 2015
Associate's degree, Medical Billing and Coding
Utah State University 2009 — 2010
General Studies, Generals
Weber State University 2009 — 2010
General, General Studies, B
Ogden Weber Applied Technology College 2008 — 2010
General Studies, General, A
Ben Lomond High School 2006 — 2010
Diploma, General Education, 3.3
Robert Huggard Robert Huggard's Convergys Experience September 2012 - January 2014
Job Coach Counselor at Rite of Passage
Industry Telecommunications
Experience
Rite of Passage February 2014 - Present
Convergys September 2012 - January 2014
24-7 Intouch January 2012 - September 2012
The Home Depot February 2011 - June 2011
Skills
Time Management, Team Building, Assortment, Pricing, PowerPoint, Outlook, Leadership
Education
Henderson State University 2007 — 2010
B.A., Business Management
Rite of Passage February 2014 - Present
Convergys September 2012 - January 2014
24-7 Intouch January 2012 - September 2012
The Home Depot February 2011 - June 2011
Skills
Time Management, Team Building, Assortment, Pricing, PowerPoint, Outlook, Leadership
Education
Henderson State University 2007 — 2010
B.A., Business Management
Rajaditya Kolluru Rajaditya Kolluru's Convergys Experience 2008 - May 2010
Job Senior System Architect | Pega CLSA
Industry Information Technology and Services
Experience
Pegasystems June 2015 - Present
Pegasystems December 2013 - Present
Pegasystems July 2012 - December 2013
PEGASYSTEMS April 2010 - June 2012
Convergys 2008 - May 2010
Convergys 2005 - 2008
Education
IBS Hyderabad 2002 — 2005
MBA, Systems
Pegasystems June 2015 - Present
Pegasystems December 2013 - Present
Pegasystems July 2012 - December 2013
PEGASYSTEMS April 2010 - June 2012
Convergys 2008 - May 2010
Convergys 2005 - 2008
Education
IBS Hyderabad 2002 — 2005
MBA, Systems
Donna Schoelles Donna Schoelles's Convergys Experience November 2011 - June 2012
Job Shipping Clerk at Tops Market
Industry Telecommunications
Experience
C&S Wholesale Grocers June 2013 - Present
MIQ Logistics June 2012 - June 2013
Convergys November 2011 - June 2012
HSBC September 2010 - April 2011
Verizon Communications November 1999 - June 2010
Essilor of America August 1988 - January 1999
Skills
Process Improvement, Customer Satisfaction, Customer Service, Marketing Communications, Microsoft Office, Strategic Planning, Cross-functional Team..., Leadership, Operations Management, Marketing, Management, Microsoft Excel, Troubleshooting, Budgets, Team Building, Sales Management
Education
Houghton College 2004 — 2007
Bachelor of Applied Science (BASc), Business Administration and Management, General
C&S Wholesale Grocers June 2013 - Present
MIQ Logistics June 2012 - June 2013
Convergys November 2011 - June 2012
HSBC September 2010 - April 2011
Verizon Communications November 1999 - June 2010
Essilor of America August 1988 - January 1999
Skills
Process Improvement, Customer Satisfaction, Customer Service, Marketing Communications, Microsoft Office, Strategic Planning, Cross-functional Team..., Leadership, Operations Management, Marketing, Management, Microsoft Excel, Troubleshooting, Budgets, Team Building, Sales Management
Education
Houghton College 2004 — 2007
Bachelor of Applied Science (BASc), Business Administration and Management, General
Seth Hale Seth Hale's Convergys Experience 2010 - 2011
Job Designer and Estimator at Streamline Precision
Industry Construction
Experience
Streamline Precision Contracting September 2012 - Present
Convergys 2010 - 2011
Teleperformance March 2008 - October 2009
Gillette Sharp July 2005 - October 2005
Skills
Customer Service, Research, Microsoft Office, Drafting including: ..., Windows, Microsoft Excel, Project Management, Strategic Planning, Public Speaking, Microsoft Word, AutoCAD, Proposal Writing, Teaching, Contract Negotiation, Construction Estimating, Scheduling, Staff Supervision, Revit, Architectural Design, Microsoft Project, Feasibility Studies, Steel Structures, Reinforced Concrete, Steel Design, Estimates, Project Estimation, Geomatics, Surveying
Education
Idaho State University 2008 — 2012
Bachelor of Science (B.S.), Geomatics Technology, Alumnus
Streamline Precision Contracting September 2012 - Present
Convergys 2010 - 2011
Teleperformance March 2008 - October 2009
Gillette Sharp July 2005 - October 2005
Skills
Customer Service, Research, Microsoft Office, Drafting including: ..., Windows, Microsoft Excel, Project Management, Strategic Planning, Public Speaking, Microsoft Word, AutoCAD, Proposal Writing, Teaching, Contract Negotiation, Construction Estimating, Scheduling, Staff Supervision, Revit, Architectural Design, Microsoft Project, Feasibility Studies, Steel Structures, Reinforced Concrete, Steel Design, Estimates, Project Estimation, Geomatics, Surveying
Education
Idaho State University 2008 — 2012
Bachelor of Science (B.S.), Geomatics Technology, Alumnus
Suresh Jain Suresh Jain's Convergys Experience March 2005 - April 2007
Job Sr. SAP HCM Consultant
Industry Information Technology and Services
Experience
EPI-USE July 2010 - Present
EDF Renewable Energy March 2013 - April 2014
Inland Empire Utilities Agency February 2013 - February 2013
Honda R&D November 2012 - January 2013
Koch Business Solutions March 2012 - September 2012
BHP Billiton June 2010 - December 2011
KBR, Inc. May 2007 - November 2010
Convergys March 2005 - April 2007
DTE Energy August 2004 - March 2005
Eli Lilly and Company March 2003 - September 2004
Skills
SAP HR, Integration, Functional Requirements, Business Process Design, SAP Portal, SAP, ERP, Business Process, Requirements Analysis, SAP R/3, SAP Implementation, ABAP, SAP ERP, HRIS, Portals, Business Analysis, Data Migration, SAP Configuration, Business Process..., SuccessFactors, SAPScript, SAP Netweaver, Master Data, ECC, ESS, Smartforms, IDOC
Education
IBS Hyderabad 1997 — 2001
MBA, IT, Finance & Human Resource
IBS Hyderabad
MCA, Computer Science
EPI-USE July 2010 - Present
EDF Renewable Energy March 2013 - April 2014
Inland Empire Utilities Agency February 2013 - February 2013
Honda R&D November 2012 - January 2013
Koch Business Solutions March 2012 - September 2012
BHP Billiton June 2010 - December 2011
KBR, Inc. May 2007 - November 2010
Convergys March 2005 - April 2007
DTE Energy August 2004 - March 2005
Eli Lilly and Company March 2003 - September 2004
Skills
SAP HR, Integration, Functional Requirements, Business Process Design, SAP Portal, SAP, ERP, Business Process, Requirements Analysis, SAP R/3, SAP Implementation, ABAP, SAP ERP, HRIS, Portals, Business Analysis, Data Migration, SAP Configuration, Business Process..., SuccessFactors, SAPScript, SAP Netweaver, Master Data, ECC, ESS, Smartforms, IDOC
Education
IBS Hyderabad 1997 — 2001
MBA, IT, Finance & Human Resource
IBS Hyderabad
MCA, Computer Science
Lateef Lee Lateef Lee's Convergys Experience December 2012 - December 2012
Job Systems Analyst I at ONEOK
Industry Information Technology and Services
Experience
ONEOK June 2013 - Present
Mercy April 2013 - May 2013
Devon Energy April 2013 - April 2013
ONEOK 2013 - 2013
Convergys December 2012 - December 2012
Bachem January 2005 - January 2012
State of Hawaii 2000 - 2005
Skills
Active Directory, Windows Server, Troubleshooting, Microsoft Exchange, Windows, Microsoft Office, SharePoint, Outlook, Customer Service, Project Management, Microsoft Excel, Blackberry Enterprise..., JavaScript, PowerPoint, Cisco VPN, XP, Virtual Assistance, Windows 7, Norton Ghost, Remote Desktop, Symantec Antivirus, Print Servers, VPN, Desktop Administration, DHCP, Service Desk Management, Dell Computers, McAfee, Microsoft Office 2003, Microsoft Word
Education
Hawaii Pacific University 1999 — 2005
Computer Science, BS
ONEOK June 2013 - Present
Mercy April 2013 - May 2013
Devon Energy April 2013 - April 2013
ONEOK 2013 - 2013
Convergys December 2012 - December 2012
Bachem January 2005 - January 2012
State of Hawaii 2000 - 2005
Skills
Active Directory, Windows Server, Troubleshooting, Microsoft Exchange, Windows, Microsoft Office, SharePoint, Outlook, Customer Service, Project Management, Microsoft Excel, Blackberry Enterprise..., JavaScript, PowerPoint, Cisco VPN, XP, Virtual Assistance, Windows 7, Norton Ghost, Remote Desktop, Symantec Antivirus, Print Servers, VPN, Desktop Administration, DHCP, Service Desk Management, Dell Computers, McAfee, Microsoft Office 2003, Microsoft Word
Education
Hawaii Pacific University 1999 — 2005
Computer Science, BS
Felicia Wright Felicia Wright's Convergys Experience 2001 - 2004
Job Executive Director at StevensHenager College
Industry Higher Education
Experience
Stevens-Henager College June 2009 - Present
Stevens-Henager College July 2005 - June 2009
Convergys 2001 - 2004
Convergys 2001 - 2004
Convergys 2001 - 2004
Convergys 2001 - 2004
Convergys 2001 - 2004
Skills
Higher Education, Student Affairs, Admissions, Resume Writing, Public Speaking, Career Counseling, Adult Education, Leadership Development, Enrollment Management, Staff Development, Student Financial Aid, Student Development, Academic Administration, Campus, Student Recruiting, Academic Advising
Education
Northwest Nazarene University 2007 — 2009
MBA, Business
Idaho State University 1999 — 2004
Bachelor of Arts, Communications
Stevens-Henager College June 2009 - Present
Stevens-Henager College July 2005 - June 2009
Convergys 2001 - 2004
Convergys 2001 - 2004
Convergys 2001 - 2004
Convergys 2001 - 2004
Convergys 2001 - 2004
Skills
Higher Education, Student Affairs, Admissions, Resume Writing, Public Speaking, Career Counseling, Adult Education, Leadership Development, Enrollment Management, Staff Development, Student Financial Aid, Student Development, Academic Administration, Campus, Student Recruiting, Academic Advising
Education
Northwest Nazarene University 2007 — 2009
MBA, Business
Idaho State University 1999 — 2004
Bachelor of Arts, Communications
Aliah Bills Aliah Bills's Convergys Experience August 2015 - Present
Job Student
Industry Hospital & Health Care
Experience
Convergys August 2015 - Present
Mountain View Hospital January 2015 - June 2015
Evolution in Wireless May 2013 - February 2015
Skills
Leadership, Customer Service, Microsoft Excel, Microsoft Word, Higher Education, Microsoft Office, Management, PowerPoint, Public Speaking, Research, Project Management, Data Analysis, Team Leadership, Strategic Planning, Sales, Training, Leadership Development, Direct Sales, Telecommunications
Education
Idaho State University 2008 — 2015
Bachelor's Degree, Health/Health Care Administration/Management, 3.28 GPA
Skyline High School 2004 — 2008
High School Diploma
Convergys August 2015 - Present
Mountain View Hospital January 2015 - June 2015
Evolution in Wireless May 2013 - February 2015
Skills
Leadership, Customer Service, Microsoft Excel, Microsoft Word, Higher Education, Microsoft Office, Management, PowerPoint, Public Speaking, Research, Project Management, Data Analysis, Team Leadership, Strategic Planning, Sales, Training, Leadership Development, Direct Sales, Telecommunications
Education
Idaho State University 2008 — 2015
Bachelor's Degree, Health/Health Care Administration/Management, 3.28 GPA
Skyline High School 2004 — 2008
High School Diploma
Christine Beasley's Convergys Experience October 2010 - November 2011
Job Sales
Industry Telecommunications
Experience
Nationwide Biweekly Administration March 2014 - Present
JEFF SCHMITT AUTO GROUP August 2013 - January 2014
Convergys October 2010 - November 2011
Skills
Computer Operations, Typing, Data Entry, Filing, Receptionist Duties, Telephone Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Customer Service, Customer Satisfaction, Customer Support, Technical Support, Confidentiality, Internet Access, Email, Appointment Scheduling, Telephone Manner, Serving Others, Nursing Assistant..., 10 Key, Multi Tasking, Multitasking Skills, muliti-phone lines..., Quotas, Exceeding Quotas, Time Management, Call Centers, Customer Experience, Outlook, Phone Etiquette, Troubleshooting, Communication, Fax, PowerPoint, Sales, Invoicing, Teamwork
Education
Hopkinsville Community College 2013 — 2014
Associate's degree, Criminal Justice and Corrections
Tennessee Health Careers 2012 — 2013
Certified Nursing Assistant, Nursing Assistant/Aide and Patient Care Assistant/Aide
Meditec 2011 — 2012
Certificate, Medical Office Management/Administration
Greenview High School 2003 — 2007
HS Diploma, High School
Nationwide Biweekly Administration March 2014 - Present
JEFF SCHMITT AUTO GROUP August 2013 - January 2014
Convergys October 2010 - November 2011
Skills
Computer Operations, Typing, Data Entry, Filing, Receptionist Duties, Telephone Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Publisher, Customer Service, Customer Satisfaction, Customer Support, Technical Support, Confidentiality, Internet Access, Email, Appointment Scheduling, Telephone Manner, Serving Others, Nursing Assistant..., 10 Key, Multi Tasking, Multitasking Skills, muliti-phone lines..., Quotas, Exceeding Quotas, Time Management, Call Centers, Customer Experience, Outlook, Phone Etiquette, Troubleshooting, Communication, Fax, PowerPoint, Sales, Invoicing, Teamwork
Education
Hopkinsville Community College 2013 — 2014
Associate's degree, Criminal Justice and Corrections
Tennessee Health Careers 2012 — 2013
Certified Nursing Assistant, Nursing Assistant/Aide and Patient Care Assistant/Aide
Meditec 2011 — 2012
Certificate, Medical Office Management/Administration
Greenview High School 2003 — 2007
HS Diploma, High School
Derick Davidson Derick Davidson's Convergys Experience August 2008 - May 2013
Job Insights Manager, Analytics & Foresight
Industry Consumer Goods
Experience
Anheuser Busch May 2014 - Present
Convergys August 2008 - May 2013
Skills
Microsoft Excel, PowerPoint, Data Analysis, Leadership, Social Media, Market Research, Customer Service, Public Speaking, Marketing, Customer Insight
Education
The University of Georgia 2013 — 2014
Master of Marketing Research
Idaho State University 2006 — 2012
Bachelor of Business Administration (BBA), Marketing and Management
Anheuser Busch May 2014 - Present
Convergys August 2008 - May 2013
Skills
Microsoft Excel, PowerPoint, Data Analysis, Leadership, Social Media, Market Research, Customer Service, Public Speaking, Marketing, Customer Insight
Education
The University of Georgia 2013 — 2014
Master of Marketing Research
Idaho State University 2006 — 2012
Bachelor of Business Administration (BBA), Marketing and Management
Ashlee Miller's Convergys Experience October 2011 - January 2012
Job Collections at Exeter Finance Corp
Industry Telecommunications
Experience
Exeter Finance Corp December 2014 - Present
Comcast August 2014 - December 2014
Press-One Customer Care October 2013 - July 2014
Press-One Customer Care September 2013 - July 2014
Qualfon/Center Partners March 2013 - September 2013
Autonet Tv March 2012 - August 2012
Convergys October 2011 - January 2012
Focus Services August 2010 - November 2011
Skills
Typing, Phone Etiquette, Quality Assurance, Multi Tasking, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Outlook, Windows, Windows 7, Windows Vista, Internet, Social Media, Social Media Marketing, Digital Media, Medical Terminology, Medical Devices, Android, Bookkeeping, Customer Service, Food & Beverage, Interviews, Invoicing, 10 Key, Loans, Negotiation, Customer Retention, Research, PowerPoint, QuickBooks, Underwriting, Data Collection, Employment Verifications
Education
IBMC College 2013 — 2015
Associate's Degree, Medical Billing and Coding
Ben Lomond High School 2006 — 2010
High School, General Studies
Ogden-Weber Applied Technology College 2009 — 2009
Certification, Certified Nursing Assistant
Exeter Finance Corp December 2014 - Present
Comcast August 2014 - December 2014
Press-One Customer Care October 2013 - July 2014
Press-One Customer Care September 2013 - July 2014
Qualfon/Center Partners March 2013 - September 2013
Autonet Tv March 2012 - August 2012
Convergys October 2011 - January 2012
Focus Services August 2010 - November 2011
Skills
Typing, Phone Etiquette, Quality Assurance, Multi Tasking, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Exchange, Outlook, Windows, Windows 7, Windows Vista, Internet, Social Media, Social Media Marketing, Digital Media, Medical Terminology, Medical Devices, Android, Bookkeeping, Customer Service, Food & Beverage, Interviews, Invoicing, 10 Key, Loans, Negotiation, Customer Retention, Research, PowerPoint, QuickBooks, Underwriting, Data Collection, Employment Verifications
Education
IBMC College 2013 — 2015
Associate's Degree, Medical Billing and Coding
Ben Lomond High School 2006 — 2010
High School, General Studies
Ogden-Weber Applied Technology College 2009 — 2009
Certification, Certified Nursing Assistant
Eric Shaver Eric Shaver's Convergys Experience June 2013 - Present
Job Site Director
Industry Outsourcing/Offshoring
Experience
Convergys June 2013 - Present
Convergys October 2011 - June 2013
Skills
Call Centers, Transition Management, Vendor Management, Operations Management, Contact Centers, Customer Experience, Process Improvement, Performance Management, Workforce Management, Service Delivery, Outsourcing, Leadership, BPO, Business Development, Customer Satisfaction, Team Leadership
Education
Idaho State University 2001 — 2006
Bachelor's degree, Political Science and Government
Convergys June 2013 - Present
Convergys October 2011 - June 2013
Skills
Call Centers, Transition Management, Vendor Management, Operations Management, Contact Centers, Customer Experience, Process Improvement, Performance Management, Workforce Management, Service Delivery, Outsourcing, Leadership, BPO, Business Development, Customer Satisfaction, Team Leadership
Education
Idaho State University 2001 — 2006
Bachelor's degree, Political Science and Government
Adela Saer's Convergys Experience 2013 - Present
Job Web Developer
Industry Internet
Experience
Convergys 2013 - Present
Freelance Web & Graphic Designer January 2007 - Present
Xerox Global Services 2011 - 2013
L.E. Electric May 2010 - January 2011
Waffle House Inc 2010 - 2011
Skills
HTML, CSS, XHTML, PHP, cPanel, HTML 5, CSS3, CSS2, HTML scripting, Typing, Web Development, Web Design, Graphic Design, Photoshop, Photography
Education
Harvard University 2012 — 2012
Non-Degree, Web Page, Digital/Multimedia and Information Resources Design
Kennesaw State University 2010 — 2011
Computer Science
Polaris Evening School 2006 — 2010
Computer Science, Mathematics
Convergys 2013 - Present
Freelance Web & Graphic Designer January 2007 - Present
Xerox Global Services 2011 - 2013
L.E. Electric May 2010 - January 2011
Waffle House Inc 2010 - 2011
Skills
HTML, CSS, XHTML, PHP, cPanel, HTML 5, CSS3, CSS2, HTML scripting, Typing, Web Development, Web Design, Graphic Design, Photoshop, Photography
Education
Harvard University 2012 — 2012
Non-Degree, Web Page, Digital/Multimedia and Information Resources Design
Kennesaw State University 2010 — 2011
Computer Science
Polaris Evening School 2006 — 2010
Computer Science, Mathematics
Chima Ibekwe Chima Ibekwe's Convergys Experience July 2012 - Present
Job Convergys
Industry Telecommunications
Experience
Convergys July 2012 - Present
Oxy June 2014 - August 2014
Skills
Time Management, Teamwork, Cashiering, Cash Handling Experience, Hospitality, Phone Etiquette, Microsoft Word, AutoCAD, Matlab, Customer Satisfaction, Engineering, Project Management, Sales
Education
Texas Tech University 2012 — 2015
Bachelor of Engineering (BEng), Petroleum Engineering
Houston Community College 2010 — 2011
Associate of Science (AS), Engineering, 3.89
Convergys July 2012 - Present
Oxy June 2014 - August 2014
Skills
Time Management, Teamwork, Cashiering, Cash Handling Experience, Hospitality, Phone Etiquette, Microsoft Word, AutoCAD, Matlab, Customer Satisfaction, Engineering, Project Management, Sales
Education
Texas Tech University 2012 — 2015
Bachelor of Engineering (BEng), Petroleum Engineering
Houston Community College 2010 — 2011
Associate of Science (AS), Engineering, 3.89
Michael Montague's Convergys Experience 1992 - 2003
Job Engineer at Catapult Technology
Industry Information Technology and Services
Experience
Catapult Technology June 2015 - Present
American Cyber, Inc August 2013 - March 2015
Celerity Government Solutions November 2012 - April 2013
Lockheed Martin Information Technology August 2005 - August 2012
Convergys 1992 - 2003
Convergys 1992 - 2003
Skills
Testing, SDLC, Agile Methodologies, Test Planning, System Testing, Requirements Analysis, Regression Testing, Test Cases, Six Sigma, Analysis, Quality Assurance, Integration, Certified Scrum Master..., Systems Engineering
Education
Howard University
BSEE, Engineering
Catapult Technology June 2015 - Present
American Cyber, Inc August 2013 - March 2015
Celerity Government Solutions November 2012 - April 2013
Lockheed Martin Information Technology August 2005 - August 2012
Convergys 1992 - 2003
Convergys 1992 - 2003
Skills
Testing, SDLC, Agile Methodologies, Test Planning, System Testing, Requirements Analysis, Regression Testing, Test Cases, Six Sigma, Analysis, Quality Assurance, Integration, Certified Scrum Master..., Systems Engineering
Education
Howard University
BSEE, Engineering
Kellee Halford's Convergys Experience November 2008 - June 2010
Job Empowerment Coach and Blogger
Industry Writing and Editing
Experience
State of Tennessee: Montgomery County Clerk Office May 2007 - May 2011
Convergys November 2008 - June 2010
Tabernacle Christian School August 2006 - June 2008
Legal Aid Society of Middle Tennessee May 1999 - August 1999
Skills
Program Management, Public Speaking, Legal Assistance, Policy, Process Improvement, Government, Customer Service, Organizational..., Time Management, Healthcare, Nonprofits, Community Outreach, Fundraising, Leadership Development, Analysis, Training, Event Planning, Public Relations, Research, Program Development, Leadership, Volunteer Management, Proposal Writing, Community Development, Editing, Grant Writing, Public Policy, Staff Development, Workshop Facilitation, Conflict Resolution, Social Networking, Team Building, Resume Writing, Coaching, Event Management, Higher Education, Curriculum Design, Teaching, Strategic Planning, Social Media, Budgets, Data Entry, Interviews, Microsoft Word, Creative Writing
Education
Howard University 1998 — 2002
State of Tennessee: Montgomery County Clerk Office May 2007 - May 2011
Convergys November 2008 - June 2010
Tabernacle Christian School August 2006 - June 2008
Legal Aid Society of Middle Tennessee May 1999 - August 1999
Skills
Program Management, Public Speaking, Legal Assistance, Policy, Process Improvement, Government, Customer Service, Organizational..., Time Management, Healthcare, Nonprofits, Community Outreach, Fundraising, Leadership Development, Analysis, Training, Event Planning, Public Relations, Research, Program Development, Leadership, Volunteer Management, Proposal Writing, Community Development, Editing, Grant Writing, Public Policy, Staff Development, Workshop Facilitation, Conflict Resolution, Social Networking, Team Building, Resume Writing, Coaching, Event Management, Higher Education, Curriculum Design, Teaching, Strategic Planning, Social Media, Budgets, Data Entry, Interviews, Microsoft Word, Creative Writing
Education
Howard University 1998 — 2002
Brian Bunderson's Convergys Experience July 2001 - Present
Job Sr. Training Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys July 2001 - Present
Skills
Contact Centers, Call Centers, Training, Management, Training Delivery, Performance Improvement, Instructional Design, Soft Skills, Curriculum Design, Call Center, Workshop Facilitation, Training Needs Analysis, Onboarding, Employee Engagement, Employee Relations, Recruiting, BPO, Performance Management, Leadership Development, Performance Consulting, Talent Management, Workforce Management, Vendor Management, Learning Management, Needs Analysis, Instructor-led Training, Workforce Planning, Customer Experience, Blended Learning, Employee Training, Human Resources, Interviews, Leadership, Process Improvement, New Hire Orientations, Talent Acquisition, Coaching, Succession Planning, Performance Appraisal, E-Learning, Team Management, Feedback, Call Center Development, Management Development, Hiring, Team Building, Team Leadership, Taleo
Education
Idaho State University 2002 — 2007
BS, Human Resources / Training and Development
Convergys July 2001 - Present
Skills
Contact Centers, Call Centers, Training, Management, Training Delivery, Performance Improvement, Instructional Design, Soft Skills, Curriculum Design, Call Center, Workshop Facilitation, Training Needs Analysis, Onboarding, Employee Engagement, Employee Relations, Recruiting, BPO, Performance Management, Leadership Development, Performance Consulting, Talent Management, Workforce Management, Vendor Management, Learning Management, Needs Analysis, Instructor-led Training, Workforce Planning, Customer Experience, Blended Learning, Employee Training, Human Resources, Interviews, Leadership, Process Improvement, New Hire Orientations, Talent Acquisition, Coaching, Succession Planning, Performance Appraisal, E-Learning, Team Management, Feedback, Call Center Development, Management Development, Hiring, Team Building, Team Leadership, Taleo
Education
Idaho State University 2002 — 2007
BS, Human Resources / Training and Development
Kasey Burdick Kasey Burdick's Convergys Experience January 2012 - April 2013
Job Bus Dev Analyst / Proposal Coordinator at VSolvIT
Industry Research
Experience
VSolvIT August 2012 - Present
Freelance 2015 - 2015
Convergys January 2012 - April 2013
Chamber of commerce Wellsville NY February 2011 - July 2011
Skills
Research, Analysis, Data Entry, Databases, Microsoft Office, Microsoft Excel, Mathematics, Data Analysis, Budgets, Microsoft Word, Android, Spreadsheets, Project Management, Business Intelligence, Requirements Analysis, Teamwork, Training, Transition Management, Call Centers, Business Development, Contact Centers, Workforce Management, Customer Satisfaction, Access, Customer Experience, Proposal Writing, Program Management
Education
State University of New York Empire State College 2015 — 2017
BS/MBA, Business Management and Economics(BME) with Specialization in Accounting
State University of New York Empire State College 2011 — 2013
Bachelor of Science (BS), Applied Mathematics
State University of New York Empire State College 2011 — 2013
Associate of Science (A.S.), Computer Science
Houghton College 2010 — 2011
None
United States Military Academy at West Point 2008 — 2009
None
western high school 2004 — 2008
High School Diploma
VSolvIT August 2012 - Present
Freelance 2015 - 2015
Convergys January 2012 - April 2013
Chamber of commerce Wellsville NY February 2011 - July 2011
Skills
Research, Analysis, Data Entry, Databases, Microsoft Office, Microsoft Excel, Mathematics, Data Analysis, Budgets, Microsoft Word, Android, Spreadsheets, Project Management, Business Intelligence, Requirements Analysis, Teamwork, Training, Transition Management, Call Centers, Business Development, Contact Centers, Workforce Management, Customer Satisfaction, Access, Customer Experience, Proposal Writing, Program Management
Education
State University of New York Empire State College 2015 — 2017
BS/MBA, Business Management and Economics(BME) with Specialization in Accounting
State University of New York Empire State College 2011 — 2013
Bachelor of Science (BS), Applied Mathematics
State University of New York Empire State College 2011 — 2013
Associate of Science (A.S.), Computer Science
Houghton College 2010 — 2011
None
United States Military Academy at West Point 2008 — 2009
None
western high school 2004 — 2008
High School Diploma
Amber Leavell Amber Leavell's Convergys Experience June 2006 - January 2008
Job Entrepreneur
Industry Public Relations and Communications
Experience
Idaho State University January 2012 - Present
El Jacalito June 2011 - January 2012
Subway July 2009 - December 2010
Convergys June 2006 - January 2008
Mountain West February 2006 - June 2006
ACS Computer Solutions, Inc. April 2004 - January 2006
Encompass Corporation April 2004 - 2004
Skills
Great People Skills, Customer Service, Leadership, Teamwork, Data Entry, Outstanding Customer..., Retail Management, Supervisory Skills, Outgoing, Telephone Skills, Time Management, PowerPoint, Cashiering, Microsoft Word, Cpr Certified, Microsoft Excel, Employee Training, Microsoft Office, Team Leadership, Training, Interviews, Critical Thinking, People Skills, Retail Sales, Self-driven, Phone Etiquette, Public Speaking, Troubleshooting, Account Management, Sales, Event Planning, Customer Satisfaction, Social Media, Strategic Planning, Social Networking, Editing, Retail, Teaching, Team Building, Customer Retention, Customer Relations, Facebook
Education
Idaho State University 2011 — 2019
Idaho State University January 2012 - Present
El Jacalito June 2011 - January 2012
Subway July 2009 - December 2010
Convergys June 2006 - January 2008
Mountain West February 2006 - June 2006
ACS Computer Solutions, Inc. April 2004 - January 2006
Encompass Corporation April 2004 - 2004
Skills
Great People Skills, Customer Service, Leadership, Teamwork, Data Entry, Outstanding Customer..., Retail Management, Supervisory Skills, Outgoing, Telephone Skills, Time Management, PowerPoint, Cashiering, Microsoft Word, Cpr Certified, Microsoft Excel, Employee Training, Microsoft Office, Team Leadership, Training, Interviews, Critical Thinking, People Skills, Retail Sales, Self-driven, Phone Etiquette, Public Speaking, Troubleshooting, Account Management, Sales, Event Planning, Customer Satisfaction, Social Media, Strategic Planning, Social Networking, Editing, Retail, Teaching, Team Building, Customer Retention, Customer Relations, Facebook
Education
Idaho State University 2011 — 2019
Bryan J. Sparks Bryan J. Sparks's Convergys Experience September 2008 - August 2009
Job Communications, Professional Development and Events Professional
Industry Public Relations and Communications
Experience
Canadian Public Relations Society, Inc. February 2011 - Present
SEARCH Associates January 2010 - Present
Life Clubs Canada September 2010 - September 2010
Canada Company May 2010 - August 2010
Convergys September 2008 - August 2009
Communications New Brunswick March 2008 - April 2008
Skills
Media Relations, Communications Planning, Public Relations, Press Releases, Social Media, Customer Relations, Web Content Management, Newsletters, Writing, Internal Communications, Crisis Communications, Strategic Communications, Public Speaking, Corporate Communications, Speech Writing
Education
Humber College 2009 — 2010
Postgraduate Certificate in Public Relations (Honours), Public Relations
St. Thomas University (CA) 2004 — 2008
BA, Double Major in Media Studies and Communications with a minor in Journalism
Canadian Public Relations Society, Inc. February 2011 - Present
SEARCH Associates January 2010 - Present
Life Clubs Canada September 2010 - September 2010
Canada Company May 2010 - August 2010
Convergys September 2008 - August 2009
Communications New Brunswick March 2008 - April 2008
Skills
Media Relations, Communications Planning, Public Relations, Press Releases, Social Media, Customer Relations, Web Content Management, Newsletters, Writing, Internal Communications, Crisis Communications, Strategic Communications, Public Speaking, Corporate Communications, Speech Writing
Education
Humber College 2009 — 2010
Postgraduate Certificate in Public Relations (Honours), Public Relations
St. Thomas University (CA) 2004 — 2008
BA, Double Major in Media Studies and Communications with a minor in Journalism
David Eplite David Eplite's Convergys Experience August 2009 - March 2012
Job Business Systems Analyst at FIS
Industry Information Technology and Services
Experience
Bank of America March 2012 - February 2015
Convergys August 2009 - March 2012
First Data Corp / Star Systems January 1997 - August 2009
United Space Alliance January 1996 - January 1997
Kirchman Corp January 1995 - January 1996
Lortech Corp January 1993 - January 1995
Skills
Vendor Management, Active Directory, Analysis, Credit Cards, Change Management, Data Center, Business Analysis, Disaster Recovery, IT Management, IT Operations, ITIL, Integration, Management, Process Improvement, Program Management, Requirements Analysis, Risk Management, SDLC, Security, Software Documentation, Team Leadership, Troubleshooting, VMware, Visio, Software Project...
Education
Hudson Valley Community College 1983 — 1985
Associate's degree
Bank of America March 2012 - February 2015
Convergys August 2009 - March 2012
First Data Corp / Star Systems January 1997 - August 2009
United Space Alliance January 1996 - January 1997
Kirchman Corp January 1995 - January 1996
Lortech Corp January 1993 - January 1995
Skills
Vendor Management, Active Directory, Analysis, Credit Cards, Change Management, Data Center, Business Analysis, Disaster Recovery, IT Management, IT Operations, ITIL, Integration, Management, Process Improvement, Program Management, Requirements Analysis, Risk Management, SDLC, Security, Software Documentation, Team Leadership, Troubleshooting, VMware, Visio, Software Project...
Education
Hudson Valley Community College 1983 — 1985
Associate's degree
Chris Hodgkins Chris Hodgkins's Convergys Experience February 2012 - April 2013
Job Project Manager at A+ Roofing & Home Remodeling
Industry Construction
Experience
The Schwan Food Company September 2014 - Present
A+ Roofing & Home Remodeling November 2013 - September 2014
Mount Pleasant Winery February 2009 - September 2013
Convergys February 2012 - April 2013
Premier Digital Printing November 2008 - August 2010
Stout Imaging 2005 - 2008
Skills
POS, Project Management, Quality Control, Contractor Recruiting, Job Scheduling, Social Media Marketing, Product Ordering, Team Management, Inventory Accuracy, Wineries, Wine & Spirits Industry, Graphic Design, Digital Printing, Events Coordination, Wedding Management, Banquet Operations, Cash Register, Wine Tours, Team-oriented, Up-selling, Inventory Control, Wine Tasting, Pricing
Education
Hazelwood West High School 1998 — 2002
Hickey College
Graphic Design Certificate
The Schwan Food Company September 2014 - Present
A+ Roofing & Home Remodeling November 2013 - September 2014
Mount Pleasant Winery February 2009 - September 2013
Convergys February 2012 - April 2013
Premier Digital Printing November 2008 - August 2010
Stout Imaging 2005 - 2008
Skills
POS, Project Management, Quality Control, Contractor Recruiting, Job Scheduling, Social Media Marketing, Product Ordering, Team Management, Inventory Accuracy, Wineries, Wine & Spirits Industry, Graphic Design, Digital Printing, Events Coordination, Wedding Management, Banquet Operations, Cash Register, Wine Tours, Team-oriented, Up-selling, Inventory Control, Wine Tasting, Pricing
Education
Hazelwood West High School 1998 — 2002
Hickey College
Graphic Design Certificate
David Platz David Platz's Convergys Experience June 2010 - December 2010
Job Inbound Sales Representative at Time Warner Cable
Industry Graphic Design
Experience
Time Warner Cable November 2013 - Present
platz design May 2010 - Present
DialAmerica August 2011 - October 2013
Vivid Concepts Magazine September 2010 - December 2010
Convergys June 2010 - December 2010
Bellon Visiting Author Series December 2008 - March 2009
Various June 1992 - December 2008
Unicall 2000 - 2001
City of Akron Holocaust Arts and Writing Competition April 1993 - April 1993
Skills
Mac, Graphic Design, Dreamweaver, Layout, Photoshop, Photography, Illustrator, InDesign, Account Management, Brochures, Logo Design, Social Media, Press Releases, Web Design, Posters, Adobe Creative Suite, Training, Advertising
Education
Idaho State University 2007 — 2011
BS, Mass Communications
Time Warner Cable November 2013 - Present
platz design May 2010 - Present
DialAmerica August 2011 - October 2013
Vivid Concepts Magazine September 2010 - December 2010
Convergys June 2010 - December 2010
Bellon Visiting Author Series December 2008 - March 2009
Various June 1992 - December 2008
Unicall 2000 - 2001
City of Akron Holocaust Arts and Writing Competition April 1993 - April 1993
Skills
Mac, Graphic Design, Dreamweaver, Layout, Photoshop, Photography, Illustrator, InDesign, Account Management, Brochures, Logo Design, Social Media, Press Releases, Web Design, Posters, Adobe Creative Suite, Training, Advertising
Education
Idaho State University 2007 — 2011
BS, Mass Communications
Shereeba Pruitt Shereeba Pruitt's Convergys Experience January 2000 - August 2003
Job Senior Sales Consultant at AT&T
Industry Telecommunications
Experience
Mt Zion Missionary Baptist Church-St. Charles December 2012 - Present
Mt Zion Missionary Baptist Church- St. Charles August 2011 - Present
AT&T September 2003 - Present
Convergys January 2000 - August 2003
Emmaus Homes June 1997 - December 1999
Skills
Technical Support, Sales, Time Management, Budgets, DSL, Healthcare, Telecommunications, Solution Selling, Managed Services, Direct Sales, VoIP, Unified Communications, Wireless, Account Management, Process Scheduler, Sales Operations, Call Centers, Cloud Computing, Public Speaking, Task Driven, Highly detail oriented, System Administration, Learning Quickly, Learn New Software..., Data Analysis, Database Administration, Data Management, Team Building, Team Management, Team Leadership, Financial Analysis, Financial Reporting, Financial Accounting, Corporate Finance, Customer Retention, Customer Satisfaction, Customer Service, New Business Development
Education
Hickey College 2007 — 2009
Bachelor Of Science-Business Administration, Business Administration, GPA 4.0
Hickey College 1999 — 2001
Associate Degree-Computer Programming and Network Science, Computer Programming, GPA 3.8
Mt Zion Missionary Baptist Church-St. Charles December 2012 - Present
Mt Zion Missionary Baptist Church- St. Charles August 2011 - Present
AT&T September 2003 - Present
Convergys January 2000 - August 2003
Emmaus Homes June 1997 - December 1999
Skills
Technical Support, Sales, Time Management, Budgets, DSL, Healthcare, Telecommunications, Solution Selling, Managed Services, Direct Sales, VoIP, Unified Communications, Wireless, Account Management, Process Scheduler, Sales Operations, Call Centers, Cloud Computing, Public Speaking, Task Driven, Highly detail oriented, System Administration, Learning Quickly, Learn New Software..., Data Analysis, Database Administration, Data Management, Team Building, Team Management, Team Leadership, Financial Analysis, Financial Reporting, Financial Accounting, Corporate Finance, Customer Retention, Customer Satisfaction, Customer Service, New Business Development
Education
Hickey College 2007 — 2009
Bachelor Of Science-Business Administration, Business Administration, GPA 4.0
Hickey College 1999 — 2001
Associate Degree-Computer Programming and Network Science, Computer Programming, GPA 3.8
Suresh Nichani Suresh Nichani's Convergys Experience September 1989 - December 1994
Job Vice Chairman at RootCorp
Industry Investment Management
Experience
RootCorp Investment Managers January 2008 - Present
NEC Niteo Partners October 2003 - December 2007
Exinom Technologies (Acquired by NEC America) January 1995 - October 2003
Convergys September 1989 - December 1994
Skills
Mergers, Investments, Business Strategy, Start-ups, New Business Development, Management Consulting, Negotiation, Business Development, Strategic Planning, Marketing Strategy, Team Building, Contract Negotiation, Budgets, International Joint..., Mergers & Acquisitions, Real Estate, Strategy, Entrepreneurship, Management, Venture Capital, Strategic Partnerships
Education
Harvard Business School 2011 — 2013
Graduated From HBS OPM 43, Business Administration and Management, General
University of Cincinnati 1988 — 1990
M.S., Computer Science / Management
RootCorp Investment Managers January 2008 - Present
NEC Niteo Partners October 2003 - December 2007
Exinom Technologies (Acquired by NEC America) January 1995 - October 2003
Convergys September 1989 - December 1994
Skills
Mergers, Investments, Business Strategy, Start-ups, New Business Development, Management Consulting, Negotiation, Business Development, Strategic Planning, Marketing Strategy, Team Building, Contract Negotiation, Budgets, International Joint..., Mergers & Acquisitions, Real Estate, Strategy, Entrepreneurship, Management, Venture Capital, Strategic Partnerships
Education
Harvard Business School 2011 — 2013
Graduated From HBS OPM 43, Business Administration and Management, General
University of Cincinnati 1988 — 1990
M.S., Computer Science / Management
Julia di Biasi's Convergys Experience 1999 - 2005
Job Quality Engineering | Director Level
Industry Computer Software
Experience
Medical Center of Marin January 2012 - Present
www.myAtlantis.etsy.com June 2008 - Present
my Atlantis, LLC January 2000 - Present
Medical Center of Marin October 2006 - January 2012
Adobe Systems 2006 - 2006
DigitalThink / Convergys February 1999 - February 2005
Convergys Learning Solutions February 1999 - February 2005
Convergys India Services Pvt. Ltd. 1999 - 2005
Convergys 1999 - 2005
Radiant Systems, Inc. December 1994 - February 1999
Skills
Technical Support, Team Building, Quality Management, Troubleshooting, Project Management, Customer Support, Unit Testing, Personnel Management, Cross-functional Team..., Management, Leadership, Training, Web Applications, Test Planning, Recruiting, Test Automation, Manual Testing, Test Cases, Vendor Management, Process Improvement, Team Management, SDLC, Usability Testing, Integration, Performance Management, Requirements Analysis, Coaching, Testing
Education
Harvard University 1988 — 1989
Psychology
University of Central Florida 1983 — 1987
Bachelor of Science (BS), Computer Science Psychology
Medical Center of Marin January 2012 - Present
www.myAtlantis.etsy.com June 2008 - Present
my Atlantis, LLC January 2000 - Present
Medical Center of Marin October 2006 - January 2012
Adobe Systems 2006 - 2006
DigitalThink / Convergys February 1999 - February 2005
Convergys Learning Solutions February 1999 - February 2005
Convergys India Services Pvt. Ltd. 1999 - 2005
Convergys 1999 - 2005
Radiant Systems, Inc. December 1994 - February 1999
Skills
Technical Support, Team Building, Quality Management, Troubleshooting, Project Management, Customer Support, Unit Testing, Personnel Management, Cross-functional Team..., Management, Leadership, Training, Web Applications, Test Planning, Recruiting, Test Automation, Manual Testing, Test Cases, Vendor Management, Process Improvement, Team Management, SDLC, Usability Testing, Integration, Performance Management, Requirements Analysis, Coaching, Testing
Education
Harvard University 1988 — 1989
Psychology
University of Central Florida 1983 — 1987
Bachelor of Science (BS), Computer Science Psychology
Juan Guajardo Jr Juan Guajardo Jr's Convergys Experience February 2000 - February 2001
Job CAE Escalation Specialist at Comcast Cable
Industry Telecommunications
Experience
Comcast Cable March 2006 - Present
Everyone's Internet March 2002 - February 2004
Convergys February 2000 - February 2001
Skills
Call Center, Telephony, Troubleshooting, Cabling, Technical Support, Customer Satisfaction, Customer Retention, Customer Support, Customer Service, VoIP, Call Centers, Telephone Skills, Windows, Broadband, Workforce Management, Avaya, Computer Network..., presentations, PowerPoint, Microsoft Office, Microsoft Excel, Cable Television, DOCSIS, Escalation, Customer Experience, Ethernet, Wireless, Routers, IP
Education
Kaplan University 2010 — 2015
Bachelor of Applied Science (BASc), Business Administration and Management, General
Houston Community College 2003 — 2004
Airframe and Powerplant Certification, Airframe Mechanics and Aircraft Maintenance Technology/Technician
Comcast Cable March 2006 - Present
Everyone's Internet March 2002 - February 2004
Convergys February 2000 - February 2001
Skills
Call Center, Telephony, Troubleshooting, Cabling, Technical Support, Customer Satisfaction, Customer Retention, Customer Support, Customer Service, VoIP, Call Centers, Telephone Skills, Windows, Broadband, Workforce Management, Avaya, Computer Network..., presentations, PowerPoint, Microsoft Office, Microsoft Excel, Cable Television, DOCSIS, Escalation, Customer Experience, Ethernet, Wireless, Routers, IP
Education
Kaplan University 2010 — 2015
Bachelor of Applied Science (BASc), Business Administration and Management, General
Houston Community College 2003 — 2004
Airframe and Powerplant Certification, Airframe Mechanics and Aircraft Maintenance Technology/Technician
Diane Menendez Diane Menendez's Convergys Experience September 2006 - March 2010
Job Instructor, Executive Leadership and Organization Change MBA Program at Northern Kentucky University School of Business
Industry Hospital & Health Care
Experience
Catholic Health Initiatives March 2010 - Present
Northern Kentucky University School of Business October 2008 - September 2012
Convergys September 2006 - March 2010
Gestalt Institute of Cleveland September 2005 - September 2008
Leadership Mastery Coaching August 1988 - September 2008
Institue for Life Coach Training 1998 - 2003
Federated Department Stores May 1986 - July 1988
AT&T June 1980 - July 1986
University of Cincinnati September 1976 - June 1981
Skills
Organizational Diagnosis, Executive Coaching, Leadership Development, High Potential..., Organizational..., Consulting, Personal Development, Training, Organizational..., Employee Engagement, Higher Education, Coaching, Talent Management, Culture Change, Change Management, Emotional Intelligence, Executive Development, Leadership, Management Development, Performance Management, Employee Relations, MBTI, Adult Education, Conflict Resolution, Staff Development, Instructional Design, Career Development, E-Learning, Performance Improvement, Career Counseling, Training Delivery, Resume Writing, Employee Training, Organizational Design, Interviews, 360 Feedback, Succession Planning, Onboarding, Career Management, Team Building, Personnel Management, Management Consulting, Conflict Management, Human Resources, Performance Consulting
Education
Authentic Happiness Coaching with Martin Seligman 2003 — 2004
Certificate, Positive Psychology Coaching
Newfield Network Coaching Organizational Leaders 2002 — 2003
Certificate, Executive Coaching
Union Institute & University 1995 — 1999
ABD, Executive Psychology/Counseling Psychology
Indiana University Bloomington 1973 — 1978
Ph.D., Counseling & Education
Hiram College 1966 — 1970
B.A., English
Catholic Health Initiatives March 2010 - Present
Northern Kentucky University School of Business October 2008 - September 2012
Convergys September 2006 - March 2010
Gestalt Institute of Cleveland September 2005 - September 2008
Leadership Mastery Coaching August 1988 - September 2008
Institue for Life Coach Training 1998 - 2003
Federated Department Stores May 1986 - July 1988
AT&T June 1980 - July 1986
University of Cincinnati September 1976 - June 1981
Skills
Organizational Diagnosis, Executive Coaching, Leadership Development, High Potential..., Organizational..., Consulting, Personal Development, Training, Organizational..., Employee Engagement, Higher Education, Coaching, Talent Management, Culture Change, Change Management, Emotional Intelligence, Executive Development, Leadership, Management Development, Performance Management, Employee Relations, MBTI, Adult Education, Conflict Resolution, Staff Development, Instructional Design, Career Development, E-Learning, Performance Improvement, Career Counseling, Training Delivery, Resume Writing, Employee Training, Organizational Design, Interviews, 360 Feedback, Succession Planning, Onboarding, Career Management, Team Building, Personnel Management, Management Consulting, Conflict Management, Human Resources, Performance Consulting
Education
Authentic Happiness Coaching with Martin Seligman 2003 — 2004
Certificate, Positive Psychology Coaching
Newfield Network Coaching Organizational Leaders 2002 — 2003
Certificate, Executive Coaching
Union Institute & University 1995 — 1999
ABD, Executive Psychology/Counseling Psychology
Indiana University Bloomington 1973 — 1978
Ph.D., Counseling & Education
Hiram College 1966 — 1970
B.A., English
Andrew Landers Andrew Landers's Convergys Experience November 2010 - May 2011
Job Committed, highly talented, and empathetic human service professional, QMHPC
Industry Mental Health Care
Experience
Harbor Point Behavioral Health Center April 2015 - September 2015
Harbor Point Behavioral Health Center August 2014 - December 2014
Old Dominion University August 2013 - May 2014
Old Dominion University September 2012 - November 2012
Convergys November 2010 - May 2011
TEKsystems November 2007 - January 2008
Paladin Consulting September 2007 - November 2007
Drewland Technologies October 2005 - August 2007
DFI International March 2004 - October 2005
CareerBuilder April 2003 - December 2003
Skills
Microsoft Office, Public Speaking, Customer Service, Project Management, Leadership, Team Building, Event Planning, Software Documentation, Government, Process Improvement, Program Management
Education
Old Dominion University 2012 — 2015
Bachelor’s Degree, Psychology
Old Dominion University 2012 — 2015
Bachelor’s Degree, Park, Recreation, and Tourism Studies - Therapeutic Recreation
Idaho State University 2011 — 2011
Social Work
Northern Virginia Community College 1998 — 2005
Associate’s Degree, General Studies
US Army Signal School 1996 — 1997
Information Technology, Distinguished Honor Graduate
Harbor Point Behavioral Health Center April 2015 - September 2015
Harbor Point Behavioral Health Center August 2014 - December 2014
Old Dominion University August 2013 - May 2014
Old Dominion University September 2012 - November 2012
Convergys November 2010 - May 2011
TEKsystems November 2007 - January 2008
Paladin Consulting September 2007 - November 2007
Drewland Technologies October 2005 - August 2007
DFI International March 2004 - October 2005
CareerBuilder April 2003 - December 2003
Skills
Microsoft Office, Public Speaking, Customer Service, Project Management, Leadership, Team Building, Event Planning, Software Documentation, Government, Process Improvement, Program Management
Education
Old Dominion University 2012 — 2015
Bachelor’s Degree, Psychology
Old Dominion University 2012 — 2015
Bachelor’s Degree, Park, Recreation, and Tourism Studies - Therapeutic Recreation
Idaho State University 2011 — 2011
Social Work
Northern Virginia Community College 1998 — 2005
Associate’s Degree, General Studies
US Army Signal School 1996 — 1997
Information Technology, Distinguished Honor Graduate
Jami Thomas Jami Thomas's Convergys Experience February 2015 - Present
Job Billing Representative
Industry Consumer Services
Experience
Convergys February 2015 - Present
Virtual Stacks, LLC October 2014 - January 2015
American Express OPEN January 2013 - February 2014
FedEx Office August 2010 - December 2012
Aon Hewitt July 2007 - July 2008
Skills
Sales, Customer Service, Account Management, Small Business..., Data Entry, Benefit Plan..., Bookkeeping, Office Administration, B2B, Marketing
Education
Herzing University-Winter Park 2009 — 2010
Convergys February 2015 - Present
Virtual Stacks, LLC October 2014 - January 2015
American Express OPEN January 2013 - February 2014
FedEx Office August 2010 - December 2012
Aon Hewitt July 2007 - July 2008
Skills
Sales, Customer Service, Account Management, Small Business..., Data Entry, Benefit Plan..., Bookkeeping, Office Administration, B2B, Marketing
Education
Herzing University-Winter Park 2009 — 2010
Ciprian Paslaru's Convergys Experience July 2002 - November 2004
Job Manager, Project Delivery at Alberta Gaming and Liquor Commission
Industry Telecommunications
Experience
Alberta Gaming and Liquor Commission May 2015 - Present
Bell December 2008 - April 2015
Alberta Alcohol and Drug Abuse Commission March 2008 - November 2008
Dell Canada December 2004 - March 2008
Convergys July 2002 - November 2004
Bankcoop April 1999 - February 2002
Infotronic August 1997 - April 1999
Skills
Project Management, Vendor Management, Telecommunications, ITIL, RFP, IT Service Management, Service Management, PMP, Program Management, Requirements Analysis, Call Center, Managed Services, Integration, Team Management, Business Process..., Business Analysis, Data Center, Project Planning, Service Delivery, Process Management, Process Improvement, SDLC, Team Leadership, Call Centers, System Deployment, Management, IT Management, PMO, Leadership, Project Delivery, Business Process, Project Portfolio..., MS Project, Resource Management, Software Project..., Pre-sales, Outsourcing, IT Strategy, Cross-functional Team..., IT Operations, Change Management, Networking, Visio
Education
Heriot-Watt University 2012 — 2016
Master in Business Administration
Northern Alberta Institute of Technology 2008 — 2009
Project Management Certificate
Technical University "Gh. Asachi", Iasi, Romania 1992 — 1997
Bachelor, Mechanical Engineering
Alberta Gaming and Liquor Commission May 2015 - Present
Bell December 2008 - April 2015
Alberta Alcohol and Drug Abuse Commission March 2008 - November 2008
Dell Canada December 2004 - March 2008
Convergys July 2002 - November 2004
Bankcoop April 1999 - February 2002
Infotronic August 1997 - April 1999
Skills
Project Management, Vendor Management, Telecommunications, ITIL, RFP, IT Service Management, Service Management, PMP, Program Management, Requirements Analysis, Call Center, Managed Services, Integration, Team Management, Business Process..., Business Analysis, Data Center, Project Planning, Service Delivery, Process Management, Process Improvement, SDLC, Team Leadership, Call Centers, System Deployment, Management, IT Management, PMO, Leadership, Project Delivery, Business Process, Project Portfolio..., MS Project, Resource Management, Software Project..., Pre-sales, Outsourcing, IT Strategy, Cross-functional Team..., IT Operations, Change Management, Networking, Visio
Education
Heriot-Watt University 2012 — 2016
Master in Business Administration
Northern Alberta Institute of Technology 2008 — 2009
Project Management Certificate
Technical University "Gh. Asachi", Iasi, Romania 1992 — 1997
Bachelor, Mechanical Engineering
Terry Houk's Convergys Experience 2000 - 2001
Job Product Engineer at BlackboxIT
Industry Information Services
Experience
blackboxIT, Inc. March 2010 - Present
Sherwin Williams September 2004 - December 2009
Limited Brands August 2005 - November 2005
Anthem 2004 - 2004
Eli Lilly March 2002 - December 2003
Indecon Inc 2002 - 2003
Fifth Third Bank July 2001 - September 2001
MetLife November 2000 - February 2001
Convergys 2000 - 2001
Convergys January 1999 - January 2000
Skills
VSAM, DB2, TSO, COBOL, CICS, Oracle, Mainframe, Production Support, JCL, Fileaid, Databases, Payroll, OS/390, Program Management, MVS, IMS DB/DC, Retail, PeopleSoft, Easytrieve, AIX, Performance Tuning, Visio, Business Analysis, Unix, SDLC, Data Warehousing, Business Intelligence, Toad, Requirements Analysis, Systems Analysis, Disaster Recovery, Syncsort, SQL, Programming, Requirements Gathering, Operating Systems, SQR, Data Conversion
Education
Hocking College 1968 — 1970
AA, Data Processing
Crooksville High School
blackboxIT, Inc. March 2010 - Present
Sherwin Williams September 2004 - December 2009
Limited Brands August 2005 - November 2005
Anthem 2004 - 2004
Eli Lilly March 2002 - December 2003
Indecon Inc 2002 - 2003
Fifth Third Bank July 2001 - September 2001
MetLife November 2000 - February 2001
Convergys 2000 - 2001
Convergys January 1999 - January 2000
Skills
VSAM, DB2, TSO, COBOL, CICS, Oracle, Mainframe, Production Support, JCL, Fileaid, Databases, Payroll, OS/390, Program Management, MVS, IMS DB/DC, Retail, PeopleSoft, Easytrieve, AIX, Performance Tuning, Visio, Business Analysis, Unix, SDLC, Data Warehousing, Business Intelligence, Toad, Requirements Analysis, Systems Analysis, Disaster Recovery, Syncsort, SQL, Programming, Requirements Gathering, Operating Systems, SQR, Data Conversion
Education
Hocking College 1968 — 1970
AA, Data Processing
Crooksville High School
Ken Duarte's Convergys Experience 2008 - Present
Job Senior Manager at Convergys
Industry Telecommunications
Experience
Convergys 2008 - Present
Volo Communications, Inc. / VoIP, Inc. 2003 - 2008
Habitat For Humanity Builders Surplus Store 2001 - 2002
Cable & Wireless Ja. 2000 - 2001
Intermedia Communications Inc. 1999 - 2000
Intermedia 1996 - 2000
Intermedia Communications Inc. 1998 - 1999
Intermedia Communications Inc. 1997 - 1998
Intermedia Communications Inc. 1996 - 1997
Verizon 1994 - 1996
Education
Harvard University 1992 — 1995
Certificate
University of Massachusetts, Amherst 1986 — 1990
Bachelor of Science
Rensselaer Polytechnic Institute 1985 — 1986
New Horizons - CCNA Class
Savio Preparatory High School
Convergys 2008 - Present
Volo Communications, Inc. / VoIP, Inc. 2003 - 2008
Habitat For Humanity Builders Surplus Store 2001 - 2002
Cable & Wireless Ja. 2000 - 2001
Intermedia Communications Inc. 1999 - 2000
Intermedia 1996 - 2000
Intermedia Communications Inc. 1998 - 1999
Intermedia Communications Inc. 1997 - 1998
Intermedia Communications Inc. 1996 - 1997
Verizon 1994 - 1996
Education
Harvard University 1992 — 1995
Certificate
University of Massachusetts, Amherst 1986 — 1990
Bachelor of Science
Rensselaer Polytechnic Institute 1985 — 1986
New Horizons - CCNA Class
Savio Preparatory High School
Joseph Esmurria's Convergys Experience January 2003 - October 2004
Job IT Support Technician at Self employed
Industry Oil & Energy
Experience
bo-ge assemble October 2007 - Present
Self employed 2005 - Present
VICI Valco Instruments Co. Inc. October 2004 - October 2007
Convergys January 2003 - October 2004
Skills
Engineering, Manufacturing, Lean Manufacturing, Continuous Improvement, Inspection, Metal Fabrication, Machining, Petroleum, Microsoft Office, Oil/Gas
Education
Houston Community College 2002 — 2004
Itt technical 2002 — 2003
bo-ge assemble October 2007 - Present
Self employed 2005 - Present
VICI Valco Instruments Co. Inc. October 2004 - October 2007
Convergys January 2003 - October 2004
Skills
Engineering, Manufacturing, Lean Manufacturing, Continuous Improvement, Inspection, Metal Fabrication, Machining, Petroleum, Microsoft Office, Oil/Gas
Education
Houston Community College 2002 — 2004
Itt technical 2002 — 2003
Roelof Streekstra's Convergys Experience August 1998 - September 2003
Job Oracle dba at Elsevier Science
Industry Publishing
Experience
Elsevier August 2009 - Present
Streamline Health September 2008 - July 2009
Elsevier August 2004 - August 2008
Convergys August 1998 - September 2003
Skills
Oracle, Databases, Data Warehousing, Database Design, OLTP, SQL, PL/SQL, Unix, XML, Requirements Analysis, SDLC, Agile Methodologies, Software Development, Git, Linux Server, Ksh, Bash, JPA, Microsoft SQL Server, SOA, Performance Tuning, Database Administration, RMAN, Data Guard, Oracle Advanced...
Education
University of Hertfordshire 1990 — 1992
MSc, Manufacturing Systems Engineering
1986 — 1990
BSc, Automation & Mechanincal Engineering
Elsevier August 2009 - Present
Streamline Health September 2008 - July 2009
Elsevier August 2004 - August 2008
Convergys August 1998 - September 2003
Skills
Oracle, Databases, Data Warehousing, Database Design, OLTP, SQL, PL/SQL, Unix, XML, Requirements Analysis, SDLC, Agile Methodologies, Software Development, Git, Linux Server, Ksh, Bash, JPA, Microsoft SQL Server, SOA, Performance Tuning, Database Administration, RMAN, Data Guard, Oracle Advanced...
Education
University of Hertfordshire 1990 — 1992
MSc, Manufacturing Systems Engineering
1986 — 1990
BSc, Automation & Mechanincal Engineering
Akhila Potluri's Convergys Experience June 2006 - March 2010
Job Project Manager at ACI Worldwide
Industry Information Technology and Services
Experience
ACI Worldwide October 2012 - Present
National Grid October 2011 - October 2012
Hofstra University 2010 - 2012
OpenLink Financial May 2011 - October 2011
Hofstra University January 2011 - May 2011
Convergys June 2006 - March 2010
Skills
SQL, C++, C, SAP, Microsoft Excel, Microsoft Word, PL/SQL, SAS, JIRA, MS Project
Education
Hofstra University 2010 — 2012
MBA, Finance
Jawaharlal Nehru Technological University 2002 — 2006
Bachelor of Technology, Electronics and Communications
ACI Worldwide October 2012 - Present
National Grid October 2011 - October 2012
Hofstra University 2010 - 2012
OpenLink Financial May 2011 - October 2011
Hofstra University January 2011 - May 2011
Convergys June 2006 - March 2010
Skills
SQL, C++, C, SAP, Microsoft Excel, Microsoft Word, PL/SQL, SAS, JIRA, MS Project
Education
Hofstra University 2010 — 2012
MBA, Finance
Jawaharlal Nehru Technological University 2002 — 2006
Bachelor of Technology, Electronics and Communications
Jonathan Kucera's Convergys Experience April 2010 - November 2010
Job Loan Officer
Industry Financial Services
Experience
Eagle Home Mortgage August 2014 - September 2015
The Home Depot December 2012 - April 2013
Life Care Centers of America May 2012 - December 2012
Idaho Falls Care and Rehabilitation April 2012 - June 2012
Citywide Mortgage September 2011 - February 2012
Action Couriers February 2011 - August 2011
Convergys April 2010 - November 2010
Frost Mortgage Lending Group January 2009 - May 2009
Mortgage Integrity January 2008 - December 2008
Security First Mortgage January 2005 - December 2007
Skills
Customer Service, Time Management, Customer Satisfaction, Management, Public Speaking, Program Management, Sales, Leadership, Coaching, Microsoft Office, Human Resources, Microsoft Excel, Sales Management, PowerPoint, Social Media, Access, Insurance, Accounting, Data Analysis, Hazardous Materials..., Fitness Training, Marketing, Financial Reporting, Bookkeeping, Operations Management, Nutrition, Fitness, Sports Coaching
Education
Idaho State University 2009 — 2014
Bachelor of Arts (B.A.), General Studies
Idaho State University 2009 — 2013
Associate of Arts (A.A.), General Studies
Highland High School 1995 — 1998
High School Diploma
Eagle Home Mortgage August 2014 - September 2015
The Home Depot December 2012 - April 2013
Life Care Centers of America May 2012 - December 2012
Idaho Falls Care and Rehabilitation April 2012 - June 2012
Citywide Mortgage September 2011 - February 2012
Action Couriers February 2011 - August 2011
Convergys April 2010 - November 2010
Frost Mortgage Lending Group January 2009 - May 2009
Mortgage Integrity January 2008 - December 2008
Security First Mortgage January 2005 - December 2007
Skills
Customer Service, Time Management, Customer Satisfaction, Management, Public Speaking, Program Management, Sales, Leadership, Coaching, Microsoft Office, Human Resources, Microsoft Excel, Sales Management, PowerPoint, Social Media, Access, Insurance, Accounting, Data Analysis, Hazardous Materials..., Fitness Training, Marketing, Financial Reporting, Bookkeeping, Operations Management, Nutrition, Fitness, Sports Coaching
Education
Idaho State University 2009 — 2014
Bachelor of Arts (B.A.), General Studies
Idaho State University 2009 — 2013
Associate of Arts (A.A.), General Studies
Highland High School 1995 — 1998
High School Diploma
Erika M. Sweeney's Convergys Experience March 2005 - August 2007
Job Mutual Funds Relationship Administrator
Industry Financial Services
Experience
Broadridge May 2010 - Present
CA June 2008 - June 2009
Hofstra University September 2007 - May 2008
Convergys March 2005 - August 2007
Skills
Performance Management, Human Resources, Organizational..., Succession Planning, Employee Engagement, Process Improvement, PowerPoint, Analysis, Microsoft Excel, Customer Service, Training, Survey Design, Leadership Development, Financial Services, SPSS
Education
Hofstra University 2007 — 2009
M.A., Industrial Organizational Psychology
University of Central Florida 2005 — 2007
B.A., Psychology
Broadridge May 2010 - Present
CA June 2008 - June 2009
Hofstra University September 2007 - May 2008
Convergys March 2005 - August 2007
Skills
Performance Management, Human Resources, Organizational..., Succession Planning, Employee Engagement, Process Improvement, PowerPoint, Analysis, Microsoft Excel, Customer Service, Training, Survey Design, Leadership Development, Financial Services, SPSS
Education
Hofstra University 2007 — 2009
M.A., Industrial Organizational Psychology
University of Central Florida 2005 — 2007
B.A., Psychology
Chatriyas Whitsey's Convergys Experience June 2007 - February 2009
Job LIVE THE GLAMOROUS LIFE
Industry Information Technology and Services
Experience
GLAMOROUSHAIRHOUSTON January 2010 - Present
Comcast Cable October 2009 - Present
Convergys June 2007 - February 2009
US Navy October 2001 - October 2005
Education
Houston Community College 2006 — 2007
Associates, Business Management
GLAMOROUSHAIRHOUSTON January 2010 - Present
Comcast Cable October 2009 - Present
Convergys June 2007 - February 2009
US Navy October 2001 - October 2005
Education
Houston Community College 2006 — 2007
Associates, Business Management
Karon McLaren's Convergys Experience October 1996 - Present
Job Sr. System Admin at Convergys
Industry Telecommunications
Experience
Convergys October 1996 - Present
AT&T Mobility October 1996 - Present
Lyondell-Citgo Refining LP 1992 - 1995
Lyondell-Citgo Refining LP 1984 - 1992
Education
Houston Baptist University
BA, Information Systems
San Jacinto College
A.A.S., Programmer Analyst
Tennessee Technological University
Certificate, Computer Operations
Convergys October 1996 - Present
AT&T Mobility October 1996 - Present
Lyondell-Citgo Refining LP 1992 - 1995
Lyondell-Citgo Refining LP 1984 - 1992
Education
Houston Baptist University
BA, Information Systems
San Jacinto College
A.A.S., Programmer Analyst
Tennessee Technological University
Certificate, Computer Operations
Henrietta Steele's Convergys Experience June 2007 - March 2008
Job Customer Service
Industry Retail
Experience
Macys October 2009 - April 2013
Convergys June 2007 - March 2008
ChaseCom June 2005 - January 2006
Affiliated Computer Services April 2003 - April 2005
Skills
Customer Service, Sales
Education
Houston Community College 2000 — 2001
Business Administration
Muskegon Community College 1971 — 1973
Business Administration
Shelton State Technical School 1971 — 1972
N/A, Busines
Macys October 2009 - April 2013
Convergys June 2007 - March 2008
ChaseCom June 2005 - January 2006
Affiliated Computer Services April 2003 - April 2005
Skills
Customer Service, Sales
Education
Houston Community College 2000 — 2001
Business Administration
Muskegon Community College 1971 — 1973
Business Administration
Shelton State Technical School 1971 — 1972
N/A, Busines
Kristienn Ofsthus's Convergys Experience June 2007 - June 2010
Job Payroll Tax/HRIS Rep at First Group America
Industry Accounting
Experience
First Group America June 2011 - Present
Convergys June 2007 - June 2010
On Assignment December 2005 - April 2007
Accounting Temporary Staffing November 2004 - December 2005
Pacific Coast Feather Company February 2000 - August 2004
Kings Command Foods January 1998 - February 2000
Skills
Payroll, Payroll Taxes, Accounts Payable, SAP, PeopleSoft, JD Edwards, ADP Payroll, ADP ReportSmith, Kronos Timekeeping, Accounts Receivable, Empower, Microsoft Office, Microsoft Excel, Data Entry, Ten Key, EV5, Auditing, Cash Flow, Accounting
Education
Highline Community College 1988 — 1989
None, Accounting and Business/Management
First Group America June 2011 - Present
Convergys June 2007 - June 2010
On Assignment December 2005 - April 2007
Accounting Temporary Staffing November 2004 - December 2005
Pacific Coast Feather Company February 2000 - August 2004
Kings Command Foods January 1998 - February 2000
Skills
Payroll, Payroll Taxes, Accounts Payable, SAP, PeopleSoft, JD Edwards, ADP Payroll, ADP ReportSmith, Kronos Timekeeping, Accounts Receivable, Empower, Microsoft Office, Microsoft Excel, Data Entry, Ten Key, EV5, Auditing, Cash Flow, Accounting
Education
Highline Community College 1988 — 1989
None, Accounting and Business/Management
Darryl Harris's Convergys Experience 2004 - 2007
Job need a Job at Currently unemployed looking for a job
Industry Retail
Experience
Currently unemployed - looking for a job June 2013 - Present
Micro Center July 2012 - December 2014
Towne Park December 2011 - April 2012
Apple Retail November 2007 - November 2010
Convergys 2004 - 2007
Getronics 2000 - 2001
Getronics 1997 - 2000
KINKO’S 1991 - 1996
Skills
Windows, Mac OS X, Microsoft Office, Customer Service, Troubleshooting, Photoshop, Customer Relations, Mac, XP, Illustrator, Retail, Graphic Design, Adobe Creative Suite, InDesign, OS X, iPod, iPad, iWork, Mac OS X Server, iLife, Mac OS, Windows XP
Education
Houston Community College 1989 — 1991
Certificate Desk top publishing
Spring Branch Senior High School 1978 — 1981
High School, Data Processing, Grade 9 - 12
Currently unemployed - looking for a job June 2013 - Present
Micro Center July 2012 - December 2014
Towne Park December 2011 - April 2012
Apple Retail November 2007 - November 2010
Convergys 2004 - 2007
Getronics 2000 - 2001
Getronics 1997 - 2000
KINKO’S 1991 - 1996
Skills
Windows, Mac OS X, Microsoft Office, Customer Service, Troubleshooting, Photoshop, Customer Relations, Mac, XP, Illustrator, Retail, Graphic Design, Adobe Creative Suite, InDesign, OS X, iPod, iPad, iWork, Mac OS X Server, iLife, Mac OS, Windows XP
Education
Houston Community College 1989 — 1991
Certificate Desk top publishing
Spring Branch Senior High School 1978 — 1981
High School, Data Processing, Grade 9 - 12
Jamie Hendrix's Convergys Experience May 2012 - July 2012
Job Intern at 6kites
Industry Online Media
Experience
6kites March 2014 - May 2014
The Favor Center Church March 2013 - March 2014
Martin Luther King Center October 2012 - March 2014
Convergys May 2012 - July 2012
High Point University August 2007 - December 2010
Lenoir Aquatic and Fitness Center May 2005 - August 2010
HPUR The Sound August 2009 - May 2010
HPUR The Sound August 2008 - May 2010
Skills
Facebook, iMovie, Video, Multimedia, Social Networking, Social Media, Blogging, Video Editing, Final Cut Pro, Radio, AP Style, Microsoft Excel, PowerPoint, Public Speaking
Education
High Point University 2006 — 2010
BA, Communication
6kites March 2014 - May 2014
The Favor Center Church March 2013 - March 2014
Martin Luther King Center October 2012 - March 2014
Convergys May 2012 - July 2012
High Point University August 2007 - December 2010
Lenoir Aquatic and Fitness Center May 2005 - August 2010
HPUR The Sound August 2009 - May 2010
HPUR The Sound August 2008 - May 2010
Skills
Facebook, iMovie, Video, Multimedia, Social Networking, Social Media, Blogging, Video Editing, Final Cut Pro, Radio, AP Style, Microsoft Excel, PowerPoint, Public Speaking
Education
High Point University 2006 — 2010
BA, Communication
Rhonda (Rhonda Petties) Perkins's Convergys Experience 2002 - 2005
Job Recruiter at CST Connections
Industry Consumer Services
Experience
CST Connections 2015 - Present
Telkin Sheetmetal June 2012 - 2015
Pleasant Valley Air January 2009 - August 2009
DHL 2006 - 2008
Convergys 2002 - 2005
Skills
Outlook, Customer Service, Data Entry, Microsoft Office, Management, PowerPoint, Customer Satisfaction, Microsoft Word, Training, Human Resources, Call Centers, Microsoft Excel, Team Building, Inventory Management, Payroll, Employee Relations, Leadership, Invoicing, Process Improvement, Hiring, Nonprofits, Time Management, Public Speaking, Team Leadership, Operations Management, Administrative..., Office Administration, Spreadsheets, Process Scheduler, PeopleSoft, Recruiting, Event Management, Legal Research, Legal Writing, Briefing, Online Marketing, Email, Report Writing, Blogging, Team Motivation, Coaching, Individual Counselling, Help Desk Support, Helping Clients, Online Help, Customer Relations, Customer Engagement, Customer Support, Volunteering, Volunteer Management
Education
Kaplan University-Davenport Campus 2013 — 2015
Bachelor's Degree, Pre-Law Studies, 3.5
University of Phoenix 2007 — 2009
Bachelor's degree, Criminal Justice/Law Enforcement Administration
Houston Community College 2003 — 2006
Associate's degree, Criminal Justice/Law Enforcement Administration
CST Connections 2015 - Present
Telkin Sheetmetal June 2012 - 2015
Pleasant Valley Air January 2009 - August 2009
DHL 2006 - 2008
Convergys 2002 - 2005
Skills
Outlook, Customer Service, Data Entry, Microsoft Office, Management, PowerPoint, Customer Satisfaction, Microsoft Word, Training, Human Resources, Call Centers, Microsoft Excel, Team Building, Inventory Management, Payroll, Employee Relations, Leadership, Invoicing, Process Improvement, Hiring, Nonprofits, Time Management, Public Speaking, Team Leadership, Operations Management, Administrative..., Office Administration, Spreadsheets, Process Scheduler, PeopleSoft, Recruiting, Event Management, Legal Research, Legal Writing, Briefing, Online Marketing, Email, Report Writing, Blogging, Team Motivation, Coaching, Individual Counselling, Help Desk Support, Helping Clients, Online Help, Customer Relations, Customer Engagement, Customer Support, Volunteering, Volunteer Management
Education
Kaplan University-Davenport Campus 2013 — 2015
Bachelor's Degree, Pre-Law Studies, 3.5
University of Phoenix 2007 — 2009
Bachelor's degree, Criminal Justice/Law Enforcement Administration
Houston Community College 2003 — 2006
Associate's degree, Criminal Justice/Law Enforcement Administration
Miguel Jaime's Convergys Experience June 1999 - July 2000
Job Healthcare Systems and Data Analyst
Industry Hospital & Health Care
Experience
FamilyCare Health Plans August 2014 - Present
Molina Healthcare February 2014 - July 2014
Provista March 2011 - January 2014
Contractor at Novation March 2010 - March 2011
ICS November 2000 - August 2009
Convergys June 1999 - July 2000
Skills
Excel, MS Excel Pivot Tables, Access, Brio Query, Data Analysis, Troubleshooting, Data Mining, Relational Databases, Star Schema, Business Intelligence, Databases, Microsoft Excel, Lotus Notes, Program Management, Analysis, Leadership, Management, Process Improvement, Salesforce.com, Team Building
Education
University of Houston 1994 — 1997
B.S., Computer Science
Houston Community College 1993 — 1995
FamilyCare Health Plans August 2014 - Present
Molina Healthcare February 2014 - July 2014
Provista March 2011 - January 2014
Contractor at Novation March 2010 - March 2011
ICS November 2000 - August 2009
Convergys June 1999 - July 2000
Skills
Excel, MS Excel Pivot Tables, Access, Brio Query, Data Analysis, Troubleshooting, Data Mining, Relational Databases, Star Schema, Business Intelligence, Databases, Microsoft Excel, Lotus Notes, Program Management, Analysis, Leadership, Management, Process Improvement, Salesforce.com, Team Building
Education
University of Houston 1994 — 1997
B.S., Computer Science
Houston Community College 1993 — 1995
Charlie Buttars's Convergys Experience April 2000 - September 2000
Job Instructional Designer at eBay
Industry Professional Training & Coaching
Experience
eBay September 2011 - Present
Center Partners September 2010 - September 2011
Center Partners March 2009 - September 2010
Center Partners September 2008 - March 2009
Center Partners July 2007 - September 2008
Center Partners April 2008 - June 2008
Center Partners May 2004 - July 2007
Center Partners October 2002 - May 2004
Center Partners October 2000 - October 2002
Convergys April 2000 - September 2000
Skills
Kirkpatrick, Instructional Design, Classroom Management, Training Facilitation, Human Performance, Leadership Development, Training Management, Data Analysis, Outsourcing, Call Center, Workshop Facilitation, Call Centers, Technical Support, Employee Engagement, Technical Writing, E-Learning, Training, Management, Resume Writing, Leadership, Customer Service, Employee Training, Customer Satisfaction, Quality Assurance, Training Delivery, Sales, ADDIE, Coaching, Learning Management, Performance Management, Captivate, Instructor-led Training, Curriculum Design, Customer Experience, Customer Retention, Blended Learning, Strategic Partnerships, Workforce Management, Staff Development, Technical Training, Team Building, Hands-on Training, Organizational..., Vendor Management, Interviews, Team Leadership, BPO, Needs Analysis, Conflict Resolution, Onboarding
Education
Western Governors University 2012 — 2016
Bachelor's Degree, Bachelor of Science, Business Management
Idaho State University 1999 — 2000
None, Human Resources and Training Development
eBay September 2011 - Present
Center Partners September 2010 - September 2011
Center Partners March 2009 - September 2010
Center Partners September 2008 - March 2009
Center Partners July 2007 - September 2008
Center Partners April 2008 - June 2008
Center Partners May 2004 - July 2007
Center Partners October 2002 - May 2004
Center Partners October 2000 - October 2002
Convergys April 2000 - September 2000
Skills
Kirkpatrick, Instructional Design, Classroom Management, Training Facilitation, Human Performance, Leadership Development, Training Management, Data Analysis, Outsourcing, Call Center, Workshop Facilitation, Call Centers, Technical Support, Employee Engagement, Technical Writing, E-Learning, Training, Management, Resume Writing, Leadership, Customer Service, Employee Training, Customer Satisfaction, Quality Assurance, Training Delivery, Sales, ADDIE, Coaching, Learning Management, Performance Management, Captivate, Instructor-led Training, Curriculum Design, Customer Experience, Customer Retention, Blended Learning, Strategic Partnerships, Workforce Management, Staff Development, Technical Training, Team Building, Hands-on Training, Organizational..., Vendor Management, Interviews, Team Leadership, BPO, Needs Analysis, Conflict Resolution, Onboarding
Education
Western Governors University 2012 — 2016
Bachelor's Degree, Bachelor of Science, Business Management
Idaho State University 1999 — 2000
None, Human Resources and Training Development
Ylhon Thompson's Convergys Experience January 2007 - January 2008
Job The Exodus Inc. After School Care St. Luke Christian Church/Assistant/Van Driver
Industry Human Resources
Experience
ST Luke Christian Church January 2012 - Present
Huntsville Hospital Women and Children 2011 - 2011
Convergys January 2007 - January 2008
United States Army January 2002 - August 2005
Skills
Microsoft Office 2007..., Data Entry Telephone..., Communication ..., Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Team Building, PowerPoint, Sales Management, Public Speaking, Social Media, Negotiation, Coaching, Outlook, Customer Satisfaction, Data Entry, Administration
Education
Hopkinsville Community College 2012 — 2013
Associate of Science (A.S.)
Hopkinsville Community College 2006 — 2009
Associate of Arts (A.A.), Office System Technology
Columbus High School 1996 — 2001
General Studies, High School/Secondary Diploma Programs
ST Luke Christian Church January 2012 - Present
Huntsville Hospital Women and Children 2011 - 2011
Convergys January 2007 - January 2008
United States Army January 2002 - August 2005
Skills
Microsoft Office 2007..., Data Entry Telephone..., Communication ..., Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, Strategic Planning, Team Building, PowerPoint, Sales Management, Public Speaking, Social Media, Negotiation, Coaching, Outlook, Customer Satisfaction, Data Entry, Administration
Education
Hopkinsville Community College 2012 — 2013
Associate of Science (A.S.)
Hopkinsville Community College 2006 — 2009
Associate of Arts (A.A.), Office System Technology
Columbus High School 1996 — 2001
General Studies, High School/Secondary Diploma Programs
Brian Henry's Convergys Experience 1998 - 1999
Job EVP & CFO at Cray Inc.
Industry Computer Hardware
Experience
Cray Inc. 2005 - Present
Onyx Software 2001 - 2005
Lante 1999 - 2001
Convergys 1998 - 1999
Cincinnati Bell 1993 - 1998
Mentor Graphics 1983 - 1993
Deloitte 1979 - 1981
Skills
Revenue Recognition, Sarbanes-Oxley Act, SEC filings, Mergers & Acquisitions, Financial Reporting, Forecasting, Financial Analysis, Executive Management, Start-ups, Corporate Finance, Financial Modeling, Process Improvement, Human Resources, Inventory Management, Investors, Manufacturing, Supply Chain Management, Government Contracting, Corporate Governance, Competitive Analysis, Compensation & Benefit, Information Technology, Strategic Planning, Strategic Financial..., SEC Financial Reporting, IPO, Public Equity Offerings, Investment Banking, Business Tax Planning, US GAAP, Board of Directors, Treasury Management, Sales Operations, Investor Relations, International Business, Federal Government..., CPA, CMA, MBA, Contract Negotiation
Education
Harvard Business School 1981 — 1983
Master of Business Administration (M.B.A.), Business Administration and Management, General
Portland State University 1976 — 1979
Bachelor of Science (BS), Business Administration and Management, Accounting, Perfect 4.0 GPA number 1 in class of about 3000
Cray Inc. 2005 - Present
Onyx Software 2001 - 2005
Lante 1999 - 2001
Convergys 1998 - 1999
Cincinnati Bell 1993 - 1998
Mentor Graphics 1983 - 1993
Deloitte 1979 - 1981
Skills
Revenue Recognition, Sarbanes-Oxley Act, SEC filings, Mergers & Acquisitions, Financial Reporting, Forecasting, Financial Analysis, Executive Management, Start-ups, Corporate Finance, Financial Modeling, Process Improvement, Human Resources, Inventory Management, Investors, Manufacturing, Supply Chain Management, Government Contracting, Corporate Governance, Competitive Analysis, Compensation & Benefit, Information Technology, Strategic Planning, Strategic Financial..., SEC Financial Reporting, IPO, Public Equity Offerings, Investment Banking, Business Tax Planning, US GAAP, Board of Directors, Treasury Management, Sales Operations, Investor Relations, International Business, Federal Government..., CPA, CMA, MBA, Contract Negotiation
Education
Harvard Business School 1981 — 1983
Master of Business Administration (M.B.A.), Business Administration and Management, General
Portland State University 1976 — 1979
Bachelor of Science (BS), Business Administration and Management, Accounting, Perfect 4.0 GPA number 1 in class of about 3000
Denise Toepel's Convergys Experience April 2003 - February 2010
Job CEO at Hot Tin Roof Design
Industry International Trade and Development
Experience
Hot Tin Roof Design July 2012 - Present
Convergys April 2003 - February 2010
Teletech May 2001 - April 2003
Skills
Travel Management,, Apartment Search, Hostel Resource, Tourism, Expatriate Management, Visa Procurement, House Management, Home Care Management, Silver Lining Downsizing
Education
Harvard University 2014 — 2015
Computer Programming
Southwestern University
Bachelor of Business Administration (B.B.A.), International Business/Trade/Commerce
Hot Tin Roof Design July 2012 - Present
Convergys April 2003 - February 2010
Teletech May 2001 - April 2003
Skills
Travel Management,, Apartment Search, Hostel Resource, Tourism, Expatriate Management, Visa Procurement, House Management, Home Care Management, Silver Lining Downsizing
Education
Harvard University 2014 — 2015
Computer Programming
Southwestern University
Bachelor of Business Administration (B.B.A.), International Business/Trade/Commerce
Edith Green's Convergys Experience August 2014 - December 2014
Job Edith Green Medical Billing Currently Job Hunting
Industry Medical Practice
Experience
Convergys August 2014 - December 2014
Charlotte Radiology June 2003 - April 2014
Walgreens Pharmacy January 2003 - May 2005
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Horry-Georgetown Technical College
Convergys August 2014 - December 2014
Charlotte Radiology June 2003 - April 2014
Walgreens Pharmacy January 2003 - May 2005
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop
Education
Horry-Georgetown Technical College
Daniel Winward's Convergys Experience 2002 - 2006
Job Paragon Medical Machinist
Industry Machinery
Experience
Newton December 2012 - Present
Logan City May 2013 - October 2013
Utah State University August 2010 - May 2013
Convergys 2002 - 2006
Skills
Microsoft Office, Microsoft Word, PowerPoint, Research, Customer Service, Public Speaking, Cpr Certified, Healthcare, Teamwork, Clinical Research, Leadership
Education
Utah State University 2010 — 2013
Pre-Medicine/Pre-Medical Studies
Idaho State University 2003 — 2006
Bachelor's degree, Political Science and Government
BYU-Idaho 1998 — 2003
Associate's degree, Criminal Justice/Law Enforcement
Newton December 2012 - Present
Logan City May 2013 - October 2013
Utah State University August 2010 - May 2013
Convergys 2002 - 2006
Skills
Microsoft Office, Microsoft Word, PowerPoint, Research, Customer Service, Public Speaking, Cpr Certified, Healthcare, Teamwork, Clinical Research, Leadership
Education
Utah State University 2010 — 2013
Pre-Medicine/Pre-Medical Studies
Idaho State University 2003 — 2006
Bachelor's degree, Political Science and Government
BYU-Idaho 1998 — 2003
Associate's degree, Criminal Justice/Law Enforcement
Keith Hanna's Convergys Experience 1998 - 1999
Job
Industry Information Technology and Services
Experience
- September 2011 - Present
RX Club of Houston 1999 - Present
RX7Club.com & RX8Club.com 2006 - Present
MSR Houston 2006 - September 2011
Getronics 2000 - 2007
Wang Global 1999 - 2000
Convergys 1998 - 1999
Skills
Help Desk Support, Customer Service, Microsoft Excel, System Administration, SharePoint, Access, Business Analysis, Team Leadership, Project Management, Management, Change Management, Microsoft Office, Process Improvement, ITIL, Administration, Leadership, Project Planning, Windows, Team Management
Education
Houston Community College 2002 — 2005
Information Technology, Business
San Jacinto College 1996 — 1998
Audio Engineering, Business
- September 2011 - Present
RX Club of Houston 1999 - Present
RX7Club.com & RX8Club.com 2006 - Present
MSR Houston 2006 - September 2011
Getronics 2000 - 2007
Wang Global 1999 - 2000
Convergys 1998 - 1999
Skills
Help Desk Support, Customer Service, Microsoft Excel, System Administration, SharePoint, Access, Business Analysis, Team Leadership, Project Management, Management, Change Management, Microsoft Office, Process Improvement, ITIL, Administration, Leadership, Project Planning, Windows, Team Management
Education
Houston Community College 2002 — 2005
Information Technology, Business
San Jacinto College 1996 — 1998
Audio Engineering, Business
Dale Wilkinson's Convergys Experience 1999 - 2001
Job Servicing Manager
Industry Outsourcing/Offshoring
Experience
Exeter Finance Corp December 2014 - Present
Center Partners January 2013 - April 2014
Center Partners January 2010 - December 2012
Center Partners 2001 - 2009
City of Pocatello, Idaho 1998 - 2002
Convergys 1999 - 2001
Skills
Call Center, Telemarketing, BPO, Outsourcing, Workforce Management, Account Management, Lead Generation, Avaya, Customer Retention, Inbound Marketing, Customer Satisfaction, Sales Management, Call Center Development, Sales, HRO, Customer Experience, CRM, Call Centers, Contact Centers
Education
Idaho State University
Bachelor of Science (BS), Health and Physical Education/Fitness
Exeter Finance Corp December 2014 - Present
Center Partners January 2013 - April 2014
Center Partners January 2010 - December 2012
Center Partners 2001 - 2009
City of Pocatello, Idaho 1998 - 2002
Convergys 1999 - 2001
Skills
Call Center, Telemarketing, BPO, Outsourcing, Workforce Management, Account Management, Lead Generation, Avaya, Customer Retention, Inbound Marketing, Customer Satisfaction, Sales Management, Call Center Development, Sales, HRO, Customer Experience, CRM, Call Centers, Contact Centers
Education
Idaho State University
Bachelor of Science (BS), Health and Physical Education/Fitness
Dawn Craven's Convergys Experience October 2013 - Present
Job Floor Leader at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2013 - Present
Convergys May 2008 - October 2013
CIGI Direct, Inc September 2002 - May 2008
Skills
Data Entry, Customer Service, Outlook, Microsoft Office, Home Care, Team Building, PowerPoint, Medicine, Microsoft Excel, Microsoft Word, Sales, Windows, Strategic Planning, Leadership, Customer Satisfaction, Human Resources, Technical Support, Call Centers, Customer Experience, Temporary Placement, Process Improvement, Vendor Management, Outsourcing, Team Leadership, Team Management
Education
Highline Community College 1986 — 1989
Associates Degree, Education/ English Lit
Convergys October 2013 - Present
Convergys May 2008 - October 2013
CIGI Direct, Inc September 2002 - May 2008
Skills
Data Entry, Customer Service, Outlook, Microsoft Office, Home Care, Team Building, PowerPoint, Medicine, Microsoft Excel, Microsoft Word, Sales, Windows, Strategic Planning, Leadership, Customer Satisfaction, Human Resources, Technical Support, Call Centers, Customer Experience, Temporary Placement, Process Improvement, Vendor Management, Outsourcing, Team Leadership, Team Management
Education
Highline Community College 1986 — 1989
Associates Degree, Education/ English Lit
Corianne Correll's Convergys Experience April 2012 - October 2012
Job Photographer
Industry Photography
Experience
Lifetouch National School Studios February 2012 - October 2013
Convergys April 2012 - October 2012
Studio One to One Photography October 2011 - January 2012
Classic Photography and Imaging September 2011 - December 2011
Payless Shoes March 2009 - May 2010
Hollins University September 2007 - December 2008
Skills
Photography, Fine Art, Art, Portraits, Digital Photography, Wedding Photojournalism, Portrait Photography, Photoshop, Video Editing, Commercial Photography, Event Photography, Mac, Fine Art Photography, Wedding Photography, Headshots
Education
University of North Carolina at Charlotte 2013 — 2015
Graduate Certificate in Art Education
Hollins University 2007 — 2011
BA, Studio Art/Photography
Lifetouch National School Studios February 2012 - October 2013
Convergys April 2012 - October 2012
Studio One to One Photography October 2011 - January 2012
Classic Photography and Imaging September 2011 - December 2011
Payless Shoes March 2009 - May 2010
Hollins University September 2007 - December 2008
Skills
Photography, Fine Art, Art, Portraits, Digital Photography, Wedding Photojournalism, Portrait Photography, Photoshop, Video Editing, Commercial Photography, Event Photography, Mac, Fine Art Photography, Wedding Photography, Headshots
Education
University of North Carolina at Charlotte 2013 — 2015
Graduate Certificate in Art Education
Hollins University 2007 — 2011
BA, Studio Art/Photography
DeJeune O'Garro's Convergys Experience April 2009 - March 2010
Job JD/MBA Candidate
Industry Biotechnology
Experience
Accenture December 2014 - December 2014
Accenture September 2012 - December 2014
Accenture March 2010 - September 2012
Convergys April 2009 - March 2010
Merck June 2008 - August 2008
Jefferson Youth Foundation September 2002 - June 2006
Purdue University May 2005 - August 2005
Johns Hopkins University May 2004 - August 2004
Skills
Process Improvement, Change Management, Performance Management, Coaching, Risk Management, Communication, Mortgage Servicing, Research, Biomedical Engineering, Stakeholder Management, Tutoring, English grammar, Professional Services..., Stakeholder Analysis, Stakeholder Engagement, Youth Mentoring
Education
Harvard Business School
Master of Business Administration (M.B.A.)
Harvard Law School
Doctor of Law (JD)
Tulane University
Bachelor of Science (BS), Biomedical Engineering
Xavier University of Louisiana
Bachelor of Science (B.S.), Physics
Accenture December 2014 - December 2014
Accenture September 2012 - December 2014
Accenture March 2010 - September 2012
Convergys April 2009 - March 2010
Merck June 2008 - August 2008
Jefferson Youth Foundation September 2002 - June 2006
Purdue University May 2005 - August 2005
Johns Hopkins University May 2004 - August 2004
Skills
Process Improvement, Change Management, Performance Management, Coaching, Risk Management, Communication, Mortgage Servicing, Research, Biomedical Engineering, Stakeholder Management, Tutoring, English grammar, Professional Services..., Stakeholder Analysis, Stakeholder Engagement, Youth Mentoring
Education
Harvard Business School
Master of Business Administration (M.B.A.)
Harvard Law School
Doctor of Law (JD)
Tulane University
Bachelor of Science (BS), Biomedical Engineering
Xavier University of Louisiana
Bachelor of Science (B.S.), Physics
Ashley Easter's Convergys Experience March 2014 - April 2015
Job Claims Representative Associate at UnitedHealth Group
Industry Information Technology and Services
Experience
UnitedHealth Group May 2015 - Present
Convergys March 2014 - April 2015
Veredus August 2013 - November 2013
Health Management Systems (on assignment from RPC) December 2012 - August 2013
Telvista Inc. November 2011 - October 2012
Walmart Stores, Inc May 2010 - June 2011
Skills
Research, Call Centers, Technical Support, Windows 7, Customer Service, Microsoft Office, Troubleshooting, Computer Hardware, Information Technology, Loans
Education
University of Texas at Dallas - Naveen Jindal School of Management 2015 — 2019
Master of Science (M.S.), Information Technology and Management
Hendrix College 2006 — 2010
Bachelor of Arts, History
Universidad de Monterrey 2009 — 2009
Exchange Program
UnitedHealth Group May 2015 - Present
Convergys March 2014 - April 2015
Veredus August 2013 - November 2013
Health Management Systems (on assignment from RPC) December 2012 - August 2013
Telvista Inc. November 2011 - October 2012
Walmart Stores, Inc May 2010 - June 2011
Skills
Research, Call Centers, Technical Support, Windows 7, Customer Service, Microsoft Office, Troubleshooting, Computer Hardware, Information Technology, Loans
Education
University of Texas at Dallas - Naveen Jindal School of Management 2015 — 2019
Master of Science (M.S.), Information Technology and Management
Hendrix College 2006 — 2010
Bachelor of Arts, History
Universidad de Monterrey 2009 — 2009
Exchange Program
Armando Anglesey's Convergys Experience August 2010 - February 2011
Job Identity and Access Management Developer at Idaho State University
Industry Information Technology and Services
Experience
Idaho State University January 2012 - Present
US Army May 2011 - Present
Convergys August 2010 - February 2011
Idaho State University August 2005 - May 2010
US Army August 2006 - December 2006
Skills
Technical Writing, Troubleshooting, Operating Systems, Security, Firewalls, Windows, Computer Hardware, Windows 7, Software Documentation, Servers, Technical Support, Hardware, Help Desk Support
Education
Idaho State University 2005 — 2010
BA, English
Equity American School
Military Intelligence Basic Officer Leadership Course
Idaho State University January 2012 - Present
US Army May 2011 - Present
Convergys August 2010 - February 2011
Idaho State University August 2005 - May 2010
US Army August 2006 - December 2006
Skills
Technical Writing, Troubleshooting, Operating Systems, Security, Firewalls, Windows, Computer Hardware, Windows 7, Software Documentation, Servers, Technical Support, Hardware, Help Desk Support
Education
Idaho State University 2005 — 2010
BA, English
Equity American School
Military Intelligence Basic Officer Leadership Course
Ak Shaw's Convergys Experience September 2006 - January 2011
Job Student at Idaho State University
Industry Medical Practice
Experience
Convergys September 2006 - January 2011
Education
Idaho State University 2010 — 2014
Convergys September 2006 - January 2011
Education
Idaho State University 2010 — 2014
Valeska Cauthen's Convergys Experience 1996 - 2004
Job Owner Leira Event Planning
Industry Events Services
Experience
Toyota Financial Services October 2006 - May 2015
Fifth Third Bank 2005 - 2006
Convergys 1996 - 2004
Skills
Consumer Lending, Customer Service, SDLC, Data Analysis, Analysis, Analytics, Credit Risk, Business Analysis, Employee Training, Collections, Standards Compliance, Mortgage Lending
Education
Hondros College of Business 2015 — 2015
Mortgage Lending
Kentucky State University 1990 — 1995
Bachelor of Arts (BA), Mathematics
Toyota Financial Services October 2006 - May 2015
Fifth Third Bank 2005 - 2006
Convergys 1996 - 2004
Skills
Consumer Lending, Customer Service, SDLC, Data Analysis, Analysis, Analytics, Credit Risk, Business Analysis, Employee Training, Collections, Standards Compliance, Mortgage Lending
Education
Hondros College of Business 2015 — 2015
Mortgage Lending
Kentucky State University 1990 — 1995
Bachelor of Arts (BA), Mathematics
Joshua Wayne's Convergys Experience December 2008 - March 2009
Job Graphic Artist at Jennings Printing
Industry Design
Experience
Jennings Printing May 2011 - Present
Convergys December 2008 - March 2009
RadioShack October 2006 - July 2008
Skills
Adobe Creative Suite, Microsoft Office, Graphic Design, Mac
Education
Hickey College 2009 — 2010
Certification, Graphic Design
South Puget Sound Community College 2001 — 2003
Associate of Arts, General Studies
Fort Zumwalt North High 1996 — 2000
High School Diploma, General Studies
Jennings Printing May 2011 - Present
Convergys December 2008 - March 2009
RadioShack October 2006 - July 2008
Skills
Adobe Creative Suite, Microsoft Office, Graphic Design, Mac
Education
Hickey College 2009 — 2010
Certification, Graphic Design
South Puget Sound Community College 2001 — 2003
Associate of Arts, General Studies
Fort Zumwalt North High 1996 — 2000
High School Diploma, General Studies
Heidi Mozina's Convergys Experience April 2013 - Present
Job Corporate Care Professional at Convergys
Industry Telecommunications
Experience
Convergys April 2013 - Present
Alpine Access September 2012 - March 2013
Dress Barn January 2010 - August 2012
USAirways February 1988 - June 1999
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Team Building, Sales Management, Microsoft Word, Strategic Planning
Education
High Point University 1984 — 1988
Convergys April 2013 - Present
Alpine Access September 2012 - March 2013
Dress Barn January 2010 - August 2012
USAirways February 1988 - June 1999
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Team Building, Sales Management, Microsoft Word, Strategic Planning
Education
High Point University 1984 — 1988
Cherise Peterson's Convergys Experience November 2012 - 2013
Job Senior Advisor at Apple Inc
Industry Public Relations and Communications
Experience
Apple 2013 - Present
Convergys November 2012 - 2013
The Modified Dolls January 2011 - August 2011
Phillips 66/Circle K August 2010 - December 2010
Faerie Faith Designs Alabama and January 2006 - April 2010
Omega CabinetsWaterloo IA April 2004 - December 2005
IHOPWaterloo IA October 2003 - April 2004
BonanzaWaterloo IA May 2002 - October 2003
Skills
10 key, Adobe Acrobat, adobe creative suite, Windows platforms, Dreamweaver, Wordpress, Photoshop, Web Design, Facebook, Graphic Design, Social Media, Newsletters, InDesign, Illustrator, CMS, Social Media Marketing, QuarkXPress, Website Development, Social Networking, Mac, HTML, Blogging, SEO, Web Content Management
Education
Eagle Gate College 2008 — 2010
Associates in Art, Graphic Design and Animation
EagleGate College SLC UT 2008 — 2010
Associate, Graphic Design
Hawkeye Community College 2002 — 2005
Associates in Art, Web Development
Hawkeye Community College
Associate, Web Development
Apple 2013 - Present
Convergys November 2012 - 2013
The Modified Dolls January 2011 - August 2011
Phillips 66/Circle K August 2010 - December 2010
Faerie Faith Designs Alabama and January 2006 - April 2010
Omega CabinetsWaterloo IA April 2004 - December 2005
IHOPWaterloo IA October 2003 - April 2004
BonanzaWaterloo IA May 2002 - October 2003
Skills
10 key, Adobe Acrobat, adobe creative suite, Windows platforms, Dreamweaver, Wordpress, Photoshop, Web Design, Facebook, Graphic Design, Social Media, Newsletters, InDesign, Illustrator, CMS, Social Media Marketing, QuarkXPress, Website Development, Social Networking, Mac, HTML, Blogging, SEO, Web Content Management
Education
Eagle Gate College 2008 — 2010
Associates in Art, Graphic Design and Animation
EagleGate College SLC UT 2008 — 2010
Associate, Graphic Design
Hawkeye Community College 2002 — 2005
Associates in Art, Web Development
Hawkeye Community College
Associate, Web Development
Reggie Guillory's Convergys Experience October 2010 - Present
Job Customer Service Rep at Convergys
Industry Telecommunications
Experience
Convergys October 2010 - Present
Quad Graphics February 2005 - October 2010
US Army January 1998 - September 2004
Skills
Windows, Microsoft Office, Mobile Communications, Accountability
Education
Hopkinsville Community College 2005 — 2011
Convergys October 2010 - Present
Quad Graphics February 2005 - October 2010
US Army January 1998 - September 2004
Skills
Windows, Microsoft Office, Mobile Communications, Accountability
Education
Hopkinsville Community College 2005 — 2011
David Coneff's Convergys Experience July 2011 - June 2012
Job Technician III Lab Specialist at Idaho State University
Industry Outsourcing/Offshoring
Experience
Idaho State University July 2012 - Present
Convergys July 2011 - June 2012
Idaho State University June 2009 - May 2011
Skills
Dosimetry, Data Analysis, Statistics, Linux, Programming, Matlab, SAS, Research, Analysis, Technical Writing, Databases, Software Development, Physics
Education
Idaho State University 2006 — 2011
Bachelors of Science, Physics
Idaho State University July 2012 - Present
Convergys July 2011 - June 2012
Idaho State University June 2009 - May 2011
Skills
Dosimetry, Data Analysis, Statistics, Linux, Programming, Matlab, SAS, Research, Analysis, Technical Writing, Databases, Software Development, Physics
Education
Idaho State University 2006 — 2011
Bachelors of Science, Physics
Sara Simonds's Convergys Experience 1997 - 2010
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Stripes Convenence Stores December 2007 - June 2010
Convergys 1997 - 2010
Education
Howard College
University of North Texas
Stripes Convenence Stores December 2007 - June 2010
Convergys 1997 - 2010
Education
Howard College
University of North Texas
Bradley Doerhoff's Convergys Experience January 2012 - Present
Job Tier 1 Support at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2012 - Present
Toys R Us October 2010 - January 2012
Charter Communications 2012 - 2012
Charter Communications 2012 - 2012
Enterprise Rent A Car February 2010 - July 2010
Skills
Customer Serivce, Computer Hardware, Computer Repair
Education
Hickey College 2010 — 2011
Associate Degree, Computer Networking
Convergys January 2012 - Present
Toys R Us October 2010 - January 2012
Charter Communications 2012 - 2012
Charter Communications 2012 - 2012
Enterprise Rent A Car February 2010 - July 2010
Skills
Customer Serivce, Computer Hardware, Computer Repair
Education
Hickey College 2010 — 2011
Associate Degree, Computer Networking
Eva Kearney's Convergys Experience August 2008 - December 2008
Job Staff Support Specialist at United States Department of Defense
Industry Military
Experience
United States Department of Defense December 2010 - Present
United States Department of Defense June 2009 - December 2010
Convergys August 2008 - December 2008
Northern Utah Toddler Moms September 2007 - August 2008
Richard Heath & Associates April 2001 - October 2006
Richard Heath & Associates July 2000 - April 2001
Skills
Instructional Design, Instructional Technology, Instructional Writing, Instructor-led Training, Technical Writing, Captivate, Microsoft Office, Six Sigma, Data Analysis, Requirements Analysis, Lean Initiatives, Balanced Scorecard, Strategic Communications, Team Building, Team Leadership, Team Management, Team Coordination, Team Spirit, Synthesizing, Classroom Management, Classroom Instruction, Classroom Training, Adult Education, Gap Analysis, Media Analysis, Process Improvement, Process Mapping, Business Process..., Educational Design, Educational Research, Educational Technology, Blended Learning, Fast Learning, Learning Management, Brief Writing, Creative Briefs, Training & Development, Staff Training, Personal Training, Software Training, Teacher Training, Online Training
Education
Weber State University 2009 — 2012
Master's degree, Education
University of Phoenix-Utah Campus 2004 — 2008
Bachelor's degree, Business Administration
Heald College 1996 — 2000
Associate's degree, Computer Business Administration
United States Department of Defense December 2010 - Present
United States Department of Defense June 2009 - December 2010
Convergys August 2008 - December 2008
Northern Utah Toddler Moms September 2007 - August 2008
Richard Heath & Associates April 2001 - October 2006
Richard Heath & Associates July 2000 - April 2001
Skills
Instructional Design, Instructional Technology, Instructional Writing, Instructor-led Training, Technical Writing, Captivate, Microsoft Office, Six Sigma, Data Analysis, Requirements Analysis, Lean Initiatives, Balanced Scorecard, Strategic Communications, Team Building, Team Leadership, Team Management, Team Coordination, Team Spirit, Synthesizing, Classroom Management, Classroom Instruction, Classroom Training, Adult Education, Gap Analysis, Media Analysis, Process Improvement, Process Mapping, Business Process..., Educational Design, Educational Research, Educational Technology, Blended Learning, Fast Learning, Learning Management, Brief Writing, Creative Briefs, Training & Development, Staff Training, Personal Training, Software Training, Teacher Training, Online Training
Education
Weber State University 2009 — 2012
Master's degree, Education
University of Phoenix-Utah Campus 2004 — 2008
Bachelor's degree, Business Administration
Heald College 1996 — 2000
Associate's degree, Computer Business Administration
Eric Duce's Convergys Experience August 2008 - June 2010
Job General Manager at Aaron's, Inc
Industry Retail
Experience
Aaron's, Inc June 2010 - Present
Convergy's August 2008 - June 2010
Qwest March 2004 - November 2007
Education
Idaho State University 1995 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Aaron's, Inc June 2010 - Present
Convergy's August 2008 - June 2010
Qwest March 2004 - November 2007
Education
Idaho State University 1995 — 2003
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations
Tiffaney Gilbert's Convergys Experience March 2003 - December 2003
Job Hospital & Health Care Professional
Industry Hospital & Health Care
Experience
Futures Explored Inc 2007 - 2012
Seniors at Homes Services December 2005 - January 2008
Kaiser Permanente April 2005 - July 2005
Convergys March 2003 - December 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Customer Service, Reliability, Internet, Email, Cpr Certified, First Aid, Twitter, Public Speaking, Always Punctual, Medical Assisting
Education
Heald College-Concord 2003 — 2005
Associate's degree, Medical/Clinical Assistant
Kenwood High School 1996 — 2000
Diploma, Major Studies
Futures Explored Inc 2007 - 2012
Seniors at Homes Services December 2005 - January 2008
Kaiser Permanente April 2005 - July 2005
Convergys March 2003 - December 2003
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Photoshop, Customer Service, Reliability, Internet, Email, Cpr Certified, First Aid, Twitter, Public Speaking, Always Punctual, Medical Assisting
Education
Heald College-Concord 2003 — 2005
Associate's degree, Medical/Clinical Assistant
Kenwood High School 1996 — 2000
Diploma, Major Studies
Nicole Cooley's Convergys Experience October 2010 - October 2011
Job Consumer Services Professional
Industry Consumer Services
Experience
Convergys October 2010 - October 2011
TitleMax 2011 - 2011
Education
Hickey College 2007 — 2008
Associate's degree, Accounting
Convergys October 2010 - October 2011
TitleMax 2011 - 2011
Education
Hickey College 2007 — 2008
Associate's degree, Accounting
Shantel Berry's Convergys Experience January 2004 - September 2005
Job Ready for another challenge
Industry Accounting
Experience
Westminster Hampton Inn March 2013 - Present
Intellisource Staffing/Urban Lending Services March 2012 - December 2012
Charles Schwab September 2005 - June 2010
Convergys January 2004 - September 2005
Rehabilitative Massage Clinic June 2003 - January 2004
Vicorp Restaurants Inc March 2003 - September 2003
BFI Waste Systems November 2002 - January 2003
Chase Manhattan Mortgage Corp October 1996 - August 2001
Docutek Inc February 1993 - October 1996
Skills
Microsoft Excel, Software Documentation, Customer Service, Accounts Payable, Outlook, Microsoft Word, Mortgage Lending, Therapeutic Massage, Team Leadership, Call Centers
Education
Heritage College-Denver 2001 — 2003
Associate's degree, Massage Therapy/Therapeutic Massage
Iver C Ranum High School 1985 — 1991
Westminster Hampton Inn March 2013 - Present
Intellisource Staffing/Urban Lending Services March 2012 - December 2012
Charles Schwab September 2005 - June 2010
Convergys January 2004 - September 2005
Rehabilitative Massage Clinic June 2003 - January 2004
Vicorp Restaurants Inc March 2003 - September 2003
BFI Waste Systems November 2002 - January 2003
Chase Manhattan Mortgage Corp October 1996 - August 2001
Docutek Inc February 1993 - October 1996
Skills
Microsoft Excel, Software Documentation, Customer Service, Accounts Payable, Outlook, Microsoft Word, Mortgage Lending, Therapeutic Massage, Team Leadership, Call Centers
Education
Heritage College-Denver 2001 — 2003
Associate's degree, Massage Therapy/Therapeutic Massage
Iver C Ranum High School 1985 — 1991
Aleacia Huber's Convergys Experience January 2011 - April 2012
Job Certified Nursing Assistant/ Medical Technician at Edgewood Vista
Industry Hospital & Health Care
Experience
Edgewood Vista August 2011 - Present
Convergys January 2011 - April 2012
Beacon May 2007 - August 2008
Education
Stevens Henager College 2011 — 2013
Associates Medical Assisting, Medical/Clinical Assistant
Idaho State University 2009 — 2010
Edgewood Vista August 2011 - Present
Convergys January 2011 - April 2012
Beacon May 2007 - August 2008
Education
Stevens Henager College 2011 — 2013
Associates Medical Assisting, Medical/Clinical Assistant
Idaho State University 2009 — 2010
Merlina Roque's Convergys Experience August 1998 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys August 1998 - Present
TCIM December 2007 - May 2012
Convergys 1998 - 2007
Skills
Interpersonal Skill, Communication Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Project Management, Management, Talent Acquisition, Applicant Tracking..., Onboarding, Interviews, Human Resources, HRIS, Technical Recruiting
Education
Holy Angel University
Bachelor of Science (BS), Business Administration and Management, General
Convergys August 1998 - Present
TCIM December 2007 - May 2012
Convergys 1998 - 2007
Skills
Interpersonal Skill, Communication Skills, Microsoft Office, Microsoft Excel, Microsoft Word, Project Management, Management, Talent Acquisition, Applicant Tracking..., Onboarding, Interviews, Human Resources, HRIS, Technical Recruiting
Education
Holy Angel University
Bachelor of Science (BS), Business Administration and Management, General
Dominique Franklin's Convergys Experience September 2003 - July 2006
Job Network Support For Harris County District Clerks Office
Industry Information Technology and Services
Experience
Harris County District Clerk Office November 2013 - Present
Williams Company December 2012 - August 2013
Verizon Wireless July 2006 - August 2012
Convergys September 2003 - July 2006
Skills
Active Directory, Microsoft Exchange, Dameware, Microsoft Office, Customer Service, Help Desk Support, Wireless Networking, Customer Support, BMC Remedy, Identity Management, Customer Satisfaction, Highly detail oriented, Goal-oriented..., Teamwork, Team-oriented, Provisioning, Cisco VPN, Oracle Applications, Item Processing, Symantec Endpoint..., Troubleshooting, Networking, Information Technology, Service Desk, Android, Ghost Imaging, iPad Support, HP, Dell Computers, Windows 7, Print Management, Printers
Education
Houston Community College 2000 — 2002
Associate's degree, Information Technology
Harris County District Clerk Office November 2013 - Present
Williams Company December 2012 - August 2013
Verizon Wireless July 2006 - August 2012
Convergys September 2003 - July 2006
Skills
Active Directory, Microsoft Exchange, Dameware, Microsoft Office, Customer Service, Help Desk Support, Wireless Networking, Customer Support, BMC Remedy, Identity Management, Customer Satisfaction, Highly detail oriented, Goal-oriented..., Teamwork, Team-oriented, Provisioning, Cisco VPN, Oracle Applications, Item Processing, Symantec Endpoint..., Troubleshooting, Networking, Information Technology, Service Desk, Android, Ghost Imaging, iPad Support, HP, Dell Computers, Windows 7, Print Management, Printers
Education
Houston Community College 2000 — 2002
Associate's degree, Information Technology
adam mckinney's Convergys Experience December 1998 - September 2007
Job IT Engineer at University of Idaho
Industry Higher Education
Experience
University of Idaho September 2007 - Present
Convergys December 1998 - September 2007
Skills
Linux, Mac
Education
Idaho State University 2009 — 2011
Bachelor of Arts (B.A.), General Studies
University of Phoenix 2006 — 2007
Associate of Arts (A.A.), Business/Commerce, General
University of Idaho September 2007 - Present
Convergys December 1998 - September 2007
Skills
Linux, Mac
Education
Idaho State University 2009 — 2011
Bachelor of Arts (B.A.), General Studies
University of Phoenix 2006 — 2007
Associate of Arts (A.A.), Business/Commerce, General
Mayumi Brower's Convergys Experience April 2012 - September 2013
Job JBS USA, Inc Network Engineer
Industry Outsourcing/Offshoring
Experience
JBS USA, Inc March 2014 - Present
Convergys April 2012 - September 2013
Humboldt County Sheriff's Animal Shelter October 2007 - April 2010
Humboldt County Probation Department June 2009 - January 2010
Mckinleyville Animal Care Center May 2008 - January 2009
Humboldt State University August 2008 - December 2008
Skills
Disaster Recovery
Education
Humboldt State University 2005 — 2010
Computer Information Systems, Computer Information Systems
College of the redwoods 2002 — 2005
Associate of Arts (A.A.), General Studies
JBS USA, Inc March 2014 - Present
Convergys April 2012 - September 2013
Humboldt County Sheriff's Animal Shelter October 2007 - April 2010
Humboldt County Probation Department June 2009 - January 2010
Mckinleyville Animal Care Center May 2008 - January 2009
Humboldt State University August 2008 - December 2008
Skills
Disaster Recovery
Education
Humboldt State University 2005 — 2010
Computer Information Systems, Computer Information Systems
College of the redwoods 2002 — 2005
Associate of Arts (A.A.), General Studies
William Melendez's Convergys Experience June 2010 - March 2012
Job Phlebotomist at Washington Hospital Center
Industry Hospital & Health Care
Experience
LabCorp July 2014 - Present
Smith Northview Hospital April 2013 - July 2014
Southern Landing April 2012 - September 2013
Convergys June 2010 - March 2012
Reed Exhibitions October 2006 - March 2010
t January 2005 - October 2006
UPS November 2004 - October 2006
Skills
Customer Satisfaction, Phlebotomy, Troubleshooting, Venipuncture, Medical Terminology, Medicine, Testing, Invoicing, Retail, Teamwork, Data Entry, Appointment Scheduling, Phone Etiquette, Telephone Skills
Education
Wiregrass Georgia Technical College 2012 — 2013
Certificate, Phlebotomy
Southern Connecticut State University 2008 — 2009
Graphic Design
Housatonic Community College 2006 — 2008
Associate's Degree, Science
Kolbe Cathedral 1996 — 2000
High School
LabCorp July 2014 - Present
Smith Northview Hospital April 2013 - July 2014
Southern Landing April 2012 - September 2013
Convergys June 2010 - March 2012
Reed Exhibitions October 2006 - March 2010
t January 2005 - October 2006
UPS November 2004 - October 2006
Skills
Customer Satisfaction, Phlebotomy, Troubleshooting, Venipuncture, Medical Terminology, Medicine, Testing, Invoicing, Retail, Teamwork, Data Entry, Appointment Scheduling, Phone Etiquette, Telephone Skills
Education
Wiregrass Georgia Technical College 2012 — 2013
Certificate, Phlebotomy
Southern Connecticut State University 2008 — 2009
Graphic Design
Housatonic Community College 2006 — 2008
Associate's Degree, Science
Kolbe Cathedral 1996 — 2000
High School
Carolyn Minor's Convergys Experience July 2011 - January 2012
Job Service Associate at Nordstrom Rack
Industry Consumer Services
Experience
Nordstrom Rack March 2015 - Present
GEICO 2014 - 2015
Hollywood Casino April 2013 - September 2013
Culpeppers Grill and Bar May 2012 - May 2013
Convergys July 2011 - January 2012
Skills
Customer Service, Customer Satisfaction, Training, Microsoft Excel, Microsoft Office, Time Management, Social Media, Insurance, Leadership
Education
Houston Community College 2015 — 2015
Business Administration
North County Technical High School 2008 — 2010
Diploma, Hospitality Administration/Management
Nordstrom Rack March 2015 - Present
GEICO 2014 - 2015
Hollywood Casino April 2013 - September 2013
Culpeppers Grill and Bar May 2012 - May 2013
Convergys July 2011 - January 2012
Skills
Customer Service, Customer Satisfaction, Training, Microsoft Excel, Microsoft Office, Time Management, Social Media, Insurance, Leadership
Education
Houston Community College 2015 — 2015
Business Administration
North County Technical High School 2008 — 2010
Diploma, Hospitality Administration/Management
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT