Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
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Convergys Employees
Employee
Years
Job
Industry
Julia Smay Julia Smay's Convergys Experience 1998 - 2003
Job Change Manager, ITG Project Manager
Industry Information Technology and Services
Experience
JDA Software March 2013 - Present
Patelco Credit Union July 2010 - March 2013
Patelco Credit Union 2010 - 2012
Patelco Credit Union March 2007 - July 2010
Bank of America 2006 - 2007
Wells Fargo 2003 - 2006
Convergys 1998 - 2003
Skills
Corporate Communications, Business Communications, Corporate Social Media, Social Collaboration, Collaborative Problem..., Project Management, Change Management, Information Technology, Business Process..., Retail Banking, Organizational..., Risk Management, Cross-functional Team..., Vendor Relationship..., Relationship Management, Financial Operations, Financial Services, Bank Management, Credit Analysis, Financial Audits, Training & Development, Operations Management, Sales Operations, District Management, Document Management, Executive..., Non-profit Volunteering, Fundraising, Management, Process Improvement, Strategy, Vendor Management
Education
UC Berkeley Extension School 2011 — 2013
Project Management Certificate Program, Project Management
Texas Tech University
Business Administration and Management, General
JDA Software March 2013 - Present
Patelco Credit Union July 2010 - March 2013
Patelco Credit Union 2010 - 2012
Patelco Credit Union March 2007 - July 2010
Bank of America 2006 - 2007
Wells Fargo 2003 - 2006
Convergys 1998 - 2003
Skills
Corporate Communications, Business Communications, Corporate Social Media, Social Collaboration, Collaborative Problem..., Project Management, Change Management, Information Technology, Business Process..., Retail Banking, Organizational..., Risk Management, Cross-functional Team..., Vendor Relationship..., Relationship Management, Financial Operations, Financial Services, Bank Management, Credit Analysis, Financial Audits, Training & Development, Operations Management, Sales Operations, District Management, Document Management, Executive..., Non-profit Volunteering, Fundraising, Management, Process Improvement, Strategy, Vendor Management
Education
UC Berkeley Extension School 2011 — 2013
Project Management Certificate Program, Project Management
Texas Tech University
Business Administration and Management, General
Jaziel Gonzalez Jaziel Gonzalez's Convergys Experience October 2011 - March 2013
Job Dog and Cat Department Manager at PETCO Animal Supplies, Inc.
Industry Financial Services
Experience
PETCO Animal Supplies, Inc. February 2014 - Present
PETCO Animal Supplies, Inc. April 2013 - February 2014
Convergys October 2011 - March 2013
Skills
Finance, Management, Commercial Banking, Managerial Finance, Leadership, Investments
Education
Texas A&M International University 2010 — 2015
Lyndon B. Johnson High School 2006 — 2010
High School Diploma
PETCO Animal Supplies, Inc. February 2014 - Present
PETCO Animal Supplies, Inc. April 2013 - February 2014
Convergys October 2011 - March 2013
Skills
Finance, Management, Commercial Banking, Managerial Finance, Leadership, Investments
Education
Texas A&M International University 2010 — 2015
Lyndon B. Johnson High School 2006 — 2010
High School Diploma
Amaree Amador Amaree Amador's Convergys Experience August 2005 - December 2005
Job Support Technician at Blackbaud
Industry Information Technology and Services
Experience
Blackbaud May 2014 - Present
Ronald McNair Scholars Program April 2013 - December 2013
Texas A&M University-Kingsville March 2013 - December 2013
Texas A&M University-Kingsville October 2010 - May 2013
Pizza Parlor June 2008 - May 2009
The Limited March 2008 - May 2008
Convergys August 2005 - December 2005
Skills
MS Project, SharePoint, Customer Service, Service Now Ticketing..., Bomgar remote system, Microsoft Office, Microsoft Access, Microsoft Excel, Microsoft Project, Visual Basic, Computer Information..., Business Intelligence, Project Management, Enterprise Software, Technical Support, Active Directory, HTML, Troubleshooting, Windows, Help Desk Support, Access, Windows 7, Microsoft Exchange, Windows Vista, SQL, Windows XP, OS X
Education
Texas A&M University-Kingsville 2009 — 2013
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
Blackbaud May 2014 - Present
Ronald McNair Scholars Program April 2013 - December 2013
Texas A&M University-Kingsville March 2013 - December 2013
Texas A&M University-Kingsville October 2010 - May 2013
Pizza Parlor June 2008 - May 2009
The Limited March 2008 - May 2008
Convergys August 2005 - December 2005
Skills
MS Project, SharePoint, Customer Service, Service Now Ticketing..., Bomgar remote system, Microsoft Office, Microsoft Access, Microsoft Excel, Microsoft Project, Visual Basic, Computer Information..., Business Intelligence, Project Management, Enterprise Software, Technical Support, Active Directory, HTML, Troubleshooting, Windows, Help Desk Support, Access, Windows 7, Microsoft Exchange, Windows Vista, SQL, Windows XP, OS X
Education
Texas A&M University-Kingsville 2009 — 2013
Bachelor of Business Administration (B.B.A.), Management Information Systems, General
carla sanchez's Convergys Experience 2005 - 2006
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
SWBC April 2014 - Present
Afni 2006 - 2012
Convergys 2005 - 2006
The Salvation Army 2004 - 2005
West Corporation 2003 - 2004
Lacks Stores Inc. 2001 - 2003
Skills
Call Centers, Outsourcing, Customer Service, Contact Centers, Quality Assurance, Customer Experience, CRM, Inbound Marketing, Customer Satisfaction, Process Improvement, Telemarketing, Operations Management, Performance Management, Mortgage Lending, Strategic Communications, Training, Loss Mitigation, Human Resources, Hiring Employees, Management
Education
Texas A&M International University 2012 — 2013
Bachelor of Arts (BA), Political Science and Management
SWBC April 2014 - Present
Afni 2006 - 2012
Convergys 2005 - 2006
The Salvation Army 2004 - 2005
West Corporation 2003 - 2004
Lacks Stores Inc. 2001 - 2003
Skills
Call Centers, Outsourcing, Customer Service, Contact Centers, Quality Assurance, Customer Experience, CRM, Inbound Marketing, Customer Satisfaction, Process Improvement, Telemarketing, Operations Management, Performance Management, Mortgage Lending, Strategic Communications, Training, Loss Mitigation, Human Resources, Hiring Employees, Management
Education
Texas A&M International University 2012 — 2013
Bachelor of Arts (BA), Political Science and Management
Lee Trevino Lee Trevino's Convergys Experience July 2007 - February 2012
Job Retirement specialist
Industry Financial Services
Experience
VALIC August 2015 - Present
Union Pacific Railroad April 2014 - May 2015
Union Pacific Railroad March 2012 - April 2014
Convergys July 2007 - February 2012
Convergys June 2006 - July 2007
Convergys June 2005 - June 2006
Skills
Customer Service, Customer Satisfaction, Marketing, PowerPoint, Training, Operations Management, Recruiting, Event Planning, Microsoft Excel, Team Building, Troubleshooting
Education
Texas A&M International University 2013 — 2015
Master of Business Administration (MBA), International Business
Texas A&M International University
Bachelor of Business Administration (B.B.A.), Marketing
VALIC August 2015 - Present
Union Pacific Railroad April 2014 - May 2015
Union Pacific Railroad March 2012 - April 2014
Convergys July 2007 - February 2012
Convergys June 2006 - July 2007
Convergys June 2005 - June 2006
Skills
Customer Service, Customer Satisfaction, Marketing, PowerPoint, Training, Operations Management, Recruiting, Event Planning, Microsoft Excel, Team Building, Troubleshooting
Education
Texas A&M International University 2013 — 2015
Master of Business Administration (MBA), International Business
Texas A&M International University
Bachelor of Business Administration (B.B.A.), Marketing
Loreal Brown Loreal Brown's Convergys Experience June 2005 - October 2006
Job Insurance Agent at Colonial Life
Industry Outsourcing/Offshoring
Experience
Colonial Life November 2012 - Present
Mercer October 2012 - Present
Extend Health August 2012 - Present
Aon Hewitt August 2011 - May 2012
TDCJ October 2006 - July 2011
Convergys June 2005 - October 2006
Jackson Hewitt January 2005 - June 2005
Jackson Hewitt January 2005 - May 2005
Skills
Data Entry, Accounts Receivable, Invoicing, Call Center, Microsoft Excel, Customer Service, Health Insurance, Medicare, Time Management, Tax, Retirement, Tax Preparation, Outlook, PeopleSoft, Payroll, Accounting, Employee Benefits, Microsoft Office, Process Improvement, Accounts Payable, Access, Benefits Administration, Call Centers, Customer Satisfaction, Employee Relations, Human Resources, Insurance, Life Insurance, Medicare Part D, Sales
Education
Lonestar College 2011 — 2015
Bachelor of Business Administration (B.B.A.), Accounting and Finance
Texas School of Business-North 2004 — 2005
Accounting, 3.8
Colonial Life November 2012 - Present
Mercer October 2012 - Present
Extend Health August 2012 - Present
Aon Hewitt August 2011 - May 2012
TDCJ October 2006 - July 2011
Convergys June 2005 - October 2006
Jackson Hewitt January 2005 - June 2005
Jackson Hewitt January 2005 - May 2005
Skills
Data Entry, Accounts Receivable, Invoicing, Call Center, Microsoft Excel, Customer Service, Health Insurance, Medicare, Time Management, Tax, Retirement, Tax Preparation, Outlook, PeopleSoft, Payroll, Accounting, Employee Benefits, Microsoft Office, Process Improvement, Accounts Payable, Access, Benefits Administration, Call Centers, Customer Satisfaction, Employee Relations, Human Resources, Insurance, Life Insurance, Medicare Part D, Sales
Education
Lonestar College 2011 — 2015
Bachelor of Business Administration (B.B.A.), Accounting and Finance
Texas School of Business-North 2004 — 2005
Accounting, 3.8
DeAnna Abshire's Convergys Experience August 2008 - October 2011
Job Technical Support Engineer at 3M Cogent
Industry Information Technology and Services
Experience
3M -Cogent January 2015 - Present
3M October 2013 - Present
C3 2011 - July 2012
Convergys August 2008 - October 2011
Ozark Leather Inc. July 2005 - August 2008
Skills
Team Leadership, Customer Service, Network Administration, Management, Administrative..., Computers, 10-key, Multi-tasking Skills, Energetic team player, Dependable Team Player, Administrative..., Microsoft Office, Microsoft Excel, Microsoft Word, Software SupportMS..., Lotus Notes, Troubleshooting, Process Improvement, Technical Support, Invoicing, Software Documentation, Integration, System Administration, Security
Education
Texas State Technical College Waco 1999 — 2001
Associates Degree, Computer Systems Networking and Telecommunications
Texas State Technical College Waco 1993 — 1995
Associate's degree, Autotmotive
3M -Cogent January 2015 - Present
3M October 2013 - Present
C3 2011 - July 2012
Convergys August 2008 - October 2011
Ozark Leather Inc. July 2005 - August 2008
Skills
Team Leadership, Customer Service, Network Administration, Management, Administrative..., Computers, 10-key, Multi-tasking Skills, Energetic team player, Dependable Team Player, Administrative..., Microsoft Office, Microsoft Excel, Microsoft Word, Software SupportMS..., Lotus Notes, Troubleshooting, Process Improvement, Technical Support, Invoicing, Software Documentation, Integration, System Administration, Security
Education
Texas State Technical College Waco 1999 — 2001
Associates Degree, Computer Systems Networking and Telecommunications
Texas State Technical College Waco 1993 — 1995
Associate's degree, Autotmotive
Santos Arturo Gamez's Convergys Experience February 2004 - March 2004
Job Civil Engineering Technician at Ambiotec Civil Engineering Group
Industry Civil Engineering
Experience
Ambiotec Civil Engineering Group March 2014 - Present
Plagar Engineering September 2006 - March 2014
Pizza Hut March 2006 - August 2006
Convergys February 2004 - March 2004
Skills
Civil Engineering, AutoCAD, Construction, Engineering, Water, Drainage, GIS, Microsoft Excel, PowerPoint, Civil Litigation, Process Improvement, Residential Homes, Construction Management
Education
University of Texas at Brownsville 2013 — 2016
Master's Degree, Master Degree in Education in Educational Technology
University of Texas at Brownsville 2008 — 2013
Bachelor of Applied Arts and Sciences, Education
Texas State Technical College 2004 — 2006
Double Associates, Drafting & Design Technology & GIS/GPS
Ambiotec Civil Engineering Group March 2014 - Present
Plagar Engineering September 2006 - March 2014
Pizza Hut March 2006 - August 2006
Convergys February 2004 - March 2004
Skills
Civil Engineering, AutoCAD, Construction, Engineering, Water, Drainage, GIS, Microsoft Excel, PowerPoint, Civil Litigation, Process Improvement, Residential Homes, Construction Management
Education
University of Texas at Brownsville 2013 — 2016
Master's Degree, Master Degree in Education in Educational Technology
University of Texas at Brownsville 2008 — 2013
Bachelor of Applied Arts and Sciences, Education
Texas State Technical College 2004 — 2006
Double Associates, Drafting & Design Technology & GIS/GPS
Ricardo Mancera, CCIE x2 #35946 Ricardo Mancera, CCIE x2 #35946's Convergys Experience February 1998 - November 2010
Job Technical Leader at Cisco
Industry Computer Networking
Experience
Cisco February 2014 - Present
Cisco Systems January 2011 - Present
Convergys February 1998 - November 2010
Kranon Mexico March 1996 - January 1998
IFE January 1993 - January 1994
SYSECSA Mexico January 1987 - January 1993
Skills
VXML, ISDN, SS7, C++, H.323, SIP, SNMP, CCNP, UCCE, Java, Unix, IVR, CCNA, Networking, Network Design, Troubleshooting, Telecommunications, TCP/IP, Switches, Cisco Technologies, Cisco Call Manager, Routing, CCIE Voice, CCIE R&S, CCNA Voice, CVP, CIM, CCXML, Spanish-English, Brazilian Portuguese, CTI, Pre-sales, CCIE, Integration, C#, QoS, Solaris, Telephony, OSPF, Cisco IOS, Network Architecture, BGP, IP, Mobile Devices, Routing Protocols, IPv6, RIP, Contact Centers
Education
Universidad Regiomontana, A.C. 1992 — 1996
Bachelor's Degree, Electronic and Control
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 1987 — 1990
High School, Electrical, Electronics and Communications Engineering
Cisco February 2014 - Present
Cisco Systems January 2011 - Present
Convergys February 1998 - November 2010
Kranon Mexico March 1996 - January 1998
IFE January 1993 - January 1994
SYSECSA Mexico January 1987 - January 1993
Skills
VXML, ISDN, SS7, C++, H.323, SIP, SNMP, CCNP, UCCE, Java, Unix, IVR, CCNA, Networking, Network Design, Troubleshooting, Telecommunications, TCP/IP, Switches, Cisco Technologies, Cisco Call Manager, Routing, CCIE Voice, CCIE R&S, CCNA Voice, CVP, CIM, CCXML, Spanish-English, Brazilian Portuguese, CTI, Pre-sales, CCIE, Integration, C#, QoS, Solaris, Telephony, OSPF, Cisco IOS, Network Architecture, BGP, IP, Mobile Devices, Routing Protocols, IPv6, RIP, Contact Centers
Education
Universidad Regiomontana, A.C. 1992 — 1996
Bachelor's Degree, Electronic and Control
Instituto Tecnológico y de Estudios Superiores de Monterrey / ITESM 1987 — 1990
High School, Electrical, Electronics and Communications Engineering
Gisell Zamora Gisell Zamora's Convergys Experience July 2010 - February 2011
Job Mortgage Processor at USAA and Vice President at Rogy Productions
Industry Financial Services
Experience
USAA July 2012 - Present
Rogy Productions September 2009 - Present
University of Texas at Brownsville December 2010 - May 2012
Convergys July 2010 - February 2011
Skills
Spanish-English, Bilingual Proficiency, Microsoft Office, Outlook, Windows, Mac, Interpersonal Skill, Self-driven, Superior Work Ethic, Great communications..., Customer Experience, Funding, Management, Loans, Team-oriented, Critical Thinking, Library, Time Management, Dependable Team Player, Highly detail oriented, Organization &..., Loan Servicing, Credit, Oral & Written..., Accounting, Underwriting, Close Attention to..., Mortgage Lending, Clerical Skills, Work Well Independently, Customer Service, Loan Origination, Spanish-speaking, Patience, Video Production, Residential Mortgages, Phone Etiquette, Cash Handling Experience, Prioritize Workload, Fast-paced, Mortgage Banking, Timely Decision Making, Spanish
Education
University of Texas at Brownsville 2009 — 2012
Bachelor of Arts, Major in Psychology with a Minor in Business Administration
Texas A&M University 2007 — 2009
Major in Psychology
USAA July 2012 - Present
Rogy Productions September 2009 - Present
University of Texas at Brownsville December 2010 - May 2012
Convergys July 2010 - February 2011
Skills
Spanish-English, Bilingual Proficiency, Microsoft Office, Outlook, Windows, Mac, Interpersonal Skill, Self-driven, Superior Work Ethic, Great communications..., Customer Experience, Funding, Management, Loans, Team-oriented, Critical Thinking, Library, Time Management, Dependable Team Player, Highly detail oriented, Organization &..., Loan Servicing, Credit, Oral & Written..., Accounting, Underwriting, Close Attention to..., Mortgage Lending, Clerical Skills, Work Well Independently, Customer Service, Loan Origination, Spanish-speaking, Patience, Video Production, Residential Mortgages, Phone Etiquette, Cash Handling Experience, Prioritize Workload, Fast-paced, Mortgage Banking, Timely Decision Making, Spanish
Education
University of Texas at Brownsville 2009 — 2012
Bachelor of Arts, Major in Psychology with a Minor in Business Administration
Texas A&M University 2007 — 2009
Major in Psychology
James Templer James Templer's Convergys Experience January 2009 - March 2009
Job Oil & Energy Professional
Industry Oil & Energy
Experience
Plo's Oil & Gas Services LP May 2012 - Present
Plo's Oil & Gas Services LP July 2011 - September 2011
Dixie Flag Manufacturing Company January 2011 - July 2011
Best Buy June 2010 - January 2011
Convergys January 2009 - March 2009
Walmart September 2008 - January 2009
Flying J Travel Plaza December 2006 - March 2007
Skills
Customer Service, Microsoft Office, Inventory Management, Microsoft Excel, Troubleshooting, Supervisory Skills, Microsoft Word, Sales, PowerPoint, Team Leadership, Customer Satisfaction, Leadership, Outlook, Training, Team Building, Management, Access, Process Improvement, Project Management, Time Management
Education
South West Texas Junior College 2009 — 2010
Texas A&M International University
Plo's Oil & Gas Services LP May 2012 - Present
Plo's Oil & Gas Services LP July 2011 - September 2011
Dixie Flag Manufacturing Company January 2011 - July 2011
Best Buy June 2010 - January 2011
Convergys January 2009 - March 2009
Walmart September 2008 - January 2009
Flying J Travel Plaza December 2006 - March 2007
Skills
Customer Service, Microsoft Office, Inventory Management, Microsoft Excel, Troubleshooting, Supervisory Skills, Microsoft Word, Sales, PowerPoint, Team Leadership, Customer Satisfaction, Leadership, Outlook, Training, Team Building, Management, Access, Process Improvement, Project Management, Time Management
Education
South West Texas Junior College 2009 — 2010
Texas A&M International University
Justin Ennis Justin Ennis's Convergys Experience August 2011 - Present
Job temp at Kelly Services
Industry Outsourcing/Offshoring
Experience
Convergys August 2011 - Present
Kelly Services July 2007 - Present
resource mfg June 2011 - July 2011
Elkay Manufacturing April 2008 - September 2009
Skills
Call Centers, Customer Experience, BPO, Contact Centers, Customer Satisfaction, Technical Support, Workforce Management, Service Delivery, Inbound Marketing, Outsourcing, Troubleshooting, Customer Service, Windows 7, Customer Retention, Computer Hardware
Education
Weber State University 2007 — 2010
Tarrant County College
Convergys August 2011 - Present
Kelly Services July 2007 - Present
resource mfg June 2011 - July 2011
Elkay Manufacturing April 2008 - September 2009
Skills
Call Centers, Customer Experience, BPO, Contact Centers, Customer Satisfaction, Technical Support, Workforce Management, Service Delivery, Inbound Marketing, Outsourcing, Troubleshooting, Customer Service, Windows 7, Customer Retention, Computer Hardware
Education
Weber State University 2007 — 2010
Tarrant County College
Andy Borja's Convergys Experience September 1999 - December 2000
Job QA Manager at Wasatch Product Development, LLC
Industry Cosmetics
Experience
Wasatch Product Development, LLC August 2007 - Present
Wasatch Product Development, LLC January 2004 - August 2007
Arup January 2002 - July 2004
Advanta Bank March 2001 - December 2003
ACS April 2000 - November 2001
Convergys September 1999 - December 2000
Nature’s Herbs/Twin Lab June 1998 - December 1999
LDS Church Temple Square August 1996 - February 1998
Skills
Quality Assurance, Microsoft Excel, Process Improvement, Training, Quality System, GMP, Quality Auditing, 21 CFR, CAPA, Change Control, SOP authoring, Lean Manufacturing, FDA, Inventory Management, Management, Manufacturing, Quality Control, Product Development, Regulatory Affairs, Validation, Sop, Auditing
Education
Taft College 1992 — 1994
Associate's degree
Taft College
Diploma; Associates; AA Degree, Liberal Arts; Management & Leadership Skills
Wasatch Product Development, LLC August 2007 - Present
Wasatch Product Development, LLC January 2004 - August 2007
Arup January 2002 - July 2004
Advanta Bank March 2001 - December 2003
ACS April 2000 - November 2001
Convergys September 1999 - December 2000
Nature’s Herbs/Twin Lab June 1998 - December 1999
LDS Church Temple Square August 1996 - February 1998
Skills
Quality Assurance, Microsoft Excel, Process Improvement, Training, Quality System, GMP, Quality Auditing, 21 CFR, CAPA, Change Control, SOP authoring, Lean Manufacturing, FDA, Inventory Management, Management, Manufacturing, Quality Control, Product Development, Regulatory Affairs, Validation, Sop, Auditing
Education
Taft College 1992 — 1994
Associate's degree
Taft College
Diploma; Associates; AA Degree, Liberal Arts; Management & Leadership Skills
Gabriela Trevino Gabriela Trevino's Convergys Experience January 2011 - August 2012
Job Law Intern at US Environmental Protection Agency (EPA)
Industry Public Relations and Communications
Experience
Washington´s Birthday Celebration Association January 2015 - April 2015
US Environmental Protection Agency (EPA) September 2014 - December 2014
US Forest Service May 2014 - August 2014
Washington's Birthday Celebration Association January 2014 - May 2014
Armani Exchange November 2013 - January 2014
Texas A&M International University August 2013 - December 2013
Convergys January 2011 - August 2012
Skills
Retail Sales, Retail, Sales, Customer Service, Facebook, Cashiering, Time Management, Social Media, Social Media Marketing, PowerPoint, Marketing, Social Networking, Event Planning, Advertising, Public Relations, Press Releases, Media Relations, Event Management, Editing, Email Marketing, Newsletters, Team Leadership
Education
Texas A&M International University 2010 — 2015
Bachelor of Arts (BA), Communications, 3.491
Universitat de les Illes Balears 2013 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies
Universidad de Murcia 2012 — 2013
Bachelor of Arts (BA), Communication and Media Studies
Washington´s Birthday Celebration Association January 2015 - April 2015
US Environmental Protection Agency (EPA) September 2014 - December 2014
US Forest Service May 2014 - August 2014
Washington's Birthday Celebration Association January 2014 - May 2014
Armani Exchange November 2013 - January 2014
Texas A&M International University August 2013 - December 2013
Convergys January 2011 - August 2012
Skills
Retail Sales, Retail, Sales, Customer Service, Facebook, Cashiering, Time Management, Social Media, Social Media Marketing, PowerPoint, Marketing, Social Networking, Event Planning, Advertising, Public Relations, Press Releases, Media Relations, Event Management, Editing, Email Marketing, Newsletters, Team Leadership
Education
Texas A&M International University 2010 — 2015
Bachelor of Arts (BA), Communications, 3.491
Universitat de les Illes Balears 2013 — 2013
Bachelor of Arts (B.A.), Communication and Media Studies
Universidad de Murcia 2012 — 2013
Bachelor of Arts (BA), Communication and Media Studies
Ahmad Sheikh Ahmad Ahmad Sheikh Ahmad's Convergys Experience January 1997 - March 2007
Job Sr. Engineer at Vantiv
Industry Information Technology and Services
Experience
Vantiv September 2012 - Present
Luxottica Retail June 2010 - September 2012
Fifth Third Bank March 2007 - July 2010
Fifth Third Bank March 2007 - March 2008
Convergys January 1997 - March 2007
Convergys 1996 - 2007
Convergys January 2000 - January 2002
Convergys January 1998 - January 2000
Convergys January 1996 - January 1998
Skills
Lotus Connections, Architecture, Design, implement,..., WebSphere Portal, IBM HTTP Server, WebSphere Application..., System Administration, Problem Solving, Quickr, Websphere, Web Methods, Middleware, MQ, Linux, UNIX, Jython, wsadmin, Shell Scripting, Unix, Perl, AIX, Oracle, Message Queue, Unix Shell Scripting, Architectures, Integration, Java Enterprise Edition, Weblogic, Web Services, Designs, Troubleshooting, PL/SQL, SOA, WebSphere MQ, Solaris, Enterprise Architecture
Education
Strayer University 2005 — 2008
Masters, Information Systems
Wright State University 1992 — 1996
Bachelors, Information Systems
Vantiv September 2012 - Present
Luxottica Retail June 2010 - September 2012
Fifth Third Bank March 2007 - July 2010
Fifth Third Bank March 2007 - March 2008
Convergys January 1997 - March 2007
Convergys 1996 - 2007
Convergys January 2000 - January 2002
Convergys January 1998 - January 2000
Convergys January 1996 - January 1998
Skills
Lotus Connections, Architecture, Design, implement,..., WebSphere Portal, IBM HTTP Server, WebSphere Application..., System Administration, Problem Solving, Quickr, Websphere, Web Methods, Middleware, MQ, Linux, UNIX, Jython, wsadmin, Shell Scripting, Unix, Perl, AIX, Oracle, Message Queue, Unix Shell Scripting, Architectures, Integration, Java Enterprise Edition, Weblogic, Web Services, Designs, Troubleshooting, PL/SQL, SOA, WebSphere MQ, Solaris, Enterprise Architecture
Education
Strayer University 2005 — 2008
Masters, Information Systems
Wright State University 1992 — 1996
Bachelors, Information Systems
Jeff Buchanan Jeff Buchanan's Convergys Experience March 2009 - April 2011
Job Insurance Consultant at Extraco Banks
Industry Insurance
Experience
Extraco Banks April 2011 - Present
Convergys March 2009 - April 2011
Waco ISD August 2007 - August 2010
Skills
Banking, Loans, Insurance, Credit, Risk Management, Credit Analysis, Leadership, Customer Service, Financial Risk, Loan Origination, Financial Services, Coaching, Retirement Planning, Financial Analysis, Sales, Public Speaking, Team Building
Education
Tarleton State University 2000 — 2002
Bachelor's of Science, Speech Communication
West High School 1993 — 1997
General, General Studies
Extraco Banks April 2011 - Present
Convergys March 2009 - April 2011
Waco ISD August 2007 - August 2010
Skills
Banking, Loans, Insurance, Credit, Risk Management, Credit Analysis, Leadership, Customer Service, Financial Risk, Loan Origination, Financial Services, Coaching, Retirement Planning, Financial Analysis, Sales, Public Speaking, Team Building
Education
Tarleton State University 2000 — 2002
Bachelor's of Science, Speech Communication
West High School 1993 — 1997
General, General Studies
Conrado Sosa Conrado Sosa's Convergys Experience April 2012 - May 2012
Job Spotify Community Influencer at Spotify
Industry Computer Networking
Experience
H&R Employment Solutions March 2014 - August 2014
Spotify September 2013 - October 2013
Convergys April 2012 - May 2012
Skills
Photography, Public Speaking, Public Relations, Digital Marketing, Online Marketing, HTML
Education
Texas A&M International University 2012 — 2014
Bachelor's Degree, Communication, General
H&R Employment Solutions March 2014 - August 2014
Spotify September 2013 - October 2013
Convergys April 2012 - May 2012
Skills
Photography, Public Speaking, Public Relations, Digital Marketing, Online Marketing, HTML
Education
Texas A&M International University 2012 — 2014
Bachelor's Degree, Communication, General
Sebastian Limon III's Convergys Experience June 2005 - August 2006
Job Sr. Recruiter at Blue Cross Blue Shield of Arizona
Industry Human Resources
Experience
Blue Cross Blue Shield of Arizona March 2014 - Present
VincentBenjamin September 2013 - February 2014
University of Phoenix September 2010 - August 2013
Certified Companies August 2007 - March 2010
Convergys June 2005 - August 2006
Skills
Recruiting, Employee Relations, Human Resources, Interviews, Sourcing, Temporary Staffing, Temporary Placement, Applicant Tracking..., Resume Writing, Employee Benefits, Adult Education, Higher Education, Personnel Management, Coaching, SDLC, Talent Acquisition
Education
University of Phoenix 2011 — 2014
MBA HRM, Human Resources Management
Texas A&M International University 2001 — 2005
Bachelor of Arts (B.A.), Psychology
Blue Cross Blue Shield of Arizona March 2014 - Present
VincentBenjamin September 2013 - February 2014
University of Phoenix September 2010 - August 2013
Certified Companies August 2007 - March 2010
Convergys June 2005 - August 2006
Skills
Recruiting, Employee Relations, Human Resources, Interviews, Sourcing, Temporary Staffing, Temporary Placement, Applicant Tracking..., Resume Writing, Employee Benefits, Adult Education, Higher Education, Personnel Management, Coaching, SDLC, Talent Acquisition
Education
University of Phoenix 2011 — 2014
MBA HRM, Human Resources Management
Texas A&M International University 2001 — 2005
Bachelor of Arts (B.A.), Psychology
Andrew Burkett Andrew Burkett's Convergys Experience October 2013 - Present
Job Customer Service Agent at Convergys
Industry Marketing and Advertising
Experience
Convergys October 2013 - Present
home April 2013 - Present
Harte-Hanks, Inc. 2011 - 2013
Staples October 2010 - August 2011
Skills
Computer Repair, Computer Building, Photoshop, Website Development, Social Media Marketing, Social Networking, Typing, Microsoft Office, Windows 2000, Windows XP Pro, Windows Vista, Windows 7, windows 8, Windows Server, Sales, Customer Service, Consumer Electronics, Electronics Repair, electronics installation, Cooking, Wireless Networking, Virtual DJ, Shoutcast, SAM Broadcaster
Education
James Bowie High School 1993 — 2005
Diploma, High School/Secondary Diplomas and Certificates
Texarkana College
Convergys October 2013 - Present
home April 2013 - Present
Harte-Hanks, Inc. 2011 - 2013
Staples October 2010 - August 2011
Skills
Computer Repair, Computer Building, Photoshop, Website Development, Social Media Marketing, Social Networking, Typing, Microsoft Office, Windows 2000, Windows XP Pro, Windows Vista, Windows 7, windows 8, Windows Server, Sales, Customer Service, Consumer Electronics, Electronics Repair, electronics installation, Cooking, Wireless Networking, Virtual DJ, Shoutcast, SAM Broadcaster
Education
James Bowie High School 1993 — 2005
Diploma, High School/Secondary Diplomas and Certificates
Texarkana College
Chad Judkins Chad Judkins's Convergys Experience April 2006 - May 2011
Job Team Manager, Tech Support at Apple
Industry Telecommunications
Experience
Apple July 2013 - Present
Comcast Cable May 2011 - June 2013
Convergys April 2006 - May 2011
Domino's Pizza January 1998 - June 2006
Skills
Call Centers, Troubleshooting, Technical Support, Training, Customer Service, Customer Satisfaction, Customer Retention, Telephony, Human Resources, Workforce Management, Avaya, Computer Network..., Sales, Coaching, Management, Customer Experience, Help Desk Support, VoIP, Telecommunications, Time Management, Contact Centers, Software Documentation, Broadband, Leadership, Sales Operations, Sales Management, Customer Service..., Routers, Employee Relations, Performance Management, Cross-functional Team..., Ethernet, IP, Switches, TCP/IP, Escalations Management, Network Design, Cabling, Wireless, Call Center Development, Networking, Client Relations Skills, Staff Development, Cisco Technologies, Computer Hardware, Vendor Management, IEX, Wireless Networking, Ramp-up, Leadership Development
Education
Tennessee Technological University 1998 — 1999
A+ Certification, Computer Installation and Repair Technology/Technician
Warren County High School McMinnville TN 1994 — 1998
H.S. Diploma
Apple July 2013 - Present
Comcast Cable May 2011 - June 2013
Convergys April 2006 - May 2011
Domino's Pizza January 1998 - June 2006
Skills
Call Centers, Troubleshooting, Technical Support, Training, Customer Service, Customer Satisfaction, Customer Retention, Telephony, Human Resources, Workforce Management, Avaya, Computer Network..., Sales, Coaching, Management, Customer Experience, Help Desk Support, VoIP, Telecommunications, Time Management, Contact Centers, Software Documentation, Broadband, Leadership, Sales Operations, Sales Management, Customer Service..., Routers, Employee Relations, Performance Management, Cross-functional Team..., Ethernet, IP, Switches, TCP/IP, Escalations Management, Network Design, Cabling, Wireless, Call Center Development, Networking, Client Relations Skills, Staff Development, Cisco Technologies, Computer Hardware, Vendor Management, IEX, Wireless Networking, Ramp-up, Leadership Development
Education
Tennessee Technological University 1998 — 1999
A+ Certification, Computer Installation and Repair Technology/Technician
Warren County High School McMinnville TN 1994 — 1998
H.S. Diploma
Jimmy Freeman Jimmy Freeman's Convergys Experience March 2009 - August 2009
Job Director of Sports at SHAPE Youth Club
Industry Hospital & Health Care
Experience
SHAPE Youth Club June 2015 - Present
City of Temple, TX January 2014 - Present
Baylor Scott & White Healthcare November 2010 - Present
Youth Football Coaches Association June 2010 - 2013
Temple Independent School District September 2010 - December 2010
Quick Return Tax Services January 2009 - March 2010
Convergys March 2009 - August 2009
Sprint Nextel January 2008 - November 2008
AAFES (McChord AFB, WA) The Exchange May 2007 - January 2008
Walmart Distribution January 2006 - March 2007
Skills
Call Centers, Training, Customer Satisfaction, Customer Service, Leadership, Coaching, Management, Process Improvement, HIPAA, Human Resources, Microsoft Office, Microsoft Excel, Telephone Skills, Data Entry, Team Building, Medical Terminology, Access, Sales Operations, Sales, Outlook, Microsoft Word, PowerPoint, Supervisory Skills, Healthcare, Leadership Development, Healthcare Management, Medical Records, Hospitals, Appointment Scheduling, Team Leadership, Epic Systems, Supervisory Experience, Customer Service..., Call Center, Mentoring Of Staff, Employee Training, Managed Care, Troubleshooting, Conflict Resolution, Phone Etiquette, Medicare, Kronos, Customer Experience, A3, 5S, Lean Tools, Avaya Communication..., Non-profit..., Non-profit Volunteering, Non-Violent Crisis...
Education
Temple College 2010 — 2011
Education
Texas State Technical College Waco 2005 — 2006
CNS
Temple High School 2001 — 2005
Texas Scholar
SHAPE Youth Club June 2015 - Present
City of Temple, TX January 2014 - Present
Baylor Scott & White Healthcare November 2010 - Present
Youth Football Coaches Association June 2010 - 2013
Temple Independent School District September 2010 - December 2010
Quick Return Tax Services January 2009 - March 2010
Convergys March 2009 - August 2009
Sprint Nextel January 2008 - November 2008
AAFES (McChord AFB, WA) The Exchange May 2007 - January 2008
Walmart Distribution January 2006 - March 2007
Skills
Call Centers, Training, Customer Satisfaction, Customer Service, Leadership, Coaching, Management, Process Improvement, HIPAA, Human Resources, Microsoft Office, Microsoft Excel, Telephone Skills, Data Entry, Team Building, Medical Terminology, Access, Sales Operations, Sales, Outlook, Microsoft Word, PowerPoint, Supervisory Skills, Healthcare, Leadership Development, Healthcare Management, Medical Records, Hospitals, Appointment Scheduling, Team Leadership, Epic Systems, Supervisory Experience, Customer Service..., Call Center, Mentoring Of Staff, Employee Training, Managed Care, Troubleshooting, Conflict Resolution, Phone Etiquette, Medicare, Kronos, Customer Experience, A3, 5S, Lean Tools, Avaya Communication..., Non-profit..., Non-profit Volunteering, Non-Violent Crisis...
Education
Temple College 2010 — 2011
Education
Texas State Technical College Waco 2005 — 2006
CNS
Temple High School 2001 — 2005
Texas Scholar
Summer Sims Summer Sims's Convergys Experience September 2014 - Present
Job Billing Analyst at Convergys
Industry Retail
Experience
Convergys September 2014 - Present
Rock Your Curves April 2014 - Present
Kroger April 2013 - Present
Alpine Access March 2011 - April 2012
Archbrook Laguna, LLC April 2010 - December 2010
Ryla Teleservices October 2009 - April 2010
NOVO 1 July 2007 - September 2008
Torco Inc June 2006 - June 2007
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Experience, BPO, Technical Support, Customer Service, Contact Centers, Data Entry, Troubleshooting, Customer Support, Customer Retention, Invoicing, Call Centers, Microsoft Excel, Microsoft Office, Outlook, Retail, Team Building, Training, Leadership, Microsoft Word, Team Leadership
Education
Career Centers of Texas 2005 — 2006
Diploma, Computer Business, 4.0
Tarrant County College 2002 — 2002
Diploma, Office Administration
Convergys September 2014 - Present
Rock Your Curves April 2014 - Present
Kroger April 2013 - Present
Alpine Access March 2011 - April 2012
Archbrook Laguna, LLC April 2010 - December 2010
Ryla Teleservices October 2009 - April 2010
NOVO 1 July 2007 - September 2008
Torco Inc June 2006 - June 2007
Skills
Call Center, Workforce Management, Customer Satisfaction, Customer Experience, BPO, Technical Support, Customer Service, Contact Centers, Data Entry, Troubleshooting, Customer Support, Customer Retention, Invoicing, Call Centers, Microsoft Excel, Microsoft Office, Outlook, Retail, Team Building, Training, Leadership, Microsoft Word, Team Leadership
Education
Career Centers of Texas 2005 — 2006
Diploma, Computer Business, 4.0
Tarrant County College 2002 — 2002
Diploma, Office Administration
Joyce McCutcheon Joyce McCutcheon's Convergys Experience 2010 - 2012
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2010 - 2012
Skills
Customer Service
Education
Tennessee State University 1975 — 1984
Bachelor's Degree, Sociology, 3.0
Convergys 2010 - 2012
Skills
Customer Service
Education
Tennessee State University 1975 — 1984
Bachelor's Degree, Sociology, 3.0
Simrat Singh's Convergys Experience September 2005 - June 2006
Job ToysRus /Consultant at HCL Technologies (Infrastructure Services Division)
Industry Retail
Experience
HCL Technologies (Infrastructure Services Division) January 2014 - Present
Toys R Us 2011 - 2015
HCL Technologies (Infrastructure Services Division) August 2011 - December 2013
Verizon Business April 2010 - July 2011
NexTag Software & Services February 2007 - April 2010
vCustomer July 2006 - January 2007
Convergys September 2005 - June 2006
Skills
ITIL, Networking, Troubleshooting, Linux, Leadership, CCNA, Routers, Servers, Technical Support, Unix, Vendor Management, Service Delivery, Requirements Analysis, Data Center, OSPF
Education
Symbiosis institute of Management Studies 2007 — 2009
MBA in IT, Management subjects
Visvesvaraya Technological University 2001 — 2005
B.E, Computer Science
Guru Nanak Public School 2000 — 2001
Higher Education, Non-Medical
G.T.B 3rd Cent Public School,New Delhi 1998 — 1999
Secondary Education, C.B.S.E
HCL Technologies (Infrastructure Services Division) January 2014 - Present
Toys R Us 2011 - 2015
HCL Technologies (Infrastructure Services Division) August 2011 - December 2013
Verizon Business April 2010 - July 2011
NexTag Software & Services February 2007 - April 2010
vCustomer July 2006 - January 2007
Convergys September 2005 - June 2006
Skills
ITIL, Networking, Troubleshooting, Linux, Leadership, CCNA, Routers, Servers, Technical Support, Unix, Vendor Management, Service Delivery, Requirements Analysis, Data Center, OSPF
Education
Symbiosis institute of Management Studies 2007 — 2009
MBA in IT, Management subjects
Visvesvaraya Technological University 2001 — 2005
B.E, Computer Science
Guru Nanak Public School 2000 — 2001
Higher Education, Non-Medical
G.T.B 3rd Cent Public School,New Delhi 1998 — 1999
Secondary Education, C.B.S.E
Juan J. Garza III's Convergys Experience January 2005 - January 2007
Job Operations at Clutch Ground Logistics
Industry Transportation/Trucking/Railroad
Experience
Clutch Ground Logistics July 2014 - Present
C.H. Robinson November 2013 - July 2014
EBG Cargo August 2013 - November 2013
KATCO February 2013 - August 2013
EBG Cargo June 2012 - February 2013
MS Project Pros June 2011 - June 2012
Creative Broadband Solutions January 2007 - August 2010
Convergys January 2005 - January 2007
Skills
Social Media Marketing, Statistics, Microsoft Excel, SPSS, Market Research, Marketing, Marketing Management, Marketing Budget..., SEO, Web Analytics, Web Project Management, Qualitative Research, Quantitative Research, Digital Marketing, Product Marketing, Market Analysis, Email Marketing, Strategy Implementation, Customer Analysis, Web Development, CDL Class A, Trucking, Truckload, LTL, Carrier Services
Education
Texas A&M International University 2010 — 2012
Bachelors, Business Administration; Marketing
Clutch Ground Logistics July 2014 - Present
C.H. Robinson November 2013 - July 2014
EBG Cargo August 2013 - November 2013
KATCO February 2013 - August 2013
EBG Cargo June 2012 - February 2013
MS Project Pros June 2011 - June 2012
Creative Broadband Solutions January 2007 - August 2010
Convergys January 2005 - January 2007
Skills
Social Media Marketing, Statistics, Microsoft Excel, SPSS, Market Research, Marketing, Marketing Management, Marketing Budget..., SEO, Web Analytics, Web Project Management, Qualitative Research, Quantitative Research, Digital Marketing, Product Marketing, Market Analysis, Email Marketing, Strategy Implementation, Customer Analysis, Web Development, CDL Class A, Trucking, Truckload, LTL, Carrier Services
Education
Texas A&M International University 2010 — 2012
Bachelors, Business Administration; Marketing
Tiffany Francis Tiffany Francis's Convergys Experience September 2004 - July 2008
Job Placement Coordinator at Teachers R’ Us Educational Placement Agency
Industry Consumer Services
Experience
Teachers R Us Staffing August 2014 - Present
Altisource March 2014 - August 2014
FORTIS Colleges and Institutes January 2012 - March 2014
BMW Group November 2009 - July 2012
Barrett, Fasig & Brooks August 2008 - August 2009
Convergys September 2004 - July 2008
Skills
Administrative..., Paralegals, Customer Service, Marketing, Sales, Account Management, New Business Development, Sales Management, Cold Calling, Salesforce.com, Direct Sales, Sales Process, Lead Generation, Team Building, Customer Satisfaction, Business Development, Microsoft Office
Education
Valdosta State University 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Police Science
Tallahassee Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Legal Assistant/Paralegal
Teachers R Us Staffing August 2014 - Present
Altisource March 2014 - August 2014
FORTIS Colleges and Institutes January 2012 - March 2014
BMW Group November 2009 - July 2012
Barrett, Fasig & Brooks August 2008 - August 2009
Convergys September 2004 - July 2008
Skills
Administrative..., Paralegals, Customer Service, Marketing, Sales, Account Management, New Business Development, Sales Management, Cold Calling, Salesforce.com, Direct Sales, Sales Process, Lead Generation, Team Building, Customer Satisfaction, Business Development, Microsoft Office
Education
Valdosta State University 2014 — 2016
Bachelor of Applied Science (B.A.Sc.), Criminal Justice/Police Science
Tallahassee Community College 2009 — 2011
Associate of Arts and Sciences (A.A.S.), Legal Assistant/Paralegal
Javier Silguero Javier Silguero's Convergys Experience November 2004 - July 2012
Job Customer Care Representitive
Industry Outsourcing/Offshoring
Experience
Convergys November 2004 - July 2012
Education
Texas State Technical College 2003 — 2004
certificate, Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician
Convergys November 2004 - July 2012
Education
Texas State Technical College 2003 — 2004
certificate, Heating, Ventilation, Air Conditioning and Refrigeration Engineering Technology/Technician
Amanda Killian Amanda Killian's Convergys Experience June 2011 - February 2012
Job Student at Strayer University (VA)
Industry Marketing and Advertising
Experience
Murphy Oil March 2014 - August 2014
Walmart November 2013 - March 2014
Convergys June 2011 - February 2012
Jack-B-Quick June 2008 - March 2009
Mighty Auto Parts June 2005 - July 2007
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Social Media, Public Speaking, Teamwork, Social Networking, Marketing, Social Media Marketing, Research, English, Facebook, Time Management, Advertising, Accounting, Inventory Management, Marketing Communications, Sales, Retail, Customer Satisfaction, Accounts Payable, Account Management
Education
Strayer University-North Carolina 2012 — 2013
•Associate’s, Marketing, 2.75
Murphy Oil March 2014 - August 2014
Walmart November 2013 - March 2014
Convergys June 2011 - February 2012
Jack-B-Quick June 2008 - March 2009
Mighty Auto Parts June 2005 - July 2007
Skills
Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Customer Service, Social Media, Public Speaking, Teamwork, Social Networking, Marketing, Social Media Marketing, Research, English, Facebook, Time Management, Advertising, Accounting, Inventory Management, Marketing Communications, Sales, Retail, Customer Satisfaction, Accounts Payable, Account Management
Education
Strayer University-North Carolina 2012 — 2013
•Associate’s, Marketing, 2.75
Sagi Sinai-Glazer Sagi Sinai-Glazer's Convergys Experience December 2005 - December 2006
Job Senior Software Engineer at Immersion Corporation
Industry Computer Software
Experience
Immersion Corporation October 2015 - Present
Ericsson August 2013 - September 2015
Marvell Israel Ltd. September 2009 - August 2013
Marvell Israel Ltd. January 2007 - September 2009
Convergys December 2005 - December 2006
Skills
Object Oriented Design, Software Design, OO Software Development, Software Development, Java, C#, .NET, C++, VB.NET, Groovy, Shell Scripting, Perl, JSON, REST, JUnit, Visual Studio, IntelliJ IDEA, Eclipse, Jenkins, Continuous Integration, Software Engineering, Object Oriented Systems, Object Oriented Modeling, Agile Methodologies, Scrum, Code Review, Git, ClearCase, Android, Linux, Design Patterns, Debugging, Multithreading, DevOps, Automation, Validation, Software Project..., Team Leadership, Team Building, Team Management, Interpersonal Leadership, Interpersonal..., Cellular Communications, GSM, UMTS, LTE, SQL, Databases, MFC, TCP/IP
Education
Tel Aviv University 2007 — 2011
MA, Master of Business Administration (MBA)
The Academic College of Tel-Aviv, Yaffo 2001 — 2004
BA, Computer Science
Immersion Corporation October 2015 - Present
Ericsson August 2013 - September 2015
Marvell Israel Ltd. September 2009 - August 2013
Marvell Israel Ltd. January 2007 - September 2009
Convergys December 2005 - December 2006
Skills
Object Oriented Design, Software Design, OO Software Development, Software Development, Java, C#, .NET, C++, VB.NET, Groovy, Shell Scripting, Perl, JSON, REST, JUnit, Visual Studio, IntelliJ IDEA, Eclipse, Jenkins, Continuous Integration, Software Engineering, Object Oriented Systems, Object Oriented Modeling, Agile Methodologies, Scrum, Code Review, Git, ClearCase, Android, Linux, Design Patterns, Debugging, Multithreading, DevOps, Automation, Validation, Software Project..., Team Leadership, Team Building, Team Management, Interpersonal Leadership, Interpersonal..., Cellular Communications, GSM, UMTS, LTE, SQL, Databases, MFC, TCP/IP
Education
Tel Aviv University 2007 — 2011
MA, Master of Business Administration (MBA)
The Academic College of Tel-Aviv, Yaffo 2001 — 2004
BA, Computer Science
Jamesia Riddle Jamesia Riddle's Convergys Experience May 2010 - December 2011
Job Customer Service Specialist for Serene Care
Industry Consumer Services
Experience
Serene Care March 2004 - Present
Alliance Data August 2011 - April 2013
Convergys May 2010 - December 2011
Skills
Customer Satisfaction, Customer Experience, Customer Service, Customer Retention, Organizational..., Team Leadership, Educational Leadership, Proficient Typing Skills, Phone Etiquette, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Predictive Dialers, Call Center Development, Work in A Fast Paced..., Fast Track, Highly detail oriented, Communication Skills, Fax, Electronic Filing, Filing, Flexible Schedule, Dependable Team Player, Team-oriented, Strategic Planning, Customer Oriented, Customer Support, Skip Tracing, Creative Problem Solving, Credit Card Transaction...
Education
The University of Texas at Arlington 2012 — 2014
BSN, Registered Nursing/Registered Nurse
Texas Southern University 2008 — 2011
Bachelor's degree, Biology, General
Serene Care March 2004 - Present
Alliance Data August 2011 - April 2013
Convergys May 2010 - December 2011
Skills
Customer Satisfaction, Customer Experience, Customer Service, Customer Retention, Organizational..., Team Leadership, Educational Leadership, Proficient Typing Skills, Phone Etiquette, Microsoft Office, Microsoft Word, Microsoft Excel, PowerPoint, Predictive Dialers, Call Center Development, Work in A Fast Paced..., Fast Track, Highly detail oriented, Communication Skills, Fax, Electronic Filing, Filing, Flexible Schedule, Dependable Team Player, Team-oriented, Strategic Planning, Customer Oriented, Customer Support, Skip Tracing, Creative Problem Solving, Credit Card Transaction...
Education
The University of Texas at Arlington 2012 — 2014
BSN, Registered Nursing/Registered Nurse
Texas Southern University 2008 — 2011
Bachelor's degree, Biology, General
Kenneth Benton Kenneth Benton's Convergys Experience August 2013 - Present
Job Licensed Health Insurance Agent at Convergys
Industry Telecommunications
Experience
Convergys August 2013 - Present
T-Mobile July 2013 - Present
Sprint August 2010 - October 2012
Skills
Sales, Credit, Cellular Communications, Telecommunications, Call Centers, Customer Retention, Customer Satisfaction, Customer Experience, Direct Sales, Process Improvement, VoIP, Customer Service
Education
ITT Technical Institue 1984 — 1986
Associate of Arts and Sciences (A.A.S.), Electronics Technology/Technician
Taylor Business Institute 1984 — 1984
Associate of Arts and Sciences (A.A.S.), Electronics Engineering Technology
Dunbar Vocational High 1976 — 1979
G.E.D
Convergys August 2013 - Present
T-Mobile July 2013 - Present
Sprint August 2010 - October 2012
Skills
Sales, Credit, Cellular Communications, Telecommunications, Call Centers, Customer Retention, Customer Satisfaction, Customer Experience, Direct Sales, Process Improvement, VoIP, Customer Service
Education
ITT Technical Institue 1984 — 1986
Associate of Arts and Sciences (A.A.S.), Electronics Technology/Technician
Taylor Business Institute 1984 — 1984
Associate of Arts and Sciences (A.A.S.), Electronics Engineering Technology
Dunbar Vocational High 1976 — 1979
G.E.D
Jacquline Maxwell Jacquline Maxwell's Convergys Experience March 2014 - September 2014
Job Sr. Customer Service Repsentative (MetLife) Human Resource Grad Student at Strayer University
Industry Public Relations and Communications
Experience
North Carolina A&T State University January 2013 - Present
McDonald's Corporation June 2011 - Present
Convergys March 2014 - September 2014
Black Network Television July 2013 - August 2013
Skills
Facebook, Social Networking, Final Cut Pro, AP Style, Blogging, Press Releases, Video Production, Creative Writing, Social Media, MS Office, YouTube, Publicity, iMovie, Media Relations, Blogger, PowerPoint, Strategic Communications, Social Media Measurement, Event Planning, InDesign, WordPress, AMYSIS, HIPPA, Mobius, Avaya, Soft Skills, MAGIC, BB&T LOCKBOX, Customer Service, Property & Casualty..., Medicare Replacement..., Medicare Part D
Education
Strayer University 2014 — 2016
Master of Business Administration (M.B.A.), Human Resources Management and Services
North Carolina Agricultural and Technical State University 2011 — 2013
Bachelor of Science (BS), Mass Communication/Media Studies
North Carolina A&T State University January 2013 - Present
McDonald's Corporation June 2011 - Present
Convergys March 2014 - September 2014
Black Network Television July 2013 - August 2013
Skills
Facebook, Social Networking, Final Cut Pro, AP Style, Blogging, Press Releases, Video Production, Creative Writing, Social Media, MS Office, YouTube, Publicity, iMovie, Media Relations, Blogger, PowerPoint, Strategic Communications, Social Media Measurement, Event Planning, InDesign, WordPress, AMYSIS, HIPPA, Mobius, Avaya, Soft Skills, MAGIC, BB&T LOCKBOX, Customer Service, Property & Casualty..., Medicare Replacement..., Medicare Part D
Education
Strayer University 2014 — 2016
Master of Business Administration (M.B.A.), Human Resources Management and Services
North Carolina Agricultural and Technical State University 2011 — 2013
Bachelor of Science (BS), Mass Communication/Media Studies
Sade Barr Sade Barr's Convergys Experience August 2007 - December 2009
Job Loan Modification UnderwriterFannie Mae at EverBank
Industry Banking
Experience
EverBank May 2013 - Present
Bank of America September 2010 - April 2013
Emergency Dispatcher December 2009 - May 2010
Convergys August 2007 - December 2009
Education
Strayer University-Florida 2011 — 2013
Associate's degree, Business Administration and Management, General
EverBank May 2013 - Present
Bank of America September 2010 - April 2013
Emergency Dispatcher December 2009 - May 2010
Convergys August 2007 - December 2009
Education
Strayer University-Florida 2011 — 2013
Associate's degree, Business Administration and Management, General
Franchelle Irving Franchelle Irving's Convergys Experience February 2008 - February 2009
Job Central Dispatcher at Sprint Sand & Clay, LLC (The Sprint Companies)
Industry Renewables & Environment
Experience
Sprint Sand & Clay, LLC April 2010 - Present
Sprint Sand & Clay, LLC April 2010 - July 2010
Convergys February 2008 - February 2009
Convergys March 2006 - February 2008
Skills
Call Center, Customer Satisfaction, PeopleSoft, Customer Retention, Lotus Notes, Customer Experience, Customer Service, Data Entry, Team Management, Coaching, Process Improvement, Troubleshooting, Software Documentation, Team Leadership, Team Building, Call Centers, Leadership, Budgets, Vendor Management, Sales Management, Recruiting, Account Management, Leadership Development, Analysis, Training, Operations Management, Contract Negotiation, Sales, Microsoft Excel, Strategic Planning, Employee Relations, New Business Development, Change Management, Contract Management, Process Scheduler, Supervisory Skills, Outlook, Human Resources
Education
University of Houston-Downtown 2006 — 2007
Business Management
Texas Southern University 2000 — 2005
Business Management
Humble High School 1996 — 2000
Sprint Sand & Clay, LLC April 2010 - Present
Sprint Sand & Clay, LLC April 2010 - July 2010
Convergys February 2008 - February 2009
Convergys March 2006 - February 2008
Skills
Call Center, Customer Satisfaction, PeopleSoft, Customer Retention, Lotus Notes, Customer Experience, Customer Service, Data Entry, Team Management, Coaching, Process Improvement, Troubleshooting, Software Documentation, Team Leadership, Team Building, Call Centers, Leadership, Budgets, Vendor Management, Sales Management, Recruiting, Account Management, Leadership Development, Analysis, Training, Operations Management, Contract Negotiation, Sales, Microsoft Excel, Strategic Planning, Employee Relations, New Business Development, Change Management, Contract Management, Process Scheduler, Supervisory Skills, Outlook, Human Resources
Education
University of Houston-Downtown 2006 — 2007
Business Management
Texas Southern University 2000 — 2005
Business Management
Humble High School 1996 — 2000
Shawntell Carter Shawntell Carter's Convergys Experience May 2012 - Present
Job Sales and Services Rep III at Convergys
Industry Consumer Services
Experience
Convergys May 2012 - Present
Regions Financial Corporation May 2007 - May 2009
After Hours Formalwear May 2006 - May 2007
OfficeMax Warehouse April 2005 - April 2006
Target March 2002 - March 2005
Sears Home Services February 1999 - February 2002
Skills
Banking, Customer Service, Management, Sales, Leadership, Microsoft Word, Retail Banking, PowerPoint, Technical Support, Teaching, Coaching
Education
Strayer University 2009 — 2013
Master's Degree, Human Resources Management, 3.5
University of South Alabama 1998 — 2002
Bachelor's Degree, Criminal Justice and Psychology, 3.0
Convergys May 2012 - Present
Regions Financial Corporation May 2007 - May 2009
After Hours Formalwear May 2006 - May 2007
OfficeMax Warehouse April 2005 - April 2006
Target March 2002 - March 2005
Sears Home Services February 1999 - February 2002
Skills
Banking, Customer Service, Management, Sales, Leadership, Microsoft Word, Retail Banking, PowerPoint, Technical Support, Teaching, Coaching
Education
Strayer University 2009 — 2013
Master's Degree, Human Resources Management, 3.5
University of South Alabama 1998 — 2002
Bachelor's Degree, Criminal Justice and Psychology, 3.0
Ashish Gawade Ashish Gawade's Convergys Experience 2010 - 2012
Job Sr. .NET / WPF / Silverlight Developer
Industry Information Technology and Services
Experience
Nowcom 2014 - Present
AccessData 2012 - 2013
Convergys 2010 - 2012
Federal APD 2010 - 2010
Life Technologies 2009 - 2010
Infosys 2005 - 2007
Skills
WPF, XAML, Silverlight, .NET, C#, VB.NET, Expression Blend, Telerik, WCF, LINQ, SharePoint, Google Analytics, TFS, Tortoise SVN, VSS, AJAX, ASP.NET MVC, Web Applications, ASP.NET, XML
Education
Texas A&M University 2007 — 2008
Master's degree, Management Information Systems and Services
University of Mumbai 2001 — 2005
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
Nowcom 2014 - Present
AccessData 2012 - 2013
Convergys 2010 - 2012
Federal APD 2010 - 2010
Life Technologies 2009 - 2010
Infosys 2005 - 2007
Skills
WPF, XAML, Silverlight, .NET, C#, VB.NET, Expression Blend, Telerik, WCF, LINQ, SharePoint, Google Analytics, TFS, Tortoise SVN, VSS, AJAX, ASP.NET MVC, Web Applications, ASP.NET, XML
Education
Texas A&M University 2007 — 2008
Master's degree, Management Information Systems and Services
University of Mumbai 2001 — 2005
Bachelor of Engineering (B.E.), Electrical and Electronics Engineering
Ashley Mclaurin Ashley Mclaurin's Convergys Experience January 2008 - August 2009
Job Fulfillment Supervisor at Hart Energy Publishing
Industry Oil & Energy
Experience
Hart Energy Publishing July 2014 - Present
Hart Energy Publishing October 2013 - July 2014
Hart Energy Publishing November 2012 - October 2013
Texas Southern University September 2011 - May 2012
PreCash May 2010 - September 2011
Convergys January 2008 - August 2009
Skills
Silverpop Engage, PhpMyAdmin, Customer Service, Electronic Payment..., Supervisory Skills, Microsoft Excel, Data Entry, Multi Tasking, Deadline Driven, Microsoft Word, Accounts Receivable, PowerPoint, Receptionist Duties, Accounts Payable, Telemarketing, Work At Home, Computers, Access, Typing, Call Center, Account Reconciliation, Cash Register, PeopleSoft, Call Centers, Training, Billing Process, Outlook, Marketing, Analysis
Education
University of Phoenix 2013 — 2015
Business Administration and Management, General
Texas Southern University 2010 — 2012
Tulsa Community College
Associate's degree, Education
booker t washington
Hart Energy Publishing July 2014 - Present
Hart Energy Publishing October 2013 - July 2014
Hart Energy Publishing November 2012 - October 2013
Texas Southern University September 2011 - May 2012
PreCash May 2010 - September 2011
Convergys January 2008 - August 2009
Skills
Silverpop Engage, PhpMyAdmin, Customer Service, Electronic Payment..., Supervisory Skills, Microsoft Excel, Data Entry, Multi Tasking, Deadline Driven, Microsoft Word, Accounts Receivable, PowerPoint, Receptionist Duties, Accounts Payable, Telemarketing, Work At Home, Computers, Access, Typing, Call Center, Account Reconciliation, Cash Register, PeopleSoft, Call Centers, Training, Billing Process, Outlook, Marketing, Analysis
Education
University of Phoenix 2013 — 2015
Business Administration and Management, General
Texas Southern University 2010 — 2012
Tulsa Community College
Associate's degree, Education
booker t washington
Seamus McCarthy Seamus McCarthy's Convergys Experience December 2006 - December 2007
Job IT Instructor at TechSkills of California
Industry Computer & Network Security
Experience
TechSkills of California May 2012 - Present
TechSkills of Sacramento June 2011 - Present
Convergys December 2006 - December 2007
Skills
A+ Certified, DHCP, Software Installation, Call Centers, XP, Windows 7, Operating Systems, Troubleshooting, Windows, Computer Hardware, Network Administration, Technical Support, DNS, Windows Server, Active Directory, System Administration, Wireless Networking
Education
TechSkills of Sacramento 2011 — 2012
TechSkills of California May 2012 - Present
TechSkills of Sacramento June 2011 - Present
Convergys December 2006 - December 2007
Skills
A+ Certified, DHCP, Software Installation, Call Centers, XP, Windows 7, Operating Systems, Troubleshooting, Windows, Computer Hardware, Network Administration, Technical Support, DNS, Windows Server, Active Directory, System Administration, Wireless Networking
Education
TechSkills of Sacramento 2011 — 2012
Priyanshu Walia's Convergys Experience March 2004 - December 2006
Job Associate Project Lead Premium Professional Service Group
Industry Computer Software
Experience
Cvent March 2010 - April 2014
Max New York Life Insurance Co. Ltd September 2008 - September 2009
HCL BPO December 2006 - September 2008
Convergys March 2004 - December 2006
Skills
Salesforce.com, CRM, Team Management, Lead Generation, Business Development, Competitive Analysis, Account Management, Market Research, SaaS, Business Analysis, Enterprise Software, Business Intelligence, Analytics, New Business Development, Sales, Key Account Management, Training
Education
Symbiosis institute of Management Studies 2007 — 2009
PGDIB, International Business
Board of Technical of Education 2003 — 2007
Diploma, Civil Engg
Cvent March 2010 - April 2014
Max New York Life Insurance Co. Ltd September 2008 - September 2009
HCL BPO December 2006 - September 2008
Convergys March 2004 - December 2006
Skills
Salesforce.com, CRM, Team Management, Lead Generation, Business Development, Competitive Analysis, Account Management, Market Research, SaaS, Business Analysis, Enterprise Software, Business Intelligence, Analytics, New Business Development, Sales, Key Account Management, Training
Education
Symbiosis institute of Management Studies 2007 — 2009
PGDIB, International Business
Board of Technical of Education 2003 — 2007
Diploma, Civil Engg
Jomoso Wilson's Convergys Experience October 2003 - March 2004
Job Educator (high school)
Industry Education Management
Experience
LMISD August 2015 - Present
Revention March 2015 - Present
AT&T November 2012 - March 2015
Distinctive Soles February 2012 - August 2014
Finish Line April 2012 - October 2012
Brock November 2011 - February 2012
Verizon Wireless June 2005 - April 2009
ChaseCom April 2005 - August 2005
Convergys October 2003 - March 2004
Kellogg Brown & Root April 1998 - January 2000
Skills
Troubleshooting, Outlook, Blackberry, XP, Software Installation, Direct Sales, Online Marketing, Shipping/receiving, Inventory Control, Inventory Management, Wireless Networking, Call Center, Customer Satisfaction, Computer Hardware, Telecommunications, Wireless, Windows, Technical Support, Networking, Customer Experience, Windows 7, Team Leadership, Windows Vista, Leadership, Firewalls, Hardware, VoIP, Cellular Communications, Computer Network..., Mobile Devices, Help Desk Support, Mobile Technology, Operating Systems, Employee Training, Blackberry Enterprise..., Customer Service, Active Directory, Sales, Windows XP, Vendor Management, Call Centers, Customer Retention, Distribution Center..., Software Documentation, System Deployment, TCP/IP
Education
University of Phoenix 2010 — 2013
Bachelor of Science (BS), Environmental Science
College of the Mainland 2009 — 2010
Education
Texas State Technical College 1997 — 1998
OSHA
LMISD August 2015 - Present
Revention March 2015 - Present
AT&T November 2012 - March 2015
Distinctive Soles February 2012 - August 2014
Finish Line April 2012 - October 2012
Brock November 2011 - February 2012
Verizon Wireless June 2005 - April 2009
ChaseCom April 2005 - August 2005
Convergys October 2003 - March 2004
Kellogg Brown & Root April 1998 - January 2000
Skills
Troubleshooting, Outlook, Blackberry, XP, Software Installation, Direct Sales, Online Marketing, Shipping/receiving, Inventory Control, Inventory Management, Wireless Networking, Call Center, Customer Satisfaction, Computer Hardware, Telecommunications, Wireless, Windows, Technical Support, Networking, Customer Experience, Windows 7, Team Leadership, Windows Vista, Leadership, Firewalls, Hardware, VoIP, Cellular Communications, Computer Network..., Mobile Devices, Help Desk Support, Mobile Technology, Operating Systems, Employee Training, Blackberry Enterprise..., Customer Service, Active Directory, Sales, Windows XP, Vendor Management, Call Centers, Customer Retention, Distribution Center..., Software Documentation, System Deployment, TCP/IP
Education
University of Phoenix 2010 — 2013
Bachelor of Science (BS), Environmental Science
College of the Mainland 2009 — 2010
Education
Texas State Technical College 1997 — 1998
OSHA
Rahul Malhotra Rahul Malhotra's Convergys Experience March 2002 - May 2004
Job Head of Service Delivery at Avis Budget Group Business Support Center Budapest
Industry Financial Services
Experience
Avis Budget Group May 2011 - Present
GENPACT LLC July 2006 - April 2011
GENPACT LLC July 2006 - September 2007
Fidelity Information Services July 2005 - July 2006
airtel June 2004 - April 2005
Convergys March 2002 - May 2004
Skills
Order to Cash, Operations Management, Transitions, BPO, Transition Management, Outsourcing, Six Sigma, Service Delivery, Vendor Management, Team Management, Process Improvement, Shared Services, Business Process..., Call Center, Process Excellence, Operational Excellence, Change Management, Workforce Management, Call Centers, Cross-functional Team..., Management, Strategy
Education
Symbiosis International University 2005 — 2007
PGDBA, Business, Management, Marketing, and Related Support Services
MD Univarsity Rohtak 1999 — 2002
BBA, Business Administration
Avis Budget Group May 2011 - Present
GENPACT LLC July 2006 - April 2011
GENPACT LLC July 2006 - September 2007
Fidelity Information Services July 2005 - July 2006
airtel June 2004 - April 2005
Convergys March 2002 - May 2004
Skills
Order to Cash, Operations Management, Transitions, BPO, Transition Management, Outsourcing, Six Sigma, Service Delivery, Vendor Management, Team Management, Process Improvement, Shared Services, Business Process..., Call Center, Process Excellence, Operational Excellence, Change Management, Workforce Management, Call Centers, Cross-functional Team..., Management, Strategy
Education
Symbiosis International University 2005 — 2007
PGDBA, Business, Management, Marketing, and Related Support Services
MD Univarsity Rohtak 1999 — 2002
BBA, Business Administration
Huck Arbaugh Huck Arbaugh's Convergys Experience January 2004 - August 2009
Job Director of Business & Sales Operations and Planning at Estech Systems, Inc. (ESI)
Industry Food & Beverages
Experience
Estech Systems, Inc. (ESI) 2014 - Present
US Foods January 2013 - 2013
Avaya June 2011 - July 2012
C-Level Advisors, LLC December 2009 - June 2011
Convergys January 2004 - August 2009
Enterprise Strategic Market Unit January 2001 - January 2004
Intervoice Inc. June 1998 - January 2004
Intervoice Inc. January 1999 - January 2002
Intervoice Inc. June 1998 - January 1999
Southwest Silicone Company September 1996 - June 1998
Skills
Pricing, SAP, Customer Service, Forecasting, Finance, Income Statement, Sales Operations, Strategy, Positioning, Customer Satisfaction, Contract Management, Inventory Management, Functional Requirements, Oracle, Sales Analysis, Human Resources, CPOE, Business Strategy, Strategic Planning, Operations Management, Program Management, Salesforce.com, Product Management, Competitive Analysis, Process Improvement, Product Marketing, Management, Business Planning, Contract Negotiation, Supply Chain Management, Analysis, Negotiation, Financial Analysis, Analytics, Cross-functional Team..., Channel, Telecommunications, Leadership, Team Building, Business Development, Sales, Strategic Partnerships, Go-to-market Strategy, CRM, Direct Sales, Mergers & Acquisitions, Product Development, Pricing Strategy, Vendor Management, Integration
Education
Texas Christian University - M.J. Neeley School of Business 1991 — 1993
MBA
Texas A&M University - College 1986 — 1991
Bachelor of Science
Estech Systems, Inc. (ESI) 2014 - Present
US Foods January 2013 - 2013
Avaya June 2011 - July 2012
C-Level Advisors, LLC December 2009 - June 2011
Convergys January 2004 - August 2009
Enterprise Strategic Market Unit January 2001 - January 2004
Intervoice Inc. June 1998 - January 2004
Intervoice Inc. January 1999 - January 2002
Intervoice Inc. June 1998 - January 1999
Southwest Silicone Company September 1996 - June 1998
Skills
Pricing, SAP, Customer Service, Forecasting, Finance, Income Statement, Sales Operations, Strategy, Positioning, Customer Satisfaction, Contract Management, Inventory Management, Functional Requirements, Oracle, Sales Analysis, Human Resources, CPOE, Business Strategy, Strategic Planning, Operations Management, Program Management, Salesforce.com, Product Management, Competitive Analysis, Process Improvement, Product Marketing, Management, Business Planning, Contract Negotiation, Supply Chain Management, Analysis, Negotiation, Financial Analysis, Analytics, Cross-functional Team..., Channel, Telecommunications, Leadership, Team Building, Business Development, Sales, Strategic Partnerships, Go-to-market Strategy, CRM, Direct Sales, Mergers & Acquisitions, Product Development, Pricing Strategy, Vendor Management, Integration
Education
Texas Christian University - M.J. Neeley School of Business 1991 — 1993
MBA
Texas A&M University - College 1986 — 1991
Bachelor of Science
Amar Sharma, PMP Amar Sharma, PMP's Convergys Experience September 2002 - April 2003
Job Network Consultant at HCL Technologies
Industry Computer & Network Security
Experience
HCL Technologies November 2006 - Present
HCL Comnet Ltd April 2003 - Present
HCL Technologies America 2007 - 2009
Convergys September 2002 - April 2003
Education
Symbiosis institute of Management Studies 2000 — 2002
MBA, Marketing
Cisco Certified Network Professional
Project Management Professional
HCL Technologies November 2006 - Present
HCL Comnet Ltd April 2003 - Present
HCL Technologies America 2007 - 2009
Convergys September 2002 - April 2003
Education
Symbiosis institute of Management Studies 2000 — 2002
MBA, Marketing
Cisco Certified Network Professional
Project Management Professional
Leigh Bjerregaard Leigh Bjerregaard's Convergys Experience August 2008 - August 2011
Job Card Services Representative at Comerica
Industry Banking
Experience
Comerica August 2011 - Present
Convergys August 2008 - August 2011
WellsFargo August 2006 - August 2008
American State Bank September 2005 - July 2006
State National Bank November 2003 - July 2004
Washington Mutual Bank January 2000 - October 2003
Americana Company November 1998 - November 2000
Skills
Databases, Microsoft Word, Project Management, Business Analysis, Risk Management, Social Media, Budgets, Strategic Planning, Process Improvement, Banking, Finance, Call Centers, Retail, Sales, Training
Education
Tarrant County College 2011 — 2017
Associate’s Degree, Business Administration and Management, General
University of Dallas 2015 — 2015
Master of Business Administration (M.B.A.), Finance, General, 2.50
Texas Tech University 2008 — 2011
Bachelors, Anthropology, History, Sociology, 2.65
Comerica August 2011 - Present
Convergys August 2008 - August 2011
WellsFargo August 2006 - August 2008
American State Bank September 2005 - July 2006
State National Bank November 2003 - July 2004
Washington Mutual Bank January 2000 - October 2003
Americana Company November 1998 - November 2000
Skills
Databases, Microsoft Word, Project Management, Business Analysis, Risk Management, Social Media, Budgets, Strategic Planning, Process Improvement, Banking, Finance, Call Centers, Retail, Sales, Training
Education
Tarrant County College 2011 — 2017
Associate’s Degree, Business Administration and Management, General
University of Dallas 2015 — 2015
Master of Business Administration (M.B.A.), Finance, General, 2.50
Texas Tech University 2008 — 2011
Bachelors, Anthropology, History, Sociology, 2.65
Tony Morris Tony Morris's Convergys Experience December 2005 - May 2011
Job Cloud Technology Evangelist Helping contact centers ascend to the cloud
Industry Telecommunications
Experience
inContact March 2014 - Present
Oracle June 2012 - February 2014
Empirix May 2011 - June 2012
Convergys December 2005 - May 2011
Intervoice December 2005 - May 2011
Birch Telecom October 2002 - November 2005
Marconi January 2000 - September 2002
Verizon 1997 - 2000
Skills
IVR, ACD, CRM, VoIP, Telecommunications, Cloud Computing, IP, SIP, WAN, CTI, MPLS, Sales Engineering, Enterprise Software, Avaya, Call Centers, ATM networks, LAN-WAN, Integration, Switches, SaaS, Channel Partners, Wireless, Pre-sales, Contact Centers, TCP/IP, Sales Operations, Solution Architecture, Frame Relay, Managed Services, Professional Services, Telephony, Product Management, Solution Selling, Networking, Unified Communications, Mobile Devices, Testing, Troubleshooting, Data Center, Cisco Technologies, System Deployment, Routers, Go-to-market Strategy, Ethernet, Service Delivery, Routing, Network Design, Vendor Management, Network Architecture, Virtualization
Education
Texas A&M University 1992 — 1997
B.S. and M.S., Mechanical Engineering
Wichita State University 1990 — 1991
Aerospace Engineering
Lamar High School 1986 — 1990
Pershing Middle School
inContact March 2014 - Present
Oracle June 2012 - February 2014
Empirix May 2011 - June 2012
Convergys December 2005 - May 2011
Intervoice December 2005 - May 2011
Birch Telecom October 2002 - November 2005
Marconi January 2000 - September 2002
Verizon 1997 - 2000
Skills
IVR, ACD, CRM, VoIP, Telecommunications, Cloud Computing, IP, SIP, WAN, CTI, MPLS, Sales Engineering, Enterprise Software, Avaya, Call Centers, ATM networks, LAN-WAN, Integration, Switches, SaaS, Channel Partners, Wireless, Pre-sales, Contact Centers, TCP/IP, Sales Operations, Solution Architecture, Frame Relay, Managed Services, Professional Services, Telephony, Product Management, Solution Selling, Networking, Unified Communications, Mobile Devices, Testing, Troubleshooting, Data Center, Cisco Technologies, System Deployment, Routers, Go-to-market Strategy, Ethernet, Service Delivery, Routing, Network Design, Vendor Management, Network Architecture, Virtualization
Education
Texas A&M University 1992 — 1997
B.S. and M.S., Mechanical Engineering
Wichita State University 1990 — 1991
Aerospace Engineering
Lamar High School 1986 — 1990
Pershing Middle School
Onkar Singh Birk Onkar Singh Birk's Convergys Experience November 2004 - November 2008
Job Senior Executive at "TwentyEighty" a Providence Equity Company
Industry Management Consulting
Experience
TwentyEighty January 2014 - Present
Avaya 2011 - 2013
Avaya 2008 - 2011
Convergys November 2004 - November 2008
Convergys 2002 - 2004
Telefónica UK November 1998 - June 2002
BT January 1995 - January 1998
Skills
Product Management, Unified Communications, Contact Centers, Analytics, Information Technology, CRM, Professional Services, VoIP
Education
University of Teesside 1993 — 1994
Msc, Masters in Information Technology
TEESSIDE UNIVERSITY 1990 — 1993
BA Hons, Business communications
TwentyEighty January 2014 - Present
Avaya 2011 - 2013
Avaya 2008 - 2011
Convergys November 2004 - November 2008
Convergys 2002 - 2004
Telefónica UK November 1998 - June 2002
BT January 1995 - January 1998
Skills
Product Management, Unified Communications, Contact Centers, Analytics, Information Technology, CRM, Professional Services, VoIP
Education
University of Teesside 1993 — 1994
Msc, Masters in Information Technology
TEESSIDE UNIVERSITY 1990 — 1993
BA Hons, Business communications
James Mendes James Mendes's Convergys Experience March 2003 - October 2004
Job Business Operations Manager at Cisco Systems
Industry Computer Networking
Experience
Cisco Systems Senior AssociateCognizant Technology SolutionsNovember 2004 - March 2008
Convergys March 2003 - October 2004
Dell March 2002 - February 2003
Education
Symbiosis institute of Management Studies 2005 — 2007
Post Diploma Graduate in Business Administration, Information Technology
K.L.E's College of Engineering and Technology 1997 — 2001
B.E, Electronics and Communication
Cisco Systems Senior AssociateCognizant Technology SolutionsNovember 2004 - March 2008
Convergys March 2003 - October 2004
Dell March 2002 - February 2003
Education
Symbiosis institute of Management Studies 2005 — 2007
Post Diploma Graduate in Business Administration, Information Technology
K.L.E's College of Engineering and Technology 1997 — 2001
B.E, Electronics and Communication
Ambrose Rivera Ambrose Rivera's Convergys Experience April 2010 - October 2013
Job User Experience Architect
Industry Computer Software
Experience
Tonic3, the UX division of W3 August 2014 - July 2015
Valtech April 2014 - July 2014
Convergys April 2010 - October 2013
Intervoice/Convergys August 2008 - April 2010
Nexstar Broadcasting Group, Inc. October 2006 - August 2008
AT&T September 2005 - September 2006
eTalk 2004 - 2005
Vertical Alliance 2003 - 2004
Verizon 2000 - 2003
Granitar 2000 - 2001
Skills
User Interface Design, User Experience, Information Architecture, Interaction Design, CMS, User-centered Design, HTML, Online Advertising, Usability, Web Design, Creative Direction, User Interface, Graphics, Strategy, Mobile Applications, XHTML, Usability Testing, Dreamweaver, Graphic Design, CSS, SEO, Email Marketing, Mobile Devices, Multimedia, Web Development, Start-ups, New Media, Team Management, Flash, Web Applications, Wire Framing, XML, User Experience Design, DHTML, Project Management, Usability Engineering, Web Analytics, Responsive Design, Mobile Design, Consulting, Wireframes, Management, Analytics
Education
Texas A&M University-Commerce
Bachelor of Science, Advertising
Texas A&M University-Commerce
Bachelor of Arts & Sciences
Tonic3, the UX division of W3 August 2014 - July 2015
Valtech April 2014 - July 2014
Convergys April 2010 - October 2013
Intervoice/Convergys August 2008 - April 2010
Nexstar Broadcasting Group, Inc. October 2006 - August 2008
AT&T September 2005 - September 2006
eTalk 2004 - 2005
Vertical Alliance 2003 - 2004
Verizon 2000 - 2003
Granitar 2000 - 2001
Skills
User Interface Design, User Experience, Information Architecture, Interaction Design, CMS, User-centered Design, HTML, Online Advertising, Usability, Web Design, Creative Direction, User Interface, Graphics, Strategy, Mobile Applications, XHTML, Usability Testing, Dreamweaver, Graphic Design, CSS, SEO, Email Marketing, Mobile Devices, Multimedia, Web Development, Start-ups, New Media, Team Management, Flash, Web Applications, Wire Framing, XML, User Experience Design, DHTML, Project Management, Usability Engineering, Web Analytics, Responsive Design, Mobile Design, Consulting, Wireframes, Management, Analytics
Education
Texas A&M University-Commerce
Bachelor of Science, Advertising
Texas A&M University-Commerce
Bachelor of Arts & Sciences
shauntell Gilbert shauntell Gilbert's Convergys Experience August 2012 - January 2013
Job Owner at Virgo Leisures
Industry Retail
Experience
7-Eleven May 2015 - Present
Huntleigh August 2014 - Present
Hudson Group April 2014 - Present
Virgo Leisures October 2012 - January 2013
Convergys August 2012 - January 2013
Staffmark March 2010 - October 2012
Payless ShoeSource October 2008 - December 2009
Skills
Attentiveness to Detail, Customer-focused, Customer Satisfaction, Managed Money, Self-driven, Management, Managing Associates, Inventory Management, Accounting, Time Management, Sales, Data Entry, Event Planning
Education
Strayer University-Georgia 2013 — 2017
Bachelor of Business Administration (B.B.A.), Small Business Administration/Management
Everest Institute virginia 2005 — 2006
Diploma, Medical Administrative/Executive Assistant and Medical Secretary
Randolph Clay High
7-Eleven May 2015 - Present
Huntleigh August 2014 - Present
Hudson Group April 2014 - Present
Virgo Leisures October 2012 - January 2013
Convergys August 2012 - January 2013
Staffmark March 2010 - October 2012
Payless ShoeSource October 2008 - December 2009
Skills
Attentiveness to Detail, Customer-focused, Customer Satisfaction, Managed Money, Self-driven, Management, Managing Associates, Inventory Management, Accounting, Time Management, Sales, Data Entry, Event Planning
Education
Strayer University-Georgia 2013 — 2017
Bachelor of Business Administration (B.B.A.), Small Business Administration/Management
Everest Institute virginia 2005 — 2006
Diploma, Medical Administrative/Executive Assistant and Medical Secretary
Randolph Clay High
Khadija Hunter Khadija Hunter's Convergys Experience July 2012 - September 2012
Job Wells Fargo BankLoan Verification Analyst II
Industry Banking
Experience
Wells Fargo Home Mortgage June 2015 - Present
MetLife September 2013 - August 2015
Aon Hewitt September 2012 - September 2013
Convergys July 2012 - September 2012
Wells Fargo May 2009 - July 2010
Zenta June 2008 - February 2009
Skills
Financial Analysis, Accounts Payable, Accounts Receivable, Tax Returns, Financial Statement..., Risk Analytics, Underwriting, Portfolio Management, Analysis, Credit, Financial Risk, Loans
Education
Strayer University-North Carolina 2008 — 2013
The Ohio State University 1996 — 1997
Wells Fargo Home Mortgage June 2015 - Present
MetLife September 2013 - August 2015
Aon Hewitt September 2012 - September 2013
Convergys July 2012 - September 2012
Wells Fargo May 2009 - July 2010
Zenta June 2008 - February 2009
Skills
Financial Analysis, Accounts Payable, Accounts Receivable, Tax Returns, Financial Statement..., Risk Analytics, Underwriting, Portfolio Management, Analysis, Credit, Financial Risk, Loans
Education
Strayer University-North Carolina 2008 — 2013
The Ohio State University 1996 — 1997
Carl Ketchum Carl Ketchum's Convergys Experience February 2012 - June 2012
Job Administrative and Customer Service Professional
Industry Hospital & Health Care
Experience
Convergys February 2012 - June 2012
Uhaul January 2012 - January 2012
Lifesouth Community Blood Center October 2001 - October 2009
Atlanta Casualty Company August 1996 - May 2001
AT&T Network Systems Group December 1995 - June 1996
State Department of Labor and Employment Security April 1994 - June 1995
Florida Retail Federation January 1994 - June 1994
Skills
Outlook, Customer Service, Access, Microsoft Office, Microsoft Word, Editing, PowerPoint, Training, Administrative..., Software Documentation, Human Resources, Management, Nonprofits
Education
Amos P Godby High School
Tallahassee Community College
Tallahassee Community College
Convergys February 2012 - June 2012
Uhaul January 2012 - January 2012
Lifesouth Community Blood Center October 2001 - October 2009
Atlanta Casualty Company August 1996 - May 2001
AT&T Network Systems Group December 1995 - June 1996
State Department of Labor and Employment Security April 1994 - June 1995
Florida Retail Federation January 1994 - June 1994
Skills
Outlook, Customer Service, Access, Microsoft Office, Microsoft Word, Editing, PowerPoint, Training, Administrative..., Software Documentation, Human Resources, Management, Nonprofits
Education
Amos P Godby High School
Tallahassee Community College
Tallahassee Community College
Travis Leuschner Travis Leuschner's Convergys Experience October 2012 - Present
Job Network Engineer at Convergys
Industry Information Technology and Services
Experience
Convergys October 2012 - Present
T-Mobile July 2011 - October 2012
PepsiCo July 1999 - May 2011
Skills
Cisco Technologies, CCNA, Routing, Network Security, Networking, Cisco Routers, Switches, Disaster Recovery, Data Center, Network Design, WAN, Cisco Call Manager, VPN
Education
Texas State Technical College 1985 — 1987
Convergys October 2012 - Present
T-Mobile July 2011 - October 2012
PepsiCo July 1999 - May 2011
Skills
Cisco Technologies, CCNA, Routing, Network Security, Networking, Cisco Routers, Switches, Disaster Recovery, Data Center, Network Design, WAN, Cisco Call Manager, VPN
Education
Texas State Technical College 1985 — 1987
Donna Hiemer's Convergys Experience Customer ServiceConvergys2008 - Present
Job Human Resources Exec with focus on Customer Service
Industry Consumer Services
Experience
Convergys Customer ServiceConvergys2008 - Present
Strategic Research Network 2007 - 2012
SearchMarketMe 2007 - 2010
Strategic Research Connection, LLC 2007 - 2009
The Apparel Group, Ltd. 1997 - 2006
The Apparel Group, Ltd. 1990 - 1997
Skills
Market Research, Human Resources, Recruiting, Employee Benefits, Social Networking, Sourcing, Employee Relations, Training, Start-ups, Interviews, Marketing, Time Management, Customer Service
Education
Sullivan University
Management, Human Resources
Convergys Customer ServiceConvergys2008 - Present
Strategic Research Network 2007 - 2012
SearchMarketMe 2007 - 2010
Strategic Research Connection, LLC 2007 - 2009
The Apparel Group, Ltd. 1997 - 2006
The Apparel Group, Ltd. 1990 - 1997
Skills
Market Research, Human Resources, Recruiting, Employee Benefits, Social Networking, Sourcing, Employee Relations, Training, Start-ups, Interviews, Marketing, Time Management, Customer Service
Education
Sullivan University
Management, Human Resources
Éva Fülöp Éva Fülöp's Convergys Experience May 2009 - October 2009
Job German Payroll Practitioner at IBM
Industry Consumer Services
Experience
IBM May 2014 - Present
Adecco Group March 2013 - April 2014
Adecco Group November 2009 - February 2013
Convergys May 2009 - October 2009
Wolf Plastics October 2008 - March 2009
AIESEC July 2006 - June 2007
Skills
Recruiting, Management, Teamwork, Training, Payroll, Project Planning
Education
Széchenyi István Egyetem 2005 — 2009
International Communication
IBM May 2014 - Present
Adecco Group March 2013 - April 2014
Adecco Group November 2009 - February 2013
Convergys May 2009 - October 2009
Wolf Plastics October 2008 - March 2009
AIESEC July 2006 - June 2007
Skills
Recruiting, Management, Teamwork, Training, Payroll, Project Planning
Education
Széchenyi István Egyetem 2005 — 2009
International Communication
Elizabeth Castillo's Convergys Experience July 2002 - July 2003
Job Accounting Coordinator at Viga Transport, LLC.
Industry Transportation/Trucking/Railroad
Experience
Viga Transport, LLC. July 2014 - Present
U.S. Xpress, Inc. October 2013 - July 2014
Area Logistics, Inc. August 2005 - October 2013
Haworth July 2003 - November 2003
Convergys July 2002 - July 2003
RMH Call Center September 2001 - May 2002
Smeltzer's Orchard Co. May 2000 - August 2000
Skills
Accounts Receivable, Office Administration, Invoicing, Accounts Payable, Customer Service, Microsoft Office, Payroll, Human Resources, Microsoft Outlook, Microsoft Excel, Microsoft Word, Transportation, QuickBooks, Purchasing, Analysis, Trucking, Freight Billing, Inventory Management, Account Reconciliation, Financial Reporting, Call Centers, Data Entry, Access, Outlook, Account Management, Financial Accounting, Supervisory Skills, Spreadsheets, Bank Reconciliation, General Ledger, Balance, Recruiting, Employee Training, AS400 system, xpm system, Receptionist Duties, Office Equipment
Education
Texas State Technical College Harlingen 2000 — 2003
Associate of Arts and Sciences (A.A.S.), Networking Information Management Technology
Edcouch Elsa High School 1995 — 1998
High school diploma
Viga Transport, LLC. July 2014 - Present
U.S. Xpress, Inc. October 2013 - July 2014
Area Logistics, Inc. August 2005 - October 2013
Haworth July 2003 - November 2003
Convergys July 2002 - July 2003
RMH Call Center September 2001 - May 2002
Smeltzer's Orchard Co. May 2000 - August 2000
Skills
Accounts Receivable, Office Administration, Invoicing, Accounts Payable, Customer Service, Microsoft Office, Payroll, Human Resources, Microsoft Outlook, Microsoft Excel, Microsoft Word, Transportation, QuickBooks, Purchasing, Analysis, Trucking, Freight Billing, Inventory Management, Account Reconciliation, Financial Reporting, Call Centers, Data Entry, Access, Outlook, Account Management, Financial Accounting, Supervisory Skills, Spreadsheets, Bank Reconciliation, General Ledger, Balance, Recruiting, Employee Training, AS400 system, xpm system, Receptionist Duties, Office Equipment
Education
Texas State Technical College Harlingen 2000 — 2003
Associate of Arts and Sciences (A.A.S.), Networking Information Management Technology
Edcouch Elsa High School 1995 — 1998
High school diploma
Mario Gerardo Casillas Jr's Convergys Experience July 2013 - December 2013
Job Student at Texas A&M International University, striving to become a Licensed Professional Engineer in the State of TX
Industry Mechanical or Industrial Engineering
Experience
Domino's Pizza Enterprises Limited August 2014 - Present
OfficeMax November 2014 - May 2015
Blue Top Land Surveyors July 2014 - August 2014
Office of Information Technology March 2014 - June 2014
Convergys July 2013 - December 2013
Best Buy October 2010 - May 2013
Blockbuster June 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Windows, Matlab, AutoCAD, Time Management, Project Management, Management, Sales
Education
Texas A&M International University 2010 — 2016
Bachelor of Science (B.S.), Major in Systems Engineering
United High School, Laredo, TX 2006 — 2010
Engineering & Technology Magnet, Engineering & Technology Magnet
Domino's Pizza Enterprises Limited August 2014 - Present
OfficeMax November 2014 - May 2015
Blue Top Land Surveyors July 2014 - August 2014
Office of Information Technology March 2014 - June 2014
Convergys July 2013 - December 2013
Best Buy October 2010 - May 2013
Blockbuster June 2010 - August 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Teamwork, Windows, Matlab, AutoCAD, Time Management, Project Management, Management, Sales
Education
Texas A&M International University 2010 — 2016
Bachelor of Science (B.S.), Major in Systems Engineering
United High School, Laredo, TX 2006 — 2010
Engineering & Technology Magnet, Engineering & Technology Magnet
Brandon Charlton Brandon Charlton's Convergys Experience February 2011 - February 2013
Job Help Desk Technician at Texas A&M International University
Industry Higher Education
Experience
Cypress Semiconductor Corporation September 2015 - Present
Texas A&M International University February 2013 - May 2015
Convergys February 2011 - February 2013
Hampton February 2009 - February 2011
Subway August 2005 - February 2009
Skills
Research, Public Speaking, Teaching, Higher Education, Leadership, PowerPoint
Education
Texas A&M International University 2007 — 2015
Bachelor’s Degree, Systems Engineering
Cypress Semiconductor Corporation September 2015 - Present
Texas A&M International University February 2013 - May 2015
Convergys February 2011 - February 2013
Hampton February 2009 - February 2011
Subway August 2005 - February 2009
Skills
Research, Public Speaking, Teaching, Higher Education, Leadership, PowerPoint
Education
Texas A&M International University 2007 — 2015
Bachelor’s Degree, Systems Engineering
Howie Isaacks's Convergys Experience May 1998 - August 2000
Job Apple solutions consultant & systems administrator at Think Fixed
Industry Information Technology and Services
Experience
Think Fixed November 2014 - Present
GetSync'd Preferred Kerio Cloud Solutions Distributor June 2014 - Present
Howie Isaacks I.T. Solutions May 2014 - November 2014
Kinetic Technology Group January 2010 - March 2014
Digital Criterion Enterprises, Inc. October 2007 - November 2009
Apple January 2003 - September 2007
IntegraColor April 2002 - October 2004
CompUSA Corporate Headquarters December 2000 - October 2001
Convergys May 1998 - August 2000
US Navy October 1993 - November 1996
Skills
Mac OS X Server, Servers, Technical Support, Windows Server, Mac, Troubleshooting, iPhone, Networking, iOS, System Deployment, Firewalls, Email Hosting, Mac OS, Cloud Computing, System Administration, Kerio Connect, Social Media, Technical Training, Windows, Apple Certified, VPN, iPad, Administration, Kerio Control, Kerio, Computer Hardware, Windows 7, Wireless Networking, VoIP, Kerio Workspace, Mac OS X, Windows to Mac..., Network Administration, DNS, Network Security, Cross Platform..., iWork, Disaster Recovery, FileMaker, Server Administration, Casper, Active Directory, Virtualization, DHCP, Computer Repair, Sonicwall, Mobile Device Management, TCP/IP, iLife, Server Architecture
Education
Texas Tech University 1997 — 2000
Political Science
U.S. Navy Submarine Schoool, Electronics 1993 — 1995
Certification, Navigation and Electronics
Think Fixed November 2014 - Present
GetSync'd Preferred Kerio Cloud Solutions Distributor June 2014 - Present
Howie Isaacks I.T. Solutions May 2014 - November 2014
Kinetic Technology Group January 2010 - March 2014
Digital Criterion Enterprises, Inc. October 2007 - November 2009
Apple January 2003 - September 2007
IntegraColor April 2002 - October 2004
CompUSA Corporate Headquarters December 2000 - October 2001
Convergys May 1998 - August 2000
US Navy October 1993 - November 1996
Skills
Mac OS X Server, Servers, Technical Support, Windows Server, Mac, Troubleshooting, iPhone, Networking, iOS, System Deployment, Firewalls, Email Hosting, Mac OS, Cloud Computing, System Administration, Kerio Connect, Social Media, Technical Training, Windows, Apple Certified, VPN, iPad, Administration, Kerio Control, Kerio, Computer Hardware, Windows 7, Wireless Networking, VoIP, Kerio Workspace, Mac OS X, Windows to Mac..., Network Administration, DNS, Network Security, Cross Platform..., iWork, Disaster Recovery, FileMaker, Server Administration, Casper, Active Directory, Virtualization, DHCP, Computer Repair, Sonicwall, Mobile Device Management, TCP/IP, iLife, Server Architecture
Education
Texas Tech University 1997 — 2000
Political Science
U.S. Navy Submarine Schoool, Electronics 1993 — 1995
Certification, Navigation and Electronics
Kristina Valenciano Kristina Valenciano's Convergys Experience November 2005 - July 2006
Job Community Relations & Events Services
Industry Events Services
Experience
TAMIU October 2015 - Present
IBC Bank August 2006 - September 2015
Convergy's November 2005 - July 2006
Skills
Leadership, Customer Service
Education
Texas A&M International University 2001 — 2006
Bachelor of Business Administration (BBA), Marketing
TAMIU October 2015 - Present
IBC Bank August 2006 - September 2015
Convergy's November 2005 - July 2006
Skills
Leadership, Customer Service
Education
Texas A&M International University 2001 — 2006
Bachelor of Business Administration (BBA), Marketing
Latarshia Simpson Latarshia Simpson's Convergys Experience February 2009 - January 2013
Job Microsoft Certified Trainer
Industry Human Resources
Experience
New Hope Enterprises August 2015 - Present
Convergys February 2009 - January 2013
Wackenhut April 2008 - December 2010
US Navy November 1998 - December 2006
Skills
Customer Service, Leadership, Training, Employee Relations, Human Resources, Team Building, Employee Training, Hiring, Time Management, Interviews, Personnel Management, Leadership Development, Process Improvement, Data Entry, Customer Satisfaction, Recruiting, Operations Management, Inventory Management, Benefits Administration, Strategic Planning, Call Center, Payroll, Employee Benefits, New Hire Orientations, Teamwork, Supervisory Skills, Microsoft Office, Microsoft Excel, Military, Microsoft Word, Coaching, Military Experience, Outlook, PowerPoint, Management, Program Management, Social Media, Social Networking
Education
University of Phoenix 2014 — 2016
Master of Business Administration (MBA), Human Resources Management and Services
New Hope Enterprises 2014 — 2014
Strayer University (VA) 2008 — 2011
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
New Hope Enterprises August 2015 - Present
Convergys February 2009 - January 2013
Wackenhut April 2008 - December 2010
US Navy November 1998 - December 2006
Skills
Customer Service, Leadership, Training, Employee Relations, Human Resources, Team Building, Employee Training, Hiring, Time Management, Interviews, Personnel Management, Leadership Development, Process Improvement, Data Entry, Customer Satisfaction, Recruiting, Operations Management, Inventory Management, Benefits Administration, Strategic Planning, Call Center, Payroll, Employee Benefits, New Hire Orientations, Teamwork, Supervisory Skills, Microsoft Office, Microsoft Excel, Military, Microsoft Word, Coaching, Military Experience, Outlook, PowerPoint, Management, Program Management, Social Media, Social Networking
Education
University of Phoenix 2014 — 2016
Master of Business Administration (MBA), Human Resources Management and Services
New Hope Enterprises 2014 — 2014
Strayer University (VA) 2008 — 2011
Bachelor of Business Administration (BBA), Human Resources Management/Personnel Administration, General
Marla Adams's Convergys Experience January 2004 - March 2005
Job Information System Resource Technical Consultant
Industry Information Technology and Services
Experience
State of Tennessee April 2015 - Present
Live Laugh Love Everyday January 2009 - Present
Asurion April 2011 - August 2014
Asurion May 2005 - April 2011
Convergys January 2004 - March 2005
Sprint Nextel 1999 - 2005
Nashville Electric Service May 1996 - May 1998
Skills
Six Sigma Lean- Orange..., Property & Casualty..., Employee Benefits, Call Center, Call Centers, Customer Satisfaction, Process Improvement, Insurance, Leadership, Team Building, Account Management, Management, Vendor Management, Customer Service, Training, Coaching, Customer Experience, Cross-functional Team..., Program Management, Project Management, Team Leadership
Education
Tennessee State University
English and Early Childhood Development
State of Tennessee April 2015 - Present
Live Laugh Love Everyday January 2009 - Present
Asurion April 2011 - August 2014
Asurion May 2005 - April 2011
Convergys January 2004 - March 2005
Sprint Nextel 1999 - 2005
Nashville Electric Service May 1996 - May 1998
Skills
Six Sigma Lean- Orange..., Property & Casualty..., Employee Benefits, Call Center, Call Centers, Customer Satisfaction, Process Improvement, Insurance, Leadership, Team Building, Account Management, Management, Vendor Management, Customer Service, Training, Coaching, Customer Experience, Cross-functional Team..., Program Management, Project Management, Team Leadership
Education
Tennessee State University
English and Early Childhood Development
Brian Montes Brian Montes's Convergys Experience October 2000 - July 2012
Job Student at University of Texas Rio Grande Valley
Industry Computer Hardware
Experience
Convergys October 2000 - July 2012
Skills
Customer Service, Troubleshooting, Technical Support, Team Leadership, Windows, Computer Hardware, Leadership, Training, Team Management, Process Improvement, Windows 7
Education
Texas State Technical College Harlingen 2013 — 2015
Associate of Applied Science, Computer System Management Technology, 3.94
The University of Texas Rio Grande Valley
Computer Systems Networking and Telecommunications
Convergys October 2000 - July 2012
Skills
Customer Service, Troubleshooting, Technical Support, Team Leadership, Windows, Computer Hardware, Leadership, Training, Team Management, Process Improvement, Windows 7
Education
Texas State Technical College Harlingen 2013 — 2015
Associate of Applied Science, Computer System Management Technology, 3.94
The University of Texas Rio Grande Valley
Computer Systems Networking and Telecommunications
Rakel Soto's Convergys Experience September 2011 - July 2012
Job Sr. Loan Processor / Jr. Underwriter at Primary Residential Mortgage, Inc.
Industry Wireless
Experience
Primary Residential Mortgage, Inc. October 2014 - Present
Verizon June 2014 - October 2014
Verizon March 2014 - June 2014
Verizon December 2013 - March 2014
W.J. Bradley Mortgage Capital, LLC –The Legacy Group July 2013 - November 2013
W.J. Bradley Mortgage Capital, LLC July 2012 - June 2013
Convergys September 2011 - July 2012
rue21 November 2010 - June 2012
Star Mortgage Processing June 2007 - September 2008
Skills
Customer Service, Sales, Microsoft Office, Analysis, Credit, Mortgage Banking, Microsoft Excel, Microsoft Word, Customer Retention, Mortgage Lending, Leadership, Data Analysis, PowerPoint, FHA, Motivated self-starter, VA Loans, Spreadsheets, Invoicing, Payroll, Customer Satisfaction, Training, Confidentiality, Team Leadership, Collaborative Problem..., Fast-paced, Work Under Minimal..., Highly Organized &..., Quality Assurance, Excellent attention to..., Mortgage Jr...., Quality Control, Appraisals, Solution Focused, Fluid Dynamics, Adaptive to change, Ability to update..., Ability to update Loan..., Ability to update..., Ability to update..., Microsoft PowerPoint, Microsoft Access..., Work under pressure, Motivated, Encouraging development, Nile & Tigris, Maintain confidentiality, Conventional Loans, FHA Loans
Education
Cottonwood High School
Diploma
Strayer University
A
Primary Residential Mortgage, Inc. October 2014 - Present
Verizon June 2014 - October 2014
Verizon March 2014 - June 2014
Verizon December 2013 - March 2014
W.J. Bradley Mortgage Capital, LLC –The Legacy Group July 2013 - November 2013
W.J. Bradley Mortgage Capital, LLC July 2012 - June 2013
Convergys September 2011 - July 2012
rue21 November 2010 - June 2012
Star Mortgage Processing June 2007 - September 2008
Skills
Customer Service, Sales, Microsoft Office, Analysis, Credit, Mortgage Banking, Microsoft Excel, Microsoft Word, Customer Retention, Mortgage Lending, Leadership, Data Analysis, PowerPoint, FHA, Motivated self-starter, VA Loans, Spreadsheets, Invoicing, Payroll, Customer Satisfaction, Training, Confidentiality, Team Leadership, Collaborative Problem..., Fast-paced, Work Under Minimal..., Highly Organized &..., Quality Assurance, Excellent attention to..., Mortgage Jr...., Quality Control, Appraisals, Solution Focused, Fluid Dynamics, Adaptive to change, Ability to update..., Ability to update Loan..., Ability to update..., Ability to update..., Microsoft PowerPoint, Microsoft Access..., Work under pressure, Motivated, Encouraging development, Nile & Tigris, Maintain confidentiality, Conventional Loans, FHA Loans
Education
Cottonwood High School
Diploma
Strayer University
A
Amy Bradberry's Convergys Experience February 2004 - August 2006
Job HR Business Partner at Emerson Process Management, Flow Systems and Solutions
Industry Mechanical or Industrial Engineering
Experience
Emerson Process Management, Flow Systems and Solutions September 2014 - Present
MCFA April 2008 - September 2014
Direct Energy July 2007 - April 2008
Brazosport Regional Health System October 2006 - July 2007
Convergys February 2004 - August 2006
Arima November 2002 - March 2004
Skills
Recruiting, Employee Relations, Workers Compensation, Strategic HR, Flexible Schedule, Onboarding, Talent Acquisition, Talent Management, HR Policies, Workforce Planning, HRIS, Performance Management, Applicant Tracking..., Employee Engagement, New Hire Orientations, College Recruiting, FMLA, Succession Planning, Employment Law, Human Resources, Employee Benefits, Hiring, Training, Job Descriptions, Interviews, New Business Development, Operations Management
Education
Texas State University 2000 — 2002
MS, Human Resources
Texas A&M University 1996 — 2000
Bachelor of Science, Psychology
Emerson Process Management, Flow Systems and Solutions September 2014 - Present
MCFA April 2008 - September 2014
Direct Energy July 2007 - April 2008
Brazosport Regional Health System October 2006 - July 2007
Convergys February 2004 - August 2006
Arima November 2002 - March 2004
Skills
Recruiting, Employee Relations, Workers Compensation, Strategic HR, Flexible Schedule, Onboarding, Talent Acquisition, Talent Management, HR Policies, Workforce Planning, HRIS, Performance Management, Applicant Tracking..., Employee Engagement, New Hire Orientations, College Recruiting, FMLA, Succession Planning, Employment Law, Human Resources, Employee Benefits, Hiring, Training, Job Descriptions, Interviews, New Business Development, Operations Management
Education
Texas State University 2000 — 2002
MS, Human Resources
Texas A&M University 1996 — 2000
Bachelor of Science, Psychology
Steven Same Steven Same's Convergys Experience January 2009 - December 2009
Job Relay Field Engineer / Electric Power Systems
Industry Utilities
Experience
Electric Power Systems February 2015 - Present
Zachry Engineering Corporation June 2013 - January 2015
PNM Resources May 2012 - June 2013
Brazos Electric Power Cooperative 2011 - 2012
Convergys January 2009 - December 2009
Skills
Troubleshooting, Troubleshooting Hardware, Telecommunications, Team Management, Database Administration, Analysis, Customer Relations, Documentation, Databases, Excel, Employee Relations, Hardware, Team Leadership, Life, Access, Word, PowerPoint, Microsoft Office, Newsletters, Network Security, Organizing, PLC, Research, Security, Testing, Windows, Wireless, Microwave Systems, coaxial systems, Fiber Optics, Satellite Communications, Navigation Systems, Communication Systems, Customer Service, Microsoft Excel, Power Distribution, Project Management, Public Speaking, Software Documentation, Strategic Planning, Technical Support, Test Equipment, Social Media, Project Planning, Networking, Budgets, Substation, Energy, Electricians, Management
Education
Schweizer Engineering Laboratories RTAC School 2014 — 2014
RTAC Certified, SEL RTAC Programing, Testing and Troubleshooting
ENOSERV Relay School 2013 — 2013
Relay Technician, Protective Relay Theory & Testing
Texas State Technical College Waco 2010 — 2011
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician
United States Navy 2001 — 2006
Electrical, Electronics and Communications Engineering
United States Navy 2001 — 2003
Electronic Technician, Electrical, Electronic and Communications Engineering Technology/Technician
Electric Power Systems February 2015 - Present
Zachry Engineering Corporation June 2013 - January 2015
PNM Resources May 2012 - June 2013
Brazos Electric Power Cooperative 2011 - 2012
Convergys January 2009 - December 2009
Skills
Troubleshooting, Troubleshooting Hardware, Telecommunications, Team Management, Database Administration, Analysis, Customer Relations, Documentation, Databases, Excel, Employee Relations, Hardware, Team Leadership, Life, Access, Word, PowerPoint, Microsoft Office, Newsletters, Network Security, Organizing, PLC, Research, Security, Testing, Windows, Wireless, Microwave Systems, coaxial systems, Fiber Optics, Satellite Communications, Navigation Systems, Communication Systems, Customer Service, Microsoft Excel, Power Distribution, Project Management, Public Speaking, Software Documentation, Strategic Planning, Technical Support, Test Equipment, Social Media, Project Planning, Networking, Budgets, Substation, Energy, Electricians, Management
Education
Schweizer Engineering Laboratories RTAC School 2014 — 2014
RTAC Certified, SEL RTAC Programing, Testing and Troubleshooting
ENOSERV Relay School 2013 — 2013
Relay Technician, Protective Relay Theory & Testing
Texas State Technical College Waco 2010 — 2011
Associate of Science (A.S.), Electrical, Electronic and Communications Engineering Technology/Technician
United States Navy 2001 — 2006
Electrical, Electronics and Communications Engineering
United States Navy 2001 — 2003
Electronic Technician, Electrical, Electronic and Communications Engineering Technology/Technician
Amita Sinha's Convergys Experience February 2004 - November 2005
Job Business Development Manager
Industry Information Technology and Services
Experience
ServSolid, Inc April 2013 - Present
TalentMappers Consulting Private Ltd. May 2011 - October 2011
BeyondCodes Inc January 2009 - April 2011
Mastech June 2007 - February 2008
iGate Mastech June 2007 - February 2008
Convergys February 2004 - November 2005
Skills
Screening, Recruiting, Vendor Management, Technical Recruiting, Team Management, Benefits Negotiation, Sourcing, Applicant Tracking..., Internet Recruiting, Resource Management, Executive Search
Education
Symbiosis International University 2001 — 2003
PGDBA, Personnel Management
w.H.Smith school, Varanasi 1987 — 1990
ServSolid, Inc April 2013 - Present
TalentMappers Consulting Private Ltd. May 2011 - October 2011
BeyondCodes Inc January 2009 - April 2011
Mastech June 2007 - February 2008
iGate Mastech June 2007 - February 2008
Convergys February 2004 - November 2005
Skills
Screening, Recruiting, Vendor Management, Technical Recruiting, Team Management, Benefits Negotiation, Sourcing, Applicant Tracking..., Internet Recruiting, Resource Management, Executive Search
Education
Symbiosis International University 2001 — 2003
PGDBA, Personnel Management
w.H.Smith school, Varanasi 1987 — 1990
aniket kadus's Convergys Experience September 2012 - November 2012
Job Graduate Research Assistant at Texas A&M University System
Industry Computer Software
Experience
Texas A&M University System April 2015 - Present
MarketsandMarkets April 2014 - July 2014
Convergys September 2012 - November 2012
Skills
C++, Java, C, MySQL, JavaScript, SQL, HTML, Web Design, XML, Software Development, Oracle, UML, Windows, Web Development, Network Administration, Active Directory, Operating Systems, Firewalls, Troubleshooting, Security, Group Policy
Education
Texas A&M University-Kingsville 2014 — 2015
Master of Science (MS), Computer Science, 3.71/4.0
University of Pune 2006 — 2012
Bachelor of Engineering (BE), Computer Engineering
Texas A&M University System April 2015 - Present
MarketsandMarkets April 2014 - July 2014
Convergys September 2012 - November 2012
Skills
C++, Java, C, MySQL, JavaScript, SQL, HTML, Web Design, XML, Software Development, Oracle, UML, Windows, Web Development, Network Administration, Active Directory, Operating Systems, Firewalls, Troubleshooting, Security, Group Policy
Education
Texas A&M University-Kingsville 2014 — 2015
Master of Science (MS), Computer Science, 3.71/4.0
University of Pune 2006 — 2012
Bachelor of Engineering (BE), Computer Engineering
Paula Montgomery's Convergys Experience 1985 - 1987
Job Co Pastor at New Life Apostolic Fellowship
Industry Religious Institutions
Experience
New Life Apostolic Fellowship January 2012 - Present
Texas State Council 2007 - Present
Open Door Community Chruch February 2007 - January 2012
Art and Jewels September 1989 - January 2001
US Army January 1980 - June 1989
Convergys 1985 - 1987
Skills
Community Outreach, Microsoft Word, Leadership, Organizational..., Coaching, Program Management, Management, Teamwork, Public Speaking, Motivational Speaking, Administration support, Creating Ideas, Administering programs, Coaching people, Serving, Business Management, Troubleshooting, Visualization, Organization, Project Planning, Preaching, Life Coaching, Life Skills, Pastoral Counseling, Microsoft Office, PowerPoint, Group Work, Innovation, Leadership Development, Church Events, Pastoral Care, Theology, Fundraising, Volunteer Management, Event Planning
Education
Texas A&M University 2014 — 2017
Bachelor of Applied Science (B.A.Sc.), Psychology
Temple College 1996 — 1998
AAS, Business Management/Fashion Merchandising
St Phillips College 1992 — 1993
Marketing
SOUTH SIDE
New Life Apostolic Fellowship January 2012 - Present
Texas State Council 2007 - Present
Open Door Community Chruch February 2007 - January 2012
Art and Jewels September 1989 - January 2001
US Army January 1980 - June 1989
Convergys 1985 - 1987
Skills
Community Outreach, Microsoft Word, Leadership, Organizational..., Coaching, Program Management, Management, Teamwork, Public Speaking, Motivational Speaking, Administration support, Creating Ideas, Administering programs, Coaching people, Serving, Business Management, Troubleshooting, Visualization, Organization, Project Planning, Preaching, Life Coaching, Life Skills, Pastoral Counseling, Microsoft Office, PowerPoint, Group Work, Innovation, Leadership Development, Church Events, Pastoral Care, Theology, Fundraising, Volunteer Management, Event Planning
Education
Texas A&M University 2014 — 2017
Bachelor of Applied Science (B.A.Sc.), Psychology
Temple College 1996 — 1998
AAS, Business Management/Fashion Merchandising
St Phillips College 1992 — 1993
Marketing
SOUTH SIDE
Bradford Lumley Bradford Lumley's Convergys Experience January 2002 - March 2005
Job Business Project Senior Specialist at Cigna
Industry Health, Wellness and Fitness
Experience
CIGNA May 2012 - Present
Barley Mob Brewers of Chattanooga January 2012 - January 2014
CIGNA October 2009 - May 2012
CIGNA April 2007 - October 2009
CIGNA July 2005 - April 2007
Convergys January 2002 - March 2005
st3 May 2001 - October 2001
Trackside Web Solutions August 2000 - May 2001
DURO Communications March 2000 - September 2000
University of Tennessee at Chattanooga July 1998 - November 1999
Skills
Microsoft SQL Server, T-SQL, VBA, Microsoft Excel, Claims Management, Call Center, Call Management, Health Insurance, Brewing, Beer, Craft Beer, Python, Network Design, Network Administration, Network Engineering, Network Architecture, Linux System..., Arduino, ANSI C, Video Editing, IT Management, IT Operations, Microcontrollers, SharePoint, Healthcare Information..., Visio, Software Documentation, Call Centers, Customer Service, SDLC, Business Analysis, Resource Management, Sales, Leadership, Business Intelligence, Optimization, Business Process..., HIPAA, SSIS, System Automation, Software Project..., Process Optimization, Statistical Data..., Database Administration, Database Design, Access Database, IT Project Leadership, Performance Improvement, Operational Efficiency, Reporting & Analysis
Education
Tennessee Technological University 2009 — 2016
IT Management and Organizational Leadership
The University of Tennessee at Chattanooga 1998 — 2000
Computer Science
CIGNA May 2012 - Present
Barley Mob Brewers of Chattanooga January 2012 - January 2014
CIGNA October 2009 - May 2012
CIGNA April 2007 - October 2009
CIGNA July 2005 - April 2007
Convergys January 2002 - March 2005
st3 May 2001 - October 2001
Trackside Web Solutions August 2000 - May 2001
DURO Communications March 2000 - September 2000
University of Tennessee at Chattanooga July 1998 - November 1999
Skills
Microsoft SQL Server, T-SQL, VBA, Microsoft Excel, Claims Management, Call Center, Call Management, Health Insurance, Brewing, Beer, Craft Beer, Python, Network Design, Network Administration, Network Engineering, Network Architecture, Linux System..., Arduino, ANSI C, Video Editing, IT Management, IT Operations, Microcontrollers, SharePoint, Healthcare Information..., Visio, Software Documentation, Call Centers, Customer Service, SDLC, Business Analysis, Resource Management, Sales, Leadership, Business Intelligence, Optimization, Business Process..., HIPAA, SSIS, System Automation, Software Project..., Process Optimization, Statistical Data..., Database Administration, Database Design, Access Database, IT Project Leadership, Performance Improvement, Operational Efficiency, Reporting & Analysis
Education
Tennessee Technological University 2009 — 2016
IT Management and Organizational Leadership
The University of Tennessee at Chattanooga 1998 — 2000
Computer Science
Collette Cooper Collette Cooper's Convergys Experience July 2003 - September 2004
Job Choice Counseling Specialist at Automated Health Systems
Industry Telecommunications
Experience
Automated Health Systems May 2010 - Present
Convergys July 2003 - September 2004
Dial America Marketing November 2002 - May 2003
Skills
Psychotherapy, Employee Benefits, Medicaid, Social Services, Program Development, Community Outreach, Public Speaking, Public Health, Leadership Development, Coaching, Staff Development, Training, Interviews, Management, Organizational..., Employee Training, Customer Service, Team Building, Leadership, Employee Relations, Time Management, Human Resources
Education
Walden University
Master of Science (M.S.), Applied Psychology
The American School of Real Estate Express 2014 — 2015
Real Estate Sales Certification, Real Estate
University of Phoenix 2010 — 2014
Bachelor of Science (B.S.), Human Services and Management
Tallahassee Community College 2001 — 2010
Associate of Arts (AA), General Studies
Automated Health Systems May 2010 - Present
Convergys July 2003 - September 2004
Dial America Marketing November 2002 - May 2003
Skills
Psychotherapy, Employee Benefits, Medicaid, Social Services, Program Development, Community Outreach, Public Speaking, Public Health, Leadership Development, Coaching, Staff Development, Training, Interviews, Management, Organizational..., Employee Training, Customer Service, Team Building, Leadership, Employee Relations, Time Management, Human Resources
Education
Walden University
Master of Science (M.S.), Applied Psychology
The American School of Real Estate Express 2014 — 2015
Real Estate Sales Certification, Real Estate
University of Phoenix 2010 — 2014
Bachelor of Science (B.S.), Human Services and Management
Tallahassee Community College 2001 — 2010
Associate of Arts (AA), General Studies
Bobbie Hatfield's Convergys Experience January 2012 - June 2012
Job Paralegal
Industry Legal Services
Experience
Venture City Comics, LLC April 2015 - Present
CourtStreet, USA May 2012 - October 2013
Sherrow, Sutherland & Associates, PSC July 2012 - July 2012
Convergys January 2012 - June 2012
McClure and McClure, PLLC October 2009 - December 2011
Skills
Legal, Legal Assistance, Legal Issues, Legal Research, Legal Writing, Document Drafting, Drafting Agreements, Drafting Appeals, Prison Law, Prisoner Reentry, Microsoft Office, Transcription, Typing, Filing, Photography, Internet Explorer, Outlook, Job Running, Interviews, Picasa, Customer Satisfaction, Customer Insight
Education
Sullivan University 2008 — 2011
Bachelor's degree, Paralegal Studies, 3.4
Venture City Comics, LLC April 2015 - Present
CourtStreet, USA May 2012 - October 2013
Sherrow, Sutherland & Associates, PSC July 2012 - July 2012
Convergys January 2012 - June 2012
McClure and McClure, PLLC October 2009 - December 2011
Skills
Legal, Legal Assistance, Legal Issues, Legal Research, Legal Writing, Document Drafting, Drafting Agreements, Drafting Appeals, Prison Law, Prisoner Reentry, Microsoft Office, Transcription, Typing, Filing, Photography, Internet Explorer, Outlook, Job Running, Interviews, Picasa, Customer Satisfaction, Customer Insight
Education
Sullivan University 2008 — 2011
Bachelor's degree, Paralegal Studies, 3.4
Ashley Genevie Morales Ashley Genevie Morales's Convergys Experience May 2011 - November 2011
Job Logistics Team Member at About Time Inc.
Industry Wholesale
Experience
About Time Inc. May 2014 - Present
Texas A&M International University October 2012 - May 2014
Texas A&M International University February 2012 - June 2012
Convergys May 2011 - November 2011
Education
Texas A&M International University 2010 — 2014
Bachelor of Arts (BA), Psychology, Minor in Writing and Rhetoric
United High School Engineering & Technology Magnet 2006 — 2010
HS Degree with Honors
Mary Help of Christians School 1996 — 2006
Kindergarten to 8th Grade
About Time Inc. May 2014 - Present
Texas A&M International University October 2012 - May 2014
Texas A&M International University February 2012 - June 2012
Convergys May 2011 - November 2011
Education
Texas A&M International University 2010 — 2014
Bachelor of Arts (BA), Psychology, Minor in Writing and Rhetoric
United High School Engineering & Technology Magnet 2006 — 2010
HS Degree with Honors
Mary Help of Christians School 1996 — 2006
Kindergarten to 8th Grade
Jessica L Rice Jessica L Rice's Convergys Experience 2011 - 2014
Job Director, Leadership Development at Under Armour
Industry Management Consulting
Experience
Under Armour May 2014 - Present
Convergys 2011 - 2014
Convergys 2008 - 2011
Deloitte Consulting 2000 - 2008
Skills
Strategic Planning, Business Process..., Management, Recruiting, Vendor Management, Call Centers, Requirements Gathering, Organizational..., Business Process..., PMP, Training Delivery, Program Management, Training, Process Improvement, Management Consulting, Workforce Management, Operations Management, Customer Satisfaction, Call Center, Quality Management, Customer Experience, Performance Management, Outsourcing, CRM, BPO, Change Management, Business Analysis, Leadership, Contact Centers, Cross-functional Team..., Team Management, Quality Assurance, Employee Engagement
Education
Syracuse University
Bachelor's degree, Social Work
Syracuse University
Master's degree, Public Administration
Syracuse University
Master's degree, Organizational Social Work
Under Armour May 2014 - Present
Convergys 2011 - 2014
Convergys 2008 - 2011
Deloitte Consulting 2000 - 2008
Skills
Strategic Planning, Business Process..., Management, Recruiting, Vendor Management, Call Centers, Requirements Gathering, Organizational..., Business Process..., PMP, Training Delivery, Program Management, Training, Process Improvement, Management Consulting, Workforce Management, Operations Management, Customer Satisfaction, Call Center, Quality Management, Customer Experience, Performance Management, Outsourcing, CRM, BPO, Change Management, Business Analysis, Leadership, Contact Centers, Cross-functional Team..., Team Management, Quality Assurance, Employee Engagement
Education
Syracuse University
Bachelor's degree, Social Work
Syracuse University
Master's degree, Public Administration
Syracuse University
Master's degree, Organizational Social Work
Jessica Bowen Jessica Bowen's Convergys Experience September 2015 - Present
Job Sr Team Leader at Convergys
Industry Consumer Services
Experience
Convergys September 2015 - Present
New Hope Health May 2014 - June 2015
Torrent Pharma Inc. October 2010 - May 2014
Torrent Pharma Inc. March 2009 - October 2010
Chattanooga Times Free Press August 2008 - March 2009
Chattanooga Times Free Press April 2006 - August 2008
Kalamazoo Gazette March 2003 - January 2005
Skills
Leadership, Customer Service, Management, Software Documentation, Cross-functional Team..., Team Building, Customer Satisfaction, Sales, Microsoft Office, Process Improvement, Coaching, Human Resources, File Management, Inventory Management, Marketing, Invoicing, Database Administration, Supply Chain, Training, Forecasting, Newspaper, Operations Management, Outlook, Project Planning, Newspapers, At Multitasking, Administrative..., SAP Implementation, SAP, System Conversion, Software Implementation
Education
Tennessee Temple University 2005 — 2008
Bachelor of Business Administration (BBA), Management
Convergys September 2015 - Present
New Hope Health May 2014 - June 2015
Torrent Pharma Inc. October 2010 - May 2014
Torrent Pharma Inc. March 2009 - October 2010
Chattanooga Times Free Press August 2008 - March 2009
Chattanooga Times Free Press April 2006 - August 2008
Kalamazoo Gazette March 2003 - January 2005
Skills
Leadership, Customer Service, Management, Software Documentation, Cross-functional Team..., Team Building, Customer Satisfaction, Sales, Microsoft Office, Process Improvement, Coaching, Human Resources, File Management, Inventory Management, Marketing, Invoicing, Database Administration, Supply Chain, Training, Forecasting, Newspaper, Operations Management, Outlook, Project Planning, Newspapers, At Multitasking, Administrative..., SAP Implementation, SAP, System Conversion, Software Implementation
Education
Tennessee Temple University 2005 — 2008
Bachelor of Business Administration (BBA), Management
Diana Lorber's Convergys Experience December 2013 - August 2014
Job Masters Student in Counselor Education
Industry Mental Health Care
Experience
Convergys December 2013 - August 2014
Victoria's Secret March 2013 - August 2013
Chili's Grill and Bar April 2010 - August 2012
Skills
Creative Writing, Food, Adobe Creative Suite, Blogging, Recruiting, Teaching
Education
Texas Tech University 2014 — 2016
Master of Education (MEd), Mental Health Counseling/Counselor
The University of Texas at Dallas 2010 — 2012
Bachelor of Arts in Interdisciplinary Studies, Communication and Cultural Studies
The University of Texas at Arlington 2008 — 2010
Behavioral Sciences
Convergys December 2013 - August 2014
Victoria's Secret March 2013 - August 2013
Chili's Grill and Bar April 2010 - August 2012
Skills
Creative Writing, Food, Adobe Creative Suite, Blogging, Recruiting, Teaching
Education
Texas Tech University 2014 — 2016
Master of Education (MEd), Mental Health Counseling/Counselor
The University of Texas at Dallas 2010 — 2012
Bachelor of Arts in Interdisciplinary Studies, Communication and Cultural Studies
The University of Texas at Arlington 2008 — 2010
Behavioral Sciences
Rachel Zugelder's Convergys Experience August 2011 - November 2011
Job Advertising Department Manager at SoftRock
Industry Marketing and Advertising
Experience
SoftRock January 2012 - Present
Convergys August 2011 - November 2011
Hospitality Resource Supply August 2008 - August 2011
Skills
Copywriting, Online Advertising, Social Media, Social Media Marketing, Lead Generation, Social Networking, Advertising, Customer Service, Copy Editing, Microsoft Office, Creative Writing, SEO, Editing, Marketing Communications, Online Marketing, Journalism, Marketing, Sales, Facebook, Email Marketing
Education
Valencia Community College 2007 — 2010
Tallahassee Community College 2005 — 2007
SoftRock January 2012 - Present
Convergys August 2011 - November 2011
Hospitality Resource Supply August 2008 - August 2011
Skills
Copywriting, Online Advertising, Social Media, Social Media Marketing, Lead Generation, Social Networking, Advertising, Customer Service, Copy Editing, Microsoft Office, Creative Writing, SEO, Editing, Marketing Communications, Online Marketing, Journalism, Marketing, Sales, Facebook, Email Marketing
Education
Valencia Community College 2007 — 2010
Tallahassee Community College 2005 — 2007
Shannon Koenders Shannon Koenders's Convergys Experience June 2010 - Present
Job Transition Coordinator Convergys Anywhere Team
Industry Consumer Services
Experience
Convergys June 2010 - Present
Skills
Transition Management, Service Delivery, Workforce Management, Team Management, Outsourcing, Vendor Management, Process Excellence, Requirements Analysis, Contact Centers, Performance Management, Customer Satisfaction, Employee Engagement, Customer Service, Sla, Call Centers, Microsoft Office, Team Building, Coaching, Customer Experience, Leadership, Process Improvement, Management, Team Leadership
Education
Texas State University-San Marcos
Convergys June 2010 - Present
Skills
Transition Management, Service Delivery, Workforce Management, Team Management, Outsourcing, Vendor Management, Process Excellence, Requirements Analysis, Contact Centers, Performance Management, Customer Satisfaction, Employee Engagement, Customer Service, Sla, Call Centers, Microsoft Office, Team Building, Coaching, Customer Experience, Leadership, Process Improvement, Management, Team Leadership
Education
Texas State University-San Marcos
Dominic Lawrence's Convergys Experience May 2014 - January 2015
Job Photojournalist
Industry Broadcast Media
Experience
KCBD-TV January 2015 - Present
Convergys May 2014 - January 2015
Texas Tech Hospitality September 2012 - March 2014
IHOP May 2011 - August 2011
Skills
Electronic Media, Mass Communication, Organizational..., Customer Service, Sales
Education
Texas Tech University 2010 — 2015
Bachelor of Arts (BA), Electronic media and Communications
KCBD-TV January 2015 - Present
Convergys May 2014 - January 2015
Texas Tech Hospitality September 2012 - March 2014
IHOP May 2011 - August 2011
Skills
Electronic Media, Mass Communication, Organizational..., Customer Service, Sales
Education
Texas Tech University 2010 — 2015
Bachelor of Arts (BA), Electronic media and Communications
Wayne Brummet Wayne Brummet's Convergys Experience September 2008 - Present
Job Manager Solutions Integration at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys September 2008 - Present
Intervoice April 2000 - September 2008
Raytheon April 1996 - March 2000
Electrospace Systems February 1987 - April 1996
US Army November 1983 - November 1986
Skills
Integration, Service Delivery, Program Management, Process Improvement, Outsourcing, Data Center, Requirements Analysis, Security, Disaster Recovery, PMP, Vendor Management, Telecommunications, SDLC, Business Analysis, IT Strategy, Software Project..., Management, Call Centers, VoIP, Product Management
Education
The University of Texas at Arlington 1979 — 1983
Aerospace, Aeronautical and Astronautical/Space Engineering
Texas Christian University 1979 — 1981
Air Force ROTC, Air Science and Operations
Convergys September 2008 - Present
Intervoice April 2000 - September 2008
Raytheon April 1996 - March 2000
Electrospace Systems February 1987 - April 1996
US Army November 1983 - November 1986
Skills
Integration, Service Delivery, Program Management, Process Improvement, Outsourcing, Data Center, Requirements Analysis, Security, Disaster Recovery, PMP, Vendor Management, Telecommunications, SDLC, Business Analysis, IT Strategy, Software Project..., Management, Call Centers, VoIP, Product Management
Education
The University of Texas at Arlington 1979 — 1983
Aerospace, Aeronautical and Astronautical/Space Engineering
Texas Christian University 1979 — 1981
Air Force ROTC, Air Science and Operations
Seerat Baraich Seerat Baraich's Convergys Experience October 1999 - May 2003
Job Manager Operations at Iping International Marketing
Industry Telecommunications
Experience
Top Lottos Ltd. January 2015 - Present
Kanara Financial Group May 2011 - September 2014
ALG Vancouver April 2012 - January 2014
Budget Rent a Car February 2006 - December 2012
Orion Diallog April 2004 - January 2006
Vertex (I )Pvt Ltd May 2003 - April 2004
Convergys October 1999 - May 2003
Sutlej Motors Limited 1997 - 1999
Spice Telecom Limited 1996 - 1997
Skills
Various Call Quality..., MS Excel, CISCO Dialers, MATRIX, Telus Call Center One..., Five9, Operations Management, Call Analysis, Performance Reporting, Annual Reports, Performance Appraisal, Development Appraisals, Developing Manpower, Training, Demand Forecasting, Sales Presentations, Salesforce Training, Customer Retention, Project Coordination, Hiring Employees, Attrition forecasting, market segmentation and..., Strategic Planning, MIS, Objection Handling, Microsoft Excel, Telecommunications, BPO, Call Centers, CRM, Management, Performance Management, Leadership, Team Management, Vendor Management, Outsourcing, Recruiting, Sales Management, Sales, Coaching, Workforce Management, Business Planning, Customer Satisfaction, Team Leadership, Employee Training, Customer Experience, Interviews, Troubleshooting, Customer Service, Team Building
Education
Symbiosis institute of Management Studies 1996 — 1998
PGDM- Sales and Marketing, Sales, Distribution, and Marketing Operations, General, A
GNDU 1992 — 1995
Bachelor of Arts (B.A.), Geography, First
Top Lottos Ltd. January 2015 - Present
Kanara Financial Group May 2011 - September 2014
ALG Vancouver April 2012 - January 2014
Budget Rent a Car February 2006 - December 2012
Orion Diallog April 2004 - January 2006
Vertex (I )Pvt Ltd May 2003 - April 2004
Convergys October 1999 - May 2003
Sutlej Motors Limited 1997 - 1999
Spice Telecom Limited 1996 - 1997
Skills
Various Call Quality..., MS Excel, CISCO Dialers, MATRIX, Telus Call Center One..., Five9, Operations Management, Call Analysis, Performance Reporting, Annual Reports, Performance Appraisal, Development Appraisals, Developing Manpower, Training, Demand Forecasting, Sales Presentations, Salesforce Training, Customer Retention, Project Coordination, Hiring Employees, Attrition forecasting, market segmentation and..., Strategic Planning, MIS, Objection Handling, Microsoft Excel, Telecommunications, BPO, Call Centers, CRM, Management, Performance Management, Leadership, Team Management, Vendor Management, Outsourcing, Recruiting, Sales Management, Sales, Coaching, Workforce Management, Business Planning, Customer Satisfaction, Team Leadership, Employee Training, Customer Experience, Interviews, Troubleshooting, Customer Service, Team Building
Education
Symbiosis institute of Management Studies 1996 — 1998
PGDM- Sales and Marketing, Sales, Distribution, and Marketing Operations, General, A
GNDU 1992 — 1995
Bachelor of Arts (B.A.), Geography, First
Omar Bretado Omar Bretado's Convergys Experience July 2012 - February 2013
Job Account Manager at The CocaCola Company
Industry International Affairs
Experience
The Coca-Cola Company September 2015 - Present
R&L Global Logistics May 2015 - September 2015
Enterprise Rent-A-Car May 2014 - April 2015
TAMIU February 2014 - May 2014
Enactus TAMIU February 2013 - October 2013
Global Tooling Specialties April 2013 - September 2013
Convergys July 2012 - February 2013
Skills
Marketing, Customer Satisfaction, Restaurants, Food, Customer Service, Microsoft Office, Time Management, Microsoft Word, Teamwork, Leadership, Microsoft Excel, PowerPoint, Inventory Management, Data Analysis, Sales, Spanish
Education
Texas A&M International University 2011 — 2015
Bachelor's Degree, Finance
Texas A&M International University 2011 — 2015
Bachelor, Business Administration; International Economics
The Coca-Cola Company September 2015 - Present
R&L Global Logistics May 2015 - September 2015
Enterprise Rent-A-Car May 2014 - April 2015
TAMIU February 2014 - May 2014
Enactus TAMIU February 2013 - October 2013
Global Tooling Specialties April 2013 - September 2013
Convergys July 2012 - February 2013
Skills
Marketing, Customer Satisfaction, Restaurants, Food, Customer Service, Microsoft Office, Time Management, Microsoft Word, Teamwork, Leadership, Microsoft Excel, PowerPoint, Inventory Management, Data Analysis, Sales, Spanish
Education
Texas A&M International University 2011 — 2015
Bachelor's Degree, Finance
Texas A&M International University 2011 — 2015
Bachelor, Business Administration; International Economics
Karlie Aubry Karlie Aubry's Convergys Experience May 2011 - August 2011
Job I help companies transform the way they operate
Industry Computer Software
Experience
NetSuite October 2014 - Present
Kimberly-Clark May 2013 - October 2014
IDEA January 2013 - May 2013
Hill Communications January 2012 - December 2012
Fox Valley Staffing, Inc May 2012 - August 2012
Convergys May 2011 - August 2011
Milwaukee Insulation May 2008 - August 2008
Skills
Press Releases, Microsoft Office, Cision, Basecamp, Wordpress, Associated Press style, Social Media, Media Pitches, Press Coverage, Event Planning, Strategic Public..., SharePoint, Photoshop, Illustrator, InDesign, Adobe Acrobat, MailChimp, Google Analytics, TweetDeck, Prezi, Editing
Education
Syracuse University 2009 — 2013
Bachelor of Science (B.S.), Public Relations
NetSuite October 2014 - Present
Kimberly-Clark May 2013 - October 2014
IDEA January 2013 - May 2013
Hill Communications January 2012 - December 2012
Fox Valley Staffing, Inc May 2012 - August 2012
Convergys May 2011 - August 2011
Milwaukee Insulation May 2008 - August 2008
Skills
Press Releases, Microsoft Office, Cision, Basecamp, Wordpress, Associated Press style, Social Media, Media Pitches, Press Coverage, Event Planning, Strategic Public..., SharePoint, Photoshop, Illustrator, InDesign, Adobe Acrobat, MailChimp, Google Analytics, TweetDeck, Prezi, Editing
Education
Syracuse University 2009 — 2013
Bachelor of Science (B.S.), Public Relations
Jason Ferrell's Convergys Experience June 2010 - Present
Job Trainer at Convergys
Industry Consumer Services
Experience
Convergys June 2010 - Present
MDC Research December 2007 - March 2010
Green Pappya March 2007 - November 2007
s Restaurant October 2006 - January 2007
Consumer Opinion Services June 2006 - October 2006
Zones, Inc. January 2006 - June 2006
Dell March 2005 - January 2006
Pappadeaux Restaurant August 2004 - June 2005
Olive Garden March 2002 - July 2004
CapRock Communications May 2000 - August 2001
Skills
Training, Recruiting, Management, Interviews, Networking, Sales, Time Management, Analysis, Project Management, Troubleshooting, Cold Calling, Direct Sales, Microsoft Excel
Education
University of North Texas 1996 — 1998
Psychology
Texas Tech University 1993 — 1997
N/A, Psychology
Convergys June 2010 - Present
MDC Research December 2007 - March 2010
Green Pappya March 2007 - November 2007
s Restaurant October 2006 - January 2007
Consumer Opinion Services June 2006 - October 2006
Zones, Inc. January 2006 - June 2006
Dell March 2005 - January 2006
Pappadeaux Restaurant August 2004 - June 2005
Olive Garden March 2002 - July 2004
CapRock Communications May 2000 - August 2001
Skills
Training, Recruiting, Management, Interviews, Networking, Sales, Time Management, Analysis, Project Management, Troubleshooting, Cold Calling, Direct Sales, Microsoft Excel
Education
University of North Texas 1996 — 1998
Psychology
Texas Tech University 1993 — 1997
N/A, Psychology
Fiona Morris Tragemann Fiona Morris Tragemann's Convergys Experience 2006 - 2008
Job Specialist Leader at Deloitte
Industry Information Technology and Services
Experience
Deloitte May 2013 - Present
EPI-USE February 2010 - May 2013
Invision Consulting Inc. 1995 - February 2010
B2B Workforce 2004 - 2009
Convergys 2006 - 2008
Nokia 2000 - 2001
The Coca-Cola Company 1998 - 2000
Georgia-Pacific LLC 1995 - 1998
SAP 1994 - 1995
Price Waterhouse 1993 - 1994
Skills
SAP R/3, SAP HR, SAP MGE, SAP HCM, SAP HCM Global, SAP, Time Management, Organizational..., ALE, ERP, SAP Portal, Personnel Management, Human Resources, Payroll, Business Process, SAP ERP, Outsourcing, ABAP, Master Data Management, Management Consulting, SAP Implementation, Integration, Program Management, Consulting, Software Documentation, Pre-sales
Education
Swinburne University of Technology 1986 — 1989
B.Bus, Marketing
MacRobertson Girls High 1985 — 1985
HSC, HSC / Year 12
Victorian College of the Arts 1979 — 1984
School of Dance, Year 7 to year 12
Deloitte May 2013 - Present
EPI-USE February 2010 - May 2013
Invision Consulting Inc. 1995 - February 2010
B2B Workforce 2004 - 2009
Convergys 2006 - 2008
Nokia 2000 - 2001
The Coca-Cola Company 1998 - 2000
Georgia-Pacific LLC 1995 - 1998
SAP 1994 - 1995
Price Waterhouse 1993 - 1994
Skills
SAP R/3, SAP HR, SAP MGE, SAP HCM, SAP HCM Global, SAP, Time Management, Organizational..., ALE, ERP, SAP Portal, Personnel Management, Human Resources, Payroll, Business Process, SAP ERP, Outsourcing, ABAP, Master Data Management, Management Consulting, SAP Implementation, Integration, Program Management, Consulting, Software Documentation, Pre-sales
Education
Swinburne University of Technology 1986 — 1989
B.Bus, Marketing
MacRobertson Girls High 1985 — 1985
HSC, HSC / Year 12
Victorian College of the Arts 1979 — 1984
School of Dance, Year 7 to year 12
Leah Molter Leah Molter's Convergys Experience March 2008 - December 2009
Job Practice Director Concannon Business Consulting
Industry Management Consulting
Experience
Concannon Business Consulting January 2011 - December 2014
Convergys March 2008 - December 2009
Convergys (formerly Intervoice) 2008 - 2009
McAfee January 2002 - March 2004
Hitachi Consulting January 1997 - August 2002
Motorola Solutions January 1995 - December 1997
Skills
Customer Relations, Management Consulting, Change Management, Siebel, Business Analysis, Program Management, Business Process..., Software Project..., SaaS, Integration, IT Strategy, Business Process..., Business Intelligence, PMO, Cloud Computing, Business Process, Vendor Management, Professional Services, Project Management, SDLC, Requirements Analysis, Enterprise Software, IT Management, Process Improvement, CRM
Education
Texas State University-San Marcos 2001 — 2004
BBA, Information Systems
Concannon Business Consulting January 2011 - December 2014
Convergys March 2008 - December 2009
Convergys (formerly Intervoice) 2008 - 2009
McAfee January 2002 - March 2004
Hitachi Consulting January 1997 - August 2002
Motorola Solutions January 1995 - December 1997
Skills
Customer Relations, Management Consulting, Change Management, Siebel, Business Analysis, Program Management, Business Process..., Software Project..., SaaS, Integration, IT Strategy, Business Process..., Business Intelligence, PMO, Cloud Computing, Business Process, Vendor Management, Professional Services, Project Management, SDLC, Requirements Analysis, Enterprise Software, IT Management, Process Improvement, CRM
Education
Texas State University-San Marcos 2001 — 2004
BBA, Information Systems
John Vallillo's Convergys Experience December 2010 - October 2013
Job Call Center Manager at Walt Disney World
Industry Consumer Services
Experience
Walt Disney World January 2014 - Present
Convergys December 2010 - October 2013
VIPdesk June 2008 - June 2010
Massey Services November 2005 - March 2008
Broder Bros., Co. July 2003 - November 2005
PRC July 1998 - April 2003
First Data Merchant Services July 1989 - July 1998
Avis Rent A Car 1985 - 1989
Skills
Call Center, Customer Satisfaction, Leadership, Forecasting, Workforce Management, Customer Service, Operations Management, Team Building, Account Management, Customer Experience, Process Improvement, Inbound Marketing, BPO, Coaching, Vendor Management, Call Centers
Education
Suffolk County Community College 1982 — 1983
Business
Grumman Data Systems Institute 1982 — 1982
Comput Ops, Computer Operations
Walt Disney World January 2014 - Present
Convergys December 2010 - October 2013
VIPdesk June 2008 - June 2010
Massey Services November 2005 - March 2008
Broder Bros., Co. July 2003 - November 2005
PRC July 1998 - April 2003
First Data Merchant Services July 1989 - July 1998
Avis Rent A Car 1985 - 1989
Skills
Call Center, Customer Satisfaction, Leadership, Forecasting, Workforce Management, Customer Service, Operations Management, Team Building, Account Management, Customer Experience, Process Improvement, Inbound Marketing, BPO, Coaching, Vendor Management, Call Centers
Education
Suffolk County Community College 1982 — 1983
Business
Grumman Data Systems Institute 1982 — 1982
Comput Ops, Computer Operations
David Baucum David Baucum's Convergys Experience October 2004 - October 2005
Job Software Engineer at The Captiveyes Group LLC
Industry Information Technology and Services
Experience
The Captiveyes Group LLC August 2014 - Present
TYBRIN Corporation May 2008 - August 2014
CAI September 2006 - May 2008
Convergys October 2004 - October 2005
Convergys July 2002 - October 2004
Skills
Linux, Perl, Databases, MySQL, Software Documentation, PL/SQL, Software Development, Git, Oracle, JavaScript, SQL, Web Development, CSS, PHP
Education
Tallahassee Community College 2005 — 2007
The Captiveyes Group LLC August 2014 - Present
TYBRIN Corporation May 2008 - August 2014
CAI September 2006 - May 2008
Convergys October 2004 - October 2005
Convergys July 2002 - October 2004
Skills
Linux, Perl, Databases, MySQL, Software Documentation, PL/SQL, Software Development, Git, Oracle, JavaScript, SQL, Web Development, CSS, PHP
Education
Tallahassee Community College 2005 — 2007
James A. DeLao James A. DeLao's Convergys Experience November 1998 - January 1999
Job L2 Customer Support Service Manager at Nabors Industries
Industry Information Technology and Services
Experience
Nabors Industries June 2013 - Present
Baker Hughes February 2012 - December 2012
Shell Oil Company April 2011 - December 2011
Shell Oil Company June 1999 - July 2010
Convergys November 1998 - January 1999
Skills
Business Analysis, IT Service Management, ITIL, Data Analysis, Unix Shell Scripting, SSH, HTML, JavaScript, VBScript, ASP, Visual Basic, VBA, SQL, Oracle SQL, SQL Server, MVS, JCL, COBOL, CICS, CLIST, Service Center, NetMeeting, Visio, Livelink, Putty, VSS, .NET
Education
Texas A&M University
B.S. in Liberal Arts, Journalism
University of Houston
B.S. in Technology, Information Systems Technology
Nabors Industries June 2013 - Present
Baker Hughes February 2012 - December 2012
Shell Oil Company April 2011 - December 2011
Shell Oil Company June 1999 - July 2010
Convergys November 1998 - January 1999
Skills
Business Analysis, IT Service Management, ITIL, Data Analysis, Unix Shell Scripting, SSH, HTML, JavaScript, VBScript, ASP, Visual Basic, VBA, SQL, Oracle SQL, SQL Server, MVS, JCL, COBOL, CICS, CLIST, Service Center, NetMeeting, Visio, Livelink, Putty, VSS, .NET
Education
Texas A&M University
B.S. in Liberal Arts, Journalism
University of Houston
B.S. in Technology, Information Systems Technology
Stephen Moses, PMP's Convergys Experience 2005 - 2008
Job Program/Project Management
Industry Information Technology and Services
Experience
Amdocs November 2009 - Present
Convergys 2005 - 2008
Linmar Systems 2004 - 2005
IP Unity Glenayre 2002 - 2003
ProAct Technologies (formerly CFN) 2000 - 2001
MA&A Group 1999 - 2000
BP Amoco 1995 - 1999
Skills
Program Management, Vendor Relations, Technology Planning, New Business Development
Education
Syracuse University
whs
Amdocs November 2009 - Present
Convergys 2005 - 2008
Linmar Systems 2004 - 2005
IP Unity Glenayre 2002 - 2003
ProAct Technologies (formerly CFN) 2000 - 2001
MA&A Group 1999 - 2000
BP Amoco 1995 - 1999
Skills
Program Management, Vendor Relations, Technology Planning, New Business Development
Education
Syracuse University
whs
Darrell R. Brown's Convergys Experience 2007 - 2009
Job Client Partner at SAP, Oil & Gas Industry
Industry Information Technology and Services
Experience
SAP September 2014 - Present
Gimmal March 2011 - September 2014
Convergys 2007 - 2009
Countrywide Financial April 2007 - August 2007
Countrywide Financial July 2006 - March 2007
Harcourt Assessment June 2004 - July 2006
Corban Communications 2002 - 2004
Vingette May 2000 - April 2002
Dimension Data / Premier Systems, LLC 1998 - 2000
Ernst & Young, LLP January 1996 - October 1998
Skills
Business Process, ERP, Integration, IT Strategy, IT Transformation, Business Analysis, Enterprise Software, Outsourcing, Strategic Planning, PMO, Management Consulting, Operations Management, Process Improvement, Program Management, Change Management, Project Management, Business Strategy, Business Alignment, Proposal Writing, Process Engineering, Mobile Technology, Business Case, Mobile Applications, Process Modeling, Automation, Roadmap, Project Turnaround, IT Governance, Operating Models, Process Consulting, Software Consulting, Project Oversight, Operating Model Design
Education
Lowry Mays School of Business, Texas A&M University
BBA
Texas A&M University
Bachelor of Business Administration (B.B.A.)
SAP September 2014 - Present
Gimmal March 2011 - September 2014
Convergys 2007 - 2009
Countrywide Financial April 2007 - August 2007
Countrywide Financial July 2006 - March 2007
Harcourt Assessment June 2004 - July 2006
Corban Communications 2002 - 2004
Vingette May 2000 - April 2002
Dimension Data / Premier Systems, LLC 1998 - 2000
Ernst & Young, LLP January 1996 - October 1998
Skills
Business Process, ERP, Integration, IT Strategy, IT Transformation, Business Analysis, Enterprise Software, Outsourcing, Strategic Planning, PMO, Management Consulting, Operations Management, Process Improvement, Program Management, Change Management, Project Management, Business Strategy, Business Alignment, Proposal Writing, Process Engineering, Mobile Technology, Business Case, Mobile Applications, Process Modeling, Automation, Roadmap, Project Turnaround, IT Governance, Operating Models, Process Consulting, Software Consulting, Project Oversight, Operating Model Design
Education
Lowry Mays School of Business, Texas A&M University
BBA
Texas A&M University
Bachelor of Business Administration (B.B.A.)
Bridget Moreno's Convergys Experience January 2005 - December 2008
Job Recruiting Manager at RS&H
Industry Civil Engineering
Experience
RS&H August 2015 - Present
RS&H June 2014 - August 2015
Deutsche Bank January 2013 - June 2014
Deutsche Bank October 2012 - January 2013
Deutsche Bank January 2009 - October 2012
Convergys January 2005 - December 2008
Brooks Health System November 2003 - January 2005
Covalent Group March 2002 - October 2003
SAP December 2000 - October 2001
Gartner February 2000 - December 2000
Skills
Applicant Tracking..., Talent Acquisition, Onboarding, Recruiting, Sourcing, HRIS, Interviews, Hiring, Human Resources, Networking, Vendor Management, CRM, Interviewing, Budgets, Business Analysis, Training, Social Networking, Management
Education
Temple University 1991 — 1995
BS, Mathematics
RS&H August 2015 - Present
RS&H June 2014 - August 2015
Deutsche Bank January 2013 - June 2014
Deutsche Bank October 2012 - January 2013
Deutsche Bank January 2009 - October 2012
Convergys January 2005 - December 2008
Brooks Health System November 2003 - January 2005
Covalent Group March 2002 - October 2003
SAP December 2000 - October 2001
Gartner February 2000 - December 2000
Skills
Applicant Tracking..., Talent Acquisition, Onboarding, Recruiting, Sourcing, HRIS, Interviews, Hiring, Human Resources, Networking, Vendor Management, CRM, Interviewing, Budgets, Business Analysis, Training, Social Networking, Management
Education
Temple University 1991 — 1995
BS, Mathematics
David Mount's Convergys Experience February 2011 - July 2011
Job Principle and Owner at SystemSolutions
Industry Pharmaceuticals
Experience
Seeking Next Opportunity July 2013 - Present
SystemSolutions dba The Mac Guy February 1996 - Present
SystemSolutions d/b/a The Mac Guy February 1996 - Present
Confluence Preparatory Academy August 2012 - July 2013
St. Louis Testing Labs August 2011 - January 2012
Convergys February 2011 - July 2011
Covidien/Mallinckrodt August 2010 - November 2010
US Dept of Commerce, Census Bureau February 2010 - July 2010
St Louis College of Pharmacy July 2007 - July 2009
aMac Digital Radiography 2003 - 2007
Skills
Data Analysis, Healthcare, Strategic Planning, Quality Assurance, R&D, GMP, Drug Delivery, Microsoft Excel, Pharmaceutical Industry, Software Documentation, Process Improvement, Analytical Chemistry, Technology Transfer, Pharmacy, Pharmaceutics, Pharmaceuticals, Product Development, Materials Science..., SOP development, Problem Solving, Troubleshooting, Teaching, Microsoft Office, Documentation, PowerPoint, Excel, Word, Team Building, Customer Service, Customer Relations, Sop, Regulatory Affairs, Program Management, Validation, FDA, SOP, V&V
Education
University of the Sciences in Philadelphia 1984 — 1993
MSc, Pharmaceutics
Temple University 1984 — 1984
started grad studies, Pharmaceutics
University of Delaware 1973 — 1977
B.S., Chemistry
Plymouth-Whitemarsh Sr. High School 1969 — 1973
Whitemarsh Junior High School 1966 — 1969
7-9
Spring Mill Elementary School 1960 — 1966
Seeking Next Opportunity July 2013 - Present
SystemSolutions dba The Mac Guy February 1996 - Present
SystemSolutions d/b/a The Mac Guy February 1996 - Present
Confluence Preparatory Academy August 2012 - July 2013
St. Louis Testing Labs August 2011 - January 2012
Convergys February 2011 - July 2011
Covidien/Mallinckrodt August 2010 - November 2010
US Dept of Commerce, Census Bureau February 2010 - July 2010
St Louis College of Pharmacy July 2007 - July 2009
aMac Digital Radiography 2003 - 2007
Skills
Data Analysis, Healthcare, Strategic Planning, Quality Assurance, R&D, GMP, Drug Delivery, Microsoft Excel, Pharmaceutical Industry, Software Documentation, Process Improvement, Analytical Chemistry, Technology Transfer, Pharmacy, Pharmaceutics, Pharmaceuticals, Product Development, Materials Science..., SOP development, Problem Solving, Troubleshooting, Teaching, Microsoft Office, Documentation, PowerPoint, Excel, Word, Team Building, Customer Service, Customer Relations, Sop, Regulatory Affairs, Program Management, Validation, FDA, SOP, V&V
Education
University of the Sciences in Philadelphia 1984 — 1993
MSc, Pharmaceutics
Temple University 1984 — 1984
started grad studies, Pharmaceutics
University of Delaware 1973 — 1977
B.S., Chemistry
Plymouth-Whitemarsh Sr. High School 1969 — 1973
Whitemarsh Junior High School 1966 — 1969
7-9
Spring Mill Elementary School 1960 — 1966
Sean Rouse's Convergys Experience September 2007 - May 2008
Job New St. Paul Tabernacle Headstart Agency, Inc. at New
Industry Hospital & Health Care
Experience
New St. Paul Tabernacle Headstart Agency, Inc. October 2014 - Present
Alutiiq July 2013 - Present
Detroit HBCU Network January 2006 - Present
Downriver Community Services August 2012 - June 2013
Henry Ford Health System November 2011 - August 2012
Henry Ford Health System May 2008 - July 2011
Convergys September 2007 - May 2008
Ferndale Public Library December 2006 - May 2008
Darkroom Design Studio May 2007 - January 2008
General Dynamics Land Systems June 2007 - August 2007
Skills
Data Analysis, Public Speaking, Change Management, Community Outreach, Access, Analysis, Nonprofits, Team Building, Research, Training, Databases, Project Management, Non-profits, Program Management, Microsoft Office, Social Media, Organizational..., Troubleshooting, Process Improvement, Leadership Development, Testing, Management, Customer Service, Leadership, Strategic Planning, Marketing, Coaching
Education
Wayne State University 2005 — 2007
Library and Information Science
Tennessee State University 1994 — 2001
Bachelor of Science (B.S.), Computer Science
New St. Paul Tabernacle Headstart Agency, Inc. October 2014 - Present
Alutiiq July 2013 - Present
Detroit HBCU Network January 2006 - Present
Downriver Community Services August 2012 - June 2013
Henry Ford Health System November 2011 - August 2012
Henry Ford Health System May 2008 - July 2011
Convergys September 2007 - May 2008
Ferndale Public Library December 2006 - May 2008
Darkroom Design Studio May 2007 - January 2008
General Dynamics Land Systems June 2007 - August 2007
Skills
Data Analysis, Public Speaking, Change Management, Community Outreach, Access, Analysis, Nonprofits, Team Building, Research, Training, Databases, Project Management, Non-profits, Program Management, Microsoft Office, Social Media, Organizational..., Troubleshooting, Process Improvement, Leadership Development, Testing, Management, Customer Service, Leadership, Strategic Planning, Marketing, Coaching
Education
Wayne State University 2005 — 2007
Library and Information Science
Tennessee State University 1994 — 2001
Bachelor of Science (B.S.), Computer Science
Christopher Borner's Convergys Experience September 1999 - November 2003
Job Client Services Manager
Industry Consumer Services
Experience
Elite Worldwide Transportation October 2013 - Present
Medco Medical Supply January 2013 - October 2013
IRT Interactive Response Technologies March 2012 - January 2013
S4 Communications March 2011 - October 2012
All Texan Facility Services December 2010 - February 2011
NCR Corporation/The New Release 2007 - 2009
CounterforceUSA May 2006 - October 2007
Time Warner, Inc. November 2003 - March 2006
Convergys September 1999 - November 2003
Skills
Total View, CMS Vantive, E-Talk, NICE, IEX/Totalview, Work Force..., , Pipkins..., 8 x 8 Telephony switch..., Strata Predictive..., Excel, PowerPoint, Word, Outlook, Access, Microsoft Office, Microsoft Word, Management, Microsoft Excel, Call Centers, Process Improvement, Customer Service, Recruiting, Troubleshooting, Performance Management, Team Management, Project Management, Human Resources, Quality Assurance, Analysis, Customer Satisfaction, Budgets, Coaching
Education
King Wood College 1998 — 1999
Microsoft Office suite
Texas Southern University 1985 — 1986
Elite Worldwide Transportation October 2013 - Present
Medco Medical Supply January 2013 - October 2013
IRT Interactive Response Technologies March 2012 - January 2013
S4 Communications March 2011 - October 2012
All Texan Facility Services December 2010 - February 2011
NCR Corporation/The New Release 2007 - 2009
CounterforceUSA May 2006 - October 2007
Time Warner, Inc. November 2003 - March 2006
Convergys September 1999 - November 2003
Skills
Total View, CMS Vantive, E-Talk, NICE, IEX/Totalview, Work Force..., , Pipkins..., 8 x 8 Telephony switch..., Strata Predictive..., Excel, PowerPoint, Word, Outlook, Access, Microsoft Office, Microsoft Word, Management, Microsoft Excel, Call Centers, Process Improvement, Customer Service, Recruiting, Troubleshooting, Performance Management, Team Management, Project Management, Human Resources, Quality Assurance, Analysis, Customer Satisfaction, Budgets, Coaching
Education
King Wood College 1998 — 1999
Microsoft Office suite
Texas Southern University 1985 — 1986
Sridhar Srinivasa (PMP, CSM)'s Convergys Experience December 2009 - July 2010
Job EF Education First
Industry Information Technology and Services
Experience
EF Education First July 2012 - Present
Kaiser Permanente IT December 2010 - February 2012
Convergys December 2009 - July 2010
Hewlett-Packard January 2007 - June 2009
Hewlett-Packard November 2004 - January 2007
Hewlett-Packard October 2003 - October 2004
Hewlette Packard January 2003 - September 2003
Sutherland Technologies January 2002 - January 2003
Skills
IT Service Management, Service Delivery, Vendor Management, ITIL, PMP, Incident Management, Project Management, Disaster Recovery, Cross-functional Team..., Management, Requirements Analysis, IT Strategy, ERP, Project Planning, Troubleshooting, SDLC, IT Management, Software Project...
Education
Symbiosis institute of Management Studies 2006 — 2008
Master's Degree, Operations management, 1st Class
St Joseph's College 1998 — 2001
Computers
New Horizon English High School 1993 — 1996
EF Education First July 2012 - Present
Kaiser Permanente IT December 2010 - February 2012
Convergys December 2009 - July 2010
Hewlett-Packard January 2007 - June 2009
Hewlett-Packard November 2004 - January 2007
Hewlett-Packard October 2003 - October 2004
Hewlette Packard January 2003 - September 2003
Sutherland Technologies January 2002 - January 2003
Skills
IT Service Management, Service Delivery, Vendor Management, ITIL, PMP, Incident Management, Project Management, Disaster Recovery, Cross-functional Team..., Management, Requirements Analysis, IT Strategy, ERP, Project Planning, Troubleshooting, SDLC, IT Management, Software Project...
Education
Symbiosis institute of Management Studies 2006 — 2008
Master's Degree, Operations management, 1st Class
St Joseph's College 1998 — 2001
Computers
New Horizon English High School 1993 — 1996
Juma Parham's Convergys Experience 2003 - 2007
Job QA Engineer Epsilon
Industry Computer Software
Experience
Epsilon June 2014 - Present
Fifth Third Bank November 2010 - June 2014
MARTA - Metropolitian Atlanta Rapid Transit Authority February 2008 - October 2010
Convergys 2003 - 2007
Skills
Quality Center, User Acceptance Testing, SDLC, Requirements Analysis, System Testing, Quality Assurance, Test Planning
Education
Tennessee State University 1998 — 2003
Epsilon June 2014 - Present
Fifth Third Bank November 2010 - June 2014
MARTA - Metropolitian Atlanta Rapid Transit Authority February 2008 - October 2010
Convergys 2003 - 2007
Skills
Quality Center, User Acceptance Testing, SDLC, Requirements Analysis, System Testing, Quality Assurance, Test Planning
Education
Tennessee State University 1998 — 2003
Lea Bavaro's Convergys Experience September 1999 - May 2000
Job at Raytheon Applied Signal Technology, Inc.
Industry Information Technology and Services
Experience
Applied Signal Technology September 2010 - Present
SRA International, Inc February 2007 - September 2010
SRA International, Inc March 2001 - September 2010
SRA International, Inc. May 2004 - February 2008
SRA International, Inc. March 2002 - April 2005
SRA International, Inc. March 2001 - March 2002
Taos, The Sys Admin Company May 2000 - February 2001
Convergys September 1999 - May 2000
Timeplex Federal Systems May 1993 - September 1999
Timeplex Federal Systems May 1993 - September 1999
Education
Strayer University 2001 — 2010
BSIS, Network Engineering
Applied Signal Technology September 2010 - Present
SRA International, Inc February 2007 - September 2010
SRA International, Inc March 2001 - September 2010
SRA International, Inc. May 2004 - February 2008
SRA International, Inc. March 2002 - April 2005
SRA International, Inc. March 2001 - March 2002
Taos, The Sys Admin Company May 2000 - February 2001
Convergys September 1999 - May 2000
Timeplex Federal Systems May 1993 - September 1999
Timeplex Federal Systems May 1993 - September 1999
Education
Strayer University 2001 — 2010
BSIS, Network Engineering
Neeraj Mason's Convergys Experience 2004 - 2006
Job
Industry Information Technology and Services
Experience
Washington Suburban Sanitary Commission February 2013 - Present
Cognizant Technology Solutions October 2006 - December 2012
Convergys 2004 - 2006
Infosys March 2002 - September 2004
Skills
Project Management..., SDLC, Oracle, Data Warehousing, Unix, Requirements Analysis, Integration, Solution Architecture, Vendor Management, ITIL, Business Analysis, Oracle Work and Asset..., Oracle Mobile Workforce..., Oracle Hyperion, Oracle E-Business Suite, Oracle Grid, Oracle RAC, Oracle BIEE, Exadata, Exalogic, Exalytics, Databases, PMP, Solaris
Education
PMI
Project Management Profesional (PMP)
Symbiosis institute of Management Studies
Master of Business Administration (M.B.A.)
University of Pune
Bachelor of Engineering
Washington Suburban Sanitary Commission February 2013 - Present
Cognizant Technology Solutions October 2006 - December 2012
Convergys 2004 - 2006
Infosys March 2002 - September 2004
Skills
Project Management..., SDLC, Oracle, Data Warehousing, Unix, Requirements Analysis, Integration, Solution Architecture, Vendor Management, ITIL, Business Analysis, Oracle Work and Asset..., Oracle Mobile Workforce..., Oracle Hyperion, Oracle E-Business Suite, Oracle Grid, Oracle RAC, Oracle BIEE, Exadata, Exalogic, Exalytics, Databases, PMP, Solaris
Education
PMI
Project Management Profesional (PMP)
Symbiosis institute of Management Studies
Master of Business Administration (M.B.A.)
University of Pune
Bachelor of Engineering
Krisztina Polonyi's Convergys Experience 2006 - 2007
Job Learning Solutions Officer at UNHCR
Industry International Affairs
Experience
UNHCR August 2009 - Present
Sysdoc September 2008 - March 2009
Heineken October 2007 - April 2008
Convergys 2006 - 2007
Tetra Pak 1995 - 2006
Skills
Instructional Design, Training Delivery, Organizational..., Performance Management, Training, Change Management, Knowledge Management, E-Learning, HR Consulting, Team Management, Business Process, Learning Management, Talent Management, Process Improvement
Education
Szent István Egyetem 1997 — 2002
BA, Human Resources
UNHCR August 2009 - Present
Sysdoc September 2008 - March 2009
Heineken October 2007 - April 2008
Convergys 2006 - 2007
Tetra Pak 1995 - 2006
Skills
Instructional Design, Training Delivery, Organizational..., Performance Management, Training, Change Management, Knowledge Management, E-Learning, HR Consulting, Team Management, Business Process, Learning Management, Talent Management, Process Improvement
Education
Szent István Egyetem 1997 — 2002
BA, Human Resources
Kristal (Jordan) Early's Convergys Experience 1996 - 2007
Job Senior Quality Assurance Analyst at PCMS
Industry Information Technology and Services
Experience
PCMS March 2008 - February 2013
Kendle International 2008 - 2008
Convergys 1996 - 2007
Skills
Quality Assurance, Quality Center, User Acceptance Testing, Test Planning, SDLC, Software Quality..., Regression Testing, Analysis, Test Automation, Testing, System Testing, Manual Testing, Defect Tracking, Performance Testing, Test Cases
Education
Tennessee State University 1991 — 1996
Bachelor of Science, Computer Science
Indiana Wesleyan University
Masters of Science, Management
PCMS March 2008 - February 2013
Kendle International 2008 - 2008
Convergys 1996 - 2007
Skills
Quality Assurance, Quality Center, User Acceptance Testing, Test Planning, SDLC, Software Quality..., Regression Testing, Analysis, Test Automation, Testing, System Testing, Manual Testing, Defect Tracking, Performance Testing, Test Cases
Education
Tennessee State University 1991 — 1996
Bachelor of Science, Computer Science
Indiana Wesleyan University
Masters of Science, Management
Keyur Gada SAP Certified BW BOBJ HANA's Convergys Experience November 2006 - December 2008
Job Sr. SAP HANA | SAP BW | SAP BODS (Data Services) | PMP Certified Consultant, Ottawa, Canada
Industry Information Services
Experience
Home Trust Company January 2013 - July 2014
Deloitte Consulting April 2010 - August 2012
Kruger Products L.P. June 2012 - July 2012
Suncor Energy September 2010 - July 2011
Otis Spunkmeyer May 2010 - August 2010
Michigan State University March 2009 - April 2010
Convergys November 2006 - December 2008
VitalSpring Technologies September 2005 - November 2006
Accenture September 2004 - August 2005
Skills
SAP BW, SAP BI, SAP ERP, Business Objects, Master Data Management, Requirements Analysis, Web Intelligence, SAP BI/BW, SAP HANA, SAP Data Services, Project Management, ITIL v3 Foundations...
Education
Syracuse University 2002 — 2004
MS, Information Management
University of Mumbai 1997 — 2001
BE, Elect and Tel Eng
Home Trust Company January 2013 - July 2014
Deloitte Consulting April 2010 - August 2012
Kruger Products L.P. June 2012 - July 2012
Suncor Energy September 2010 - July 2011
Otis Spunkmeyer May 2010 - August 2010
Michigan State University March 2009 - April 2010
Convergys November 2006 - December 2008
VitalSpring Technologies September 2005 - November 2006
Accenture September 2004 - August 2005
Skills
SAP BW, SAP BI, SAP ERP, Business Objects, Master Data Management, Requirements Analysis, Web Intelligence, SAP BI/BW, SAP HANA, SAP Data Services, Project Management, ITIL v3 Foundations...
Education
Syracuse University 2002 — 2004
MS, Information Management
University of Mumbai 1997 — 2001
BE, Elect and Tel Eng
Tyrone A. Wilson's Convergys Experience 2010 - 2011
Job Experienced Call Center Director
Industry Telecommunications
Experience
Convergys 2010 - 2011
Assurant Soulutions Inc. February 2005 - December 2007
Classic Communications March 1996 - October 2004
Cox Communications May 2002 - September 2004
MCI Telecommunications October 1992 - April 1994
Skills
Leadership, Customer Satisfaction, Strategy, Customer Retention, Management, Call Centers, Program Management, Call Center, Sales Management, Start-ups, Training, Team Building, Workforce Management, Sales, Employee Relations, Vendor Management, Customer Service, Team Leadership, Human Resources
Education
Six Sigma Certification 2007 — 2007
Texas Christian University 1979 — 1983
Fine Arts, Communication In Human Relations
Convergys 2010 - 2011
Assurant Soulutions Inc. February 2005 - December 2007
Classic Communications March 1996 - October 2004
Cox Communications May 2002 - September 2004
MCI Telecommunications October 1992 - April 1994
Skills
Leadership, Customer Satisfaction, Strategy, Customer Retention, Management, Call Centers, Program Management, Call Center, Sales Management, Start-ups, Training, Team Building, Workforce Management, Sales, Employee Relations, Vendor Management, Customer Service, Team Leadership, Human Resources
Education
Six Sigma Certification 2007 — 2007
Texas Christian University 1979 — 1983
Fine Arts, Communication In Human Relations
Karen Knight's Convergys Experience 2000 - 2002
Job Director, HR Operations at Catholic Health Initiatives
Industry Research
Experience
Catholic Health Initiatives September 2014 - Present
PPD September 2011 - Present
Kendle International June 2007 - September 2011
Luxottica Retail 2006 - 2007
NYS Dept. of Civil Service 1998 - 2006
Convergys 2000 - 2002
Cincinnati Public Schools 1995 - 1998
Cincinnati Public Schools 1986 - 1997
GE Aircraft Business Group 1984 - 1987
Skills
PeopleSoft, HRIS, Benefits Administration, Business Analysis, Change Management, ERP, Performance Management, SDLC, Business Process, Requirements Analysis, Requirements Gathering, Software Project..., Program Management, Analysis, SQL, Team Leadership, Project Planning, Team Building, Excel, Human Resources, Leadership, Consulting
Education
Strayer University
Bachelor's Degree, Database Technology, A
Catholic Health Initiatives September 2014 - Present
PPD September 2011 - Present
Kendle International June 2007 - September 2011
Luxottica Retail 2006 - 2007
NYS Dept. of Civil Service 1998 - 2006
Convergys 2000 - 2002
Cincinnati Public Schools 1995 - 1998
Cincinnati Public Schools 1986 - 1997
GE Aircraft Business Group 1984 - 1987
Skills
PeopleSoft, HRIS, Benefits Administration, Business Analysis, Change Management, ERP, Performance Management, SDLC, Business Process, Requirements Analysis, Requirements Gathering, Software Project..., Program Management, Analysis, SQL, Team Leadership, Project Planning, Team Building, Excel, Human Resources, Leadership, Consulting
Education
Strayer University
Bachelor's Degree, Database Technology, A
Chris Boehk's Convergys Experience November 2012 - August 2015
Job Senior Research Analyst at Radius Global Market Research
Industry Market Research
Experience
Radius Global Market Research August 2015 - Present
Convergys November 2012 - August 2015
Illuminas April 2012 - November 2012
Synovate April 2005 - February 2012
The Ampersand Agency June 2001 - April 2005
Millward Brown October 1998 - April 2001
Skills
Questionnaire Design, Quantitative Research
Education
Texas State University 1993 — 1997
BS, Psychology, Mathematics
Radius Global Market Research August 2015 - Present
Convergys November 2012 - August 2015
Illuminas April 2012 - November 2012
Synovate April 2005 - February 2012
The Ampersand Agency June 2001 - April 2005
Millward Brown October 1998 - April 2001
Skills
Questionnaire Design, Quantitative Research
Education
Texas State University 1993 — 1997
BS, Psychology, Mathematics
Mykel Sykes's Convergys Experience October 1998 - November 2000
Job Senior Site Support Technician at Express Scripts Inc. Lake Mary, Fl.
Industry Computer Hardware
Experience
CuraScript, Inc. An Express Scripts Co. November 2001 - Present
Priority Healthcare November 2001 - November 2005
World Commerce Online Inc. November 2000 - August 2001
Convergys October 1998 - November 2000
Siemens Westinghouse August 1999 - January 2000
Skills
Laptops, Dell Desktops, RSA Security, HP Printers, Sound Cards, Video Cards, Motherboards, Hard Drives, Network Cards, Cat5, Blackberry, Pocket PC, Tablet PC, Android, Smartphones, Wyse, Desktops, Servers, Desktop Computers, Dell Computers, HP
Education
Texas State University-San Marcos 1991 — 1991
BS, Geographical Information Systems
Texas State University 1985 — 1991
BS, Geography
CuraScript, Inc. An Express Scripts Co. November 2001 - Present
Priority Healthcare November 2001 - November 2005
World Commerce Online Inc. November 2000 - August 2001
Convergys October 1998 - November 2000
Siemens Westinghouse August 1999 - January 2000
Skills
Laptops, Dell Desktops, RSA Security, HP Printers, Sound Cards, Video Cards, Motherboards, Hard Drives, Network Cards, Cat5, Blackberry, Pocket PC, Tablet PC, Android, Smartphones, Wyse, Desktops, Servers, Desktop Computers, Dell Computers, HP
Education
Texas State University-San Marcos 1991 — 1991
BS, Geographical Information Systems
Texas State University 1985 — 1991
BS, Geography
Mike Spohn's Convergys Experience February 2015 - Present
Job Customer Service Representative at Convergys
Industry Media Production
Experience
Convergys February 2015 - Present
hibu July 2013 - May 2014
The Mercury March 1998 - May 2013
The Mercury August 1995 - February 1998
Montgomery Newspapers July 1986 - August 1995
Skills
Newspaper, Journalism, News Writing, AP Style, Breaking News, Copy Editing, Online Journalism, Storytelling, Feature Articles, Editorial, Publications, Web Content, Press Releases, Proofreading, Headline Writing, QuarkXPress, Editing, Copywriting, New Media, Newsletters, Media Relations, Blogging, Digital Media, InCopy, Magazines, Web Content Management, Content Management, Publishing, SEO, Newspapers, Ap Style, Marketing Communications, InDesign, Social Media, Video Editing, CMS, Photoshop, Facebook, Video, Social Networking, Final Cut Pro, Creative Writing, Writing, Public Relations
Education
Temple University 1981 — 1985
Bachelor's degree, Journalism
New Horizons Computer Learning Centers
Computer Technology/Computer Systems Technology
Convergys February 2015 - Present
hibu July 2013 - May 2014
The Mercury March 1998 - May 2013
The Mercury August 1995 - February 1998
Montgomery Newspapers July 1986 - August 1995
Skills
Newspaper, Journalism, News Writing, AP Style, Breaking News, Copy Editing, Online Journalism, Storytelling, Feature Articles, Editorial, Publications, Web Content, Press Releases, Proofreading, Headline Writing, QuarkXPress, Editing, Copywriting, New Media, Newsletters, Media Relations, Blogging, Digital Media, InCopy, Magazines, Web Content Management, Content Management, Publishing, SEO, Newspapers, Ap Style, Marketing Communications, InDesign, Social Media, Video Editing, CMS, Photoshop, Facebook, Video, Social Networking, Final Cut Pro, Creative Writing, Writing, Public Relations
Education
Temple University 1981 — 1985
Bachelor's degree, Journalism
New Horizons Computer Learning Centers
Computer Technology/Computer Systems Technology
Christian Foree's Convergys Experience September 2011 - February 2012
Job Dev at At Vance Software
Industry Computer Games
Experience
Tender Texas Heart February 2012 - November 2013
Convergys September 2011 - February 2012
Telepreformance May 2008 - August 2008
Skills
Programming, Computer Hardware, UnrealScript, Visual Studio, Windows XP, Unreal Engine 3, C#, C++ Language, Customer Service, Artificial Intelligence, Computer Repair, Unreal Engine 4, Network Programming, Microsoft Office, Windows 8, Windows 7, Windows 9x
Education
Texas State Technical College 2008 — 2011
Associate's degree, Computer Games and Programming Skills
Tender Texas Heart February 2012 - November 2013
Convergys September 2011 - February 2012
Telepreformance May 2008 - August 2008
Skills
Programming, Computer Hardware, UnrealScript, Visual Studio, Windows XP, Unreal Engine 3, C#, C++ Language, Customer Service, Artificial Intelligence, Computer Repair, Unreal Engine 4, Network Programming, Microsoft Office, Windows 8, Windows 7, Windows 9x
Education
Texas State Technical College 2008 — 2011
Associate's degree, Computer Games and Programming Skills
Cynthia M. Johnson, MBA's Convergys Experience September 2007 - April 2009
Job Assistant Supervisor at Texas Health and Human Services Commission
Industry Consumer Services
Experience
Texas Health and Human Services Commission January 2015 - Present
Texas Health and Human Services Commission October 2009 - January 2015
Convergys September 2007 - April 2009
Wal-Mart February 2005 - June 2007
Skills
Management, Time Management, Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Workforce Management, Customer Retention, Process Improvement, Mentoring, Creative Problem Solving, Troubleshooting, CRM
Education
University of Phoenix 2013 — 2013
Certificate, Health Informatics, 3.8
University of Phoenix 2008 — 2009
MBA, Business Administration
Texas Southern University 2003 — 2007
B.S., Health Administration
Texas Health and Human Services Commission January 2015 - Present
Texas Health and Human Services Commission October 2009 - January 2015
Convergys September 2007 - April 2009
Wal-Mart February 2005 - June 2007
Skills
Management, Time Management, Customer Service, Call Centers, Customer Satisfaction, Customer Experience, Workforce Management, Customer Retention, Process Improvement, Mentoring, Creative Problem Solving, Troubleshooting, CRM
Education
University of Phoenix 2013 — 2013
Certificate, Health Informatics, 3.8
University of Phoenix 2008 — 2009
MBA, Business Administration
Texas Southern University 2003 — 2007
B.S., Health Administration
Derek McNeil's Convergys Experience August 1998 - February 2002
Job Independent Real Estate Professional
Industry Real Estate
Experience
Trendsetter Realty March 2009 - Present
US Census Bureau April 2010 - June 2010
ZipRealty October 2006 - July 2008
Zip Realty October 2006 - July 2008
Southcoast Homebuyers, LLC 2003 - 2007
Convergys August 1998 - February 2002
Convergys/Matrix Marketing January 1998 - January 2002
Education
Texas Southern University 1988 — 1992
Computer Science
Champions School Of Real Estate
Realestate
Prairie View University
Champion's School, Real Estate
Texas Southern University
Trendsetter Realty March 2009 - Present
US Census Bureau April 2010 - June 2010
ZipRealty October 2006 - July 2008
Zip Realty October 2006 - July 2008
Southcoast Homebuyers, LLC 2003 - 2007
Convergys August 1998 - February 2002
Convergys/Matrix Marketing January 1998 - January 2002
Education
Texas Southern University 1988 — 1992
Computer Science
Champions School Of Real Estate
Realestate
Prairie View University
Champion's School, Real Estate
Texas Southern University
Diana Lopez-Darg's Convergys Experience Tier II Technical Sipport RepNationwide InternetSeptember 2006 - January 2008
Job Customer Service Rep at Convergys
Industry Consumer Services
Experience
Convergys Tier II Technical Sipport RepNationwide InternetSeptember 2006 - January 2008
Valhalla Cyber Cafe August 2004 - February 2006
Education
Tecnológico de Monterrey 2005 — 2005
NA, Spanish
Convergys Tier II Technical Sipport RepNationwide InternetSeptember 2006 - January 2008
Valhalla Cyber Cafe August 2004 - February 2006
Education
Tecnológico de Monterrey 2005 — 2005
NA, Spanish
Benjamin Shirley's Convergys Experience February 2001 - December 2001
Job Operations Director at Brian F Saunders and Associates
Industry Real Estate
Experience
Brian F Saunders and Associates February 2015 - Present
Rose and Womble Realty July 2014 - February 2015
Greg Garrett Realty.com November 2013 - July 2014
Bank January 2013 - October 2013
Symphony Real Estate Consulting, Inc. July 2009 - July 2012
McDonald's December 2006 - July 2009
Stockton Turner Mortgage April 2006 - April 2007
Re/Max Properties Chattanooga March 2003 - April 2006
Irwin Mortgage February 2002 - April 2003
Convergys February 2001 - December 2001
Skills
Management, Investment Properties, Budgets, Real Estate Transactions, Leadership, Property Management, Real Estate, Sales, Finance, Investments, Sellers, Selling, Training, Marketing, Residential Homes, Retail, Negotiation, Real Estate Economics, Mortgage Lending, Business, FHA, Portfolio Management, Loans, Short Sales, Foreclosures, Investors, Credit, Due Diligence, Real Estate Development, Property, Leases, First Time Home Buyers, Commercial Real Estate, Banking, Relocation, Referrals, Condos, Small Business, Real Estate Financing, Asset Management, Disposition, Strategic Planning, Tenant, Contract Negotiation, Land Acquisition, Location Intelligence, Single Family Homes, REO, Buyer Representation, Buyers
Education
Strayer University 2014 — 2017
Bachelor's Degree, Computer Science
Strayer University 2014 — 2017
Bachelor of Science, Computer Programming/Programmer, General, 3.7
Brian F Saunders and Associates February 2015 - Present
Rose and Womble Realty July 2014 - February 2015
Greg Garrett Realty.com November 2013 - July 2014
Bank January 2013 - October 2013
Symphony Real Estate Consulting, Inc. July 2009 - July 2012
McDonald's December 2006 - July 2009
Stockton Turner Mortgage April 2006 - April 2007
Re/Max Properties Chattanooga March 2003 - April 2006
Irwin Mortgage February 2002 - April 2003
Convergys February 2001 - December 2001
Skills
Management, Investment Properties, Budgets, Real Estate Transactions, Leadership, Property Management, Real Estate, Sales, Finance, Investments, Sellers, Selling, Training, Marketing, Residential Homes, Retail, Negotiation, Real Estate Economics, Mortgage Lending, Business, FHA, Portfolio Management, Loans, Short Sales, Foreclosures, Investors, Credit, Due Diligence, Real Estate Development, Property, Leases, First Time Home Buyers, Commercial Real Estate, Banking, Relocation, Referrals, Condos, Small Business, Real Estate Financing, Asset Management, Disposition, Strategic Planning, Tenant, Contract Negotiation, Land Acquisition, Location Intelligence, Single Family Homes, REO, Buyer Representation, Buyers
Education
Strayer University 2014 — 2017
Bachelor's Degree, Computer Science
Strayer University 2014 — 2017
Bachelor of Science, Computer Programming/Programmer, General, 3.7
Jason Moreno's Convergys Experience February 2012 - February 2015
Job Talent Acquistion Manager at Teletech, McAllen, TX
Industry Human Resources
Experience
TeleTech February 2015 - Present
Convergys February 2012 - February 2015
Chasesource LP July 2011 - February 2012
Valley Grande Institute for Academic Studies July 2010 - July 2011
Workforce Solutions - Lower Rio March 2005 - January 2010
Select-Staff March 2004 - March 2005
SHRM-RGV 2001 - 2005
Express Personnel Services March 2001 - March 2004
Skills
Recruitment/Retention, Applicant Tracking..., Talent Acquisition, Interviewing, Technical Recruiting, Employee Relations, Sourcing, Full-cycle Recruiting, College Recruiting, Talent Management, Hiring, Contract Recruitment, Cold Calling, Executive Search, HRIS, Onboarding, Performance Management, Coaching, Organizational..., Strategic Planning, Leadership Development, Permanent Placement, Salary Negotiation, Public Speaking, Social Media, Staffing Industry, Staffing Services, Resume Writing, HR Consulting, Change Management, New Business Development, Temporary Staffing, Account Management, Human Resources, Employee Engagement, Marketing, PeopleSoft, Employer Branding, Call Center, Job Fairs, Recruiting, Temporary Placement, CRM, Leadership, Interviews, Business Development, Screening Resumes, Benefits Negotiation
Education
University of Texas- Pan
Tarleton State University
TeleTech February 2015 - Present
Convergys February 2012 - February 2015
Chasesource LP July 2011 - February 2012
Valley Grande Institute for Academic Studies July 2010 - July 2011
Workforce Solutions - Lower Rio March 2005 - January 2010
Select-Staff March 2004 - March 2005
SHRM-RGV 2001 - 2005
Express Personnel Services March 2001 - March 2004
Skills
Recruitment/Retention, Applicant Tracking..., Talent Acquisition, Interviewing, Technical Recruiting, Employee Relations, Sourcing, Full-cycle Recruiting, College Recruiting, Talent Management, Hiring, Contract Recruitment, Cold Calling, Executive Search, HRIS, Onboarding, Performance Management, Coaching, Organizational..., Strategic Planning, Leadership Development, Permanent Placement, Salary Negotiation, Public Speaking, Social Media, Staffing Industry, Staffing Services, Resume Writing, HR Consulting, Change Management, New Business Development, Temporary Staffing, Account Management, Human Resources, Employee Engagement, Marketing, PeopleSoft, Employer Branding, Call Center, Job Fairs, Recruiting, Temporary Placement, CRM, Leadership, Interviews, Business Development, Screening Resumes, Benefits Negotiation
Education
University of Texas- Pan
Tarleton State University
Joseph McMeekin's Convergys Experience April 1999 - June 2001
Job Activations Tech @ Megapath
Industry Telecommunications
Experience
MegaPath January 2014 - Present
SunGard May 2010 - January 2014
MegaPath Inc. December 2006 - May 2010
Coast to Coast Tickets 2004 - 2006
Dell 2003 - 2004
Dell October 2001 - 2003
Convergys April 1999 - June 2001
Skills
Computer Hardware, Routers, Switches, Cisco Technologies, VoIP, Linux, Networking, Cisco IOS, Data Center, MPLS, Hardware, Virtualization, CCNA, Network Engineering, Servers, DNS, IP, Firewalls, Security, Network Administration, Ethernet, DHCP, Integration, Windows Server, Network Security, Operating Systems, Wireless, Juniper, TCP/IP, Routing, Wireless Networking, VMware, System Administration, Technical Support, VPN, BGP, Cisco Routers, Cloud Computing, Computer Network..., Managed Services, Troubleshooting, Shell Scripting, LAN-WAN, Network Architecture, Windows 7, Disaster Recovery, Active Directory, Telecommunications, WAN
Education
Health Care Learning Center 1998 — 1999
CNA, Medical
Health Care Learning Center 1997 — 1998
MA, Medical
Texas State Technical College 1996 — 1997
Automotive
Science Academy 1992 — 1994
MegaPath January 2014 - Present
SunGard May 2010 - January 2014
MegaPath Inc. December 2006 - May 2010
Coast to Coast Tickets 2004 - 2006
Dell 2003 - 2004
Dell October 2001 - 2003
Convergys April 1999 - June 2001
Skills
Computer Hardware, Routers, Switches, Cisco Technologies, VoIP, Linux, Networking, Cisco IOS, Data Center, MPLS, Hardware, Virtualization, CCNA, Network Engineering, Servers, DNS, IP, Firewalls, Security, Network Administration, Ethernet, DHCP, Integration, Windows Server, Network Security, Operating Systems, Wireless, Juniper, TCP/IP, Routing, Wireless Networking, VMware, System Administration, Technical Support, VPN, BGP, Cisco Routers, Cloud Computing, Computer Network..., Managed Services, Troubleshooting, Shell Scripting, LAN-WAN, Network Architecture, Windows 7, Disaster Recovery, Active Directory, Telecommunications, WAN
Education
Health Care Learning Center 1998 — 1999
CNA, Medical
Health Care Learning Center 1997 — 1998
MA, Medical
Texas State Technical College 1996 — 1997
Automotive
Science Academy 1992 — 1994
Sherrie Ijams (Chaudoin)'s Convergys Experience January 2008 - August 2011
Job Contract trainer, C3
Industry Consumer Services
Experience
Currently Retired August 2011 - December 2011
Convergys January 2008 - August 2011
Dell January 1995 - October 2005
Skills
Sales, Call Center, Training, Leadership, Team Building, Coaching, Project Management, Customer Satisfaction, Time Management, Program Management, Management, Process Improvement, Social Media, Change Management, Customer Service
Education
Tarleton State University 1986 — 1991
BA, Secondary Education
Currently Retired August 2011 - December 2011
Convergys January 2008 - August 2011
Dell January 1995 - October 2005
Skills
Sales, Call Center, Training, Leadership, Team Building, Coaching, Project Management, Customer Satisfaction, Time Management, Program Management, Management, Process Improvement, Social Media, Change Management, Customer Service
Education
Tarleton State University 1986 — 1991
BA, Secondary Education
Roland Gamez's Convergys Experience November 2010 - November 2011
Job Connections Center Sales Associate at Walmart
Industry Management Consulting
Experience
Walmart November 2011 - Present
Convergys November 2010 - November 2011
Macy's December 2009 - June 2010
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Research, Teamwork, Customer Service, Public Speaking, English, Social Media, Java, Team Leadership, Business Strategy, Management Consulting, Leadership, Financial Analysis, Data Analysis, HTML, C++, Project Management
Education
Texas A&M International University 2008 — 2013
Texas A&M International University 2008 — 2012
Bachelor of Arts and Sciences, Criminal Justice/ Sociology
Walmart November 2011 - Present
Convergys November 2010 - November 2011
Macy's December 2009 - June 2010
Skills
Microsoft Office, Microsoft Excel, PowerPoint, Microsoft Word, Research, Teamwork, Customer Service, Public Speaking, English, Social Media, Java, Team Leadership, Business Strategy, Management Consulting, Leadership, Financial Analysis, Data Analysis, HTML, C++, Project Management
Education
Texas A&M International University 2008 — 2013
Texas A&M International University 2008 — 2012
Bachelor of Arts and Sciences, Criminal Justice/ Sociology
Rafael Gallastegui's Convergys Experience August 2008 - November 2011
Job Software Engineer at Physical Systems Integration
Industry Telecommunications
Experience
Physical Systems Integration November 2011 - Present
Convergys August 2008 - November 2011
Intervoice November 2001 - August 2008
Ipverse January 2001 - September 2001
Alcatel USA (formerly DSC Communications) August 1998 - January 2001
ipverse 2000 - 2001
DSC 2000 - 2001
DSC July 1994 - August 1998
AT&T Bell Labs July 1987 - July 1994
Procter & Gamble - Mexico September 1984 - August 1985
Skills
Shell Scripting, Linux, Perl, Test Automation, Python, Integration, VMware, Software Engineering, Solaris, XML, Unix, Cloud Computing, Ruby, Visual Studio, System Architecture, VoIP, Ant, Embedded Systems, Subversion, Requirements Analysis, Eclipse, Software Development, Agile Methodologies, C, Java, Tomcat, Software Design, TCP/IP, Testing, Microsoft SQL Server, JSP, Operating Systems, MySQL, JavaScript, SQL, Telecommunications
Education
University of Wyoming 1985 — 1987
Masters of Science, Computer Science
University of Wyoming 1983 — 1985
Masters, Computer Science
Tecnológico de Monterrey 1980 — 1984
Bachelor of Science, Computer Science Engineering
Physical Systems Integration November 2011 - Present
Convergys August 2008 - November 2011
Intervoice November 2001 - August 2008
Ipverse January 2001 - September 2001
Alcatel USA (formerly DSC Communications) August 1998 - January 2001
ipverse 2000 - 2001
DSC 2000 - 2001
DSC July 1994 - August 1998
AT&T Bell Labs July 1987 - July 1994
Procter & Gamble - Mexico September 1984 - August 1985
Skills
Shell Scripting, Linux, Perl, Test Automation, Python, Integration, VMware, Software Engineering, Solaris, XML, Unix, Cloud Computing, Ruby, Visual Studio, System Architecture, VoIP, Ant, Embedded Systems, Subversion, Requirements Analysis, Eclipse, Software Development, Agile Methodologies, C, Java, Tomcat, Software Design, TCP/IP, Testing, Microsoft SQL Server, JSP, Operating Systems, MySQL, JavaScript, SQL, Telecommunications
Education
University of Wyoming 1985 — 1987
Masters of Science, Computer Science
University of Wyoming 1983 — 1985
Masters, Computer Science
Tecnológico de Monterrey 1980 — 1984
Bachelor of Science, Computer Science Engineering
Ryan Lucas's Convergys Experience July 2005 - December 2006
Job Operations Manager at Contact Solutions
Industry Telecommunications
Experience
Contact Solutions April 2013 - Present
Contact Solutions January 2011 - March 2013
Contact Solutions Inc. January 2007 - January 2011
Convergys July 2005 - December 2006
Convergys September 2003 - July 2005
Digex April 2001 - September 2003
Skills
Call Center, Customer Experience, Visio, Vendor Management, Troubleshooting, Process Improvement, Testing, Project Management, Customer Satisfaction, Cisco Technologies, VXML, IVR, IQTALK, SiteScope, FTP, TCP/IP, Virtual Teams, Inventory Management, Change Management, ISDN, Problem Solving, Telecommunications, Operations Management, Management, Program Management, VoIP, Call Centers, Cross-functional Team..., Management Skills, MicroStrategy Reporting, Business Process..., CTI, Contact Centers, Data Center, Integration, Managed Services, Telephony, Team Leadership, Analysis, Service Delivery, ACD, Networking, Unified Communications, Workforce Management
Education
Strayer University (VA)
Contact Solutions April 2013 - Present
Contact Solutions January 2011 - March 2013
Contact Solutions Inc. January 2007 - January 2011
Convergys July 2005 - December 2006
Convergys September 2003 - July 2005
Digex April 2001 - September 2003
Skills
Call Center, Customer Experience, Visio, Vendor Management, Troubleshooting, Process Improvement, Testing, Project Management, Customer Satisfaction, Cisco Technologies, VXML, IVR, IQTALK, SiteScope, FTP, TCP/IP, Virtual Teams, Inventory Management, Change Management, ISDN, Problem Solving, Telecommunications, Operations Management, Management, Program Management, VoIP, Call Centers, Cross-functional Team..., Management Skills, MicroStrategy Reporting, Business Process..., CTI, Contact Centers, Data Center, Integration, Managed Services, Telephony, Team Leadership, Analysis, Service Delivery, ACD, Networking, Unified Communications, Workforce Management
Education
Strayer University (VA)
Azam Farooqui's Convergys Experience 2001 - 2006
Job President at V247 Power Corporation
Industry Oil & Energy
Experience
V247 Power Corporation April 2012 - Present
Urban Point 2015 - 2015
Urban Point 2015 - 2015
Affordable Power September 2010 - April 2012
A&T Communication September 2006 - August 2010
Convergys 2001 - 2006
Skills
Process Improvement, Management, Team Leadership, Strategic Planning, Vendor Management, SharePoint, Microsoft Excel, Contract Negotiation, Risk Management, New Business Development, BPO, Account Management, Leadership, Access, Business Analysis, Business Intelligence, Business Process..., Change Management, Energy, P&L Management, Integration, Sales, Start-ups, Procurement, Marketing Strategy, CRM Integration, Operations Management, Project Management, Call Center, Call Centers
Education
University of St. Thomas (TX) 2007 — 2009
MBA, International Buisness
Texas Southern University 2004 — 2007
BBA, Finance, General
V247 Power Corporation April 2012 - Present
Urban Point 2015 - 2015
Urban Point 2015 - 2015
Affordable Power September 2010 - April 2012
A&T Communication September 2006 - August 2010
Convergys 2001 - 2006
Skills
Process Improvement, Management, Team Leadership, Strategic Planning, Vendor Management, SharePoint, Microsoft Excel, Contract Negotiation, Risk Management, New Business Development, BPO, Account Management, Leadership, Access, Business Analysis, Business Intelligence, Business Process..., Change Management, Energy, P&L Management, Integration, Sales, Start-ups, Procurement, Marketing Strategy, CRM Integration, Operations Management, Project Management, Call Center, Call Centers
Education
University of St. Thomas (TX) 2007 — 2009
MBA, International Buisness
Texas Southern University 2004 — 2007
BBA, Finance, General
Asim Farooqi's Convergys Experience March 2009 - November 2009
Job HCM Analyst at VSP Vision Care
Industry Automotive
Experience
VSP Vision Care March 2014 - Present
Kiewit January 2012 - February 2014
National Grid March 2011 - December 2011
Goodyear February 2010 - March 2011
Convergys March 2009 - November 2009
Skills
Requirements Analysis
Education
Texas Southern University—Thurgood Marshall School of Law
B.S., Electornic Engineer
VSP Vision Care March 2014 - Present
Kiewit January 2012 - February 2014
National Grid March 2011 - December 2011
Goodyear February 2010 - March 2011
Convergys March 2009 - November 2009
Skills
Requirements Analysis
Education
Texas Southern University—Thurgood Marshall School of Law
B.S., Electornic Engineer
Effy Kona's Convergys Experience January 2011 - September 2012
Job Student at Texas A&M UniversityCommerce
Industry Computer & Network Security
Experience
Apple March 2013 - Present
stanford October 2012 - May 2013
Convergys January 2011 - September 2012
Excelacom August 2010 - December 2010
Skills
Oracle Databases 11gr1,..., Linux System..., Shibboleth, drupal multisite setup, C++
Education
Texas A&M University-Commerce 2008 — 2010
Master's degree, Computer Science
Apple March 2013 - Present
stanford October 2012 - May 2013
Convergys January 2011 - September 2012
Excelacom August 2010 - December 2010
Skills
Oracle Databases 11gr1,..., Linux System..., Shibboleth, drupal multisite setup, C++
Education
Texas A&M University-Commerce 2008 — 2010
Master's degree, Computer Science
Adrian Salazar's Convergys Experience April 2005 - June 2010
Job Regional Sales Director at Intraway Corp.
Industry Telecommunications
Experience
Intraway Corp. February 2014 - Present
PeerApp July 2010 - December 2013
Convergys April 2005 - June 2010
Comverse September 2002 - February 2005
RSL Com Mexico January 1999 - December 2000
Telmex January 1984 - February 1997
Skills
Mobile Devices, Wireless, Telecommunications, VoIP, IP, Managed Services, Pre-sales, Product Management, SaaS, Unified Communications, MPLS, Cloud Computing, Strategic Partnerships
Education
Tecnológico de Monterrey 2002 — 2005
MBA, Administration
Intraway Corp. February 2014 - Present
PeerApp July 2010 - December 2013
Convergys April 2005 - June 2010
Comverse September 2002 - February 2005
RSL Com Mexico January 1999 - December 2000
Telmex January 1984 - February 1997
Skills
Mobile Devices, Wireless, Telecommunications, VoIP, IP, Managed Services, Pre-sales, Product Management, SaaS, Unified Communications, MPLS, Cloud Computing, Strategic Partnerships
Education
Tecnológico de Monterrey 2002 — 2005
MBA, Administration
Darren Etzler's Convergys Experience 2005 - 2006
Job Technical Services Spec II
Industry Computer Software
Experience
Halliburton September 2008 - Present
Hewlett-Packard 2006 - 2008
Convergys 2005 - 2006
Skills
XP, SharePoint, Windows, Visio, Troubleshooting, Active Directory, Business Analysis, Access, Windows 7, Software Documentation, Testing, Software Installation, Agile Methodologies, Computer Hardware, Customer Service, Oil/Gas, Oilfield, Software Solutions, Technical Support, IT Management, Operating Systems, Quality Assurance, Integration, ITIL, System Testing, Microsoft SQL Server, IT Service Management, Windows XP, System Administration, Oil, Petroleum
Education
Texas State Technical College
Associate, Computer Science
Halliburton September 2008 - Present
Hewlett-Packard 2006 - 2008
Convergys 2005 - 2006
Skills
XP, SharePoint, Windows, Visio, Troubleshooting, Active Directory, Business Analysis, Access, Windows 7, Software Documentation, Testing, Software Installation, Agile Methodologies, Computer Hardware, Customer Service, Oil/Gas, Oilfield, Software Solutions, Technical Support, IT Management, Operating Systems, Quality Assurance, Integration, ITIL, System Testing, Microsoft SQL Server, IT Service Management, Windows XP, System Administration, Oil, Petroleum
Education
Texas State Technical College
Associate, Computer Science
Brad Paschal's Convergys Experience January 2003 - February 2006
Job ECommerce Director at Street Volkswagen
Industry Retail
Experience
Street Volkswagen February 2015 - Present
Street Volkswagen April 2014 - Present
Advocare 2003 - Present
Street Volkswagen February 2014 - April 2014
Lumber Liquidators June 2011 - February 2014
Lumber Liquidators January 2009 - June 2011
Wells Fargo Bank February 2006 - September 2008
Convergys January 2003 - February 2006
Skills
Customer Service, Customer Satisfaction, Store Management, Inventory Control, Team Building, Sales Management, Inventory Management, Profit, Merchandising, Retail, Hiring, Marketing, Visual Merchandising, Customer Retention, Sales, Management, Retail Sales, Business Strategy, Loss Prevention, Income Statement, Social Media Marketing, SEO, Dealer Marketing, Automotive Sales..., Photoshop, Training, Leadership, Vehicle Leasing, New Car Sales, Used Car Sales, Automotive Sales, Business Ethics, Business Intelligence, SEM, Training & Development, CRM, Negotiation, Coaching, Social Media, Sales Operations, Microsoft Office, Recruiting, Pricing, Strategic Planning, Social Networking, Account Management, Strategy, Team Leadership, Di, Volkswagen Knowledge
Education
Wayland Baptist University 2007 — 2011
Master of Business Administration (M.B.A.), Human Resources
Texas Tech University 2003 — 2007
Bachelor of Science (B.S.), Wildlife Management
Street Volkswagen February 2015 - Present
Street Volkswagen April 2014 - Present
Advocare 2003 - Present
Street Volkswagen February 2014 - April 2014
Lumber Liquidators June 2011 - February 2014
Lumber Liquidators January 2009 - June 2011
Wells Fargo Bank February 2006 - September 2008
Convergys January 2003 - February 2006
Skills
Customer Service, Customer Satisfaction, Store Management, Inventory Control, Team Building, Sales Management, Inventory Management, Profit, Merchandising, Retail, Hiring, Marketing, Visual Merchandising, Customer Retention, Sales, Management, Retail Sales, Business Strategy, Loss Prevention, Income Statement, Social Media Marketing, SEO, Dealer Marketing, Automotive Sales..., Photoshop, Training, Leadership, Vehicle Leasing, New Car Sales, Used Car Sales, Automotive Sales, Business Ethics, Business Intelligence, SEM, Training & Development, CRM, Negotiation, Coaching, Social Media, Sales Operations, Microsoft Office, Recruiting, Pricing, Strategic Planning, Social Networking, Account Management, Strategy, Team Leadership, Di, Volkswagen Knowledge
Education
Wayland Baptist University 2007 — 2011
Master of Business Administration (M.B.A.), Human Resources
Texas Tech University 2003 — 2007
Bachelor of Science (B.S.), Wildlife Management
Phyllis Elmore's Convergys Experience June 2001 - May 2008
Job Operations Supervisor at ACN
Industry Telecommunications
Experience
ACN October 2008 - Present
Convergys June 2001 - May 2008
Convergys 2003 - 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Call Centers, Workforce Management, Operations Management, Process Improvement, Team Building, Team Leadership, Leadership, Training, Customer Satisfaction, Inventory Management, Process Scheduler, Software Documentation, Management, Troubleshooting, Supervisory Skills
Education
Sullivan County Community College 1980 — 1982
Business Administration and Management, General
ACN October 2008 - Present
Convergys June 2001 - May 2008
Convergys 2003 - 2008
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Research, Windows, Outlook, Call Centers, Workforce Management, Operations Management, Process Improvement, Team Building, Team Leadership, Leadership, Training, Customer Satisfaction, Inventory Management, Process Scheduler, Software Documentation, Management, Troubleshooting, Supervisory Skills
Education
Sullivan County Community College 1980 — 1982
Business Administration and Management, General
Edward Cottner's Convergys Experience August 2008 - May 2012
Job Cox Communications
Industry Accounting
Experience
Cox Communications May 2012 - Present
Convergys August 2008 - May 2012
Education
Tabor College 2006 — 2010
Bachelor's Degree, Christian Studies
Cox Communications May 2012 - Present
Convergys August 2008 - May 2012
Education
Tabor College 2006 — 2010
Bachelor's Degree, Christian Studies
Mark Mims's Convergys Experience August 2002 - March 2009
Job Sr. Analyst Business Support at TMobile
Industry Telecommunications
Experience
T-Mobile August 2015 - Present
T-Mobile September 2011 - August 2015
T-Mobile March 2009 - September 2011
Convergys August 2002 - March 2009
Skills
Call Centers, Customer Service, Troubleshooting, System Administration, Leadership, Account Management, Microsoft Office, Training, Process Improvement, Microsoft Excel, Project Management, Team Building, Call Center, Team Leadership, Access, Workforce Management, Workforce Planning, Analytic Reporting, Call Center Forecasting, Call Center..., Customer Satisfaction, Call Quality, Vendor Management, Scripting, Call Center Development
Education
Temple Baptist Seminary 2002 — 2006
Masters of Divinity
Tennessee Temple University 1999 — 2002
Bachelor of Arts (B.A.), Bible/Biblical Studies
T-Mobile August 2015 - Present
T-Mobile September 2011 - August 2015
T-Mobile March 2009 - September 2011
Convergys August 2002 - March 2009
Skills
Call Centers, Customer Service, Troubleshooting, System Administration, Leadership, Account Management, Microsoft Office, Training, Process Improvement, Microsoft Excel, Project Management, Team Building, Call Center, Team Leadership, Access, Workforce Management, Workforce Planning, Analytic Reporting, Call Center Forecasting, Call Center..., Customer Satisfaction, Call Quality, Vendor Management, Scripting, Call Center Development
Education
Temple Baptist Seminary 2002 — 2006
Masters of Divinity
Tennessee Temple University 1999 — 2002
Bachelor of Arts (B.A.), Bible/Biblical Studies
Tihomir Plachkov's Convergys Experience August 2013 - Present
Job Microsoft Software Support Specialist for German Speaking Countries at Convergys
Industry Automotive
Experience
Convergys August 2013 - Present
Reichle & De-Massari AG February 2012 - Present
P+Z Engineering GmbH September 2008 - April 2011
Johnson Controls November 2006 - June 2008
Skills
Mechanical Engineering, Catia, UG, Windows Server, Technical Support, Active Directory, Networking, Engineering, Automotive, NX 6, UGS NX5, UGS, CAD, Microsoft Office, Customer Service, Product Development, Linux, Open Office, Teamcenter, core, IT Operations, Operating Systems, TCP/IP, Microsoft DNS, Hyper-V, Solidworks, AutoCAD, NOC, NX Unigraphics, Project Planning, Product Design
Education
Technical University Sofia 2001 — 2006
Bachelor's degree, Industrial Engineering
Convergys August 2013 - Present
Reichle & De-Massari AG February 2012 - Present
P+Z Engineering GmbH September 2008 - April 2011
Johnson Controls November 2006 - June 2008
Skills
Mechanical Engineering, Catia, UG, Windows Server, Technical Support, Active Directory, Networking, Engineering, Automotive, NX 6, UGS NX5, UGS, CAD, Microsoft Office, Customer Service, Product Development, Linux, Open Office, Teamcenter, core, IT Operations, Operating Systems, TCP/IP, Microsoft DNS, Hyper-V, Solidworks, AutoCAD, NOC, NX Unigraphics, Project Planning, Product Design
Education
Technical University Sofia 2001 — 2006
Bachelor's degree, Industrial Engineering
Dante' Mitchell's Convergys Experience February 2002 - March 2004
Job GSM at Logan's Roadhouse
Industry Restaurants
Experience
Logan's Roadhouse November 2013 - February 2015
O'Charley's May 2007 - August 2013
Convergys February 2002 - March 2004
Skills
Restaurants, Sales Management, Project Management, Retention Management, Strategic Planning, Budget, Business Intelligence, Customer Service, Customer Satisfaction, Customer Retention, Back Office, Schedules, Microsoft Word, Performance Poetry, People Skills, Budgets
Education
Tennessee State University 1999 — 2005
Bachelor of Applied Science (B.A.Sc.), Sociology/Africana Studies
Logan's Roadhouse November 2013 - February 2015
O'Charley's May 2007 - August 2013
Convergys February 2002 - March 2004
Skills
Restaurants, Sales Management, Project Management, Retention Management, Strategic Planning, Budget, Business Intelligence, Customer Service, Customer Satisfaction, Customer Retention, Back Office, Schedules, Microsoft Word, Performance Poetry, People Skills, Budgets
Education
Tennessee State University 1999 — 2005
Bachelor of Applied Science (B.A.Sc.), Sociology/Africana Studies
Dimitar Penev's Convergys Experience August 2014 - June 2015
Job Tech Support Backup exec
Industry Computer Software
Experience
Sutherland Global Services June 2015 - Present
Convergys August 2014 - June 2015
Stream Global Services July 2013 - August 2014
Johnson Controls August 2012 - December 2012
Proxiad 2010 - 2012
Fadata AD May 2007 - June 2008
Skills
Requirements Analysis, Testing, Project Planning, SQL, Integration, Software Development, Java, Software Documentation, XML, Databases, Windows
Education
Sofia University St. Kliment Ohridski 2014 — 2016
Master of Technology (MTech), FMI, distributed systems & mobile technologies
Technical University Sofia 2005 — 2010
Electrical engineering, electrical and automation Engineering
Sutherland Global Services June 2015 - Present
Convergys August 2014 - June 2015
Stream Global Services July 2013 - August 2014
Johnson Controls August 2012 - December 2012
Proxiad 2010 - 2012
Fadata AD May 2007 - June 2008
Skills
Requirements Analysis, Testing, Project Planning, SQL, Integration, Software Development, Java, Software Documentation, XML, Databases, Windows
Education
Sofia University St. Kliment Ohridski 2014 — 2016
Master of Technology (MTech), FMI, distributed systems & mobile technologies
Technical University Sofia 2005 — 2010
Electrical engineering, electrical and automation Engineering
Brandy McClellan's Convergys Experience 2011 - 2012
Job Customer Service Representative at Convergys Development Solutions
Industry Outsourcing/Offshoring
Experience
Convergys - Development Solutions October 2011 - Present
Convergys 2011 - 2012
Alpine Access October 2010 - April 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Mathematics, PowerPoint, Customer Service, Technical Support, Payments, Schedules, Payroll, Call Centers, Invoicing, Telephone Skills, Data Entry, Outlook, Sales
Education
Texas Southern University 2008 — 2014
Bachelor of Arts (B.A.), Special Education and Teaching
Convergys - Development Solutions October 2011 - Present
Convergys 2011 - 2012
Alpine Access October 2010 - April 2011
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Mathematics, PowerPoint, Customer Service, Technical Support, Payments, Schedules, Payroll, Call Centers, Invoicing, Telephone Skills, Data Entry, Outlook, Sales
Education
Texas Southern University 2008 — 2014
Bachelor of Arts (B.A.), Special Education and Teaching
Cody Newton's Convergys Experience December 2010 - March 2014
Job BI Reporting Manager
Industry Information Technology and Services
Experience
Orlando Health March 2014 - Present
Convergys December 2010 - March 2014
Office Depot July 2010 - December 2010
Office Depot February 2008 - July 2010
SimplexGrinnell November 2006 - February 2008
Office Depot May 2005 - November 2006
Ernst & Young November 2002 - May 2005
American Management Systems January 2001 - November 2002
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Business Intelligence, Vendor Management, Data Warehousing, Business Analysis, SDLC, Requirements Analysis, Contact Centers, SQL, Analytics, Team Management, Microsoft SQL Server, MIS, ETL, Oracle, SSIS
Education
Texas A&M University 1996 — 2000
Bachelor of Science (B.S.), Computer Science
Orlando Health March 2014 - Present
Convergys December 2010 - March 2014
Office Depot July 2010 - December 2010
Office Depot February 2008 - July 2010
SimplexGrinnell November 2006 - February 2008
Office Depot May 2005 - November 2006
Ernst & Young November 2002 - May 2005
American Management Systems January 2001 - November 2002
Skills
BPO, Call Centers, Workforce Management, Outsourcing, Business Intelligence, Vendor Management, Data Warehousing, Business Analysis, SDLC, Requirements Analysis, Contact Centers, SQL, Analytics, Team Management, Microsoft SQL Server, MIS, ETL, Oracle, SSIS
Education
Texas A&M University 1996 — 2000
Bachelor of Science (B.S.), Computer Science
Darryl Nixon, MBA's Convergys Experience July 2004 - June 2013
Job 13 Years experience with Quality Assurance and Call Center Management
Industry Consumer Services
Experience
OPTUM November 2014 - Present
Baker and Taylor June 2013 - November 2014
Convergys July 2004 - June 2013
Sitel May 2000 - July 2004
Peebles April 1996 - July 2000
Skills
Technical Writing, Quality Assurance, Operations Management, Recruiting, Call center start-up, Training Delivery, Employee Relations, Human Resources, Supplier Quality, Manage Client..., Client Relations Skills, BPO, Start-ups, Workforce Management, Business Coaching, Organizational..., Quality Management, Iso 9000, Training, Coaching, Call Center Development, Customer Satisfaction, CRM, Interviews, IEX, Employee Training, Contact Centers, Contact Center..., Management, Team Leadership
Education
HRCI Human Resource Certification Institute
PHR Candidate December 2014, Human Resources
Strayer University (VA) 2006 — 2010
Master of Business Administration (M.B.A.), Human Resources Management and Services
Barbara Scotia College 1996 — 2000
Bachelor of Applied Science (B.A.Sc.), Mass Communication/Media Studies
OPTUM November 2014 - Present
Baker and Taylor June 2013 - November 2014
Convergys July 2004 - June 2013
Sitel May 2000 - July 2004
Peebles April 1996 - July 2000
Skills
Technical Writing, Quality Assurance, Operations Management, Recruiting, Call center start-up, Training Delivery, Employee Relations, Human Resources, Supplier Quality, Manage Client..., Client Relations Skills, BPO, Start-ups, Workforce Management, Business Coaching, Organizational..., Quality Management, Iso 9000, Training, Coaching, Call Center Development, Customer Satisfaction, CRM, Interviews, IEX, Employee Training, Contact Centers, Contact Center..., Management, Team Leadership
Education
HRCI Human Resource Certification Institute
PHR Candidate December 2014, Human Resources
Strayer University (VA) 2006 — 2010
Master of Business Administration (M.B.A.), Human Resources Management and Services
Barbara Scotia College 1996 — 2000
Bachelor of Applied Science (B.A.Sc.), Mass Communication/Media Studies
Jeremiah Mane's Convergys Experience April 2012 - September 2013
Job Technical Support at NetApp
Industry Computer Networking
Experience
NetApp September 2013 - May 2015
Convergys April 2012 - September 2013
US Navy June 2003 - June 2007
Skills
Data ONTAP C-mode, Data ONTAP 7-mode, Fibre Channel, Brocade Fibre Switches, iSCSI, TCP/IP, Packet Trace Analysis, Network Administration, NetApp Filers, Troubleshooting, Windows Server, NetApp, Routers, Network Security, Programming, Storage Area Networks, Java, C++, C#, J2ME, Assembly Language, SQL, Active Directory, DNS, DHCP, FCoE, SAN
Education
Strayer University-Florida 2008 — 2010
Bachelor's degree, Information Systems
Hillsborough Community College 2007 — 2010
Associate's degree, Computer Science
NetApp September 2013 - May 2015
Convergys April 2012 - September 2013
US Navy June 2003 - June 2007
Skills
Data ONTAP C-mode, Data ONTAP 7-mode, Fibre Channel, Brocade Fibre Switches, iSCSI, TCP/IP, Packet Trace Analysis, Network Administration, NetApp Filers, Troubleshooting, Windows Server, NetApp, Routers, Network Security, Programming, Storage Area Networks, Java, C++, C#, J2ME, Assembly Language, SQL, Active Directory, DNS, DHCP, FCoE, SAN
Education
Strayer University-Florida 2008 — 2010
Bachelor's degree, Information Systems
Hillsborough Community College 2007 — 2010
Associate's degree, Computer Science
Shamaris Milan's Convergys Experience August 2005 - June 2009
Job Hospitality Professional
Industry Hospitality
Experience
Convergys August 2005 - June 2009
Education
Tennessee Technology Center at Knoxville 2009 — 2010
Associate's degree, Medical Administrativ Assistant
Convergys August 2005 - June 2009
Education
Tennessee Technology Center at Knoxville 2009 — 2010
Associate's degree, Medical Administrativ Assistant
Chastity Allen's Convergys Experience May 2009 - Present
Job Associate Trainer at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys May 2009 - Present
Convergys May 2009 - Present
Education
Texas State Technical College 1997 — 1998
Convergys May 2009 - Present
Convergys May 2009 - Present
Education
Texas State Technical College 1997 — 1998
Audrey Murphy's Convergys Experience 2004 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2004 - 2014
Sitel 2002 - 2004
Sitel 2001 - 2002
Telespectrum 1999 - 2001
Skills
Manage both local and..., Support multiple..., Design Quality...
Education
Strayer University
Master of Business Administration (MBA), Human Resources Management and Services, Summa Cum Laude
University of Guam
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Convergys 2004 - 2014
Sitel 2002 - 2004
Sitel 2001 - 2002
Telespectrum 1999 - 2001
Skills
Manage both local and..., Support multiple..., Design Quality...
Education
Strayer University
Master of Business Administration (MBA), Human Resources Management and Services, Summa Cum Laude
University of Guam
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services
Shane Jay's Convergys Experience January 1997 - December 2010
Job Solutions Engineering Manager at Deloitte
Industry Computer Software
Experience
Deloitte January 2015 - Present
Walt Disney World April 2010 - January 2015
Convergys January 1997 - December 2010
MCI (Now Verizon) January 1996 - December 1996
Kompetenzinitiative Usability, TU Berlin May 1991 - July 1994
Skills
Java, Enterprise Architecture, Oracle, TOGAF, ITIL v3 Foundations..., C++, C#, Spring Framework, Perl, Shell Scripting, Web Services, DB2, PL/SQL, SQL Tuning
Education
Wichita State University 1994 — 1995
Master’s Degree, Mechanical Engineering
Technische Universität Berlin 1985 — 1991
Bachelor’s Degree, Computer Science
Deloitte January 2015 - Present
Walt Disney World April 2010 - January 2015
Convergys January 1997 - December 2010
MCI (Now Verizon) January 1996 - December 1996
Kompetenzinitiative Usability, TU Berlin May 1991 - July 1994
Skills
Java, Enterprise Architecture, Oracle, TOGAF, ITIL v3 Foundations..., C++, C#, Spring Framework, Perl, Shell Scripting, Web Services, DB2, PL/SQL, SQL Tuning
Education
Wichita State University 1994 — 1995
Master’s Degree, Mechanical Engineering
Technische Universität Berlin 1985 — 1991
Bachelor’s Degree, Computer Science
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT