Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Deniese Coardes Deniese Coardes's Convergys Experience 2007 - May 2010
Job Currently seeking opportunities in finance in the Clarksville, TN area
Industry Financial Services
Experience
Convergys 2007 - May 2010
HSBC November 2003 - April 2006
FMAC May 1999 - October 2003
Skills
Accounting, Microsoft Excel, PowerPoint, Microsoft Word, QuickBooks, Microsoft Office, Finance, Management, Loans, Mortgage Lending, Strategy, Financial Analysis, Customer Service, Leadership
Education
Austin Peay State University 2010 — 2014
Bachelor of Business Administration (BBA), Finance, General
Convergys 2007 - May 2010
HSBC November 2003 - April 2006
FMAC May 1999 - October 2003
Skills
Accounting, Microsoft Excel, PowerPoint, Microsoft Word, QuickBooks, Microsoft Office, Finance, Management, Loans, Mortgage Lending, Strategy, Financial Analysis, Customer Service, Leadership
Education
Austin Peay State University 2010 — 2014
Bachelor of Business Administration (BBA), Finance, General
Lisa Brandon Lisa Brandon's Convergys Experience September 2006 - March 2008
Job Looking for a career/job, working with people.
Industry Retail
Experience
H&R Block January 2015 - Present
Lowes Home Improvement April 2012 - April 2013
The Pinnacle Group~Powered by Shaklee April 2011 - April 2012
Belk March 2008 - October 2010
Convergys September 2006 - March 2008
Lisa Brandon November 1984 - September 2006
Skills
Working with the Public, Customer Service, Sales, Marketing, Entrepreneurship, Leadership, Direct Sales, Negotiation, Social Networking, Event Planning, Time Management, Inventory Management, Retail, Training, Team Leadership, Management, Team Building, Social Media, Coaching, Recruiting, Data Entry, Public Speaking, Budgets
Education
Austin Peay State University 1982 — 1984
Communications, Accounting, 3.1
Clarksville Academy 1977 — 1982
High School, High School Diploma
H&R Block January 2015 - Present
Lowes Home Improvement April 2012 - April 2013
The Pinnacle Group~Powered by Shaklee April 2011 - April 2012
Belk March 2008 - October 2010
Convergys September 2006 - March 2008
Lisa Brandon November 1984 - September 2006
Skills
Working with the Public, Customer Service, Sales, Marketing, Entrepreneurship, Leadership, Direct Sales, Negotiation, Social Networking, Event Planning, Time Management, Inventory Management, Retail, Training, Team Leadership, Management, Team Building, Social Media, Coaching, Recruiting, Data Entry, Public Speaking, Budgets
Education
Austin Peay State University 1982 — 1984
Communications, Accounting, 3.1
Clarksville Academy 1977 — 1982
High School, High School Diploma
Theodore Stevens Theodore Stevens's Convergys Experience April 2012 - May 2013
Job Idealist
Industry Think Tanks
Experience
SERVPRO of Belle Meade May 2013 - January 2014
Convergys April 2012 - May 2013
Arby's Restaurant Group January 2010 - June 2012
Sears Holdings Corporation November 2009 - January 2010
Quiznos June 2007 - November 2009
Skills
Water Damage Restoration, Carpet Cleaning, Cash Handeling, Emergency Services, Customer Service, Management, Troubleshooting, Computer Proficiency, Food Safety, Food & Beverage, Detailing, Learning Quickly, Demolition, Timely Decision Making, Time Management, Food Service, Cashiering
Education
Austin Peay State University 2008 — 2010
A.A.S., Management Technology
SERVPRO of Belle Meade May 2013 - January 2014
Convergys April 2012 - May 2013
Arby's Restaurant Group January 2010 - June 2012
Sears Holdings Corporation November 2009 - January 2010
Quiznos June 2007 - November 2009
Skills
Water Damage Restoration, Carpet Cleaning, Cash Handeling, Emergency Services, Customer Service, Management, Troubleshooting, Computer Proficiency, Food Safety, Food & Beverage, Detailing, Learning Quickly, Demolition, Timely Decision Making, Time Management, Food Service, Cashiering
Education
Austin Peay State University 2008 — 2010
A.A.S., Management Technology
Alese Clark Alese Clark's Convergys Experience November 2011 - April 2012
Job Apple Technical Advisor at Kelly Connect
Industry Staffing and Recruiting
Experience
Kelly Connect November 2012 - Present
Working Solutions August 2012 - November 2012
Convergys November 2011 - April 2012
Skills
Training, Technical Support, Customer Service, Customer Support, Customer Satisfaction, Call Centers, Troubleshooting, Customer Experience, Data Entry, Team Leadership, Process Improvement
Education
University of Kentucky 2012 — 2014
Austin Peay State University 2008 — 2010
Kelly Connect November 2012 - Present
Working Solutions August 2012 - November 2012
Convergys November 2011 - April 2012
Skills
Training, Technical Support, Customer Service, Customer Support, Customer Satisfaction, Call Centers, Troubleshooting, Customer Experience, Data Entry, Team Leadership, Process Improvement
Education
University of Kentucky 2012 — 2014
Austin Peay State University 2008 — 2010
Kristie Goss Kristie Goss's Convergys Experience November 2004 - Present
Job Human Factors Consultant at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys November 2004 - Present
Z-Tel Communications June 2004 - November 2004
Skills
Usability Testing, Speech Recognition, Human Computer..., User Interface Design, Agile Methodologies, Requirements Analysis, User-centered Design, IVR, Visio, Call Centers, CTI, Usability, Vendor Management, Usability Engineering, Heuristic Evaluation, User Interface, Business Analysis, CRM, Customer Experience
Education
Auburn University 2002 — 2004
Master of Science (MS), Computer Science
Auburn University 1998 — 2002
Bachelor of Science (BS), Computer Science
Convergys November 2004 - Present
Z-Tel Communications June 2004 - November 2004
Skills
Usability Testing, Speech Recognition, Human Computer..., User Interface Design, Agile Methodologies, Requirements Analysis, User-centered Design, IVR, Visio, Call Centers, CTI, Usability, Vendor Management, Usability Engineering, Heuristic Evaluation, User Interface, Business Analysis, CRM, Customer Experience
Education
Auburn University 2002 — 2004
Master of Science (MS), Computer Science
Auburn University 1998 — 2002
Bachelor of Science (BS), Computer Science
Melissa Sewer, MHRM Melissa Sewer, MHRM's Convergys Experience August 2006 - July 2009
Job Human Resource Professional
Industry Human Resources
Experience
CB&I 2015 - Present
West Corporation October 2012 - July 2015
ITT Technical Institute February 2015 - June 2015
Braathe Enterprises November 2014 - April 2015
Brown Mackie College July 2009 - January 2015
Amazon October 2014 - December 2014
Convergys August 2006 - July 2009
Goodwill Industries of Middle Tennessee, Inc. January 2009 - April 2009
Skills
Nuclear Power Plants, Human Resources, Recruiting, Admissions, Customer Service, Customer Satisfaction, Leadership Development, Call Centers, Higher Education, Resume Writing, Marketing, Highly motivated..., Appointment Scheduling, Critical Thinking, Close Attention to..., Teamwork, Interviews, Public Speaking, Sales, Call Center, Typing, Microsoft Office, Technical Support, Cash Handling Experience, Microsoft Word, Timely Decision Making, Multi Tasking, Leadership, Microsoft Excel, Training, Team Building, Outlook, PowerPoint, CampusVue, Time Management, Research, Report Writing, Decision Making, Problem Solving, Organization Of Events, New Hire Orientations
Education
Argosy University-Phoenix Online Division 2013 — 2014
Master’s Degree, Human Resources Management and Services
Austin Peay State University 2009 — 2013
Bachelor of Professional Studies, Professional Studies
Hopkinsville Community College 2006 — 2009
Associate’s Degree, Human Services, General
CB&I 2015 - Present
West Corporation October 2012 - July 2015
ITT Technical Institute February 2015 - June 2015
Braathe Enterprises November 2014 - April 2015
Brown Mackie College July 2009 - January 2015
Amazon October 2014 - December 2014
Convergys August 2006 - July 2009
Goodwill Industries of Middle Tennessee, Inc. January 2009 - April 2009
Skills
Nuclear Power Plants, Human Resources, Recruiting, Admissions, Customer Service, Customer Satisfaction, Leadership Development, Call Centers, Higher Education, Resume Writing, Marketing, Highly motivated..., Appointment Scheduling, Critical Thinking, Close Attention to..., Teamwork, Interviews, Public Speaking, Sales, Call Center, Typing, Microsoft Office, Technical Support, Cash Handling Experience, Microsoft Word, Timely Decision Making, Multi Tasking, Leadership, Microsoft Excel, Training, Team Building, Outlook, PowerPoint, CampusVue, Time Management, Research, Report Writing, Decision Making, Problem Solving, Organization Of Events, New Hire Orientations
Education
Argosy University-Phoenix Online Division 2013 — 2014
Master’s Degree, Human Resources Management and Services
Austin Peay State University 2009 — 2013
Bachelor of Professional Studies, Professional Studies
Hopkinsville Community College 2006 — 2009
Associate’s Degree, Human Services, General
Michelle L. Williams's Convergys Experience June 2015 - Present
Job Customer Support Assoc I at Convergys
Industry Consumer Services
Experience
Convergys June 2015 - Present
Sykes November 2014 - June 2015
Sears Holdings Corporation January 2006 - April 2014
Liquidation Channel November 2011 - December 2012
HEB September 2000 - April 2004
Skills
Outlook, Microsoft Word, Customer Service, Microsoft Office, Microsoft Excel, Data Entry, Windows, English, Research, HTML, Strategic Planning, Editing, C++, Teamwork, Call Centers, Social Media, Social Networking, Customer Relations, Customer Satisfaction, Cisco Technologies, Telephony, Telephone Skills, Customer Retention, Sales, Customer Experience, Communication, Management, Retail, Time Management
Education
Austin Community College 1987 — 1987
Convergys June 2015 - Present
Sykes November 2014 - June 2015
Sears Holdings Corporation January 2006 - April 2014
Liquidation Channel November 2011 - December 2012
HEB September 2000 - April 2004
Skills
Outlook, Microsoft Word, Customer Service, Microsoft Office, Microsoft Excel, Data Entry, Windows, English, Research, HTML, Strategic Planning, Editing, C++, Teamwork, Call Centers, Social Media, Social Networking, Customer Relations, Customer Satisfaction, Cisco Technologies, Telephony, Telephone Skills, Customer Retention, Sales, Customer Experience, Communication, Management, Retail, Time Management
Education
Austin Community College 1987 — 1987
Brandi Clark Brandi Clark's Convergys Experience April 2008 - August 2008
Job Human Resources Professional
Industry Telecommunications
Experience
Xerox December 2013 - July 2014
Kohl's Department Stores May 2012 - August 2012
Oklahoma Blood Institute April 2009 - February 2010
Convergys April 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, AS400 system, Customer Service, Sales, Customer Experience, PowerPoint, Organizational...
Education
Bacone College 2007 — 2013
Associate's degree, Business, Management, Marketing, and Related Support Services
Oklahoma City Community College 2009 — 2010
Associate's degree, Sports Management
Xerox December 2013 - July 2014
Kohl's Department Stores May 2012 - August 2012
Oklahoma Blood Institute April 2009 - February 2010
Convergys April 2008 - August 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, AS400 system, Customer Service, Sales, Customer Experience, PowerPoint, Organizational...
Education
Bacone College 2007 — 2013
Associate's degree, Business, Management, Marketing, and Related Support Services
Oklahoma City Community College 2009 — 2010
Associate's degree, Sports Management
Esteban Felix-Diaz Esteban Felix-Diaz's Convergys Experience 2008 - 2010
Job Technical Support at Telenetwork
Industry Information Technology and Services
Experience
Telenetwork August 2010 - January 2014
Convergys 2008 - 2010
Skills
Technical Support, Troubleshooting, Windows 7, Active Directory, Computer Hardware, Windows XP, Windows Server, Servers, Windows, Call Centers, VMware, Networking, Operating Systems, Microsoft Exchange, Software Installation, Help Desk Support, Software Documentation, Network Administration, Linux, Hardware, TCP/IP
Education
Austin Community College 2011 — 2013
Associate's degree, Computer and Information Sciences, General
Coronado High School 2001 — 2003
Telenetwork August 2010 - January 2014
Convergys 2008 - 2010
Skills
Technical Support, Troubleshooting, Windows 7, Active Directory, Computer Hardware, Windows XP, Windows Server, Servers, Windows, Call Centers, VMware, Networking, Operating Systems, Microsoft Exchange, Software Installation, Help Desk Support, Software Documentation, Network Administration, Linux, Hardware, TCP/IP
Education
Austin Community College 2011 — 2013
Associate's degree, Computer and Information Sciences, General
Coronado High School 2001 — 2003
Jocelyn Lampkin Jocelyn Lampkin's Convergys Experience 2006 - 2007
Job Management Consulting Professional
Industry Management Consulting
Experience
Walmart Stores Inc July 2009 - February 2013
Self-employed 2012 - 2013
Walmart Stores Inc June 2008 - April 2009
Aeropostale July 2007 - June 2008
Taco Bell July 2002 - May 2007
Convergys 2006 - 2007
FedEx Office 2005 - 2006
Skills
Insurance, Customer Service, Claim, HIPAA, Leadership, Training, Team Building, Leadership Development, Employee Training, Time Management, Customer Experience, PowerPoint, Microsoft Office, Call Centers, Teamwork, Retail, Forecasting, Hiring
Education
Austin Peay State University 2004 — 2008
BA in Professional Studies
Walmart Stores Inc July 2009 - February 2013
Self-employed 2012 - 2013
Walmart Stores Inc June 2008 - April 2009
Aeropostale July 2007 - June 2008
Taco Bell July 2002 - May 2007
Convergys 2006 - 2007
FedEx Office 2005 - 2006
Skills
Insurance, Customer Service, Claim, HIPAA, Leadership, Training, Team Building, Leadership Development, Employee Training, Time Management, Customer Experience, PowerPoint, Microsoft Office, Call Centers, Teamwork, Retail, Forecasting, Hiring
Education
Austin Peay State University 2004 — 2008
BA in Professional Studies
Amber Mays Amber Mays's Convergys Experience November 2012 - June 2013
Job Customer Service Rep
Industry Public Relations and Communications
Experience
Alorica September 2013 - Present
Convergys November 2012 - June 2013
Higher One Banking August 2012 - September 2012
Hojeij Branded Foods June 2012 - August 2012
Kroger Co October 2011 - May 2012
Six Flags Over Georgia January 2011 - October 2011
Sadie G. Mays Nursing Home February 2011 - March 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Cashiering, Cash Management, Customer Service, Customer Satisfaction, CNAS
Education
Atlanta Metropolitan College 2012 — 2014
Bachelor of Business Administration (BBA)
Atlanta Metropolitan College
Pre- Nursing
Benjamin E. Mays High School
Public Affairs and Administration
Alorica September 2013 - Present
Convergys November 2012 - June 2013
Higher One Banking August 2012 - September 2012
Hojeij Branded Foods June 2012 - August 2012
Kroger Co October 2011 - May 2012
Six Flags Over Georgia January 2011 - October 2011
Sadie G. Mays Nursing Home February 2011 - March 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Cashiering, Cash Management, Customer Service, Customer Satisfaction, CNAS
Education
Atlanta Metropolitan College 2012 — 2014
Bachelor of Business Administration (BBA)
Atlanta Metropolitan College
Pre- Nursing
Benjamin E. Mays High School
Public Affairs and Administration
Kyle Borders Kyle Borders's Convergys Experience July 2008 - September 2008
Job Customer Support Specialist II at Texas Department of Public Safety
Industry Public Safety
Experience
TG September 2012 - September 2013
OneWest Bank March 2009 - July 2012
CROSSMARK November 2008 - January 2009
Convergys July 2008 - September 2008
Fry's Food and Drug September 2003 - May 2008
Fry's Food and Drug September 2002 - August 2003
Skills
Banking, Loans, Credit, Mortgage Lending, Mortgage Banking, Portfolio Management, Customer Service, CRM, Call Centers, Sales, Analysis
Education
Austin Community College 2013 — 2015
Associate in Applied Science, Criminal Justice/Law Enforcement Administration, 3.462
Mesa Community College 2005 — 2008
TG September 2012 - September 2013
OneWest Bank March 2009 - July 2012
CROSSMARK November 2008 - January 2009
Convergys July 2008 - September 2008
Fry's Food and Drug September 2003 - May 2008
Fry's Food and Drug September 2002 - August 2003
Skills
Banking, Loans, Credit, Mortgage Lending, Mortgage Banking, Portfolio Management, Customer Service, CRM, Call Centers, Sales, Analysis
Education
Austin Community College 2013 — 2015
Associate in Applied Science, Criminal Justice/Law Enforcement Administration, 3.462
Mesa Community College 2005 — 2008
Renee Wiliams's Convergys Experience 2009 - 2010
Job Attended Austin Peay State University
Industry Writing and Editing
Experience
Dodge Store 2012 - 2012
Geographic Information Systems 2012 - 2012
Pals of Oak Grove 2010 - 2011
Convergys 2009 - 2010
The Exchange 2007 - 2007
Felix G. Woodward Library 2003 - 2004
Skills
Editing, Creative Writing, Copy Editing, Blogging, Social Media, Proofreading, Research, Copywriting, Microsoft Office, Microsoft Excel, Customer Service, Books, Sales, Technical Writing, Newsletters, Grant Writing
Education
Austin Peay State University 2009 — 2012
Bachelor of Science, English
Dodge Store 2012 - 2012
Geographic Information Systems 2012 - 2012
Pals of Oak Grove 2010 - 2011
Convergys 2009 - 2010
The Exchange 2007 - 2007
Felix G. Woodward Library 2003 - 2004
Skills
Editing, Creative Writing, Copy Editing, Blogging, Social Media, Proofreading, Research, Copywriting, Microsoft Office, Microsoft Excel, Customer Service, Books, Sales, Technical Writing, Newsletters, Grant Writing
Education
Austin Peay State University 2009 — 2012
Bachelor of Science, English
Brian Hester Brian Hester's Convergys Experience January 2015 - Present
Job Site Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2015 - Present
Convergys February 2012 - January 2015
T-Mobile January 2011 - February 2012
Transcom September 2009 - May 2010
Sears Holdings Corporation April 2009 - September 2009
MyMail Technology, LLC October 2007 - March 2009
Sitel October 2005 - October 2007
Sitel June 2003 - October 2005
Sitel August 2000 - June 2003
Sitel July 1998 - August 2000
Skills
Operations Management, Workforce Management, Call Center Development, Customer Experience, Call Center, CRM, BPO, Customer Satisfaction, Management, Team Building, Training, Recruiting, Team Leadership, Leadership, Customer Retention, Call Centers, Coaching, Employee Engagement, Forecasting, Analysis, Vendor Management, Change Management, Business Planning, Outsourcing, Strategic Planning, Process Improvement, Account Management, Performance Management, Hiring, Team Management, Contact Centers, Sales, Inbound Marketing, Start-ups, Service Delivery, Networking, Leadership Development, Customer Service, Business Process..., Telemarketing, Marketing, Cross-functional Team..., Telecommunications, Time Management, Contact Center..., Avaya, Offshoring, IEX, ACD, IVR
Education
Austin Community College
Convergys January 2015 - Present
Convergys February 2012 - January 2015
T-Mobile January 2011 - February 2012
Transcom September 2009 - May 2010
Sears Holdings Corporation April 2009 - September 2009
MyMail Technology, LLC October 2007 - March 2009
Sitel October 2005 - October 2007
Sitel June 2003 - October 2005
Sitel August 2000 - June 2003
Sitel July 1998 - August 2000
Skills
Operations Management, Workforce Management, Call Center Development, Customer Experience, Call Center, CRM, BPO, Customer Satisfaction, Management, Team Building, Training, Recruiting, Team Leadership, Leadership, Customer Retention, Call Centers, Coaching, Employee Engagement, Forecasting, Analysis, Vendor Management, Change Management, Business Planning, Outsourcing, Strategic Planning, Process Improvement, Account Management, Performance Management, Hiring, Team Management, Contact Centers, Sales, Inbound Marketing, Start-ups, Service Delivery, Networking, Leadership Development, Customer Service, Business Process..., Telemarketing, Marketing, Cross-functional Team..., Telecommunications, Time Management, Contact Center..., Avaya, Offshoring, IEX, ACD, IVR
Education
Austin Community College
Heather Viles Heather Viles's Convergys Experience September 2006 - November 2010
Job Payroll and Benefits Administrator at Innovative Aftermarket Systems
Industry Computer Hardware
Experience
Innovative Aftermarket Systems March 2015 - Present
Apple Inc. November 2010 - March 2015
Convergys September 2006 - November 2010
Skills
Recruiting, Team Building, Sales Management, Inventory Management, Training, Team Leadership, OS X, Internet Recruiting, Payroll, Social Media, Microsoft Office, Microsoft Word, Microsoft Excel, New Business Development, Public Speaking, Vendor Management, Event Planning, Account Management, Employee Relations, Troubleshooting, Management, Leadership, Customer Service
Education
University of Phoenix 2007 — 2009
Bachelor's, Business Management
Austin Community College 2003 — 2004
Associate of Science (A.S.), Business Administration and Management, General
San Jacinto College 2001 — 2002
Business Administration and Management, General
Innovative Aftermarket Systems March 2015 - Present
Apple Inc. November 2010 - March 2015
Convergys September 2006 - November 2010
Skills
Recruiting, Team Building, Sales Management, Inventory Management, Training, Team Leadership, OS X, Internet Recruiting, Payroll, Social Media, Microsoft Office, Microsoft Word, Microsoft Excel, New Business Development, Public Speaking, Vendor Management, Event Planning, Account Management, Employee Relations, Troubleshooting, Management, Leadership, Customer Service
Education
University of Phoenix 2007 — 2009
Bachelor's, Business Management
Austin Community College 2003 — 2004
Associate of Science (A.S.), Business Administration and Management, General
San Jacinto College 2001 — 2002
Business Administration and Management, General
Janie Hudson's Convergys Experience November 2002 - November 2005
Job HarperCollins Customer Service Supervisor
Industry Consumer Services
Experience
HarperCollins Publishers January 2015 - Present
Xerox June 2007 - September 2014
Asurion November 2005 - February 2007
Convergys November 2002 - November 2005
Skills
Process Improvement, Operations Management, Outsourcing, Service Delivery, BPO, Management, Call Centers, Customer Satisfaction, Team Leadership, Cross-functional Team..., Account Management, Customer Service, Team Building, Change Management, Business Process..., Program Management, Leadership
Education
Bethel University - Nashville TN 2003 — 2007
Bachelor of Science (B.S.), Organizational Management
Austin Peay State University 2002 — 2003
HarperCollins Publishers January 2015 - Present
Xerox June 2007 - September 2014
Asurion November 2005 - February 2007
Convergys November 2002 - November 2005
Skills
Process Improvement, Operations Management, Outsourcing, Service Delivery, BPO, Management, Call Centers, Customer Satisfaction, Team Leadership, Cross-functional Team..., Account Management, Customer Service, Team Building, Change Management, Business Process..., Program Management, Leadership
Education
Bethel University - Nashville TN 2003 — 2007
Bachelor of Science (B.S.), Organizational Management
Austin Peay State University 2002 — 2003
Mike Grimsley's Convergys Experience January 2007 - May 2010
Job Auditor 3 at State of Tennessee
Industry Government Administration
Experience
State of Tennessee Dept of Revenue 2013 - Present
SunTrust November 2010 - May 2012
Verizon Wireless October 2009 - November 2010
Convergys January 2007 - May 2010
Skills
Finance, Analysis, Training, Management, Accounting, Auditing, Banking, Customer Service, Financial Risk, Consulting
Education
Austin Peay State University 2010 — 2012
Master of Science (M.S.), Management
Austin Peay State University 2007 — 2009
Bachelor of Business Administration (B.B.A.), Accounting
Austin Peay State University 2007 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General
Austin Peay State University 2007 — 2009
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
State of Tennessee Dept of Revenue 2013 - Present
SunTrust November 2010 - May 2012
Verizon Wireless October 2009 - November 2010
Convergys January 2007 - May 2010
Skills
Finance, Analysis, Training, Management, Accounting, Auditing, Banking, Customer Service, Financial Risk, Consulting
Education
Austin Peay State University 2010 — 2012
Master of Science (M.S.), Management
Austin Peay State University 2007 — 2009
Bachelor of Business Administration (B.B.A.), Accounting
Austin Peay State University 2007 — 2009
Bachelor of Business Administration (BBA), Business Administration and Management, General
Austin Peay State University 2007 — 2009
Bachelor of Business Administration (B.B.A.), Business/Commerce, General
Dawn Kappelmann Dawn Kappelmann's Convergys Experience May 2007 - Present
Job Senior Manager, Training North America
Industry Consumer Services
Experience
Convergys May 2007 - Present
ACCENT Marketing August 2006 - May 2007
Citigroup October 1998 - July 2001
Skills
BPO, Call Center, Workforce Management, Performance Management, Outsourcing, Call Centers, Customer Experience, Employee Training, Contact Centers, Customer Satisfaction, Training, Operations Management, Vendor Management, Call Center Development, Service Delivery, Team Management, Process Improvement, Soft Skills, Training Delivery, CRM, Employee Engagement, Talent Acquisition, Quality Assurance, Leadership, Cross-functional Team..., Coaching, Transition Management, Business Process..., Change Management
Education
MidAmerica Nazarene University 1998 — 2000
BA, Business and Human Relations
Avila University
Masters, Organizational Development
Convergys May 2007 - Present
ACCENT Marketing August 2006 - May 2007
Citigroup October 1998 - July 2001
Skills
BPO, Call Center, Workforce Management, Performance Management, Outsourcing, Call Centers, Customer Experience, Employee Training, Contact Centers, Customer Satisfaction, Training, Operations Management, Vendor Management, Call Center Development, Service Delivery, Team Management, Process Improvement, Soft Skills, Training Delivery, CRM, Employee Engagement, Talent Acquisition, Quality Assurance, Leadership, Cross-functional Team..., Coaching, Transition Management, Business Process..., Change Management
Education
MidAmerica Nazarene University 1998 — 2000
BA, Business and Human Relations
Avila University
Masters, Organizational Development
Jessica Ostland - Dickerson Jessica Ostland - Dickerson's Convergys Experience February 2012 - July 2012
Job Graduate School Program Liaison at University of Tennessee at Chattanooga
Industry Higher Education
Experience
University of Tennessee at Chattanooga March 2014 - Present
Personnel Board of Jefferson County August 2015 - August 2015
University of Tennessee at Chattanooga July 2012 - February 2014
Convergys February 2012 - July 2012
The University of Tennessee at Chattanooga August 2011 - December 2011
Austin Peay State University August 2010 - May 2011
Austin Peay State University August 2010 - May 2011
Austin Peay State University August 2010 - May 2011
Austin Peay State University August 2010 - May 2011
Ms. Michelle's Playhouse (At home child-care) August 2007 - May 2011
Skills
Training, Leadership, Research, Editing, Interviews, Strong knowledge base..., Computer skills;..., Trained in research..., Psychology, Organizational..., Statistics, Coaching, Teaching, Team Building, Newsletters, First Aid Certified, Cpr Certified, Open Water Diver
Education
The University of Tennessee at Chattanooga 2011 — 2017
Master of Science, Industrial-Organizational Psychology
The University of Tennessee at Chattanooga 2012 — 2015
Master of Education (M.Ed.)
Austin Peay State University 2007 — 2011
Bachelor of Science, Psychology
University of Tennessee at Chattanooga March 2014 - Present
Personnel Board of Jefferson County August 2015 - August 2015
University of Tennessee at Chattanooga July 2012 - February 2014
Convergys February 2012 - July 2012
The University of Tennessee at Chattanooga August 2011 - December 2011
Austin Peay State University August 2010 - May 2011
Austin Peay State University August 2010 - May 2011
Austin Peay State University August 2010 - May 2011
Austin Peay State University August 2010 - May 2011
Ms. Michelle's Playhouse (At home child-care) August 2007 - May 2011
Skills
Training, Leadership, Research, Editing, Interviews, Strong knowledge base..., Computer skills;..., Trained in research..., Psychology, Organizational..., Statistics, Coaching, Teaching, Team Building, Newsletters, First Aid Certified, Cpr Certified, Open Water Diver
Education
The University of Tennessee at Chattanooga 2011 — 2017
Master of Science, Industrial-Organizational Psychology
The University of Tennessee at Chattanooga 2012 — 2015
Master of Education (M.Ed.)
Austin Peay State University 2007 — 2011
Bachelor of Science, Psychology
Justin Lewis Justin Lewis's Convergys Experience July 2012 - September 2012
Job Contact Center Vendor/Operations Manager at Brookdale Senior Living
Industry Outsourcing/Offshoring
Experience
Brookdale Senior Living April 2015 - Present
Apria Healthcare February 2014 - April 2015
Agero, Inc. September 2012 - February 2014
Convergys July 2012 - September 2012
Convergys May 2011 - July 2012
Convergys November 2011 - December 2011
Convergys January 2011 - May 2011
Convergys January 2010 - May 2011
Convergys November 2009 - January 2010
Convergys June 2006 - November 2009
Skills
Coaching, Presentation Development, Media Relations, Social Media, Problem Solving, Microsoft Office, Corporate Communications, Oral Communications, Writing, SharePoint, Fast Learner, Marketing Communications, Team Leadership, Program Management, People Skills, Team Motivator, Creative Problem Solving, Windows, Customer Service, Customer Satisfaction, Customer Focus, Managing Employees, Goal Oriented, Management, Teamwork, Time Management, Strategic Planning, Leadership, Human Resources, Policy, Strategy, Software Documentation, Employee Relations, Training, Account Management, Interviews, Call Centers, Recruiting, Staff Development, Operations Management, PowerPoint, Administration, Leadership Development, Organizational..., Payroll, Performance Management, Process Improvement, Sales, Hiring, CRM
Education
Bethel College (TN) 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Austin Peay State University 2006 — 2011
B.S. of Communications, Corporate Communications
MCHS 2002 — 2006
High School Diploma
Brookdale Senior Living April 2015 - Present
Apria Healthcare February 2014 - April 2015
Agero, Inc. September 2012 - February 2014
Convergys July 2012 - September 2012
Convergys May 2011 - July 2012
Convergys November 2011 - December 2011
Convergys January 2011 - May 2011
Convergys January 2010 - May 2011
Convergys November 2009 - January 2010
Convergys June 2006 - November 2009
Skills
Coaching, Presentation Development, Media Relations, Social Media, Problem Solving, Microsoft Office, Corporate Communications, Oral Communications, Writing, SharePoint, Fast Learner, Marketing Communications, Team Leadership, Program Management, People Skills, Team Motivator, Creative Problem Solving, Windows, Customer Service, Customer Satisfaction, Customer Focus, Managing Employees, Goal Oriented, Management, Teamwork, Time Management, Strategic Planning, Leadership, Human Resources, Policy, Strategy, Software Documentation, Employee Relations, Training, Account Management, Interviews, Call Centers, Recruiting, Staff Development, Operations Management, PowerPoint, Administration, Leadership Development, Organizational..., Payroll, Performance Management, Process Improvement, Sales, Hiring, CRM
Education
Bethel College (TN) 2012 — 2014
Master of Business Administration (MBA), Business Administration and Management, General
Austin Peay State University 2006 — 2011
B.S. of Communications, Corporate Communications
MCHS 2002 — 2006
High School Diploma
JAMES HICKS, MBA JAMES HICKS, MBA's Convergys Experience February 2005 - July 2011
Job Experienced Manager and Finance Professional
Industry Higher Education
Experience
University of Phoenix April 2012 - October 2013
University of Phoenix July 2011 - April 2012
Convergys February 2005 - July 2011
Convergys April 2001 - February 2005
Skills
Enrollment Management, Admissions, Student Affairs, Higher Education, Adult Education, Finance, Analytical Skills, Microsoft Office, Data Analysis, Creative Problem Solving, Critical Thinking, Student Financial Aid, Team Management, Staff Development, Leadership Development, Performance Appraisal, Confidentiality, Building Relationships, Sales, Presentations, Team-oriented, Dedicated Professional, Thought Leadership, Customer Service, Result Oriented, Integrity, Superior Work Ethic, Multi Tasking, Readiness Assessments, Process Improvement, Marketing
Education
University of Phoenix-Nashville Campus 2012 — 2013
Master of Business Administration (MBA)
Austin Peay State University 1999 — 2010
BBA, Finance
University of Phoenix April 2012 - October 2013
University of Phoenix July 2011 - April 2012
Convergys February 2005 - July 2011
Convergys April 2001 - February 2005
Skills
Enrollment Management, Admissions, Student Affairs, Higher Education, Adult Education, Finance, Analytical Skills, Microsoft Office, Data Analysis, Creative Problem Solving, Critical Thinking, Student Financial Aid, Team Management, Staff Development, Leadership Development, Performance Appraisal, Confidentiality, Building Relationships, Sales, Presentations, Team-oriented, Dedicated Professional, Thought Leadership, Customer Service, Result Oriented, Integrity, Superior Work Ethic, Multi Tasking, Readiness Assessments, Process Improvement, Marketing
Education
University of Phoenix-Nashville Campus 2012 — 2013
Master of Business Administration (MBA)
Austin Peay State University 1999 — 2010
BBA, Finance
Nikita Tanks Nikita Tanks's Convergys Experience May 2010 - November 2010
Job Human Resources Specialist at Army National Guard
Industry Human Resources
Experience
Dave & Buster's October 2012 - Present
Army National Guard March 2012 - Present
Convergys May 2010 - November 2010
'The AllState" May 2007 - November 2008
Skills
Project Management, Event Management, Public Speaking, Microsoft Office, Strategic Planning, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Team Building
Education
Austin Peay State University 2007 — 2012
Public Relations, Mass Communication/Media Studies
Dave & Buster's October 2012 - Present
Army National Guard March 2012 - Present
Convergys May 2010 - November 2010
'The AllState" May 2007 - November 2008
Skills
Project Management, Event Management, Public Speaking, Microsoft Office, Strategic Planning, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Social Media, Team Building
Education
Austin Peay State University 2007 — 2012
Public Relations, Mass Communication/Media Studies
Jay Maguire's Convergys Experience January 2011 - September 2012
Job Strategic Advisor to Communications, Technology and Content Providers
Industry Computer Software
Experience
Pegasystems October 2012 - Present
Convergys January 2011 - September 2012
Convergys March 2008 - January 2011
BearingPoint January 2002 - February 2008
Cap Gemini Ernst & Young August 1999 - December 2001
Global Mobility Systems November 1997 - August 1999
EDS August 1991 - November 1997
Skills
Sales Management, Business Strategy, Strategy Development, Client Services, Executive Management, Sales, Direct Sales, Client Development, Outsourcing, Management Consulting, Strategy, Professional Services, Pre-sales, Financial Services, Wireless, Competitive Analysis, Business Development, Program Management, Enterprise Software, Management, Change Management, Leadership, Start-ups, Telecommunications, CRM, SaaS, Business Analysis, Cloud Computing, Selling, Integration, Business Process
Education
Babson College
BS, Finance and Accounting
Pegasystems October 2012 - Present
Convergys January 2011 - September 2012
Convergys March 2008 - January 2011
BearingPoint January 2002 - February 2008
Cap Gemini Ernst & Young August 1999 - December 2001
Global Mobility Systems November 1997 - August 1999
EDS August 1991 - November 1997
Skills
Sales Management, Business Strategy, Strategy Development, Client Services, Executive Management, Sales, Direct Sales, Client Development, Outsourcing, Management Consulting, Strategy, Professional Services, Pre-sales, Financial Services, Wireless, Competitive Analysis, Business Development, Program Management, Enterprise Software, Management, Change Management, Leadership, Start-ups, Telecommunications, CRM, SaaS, Business Analysis, Cloud Computing, Selling, Integration, Business Process
Education
Babson College
BS, Finance and Accounting
Alan Verhaeghe Alan Verhaeghe's Convergys Experience October 2007 - November 2009
Job Logistics Specialist at Menlo Logistics
Industry Telecommunications
Experience
Menlo Logistics May 2015 - Present
The Minacs Group March 2013 - November 2014
Aditya Birla Minacs November 2009 - March 2013
Convergys October 2007 - November 2009
Convergys 2001 - November 2005
Skills
Customer Retention, Call Center, Inbound Marketing, BPO, Workforce Management, Contact Center..., HRO, Contact Centers, Call Center Development, Transition Management, Telemarketing, Service Delivery, Sla, Customer Experience, Customer Satisfaction, Call Centers, Leadership, Technical Support, Sales, Employee Engagement, Customer Engagement, Vendor Management, Reporting & Analysis, Executive Reporting, Executive Support, Management, Customer Service, Coaching, Relationship Management, Key Performance..., Sales Management, People Development, Employee Training, Cold Calling
Education
Baker College Center for Graduate Studies 2005 — 2007
Masters, Marketing
Menlo Logistics May 2015 - Present
The Minacs Group March 2013 - November 2014
Aditya Birla Minacs November 2009 - March 2013
Convergys October 2007 - November 2009
Convergys 2001 - November 2005
Skills
Customer Retention, Call Center, Inbound Marketing, BPO, Workforce Management, Contact Center..., HRO, Contact Centers, Call Center Development, Transition Management, Telemarketing, Service Delivery, Sla, Customer Experience, Customer Satisfaction, Call Centers, Leadership, Technical Support, Sales, Employee Engagement, Customer Engagement, Vendor Management, Reporting & Analysis, Executive Reporting, Executive Support, Management, Customer Service, Coaching, Relationship Management, Key Performance..., Sales Management, People Development, Employee Training, Cold Calling
Education
Baker College Center for Graduate Studies 2005 — 2007
Masters, Marketing
Alisha Shaffer Alisha Shaffer's Convergys Experience February 2002 - January 2010
Job Executive Assistant at LifePoint Church, Clarksville
Industry Religious Institutions
Experience
LifePoint Church, Clarksville May 2011 - Present
H&R Block November 2011 - April 2012
Convergys February 2002 - January 2010
Education
Austin Peay State University 2008 — 2011
Bachelor of Business Administration (B.B.A.), Finance, General
LifePoint Church, Clarksville May 2011 - Present
H&R Block November 2011 - April 2012
Convergys February 2002 - January 2010
Education
Austin Peay State University 2008 — 2011
Bachelor of Business Administration (B.B.A.), Finance, General
Richard Reason Garrett Richard Reason Garrett's Convergys Experience November 2006 - May 2010
Job City Councilman at City of Clarksville
Industry Nonprofit Organization Management
Experience
City of Clarksville January 2015 - Present
L.E.A.P. ORG. April 2009 - Present
Keller Williams Realty December 2012 - Present
Liberated Publishing Inc March 2006 - Present
CDE 2013 - 2014
Wyatt Johnson 2012 - 2014
Prudential PenFed Realty February 2011 - December 2012
Convergys November 2006 - May 2010
Washington Inventory July 2006 - November 2006
Marines United States Marine Corps November 2002 - January 2006
Skills
Public Speaking, Customer Service, Coaching, Microsoft Office, Call Center, Advertising, Training, Management, Program Management, Data Entry, Marketing Strategy, Contract Negotiation, Call Centers, Teamwork, Microsoft Excel, Social Networking, Sales, Public Relations, System Administration, Outlook, Leadership, Social Media, Change Management, Negotiation, Leadership Development, Marketing, Microsoft Word, Fundraising, Process Improvement, Team Building, PowerPoint, Sales Management, Retail, Recruiting, Time Management, Event Planning, Budgets
Education
Austin Peay State University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations, 3.65
North Central Institute 2006 — 2006
Aviation Technology
Penn Foster 2005 — 2006
Business Administration and Management, General
City of Clarksville January 2015 - Present
L.E.A.P. ORG. April 2009 - Present
Keller Williams Realty December 2012 - Present
Liberated Publishing Inc March 2006 - Present
CDE 2013 - 2014
Wyatt Johnson 2012 - 2014
Prudential PenFed Realty February 2011 - December 2012
Convergys November 2006 - May 2010
Washington Inventory July 2006 - November 2006
Marines United States Marine Corps November 2002 - January 2006
Skills
Public Speaking, Customer Service, Coaching, Microsoft Office, Call Center, Advertising, Training, Management, Program Management, Data Entry, Marketing Strategy, Contract Negotiation, Call Centers, Teamwork, Microsoft Excel, Social Networking, Sales, Public Relations, System Administration, Outlook, Leadership, Social Media, Change Management, Negotiation, Leadership Development, Marketing, Microsoft Word, Fundraising, Process Improvement, Team Building, PowerPoint, Sales Management, Retail, Recruiting, Time Management, Event Planning, Budgets
Education
Austin Peay State University 2006 — 2010
Bachelor of Business Administration (B.B.A.), Business Administration, Management and Operations, 3.65
North Central Institute 2006 — 2006
Aviation Technology
Penn Foster 2005 — 2006
Business Administration and Management, General
Jacob Bisbal's Convergys Experience May 2006 - May 2010
Job Lab tech at Austin Community College
Industry Biotechnology
Experience
US Army 19K Private first classUnited States ArmyMay 2013 - Present
Austin Community College January 2011 - Present
STARK holding Inc June 2010 - January 2011
Convergys May 2006 - May 2010
Print Shop 22 March 2005 - June 2006
Toy's-R -US January 2003 - January 2005
Skills
Microsoft Office, Excel, Word, PowerPoint, Customer Service, Customer Relations, Social Media, Problem Solving, Analysis, Teamwork, DNA, Data Analysis, Gel Electrophoresis, Microsoft Excel, Microsoft Word, Laboratory, Molecular Biology, PCR, Biochemistry, Sales, Agarose Gel..., Cell Culture
Education
Austin Community College 2009 — 2013
Austin Community College 2010 — 2012
Associate's degree, Biotechnology
John B. Alexander HS Health Science MagnetLaredo Community College 2000 — 2004
Associate, Biology
US Army 19K Private first classUnited States ArmyMay 2013 - Present
Austin Community College January 2011 - Present
STARK holding Inc June 2010 - January 2011
Convergys May 2006 - May 2010
Print Shop 22 March 2005 - June 2006
Toy's-R -US January 2003 - January 2005
Skills
Microsoft Office, Excel, Word, PowerPoint, Customer Service, Customer Relations, Social Media, Problem Solving, Analysis, Teamwork, DNA, Data Analysis, Gel Electrophoresis, Microsoft Excel, Microsoft Word, Laboratory, Molecular Biology, PCR, Biochemistry, Sales, Agarose Gel..., Cell Culture
Education
Austin Community College 2009 — 2013
Austin Community College 2010 — 2012
Associate's degree, Biotechnology
John B. Alexander HS Health Science MagnetLaredo Community College 2000 — 2004
Associate, Biology
Jeremy Blanton's Convergys Experience November 2013 - January 2014
Job Team Leader at Whataburger
Industry Entertainment
Experience
Whataburger May 2014 - Present
Convergys November 2013 - January 2014
Papa Johns July 2012 - November 2013
Pizza Hut January 2007 - July 2012
Skills
Food Service, P&L, Restaurant Management, Cashiering, Restaurants, Inventory Management, Customer Service, Food, Food & Beverage, Food Preparation, Menu Development, Inventory Control, Customer Satisfaction, Cooking, Labor Control, Food Safety, Time Management, Multi-unit, Hospitality, Microsoft Office, Microsoft Word, Culinary Skills, Microsoft Excel, P&L Management, Human Resources
Education
Austin Community College 2007 — 2008
Jack C Hays High School 1992 — 1996
Diploma, Business, Management, Marketing, and Related Support Services
Whataburger May 2014 - Present
Convergys November 2013 - January 2014
Papa Johns July 2012 - November 2013
Pizza Hut January 2007 - July 2012
Skills
Food Service, P&L, Restaurant Management, Cashiering, Restaurants, Inventory Management, Customer Service, Food, Food & Beverage, Food Preparation, Menu Development, Inventory Control, Customer Satisfaction, Cooking, Labor Control, Food Safety, Time Management, Multi-unit, Hospitality, Microsoft Office, Microsoft Word, Culinary Skills, Microsoft Excel, P&L Management, Human Resources
Education
Austin Community College 2007 — 2008
Jack C Hays High School 1992 — 1996
Diploma, Business, Management, Marketing, and Related Support Services
Brent Heilman; Jr. Brent Heilman; Jr.'s Convergys Experience May 2014 - February 2015
Job Tier ll Tech Support IRU TSD for AT&T at Convergys
Industry Information Services
Experience
Convergys May 2014 - February 2015
Subway June 2013 - February 2014
Meet Minders November 2010 - February 2014
Universal Studios October 2012 - May 2013
Skills
Technical Support, Customer Service, Microsoft Office, Sales, Retail, Cooking, AV, Time Management, Telephone Skills, Customer Satisfaction, Facebook, Coaching, General Aviation, Entertainment, Interviews, Outlook
Education
Auburn University 2015 — 2017
European History
Seminole State College 2013 — 2015
Associate’s Degree, Humanities, 3.0 GPA
Lake Mary High School 2009 — 2011
High School Diploma, Focus on foreign languages
Convergys May 2014 - February 2015
Subway June 2013 - February 2014
Meet Minders November 2010 - February 2014
Universal Studios October 2012 - May 2013
Skills
Technical Support, Customer Service, Microsoft Office, Sales, Retail, Cooking, AV, Time Management, Telephone Skills, Customer Satisfaction, Facebook, Coaching, General Aviation, Entertainment, Interviews, Outlook
Education
Auburn University 2015 — 2017
European History
Seminole State College 2013 — 2015
Associate’s Degree, Humanities, 3.0 GPA
Lake Mary High School 2009 — 2011
High School Diploma, Focus on foreign languages
Barbara Kanta Barbara Kanta's Convergys Experience July 2003 - September 2008
Job CSR at Verizon Wireless (Worldwide Wireless)
Industry Consumer Services
Experience
Verizon Wireless March 2014 - Present
Verizon Wireless (Worldwide Wireless) April 2013 - Present
RCH Cable Outsourcing March 2012 - April 2013
JoAnn Fabrics September 2011 - January 2012
Convergys CMG September 2008 - June 2011
Convergys July 2003 - September 2008
Powertrain GM January 1979 - June 1993
Skills
Quilting, Machine Quilting..., Quilting Design, Machine Quilting..., Textiles, Craft, Art, Call Center, Painting, Performance Appraisal, Employee Engagement, Fine Art, Talent Acquisition, Onboarding, Customer Satisfaction, HRIS, Sewing, Internet Recruiting, IEX, Call Centers
Education
Austin Peay State University 2005 — 2007
BFA in progress, Fine/Studio Arts, General
Washtenaw Community College 1987 — 1989
Art
Verizon Wireless March 2014 - Present
Verizon Wireless (Worldwide Wireless) April 2013 - Present
RCH Cable Outsourcing March 2012 - April 2013
JoAnn Fabrics September 2011 - January 2012
Convergys CMG September 2008 - June 2011
Convergys July 2003 - September 2008
Powertrain GM January 1979 - June 1993
Skills
Quilting, Machine Quilting..., Quilting Design, Machine Quilting..., Textiles, Craft, Art, Call Center, Painting, Performance Appraisal, Employee Engagement, Fine Art, Talent Acquisition, Onboarding, Customer Satisfaction, HRIS, Sewing, Internet Recruiting, IEX, Call Centers
Education
Austin Peay State University 2005 — 2007
BFA in progress, Fine/Studio Arts, General
Washtenaw Community College 1987 — 1989
Art
Nathaniel Willis Jr Nathaniel Willis Jr's Convergys Experience January 2002 - July 2002
Job Business Operations Analyst II
Industry Banking
Experience
Electrolux North America February 2014 - December 2014
ADP January 2012 - October 2013
Comcast April 2011 - December 2011
Comcast April 2010 - April 2011
Comcast October 2006 - April 2010
Comcast December 2002 - October 2006
Augusta Staffing Associates September 2002 - December 2002
Convergys January 2002 - July 2002
Skills
Workforce Management, Crystal Reports, MS Office Suite, Aspect, CMS, Amdocs, Data Warehousing, Customer Service, Production Support, Hardware Support, Information Security..., Technical Training, Analysis, Cognos, Forecasting, Troubleshooting, Technical Support, Avaya, Microsoft Office, Administrative..., OS X, Call Centers, Customer Experience, Cross-functional Team..., Customer Retention, Telecommunications, Computer Hardware, Sales, Customer Satisfaction, Windows 7, Databases, Management, Operating Systems, Testing, Software Documentation, SQL, Data Analysis, Help Desk Support, Visio, Access, Software Installation, Computer Hardware..., Desktop Support, Project Management, Operational Analysis, Reporting & Analysis, Business Process..., Windows, Quality Assurance, Vendor Management
Education
Augusta Technical College 2011 — 2013
Associate's degree, Computer Support Specialist
Chattahoochee Technical College
Associate's degree, Information Security Specialist
George P. Butler Comprehensive High School 1996 — 2000
High School Diploma, College Preparatory
Electrolux North America February 2014 - December 2014
ADP January 2012 - October 2013
Comcast April 2011 - December 2011
Comcast April 2010 - April 2011
Comcast October 2006 - April 2010
Comcast December 2002 - October 2006
Augusta Staffing Associates September 2002 - December 2002
Convergys January 2002 - July 2002
Skills
Workforce Management, Crystal Reports, MS Office Suite, Aspect, CMS, Amdocs, Data Warehousing, Customer Service, Production Support, Hardware Support, Information Security..., Technical Training, Analysis, Cognos, Forecasting, Troubleshooting, Technical Support, Avaya, Microsoft Office, Administrative..., OS X, Call Centers, Customer Experience, Cross-functional Team..., Customer Retention, Telecommunications, Computer Hardware, Sales, Customer Satisfaction, Windows 7, Databases, Management, Operating Systems, Testing, Software Documentation, SQL, Data Analysis, Help Desk Support, Visio, Access, Software Installation, Computer Hardware..., Desktop Support, Project Management, Operational Analysis, Reporting & Analysis, Business Process..., Windows, Quality Assurance, Vendor Management
Education
Augusta Technical College 2011 — 2013
Associate's degree, Computer Support Specialist
Chattahoochee Technical College
Associate's degree, Information Security Specialist
George P. Butler Comprehensive High School 1996 — 2000
High School Diploma, College Preparatory
Shelena Walden Shelena Walden's Convergys Experience January 2004 - March 2006
Job Customer Relations specialist at ATT
Industry Telecommunications
Experience
ATT August 2011 - Present
Convergys January 2004 - March 2006
Convergys January 2002 - August 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Customer Satisfaction, Curriculum Design, Customer Oriented, Training, Troubleshooting, Theatre, Acting, Customer Retention, Outlook, Call Center, Collections, Management, Team Building, Team Management, Goal Oriented
Education
Austin Peay State University
Associate of Science (A.S.), Business Administration and Management, General
Kenwood High School
ATT August 2011 - Present
Convergys January 2004 - March 2006
Convergys January 2002 - August 2004
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, Customer Satisfaction, Curriculum Design, Customer Oriented, Training, Troubleshooting, Theatre, Acting, Customer Retention, Outlook, Call Center, Collections, Management, Team Building, Team Management, Goal Oriented
Education
Austin Peay State University
Associate of Science (A.S.), Business Administration and Management, General
Kenwood High School
Christy Dawnawin's Convergys Experience August 2012 - March 2013
Job Worker Hand at Jostens
Industry Publishing
Experience
Jostens March 2012 - Present
Convergys August 2012 - March 2013
Josten's 2012 - 2012
Skills
Microsoft Office, Books, Caregivers, Home Health Agencies, Retail, Butchery, Grocery, Elementary education..., Secretary Assistant, Data Entry, Call Centers, Access, 10 Key, Inventory Management, Customer Satisfaction, Time Management, Telephone Skills, Publishing, Customer Experience, Outlook, Training, Customer Service, Troubleshooting
Education
Keller Graduate School of Management of DeVry University 2012 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
Austin Peay State University 2006 — 2011
Bachelor of Arts (B.A.), Professional Studies
Jostens March 2012 - Present
Convergys August 2012 - March 2013
Josten's 2012 - 2012
Skills
Microsoft Office, Books, Caregivers, Home Health Agencies, Retail, Butchery, Grocery, Elementary education..., Secretary Assistant, Data Entry, Call Centers, Access, 10 Key, Inventory Management, Customer Satisfaction, Time Management, Telephone Skills, Publishing, Customer Experience, Outlook, Training, Customer Service, Troubleshooting
Education
Keller Graduate School of Management of DeVry University 2012 — 2016
Master of Business Administration (M.B.A.), Business Administration and Management, General
Austin Peay State University 2006 — 2011
Bachelor of Arts (B.A.), Professional Studies
Khaled Abar Khaled Abar's Convergys Experience January 2014 - Present
Job Customer Service Representative at Convergys
Industry
Experience
Convergys January 2014 - Present
Skills
Microsoft Office, Customer Service, Troubleshooting, Call Centers, Customer Satisfaction
Education
Atlanta Technical College 2011 — 2013
Associate's degree, System, Networking, and LAN/WAN Management/Manager
Convergys January 2014 - Present
Skills
Microsoft Office, Customer Service, Troubleshooting, Call Centers, Customer Satisfaction
Education
Atlanta Technical College 2011 — 2013
Associate's degree, System, Networking, and LAN/WAN Management/Manager
Stephanie Bilderback's Convergys Experience April 2008 - May 2010
Job Assistant Manager at AT&T
Industry Information Technology and Services
Experience
AT&T August 2015 - Present
AT&T May 2013 - August 2015
Alpha Kappa Psi May 2013 - December 2013
Alpha Kappa Psi April 2013 - September 2013
Alpha Kappa Psi February 2013 - May 2013
Nissan North America May 2012 - May 2013
BLR December 2011 - May 2012
NBC, Inc. May 2010 - December 2011
Convergys April 2008 - May 2010
Austin Peay State University September 2007 - May 2010
Skills
Recruiting, Human Resources, New Business Development, Strategic Planning, Direct Marketing, Interviews, Logistics, Networking, Team Management, Coaching, Time Management, Microsoft Word, Strategy, Team Leadership, Sales Management, Budgets, Process Improvement, Staff Development, Talent Management, Customer Retention, Microsoft Excel, Account Management, Project Management, Sourcing, Hiring, Training, Negotiation, Organizational..., Microsoft Office, New Hire Orientations, Executive Search, Change Management, Operations Management, Technical Recruiting, Program Management, Retail, Mergers & Acquisitions, Customer Service, Public Speaking, Team Building, Contract Recruitment, Leadership Development, Business Development, Social Media, Research, Finance, Staffing Services, Market Research, Customer Satisfaction, Employment Law
Education
Austin Peay State University 2014 — 2015
Masters of Science in Management, Business Administration and Management, General
Austin Peay State University 2007 — 2010
Bachelor of Business Administration (B.B.A.), Business; Marketing
AT&T August 2015 - Present
AT&T May 2013 - August 2015
Alpha Kappa Psi May 2013 - December 2013
Alpha Kappa Psi April 2013 - September 2013
Alpha Kappa Psi February 2013 - May 2013
Nissan North America May 2012 - May 2013
BLR December 2011 - May 2012
NBC, Inc. May 2010 - December 2011
Convergys April 2008 - May 2010
Austin Peay State University September 2007 - May 2010
Skills
Recruiting, Human Resources, New Business Development, Strategic Planning, Direct Marketing, Interviews, Logistics, Networking, Team Management, Coaching, Time Management, Microsoft Word, Strategy, Team Leadership, Sales Management, Budgets, Process Improvement, Staff Development, Talent Management, Customer Retention, Microsoft Excel, Account Management, Project Management, Sourcing, Hiring, Training, Negotiation, Organizational..., Microsoft Office, New Hire Orientations, Executive Search, Change Management, Operations Management, Technical Recruiting, Program Management, Retail, Mergers & Acquisitions, Customer Service, Public Speaking, Team Building, Contract Recruitment, Leadership Development, Business Development, Social Media, Research, Finance, Staffing Services, Market Research, Customer Satisfaction, Employment Law
Education
Austin Peay State University 2014 — 2015
Masters of Science in Management, Business Administration and Management, General
Austin Peay State University 2007 — 2010
Bachelor of Business Administration (B.B.A.), Business; Marketing
Mary Keaveny-Cunningham Mary Keaveny-Cunningham's Convergys Experience April 2001 - July 2004
Job People/Operations Manager for Microsoft Retail
Industry Computer Hardware
Experience
Microsoft April 2013 - Present
T-Mobile July 2004 - February 2013
Convergys April 2001 - July 2004
Carmike Cinemas 1999 - 2003
Skills
Customer Satisfaction, Call Center, Sales, Direct Sales, Retail, Customer Service, Inventory Management, Loss Prevention, Sales Management, Salesforce.com, Merchandising, Account Management, Team Management, Employee Management, Team Leadership, Customer Experience, Wireless, Store Management, Customer Retention, Leadership
Education
Austin Peay State University
Volunteer State Community College
Communication, General
Microsoft April 2013 - Present
T-Mobile July 2004 - February 2013
Convergys April 2001 - July 2004
Carmike Cinemas 1999 - 2003
Skills
Customer Satisfaction, Call Center, Sales, Direct Sales, Retail, Customer Service, Inventory Management, Loss Prevention, Sales Management, Salesforce.com, Merchandising, Account Management, Team Management, Employee Management, Team Leadership, Customer Experience, Wireless, Store Management, Customer Retention, Leadership
Education
Austin Peay State University
Volunteer State Community College
Communication, General
Mycal Patterson Mycal Patterson's Convergys Experience January 2007 - June 2010
Job
Industry Retail
Experience
Cellular Sales November 2014 - Present
AT&T May 2011 - September 2014
Rogers & Hollands/Ashcroft & Oak Jewelers June 2010 - May 2011
Convergys January 2007 - June 2010
Skills
Customer Service, Sales, Computers, Marketing Communications, Budgets, Time Management, Facebook, Public Speaking, Marketing Strategy, Strategic Planning, Accounting, Windows, Salesforce.com, Microsoft Excel, Customer Experience, Data Analysis, Outlook, Social Media, Photoshop, Payroll, Social Networking, Marketing, Direct Sales, New Business Development, Social Media Marketing, Process Improvement, Research, Training, Analysis, Inventory Management, PowerPoint, Customer Satisfaction, Networking, Data Entry, Process Scheduler, Project Planning, Public Relations, Advertising, Team Building, Access, Leadership, Management, Merchandising, Microsoft Word, Online Advertising, Store Management, Coaching, Fundraising, Leadership Development, Event Management
Education
Austin Peay State University 2006 — 2011
Bachelor of Business Administration (BBA), Finance and Management
Cellular Sales November 2014 - Present
AT&T May 2011 - September 2014
Rogers & Hollands/Ashcroft & Oak Jewelers June 2010 - May 2011
Convergys January 2007 - June 2010
Skills
Customer Service, Sales, Computers, Marketing Communications, Budgets, Time Management, Facebook, Public Speaking, Marketing Strategy, Strategic Planning, Accounting, Windows, Salesforce.com, Microsoft Excel, Customer Experience, Data Analysis, Outlook, Social Media, Photoshop, Payroll, Social Networking, Marketing, Direct Sales, New Business Development, Social Media Marketing, Process Improvement, Research, Training, Analysis, Inventory Management, PowerPoint, Customer Satisfaction, Networking, Data Entry, Process Scheduler, Project Planning, Public Relations, Advertising, Team Building, Access, Leadership, Management, Merchandising, Microsoft Word, Online Advertising, Store Management, Coaching, Fundraising, Leadership Development, Event Management
Education
Austin Peay State University 2006 — 2011
Bachelor of Business Administration (BBA), Finance and Management
Keishla Rivera Keishla Rivera's Convergys Experience July 2011 - July 2012
Job Customer Service
Industry Computer Networking
Experience
Blue Cross Blue Shield March 2014 - Present
Convergys July 2011 - July 2012
Skills
Microsoft Office, Bilingual, Customer Service, Troubleshooting, Windows 7, Call Centers, Customer Experience, Windows XP
Education
Auburn University
Phlebotomy Technician/Phlebotomist
Blue Cross Blue Shield March 2014 - Present
Convergys July 2011 - July 2012
Skills
Microsoft Office, Bilingual, Customer Service, Troubleshooting, Windows 7, Call Centers, Customer Experience, Windows XP
Education
Auburn University
Phlebotomy Technician/Phlebotomist
Alicia Middlebrook Alicia Middlebrook's Convergys Experience November 2005 - October 2006
Job Production Artist (backup) at State of Tennessee
Industry Consumer Services
Experience
State of Tennessee October 2014 - Present
State of Tennessee September 2013 - Present
CVS Caremark Corporation March 2007 - May 2013
Convergys November 2005 - October 2006
Jo-Ann Stores, Inc. May 2005 - October 2005
Austin Peay State University August 2004 - May 2005
Austin Peay State University August 2002 - August 2004
Austin Peay State University August 2001 - August 2002
Skills
Customer Service, Illustration, Graphic Design, Photojournalism, Digital Photography, Image Editing, Photoshop, Photography, Art, QuarkXPress, Editing, Layout, Illustrator, Graphics, Mac, Public Speaking
Education
Austin Peay State University 1999 — 2005
Bachelor of Fine Arts (BFA), Graphic Design
Hendersonville High School 1994 — 1999
State of Tennessee October 2014 - Present
State of Tennessee September 2013 - Present
CVS Caremark Corporation March 2007 - May 2013
Convergys November 2005 - October 2006
Jo-Ann Stores, Inc. May 2005 - October 2005
Austin Peay State University August 2004 - May 2005
Austin Peay State University August 2002 - August 2004
Austin Peay State University August 2001 - August 2002
Skills
Customer Service, Illustration, Graphic Design, Photojournalism, Digital Photography, Image Editing, Photoshop, Photography, Art, QuarkXPress, Editing, Layout, Illustrator, Graphics, Mac, Public Speaking
Education
Austin Peay State University 1999 — 2005
Bachelor of Fine Arts (BFA), Graphic Design
Hendersonville High School 1994 — 1999
Brittney Sparn's Convergys Experience August 2006 - July 2008
Job Visual Communications Specialist | Austin Peay State University Intercollegiate Athletics
Industry Graphic Design
Experience
Austin Peay State University January 2012 - Present
5 Star Media Group May 2014 - December 2014
The Leaf-Chronicle August 2011 - May 2014
Jump Start Agency August 2013 - November 2013
The Monocle August 2012 - August 2013
The All State May 2012 - August 2012
Austin Peay State University August 2009 - August 2012
The All State September 2011 - May 2012
Convergys August 2006 - July 2008
Skills
Photography, Typography, Graphic Design, Web Design, Photoshop, InDesign, Illustrator, Image Editing, Photojournalism, Logo Design, Social Media, Marketing, Social Media Marketing, Digital Marketing, Visual Communication, Art Direction, Layout Design, Sports Photography, Studio Photography, Event Photography, Fine Art Photography, Portrait Photography, Videography, Video Editing, Sound Editing, Adobe Creative Suite, Digital Illustration, Visual Identity Design, Web Graphics, HTML scripting, Dreamweaver, Corporate Communications, Illustration, Editing, Art, Layout
Education
Austin Peay State University 2007 — 2013
Bachelor of Fine Arts (BFA) & Bachelor of Science (BS), Visual Communications & Internet Technologies
Hixson High School
Austin Peay State University January 2012 - Present
5 Star Media Group May 2014 - December 2014
The Leaf-Chronicle August 2011 - May 2014
Jump Start Agency August 2013 - November 2013
The Monocle August 2012 - August 2013
The All State May 2012 - August 2012
Austin Peay State University August 2009 - August 2012
The All State September 2011 - May 2012
Convergys August 2006 - July 2008
Skills
Photography, Typography, Graphic Design, Web Design, Photoshop, InDesign, Illustrator, Image Editing, Photojournalism, Logo Design, Social Media, Marketing, Social Media Marketing, Digital Marketing, Visual Communication, Art Direction, Layout Design, Sports Photography, Studio Photography, Event Photography, Fine Art Photography, Portrait Photography, Videography, Video Editing, Sound Editing, Adobe Creative Suite, Digital Illustration, Visual Identity Design, Web Graphics, HTML scripting, Dreamweaver, Corporate Communications, Illustration, Editing, Art, Layout
Education
Austin Peay State University 2007 — 2013
Bachelor of Fine Arts (BFA) & Bachelor of Science (BS), Visual Communications & Internet Technologies
Hixson High School
Hiren Adesara Hiren Adesara's Convergys Experience November 2006 - March 2007
Job I engineer things that you use on internet
Industry Computer Software
Experience
GE Global Research August 2013 - Present
Altimetrik (formerly Timba Software) April 2012 - August 2013
ReferralMD March 2013 - May 2013
Delaware Consulting July 2010 - April 2012
AUdotNET usergroup March 2009 - June 2010
Auburn University January 2008 - May 2010
Indian Student Association, Auburn University October 2008 - November 2009
Auburn University August 2007 - December 2007
Convergys November 2006 - March 2007
Skills
ASP.NET, VB.NET, Web Services, .NET, jQuery, C#, LINQ, SQL Server 2000-2008, HTML/XML, CSS, JavaScript, XUL, AJAX, JSON, SharePoint, SharePoint Designer, InfoPath, CAML, Microsoft SQL Server, Node.js, salesforce.com, Apex Programming, HTML 5, PhoneGap, Firefox Extensions, Firebug, Eclipse, Visual Studio, Salesforce.com, WCF, SOA, Software Engineering, Scrum, XML, Web Applications, ASP.NET MVC, SOAP, SQL, Web Development, REST, Software Development, OOP, TFS, Agile Methodologies, Testing, Agile Project Management
Education
Auburn University 2007 — 2010
Master of Science (M.S.), Computer Science & Software Engineering
Visvesvaraya Technological University 2002 — 2006
BE, Computer Science and Engineering
GE Global Research August 2013 - Present
Altimetrik (formerly Timba Software) April 2012 - August 2013
ReferralMD March 2013 - May 2013
Delaware Consulting July 2010 - April 2012
AUdotNET usergroup March 2009 - June 2010
Auburn University January 2008 - May 2010
Indian Student Association, Auburn University October 2008 - November 2009
Auburn University August 2007 - December 2007
Convergys November 2006 - March 2007
Skills
ASP.NET, VB.NET, Web Services, .NET, jQuery, C#, LINQ, SQL Server 2000-2008, HTML/XML, CSS, JavaScript, XUL, AJAX, JSON, SharePoint, SharePoint Designer, InfoPath, CAML, Microsoft SQL Server, Node.js, salesforce.com, Apex Programming, HTML 5, PhoneGap, Firefox Extensions, Firebug, Eclipse, Visual Studio, Salesforce.com, WCF, SOA, Software Engineering, Scrum, XML, Web Applications, ASP.NET MVC, SOAP, SQL, Web Development, REST, Software Development, OOP, TFS, Agile Methodologies, Testing, Agile Project Management
Education
Auburn University 2007 — 2010
Master of Science (M.S.), Computer Science & Software Engineering
Visvesvaraya Technological University 2002 — 2006
BE, Computer Science and Engineering
Kelly Tansy Kelly Tansy's Convergys Experience September 2000 - August 2011
Job Manager Integrations Analysis and Support at Ingenious Med
Industry Medical Devices
Experience
Ingenious Med October 2013 - Present
Ingenious Med August 2011 - October 2013
Convergys September 2000 - August 2011
Skills
Product Management, Account Management, Vendor Management, Process Improvement, Leadership, Requirements Analysis, Business Analysis, Team Building, Software Documentation, SDLC, Software Development, Customer Service, Management, Salesforce.com, Databases, Telecommunications, Cross-functional Team..., SQL, Marketing, Software Design, Cloud Computing, Visio, Integration, SaaS, Software Project..., Project Management, Program Management, Requirements Gathering, Enterprise Software, Business Process..., SharePoint, Business Intelligence, Quality Assurance, CRM, Team Leadership, Transaction Processing, Software Implementation, PMP, Agile Methodologies
Education
Auburn University 1996 — 2000
BS, Management Information Systems
Bob Jones High School
Ingenious Med October 2013 - Present
Ingenious Med August 2011 - October 2013
Convergys September 2000 - August 2011
Skills
Product Management, Account Management, Vendor Management, Process Improvement, Leadership, Requirements Analysis, Business Analysis, Team Building, Software Documentation, SDLC, Software Development, Customer Service, Management, Salesforce.com, Databases, Telecommunications, Cross-functional Team..., SQL, Marketing, Software Design, Cloud Computing, Visio, Integration, SaaS, Software Project..., Project Management, Program Management, Requirements Gathering, Enterprise Software, Business Process..., SharePoint, Business Intelligence, Quality Assurance, CRM, Team Leadership, Transaction Processing, Software Implementation, PMP, Agile Methodologies
Education
Auburn University 1996 — 2000
BS, Management Information Systems
Bob Jones High School
Bobbi Caulfield's Convergys Experience March 2012 - June 2012
Job Educational Assistant at Clarksville Montgomery County School System
Industry Education Management
Experience
Clarksville Montgomery County School System November 2012 - Present
Village Preschool and Early Education Center of Sango June 2012 - October 2012
Convergys March 2012 - June 2012
Animal Clinic of North Clarksville September 2006 - February 2007
South Coast Medical Group January 2004 - June 2004
Premier Medical Group June 2002 - December 2003
Bath and Body Works June 2001 - November 2002
Office Max April 2000 - July 2002
Skills
Writing Skills, Typing, Time Management, Punctual, Customer Service, Filing, Retail, Phone Etiquette, Technical Writing, Creative Writing, Teaching, Preschool, Proofreading, Curriculum Development, Data Entry, Microsoft Word, Customer Satisfaction, Research, Phone Skills, Clerical Skills, Cashiering, Fax, Office Administration, Call Center, Critical Thinking, Clerical Work, Social Networking, Medical Records
Education
Austin Peay State University 2000 — 2003
Bachelor of Science, English/Creative Writing
Northeast High School 1996 — 2000
High School Diploma
Clarksville Montgomery County School System November 2012 - Present
Village Preschool and Early Education Center of Sango June 2012 - October 2012
Convergys March 2012 - June 2012
Animal Clinic of North Clarksville September 2006 - February 2007
South Coast Medical Group January 2004 - June 2004
Premier Medical Group June 2002 - December 2003
Bath and Body Works June 2001 - November 2002
Office Max April 2000 - July 2002
Skills
Writing Skills, Typing, Time Management, Punctual, Customer Service, Filing, Retail, Phone Etiquette, Technical Writing, Creative Writing, Teaching, Preschool, Proofreading, Curriculum Development, Data Entry, Microsoft Word, Customer Satisfaction, Research, Phone Skills, Clerical Skills, Cashiering, Fax, Office Administration, Call Center, Critical Thinking, Clerical Work, Social Networking, Medical Records
Education
Austin Peay State University 2000 — 2003
Bachelor of Science, English/Creative Writing
Northeast High School 1996 — 2000
High School Diploma
Dr. Jim Mirabella Dr. Jim Mirabella's Convergys Experience March 1996 - April 1999
Job
Industry Higher Education
Experience
Jacksonville University October 1998 - Present
Bethel University 2009 - 2015
King University 2011 - 2014
Capella University October 2002 - December 2009
Webster University August 1995 - August 2008
Northcentral University November 2004 - December 2007
Florida Community College at Jacksonville September 1996 - October 2007
Florida State College at Jacksonville May 1999 - June 2002
Convergys March 1996 - April 1999
AT&T December 1994 - February 1996
Skills
Research, Statistics, Operations Management, Teaching, Higher Education, Data Analysis, Public Speaking, Analysis, Distance Learning, E-Learning, Program Management, Instructional Design, Adult Education, Customer Service, PowerPoint, Team Building, Leadership, Curriculum Design, Team Leadership, University Teaching, Budgets, Curriculum Development, Time Management, Training, Project Management, SPSS, Microsoft Word, Microsoft Office, Proposal Writing, Quantitative Research, Quantitative Analytics, Courses, Microsoft Excel, Project Planning, Management Consulting, College Teaching, Student Affairs, Science, Critical Thinking, Coaching, Student Development, Academic Administration, Academic Advising
Education
Nova Southeastern University 1996 — 1999
DBA
University of North Florida 1995 — 1996
MS
Auburn University at Montgomery 1986 — 1988
MBA
United States Air Force Academy 1981 — 1985
BS
Jacksonville University October 1998 - Present
Bethel University 2009 - 2015
King University 2011 - 2014
Capella University October 2002 - December 2009
Webster University August 1995 - August 2008
Northcentral University November 2004 - December 2007
Florida Community College at Jacksonville September 1996 - October 2007
Florida State College at Jacksonville May 1999 - June 2002
Convergys March 1996 - April 1999
AT&T December 1994 - February 1996
Skills
Research, Statistics, Operations Management, Teaching, Higher Education, Data Analysis, Public Speaking, Analysis, Distance Learning, E-Learning, Program Management, Instructional Design, Adult Education, Customer Service, PowerPoint, Team Building, Leadership, Curriculum Design, Team Leadership, University Teaching, Budgets, Curriculum Development, Time Management, Training, Project Management, SPSS, Microsoft Word, Microsoft Office, Proposal Writing, Quantitative Research, Quantitative Analytics, Courses, Microsoft Excel, Project Planning, Management Consulting, College Teaching, Student Affairs, Science, Critical Thinking, Coaching, Student Development, Academic Administration, Academic Advising
Education
Nova Southeastern University 1996 — 1999
DBA
University of North Florida 1995 — 1996
MS
Auburn University at Montgomery 1986 — 1988
MBA
United States Air Force Academy 1981 — 1985
BS
Robert Bercik Robert Bercik's Convergys Experience June 2009 - January 2010
Job Sales Consultant at Comcast
Industry Legal Services
Experience
Comcast September 2014 - Present
HCPro May 2014 - July 2014
BLR April 2013 - July 2014
Progressive Directions May 2012 - September 2012
Austin Peay State University August 2007 - May 2011
Austin Peay State University January 2011 - April 2011
Convergys June 2009 - January 2010
Skills
Time Management, Customer Service, Corporate Communications, Public Relations, Microsoft Excel, Leadership, Salesforce.com, Cold Calling, Appointment Scheduling, Human Resources, Social Media, Microsoft Office, Social Networking, Internal Communications, Event Planning, Marketing Communications, Teamwork, Social Media Marketing, Strategic Communications, Customer Satisfaction, Public Speaking, Succession Planning, Lead Generation, Organizational..., Call Centers, Employee Relations, Compensation & Benefits..., Safety Management..., Account Management, Public Management, Corporate Development, Talent Acquisition, Strategic Planning, Healthcare, ICD-10, OSHA
Education
Austin Peay State University 2007 — 2013
Bachelor's of Science, Corporate Communication, 3.2
Austin Peay State University 2007 — 2013
Minor, Public Management
Comcast September 2014 - Present
HCPro May 2014 - July 2014
BLR April 2013 - July 2014
Progressive Directions May 2012 - September 2012
Austin Peay State University August 2007 - May 2011
Austin Peay State University January 2011 - April 2011
Convergys June 2009 - January 2010
Skills
Time Management, Customer Service, Corporate Communications, Public Relations, Microsoft Excel, Leadership, Salesforce.com, Cold Calling, Appointment Scheduling, Human Resources, Social Media, Microsoft Office, Social Networking, Internal Communications, Event Planning, Marketing Communications, Teamwork, Social Media Marketing, Strategic Communications, Customer Satisfaction, Public Speaking, Succession Planning, Lead Generation, Organizational..., Call Centers, Employee Relations, Compensation & Benefits..., Safety Management..., Account Management, Public Management, Corporate Development, Talent Acquisition, Strategic Planning, Healthcare, ICD-10, OSHA
Education
Austin Peay State University 2007 — 2013
Bachelor's of Science, Corporate Communication, 3.2
Austin Peay State University 2007 — 2013
Minor, Public Management
Juan Olea's Convergys Experience January 2007 - January 2012
Job Palm Beach State College
Industry Computer & Network Security
Experience
AT&T January 2012 - Present
Teleperformance January 2012 - Present
ATLANTIC TECHNICAL CENTER January 2011 - June 2012
Convergys January 2007 - January 2012
Skills
Active Directory, Troubleshooting, Microsoft Exchange, Technical Support, Routers, Cloud Computing, Hardware, Help Desk Support, Network Security, Customer Service, CCNA, Software Installation, TCP/IP, Windows Server, Cisco Technologies, Cisco IOS, Laptops, Switches, Windows 7, Firewalls, Cisco Routers, Network Administration, Computer Repair, Computer Maintenance, Network Engineering, DSL, Routing, Windows XP Pro, VLAN, Security, Networking, DNS, Computer Hardware, Operating Systems, WAN, Bilingual, A Certified, CompTIA A Certification, Servers, EIGRP, Windows Server..., A10 Server Load..., Windows XP, Knowledge Sharing, Know-how, Consultative Approach
Education
Palm Beach State College 2012 — 2015
Associate's degree, Network and System Administration/Administrator
Palm Beach State College 2012 — 2015
Bachelor’s Degree
Atlantic Technical Center 2010 — 2011
Certificate, Network Support
Atlantic Technical Center 2010 — 2011
Certificate, Network Support Services
Elvira de Mendoza
Universidad Autónoma de Santo Domingo
Bachelor of Arts (BA), Mathematics
AT&T January 2012 - Present
Teleperformance January 2012 - Present
ATLANTIC TECHNICAL CENTER January 2011 - June 2012
Convergys January 2007 - January 2012
Skills
Active Directory, Troubleshooting, Microsoft Exchange, Technical Support, Routers, Cloud Computing, Hardware, Help Desk Support, Network Security, Customer Service, CCNA, Software Installation, TCP/IP, Windows Server, Cisco Technologies, Cisco IOS, Laptops, Switches, Windows 7, Firewalls, Cisco Routers, Network Administration, Computer Repair, Computer Maintenance, Network Engineering, DSL, Routing, Windows XP Pro, VLAN, Security, Networking, DNS, Computer Hardware, Operating Systems, WAN, Bilingual, A Certified, CompTIA A Certification, Servers, EIGRP, Windows Server..., A10 Server Load..., Windows XP, Knowledge Sharing, Know-how, Consultative Approach
Education
Palm Beach State College 2012 — 2015
Associate's degree, Network and System Administration/Administrator
Palm Beach State College 2012 — 2015
Bachelor’s Degree
Atlantic Technical Center 2010 — 2011
Certificate, Network Support
Atlantic Technical Center 2010 — 2011
Certificate, Network Support Services
Elvira de Mendoza
Universidad Autónoma de Santo Domingo
Bachelor of Arts (BA), Mathematics
Linda Rocheleau Prater, SPHR Linda Rocheleau Prater, SPHR's Convergys Experience October 2002 - March 2008
Job Human Resources Business Partner at Lockheed Martin
Industry Human Resources
Experience
Lockheed Martin May 2014 - Present
Contractor (for GENCO) August 2011 - May 2014
GENCO April 2008 - June 2010
Convergys October 2002 - March 2008
Letica Corporation 1998 - 2002
Skills
Employee Relations, Talent Acquisition, Leadership Development, Interviewing, Hiring, Employee Engagement, Onboarding, Benefits Administration, Applicant Tracking..., FMLA, Coaching, HR Consulting, SPHR, ADP E-Time, New Business Development, ADP Payroll
Education
Austin Peay State University
BBA, Marketing
University of Phoenix
MBA, Human Resources
Lockheed Martin May 2014 - Present
Contractor (for GENCO) August 2011 - May 2014
GENCO April 2008 - June 2010
Convergys October 2002 - March 2008
Letica Corporation 1998 - 2002
Skills
Employee Relations, Talent Acquisition, Leadership Development, Interviewing, Hiring, Employee Engagement, Onboarding, Benefits Administration, Applicant Tracking..., FMLA, Coaching, HR Consulting, SPHR, ADP E-Time, New Business Development, ADP Payroll
Education
Austin Peay State University
BBA, Marketing
University of Phoenix
MBA, Human Resources
Vincent Bernardo Vincent Bernardo's Convergys Experience February 2008 - July 2009
Job Project Coordinator LATAM at Aspect Software
Industry Computer Software
Experience
Boston Metro Region August 2012 - Present
Larada Sciences, Inc October 2011 - August 2012
Heinz-Kaiser May 2011 - August 2011
Bright Horizons September 2009 - May 2010
Convergys February 2008 - July 2009
CROMA February 2006 - July 2007
Self-Employed June 2004 - December 2006
Skills
Fluent in Portuguese, Fluent in English, Fluent in Spanish, Experienced Negotiator, Collaborative Problem..., Customer Support, Account Management, Accounts Receivable, Management Consulting, Strategic Consulting, Start-ups, Start-up Environment, Lean Startup, Teacher Training, Teacher Mentoring, Realtor Relations, TESOL, Tourism Management, Business Networking, Social Media Marketing, SEO, Negotiation, Marketing, Training, Management
Education
Babson College - Franklin W. Olin Graduate School of Business 2009 — 2011
Master, Business Administration
Brigham Young University 1998 — 2004
Bachelor of Arts, Linguistics
Boston Metro Region August 2012 - Present
Larada Sciences, Inc October 2011 - August 2012
Heinz-Kaiser May 2011 - August 2011
Bright Horizons September 2009 - May 2010
Convergys February 2008 - July 2009
CROMA February 2006 - July 2007
Self-Employed June 2004 - December 2006
Skills
Fluent in Portuguese, Fluent in English, Fluent in Spanish, Experienced Negotiator, Collaborative Problem..., Customer Support, Account Management, Accounts Receivable, Management Consulting, Strategic Consulting, Start-ups, Start-up Environment, Lean Startup, Teacher Training, Teacher Mentoring, Realtor Relations, TESOL, Tourism Management, Business Networking, Social Media Marketing, SEO, Negotiation, Marketing, Training, Management
Education
Babson College - Franklin W. Olin Graduate School of Business 2009 — 2011
Master, Business Administration
Brigham Young University 1998 — 2004
Bachelor of Arts, Linguistics
Briana Gardner Briana Gardner's Convergys Experience September 2006 - July 2008
Job My future is looking bright.
Industry Accounting
Experience
Fort Campbell Federal Credit Union July 2013 - Present
Fort Campbell Federal Credit Union July 2012 - July 2013
JC Beauty Mart June 2009 - July 2012
Walt Disney World January 2009 - June 2009
Convergys September 2006 - July 2008
Skills
Customer Experience, Multitasker, Microsoft Office, Accurate Record Keeping, Filing, Customer Service, Accounts Receivable, Banking, Time Management, Training, Credit, Leadership, Team Building, Financial Analysis, Microsoft Word, Accounts Payable, Teamwork, General Ledger, Budgets, Accounting, Microsoft Excel, Team Leadership
Education
Austin Peay State University 2008 — 2012
BBA, Accounting
Fort Campbell Federal Credit Union July 2013 - Present
Fort Campbell Federal Credit Union July 2012 - July 2013
JC Beauty Mart June 2009 - July 2012
Walt Disney World January 2009 - June 2009
Convergys September 2006 - July 2008
Skills
Customer Experience, Multitasker, Microsoft Office, Accurate Record Keeping, Filing, Customer Service, Accounts Receivable, Banking, Time Management, Training, Credit, Leadership, Team Building, Financial Analysis, Microsoft Word, Accounts Payable, Teamwork, General Ledger, Budgets, Accounting, Microsoft Excel, Team Leadership
Education
Austin Peay State University 2008 — 2012
BBA, Accounting
Bob Niemoeller Bob Niemoeller's Convergys Experience February 2000 - March 2001
Job Senior IT Mainframe Developer for Crossvale working at BBVA Compass Bank
Industry Information Technology and Services
Experience
Crossvale, Inc. July 2015 - Present
SEDC (SouthEastern Data Cooperative) March 2014 - August 2014
Applebee-Church, Inc. March 2013 - March 2014
WorldPay June 2007 - April 2011
Computer Science Corporation March 2002 - June 2003
Convergys February 2000 - March 2001
Great American Insurance October 1998 - November 1999
Mercantile Stores February 1991 - October 1998
Skills
COBOL, DB2, JCL, Mainframe, SDLC, MVS, CICS, Testing, Easytrieve, Software Development, SQL, IMS DB/DC, IBM Mainframe, TSO, Software Design, User Acceptance Testing, Xpediter, z/OS, Programming, Panvalet, ISPF, Quality Assurance, PL/1, Endeavor, Systems Analysis, VSAM, Quality Center, Unix, Visio, IBM Utilities, Data Warehousing, IBM iSeries, Databases, Production Support, Business Requirements, Fileaid, Software Project..., Requirements Analysis, Data Modeling, Requirements Gathering, Disaster Recovery, Information Technology, IMS, COBOL2, SharePoint, Microsoft Office 365, Management, Oracle
Education
Xavier University 1974 — 1978
B.S., Mathematics
Purcell High School 1970 — 1974
Diploma with First Honors, Honors
Athenaeum of Ohio 1982 — 1986
Master of Divinity, Master of Biblical Studies, Theology, Biblical Studies, 3.8
Crossvale, Inc. July 2015 - Present
SEDC (SouthEastern Data Cooperative) March 2014 - August 2014
Applebee-Church, Inc. March 2013 - March 2014
WorldPay June 2007 - April 2011
Computer Science Corporation March 2002 - June 2003
Convergys February 2000 - March 2001
Great American Insurance October 1998 - November 1999
Mercantile Stores February 1991 - October 1998
Skills
COBOL, DB2, JCL, Mainframe, SDLC, MVS, CICS, Testing, Easytrieve, Software Development, SQL, IMS DB/DC, IBM Mainframe, TSO, Software Design, User Acceptance Testing, Xpediter, z/OS, Programming, Panvalet, ISPF, Quality Assurance, PL/1, Endeavor, Systems Analysis, VSAM, Quality Center, Unix, Visio, IBM Utilities, Data Warehousing, IBM iSeries, Databases, Production Support, Business Requirements, Fileaid, Software Project..., Requirements Analysis, Data Modeling, Requirements Gathering, Disaster Recovery, Information Technology, IMS, COBOL2, SharePoint, Microsoft Office 365, Management, Oracle
Education
Xavier University 1974 — 1978
B.S., Mathematics
Purcell High School 1970 — 1974
Diploma with First Honors, Honors
Athenaeum of Ohio 1982 — 1986
Master of Divinity, Master of Biblical Studies, Theology, Biblical Studies, 3.8
Caryn Schulsinger's Convergys Experience September 1997 - August 1998
Job Assistant Director, Pharmacy at Healthfirst
Industry Pharmaceuticals
Experience
Healthfirst August 2014 - Present
Access Medicare NY August 2012 - August 2014
Express Scripts September 2005 - August 2012
Medco 2005 - August 2012
Convergys September 1997 - August 1998
AT&T September 1992 - September 1997
Skills
Managed Care, Medicare Part D, Medicare, Cross-functional Team..., Insurance, Pharmacy Benefit..., Medicaid, HIPAA, Pharmacy, Healthcare Industry, Healthcare, Health Policy, Pharmaceutical Industry, Healthcare Information..., Compliance, Utilization Management, Healthcare Consulting, Health Insurance, Healthcare Management
Education
Babson College 1981 — 1983
B.S., Management
Healthfirst August 2014 - Present
Access Medicare NY August 2012 - August 2014
Express Scripts September 2005 - August 2012
Medco 2005 - August 2012
Convergys September 1997 - August 1998
AT&T September 1992 - September 1997
Skills
Managed Care, Medicare Part D, Medicare, Cross-functional Team..., Insurance, Pharmacy Benefit..., Medicaid, HIPAA, Pharmacy, Healthcare Industry, Healthcare, Health Policy, Pharmaceutical Industry, Healthcare Information..., Compliance, Utilization Management, Healthcare Consulting, Health Insurance, Healthcare Management
Education
Babson College 1981 — 1983
B.S., Management
Linda (Hoesl) Bennett, PMP Linda (Hoesl) Bennett, PMP's Convergys Experience 2011 - 2011
Job PMO Project Manager at Omnicare
Industry Information Technology and Services
Experience
Omnicare 2012 - Present
Convergys 2011 - 2011
Convergys 2009 - 2011
Convergys 2007 - 2009
Convergys 2005 - 2007
Convergys 2002 - 2005
Skills
Software Project..., MS Office Suite, MS Project, Lotus Notes Database..., French, Risk Management, C++, SQL, PMP, Change Management, Infrastructure Projects, SharePoint, Global Projects, Requirements..., Procedure Development, Project Implementation, Training & Development, Process Improvement, PCI DSS, Security Audits, Release Management, ITIL, Process Mapping, CRM, Employee Training, Infrastructure, PMO, Cross-functional Team..., Business Analysis, Requirements Analysis, Information Technology, Microsoft Office, Vendor Management, Business Process..., IT Management, SDLC, Project Management, IT Strategy, Requirement..., IT Service Management, Project Portfolio..., Business Process Mapping
Education
University of Cincinnati College of Business 1997 — 2002
BBA, Information Systems & International Business
Audencia Nantes Ecole de Management 2001 — 2001
International Business
Chiang Mai University 2001 — 2001
International Business
Landmark Education 2009 — 2011
Omnicare 2012 - Present
Convergys 2011 - 2011
Convergys 2009 - 2011
Convergys 2007 - 2009
Convergys 2005 - 2007
Convergys 2002 - 2005
Skills
Software Project..., MS Office Suite, MS Project, Lotus Notes Database..., French, Risk Management, C++, SQL, PMP, Change Management, Infrastructure Projects, SharePoint, Global Projects, Requirements..., Procedure Development, Project Implementation, Training & Development, Process Improvement, PCI DSS, Security Audits, Release Management, ITIL, Process Mapping, CRM, Employee Training, Infrastructure, PMO, Cross-functional Team..., Business Analysis, Requirements Analysis, Information Technology, Microsoft Office, Vendor Management, Business Process..., IT Management, SDLC, Project Management, IT Strategy, Requirement..., IT Service Management, Project Portfolio..., Business Process Mapping
Education
University of Cincinnati College of Business 1997 — 2002
BBA, Information Systems & International Business
Audencia Nantes Ecole de Management 2001 — 2001
International Business
Chiang Mai University 2001 — 2001
International Business
Landmark Education 2009 — 2011
Demetrics Hite Demetrics Hite's Convergys Experience February 2008 - August 2010
Job Store Deployment Technican
Industry Information Technology and Services
Experience
Love's Travel Stops August 2012 - Present
Tennessee Army National Guard September 2007 - November 2013
Love's Travel Stops April 2012 - June 2012
Dell December 2010 - April 2011
Convergys February 2008 - August 2010
Skills
Linux System..., Python, Strategic Leadership, Solution Selling, Virtualization, Cloud Computing, IT Service Management, SATCOM, Reconnaissance, Management, Integration, Enterprise Software, Storage, Bash, ITIL, Team Building, Team Leadership, VMware, DNS Server, IT Hardware Support, Military Leadership, Electronic Warfare, Military Operations, Apple Software, GNU/Linux, Unix, SharePoint, Computer Hardware..., HTML5, CSS, Windows 7, Computer Science, Active Directory, Active DoD Secret..., Cisco VoIP, Print Servers, Network Installation, Information Technology, Electronics, Technical Leadership, Security, Databases, Routers, Operating Systems, Software Documentation, COMSEC, Servers, Intelligence, POSIX, FreeBSD
Education
Grantham University 2015 — 2017
Bachelor's Degree, Computer Science, 3.19
Austin Peay State University 2010 — 2010
Bachelor's Degree, Criminal Justice/Police Science
Code academy
Love's Travel Stops August 2012 - Present
Tennessee Army National Guard September 2007 - November 2013
Love's Travel Stops April 2012 - June 2012
Dell December 2010 - April 2011
Convergys February 2008 - August 2010
Skills
Linux System..., Python, Strategic Leadership, Solution Selling, Virtualization, Cloud Computing, IT Service Management, SATCOM, Reconnaissance, Management, Integration, Enterprise Software, Storage, Bash, ITIL, Team Building, Team Leadership, VMware, DNS Server, IT Hardware Support, Military Leadership, Electronic Warfare, Military Operations, Apple Software, GNU/Linux, Unix, SharePoint, Computer Hardware..., HTML5, CSS, Windows 7, Computer Science, Active Directory, Active DoD Secret..., Cisco VoIP, Print Servers, Network Installation, Information Technology, Electronics, Technical Leadership, Security, Databases, Routers, Operating Systems, Software Documentation, COMSEC, Servers, Intelligence, POSIX, FreeBSD
Education
Grantham University 2015 — 2017
Bachelor's Degree, Computer Science, 3.19
Austin Peay State University 2010 — 2010
Bachelor's Degree, Criminal Justice/Police Science
Code academy
Marc Mandel, CCXP's Convergys Experience August 2015 - Present
Job Delivering highimpact customer experiences with big data, business strategy and technology
Industry Market Research
Experience
Convergys August 2015 - Present
MaritzCX August 2012 - August 2015
Strativity Group July 2010 - August 2012
LASSA Partners January 2009 - July 2010
Clarabridge September 2007 - January 2009
ClearForest Corp. March 2006 - September 2007
Factiva Dow Jones & Reuters June 2004 - March 2006
OneSource Information Services September 2002 - June 2004
Ascential Software February 2001 - September 2002
Photobition New York Inc 1998 - February 2001
Skills
Analytics, Big Data Analytics, Customer Journey Mapping, Healthcare Consulting, Customer Insight, customer insights, Program Management, Customer Satisfaction, Enterprise Feedback..., Customer Intelligence, Voice of the Customer..., Voice of the Customer, Customer Experience, Market Research, Customer Experience..., Business Intelligence, Net Promoter Score, Strategy, Management Consulting, Solution Selling, Business Development, Sales Process, Strategic Partnerships, Selling, CRM, SaaS, data warehousing, Allegiance, Customer Centric..., Professional Services, Management, Leadership, Strategic Planning, Brand Loyalty, Customer Retention, Change Management, Customer Engagement, Business Planning, Building Customer..., Strategic Negotiations, Enterprise Solution..., Customer Loyalty, Process Transformation, Turnaround Specialist, Achieving Targets, Implementing Processes, inspirational speaking, executive workshops, loyalty analysis, Sales
Education
Western New England College 1986 — 1987
Bachelor of Science (B.S.), Business Administration, Management and Operations
Babson College
Entrepreneurship/Entrepreneurial Studies
Convergys August 2015 - Present
MaritzCX August 2012 - August 2015
Strativity Group July 2010 - August 2012
LASSA Partners January 2009 - July 2010
Clarabridge September 2007 - January 2009
ClearForest Corp. March 2006 - September 2007
Factiva Dow Jones & Reuters June 2004 - March 2006
OneSource Information Services September 2002 - June 2004
Ascential Software February 2001 - September 2002
Photobition New York Inc 1998 - February 2001
Skills
Analytics, Big Data Analytics, Customer Journey Mapping, Healthcare Consulting, Customer Insight, customer insights, Program Management, Customer Satisfaction, Enterprise Feedback..., Customer Intelligence, Voice of the Customer..., Voice of the Customer, Customer Experience, Market Research, Customer Experience..., Business Intelligence, Net Promoter Score, Strategy, Management Consulting, Solution Selling, Business Development, Sales Process, Strategic Partnerships, Selling, CRM, SaaS, data warehousing, Allegiance, Customer Centric..., Professional Services, Management, Leadership, Strategic Planning, Brand Loyalty, Customer Retention, Change Management, Customer Engagement, Business Planning, Building Customer..., Strategic Negotiations, Enterprise Solution..., Customer Loyalty, Process Transformation, Turnaround Specialist, Achieving Targets, Implementing Processes, inspirational speaking, executive workshops, loyalty analysis, Sales
Education
Western New England College 1986 — 1987
Bachelor of Science (B.S.), Business Administration, Management and Operations
Babson College
Entrepreneurship/Entrepreneurial Studies
Shakeria Reed's Convergys Experience March 2013 - September 2014
Job Premier Tech Coach for Verizon. I just finished my bachelor's in Corporate Communications. Looking to start my career .
Industry Wireless
Experience
Asurion August 2014 - Present
Alumni Relations September 2014 - November 2014
Convergys March 2013 - September 2014
Buffalo Wild Wings May 2011 - March 2013
Skills
Quick learner. Good..., Credit, Customer Service, Management, Leadership, Sales, Team Building, Microsoft Office, Event Planning, Time Management, Public Speaking
Education
Austin Peay State University 2010 — 2014
Bachelor's degree, Business/Corporate Communications
Kenwood high 2006 — 2010
Diploma, Regular/General High School/Secondary Diploma Program
Asurion August 2014 - Present
Alumni Relations September 2014 - November 2014
Convergys March 2013 - September 2014
Buffalo Wild Wings May 2011 - March 2013
Skills
Quick learner. Good..., Credit, Customer Service, Management, Leadership, Sales, Team Building, Microsoft Office, Event Planning, Time Management, Public Speaking
Education
Austin Peay State University 2010 — 2014
Bachelor's degree, Business/Corporate Communications
Kenwood high 2006 — 2010
Diploma, Regular/General High School/Secondary Diploma Program
Aaron Lindow Aaron Lindow's Convergys Experience December 2012 - Present
Job Assistant Manager at Quick credit
Industry Logistics and Supply Chain
Experience
Quick credit October 2014 - Present
Convergys December 2012 - Present
alabama October 2012 - December 2012
PINZ OF HUNTSVILLE December 2011 - October 2012
PINZ OF HUNTSVILLE December 2011 - October 2012
AMF March 2005 - March 2011
AMF 2005 - 2011
Sanmina May 2006 - August 2007
Skills
Management, Time Management, Accounts Payable, CRM, Inventory Management, Inventory Control, Logistics, Army, Customer Service, Purchasing, Operations Management, Warehousing, Team Building, Customer Satisfaction, Military, Process Scheduler, Microsoft Office, Logistics Management, Leadership, Microsoft Word
Education
Athens State University 2015 — 2017
Certificate, Project Management
Athens State University 2011 — 2014
Bachelor of Science (BS), Purchasing, Procurement/Acquisitions and Contracts Management, 2.8
John C Calhoun State Community College 2008 — 2011
Associate of Science (A.S.), General Studies, 3.2
Quick credit October 2014 - Present
Convergys December 2012 - Present
alabama October 2012 - December 2012
PINZ OF HUNTSVILLE December 2011 - October 2012
PINZ OF HUNTSVILLE December 2011 - October 2012
AMF March 2005 - March 2011
AMF 2005 - 2011
Sanmina May 2006 - August 2007
Skills
Management, Time Management, Accounts Payable, CRM, Inventory Management, Inventory Control, Logistics, Army, Customer Service, Purchasing, Operations Management, Warehousing, Team Building, Customer Satisfaction, Military, Process Scheduler, Microsoft Office, Logistics Management, Leadership, Microsoft Word
Education
Athens State University 2015 — 2017
Certificate, Project Management
Athens State University 2011 — 2014
Bachelor of Science (BS), Purchasing, Procurement/Acquisitions and Contracts Management, 2.8
John C Calhoun State Community College 2008 — 2011
Associate of Science (A.S.), General Studies, 3.2
Mano Buckshi Mano Buckshi's Convergys Experience January 2001 - February 2002
Job Grant Administrator at IDRC
Industry International Trade and Development
Experience
IDRC February 2004 - Present
IDRC February 2003 - February 2004
Canadian Blood Services February 2002 - October 2002
Convergys January 2001 - February 2002
Glenayre Manufacturing November 1995 - December 1999
Skills
Policy Analysis, International..., Public Policy, Social Media, Program Evaluation, Grants, Capacity Building, Strategic Planning, International Relations, Policy, Economic Development, Community Development, Research, Qualitative Research, Proposal Writing, Human Rights
Education
Athabasca University 2006 — 2015
BA
IDRC February 2004 - Present
IDRC February 2003 - February 2004
Canadian Blood Services February 2002 - October 2002
Convergys January 2001 - February 2002
Glenayre Manufacturing November 1995 - December 1999
Skills
Policy Analysis, International..., Public Policy, Social Media, Program Evaluation, Grants, Capacity Building, Strategic Planning, International Relations, Policy, Economic Development, Community Development, Research, Qualitative Research, Proposal Writing, Human Rights
Education
Athabasca University 2006 — 2015
BA
Tray Turner Tray Turner's Convergys Experience May 2004 - August 2005
Job Veteran Service Representative at U.S. Department of Veteran Affairs
Industry Government Administration
Experience
U.S. Department of Veterans Affairs April 2014 - Present
U.S. Department of the Treasury January 2013 - Present
United States Air Force June 2012 - Present
Austin Peay State University March 2011 - June 2012
Miller-Motte Technical College October 2009 - May 2010
Prometric Testing Center March 2008 - September 2009
Convergys May 2004 - August 2005
Skills
Training, Management, Project Planning, Higher Education, Career Counseling, Staff Development, Resume Writing, Adult Education, Public Speaking, Leadership Development, Teaching, Non-profits, Coaching, Event Planning, Leadership, Curriculum Design, Research, Student Affairs, Customer Service, Campus, Veterans Affairs, Social Networking, Recruiting, Process Improvement, Nonprofits, Microsoft Office, Customer Satisfaction
Education
Austin Peay State University 2007 — 2013
Bachelor of Business Administration, General Business; Business
Austin Peay State Univerity 2009 — 2012
Master of Science, Management
U.S. Department of Veterans Affairs April 2014 - Present
U.S. Department of the Treasury January 2013 - Present
United States Air Force June 2012 - Present
Austin Peay State University March 2011 - June 2012
Miller-Motte Technical College October 2009 - May 2010
Prometric Testing Center March 2008 - September 2009
Convergys May 2004 - August 2005
Skills
Training, Management, Project Planning, Higher Education, Career Counseling, Staff Development, Resume Writing, Adult Education, Public Speaking, Leadership Development, Teaching, Non-profits, Coaching, Event Planning, Leadership, Curriculum Design, Research, Student Affairs, Customer Service, Campus, Veterans Affairs, Social Networking, Recruiting, Process Improvement, Nonprofits, Microsoft Office, Customer Satisfaction
Education
Austin Peay State University 2007 — 2013
Bachelor of Business Administration, General Business; Business
Austin Peay State Univerity 2009 — 2012
Master of Science, Management
Desiree Sova's Convergys Experience October 2008 - December 2010
Job Purchasing & Supply Chain at Toyota
Industry Automotive
Experience
Toyota Motor Engineering & Manufacturing North America (TEMA) November 2014 - Present
Toyota December 2010 - Present
Toyota Motor Engineering & Manufacturing North America (TEMA) December 2010 - November 2014
Convergys October 2008 - December 2010
Duke Energy March 2004 - May 2008
Skills
Supply Chain Management, Purchasing, Process Improvement, Quality Management, Contact Center..., Workforce Management, Forecasting, Procurement, Manufacturing, Management, Operations Management, Strategic Sourcing, Supply Chain, Product Development, Inventory Management, 5S, Kaizen, Leadership, Supply Management, Automotive, Six Sigma, Sourcing
Education
University of Cincinnati 2002 — 2009
Bachelor of Science, Industrial Management
Audencia Nantes Ecole de Management 2008 — 2008
International Business
Toyota Motor Engineering & Manufacturing North America (TEMA) November 2014 - Present
Toyota December 2010 - Present
Toyota Motor Engineering & Manufacturing North America (TEMA) December 2010 - November 2014
Convergys October 2008 - December 2010
Duke Energy March 2004 - May 2008
Skills
Supply Chain Management, Purchasing, Process Improvement, Quality Management, Contact Center..., Workforce Management, Forecasting, Procurement, Manufacturing, Management, Operations Management, Strategic Sourcing, Supply Chain, Product Development, Inventory Management, 5S, Kaizen, Leadership, Supply Management, Automotive, Six Sigma, Sourcing
Education
University of Cincinnati 2002 — 2009
Bachelor of Science, Industrial Management
Audencia Nantes Ecole de Management 2008 — 2008
International Business
Martha Reyna's Convergys Experience June 2008 - February 2009
Job Junior Designer at SpaceCraft
Industry Design
Experience
SpaceCraft February 2013 - Present
Emo's East April 2012 - February 2015
C3 Presents October 2013 - January 2015
Antone's Night Club November 2013 - December 2013
Rallyhood February 2013 - March 2013
Convergys June 2008 - February 2009
Ticketmaster Entertainment February 2007 - May 2008
Skills
HTML, CSS, Adobe Creative Suite, Web Design, Digital Photography, Photoshop, Dreamweaver, Customer Service, Flash, ActionScript, CMS, Graphic Design, HTML 5, Illustrator, Web Development, WordPress, Mac, Photography, SEO, Website Development, User Experience, User Interface Design, HTML5
Education
Austin Community College 2015 — 2016
Metal Sculpture Certificate, ART METALS: METAL SCULPTURE
Art institute of austin 2009 — 2013
Bachelors of Fine Arts, Web Design & Interactive Media
South Texas College 2008 — 2009
Psychology
SpaceCraft February 2013 - Present
Emo's East April 2012 - February 2015
C3 Presents October 2013 - January 2015
Antone's Night Club November 2013 - December 2013
Rallyhood February 2013 - March 2013
Convergys June 2008 - February 2009
Ticketmaster Entertainment February 2007 - May 2008
Skills
HTML, CSS, Adobe Creative Suite, Web Design, Digital Photography, Photoshop, Dreamweaver, Customer Service, Flash, ActionScript, CMS, Graphic Design, HTML 5, Illustrator, Web Development, WordPress, Mac, Photography, SEO, Website Development, User Experience, User Interface Design, HTML5
Education
Austin Community College 2015 — 2016
Metal Sculpture Certificate, ART METALS: METAL SCULPTURE
Art institute of austin 2009 — 2013
Bachelors of Fine Arts, Web Design & Interactive Media
South Texas College 2008 — 2009
Psychology
Michael Weddington's Convergys Experience January 2000 - December 2007
Job Data Analyst at ConSova Corporation
Industry Hospital & Health Care
Experience
ConSova Corporation July 2014 - Present
Optum, a division of United Health Group July 2008 - June 2014
Optum July 2008 - June 2014
Convergys January 2000 - December 2007
Jiffy Car Wash July 1996 - October 1999
Skills
Health Insurance, HIPAA, Claim, Insurance, Healthcare, Healthcare Information..., Process Improvement, Data Analysis, Medical Terminology, Analysis, Leadership, Business Analysis, Customer Satisfaction, Vendor Management
Education
University of Phoenix 2012 — 2013
Bachelor's Degree; Bachelor of Science, Information Technology; Information Technology; Information Systems Security
Austin Peay State University
Unfinished Bachelor's, Computer Science/General Business; Computer Science/Information Systems
ConSova Corporation July 2014 - Present
Optum, a division of United Health Group July 2008 - June 2014
Optum July 2008 - June 2014
Convergys January 2000 - December 2007
Jiffy Car Wash July 1996 - October 1999
Skills
Health Insurance, HIPAA, Claim, Insurance, Healthcare, Healthcare Information..., Process Improvement, Data Analysis, Medical Terminology, Analysis, Leadership, Business Analysis, Customer Satisfaction, Vendor Management
Education
University of Phoenix 2012 — 2013
Bachelor's Degree; Bachelor of Science, Information Technology; Information Technology; Information Systems Security
Austin Peay State University
Unfinished Bachelor's, Computer Science/General Business; Computer Science/Information Systems
Anthony Canty Anthony Canty's Convergys Experience May 2015 - Present
Job Student at Austin Peay State University
Industry Consumer Services
Experience
Convergys May 2015 - Present
United States Air Force August 2008 - March 2012
Skills
Customer Service, Typing, Communication, Teamwork, At Multitasking, Oral Communication, Microsoft Word, Tech-savvy
Education
Austin Peay State University 2014 — 2017
Sociology
Hopkinsville Community College 2013 — 2014
General Studies
Convergys May 2015 - Present
United States Air Force August 2008 - March 2012
Skills
Customer Service, Typing, Communication, Teamwork, At Multitasking, Oral Communication, Microsoft Word, Tech-savvy
Education
Austin Peay State University 2014 — 2017
Sociology
Hopkinsville Community College 2013 — 2014
General Studies
Brian Easley Brian Easley's Convergys Experience May 1999 - March 2004
Job Inside Services Specialist at Dell, Inc
Industry Computer Hardware
Experience
Dell, Inc December 2009 - Present
Dell, Inc May 2007 - Present
TJ Construction September 2006 - January 2007
Leroy Somer October 2005 - October 2006
Hooters April 2003 - June 2005
Convergys May 1999 - March 2004
Skills
Microsoft Office, Inventory Management, Supply Chain, Project Planning, XP, Windows, Training, Microsoft Exchange, Troubleshooting, Sales Operations, Customer Service, Account Management, Management, Strategy, Windows XP, Time Management, Networking, Marketing, Call Centers, Salesforce.com, Cloud Computing, SaaS
Education
Austin Peay State University 1999 — 2001
N/A, Mass Communication/Media Studies
Lexington High School 1995 — 1999
High School Diploma
Dell, Inc December 2009 - Present
Dell, Inc May 2007 - Present
TJ Construction September 2006 - January 2007
Leroy Somer October 2005 - October 2006
Hooters April 2003 - June 2005
Convergys May 1999 - March 2004
Skills
Microsoft Office, Inventory Management, Supply Chain, Project Planning, XP, Windows, Training, Microsoft Exchange, Troubleshooting, Sales Operations, Customer Service, Account Management, Management, Strategy, Windows XP, Time Management, Networking, Marketing, Call Centers, Salesforce.com, Cloud Computing, SaaS
Education
Austin Peay State University 1999 — 2001
N/A, Mass Communication/Media Studies
Lexington High School 1995 — 1999
High School Diploma
Andra Kimberly Andra Kimberly's Convergys Experience February 2000 - March 2009
Job Golden Rose Pageants
Industry Hospitality
Experience
Golden Rose Pageant Systems March 2012 - Present
Home Shopping Network July 2010 - October 2012
Convergys February 2000 - March 2009
Skills
Workforce Management, Call Center, Customer Experience, Customer Satisfaction, Customer Retention, Customer Service, Operations Management, Account Management, CRM, Coaching, Performance Management, Salesforce.com, Marketing Strategy, Advertising, Online Research, Current Affairs, Call Centers, Leadership, Management
Education
Austin Peay State University 2012 — 2014
Master of Science (M.S.), Health Leadership- Healthcare Administration
Austin Peay State University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Economics
Golden Rose Pageant Systems March 2012 - Present
Home Shopping Network July 2010 - October 2012
Convergys February 2000 - March 2009
Skills
Workforce Management, Call Center, Customer Experience, Customer Satisfaction, Customer Retention, Customer Service, Operations Management, Account Management, CRM, Coaching, Performance Management, Salesforce.com, Marketing Strategy, Advertising, Online Research, Current Affairs, Call Centers, Leadership, Management
Education
Austin Peay State University 2012 — 2014
Master of Science (M.S.), Health Leadership- Healthcare Administration
Austin Peay State University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Economics
Bishop Martin Alexander Bishop Martin Alexander's Convergys Experience April 2001 - June 2010
Job
Industry Nonprofit Organization Management
Experience
New Light Christian Fellowhip December 2004 - Present
Convergys April 2001 - June 2010
US Army June 1984 - June 1999
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, English, Process Improvement, Windows, Outlook, HTML, SQL, Recruiting, Java, C++, C
Education
Austin Peay State University 2012 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Austin Peay State University 2012 — 2014
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
New Light Christian Fellowhip December 2004 - Present
Convergys April 2001 - June 2010
US Army June 1984 - June 1999
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, English, Process Improvement, Windows, Outlook, HTML, SQL, Recruiting, Java, C++, C
Education
Austin Peay State University 2012 — 2015
Bachelor of Business Administration (BBA), Business Administration and Management, General
Austin Peay State University 2012 — 2014
Associate of Science (A.S.), Liberal Arts and Sciences/Liberal Studies
Juan G Henao Juan G Henao's Convergys Experience January 2009 - March 2011
Job President en Hez Products LLC
Industry Marketing and Advertising
Experience
Hez Products LLC July 2014 - Present
Hez Products LLC January 2012 - Present
Estetique 2013 - 2014
A.D.T.C January 2011 - December 2012
Convergys January 2009 - March 2011
Skills
Advertising, Sales Management, Sales, Business Strategy, Social Media Marketing, Business Analysis, Negotiation, Mercadotecnia en medios..., Call Centers, Product Marketing, Contact Centers, Gerencia de ventas, Gestión y motivación de..., Charlas de motivación, Selección de personal, Formación de personal, Estrategia de..., Publicidad en Internet, Mercadotecnia, Medios digitales, Marketing integrado
Education
Keiser University-Ft Lauderdale 2012 — 2013
International Business/Trade/Commerce
Atlantic Technical Center 2008 — 2011
English Language and Literature, General
Universidad de San Buenaventura 1998 — 2002
Derecho
Hez Products LLC July 2014 - Present
Hez Products LLC January 2012 - Present
Estetique 2013 - 2014
A.D.T.C January 2011 - December 2012
Convergys January 2009 - March 2011
Skills
Advertising, Sales Management, Sales, Business Strategy, Social Media Marketing, Business Analysis, Negotiation, Mercadotecnia en medios..., Call Centers, Product Marketing, Contact Centers, Gerencia de ventas, Gestión y motivación de..., Charlas de motivación, Selección de personal, Formación de personal, Estrategia de..., Publicidad en Internet, Mercadotecnia, Medios digitales, Marketing integrado
Education
Keiser University-Ft Lauderdale 2012 — 2013
International Business/Trade/Commerce
Atlantic Technical Center 2008 — 2011
English Language and Literature, General
Universidad de San Buenaventura 1998 — 2002
Derecho
Michele A. Williams's Convergys Experience 2005 - 2010
Job HumanCentered Computing PhD Candidate at University of Maryland Baltimore County
Industry Information Technology and Services
Experience
University of Maryland Baltimore County 2011 - Present
Microsoft May 2014 - July 2014
Yahoo! 2013 - 2013
SSB BART Group 2010 - 2012
Convergys 2005 - 2010
NASA Goddard Space Flight Center June 2002 - August 2002
NASA Goddard Space Flight Center June 2001 - August 2001
Skills
Human Computer..., User Interface Design, Computer Science, Accessibility, Qualitative Research, Research, Quantitative Research, Software Engineering, Assistive Technology, W3C Accessibility, Section 508, WCAG, Wearable Computing, Participant Observation, Interviews, Programming, HTML, JavaScript, CSS, Java, C++, Product Design, Algorithms, C, PHP
Education
University of Maryland Baltimore County 2011 — 2015
Doctor of Philosophy (Ph.D.), Human Computer Interaction
Auburn University 2003 — 2005
Master of Software Engineering (MSWE), Human Computer Interaction
Bowie State University 1999 — 2003
Bachelor of Science (BS), Computer Science
University of Maryland Baltimore County 2011 - Present
Microsoft May 2014 - July 2014
Yahoo! 2013 - 2013
SSB BART Group 2010 - 2012
Convergys 2005 - 2010
NASA Goddard Space Flight Center June 2002 - August 2002
NASA Goddard Space Flight Center June 2001 - August 2001
Skills
Human Computer..., User Interface Design, Computer Science, Accessibility, Qualitative Research, Research, Quantitative Research, Software Engineering, Assistive Technology, W3C Accessibility, Section 508, WCAG, Wearable Computing, Participant Observation, Interviews, Programming, HTML, JavaScript, CSS, Java, C++, Product Design, Algorithms, C, PHP
Education
University of Maryland Baltimore County 2011 — 2015
Doctor of Philosophy (Ph.D.), Human Computer Interaction
Auburn University 2003 — 2005
Master of Software Engineering (MSWE), Human Computer Interaction
Bowie State University 1999 — 2003
Bachelor of Science (BS), Computer Science
Dalila Thomas, MA's Convergys Experience May 2011 - January 2012
Job Producer/Writer at Tribune (KDAFCW33)
Industry Broadcast Media
Experience
Tribune Company April 2014 - Present
ForHarriet.com November 2014 - Present
The Cube Life Chronicles June 2014 - June 2015
Hoak Media KNOE-TV 8 April 2013 - April 2014
The Dallas Morning News August 2012 - April 2013
WKRN-TV, ABC 2 (Nashville) April 2012 - June 2012
Austin Peay State University September 2011 - May 2012
Convergys May 2011 - January 2012
Austin Peay State University June 2010 - July 2010
Skills
Public Relations, Social Media, Social Media Marketing, Play by Play, Media Relations, Final Cut Pro, Microsoft Office, Photoshop, Edius, Avid, After Effects, ENPS, Dreamweaver, AP style writing, Editing, Broadcast, Sponsorship, AP Style, Sports
Education
Austin Peay State University 2011 — 2012
Master of Arts (M.A.), Corporate Communications
Austin Peay State University 2009 — 2010
Bachelor of Science (B.S.), Corporate Communications/Broadcast Media
Western Kentucky University 2007 — 2008
Tribune Company April 2014 - Present
ForHarriet.com November 2014 - Present
The Cube Life Chronicles June 2014 - June 2015
Hoak Media KNOE-TV 8 April 2013 - April 2014
The Dallas Morning News August 2012 - April 2013
WKRN-TV, ABC 2 (Nashville) April 2012 - June 2012
Austin Peay State University September 2011 - May 2012
Convergys May 2011 - January 2012
Austin Peay State University June 2010 - July 2010
Skills
Public Relations, Social Media, Social Media Marketing, Play by Play, Media Relations, Final Cut Pro, Microsoft Office, Photoshop, Edius, Avid, After Effects, ENPS, Dreamweaver, AP style writing, Editing, Broadcast, Sponsorship, AP Style, Sports
Education
Austin Peay State University 2011 — 2012
Master of Arts (M.A.), Corporate Communications
Austin Peay State University 2009 — 2010
Bachelor of Science (B.S.), Corporate Communications/Broadcast Media
Western Kentucky University 2007 — 2008
Nancy Curtis Nancy Curtis's Convergys Experience November 1995 - December 1997
Job Consultant for IT and Business Transformation
Industry Information Technology and Services
Experience
Bluegreen Vacations July 2013 - April 2015
Orange Lake Resort March 2009 - July 2013
Wyndham Vacation Ownership February 2007 - October 2008
The Walt Disney Company December 1997 - February 2007
Convergys November 1995 - December 1997
Blue Cross and Blue Shield of Alabama 1988 - 1995
United States Postal Service 1983 - 1988
Skills
Leadership, Team Leadership, Management, Business Intelligence, Integration, Business Analysis, Project Management, Business Process..., Business Process, Process Improvement, SDLC, CRM, Change Management, Strategy, IT Strategy, Strategic Planning, Business Strategy, Vendor Management, Data Governance, E-commerce, Program Management
Education
Rollins College - Crummer Graduate School of Business 2002 — 2004
MBA, Business
Auburn University 1979 — 1982
Bachelor of Science (BS), Industrial Engineering
Bluegreen Vacations July 2013 - April 2015
Orange Lake Resort March 2009 - July 2013
Wyndham Vacation Ownership February 2007 - October 2008
The Walt Disney Company December 1997 - February 2007
Convergys November 1995 - December 1997
Blue Cross and Blue Shield of Alabama 1988 - 1995
United States Postal Service 1983 - 1988
Skills
Leadership, Team Leadership, Management, Business Intelligence, Integration, Business Analysis, Project Management, Business Process..., Business Process, Process Improvement, SDLC, CRM, Change Management, Strategy, IT Strategy, Strategic Planning, Business Strategy, Vendor Management, Data Governance, E-commerce, Program Management
Education
Rollins College - Crummer Graduate School of Business 2002 — 2004
MBA, Business
Auburn University 1979 — 1982
Bachelor of Science (BS), Industrial Engineering
Brandon McGowan's Convergys Experience November 2004 - November 2007
Job Student at Austin Peay State University
Industry
Experience
In house care giver April 2009 - Present
T-Mobile December 2007 - September 2008
Convergys November 2004 - November 2007
Education
Austin Peay State University 2014 — 2017
Criminal Justice, Homeland Security
In house care giver April 2009 - Present
T-Mobile December 2007 - September 2008
Convergys November 2004 - November 2007
Education
Austin Peay State University 2014 — 2017
Criminal Justice, Homeland Security
Francie Elliott's Convergys Experience May 1999 - January 2008
Job Administrative Assistant at Purity Zinc Metals
Industry Building Materials
Experience
Purity Zinc Metals July 2014 - Present
MW/MB LLC February 2008 - July 2014
SHRM 2009 - 2010
Convergys May 1999 - January 2008
Skills
Human Resources, Employee Benefits, FMLA, Benefits Administration, New Hire Orientations, Employee Relations, Recruiting, HR Policies, Workforce Planning, Onboarding, HRIS, Labor Relations, Interviews, Personnel Management, Team Building, Employee Engagement, Deferred Compensation, Employee Handbooks, Conflict Resolution, Employment Law, Resume Writing, Talent Acquisition, Applicant Tracking..., Hiring, Payroll, Management, Training, Process Improvement, Coaching, Time Management, Performance Management, PeopleSoft, Organizational..., Succession Planning, Talent Management, Career Development, Leadership Development, SPHR, ADP Payroll, Policy, Career Counseling, Organizational..., HR Consulting, College Recruiting, Employee Training, Leadership, Sourcing, Internet Recruiting, Taleo, Staff Development
Education
Austin Peay State University 2008 — 2008
Certificate in Human Resources Management
Draughons Junior College 1996 — 1998
Associate's Degree
Purity Zinc Metals July 2014 - Present
MW/MB LLC February 2008 - July 2014
SHRM 2009 - 2010
Convergys May 1999 - January 2008
Skills
Human Resources, Employee Benefits, FMLA, Benefits Administration, New Hire Orientations, Employee Relations, Recruiting, HR Policies, Workforce Planning, Onboarding, HRIS, Labor Relations, Interviews, Personnel Management, Team Building, Employee Engagement, Deferred Compensation, Employee Handbooks, Conflict Resolution, Employment Law, Resume Writing, Talent Acquisition, Applicant Tracking..., Hiring, Payroll, Management, Training, Process Improvement, Coaching, Time Management, Performance Management, PeopleSoft, Organizational..., Succession Planning, Talent Management, Career Development, Leadership Development, SPHR, ADP Payroll, Policy, Career Counseling, Organizational..., HR Consulting, College Recruiting, Employee Training, Leadership, Sourcing, Internet Recruiting, Taleo, Staff Development
Education
Austin Peay State University 2008 — 2008
Certificate in Human Resources Management
Draughons Junior College 1996 — 1998
Associate's Degree
Raelynn Dalquist's Convergys Experience January 2006 - February 2008
Job Office Manager and Client Relations
Industry Management Consulting
Experience
ARCH Psychological Services September 2013 - Present
Stock Transportation/RL Smith Transportation October 2010 - August 2013
Convergys January 2006 - February 2008
Convergys December 2003 - January 2006
Convergys April 2003 - January 2004
Convergys January 2003 - April 2003
Skills
Customer Service, Technical Training, Office Administration, Data Analysis, Requirements Analysis, Business Analysis, Reporting & Analysis, Mentoring New Hires, Team Mentoring, Quality Auditing, Client Liaison, Manage Client..., Client Presentation, Team Leadership, Hiring Employees, Multitasking Skills, Analytic Thinking, Trend Analysis, Microsoft Excel, Leadership, Employee Training, Time Management, Project Management, Team Building, Process Improvement, CRM, Training, Quality Assurance, Microsoft Office, Operations Management, Business Process...
Education
Athabasca University 2014 — 2020
Bachelor of Commerce (B.Com.), Accounting and Finance
CDI College of Business and Technology 2001 — 2002
Diploma with Honours, Computer Programming/Internet Solutions Developer
ARCH Psychological Services September 2013 - Present
Stock Transportation/RL Smith Transportation October 2010 - August 2013
Convergys January 2006 - February 2008
Convergys December 2003 - January 2006
Convergys April 2003 - January 2004
Convergys January 2003 - April 2003
Skills
Customer Service, Technical Training, Office Administration, Data Analysis, Requirements Analysis, Business Analysis, Reporting & Analysis, Mentoring New Hires, Team Mentoring, Quality Auditing, Client Liaison, Manage Client..., Client Presentation, Team Leadership, Hiring Employees, Multitasking Skills, Analytic Thinking, Trend Analysis, Microsoft Excel, Leadership, Employee Training, Time Management, Project Management, Team Building, Process Improvement, CRM, Training, Quality Assurance, Microsoft Office, Operations Management, Business Process...
Education
Athabasca University 2014 — 2020
Bachelor of Commerce (B.Com.), Accounting and Finance
CDI College of Business and Technology 2001 — 2002
Diploma with Honours, Computer Programming/Internet Solutions Developer
Lakeisha Campbell's Convergys Experience December 2007 - April 2008
Job Administrative Assistant at Campbell Property Management LLC
Industry Computer Software
Experience
Campbell Property Management LLC May 2012 - Present
Defense Commissary Agency October 2011 - March 2013
Convergys December 2007 - April 2008
Caterpillar Logistics Inc. December 2004 - March 2006
Kmart Corporation May 1998 - December 2004
Skills
Computer Proficiency, Customer Service, Customer Satisfaction, Sales, Telephone Skills, Typing, Multi-line Phone
Education
Augusta State University 2007 — 2009
Medical/Clinical Assistant
Peoria Manual High School 1996 — 2000
High School Diploma
Campbell Property Management LLC May 2012 - Present
Defense Commissary Agency October 2011 - March 2013
Convergys December 2007 - April 2008
Caterpillar Logistics Inc. December 2004 - March 2006
Kmart Corporation May 1998 - December 2004
Skills
Computer Proficiency, Customer Service, Customer Satisfaction, Sales, Telephone Skills, Typing, Multi-line Phone
Education
Augusta State University 2007 — 2009
Medical/Clinical Assistant
Peoria Manual High School 1996 — 2000
High School Diploma
Drew Betzer Drew Betzer's Convergys Experience June 2010 - August 2010
Job Account Executive at Dropbox
Industry Computer Software
Experience
Dropbox April 2014 - Present
Lithium Technologies October 2012 - April 2014
Social Dynamx (Acquired by Lithium Technologies) June 2011 - October 2012
Black Tie Ski Rentals of Vail November 2011 - April 2012
Convergys June 2010 - August 2010
Skills
Salesforce.com, PowerPoint, Microsoft Excel, Microsoft Word, Twitter, Lead Generation, Social Media, Customer Service, CRM, Sales, Market Research, Analytics, Customer Satisfaction, Customer Experience, SaaS, Enterprise Software, Sales Management, Account Management, Strategic Partnerships, Solution Selling, Leadership, Online Marketing, Sales Process, Security, Active Directory, Athletic Footwear
Education
Auburn University
Bachelor of Science (BS), Business Administration and Management, General; Finance Minor, 3.8
Leopold-Franzens Universität Innsbruck / University of Innsbruck
International Business, 4.0
Dropbox April 2014 - Present
Lithium Technologies October 2012 - April 2014
Social Dynamx (Acquired by Lithium Technologies) June 2011 - October 2012
Black Tie Ski Rentals of Vail November 2011 - April 2012
Convergys June 2010 - August 2010
Skills
Salesforce.com, PowerPoint, Microsoft Excel, Microsoft Word, Twitter, Lead Generation, Social Media, Customer Service, CRM, Sales, Market Research, Analytics, Customer Satisfaction, Customer Experience, SaaS, Enterprise Software, Sales Management, Account Management, Strategic Partnerships, Solution Selling, Leadership, Online Marketing, Sales Process, Security, Active Directory, Athletic Footwear
Education
Auburn University
Bachelor of Science (BS), Business Administration and Management, General; Finance Minor, 3.8
Leopold-Franzens Universität Innsbruck / University of Innsbruck
International Business, 4.0
JC Matthews JC Matthews's Convergys Experience August 2011 - October 2012
Job Economic Development Coordinator at ClarksvilleMontgomery County Industrial Development Board
Industry Outsourcing/Offshoring
Experience
Clarksville-Montgomery County Industrial Development Board June 2014 - Present
Agero, Inc. October 2012 - June 2014
Convergys August 2011 - October 2012
Convergys May 2010 - August 2011
Convergys June 2006 - May 2010
Skills
Inbound, Customer Service, Call Center, Outbound, Escalation, IEX, Timely, Billing, New Hire Training, Telephone Skills, Problem Solving, Troubleshooting, Microsoft Office, Excel, Fax, Payments, Coaching, Courteous, Word, Performance Appraisal, Performance Reviews, Data Entry, Customer Satisfaction, Credit Cards, Audio Conferencing, Feedback, Checking, Mentoring, Call Centers, Team Leadership, Human Resources, Time Management, Policy, Strategy, Supervisory Skills, Management, Outlook, Leadership Development, Employee Relations, Recruiting, Process Improvement, Performance Management, System Administration, Team Building, Process Scheduler, Organizational..., Teamwork, Microsoft Word, Microsoft Excel, Invoicing
Education
Bethel University, College of Professional Studies 2013 — 2015
Master of Business Administration (MBA), Human Resource, 3.8 GPA
Austin Peay State University
BS, Public Management
Dyersburg High School 2001 — 2005
Clarksville-Montgomery County Industrial Development Board June 2014 - Present
Agero, Inc. October 2012 - June 2014
Convergys August 2011 - October 2012
Convergys May 2010 - August 2011
Convergys June 2006 - May 2010
Skills
Inbound, Customer Service, Call Center, Outbound, Escalation, IEX, Timely, Billing, New Hire Training, Telephone Skills, Problem Solving, Troubleshooting, Microsoft Office, Excel, Fax, Payments, Coaching, Courteous, Word, Performance Appraisal, Performance Reviews, Data Entry, Customer Satisfaction, Credit Cards, Audio Conferencing, Feedback, Checking, Mentoring, Call Centers, Team Leadership, Human Resources, Time Management, Policy, Strategy, Supervisory Skills, Management, Outlook, Leadership Development, Employee Relations, Recruiting, Process Improvement, Performance Management, System Administration, Team Building, Process Scheduler, Organizational..., Teamwork, Microsoft Word, Microsoft Excel, Invoicing
Education
Bethel University, College of Professional Studies 2013 — 2015
Master of Business Administration (MBA), Human Resource, 3.8 GPA
Austin Peay State University
BS, Public Management
Dyersburg High School 2001 — 2005
Chiamaka Obi Chiamaka Obi's Convergys Experience June 2008 - August 2008
Job Patient Relation Specialist at US Healthworks Medical Group
Industry Hospital & Health Care
Experience
US HealthWorks June 2011 - Present
Kiddieland Daycare May 2011 - June 2011
Advantage Sales and Marketing June 2010 - September 2010
Convergys June 2008 - August 2008
Skills
Typing, Customer Service, Multi Tasking, Organizational..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Leadership, Exceptional Listener, Interpersonal Skill, Communication, Healthcare, Sales, Data Entry, Time Management, Marketing
Education
Austin Peay State University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Economics
Rossview High School 2004 — 2007
high school diploma, General Studies
US HealthWorks June 2011 - Present
Kiddieland Daycare May 2011 - June 2011
Advantage Sales and Marketing June 2010 - September 2010
Convergys June 2008 - August 2008
Skills
Typing, Customer Service, Multi Tasking, Organizational..., Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Outlook, Leadership, Exceptional Listener, Interpersonal Skill, Communication, Healthcare, Sales, Data Entry, Time Management, Marketing
Education
Austin Peay State University 2007 — 2011
Bachelor of Business Administration (B.B.A.), Economics
Rossview High School 2004 — 2007
high school diploma, General Studies
Ramiro Guzman Jr. Ramiro Guzman Jr.'s Convergys Experience November 2003 - February 2007
Job Software Developer at Millennium Laboratories
Industry Biotechnology
Experience
Millennium Helath September 2012 - Present
BAE Systems June 2007 - September 2012
Convergys November 2003 - February 2007
California CAD Solutions, Inc. 2007 - 2007
US Army June 1999 - November 2003
Skills
C#, Software Engineering, .NET, Agile Methodologies, Java, XML, Software Development, Software Design, Object Oriented Design, JavaScript, C++, Subversion, HTML, Integration, SQL, Perl, XSLT, XPath, SOAP, CSS, PHP, Testing, System Architecture, Web services, JSON, REST, ASP.Net, ASP.NET MVC, IoC, Ninject, Microsoft SQL Server, knockoujs, jQuery, Web Services
Education
Austin Peay State University 2003 — 2006
Bachelor of Science (B.S.), Computer Science, 3.761
Millennium Helath September 2012 - Present
BAE Systems June 2007 - September 2012
Convergys November 2003 - February 2007
California CAD Solutions, Inc. 2007 - 2007
US Army June 1999 - November 2003
Skills
C#, Software Engineering, .NET, Agile Methodologies, Java, XML, Software Development, Software Design, Object Oriented Design, JavaScript, C++, Subversion, HTML, Integration, SQL, Perl, XSLT, XPath, SOAP, CSS, PHP, Testing, System Architecture, Web services, JSON, REST, ASP.Net, ASP.NET MVC, IoC, Ninject, Microsoft SQL Server, knockoujs, jQuery, Web Services
Education
Austin Peay State University 2003 — 2006
Bachelor of Science (B.S.), Computer Science, 3.761
Jamie Strait Jamie Strait's Convergys Experience May 2005 - April 2007
Job Administrative Office Assistant at Lowe's Home Improvement
Industry Human Resources
Experience
Lowe's Home Improvement May 2012 - Present
Convergys May 2005 - April 2007
Biomat USA May 2004 - April 2005
Michael's Bar-n-Grill October 1996 - February 2003
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Data Entry, Microsoft Excel, Outlook, Call Center, Microsoft Word, Time Management, Customer Experience, PowerPoint, Training
Education
Baker College Business and Corporate Services 2009 — 2012
Associate's degree, Human Resources Management/Personnel Administration, General
Baker College of Flint 2009 — 2012
Lowe's Home Improvement May 2012 - Present
Convergys May 2005 - April 2007
Biomat USA May 2004 - April 2005
Michael's Bar-n-Grill October 1996 - February 2003
Skills
Customer Service, Customer Satisfaction, Microsoft Office, Data Entry, Microsoft Excel, Outlook, Call Center, Microsoft Word, Time Management, Customer Experience, PowerPoint, Training
Education
Baker College Business and Corporate Services 2009 — 2012
Associate's degree, Human Resources Management/Personnel Administration, General
Baker College of Flint 2009 — 2012
Kali Chandler Kali Chandler's Convergys Experience July 2004 - August 2010
Job Business Analyst at MorphoTrust USA
Industry Higher Education
Experience
MorphoTrust USA July 2013 - Present
Austin Peay State University GIS Center November 2010 - Present
Agero 2012 - 2013
Mags Coffee Shop October 2010 - May 2011
Convergys July 2004 - August 2010
Skills
Microsoft Office, Adobe Creative Suite, Technical Writing, Technical Documentation, Customer Service, Customer Retention, Editing, Copy Editing, Proofreading, Proposal Writing, Corporate Blogging, Creative Writing, ArcGIS, Use Case, Use Case Analysis, Use Case Diagrams, Press Releases, Distance Learning, Photoshop, Social Media, Public Speaking, Research, Management, Training, PowerPoint, Microsoft Word, Event Planning
Education
Austin Peay State University 2004 — 2011
Bachelor of Arts (B.A.), English Language and Literature, General, 3.4
Austin Peay State University 2004 — 2011
Bachelor of Arts (B.A.), Mass Communication/Media Studies, 3.4
MorphoTrust USA July 2013 - Present
Austin Peay State University GIS Center November 2010 - Present
Agero 2012 - 2013
Mags Coffee Shop October 2010 - May 2011
Convergys July 2004 - August 2010
Skills
Microsoft Office, Adobe Creative Suite, Technical Writing, Technical Documentation, Customer Service, Customer Retention, Editing, Copy Editing, Proofreading, Proposal Writing, Corporate Blogging, Creative Writing, ArcGIS, Use Case, Use Case Analysis, Use Case Diagrams, Press Releases, Distance Learning, Photoshop, Social Media, Public Speaking, Research, Management, Training, PowerPoint, Microsoft Word, Event Planning
Education
Austin Peay State University 2004 — 2011
Bachelor of Arts (B.A.), English Language and Literature, General, 3.4
Austin Peay State University 2004 — 2011
Bachelor of Arts (B.A.), Mass Communication/Media Studies, 3.4
Marvin Goodwin Marvin Goodwin's Convergys Experience June 2009 - October 2010
Job Apparel & Fashion Professional
Industry Apparel & Fashion
Experience
Body Central Corp. 2012 - Present
BCBG Max Azria November 2010 - February 2012
Convergys June 2009 - October 2010
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Employee Training, Sales Management, Team Management, Work Ethic, Administrative Work, Public Relations, Microsoft Office, Mac OS, OS X
Education
Austin Peay State University 2009 — 2011
Business/Managerial Economics
Body Central Corp. 2012 - Present
BCBG Max Azria November 2010 - February 2012
Convergys June 2009 - October 2010
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Employee Training, Sales Management, Team Management, Work Ethic, Administrative Work, Public Relations, Microsoft Office, Mac OS, OS X
Education
Austin Peay State University 2009 — 2011
Business/Managerial Economics
Darren T. Chestnut Darren T. Chestnut's Convergys Experience August 2011 - September 2013
Job Corrective Action/ Preventative Action Investigator, Trainer, and Manufacturing Operator
Industry Pharmaceuticals
Experience
Qualitest Pharmaceuticals May 2015 - Present
Qualitest Pharmaceuticals April 2015 - Present
Qualitest Pharmaceuticals September 2013 - Present
Convergys August 2011 - September 2013
Coast Personnel Services June 2010 - June 2011
Continental AG June 2005 - January 2009
Sanmina-SCI May 1997 - June 2005
Aerotek November 1996 - May 1997
United States Navy December 1988 - September 1995
Skills
Excel, Customer Service, Troubleshooting, Procurement, Outlook, On-The-Job Trainer, Virtual Training, Training, Software Documentation, Operations Management, Microsoft Excel, Leadership, Management, Windows 7, Process Scheduler, Team Building, Project Planning, Project Management, Human Resources
Education
Strayer University 2010 — 2013
MBA, Public Administration, 3.583
University of Alabama in Huntsville 2009 — 2009
Certificate, Federal Contract Management
Athens State University 2001 — 2003
Bachelor, Business Administration, Human Resources Management
Calhoun Community College 1999 — 2001
Associate of Science, Computer and Office Information Systems Management
Kensington High School
Vocational Data Processing Diploma, Vocational Data Processing
Qualitest Pharmaceuticals May 2015 - Present
Qualitest Pharmaceuticals April 2015 - Present
Qualitest Pharmaceuticals September 2013 - Present
Convergys August 2011 - September 2013
Coast Personnel Services June 2010 - June 2011
Continental AG June 2005 - January 2009
Sanmina-SCI May 1997 - June 2005
Aerotek November 1996 - May 1997
United States Navy December 1988 - September 1995
Skills
Excel, Customer Service, Troubleshooting, Procurement, Outlook, On-The-Job Trainer, Virtual Training, Training, Software Documentation, Operations Management, Microsoft Excel, Leadership, Management, Windows 7, Process Scheduler, Team Building, Project Planning, Project Management, Human Resources
Education
Strayer University 2010 — 2013
MBA, Public Administration, 3.583
University of Alabama in Huntsville 2009 — 2009
Certificate, Federal Contract Management
Athens State University 2001 — 2003
Bachelor, Business Administration, Human Resources Management
Calhoun Community College 1999 — 2001
Associate of Science, Computer and Office Information Systems Management
Kensington High School
Vocational Data Processing Diploma, Vocational Data Processing
Tallon DeHart Tallon DeHart's Convergys Experience August 2005 - September 2007
Job User Support Specialist and Trainer at McGinnis, Lochridge & Kilgore, L.L.P.
Industry Information Technology and Services
Experience
McGinnis, Lochridge & Kilgore, L.L.P. April 2012 - Present
Apple July 2010 - January 2012
Dell November 2009 - June 2010
Dell September 2007 - June 2010
Convergys August 2005 - September 2007
Best Buy June 2005 - August 2006
Skills
Sales Management, Personnel Recruiting, General Administration, Account Management, Customer Service, iPhone, Blackberry, Apple, Windows, Mac, Mac OS X, Sales Support, Order Entry, Microsoft Office 2007, Systems Analysis, System Administration, Network Administration, Enterprise Software, Windows 7, Active Directory..., Information Technology, Information Systems, Information Security..., Information Security, Technical Support, CRM, Operating Systems, Microsoft Office
Education
Austin Community College 2001 — 2003
Associate of Science (A.S.), Applied Sciences and Technology
McGinnis, Lochridge & Kilgore, L.L.P. April 2012 - Present
Apple July 2010 - January 2012
Dell November 2009 - June 2010
Dell September 2007 - June 2010
Convergys August 2005 - September 2007
Best Buy June 2005 - August 2006
Skills
Sales Management, Personnel Recruiting, General Administration, Account Management, Customer Service, iPhone, Blackberry, Apple, Windows, Mac, Mac OS X, Sales Support, Order Entry, Microsoft Office 2007, Systems Analysis, System Administration, Network Administration, Enterprise Software, Windows 7, Active Directory..., Information Technology, Information Systems, Information Security..., Information Security, Technical Support, CRM, Operating Systems, Microsoft Office
Education
Austin Community College 2001 — 2003
Associate of Science (A.S.), Applied Sciences and Technology
Angela Harris Angela Harris's Convergys Experience July 1996 - June 1998
Job SVP Client Services at The Church Pension Group
Industry Financial Services
Experience
The Church Pension Group November 2010 - Present
The Church Pension Group July 2005 - November 2010
Fidelity Investments May 2003 - July 2005
Fidelity Investments November 2001 - May 2003
Fidelity Investments June 1999 - November 2001
Fidelity Investments June 1998 - June 1999
Convergys July 1996 - June 1998
CIGNA HealthCare 1981 - 1995
Skills
Metrics, Process Improvement, CRM, Technical Writing, Performance Management, Call Centers, Creative Problem Solving, Sales, Management, Outsourcing, Strategy, Customer Satisfaction, Call Center, Training, Employee Benefits, Strategic Planning, Vendor Management, Customer Service, Business Analysis, Change Management, Program Management, Business Process..., Quality Assurance, Leadership, Problem Solving
Education
Babson College
Leadership Certificate Course
Robert Morris University - Illinois
Westview
The Church Pension Group November 2010 - Present
The Church Pension Group July 2005 - November 2010
Fidelity Investments May 2003 - July 2005
Fidelity Investments November 2001 - May 2003
Fidelity Investments June 1999 - November 2001
Fidelity Investments June 1998 - June 1999
Convergys July 1996 - June 1998
CIGNA HealthCare 1981 - 1995
Skills
Metrics, Process Improvement, CRM, Technical Writing, Performance Management, Call Centers, Creative Problem Solving, Sales, Management, Outsourcing, Strategy, Customer Satisfaction, Call Center, Training, Employee Benefits, Strategic Planning, Vendor Management, Customer Service, Business Analysis, Change Management, Program Management, Business Process..., Quality Assurance, Leadership, Problem Solving
Education
Babson College
Leadership Certificate Course
Robert Morris University - Illinois
Westview
Amanda Lindow Amanda Lindow's Convergys Experience October 2010 - July 2013
Job Enterprise Systems Management student at Athens State University
Industry
Experience
Convergys October 2010 - July 2013
West Corporation October 2009 - October 2010
Skills
Microsoft Office, Microsoft Excel, Research, Microsoft Word, Sales, PowerPoint, Windows, English
Education
Athens State University 2014 — 2017
Bachelor's Degree, Enterprise Systems Management
Convergys October 2010 - July 2013
West Corporation October 2009 - October 2010
Skills
Microsoft Office, Microsoft Excel, Research, Microsoft Word, Sales, PowerPoint, Windows, English
Education
Athens State University 2014 — 2017
Bachelor's Degree, Enterprise Systems Management
Alexia Brenholtz's Convergys Experience October 2003 - January 2009
Job Web Developer in training
Industry Telecommunications
Experience
T-Mobile February 2009 - Present
Convergys October 2003 - January 2009
Dawn Wicca & Associates June 2002 - October 2003
Tumble Town Gymnastics June 2001 - October 2001
Skills
Payroll, Training, Human Resources, Troubleshooting
Education
Austin Peay State University 1999 — 2002
Bachelors, Computer Science and Information Systems
T-Mobile February 2009 - Present
Convergys October 2003 - January 2009
Dawn Wicca & Associates June 2002 - October 2003
Tumble Town Gymnastics June 2001 - October 2001
Skills
Payroll, Training, Human Resources, Troubleshooting
Education
Austin Peay State University 1999 — 2002
Bachelors, Computer Science and Information Systems
Nate Pope's Convergys Experience August 1998 - February 1999
Job System Administrator at Schweitzer Engineering Laboratories
Industry Information Technology and Services
Experience
Schweitzer Engineering Laboratories April 2008 - Present
Micron July 2006 - April 2008
Micron Technology July 2006 - April 2008
Micron Technologies, Inc. July 2006 - April 2008
Micron May 1999 - July 2006
Convergys August 1998 - February 1999
Convergys 1998 - 1999
Skills
Active Directory, VMware, SharePoint, Windows, VBScript, Group Policy, Citrix, Windows Server, Troubleshooting, Servers, Linux, Operating Systems, IIS, Virtualization, System Administration, SQL, Technical Support, Software Installation, SAN, Network Administration, VMware ESX, Computer Hardware, NAS, Powershell, Hyper-V, NISPOM, Security Clearance, TCP/IP, Hardware, Networking, Palo Alto Networks
Education
Baker College Business and Corporate Services 2005 — 2009
BS, Computer Science
Schweitzer Engineering Laboratories April 2008 - Present
Micron July 2006 - April 2008
Micron Technology July 2006 - April 2008
Micron Technologies, Inc. July 2006 - April 2008
Micron May 1999 - July 2006
Convergys August 1998 - February 1999
Convergys 1998 - 1999
Skills
Active Directory, VMware, SharePoint, Windows, VBScript, Group Policy, Citrix, Windows Server, Troubleshooting, Servers, Linux, Operating Systems, IIS, Virtualization, System Administration, SQL, Technical Support, Software Installation, SAN, Network Administration, VMware ESX, Computer Hardware, NAS, Powershell, Hyper-V, NISPOM, Security Clearance, TCP/IP, Hardware, Networking, Palo Alto Networks
Education
Baker College Business and Corporate Services 2005 — 2009
BS, Computer Science
Bradford Crawford's Convergys Experience 1988 - 2001
Job Technical Program Director at WellPoint
Industry Computer Software
Jay Stilwell, PHR's Convergys Experience February 2006 - July 2006
Job Employee Relations Manager at Midlands Tech
Industry Program Development
Experience
Midlands Technical College July 2011 - Present
Rogers Townsend & Thomas, PC December 2006 - November 2010
HSBC July 2006 - November 2006
Convergys February 2006 - July 2006
Swansea High School July 2005 - February 2006
Chapel Hill High Scool September 2003 - July 2005
Rymic Systems, Inc. August 1998 - October 2002
Skills
Training, Instructional Design, Employee Relations, Organizational..., Technical Training, Performance Management, Recruiting, Leadership Development, Policy, Public Speaking, Staff Development, Leadership, Workshop Facilitation, Resume Writing, Employee Training
Education
Regis University 2007 — 2009
MBA
Auburn University 1995 — 1998
Bachelor of Science (BS), Secondary Education and Teaching
Midlands Technical College July 2011 - Present
Rogers Townsend & Thomas, PC December 2006 - November 2010
HSBC July 2006 - November 2006
Convergys February 2006 - July 2006
Swansea High School July 2005 - February 2006
Chapel Hill High Scool September 2003 - July 2005
Rymic Systems, Inc. August 1998 - October 2002
Skills
Training, Instructional Design, Employee Relations, Organizational..., Technical Training, Performance Management, Recruiting, Leadership Development, Policy, Public Speaking, Staff Development, Leadership, Workshop Facilitation, Resume Writing, Employee Training
Education
Regis University 2007 — 2009
MBA
Auburn University 1995 — 1998
Bachelor of Science (BS), Secondary Education and Teaching
Roby Daez's Convergys Experience March 1988 - March 1999
Job IT Analyst: Business / Systems / Data
Industry Information Technology and Services
Experience
AOL June 2010 - March 2014
AOL November 2003 - January 2010
Winstar March 1999 - May 2002
Convergys March 1988 - March 1999
Skills
Tableau, Business Intelligence, SDLC, Visio, Agile Methodologies, Databases, Unix, Data Warehousing, SQL, Requirements Gathering, Scrum, SOA, ETL, Testing, Web Services
Education
The George Washington University - School of Business 1985 — 1987
MBA
Ateneo de Manila University 1979 — 1983
BA
AOL June 2010 - March 2014
AOL November 2003 - January 2010
Winstar March 1999 - May 2002
Convergys March 1988 - March 1999
Skills
Tableau, Business Intelligence, SDLC, Visio, Agile Methodologies, Databases, Unix, Data Warehousing, SQL, Requirements Gathering, Scrum, SOA, ETL, Testing, Web Services
Education
The George Washington University - School of Business 1985 — 1987
MBA
Ateneo de Manila University 1979 — 1983
BA
Brett Bawden's Convergys Experience August 2004 - May 2008
Job Business Relations Officer at Idaho Central Credit Union
Industry Banking
Experience
Idaho Central Credit Union September 2013 - Present
Idaho Central Credit Union November 2009 - September 2013
Microsoft July 2008 - November 2009
Convergys August 2004 - May 2008
Bannock Development Corporation 2008 - 2008
Sony April 1997 - August 2003
Skills
Retail Banking, Strategy, Business Analysis, Business Intelligence, Outsourcing, Process Improvement, Banking, Product Management, Vendor Management, Requirements Analysis, Team Building, Management, Team Management, Team Leadership, Marketing, Strategic Planning, Sales, Loans, Customer Service
Education
Australian Graduate School of Management 1996 — 1997
Master, Business Administation
University of Nevada-Las Vegas 1989 — 1992
Bachelor of science, Marketing
Idaho Central Credit Union September 2013 - Present
Idaho Central Credit Union November 2009 - September 2013
Microsoft July 2008 - November 2009
Convergys August 2004 - May 2008
Bannock Development Corporation 2008 - 2008
Sony April 1997 - August 2003
Skills
Retail Banking, Strategy, Business Analysis, Business Intelligence, Outsourcing, Process Improvement, Banking, Product Management, Vendor Management, Requirements Analysis, Team Building, Management, Team Management, Team Leadership, Marketing, Strategic Planning, Sales, Loans, Customer Service
Education
Australian Graduate School of Management 1996 — 1997
Master, Business Administation
University of Nevada-Las Vegas 1989 — 1992
Bachelor of science, Marketing
Courtnie Coughlin's Convergys Experience May 2003 - September 2008
Job Teacher
Industry Education Management
Experience
National Agents Alliance May 2013 - Present
New York & Company April 2013 - Present
Uijeongbu SLP February 2010 - March 2013
E. Bo Young Talking Club September 2008 - September 2009
Convergys May 2003 - September 2008
Skills
Classroom, Soft Skills, Employee Engagement, Curriculum Design, Needs Analysis, E-Learning, Instructional Design, ESL, Curriculum Development, Staff Development, Training Delivery, Teacher Training, Distance Learning, Teaching English as a..., Adult Education, Training, Workshop Facilitation, Classroom Management
Education
University of North Carolina at Wilmington 2013 — 2014
Licentiate degree, Early Childhood Education and Teaching
Austin Peay State University 2001 — 2005
B.S., Public Management/Criminal Justice
National Agents Alliance May 2013 - Present
New York & Company April 2013 - Present
Uijeongbu SLP February 2010 - March 2013
E. Bo Young Talking Club September 2008 - September 2009
Convergys May 2003 - September 2008
Skills
Classroom, Soft Skills, Employee Engagement, Curriculum Design, Needs Analysis, E-Learning, Instructional Design, ESL, Curriculum Development, Staff Development, Training Delivery, Teacher Training, Distance Learning, Teaching English as a..., Adult Education, Training, Workshop Facilitation, Classroom Management
Education
University of North Carolina at Wilmington 2013 — 2014
Licentiate degree, Early Childhood Education and Teaching
Austin Peay State University 2001 — 2005
B.S., Public Management/Criminal Justice
CATHY PICKARD, CHRP, MBA's Convergys Experience 2005 - 2008
Job Human Resources Lead, Canada at Monsanto
Industry Biotechnology
Experience
Monsanto February 2008 - Present
Convergys 2005 - 2008
Skills
Employee Relations, Performance Management, Talent Management, Human Resources, HRIS, Workforce Planning, Employee Engagement, Talent Acquisition, Onboarding, Employee Benefits, Recruiting
Education
Athabasca University 2000 — 2003
Executive MBA
Monsanto February 2008 - Present
Convergys 2005 - 2008
Skills
Employee Relations, Performance Management, Talent Management, Human Resources, HRIS, Workforce Planning, Employee Engagement, Talent Acquisition, Onboarding, Employee Benefits, Recruiting
Education
Athabasca University 2000 — 2003
Executive MBA
Arathi Mahadeviah's Convergys Experience 2003 - 2009
Job IT specialist: Carlyle & Gallagher consulting group
Industry Computer Software
Experience
Carlisle & Gallagher Consulting Group April 2014 - Present
Medical Services Company August 2011 - Present
Vistakon September 2009 - Present
Convergys 2003 - 2009
Skills
SAP, Quality Assurance, XML, Test Planning, Quality Center, Testing, SAP HR, Business Process, Business Analysis, ERP, Integration, SAP R/3, Requirements Analysis, Data Warehousing, Business Objects, SDLC, Regression Testing, Process Improvement, SQL, Training, Oracle, HP Quality Center, SAP ERP, Experienced Business...
Education
B. M. S. College of Engineering
Bachelors, Engineering
Carlisle & Gallagher Consulting Group April 2014 - Present
Medical Services Company August 2011 - Present
Vistakon September 2009 - Present
Convergys 2003 - 2009
Skills
SAP, Quality Assurance, XML, Test Planning, Quality Center, Testing, SAP HR, Business Process, Business Analysis, ERP, Integration, SAP R/3, Requirements Analysis, Data Warehousing, Business Objects, SDLC, Regression Testing, Process Improvement, SQL, Training, Oracle, HP Quality Center, SAP ERP, Experienced Business...
Education
B. M. S. College of Engineering
Bachelors, Engineering
Dean Kigans's Convergys Experience January 2005 - February 2006
Job Account Executive at Conner Industries
Industry Building Materials
Experience
Conner Industries August 2009 - Present
Conner Industries April 2006 - August 2009
Convergys January 2005 - February 2006
Skills
Logistics, Manufacturing, Editing, Sales, Management, Accounting, Negotiation, Purchasing, Customer Service, Inventory Management, Strategic Planning, Budgets, Microsoft Office, Sales Management, Microsoft Excel, Time Management, Contract Negotiation, New Business Development, Account Management, Project Management, Analysis, Operations Management, Microsoft Word
Education
Averett University 2007 — 2010
MBA, Business Administration and Management, General
Queens University of Charlotte 2000 — 2005
BA of Arts, Psychology and Marketing
Conner Industries August 2009 - Present
Conner Industries April 2006 - August 2009
Convergys January 2005 - February 2006
Skills
Logistics, Manufacturing, Editing, Sales, Management, Accounting, Negotiation, Purchasing, Customer Service, Inventory Management, Strategic Planning, Budgets, Microsoft Office, Sales Management, Microsoft Excel, Time Management, Contract Negotiation, New Business Development, Account Management, Project Management, Analysis, Operations Management, Microsoft Word
Education
Averett University 2007 — 2010
MBA, Business Administration and Management, General
Queens University of Charlotte 2000 — 2005
BA of Arts, Psychology and Marketing
Devin Ahrens's Convergys Experience October 2003 - June 2011
Job Intermediate Software Engineer at Force X Inc
Industry Program Development
Experience
ForceX, Inc. February 2013 - Present
APSU May 2012 - February 2013
Convergys October 2003 - June 2011
Education
Austin Peay State University 2011 — 2012
Bachelor's degree, Computer Science
ForceX, Inc. February 2013 - Present
APSU May 2012 - February 2013
Convergys October 2003 - June 2011
Education
Austin Peay State University 2011 — 2012
Bachelor's degree, Computer Science
Kathy MacLeod's Convergys Experience December 2006 - Present
Job Sr Manager, Project Management at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys December 2006 - Present
Convergys 2004 - 2006
Skills
Call Center, PMP, Project Management, Quality Assurance, Visio, Team Leadership, Telecommunications, Change Management, Process Improvement, MS Project, Vendor Management, Project Delivery, Software Documentation, Business Process..., CRM, Management, Cross-functional Team..., Proposal Writing, ITIL, Business Process, SharePoint, Program Management, Outsourcing, Business Analysis, Service Delivery, Project Portfolio..., Software Project..., Call Centers, Resource Management, SDLC, Requirements Analysis, Requirements Gathering, Integration, IT Management
Education
The George Washington University - School of Business
Athabasca University
Heritage College
e-Business
Convergys December 2006 - Present
Convergys 2004 - 2006
Skills
Call Center, PMP, Project Management, Quality Assurance, Visio, Team Leadership, Telecommunications, Change Management, Process Improvement, MS Project, Vendor Management, Project Delivery, Software Documentation, Business Process..., CRM, Management, Cross-functional Team..., Proposal Writing, ITIL, Business Process, SharePoint, Program Management, Outsourcing, Business Analysis, Service Delivery, Project Portfolio..., Software Project..., Call Centers, Resource Management, SDLC, Requirements Analysis, Requirements Gathering, Integration, IT Management
Education
The George Washington University - School of Business
Athabasca University
Heritage College
e-Business
Patti Ritz's Convergys Experience January 2012 - Present
Job Team Leader
Industry Information Technology and Services
Experience
Convergys January 2012 - Present
Convergys January 2012 - Present
Bertling & Clausen, LLP March 2011 - November 2011
Circle K August 2010 - January 2011
Centivia, LLC 2007 - 2008
CompuCredit January 2007 - October 2007
CompuCredit February 2006 - January 2007
Coca-Cola Enterprises April 2000 - December 2005
Lockheed Martin Aeronautical Systems 1999 - 2000
Lockheed Martin Aeronautical Systems May 1998 - August 1998
Skills
Troubleshooting, Databases, Microsoft SQL Server, Software Documentation, Unix, Disaster Recovery, Integration, Testing, PL/SQL, SDLC, Oracle, Data Modeling
Education
Austin Peay State University 1994 — 1998
BS, Computer Science and Engineering
Austin Peay State University 1993 — 1998
Bachelor's degree, Computer Science
Convergys January 2012 - Present
Convergys January 2012 - Present
Bertling & Clausen, LLP March 2011 - November 2011
Circle K August 2010 - January 2011
Centivia, LLC 2007 - 2008
CompuCredit January 2007 - October 2007
CompuCredit February 2006 - January 2007
Coca-Cola Enterprises April 2000 - December 2005
Lockheed Martin Aeronautical Systems 1999 - 2000
Lockheed Martin Aeronautical Systems May 1998 - August 1998
Skills
Troubleshooting, Databases, Microsoft SQL Server, Software Documentation, Unix, Disaster Recovery, Integration, Testing, PL/SQL, SDLC, Oracle, Data Modeling
Education
Austin Peay State University 1994 — 1998
BS, Computer Science and Engineering
Austin Peay State University 1993 — 1998
Bachelor's degree, Computer Science
Rachel Kirtley's Convergys Experience August 2003 - July 2004
Job Graduated from Middle Tennessee State University December 2011
Industry Financial Services
Experience
Gaylord Entertainment April 2008 - November 2008
Gaylord Opryland April 2008 - November 2008
CompUSA June 2007 - February 2008
CompUSA January 2007 - February 2008
AT&T Wireless August 2003 - July 2004
Convergys August 2003 - July 2004
Skills
Microsoft Office, PowerPoint, Microsoft Word, Leadership, Teamwork, Forecasting, Team Leadership, Budgets, Financial Analysis, Accounting, Cashiering, Finance, Training
Education
Middle Tennessee State University 2008 — 2011
Bachelor of Business Administration (BBA), Finance and Financial Management Services
Middle Tennessee State University 2008 — 2011
BBA, Finance
Austin Peay State University 2003 — 2006
Finance
Gaylord Entertainment April 2008 - November 2008
Gaylord Opryland April 2008 - November 2008
CompUSA June 2007 - February 2008
CompUSA January 2007 - February 2008
AT&T Wireless August 2003 - July 2004
Convergys August 2003 - July 2004
Skills
Microsoft Office, PowerPoint, Microsoft Word, Leadership, Teamwork, Forecasting, Team Leadership, Budgets, Financial Analysis, Accounting, Cashiering, Finance, Training
Education
Middle Tennessee State University 2008 — 2011
Bachelor of Business Administration (BBA), Finance and Financial Management Services
Middle Tennessee State University 2008 — 2011
BBA, Finance
Austin Peay State University 2003 — 2006
Finance
Jamey White's Convergys Experience July 2008 - Present
Job Voice User Interface (VUI) Designer at Convergys
Industry Computer Software
Experience
Convergys July 2008 - Present
Tier Technologies January 2007 - July 2008
Tier Technologies April 2006 - December 2006
Skills
IVR, Microsoft SQL Server, Requirements Analysis, Speech Recognition, Agile Methodologies, Windows Server, Troubleshooting, Telecommunications, Web Services, CTI, Software Documentation, Usability Testing, Windows
Education
Auburn University 2005 — 2008
Master of Science, Software Engineering
Auburn University 2001 — 2004
Bachelor of Science, Computer Science
Convergys July 2008 - Present
Tier Technologies January 2007 - July 2008
Tier Technologies April 2006 - December 2006
Skills
IVR, Microsoft SQL Server, Requirements Analysis, Speech Recognition, Agile Methodologies, Windows Server, Troubleshooting, Telecommunications, Web Services, CTI, Software Documentation, Usability Testing, Windows
Education
Auburn University 2005 — 2008
Master of Science, Software Engineering
Auburn University 2001 — 2004
Bachelor of Science, Computer Science
Debbi Stringfield's Convergys Experience March 2009 - April 2010
Job Technical Support Rep 1 at Time Warner Cable
Industry Telecommunications
Experience
Time Warner Cable June 2011 - Present
Suddenlink Communications April 2010 - June 2011
Convergys March 2009 - April 2010
Apple Inc. June 2001 - August 2007
Skills
Technical Support, Retail, Time Management, Troubleshooting, Call Centers, Computer Hardware, Windows XP, Software Installation, Routers, Wireless, Software Documentation, Wireless Networking, Help Desk Support
Education
Dallas County Community College 2010 — 2016
Advanced Accounting Professional certification, Accounting
Austin Community College 2003 — 2008
Registered Nursing/Registered Nurse
The University of Texas at Tyler 1991 — 1992
Secondary Education and Teaching
East Texas Baptist University 1984 — 1989
BS, Computer information Systems and Math
Time Warner Cable June 2011 - Present
Suddenlink Communications April 2010 - June 2011
Convergys March 2009 - April 2010
Apple Inc. June 2001 - August 2007
Skills
Technical Support, Retail, Time Management, Troubleshooting, Call Centers, Computer Hardware, Windows XP, Software Installation, Routers, Wireless, Software Documentation, Wireless Networking, Help Desk Support
Education
Dallas County Community College 2010 — 2016
Advanced Accounting Professional certification, Accounting
Austin Community College 2003 — 2008
Registered Nursing/Registered Nurse
The University of Texas at Tyler 1991 — 1992
Secondary Education and Teaching
East Texas Baptist University 1984 — 1989
BS, Computer information Systems and Math
Vadin Vijay's Convergys Experience August 1997 - Present
Job Project manager at NetCracker
Industry Information Technology and Services
Experience
NetCracker May 2012 - Present
Convergys August 1997 - Present
IDG April 1995 - August 1997
Skills
PMP, SDLC, Software Project..., Requirements Analysis, PMO, Global Delivery
Education
Lamar University 1991 — 1993
M.S, Industrial Engg
B. M. S. College of Engineering 1985 — 1990
BE, Mechanical Engg
NetCracker May 2012 - Present
Convergys August 1997 - Present
IDG April 1995 - August 1997
Skills
PMP, SDLC, Software Project..., Requirements Analysis, PMO, Global Delivery
Education
Lamar University 1991 — 1993
M.S, Industrial Engg
B. M. S. College of Engineering 1985 — 1990
BE, Mechanical Engg
Jerry Holt's Convergys Experience May 2013 - Present
Job Windows Server 2008 R2 Student at Essential Solutions
Industry Writing and Editing
Experience
Convergys May 2013 - Present
Essential Solutions December 2012 - July 2014
Cheatham County School Board August 2010 - April 2012
Clarksville Montgomery County School System January 2006 - July 2010
Wal-Mart, USA June 2004 - December 2006
Clarksville Montgomery County School System July 2001 - June 2004
Skills
Teaching, Public Speaking, Microsoft Office, Classroom Instruction, Curriculum Design, Mac OS X, Singing, Technical Writing, Writing, Vocal Production, Vocal Performance, Narration, Critical Thinking, Critical Analysis, Innovative Problem..., Humor, Microsoft Excel, Music, Religion, Curriculum Development, Editing, Creative Writing, Blogging, Instructional Design, Research, Social Networking, Grant Writing, Social Media, Team Leadership, Non-profits, PowerPoint, Proofreading, Online Research, Tutoring, Microsoft Word, Staff Development, Copy Editing, Literature, Coaching, Fundraising, Photography, Poetry, Multimedia, Voice Over, Classroom, E-Learning, Educational Leadership, Higher Education, Nonprofits
Education
Austin Peay State University 1997 — 2001
B.S., Interdisciplinary Education
Trevecca Nazarene University 1986 — 1989
none, Music, Religion, Writing
Marshall County High School 1982 — 1986
High School Diploma, General Studies
Convergys May 2013 - Present
Essential Solutions December 2012 - July 2014
Cheatham County School Board August 2010 - April 2012
Clarksville Montgomery County School System January 2006 - July 2010
Wal-Mart, USA June 2004 - December 2006
Clarksville Montgomery County School System July 2001 - June 2004
Skills
Teaching, Public Speaking, Microsoft Office, Classroom Instruction, Curriculum Design, Mac OS X, Singing, Technical Writing, Writing, Vocal Production, Vocal Performance, Narration, Critical Thinking, Critical Analysis, Innovative Problem..., Humor, Microsoft Excel, Music, Religion, Curriculum Development, Editing, Creative Writing, Blogging, Instructional Design, Research, Social Networking, Grant Writing, Social Media, Team Leadership, Non-profits, PowerPoint, Proofreading, Online Research, Tutoring, Microsoft Word, Staff Development, Copy Editing, Literature, Coaching, Fundraising, Photography, Poetry, Multimedia, Voice Over, Classroom, E-Learning, Educational Leadership, Higher Education, Nonprofits
Education
Austin Peay State University 1997 — 2001
B.S., Interdisciplinary Education
Trevecca Nazarene University 1986 — 1989
none, Music, Religion, Writing
Marshall County High School 1982 — 1986
High School Diploma, General Studies
Kenya Cross's Convergys Experience June 2000 - June 2003
Job Computer Operator II/ Property Books
Industry Military
Experience
DynCorp International February 2012 - Present
DynCorp International September 2010 - September 2011
Asurion June 2004 - September 2010
Asurion June 2004 - September 2009
Convergys June 2000 - June 2003
Skills
Manufacturing, Customer Satisfaction, Military, Access, Customer Service, Team Leadership, Call Centers, Process Improvement, Team Building, Vendor Management, Cross-functional Team...
Education
Austin Peay State University 2010 — 2014
Business
Bethel University Clarksville, TN
DynCorp International February 2012 - Present
DynCorp International September 2010 - September 2011
Asurion June 2004 - September 2010
Asurion June 2004 - September 2009
Convergys June 2000 - June 2003
Skills
Manufacturing, Customer Satisfaction, Military, Access, Customer Service, Team Leadership, Call Centers, Process Improvement, Team Building, Vendor Management, Cross-functional Team...
Education
Austin Peay State University 2010 — 2014
Business
Bethel University Clarksville, TN
Holly Templeton's Convergys Experience August 2009 - May 2010
Job Communication Specialist
Industry Public Relations and Communications
Experience
Snelling Staffing Services November 2014 - April 2015
Progressive Directions December 2012 - October 2013
WVRY March 2012 - June 2012
Harbor Freight Tools December 2010 - May 2012
Lite 98.7 WHOP April 2011 - December 2011
Convergys August 2009 - May 2010
Subway October 2004 - July 2006
Skills
Typing, Strategic Communications, Team Leadership, Facebook, Public Relations, Blogging, Journalism, Social Networking, Social Media Marketing, Marketing Communications, Editing, Advertising, Event Planning, Event Management, Press Releases, Customer Service, Public Speaking, Online Advertising, Internal Communications, Photography, Marketing, Media Relations
Education
Colorado Technical University 2015 — 2016
Master’s Degree, Business and Management; Organizational Leadership and Change
Austin Peay State University 2007 — 2011
B.S., Communications
Stewart County High School 2002 — 2006
Diploma
Snelling Staffing Services November 2014 - April 2015
Progressive Directions December 2012 - October 2013
WVRY March 2012 - June 2012
Harbor Freight Tools December 2010 - May 2012
Lite 98.7 WHOP April 2011 - December 2011
Convergys August 2009 - May 2010
Subway October 2004 - July 2006
Skills
Typing, Strategic Communications, Team Leadership, Facebook, Public Relations, Blogging, Journalism, Social Networking, Social Media Marketing, Marketing Communications, Editing, Advertising, Event Planning, Event Management, Press Releases, Customer Service, Public Speaking, Online Advertising, Internal Communications, Photography, Marketing, Media Relations
Education
Colorado Technical University 2015 — 2016
Master’s Degree, Business and Management; Organizational Leadership and Change
Austin Peay State University 2007 — 2011
B.S., Communications
Stewart County High School 2002 — 2006
Diploma
Jal Piano's Convergys Experience August 2006 - March 2008
Job Network Operations Support Analyst for Microsoft (FOPE) at Zylog Systems (Canada) Ltd
Industry Publishing
Experience
Zylog Systems (Canada) Ltd June 2012 - September 2013
The People Bank February 2011 - October 2011
Hewlett-Packard August 2009 - January 2011
Great-West Life March 2008 - August 2008
Convergys August 2006 - March 2008
Skills
Active Directory, Avaya, Windows, VPN, Networking, Microsoft Office, Blackberry Enterprise..., Call Center, Powershell, Teamwork, PowerPoint, Database Administration, Vendor Management, Forefront, Windows Server, Windows 7, Linux Server, F5 BigIP, SharePoint, Microsoft Exchange, Troubleshooting, XP, Virtualization, Linux, Software Documentation, Windows XP
Education
Herzing College 2008 — 2009
Diploma, Computer Networking Technology
Ateneo de Naga University 2001 — 2006
Bachelor of Science, Computer Engineering
Zylog Systems (Canada) Ltd June 2012 - September 2013
The People Bank February 2011 - October 2011
Hewlett-Packard August 2009 - January 2011
Great-West Life March 2008 - August 2008
Convergys August 2006 - March 2008
Skills
Active Directory, Avaya, Windows, VPN, Networking, Microsoft Office, Blackberry Enterprise..., Call Center, Powershell, Teamwork, PowerPoint, Database Administration, Vendor Management, Forefront, Windows Server, Windows 7, Linux Server, F5 BigIP, SharePoint, Microsoft Exchange, Troubleshooting, XP, Virtualization, Linux, Software Documentation, Windows XP
Education
Herzing College 2008 — 2009
Diploma, Computer Networking Technology
Ateneo de Naga University 2001 — 2006
Bachelor of Science, Computer Engineering
Paula Waynick's Convergys Experience June 2000 - Present
Job Manager at Convergys
Industry Consumer Services
Experience
Convergys June 2000 - Present
Skills
Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Windows, Outlook, Budget, Teaching, HTML, Public Speaking, Java, Editing, Strategic Planning, Negotiation
Education
Austin Peay State University
Convergys June 2000 - Present
Skills
Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Windows, Outlook, Budget, Teaching, HTML, Public Speaking, Java, Editing, Strategic Planning, Negotiation
Education
Austin Peay State University
Lindsey Mueller's Convergys Experience March 2014 - Present
Job Finance Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2014 - Present
Stream Global Services August 2011 - February 2014
Lockheed Missiles and Space July 2009 - July 2011
Lockheed Martin May 2006 - July 2009
Skills
Variance Analysis, Essbase, Hyperion Enterprise, Hyperion Planning, Financial Analysis, Financial Reporting, Forecasting, Financial Modeling, SAP, Management, Managerial Finance, Process Improvement, Financial Accounting, Performance Management, Team Leadership, Finance, Financial Forecasting, Budgets, Analysis
Education
Augsburg College 2005 — 2007
BA, Accounting
Minnesota State University, Mankato 2003 — 2005
Convergys March 2014 - Present
Stream Global Services August 2011 - February 2014
Lockheed Missiles and Space July 2009 - July 2011
Lockheed Martin May 2006 - July 2009
Skills
Variance Analysis, Essbase, Hyperion Enterprise, Hyperion Planning, Financial Analysis, Financial Reporting, Forecasting, Financial Modeling, SAP, Management, Managerial Finance, Process Improvement, Financial Accounting, Performance Management, Team Leadership, Finance, Financial Forecasting, Budgets, Analysis
Education
Augsburg College 2005 — 2007
BA, Accounting
Minnesota State University, Mankato 2003 — 2005
Stacy Garten's Convergys Experience September 2004 - October 2008
Job Student Support Representative at Westwood College
Industry Information Technology and Services
Experience
Staffing Now December 2014 - Present
Westwood College March 2013 - Present
Fairfax County Government September 2012 - December 2012
Clinch Valley Community Action, Inc February 2011 - February 2012
Dish Network October 2010 - February 2011
Dish Network October 2008 - March 2010
Convergys September 2004 - October 2008
Management Concepts, LLC April 2002 - July 2004
Skills
Customer Service, Microsoft Office, Outlook, Training, Call Center, Customer Satisfaction, Telephone Skills, Data Entry, Team Building, Microsoft Excel, Microsoft Word, PowerPoint, Access, Windows, Coaching, 10 Key, Technical Support, Customer Support, Analysis, Social Media, Data Analysis, Employee Training, Process Improvement, Help Desk Support, Windows Vista, Event Planning, Conflict Resolution, Critical Thinking, Research, Windows 7, Computer Hardware, XP, Call Centers, System Administration
Education
Austin Peay State University 1996 — 2004
English, Psychology
Tidewater Community College 1995 — 1996
General
Yokota High School 1990 — 1994
High School Diploma, General Studies
Northern Virginia Community College
Information Technology
Staffing Now December 2014 - Present
Westwood College March 2013 - Present
Fairfax County Government September 2012 - December 2012
Clinch Valley Community Action, Inc February 2011 - February 2012
Dish Network October 2010 - February 2011
Dish Network October 2008 - March 2010
Convergys September 2004 - October 2008
Management Concepts, LLC April 2002 - July 2004
Skills
Customer Service, Microsoft Office, Outlook, Training, Call Center, Customer Satisfaction, Telephone Skills, Data Entry, Team Building, Microsoft Excel, Microsoft Word, PowerPoint, Access, Windows, Coaching, 10 Key, Technical Support, Customer Support, Analysis, Social Media, Data Analysis, Employee Training, Process Improvement, Help Desk Support, Windows Vista, Event Planning, Conflict Resolution, Critical Thinking, Research, Windows 7, Computer Hardware, XP, Call Centers, System Administration
Education
Austin Peay State University 1996 — 2004
English, Psychology
Tidewater Community College 1995 — 1996
General
Yokota High School 1990 — 1994
High School Diploma, General Studies
Northern Virginia Community College
Information Technology
April Jackson Cook's Convergys Experience September 2001 - March 2002
Job Lead Case Manager at MAXIMUS
Industry Individual & Family Services
Experience
MAXIMUS Lead Case ManagerMAXIMUSMay 2012 - Present
Policy Studies January 2009 - May 2012
Chattanooga Community Kitchen July 2005 - December 2008
Convergys September 2001 - March 2002
Skills
Customer Service, Research, Teaching, Public Speaking, Case Management Services, Staffing Services, Life Coaching, Creative Problem Solving, Nonprofits, Conflict Resolution, Policy, Time Management, Process Improvement, Data Entry
Education
Austin Peay State University 2002 — 2006
Bachelor of Scicence, Social Psychology
Tennessee State University 2000 — 2001
Bachelor of Arts (B.A.), Counseling Psychology
Brainerd High School 1996 — 2000
High School Diploma
MAXIMUS Lead Case ManagerMAXIMUSMay 2012 - Present
Policy Studies January 2009 - May 2012
Chattanooga Community Kitchen July 2005 - December 2008
Convergys September 2001 - March 2002
Skills
Customer Service, Research, Teaching, Public Speaking, Case Management Services, Staffing Services, Life Coaching, Creative Problem Solving, Nonprofits, Conflict Resolution, Policy, Time Management, Process Improvement, Data Entry
Education
Austin Peay State University 2002 — 2006
Bachelor of Scicence, Social Psychology
Tennessee State University 2000 — 2001
Bachelor of Arts (B.A.), Counseling Psychology
Brainerd High School 1996 — 2000
High School Diploma
Amber Dirk's Convergys Experience February 2009 - July 2009
Job Graduate Student at Austin Peay State University
Industry Research
Experience
Austin Peay State University August 2014 - May 2015
Psi Chi/Psychology Club January 2014 - May 2014
Psi Chi/Psychology Club August 2013 - December 2013
Environmental Water Systems March 2010 - April 2013
Washington Inventory Service July 2010 - December 2010
Convergys February 2009 - July 2009
RGIS December 2007 - January 2009
Skills
Always Punctual, Teamwork, Market Research, Telemarketing, Friendly Personality, Cooperative, Work Ethic, Efficiency, Research, Enthusiastic, Detail Oriented, Resourceful..., Organization, Strategic Thinking, Good Listener, Strong Writing, Articulate Communicator, Public Speaking, Time Management, Determination, Motivation, Analytics, Customer Service, Microsoft Excel
Education
Austin Peay State University 2014 — 2016
Master of Arts (M.A.), Industrial and Organizational Psychology
Austin Peay State University 2010 — 2014
B.S., Psychology
Adult Learning Center 2008 — 2008
G.E.D, High School Equivalence Certificate Program
Austin Peay State University August 2014 - May 2015
Psi Chi/Psychology Club January 2014 - May 2014
Psi Chi/Psychology Club August 2013 - December 2013
Environmental Water Systems March 2010 - April 2013
Washington Inventory Service July 2010 - December 2010
Convergys February 2009 - July 2009
RGIS December 2007 - January 2009
Skills
Always Punctual, Teamwork, Market Research, Telemarketing, Friendly Personality, Cooperative, Work Ethic, Efficiency, Research, Enthusiastic, Detail Oriented, Resourceful..., Organization, Strategic Thinking, Good Listener, Strong Writing, Articulate Communicator, Public Speaking, Time Management, Determination, Motivation, Analytics, Customer Service, Microsoft Excel
Education
Austin Peay State University 2014 — 2016
Master of Arts (M.A.), Industrial and Organizational Psychology
Austin Peay State University 2010 — 2014
B.S., Psychology
Adult Learning Center 2008 — 2008
G.E.D, High School Equivalence Certificate Program
Maria Dyson's Convergys Experience June 2009 - May 2010
Job Cashier. DT Pick Up at Steak n Shake
Industry Restaurants
Experience
Steak n Shake August 2012 - Present
Wendy's July 2011 - July 2012
Convergys June 2009 - May 2010
Education
Austin Peay State University 2012 — 2016
Stilling attending, Education
Steak n Shake August 2012 - Present
Wendy's July 2011 - July 2012
Convergys June 2009 - May 2010
Education
Austin Peay State University 2012 — 2016
Stilling attending, Education
Jared O'Brien's Convergys Experience December 2012 - April 2013
Job Banking Professional
Industry Banking
Experience
Foxx's Sub Shoppe June 2013 - January 2014
Convergys December 2012 - April 2013
Fort Sill National Bank 2011 - 2012
Showplace 14 April 2007 - July 2008
Affina February 2007 - April 2007
Walmart June 2006 - September 2006
Wendy's International April 2003 - March 2006
Skills
Microsoft Office, Computers, Customer Service..., Retail Banking, Retail Sales, Cash Handling Experience, Call Center, Call Centers
Education
Austin Peay State University 2013 — 2018
Bachelor's Degree, Finance, General
East Peoria Community High School 2001 — 2004
High School Diploma, General Studies
Foxx's Sub Shoppe June 2013 - January 2014
Convergys December 2012 - April 2013
Fort Sill National Bank 2011 - 2012
Showplace 14 April 2007 - July 2008
Affina February 2007 - April 2007
Walmart June 2006 - September 2006
Wendy's International April 2003 - March 2006
Skills
Microsoft Office, Computers, Customer Service..., Retail Banking, Retail Sales, Cash Handling Experience, Call Center, Call Centers
Education
Austin Peay State University 2013 — 2018
Bachelor's Degree, Finance, General
East Peoria Community High School 2001 — 2004
High School Diploma, General Studies
Darrell L Vandiver's Convergys Experience December 2001 - June 2004
Job Senior Technical Specialist
Industry Entertainment
Experience
The Walt Disney Company October 2014 - Present
HD Supply June 2004 - October 2014
Hughes Supply February 2005 - January 2006
Hughes Supply October 2004 - February 2005
CDI Corporation June 2004 - October 2004
Convergys December 2001 - June 2004
Sprint September 1998 - October 2001
Skills
Servers, Windows Server, Netbackup, Active Directory, Automation, Server Architecture, Linux, UC4 / Automic, Customer Service, AIX, Hardware, Operating Systems, Troubleshooting, UC4, Virtualization, Disaster Recovery, Data Center, Enterprise Software, IBM AIX, Integration, Process Improvement, NetBackup, Solaris, VMware, Vendor Management
Education
Auburn University at Montgomery 1995 — 1997
Electrical and Electronics Engineering
Tuskegee University 1993 — 1995
Electrical and Electronics Engineering
The Walt Disney Company October 2014 - Present
HD Supply June 2004 - October 2014
Hughes Supply February 2005 - January 2006
Hughes Supply October 2004 - February 2005
CDI Corporation June 2004 - October 2004
Convergys December 2001 - June 2004
Sprint September 1998 - October 2001
Skills
Servers, Windows Server, Netbackup, Active Directory, Automation, Server Architecture, Linux, UC4 / Automic, Customer Service, AIX, Hardware, Operating Systems, Troubleshooting, UC4, Virtualization, Disaster Recovery, Data Center, Enterprise Software, IBM AIX, Integration, Process Improvement, NetBackup, Solaris, VMware, Vendor Management
Education
Auburn University at Montgomery 1995 — 1997
Electrical and Electronics Engineering
Tuskegee University 1993 — 1995
Electrical and Electronics Engineering
Marlana Nyholt-Thacker's Convergys Experience May 2007 - August 2009
Job Band & Choir Director at Scotts Hill High School
Industry Music
Experience
Scotts Hill High School July 2010 - Present
Kelly Services September 2009 - May 2010
Convergys May 2007 - August 2009
Education
Austin Peay State University 2004 — 2009
Bachelor's degree, Music Teacher Education
Jackson County High School 2000 — 2004
High School Diploma
Scotts Hill High School July 2010 - Present
Kelly Services September 2009 - May 2010
Convergys May 2007 - August 2009
Education
Austin Peay State University 2004 — 2009
Bachelor's degree, Music Teacher Education
Jackson County High School 2000 — 2004
High School Diploma
Nigel Logan's Convergys Experience August 2005 - October 2007
Job Campaign Manager, Canada Federal Election
Industry Information Technology and Services
Experience
Joanne Boissonneault Campaign for Banff-Airdrie August 2015 - Present
CompuVision Systems February 2014 - February 2015
Athabasca University June 2008 - February 2014
Convergys August 2005 - October 2007
Education
Northern Alberta Institute of Technology / NAIT
Bachelor's Degree
Athabasca University 2013 — 2013
Learning and Management Development
Northern Alberta Institute of Technology / NAIT 2006 — 2008
Associate's degree
Joanne Boissonneault Campaign for Banff-Airdrie August 2015 - Present
CompuVision Systems February 2014 - February 2015
Athabasca University June 2008 - February 2014
Convergys August 2005 - October 2007
Education
Northern Alberta Institute of Technology / NAIT
Bachelor's Degree
Athabasca University 2013 — 2013
Learning and Management Development
Northern Alberta Institute of Technology / NAIT 2006 — 2008
Associate's degree
Dustin Reeves's Convergys Experience August 2003 - January 2005
Job Student at Austin Peay State University
Industry Market Research
Experience
Sociology ClubAUSTIN PEAY STATE UNIVERSITY July 2012 - December 2012
INTUITIVE STAFFING December 2006 - January 2009
RANDSTAD: REGIONS INSURANCE June 2006 - November 2006
ICPA PHOTOGRAPHY November 2005 - January 2006
Starbucks June 2005 - October 2005
Common Ground January 2005 - June 2005
Convergys August 2003 - January 2005
WAL-MART September 2002 - August 2003
PERRYVILLE MARINA September 2001 - August 2002
FORT CAMPBELL NATIONAL PARK June 2001 - August 2001
Education
Austin Peay State University 2009 — 2014
Austin Peay State University
Bachelor of Science, Sociology
Stewart County High School
High School Diploma
Sociology ClubAUSTIN PEAY STATE UNIVERSITY July 2012 - December 2012
INTUITIVE STAFFING December 2006 - January 2009
RANDSTAD: REGIONS INSURANCE June 2006 - November 2006
ICPA PHOTOGRAPHY November 2005 - January 2006
Starbucks June 2005 - October 2005
Common Ground January 2005 - June 2005
Convergys August 2003 - January 2005
WAL-MART September 2002 - August 2003
PERRYVILLE MARINA September 2001 - August 2002
FORT CAMPBELL NATIONAL PARK June 2001 - August 2001
Education
Austin Peay State University 2009 — 2014
Austin Peay State University
Bachelor of Science, Sociology
Stewart County High School
High School Diploma
Solomon White's Convergys Experience January 2012 - February 2014
Job Automotive Professional
Industry Automotive
Experience
nissan of north america February 2014 - March 2015
Convergys January 2012 - February 2014
Skills
Continuous Improvement, Process Improvement, Lean Manufacturing, Manufacturing, Customer Satisfaction, Automotive, Logistics, Inventory Management
Education
Austin Peay State University
healthcare management
nissan of north america February 2014 - March 2015
Convergys January 2012 - February 2014
Skills
Continuous Improvement, Process Improvement, Lean Manufacturing, Manufacturing, Customer Satisfaction, Automotive, Logistics, Inventory Management
Education
Austin Peay State University
healthcare management
Camille Mitchell's Convergys Experience April 2013 - May 2013
Job Cashier at Heavenly Car Care
Industry Consumer Services
Experience
Heavenly Car Care May 2013 - Present
Convergys April 2013 - May 2013
The Money Tree Inc June 2008 - October 2012
Education
Bainbridge College 2005 — 2008
Associate of Arts (AA), Accounting
Heavenly Car Care May 2013 - Present
Convergys April 2013 - May 2013
The Money Tree Inc June 2008 - October 2012
Education
Bainbridge College 2005 — 2008
Associate of Arts (AA), Accounting
Aliyah Lofton's Convergys Experience July 2013 - September 2013
Job Customer Service Rep.
Industry Consumer Services
Experience
Fresh Beginnings September 2013 - Present
Convergys July 2013 - September 2013
Sitel February 2013 - May 2013
Skills
Cpr Certified, Customer Service, Restaurants, Acting, Brochures
Education
South Georgia College 2013 — 2016
Augusta State University 2012 — 2013
Fresh Beginnings September 2013 - Present
Convergys July 2013 - September 2013
Sitel February 2013 - May 2013
Skills
Cpr Certified, Customer Service, Restaurants, Acting, Brochures
Education
South Georgia College 2013 — 2016
Augusta State University 2012 — 2013
Kevin Johnson Jr.'s Convergys Experience January 2006 - April 2012
Job customer service rep at Asurion
Industry Wireless
Experience
Asurion April 2012 - Present
Convergys January 2006 - April 2012
Education
Austin Peay State University
Asurion April 2012 - Present
Convergys January 2006 - April 2012
Education
Austin Peay State University
Devin Coon's Convergys Experience October 2011 - July 2012
Job Specialist at United States Army National Guard
Industry
Experience
United States Army National Guard April 2011 - Present
Convergys October 2011 - July 2012
Walmart October 2007 - November 2009
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Military, Military Operations, Military Experience, Military Training, Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Telecommunications, Team Building, Team Management, Team-oriented, Team Leadership, Management, Project Management, Sales Management, Business Strategy, Technical Support, Technical Training
Education
Troy University 2009 — 2015
Austin Peay State University 2009 — 2011
United States Army National Guard April 2011 - Present
Convergys October 2011 - July 2012
Walmart October 2007 - November 2009
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Military, Military Operations, Military Experience, Military Training, Customer Service, Customer Satisfaction, Customer Experience, Customer Support, Telecommunications, Team Building, Team Management, Team-oriented, Team Leadership, Management, Project Management, Sales Management, Business Strategy, Technical Support, Technical Training
Education
Troy University 2009 — 2015
Austin Peay State University 2009 — 2011
Jason Heckler's Convergys Experience January 2012 - Present
Job Director of Operations Home Agent at Convergys
Industry Telecommunications
Experience
Convergys January 2012 - Present
Convergys January 2009 - 2012
Convergys January 2005 - 2009
Convergys January 2002 - 2005
Convergys January 1999 - January 2002
Convergys June 1998 - January 1999
Skills
Optimizing Performance, Turn Around Management, Talent Developer, Operational Efficiency, Process Improvement, Strategic Creative..., Technology Integration, Attrition Reduction, Financial Analysis, Profitability..., Training Delivery, Value Propositions, Project Management, Quality Assurance, Performance Analysis, Organizational...
Education
Bellevue University 2007 — 2009
Leadership Studies
Austin Peay State University
Howard College
Texas Tech University
Convergys January 2012 - Present
Convergys January 2009 - 2012
Convergys January 2005 - 2009
Convergys January 2002 - 2005
Convergys January 1999 - January 2002
Convergys June 1998 - January 1999
Skills
Optimizing Performance, Turn Around Management, Talent Developer, Operational Efficiency, Process Improvement, Strategic Creative..., Technology Integration, Attrition Reduction, Financial Analysis, Profitability..., Training Delivery, Value Propositions, Project Management, Quality Assurance, Performance Analysis, Organizational...
Education
Bellevue University 2007 — 2009
Leadership Studies
Austin Peay State University
Howard College
Texas Tech University
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT