Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Bryan Borges Bryan Borges's Convergys Experience February 2014 - June 2014
Job CoOwner / Operator
Industry Information Technology and Services
Experience
CBRE March 2015 - Present
DIVERSANT, LLC June 2014 - December 2014
Convergys February 2014 - June 2014
Poor Richard's Book Shoppe July 2009 - April 2013
Skills
Management, Sales, Business Services, Marketing, Program Management, Leadership, Customer Service, Strategic Financial..., Analysis, Community Outreach, Time Management, Team Building, Employee Training, Finance, Budgets, Public Speaking, Microsoft Office, Social Media, Social Networking, Social Media Marketing, Event Planning, Strategic Planning
Education
DeVry University 2009 — 2010
Bachelor's, Computer Information Systems
CBRE March 2015 - Present
DIVERSANT, LLC June 2014 - December 2014
Convergys February 2014 - June 2014
Poor Richard's Book Shoppe July 2009 - April 2013
Skills
Management, Sales, Business Services, Marketing, Program Management, Leadership, Customer Service, Strategic Financial..., Analysis, Community Outreach, Time Management, Team Building, Employee Training, Finance, Budgets, Public Speaking, Microsoft Office, Social Media, Social Networking, Social Media Marketing, Event Planning, Strategic Planning
Education
DeVry University 2009 — 2010
Bachelor's, Computer Information Systems
Kendra McKay Kendra McKay's Convergys Experience March 2005 - April 2008
Job Administrative Assistant
Industry Military
Experience
Divine Intervention Rehabilitation August 2015 - Present
Jobie Crear and Associates August 2014 - Present
Sears Holdings Corporation January 2014 - June 2014
Louisiana Air National Guard August 2007 - August 2013
Convergys March 2005 - April 2008
Skills
Microsoft Office, Administrative..., Telecommunications, Customer Service, Training, Management, Team Leadership, Outlook, Troubleshooting, Customer Satisfaction, Process Improvement, Data Entry
Education
Delgado Community College 2010 — 2012
Associate of Arts and Sciences (AAS), Computer Information Technology
Divine Intervention Rehabilitation August 2015 - Present
Jobie Crear and Associates August 2014 - Present
Sears Holdings Corporation January 2014 - June 2014
Louisiana Air National Guard August 2007 - August 2013
Convergys March 2005 - April 2008
Skills
Microsoft Office, Administrative..., Telecommunications, Customer Service, Training, Management, Team Leadership, Outlook, Troubleshooting, Customer Satisfaction, Process Improvement, Data Entry
Education
Delgado Community College 2010 — 2012
Associate of Arts and Sciences (AAS), Computer Information Technology
Harpreet Cheema Harpreet Cheema's Convergys Experience April 2007 - September 2007
Job IT Manager at HCL Technologies (Infrastructure Services Division)
Industry Information Technology and Services
Experience
HCL America Inc. March 2014 - Present
HCL Technologies (Infrastructure Services Division) December 2007 - March 2014
Convergys April 2007 - September 2007
B.S Traders October 2006 - March 2007
Skills
ITIL, Service Delivery, IT Service Management, Incident Management, Solution Architecture, Data Center, Vendor Management, VMware, IT Operations, Active Directory, Technical Support
Education
Guru Tegh Bahadur Polytechnic 2003 — 2006
Associate's Degree, Mechanical Engineering
Delhi University 2002 — 2005
Bachelor's Degree, Business/Commerce, General
Guru Tegh Bahadur 3rd Centenary Public School 1988 — 2002
High School, Commerce/Computer Science
HCL America Inc. March 2014 - Present
HCL Technologies (Infrastructure Services Division) December 2007 - March 2014
Convergys April 2007 - September 2007
B.S Traders October 2006 - March 2007
Skills
ITIL, Service Delivery, IT Service Management, Incident Management, Solution Architecture, Data Center, Vendor Management, VMware, IT Operations, Active Directory, Technical Support
Education
Guru Tegh Bahadur Polytechnic 2003 — 2006
Associate's Degree, Mechanical Engineering
Delhi University 2002 — 2005
Bachelor's Degree, Business/Commerce, General
Guru Tegh Bahadur 3rd Centenary Public School 1988 — 2002
High School, Commerce/Computer Science
Tim Cosme Tim Cosme's Convergys Experience 2000 - 2007
Job Portfolio Partner Manager at Walgreens
Industry Information Technology and Services
Experience
Walgreens April 2014 - Present
Walgreens October 2012 - April 2014
JPMorgan Chase September 2010 - October 2012
Walgreens Health Initiatives 2008 - 2010
Walgreens Health Initiatives 2007 - 2008
Convergys 2000 - 2007
Education
DePaul University
M.S., Computer Science
Northern Illinois University
B.S., Computer Science
Moraine Valley Community College
A.S., Science
Walgreens April 2014 - Present
Walgreens October 2012 - April 2014
JPMorgan Chase September 2010 - October 2012
Walgreens Health Initiatives 2008 - 2010
Walgreens Health Initiatives 2007 - 2008
Convergys 2000 - 2007
Education
DePaul University
M.S., Computer Science
Northern Illinois University
B.S., Computer Science
Moraine Valley Community College
A.S., Science
Shiela Delos Reyes Shiela Delos Reyes's Convergys Experience June 2007 - February 2008
Job Recruitment Specialist
Industry Staffing and Recruiting
Experience
M & M Medical Supplies June 2014 - Present
Convergys June 2007 - February 2008
TeleTech March 2007 - June 2007
TeleTech August 2005 - March 2007
Sykes February 2005 - May 2005
kgb September 2004 - January 2005
Far East English Language Center December 2003 - August 2004
Skills
Interviews, Recruiting, Talent Acquisition, Hiring, Temporary Placement, Management, Job Descriptions, Leadership, Customer Service, Performance Management
Education
De La Salle University 2003 — 2004
Certificate Program, Teacher Certificate Program
Saint Paul University 1997 — 2002
Bachelor of Science (BS), Psychology
M & M Medical Supplies June 2014 - Present
Convergys June 2007 - February 2008
TeleTech March 2007 - June 2007
TeleTech August 2005 - March 2007
Sykes February 2005 - May 2005
kgb September 2004 - January 2005
Far East English Language Center December 2003 - August 2004
Skills
Interviews, Recruiting, Talent Acquisition, Hiring, Temporary Placement, Management, Job Descriptions, Leadership, Customer Service, Performance Management
Education
De La Salle University 2003 — 2004
Certificate Program, Teacher Certificate Program
Saint Paul University 1997 — 2002
Bachelor of Science (BS), Psychology
Mailanie Meyer Mailanie Meyer's Convergys Experience July 2006 - April 2010
Job PSC at Health Alliance Medical Plans
Industry Insurance
Experience
Health Alliance Medical Plans July 2012 - Present
Convergys July 2006 - April 2010
Teleperformance, USA April 2004 - July 2006
Skills
Healthcare, Healthcare Management, Healthcare Information..., Nursing, Managed Care, Microsoft Excel, Recruiting, Psychological Testing, Medicaid, Training
Education
De La Salle University 1995 — 1999
Bachelor of Arts (BA), Psychology
Health Alliance Medical Plans July 2012 - Present
Convergys July 2006 - April 2010
Teleperformance, USA April 2004 - July 2006
Skills
Healthcare, Healthcare Management, Healthcare Information..., Nursing, Managed Care, Microsoft Excel, Recruiting, Psychological Testing, Medicaid, Training
Education
De La Salle University 1995 — 1999
Bachelor of Arts (BA), Psychology
Samantha Bohnert Samantha Bohnert's Convergys Experience March 2013 - July 2013
Job Lead Artwork Editor at Advanced Testing Laboratory
Industry Writing and Editing
Experience
Advanced Testing Laboratory March 2014 - Present
Scenario Learning August 2013 - January 2014
Convergys March 2013 - July 2013
Luxury Home Quarterly November 2011 - March 2013
Groupon November 2010 - June 2011
CityBeat Newspaper August 2008 - August 2010
Skills
Proofreading, Copy Editing, Editing, Journalism, Creative Writing, Editorial, Publishing
Education
DePaul University 2010 — 2011
MA Writing, Rhetoric & Discourse, English, TESOL
Advanced Testing Laboratory March 2014 - Present
Scenario Learning August 2013 - January 2014
Convergys March 2013 - July 2013
Luxury Home Quarterly November 2011 - March 2013
Groupon November 2010 - June 2011
CityBeat Newspaper August 2008 - August 2010
Skills
Proofreading, Copy Editing, Editing, Journalism, Creative Writing, Editorial, Publishing
Education
DePaul University 2010 — 2011
MA Writing, Rhetoric & Discourse, English, TESOL
Rohit A Paikekar Rohit A Paikekar's Convergys Experience November 2003 - February 2005
Job Delivery Project Executive at IBM Global Technology Services
Industry Information Technology and Services
Experience
IBM Global Technology Services June 2015 - Present
IBM December 2012 - Present
IBM India Pvt Ltd December 2010 - December 2012
IBM India Pvt Ltd December 2008 - December 2010
Unisys India Pvt Ltd August 2007 - December 2008
Symantec April 2005 - August 2007
Convergys November 2003 - February 2005
SSi - Jodhpur January 2002 - July 2003
Skills
IT Service Management, Service Delivery, Backup Exec, Windows Server, Vendor Management, Solaris, Pre-sales, Employee Management, Performance Management, Capacity Planning, Knowledge Management, Relationship Management, Process Management, Personal Development, Netbackup, Servers, ITIL, Virtualization, Storage, Disaster Recovery, Storage Area Networks, SAN, VMware, Storage Virtualization, Management, High Availability, Data Center
Education
DOEACC 2001 — 2003
A Level, Computers
Jai Narain Vyas University 2000 — 2002
M.Com, Commerce
Delhi University 1997 — 2000
B.Com, Commerce
IBM Global Technology Services June 2015 - Present
IBM December 2012 - Present
IBM India Pvt Ltd December 2010 - December 2012
IBM India Pvt Ltd December 2008 - December 2010
Unisys India Pvt Ltd August 2007 - December 2008
Symantec April 2005 - August 2007
Convergys November 2003 - February 2005
SSi - Jodhpur January 2002 - July 2003
Skills
IT Service Management, Service Delivery, Backup Exec, Windows Server, Vendor Management, Solaris, Pre-sales, Employee Management, Performance Management, Capacity Planning, Knowledge Management, Relationship Management, Process Management, Personal Development, Netbackup, Servers, ITIL, Virtualization, Storage, Disaster Recovery, Storage Area Networks, SAN, VMware, Storage Virtualization, Management, High Availability, Data Center
Education
DOEACC 2001 — 2003
A Level, Computers
Jai Narain Vyas University 2000 — 2002
M.Com, Commerce
Delhi University 1997 — 2000
B.Com, Commerce
Beth Carrasquillo's Convergys Experience July 2008 - July 2015
Job Talent Acquisition Recruiter at Sutherland
Industry Human Resources
Experience
Sutherland Global Services July 2015 - Present
Convergys July 2008 - July 2015
JPMorgan Chase May 1999 - July 2008
Skills
Interviews, Recruiting, Training, Management, Screening, Coaching, Time Management, Sales, Customer Service, Credit, Policy, Taleo, Databases, Testing, Accounting, Talent Acquisition, Performance Management, Onboarding, Human Resources, Employee Relations, Employee Engagement
Education
University of Phoenix 2009 — 2016
Bachelor of Business Administration (B.B.A.), In Progress
Daytona State College 1996 — 1998
Associate of Arts (A.A.), Business/Corporate Communications
Sutherland Global Services July 2015 - Present
Convergys July 2008 - July 2015
JPMorgan Chase May 1999 - July 2008
Skills
Interviews, Recruiting, Training, Management, Screening, Coaching, Time Management, Sales, Customer Service, Credit, Policy, Taleo, Databases, Testing, Accounting, Talent Acquisition, Performance Management, Onboarding, Human Resources, Employee Relations, Employee Engagement
Education
University of Phoenix 2009 — 2016
Bachelor of Business Administration (B.B.A.), In Progress
Daytona State College 1996 — 1998
Associate of Arts (A.A.), Business/Corporate Communications
Sameer Jain Sameer Jain's Convergys Experience February 2003 - January 2004
Job Program Manager, Enterprise Security and Compliance at Wipro Technologies
Industry Information Technology and Services
Experience
Wipro Technologies December 2007 - Present
NIIT October 2005 - December 2007
Omniglobe International August 2004 - October 2005
ACS January 2004 - August 2004
Convergys February 2003 - January 2004
Byzan System Pvt Ltd August 2001 - January 2003
Samtech Infonet Limited March 2001 - August 2001
M.S.Compserve Pvt. Ltd. August 2000 - February 2001
ARCHIES LIMITED September 1998 - August 2000
Skills
ITIL, SCCM, Pre-sales, CISM, Cisco VPN, Firewalls, VMware, Checkpoint, Cisco Technologies, Incident Management, Security, CA-Top Secret, Disaster Recovery, Virtualization, Vulnerability Management, Service Delivery, Project Management, Active Directory, VPN, PIX, ISO 27001, CCNA, CISA, Computer Security, PMP, CEH, Windows Server, Information Security, Network Administration, IT Operations, IT Service Management, Data Center, Information Security..., Information Technology, Vendor Management, Network Security, IT Strategy, Transition Management, Enterprise Architecture, Cloud Computing, Solution Architecture, CISSP, Networking, Global Delivery, Identity Management, Business Continuity, PCI DSS, IT Outsourcing, Offshoring, Infrastructure
Education
Delhi University 1994 — 1997
Bachelor, Commerce
SCDL
PGDIT, Information Technology
Wipro Technologies December 2007 - Present
NIIT October 2005 - December 2007
Omniglobe International August 2004 - October 2005
ACS January 2004 - August 2004
Convergys February 2003 - January 2004
Byzan System Pvt Ltd August 2001 - January 2003
Samtech Infonet Limited March 2001 - August 2001
M.S.Compserve Pvt. Ltd. August 2000 - February 2001
ARCHIES LIMITED September 1998 - August 2000
Skills
ITIL, SCCM, Pre-sales, CISM, Cisco VPN, Firewalls, VMware, Checkpoint, Cisco Technologies, Incident Management, Security, CA-Top Secret, Disaster Recovery, Virtualization, Vulnerability Management, Service Delivery, Project Management, Active Directory, VPN, PIX, ISO 27001, CCNA, CISA, Computer Security, PMP, CEH, Windows Server, Information Security, Network Administration, IT Operations, IT Service Management, Data Center, Information Security..., Information Technology, Vendor Management, Network Security, IT Strategy, Transition Management, Enterprise Architecture, Cloud Computing, Solution Architecture, CISSP, Networking, Global Delivery, Identity Management, Business Continuity, PCI DSS, IT Outsourcing, Offshoring, Infrastructure
Education
Delhi University 1994 — 1997
Bachelor, Commerce
SCDL
PGDIT, Information Technology
Jennifer de Leon's Convergys Experience April 2005 - February 2007
Job Community Support, Fraud Prevention
Industry Public Relations and Communications
Experience
Vinted August 2013 - Present
VEEV Interactive December 2011 - October 2012
Liberty Insurance Pte Ltd. (Member of Liberty Mutual Group) January 2011 - August 2011
Liberty Insurance Pte Ltd. (Member of Liberty Mutual Group) March 2010 - December 2010
NTUC Income March 2008 - March 2010
Crestar Education Group August 2007 - February 2008
Convergys April 2005 - February 2007
Skills
Salesforce.com, Customer Service, Production Coordination, Media Production, Photoshop, Social Media, Copywriting, Proofreading, Voice Over, PowerPoint, iMovie, Photography
Education
De La Salle University 2001 — 2005
Bachelor of Arts (BA), Communications
De La Salle University 2001 — 2005
Bachelor of Arts (BA), Communication and Media Studies
Vinted August 2013 - Present
VEEV Interactive December 2011 - October 2012
Liberty Insurance Pte Ltd. (Member of Liberty Mutual Group) January 2011 - August 2011
Liberty Insurance Pte Ltd. (Member of Liberty Mutual Group) March 2010 - December 2010
NTUC Income March 2008 - March 2010
Crestar Education Group August 2007 - February 2008
Convergys April 2005 - February 2007
Skills
Salesforce.com, Customer Service, Production Coordination, Media Production, Photoshop, Social Media, Copywriting, Proofreading, Voice Over, PowerPoint, iMovie, Photography
Education
De La Salle University 2001 — 2005
Bachelor of Arts (BA), Communications
De La Salle University 2001 — 2005
Bachelor of Arts (BA), Communication and Media Studies
Neha Naroola Neha Naroola's Convergys Experience June 2004 - May 2005
Job Sr.Account Manager at Collabera
Industry Information Technology and Services
Experience
Collabera March 2013 - Present
Infoyogi February 2011 - March 2013
Citibank August 2005 - September 2007
Convergys June 2004 - May 2005
Thomas Cook February 2004 - May 2004
Skills
Business Development, Recruiting, Sales, Customer Service, Technical Recruiting, Project Management, Account Management, CRM, Performance Management, Banking, Contract Recruitment, Human Resources, MIS, Sourcing, Program Management, Executive Search, Sales Process, Vendor Management, Talent Acquisition, Team Management, Outsourcing, Internet Recruiting, Screening, Benefits Negotiation, Relationship Management, New Business Development, Training, Interviews, Recruitments, Screening Resumes, Cold Calling, Management, IT Recruitment, College Recruiting, Onboarding, Consulting, Employee Engagement, Temporary Placement, Talent Management, BPO, Staff Augmentation, Professional Services, Applicant Tracking..., Resource Management, Staffing Services
Education
Symbiosis Pune 2007 — 2009
PGDHRM
International Air Transport Association 2003 — 2004
Diploma
Delhi University 2000 — 2003
BA
Collabera March 2013 - Present
Infoyogi February 2011 - March 2013
Citibank August 2005 - September 2007
Convergys June 2004 - May 2005
Thomas Cook February 2004 - May 2004
Skills
Business Development, Recruiting, Sales, Customer Service, Technical Recruiting, Project Management, Account Management, CRM, Performance Management, Banking, Contract Recruitment, Human Resources, MIS, Sourcing, Program Management, Executive Search, Sales Process, Vendor Management, Talent Acquisition, Team Management, Outsourcing, Internet Recruiting, Screening, Benefits Negotiation, Relationship Management, New Business Development, Training, Interviews, Recruitments, Screening Resumes, Cold Calling, Management, IT Recruitment, College Recruiting, Onboarding, Consulting, Employee Engagement, Temporary Placement, Talent Management, BPO, Staff Augmentation, Professional Services, Applicant Tracking..., Resource Management, Staffing Services
Education
Symbiosis Pune 2007 — 2009
PGDHRM
International Air Transport Association 2003 — 2004
Diploma
Delhi University 2000 — 2003
BA
Esha Sharma's Convergys Experience March 2009 - June 2012
Job Lead Talent Management at Artech Information Systems
Industry Staffing and Recruiting
Experience
Artech Information Systems June 2012 - Present
Convergys March 2009 - June 2012
iEnergizer May 2008 - May 2009
Wipro BPO April 2006 - March 2008
Skills
Customer Experience, Customer Retention, Human Resources, Sales Operations, Recruiting, Vendor Management, Employee Engagement, Talent Acquisition, Performance Management, Screening, Sourcing, Technical Recruiting, Benefits Negotiation, Internet Recruiting
Education
Delhi University
Bachelor of Arts (B.A.)
Artech Information Systems June 2012 - Present
Convergys March 2009 - June 2012
iEnergizer May 2008 - May 2009
Wipro BPO April 2006 - March 2008
Skills
Customer Experience, Customer Retention, Human Resources, Sales Operations, Recruiting, Vendor Management, Employee Engagement, Talent Acquisition, Performance Management, Screening, Sourcing, Technical Recruiting, Benefits Negotiation, Internet Recruiting
Education
Delhi University
Bachelor of Arts (B.A.)
Carla White Carla White's Convergys Experience June 2007 - December 2007
Job Teacher at Barstow High School
Industry Education Management
Experience
Carla White Consulting Services June 2014 - Present
Barstow High School September 2006 - Present
Convergys June 2007 - December 2007
St. Pedro Poveda College June 2001 - March 2005
Skills
Curriculum Development, Differentiated..., Literacy, Educational Leadership, K-12, Tutoring, Teaching, Classroom Management, Lesson Planning, Classroom, Educational Technology, Teacher Training, Science, Secondary Education, Science Education, Integrating Technology..., Teacher Mentoring, Professional Learning..., Inquiry-based Learning, Next Generation Science..., Common Core State...
Education
Southwestern University (PH) 2010 — 2013
Master of Arts (M.A.), Teaching General Science
De La Salle University 2002 — 2004
Master of Arts (M.A.), Secondary Education and Teaching
De La Salle University 1997 — 2001
Bachelor of Science (B.S.), Biology/Biological Sciences
Carla White Consulting Services June 2014 - Present
Barstow High School September 2006 - Present
Convergys June 2007 - December 2007
St. Pedro Poveda College June 2001 - March 2005
Skills
Curriculum Development, Differentiated..., Literacy, Educational Leadership, K-12, Tutoring, Teaching, Classroom Management, Lesson Planning, Classroom, Educational Technology, Teacher Training, Science, Secondary Education, Science Education, Integrating Technology..., Teacher Mentoring, Professional Learning..., Inquiry-based Learning, Next Generation Science..., Common Core State...
Education
Southwestern University (PH) 2010 — 2013
Master of Arts (M.A.), Teaching General Science
De La Salle University 2002 — 2004
Master of Arts (M.A.), Secondary Education and Teaching
De La Salle University 1997 — 2001
Bachelor of Science (B.S.), Biology/Biological Sciences
Kevin Aleron Cuevas Kevin Aleron Cuevas's Convergys Experience August 2011 - January 2012
Job Customer Manager at GXS
Industry Information Technology and Services
Experience
GXS I OPENTEXT February 2014 - Present
Altisource March 2013 - January 2014
Fair Collections & Outsourcing March 2012 - March 2013
Convergys August 2011 - January 2012
Skills
Customer Service, Team Leadership, Sales, Call Centers, Account Management, Process Improvement, Vendor Management, Customer Satisfaction, B2B, Salesforce.com, Outlook, Access, Sales Operations, CRM, Business Analysis, Management, Project Management, Customer Retention, Customer Experience, Leadership, Microsoft Office, Analysis, Cold Calling
Education
Manila Doctors College 2007 — 2011
Bachelor of Science (BS), Nursing
De La Salle University
GXS I OPENTEXT February 2014 - Present
Altisource March 2013 - January 2014
Fair Collections & Outsourcing March 2012 - March 2013
Convergys August 2011 - January 2012
Skills
Customer Service, Team Leadership, Sales, Call Centers, Account Management, Process Improvement, Vendor Management, Customer Satisfaction, B2B, Salesforce.com, Outlook, Access, Sales Operations, CRM, Business Analysis, Management, Project Management, Customer Retention, Customer Experience, Leadership, Microsoft Office, Analysis, Cold Calling
Education
Manila Doctors College 2007 — 2011
Bachelor of Science (BS), Nursing
De La Salle University
Rachelle Hunt Rachelle Hunt's Convergys Experience September 2012 - March 2015
Job Human Resource Coordinator
Industry Human Resources
Experience
Sutherland Global Services August 2015 - Present
Home Care by Black Stone April 2015 - September 2015
Convergys September 2012 - March 2015
Cedar Fair Entertainment Company January 2012 - September 2012
Cedar Fair Entertainment Company March 2011 - January 2012
CPI Corp. October 2009 - January 2010
Northwestern Human Services Mountain Valley Center August 2003 - March 2005
Skills
Compliance, Onboarding, Customer Service, Customer Satisfaction, Employee Engagement, Employee Relations, Screening, HRIS, Human Resources, Applicant Tracking..., HR Policies, Background Checks, E-Verify, Time Management, Hiring, Leadership, Training
Education
DeVry University 2014 — 2015
Bachelor of Science (BS), Human Resources Management
Harrisburg Area Community College 2000 — 2002
Associate of Science (A.S.), Social Work
Sutherland Global Services August 2015 - Present
Home Care by Black Stone April 2015 - September 2015
Convergys September 2012 - March 2015
Cedar Fair Entertainment Company January 2012 - September 2012
Cedar Fair Entertainment Company March 2011 - January 2012
CPI Corp. October 2009 - January 2010
Northwestern Human Services Mountain Valley Center August 2003 - March 2005
Skills
Compliance, Onboarding, Customer Service, Customer Satisfaction, Employee Engagement, Employee Relations, Screening, HRIS, Human Resources, Applicant Tracking..., HR Policies, Background Checks, E-Verify, Time Management, Hiring, Leadership, Training
Education
DeVry University 2014 — 2015
Bachelor of Science (BS), Human Resources Management
Harrisburg Area Community College 2000 — 2002
Associate of Science (A.S.), Social Work
Kristi Unsell Kristi Unsell's Convergys Experience August 2005 - May 2006
Job Agent at Gwen DeCassios (State Farm Agent Local Office)
Industry Insurance
Experience
Gwen DeCassios (State Farm Agent - Local Office) April 2014 - Present
The Hartford Insurance Group November 2007 - February 2014
a la mode, inc. August 2006 - September 2007
Convergys August 2005 - May 2006
AOL July 2004 - April 2005
Williams Sonoma September 2002 - November 2003
Young America June 2001 - May 2002
Skills
Insurance, Troubleshooting, Customer Service, Call Center, Property & Casualty..., Underwriting, Process Improvement, General Insurance, Sales, Call Centers, Umbrella Insurance
Education
DeVry University-Illinois 2012 — 2016
Bachelor of Business Administration (B.B.A.), Project Management, 3.5
Putnam City High School 2003 — 2009
General Eduation
Gwen DeCassios (State Farm Agent - Local Office) April 2014 - Present
The Hartford Insurance Group November 2007 - February 2014
a la mode, inc. August 2006 - September 2007
Convergys August 2005 - May 2006
AOL July 2004 - April 2005
Williams Sonoma September 2002 - November 2003
Young America June 2001 - May 2002
Skills
Insurance, Troubleshooting, Customer Service, Call Center, Property & Casualty..., Underwriting, Process Improvement, General Insurance, Sales, Call Centers, Umbrella Insurance
Education
DeVry University-Illinois 2012 — 2016
Bachelor of Business Administration (B.B.A.), Project Management, 3.5
Putnam City High School 2003 — 2009
General Eduation
Joanna Gray Joanna Gray's Convergys Experience April 2010 - May 2012
Job Solution Architect at Zuora
Industry Internet
Experience
Zuora June 2014 - Present
NetCracker May 2012 - June 2014
Convergys April 2010 - May 2012
Convergys October 2008 - September 2010
Ceon Corporation January 2008 - October 2008
Goldfish June 2007 - December 2007
Morgan Stanley March 2004 - June 2007
Ceon Corporation April 1999 - February 2004
Nortel September 1997 - April 1999
Skills
Telecommunications, Solution Architecture, Pre-sales, Business Analysis, Integration, Requirements Analysis, Vendor Management, Software Project..., CRM, Project Management, Service Delivery, IT Service Management, Program Management, Agile Methodologies, Outsourcing, Management, SaaS, Software Development, SDLC, Project Delivery, Enterprise Architecture, Testing, Requirements Gathering, Business Process, PMP, Product Management
Education
De Montfort University 1993 — 1997
Bachelor of Engineering (BEng), Electrical and Electronics Engineering
Norfolk College of Arts and Technology 1991 — 1993
BTEC Electrical and Electronic Engineering
Zuora June 2014 - Present
NetCracker May 2012 - June 2014
Convergys April 2010 - May 2012
Convergys October 2008 - September 2010
Ceon Corporation January 2008 - October 2008
Goldfish June 2007 - December 2007
Morgan Stanley March 2004 - June 2007
Ceon Corporation April 1999 - February 2004
Nortel September 1997 - April 1999
Skills
Telecommunications, Solution Architecture, Pre-sales, Business Analysis, Integration, Requirements Analysis, Vendor Management, Software Project..., CRM, Project Management, Service Delivery, IT Service Management, Program Management, Agile Methodologies, Outsourcing, Management, SaaS, Software Development, SDLC, Project Delivery, Enterprise Architecture, Testing, Requirements Gathering, Business Process, PMP, Product Management
Education
De Montfort University 1993 — 1997
Bachelor of Engineering (BEng), Electrical and Electronics Engineering
Norfolk College of Arts and Technology 1991 — 1993
BTEC Electrical and Electronic Engineering
Kirsten Co Kirsten Co's Convergys Experience October 2004 - July 2005
Job Sales Associate at Tuesday Morning
Industry Retail
Experience
Tuesday Morning February 2014 - Present
Nate Wade Subaru April 2013 - November 2013
Lexington Law June 2012 - September 2012
Tuesday Morning July 2007 - June 2012
Tuesday Morning July 2007 - June 2010
Convergys October 2004 - July 2005
Skills
Cashiering, Retail Sales, Phone Skills, Clerical Skills, Data Entry, Customer Satisfaction, Merchandising, Customer Service, Retail, Store Management, Appointment Scheduling, Inventory Management, Time Management, Filing, Team Leadership, Leadership, Telephone Skills, Cash Register, Sales, Loss Prevention, Planograms, Shrinkage, Store Operations
Education
De Anza College 1996 — 1996
Dental Hygiene
Tuesday Morning February 2014 - Present
Nate Wade Subaru April 2013 - November 2013
Lexington Law June 2012 - September 2012
Tuesday Morning July 2007 - June 2012
Tuesday Morning July 2007 - June 2010
Convergys October 2004 - July 2005
Skills
Cashiering, Retail Sales, Phone Skills, Clerical Skills, Data Entry, Customer Satisfaction, Merchandising, Customer Service, Retail, Store Management, Appointment Scheduling, Inventory Management, Time Management, Filing, Team Leadership, Leadership, Telephone Skills, Cash Register, Sales, Loss Prevention, Planograms, Shrinkage, Store Operations
Education
De Anza College 1996 — 1996
Dental Hygiene
Stephanie Hutchison's Convergys Experience August 2015 - Present
Job Talent Acquisition Specialist at Convergys
Industry Staffing and Recruiting
Experience
Jewelry in Candles September 2015 - Present
Convergys August 2015 - Present
Convergys July 2014 - August 2015
Equifax Workforce Solutions April 2012 - May 2014
Equifax Workforce Solutions January 2012 - April 2012
Datavision Resources July 2010 - January 2012
Under Par LLC September 2003 - June 2011
Skills
Training, Recruiting, Applicant Tracking..., Quality Assurance, Team Management, SharePoint, Interviews, Onboarding, Performance Management, Customer Service, Human Resources, Team Building, Leadership
Education
Des Moines Area Community College 2008 — 2010
Hoover High School 2002 — 2007
High School Diploma
Jewelry in Candles September 2015 - Present
Convergys August 2015 - Present
Convergys July 2014 - August 2015
Equifax Workforce Solutions April 2012 - May 2014
Equifax Workforce Solutions January 2012 - April 2012
Datavision Resources July 2010 - January 2012
Under Par LLC September 2003 - June 2011
Skills
Training, Recruiting, Applicant Tracking..., Quality Assurance, Team Management, SharePoint, Interviews, Onboarding, Performance Management, Customer Service, Human Resources, Team Building, Leadership
Education
Des Moines Area Community College 2008 — 2010
Hoover High School 2002 — 2007
High School Diploma
Papun Dutta's Convergys Experience February 2014 - May 2015
Job Looking for challenging HR assignments
Industry Information Technology and Services
Experience
Convergys February 2014 - May 2015
FICO June 2012 - February 2014
enStage April 2011 - June 2012
Infosys BPO February 2010 - March 2011
Skills
Recruiting, Performance Management, Streamlining Of..., Vendor Management Skills, Human Resources, Organization, HRO, Background Checks, Screening, Talent Acquisition, Strategy, Team Management, Sourcing, Performance Appraisal, Vendor Management, Employee Relations, Onboarding, Deferred Compensation, Benefits Negotiation, Employee Benefits, Compensation & Benefit, Personnel Management, Exit Interviews, Temporary Placement, Project Planning, Salary
Education
IBMR 2008 — 2010
MBA&PGPM, Human Resources Management/Personnel Administration, General
Delhi University 2004 — 2007
Bachelor of Science (B.Sc.), Life Sciences
Convergys February 2014 - May 2015
FICO June 2012 - February 2014
enStage April 2011 - June 2012
Infosys BPO February 2010 - March 2011
Skills
Recruiting, Performance Management, Streamlining Of..., Vendor Management Skills, Human Resources, Organization, HRO, Background Checks, Screening, Talent Acquisition, Strategy, Team Management, Sourcing, Performance Appraisal, Vendor Management, Employee Relations, Onboarding, Deferred Compensation, Benefits Negotiation, Employee Benefits, Compensation & Benefit, Personnel Management, Exit Interviews, Temporary Placement, Project Planning, Salary
Education
IBMR 2008 — 2010
MBA&PGPM, Human Resources Management/Personnel Administration, General
Delhi University 2004 — 2007
Bachelor of Science (B.Sc.), Life Sciences
Mannjot Sadana's Convergys Experience April 2005 - August 2006
Job Manager at Rogers Communications
Industry Telecommunications
Experience
Rogers Communications September 2011 - Present
The Smart Cube May 2010 - June 2011
Evalueserve March 2008 - April 2010
HCL Technologies November 2006 - March 2008
Convergys April 2005 - August 2006
Skills
Market Research, Team Management, CRM, Business Analysis, Secondary Research, Business Development, Competitive Intelligence, Project Management, Competitive Analysis, Analytics, Business Intelligence, Marketing Research, Business Information, Primary Research, Market Intelligence, Lead Generation
Education
Delhi University
Rogers Communications September 2011 - Present
The Smart Cube May 2010 - June 2011
Evalueserve March 2008 - April 2010
HCL Technologies November 2006 - March 2008
Convergys April 2005 - August 2006
Skills
Market Research, Team Management, CRM, Business Analysis, Secondary Research, Business Development, Competitive Intelligence, Project Management, Competitive Analysis, Analytics, Business Intelligence, Marketing Research, Business Information, Primary Research, Market Intelligence, Lead Generation
Education
Delhi University
Mike Rutledge's Convergys Experience 2005 - February 2012
Job Currently seeking new Project Management opportunities
Industry Information Technology and Services
Experience
Currently seeking new opportunities February 2015 - Present
U.S. Cellular (Contracted through TekSystems) October 2012 - January 2015
Convergys 2005 - February 2012
Convergys 1996 - 2005
Convergys 1990 - 1996
Montgomery Ward July 1977 - January 1990
Skills
COBOL, JCL, Cost Control, Project Management, MS Project, Configuration Management, Document Management, Process Improvement, MS Visio, Microsoft Office, Data Analysis, Building Relationships, Communication Skills, Visio, Unix, Requirements Gathering, Microsoft SQL Server, SQL, Testing, Analysis, Leadership, Management, SDLC, Software Documentation, System Administration, Cross-functional Team..., Project Planning, Budgets, Requirements Analysis, Team Management, PMP, Software Project..., Integration, Strategy, SharePoint, Systems Analysis, Vendor Management, Business Analysis
Education
DeVry Institute of Technology 2002 — 2004
BS, Information Technology, 4.0
DePaul University 1989 — 1989
Computer Career Program, Cobol, JCL
University of Missouri-Columbia 1973 — 1977
Bachelor of Arts (B.A.), Management
Currently seeking new opportunities February 2015 - Present
U.S. Cellular (Contracted through TekSystems) October 2012 - January 2015
Convergys 2005 - February 2012
Convergys 1996 - 2005
Convergys 1990 - 1996
Montgomery Ward July 1977 - January 1990
Skills
COBOL, JCL, Cost Control, Project Management, MS Project, Configuration Management, Document Management, Process Improvement, MS Visio, Microsoft Office, Data Analysis, Building Relationships, Communication Skills, Visio, Unix, Requirements Gathering, Microsoft SQL Server, SQL, Testing, Analysis, Leadership, Management, SDLC, Software Documentation, System Administration, Cross-functional Team..., Project Planning, Budgets, Requirements Analysis, Team Management, PMP, Software Project..., Integration, Strategy, SharePoint, Systems Analysis, Vendor Management, Business Analysis
Education
DeVry Institute of Technology 2002 — 2004
BS, Information Technology, 4.0
DePaul University 1989 — 1989
Computer Career Program, Cobol, JCL
University of Missouri-Columbia 1973 — 1977
Bachelor of Arts (B.A.), Management
Jonathan Tankersley Jonathan Tankersley's Convergys Experience March 2014 - Present
Job Case Manager at Convergys
Industry Consumer Services
Experience
Convergys March 2014 - Present
Georgia Health Sciences University May 2012 - July 2012
2nd & Charles May 2011 - November 2011
U.S. Air Force January 2004 - January 2010
Skills
Staff Supervision, Customer Service, Inventory Management, On the Job Training, Computer Equipment..., Workplace Safety..., Quality Control, Computer Hardware, Security Clearance, National Security, Information Assurance, Management, Military Experience, Intelligence Analysis, Military Operations, Human Resources, Intelligence, Air Force, Defense, Top Secret
Education
Georgia Regents University 2010 — 2013
Bachelor of Business Administration (BBA), Management, 3.76 GPA, Magna Cum Laude
Defense Language Institute 2004 — 2005
Persian Farsi
Convergys March 2014 - Present
Georgia Health Sciences University May 2012 - July 2012
2nd & Charles May 2011 - November 2011
U.S. Air Force January 2004 - January 2010
Skills
Staff Supervision, Customer Service, Inventory Management, On the Job Training, Computer Equipment..., Workplace Safety..., Quality Control, Computer Hardware, Security Clearance, National Security, Information Assurance, Management, Military Experience, Intelligence Analysis, Military Operations, Human Resources, Intelligence, Air Force, Defense, Top Secret
Education
Georgia Regents University 2010 — 2013
Bachelor of Business Administration (BBA), Management, 3.76 GPA, Magna Cum Laude
Defense Language Institute 2004 — 2005
Persian Farsi
Bhupinder Pal Singh Bhupinder Pal Singh's Convergys Experience April 2003 - July 2004
Job Principal Architect (M&A)
Industry Information Technology and Services
Experience
Wipro Technologies 2010 - Present
Wipro 2010 - 2015
Wipro Technologies 2010 - 2012
CGI Management and Information Systems May 2009 - December 2009
Microsoft R&D Private Ltd August 2006 - May 2009
Hewlett Packard Global Soft India Pvt. Ltd November 2005 - August 2006
Convergys India Services Pvt. Ltd April 2003 - November 2005
Convergys April 2003 - July 2004
Nimarta Enterprises March 2002 - April 2003
Nimarta Enterprises March 2002 - April 2003
Skills
Active Directory, IT Infrastructure..., Windows Server, Microsoft Exchange, DNS, Disaster Recovery, Servers, DHCP, XP, Troubleshooting, Group Policy, Technical Support, System Administration, VPN, SDLC, ITIL, Hyper-V, Hardware, Virtualization, Networking, IT Operations, IT Service Management, Data Center, VMware, HP, Databases, Windows XP, Firewalls
Education
Microsoft Certification 2007 — 2008
MCTIP, 2008
Sikkim Manipal University of Health, Medical and Technological Sciences 2004 — 2006
Masters, Information Technology
Delhi University 1999 — 2002
Bachelor of Commerce, 2002; from; from
Wipro Technologies 2010 - Present
Wipro 2010 - 2015
Wipro Technologies 2010 - 2012
CGI Management and Information Systems May 2009 - December 2009
Microsoft R&D Private Ltd August 2006 - May 2009
Hewlett Packard Global Soft India Pvt. Ltd November 2005 - August 2006
Convergys India Services Pvt. Ltd April 2003 - November 2005
Convergys April 2003 - July 2004
Nimarta Enterprises March 2002 - April 2003
Nimarta Enterprises March 2002 - April 2003
Skills
Active Directory, IT Infrastructure..., Windows Server, Microsoft Exchange, DNS, Disaster Recovery, Servers, DHCP, XP, Troubleshooting, Group Policy, Technical Support, System Administration, VPN, SDLC, ITIL, Hyper-V, Hardware, Virtualization, Networking, IT Operations, IT Service Management, Data Center, VMware, HP, Databases, Windows XP, Firewalls
Education
Microsoft Certification 2007 — 2008
MCTIP, 2008
Sikkim Manipal University of Health, Medical and Technological Sciences 2004 — 2006
Masters, Information Technology
Delhi University 1999 — 2002
Bachelor of Commerce, 2002; from; from
Rachel Swint's Convergys Experience November 2008 - August 2014
Job Paralegal
Industry Legal Services
Experience
Wilson Law Office, P.C. August 2014 - May 2015
Convergys November 2008 - August 2014
Quality Inn October 2008 - November 2008
Best Western February 2007 - September 2008
Big Boy Restaurant September 2003 - May 2005
Skills
Job Coaching, Customer Satisfaction, Workforce Management, Customer Experience, Data Entry, Call Centers, Telephone Skills, Customer Service, Technical Support, Empowerment, Self-driven, Microsoft Office, Windows Server, Proficient Typing Skills, Dependable Team Player, Work Independently with..., Integrity, Time Management, Problem Solving
Education
Miller-Motte College-Wilmington 2014 — 2016
Bachelor's Degree, Criminal Justice, 4.0
Miller-Motte College-Wilmington 2012 — 2013
Associates of Applied Science, Paralegal
Delta College 2004 — 2005
General Studies
Wilson Law Office, P.C. August 2014 - May 2015
Convergys November 2008 - August 2014
Quality Inn October 2008 - November 2008
Best Western February 2007 - September 2008
Big Boy Restaurant September 2003 - May 2005
Skills
Job Coaching, Customer Satisfaction, Workforce Management, Customer Experience, Data Entry, Call Centers, Telephone Skills, Customer Service, Technical Support, Empowerment, Self-driven, Microsoft Office, Windows Server, Proficient Typing Skills, Dependable Team Player, Work Independently with..., Integrity, Time Management, Problem Solving
Education
Miller-Motte College-Wilmington 2014 — 2016
Bachelor's Degree, Criminal Justice, 4.0
Miller-Motte College-Wilmington 2012 — 2013
Associates of Applied Science, Paralegal
Delta College 2004 — 2005
General Studies
Courtney Holmes - Thornton Courtney Holmes - Thornton's Convergys Experience April 2010 - May 2011
Job Customer Care Advocate for Intuit at Frontier Communications
Industry Telecommunications
Experience
Frontier Communications July 2013 - Present
Sustainable Exterior Improvements June 2012 - December 2012
Giovannis June 2008 - January 2012
American Health Advantage 2011 - 2012
Convergys April 2010 - May 2011
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Food Service, PowerPoint, Food, Data Entry, Sales, Marketing, Telephone Skills, Windows, Photoshop, Phone Etiquette, Critical Thinking, Bartending, Restaurant Management, Customer Satisfaction, Food & Beverage, Training, Time Management, Hospitality, Call Centers, Coaching, Customer Retention, Leadership, VoIP, Customer Experience, Payroll
Education
Daytona Beach Community College 2009 — 2009
First responders certification, Emt / medicine, 3.2
Frontier Communications July 2013 - Present
Sustainable Exterior Improvements June 2012 - December 2012
Giovannis June 2008 - January 2012
American Health Advantage 2011 - 2012
Convergys April 2010 - May 2011
Skills
Customer Service, Microsoft Office, Microsoft Word, Microsoft Excel, Food Service, PowerPoint, Food, Data Entry, Sales, Marketing, Telephone Skills, Windows, Photoshop, Phone Etiquette, Critical Thinking, Bartending, Restaurant Management, Customer Satisfaction, Food & Beverage, Training, Time Management, Hospitality, Call Centers, Coaching, Customer Retention, Leadership, VoIP, Customer Experience, Payroll
Education
Daytona Beach Community College 2009 — 2009
First responders certification, Emt / medicine, 3.2
Ebony Montague Ebony Montague's Convergys Experience 2008 - 2010
Job Affiliate, Global Virtual Opportunities
Industry Internet
Experience
GVO September 2011 - Present
Convergys 2008 - 2010
Education
Delaware State University 2002 — 2006
Political Science
GVO September 2011 - Present
Convergys 2008 - 2010
Education
Delaware State University 2002 — 2006
Political Science
Jeff Ransel Jeff Ransel's Convergys Experience 2007 - December 2009
Job IT Professional
Industry Computer Software
Experience
Citi July 2013 - February 2014
Citigroup January 2011 - July 2013
Convergys 2007 - December 2009
Convergys 2005 - 2007
Convergys 2001 - 2005
Convergys 1997 - 2001
Convergys 1989 - 1996
Education
Indiana University Bloomington 1984 — 1988
Bachelor of Science (BS), Finance, General
DePaul University 1989 — 1990
Certificate, Computer Career Program
Citi July 2013 - February 2014
Citigroup January 2011 - July 2013
Convergys 2007 - December 2009
Convergys 2005 - 2007
Convergys 2001 - 2005
Convergys 1997 - 2001
Convergys 1989 - 1996
Education
Indiana University Bloomington 1984 — 1988
Bachelor of Science (BS), Finance, General
DePaul University 1989 — 1990
Certificate, Computer Career Program
Ron Murphy Ron Murphy's Convergys Experience October 1998 - March 2004
Job Director, Solutions Engineering
Industry Computer Software
Experience
NICE Systems September 2005 - Present
Adelphia Communications March 2004 - September 2005
Convergys October 1998 - March 2004
Skills
Contact Center..., Network Architecture, Server Architecture, Customer Experience, Management, Business Process, Consulting, Contact Centers, Workforce Management, IEX, Call Center, BPO, Avaya, IVR, Contact Center..., ACD, Capacity Planning, Genesys, Inbound Marketing, Service Delivery, Enterprise Software, Unified Communications, VoIP, Call Centers, Training, Telephony, CRM, Telecommunications, Business Intelligence, Solution Selling, Pre-sales, Selling, Real Time Monitoring, Cisco Technologies, Aspect, Technology, Job Coaching, Leadership, Call Logging, Sales Engineering, Cloud Computing, SIP, Managed Services, Integration, Go-to-market Strategy, SaaS, Outsourcing, Customer Experience..., Vendor Management, Product Management
Education
Daytona State College 2009 — 2014
Bachelor of applied Science, Leadership and Supervision
Seminole Community College 1998 — 2000
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
NICE Systems September 2005 - Present
Adelphia Communications March 2004 - September 2005
Convergys October 1998 - March 2004
Skills
Contact Center..., Network Architecture, Server Architecture, Customer Experience, Management, Business Process, Consulting, Contact Centers, Workforce Management, IEX, Call Center, BPO, Avaya, IVR, Contact Center..., ACD, Capacity Planning, Genesys, Inbound Marketing, Service Delivery, Enterprise Software, Unified Communications, VoIP, Call Centers, Training, Telephony, CRM, Telecommunications, Business Intelligence, Solution Selling, Pre-sales, Selling, Real Time Monitoring, Cisco Technologies, Aspect, Technology, Job Coaching, Leadership, Call Logging, Sales Engineering, Cloud Computing, SIP, Managed Services, Integration, Go-to-market Strategy, SaaS, Outsourcing, Customer Experience..., Vendor Management, Product Management
Education
Daytona State College 2009 — 2014
Bachelor of applied Science, Leadership and Supervision
Seminole Community College 1998 — 2000
Associate of Science (A.S.), Computer Systems Networking and Telecommunications
Pareesh Sood Pareesh Sood's Convergys Experience June 2004 - February 2006
Job Desktop Support Analyst at Torstar Corporation
Industry Computer Networking
Experience
Torstar Digital June 2011 - Present
CIBC July 2008 - June 2011
CFM CORPORATION March 2007 - July 2008
MDG 2005 - 2007
Convergys June 2004 - February 2006
Sysware Infotech March 2000 - February 2002
Skills
Active Directory, DNS, TCP/IP, Data Center, Operating Systems, Technical Support, DHCP, Microsoft Exchange, Firewalls, Networking, Laptops, Windows Server, VMware, ITIL, Virtualization, Windows 7, Security, Servers, Troubleshooting, Symantec Antivirus, VMware ESX, VMware Workstation, Hyper-V, MDT
Education
NIIT 1996 — 1999
GNIIT, Computer Science, Networking, Programming
Delhi University 1993 — 1997
B. Sc, Physics, Chemistry, Mathematics
Torstar Digital June 2011 - Present
CIBC July 2008 - June 2011
CFM CORPORATION March 2007 - July 2008
MDG 2005 - 2007
Convergys June 2004 - February 2006
Sysware Infotech March 2000 - February 2002
Skills
Active Directory, DNS, TCP/IP, Data Center, Operating Systems, Technical Support, DHCP, Microsoft Exchange, Firewalls, Networking, Laptops, Windows Server, VMware, ITIL, Virtualization, Windows 7, Security, Servers, Troubleshooting, Symantec Antivirus, VMware ESX, VMware Workstation, Hyper-V, MDT
Education
NIIT 1996 — 1999
GNIIT, Computer Science, Networking, Programming
Delhi University 1993 — 1997
B. Sc, Physics, Chemistry, Mathematics
Jenna D. Allen, MBA Jenna D. Allen, MBA's Convergys Experience March 2015 - Present
Job I translate data into actionable information that drives results
Industry Telecommunications
Experience
Convergys March 2015 - Present
Level 3 Communications January 2015 - March 2015
Level 3 Communications April 2013 - December 2014
Biodesix, Inc. November 2008 - March 2013
University of Colorado Anschutz Medical Campus October 2006 - October 2008
Skills
Data Analysis, Creative Problem Solving, SQL, Tableau, Business Intelligence, Data Modeling, Statistics, Continuous Process..., Microsoft SQL Server, Data Warehousing, Predictive Analytics, Machine Learning, Project Management, SSIS, SSAS, SSRS, Data Management, Leadership, SharePoint, Active Learning, Teamwork, Design of Experiments, Clinical Research, R&D, Procedure Development, Technical Writing, SPSS, Salesforce.com, Customer Retention, Technical Presentations, Survey Design, Qualtrics, Customer Experience, Reporting & Analysis, Software Implementation, Technology Evaluation, Adaptability, Telecommunications, MySQL, Communication, Microsoft Office, Stakeholder Management, Data Visualization, Lean Six Sigma, QlikView, Management, Business Analysis, Cross-functional Team...
Education
University of Denver - Daniels College of Business 2012 — 2015
Master of Business Administration (M.B.A.), Business Analytics, 3.96
DePauw University 2002 — 2006
Bachelor's Degree, Biochemistry
Convergys March 2015 - Present
Level 3 Communications January 2015 - March 2015
Level 3 Communications April 2013 - December 2014
Biodesix, Inc. November 2008 - March 2013
University of Colorado Anschutz Medical Campus October 2006 - October 2008
Skills
Data Analysis, Creative Problem Solving, SQL, Tableau, Business Intelligence, Data Modeling, Statistics, Continuous Process..., Microsoft SQL Server, Data Warehousing, Predictive Analytics, Machine Learning, Project Management, SSIS, SSAS, SSRS, Data Management, Leadership, SharePoint, Active Learning, Teamwork, Design of Experiments, Clinical Research, R&D, Procedure Development, Technical Writing, SPSS, Salesforce.com, Customer Retention, Technical Presentations, Survey Design, Qualtrics, Customer Experience, Reporting & Analysis, Software Implementation, Technology Evaluation, Adaptability, Telecommunications, MySQL, Communication, Microsoft Office, Stakeholder Management, Data Visualization, Lean Six Sigma, QlikView, Management, Business Analysis, Cross-functional Team...
Education
University of Denver - Daniels College of Business 2012 — 2015
Master of Business Administration (M.B.A.), Business Analytics, 3.96
DePauw University 2002 — 2006
Bachelor's Degree, Biochemistry
Timothy Smoker Timothy Smoker's Convergys Experience June 2006 - February 2013
Job Instructional Systems Designer at Corsair Engineering
Industry Research
Experience
Corsair Engineering June 2015 - Present
General Dynamics Information Technology February 2013 - June 2015
Convergys June 2006 - February 2013
NetCracker/Convergys 2006 - 2013
DePaul University 2012 - 2012
University of Central Florida September 2004 - May 2009
University of Central Florida September 2004 - May 2009
Skills
Instructional Design, Statistics, Usability Testing, Research, Human Performance, Research Design, Human Factors, SPSS, Data Analysis, Curriculum Development, Survey Design, Psychology, E-learning, Visio, PowerPoint, MS Office Suite, Testing, Microsoft Office, Program Evaluation, Axure, User Experience, Heuristic Evaluation, User Interface Design, Training, Analysis, Usability, Human Computer..., Project Management, Task Analysis, Technical Writing, E-Learning, Job Analysis, Simulations, Higher Education, User Interface, Persona, Leadership, Proposal Writing, Organizational..., Teaching, Needs Analysis, Quantitative Research, Interviews
Education
University of Central Florida 2007 — 2009
MS, Modeling and Simulation
DePaul University 2000 — 2004
BS, Psychology
Northridge Highschool 1994 — 1998
Diploma
Corsair Engineering June 2015 - Present
General Dynamics Information Technology February 2013 - June 2015
Convergys June 2006 - February 2013
NetCracker/Convergys 2006 - 2013
DePaul University 2012 - 2012
University of Central Florida September 2004 - May 2009
University of Central Florida September 2004 - May 2009
Skills
Instructional Design, Statistics, Usability Testing, Research, Human Performance, Research Design, Human Factors, SPSS, Data Analysis, Curriculum Development, Survey Design, Psychology, E-learning, Visio, PowerPoint, MS Office Suite, Testing, Microsoft Office, Program Evaluation, Axure, User Experience, Heuristic Evaluation, User Interface Design, Training, Analysis, Usability, Human Computer..., Project Management, Task Analysis, Technical Writing, E-Learning, Job Analysis, Simulations, Higher Education, User Interface, Persona, Leadership, Proposal Writing, Organizational..., Teaching, Needs Analysis, Quantitative Research, Interviews
Education
University of Central Florida 2007 — 2009
MS, Modeling and Simulation
DePaul University 2000 — 2004
BS, Psychology
Northridge Highschool 1994 — 1998
Diploma
khalil williams khalil williams's Convergys Experience October 2013 - Present
Job Tier 2 Technical Support Rep at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys October 2013 - Present
McDonald's Corporation April 2013 - September 2013
Education
Daytona State College 2013 — 2015
Deltona High School 2009 — 2013
High School Diploma, ALl
Convergys October 2013 - Present
McDonald's Corporation April 2013 - September 2013
Education
Daytona State College 2013 — 2015
Deltona High School 2009 — 2013
High School Diploma, ALl
Kanchan Basu Kanchan Basu's Convergys Experience April 2002 - January 2003
Job Senior Business Operations Manager at Dish Network
Industry Information Technology and Services
Experience
Dish Network July 2014 - Present
Dish Network October 2009 - July 2014
Dish Network April 2008 - November 2009
Accenture April 2007 - October 2007
Mphasis 2004 - 2007
Mphasis- EDS Company 2004 - 2007
Hughes 2003 - 2004
Convergys April 2002 - January 2003
Skills
BPO, Service Delivery, Vendor Management, Workforce Management, Call Center, Operations Management, Leadership, Team Building, ITIL, Management, Customer Experience, Call Centers, Team Management, Customer Satisfaction, Training, Outsourcing, Telecommunications, Process Improvement, Customer Service, Six Sigma, CRM, Customer Retention, Quality Assurance, Cross-functional Team..., Performance Management, Business Process..., Team Leadership, Business Analysis
Education
Delhi University 1992 — 1995
Bal Bharati Public School
Dish Network July 2014 - Present
Dish Network October 2009 - July 2014
Dish Network April 2008 - November 2009
Accenture April 2007 - October 2007
Mphasis 2004 - 2007
Mphasis- EDS Company 2004 - 2007
Hughes 2003 - 2004
Convergys April 2002 - January 2003
Skills
BPO, Service Delivery, Vendor Management, Workforce Management, Call Center, Operations Management, Leadership, Team Building, ITIL, Management, Customer Experience, Call Centers, Team Management, Customer Satisfaction, Training, Outsourcing, Telecommunications, Process Improvement, Customer Service, Six Sigma, CRM, Customer Retention, Quality Assurance, Cross-functional Team..., Performance Management, Business Process..., Team Leadership, Business Analysis
Education
Delhi University 1992 — 1995
Bal Bharati Public School
Robert Gailey Robert Gailey's Convergys Experience September 2012 - February 2013
Job iFit Mobile Tester
Industry Information Technology and Services
Experience
Icon Health and Fitness June 2014 - Present
Convergys September 2012 - February 2013
Qwest April 2011 - February 2012
Skills
Computers, Troubleshooting, Team Building, Customer Satisfaction, Customer Retention, Mobile Devices, Leadership
Education
DeVry Institute of Technology 2012 — 2015
University of Phoenix 2009 — 2011
Associate's degree, Criminal Justice
Icon Health and Fitness June 2014 - Present
Convergys September 2012 - February 2013
Qwest April 2011 - February 2012
Skills
Computers, Troubleshooting, Team Building, Customer Satisfaction, Customer Retention, Mobile Devices, Leadership
Education
DeVry Institute of Technology 2012 — 2015
University of Phoenix 2009 — 2011
Associate's degree, Criminal Justice
Bobby Musser Bobby Musser's Convergys Experience January 2011 - July 2012
Job Connecting Process Servers with a great partner
Industry Information Technology and Services
Experience
Database Services, Inc. May 2014 - Present
Florida Army National Guard August 2013 - Present
Diageo NA June 2013 - August 2013
Florida Army National Guard February 2011 - August 2013
Convergys January 2011 - July 2012
Florida Army National Guard October 2008 - February 2011
Florida Army National Guard September 2004 - October 2008
US Army September 2000 - September 2004
Skills
Process Improvement, Team Leadership, Project Management, Leadership, Project Planning, Visio, Training, Disaster Recovery, Team Building, Business Analysis, Operations Management, VMware, XP, Call Centers, Networking, Windows Server, Windows XP, System Administration, Data Center, MS Project, Linux, Management, SharePoint, Access, Microsoft Excel, Troubleshooting, Microsoft Office
Education
University of Florida 2012 — 2014
Master of Business Administration (M.B.A.), Information Services and Operations Management
DeVry University 2010 — 2011
Bachelors of Networking and Telecommunications Management, IT
Valencia Community College 2004 — 2008
AS Computer Programming and Analysis, IT and programming
Database Services, Inc. May 2014 - Present
Florida Army National Guard August 2013 - Present
Diageo NA June 2013 - August 2013
Florida Army National Guard February 2011 - August 2013
Convergys January 2011 - July 2012
Florida Army National Guard October 2008 - February 2011
Florida Army National Guard September 2004 - October 2008
US Army September 2000 - September 2004
Skills
Process Improvement, Team Leadership, Project Management, Leadership, Project Planning, Visio, Training, Disaster Recovery, Team Building, Business Analysis, Operations Management, VMware, XP, Call Centers, Networking, Windows Server, Windows XP, System Administration, Data Center, MS Project, Linux, Management, SharePoint, Access, Microsoft Excel, Troubleshooting, Microsoft Office
Education
University of Florida 2012 — 2014
Master of Business Administration (M.B.A.), Information Services and Operations Management
DeVry University 2010 — 2011
Bachelors of Networking and Telecommunications Management, IT
Valencia Community College 2004 — 2008
AS Computer Programming and Analysis, IT and programming
Mukesh Chhabra Mukesh Chhabra's Convergys Experience January 2005 - January 2006
Job Continuous Improvement Manager
Industry Information Technology and Services
Experience
GENPACT October 2013 - Present
GENPACT November 2012 - July 2013
GENPACT November 2011 - November 2012
Bank of America January 2006 - November 2011
Convergys January 2005 - January 2006
HSBC Private Bank August 2004 - October 2004
Skills
Team Management, Management, BPO, Process Improvement, Risk Management, Operations Management, Business Analysis, MIS, Service Delivery, Auditing, Capital Markets, Six Sigma, Business Process, CRM
Education
Delhi University 1999 — 2003
Bachelor of Commerce (B.Com.), Business Administration, Management and Operations
GENPACT October 2013 - Present
GENPACT November 2012 - July 2013
GENPACT November 2011 - November 2012
Bank of America January 2006 - November 2011
Convergys January 2005 - January 2006
HSBC Private Bank August 2004 - October 2004
Skills
Team Management, Management, BPO, Process Improvement, Risk Management, Operations Management, Business Analysis, MIS, Service Delivery, Auditing, Capital Markets, Six Sigma, Business Process, CRM
Education
Delhi University 1999 — 2003
Bachelor of Commerce (B.Com.), Business Administration, Management and Operations
Cathy Cummings Cathy Cummings's Convergys Experience October 2000 - February 2007
Job VP, Project Manager, Strategy and Prioritization, Citi Retail Services, Business Delivery
Industry Financial Services
Experience
Citi March 2014 - Present
Bridgestone Retail Operations, LLC August 2009 - March 2014
Bridgestone Retail Operations February 2007 - August 2009
Convergys October 2000 - February 2007
International Underwriting Solutions September 1994 - October 2000
Opus North Corporation January 1990 - September 1994
Skills
SDLC, Business Analysis, Process Improvement, Vendor Management, Team Leadership, Project Management, Testing, Software Documentation, Program Management, Visio, Cross-functional Team..., Business Process, Disaster Recovery, User Acceptance Testing, Accounts Payable, PMP, SharePoint, Retail, Requirements Analysis, Team Building, Business Requirements, Business Process..., Requirements Gathering, PMO
Education
DePaul University
B.S., Economics, Marketing
Citi March 2014 - Present
Bridgestone Retail Operations, LLC August 2009 - March 2014
Bridgestone Retail Operations February 2007 - August 2009
Convergys October 2000 - February 2007
International Underwriting Solutions September 1994 - October 2000
Opus North Corporation January 1990 - September 1994
Skills
SDLC, Business Analysis, Process Improvement, Vendor Management, Team Leadership, Project Management, Testing, Software Documentation, Program Management, Visio, Cross-functional Team..., Business Process, Disaster Recovery, User Acceptance Testing, Accounts Payable, PMP, SharePoint, Retail, Requirements Analysis, Team Building, Business Requirements, Business Process..., Requirements Gathering, PMO
Education
DePaul University
B.S., Economics, Marketing
Rob Thue's Convergys Experience July 2007 - February 2012
Job Network Analyst at Physician Associates, a part of Orlando Health
Industry Information Technology and Services
Experience
Physician Associates, a part of Orlando Health October 2013 - Present
Consultis April 2013 - September 2013
Dynamic Campus, Inc. February 2012 - February 2013
Convergys July 2007 - February 2012
TEKsystems November 2006 - October 2007
Siemens Medical Solutions September 2001 - November 2006
Skills
Active Directory, Windows Server, Troubleshooting, System Administration, Group Policy, Servers, Security, IIS, Networking, Hardware, Technical Documentation, VMware, Windows, ITIL, Symantec Endpoint..., Microsoft SQL Server, SDLC, Windows 7, Telecommunications, Windows XP Pro, HP Server Hardware, Dell PowerEdge Servers, Microsoft Office, Remote Desktop, Office 365, Enterprise Architecture, Microsoft office 365, Opsware, HP Proliant, Windows Remote Desktop, PCI Standards, HP Server Automation, Avaya Technologies, Inventory Control, System Center, Windows XP, Technical Support, Operating Systems, SharePoint
Education
DeVry University 2009 — 2011
Bachelor of Science, Technical Management, 3.48
Physician Associates, a part of Orlando Health October 2013 - Present
Consultis April 2013 - September 2013
Dynamic Campus, Inc. February 2012 - February 2013
Convergys July 2007 - February 2012
TEKsystems November 2006 - October 2007
Siemens Medical Solutions September 2001 - November 2006
Skills
Active Directory, Windows Server, Troubleshooting, System Administration, Group Policy, Servers, Security, IIS, Networking, Hardware, Technical Documentation, VMware, Windows, ITIL, Symantec Endpoint..., Microsoft SQL Server, SDLC, Windows 7, Telecommunications, Windows XP Pro, HP Server Hardware, Dell PowerEdge Servers, Microsoft Office, Remote Desktop, Office 365, Enterprise Architecture, Microsoft office 365, Opsware, HP Proliant, Windows Remote Desktop, PCI Standards, HP Server Automation, Avaya Technologies, Inventory Control, System Center, Windows XP, Technical Support, Operating Systems, SharePoint
Education
DeVry University 2009 — 2011
Bachelor of Science, Technical Management, 3.48
Prerna Sood Jackson's Convergys Experience June 2007 - June 2010
Job Vice President Doyen LLC
Industry Staffing and Recruiting
Experience
American Express October 2013 - March 2014
Sprint January 2011 - February 2013
T-Mobile August 2010 - January 2011
Convergys June 2007 - June 2010
EXL Service Ltd January 2007 - June 2007
Vertex India Pvt. Ltd January 2005 - April 2006
Skills
Management, Recruiting, Training, Quality Assurance, Mentoring, BPO, Business Strategy, Coaching, Human Resources, Program Management, Sales, Strategic Planning
Education
Delhi University 2003 — 2006
BA, Elective english/French
American Express October 2013 - March 2014
Sprint January 2011 - February 2013
T-Mobile August 2010 - January 2011
Convergys June 2007 - June 2010
EXL Service Ltd January 2007 - June 2007
Vertex India Pvt. Ltd January 2005 - April 2006
Skills
Management, Recruiting, Training, Quality Assurance, Mentoring, BPO, Business Strategy, Coaching, Human Resources, Program Management, Sales, Strategic Planning
Education
Delhi University 2003 — 2006
BA, Elective english/French
Herb Packard Herb Packard's Convergys Experience April 2003 - May 2007
Job Camp Director at Camp Friedlander, Dan Beard Council, Boy Scouts of America
Industry Computer Software
Experience
Dan Beard Council, Boy Scouts of America January 2012 - Present
Dan Beard Council, Boy Scouts of America November 2011 - Present
Dan Beard Council, Boy Scouts of America 2011 - 2011
Convergys April 2003 - May 2007
Convergys December 1997 - March 2003
AT&T 1997 - 2003
Convergys May 1989 - December 1997
CBIS February 1986 - April 1989
Skills
MS Project
Education
DeVry Institute of Technology 1983 — 1986
Bachelors of Science, Computer Science
Dan Beard Council, Boy Scouts of America January 2012 - Present
Dan Beard Council, Boy Scouts of America November 2011 - Present
Dan Beard Council, Boy Scouts of America 2011 - 2011
Convergys April 2003 - May 2007
Convergys December 1997 - March 2003
AT&T 1997 - 2003
Convergys May 1989 - December 1997
CBIS February 1986 - April 1989
Skills
MS Project
Education
DeVry Institute of Technology 1983 — 1986
Bachelors of Science, Computer Science
Allison Hill Allison Hill's Convergys Experience May 2015 - Present
Job Group Manager at Convergys Analytics
Industry Market Research
Experience
Convergys May 2015 - Present
Convergys July 2013 - May 2015
Convergys May 2011 - July 2013
DisplayWorks January 2010 - May 2011
Phoenix Formations, Inc. June 2008 - January 2010
Turner Construction January 2004 - June 2008
Cincinnati Bengals 2003 - 2003
United States Track & Field 2002 - 2002
Skills
Management, Marketing, Leadership, Cross-functional Team..., Program Management, Advertising, Event Management, Budgets, Event Planning, Sales, Team Leadership, Public Relations, Analytics, Proposal Writing, Customer Satisfaction, Customer Retention, Merchandising, Corporate Events, Strategic Planning, Sponsorship, Marketing Communications, Microsoft Excel, Marketing Strategy, Account Management, Project Management, CRM
Education
Xavier University - School of Business Administration 2005 — 2008
MBA, Business Administration and Management, General
Denison University 1999 — 2003
BA
The University of Queensland 2001 — 2001
Convergys May 2015 - Present
Convergys July 2013 - May 2015
Convergys May 2011 - July 2013
DisplayWorks January 2010 - May 2011
Phoenix Formations, Inc. June 2008 - January 2010
Turner Construction January 2004 - June 2008
Cincinnati Bengals 2003 - 2003
United States Track & Field 2002 - 2002
Skills
Management, Marketing, Leadership, Cross-functional Team..., Program Management, Advertising, Event Management, Budgets, Event Planning, Sales, Team Leadership, Public Relations, Analytics, Proposal Writing, Customer Satisfaction, Customer Retention, Merchandising, Corporate Events, Strategic Planning, Sponsorship, Marketing Communications, Microsoft Excel, Marketing Strategy, Account Management, Project Management, CRM
Education
Xavier University - School of Business Administration 2005 — 2008
MBA, Business Administration and Management, General
Denison University 1999 — 2003
BA
The University of Queensland 2001 — 2001
Dean Pflaumer Dean Pflaumer's Convergys Experience February 1999 - April 2000
Job Climbing Director at Aiguille Rock Climbing Center, Inc.
Industry Recreational Facilities and Services
Experience
Aiguille Rock Climbing Center April 2001 - Present
Ascom May 2000 - March 2001
Convergys February 1999 - April 2000
Skills
AMGA Single Pitch..., AMGA Climbing Wall..., Wilderness First..., Leave No Trace Trainer, CWA Climbing Wall..., Outdoor Recreation, Mountaineering, Climbing, Rock Climbing, Backpacking, Outdoor Education, Adventure Education, Ice Climbing, High Ropes, Mountain Leader
Education
AMGA Single Pitch Instructor
AMGA Climbing Wall Instructor Provider
Wilderness First Responder, Solo Schools
Daytona State College 1997 — 2000
Associates, Computer Engineering, Electronics Engineering
University of Florida 1995 — 1997
English, Astrophysics
Aiguille Rock Climbing Center April 2001 - Present
Ascom May 2000 - March 2001
Convergys February 1999 - April 2000
Skills
AMGA Single Pitch..., AMGA Climbing Wall..., Wilderness First..., Leave No Trace Trainer, CWA Climbing Wall..., Outdoor Recreation, Mountaineering, Climbing, Rock Climbing, Backpacking, Outdoor Education, Adventure Education, Ice Climbing, High Ropes, Mountain Leader
Education
AMGA Single Pitch Instructor
AMGA Climbing Wall Instructor Provider
Wilderness First Responder, Solo Schools
Daytona State College 1997 — 2000
Associates, Computer Engineering, Electronics Engineering
University of Florida 1995 — 1997
English, Astrophysics
Danute Costello Danute Costello's Convergys Experience May 2000 - June 2000
Job Wage Hour Technician at U.S. Department of Labor Wage Hour Division
Industry Government Administration
Experience
U.S. Department of Labor Wage Hour Division August 2001 - Present
Internal Revenue Service January 2000 - May 2001
Convergys May 2000 - June 2000
Great American Buffet June 1998 - November 1999
Education
DePaul University 1980 — 1985
U.S. Department of Labor Wage Hour Division August 2001 - Present
Internal Revenue Service January 2000 - May 2001
Convergys May 2000 - June 2000
Great American Buffet June 1998 - November 1999
Education
DePaul University 1980 — 1985
Khalil Williams Khalil Williams's Convergys Experience 2013 - 2014
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2013 - 2014
McDonald's Corporation April 2013 - September 2013
Skills
Technical Support, Customer Service, Leadership, Self-motivated Team..., Basketball, Tech Savy, Keyboard Skills, Fast Food, Fast-paced, Call Centers
Education
Daytona State College 2013 — 2015
Registered Nursing/Registered Nurse
Convergys 2013 - 2014
McDonald's Corporation April 2013 - September 2013
Skills
Technical Support, Customer Service, Leadership, Self-motivated Team..., Basketball, Tech Savy, Keyboard Skills, Fast Food, Fast-paced, Call Centers
Education
Daytona State College 2013 — 2015
Registered Nursing/Registered Nurse
Amanda Fritz Amanda Fritz's Convergys Experience January 2011 - February 2011
Job Independent Designer at Origami Owl Custom Jewelry
Industry Consumer Goods
Experience
Origami Owl Custom Jewelry April 2014 - Present
The Schwan Food Company July 2013 - Present
Convergys January 2011 - February 2011
Pitney Bowes February 2005 - March 2006
Walmart June 2003 - October 2004
Skills
Blogging, Cosmetology, Photography, Web Design, Salons, Customer Service, Small Business, Microsoft Word, HTML, Creative Writing, Facebook, Social Networking, Sales, Freelance Writing
Education
DeVry University 2012 — 2013
Bachelor's degree, Multimedia & Design, 3.5
Origami Owl Custom Jewelry April 2014 - Present
The Schwan Food Company July 2013 - Present
Convergys January 2011 - February 2011
Pitney Bowes February 2005 - March 2006
Walmart June 2003 - October 2004
Skills
Blogging, Cosmetology, Photography, Web Design, Salons, Customer Service, Small Business, Microsoft Word, HTML, Creative Writing, Facebook, Social Networking, Sales, Freelance Writing
Education
DeVry University 2012 — 2013
Bachelor's degree, Multimedia & Design, 3.5
Nathan Parks Nathan Parks's Convergys Experience January 2007 - January 2009
Job insurance agent
Industry Insurance
Experience
Table 3 Industries January 2006 - Present
Citi February 2014 - May 2014
C3/CustomerContactChannels, Inc. August 2013 - February 2014
SOUTHWEST PIZZA INC. DBA PETER PIPER PIZZA July 2011 - August 2013
KFC October 2010 - June 2011
CONNECTIONS INC January 2010 - January 2011
AFNI INC January 2010 - January 2010
SEARS HOLDINGS INC January 2009 - January 2010
US Navy 2006 - 2010
Convergys January 2007 - January 2009
Skills
Training, Employee Training, Preaching, Teaching, Customer Satisfaction, Quality Assurance, Customer Service, Troubleshooting, Process Scheduler, Teamwork, Call Centers, Management, Marketing, Microsoft Excel, Outlook, Research, Sales, Time Management, Security, Strategic Planning
Education
Universal Life Seminary 2009 — 2009
Credentials, Christian Ministry
DeVry University
Networking and Computer Information Systems
Pima Community College
Business Management
Table 3 Industries January 2006 - Present
Citi February 2014 - May 2014
C3/CustomerContactChannels, Inc. August 2013 - February 2014
SOUTHWEST PIZZA INC. DBA PETER PIPER PIZZA July 2011 - August 2013
KFC October 2010 - June 2011
CONNECTIONS INC January 2010 - January 2011
AFNI INC January 2010 - January 2010
SEARS HOLDINGS INC January 2009 - January 2010
US Navy 2006 - 2010
Convergys January 2007 - January 2009
Skills
Training, Employee Training, Preaching, Teaching, Customer Satisfaction, Quality Assurance, Customer Service, Troubleshooting, Process Scheduler, Teamwork, Call Centers, Management, Marketing, Microsoft Excel, Outlook, Research, Sales, Time Management, Security, Strategic Planning
Education
Universal Life Seminary 2009 — 2009
Credentials, Christian Ministry
DeVry University
Networking and Computer Information Systems
Pima Community College
Business Management
raed asi raed asi's Convergys Experience 2013 - 2014
Job Claim Rep at Nationwide Insurance
Industry Insurance
Experience
Nationwide Insurance March 2014 - Present
Convergys 2013 - 2014
Wells Fargo November 2010 - December 2012
Conneaut Clark Gas Station August 2005 - August 2008
Mr. Pantry November 1999 - July 2005
Skills
Java, JavaScript, Web Development, HTML, CSS Javascript, Database Design, Oracle SQL, Visual Basic, Multi-unit Retail..., Applied Mathematics, Business Planning, Management, Oracle, SDLC, Business Analysis, Sales, Insurance
Education
Des Moines Area Community College
Associate of Applied Science Degree, Business Information Systems
Indian Hills Community College 2009 — 2010
Computer Programming, Software Development
Nationwide Insurance March 2014 - Present
Convergys 2013 - 2014
Wells Fargo November 2010 - December 2012
Conneaut Clark Gas Station August 2005 - August 2008
Mr. Pantry November 1999 - July 2005
Skills
Java, JavaScript, Web Development, HTML, CSS Javascript, Database Design, Oracle SQL, Visual Basic, Multi-unit Retail..., Applied Mathematics, Business Planning, Management, Oracle, SDLC, Business Analysis, Sales, Insurance
Education
Des Moines Area Community College
Associate of Applied Science Degree, Business Information Systems
Indian Hills Community College 2009 — 2010
Computer Programming, Software Development
Cyndie Hoelscher Cyndie Hoelscher's Convergys Experience January 2015 - March 2015
Job Coastal Bend Council of Governments
Industry Writing and Editing
Experience
Redbone Heritage Foundation August 2006 - Present
Convergys January 2015 - March 2015
Coastal bend council of Governments September 2012 - January 2014
Rockport Writers Group 2012 - 2012
Storywriters Studio 2012 - 2012
NCCJ Corpus Christi Chapter 2002 - 2005
Texas A&M University-Kingsville 1994 - 1998
Skills
Research, History, Publishing, Public Speaking, Teaching, Non-profits, Event Planning, Public Relations, Social Media, Fundraising, PowerPoint, Microsoft Word, Editing, Microsoft Office, Higher Education, Customer Service, Grant Writing, Event Management, Microsoft Excel, Strategic Planning
Education
Texas A&M University-Kingsville 1994 — 1998
BA History, History and International Political Science
Del Mar College 1990 — 1994
AA, History
Incarnate Word Academy 1976 — 1980
High School/Secondary Diplomas and Certificates
Redbone Heritage Foundation August 2006 - Present
Convergys January 2015 - March 2015
Coastal bend council of Governments September 2012 - January 2014
Rockport Writers Group 2012 - 2012
Storywriters Studio 2012 - 2012
NCCJ Corpus Christi Chapter 2002 - 2005
Texas A&M University-Kingsville 1994 - 1998
Skills
Research, History, Publishing, Public Speaking, Teaching, Non-profits, Event Planning, Public Relations, Social Media, Fundraising, PowerPoint, Microsoft Word, Editing, Microsoft Office, Higher Education, Customer Service, Grant Writing, Event Management, Microsoft Excel, Strategic Planning
Education
Texas A&M University-Kingsville 1994 — 1998
BA History, History and International Political Science
Del Mar College 1990 — 1994
AA, History
Incarnate Word Academy 1976 — 1980
High School/Secondary Diplomas and Certificates
tapasya Tapgo06 tapasya Tapgo06's Convergys Experience May 2005 - Present
Job Sr Team Leader at Smartsource
Industry Information Technology and Services
Experience
Smartsource 2009 - Present
Convergys May 2005 - Present
Smartsource 2009 - 2010
Education
Delhi University 2002 — 2005
MA, Political Science
raiasina Bengali School 1990 — 2002
Smartsource 2009 - Present
Convergys May 2005 - Present
Smartsource 2009 - 2010
Education
Delhi University 2002 — 2005
MA, Political Science
raiasina Bengali School 1990 — 2002
Heath Edwards Heath Edwards's Convergys Experience March 2009 - August 2009
Job Sales / Technology Specialist (Key Carrier)
Industry Computer Hardware
Experience
Office Max April 2010 - July 2015
Clarksville Montgomery County School System August 2009 - January 2010
Convergys March 2009 - August 2009
Perot Systems June 2008 - March 2009
DELL February 2004 - October 2007
Skills
Active Directory, Windows 7, Access, Management, Virtualization, Troubleshooting, Computer Hardware, Vendor Management, Call Center, Customer Service, XP, Wireless Networking, Laptops, Routers, SAN, Microsoft Certified..., Windows Vista, Customer Experience, Technical Support, Disaster Recovery, Printers, Dell Computers, Hardware, A+ Certified, Microsoft Office, Network Administration, Servers, Operating Systems, Software Documentation, Storage, Call Centers, Visio, Networking, Customer Satisfaction, System Deployment, Software Installation
Education
DeVry University 2015 — 2019
Bachelors of Science Computer Info System, Computer Forensics
Miller-Motte Technical College 2002 — 2004
Associate's Degree of Applied Science, Microcomputer Systems Network Engineering
Hopkinsville High School 1994 — 1998
General Diploma
Office Max April 2010 - July 2015
Clarksville Montgomery County School System August 2009 - January 2010
Convergys March 2009 - August 2009
Perot Systems June 2008 - March 2009
DELL February 2004 - October 2007
Skills
Active Directory, Windows 7, Access, Management, Virtualization, Troubleshooting, Computer Hardware, Vendor Management, Call Center, Customer Service, XP, Wireless Networking, Laptops, Routers, SAN, Microsoft Certified..., Windows Vista, Customer Experience, Technical Support, Disaster Recovery, Printers, Dell Computers, Hardware, A+ Certified, Microsoft Office, Network Administration, Servers, Operating Systems, Software Documentation, Storage, Call Centers, Visio, Networking, Customer Satisfaction, System Deployment, Software Installation
Education
DeVry University 2015 — 2019
Bachelors of Science Computer Info System, Computer Forensics
Miller-Motte Technical College 2002 — 2004
Associate's Degree of Applied Science, Microcomputer Systems Network Engineering
Hopkinsville High School 1994 — 1998
General Diploma
Alba Knight Alba Knight's Convergys Experience July 2011 - January 2012
Job Front Desk Coordinator
Industry Medical Practice
Experience
Peak Physical Therapy July 2015 - August 2015
Orthopedic Practice May 2013 - June 2015
Calvin Klein January 2013 - July 2013
Viacom January 2013 - July 2013
Macmillan January 2013 - July 2013
adidas group September 2012 - December 2012
Convergys July 2011 - January 2012
Sitel 2012 - 2012
Cognitive Research Facility October 2010 - May 2011
A Better World Realty Corp May 2007 - August 2007
Skills
Bilingual, Athletics, Customer Service, Cognitive Research, Psychology of..., Abnormal Psychology, Forensic Psychology, Technical Support, Marketing, Customer Satisfaction, Time Management, Call Centers
Education
Delaware State University 2009 — 2011
Bachelor's of Science, Psychology
Globe Institute of Technology 2007 — 2008
Computer and Information Sciences and Support Services
South Plains College 2006 — 2007
Psychology
DeWitt Clinton High School 2002 — 2006
Diploma, Health Careers
Peak Physical Therapy July 2015 - August 2015
Orthopedic Practice May 2013 - June 2015
Calvin Klein January 2013 - July 2013
Viacom January 2013 - July 2013
Macmillan January 2013 - July 2013
adidas group September 2012 - December 2012
Convergys July 2011 - January 2012
Sitel 2012 - 2012
Cognitive Research Facility October 2010 - May 2011
A Better World Realty Corp May 2007 - August 2007
Skills
Bilingual, Athletics, Customer Service, Cognitive Research, Psychology of..., Abnormal Psychology, Forensic Psychology, Technical Support, Marketing, Customer Satisfaction, Time Management, Call Centers
Education
Delaware State University 2009 — 2011
Bachelor's of Science, Psychology
Globe Institute of Technology 2007 — 2008
Computer and Information Sciences and Support Services
South Plains College 2006 — 2007
Psychology
DeWitt Clinton High School 2002 — 2006
Diploma, Health Careers
Dinesh Tomar Dinesh Tomar's Convergys Experience January 2003 - November 2005
Job Practice Manager IT Sales and Staffing at Rapidsoft Technologies Mobile & Web Application Development
Industry Information Technology and Services
Experience
Rapidsoft Technologies - Mobile & Web Application Development October 2014 - Present
TekMindz April 2013 - Present
Systems America Inc. April 2011 - Present
Amtex Systems August 2009 - March 2011
Amtex Systems August 2009 - March 2011
Pivo Technologies Pvt. Ltd. December 2005 - August 2009
Convergys January 2003 - November 2005
Skills
Business Development, Business Strategy, Customer Service, Business Planning, Technical Recruiting, Vendor Management, Sourcing, Team Management, Business Intelligence, Talent Acquisition, Account Management, SOA, Cloud Computing, ERP, Program Management
Education
Institute of Management Technology, Ghaziabad 2005 — 2008
M.B.A, Business Administration
Delhi University 1998 — 2001
B.com, Economics, Accounts
Rapidsoft Technologies - Mobile & Web Application Development October 2014 - Present
TekMindz April 2013 - Present
Systems America Inc. April 2011 - Present
Amtex Systems August 2009 - March 2011
Amtex Systems August 2009 - March 2011
Pivo Technologies Pvt. Ltd. December 2005 - August 2009
Convergys January 2003 - November 2005
Skills
Business Development, Business Strategy, Customer Service, Business Planning, Technical Recruiting, Vendor Management, Sourcing, Team Management, Business Intelligence, Talent Acquisition, Account Management, SOA, Cloud Computing, ERP, Program Management
Education
Institute of Management Technology, Ghaziabad 2005 — 2008
M.B.A, Business Administration
Delhi University 1998 — 2001
B.com, Economics, Accounts
Joanna Finella Francisco Joanna Finella Francisco's Convergys Experience August 2005 - May 2006
Job Substitute Teacher at William School
Industry Education Management
Experience
William School August 2015 - Present
Beijing New Youth School 北京新青年学校 October 2014 - July 2015
Toronto District School Board November 2013 - May 2014
EB Games January 2008 - January 2013
EB Games January 2008 - January 2013
American Express September 2006 - September 2007
Convergys August 2005 - May 2006
Randy River December 2001 - July 2002
BEEPERS, Etc. May 2000 - July 2001
Skills
Retail, Management, Leadership, Customer Service, Retail Sales, Time Management, Marketing, Training, Sales Management, Business Development, Merchandising, Sales, Sales Motivation, Customer Engagement, Customer Satisfaction, Work Winning, Team Building, Microsoft Office, Interviews, Language Teaching, Needs Analysis
Education
Toronto District School Board 2013 — 2014
TESL Certification, Teaching English as a Second or Foreign Language/ESL Language Instructor
De La Salle University 2002 — 2005
Bachelor of Arts, Communication Arts
O'Neil Collegiate and Vocational Institute 2001 — 2002
High School, Drama/Theatre Arts and Stagecraft
Monsignor Paul Dwyer C.H.S. 1999 — 2001
High School, Drama and Dramatics/Theatre Arts, General
William School August 2015 - Present
Beijing New Youth School 北京新青年学校 October 2014 - July 2015
Toronto District School Board November 2013 - May 2014
EB Games January 2008 - January 2013
EB Games January 2008 - January 2013
American Express September 2006 - September 2007
Convergys August 2005 - May 2006
Randy River December 2001 - July 2002
BEEPERS, Etc. May 2000 - July 2001
Skills
Retail, Management, Leadership, Customer Service, Retail Sales, Time Management, Marketing, Training, Sales Management, Business Development, Merchandising, Sales, Sales Motivation, Customer Engagement, Customer Satisfaction, Work Winning, Team Building, Microsoft Office, Interviews, Language Teaching, Needs Analysis
Education
Toronto District School Board 2013 — 2014
TESL Certification, Teaching English as a Second or Foreign Language/ESL Language Instructor
De La Salle University 2002 — 2005
Bachelor of Arts, Communication Arts
O'Neil Collegiate and Vocational Institute 2001 — 2002
High School, Drama/Theatre Arts and Stagecraft
Monsignor Paul Dwyer C.H.S. 1999 — 2001
High School, Drama and Dramatics/Theatre Arts, General
Mudit Kakar's Convergys Experience January 2002 - July 2003
Job Attorney at K&L Gates
Industry Law Practice
Experience
K&L Gates February 2015 - Present
Dorsey & Whitney LLP March 2012 - February 2015
University of Washington Center for Commercialization January 2012 - March 2012
AMPACC Law Group/Kelley, Donion, Gill, Huck & Goldfarb September 2011 - March 2012
PATH July 2010 - December 2010
Entrepreneurial Law Clinic, University of Washington School of Law 2009 - 2010
Knobbe Martens Olson & Bear LLP June 2009 - August 2009
Convergys January 2002 - July 2003
Skills
Patents, Intellectual Property, Licensing, Research, Medical Devices, Pharmaceutical Industry, Patent Prosecution, Contract Negotiation, Patent Litigation, Life Science Industry, Biotechnology, Pharmaceutics, Molecular Biology, Chemistry, Biochemistry, Patentability, Client Counseling, Legal Research, Patent Portfolio..., Litigation, Non-profits, Lifesciences, Legal Writing, Technology Transfer, Trademarks, Trade Secrets, Document Review, Trademark Infringement, Patent Searching, Legal Opinions, Life Sciences
Education
University of Washington School of Law 2008 — 2011
J.D., Intellectual Property Rights
University of Utah 2003 — 2008
Ph.D., Pharmaceutics and Pharmaceutical Chemistry
Delhi University 1997 — 2001
B.Pharm, Pharmacy
K&L Gates February 2015 - Present
Dorsey & Whitney LLP March 2012 - February 2015
University of Washington Center for Commercialization January 2012 - March 2012
AMPACC Law Group/Kelley, Donion, Gill, Huck & Goldfarb September 2011 - March 2012
PATH July 2010 - December 2010
Entrepreneurial Law Clinic, University of Washington School of Law 2009 - 2010
Knobbe Martens Olson & Bear LLP June 2009 - August 2009
Convergys January 2002 - July 2003
Skills
Patents, Intellectual Property, Licensing, Research, Medical Devices, Pharmaceutical Industry, Patent Prosecution, Contract Negotiation, Patent Litigation, Life Science Industry, Biotechnology, Pharmaceutics, Molecular Biology, Chemistry, Biochemistry, Patentability, Client Counseling, Legal Research, Patent Portfolio..., Litigation, Non-profits, Lifesciences, Legal Writing, Technology Transfer, Trademarks, Trade Secrets, Document Review, Trademark Infringement, Patent Searching, Legal Opinions, Life Sciences
Education
University of Washington School of Law 2008 — 2011
J.D., Intellectual Property Rights
University of Utah 2003 — 2008
Ph.D., Pharmaceutics and Pharmaceutical Chemistry
Delhi University 1997 — 2001
B.Pharm, Pharmacy
Ananth Racherla's Convergys Experience April 2002 - April 2006
Job Senior Consultant at Rockstar Games
Industry Computer Software
Experience
Rockstar Games March 2011 - March 2015
IGN Entertainment June 2008 - February 2011
Charles Schwab 2006 - 2008
Convergys April 2002 - April 2006
Malmotek Innovative Private Systems October 2001 - April 2002
ELICO Private Limited, Hyderabad, India February 2001 - May 2001
Skills
Software Project..., Java, Web Services, Agile Methodologies, Software Development, SOA, .NET, C#, Scrum, XML, Solution Architecture, Object Oriented Design, JavaScript, Unix, Mobile Applications, SDLC
Education
Osmania University 1998 — 2001
Masters, Computer Applications
Delhi University 1994 — 1997
Bachelors, Bachelor of Sciences with Chemistry Honors
Rockstar Games March 2011 - March 2015
IGN Entertainment June 2008 - February 2011
Charles Schwab 2006 - 2008
Convergys April 2002 - April 2006
Malmotek Innovative Private Systems October 2001 - April 2002
ELICO Private Limited, Hyderabad, India February 2001 - May 2001
Skills
Software Project..., Java, Web Services, Agile Methodologies, Software Development, SOA, .NET, C#, Scrum, XML, Solution Architecture, Object Oriented Design, JavaScript, Unix, Mobile Applications, SDLC
Education
Osmania University 1998 — 2001
Masters, Computer Applications
Delhi University 1994 — 1997
Bachelors, Bachelor of Sciences with Chemistry Honors
Venu Gopal Rao's Convergys Experience May 2003 - May 2005
Job Associate Director Cognizant Analytics at Cognizant
Industry Financial Services
Experience
Cognizant February 2015 - Present
Tata Consultancy Services July 2014 - January 2015
Tata Consultancy Services January 2010 - July 2014
Tata Consultancy Services May 2007 - December 2009
Karvy Investor Services Limited 2006 - 2006
Convergys May 2003 - May 2005
Skills
Analytics, SAS, Business Analysis, BPO, Service Delivery, Team Management, MIS, Transition Management, Requirements Analysis, Business Analytics, Requirements Gathering, Vendor Management, Pre-sales, Solution Architecture, Banking, SQL, Risk Management, IT Service Management, Speech Analytics, Impact 360, Text Analytics, Credit Cards, Leadership, Management, CRM, Predictive Analytics, Business Intelligence
Education
ICFAI University 2005 — 2007
MS, Finance
University of Delhi 2000 — 2003
Bachelor of Science (B.Sc.) Honors, Physics
Manipal Academy of Higher Education 2000 — 2003
Bachelor's degree (B.IT), Information Technology
Cognizant February 2015 - Present
Tata Consultancy Services July 2014 - January 2015
Tata Consultancy Services January 2010 - July 2014
Tata Consultancy Services May 2007 - December 2009
Karvy Investor Services Limited 2006 - 2006
Convergys May 2003 - May 2005
Skills
Analytics, SAS, Business Analysis, BPO, Service Delivery, Team Management, MIS, Transition Management, Requirements Analysis, Business Analytics, Requirements Gathering, Vendor Management, Pre-sales, Solution Architecture, Banking, SQL, Risk Management, IT Service Management, Speech Analytics, Impact 360, Text Analytics, Credit Cards, Leadership, Management, CRM, Predictive Analytics, Business Intelligence
Education
ICFAI University 2005 — 2007
MS, Finance
University of Delhi 2000 — 2003
Bachelor of Science (B.Sc.) Honors, Physics
Manipal Academy of Higher Education 2000 — 2003
Bachelor's degree (B.IT), Information Technology
Aakash Masih's Convergys Experience December 2012 - March 2014
Job Senior | Analytics at Ernst & Young | Apache Spark Enthusiast
Industry Management Consulting
Experience
Cadillac Jack, Inc.an Amaya Company April 2014 - March 2015
Convergys December 2012 - March 2014
Merkle June 2012 - November 2012
Education
Northeastern University 2010 — 2012
Master Of Science
Devi Ahilya Vishwavidyalaya 2006 — 2010
Bachelor of Engineering
Cadillac Jack, Inc.an Amaya Company April 2014 - March 2015
Convergys December 2012 - March 2014
Merkle June 2012 - November 2012
Education
Northeastern University 2010 — 2012
Master Of Science
Devi Ahilya Vishwavidyalaya 2006 — 2010
Bachelor of Engineering
Joe Baker's Convergys Experience October 2014 - April 2015
Job Sr. Network Engineer at AfidenceIT
Industry Information Technology and Services
Experience
AfidenceIT May 2015 - Present
DeVry University June 2014 - Present
Convergys October 2014 - April 2015
Sogeti October 2010 - July 2014
ITT Technical Institute December 2012 - June 2014
Dayton Technology Group April 2009 - October 2010
CSC January 2009 - April 2009
Bayer Becker March 2008 - October 2008
Siemens August 2005 - March 2008
Tek Systems November 2004 - February 2006
Skills
Security, Firewalls, Networking, Network Security, Cisco Technologies, Network Design, Information Security, TCP/IP, Routers, Windows Server, Servers, VMware, Troubleshooting, Active Directory, Hardware, Virtualization, Switches, Information Technology, Windows, Windows 7, System Deployment, System Administration, Operating Systems, Network Administration, Windows Server 2003, WAN, SAN, Wireless Networking, IT Service Management, Consulting, Cloud Computing, Hyper-V, Infrastructure, IT Strategy, Windows Networking, IT Solutions, Windows Server 2008, SCVMM, VoIP, Storage Area Networks, Storage, Cisco Routers, Enterprise Architecture, Managed Services, VMware ESX, Cisco IOS, Disaster Recovery, Data Center
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Masters, Network and Communications Management with a concentration in Security, 3.8
DeVry University 2008 — 2010
Bachelors, Network and Communications Management
ITT Technical Institute 2001 — 2003
Associates, Computer Networking Systems
AfidenceIT May 2015 - Present
DeVry University June 2014 - Present
Convergys October 2014 - April 2015
Sogeti October 2010 - July 2014
ITT Technical Institute December 2012 - June 2014
Dayton Technology Group April 2009 - October 2010
CSC January 2009 - April 2009
Bayer Becker March 2008 - October 2008
Siemens August 2005 - March 2008
Tek Systems November 2004 - February 2006
Skills
Security, Firewalls, Networking, Network Security, Cisco Technologies, Network Design, Information Security, TCP/IP, Routers, Windows Server, Servers, VMware, Troubleshooting, Active Directory, Hardware, Virtualization, Switches, Information Technology, Windows, Windows 7, System Deployment, System Administration, Operating Systems, Network Administration, Windows Server 2003, WAN, SAN, Wireless Networking, IT Service Management, Consulting, Cloud Computing, Hyper-V, Infrastructure, IT Strategy, Windows Networking, IT Solutions, Windows Server 2008, SCVMM, VoIP, Storage Area Networks, Storage, Cisco Routers, Enterprise Architecture, Managed Services, VMware ESX, Cisco IOS, Disaster Recovery, Data Center
Education
Keller Graduate School of Management of DeVry University 2010 — 2012
Masters, Network and Communications Management with a concentration in Security, 3.8
DeVry University 2008 — 2010
Bachelors, Network and Communications Management
ITT Technical Institute 2001 — 2003
Associates, Computer Networking Systems
Elizabeth Everetts Elizabeth Everetts's Convergys Experience February 2007 - April 2009
Job Administrative Assistant at The American Red Cross
Industry Hospital & Health Care
Experience
The American Red Cross November 2012 - Present
The Way Free Clinic July 2012 - September 2012
Convergys February 2007 - April 2009
Skills
Healthcare, Medical Terminology, Medical Records, Medical Coding, Medicare, Healthcare Information..., Home Care, CPT, EHR, ICD-9, Meditech, Medicaid, Epic Systems, Data Entry, Revenue Cycle, Customer Service, Training, Coaching, Policy, Budgets, Nonprofits, Community Outreach, Leadership, Process Improvement, Event Planning, Microsoft Word, Healthcare Management, Typing, Time Management
Education
Florida Career College, Jacksonville 2010 — 2010
Diploma, Medical Billing and Coding Specialist
Daytona Beach Community College 1984 — 1987
Associate's degree, Office Management and Supervision
The American Red Cross November 2012 - Present
The Way Free Clinic July 2012 - September 2012
Convergys February 2007 - April 2009
Skills
Healthcare, Medical Terminology, Medical Records, Medical Coding, Medicare, Healthcare Information..., Home Care, CPT, EHR, ICD-9, Meditech, Medicaid, Epic Systems, Data Entry, Revenue Cycle, Customer Service, Training, Coaching, Policy, Budgets, Nonprofits, Community Outreach, Leadership, Process Improvement, Event Planning, Microsoft Word, Healthcare Management, Typing, Time Management
Education
Florida Career College, Jacksonville 2010 — 2010
Diploma, Medical Billing and Coding Specialist
Daytona Beach Community College 1984 — 1987
Associate's degree, Office Management and Supervision
Phil Patton's Convergys Experience February 2005 - December 2006
Job Network Monitorng Analyst
Industry Computer Networking
Experience
Lockheed Martin February 2013 - Present
Computer World Services December 2006 - Present
RE/MAX Advantage 1996 - Present
Tek Systems/Mastercard Intl March 2005 - December 2006
Convergy's February 2005 - December 2006
MasterCard International 2005 - 2006
Mentext Management L.L.C. 2004 - 2006
IBM Global Services 1996 - 2005
IBM Global Services January 1995 - January 2004
Boatmen National Bank January 1990 - January 1995
Skills
Unix, Operating Systems, Telnet, Ethernet, CICS, OS/2, MVS, JCL, Ping, Netview, JUNOS, VTAM, TSO, RACF, TCP/IP, Cisco Technologies, Network Engineering, Firewalls, VoIP, VPN, Troubleshooting, IP, Switches, Hardware, Networking, LAN-WAN, System Administration
Education
DeVry University 1983 — 1987
B.S./A.A.S., Computer Information Systems
DeVry University 1983 — 1987
Associates Applied Sciences, Computer Science
DeVry University Kansas 1983 — 1986
Bachelor Of Science, Computer Information Systems
Southwest High 1976 — 1980
Diploma, General Studies
Lockheed Martin February 2013 - Present
Computer World Services December 2006 - Present
RE/MAX Advantage 1996 - Present
Tek Systems/Mastercard Intl March 2005 - December 2006
Convergy's February 2005 - December 2006
MasterCard International 2005 - 2006
Mentext Management L.L.C. 2004 - 2006
IBM Global Services 1996 - 2005
IBM Global Services January 1995 - January 2004
Boatmen National Bank January 1990 - January 1995
Skills
Unix, Operating Systems, Telnet, Ethernet, CICS, OS/2, MVS, JCL, Ping, Netview, JUNOS, VTAM, TSO, RACF, TCP/IP, Cisco Technologies, Network Engineering, Firewalls, VoIP, VPN, Troubleshooting, IP, Switches, Hardware, Networking, LAN-WAN, System Administration
Education
DeVry University 1983 — 1987
B.S./A.A.S., Computer Information Systems
DeVry University 1983 — 1987
Associates Applied Sciences, Computer Science
DeVry University Kansas 1983 — 1986
Bachelor Of Science, Computer Information Systems
Southwest High 1976 — 1980
Diploma, General Studies
William Rolloff William Rolloff's Convergys Experience October 1999 - May 2005
Job .NET Practice Director at Productive Edge
Industry Information Technology and Services
Experience
Productive Edge May 2014 - Present
JP Morgan Chase October 2010 - May 2014
SurePayroll May 2005 - October 2010
Convergys October 1999 - May 2005
Minnesota Life June 1998 - August 1999
Skills
Web Services, SDLC, Agile Methodologies, SharePoint, .NET, Business Analysis, Technical Leadership, Software Development, Solution Architecture, Microsoft SQL Server, Applications..., iPhone Application..., C#, Enterprise Architecture, Mobile Application..., Service Oriented..., Technical Staff..., Career Development..., Strategic Thinking, Thought Leadership, TFS, Subversion, Talent Acquisition, WCF Services, Object Oriented Design, Continuous Integration, Problem Solving, Recruiting, Communication Skills, Requirements Analysis, Software Project..., Web Applications, Mobile Applications, XML, SQL, Visio, Business Requirements, T-SQL, Scrum, Application Architecture, Data Warehousing
Education
DePaul University
MS, E-Commerce
Drake University
BS, Information Systems
Productive Edge May 2014 - Present
JP Morgan Chase October 2010 - May 2014
SurePayroll May 2005 - October 2010
Convergys October 1999 - May 2005
Minnesota Life June 1998 - August 1999
Skills
Web Services, SDLC, Agile Methodologies, SharePoint, .NET, Business Analysis, Technical Leadership, Software Development, Solution Architecture, Microsoft SQL Server, Applications..., iPhone Application..., C#, Enterprise Architecture, Mobile Application..., Service Oriented..., Technical Staff..., Career Development..., Strategic Thinking, Thought Leadership, TFS, Subversion, Talent Acquisition, WCF Services, Object Oriented Design, Continuous Integration, Problem Solving, Recruiting, Communication Skills, Requirements Analysis, Software Project..., Web Applications, Mobile Applications, XML, SQL, Visio, Business Requirements, T-SQL, Scrum, Application Architecture, Data Warehousing
Education
DePaul University
MS, E-Commerce
Drake University
BS, Information Systems
Jennifer Hunker's Convergys Experience January 2005 - April 2007
Job Relief Manager at Public Storage
Industry Real Estate
Experience
Public Storage June 2013 - Present
Self Employed Free Lancer April 2007 - June 2013
Winter Park Vetrinary Hospital April 2010 - August 2010
Convergys January 2005 - April 2007
Skills
Graphic Design, Graphic Arts, Creative Writing, Computer Proficiency, Computer Hardware, Customer Relations, Team Leadership, Creativity Skills, Adobe Creative Suite, Microsoft Office, Dental Assisting
Education
Daytona State College 2007 — 2011
Associate of Science (A.S.), Dental Assisting/Assistant
Public Storage June 2013 - Present
Self Employed Free Lancer April 2007 - June 2013
Winter Park Vetrinary Hospital April 2010 - August 2010
Convergys January 2005 - April 2007
Skills
Graphic Design, Graphic Arts, Creative Writing, Computer Proficiency, Computer Hardware, Customer Relations, Team Leadership, Creativity Skills, Adobe Creative Suite, Microsoft Office, Dental Assisting
Education
Daytona State College 2007 — 2011
Associate of Science (A.S.), Dental Assisting/Assistant
Julie Mylan Simonich's Convergys Experience August 2012 - July 2015
Job Associate Eligibility Consultant
Industry Insurance
Experience
Aetna April 2015 - Present
Convergys August 2012 - July 2015
Cost Plus World Market May 2002 - July 2012
Kum & Go September 2000 - May 2002
Skills
Store Management, Visual Merchandising, Merchandising, Loss Prevention, Retail, Inventory Management, Profit, Income Statement, Customer Service, Inventory Control, Training, Employee Training, Leadership, Customer Satisfaction
Education
Des Moines Area Community College 1991 — 1993
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Aetna April 2015 - Present
Convergys August 2012 - July 2015
Cost Plus World Market May 2002 - July 2012
Kum & Go September 2000 - May 2002
Skills
Store Management, Visual Merchandising, Merchandising, Loss Prevention, Retail, Inventory Management, Profit, Income Statement, Customer Service, Inventory Control, Training, Employee Training, Leadership, Customer Satisfaction
Education
Des Moines Area Community College 1991 — 1993
Associate of Arts (A.A.), Liberal Arts and Sciences/Liberal Studies
Chris Wray Chris Wray's Convergys Experience 2002 - 2003
Job Platform Architect at Ciena
Industry Telecommunications
Experience
Ciena March 2015 - Present
Amdocs April 2014 - March 2015
Amdocs May 2005 - April 2014
Datasheetarchive.com June 2004 - May 2005
Progenie Engineering June 2004 - May 2005
HBS January 2004 - June 2004
Convergys 2002 - 2003
Mentor Graphics June 2000 - September 2001
Skills
Unix, Software Development, Linux, Solaris, Scrum, Java, Perl, Software Engineering, TCP/IP, SQL, Telecommunications, Software Design, CVS, Agile Methodologies, XML, Databases, SOAP, Object Oriented Design, Shell Scripting, Web Services, Ant, Multithreading, Eclipse, Unix Shell Scripting, Diameter, JDBC, Test Automation, JIRA, MySQL, Design Patterns, C, Bash, PHP, LDAP, Red Hat Linux, GSM, Java Enterprise Edition, Networking, Solution Architecture, Cassandra, Performance Tuning, Scalability
Education
De Montfort University 1998 — 2002
Bachelor of Science (B.Sc.), Computer Software Engineering
Ciena March 2015 - Present
Amdocs April 2014 - March 2015
Amdocs May 2005 - April 2014
Datasheetarchive.com June 2004 - May 2005
Progenie Engineering June 2004 - May 2005
HBS January 2004 - June 2004
Convergys 2002 - 2003
Mentor Graphics June 2000 - September 2001
Skills
Unix, Software Development, Linux, Solaris, Scrum, Java, Perl, Software Engineering, TCP/IP, SQL, Telecommunications, Software Design, CVS, Agile Methodologies, XML, Databases, SOAP, Object Oriented Design, Shell Scripting, Web Services, Ant, Multithreading, Eclipse, Unix Shell Scripting, Diameter, JDBC, Test Automation, JIRA, MySQL, Design Patterns, C, Bash, PHP, LDAP, Red Hat Linux, GSM, Java Enterprise Edition, Networking, Solution Architecture, Cassandra, Performance Tuning, Scalability
Education
De Montfort University 1998 — 2002
Bachelor of Science (B.Sc.), Computer Software Engineering
Joshua Poulin Joshua Poulin's Convergys Experience July 2012 - Present
Job Intraday Operations Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys July 2012 - Present
Education
Daytona State College 2010 — 2012
General Studies, Junior
Convergys July 2012 - Present
Education
Daytona State College 2010 — 2012
General Studies, Junior
Ruby Taday Ruby Taday's Convergys Experience August 2004 - June 2006
Job Credit Supervisor at Uline
Industry Packaging and Containers
Experience
Uline January 2014 - Present
Uline June 2011 - January 2014
ULINE April 2008 - June 2011
Convergys August 2004 - June 2006
Skills
Credit, Customer Service, Credit Analysis, Risk Management, Call Centers, Lotus Notes, AS400 system, Analysis, Sales, Microsoft Excel, Accounting, Microsoft Word, Team Management, Performance Reviews, Quality Auditing, Social Networking, Project Planning, Non-profit Volunteering
Education
De La Salle University 2000 — 2004
BSBA, Marketing Management
Uline January 2014 - Present
Uline June 2011 - January 2014
ULINE April 2008 - June 2011
Convergys August 2004 - June 2006
Skills
Credit, Customer Service, Credit Analysis, Risk Management, Call Centers, Lotus Notes, AS400 system, Analysis, Sales, Microsoft Excel, Accounting, Microsoft Word, Team Management, Performance Reviews, Quality Auditing, Social Networking, Project Planning, Non-profit Volunteering
Education
De La Salle University 2000 — 2004
BSBA, Marketing Management
Harshpreet Singh Harshpreet Singh's Convergys Experience October 2008 - December 2009
Job Engagement Manager (ReEngineering Consultant) at UnitedHealth Group
Industry Information Technology and Services
Experience
UnitedHealth Group March 2015 - Present
UnitedHealth Group March 2012 - February 2015
UnitedHealth Group December 2009 - February 2012
Convergys October 2008 - December 2009
Arvato Services June 2005 - October 2008
Skills
BPO, Service Delivery, People Management, Team Management, Vendor Management, Management, Business Development, Process Improvement, Six Sigma, Outsourcing, Quality Assurance, Leadership, Business Analysis, Business Process..., Business Process, Call Centers, Analysis
Education
Delhi University 2002 — 2005
BSc, Mathematics & Computers
Dr. V.S.E.C Sharda Nagar, Kanpur, U.P. 1991 — 2002
High School, Science
UnitedHealth Group March 2015 - Present
UnitedHealth Group March 2012 - February 2015
UnitedHealth Group December 2009 - February 2012
Convergys October 2008 - December 2009
Arvato Services June 2005 - October 2008
Skills
BPO, Service Delivery, People Management, Team Management, Vendor Management, Management, Business Development, Process Improvement, Six Sigma, Outsourcing, Quality Assurance, Leadership, Business Analysis, Business Process..., Business Process, Call Centers, Analysis
Education
Delhi University 2002 — 2005
BSc, Mathematics & Computers
Dr. V.S.E.C Sharda Nagar, Kanpur, U.P. 1991 — 2002
High School, Science
Carol Dierick's Convergys Experience October 1994 - June 1997
Job Executive Assistant at Exotics Racing
Industry Leisure, Travel & Tourism
Experience
Exotics Racing April 2015 - Present
Oasis Health Products January 2010 - January 2015
Pierre Fabre Group (Santé Active & Dolisos America) November 1999 - December 2009
MGM Grand December 1998 - November 1999
Convergys October 1994 - June 1997
Disneyland Paris August 1991 - March 1994
Club Med May 1989 - May 1990
Skills
Executive Support, Executive Calendar..., Office Management, Document Management, Event Planning, Microsoft Word, Human Resources, Outlook, Invoicing, Accounts Payable, Customer Service, PowerPoint, Purchasing, Inventory Control, Contract Manufacturing, Quality Control, Event Management
Education
DePaul University 1981 — 1985
Bachelor of Science
University of Paris I: Panthéon-Sorbonne
Certificate
Exotics Racing April 2015 - Present
Oasis Health Products January 2010 - January 2015
Pierre Fabre Group (Santé Active & Dolisos America) November 1999 - December 2009
MGM Grand December 1998 - November 1999
Convergys October 1994 - June 1997
Disneyland Paris August 1991 - March 1994
Club Med May 1989 - May 1990
Skills
Executive Support, Executive Calendar..., Office Management, Document Management, Event Planning, Microsoft Word, Human Resources, Outlook, Invoicing, Accounts Payable, Customer Service, PowerPoint, Purchasing, Inventory Control, Contract Manufacturing, Quality Control, Event Management
Education
DePaul University 1981 — 1985
Bachelor of Science
University of Paris I: Panthéon-Sorbonne
Certificate
Andrew Janssen Andrew Janssen's Convergys Experience March 2004 - January 2009
Job Minuteman Technician at Contingent Network Services
Industry Information Technology and Services
Experience
Moneris Solutions March 2014 - Present
Contingent Network Services December 2013 - Present
DirectCash April 2013 - July 2013
NCR Corporation September 2012 - April 2013
TELUS March 2011 - September 2012
Hardwired Technologies May 2009 - March 2011
Lang Venture Inc January 2009 - May 2009
Convergys March 2004 - January 2009
Skills
Hardware Diagnostics, Video Transport, TCP/IP protocols, Windows, Microsoft Office, Soldering, Laser Printers, Circuit Analysis, Remedy Ticketing System, IP PBX, CompTIA A+ Certification, Microsoft Certified..., ATM networks, Printers, Wireless Networking, CompTIA A, Technical Support, TCP/IP, Customer Service, Customer Satisfaction, Team Building, Team Leadership, Vendor Management, Call Centers, Process Improvement, Active Directory, Networking, Troubleshooting
Education
DeVry Institute of Technology 1999 — 2001
Electrical and Electronics Engineering
Kelly Road Secondary 1992 — 1996
Moneris Solutions March 2014 - Present
Contingent Network Services December 2013 - Present
DirectCash April 2013 - July 2013
NCR Corporation September 2012 - April 2013
TELUS March 2011 - September 2012
Hardwired Technologies May 2009 - March 2011
Lang Venture Inc January 2009 - May 2009
Convergys March 2004 - January 2009
Skills
Hardware Diagnostics, Video Transport, TCP/IP protocols, Windows, Microsoft Office, Soldering, Laser Printers, Circuit Analysis, Remedy Ticketing System, IP PBX, CompTIA A+ Certification, Microsoft Certified..., ATM networks, Printers, Wireless Networking, CompTIA A, Technical Support, TCP/IP, Customer Service, Customer Satisfaction, Team Building, Team Leadership, Vendor Management, Call Centers, Process Improvement, Active Directory, Networking, Troubleshooting
Education
DeVry Institute of Technology 1999 — 2001
Electrical and Electronics Engineering
Kelly Road Secondary 1992 — 1996
Curtis Webb's Convergys Experience July 2011 - April 2012
Job Desktop Support Specialist at MaineHealth
Industry Hospital & Health Care
Experience
MaineHealth October 2013 - Present
Waldo County General Hosptial December 2012 - October 2013
BioPlus Specialty Pharmacy July 2012 - September 2012
CenturyLink May 2012 - July 2012
Convergys July 2011 - April 2012
Connextions February 2010 - April 2011
Daytona State College November 2006 - August 2007
Skills
Technical Support, Customer Service, Call Center, Help Desk Support, Windows, Microsoft Office, Computer Repair, Microsoft Excel, Active Directory, PowerPoint, Security, Windows Server, Troubleshooting, Computer Hardware, Training, Windows 7, Project Management, Windows Phone, Windows Vista, Windows XP Pro, Hospital Information..., Healthcare Information..., Information Technology, Leadership, Printers, Hardware, Routers, Laptops, System Deployment, Switches
Education
Daytona State College 2006 — 2009
Associate’s Degree, Network and System Administration/Administrator, 3.8
Embry-Riddle Aeronautical University 2003 — 2004
Computer Engineering
Hampden Academy 1999 — 2003
MaineHealth October 2013 - Present
Waldo County General Hosptial December 2012 - October 2013
BioPlus Specialty Pharmacy July 2012 - September 2012
CenturyLink May 2012 - July 2012
Convergys July 2011 - April 2012
Connextions February 2010 - April 2011
Daytona State College November 2006 - August 2007
Skills
Technical Support, Customer Service, Call Center, Help Desk Support, Windows, Microsoft Office, Computer Repair, Microsoft Excel, Active Directory, PowerPoint, Security, Windows Server, Troubleshooting, Computer Hardware, Training, Windows 7, Project Management, Windows Phone, Windows Vista, Windows XP Pro, Hospital Information..., Healthcare Information..., Information Technology, Leadership, Printers, Hardware, Routers, Laptops, System Deployment, Switches
Education
Daytona State College 2006 — 2009
Associate’s Degree, Network and System Administration/Administrator, 3.8
Embry-Riddle Aeronautical University 2003 — 2004
Computer Engineering
Hampden Academy 1999 — 2003
Hanif Kalota Hanif Kalota's Convergys Experience 1997 - 2000
Job Architect Enterprise Architect Services
Industry Insurance
Experience
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2007 - Present
Integrys Energy Group April 2000 - December 2006
Convergys 1997 - 2000
Skills
SDLC, Visio, SOA, Management, COBOL, Data Warehousing, Java, Enterprise Software, Software Development, XML, DB2, Data Modeling, Websphere, Requirements Analysis, Solution Architecture, AJAX, Enterprise Architecture, Oracle, Leadership, SQL, Web Services, J2EE Application..., Spring, Business Analysis, EAI, Databases, Distributed Systems, JSP, Agile Methodologies, UML, JMS, Integration, WebSphere MQ, Database Design, Software Project..., Java Enterprise Edition, JDBC, PL/SQL, Struts
Education
DePaul University
Masters, Information System
Blue Cross and Blue Shield of Illinois, Montana, New Mexico, Oklahoma & Texas January 2007 - Present
Integrys Energy Group April 2000 - December 2006
Convergys 1997 - 2000
Skills
SDLC, Visio, SOA, Management, COBOL, Data Warehousing, Java, Enterprise Software, Software Development, XML, DB2, Data Modeling, Websphere, Requirements Analysis, Solution Architecture, AJAX, Enterprise Architecture, Oracle, Leadership, SQL, Web Services, J2EE Application..., Spring, Business Analysis, EAI, Databases, Distributed Systems, JSP, Agile Methodologies, UML, JMS, Integration, WebSphere MQ, Database Design, Software Project..., Java Enterprise Edition, JDBC, PL/SQL, Struts
Education
DePaul University
Masters, Information System
Anuj (AJ) Yadav Anuj (AJ) Yadav's Convergys Experience September 2007 - June 2008
Job Business Development and Recruitment at Confidential
Industry Information Technology and Services
Experience
Confidential February 2014 - Present
IDC Technologies, Inc. December 2012 - January 2014
GENPACT June 2008 - November 2012
Convergys September 2007 - June 2008
Skills
Screening, Benefits Negotiation, Technical Recruiting, Internet Recruiting, Talent Acquisition, IT Recruitment, Screening Resumes, Contract Recruitment, Sourcing, Recruiting, Staffing Services, Staff Augmentation, Human Resources, Vendor Management, Applicant Tracking...
Education
Delhi University 2004 — 2007
Bachelor's degree, Banking and Financial Support Services
Mussoorie Public School 1995 — 2003
Senior Secondary Schooling, Commerence
Confidential February 2014 - Present
IDC Technologies, Inc. December 2012 - January 2014
GENPACT June 2008 - November 2012
Convergys September 2007 - June 2008
Skills
Screening, Benefits Negotiation, Technical Recruiting, Internet Recruiting, Talent Acquisition, IT Recruitment, Screening Resumes, Contract Recruitment, Sourcing, Recruiting, Staffing Services, Staff Augmentation, Human Resources, Vendor Management, Applicant Tracking...
Education
Delhi University 2004 — 2007
Bachelor's degree, Banking and Financial Support Services
Mussoorie Public School 1995 — 2003
Senior Secondary Schooling, Commerence
HARDEEP SINGH's Convergys Experience November 2008 - June 2009
Job VP(Business Development) at Invicta Tech Solutions LLC
Industry Staffing and Recruiting
Experience
Invicta Tech Solutions LLC January 2015 - Present
Data Glove Inc. February 2014 - October 2014
Data Glove Inc. February 2013 - January 2014
Dataglove inc. February 2012 - January 2013
Aviva India July 2011 - January 2012
Kryptos Networks Pvt Ltd February 2011 - July 2011
Aviva India June 2009 - February 2011
Convergys November 2008 - June 2009
Skills
People management, Vendor Management, Technical Recruiting, Sourcing, Recruiting, Management, Talent Acquisition, Contract Recruitment, Screening Resumes, Internet Recruiting, Benefits Negotiation, Applicant Tracking..., CRM, IT Recruitment, Staff Augmentation, SDLC, Screening, Staffing Services, Executive Search, Human Resources, Interviews, Permanent Placement, Temporary Placement
Education
Delhi University 1989 — 1992
in B.A, Pass
mother's international school 1975 — 1989
Invicta Tech Solutions LLC January 2015 - Present
Data Glove Inc. February 2014 - October 2014
Data Glove Inc. February 2013 - January 2014
Dataglove inc. February 2012 - January 2013
Aviva India July 2011 - January 2012
Kryptos Networks Pvt Ltd February 2011 - July 2011
Aviva India June 2009 - February 2011
Convergys November 2008 - June 2009
Skills
People management, Vendor Management, Technical Recruiting, Sourcing, Recruiting, Management, Talent Acquisition, Contract Recruitment, Screening Resumes, Internet Recruiting, Benefits Negotiation, Applicant Tracking..., CRM, IT Recruitment, Staff Augmentation, SDLC, Screening, Staffing Services, Executive Search, Human Resources, Interviews, Permanent Placement, Temporary Placement
Education
Delhi University 1989 — 1992
in B.A, Pass
mother's international school 1975 — 1989
Tasha Cheramie, MBA Tasha Cheramie, MBA's Convergys Experience October 2006 - July 2007
Job Contract Specialist
Industry Government Administration
Experience
Department of Defense Offutt AFB September 2015 - Present
Department of Human Services September 2014 - June 2015
Division of Child and Family Services July 2007 - May 2014
Layton Hills Baptist Church November 2006 - December 2013
One Stop Shop May 2008 - July 2010
Convergys October 2006 - July 2007
Colorado School of Traditional Chinese Medicine October 1994 - June 1997
U.S. Department of Justice August 1990 - July 1994
Prestonwood Pregnancy Center 1990 - 1993
Skills
Program Planning, Program Evaluation, Non-profits, Staff Training, Volunteer Recruiting, Counseling, Case Management, Conflict Resolution, Interviewing, Negotiation, Employee Evaluation, Investigations, Public Speaking, Policy, Supervisory Skills, Writing, Teaching, Employee Relations, Mentoring, Program Development, Team Building, Event Planning, Leadership Development, Performance Management, Interviews, Recruiting, Nonprofits, Case Managment, Management, Resume Writing, Community Development, Organizational..., Community Outreach, Fundraising, Workshop Facilitation, Human Resources, Customer Service, Coaching, Volunteer Management, Staff Development, Editing
Education
California Coast University 2012 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, 3.77 GPA
Denver Seminary 1994 — 1997
MA, Counseling
Department of Defense Offutt AFB September 2015 - Present
Department of Human Services September 2014 - June 2015
Division of Child and Family Services July 2007 - May 2014
Layton Hills Baptist Church November 2006 - December 2013
One Stop Shop May 2008 - July 2010
Convergys October 2006 - July 2007
Colorado School of Traditional Chinese Medicine October 1994 - June 1997
U.S. Department of Justice August 1990 - July 1994
Prestonwood Pregnancy Center 1990 - 1993
Skills
Program Planning, Program Evaluation, Non-profits, Staff Training, Volunteer Recruiting, Counseling, Case Management, Conflict Resolution, Interviewing, Negotiation, Employee Evaluation, Investigations, Public Speaking, Policy, Supervisory Skills, Writing, Teaching, Employee Relations, Mentoring, Program Development, Team Building, Event Planning, Leadership Development, Performance Management, Interviews, Recruiting, Nonprofits, Case Managment, Management, Resume Writing, Community Development, Organizational..., Community Outreach, Fundraising, Workshop Facilitation, Human Resources, Customer Service, Coaching, Volunteer Management, Staff Development, Editing
Education
California Coast University 2012 — 2013
Master of Business Administration (M.B.A.), Business Administration and Management, 3.77 GPA
Denver Seminary 1994 — 1997
MA, Counseling
Chef Rohit Singh Chef Rohit Singh's Convergys Experience December 2007 - July 2008
Job Executive Chef
Industry Hospitality
Experience
Fairmont Hotels and Resorts March 2011 - Present
Fidelity National Information Services July 2008 - April 2010
Convergys December 2007 - July 2008
Education
Devi Ahilya Vishwavidyalaya 2002 — 2005
BHM, Patisserie and Boulangerie
Fairmont Hotels and Resorts March 2011 - Present
Fidelity National Information Services July 2008 - April 2010
Convergys December 2007 - July 2008
Education
Devi Ahilya Vishwavidyalaya 2002 — 2005
BHM, Patisserie and Boulangerie
Craig Lee Craig Lee's Convergys Experience 2011 - 2012
Job Texas based Consultant / Developer
Industry Information Technology and Services
Experience
Siemens 2013 - 2015
Accenture 2013 - 2013
Convergys 2011 - 2012
Zinio Systems 2010 - 2011
Lockheed Martin 2007 - 2009
Lockheed Martin 2004 - 2007
Lockheed Martin 2003 - 2005
TRW 2000 - 2003
Ericsson, Inc 1999 - 2000
ClearCommerce 1998 - 1999
Skills
Java, Databases, J2EE, SQL, C#, Software Development, Relational Databases, Unix, Software Integration, Cloud Computing, Virtualization, EC2, Application Development, Linux, Programming, Integration, Software Engineering, Subversion, Java Enterprise Edition, Oracle, Web Services
Education
DePaul University
Master of Science
The University of Texas at Austin 1995 — 1997
Bachelor of Science
Siemens 2013 - 2015
Accenture 2013 - 2013
Convergys 2011 - 2012
Zinio Systems 2010 - 2011
Lockheed Martin 2007 - 2009
Lockheed Martin 2004 - 2007
Lockheed Martin 2003 - 2005
TRW 2000 - 2003
Ericsson, Inc 1999 - 2000
ClearCommerce 1998 - 1999
Skills
Java, Databases, J2EE, SQL, C#, Software Development, Relational Databases, Unix, Software Integration, Cloud Computing, Virtualization, EC2, Application Development, Linux, Programming, Integration, Software Engineering, Subversion, Java Enterprise Edition, Oracle, Web Services
Education
DePaul University
Master of Science
The University of Texas at Austin 1995 — 1997
Bachelor of Science
Mahesh Rakheja Mahesh Rakheja's Convergys Experience 2001 - 2006
Job Senior System Analyst at NetCracker Technolgies
Industry Information Technology and Services
Experience
NetCracker December 2001 - Present
Convergys 2001 - 2006
Deutsche Bank 1990 - 2000
Skills
Servers, SDLC, Crystal Reports, Windows, Unix, Active Directory, AJAX, SQL, Requirements Analysis, Oracle, Solution Architecture, Software Project..., Software Development, Enterprise Architecture, PL/SQL, Requirements Gathering, Systems Analysis, Unix Shell Scripting, Vendor Management, Shell Scripting, Business Analysis
Education
Delhi University
University Of Phoenix
NetCracker December 2001 - Present
Convergys 2001 - 2006
Deutsche Bank 1990 - 2000
Skills
Servers, SDLC, Crystal Reports, Windows, Unix, Active Directory, AJAX, SQL, Requirements Analysis, Oracle, Solution Architecture, Software Project..., Software Development, Enterprise Architecture, PL/SQL, Requirements Gathering, Systems Analysis, Unix Shell Scripting, Vendor Management, Shell Scripting, Business Analysis
Education
Delhi University
University Of Phoenix
E Andrew Wilson E Andrew Wilson's Convergys Experience February 2013 - Present
Job Intraday Coordinatorat Convergys
Industry Consumer Services
Experience
Convergys February 2013 - Present
Convergys October 2010 - January 2013
US Census Bureau February 2010 - April 2010
Argosy Casino July 2003 - September 2008
Skills
Customer Service, Customer Satisfaction, Call Centers, Custromer Service..., Microsoft Office, Problem Resolution, Policy, Call Center, Process Improvement, Microsoft Excel, Outlook, Team Building, Team Leadership, Invoicing, Analysis, Microsoft Word, Software Documentation, Training, Management, Staff Management, Customer Experience, Operations Management
Education
Denison University 1992 — 1996
Bachelor, History
Convergys February 2013 - Present
Convergys October 2010 - January 2013
US Census Bureau February 2010 - April 2010
Argosy Casino July 2003 - September 2008
Skills
Customer Service, Customer Satisfaction, Call Centers, Custromer Service..., Microsoft Office, Problem Resolution, Policy, Call Center, Process Improvement, Microsoft Excel, Outlook, Team Building, Team Leadership, Invoicing, Analysis, Microsoft Word, Software Documentation, Training, Management, Staff Management, Customer Experience, Operations Management
Education
Denison University 1992 — 1996
Bachelor, History
Betty Everetts Betty Everetts's Convergys Experience February 2007 - April 2009
Job Office Administrator at Experience Works/Red Cross Office at American Red Cross
Industry Nonprofit Organization Management
Experience
American Red Cross November 2012 - Present
Convergys February 2007 - April 2009
U-Haul Shop May 2005 - April 2006
Travel 2000 June 1997 - July 2000
Skills
Event Planning, Training, Data Entry, Nonprofits, Fundraising, Volunteer Management, Healthcare, Microsoft Word, Time Management, Community Outreach, Event Management, Retail, Teamwork, Administrative..., Customer Service, Administrative..., Team Building, Public Speaking, Strategic Planning, Leadership, Management, Microsoft Office, Budgets, Research
Education
Florida Career College, Jacksonville, FL 2010 — 2011
Diploma, Medical Billing & Coding Specialist, 4.0
Daytona Beach Community College 1984 — 1987
Associate's Degree, Business Administration and Management, 3.75 grade ave.
Daytona Beach Community College 1984 — 1987
Associate's Degree, Office Management and Supervision of Personnel, GPA 3.75
American Red Cross November 2012 - Present
Convergys February 2007 - April 2009
U-Haul Shop May 2005 - April 2006
Travel 2000 June 1997 - July 2000
Skills
Event Planning, Training, Data Entry, Nonprofits, Fundraising, Volunteer Management, Healthcare, Microsoft Word, Time Management, Community Outreach, Event Management, Retail, Teamwork, Administrative..., Customer Service, Administrative..., Team Building, Public Speaking, Strategic Planning, Leadership, Management, Microsoft Office, Budgets, Research
Education
Florida Career College, Jacksonville, FL 2010 — 2011
Diploma, Medical Billing & Coding Specialist, 4.0
Daytona Beach Community College 1984 — 1987
Associate's Degree, Business Administration and Management, 3.75 grade ave.
Daytona Beach Community College 1984 — 1987
Associate's Degree, Office Management and Supervision of Personnel, GPA 3.75
Michael St.Onge Michael St.Onge's Convergys Experience December 2003 - May 2004
Job Sales Representative at East West Marble Company
Industry Construction
Experience
East West Marble Company September 2015 - Present
Battlefield Chevrolet July 2015 - September 2015
Gereli Marble & Granite August 2012 - July 2015
Challenger New Holland April 2008 - January 2010
Lucerne Foods, Division of Safeway Canada May 2004 - March 2008
Convergys December 2003 - May 2004
Chinook EMS January 1996 - January 2004
Skills
Inventory Management, Operations Management, Management, Leadership, Sales, Logistics, Time Management, Team Leadership, Supply Chain, Customer Service, Negotiation, Purchasing, Process Improvement, Team Building
Education
DeVry Institute of Technology 2000 — 2003
Bachelor of Technology, Computer Information Systems
Catholic Central High School 1977 — 1981
Grade 12 Graduation
East West Marble Company September 2015 - Present
Battlefield Chevrolet July 2015 - September 2015
Gereli Marble & Granite August 2012 - July 2015
Challenger New Holland April 2008 - January 2010
Lucerne Foods, Division of Safeway Canada May 2004 - March 2008
Convergys December 2003 - May 2004
Chinook EMS January 1996 - January 2004
Skills
Inventory Management, Operations Management, Management, Leadership, Sales, Logistics, Time Management, Team Leadership, Supply Chain, Customer Service, Negotiation, Purchasing, Process Improvement, Team Building
Education
DeVry Institute of Technology 2000 — 2003
Bachelor of Technology, Computer Information Systems
Catholic Central High School 1977 — 1981
Grade 12 Graduation
Jennifer (Poe) Varney, Ph.D.'s Convergys Experience February 2012 - Present
Job
Industry Market Research
Experience
Convergys February 2012 - Present
Convergys August 2011 - February 2012
Convergys May 2009 - August 2011
Information Resources Inc. October 2004 - May 2009
Walgreens Co. 2002 - 2004
Chicago Public Schools June 2001 - June 2002
Skills
Data Analysis, Statistics, Market Research, SAS, Analytics, Quantitative Research, Analysis, Customer Insight, SPSS, Quantitative Analytics, Survey Design, SAS programming, Data Mining, Customer Satisfaction, Business Intelligence, Consumer Insights, Management
Education
DePaul University 2003 — 2009
Ph.D., Experimental Psychology
DePaul University 1999 — 2002
MA, Experimental Psychology
Grace College & Seminary 1994 — 1998
BS, Psychology, Sociology
Convergys February 2012 - Present
Convergys August 2011 - February 2012
Convergys May 2009 - August 2011
Information Resources Inc. October 2004 - May 2009
Walgreens Co. 2002 - 2004
Chicago Public Schools June 2001 - June 2002
Skills
Data Analysis, Statistics, Market Research, SAS, Analytics, Quantitative Research, Analysis, Customer Insight, SPSS, Quantitative Analytics, Survey Design, SAS programming, Data Mining, Customer Satisfaction, Business Intelligence, Consumer Insights, Management
Education
DePaul University 2003 — 2009
Ph.D., Experimental Psychology
DePaul University 1999 — 2002
MA, Experimental Psychology
Grace College & Seminary 1994 — 1998
BS, Psychology, Sociology
Joseph Pope's Convergys Experience 2002 - 2006
Job Sr. Director Contact Center Technology at GSI Commerce, An eBay Inc. Company
Industry Information Technology and Services
Experience
GSI Commerce Solutions, Inc. 2011 - Present
Bright House Networks 2006 - 2011
Convergys 2002 - 2006
Sykes 2001 - 2002
Quintus 1997 - 2001
Sprint Telecenters 1993 - 1997
Skills
Telecommunications, BPO, Leadership, Call Center, Vendor Management, Business Process..., Business Analysis, Customer Satisfaction, Program Management, Team Leadership, Software Development, Information Technology, CRM, Integration, Cross-functional Team..., Project Management, Call Centers, Training, SaaS, VoIP, Management, Software Documentation, Outsourcing, Account Management, Process Improvement, Solution Selling, Customer Experience, Quality Assurance, Enterprise Software, Troubleshooting, Strategy, Business Intelligence, Cloud Computing
Education
University of Central Florida
MS, Management Information Systems
DeVry University
Bachelor's Degree, Information Systems
University of Illinois at Urbana-Champaign
Computer Science and Math
GSI Commerce Solutions, Inc. 2011 - Present
Bright House Networks 2006 - 2011
Convergys 2002 - 2006
Sykes 2001 - 2002
Quintus 1997 - 2001
Sprint Telecenters 1993 - 1997
Skills
Telecommunications, BPO, Leadership, Call Center, Vendor Management, Business Process..., Business Analysis, Customer Satisfaction, Program Management, Team Leadership, Software Development, Information Technology, CRM, Integration, Cross-functional Team..., Project Management, Call Centers, Training, SaaS, VoIP, Management, Software Documentation, Outsourcing, Account Management, Process Improvement, Solution Selling, Customer Experience, Quality Assurance, Enterprise Software, Troubleshooting, Strategy, Business Intelligence, Cloud Computing
Education
University of Central Florida
MS, Management Information Systems
DeVry University
Bachelor's Degree, Information Systems
University of Illinois at Urbana-Champaign
Computer Science and Math
Ankiita Bhatia(Accept all Network invites)'s Convergys Experience 2003 - 2005
Job Assistant Manager at Dominion
Industry Human Resources
Experience
DTSC Inc May 2012 - July 2012
Artech Information Systems February 2012 - May 2012
IT Staffing 2008 - 2010
RPOworldwide March 2007 - March 2008
Niit smart serve 2004 - 2005
Convergys 2003 - 2005
Exl 2000 - 2003
EXL 2000 - 2003
Skills
XML, Recruiting, Team Management, Talent Acquisition, Technical Recruiting, Vendor Management, Training, IT Recruitment, SDLC, Temporary Placement, Management
Education
Bhartiya Vidya Bhawan 2003 — 2004
P.G.Diploma, Industrial relations and Personnel management
Delhi Vishwavidyalaya 1995 — 2000
PGD, Industrial relations and Personnel Management
Lady Irwin
DTSC Inc May 2012 - July 2012
Artech Information Systems February 2012 - May 2012
IT Staffing 2008 - 2010
RPOworldwide March 2007 - March 2008
Niit smart serve 2004 - 2005
Convergys 2003 - 2005
Exl 2000 - 2003
EXL 2000 - 2003
Skills
XML, Recruiting, Team Management, Talent Acquisition, Technical Recruiting, Vendor Management, Training, IT Recruitment, SDLC, Temporary Placement, Management
Education
Bhartiya Vidya Bhawan 2003 — 2004
P.G.Diploma, Industrial relations and Personnel management
Delhi Vishwavidyalaya 1995 — 2000
PGD, Industrial relations and Personnel Management
Lady Irwin
Barbara Kintzer's Convergys Experience November 2003 - September 2004
Job MUMPS/Cache Programmer Analyst
Industry Information Technology and Services
Experience
Self Employed October 2009 - November 2009
Independent Contractor July 2009 - August 2009
DSS, Inc November 2008 - May 2009
LabCorp March 2008 - August 2008
TEKsystems October 2007 - February 2008
State of California, Children's Health Services July 2006 - December 2006
OI HDR HDS October 2004 - April 2005
Convergys November 2003 - September 2004
LABORATORY CORPORATION OF AMERICA November 2000 - October 2001
SIMIONE CENTRAL August 1999 - November 2000
Skills
Windows Vista, Windows, HL7, Troubleshooting, Software Documentation, SQL, COBOL, JCL, Unix, Testing, Quality Assurance, MUMPS, Technical Support, Networking, Access
Education
DeVry Institute of Technology
Bachelor of Science, Computer Science For Business
Self Employed October 2009 - November 2009
Independent Contractor July 2009 - August 2009
DSS, Inc November 2008 - May 2009
LabCorp March 2008 - August 2008
TEKsystems October 2007 - February 2008
State of California, Children's Health Services July 2006 - December 2006
OI HDR HDS October 2004 - April 2005
Convergys November 2003 - September 2004
LABORATORY CORPORATION OF AMERICA November 2000 - October 2001
SIMIONE CENTRAL August 1999 - November 2000
Skills
Windows Vista, Windows, HL7, Troubleshooting, Software Documentation, SQL, COBOL, JCL, Unix, Testing, Quality Assurance, MUMPS, Technical Support, Networking, Access
Education
DeVry Institute of Technology
Bachelor of Science, Computer Science For Business
Isha Soney's Convergys Experience 2004 - 2005
Job Consultant at Accenture LLP, US
Industry Management Consulting
Experience
Accenture LLP January 2015 - Present
Actium Consulting March 2013 - December 2014
SkillSpan July 2005 - October 2012
Convergys 2004 - 2005
Skills
Team Management, MIS, Vendor Management, Business Development, Business Strategy, Performance Management, Talent Management, BPO, Team Building, Recruitments, Sourcing, Recruiting, CRM, Talent Acquisition, Performance Appraisal, Screening, Hiring, Leadership
Education
Symbiosis 2004 — 2006
MBA in Human Resource Management
Delhi University 2001 — 2004
Bachelor of Arts (B.A.), Economics
Manava Bharati 1988 — 2001
Commerce
Accenture LLP January 2015 - Present
Actium Consulting March 2013 - December 2014
SkillSpan July 2005 - October 2012
Convergys 2004 - 2005
Skills
Team Management, MIS, Vendor Management, Business Development, Business Strategy, Performance Management, Talent Management, BPO, Team Building, Recruitments, Sourcing, Recruiting, CRM, Talent Acquisition, Performance Appraisal, Screening, Hiring, Leadership
Education
Symbiosis 2004 — 2006
MBA in Human Resource Management
Delhi University 2001 — 2004
Bachelor of Arts (B.A.), Economics
Manava Bharati 1988 — 2001
Commerce
Erik Schumann's Convergys Experience March 2003 - Present
Job Senior Vice President Sales at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2003 - Present
Skills
Account Management, BPO, Outsourcing, Customer Experience, Call Center, Corporate Finance
Education
Indiana University - Kelley School of Business 1997 — 1999
MBA, Finance
Denison University 1987 — 1991
St. Andrews
Convergys March 2003 - Present
Skills
Account Management, BPO, Outsourcing, Customer Experience, Call Center, Corporate Finance
Education
Indiana University - Kelley School of Business 1997 — 1999
MBA, Finance
Denison University 1987 — 1991
St. Andrews
Nic Crossette's Convergys Experience 2001 - 2003
Job Human Intelligence Collector at United States Army National Guard
Industry Security and Investigations
Experience
United States Army National Guard 2011 - Present
Office of Senator Mike Lee June 2012 - September 2012
APX Alarm May 2005 - January 2011
TCI Security 2004 - 2005
Safehome\Pinnacle Security 2003 - 2004
Convergys 2001 - 2003
Skills
Training, Leadership, Team Leadership, Customer Service, Troubleshooting, Security, Microsoft Office, Public Speaking, Data Analysis, Project Management, Sales, Root Cause Analysis, American Politics, Military, Microsoft Excel, Analysis, Physical Security, Networking, Time Management, Windows, Government, Technical Support, Microsoft Word, PowerPoint, National Security, Six Sigma, Statistics, Stata, Problem Solving, Critical Thinking
Education
Utah State University 2012 — 2015
Bachelor of Arts (BA), Political Science, 3.7
Defense Language Institute 2011 — 2012
Chinese Studies
United States Army National Guard 2011 - Present
Office of Senator Mike Lee June 2012 - September 2012
APX Alarm May 2005 - January 2011
TCI Security 2004 - 2005
Safehome\Pinnacle Security 2003 - 2004
Convergys 2001 - 2003
Skills
Training, Leadership, Team Leadership, Customer Service, Troubleshooting, Security, Microsoft Office, Public Speaking, Data Analysis, Project Management, Sales, Root Cause Analysis, American Politics, Military, Microsoft Excel, Analysis, Physical Security, Networking, Time Management, Windows, Government, Technical Support, Microsoft Word, PowerPoint, National Security, Six Sigma, Statistics, Stata, Problem Solving, Critical Thinking
Education
Utah State University 2012 — 2015
Bachelor of Arts (BA), Political Science, 3.7
Defense Language Institute 2011 — 2012
Chinese Studies
Brad Vincent's Convergys Experience June 2001 - April 2003
Job Business Analyst at The Nielsen Company
Industry Information Technology and Services
Experience
The Nielsen Company August 2008 - Present
The Nielsen Company April 2003 - August 2008
Convergys June 2001 - April 2003
Skills
Requirements Gathering, Project Management, Databases, Analytics, Data Analysis, Segmentation, Business Analysis, Customer Insight, Market Research, Marketing Research, Visio, SharePoint, Agile Methodologies, IT Management
Education
DePaul University 2007 — 2010
Degree: Master's in Business Information Technology (Half-Completed), Areas Studied: Business, Information Technology, GPA: 4.0
Miami University 1996 — 2001
Degree: Bachelor of Business Administration (BBA), Majors: Management Information Systems and Services, Marketing, and Decision Sciences, GPA: 3.6
The Nielsen Company August 2008 - Present
The Nielsen Company April 2003 - August 2008
Convergys June 2001 - April 2003
Skills
Requirements Gathering, Project Management, Databases, Analytics, Data Analysis, Segmentation, Business Analysis, Customer Insight, Market Research, Marketing Research, Visio, SharePoint, Agile Methodologies, IT Management
Education
DePaul University 2007 — 2010
Degree: Master's in Business Information Technology (Half-Completed), Areas Studied: Business, Information Technology, GPA: 4.0
Miami University 1996 — 2001
Degree: Bachelor of Business Administration (BBA), Majors: Management Information Systems and Services, Marketing, and Decision Sciences, GPA: 3.6
Priya Mokkapati (Vadapalle)'s Convergys Experience December 2005 - February 2008
Job Project Manager at CGI
Industry Computer Software
Experience
CGI July 2011 - Present
Tetra Tech March 2008 - July 2009
Convergys December 2005 - February 2008
America Online May 2004 - November 2005
AOL Time Warner 2004 - 2005
AMS March 2000 - May 2004
CGI-AMS 2000 - 2004
Virginia's Center for Innovative Technology 1999 - 1999
Information for Action 1993 - 1994
Tata Energy Research Institute 1991 - 1993
Skills
Software Project..., Requirements Analysis, Program Management, Data Warehousing, SDLC, Business Analysis, Vendor Management, PMO, Integration, Project Management, Enterprise Architecture, Business Intelligence, Agile Methodologies, Software Development, IT Strategy, SQL, Solution Architecture, PMP
Education
George Mason University - School of Management 1995 — 2000
MBA
Delhi University 1985 — 1988
BSc, Botany Hons
CGI July 2011 - Present
Tetra Tech March 2008 - July 2009
Convergys December 2005 - February 2008
America Online May 2004 - November 2005
AOL Time Warner 2004 - 2005
AMS March 2000 - May 2004
CGI-AMS 2000 - 2004
Virginia's Center for Innovative Technology 1999 - 1999
Information for Action 1993 - 1994
Tata Energy Research Institute 1991 - 1993
Skills
Software Project..., Requirements Analysis, Program Management, Data Warehousing, SDLC, Business Analysis, Vendor Management, PMO, Integration, Project Management, Enterprise Architecture, Business Intelligence, Agile Methodologies, Software Development, IT Strategy, SQL, Solution Architecture, PMP
Education
George Mason University - School of Management 1995 — 2000
MBA
Delhi University 1985 — 1988
BSc, Botany Hons
Charles Burgis's Convergys Experience 2001 - 2006
Job IT Director at The Allant Group
Industry Information Technology and Services
Experience
The Allant Group January 2015 - Present
The Allant Group September 2010 - January 2015
The Allant Group 2006 - November 2010
Convergys 2001 - 2006
jewel-osco 1995 - 2000
Skills
Perl, Unix, SQL, Oracle, Databases, ETL, Java, Data Warehousing, Testing, Programming, HTML, Agile Methodologies, XML, Database Design, Integration, SDLC, ASP.NET, Management, CRM
Education
DePaul University 2001 — 2006
Masters, Software Engineering
Sevenoaks school 1983 — 1988
The Allant Group January 2015 - Present
The Allant Group September 2010 - January 2015
The Allant Group 2006 - November 2010
Convergys 2001 - 2006
jewel-osco 1995 - 2000
Skills
Perl, Unix, SQL, Oracle, Databases, ETL, Java, Data Warehousing, Testing, Programming, HTML, Agile Methodologies, XML, Database Design, Integration, SDLC, ASP.NET, Management, CRM
Education
DePaul University 2001 — 2006
Masters, Software Engineering
Sevenoaks school 1983 — 1988
Samuel Collett's Convergys Experience January 2000 - October 2000
Job Network Specialist at Intel Corporation
Industry Computer Software
Experience
Intel October 2000 - Present
Intel Corporation October 2000 - Present
Convergys January 2000 - October 2000
TJ Maxx June 1999 - January 2000
Skills
Technical Support, Microsoft SQL Server, T-SQL, Business Objects, VPN, LAN-WAN, Websphere, SQL, Software Project..., Java, Agile Methodologies, Windows Server 2008, Windows Server 2005, Windows Server 2000, SQL 2008/2005/2000, Windows 8, Windows 7, Windows XP Pro, IBM WebSphere, SQL Clustering, Windows Clustering, Maximo, SAP Mobile Work Manager, Agentry Server, Agentry Client, Wireless LAN, Technical Owner, Windows Server, Microsoft Cluster, Servers
Education
De Anza College 1987 — 1988
Intel October 2000 - Present
Intel Corporation October 2000 - Present
Convergys January 2000 - October 2000
TJ Maxx June 1999 - January 2000
Skills
Technical Support, Microsoft SQL Server, T-SQL, Business Objects, VPN, LAN-WAN, Websphere, SQL, Software Project..., Java, Agile Methodologies, Windows Server 2008, Windows Server 2005, Windows Server 2000, SQL 2008/2005/2000, Windows 8, Windows 7, Windows XP Pro, IBM WebSphere, SQL Clustering, Windows Clustering, Maximo, SAP Mobile Work Manager, Agentry Server, Agentry Client, Wireless LAN, Technical Owner, Windows Server, Microsoft Cluster, Servers
Education
De Anza College 1987 — 1988
Sharon Lapp - Binstock's Convergys Experience 1996 - 2006
Job Project Manager at Allstate Insurance
Industry Insurance
Experience
Allstate Insurance January 2007 - Present
Convergys 1996 - 2006
American Health Products Corporation - AHPC October 1992 - October 1996
Skills
Vendor Management, SDLC, Business Analysis, Project Management, Requirements Analysis, Software Project..., Process Improvement, Requirements Gathering, PMP, Management
Education
DePaul University 1989 — 1992
Bachelor of Arts (BA), Communication, General
University of Wisconsin-Madison 1987 — 1989
Allstate Insurance January 2007 - Present
Convergys 1996 - 2006
American Health Products Corporation - AHPC October 1992 - October 1996
Skills
Vendor Management, SDLC, Business Analysis, Project Management, Requirements Analysis, Software Project..., Process Improvement, Requirements Gathering, PMP, Management
Education
DePaul University 1989 — 1992
Bachelor of Arts (BA), Communication, General
University of Wisconsin-Madison 1987 — 1989
Jeanine (Listermann) Lintz's Convergys Experience May 2010 - May 2015
Job Customer Service and Financial Professional
Industry Financial Services
Experience
Convergys May 2010 - May 2015
U.S. Bank August 2008 - November 2009
AXA Advisors July 2007 - June 2008
Total Quality Logistics October 2005 - April 2007
FTJ FundChoice March 1997 - October 2005
Skills
Customer Service, Retirement Planning, Team Leadership, Finance, Mutual Funds, Inside Sales, Series 7, Series 66, Wealth Management, Securities, Consulting, Portfolio Management, Financial Advisory, Retirement, Logistics, Supply Chain, Life Insurance, Health Insurance, Variable Annuities, Asset Management, Investment Strategies, Asset Allocation, Investments, Financial Services
Education
University of Phoenix 2004 — 2008
Finance
DePauw University 1994 — 1996
Music Performance
Convergys May 2010 - May 2015
U.S. Bank August 2008 - November 2009
AXA Advisors July 2007 - June 2008
Total Quality Logistics October 2005 - April 2007
FTJ FundChoice March 1997 - October 2005
Skills
Customer Service, Retirement Planning, Team Leadership, Finance, Mutual Funds, Inside Sales, Series 7, Series 66, Wealth Management, Securities, Consulting, Portfolio Management, Financial Advisory, Retirement, Logistics, Supply Chain, Life Insurance, Health Insurance, Variable Annuities, Asset Management, Investment Strategies, Asset Allocation, Investments, Financial Services
Education
University of Phoenix 2004 — 2008
Finance
DePauw University 1994 — 1996
Music Performance
Snigdha Chandra's Convergys Experience January 2005 - January 2006
Job Project Specialist
Industry Information Technology and Services
Experience
Genentech December 2014 - Present
Gap November 2013 - October 2014
Charles Schwab December 2012 - November 2013
Lawrence Berkeley National Laboratory July 2012 - October 2012
AAA Northern California, Nevada & Utah Insurance Exchange June 2011 - December 2011
Wells Fargo April 2011 - June 2011
AAA Northern California, Nevada & Utah Insurance Exchange March 2010 - December 2010
MobiTV March 2007 - August 2009
Sprint January 2006 - December 2006
Convergys January 2005 - January 2006
Skills
Project Management, Business Analysis, Tracking, Vendor Management, Program Documentation, Ms Project, Visio, Mobile Devices, Cross-functional Team..., Management, CRM, PMP, Mobile Applications, Quality Assurance, Requirements Analysis, Integration, Program Management, Product Management, Team Facilitation
Education
UC Berkeley 2010 — 2010
Project Management, Project Management
Delhi University 1992 — 1995
Bachelors, Ecomomics
Genentech December 2014 - Present
Gap November 2013 - October 2014
Charles Schwab December 2012 - November 2013
Lawrence Berkeley National Laboratory July 2012 - October 2012
AAA Northern California, Nevada & Utah Insurance Exchange June 2011 - December 2011
Wells Fargo April 2011 - June 2011
AAA Northern California, Nevada & Utah Insurance Exchange March 2010 - December 2010
MobiTV March 2007 - August 2009
Sprint January 2006 - December 2006
Convergys January 2005 - January 2006
Skills
Project Management, Business Analysis, Tracking, Vendor Management, Program Documentation, Ms Project, Visio, Mobile Devices, Cross-functional Team..., Management, CRM, PMP, Mobile Applications, Quality Assurance, Requirements Analysis, Integration, Program Management, Product Management, Team Facilitation
Education
UC Berkeley 2010 — 2010
Project Management, Project Management
Delhi University 1992 — 1995
Bachelors, Ecomomics
Steven Newhouse's Convergys Experience October 1994 - November 2009
Job Business Systems Analyst at NueVista Group
Industry Information Technology and Services
Experience
NueVista Group January 2012 - Present
Galmont Consulting February 2011 - November 2011
Chicago Sun-Times 2009 - December 2010
Convergys October 1994 - November 2009
Cincinnati Bell October 1994 - November 2009
RR Donnelley 1986 - 1994
Sears Holdings Corporation 1984 - 1986
Skills
Business Analysis, Analysis, SDLC, Management, Visio, Requirements Analysis, Leadership, Vendor Management, Business Requirements, Process Improvement, Software Project..., SharePoint, Project Management, Testing, Cross-functional Team..., Agile Methodologies, PMP, Program Management, Business Intelligence, Software Documentation, Integration, SQL, Team Leadership, Requirements Gathering, Relational Databases, TFS, Databases, Wireframes, Salesforce.com, Scrum, Agile & Waterfall..., CRM, User Acceptance Testing, Systems Analysis, Software Development, Quality Assurance, Oracle, Use Case, Risk Assessment
Education
DePaul University 1980 — 1984
Bachelor of Science (B.S.), Computer Science
NueVista Group January 2012 - Present
Galmont Consulting February 2011 - November 2011
Chicago Sun-Times 2009 - December 2010
Convergys October 1994 - November 2009
Cincinnati Bell October 1994 - November 2009
RR Donnelley 1986 - 1994
Sears Holdings Corporation 1984 - 1986
Skills
Business Analysis, Analysis, SDLC, Management, Visio, Requirements Analysis, Leadership, Vendor Management, Business Requirements, Process Improvement, Software Project..., SharePoint, Project Management, Testing, Cross-functional Team..., Agile Methodologies, PMP, Program Management, Business Intelligence, Software Documentation, Integration, SQL, Team Leadership, Requirements Gathering, Relational Databases, TFS, Databases, Wireframes, Salesforce.com, Scrum, Agile & Waterfall..., CRM, User Acceptance Testing, Systems Analysis, Software Development, Quality Assurance, Oracle, Use Case, Risk Assessment
Education
DePaul University 1980 — 1984
Bachelor of Science (B.S.), Computer Science
Yvette D'Allaird's Convergys Experience April 1997 - June 2007
Job Advanced Technical Support Engineer at Symantec Corp
Industry Information Technology and Services
Experience
Symantec Corp January 2008 - Present
Rios Motors November 2006 - Present
Criticom Monitoring Services June 2006 - June 2007
Convergys April 1997 - June 2007
Skills
Firewalls
Education
University of Phoenix 2002 — 2005
Bachelor's of Science, Information Technology
Daytona Beach Community College 1990 — 1996
Associate of Arts (A.A.)
Symantec Corp January 2008 - Present
Rios Motors November 2006 - Present
Criticom Monitoring Services June 2006 - June 2007
Convergys April 1997 - June 2007
Skills
Firewalls
Education
University of Phoenix 2002 — 2005
Bachelor's of Science, Information Technology
Daytona Beach Community College 1990 — 1996
Associate of Arts (A.A.)
Bruce Hutter's Convergys Experience October 1991 - June 2012
Job Sr. Analyst at Convergys
Industry Telecommunications
Experience
NetCracker May 2012 - Present
Convergys October 1991 - June 2012
CTG June 1988 - October 1991
Education
Eastern Michigan University 1985 — 1987
Bachelor's Degree, Computer Science
Delta College 1983 — 1985
NetCracker May 2012 - Present
Convergys October 1991 - June 2012
CTG June 1988 - October 1991
Education
Eastern Michigan University 1985 — 1987
Bachelor's Degree, Computer Science
Delta College 1983 — 1985
Kanika Tayal's Convergys Experience June 2013 - Present
Job Solutions Architect at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2013 - Present
Transcom January 2012 - Present
Sykes February 2010 - February 2011
ICT Group May 2004 - February 2010
ICT Group May 2004 - February 2008
NCO Group 2003 - 2004
Asian News International April 1999 - July 2000
Skills
Requirements Analysis, Leadership, Project Management, Program Management, Customer Satisfaction, Strategy, Call Centers, Telecommunications, Outsourcing, Sales, Management, Team Building
Education
La Salle University 2004 — 2008
M.A., Professional Communications
Delhi University 1994 — 1997
BA, History
Mayo College 1990 — 1994
Convergys June 2013 - Present
Transcom January 2012 - Present
Sykes February 2010 - February 2011
ICT Group May 2004 - February 2010
ICT Group May 2004 - February 2008
NCO Group 2003 - 2004
Asian News International April 1999 - July 2000
Skills
Requirements Analysis, Leadership, Project Management, Program Management, Customer Satisfaction, Strategy, Call Centers, Telecommunications, Outsourcing, Sales, Management, Team Building
Education
La Salle University 2004 — 2008
M.A., Professional Communications
Delhi University 1994 — 1997
BA, History
Mayo College 1990 — 1994
Ken Luper's Convergys Experience 1984 - 1994
Job SOFTWARE DEVELOPMENT / TECHNOLOGY EXECUTIVE: Bridging today's business realities with innovative product solutions
Industry Information Technology and Services
Experience
USG July 2015 - Present
Insurance Auto Auctions September 2014 - July 2015
Insurance Auto Auctions 2010 - 2014
Insurance Auto Auctions 2007 - 2010
Process Management Group 1995 - 2007
United Information Technology Corporation - Air Touch 1994 - 1994
Convergys 1984 - 1994
Skills
SDLC, Quality Assurance, Process Improvement, IT Strategy, Vendor Management, Project Portfolio..., Software Project..., Integration, Business Analysis, Program Management, Requirements Analysis, Agile Methodologies, IT Management, Software Development, Software Quality..., Business Process..., PMO, Enterprise Architecture, Requirements Gathering, Business Process, Business Solutions..., Strategic Roadmaps, Portfolio Management, Management, Leadership
Education
DePaul University
Master of Science (MS), Telecommunications
DePaul University
Bachelors of Science, Information Technology
USG July 2015 - Present
Insurance Auto Auctions September 2014 - July 2015
Insurance Auto Auctions 2010 - 2014
Insurance Auto Auctions 2007 - 2010
Process Management Group 1995 - 2007
United Information Technology Corporation - Air Touch 1994 - 1994
Convergys 1984 - 1994
Skills
SDLC, Quality Assurance, Process Improvement, IT Strategy, Vendor Management, Project Portfolio..., Software Project..., Integration, Business Analysis, Program Management, Requirements Analysis, Agile Methodologies, IT Management, Software Development, Software Quality..., Business Process..., PMO, Enterprise Architecture, Requirements Gathering, Business Process, Business Solutions..., Strategic Roadmaps, Portfolio Management, Management, Leadership
Education
DePaul University
Master of Science (MS), Telecommunications
DePaul University
Bachelors of Science, Information Technology
James Barwick's Convergys Experience June 2002 - November 2008
Job Operations Engineer at Quantlab Financial, LLC
Industry Computer Software
Experience
Quantlab Financial, LLC April 2014 - Present
Optiver December 2008 - March 2014
Convergys June 2002 - November 2008
Skills
Unix, Solaris, Unix Shell Scripting, Linux, Perl, Shell Scripting, SQL, Disaster Recovery, Servers, Databases, Software Development, Microsoft SQL Server, Agile Methodologies, System Administration
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2006 — 2008
Masters, Business Administration
Eastern Illinois University 1998 — 2002
BS in Business, Computer Management
Quantlab Financial, LLC April 2014 - Present
Optiver December 2008 - March 2014
Convergys June 2002 - November 2008
Skills
Unix, Solaris, Unix Shell Scripting, Linux, Perl, Shell Scripting, SQL, Disaster Recovery, Servers, Databases, Software Development, Microsoft SQL Server, Agile Methodologies, System Administration
Education
DePaul University - Charles H. Kellstadt Graduate School of Business 2006 — 2008
Masters, Business Administration
Eastern Illinois University 1998 — 2002
BS in Business, Computer Management
Neelima Shandilya's Convergys Experience March 2005 - July 2005
Job Senior Oracle DBA / Engineer at Walgreens
Industry Information Technology and Services
Experience
Walgreens January 2014 - Present
Datavail 2011 - 2013
UBS September 2005 - April 2011
Convergy's March 2005 - July 2005
Zee Telefilms Ltd June 2003 - January 2005
Education
Delhi University
BA, Economics
Walgreens January 2014 - Present
Datavail 2011 - 2013
UBS September 2005 - April 2011
Convergy's March 2005 - July 2005
Zee Telefilms Ltd June 2003 - January 2005
Education
Delhi University
BA, Economics
Emmett Hesse's Convergys Experience February 1997 - February 2005
Job President, HVAC Fittings, LLC
Industry Construction
Experience
HVAC Fittings, LLC January 2005 - Present
Convergys February 1997 - February 2005
Skills
Project Management, MS Project, Team Building, Strategic Planning, Customer Service, Contract Negotiation, Microsoft Excel, New Business Development, Account Management, Vendor Management, Service Delivery, Sla
Education
DePaul University 1998 — 1999
Computer Science, Information Technology
Northern Illinois University 1986 — 1990
BS, Operations Management and Supervision
HVAC Fittings, LLC January 2005 - Present
Convergys February 1997 - February 2005
Skills
Project Management, MS Project, Team Building, Strategic Planning, Customer Service, Contract Negotiation, Microsoft Excel, New Business Development, Account Management, Vendor Management, Service Delivery, Sla
Education
DePaul University 1998 — 1999
Computer Science, Information Technology
Northern Illinois University 1986 — 1990
BS, Operations Management and Supervision
Prerna Makhija's Convergys Experience May 2002 - December 2002
Job Senior Executive Recruitments at Capital IQ
Industry Human Resources
Experience
Capital IQ (A Division of Standard & Poor’s) July 2006 - May 2010
Honeywell International (India) Pvt Ltd March 2003 - May 2006
Convergys May 2002 - December 2002
Bennett, Coleman and Co. Ltd. (Times Group) January 2001 - March 2002
Education
YWCA 1999 — 2000
Diploma Course, Public Relations Management
University of Delhi 1996 — 1999
BA (Honors), English
Capital IQ (A Division of Standard & Poor’s) July 2006 - May 2010
Honeywell International (India) Pvt Ltd March 2003 - May 2006
Convergys May 2002 - December 2002
Bennett, Coleman and Co. Ltd. (Times Group) January 2001 - March 2002
Education
YWCA 1999 — 2000
Diploma Course, Public Relations Management
University of Delhi 1996 — 1999
BA (Honors), English
Girish Sharma's Convergys Experience October 2001 - April 2003
Job Client Partner / IT Director for IGATE at a Leading Bank
Industry Information Technology and Services
Experience
IGATE January 2014 - Present
iGATE / Patni August 2006 - December 2013
iGATE/PATNI May 2003 - September 2006
Convergys October 2001 - April 2003
Skills
PMP, CCNP, ITIL, MCSE, Microsoft Certified..., Governance, Cloud Computing, Data Center, Virtualization, Disaster Recovery, IT Service Management, Outsourcing, Project Portfolio..., Pre-sales, Program Management, SharePoint, IT Strategy, Enterprise Software, SaaS, Business Transformation, Vendor Management, Professional Services, IT Outsourcing, Business Intelligence, Enterprise Architecture, Solution Architecture, SDLC, Integration, Software Project..., CRM, Business Analysis, Offshoring, Service Delivery, Business Process, Information Technology, Agile Methodologies, Global Delivery, Software Development, Consulting, Management, Requirements Analysis, Storage
Education
Delhi University 1984 — 1993
MPhil, Political Science
Ramjas, RK Puram, New Delhi 1982 — 1984
Grade 12, High School- Science
North Campus
BA, MA, MPhil
IGATE January 2014 - Present
iGATE / Patni August 2006 - December 2013
iGATE/PATNI May 2003 - September 2006
Convergys October 2001 - April 2003
Skills
PMP, CCNP, ITIL, MCSE, Microsoft Certified..., Governance, Cloud Computing, Data Center, Virtualization, Disaster Recovery, IT Service Management, Outsourcing, Project Portfolio..., Pre-sales, Program Management, SharePoint, IT Strategy, Enterprise Software, SaaS, Business Transformation, Vendor Management, Professional Services, IT Outsourcing, Business Intelligence, Enterprise Architecture, Solution Architecture, SDLC, Integration, Software Project..., CRM, Business Analysis, Offshoring, Service Delivery, Business Process, Information Technology, Agile Methodologies, Global Delivery, Software Development, Consulting, Management, Requirements Analysis, Storage
Education
Delhi University 1984 — 1993
MPhil, Political Science
Ramjas, RK Puram, New Delhi 1982 — 1984
Grade 12, High School- Science
North Campus
BA, MA, MPhil
George Rockel's Convergys Experience September 1987 - December 1994
Job Senior Project Manager at PSS Management Consulting
Industry Computer Networking
Experience
PSS Management Consulting February 2009 - Present
Speakeasy April 2007 - January 2009
Cingular September 2005 - April 2007
Nortel Networks August 2000 - March 2001
7-Eleven 2000 - 2001
AT&T Global Services January 1999 - January 2000
IBM June 1998 - January 1999
Freightliner April 1996 - June 1998
Accenture August 1995 - November 1995
Convergys September 1987 - December 1994
Skills
Accounting, Normal, Wireless, Hardware, Telecommunications, Vendor Management, Process Improvement, Program Management, Team Leadership, Business Analysis, SDLC, Call Center, Visio, Testing, SharePoint
Education
DePaul University 1980 — 1982
Telecommunications
Illinois State University 1972 — 1976
B.S., Accounting
PSS Management Consulting February 2009 - Present
Speakeasy April 2007 - January 2009
Cingular September 2005 - April 2007
Nortel Networks August 2000 - March 2001
7-Eleven 2000 - 2001
AT&T Global Services January 1999 - January 2000
IBM June 1998 - January 1999
Freightliner April 1996 - June 1998
Accenture August 1995 - November 1995
Convergys September 1987 - December 1994
Skills
Accounting, Normal, Wireless, Hardware, Telecommunications, Vendor Management, Process Improvement, Program Management, Team Leadership, Business Analysis, SDLC, Call Center, Visio, Testing, SharePoint
Education
DePaul University 1980 — 1982
Telecommunications
Illinois State University 1972 — 1976
B.S., Accounting
Ila Tripathi's Convergys Experience December 2003 - November 2004
Job Manager Customer Service
Industry Facilities Services
Experience
Carlson Wagonlit Travel October 2007 - September 2010
IBM Global Process Services April 2006 - March 2007
Convergys December 2003 - November 2004
Global Vantedge December 2003 - November 2004
NIIT Planetworkz May 2002 - November 2003
GECIS May 2001 - April 2002
Skills
Training Delivery, Employee Engagement, Training, Six Sigma, Process Improvement, Customer Service, Process Engineering, Team Leadership, Cross-functional Team..., Business Process..., Project Management, Performance Management
Education
University of Delhi 1993 — 1996
Bachelor of Arts (B.A.)
Holy Child Auxillum 1992 — 1993
Carlson Wagonlit Travel October 2007 - September 2010
IBM Global Process Services April 2006 - March 2007
Convergys December 2003 - November 2004
Global Vantedge December 2003 - November 2004
NIIT Planetworkz May 2002 - November 2003
GECIS May 2001 - April 2002
Skills
Training Delivery, Employee Engagement, Training, Six Sigma, Process Improvement, Customer Service, Process Engineering, Team Leadership, Cross-functional Team..., Business Process..., Project Management, Performance Management
Education
University of Delhi 1993 — 1996
Bachelor of Arts (B.A.)
Holy Child Auxillum 1992 — 1993
Mike Lieser's Convergys Experience January 2015 - Present
Job Team Leader at Convergys
Industry Computer Software
Experience
Convergys January 2015 - Present
Vandergriff Chevrolet January 2014 - Present
Microsoft September 2010 - September 2012
Microsoft September 2008 - September 2010
Microsoft February 2005 - September 2008
Microsoft January 2001 - February 2005
Microsoft March 2000 - January 2001
Microsoft December 1999 - March 2000
Skills
Local / Remote Team..., 2nd-3rd Tier Technical..., Leadership / Strategic..., Process Improvement, Training Delivery and..., Building Relationships, Troubleshooting /..., Communication Skills, Talent Management, Performance Management, Technical Writing, Microsoft Technologies, Employee Training, Project Management, Troubleshooting, Training Delivery, Analysis, Leadership, Tier, Call Center, Strategic Thinking, Service Delivery, Enterprise Software, SharePoint, Windows Server, IT Service Management, Vendor Management, Continuous Improvement, Technical Support, Servers, IT Operations, Windows, Powershell, Windows 7, Incident Management, Partner Management, Operating Systems, Business Intelligence, Team Leadership, IT Strategy, Call Centers, Training, Team Management, Active Directory, System Deployment, ITIL, Microsoft Exchange, Disaster Recovery, Outsourcing, DNS
Education
DeVry University 2006 — 2009
Bachelor of Science, Technical Management, Magna Cum Laude
Northlake Community College 2004 — 2006
Associate of Applied Science, Network Administration & Support
North Mesquite
Convergys January 2015 - Present
Vandergriff Chevrolet January 2014 - Present
Microsoft September 2010 - September 2012
Microsoft September 2008 - September 2010
Microsoft February 2005 - September 2008
Microsoft January 2001 - February 2005
Microsoft March 2000 - January 2001
Microsoft December 1999 - March 2000
Skills
Local / Remote Team..., 2nd-3rd Tier Technical..., Leadership / Strategic..., Process Improvement, Training Delivery and..., Building Relationships, Troubleshooting /..., Communication Skills, Talent Management, Performance Management, Technical Writing, Microsoft Technologies, Employee Training, Project Management, Troubleshooting, Training Delivery, Analysis, Leadership, Tier, Call Center, Strategic Thinking, Service Delivery, Enterprise Software, SharePoint, Windows Server, IT Service Management, Vendor Management, Continuous Improvement, Technical Support, Servers, IT Operations, Windows, Powershell, Windows 7, Incident Management, Partner Management, Operating Systems, Business Intelligence, Team Leadership, IT Strategy, Call Centers, Training, Team Management, Active Directory, System Deployment, ITIL, Microsoft Exchange, Disaster Recovery, Outsourcing, DNS
Education
DeVry University 2006 — 2009
Bachelor of Science, Technical Management, Magna Cum Laude
Northlake Community College 2004 — 2006
Associate of Applied Science, Network Administration & Support
North Mesquite
Jake Kanyusik's Convergys Experience August 2008 - January 2009
Job Attorney at Law, Illinois State Bar
Industry Law Practice
Experience
VISANOW January 2014 - Present
USCIS - OCC January 2013 - May 2013
DePaul University Asylum & Immigration Law Clinic August 2011 - May 2012
Life Span 2012 - 2012
Target September 2009 - July 2010
Convergys August 2008 - January 2009
Bajza József Gimnázium September 2007 - June 2008
Target February 2007 - August 2007
Skills
Immigration Law, Legal Writing, Legal Research, Immigration Issues, Immigrant Advocacy, Appeals, Research, Asylum & Refugee Law, Editing, Nonprofits, 204(c) Marriage Fraud, Administrative Law, U-Visa, T-Visa, Hungarian -..., Japanese -..., Nonprofit Organization, VAWA, Norwegian - Basic, Spanish - Basic, BIA Appeals, Westlaw, Public Speaking
Education
DePaul University College of Law 2010 — 2013
J.D., Law
University of Minnesota-Twin Cities 2002 — 2006
BA, Linguisitcs, TESL
神田外語大学 (Kanda University of International Studies) 2004 — 2004
Study Abroad, Japanese Language, Culture, and International Relations
VISANOW January 2014 - Present
USCIS - OCC January 2013 - May 2013
DePaul University Asylum & Immigration Law Clinic August 2011 - May 2012
Life Span 2012 - 2012
Target September 2009 - July 2010
Convergys August 2008 - January 2009
Bajza József Gimnázium September 2007 - June 2008
Target February 2007 - August 2007
Skills
Immigration Law, Legal Writing, Legal Research, Immigration Issues, Immigrant Advocacy, Appeals, Research, Asylum & Refugee Law, Editing, Nonprofits, 204(c) Marriage Fraud, Administrative Law, U-Visa, T-Visa, Hungarian -..., Japanese -..., Nonprofit Organization, VAWA, Norwegian - Basic, Spanish - Basic, BIA Appeals, Westlaw, Public Speaking
Education
DePaul University College of Law 2010 — 2013
J.D., Law
University of Minnesota-Twin Cities 2002 — 2006
BA, Linguisitcs, TESL
神田外語大学 (Kanda University of International Studies) 2004 — 2004
Study Abroad, Japanese Language, Culture, and International Relations
Dindo Diaz's Convergys Experience October 2001 - December 2009
Job Sr Software Developer at Agilysys
Industry Information Technology and Services
Experience
Agilysys January 2010 - Present
Convergys October 2001 - December 2009
International Business Systems - United States April 1999 - July 2001
Skills
Web Services, Vendor Management, Scrum, DB2, RPG, SDLC, IBM AS/400, PL/SQL, Solution Architecture, SQL, Software Project..., COBOL, Integration, Requirements Analysis, Weblogic, Unix, Program Management, IBM iSeries, Microsoft SQL Server, Disaster Recovery, OS/400, TCP/IP, Oracle, Databases, SOA, Software Development, XML, Agile Methodologies, JavaScript, Database Design
Education
De La Salle University 1986 — 1990
Bachelor of Science, Computer Science
Agilysys January 2010 - Present
Convergys October 2001 - December 2009
International Business Systems - United States April 1999 - July 2001
Skills
Web Services, Vendor Management, Scrum, DB2, RPG, SDLC, IBM AS/400, PL/SQL, Solution Architecture, SQL, Software Project..., COBOL, Integration, Requirements Analysis, Weblogic, Unix, Program Management, IBM iSeries, Microsoft SQL Server, Disaster Recovery, OS/400, TCP/IP, Oracle, Databases, SOA, Software Development, XML, Agile Methodologies, JavaScript, Database Design
Education
De La Salle University 1986 — 1990
Bachelor of Science, Computer Science
Melanie Siao's Convergys Experience March 2014 - Present
Job Account Director at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys March 2014 - Present
Stream Global Services October 2010 - March 2014
Stream Global Services February 2010 - October 2010
Stream Global Services January 2007 - February 2010
eTelecare Global Solutions 2005 - 2006
Skills
Outsourcing, Call Center, Customer Experience, Vendor Management, Workforce Management, BPO, Call Centers, Service Delivery, Sales, Training, Contact Centers, Customer Satisfaction, Sla, Transition Management, Offshoring, CRM, SLA, Process Improvement
Education
De La Salle University 1997 — 2001
Management of Financial Institutions, Finance, Economics
Convergys March 2014 - Present
Stream Global Services October 2010 - March 2014
Stream Global Services February 2010 - October 2010
Stream Global Services January 2007 - February 2010
eTelecare Global Solutions 2005 - 2006
Skills
Outsourcing, Call Center, Customer Experience, Vendor Management, Workforce Management, BPO, Call Centers, Service Delivery, Sales, Training, Contact Centers, Customer Satisfaction, Sla, Transition Management, Offshoring, CRM, SLA, Process Improvement
Education
De La Salle University 1997 — 2001
Management of Financial Institutions, Finance, Economics
Rex Lagasca's Convergys Experience 1999 - 2003
Job Business Systems Analyst at University of South Florida
Industry Higher Education
Experience
University of South Florida 2011 - Present
University of South Florida 2010 - June 2011
Convergys 1999 - 2003
ACS Technology Services 1995 - 1999
Motorola 1990 - 1995
Skills
Data Analysis, Visio, Access, Technical Writing, SQL, Software Documentation, SharePoint, Analysis, Databases, Systems Analysis, Programming, Visual Studio, Microsoft Office, Visual Basic, MS Project, Microsoft SQL Server, Microsoft Excel, Research, HTML, Testing, Requirements Gathering
Education
DeVry University 2006 — 2009
BS
Illinois Institute of Technology 2000 — 2000
DePaul University 1994 — 1994
DeVry University 1988 — 1990
AAS
University of South Florida 2011 - Present
University of South Florida 2010 - June 2011
Convergys 1999 - 2003
ACS Technology Services 1995 - 1999
Motorola 1990 - 1995
Skills
Data Analysis, Visio, Access, Technical Writing, SQL, Software Documentation, SharePoint, Analysis, Databases, Systems Analysis, Programming, Visual Studio, Microsoft Office, Visual Basic, MS Project, Microsoft SQL Server, Microsoft Excel, Research, HTML, Testing, Requirements Gathering
Education
DeVry University 2006 — 2009
BS
Illinois Institute of Technology 2000 — 2000
DePaul University 1994 — 1994
DeVry University 1988 — 1990
AAS
Deepti Kharbanda's Convergys Experience November 2005 - Present
Job Recruitment Officer at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys November 2005 - Present
Ericsson May 2004 - August 2005
Education
Delhi University 2001 — 2004
BA (Pass), Economics, English, Political Science and Physical Education
Convergys November 2005 - Present
Ericsson May 2004 - August 2005
Education
Delhi University 2001 — 2004
BA (Pass), Economics, English, Political Science and Physical Education
Airelyn Ducay's Convergys Experience May 2007 - June 2007
Job Systems Developer Specialist at Accenture
Industry Information Technology and Services
Experience
Accenture PeopleSoft ConsultantIndus Valley ConsultingMay 2007 - October 2012
The Ohio State University July 2007 - April 2010
Convergys May 2007 - June 2007
LexisNexis April 2006 - April 2007
Accenture June 2000 - January 2006
Skills
ERP, PeopleSoft, SQL, Business Process Design, Integration, Program Management, Business Process, Requirements Analysis
Education
De La Salle University 1992 — 1996
BS, Computer Science
Accenture PeopleSoft ConsultantIndus Valley ConsultingMay 2007 - October 2012
The Ohio State University July 2007 - April 2010
Convergys May 2007 - June 2007
LexisNexis April 2006 - April 2007
Accenture June 2000 - January 2006
Skills
ERP, PeopleSoft, SQL, Business Process Design, Integration, Program Management, Business Process, Requirements Analysis
Education
De La Salle University 1992 — 1996
BS, Computer Science
Anil Gonsalves's Convergys Experience January 2002 - May 2004
Job accountant
Industry Hospital & Health Care
Experience
Allen Gray Auxiliary Hospital May 2010 - April 2011
Bantrel Constructors October 2008 - May 2010
Sherritt International February 2007 - October 2008
IBM Canada 2004 - 2007
Convergys January 2002 - May 2004
Skills
Accounting, Managerial Finance
Education
Northern Alberta Institute of Technology 2006 — 2010
CGA Accounting Courses, Accounting and Finance
Help Desk Institute 2005 — 2005
Certified Help Desk Analyst, Customer Service Management
Delhi College of Engineering 1993 — 1993
Diploma in Hardware Repair and Maintenance, Computer and Information Sciences and Support Services
National Institute of Information Technology 1991 — 1993
Diploma in System Management, Computer Science
Manglore University 1988 — 1991
Bachelor's degree in Business Management, Business Administration and Management, General
Allen Gray Auxiliary Hospital May 2010 - April 2011
Bantrel Constructors October 2008 - May 2010
Sherritt International February 2007 - October 2008
IBM Canada 2004 - 2007
Convergys January 2002 - May 2004
Skills
Accounting, Managerial Finance
Education
Northern Alberta Institute of Technology 2006 — 2010
CGA Accounting Courses, Accounting and Finance
Help Desk Institute 2005 — 2005
Certified Help Desk Analyst, Customer Service Management
Delhi College of Engineering 1993 — 1993
Diploma in Hardware Repair and Maintenance, Computer and Information Sciences and Support Services
National Institute of Information Technology 1991 — 1993
Diploma in System Management, Computer Science
Manglore University 1988 — 1991
Bachelor's degree in Business Management, Business Administration and Management, General
Bhawna Malhotra's Convergys Experience September 2011 - March 2014
Job HR & RPO Support at Varite Inc
Industry Staffing and Recruiting
Experience
Varite Inc March 2014 - Present
Convergys September 2011 - March 2014
Convergys September 2011 - April 2013
Serco March 2007 - December 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Outlook, Windows, Teaching, HTML, Program Management, Call Centers, Quality Assurance, Constructive Feedback, Management, Customer Satisfaction, Training, BPO, Vendor Management, Human Resources, Recruiting, Technical Recruiting
Education
Delhi University 1993 — 1997
Bachelor of Commerce (B.Com.), Commerce
Bal Bharati public School
Varite Inc March 2014 - Present
Convergys September 2011 - March 2014
Convergys September 2011 - April 2013
Serco March 2007 - December 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Photoshop, English, Outlook, Windows, Teaching, HTML, Program Management, Call Centers, Quality Assurance, Constructive Feedback, Management, Customer Satisfaction, Training, BPO, Vendor Management, Human Resources, Recruiting, Technical Recruiting
Education
Delhi University 1993 — 1997
Bachelor of Commerce (B.Com.), Commerce
Bal Bharati public School
Joseph Votto's Convergys Experience May 2014 - Present
Job Customer Service Representative at Black Turtle Services
Industry Computer & Network Security
Experience
Black Turtle Services August 2015 - Present
Convergys May 2014 - Present
Walmart March 2012 - January 2013
Sears Holdings Corporation November 2009 - December 2009
Skills
Windows 7, Distribution Center..., Dreamweaver, Comfortable with..., Comfortable with web..., Experienced in visual..., Web Development, Management, HTML, CSS, Network Administration, Security, Troubleshooting, Windows, Computer Hardware, Visio, Access
Education
DeVry University 2009 — 2014
Bachelor, Computer Information Systems, 3.46
Black Turtle Services August 2015 - Present
Convergys May 2014 - Present
Walmart March 2012 - January 2013
Sears Holdings Corporation November 2009 - December 2009
Skills
Windows 7, Distribution Center..., Dreamweaver, Comfortable with..., Comfortable with web..., Experienced in visual..., Web Development, Management, HTML, CSS, Network Administration, Security, Troubleshooting, Windows, Computer Hardware, Visio, Access
Education
DeVry University 2009 — 2014
Bachelor, Computer Information Systems, 3.46
Derek Outwater's Convergys Experience January 2012 - January 2014
Job IT Professional in Central Florida
Industry Information Technology and Services
Experience
Central Florida Teacup Pigs January 2009 - Present
Derek's Computer Repair January 2008 - Present
Raintree Systems, Inc. January 2014 - May 2014
Convergys January 2012 - January 2014
Fast-teks On-Site Computer Services April 2011 - July 2011
Johnson Computer Repair & Services April 2005 - December 2007
Skills
NAS, Storage Area Networks, iSCSI, NFS, Enterprise Storage, SAN, Hardware, Storage, VMware, NetApp, Virtualization, NetApp Filers, VMware ESX, Fibre Channel, vSphere, Disaster Recovery, DNS, Storage Management, Servers, Data Center, Solaris, Windows Server, TCP/IP, Unix, Active Directory, Network Administration, Microsoft Exchange, Switches, System Administration, Linux, Windows 7, Computer Hardware, VMware vSphere
Education
Daytona State College 2007 — 2012
Bachelor of Science (B.S.), Engineering Technology
Central Florida Teacup Pigs January 2009 - Present
Derek's Computer Repair January 2008 - Present
Raintree Systems, Inc. January 2014 - May 2014
Convergys January 2012 - January 2014
Fast-teks On-Site Computer Services April 2011 - July 2011
Johnson Computer Repair & Services April 2005 - December 2007
Skills
NAS, Storage Area Networks, iSCSI, NFS, Enterprise Storage, SAN, Hardware, Storage, VMware, NetApp, Virtualization, NetApp Filers, VMware ESX, Fibre Channel, vSphere, Disaster Recovery, DNS, Storage Management, Servers, Data Center, Solaris, Windows Server, TCP/IP, Unix, Active Directory, Network Administration, Microsoft Exchange, Switches, System Administration, Linux, Windows 7, Computer Hardware, VMware vSphere
Education
Daytona State College 2007 — 2012
Bachelor of Science (B.S.), Engineering Technology
Jaclyn Arellano's Convergys Experience May 2007 - August 2010
Job IT Talent Hunter I capture and engage with the best Information Technology professionals!
Industry Information Technology and Services
Experience
Experis November 2014 - Present
Kforce Inc July 2011 - July 2014
PSG Global Solutions August 2010 - July 2011
Convergys May 2007 - August 2010
De La Salle Alumni Association 2010 - 2010
Skills
Applicant Tracking..., Screening, Recruiting, Talent Acquisition, Technical Recruiting, Staffing Services, Benefits Negotiation, Sourcing, Marketing Research, Contract Recruitment, Internet Recruiting, Screening Resumes, Interviews, Leadership, Management, Teamwork, Temporary Placement
Education
De La Salle University 2005 — 2010
Bachelor of Arts, Psychology
Experis November 2014 - Present
Kforce Inc July 2011 - July 2014
PSG Global Solutions August 2010 - July 2011
Convergys May 2007 - August 2010
De La Salle Alumni Association 2010 - 2010
Skills
Applicant Tracking..., Screening, Recruiting, Talent Acquisition, Technical Recruiting, Staffing Services, Benefits Negotiation, Sourcing, Marketing Research, Contract Recruitment, Internet Recruiting, Screening Resumes, Interviews, Leadership, Management, Teamwork, Temporary Placement
Education
De La Salle University 2005 — 2010
Bachelor of Arts, Psychology
Elizabeth Doan's Convergys Experience August 1998 - December 2000
Job Project Administrator
Industry Information Technology and Services
Experience
Union Bank February 2006 - Present
Motorola March 2001 - February 2006
Convergys August 1998 - December 2000
US Air Force June 1992 - December 1998
Skills
Outlook, Word, Excel, Clarity, Visio, PowerPoint, SharePoint, MS Project, HP Quality Center, MKS Integrity
Education
University of Oklahoma 1999 — 2000
N/A, Psychology
Defense Language Institute 1992 — 1993
N/A, Chinese Mandarine
Tulsa Community College 1990 — 1991
N/A, General Studies
Union Bank February 2006 - Present
Motorola March 2001 - February 2006
Convergys August 1998 - December 2000
US Air Force June 1992 - December 1998
Skills
Outlook, Word, Excel, Clarity, Visio, PowerPoint, SharePoint, MS Project, HP Quality Center, MKS Integrity
Education
University of Oklahoma 1999 — 2000
N/A, Psychology
Defense Language Institute 1992 — 1993
N/A, Chinese Mandarine
Tulsa Community College 1990 — 1991
N/A, General Studies
Courtney Cole's Convergys Experience 2005 - August 2012
Job Information Technology | IT Infrastructure Leader
Industry Information Technology and Services
Experience
Entrust July 2012 - Present
Convergys 2005 - August 2012
HP Enterprise Services 2002 - 2005
Allied Riser 1998 - 2001
Skills
VPN, Cisco Technologies, Network Security, Network Design, Cisco IOS, Juniper, Cisco Routers, SaaS, Catalyst Switches, Wireless Networking, Websense, CiscoWorks, Bluecoat, Cisco Catalyst Switches, Cisco Friewalls, Juniper IDPs, Cisco Wireless..., Cisco APs, VPN Concentrators, Data Center Migration, Technical Leadership, Leadership, Infrastructure..., IT Infrastructure...
Education
UTD 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, International Business Strategy and Transformation
DeVry University-Texas 1996 — 1999
Bachelor of Science (BS), Telecommunications Management
Entrust July 2012 - Present
Convergys 2005 - August 2012
HP Enterprise Services 2002 - 2005
Allied Riser 1998 - 2001
Skills
VPN, Cisco Technologies, Network Security, Network Design, Cisco IOS, Juniper, Cisco Routers, SaaS, Catalyst Switches, Wireless Networking, Websense, CiscoWorks, Bluecoat, Cisco Catalyst Switches, Cisco Friewalls, Juniper IDPs, Cisco Wireless..., Cisco APs, VPN Concentrators, Data Center Migration, Technical Leadership, Leadership, Infrastructure..., IT Infrastructure...
Education
UTD 2013 — 2015
Master of Business Administration (M.B.A.), Business Administration and Management, International Business Strategy and Transformation
DeVry University-Texas 1996 — 1999
Bachelor of Science (BS), Telecommunications Management
James Krisciunas's Convergys Experience October 2009 - April 2010
Job Account Services Agent at Sprint
Industry Telecommunications
Experience
Sprint April 2010 - Present
Convergys October 2009 - April 2010
Aaron's Rents November 2007 - October 2009
Pizza Hut February 2003 - November 2007
Skills
Customer Experience, Call Centers
Education
Daytona State College 2010 — 2011
A.S., Networking Services Technology, anticipated graduation 2011
University of Florida 1997 — 2000
B.A., major in Criminology minor in Sociology
Sprint April 2010 - Present
Convergys October 2009 - April 2010
Aaron's Rents November 2007 - October 2009
Pizza Hut February 2003 - November 2007
Skills
Customer Experience, Call Centers
Education
Daytona State College 2010 — 2011
A.S., Networking Services Technology, anticipated graduation 2011
University of Florida 1997 — 2000
B.A., major in Criminology minor in Sociology
Stephen Toncheff's Convergys Experience 1999 - 2010
Job Operations Supervisor, American Support
Industry Consumer Services
Experience
American Support October 2014 - May 2015
Daytona International Skateway March 2014 - June 2014
Daytona Ice Arena August 2012 - January 2014
Kosmas Group International February 2012 - May 2012
Pro Support LLC November 2010 - January 2011
Convergys 1999 - 2010
The Boulevard Salon November 1998 - March 1999
The Boulevard Salon November 1998 - March 1999
Volusia County Sheriff's Office October 1987 - October 1998
Skills
Customer Service, Call Center, Operations Management, Customer Satisfaction, Problem Solving, Hiring, Data Entry, Customer Relations, Supervisory Skills, Documentation, Excel, Microsoft Office, Team Building, Troubleshooting, Outlook, Word, Continuous Improvement, Administration, Coaching, PowerPoint, Mentoring, Performance Management, Time Management, SLA, Team Leadership, Lotus Notes, Teamwork, Process Improvement, Outsourcing, Team Management, Customer Experience, People Management, Call Centers, Software Documentation, Quality Assurance, Process Scheduler, Management, Inventory Management
Education
Daytona Beach Community College 1982 — 1984
None, Liberal Arts
American Support October 2014 - May 2015
Daytona International Skateway March 2014 - June 2014
Daytona Ice Arena August 2012 - January 2014
Kosmas Group International February 2012 - May 2012
Pro Support LLC November 2010 - January 2011
Convergys 1999 - 2010
The Boulevard Salon November 1998 - March 1999
The Boulevard Salon November 1998 - March 1999
Volusia County Sheriff's Office October 1987 - October 1998
Skills
Customer Service, Call Center, Operations Management, Customer Satisfaction, Problem Solving, Hiring, Data Entry, Customer Relations, Supervisory Skills, Documentation, Excel, Microsoft Office, Team Building, Troubleshooting, Outlook, Word, Continuous Improvement, Administration, Coaching, PowerPoint, Mentoring, Performance Management, Time Management, SLA, Team Leadership, Lotus Notes, Teamwork, Process Improvement, Outsourcing, Team Management, Customer Experience, People Management, Call Centers, Software Documentation, Quality Assurance, Process Scheduler, Management, Inventory Management
Education
Daytona Beach Community College 1982 — 1984
None, Liberal Arts
Convergys Ltd's Convergys Experience February 2011 - April 2011
Job sourcing specialist at convergys
Industry
Experience
Convergys February 2011 - April 2011
Convergys February 2011 - April 2011
Talent Hub Consultancy November 2008 - January 2011
Brand Gain Pvt. Ltd July 2006 - January 2007
Education
CCMT Institute
Diploma, management
Delhi University
b, Professional
ICFAI University
MBA; in Bachelor of Arts, HR; 2007
LevelUniversity /BoardResult
Diploma, Multimedia
NAV HIND SR.SEC. SCHOOL
GRADUATE, ARTS N HUMANITIES
Convergys February 2011 - April 2011
Convergys February 2011 - April 2011
Talent Hub Consultancy November 2008 - January 2011
Brand Gain Pvt. Ltd July 2006 - January 2007
Education
CCMT Institute
Diploma, management
Delhi University
b, Professional
ICFAI University
MBA; in Bachelor of Arts, HR; 2007
LevelUniversity /BoardResult
Diploma, Multimedia
NAV HIND SR.SEC. SCHOOL
GRADUATE, ARTS N HUMANITIES
Kareen Jamillah Belza's Convergys Experience 2006 - 2006
Job Clinical Research Associate at Array BioPharma
Industry Pharmaceuticals
Experience
Array BioPharma October 2014 - Present
Array BioPharma July 2012 - November 2014
Quintiles July 2011 - July 2012
Quintiles July 2011 - April 2012
Aerotek Systems January 2011 - July 2011
Southeastern Kidney Council December 2009 - December 2010
New York Blood Center December 2008 - July 2009
Convergys 2006 - 2006
Johnson & Johnson 2001 - 2001
Skills
Oracle Applications, Medical Terminology, Microsoft Office, Clinical Research, Data Entry, Excel, Word, Research, Quality Assurance, Documentation, Clinical, Outlook, PowerPoint, Customer Service, Problem Solving, Healthcare, Clinical Trials, Process Improvement, Supervisory Skills, English, Microsoft Word, Microsoft Excel, CRO, Pharmaceutical Industry, GCP, Sop, CTMS, SOP
Education
De La Salle University - Health Sciences 1999 — 2005
Doctor of Medicine, Medicine
INTERNSHIPUniversity of Perpetual Help Medical 2005 — 2006
Durham Technical Community College 2010 — 2011
Certificate I, Clinical Trials Research Associate
De La Salle University 1994 — 1998
B.S. Degree, Biology
Array BioPharma October 2014 - Present
Array BioPharma July 2012 - November 2014
Quintiles July 2011 - July 2012
Quintiles July 2011 - April 2012
Aerotek Systems January 2011 - July 2011
Southeastern Kidney Council December 2009 - December 2010
New York Blood Center December 2008 - July 2009
Convergys 2006 - 2006
Johnson & Johnson 2001 - 2001
Skills
Oracle Applications, Medical Terminology, Microsoft Office, Clinical Research, Data Entry, Excel, Word, Research, Quality Assurance, Documentation, Clinical, Outlook, PowerPoint, Customer Service, Problem Solving, Healthcare, Clinical Trials, Process Improvement, Supervisory Skills, English, Microsoft Word, Microsoft Excel, CRO, Pharmaceutical Industry, GCP, Sop, CTMS, SOP
Education
De La Salle University - Health Sciences 1999 — 2005
Doctor of Medicine, Medicine
INTERNSHIPUniversity of Perpetual Help Medical 2005 — 2006
Durham Technical Community College 2010 — 2011
Certificate I, Clinical Trials Research Associate
De La Salle University 1994 — 1998
B.S. Degree, Biology
Ritika Nanda's Convergys Experience March 2003 - April 2009
Job Recruiting Coordinator at Tweak Solutions Inc.
Industry Information Technology and Services
Experience
RAMAK IT Solutions December 2012 - Present
RAMAK IT Solutions December 2012 - Present
RAMAK IT Solutions December 2012 - Present
Convergys March 2003 - April 2009
Skills
IT Recruitment, Contract Recruitment, Workforce Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, HTML
Education
Delhi University 1997 — 2000
Bachelor of Arts (B.A.)
RAMAK IT Solutions December 2012 - Present
RAMAK IT Solutions December 2012 - Present
RAMAK IT Solutions December 2012 - Present
Convergys March 2003 - April 2009
Skills
IT Recruitment, Contract Recruitment, Workforce Management, Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, English, Windows, Research, Outlook, HTML
Education
Delhi University 1997 — 2000
Bachelor of Arts (B.A.)
Michael Vladika's Convergys Experience February 1998 - April 2000
Job Network Support Specialist at TelNetworks USA
Industry Nonprofit Organization Management
Experience
Tel-Networks USA, LLC March 2014 - March 2015
Workforce Central Florida April 2000 - February 2014
Convergys February 1998 - April 2000
Skills
Team Building, Customer Service, Software Documentation, CSS, Program Management, Visio, Leadership, Project Management, SharePoint, Dreamweaver, Windows 7, Citrix, Cloud Computing, IP Phones, Computer Network..., Technical Support, Microsoft Technologies, Troubleshooting, Cisco Technologies, Access, Windows, Networking
Education
Daytona Beach Community College 1992 — 1994
Tel-Networks USA, LLC March 2014 - March 2015
Workforce Central Florida April 2000 - February 2014
Convergys February 1998 - April 2000
Skills
Team Building, Customer Service, Software Documentation, CSS, Program Management, Visio, Leadership, Project Management, SharePoint, Dreamweaver, Windows 7, Citrix, Cloud Computing, IP Phones, Computer Network..., Technical Support, Microsoft Technologies, Troubleshooting, Cisco Technologies, Access, Windows, Networking
Education
Daytona Beach Community College 1992 — 1994
Jessica coles's Convergys Experience September 2006 - February 2007
Job Call Center Agent at Callgevity
Industry Telecommunications
Experience
Callgevity January 2013 - Present
verity concepts November 2010 - January 2013
RadioShack June 2009 - July 2010
Convergys September 2006 - February 2007
Skills
Self-motivated..., High Pressure Situations, High Pressure..., Multi-tasking..., Task-oriented, People-oriented, Organization, Telephone Skills, Microsoft Office
Education
De Anza College 2008 — 2010
none, Child Development
canyon view high school 2004 — 2006
GED, GED
Callgevity January 2013 - Present
verity concepts November 2010 - January 2013
RadioShack June 2009 - July 2010
Convergys September 2006 - February 2007
Skills
Self-motivated..., High Pressure Situations, High Pressure..., Multi-tasking..., Task-oriented, People-oriented, Organization, Telephone Skills, Microsoft Office
Education
De Anza College 2008 — 2010
none, Child Development
canyon view high school 2004 — 2006
GED, GED
Ashley Roland's Convergys Experience September 2010 - January 2011
Job Kaiser Permanente Enterprise Client Service/End User Support Intern
Industry Information Technology and Services
Experience
Kaiser Permanente January 2014 - Present
N.E.W. Customer Service Companies, Inc 2012 - 2013
Convergys September 2010 - January 2011
Skills
Technical Support, BMC Remedy, Team Leadership, Troubleshooting, Lotus Notes, Microsoft Office, iOS, Customer Experience, HTML, Call Centers, Customer Satisfaction, Customer Service, Customer Retention, Telephone Skills, Customer Support, Data Entry, Outlook, Phone Etiquette, Sales, Training, Contact Centers, Team Building, 10 Key
Education
Year Up Atlanta 2013 — 2014
Information Technology
DeVry University-Georgia 2009 — 2011
Business Administration
Valdosta State University 2006 — 2010
Mathematics
Kaiser Permanente January 2014 - Present
N.E.W. Customer Service Companies, Inc 2012 - 2013
Convergys September 2010 - January 2011
Skills
Technical Support, BMC Remedy, Team Leadership, Troubleshooting, Lotus Notes, Microsoft Office, iOS, Customer Experience, HTML, Call Centers, Customer Satisfaction, Customer Service, Customer Retention, Telephone Skills, Customer Support, Data Entry, Outlook, Phone Etiquette, Sales, Training, Contact Centers, Team Building, 10 Key
Education
Year Up Atlanta 2013 — 2014
Information Technology
DeVry University-Georgia 2009 — 2011
Business Administration
Valdosta State University 2006 — 2010
Mathematics
Jennifer Piko's Convergys Experience July 2008 - Present
Job Call center qualit assurance manager
Industry Outsourcing/Offshoring
Experience
Convergys July 2008 - Present
Nations Lending November 2006 - July 2008
First American Title March 2004 - August 2006
US Army March 1997 - September 2004
Skills
Proficient Typing Skills, Close Attention to..., Great communications..., Work in A Fast Paced...
Education
Defense Language Institute 1998 — 1998
Language Certificate, Spanish
Convergys July 2008 - Present
Nations Lending November 2006 - July 2008
First American Title March 2004 - August 2006
US Army March 1997 - September 2004
Skills
Proficient Typing Skills, Close Attention to..., Great communications..., Work in A Fast Paced...
Education
Defense Language Institute 1998 — 1998
Language Certificate, Spanish
Troy Channell's Convergys Experience October 2000 - September 2001
Job IT Systems Engineer at Everbank
Industry Information Technology and Services
Experience
Everbank June 2009 - Present
Lender Processing Services, Inc. (LPS) December 2008 - May 2009
PBS&J International Inc March 2007 - June 2008
MSC Industrial Supply November 2005 - February 2007
Source One Medical November 2004 - November 2005
Networking Magic September 2001 - February 2004
Convergys October 2000 - September 2001
Skills
Technical Support, Active Directory, Disaster Recovery, Windows Server, Citrix, Hardware, Troubleshooting, Software Installation, Help Desk Support, VPN, Computer Hardware, Networking, Security, Servers, Vendor Management, Data Center
Education
Daytona Beach Community College
Everbank June 2009 - Present
Lender Processing Services, Inc. (LPS) December 2008 - May 2009
PBS&J International Inc March 2007 - June 2008
MSC Industrial Supply November 2005 - February 2007
Source One Medical November 2004 - November 2005
Networking Magic September 2001 - February 2004
Convergys October 2000 - September 2001
Skills
Technical Support, Active Directory, Disaster Recovery, Windows Server, Citrix, Hardware, Troubleshooting, Software Installation, Help Desk Support, VPN, Computer Hardware, Networking, Security, Servers, Vendor Management, Data Center
Education
Daytona Beach Community College
jasmine patterson's Convergys Experience 2008 - 2009
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Convergys 2008 - 2009
Education
Delta College 2012 — 2012
Education and Training Connection 2012 — 2012
Convergys 2008 - 2009
Education
Delta College 2012 — 2012
Education and Training Connection 2012 — 2012
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT