Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
Convergys List of Employees There's an exhaustive list of past and present employees! Get comprehensive information on the number of employees at Convergys. You can filter them based on skills, years of employment, job, education, department, and prior employment.
Convergys Salaries. You can even request information on how much does Convergys pay if you want to. Learn about salaries, pros and cons of working for Convergys directly from the past employees.
Find People by Employers You can rekindle an old relationship, reconnect with a long-lost friend, former boss, business acquaintance who might be useful in your new line of work. With our employee database, the possibilities are endless. All you have to do is type in a couple of keywords and we'll bring you the exact information you wanted!
10,446 Convergys employees in database. Find out everything there's to know about Convergys employees. We offer you a great deal of unbiased information from the internal database, personal records, and many other details that might be of interest to you.
Convergys Employees
Employee
Years
Job
Industry
josie martin josie martin's Convergys Experience March 2011 - December 2013
Job Technical Support at Connextions
Industry Outsourcing/Offshoring
Experience
Convergys March 2011 - December 2013
Connextions March 2010 - March 2011
US Support Company 2006 - 2007
Education
Seminole State College of Florida 2013 — 2017
Bachelor of Business Administration (B.B.A.), Accounting
ITT-Technical Institute 2008 — 2010
Computer Networking Systems, Networking
Convergys March 2011 - December 2013
Connextions March 2010 - March 2011
US Support Company 2006 - 2007
Education
Seminole State College of Florida 2013 — 2017
Bachelor of Business Administration (B.B.A.), Accounting
ITT-Technical Institute 2008 — 2010
Computer Networking Systems, Networking
Nathalie Ray Nathalie Ray's Convergys Experience March 2006 - March 2007
Job Administrative Assistant at Central Valley Business Journal
Industry Newspapers
Experience
Central Valley Business Journal January 2011 - July 2012
Central Valley Business Journal March 2011 - October 2011
Central Valley Business Journal January 2011 - May 2011
Family Dollar March 2008 - October 2009
Family Dollar September 2008 - March 2009
Convergys March 2006 - March 2007
Skills
Social Media, Microsoft Office, Customer Service, Event Planning, Social Networking, Copy Editing, Journalism, Event Management, Press Releases, Newspaper, Social Media Marketing, Newspapers, Photoshop, Management, Editorial, Digital Photography, Microsoft Word, PowerPoint, Facebook, Video Editing, Creative Writing, Fundraising, WordPress, Online Marketing, Sales, Advertising, Photography, AP Style, Marketing, Marketing Communications, Newsletters, Editing, Community Outreach, Video Production, Graphic Design, Online Advertising, Publishing, Copywriting, Digital Media, Adobe Creative Suite, Content Management, Email Marketing, Multimedia
Education
Sonoma State University 2006 — 2007
Psychology, Behavioral Science, General Ed
Tokay High School 2002 — 2006
Tokay High School
Diploma; Graduated; CA
Central Valley Business Journal January 2011 - July 2012
Central Valley Business Journal March 2011 - October 2011
Central Valley Business Journal January 2011 - May 2011
Family Dollar March 2008 - October 2009
Family Dollar September 2008 - March 2009
Convergys March 2006 - March 2007
Skills
Social Media, Microsoft Office, Customer Service, Event Planning, Social Networking, Copy Editing, Journalism, Event Management, Press Releases, Newspaper, Social Media Marketing, Newspapers, Photoshop, Management, Editorial, Digital Photography, Microsoft Word, PowerPoint, Facebook, Video Editing, Creative Writing, Fundraising, WordPress, Online Marketing, Sales, Advertising, Photography, AP Style, Marketing, Marketing Communications, Newsletters, Editing, Community Outreach, Video Production, Graphic Design, Online Advertising, Publishing, Copywriting, Digital Media, Adobe Creative Suite, Content Management, Email Marketing, Multimedia
Education
Sonoma State University 2006 — 2007
Psychology, Behavioral Science, General Ed
Tokay High School 2002 — 2006
Tokay High School
Diploma; Graduated; CA
Arthur Romano Arthur Romano's Convergys Experience May 2000 - September 2001
Job Lead Specialist Independent Contractor
Industry Information Technology and Services
Experience
Independent Contractor July 2011 - Present
Independent IT Client Technicians June 2011 - Present
Owner Operator January 2002 - July 2012
Convergys May 2000 - September 2001
Skills
Data Analysis, Project Management, Business Analysis, Lead Generation, Market Analysis, Emerging Markets, Account Management, Statistics, Training, Teamwork, Operating Systems, Help Desk Support, Hardware, Windows 7, VoIP, Vendor Management, Networking, Troubleshooting
Education
Indian River State College 1993 — 1996
AS, Health Information Technology
Seton Hall University 1973 — 1978
BS Marketing and Management, Sales and Promotions
Independent Contractor July 2011 - Present
Independent IT Client Technicians June 2011 - Present
Owner Operator January 2002 - July 2012
Convergys May 2000 - September 2001
Skills
Data Analysis, Project Management, Business Analysis, Lead Generation, Market Analysis, Emerging Markets, Account Management, Statistics, Training, Teamwork, Operating Systems, Help Desk Support, Hardware, Windows 7, VoIP, Vendor Management, Networking, Troubleshooting
Education
Indian River State College 1993 — 1996
AS, Health Information Technology
Seton Hall University 1973 — 1978
BS Marketing and Management, Sales and Promotions
Christine Partlow Christine Partlow's Convergys Experience 2004 - 2005
Job Executive Assistant at Symantec
Industry Computer Software
Experience
Symantec 2014 - Present
Symantec 2011 - 2014
Symantec 2008 - 2010
Symantec May 2006 - July 2008
Pelloni Development Corporation 2005 - 2006
Convergys 2004 - 2005
Davita Laboratories 2002 - 2004
Skills
Office Administration, Microsoft Word, PowerPoint, Spreadsheets, Leadership, Confidentiality, Time Management, Calendaring, Creative Writing, Technical Writing, Editing, Proofreading, Concur, Online Research, Mentoring, Team Building
Education
Seminole State College of Florida 1989 — 1991
Associates Degree, General Studies
Symantec 2014 - Present
Symantec 2011 - 2014
Symantec 2008 - 2010
Symantec May 2006 - July 2008
Pelloni Development Corporation 2005 - 2006
Convergys 2004 - 2005
Davita Laboratories 2002 - 2004
Skills
Office Administration, Microsoft Word, PowerPoint, Spreadsheets, Leadership, Confidentiality, Time Management, Calendaring, Creative Writing, Technical Writing, Editing, Proofreading, Concur, Online Research, Mentoring, Team Building
Education
Seminole State College of Florida 1989 — 1991
Associates Degree, General Studies
Lynn Serrao's Convergys Experience August 2010 - March 2012
Job Administrator
Industry Management Consulting
Experience
Medvoice May 2013 - December 2013
IBM March 2012 - March 2013
Convergys August 2010 - March 2012
Accenture June 2008 - January 2010
Skills
Performance Management, Microsoft SQL Server, BPO, Service Delivery, Team Management, Quality Assurance, System Administration, Training
Education
Sikkim Manipal University of Health, Medical and Technological Sciences 2010 — 2012
Master of Science (MSc), Information Technology
Kristu Jayanti College -Bangalore 2004 — 2007
BCA, Computers
Medvoice May 2013 - December 2013
IBM March 2012 - March 2013
Convergys August 2010 - March 2012
Accenture June 2008 - January 2010
Skills
Performance Management, Microsoft SQL Server, BPO, Service Delivery, Team Management, Quality Assurance, System Administration, Training
Education
Sikkim Manipal University of Health, Medical and Technological Sciences 2010 — 2012
Master of Science (MSc), Information Technology
Kristu Jayanti College -Bangalore 2004 — 2007
BCA, Computers
Michael Raulerson Michael Raulerson's Convergys Experience December 2001 - June 2003
Job Embedded Software Engineer at Lockheed Martin Aeronautics Company
Industry Computer Software
Experience
Lockheed Martin July 2015 - Present
NCR Corporation October 2013 - April 2015
Lockheed Martin May 2011 - October 2013
University of Texas at Arlington September 2010 - December 2010
Cyanna Education Services December 2008 - April 2009
TechSkills May 2007 - December 2008
GameStop June 2004 - June 2007
Spherion August 2003 - June 2004
Convergys December 2001 - June 2003
Walgreens June 1999 - December 2001
Skills
Software Engineering, Debugging, C++, C#, Java Enterprise Edition, JavaSE, Web Development, AJAX, JavaScript, jQuery, jQuery UI, CSS, HTML, XML, Software Documentation, Oracle SQL Developer, Microsoft SQL Server, Dojo, Agile Methodologies, Visual Studio, Databases, Linux, C, SQL, MySQL
Education
The University of Texas at Arlington
Bachelor of Science (BS), Computer Science, 3.02
Seminole Community College 1999 — 2003
Associate of Science (AS), General Studies, 3.68
Lockheed Martin July 2015 - Present
NCR Corporation October 2013 - April 2015
Lockheed Martin May 2011 - October 2013
University of Texas at Arlington September 2010 - December 2010
Cyanna Education Services December 2008 - April 2009
TechSkills May 2007 - December 2008
GameStop June 2004 - June 2007
Spherion August 2003 - June 2004
Convergys December 2001 - June 2003
Walgreens June 1999 - December 2001
Skills
Software Engineering, Debugging, C++, C#, Java Enterprise Edition, JavaSE, Web Development, AJAX, JavaScript, jQuery, jQuery UI, CSS, HTML, XML, Software Documentation, Oracle SQL Developer, Microsoft SQL Server, Dojo, Agile Methodologies, Visual Studio, Databases, Linux, C, SQL, MySQL
Education
The University of Texas at Arlington
Bachelor of Science (BS), Computer Science, 3.02
Seminole Community College 1999 — 2003
Associate of Science (AS), General Studies, 3.68
Cesar Martin De La Fuente's Convergys Experience March 2013 - August 2014
Job Data Protection Technical Advisor at Blueprint Consulting Services
Industry Information Technology and Services
Experience
Blueprint Consulting Services July 2015 - Present
Bright House Networks August 2014 - May 2015
Convergys March 2013 - August 2014
IT consultant Self Employed September 2005 - February 2014
Connextions 2012 - 2013
Digital Risk October 2011 - October 2012
Orion Cyber Cafe September 2005 - July 2012
Skills
Computer Repair, Computer Technology, Information Technology, Customer Service, Management, Troubleshooting, Windows 7, Technical Support, Windows XP, Networking, Microsoft Exchange, Hardware, Software Installation, Network Administration, Operating Systems, IT Service Management, Program Management, Windows Vista, Data Analysis, iOS, Microsoft Office, Time Management, System Administration, Computer Hardware, Security, Help Desk Support, IT Management, Vendor Management, Laptops, Microsoft Excel, Windows, Access, Desktop Computers, VMware, IT Operations, Process Improvement, Network Security, Computer Maintenance
Education
Seminole Community College 2010 — 2014
Lake Brantley Highschool 2004 — 2008
Highschool Degree
Blueprint Consulting Services July 2015 - Present
Bright House Networks August 2014 - May 2015
Convergys March 2013 - August 2014
IT consultant Self Employed September 2005 - February 2014
Connextions 2012 - 2013
Digital Risk October 2011 - October 2012
Orion Cyber Cafe September 2005 - July 2012
Skills
Computer Repair, Computer Technology, Information Technology, Customer Service, Management, Troubleshooting, Windows 7, Technical Support, Windows XP, Networking, Microsoft Exchange, Hardware, Software Installation, Network Administration, Operating Systems, IT Service Management, Program Management, Windows Vista, Data Analysis, iOS, Microsoft Office, Time Management, System Administration, Computer Hardware, Security, Help Desk Support, IT Management, Vendor Management, Laptops, Microsoft Excel, Windows, Access, Desktop Computers, VMware, IT Operations, Process Improvement, Network Security, Computer Maintenance
Education
Seminole Community College 2010 — 2014
Lake Brantley Highschool 2004 — 2008
Highschool Degree
Mary Kynaston's Convergys Experience August 2010 - January 2012
Job Academic Advisor
Industry Marketing and Advertising
Experience
Careerstep June 2014 - Present
Dentalmarketing.net July 2013 - February 2014
Convergys August 2010 - January 2012
America First Credit Union August 2006 - August 2008
Skills
Customer Service, Sales, Customer Satisfaction, Account Management, Management, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Logistics, Inventory Management, Marketing, Direct Mail, Salesforce.com, Leadership, Marketing Strategy, Sales Management, Team Building
Education
Southern Utah University 2010 — 2012
Snow College 2008 — 2010
Associate of Science (A.S.), Communication
Careerstep June 2014 - Present
Dentalmarketing.net July 2013 - February 2014
Convergys August 2010 - January 2012
America First Credit Union August 2006 - August 2008
Skills
Customer Service, Sales, Customer Satisfaction, Account Management, Management, Microsoft Word, Microsoft Office, Microsoft Excel, PowerPoint, Logistics, Inventory Management, Marketing, Direct Mail, Salesforce.com, Leadership, Marketing Strategy, Sales Management, Team Building
Education
Southern Utah University 2010 — 2012
Snow College 2008 — 2010
Associate of Science (A.S.), Communication
Brendan Sanford Brendan Sanford's Convergys Experience November 2008 - February 2013
Job Realtor at Century 21
Industry Real Estate
Experience
CENTURY 21 Professional Group Inc. July 2014 - Present
Metro City Realty December 2012 - August 2013
Convergys November 2008 - February 2013
Skills
Negotiation, Residential Homes, Real Estate Transactions, Selling, New Home Sales, Public Speaking, First Time Home Buyers, Customer Service, Strategic Planning, Sales, Luxury, Lease to Purchase
Education
Certified Credit Counselor 2013 — 2013
Real Estate, A+
Seminole State College of Florida
Associate of Arts (A.A.), Business/Managerial Economics
University of Central Florida
Bachelor's degree, Business Marketing
CENTURY 21 Professional Group Inc. July 2014 - Present
Metro City Realty December 2012 - August 2013
Convergys November 2008 - February 2013
Skills
Negotiation, Residential Homes, Real Estate Transactions, Selling, New Home Sales, Public Speaking, First Time Home Buyers, Customer Service, Strategic Planning, Sales, Luxury, Lease to Purchase
Education
Certified Credit Counselor 2013 — 2013
Real Estate, A+
Seminole State College of Florida
Associate of Arts (A.A.), Business/Managerial Economics
University of Central Florida
Bachelor's degree, Business Marketing
Alicia Hockaday's Convergys Experience February 2012 - Present
Job Agent at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 2012 - Present
Skills
Call Center, Customer Service, Coaching, Training
Education
University of North Carolina at Chapel Hill
Doctor of Education (Ed. D.), Higher Education: Specializing in Curriculum and Teaching
Shaw University 2010 — 2013
M.S., M.R.E.: Religious Education, A+
Shaw University 2006 — 2010
B.A. Arts, Religion/Philosophy and Business Management
Convergys February 2012 - Present
Skills
Call Center, Customer Service, Coaching, Training
Education
University of North Carolina at Chapel Hill
Doctor of Education (Ed. D.), Higher Education: Specializing in Curriculum and Teaching
Shaw University 2010 — 2013
M.S., M.R.E.: Religious Education, A+
Shaw University 2006 — 2010
B.A. Arts, Religion/Philosophy and Business Management
Daniel Edlow Daniel Edlow's Convergys Experience February 2003 - April 2004
Job Customer Account Executive at Comcast Cable
Industry Information Technology and Services
Experience
AAA April 2013 - Present
Comcast Communications January 2011 - Present
Comcast Cable January 2011 - January 2014
Connections INC March 2007 - September 2011
AOL February 2005 - October 2005
SPHERION temp service July 2004 - March 2005
Convergys February 2003 - April 2004
WIRING TECHNOLOGIES ALTAMONTE SPRINGS January 2000 - September 2001
Custom Cable June 1999 - June 2000
Education
Seminole State College of Florida
M.C.S.E.) A.S. Degree, Network Technologies
AAA April 2013 - Present
Comcast Communications January 2011 - Present
Comcast Cable January 2011 - January 2014
Connections INC March 2007 - September 2011
AOL February 2005 - October 2005
SPHERION temp service July 2004 - March 2005
Convergys February 2003 - April 2004
WIRING TECHNOLOGIES ALTAMONTE SPRINGS January 2000 - September 2001
Custom Cable June 1999 - June 2000
Education
Seminole State College of Florida
M.C.S.E.) A.S. Degree, Network Technologies
Andrew Ashurst Andrew Ashurst's Convergys Experience August 2006 - May 2011
Job Utah Valley University Junior
Industry Accounting
Experience
Western Clay July 2011 - December 2014
Convergys August 2006 - May 2011
Skills
Accounting, Microsoft Excel, QuickBooks, Microsoft Office, Customer Service, Management
Education
Utah Valley University 2015 — 2017
Bachelor's degree, Accounting
Snow College 2012 — 2014
Associate of Science (A.S.), Accounting, 3.5 GPA
Western Clay July 2011 - December 2014
Convergys August 2006 - May 2011
Skills
Accounting, Microsoft Excel, QuickBooks, Microsoft Office, Customer Service, Management
Education
Utah Valley University 2015 — 2017
Bachelor's degree, Accounting
Snow College 2012 — 2014
Associate of Science (A.S.), Accounting, 3.5 GPA
Ralitsa Hadzhieva Ralitsa Hadzhieva's Convergys Experience March 2014 - Present
Job Office 365 Support Engineer at Convergys
Industry Information Technology and Services
Experience
Convergys March 2014 - Present
Stream Global Services December 2012 - March 2014
Adecco Group November 2011 - December 2012
Bulgarian Diplomatic Institute September 2011 - September 2011
Skills
International Relations, Technical Support, English, German, Customer Oriented, Team Spirit, Highly motivated..., Foreign Policy, Politics, Policy Analysis, Public Policy, Spanish, Economics, Political Science, International..., French, Diplomacy, International Security, Intercultural..., Research, Human Rights, International Political..., European Union, XP, Analysis, Windows XP, Call Centers, BPO, Incident Handling, Policy, Customer Service, Service Delivery, Training, Team Leadership, Troubleshooting, Management, Microsoft Office, Customer Satisfaction, Windows, Teamwork, System Administration, Team Management
Education
Sofia University St. Kliment Ohridski 2009 — 2013
Bachelor, International Affairs
German Language High School 'Geothe' 2004 — 2009
Convergys March 2014 - Present
Stream Global Services December 2012 - March 2014
Adecco Group November 2011 - December 2012
Bulgarian Diplomatic Institute September 2011 - September 2011
Skills
International Relations, Technical Support, English, German, Customer Oriented, Team Spirit, Highly motivated..., Foreign Policy, Politics, Policy Analysis, Public Policy, Spanish, Economics, Political Science, International..., French, Diplomacy, International Security, Intercultural..., Research, Human Rights, International Political..., European Union, XP, Analysis, Windows XP, Call Centers, BPO, Incident Handling, Policy, Customer Service, Service Delivery, Training, Team Leadership, Troubleshooting, Management, Microsoft Office, Customer Satisfaction, Windows, Teamwork, System Administration, Team Management
Education
Sofia University St. Kliment Ohridski 2009 — 2013
Bachelor, International Affairs
German Language High School 'Geothe' 2004 — 2009
Jim Bob Pipes Jim Bob Pipes's Convergys Experience September 1999 - December 1999
Job IT Pro and Entrepreneur
Industry Internet
Experience
Depot6 Web Development February 2005 - Present
Mid Utah Radio January 2009 - Present
Snow College February 2011 - November 2011
Feature Films for Families January 2000 - January 2005
Convergys September 1999 - December 1999
Sun Valley Resort June 1999 - August 1999
Skills
Web Development, Ruby on Rails, PHP, HTML, Ruby, HTML 5, CSS, Windows, Web Applications, Network Security, Linux, JavaScript, Troubleshooting, Online Marketing, jQuery, Databases, Network Administration, XML, SEO, Windows 7, Git, Adobe Creative Suite, Microsoft Office, System Administration, Social Networking, Visual Studio, SQL, Photoshop, Video, Server Administration, Microsoft SQL Server, Sinatra, Wordpress, MySQL, E-commerce, Wireless Networking, Public Speaking, OS X, AJAX, Scripting, Web Analytics, Apache, IIS, Bash, Entrepreneurship, Technical Writing, Social Media Marketing, Mac OS X, IP Networking, Antivirus
Education
Utah State University 2000 — 2006
BS, Information Systems, Computer Science, E-commerce
Snow College 1996 — 1997
General Studies
Depot6 Web Development February 2005 - Present
Mid Utah Radio January 2009 - Present
Snow College February 2011 - November 2011
Feature Films for Families January 2000 - January 2005
Convergys September 1999 - December 1999
Sun Valley Resort June 1999 - August 1999
Skills
Web Development, Ruby on Rails, PHP, HTML, Ruby, HTML 5, CSS, Windows, Web Applications, Network Security, Linux, JavaScript, Troubleshooting, Online Marketing, jQuery, Databases, Network Administration, XML, SEO, Windows 7, Git, Adobe Creative Suite, Microsoft Office, System Administration, Social Networking, Visual Studio, SQL, Photoshop, Video, Server Administration, Microsoft SQL Server, Sinatra, Wordpress, MySQL, E-commerce, Wireless Networking, Public Speaking, OS X, AJAX, Scripting, Web Analytics, Apache, IIS, Bash, Entrepreneurship, Technical Writing, Social Media Marketing, Mac OS X, IP Networking, Antivirus
Education
Utah State University 2000 — 2006
BS, Information Systems, Computer Science, E-commerce
Snow College 1996 — 1997
General Studies
Thane Thalman Thane Thalman's Convergys Experience 1991 - 1998
Job Financial Advisor at Edward Jones
Industry Financial Services
Experience
Edward Jones May 1999 - Present
Mattel Toys 1998 - 1999
Convergys 1991 - 1998
Skills
401k Rollovers, IRAs, Retirement Planning, Retirement, 401k, Fixed Annuities, Mutual Funds, Series 7, Term Life Insurance, Wealth Management, Asset Allocation, Investment Strategies, Investments, Financial Services
Education
University of Phoenix 1992 — 1994
MBA
Weber State University 1989 — 1992
Sales & Service Technology
Snow College 1984 — 1988
Associate's degree
Edward Jones May 1999 - Present
Mattel Toys 1998 - 1999
Convergys 1991 - 1998
Skills
401k Rollovers, IRAs, Retirement Planning, Retirement, 401k, Fixed Annuities, Mutual Funds, Series 7, Term Life Insurance, Wealth Management, Asset Allocation, Investment Strategies, Investments, Financial Services
Education
University of Phoenix 1992 — 1994
MBA
Weber State University 1989 — 1992
Sales & Service Technology
Snow College 1984 — 1988
Associate's degree
Rochelle Posser Rochelle Posser's Convergys Experience September 2009 - May 2011
Job Experienced in Logistics, Customer Service, Office, and Operations Management
Industry Logistics and Supply Chain
Experience
Annie's Euro American Bakery January 2013 - Present
Sheraton Lake Buena Vista Resort May 2012 - January 2013
HigherLife Publishing and Marketing May 2011 - May 2012
Convergys September 2009 - May 2011
Sunset Networks February 2007 - August 2008
Skills
Microsoft Office, Salesforce.com, Dreamweaver, Photoshop, Social Media Marketing, Social Media, InDesign, WordPress, Management, Customer Service, Marketing
Education
Seminole Community College 2010 — 2014
English Language Arts and Literature, Undergrad
Crooms Academy of Information Technology 2005 — 2009
HS Diploma, Information Technology (Web Development, Graphic Design)
Annie's Euro American Bakery January 2013 - Present
Sheraton Lake Buena Vista Resort May 2012 - January 2013
HigherLife Publishing and Marketing May 2011 - May 2012
Convergys September 2009 - May 2011
Sunset Networks February 2007 - August 2008
Skills
Microsoft Office, Salesforce.com, Dreamweaver, Photoshop, Social Media Marketing, Social Media, InDesign, WordPress, Management, Customer Service, Marketing
Education
Seminole Community College 2010 — 2014
English Language Arts and Literature, Undergrad
Crooms Academy of Information Technology 2005 — 2009
HS Diploma, Information Technology (Web Development, Graphic Design)
Nikoleta Savova's Convergys Experience March 2015 - Present
Job Microsoft engineer with Italian
Industry Outsourcing/Offshoring
Experience
Convergys March 2015 - Present
C3i Europe July 2014 - March 2015
Sutherland Global Services April 2012 - July 2014
NIKDIM Ltd. October 2011 - April 2012
Skills
Quality Assurance, Customer Service, Call Centers, Process Improvement, Training, Soft Skills, Teamwork, Cross-cultural...
Education
Sofia University St. Kliment Ohridski 2007 — 2011
Bachelor's Degree, Regional development and management
Romance Languages Secondary School “Georgi Rakovski 2002 — 2007
High School, Italian Language and Literature; English
Convergys March 2015 - Present
C3i Europe July 2014 - March 2015
Sutherland Global Services April 2012 - July 2014
NIKDIM Ltd. October 2011 - April 2012
Skills
Quality Assurance, Customer Service, Call Centers, Process Improvement, Training, Soft Skills, Teamwork, Cross-cultural...
Education
Sofia University St. Kliment Ohridski 2007 — 2011
Bachelor's Degree, Regional development and management
Romance Languages Secondary School “Georgi Rakovski 2002 — 2007
High School, Italian Language and Literature; English
Ashley Heller Ashley Heller's Convergys Experience August 2003 - March 2004
Job Business Sales Account Manager
Industry Marketing and Advertising
Experience
Sprint May 2013 - July 2015
TelAffects September 2010 - April 2013
ShopRunner September 2011 - November 2012
Quill June 2008 - May 2010
PRC, LLC August 2005 - June 2008
Convergys August 2003 - March 2004
Dance Revolution June 2001 - November 2003
Skills
Lead Generation, Sales, Business Development, B2B, Marketing, Cold Calling, Account Management, Sales Process, Salesforce.com, New Business Development, Selling, Customer Service, Customer Satisfaction, Training
Education
University of Central Florida
Bachelor’s Degree, Elementary Education and Teaching
Seminole Community College 2009 — 2012
Associate of Arts
Sprint May 2013 - July 2015
TelAffects September 2010 - April 2013
ShopRunner September 2011 - November 2012
Quill June 2008 - May 2010
PRC, LLC August 2005 - June 2008
Convergys August 2003 - March 2004
Dance Revolution June 2001 - November 2003
Skills
Lead Generation, Sales, Business Development, B2B, Marketing, Cold Calling, Account Management, Sales Process, Salesforce.com, New Business Development, Selling, Customer Service, Customer Satisfaction, Training
Education
University of Central Florida
Bachelor’s Degree, Elementary Education and Teaching
Seminole Community College 2009 — 2012
Associate of Arts
Audri Meador Audri Meador's Convergys Experience January 2003 - December 2003
Job Project Administrator at Kleinfelder
Industry Civil Engineering
Experience
Kleinfelder June 2015 - Present
Kleinfelder May 2006 - June 2015
Kleinfelder June 2005 - May 2006
Mountain West Center January 2004 - September 2004
Convergys January 2003 - December 2003
Pal-Tech, Inc January 2002 - December 2002
Skills
Accounts Payable, Accounts Receivable, Invoicing, Contract Management, Microsoft Excel, Office Administration, Office Management, Budgets, Accounting, Customer Service, Editing, Human Resources, Leadership, Management, Microsoft Word, Finance, Microsoft Office, Project Management
Education
Utah State University - Jon M. Huntsman School of Business 2003 — 2006
Bachelor of Science, Business Managment; Emphasis in Finance and Human Resource Management
Snow College 1999 — 2001
Associate of Science, Business Administration
Kleinfelder June 2015 - Present
Kleinfelder May 2006 - June 2015
Kleinfelder June 2005 - May 2006
Mountain West Center January 2004 - September 2004
Convergys January 2003 - December 2003
Pal-Tech, Inc January 2002 - December 2002
Skills
Accounts Payable, Accounts Receivable, Invoicing, Contract Management, Microsoft Excel, Office Administration, Office Management, Budgets, Accounting, Customer Service, Editing, Human Resources, Leadership, Management, Microsoft Word, Finance, Microsoft Office, Project Management
Education
Utah State University - Jon M. Huntsman School of Business 2003 — 2006
Bachelor of Science, Business Managment; Emphasis in Finance and Human Resource Management
Snow College 1999 — 2001
Associate of Science, Business Administration
Eva Grammer Eva Grammer's Convergys Experience March 2008 - April 2011
Job Seeking parttime (20 or less hours per week)
Industry Insurance
Experience
Gold Bond Inc. April 2011 - August 2011
Convergys March 2008 - April 2011
Kelly Services May 2007 - March 2008
varied January 2000 - May 2007
Skills
Troubleshooting, Customer Service, Windows 7, Lotus Notes, Outlook, Typing, Data Entry, General Office Skills, Microsoft Office, Administrative..., Employee Relations, Training, Sales, Access, Public Speaking, Call Center, Process Improvement, Software Documentation, Microsoft Excel, Call Centers, Event Planning, Recruiting, Event Management, Invoicing, Spreadsheets, Computer Hardware
Education
Chattanooga State Technical Community College 2005 — 2006
A.S., human services
University of West Georgia 1984 — 1985
Shorter University 1983 — 1984
Gold Bond Inc. April 2011 - August 2011
Convergys March 2008 - April 2011
Kelly Services May 2007 - March 2008
varied January 2000 - May 2007
Skills
Troubleshooting, Customer Service, Windows 7, Lotus Notes, Outlook, Typing, Data Entry, General Office Skills, Microsoft Office, Administrative..., Employee Relations, Training, Sales, Access, Public Speaking, Call Center, Process Improvement, Software Documentation, Microsoft Excel, Call Centers, Event Planning, Recruiting, Event Management, Invoicing, Spreadsheets, Computer Hardware
Education
Chattanooga State Technical Community College 2005 — 2006
A.S., human services
University of West Georgia 1984 — 1985
Shorter University 1983 — 1984
Dayna Howland Dayna Howland's Convergys Experience February 2011 - October 2012
Job Excellent Customer Service Professional
Industry Consumer Services
Experience
Convergys February 2011 - October 2012
Winn Dixie Stores March 2008 - April 2011
Universal Studios September 2003 - February 2007
Bealls February 2004 - March 2006
Skills
Multi Tasking, Customer Service, Customer Satisfaction, Customer Oriented, Highly Creative, Highly detail oriented, Organizational Behavior, Easy to Talk to, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft Powerpoint
Education
Seminole Community College 2013 — 2015
Associate of Science (AS), Web Programming
Apopka High School 1999 — 2003
High School Diploma, Early Childhood Education and Teaching
Convergys February 2011 - October 2012
Winn Dixie Stores March 2008 - April 2011
Universal Studios September 2003 - February 2007
Bealls February 2004 - March 2006
Skills
Multi Tasking, Customer Service, Customer Satisfaction, Customer Oriented, Highly Creative, Highly detail oriented, Organizational Behavior, Easy to Talk to, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft Access, Microsoft Powerpoint
Education
Seminole Community College 2013 — 2015
Associate of Science (AS), Web Programming
Apopka High School 1999 — 2003
High School Diploma, Early Childhood Education and Teaching
Tyler Cazier Tyler Cazier's Convergys Experience January 2012 - August 2012
Job IT Support Analyst at Hexcel Corporation
Industry Information Technology and Services
Experience
Hexcel Corporation August 2014 - Present
Hexcel Corporation May 2013 - August 2014
Unisys August 2012 - May 2013
Convergys January 2012 - August 2012
Convergys August 2011 - June 2012
Skills
Technical Support, Troubleshooting, Windows 7, XP, Operating Systems, HTML, CSS, Windows, Typing, Telephone Skills, Computer Hardware, BMC Remedy, Microsoft Office, Customer Service, SharePoint, Active Directory, Incident Management, Java, Eclipse, Outlook, Microsoft Word, Microsoft Excel, Microsoft Exchange
Education
Weber State University 2014 — 2016
Bachelor of Computer Science, Computer Science, 3.8
Snow College 2010 — 2010
Associate of Science (A.S.), General Studies
Hexcel Corporation August 2014 - Present
Hexcel Corporation May 2013 - August 2014
Unisys August 2012 - May 2013
Convergys January 2012 - August 2012
Convergys August 2011 - June 2012
Skills
Technical Support, Troubleshooting, Windows 7, XP, Operating Systems, HTML, CSS, Windows, Typing, Telephone Skills, Computer Hardware, BMC Remedy, Microsoft Office, Customer Service, SharePoint, Active Directory, Incident Management, Java, Eclipse, Outlook, Microsoft Word, Microsoft Excel, Microsoft Exchange
Education
Weber State University 2014 — 2016
Bachelor of Computer Science, Computer Science, 3.8
Snow College 2010 — 2010
Associate of Science (A.S.), General Studies
Li Deng Li Deng's Convergys Experience December 2000 - February 2003
Job Sr. QA Engineer at GolfNow, NBCUniversal
Industry Computer Software
Experience
GolfNow November 2014 - Present
Pentaho February 2012 - September 2014
Marriott Vacations Worldwide Corporation October 2007 - January 2012
HD Supply 2005 - July 2007
Aon Hewitt October 2004 - December 2005
HARLAND FINANCIAL SOLUTIONS September 2003 - July 2004
Convergys December 2000 - February 2003
Skills
Agile Methodologies, Business Intelligence, Quality Assurance, SQL, Software Quality..., SDLC, XML, Databases
Education
University of Phoenix 2002 — 2004
Bachelor's Degree, B.S. in Information Technology
Seminole State College of Florida 1998 — 2001
Associate's Degree, Computer Information System Analysis
GolfNow November 2014 - Present
Pentaho February 2012 - September 2014
Marriott Vacations Worldwide Corporation October 2007 - January 2012
HD Supply 2005 - July 2007
Aon Hewitt October 2004 - December 2005
HARLAND FINANCIAL SOLUTIONS September 2003 - July 2004
Convergys December 2000 - February 2003
Skills
Agile Methodologies, Business Intelligence, Quality Assurance, SQL, Software Quality..., SDLC, XML, Databases
Education
University of Phoenix 2002 — 2004
Bachelor's Degree, B.S. in Information Technology
Seminole State College of Florida 1998 — 2001
Associate's Degree, Computer Information System Analysis
Paul De Stefano Paul De Stefano's Convergys Experience 2013 - 2013
Job Outsourcing/Offshoring Professional
Industry Outsourcing/Offshoring
Experience
Winn-Dixie February 2012 - March 2013
Convergys 2013 - 2013
Skills
Customer Service, Technical Support, Cooking, Social Media
Education
Seminole State College of Florida 2012 — 2015
Winn-Dixie February 2012 - March 2013
Convergys 2013 - 2013
Skills
Customer Service, Technical Support, Cooking, Social Media
Education
Seminole State College of Florida 2012 — 2015
Marlena Harper Marlena Harper's Convergys Experience September 2005 - June 2010
Job at
Industry Financial Services
Experience
Farmers Insurance July 2014 - Present
JPMorgan Chase June 2010 - Present
Convergys September 2005 - June 2010
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Service, Data Entry, Customer Retention, Technical Support, Outlook, Customer Support, Microsoft Excel, Troubleshooting, Microsoft Office, Access, Telephone Skills, Training
Education
City College 2013 — 2015
Associate's degree, Paralegal
Seminole Community College 2012 — 2012
Associate's degree, Law
Farmers Insurance July 2014 - Present
JPMorgan Chase June 2010 - Present
Convergys September 2005 - June 2010
Skills
Call Centers, Customer Satisfaction, Customer Experience, Customer Service, Data Entry, Customer Retention, Technical Support, Outlook, Customer Support, Microsoft Excel, Troubleshooting, Microsoft Office, Access, Telephone Skills, Training
Education
City College 2013 — 2015
Associate's degree, Paralegal
Seminole Community College 2012 — 2012
Associate's degree, Law
Manuel Collazo IV Manuel Collazo IV's Convergys Experience August 2001 - February 2004
Job Telecommunications and Customer Service Manager
Industry Telecommunications
Experience
Windstream Communications March 2004 - Present
Windstream Communications March 2004 - Present
HighwayStar Garage 2011 - 2015
Honda/Joe Jerley September 2004 - December 2005
Convergys for SBC internet services October 2004 - March 2005
1 October 2001 - March 2004
Convergys August 2001 - February 2004
Skills
Troubleshooting, Cisco Routers, DSL, Network Administration, VoIP, Microsoft Office, Internet Troubleshooting, Mac OS X, Cisco Routing &..., Juniper Switches, Microsoft Exchange, Email Clients, Network Architecture, Wireless Security, Wireless Networking, Home Networking, Internet Security, Cisco IOS, Routing, Technical Support, redback networks, Email Hosting, Networking Software, Cisco VoIP, Cisco Certified, Routing Protocols, Dynamic Routing, Printers, Cisco Networking, 65 words per minutes, MPLS, Networking, Management, Data Center, Routers, VPN, Cisco Technologies
Education
Apopka High School 1998 — 2001
Apopka High School
New Horizons School
Seminole State College of Florida
Windstream Communications March 2004 - Present
Windstream Communications March 2004 - Present
HighwayStar Garage 2011 - 2015
Honda/Joe Jerley September 2004 - December 2005
Convergys for SBC internet services October 2004 - March 2005
1 October 2001 - March 2004
Convergys August 2001 - February 2004
Skills
Troubleshooting, Cisco Routers, DSL, Network Administration, VoIP, Microsoft Office, Internet Troubleshooting, Mac OS X, Cisco Routing &..., Juniper Switches, Microsoft Exchange, Email Clients, Network Architecture, Wireless Security, Wireless Networking, Home Networking, Internet Security, Cisco IOS, Routing, Technical Support, redback networks, Email Hosting, Networking Software, Cisco VoIP, Cisco Certified, Routing Protocols, Dynamic Routing, Printers, Cisco Networking, 65 words per minutes, MPLS, Networking, Management, Data Center, Routers, VPN, Cisco Technologies
Education
Apopka High School 1998 — 2001
Apopka High School
New Horizons School
Seminole State College of Florida
Nikera Walker Nikera Walker's Convergys Experience July 2013 - September 2013
Job Stay at home mom
Industry Telecommunications
Experience
Convergys July 2013 - September 2013
Avon Park Correctional Institution September 2004 - July 2013
Burger King Corporation August 1999 - September 2004
Skills
computer skills, People Skills, Problem Solving, Timely Decision Making, Dependent, negotiation skills, Customer Service, cashier, Report Writing, Security, Corrections, Multi Tasking, Communication Skills, Medical Coding, Medical Billing
Education
U.S. Career Institute 2009 — 2010
Certificate of Completion, Medical Insurance Coding Specialist/Coder
South Florida Community College 2004 — 2005
Basic Corrections Academy, Corrections
Convergys July 2013 - September 2013
Avon Park Correctional Institution September 2004 - July 2013
Burger King Corporation August 1999 - September 2004
Skills
computer skills, People Skills, Problem Solving, Timely Decision Making, Dependent, negotiation skills, Customer Service, cashier, Report Writing, Security, Corrections, Multi Tasking, Communication Skills, Medical Coding, Medical Billing
Education
U.S. Career Institute 2009 — 2010
Certificate of Completion, Medical Insurance Coding Specialist/Coder
South Florida Community College 2004 — 2005
Basic Corrections Academy, Corrections
Kristina Crawford Kristina Crawford's Convergys Experience October 2010 - January 2011
Job Technical Advisor at Apple
Industry Telecommunications
Experience
Apple March 2015 - Present
GameStop August 2012 - August 2014
Bed Bath & Beyond April 2011 - July 2011
Convergys October 2010 - January 2011
Tilly's June 2008 - October 2010
Skills
Customer Service, Customer Satisfaction, Customer Support, Customer Engagement, Sales, Marketing, Visual Merchandising, Shipping, Markdown Management, Returns, Cashiering, Call Center, Technology, Computers, Loss Prevention, Management, Schedules, Money Handling, Product Marketing, Product Placement, Dressing Mannequins, Store Operations, Inventory, Computer Repair, Computer Maintenance, Windows 7, Basic Web Design, Android, Video Games, Video Game Journalism, Planograms, Troubleshooting
Education
Seminole Community College 2013 — 2015
Working on A.S. Degree in Information Technology, Information Technology
Southern Technical College 2011 — 2011
Seminole High School 2001 — 2006
Diploma, Computers
Apple March 2015 - Present
GameStop August 2012 - August 2014
Bed Bath & Beyond April 2011 - July 2011
Convergys October 2010 - January 2011
Tilly's June 2008 - October 2010
Skills
Customer Service, Customer Satisfaction, Customer Support, Customer Engagement, Sales, Marketing, Visual Merchandising, Shipping, Markdown Management, Returns, Cashiering, Call Center, Technology, Computers, Loss Prevention, Management, Schedules, Money Handling, Product Marketing, Product Placement, Dressing Mannequins, Store Operations, Inventory, Computer Repair, Computer Maintenance, Windows 7, Basic Web Design, Android, Video Games, Video Game Journalism, Planograms, Troubleshooting
Education
Seminole Community College 2013 — 2015
Working on A.S. Degree in Information Technology, Information Technology
Southern Technical College 2011 — 2011
Seminole High School 2001 — 2006
Diploma, Computers
Davis Beasley's Convergys Experience July 2013 - October 2014
Job Lead web and graphics at Dreamgene Design
Industry Graphic Design
Experience
Dreamgene Design October 2011 - Present
Convergys July 2013 - October 2014
Kaman's Art Shoppes, Inc 2012 - 2012
capacityproductions.net December 2008 - August 2011
PLAY MECHANIX, INC April 2006 - April 2008
TRIANGLE CAMERA, INC August 2002 - October 2005
Solarblu.net 2004 - 2005
THE AVARIA CORPORATION September 1998 - May 2002
THE SIGN KING, INC August 1997 - September 1998
Skills
Mac, Art, Multimedia, Animation, Maya, 3D Studio Max, Swish, Flash, Construct 2, Adobe Creative Suite, Digital Media, User Interface Design, Video Games, Entertainment, Game Design, Photography, Video, Photoshop, After Effects, HTML 5, HTML5
Education
Seminole Community College 1996 — 1998
Associate of Arts (A.A.), Computer Graphics
Allen Hancock College 1995 — 1996
Associate of Arts (AA), Computer Graphics
Dreamgene Design October 2011 - Present
Convergys July 2013 - October 2014
Kaman's Art Shoppes, Inc 2012 - 2012
capacityproductions.net December 2008 - August 2011
PLAY MECHANIX, INC April 2006 - April 2008
TRIANGLE CAMERA, INC August 2002 - October 2005
Solarblu.net 2004 - 2005
THE AVARIA CORPORATION September 1998 - May 2002
THE SIGN KING, INC August 1997 - September 1998
Skills
Mac, Art, Multimedia, Animation, Maya, 3D Studio Max, Swish, Flash, Construct 2, Adobe Creative Suite, Digital Media, User Interface Design, Video Games, Entertainment, Game Design, Photography, Video, Photoshop, After Effects, HTML 5, HTML5
Education
Seminole Community College 1996 — 1998
Associate of Arts (A.A.), Computer Graphics
Allen Hancock College 1995 — 1996
Associate of Arts (AA), Computer Graphics
Daniel Wieland Daniel Wieland's Convergys Experience May 2009 - July 2012
Job Technical Support/ Customer Service at Convergys
Industry Telecommunications
Experience
United Water Restoration Group July 2014 - Present
Deerso April 2014 - July 2014
JPMorgan Chase July 2012 - February 2014
Convergys May 2009 - July 2012
Strombolis Italian Eatery June 2007 - August 2009
Dario's Pizza and Subs April 2006 - June 2007
Skills
Customer Service, Organizing, Planning, Team Leadership, Coaching, Auditing, Performance Monitoring, Customer Experience, Training, Project Planning, Customer Satisfaction, Technical Support, Performance Management, Inventory Management, Retail, Microsoft Excel, Account Management, Time Management, Outlook, Access
Education
Seminole Community College 2008 — 2012
Associate of Arts (A.A.), Interior Design
Seminole State College Of Florida 2008 — 2012
Associate of Arts (A.A.), Fine/Studio Arts, General
South Lake High School 2004 — 2008
High School Diploma, General Studies
South Lake High School
High School Diploma, General Studies
United Water Restoration Group July 2014 - Present
Deerso April 2014 - July 2014
JPMorgan Chase July 2012 - February 2014
Convergys May 2009 - July 2012
Strombolis Italian Eatery June 2007 - August 2009
Dario's Pizza and Subs April 2006 - June 2007
Skills
Customer Service, Organizing, Planning, Team Leadership, Coaching, Auditing, Performance Monitoring, Customer Experience, Training, Project Planning, Customer Satisfaction, Technical Support, Performance Management, Inventory Management, Retail, Microsoft Excel, Account Management, Time Management, Outlook, Access
Education
Seminole Community College 2008 — 2012
Associate of Arts (A.A.), Interior Design
Seminole State College Of Florida 2008 — 2012
Associate of Arts (A.A.), Fine/Studio Arts, General
South Lake High School 2004 — 2008
High School Diploma, General Studies
South Lake High School
High School Diploma, General Studies
Tamara Monsen Tamara Monsen's Convergys Experience August 2001 - December 2001
Job Veterinary Technician at Lehi Animal Hospital
Industry Veterinary
Experience
Lehi Animal Hospital September 2012 - Present
North Sanpete School District August 2011 - May 2013
North Sanpete School District August 2011 - May 2012
Moroni Feed Company October 2007 - July 2009
Mt. Nebo Market June 2002 - September 2007
Convergys August 2001 - December 2001
Oak Tree and Acorn Apartments June 2001 - June 2001
Snow College February 2001 - May 2001
Gayle Holman D.D.S. February 2000 - June 2000
North Sanpete School District May 1999 - May 2000
Skills
Venipuncture, Urinalysis, Hematology, First Aid, Fecals, Anesthesia, Restraint, Bandaging, PowerPoint, Pamphlets, Research Papers, Excel, Moicrosoft Word, Filing, Organizing, Cornerstone, Animal Husbandry, Veterinary, Client Education, Animal Behavior, Dental Prophylaxis, Animal Work
Education
Broadview University 2010 — 2012
A.A.S., Veterinary technician, 3.65
Snow College 1998 — 2001
A.S.S., Education
North Sanpete High School 1989 — 1993
Diploma
Lehi Animal Hospital September 2012 - Present
North Sanpete School District August 2011 - May 2013
North Sanpete School District August 2011 - May 2012
Moroni Feed Company October 2007 - July 2009
Mt. Nebo Market June 2002 - September 2007
Convergys August 2001 - December 2001
Oak Tree and Acorn Apartments June 2001 - June 2001
Snow College February 2001 - May 2001
Gayle Holman D.D.S. February 2000 - June 2000
North Sanpete School District May 1999 - May 2000
Skills
Venipuncture, Urinalysis, Hematology, First Aid, Fecals, Anesthesia, Restraint, Bandaging, PowerPoint, Pamphlets, Research Papers, Excel, Moicrosoft Word, Filing, Organizing, Cornerstone, Animal Husbandry, Veterinary, Client Education, Animal Behavior, Dental Prophylaxis, Animal Work
Education
Broadview University 2010 — 2012
A.A.S., Veterinary technician, 3.65
Snow College 1998 — 2001
A.S.S., Education
North Sanpete High School 1989 — 1993
Diploma
Patricia Lowry Patricia Lowry's Convergys Experience January 2013 - December 2013
Job Consumer Services Professional
Industry Consumer Services
Experience
Convergys January 2013 - December 2013
Allstate Insurance Agency March 2004 - September 2009
Skills
Customer Service, Call Centers, General Insurance, Restaurants, BPO, Workforce Management, Service Delivery, Technical Support, Contact Centers, Sla, Outsourcing, Troubleshooting, Vendor Management, Team Management, Process Improvement, Transition Management
Education
Seminole State College of Florida 2010 — 2014
Bachelor of Science: Business Marketing Management Administration, Business Administration and Management, General
Convergys January 2013 - December 2013
Allstate Insurance Agency March 2004 - September 2009
Skills
Customer Service, Call Centers, General Insurance, Restaurants, BPO, Workforce Management, Service Delivery, Technical Support, Contact Centers, Sla, Outsourcing, Troubleshooting, Vendor Management, Team Management, Process Improvement, Transition Management
Education
Seminole State College of Florida 2010 — 2014
Bachelor of Science: Business Marketing Management Administration, Business Administration and Management, General
Angelique Weeks Angelique Weeks's Convergys Experience January 2015 - Present
Job Customer Service Professional
Industry Information Services
Experience
Convergys January 2015 - Present
Walgreens 2014 - April 2015
South Carolina State University May 2012 - April 2013
Skills
Customer Service, Retail, Time Management, Microsoft Office, Customer Satisfaction, Teamwork, Event Planning
Education
South Carolina State University 2009 — 2013
Bachelor of Science (B.S.), Biology Major Chemistry Minor
Convergys January 2015 - Present
Walgreens 2014 - April 2015
South Carolina State University May 2012 - April 2013
Skills
Customer Service, Retail, Time Management, Microsoft Office, Customer Satisfaction, Teamwork, Event Planning
Education
South Carolina State University 2009 — 2013
Bachelor of Science (B.S.), Biology Major Chemistry Minor
Tim Hentzell Tim Hentzell's Convergys Experience 2014 - 2014
Job Humor Management
Industry Entertainment
Experience
The Funny Line January 1992 - Present
Convergys 2014 - 2014
Convergys 2014 - 2014
Convergys 2014 - 2014
Convergys 2014 - 2014
Navy Gateway Inns and Suites January 2009 - January 2013
Merrill Lynch September 2005 - December 2008
Skills
Budgets, Event Management, Operations Management, Process Scheduler, Management, Food & Beverage, Project Planning, Project Management, Contract Management
Education
Seminole State College of Florida 1976 — 1977
Business Management
The Funny Line January 1992 - Present
Convergys 2014 - 2014
Convergys 2014 - 2014
Convergys 2014 - 2014
Convergys 2014 - 2014
Navy Gateway Inns and Suites January 2009 - January 2013
Merrill Lynch September 2005 - December 2008
Skills
Budgets, Event Management, Operations Management, Process Scheduler, Management, Food & Beverage, Project Planning, Project Management, Contract Management
Education
Seminole State College of Florida 1976 — 1977
Business Management
Tarah Cox Black, PHR Tarah Cox Black, PHR's Convergys Experience June 2014 - Present
Job HR Business Partner at Convergys
Industry Human Resources
Experience
Convergys June 2014 - Present
Vista College November 2012 - June 2014
Aspen Log and Timber Homes LLC April 2011 - November 2012
Elite Debit, Inc. October 2008 - December 2010
Riddle & Associates P.C. June 2006 - October 2008
Obex June 2003 - July 2006
Western Wats 2002 - 2003
Skills
Payroll, Human Resources, Public Speaking, Account Management, Recruiting, Training & Development, Project Management, Reports & Documentation, Data Presentation, Negotiating & Diplomacy, Analytical &..., Policy & Regulation..., Statistical Analysis &..., Planning & Organizing, Team Management, Databases, Technical Writing, New Business Development, Training, Employee Training, Management, Team Leadership, Time Management, Cold Calling, Negotiation, Interviews, Leadership, Program Management, Sales, Resume Writing, Community Outreach, Higher Education, Leadership Development, Adult Education, Analysis, Coaching, Employee Relations
Education
Utah State University - Jon M. Huntsman School of Business 2008 — 2010
BS, Business
Snow College 2002 — 2005
AS, Business
DATC SHRM
Convergys June 2014 - Present
Vista College November 2012 - June 2014
Aspen Log and Timber Homes LLC April 2011 - November 2012
Elite Debit, Inc. October 2008 - December 2010
Riddle & Associates P.C. June 2006 - October 2008
Obex June 2003 - July 2006
Western Wats 2002 - 2003
Skills
Payroll, Human Resources, Public Speaking, Account Management, Recruiting, Training & Development, Project Management, Reports & Documentation, Data Presentation, Negotiating & Diplomacy, Analytical &..., Policy & Regulation..., Statistical Analysis &..., Planning & Organizing, Team Management, Databases, Technical Writing, New Business Development, Training, Employee Training, Management, Team Leadership, Time Management, Cold Calling, Negotiation, Interviews, Leadership, Program Management, Sales, Resume Writing, Community Outreach, Higher Education, Leadership Development, Adult Education, Analysis, Coaching, Employee Relations
Education
Utah State University - Jon M. Huntsman School of Business 2008 — 2010
BS, Business
Snow College 2002 — 2005
AS, Business
DATC SHRM
Glenn Burton Glenn Burton's Convergys Experience February 1990 - December 2002
Job Owner at Gift Card Roundup
Industry Consumer Services
Experience
Gift Card Roundup April 2012 - Present
Burton Financial August 2005 - April 2012
Sogeti-USA June 2003 - August 2005
Burton Consulting February 2003 - March 2003
Convergys February 1990 - December 2002
Skills
Business Analysis, Local Marketing, Customer Service, Social Media, Leadership, Social Media Marketing, Data Management, Analysis, Retail, Small Business, Guerrilla Marketing, Data Analysis, Software Quality..., Gift Cards, Loss Prevention, Software Documentation, E-commerce, Online Marketing, Online Lead Generation, Research, Selling, Marketing, Marketing Strategy, Team Building, New Business Development, Sales, Customer Acquisition, Finance, Retail Management, Cash Control, Outstanding Customer..., Cash Handling, Collections, Fraud Prevention, Fraud Investigations, Physical Security, Data Security, Procedure Development, Data Collection, Subprime, Photography, Management, Strategic Planning, Business Process Design, Web Marketing Strategy, Personal Security
Education
University of Dayton 1980 — 1985
BS
Sinclair Community College 1978 — 1980
Assoc
Gift Card Roundup April 2012 - Present
Burton Financial August 2005 - April 2012
Sogeti-USA June 2003 - August 2005
Burton Consulting February 2003 - March 2003
Convergys February 1990 - December 2002
Skills
Business Analysis, Local Marketing, Customer Service, Social Media, Leadership, Social Media Marketing, Data Management, Analysis, Retail, Small Business, Guerrilla Marketing, Data Analysis, Software Quality..., Gift Cards, Loss Prevention, Software Documentation, E-commerce, Online Marketing, Online Lead Generation, Research, Selling, Marketing, Marketing Strategy, Team Building, New Business Development, Sales, Customer Acquisition, Finance, Retail Management, Cash Control, Outstanding Customer..., Cash Handling, Collections, Fraud Prevention, Fraud Investigations, Physical Security, Data Security, Procedure Development, Data Collection, Subprime, Photography, Management, Strategic Planning, Business Process Design, Web Marketing Strategy, Personal Security
Education
University of Dayton 1980 — 1985
BS
Sinclair Community College 1978 — 1980
Assoc
Cheryl Allred Cheryl Allred's Convergys Experience November 2010 - Present
Job Addict To Athlete
Industry Health, Wellness and Fitness
Experience
Spark Networks October 2013 - Present
Addict To Athlete January 2013 - Present
Convergy's November 2010 - Present
Coldwell Banker August 2005 - June 2010
Knowledge Learning Corporation August 2005 - May 2010
Coldwell Banker Commercial August 2005 - January 2010
Knowledge Learning Center August 2002 - January 2005
Slate Canyon Youth Center August 1997 - August 2002
Slate Canyon Youth Center August 1996 - May 1999
Skills
Management, Public Speaking, Training, Customer Service, Microsoft Office, Coaching, Team Building, Marketing, Real Estate, Leadership, Microsoft Excel, Sales, Microsoft Word, Negotiation, Strategic Planning, PowerPoint, Selling, Budgets, Social Media, Project Management, Recruiting, Customer Satisfaction, Time Management, Team Leadership, Social Networking, Leadership Development, Account Management, Social Media Marketing
Education
University of Utah 2003 — 2005
Bachelors, Psychology
University of Utah 2000 — 2002
Bachelors Degree, Psychology
Utah Valley University 1998 — 2001
Associate, Social Work/Nurtitio
Utah Valley State College 1998 — 2000
Associate Degree, Social Work
Snow College 1996 — 1998
Spark Networks October 2013 - Present
Addict To Athlete January 2013 - Present
Convergy's November 2010 - Present
Coldwell Banker August 2005 - June 2010
Knowledge Learning Corporation August 2005 - May 2010
Coldwell Banker Commercial August 2005 - January 2010
Knowledge Learning Center August 2002 - January 2005
Slate Canyon Youth Center August 1997 - August 2002
Slate Canyon Youth Center August 1996 - May 1999
Skills
Management, Public Speaking, Training, Customer Service, Microsoft Office, Coaching, Team Building, Marketing, Real Estate, Leadership, Microsoft Excel, Sales, Microsoft Word, Negotiation, Strategic Planning, PowerPoint, Selling, Budgets, Social Media, Project Management, Recruiting, Customer Satisfaction, Time Management, Team Leadership, Social Networking, Leadership Development, Account Management, Social Media Marketing
Education
University of Utah 2003 — 2005
Bachelors, Psychology
University of Utah 2000 — 2002
Bachelors Degree, Psychology
Utah Valley University 1998 — 2001
Associate, Social Work/Nurtitio
Utah Valley State College 1998 — 2000
Associate Degree, Social Work
Snow College 1996 — 1998
Jeffrey Kimbrell Jeffrey Kimbrell's Convergys Experience January 1996 - January 2003
Job
Industry Telecommunications
Experience
CINCINNATI BELL TELEPHONE COMPANY February 2003 - Present
SHIM ENTERPRISES February 2000 - Present
dbaDIRECT June 2011 - July 2013
TBA 2010 - 2012
Cox Ohio 2011 - 2011
Ohio Legislative 2010 - 2010
SYSTEM SOLUTIONS INC January 2005 - December 2006
Duke Energy Corporation 2004 - 2006
Convergys January 1996 - January 2003
Defense Information Systems Agency Detachment in Dayton January 1998 - February 2001
Skills
SQL, Unix, Servers, System Administration, Data Center
Education
Sinclair Community College
Information
CINCINNATI BELL TELEPHONE COMPANY February 2003 - Present
SHIM ENTERPRISES February 2000 - Present
dbaDIRECT June 2011 - July 2013
TBA 2010 - 2012
Cox Ohio 2011 - 2011
Ohio Legislative 2010 - 2010
SYSTEM SOLUTIONS INC January 2005 - December 2006
Duke Energy Corporation 2004 - 2006
Convergys January 1996 - January 2003
Defense Information Systems Agency Detachment in Dayton January 1998 - February 2001
Skills
SQL, Unix, Servers, System Administration, Data Center
Education
Sinclair Community College
Information
VAN JOHNSON DESIGNS VAN JOHNSON DESIGNS's Convergys Experience September 2005 - December 2007
Job Owner, VAN JOHNSON PHOTOGRAPHY & DESIGNS
Industry Internet
Experience
VAN JOHNSON PHOTOGRAPHY & DESIGNS June 1995 - Present
JOHNSON PHOTOGRAPHY & VAN JOHNSON DESIGNS June 1995 - Present
REDVENTURES December 2007 - February 2008
Convergys September 2005 - December 2007
Time Warner Cable 2005 - 2005
SPRINT PCS February 2003 - August 2004
RADIO SHACK October 2001 - January 2003
McDonald's Corporation August 1989 - September 2001
PULIAM FORD April 1997 - September 1999
Education
South Carolina State University 1994 — 1998
ENGLISH EDUCATION
CENTRAL HIGH SCHOOL 1992 — 1994
DIPLOMA, COLLEGE PREP
ABRAHAM & CLARK HIGH SCHOOL 1990 — 1994
COLLEGE PREP
VAN JOHNSON PHOTOGRAPHY & DESIGNS June 1995 - Present
JOHNSON PHOTOGRAPHY & VAN JOHNSON DESIGNS June 1995 - Present
REDVENTURES December 2007 - February 2008
Convergys September 2005 - December 2007
Time Warner Cable 2005 - 2005
SPRINT PCS February 2003 - August 2004
RADIO SHACK October 2001 - January 2003
McDonald's Corporation August 1989 - September 2001
PULIAM FORD April 1997 - September 1999
Education
South Carolina State University 1994 — 1998
ENGLISH EDUCATION
CENTRAL HIGH SCHOOL 1992 — 1994
DIPLOMA, COLLEGE PREP
ABRAHAM & CLARK HIGH SCHOOL 1990 — 1994
COLLEGE PREP
Mike Dimperio Mike Dimperio's Convergys Experience November 2011 - May 2012
Job Vice President, Product Management
Industry Computer Software
Experience
Convergys November 2011 - May 2012
Convergys January 2009 - November 2011
Convergys Corporation March 2007 - December 2008
Convergys March 2003 - March 2007
Intermedia Communications 2000 - 2002
Intermedia Communications 1998 - 2000
AT&T 1990 - 1998
AT&T 1985 - 1990
AT&T 1982 - 1985
Skills
Vendor Management, Strategic Planning, Marketing Strategy, Team Leadership, Product Management, Product Marketing, Mergers, Company Acquisitions, Profit & Loss Management, Profitability..., Client Engagement, Account Management, Project Delivery, Software Sales, Software Implementation, Software Development, Business Planning, New Business Development, Telecom BSS, Telecommunications, Solution Selling, Business Development, Leadership, Management, Mergers & Acquisitions, P&L Management, Project Management, Program Management, Mobile Devices, Outsourcing, Product Development, Cross-functional Team..., Cloud Computing, Strategy, Strategic Partnerships
Education
Stanford University Graduate School of Business 1997 — 1998
MS, Management Science
Seton Hall University
MBA, Marketing
Seton Hall University
Bachelor of Science (BS), Computer Science and Business Administration
Convergys November 2011 - May 2012
Convergys January 2009 - November 2011
Convergys Corporation March 2007 - December 2008
Convergys March 2003 - March 2007
Intermedia Communications 2000 - 2002
Intermedia Communications 1998 - 2000
AT&T 1990 - 1998
AT&T 1985 - 1990
AT&T 1982 - 1985
Skills
Vendor Management, Strategic Planning, Marketing Strategy, Team Leadership, Product Management, Product Marketing, Mergers, Company Acquisitions, Profit & Loss Management, Profitability..., Client Engagement, Account Management, Project Delivery, Software Sales, Software Implementation, Software Development, Business Planning, New Business Development, Telecom BSS, Telecommunications, Solution Selling, Business Development, Leadership, Management, Mergers & Acquisitions, P&L Management, Project Management, Program Management, Mobile Devices, Outsourcing, Product Development, Cross-functional Team..., Cloud Computing, Strategy, Strategic Partnerships
Education
Stanford University Graduate School of Business 1997 — 1998
MS, Management Science
Seton Hall University
MBA, Marketing
Seton Hall University
Bachelor of Science (BS), Computer Science and Business Administration
Jay Esco Jay Esco's Convergys Experience January 2005 - July 2007
Job Music Producer / Songwriter
Industry Music
Experience
Lowe Profyle Media LLC January 2011 - Present
Turfboy Music LLC September 2008 - December 2010
Convergys January 2005 - July 2007
Skills
Music Production, Music Industry, Songwriting, A&R, Sound, Music Programming, Music, Audio Engineering, Studio Recording, Composition, Entertainment, Recording, Marketing Strategy, Video Production, Video Editing, Cinematography, Photoshop, Digital Photography, Digital Marketing, Digital Media, Management Consulting
Education
Seminole Community College
Lowe Profyle Media LLC January 2011 - Present
Turfboy Music LLC September 2008 - December 2010
Convergys January 2005 - July 2007
Skills
Music Production, Music Industry, Songwriting, A&R, Sound, Music Programming, Music, Audio Engineering, Studio Recording, Composition, Entertainment, Recording, Marketing Strategy, Video Production, Video Editing, Cinematography, Photoshop, Digital Photography, Digital Marketing, Digital Media, Management Consulting
Education
Seminole Community College
Jake Crenshaw Jake Crenshaw's Convergys Experience August 2011 - April 2012
Job Office Inspections Manager at Independent Field Services
Industry Real Estate
Experience
Independent Field Services October 2012 - Present
Convergys August 2011 - April 2012
Uinta Academy July 2010 - August 2011
Chuck-A-Rama April 2011 - June 2011
iWorks Inc. January 2009 - May 2010
Utah Valley State College Custodial August 2007 - April 2008
Skills
Customer Service, PowerPoint, Microsoft Excel, Team Leadership, Leadership, Training, Teaching, Customer Satisfaction, Call Center, Technical Support, Management, Troubleshooting, Call Centers
Education
Hypnosis Motivation Institute 2008 — 2010
Hypnotherapy, Handwriting Analysis
Snow College 2008 — 2010
Music Education
Utah Valley University 2007 — 2007
Music Education
Independent Field Services October 2012 - Present
Convergys August 2011 - April 2012
Uinta Academy July 2010 - August 2011
Chuck-A-Rama April 2011 - June 2011
iWorks Inc. January 2009 - May 2010
Utah Valley State College Custodial August 2007 - April 2008
Skills
Customer Service, PowerPoint, Microsoft Excel, Team Leadership, Leadership, Training, Teaching, Customer Satisfaction, Call Center, Technical Support, Management, Troubleshooting, Call Centers
Education
Hypnosis Motivation Institute 2008 — 2010
Hypnotherapy, Handwriting Analysis
Snow College 2008 — 2010
Music Education
Utah Valley University 2007 — 2007
Music Education
Joanna Orihuela Joanna Orihuela's Convergys Experience October 2006 - January 2007
Job TranslatorInterpreter at Denver Public Schools
Industry Telecommunications
Experience
Denver Public Schools April 2010 - Present
AT&T Mobility November 2007 - Present
Convergys October 2006 - January 2007
Skills
Leadership, Interpreting, Customer Service, Sales, Team Leadership, Telecommunications, Translation, Spanish, Strategic Planning, Contract Negotiation, English, Social Media, Management, Project Management, Microsoft Excel
Education
Seminole State College of Florida 2002 — 2003
English
Escuela de Artes Visuales Cristóbal Rojas 2000 — 2002
Visual Arts
Universidad Central de Venezuela 1998 — 2002
Foreign Languages, Public translation and interpretation. Spanish-English
Denver Public Schools April 2010 - Present
AT&T Mobility November 2007 - Present
Convergys October 2006 - January 2007
Skills
Leadership, Interpreting, Customer Service, Sales, Team Leadership, Telecommunications, Translation, Spanish, Strategic Planning, Contract Negotiation, English, Social Media, Management, Project Management, Microsoft Excel
Education
Seminole State College of Florida 2002 — 2003
English
Escuela de Artes Visuales Cristóbal Rojas 2000 — 2002
Visual Arts
Universidad Central de Venezuela 1998 — 2002
Foreign Languages, Public translation and interpretation. Spanish-English
Bonny Serpico's Convergys Experience 2000 - 2014
Job Senior Director Commercial Care at Bright House Networks
Industry Outsourcing/Offshoring
Experience
Bright House Networks January 2015 - Present
Call Center Performance Delivery 2014 - Present
Convergys 2000 - 2014
Protection One 1996 - 2000
Optex (U.S.A.) Inc. 1992 - 1996
Skills
Call Center, Business Process..., Team Management, Program Management, Leadership, Cross-functional Team..., Business Development, Coaching, Customer Service, Management, Workforce Management, Training, Team Leadership, Outsourcing, Leadership Development, Talent Management, Analysis, Strategic Partnerships, Capacity Planning, Team Building, Telephony, Start-ups, Forecasting, Metrics, Project Planning, Business Analysis, Talent Acquisition, Six Sigma, Strategic Planning, BPO, Vendor Management, Call Centers
Education
Seminole State College of Florida
Bright House Networks January 2015 - Present
Call Center Performance Delivery 2014 - Present
Convergys 2000 - 2014
Protection One 1996 - 2000
Optex (U.S.A.) Inc. 1992 - 1996
Skills
Call Center, Business Process..., Team Management, Program Management, Leadership, Cross-functional Team..., Business Development, Coaching, Customer Service, Management, Workforce Management, Training, Team Leadership, Outsourcing, Leadership Development, Talent Management, Analysis, Strategic Partnerships, Capacity Planning, Team Building, Telephony, Start-ups, Forecasting, Metrics, Project Planning, Business Analysis, Talent Acquisition, Six Sigma, Strategic Planning, BPO, Vendor Management, Call Centers
Education
Seminole State College of Florida
Steven Featherston Steven Featherston's Convergys Experience August 2012 - May 2013
Job Warehousing Professional
Industry Warehousing
Experience
National Van Lines Inc. 2014 - Present
Convergys August 2012 - May 2013
Coca-Cola Enterprises April 2012 - August 2012
Skills
Rock Climbing
Education
Seminole State College of Florida 2009 — 2010
GED
National Van Lines Inc. 2014 - Present
Convergys August 2012 - May 2013
Coca-Cola Enterprises April 2012 - August 2012
Skills
Rock Climbing
Education
Seminole State College of Florida 2009 — 2010
GED
Samantha Pike Samantha Pike's Convergys Experience October 2010 - December 2011
Job Tier 1 Cust. Svc. Tech Support at Comcast Cable
Industry Telecommunications
Experience
Comcast Cable March 2012 - Present
Convergys October 2010 - December 2011
WALGREENS CUSTOMER CARE CENTER October 2009 - March 2010
Skills
Telecommunications, Call Centers, VoIP, Troubleshooting, Telephony, IP, Broadband, Wireless, Customer Experience, Customer Satisfaction, Customer Retention, Technical Support, TCP/IP, Ethernet, Vendor Management, Computer Network..., Cisco Technologies, Fiber Optics, Customer Service, Routers, Avaya, Wireless Networking, DSL, Cabling, Leadership, Workforce Management, T1, Help Desk Support, Networking, Customer-focused Service
Education
Seminole Community College 2012 — 2012
n/a, Psychology
Seminole Community College 2006 — 2009
N/A, Psychology
Comcast Cable March 2012 - Present
Convergys October 2010 - December 2011
WALGREENS CUSTOMER CARE CENTER October 2009 - March 2010
Skills
Telecommunications, Call Centers, VoIP, Troubleshooting, Telephony, IP, Broadband, Wireless, Customer Experience, Customer Satisfaction, Customer Retention, Technical Support, TCP/IP, Ethernet, Vendor Management, Computer Network..., Cisco Technologies, Fiber Optics, Customer Service, Routers, Avaya, Wireless Networking, DSL, Cabling, Leadership, Workforce Management, T1, Help Desk Support, Networking, Customer-focused Service
Education
Seminole Community College 2012 — 2012
n/a, Psychology
Seminole Community College 2006 — 2009
N/A, Psychology
Ola Wayne Johnson Ola Wayne Johnson's Convergys Experience February 2000 - October 2001
Job Real Estate Sales and Leasing Agent
Industry Real Estate
Experience
Trenton Public Schools September 2013 - Present
Orange Public Schools September 2011 - June 2012
Newark Public Schools Central High School September 2009 - June 2011
Elizabeth City Public Schools Battin Middle School April 2005 - August 2009
Neptune Township Public Schools February 2002 - February 2005
Convergys February 2000 - October 2001
Skills
Budgets, Career Development, Community Outreach, Customer Service, Databases, Editorial, Grant Writing, Educational Technology, Instructional Design
Education
NJEXCEL 2006 — 2008
Educational Specialist, Educational Leadership
Seton Hall University 2003 — 2005
Ed S, Educational Technology, 3.5
Morehouse College 1987 — 1992
B.A, Political Science
Princeton School of Real Estate
NJ licensed certified real estate sales professional
Red Bank Catholic HS
Trenton Public Schools September 2013 - Present
Orange Public Schools September 2011 - June 2012
Newark Public Schools Central High School September 2009 - June 2011
Elizabeth City Public Schools Battin Middle School April 2005 - August 2009
Neptune Township Public Schools February 2002 - February 2005
Convergys February 2000 - October 2001
Skills
Budgets, Career Development, Community Outreach, Customer Service, Databases, Editorial, Grant Writing, Educational Technology, Instructional Design
Education
NJEXCEL 2006 — 2008
Educational Specialist, Educational Leadership
Seton Hall University 2003 — 2005
Ed S, Educational Technology, 3.5
Morehouse College 1987 — 1992
B.A, Political Science
Princeton School of Real Estate
NJ licensed certified real estate sales professional
Red Bank Catholic HS
Jessica Romansky Jessica Romansky's Convergys Experience August 2011 - September 2011
Job Barista at Starbucks
Industry Retail
Experience
Starbucks November 2011 - Present
Firehouse Subs October 2011 - December 2011
Convergys August 2011 - September 2011
Skills
Customer Service, Listening to customers, Works well with a team, Self-motivated Team..., Cooperative, Highly responsible, Problem Solving, Punctual, Highly Reliable, Multitasking Skills, Microsoft Office, Organization, Enforces Policies, Cash Handling Experience, Teamwork, Barista Training, Work in A Fast Paced..., Dedication to..., Microsoft Excel, Leadership, Training, PowerPoint, Customer Satisfaction, Microsoft Word, Public Speaking
Education
Seminole High School 2007 — 2011
Seminole State College of Florida
Starbucks November 2011 - Present
Firehouse Subs October 2011 - December 2011
Convergys August 2011 - September 2011
Skills
Customer Service, Listening to customers, Works well with a team, Self-motivated Team..., Cooperative, Highly responsible, Problem Solving, Punctual, Highly Reliable, Multitasking Skills, Microsoft Office, Organization, Enforces Policies, Cash Handling Experience, Teamwork, Barista Training, Work in A Fast Paced..., Dedication to..., Microsoft Excel, Leadership, Training, PowerPoint, Customer Satisfaction, Microsoft Word, Public Speaking
Education
Seminole High School 2007 — 2011
Seminole State College of Florida
Christian Alvarez Christian Alvarez's Convergys Experience November 1997 - April 2000
Job Technology Analyst
Industry Information Technology and Services
Experience
Cole, Scott & Kissane, P.A. November 2013 - Present
CABO Networks February 2013 - November 2013
TrialGraphix April 2008 - October 2012
Allied Cash Advance April 2005 - April 2008
Interland August 2003 - April 2005
Orange County Public Schools February 2003 - July 2003
Volusia County September 2002 - February 2003
AT&T April 2000 - December 2001
University of Central Florida October 1999 - April 2000
Convergys November 1997 - April 2000
Skills
Access, Microsoft Office, Operating Systems, SQL, Adobe Acrobat, Sanctions, Camtasia, Troubleshooting, Servers, Computer Hardware, Active Directory, SQL Server, Databases, Database Administration, Problem Solving, Integration, Administration, System Administration, Litigation Support, IPRO, Legal Discovery, Opticon, CT Summation, Summation iBlaze, LiveNote, Trial Director, Concordance, LAW Pre-Discovery, TimeCoder, Management, Disaster Recovery, VMware, Linux, Microsoft Exchange, Hardware, Software Installation, Microsoft SQL Server
Education
University of Central Florida 1999 — 2001
Baccalaureate of Science Degree, Electrical Engineering Technology - Computer Systems
Seminole Community College 1997 — 1999
Associate of Arts, Electrical Engineering Technology
Cole, Scott & Kissane, P.A. November 2013 - Present
CABO Networks February 2013 - November 2013
TrialGraphix April 2008 - October 2012
Allied Cash Advance April 2005 - April 2008
Interland August 2003 - April 2005
Orange County Public Schools February 2003 - July 2003
Volusia County September 2002 - February 2003
AT&T April 2000 - December 2001
University of Central Florida October 1999 - April 2000
Convergys November 1997 - April 2000
Skills
Access, Microsoft Office, Operating Systems, SQL, Adobe Acrobat, Sanctions, Camtasia, Troubleshooting, Servers, Computer Hardware, Active Directory, SQL Server, Databases, Database Administration, Problem Solving, Integration, Administration, System Administration, Litigation Support, IPRO, Legal Discovery, Opticon, CT Summation, Summation iBlaze, LiveNote, Trial Director, Concordance, LAW Pre-Discovery, TimeCoder, Management, Disaster Recovery, VMware, Linux, Microsoft Exchange, Hardware, Software Installation, Microsoft SQL Server
Education
University of Central Florida 1999 — 2001
Baccalaureate of Science Degree, Electrical Engineering Technology - Computer Systems
Seminole Community College 1997 — 1999
Associate of Arts, Electrical Engineering Technology
Laird Pistor Laird Pistor's Convergys Experience May 2012 - April 2014
Job Customer Retention Technician at Makotek
Industry Telecommunications
Experience
Convergys May 2012 - April 2014
Makotek September 2011 - May 2012
Connextions 2008 - 2011
Connextions 2009 - 2010
Lucent Technologies 2000 - 2002
Phoenix Wireless 1999 - 2000
Siemens Stromberg-Carlson 1972 - 1991
United States Marine Corps March 1968 - March 1972
Skills
Troubleshooting, Technical Support
Education
Seminole State Collage 2011 — 2011
Non Degree Seeking, Web programming
Seminole Community College 1976 — 2005
Non Degree Seeking, Programming, Spanish
University of Central Florida - College of Business Administration 1973 — 1976
BSBA, Accountancy
Naval Air Technical Training Center 1969 — 1969
Completed Course, Avionics
Orlando Junior College 1965 — 1967
AA, Pre-Engineering
Convergys May 2012 - April 2014
Makotek September 2011 - May 2012
Connextions 2008 - 2011
Connextions 2009 - 2010
Lucent Technologies 2000 - 2002
Phoenix Wireless 1999 - 2000
Siemens Stromberg-Carlson 1972 - 1991
United States Marine Corps March 1968 - March 1972
Skills
Troubleshooting, Technical Support
Education
Seminole State Collage 2011 — 2011
Non Degree Seeking, Web programming
Seminole Community College 1976 — 2005
Non Degree Seeking, Programming, Spanish
University of Central Florida - College of Business Administration 1973 — 1976
BSBA, Accountancy
Naval Air Technical Training Center 1969 — 1969
Completed Course, Avionics
Orlando Junior College 1965 — 1967
AA, Pre-Engineering
Scott Herzog Scott Herzog's Convergys Experience March 2011 - February 2012
Job Java Software Engineer
Industry Information Technology and Services
Experience
accesso September 2015 - Present
Toptech Systems Inc. February 2014 - July 2015
AAA National February 2012 - December 2013
Convergys March 2011 - February 2012
KiksNet Inc. June 2009 - July 2011
Convergys Corp June 2010 - March 2011
Convergys March 1990 - December 2007
Travelers Insurance March 1985 - February 1990
Pratt & Whitney March 1984 - August 1984
Education
Seminole State College of Florida 2007 — 2009
Assoc of Arts, Computer Science
PMI 2000 — 2007
PMP, Project Management
Computer Processing Institute 1984 — 1984
Certificate Business Programming, Information Procesing
University of Maine 1980 — 1980
University of Montana 1978 — 1979
Wildlife Biology
accesso September 2015 - Present
Toptech Systems Inc. February 2014 - July 2015
AAA National February 2012 - December 2013
Convergys March 2011 - February 2012
KiksNet Inc. June 2009 - July 2011
Convergys Corp June 2010 - March 2011
Convergys March 1990 - December 2007
Travelers Insurance March 1985 - February 1990
Pratt & Whitney March 1984 - August 1984
Education
Seminole State College of Florida 2007 — 2009
Assoc of Arts, Computer Science
PMI 2000 — 2007
PMP, Project Management
Computer Processing Institute 1984 — 1984
Certificate Business Programming, Information Procesing
University of Maine 1980 — 1980
University of Montana 1978 — 1979
Wildlife Biology
Priscilla Blanco's Convergys Experience April 2014 - September 2014
Job Student at University of Central Florida
Industry Music
Experience
Convergys April 2014 - September 2014
Skills
Customer Service, Music Performance, Microsoft Excel, Microsoft Word, Telegence, Amdocs Clarify, Communication Skills, Customer Satisfaction, Billing Process, AT&T Connect, Music
Education
University of Central Florida 2015 — 2016
Bachelor of Science, Environmental Psychology • Minor in Music
Seminole State College of Florida
Associate of Arts, Psychology
Convergys April 2014 - September 2014
Skills
Customer Service, Music Performance, Microsoft Excel, Microsoft Word, Telegence, Amdocs Clarify, Communication Skills, Customer Satisfaction, Billing Process, AT&T Connect, Music
Education
University of Central Florida 2015 — 2016
Bachelor of Science, Environmental Psychology • Minor in Music
Seminole State College of Florida
Associate of Arts, Psychology
Raiza Diaz Raiza Diaz's Convergys Experience March 2012 - June 2013
Job Realtor at Charles Rutenberg Realty
Industry Real Estate
Experience
Hertz Car Sales April 2015 - Present
Charles Rutenberg Realty March 2015 - Present
Kelly Services December 2014 - March 2015
Kelly Services June 2014 - November 2014
Convergys March 2012 - June 2013
Longwood KIA Mitsubishi June 2009 - June 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Teaching, Community Outreach, Data Entry, Policy, Problem Solving, Sales, Time Management
Education
Climer School of Real Estate 2015 — 2015
Certificate, Real Estate Sales
University of Central Florida 2011 — 2013
Bachelor's Degree, Psychology
Seminole State College of Florida 2007 — 2010
Associate's Degree, General Studies
Seminole High School 2003 — 2007
High School, High School/Secondary Diplomas and Certificates
Hertz Car Sales April 2015 - Present
Charles Rutenberg Realty March 2015 - Present
Kelly Services December 2014 - March 2015
Kelly Services June 2014 - November 2014
Convergys March 2012 - June 2013
Longwood KIA Mitsubishi June 2009 - June 2011
Skills
Microsoft Office, Customer Service, Microsoft Excel, Management, Microsoft Word, PowerPoint, Public Speaking, Research, Project Management, Leadership, Teaching, Community Outreach, Data Entry, Policy, Problem Solving, Sales, Time Management
Education
Climer School of Real Estate 2015 — 2015
Certificate, Real Estate Sales
University of Central Florida 2011 — 2013
Bachelor's Degree, Psychology
Seminole State College of Florida 2007 — 2010
Associate's Degree, General Studies
Seminole High School 2003 — 2007
High School, High School/Secondary Diplomas and Certificates
Kyle McComb Kyle McComb's Convergys Experience March 2014 - March 2015
Job Experienced Customer and Technical Support Representative, Retail Sales
Industry Telecommunications
Experience
Noble Communications, Inc. March 2015 - Present
Convergys March 2014 - March 2015
FedEx Express April 2013 - March 2014
Publix Super Markets February 2013 - October 2013
Billabong January 2011 - February 2013
Skills
Customer Service, Retail Sales, Logistics, Technical Support, Training
Education
Seminole State College of Florida 2011 — 2014
Seminole State College of Florida
Business Administration and Management, General
Noble Communications, Inc. March 2015 - Present
Convergys March 2014 - March 2015
FedEx Express April 2013 - March 2014
Publix Super Markets February 2013 - October 2013
Billabong January 2011 - February 2013
Skills
Customer Service, Retail Sales, Logistics, Technical Support, Training
Education
Seminole State College of Florida 2011 — 2014
Seminole State College of Florida
Business Administration and Management, General
Joseph Truhan's Convergys Experience April 2013 - April 2014
Job IT Field Technician
Industry Information Technology and Services
Experience
U.S. Department of Veterans Affairs October 2014 - Present
Electronic Arts (EA) April 2014 - August 2014
Convergys April 2013 - April 2014
U.S. Department of Veterans Affairs August 2009 - December 2010
United States Marine Corps July 2002 - July 2007
Education
Winter Park Tech 2011 — 2011
Seminole Community College 2009 — 2010
AA general, General Ed.
U.S. Department of Veterans Affairs October 2014 - Present
Electronic Arts (EA) April 2014 - August 2014
Convergys April 2013 - April 2014
U.S. Department of Veterans Affairs August 2009 - December 2010
United States Marine Corps July 2002 - July 2007
Education
Winter Park Tech 2011 — 2011
Seminole Community College 2009 — 2010
AA general, General Ed.
Debbie Estes Debbie Estes's Convergys Experience June 2013 - June 2015
Job Seeking: Day shift Work From Home Customer Service/ Data Entry ; Virtual Secretary; Reset work; Merchandising, etc.
Industry Retail
Experience
Convergys June 2013 - June 2015
Source Interlink October 2011 - May 2014
Acosta March 2011 - August 2013
Crossmark November 2009 - September 2011
Skills
Online Data Entry, Internet/Typing 53 WPM, Microsoft Word, Displaying/..., Microsoft Excel, English, Visual Merchandising, Excellent follow up and..., Soft Skills..., Team Player, People Skills, Customer-focused Service, Responsible Care, Team Building, Team Building and..., Event Planning, Editing, Fundraising, Cross-functional Team..., Facebook, Social Media, Community Outreach, Outsourcing, Research, Retail, Recruiting, Human Resources, Troubleshooting, Upstream, Virtualization, Creative Writing, Youth Development, Youth Ministry, Youth Mentoring, YouTube, Young Adults, Zumba, Staffing Coordination, Time Management, Merchandising, Microsoft Office, Training, Customer Service, Leadership
Education
Somerset Community College 1980 — 1982
Associate's degree, Associate in Applied Science
Pulaski County High School 1976 — 1980
High School, General Studies
Convergys June 2013 - June 2015
Source Interlink October 2011 - May 2014
Acosta March 2011 - August 2013
Crossmark November 2009 - September 2011
Skills
Online Data Entry, Internet/Typing 53 WPM, Microsoft Word, Displaying/..., Microsoft Excel, English, Visual Merchandising, Excellent follow up and..., Soft Skills..., Team Player, People Skills, Customer-focused Service, Responsible Care, Team Building, Team Building and..., Event Planning, Editing, Fundraising, Cross-functional Team..., Facebook, Social Media, Community Outreach, Outsourcing, Research, Retail, Recruiting, Human Resources, Troubleshooting, Upstream, Virtualization, Creative Writing, Youth Development, Youth Ministry, Youth Mentoring, YouTube, Young Adults, Zumba, Staffing Coordination, Time Management, Merchandising, Microsoft Office, Training, Customer Service, Leadership
Education
Somerset Community College 1980 — 1982
Associate's degree, Associate in Applied Science
Pulaski County High School 1976 — 1980
High School, General Studies
Elitsa Myasishteva Elitsa Myasishteva's Convergys Experience May 2013 - Present
Job Technical Support at Convergys
Industry Translation and Localization
Experience
Convergys May 2013 - Present
Education
Sofia University St. Kliment Ohridski 2009 — 2013
Bachelor's degree
Sofia University St. Kliment Ohridski 2009 — 2013
Bachelor's degree, Hungarian/Magyar Language and Literature
Convergys May 2013 - Present
Education
Sofia University St. Kliment Ohridski 2009 — 2013
Bachelor's degree
Sofia University St. Kliment Ohridski 2009 — 2013
Bachelor's degree, Hungarian/Magyar Language and Literature
Miguel Muniz Miguel Muniz's Convergys Experience August 2000 - December 2002
Job Team Lead at Adventist Health System
Industry Information Technology and Services
Experience
Adventist Health System January 2009 - Present
HD Supply 2002 - 2008
HD Supply 2002 - 2007
Convergys August 2000 - December 2002
Skills
Active Directory, Troubleshooting, Visio, Software Documentation, Windows Server, System Administration, Teamwork, Windows, Computer Hardware, Windows 7, Call Centers, Leadership, System Deployment, Disaster Recovery, Customer Service, Linux, Process Improvement
Education
Colegio Universitario del Este 1997 — 2000
Bachelor, Business Administration - Computer Programming
Seminole State College of Florida 1994 — 1996
AS
Adventist Health System January 2009 - Present
HD Supply 2002 - 2008
HD Supply 2002 - 2007
Convergys August 2000 - December 2002
Skills
Active Directory, Troubleshooting, Visio, Software Documentation, Windows Server, System Administration, Teamwork, Windows, Computer Hardware, Windows 7, Call Centers, Leadership, System Deployment, Disaster Recovery, Customer Service, Linux, Process Improvement
Education
Colegio Universitario del Este 1997 — 2000
Bachelor, Business Administration - Computer Programming
Seminole State College of Florida 1994 — 1996
AS
Sarah Ledford Sarah Ledford's Convergys Experience July 2005 - August 2007
Job Microsoft Specialist at Mosaic Sales Solutions
Industry Consumer Electronics
Experience
Mosaic Sales Solutions June 2010 - June 2015
AT&T October 2007 - November 2009
Convergys July 2005 - August 2007
Skills
Microsoft Office, Windows, Public Speaking, Training, Continuous Improvement, Telecommunications, Coaching, Teaching, Account Management, Team Leadership, Leadership Development, Management, Social Media, Team Building, Cross-functional Team..., Time Management, Quality Auditing, Customer Service, Retail, Inventory Management, Event Planning, Sales Management, Visual Merchandising, Lead Generation, Key Performance..., Project Management, Negotiation, Recruiting, Troubleshooting, Zoning, Data Analysis, Marketing
Education
Seminole State College of Florida 2005 — 2007
Pre-Medicine/Pre-Medical Studies
Seminole highschool 2001 — 2005
High School, General education; Academy of Health Careers
Mosaic Sales Solutions June 2010 - June 2015
AT&T October 2007 - November 2009
Convergys July 2005 - August 2007
Skills
Microsoft Office, Windows, Public Speaking, Training, Continuous Improvement, Telecommunications, Coaching, Teaching, Account Management, Team Leadership, Leadership Development, Management, Social Media, Team Building, Cross-functional Team..., Time Management, Quality Auditing, Customer Service, Retail, Inventory Management, Event Planning, Sales Management, Visual Merchandising, Lead Generation, Key Performance..., Project Management, Negotiation, Recruiting, Troubleshooting, Zoning, Data Analysis, Marketing
Education
Seminole State College of Florida 2005 — 2007
Pre-Medicine/Pre-Medical Studies
Seminole highschool 2001 — 2005
High School, General education; Academy of Health Careers
J. Tyler Potts J. Tyler Potts's Convergys Experience June 2011 - June 2013
Job Xerox Technology Consultant for Saxon Business Systems
Industry Business Supplies and Equipment
Experience
Saxon Business Systems June 2013 - Present
Convergys June 2011 - June 2013
Toys R Us 2008 - 2011
Skills
New Business Development, B2B, Team Building, Solution Selling, Sales Process, Team Leadership, Managed Print Services, Document Management, Business Development, Product Management, Business Planning, Management, Team Management, Process Improvement, Selling, Account Management, Strategic Planning, CRM, Leadership
Education
Seminole State College of Florida 2004 — 2007
Associate of Science (AS), Business, Management, Marketing, and Related Support Services
Saxon Business Systems June 2013 - Present
Convergys June 2011 - June 2013
Toys R Us 2008 - 2011
Skills
New Business Development, B2B, Team Building, Solution Selling, Sales Process, Team Leadership, Managed Print Services, Document Management, Business Development, Product Management, Business Planning, Management, Team Management, Process Improvement, Selling, Account Management, Strategic Planning, CRM, Leadership
Education
Seminole State College of Florida 2004 — 2007
Associate of Science (AS), Business, Management, Marketing, and Related Support Services
Erik Sande's Convergys Experience January 2013 - July 2013
Job Sales Professional
Industry Automotive
Experience
David Maus Toyota April 2014 - Present
Westin Hotels & Resorts July 2013 - April 2014
Convergys January 2013 - July 2013
Convergys June 2012 - January 2013
Publix Super Markets 2009 - 2013
Albertsons 2005 - 2009
Skills
Microsoft Office, Management, Microsoft Word, PowerPoint, Sales, Leadership, Training, Photoshop, Research, Microsoft Excel, English, Process Improvement, Windows, Outlook, Customer Service, Public Speaking, Social Media, Team Building, Strategic Planning, Team Leadership, Negotiation, Teamwork, Teaching, Time Management, Project Planning, Project Management, Coaching, Public Relations, Customer Satisfaction, Inventory Management, CRM, Retail, Customer Retention, Employee Training, Sales Operations, Sales Process, Problem Solving, Communication, Technical Support, Troubleshooting, Customer Experience
Education
Seminole State College of Florida 2014 — 2016
Associate of Arts (AA), Business Administration and Management, General
Apopka High 2005 — 2009
Diploma, General Studies
David Maus Toyota April 2014 - Present
Westin Hotels & Resorts July 2013 - April 2014
Convergys January 2013 - July 2013
Convergys June 2012 - January 2013
Publix Super Markets 2009 - 2013
Albertsons 2005 - 2009
Skills
Microsoft Office, Management, Microsoft Word, PowerPoint, Sales, Leadership, Training, Photoshop, Research, Microsoft Excel, English, Process Improvement, Windows, Outlook, Customer Service, Public Speaking, Social Media, Team Building, Strategic Planning, Team Leadership, Negotiation, Teamwork, Teaching, Time Management, Project Planning, Project Management, Coaching, Public Relations, Customer Satisfaction, Inventory Management, CRM, Retail, Customer Retention, Employee Training, Sales Operations, Sales Process, Problem Solving, Communication, Technical Support, Troubleshooting, Customer Experience
Education
Seminole State College of Florida 2014 — 2016
Associate of Arts (AA), Business Administration and Management, General
Apopka High 2005 — 2009
Diploma, General Studies
Evgin E. Ismail's Convergys Experience February 2013 - Present
Job Microsoft CTS Platforms Engineer at Convergys
Industry Information Technology and Services
Experience
Stream Global Services February 2013 - Present
Convergys February 2013 - Present
SK Group LTD. March 2008 - October 2009
ITK-ZARDINI SRL. April 2007 - February 2008
Scorpion Shipping Ltd. April 2001 - April 2007
Skills
Logistics, English, Italian, Active Directory, Customer Satisfaction, Team Leadership, Customer Service, Microsoft Servers, Teamwork, Analytical Skills, Transportation..., Negotiation, Bilingual Proficiency, Stress Management, High Organizational..., Logistics Management, Customer Retention, Administrative Work, Leadership Development, Outstanding time..., Connecting People, Team-oriented, Outstanding..., Multitasking Skills, Accurate Record Keeping, System Administration, Team Management, Strategic Planning, Transportation, Time Management, Freight, Great Motivator, Soft Skills, Sla, Workforce Planning, Escalation Process, Social Skills, Strategic Thinking, Process Improvement, Workforce Management, Interpersonal Leadership, Escalation, Computer Hardware, SLA, Analysis
Education
East London School of English 2009 — 2011
English Language and Literature/Letters
Sofia University St. Kliment Ohridski 1998 — 2003
Italian Philology
Language High School" K.Preslavski"-Varna, Bulgaria 1993 — 1998
Italian, English, Literature, Psychology
Stream Global Services February 2013 - Present
Convergys February 2013 - Present
SK Group LTD. March 2008 - October 2009
ITK-ZARDINI SRL. April 2007 - February 2008
Scorpion Shipping Ltd. April 2001 - April 2007
Skills
Logistics, English, Italian, Active Directory, Customer Satisfaction, Team Leadership, Customer Service, Microsoft Servers, Teamwork, Analytical Skills, Transportation..., Negotiation, Bilingual Proficiency, Stress Management, High Organizational..., Logistics Management, Customer Retention, Administrative Work, Leadership Development, Outstanding time..., Connecting People, Team-oriented, Outstanding..., Multitasking Skills, Accurate Record Keeping, System Administration, Team Management, Strategic Planning, Transportation, Time Management, Freight, Great Motivator, Soft Skills, Sla, Workforce Planning, Escalation Process, Social Skills, Strategic Thinking, Process Improvement, Workforce Management, Interpersonal Leadership, Escalation, Computer Hardware, SLA, Analysis
Education
East London School of English 2009 — 2011
English Language and Literature/Letters
Sofia University St. Kliment Ohridski 1998 — 2003
Italian Philology
Language High School" K.Preslavski"-Varna, Bulgaria 1993 — 1998
Italian, English, Literature, Psychology
David Beames's Convergys Experience 2003 - 2005
Job .
Industry Retail
Experience
Target June 2013 - August 2015
AT&T Mobility October 2005 - May 2013
EXPRESS November 2012 - March 2013
Convergys 2003 - 2005
Taco Bell March 1998 - June 2003
Skills
Training, Retail, Customer Service, Inventory Management, Leadership, Time Management, Microsoft Word, Call Centers, Facebook, Management, Merchandising, JDA, Call Center, Retail Sales, Microsoft Excel, PowerPoint, Sales, Recruiting, Social Networking, Sales Management, Social Media Marketing, Outlook, Teamwork, AC Nielsen, Customer Relations, SPSS, Dreamweaver, Photoshop, Qualtrics, Telecommunications..., Cellular Communications, Pinterest, Prezi, Human Resources, Coaching, Customer Satisfaction, Event Planning, Microsoft Office, Store Management, Social Media, Visual Merchandising, Employee Training, Inventory Control, Marketing, Store Remodels, Creative..., Payroll, Schedules, Planograms, Guest Service Management
Education
Texas Tech University 2008 — 2013
Bachelors, Retail Management with an emphasis on Corporate Research/ Minor Business Administration, GPA 3.13
South Plains College 2006 — 2008
Associates degree, Art
Target June 2013 - August 2015
AT&T Mobility October 2005 - May 2013
EXPRESS November 2012 - March 2013
Convergys 2003 - 2005
Taco Bell March 1998 - June 2003
Skills
Training, Retail, Customer Service, Inventory Management, Leadership, Time Management, Microsoft Word, Call Centers, Facebook, Management, Merchandising, JDA, Call Center, Retail Sales, Microsoft Excel, PowerPoint, Sales, Recruiting, Social Networking, Sales Management, Social Media Marketing, Outlook, Teamwork, AC Nielsen, Customer Relations, SPSS, Dreamweaver, Photoshop, Qualtrics, Telecommunications..., Cellular Communications, Pinterest, Prezi, Human Resources, Coaching, Customer Satisfaction, Event Planning, Microsoft Office, Store Management, Social Media, Visual Merchandising, Employee Training, Inventory Control, Marketing, Store Remodels, Creative..., Payroll, Schedules, Planograms, Guest Service Management
Education
Texas Tech University 2008 — 2013
Bachelors, Retail Management with an emphasis on Corporate Research/ Minor Business Administration, GPA 3.13
South Plains College 2006 — 2008
Associates degree, Art
Sean Dineen Sean Dineen's Convergys Experience 2013 - 2014
Job President and CEO at Iron Age Office
Industry Design
Experience
Iron Age Office August 2014 - Present
Challenger Sports May 2013 - August 2014
Convergys 2013 - 2014
Skills
Graphic Design, Advertising, Digital Marketing, Business Intelligence, Instructional Design, Sales, Social Media Marketing, Illustration, Coaching, Event Management, Event Planning, Time Management, Customer Service
Education
Sheffield Hallam University 2010 — 2013
Bachelor of Arts (B.A.), Graphic Design, specializing in Advertising
Iron Age Office August 2014 - Present
Challenger Sports May 2013 - August 2014
Convergys 2013 - 2014
Skills
Graphic Design, Advertising, Digital Marketing, Business Intelligence, Instructional Design, Sales, Social Media Marketing, Illustration, Coaching, Event Management, Event Planning, Time Management, Customer Service
Education
Sheffield Hallam University 2010 — 2013
Bachelor of Arts (B.A.), Graphic Design, specializing in Advertising
Derek Lofton Derek Lofton's Convergys Experience October 2013 - February 2014
Job Copy Center Supervisor at Staples
Industry Marketing and Advertising
Experience
Apple June 2015 - Present
Staples July 2010 - Present
Convergys October 2013 - February 2014
MetroPCS November 2012 - October 2013
Skills
Sales, Customer Retention, Customer Satisfaction, Sales Management, Customer Service, Retail, Inventory Management, Customer Experience, Team Building, Marketing, Team Leadership, Time Management, Account Management, Merchandising, Leadership, Solution Selling, Training, Sales Presentations
Education
Seminole State College of Florida 2010 — 2014
Business, Management, Marketing, and Related Support Services
Lake Brantley 2006 — 2010
Apple June 2015 - Present
Staples July 2010 - Present
Convergys October 2013 - February 2014
MetroPCS November 2012 - October 2013
Skills
Sales, Customer Retention, Customer Satisfaction, Sales Management, Customer Service, Retail, Inventory Management, Customer Experience, Team Building, Marketing, Team Leadership, Time Management, Account Management, Merchandising, Leadership, Solution Selling, Training, Sales Presentations
Education
Seminole State College of Florida 2010 — 2014
Business, Management, Marketing, and Related Support Services
Lake Brantley 2006 — 2010
Charlotte Joiner Charlotte Joiner's Convergys Experience July 2015 - Present
Job Technical Support Assoc I at Convergys
Industry Telecommunications
Experience
Convergys July 2015 - Present
Universal Orlando Resort April 2015 - July 2015
Skills
Community Development, Public Administration, Policy, Grant Writing, Local Government, Nonprofits, Volunteer Management, Political Science, Policy Analysis, Public Policy, Community Outreach, Government, Economic Development, Grants, Customer Service, Mac OS, Microsoft Office, Windows, Event Planning
Education
University of Central Florida 2013 — 2016
Bachelor of Science (BS), Public Administration
Seminole Community College 2010 — 2012
Associate of Arts (AA), General Studies/Public Administration
Convergys July 2015 - Present
Universal Orlando Resort April 2015 - July 2015
Skills
Community Development, Public Administration, Policy, Grant Writing, Local Government, Nonprofits, Volunteer Management, Political Science, Policy Analysis, Public Policy, Community Outreach, Government, Economic Development, Grants, Customer Service, Mac OS, Microsoft Office, Windows, Event Planning
Education
University of Central Florida 2013 — 2016
Bachelor of Science (BS), Public Administration
Seminole Community College 2010 — 2012
Associate of Arts (AA), General Studies/Public Administration
Iliya Mendez Iliya Mendez's Convergys Experience August 2011 - February 2013
Job System Administrator at MCSG
Industry Military
Experience
MCSG May 2015 - Present
United States Army National Guard February 2012 - Present
ViaWest October 2014 - March 2015
Progressive Insurance February 2014 - October 2014
Convergys August 2011 - February 2013
Skills
Technical Support, Computer Hardware, Operating Systems, Help Desk Support, Active Directory, Troubleshooting, Software Installation, Windows 7, Call Centers, Hardware, Security, Information Technology, Network Administration, Networking, Data Center, Customer Service
Education
Advanced Individual Training 2012 — 2012
Technical Certificate, 25B Information Technilogy, Pass
Seminole Community College 2009 — 2010
AA, General Studies, 2.8
MCSG May 2015 - Present
United States Army National Guard February 2012 - Present
ViaWest October 2014 - March 2015
Progressive Insurance February 2014 - October 2014
Convergys August 2011 - February 2013
Skills
Technical Support, Computer Hardware, Operating Systems, Help Desk Support, Active Directory, Troubleshooting, Software Installation, Windows 7, Call Centers, Hardware, Security, Information Technology, Network Administration, Networking, Data Center, Customer Service
Education
Advanced Individual Training 2012 — 2012
Technical Certificate, 25B Information Technilogy, Pass
Seminole Community College 2009 — 2010
AA, General Studies, 2.8
Anoop Girotra's Convergys Experience December 2002 - June 2005
Job Account Director at Infosys
Industry Information Technology and Services
Experience
Infosys August 2015 - Present
Infosys April 2014 - Present
Infosys November 2010 - April 2014
Infosys October 2008 - November 2010
Ericsson February 2006 - October 2008
Accenture June 2005 - February 2006
Convergys December 2002 - June 2005
GE Capital March 2001 - December 2002
Skills
People Management, Team Management, Change Management, Operations Management, Customer Relations, IT Service Management, Operational Excellence, Strategic Planning, Resource Management, Line Management, Program Management, Service Delivery, Auditing, Telecommunications, Pre-sales, ITIL, Financial Control, Project Planning, Process Improvement, Vendor Management, Performance Management, Business Process, SDLC, Outsourcing, Business Management, Team Building, Six Sigma, Planning, Requirements Analysis, IT Management, Management Consulting, SLA, Business Strategy, Team Leadership, Risk Assessment, Quality Assurance, OEM, Outsourcing Management, Sla, P&L Management, CRM, Cross-functional Team..., Management, Leadership, ERP, Project Management
Education
Shivaji University 1996 — 2000
B.E, Electronics and Telecommunication
D.A.V School
Infosys August 2015 - Present
Infosys April 2014 - Present
Infosys November 2010 - April 2014
Infosys October 2008 - November 2010
Ericsson February 2006 - October 2008
Accenture June 2005 - February 2006
Convergys December 2002 - June 2005
GE Capital March 2001 - December 2002
Skills
People Management, Team Management, Change Management, Operations Management, Customer Relations, IT Service Management, Operational Excellence, Strategic Planning, Resource Management, Line Management, Program Management, Service Delivery, Auditing, Telecommunications, Pre-sales, ITIL, Financial Control, Project Planning, Process Improvement, Vendor Management, Performance Management, Business Process, SDLC, Outsourcing, Business Management, Team Building, Six Sigma, Planning, Requirements Analysis, IT Management, Management Consulting, SLA, Business Strategy, Team Leadership, Risk Assessment, Quality Assurance, OEM, Outsourcing Management, Sla, P&L Management, CRM, Cross-functional Team..., Management, Leadership, ERP, Project Management
Education
Shivaji University 1996 — 2000
B.E, Electronics and Telecommunication
D.A.V School
Temperance Penrod Temperance Penrod's Convergys Experience December 2012 - September 2013
Job Technical Support Specialist at StorageCraft Technology Corporation
Industry Information Technology and Services
Experience
StorageCraft Technology Corporation September 2013 - Present
Convergys December 2012 - September 2013
Teleperformance, USA June 2010 - December 2011
Results Technologies June 2009 - May 2011
Skills
Technical Support, Appointment Scheduling, Customer Service, XP, Help Desk Support, Windows 7, Microsoft Office 2007, Call Centers, Computer Hardware, Laptops, Windows XP, Blackberry, Printers, Customer Support, Hardware Support, Remote Desktop, Troubleshooting, Windows XP Pro, Software Installation, A+ Certified, Dell Computers, DHCP, Windows Vista, Operating Systems, Software Documentation, Active Directory, Citrix, Microsoft Exchange, BMC Remedy, Hardware, DNS, Service Desk, Blackberry Enterprise..., VPN, Antivirus, ShadowProtect, ImageManager, Backup Solutions, Disaster Recovery, Snapshot Technology, Team Management, Training, Quality Assurance, Desktop Computers, Group Policy, Networking, Workstations, System Administration
Education
Snow College 2008 — 2009
Millard High School 2003 — 2008
StorageCraft Technology Corporation September 2013 - Present
Convergys December 2012 - September 2013
Teleperformance, USA June 2010 - December 2011
Results Technologies June 2009 - May 2011
Skills
Technical Support, Appointment Scheduling, Customer Service, XP, Help Desk Support, Windows 7, Microsoft Office 2007, Call Centers, Computer Hardware, Laptops, Windows XP, Blackberry, Printers, Customer Support, Hardware Support, Remote Desktop, Troubleshooting, Windows XP Pro, Software Installation, A+ Certified, Dell Computers, DHCP, Windows Vista, Operating Systems, Software Documentation, Active Directory, Citrix, Microsoft Exchange, BMC Remedy, Hardware, DNS, Service Desk, Blackberry Enterprise..., VPN, Antivirus, ShadowProtect, ImageManager, Backup Solutions, Disaster Recovery, Snapshot Technology, Team Management, Training, Quality Assurance, Desktop Computers, Group Policy, Networking, Workstations, System Administration
Education
Snow College 2008 — 2009
Millard High School 2003 — 2008
Denise McGill's Convergys Experience March 2015 - Present
Job Virtual Customer Service and Sales at Convergys
Industry Management Consulting
Experience
Arise Virtual Solutions Inc. March 2014 - Present
KBM Enterprises, LLC January 2004 - Present
Convergys March 2015 - Present
Higher One August 2014 - October 2014
Walton County Board of Education September 2013 - February 2014
Waters Edge Home Owners Association October 2012 - July 2013
Verizon Business September 2004 - April 2009
Verizon Business January 2000 - August 2004
MCI Corporation January 1998 - January 2000
MCI Corporation April 1996 - January 1998
Skills
Consultant Coordination, Web Design, Event Planning, Customer Service, Strategic Planning, Problem Solving, Scheduling, Project Planning, Project Management, Process Scheduler, Non-profits, Leadership, Team Building, Team Leadership, Management, Nonprofits, Training, Sales, Business Analysis, Troubleshooting, Forecasting, Access, Time Management, Program Management, Sales Operations, Policy, Contract Management, Microsoft Excel, Coaching, Change Management, Leadership Development, Process Improvement, Strategy, Recruiting, Organizational..., Public Speaking, Microsoft Office, Budgets, Analysis, Research
Education
Spelman College 1981 — 1983
BA, Psychology
Sinclair Community College 1978 — 1981
A.A, Sociology
Colonel White High School 1974 — 1978
Diploma, High School
Arise Virtual Solutions Inc. March 2014 - Present
KBM Enterprises, LLC January 2004 - Present
Convergys March 2015 - Present
Higher One August 2014 - October 2014
Walton County Board of Education September 2013 - February 2014
Waters Edge Home Owners Association October 2012 - July 2013
Verizon Business September 2004 - April 2009
Verizon Business January 2000 - August 2004
MCI Corporation January 1998 - January 2000
MCI Corporation April 1996 - January 1998
Skills
Consultant Coordination, Web Design, Event Planning, Customer Service, Strategic Planning, Problem Solving, Scheduling, Project Planning, Project Management, Process Scheduler, Non-profits, Leadership, Team Building, Team Leadership, Management, Nonprofits, Training, Sales, Business Analysis, Troubleshooting, Forecasting, Access, Time Management, Program Management, Sales Operations, Policy, Contract Management, Microsoft Excel, Coaching, Change Management, Leadership Development, Process Improvement, Strategy, Recruiting, Organizational..., Public Speaking, Microsoft Office, Budgets, Analysis, Research
Education
Spelman College 1981 — 1983
BA, Psychology
Sinclair Community College 1978 — 1981
A.A, Sociology
Colonel White High School 1974 — 1978
Diploma, High School
Carl Faustin Carl Faustin's Convergys Experience September 2004 - May 2006
Job Administrative Assistant at Tews Company
Industry Telecommunications
Experience
Tews Company January 2014 - Present
Options Marketing Group January 2010 - November 2013
Total Marketing Concepts February 2008 - December 2009
Bright House Networks March 2007 - February 2008
Unbound Mortgage Corpoation May 2006 - December 2006
Convergys September 2004 - May 2006
Skills
Office Administration, Administrative..., Office Management, Invoicing, Outlook, Telephone Skills, Accurate Data Entry, Supervisory Experience, Experienced Sales..., Powerful Communicator, Microsoft Office, Exceed Sales Goals, Exceeding Expectations, New Customer..., Exceeding Customer..., Exceeding Quotas, Handle Multiple..., Solution Development, Resolving Issues, Team Effectiveness, Work Well Independently, Work well without..., Works well in a team, Works well individually, Works Well in Groups
Education
Seminole State College of Florida 2003 — 2005
Associate's Degree, Publice Safety, 3.25
Seminole High School 2001 — 2003
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.75
Tews Company January 2014 - Present
Options Marketing Group January 2010 - November 2013
Total Marketing Concepts February 2008 - December 2009
Bright House Networks March 2007 - February 2008
Unbound Mortgage Corpoation May 2006 - December 2006
Convergys September 2004 - May 2006
Skills
Office Administration, Administrative..., Office Management, Invoicing, Outlook, Telephone Skills, Accurate Data Entry, Supervisory Experience, Experienced Sales..., Powerful Communicator, Microsoft Office, Exceed Sales Goals, Exceeding Expectations, New Customer..., Exceeding Customer..., Exceeding Quotas, Handle Multiple..., Solution Development, Resolving Issues, Team Effectiveness, Work Well Independently, Work well without..., Works well in a team, Works well individually, Works Well in Groups
Education
Seminole State College of Florida 2003 — 2005
Associate's Degree, Publice Safety, 3.25
Seminole High School 2001 — 2003
High School, College/University Preparatory and Advanced High School/Secondary Diploma Program, 3.75
Prashant Chopde Prashant Chopde's Convergys Experience September 2001 - March 2012
Job Sr. Advisory Systems Engineer at Syniverse
Industry Information Technology and Services
Experience
Syniverse Technologies - Enterprise Intelligence Services [EIS] March 2012 - Present
Convergys September 2001 - March 2012
CAMO Technologies Inc. [formerly BIT Tech Inc] October 2000 - September 2001
Messung Systems August 1998 - October 2000
Skills
Unix, Software Development, Solution Architecture, Requirements Analysis, Weblogic, Databases, Java Enterprise Edition, SDLC, Telecommunications, SOA, PL/SQL, Unix Shell Scripting, Software Project..., Architecture, SOAP, Web Services, SQL, Enterprise Architecture, Architectures, Business Analysis, Billing Systems, Linux, Performance Tuning, Agile Methodologies, Systems Analysis, Web Applications, J2EE Application..., Telecom BSS, Application Architecture, Business Process Design, Business Solutions..., Business Process..., Technology Integration, Agile & Waterfall..., Multithreaded..., High Performance..., Oracle, Integration, Enterprise Software, Pre-sales, Java
Education
National Institute of Information Technology, Pune 1997 — 1998
GNIIT Curriculum, Computer Science
Shivaji University 1992 — 1997
B.E, Industrial Electronics
S.M. Choksey Junior High School 1990 — 1992
Syniverse Technologies - Enterprise Intelligence Services [EIS] March 2012 - Present
Convergys September 2001 - March 2012
CAMO Technologies Inc. [formerly BIT Tech Inc] October 2000 - September 2001
Messung Systems August 1998 - October 2000
Skills
Unix, Software Development, Solution Architecture, Requirements Analysis, Weblogic, Databases, Java Enterprise Edition, SDLC, Telecommunications, SOA, PL/SQL, Unix Shell Scripting, Software Project..., Architecture, SOAP, Web Services, SQL, Enterprise Architecture, Architectures, Business Analysis, Billing Systems, Linux, Performance Tuning, Agile Methodologies, Systems Analysis, Web Applications, J2EE Application..., Telecom BSS, Application Architecture, Business Process Design, Business Solutions..., Business Process..., Technology Integration, Agile & Waterfall..., Multithreaded..., High Performance..., Oracle, Integration, Enterprise Software, Pre-sales, Java
Education
National Institute of Information Technology, Pune 1997 — 1998
GNIIT Curriculum, Computer Science
Shivaji University 1992 — 1997
B.E, Industrial Electronics
S.M. Choksey Junior High School 1990 — 1992
Stacey Kaiser Stacey Kaiser's Convergys Experience March 1999 - August 2005
Job Senior Manager, Analytics & Insights at STARTEK
Industry Consumer Services
Experience
STARTEK May 2015 - Present
ACCENT Marketing February 2014 - May 2015
ACCENT Marketing July 2007 - February 2014
ACCENT Marketing April 2006 - July 2007
CNL January 2006 - April 2006
Convergys March 1999 - August 2005
Convergys March 1999 - April 2003
Skills
Customer Engagement, Process Improvement, Customer Satisfaction, Leadership, Customer Experience, Business Intelligence, Program Management, Data Analysis, Analysis, Management Consulting, Project Management, Troubleshooting, Management, Software Documentation, Call Centers, Vendor Management, Call Center, Training, Workforce Management, Forecasting, Contact Centers, Outsourcing, Operations Management, Performance Management, BPO, Human Resources, Cross-functional Team..., Root Cause Problem..., Intelligent Call Routing, Business Development, New Business Development, Technical Requirements..., Project Implementation, Solution Implementation, KPI Implementation, Team Building, CRM, Customer Service, Telecommunications, Customer Retention, Change Management
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Information Technology
University of Phoenix 2008 — 2012
Bachelor, Business Management
Seminole Community College 2002 — 2006
Associate of Science, Legal Studies
STARTEK May 2015 - Present
ACCENT Marketing February 2014 - May 2015
ACCENT Marketing July 2007 - February 2014
ACCENT Marketing April 2006 - July 2007
CNL January 2006 - April 2006
Convergys March 1999 - August 2005
Convergys March 1999 - April 2003
Skills
Customer Engagement, Process Improvement, Customer Satisfaction, Leadership, Customer Experience, Business Intelligence, Program Management, Data Analysis, Analysis, Management Consulting, Project Management, Troubleshooting, Management, Software Documentation, Call Centers, Vendor Management, Call Center, Training, Workforce Management, Forecasting, Contact Centers, Outsourcing, Operations Management, Performance Management, BPO, Human Resources, Cross-functional Team..., Root Cause Problem..., Intelligent Call Routing, Business Development, New Business Development, Technical Requirements..., Project Implementation, Solution Implementation, KPI Implementation, Team Building, CRM, Customer Service, Telecommunications, Customer Retention, Change Management
Education
University of Phoenix 2013 — 2015
Master of Business Administration (MBA), Information Technology
University of Phoenix 2008 — 2012
Bachelor, Business Management
Seminole Community College 2002 — 2006
Associate of Science, Legal Studies
Deepesh Pradhan Deepesh Pradhan's Convergys Experience July 2005 - January 2011
Job Technical Consultant Office 365 LYNC online at Mindtree
Industry Information Technology and Services
Experience
Mindtree March 2015 - Present
Mindtree May 2013 - December 2014
Hewlett-Packard January 2011 - May 2013
Convergys July 2005 - January 2011
Landmark Credit & Insurance Managers Pvt Ltd June 2004 - July 2005
Skills
ITIL, CCNA, Windows, Operating Systems, Troubleshooting, Active Directory, Documentation, Windows Server, XP, System Administration, JavaScript, HTML, Incident Management, Process Improvement, Shell Scripting, Microsoft Office, IT Management, Administration, Service Delivery, Team Management, Group Policy, WSUS, IIS, Server Administration, AutoIt, PAL, Servers, Antivirus, Windows Server 2003, DHCP, Hyper-V, Windows Server 2008, DNS, Windows 7, Virtualization, IT Operations, TCP/IP, IT Service Management, ISA Server, Deployment, Clustering, Software Installation, vSphere, VBScript, Server Architecture, HP, Computer Hardware, Cluster, System Deployment, Disaster Recovery
Education
Sikkim Manipal University of Health, Medical and Technological Sciences 2005 — 2008
MCA, Master in Computer Application
University of Mumbai
Bachelor of Commerce (BCom), Maths
Sacred Heart High School
SSC
Mindtree March 2015 - Present
Mindtree May 2013 - December 2014
Hewlett-Packard January 2011 - May 2013
Convergys July 2005 - January 2011
Landmark Credit & Insurance Managers Pvt Ltd June 2004 - July 2005
Skills
ITIL, CCNA, Windows, Operating Systems, Troubleshooting, Active Directory, Documentation, Windows Server, XP, System Administration, JavaScript, HTML, Incident Management, Process Improvement, Shell Scripting, Microsoft Office, IT Management, Administration, Service Delivery, Team Management, Group Policy, WSUS, IIS, Server Administration, AutoIt, PAL, Servers, Antivirus, Windows Server 2003, DHCP, Hyper-V, Windows Server 2008, DNS, Windows 7, Virtualization, IT Operations, TCP/IP, IT Service Management, ISA Server, Deployment, Clustering, Software Installation, vSphere, VBScript, Server Architecture, HP, Computer Hardware, Cluster, System Deployment, Disaster Recovery
Education
Sikkim Manipal University of Health, Medical and Technological Sciences 2005 — 2008
MCA, Master in Computer Application
University of Mumbai
Bachelor of Commerce (BCom), Maths
Sacred Heart High School
SSC
Debbie Duffy Debbie Duffy's Convergys Experience September 2009 - January 2012
Job ERP IT BI Data Analyst at Adventist Health System Information Services
Industry Information Technology and Services
Experience
Adventist Health System - Information Services April 2015 - Present
Wyndham Vacation Ownership September 2013 - April 2015
NetCracker January 2012 - May 2013
Convergys September 2009 - January 2012
Convergys March 2001 - September 2009
Convergys May 1996 - March 2001
Convergys December 1989 - May 1996
Skills
Solution Architecture, Requirements Analysis, SDLC, Software Project..., Unix, PL/SQL, Weblogic, Billing Systems, Telecommunications..., Integration, Agile Methodologies, Solaris, Software Development, Unix Shell Scripting, Business Analysis, Data Analysis, Quality Assurance, Testing & Integration, Process Improvement, Client Relations Skills, End-to-end Testing
Education
University of Kentucky
Bachelor of Science, Major in Computer Science, Minor in Math
Seminole Community College 2010 — 2012
Medical Coding and Billing Certification
Adventist Health System - Information Services April 2015 - Present
Wyndham Vacation Ownership September 2013 - April 2015
NetCracker January 2012 - May 2013
Convergys September 2009 - January 2012
Convergys March 2001 - September 2009
Convergys May 1996 - March 2001
Convergys December 1989 - May 1996
Skills
Solution Architecture, Requirements Analysis, SDLC, Software Project..., Unix, PL/SQL, Weblogic, Billing Systems, Telecommunications..., Integration, Agile Methodologies, Solaris, Software Development, Unix Shell Scripting, Business Analysis, Data Analysis, Quality Assurance, Testing & Integration, Process Improvement, Client Relations Skills, End-to-end Testing
Education
University of Kentucky
Bachelor of Science, Major in Computer Science, Minor in Math
Seminole Community College 2010 — 2012
Medical Coding and Billing Certification
Ernest Gonzalez Ernest Gonzalez's Convergys Experience June 2011 - Present
Job Customer Services Convergys
Industry Consumer Services
Experience
Convergys June 2011 - Present
University of Phoenix - Utah Campus September 2005 - Present
Management and Training Corp. January 1998 - October 2010
AOL October 1996 - January 1998
Skills
Troubleshooting, Software Documentation, Testing, DHCP, VPN, Switches, Windows Server, Windows, System Administration, Network Administration, Networking, Training, Network Security, Computer Hardware, Team Building, Active Directory
Education
Sonoma State University 1986 — 1988
Bachelor of Arts, Business Management, Financial
Convergys June 2011 - Present
University of Phoenix - Utah Campus September 2005 - Present
Management and Training Corp. January 1998 - October 2010
AOL October 1996 - January 1998
Skills
Troubleshooting, Software Documentation, Testing, DHCP, VPN, Switches, Windows Server, Windows, System Administration, Network Administration, Networking, Training, Network Security, Computer Hardware, Team Building, Active Directory
Education
Sonoma State University 1986 — 1988
Bachelor of Arts, Business Management, Financial
Danita Smith Danita Smith's Convergys Experience August 2011 - July 2015
Job Onboarding Specialist at Sutherland Global Services
Industry Human Resources
Experience
Freelance Real Estate Photographer 2004 - Present
Convergys August 2011 - July 2015
Macy's August 2010 - September 2011
Buck Consultants April 2011 - July 2011
Adecco October 2010 - January 2011
Aegis Protective Services June 2009 - June 2010
KDM POP Solutions Group November 2007 - May 2009
Sibcy Cline Realtors January 2004 - June 2007
Skills
Microsoft Excel, Outlook, Customer Service, Employee Relations, Recruiting, Applicant Tracking..., HRIS, Human Resources, Microsoft Office, Employee Benefits, Administrative..., Office Management, Payroll, PeopleSoft, Management, Administrative..., Time Management
Education
Sinclair Community College 1980 — 1984
AAS, Executive Secretarial
Freelance Real Estate Photographer 2004 - Present
Convergys August 2011 - July 2015
Macy's August 2010 - September 2011
Buck Consultants April 2011 - July 2011
Adecco October 2010 - January 2011
Aegis Protective Services June 2009 - June 2010
KDM POP Solutions Group November 2007 - May 2009
Sibcy Cline Realtors January 2004 - June 2007
Skills
Microsoft Excel, Outlook, Customer Service, Employee Relations, Recruiting, Applicant Tracking..., HRIS, Human Resources, Microsoft Office, Employee Benefits, Administrative..., Office Management, Payroll, PeopleSoft, Management, Administrative..., Time Management
Education
Sinclair Community College 1980 — 1984
AAS, Executive Secretarial
Joan Finigan's Convergys Experience June 1997 - August 1999
Job Senior Solutions Engineer at Deloitte
Industry Computer Software
Experience
Deloitte November 2014 - Present
Lexis Nexis December 2013 - November 2014
Agrilogic September 2013 - November 2013
Thomson Reuters March 2012 - September 2013
Houghton Mifflin Harcourt Education Publishing Co. December 2005 - March 2012
Harcourt Education August 1999 - December 2005
Convergys June 1997 - August 1999
Skills
Visio, XML, Mac OS X, HTML, CSS, OS X, Active Directory, Hardware, Operating Systems, Microsoft SQL Server, Software Documentation, Databases, Testing, SDLC, Troubleshooting, Software Development, Quality Assurance, Scrum, Requirements Gathering, Agile Methodologies, Integration
Education
Seminole Community College 1998 — 2001
A.S.Degree Internet Technology, Internet Technology'Computer Programming
Seminole Community College 1998 — 2001
A.S., Internet Technology/Computer Programming
Deloitte November 2014 - Present
Lexis Nexis December 2013 - November 2014
Agrilogic September 2013 - November 2013
Thomson Reuters March 2012 - September 2013
Houghton Mifflin Harcourt Education Publishing Co. December 2005 - March 2012
Harcourt Education August 1999 - December 2005
Convergys June 1997 - August 1999
Skills
Visio, XML, Mac OS X, HTML, CSS, OS X, Active Directory, Hardware, Operating Systems, Microsoft SQL Server, Software Documentation, Databases, Testing, SDLC, Troubleshooting, Software Development, Quality Assurance, Scrum, Requirements Gathering, Agile Methodologies, Integration
Education
Seminole Community College 1998 — 2001
A.S.Degree Internet Technology, Internet Technology'Computer Programming
Seminole Community College 1998 — 2001
A.S., Internet Technology/Computer Programming
Jason Dodson's Convergys Experience 2005 - 2007
Job Manager, Support Engineering at Symantec
Industry Computer Software
Experience
Symantec May 2012 - Present
Fedex March 2011 - May 2012
WorkStream Inc June 2006 - December 2011
Convergys 2005 - 2007
Convergys 2003 - 2005
Convergys 2000 - 2003
Education
University of Phoenix 2002 — 2004
General Business
Seminole Community College 2000 — 2002
General Business
Symantec May 2012 - Present
Fedex March 2011 - May 2012
WorkStream Inc June 2006 - December 2011
Convergys 2005 - 2007
Convergys 2003 - 2005
Convergys 2000 - 2003
Education
University of Phoenix 2002 — 2004
General Business
Seminole Community College 2000 — 2002
General Business
Monica Fleece's Convergys Experience 2001 - 2002
Job TMobile, USA
Industry Telecommunications
Experience
T-Mobile October 2005 - Present
T-Mobile, USA 2005 - 2011
Excellent Training, Inc 2003 - 2010
T-Mobile October 2005 - 2006
Cisco 2000 - 2003
Convergys 2001 - 2002
Education
Shorter University 1990 — 1991
Shiloh Highschool 1987 — 1990
T-Mobile October 2005 - Present
T-Mobile, USA 2005 - 2011
Excellent Training, Inc 2003 - 2010
T-Mobile October 2005 - 2006
Cisco 2000 - 2003
Convergys 2001 - 2002
Education
Shorter University 1990 — 1991
Shiloh Highschool 1987 — 1990
Nick Schauder's Convergys Experience January 2011 - Present
Job Global Account Executive at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys January 2011 - Present
Brady Corporation January 2010 - January 2011
ICT Group January 1993 - January 2010
Skills
BPO, Call Center, Vendor Management, Leadership, Call Centers, Outsourcing, Inbound Marketing, Technical Support, Workforce Management, Customer Experience, B2B, Account Management, Customer Retention, Customer Satisfaction, Management, Process Improvement
Education
Shippensburg University of Pennsylvania 1986 — 1990
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Convergys January 2011 - Present
Brady Corporation January 2010 - January 2011
ICT Group January 1993 - January 2010
Skills
BPO, Call Center, Vendor Management, Leadership, Call Centers, Outsourcing, Inbound Marketing, Technical Support, Workforce Management, Customer Experience, B2B, Account Management, Customer Retention, Customer Satisfaction, Management, Process Improvement
Education
Shippensburg University of Pennsylvania 1986 — 1990
Bachelor's Degree, Business, Management, Marketing, and Related Support Services
Dan Montgomery's Convergys Experience September 2004 - May 2013
Job Sr. Director, L&P Curriculum Design Major Account Services at ADP
Industry Outsourcing/Offshoring
Experience
ADP May 2013 - Present
Wilmington College - Blue Ash September 2004 - Present
Verona Vineyards, LLC January 2004 - Present
Convergys September 2004 - May 2013
Convergys October 2009 - January 2012
Convergys February 2008 - October 2009
Convergys January 2007 - February 2008
Convergys September 2004 - December 2006
Standard Register June 2001 - September 2004
Citi Group January 1997 - June 2001
Skills
Call Center Development, Leadership Development, Strategy Development, Six Sigma, Customer Service, Sales, Marketing, Business Strategy, Account Management, Analysis, Budgets, Call Centers, Coaching, Leadership
Education
Xavier University - School of Business Administration 2002 — 2004
MBA, Business Administration and Management, General
Wilmington College 1997 — 1999
BA, Business Administration
Sinclair Community College 1985 — 1988
AS, Business Administration
ADP May 2013 - Present
Wilmington College - Blue Ash September 2004 - Present
Verona Vineyards, LLC January 2004 - Present
Convergys September 2004 - May 2013
Convergys October 2009 - January 2012
Convergys February 2008 - October 2009
Convergys January 2007 - February 2008
Convergys September 2004 - December 2006
Standard Register June 2001 - September 2004
Citi Group January 1997 - June 2001
Skills
Call Center Development, Leadership Development, Strategy Development, Six Sigma, Customer Service, Sales, Marketing, Business Strategy, Account Management, Analysis, Budgets, Call Centers, Coaching, Leadership
Education
Xavier University - School of Business Administration 2002 — 2004
MBA, Business Administration and Management, General
Wilmington College 1997 — 1999
BA, Business Administration
Sinclair Community College 1985 — 1988
AS, Business Administration
Wes Parworth's Convergys Experience December 2007 - June 2008
Job Independent Provider at State of Ohio
Industry Building Materials
Experience
State of Ohio - Department of Developmental Disabilities February 2014 - Present
Atos International January 2011 - November 2013
Pomeroy February 2010 - September 2010
Siemens IT Solutions and Services Pvt. Ltd. September 2008 - February 2010
Convergys December 2007 - June 2008
National City Mortgage 2001 - 2007
Skills
SharePoint, IT Service Management, Microsoft Exchange, System Administration, SDLC, Microsoft Certified..., A+ Certified, Technical Support, Windows Server, Servers, Microsoft SQL Server, Troubleshooting, Laptops, Citrix, Visio, Disaster Recovery, ITIL, XP, Dell Computers, Active Directory, Requirements Analysis, Software Documentation, SQL, Systems Analysis, Computer Hardware
Education
Sinclair Community College 1995 — 2004
CIS
Tech Skills
MCSA
State of Ohio - Department of Developmental Disabilities February 2014 - Present
Atos International January 2011 - November 2013
Pomeroy February 2010 - September 2010
Siemens IT Solutions and Services Pvt. Ltd. September 2008 - February 2010
Convergys December 2007 - June 2008
National City Mortgage 2001 - 2007
Skills
SharePoint, IT Service Management, Microsoft Exchange, System Administration, SDLC, Microsoft Certified..., A+ Certified, Technical Support, Windows Server, Servers, Microsoft SQL Server, Troubleshooting, Laptops, Citrix, Visio, Disaster Recovery, ITIL, XP, Dell Computers, Active Directory, Requirements Analysis, Software Documentation, SQL, Systems Analysis, Computer Hardware
Education
Sinclair Community College 1995 — 2004
CIS
Tech Skills
MCSA
Kuldeep Jadhav's Convergys Experience September 2008 - May 2011
Job Sr Analyst at NorthgateArinso
Industry Information Technology and Services
Experience
NorthgateArinso June 2010 - Present
Convergys September 2008 - May 2011
Netxert Inc June 2007 - September 2008
Siemens 2005 - 2007
Skills
Adobe Forms, WebDynpro, ABAP, SAPScript, ALV, Smartforms, SAP Portal, SAP HR, SAP R/3, Business Analysis, Business Process, Data Migration, IDOC, Integration, SAP, SAP ERP, SAP Implementation, SDLC
Education
Shivaji University 1996 — 2000
NorthgateArinso June 2010 - Present
Convergys September 2008 - May 2011
Netxert Inc June 2007 - September 2008
Siemens 2005 - 2007
Skills
Adobe Forms, WebDynpro, ABAP, SAPScript, ALV, Smartforms, SAP Portal, SAP HR, SAP R/3, Business Analysis, Business Process, Data Migration, IDOC, Integration, SAP, SAP ERP, SAP Implementation, SDLC
Education
Shivaji University 1996 — 2000
Bill Fraser's Convergys Experience 2002 - 2004
Job
Industry Information Technology and Services
Experience
Pythian July 2013 - Present
Pythian January 2012 - July 2013
Pythian May 2008 - January 2012
Nuvo Network Management November 2006 - April 2008
Sitel 2004 - 2006
Convergys 2002 - 2004
Skills
Configuration Management, Performance Management, High Availability..., Scalable Architecture, Virtualization, DevOps, Reliability Engineering, System Administration, System Monitoring, Test Driven Development, Cloud Computing, Amazon Web Services, Nagios, Red Hat Linux, Apache, VMware, Linux, Puppet, Chef, Vagrant, Graphite, Docker, ElasticSearch, Ruby, RSpec, VPN, Ubuntu, Cacti, Iptables, ITIL, Debian, NFS, Git, KVM, Xen, VirtualBox, Cisco Security, Tomcat, RSA SecurID, IPSec, SELinux, Sendmail, Postfix, IMAP, Solaris Zones, Red Hat Cluster Suite, OpenBSD, Clustering, JBoss, Solaris
Education
Sheridan College 1998 — 2001
Diploma
Pythian July 2013 - Present
Pythian January 2012 - July 2013
Pythian May 2008 - January 2012
Nuvo Network Management November 2006 - April 2008
Sitel 2004 - 2006
Convergys 2002 - 2004
Skills
Configuration Management, Performance Management, High Availability..., Scalable Architecture, Virtualization, DevOps, Reliability Engineering, System Administration, System Monitoring, Test Driven Development, Cloud Computing, Amazon Web Services, Nagios, Red Hat Linux, Apache, VMware, Linux, Puppet, Chef, Vagrant, Graphite, Docker, ElasticSearch, Ruby, RSpec, VPN, Ubuntu, Cacti, Iptables, ITIL, Debian, NFS, Git, KVM, Xen, VirtualBox, Cisco Security, Tomcat, RSA SecurID, IPSec, SELinux, Sendmail, Postfix, IMAP, Solaris Zones, Red Hat Cluster Suite, OpenBSD, Clustering, JBoss, Solaris
Education
Sheridan College 1998 — 2001
Diploma
Kirk Woods's Convergys Experience March 2004 - June 2004
Job Program / Operations Manager at A Gift For Teaching
Industry Nonprofit Organization Management
Experience
Software Answers, Inc. February 2014 - Present
A Gift For Teaching September 2007 - April 2011
Continental Airlines May 2006 - August 2007
Second Harvest Food Bank June 2004 - February 2006
Convergys March 2004 - June 2004
ITT Tech/Second Harvest Food Bank of Central Florida September 2001 - November 2003
State of Florida Department of Corrections August 1998 - September 2001
Skills
Training, Leadership, Event Planning, Public Speaking, Social Media, Nonprofits, Customer Service, Program Management, Event Management, Community Outreach
Education
ITT Technical Institute 2001 — 2003
AS, Information Technology/Multimedia
Seminole State College of Florida
Bettendorf High School
Software Answers, Inc. February 2014 - Present
A Gift For Teaching September 2007 - April 2011
Continental Airlines May 2006 - August 2007
Second Harvest Food Bank June 2004 - February 2006
Convergys March 2004 - June 2004
ITT Tech/Second Harvest Food Bank of Central Florida September 2001 - November 2003
State of Florida Department of Corrections August 1998 - September 2001
Skills
Training, Leadership, Event Planning, Public Speaking, Social Media, Nonprofits, Customer Service, Program Management, Event Management, Community Outreach
Education
ITT Technical Institute 2001 — 2003
AS, Information Technology/Multimedia
Seminole State College of Florida
Bettendorf High School
Rafael Estrada's Convergys Experience February 2006 - March 2007
Job Data Storage, Networking, and Systems Administration
Industry Information Technology and Services
Experience
EMC November 2010 - August 2015
NetApp July 2008 - January 2011
Orlando Regional Healthcare 2007 - 2008
Convergys February 2006 - March 2007
Skills
Active Directory, Computer Hardware, NAS, System Administration, Troubleshooting, Storage, Operating Systems, Windows, Linux, Technical Support, Virtualization, Storage Area Networks, VMware, SAN, Disaster Recovery, Windows 7, Hardware, Servers
Education
Seminole State College of Florida 2010 — 2012
A.A., General Education
Technical Education Center of Osceola 2003 — 2005
A+, Net+, Wireless and Networking Technologies
EMC November 2010 - August 2015
NetApp July 2008 - January 2011
Orlando Regional Healthcare 2007 - 2008
Convergys February 2006 - March 2007
Skills
Active Directory, Computer Hardware, NAS, System Administration, Troubleshooting, Storage, Operating Systems, Windows, Linux, Technical Support, Virtualization, Storage Area Networks, VMware, SAN, Disaster Recovery, Windows 7, Hardware, Servers
Education
Seminole State College of Florida 2010 — 2012
A.A., General Education
Technical Education Center of Osceola 2003 — 2005
A+, Net+, Wireless and Networking Technologies
Daron Fowlks's Convergys Experience 1997 - 2000
Job Sr. Director North America Customer Service
Industry Internet
Experience
eBay August 2004 - Present
Marketing Ally 2001 - 2004
Neighborhood Box Office 2000 - 2001
Convergys 1997 - 2000
Skills
E-commerce, Outsourcing, Account Management, Analytics, Customer Experience, Call Center, Customer Satisfaction, Program Management, Web Analytics, Customer Service, Salesforce.com, Sales, Business Development, Product Management, Leadership, Strategic Partnerships, SaaS, CRM, Call Centers, Operations Management, Strategy
Education
University of Utah - David Eccles School of Business 1998 — 2001
MBA, Business
University of Utah 1994 — 1996
Bachelor of Science, Business
Snow College
Associates of Science, Business
eBay August 2004 - Present
Marketing Ally 2001 - 2004
Neighborhood Box Office 2000 - 2001
Convergys 1997 - 2000
Skills
E-commerce, Outsourcing, Account Management, Analytics, Customer Experience, Call Center, Customer Satisfaction, Program Management, Web Analytics, Customer Service, Salesforce.com, Sales, Business Development, Product Management, Leadership, Strategic Partnerships, SaaS, CRM, Call Centers, Operations Management, Strategy
Education
University of Utah - David Eccles School of Business 1998 — 2001
MBA, Business
University of Utah 1994 — 1996
Bachelor of Science, Business
Snow College
Associates of Science, Business
Dwayne Hodges's Convergys Experience June 2004 - December 2005
Job Quality Assurance Manager at Access2Care
Industry Professional Training & Coaching
Experience
Access2Care June 2011 - Present
Zenta July 2009 - June 2011
Pulte Mortgage December 2005 - November 2008
Convergys June 2004 - December 2005
Wells Fargo Home Mortgage January 2003 - December 2003
Wachovia Bank April 2002 - December 2002
Sprint March 1999 - March 2002
Skills
Instructional Design, Training Delivery, Training, Team Management, Team Leadership, Team Building, Process Improvement, Quality Assurance, Leadership, Coaching, Analysis, Blended Learning, Call Centers, Management, Customer Satisfaction
Education
South Carolina State University 1991 — 1992
Electrical Engineering
Access2Care June 2011 - Present
Zenta July 2009 - June 2011
Pulte Mortgage December 2005 - November 2008
Convergys June 2004 - December 2005
Wells Fargo Home Mortgage January 2003 - December 2003
Wachovia Bank April 2002 - December 2002
Sprint March 1999 - March 2002
Skills
Instructional Design, Training Delivery, Training, Team Management, Team Leadership, Team Building, Process Improvement, Quality Assurance, Leadership, Coaching, Analysis, Blended Learning, Call Centers, Management, Customer Satisfaction
Education
South Carolina State University 1991 — 1992
Electrical Engineering
Patrick Julian's Convergys Experience October 2004 - March 2005
Job Business Analyst at Sprint
Industry Telecommunications
Experience
Sprint January 2009 - Present
Sprint February 2008 - January 2009
Sprint March 2005 - February 2008
Convergys October 2004 - March 2005
Skills
Telecommunications, Call Centers, Wireless, Process Improvement, Customer Experience, Cellular Communications, Customer Satisfaction, Management, Customer Retention, Troubleshooting, Leadership, Six Sigma, Workforce Management, Onboarding, SDLC, Performance Management, LTE, 4G, Coaching, Project Management, Visio, Databases, Microsoft SQL Server, IEX Total View, .NET
Education
Seminole State College of Florida
Associate of Arts (AA), Computer Software Engineering
Sprint January 2009 - Present
Sprint February 2008 - January 2009
Sprint March 2005 - February 2008
Convergys October 2004 - March 2005
Skills
Telecommunications, Call Centers, Wireless, Process Improvement, Customer Experience, Cellular Communications, Customer Satisfaction, Management, Customer Retention, Troubleshooting, Leadership, Six Sigma, Workforce Management, Onboarding, SDLC, Performance Management, LTE, 4G, Coaching, Project Management, Visio, Databases, Microsoft SQL Server, IEX Total View, .NET
Education
Seminole State College of Florida
Associate of Arts (AA), Computer Software Engineering
Anna Lymar's Convergys Experience August 2013 - September 2014
Job Never Settle For Second Place
Industry Food Production
Experience
Clickinks.com September 2014 - Present
Convergys August 2013 - September 2014
Walgreens February 2013 - August 2013
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Photoshop, Social Media, Research, Management, Public Speaking
Education
Seminole State College of Florida 2010 — 2012
Associate of Arts (AA), Fine/Studio Arts, General
Clickinks.com September 2014 - Present
Convergys August 2013 - September 2014
Walgreens February 2013 - August 2013
Skills
Microsoft Office, Customer Service, Microsoft Excel, Microsoft Word, Photoshop, Social Media, Research, Management, Public Speaking
Education
Seminole State College of Florida 2010 — 2012
Associate of Arts (AA), Fine/Studio Arts, General
Gary Bartholomew's Convergys Experience April 1996 - December 1997
Job Professional Network Marketer at LifeVantage Corporation
Industry Telecommunications
Experience
LifeVantage Corporation October 2014 - Present
Utah Army National Guard October 2011 - Present
CenturyLink Communications (QWEST Communications) December 1998 - Present
Utah Army National Guard July 1991 - October 2011
Convergys April 1996 - December 1997
Skills
Military, Call Centers, Networking, Program Management, Strategic Planning, Telecommunications, Team Building, Management, Sales, Leadership, Customer Service, Public Speaking, Training, Team Leadership, Project Management, Security Clearance
Education
University of Phoenix 2006 — 2007
MBA, Business Administration and Management, General
University of Phoenix 1999 — 2001
Bachelor of Business Administration (BBA), Business Managment
Snow College 1992 — 1993
General Ed
LifeVantage Corporation October 2014 - Present
Utah Army National Guard October 2011 - Present
CenturyLink Communications (QWEST Communications) December 1998 - Present
Utah Army National Guard July 1991 - October 2011
Convergys April 1996 - December 1997
Skills
Military, Call Centers, Networking, Program Management, Strategic Planning, Telecommunications, Team Building, Management, Sales, Leadership, Customer Service, Public Speaking, Training, Team Leadership, Project Management, Security Clearance
Education
University of Phoenix 2006 — 2007
MBA, Business Administration and Management, General
University of Phoenix 1999 — 2001
Bachelor of Business Administration (BBA), Business Managment
Snow College 1992 — 1993
General Ed
Drew Boster's Convergys Experience April 1997 - September 2001
Job Chef at The Forest at Duke
Industry Hospitality
Experience
The Forest at Duke March 2008 - Present
Galloway Ridge at Fearrington September 2005 - March 2008
Convergys April 1997 - September 2001
Payment Systems Network June 1995 - November 1996
Skills
Culinary Skills, Menu Development, Cooking, Customer Service, Recipes, Food Preparation, Gourmet, Cuisine, PowerPoint, Pastry, Microsoft Word, Sanitation, Fine Dining, Microsoft Excel, Chef, Banquets, Microsoft Office, Food Service, Catering, Restaurant Management, Food Safety, Restaurants, Food, Hospitality Management, Leadership
Education
Seminole Community College 2000 — 2002
Honors AA, Liberal Arts
University of Central Florida 1992 — 1995
BS Bus. Adm., Marketing
The Forest at Duke March 2008 - Present
Galloway Ridge at Fearrington September 2005 - March 2008
Convergys April 1997 - September 2001
Payment Systems Network June 1995 - November 1996
Skills
Culinary Skills, Menu Development, Cooking, Customer Service, Recipes, Food Preparation, Gourmet, Cuisine, PowerPoint, Pastry, Microsoft Word, Sanitation, Fine Dining, Microsoft Excel, Chef, Banquets, Microsoft Office, Food Service, Catering, Restaurant Management, Food Safety, Restaurants, Food, Hospitality Management, Leadership
Education
Seminole Community College 2000 — 2002
Honors AA, Liberal Arts
University of Central Florida 1992 — 1995
BS Bus. Adm., Marketing
Phillip Xiao's Convergys Experience October 2010 - June 2012
Job SDE at Microsoft
Industry Computer Software
Experience
Microsoft June 2012 - Present
Convergys October 2010 - June 2012
Convergys China R&D Center May 2008 - October 2010
BMIAsia Inc March 2002 - September 2008
Skills
XML, PL/SQL, Java, JBoss, Websphere, DB2, C#, Web Services, Architecture, SOA, Billing Systems, J2EE, Struts, Weblogic, Solution Architecture, SDLC, JMS, SOAP, Integration, EJB, Tomcat, Spring, Enterprise Architecture, Java Enterprise Edition, JBoss Application Server, Agile Methodologies, Linux, Hibernate, Scrum
Education
Shanghai Jiao Tong University 1999 — 2002
Master, Compute Science
Shanghai Jiao Tong University 1995 — 1999
Bachelor, Computer Science
Microsoft June 2012 - Present
Convergys October 2010 - June 2012
Convergys China R&D Center May 2008 - October 2010
BMIAsia Inc March 2002 - September 2008
Skills
XML, PL/SQL, Java, JBoss, Websphere, DB2, C#, Web Services, Architecture, SOA, Billing Systems, J2EE, Struts, Weblogic, Solution Architecture, SDLC, JMS, SOAP, Integration, EJB, Tomcat, Spring, Enterprise Architecture, Java Enterprise Edition, JBoss Application Server, Agile Methodologies, Linux, Hibernate, Scrum
Education
Shanghai Jiao Tong University 1999 — 2002
Master, Compute Science
Shanghai Jiao Tong University 1995 — 1999
Bachelor, Computer Science
Okito Kudakwashe's Convergys Experience 2000 - 2003
Job Senior Quality Assurance Analyst
Industry Computer Software
Experience
SunGard Public Sector November 2011 - May 2014
Football Fanatics June 2010 - November 2011
Stromberg 2006 - 2009
HD Supply 2005 - 2006
Hughes Supply 2005 - 2006
Sungard HTE 2004 - 2005
Convergys 2000 - 2003
Skills
C#, Performance Testing, Load Testing
Education
University of Phoenix 2002 — 2007
Seminole Community College 1997 — 2000
Computer Programming and Analysis
SunGard Public Sector November 2011 - May 2014
Football Fanatics June 2010 - November 2011
Stromberg 2006 - 2009
HD Supply 2005 - 2006
Hughes Supply 2005 - 2006
Sungard HTE 2004 - 2005
Convergys 2000 - 2003
Skills
C#, Performance Testing, Load Testing
Education
University of Phoenix 2002 — 2007
Seminole Community College 1997 — 2000
Computer Programming and Analysis
Kevin Denmon's Convergys Experience January 2005 - March 2008
Job Programmer Analyst at Penn Foster
Industry E-Learning
Experience
Penn Foster March 2008 - Present
Convergys January 2005 - March 2008
Skills
RPG, COBOL, AS400, IBM iSeries, SQL, FTP, Programming, DB2, Databases, Business Analysis, SDLC, Integration, XML, Microsoft SQL Server
Education
Slippery Rock University of Pennsylvania 1982 — 1986
BS, Computer Science
Penn Foster March 2008 - Present
Convergys January 2005 - March 2008
Skills
RPG, COBOL, AS400, IBM iSeries, SQL, FTP, Programming, DB2, Databases, Business Analysis, SDLC, Integration, XML, Microsoft SQL Server
Education
Slippery Rock University of Pennsylvania 1982 — 1986
BS, Computer Science
paul colangelo's Convergys Experience October 2008 - March 2011
Job President at Appriss
Industry Information Services
Experience
Appriss 2011 - Present
Convergys October 2008 - March 2011
LexisNexis 2000 - 2008
Skills
Business Development, Marketing, Business Strategy, Operations Management, Product Development, Sales Management, Account Management, Leadership, Team Building, Strategy, Project Management, Outsourcing, Call Center, BPO
Education
Strayer University (VA) 1996 — 2004
Master of Business Administration (MBA)
Seton Hall University 1990 — 1994
Political science
Appriss 2011 - Present
Convergys October 2008 - March 2011
LexisNexis 2000 - 2008
Skills
Business Development, Marketing, Business Strategy, Operations Management, Product Development, Sales Management, Account Management, Leadership, Team Building, Strategy, Project Management, Outsourcing, Call Center, BPO
Education
Strayer University (VA) 1996 — 2004
Master of Business Administration (MBA)
Seton Hall University 1990 — 1994
Political science
Alexander Finlinson's Convergys Experience January 2014 - April 2014
Job Engineering/Production Technician
Industry Computer Software
Experience
Ad Hoc Electronics February 2015 - Present
Henry Schein May 2014 - February 2015
Convergys January 2014 - April 2014
Trent January 2013 - December 2013
Skills
Reading Comprehension, Explaining Simply, Programming, C++, Python, Networking, Critical Thinking, Learning Quickly, Call Centers, Technical Support, System Monitoring, Contact Centers, Service Desk, Windows 7, Operating Systems, Computer Hardware
Education
Stevens-Henager College-Murray 2014 — 2016
Bachelor's degree, Computer Programming
Snow College 2010 — 2011
Ad Hoc Electronics February 2015 - Present
Henry Schein May 2014 - February 2015
Convergys January 2014 - April 2014
Trent January 2013 - December 2013
Skills
Reading Comprehension, Explaining Simply, Programming, C++, Python, Networking, Critical Thinking, Learning Quickly, Call Centers, Technical Support, System Monitoring, Contact Centers, Service Desk, Windows 7, Operating Systems, Computer Hardware
Education
Stevens-Henager College-Murray 2014 — 2016
Bachelor's degree, Computer Programming
Snow College 2010 — 2011
Kimberly Heider's Convergys Experience April 2006 - Present
Job Vice President, Convergys
Industry Outsourcing/Offshoring
Experience
Convergys April 2006 - Present
Blockbuster 1999 - 2006
Education
Shippensburg University of Pennsylvania
Bachelor of Arts (B.A.), Human Resources and Industrial Relations
St. Francis University
Master of Arts (M.A.), Human Resources and Industrial Relations
Convergys April 2006 - Present
Blockbuster 1999 - 2006
Education
Shippensburg University of Pennsylvania
Bachelor of Arts (B.A.), Human Resources and Industrial Relations
St. Francis University
Master of Arts (M.A.), Human Resources and Industrial Relations
Aleksandrina Georgieva's Convergys Experience January 2013 - Present
Job software support engeneer
Industry Outsourcing/Offshoring
Experience
Convergys January 2013 - Present
Hewlett-Packard May 2011 - January 2013
Sutherland Global Services August 2008 - May 2011
Ajilon May 2007 - July 2008
Skills
Technical Support, Active Directory, Windows 7, Windows XP, Microsoft Exchange, Windows, Service Delivery, Customer Service, Troubleshooting, Cloud Computing, Call Centers, HP
Education
Sofia University St. Kliment Ohridski 2002 — 2007
bachelor, Public Relations
Convergys January 2013 - Present
Hewlett-Packard May 2011 - January 2013
Sutherland Global Services August 2008 - May 2011
Ajilon May 2007 - July 2008
Skills
Technical Support, Active Directory, Windows 7, Windows XP, Microsoft Exchange, Windows, Service Delivery, Customer Service, Troubleshooting, Cloud Computing, Call Centers, HP
Education
Sofia University St. Kliment Ohridski 2002 — 2007
bachelor, Public Relations
Amber Drake's Convergys Experience September 2003 - Present
Job HR Business Partner at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys September 2003 - Present
Skills
Onboarding, Employee Engagement, Recruiting, Talent Management, Employee Relations, Talent Acquisition, HRIS, Human Resources, Performance Management, Workforce Planning, Interviews, New Hire Orientations, Leadership, Employee Training, Personnel Management, Employee Benefits
Education
Utah State University 2002 — 2003
MHR, Human Resource Managment
Utah State University 1998 — 2001
Bachelor’s Degree, Human Resources Management/Personnel Administration, General
Snow College 1996 — 1998
Associate’s Degree, Accounting
Convergys September 2003 - Present
Skills
Onboarding, Employee Engagement, Recruiting, Talent Management, Employee Relations, Talent Acquisition, HRIS, Human Resources, Performance Management, Workforce Planning, Interviews, New Hire Orientations, Leadership, Employee Training, Personnel Management, Employee Benefits
Education
Utah State University 2002 — 2003
MHR, Human Resource Managment
Utah State University 1998 — 2001
Bachelor’s Degree, Human Resources Management/Personnel Administration, General
Snow College 1996 — 1998
Associate’s Degree, Accounting
Sapphire Fei's Convergys Experience 2009 - 2011
Job Software Developer Engineer at Amazon
Industry Computer Software
Experience
Amazon October 2014 - Present
Microsoft April 2013 - 2014
Convergys 2009 - 2011
Skills
Spring, LDAP, Java Enterprise Edition, Java, SQL, Agile Methodologies, Weblogic, Tomcat
Education
Shanghai Jiao Tong University 2006 — 2009
Master's degree, Computer Software Engineering
Shanghai Jiao Tong University 2002 — 2006
Bachelor's degree, Computer Software Engineering
Amazon October 2014 - Present
Microsoft April 2013 - 2014
Convergys 2009 - 2011
Skills
Spring, LDAP, Java Enterprise Edition, Java, SQL, Agile Methodologies, Weblogic, Tomcat
Education
Shanghai Jiao Tong University 2006 — 2009
Master's degree, Computer Software Engineering
Shanghai Jiao Tong University 2002 — 2006
Bachelor's degree, Computer Software Engineering
Tennelle Boss :)'s Convergys Experience August 2012 - January 2015
Job **Enterprising Person**
Industry Telecommunications
Experience
Technology Services, LLC January 2015 - Present
Convergys August 2012 - January 2015
SourceLink Communications, Inc 2005 - 2012
Midland Information Systems 2002 - 2005
Skills
Account Management
Education
Seminole Community College 2008 — 2011
AA, Pharmacy
Seminole Community College 2005 — 2007
AS, Business Administration & Marketing
Technology Services, LLC January 2015 - Present
Convergys August 2012 - January 2015
SourceLink Communications, Inc 2005 - 2012
Midland Information Systems 2002 - 2005
Skills
Account Management
Education
Seminole Community College 2008 — 2011
AA, Pharmacy
Seminole Community College 2005 — 2007
AS, Business Administration & Marketing
Edward Lyronn Hunter's Convergys Experience August 2001 - November 2004
Job IT Field Support Technician at IBERIABANK
Industry Banking
Experience
IBERIABANK April 2015 - Present
Old Florida National Bank June 2013 - March 2015
Urban Trust Bank August 2008 - June 2013
Federal Trust Bank May 2007 - August 2008
Seminole County Clerk of the Court November 2004 - March 2007
Convergys August 2001 - November 2004
Convergys September 2000 - December 2000
Sears Roebuck November 1997 - July 2000
Skills
Active Directory, Microsoft Exchange, Technical Support, Customer Service, Software Documentation, Hardware, Laptops, Software Installation, Blackberry Enterprise..., Networking, Citrix, Desktop Computers, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Call Centers, Servers, System Administration, PowerPoint, Research, Windows, Cisco Call Manager, Cisco VPN, WSUS, Blackberry, Acronis True Image, Track-It, iPhone Support, Symantec Endpoint..., VNC, Remote Desktop, Access, Cisco Technologies, Databases, Troubleshooting, Operating Systems, Visio, Vendor Management, Network Administration, Training, Remote Access, Management, Norton Ghost
Education
Lake Mary High School
Seminole Community College 1997 — 2000
Associate in Arts Degree, General
Seminole State College of Florida 1997 — 2000
AS, Network Engineering
IBERIABANK April 2015 - Present
Old Florida National Bank June 2013 - March 2015
Urban Trust Bank August 2008 - June 2013
Federal Trust Bank May 2007 - August 2008
Seminole County Clerk of the Court November 2004 - March 2007
Convergys August 2001 - November 2004
Convergys September 2000 - December 2000
Sears Roebuck November 1997 - July 2000
Skills
Active Directory, Microsoft Exchange, Technical Support, Customer Service, Software Documentation, Hardware, Laptops, Software Installation, Blackberry Enterprise..., Networking, Citrix, Desktop Computers, Microsoft Office, Microsoft Excel, Outlook, Microsoft Word, Call Centers, Servers, System Administration, PowerPoint, Research, Windows, Cisco Call Manager, Cisco VPN, WSUS, Blackberry, Acronis True Image, Track-It, iPhone Support, Symantec Endpoint..., VNC, Remote Desktop, Access, Cisco Technologies, Databases, Troubleshooting, Operating Systems, Visio, Vendor Management, Network Administration, Training, Remote Access, Management, Norton Ghost
Education
Lake Mary High School
Seminole Community College 1997 — 2000
Associate in Arts Degree, General
Seminole State College of Florida 1997 — 2000
AS, Network Engineering
Scott Bischoff's Convergys Experience February 1997 - Present
Job Telephony Engineer at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 1997 - Present
Skills
Contact Centers, Call Centers, Avaya, Service Delivery, Telecommunications, Troubleshooting, Technical Support, Vendor Management, VoIP, Session Border...
Education
Seminole Community College 2001 — 2004
AS Networking
Convergys February 1997 - Present
Skills
Contact Centers, Call Centers, Avaya, Service Delivery, Telecommunications, Troubleshooting, Technical Support, Vendor Management, VoIP, Session Border...
Education
Seminole Community College 2001 — 2004
AS Networking
Lingchao Chang's Convergys Experience July 2008 - March 2012
Job Software Engineer at NetCracker
Industry Outsourcing/Offshoring
Experience
NetCracker April 2012 - Present
Convergys July 2008 - March 2012
Skills
SQL, JavaScript, JBoss ESB, J2EE, JPA, Drools, Spring, Struts, Hibernate, Web Services, Maven, RESTful WebServices, JIRA, SoapUI, Jenkins, Mockito, PowerMock, CAMEL, Liquibase, JMeter, F5 BigIP, Ant, Git, Gradle, Oracle, Groovy, IntelliJ IDEA, Eclipse, Tortoise, JBoss Application Server, Agile & Waterfall...
Education
Shanghai Jiao Tong University 2004 — 2008
BS, SE
NetCracker April 2012 - Present
Convergys July 2008 - March 2012
Skills
SQL, JavaScript, JBoss ESB, J2EE, JPA, Drools, Spring, Struts, Hibernate, Web Services, Maven, RESTful WebServices, JIRA, SoapUI, Jenkins, Mockito, PowerMock, CAMEL, Liquibase, JMeter, F5 BigIP, Ant, Git, Gradle, Oracle, Groovy, IntelliJ IDEA, Eclipse, Tortoise, JBoss Application Server, Agile & Waterfall...
Education
Shanghai Jiao Tong University 2004 — 2008
BS, SE
Louis Wilkerson's Convergys Experience August 2014 - Present
Job Operational Manager at Convergys
Industry Telecommunications
Experience
Convergys August 2014 - Present
Convergys August 2008 - Present
Convergys October 2012 - August 2014
Department of Juvenile Justice December 2005 - December 2007
U.S.Navy September 1999 - September 2004
Skills
Siebel, Microsoft Word, Microsoft Excel, QuickComm, Lotus Notes, CTI, Outlook, Microsoft PowerPoint, CITRIX, Telegence, Clarify, Snooper, PowerPoint, Training Delivery, PeopleSoft, Employee Engagement, Citrix, Amdocs Clarify, System Administration, New Hire Orientations, Training, Leadership, Coaching, Team Building, SharePoint, Customer Satisfaction, Call Centers, Team Leadership, Time Management
Education
Seminole Community College 2007 — 2007
Firefighter and EMT, Firefighter and EMT
Naval Nuclear Engineering and Mechanics School 1999 — 2004
Various Certificates in Nuclear Engineering and Mechanics
Convergys August 2014 - Present
Convergys August 2008 - Present
Convergys October 2012 - August 2014
Department of Juvenile Justice December 2005 - December 2007
U.S.Navy September 1999 - September 2004
Skills
Siebel, Microsoft Word, Microsoft Excel, QuickComm, Lotus Notes, CTI, Outlook, Microsoft PowerPoint, CITRIX, Telegence, Clarify, Snooper, PowerPoint, Training Delivery, PeopleSoft, Employee Engagement, Citrix, Amdocs Clarify, System Administration, New Hire Orientations, Training, Leadership, Coaching, Team Building, SharePoint, Customer Satisfaction, Call Centers, Team Leadership, Time Management
Education
Seminole Community College 2007 — 2007
Firefighter and EMT, Firefighter and EMT
Naval Nuclear Engineering and Mechanics School 1999 — 2004
Various Certificates in Nuclear Engineering and Mechanics
Kyle Lavery's Convergys Experience May 2011 - Present
Job Corporate Trainer at Convergys
Industry Telecommunications
Experience
Convergys May 2011 - Present
Convergys February 2011 - May 2011
Convergys May 2010 - February 2011
Convergys October 2008 - February 2010
Color Wheel Paints 2004 - 2008
Skills
Team Leadership, Soft Skills, Leadership Development, Bassist
Education
Seminole Community College
Convergys May 2011 - Present
Convergys February 2011 - May 2011
Convergys May 2010 - February 2011
Convergys October 2008 - February 2010
Color Wheel Paints 2004 - 2008
Skills
Team Leadership, Soft Skills, Leadership Development, Bassist
Education
Seminole Community College
Retha Nellis's Convergys Experience February 2005 - March 2007
Job General Assistant *Admissions at Orange County Public Schools
Industry Higher Education
Experience
Orange County Public Schools August 2014 - Present
Adult Literacy League of Central Florida May 2010 - Present
To The Top Tutoring January 2010 - Present
Central Florida Institute September 2008 - June 2011
Dominion Business Group, Inc April 2007 - November 2007
Convergys February 2005 - March 2007
Skills
Community Outreach, Customer Service, Microsoft Office, Teaching, Teaching English as a..., Receptionist Duties, 10 Key, Time Management, Higher Education, Public Relations, Sales, Staff Development, Management, Hotel Management, Social Media, Coaching, Educational Leadership
Education
University of Central Florida
Bachelor of Applied Science (B.A.Sc.), School Psychology
Seminole State College of Florida 2013 — 2014
Associate of Science (A.S.), Administrative Office Management, Magna Cum Laude
Seminole State College of Florida 2010 — 2013
Associate of Arts (A.A.), Psychology, Magna Cum Laude
New Horizons Computer Learning Center 2003 — 2003
Certifications, Microsoft Office Applications/Computer Repair
Orlando Business College 1990 — 1992
Hospitality Administration/Management
Orange County Public Schools August 2014 - Present
Adult Literacy League of Central Florida May 2010 - Present
To The Top Tutoring January 2010 - Present
Central Florida Institute September 2008 - June 2011
Dominion Business Group, Inc April 2007 - November 2007
Convergys February 2005 - March 2007
Skills
Community Outreach, Customer Service, Microsoft Office, Teaching, Teaching English as a..., Receptionist Duties, 10 Key, Time Management, Higher Education, Public Relations, Sales, Staff Development, Management, Hotel Management, Social Media, Coaching, Educational Leadership
Education
University of Central Florida
Bachelor of Applied Science (B.A.Sc.), School Psychology
Seminole State College of Florida 2013 — 2014
Associate of Science (A.S.), Administrative Office Management, Magna Cum Laude
Seminole State College of Florida 2010 — 2013
Associate of Arts (A.A.), Psychology, Magna Cum Laude
New Horizons Computer Learning Center 2003 — 2003
Certifications, Microsoft Office Applications/Computer Repair
Orlando Business College 1990 — 1992
Hospitality Administration/Management
Tycia Georgiev's Convergys Experience March 2011 - December 2011
Job
Industry Health, Wellness and Fitness
Experience
Convergys March 2011 - December 2011
Desert Star Playhouse October 2010 - March 2011
Toys R Us August 2010 - January 2011
Lagoon Amusement Park April 2008 - October 2008
GameStop April 2006 - June 2008
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Typing, Phone Skills, Customer Service, Call Center, Cash Handling Experience, Sales
Education
University of Utah 2009 — 2011
Bachelor of Science (B.S.), International/Global Studies
Snow College 2008 — 2009
Associate of Science (A.S.), General Education
Convergys March 2011 - December 2011
Desert Star Playhouse October 2010 - March 2011
Toys R Us August 2010 - January 2011
Lagoon Amusement Park April 2008 - October 2008
GameStop April 2006 - June 2008
Skills
Microsoft Word, Microsoft Excel, PowerPoint, Typing, Phone Skills, Customer Service, Call Center, Cash Handling Experience, Sales
Education
University of Utah 2009 — 2011
Bachelor of Science (B.S.), International/Global Studies
Snow College 2008 — 2009
Associate of Science (A.S.), General Education
Matt Lanphier's Convergys Experience 1998 - 1999
Job Programmer Analyst at Seminole County Public Schools
Industry Primary/Secondary Education
Experience
Seminole County Public Schools 2004 - Present
Seminole County Public Schools December 1999 - 2004
Convergys 1998 - 1999
Skills
Data Mining, Data Analysis, Databases, Information Technology, Educational Technology, Shell Scripting, Troubleshooting, Hardware Support, Online Research, Continuing Education, Continuous Improvement, Networking
Education
Seminole Community College 2002 — 2004
Seminole County Public Schools 2004 - Present
Seminole County Public Schools December 1999 - 2004
Convergys 1998 - 1999
Skills
Data Mining, Data Analysis, Databases, Information Technology, Educational Technology, Shell Scripting, Troubleshooting, Hardware Support, Online Research, Continuing Education, Continuous Improvement, Networking
Education
Seminole Community College 2002 — 2004
Rick Hosier's Convergys Experience April 2007 - Present
Job CSR/PROBLEM RESOLUTION SPECIALIST at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys April 2007 - Present
City of Altamonte Springs February 1975 - August 2000
Skills
Team Leadership, Team Building, Information Technology, Close Attention to..., Customer Service
Education
Seminole Community College
AS Degree Computer Information Systems Analysis Specialization, Computer Science, 4.0
Seminole Community College
AA Degree with supplemental coursework in computer hardware and software applications., Computer and Information Sciences and Support Services, 4.0
Convergys April 2007 - Present
City of Altamonte Springs February 1975 - August 2000
Skills
Team Leadership, Team Building, Information Technology, Close Attention to..., Customer Service
Education
Seminole Community College
AS Degree Computer Information Systems Analysis Specialization, Computer Science, 4.0
Seminole Community College
AA Degree with supplemental coursework in computer hardware and software applications., Computer and Information Sciences and Support Services, 4.0
Ivan Prodanov's Convergys Experience December 2012 - Present
Job CTS Engineer at Convergys
Industry Staffing and Recruiting
Experience
Convergys December 2012 - Present
Adecco Group January 2012 - December 2012
Skills
Contract Recruitment, Executive Search, Recruiting, Temporary Staffing, Technical Recruiting, Permanent Placement, Recruitment Advertising, Internet Recruiting, Staffing Services, Screening Resumes, Applicant Tracking..., Talent Acquisition, Temporary Placement, Sourcing
Education
Sofia University St. Kliment Ohridski 1999 — 2004
Bachelor's degree, Russian Language and Literature
32 SOU "Sv. Kliment Ohridski" 1991 — 1995
Convergys December 2012 - Present
Adecco Group January 2012 - December 2012
Skills
Contract Recruitment, Executive Search, Recruiting, Temporary Staffing, Technical Recruiting, Permanent Placement, Recruitment Advertising, Internet Recruiting, Staffing Services, Screening Resumes, Applicant Tracking..., Talent Acquisition, Temporary Placement, Sourcing
Education
Sofia University St. Kliment Ohridski 1999 — 2004
Bachelor's degree, Russian Language and Literature
32 SOU "Sv. Kliment Ohridski" 1991 — 1995
Antonio Bennett's Convergys Experience April 2011 - August 2011
Job Human Resources Professional
Industry Human Resources
Experience
Modern Business Associates 2011 - Present
Convergys April 2011 - August 2011
Nearly Famous Enterprises Inc. May 2008 - October 2010
Education
South Georgia College 2010 — 2011
Registered Nursing/Registered Nurse
Modern Business Associates 2011 - Present
Convergys April 2011 - August 2011
Nearly Famous Enterprises Inc. May 2008 - October 2010
Education
South Georgia College 2010 — 2011
Registered Nursing/Registered Nurse
Tega Bell's Convergys Experience 2014 - Present
Job College grad
Industry Telecommunications
Experience
Convergys 2014 - Present
Papa Johns 2010 - 2012
Pilot Flying J June 2007 - August 2007
Steve and Barry January 2007 - April 2007
McDonald's Corporation June 2003 - August 2005
Skills
Microsoft Works, Cash-handling, Stocking, Typing, Public Speaking, Internet Services, Organization, Cashiering, Phone Etiquette, Critical Thinking, Telephone Skills, Cash Handling Experience, Time Management, Friendly Personality, 10 Key, Always Punctual, Customer Satisfaction, Oral
Education
South Carolina State University 2010 — 2012
Bachelor of Arts (BA), History
Winthrop University 2006 — 2008
Orangeburg Calhoun Technical College
Convergys 2014 - Present
Papa Johns 2010 - 2012
Pilot Flying J June 2007 - August 2007
Steve and Barry January 2007 - April 2007
McDonald's Corporation June 2003 - August 2005
Skills
Microsoft Works, Cash-handling, Stocking, Typing, Public Speaking, Internet Services, Organization, Cashiering, Phone Etiquette, Critical Thinking, Telephone Skills, Cash Handling Experience, Time Management, Friendly Personality, 10 Key, Always Punctual, Customer Satisfaction, Oral
Education
South Carolina State University 2010 — 2012
Bachelor of Arts (BA), History
Winthrop University 2006 — 2008
Orangeburg Calhoun Technical College
Jules Johnson's Convergys Experience August 2011 - August 2012
Job Customer Service at Martin Brower
Industry Hospitality
Experience
Martin Brower October 2012 - Present
Convergys August 2011 - August 2012
DirectBuy, Inc. December 2010 - August 2011
Education
Seminole Community College 2008 — 2009
Martin Brower October 2012 - Present
Convergys August 2011 - August 2012
DirectBuy, Inc. December 2010 - August 2011
Education
Seminole Community College 2008 — 2009
Marilyn Richhart's Convergys Experience May 2010 - August 2010
Job Retail Professional
Industry Retail
Experience
Walmart 2011 - 2011
Convergys May 2010 - August 2010
Education
Snow College 1969 — 1971
Granger High School 1966 — 1969
Walmart 2011 - 2011
Convergys May 2010 - August 2010
Education
Snow College 1969 — 1971
Granger High School 1966 — 1969
Faith Arner's Convergys Experience May 2011 - August 2013
Job Student at Seminole Community College
Industry
Experience
Convergys May 2011 - August 2013
Education
Seminole Community College 2011 — 2016
Convergys May 2011 - August 2013
Education
Seminole Community College 2011 — 2016
La Rhonda Goodwin's Convergys Experience 2012 - 2013
Job Sales Associate at Office Depot
Industry Outsourcing/Offshoring
Experience
Office Depot September 2013 - Present
Convergys 2012 - 2013
Carolina Bridal Boutique October 2010 - May 2012
WilcoHess July 2011 - February 2012
Skills
Customer Service, Retail, Cashiers, Catering, Call Centers, Sales, Technical Support, Wedding Planning
Education
South Carolina State University 2006 — 2013
still attending, Marketing
Calhoun County High School 2002 — 2006
Office Depot September 2013 - Present
Convergys 2012 - 2013
Carolina Bridal Boutique October 2010 - May 2012
WilcoHess July 2011 - February 2012
Skills
Customer Service, Retail, Cashiers, Catering, Call Centers, Sales, Technical Support, Wedding Planning
Education
South Carolina State University 2006 — 2013
still attending, Marketing
Calhoun County High School 2002 — 2006
Christina McSwain's Convergys Experience August 2013 - Present
Job Tier 2 Tech Support at Convergys
Industry Consumer Electronics
Experience
Convergys August 2013 - Present
DICK'S Sporting Goods August 2012 - August 2013
Chase Card Services November 2011 - June 2012
Education
Seminole State College of Florida 2006 — 2009
Convergys August 2013 - Present
DICK'S Sporting Goods August 2012 - August 2013
Chase Card Services November 2011 - June 2012
Education
Seminole State College of Florida 2006 — 2009
Cedric Davis's Convergys Experience Customer Care Training ManagerConvergysApril 2011 - Present
Job Customer Care TrainerConvergys
Industry Outsourcing/Offshoring
Experience
Convergys Customer Care Training ManagerConvergysApril 2011 - Present
Davis Personal Trainer March 2008 - January 2014
University High School August 2010 - April 2011
Trinity Christian Academy August 2008 - March 2009
Escambia Bay Marine Institute January 2005 - March 2008
A.V. Clubs Alternative Middle School September 2003 - December 2004
Skills
Customer Service, Business Process..., Manage Client..., Coaching, Mentoring, Instructional Design, Curriculum Design, Leadership Development, Training Management, Curriculum Development, Quality Management, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Education
University of Phoenix-Phoenix, AZ
Master's degree, Business Administration
University of Alabama-Birmingham
Bachelor's degree, Major: History Minor Concentration: Health
Sinclair Community College
Associate's degree, Liberal Arts
Convergys Customer Care Training ManagerConvergysApril 2011 - Present
Davis Personal Trainer March 2008 - January 2014
University High School August 2010 - April 2011
Trinity Christian Academy August 2008 - March 2009
Escambia Bay Marine Institute January 2005 - March 2008
A.V. Clubs Alternative Middle School September 2003 - December 2004
Skills
Customer Service, Business Process..., Manage Client..., Coaching, Mentoring, Instructional Design, Curriculum Design, Leadership Development, Training Management, Curriculum Development, Quality Management, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft PowerPoint
Education
University of Phoenix-Phoenix, AZ
Master's degree, Business Administration
University of Alabama-Birmingham
Bachelor's degree, Major: History Minor Concentration: Health
Sinclair Community College
Associate's degree, Liberal Arts
Tyler Stephenson's Convergys Experience July 2013 - October 2013
Job Retail Professional
Industry Retail
Experience
Sports Authority 2012 - Present
Convergys July 2013 - October 2013
Foot Locker September 2010 - December 2011
Education
Seminole State College of Florida 2013 — 2015
Sports Authority 2012 - Present
Convergys July 2013 - October 2013
Foot Locker September 2010 - December 2011
Education
Seminole State College of Florida 2013 — 2015
Long Ray's Convergys Experience May 2006 - Present
Job
Industry Wireless
Experience
Convergys May 2006 - Present
Charter Communications August 2005 - April 2006
Circuit City September 1999 - August 2005
Skills
Microsoft Office, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Customer Satisfaction, Telecommunications, Process Improvement
Education
Shawnee Community College 1987 — 1989
Cairo High School 1981 — 1985
Convergys May 2006 - Present
Charter Communications August 2005 - April 2006
Circuit City September 1999 - August 2005
Skills
Microsoft Office, Microsoft Word, Customer Service, English, Windows, Research, Outlook, Customer Satisfaction, Telecommunications, Process Improvement
Education
Shawnee Community College 1987 — 1989
Cairo High School 1981 — 1985
Scott Shearer's Convergys Experience May 2005 - October 2009
Job Telecommunications Professional
Industry Telecommunications
Experience
Sprint 2010 - 2014
Protection One March 2010 - October 2010
Convergys May 2005 - October 2009
Convergys October 2002 - May 2005
Skills
Workforce Management, Supervisory Skills, Timekeeping, Scheduling Tools, Customer Service, Customer Service..., Coaching, Quality Assurance, Escalations Management, Customer Retention, Multi Tasking, Leadership Development, Team Leadership, Call Centers, Customer Experience, Call Center Development, Training, Contact Centers, Wireless, Customer Service..., Team Building
Education
Seminole State College of Florida 2000 — 2002
Did not complete degree, General AA
Lake Brantly High School 1993 — 1997
High School, Regular/General High School/Secondary Diploma Program
Sprint 2010 - 2014
Protection One March 2010 - October 2010
Convergys May 2005 - October 2009
Convergys October 2002 - May 2005
Skills
Workforce Management, Supervisory Skills, Timekeeping, Scheduling Tools, Customer Service, Customer Service..., Coaching, Quality Assurance, Escalations Management, Customer Retention, Multi Tasking, Leadership Development, Team Leadership, Call Centers, Customer Experience, Call Center Development, Training, Contact Centers, Wireless, Customer Service..., Team Building
Education
Seminole State College of Florida 2000 — 2002
Did not complete degree, General AA
Lake Brantly High School 1993 — 1997
High School, Regular/General High School/Secondary Diploma Program
Anthony Morel's Convergys Experience May 2011 - February 2012
Job Tier 2 Help Desk Administrator at Universal American
Industry Hospital & Health Care
Experience
Universal American December 2014 - Present
Florida Hospital August 2014 - December 2014
NDI Recognition Systems VISCE™ Veriplate™ ROADWARRIOR™ February 2012 - August 2014
Convergys May 2011 - February 2012
Skills
Computer Hardware, Computer Proficiency, Computer Maintenance, Computer Security, Information Technology, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Windows Server, Windows 7, Windows XP, Windows 8, Field Technicians, Software Installation, Hardware Installation, Equipment Installation, Computer Hardware..., Field Installation, Network Installation, AV Installation, Password Resets, VPN, Maintenance & Repair, Computer Repair, Appliance Repair, Apple Remote Desktop, Remote User Support, Hardware Diagnostics, Computer Diagnostics, Police Training, Mac OS, Web Design, Graphic Design, Customer Service, Customer Relations, Customer Support, Technical Support, Problem Solving, Conflict Resolution, Resolving Issues, Troubleshooting, Computer Hardware..., Remote Troubleshooting, Internet Troubleshooting, Network Troubleshooting, Software Troubleshooting
Education
Seminole State College of Florida 2014 — 2015
Basic Law Enforcement Academy
Valencia College 2005 — 2009
Audiovisual Communications Technologies/Technicians
Universal American December 2014 - Present
Florida Hospital August 2014 - December 2014
NDI Recognition Systems VISCE™ Veriplate™ ROADWARRIOR™ February 2012 - August 2014
Convergys May 2011 - February 2012
Skills
Computer Hardware, Computer Proficiency, Computer Maintenance, Computer Security, Information Technology, Microsoft Office, Microsoft Excel, Microsoft Word, Microsoft SQL Server, Windows Server, Windows 7, Windows XP, Windows 8, Field Technicians, Software Installation, Hardware Installation, Equipment Installation, Computer Hardware..., Field Installation, Network Installation, AV Installation, Password Resets, VPN, Maintenance & Repair, Computer Repair, Appliance Repair, Apple Remote Desktop, Remote User Support, Hardware Diagnostics, Computer Diagnostics, Police Training, Mac OS, Web Design, Graphic Design, Customer Service, Customer Relations, Customer Support, Technical Support, Problem Solving, Conflict Resolution, Resolving Issues, Troubleshooting, Computer Hardware..., Remote Troubleshooting, Internet Troubleshooting, Network Troubleshooting, Software Troubleshooting
Education
Seminole State College of Florida 2014 — 2015
Basic Law Enforcement Academy
Valencia College 2005 — 2009
Audiovisual Communications Technologies/Technicians
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT