Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Convergys Salaries. You can even request information on how much does Convergys pay if you want to. Learn about salaries, pros and cons of working for Convergys directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Convergys Employees
Employee
Years
Job
Industry
Brittany Homer Brittany Homer's Convergys Experience January 2005 - June 2005
Job Family Life major at Utah State University
Industry Individual & Family Services
Experience
Harris Williams & Co. July 2005 - September 2007
Convergys January 2005 - June 2005
Convergys January 2004 - January 2005
Skills
Computer Proficiency, Communication, Proofreading, Public Speaking, Skilled Multi-tasker, Organization Skills, Typing, Listening
Education
Utah State University 2012 — 2016
Bachelor's Degree, Family Life
Montana State University-Billings 2011 — 2011
Sociology
Institute of Children's Literature 2005 — 2007
Children's and Adolescent Literature
Salt Lake Community College 2001 — 2004
Associate of Science, General Studies
Harris Williams & Co. July 2005 - September 2007
Convergys January 2005 - June 2005
Convergys January 2004 - January 2005
Skills
Computer Proficiency, Communication, Proofreading, Public Speaking, Skilled Multi-tasker, Organization Skills, Typing, Listening
Education
Utah State University 2012 — 2016
Bachelor's Degree, Family Life
Montana State University-Billings 2011 — 2011
Sociology
Institute of Children's Literature 2005 — 2007
Children's and Adolescent Literature
Salt Lake Community College 2001 — 2004
Associate of Science, General Studies
Sam Weight Sam Weight's Convergys Experience July 2000 - February 2001
Job Pure Storage Technical Support Engineer
Industry Information Technology and Services
Experience
Pure Storage January 2015 - Present
AmerisourceBergen September 2014 - April 2015
EMC December 2012 - September 2014
Civil Science August 2012 - December 2012
Endurance International Group July 2012 - December 2012
FAA February 2012 - June 2012
AmerisourceBergen February 2010 - February 2012
Sprint December 2008 - October 2009
JPMorgan Chase May 2001 - May 2006
Convergys July 2000 - February 2001
Skills
Technical Support, Customer Service, Computer Hardware, Network Administration, Storage Area Networks, Employee Training, Computer Hardware..., Computer Hardware..., Software Installation, Software Quality..., SAN, Data Center, Storage, Windows Server, Supervision, Linux, Virtualization, Troubleshooting
Education
Mountainland Applied Technology College 2012 — 2013
Network and System Administration/Administrator
Ozarks Technical Community College 2004 — 2006
General Studies
Utah Valley University 2000 — 2001
Information Technology
Pure Storage January 2015 - Present
AmerisourceBergen September 2014 - April 2015
EMC December 2012 - September 2014
Civil Science August 2012 - December 2012
Endurance International Group July 2012 - December 2012
FAA February 2012 - June 2012
AmerisourceBergen February 2010 - February 2012
Sprint December 2008 - October 2009
JPMorgan Chase May 2001 - May 2006
Convergys July 2000 - February 2001
Skills
Technical Support, Customer Service, Computer Hardware, Network Administration, Storage Area Networks, Employee Training, Computer Hardware..., Computer Hardware..., Software Installation, Software Quality..., SAN, Data Center, Storage, Windows Server, Supervision, Linux, Virtualization, Troubleshooting
Education
Mountainland Applied Technology College 2012 — 2013
Network and System Administration/Administrator
Ozarks Technical Community College 2004 — 2006
General Studies
Utah Valley University 2000 — 2001
Information Technology
Charles Marcano Charles Marcano's Convergys Experience January 2005 - July 2007
Job Marketing Director
Industry Design
Experience
Prestige Development Services, Inc. February 2014 - Present
Hard Copy Printing May 2007 - October 2013
Convergys January 2005 - July 2007
Better Graphics, Inc. August 2002 - January 2004
Bayard Advertising Agency May 1996 - March 2002
Leonardo Studio January 1994 - May 1996
Lino Graphics, Inc. February 1991 - January 1994
Unitron Graphics, Inc February 1988 - January 1991
Skills
Creative Direction, Graphic Design, Advertising, Brand Development, Logo Design, Corporate Identity, Art Direction, Packaging, Brochures, Layout, Graphics, Posters, Photoshop, Illustrator, Pre-press
Education
Montclair State University
Associates, Graphic design
Parsons School of Desiign
Bachelor of Fine Arts (BFA), Marketing
Prestige Development Services, Inc. February 2014 - Present
Hard Copy Printing May 2007 - October 2013
Convergys January 2005 - July 2007
Better Graphics, Inc. August 2002 - January 2004
Bayard Advertising Agency May 1996 - March 2002
Leonardo Studio January 1994 - May 1996
Lino Graphics, Inc. February 1991 - January 1994
Unitron Graphics, Inc February 1988 - January 1991
Skills
Creative Direction, Graphic Design, Advertising, Brand Development, Logo Design, Corporate Identity, Art Direction, Packaging, Brochures, Layout, Graphics, Posters, Photoshop, Illustrator, Pre-press
Education
Montclair State University
Associates, Graphic design
Parsons School of Desiign
Bachelor of Fine Arts (BFA), Marketing
Tamarraw D. Redfern's Convergys Experience December 2010 - August 2011
Job Business System Consultant at Wells Fargo
Industry Information Technology and Services
Experience
Wells Fargo August 2014 - Present
Delhaize Group December 2013 - March 2014
BlueCross BlueShield of South Carolina March 2012 - October 2013
Lowe's Home Improvement August 2011 - March 2012
Convergy's December 2010 - August 2011
Armstrong World Industries 2005 - 2008
MasterBrand Cabinets 2000 - 2005
Bank of America 1992 - 2000
Skills
Training, SharePoint, Account Management, Software Documentation, Microsoft Word, Customer Service, Microsoft Excel, Forecasting, Scheduling, Outlook, PowerPoint, Word, Problem Solving, Microsoft Office, Research, Process Scheduler, Customer Relations, Excel, Microsoft Project, Project Web Access, MS Project, Project Management, Management, Leadership, SDLC
Education
Art Institute of Charlotte
Diploma, Interior Design
Montreat College
Bachelor of Science, Business Administration
Wells Fargo August 2014 - Present
Delhaize Group December 2013 - March 2014
BlueCross BlueShield of South Carolina March 2012 - October 2013
Lowe's Home Improvement August 2011 - March 2012
Convergy's December 2010 - August 2011
Armstrong World Industries 2005 - 2008
MasterBrand Cabinets 2000 - 2005
Bank of America 1992 - 2000
Skills
Training, SharePoint, Account Management, Software Documentation, Microsoft Word, Customer Service, Microsoft Excel, Forecasting, Scheduling, Outlook, PowerPoint, Word, Problem Solving, Microsoft Office, Research, Process Scheduler, Customer Relations, Excel, Microsoft Project, Project Web Access, MS Project, Project Management, Management, Leadership, SDLC
Education
Art Institute of Charlotte
Diploma, Interior Design
Montreat College
Bachelor of Science, Business Administration
Troy Rusk Troy Rusk's Convergys Experience January 2009 - March 2009
Job Business Analyst Process & Data at Charter Communications
Industry Consumer Services
Experience
Charter Communications January 2015 - Present
US Banccorp March 2014 - January 2015
Lender Processing Services, Inc. (LPS) October 2012 - January 2014
First State Bank - First State Bank Mortgage June 2012 - October 2012
Aurora Bank FSB March 2009 - April 2012
Aurora Bank FSB October 2009 - March 2011
Aurora Bank FSB May 2009 - October 2009
Aurora Bank FSB March 2009 - May 2009
Convergys January 2009 - March 2009
Laird Technologies February 2007 - December 2008
Skills
Sales, Call Centers, Mortgage Lending, Customer Satisfaction, Loans, Operations Management, Vendor Management, Team Building, Project Management, CRM, Lead Management, Process Improvement, Business Development, Risk Management, Mortgage Banking, Banking, Business Analysis, Account Management, Pricing, Loss Mitigation, Financial Analysis, Analysis, Finance, Analytics, Forecasting, Software Documentation
Education
Southwest Missouri State University 1998 — 2000
Charter Communications January 2015 - Present
US Banccorp March 2014 - January 2015
Lender Processing Services, Inc. (LPS) October 2012 - January 2014
First State Bank - First State Bank Mortgage June 2012 - October 2012
Aurora Bank FSB March 2009 - April 2012
Aurora Bank FSB October 2009 - March 2011
Aurora Bank FSB May 2009 - October 2009
Aurora Bank FSB March 2009 - May 2009
Convergys January 2009 - March 2009
Laird Technologies February 2007 - December 2008
Skills
Sales, Call Centers, Mortgage Lending, Customer Satisfaction, Loans, Operations Management, Vendor Management, Team Building, Project Management, CRM, Lead Management, Process Improvement, Business Development, Risk Management, Mortgage Banking, Banking, Business Analysis, Account Management, Pricing, Loss Mitigation, Financial Analysis, Analysis, Finance, Analytics, Forecasting, Software Documentation
Education
Southwest Missouri State University 1998 — 2000
Byron A. Jones Byron A. Jones's Convergys Experience February 2012 - December 2013
Job Client Support Call Center, Senior Advisor & Team Leader Intern at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 2012 - December 2013
JNR - Digital Online Technology April 2011 - December 2011
Kelly Services November 2010 - April 2011
Skills
Customer Satisfaction, Call Center, Training, Invoicing, Customer Service, Microsoft Excel, Teamwork, Microsoft Word, Insurance, Troubleshooting, Sales, Customer Experience, Data Entry, Process Improvement, Hiring, Software Documentation, Outlook, Outsourcing, Account Management, Accounts Receivable, Team Management, CRM, Operations Management, Call Centers, Customer Retention, Leadership, Management, Team Leadership
Education
Hollywood Institute of Beauty Careers 2013 — 2014
Barber, Cosmetology, Barber/Styling
Morgan State University 1996 — 1998
Business Management and Leadership
South Lakes High School 1991 — 1996
General Studies
Convergys February 2012 - December 2013
JNR - Digital Online Technology April 2011 - December 2011
Kelly Services November 2010 - April 2011
Skills
Customer Satisfaction, Call Center, Training, Invoicing, Customer Service, Microsoft Excel, Teamwork, Microsoft Word, Insurance, Troubleshooting, Sales, Customer Experience, Data Entry, Process Improvement, Hiring, Software Documentation, Outlook, Outsourcing, Account Management, Accounts Receivable, Team Management, CRM, Operations Management, Call Centers, Customer Retention, Leadership, Management, Team Leadership
Education
Hollywood Institute of Beauty Careers 2013 — 2014
Barber, Cosmetology, Barber/Styling
Morgan State University 1996 — 1998
Business Management and Leadership
South Lakes High School 1991 — 1996
General Studies
Laura Standley's Convergys Experience January 2015 - August 2015
Job Vault Teller at Loomis Armored Car Service Ltd
Industry Banking
Experience
Loomis Armored Car Service Ltd September 2015 - Present
Sushiville August 2015 - Present
Convergys January 2015 - August 2015
Sushiville September 2013 - February 2015
Yama Sushi & Sake Bar April 2013 - September 2013
Sushi Ichiban March 2013 - May 2013
Mt. Hood Community College September 2012 - March 2013
Sushiville July 2005 - March 2013
Multnomah County Animal Shelter August 2010 - February 2011
Skills
Customer Service, Spanish, Cash Flow, Microsoft Word, Restaurants, Cleaning, Japanese, Microsoft Office, Hospitality, Laboratory, Chemistry, Coaching
Education
Portland State University 2013 — 2018
Bachelor's Degree, Geology
Mt. Hood Community College 2006 — 2015
Associates of Science, Geology
Loomis Armored Car Service Ltd September 2015 - Present
Sushiville August 2015 - Present
Convergys January 2015 - August 2015
Sushiville September 2013 - February 2015
Yama Sushi & Sake Bar April 2013 - September 2013
Sushi Ichiban March 2013 - May 2013
Mt. Hood Community College September 2012 - March 2013
Sushiville July 2005 - March 2013
Multnomah County Animal Shelter August 2010 - February 2011
Skills
Customer Service, Spanish, Cash Flow, Microsoft Word, Restaurants, Cleaning, Japanese, Microsoft Office, Hospitality, Laboratory, Chemistry, Coaching
Education
Portland State University 2013 — 2018
Bachelor's Degree, Geology
Mt. Hood Community College 2006 — 2015
Associates of Science, Geology
Gregory Gieler Gregory Gieler's Convergys Experience January 2015 - March 2015
Job At Home Agent at Convergys
Industry Telecommunications
Experience
GG Phography January 2009 - Present
Convergys January 2015 - March 2015
Best Buy September 2008 - November 2008
Integrated Systems Group February 2006 - April 2008
TEKsystems January 2005 - February 2006
Skills
3G, 4G, T1, Telecommunications, Event Planning, Troubleshooting, Sales, Digital Photography, Social Media, Photography, Customer Service, Social Networking, Team Leadership, Project Management, E911, New Installation, BTS Installation, UMTS, Nokia Tier 1, Nokia Tier 2, Nokia Certified, Anritsu Certified, Windows XP, Windows Vista, Windows 7, Computer Hardware..., Software Troubleshooting, Computer Repair, Microsoft Excel, Microsoft Word, Sales Management, Customer Support, Event Photography, Wedding Photography, Warehouse Management, Portrait Photography, Facebook, Team Management, Twitter, Film, Photoshop, Lightroom, Image Editing, Sound Editing, Travel, Leadership, Microsoft Office
Education
Mt. Hood Community College 2007 — 2008
None, Information Technology, 1 Year
Portland Community College 1999 — 2000
No Degree, General Studies
Madison Highschool 1995 — 1998
High School Diploma, General Studies
GG Phography January 2009 - Present
Convergys January 2015 - March 2015
Best Buy September 2008 - November 2008
Integrated Systems Group February 2006 - April 2008
TEKsystems January 2005 - February 2006
Skills
3G, 4G, T1, Telecommunications, Event Planning, Troubleshooting, Sales, Digital Photography, Social Media, Photography, Customer Service, Social Networking, Team Leadership, Project Management, E911, New Installation, BTS Installation, UMTS, Nokia Tier 1, Nokia Tier 2, Nokia Certified, Anritsu Certified, Windows XP, Windows Vista, Windows 7, Computer Hardware..., Software Troubleshooting, Computer Repair, Microsoft Excel, Microsoft Word, Sales Management, Customer Support, Event Photography, Wedding Photography, Warehouse Management, Portrait Photography, Facebook, Team Management, Twitter, Film, Photoshop, Lightroom, Image Editing, Sound Editing, Travel, Leadership, Microsoft Office
Education
Mt. Hood Community College 2007 — 2008
None, Information Technology, 1 Year
Portland Community College 1999 — 2000
No Degree, General Studies
Madison Highschool 1995 — 1998
High School Diploma, General Studies
Diane Duckett's Convergys Experience 1998 - 1999
Job Ascena Retail Group Inc
Industry Retail
Experience
The TEAMS Foundation January 2015 - Present
Ascena Retail Group, Inc. October 2009 - Present
Anumi Foundation, Inc. 2010 - Present
Artisan Productions July 2007 - Present
Fit4aLady 2003 - 2009
Talbots 2002 - 2009
24 Hour Fitness 1998 - 2003
Victoria's Secret 2001 - 2002
Yankee Candle Company 2000 - 2001
Convergys 1998 - 1999
Skills
Loss Prevention, Visual Merchandising, Store Management, Merchandising, Retail Sales, Retail, Inventory Management, POS, Styling, Customer Service, Inventory Control, Fashion, Process Scheduler, Time Management, Sales, Income Statement, Customer Satisfaction, Recruiting, Coaching, Management, Training, Apparel, Team Building, Leadership, Employee Training, Event Planning, Teamwork, Store Operations, Forecasting, Profit, Hiring, Trade Shows, Driving Results, Leadership Development, P&L
Education
National Academy of Sports Medicine-NASM 1998 — 1998
PT Cert-Honolulu HI
Brigham Young University 1980 — 1982
Design
Mt. San Antonio College 1978 — 1980
A.A., Liberal Arts/Fitness
The TEAMS Foundation January 2015 - Present
Ascena Retail Group, Inc. October 2009 - Present
Anumi Foundation, Inc. 2010 - Present
Artisan Productions July 2007 - Present
Fit4aLady 2003 - 2009
Talbots 2002 - 2009
24 Hour Fitness 1998 - 2003
Victoria's Secret 2001 - 2002
Yankee Candle Company 2000 - 2001
Convergys 1998 - 1999
Skills
Loss Prevention, Visual Merchandising, Store Management, Merchandising, Retail Sales, Retail, Inventory Management, POS, Styling, Customer Service, Inventory Control, Fashion, Process Scheduler, Time Management, Sales, Income Statement, Customer Satisfaction, Recruiting, Coaching, Management, Training, Apparel, Team Building, Leadership, Employee Training, Event Planning, Teamwork, Store Operations, Forecasting, Profit, Hiring, Trade Shows, Driving Results, Leadership Development, P&L
Education
National Academy of Sports Medicine-NASM 1998 — 1998
PT Cert-Honolulu HI
Brigham Young University 1980 — 1982
Design
Mt. San Antonio College 1978 — 1980
A.A., Liberal Arts/Fitness
Daniel Tinsley's Convergys Experience March 2014 - June 2014
Job Desktop Support Engineer at Dell Services Federal Government
Industry Computer Hardware
Experience
Dell Services Federal Government July 2015 - Present
Apex Systems December 2014 - July 2015
Asurion September 2014 - December 2014
Convergys March 2014 - June 2014
In-home Caregiver September 2012 - June 2014
Factory Music September 2010 - September 2012
Hilton Worldwide June 1999 - September 2010
Skills
Systems Engineering, System Architecture, Shell Scripting, Disaster Recovery, TPM, Certificate Management, Windows Server, Windows Vista, Windows XP Pro, Microsoft SQL Server, SQL Tuning, Desktop Deployment, Remote Desktop, Virtualization, Application..., Help Desk Support, Active Directory, Team Building, System Deployment, Backup Exec, Training, Microsoft Technologies, Data Center, Building Relationships, Problem Solving, Citrix Metaframe, System Administration, Technical Support, Operating Systems, Hardware, XP, Networking, Military Experience, Project Management, Creative Problem Solving, Citrix, Software Installation, Data Analysis, Servers, VMware, Hyper-V, Printers, VPN, IIS, LAN-WAN, Microsoft Exchange, DHCP, Windows 7, Network Administration
Education
Murray State University
Dell Services Federal Government July 2015 - Present
Apex Systems December 2014 - July 2015
Asurion September 2014 - December 2014
Convergys March 2014 - June 2014
In-home Caregiver September 2012 - June 2014
Factory Music September 2010 - September 2012
Hilton Worldwide June 1999 - September 2010
Skills
Systems Engineering, System Architecture, Shell Scripting, Disaster Recovery, TPM, Certificate Management, Windows Server, Windows Vista, Windows XP Pro, Microsoft SQL Server, SQL Tuning, Desktop Deployment, Remote Desktop, Virtualization, Application..., Help Desk Support, Active Directory, Team Building, System Deployment, Backup Exec, Training, Microsoft Technologies, Data Center, Building Relationships, Problem Solving, Citrix Metaframe, System Administration, Technical Support, Operating Systems, Hardware, XP, Networking, Military Experience, Project Management, Creative Problem Solving, Citrix, Software Installation, Data Analysis, Servers, VMware, Hyper-V, Printers, VPN, IIS, LAN-WAN, Microsoft Exchange, DHCP, Windows 7, Network Administration
Education
Murray State University
Jaime Debrecht Jaime Debrecht's Convergys Experience January 2010 - November 2012
Job ProSupport Technician at Dell
Industry Information Technology and Services
Experience
Dell December 2012 - Present
Convergys January 2010 - November 2012
Convergys September 2009 - January 2010
Convergys June 2009 - September 2009
Convergys March 2009 - May 2009
Convergys October 2008 - March 2009
Target Store March 2007 - July 2007
Suntrup Ford December 2003 - August 2006
Skills
Team Leadership, Management, Troubleshooting, Microsoft Excel, Analysis, Microsoft Word, Workforce Management, Call Center, Service Delivery, Operations Management, Team Management, Process Improvement, Technical Support, Customer Satisfaction, Customer Experience, Leadership, Outlook, SharePoint, Customer Service
Education
ITT Technical Institute
Associate Degree, Computer Networking Science
Missouri State University
Bachelor Degree, Fine Art (Art History)
University of Missouri
Bachelor Degree, Fine Art (Art History)
Dell December 2012 - Present
Convergys January 2010 - November 2012
Convergys September 2009 - January 2010
Convergys June 2009 - September 2009
Convergys March 2009 - May 2009
Convergys October 2008 - March 2009
Target Store March 2007 - July 2007
Suntrup Ford December 2003 - August 2006
Skills
Team Leadership, Management, Troubleshooting, Microsoft Excel, Analysis, Microsoft Word, Workforce Management, Call Center, Service Delivery, Operations Management, Team Management, Process Improvement, Technical Support, Customer Satisfaction, Customer Experience, Leadership, Outlook, SharePoint, Customer Service
Education
ITT Technical Institute
Associate Degree, Computer Networking Science
Missouri State University
Bachelor Degree, Fine Art (Art History)
University of Missouri
Bachelor Degree, Fine Art (Art History)
Robert Stewart, jr Robert Stewart, jr's Convergys Experience August 2011 - April 2015
Job Broadband Installer at Charter Communications
Industry Media Production
Experience
Charter Communications April 2015 - Present
RADSTARR Media Entertainment January 2013 - Present
Convergys August 2011 - April 2015
City of St. Louis Communication Division January 2013 - October 2013
Footlocker August 2000 - May 2013
Man Of The Hour Magazine November 2011 - April 2012
Metro December 2010 - August 2011
Convergys July 2010 - November 2010
Central Casting November 2009 - March 2010
Principato-Young Entertainment November 2009 - March 2010
Skills
Final Cut Pro, Microsoft Word, Screenwriting, Solid computer skills, Microsoft Excel, Power Point, Filmmaker Software, Final Cut Pro Editing..., Non-linear editing..., Video Production
Education
Webster University 2011 — 2013
Master of Arts (MA), Communications Management, Graduate
Missouri State University 2006 — 2009
Mass Media/Digtal Film Production, Script Writing, journalism, the study of Mass Media Production
Certificate Writing for Television and Film
Hazelwood East 1997 — 2001
High School, General
Charter Communications April 2015 - Present
RADSTARR Media Entertainment January 2013 - Present
Convergys August 2011 - April 2015
City of St. Louis Communication Division January 2013 - October 2013
Footlocker August 2000 - May 2013
Man Of The Hour Magazine November 2011 - April 2012
Metro December 2010 - August 2011
Convergys July 2010 - November 2010
Central Casting November 2009 - March 2010
Principato-Young Entertainment November 2009 - March 2010
Skills
Final Cut Pro, Microsoft Word, Screenwriting, Solid computer skills, Microsoft Excel, Power Point, Filmmaker Software, Final Cut Pro Editing..., Non-linear editing..., Video Production
Education
Webster University 2011 — 2013
Master of Arts (MA), Communications Management, Graduate
Missouri State University 2006 — 2009
Mass Media/Digtal Film Production, Script Writing, journalism, the study of Mass Media Production
Certificate Writing for Television and Film
Hazelwood East 1997 — 2001
High School, General
Iesha McCaskill Iesha McCaskill's Convergys Experience March 2000 - December 2000
Job Electrical Engineer at SSOE Group
Industry Utilities
Experience
SSOE Group May 2015 - Present
SSOE Group August 2011 - May 2015
Nashville Electric Service September 2005 - September 2011
Nashville Electric Service July 2003 - September 2005
Nashville Electric Service January 2001 - January 2003
Convergys March 2000 - December 2000
US Army August 1996 - July 1999
Skills
Ellipse, CADOPS, ..., Submittals, CAD, Microstation, AutoCAD, Engineering, Construction, Power Systems, Project Planning, Electric Power, Customer Service, Microsoft Office, Electricians, Electrical Engineering, Project Engineering, Electrical Design, MEP, SKM PowerTools, Bentley Microstation, Grounding, MicroStation, Substation
Education
Tennessee State University 2009 — 2015
Bachelor of Science (B.S.), Electrical Engineering with Mathematics Minor
Nashville State Community College 2001 — 2005
Associate of Science, Electrical Engineering Technologies
GTE Resident School 1997 — 1997
Vocational Certificate, Switchboard Systems Operator/Maintainer
SSOE Group May 2015 - Present
SSOE Group August 2011 - May 2015
Nashville Electric Service September 2005 - September 2011
Nashville Electric Service July 2003 - September 2005
Nashville Electric Service January 2001 - January 2003
Convergys March 2000 - December 2000
US Army August 1996 - July 1999
Skills
Ellipse, CADOPS, ..., Submittals, CAD, Microstation, AutoCAD, Engineering, Construction, Power Systems, Project Planning, Electric Power, Customer Service, Microsoft Office, Electricians, Electrical Engineering, Project Engineering, Electrical Design, MEP, SKM PowerTools, Bentley Microstation, Grounding, MicroStation, Substation
Education
Tennessee State University 2009 — 2015
Bachelor of Science (B.S.), Electrical Engineering with Mathematics Minor
Nashville State Community College 2001 — 2005
Associate of Science, Electrical Engineering Technologies
GTE Resident School 1997 — 1997
Vocational Certificate, Switchboard Systems Operator/Maintainer
Sarah Wilkerson's Convergys Experience July 2014 - Present
Job PST at Convergys
Industry Accounting
Experience
Convergys July 2014 - Present
Jackson Hewitt Tax Service Inc. December 2013 - April 2014
Alpine Access October 2013 - December 2013
Goodwill Industries International May 2013 - October 2013
Jackson Hewitt Tax Service 2011 - 2012
Southern Pride Truck Stop April 2010 - December 2010
Skills
Clerical Skills, Typing, 10,000 kph, Multi-line Phone, Phone Etiquette, Microsoft Technologies, Open Office, Work in A Fast Paced..., Adaptability, Flexibility, Customer Service, Customer Satisfaction, Scanners, Copying, Fax, Google Docs, Ten Key, Tax
Education
Murray State University 2012 — 2013
Business Administration and Management, General
Calloway County High School 1997 — 1999
Reidland high school
Convergys July 2014 - Present
Jackson Hewitt Tax Service Inc. December 2013 - April 2014
Alpine Access October 2013 - December 2013
Goodwill Industries International May 2013 - October 2013
Jackson Hewitt Tax Service 2011 - 2012
Southern Pride Truck Stop April 2010 - December 2010
Skills
Clerical Skills, Typing, 10,000 kph, Multi-line Phone, Phone Etiquette, Microsoft Technologies, Open Office, Work in A Fast Paced..., Adaptability, Flexibility, Customer Service, Customer Satisfaction, Scanners, Copying, Fax, Google Docs, Ten Key, Tax
Education
Murray State University 2012 — 2013
Business Administration and Management, General
Calloway County High School 1997 — 1999
Reidland high school
David C. Curry's Convergys Experience November 2009 - June 2013
Job Customer Service
Industry Banking
Experience
Fifth Third Bank December 2014 - Present
Fifth Third Bank January 2014 - December 2014
STARTEK July 2013 - December 2013
Convergys November 2009 - June 2013
Skills
Service Delivery, Transition Management, Contact Centers, Team Management, Offshoring, BPO, Customer Satisfaction, Performance Management, Resource Management, Sales, Sla, Vendor Management, Outsourcing, Team Building, Team Leadership, Leadership, Process Improvement, Customer Service, Call Centers
Education
College of Mount St. Joseph 1993 — 1995
incomplete, Chemistry
Northern Kentucky University
Fifth Third Bank December 2014 - Present
Fifth Third Bank January 2014 - December 2014
STARTEK July 2013 - December 2013
Convergys November 2009 - June 2013
Skills
Service Delivery, Transition Management, Contact Centers, Team Management, Offshoring, BPO, Customer Satisfaction, Performance Management, Resource Management, Sales, Sla, Vendor Management, Outsourcing, Team Building, Team Leadership, Leadership, Process Improvement, Customer Service, Call Centers
Education
College of Mount St. Joseph 1993 — 1995
incomplete, Chemistry
Northern Kentucky University
Andrew East's Convergys Experience October 2010 - August 2013
Job Experienced Manager/Supervisor
Industry Outsourcing/Offshoring
Experience
POMEROY October 2014 - Present
STARTEK September 2013 - August 2014
Convergys October 2010 - August 2013
Convergys February 2009 - October 2010
Convergys February 2007 - February 2009
Delta Air Lines June 2005 - May 2006
SIRS August 2003 - March 2005
Skills
Management, Call Centers, Methods and Procedures, Process Management, Change Management, Project Planning, Contact Centers, Training Delivery, Program Management, Time Management, Account Management, Client Services, Process Improvement, Relationship Management, Coaching, Customer Retention, Customer Experience, Customer Satisfaction, Data Analysis, Leadership, Outsourcing, CRM, Avaya, Customer Service, Team Leadership, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Team Building, Business Process..., Offshoring, SharePoint, Development & delivery..., Adaptability, Visio, Strategic Planning, Performance Management
Education
Northern Kentucky University 2003 — 2003
Undeclared
Morehead State University 2002 — 2002
Environmental Science
POMEROY October 2014 - Present
STARTEK September 2013 - August 2014
Convergys October 2010 - August 2013
Convergys February 2009 - October 2010
Convergys February 2007 - February 2009
Delta Air Lines June 2005 - May 2006
SIRS August 2003 - March 2005
Skills
Management, Call Centers, Methods and Procedures, Process Management, Change Management, Project Planning, Contact Centers, Training Delivery, Program Management, Time Management, Account Management, Client Services, Process Improvement, Relationship Management, Coaching, Customer Retention, Customer Experience, Customer Satisfaction, Data Analysis, Leadership, Outsourcing, CRM, Avaya, Customer Service, Team Leadership, Microsoft Excel, Microsoft Word, PowerPoint, Sales, Team Building, Business Process..., Offshoring, SharePoint, Development & delivery..., Adaptability, Visio, Strategic Planning, Performance Management
Education
Northern Kentucky University 2003 — 2003
Undeclared
Morehead State University 2002 — 2002
Environmental Science
Adam Schodron's Convergys Experience March 2012 - August 2012
Job Applications Support Engineer at Ross Imaging, Inc.
Industry Consumer Services
Experience
Ross Imaging, Inc. August 2013 - Present
Ross Imaging, Inc. September 2012 - August 2013
Convergys March 2012 - August 2012
University of Phoenix 2010 - 2012
Condon Oil Company September 2009 - July 2011
Skills
Typing, Cashiering, Answering Phones, Upselling, Inventory Management, Problem Solving, Creative Problem Solving, Collaborative Problem..., Great People Skills, Detail Orientation, Delegation, Outstanding Customer..., Microsoft Office 2010, Microsoft Dynamics, Lead Generation, Canvassing, Brand Development, Microsoft Office, Customer Service, Training, Microsoft Excel, Office 2010, Telephone Skills, Hardware Installation, Development &..., Productivity Software, Pre-Sales Consulting, Account Management
Education
University of Phoenix-Milwaukee Campus 2010 — 2012
Associate of Arts (A.A.), Foundations of Business, 3.4
Moraine Park Technical College 2003 — 2004
HSED, General
Ross Imaging, Inc. August 2013 - Present
Ross Imaging, Inc. September 2012 - August 2013
Convergys March 2012 - August 2012
University of Phoenix 2010 - 2012
Condon Oil Company September 2009 - July 2011
Skills
Typing, Cashiering, Answering Phones, Upselling, Inventory Management, Problem Solving, Creative Problem Solving, Collaborative Problem..., Great People Skills, Detail Orientation, Delegation, Outstanding Customer..., Microsoft Office 2010, Microsoft Dynamics, Lead Generation, Canvassing, Brand Development, Microsoft Office, Customer Service, Training, Microsoft Excel, Office 2010, Telephone Skills, Hardware Installation, Development &..., Productivity Software, Pre-Sales Consulting, Account Management
Education
University of Phoenix-Milwaukee Campus 2010 — 2012
Associate of Arts (A.A.), Foundations of Business, 3.4
Moraine Park Technical College 2003 — 2004
HSED, General
Darius Hill's Convergys Experience May 2013 - August 2013
Job Student at Murray State University
Industry Music
Experience
Murray State University April 2013 - Present
Wayfair May 2014 - August 2014
Convergys May 2013 - August 2013
Skills
Microsoft Office, Microsoft Word, PowerPoint, Research, Public Speaking, Time Management, Data Entry, Social Media, Customer Service, Event Planning
Education
Murray State University 2012 — 2016
Music Business
Murray State University April 2013 - Present
Wayfair May 2014 - August 2014
Convergys May 2013 - August 2013
Skills
Microsoft Office, Microsoft Word, PowerPoint, Research, Public Speaking, Time Management, Data Entry, Social Media, Customer Service, Event Planning
Education
Murray State University 2012 — 2016
Music Business
Darlene MacNeil-Cole's Convergys Experience 2004 - 2005
Job Financial Security Advisor Offering Life, Health, Group Insurance and Investments.
Industry Financial Services
Experience
Desjardins Financial Security Independent Network January 2015 - Present
Shannex Incorporated April 2013 - March 2014
Nova Scotia Community College June 2012 - March 2013
Halifax Regional School Board August 2008 - May 2012
Halifax Regional School Board May 2007 - August 2008
Halifax Regional School Board November 2006 - May 2007
Convergys 2004 - 2005
Rogers Communications July 2000 - March 2004
Rogers Communications July 2000 - November 2002
Skills
Performance Management, Leadership Development, Workshop Facilitation, Workforce Planning, Temporary Placement, Succession Planning, New Hire Orientations, HR Policies, Coaching, Staff Development, Adult Education, Personnel Management, Recruiting, Training, Human Resources, Employee Relations, HRIS, Leadership, Interviews, Onboarding, Employee Benefits, Employee Engagement, Management, Hiring, Policy, Strategic Planning, Strategy
Education
St. Francis Xavier University 2010 — 2012
Adult Education Certificate, Adult Education
Nova Scotia Community College
Advanced Diploma in Human Resources Management, Human Resources, Graduated with Honours
Atlantic Broadcasting Institute 1991 — 1993
Diploma in Broadcasting, Radio Broadcasting
Mount Saint Vincent University
Hants East Rural High
Desjardins Financial Security Independent Network January 2015 - Present
Shannex Incorporated April 2013 - March 2014
Nova Scotia Community College June 2012 - March 2013
Halifax Regional School Board August 2008 - May 2012
Halifax Regional School Board May 2007 - August 2008
Halifax Regional School Board November 2006 - May 2007
Convergys 2004 - 2005
Rogers Communications July 2000 - March 2004
Rogers Communications July 2000 - November 2002
Skills
Performance Management, Leadership Development, Workshop Facilitation, Workforce Planning, Temporary Placement, Succession Planning, New Hire Orientations, HR Policies, Coaching, Staff Development, Adult Education, Personnel Management, Recruiting, Training, Human Resources, Employee Relations, HRIS, Leadership, Interviews, Onboarding, Employee Benefits, Employee Engagement, Management, Hiring, Policy, Strategic Planning, Strategy
Education
St. Francis Xavier University 2010 — 2012
Adult Education Certificate, Adult Education
Nova Scotia Community College
Advanced Diploma in Human Resources Management, Human Resources, Graduated with Honours
Atlantic Broadcasting Institute 1991 — 1993
Diploma in Broadcasting, Radio Broadcasting
Mount Saint Vincent University
Hants East Rural High
Patricia Johnson (PJ) Patricia Johnson (PJ)'s Convergys Experience February 2004 - December 2007
Job Global Industry Analyst Relations Leader at Ciena
Industry Marketing and Advertising
Experience
Ciena March 2010 - Present
Hadassah January 2012 - 2014
Nortel May 2008 - May 2010
Forrester Research 2009 - 2010
Forrester Research 2009 - 2010
Convergys February 2004 - December 2007
Spherion January 2001 - February 2004
Trivest Partners June 1996 - January 2001
Sandoz September 1991 - May 1994
Skills
Telecommunications, Analyst Relations, Program Management, Media Relations, Strategy, Messaging, Integrated Marketing, Public Relations, Industry Analyst..., Product Marketing, Mobile Devices, Vendor Management, Leadership, Cross-functional Team..., Corporate Communications, Marketing, Strategic Partnerships, Crisis Communications
Education
Montclair State University 1991 — 1994
Ciena March 2010 - Present
Hadassah January 2012 - 2014
Nortel May 2008 - May 2010
Forrester Research 2009 - 2010
Forrester Research 2009 - 2010
Convergys February 2004 - December 2007
Spherion January 2001 - February 2004
Trivest Partners June 1996 - January 2001
Sandoz September 1991 - May 1994
Skills
Telecommunications, Analyst Relations, Program Management, Media Relations, Strategy, Messaging, Integrated Marketing, Public Relations, Industry Analyst..., Product Marketing, Mobile Devices, Vendor Management, Leadership, Cross-functional Team..., Corporate Communications, Marketing, Strategic Partnerships, Crisis Communications
Education
Montclair State University 1991 — 1994
Kendy Masson Kendy Masson's Convergys Experience July 2012 - December 2012
Job Hotel Reservation Agents at Trust International
Industry Hospitality
Experience
Trust International May 2015 - Present
Global Travel International October 2014 - May 2015
Wyndham Vacation Ownership December 2013 - September 2014
Wyndham Vacation Ownership December 2012 - December 2013
Convergys July 2012 - December 2012
S.K.I. Beer December 2010 - July 2012
Outsource LLC October 2008 - November 2010
Skills
Customer Satisfaction, Access, Troubleshooting, Teamwork, Microsoft Excel, Invoicing, Telecommunications, Windows, Call Centers, Hotel Booking, Customer Service, Data Entry, Outlook, Microsoft Office, Training, Time Management, Microsoft Word, Sales, PowerPoint, Team Building, Process Scheduler, Social Networking
Education
Monroe College-New Rochelle 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Trust International May 2015 - Present
Global Travel International October 2014 - May 2015
Wyndham Vacation Ownership December 2013 - September 2014
Wyndham Vacation Ownership December 2012 - December 2013
Convergys July 2012 - December 2012
S.K.I. Beer December 2010 - July 2012
Outsource LLC October 2008 - November 2010
Skills
Customer Satisfaction, Access, Troubleshooting, Teamwork, Microsoft Excel, Invoicing, Telecommunications, Windows, Call Centers, Hotel Booking, Customer Service, Data Entry, Outlook, Microsoft Office, Training, Time Management, Microsoft Word, Sales, PowerPoint, Team Building, Process Scheduler, Social Networking
Education
Monroe College-New Rochelle 2008 — 2012
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
Kiran Kala Kiran Kala's Convergys Experience 2003 - 2009
Job Driving Value With Advanced Analytics
Industry Information Technology and Services
Experience
Intuceo 2012 - Present
icubecsi 2008 - Present
NorthGate Arinso (Prior Convergys HRM) 2009 - 2012
Convergys 2003 - 2009
KPMG Consulting September 2000 - 2001
Citi 1996 - 2000
IBM 1992 - 1996
Skills
Business Intelligence..., Application Lifecycle..., SAP HR, Managerial Finance, IT Operations, Resource Management, Global Delivery, Data Warehousing, Analytics, Enterprise Search, Knowledge-based Systems, Information Architecture, Information Management, Program Management, Customer Engagement, Applications Delivery, Enterprise Architecture, ERP Implementations, Project Portfolio..., IT Outsourcing, Offshore Management, Business Process..., Business Development, Business Intelligence, Integration, Strategy, Change Management, SAP, Data Migration, Business Process, Management, Service Delivery
Education
Nova Southeastern University 1998 — 2000
MBA
Motilal Nehru National Institute Of Technology 1982 — 1986
Bachelor's degree
NIT allahabad
NIT allahabad
Intuceo 2012 - Present
icubecsi 2008 - Present
NorthGate Arinso (Prior Convergys HRM) 2009 - 2012
Convergys 2003 - 2009
KPMG Consulting September 2000 - 2001
Citi 1996 - 2000
IBM 1992 - 1996
Skills
Business Intelligence..., Application Lifecycle..., SAP HR, Managerial Finance, IT Operations, Resource Management, Global Delivery, Data Warehousing, Analytics, Enterprise Search, Knowledge-based Systems, Information Architecture, Information Management, Program Management, Customer Engagement, Applications Delivery, Enterprise Architecture, ERP Implementations, Project Portfolio..., IT Outsourcing, Offshore Management, Business Process..., Business Development, Business Intelligence, Integration, Strategy, Change Management, SAP, Data Migration, Business Process, Management, Service Delivery
Education
Nova Southeastern University 1998 — 2000
MBA
Motilal Nehru National Institute Of Technology 1982 — 1986
Bachelor's degree
NIT allahabad
NIT allahabad
Gary Gersten Gary Gersten's Convergys Experience May 2011 - April 2014
Job Center Director at ADT
Industry Financial Services
Experience
ADT May 2014 - Present
Convergys May 2011 - April 2014
Citigroup June 2009 - May 2011
Florida Blue January 2009 - March 2009
Citigroup/Citistreet February 2006 - November 2008
Citigroup/Citicards May 2001 - February 2006
Convergys February 1999 - May 2001
Skills
Outsourcing, CRM, Call Centers, Performance Management, Operations Management, Leadership, Strategy, Call Center, Customer Satisfaction, Process Improvement, Customer Experience, Banking, Vendor Management, Training, Employee Benefits, Project Management, 401k, Team Building, Employee Relations, Human Resources, Management, Relationship Management, BPO, Interviews, Client Services, Financial Services, Start-ups, Customer Retention, Strategic Planning, Sales, Finance, Time Management, Credit Cards, Workforce Management, Customer Service, Healthcare, Pensions, Mortgage Banking, Residential Mortgages, Budgets, Sales Operations, Coaching, Sales Management, New Business Development, Manage Client...
Education
Monmouth University 1988 — 1992
M.B.A., Management
The College of New Jersey 1984 — 1988
B.S., Business Management, Marketing
ADT May 2014 - Present
Convergys May 2011 - April 2014
Citigroup June 2009 - May 2011
Florida Blue January 2009 - March 2009
Citigroup/Citistreet February 2006 - November 2008
Citigroup/Citicards May 2001 - February 2006
Convergys February 1999 - May 2001
Skills
Outsourcing, CRM, Call Centers, Performance Management, Operations Management, Leadership, Strategy, Call Center, Customer Satisfaction, Process Improvement, Customer Experience, Banking, Vendor Management, Training, Employee Benefits, Project Management, 401k, Team Building, Employee Relations, Human Resources, Management, Relationship Management, BPO, Interviews, Client Services, Financial Services, Start-ups, Customer Retention, Strategic Planning, Sales, Finance, Time Management, Credit Cards, Workforce Management, Customer Service, Healthcare, Pensions, Mortgage Banking, Residential Mortgages, Budgets, Sales Operations, Coaching, Sales Management, New Business Development, Manage Client...
Education
Monmouth University 1988 — 1992
M.B.A., Management
The College of New Jersey 1984 — 1988
B.S., Business Management, Marketing
Doyle Clark Doyle Clark's Convergys Experience March 2006 - June 2007
Job Freelance Editor
Industry Online Media
Experience
Clarksville IT April 2011 - April 2013
Best Buy Stores, Inc August 2009 - April 2011
Circuit City Stores, Inc July 2007 - April 2009
Convergys March 2006 - June 2007
Skills
Computer Hardware, Troubleshooting, Networking, Windows XP, Technical Support, Windows 7, Microsoft Office, Hardware, Windows Server, Operating Systems, Windows, Customer Service, Security, Social Engineering, Sales, Time Management, Management, Leadership, Mac OS
Education
Nashville State Community College 2012 — 2014
Associates of Applied Science, General Technology, 3.118
Tennessee College of Applied Technology 2002 — 2003
Microcomputer and Networking Specialist, Computer Operations and Network Systems
Houston County High School 1997 — 2001
High School Diploma, History
Clarksville IT April 2011 - April 2013
Best Buy Stores, Inc August 2009 - April 2011
Circuit City Stores, Inc July 2007 - April 2009
Convergys March 2006 - June 2007
Skills
Computer Hardware, Troubleshooting, Networking, Windows XP, Technical Support, Windows 7, Microsoft Office, Hardware, Windows Server, Operating Systems, Windows, Customer Service, Security, Social Engineering, Sales, Time Management, Management, Leadership, Mac OS
Education
Nashville State Community College 2012 — 2014
Associates of Applied Science, General Technology, 3.118
Tennessee College of Applied Technology 2002 — 2003
Microcomputer and Networking Specialist, Computer Operations and Network Systems
Houston County High School 1997 — 2001
High School Diploma, History
Lisa Rollhaus's Convergys Experience November 2008 - July 2010
Job Collection Specialist at Client Services Incorporated
Industry Banking
Experience
Client Services Incorporated November 2013 - Present
Intergity Solutions April 2013 - October 2013
Capital One October 2012 - March 2013
North Texas Tollway Authority November 2010 - October 2012
Convergys November 2008 - July 2010
Five Point Power August 2004 - September 2006
Kohls January 2001 - January 2003
Citicorp / Citigroup July 1997 - July 1998
Skills
Transportation, Customer Service, Inventory Management, Outlook, Microsoft Office, Phone Skills, Microsoft Word, Customer Satisfaction, Microsoft Excel, Cashiering, Call Center, PowerPoint, Training, Data Entry, Sales, Process Scheduler, Phone Etiquette, Process Improvement
Education
Missouri State University 1992 — 1997
Bachelor of Science (BS), Secondary Education and Teaching
Southwest Missouri State University 1992 — 1997
B.S, Education; Spanish and French
Client Services Incorporated November 2013 - Present
Intergity Solutions April 2013 - October 2013
Capital One October 2012 - March 2013
North Texas Tollway Authority November 2010 - October 2012
Convergys November 2008 - July 2010
Five Point Power August 2004 - September 2006
Kohls January 2001 - January 2003
Citicorp / Citigroup July 1997 - July 1998
Skills
Transportation, Customer Service, Inventory Management, Outlook, Microsoft Office, Phone Skills, Microsoft Word, Customer Satisfaction, Microsoft Excel, Cashiering, Call Center, PowerPoint, Training, Data Entry, Sales, Process Scheduler, Phone Etiquette, Process Improvement
Education
Missouri State University 1992 — 1997
Bachelor of Science (BS), Secondary Education and Teaching
Southwest Missouri State University 1992 — 1997
B.S, Education; Spanish and French
Melissa Cabrera's Convergys Experience March 2008 - February 2010
Job Director, Communication Consulting at Fidelity Investments
Industry Financial Services
Experience
Fidelity Investments July 2014 - Present
Fidelity Investments May 2011 - July 2014
Convergys March 2008 - February 2010
Convergys April 2006 - February 2008
Girl Scouts of Western Ohio January 2001 - April 2006
Girl Scouts of Western Ohio September 1999 - January 2001
Data Recognition Corporation January 1998 - September 1999
Skills
Corporate Communications, Media Relations, Employee Engagement, Employee Benefits, Strategy, Strategic Communications, Internal Communications, Retirement Planning, Project Management, Communications Planning, Marketing Communications, Training, Crisis Communications, Communication Training, Speech Writing, Thought Leadership, Press Releases, Newsletters, Public Relations, Copywriting, Training Delivery, Editing, Reputation Management
Education
Morehead State University 1993 — 1997
BA, Communications
Professional Development Seminars
Topics including public relations, business writing, editing, social media, project management, etc.
Fidelity Investments July 2014 - Present
Fidelity Investments May 2011 - July 2014
Convergys March 2008 - February 2010
Convergys April 2006 - February 2008
Girl Scouts of Western Ohio January 2001 - April 2006
Girl Scouts of Western Ohio September 1999 - January 2001
Data Recognition Corporation January 1998 - September 1999
Skills
Corporate Communications, Media Relations, Employee Engagement, Employee Benefits, Strategy, Strategic Communications, Internal Communications, Retirement Planning, Project Management, Communications Planning, Marketing Communications, Training, Crisis Communications, Communication Training, Speech Writing, Thought Leadership, Press Releases, Newsletters, Public Relations, Copywriting, Training Delivery, Editing, Reputation Management
Education
Morehead State University 1993 — 1997
BA, Communications
Professional Development Seminars
Topics including public relations, business writing, editing, social media, project management, etc.
Shu-jiuan Liang's Convergys Experience 2001 - 2006
Job Project Manager Specialist at FIS
Industry Information Technology and Services
Experience
FIS September 2015 - Present
Intersys Consulting, Inc. July 2015 - September 2015
GalaxE Solutions September 2013 - June 2015
Sogeti January 2012 - September 2013
Comverse 2006 - 2011
Convergys 2001 - 2006
China Motor Corporation 1996 - 1998
Skills
Business Analysis, Process Engineering, Team Building, Requirements Management, Analysis, Software Project..., Program Management, Telecommunications, Integration, Requirements Analysis, Project Management, Cross-functional Team..., Process Improvement, Product Management, Team Management, PMP, Vendor Management, Change Management, PMO, Agile Project Management, Certified Scrum Master..., Scrum, Agile Methodologies, Management, SDLC, Cloud Computing, Software Development, CRM, Quality Assurance, Project Delivery, Pre-sales, Mobile Devices, Wireless, Testing, Architectures, Project Portfolio...
Education
Purdue University 1998 — 2000
MSE, Electrical and Computer Engineering
National Cheng Kung University 1994 — 1996
MBA, Business Administration
National Chiao Tung University 1989 — 1993
BS, Mechanical Engineering
FIS September 2015 - Present
Intersys Consulting, Inc. July 2015 - September 2015
GalaxE Solutions September 2013 - June 2015
Sogeti January 2012 - September 2013
Comverse 2006 - 2011
Convergys 2001 - 2006
China Motor Corporation 1996 - 1998
Skills
Business Analysis, Process Engineering, Team Building, Requirements Management, Analysis, Software Project..., Program Management, Telecommunications, Integration, Requirements Analysis, Project Management, Cross-functional Team..., Process Improvement, Product Management, Team Management, PMP, Vendor Management, Change Management, PMO, Agile Project Management, Certified Scrum Master..., Scrum, Agile Methodologies, Management, SDLC, Cloud Computing, Software Development, CRM, Quality Assurance, Project Delivery, Pre-sales, Mobile Devices, Wireless, Testing, Architectures, Project Portfolio...
Education
Purdue University 1998 — 2000
MSE, Electrical and Computer Engineering
National Cheng Kung University 1994 — 1996
MBA, Business Administration
National Chiao Tung University 1989 — 1993
BS, Mechanical Engineering
JASON H NELSON JASON H NELSON's Convergys Experience December 2011 - June 2012
Job Advanced Technical Support Engineer at Symantec
Industry Computer Software
Experience
Symantec June 2012 - Present
Convergys December 2011 - June 2012
SPRINT / T-CELLULAR February 2010 - December 2011
Skills
Management, Technical Support, Virtualization, Disaster Recovery, VMware, Windows Server, Storage, SAN, Troubleshooting, Cloud Computing, Servers, Enterprise Software, Operating Systems
Education
Monroe Community College 1999 — 1999
Associate of Arts and Sciences (AAS), Electrical, Electronic and Communications Engineering Technology/Technician
Symantec June 2012 - Present
Convergys December 2011 - June 2012
SPRINT / T-CELLULAR February 2010 - December 2011
Skills
Management, Technical Support, Virtualization, Disaster Recovery, VMware, Windows Server, Storage, SAN, Troubleshooting, Cloud Computing, Servers, Enterprise Software, Operating Systems
Education
Monroe Community College 1999 — 1999
Associate of Arts and Sciences (AAS), Electrical, Electronic and Communications Engineering Technology/Technician
Whitney Lawson Whitney Lawson's Convergys Experience April 2010 - March 2012
Job Zirtual Assistant at Zirtual
Industry Telecommunications
Experience
Freelance Virtual Assistant July 2015 - Present
Zirtual November 2013 - July 2015
T.D.C 2012 - July 2012
Convergys April 2010 - March 2012
Kavanaugh CallCenter Group 2006 - 2010
Belterra Casino Resort & Spa 2004 - 2006
Skills
Resume Writing, Screening Resumes, Research, Computer Information..., Recruiting, Typing, Microsoft Office, Crew Scheduling, Phone Skills, Phone Etiquette, Problem Solving, Customer Service, Hospitality, Internet, Negotiation, Social Networking, Organization, Creative Writing, Career Management, Budgets, Strategy, Human Resources, Interviews
Education
Southwest Virginia Community College 2014 — 2016
Radiography, Radiologic Technology/Science - Radiographer
Mountain Empire Community College 2012 — 2016
Radiography Technologist, Radiologic Technology/Science - Radiographer, 3.7
Lee County Career/Technical Center 2001 — 2003
Advanced Accounting Certificate, Accounting
Lee High School Ben Hur, VA 1999 — 2003
General Studies Diploma, General High School Diploma
Freelance Virtual Assistant July 2015 - Present
Zirtual November 2013 - July 2015
T.D.C 2012 - July 2012
Convergys April 2010 - March 2012
Kavanaugh CallCenter Group 2006 - 2010
Belterra Casino Resort & Spa 2004 - 2006
Skills
Resume Writing, Screening Resumes, Research, Computer Information..., Recruiting, Typing, Microsoft Office, Crew Scheduling, Phone Skills, Phone Etiquette, Problem Solving, Customer Service, Hospitality, Internet, Negotiation, Social Networking, Organization, Creative Writing, Career Management, Budgets, Strategy, Human Resources, Interviews
Education
Southwest Virginia Community College 2014 — 2016
Radiography, Radiologic Technology/Science - Radiographer
Mountain Empire Community College 2012 — 2016
Radiography Technologist, Radiologic Technology/Science - Radiographer, 3.7
Lee County Career/Technical Center 2001 — 2003
Advanced Accounting Certificate, Accounting
Lee High School Ben Hur, VA 1999 — 2003
General Studies Diploma, General High School Diploma
Albina Tejada Albina Tejada's Convergys Experience April 2000 - May 2002
Job Owner Care Supervisor at Wyndham Vacation Ownership
Industry Hospitality
Experience
Wyndham Vacation Ownership March 2013 - Present
Wyndham Vacation Ownership January 2013 - March 2013
Wyndham Vacation Ownership May 2011 - January 2013
Wyndham Vacation Ownership November 2010 - May 2011
T-Mobile April 2003 - October 2010
Convergys April 2000 - May 2002
Skills
Supervisory Skills, Computers, Computer Proficiency, Computer Science, Service Excellence, Coaching, Employee Training, Behavioral Interviewing, Quality Assurance, Escalation Resolution, Time Management, Project Management, Customer Service, Call Centers, Service Quality, Training, Customer Satisfaction, Sales, Budgets, Management, Interviews, Process Scheduler, Human Resources, Leadership, Inventory Management, Team Building, Call Center Development, Customer Experience, Customer Retention, Employee Relations, Hospitality, Process Improvement, Team Leadership, Conflict Resolution, Hiring, Payroll, Account Management, Avaya, Outlook, Performance Management, Recruiting, Telecommunications, Troubleshooting, Workforce Management
Education
Missouri State University 2011 — 2014
Bachelor's degree, Computer and Information Sciences, General
South Texas College 2002 — 2003
The University of Texas-Pan American 1996 — 1998
Wyndham Vacation Ownership March 2013 - Present
Wyndham Vacation Ownership January 2013 - March 2013
Wyndham Vacation Ownership May 2011 - January 2013
Wyndham Vacation Ownership November 2010 - May 2011
T-Mobile April 2003 - October 2010
Convergys April 2000 - May 2002
Skills
Supervisory Skills, Computers, Computer Proficiency, Computer Science, Service Excellence, Coaching, Employee Training, Behavioral Interviewing, Quality Assurance, Escalation Resolution, Time Management, Project Management, Customer Service, Call Centers, Service Quality, Training, Customer Satisfaction, Sales, Budgets, Management, Interviews, Process Scheduler, Human Resources, Leadership, Inventory Management, Team Building, Call Center Development, Customer Experience, Customer Retention, Employee Relations, Hospitality, Process Improvement, Team Leadership, Conflict Resolution, Hiring, Payroll, Account Management, Avaya, Outlook, Performance Management, Recruiting, Telecommunications, Troubleshooting, Workforce Management
Education
Missouri State University 2011 — 2014
Bachelor's degree, Computer and Information Sciences, General
South Texas College 2002 — 2003
The University of Texas-Pan American 1996 — 1998
Deanna Martin Deanna Martin's Convergys Experience June 1986 - April 1994
Job Manager, Contact Center, Insperity Inc.
Industry Hospital & Health Care
Experience
Insperity, Inc June 2008 - Present
UnitedHealthcare August 2005 - August 2007
United Behavioral Health January 2005 - January 2007
CAPGEMINI ENERGY/ TXU January 2004 - January 2005
INTEGRATED SALES SOLUTIONS, INC January 1998 - January 2004
EXCEL COMMUNICATIONS INC January 1996 - January 1998
MATRIXX MARKETING January 1995 - January 1996
PERRIER GROUP OF AMERICA January 1994 - January 1995
Convergys June 1986 - April 1994
AT& T AMERICAN TRANSTECH January 1986 - January 1994
Skills
Process Improvement, Performance Management, CRM, Call Centers, Training, Employee Benefits, Human Resources, Recruiting, Employee Relations, Management, Program Management, Sourcing, Customer Satisfaction, Operations Management, New Business Development, Talent Acquisition, Interviews, Employee Training, Team Building, Customer Service, Applicant Tracking..., Budgets, Sales, Time Management, Software Documentation, Start-ups, Customer Experience, Hiring, Leadership, Employee Engagement
Education
Mott Community College 1982 — 1983
Business Management
Mott Community College 1982 — 1983
Business Management
Northern High School 1980 — 1982
Diploma, Academic
Insperity, Inc June 2008 - Present
UnitedHealthcare August 2005 - August 2007
United Behavioral Health January 2005 - January 2007
CAPGEMINI ENERGY/ TXU January 2004 - January 2005
INTEGRATED SALES SOLUTIONS, INC January 1998 - January 2004
EXCEL COMMUNICATIONS INC January 1996 - January 1998
MATRIXX MARKETING January 1995 - January 1996
PERRIER GROUP OF AMERICA January 1994 - January 1995
Convergys June 1986 - April 1994
AT& T AMERICAN TRANSTECH January 1986 - January 1994
Skills
Process Improvement, Performance Management, CRM, Call Centers, Training, Employee Benefits, Human Resources, Recruiting, Employee Relations, Management, Program Management, Sourcing, Customer Satisfaction, Operations Management, New Business Development, Talent Acquisition, Interviews, Employee Training, Team Building, Customer Service, Applicant Tracking..., Budgets, Sales, Time Management, Software Documentation, Start-ups, Customer Experience, Hiring, Leadership, Employee Engagement
Education
Mott Community College 1982 — 1983
Business Management
Mott Community College 1982 — 1983
Business Management
Northern High School 1980 — 1982
Diploma, Academic
Gene Cutak Gene Cutak's Convergys Experience 2010 - 2010
Job IT Project Manager at State of Utah Dept of Technology Services
Industry Financial Services
Experience
State of Utah - Dept of Technology Services June 2014 - Present
Department of Technology Services for the State of Utah January 2013 - Present
American Express January 2011 - December 2012
Convergys 2010 - 2010
American Express March 2008 - July 2009
American Express March 2004 - March 2008
CitiFinancial 1986 - 2002
Skills
Objection Handling, Management, Analysis, Testing, Quality Assurance, Process Improvement, Six Sigma, Risk Management, Management Consulting, Program Management, Leadership, Cross-functional Team..., Project Planning, Team Building, Forecasting, Business Development, Business Strategy, Operations Management, CRM, Training, SDLC, Business Analysis, Project Management, Business Process, Requirements Gathering
Education
Missouri State University 1983 — 1987
Bachelor's degree, Finance, General
St Marys High School
State of Utah - Dept of Technology Services June 2014 - Present
Department of Technology Services for the State of Utah January 2013 - Present
American Express January 2011 - December 2012
Convergys 2010 - 2010
American Express March 2008 - July 2009
American Express March 2004 - March 2008
CitiFinancial 1986 - 2002
Skills
Objection Handling, Management, Analysis, Testing, Quality Assurance, Process Improvement, Six Sigma, Risk Management, Management Consulting, Program Management, Leadership, Cross-functional Team..., Project Planning, Team Building, Forecasting, Business Development, Business Strategy, Operations Management, CRM, Training, SDLC, Business Analysis, Project Management, Business Process, Requirements Gathering
Education
Missouri State University 1983 — 1987
Bachelor's degree, Finance, General
St Marys High School
Alex Spears's Convergys Experience July 2014 - Present
Job Business Development Associate at Convergys
Industry Computer Hardware
Experience
Convergys July 2014 - Present
Milwaukee PC July 2012 - Present
Signature Business technologies January 2009 - December 2011
West Business Services November 2010 - November 2011
Skills
Account Management, Customer Service, Technical Service, Sales, Direct Sales, Cold Calling, Sales Process, Solution Selling, Sales Management, Customer Satisfaction, B2B, Call Center, Sales Operations, Sales Presentations, Telemarketing, Outside Sales, Customer Retention, Selling, New Business Development, Lead Generation, Team Leadership, Pricing, Customer Experience, Negotiation, POS
Education
Morehead State University 1989 — 1990
Northern Kentucky University 1988 — 1989
Convergys July 2014 - Present
Milwaukee PC July 2012 - Present
Signature Business technologies January 2009 - December 2011
West Business Services November 2010 - November 2011
Skills
Account Management, Customer Service, Technical Service, Sales, Direct Sales, Cold Calling, Sales Process, Solution Selling, Sales Management, Customer Satisfaction, B2B, Call Center, Sales Operations, Sales Presentations, Telemarketing, Outside Sales, Customer Retention, Selling, New Business Development, Lead Generation, Team Leadership, Pricing, Customer Experience, Negotiation, POS
Education
Morehead State University 1989 — 1990
Northern Kentucky University 1988 — 1989
Asha Folks Asha Folks's Convergys Experience August 2013 - Present
Job Operations Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2013 - Present
Convergys October 2012 - August 2013
Convergys November 2010 - October 2012
Skills
Management, Quality evaluator, Team Building, Production Managment, Leadership, Sales, Call Centers, Performance Management, Team Management, Outsourcing, Training, Recruiting, Vendor Management, Team Leadership, Service Delivery, Customer Satisfaction, Customer Service, Employee Engagement, Process Improvement
Education
University of North Carolina at Charlotte 2009 — 2014
Monterey Peninsula College 1995 — 1998
Associate's degree, Psychology
Convergys August 2013 - Present
Convergys October 2012 - August 2013
Convergys November 2010 - October 2012
Skills
Management, Quality evaluator, Team Building, Production Managment, Leadership, Sales, Call Centers, Performance Management, Team Management, Outsourcing, Training, Recruiting, Vendor Management, Team Leadership, Service Delivery, Customer Satisfaction, Customer Service, Employee Engagement, Process Improvement
Education
University of North Carolina at Charlotte 2009 — 2014
Monterey Peninsula College 1995 — 1998
Associate's degree, Psychology
Darnell Jenkins's Convergys Experience May 2009 - February 2010
Job OSHA Recordkeeping Auditor for UPS
Industry Human Resources
Experience
Scentsy, Inc. August 2012 - Present
UPS August 2011 - Present
Convergys May 2009 - February 2010
Synerprise Consulting Services Inc July 2007 - April 2009
Skills
Auditing, Internal Audit, Financial Analysis, Process Improvement, Microsoft Excel, Collections, A/R collections, Account Reconciliation, Invoicing, PeopleSoft, Marketing, Leadership, Fundraising
Education
Southwest Missouri State University
University of Phoenix-Kansas City Campus
Westport
Scentsy, Inc. August 2012 - Present
UPS August 2011 - Present
Convergys May 2009 - February 2010
Synerprise Consulting Services Inc July 2007 - April 2009
Skills
Auditing, Internal Audit, Financial Analysis, Process Improvement, Microsoft Excel, Collections, A/R collections, Account Reconciliation, Invoicing, PeopleSoft, Marketing, Leadership, Fundraising
Education
Southwest Missouri State University
University of Phoenix-Kansas City Campus
Westport
Teri Gramke Teri Gramke's Convergys Experience 2008 - 2012
Job Business Development at Convergys Analytics
Industry Marketing and Advertising
Experience
Convergys Analytics 2013 - Present
Convergys 2008 - 2012
Convergys 2006 - 2008
Cincinnati Bell 2000 - 2001
Cincinnati Bell 1999 - 2000
Cincinnati Bell 1998 - 1999
Cincinnati Bell 1995 - 1998
Skills
Marketing Communications, Marketing Management, Integrated Marketing, Marketing Strategy, Marketing, Strategy, Product Marketing, Thought Leadership, Digital Marketing, Product Management, Cross-functional Team..., Market Research, Direct Marketing, Creative Direction, Content Marketing, Social Media, Marketing Research, Content Development, Internal Communications, Leadership, B2B Marketing, Product Development, Email Marketing, Strategic Communications, Cross-functional..., Copywriting, Digital Strategy, Demand Generation, Newsletters, Customer Experience, Segmentation, CRM
Education
Xavier University - School of Business Administration
MBA, Marketing
College of Mount St. Joseph
BA, Business Administration/ Communications
Convergys Analytics 2013 - Present
Convergys 2008 - 2012
Convergys 2006 - 2008
Cincinnati Bell 2000 - 2001
Cincinnati Bell 1999 - 2000
Cincinnati Bell 1998 - 1999
Cincinnati Bell 1995 - 1998
Skills
Marketing Communications, Marketing Management, Integrated Marketing, Marketing Strategy, Marketing, Strategy, Product Marketing, Thought Leadership, Digital Marketing, Product Management, Cross-functional Team..., Market Research, Direct Marketing, Creative Direction, Content Marketing, Social Media, Marketing Research, Content Development, Internal Communications, Leadership, B2B Marketing, Product Development, Email Marketing, Strategic Communications, Cross-functional..., Copywriting, Digital Strategy, Demand Generation, Newsletters, Customer Experience, Segmentation, CRM
Education
Xavier University - School of Business Administration
MBA, Marketing
College of Mount St. Joseph
BA, Business Administration/ Communications
Jennifer (Hines) Chu Jennifer (Hines) Chu's Convergys Experience July 2010 - August 2011
Job Currently searching for a Sales and Marketing Services position in Saint Louis, MO
Industry Marketing and Advertising
Experience
Advanced ICU Care January 2012 - July 2015
American Direct Marketing Resources, LLC August 2011 - January 2012
Convergys July 2010 - August 2011
Wells Fargo Advisors November 2008 - December 2009
experiEmotive analytics August 2008 - July 2009
Hyson International Inc., Cybercon February 2005 - February 2007
CareersInFood.com January 2004 - November 2004
MCI December 2002 - January 2004
Fairfield Resorts - Cendant June 2001 - December 2002
Skills
Email Marketing, Marketing, Strategic Planning, Advertising, Direct Marketing, Salesforce.com, Public Relations, Competitive Analysis, Lead Generation
Education
Webster University
MA-Marketing, MBA, Marketing
Missouri State University
BS, Marketing, Advertising, Promotion
Advanced ICU Care January 2012 - July 2015
American Direct Marketing Resources, LLC August 2011 - January 2012
Convergys July 2010 - August 2011
Wells Fargo Advisors November 2008 - December 2009
experiEmotive analytics August 2008 - July 2009
Hyson International Inc., Cybercon February 2005 - February 2007
CareersInFood.com January 2004 - November 2004
MCI December 2002 - January 2004
Fairfield Resorts - Cendant June 2001 - December 2002
Skills
Email Marketing, Marketing, Strategic Planning, Advertising, Direct Marketing, Salesforce.com, Public Relations, Competitive Analysis, Lead Generation
Education
Webster University
MA-Marketing, MBA, Marketing
Missouri State University
BS, Marketing, Advertising, Promotion
Shayne Estrada Shayne Estrada's Convergys Experience January 2001 - May 2003
Job Director IT Resource and Financial Services at Humana
Industry Information Technology and Services
Experience
Humana November 2014 - Present
Kaiser Permanente IT November 2012 - November 2014
Vantiv March 2010 - December 2012
FirstGroup America March 2008 - March 2009
First Group April 2009 - 2009
Convergys Corporation May 2003 - February 2008
Convergys January 2001 - May 2003
Western & Southern Financial Group January 2000 - December 2000
Convergys June 1997 - December 1999
Skills
Forecasting, Budgeting, Cross-functional Team..., Vendor Management, P&L Management, Requirements Analysis, Budgets, SDLC, Analysis, Leadership, Management, Business Process..., Team Building, Financial Analysis, Finance, Project Management, Mergers & Acquisitions, Business Analysis, Software Documentation, Telecommunications
Education
Northern Kentucky University 2011 — 2012
Master Certification, Business Informatics
University of Cincinnati College of Business 2001 — 2004
MBA, Finance
Northern Kentucky University 1992 — 1994
BS, Mathematics
Muskingum College 1987 — 1992
BA, History
Philo High School 1984 — 1987
Humana November 2014 - Present
Kaiser Permanente IT November 2012 - November 2014
Vantiv March 2010 - December 2012
FirstGroup America March 2008 - March 2009
First Group April 2009 - 2009
Convergys Corporation May 2003 - February 2008
Convergys January 2001 - May 2003
Western & Southern Financial Group January 2000 - December 2000
Convergys June 1997 - December 1999
Skills
Forecasting, Budgeting, Cross-functional Team..., Vendor Management, P&L Management, Requirements Analysis, Budgets, SDLC, Analysis, Leadership, Management, Business Process..., Team Building, Financial Analysis, Finance, Project Management, Mergers & Acquisitions, Business Analysis, Software Documentation, Telecommunications
Education
Northern Kentucky University 2011 — 2012
Master Certification, Business Informatics
University of Cincinnati College of Business 2001 — 2004
MBA, Finance
Northern Kentucky University 1992 — 1994
BS, Mathematics
Muskingum College 1987 — 1992
BA, History
Philo High School 1984 — 1987
Vinnie Makkar MCP, MCTS Vinnie Makkar MCP, MCTS's Convergys Experience 2000 - 2001
Job Business Systems Analyst at STARLIMS, an Abbott Company
Industry Information Technology and Services
Experience
Abbott Informatics November 2011 - Present
Aplifi March 2011 - November 2011
Snackable Media July 2009 - March 2011
OmniComm Systems July 2007 - April 2009
Convergys 2000 - 2001
Oracle 1998 - 2000
Skills
Microsoft SQL Server, Databases, Quality Assurance, XML, Oracle, T-SQL, Business Analysis, SQL, Integration, Crystal Reports, Software Development, .NET, PL/SQL, IIS, Software Documentation, SSRS, Systems Analysis, Agile Methodologies, Software Project..., Visio, CRM, SDLC, C#, JavaScript, Data Warehousing, Technical Analysis, Database Administration, Web Development, Clinical Trials, JIRA, EDC, Technical Support, ASP, SSIS, Database Design, Web Applications, Problem Solving, Report Writing, System Testing, Confluence, Bugzilla, Selenium, Wikis, Gap Analysis, Business Requirements, STARLIMS, Requirements Analysis, SharePoint
Education
University of Central Florida 1995 — 1998
Nagpur University 1989 — 1992
B.E.
Kendriya Vidyalaya 1981 — 1987
Abbott Informatics November 2011 - Present
Aplifi March 2011 - November 2011
Snackable Media July 2009 - March 2011
OmniComm Systems July 2007 - April 2009
Convergys 2000 - 2001
Oracle 1998 - 2000
Skills
Microsoft SQL Server, Databases, Quality Assurance, XML, Oracle, T-SQL, Business Analysis, SQL, Integration, Crystal Reports, Software Development, .NET, PL/SQL, IIS, Software Documentation, SSRS, Systems Analysis, Agile Methodologies, Software Project..., Visio, CRM, SDLC, C#, JavaScript, Data Warehousing, Technical Analysis, Database Administration, Web Development, Clinical Trials, JIRA, EDC, Technical Support, ASP, SSIS, Database Design, Web Applications, Problem Solving, Report Writing, System Testing, Confluence, Bugzilla, Selenium, Wikis, Gap Analysis, Business Requirements, STARLIMS, Requirements Analysis, SharePoint
Education
University of Central Florida 1995 — 1998
Nagpur University 1989 — 1992
B.E.
Kendriya Vidyalaya 1981 — 1987
Julie Qualls Julie Qualls's Convergys Experience July 2011 - December 2012
Job Market Researcher at Environmental Water Systems, Inc.
Industry Consumer Services
Experience
Environmental Water Systems, Inc. January 2015 - Present
Frontier Basement Systems September 2014 - November 2014
First Advantage Bank (FABK) December 2012 - August 2014
Convergys July 2011 - December 2012
Red River Sirens March 2010 - July 2011
Kodak Qualex December 2008 - April 2011
Buddha Bottoms February 2007 - August 2008
Skills
Microsoft Excel, Microsoft Office, New Account Opening, Customer Service, Retail Banking, Process Improvement, Leadership, Coaching, Team Management, Call Centers, CRM, Training
Education
Nashville State Community College 2014 — 2017
Associate of Science (A.S.), Psychology, 4.0
Environmental Water Systems, Inc. January 2015 - Present
Frontier Basement Systems September 2014 - November 2014
First Advantage Bank (FABK) December 2012 - August 2014
Convergys July 2011 - December 2012
Red River Sirens March 2010 - July 2011
Kodak Qualex December 2008 - April 2011
Buddha Bottoms February 2007 - August 2008
Skills
Microsoft Excel, Microsoft Office, New Account Opening, Customer Service, Retail Banking, Process Improvement, Leadership, Coaching, Team Management, Call Centers, CRM, Training
Education
Nashville State Community College 2014 — 2017
Associate of Science (A.S.), Psychology, 4.0
Karen Hollensbe Karen Hollensbe's Convergys Experience January 1998 - October 2006
Job Coordinator at Texas State University
Industry Higher Education
Experience
Texas State University August 2011 - Present
Convergys January 1998 - October 2006
Skills
Higher Education, Event Planning, Microsoft Office, PowerPoint, Public Speaking, Microsoft Excel, Microsoft Word, Social Media, Customer Service, Editing, Data Entry
Education
Montgomery College
Texas State University August 2011 - Present
Convergys January 1998 - October 2006
Skills
Higher Education, Event Planning, Microsoft Office, PowerPoint, Public Speaking, Microsoft Excel, Microsoft Word, Social Media, Customer Service, Editing, Data Entry
Education
Montgomery College
Robert Rumbuc Robert Rumbuc's Convergys Experience August 2010 - August 2011
Job Information Technology Specialist
Industry Information Technology and Services
Experience
Moraine Park Technical College October 2013 - February 2014
West Bend School District June 2013 - August 2013
Convergys August 2010 - August 2011
Charter Communications November 2008 - April 2009
Synergy Salon & Spa May 2007 - September 2007
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Access, Operating Systems, Windows XP Pro, Windows, Windows 7, Customer Service, Teamwork, Team Leadership, English, Computer Hardware, Troubleshooting, Management, Time Management, Leadership, Databases, Public Speaking, Project Management, Windows Server, Organizational..., Event Planning, Event Management, Wireless Networking, Network Architecture, Macintosh Applications, Mac OS
Education
Moraine Park Technical College 2010 — 2014
Associate's degree, Information Technology Network Specialist
Moraine Park Technical College 2010 — 2014
Associate's degree, Information Technology Technical Support Specialist
Moraine Park Technical College October 2013 - February 2014
West Bend School District June 2013 - August 2013
Convergys August 2010 - August 2011
Charter Communications November 2008 - April 2009
Synergy Salon & Spa May 2007 - September 2007
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Access, Operating Systems, Windows XP Pro, Windows, Windows 7, Customer Service, Teamwork, Team Leadership, English, Computer Hardware, Troubleshooting, Management, Time Management, Leadership, Databases, Public Speaking, Project Management, Windows Server, Organizational..., Event Planning, Event Management, Wireless Networking, Network Architecture, Macintosh Applications, Mac OS
Education
Moraine Park Technical College 2010 — 2014
Associate's degree, Information Technology Network Specialist
Moraine Park Technical College 2010 — 2014
Associate's degree, Information Technology Technical Support Specialist
Brandi Henneman-Wielgopolski's Convergys Experience 2002 - 2003
Job Administrative Support Specialist at Franklin County Auditor
Industry Government Relations
Experience
Franklin County Auditor November 2014 - Present
Clarence E. Mingo II for Franklin County Auditor May 2014 - November 2014
Ohio House of Representatives February 2013 - May 2014
Smart Girl Politics February 2012 - May 2014
Job Creators Solutions August 2012 - November 2012
Joe for Congress 2012: Joe the Plumber Congressional Campaign March 2012 - July 2012
Glass City Federal Credit Union July 2004 - May 2012
Romney Victory Center 2012 - 2012
Convergys 2002 - 2003
Skills
Legislation, Legislative Relations, Political Communication, Public Policy, Press Releases, Fundraising, Event Planning, Public Speaking, Government, Politics, Social Media, Political Consulting, Leadership, Grassroots Organizing, Community Outreach, Customer Service, Facebook, Recruiting, Sales, Problem Solving, Blogging, Social Networking, Coordinating Events, Customer Satisfaction, Speech Writing, Activism, Employee Relations, Social Media Marketing, Customer Experience, Team Leadership, Customer Retention, Human Resources, Benefits Administration, Team Management, Non-profits, New Media, Nonprofits, Presentations, NationBuilder, Opposition Research, Political Campaigns, Public Relations, Policy Analysis, Policy, Strategic Communications, Research
Education
University of Toledo 2008 — 2012
BS, Marketing
University of Toledo 2008 — 2012
BS, Human Resource Management
Monroe County Community College 2006 — 2008
Associates of Science, Business Management
Franklin County Auditor November 2014 - Present
Clarence E. Mingo II for Franklin County Auditor May 2014 - November 2014
Ohio House of Representatives February 2013 - May 2014
Smart Girl Politics February 2012 - May 2014
Job Creators Solutions August 2012 - November 2012
Joe for Congress 2012: Joe the Plumber Congressional Campaign March 2012 - July 2012
Glass City Federal Credit Union July 2004 - May 2012
Romney Victory Center 2012 - 2012
Convergys 2002 - 2003
Skills
Legislation, Legislative Relations, Political Communication, Public Policy, Press Releases, Fundraising, Event Planning, Public Speaking, Government, Politics, Social Media, Political Consulting, Leadership, Grassroots Organizing, Community Outreach, Customer Service, Facebook, Recruiting, Sales, Problem Solving, Blogging, Social Networking, Coordinating Events, Customer Satisfaction, Speech Writing, Activism, Employee Relations, Social Media Marketing, Customer Experience, Team Leadership, Customer Retention, Human Resources, Benefits Administration, Team Management, Non-profits, New Media, Nonprofits, Presentations, NationBuilder, Opposition Research, Political Campaigns, Public Relations, Policy Analysis, Policy, Strategic Communications, Research
Education
University of Toledo 2008 — 2012
BS, Marketing
University of Toledo 2008 — 2012
BS, Human Resource Management
Monroe County Community College 2006 — 2008
Associates of Science, Business Management
David LaMothe David LaMothe's Convergys Experience April 2015 - Present
Job Customer Care Representative at Convergys
Industry Leisure, Travel & Tourism
Experience
Convergys April 2015 - Present
Enterprise Holdings August 2013 - July 2014
Enterprise Holdings Inc. October 1999 - August 2013
Enterprise Rent-A-Car January 1997 - October 1999
Enterprise Rent-A-Car February 1993 - January 1997
Weherenberg Theatres December 1991 - December 1992
St Louis Parking Company November 1988 - December 1992
Southwestern Bell Company (now AT&T) April 1990 - September 1991
Skills
Customer Service, English, Windows, Research, Outlook, Teaching, HTML, Editing, Negotiation, Java, Team Building, Access, Amadeus, Booking Systems, Car Rental, Customer Satisfaction, Databases, GDS, GDS systems, Online Travel, Hotel Booking, Sabre, Sales, Team Leadership, Teamwork, Troubleshooting, Program Management, Leadership, Project Management
Education
St. Louis Community College 2004 — 2004
General Studies
Southwest Missouri State University 1985 — 1988
Geography/Geology (meteorology), Atmospheric Sciences and Meteorology
Convergys April 2015 - Present
Enterprise Holdings August 2013 - July 2014
Enterprise Holdings Inc. October 1999 - August 2013
Enterprise Rent-A-Car January 1997 - October 1999
Enterprise Rent-A-Car February 1993 - January 1997
Weherenberg Theatres December 1991 - December 1992
St Louis Parking Company November 1988 - December 1992
Southwestern Bell Company (now AT&T) April 1990 - September 1991
Skills
Customer Service, English, Windows, Research, Outlook, Teaching, HTML, Editing, Negotiation, Java, Team Building, Access, Amadeus, Booking Systems, Car Rental, Customer Satisfaction, Databases, GDS, GDS systems, Online Travel, Hotel Booking, Sabre, Sales, Team Leadership, Teamwork, Troubleshooting, Program Management, Leadership, Project Management
Education
St. Louis Community College 2004 — 2004
General Studies
Southwest Missouri State University 1985 — 1988
Geography/Geology (meteorology), Atmospheric Sciences and Meteorology
Patrick Coburn Patrick Coburn's Convergys Experience June 2001 - December 2006
Job Veterans Treatment Court Peer Mentor Coordinator at Hamilton County, Ohio
Industry Telecommunications
Experience
Currently Retired July 2012 - Present
Hamilton County, Ohio April 2011 - Present
Joseph House March 2007 - July 2012
Convergys June 2001 - December 2006
AT&T June 1972 - June 1999
Skills
Wireless Networking, Telecommunications, Addiction Recovery, Performance Improvement, Instructional Design, E-Learning, Adult Education, Public Speaking, Marketing, Strategic Planning, Staff Development, Business Development, Conflict Management, Program Management, Team Building, Change Management, Budgets, Operations Management, Team Leadership, Microsoft Office, Supervisory Skills, Government, Policy, Leadership, Analysis, Organizational..., Community Outreach, Nonprofits, Leadership Development, Program Development, Fundraising, Management, Conflict Resolution, Coaching, Proposal Writing, Community Development, Customer Service, Teaching, Event Planning, Research, Workshop Facilitation, Project Management, Instructor-led Training, Human Resources, Career Counseling, Project Planning, System Administration, Employee Training
Education
College of Mount St. Joseph 1986 — 1988
BA, Management Communications
Southern Colorado State College
Associate of Arts and Sciences (AAS), Electrical, Electronic and Communications Engineering Technology/Technician
Currently Retired July 2012 - Present
Hamilton County, Ohio April 2011 - Present
Joseph House March 2007 - July 2012
Convergys June 2001 - December 2006
AT&T June 1972 - June 1999
Skills
Wireless Networking, Telecommunications, Addiction Recovery, Performance Improvement, Instructional Design, E-Learning, Adult Education, Public Speaking, Marketing, Strategic Planning, Staff Development, Business Development, Conflict Management, Program Management, Team Building, Change Management, Budgets, Operations Management, Team Leadership, Microsoft Office, Supervisory Skills, Government, Policy, Leadership, Analysis, Organizational..., Community Outreach, Nonprofits, Leadership Development, Program Development, Fundraising, Management, Conflict Resolution, Coaching, Proposal Writing, Community Development, Customer Service, Teaching, Event Planning, Research, Workshop Facilitation, Project Management, Instructor-led Training, Human Resources, Career Counseling, Project Planning, System Administration, Employee Training
Education
College of Mount St. Joseph 1986 — 1988
BA, Management Communications
Southern Colorado State College
Associate of Arts and Sciences (AAS), Electrical, Electronic and Communications Engineering Technology/Technician
Kaushal Parikh Kaushal Parikh's Convergys Experience 2004 - 2005
Job Human Resource professional / Fitness enthusiast / Marathoner / Marathon Training coach / Holistic healing practitioner
Industry Human Resources
Experience
Prana Studios July 2012 - July 2015
Sense India March 2011 - June 2012
MTS October 2010 - March 2011
Hutchison 3 Global Services April 2007 - September 2010
JPMorgan Chase October 2005 - April 2007
Convergys 2004 - 2005
3 Global Services October 2002 - August 2004
L&T Infotech 1999 - 2002
K Raheja Corp June 1995 - December 1996
Skills
Employee Engagement, Performance Management, Talent Acquisition, NLP, Graphology, Organizational..., Incentive Programs, Talent Management, Recruitments, Training, Human Resources, HR Consulting, Organizational..., Employee Relations, Workforce Planning, Personnel Management, Change Management, Leadership Development, Recruiting, Sourcing
Education
Narsee Monjee Institute of Management Studies 1997 — 1999
MMS, HR
Shah & Anchor Engineering College
BE, Construction, Distinction - 2nd rank in Mumbai Univ
Prana Studios July 2012 - July 2015
Sense India March 2011 - June 2012
MTS October 2010 - March 2011
Hutchison 3 Global Services April 2007 - September 2010
JPMorgan Chase October 2005 - April 2007
Convergys 2004 - 2005
3 Global Services October 2002 - August 2004
L&T Infotech 1999 - 2002
K Raheja Corp June 1995 - December 1996
Skills
Employee Engagement, Performance Management, Talent Acquisition, NLP, Graphology, Organizational..., Incentive Programs, Talent Management, Recruitments, Training, Human Resources, HR Consulting, Organizational..., Employee Relations, Workforce Planning, Personnel Management, Change Management, Leadership Development, Recruiting, Sourcing
Education
Narsee Monjee Institute of Management Studies 1997 — 1999
MMS, HR
Shah & Anchor Engineering College
BE, Construction, Distinction - 2nd rank in Mumbai Univ
Craig Mathison MBA, PMP Craig Mathison MBA, PMP's Convergys Experience 2001 - 2004
Job Experienced and Proven IT Leader
Industry Information Technology and Services
Experience
Oncology Hematology Care April 2012 - January 2015
Mercy Health January 2011 - April 2012
Mercy Health July 2009 - January 2011
Mercy Health September 2005 - July 2009
Clear Measures (formerly LUCRUM, Inc.) 2004 - 2005
Convergys 2001 - 2004
International Teams 1990 - 1992
Skills
Healthcare, Leadership, Physicians, Team Leadership, Informatics, PMP, Healthcare Information..., Epic Systems, EMR, EHR, Information Technology, Process Improvement, Management, Healthcare Management, Hospitals
Education
The George Washington University 2000 — 2002
Master's Certificate in Project Management, Project Management
University of La Verne 1995 — 1996
MBA, MBA
Montana State University-Billings 1984 — 1986
Bachelor's of Science, Business Administration
Oncology Hematology Care April 2012 - January 2015
Mercy Health January 2011 - April 2012
Mercy Health July 2009 - January 2011
Mercy Health September 2005 - July 2009
Clear Measures (formerly LUCRUM, Inc.) 2004 - 2005
Convergys 2001 - 2004
International Teams 1990 - 1992
Skills
Healthcare, Leadership, Physicians, Team Leadership, Informatics, PMP, Healthcare Information..., Epic Systems, EMR, EHR, Information Technology, Process Improvement, Management, Healthcare Management, Hospitals
Education
The George Washington University 2000 — 2002
Master's Certificate in Project Management, Project Management
University of La Verne 1995 — 1996
MBA, MBA
Montana State University-Billings 1984 — 1986
Bachelor's of Science, Business Administration
Robert E. Clark's Convergys Experience 1993 - 1996
Job Vice President, Marketing and Sales at Ugam
Industry Management Consulting
Experience
Ugam September 2014 - Present
MIR Systems, LLC March 2010 - March 2015
Nielsen/Harris Interactive November 2012 - August 2014
Lieberman Research Worldwide 2011 - 2012
ORC International 1996 - 2011
Convergys 1993 - 1996
Skills
Leadership, Business Strategy, Strategic Planning, Strategy, Market Research, Segmentation, Product Development, Customer Insight, Market Analysis, Advertising Research, New Business Development, Competitive Intelligence, Quantitative Research, Management, Consumer Behaviour, Competitive Analysis, Analytics, Positioning, Advertising, CRM, Data Analysis
Education
Rider University
MBA
Montclair State University
BS
Ugam September 2014 - Present
MIR Systems, LLC March 2010 - March 2015
Nielsen/Harris Interactive November 2012 - August 2014
Lieberman Research Worldwide 2011 - 2012
ORC International 1996 - 2011
Convergys 1993 - 1996
Skills
Leadership, Business Strategy, Strategic Planning, Strategy, Market Research, Segmentation, Product Development, Customer Insight, Market Analysis, Advertising Research, New Business Development, Competitive Intelligence, Quantitative Research, Management, Consumer Behaviour, Competitive Analysis, Analytics, Positioning, Advertising, CRM, Data Analysis
Education
Rider University
MBA
Montclair State University
BS
Angela Currie Angela Currie's Convergys Experience 1998 - 2000
Job Information Systems Privacy Analyst at Nova Scotia Department of Health and Wellness
Industry Hospital & Health Care
Experience
Nova Scotia Department of Health and Wellness September 2014 - Present
Health Information Technology Services - HITS-NS June 2007 - September 2014
IWK Health Centre June 2006 - June 2007
Minacs January 2001 - June 2006
Convergys 1998 - 2000
CIBC 1996 - 1998
Skills
HIPAA, Healthcare Information..., Strategic Planning, Healthcare, Business Analysis, Key Account Management, Data Analysis, Data Privacy, Privacy Compliance, Privacy Regulations, IT Audit, Security Audits, Customer Service, Client Liaison, Account Management, Change Management, Healthcare Management, Training, EHR, Analysis, Program Management
Education
Mount Saint Vincent University
Certificate in Business Administration
Mount Saint Vincent University 1990 — 1993
Bachelor of Science (B.Sc.)
Dalhousie University/Memorial University 2006 — 2006
Certificate in Primary Health Care Collaboration
ITIL certification
Fairwarning 2012 — 2012
Fairwarning Ready Certified Master Professional
Nova Scotia Department of Health and Wellness September 2014 - Present
Health Information Technology Services - HITS-NS June 2007 - September 2014
IWK Health Centre June 2006 - June 2007
Minacs January 2001 - June 2006
Convergys 1998 - 2000
CIBC 1996 - 1998
Skills
HIPAA, Healthcare Information..., Strategic Planning, Healthcare, Business Analysis, Key Account Management, Data Analysis, Data Privacy, Privacy Compliance, Privacy Regulations, IT Audit, Security Audits, Customer Service, Client Liaison, Account Management, Change Management, Healthcare Management, Training, EHR, Analysis, Program Management
Education
Mount Saint Vincent University
Certificate in Business Administration
Mount Saint Vincent University 1990 — 1993
Bachelor of Science (B.Sc.)
Dalhousie University/Memorial University 2006 — 2006
Certificate in Primary Health Care Collaboration
ITIL certification
Fairwarning 2012 — 2012
Fairwarning Ready Certified Master Professional
Srinivas Bade Srinivas Bade's Convergys Experience September 2010 - August 2012
Job Principal Engineer, Fidelity Investments
Industry Information Technology and Services
Experience
Fidelity Investments March 2015 - Present
Infosys March 2013 - March 2015
HCL America (TIAA-CREF) August 2012 - March 2013
Convergys September 2010 - August 2012
E*TRADE Financial July 2002 - July 2010
Tekstrom Inc December 2001 - July 2002
APN Software Services January 2001 - November 2001
Tekstrom Inc August 2000 - December 2000
Skills
Linux, C, Perl, Unix, SQL Server, Shell Scripting, SQL, XML, MySQL, Tomcat, Unix Shell Scripting, Sybase, Quality Assurance, Test Automation, HTML, Testing, Subversion, Databases, J2EE, System Administration, Solaris, Performance Tuning, LoadRunner, SDLC, Java Enterprise Edition, Oracle, SOA, Agile Methodologies, Batch Processing, Web Services, Microsoft SQL Server, Spring, SOAP, PL/SQL
Education
National Institute of Information Technology 1987 — 1988
PGDCA, Computers
Shivaji University 1985 — 1987
MBA, Marketing & Finanace
Osmania University 1982 — 1985
B.Sc, Science
Nrupathunga Jr. College 1980 — 1982
Intermediate, Science
Osmania University
Bachelor of Science
Osmania University
Fidelity Investments March 2015 - Present
Infosys March 2013 - March 2015
HCL America (TIAA-CREF) August 2012 - March 2013
Convergys September 2010 - August 2012
E*TRADE Financial July 2002 - July 2010
Tekstrom Inc December 2001 - July 2002
APN Software Services January 2001 - November 2001
Tekstrom Inc August 2000 - December 2000
Skills
Linux, C, Perl, Unix, SQL Server, Shell Scripting, SQL, XML, MySQL, Tomcat, Unix Shell Scripting, Sybase, Quality Assurance, Test Automation, HTML, Testing, Subversion, Databases, J2EE, System Administration, Solaris, Performance Tuning, LoadRunner, SDLC, Java Enterprise Edition, Oracle, SOA, Agile Methodologies, Batch Processing, Web Services, Microsoft SQL Server, Spring, SOAP, PL/SQL
Education
National Institute of Information Technology 1987 — 1988
PGDCA, Computers
Shivaji University 1985 — 1987
MBA, Marketing & Finanace
Osmania University 1982 — 1985
B.Sc, Science
Nrupathunga Jr. College 1980 — 1982
Intermediate, Science
Osmania University
Bachelor of Science
Osmania University
Tia Hutcherson's Convergys Experience August 2013 - Present
Job Talent Acquisition Coordinator
Industry Consumer Goods
Experience
Convergys August 2013 - Present
Convergys November 2012 - August 2013
Convergys September 2007 - November 2012
Skills
Account Management, Project Management, Executive Office..., Customer Service, Problem Solving, Communication Skills, Building Relationships, Close Attention to..., Time Management, Customer Satisfaction, Outlook, Sales, Team Leadership, Teamwork, Training, Call Centers, Recruiting, Management, Talent Acquisition, Team Building, Human Resources
Education
Mount St. Joseph University 2012 — 2016
Associate's degree, Business Administration, Junior
Convergys August 2013 - Present
Convergys November 2012 - August 2013
Convergys September 2007 - November 2012
Skills
Account Management, Project Management, Executive Office..., Customer Service, Problem Solving, Communication Skills, Building Relationships, Close Attention to..., Time Management, Customer Satisfaction, Outlook, Sales, Team Leadership, Teamwork, Training, Call Centers, Recruiting, Management, Talent Acquisition, Team Building, Human Resources
Education
Mount St. Joseph University 2012 — 2016
Associate's degree, Business Administration, Junior
Alisa Heefner Alisa Heefner's Convergys Experience September 2012 - August 2013
Job Business Admin and Management
Industry Human Resources
Experience
Bath & Body Works September 2015 - Present
Mac Made Easy, Inc August 2014 - Present
Bath & Body Works September 2013 - May 2014
Bath & Body Works August 2013 - September 2013
Convergys September 2012 - August 2013
Bath & Body Works January 2012 - August 2013
Bath & Body Works November 2006 - December 2011
Skills
Leadership, Sales, Retail, Data Entry, Microsoft Word, Merchandising, Retail Sales, Team Leadership, Cashiering, Training, Telephone Skills, Hiring, Interviews, Time Management, Customer Service, Customer Satisfaction, Inventory Management, Employee Training, Visual Merchandising, Customer Experience
Education
CSU Stanislaus 2009 — 2012
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Modesto Junior College 2006 — 2008
Associate's degree, General Studies
Bath & Body Works September 2015 - Present
Mac Made Easy, Inc August 2014 - Present
Bath & Body Works September 2013 - May 2014
Bath & Body Works August 2013 - September 2013
Convergys September 2012 - August 2013
Bath & Body Works January 2012 - August 2013
Bath & Body Works November 2006 - December 2011
Skills
Leadership, Sales, Retail, Data Entry, Microsoft Word, Merchandising, Retail Sales, Team Leadership, Cashiering, Training, Telephone Skills, Hiring, Interviews, Time Management, Customer Service, Customer Satisfaction, Inventory Management, Employee Training, Visual Merchandising, Customer Experience
Education
CSU Stanislaus 2009 — 2012
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Modesto Junior College 2006 — 2008
Associate's degree, General Studies
Dana Meadows Dana Meadows's Convergys Experience 2013 - 2014
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Southside grocery March 2014 - Present
Convergys 2013 - 2014
US Navy September 2008 - September 2013
Education
Nashville Auto Diesel College Inc
Autobody/Collision and Repair Technology/Technician
Southside grocery March 2014 - Present
Convergys 2013 - 2014
US Navy September 2008 - September 2013
Education
Nashville Auto Diesel College Inc
Autobody/Collision and Repair Technology/Technician
Ashley Hennerich Ashley Hennerich's Convergys Experience February 2015 - August 2015
Job Recruiter at Nestlé Purina North America
Industry Human Resources
Experience
Nestlé Purina North America August 2015 - Present
Convergys February 2015 - August 2015
Corizon Health November 2012 - February 2015
MediaCross March 2009 - October 2012
Kforce Technology Staffing October 2007 - January 2009
Premium Beverage Sales February 2005 - June 2007
Skills
Talent Acquisition, Applicant Tracking..., Cold Calling, Sourcing, Social Networking, HRIS, Sales
Education
Missouri State University 2002 — 2006
Marketing: A&P
Nestlé Purina North America August 2015 - Present
Convergys February 2015 - August 2015
Corizon Health November 2012 - February 2015
MediaCross March 2009 - October 2012
Kforce Technology Staffing October 2007 - January 2009
Premium Beverage Sales February 2005 - June 2007
Skills
Talent Acquisition, Applicant Tracking..., Cold Calling, Sourcing, Social Networking, HRIS, Sales
Education
Missouri State University 2002 — 2006
Marketing: A&P
Suzanne Abbott's Convergys Experience August 2014 - Present
Job Site Administrator at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2014 - Present
Deseret Book March 2009 - August 2014
Skills
Human Resources, Recruiting, Event Planning, PowerPoint, Microsoft Office, Employee Training, Employee Benefits, New Hire Orientations, Design, Expense Management, Office Administration, PeopleSoft Financial, Oracle Applications, Customer Service, Microsoft Excel, Microsoft Word
Education
Weber State University 2015 — 2018
Mt. Hood Community College 1989 — 1990
General Studies
Convergys August 2014 - Present
Deseret Book March 2009 - August 2014
Skills
Human Resources, Recruiting, Event Planning, PowerPoint, Microsoft Office, Employee Training, Employee Benefits, New Hire Orientations, Design, Expense Management, Office Administration, PeopleSoft Financial, Oracle Applications, Customer Service, Microsoft Excel, Microsoft Word
Education
Weber State University 2015 — 2018
Mt. Hood Community College 1989 — 1990
General Studies
Christina Cuff Christina Cuff's Convergys Experience March 2007 - February 2011
Job Sales Representative (Remote) at HSN
Industry Retail
Experience
HSN May 2013 - Present
Asurion March 2011 - May 2013
Zale / Piercing Pagoda February 2011 - May 2011
Convergys March 2007 - February 2011
Great Lakes Shuttle October 2006 - March 2007
The Home Depot June 2006 - March 2007
Quiznos March 2005 - July 2006
McDonald's Corporation December 2004 - March 2005
Aafes Inc December 2001 - December 2004
Mountain Vista Apartments June 2001 - December 2001
Skills
Customer Satisfaction, Customer Service, Sales, Call Centers, Customer Retention, Customer Experience, Work At Home, Remote Access, Leadership, Data Entry, Telecommunications, Alternative Dispute..., Search Engines, Online Gaming, Microsoft Excel, Outlook, Team Leadership, Microsoft Office, Word Processing, Communication, Time Management, 55-60 WPM/ 270 CPM, 9000 KPH 10-key
Education
Nashville State Community College 2015 — 2016
Associate's Degree, General Studies
Business Computer Training Institute 2002 — 2002
Technical Certificate, Computer Software and Media Applications
HSN May 2013 - Present
Asurion March 2011 - May 2013
Zale / Piercing Pagoda February 2011 - May 2011
Convergys March 2007 - February 2011
Great Lakes Shuttle October 2006 - March 2007
The Home Depot June 2006 - March 2007
Quiznos March 2005 - July 2006
McDonald's Corporation December 2004 - March 2005
Aafes Inc December 2001 - December 2004
Mountain Vista Apartments June 2001 - December 2001
Skills
Customer Satisfaction, Customer Service, Sales, Call Centers, Customer Retention, Customer Experience, Work At Home, Remote Access, Leadership, Data Entry, Telecommunications, Alternative Dispute..., Search Engines, Online Gaming, Microsoft Excel, Outlook, Team Leadership, Microsoft Office, Word Processing, Communication, Time Management, 55-60 WPM/ 270 CPM, 9000 KPH 10-key
Education
Nashville State Community College 2015 — 2016
Associate's Degree, General Studies
Business Computer Training Institute 2002 — 2002
Technical Certificate, Computer Software and Media Applications
Deborah Mathews, BS, ACS, ALB Deborah Mathews, BS, ACS, ALB's Convergys Experience February 2013 - April 2013
Job Past President at Friendship Toastmasters
Industry Consumer Services
Experience
Friendship Toastmasters July 2014 - Present
Friendship Toastmasters July 2013 - June 2014
Convergys February 2013 - April 2013
Toastmasters International July 2011 - June 2012
Friendship Toastmasters July 2010 - June 2011
United States Postal Service September 1981 - June 2011
United States Postal Service September 1981 - June 2011
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Public Speaking, Customer Service, Data Entry, PowerPoint, Administrative..., Budgets, Inventory Management, Research, Accounts Payable, Windows, Accounts Receivable, Teaching, Accounting, Editing, Team Building, Process Improvement, Leadership, Program Management, Leadership Development, Government, Change Management, Management, Coaching, Strategic Planning, Outlook, Training, Data Analysis, Project Planning, Team Leadership, Vendor Management, Organizational..., Policy, Call Centers, System Administration, Time Management, Analysis, Process Scheduler, Performance Management, Nonprofits, Business Analysis, Human Resources, Employee Relations, Staff Development, Event Planning, Troubleshooting, Sales, Conflict Resolution
Education
Montreat College 1994 — 1997
Bachelor's degree, Business Administration and Management, General, 3.7
West Mecklenburg 1970 — 1971
High School
Friendship Toastmasters July 2014 - Present
Friendship Toastmasters July 2013 - June 2014
Convergys February 2013 - April 2013
Toastmasters International July 2011 - June 2012
Friendship Toastmasters July 2010 - June 2011
United States Postal Service September 1981 - June 2011
United States Postal Service September 1981 - June 2011
Skills
Microsoft Word, Microsoft Excel, Microsoft Office, Public Speaking, Customer Service, Data Entry, PowerPoint, Administrative..., Budgets, Inventory Management, Research, Accounts Payable, Windows, Accounts Receivable, Teaching, Accounting, Editing, Team Building, Process Improvement, Leadership, Program Management, Leadership Development, Government, Change Management, Management, Coaching, Strategic Planning, Outlook, Training, Data Analysis, Project Planning, Team Leadership, Vendor Management, Organizational..., Policy, Call Centers, System Administration, Time Management, Analysis, Process Scheduler, Performance Management, Nonprofits, Business Analysis, Human Resources, Employee Relations, Staff Development, Event Planning, Troubleshooting, Sales, Conflict Resolution
Education
Montreat College 1994 — 1997
Bachelor's degree, Business Administration and Management, General, 3.7
West Mecklenburg 1970 — 1971
High School
Angie Steuber's Convergys Experience July 2008 - June 2010
Job Recruiter at FedEx Office
Industry Staffing and Recruiting
Experience
FedEx Office August 2015 - Present
Numeric Recruiting and Staffing August 2012 - July 2015
Convergys July 2008 - June 2010
CoWorx Staffing Services February 2006 - February 2008
Southwaite January 2004 - February 2006
Skills
Recruiting, Human Resources, Sourcing, Research, Data Mining, Sales Support Tools, Pre-screening, Interviewing Skills, Screening Resumes, Applicant Tracking..., Management, Temporary Staffing, Training, Cold Calling, SDLC, Interviews, Staffing Services, Internet Recruiting, Executive Search, College Recruiting, Contract Recruitment, Business Development, Benefits Negotiation, Talent Acquisition, Screening, Technical Recruiting, Talent Management, Permanent Placement, Onboarding, Hiring, Temporary Placement, Business Analysis, Vendor Management, Resource Management, Staff Augmentation, Employee Relations, Strategy, Recruitment Advertising, Consulting, Employee Benefits, HRIS, CRM, PeopleSoft, Employee Engagement, Personnel Management, HR Consulting, Interview Preparation, Resume Writing, Sales, Performance Management
Education
Montclair State University
Bachelor of Arts (BA), Psychology
FedEx Office August 2015 - Present
Numeric Recruiting and Staffing August 2012 - July 2015
Convergys July 2008 - June 2010
CoWorx Staffing Services February 2006 - February 2008
Southwaite January 2004 - February 2006
Skills
Recruiting, Human Resources, Sourcing, Research, Data Mining, Sales Support Tools, Pre-screening, Interviewing Skills, Screening Resumes, Applicant Tracking..., Management, Temporary Staffing, Training, Cold Calling, SDLC, Interviews, Staffing Services, Internet Recruiting, Executive Search, College Recruiting, Contract Recruitment, Business Development, Benefits Negotiation, Talent Acquisition, Screening, Technical Recruiting, Talent Management, Permanent Placement, Onboarding, Hiring, Temporary Placement, Business Analysis, Vendor Management, Resource Management, Staff Augmentation, Employee Relations, Strategy, Recruitment Advertising, Consulting, Employee Benefits, HRIS, CRM, PeopleSoft, Employee Engagement, Personnel Management, HR Consulting, Interview Preparation, Resume Writing, Sales, Performance Management
Education
Montclair State University
Bachelor of Arts (BA), Psychology
Ashish Deb Ashish Deb's Convergys Experience January 2009 - January 2010
Job Looking for Brilliant Minds driven by Analytics, Data & Mathematics!
Industry Information Technology and Services
Experience
Axtria - Ingenious Insights April 2015 - Present
Saibber LLC August 2013 - April 2015
American Cybersystems August 2010 - July 2013
iYogi Inc. January 2010 - August 2010
Convergys January 2009 - January 2010
Delhi Public School April 2006 - December 2008
NIIT Limited January 2005 - March 2006
Skills
Vendor Management, PL/SQL, Java, C++, Training, Contract Recruitment, Education, Customer Service, SQL, Visual Basic, Recruiting, Screening, Interviews, SDLC, Benefits Negotiation, Analysis, Troubleshooting, IT Recruitment, Sourcing, Technical Recruiting, Executive Search, Applicant Tracking..., Internet Recruiting, CRM, Networking, Human Resources, Staff Augmentation, Databases, Access, Telecommunications, Screening Resumes, College Recruiting, Resource Management, Onboarding, Permanent Placement, Talent Acquisition, Staffing Services, Information Technology, Temporary Placement, Recruitments, Search, RPO, E-recruitment, Resume, HRIS, Consulting, Temporary Staffing, Employee Referral..., Personnel Management, PeopleSoft
Education
Sikkim Manipal University of Health, Medical and Technological Sciences 2005 — 2008
BS, Information Technology
National Institute of Information Technology 2003 — 2005
Advanced Diploma in IT, Information Technology
Axtria - Ingenious Insights April 2015 - Present
Saibber LLC August 2013 - April 2015
American Cybersystems August 2010 - July 2013
iYogi Inc. January 2010 - August 2010
Convergys January 2009 - January 2010
Delhi Public School April 2006 - December 2008
NIIT Limited January 2005 - March 2006
Skills
Vendor Management, PL/SQL, Java, C++, Training, Contract Recruitment, Education, Customer Service, SQL, Visual Basic, Recruiting, Screening, Interviews, SDLC, Benefits Negotiation, Analysis, Troubleshooting, IT Recruitment, Sourcing, Technical Recruiting, Executive Search, Applicant Tracking..., Internet Recruiting, CRM, Networking, Human Resources, Staff Augmentation, Databases, Access, Telecommunications, Screening Resumes, College Recruiting, Resource Management, Onboarding, Permanent Placement, Talent Acquisition, Staffing Services, Information Technology, Temporary Placement, Recruitments, Search, RPO, E-recruitment, Resume, HRIS, Consulting, Temporary Staffing, Employee Referral..., Personnel Management, PeopleSoft
Education
Sikkim Manipal University of Health, Medical and Technological Sciences 2005 — 2008
BS, Information Technology
National Institute of Information Technology 2003 — 2005
Advanced Diploma in IT, Information Technology
Joseph Wieland's Convergys Experience June 2012 - August 2012
Job Mechanical Engineer at Enercon Services
Industry Utilities
Experience
Enercon Services June 2014 - Present
Missouri S&T November 2013 - May 2014
Missouri S&T May 2013 - August 2013
Convergys June 2012 - August 2012
US Army February 2008 - December 2011
Education
Missouri University of Science and Technology 2008 — 2014
Bachelor's Degree, Nuclear Engineering
University of Missouri-Rolla 2008 — 2014
Bachelor's Degree, Nuclear Engineering
Enercon Services June 2014 - Present
Missouri S&T November 2013 - May 2014
Missouri S&T May 2013 - August 2013
Convergys June 2012 - August 2012
US Army February 2008 - December 2011
Education
Missouri University of Science and Technology 2008 — 2014
Bachelor's Degree, Nuclear Engineering
University of Missouri-Rolla 2008 — 2014
Bachelor's Degree, Nuclear Engineering
Tammy Collier's Convergys Experience March 2007 - January 2010
Job Application Sales Manager South East at Oracle
Industry Information Technology and Services
Experience
Oracle March 2015 - Present
Aspect Software December 2010 - January 2015
Teleservices Direct March 2010 - November 2010
Convergys March 2007 - January 2010
Montclair State University October 2003 - May 2006
King TeleServices LLC October 2002 - May 2003
Netigy December 1999 - September 2001
Cablevision January 1999 - December 1999
Verizon April 1997 - April 1998
Wyndham Worldwide / RCI July 1993 - February 1997
Education
Montclair State University 2003 — 2006
B.A., Political Science- Magna Cum Laude
Oracle March 2015 - Present
Aspect Software December 2010 - January 2015
Teleservices Direct March 2010 - November 2010
Convergys March 2007 - January 2010
Montclair State University October 2003 - May 2006
King TeleServices LLC October 2002 - May 2003
Netigy December 1999 - September 2001
Cablevision January 1999 - December 1999
Verizon April 1997 - April 1998
Wyndham Worldwide / RCI July 1993 - February 1997
Education
Montclair State University 2003 — 2006
B.A., Political Science- Magna Cum Laude
Kristy Hamby Kristy Hamby's Convergys Experience January 2012 - June 2012
Job Office Assistant at Veterans United Home Loans
Industry Consumer Services
Experience
Veterans United Home Loans May 2015 - Present
Papa John's International July 2013 - Present
Med4home June 2012 - February 2013
Convergys January 2012 - June 2012
ECOMPEX, Inc. May 2007 - June 2010
Skills
Customer Service, Office Administration, Photography, Microsoft Office, Management, Document Imaging
Education
Missouri Southern State University 1998 — 2001
Bachelor's Degree, Mass Communication/Media Studies
Veterans United Home Loans May 2015 - Present
Papa John's International July 2013 - Present
Med4home June 2012 - February 2013
Convergys January 2012 - June 2012
ECOMPEX, Inc. May 2007 - June 2010
Skills
Customer Service, Office Administration, Photography, Microsoft Office, Management, Document Imaging
Education
Missouri Southern State University 1998 — 2001
Bachelor's Degree, Mass Communication/Media Studies
Edwin Young Edwin Young's Convergys Experience July 2009 - August 2011
Job Product Specialist at Jim Ellis Automotive Dealerships
Industry Hospitality
Experience
Jim Ellis Automotive Dealerships November 2014 - April 2015
National Church Residences November 2013 - July 2014
Wipro September 2011 - November 2013
Convergys July 2009 - August 2011
Beverly Farm Foundation May 2008 - June 2009
Skills
Leadership, Customer Service, Training, Sales, Team Building, Public Speaking, Outlook, Customer Satisfaction, Budgets, Strategic Planning, Event Planning
Education
Morehouse College 2010 — 2011
Bachelor's Degree, Psychology
Morehouse College 2010 — 2011
Psychology, Psychology
Jim Ellis Automotive Dealerships November 2014 - April 2015
National Church Residences November 2013 - July 2014
Wipro September 2011 - November 2013
Convergys July 2009 - August 2011
Beverly Farm Foundation May 2008 - June 2009
Skills
Leadership, Customer Service, Training, Sales, Team Building, Public Speaking, Outlook, Customer Satisfaction, Budgets, Strategic Planning, Event Planning
Education
Morehouse College 2010 — 2011
Bachelor's Degree, Psychology
Morehouse College 2010 — 2011
Psychology, Psychology
Dawn Maske Dawn Maske's Convergys Experience August 2012 - Present
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2012 - Present
Skills
Answering Phones, Call Center, Billing Systems, Cellular Communications, Technical Support, Multi Tasking, Web Chat
Education
Mountain State University 2008 — 2010
Texas State Technical College Waco 2000 — 2003
Convergys August 2012 - Present
Skills
Answering Phones, Call Center, Billing Systems, Cellular Communications, Technical Support, Multi Tasking, Web Chat
Education
Mountain State University 2008 — 2010
Texas State Technical College Waco 2000 — 2003
Michelle Dillbeck Michelle Dillbeck's Convergys Experience April 2013 - May 2014
Job Sales Representative at Charter Communications
Industry Information Technology and Services
Experience
Missori Title Loans November 2014 - Present
Charter Communications June 2014 - August 2014
Convergys April 2013 - May 2014
River CIty Casino November 2012 - February 2013
Hair Saloon For Men July 2012 - August 2012
Midwest BankCentre May 2010 - November 2011
Skills
Customer Service, Customer Satisfaction, Microsoft Word, Hospitality, Microsoft Office, Teamwork, Receptionist Duties, PowerPoint, Outlook, Hotels, Call Centers, Banking, Communication, Digital Media, Broadcast Television, Teller Operations, Personal Banking, Day Care, Teaching
Education
Missouri State University 1986 — 1993
Bachelor of Science (B.S.), Electronic Media/Communications
Osage High School
Diploma
Missori Title Loans November 2014 - Present
Charter Communications June 2014 - August 2014
Convergys April 2013 - May 2014
River CIty Casino November 2012 - February 2013
Hair Saloon For Men July 2012 - August 2012
Midwest BankCentre May 2010 - November 2011
Skills
Customer Service, Customer Satisfaction, Microsoft Word, Hospitality, Microsoft Office, Teamwork, Receptionist Duties, PowerPoint, Outlook, Hotels, Call Centers, Banking, Communication, Digital Media, Broadcast Television, Teller Operations, Personal Banking, Day Care, Teaching
Education
Missouri State University 1986 — 1993
Bachelor of Science (B.S.), Electronic Media/Communications
Osage High School
Diploma
Bob Lyons Bob Lyons's Convergys Experience 2004 - 2008
Job Chief Operating Officer at Affinion Group
Industry Executive Office
Experience
Ascend Learning January 2012 - March 2014
Stream Global Services 2009 - 2011
Avaya 2008 - 2009
Convergys 2004 - 2008
United Health Group 2001 - 2004
Telespectrum Worldwide 1998 - 2001
Skills
Competitive Analysis, IT Outsourcing, Mergers, Talent Management, Strategic Planning, Vendor Management, Process Improvement, Cross-functional Team..., Business Strategy, Strategy, Management, Mergers & Acquisitions, Change Management, Large Scale Operations, Budgets, CRM, Operations Management, SaaS, IT Operations, IT Strategy, Leadership, Enterprise Software, Entrepreneurship, Business Process, Executive Management, Call Centers, Human Resources, Business Process..., Start-ups, P&L Management, Program Management, Leadership Development, Management Consulting, Outsourcing, Sales, Product Management, Cloud Computing, Strategic Partnerships, Business Analysis, Business Intelligence, Team Building, Team Leadership, Integration, Business Development, Information Technology, Telecommunications
Education
Rensselaer Polytechnic Institute - The Lally School of Management and Technology 2001 — 2002
MS
Moravian College 1986 — 1989
BA
CBA, Syracuse 1980 — 1986
HS
Ascend Learning January 2012 - March 2014
Stream Global Services 2009 - 2011
Avaya 2008 - 2009
Convergys 2004 - 2008
United Health Group 2001 - 2004
Telespectrum Worldwide 1998 - 2001
Skills
Competitive Analysis, IT Outsourcing, Mergers, Talent Management, Strategic Planning, Vendor Management, Process Improvement, Cross-functional Team..., Business Strategy, Strategy, Management, Mergers & Acquisitions, Change Management, Large Scale Operations, Budgets, CRM, Operations Management, SaaS, IT Operations, IT Strategy, Leadership, Enterprise Software, Entrepreneurship, Business Process, Executive Management, Call Centers, Human Resources, Business Process..., Start-ups, P&L Management, Program Management, Leadership Development, Management Consulting, Outsourcing, Sales, Product Management, Cloud Computing, Strategic Partnerships, Business Analysis, Business Intelligence, Team Building, Team Leadership, Integration, Business Development, Information Technology, Telecommunications
Education
Rensselaer Polytechnic Institute - The Lally School of Management and Technology 2001 — 2002
MS
Moravian College 1986 — 1989
BA
CBA, Syracuse 1980 — 1986
HS
Rita Volz's Convergys Experience January 1990 - August 2008
Job Manager Tier 2 Network Operations Center
Industry Information Technology and Services
Experience
Logicalis 2014 - Present
EMC May 2012 - 2014
Cintas Corporation September 2008 - May 2012
Convergys January 1990 - August 2008
Skills
ITIL, IT Service Management, Process Improvement, Team Management, Operations Management, Vendor Management, Cross-functional Team..., Call Centers, Business Analysis, Disaster Recovery, Change Management, SDLC, Networking, Strategy, Business Process, Information Technology, CRM, Project Management, Integration, Management, Service Delivery, Data Center, Business Intelligence, Leadership, IT Management, Sla, Outsourcing, Business Process..., Infrastructure, Project Portfolio..., Program Management
Education
Mount St. Joseph University 1984 — 1987
Communication Sciences
McAuley High School 1980 — 1984
Logicalis 2014 - Present
EMC May 2012 - 2014
Cintas Corporation September 2008 - May 2012
Convergys January 1990 - August 2008
Skills
ITIL, IT Service Management, Process Improvement, Team Management, Operations Management, Vendor Management, Cross-functional Team..., Call Centers, Business Analysis, Disaster Recovery, Change Management, SDLC, Networking, Strategy, Business Process, Information Technology, CRM, Project Management, Integration, Management, Service Delivery, Data Center, Business Intelligence, Leadership, IT Management, Sla, Outsourcing, Business Process..., Infrastructure, Project Portfolio..., Program Management
Education
Mount St. Joseph University 1984 — 1987
Communication Sciences
McAuley High School 1980 — 1984
Elisabeth Snape's Convergys Experience June 2012 - Present
Job Call Center Representative at Convergys
Industry Consumer Services
Experience
Convergys June 2012 - Present
First Presbyterian Church, Harrison, Ohio August 2004 - Present
Kmart Corporation August 2011 - June 2012
Sunman Dearborn Community Schools August 2008 - June 2011
Oldenburg Academy of the Immaculate Conception August 1990 - May 2002
Skills
Choral, Piano, Trumpet, Music, Church Music, Music Education, Vocal Coaching, Teaching, Vocal, Singing, Pianist, Conducting, Microsoft Office, Ensemble, PowerPoint, Excel, Customer Service, Retail, Typing, Call Centers, Public Speaking, Microsoft Excel, Choral Conducting, Training, Bands, Marching
Education
Morehead State University 1985 — 1989
Bachelor Of Music Education, Music Education
Butler University, Indiana Wesleyan, University of Phoenix
Credits for my teaching license.
Convergys June 2012 - Present
First Presbyterian Church, Harrison, Ohio August 2004 - Present
Kmart Corporation August 2011 - June 2012
Sunman Dearborn Community Schools August 2008 - June 2011
Oldenburg Academy of the Immaculate Conception August 1990 - May 2002
Skills
Choral, Piano, Trumpet, Music, Church Music, Music Education, Vocal Coaching, Teaching, Vocal, Singing, Pianist, Conducting, Microsoft Office, Ensemble, PowerPoint, Excel, Customer Service, Retail, Typing, Call Centers, Public Speaking, Microsoft Excel, Choral Conducting, Training, Bands, Marching
Education
Morehead State University 1985 — 1989
Bachelor Of Music Education, Music Education
Butler University, Indiana Wesleyan, University of Phoenix
Credits for my teaching license.
Michele Mohr Michele Mohr's Convergys Experience September 2006 - May 2012
Job Jewelry Design
Industry Apparel & Fashion
Experience
Convergys Corp 2008 - Present
Convergys September 2006 - May 2012
Convergys Corp September 2006 - 2008
Kelly Services 2006 - 2006
Skills
Management, Change Management, Call Centers, Sourcing, Training, Microsoft Word, Microsoft Excel, Recruiting, Marketing Strategy, Budgets, Sales, Forecasting, Public Speaking, Call Center, Strategic Planning, Team Building, Customer Service, Executive Search, Account Management, PowerPoint, Talent Acquisition, Human Resources, Contract Negotiation, Business Strategy, Sales Management
Education
Southwest Missouri State University 1982 — 1987
Bachelors of Science, Industrial Communications
Bishop DuBourg High School
Convergys Corp 2008 - Present
Convergys September 2006 - May 2012
Convergys Corp September 2006 - 2008
Kelly Services 2006 - 2006
Skills
Management, Change Management, Call Centers, Sourcing, Training, Microsoft Word, Microsoft Excel, Recruiting, Marketing Strategy, Budgets, Sales, Forecasting, Public Speaking, Call Center, Strategic Planning, Team Building, Customer Service, Executive Search, Account Management, PowerPoint, Talent Acquisition, Human Resources, Contract Negotiation, Business Strategy, Sales Management
Education
Southwest Missouri State University 1982 — 1987
Bachelors of Science, Industrial Communications
Bishop DuBourg High School
Steve Aubrey Steve Aubrey's Convergys Experience December 1995 - May 2012
Job Senior System Admin, QA, at Quest Diagnostics
Industry Computer Software
Experience
Quest Diagnostics April 2013 - Present
MedPlus August 2012 - April 2013
NetCracker May 2012 - August 2012
Convergys December 1995 - May 2012
Commercial Data Center 1995 - 1995
Dayton Walther 1994 - 1994
Skills
XP, Unix, Solaris, Windows 7, MVS
Education
Mount Vernon Nazarene University 1977 — 1981
Bachelor of Arts (BA), Computer Science
Quest Diagnostics April 2013 - Present
MedPlus August 2012 - April 2013
NetCracker May 2012 - August 2012
Convergys December 1995 - May 2012
Commercial Data Center 1995 - 1995
Dayton Walther 1994 - 1994
Skills
XP, Unix, Solaris, Windows 7, MVS
Education
Mount Vernon Nazarene University 1977 — 1981
Bachelor of Arts (BA), Computer Science
Danette White, PMP Danette White, PMP's Convergys Experience August 2004 - February 2006
Job Sr. Project Manager at Genesys
Industry Information Technology and Services
Experience
Genesys June 2014 - Present
Contact Solutions, Inc. May 2007 - June 2014
UCG January 2007 - May 2007
Judge Consulting Company February 2006 - January 2007
Convergys August 2004 - February 2006
Sprint 1997 - 2004
Skills
Project Management, PMP, Testing, IVR, Software Development, Management, Program Management, MS Project, SDLC, Process Improvement, Integration, Requirements Analysis, CRM, Telecommunications, Vendor Management, Software Project..., Visio, Cross-functional Team..., PMO, Business Process..., Business Process, SaaS, Business Analysis, Outsourcing, Call Centers, SharePoint, IT Management, Enterprise Architecture, IT Strategy, Cloud Computing, Enterprise Software, Professional Services, Data Center, ITIL, Singing
Education
University of Missouri-Kansas City 1995 — 1999
BLA, Liberal Arts
Missouri Western State University 1983 — 1984
None, Music Education
Genesys June 2014 - Present
Contact Solutions, Inc. May 2007 - June 2014
UCG January 2007 - May 2007
Judge Consulting Company February 2006 - January 2007
Convergys August 2004 - February 2006
Sprint 1997 - 2004
Skills
Project Management, PMP, Testing, IVR, Software Development, Management, Program Management, MS Project, SDLC, Process Improvement, Integration, Requirements Analysis, CRM, Telecommunications, Vendor Management, Software Project..., Visio, Cross-functional Team..., PMO, Business Process..., Business Process, SaaS, Business Analysis, Outsourcing, Call Centers, SharePoint, IT Management, Enterprise Architecture, IT Strategy, Cloud Computing, Enterprise Software, Professional Services, Data Center, ITIL, Singing
Education
University of Missouri-Kansas City 1995 — 1999
BLA, Liberal Arts
Missouri Western State University 1983 — 1984
None, Music Education
Nerissa Walton Nerissa Walton's Convergys Experience April 2014 - June 2014
Job Customer Service
Industry Consumer Services
Experience
Kohl's Department Stores January 2015 - Present
Convergy's April 2014 - June 2014
Decker Car Wash March 2012 - November 2013
Americredit Mortgage Services August 2004 - August 2007
Skills
Management, Project Management, Team Management, Telecommunications, Training, Vendor Management, Customer Service
Education
Morris College 1999 — 2004
Bachelor of Applied Science (B.A.Sc.), Broadcast Journalism
Kohl's Department Stores January 2015 - Present
Convergy's April 2014 - June 2014
Decker Car Wash March 2012 - November 2013
Americredit Mortgage Services August 2004 - August 2007
Skills
Management, Project Management, Team Management, Telecommunications, Training, Vendor Management, Customer Service
Education
Morris College 1999 — 2004
Bachelor of Applied Science (B.A.Sc.), Broadcast Journalism
Greg DeWolfe Greg DeWolfe's Convergys Experience January 2005 - December 2005
Job Currently searching for an administration or operations role
Industry Executive Office
Experience
Staples Advantage March 2013 - May 2015
Universal Contract Logistics November 2010 - February 2011
Brinks Canada December 2006 - March 2010
Seagulf Marine Operations January 2006 - April 2006
Convergy's January 2005 - December 2005
YBM ECC SISA December 2000 - June 2004
Skills
Microsoft Office, Customer Service, Leadership, Inventory Management, Training, PowerPoint, Word, Purchase, Hiring, Warehousing, Transportation, Shipping, Freight, Office Administration, Logistics, Reporting & Analysis, Constructive Feedback, Survey Design
Education
Mount Saint Vincent University 1997 — 2000
BBA, Marketing/Management
Mount Saint Vincent University, Halifax, Nova Scotia 1997 — 2000
Bachelor of Business AdministrationCertificate, MarketingMarketing and Management Major
Nova Scotia Community College 1995 — 1997
Business, Marketing
Nova Scotia Community College, Dartmouth, Nova Scotia 1995 — 1997
Business Administration Marketing Diploma
Staples Advantage March 2013 - May 2015
Universal Contract Logistics November 2010 - February 2011
Brinks Canada December 2006 - March 2010
Seagulf Marine Operations January 2006 - April 2006
Convergy's January 2005 - December 2005
YBM ECC SISA December 2000 - June 2004
Skills
Microsoft Office, Customer Service, Leadership, Inventory Management, Training, PowerPoint, Word, Purchase, Hiring, Warehousing, Transportation, Shipping, Freight, Office Administration, Logistics, Reporting & Analysis, Constructive Feedback, Survey Design
Education
Mount Saint Vincent University 1997 — 2000
BBA, Marketing/Management
Mount Saint Vincent University, Halifax, Nova Scotia 1997 — 2000
Bachelor of Business AdministrationCertificate, MarketingMarketing and Management Major
Nova Scotia Community College 1995 — 1997
Business, Marketing
Nova Scotia Community College, Dartmouth, Nova Scotia 1995 — 1997
Business Administration Marketing Diploma
Joshua Creekmore Joshua Creekmore's Convergys Experience January 2015 - Present
Job Team Lead at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2015 - Present
Convergys January 2014 - December 2014
Convergys March 2012 - December 2013
Your Sports Show August 2010 - November 2013
KDSN Radio March 2011 - March 2012
Convergys January 2010 - March 2011
Skills
Call Centers, Customer Service, Social Media, Team Building, Customer Satisfaction, Social Media Marketing, Customer Experience, Social Networking, BPO, CRM, Training, Process Improvement, Public Speaking, Team Management, Marketing
Education
Morningside College 2003 — 2011
Bachelor of Arts (BA), Communications
Convergys January 2015 - Present
Convergys January 2014 - December 2014
Convergys March 2012 - December 2013
Your Sports Show August 2010 - November 2013
KDSN Radio March 2011 - March 2012
Convergys January 2010 - March 2011
Skills
Call Centers, Customer Service, Social Media, Team Building, Customer Satisfaction, Social Media Marketing, Customer Experience, Social Networking, BPO, CRM, Training, Process Improvement, Public Speaking, Team Management, Marketing
Education
Morningside College 2003 — 2011
Bachelor of Arts (BA), Communications
Priya Klocek's Convergys Experience September 1998 - November 2005
Job Human Resources, Organization Development, Diversity & Change Management Consultant
Industry Human Resources
Experience
Northern Kentucky University January 2010 - Present
Consultant On The Go LLC September 2007 - Present
Great Oaks January 2009 - January 2011
DBM March 2009 - May 2010
Global Lead Management Consulting January 2007 - September 2007
Ashland Inc. December 2005 - January 2007
Convergys September 1998 - November 2005
Great American Financial Resources 1998 - 1998
Fifth Third Bank 1993 - 1998
Skills
Organizational..., Instructional Design, Coaching, Public Speaking, Leadership, Curriculum Design, Leadership Development, Executive Coaching, Employee Engagement, Talent Management, Succession Planning, Organizational..., Employee Relations, Performance Management, Career Counseling, Project Management, Blended Learning, Change Management, Training, Talent Acquisition, Recruiting, Strategy, Human Resources, Interviews, Program Management, Management Consulting, Staff Development, Management, Consulting, Career Development, Management Development, Workshop Facilitation, MBTI, Employee Training, Organizational Design, Hiring, Resume Writing, Onboarding, Personnel Management, Emotional Intelligence, Culture Change, Conflict Resolution, Training Delivery, Performance Improvement, 360 Feedback, Team Building, HR Consulting, Diversity Training, Executive Development, Executive Management
Education
UCLA 2013 — 2013
Certificate, Emotional Intelligence & Diversity Institute
Xavier University 2000 — 2002
MEd Human Resource Development
College of Mount St. Joseph 1994 — 1997
Business
Northern Kentucky University January 2010 - Present
Consultant On The Go LLC September 2007 - Present
Great Oaks January 2009 - January 2011
DBM March 2009 - May 2010
Global Lead Management Consulting January 2007 - September 2007
Ashland Inc. December 2005 - January 2007
Convergys September 1998 - November 2005
Great American Financial Resources 1998 - 1998
Fifth Third Bank 1993 - 1998
Skills
Organizational..., Instructional Design, Coaching, Public Speaking, Leadership, Curriculum Design, Leadership Development, Executive Coaching, Employee Engagement, Talent Management, Succession Planning, Organizational..., Employee Relations, Performance Management, Career Counseling, Project Management, Blended Learning, Change Management, Training, Talent Acquisition, Recruiting, Strategy, Human Resources, Interviews, Program Management, Management Consulting, Staff Development, Management, Consulting, Career Development, Management Development, Workshop Facilitation, MBTI, Employee Training, Organizational Design, Hiring, Resume Writing, Onboarding, Personnel Management, Emotional Intelligence, Culture Change, Conflict Resolution, Training Delivery, Performance Improvement, 360 Feedback, Team Building, HR Consulting, Diversity Training, Executive Development, Executive Management
Education
UCLA 2013 — 2013
Certificate, Emotional Intelligence & Diversity Institute
Xavier University 2000 — 2002
MEd Human Resource Development
College of Mount St. Joseph 1994 — 1997
Business
Jeremy Melvin's Convergys Experience 2005 - 2007
Job Project Manager
Industry Information Services
Experience
Symphony IRI Group 2010 - Present
Information Resources, Inc. 2007 - 2010
Convergys 2005 - 2007
ACS 2003 - 2005
Skills
Analytics, Customer Insight, Data Analysis, Business Intelligence, Segmentation, Marketing Research, Business Development, Cross-functional Team..., Management, Strategic Planning, Vendor Management, CRM, Outsourcing, Management Consulting, Market Analysis
Education
Morehead State University 1994 — 1998
Bachelor of Business Administration (BBA), Computer/Information Technology Administration and Management
Johnson Central High School
Symphony IRI Group 2010 - Present
Information Resources, Inc. 2007 - 2010
Convergys 2005 - 2007
ACS 2003 - 2005
Skills
Analytics, Customer Insight, Data Analysis, Business Intelligence, Segmentation, Marketing Research, Business Development, Cross-functional Team..., Management, Strategic Planning, Vendor Management, CRM, Outsourcing, Management Consulting, Market Analysis
Education
Morehead State University 1994 — 1998
Bachelor of Business Administration (BBA), Computer/Information Technology Administration and Management
Johnson Central High School
Andrew Petelin's Convergys Experience October 2005 - April 2006
Job Manager of Professional Services
Industry Computer Software
Experience
Lexmark Enterprise Software September 2014 - Present
Perceptive Software March 2012 - September 2014
Amdocs May 2006 - February 2012
Convergys October 2005 - April 2006
VML March 2005 - October 2005
Ciber August 2003 - March 2005
Accenture July 2002 - August 2003
Skills
Testing, Requirements Analysis, Agile Methodologies, SDLC, Quality Assurance, User Acceptance Testing, Integration, Software Project..., Vendor Management, Business Analysis, Project Management, Program Management, Business Process, PMP, Requirements Gathering, Management
Education
Missouri State University 1997 — 2001
Bachelor of Science (BS), Computer Information Systems
Lexmark Enterprise Software September 2014 - Present
Perceptive Software March 2012 - September 2014
Amdocs May 2006 - February 2012
Convergys October 2005 - April 2006
VML March 2005 - October 2005
Ciber August 2003 - March 2005
Accenture July 2002 - August 2003
Skills
Testing, Requirements Analysis, Agile Methodologies, SDLC, Quality Assurance, User Acceptance Testing, Integration, Software Project..., Vendor Management, Business Analysis, Project Management, Program Management, Business Process, PMP, Requirements Gathering, Management
Education
Missouri State University 1997 — 2001
Bachelor of Science (BS), Computer Information Systems
Andy Eberhardt's Convergys Experience July 2013 - Present
Job Senior Account Manager, Client Partner at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys July 2013 - Present
Stream Global Services March 2013 - July 2013
Stream Global Services April 2011 - March 2013
Stream December 2008 - April 2011
Skills
BPO, Call Center, Service Delivery, Process Management, Customer Experience
Education
Morningside College 2001 — 2005
BS, Biology/Business
Convergys July 2013 - Present
Stream Global Services March 2013 - July 2013
Stream Global Services April 2011 - March 2013
Stream December 2008 - April 2011
Skills
BPO, Call Center, Service Delivery, Process Management, Customer Experience
Education
Morningside College 2001 — 2005
BS, Biology/Business
Debbie Farrell's Convergys Experience January 2013 - June 2014
Job Executive Strategist at ExecuNet
Industry Professional Training & Coaching
Experience
ExecuNet 2014 - Present
Convergys January 2013 - June 2014
Stream Global Services May 2011 - January 2013
Prism Consulting Group, LLC January 1995 - April 2011
ODI January 1987 - December 1994
Xerox Learning Systems 1980 - 1987
Pitney Bowes 1976 - 1980
Skills
Talent Management, Employee Engagement, Leadership Development, Organizational..., Performance Management, Leadership, Recruiting, Employee Training, Career Counseling, Training, Coaching, Strategy, Change Management, Workshop Facilitation, Employee Relations, Process Improvement, Management Consulting, Executive Coaching, Budgets, Management, Human Resources, Program Management, Team Leadership, Consulting, Personnel Management, 360 Feedback, Executive Management, Performance Improvement, Training Delivery, Emotional Intelligence, Organizational...
Education
New York University - Leonard N. Stern School of Business 1974 — 1976
MBA, Finance and International Business
Mount Holyoke College 1970 — 1974
BA, Ancient Civilizations and German
College Year in Athens 1972 — 1973
Archeology
ExecuNet 2014 - Present
Convergys January 2013 - June 2014
Stream Global Services May 2011 - January 2013
Prism Consulting Group, LLC January 1995 - April 2011
ODI January 1987 - December 1994
Xerox Learning Systems 1980 - 1987
Pitney Bowes 1976 - 1980
Skills
Talent Management, Employee Engagement, Leadership Development, Organizational..., Performance Management, Leadership, Recruiting, Employee Training, Career Counseling, Training, Coaching, Strategy, Change Management, Workshop Facilitation, Employee Relations, Process Improvement, Management Consulting, Executive Coaching, Budgets, Management, Human Resources, Program Management, Team Leadership, Consulting, Personnel Management, 360 Feedback, Executive Management, Performance Improvement, Training Delivery, Emotional Intelligence, Organizational...
Education
New York University - Leonard N. Stern School of Business 1974 — 1976
MBA, Finance and International Business
Mount Holyoke College 1970 — 1974
BA, Ancient Civilizations and German
College Year in Athens 1972 — 1973
Archeology
Michael Topp, PMP's Convergys Experience 2002 - 2004
Job IT Project Manager at Austin Energy
Industry Utilities
Experience
Austin Energy February 2014 - Present
Accruent September 2012 - October 2013
Backhaul Engineering LLC 2009 - October 2012
Symmetry Fitness April 2007 - June 2008
GroupM 2004 - 2007
Convergys 2002 - 2004
Bricsnet 2000 - 2002
Montana Department of Corrections 2000 - 2000
Weyerhaeuser 1998 - 1999
IBM 1995 - 1997
Skills
Requirements Analysis, Documentation, Business Process, Testing, Project Planning, Vendor Management, Consultancy, Process Improvement, SDLC, PMP, Software Documentation, Troubleshooting, Telecommunications, Business Analysis, Databases, Project Management, Software Development, Consulting, Security
Education
Monash University 1987 — 1991
BS, Computer Science
Victoria University 1985 — 1986
Dip, Accounting
Austin Energy February 2014 - Present
Accruent September 2012 - October 2013
Backhaul Engineering LLC 2009 - October 2012
Symmetry Fitness April 2007 - June 2008
GroupM 2004 - 2007
Convergys 2002 - 2004
Bricsnet 2000 - 2002
Montana Department of Corrections 2000 - 2000
Weyerhaeuser 1998 - 1999
IBM 1995 - 1997
Skills
Requirements Analysis, Documentation, Business Process, Testing, Project Planning, Vendor Management, Consultancy, Process Improvement, SDLC, PMP, Software Documentation, Troubleshooting, Telecommunications, Business Analysis, Databases, Project Management, Software Development, Consulting, Security
Education
Monash University 1987 — 1991
BS, Computer Science
Victoria University 1985 — 1986
Dip, Accounting
Misty Dees's Convergys Experience 2001 - 2002
Job HR Generalist at Edward Jones
Industry Human Resources
Experience
Edward Jones HR SpecialistCiti2006 - 2007
Convergys 2001 - 2002
Education
Missouri State University 1995 — 2000
Edward Jones HR SpecialistCiti2006 - 2007
Convergys 2001 - 2002
Education
Missouri State University 1995 — 2000
Krishna Krishnakishore19's Convergys Experience June 2007 - June 2010
Job SAP BASIS / Netweaver Consultant at NorthgateArinso
Industry Information Technology and Services
Experience
NorthgateArinso June 2010 - Present
Convergys June 2007 - June 2010
IBM December 2006 - July 2007
Skills
SAP Portal, SAP Netweaver, SAP XI, SAP ERP, ABAP, SAPScript, SAP HR, SAP BW, Data Migration, SAP, SAP R/3, Oracle, SAP Implementation, ECC, SAP Basis, ERP
Education
Monash University 2003 — 2005
MS, Network computing
Madras University 1998 — 2002
Bachelor of Engineering, computer science
SSN junior college 1996 — 1998
Intermediate, Maths Physics Chemistry
NorthgateArinso June 2010 - Present
Convergys June 2007 - June 2010
IBM December 2006 - July 2007
Skills
SAP Portal, SAP Netweaver, SAP XI, SAP ERP, ABAP, SAPScript, SAP HR, SAP BW, Data Migration, SAP, SAP R/3, Oracle, SAP Implementation, ECC, SAP Basis, ERP
Education
Monash University 2003 — 2005
MS, Network computing
Madras University 1998 — 2002
Bachelor of Engineering, computer science
SSN junior college 1996 — 1998
Intermediate, Maths Physics Chemistry
Hau San Si Tou's Convergys Experience January 2009 - April 2012
Job Sr. Systems Analyst at NetCracker
Industry Information Technology and Services
Experience
NetCracker May 2012 - January 2014
Convergys January 2009 - April 2012
Convergys June 2004 - January 2009
Convergys June 2003 - October 2003
Convergys August 2002 - January 2003
Skills
Unix, SDLC, Requirements Analysis, Software Project..., Process Improvement, SQL, Oracle, PL/SQL, Requirements Gathering, Solution Architecture, Integration, Enterprise Architecture, Business Analysis, Systems Analysis, Unix Shell Scripting, Visio, Telecommunications, Software Development
Education
Rochester Institute of Technology 2001 — 2004
Bachelor's Degree, Computer Science
Monroe Community College 1999 — 2000
Associate's Degree, Computer Science
NetCracker May 2012 - January 2014
Convergys January 2009 - April 2012
Convergys June 2004 - January 2009
Convergys June 2003 - October 2003
Convergys August 2002 - January 2003
Skills
Unix, SDLC, Requirements Analysis, Software Project..., Process Improvement, SQL, Oracle, PL/SQL, Requirements Gathering, Solution Architecture, Integration, Enterprise Architecture, Business Analysis, Systems Analysis, Unix Shell Scripting, Visio, Telecommunications, Software Development
Education
Rochester Institute of Technology 2001 — 2004
Bachelor's Degree, Computer Science
Monroe Community College 1999 — 2000
Associate's Degree, Computer Science
Carla Kampschmidt's Convergys Experience June 2009 - May 2012
Job Contractor at TekSystems
Industry Computer Software
Experience
TekSystems October 2013 - Present
NetCracker May 2012 - June 2013
Convergys June 2009 - May 2012
Convergys August 2005 - August 2009
Convergys June 2001 - August 2005
Skills
Operations Management, Databases, Disaster Recovery, Vendor Management, Infrastructure..., Capacity Planning, Testing, Service Delivery, Requirements Analysis, Integration, Telecommunications, Software Documentation, Business Analysis, Troubleshooting, Requirements Gathering, Linux, ITIL, Solaris, Java Enterprise Edition, PMP, Resource Management, Quality Assurance, Process Improvement, Solution Architecture, CRM, Perl, Performance Tuning, WebLogic, DevOps, Github, Configuration Management, Ruby, Amazon Web Services..., JBoss Application Server, JBoss EAP, Jenkins, Tomcat
Education
Xavier University 2002 — 2004
MBA, Business, 4.0
Muskingum College 1997 — 2001
Bachelor of Science, Computer Science, Business (Double Major), 3.9
TekSystems October 2013 - Present
NetCracker May 2012 - June 2013
Convergys June 2009 - May 2012
Convergys August 2005 - August 2009
Convergys June 2001 - August 2005
Skills
Operations Management, Databases, Disaster Recovery, Vendor Management, Infrastructure..., Capacity Planning, Testing, Service Delivery, Requirements Analysis, Integration, Telecommunications, Software Documentation, Business Analysis, Troubleshooting, Requirements Gathering, Linux, ITIL, Solaris, Java Enterprise Edition, PMP, Resource Management, Quality Assurance, Process Improvement, Solution Architecture, CRM, Perl, Performance Tuning, WebLogic, DevOps, Github, Configuration Management, Ruby, Amazon Web Services..., JBoss Application Server, JBoss EAP, Jenkins, Tomcat
Education
Xavier University 2002 — 2004
MBA, Business, 4.0
Muskingum College 1997 — 2001
Bachelor of Science, Computer Science, Business (Double Major), 3.9
Pallavi Bareria's Convergys Experience July 2009 - 2012
Job Sr Program Manager at Brightstar
Industry Management Consulting
Experience
Brightstar May 2012 - Present
Convergys July 2009 - 2012
Tata Consultancy Services September 2005 - September 2008
EMC 2005 - 2008
Skills
Project Management, Process Improvement, Management, Six Sigma, Analysis, ERP, Competitive Analysis, Team Management, Software Documentation, Budgets, PMO, User Acceptance Testing, Business Analysis, SDLC
Education
University of Cincinnati 2008 — 2010
MBA, Management and Marketing
Nagpur University
Bachelor of Engineering (BEng), Computer Science
Brightstar May 2012 - Present
Convergys July 2009 - 2012
Tata Consultancy Services September 2005 - September 2008
EMC 2005 - 2008
Skills
Project Management, Process Improvement, Management, Six Sigma, Analysis, ERP, Competitive Analysis, Team Management, Software Documentation, Budgets, PMO, User Acceptance Testing, Business Analysis, SDLC
Education
University of Cincinnati 2008 — 2010
MBA, Management and Marketing
Nagpur University
Bachelor of Engineering (BEng), Computer Science
Kevin Chalupka's Convergys Experience March 1996 - May 2007
Job Human Resources
Industry Human Resources
Experience
Samaritan's Purse November 2010 - Present
Advanced Call Center Technologies September 2008 - November 2010
Amazon.com May 2007 - September 2008
Convergys March 1996 - May 2007
Skills
Performance Management, Talent Management, Talent Acquisition, Employee Relations, Recruiting, Change Management, Program Management, Leadership, Process Improvement, Strategy, Onboarding, HRIS, Employee Engagement, Human Resources, Personnel Management, Succession Planning, Training, Leadership Development, HR Policies, Employee Training, Conflict Resolution, Coaching, Interviews, Applicant Tracking..., Policy, Nonprofits, Management, Strategic Planning
Education
The University of Texas at Austin - Red McCombs School of Business
Master of Business Administration (MBA)
University of South Alabama
Bachelor's of Science (BS), Human Resource Management, Minor in Industrial Sociology
Montgomery College
Associate of Arts and Sciences (AAS), Business Management
University of Maryland College Park
Political Science and Government
Samaritan's Purse November 2010 - Present
Advanced Call Center Technologies September 2008 - November 2010
Amazon.com May 2007 - September 2008
Convergys March 1996 - May 2007
Skills
Performance Management, Talent Management, Talent Acquisition, Employee Relations, Recruiting, Change Management, Program Management, Leadership, Process Improvement, Strategy, Onboarding, HRIS, Employee Engagement, Human Resources, Personnel Management, Succession Planning, Training, Leadership Development, HR Policies, Employee Training, Conflict Resolution, Coaching, Interviews, Applicant Tracking..., Policy, Nonprofits, Management, Strategic Planning
Education
The University of Texas at Austin - Red McCombs School of Business
Master of Business Administration (MBA)
University of South Alabama
Bachelor's of Science (BS), Human Resource Management, Minor in Industrial Sociology
Montgomery College
Associate of Arts and Sciences (AAS), Business Management
University of Maryland College Park
Political Science and Government
Bhanu Prasad Sheri's Convergys Experience July 2002 - July 2004
Job Sr. Project Manager at WIPRO Technologies
Industry Computer Software
Experience
WIPRO Technologies July 2004 - Present
Convergys July 2002 - July 2004
Siemens Information Systems Ltd July 1999 - July 2002
Skills
Software Project..., Solution Architecture, Agile Methodologies, SDLC, Requirements Analysis
Education
Symbiosis institute of Management Studies 1997 — 1999
MBA, MIS & Finance
Nagpur University 1993 — 1997
Bachelor of Engineering, Mechanical-Robotics
WIPRO Technologies July 2004 - Present
Convergys July 2002 - July 2004
Siemens Information Systems Ltd July 1999 - July 2002
Skills
Software Project..., Solution Architecture, Agile Methodologies, SDLC, Requirements Analysis
Education
Symbiosis institute of Management Studies 1997 — 1999
MBA, MIS & Finance
Nagpur University 1993 — 1997
Bachelor of Engineering, Mechanical-Robotics
Antonio King's Convergys Experience May 2010 - December 2010
Job Manager
Industry Writing and Editing
Experience
High Quality CPR November 2013 - Present
AntonioKing.com December 2009 - Present
Spencer Gifts July 2014 - February 2015
Spirit Halloween August 2013 - November 2013
Comcast Cable May 2012 - June 2013
Extend Health August 2011 - December 2011
Convergys May 2010 - December 2010
King Pawn January 2002 - January 2010
ASK Technologies July 2004 - December 2009
Hollywood Video December 2004 - June 2008
Skills
Computer Hardware, Troubleshooting, Laptops, Hardware, Active Directory, Windows 7, Computer Repair, Software Installation, Printers, Servers, Windows Server, A+ Certified, Cabling, XP, Windows, Windows XP, Leadership, Microsoft Office, Team Building, Customer Service, Sales, Microsoft Excel, Strategic Planning, Process Improvement, Training, Public Speaking, Management, Call Centers
Education
Montgomery College 2013 — 2016
Associate's degree, Computer Games and Programming Skills
Strayer College
A.A, Computer Information Systems
High Quality CPR November 2013 - Present
AntonioKing.com December 2009 - Present
Spencer Gifts July 2014 - February 2015
Spirit Halloween August 2013 - November 2013
Comcast Cable May 2012 - June 2013
Extend Health August 2011 - December 2011
Convergys May 2010 - December 2010
King Pawn January 2002 - January 2010
ASK Technologies July 2004 - December 2009
Hollywood Video December 2004 - June 2008
Skills
Computer Hardware, Troubleshooting, Laptops, Hardware, Active Directory, Windows 7, Computer Repair, Software Installation, Printers, Servers, Windows Server, A+ Certified, Cabling, XP, Windows, Windows XP, Leadership, Microsoft Office, Team Building, Customer Service, Sales, Microsoft Excel, Strategic Planning, Process Improvement, Training, Public Speaking, Management, Call Centers
Education
Montgomery College 2013 — 2016
Associate's degree, Computer Games and Programming Skills
Strayer College
A.A, Computer Information Systems
Krishnappan Muthuraman's Convergys Experience March 2003 - April 2004
Job Technical Architect, Sun Certified Enterprise Architect (SCEA Part 1, Part 2 and Part 3)
Industry Information Technology and Services
Experience
Union Pacific Railroad April 2013 - Present
Union Pacific Railroad May 2011 - April 2013
ProKarma March 2005 - April 2011
Wachovia 2004 - 2005
HCL Technologies March 2003 - April 2004
Convergys March 2003 - April 2004
Expertus February 2002 - March 2003
Cisco Systems February 2002 - March 2003
Bank of America 2000 - 2001
CARITOR 1999 - 2001
Skills
Spring, Hibernate, Maven, JAXB, JPA, JSTL, Groovy, iBatis, CruiseControl, TIBCO, Messaging, Acegi
Education
National Institute of Technology Calicut 1993 — 1997
Computer Science and Engineering
National Institute of Technology Calicut 1993 — 1997
BS, Computer Science and Engineering
Union Pacific Railroad April 2013 - Present
Union Pacific Railroad May 2011 - April 2013
ProKarma March 2005 - April 2011
Wachovia 2004 - 2005
HCL Technologies March 2003 - April 2004
Convergys March 2003 - April 2004
Expertus February 2002 - March 2003
Cisco Systems February 2002 - March 2003
Bank of America 2000 - 2001
CARITOR 1999 - 2001
Skills
Spring, Hibernate, Maven, JAXB, JPA, JSTL, Groovy, iBatis, CruiseControl, TIBCO, Messaging, Acegi
Education
National Institute of Technology Calicut 1993 — 1997
Computer Science and Engineering
National Institute of Technology Calicut 1993 — 1997
BS, Computer Science and Engineering
Keith Liwen's Convergys Experience September 2002 - June 2005
Job Florida East Coast Railway
Industry Transportation/Trucking/Railroad
Experience
Florida East Coast Railway June 2013 - Present
Qualex Consulting Services January 2008 - June 2013
Blue Cross Blue Shield of Florida June 2005 - December 2007
Convergys September 2002 - June 2005
Skills
SAS, ETL, Data Integration, Business Intelligence, Data Warehousing, SQL, Business Analytics, OLAP, Data Mining, Unix, Analytics, Data Quality, Oracle, Access, SAS programming, Data Analysis, DB2, Teradata, Databases, COBOL, Marketing Automation, Customer Intelligence, Web Report Studio, Predictive Modeling, SDLC
Education
Montgomery County Community College 1975 — 1976
Florida East Coast Railway June 2013 - Present
Qualex Consulting Services January 2008 - June 2013
Blue Cross Blue Shield of Florida June 2005 - December 2007
Convergys September 2002 - June 2005
Skills
SAS, ETL, Data Integration, Business Intelligence, Data Warehousing, SQL, Business Analytics, OLAP, Data Mining, Unix, Analytics, Data Quality, Oracle, Access, SAS programming, Data Analysis, DB2, Teradata, Databases, COBOL, Marketing Automation, Customer Intelligence, Web Report Studio, Predictive Modeling, SDLC
Education
Montgomery County Community College 1975 — 1976
Rosemary Kanester's Convergys Experience June 2007 - August 2013
Job Retired
Industry Telecommunications
Experience
The University of Arizona Health Network August 2013 - October 2014
Convergys June 2007 - August 2013
TCI 1996 - 1997
Times Mirror Cable Television 1991 - 1992
Times Mirror Cable 1988 - 1992
Skills
Customer Relations, Client Services, Vendor Management, Business Development, Customer Retention, Workforce Management, Customer Service, Customer Experience, CRM, Change Management, BPO, Leadership, Product Management, Call Centers, Strategic Partnerships, Project Management, Performance Management, Business Strategy, Customer Satisfaction, Strategic Planning, Account Management, Recruiting, Financial Services, Team Management, Start-ups, Program Management, Sales, Process Improvement, Strategy, Management Consulting, Team Building, Outsourcing, Management, Business Analysis
Education
Muhlenberg College
Bachelor of Business Administration (B.B.A.)
The University of Arizona Health Network August 2013 - October 2014
Convergys June 2007 - August 2013
TCI 1996 - 1997
Times Mirror Cable Television 1991 - 1992
Times Mirror Cable 1988 - 1992
Skills
Customer Relations, Client Services, Vendor Management, Business Development, Customer Retention, Workforce Management, Customer Service, Customer Experience, CRM, Change Management, BPO, Leadership, Product Management, Call Centers, Strategic Partnerships, Project Management, Performance Management, Business Strategy, Customer Satisfaction, Strategic Planning, Account Management, Recruiting, Financial Services, Team Management, Start-ups, Program Management, Sales, Process Improvement, Strategy, Management Consulting, Team Building, Outsourcing, Management, Business Analysis
Education
Muhlenberg College
Bachelor of Business Administration (B.B.A.)
Dolly Joyce Donempudi's Convergys Experience May 2008 - Present
Job SAP Payroll Consultant at Convergys
Industry Information Technology and Services
Experience
Convergys May 2008 - Present
Hermes Technologies October 2007 - April 2008
Computer Associates September 2005 - January 2007
Aztec Technologies June 2005 - September 2005
Boston Technologies June 2004 - June 2005
Skills
Quality Center, SAP HR, Oracle, Visual Basic
Education
Nagpur University 2000 — 2003
MCA, Computer application
Nagpur University 1997 — 2000
BS, Computer Application
MSMSV
Convergys May 2008 - Present
Hermes Technologies October 2007 - April 2008
Computer Associates September 2005 - January 2007
Aztec Technologies June 2005 - September 2005
Boston Technologies June 2004 - June 2005
Skills
Quality Center, SAP HR, Oracle, Visual Basic
Education
Nagpur University 2000 — 2003
MCA, Computer application
Nagpur University 1997 — 2000
BS, Computer Application
MSMSV
Sheilah Conlon Bashford's Convergys Experience November 2014 - Present
Job Systems Analyst at Convergys
Industry Human Resources
Experience
Convergys November 2014 - Present
Covington Independent Schools July 2014 - November 2014
Fort Thomas Independent School District September 2009 - May 2014
Cincinnati Public Schools January 2010 - May 2013
EDS September 2007 - December 2008
Blue Cross Blue Shield March 1994 - April 1997
Travelers Insurance 1991 - 1994
Skills
Unix, Servers, Disaster Recovery, C, Windows, Software Development, Security, Technical Support, Teaching, Computer Hardware, Databases, German, Networking, Troubleshooting
Education
University of the Cumberlands 2011 — 2014
Master's Degree, Middle School Math and Science, 4.0
Northern Kentucky University 2009 — 2011
Post B.A., Middle School Math and Science, 3.9
Rochester Institute of Technology 1984 — 1988
B.S., Electronics Technology
Mohawk Valley Community College 1982 — 1984
A.A.S., Electronics
Convergys November 2014 - Present
Covington Independent Schools July 2014 - November 2014
Fort Thomas Independent School District September 2009 - May 2014
Cincinnati Public Schools January 2010 - May 2013
EDS September 2007 - December 2008
Blue Cross Blue Shield March 1994 - April 1997
Travelers Insurance 1991 - 1994
Skills
Unix, Servers, Disaster Recovery, C, Windows, Software Development, Security, Technical Support, Teaching, Computer Hardware, Databases, German, Networking, Troubleshooting
Education
University of the Cumberlands 2011 — 2014
Master's Degree, Middle School Math and Science, 4.0
Northern Kentucky University 2009 — 2011
Post B.A., Middle School Math and Science, 3.9
Rochester Institute of Technology 1984 — 1988
B.S., Electronics Technology
Mohawk Valley Community College 1982 — 1984
A.A.S., Electronics
Richard Ison's Convergys Experience February 2012 - Present
Job Assocate Support
Industry Photography
Experience
Convergys February 2012 - Present
Ice Wolf Photography of Portland November 2009 - Present
Retail Imaging Management Group, LLC December 2011 - February 2012
Affiliated Computer Systems, Inc January 1998 - February 2009
Village Manor July 1996 - December 1997
Subway January 1993 - June 1996
Skills
Customer Service, Photography, Scheduling, Digital Photography, Troubleshooting
Education
Mt. Hood Community College 2009 — 2011
AAS, Integrated Media:Digital Photography
Convergys February 2012 - Present
Ice Wolf Photography of Portland November 2009 - Present
Retail Imaging Management Group, LLC December 2011 - February 2012
Affiliated Computer Systems, Inc January 1998 - February 2009
Village Manor July 1996 - December 1997
Subway January 1993 - June 1996
Skills
Customer Service, Photography, Scheduling, Digital Photography, Troubleshooting
Education
Mt. Hood Community College 2009 — 2011
AAS, Integrated Media:Digital Photography
Laxman Swamy's Convergys Experience SAP Technical Team LeadConvergysJanuary 2004 - Present
Job SAP Technical Team Lead at Convergys
Industry Human Resources
Experience
Convergys SAP Technical Team LeadConvergysJanuary 2004 - Present
Education
Monash University 2000 — 2002
Masters, Information Technology
Convergys SAP Technical Team LeadConvergysJanuary 2004 - Present
Education
Monash University 2000 — 2002
Masters, Information Technology
Mitch Hatter's Convergys Experience June 1978 - March 2009
Job Project Manager (Contractor) at First Data
Industry Telecommunications
Experience
First Data August 2015 - Present
Contractor December 2013 - March 2015
CH Mack June 2009 - November 2012
Convergys June 1978 - March 2009
Skills
SDLC, Business Analysis, Requirements Analysis, Software Project..., Program Management, Process Improvement, Integration, Visio, PMO, Telecommunications, Agile Methodologies, Cross-functional Team..., Software Development, Systems Analysis, Microsoft SQL Server, Vendor Management, Business Intelligence
Education
Northern Kentucky University 1974 — 1978
BA, Political Science
Morehead State University 1971 — 1973
First Data August 2015 - Present
Contractor December 2013 - March 2015
CH Mack June 2009 - November 2012
Convergys June 1978 - March 2009
Skills
SDLC, Business Analysis, Requirements Analysis, Software Project..., Program Management, Process Improvement, Integration, Visio, PMO, Telecommunications, Agile Methodologies, Cross-functional Team..., Software Development, Systems Analysis, Microsoft SQL Server, Vendor Management, Business Intelligence
Education
Northern Kentucky University 1974 — 1978
BA, Political Science
Morehead State University 1971 — 1973
Dan Shire's Convergys Experience July 2013 - May 2014
Job Artist at Self employed
Industry Arts and Crafts
Experience
Self employed June 1990 - Present
Convergys July 2013 - May 2014
Skills
Art, Fine Art, Painting, Contemporary Art, Visual Arts, Drawing, Acrylic, Galleries, Portraits, Mixed Media, Sculpture, Watercolor, Printmaking, Illustration, Public Art, Figurative Art, Customer Service, Public Speaking, Photography, Photoshop, Microsoft Office, Teaching, Team Building, Leadership
Education
Muhlenberg College 1987 — 1990
BA in Fine Arts, Fine and Studio Arts
Muhlenberg College
Bachelor's degree, Fine and Studio Arts
Self employed June 1990 - Present
Convergys July 2013 - May 2014
Skills
Art, Fine Art, Painting, Contemporary Art, Visual Arts, Drawing, Acrylic, Galleries, Portraits, Mixed Media, Sculpture, Watercolor, Printmaking, Illustration, Public Art, Figurative Art, Customer Service, Public Speaking, Photography, Photoshop, Microsoft Office, Teaching, Team Building, Leadership
Education
Muhlenberg College 1987 — 1990
BA in Fine Arts, Fine and Studio Arts
Muhlenberg College
Bachelor's degree, Fine and Studio Arts
Danielle Wilke's Convergys Experience September 2012 - Present
Job CII Analyst CSAT at Convergys
Industry Market Research
Experience
Convergys September 2012 - Present
Nationwide Insurance November 2010 - September 2012
C&R Research October 2007 - November 2010
Sigma Alpha Epsilon May 2004 - August 2006
Skills
Quantitative Research, Data Analysis, Advertising Research, Research, Marketing Research, Microsoft Excel, Customer Insight
Education
Monmouth College 2003 — 2007
Bachelors, Psychology, Business Administration
Convergys September 2012 - Present
Nationwide Insurance November 2010 - September 2012
C&R Research October 2007 - November 2010
Sigma Alpha Epsilon May 2004 - August 2006
Skills
Quantitative Research, Data Analysis, Advertising Research, Research, Marketing Research, Microsoft Excel, Customer Insight
Education
Monmouth College 2003 — 2007
Bachelors, Psychology, Business Administration
Paul Flanigan's Convergys Experience August 2002 - August 2004
Job Mobile Devices Specialist at City of Mississauga
Industry Information Technology and Services
Experience
City of Mississauga June 2013 - Present
City of Mississauga April 2007 - June 2013
Convergys August 2002 - August 2004
Skills
Technical Support, Help Desk Support, Troubleshooting, Vendor Management, Customer Service, Microsoft Office, IT Operations, System Administration, Windows, Government, Mobile Devices, Mobile Technology, Program Management, Business Analysis, Project Management, Team Leadership, Telecommunications, Editing, Photoshop, VoIP, IT Management, Service Desk, Management, Networking, Leadership, Policy
Education
Mohawk College 2000 — 2002
Computer Science: Network and Hardware
City of Mississauga June 2013 - Present
City of Mississauga April 2007 - June 2013
Convergys August 2002 - August 2004
Skills
Technical Support, Help Desk Support, Troubleshooting, Vendor Management, Customer Service, Microsoft Office, IT Operations, System Administration, Windows, Government, Mobile Devices, Mobile Technology, Program Management, Business Analysis, Project Management, Team Leadership, Telecommunications, Editing, Photoshop, VoIP, IT Management, Service Desk, Management, Networking, Leadership, Policy
Education
Mohawk College 2000 — 2002
Computer Science: Network and Hardware
Lloyd Quellette's Convergys Experience May 2000 - February 2004
Job Business Representative at Buckeye TeleSystem
Industry Telecommunications
Experience
Buckeye TeleSystem July 2004 - Present
Convergys May 2000 - February 2004
Key Bank 1998 - 2000
Monroe Bank & Trust 1995 - 1998
Skills
Customer Relations, Customer Service, Telecommunications, VoIP, Call Center, Team Building, Account Management, Wireless, Financial Analysis, Microsoft Office, Microsoft Excel, Business Analysis, Analysis, Accounting, Call Centers, Vendor Management, Salesforce.com, Leadership, Operations Management, Data Center, Selling, Financial Reporting, Contract Negotiation, Management, Access, Training, PowerPoint, System Administration, Troubleshooting, Strategy, Sales, Customer Satisfaction, Outlook, Solution Selling, MPLS, CRM, Sales Operations, Customer Experience, Direct Sales, Visio, Cloud Computing, Windows, Team Leadership, Business Development, Networking
Education
Murray State University 1990 — 1992
Bachelor, Finance
University of Alaska Anchorage
Associate's degree, Accounting
Buckeye TeleSystem July 2004 - Present
Convergys May 2000 - February 2004
Key Bank 1998 - 2000
Monroe Bank & Trust 1995 - 1998
Skills
Customer Relations, Customer Service, Telecommunications, VoIP, Call Center, Team Building, Account Management, Wireless, Financial Analysis, Microsoft Office, Microsoft Excel, Business Analysis, Analysis, Accounting, Call Centers, Vendor Management, Salesforce.com, Leadership, Operations Management, Data Center, Selling, Financial Reporting, Contract Negotiation, Management, Access, Training, PowerPoint, System Administration, Troubleshooting, Strategy, Sales, Customer Satisfaction, Outlook, Solution Selling, MPLS, CRM, Sales Operations, Customer Experience, Direct Sales, Visio, Cloud Computing, Windows, Team Leadership, Business Development, Networking
Education
Murray State University 1990 — 1992
Bachelor, Finance
University of Alaska Anchorage
Associate's degree, Accounting
Datikka Wright's Convergys Experience 2007 - 2007
Job at
Industry Information Technology and Services
Experience
TEKsystems April 2007 - Present
Riverview Gardens School District 2007 - 2009
Convergys 2007 - 2007
Skills
Windows 7, Software Documentation, SharePoint, XP, BMC Remedy, Troubleshooting, Computer Hardware, Active Directory, Technical Recruiting, Help Desk Support, Incident Management, Windows Server, Technical Support, Security, Visio, ITIL, Software Installation, System Administration, Testing, Operating Systems, IT Service Management, SDLC, VPN, IT Management, IT Operations, Disaster Recovery, Information Technology, Vendor Management, Citrix, Servers, VMware, TCP/IP, Networking, System Deployment, DNS, Integration, Cisco Technologies, Hardware, Network Administration, Network Security, Microsoft Exchange, Windows XP, Windows, Laptops
Education
Southern Illinois University, Edwardsville 2000 — 2005
Bachelor of Science, Computer Management Information Systems
Southern Illinois University, Edwardsville 2000 — 2005
Missouri State University
TEKsystems April 2007 - Present
Riverview Gardens School District 2007 - 2009
Convergys 2007 - 2007
Skills
Windows 7, Software Documentation, SharePoint, XP, BMC Remedy, Troubleshooting, Computer Hardware, Active Directory, Technical Recruiting, Help Desk Support, Incident Management, Windows Server, Technical Support, Security, Visio, ITIL, Software Installation, System Administration, Testing, Operating Systems, IT Service Management, SDLC, VPN, IT Management, IT Operations, Disaster Recovery, Information Technology, Vendor Management, Citrix, Servers, VMware, TCP/IP, Networking, System Deployment, DNS, Integration, Cisco Technologies, Hardware, Network Administration, Network Security, Microsoft Exchange, Windows XP, Windows, Laptops
Education
Southern Illinois University, Edwardsville 2000 — 2005
Bachelor of Science, Computer Management Information Systems
Southern Illinois University, Edwardsville 2000 — 2005
Missouri State University
Kelly Fraley's Convergys Experience September 2006 - Present
Job Sr. Auditor at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys September 2006 - Present
Skills
Workforce Management, Call Center, Customer Satisfaction, Customer Service, Outsourcing, Coaching, Performance Management, Process Improvement, Program Management, Operations Management, Team Leadership, Team Management, Call Centers, Management, Training, CRM
Education
Morehead State University 1998 — 2002
BA
Convergys September 2006 - Present
Skills
Workforce Management, Call Center, Customer Satisfaction, Customer Service, Outsourcing, Coaching, Performance Management, Process Improvement, Program Management, Operations Management, Team Leadership, Team Management, Call Centers, Management, Training, CRM
Education
Morehead State University 1998 — 2002
BA
Dale Marshall's Convergys Experience May 1998 - June 2004
Job Instructor at ELS Language Centers
Industry Education Management
Experience
ELS Language Centers September 2008 - Present
Convergys May 1998 - June 2004
Convergys April 1998 - May 2004
Skills
Training, Servers, Teaching, Windows 7, Teaching English as a..., ESL, Public Speaking, Research, TOEFL, Curriculum Design, Curriculum Development, Lotus Notes, Educational Leadership, Teaching Adults, Volunteer Management, Customer Service, Higher Education, Software Installation, Microsoft Office, Event Planning, Computers
Education
Oxford Seminars
100 Hour Certification, Teaching English as a Second or Foreign Language/ESL Language Instructor, Passed
Miami University-Hamilton 1984 — 1985
No, Business Administration and Management, General
Morehead State University 1968 — 1973
BA, English, Speech and Theater
ELS Language Centers September 2008 - Present
Convergys May 1998 - June 2004
Convergys April 1998 - May 2004
Skills
Training, Servers, Teaching, Windows 7, Teaching English as a..., ESL, Public Speaking, Research, TOEFL, Curriculum Design, Curriculum Development, Lotus Notes, Educational Leadership, Teaching Adults, Volunteer Management, Customer Service, Higher Education, Software Installation, Microsoft Office, Event Planning, Computers
Education
Oxford Seminars
100 Hour Certification, Teaching English as a Second or Foreign Language/ESL Language Instructor, Passed
Miami University-Hamilton 1984 — 1985
No, Business Administration and Management, General
Morehead State University 1968 — 1973
BA, English, Speech and Theater
Doreen Taderera's Convergys Experience September 2007 - May 2008
Job Mobile Device Management Specialist at WMATA
Industry Information Technology and Services
Experience
WMATA May 2014 - Present
International Monetary Fund July 2012 - May 2014
The World Bank June 2008 - July 2012
Convergys September 2007 - May 2008
The World Bank February 2007 - September 2007
Skills
Mobile Devices, Troubleshooting, Management, Software Documentation, Networking, Testing, Project Planning, Training, Blackberry, Android, Product Development, iPhone, Wireless, Lotus Notes, Blackberry Enterprise..., Technical Support, Customer Service, Active Directory, Help Desk Support, Citrix, Microsoft Exchange, System Deployment, Windows XP, BMC Remedy, SharePoint, Windows, Vendor Management, Security, Information Technology
Education
Murray State University 2010 — 2012
Master of Business Administration
University of Houston 2004 — 2006
Bachelor of Arts, International Business
WMATA May 2014 - Present
International Monetary Fund July 2012 - May 2014
The World Bank June 2008 - July 2012
Convergys September 2007 - May 2008
The World Bank February 2007 - September 2007
Skills
Mobile Devices, Troubleshooting, Management, Software Documentation, Networking, Testing, Project Planning, Training, Blackberry, Android, Product Development, iPhone, Wireless, Lotus Notes, Blackberry Enterprise..., Technical Support, Customer Service, Active Directory, Help Desk Support, Citrix, Microsoft Exchange, System Deployment, Windows XP, BMC Remedy, SharePoint, Windows, Vendor Management, Security, Information Technology
Education
Murray State University 2010 — 2012
Master of Business Administration
University of Houston 2004 — 2006
Bachelor of Arts, International Business
Mitch Hatter's Convergys Experience January 1996 - March 2009
Job Project Manager at CH Mack, Inc.
Industry Computer Software
Experience
CH Mack, Inc. June 2009 - Present
Convergys January 1996 - March 2009
Skills
Software Project..., Quality Assurance, Healthcare Information..., Business Analysis, Testing, Integration
Education
Northern Kentucky University 1974 — 1978
Bachelor of Science (BS), Political Science and Government
Morehead State University 1971 — 1973
CH Mack, Inc. June 2009 - Present
Convergys January 1996 - March 2009
Skills
Software Project..., Quality Assurance, Healthcare Information..., Business Analysis, Testing, Integration
Education
Northern Kentucky University 1974 — 1978
Bachelor of Science (BS), Political Science and Government
Morehead State University 1971 — 1973
Warren T Nance's Convergys Experience 2002 - 2004
Job Computer Operator at First Bank
Industry Banking
Experience
Nocturnal Yzemann Media Production LLC July 2014 - Present
First Services March 2005 - Present
Convergys 2002 - 2004
Sprint Nextel February 2001 - November 2001
Skills
AS400, Tivoli Access Manager, Disaster Recovery, Problem Solving, XP, Active Directory, Software Documentation, Access, SharePoint, Hardware, Troubleshooting, Help Desk Support, Operating Systems, IT Operations, Data Center, Windows 7
Education
Vatterott College 1998 — 2000
Associates Degree, Computer Programming
Missouri Western State University 1997 — 1999
Computer Programming
Hazelwood Central High
University of Arkansas at Pine Bluff
Nocturnal Yzemann Media Production LLC July 2014 - Present
First Services March 2005 - Present
Convergys 2002 - 2004
Sprint Nextel February 2001 - November 2001
Skills
AS400, Tivoli Access Manager, Disaster Recovery, Problem Solving, XP, Active Directory, Software Documentation, Access, SharePoint, Hardware, Troubleshooting, Help Desk Support, Operating Systems, IT Operations, Data Center, Windows 7
Education
Vatterott College 1998 — 2000
Associates Degree, Computer Programming
Missouri Western State University 1997 — 1999
Computer Programming
Hazelwood Central High
University of Arkansas at Pine Bluff
Brad Spotts's Convergys Experience April 2001 - May 2010
Job Juniper Resident Engineer
Industry Computer Networking
Experience
Time Warner Cable Business Class August 2011 - Present
Nokia Siemens Networks May 2010 - May 2011
Convergys April 2001 - May 2010
Juniper JTAC M/T/MX 2007 - 2010
Skills
JUNOS, ISIS, Routers, BGP, OSPF
Education
Mountainland Applied Technology College
Salt Lake Community College
Utah Valley State College
Time Warner Cable Business Class August 2011 - Present
Nokia Siemens Networks May 2010 - May 2011
Convergys April 2001 - May 2010
Juniper JTAC M/T/MX 2007 - 2010
Skills
JUNOS, ISIS, Routers, BGP, OSPF
Education
Mountainland Applied Technology College
Salt Lake Community College
Utah Valley State College
Kathleen Dedrick, PMP's Convergys Experience July 2002 - April 2005
Job Director of Business Intelligence and Analytics at Shannex Incorporated
Industry Retail
Experience
Shannex Incorporated October 2013 - Present
Staples Business Advantage Manager, Business Intelligence- AnalysisStaplesMay 2012 - October 2013
Staples December 2009 - October 2011
Convergys July 2002 - April 2005
Skills
Business Process..., Business Process, Process Improvement, Business Analysis, Process Engineering, Six Sigma, Management Consulting, Change Management, Customer Satisfaction, Data Analysis, Training, Cross-functional Team..., Project Management, Team Leadership, Operations Management, Program Management, Team Building, Visio, Vendor Management, Coaching, Leadership, Management, Analysis, Analytics, Performance Management
Education
Saint Mary's University 2010 — 2011
Master of Business Administration (MBA), management consulting
Mount Saint Vincent University 2005 — 2009
Bachelor of Business Administration (B.B.A.), Management
Shannex Incorporated October 2013 - Present
Staples Business Advantage Manager, Business Intelligence- AnalysisStaplesMay 2012 - October 2013
Staples December 2009 - October 2011
Convergys July 2002 - April 2005
Skills
Business Process..., Business Process, Process Improvement, Business Analysis, Process Engineering, Six Sigma, Management Consulting, Change Management, Customer Satisfaction, Data Analysis, Training, Cross-functional Team..., Project Management, Team Leadership, Operations Management, Program Management, Team Building, Visio, Vendor Management, Coaching, Leadership, Management, Analysis, Analytics, Performance Management
Education
Saint Mary's University 2010 — 2011
Master of Business Administration (MBA), management consulting
Mount Saint Vincent University 2005 — 2009
Bachelor of Business Administration (B.B.A.), Management
Devon Kilgore's Convergys Experience July 2012 - September 2012
Job Originations Processor at Mortgage Company
Industry Financial Services
Experience
Mortgage Company September 2012 - Present
Convergys July 2012 - September 2012
National American University April 2011 - April 2012
Starlight Theatre April 2010 - September 2010
Education
Missouri State University 2006 — 2008
Bachelor's degree, Fashion Merchandising and Marketing
Mortgage Company September 2012 - Present
Convergys July 2012 - September 2012
National American University April 2011 - April 2012
Starlight Theatre April 2010 - September 2010
Education
Missouri State University 2006 — 2008
Bachelor's degree, Fashion Merchandising and Marketing
Jasimin Lu's Convergys Experience December 2009 - Present
Job Product Development
Industry Consumer Goods
Experience
Convergys December 2009 - Present
Education
Mount Saint Vincent University 2009 — 2012
Master on going, Nutrition and Food Manufacturing
Convergys December 2009 - Present
Education
Mount Saint Vincent University 2009 — 2012
Master on going, Nutrition and Food Manufacturing
Jennifer Loyd's Convergys Experience July 2014 - March 2015
Job Temporary Employee
Industry Consumer Services
Experience
Express Employment Professionals March 2015 - Present
Colorado School for the Deaf and the Blind October 2013 - Present
Convergys July 2014 - March 2015
Xerox October 2013 - February 2014
Sodexo August 2012 - October 2013
Roy Rogers April 2012 - July 2012
Arbys March 2012 - April 2012
Wendy's September 2011 - March 2012
Mount Aloysius August 2010 - December 2010
TexelSPL August 2007 - November 2008
Skills
Microsoft Office, Typing, Office Equipment
Education
Pennsylvania Highlands Community College 2010 — 2012
Associates of Science, General Studies
Mount Aloysius College 2010 — 2011
Associates of Arts, Deaf Studies
Express Employment Professionals March 2015 - Present
Colorado School for the Deaf and the Blind October 2013 - Present
Convergys July 2014 - March 2015
Xerox October 2013 - February 2014
Sodexo August 2012 - October 2013
Roy Rogers April 2012 - July 2012
Arbys March 2012 - April 2012
Wendy's September 2011 - March 2012
Mount Aloysius August 2010 - December 2010
TexelSPL August 2007 - November 2008
Skills
Microsoft Office, Typing, Office Equipment
Education
Pennsylvania Highlands Community College 2010 — 2012
Associates of Science, General Studies
Mount Aloysius College 2010 — 2011
Associates of Arts, Deaf Studies
Trina Hill's Convergys Experience January 2007 - March 2012
Job Fulltime Student at Nashville State Community College
Industry Outsourcing/Offshoring
Experience
Nashville State Community College August 2012 - Present
Serco - North America April 2011 - April 2012
Convergys January 2007 - March 2012
Skills
Transition Management, Accounts Payable, Analysis, Military, Account Reconciliation, Process Improvement, Customer Service, Customer Satisfaction, BPO, Microsoft Excel, Payroll, Program Management, Team Leadership, Human Resources, Security Clearance, Supervisory Skills, PeopleSoft, Strategic Planning, Team Building, Data Entry, Microsoft Office, Management, Software Documentation, Policy, Public Speaking, PowerPoint, Employee Relations, Project Management, Administration, Leadership, System Administration, Accounting, Training, Leadership Development, Operations Management, Access, Microsoft Word
Education
Nashville State Community College 2012 — 2017
Business Administration and Management, General
Nashville State Community College August 2012 - Present
Serco - North America April 2011 - April 2012
Convergys January 2007 - March 2012
Skills
Transition Management, Accounts Payable, Analysis, Military, Account Reconciliation, Process Improvement, Customer Service, Customer Satisfaction, BPO, Microsoft Excel, Payroll, Program Management, Team Leadership, Human Resources, Security Clearance, Supervisory Skills, PeopleSoft, Strategic Planning, Team Building, Data Entry, Microsoft Office, Management, Software Documentation, Policy, Public Speaking, PowerPoint, Employee Relations, Project Management, Administration, Leadership, System Administration, Accounting, Training, Leadership Development, Operations Management, Access, Microsoft Word
Education
Nashville State Community College 2012 — 2017
Business Administration and Management, General
Robyn MacDonald's Convergys Experience June 2003 - November 2008
Job Admissions Service Specialist at NSCC
Industry Education Management
Experience
NSCC August 2015 - Present
NSCC January 2015 - August 2015
NSCC March 2013 - January 2015
Nova Scotia Community College October 2010 - March 2013
Nova Scotia Community College November 2008 - October 2010
Convergys June 2003 - November 2008
Convergys January 2003 - June 2003
Convergys June 2002 - February 2003
The TelephoneBooth 1997 - 1998
Skills
Adult Education, Customer Service, Instructional Design, Coaching, Microsoft Office, Performance Management, Data Analysis, Training Delivery, Customer Satisfaction, Change Management, Data Entry, Troubleshooting, Close Attention to..., Teamwork, Employee Relations, Training, Process Improvement, Program Management, Time Management
Education
Mount Saint Vincent University 1996 — 2014
St. Francis Xavier University 1992 — 1996
Bachelor of Arts (BA), Sociology
NSCC
General Studies
NSCC August 2015 - Present
NSCC January 2015 - August 2015
NSCC March 2013 - January 2015
Nova Scotia Community College October 2010 - March 2013
Nova Scotia Community College November 2008 - October 2010
Convergys June 2003 - November 2008
Convergys January 2003 - June 2003
Convergys June 2002 - February 2003
The TelephoneBooth 1997 - 1998
Skills
Adult Education, Customer Service, Instructional Design, Coaching, Microsoft Office, Performance Management, Data Analysis, Training Delivery, Customer Satisfaction, Change Management, Data Entry, Troubleshooting, Close Attention to..., Teamwork, Employee Relations, Training, Process Improvement, Program Management, Time Management
Education
Mount Saint Vincent University 1996 — 2014
St. Francis Xavier University 1992 — 1996
Bachelor of Arts (BA), Sociology
NSCC
General Studies
Robert L. Wilson CISSP's Convergys Experience August 1999 - May 2000
Job Security Analyst at Verizon Business
Industry Information Technology and Services
Experience
Verizon Business August 2012 - Present
CACI International Inc April 2011 - August 2012
IntelliDyne April 2008 - April 2011
Advanced Resources Technologies, Inc. November 2001 - April 2008
Spherion June 2000 - June 2001
Convergys August 1999 - May 2000
Skills
•eMASS (Enterprise..., •Fortify – Automated..., •Certified Ethical..., •STAT 6.0 Network..., •Information Assurance..., •Systems..., Information Assurance, Active Directory, CISSP, Computer Security, DIACAP, DoD, Information Security, Information Security..., Information Technology, Network Security, Penetration Testing, Risk Assessment, Security, Security Clearance, Security Management, Security Policy, Servers, Vulnerability Assessment, Vulnerability Management
Education
Montgomery College
Associate of Arts (A.A.), Criminal Justice/Police Science
University of Maryland University College
Bachelor's degree, Criminal Justice/Police Science
Verizon Business August 2012 - Present
CACI International Inc April 2011 - August 2012
IntelliDyne April 2008 - April 2011
Advanced Resources Technologies, Inc. November 2001 - April 2008
Spherion June 2000 - June 2001
Convergys August 1999 - May 2000
Skills
•eMASS (Enterprise..., •Fortify – Automated..., •Certified Ethical..., •STAT 6.0 Network..., •Information Assurance..., •Systems..., Information Assurance, Active Directory, CISSP, Computer Security, DIACAP, DoD, Information Security, Information Security..., Information Technology, Network Security, Penetration Testing, Risk Assessment, Security, Security Clearance, Security Management, Security Policy, Servers, Vulnerability Assessment, Vulnerability Management
Education
Montgomery College
Associate of Arts (A.A.), Criminal Justice/Police Science
University of Maryland University College
Bachelor's degree, Criminal Justice/Police Science
Tresalyn Gray's Convergys Experience September 2005 - April 2006
Job Media Production Professional
Industry Media Production
Experience
Advanced Cable Technology September 2010 - Present
R2R Communication 2011 - 2012
Source Broadband Services December 2008 - February 2009
Jay A. Taylor February 2006 - April 2008
Convergy's September 2005 - April 2006
Education
San Jacinto College 2005 — 2007
National Institute of Technology 2001 — 2002
Computer Business Application
Advanced Cable Technology September 2010 - Present
R2R Communication 2011 - 2012
Source Broadband Services December 2008 - February 2009
Jay A. Taylor February 2006 - April 2008
Convergy's September 2005 - April 2006
Education
San Jacinto College 2005 — 2007
National Institute of Technology 2001 — 2002
Computer Business Application
Lakreshia Grimes's Convergys Experience June 2006 - July 2007
Job Health Information Specialist at Nashville General Hospital
Industry Hospital & Health Care
Experience
Nashville General Hospital November 2009 - Present
PDI June 2007 - November 2009
Convergys June 2006 - July 2007
Skills
Bilingual, Customer Service, Written and Oral..., Critical Thinking and..., Notary Public, Adaptability, Organization and..., Daily and Monthly..., Filing and Organization, Able to function in..., Multitasking Skills, Medical Records
Education
University of Phoenix 2010 — 2012
Master's Degree, Business Administration
High Tech Institute 2008 — 2009
Massage Therapy
AIM/Sunset School of Preaching 2003 — 2006
Missions
Murray State University 1998 — 2003
BIS, Biology
Nashville General Hospital November 2009 - Present
PDI June 2007 - November 2009
Convergys June 2006 - July 2007
Skills
Bilingual, Customer Service, Written and Oral..., Critical Thinking and..., Notary Public, Adaptability, Organization and..., Daily and Monthly..., Filing and Organization, Able to function in..., Multitasking Skills, Medical Records
Education
University of Phoenix 2010 — 2012
Master's Degree, Business Administration
High Tech Institute 2008 — 2009
Massage Therapy
AIM/Sunset School of Preaching 2003 — 2006
Missions
Murray State University 1998 — 2003
BIS, Biology
Stephanie Burkeen's Convergys Experience March 2013 - Present
Job Recruiting Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2013 - Present
Convergys February 2011 - March 2013
Education
Murray State University 1997 — 2000
Bachelor's degree, Organizational Communication, General
Convergys March 2013 - Present
Convergys February 2011 - March 2013
Education
Murray State University 1997 — 2000
Bachelor's degree, Organizational Communication, General
Eric Gurney's Convergys Experience 2000 - Present
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2000 - Present
Education
Missouri State University 1995 — 2000
Computer/Information Technology Administration and Management
Convergys 2000 - Present
Education
Missouri State University 1995 — 2000
Computer/Information Technology Administration and Management
Laurie Beck's Convergys Experience 2004 - 2005
Job Financial Consultant in Cincinnati, Ohio
Industry Management Consulting
Experience
Several companies in the Cincinnati Area 2012 - Present
Meier's Wine Cellars 2010 - 2013
IFS Financial Services, subsidiary of Western & Southern 2007 - 2009
F+W Publications (now F+W Media) 2006 - 2007
Convergys 2004 - 2005
Convergys 1997 - 2004
Great American Insurance 1995 - 1997
Great American Insurance 1994 - 1995
Cincinnati Bell Information Systems (now Convergys) 1992 - 1994
Skills
Financial Analysis, Financial Modeling, Budget Process, Financial Forecasting, Strategic Planning, Process Improvement, Project Management, Risk Analysis, Cost Reduction, New product modeling, New business modeling, Pricing Analysis, Sarbanes-Oxley -..., Process Development, Profitability Analysis, Cost Analysis, Commission Plans and..., Microsoft Excel, Microsoft Word, PeopleSoft, Hyperion, Essbase, Cognos, Lotus Notes, IRAS, FoxPro, Crystal Reports, Mentoring, Cross-team Collaboration, Problem Solving, Forecasting, Management, Budgets, Analysis, Business Analysis
Education
Xavier University 1992 — 1994
Master of Business Administration (M.B.A.), Business/Quality Management, 3.76
Mount St. Joseph University 1989 — 1992
Bachelor's Degree, Accounting and Business/Management, 3.82
Several companies in the Cincinnati Area 2012 - Present
Meier's Wine Cellars 2010 - 2013
IFS Financial Services, subsidiary of Western & Southern 2007 - 2009
F+W Publications (now F+W Media) 2006 - 2007
Convergys 2004 - 2005
Convergys 1997 - 2004
Great American Insurance 1995 - 1997
Great American Insurance 1994 - 1995
Cincinnati Bell Information Systems (now Convergys) 1992 - 1994
Skills
Financial Analysis, Financial Modeling, Budget Process, Financial Forecasting, Strategic Planning, Process Improvement, Project Management, Risk Analysis, Cost Reduction, New product modeling, New business modeling, Pricing Analysis, Sarbanes-Oxley -..., Process Development, Profitability Analysis, Cost Analysis, Commission Plans and..., Microsoft Excel, Microsoft Word, PeopleSoft, Hyperion, Essbase, Cognos, Lotus Notes, IRAS, FoxPro, Crystal Reports, Mentoring, Cross-team Collaboration, Problem Solving, Forecasting, Management, Budgets, Analysis, Business Analysis
Education
Xavier University 1992 — 1994
Master of Business Administration (M.B.A.), Business/Quality Management, 3.76
Mount St. Joseph University 1989 — 1992
Bachelor's Degree, Accounting and Business/Management, 3.82
Andrew Ritz's Convergys Experience July 2001 - January 2004
Job Technical Support Specialist at Buckeye CableSystem
Industry Telecommunications
Experience
Buckeye CableSystem November 2006 - Present
Convergys July 2001 - January 2004
Skills
Technical Support, Troubleshooting, Call Centers, Networking, Windows 7, Computer Hardware, Telecommunications, Windows XP, Windows Server
Education
Monroe County Community College 2004 — 2006
Associate’s Degree, Computer Networking, 4.0
University of Toledo 1996 — 2001
Bachelor’s Degree, Psychology, 3.5
Buckeye CableSystem November 2006 - Present
Convergys July 2001 - January 2004
Skills
Technical Support, Troubleshooting, Call Centers, Networking, Windows 7, Computer Hardware, Telecommunications, Windows XP, Windows Server
Education
Monroe County Community College 2004 — 2006
Associate’s Degree, Computer Networking, 4.0
University of Toledo 1996 — 2001
Bachelor’s Degree, Psychology, 3.5
Shad Davis's Convergys Experience 2007 - 2008
Job Mr at Unemployed
Industry Information Technology and Services
Experience
Unemployed 2015 - Present
Convergys 2007 - 2008
Express Personnel Inc 2007 - 2007
Security 1999 - 2006
Tarrant County Sheriff's Office 1997 - 1999
Security 1994 - 1997
Education
Great Plains Vo-Tech
Technical Diploma, Electronics Technology
Moore Norman Technology Center
Did not complete, AutoCAD
Oklahoma City Community College
Associate of Arts and Sciences (A.A.S.), Computer Science
Oklahoma State University
Technical Diploma, EMT Basic, Firefighter 1
Unemployed 2015 - Present
Convergys 2007 - 2008
Express Personnel Inc 2007 - 2007
Security 1999 - 2006
Tarrant County Sheriff's Office 1997 - 1999
Security 1994 - 1997
Education
Great Plains Vo-Tech
Technical Diploma, Electronics Technology
Moore Norman Technology Center
Did not complete, AutoCAD
Oklahoma City Community College
Associate of Arts and Sciences (A.A.S.), Computer Science
Oklahoma State University
Technical Diploma, EMT Basic, Firefighter 1
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT