Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
US Assure March 2015 - Present
Convergys July 2013 - March 2015
Target October 2005 - September 2013
Teleperformance, USA March 2011 - March 2013
Comcast September 2009 - February 2010
ADT September 2007 - November 2008
ITV Ventures 2007 - 2008
Skills
Troubleshooting, Customer Service, Contact Centers, Workforce Management, Call Centers, Technical Support, Windows 7, Customer Experience, Customer Satisfaction, Customer Support, Sales, Logistics, Telemarketing, Team Leadership, Time Management, Cashiering, Outlook, Data Entry, Training, Inbound Marketing, Customer Retention, Computer Hardware, Telephone Skills, Avaya, Process Improvement, Quality Assurance, Software Documentation, Networking, Inventory Management, Vendor Management, Help Desk Support, Access
Education
Full Sail University 2010 — 2011
Entertainment Business
GEICO May 2013 - March 2014
Convergys April 2007 - July 2012
Kelly Services December 2005 - April 2007
Skills
Project Management, Team Management, Office Administration, Call Centers, Customer Relations, Customer Service, Technical Support, Troubleshooting, Hospitality Industry, Marketing, Commercial Insurance, Mac OS
Education
Full Sail University 2003 — 2005
Bachelor's Degree, Entertainment Business, GPA 3.27
Full Sail University 2003 — 2005
Associate's Degree, Show Production & Touring
UPS August 2014 - Present
The Westin Washington Dulles Airport August 2014 - Present
Williams & Pace Realaity June 2013 - Present
DHL Global Mail Nordics April 2014 - August 2014
TJX April 2014 - July 2014
Convergys August 2013 - March 2014
SelectMySpace.com May 2013 - December 2013
WOW Café and Wingery August 2007 - December 2010
Marriott International May 2006 - August 2009
West Elm July 2008 - February 2009
Skills
Customer Service, Social Networking, Budgets, Training, PowerPoint, Community Outreach, Management, Account Management, Event Planning, Social Media Marketing, Employee Training, Computer Hardware, Computer Repair, Call Centers, Cloud Computing, PCR, Heavy Equipment, Communication, Molecular Cloning, Coaching, Customer Satisfaction, Leadership, Genetics, Microsoft Excel, Administrative..., Sales, Editing, Teamwork, Outlook, Administration, Microsoft Office, Microsoft Word, Access, Networking, Team Building, Event Management, Leadership Development, Program Management, Public Relations, Employee Relations, Operations Management, Public Speaking, Policy, Vendor Management, Staff Development, Finance, Performance Management, Temporary Placement, Logistics, Logistics Engineering
Education
Kennesaw State University 2011 — 2015
Master's Degree, Biotechnology, 3.4
Fort Valley State University 2009 — 2011
Bachelor of Science (BS), Biology/Biological Sciences, General
Washington County High School 1995 — 1999
Washington County High School 1995 — 1999
College Prep with Business Certification, College/University Preparatory and Advanced High School/Secondary Diploma Program
Convergys 2014 - Present
Tier 3 October 2013 - Present
US Army January 1992 - April 2014
Pizza Hut December 2011 - September 2013
Pizza Hut October 2011 - September 2013
Pizza Hut October 2011 - June 2012
Pizza Hut 2011 - 2012
Choice Hotels International January 2007 - May 2011
Choice Hotels International September 2007 - June 2010
US Army Northern Army Group (NORTHAG) January 1990 - January 1992
Skills
Software Documentation, Hotels, Management, Customer Service, Outlook, Team Building, Training, Operations Management, Hospitality, Food, Hiring, Coaching, Employee Training, Forecasting, Inventory Management, Human Resources, Process Scheduler, Sales
Education
Front Range Community College 2002 — 2003
geny, Computer Engineering, 4.0
R-5 High School 1987 — 1990
High School Diploma, General
ProBuild July 2014 - Present
Blue Mountain Arts, Inc. December 2013 - February 2014
Arrow Electronics April 2013 - November 2013
Urban Lending Solutions May 2012 - March 2013
Convergys September 2011 - February 2012
Weber State University August 2008 - August 2011
Liberty Tax Service January 2011 - April 2011
Moneytree, Inc August 2006 - August 2007
Front Range Community College February 2006 - August 2006
Skills
Peachtree, Oracle, Excel, Access, Accounting, Customer Service, Financial Analysis, Word, Financial Accounting, Financial Reporting, General Ledger, PowerPoint, Microsoft Office, Tax, Budgets, Analysis, Accounts Payable, QuickBooks, Microsoft Excel, Microsoft Word, Leadership, Financial Statements, Sage, Account Reconciliation, Public Speaking, Spreadsheets, Windows 7, 10 Key, Tax Returns, Windows, Accounts Receivable, Training, Teamwork, Troubleshooting, Data Entry, Payroll, Finance, PeopleSoft, Call Centers, Tax Preparation, Journal Entries, Auditing
Education
Weber State University - John B. Goddard School of Business & Economics 2008 — 2011
Bachelor of Science (AACSB Accredited), Accounting
Front Range Community College 2004 — 2007
Prerequisites
Spectralink Corporation February 2013 - Present
SunCorp Corporate CU April 2005 - January 2013
Convergys 2000 - 2005
MoneyGram International 1996 - 1999
Skills
Performance Management, Deferred Compensation, Organizational..., Recruiting, Mergers, Start-ups, Human Resources, Project Management, Workforce Planning, Onboarding, HR Policies, Talent Acquisition, Vendor Management, Employee Benefits, Process Improvement, Management, Mergers & Acquisitions, Leadership, Program Management, Personnel Management, Outsourcing
Education
Fort Hays State University 1977 — 1981
BA, Sociology
Academy Sports + Outdoors January 2015 - June 2015
Qivana July 2014 - April 2015
Toys R Us _ KSA October 2014 - January 2015
Kelly Services May 2014 - January 2015
Convergys May 2013 - October 2013
RGIS 2012 - 2013
Capital Candy May 2010 - September 2011
Alarmpro Inc. June 2004 - February 2010
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Communication, Filing, Inventory, Data Entry, Telephone Skills, Security, Invoicing, Time Management, Office Administration, Customer Satisfaction, Call Centers
Education
Florida Technical College 2012 — 2014
Associate of Business Management and Marketing, Business, Management, Marketing, and Related Support Services, A
DeLand High School 1998 — 2001
Skylab Recording Studios January 2014 - Present
Crescendo Sound Studio January 2012 - Present
Five Guys Burgers and Fries May 2011 - Present
Momentum Radio October 2010 - May 2011
Artist Relation Full Sail University April 2009 - January 2010
Convergys January 2006 - October 2007
Skills
Logic Pro, Pro Tools, Audio Mixing, Audio Engineering, Studio Recording, Music Production, Audio Post Production, Recording, Audio Editing, Songwriting, Audio, Music, Video Editing, Production, Photoshop, Mac, Editing, Word, Web Design, PowerPoint, Microsoft Office, Writing, Online Marketing, Event Planning, Excel, Customer Service, Social Media, Entertainment, Final Cut Pro, Keynote, Event Management, Promotions, Post Production, Composition, iMovie, Film, Sound
Education
Full Sail University 2008 — 2011
Associates, Bachelors, Masters, Recording Arts, Entertainment Business
Edsoup August 2013 - February 2014
Convergys January 2013 - August 2013
SnugZ USA August 2012 - November 2012
MERRY MAIDS January 2012 - July 2012
Verizon March 2006 - January 2012
Skills
Customer Service, Microsoft Office, Account Management, Social Media, Team Building, Marketing, Time Management, Microsoft Word, Social Media Marketing, Outlook, Operations Management
Education
Fortis College 2012 — 2013
Associate's degree, Business and Finance
Maynard Travis Technical Center 2004 — 2005
Certificate, Legal Assistant/Paralegal
Lakeland Senior High School 2001 — 2005
High School Diploma
Woodmen Life December 2013 - Present
First National Bank of Omaha April 2012 - December 2013
First National Bank of Omaha 2011 - 2013
Client Resources, Inc. June 2011 - April 2012
ACI Worldwide May 2007 - May 2011
Aviture 2007 - 2007
First Data Corporation 2001 - 2006
First Data Network 2001 - 2006
Convergys 1996 - 2000
Skills
Android, Blackberry, iPhone development, Smart Cards, J2ME, Java, JavaScript, J2EE, J2SE, XML, XML Schema, Oracle, Oracle SQL, SQL, HTML, CSS, XHTML, iPhone, RIM, Swing, Spring, Hibernate, JPA, Linux, Unix, Emacs, Eclipse, Smartphones, XSLT, JBoss, Websphere, Weblogic, Tomcat, Web Design, Web Development, Web Services, AJAX, REST, Image Processing, Common Lisp, jQuery, Prototype, Extreme Programming, Java Enterprise Edition, MySQL, Struts, JBoss Application Server, Spring Framework, WebSphere
Education
Fort Hays State University 1986 — 1990
BS, Mathematics
La-Z-Boy Furniture Galleries October 2011 - Present
U.S. Cellular August 2010 - September 2011
Convergys June 2008 - August 2010
Education
Fontbonne University 2007 — 2010
Bachelor of Science (B.S.), Sports Management and Business Administration
Summit Broadband October 2014 - Present
Convergys February 2014 - October 2014
Connextions July 2013 - December 2013
Comcast Cable November 2006 - July 2013
Banco Popular de Puerto Rico 1997 - 2006
Skills
Telecommunications, VoIP, IP, Broadband, Telephony, Computer Network..., Troubleshooting, TCP/IP, Cisco Technologies, Call Center, Routers, Provisioning, Wireless, DOCSIS, Ethernet, Switches, Network Design, Computer Repair, Computer Maintenance, java, vbasic, SQL, Networking, Software Installation, Call Centers
Education
Florida Technical College 2012 — 2015
Bachelor's Degree, Information Technology, 3.8 GBA
Instituto de Banca y Comercio Inc 1990 — 1991
Certificate, Computer Programing, 3.80
Teleperformance (McGraw-Hill) December 2014 - Present
Infinity Sales Group, LLC January 2014 - December 2014
CenturyLink May 2003 - June 2013
CenturyLink January 2008 - January 2010
CenturyLink January 2006 - January 2008
CenturyLink May 2003 - December 2005
Convergys January 1999 - May 2003
OfficeMax January 1996 - January 1999
Skills
Extensive knowledge of..., Network Support, Interpersonal Skill, Team Building, Committed to Customer..., Outstanding..., Outstanding time..., Team Mentoring, Technical Training, Enthusiastic..., Testing, Training, VoIP, Troubleshooting, Telecommunications, Technical Support, Customer Service, Leadership, Hardware, Network Administration, Call Centers, Management, Networking, Vendor Management
Education
Florida Technical College 1996 — 1998
Associate Degree of Science, Electronics/Computer Technology, GPA 4.0
Connextions July 2014 - Present
The Limited September 2012 - December 2012
Wells Fargo April 2012 - August 2012
Forever 21 July 2010 - January 2011
Skycity Ent. May 2009 - January 2011
Charlotte Regional Visitors Association May 2010 - July 2010
Convergys January 2010 - March 2010
Little Angels Learning Academy November 2007 - May 2008
Starbucks Coffee July 2005 - September 2005
Skills
Photoshop, Illustrator, Paint Shop Pro, Fashion Shows, Online Marketing, Email Marketing, Public Speaking, Public Relations, Desktop Publishing, Microsoft Office, Advertising, Adobe, Dance, Cosmetology, Writing, Singing, Event Planning, Bartending, Graphic Design, Project Planning, Social Media Marketing, Customer Service, Sales, Facebook
Education
Johnson C. Smith University 2012 — 2014
Visual and Performing Arts, Graphic Design, Dance, Junior
Full Sail University 2010 — 2011
Graphic Design
Independence High School 2003 — 2007
Diploma, General education
Neko Graphic Design Studios August 2013 - Present
ITT Technical Institute 2013 - 2015
ITT Technical Institute 2013 - 2015
2020 Companies August 2008 - November 2011
Convergys June 2005 - May 2007
Pizza Hut February 2001 - August 2005
Skills
Graphic Design, 3D Modeling, 3DS Max, Web Design, Brand Development, Adobe Creative Suite, Sales Management, Sales, Team Building, Photoshop, Illustrator, Graphics, Logo Design, Advertising, Creative Direction, CRM, InDesign, Marketing, Photography, 3D Studio Max, Maya
Education
Full Sail University 2013 — 2017
Bachelor's of Game Art - Game Design, Game Art and Design, A
ITT Technical Institute-Arnold 2012 — 2014
Associate of Graphic and Communication Design, Game and Interactive Media Design, A
Telmate July 2014 - Present
Autodesk February 2014 - February 2015
Sutter Health August 2013 - February 2014
Insight Global December 2012 - July 2013
Robert Half Technology September 2012 - December 2012
Convergys November 2011 - October 2012
Wells Fargo May 2010 - November 2010
GameStop October 2008 - April 2010
Skills
Technical Support, Music Industry, Blackberry, iPhone, Android, Software Installation, Help Desk Support, Internet Explorer, Hardware Installation, Desktop Computers, Remote Desktop, Microsoft Office 2007, Microsoft Operating..., Logic Pro, Garageband, Music Production, OS X, XP, Networking, Windows XP, Troubleshooting, iOS, Computer Hardware, Hardware, Workstations, iPad, SCCM, Windows 7, Computer Repair, Citrix
Education
Full Sail University 2012 — 2014
Bachelor of Science (B.S.), Music Production, Freshman
Los Medanos College 2009 — 2010
Besnard & Associates June 2008 - Present
Convergys 2006 - 2008
Galleon Solutions October 1998 - June 2006
Accenture June 1996 - October 1998
Skills
Risk Management, Insurance, Property & Casualty..., Process Improvement, Management, Business Process, Project Management, Strategic Planning, Restaurants, Consulting, Management Consulting, Leadership
Education
Florida State University - College of Business 1992 — 1996
Management Information Systems
Convergys February 2014 - July 2014
Sony Electronics October 2012 - October 2013
The Cloisters of Deland January 2012 - September 2012
Six Flags May 2008 - August 2008
Skills
Account Management, Retail, Sales, Event Planning, Customer Service, Market Planning, Consumer Electronics, Product Marketing, Product Management, Product Launch, Competitive Analysis, Sales Management, Cross-functional Team..., Sales Operations, B2B, Multi-channel Marketing, Product Development, Business Development, Employee Training, Group Training, Management, Communication, Training, Pricing, Social Media, Budgets
Education
Florida Technical College 2013 — 2015
Associate of Science (A.S.), Business, Management, Marketing, and Related Support Services
Convergys September 2014 - February 2015
Ashford University June 2013 - October 2014
General Dynamics Information Technology October 2005 - January 2013
Kathi Swanson State Farm July 2004 - February 2005
Cessna Aircraft Company April 1997 - May 2001
Casey's General Stores, Inc. March 1996 - April 1997
Skills
Troubleshooting, Team Leadership, Leadership, Customer Service, Microsoft Office, Vendor Management, Customer Satisfaction, Microsoft Excel, Windows, Program Management, Public Speaking, Coaching, Process Improvement
Education
Friends University 2001 — 2002
Bachelor of Science (BS), Computer Information Systems, A
Pittsburg State University 1993 — 1994
None, Accounting and Finance, A
Neosho County Community College 1991 — 1993
Associate of Arts (AA), Accounting, A
University of Kansas 1983 — 1984
None, Voice and Opera, A
Full Sail University October 2010 - Present
Convergys August 2008 - Present
Skills
Interactive Storytelling, Programming, Level Design, Immersion, Game Design, Game Development, Game Design Documents, Game Mechanics, Gameplay, Leadership, Management, Sales Management, Team Building, Team Leadership, Leading Diverse Teams, Unity3D, Maya, Scripting, Storyboarding, 3D Modeling
Education
Full Sail University 2010 — 2013
Bachelor of Science (B.S.), Game and Interactive Media Design
Levatas August 2011 - Present
Electromatic USA February 2011 - March 2011
Convergys September 2007 - July 2008
Ea Tiburon January 2007 - September 2007
Skills
OpenGL, DirectX, Gameplay, Visual Studio, Game Development, C#, Programming, Unity3D, XNA, Game Programming, Game Design, PHP, Xbox 360, Gameplay Programming, C++, Video Games, Lua, Perforce, Win32 API, Xcode, Computer Games, Tortoise SVN, Unreal Engine 3, ActionScript, API Development, GLSL, iOS development, Artificial Intelligence, Mobile Games, Dojo, WordPress, PSD to Wordpress, Unity, AngularJS
Education
Full Sail University 2008 — 2011
Bachelor of Science Degree, Game Design
Miami Central Senior High 2002 — 2006
High School Diploma, Information Technology
ITT Tech
Texas Tech University October 2012 - Present
Sophistasoul Productions November 2010 - Present
Texas Tech University October 2011 - October 2012
Texas Tech University March 2007 - October 2011
Convergys June 2004 - February 2007
Office Max August 2002 - May 2004
Skills
Planning & Execution of..., Programming, Vocal Instruction, Music Production, Vocal Perfomance, Budgets, Invoicing, Songwriting, Event Planning, Management, Project Planning, Singing, Event Management, Higher Education, PowerPoint, Research, Social Networking, Student Affairs
Education
Full Sail University 2009 — 2010
MS, Entertainment Business
Wayland Baptist University 2006 — 2009
BS, Management
South Plains College 2004 — 2006
AAA, Commercial Music
GE Transportation Systems Global Signaling September 2014 - Present
Bombardier Aerospace 2013 - 2014
Convergys July 2012 - 2013
Friends University August 2008 - May 2011
Cessna Aircraft Company March 2007 - April 2009
Skills
Leadership, Financial Analysis, Customer Service, Strategy, Management, Accounting, Budgets, Analysis, Microsoft Office, Microsoft Excel, Finance, Marketing Strategy, PowerPoint, Team Leadership, Business Planning, Marketing, Outlook, Process Improvement, Financial Reporting, Team Building, Risk Management, Business, Marketing Research, SAP, CRM, Tax Preparation, Public Relations, Negotiation, Telegence, Data Analysis, Training, Microsoft Word, Payroll, Financial Accounting, Problem Solving, Multi Tasking, Computer Proficiency, Oracle
Education
Friends University 2009 — 2011
Bachelor of Science (BS), Accounting and Business/Management
Cowley County Community College 2006 — 2008
A.A, Accounting
Starbucks November 2013 - Present
Starbucks November 2013 - April 2014
Crothall Services Group June 2008 - October 2013
Convergys September 2007 - June 2008
Verizon Business 2007 - 2007
Skills
Social Media, Photography, Performance Management, Email Marketing, Supervisory Skills, Employee Relations, Payroll, Inventory Management, Customer Service, Microsoft Excel, Call Centers, Onboarding, Coaching, Training, Process Improvement, Recruiting, Marketing, Social Networking, Operations Management, Talent Acquisition, Start-ups, Leadership Development, Microsoft Word, Contract Negotiation, Budgets, Human Resources, Software Documentation, Business Development, Benefits Administration, System Administration, Team Building, Microsoft Office, Management, Change Management, New Business Development, Public Speaking, Social Media Marketing, PowerPoint, Leadership, Healthcare, Program Management, Public Relations, Project Management, Strategic Planning, Talent Management, Vendor Management, Customer Satisfaction, Team Leadership, HRIS, Nonprofits
Education
Metropolitan State University of Denver 2014 — 2017
Bachelor's Degree, Secondary Education and Teaching
Fort Lewis College 2002 — 2003
Metropolitan State University of Denver 2002 — 2002
Braud & Gallagher LLC October 2014 - Present
TurboSquid January 2013 - March 2014
Convergys April 2006 - September 2008
Skills
Graphic Design, Video Editing, Animation, Photography, Multimedia, 3D Tracking, 3D Modeling, Cinema 4D, 3D Studio Max, Lightwave, Rotoscoping, Particle Effects, Compositing, Typography, Adobe Creative Suite, Vray, Web Design, Final Cut Pro, Software Conversions, UV mapping, Motion Graphics
Education
Full Sail University 2009 — 2011
Bachelors, Computer Sciences
Full Sail University 2009 — 2011
Bachelor of Science (B.S.), Digital Arts
United & Florida Safety Council January 2012 - Present
FIS December 2010 - Present
Independent Consultant August 2001 - Present
United Safety Council February 2007 - November 2010
Convergys November 2002 - December 2005
Skills
Business Analysis, Requirements Gathering, Systems Analysis, Visio, SharePoint, SDLC, User Experience, User Interface Design, Training &..., Graphic Design, Web Design, Web Applications, Data Modeling, Requirements Analysis, Business Requirements, Project Management, MySQL, Scrum, Software Documentation, Analysis, Information Technology, PMP, Oracle, Visual Basic, Web Development, Software Project..., Databases, Leadership
Education
University of Central Florida - College of Business Administration 2006 — 2008
Masters
Florida State University - College of Business 1997 — 2001
BS
Carla's Youth Residential Center March 2015 - Present
Convergys July 2013 - February 2014
Spangles Restaurant August 2007 - July 2013
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets
Education
Friends University 2008 — 2013
Bachelors of Human Resources Management, Human Resources Management and Services
Edward Jones February 2015 - Present
Farmers Insurance October 2014 - February 2015
Convergys March 2014 - October 2014
Weight Watchers August 2007 - October 2013
Federal Reserve Bank of Kansas City 1997 - 2006
Skills
Personal Development, Training Delivery, Employee Relations, Coaching, Training, Public Speaking, Employee Training, Leadership Development, Organizational..., Executive Coaching, Conflict Resolution, Instructional Design, Strategic Planning, Customer Service, Team Building, Program Management
Education
Friends University 1998 — 1999
Human Resource Management, Organizational Development, 3.8
Aim NationaLease March 2010 - Present
Convergys May 2008 - March 2010
McDonald's Corporation June 2003 - November 2009
Skills
Customer Service, Outlook, Microsoft Excel, Microsoft Word, Microsoft Office, Customer Satisfaction, Data Entry, Time Management, Teamwork, Sales Management, Strategic Planning, New Business Development, Training, Contract Negotiation
Education
Legacy High School 2000 — 2004
Front Range Community College
Psychology
Convergys July 2013 - Present
Friends University October 2009 - July 2013
Wellington Apple Market February 2007 - January 2010
Futures Unlimited August 2007 - August 2009
Education
Friends University 2009 — 2013
Bachelor of Science (BS), Management Information Systems, General
Sage Consulting, LLC January 1998 - Present
Bridgestone November 2007 - April 2012
Goodyear November 2006 - October 2007
UPM Raflatac September 2006 - December 2006
ConocoPhillips May 2004 - November 2006
UPM-Kymmene August 2002 - October 2003
Eastman Chemical Company March 2001 - December 2001
Delta Air Lines June 2000 - February 2001
Georgia-Pacific LLC February 2000 - September 2000
Convergys February 1998 - February 2000
Skills
SAP R/3, SAP HR, SAP, ERP, SAP ERP, SAP Implementation, SAP BI, Business Process, SAP Netweaver, SD, ABAP, Benefits Administration, SAP BW, SAP Portal, Business Process..., Business Objects, Business Intelligence
Education
Florida State University - College of Business 1985 — 1989
BS, Accounting
Ferrari Color June 2006 - Present
Sign Service June 2005 - June 2006
Convergys 2002 - 2005
Discover Financial Services November 1998 - July 2002
Skills
Graphic Design, Adobe Creative Suite, Typography, Mac OS X, QuarkXPress, InDesign, Mac, Illustrator, Photoshop, Graphics, Pre-press, Image Editing, Layout, Color Management, Digital Printing, Wide Format Printing, Banners, Preflight
Education
Salt Lake Community College 2001 — 2005
Associate of Science (A.S.), Graphic Design
Freie Universität Berlin 1996 — 1997
German and Italian Language and Literature
Technische Universität Berlin / TU Berlin 1995 — 1996
Architecture
Menzel Oberschule 1992 — 1995
Abitur
Convergys 1986 - 2001
Westinghouse 1981 - 2001
Perdue Farms July 1978 - July 1979
Skills
Windows, C++, Java, C, Microsoft Office, Microsoft Excel, Customer Service, Photoshop, Microsoft Word, English, PowerPoint, Public Speaking, HTML, Management, Statistics, Access
Education
Franklin & Marshall College 1967 — 1974
Bachelor's degree, Special Studies
Convergys August 1999 - July 2006
Skills
HTML, JavaScript, CSS, PHP, MySQL, Web Development, Database Administration, Business Intelligence, AJAX, XML, SQL, jQuery, Apache, XHTML, Web Applications, JSON
Education
Full Sail University 2012 — 2015
Bachelor's degree, Mobile Development
Convergys August 2012 - January 2013
Unemployed March 2012 - August 2012
Paradux Games October 2011 - February 2012
Skills
Character Modeling, Prop Modeling, Conceptual Art, Texture Artist, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Zbrush, Maya, Photoshop, 3D Studio Max, Character Rigging, Computer Animation, Character Animation, 3D Modeling, Texturing, Unreal Engine 3, Game Development
Education
Full Sail University 2010 — 2012
BS, Game Art, 3.17
Looking for that Great Company! July 2012 - August 2014
Solution Center July 2011 - August 2014
I-Qor October 2011 - July 2012
Pueblo Community College November 2008 - September 2011
Pueblo Community College February 2007 - August 2008
RMS, Receivable Management Services June 2007 - July 2008
ProConcessions at Pikes Peak International May 1997 - August 2004
Convergys March 2003 - May 2004
Skills
Customer Service, Word, PowerPoint, Microsoft Office, Excel, Access, Administration, Outlook, Data Entry, Telephone Skills, Microsoft Word, Higher Education, Public Relations, System Administration, Training, Microsoft Excel, Program Management, Event Planning, Social Networking, Public Speaking, Leadership, Social Media, Event Management, Editing, Nonprofits, Invoicing, Fundraising, Leadership Development, Software Documentation, Community Outreach, Research, Administrative..., Team Building, Coaching, Teamwork, Call Centers, Management, Budgets, Supervisory Skills, Process Scheduler, Policy, Staff Development, Team Leadership, Strategic Planning, Interviews, Recruiting, Employee Relations, Human Resources, Volunteer Management, Employee Training
Education
Franklin University 2014 — 2017
Mass Communications, Public Relations/Image Management
2011 Pueblo Community College 2008 — 2011
Associates Degree, Mass Communications
Pueblo County High School 1981 — 1985
Certificate, General Studies, 3.5
School of Hard Knocks
Convergys September 2014 - Present
Chieftain Wild Rice Company June 2010 - May 2014
Sunshine Productions May 1999 - May 2014
Dollar Tree Stores September 2007 - October 2008
Dollar General August 2005 - November 2007
Skills
Sales Management, Account Management, Sales Operations, Sales, Cold Calling, Key Account Management, New Business Development, Pharmaceutical Sales, Selling, Territory Management, B2B, Sales Presentations, Outside Sales
Education
Franklin University 2003 — 2005
Bachelor of Business Administration (B.B.A.), Business, Management, Marketing, and Related Support Services, 3.89
Wisconsin Indianhead Technical College 2002 — 2004
Associate of Science (A.S.), Marketing/Marketing Management, General, 3.89
self-employed January 2010 - Present
Fidelity Investments May 2008 - March 2012
Convergys January 2004 - December 2007
Automatic Data Processing 1999 - 2003
self-employed January 1996 - December 1998
Symantec January 1991 - December 1996
Corporate Software Inc. 1985 - 1991
Skills
Marketing Strategy, Marketing Management, Thought Leadership, B2B Marketing, Outsourcing, Integrated Marketing, Key Message Development, White Papers, Brochure Development, Budget Development, Conference Presentations, Sales Presentations, Webinars, Product Marketing, Marketing Communications
Education
University of Massachusetts at Lowell 1978 — 1980
Business Administration and Management, General
Framingham State University
BS, Consumer Economics
Convergys December 2014 - March 2015
Alston Wilkes Society May 2014 - September 2014
Ruby Tuesday March 2013 - August 2014
Holmes Bail Bonding July 2013 - February 2014
Trinity Enterprises, LLC February 2010 - February 2013
CEC Entertainment December 2008 - March 2010
Skills
Event Planning, Marketing, Social Networking, Facebook, Creative Writing, Social Media Marketing, Public Relations, Social Media, Microsoft Office, PowerPoint, Microsoft Word, Microsoft Excel, Photoshop, Event Management, Advertising, Customer Service, Public Speaking, Final Cut Pro, Negotiation, Up-selling, Efficent, good with numbers and..., fast service worker, friendly and helpful, late-night shift..., customer-oriented, quick learner, strategic event planning, Customer-focused Service, excellent time..., marketing savvy, strong problem solving...
Education
Full Sail University 2010 — 2016
Media Communications Certificate, Communication and Media Studies, Graduate
Johnson & Wales University 2009 — 2009
Marketing, Marketing, Transfered
Toyota Financial Services September 2014 - Present
Sears Holdings Corporation May 2010 - September 2014
ACS March 2009 - April 2010
Tupperware Brands May 2003 - August 2003
Kforce Technical Staffing December 2002 - March 2003
Convergys January 2000 - December 2001
Convergys January 1999 - January 2000
Skills
Customer Satisfaction, Customer Service, Call Centers, Team Building, Customer Experience, Dispatching, Sales, Customer Retention, Data Entry, Mortgage Brokers, Help Desk Support, Computer Animation, Computer Graphics, Digital Media, Team Management, Team Leadership, Coaching, Time Management, Stress Management
Education
Full Sail University 1997 — 1998
Associate of Science (AS), Digital Media
St Clair County Community College
Associate of Science (AS), Information Science/Studies
UPS Supply Chain Solutions March 2015 - July 2015
Convergys November 2014 - February 2015
Dunkin Donuts May 2014 - October 2014
Amazon December 2009 - December 2009
Skills
UPS Shipping, Microsoft Office, Technical Support, Management, Microsoft Word, PowerPoint, Customer Returns, Data Entry, Inbound Marketing, Customer Service, Typing, 85 wpm, Telemarketing, Creative Writing, Tenor Saxophone, Social Networking, Fast Food, Account Management, Music, Leadership, Facebook, Retail, Time Management, Social Media, Video Editing, Training
Education
Full Sail University 2013 — 2014
Bachelor's degree, Music Production
Mt. Healthy High School 2003 — 2006
High School Diploma, High School/Secondary Diplomas and Certificates, 3.5
Pulse Nightclub April 2014 - Present
Event Promoter and Marketing Orlando FL January 2007 - Present
Convergys 2010 - 2013
Apple 2010 - 2013
The Walt Disney Company March 2008 - June 2012
Swank Audio Visual 2007 - 2008
The Talent Company 1998 - 2005
Skills
Entertainment, Marketing, Social Media, Social Networking, Event Management, Operations Management, Social Media Marketing, Event Planning
Education
Full Sail University 2006 — 2007
Bachelor of Science (BS), Arts, Entertainment, and Media Management, 3.29
Full Sail University 2005 — 2006
Associate of Science (A.S.), Recording Arts Technology/Technician, 3.28
Bright House Networks September 2015 - Present
Florida Hospital May 2015 - July 2015
Convergys December 2014 - May 2015
New Horizons Computer Learning Centers October 2014 - March 2015
TGI Fridays August 2014 - November 2014
Meijer June 2013 - November 2013
United States Marine Corps July 2007 - July 2011
March Coatings October 2005 - May 2007
Delphi August 2003 - April 2005
Skills
Telecommunications, Troubleshooting, Military Experience, Computer Hardware, Software Installation, Customer Service, Leadership, Networking, Security Clearance, Team Building, Windows
Education
New Horizons Computer Learning Center 2012 — 2015
Network Security
Full Sail University 2011 — 2012
Film and Digital Media
Publix Distribution February 2013 - Present
Convergys November 2010 - February 2013
Skills
Mac, Apple OS, Windows, Microsoft Office, Windows 7, Networking
Education
New Horizons Computer Learning Center 2007 — 2008
Full Sail University 2004 — 2005
Associate of Science (AS), Recording Arts Technology/Technician
Siemens (CDI) June 2015 - Present
Convergys October 2014 - June 2015
Florida Hospital July 2013 - October 2014
Seminole State College of Florida November 2012 - June 2013
Florida Technical College 2012 - January 2013
CSX October 2010 - September 2011
US Navy August 2005 - October 2010
Skills
Transportation, Trucking, Container, Transportation..., Rail, Freight, Truckload, Logistics Management, LTL, DOT regulations, Shipping, Security, Security Management, Air Traffic Control, Management, Investigation, Customer Satisfaction, Aircraft, Navy
Education
Florida Technical College 2013 — 2015
Bachelor's degree, Information Technology, 4.0
Seminole State College of Florida 2011 — 2014
Associate of Arts (A.A.), Psychology
Criminal Justice Security Career Institute 2012 — 2012
Naval Air Traffic Controller Academy 2005 — 2006
ATC CertIfication, Aviation/Airway Management and Operations
Wells Fargo Advisors May 2014 - Present
Wells Fargo Advisors October 2012 - May 2014
Allied Barton Security Solutions March 2012 - October 2012
Convergys 2012 - 2012
Brentwood School District January 2011 - May 2011
Concordia Lutheran church March 2009 - February 2011
Camp Thunderbird March 2009 - September 2010
Skills
Microsoft Office, PowerPoint, Excel, Word, Data Entry, Outlook, Access, Public Speaking, Training, Fundraising, Research, Facebook, Social Networking, Spreadsheets, QuickBooks, Accounting, Accounts Payable, Sales, Customer Service
Education
Fontbonne University 2009 — 2011
Bachelor of Science, Business Administration
Southeast Missouri State University 2007 — 2008
Convergys August 2011 - Present
KeyBank April 2008 - August 2011
Vonage December 2006 - March 2008
AOL, LLC. October 2005 - December 2006
America Online, Inc. February 2005 - October 2005
America Online, Inc. January 2004 - February 2005
Onsite Computing Services November 1999 - May 2002
Independent February 1998 - October 1999
Hughes Desktop 1997 - 1999
Franklin University January 1997 - January 1998
Skills
Process Improvement, Quality Assurance, Call Center, Vendor Management, Program Management, Agile Methodologies, Project Management, Outsourcing, Software Project..., Customer Experience, Cross-functional Team..., Business Process..., Customer Satisfaction, Change Management, Team Management, Management, Business Process, Operations Management, Call Centers, Customer Service
Education
Franklin University
Management Information Systems
Wittenberg University 1992 — 1994
Computer Science
Alorica February 2015 - Present
Self-employed March 2010 - Present
Advanced Tech Support March 2013 - November 2014
As technology August 2012 - December 2013
The Retail Outsource January 2012 - June 2012
Ann Taylor LOFT September 2011 - March 2012
The Cellular Connection June 2011 - July 2011
G By Guess September 2009 - March 2011
Interactive Response Technologies, (IRT) October 2008 - September 2009
Convergys February 2007 - September 2008
Skills
Spyware, Troubleshooting, Networking, Shipping, Hardware, Laptops, Computer Repair, Customer Service, Call Center, Customer Satisfaction, Computer Hardware, Technical Support, Sales, System Administration, Windows 7, Windows XP, Outlook, Software Installation, Windows Vista, Help Desk Support, Printers, Microsoft Office, Wireless Networking, A Certified, Computer Maintenance, Customer Experience, Windows XP Pro, Antivirus, Routers, Operating Systems, Wireless, Customer Retention, OS X, Access, Windows, Network Administration, Servers, Security, Active Directory, Microsoft Excel, Blackberry, Software, IT Operations, TCP/IP, Information Technology, Network Security, CompTIA A Certification, Computer Security, Cabling, Social Networking
Education
Florida Career College 2008 — 2010
Technical Diploma, Computer Repair/Network Technician
Full Sail University 2003 — 2004
Associates, Recording Arts
4MYBENEFITS June 2013 - Present
Atos February 2011 - May 2013
Northside Construction & Supply March 2010 - February 2011
Convergys July 2008 - April 2009
IT Management Ltd. January 2008 - July 2008
IT Management June 2007 - August 2007
Skills
Research, Troubleshooting, Customer Satisfaction, Microsoft Office, Microsoft Excel, PowerPoint, Customer Service, Program Management, Windows 7, Technical Support, Social Media, Windows, Operating Systems, Windows Server, Help Desk Support, VPN
Education
Freed-Hardeman University 2003 — 2007
Business, Management Information Systems
Scholastic Book Fairs May 2014 - February 2015
Sign-O-Saurus, Inc. 2011 - May 2014
Convergys July 2010 - September 2011
Content Euphoria January 2010 - October 2010
Skills
Web Design, Web Development, Graphic Design, Logo Design, Digital Printing, Direct to Garment..., Screen Printing, Vinyl, Vinyl Banners, Vinyl Cutting, Vehicle Graphics, Vehicle Lettering, Vehicle Wrap Design, Vehicle Wrap..., Microsoft Office, iWork, Windows & Mac operating..., 3D Studio Max, Acid Pro, Adobe Creative Suite, Corel Draw, Graphics, Illustrator, Photoshop
Education
Full Sail University 2007 — 2009
Bachelor of Science (B.S.), Digital Arts & Design
Full Sail University 2007 — 2009
Bachelor of Applied Science (BASc), Digital Arts & Design
Florida Blue December 2013 - Present
Fanatics, Inc. June 2012 - December 2013
UF Health Jacksonville January 2011 - June 2012
Citizens Property Insurance August 2009 - January 2011
ING August 2007 - August 2009
Washington Mutual 2002 - 2006
Convergys December 2001 - June 2003
US Army August 1999 - February 2000
Skills
Active Directory, Windows Server, Cisco Technologies, Servers, Data Center, ITIL, Windows 7, System Administration, Troubleshooting, OSPF, CCNA, VPN, Routers, Networking, Firewalls, Network Security, Operating Systems, WAN, Technical Support, Network Design, Switches, Cisco Nexus, BGP, Cisco Routers, EIGRP, Network Engineering, TCP/IP, Load Balancing, Cisco Call Manager, MPLS, Cisco Wireless, VoIP, Microsoft Certified..., Software Installation, ASA, Ethernet, IPSec, Catalyst Switches, Network Administration, DNS, PIX, DHCP, HSRP, Cisco IOS, Juniper, Cisco ASA, Juniper Technologies
Education
Florida Technical College Jacksonville 2007 — 2008
Associate, Information Technology
Florida Technical College 2006 — 2008
Associate of Arts and Sciences (A.A.S.), Information Technology
Convergys May 2015 - Present
Five Guys Burgers and Fries March 2015 - May 2015
Five Guys Burgers and Fries March 2014 - March 2015
Target June 2013 - June 2014
Skills
Sales, Retail, Merchandising, Store Management, Customer Service, Inventory Management, Visual Merchandising, Loss Prevention, Inventory Control, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Store Operations, Time Management, Line Cook, Management, Cashiering, Customer Satisfaction, Teamwork, Retail Sales
Education
Penn Foster 2015 — 2016
Veterinary Assistant caree diploma, Veterinary Assistant
Full Sail University 2010 — 2012
N/A, Game Art / computer animation
Sayreville War Memorile High School 2006 — 2010
High School
Continuum Studio December 2014 - Present
Game Jams January 2014 - Present
Freelance Writing August 2012 - Present
Broadway Pizzaria October 2012 - October 2015
CelleC Games December 2014 - July 2015
Convergys January 2010 - April 2013
WinCo Foods June 2012 - August 2012
Red Lobster February 2006 - June 2009
Idaho State Journal January 2005 - February 2006
Skills
Video Game Production, Project Management, JIRA, Software Project..., Project Planning, Microsoft Project, Game Design, Creative Writing, Game Development, Scripting, Video Games, Hansoft, Time Management, Teamwork, Cashiering, Microsoft Office, Public Speaking, Training, Typing 70 WPM, Critical Thinking, Customer Service, Customer Satisfaction, Telephone Skills, Team Leadership, Facebook, Poetry, Work Ethic, Organization, Superior Computer Skills, Social Media, Editing, Blogging, Photoshop, Drupal, Python
Education
Full Sail University 2014 — 2015
Master of Science (M.S.) Game Design, Game Production Management, 3.5
Full Sail University 2012 — 2014
Bachelor of Fine Arts (BFA), Creative Writing For Entertainment, 3.8
Convergys/ NetApp April 2014 - Present
NDI Technologies April 2011 - February 2014
Sprint June 2002 - February 2010
Convergys August 2000 - June 2002
United States Marine Corps November 1993 - February 2000
Skills
Troubleshooting, Cisco Technologies, Call Centers, Technical Support, Training, Quality Assurance, Networking, Program Management, Access, Servers, Management, Software Installation, Microsoft SQL Server, Hardware, Customer Satisfaction, Telecommunications, Team Leadership, Customer Service, Process Improvement, Leadership, Customer Experience, Team Building, Customer Retention, Vendor Management
Education
Florida Technical College 2000 — 2002
Associate's degree, Computer Systems Networking and Telecommunications
Sports Zone Elite April 2014 - Present
Full Sail University January 2011 - October 2013
Convergys May 2010 - December 2010
AT&T June 2007 - April 2009
Skills
Music Production, Recording, Audio Engineering, Songwriting, Audio Editing, Music, Music Industry, Pro Tools, Composition, Keynote, Studio Recording, Video Production, Photography, Sound Editing, Audio Post Production, Video Editing, Logic Pro, Social Networking, Drums, Singing, Live Sound, Sound Design, Entertainment, Final Cut Pro, iMovie, Sound, Music Theory, Film Production
Education
Full Sail University 2011 — 2013
Bachelor of Applied Science (B.A.Sc.), Business Administration and Management, General
Amdocs November 2013 - Present
AT&T Mobility July 2013 - Present
NetCracker July 2013 - November 2013
NetCracker May 2012 - June 2013
AT&T 2007 - June 2013
AT&T Mobility 2007 - June 2013
Convergys August 2006 - March 2012
CGI 2003 - 2006
Skills
Telecommunications, Business Analysis, SDLC, Requirements Analysis, Business Process..., Business Process, Testing, Program Management, Requirements Gathering, Management Consulting, Analysis, Leadership, Training, Integration, Vendor Management, Business Intelligence, PMP
Education
Strayer University 2007 — 2009
MSIS, Decision Support System Management
Shorter College 2003 — 2005
MBA
Fort Valley State University 1999 — 2002
BS, Computer Science
Northside High
Springtime Solutions May 2002 - Present
Springtime Solutions January 2002 - Present
Citigroup January 1999 - May 2003
Convergys July 1997 - February 1999
AT&T January 1984 - June 1997
Skills
Microsoft Office, Quicken, Business Analysis, Vendor Management, Negotiation, PMP, SDLC, MS Project, Integration, Process Improvement, Visio, Systems Analysis, Change Management, Strategic Planning, Management, Project Planning, Leadership, Telecommunications, Customer Service, Team Leadership, SQL, Business Strategy, Project Management, Operations Management, Software Documentation, Program Management, Entrepreneurship, Marketing, Selling, Real Estate
Education
Florida State University - College of Business 1981 — 1983
Bachelor of Arts, Management Information Systems
Office of the Comptroller of the Currency June 2014 - Present
Convergys May 2010 - May 2014
Convergys October 2006 - May 2010
FedEx Ground February 2003 - December 2009
Valley Hospital January 2001 - January 2003
Skills
IT Operations, Active Directory, Microsoft Office, Windows 7, Windows Server, Windows, Troubleshooting, Servers, VoIP, Avaya, A+ Certified, Government, Federal Government, Security+ Certified, Network+ Certified, Server+ Certified, Computer Hardware, DHCP, Printers, Troubleshooting Hardware, End User Support, Laptops, Operating Systems, Software Installation, Call Centers, Technical Support, Network+, Service Delivery, Project Management, ITIL, Management, Software Documentation, Training, Leadership, Network Administration, Help Desk Support, VMware, Disaster Recovery, Security, Cisco Technologies, System Administration, TCP/IP, Network Security, Wireless Networking, Windows XP, Information Technology, Hardware, Data Center, DNS, Routers
Education
Front Range Community College 2012 — 2012
Certificate, Geographic Information Systems (GIS)
Westwood College - Denver North 2007 — 2008
Masters, Business Administration concentration in Information Technology Management
Westwood College - Denver North 2004 — 2005
Bachelors, Information Systems Security
Westwood College - Denver North 2002 — 2004
Bachelors, Electronic Business Management
Office Depot November 2005 - Present
Dynamic Systems Solutions 2005 - 2006
Tire Kingdom December 2004 - November 2005
Office Depot December 2001 - December 2004
Florida Department of Revenue May 1999 - December 2001
Avalon Enterprises January 1999 - January 2000
Convergys November 1997 - August 1999
Palm Tree Computers July 1996 - November 1997
Skills
E-commerce, Android, Mobile Devices, jQuery, Web Development, Mobile Applications, JavaScript, Microsoft SQL Server, Java, AJAX, Web Applications, Web Services, Mobile Technology, SDLC, HTML 5, iOS Development, Integration, Solution Architecture, Amazon Web Services..., jQuery Mobile, JSON, PL/SQL, PHP, Bluetooth, HTML5, Oracle SQL, DB2, iBeacon, BLE, AWS, Big Data, Amazon S3, Amazon EC2, Amazon SQS, Amazon Redshift, Apache Storm, ElasticSearch, VoltDB, Apache ZooKeeper, ELK, Kibana, Arduino, 3D Printing
Education
Florida State University - College of Business 1998 — 2001
BA, MIS
Oviedo High School
Electronic Arts (EA) February 2015 - Present
tlharper3d.com August 2009 - Present
Electronic Arts (EA) February 2014 - October 2014
Convergys October 2013 - February 2014
Electronic Arts May 2013 - October 2013
Nth Degree Design & Visual FX, Inc. May 2012 - November 2012
Six 3 Six Studios, LLC September 2010 - February 2012
Full Sail University January 2010 - July 2010
Full Sail University July 2007 - August 2009
US Army January 1997 - January 2004
Skills
UV mapping, Animation, Zbrush, Compositing, Maya, Texturing, Nuke, 3D Studio Max, Video Games, Hard Surface Modeling, Computer Graphics, Photoshop, Film, Unreal Engine 3, Computer Animation, Character Animation, Mudbox, 3D Modeling, ZBrush
Education
Full Sail University 2007 — 2009
Bachelors, Character Animation
CPI Security November 2014 - Present
Convergys January 2014 - November 2014
Clear Creek Consulting March 2013 - March 2013
Iverify Security 2011 - 2013
Food Lion April 2007 - September 2011
State Farm February 2008 - June 2010
Skills
Customer Service, Private Investigations, Surveillance, Call Centers, Access Control, Loss Prevention, Inventory Control, Security, Telephone Skills, Customer Retention, Data Entry, Social Media, Management, Recruiting, Training, Interviews, Outlook, Social Networking, Employee Relations, Time Management, Team Building, Leadership, Inventory Management, Microsoft Word, Retail, Microsoft Office, PowerPoint, Human Resources, Teamwork, Microsoft Excel, Public Speaking, PeopleSoft, Cold Calling, Resume Writing, Performance Management, Customer Satisfaction, Employee Engagement, Employee Training, Applicant Tracking..., Hiring, Insurance, Talent Acquisition, Internet Recruiting, HR Policies, Staffing Services, Cashiering, Fax, Clerical Skills, Background Checks
Education
Full Sail University 2015 — 2019
Bachelor's degree, Communication and Media Studies
South Meck 2005 — 2010
High School Diploma, Occupational Outlook Studies.
adam mcbride designs January 2001 - Present
Apple Retail January 2008 - February 2009
MyKnobs.com June 2007 - September 2007
MG Studios June 2006 - September 2006
Innovative Marine Technologies, Inc. October 2005 - December 2005
DRC Net Services February 2001 - September 2001
American Express Financial Advisors April 2000 - February 2001
Convergys October 1998 - April 1999
Skills
Graphic Design, Digital Media, OS X, Photoshop, Animation, Mac, Photography, HTML 5, Advertising, Image Manipulation, Adobe Creative Suite, Social Networking, iWork, Microsoft Office, CSS, CSS3, Ubuntu, Final Cut Studio, Information Architecture, User Experience, User Interface Design, UI/UX For Touch, OmniGraffle
Education
Parsons School of Design 2012 — 2017
Design & Technology
Full Sail University 2004 — 2005
AA, Digital Media Assembly
Rochester Institute of Technology 1997 — 1999
Computer Science, Software Engineering, Information Technology
JPMorgan Chase July 2012 - Present
CenturyLink February 2012 - June 2012
Convergys April 2010 - February 2012
Skills
Call Center, Customer Satisfaction, Customer Experience, Telecommunications, Customer Retention, Workforce Management, Customer Service, VoIP, Vendor Management, Contact Centers, Account Management, Troubleshooting, Technical Support, Sales, Call Centers
Education
Full Sail University
Web Design and Development
Microsoft May 2013 - Present
The Rustic Goat February 2013 - July 2013
Convergys February 2012 - October 2012
R-sole December 2011 - May 2012
Drunken Fish 2011 - 2012
ALIVE Magazine 2011 - 2011
Skills
Advertising, Photography, Call Centers, BPO, Workforce Management, Customer Experience, Customer Satisfaction, Team Management, Service Delivery, CRM, Vendor Management, Transition Management, Customer Service, Contact Centers, Outsourcing, Sla, Inbound Marketing, Technical Support, Account Management, Customer Retention, InDesign, Photoshop, Sales, Training, Illustrator, Digital Photography, Editing, Social Networking
Education
Fontbonne University 2006 — 2011
Bachelor of Arts (B.A.), Advertising
UnitedHealth Group August 2015 - Present
CenturyLink Technology Solutions April 2013 - June 2014
Arden Courts of Winter Springs May 2012 - February 2013
Primary Care of Central Florida December 2012 - January 2013
Limited Brands October 2011 - December 2011
Emeritus Of Tuskawilla June 2008 - June 2010
Aon Hewitt September 2007 - July 2008
Seminole County Public Schools December 2005 - June 2007
Convergys August 2004 - December 2005
Skills
Med Tech, Medical Terminology, Customer Experience, Customer Service, Lotus Notes, Healthcare, First Aid, Data Entry, Medical Billing, Medical Records, Invoicing, HIPAA, Medical Coding, Outlook, EMR, Accounts Receivable
Education
Florida Technical College 2012 — 2013
Diploma, Medical Biller/Coder Specialist
Seminole Community College 2007 — 2013
Health Information/Medical Records Technology/Technician
Winter Park Tech 1999 — 2000
Certification, Home Health Aide
Convergys 2002 - 2012
Convergys 2000 - 2002
Convergys 1999 - 2000
Convergys 1997 - 1999
Convergys 1996 - 1997
Abrasive Technology 1993 - 1996
Cellular One 1992 - 1993
Skills
Product Management, Product Marketing, Microsoft CRM, Business Analysis, Designing Marketing..., Sales Rep Training, Agile Methodologies, Trade Shows, Budget, Telecommunications, Project Management, Management, Program Management, Solution Architecture, Strategy, Call Centers, Enterprise Software, SaaS, Business Requirements, Marketing, CRM, Requirements Analysis, Software Development, Strategic Planning
Education
Pragmatic Marketing
Product Management Certification
George Washington University
Master’s Certification in Project Management
Franklin University
B.S. Marketing and Business Management
MarkWest Hydrocarbon July 2013 - Present
Ernst & Young October 2010 - July 2013
Convergys October 2008 - October 2010
Skills
Financial Reporting, GAAP, Accounting, US GAAP, CPA, Forecasting, Strategic Financial..., Due Diligence, External Audit, General Ledger, Finance, Accounts Receivable, PeopleSoft, Sarbanes-Oxley, Sarbanes-Oxley Act, Big 4, Budgets, Accounts Payable, Valuation, Cash Flow, Internal Controls, SEC filings, Assurance, Revenue Recognition
Education
University of North Florida 2009 — 2010
Accounting
Florida State University - College of Business 2003 — 2007
Bachelors, Finance
Ridgeview High School
Entrata June 2014 - Present
Convergys April 2012 - 2013
Convergys May 2010 - March 2012
APX Alarm Security Solutions Inc. March 2010 - April 2010
FCC AIA (Architect Club: Fresno City College) January 2009 - May 2009
US Army June 2006 - November 2007
UPS June 2005 - December 2005
Skills
Video Games, Game Development, Entrepreneurship, iPhone, Game Design, User Interface, Android, Mobile Devices, Networking, Technical Support, Game Mechanics, Construct 2, Level Design, Leadership, Gameplay, Texturing, Computer Repair, Computer Maintenance, Customer Support, Concept Design, Web Design, Tumblr, Graphic Design, Writing, Creative Writing, Technical Writing
Education
Fresno City College 2005 — 2009
Computer Aided Manufacturing
ADT Security Services February 2009 - June 2014
Convergys July 2000 - December 2008
Skills
Quality Assurance, SharePoint, Project Planning, Program Management, Technical Writing, Customer Service, Leadership, Call Centers, Microsoft Office, Typing, 10 Key, Data Entry, Time Management, Organization, Medical Terminology, Medical Education, Work Well Independently, Works Well in Groups, Project Management, Administrative..., Customer Satisfaction, Process Improvement, Critical Thinking, Document Management, Continuous Improvement, NICE Perform (NIM, DA,...
Education
Fortis College 2014 — 2015
Diploma, Medical Assistant, 3.94 GPA
Florida State College at Jacksonville
Associate's Degree, Business
Four Vector July 2015 - Present
Next Media Design March 2015 - July 2015
Web Orbit 2012 - 2013
Convergys 2009 - 2009
Skills
CSS, HTML 5, JavaScript, PHP, jQuery, Photoshop, Illustrator, MySQL, Web Design, Server Side Programming, Back-end Development, Front-end Design, SEO, AJAX, Web Development, Business Development, CMS, Graphic Design, Zend, Customer Service, Analytics, Mobile Design, CSS3, Web Services, HTML, Client Side Scripting, Github, Responsive Web Design, Mobile Applications, Git, Microsoft Office, AngularJS, Quality Control, Quality Assurance, MVC, Project Management, HTML5, Web Applications, Databases, Programming, WordPress, Debugging Code, Problem Solving, Web Application..., Critical Thinking
Education
Full Sail University 2012 — 2015
Bachelor’s Degree, Web Design & Development, 3.5GPA
MedSynergies June 2015 - Present
Convergys February 2015 - June 2015
Werner Enterprises September 2013 - February 2015
West Corporation May 2013 - September 2013
Recruiting Independence April 2012 - April 2013
TECHLINK Systems August 2011 - March 2012
Technical Connections Inc. February 2011 - August 2011
Odesus October 2010 - February 2011
TEKsystems December 2005 - October 2010
Madera Quality Nut September 2004 - November 2005
Skills
Internet Recruiting, Benefits Negotiation, Talent Acquisition, Applicant Tracking..., Technical Recruiting, Candidate Generation, Screening Resumes, Contract Recruitment, Executive Search
Education
Fresno City College 2002 — 2005
Mathematics
Convergys June 2015 - Present
DJ January 2013 - Present
Best Buy November 2009 - December 2011
Regal Entertainment Group September 2008 - October 2009
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, PowerPoint, Pro Tools, Logic Pro, Music, Music Theory, Studio Recording, Audio Editing, Audio Engineering, Audio Post Production, Audio Mixing, Social Media, Social Networking, Mastering, DJ, Singing
Education
Full Sail University 2011 — 2015
Bachelor’s Degree, Recording Arts Technology/Technician
Miami Sunset High School 2006 — 2010
High School
f-stop December 2014 - Present
f-stop July 2014 - Present
f-stop July 2013 - July 2014
Convergys March 2010 - November 2010
Skills
Time Management, Integrity, Goal Oriented, Organization &..., Teamwork, Team-oriented, Bilingual-English/Serbia..., Close Attention to..., Customer Intelligence, Hardwork, Diligent, Computer-savvy, Critical Thinking, Dependable Team Player, Friendly Personality, Prompt, People Skills, Highly detail oriented, Self-driven, Determination, Analytical Skills, Leadership, Experiance, Trustee, Loyal, Fast-paced, Motivated self-starter, Social Skills, Always Punctual, Interpersonal..., Highly personable, Flexible Schedule, People-oriented, Learning Quickly, Positive Team Player, Sales Promotion, Reliability, Customer-focused, Ethics, Magento, QuickBooks, ERP, NetSuite, Logistics, Team Motivation, Operations Management, Customer Service, Communication, Sales, Strategic Planning
Education
Fontbonne University 2013 — 2014
Master of Business Administration (MBA), Business Administration and Management, General, 3.5 GPA
Fontbonne University 2010 — 2013
Bachelor of Science (B.S.), Business Administration
Walmart May 2011 - Present
Convergys July 2009 - April 2010
Panchero's Mexican Grill June 2008 - July 2009
Skills
Customer Service, Graphic Design, Time Management, Customer Satisfaction, Inventory Management, Microsoft Office, Teamwork, Data Entry, Team Leadership, Photoshop, Illustrator, InDesign
Education
Full Sail University 2013 — 2016
Bachelor of Science (B.S.), Graphic Design, Junior
Sea World inc. September 2015 - Present
Oracle August 2014 - March 2015
Summit Broadband November 2013 - August 2014
Partners Federal Credit Union April 2013 - October 2013
CenturyLink September 2010 - February 2013
Embarq / Centurylink September 2008 - September 2010
CHEP July 2003 - March 2008
Convergys 2002 - 2003
Lexmark 2001 - 2002
Holiday Inn Hotel & Suites April 1999 - September 2001
Skills
MPLS, Frame Relay, Cisco Technologies, WAN, VoIP, LAN-WAN, Switches, Adtran, Network Design, Routers, Ethernet, IP, Juniper, Wireless Networking, Technical Support, Cisco IOS, Troubleshooting, Networking, Software Documentation, Call Centers, DHCP, T1, Windows XP, Juniper Technologies, Customer Service
Education
Herzing University-Winter Park 2001 — 2009
Bachelor of Science, Technology Management
Florida Technical College 1993 — 1994
Associate of Arts (AA), Interior Design
Schiller International University 1992 — 1993
Bachelor's degree, International Tourism Management
European School 1990 — 1992
European Baccalaureate, Grades 11-12
Lycée International 1989 — 1990
High School, Grade 10
La Citadelle 1988 — 1989
High School, Grade 9
AT&T July 2014 - Present
Ruck Fules Entertainment January 2009 - July 2014
Convergys 2012 - 2013
Alexis Management Group June 2012 - July 2012
kgb May 2011 - September 2011
Hyatt Hotels Corporation May 2010 - June 2010
Hyatt Hotels Corporation May 2010 - June 2010
Old Navy October 2007 - March 2010
Sears Holdings Corporation February 2006 - April 2007
Steve & Barry's October 2005 - February 2006
Skills
Sales, Customer Service, Management, Cashiering, Marketing, Event Planning, Facebook, Social Networking, Teamwork, Time Management, Social Media Marketing, Creative Writing, Social Media, Editing, Advertising, Event Management, Blogging, Public Relations, Team Leadership, Acting, Entertainment, Call Centers, Television, Close Attention to..., Positive Can-do Attitude
Education
Fort Scott Community College 2002 — 2005
Associate of Arts (AA), Communication, Journalism, and Related Programs
Wichita Southeast High School 1998 — 2001
Genesis10 November 2011 - Present
Genesis10 December 2010 - December 2011
Genesis10 September 2010 - December 2010
Convergys March 2010 - August 2010
Sprint Nextel July 2009 - February 2010
Mimis Cafe September 2008 - September 2009
Full Sail University November 2006 - August 2008
CHUCK E CHEESES 2004 - 2006
CHUCK E CHEESES 2004 - 2006
Skills
Adobe, Microsoft Office, PowerPoint, SharePoint, Visio, Excel, Clarity, Keynote, Pro Tools, Cubase, Logic Pro, Photoshop, Garageband, Artist Development, Artist Relations, Artist Management, Administration, Office Administration, Product Development, Marketing Strategy, Social Media Marketing, New Business Development, Business Strategy, Microsoft Excel, System Administration, Talent Management, Team Leadership, Analysis, Human Resources, Leadership, Business Analysis, Management, Process Improvement
Education
Full Sail University 2006 — 2008
Bachelor of Science, Entertainment Business, 3.6
DePaul University 2011 - 2012
U.S. Cellular January 2010 - August 2011
U.S. Cellular January 2010 - 2011
Express Scripts October 2006 - February 2009
EXPRESS-SCRIPTS, INC October 2006 - February 2009
CONVERGYS CORPORATION January 1996 - September 2006
Convergys 1996 - 2006
Maritz 1995 - 2006
Skills
Leadership, Business Process..., Business Planning, Budgets, Coaching, Training, Workforce Management, Management, Customer Service, Call Center, Vendor Management, Program Management, Team Building, Employee Training, Public Speaking, Quality Assurance, Operations Management, Strategic Planning, Call Centers, Human Resources, Analysis, Software Documentation, CRM, Customer Satisfaction, Telecommunications, Time Management, Sales, Business Process, Team Leadership, Performance Management, Process Improvement, Customer Experience, Cross-functional Team..., Customer Retention, Business Analysis, Strategy, Hiring, Recruiting, Leadership Development, Change Management, Healthcare, Account Management, Sales Operations, Project Management, Employee Relations, Sales Management, Organizational..., Inventory Management, Employee Engagement, P&L Management
Education
Fontbonne University 2007 — 2009
Masters, Business Administration
Fontbonne University 2007 — 2009
Masters of Business Administration, Business Administration and Management, General
SAINT LOUIS UNIVERSITY
Bachelors of Arts, Organizational Studies
Saint Louis University 2001 — 2006
Bachelors, Organizational Studies w/ Minor Communications
Murray State University
Interior Design
Delta Air Lines April 2015 - Present
Sprint May 2014 - March 2015
Convergys May 2013 - August 2013
Foot Locker August 2011 - August 2013
AT&T May 2008 - April 2010
Alltel Wireless March 2007 - April 2008
Skills
Customer Service, Customer Satisfaction, Call Centers, Microsoft Office, Time Management, Customer Experience, Microsoft Excel, Microsoft Word, Data Entry, PowerPoint, Teamwork, Team Leadership, Sales, Team Management, Cashiering, Management, Troubleshooting, Retail, Outlook, Leadership
Education
Strayer University-Georgia 2012 — 2014
Francis Marion University 2004 — 2007
The King's - The Green Cleaning Specialists November 2013 - Present
MTM Management April 2013 - October 2013
Brunswick Corporation December 2011 - May 2013
HDA Merchandising September 2012 - April 2013
The Outsource Group September 2011 - August 2012
American Water June 2011 - January 2012
Express Scripts January 2011 - June 2011
Convergys November 2010 - January 2011
ENTERPRISE HOLDINGS December 2007 - November 2010
HOME DEPOT October 2004 - November 2007
Skills
ERP, Microsoft Office, JD Edwards, WPM 65, ADP HRB, PeopleSoft, Social Networking, Social Media Marketing, Job Fairs, Full-life Cycle..., New Hire Orientations, New Hire Training, Employee Relations, Contract Negotiation, Applicant Tracking..., Reference Checking, Interviews, Onboarding, Extending Offers, Sourcing, Job Postings, Customer Service, Temporary Placement, Human Resources, Management, Performance Management, Time Management, Recruiting, Screening, Outlook, Personnel Management
Education
Fontbonne University 2009 — 2012
Bachelors, Organizational Studies, Senior
Soldan High School 2001 — 2004
high school dipolma, general studies
First Data Corporation November 2014 - Present
Kre8tive Graphix September 2011 - Present
First Data Corporation June 2013 - November 2014
Wireless Communications, Verizon Premium Retailer October 2012 - June 2013
Convergys May 2012 - August 2012
Cox Communications January 2011 - September 2011
AT&T September 2008 - August 2010
Verizon 4G Wireless February 2007 - September 2008
FEMA August 2005 - October 2005
Skills
Technical Support, Troubleshooting, Call Centers, Management, Six Sigma, Sales, Customer Service, Microsoft Office, Customer Experience, Outlook, Customer Satisfaction, Wireless, Retail, Telecommunications, Leadership, Telephony, Adobe Creative Suite, Photoshop, OS X, System Administration, Team Leadership, Process Improvement, Salesforce.com, Internet, Cisco Networking, Exchange 2010/2007/2003, Illustrator, iWork, Windows, iOS, Wireless Networking, VoIP, Web Design, Marketing, Marketing Communications, Employee Training, Public Relations, Windows 7, Time Management, Event Planning, Digital Media, Vendor Management, Avaya Communication..., Training & Development, Project Management, Networking, Account Management, Training
Education
Full Sail University 2013 — 2016
Graphic Design, Marketing
Strayer 2009 — 2011
Marketing
Randstad USA September 2014 - Present
Connextions September 2013 - May 2014
Mauricio Chiropractic May 2013 - June 2013
Walt Disney World February 2012 - May 2013
Family practice Dr. MaCool 2012 - 2012
Convergys March 2006 - December 2007
Skull kingdom 2004 - 2006
Skills
Customer Service, Microsoft Office, Microsoft Word, Data Entry, PowerPoint, Time Management, Telephone Skills, Teamwork, Cashiering, Phone Etiquette, Hospitality, Software Documentation, Customer Experience, Front Office, Call Centers, EKG, Cpr Certified, Fax, Clerical Work, Cash Handling Experience, Appointment Scheduling, Cash Register, People Skills, Receptionist Duties, Medical Terminology, Office Equipment, Internet Explorer, Medical Records, Highly detail oriented, Microsoft Office 2007, Dependable Team Player, Restaurants, Sales, Inventory Control, Team-oriented, Facebook, Critical Thinking, Clerical Skills, Invoicing, Windows 7, CPR Certified
Education
Fortis College 2012 — 2013
Certificate, Medical/Clinical Assistant
Mid-Florida Tech 2004 — 2005
Cetificate, Computer Programming
Convergys August 2011 - November 2011
First Federal Savings Bank June 2011 - July 2011
Money Tree August 2010 - January 2011
Wells Fargo August 2008 - July 2010
The Church of Jesus Christ of Latter-day Saints December 2006 - June 2008
Skills
Bilingual-English/Spanis..., Customer Service, Phone Etiquette, Financial Assistance, Teaching, Microsoft Office
Education
Fresno City College 2002 — 2006
Associate of Arts (AA), Liberal Arts and Sciences, General Studies and Humanities
International Speedway Corporation (ISC) August 2015 - Present
Valiant Media Labs May 2014 - Present
Self employed January 2010 - Present
Hewlett-Packard April 2013 - July 2015
Convergys July 2011 - April 2013
Robert Half Technology May 2011 - July 2011
After Hours Computer Repair December 2010 - March 2011
AGV Sport Group March 2009 - June 2009
Best Buy September 2008 - February 2009
Skills
CSS, Wordpress, HTML, JavaScript, Dreamweaver, Web Development, Java, Adobe Creative Suite, Social Media, Technical Support, Joomla, Blogging, Troubleshooting, Web Design, Photoshop, SEO, Email Marketing, NetBeans, Eclipse, CMS, WordPress, E-commerce, SQL, Linux, OS X, jQuery, Social Media Marketing, Graphic Design, Facebook, Databases, Windows, Networking, Google Analytics, User Experience, Photography
Education
University of Central Florida 2013 — 2015
Bachelor of Science (B.S.), Information Technology
Seminole Community College 2011 — 2013
Associates Degree - Business, Computer Science; Multimedia Design; Business
Seminole State College 2008 — 2009
Associate of Arts (A.A.), Business Administration and Management, General
Lake Tech Institute of Public Safety 2006 — 2007
Firefighter I/II, Fire Science/Fire-fighting
Frederick Community College 2005 — 2005
Multimedia Design, Business
Assemblers, Inc. September 2012 - Present
Digitech November 2011 - Present
Newroads May 2003 - May 2004
Convergys May 2002 - March 2004
Skills
Windows Services, Windows, Mac, PC, Network Administration, Networking, Backup Solutions, Digital Archiving, Microsoft Excel, Microsoft Office, Administrative..., Office Administration, IT Operations, Operations Management, Process Improvement, Management, Technology, Information Technology, Microsoft Technologies, SysAid, Windows Server, Tablets, Blackberry OS, Bond Adapt, Thunderbird, Outlook, Android
Education
Freed-Hardeman University 1998 — 2000
Communication, General
Johnson & Johnson April 2013 - Present
NorthgateArinso October 2008 - March 2013
Paycor Inc January 2007 - October 2008
Paychex Inc January 2006 - January 2007
Anthem Blue Cross Blue Shield November 2002 - January 2006
Convergys February 2002 - October 2002
Skills
Requirements Analysis, Business Analysis, Requirements Gathering, Business Process, SAP HR, SAP R/3, Microsoft Excel, MS Project, BSI Tax Factory, SAP Portal, Payroll Services, Payroll Taxes, General Ledger, Accounting, Payroll, Account Reconciliation, PeopleSoft, SAP, Sarbanes-Oxley Act, ADP Payroll, Financial Statements, Access
Education
Walden University 2014 — 2017
Bachelor's Degree, Business Administration/Specialization Accounting
University of Phoenix 2008 — 2010
Associate of Arts Degree, Accounting
Fort Valley State University 1999 — 2000
Computer Information Systems
Apple August 2014 - Present
Convergys July 2012 - Present
Freelance 1995 - Present
Carolina IT Professionals April 2011 - May 2012
VerAFast February 2011 - April 2011
Independent Contractor March 2010 - April 2011
TeleTech 2009 - 2010
Evans Interiors June 2001 - June 2009
Habitat for Humanity International January 2000 - January 2000
Skills
Outlook, Microsoft Excel, Microsoft Word, Adobe Acrobat, XP, BMC Remedy, Windows Vista, Avaya, Windows NT, Maya, Kronos, Flash Player, Customer Service, Stilts, Microsoft Office, Troubleshooting, Social Media Marketing, Social Media, Project Management, Photoshop, Technical Support, OS X, Help Desk Support, Telecommunications, Training, Teamwork, Software Installation, Computer Hardware, PowerPoint, Dreamweaver, WordPress, Customer Satisfaction, Web Development, Team Leadership, Social Networking, Coaching, Management, Autodesk Software, 2D Animation, 3D Animation, 3D Modeling, 3D rendering, Digital Compositing
Education
Full Sail University 2011 — 2014
Bachelor's Degree, Computer Science Animation, Senior
Lorain County Community College 2004 — 2004
Computer Science, Computer Diagnostics & Repair, Electrical Circuits
Golden Touch Marketing February 2007 - Present
Sandia Resort & Casino January 2006 - March 2007
Convergys March 2004 - February 2006
Education
Full Sail University
Bachelors of Science, Web Design & Development
Besnard Insurance July 2008 - Present
Galleon Solutions, Inc. 1998 - 2009
Convergys 2007 - 2008
Andersen Consulting 1996 - 1998
Education
Florida State University - College of Business
Consolidated Data Services December 2014 - Present
PerkinElmer August 2014 - November 2014
School Family Media March 2010 - July 2014
Reed Business Information October 2008 - January 2010
VPG Integrated Media November 2006 - June 2008
Convergys February 2005 - October 2006
Skills
Web Design, Adobe Creative Suite, Blogging, Creative Direction, Graphic Design, Photoshop, Newsletters, Web Development, Flash, Project Management, Microsoft Office, Advertising, Integrated Marketing, HTML, Social Media Marketing, SEO, Publishing, Web Content, JavaScript, Video Editing
Education
Full Sail University 2004 — 2005
Digital Art & Design
Convergys June 2013 - Present
Presidio (Contract Volt) July 2012 - Present
Friendly Computer Services July 2010 - Present
UNIQUE HOMES & INVESTMENTS May 2010 - Present
Orlando Regional Health Systems (Contract K-Force) February 2012 - June 2012
Riptide Software October 2011 - January 2012
Pro Tech Consulting October 2008 - March 2009
Stromberg 2007 - 2009
Skills
Active Directory, Technical Support, Troubleshooting, Servers, Network Administration, TCP/IP, DNS, Cisco Routers, Switches
Education
Franklin University
UC Health Alliance March 2012 - August 2012
Convergys 1993 - 2007
Education
Franklin University 1981 — 1988
Bachelor Science, Computer Science
Juniper Networks January 2014 - Present
Juniper Networks March 2011 - Present
Juniper Networks May 2007 - March 2011
Convergys March 2005 - May 2007
Skills
CompTIA Project+, Service Management, Employee Training, Project Management, Technical Support, JUNOS, SAP, Switches, Linux, Siebel, Routers, Network Security, Routing Protocols, Customer Service, Oracle, Partner Management, Quality Assurance, Ethernet, Quality Center, Visio, System Integration..., Process Simulation, Agile, Clarify, MS Office Suite, Outstanding Customer..., Problem Solving, Training & Development, Process Development, User Acceptance Testing, License Management, Microsoft Office, Firewalls, Data Center, TCP/IP
Education
Western Governors University
Bachelor of Arts (BA), Business Administration and Management, General
Foothill College 2009 — 2014
Associate of Arts (AA), Economics
Utah State University 2004 — 2005
U.S. Department of the Treasury December 2014 - Present
Duval County Public Schools October 2014 - November 2014
Duval County Public Schools August 2014 - September 2014
Convergys April 2010 - September 2012
EB Games November 2004 - August 2006
Food Lion April 2004 - August 2004
Skills
Maya, Strongly self-motivated, Goal-oriented..., Teamwork, Dependable Team Player, Communication Skills, Problem Solving, Eye for Details, Always Punctual, Time Management, Customer Satisfaction, Customer Service, Customer Retention, Telephone Skills, Call Centers, Handmade Jewelry
Education
Full Sail University 2006 — 2008
Bachelor of Science (B.S.), Computer Animation
Multi-Linkt 2007 - 2009
Convergys 2000 - 2003
Lucent Technologies / AT&T Bell Labs 1972 - 1999
NORTEL 1986 - 1998
Nortel Networks 1986 - 1997
Education
New York University - Polytechnic School of Engineering 1973 — 1975
MS Management, Economics
Frankfurt University of Applied Sciences 1966 — 1970
Ingenieur, Elektrotechnik
Brighthouse Networks June 2008 - June 2011
Convergys 2006 - 2008
Skills
Troubleshooting, Computer Hardware, XP, Windows 7, Software Installation, Windows, Desktop Support, Customer Service, Call Center, Customer Satisfaction, Customer Relations, Documentation, Operating Systems, Billing, Routers, Network Administration, Internet Services, Modems, Technical Support, Photoshop, After Effects, Illustrator, Networking, Call Centers, Computer Repair, HTML, Software Documentation, Linux, OS X, Windows Vista, Help Desk Support, Computer Maintenance, Wireless Networking, Mac OS, FTP, Digital Audio, Blackberry, Customer Support, iOS, Windows XP
Education
Full Sail University 2011 — 2013
Seminole State College of Florida 2001 — 2002
LexisNexis January 2015 - Present
Bridgevine August 2013 - December 2014
SignUp4 February 2012 - August 2013
Cox Communications March 2008 - January 2011
CSG Group 2005 - 2007
Convergys 1999 - 2005
PSS 1997 - 1998
MediaOne 1997 - 1997
Skills
Process Improvement, Management, Relationship Management, Channel Partner..., Client Services, SharePoint, Visio, Software Documentation, CRM, Project Management, Technical Support, Quality Assurance, Team Leadership, Integration, SaaS, Troubleshooting, Salesforce.com, Requirements Analysis, Vendor Management, Leadership, Instructor-led Training, Curriculum Design, MS Excel Pivot Tables, PowerPoint, Call Centers, System Deployment, Enterprise Software, Paymentech, Google Analytics, Tableau, Billing Systems, Telecommunications..., Telephony, Salesforce Administrator, Payment Gateways, FogBugz, Six Sigma, Cable Broadband, VoIP, Accounting, GDS systems, Apollo, Sabre, Amadeus GDS, Campaign Management, Agile Methodolgy, Telecommunications, Git, Github
Education
University of Phoenix 2008 — 2011
Bachelor of Science (BS), Information Technology, 3.6
Georgia Perimeter College 2008 — 2009
4.0 - A
Florida State University 1990 — 1994
Music Education
NetCracker July 2015 - Present
NetCracker May 2012 - Present
Convergys June 2011 - May 2012
Convergys July 2007 - June 2011
Convergys January 2003 - July 2007
WAIF 88.3 FM 2001 - 2005
Convergys July 2002 - January 2003
US Bank 2001 - 2002
Skills
Call Center, Telemarketing, Workforce Management, Customer Retention, Customer Service, Business Development, Inbound Marketing, Contact Centers, Metrics, Customer Experience, Project Management, Customer Satisfaction, IVR, Microsoft Office, iWork, Adobe Acrobat, Outlook, Web Design, Logo Design, Corporate Identity, Offset Printing, Print Management, Print Production Process, Artworking, Vendor Management, Manage Client..., Call Centers, Cross-functional Team..., Management, Pre-sales, Business Analysis, Service Delivery, Product Management, Training, Team Leadership, Telecommunications, Resource Management, Content Management, SharePoint
Education
Northern Kentucky University 2000 — 2002
BA, Communications, Minor in English, 3.2
Franklin College 1998 — 2000
BA, Journalism
Anderson High School 1992 — 1998
Graduated with Honors, 3.8
Convergys August 2014 - Present
McDonald's March 2009 - Present
Convergys July 2013 - August 2014
ABC Fine Wine & Spirits December 2012 - July 2013
GameStop November 2009 - July 2013
Full Sail University 2006 - 2008
McDonald's August 2002 - November 2006
Skills
Zbrush, Maya, Nuke, Photoshop, Visual Effects, Video Games, Realflow
Education
Full Sail University 2006 — 2008
Bachelor of Arts (B.A.), Computer Animation
Stericycle November 2009 - Present
Presbyterian Healthcare Services June 2005 - March 2009
Convergys June 2003 - August 2005
Convergys June 2000 - June 2003
Convergys June 1998 - June 2000
AT&T June 1992 - June 1998
Skills
Process Improvement, Call Center, Training, Strategy, Call Centers, Customer Experience, Program Management, Management, Contract Negotiation, Integration, Leadership, Management Consulting
Education
University of Florida 1993 — 1995
MBA, Finance/International
Franklin & Marshall College 1973 — 1977
BA, Political Science
Enterprise Holdings, Inc. March 2014 - Present
Missouri Botanical Garden February 2011 - February 2014
Missouri Botanical Garden October 2008 - February 2011
Citi 2006 - 2008
Edward Jones 2005 - 2006
Convergys January 1998 - July 2005
Skills
Talent Acquisition, Employee Relations, Onboarding, Organizational..., Recruiting, Applicant Tracking..., HRIS, Human Resources, Performance Management, Talent Management, Deferred Compensation, Training, Benefits Administration, Employee Benefits, Succession Planning, Interviews, Personnel Management, Employee Engagement, Workforce Planning, FMLA, Employee Training, PeopleSoft, College Recruiting, HR Policies, Labor Relations, Payroll, Career Development, Hiring, Temporary Placement, Internet Recruiting, New Hire Orientations, Strategic HR, Job Descriptions, Employee Handbooks, Compensation & Benefit, Employee Recognition, Benefits Negotiation, Organizational..., Employment Law
Education
Fontbonne University 2003 — 2005
B.S., Organizational Studies
GE Capital September 2014 - Present
GE Capital September 2008 - Present
Convergys August 2013 - 2014
Medical Center of Central January 2001 - January 2008
LaQuinta Inns & Suites October 2004 - January 2007
IKON Office Solutions March 2003 - May 2006
Medical Center of Central September 1999 - January 2001
Skills
Loss Mitigation, Customer Service, Customer Retention, Customer Satisfaction, Customer Support, Collections, Special Collections, A/R collections, Microsoft Suites, Team Building, Teamwork, Dedication to..., Fast Learner, Communication Skills, Flexibility, Conflict Resolution, Problem Solving, Collaborative Problem..., Continuous Improvement, Best Practices, Accounts Receivable, Portfolio Management, Sales, Financial Analysis, Credit Analysis, Loans, Risk Management, Banking, Underwriting, Accounting, Commercial Lending, Financial Risk, Negotiation
Education
Fort Valley State University 1993 — 1997
Elementary Education and Teaching
Walden University
Business Administration, Management and Operations
Central High School
Walden University
BS, Business Administration / Management
TeleTech January 2015 - Present
Transcom November 2012 - October 2014
Teleperformance August 2002 - November 2012
First Data Corporation June 1978 - June 2002
Call Interactive/First Data Corp 1997 - 2002
Convergys 1993 - 1996
Skills
Outsourcing, Business Development, Management, Sales, Customer Experience, Marketing, Contact Centers, Relationship Management, Customer Service, IVR, BPO, Call Centers, Direct Sales, CRM, Vendor Management, Telemarketing, Operations Management, Leadership, Inbound Marketing, Customer Satisfaction, Workforce Management, Team Leadership, Call Center, Business Analysis, Process Improvement, Lead Generation, Sales Management, Call Center Development, Financial Services, Solution Selling, Strategy, Customer Retention, Account Management, Offshoring, Strategic Partnerships, Executive Management, Team Management, Salesforce.com, SaaS, P&L Management, Customer Acquisition, Telecommunications, Outsourcing Management, Start-ups, Sales Process, Business Process..., Professional Services, Sales Operations
Education
Fort Lewis College 1979 — 1983
B.A. Business Administration, Business and Economics
Cox Communications 2015 - Present
Express Scripts 2013 - 2014
Hubert Co., LLC February 2012 - June 2013
Convergys March 2002 - November 2010
Skills
Customer Service, Coaching, Administration, Budgeting, Analysis, Performance Management, Operations Management, Team Building, Vendor Management, Customer Satisfaction, Workforce Management, Project Management, BPO, Call Center, Marketing, Employee Relations, System Administration, CRM, Strategic Planning, Program Management, Budgets, Change Management, Outlook, B2B, Business Development, Customer Experience, Sales Management, Recruiting, Requirements Analysis, P&L Management, Business Process..., Call Centers, Sales, Negotiation, Business Analysis, Public Speaking, Telecommunications, Quality Assurance, Team Leadership, Team Management, Sla, Organizational..., Inventory Management, Leadership, Product Management, Outsourcing, Process Improvement, Account Management, Contract Negotiation, Customer Retention
Education
Lindenwood University 2010 — 2011
Master, Communications
Fontbonne University 2006 — 2008
BS, Business Organizational Studies
University of Missouri-Columbia
ServiceSource April 2014 - Present
ServiceSource May 2013 - April 2014
ServiceSource November 2011 - May 2013
Convergys May 2010 - October 2011
Convergys August 2008 - April 2010
Convergys July 2007 - July 2008
University of Colorado at Boulder January 2007 - May 2007
Skills
CRM, Analytics, Program Management, Business Intelligence, Operations Management, Data Analysis, Management, Project Management, Training, Analysis, Telecommunications, Integration, Process Improvement, Business Strategy, Strategy, Professional Services
Education
University of Colorado Boulder - Leeds School of Business
Bachelor of Science, Human Resource Management, Operations Management, International Business
Capernwray Bible School
Certificate, Religion/Religious Studies
Front Range Community College
Associate of Science
XTRA Lease LLC March 2009 - Present
Aclara March 2004 - January 2009
Convergys 2003 - 2004
AG Edwards 2000 - 2003
Integrated Search Solutions Group, ISSG 1998 - 2000
Rent-A-Center 1996 - 1998
Skills
Incident Management, Remote Troubleshooting, Troubleshooting, Help Desk Support, Hardware, Computer Hardware, Technical Support, Network Administration, Servers, Networking, Active Directory, Customer Satisfaction, Software Documentation, Training, Windows 7, Remote Desktop, Remote User Support, Computer Repair, Remote Access, LAN-WAN, VPN, Software Support, Project Management, System Administration, Employee Training, Microsoft Office, Printers, TCP/IP, Windows Server, Service Level Agreements, Call Centers, Laptops, Disaster Recovery, Mobile Devices, Citrix, Software Installation, Antivirus, WAN, Desktop Computers, Software Quality..., Telecommunications, Windows, Windows Vista, Windows 2000, Cisco Technologies, Microsoft Dynamics AX..., Operating Systems, Customer Service, HP, Cisco VoIP
Education
Friends University 1996 — 1999
BS, Computer Information Systems, 3.85
HOME Los Angeles September 2014 - Present
ZWaves Entertainment Co. January 2005 - Present
The Los Angeles Film School January 2006 - July 2014
Anthem DVD 2007 - 2012
Bunim/Murray Productions January 2009 - December 2011
Mix Magic 2005 - 2006
Full Sail University February 2004 - August 2005
Walt Disney World October 2003 - November 2003
Convergys January 1999 - April 2002
TV Mix Cable Television 1997 - 1997
Skills
Audio Post Production, Audio Engineering, Pro Tools, Sound, Sound Design, Sound Editing, Audio Editing, Film, Recording, Studio Recording, Mixer, Sound Mixing, Dialogue Editing, Television, Live Sound, Music Production, Color Correction
Education
Full Sail University 2002 — 2003
AS, Recording Arts
Technical University of Sofia 1995 — 1997
Certificate, Acoustics, Sound Engineering & Broadcasting
Convergys May 2013 - Present
Blessed Harvest Institute September 2005 - Present
Harvest Bible Institute September 2005 - Present
CSL Behring April 2007 - May 2013
AJ Wright April 2006 - January 2007
Home Specialist Aerotek -Schneider National July 2005 - February 2006
RHP Solutions Family Dollar Stores October 2004 - December 2005
Alltel Communications June 2001 - October 2003
Sprint PCS January 1996 - January 1999
Skills
Medical Billing, Medical Coding, Inventory Management, Customer Service, Call Centers
Education
Fortis College-Centeville 2012 — 2013
Associate's degree, Business Administration and Management, General, 3.5
Fortis College 2010 — 2011
Associates Degree, Medical Billing and Coding
Monroe High School 1972 — 1976
Associate Degree; High School Diploma obtained, Medical Billing and
Acxiom May 1998 - Present
Convergys December 1990 - May 1998
Skills
SDLC, PMP, Visio, CRM, Cross-functional Team..., Requirements Analysis, Business Analysis, Software Project..., Leadership, PMO, Business Process, IT Strategy, Business Intelligence, Program Management, Software Documentation, Integration, Process Improvement, Data Warehousing, IT Management, ITIL, Project Delivery, Business Process..., Business Requirements, Outsourcing, Vendor Management, Project Management, Management, Team Leadership
Education
Keller Graduate School of Management of DeVry University 1995 — 1999
Master's degree, Project Management
Xavier University 1990 — 1992
Master of Business Administration (MBA), Marketing
Franklin University 1985 — 1989
Bachelor of Science (BS), Computer/Information Technology Administration and Management
City of Commerce City May 2013 - Present
Mercy Housing July 2011 - May 2013
TIAA-CREF May 2011 - August 2011
Convergys June 2010 - May 2011
Lockheed Martin Information Technology May 2008 - November 2009
IBM Global Business Services May 2007 - May 2008
Skills
XP, Active Directory, Troubleshooting, Outlook, LANDesk, SCCM, Microsoft Office, Desktop Support, Computer Hardware, Laptops, Windows 7, Remedy, Adobe Acrobat, Technical Support, Servers, Windows XP, BMC Remedy, Microsoft Exchange, Hardware, Help Desk Support, Group Policy, Cisco Technologies, System Deployment, Customer Service, Remote Desktop, Vendor Management, Software Documentation, IT Service Management, Training
Education
Front Range Community College 2006 — 2009
Associates, Computer Information Systems
Salem Senior Housing, Winston Salem, NC March 2010 - Present
MIRROR IMAGE ENTERTAINMENT 2009 - 2012
Convergys November 1998 - August 2001
Exxon Research & Engineering, Florham Park, NJ April 1985 - January 1992
Skills
Digital Media, Music, Music Industry, Music Production, Recording, Composition, Customer Service, Entertainment, Social Media, Songwriting, Studio Recording, Television
Education
Forsyth Technical Community College 2010 — 2012
AS, Networking Technologies, 3.5
Aflac Kansas State Office July 2015 - Present
Harvard Risk Management Corporation January 2015 - Present
Parks Enterprises LLC August 2003 - Present
National American University October 2012 - December 2014
National American University October 2012 - June 2014
Convergys November 2011 - June 2012
Realty World Alliance 2011 - 2012
CENTURY 21® 2010 - 2011
Keller Williams Realty, Inc. August 2008 - 2010
Protection 1 Security Solutions July 2008 - July 2009
Skills
Small Business, Residential Homes, Real Estate, Investment Properties, Investors, Entrepreneurship, REO, Property Management, Foreclosures, Short Sales, Sellers, Real Estate Development, Real Estate Transactions, First Time Home Buyers, Single Family Homes, Marketing, Condos, Social Media Marketing, Rentals, Marketing Strategy, Online Marketing, Sales, Selling, Public Speaking, Customer Service, Leadership, Team Building, Training, Leadership Development, Coaching, Microsoft Office, Strategic Planning, Event Planning, Interviews, Program Management, Staff Development, Recruiting, Community Outreach, Management, Human Resources, Employee Training, Organizational..., Strategy, Customer Retention
Education
Friends University 2004 — 2006
Bachelor of Science (BS), Business Administration and Management, General
Wichita State University 2000 — 2002
Convergys January 2006 - March 2011
Guitar Center February 2005 - December 2006
Education
Full Sail University 1999 — 2000
Associate of Sciences (AS), Recording Arts Technology/Technician
Winter Park Tech 1998 — 1999
Vocational, Web Page, Digital/Multimedia and Information Resources Design
Winter Park High School 1995 — 1999
High School, Diploma
Convergys February 2015 - Present
Teavana April 2014 - July 2014
Teavana January 2014 - April 2014
Universal Orlando May 2012 - December 2013
Kaleidoscope June 2013 - July 2013
Longship Studios February 2013 - May 2013
Raging Demon Sudios February 2013 - March 2013
Black Magic Wolf Production November 2012 - January 2013
Full Sail University October 2011 - March 2012
Skills
Maya, Photoshop, Drawing, Character Animation, 3D, Video Games, Film, 3D Modeling, Computer Animation, Modeling, Concept Design, Zbrush, Animation, Lighting
Education
Full Sail University 2009 — 2011
Bachelor of Science (B.S.), Computer Animation, Freshman to Junior-2 to 3 Year College
Ruby Tuesday May 2011 - Present
Convergys August 2010 - October 2010
Tacony Corporation September 2008 - July 2010
Fontbonne University October 2009 - May 2010
Schnuck Markets, Inc. April 2008 - October 2008
Education
Jefferson Community College 2011 — 2012
Associates, Communications
Fontbonne University 2008 — 2010
Bachelors, Secondary History Education
Digital Solutons LLC April 2004 - Present
American Income Life December 2011 - November 2013
American Income Life December 2011 - November 2012
Convergys 2010 - 2011
Comcast Cable / Utilicomm-South 2006 - 2010
Skills
Solution Selling, Customer Surveys, Direct Sales, Sales Growth, New Customer..., Insurance Risk, Health Insurance, Licensed Life & Health..., Customer Retention, Life Insurance, Customer Service, Cold Calling
Education
Ivy Tech 2013 — 2015
Web Page, Digital/Multimedia and Information Resources Design
Fullerton College 1982 — 1986
Accounting and Business/Management
Merrill Lynch December 2012 - August 2013
Convergys April 2012 - December 2012
Cash America International January 2009 - December 2011
Accessduval.com September 2009 - January 2011
BroadBased Communications, Inc. May 2009 - September 2009
United Stationers February 2005 - May 2008
The Athlete's Foot May 2004 - August 2004
Convergys January 2001 - August 2001
Skills
Marketing, Social Media Marketing, Adobe Creative Suite, Marketing Strategy, Strategic Planning, Excellent Written and..., Experience with Social..., Knowledge of Market..., Sales, Microsoft Office, Campaign Execution, Social Branding, Social Communication, Cultural Marketing, Event Coverage, Cash Handling, Answering Phones, Clerical Duties, Cashiering, Phone Etiquette, Social Networking..., Office Equipment, Photocopier, Digital Cameras, Social Media, Customer Service, Administrative..., Marketing Research, Budgets, Retail, Call Centers, Telephone Skills, Online Social Networking
Education
University of North Florida - College of Business Administration 2005 — 2007
Bachelor of Business Administration, Marketing
Troy University 2003 — 2004
Graphic Design
Fort Scott Community College 2001 — 2002
Associate of Science, General Studies
Florida Technical College July 2011 - Present
Asplundh Tree Expert Co. September 2004 - January 2011
Convergys February 2002 - September 2004
Education
Florida Technical College 2011 — 2012
Assocaite Degree, Network Administration & Wireless
Lake Technical Center 2001 — 2002
Vocational Degree, Computer Electronic Technology
Bank of the West January 2014 - Present
Verizon Wireless March 2010 - February 2012
Verizon Wireless 2010 - 2012
Convergys September 2007 - June 2008
The Church of Jesus Christ of Latter Day Saints August 2005 - September 2007
Skills
Technical Support, Troubleshooting, Call Centers
Education
Full Sail University 2014 — 2018
Bachelor of Science (B.S.), Game Art and Design
ITT Technical Institute - Salt Lake City, UT 2009 — 2012
Drafting and Design, Computer Science
Full Sail University January 2012 - Present
Convergys November 2010 - April 2012
The Freeman Company February 2006 - October 2008
Skills
Technical Support, Troubleshooting, Hardware, Multimedia, Video Conferencing, Broadcast, AV, Active Directory, Windows Server, Windows 7, Servers, Windows XP
Education
Full Sail University 2012 — 2014
Associate's degree, Recording Arts Technology/Technician
Florida Institute of Recording Sound and Technology 2006 — 2007
Diploma, Audio Engineering and music production, 3.8
Full Sail University August 2014 - Present
RGIS February 2014 - July 2014
Convergys March 2013 - February 2014
Walmart April 2012 - March 2013
Skills
Computer Hardware, Computer Program, Web Development, Software Installation, Visual Basic, Networking, Access, Visio, OS X, Windows 7, Public Speaking, Microsoft Office, Social Networking, Windows XP
Education
Full Sail University 2014 — 2016
Bachelor's Degree, Recording Arts Technology/Technician
King's College 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Computer Programming
Kelly Services July 2013 - October 2013
Merrit Consulting March 2013 - June 2013
H20 Sports January 2009 - January 2013
Executive Limousines 2008 - 2008
Enhanced Recovery Company, LLC April 2006 - April 2007
Convergys March 2005 - March 2006
US Navy January 1999 - January 2004
Skills
Data Entry, Microsoft Word, Microsoft Office, PowerPoint, Cpr Certified, Numeric Filing, Call Center, Medical Records, Medical Terminology, Highly detail oriented, Fast-paced, Fast Learner, Order Fulfillment, Aviation Electronics, Military Training, Security Clearance, Skip Tracing, Computer Hardware, Computer Software..., Solid computer skills, Help Desk Support, Project Management, A+ Essentials, Call Centers
Education
Florida State College JAcksonville 2012 — 2014
Bachelor of Applied Science (BASc), Computer Systems Networking and Telecommunications
Florida Sate College JAcksonville 2009 — 2011
Associate of Arts (A.A.)
Florida Technical College 2008 — 2009
Medical technician certification
Front Range Community College January 2014 - Present
Self Employed October 2013 - Present
Go-Go Gadgets Inc./Reclaym LLC May 2010 - October 2013
Convergys September 2008 - March 2011
Magmart October 2005 - July 2008
T-Mobile September 2002 - June 2006
Skills
Leadership, Wireless, Project Management, Customer Service, Management, Networking, Cisco Technologies, Wireless Networking, Telecommunications, Team Leadership, Mobile Devices, Microsoft Office, Cisco IOS, Cisco Networking, Cisco Routers, Sales, Start-ups, Strategic Partnerships, E-commerce, Computer Repair, Strategic Planning, Troubleshooting, Team Building, Network Security, Technical Support
Education
Front Range Community College 2014 — 2015
Associate's Degree, Computer and Information Sciences, General, A
Signatureoffset 2006 - 2010
Convergys December 2003 - March 2005
TeleTech December 2000 - March 2005
Skills
Business Law- 2012, Computer Proficiency, multiledger, SAP Business Objects..., PowerPoint, Windows 7
Education
Front Range Community College 2011 — 2012
Business Certificate, Business Administration, Management and Operations
Convergys August 2013 - Present
Education
Florida Technical College 2010 — 2012
Network Administration, A
Convergys February 2012 - Present
Gleam and Glow Housecleaning Co May 2001 - Present
Convergys Corp February 1999 - Present
Gleam and Glow Housecleaning March 2001 - December 2012
Convergys ARM - Encore RMI 2012 - 2012
Skills
Customer Satisfaction, Customer-focused, Goal Oriented, Self-driven, Business Driven, trustworthy, Dependable Team Player
Education
Fortis College 2009 — 2011
Associate of Science (A.S.), Criminal Justice and Corrections
Fortis College
Associate of Science Degree, Criminal Justice
Coatesville Area Sr. High 1974 — 1979
GED, Business Administration and Management, General
Windstream Communications October 2011 - Present
Convergys 2008 - 2010
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Negotiation, Editing
Education
Full Sail University 2004 — 2006
Bachelor of Science (B.S.), Business Administration, Management and Operations
Full Sail University 2004 — 2006
Associate of Science (A.S.), Audio Engineering
worksource jacksonville December 2011 - Present
convergys March 2006 - June 2010
AOL May 2003 - May 2006
Education
Fortis College 2010 — 2011
Radiology
Convergys November 2005 - March 2012
Skills
Microsoft Office, Sales, Microsoft Word, English, Microsoft Excel, PowerPoint
Education
Florida Technical College 2014 — 2015
Medical/Clinical Assistant
Convergys December 2010 - Present
Cablevision December 2007 - November 2009
Alternative Professional Solutions July 2007 - December 2007
Skills
cu, Data Entry, Order Processing, faxing, Copying, Microsoft Word, Microsoft Excel
Education
Florida Technical College 2010 — 2011
medical asst
john f kenndey high school 1980 — 1984
dipolma
Encadria Staffing Solutions LLC September 2013 - Present
Koch Business Solutions (KBS) October 2007 - February 2013
Convergys June 2005 - October 2007
Education
Florida State University - College of Business 2001 — 2005
Human Resource Management and Marketing
Convergys January 2010 - February 2013
Von Maur– Wichita January 2006 - May 2007
Agco Industries-Hesston January 2000 - May 2005
Dillon's Stores August 1993 - November 2000
PCA International August 1988 - January 1991
Education
Friends University
Bachelor of Business Administration
Hutchinson Community College
Associate of Arts
Goldman Sachs February 2015 - Present
Convergys August 2014 - January 2015
Franklin and Marshall College September 2013 - February 2014
Skills
Microsoft Office, Public Speaking, Typing, Writing, Calculus, Linear Algebra, Abstract Algebra, Statistics, Probability, Data Entry, Speed Reading, Mathematica, Tutoring, WordPress
Education
Franklin & Marshall College 2010 — 2014
Bachelor of Arts (B.A.), Mathematics and Philosophy
Murray High School 2006 — 2010
High School Diploma
Convergys October 2012 - Present
Gerbig Engineering Company March 2011 - September 2012
JB Marvin Construction September 2010 - March 2011
Education
Fond du Lac Tribal and Community College
Associate of Science (A.S.), Law Enforcement
University of Minnesota Duluth
Bachelor's degree, Criminology