Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Carlotta Lennon Carlotta Lennon's Convergys Experience December 2013 - Present
Job Customer Service Representative at Convergys (Charlotte)
Industry Telecommunications
Experience
Convergys December 2013 - Present
Smithfield Packing September 2005 - July 2012
Education
Central Piedmont Community College 2013 — 2015
Early Childhood Education
Southeastern Community College 2001 — 2002
Whiteville High 1997 — 2001
Convergys December 2013 - Present
Smithfield Packing September 2005 - July 2012
Education
Central Piedmont Community College 2013 — 2015
Early Childhood Education
Southeastern Community College 2001 — 2002
Whiteville High 1997 — 2001
Jeremy Haley Jeremy Haley's Convergys Experience May 1998 - April 1999
Job Business Systems Implementation Specialist at Smoothie King (SKFI)
Industry Information Technology and Services
Experience
Smoothie King (SKFI) July 2014 - Present
Insight Global March 2014 - July 2014
Lowe's Pay-N-Save August 2009 - January 2014
Cash Register Services, Inc. April 1999 - August 2009
Convergys May 1998 - April 1999
Burger King - DTH Enterprise, Inc. August 1995 - May 1998
South Plains College September 1996 - August 1997
Braidy's Dairy Queen June 1994 - August 1995
Short Stop May 1993 - June 1994
Burger King - DTH Enterprise, Inc. January 1989 - May 1993
Skills
Computer Hardware, Computer Software, Networking, Project Management, Software Documentation, Equipment Installation, Organization, Video Production, Photoshop, Employee Training, Problem Solving, Help Desk Support, Software, POS, Databases, Training, Software Installation, Hardware, Retail, Customer Service, Technical Support, Operating Systems, System Administration, Troubleshooting, Windows 7, System Deployment, Servers, Laptops, Network Administration, Information Technology, Printers, Windows XP, Windows, Hardware Support, LAN-WAN, Desktop Computers, Data Entry, Windows XP Pro, Dell Computers, Switches, Testing, Computer Repair, Computer Maintenance, Antivirus, Routers, Vendor Management, Cisco Technologies, Integration
Education
South Plains College
Levelland, TX, Computer and Information Systems Security/Information Assurance
Smoothie King (SKFI) July 2014 - Present
Insight Global March 2014 - July 2014
Lowe's Pay-N-Save August 2009 - January 2014
Cash Register Services, Inc. April 1999 - August 2009
Convergys May 1998 - April 1999
Burger King - DTH Enterprise, Inc. August 1995 - May 1998
South Plains College September 1996 - August 1997
Braidy's Dairy Queen June 1994 - August 1995
Short Stop May 1993 - June 1994
Burger King - DTH Enterprise, Inc. January 1989 - May 1993
Skills
Computer Hardware, Computer Software, Networking, Project Management, Software Documentation, Equipment Installation, Organization, Video Production, Photoshop, Employee Training, Problem Solving, Help Desk Support, Software, POS, Databases, Training, Software Installation, Hardware, Retail, Customer Service, Technical Support, Operating Systems, System Administration, Troubleshooting, Windows 7, System Deployment, Servers, Laptops, Network Administration, Information Technology, Printers, Windows XP, Windows, Hardware Support, LAN-WAN, Desktop Computers, Data Entry, Windows XP Pro, Dell Computers, Switches, Testing, Computer Repair, Computer Maintenance, Antivirus, Routers, Vendor Management, Cisco Technologies, Integration
Education
South Plains College
Levelland, TX, Computer and Information Systems Security/Information Assurance
Giovani Garcia Giovani Garcia's Convergys Experience January 2008 - November 2009
Job Banking Professional
Industry Banking
Experience
IBC Bank February 2010 - October 2013
Convergys January 2008 - November 2009
Skills
Banking, Loans, Credit, Mortgage Banking, Retail Banking, Cross Selling, Branch Banking, Consumer Lending
Education
South Texas College 2010 — 2013
Assciates in Interdisciplinary Studies
IBC Bank February 2010 - October 2013
Convergys January 2008 - November 2009
Skills
Banking, Loans, Credit, Mortgage Banking, Retail Banking, Cross Selling, Branch Banking, Consumer Lending
Education
South Texas College 2010 — 2013
Assciates in Interdisciplinary Studies
Richard Aikoroje Richard Aikoroje's Convergys Experience June 2009 - September 2009
Job Software Developer at SMART Technologies
Industry Information Technology and Services
Experience
SMART Technologies January 2014 - Present
Vannin Technology Consulting April 2011 - January 2014
Thompson Rivers University February 2010 - April 2010
Convergys June 2009 - September 2009
Skills
Software Development, Software Engineering, Web Development, JavaScript, ASP.NET, CMS, archibus, PHP, SQL, Open Source, C#, Problem Solving, Troubleshooting, Open Source Development, XML, CSS, Java, JSP, Archibus, Web Applications, Microsoft Office
Education
Southern Alberta Institute of Technology 2010 — 2011
Object Orientated Software Development Certificate, Information Technology
Thompson Rivers University 2008 — 2010
SMART Technologies January 2014 - Present
Vannin Technology Consulting April 2011 - January 2014
Thompson Rivers University February 2010 - April 2010
Convergys June 2009 - September 2009
Skills
Software Development, Software Engineering, Web Development, JavaScript, ASP.NET, CMS, archibus, PHP, SQL, Open Source, C#, Problem Solving, Troubleshooting, Open Source Development, XML, CSS, Java, JSP, Archibus, Web Applications, Microsoft Office
Education
Southern Alberta Institute of Technology 2010 — 2011
Object Orientated Software Development Certificate, Information Technology
Thompson Rivers University 2008 — 2010
Sumaiya Siddiqui Sumaiya Siddiqui's Convergys Experience January 2006 - April 2010
Job Business Analyst, Solutions Delivery at Rogers Communications
Industry Information Technology and Services
Experience
Primus Telecommunications Group, Inc. August 2010 - September 2012
Convergys January 2006 - April 2010
SUN Consulting (Pvt.) Ltd.- Karachi, Pakistan September 2002 - December 2003
First Capital Securities Co,Ltd March 1998 - March 2001
Skills
Business Development, Call Center, Customer Service, Recruiting, Training, Coaching, Customer Satisfaction, Telecommunications, Operations Management, Process Improvement, Performance Management, Team Leadership, Team Management, Budgets, Team Building, Business Analysis, Change Management, Management, Account Management, Leadership, Vendor Management, Sales Management, Call Centers, Quality Assurance, Sales, Program Management, Human Resources, Employee Training, Cross-functional Team..., Software Documentation, New Business Development, Visio, Customer Experience, Outsourcing, Data Analysis, ITIL, Customer Retention, CRM, Business Process..., MS Project, Networking, Project Planning, Analysis, Workforce Management, SharePoint, Service Delivery, BPO, Contact Centers, Strategy, Entrepreneurship
Education
INSTITUTE OF BANKING FINANCE & MANAGEMENT 1999 — 2001
M.B.A
Southeastern University- Washington, DC 1995 — 1998
B.S
Primus Telecommunications Group, Inc. August 2010 - September 2012
Convergys January 2006 - April 2010
SUN Consulting (Pvt.) Ltd.- Karachi, Pakistan September 2002 - December 2003
First Capital Securities Co,Ltd March 1998 - March 2001
Skills
Business Development, Call Center, Customer Service, Recruiting, Training, Coaching, Customer Satisfaction, Telecommunications, Operations Management, Process Improvement, Performance Management, Team Leadership, Team Management, Budgets, Team Building, Business Analysis, Change Management, Management, Account Management, Leadership, Vendor Management, Sales Management, Call Centers, Quality Assurance, Sales, Program Management, Human Resources, Employee Training, Cross-functional Team..., Software Documentation, New Business Development, Visio, Customer Experience, Outsourcing, Data Analysis, ITIL, Customer Retention, CRM, Business Process..., MS Project, Networking, Project Planning, Analysis, Workforce Management, SharePoint, Service Delivery, BPO, Contact Centers, Strategy, Entrepreneurship
Education
INSTITUTE OF BANKING FINANCE & MANAGEMENT 1999 — 2001
M.B.A
Southeastern University- Washington, DC 1995 — 1998
B.S
LaDora Armstrong's Convergys Experience October 2010 - February 2011
Job Aspiring Event Planner
Industry Public Relations and Communications
Experience
SIUE Counseling and Health Service August 2011 - December 2011
Convergys October 2010 - February 2011
Southeast Missouri State University Sports Information Office June 2009 - May 2010
National Assets and Recovery Services August 2008 - May 2010
Steve & Barry's November 2007 - May 2008
Education
Southern Illinois University, Edwardsville 2011 — 2013
Master's degree, Public Administration
Southeast Missouri State University (Semo)
Bachelors of Science, Public Relations
SIUE Counseling and Health Service August 2011 - December 2011
Convergys October 2010 - February 2011
Southeast Missouri State University Sports Information Office June 2009 - May 2010
National Assets and Recovery Services August 2008 - May 2010
Steve & Barry's November 2007 - May 2008
Education
Southern Illinois University, Edwardsville 2011 — 2013
Master's degree, Public Administration
Southeast Missouri State University (Semo)
Bachelors of Science, Public Relations
Christopher Olivarez Christopher Olivarez's Convergys Experience November 2011 - February 2012
Job Trainer/Cook/Cashier at Dion's
Industry Telecommunications
Experience
Dion's April 2014 - Present
T-Mobile 2012 - 2014
Steve Madden November 2011 - August 2012
Convergys November 2011 - February 2012
Dion's August 2008 - July 2011
Skills
Customer Experience, Customer Service, Customer Engagement, Customer Satisfaction, Telephone Skills, People Skills, Social Skills, Microsoft Word, Technical Support
Education
South Plains College 2009 — 2010
Some college credit, Business Administration and Management, General
Lubbock High School 2006 — 2009
High School Diploma
Dion's April 2014 - Present
T-Mobile 2012 - 2014
Steve Madden November 2011 - August 2012
Convergys November 2011 - February 2012
Dion's August 2008 - July 2011
Skills
Customer Experience, Customer Service, Customer Engagement, Customer Satisfaction, Telephone Skills, People Skills, Social Skills, Microsoft Word, Technical Support
Education
South Plains College 2009 — 2010
Some college credit, Business Administration and Management, General
Lubbock High School 2006 — 2009
High School Diploma
Hector San Miguel Hector San Miguel's Convergys Experience February 2002 - October 2004
Job Texas Works Advisor
Industry Government Administration
Experience
HHSC April 2015 - Present
Atento May 2012 - May 2014
T-Mobile September 2005 - August 2010
Convergys February 2002 - October 2004
Ticketmaster March 2001 - February 2002
Skills
Mortgage Banking, Commercial Lending, Home Equity Loans, Commercial Banking, Siebel, Data Entry, Liens, CNET, Loan Servicing, Finance, Bilingual-English/Spanis..., Client Billing, Consulting, Committed to Customer..., Client Rapport, Banking, Retention Strategies, Microsoft Office, Payment Services, Microsoft Word, Microsoft Exchange, Home Equity Lines of..., Mortgage Lending, Payment Card Processing, Financial Services, Payment Systems, Interviews, Analysis, Outlook, Loans, Coaching, Customer Retention, Customer Service
Education
The University of Texas-Pan American 2012 — 2014
Bachelor of Business Administration (B.B.A.), Finance, 3.53
South Texas College 2010 — 2012
Associate of Arts (A.A.), Business Administration and Management, General
HHSC April 2015 - Present
Atento May 2012 - May 2014
T-Mobile September 2005 - August 2010
Convergys February 2002 - October 2004
Ticketmaster March 2001 - February 2002
Skills
Mortgage Banking, Commercial Lending, Home Equity Loans, Commercial Banking, Siebel, Data Entry, Liens, CNET, Loan Servicing, Finance, Bilingual-English/Spanis..., Client Billing, Consulting, Committed to Customer..., Client Rapport, Banking, Retention Strategies, Microsoft Office, Payment Services, Microsoft Word, Microsoft Exchange, Home Equity Lines of..., Mortgage Lending, Payment Card Processing, Financial Services, Payment Systems, Interviews, Analysis, Outlook, Loans, Coaching, Customer Retention, Customer Service
Education
The University of Texas-Pan American 2012 — 2014
Bachelor of Business Administration (B.B.A.), Finance, 3.53
South Texas College 2010 — 2012
Associate of Arts (A.A.), Business Administration and Management, General
Karen Paolino Karen Paolino's Convergys Experience February 2009 - May 2010
Job Director Service Center Product Management
Industry Outsourcing/Offshoring
Experience
Aasonn April 2014 - Present
NorthgateArinso February 2012 - April 2014
NorthgateArinso June 2010 - August 2012
Convergys February 2009 - May 2010
Convergys June 2007 - May 2009
Convergys September 2005 - June 2007
Humana Insurance August 2000 - June 2003
Skills
Process Improvement, Coaching, Outsourcing, Continuous Improvement, Change Management, Performance Management, Customer Relations, BPO, Program Management, Operations Management, Problem Solving, Employee Relations, Customer Service, Team Leadership, Business Analysis, Leadership, Training, CRM, PMO, Call Centers, Cross-functional Team..., Business Process, Vendor Management, Management, Project Management, Strategy, Human Resources, Business Process..., Sales Operations, Account Management, Budgets, Organizational..., Personnel Management, Recruiting, Team Management, Analysis, ERP, Service Delivery, Management Consulting, SAP, Business Transformation, Workforce Management, Integration, Offshoring, Shared Services, Talent Management, Consulting, Sla, Resource Management, Employee Engagement
Education
Southern Connecticut State University 1982 — 1986
BS
Villanova University
Six Sigma
Aasonn April 2014 - Present
NorthgateArinso February 2012 - April 2014
NorthgateArinso June 2010 - August 2012
Convergys February 2009 - May 2010
Convergys June 2007 - May 2009
Convergys September 2005 - June 2007
Humana Insurance August 2000 - June 2003
Skills
Process Improvement, Coaching, Outsourcing, Continuous Improvement, Change Management, Performance Management, Customer Relations, BPO, Program Management, Operations Management, Problem Solving, Employee Relations, Customer Service, Team Leadership, Business Analysis, Leadership, Training, CRM, PMO, Call Centers, Cross-functional Team..., Business Process, Vendor Management, Management, Project Management, Strategy, Human Resources, Business Process..., Sales Operations, Account Management, Budgets, Organizational..., Personnel Management, Recruiting, Team Management, Analysis, ERP, Service Delivery, Management Consulting, SAP, Business Transformation, Workforce Management, Integration, Offshoring, Shared Services, Talent Management, Consulting, Sla, Resource Management, Employee Engagement
Education
Southern Connecticut State University 1982 — 1986
BS
Villanova University
Six Sigma
Leandra Rivera Leandra Rivera's Convergys Experience August 2013 - Present
Job Communication Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2013 - Present
Education
South Plains College 2013 — 2015
Convergys August 2013 - Present
Education
South Plains College 2013 — 2015
Iris Mayhall Iris Mayhall's Convergys Experience August 2013 - Present
Job Business Mobility Technical Support at Convergys
Industry Outsourcing/Offshoring
Experience
Avon September 2013 - Present
Convergys August 2013 - Present
Integrity Solution Services, Inc. April 2012 - August 2013
Skills
Customer Service, Office Management, Microsoft Office
Education
Southeast Missouri State University 2000 — 2010
Bachelor of Science (BS), General Studies
Avon September 2013 - Present
Convergys August 2013 - Present
Integrity Solution Services, Inc. April 2012 - August 2013
Skills
Customer Service, Office Management, Microsoft Office
Education
Southeast Missouri State University 2000 — 2010
Bachelor of Science (BS), General Studies
Robert Vance jr's Convergys Experience March 2008 - June 2010
Job End User Device Administrator at East Jefferson General Hospital in New Orleans, Louisiana.
Industry Information Technology and Services
Experience
Cerner Corporation July 2014 - Present
Baker Donelson January 2014 - May 2014
Hewlett-Packard March 2013 - January 2014
ITI Technical College July 2012 - March 2013
Advance Baton Rouge Charter School Association July 2010 - May 2012
Convergys March 2008 - June 2010
Skills
Active Directory, Information Technology, Microsoft Office, Management, CompTIA A+ Certification, Computer Hardware, Computers, Computer Repair, Network Administration, Microsoft Excel, Retail, Sales, Merchandising, Inventory Management, Operating Systems, Hardware, Software Installation, TCP/IP, Technical Support, Troubleshooting, Networking, Printers
Education
PluralSight 2013 — 2016
CompTia A+, Information Technology
Comptia
Southeastern Louisiana University
Cerner Corporation July 2014 - Present
Baker Donelson January 2014 - May 2014
Hewlett-Packard March 2013 - January 2014
ITI Technical College July 2012 - March 2013
Advance Baton Rouge Charter School Association July 2010 - May 2012
Convergys March 2008 - June 2010
Skills
Active Directory, Information Technology, Microsoft Office, Management, CompTIA A+ Certification, Computer Hardware, Computers, Computer Repair, Network Administration, Microsoft Excel, Retail, Sales, Merchandising, Inventory Management, Operating Systems, Hardware, Software Installation, TCP/IP, Technical Support, Troubleshooting, Networking, Printers
Education
PluralSight 2013 — 2016
CompTia A+, Information Technology
Comptia
Southeastern Louisiana University
Andrew Strom Andrew Strom's Convergys Experience 2002 - 2003
Job Grateful Employee at BeavEx, Inc.
Industry Logistics and Supply Chain
Experience
BeavEx, Inc. April 2010 - Present
Scholastic Book Fairs July 2008 - September 2012
UPS February 2004 - April 2010
Convergys 2002 - 2003
Skills
Logistics Management, Warehouse Management, Written & Oral..., Account Reconciliation, Employee Training, Route Analysis, Dispatching, Inventory Management, Distribution Center..., Invoicing, 3PL, Program Management, Inventory Control, Customer Service, Shipping
Education
South Seattle Community College 2008 — 2010
Associate of Arts (AA), Communication
BeavEx, Inc. April 2010 - Present
Scholastic Book Fairs July 2008 - September 2012
UPS February 2004 - April 2010
Convergys 2002 - 2003
Skills
Logistics Management, Warehouse Management, Written & Oral..., Account Reconciliation, Employee Training, Route Analysis, Dispatching, Inventory Management, Distribution Center..., Invoicing, 3PL, Program Management, Inventory Control, Customer Service, Shipping
Education
South Seattle Community College 2008 — 2010
Associate of Arts (AA), Communication
Brenda Sherrill, CAM Brenda Sherrill, CAM's Convergys Experience September 2005 - October 2006
Job Property Manager at Carroll Organization
Industry Real Estate
Experience
Carroll Organization May 2015 - Present
WRH Realty Services, Inc July 2013 - May 2015
WRH Realty Services, Inc April 2012 - July 2013
WRH Realty Services, Inc August 2008 - April 2012
ARAMARK September 2006 - November 2007
Convergys September 2005 - October 2006
USN, Aviation Warfare Systems April 1992 - February 1997
Skills
Budget, Property Management, Customer Service, Real Estate, Team Building, Marketing, Social Media Marketing, Financial Reporting, Variance Analysis, Vendor Relationships, Budgets, Negotiation, Investment Properties, New Business Development, Sales, Marketing Strategy, Section 8, Apartments, Contract Negotiation, Sales Management, Training, Management, Rentals, Yardi, Leases, Strategic Planning, Construction, AMSI, Fair Housing, Property
Education
Southern Illinois University, Carbondale 2003 — 2007
Bachelor's degree, Education
Carroll Organization May 2015 - Present
WRH Realty Services, Inc July 2013 - May 2015
WRH Realty Services, Inc April 2012 - July 2013
WRH Realty Services, Inc August 2008 - April 2012
ARAMARK September 2006 - November 2007
Convergys September 2005 - October 2006
USN, Aviation Warfare Systems April 1992 - February 1997
Skills
Budget, Property Management, Customer Service, Real Estate, Team Building, Marketing, Social Media Marketing, Financial Reporting, Variance Analysis, Vendor Relationships, Budgets, Negotiation, Investment Properties, New Business Development, Sales, Marketing Strategy, Section 8, Apartments, Contract Negotiation, Sales Management, Training, Management, Rentals, Yardi, Leases, Strategic Planning, Construction, AMSI, Fair Housing, Property
Education
Southern Illinois University, Carbondale 2003 — 2007
Bachelor's degree, Education
Chris Mercado Chris Mercado's Convergys Experience November 2010 - April 2014
Job Technical Support at Kaplan Test Prep
Industry Telecommunications
Experience
Kaplan Test Prep April 2014 - Present
Crescendo May 2003 - Present
Convergys November 2010 - April 2014
Dragonfly Sushi July 2010 - January 2011
Chartwells (Higher Education Division) January 2006 - May 2010
Skills
Team Leadership, Customer Service, Microsoft Word, Social Networking, Communication, Teamwork, Microsoft Office, Photoshop, Escalations Management, Billing Solutions, Technical Support, Social Media, Public Speaking
Education
Southeastern University 2006 — 2014
Bachelor of Science (BS), Communications, Communication and Media Studies, Youth Ministries, Religion, 2.6
Timber Creek High 2000 — 2005
High School Diploma, High School/Secondary Diplomas and Certificates, 3.6 GPA
Kaplan Test Prep April 2014 - Present
Crescendo May 2003 - Present
Convergys November 2010 - April 2014
Dragonfly Sushi July 2010 - January 2011
Chartwells (Higher Education Division) January 2006 - May 2010
Skills
Team Leadership, Customer Service, Microsoft Word, Social Networking, Communication, Teamwork, Microsoft Office, Photoshop, Escalations Management, Billing Solutions, Technical Support, Social Media, Public Speaking
Education
Southeastern University 2006 — 2014
Bachelor of Science (BS), Communications, Communication and Media Studies, Youth Ministries, Religion, 2.6
Timber Creek High 2000 — 2005
High School Diploma, High School/Secondary Diplomas and Certificates, 3.6 GPA
Amanda Doerr's Convergys Experience October 2009 - June 2010
Job Advance Support
Industry Wireless
Experience
Cedar Ridge Behavioral Residental Treatment and Psychiatric Hosptial June 2010 - July 2012
Convergys October 2009 - June 2010
Oklahoma City University August 2008 - August 2009
Pauline E. Meyer Children's Shelter August 2006 - April 2007
Putnam City Schools 2005 - 2007
Creatas Center December 2004 - January 2005
TEPPCO July 2002 - October 2004
USF Processors November 1999 - April 2000
Aegis Communications Group January 1999 - August 1999
Frito Lay August 1989 - December 1990
Skills
Research, Data Analysis, Auditing, Microsoft Office, Mental Health, Writing, Report Writing, Creative Writing, Customer Support, Academic Tutoring, Quality Assurance..., Office Organizing, Editing, working with insurance..., intake psychological..., Familiarity with..., Technically Strong, past programming..., HTML and webpage..., Computers, Programming, Leadership, Treatment, Teaching, Psychotherapy, Customer Service, Public Speaking, Training, Access, Databases, Community Outreach, Higher Education, Psychology, Staff Development, Time Management, Event Planning, Social Networking, Adult Education, Coaching, Nonprofits
Education
Walden University 2010 — 2011
PhD, Counselor Education and Supervision
Oklahoma City University 2007 — 2009
M.Ed., Applied Behavoral Studies
Southern Nazarene University 2004 — 2006
BS, Family Studies and Gerontology
Collin County Community College 1987 — 1989
Engineering Science
Texas Tech University 1983 — 1989
Chemical Engineering
Cedar Ridge Behavioral Residental Treatment and Psychiatric Hosptial June 2010 - July 2012
Convergys October 2009 - June 2010
Oklahoma City University August 2008 - August 2009
Pauline E. Meyer Children's Shelter August 2006 - April 2007
Putnam City Schools 2005 - 2007
Creatas Center December 2004 - January 2005
TEPPCO July 2002 - October 2004
USF Processors November 1999 - April 2000
Aegis Communications Group January 1999 - August 1999
Frito Lay August 1989 - December 1990
Skills
Research, Data Analysis, Auditing, Microsoft Office, Mental Health, Writing, Report Writing, Creative Writing, Customer Support, Academic Tutoring, Quality Assurance..., Office Organizing, Editing, working with insurance..., intake psychological..., Familiarity with..., Technically Strong, past programming..., HTML and webpage..., Computers, Programming, Leadership, Treatment, Teaching, Psychotherapy, Customer Service, Public Speaking, Training, Access, Databases, Community Outreach, Higher Education, Psychology, Staff Development, Time Management, Event Planning, Social Networking, Adult Education, Coaching, Nonprofits
Education
Walden University 2010 — 2011
PhD, Counselor Education and Supervision
Oklahoma City University 2007 — 2009
M.Ed., Applied Behavoral Studies
Southern Nazarene University 2004 — 2006
BS, Family Studies and Gerontology
Collin County Community College 1987 — 1989
Engineering Science
Texas Tech University 1983 — 1989
Chemical Engineering
TAMMERA LOPEZ's Convergys Experience July 2010 - January 2012
Job Registered Medical Assistant at Mercy Health/Neurosciences
Industry Hospital & Health Care
Experience
Mercy Health July 2014 - Present
Mercy Health March 2014 - Present
Dr. John Campbell Internal Medicine February 2014 - March 2014
Ross Medical Education 2013 - 2014
DTE Energy March 2012 - June 2013
Convergys July 2010 - January 2012
One Steel Recycling May 2008 - October 2008
Skills
Customer Service, Customer Retention, Customer Support, Customer Experience, Management, CRM, Cpr Certified, Epic Systems, NextGen, Patient Education, Patient Support, Patient Counseling, Quality Patient Care, CPR Certified
Education
Ross Medical Education Center Grand Rapids 2013 — 2014
Registered Medical Assistant, Medical/Clinical Assistant
South Texas College 2010 — 2012
NO DEGREE, Radiologic Technology/Science - Radiographer
South Texas Community College 2010 — 2012
General Studies
Mercy Health July 2014 - Present
Mercy Health March 2014 - Present
Dr. John Campbell Internal Medicine February 2014 - March 2014
Ross Medical Education 2013 - 2014
DTE Energy March 2012 - June 2013
Convergys July 2010 - January 2012
One Steel Recycling May 2008 - October 2008
Skills
Customer Service, Customer Retention, Customer Support, Customer Experience, Management, CRM, Cpr Certified, Epic Systems, NextGen, Patient Education, Patient Support, Patient Counseling, Quality Patient Care, CPR Certified
Education
Ross Medical Education Center Grand Rapids 2013 — 2014
Registered Medical Assistant, Medical/Clinical Assistant
South Texas College 2010 — 2012
NO DEGREE, Radiologic Technology/Science - Radiographer
South Texas Community College 2010 — 2012
General Studies
cynthia bourgeois cynthia bourgeois's Convergys Experience 2010 - 2012
Job Program Coordinator Computer Works Division at MERS / Goodwill
Industry Nonprofit Organization Management
Experience
Convergys 2010 - 2012
Good Shepherd Center December 2003 - March 2005
Faith House, Inc. January 2001 - June 2002
Skills
Social Services, Youth Mentoring, Domestic Violence, Crisis Intervention, Public Speaking, Non-profit Program..., Case Managment, Community Outreach, Program Coordination, Nonprofits, Policy, Interventions, Case Management, Training, Leadership, Program Development, Volunteer Management, Fundraising
Education
Southeast Missouri State University 1988 — 2000
Bachelor's Degree, Criminology, 3.5 GPA
Convergys 2010 - 2012
Good Shepherd Center December 2003 - March 2005
Faith House, Inc. January 2001 - June 2002
Skills
Social Services, Youth Mentoring, Domestic Violence, Crisis Intervention, Public Speaking, Non-profit Program..., Case Managment, Community Outreach, Program Coordination, Nonprofits, Policy, Interventions, Case Management, Training, Leadership, Program Development, Volunteer Management, Fundraising
Education
Southeast Missouri State University 1988 — 2000
Bachelor's Degree, Criminology, 3.5 GPA
Amy Ruth McLeod's Convergys Experience June 2012 - September 2012
Job Research Assistant at ReEntry Rehabilitation Services
Industry Consumer Services
Experience
ReEntry Rehabilitation Services September 2012 - Present
Convergys June 2012 - September 2012
Best Buy March 2011 - October 2011
Southeastern Louisiana University January 2010 - January 2011
Brookstone October 2009 - June 2010
Barrister Global Services January 2008 - January 2009
The Sharper Image October 2006 - September 2007
RadioShack February 2006 - October 2006
Skills
Customer Service, Typing, Telecommunications, Microsoft Office, Microsoft Word, PowerPoint, SPSS, Microsoft Excel, POS, Training, Leadership, Call Centers, Budgets, Recruiting, Research, Sales, Editing, Event Planning, Social Networking, Social Media
Education
Southeastern Louisiana University 2008 — 2011
BA, Sociology
Brandon Senior High 1998 — 2002
ReEntry Rehabilitation Services September 2012 - Present
Convergys June 2012 - September 2012
Best Buy March 2011 - October 2011
Southeastern Louisiana University January 2010 - January 2011
Brookstone October 2009 - June 2010
Barrister Global Services January 2008 - January 2009
The Sharper Image October 2006 - September 2007
RadioShack February 2006 - October 2006
Skills
Customer Service, Typing, Telecommunications, Microsoft Office, Microsoft Word, PowerPoint, SPSS, Microsoft Excel, POS, Training, Leadership, Call Centers, Budgets, Recruiting, Research, Sales, Editing, Event Planning, Social Networking, Social Media
Education
Southeastern Louisiana University 2008 — 2011
BA, Sociology
Brandon Senior High 1998 — 2002
Daniel Gurule's Convergys Experience March 2011 - January 2012
Job Ramp Agent at United Express Airlines
Industry Information Technology and Services
Experience
United Airlines/Simplicity USA August 2015 - Present
Texas Tech University Health Sciences Center February 2015 - May 2015
Convergys March 2011 - January 2012
Cinemark Movies 16 May 1996 - September 2011
Skills
Video Editing, Social Media, Theatre, Entertainment, Microsoft Office, Video Production, Computer Networking, PowerPoint, Final Cut Pro, Photoshop, Screenwriting, Film Production, Cisco Technologies, Microsoft Windows..., iMovie, Wireless Networking, Sony Vegas Video, Adobe Creative Suite, Event Planning, Cisco Network Academy..., JavaScript, Windows 7, Windows 8, Windows XP, Mac OS, Computer Repair, Computer Hardware, Computer Software, Pre-A+ Certification..., Digital Video, Digital Video Cameras, Digital Video Production, Internet Explorer, Apple Safari, MacBook Pro, iOS, Android, Certified Information..., Step-by-Step Assembly..., Troubleshooting, Preventive Maintenance, Advanced Troubleshooting, Firefox, Google Chrome, Information Technology
Education
South Plains College 2012 — 2015
Associate of Applied Science, AAS, Computer Information Systems (CIS)
South Plains College 1994 — 1995
Associates degree, Performing Arts Technology (Video Production Technology)
United Airlines/Simplicity USA August 2015 - Present
Texas Tech University Health Sciences Center February 2015 - May 2015
Convergys March 2011 - January 2012
Cinemark Movies 16 May 1996 - September 2011
Skills
Video Editing, Social Media, Theatre, Entertainment, Microsoft Office, Video Production, Computer Networking, PowerPoint, Final Cut Pro, Photoshop, Screenwriting, Film Production, Cisco Technologies, Microsoft Windows..., iMovie, Wireless Networking, Sony Vegas Video, Adobe Creative Suite, Event Planning, Cisco Network Academy..., JavaScript, Windows 7, Windows 8, Windows XP, Mac OS, Computer Repair, Computer Hardware, Computer Software, Pre-A+ Certification..., Digital Video, Digital Video Cameras, Digital Video Production, Internet Explorer, Apple Safari, MacBook Pro, iOS, Android, Certified Information..., Step-by-Step Assembly..., Troubleshooting, Preventive Maintenance, Advanced Troubleshooting, Firefox, Google Chrome, Information Technology
Education
South Plains College 2012 — 2015
Associate of Applied Science, AAS, Computer Information Systems (CIS)
South Plains College 1994 — 1995
Associates degree, Performing Arts Technology (Video Production Technology)
Lonnie Tucker Lonnie Tucker's Convergys Experience January 2008 - January 2010
Job Manager
Industry Consumer Services
Experience
Seagate Technology March 2014 - Present
Convergys January 2008 - January 2010
Dell January 2004 - January 2008
APAC Teleservice January 2002 - January 2004
Skills
Project Development and..., Sales, Leadership and Team..., Optimization, Negotiation and Closing..., Interpersonal / Client..., Performance Management, Training, Management, Leadership, Customer Service, Human Resources, Program Management, Team Leadership, Process Improvement, Sales Operations, Account Management, Cloud Computing, Cross-functional Team..., Microsoft Office, Salesforce.com, Solution Selling, Vendor Management, Team Building
Education
Southern Nazarene University 2014 — 2015
Bachelor's degree, Organizational Leadership
Oklahoma City Community College
AA, Psychology
Langston University
Business Administration and Management, General
Seagate Technology March 2014 - Present
Convergys January 2008 - January 2010
Dell January 2004 - January 2008
APAC Teleservice January 2002 - January 2004
Skills
Project Development and..., Sales, Leadership and Team..., Optimization, Negotiation and Closing..., Interpersonal / Client..., Performance Management, Training, Management, Leadership, Customer Service, Human Resources, Program Management, Team Leadership, Process Improvement, Sales Operations, Account Management, Cloud Computing, Cross-functional Team..., Microsoft Office, Salesforce.com, Solution Selling, Vendor Management, Team Building
Education
Southern Nazarene University 2014 — 2015
Bachelor's degree, Organizational Leadership
Oklahoma City Community College
AA, Psychology
Langston University
Business Administration and Management, General
Feranda Smith Feranda Smith's Convergys Experience June 2009 - July 2010
Job Night Auditor at Embassy Suites
Industry Financial Services
Experience
Embassy Suites March 2015 - Present
New Bi-State Remodeling June 2013 - Present
Isle of Capri Casino October 2012 - May 2013
Southeast Missouri State University May 2011 - May 2012
Convergys June 2009 - July 2010
Skills
PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Access, Customer Service, Time Management, Data Entry, Public Speaking, Leadership, Event Planning, Research
Education
Southeast Missouri State University 2006 — 2013
Bachelor of General Studies, Accounting
Florissant Valley Community College 2006 — 2010
Associate of Arts (A.A.), General Studies
Embassy Suites March 2015 - Present
New Bi-State Remodeling June 2013 - Present
Isle of Capri Casino October 2012 - May 2013
Southeast Missouri State University May 2011 - May 2012
Convergys June 2009 - July 2010
Skills
PowerPoint, Microsoft Excel, Microsoft Office, Microsoft Word, Access, Customer Service, Time Management, Data Entry, Public Speaking, Leadership, Event Planning, Research
Education
Southeast Missouri State University 2006 — 2013
Bachelor of General Studies, Accounting
Florissant Valley Community College 2006 — 2010
Associate of Arts (A.A.), General Studies
Keplet Harrigan Keplet Harrigan's Convergys Experience December 2005 - July 2008
Job
Industry Accounting
Experience
Psi Chi January 2011 - June 2011
Summit/TMG July 2008 - June 2010
Convergys December 2005 - July 2008
BI-LO August 2002 - July 2005
Skills
Accounting, Auditing, QuickBooks, Accounts Payable, Invoicing, Account Reconciliation, Tax Preparation, Banking, Income Tax, Payroll
Education
Southern Adventist University
Master, Business Administration
Tennessee Temple University
Bachelor of Science, Business Administration; Management
The University of Tennessee at Chattanooga
Accounting
The University of Tennessee at Chattanooga
Psi Chi January 2011 - June 2011
Summit/TMG July 2008 - June 2010
Convergys December 2005 - July 2008
BI-LO August 2002 - July 2005
Skills
Accounting, Auditing, QuickBooks, Accounts Payable, Invoicing, Account Reconciliation, Tax Preparation, Banking, Income Tax, Payroll
Education
Southern Adventist University
Master, Business Administration
Tennessee Temple University
Bachelor of Science, Business Administration; Management
The University of Tennessee at Chattanooga
Accounting
The University of Tennessee at Chattanooga
Emely Torres Emely Torres's Convergys Experience February 2008 - February 2009
Job Teacher Aide /Chef
Industry Education Management
Experience
Valley View High School 2010 - Present
Jaber at the Art village May 2011 - August 2011
Convergys February 2008 - February 2009
Skills
Teachers, Teaching, Curriculum Design, Lesson Planning, Curriculum Development, Classroom Management, Educational Leadership, Elementary Education, Literacy, Tutoring, Differentiated..., Teacher Training, Educational Technology, Special Education, K-12, Cooking, Pastry, Creative Arts, Softball, Event Planning, Private Events, Catering, Fashion, Travel, Electronics, Mac OS X
Education
University of Texas at Brownsville 2012 — 2013
Bachelor's degree, Educational/Instructional Technology
South Texas College 2009 — 2011
Associate's degree Culinary Arts, Hotel, Motel, and Restaurant Management
Valley View High School 2004 — 2007
High School Diploma, High School
Valley View High School 2010 - Present
Jaber at the Art village May 2011 - August 2011
Convergys February 2008 - February 2009
Skills
Teachers, Teaching, Curriculum Design, Lesson Planning, Curriculum Development, Classroom Management, Educational Leadership, Elementary Education, Literacy, Tutoring, Differentiated..., Teacher Training, Educational Technology, Special Education, K-12, Cooking, Pastry, Creative Arts, Softball, Event Planning, Private Events, Catering, Fashion, Travel, Electronics, Mac OS X
Education
University of Texas at Brownsville 2012 — 2013
Bachelor's degree, Educational/Instructional Technology
South Texas College 2009 — 2011
Associate's degree Culinary Arts, Hotel, Motel, and Restaurant Management
Valley View High School 2004 — 2007
High School Diploma, High School
Scott Myers's Convergys Experience March 2002 - December 2004
Job V.P. of Sales & Recruiting, Search Division
Industry Staffing and Recruiting
Experience
The CSI Companies December 2012 - Present
The CSI Companies July 2010 - December 2012
The Nielsen Company June 2008 - July 2010
The CSI Companies July 2007 - June 2008
Citigroup January 2005 - August 2007
Convergys March 2002 - December 2004
Johnson & Johnson 1999 - 2001
Skills
Full-cycle Recruiting, Headhunting, Client Service, Contract Recruitment, Screening, Temporary Placement, Applicant Tracking..., Talent Acquisition, Technical Recruiting, Internet Recruiting, Outsourcing, Permanent Placement, Recruiting, Financial Services, Business Development, Sales, Management, Leadership
Education
University of North Florida - College of Business Administration 1999 — 2001
MBA, Business
Southern Illinois University, Carbondale 1992 — 1994
B.S., Business
The CSI Companies December 2012 - Present
The CSI Companies July 2010 - December 2012
The Nielsen Company June 2008 - July 2010
The CSI Companies July 2007 - June 2008
Citigroup January 2005 - August 2007
Convergys March 2002 - December 2004
Johnson & Johnson 1999 - 2001
Skills
Full-cycle Recruiting, Headhunting, Client Service, Contract Recruitment, Screening, Temporary Placement, Applicant Tracking..., Talent Acquisition, Technical Recruiting, Internet Recruiting, Outsourcing, Permanent Placement, Recruiting, Financial Services, Business Development, Sales, Management, Leadership
Education
University of North Florida - College of Business Administration 1999 — 2001
MBA, Business
Southern Illinois University, Carbondale 1992 — 1994
B.S., Business
Jeremy Walden Jeremy Walden's Convergys Experience January 2011 - June 2011
Job USAA Billing Agent at Sitel
Industry Telecommunications
Experience
Texas Tech University January 2015 - February 2015
Sitel June 2013 - January 2015
Suddenlink Communications June 2011 - April 2012
Convergys January 2011 - June 2011
Attorney General September 2010 - November 2010
North Texas Job Corp August 2010 - November 2010
Wal-Mart November 2008 - January 2009
Llano Logistics May 2008 - October 2008
First Baptist Church May 2006 - May 2008
Skills
Troubleshooting, Security, Customer Service, Call Centers, Analysis, Windows, TCP/IP, Lotus Notes, Help Desk Support, Web Design, Technical Support, Computer Hardware, Networking, System Administration, Windows 7
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
2010Certified Office AdministratorNorth Texas Job Corp 2010 — 2010
Office administration, Office administration
2005High School DiplomaLittlefield High School 2003 — 2005
High School Diploma
South Plains College
CIS
Texas Tech University January 2015 - February 2015
Sitel June 2013 - January 2015
Suddenlink Communications June 2011 - April 2012
Convergys January 2011 - June 2011
Attorney General September 2010 - November 2010
North Texas Job Corp August 2010 - November 2010
Wal-Mart November 2008 - January 2009
Llano Logistics May 2008 - October 2008
First Baptist Church May 2006 - May 2008
Skills
Troubleshooting, Security, Customer Service, Call Centers, Analysis, Windows, TCP/IP, Lotus Notes, Help Desk Support, Web Design, Technical Support, Computer Hardware, Networking, System Administration, Windows 7
Education
Free Code Camp 2015 — 2016
Full Stack Web Development, Computer Software Engineering
2010Certified Office AdministratorNorth Texas Job Corp 2010 — 2010
Office administration, Office administration
2005High School DiplomaLittlefield High School 2003 — 2005
High School Diploma
South Plains College
CIS
Rachell Grant's Convergys Experience May 2006 - May 2011
Job Graduate at Southeastern Louisiana University
Industry Higher Education
Experience
Apple Retail April 2012 - Present
car2go N.A., LLC September 2011 - January 2012
Entergy May 2011 - August 2011
Convergys May 2006 - May 2011
Skills
Microsoft Office, Data Analysis, Editing, Microsoft Word, Microsoft Excel, People Skills, PeopleSoft, Bank Reconciliation, Account Reconciliation, Accounts Receivable, Accounts Payable, Qualitative Research, Problem Solving, Conflict Resolution, Loss Prevention, Customer Service, PowerPoint
Education
Southeastern Louisiana University 2008 — 2011
Bachelor of Science (BS), Accounting, 3.2
Southeastern Louisiana University 2008 — 2011
Bachelor of Arts (BA), Business Management, 3.68
Apple Retail April 2012 - Present
car2go N.A., LLC September 2011 - January 2012
Entergy May 2011 - August 2011
Convergys May 2006 - May 2011
Skills
Microsoft Office, Data Analysis, Editing, Microsoft Word, Microsoft Excel, People Skills, PeopleSoft, Bank Reconciliation, Account Reconciliation, Accounts Receivable, Accounts Payable, Qualitative Research, Problem Solving, Conflict Resolution, Loss Prevention, Customer Service, PowerPoint
Education
Southeastern Louisiana University 2008 — 2011
Bachelor of Science (BS), Accounting, 3.2
Southeastern Louisiana University 2008 — 2011
Bachelor of Arts (BA), Business Management, 3.68
Phil Fleckenstein Phil Fleckenstein's Convergys Experience January 2005 - June 2005
Job Graduate Student (Social Work) at University of Texas at Arlington
Industry Higher Education
Experience
Dollar General May 2014 - August 2014
Dollar General November 2012 - August 2013
Babies R Us January 2012 - August 2012
Suddenlink Communications June 2010 - December 2011
Stenocall February 2010 - June 2010
Klusoz Martini Lounge January 2010 - February 2010
Gordito's December 2009 - January 2010
Texas Steak Express August 2006 - October 2009
US Army October 2005 - May 2006
Convergys January 2005 - June 2005
Skills
Customer Service, Sales, Microsoft Office, Training, Data Entry, PowerPoint, Outlook, Leadership, Microsoft Excel, Retail, Windows, Food Service, Military, Inventory Management, Social Networking, Blogging, Social Media Marketing, Photoshop, Team Leadership, Editing, Public Speaking, Microsoft Word, Social Media, InDesign, Adobe Premiere Pro, Facebook, OS X, Public Relations, Advertising, English, Teaching, Mac, Adobe Creative Suite, Cheese
Education
The University of Texas at Arlington 2015 — 2017
Master of Social Work (M.S.W.), Hospital Social Work
University of North Texas 2012 — 2015
Bachelor's of Applied Arts and Sciences, Multi-/Interdisciplinary Studies, General
South Plains College 2002 — 2004
Associate's Degree, Broadcast Journalism
Frenship High School 1998 — 2002
High School Diploma, General Diploma
Dollar General May 2014 - August 2014
Dollar General November 2012 - August 2013
Babies R Us January 2012 - August 2012
Suddenlink Communications June 2010 - December 2011
Stenocall February 2010 - June 2010
Klusoz Martini Lounge January 2010 - February 2010
Gordito's December 2009 - January 2010
Texas Steak Express August 2006 - October 2009
US Army October 2005 - May 2006
Convergys January 2005 - June 2005
Skills
Customer Service, Sales, Microsoft Office, Training, Data Entry, PowerPoint, Outlook, Leadership, Microsoft Excel, Retail, Windows, Food Service, Military, Inventory Management, Social Networking, Blogging, Social Media Marketing, Photoshop, Team Leadership, Editing, Public Speaking, Microsoft Word, Social Media, InDesign, Adobe Premiere Pro, Facebook, OS X, Public Relations, Advertising, English, Teaching, Mac, Adobe Creative Suite, Cheese
Education
The University of Texas at Arlington 2015 — 2017
Master of Social Work (M.S.W.), Hospital Social Work
University of North Texas 2012 — 2015
Bachelor's of Applied Arts and Sciences, Multi-/Interdisciplinary Studies, General
South Plains College 2002 — 2004
Associate's Degree, Broadcast Journalism
Frenship High School 1998 — 2002
High School Diploma, General Diploma
Melanie Kimball Melanie Kimball's Convergys Experience October 2011 - February 2013
Job Support Services Agent at MedVantx
Industry Translation and Localization
Experience
DocuTAP September 2015 - Present
MedVantx February 2013 - September 2015
Convergys October 2011 - February 2013
Esurance August 2009 - January 2011
Sanford Health January 1993 - July 2002
Skills
Customer Satisfaction, Customer Service, Time Management, Customer Experience, Microsoft Office, Call Centers, Quality Assurance, Outlook, Technical Support, Process Improvement, Training, Software Documentation, Leadership, Microsoft Word, Team Building, Troubleshooting, Data Entry, Research
Education
Southeast Missouri State University 1987 — 1989
none
DocuTAP September 2015 - Present
MedVantx February 2013 - September 2015
Convergys October 2011 - February 2013
Esurance August 2009 - January 2011
Sanford Health January 1993 - July 2002
Skills
Customer Satisfaction, Customer Service, Time Management, Customer Experience, Microsoft Office, Call Centers, Quality Assurance, Outlook, Technical Support, Process Improvement, Training, Software Documentation, Leadership, Microsoft Word, Team Building, Troubleshooting, Data Entry, Research
Education
Southeast Missouri State University 1987 — 1989
none
Jessica De La Garza's Convergys Experience July 2013 - Present
Job Student at South Texas College
Industry Retail
Experience
Convergys July 2013 - Present
Sams Club December 2011 - June 2012
Dollar General April 2010 - November 2011
Skills
Cash Register, Cashiering, Cash Handling Experience, Customer Support, Customer Satisfaction, Call Centers, Customer Service, Organizational Structure, Close Attention to..., Troubleshooting, Multi-line Phone, Microsoft Office, Phone Etiquette, Calm, Works well with a team, works well under..., Bilingual-English/Spanis...
Education
South Texas College 2012 — 2016
In Progress, Pharmacy Technician/Assistant
The University of Texas-Pan American 2006 — 2012
Dietetics/Dietitian
Convergys July 2013 - Present
Sams Club December 2011 - June 2012
Dollar General April 2010 - November 2011
Skills
Cash Register, Cashiering, Cash Handling Experience, Customer Support, Customer Satisfaction, Call Centers, Customer Service, Organizational Structure, Close Attention to..., Troubleshooting, Multi-line Phone, Microsoft Office, Phone Etiquette, Calm, Works well with a team, works well under..., Bilingual-English/Spanis...
Education
South Texas College 2012 — 2016
In Progress, Pharmacy Technician/Assistant
The University of Texas-Pan American 2006 — 2012
Dietetics/Dietitian
Fred Norred's Convergys Experience July 2010 - May 2012
Job Internet & Affiliate Marketing
Industry Internet
Experience
BF Norred Unlimited LLC. August 2015 - Present
TAA February 2013 - August 2015
Family Heritage Life Insurance Company of America June 2012 - February 2013
Convergys July 2010 - May 2012
Royal Crown Leasing Inc. October 2007 - February 2010
Rent-A-Center June 1998 - February 2006
Tyler Transportation May 1994 - February 1998
ColorTyme March 1990 - April 1994
Skills
Training, Leadership, Management, Customer Satisfaction, Team Building, Sales, Team Leadership, Retail, Budgets, Account Management, Time Management, Sales Management
Education
Edwin L. Cox Business School @ SMU 2003 — 2003
Management Leadership Certificate, Management Leadership, 4.0
Texas Aeronautical School 1992 — 1992
A/P Mechanic, Airframe Mechanics and Aircraft Maintenance Technology/Technician, 4.0
SMU 1988 — 1988
Basic Operation and Management Course, Business Administration and Management, General, 4.0
Ore City High School 1984 — 1987
Advanced, Advanced, 3.8
BF Norred Unlimited LLC. August 2015 - Present
TAA February 2013 - August 2015
Family Heritage Life Insurance Company of America June 2012 - February 2013
Convergys July 2010 - May 2012
Royal Crown Leasing Inc. October 2007 - February 2010
Rent-A-Center June 1998 - February 2006
Tyler Transportation May 1994 - February 1998
ColorTyme March 1990 - April 1994
Skills
Training, Leadership, Management, Customer Satisfaction, Team Building, Sales, Team Leadership, Retail, Budgets, Account Management, Time Management, Sales Management
Education
Edwin L. Cox Business School @ SMU 2003 — 2003
Management Leadership Certificate, Management Leadership, 4.0
Texas Aeronautical School 1992 — 1992
A/P Mechanic, Airframe Mechanics and Aircraft Maintenance Technology/Technician, 4.0
SMU 1988 — 1988
Basic Operation and Management Course, Business Administration and Management, General, 4.0
Ore City High School 1984 — 1987
Advanced, Advanced, 3.8
Janette Anderson Janette Anderson's Convergys Experience January 2013 - February 2013
Job Customer Service Representative at Convergys
Industry Accounting
Experience
Convergys January 2013 - February 2013
Cost Plus World Market October 2012 - December 2012
Papa Johns November 2007 - August 2008
Skills
Cashiering, Cash Register, Customer Service, Phone Etiquette, Cash Handling Experience, Microsoft Word, Microsoft Office
Education
South Plains College 2012 — 2014
Texas Tech University 2008 — 2012
Bachelor of Fine Arts (B.F.A.), Fine and Studio Arts
Convergys January 2013 - February 2013
Cost Plus World Market October 2012 - December 2012
Papa Johns November 2007 - August 2008
Skills
Cashiering, Cash Register, Customer Service, Phone Etiquette, Cash Handling Experience, Microsoft Word, Microsoft Office
Education
South Plains College 2012 — 2014
Texas Tech University 2008 — 2012
Bachelor of Fine Arts (B.F.A.), Fine and Studio Arts
Daniel Rau Daniel Rau's Convergys Experience August 2004 - September 2007
Job IT Support Analyst at Vermilion Energy
Industry Computer Networking
Experience
Vermilion Energy May 2013 - Present
AT&T Global Services April 2010 - May 2013
IBM Canada Ltd. July 2010 - November 2010
Convergys August 2004 - September 2007
Skills
Active Directory, VPN, Cisco Technologies, Windows Server, CCNA, VMware, DHCP, DNS, TCP/IP, Firewalls, Routers, Network Administration, Network Security, Switches
Education
Southern Alberta Institute of Technology 2009 — 2010
Network Technician, Networking
Lethbridge College 2007 — 2009
Computer Information Technology, General computer studies
Vermilion Energy May 2013 - Present
AT&T Global Services April 2010 - May 2013
IBM Canada Ltd. July 2010 - November 2010
Convergys August 2004 - September 2007
Skills
Active Directory, VPN, Cisco Technologies, Windows Server, CCNA, VMware, DHCP, DNS, TCP/IP, Firewalls, Routers, Network Administration, Network Security, Switches
Education
Southern Alberta Institute of Technology 2009 — 2010
Network Technician, Networking
Lethbridge College 2007 — 2009
Computer Information Technology, General computer studies
Ken Rambo Ken Rambo's Convergys Experience January 2011 - May 2012
Job VP Product Strategy and Business Intelligence at Lash Group (a Subsidiary of AmerisourceBergen)
Industry Telecommunications
Experience
Lash Group (a subsidiary of AmerisourceBergen) October 2014 - Present
Lash Group (a subsidiary of AmerisourceBergen) October 2012 - Present
Convergys January 2011 - May 2012
Qwest Communications October 2004 - January 2011
Qwest January 2000 - October 2004
IPAxess 1998 - 2000
MCI 1994 - 1998
Nortel 1985 - 1994
Skills
Internet Services, P&L Management, Vendor Management, Consumer Electronics, Technical Management, Technology Management, Business Planning, Product Management, Digital Media, Wireless, Marketing Strategy, Telecommunications, Enterprise Software, VoIP, Product Development, Business Strategy, Strategy, Cross-functional Team..., Program Management, Strategic Partnerships, Leadership, Mobile Devices, Network Architecture, Cloud Computing, Start-ups, Strategic Planning, CRM, SaaS, Competitive Analysis, Integration, Pre-sales, Process Improvement, Mobile Applications, SIP
Education
Southern Methodist University 1981 — 1985
BS, computer science
Lash Group (a subsidiary of AmerisourceBergen) October 2014 - Present
Lash Group (a subsidiary of AmerisourceBergen) October 2012 - Present
Convergys January 2011 - May 2012
Qwest Communications October 2004 - January 2011
Qwest January 2000 - October 2004
IPAxess 1998 - 2000
MCI 1994 - 1998
Nortel 1985 - 1994
Skills
Internet Services, P&L Management, Vendor Management, Consumer Electronics, Technical Management, Technology Management, Business Planning, Product Management, Digital Media, Wireless, Marketing Strategy, Telecommunications, Enterprise Software, VoIP, Product Development, Business Strategy, Strategy, Cross-functional Team..., Program Management, Strategic Partnerships, Leadership, Mobile Devices, Network Architecture, Cloud Computing, Start-ups, Strategic Planning, CRM, SaaS, Competitive Analysis, Integration, Pre-sales, Process Improvement, Mobile Applications, SIP
Education
Southern Methodist University 1981 — 1985
BS, computer science
Joey Shyken's Convergys Experience January 2014 - Present
Job Handyman
Industry Construction
Experience
Convergys January 2014 - Present
Handyman May 2007 - Present
AccuCut August 2012 - May 2013
Omaha Truck Center July 2011 - July 2012
West Corporation March 2011 - July 2011
Hayneedle Inc September 2005 - February 2011
Skills
Microsoft Office, Construction, Customer Service, Time Management, Operations Management, Team Building, Microsoft Word, Microsoft Excel, PowerPoint, Customer Satisfaction, Sales, Management, Team Leadership, Call Centers, Coaching, Training, Leadership, Automobile, Account Management, Call Center, Process Scheduler, Quality Assurance, Retail
Education
Metro Community College 2013 — 2017
Associate's Degree, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician
Southeast Community College 1996 — 1997
A.A.S, General Motors Automotive Service Educational Program
Convergys January 2014 - Present
Handyman May 2007 - Present
AccuCut August 2012 - May 2013
Omaha Truck Center July 2011 - July 2012
West Corporation March 2011 - July 2011
Hayneedle Inc September 2005 - February 2011
Skills
Microsoft Office, Construction, Customer Service, Time Management, Operations Management, Team Building, Microsoft Word, Microsoft Excel, PowerPoint, Customer Satisfaction, Sales, Management, Team Leadership, Call Centers, Coaching, Training, Leadership, Automobile, Account Management, Call Center, Process Scheduler, Quality Assurance, Retail
Education
Metro Community College 2013 — 2017
Associate's Degree, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician
Southeast Community College 1996 — 1997
A.A.S, General Motors Automotive Service Educational Program
Larry A. Barnes Larry A. Barnes's Convergys Experience April 2012 - July 2012
Job Technical Support Engineer at Rosslare Security Products
Industry Electrical/Electronic Manufacturing
Experience
Rosslare Security Products July 2013 - Present
Independent Contractor January 2011 - July 2013
Convergys April 2012 - July 2012
Intervoice July 2008 - November 2010
Intervoice 2003 - 2008
Intervoice 1993 - 2003
Intervoice 1990 - 1993
Data General 1987 - 1990
Rtec Systems aka Reltec 1984 - 1987
Skills
Telecommunications, Integration, Manufacturing, Product Management, Product Development, Cross-functional Team..., Troubleshooting, Program Management, Management, Process Improvement, Engineering, Hardware, Product Lifecycle..., Vendor Management, Requirements Analysis, SAP, IVR, Problem Solving, Team Leadership, Project Planning, Product Launch, Project Management, Computer Hardware, Process Engineering, Change Management, Team Building, MRP, Strategy, Solution Selling, Supply Chain, Leadership, Product Life Cycle..., Access Control, Employee Training
Education
Southern Arkansas University 1974 — 1976
ASET
Rosslare Security Products July 2013 - Present
Independent Contractor January 2011 - July 2013
Convergys April 2012 - July 2012
Intervoice July 2008 - November 2010
Intervoice 2003 - 2008
Intervoice 1993 - 2003
Intervoice 1990 - 1993
Data General 1987 - 1990
Rtec Systems aka Reltec 1984 - 1987
Skills
Telecommunications, Integration, Manufacturing, Product Management, Product Development, Cross-functional Team..., Troubleshooting, Program Management, Management, Process Improvement, Engineering, Hardware, Product Lifecycle..., Vendor Management, Requirements Analysis, SAP, IVR, Problem Solving, Team Leadership, Project Planning, Product Launch, Project Management, Computer Hardware, Process Engineering, Change Management, Team Building, MRP, Strategy, Solution Selling, Supply Chain, Leadership, Product Life Cycle..., Access Control, Employee Training
Education
Southern Arkansas University 1974 — 1976
ASET
Larry Ashlock Larry Ashlock's Convergys Experience December 2007 - February 2010
Job Claims Repsresentative Title II at Social Security Administration
Industry Government Administration
Experience
Social Security Administration September 2010 - Present
Convergys December 2007 - February 2010
Convergys October 2001 - December 2007
Convergys February 2001 - October 2001
Craig Williams Creative/Community Link July 2000 - November 2000
US Census Bureau February 2000 - August 2000
Lewis & Clark Community College October 1995 - August 1999
St. Boniface Catholic School August 1992 - October 1995
Education
Southern Illinois University, Edwardsville
Bachelor of Fine Arts, Education
University of Michigan
Music Pedagogy
Social Security Administration September 2010 - Present
Convergys December 2007 - February 2010
Convergys October 2001 - December 2007
Convergys February 2001 - October 2001
Craig Williams Creative/Community Link July 2000 - November 2000
US Census Bureau February 2000 - August 2000
Lewis & Clark Community College October 1995 - August 1999
St. Boniface Catholic School August 1992 - October 1995
Education
Southern Illinois University, Edwardsville
Bachelor of Fine Arts, Education
University of Michigan
Music Pedagogy
Abel Soto's Convergys Experience August 2004 - December 2004
Job Front End Cashier at Walgreens
Industry Retail
Experience
Walgreens November 2013 - Present
Loredo Taco Company (Stripes) September 2012 - November 2013
McDonald's Corporation January 2009 - September 2012
Kmart Corporation June 2008 - December 2008
Little Caesars August 2005 - June 2008
Convergys August 2004 - December 2004
Alco February 2004 - August 2004
Eckerd August 2000 - January 2004
Dollar General February 1997 - August 2000
Prestons September 1995 - October 1996
Skills
Data Entry, Payroll, Cash Register, Pricing, Customer Service, Microsoft Excel, Accounting, Cashiering, Cash Management, Inventory Management, Invoicing, Time Management, Telephone Skills, Inventory Control, Customer Satisfaction, Cash Handling Experience, Retail
Education
Wayland Baptist University 2013 — 2013
Accounting
South Plains College 2007 — 2012
Associate's degree, Accounting
South Plains College 1987 — 1990
Associate's degree, Microcomputing
Walgreens November 2013 - Present
Loredo Taco Company (Stripes) September 2012 - November 2013
McDonald's Corporation January 2009 - September 2012
Kmart Corporation June 2008 - December 2008
Little Caesars August 2005 - June 2008
Convergys August 2004 - December 2004
Alco February 2004 - August 2004
Eckerd August 2000 - January 2004
Dollar General February 1997 - August 2000
Prestons September 1995 - October 1996
Skills
Data Entry, Payroll, Cash Register, Pricing, Customer Service, Microsoft Excel, Accounting, Cashiering, Cash Management, Inventory Management, Invoicing, Time Management, Telephone Skills, Inventory Control, Customer Satisfaction, Cash Handling Experience, Retail
Education
Wayland Baptist University 2013 — 2013
Accounting
South Plains College 2007 — 2012
Associate's degree, Accounting
South Plains College 1987 — 1990
Associate's degree, Microcomputing
Andy Woodard Andy Woodard's Convergys Experience March 1996 - June 1999
Job Communications Technical Specialist at Optus Inc
Industry Telecommunications
Experience
Optus Inc November 2010 - March 2014
CTS Technology Solutions, Inc. June 2008 - November 2010
Central Buisness Communications April 1999 - June 2008
Convergys March 1996 - June 1999
Skills
Call Centers, Voice Mail, Windows Server, LAN-WAN, Unified Communications, Network Administration, Telecommunications..., Computer Network..., Technical Support, Healthcare Information..., Technical Writing, Telephony, AVST, Neverfail, NEC, NEC IP Telephony, IP, Enterprise Networking, NEC Voice Mail systems, Active Voice, Web Servers, Microsoft SQL Server, Linux, Adaptability, Social Networking, IP PBX, VoIP, SIP, SCO Unix, Troubleshooting, Problem Solving, Communication Skills, Security, Avaya Technologies, Customer Service, Wireless, Wireless Networking
Education
Southern Illinois University, Edwardsville 1992 — 1997
Mass Communication
Hazelwood East High School 1988 — 1992
Optus Inc November 2010 - March 2014
CTS Technology Solutions, Inc. June 2008 - November 2010
Central Buisness Communications April 1999 - June 2008
Convergys March 1996 - June 1999
Skills
Call Centers, Voice Mail, Windows Server, LAN-WAN, Unified Communications, Network Administration, Telecommunications..., Computer Network..., Technical Support, Healthcare Information..., Technical Writing, Telephony, AVST, Neverfail, NEC, NEC IP Telephony, IP, Enterprise Networking, NEC Voice Mail systems, Active Voice, Web Servers, Microsoft SQL Server, Linux, Adaptability, Social Networking, IP PBX, VoIP, SIP, SCO Unix, Troubleshooting, Problem Solving, Communication Skills, Security, Avaya Technologies, Customer Service, Wireless, Wireless Networking
Education
Southern Illinois University, Edwardsville 1992 — 1997
Mass Communication
Hazelwood East High School 1988 — 1992
Johana Child's Convergys Experience March 2002 - July 2002
Job 5 years Administrative and clerical work
Industry Nonprofit Organization Management
Experience
Keller Williams January 2013 - February 2013
Sidley Baptist Church September 2011 - February 2012
Orthopedic Surgery Center and Sports Medicine March 2009 - September 2009
McAllen ISD August 2005 - January 2009
Convergys March 2002 - July 2002
Pacific Sunwear November 2000 - May 2002
Saldivar Enterprises September 1999 - December 1999
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Outlook, Microsoft Publisher, Quickbooks, Clerical Work, Problem Solving, Call Center, Customer Service, Substitute Teaching, Organization, Bilingual, Administrative Office..., Windows, Navica
Education
Kaplan College 2008 — 2009
Certified Medical Assistant, Medical/Clinical Assistant
South Texas College 2003 — 2007
Education
James Nikki Rowe High School 1995 — 1999
Diploma
Keller Williams January 2013 - February 2013
Sidley Baptist Church September 2011 - February 2012
Orthopedic Surgery Center and Sports Medicine March 2009 - September 2009
McAllen ISD August 2005 - January 2009
Convergys March 2002 - July 2002
Pacific Sunwear November 2000 - May 2002
Saldivar Enterprises September 1999 - December 1999
Skills
Microsoft Word, Microsoft Office, Microsoft Excel, Outlook, Microsoft Publisher, Quickbooks, Clerical Work, Problem Solving, Call Center, Customer Service, Substitute Teaching, Organization, Bilingual, Administrative Office..., Windows, Navica
Education
Kaplan College 2008 — 2009
Certified Medical Assistant, Medical/Clinical Assistant
South Texas College 2003 — 2007
Education
James Nikki Rowe High School 1995 — 1999
Diploma
Brittany Rice Brittany Rice's Convergys Experience 2009 - 2012
Job Claims Generalist Associate at Progressive Insurance
Industry Professional Training & Coaching
Experience
Progressive Insurance February 2012 - Present
Convergys 2009 - 2012
Skills
Training, Instructor-led Training, Training Facilitation, Coaching, Instructional Design, Curriculum Development, Curriculum Design, Performance Management, Direct Sales, Project Management, Continuous Improvement, Continuing Education, Career Development, Customer Service, Higher Education, Innovation, Knowledge Management, Key Performance..., Leadership, Microsoft Office, Social Networking, Problem Solving, Strategic Planning, Quality Auditing, Writing
Education
Southern Illinois University, Carbondale 2005 — 2009
Bachelor of Science (BS), Health/Health Care Administration/Management
Progressive Insurance February 2012 - Present
Convergys 2009 - 2012
Skills
Training, Instructor-led Training, Training Facilitation, Coaching, Instructional Design, Curriculum Development, Curriculum Design, Performance Management, Direct Sales, Project Management, Continuous Improvement, Continuing Education, Career Development, Customer Service, Higher Education, Innovation, Knowledge Management, Key Performance..., Leadership, Microsoft Office, Social Networking, Problem Solving, Strategic Planning, Quality Auditing, Writing
Education
Southern Illinois University, Carbondale 2005 — 2009
Bachelor of Science (BS), Health/Health Care Administration/Management
Amaya Navarro Amaya Navarro's Convergys Experience November 2008 - November 2009
Job Junior SAP Programmer Analyst
Industry Information Technology and Services
Experience
ATB Financial August 2013 - Present
Travelodge Calgary University February 2010 - August 2013
Convergys November 2008 - November 2009
Bookland August 2007 - October 2008
Firkin Pub December 2006 - April 2007
Holiday Inn Express March 2006 - September 2006
Kilkenny Irish Pub April 2003 - July 2006
Rogers Video July 2002 - April 2003
Earls Restaurants August 1999 - June 2002
Skills
Call Centers, Windows 7, Customer Service, Technical Support, Customer Satisfaction, Troubleshooting, Management, Microsoft Office, Security
Education
Athabasca University 2012 — 2014
Bachelor of Science - Computer and Information Systems
Southern Alberta Institute of Technology 2010 — 2012
Information Technology (Software Development Major)
Southern Alberta Institute of Technology Calgary 1998 — 2000
Diploma, Hotel & Restaurant Management
ATB Financial August 2013 - Present
Travelodge Calgary University February 2010 - August 2013
Convergys November 2008 - November 2009
Bookland August 2007 - October 2008
Firkin Pub December 2006 - April 2007
Holiday Inn Express March 2006 - September 2006
Kilkenny Irish Pub April 2003 - July 2006
Rogers Video July 2002 - April 2003
Earls Restaurants August 1999 - June 2002
Skills
Call Centers, Windows 7, Customer Service, Technical Support, Customer Satisfaction, Troubleshooting, Management, Microsoft Office, Security
Education
Athabasca University 2012 — 2014
Bachelor of Science - Computer and Information Systems
Southern Alberta Institute of Technology 2010 — 2012
Information Technology (Software Development Major)
Southern Alberta Institute of Technology Calgary 1998 — 2000
Diploma, Hotel & Restaurant Management
Anthony & TiShara Hill Anthony & TiShara Hill's Convergys Experience October 2007 - February 2009
Job Coordinator
Industry Health, Wellness and Fitness
Experience
Ardyss International August 2009 - Present
Aldine ISD August 2002 - Present
Convergys October 2007 - February 2009
Education
Lone Star College 2009 — 2011
Education
Southeastern Oklahoma State University 1997 — 2002
Bachlors of Art, Education
Grayson County College 1998 — 1999
Business Management
Ardyss International August 2009 - Present
Aldine ISD August 2002 - Present
Convergys October 2007 - February 2009
Education
Lone Star College 2009 — 2011
Education
Southeastern Oklahoma State University 1997 — 2002
Bachlors of Art, Education
Grayson County College 1998 — 1999
Business Management
Nataya Dozier Nataya Dozier's Convergys Experience August 2010 - December 2010
Job Independent Business Owner at Radical Dimensions
Industry Marketing and Advertising
Experience
Radical Dimensions September 2013 - Present
Wells Fargo May 2013 - August 2013
VXI Global Solutions, Inc March 2010 - November 2011
Convergys August 2010 - December 2010
FLATWIRELESS, LLC D/B/A CLEARTALK August 2008 - August 2009
Cato Corporation April 2008 - June 2008
Skills
Customer Service, Communication, Sales, Marketing, Account Management, Learning Quickly, Computers, Promoting, Strategic Thinking, Increasing Sales Revenue
Education
South Plains College 2012 — 2014
Texas Education Agency 2008 — 2008
High School Equivalency
Radical Dimensions September 2013 - Present
Wells Fargo May 2013 - August 2013
VXI Global Solutions, Inc March 2010 - November 2011
Convergys August 2010 - December 2010
FLATWIRELESS, LLC D/B/A CLEARTALK August 2008 - August 2009
Cato Corporation April 2008 - June 2008
Skills
Customer Service, Communication, Sales, Marketing, Account Management, Learning Quickly, Computers, Promoting, Strategic Thinking, Increasing Sales Revenue
Education
South Plains College 2012 — 2014
Texas Education Agency 2008 — 2008
High School Equivalency
Siera Tellis Siera Tellis's Convergys Experience June 2010 - August 2010
Job Loyal and Ambitious leader
Industry Public Relations and Communications
Experience
Second Street: Contests & Promotions June 2013 - Present
Massage Luxe May 2013 - Present
Rays of Kelso September 2012 - May 2013
The Crossroads Newspaper July 2012 - December 2012
University Directories May 2012 - August 2012
Macy's November 2011 - May 2012
Convergys June 2010 - August 2010
Skills
Marketing Communications, Photoshop, PowerPoint, Problem Solving, Strategic Planning, Marketing Strategy, Social Media Marketing, Sales, Microsoft Excel, Windows, Creative Writing, Customer Service, Graphic Design, Social Networking, Marketing Research, Social Media, Facebook, Event Planning, Microsoft Word, Public Speaking, Blogging, Teamwork, Microsoft Office, Public Relations, Time Management, Press Releases, Retail, Research, Customer Satisfaction, Leadership, Adobe Creative Suite, InDesign, Media Relations, Nonprofits, Mac, Internal Communications
Education
Southeast Missouri State University 2007 — 2012
Bachelor's degree, Public Relations, Advertising, and Applied Communication
Rockwood Summit High School 2003 — 2007
High School Diploma
Second Street: Contests & Promotions June 2013 - Present
Massage Luxe May 2013 - Present
Rays of Kelso September 2012 - May 2013
The Crossroads Newspaper July 2012 - December 2012
University Directories May 2012 - August 2012
Macy's November 2011 - May 2012
Convergys June 2010 - August 2010
Skills
Marketing Communications, Photoshop, PowerPoint, Problem Solving, Strategic Planning, Marketing Strategy, Social Media Marketing, Sales, Microsoft Excel, Windows, Creative Writing, Customer Service, Graphic Design, Social Networking, Marketing Research, Social Media, Facebook, Event Planning, Microsoft Word, Public Speaking, Blogging, Teamwork, Microsoft Office, Public Relations, Time Management, Press Releases, Retail, Research, Customer Satisfaction, Leadership, Adobe Creative Suite, InDesign, Media Relations, Nonprofits, Mac, Internal Communications
Education
Southeast Missouri State University 2007 — 2012
Bachelor's degree, Public Relations, Advertising, and Applied Communication
Rockwood Summit High School 2003 — 2007
High School Diploma
Kevin Eubanks Kevin Eubanks's Convergys Experience August 2011 - January 2012
Job Professional
Industry Construction
Experience
Self-employed 2012 - Present
Convergys August 2011 - January 2012
VXI Globle Solutions July 2010 - July 2011
Skills
Company Presentations, Account Management, Sales Management, Operations Management, CEOs, Customer Service, Contractors, Materials Management, Business Intelligence, Building Relationships, Team Management
Education
Texas Tech University 2004 — 2004
South Plains College 2003 — 2003
Self-employed 2012 - Present
Convergys August 2011 - January 2012
VXI Globle Solutions July 2010 - July 2011
Skills
Company Presentations, Account Management, Sales Management, Operations Management, CEOs, Customer Service, Contractors, Materials Management, Business Intelligence, Building Relationships, Team Management
Education
Texas Tech University 2004 — 2004
South Plains College 2003 — 2003
Aamer Sharif Aamer Sharif's Convergys Experience December 2003 - August 2005
Job Director, Alberta Corp: Project Management Services PMO: TELUS
Industry Telecommunications
Experience
TELUS July 2012 - Present
Scotiabank June 2012 - July 2012
Faysal Bank January 2011 - August 2011
Royal Bank of Scotland / ABN AMRO July 2007 - July 2011
ABN AMRO Bank N.V. July 2007 - July 2009
Director Operations-Alt Source Communications May 2006 - March 2007
S&P Consulting, USA / Bangkok, Thailand August 2005 - March 2006
Convergys December 2003 - August 2005
Convergys August 2000 - December 2003
Convergys August 1999 - August 2000
Skills
Call Center, Customer Satisfaction, IVR, Cross Selling, Inbound, Business Management, Customer Service, Customer Experience, Team Management, Customer Retention, Team Building, Sales Management, Forecasting, Operations Management, Change Management, Vendor Management, People Management, Performance Management, Coaching, BPO, Process Improvement, Outsourcing, Inbound Marketing, Management, Call Centers, Portfolio Management, Time Management, MIS, Service Delivery, CRM, Analysis, Strategy, Banking, Networking, Risk Management, Training, Credit, Leadership, Business Analysis, Relationship Management, Team Leadership, Telecommunications, Project Management, Sales
Education
Southern Illinois University, Edwardsville
MPA, Public Administration
Southern Illinois University, Edwardsville
BS, Marketing
Karachi Grammar School
Karachi Grammar School
TELUS July 2012 - Present
Scotiabank June 2012 - July 2012
Faysal Bank January 2011 - August 2011
Royal Bank of Scotland / ABN AMRO July 2007 - July 2011
ABN AMRO Bank N.V. July 2007 - July 2009
Director Operations-Alt Source Communications May 2006 - March 2007
S&P Consulting, USA / Bangkok, Thailand August 2005 - March 2006
Convergys December 2003 - August 2005
Convergys August 2000 - December 2003
Convergys August 1999 - August 2000
Skills
Call Center, Customer Satisfaction, IVR, Cross Selling, Inbound, Business Management, Customer Service, Customer Experience, Team Management, Customer Retention, Team Building, Sales Management, Forecasting, Operations Management, Change Management, Vendor Management, People Management, Performance Management, Coaching, BPO, Process Improvement, Outsourcing, Inbound Marketing, Management, Call Centers, Portfolio Management, Time Management, MIS, Service Delivery, CRM, Analysis, Strategy, Banking, Networking, Risk Management, Training, Credit, Leadership, Business Analysis, Relationship Management, Team Leadership, Telecommunications, Project Management, Sales
Education
Southern Illinois University, Edwardsville
MPA, Public Administration
Southern Illinois University, Edwardsville
BS, Marketing
Karachi Grammar School
Karachi Grammar School
Kristina Winger Kristina Winger's Convergys Experience June 2013 - March 2014
Job Graphic Designer
Industry Graphic Design
Experience
Convergys June 2013 - March 2014
Macy's August 2012 - April 2013
Macy's October 2011 - August 2012
PROformance Signs and Graphics July 2011 - August 2011
Southern Illinois University August 2009 - May 2011
Walmart November 2005 - August 2009
Skills
Student Affairs, Adobe Creative Suite, Student Development, Graphic Design, Web Design, Illustrator, Photoshop, InDesign, Event Planning, Social Networking, Social Media, Facebook, Public Speaking, Mac, Photography, PowerPoint, Creative Writing, Final Cut Pro, Advertising, Dreamweaver, Digital Photography, Logo Design, Video Editing, Editing, Microsoft Office, Customer Service, Social Media Marketing
Education
Southern Illinois University, Carbondale 2009 — 2012
BFA, Art
Southwestern Illinois College 2006 — 2009
Associate of Applied Science, Web Design
Convergys June 2013 - March 2014
Macy's August 2012 - April 2013
Macy's October 2011 - August 2012
PROformance Signs and Graphics July 2011 - August 2011
Southern Illinois University August 2009 - May 2011
Walmart November 2005 - August 2009
Skills
Student Affairs, Adobe Creative Suite, Student Development, Graphic Design, Web Design, Illustrator, Photoshop, InDesign, Event Planning, Social Networking, Social Media, Facebook, Public Speaking, Mac, Photography, PowerPoint, Creative Writing, Final Cut Pro, Advertising, Dreamweaver, Digital Photography, Logo Design, Video Editing, Editing, Microsoft Office, Customer Service, Social Media Marketing
Education
Southern Illinois University, Carbondale 2009 — 2012
BFA, Art
Southwestern Illinois College 2006 — 2009
Associate of Applied Science, Web Design
Kerry Matthews Kerry Matthews's Convergys Experience December 2006 - March 2007
Job Student at University of Central Oklahoma
Industry Fund-Raising
Experience
Corporate Soiree Network Group December 2007 - Present
City National Bank & Trust March 2007 - November 2007
Convergy's December 2006 - March 2007
Skills
Microsoft Office, Viral Marketing, Retail Sales
Education
University of Central Oklahoma 2007 — 2014
International Business, Business Administration
Southern Nazarene University 2006 — 2006
Corporate Soiree Network Group December 2007 - Present
City National Bank & Trust March 2007 - November 2007
Convergy's December 2006 - March 2007
Skills
Microsoft Office, Viral Marketing, Retail Sales
Education
University of Central Oklahoma 2007 — 2014
International Business, Business Administration
Southern Nazarene University 2006 — 2006
Brandon Poduska Brandon Poduska's Convergys Experience May 1999 - August 2005
Job Director Business Development at Demonstrators Direct
Industry Staffing and Recruiting
Experience
Demonstrators Direct November 2013 - Present
Utah Valley University August 2013 - Present
Blatter & Associates, L.C. April 2009 - November 2013
Survey Sampling International September 2011 - March 2012
Survey Sampling International January 2011 - October 2011
Convergys May 1999 - August 2005
The Princeton Review 2004 - 2005
Skills
Data Analysis, Project Management, Analytics, Management, CRM, Strategy, Leadership, Team Leadership, Business Development, Databases, Business Analysis, Vendor Management, Cross-functional Team..., Marketing Strategy, Program Management, SQL, Software Project..., Process Improvement, Product Management, Online Research, Account Management, Marketing Research, Quantitative Research
Education
Southern Methodist University Dedman School of Law 2005 — 2008
J.D., Intellectual Property and Income Taxation
Brigham Young University 1995 — 1999
B.A., Philosophy, Pre-Medicine
Demonstrators Direct November 2013 - Present
Utah Valley University August 2013 - Present
Blatter & Associates, L.C. April 2009 - November 2013
Survey Sampling International September 2011 - March 2012
Survey Sampling International January 2011 - October 2011
Convergys May 1999 - August 2005
The Princeton Review 2004 - 2005
Skills
Data Analysis, Project Management, Analytics, Management, CRM, Strategy, Leadership, Team Leadership, Business Development, Databases, Business Analysis, Vendor Management, Cross-functional Team..., Marketing Strategy, Program Management, SQL, Software Project..., Process Improvement, Product Management, Online Research, Account Management, Marketing Research, Quantitative Research
Education
Southern Methodist University Dedman School of Law 2005 — 2008
J.D., Intellectual Property and Income Taxation
Brigham Young University 1995 — 1999
B.A., Philosophy, Pre-Medicine
Tunji Lewis Tunji Lewis's Convergys Experience May 2010 - December 2010
Job Medical Practice Professional
Industry Medical Practice
Experience
Convergys May 2010 - December 2010
Platinum Group August 2005 - March 2010
Skills
Computer Hardware, Customer Service, Event Management, Computer Maintenance
Education
St. Louis Community College 2011 — 2011
Certifaction, Medical Information Intake Specialist
Southern Illinois University, Carbondale 1997 — 2003
Candidate for Bachelors 2012, Marketing
Convergys May 2010 - December 2010
Platinum Group August 2005 - March 2010
Skills
Computer Hardware, Customer Service, Event Management, Computer Maintenance
Education
St. Louis Community College 2011 — 2011
Certifaction, Medical Information Intake Specialist
Southern Illinois University, Carbondale 1997 — 2003
Candidate for Bachelors 2012, Marketing
Keith Cattani Keith Cattani's Convergys Experience 1998 - 2001
Job Retired
Industry Hospital & Health Care
Experience
Currently Retired May 2011 - Present
Barnes-Jewish Hospital July 2001 - May 2011
Convergys 1998 - 2001
Maritz 1996 - 1998
Grandy's, Inc. 1982 - 1988
Burger Chef 1975 - 1980
Education
Southern Illinois University, Edwardsville 1967 — 1972
Currently Retired May 2011 - Present
Barnes-Jewish Hospital July 2001 - May 2011
Convergys 1998 - 2001
Maritz 1996 - 1998
Grandy's, Inc. 1982 - 1988
Burger Chef 1975 - 1980
Education
Southern Illinois University, Edwardsville 1967 — 1972
J Sabrina Simmons J Sabrina Simmons's Convergys Experience August 2003 - August 2010
Job Global Human Resources l Organizational Leadership l Business Solutions Consultant
Industry Human Resources
Experience
The Limits Off Group May 2009 - Present
Convergys August 2003 - August 2010
Florida Blue October 1989 - December 2002
Skills
Leadership Development, Vendor Management, Coaching, Executive Coaching, Performance Management, Change Management, Management Consulting, Program Management, Talent Management, Employee Relations, Leadership, Training, Strategy, Human Resources, Consulting, Business Development, Process Improvement, Management, Outsourcing, Organizational..., CRM, Team Building, Employee Engagement, Operations Management, Analysis, Public Speaking, Project Management, Strategic Planning
Education
Nova Southeastern University 2011 — 2016
Doctor of Education (Ed.D.), Organizational Leadership
Webster University 2000 — 2002
Masters, Human Resources Management and Human Resources Developement
Southern Illinois University, Carbondale
BS, Education and Development
The Limits Off Group May 2009 - Present
Convergys August 2003 - August 2010
Florida Blue October 1989 - December 2002
Skills
Leadership Development, Vendor Management, Coaching, Executive Coaching, Performance Management, Change Management, Management Consulting, Program Management, Talent Management, Employee Relations, Leadership, Training, Strategy, Human Resources, Consulting, Business Development, Process Improvement, Management, Outsourcing, Organizational..., CRM, Team Building, Employee Engagement, Operations Management, Analysis, Public Speaking, Project Management, Strategic Planning
Education
Nova Southeastern University 2011 — 2016
Doctor of Education (Ed.D.), Organizational Leadership
Webster University 2000 — 2002
Masters, Human Resources Management and Human Resources Developement
Southern Illinois University, Carbondale
BS, Education and Development
Austin Andrews's Convergys Experience June 2010 - June 2011
Job Student at South Plains College
Industry Telecommunications
Experience
Suddenlink Communications October 2013 - June 2014
Texas Electric Cooperatives January 2013 - October 2013
Convergys June 2010 - June 2011
Papa John's International October 2008 - May 2010
Skills
Customer Satisfaction, Technical Support
Education
South Plains College 2011 — 2016
Associate's degree, Business Administration and Management, General, 3.5 gpa
Coronado High School 2004 — 2007
High School, General Studies, 3.5 gpa
Suddenlink Communications October 2013 - June 2014
Texas Electric Cooperatives January 2013 - October 2013
Convergys June 2010 - June 2011
Papa John's International October 2008 - May 2010
Skills
Customer Satisfaction, Technical Support
Education
South Plains College 2011 — 2016
Associate's degree, Business Administration and Management, General, 3.5 gpa
Coronado High School 2004 — 2007
High School, General Studies, 3.5 gpa
Monica Villegas-Piseno Monica Villegas-Piseno's Convergys Experience June 1998 - January 2000
Job Sales Escalation Specialist at Suddenlink Communications
Industry Telecommunications
Experience
Suddenlink Communications June 2009 - Present
Suddenlink Communications December 2007 - June 2009
Suddenlink Communications March 2007 - November 2007
Suddenlink Communications March 2006 - March 2007
Kidz Kare Inc June 2003 - August 2006
Dillards August 2005 - March 2006
Wells Fargo October 2004 - January 2006
AT&T February 2000 - November 2003
Convergys June 1998 - January 2000
Skills
Broadband, Customer Service, Call Center, Sales, Troubleshooting, Telephony, Team Building, Telecommunications, Marketing, Microsoft Office, Wireless, Microsoft Excel, Windows, Cable Television, PowerPoint, Account Management, Call Centers, Cabling, Sales Operations, Sales Management, Customer Retention, Leadership, Management, Customer Satisfaction, Training
Education
South Plains College 2013 — 2016
Associate's degree, Business Administration and Management, General
Suddenlink Communications June 2009 - Present
Suddenlink Communications December 2007 - June 2009
Suddenlink Communications March 2007 - November 2007
Suddenlink Communications March 2006 - March 2007
Kidz Kare Inc June 2003 - August 2006
Dillards August 2005 - March 2006
Wells Fargo October 2004 - January 2006
AT&T February 2000 - November 2003
Convergys June 1998 - January 2000
Skills
Broadband, Customer Service, Call Center, Sales, Troubleshooting, Telephony, Team Building, Telecommunications, Marketing, Microsoft Office, Wireless, Microsoft Excel, Windows, Cable Television, PowerPoint, Account Management, Call Centers, Cabling, Sales Operations, Sales Management, Customer Retention, Leadership, Management, Customer Satisfaction, Training
Education
South Plains College 2013 — 2016
Associate's degree, Business Administration and Management, General
Bailey Dominick Bailey Dominick's Convergys Experience March 2010 - June 2010
Job Veteran Caregiver at Self Employed
Industry Mental Health Care
Experience
Self Employed August 2014 - Present
180 Vape July 2013 - August 2014
Red Raider Wrecker June 2012 - July 2013
Papa Johns August 2011 - June 2012
City of Lubbock June 2011 - August 2011
Reese Golf Course January 2011 - April 2011
Earthbound Trading Company July 2010 - October 2010
Convergys March 2010 - June 2010
Papa Johns August 2009 - March 2010
City of Lubbock June 2009 - August 2009
Skills
Customer Service, Telephone Skills, Sales, Management, Team Building, Inventory Management, Answering Phones, Phone Etiquette, Customer Experience, Microsoft Word, Microsoft Excel, Customer Satisfaction, Time Management, PowerPoint, Detail-oriented
Education
South Plains College 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Accounting
Lubbock High School 2005 — 2008
Diploma
Self Employed August 2014 - Present
180 Vape July 2013 - August 2014
Red Raider Wrecker June 2012 - July 2013
Papa Johns August 2011 - June 2012
City of Lubbock June 2011 - August 2011
Reese Golf Course January 2011 - April 2011
Earthbound Trading Company July 2010 - October 2010
Convergys March 2010 - June 2010
Papa Johns August 2009 - March 2010
City of Lubbock June 2009 - August 2009
Skills
Customer Service, Telephone Skills, Sales, Management, Team Building, Inventory Management, Answering Phones, Phone Etiquette, Customer Experience, Microsoft Word, Microsoft Excel, Customer Satisfaction, Time Management, PowerPoint, Detail-oriented
Education
South Plains College 2011 — 2012
Associate of Arts and Sciences (A.A.S.), Accounting
Lubbock High School 2005 — 2008
Diploma
Justin Rittenhouse Justin Rittenhouse's Convergys Experience March 2000 - June 2003
Job Software Developer
Industry Computer Software
Experience
Conperio Technology Solutions August 2014 - Present
AppointLink October 2013 - August 2014
Champion Waterproofing June 2003 - November 2009
Convergys March 2000 - June 2003
Skills
Communication, Teamwork, C#, .NET, Programming, Full Life Cycle..., Software Development, JavaScript, AngularJS, HTML 5, HTML, CSS, Problem Solving, jQuery, jQuery UI, Efficiency, CSS3, SQL, Team Leadership, HTML5, Microsoft SQL Server, C++, Project Management, Visual Basic, Visual Studio
Education
Southern Illinois University, Edwardsville 2010 — 2013
Bachelor of Arts (B.A.), Computer Science, Junior
Conperio Technology Solutions August 2014 - Present
AppointLink October 2013 - August 2014
Champion Waterproofing June 2003 - November 2009
Convergys March 2000 - June 2003
Skills
Communication, Teamwork, C#, .NET, Programming, Full Life Cycle..., Software Development, JavaScript, AngularJS, HTML 5, HTML, CSS, Problem Solving, jQuery, jQuery UI, Efficiency, CSS3, SQL, Team Leadership, HTML5, Microsoft SQL Server, C++, Project Management, Visual Basic, Visual Studio
Education
Southern Illinois University, Edwardsville 2010 — 2013
Bachelor of Arts (B.A.), Computer Science, Junior
Celina Turner's Convergys Experience June 2000 - September 2003
Job Business Office Specialist
Industry Higher Education
Experience
Kaplan College September 2009 - July 2014
Wells Fargo November 2005 - January 2010
Movie Gallery May 2005 - November 2005
United Supermarkets October 2004 - May 2005
Cingular Wireless September 2003 - September 2004
Convergys June 2000 - September 2003
Skills
Student Affairs, Admissions, Higher Education, Enrollment Management, Student Financial Aid, Medical Terminology, Data Entry, Adult Education, Student Recruiting, CampusVue, Resume Writing, Microsoft Word, Outlook, PowerPoint, Microsoft Excel, Financial Services, Loan Origination, Home Equity Loans, Student Loans, Loan Servicing, Retail Banking, Branch Banking, Bank Reconciliation, Personal Finance, Direct Sales, Outbound Marketing, Telecommunications, Telemarketing, Money Management, Cash Handling Experience, Teller Operations, Marketing for Small..., Bookkeeping, 10 Key, Retaining Customers, Filing, Acceptance Testing, Proctoring, Telephone Skills, Campus, Appointment Scheduling
Education
South Plains College 2012 — 2016
Brownfield High School 1996 — 2000
Kaplan College September 2009 - July 2014
Wells Fargo November 2005 - January 2010
Movie Gallery May 2005 - November 2005
United Supermarkets October 2004 - May 2005
Cingular Wireless September 2003 - September 2004
Convergys June 2000 - September 2003
Skills
Student Affairs, Admissions, Higher Education, Enrollment Management, Student Financial Aid, Medical Terminology, Data Entry, Adult Education, Student Recruiting, CampusVue, Resume Writing, Microsoft Word, Outlook, PowerPoint, Microsoft Excel, Financial Services, Loan Origination, Home Equity Loans, Student Loans, Loan Servicing, Retail Banking, Branch Banking, Bank Reconciliation, Personal Finance, Direct Sales, Outbound Marketing, Telecommunications, Telemarketing, Money Management, Cash Handling Experience, Teller Operations, Marketing for Small..., Bookkeeping, 10 Key, Retaining Customers, Filing, Acceptance Testing, Proctoring, Telephone Skills, Campus, Appointment Scheduling
Education
South Plains College 2012 — 2016
Brownfield High School 1996 — 2000
Timothy Pace Timothy Pace's Convergys Experience November 2013 - December 2013
Job Staff Assistant II
Industry Information Technology and Services
Experience
University of Oklahoma October 2014 - Present
Tek Systems August 2014 - September 2014
AT&T December 2013 - March 2014
Convergys November 2013 - December 2013
Convergys August 2012 - February 2013
Convergys March 2011 - August 2012
Convergys September 2010 - March 2011
Convergys July 2008 - September 2010
Convergys February 2005 - July 2008
Skills
Customer Service, Microsoft Excel, Outlook, Team Leadership, Operations Management, Program Management, Sales Operations, Team Building, Technical Support
Education
South University 2013 — 2015
Associates Degree in Information Technology
Lexington High School 1986 — 1999
University of Oklahoma October 2014 - Present
Tek Systems August 2014 - September 2014
AT&T December 2013 - March 2014
Convergys November 2013 - December 2013
Convergys August 2012 - February 2013
Convergys March 2011 - August 2012
Convergys September 2010 - March 2011
Convergys July 2008 - September 2010
Convergys February 2005 - July 2008
Skills
Customer Service, Microsoft Excel, Outlook, Team Leadership, Operations Management, Program Management, Sales Operations, Team Building, Technical Support
Education
South University 2013 — 2015
Associates Degree in Information Technology
Lexington High School 1986 — 1999
Christy Green's Convergys Experience December 2003 - September 2007
Job Director, Professional Services Client Programs at Health Language, Inc.
Industry Information Technology and Services
Experience
Health Language, Inc. May 2013 - Present
UDR October 2011 - May 2013
Critigen January 2010 - October 2011
AIMCO September 2007 - January 2010
Convergys December 2003 - September 2007
Corporate Express January 2001 - May 2003
Skills
SDLC, Business Process..., Business Intelligence, Business Analysis, Change Management, Requirements Analysis, Management Consulting, Vendor Management, Software Project..., Integration, Program Management, Process Improvement, Project Portfolio..., Team Building, Professional Services, Business Process, Cloud Computing, Enterprise Architecture, SQL, Analysis, CRM, Leadership, IT Management, SharePoint, ERP, IT Strategy, Visio
Education
Southern Methodist University - Cox School of Business 1989 — 1993
Health Language, Inc. May 2013 - Present
UDR October 2011 - May 2013
Critigen January 2010 - October 2011
AIMCO September 2007 - January 2010
Convergys December 2003 - September 2007
Corporate Express January 2001 - May 2003
Skills
SDLC, Business Process..., Business Intelligence, Business Analysis, Change Management, Requirements Analysis, Management Consulting, Vendor Management, Software Project..., Integration, Program Management, Process Improvement, Project Portfolio..., Team Building, Professional Services, Business Process, Cloud Computing, Enterprise Architecture, SQL, Analysis, CRM, Leadership, IT Management, SharePoint, ERP, IT Strategy, Visio
Education
Southern Methodist University - Cox School of Business 1989 — 1993
Heath Christian Jr. Heath Christian Jr.'s Convergys Experience October 2013 - March 2014
Job Tax Accountant at Charter Communications
Industry Accounting
Experience
Charter Communications January 2015 - Present
Charter Communications March 2014 - January 2015
Convergys October 2013 - March 2014
Convergys July 2013 - October 2013
McDonald's Corporation 2007 - April 2013
Skills
Accounting, Financial Reporting, Microsoft Excel, Auditing, Financial Analysis, Microsoft Office, Tax, Microsoft Word, Financial Accounting, Internal Controls, PowerPoint, Accounts Payable, Budgets, Bookkeeping, Accounts Receivable, Account Reconciliation, General Ledger, Income Tax
Education
Webster University 2015 — 2018
Master of Business Administration (MBA), Accounting and Finance
Southeast Missouri State University - Harrison College of Business 2008 — 2012
BSBA, Accounting
Charter Communications January 2015 - Present
Charter Communications March 2014 - January 2015
Convergys October 2013 - March 2014
Convergys July 2013 - October 2013
McDonald's Corporation 2007 - April 2013
Skills
Accounting, Financial Reporting, Microsoft Excel, Auditing, Financial Analysis, Microsoft Office, Tax, Microsoft Word, Financial Accounting, Internal Controls, PowerPoint, Accounts Payable, Budgets, Bookkeeping, Accounts Receivable, Account Reconciliation, General Ledger, Income Tax
Education
Webster University 2015 — 2018
Master of Business Administration (MBA), Accounting and Finance
Southeast Missouri State University - Harrison College of Business 2008 — 2012
BSBA, Accounting
Mary Ace Robertson-Corr Mary Ace Robertson-Corr's Convergys Experience March 1986 - November 1996
Job Business Development Professional
Industry Telecommunications
Experience
Jacada 2009 - 2010
SpinVox August 2006 - January 2008
EUR Systems August 2005 - August 2006
CTI Group Inc. September 2002 - January 2005
Amdocs June 1999 - September 2002
SAP November 1996 - June 1999
Convergys March 1986 - November 1996
Leading Edge Software 1982 - 1986
Leading Edge Software 1982 - 1986
Skills
Telecommunications, Marketing Strategy, Product Management
Education
Southeast Missouri State University
B.S. in Education
Jacada 2009 - 2010
SpinVox August 2006 - January 2008
EUR Systems August 2005 - August 2006
CTI Group Inc. September 2002 - January 2005
Amdocs June 1999 - September 2002
SAP November 1996 - June 1999
Convergys March 1986 - November 1996
Leading Edge Software 1982 - 1986
Leading Edge Software 1982 - 1986
Skills
Telecommunications, Marketing Strategy, Product Management
Education
Southeast Missouri State University
B.S. in Education
Yvette Zamora Yvette Zamora's Convergys Experience December 2013 - May 2015
Job Apple Tech Support
Industry Consumer Services
Experience
Apple July 2015 - Present
Convergys December 2013 - May 2015
Sodalis Elder Living September 2013 - December 2013
New Life Childrens Treatment Center March 2013 - July 2013
Guitar Center October 2011 - January 2013
Skills
Photography, Marketing, Customer Service, Social Media, Sales, Social Networking, Social Media Marketing, Keyboards, Music, Facebook, Recording, Marketing Communications, Event Planning, Microsoft Office, PowerPoint, Data Entry, Teamwork, Public Relations, Songwriting, Recruiting, Drums, Photoshop, Sales Process, Band, Inventory Management, Salesforce.com, Research, Fundraising, Leadership, Training, Guitar, Time Management, Film, Microsoft Word, Event Management, Microsoft Excel, Public Speaking, Management, Marketing Strategy, Graphic Design, Advertising, Retail, Customer Satisfaction, Strategic Planning, Budgets, Team Building, Online Advertising, Bass, Real Estate, Online Marketing
Education
South Plains College 2004 — 2009
Associate of Arts, Business Administration
Stafford High School 2000 — 2003
High School Diploma
Apple July 2015 - Present
Convergys December 2013 - May 2015
Sodalis Elder Living September 2013 - December 2013
New Life Childrens Treatment Center March 2013 - July 2013
Guitar Center October 2011 - January 2013
Skills
Photography, Marketing, Customer Service, Social Media, Sales, Social Networking, Social Media Marketing, Keyboards, Music, Facebook, Recording, Marketing Communications, Event Planning, Microsoft Office, PowerPoint, Data Entry, Teamwork, Public Relations, Songwriting, Recruiting, Drums, Photoshop, Sales Process, Band, Inventory Management, Salesforce.com, Research, Fundraising, Leadership, Training, Guitar, Time Management, Film, Microsoft Word, Event Management, Microsoft Excel, Public Speaking, Management, Marketing Strategy, Graphic Design, Advertising, Retail, Customer Satisfaction, Strategic Planning, Budgets, Team Building, Online Advertising, Bass, Real Estate, Online Marketing
Education
South Plains College 2004 — 2009
Associate of Arts, Business Administration
Stafford High School 2000 — 2003
High School Diploma
Wendy Natalie Zuniga Wendy Natalie Zuniga's Convergys Experience September 2013 - April 2014
Job Studied at Kaplan Career InstituteMcAllen
Industry Hospital & Health Care
Experience
RGV Orthodontics by Gracie Sturdivant March 2015 - August 2015
Convergys September 2013 - April 2014
Stripes Convenience Stores January 2013 - September 2013
Marshalls May 2011 - March 2013
Skills
Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Microsoft Excel, Sales, Team Building, Cashiering
Education
Kaplan Career Institute-McAllen 2014 — 2015
Dental Assisting/Assistant
South Texas College 2011 — 2013
Health Services/Allied Health/Health Sciences, General
P.S.J.A. North High School 2007 — 2011
High School
RGV Orthodontics by Gracie Sturdivant March 2015 - August 2015
Convergys September 2013 - April 2014
Stripes Convenience Stores January 2013 - September 2013
Marshalls May 2011 - March 2013
Skills
Microsoft Office, Customer Service, Microsoft Word, PowerPoint, Microsoft Excel, Sales, Team Building, Cashiering
Education
Kaplan Career Institute-McAllen 2014 — 2015
Dental Assisting/Assistant
South Texas College 2011 — 2013
Health Services/Allied Health/Health Sciences, General
P.S.J.A. North High School 2007 — 2011
High School
Melissa Bettorf Melissa Bettorf's Convergys Experience December 2014 - Present
Job Associate, Talent Acquisition at Convergys
Industry Human Resources
Experience
Convergys December 2014 - Present
Convergys May 2014 - December 2014
Maxim Healthcare Services January 2013 - April 2014
Maxim Healthcare Services May 2012 - January 2013
Best Buy September 2008 - May 2012
Skills
Organization, New Hire Orientations, Communication Skills, Volunteering, Internal Audit, Spanish-Speaking, Client Rapport, Oral & Written..., Critical Thinking, Mac OS X, Windows, Microsoft Office, Office Administration, Customer Service, Recruiting, Healthcare, Management, Interviews, Spanish-speaking, Applicant Tracking..., Training, Human Resources, Temporary Placement, Onboarding, Talent Acquisition, Hiring, HRIS, Hospitals
Education
Southern Illinois University, Edwardsville 2008 — 2012
Bachelor of Science (B.S.), Psychology
Southern Illinois University, Edwardsville 2008 — 2012
Bachelor of Science (B.S.), Spanish Language and Literature
Universidad de Málaga 2011 — 2011
Intensive Spanish Language, Intensive Spanish Language
Convergys December 2014 - Present
Convergys May 2014 - December 2014
Maxim Healthcare Services January 2013 - April 2014
Maxim Healthcare Services May 2012 - January 2013
Best Buy September 2008 - May 2012
Skills
Organization, New Hire Orientations, Communication Skills, Volunteering, Internal Audit, Spanish-Speaking, Client Rapport, Oral & Written..., Critical Thinking, Mac OS X, Windows, Microsoft Office, Office Administration, Customer Service, Recruiting, Healthcare, Management, Interviews, Spanish-speaking, Applicant Tracking..., Training, Human Resources, Temporary Placement, Onboarding, Talent Acquisition, Hiring, HRIS, Hospitals
Education
Southern Illinois University, Edwardsville 2008 — 2012
Bachelor of Science (B.S.), Psychology
Southern Illinois University, Edwardsville 2008 — 2012
Bachelor of Science (B.S.), Spanish Language and Literature
Universidad de Málaga 2011 — 2011
Intensive Spanish Language, Intensive Spanish Language
Alissa Garbi's Convergys Experience October 2008 - June 2009
Job Client Operations Services Specialist, State Street Corporation
Industry Investment Management
Experience
State Street December 2013 - Present
Green Living Projects / LEED Formación 2011 - 2011
Blue Springs School District 2010 - 2011
Convergys October 2008 - June 2009
Nike March 2006 - March 2008
Skills
Strategic Planning, Project Management, Microsoft Office, Editing, Market Research, PowerPoint, Leadership, Customer Service, Business Development, Sales, Spanish, Event Planning, Social Networking, Retail, Time Management, Team Leadership, Marketing, Outlook, Teamwork, Social Media Marketing, Data Analysis, Merchandising, Social Media, Coaching, Team Building, Project Planning, Analysis, Training, Public Relations, Microsoft Word
Education
University of Phoenix
Master of Business Administration (M.B.A.)
University of Phoenix 2009 — 2012
BS, Global Business Management
Southern Illinois University, Edwardsville 2005 — 2007
International Business
State Street December 2013 - Present
Green Living Projects / LEED Formación 2011 - 2011
Blue Springs School District 2010 - 2011
Convergys October 2008 - June 2009
Nike March 2006 - March 2008
Skills
Strategic Planning, Project Management, Microsoft Office, Editing, Market Research, PowerPoint, Leadership, Customer Service, Business Development, Sales, Spanish, Event Planning, Social Networking, Retail, Time Management, Team Leadership, Marketing, Outlook, Teamwork, Social Media Marketing, Data Analysis, Merchandising, Social Media, Coaching, Team Building, Project Planning, Analysis, Training, Public Relations, Microsoft Word
Education
University of Phoenix
Master of Business Administration (M.B.A.)
University of Phoenix 2009 — 2012
BS, Global Business Management
Southern Illinois University, Edwardsville 2005 — 2007
International Business
David Archambault David Archambault's Convergys Experience August 2009 - March 2010
Job Assistant Manager at Jack's Premium Car Wash
Industry Logistics and Supply Chain
Experience
Jack Schmitt's Premium Car Wash February 2013 - Present
Integrity Solution Services, Inc. September 2012 - February 2013
Client Services Incorporated October 2011 - August 2012
AT&T Advertising Solutions March 2010 - November 2010
Convergys August 2009 - March 2010
Vesco Logistics, Inc August 2005 - July 2009
Faith Logistics, Inc April 2003 - August 2005
Skills
Budgets, Sales, Leadership, Account Management, Outlook, Program Management, Management, Training, Negotiation, Customer Service, Customer Satisfaction, Microsoft Office, CRM, Sales Management, Microsoft Excel
Education
Southeast Missouri State University 1997 — 2001
Bachelor of Arts, Business Administration
Jack Schmitt's Premium Car Wash February 2013 - Present
Integrity Solution Services, Inc. September 2012 - February 2013
Client Services Incorporated October 2011 - August 2012
AT&T Advertising Solutions March 2010 - November 2010
Convergys August 2009 - March 2010
Vesco Logistics, Inc August 2005 - July 2009
Faith Logistics, Inc April 2003 - August 2005
Skills
Budgets, Sales, Leadership, Account Management, Outlook, Program Management, Management, Training, Negotiation, Customer Service, Customer Satisfaction, Microsoft Office, CRM, Sales Management, Microsoft Excel
Education
Southeast Missouri State University 1997 — 2001
Bachelor of Arts, Business Administration
Cherita Owens's Convergys Experience 2000 - 2005
Job Concession Supervisor at Compass Group North America
Industry Security and Investigations
Experience
I.P.C. B.V. Security Concession SupervisorCompass Group North AmericaAugust 2008 - Present
Convergys 2000 - 2005
Skills
Customer Service, Security
Education
Southeastern Louisiana University 2008 — 2012
B. A, Business
I.P.C. B.V. Security Concession SupervisorCompass Group North AmericaAugust 2008 - Present
Convergys 2000 - 2005
Skills
Customer Service, Security
Education
Southeastern Louisiana University 2008 — 2012
B. A, Business
Tom LeGrone's Convergys Experience April 2005 - May 2007
Job Global Business Communication Advisor
Industry Professional Training & Coaching
Experience
Pearson English Business Solutions September 2010 - Present
ElementK May 2007 - September 2010
Convergys April 2005 - May 2007
YnotLearn 2004 - 2005
SkillsNET Corporation 2002 - 2003
Saba October 2000 - December 2002
Raytheon June 1991 - September 2000
General Dynamics May 1986 - May 1991
Skills
SaaS, Talent Management, Software Sales, International Sales, Enterprise Software, Software Industry, Competition, Leadership Development, Compliance, Learning Management..., Distance Learning, Delivering Technical..., Mobile Learning, Collaboration Solutions, Language Development, International Mobility, Enterprise Fluency, Solution Selling, Management, Leadership, Program Management, Strategy, Sales, CRM
Education
Southern Methodist University - Cox School of Business 1999 — 2001
MBA
University of Florida 1981 — 1986
Bachelor of Science, Engineering
Pearson English Business Solutions September 2010 - Present
ElementK May 2007 - September 2010
Convergys April 2005 - May 2007
YnotLearn 2004 - 2005
SkillsNET Corporation 2002 - 2003
Saba October 2000 - December 2002
Raytheon June 1991 - September 2000
General Dynamics May 1986 - May 1991
Skills
SaaS, Talent Management, Software Sales, International Sales, Enterprise Software, Software Industry, Competition, Leadership Development, Compliance, Learning Management..., Distance Learning, Delivering Technical..., Mobile Learning, Collaboration Solutions, Language Development, International Mobility, Enterprise Fluency, Solution Selling, Management, Leadership, Program Management, Strategy, Sales, CRM
Education
Southern Methodist University - Cox School of Business 1999 — 2001
MBA
University of Florida 1981 — 1986
Bachelor of Science, Engineering
Janelle Amaya Janelle Amaya's Convergys Experience December 1995 - December 2002
Job website developer at Transformation Marketing
Industry Computer Software
Experience
Transformation Marketing January 2014 - Present
Meridian Consulting June 2009 - January 2014
Convergys December 1995 - December 2002
West Telemarketing October 1994 - December 1995
Sitel May 1994 - October 1994
TMI March 1993 - May 1994
Skills
JavaScript
Education
Southeast Community College 1990 — 1991
Associate of Applied Science, Computer Programming
Transformation Marketing January 2014 - Present
Meridian Consulting June 2009 - January 2014
Convergys December 1995 - December 2002
West Telemarketing October 1994 - December 1995
Sitel May 1994 - October 1994
TMI March 1993 - May 1994
Skills
JavaScript
Education
Southeast Community College 1990 — 1991
Associate of Applied Science, Computer Programming
Chad Armbruster Chad Armbruster's Convergys Experience May 2003 - June 2005
Job IT Software Analyst at Electrical Components International
Industry Information Technology and Services
Experience
Electrical Components International October 2011 - Present
Commerce Bank, N.A. June 2005 - October 2011
The Inner Geek January 2008 - December 2008
Steve and DC, LLC October 2005 - August 2006
Convergys May 2003 - June 2005
Southeast Missouri State University January 2000 - January 2003
Southeast Missourian April 1999 - January 2001
Skills
SharePoint, InfoPath, Web Parts, Excel Services, SharePoint Designer, MOSS 2007, WSS 3.0, Workforce Management, .NET, ASP, ASP.NET, Agile Methodologies, Analysis, Active Directory, Business Analysis, C#, CSS, Cisco Technologies, Citrix, Customer Service, Database Design, Document Management, Enterprise Content..., HTML, IIS, Integration, JavaScript, MS Project, Management, Microsoft Office, Microsoft Office..., Microsoft SQL Server, Microsoft Technologies, Portals, Powershell, Program Management, Project Management, Quality Assurance, SQL, SSRS, Software Documentation, System Administration, System Deployment, TFS, Training, Troubleshooting, VB.NET, Vendor Management, Visio, Visual Studio
Education
Southeast Missouri State University 1994 — 2002
Bachelor of Science, General Studies, Music, Creative Writing and Technology
Electrical Components International October 2011 - Present
Commerce Bank, N.A. June 2005 - October 2011
The Inner Geek January 2008 - December 2008
Steve and DC, LLC October 2005 - August 2006
Convergys May 2003 - June 2005
Southeast Missouri State University January 2000 - January 2003
Southeast Missourian April 1999 - January 2001
Skills
SharePoint, InfoPath, Web Parts, Excel Services, SharePoint Designer, MOSS 2007, WSS 3.0, Workforce Management, .NET, ASP, ASP.NET, Agile Methodologies, Analysis, Active Directory, Business Analysis, C#, CSS, Cisco Technologies, Citrix, Customer Service, Database Design, Document Management, Enterprise Content..., HTML, IIS, Integration, JavaScript, MS Project, Management, Microsoft Office, Microsoft Office..., Microsoft SQL Server, Microsoft Technologies, Portals, Powershell, Program Management, Project Management, Quality Assurance, SQL, SSRS, Software Documentation, System Administration, System Deployment, TFS, Training, Troubleshooting, VB.NET, Vendor Management, Visio, Visual Studio
Education
Southeast Missouri State University 1994 — 2002
Bachelor of Science, General Studies, Music, Creative Writing and Technology
Alfonso I Casso Alfonso I Casso's Convergys Experience July 2012 - May 2013
Job Governmental Affairs Consultant
Industry
Experience
Hachar Media Advertising May 2013 - February 2015
Convergys July 2012 - May 2013
United Independent School District February 2012 - May 2012
Texas Office of the Secretary of State March 2004 - October 2009
Texas Comptroller of Public Accounts November 1999 - June 2003
Mercy Regional Medical Center November 1996 - November 1999
City of Laredo June 1994 - June 1998
Bausch & Lomb February 1993 - March 1994
GE Trailer Fleet Services April 1991 - February 1992
Bruni International, Inc. December 1988 - October 1990
Skills
Public Speaking, Teaching, Community Outreach, Government, Public Policy, Event Planning, Editing, Research, Customer Service, Nonprofits, Spanish
Education
Texas A&M International University 1980 — 1981
MBA, International Trade
Southern Methodist University 1977 — 1980
BA, English
Hachar Media Advertising May 2013 - February 2015
Convergys July 2012 - May 2013
United Independent School District February 2012 - May 2012
Texas Office of the Secretary of State March 2004 - October 2009
Texas Comptroller of Public Accounts November 1999 - June 2003
Mercy Regional Medical Center November 1996 - November 1999
City of Laredo June 1994 - June 1998
Bausch & Lomb February 1993 - March 1994
GE Trailer Fleet Services April 1991 - February 1992
Bruni International, Inc. December 1988 - October 1990
Skills
Public Speaking, Teaching, Community Outreach, Government, Public Policy, Event Planning, Editing, Research, Customer Service, Nonprofits, Spanish
Education
Texas A&M International University 1980 — 1981
MBA, International Trade
Southern Methodist University 1977 — 1980
BA, English
Jeff Ditzler Jeff Ditzler's Convergys Experience 2011 - 2013
Job 2015, New Opportunities Needed!
Industry Plastics
Experience
in Nebraska January 2015 - Present
Convergys 2011 - 2013
FIBRENEW of Lake Norman December 2009 - August 2010
BNI 2009 - 2010
Irwin Industrial Tool - A Newell Rubbermaid company 2003 - February 2009
IRWIN Industrial Tools, A Newell-Rubbermaid Company 2002 - February 2009
Newell Rubbermaid 2002 - February 2009
Irwin Industrial Tool May 1998 - February 2009
Newell Rubbermaid Inc 1998 - February 2009
BernzOmatic, Division of IRWIN Industrial Tool April 2007 - December 2007
Skills
Product Development, Manufacturing, Product Design, Product Management, Cross-functional Team..., Engineering, Project Management, Team Building, Injection Molding, Plastics, Machine Tools, Strategic Planning, Consumer Products, Marketing, P&L Management, Management, Lean Manufacturing, Supply Chain, Continuous Improvement, Six Sigma, R&D, Process Engineering, Kaizen
Education
Southeast Community College 1967 — 1969
Associate Degree, Mechanical Engineering
in Nebraska January 2015 - Present
Convergys 2011 - 2013
FIBRENEW of Lake Norman December 2009 - August 2010
BNI 2009 - 2010
Irwin Industrial Tool - A Newell Rubbermaid company 2003 - February 2009
IRWIN Industrial Tools, A Newell-Rubbermaid Company 2002 - February 2009
Newell Rubbermaid 2002 - February 2009
Irwin Industrial Tool May 1998 - February 2009
Newell Rubbermaid Inc 1998 - February 2009
BernzOmatic, Division of IRWIN Industrial Tool April 2007 - December 2007
Skills
Product Development, Manufacturing, Product Design, Product Management, Cross-functional Team..., Engineering, Project Management, Team Building, Injection Molding, Plastics, Machine Tools, Strategic Planning, Consumer Products, Marketing, P&L Management, Management, Lean Manufacturing, Supply Chain, Continuous Improvement, Six Sigma, R&D, Process Engineering, Kaizen
Education
Southeast Community College 1967 — 1969
Associate Degree, Mechanical Engineering
Joe Scholz's Convergys Experience February 2006 - May 2007
Job
Industry Insurance
Experience
Asurion May 2007 - Present
Convergys February 2006 - May 2007
Startek, Inc April 2004 - February 2006
Skills
Process Improvement, Human Resources, HRIS, Recruiting, Training, Employee Benefits, Analysis, Call Centers, Deferred Compensation, Budgets, Performance Management, Forecasting, PeopleSoft, Program Management, Employee Relations, Management
Education
Southern Illinois University, Carbondale 1991 — 1994
Asurion May 2007 - Present
Convergys February 2006 - May 2007
Startek, Inc April 2004 - February 2006
Skills
Process Improvement, Human Resources, HRIS, Recruiting, Training, Employee Benefits, Analysis, Call Centers, Deferred Compensation, Budgets, Performance Management, Forecasting, PeopleSoft, Program Management, Employee Relations, Management
Education
Southern Illinois University, Carbondale 1991 — 1994
Mary Helen Alvey's Convergys Experience August 2004 - November 2005
Job Owner at It's Logical, Designer of Interactive Medical Education and Sales Training
Industry Medical Devices
Experience
It's Logical, LLC August 2013 - Present
CMS Solutions, LLC January 2012 - July 2013
Independent Contractor July 2007 - January 2012
Stereotaxis January 2010 - December 2011
Accelerated Business Results June 2008 - July 2009
Aquent October 2005 - September 2007
Convergys August 2004 - November 2005
Bank of America August 1997 - August 2004
Skills
Learning Management, E-learning Development, Instructional Design, Learning Strategies, Blended Learning..., Training Program..., Multimedia Project..., Learning Management..., Sales Rep Training, Project Management, Corporate Training, Instructor-led Training, Needs Analysis, Technical Writing, Training, Adult Education, Distance Learning, Instructional Technology, Consulting, Content Management, Blended Learning, E-Learning, Employee Training, Learning Styles, Content Development, Leadership, Technical Training, Marketing, Management, Technical Documentation, Hands-on Training, ADDIE, Camtasia, Multimedia, Captivate, Training Delivery
Education
The University of Georgia 1989 — 1993
BS FCS, Family and Consumer Sciences, Early Childhood Education
Southern Illinois University, Edwardsville 1994 — 1997
MSED, Instructional Technology
It's Logical, LLC August 2013 - Present
CMS Solutions, LLC January 2012 - July 2013
Independent Contractor July 2007 - January 2012
Stereotaxis January 2010 - December 2011
Accelerated Business Results June 2008 - July 2009
Aquent October 2005 - September 2007
Convergys August 2004 - November 2005
Bank of America August 1997 - August 2004
Skills
Learning Management, E-learning Development, Instructional Design, Learning Strategies, Blended Learning..., Training Program..., Multimedia Project..., Learning Management..., Sales Rep Training, Project Management, Corporate Training, Instructor-led Training, Needs Analysis, Technical Writing, Training, Adult Education, Distance Learning, Instructional Technology, Consulting, Content Management, Blended Learning, E-Learning, Employee Training, Learning Styles, Content Development, Leadership, Technical Training, Marketing, Management, Technical Documentation, Hands-on Training, ADDIE, Camtasia, Multimedia, Captivate, Training Delivery
Education
The University of Georgia 1989 — 1993
BS FCS, Family and Consumer Sciences, Early Childhood Education
Southern Illinois University, Edwardsville 1994 — 1997
MSED, Instructional Technology
Pat Kostal's Convergys Experience 1994 - 2004
Job Vice President of Application Development
Industry Information Technology and Services
Experience
First National Bank of Omaha October 2011 - Present
First National Bank of Omaha 2003 - January 2011
First National Bank 2003 - 2010
Convergys 1994 - 2004
FirsTier Bank 1992 - 1994
Education
University of Nebraska-Lincoln 1984 — 1991
Southeast Community College
First National Bank of Omaha October 2011 - Present
First National Bank of Omaha 2003 - January 2011
First National Bank 2003 - 2010
Convergys 1994 - 2004
FirsTier Bank 1992 - 1994
Education
University of Nebraska-Lincoln 1984 — 1991
Southeast Community College
Taz Islam's Convergys Experience 1995 - 2000
Job Solution Architect / IT Analyst
Industry Telecommunications
Experience
Sabre Corporation April 2013 - December 2013
Travelocity 2010 - 2013
Travelocity 2006 - 2010
Travelocity 2002 - 2006
Nortel Networks 2000 - 2001
Convergys 1995 - 2000
Skills
Agile Methodologies, Software Development, SQL, Requirements Analysis, IVR, Integration, Java, XML, Scrum, Software Engineering, Software Project..., Web Services, SDLC, Solution Architecture, Unix, Troubleshooting, Testing, Systems Analysis, Project Management, Subversion, CTI, Genesys, Programming
Education
Southeastern Oklahoma State University
Bachelor of Science (B.S.)
Sabre Corporation April 2013 - December 2013
Travelocity 2010 - 2013
Travelocity 2006 - 2010
Travelocity 2002 - 2006
Nortel Networks 2000 - 2001
Convergys 1995 - 2000
Skills
Agile Methodologies, Software Development, SQL, Requirements Analysis, IVR, Integration, Java, XML, Scrum, Software Engineering, Software Project..., Web Services, SDLC, Solution Architecture, Unix, Troubleshooting, Testing, Systems Analysis, Project Management, Subversion, CTI, Genesys, Programming
Education
Southeastern Oklahoma State University
Bachelor of Science (B.S.)
Bobby Hart's Convergys Experience May 2006 - November 2009
Job Business Intelligence Analyst at JP Morgan Chase
Industry Information Technology and Services
Experience
JP Morgan Chase October 2010 - Present
Citi July 2010 - October 2010
Align Networks June 2010 - July 2010
The Energy Authority December 2009 - April 2010
Convergys May 2006 - November 2009
Duval County Public Schools May 2004 - May 2006
United States Navy 1978 - 2002
Skills
PL/SQL, TOAD for Oracle, TOAD for DATA ANALYST, Crystal Reports..., SQL, Oracle SQL, WebIntelligence
Education
Webster University 1999 — 2002
M.A., Computers
Webster University (AT) 1999 — 2002
M.B.A
Southern Illinois University, Carbondale 1993 — 1996
B.S.
JP Morgan Chase October 2010 - Present
Citi July 2010 - October 2010
Align Networks June 2010 - July 2010
The Energy Authority December 2009 - April 2010
Convergys May 2006 - November 2009
Duval County Public Schools May 2004 - May 2006
United States Navy 1978 - 2002
Skills
PL/SQL, TOAD for Oracle, TOAD for DATA ANALYST, Crystal Reports..., SQL, Oracle SQL, WebIntelligence
Education
Webster University 1999 — 2002
M.A., Computers
Webster University (AT) 1999 — 2002
M.B.A
Southern Illinois University, Carbondale 1993 — 1996
B.S.
Chris Behrends's Convergys Experience 1995 - 2002
Job Software Engineer at IPG
Industry Information Technology and Services
Experience
IPG June 2012 - Present
Behr Apps April 2011 - Present
Mid America Computer Corporation February 2002 - June 2012
Convergys 1995 - 2002
Southeast Community College (Milford) July 1994 - June 1995
Skills
Web Services, DB2, XML, COBOL, CICS, JavaScript, VSE, Java, Mainframe, Visual Basic, Micro Focus COBOL, IBM Assembler, SQL, JCL, MVS, VSAM, JSP, JDBC, HTML, Android, SQL Server 2000-2008, IBM Mainframe, MySQL, Tomcat, SharePoint, Expression Web, Eclipse, CSS, SQL Server, Servlets, Visual Studio, J2EE, Windows, Apache, z/OS, EJB, Blackberry, Playbook, iOS development, PhoneGap, jQuery, jQuery Mobile, Xcode, VMware Fusion, Transmit, Amazon Web Services..., Mac OS, Mobile Applications, Google Chrome, SSO
Education
Southeast Community College 1994 — 1995
A.S., Computer Science
IPG June 2012 - Present
Behr Apps April 2011 - Present
Mid America Computer Corporation February 2002 - June 2012
Convergys 1995 - 2002
Southeast Community College (Milford) July 1994 - June 1995
Skills
Web Services, DB2, XML, COBOL, CICS, JavaScript, VSE, Java, Mainframe, Visual Basic, Micro Focus COBOL, IBM Assembler, SQL, JCL, MVS, VSAM, JSP, JDBC, HTML, Android, SQL Server 2000-2008, IBM Mainframe, MySQL, Tomcat, SharePoint, Expression Web, Eclipse, CSS, SQL Server, Servlets, Visual Studio, J2EE, Windows, Apache, z/OS, EJB, Blackberry, Playbook, iOS development, PhoneGap, jQuery, jQuery Mobile, Xcode, VMware Fusion, Transmit, Amazon Web Services..., Mac OS, Mobile Applications, Google Chrome, SSO
Education
Southeast Community College 1994 — 1995
A.S., Computer Science
Greg Goldbarth's Convergys Experience July 2010 - Present
Job Technical Trainer, (Apple)
Industry Professional Training & Coaching
Experience
Convergys July 2010 - Present
Sony Electronics January 1995 - April 2002
Skills
Training, Customer Experience, Team Building, Employee Relations, Call Centers, Microsoft Excel, Microsoft Word, Team Leadership, Coaching, Recruiting, Customer Satisfaction, Performance Management, Business Analysis, Training Delivery, Software Documentation, Quality Assurance, Team Management, Process Improvement, BPO, CRM, Vendor Management, Leadership, Outsourcing, Management, Operations Management, Telecommunications, Program Management, Change Management
Education
Southern Connecticut State University 1977 — 1980
Convergys July 2010 - Present
Sony Electronics January 1995 - April 2002
Skills
Training, Customer Experience, Team Building, Employee Relations, Call Centers, Microsoft Excel, Microsoft Word, Team Leadership, Coaching, Recruiting, Customer Satisfaction, Performance Management, Business Analysis, Training Delivery, Software Documentation, Quality Assurance, Team Management, Process Improvement, BPO, CRM, Vendor Management, Leadership, Outsourcing, Management, Operations Management, Telecommunications, Program Management, Change Management
Education
Southern Connecticut State University 1977 — 1980
Patrick Cawvey's Convergys Experience 2000 - 2005
Job Director of Human Resources and Talent Acquisition
Industry Marketing and Advertising
Experience
Abstrakt Marketing Group July 2011 - Present
RealtimeResults, LLC February 2008 - June 2011
Maritz April 2006 - February 2008
Accent Marketing Services December 2005 - April 2006
Convergys 2000 - 2005
Skills
Employee Benefits, Interviews, Program Management, Coaching, Recruiting, Process Improvement, Sourcing, Lead Generation, Strategic Planning, Sales, Employee Relations, Leadership, Team Building, Employee Engagement, Management, Public Speaking, Training, Time Management, Talent Acquisition, Onboarding, Customer Satisfaction, Marketing, Sales Management, ADP Payroll, Human Resources, Customer Service, Cross-functional Team..., Start-ups, Entrepreneurship, Employment Law, Policy, HR Policies, Microsoft Word, Technical Recruiting, Salesforce.com, Customer Retention, Talent Management, Benefits Administration, Social Media, New Hire Orientations, Leadership Development, System Administration, Business Development, Compensation & Benefit, Deferred Compensation, Social Media Marketing, Organizational..., Enterprise Software, Project Management, New Business Development
Education
Southeast Missouri State University 1989 — 1991
Jefferson College 1986 — 1988
AA, History
Abstrakt Marketing Group July 2011 - Present
RealtimeResults, LLC February 2008 - June 2011
Maritz April 2006 - February 2008
Accent Marketing Services December 2005 - April 2006
Convergys 2000 - 2005
Skills
Employee Benefits, Interviews, Program Management, Coaching, Recruiting, Process Improvement, Sourcing, Lead Generation, Strategic Planning, Sales, Employee Relations, Leadership, Team Building, Employee Engagement, Management, Public Speaking, Training, Time Management, Talent Acquisition, Onboarding, Customer Satisfaction, Marketing, Sales Management, ADP Payroll, Human Resources, Customer Service, Cross-functional Team..., Start-ups, Entrepreneurship, Employment Law, Policy, HR Policies, Microsoft Word, Technical Recruiting, Salesforce.com, Customer Retention, Talent Management, Benefits Administration, Social Media, New Hire Orientations, Leadership Development, System Administration, Business Development, Compensation & Benefit, Deferred Compensation, Social Media Marketing, Organizational..., Enterprise Software, Project Management, New Business Development
Education
Southeast Missouri State University 1989 — 1991
Jefferson College 1986 — 1988
AA, History
Brian Daye's Convergys Experience October 2007 - June 2009
Job Actor, Writer, Director, Voice Talent, Acting Coach
Industry Entertainment
Experience
JTA Talent and Houghton Talent 2004 - Present
Self-Employed Actor -VO artist September 1977 - Present
Talent Link, Inc. 2004 - 2010
Convergys October 2007 - June 2009
Brooks Brothers August 2005 - November 2006
United Way of Central Carolinas June 2001 - February 2005
Sara Lee March 1998 - December 2000
Skills
Social Media, Customer Relations, Voice Over, Film, Television, Theatre, Entertainment, Commercials, Acting, Public Speaking, Writing, Fundraising, Microsoft Office, Leadership, Film Production, Creative Writing, Broadcast, Final Cut Pro, Directing, Drama, Video, Producing, Performing Arts, Stage, Nonprofits, Voice Acting, Video Editing, Video Production
Education
Southern Connecticut State University 1980 — 1985
Bachelor of Science, Corporate Communication/Theatre
JTA Talent and Houghton Talent 2004 - Present
Self-Employed Actor -VO artist September 1977 - Present
Talent Link, Inc. 2004 - 2010
Convergys October 2007 - June 2009
Brooks Brothers August 2005 - November 2006
United Way of Central Carolinas June 2001 - February 2005
Sara Lee March 1998 - December 2000
Skills
Social Media, Customer Relations, Voice Over, Film, Television, Theatre, Entertainment, Commercials, Acting, Public Speaking, Writing, Fundraising, Microsoft Office, Leadership, Film Production, Creative Writing, Broadcast, Final Cut Pro, Directing, Drama, Video, Producing, Performing Arts, Stage, Nonprofits, Voice Acting, Video Editing, Video Production
Education
Southern Connecticut State University 1980 — 1985
Bachelor of Science, Corporate Communication/Theatre
Monica Escamilla's Convergys Experience December 1999 - November 2007
Job Lead Development Manager
Industry Telecommunications
Experience
peer1 hosting a Cogeco company February 2015 - Present
Time Warner Cable Business Class November 2007 - September 2014
Time Warner Cable November 2007 - February 2009
Convergys December 1999 - November 2007
T-Mobile April 2004 - July 2006
Skills
Customer Satisfaction, Direct Sales, Account Management, Sales Management, Customer Experience, VoIP, Managed Services, Cold Calling, Customer Retention, Call Center, Solution Selling, Telephony, Telecommunications, Sales Process, Broadband, Wireless, Customer Service, Selling, Salesforce.com, Sales Operations, Team Leadership, Sales, Call Centers, Ethernet, Networking, Management, Sales Presentations, CRM, Co-location, New Business Development, Business Development, Strategic Partnerships, Vendor Management, Unified Communications, B2B, Product Marketing, Team Building, Product Management, Cross-functional Team..., Lead Generation, Avaya, MPLS, P&L Management, Workforce Management, Strategy, Team Management, Forecasting, Customer Acquisition, T1
Education
The University of Texas-Pan American 2007 — 2009
South Texas College
Business Administration and Management, General
peer1 hosting a Cogeco company February 2015 - Present
Time Warner Cable Business Class November 2007 - September 2014
Time Warner Cable November 2007 - February 2009
Convergys December 1999 - November 2007
T-Mobile April 2004 - July 2006
Skills
Customer Satisfaction, Direct Sales, Account Management, Sales Management, Customer Experience, VoIP, Managed Services, Cold Calling, Customer Retention, Call Center, Solution Selling, Telephony, Telecommunications, Sales Process, Broadband, Wireless, Customer Service, Selling, Salesforce.com, Sales Operations, Team Leadership, Sales, Call Centers, Ethernet, Networking, Management, Sales Presentations, CRM, Co-location, New Business Development, Business Development, Strategic Partnerships, Vendor Management, Unified Communications, B2B, Product Marketing, Team Building, Product Management, Cross-functional Team..., Lead Generation, Avaya, MPLS, P&L Management, Workforce Management, Strategy, Team Management, Forecasting, Customer Acquisition, T1
Education
The University of Texas-Pan American 2007 — 2009
South Texas College
Business Administration and Management, General
Amy Pfaffmann's Convergys Experience 2004 - 2005
Job Marketing Communications Manager at Accuride Corporation
Industry Transportation/Trucking/Railroad
Experience
Accuride Corporation October 2005 - Present
Convergys 2004 - 2005
Skills
Project Management, Marketing Communications, Cross-functional Team..., Process Improvement, Budgets
Education
Southern Illinois University, Carbondale 1990 — 1994
BS, Marketing and Management
Accuride Corporation October 2005 - Present
Convergys 2004 - 2005
Skills
Project Management, Marketing Communications, Cross-functional Team..., Process Improvement, Budgets
Education
Southern Illinois University, Carbondale 1990 — 1994
BS, Marketing and Management
Aleria S Hill's Convergys Experience October 2004 - February 2006
Job Telecommunications Professional
Industry Telecommunications
Experience
ALERIA March 2011 - Present
PRC October 2007 - June 2008
4Resources March 2006 - August 2007
Convergys October 2004 - February 2006
Convergys Corporation March 1998 - October 2004
Education
Texas Tech University 1996 — 1999
Communications-Public Relations
South Plains College 1993 — 1996
Speech Communication
ALERIA March 2011 - Present
PRC October 2007 - June 2008
4Resources March 2006 - August 2007
Convergys October 2004 - February 2006
Convergys Corporation March 1998 - October 2004
Education
Texas Tech University 1996 — 1999
Communications-Public Relations
South Plains College 1993 — 1996
Speech Communication
Barrett Bartram's Convergys Experience August 2013 - Present
Job Associate Analyst, Market Research at Convergys
Industry Market Research
Experience
Convergys August 2013 - Present
Gannett December 2010 - January 2013
Fruit of the Loom April 2009 - August 2010
dmr kynetec January 2008 - February 2009
Skills
Marketing Research, Competitive Analysis, Data Analysis, Market Research, Management, Analysis, Marketing, Microsoft Excel, Business Intelligence, Marketing Strategy, Quantitative Research, Analytics, Segmentation, Research, Qualitative Research, Business Analysis, Advertising, Market Analysis, SPSS, Customer Insight
Education
Southern Illinois University, Edwardsville 2007 — 2008
Master of Marketing Research, Marketing Research
University of Kentucky 2003 — 2007
Bachelor of Business Administration, Marketing, Communications
Convergys August 2013 - Present
Gannett December 2010 - January 2013
Fruit of the Loom April 2009 - August 2010
dmr kynetec January 2008 - February 2009
Skills
Marketing Research, Competitive Analysis, Data Analysis, Market Research, Management, Analysis, Marketing, Microsoft Excel, Business Intelligence, Marketing Strategy, Quantitative Research, Analytics, Segmentation, Research, Qualitative Research, Business Analysis, Advertising, Market Analysis, SPSS, Customer Insight
Education
Southern Illinois University, Edwardsville 2007 — 2008
Master of Marketing Research, Marketing Research
University of Kentucky 2003 — 2007
Bachelor of Business Administration, Marketing, Communications
Bhavana Reddy's Convergys Experience August 2008 - September 2008
Job Manager, International Retail Solutions at InComm
Industry Information Technology and Services
Experience
InComm May 2014 - Present
InComm March 2013 - April 2014
InComm November 2011 - April 2013
InComm October 2008 - October 2011
Convergys August 2008 - September 2008
Verizon March 2008 - August 2008
EDS Group June 2007 - January 2008
The College Board December 2006 - May 2007
GCE November 2005 - December 2006
Skills
Agile Methodologies, SDLC, SQL, Java, Microsoft SQL Server, Java Enterprise Edition, XML, Requirements Analysis, Software Development, Integration, Quality Assurance, Business Analysis, Visio, Software Project..., Vendor Management, Management, Project Management
Education
Southern Illinois University, Carbondale 2003 — 2005
Masters, Computer Science
VNR Vignana Jyoti Institute of Engineering & Technology 1999 — 2003
Bachelors, Computer Science & Information Technology
Nasr 1989 — 1999
InComm May 2014 - Present
InComm March 2013 - April 2014
InComm November 2011 - April 2013
InComm October 2008 - October 2011
Convergys August 2008 - September 2008
Verizon March 2008 - August 2008
EDS Group June 2007 - January 2008
The College Board December 2006 - May 2007
GCE November 2005 - December 2006
Skills
Agile Methodologies, SDLC, SQL, Java, Microsoft SQL Server, Java Enterprise Edition, XML, Requirements Analysis, Software Development, Integration, Quality Assurance, Business Analysis, Visio, Software Project..., Vendor Management, Management, Project Management
Education
Southern Illinois University, Carbondale 2003 — 2005
Masters, Computer Science
VNR Vignana Jyoti Institute of Engineering & Technology 1999 — 2003
Bachelors, Computer Science & Information Technology
Nasr 1989 — 1999
Neil Modi's Convergys Experience June 2000 - May 2003
Job Owner
Industry Wireless
Experience
Microgain June 2013 - Present
eBay March 2011 - May 2013
ICR April 2008 - March 2011
Kantar Group, TNS March 2006 - April 2008
Ipsos January 2003 - February 2006
Convergys June 2000 - May 2003
Education
Southern Illinois University, Edwardsville
Master's degree, Master of Marketing Research (MMR)
Webster University
Bachelor's degree, Business Management & Media
Microgain June 2013 - Present
eBay March 2011 - May 2013
ICR April 2008 - March 2011
Kantar Group, TNS March 2006 - April 2008
Ipsos January 2003 - February 2006
Convergys June 2000 - May 2003
Education
Southern Illinois University, Edwardsville
Master's degree, Master of Marketing Research (MMR)
Webster University
Bachelor's degree, Business Management & Media
Joan Szymel's Convergys Experience 1997 - 2003
Job Service Delivery Manager at NTT DATA Americas
Industry Insurance
Experience
NTT DATA Americas October 2012 - Present
City of Chicago 2012 - 2015
City of Chicago 2012 - 2015
Benedictine University June 2011 - August 2012
Safeway Insurance Company October 2007 - June 2011
CrossCom National 2005 - 2005
CCC Information Services 2003 - 2004
Convergys 1997 - 2003
American Academy of Pediatrics 1996 - 1997
Natural Gas Pipeline 1986 - 1996
Skills
Process Improvement, Business Analysis, Call Centers, Help Desk Support, Customer Service, Vendor Management, Customer Satisfaction, Project Management, Software Documentation, Management, Service Delivery, Troubleshooting
Education
Southern Illinois University, Edwardsville
Bachelor's Degree, Business Administration
NTT DATA Americas October 2012 - Present
City of Chicago 2012 - 2015
City of Chicago 2012 - 2015
Benedictine University June 2011 - August 2012
Safeway Insurance Company October 2007 - June 2011
CrossCom National 2005 - 2005
CCC Information Services 2003 - 2004
Convergys 1997 - 2003
American Academy of Pediatrics 1996 - 1997
Natural Gas Pipeline 1986 - 1996
Skills
Process Improvement, Business Analysis, Call Centers, Help Desk Support, Customer Service, Vendor Management, Customer Satisfaction, Project Management, Software Documentation, Management, Service Delivery, Troubleshooting
Education
Southern Illinois University, Edwardsville
Bachelor's Degree, Business Administration
Stan Finder's Convergys Experience July 2010 - September 2014
Job Technical Suppoort CenterNetwork Support Analyst
Industry Information Technology and Services
Experience
Enterprise Holdings Inc.\Advanced Resources October 2014 - September 2015
Enterprise Holdings, Inc.\Advanced Resources September 2014 - October 2014
Convergys July 2010 - September 2014
USDA\The Engle Group January 2010 - April 2010
Best Buy October 2009 - January 2010
Anheuser-Busch\Strategic Staffing September 2008 - December 2008
Vinson Mortgage Group May 2007 - September 2008
Vinson Mortgage\Computer Applications Research Company November 2006 - May 2007
Emerson Climate Technologies\Aerotek October 2005 - November 2006
Skills
Software Documentation, Active Directory, SharePoint, Networking, DHCP, Help Desk Support, Servers, Technical Support, Microsoft Exchange, Network Administration, Microsoft Office, Enterprise Architecture, VPN, Microsoft Excel, Microsoft Word, Calyx Point, WebEx, Postini, GFI MailEssentials, Enterprise Software, Enterprise Messaging, Request It ticketing
Education
Vaterrott College 1999 — 2001
Associates, Computer and Network Technologies
Southeast Missouri State University 1979 — 1983
Bachelor Of Science, Agriculture
Enterprise Holdings Inc.\Advanced Resources October 2014 - September 2015
Enterprise Holdings, Inc.\Advanced Resources September 2014 - October 2014
Convergys July 2010 - September 2014
USDA\The Engle Group January 2010 - April 2010
Best Buy October 2009 - January 2010
Anheuser-Busch\Strategic Staffing September 2008 - December 2008
Vinson Mortgage Group May 2007 - September 2008
Vinson Mortgage\Computer Applications Research Company November 2006 - May 2007
Emerson Climate Technologies\Aerotek October 2005 - November 2006
Skills
Software Documentation, Active Directory, SharePoint, Networking, DHCP, Help Desk Support, Servers, Technical Support, Microsoft Exchange, Network Administration, Microsoft Office, Enterprise Architecture, VPN, Microsoft Excel, Microsoft Word, Calyx Point, WebEx, Postini, GFI MailEssentials, Enterprise Software, Enterprise Messaging, Request It ticketing
Education
Vaterrott College 1999 — 2001
Associates, Computer and Network Technologies
Southeast Missouri State University 1979 — 1983
Bachelor Of Science, Agriculture
Stefanie Vermette's Convergys Experience May 2000 - September 2001
Job Oracle BRM Technologist I at Charter Communications
Industry Telecommunications
Experience
Charter Communications March 2015 - Present
State of Missouri January 2014 - Present
Charter Communications March 2014 - March 2015
Charter Communications April 2007 - February 2014
Tastefully Simple February 2010 - March 2011
Charter Communications August 2005 - April 2007
Charter Communications September 2002 - September 2005
Charter Communications October 2001 - September 2002
Convergys May 2000 - September 2001
McDonald's Corporation 1997 - 2001
Skills
Oracle SQL Developer, Oracle BRM, Unix, Database Queries, Microsoft Excel, Accounts Payable, PeopleSoft, Auditing, Account Reconciliation, Analysis, Invoicing, Sales Tax, Expenses, Accounting, Forecasting, Customer Service, Financial Analysis, JD Edwards, Process Improvement, General Ledger, Budgets, Crystal Reports, Inventory Management, Team Building, Purchasing, Financial Reporting, Fixed Assets, Journal Entries, Internal Controls, Telecommunications, Billing Systems, CSG, Avatax, Vertex, Rates, Tax Research, Tax Reporting, Tax Audit Representation, Vantage, Digital Photography, Outlook, Oracle Applications, Vendor Management, Microsoft Word, Broadband, Tax Returns, Cable Television, Microsoft Office, Transactional Taxes, SQL
Education
University of Phoenix 2009 — 2012
Bachelors of Science, Accounting
University of Phoenix 2008 — 2009
Associates, Accounting
Southeast Missouri State University 1998 — 1999
Bachelor of Applied Science (B.A.Sc.), Clinical Laboratory Science/Medical Technology/Technologist
Fox Senior High School 1995 — 1998
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Charter Communications March 2015 - Present
State of Missouri January 2014 - Present
Charter Communications March 2014 - March 2015
Charter Communications April 2007 - February 2014
Tastefully Simple February 2010 - March 2011
Charter Communications August 2005 - April 2007
Charter Communications September 2002 - September 2005
Charter Communications October 2001 - September 2002
Convergys May 2000 - September 2001
McDonald's Corporation 1997 - 2001
Skills
Oracle SQL Developer, Oracle BRM, Unix, Database Queries, Microsoft Excel, Accounts Payable, PeopleSoft, Auditing, Account Reconciliation, Analysis, Invoicing, Sales Tax, Expenses, Accounting, Forecasting, Customer Service, Financial Analysis, JD Edwards, Process Improvement, General Ledger, Budgets, Crystal Reports, Inventory Management, Team Building, Purchasing, Financial Reporting, Fixed Assets, Journal Entries, Internal Controls, Telecommunications, Billing Systems, CSG, Avatax, Vertex, Rates, Tax Research, Tax Reporting, Tax Audit Representation, Vantage, Digital Photography, Outlook, Oracle Applications, Vendor Management, Microsoft Word, Broadband, Tax Returns, Cable Television, Microsoft Office, Transactional Taxes, SQL
Education
University of Phoenix 2009 — 2012
Bachelors of Science, Accounting
University of Phoenix 2008 — 2009
Associates, Accounting
Southeast Missouri State University 1998 — 1999
Bachelor of Applied Science (B.A.Sc.), Clinical Laboratory Science/Medical Technology/Technologist
Fox Senior High School 1995 — 1998
High School Diploma, College/University Preparatory and Advanced High School/Secondary Diploma Program
Nathaniel Pingleton's Convergys Experience October 2006 - December 2011
Job Administration Representative at mercy
Industry Outsourcing/Offshoring
Experience
mercy February 2012 - Present
Complete Music April 2009 - Present
Convergys October 2006 - December 2011
Convergys June 2006 - September 2006
Skills
Customer Service, Customer Relations, Sales Management, Scheduling, Event Management, PowerPoint, Microsoft Office, Account Management, Public Speaking, Word, Excel, Event Planning, Retail, Team Building, Supervisory Skills
Education
Southeast Missouri State University 2002 — 2005
Bachelor of Science, Mass Communication
mercy February 2012 - Present
Complete Music April 2009 - Present
Convergys October 2006 - December 2011
Convergys June 2006 - September 2006
Skills
Customer Service, Customer Relations, Sales Management, Scheduling, Event Management, PowerPoint, Microsoft Office, Account Management, Public Speaking, Word, Excel, Event Planning, Retail, Team Building, Supervisory Skills
Education
Southeast Missouri State University 2002 — 2005
Bachelor of Science, Mass Communication
SOWJANYA GUJJARI's Convergys Experience 2008 - 2009
Job SAP HCM Technical/Functional
Industry Information Technology and Services
Experience
American Airlines 2015 - Present
The World Bank Group 2010 - 2014
Convergys 2008 - 2009
Skills
ABAP, SAP Implementation, SAP HR, SAP ERP
Education
Atkinson Higher Secondary School
High School
Southern Illinois University, Carbondale
Masters of Sciences
American Airlines 2015 - Present
The World Bank Group 2010 - 2014
Convergys 2008 - 2009
Skills
ABAP, SAP Implementation, SAP HR, SAP ERP
Education
Atkinson Higher Secondary School
High School
Southern Illinois University, Carbondale
Masters of Sciences
Joe Poposky's Convergys Experience November 2011 - November 2014
Job BDC Rep
Industry Consumer Goods
Experience
Gateway Classic Cars November 2014 - Present
Convergys November 2011 - November 2014
Solaray April 2010 - July 2011
Labor Ready March 2009 - March 2010
Cambridge Medical Clinic April 2007 - March 2009
Skills
Cold Calling, Sales, Customer Service
Education
Southern Illinois University, Edwardsville 1979 — 1980
none, music
Gateway Classic Cars November 2014 - Present
Convergys November 2011 - November 2014
Solaray April 2010 - July 2011
Labor Ready March 2009 - March 2010
Cambridge Medical Clinic April 2007 - March 2009
Skills
Cold Calling, Sales, Customer Service
Education
Southern Illinois University, Edwardsville 1979 — 1980
none, music
Kevin K.E. O'Neal's Convergys Experience December 2007 - January 2009
Job Community Outreach Coordinator
Industry Hospital & Health Care
Experience
St. Gabriel Health Clinic October 2014 - Present
West Baton Rouge School System August 2012 - Present
D Flat Ministries January 2000 - Present
Advance America January 2013 - November 2013
Capital One December 2011 - September 2012
Best Western Chateau Louisianne January 2009 - December 2011
Convergys December 2007 - January 2009
Skills
Advertising, Marketing Strategy, Social Media Marketing, Online Advertising, Marketing Communications, Social Media, Email Marketing, Public Relations, Direct Marketing, Market Research, SEO, Digital Marketing, Sales, Event Management, Training, Management
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2004 — 2011
Business Marketing, Sales
Southeastern Louisiana University 2004 — 2004
St. Gabriel Health Clinic October 2014 - Present
West Baton Rouge School System August 2012 - Present
D Flat Ministries January 2000 - Present
Advance America January 2013 - November 2013
Capital One December 2011 - September 2012
Best Western Chateau Louisianne January 2009 - December 2011
Convergys December 2007 - January 2009
Skills
Advertising, Marketing Strategy, Social Media Marketing, Online Advertising, Marketing Communications, Social Media, Email Marketing, Public Relations, Direct Marketing, Market Research, SEO, Digital Marketing, Sales, Event Management, Training, Management
Education
Southern University and Agricultural and Mechanical College at Baton Rouge 2004 — 2011
Business Marketing, Sales
Southeastern Louisiana University 2004 — 2004
Roy Guerrero's Convergys Experience November 2005 - August 2009
Job Staffing Coordinator at Texas Staffing Pros LLC
Industry Consumer Services
Experience
Texas Staffing Pros LLC January 2012 - Present
convergys November 2005 - August 2009
Skills
Workforce Management, Call Centers, BPO, Customer Satisfaction, Customer Service, Team Management, Service Delivery, Outsourcing, Vendor Management, Contact Centers, Customer Experience, Performance Management, Transition Management, Management, Process Improvement, Operations Management, Human Resources
Education
South Texas College 1997 — 2003
Associate's Degree, Criminal Justice and Corrections
McAllen Rowe High School 1993 — 1997
High School, Basics
Texas Staffing Pros LLC January 2012 - Present
convergys November 2005 - August 2009
Skills
Workforce Management, Call Centers, BPO, Customer Satisfaction, Customer Service, Team Management, Service Delivery, Outsourcing, Vendor Management, Contact Centers, Customer Experience, Performance Management, Transition Management, Management, Process Improvement, Operations Management, Human Resources
Education
South Texas College 1997 — 2003
Associate's Degree, Criminal Justice and Corrections
McAllen Rowe High School 1993 — 1997
High School, Basics
Byron Jonson's Convergys Experience January 2000 - January 2001
Job Physician Support Analyst II at The Methodist Hospital System
Industry Information Technology and Services
Experience
The Methodist Hospital System November 2011 - Present
The Weston Group April 2007 - October 2011
Fry's Electronics June 2002 - March 2007
Convergys January 2000 - January 2001
Skills
Technical Support, Troubleshooting, Active Directory, Computer Hardware, Software Documentation, Disaster Recovery, XP, Windows 7, SharePoint, Microsoft Exchange, Servers, Windows Server, Citrix, Cisco Technologies, Network Administration, VMware ESX, Software Installation, VMware, System Administration, SAN, Network Security, Operating Systems, VPN, Windows XP, IT Service Management, Virtualization
Education
Southern Methodist University
The Methodist Hospital System November 2011 - Present
The Weston Group April 2007 - October 2011
Fry's Electronics June 2002 - March 2007
Convergys January 2000 - January 2001
Skills
Technical Support, Troubleshooting, Active Directory, Computer Hardware, Software Documentation, Disaster Recovery, XP, Windows 7, SharePoint, Microsoft Exchange, Servers, Windows Server, Citrix, Cisco Technologies, Network Administration, VMware ESX, Software Installation, VMware, System Administration, SAN, Network Security, Operating Systems, VPN, Windows XP, IT Service Management, Virtualization
Education
Southern Methodist University
Alexsis Stephens's Convergys Experience June 2011 - June 2012
Job Sr HR Manager Multi Unit at Amazon
Industry Retail
Experience
Amazon April 2015 - Present
Amazon June 2012 - Present
Convergys June 2011 - June 2012
Assurant Solutions October 2007 - June 2011
Avis Budget Group EMEA 2004 - 2008
Skills
Workforce Planning, Employee Engagement, Employee Relations, Performance Management, Labor Relations, HRIS, Deferred Compensation, Benefits Administration, Onboarding, Talent Acquisition, Succession Planning, Talent Management, Coaching, Training, Call Centers, Human Resources, New Hire Orientations, College Recruiting, Applicant Tracking..., FMLA, Employee Benefits, HR Policies, Hiring, Interviews, Personnel Management, Recruiting, Taleo, Temporary Placement, Internet Recruiting, Job Descriptions, Employee Training, Organizational..., Technical Recruiting, Career Development, Resume Writing, PeopleSoft, Employment Law, Sourcing, Conflict Resolution, Benefits Negotiation, Staffing Services, Organizational..., Job Fairs, Screening, Employer Branding, Compensation & Benefit, Screening Resumes, HR Consulting, Leadership Development, Background Checks
Education
Southern Nazarene University 2002 — 2004
BS, Organizational Leadership
Amazon April 2015 - Present
Amazon June 2012 - Present
Convergys June 2011 - June 2012
Assurant Solutions October 2007 - June 2011
Avis Budget Group EMEA 2004 - 2008
Skills
Workforce Planning, Employee Engagement, Employee Relations, Performance Management, Labor Relations, HRIS, Deferred Compensation, Benefits Administration, Onboarding, Talent Acquisition, Succession Planning, Talent Management, Coaching, Training, Call Centers, Human Resources, New Hire Orientations, College Recruiting, Applicant Tracking..., FMLA, Employee Benefits, HR Policies, Hiring, Interviews, Personnel Management, Recruiting, Taleo, Temporary Placement, Internet Recruiting, Job Descriptions, Employee Training, Organizational..., Technical Recruiting, Career Development, Resume Writing, PeopleSoft, Employment Law, Sourcing, Conflict Resolution, Benefits Negotiation, Staffing Services, Organizational..., Job Fairs, Screening, Employer Branding, Compensation & Benefit, Screening Resumes, HR Consulting, Leadership Development, Background Checks
Education
Southern Nazarene University 2002 — 2004
BS, Organizational Leadership
Marjorie Forand's Convergys Experience March 2007 - Present
Job Corporate Information Security Consultant at Convergys, CISSP, PCIISA, PCIP
Industry Outsourcing/Offshoring
Experience
Convergys March 2007 - Present
US Cellular-Answer Wireless 2004 - 2006
Convergys 2001 - 2004
Skills
ISO 27001, Information Security..., PCI DSS, Vulnerability Management, Disaster Recovery, Computer Security, Vulnerability Assessment, Business Analysis, SDLC, Vendor Management, Risk Management, Security, Penetration Testing, Integration, Program Management, HIPAA, Data Security, Network Security, IT Service Management, Business Continuity, Security Audits, Incident Management, ITIL, Process Improvement, IT Audit, PMP, CISSP, Application Security, SIEM, CISA, Information Security
Education
Southern Connecticut State University
Bachelor of Arts (BA), Mathematics
Convergys March 2007 - Present
US Cellular-Answer Wireless 2004 - 2006
Convergys 2001 - 2004
Skills
ISO 27001, Information Security..., PCI DSS, Vulnerability Management, Disaster Recovery, Computer Security, Vulnerability Assessment, Business Analysis, SDLC, Vendor Management, Risk Management, Security, Penetration Testing, Integration, Program Management, HIPAA, Data Security, Network Security, IT Service Management, Business Continuity, Security Audits, Incident Management, ITIL, Process Improvement, IT Audit, PMP, CISSP, Application Security, SIEM, CISA, Information Security
Education
Southern Connecticut State University
Bachelor of Arts (BA), Mathematics
Debbie Persaud's Convergys Experience July 2002 - July 2003
Job Technical Support Agent at ACN
Industry Information Technology and Services
Experience
Time Warner Cable Technical Support AgentACNMay 2011 - October 2012
Wells Fargo September 2010 - May 2011
HeartBright Foundation June 2010 - September 2010
Bellsouth/AT&T July 2003 - December 2009
Convergys July 2002 - July 2003
New South Parking July 1996 - July 2002
Skills
Outlook, Microsoft Office, Call Center, Troubleshooting, Customer Service, Computer Hardware, XP, Windows 7, Networking, Windows, Technical Support, Telecommunications, Salesforce.com, Telephony, Wireless, Telephone Skills, Routers, Time Management, Network Administration, DSL, Servers, Active Directory, Call Centers, Coaching, Leadership, System Administration, Software Installation, VoIP, Windows Vista, Wireless Networking
Education
Southeastern Louisiana University
Bachelor of Science, Psychology
TechSkills
Time Warner Cable Technical Support AgentACNMay 2011 - October 2012
Wells Fargo September 2010 - May 2011
HeartBright Foundation June 2010 - September 2010
Bellsouth/AT&T July 2003 - December 2009
Convergys July 2002 - July 2003
New South Parking July 1996 - July 2002
Skills
Outlook, Microsoft Office, Call Center, Troubleshooting, Customer Service, Computer Hardware, XP, Windows 7, Networking, Windows, Technical Support, Telecommunications, Salesforce.com, Telephony, Wireless, Telephone Skills, Routers, Time Management, Network Administration, DSL, Servers, Active Directory, Call Centers, Coaching, Leadership, System Administration, Software Installation, VoIP, Windows Vista, Wireless Networking
Education
Southeastern Louisiana University
Bachelor of Science, Psychology
TechSkills
David W Domke's Convergys Experience October 2005 - June 2012
Job Manager, FP&A at Syniverse Technologies
Industry Outsourcing/Offshoring
Experience
Syniverse Technologies October 2012 - Present
Convergys October 2005 - June 2012
Cypress Communications January 2003 - February 2005
WorldCom / Intermedia Communications July 1999 - January 2003
Skills
Telecommunications, Strategic Financial..., Financial Analysis, Financial Reporting, Financial Modeling, Business Analysis, Business Strategy, Business Case Production, Total Cost of Ownership, Product Management, Product Marketing, Budget, Financial Accounting, Cost Accounting, Cash Flow Forecasting, Network Provisioning, Vendor Management, Workforce Management, Process Improvement, Program Management, Team Management, Transition Management, Microsoft Excel, PowerPoint, Budgets
Education
Southern Illinois University, Carbondale 1981 — 1986
Bachelor of Science (B.S.), Accounting and Finance
Southern Illinois University, Carbondale 1981 — 1986
Bachelor of Science (B.S.), Business Administration and Management, General
Syniverse Technologies October 2012 - Present
Convergys October 2005 - June 2012
Cypress Communications January 2003 - February 2005
WorldCom / Intermedia Communications July 1999 - January 2003
Skills
Telecommunications, Strategic Financial..., Financial Analysis, Financial Reporting, Financial Modeling, Business Analysis, Business Strategy, Business Case Production, Total Cost of Ownership, Product Management, Product Marketing, Budget, Financial Accounting, Cost Accounting, Cash Flow Forecasting, Network Provisioning, Vendor Management, Workforce Management, Process Improvement, Program Management, Team Management, Transition Management, Microsoft Excel, PowerPoint, Budgets
Education
Southern Illinois University, Carbondale 1981 — 1986
Bachelor of Science (B.S.), Accounting and Finance
Southern Illinois University, Carbondale 1981 — 1986
Bachelor of Science (B.S.), Business Administration and Management, General
Montaz Chowdhury's Convergys Experience May 1995 - December 1998
Job Application Consultant
Industry Information Technology and Services
Experience
CIBC June 2006 - Present
Blackbox Network Services March 2000 - June 2006
Convergys May 1995 - December 1998
Skills
Application Architecture, Enterprise Architecture, Systems Analysis, Requirements Analysis, IVR, Speech Recognition, Solutions Design, System Integrators
Education
Southeastern Oklahoma State University 1989 — 1993
B.Sc, Computer Information Systems
Tejgaon Polytechnic Govt. High School
CIBC June 2006 - Present
Blackbox Network Services March 2000 - June 2006
Convergys May 1995 - December 1998
Skills
Application Architecture, Enterprise Architecture, Systems Analysis, Requirements Analysis, IVR, Speech Recognition, Solutions Design, System Integrators
Education
Southeastern Oklahoma State University 1989 — 1993
B.Sc, Computer Information Systems
Tejgaon Polytechnic Govt. High School
Faisal Juma's Convergys Experience December 2000 - January 2004
Job CRM/Process Manager | Retail & Digital Bank at Capital One
Industry Banking
Experience
Capital One August 2014 - Present
Bank of America April 2010 - January 2014
Bank of America December 2008 - March 2010
Bank of America December 2007 - November 2008
Bank of America June 2005 - November 2007
Global Energy Management Institute June 2004 - May 2005
Convergys December 2000 - January 2004
Skills
Business Process..., Workforce Management, Business Analysis, Process Management, Vendor Management, MS Office Suite, Mortgage Lending, Mortgage Servicing, Outsourcing Management, Change Management, Salesforce.com, SharePoint, Real Estate, Banking, Financial Modeling, Microsoft Office, Analysis, Management, Leadership, CRM, Training, Strategy, Call Centers, Credit, Business Process
Education
Southern Methodist University - Cox School of Business 2014 — 2016
Master of Business Administration (M.B.A.), Executive MBA
University of Houston, C.T. Bauer College of Business 1998 — 2004
BBA, Finance
Capital One August 2014 - Present
Bank of America April 2010 - January 2014
Bank of America December 2008 - March 2010
Bank of America December 2007 - November 2008
Bank of America June 2005 - November 2007
Global Energy Management Institute June 2004 - May 2005
Convergys December 2000 - January 2004
Skills
Business Process..., Workforce Management, Business Analysis, Process Management, Vendor Management, MS Office Suite, Mortgage Lending, Mortgage Servicing, Outsourcing Management, Change Management, Salesforce.com, SharePoint, Real Estate, Banking, Financial Modeling, Microsoft Office, Analysis, Management, Leadership, CRM, Training, Strategy, Call Centers, Credit, Business Process
Education
Southern Methodist University - Cox School of Business 2014 — 2016
Master of Business Administration (M.B.A.), Executive MBA
University of Houston, C.T. Bauer College of Business 1998 — 2004
BBA, Finance
Olby Hughes's Convergys Experience September 2010 - March 2012
Job 6th Grade Reading Teacher Zapata CISD
Industry Education Management
Experience
Convergys September 2010 - March 2012
United States Marine Corps June 1976 - June 1996
Skills
Teaching, Team Leadership, Customer Service, Call Center Development, Call Center, Certified Peer to peer..., Program Management, Call Centers, Human Resources, Team Building, Marketing, Leadership, Training, Coaching, Leadership Development, Employee Training, Strategic Planning, Public Speaking, Event Planning, Social Media
Education
Southeastern Louisiana University 1996 — 1998
Bachelor of Arts, Mass Communications
University of Maryland 1987 — 1989
Associate Degree, General Studies
Weslaco High School
Convergys September 2010 - March 2012
United States Marine Corps June 1976 - June 1996
Skills
Teaching, Team Leadership, Customer Service, Call Center Development, Call Center, Certified Peer to peer..., Program Management, Call Centers, Human Resources, Team Building, Marketing, Leadership, Training, Coaching, Leadership Development, Employee Training, Strategic Planning, Public Speaking, Event Planning, Social Media
Education
Southeastern Louisiana University 1996 — 1998
Bachelor of Arts, Mass Communications
University of Maryland 1987 — 1989
Associate Degree, General Studies
Weslaco High School
Kirk Potillo's Convergys Experience September 2008 - August 2009
Job Proprietor at Potillobytes Computing Solutions
Industry Professional Training & Coaching
Experience
Potillobytes Computing Solutions August 2009 - Present
Convergys September 2008 - August 2009
Convergys August 2008 - November 2008
Convergys April 2006 - August 2008
Convergys July 2004 - April 2006
Convergys August 2005 - September 2005
Convergys April 2004 - July 2004
Convergys February 2004 - April 2004
Convergys December 2002 - February 2004
Convergys September 2002 - February 2003
Education
Southern Illinois University, Edwardsville
Bachelor's Degree, Mass Communications/TV-Radio
Potillobytes Computing Solutions August 2009 - Present
Convergys September 2008 - August 2009
Convergys August 2008 - November 2008
Convergys April 2006 - August 2008
Convergys July 2004 - April 2006
Convergys August 2005 - September 2005
Convergys April 2004 - July 2004
Convergys February 2004 - April 2004
Convergys December 2002 - February 2004
Convergys September 2002 - February 2003
Education
Southern Illinois University, Edwardsville
Bachelor's Degree, Mass Communications/TV-Radio
Leesa Kalmes's Convergys Experience August 2004 - August 2010
Job Customer Service Representative at Aegis Communications
Industry Outsourcing/Offshoring
Experience
Aegis Communications November 2011 - Present
Convergys August 2004 - August 2010
OSC March 2001 - September 2003
Skills
Sales
Education
South Plains College 2001 — 2003
Bonham High School 1998 — 2000
Diploma, High School Diploma
Aegis Communications November 2011 - Present
Convergys August 2004 - August 2010
OSC March 2001 - September 2003
Skills
Sales
Education
South Plains College 2001 — 2003
Bonham High School 1998 — 2000
Diploma, High School Diploma
Jermeker Teasdell's Convergys Experience 1998 - 2001
Job Paralegal at Gaglione and Dumas Attorneys at Law
Industry Legal Services
Experience
Gaglione and Dumas Attorneys at Law August 2004 - Present
Convergy's 1998 - 2001
Education
Southern Illinois University, Carbondale 2009 — 2010
Bachelors of Science, Workforce Education
Florida State College of Jacksonville 2002 — 2004
A.A and A.S, Paralegal
Gaglione and Dumas Attorneys at Law August 2004 - Present
Convergy's 1998 - 2001
Education
Southern Illinois University, Carbondale 2009 — 2010
Bachelors of Science, Workforce Education
Florida State College of Jacksonville 2002 — 2004
A.A and A.S, Paralegal
Michael Masso's Convergys Experience 2010 - 2011
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2010 - 2011
Education
South Texas College
Convergys 2010 - 2011
Education
South Texas College
Jarrod Oliver's Convergys Experience September 2012 - 2012
Job Changing Banking for Good
Industry Banking
Experience
*** October 2013 - Present
Convergys September 2012 - 2012
Skills
Sales Management, Customer Service, Inventory Management, Negotiation, Sales, Purchasing, Team Building, Account Management, Microsoft Office, Sales Operations, New Business Development, Retail, Strategic Planning, Sales Process, Marketing, Team Leadership, Marketing Strategy, Social Media, Logistics, Outlook
Education
Southeastern University 2003 — 2004
*** October 2013 - Present
Convergys September 2012 - 2012
Skills
Sales Management, Customer Service, Inventory Management, Negotiation, Sales, Purchasing, Team Building, Account Management, Microsoft Office, Sales Operations, New Business Development, Retail, Strategic Planning, Sales Process, Marketing, Team Leadership, Marketing Strategy, Social Media, Logistics, Outlook
Education
Southeastern University 2003 — 2004
Mark C. Ehlen's Convergys Experience September 1999 - February 2013
Job Substitute Teacher and High School Coach
Industry Education Management
Experience
Mehlville School District July 2013 - Present
Convergys September 1999 - February 2013
Maritz June 1996 - August 1999
YMCA January 1995 - February 1996
YMCA May 1993 - December 1994
Skills
Sports Coaching, Classroom Management, Team Management, Teaching, Customer Service, Program Management, Operations Management, BPO, Project Management, Call Centers, Data Analysis, Client Liaison, Contract Management, MS-Word, Excel,..., IEX Total View, Invoicing, Incentives, Outsourcing Management, Avaya IP Telephony
Education
Webster University 1997 — 2000
M.A. Business Management
Southeast Missouri State University
Bachelor of Science (B.S.)
Mehlville School District July 2013 - Present
Convergys September 1999 - February 2013
Maritz June 1996 - August 1999
YMCA January 1995 - February 1996
YMCA May 1993 - December 1994
Skills
Sports Coaching, Classroom Management, Team Management, Teaching, Customer Service, Program Management, Operations Management, BPO, Project Management, Call Centers, Data Analysis, Client Liaison, Contract Management, MS-Word, Excel,..., IEX Total View, Invoicing, Incentives, Outsourcing Management, Avaya IP Telephony
Education
Webster University 1997 — 2000
M.A. Business Management
Southeast Missouri State University
Bachelor of Science (B.S.)
Maame Asiama's Convergys Experience customer service associateVictoria's SecretDecember 2010 - March 2012
Job Student at Texas Tech University
Industry Hospitality
Experience
Convergys customer service associateVictoria's SecretDecember 2010 - March 2012
Best Buy November 2010 - January 2011
Skills
Typing, Microsoft Office, Customer Service, Sales, Adobe Acrobat
Education
South Plains College 2011 — 2013
Associate's degree, Biology, General
Texas Tech University 2008 — 2013
Bachelor's degree, Biochemistry
Convergys customer service associateVictoria's SecretDecember 2010 - March 2012
Best Buy November 2010 - January 2011
Skills
Typing, Microsoft Office, Customer Service, Sales, Adobe Acrobat
Education
South Plains College 2011 — 2013
Associate's degree, Biology, General
Texas Tech University 2008 — 2013
Bachelor's degree, Biochemistry
jose castilleja's Convergys Experience August 2005 - April 2009
Job Food & Beverages Professional
Industry Food & Beverages
Experience
Auntie Anne's, Inc. 2010 - 2012
Ticketmaster Entertainment October 2009 - April 2010
Convergys August 2005 - April 2009
Education
South Texas College 2009 — 2010
teaching, art/teaching
Auntie Anne's, Inc. 2010 - 2012
Ticketmaster Entertainment October 2009 - April 2010
Convergys August 2005 - April 2009
Education
South Texas College 2009 — 2010
teaching, art/teaching
Tabitha Bridgers's Convergys Experience October 2011 - Present
Job Sales Representive at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2011 - Present
Dairy Queen July 2011 - October 2011
Brownfield ISD August 2010 - October 2011
Dollar General June 2009 - August 2010
United Supermarkets May 2006 - May 2009
Skills
Sales, Microsoft Office, Payment Systems, Cash Handling Experience, Customer Service, Troubleshooting, Typing, Teamwork, Customer Satisfaction, Data Entry, Team Building, Microsoft Excel, Time Management, Telephone Skills, Customer Experience, Inventory Management
Education
Wayland Baptist University 2010 — 2013
Bachelor's Degree in Business Management
South Plains College 2008 — 2010
Convergys October 2011 - Present
Dairy Queen July 2011 - October 2011
Brownfield ISD August 2010 - October 2011
Dollar General June 2009 - August 2010
United Supermarkets May 2006 - May 2009
Skills
Sales, Microsoft Office, Payment Systems, Cash Handling Experience, Customer Service, Troubleshooting, Typing, Teamwork, Customer Satisfaction, Data Entry, Team Building, Microsoft Excel, Time Management, Telephone Skills, Customer Experience, Inventory Management
Education
Wayland Baptist University 2010 — 2013
Bachelor's Degree in Business Management
South Plains College 2008 — 2010
Will Tosh's Convergys Experience June 1997 - February 2007
Job Retail Professional
Industry Retail
Experience
Furniture Row Companies 2007 - 2012
Convergys June 1997 - February 2007
Skills
Fast Learner, Good Communicaition..., General Computer skills, Microsoft Office, Lotus Notes, I.E.X., Inventory Management, Cycle Counting, Schedules, Determination, Flexibility, Analytical Skills, Good Interpersonal..., Loyal, Creativity
Education
South Plains College 1995 — 1997
No Degree, Mathematics
Muleshoe High School 1992 — 1995
Diploma, General Studies
Furniture Row Companies 2007 - 2012
Convergys June 1997 - February 2007
Skills
Fast Learner, Good Communicaition..., General Computer skills, Microsoft Office, Lotus Notes, I.E.X., Inventory Management, Cycle Counting, Schedules, Determination, Flexibility, Analytical Skills, Good Interpersonal..., Loyal, Creativity
Education
South Plains College 1995 — 1997
No Degree, Mathematics
Muleshoe High School 1992 — 1995
Diploma, General Studies
Eric Cantu's Convergys Experience January 2009 - January 2010
Job Tier 2 Technical Support at MTPCS, LLC DBA Cellular One
Industry Wireless
Experience
G. Mortellaro & Sons June 2012 - October 2012
Cellularone September 2011 - May 2012
Airport Terminal Services June 2010 - September 2011
Lifeline EMS March 2010 - June 2010
Convergys January 2009 - January 2010
Convergys January 2007 - January 2009
Skills
Microsoft Office, computer repair, Network Installation, Customer-focused Service, Highly detail oriented, Possess strong..., Organized self-starter, Goal-driven leader, Cable management, Keyboard Skills, 50 wpm
Education
South Texas College 2009 — 2010
La Joya High School
High School Diploma
G. Mortellaro & Sons June 2012 - October 2012
Cellularone September 2011 - May 2012
Airport Terminal Services June 2010 - September 2011
Lifeline EMS March 2010 - June 2010
Convergys January 2009 - January 2010
Convergys January 2007 - January 2009
Skills
Microsoft Office, computer repair, Network Installation, Customer-focused Service, Highly detail oriented, Possess strong..., Organized self-starter, Goal-driven leader, Cable management, Keyboard Skills, 50 wpm
Education
South Texas College 2009 — 2010
La Joya High School
High School Diploma
Brittnie Stokes's Convergys Experience April 2002 - September 2007
Job Agent at Allstate, Bill Eggar Agency
Industry Insurance
Experience
Allstate February 2013 - Present
Kirkland's Home November 2010 - December 2013
Poppycock Hair Feathers 2011 - 2012
Convergys April 2002 - September 2007
Education
Texas Tech University 2009 — 2012
Bachelor of Arts (B.A.), Psychology
South Plains College 2006 — 2009
Associate of Applied Science, Paralegal Studies
Allstate February 2013 - Present
Kirkland's Home November 2010 - December 2013
Poppycock Hair Feathers 2011 - 2012
Convergys April 2002 - September 2007
Education
Texas Tech University 2009 — 2012
Bachelor of Arts (B.A.), Psychology
South Plains College 2006 — 2009
Associate of Applied Science, Paralegal Studies
Jose Gonzales-Keller's Convergys Experience 2012 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2012 - 2013
Stenocall July 2010 - October 2011
Skills
Sewing, Fashion Blogging, Fashion Design, Fashion Writing, Pattern Design, Customer Service
Education
Penn Foster Career School 2012 — 2013
Dressmaking and Design, Fashion Design
South Plains College 2010 — 2011
N/A, General Studies
Estacado High School 2005 — 2010
High School Dipolma, High School
Convergys 2012 - 2013
Stenocall July 2010 - October 2011
Skills
Sewing, Fashion Blogging, Fashion Design, Fashion Writing, Pattern Design, Customer Service
Education
Penn Foster Career School 2012 — 2013
Dressmaking and Design, Fashion Design
South Plains College 2010 — 2011
N/A, General Studies
Estacado High School 2005 — 2010
High School Dipolma, High School
Frances Cantu's Convergys Experience June 2006 - September 2007
Job Customer Service Representative
Industry Telecommunications
Experience
The Urology Institute at Renaissance February 2014 - April 2014
Ticketmaster December 2010 - April 2012
McAllen Bone & Joint November 2009 - October 2010
T-Mobile USA January 2008 - October 2009
Convergys June 2006 - September 2007
Education
South Texas College 2013 — 2014
Bachelor of Applied Technology (BAT), Medical and Health Services Management
South Texas College 2008 — 2013
Associate of Arts (AA), Interdisciplinary Studies
The Urology Institute at Renaissance February 2014 - April 2014
Ticketmaster December 2010 - April 2012
McAllen Bone & Joint November 2009 - October 2010
T-Mobile USA January 2008 - October 2009
Convergys June 2006 - September 2007
Education
South Texas College 2013 — 2014
Bachelor of Applied Technology (BAT), Medical and Health Services Management
South Texas College 2008 — 2013
Associate of Arts (AA), Interdisciplinary Studies
nathaniel washburn's Convergys Experience July 2012 - Present
Job Chat Support at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys July 2012 - Present
Skills
Service Delivery, BPO, Call Centers
Education
South Plains College
Convergys July 2012 - Present
Skills
Service Delivery, BPO, Call Centers
Education
South Plains College
Yolanda Galimore's Convergys Experience 2011 - Present
Job Customer Service Specialist
Industry Banking
Experience
Convergys 2011 - Present
Wells Fargo September 2000 - September 2010
National Processing Company March 1996 - September 2000
Education
Southern Crescent Technical College 2011 — 2012
Associate of Science (AS), Accounting
Convergys 2011 - Present
Wells Fargo September 2000 - September 2010
National Processing Company March 1996 - September 2000
Education
Southern Crescent Technical College 2011 — 2012
Associate of Science (AS), Accounting
Christopher Litton's Convergys Experience May 2012 - March 2013
Job Healthcare Recruiter at Maxim Healthcare
Industry Health, Wellness and Fitness
Experience
Maxim Healthcare March 2013 - Present
Convergys May 2012 - March 2013
Education
Hillsboro High School
Diploma
Southeast Missouri State University
Bachelor of Science, Chemistry
Southeast Missouri State University - Harrison College of Business
Master of Business Administration (MBA), Healthcare Administration
Maxim Healthcare March 2013 - Present
Convergys May 2012 - March 2013
Education
Hillsboro High School
Diploma
Southeast Missouri State University
Bachelor of Science, Chemistry
Southeast Missouri State University - Harrison College of Business
Master of Business Administration (MBA), Healthcare Administration
Valerie Villarreal's Convergys Experience July 2009 - October 2010
Job Nonprofit Organization Management Professional
Industry Nonprofit Organization Management
Experience
CASA of Hidalgo County 2011 - 2012
Hall Insurance Agency January 2011 - May 2011
Convergys July 2009 - October 2010
U.S. Census Bureau January 2010 - August 2010
Kohl's Department Stores November 2009 - May 2010
Levi Strauss & Co. November 2006 - June 2008
Skills
10 Key, QuickBooks, Learning Quickly, Superior Computer Skills, Accounts Payable, Accounts Receivable, Payroll, Data Entry, Highly personable, Microsoft Word, Microsoft Excel, Filing, Phone Etiquette, Typing, Human Resources, Clerical Skills, Customer Retention, Customer Service
Education
The University of Texas-Pan American 2013 — 2013
Business Administration
South Texas College 2007 — 2010
Early Education
CASA of Hidalgo County 2011 - 2012
Hall Insurance Agency January 2011 - May 2011
Convergys July 2009 - October 2010
U.S. Census Bureau January 2010 - August 2010
Kohl's Department Stores November 2009 - May 2010
Levi Strauss & Co. November 2006 - June 2008
Skills
10 Key, QuickBooks, Learning Quickly, Superior Computer Skills, Accounts Payable, Accounts Receivable, Payroll, Data Entry, Highly personable, Microsoft Word, Microsoft Excel, Filing, Phone Etiquette, Typing, Human Resources, Clerical Skills, Customer Retention, Customer Service
Education
The University of Texas-Pan American 2013 — 2013
Business Administration
South Texas College 2007 — 2010
Early Education
Lindsey Whittle's Convergys Experience July 2001 - August 2004
Job customer service tech 1 at St Joseph Hospital
Industry Hospital & Health Care
Experience
St Joseph Hospital May 2013 - Present
Wells Fargo November 2008 - May 2013
Convergys July 2001 - August 2004
Skills
Active Directory, Software Documentation, Troubleshooting, Customer Service, Healthcare Information..., Process Improvement, Call Centers, Technical Support
Education
Texas Tech University 2006 — 2008
Bachelor's degree, Multidisciplinary Studies/ESL Education
South Plains College 2001 — 2006
Associate of Arts in Teaching, Education
St Joseph Hospital May 2013 - Present
Wells Fargo November 2008 - May 2013
Convergys July 2001 - August 2004
Skills
Active Directory, Software Documentation, Troubleshooting, Customer Service, Healthcare Information..., Process Improvement, Call Centers, Technical Support
Education
Texas Tech University 2006 — 2008
Bachelor's degree, Multidisciplinary Studies/ESL Education
South Plains College 2001 — 2006
Associate of Arts in Teaching, Education
Christopher Nicolson's Convergys Experience January 2009 - June 2011
Job Customer Service Professional
Industry Telecommunications
Experience
CHR Solutions September 2014 - Present
AT&T June 2011 - September 2014
Convergys January 2009 - June 2011
Convergys July 2010 - April 2011
Skills
Microsoft Office, Linux Desktop, Computer Repair, Customer Service, Technical Support, Troubleshooting, Call Centers, Windows
Education
South Plains College 2012 — 2013
Texas Tech University 2005 — 2006
CHR Solutions September 2014 - Present
AT&T June 2011 - September 2014
Convergys January 2009 - June 2011
Convergys July 2010 - April 2011
Skills
Microsoft Office, Linux Desktop, Computer Repair, Customer Service, Technical Support, Troubleshooting, Call Centers, Windows
Education
South Plains College 2012 — 2013
Texas Tech University 2005 — 2006
Kellie Burgess's Convergys Experience March 2015 - August 2015
Job Eservices at Citi
Industry Writing and Editing
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT