Convergys Company
Industry: Information management company
DescriptionConvergys Corporation is a corporation based in Cincinnati, Ohio, that sells customer management and information management products, primarily to large corporations. Headquarters: Cincinnati, Ohio, United States Successor: Concentrix Revenue: 2.951 billion USD (2015) Number of employees: 130,001 (2015) CEO: Andrea J. Ayers (Oct 2012–) Subsidiaries: Stream Global Services, Intervoice,
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Convergys Employees
Employee
Years
Job
Industry
Allison McDaniel Allison McDaniel's Convergys Experience February 1997 - November 2014
Job Wilmington College Senior
Industry Accounting
Experience
Convergys February 1997 - November 2014
Education
Wilmington College 2013 — 2016
Bachelor’s Degree, Accounting and Business/Management, 3.86
Cincinnati State Technical and Community College 2011 — 2013
Associate’s Degree, Accounting, 3.66
Convergys February 1997 - November 2014
Education
Wilmington College 2013 — 2016
Bachelor’s Degree, Accounting and Business/Management, 3.86
Cincinnati State Technical and Community College 2011 — 2013
Associate’s Degree, Accounting, 3.66
Andrea Vanessa Blue-Swann's Convergys Experience February 2000 - October 2002
Job Professional Customer Service and Travel Consultant, Experienced in utilizing Sabre, Apollo and Worldspan GDS systems
Industry Leisure, Travel & Tourism
Experience
BCD Travel October 2012 - Present
OMEGA WORD TRAVEL May 2005 - October 2012
Telemarketing Concepts April 2004 - April 2005
K-MART STORES, INC November 2002 - March 2004
Convergys February 2000 - October 2002
CATO PLUS March 1999 - February 2000
Pizza Hut June 1992 - December 1992
STEDMAN'S June 1989 - October 1989
Skills
Customer Service, Client Services, Travel Planning, Business Travel, Federal Government, Troubleshooting, Transportation, Online Communications, Pre-sales Technical..., Computer Literate, Typing, Corporate Hospitality, International Business, Software Quality..., Online Marketing, Leisure Travel, Certified Travel..., Hospitality, Customer Satisfaction, Financial Services, Pre-sales, Outlook, Teamwork, Airlines, Team Building, Sales, Negotiation, Amadeus, Hotel Booking, Leadership, Ticketing, Operations Management, Hotels, Adventure Travel, Online Travel, Galileo, Travel Management, Sabre, Cruises, Vacation, Tourism, Tour Operators, Apollo, Travel Technology, GDS, Incentive Travel, Leisure, Booking Systems
Education
Coastal Carolina Community College 2000 — 2000
Customer Service Support/Call Center/Teleservice Operation
West Robeson Sr. High 1987 — 1989
High School Diploma, Basic Skills and Developmental/Remedial Education
P.S. 138 1977 — 1983
Basic Skills and Developmental/Remedial Education
BCD Travel October 2012 - Present
OMEGA WORD TRAVEL May 2005 - October 2012
Telemarketing Concepts April 2004 - April 2005
K-MART STORES, INC November 2002 - March 2004
Convergys February 2000 - October 2002
CATO PLUS March 1999 - February 2000
Pizza Hut June 1992 - December 1992
STEDMAN'S June 1989 - October 1989
Skills
Customer Service, Client Services, Travel Planning, Business Travel, Federal Government, Troubleshooting, Transportation, Online Communications, Pre-sales Technical..., Computer Literate, Typing, Corporate Hospitality, International Business, Software Quality..., Online Marketing, Leisure Travel, Certified Travel..., Hospitality, Customer Satisfaction, Financial Services, Pre-sales, Outlook, Teamwork, Airlines, Team Building, Sales, Negotiation, Amadeus, Hotel Booking, Leadership, Ticketing, Operations Management, Hotels, Adventure Travel, Online Travel, Galileo, Travel Management, Sabre, Cruises, Vacation, Tourism, Tour Operators, Apollo, Travel Technology, GDS, Incentive Travel, Leisure, Booking Systems
Education
Coastal Carolina Community College 2000 — 2000
Customer Service Support/Call Center/Teleservice Operation
West Robeson Sr. High 1987 — 1989
High School Diploma, Basic Skills and Developmental/Remedial Education
P.S. 138 1977 — 1983
Basic Skills and Developmental/Remedial Education
Destiny Crawford's Convergys Experience May 2013 - June 2013
Job Destiny B. Crawford
Industry Education Management
Experience
UNC Charlotte Teen ConsulerYMCA of Greater CharlotteMay 2015 - Present
I Am Not The Media May 2014 - Present
North Mecklenburg High School January 2015 - May 2015
Convergys May 2013 - June 2013
Walmart 2009 - 2009
Carowinds March 2006 - June 2007
Skills
Call Centers, Customer Service, Sales, Customer Satisfaction, Training, Time Management, Microsoft Office, Microsoft Word, Retail, Leadership, Microsoft Excel, Research, Admissions, Windows, Telephone Skills, Teamwork, PowerPoint
Education
University of North Carolina at Charlotte 2013 — 2015
Graduate Certificate, Secondary Education and Teaching
Claflin University 2008 — 2012
Bachelor of Arts (B.A.), African-American/Black Studies
UNC Charlotte Teen ConsulerYMCA of Greater CharlotteMay 2015 - Present
I Am Not The Media May 2014 - Present
North Mecklenburg High School January 2015 - May 2015
Convergys May 2013 - June 2013
Walmart 2009 - 2009
Carowinds March 2006 - June 2007
Skills
Call Centers, Customer Service, Sales, Customer Satisfaction, Training, Time Management, Microsoft Office, Microsoft Word, Retail, Leadership, Microsoft Excel, Research, Admissions, Windows, Telephone Skills, Teamwork, PowerPoint
Education
University of North Carolina at Charlotte 2013 — 2015
Graduate Certificate, Secondary Education and Teaching
Claflin University 2008 — 2012
Bachelor of Arts (B.A.), African-American/Black Studies
Melissa Kavanaugh Melissa Kavanaugh's Convergys Experience June 2013 - April 2014
Job Writer at Veritude
Industry Telecommunications
Experience
Veritude May 2015 - Present
Epcon Communities July 2009 - June 2015
Convergys June 2013 - April 2014
self February 2006 - 2009
The Sunday Challenger May 2004 - February 2006
The Community Press / Recorder June 2000 - December 2002
Duke Energy Corporation (Cinergy, Cincinnati Gas & Electric) July 1987 - December 1996
Skills
Marketing, Journalism, Publications, Website Development, Real Estate, Newspaper, Management, Sales, Newspapers, Magazines, Press Releases, Storytelling, Feature Articles, Social Media, Social Media Marketing, Web Content, Editorial, Copywriting, Investment Properties, Proofreading, Editing, Customer Service, Microsoft Office, Microsoft Publisher, Microsoft Excel, Microsoft Word, Access Database, Constant Contact, ACT!, Technical Support, HSIA, VoIP, IPTV, SQL, Photoshop, Content Management, Newsletters, Social Networking
Education
Cincinnati State Technical and Community College 2011 — 2013
Database Management
Northern Kentucky University 2006 — 2009
English
University of Cincinnati 1997 — 1999
Associate of Arts and Sciences (A.A.S.), Liberal Arts/Pre-Education
Veritude May 2015 - Present
Epcon Communities July 2009 - June 2015
Convergys June 2013 - April 2014
self February 2006 - 2009
The Sunday Challenger May 2004 - February 2006
The Community Press / Recorder June 2000 - December 2002
Duke Energy Corporation (Cinergy, Cincinnati Gas & Electric) July 1987 - December 1996
Skills
Marketing, Journalism, Publications, Website Development, Real Estate, Newspaper, Management, Sales, Newspapers, Magazines, Press Releases, Storytelling, Feature Articles, Social Media, Social Media Marketing, Web Content, Editorial, Copywriting, Investment Properties, Proofreading, Editing, Customer Service, Microsoft Office, Microsoft Publisher, Microsoft Excel, Microsoft Word, Access Database, Constant Contact, ACT!, Technical Support, HSIA, VoIP, IPTV, SQL, Photoshop, Content Management, Newsletters, Social Networking
Education
Cincinnati State Technical and Community College 2011 — 2013
Database Management
Northern Kentucky University 2006 — 2009
English
University of Cincinnati 1997 — 1999
Associate of Arts and Sciences (A.A.S.), Liberal Arts/Pre-Education
Andrew Saragoza's Convergys Experience September 2014 - May 2015
Job State Tested Nurses Assistant
Industry Retail
Experience
Nursing care April 2014 - Present
Griswold Home Care April 2015 - Present
Emeritus June 2015 - Present
Convergys September 2014 - May 2015
ARAMARK August 2012 - November 2013
ARAMARK August 2012 - January 2013
Skills
Customer Service, Time Management, Customer Satisfaction, Inventory Management, Retail, Cashiering, Data Entry, Merchandising, Microsoft Office, Telephone Skills, Event Planning, Social Media, Teamwork
Education
Cincinnati State Technical and Community College 2014 — 2016
Associate's degree, Registered Nursing/Registered Nurse
Nursing care April 2014 - Present
Griswold Home Care April 2015 - Present
Emeritus June 2015 - Present
Convergys September 2014 - May 2015
ARAMARK August 2012 - November 2013
ARAMARK August 2012 - January 2013
Skills
Customer Service, Time Management, Customer Satisfaction, Inventory Management, Retail, Cashiering, Data Entry, Merchandising, Microsoft Office, Telephone Skills, Event Planning, Social Media, Teamwork
Education
Cincinnati State Technical and Community College 2014 — 2016
Associate's degree, Registered Nursing/Registered Nurse
Siearra Smith Siearra Smith's Convergys Experience May 2013 - June 2014
Job Administrative Assistant at UC Counseling and Psychological Services
Industry Mental Health Care
Experience
UC Counseling and Psychological Services April 2014 - Present
Convergys May 2013 - June 2014
2020 Companies August 2012 - November 2012
progene healthcare March 2011 - November 2012
Skills
Sales, Customer Service, Account Management, Direct Sales, Customer Satisfaction, Administrative..., Insurance
Education
Cincinnati State Technical and Community College 2012 — 2014
Medical Administrative/Executive Assistant and Medical Secretary
UC Counseling and Psychological Services April 2014 - Present
Convergys May 2013 - June 2014
2020 Companies August 2012 - November 2012
progene healthcare March 2011 - November 2012
Skills
Sales, Customer Service, Account Management, Direct Sales, Customer Satisfaction, Administrative..., Insurance
Education
Cincinnati State Technical and Community College 2012 — 2014
Medical Administrative/Executive Assistant and Medical Secretary
Bettina Ross Bettina Ross's Convergys Experience April 2007 - July 2007
Job Student at North Carolina Agricultural and Technical State University
Industry Public Relations and Communications
Experience
Alorica June 2011 - November 2011
Convergys April 2007 - July 2007
Comminication Solutions Technology (CST) September 2002 - September 2004
Education
North Carolina Agricultural and Technical State University 2011 — 2015
Bachelor of Arts (BA), Public Relations/Image Management
Coastal Carolina Community College 2008 — 2010
Associate of Arts (AA), Communication, General
Alorica June 2011 - November 2011
Convergys April 2007 - July 2007
Comminication Solutions Technology (CST) September 2002 - September 2004
Education
North Carolina Agricultural and Technical State University 2011 — 2015
Bachelor of Arts (BA), Public Relations/Image Management
Coastal Carolina Community College 2008 — 2010
Associate of Arts (AA), Communication, General
Randy Maples's Convergys Experience 2001 - 2001
Job Change Management and Communications Manager at Whirlpool Corporation
Industry Consumer Services
Experience
Whirlpool Corporation December 2012 - Present
Whirlpool Corporation June 2011 - December 2012
Whirlpool Corporation April 2008 - June 2011
Whirlpool Corporation June 2006 - May 2011
Maytag August 2001 - August 2005
Convergys 2001 - 2001
Roaster's Restaurant 1995 - 2001
Skills
Team Building, Process Improvement, Cross-functional Team..., Strategic Planning, Change Management, Six Sigma, Project Planning, Leadership, Operations Management, Project Management, Employee Engagement, Continuous Improvement, Performance Management, Team Leadership, Product Development, Call Centers, Training, Customer Experience, Customer Service, Customer Satisfaction, Business Process..., Management, Organizational..., Vendor Management, Coaching, Strategy, Supply Chain
Education
City University of Seattle 2010 — 2012
Graduate Certificate, Project Management
City University of Seattle 2007 — 2010
Master of Arts (M.A.), Leadership
Covenant College 2004 — 2006
Bachelor's degree, Business Administration and Management, General
Cleveland State Community College 1987 — 1989
Associate's degree, Business Administration and Management, General
Whirlpool Corporation December 2012 - Present
Whirlpool Corporation June 2011 - December 2012
Whirlpool Corporation April 2008 - June 2011
Whirlpool Corporation June 2006 - May 2011
Maytag August 2001 - August 2005
Convergys 2001 - 2001
Roaster's Restaurant 1995 - 2001
Skills
Team Building, Process Improvement, Cross-functional Team..., Strategic Planning, Change Management, Six Sigma, Project Planning, Leadership, Operations Management, Project Management, Employee Engagement, Continuous Improvement, Performance Management, Team Leadership, Product Development, Call Centers, Training, Customer Experience, Customer Service, Customer Satisfaction, Business Process..., Management, Organizational..., Vendor Management, Coaching, Strategy, Supply Chain
Education
City University of Seattle 2010 — 2012
Graduate Certificate, Project Management
City University of Seattle 2007 — 2010
Master of Arts (M.A.), Leadership
Covenant College 2004 — 2006
Bachelor's degree, Business Administration and Management, General
Cleveland State Community College 1987 — 1989
Associate's degree, Business Administration and Management, General
Nanielle English Nanielle English's Convergys Experience August 2009 - May 2011
Job Graduate Assistant at Spelman College
Industry Program Development
Experience
Best Buy June 2014 - Present
Spelman College September 2013 - June 2014
Forever 21 August 2011 - August 2013
Convergys August 2009 - May 2011
Skills
Fashion, Apparel, Retail, Window Displays, Retail Sales, Store Management, Store Operations, Fashion Illustration, Customer Service
Education
Clark Atlanta University 2013 — 2015
Master of Business Administration (MBA), Sports and Entertainment Management
Johnson C. Smith University - JCSU 2005 — 2010
Bachelor's degree, Mass Communication/Media Studies
Best Buy June 2014 - Present
Spelman College September 2013 - June 2014
Forever 21 August 2011 - August 2013
Convergys August 2009 - May 2011
Skills
Fashion, Apparel, Retail, Window Displays, Retail Sales, Store Management, Store Operations, Fashion Illustration, Customer Service
Education
Clark Atlanta University 2013 — 2015
Master of Business Administration (MBA), Sports and Entertainment Management
Johnson C. Smith University - JCSU 2005 — 2010
Bachelor's degree, Mass Communication/Media Studies
Nicole Huffman's Convergys Experience 2000 - 2006
Job Quality Analyst
Industry Information Technology and Services
Experience
Atos International November 2011 - Present
Siemens November 2006 - November 2011
Convergys 2000 - 2006
AdminaStar Federal 2002 - 2004
Skills
Customer Service, Troubleshooting, ITIL, IT Service Management, Technical Support, Windows 7, Windows Server, Service Delivery, XP, Active Directory, SharePoint, Incident Management, VMware, Unix, Citrix, Service Management, Integration, IT Operations, IT Management, Microsoft Excel, Interviews, Microsoft Office, Microsoft Word, PowerPoint, PMP, Training, Presentations, Quality Auditing, Microsoft Publisher, Operating Systems, Help Desk Support
Education
Cincinnati State Technical and Community College 2002 — 2004
Computer Information Systems
Atos International November 2011 - Present
Siemens November 2006 - November 2011
Convergys 2000 - 2006
AdminaStar Federal 2002 - 2004
Skills
Customer Service, Troubleshooting, ITIL, IT Service Management, Technical Support, Windows 7, Windows Server, Service Delivery, XP, Active Directory, SharePoint, Incident Management, VMware, Unix, Citrix, Service Management, Integration, IT Operations, IT Management, Microsoft Excel, Interviews, Microsoft Office, Microsoft Word, PowerPoint, PMP, Training, Presentations, Quality Auditing, Microsoft Publisher, Operating Systems, Help Desk Support
Education
Cincinnati State Technical and Community College 2002 — 2004
Computer Information Systems
Kahla Leyerzapf Kahla Leyerzapf's Convergys Experience August 2013 - Present
Job Customer Service/ Tech Support at Convergys
Industry Consumer Services
Experience
Convergys August 2013 - Present
Nordstrom October 2011 - Present
MWR Aquatics July 2007 - October 2011
Crystal Mountain November 2008 - April 2011
Skills
Merchandising, Visual Merchandising, Retail, Store Management, Sales, Fashion, Customer Service, Retail Sales, Inventory Management, Apparel, Loss Prevention, Styling, Trend Analysis, Marketing, Sales Management, Social Media, Microsoft Office, Microsoft Excel, Time Management, PowerPoint
Education
Clover Park Technical College 2007 — 2009
Convergys August 2013 - Present
Nordstrom October 2011 - Present
MWR Aquatics July 2007 - October 2011
Crystal Mountain November 2008 - April 2011
Skills
Merchandising, Visual Merchandising, Retail, Store Management, Sales, Fashion, Customer Service, Retail Sales, Inventory Management, Apparel, Loss Prevention, Styling, Trend Analysis, Marketing, Sales Management, Social Media, Microsoft Office, Microsoft Excel, Time Management, PowerPoint
Education
Clover Park Technical College 2007 — 2009
Natashia Conner, ALC, CLC Natashia Conner, ALC, CLC's Convergys Experience 2008 - 2011
Job Lactation Technician at University of Cincinnati Medical Center
Industry Health, Wellness and Fitness
Experience
University of Cincinnati Medical Center April 2014 - Present
University of Cincinnati Medical Center July 2013 - April 2014
Self-employed September 2012 - 2014
Omnicare Inc. 2011 - 2012
Convergys 2008 - 2011
Skills
Public Speaking, Healthcare, Health Education, Public Health, Customer Service, Wellness, Community Outreach, CPR Certified, Nutrition, Nonprofits
Education
The Union Institute and University 2012 — 2014
Bachelor of Science (BS), Maternal and Child Health: Lactation Consulting
Cincinnati State Technical and Community College 2010 — 2012
Associate of Science (A.S.), Medical Administrative/Executive Assistant and Medical Secretary
University of Cincinnati Medical Center April 2014 - Present
University of Cincinnati Medical Center July 2013 - April 2014
Self-employed September 2012 - 2014
Omnicare Inc. 2011 - 2012
Convergys 2008 - 2011
Skills
Public Speaking, Healthcare, Health Education, Public Health, Customer Service, Wellness, Community Outreach, CPR Certified, Nutrition, Nonprofits
Education
The Union Institute and University 2012 — 2014
Bachelor of Science (BS), Maternal and Child Health: Lactation Consulting
Cincinnati State Technical and Community College 2010 — 2012
Associate of Science (A.S.), Medical Administrative/Executive Assistant and Medical Secretary
Billings Jones Billings Jones's Convergys Experience August 2007 - March 2010
Job Talent Acquisition Manager at Sykes
Industry Marketing and Advertising
Experience
Sykes February 2015 - Present
Encadria Staffing Solutions LLC May 2014 - February 2015
Community Lifeline Development July 2013 - May 2014
Monster October 2010 - July 2013
IMG Live, LLC March 2010 - October 2010
Convergys August 2007 - March 2010
Skills
Account Management, Sales, Customer Service, New Business Development, Social Media Marketing, Salesforce.com, Sales Management, Marketing, Social Media, Solution Selling, CRM, Team Leadership, Lead Generation, Recruiting, Applicant Tracking..., Boolean Searching, Talent Mining, Talent Pipelining, Talent Intelligence, Social Recruiting, High Volume Staffing, Staffing Metrics, Global Recruiting, Passive Candidate..., Full-life Cycle..., Executive Sales..., IT Recruitment, Client/Hiring Manager..., Passive Candidate..., Hard to Fill Positions, Strategic Planning, Marketing Strategy, Business Development, Social Networking, Sales Process, B2B, Digital Media, Contract Negotiation, Market Research, Call Center, Talent Management, Talent Acquisition, Team Management, Sourcing, Online Advertising, Call Centers, Leadership, OFCCP, Bottom Line Improvement, Cold Calling
Education
Wilson High School 1987 — 1991
Claflin University
South Carolina State University
Sykes February 2015 - Present
Encadria Staffing Solutions LLC May 2014 - February 2015
Community Lifeline Development July 2013 - May 2014
Monster October 2010 - July 2013
IMG Live, LLC March 2010 - October 2010
Convergys August 2007 - March 2010
Skills
Account Management, Sales, Customer Service, New Business Development, Social Media Marketing, Salesforce.com, Sales Management, Marketing, Social Media, Solution Selling, CRM, Team Leadership, Lead Generation, Recruiting, Applicant Tracking..., Boolean Searching, Talent Mining, Talent Pipelining, Talent Intelligence, Social Recruiting, High Volume Staffing, Staffing Metrics, Global Recruiting, Passive Candidate..., Full-life Cycle..., Executive Sales..., IT Recruitment, Client/Hiring Manager..., Passive Candidate..., Hard to Fill Positions, Strategic Planning, Marketing Strategy, Business Development, Social Networking, Sales Process, B2B, Digital Media, Contract Negotiation, Market Research, Call Center, Talent Management, Talent Acquisition, Team Management, Sourcing, Online Advertising, Call Centers, Leadership, OFCCP, Bottom Line Improvement, Cold Calling
Education
Wilson High School 1987 — 1991
Claflin University
South Carolina State University
Bashar Hammad's Convergys Experience November 1999 - June 2004
Job Field Applications & Service Engineer
Industry Information Technology and Services
Experience
Optosecurity January 2014 - June 2014
OpenTable August 2012 - January 2014
Lockheed Martin April 2009 - August 2010
Blackboard February 2007 - February 2009
PetSmart January 2006 - February 2007
Rain Bird May 2005 - November 2005
Convergys November 1999 - June 2004
APL June 1997 - January 1999
Skills
Troubleshooting, Software Documentation, System Administration, Servers, Technical Support, Windows XP, Networking, Operating Systems, ITIL, Databases, Help Desk Support, Software Installation, Management, Analysis, CRM, Data Analysis
Education
City University of Seattle 1996 — 1997
Master of Business Administration (MBA), Marketing
City University of Seattle 1993 — 1996
Bachelor of Science (BSc), Computer Science
Gulf English School 1982 — 1989
I.G.C.S.E
Gulf English School
Optosecurity January 2014 - June 2014
OpenTable August 2012 - January 2014
Lockheed Martin April 2009 - August 2010
Blackboard February 2007 - February 2009
PetSmart January 2006 - February 2007
Rain Bird May 2005 - November 2005
Convergys November 1999 - June 2004
APL June 1997 - January 1999
Skills
Troubleshooting, Software Documentation, System Administration, Servers, Technical Support, Windows XP, Networking, Operating Systems, ITIL, Databases, Help Desk Support, Software Installation, Management, Analysis, CRM, Data Analysis
Education
City University of Seattle 1996 — 1997
Master of Business Administration (MBA), Marketing
City University of Seattle 1993 — 1996
Bachelor of Science (BSc), Computer Science
Gulf English School 1982 — 1989
I.G.C.S.E
Gulf English School
Ashley Kennedy's Convergys Experience 2011 - 2014
Job Actionable Revenue Optimizing Business Analyst
Industry Biotechnology
Experience
Genentech 2014 - Present
Convergys 2011 - 2014
Verizon Wireless 2008 - 2010
Skills
Microsoft Office, Social Media, Marketing, Sales, Retail, Management, Marketing Strategy, Microsoft Excel, PowerPoint, Leadership, Customer Service, Microsoft Word, Variance Analysis, Process Improvement, Negotiation, Contract Management, UAT Coordination, Training Delivery, Curriculum Design, Cost Savings
Education
Clark Atlanta University 2005 — 2008
Business Administration, Marketing
Genentech 2014 - Present
Convergys 2011 - 2014
Verizon Wireless 2008 - 2010
Skills
Microsoft Office, Social Media, Marketing, Sales, Retail, Management, Marketing Strategy, Microsoft Excel, PowerPoint, Leadership, Customer Service, Microsoft Word, Variance Analysis, Process Improvement, Negotiation, Contract Management, UAT Coordination, Training Delivery, Curriculum Design, Cost Savings
Education
Clark Atlanta University 2005 — 2008
Business Administration, Marketing
Elizabeth Orta Elizabeth Orta's Convergys Experience January 2008 - May 2010
Job NPS Analyst, PSS at Asurion
Industry Wireless
Experience
Asurion June 2014 - Present
Asurion February 2014 - June 2014
Asurion April 2013 - February 2014
Asurion November 2012 - April 2013
Staffmark July 2012 - November 2012
Werthan Packaging October 2011 - June 2012
Randstad June 2011 - October 2011
Convergys January 2008 - May 2010
Convergys September 2007 - January 2008
Veterans of Foreign Wars Ladies Auxiliary January 2002 - July 2007
Skills
iPhone, Customer Service, Billing, Coaching, Data Entry, Excel, Microsoft Office, Word, Outlook, Customer Relations, PowerPoint, Administration, Windows, Social Media, Documentation, Public Speaking, Photoshop, Team Building, Writing, Employee Relations, Supervisory Skills, Troubleshooting, Editing, SharePoint, HTML, Teaching, Hiring, Blogging, Access, Scheduling, Mentoring, Research, Problem Solving, Inventory Management, Planning, Process Improvement, Microsoft Word, Process Scheduler, Leadership, Training, Employee Training, Call Centers, Payroll, Facebook, Technical Support, Teamwork, Visio, PeopleSoft, Curriculum Design, Interviews
Education
Cleary University 2004 — 2011
MBA, Management
Cleary University 2001 — 2003
BBA, E-Commerce
Washtenaw Community College 1992 — 2000
AA, General Studies
Asurion June 2014 - Present
Asurion February 2014 - June 2014
Asurion April 2013 - February 2014
Asurion November 2012 - April 2013
Staffmark July 2012 - November 2012
Werthan Packaging October 2011 - June 2012
Randstad June 2011 - October 2011
Convergys January 2008 - May 2010
Convergys September 2007 - January 2008
Veterans of Foreign Wars Ladies Auxiliary January 2002 - July 2007
Skills
iPhone, Customer Service, Billing, Coaching, Data Entry, Excel, Microsoft Office, Word, Outlook, Customer Relations, PowerPoint, Administration, Windows, Social Media, Documentation, Public Speaking, Photoshop, Team Building, Writing, Employee Relations, Supervisory Skills, Troubleshooting, Editing, SharePoint, HTML, Teaching, Hiring, Blogging, Access, Scheduling, Mentoring, Research, Problem Solving, Inventory Management, Planning, Process Improvement, Microsoft Word, Process Scheduler, Leadership, Training, Employee Training, Call Centers, Payroll, Facebook, Technical Support, Teamwork, Visio, PeopleSoft, Curriculum Design, Interviews
Education
Cleary University 2004 — 2011
MBA, Management
Cleary University 2001 — 2003
BBA, E-Commerce
Washtenaw Community College 1992 — 2000
AA, General Studies
David Book's Convergys Experience October 2004 - May 2005
Job Job Hunter at Seeking New Career
Industry Consumer Services
Experience
Seeking New Career April 2015 - Present
EPM Lawncare February 2013 - April 2015
Xerox November 2011 - May 2012
Wing Zone August 2011 - October 2011
PRC, LLC May 2008 - May 2009
MSA - The Safety Company April 2007 - September 2007
Stanadyne August 2005 - April 2006
Convergys October 2004 - May 2005
MCI Worldcom March 2003 - August 2004
US Army August 2001 - February 2003
Skills
MS Office, EMT-B, Windows 7, Android, Troubleshooting, Customer Service, Leadership, Team Building, Operations Management, Quality Assurance, Process Improvement, Customer Satisfaction, Inventory Management, Team Leadership, Process Scheduler, Outlook, Training, Access, Human Resources, Logistics, Microsoft Excel, Time Management, Windows, Software Documentation, Microsoft Word, Microsoft Office, System Administration, Technical Support, Call Centers, PowerPoint
Education
Coastal Carolina Community College 2009 — 2011
None, Emergency Medical Science
Seeking New Career April 2015 - Present
EPM Lawncare February 2013 - April 2015
Xerox November 2011 - May 2012
Wing Zone August 2011 - October 2011
PRC, LLC May 2008 - May 2009
MSA - The Safety Company April 2007 - September 2007
Stanadyne August 2005 - April 2006
Convergys October 2004 - May 2005
MCI Worldcom March 2003 - August 2004
US Army August 2001 - February 2003
Skills
MS Office, EMT-B, Windows 7, Android, Troubleshooting, Customer Service, Leadership, Team Building, Operations Management, Quality Assurance, Process Improvement, Customer Satisfaction, Inventory Management, Team Leadership, Process Scheduler, Outlook, Training, Access, Human Resources, Logistics, Microsoft Excel, Time Management, Windows, Software Documentation, Microsoft Word, Microsoft Office, System Administration, Technical Support, Call Centers, PowerPoint
Education
Coastal Carolina Community College 2009 — 2011
None, Emergency Medical Science
John Shiveley John Shiveley's Convergys Experience July 2012 - January 2013
Job
Industry Information Technology and Services
Experience
Aero 2014 - 2014
Aero 2014 - 2014
Aero 2014 - 2014
DHL January 2013 - August 2013
Convergys July 2012 - January 2013
Vantiv October 2011 - June 2012
Siemens April 2011 - August 2011
Cornerstone January 2008 - November 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Public Speaking, Microsoft Windows 98, Windows 2000, Windows XP Pro, Windows Vista, Windows 7, Windows 7 Migration, windows 8, Windows Server, HP Service Manager, Active Directory, TCP/IP, WAN, LAN-WAN, DNS, DHCP, Avaya, Blackberry, VoIP
Education
Cincinnati State Technical and Community College 2009 — 2014
Associate's degree, Network and System Administration/Administrator, 3.1
Aero 2014 - 2014
Aero 2014 - 2014
Aero 2014 - 2014
DHL January 2013 - August 2013
Convergys July 2012 - January 2013
Vantiv October 2011 - June 2012
Siemens April 2011 - August 2011
Cornerstone January 2008 - November 2009
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Outlook, Public Speaking, Microsoft Windows 98, Windows 2000, Windows XP Pro, Windows Vista, Windows 7, Windows 7 Migration, windows 8, Windows Server, HP Service Manager, Active Directory, TCP/IP, WAN, LAN-WAN, DNS, DHCP, Avaya, Blackberry, VoIP
Education
Cincinnati State Technical and Community College 2009 — 2014
Associate's degree, Network and System Administration/Administrator, 3.1
D.D. Van Zile D.D. Van Zile's Convergys Experience April 2005 - January 2007
Job Entrepreneur
Industry Farming
Experience
Privately Withheld February 2014 - Present
Self-employed January 1993 - November 2013
DirectBuy, Inc. February 2010 - August 2011
Bluegreen Vacations January 2010 - August 2010
Convergys April 2005 - January 2007
Western & Southern Financial Group December 2002 - January 2005
Barbizon Modeling & Talent Agency/ ICE November 1997 - August 2001
Barbizon Modeling and Entertainment January 1997 - October 1997
Skills
Sales, Social Networking, Strategic Planning, Fundraising, Marketing, Email Marketing, Small Business, Coordinating Events, Volunteering, Strategy, Public Speaking, Nonprofits, Philanthropy, Outside Sales, Hospitality, Customer Service, Christian Ethics, Phone Etiquette, Comedic Timing, Modeling, Corporate Etiquette, Leadership, New Business Development, Etiquette, Dining Etiquette, Marketing Strategy, Team Building, Event Planning, Social Media
Education
Clemson University 1989 — 1993
Psychology / Philosophy
Coastal Carolina University 1993 — 1995
Gerontology
Dunwoody High School 1984 — 1989
Privately Withheld February 2014 - Present
Self-employed January 1993 - November 2013
DirectBuy, Inc. February 2010 - August 2011
Bluegreen Vacations January 2010 - August 2010
Convergys April 2005 - January 2007
Western & Southern Financial Group December 2002 - January 2005
Barbizon Modeling & Talent Agency/ ICE November 1997 - August 2001
Barbizon Modeling and Entertainment January 1997 - October 1997
Skills
Sales, Social Networking, Strategic Planning, Fundraising, Marketing, Email Marketing, Small Business, Coordinating Events, Volunteering, Strategy, Public Speaking, Nonprofits, Philanthropy, Outside Sales, Hospitality, Customer Service, Christian Ethics, Phone Etiquette, Comedic Timing, Modeling, Corporate Etiquette, Leadership, New Business Development, Etiquette, Dining Etiquette, Marketing Strategy, Team Building, Event Planning, Social Media
Education
Clemson University 1989 — 1993
Psychology / Philosophy
Coastal Carolina University 1993 — 1995
Gerontology
Dunwoody High School 1984 — 1989
Angela Crawford Angela Crawford's Convergys Experience December 2009 - May 2013
Job President at Crawford Partners, LLC
Industry Management Consulting
Experience
Direct Opinions 2014 - Present
Crawford Partners, LLC June 2013 - Present
Convergys December 2009 - May 2013
University of Cincinnati September 2009 - April 2011
Citigroup May 2000 - December 2009
AmTrust Bank October 1995 - April 2000
Skills
Sales, Marketing, Finance, Consulting, Predictive Analytics, Customer Experience..., Executive Management, Strategic Leadership, New Business Development, Relationship Management, Strategy, Business Development, CRM, Management, Team Building, Start-ups, Account Management, Leadership, Outsourcing, Analytics, Lead Generation, Marketing Strategy, Sales Management, Training, Vendor Management, Coaching, Project Management, Sales Operations, Customer Retention, Customer Experience, Call Centers, Customer Service, Operations Management, Customer Satisfaction, Budgets, B2B, Cross-functional Team..., Talent Management, Strategic Partnerships, Employee Engagement, Competitive Analysis, Team Management, Market Research, P&L Management, Integration, Banking, Business Process..., Business Strategy, SaaS, Process Improvement
Education
Case Western Reserve University - Weatherhead School of Management 2012 — 2016
Enrolled in Doctor of Management Program, Business, Management, Marketing, and Related Support Services
Cleveland State University 1997 — 1998
MBA, Business
University of Cincinnati 1989 — 1993
BBA, Marketing & Management
Direct Opinions 2014 - Present
Crawford Partners, LLC June 2013 - Present
Convergys December 2009 - May 2013
University of Cincinnati September 2009 - April 2011
Citigroup May 2000 - December 2009
AmTrust Bank October 1995 - April 2000
Skills
Sales, Marketing, Finance, Consulting, Predictive Analytics, Customer Experience..., Executive Management, Strategic Leadership, New Business Development, Relationship Management, Strategy, Business Development, CRM, Management, Team Building, Start-ups, Account Management, Leadership, Outsourcing, Analytics, Lead Generation, Marketing Strategy, Sales Management, Training, Vendor Management, Coaching, Project Management, Sales Operations, Customer Retention, Customer Experience, Call Centers, Customer Service, Operations Management, Customer Satisfaction, Budgets, B2B, Cross-functional Team..., Talent Management, Strategic Partnerships, Employee Engagement, Competitive Analysis, Team Management, Market Research, P&L Management, Integration, Banking, Business Process..., Business Strategy, SaaS, Process Improvement
Education
Case Western Reserve University - Weatherhead School of Management 2012 — 2016
Enrolled in Doctor of Management Program, Business, Management, Marketing, and Related Support Services
Cleveland State University 1997 — 1998
MBA, Business
University of Cincinnati 1989 — 1993
BBA, Marketing & Management
Jezzmen McPeters Jezzmen McPeters's Convergys Experience April 2008 - July 2008
Job Program Assistant at United Council of Human Services
Industry Nonprofit Organization Management
Experience
United Council of Human Services November 2010 - Present
SAN FRANCISCO HUMAN SERVICE AGENCY November 2009 - October 2010
Convergys April 2008 - July 2008
Papyrus August 2007 - January 2008
SPRING HILL ISD October 2006 - May 2007
BOYS & GIRLS CLUB OF OAKLAND September 2004 - July 2005
Skills
Customer Service, Filing, Data Entry, Microsoft Office, Internet, Administrative Support, Teamwork, Flexible Working, Ethics
Education
Spring Hill High School
City College of San Francisco
United Council of Human Services November 2010 - Present
SAN FRANCISCO HUMAN SERVICE AGENCY November 2009 - October 2010
Convergys April 2008 - July 2008
Papyrus August 2007 - January 2008
SPRING HILL ISD October 2006 - May 2007
BOYS & GIRLS CLUB OF OAKLAND September 2004 - July 2005
Skills
Customer Service, Filing, Data Entry, Microsoft Office, Internet, Administrative Support, Teamwork, Flexible Working, Ethics
Education
Spring Hill High School
City College of San Francisco
Harrison Tanne Harrison Tanne's Convergys Experience August 2013 - February 2015
Job Associate Recruiter at Convergys
Industry Computer & Network Security
Experience
Convergys August 2013 - February 2015
Stream International November 2010 - August 2013
Clark College April 2009 - June 2009
Skills
Windows, Network Security, Windows Server, Networking, Troubleshooting, Computer Hardware, HTML, Windows 7, System Administration, Technical Support, Cisco Technologies, Linux, Hardware, Windows XP, CCNA, PHP, JavaScript, Call Centers, Customer Service, CompTIA A+
Education
Western Governors University 2013 — 2016
Bachelor's Degree, Information Technology
Clark College 2006 — 2010
AAS, (DNET) Data Networks and Telecommunication
Convergys August 2013 - February 2015
Stream International November 2010 - August 2013
Clark College April 2009 - June 2009
Skills
Windows, Network Security, Windows Server, Networking, Troubleshooting, Computer Hardware, HTML, Windows 7, System Administration, Technical Support, Cisco Technologies, Linux, Hardware, Windows XP, CCNA, PHP, JavaScript, Call Centers, Customer Service, CompTIA A+
Education
Western Governors University 2013 — 2016
Bachelor's Degree, Information Technology
Clark College 2006 — 2010
AAS, (DNET) Data Networks and Telecommunication
Angela E Brown Angela E Brown's Convergys Experience May 2007 - Present
Job Billing/Finance at Convergys
Industry Financial Services
Experience
Convergys May 2007 - Present
Convergys June 2003 - May 2007
Convergys February 1998 - June 2003
Convergys September 1996 - February 1998
Skills
Call Centers, Outsourcing, Process Improvement, Team Management, Workforce Management, Service Delivery, Vendor Management, PeopleSoft, Business Analysis, Customer Service, Performance Management, Microsoft Excel, Shared Services, Customer Satisfaction, Billing Systems, Microsoft Powerpoint, Microsoft Word, Accounts Payable, Billing Specialist, Strategic Communications, Communication Skills, Sales, Citrix Metaframe, Technical Support, Journals, Management
Education
Jackson Hewitt Income Tax School 2005 — 2006
Certification of Completion, Taxation, A
Cincinnati State Technical and Community College
Business Management Technology
Convergys May 2007 - Present
Convergys June 2003 - May 2007
Convergys February 1998 - June 2003
Convergys September 1996 - February 1998
Skills
Call Centers, Outsourcing, Process Improvement, Team Management, Workforce Management, Service Delivery, Vendor Management, PeopleSoft, Business Analysis, Customer Service, Performance Management, Microsoft Excel, Shared Services, Customer Satisfaction, Billing Systems, Microsoft Powerpoint, Microsoft Word, Accounts Payable, Billing Specialist, Strategic Communications, Communication Skills, Sales, Citrix Metaframe, Technical Support, Journals, Management
Education
Jackson Hewitt Income Tax School 2005 — 2006
Certification of Completion, Taxation, A
Cincinnati State Technical and Community College
Business Management Technology
Mehdi Ourajini's Convergys Experience February 2012 - May 2012
Job Student at Texas Tech University
Industry Computer Software
Experience
Convergys February 2012 - May 2012
Skills
Teamwork, Arabic, French, Python, English, Typing, Web Development, Fast Learner
Education
Texas Tech University 2012 — 2014
Software Engineering, Engineering, Sophomore
Cisco College 2009 — 2011
Convergys February 2012 - May 2012
Skills
Teamwork, Arabic, French, Python, English, Typing, Web Development, Fast Learner
Education
Texas Tech University 2012 — 2014
Software Engineering, Engineering, Sophomore
Cisco College 2009 — 2011
Jim Dusing Jim Dusing's Convergys Experience 1995 - 2010
Job
Industry Information Technology and Services
Experience
Convergys 1995 - 2010
Convergys 1989 - 1995
Metcut Research Inc 1986 - 1989
Structural Dynamics 1978 - 1986
Skills
Project Management, Change Management, Solaris, Virtualization, Strategic Planning, Team Building, Linux, Service Delivery, Databases, System Administration, Storage Area Networks, Troubleshooting, Servers, Cloud Computing, Disaster Recovery, Vendor Management, IT Service Management, Cluster, Networking, Firewalls, Security
Education
Northern Kentucky University
Bachelor Science Computer Science
Cincinnati State Technical and Community College
Associate of Applied Science
Convergys 1995 - 2010
Convergys 1989 - 1995
Metcut Research Inc 1986 - 1989
Structural Dynamics 1978 - 1986
Skills
Project Management, Change Management, Solaris, Virtualization, Strategic Planning, Team Building, Linux, Service Delivery, Databases, System Administration, Storage Area Networks, Troubleshooting, Servers, Cloud Computing, Disaster Recovery, Vendor Management, IT Service Management, Cluster, Networking, Firewalls, Security
Education
Northern Kentucky University
Bachelor Science Computer Science
Cincinnati State Technical and Community College
Associate of Applied Science
Dan Hostiuck Dan Hostiuck's Convergys Experience October 2011 - January 2012
Job Warehouse & Production Logistics at Event Enterprises
Industry Civic & Social Organization
Experience
Event Enterprises January 2013 - Present
Fountain Square Management Group October 2006 - July 2012
Convergys October 2011 - January 2012
Terran Enterprises May 2010 - June 2010
Fountain Square Parking Garage December 2008 - June 2010
Florence Freedom June 2007 - June 2008
Looking Glass Productions September 2007 - December 2007
Skills
Live Events, Audio Engineering, Camera Operation, Audio Mixing, Sound Design, Voice Over, Stage Management, Announcer, Emcee, Stage Lighting, Video Direction, Technical Direction, Cinematography, Video Production, Pre-production, Working With Actors, Dolly Operation, Grip, Post Production, Video Editing, Stop Motion, Motion Graphics, Baseball Camera..., Broomball Camera..., Time Management, Employee Management, Staff Training, Sports Commentary, Winemaking, Stage Hand, Video
Education
Wilmington College 2009 — 2012
Bachelor's Degree, Multimedia Studies, Cum Laude
Cincinnati State Technical and Community College 2004 — 2007
Associates, Audio/Video Production
Event Enterprises January 2013 - Present
Fountain Square Management Group October 2006 - July 2012
Convergys October 2011 - January 2012
Terran Enterprises May 2010 - June 2010
Fountain Square Parking Garage December 2008 - June 2010
Florence Freedom June 2007 - June 2008
Looking Glass Productions September 2007 - December 2007
Skills
Live Events, Audio Engineering, Camera Operation, Audio Mixing, Sound Design, Voice Over, Stage Management, Announcer, Emcee, Stage Lighting, Video Direction, Technical Direction, Cinematography, Video Production, Pre-production, Working With Actors, Dolly Operation, Grip, Post Production, Video Editing, Stop Motion, Motion Graphics, Baseball Camera..., Broomball Camera..., Time Management, Employee Management, Staff Training, Sports Commentary, Winemaking, Stage Hand, Video
Education
Wilmington College 2009 — 2012
Bachelor's Degree, Multimedia Studies, Cum Laude
Cincinnati State Technical and Community College 2004 — 2007
Associates, Audio/Video Production
Tucker Palmatier Tucker Palmatier's Convergys Experience May 2004 - December 2011
Job Sr. Systems Engineer and Integrator at Cengage Learning
Industry Computer Software
Experience
Cengage Learning December 2011 - Present
Glendale Fire Department September 2007 - June 2014
Convergys May 2004 - December 2011
STAR 93.3 2006 - 2010
Verizon January 2000 - May 2004
IMCI Technologies January 1996 - January 2000
Skills
Linux System..., Solaris System..., Windows Server..., Apache Server..., Weblogic Administration, Unix Shell Scripting, Resin Server, PHP Server, Drupal, Wordpress, Joomla, phpMyAdmin, Active Directory, Microsoft Exchange, Microsoft SQL Server, DHCP, DNS management, Nagios, IVR, Veritas Cluster Server, WordPress, SQL, TCP/IP, Network Administration, Linux, Windows, Unix, Technical Support, Apache, Servers, VoIP, Solaris, Resin, Network Security, Virtualization, Cisco Technologies, Firewalls, Team Management, Networking, DNS, Integration, Vendor Management, IIS, VMware, Operating Systems, Cloud Computing, Security
Education
University of Cincinnati College of Business
Master's degree, Information Systems
University of Cincinnati 2011 — 2014
Bachelor of Science Degree, Fire & Safety Engineering Technology, 4.0
Cincinnati State Technical and Community College 2005 — 2014
Associate of Science (A.S.), Fire Service Technology, 4.0
Cincinnati State Technical and Community College 2005 — 2012
Associate of Science (A.S.), Fire Science Leadership, 4.0
Northern Virginia Community College 1998 — 2000
Emergency Medicine
Cengage Learning December 2011 - Present
Glendale Fire Department September 2007 - June 2014
Convergys May 2004 - December 2011
STAR 93.3 2006 - 2010
Verizon January 2000 - May 2004
IMCI Technologies January 1996 - January 2000
Skills
Linux System..., Solaris System..., Windows Server..., Apache Server..., Weblogic Administration, Unix Shell Scripting, Resin Server, PHP Server, Drupal, Wordpress, Joomla, phpMyAdmin, Active Directory, Microsoft Exchange, Microsoft SQL Server, DHCP, DNS management, Nagios, IVR, Veritas Cluster Server, WordPress, SQL, TCP/IP, Network Administration, Linux, Windows, Unix, Technical Support, Apache, Servers, VoIP, Solaris, Resin, Network Security, Virtualization, Cisco Technologies, Firewalls, Team Management, Networking, DNS, Integration, Vendor Management, IIS, VMware, Operating Systems, Cloud Computing, Security
Education
University of Cincinnati College of Business
Master's degree, Information Systems
University of Cincinnati 2011 — 2014
Bachelor of Science Degree, Fire & Safety Engineering Technology, 4.0
Cincinnati State Technical and Community College 2005 — 2014
Associate of Science (A.S.), Fire Service Technology, 4.0
Cincinnati State Technical and Community College 2005 — 2012
Associate of Science (A.S.), Fire Science Leadership, 4.0
Northern Virginia Community College 1998 — 2000
Emergency Medicine
Marianne Metz Marianne Metz's Convergys Experience June 1997 - December 2009
Job Sr Programmer Analyst at Western & Southern Financial Group
Industry Computer Software
Experience
Western & Southern Financial Group February 2013 - Present
CVS Caremark Corporation May 2012 - February 2013
Catholic Charities SWO September 2010 - February 2013
Convergys June 1997 - December 2009
Cincinnati Financial Corporation April 1979 - June 1997
First National Bank September 1977 - April 1979
Skills
JCL, COBOL, MVS, CICS, Operating Systems, Project Management, DB2, Software Development, Process Improvement, Business Analysis
Education
ProTrain 2010 — 2011
Certificate, Web Development
Cincinnati State Technical and Community College 1975 — 1977
Associates, Business Data Processing
Western & Southern Financial Group February 2013 - Present
CVS Caremark Corporation May 2012 - February 2013
Catholic Charities SWO September 2010 - February 2013
Convergys June 1997 - December 2009
Cincinnati Financial Corporation April 1979 - June 1997
First National Bank September 1977 - April 1979
Skills
JCL, COBOL, MVS, CICS, Operating Systems, Project Management, DB2, Software Development, Process Improvement, Business Analysis
Education
ProTrain 2010 — 2011
Certificate, Web Development
Cincinnati State Technical and Community College 1975 — 1977
Associates, Business Data Processing
Ed Bischoff Ed Bischoff's Convergys Experience April 2000 - August 2003
Job Network Specialist at Osceola County School District, Media and Instructional Technology Dept.
Industry Primary/Secondary Education
Experience
Osceola County School District March 2005 - Present
New Beginnings Educational Center, School District of Osceola County August 2003 - March 2005
Convergys April 2000 - August 2003
Skills
Active Directory, Educational Technology, Windows, Access, Training, Databases, Computer Hardware, Instructional Technology, Technology Integration, VPN, Windows Server, Hyper-V, Network Administration, IIS, Visio, Software Documentation, Troubleshooting, Servers, Data Center, System Administration, Cisco Technologies, XP, Help Desk Support, Database Administration, IT Management, Windows XP, Microsoft SQL Server, CCNA, CompTIA, Microsoft Exchange, Network Security
Education
City University of New York-College of Staten Island 1978 — 1980
AS, Computer Science
New York Institute of Technology 1976 — 1978
Associate of Science (AS), Computer Science
Osceola County School District March 2005 - Present
New Beginnings Educational Center, School District of Osceola County August 2003 - March 2005
Convergys April 2000 - August 2003
Skills
Active Directory, Educational Technology, Windows, Access, Training, Databases, Computer Hardware, Instructional Technology, Technology Integration, VPN, Windows Server, Hyper-V, Network Administration, IIS, Visio, Software Documentation, Troubleshooting, Servers, Data Center, System Administration, Cisco Technologies, XP, Help Desk Support, Database Administration, IT Management, Windows XP, Microsoft SQL Server, CCNA, CompTIA, Microsoft Exchange, Network Security
Education
City University of New York-College of Staten Island 1978 — 1980
AS, Computer Science
New York Institute of Technology 1976 — 1978
Associate of Science (AS), Computer Science
Christina Hewitt Christina Hewitt's Convergys Experience September 2008 - July 2010
Job Technical Support Agent at iSqFt
Industry Computer Software
Experience
Self Employed June 2014 - Present
iSqFt April 2011 - Present
Spirit Halloween September 2010 - November 2010
Convergys September 2008 - July 2010
Greenlon/ Ace Exterminating 2002 - 2005
Greenlon/ Ace Exterminating 2002 - 2005
Greenlon/ Ace Exterminating 2002 - 2005
Greenlon/ Ace Exterminating 2002 - 2005
Skills
Customer Service, Technical Support, Culinary Skills, Management, Project Planning, Staffing Services, Merchandising, Employee Training, Travel Management, Travel Arrangements, Travel Planning, Insurance, Accounts Payable, Accounts Receivable, Marketing Strategy, Office Management, Department Liaison, Field Production, Office Administration, Insurance Claims
Education
Cincinnati State Technical and Community College 2013 — 2015
Associate of Arts (A.A.), Culinary Arts and Hospitality Management
University of Cincinnati 1998 — 1999
Communications Technology/Technician
Self Employed June 2014 - Present
iSqFt April 2011 - Present
Spirit Halloween September 2010 - November 2010
Convergys September 2008 - July 2010
Greenlon/ Ace Exterminating 2002 - 2005
Greenlon/ Ace Exterminating 2002 - 2005
Greenlon/ Ace Exterminating 2002 - 2005
Greenlon/ Ace Exterminating 2002 - 2005
Skills
Customer Service, Technical Support, Culinary Skills, Management, Project Planning, Staffing Services, Merchandising, Employee Training, Travel Management, Travel Arrangements, Travel Planning, Insurance, Accounts Payable, Accounts Receivable, Marketing Strategy, Office Management, Department Liaison, Field Production, Office Administration, Insurance Claims
Education
Cincinnati State Technical and Community College 2013 — 2015
Associate of Arts (A.A.), Culinary Arts and Hospitality Management
University of Cincinnati 1998 — 1999
Communications Technology/Technician
L.M. (Lisa M. Sein) Hannah L.M. (Lisa M. Sein) Hannah's Convergys Experience August 2010 - Present
Job Customer Service Rep at Convergys
Industry Writing and Editing
Experience
Convergys August 2010 - Present
Free Lance June 2010 - Present
Time Warner Cable June 2005 - February 2008
Skills
Books, Copy Editing, Storytelling, Non-fiction, Journalism, Freelance Writing, Fiction Writing, Fiction, Proofreading, Published Author, Novels, Editing, Short Stories, Creative Writing
Education
Cleveland State University 2013 — 2019
Bachelor's Degree, Cultural Anthropology
University of Phoenix 2010 — 2012
Associate's degree, Medical Office Management/Administration
Cuyahoga Community College
Associate's degree, Business Administration and Management, General
Convergys August 2010 - Present
Free Lance June 2010 - Present
Time Warner Cable June 2005 - February 2008
Skills
Books, Copy Editing, Storytelling, Non-fiction, Journalism, Freelance Writing, Fiction Writing, Fiction, Proofreading, Published Author, Novels, Editing, Short Stories, Creative Writing
Education
Cleveland State University 2013 — 2019
Bachelor's Degree, Cultural Anthropology
University of Phoenix 2010 — 2012
Associate's degree, Medical Office Management/Administration
Cuyahoga Community College
Associate's degree, Business Administration and Management, General
Shanton Anderson Shanton Anderson's Convergys Experience July 2012 - March 2015
Job Senior Business Intelligence Solutions Engineer at Harvard University
Industry Information Technology and Services
Experience
Harvard University March 2015 - Present
Convergys July 2012 - March 2015
The MathWorks May 2007 - July 2012
The MathWorks July 2005 - May 2007
Polaroid\Digimarc Corp November 2000 - July 2005
Skills
Data Warehouse Analysis, Business Objects, Business Intelligence, Microsoft SQL Server, Data Warehousing, System Administration, Project Management, Business Objects..., Hands-on Training, Requirements Analysis, Communication Skills, Troubleshooting, Information Technology, Analysis, Software Documentation, Business Object, Data Modeling, Databases, ETL, SharePoint, SQL, Testing, Oracle, Crystal Reports, SSIS, Integration, Technical Support, Data Integration, Data Quality, IT Management, Software Development, XML, Visio, Software Project..., Enterprise Software, Systems Analysis, Java, SDLC, Agile Methodologies, Siebel, Process Improvement, Access, Microstrategy, Servers, Visual Basic, Database Design, System Deployment, Unix, Requirements Gathering, Dashboard
Education
Clark University 2008 — 2010
Master of Science, Information Technology (MSIT)
Northeastern University 1998 — 2003
B.S, Computer Engineering Technology
Harvard University March 2015 - Present
Convergys July 2012 - March 2015
The MathWorks May 2007 - July 2012
The MathWorks July 2005 - May 2007
Polaroid\Digimarc Corp November 2000 - July 2005
Skills
Data Warehouse Analysis, Business Objects, Business Intelligence, Microsoft SQL Server, Data Warehousing, System Administration, Project Management, Business Objects..., Hands-on Training, Requirements Analysis, Communication Skills, Troubleshooting, Information Technology, Analysis, Software Documentation, Business Object, Data Modeling, Databases, ETL, SharePoint, SQL, Testing, Oracle, Crystal Reports, SSIS, Integration, Technical Support, Data Integration, Data Quality, IT Management, Software Development, XML, Visio, Software Project..., Enterprise Software, Systems Analysis, Java, SDLC, Agile Methodologies, Siebel, Process Improvement, Access, Microstrategy, Servers, Visual Basic, Database Design, System Deployment, Unix, Requirements Gathering, Dashboard
Education
Clark University 2008 — 2010
Master of Science, Information Technology (MSIT)
Northeastern University 1998 — 2003
B.S, Computer Engineering Technology
Tabatha Miller Tabatha Miller's Convergys Experience January 2010 - January 2011
Job Entertainment Business Student
Industry Higher Education
Experience
United States Department of Defense November 2011 - Present
Convergys January 2010 - January 2011
AAFES May 2008 - May 2010
Education
Full Sail University 2011 — 2012
MS, Entertainment Business
Fayetteville State University 2006 — 2011
B.A, Mass Communication
Claflin University 2003 — 2006
B.A, Mass Communication
Kingstree Senior High 1999 — 2003
General, General Ed
United States Department of Defense November 2011 - Present
Convergys January 2010 - January 2011
AAFES May 2008 - May 2010
Education
Full Sail University 2011 — 2012
MS, Entertainment Business
Fayetteville State University 2006 — 2011
B.A, Mass Communication
Claflin University 2003 — 2006
B.A, Mass Communication
Kingstree Senior High 1999 — 2003
General, General Ed
Jorine McKinnie Jorine McKinnie's Convergys Experience January 2008 - August 2009
Job Graduate of Cincinnati State Technical and Community College
Industry Financial Services
Experience
TCF Bank/Gateway One Lending & Finance August 2013 - Present
Convergys January 2008 - August 2009
Citibank Smith Barney January 2006 - June 2007
Fifth Third Bank May 2004 - November 2004
Procter & Gamble September 2002 - August 2004
Sara Lee November 2001 - December 2002
Skills
Dependable, Self-motivated, Organization, Communication, Prioritzing, Detail Oriented, Time Management, Personalble, Persuasive, Rapport Building, Follow-through Skills, Microsoft Office Suite, Specialized Software, Administrative..., Customer Service, Office Management, Executive Calendar..., Data Entry
Education
Cincinnati State Technical and Community College 2009 — 2012
AAB Business Financial Service and AAB Marketing Management, 3.2
TCF Bank/Gateway One Lending & Finance August 2013 - Present
Convergys January 2008 - August 2009
Citibank Smith Barney January 2006 - June 2007
Fifth Third Bank May 2004 - November 2004
Procter & Gamble September 2002 - August 2004
Sara Lee November 2001 - December 2002
Skills
Dependable, Self-motivated, Organization, Communication, Prioritzing, Detail Oriented, Time Management, Personalble, Persuasive, Rapport Building, Follow-through Skills, Microsoft Office Suite, Specialized Software, Administrative..., Customer Service, Office Management, Executive Calendar..., Data Entry
Education
Cincinnati State Technical and Community College 2009 — 2012
AAB Business Financial Service and AAB Marketing Management, 3.2
Matt Birkholtz Matt Birkholtz's Convergys Experience November 2009 - July 2010
Job Clerk at VITAS Healthcare
Industry Writing and Editing
Experience
VITAS Healthcare June 2012 - Present
Landmark Community Newspapers July 2010 - June 2012
Convergys November 2009 - July 2010
Skills
Copy Editing, News Writing, Journalism, Editing, Press Releases, Media Relations, Social Media, Copywriting, Publications, Facebook, Public Relations, WordPress, Social Media Marketing, Public Speaking, Strategic Communications, Microsoft Office
Education
Northern Kentucky University 2006 — 2009
Bachelor's, Journalism
Cincinnati State Technical and Community College 2003 — 2006
Associates Degree, Arts & Sciences
VITAS Healthcare June 2012 - Present
Landmark Community Newspapers July 2010 - June 2012
Convergys November 2009 - July 2010
Skills
Copy Editing, News Writing, Journalism, Editing, Press Releases, Media Relations, Social Media, Copywriting, Publications, Facebook, Public Relations, WordPress, Social Media Marketing, Public Speaking, Strategic Communications, Microsoft Office
Education
Northern Kentucky University 2006 — 2009
Bachelor's, Journalism
Cincinnati State Technical and Community College 2003 — 2006
Associates Degree, Arts & Sciences
Leo Baquero's Convergys Experience February 2011 - April 2011
Job Freelance Graphic Designer at Yedak
Industry Design
Experience
Yedak May 2011 - Present
Convergys February 2011 - April 2011
Skills
Graphic Design, Adobe Creative Suite, Adobe Design Programs, Spanish, Logo Design, Print Design, Graphics Layout, Layout Design, Catalog Layout, Ebooks, Microsoft Office, Social Media, Photoshop, English, Web Design, Illustration, Illustrator, Layout, Art Direction, Advertising
Education
City College of San Francisco
Yedak May 2011 - Present
Convergys February 2011 - April 2011
Skills
Graphic Design, Adobe Creative Suite, Adobe Design Programs, Spanish, Logo Design, Print Design, Graphics Layout, Layout Design, Catalog Layout, Ebooks, Microsoft Office, Social Media, Photoshop, English, Web Design, Illustration, Illustrator, Layout, Art Direction, Advertising
Education
City College of San Francisco
Deidra Dunn Deidra Dunn's Convergys Experience April 2001 - March 2003
Job Time Warner Cable
Industry Consumer Services
Experience
Time Warner Cable January 2010 - Present
Time Warner Cable June 2007 - December 2009
Time Warner Cable March 2003 - June 2007
University Hospital of Cincinnati September 2001 - March 2003
Convergys April 2001 - March 2003
Education
Cincinnati State Technical and Community College 2000 — 2003
Nursing
Time Warner Cable January 2010 - Present
Time Warner Cable June 2007 - December 2009
Time Warner Cable March 2003 - June 2007
University Hospital of Cincinnati September 2001 - March 2003
Convergys April 2001 - March 2003
Education
Cincinnati State Technical and Community College 2000 — 2003
Nursing
Keith Combs, PMP®, PCIP®'s Convergys Experience March 2009 - Present
Job Sr. Manager, Information Security at Convergys
Industry Information Technology and Services
Experience
Convergys March 2009 - Present
Convergys April 2008 - February 2009
Convergys September 1993 - March 2008
Convergys June 1991 - September 1993
AT&T 1982 - 1984
Skills
PMP, SDLC, Planning, Project Plans, Compliance, Project Planning, Scope Management, PMI, Requirements Analysis, Software Development, MS Project, Team Leadership, IT Management, Testing, Software Project..., Project Management, Vendor Management, Program Management, Data Center, Security, Management, Business Analysis, Process Improvement, Requirements Gathering, PMO, Change Management, ITIL, Outsourcing, Information Technology
Education
Tiffin University 2009 — 2011
Masters of Business Administration, Business
The George Washington University - School of Business 1997 — 1998
Master's Certificate, Project Management
Northern Kentucky University 1984 — 1986
Bachelor of Science, Information Technology
Cincinnati State Technical and Community College 1982 — 1984
Associate of Science, Data Processing
Convergys March 2009 - Present
Convergys April 2008 - February 2009
Convergys September 1993 - March 2008
Convergys June 1991 - September 1993
AT&T 1982 - 1984
Skills
PMP, SDLC, Planning, Project Plans, Compliance, Project Planning, Scope Management, PMI, Requirements Analysis, Software Development, MS Project, Team Leadership, IT Management, Testing, Software Project..., Project Management, Vendor Management, Program Management, Data Center, Security, Management, Business Analysis, Process Improvement, Requirements Gathering, PMO, Change Management, ITIL, Outsourcing, Information Technology
Education
Tiffin University 2009 — 2011
Masters of Business Administration, Business
The George Washington University - School of Business 1997 — 1998
Master's Certificate, Project Management
Northern Kentucky University 1984 — 1986
Bachelor of Science, Information Technology
Cincinnati State Technical and Community College 1982 — 1984
Associate of Science, Data Processing
Jestun Brown's Convergys Experience September 2007 - December 2007
Job Security Officer
Industry Security and Investigations
Experience
G4S April 2015 - Present
Job 1 security July 2014 - January 2015
Veterans Security March 2014 - July 2014
Brantley Security Services April 2013 - January 2014
FedEx March 2008 - June 2008
Convergys September 2007 - December 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Security, Team Leadership, Access, Access Control, Physical Security, Data Entry, Surveillance
Education
Cincinnati State Technical and Community College 2010 — 2012
In progress, Business Financial Services
Hughes high school 1998 — 2002
dipolma, General
G4S April 2015 - Present
Job 1 security July 2014 - January 2015
Veterans Security March 2014 - July 2014
Brantley Security Services April 2013 - January 2014
FedEx March 2008 - June 2008
Convergys September 2007 - December 2007
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, Security, Team Leadership, Access, Access Control, Physical Security, Data Entry, Surveillance
Education
Cincinnati State Technical and Community College 2010 — 2012
In progress, Business Financial Services
Hughes high school 1998 — 2002
dipolma, General
Danielle Demma Danielle Demma's Convergys Experience August 2008 - July 2009
Job Executive Assistant at Economics Center at University of Cincinnati
Industry Information Technology and Services
Experience
Economics Center June 2015 - Present
FRCH Design Worldwide May 2015 - June 2015
Consolidated Health Services September 2014 - December 2014
Medpace September 2013 - May 2014
LPK July 2009 - July 2012
Convergys August 2008 - July 2009
Northlich February 2007 - April 2008
Fifth Third Bank April 2001 - February 2007
Skills
Microsoft Office, Mac, Microsoft Word, Keynote, PowerPoint, Access, Outlook, Entourage, Salesforce.com, Lotus Notes, Adobe Acrobat, Time Management, Leadership, Human Resources, Training, Employee Relations, Event Planning, Customer Service, Recruiting, Microsoft Excel, Management, Teamwork, Marketing, Social Networking, Office Management, Event Management, SharePoint, Social Media, Marketing Communications, Project Management, Advertising, Public Relations, Email Marketing, Social Media Marketing, Research, Networking
Education
Cincinnati State Technical and Community College 1995 — 1996
N/A, Office Management
Oak Hills High School
Economics Center June 2015 - Present
FRCH Design Worldwide May 2015 - June 2015
Consolidated Health Services September 2014 - December 2014
Medpace September 2013 - May 2014
LPK July 2009 - July 2012
Convergys August 2008 - July 2009
Northlich February 2007 - April 2008
Fifth Third Bank April 2001 - February 2007
Skills
Microsoft Office, Mac, Microsoft Word, Keynote, PowerPoint, Access, Outlook, Entourage, Salesforce.com, Lotus Notes, Adobe Acrobat, Time Management, Leadership, Human Resources, Training, Employee Relations, Event Planning, Customer Service, Recruiting, Microsoft Excel, Management, Teamwork, Marketing, Social Networking, Office Management, Event Management, SharePoint, Social Media, Marketing Communications, Project Management, Advertising, Public Relations, Email Marketing, Social Media Marketing, Research, Networking
Education
Cincinnati State Technical and Community College 1995 — 1996
N/A, Office Management
Oak Hills High School
Steven Heidt Steven Heidt's Convergys Experience February 2001 - January 2003
Job
Industry Hospital & Health Care
Experience
Cincinnati State April 2010 - Present
Heidt Innovations - HI January 2009 - Present
Fifth Third Bank March 2003 - October 2009
Fifth Third Bank March 2003 - October 2009
Fifth Third Bank March 2003 - October 2009
Fifth Third Bank March 2003 - October 2009
Fifth Third Bank March 2003 - October 2009
Fifth Third Bank March 2003 - October 2009
Convergys February 2001 - January 2003
Convergys January 1999 - January 2003
Skills
Six Sigma, ITIL, Adult Education, Change Management, Performance Improvement, Instructional Design, Coaching, Process Improvement, Team Building, Performance Management, Strategic Planning, Mentoring, Operations Management, Organizational..., Problem Solving, Program Management, E-learning, Talent Management, Team Management, Metrics, Call Center, Risk Management, Team Leadership, Employee Engagement, Documentation, Banking, Microsoft Office, Succession Planning, Business Process..., PowerPoint, Business Analysis, PeopleSoft, Planning, Resource Management, Word, Public Speaking, Project Management, Microsoft Word, Call Centers
Education
Northern Kentucky University 2014 — 2014
Bachelor of Applied Science (B.A.Sc.)
Cincinnati State Technical and Community College 2010 — 2012
dms
University of Cincinnati
Cincinnati State April 2010 - Present
Heidt Innovations - HI January 2009 - Present
Fifth Third Bank March 2003 - October 2009
Fifth Third Bank March 2003 - October 2009
Fifth Third Bank March 2003 - October 2009
Fifth Third Bank March 2003 - October 2009
Fifth Third Bank March 2003 - October 2009
Fifth Third Bank March 2003 - October 2009
Convergys February 2001 - January 2003
Convergys January 1999 - January 2003
Skills
Six Sigma, ITIL, Adult Education, Change Management, Performance Improvement, Instructional Design, Coaching, Process Improvement, Team Building, Performance Management, Strategic Planning, Mentoring, Operations Management, Organizational..., Problem Solving, Program Management, E-learning, Talent Management, Team Management, Metrics, Call Center, Risk Management, Team Leadership, Employee Engagement, Documentation, Banking, Microsoft Office, Succession Planning, Business Process..., PowerPoint, Business Analysis, PeopleSoft, Planning, Resource Management, Word, Public Speaking, Project Management, Microsoft Word, Call Centers
Education
Northern Kentucky University 2014 — 2014
Bachelor of Applied Science (B.A.Sc.)
Cincinnati State Technical and Community College 2010 — 2012
dms
University of Cincinnati
Chris Strouse Chris Strouse's Convergys Experience December 2001 - March 2005
Job Computer Networking and Information Security Student
Industry Information Technology and Services
Experience
Clover Park Technical College October 2014 - March 2015
Verizon Wireless March 2005 - July 2013
Convergys December 2001 - March 2005
AlliedBarton Security Services August 2000 - October 2001
Eagle Hardware and Garden April 1997 - August 1999
U.S. Army August 1994 - December 1996
Skills
Network Security, Computer Security, Computer Hardware, Coaching, CompTIA Security+, Conflict resolution, Problem Solving, Supervising Others, Training facilitation, Creative Writing, Physical Security, Computer Forensics, Network Administration, Windows Server, Research, Customer Satisfaction, Customer Service, Team Building, Security, Active Directory, DHCP, Clonezilla, Linux System..., Virtualization, Xen Server, Windows Server 2008, Windows Server 2012, Hyper-V, Firewalls, Windows Desktop Support, Technical Documentation, Telecommunications, Troubleshooting
Education
Clover Park Technical College 2013 — 2015
Associate's Degree, Networking And Information Security, GPA 3.93
Pierce College at Puyallup 2012 — 2012
General Studies
Salt Lake Community College 1999 — 2005
Associate of Science (A.S.), Criminal Justice, 3.47
Clover Park Technical College October 2014 - March 2015
Verizon Wireless March 2005 - July 2013
Convergys December 2001 - March 2005
AlliedBarton Security Services August 2000 - October 2001
Eagle Hardware and Garden April 1997 - August 1999
U.S. Army August 1994 - December 1996
Skills
Network Security, Computer Security, Computer Hardware, Coaching, CompTIA Security+, Conflict resolution, Problem Solving, Supervising Others, Training facilitation, Creative Writing, Physical Security, Computer Forensics, Network Administration, Windows Server, Research, Customer Satisfaction, Customer Service, Team Building, Security, Active Directory, DHCP, Clonezilla, Linux System..., Virtualization, Xen Server, Windows Server 2008, Windows Server 2012, Hyper-V, Firewalls, Windows Desktop Support, Technical Documentation, Telecommunications, Troubleshooting
Education
Clover Park Technical College 2013 — 2015
Associate's Degree, Networking And Information Security, GPA 3.93
Pierce College at Puyallup 2012 — 2012
General Studies
Salt Lake Community College 1999 — 2005
Associate of Science (A.S.), Criminal Justice, 3.47
John Peek John Peek's Convergys Experience March 2014 - September 2014
Job Solutions Engineer at Datalink
Industry Information Technology and Services
Experience
Datalink June 2015 - Present
The Walt Disney Company October 2014 - June 2015
Convergys March 2014 - September 2014
Disney Cruise Line June 2013 - February 2014
Exelis February 2012 - February 2013
Saddle Creek Corporation May 2010 - February 2012
Saddle Creek Corporation May 2009 - April 2010
Skills
Cisco Technologies, VPN, Switches, Troubleshooting, WAN, Network Administration, TCP/IP, Networking, BGP, EIGRP, OSPF, DHCP, Data Center, Security, Wireless Networking, Routing, Routers, DNS, MPLS, Cisco IOS, Troubleshooting Hardware, Cisco Catalyst Switches, VLAN, HSRP, Cisco WAAS, Cisco Smartnet, Wireshark, Subnetting, SSL VPN, IP VPN, Cisco ASA, QoS, Layer 2, Cisco, Ethernet, CCNP, Firewalls, Network Security, IP Networking, Network Engineering, Python, Perl
Education
Clearwater Christian College 2005 — 2009
BS, Information Systems Management
Datalink June 2015 - Present
The Walt Disney Company October 2014 - June 2015
Convergys March 2014 - September 2014
Disney Cruise Line June 2013 - February 2014
Exelis February 2012 - February 2013
Saddle Creek Corporation May 2010 - February 2012
Saddle Creek Corporation May 2009 - April 2010
Skills
Cisco Technologies, VPN, Switches, Troubleshooting, WAN, Network Administration, TCP/IP, Networking, BGP, EIGRP, OSPF, DHCP, Data Center, Security, Wireless Networking, Routing, Routers, DNS, MPLS, Cisco IOS, Troubleshooting Hardware, Cisco Catalyst Switches, VLAN, HSRP, Cisco WAAS, Cisco Smartnet, Wireshark, Subnetting, SSL VPN, IP VPN, Cisco ASA, QoS, Layer 2, Cisco, Ethernet, CCNP, Firewalls, Network Security, IP Networking, Network Engineering, Python, Perl
Education
Clearwater Christian College 2005 — 2009
BS, Information Systems Management
Kevin Major Kevin Major's Convergys Experience January 2011 - March 2012
Job
Industry Information Technology and Services
Experience
IBM July 2015 - Present
Major Ideas Consulting & Design 1990 - Present
Connvertex Technologies November 2012 - July 2015
HP Education Servcies April 2013 - October 2013
eDial Marketing June 2012 - August 2012
Convergys January 2011 - March 2012
Infosys BPO June 2010 - January 2011
Sutherland Global Services 2010 - July 2010
VXI Global Solutions, Inc October 2009 - November 2009
ASAP Staffing, Inc. 2009 - 2009
Skills
Call Center, Customer Satisfaction, Customer Service, Vendor Management, Management, Project Management, BPO, Coaching, Sales, Team Building, Account Management, Operations Management, Customer Experience, Team Management, Team Leadership, Training Delivery, Instructor-led Training, Call center start-up, Technical Presentations, Network Architecture, Wireless Networking, iptv, VoIP, HSIA, Cable Television, IPTV, Training, Member of Toastmasters, Public Speaking, Toastmasters, Telecommunications, Call Centers, Process Improvement, Troubleshooting, Cisco Technologies, Technical Support, Workforce Management, Recruiting, Project Planning, Outsourcing, Analysis, Performance Management, Call Center Development, CRM, Customer Retention, Service Delivery, Inbound Marketing, Pre-sales, Business Development, Contact Centers
Education
Clarion University of Pennsylvania 1988 — 1995
BA
Mps 1984 — 1988
IBM July 2015 - Present
Major Ideas Consulting & Design 1990 - Present
Connvertex Technologies November 2012 - July 2015
HP Education Servcies April 2013 - October 2013
eDial Marketing June 2012 - August 2012
Convergys January 2011 - March 2012
Infosys BPO June 2010 - January 2011
Sutherland Global Services 2010 - July 2010
VXI Global Solutions, Inc October 2009 - November 2009
ASAP Staffing, Inc. 2009 - 2009
Skills
Call Center, Customer Satisfaction, Customer Service, Vendor Management, Management, Project Management, BPO, Coaching, Sales, Team Building, Account Management, Operations Management, Customer Experience, Team Management, Team Leadership, Training Delivery, Instructor-led Training, Call center start-up, Technical Presentations, Network Architecture, Wireless Networking, iptv, VoIP, HSIA, Cable Television, IPTV, Training, Member of Toastmasters, Public Speaking, Toastmasters, Telecommunications, Call Centers, Process Improvement, Troubleshooting, Cisco Technologies, Technical Support, Workforce Management, Recruiting, Project Planning, Outsourcing, Analysis, Performance Management, Call Center Development, CRM, Customer Retention, Service Delivery, Inbound Marketing, Pre-sales, Business Development, Contact Centers
Education
Clarion University of Pennsylvania 1988 — 1995
BA
Mps 1984 — 1988
Irene Bowden Irene Bowden's Convergys Experience March 2010 - January 2011
Job phlebotomist at Bio Test pharmaceutical
Industry Hospital & Health Care
Experience
Bio Test pharmaceutical March 2012 - Present
Convergys March 2010 - January 2011
food lion October 2005 - January 2010
Skills
Mobile Devices, Windows Server, customer service manager, phlebotomist, reliable, trustworthy
Education
Coastal Carolina Community College 2011 — 2011
certificate, phlebotomist
life long learning center 2006 — 2009
diploma, high school diploma
Bio Test pharmaceutical March 2012 - Present
Convergys March 2010 - January 2011
food lion October 2005 - January 2010
Skills
Mobile Devices, Windows Server, customer service manager, phlebotomist, reliable, trustworthy
Education
Coastal Carolina Community College 2011 — 2011
certificate, phlebotomist
life long learning center 2006 — 2009
diploma, high school diploma
Donovan Horspool Donovan Horspool's Convergys Experience August 2010 - February 2011
Job Shoe's Sales at Macy's
Industry Outsourcing/Offshoring
Experience
Macy's August 2012 - Present
5 Monkeys March 2011 - April 2012
Convergys August 2010 - February 2011
Convergys April 2010 - February 2011
Business Connex April 2010 - August 2010
Still Thinkin January 2006 - April 2010
Sears, Roebuck and Co. October 2005 - December 2005
Mad Dog Bar and Grill July 2004 - February 2005
At&T Wireless December 2002 - March 2004
City Lights September 2000 - August 2003
Skills
Sales, Sales Management, Microsoft Excel, Security, Talent Acquisition, Windows, Customer Service, Leadership, Retail, Team Leadership, Management, Team Building, Time Management, Training
Education
Salt Lake Community College
Associate of Arts and Sciences (AAS), Paralegal Studies
Mount San Jacinto College 2007 — 2008
Citrus College 2000 — 2001
Citrus College 1997 — 1998
Los Altos 1986 — 1990
Macy's August 2012 - Present
5 Monkeys March 2011 - April 2012
Convergys August 2010 - February 2011
Convergys April 2010 - February 2011
Business Connex April 2010 - August 2010
Still Thinkin January 2006 - April 2010
Sears, Roebuck and Co. October 2005 - December 2005
Mad Dog Bar and Grill July 2004 - February 2005
At&T Wireless December 2002 - March 2004
City Lights September 2000 - August 2003
Skills
Sales, Sales Management, Microsoft Excel, Security, Talent Acquisition, Windows, Customer Service, Leadership, Retail, Team Leadership, Management, Team Building, Time Management, Training
Education
Salt Lake Community College
Associate of Arts and Sciences (AAS), Paralegal Studies
Mount San Jacinto College 2007 — 2008
Citrus College 2000 — 2001
Citrus College 1997 — 1998
Los Altos 1986 — 1990
Joseph Flack Joseph Flack's Convergys Experience 2000 - 2007
Job Vice President, Operations at Urban League of Greater Cincinnati
Industry Information Technology and Services
Experience
Urban League of Greater Cincinnati March 2012 - August 2014
Urban League of Greater Cincinnati August 2008 - March 2012
Convergys 2000 - 2007
AT&T February 1972 - December 1999
AALDP 1992 - 1992
Skills
Customer Relations, Outbound, Inbound, Call Center, Strategic Planning, Fundraising, Inbound Marketing, Community Outreach, Training, Management, Event Planning, Customer Service, Vendor Management, Team Building, Leadership Development, Contact Centers, Non-profits, Organizational..., Call Centers, Customer Service..., Budgets, Team Leadership, New Business Development, Program Management, Leadership, Nonprofits, Project Management, Contract Negotiation, Staff Development, Coaching, Program Development, Volunteer Management, Event Management, Public Speaking, Social Media, Proposal Writing, Marketing, Social Networking, Policy, Project Planning, Public Relations, Employee Relations, Entrepreneurship, Microsoft Office, Process Improvement, Strategy
Education
Cincinnati State Technical and Community College 1970 — 1972
Urban League of Greater Cincinnati March 2012 - August 2014
Urban League of Greater Cincinnati August 2008 - March 2012
Convergys 2000 - 2007
AT&T February 1972 - December 1999
AALDP 1992 - 1992
Skills
Customer Relations, Outbound, Inbound, Call Center, Strategic Planning, Fundraising, Inbound Marketing, Community Outreach, Training, Management, Event Planning, Customer Service, Vendor Management, Team Building, Leadership Development, Contact Centers, Non-profits, Organizational..., Call Centers, Customer Service..., Budgets, Team Leadership, New Business Development, Program Management, Leadership, Nonprofits, Project Management, Contract Negotiation, Staff Development, Coaching, Program Development, Volunteer Management, Event Management, Public Speaking, Social Media, Proposal Writing, Marketing, Social Networking, Policy, Project Planning, Public Relations, Employee Relations, Entrepreneurship, Microsoft Office, Process Improvement, Strategy
Education
Cincinnati State Technical and Community College 1970 — 1972
Shelley Bardua Shelley Bardua's Convergys Experience August 2014 - April 2015
Job Logistics Clerk Customer Service Associate
Industry Logistics and Supply Chain
Experience
Beckman Coulter for Aerotek April 2015 - June 2015
Convergys August 2014 - April 2015
Amazon September 2013 - June 2014
Close the Loop, Inc April 2010 - September 2013
Skills
Warehouse, Receptionist/Office..., Leadership, Call Centers, Training, Customer Service, Cross-functional Team..., Customer Experience, Customer Satisfaction, Inventory Management, Microsoft Office, Process Improvement, Time Management, Data Entry, Coaching, Sales, Warehousing, Team Building
Education
Cincinnati State Technical and Community College 2006 — 2007
Finished PreCore Classes, DMS
Conner High School 1981 — 1984
High School Diploma, Academic
Beckman Coulter for Aerotek April 2015 - June 2015
Convergys August 2014 - April 2015
Amazon September 2013 - June 2014
Close the Loop, Inc April 2010 - September 2013
Skills
Warehouse, Receptionist/Office..., Leadership, Call Centers, Training, Customer Service, Cross-functional Team..., Customer Experience, Customer Satisfaction, Inventory Management, Microsoft Office, Process Improvement, Time Management, Data Entry, Coaching, Sales, Warehousing, Team Building
Education
Cincinnati State Technical and Community College 2006 — 2007
Finished PreCore Classes, DMS
Conner High School 1981 — 1984
High School Diploma, Academic
Jazmin Gibeaut's Convergys Experience May 2011 - September 2012
Job Student Philanthropy Coordinator at Texas A&M International University
Industry Higher Education
Experience
Texas A&M International University January 2015 - May 2015
Texas A&M International University August 2013 - August 2014
Texas A&M International University May 2013 - August 2014
Texas A&M International University January 2013 - August 2014
Convergys May 2011 - September 2012
Hollister Co. August 2010 - May 2011
Victoria's Secret Pink July 2010 - May 2011
Skills
Leadership, Student Affairs, Customer Service, Public Speaking, Enthusiasm to learn, Personal Responsibility, Photoshop, Spanish, Time Management, Teaching, Social Media, Student Development, Data Analysis, Nonprofits
Education
Texas A&M International University 2010 — 2015
Bachelor of Arts in Communication with a Minor in International Leadership
City University of Hong Kong 2014 — 2014
Media and Communication, English
Texas A&M International University January 2015 - May 2015
Texas A&M International University August 2013 - August 2014
Texas A&M International University May 2013 - August 2014
Texas A&M International University January 2013 - August 2014
Convergys May 2011 - September 2012
Hollister Co. August 2010 - May 2011
Victoria's Secret Pink July 2010 - May 2011
Skills
Leadership, Student Affairs, Customer Service, Public Speaking, Enthusiasm to learn, Personal Responsibility, Photoshop, Spanish, Time Management, Teaching, Social Media, Student Development, Data Analysis, Nonprofits
Education
Texas A&M International University 2010 — 2015
Bachelor of Arts in Communication with a Minor in International Leadership
City University of Hong Kong 2014 — 2014
Media and Communication, English
Rowan Tomko Rowan Tomko's Convergys Experience January 2013 - August 2015
Job Turning data into Knowledge one tag at a time
Industry Information Technology and Services
Experience
Convergys January 2013 - August 2015
Convergys April 2012 - January 2013
Convergys September 2011 - April 2012
CCG House March 2011 - September 2011
Amazing Stories August 2009 - October 2010
Skills
Information Systems, Data Entry, Information Technology, Databases, QuickBooks, Microsoft Excel, Accurate Data Entry, Data Analysis, Quicken, HTML, CSS, Mobile Applications, Data Center, Data Management, Information Management, Information Literacy, Trend Forecasting, Information Design, Financial Reporting, Report Writing, Crystal Reports, Reports, Oracle Reports, Annual Reports, Reporting & Analysis, Trend Analysis, Communication, Corporate Communications, Diversity, Outlook, Job Scheduling, Technical Writing, Hiring, Hiring Employees, Project Management, Management, Sales Management, Accounts Payable, Accounts Receivable, Inventory Management, Inventory Control, Community Outreach, Community Development, Social Media, Bank Reconciliation, Call Centers, World Class Customer..., Service Level Management, Technical Support, Troubleshooting
Education
Washington State University 2008 — 2010
Information Technology
Clark College 2005 — 2008
Associate of Arts (A.A.), General Studies
Convergys January 2013 - August 2015
Convergys April 2012 - January 2013
Convergys September 2011 - April 2012
CCG House March 2011 - September 2011
Amazing Stories August 2009 - October 2010
Skills
Information Systems, Data Entry, Information Technology, Databases, QuickBooks, Microsoft Excel, Accurate Data Entry, Data Analysis, Quicken, HTML, CSS, Mobile Applications, Data Center, Data Management, Information Management, Information Literacy, Trend Forecasting, Information Design, Financial Reporting, Report Writing, Crystal Reports, Reports, Oracle Reports, Annual Reports, Reporting & Analysis, Trend Analysis, Communication, Corporate Communications, Diversity, Outlook, Job Scheduling, Technical Writing, Hiring, Hiring Employees, Project Management, Management, Sales Management, Accounts Payable, Accounts Receivable, Inventory Management, Inventory Control, Community Outreach, Community Development, Social Media, Bank Reconciliation, Call Centers, World Class Customer..., Service Level Management, Technical Support, Troubleshooting
Education
Washington State University 2008 — 2010
Information Technology
Clark College 2005 — 2008
Associate of Arts (A.A.), General Studies
Caitlin Flaherty Caitlin Flaherty's Convergys Experience June 2012 - December 2012
Job Customer Care Representative at Alliance Data Retail Services
Industry Research
Experience
Alliance Data Retail Services September 2014 - Present
RDI April 2013 - August 2014
Convergy's June 2012 - December 2012
The Body Shop November 2011 - January 2012
Shoe Sensation Inc June 2011 - December 2011
Skills
Customer Service, Sales, Market Research, Time Management, Research, Microsoft Office, Data Analysis, Microsoft Excel, LivePerson Interactive..., Call Center Development, Microsoft Word
Education
Cincinnati State Technical and Community College 2010 — 2014
Associates, Diagnostic Medical Sonography, Liberal Arts
Archbishop McNicholas High School 2006 — 2009
High School Diploma, General Studies
Alliance Data Retail Services September 2014 - Present
RDI April 2013 - August 2014
Convergy's June 2012 - December 2012
The Body Shop November 2011 - January 2012
Shoe Sensation Inc June 2011 - December 2011
Skills
Customer Service, Sales, Market Research, Time Management, Research, Microsoft Office, Data Analysis, Microsoft Excel, LivePerson Interactive..., Call Center Development, Microsoft Word
Education
Cincinnati State Technical and Community College 2010 — 2014
Associates, Diagnostic Medical Sonography, Liberal Arts
Archbishop McNicholas High School 2006 — 2009
High School Diploma, General Studies
Hope Lewis's Convergys Experience June 2009 - August 2009
Job M&A at Milliken & Company
Industry Textiles
Experience
Milliken & Company March 2015 - Present
Croft & Bender July 2014 - February 2015
Raymond James & Associates, Inc July 2011 - June 2014
Conway, Del Genio, Gries & Co., LLC May 2010 - August 2010
Convergys June 2009 - August 2009
The Wornick Company June 2008 - August 2008
Skills
Corporate Finance, Investment Banking, Accounting, Financial Modeling, Valuation, Financial Analysis, Bloomberg, Investments, Equities, Managerial Finance, Due Diligence, Mergers & Acquisitions, PowerPoint, Mergers, M&A experience, Leadership, IPO, Microsoft Excel, Credit Analysis, Underwriting, Strategic Planning, Debt, Corporate Development, Venture Capital, Microsoft Office, LBO
Education
Clemson University 2009 — 2011
Bachelor of Science, Financial Management (emphasis: Corporate Finance), minor in Accounting
Emory University - Goizueta Business School 2007 — 2009
Business
Indian Hill High School 2003 — 2007
Diploma with Honors
Milliken & Company March 2015 - Present
Croft & Bender July 2014 - February 2015
Raymond James & Associates, Inc July 2011 - June 2014
Conway, Del Genio, Gries & Co., LLC May 2010 - August 2010
Convergys June 2009 - August 2009
The Wornick Company June 2008 - August 2008
Skills
Corporate Finance, Investment Banking, Accounting, Financial Modeling, Valuation, Financial Analysis, Bloomberg, Investments, Equities, Managerial Finance, Due Diligence, Mergers & Acquisitions, PowerPoint, Mergers, M&A experience, Leadership, IPO, Microsoft Excel, Credit Analysis, Underwriting, Strategic Planning, Debt, Corporate Development, Venture Capital, Microsoft Office, LBO
Education
Clemson University 2009 — 2011
Bachelor of Science, Financial Management (emphasis: Corporate Finance), minor in Accounting
Emory University - Goizueta Business School 2007 — 2009
Business
Indian Hill High School 2003 — 2007
Diploma with Honors
David Casebolt David Casebolt's Convergys Experience November 2011 - February 2012
Job Receptionist/Switchboard Operator
Industry Information Technology and Services
Experience
Ricoh Americas Corporation February 2012 - Present
Convergys November 2011 - February 2012
The Berry Company July 2010 - January 2011
Emergency Medicine Physicians July 2009 - October 2009
Skills
Customer Service, Account Management, Project Management, Process Improvement, Document Management, Microsoft Office, Leadership, CRM, Customer Satisfaction, Training, Business Analysis, Legal Documents, File Management, Mail Sorting, Bulk Mailing, Mac OS, UPS Shipping, FedEx, Microfilm, Records Management, Medical Records, Supply Ordering
Education
Cincinnati State Technical and Community College 2006 — 2008
Associate of Arts (A.A.), English Language and Literature, General
Ricoh Americas Corporation February 2012 - Present
Convergys November 2011 - February 2012
The Berry Company July 2010 - January 2011
Emergency Medicine Physicians July 2009 - October 2009
Skills
Customer Service, Account Management, Project Management, Process Improvement, Document Management, Microsoft Office, Leadership, CRM, Customer Satisfaction, Training, Business Analysis, Legal Documents, File Management, Mail Sorting, Bulk Mailing, Mac OS, UPS Shipping, FedEx, Microfilm, Records Management, Medical Records, Supply Ordering
Education
Cincinnati State Technical and Community College 2006 — 2008
Associate of Arts (A.A.), English Language and Literature, General
Mike Akers's Convergys Experience August 2003 - November 2007
Job Senior Software Engineer at Shopkeep
Industry Computer Software
Experience
Shopkeep September 2015 - Present
Kinsa August 2013 - June 2015
Liquid Analytics September 2008 - August 2013
Galen Technology Solutions February 2008 - September 2008
Bona Software, Inc. February 2006 - January 2008
Convergys August 2003 - November 2007
JPMorgan Chase September 2001 - February 2003
PAR Government Systems Corporation March 2000 - January 2001
Pfizer May 1998 - September 1998
Skills
C#, Web Services, Java, Agile Methodologies, Software Development, JavaScript, XML, SQL, Linux, Unix, MySQL, Scrum, Mobile Applications, REST
Education
Clarkson University 1996 — 2001
BS
Old Westbury School of the Holy Child (Holy Child Academy) 1992 — 1996
Shopkeep September 2015 - Present
Kinsa August 2013 - June 2015
Liquid Analytics September 2008 - August 2013
Galen Technology Solutions February 2008 - September 2008
Bona Software, Inc. February 2006 - January 2008
Convergys August 2003 - November 2007
JPMorgan Chase September 2001 - February 2003
PAR Government Systems Corporation March 2000 - January 2001
Pfizer May 1998 - September 1998
Skills
C#, Web Services, Java, Agile Methodologies, Software Development, JavaScript, XML, SQL, Linux, Unix, MySQL, Scrum, Mobile Applications, REST
Education
Clarkson University 1996 — 2001
BS
Old Westbury School of the Holy Child (Holy Child Academy) 1992 — 1996
Rob Michel Rob Michel's Convergys Experience August 2015 - Present
Job Sr Consultant Data Network at Convergys
Industry Information Technology and Services
Experience
Convergys August 2015 - Present
RELX Group January 2013 - August 2015
Hamilton/Clermont Cooperative Association June 2012 - January 2013
RELX Group April 2010 - June 2012
CBTS January 2010 - April 2010
Comair April 2005 - January 2010
IBM June 2003 - April 2005
Hillenbrand Industries April 2001 - June 2003
Contingent Network Services January 2001 - May 2001
CVD Data Services (on site at Contingent Network Services) October 1999 - January 2001
Skills
Security, Network Engineering, Networking, Cisco Technologies, CCNP, Checkpoint, Data Center, LAN-WAN, VPN, WAN, Routers, CISSP, Network Design, ASA, DHCP, Disaster Recovery, Troubleshooting, Cisco IOS, Cisco Nexus, Routing, Network Architecture, DNS, Firewalls, Windows Server, Juniper, Information Security, BGP, Load Balancing, Active Directory, Switches, Microsoft Exchange, OSPF, Cisco Security, F5 BigIP, Servers, vSphere, PIX, Citrix, Virtualization, VMware, IT Management, CCNA, Network Administration, Network Security, TCP/IP, ITIL, VoIP, Red Hat Linux, VMware ESX, Cisco Routers
Education
Cincinnati State Technical and Community College 1994 — 1996
AAB, Computer Communications
Convergys August 2015 - Present
RELX Group January 2013 - August 2015
Hamilton/Clermont Cooperative Association June 2012 - January 2013
RELX Group April 2010 - June 2012
CBTS January 2010 - April 2010
Comair April 2005 - January 2010
IBM June 2003 - April 2005
Hillenbrand Industries April 2001 - June 2003
Contingent Network Services January 2001 - May 2001
CVD Data Services (on site at Contingent Network Services) October 1999 - January 2001
Skills
Security, Network Engineering, Networking, Cisco Technologies, CCNP, Checkpoint, Data Center, LAN-WAN, VPN, WAN, Routers, CISSP, Network Design, ASA, DHCP, Disaster Recovery, Troubleshooting, Cisco IOS, Cisco Nexus, Routing, Network Architecture, DNS, Firewalls, Windows Server, Juniper, Information Security, BGP, Load Balancing, Active Directory, Switches, Microsoft Exchange, OSPF, Cisco Security, F5 BigIP, Servers, vSphere, PIX, Citrix, Virtualization, VMware, IT Management, CCNA, Network Administration, Network Security, TCP/IP, ITIL, VoIP, Red Hat Linux, VMware ESX, Cisco Routers
Education
Cincinnati State Technical and Community College 1994 — 1996
AAB, Computer Communications
Beau Matthews Beau Matthews's Convergys Experience 2006 - 2008
Job Small Business Owner/Proprietor
Industry Retail
Experience
Rainbeau's End July 2015 - Present
Rainbeau's End July 2015 - Present
Southeast Tennessee Development District 2013 - 2014
Partnership for Families, Children and Adults 2012 - 2013
Nancy's House 2009 - 2010
Love's Travel Stops 2008 - 2010
Convergys 2006 - 2008
Bradley Cleveland Services 2004 - 2006
Skills
Nonprofits, Research, Cultural Diversity, Networking, Fundraising, Event Planning, Community Development, Community Outreach, Case Management Services, HIV prevention, Service Coordination, LGBT community, LGBT rights, Advocacy, Activism, Management, Geriatrics, Grant Administration, Grant Coordination, Educational Outreach, Community Engagement, Public Speaking, Customer Service, Leadership, Program Development
Education
University of Tennessee-Knoxville 2013 — 2014
Master of Social Work (M.S.W.), Management, Leadership, Community Practice
University of Tennessee at Chattanooga 2011 — 2013
Bachelor of Social Work, Generalist Practice
Cleveland State Community College 2009 — 2011
Associate of Science (A.S.)
Rainbeau's End July 2015 - Present
Rainbeau's End July 2015 - Present
Southeast Tennessee Development District 2013 - 2014
Partnership for Families, Children and Adults 2012 - 2013
Nancy's House 2009 - 2010
Love's Travel Stops 2008 - 2010
Convergys 2006 - 2008
Bradley Cleveland Services 2004 - 2006
Skills
Nonprofits, Research, Cultural Diversity, Networking, Fundraising, Event Planning, Community Development, Community Outreach, Case Management Services, HIV prevention, Service Coordination, LGBT community, LGBT rights, Advocacy, Activism, Management, Geriatrics, Grant Administration, Grant Coordination, Educational Outreach, Community Engagement, Public Speaking, Customer Service, Leadership, Program Development
Education
University of Tennessee-Knoxville 2013 — 2014
Master of Social Work (M.S.W.), Management, Leadership, Community Practice
University of Tennessee at Chattanooga 2011 — 2013
Bachelor of Social Work, Generalist Practice
Cleveland State Community College 2009 — 2011
Associate of Science (A.S.)
Anissa Wallace's Convergys Experience September 2014 - Present
Job Peer Support Specialist(PSS)(Volunteer)
Industry Logistics and Supply Chain
Experience
Volunteer March 2015 - Present
Convergys September 2014 - Present
Camp Lejeune Young Marines February 2013 - Present
General Dynamics Information Technology 2009 - 2011
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Training, Military Operations, DoD, Military, Operational Planning
Education
Coastal Carolina Community College 2015 — 2015
Peer Support Specialist, Organizational Behavior Studies, Certification
La Vergne High School, La Vergne, TN 1988 — 1990
Hunters Lane Comprehensive High School, Nashville, TN 1987 — 1988
Volunteer March 2015 - Present
Convergys September 2014 - Present
Camp Lejeune Young Marines February 2013 - Present
General Dynamics Information Technology 2009 - 2011
Skills
Microsoft Excel, Microsoft Word, Microsoft Office, Customer Service, PowerPoint, English, Windows, Research, Outlook, Teaching, Photoshop, Public Speaking, HTML, Strategic Planning, Budgets, Training, Military Operations, DoD, Military, Operational Planning
Education
Coastal Carolina Community College 2015 — 2015
Peer Support Specialist, Organizational Behavior Studies, Certification
La Vergne High School, La Vergne, TN 1988 — 1990
Hunters Lane Comprehensive High School, Nashville, TN 1987 — 1988
Desiree Owens Desiree Owens's Convergys Experience May 2015 - Present
Job Customer Service Representative at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys May 2015 - Present
Rms Of Ohio March 2014 - April 2015
Macys MCCS October 2013 - February 2014
Skills
Customer Service, Typing, Organization Skills, Self-management, Retail, Phone Etiquette, Multi-line Phone, Technical Support, CPR Certified, Thrive in A Fast-paced...
Education
Cincinnati State Technical and Community College 2010 — 2012
Registered Nursing/Registered Nurse
Convergys May 2015 - Present
Rms Of Ohio March 2014 - April 2015
Macys MCCS October 2013 - February 2014
Skills
Customer Service, Typing, Organization Skills, Self-management, Retail, Phone Etiquette, Multi-line Phone, Technical Support, CPR Certified, Thrive in A Fast-paced...
Education
Cincinnati State Technical and Community College 2010 — 2012
Registered Nursing/Registered Nurse
Jennifer Schnoor Jennifer Schnoor's Convergys Experience October 2012 - August 2013
Job Aspiring Math Teacher
Industry E-Learning
Experience
FedEx Ground June 2015 - Present
Convergys October 2012 - August 2013
Primerica December 2011 - June 2013
ZF Lenksysteme GmbH June 2012 - June 2012
Labor Works LLC February 2012 - June 2012
Kohl's Department Stores November 2011 - December 2011
Totes Isotoner August 2011 - November 2011
PAC Worldwide September 2010 - October 2010
Smurfit Stone Container August 2010 - September 2010
Kohl's Department Stores November 2008 - December 2008
Skills
Microsoft Office, Photoshop, PowerPoint, Word, Excel, Great People Skills, Tutoring, Typing, Children, Managing Budget, Creative Writing, Team Building, Teamwork, Leadership, Customer Service, Retail, Marketing, Management, Editing, Software Documentation, Social Networking, Administrative..., Sales, Accounts Receivable, Recruiting, Process Improvement, English, Social Media Marketing, Data Entry, Windows, Research, Blogging, Coaching, Microsoft Excel, Facebook, Access, Marketing Communications, Time Management, Microsoft Word, Budgets, Training, Call Centers, Customer Satisfaction, Market Research, Human Resources, Team Leadership, Data Analysis, Finance, Outlook, Telephone Skills
Education
Cincinnati State Technical and Community College 2013 — 2015
Associate of Arts (AA), 3.22
Grand Canyon University 2011 — 2011
Secondary Education with an emphasis in Math
Stevens Henager College 2009 — 2010
Graphic Arts
Gar-Field High School 2001 — 2005
3.82
FedEx Ground June 2015 - Present
Convergys October 2012 - August 2013
Primerica December 2011 - June 2013
ZF Lenksysteme GmbH June 2012 - June 2012
Labor Works LLC February 2012 - June 2012
Kohl's Department Stores November 2011 - December 2011
Totes Isotoner August 2011 - November 2011
PAC Worldwide September 2010 - October 2010
Smurfit Stone Container August 2010 - September 2010
Kohl's Department Stores November 2008 - December 2008
Skills
Microsoft Office, Photoshop, PowerPoint, Word, Excel, Great People Skills, Tutoring, Typing, Children, Managing Budget, Creative Writing, Team Building, Teamwork, Leadership, Customer Service, Retail, Marketing, Management, Editing, Software Documentation, Social Networking, Administrative..., Sales, Accounts Receivable, Recruiting, Process Improvement, English, Social Media Marketing, Data Entry, Windows, Research, Blogging, Coaching, Microsoft Excel, Facebook, Access, Marketing Communications, Time Management, Microsoft Word, Budgets, Training, Call Centers, Customer Satisfaction, Market Research, Human Resources, Team Leadership, Data Analysis, Finance, Outlook, Telephone Skills
Education
Cincinnati State Technical and Community College 2013 — 2015
Associate of Arts (AA), 3.22
Grand Canyon University 2011 — 2011
Secondary Education with an emphasis in Math
Stevens Henager College 2009 — 2010
Graphic Arts
Gar-Field High School 2001 — 2005
3.82
Mark Broge's Convergys Experience June 2010 - June 2011
Job System Administrator at United Grinding
Industry Information Technology and Services
Experience
United Grinding North America, Inc. February 2014 - Present
TriHealth November 2011 - April 2014
TechSoft Systems October 2012 - January 2014
RDI Marketing Services July 2011 - November 2011
W3F Consulting April 2004 - August 2011
Convergys June 2010 - June 2011
Sara Lee (Sarcom) March 2009 - August 2009
Pomeroy IT Solutions January 2009 - March 2009
Inside Media January 2008 - July 2008
Cumulus Media Partners Cincinnati May 2006 - October 2007
Skills
Active Directory, Servers, Windows Server, Troubleshooting, Windows 7, Technical Support, Microsoft Office, Computer Hardware, Networking, Microsoft Exchange, VMware, Customer Service, Windows, Software Installation, VMware ESX, XP, Marketing, Process Improvement, Virtualization, Microsoft Excel, System Administration, Outlook, Operating Systems, Hardware, PowerPoint, Group Policy, Citrix, DNS, DHCP, Copywriting, HTML, ITIL, McAfee ePO, Thin Clients, Systems Building, Visio, Digital Imaging, Call Center, TCP/IP, Help Desk Support, Microsoft Technologies, Information Technology, Printers, Software, VMware Infrastructure, VPN, SharePoint, HP, Antivirus, Storage Area Networks
Education
Ohio Center for Broadcasting 2005 — 2005
Broadcast Radio and Television
Cincinnati State Technical and Community College 1992 — 1993
N/A, Electronics Engineering
University of Cincinnati 1991 — 1992
Liberal Arts
Turpin High School 1987 — 1991
Graduate
United Grinding North America, Inc. February 2014 - Present
TriHealth November 2011 - April 2014
TechSoft Systems October 2012 - January 2014
RDI Marketing Services July 2011 - November 2011
W3F Consulting April 2004 - August 2011
Convergys June 2010 - June 2011
Sara Lee (Sarcom) March 2009 - August 2009
Pomeroy IT Solutions January 2009 - March 2009
Inside Media January 2008 - July 2008
Cumulus Media Partners Cincinnati May 2006 - October 2007
Skills
Active Directory, Servers, Windows Server, Troubleshooting, Windows 7, Technical Support, Microsoft Office, Computer Hardware, Networking, Microsoft Exchange, VMware, Customer Service, Windows, Software Installation, VMware ESX, XP, Marketing, Process Improvement, Virtualization, Microsoft Excel, System Administration, Outlook, Operating Systems, Hardware, PowerPoint, Group Policy, Citrix, DNS, DHCP, Copywriting, HTML, ITIL, McAfee ePO, Thin Clients, Systems Building, Visio, Digital Imaging, Call Center, TCP/IP, Help Desk Support, Microsoft Technologies, Information Technology, Printers, Software, VMware Infrastructure, VPN, SharePoint, HP, Antivirus, Storage Area Networks
Education
Ohio Center for Broadcasting 2005 — 2005
Broadcast Radio and Television
Cincinnati State Technical and Community College 1992 — 1993
N/A, Electronics Engineering
University of Cincinnati 1991 — 1992
Liberal Arts
Turpin High School 1987 — 1991
Graduate
Kelly Krummen Kelly Krummen's Convergys Experience April 2010 - April 2011
Job Software Developer
Industry Financial Services
Experience
Fidelity Investments June 2011 - May 2015
Convergys April 2010 - April 2011
Skills
SDLC, Software Project..., Business Analysis, Requirements Analysis, Project Management, Microsoft Office, ITIL, IT Service Management, Microsoft Excel, Microsoft Word, Disaster Recovery
Education
Cincinnati State Technical and Community College 2011 — 2013
Information Technology
Northern Kentucky University 2004 — 2006
Holy Cross High School 2000 — 2004
Holy Cross High School
Fidelity Investments June 2011 - May 2015
Convergys April 2010 - April 2011
Skills
SDLC, Software Project..., Business Analysis, Requirements Analysis, Project Management, Microsoft Office, ITIL, IT Service Management, Microsoft Excel, Microsoft Word, Disaster Recovery
Education
Cincinnati State Technical and Community College 2011 — 2013
Information Technology
Northern Kentucky University 2004 — 2006
Holy Cross High School 2000 — 2004
Holy Cross High School
Elizabeth Follin Elizabeth Follin's Convergys Experience May 2009 - August 2009
Job Engineering CAD Tech
Industry Construction
Experience
Harmon March 2013 - Present
Contech October 2012 - January 2013
Viox Services, INC June 2011 - June 2012
Convergys May 2009 - August 2009
Borders Books and Music July 2006 - May 2009
Skills
AutoCAD, CAD, Revit, Architectural Drawings, Architectural Design, Surveying, Drawing
Education
Cincinnati State Technical and Community College 2008 — 2011
Associate of Applied Sciences, Civil Engineering Technology - Architectural Major
Colerain High School
Harmon March 2013 - Present
Contech October 2012 - January 2013
Viox Services, INC June 2011 - June 2012
Convergys May 2009 - August 2009
Borders Books and Music July 2006 - May 2009
Skills
AutoCAD, CAD, Revit, Architectural Drawings, Architectural Design, Surveying, Drawing
Education
Cincinnati State Technical and Community College 2008 — 2011
Associate of Applied Sciences, Civil Engineering Technology - Architectural Major
Colerain High School
Monique Richardson Monique Richardson's Convergys Experience November 2014 - Present
Job Supervisor at Convergys
Industry Consumer Services
Experience
Convergys November 2014 - Present
Convergys November 2013 - November 2014
Washburns Wings and More August 2011 - December 2013
Sprint Nextel 2006 - 2011
AT&T 1997 - 2006
Skills
Customer Service, Customer Satisfaction, Sales, Team Leadership, Leadership, Cooking, Cooperation, Resourceful..., Telecommunications..., Bill Payment, Computers, Telecommunications, Technical Support, Management, Account Management, Payroll, Entrepreneurship, Business Planning, Cost Management, Training, Training Delivery, Communication Skills, Time Management, Customer Retention, Customer Experience, Coaching, Strategic Planning
Education
Cleveland State University 1995 — 1996
Wilberforce University 1993 — 1995
Communication, General
Convergys November 2014 - Present
Convergys November 2013 - November 2014
Washburns Wings and More August 2011 - December 2013
Sprint Nextel 2006 - 2011
AT&T 1997 - 2006
Skills
Customer Service, Customer Satisfaction, Sales, Team Leadership, Leadership, Cooking, Cooperation, Resourceful..., Telecommunications..., Bill Payment, Computers, Telecommunications, Technical Support, Management, Account Management, Payroll, Entrepreneurship, Business Planning, Cost Management, Training, Training Delivery, Communication Skills, Time Management, Customer Retention, Customer Experience, Coaching, Strategic Planning
Education
Cleveland State University 1995 — 1996
Wilberforce University 1993 — 1995
Communication, General
Gina Jarvis Gina Jarvis's Convergys Experience December 2014 - Present
Job Experienced Customer Service Specialist and Web Development Student
Industry Information Technology and Services
Experience
Convergys December 2014 - Present
Steve's Intermountain Service March 2013 - August 2014
Lowe's Home Improvement 2006 - 2009
Skills
Retail, Merchandising, Customer Service, Visual Merchandising, Inventory Management, Store Management, Retail Sales, Sales Management, Customer Satisfaction, HTML
Education
Clover Park Technical College 2009 — 2010
Web Page, Digital/Multimedia and Information Resources Design, 4.0
Fort Hays State University
Bachelor of Applied Science (B.A.Sc.), Web Development
Convergys December 2014 - Present
Steve's Intermountain Service March 2013 - August 2014
Lowe's Home Improvement 2006 - 2009
Skills
Retail, Merchandising, Customer Service, Visual Merchandising, Inventory Management, Store Management, Retail Sales, Sales Management, Customer Satisfaction, HTML
Education
Clover Park Technical College 2009 — 2010
Web Page, Digital/Multimedia and Information Resources Design, 4.0
Fort Hays State University
Bachelor of Applied Science (B.A.Sc.), Web Development
Ben Orleck Ben Orleck's Convergys Experience September 2007 - July 2010
Job IT Analyst Lvl 2 at NSC Global
Industry Telecommunications
Experience
NSC Global May 2015 - Present
Sun Chemical March 2014 - April 2015
Humana December 2013 - March 2014
Citi January 2013 - December 2013
RDI Marketing Services 2012 - 2012
Convergys September 2007 - July 2010
Skills
Workforce Management, Workforce Analytics, Workforce Planning, Call Routing Systems, Operations Management, Offshore Outsourcing, IT Operations, SAP, Business Strategy, Outsourcing, Project Management, IT Management, Change Management, Avaya Witness, I3, Impact 360, ALM, symposium, Avaya Aura, Call Centers, Elite Multichannel, Five9, CRM Databases, Visio, Blue Pumpkin, HTML, XML, Outlook, Microsoft Office, aspect, Lotus Notes, Microsoft Operating..., CCE, Simpliview, Call center start-up, Strategic Planning, SharePoint, Management, Forecasting, Staff Development, Media Planning, Technical Support, Marketing, Account Management, Social Media, Digital Marketing, Marketing Communications, Process Improvement, Customer Service, Sales Management
Education
Cincinnati State Technical and Community College
Computer Software Engineering
Northern Kentucky University
Pre-Medicine/Pre-Medical Studies
NSC Global May 2015 - Present
Sun Chemical March 2014 - April 2015
Humana December 2013 - March 2014
Citi January 2013 - December 2013
RDI Marketing Services 2012 - 2012
Convergys September 2007 - July 2010
Skills
Workforce Management, Workforce Analytics, Workforce Planning, Call Routing Systems, Operations Management, Offshore Outsourcing, IT Operations, SAP, Business Strategy, Outsourcing, Project Management, IT Management, Change Management, Avaya Witness, I3, Impact 360, ALM, symposium, Avaya Aura, Call Centers, Elite Multichannel, Five9, CRM Databases, Visio, Blue Pumpkin, HTML, XML, Outlook, Microsoft Office, aspect, Lotus Notes, Microsoft Operating..., CCE, Simpliview, Call center start-up, Strategic Planning, SharePoint, Management, Forecasting, Staff Development, Media Planning, Technical Support, Marketing, Account Management, Social Media, Digital Marketing, Marketing Communications, Process Improvement, Customer Service, Sales Management
Education
Cincinnati State Technical and Community College
Computer Software Engineering
Northern Kentucky University
Pre-Medicine/Pre-Medical Studies
Antonio Ho-Yen Antonio Ho-Yen's Convergys Experience August 2008 - May 2010
Job Experienced Technical Support Analyst
Industry Computer & Network Security
Experience
Just For You Barber Academy January 2013 - Present
TeleTech November 2013 - April 2014
NexxLinx October 2011 - January 2012
Sentara Healthcare January 2011 - August 2011
Convergys August 2008 - May 2010
N.E.W. Customer Service Companies, Inc March 2007 - July 2008
Skills
Computer Diagnostics..., Microsoft Office 2003, Microsoft Office 2007, Citrix based..., Apache 2.0, Avaya IP Softphone, vmware, FTP software, JScript, ASP.NET, Joomla, Intuit Quickbooks, Intuit Turbotax, Intuit Quicken, Fedex Shipmanager..., FL studio, Logic Pro, Adobe Audition, Adobe Photoshop, Paint.net photoshop..., Propellerheads Reason, NI Maschine, Apple Garageband
Education
Coastal Carolina Community College 2006 — 2009
Associate of Science (A.S.), Web Technologies, 3.0
Just For You Barber Academy January 2013 - Present
TeleTech November 2013 - April 2014
NexxLinx October 2011 - January 2012
Sentara Healthcare January 2011 - August 2011
Convergys August 2008 - May 2010
N.E.W. Customer Service Companies, Inc March 2007 - July 2008
Skills
Computer Diagnostics..., Microsoft Office 2003, Microsoft Office 2007, Citrix based..., Apache 2.0, Avaya IP Softphone, vmware, FTP software, JScript, ASP.NET, Joomla, Intuit Quickbooks, Intuit Turbotax, Intuit Quicken, Fedex Shipmanager..., FL studio, Logic Pro, Adobe Audition, Adobe Photoshop, Paint.net photoshop..., Propellerheads Reason, NI Maschine, Apple Garageband
Education
Coastal Carolina Community College 2006 — 2009
Associate of Science (A.S.), Web Technologies, 3.0
Teeya Schmidt Teeya Schmidt's Convergys Experience August 2014 - November 2014
Job Library Assistant
Industry Medical Practice
Experience
Molalla Union High School December 2014 - Present
Convergys August 2014 - November 2014
Addictions and Mental Health PC November 2012 - August 2013
Self Employed Daycare Provider June 2010 - March 2011
WSCO Petroleum October 2006 - August 2008
Skills
Customer Service, Positive Can-do Attitude, Close Attention to..., Client Confidentiality, Microsoft Word, Microsoft Excel, Administrative..., Dependable Team Player, Self Management, Telephone Skills, Time Management, Filing, Data Entry, Cashiering
Education
Clackamas Community College 2011 — 2013
Molalla Union High School December 2014 - Present
Convergys August 2014 - November 2014
Addictions and Mental Health PC November 2012 - August 2013
Self Employed Daycare Provider June 2010 - March 2011
WSCO Petroleum October 2006 - August 2008
Skills
Customer Service, Positive Can-do Attitude, Close Attention to..., Client Confidentiality, Microsoft Word, Microsoft Excel, Administrative..., Dependable Team Player, Self Management, Telephone Skills, Time Management, Filing, Data Entry, Cashiering
Education
Clackamas Community College 2011 — 2013
Besalisha Desire Besalisha Desire's Convergys Experience June 2010 - January 2013
Job Ekg Technician
Industry Medical Practice
Experience
BDesireJewelry April 2014 - Present
ONSLOW MEMORIAL HOSPITAL February 2013 - May 2013
Convergys June 2010 - January 2013
Sodexo August 2009 - June 2010
Integrity House May 2006 - October 2007
Skills
Customer Satisfaction, Certified EKG Technician, AED, BLS, Cpr Certified, Hospital Volunteering, Organized Multi-tasker, Customer Service, Call Centers, Telephone Skills, Patience, Listens attentively, Dependable Team Player, Learning Quickly, Close Attention to..., Friendly Personality, Highly detail oriented, Positive Team Player, Flexible Schedule, People-oriented, Motivated self-starter, Cash Handling Experience, Life Insurance, Writing
Education
CNU Medical Institute 2014 — 2014
Health Information/Medical Records Technology/Technician
Coastal Carolina Community College 2012 — 2013
Pre-Medicine/Pre-Medical Studies
BDesireJewelry April 2014 - Present
ONSLOW MEMORIAL HOSPITAL February 2013 - May 2013
Convergys June 2010 - January 2013
Sodexo August 2009 - June 2010
Integrity House May 2006 - October 2007
Skills
Customer Satisfaction, Certified EKG Technician, AED, BLS, Cpr Certified, Hospital Volunteering, Organized Multi-tasker, Customer Service, Call Centers, Telephone Skills, Patience, Listens attentively, Dependable Team Player, Learning Quickly, Close Attention to..., Friendly Personality, Highly detail oriented, Positive Team Player, Flexible Schedule, People-oriented, Motivated self-starter, Cash Handling Experience, Life Insurance, Writing
Education
CNU Medical Institute 2014 — 2014
Health Information/Medical Records Technology/Technician
Coastal Carolina Community College 2012 — 2013
Pre-Medicine/Pre-Medical Studies
Joshua Cain Joshua Cain's Convergys Experience November 2010 - June 2015
Job Workforce Management Specialist at Sun Chemical
Industry Chemicals
Experience
Sun Chemical June 2015 - Present
Convergys November 2010 - June 2015
AT&T September 2007 - November 2010
Skills
Leadership, Training, Coaching, Customer Satisfaction, Human Resources, Interviews, Time Management, Program Management, Forecasting, Workforce Management, Call Centers, Operations Management, Project Planning, Strategy, Analysis, PeopleSoft, Outlook Express, Lotus Notes Email & IM, Management, Microsoft Office, Lync, Recruiting, Microsoft Sharepoint, Microsoft Power Point, Microsoft Communicator, Microsoft Office Live..., Total View IEX, Process Scheduler, IEX, ECP, CMap
Education
Cincinnati State Technical and Community College 2005 — 2007
Business and Audio and Video
Cincinnati State 2004 — 2006
Holmes High School 1998 — 2001
Holmes High School 1998 — 2001
Diploma and Vocational Degree, Audiovisual Communications Technologies/Technicians
Holmes High School 1998 — 2001
Graduated with Honors and Vocational Degree, Audio/Video Production/Business
Sun Chemical June 2015 - Present
Convergys November 2010 - June 2015
AT&T September 2007 - November 2010
Skills
Leadership, Training, Coaching, Customer Satisfaction, Human Resources, Interviews, Time Management, Program Management, Forecasting, Workforce Management, Call Centers, Operations Management, Project Planning, Strategy, Analysis, PeopleSoft, Outlook Express, Lotus Notes Email & IM, Management, Microsoft Office, Lync, Recruiting, Microsoft Sharepoint, Microsoft Power Point, Microsoft Communicator, Microsoft Office Live..., Total View IEX, Process Scheduler, IEX, ECP, CMap
Education
Cincinnati State Technical and Community College 2005 — 2007
Business and Audio and Video
Cincinnati State 2004 — 2006
Holmes High School 1998 — 2001
Holmes High School 1998 — 2001
Diploma and Vocational Degree, Audiovisual Communications Technologies/Technicians
Holmes High School 1998 — 2001
Graduated with Honors and Vocational Degree, Audio/Video Production/Business
Sears Ward Sears Ward's Convergys Experience January 2000 - January 2002
Job Insurance Specialist, Humana
Industry Insurance
Experience
Humana 2008 - Present
Enterprise Rent-A-Car 2006 - 2008
Express Check Advance 2004 - 2006
Sanderson Farms January 2002 - January 2004
Convergys January 2000 - January 2002
Sabre Airline Solutions May 1999 - August 1999
Allstate January 1998 - January 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, Budgets, Training
Education
University of Southern Mississippi 1996 — 1999
Bachelor's degree, MIS
Coahoma Community College 1994 — 1996
Associate of Arts (A.A.), Business Administration and Management, General
Humana 2008 - Present
Enterprise Rent-A-Car 2006 - 2008
Express Check Advance 2004 - 2006
Sanderson Farms January 2002 - January 2004
Convergys January 2000 - January 2002
Sabre Airline Solutions May 1999 - August 1999
Allstate January 1998 - January 1999
Skills
Microsoft Office, Microsoft Excel, Microsoft Word, PowerPoint, Customer Service, Research, Outlook, English, Photoshop, Windows, Teaching, Budgets, Training
Education
University of Southern Mississippi 1996 — 1999
Bachelor's degree, MIS
Coahoma Community College 1994 — 1996
Associate of Arts (A.A.), Business Administration and Management, General
Ariel Colwell Ariel Colwell's Convergys Experience 2012 - 2012
Job Outreach phlebotomist at UC Health
Industry Hospital & Health Care
Experience
UC Health January 2014 - Present
University of Cincinnati May 2012 - Present
Interactive Health, Inc. 2013 - 2013
Interactive Health, Inc. 2013 - 2013
Interactive Health, Inc. 2013 - 2013
Convergys 2012 - 2012
MEDLAB - CLINICAL LABORATORY April 2010 - December 2011
MEDLAB - CLINICAL LABORATORY February 2008 - December 2011
Skills
ASCP Certified..., Professional Experience, Epic Systems, Horizon, Cpr Certified, AED, Phone Etiquette, Receptionist Duties, Medical Terminology, Customer Service, Problem Solving, People Skills, Microsoft Office, Phlebotomy, Organization, Public Speaking, Schedule, Volunteer Management, Bookkeeping, Filing, Medical Records, Clinical Research..., Data Entry, Fax, Computers, Writing, EMT, Phlebotomists, Laboratory Medicine
Education
University of Cincinnati-Clermont College 2012 — 2015
Registered Nursing/Registered Nurse
Cincinnati State Technical and Community College 2010 — 2012
Emergency Medical Technology/Technician (EMT Paramedic)
UC Health January 2014 - Present
University of Cincinnati May 2012 - Present
Interactive Health, Inc. 2013 - 2013
Interactive Health, Inc. 2013 - 2013
Interactive Health, Inc. 2013 - 2013
Convergys 2012 - 2012
MEDLAB - CLINICAL LABORATORY April 2010 - December 2011
MEDLAB - CLINICAL LABORATORY February 2008 - December 2011
Skills
ASCP Certified..., Professional Experience, Epic Systems, Horizon, Cpr Certified, AED, Phone Etiquette, Receptionist Duties, Medical Terminology, Customer Service, Problem Solving, People Skills, Microsoft Office, Phlebotomy, Organization, Public Speaking, Schedule, Volunteer Management, Bookkeeping, Filing, Medical Records, Clinical Research..., Data Entry, Fax, Computers, Writing, EMT, Phlebotomists, Laboratory Medicine
Education
University of Cincinnati-Clermont College 2012 — 2015
Registered Nursing/Registered Nurse
Cincinnati State Technical and Community College 2010 — 2012
Emergency Medical Technology/Technician (EMT Paramedic)
Sam Montrose Sam Montrose's Convergys Experience July 1997 - Present
Job Operations Manager at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys July 1997 - Present
Skills
Workforce Management, Outsourcing, Operations Management, Vendor Management, Contact Centers, Team Management, Customer Satisfaction, Process Improvement, Performance Management, Customer Experience, Human Resources
Education
Cincinnati State Technical and Community College 1994 — 1995
Norwood High School 1988 — 1991
Convergys July 1997 - Present
Skills
Workforce Management, Outsourcing, Operations Management, Vendor Management, Contact Centers, Team Management, Customer Satisfaction, Process Improvement, Performance Management, Customer Experience, Human Resources
Education
Cincinnati State Technical and Community College 1994 — 1995
Norwood High School 1988 — 1991
John E. Vanderbilt, Jr. John E. Vanderbilt, Jr.'s Convergys Experience February 2003 - December 2009
Job Water Resources professional
Industry Renewables & Environment
Experience
Clermont County Water Resources January 2013 - Present
Greater Cincinnati Water Works October 2012 - January 2013
Green City Resources October 2012 - December 2012
Greater Cincinnati Water Works April 2012 - September 2012
Metropolitan Sewer District of Greater Cincinnati September 2011 - February 2012
Cincinnati Park Board April 2011 - June 2011
Convergys February 2003 - December 2009
Convergys September 1998 - February 2003
Convergys Corporation June 1997 - August 1998
Convergys October 1995 - August 1998
Skills
OSHA 40-hour HAZWOPER..., AutoCAD, CAGIS, MS Office Suite, Win TR-55, Ohio EPA Class 1 Water..., Ohio EPA Class 1...
Education
Cincinnati State Technical and Community College 2010 — 2012
AS, Stormwater Management, Environmental Engineering, 4.0
University of Cincinnati 1990 — 1994
BS, Information Systems, 3.25
Xavier University 1983 — 1988
BA, English
Clermont County Water Resources January 2013 - Present
Greater Cincinnati Water Works October 2012 - January 2013
Green City Resources October 2012 - December 2012
Greater Cincinnati Water Works April 2012 - September 2012
Metropolitan Sewer District of Greater Cincinnati September 2011 - February 2012
Cincinnati Park Board April 2011 - June 2011
Convergys February 2003 - December 2009
Convergys September 1998 - February 2003
Convergys Corporation June 1997 - August 1998
Convergys October 1995 - August 1998
Skills
OSHA 40-hour HAZWOPER..., AutoCAD, CAGIS, MS Office Suite, Win TR-55, Ohio EPA Class 1 Water..., Ohio EPA Class 1...
Education
Cincinnati State Technical and Community College 2010 — 2012
AS, Stormwater Management, Environmental Engineering, 4.0
University of Cincinnati 1990 — 1994
BS, Information Systems, 3.25
Xavier University 1983 — 1988
BA, English
Constance Kennedy Constance Kennedy's Convergys Experience 2003 - 2006
Job Global Technical Support Director at Lexmark International
Industry Outsourcing/Offshoring
Experience
Lexmark International, Inc. January 2012 - Present
Netspend Corporation January 2010 - Present
Valentine Management Group May 2006 - January 2010
Convergys 2003 - 2006
Convergys 1997 - 2003
AT&T 1990 - 1997
Skills
Client/Vendor..., Contact/Call Center..., Business Process..., Operations Optimization, Strategic Planning, Financial Management, Staff Development, Contract Negotiation, Management Consulting, Strategy
Education
Smith College 1994 — 1994
Certificate of Completion, Management Executive Training
Cornell University 1975 — 1977
MS, Economics / Public Administration
Clark Atlanta University
BA, Economics / Business Administration
Lexmark International, Inc. January 2012 - Present
Netspend Corporation January 2010 - Present
Valentine Management Group May 2006 - January 2010
Convergys 2003 - 2006
Convergys 1997 - 2003
AT&T 1990 - 1997
Skills
Client/Vendor..., Contact/Call Center..., Business Process..., Operations Optimization, Strategic Planning, Financial Management, Staff Development, Contract Negotiation, Management Consulting, Strategy
Education
Smith College 1994 — 1994
Certificate of Completion, Management Executive Training
Cornell University 1975 — 1977
MS, Economics / Public Administration
Clark Atlanta University
BA, Economics / Business Administration
Anthony Gebo's Convergys Experience August 2015 - Present
Job Team Leader Intern at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys August 2015 - Present
Jet-O-Rooter January 2011 - Present
Clarkson University August 2013 - December 2013
University at Buffalo (UB) August 2012 - June 2013
Clarkson University Knightline September 2008 - March 2012
Skills
Microsoft Office, Microsoft Excel, Immunology, Matlab, Biochemistry, Bacterial Culture, Microscopy, Flow Cytometry, Southern Blot, DNA electrophoresis, Immunohistochemistry, Oncology Clinical..., Molecular & Cellular..., PowerPoint, Data Analysis, Microsoft Word, Research, Teamwork, Laboratory, Statistics, Microsoft Exchange, Workforce Management, IEX Total View, Canvas, Coaching, Spreadsheets, Management, Retention Management, MS Excel Pivot Tables, Microsoft Publisher, Project Management, SharePoint, Public Speaking, Leadership, Time Management, Customer Service, Event Planning, Team Leadership
Education
State University of New York at Buffalo - School of Medicine & Biomedical Sciences 2012 — 2013
Tumor immunology and microbiology
Clarkson University 2008 — 2012
Bachelor of Science (BS), Bio-Molecular Science
Convergys August 2015 - Present
Jet-O-Rooter January 2011 - Present
Clarkson University August 2013 - December 2013
University at Buffalo (UB) August 2012 - June 2013
Clarkson University Knightline September 2008 - March 2012
Skills
Microsoft Office, Microsoft Excel, Immunology, Matlab, Biochemistry, Bacterial Culture, Microscopy, Flow Cytometry, Southern Blot, DNA electrophoresis, Immunohistochemistry, Oncology Clinical..., Molecular & Cellular..., PowerPoint, Data Analysis, Microsoft Word, Research, Teamwork, Laboratory, Statistics, Microsoft Exchange, Workforce Management, IEX Total View, Canvas, Coaching, Spreadsheets, Management, Retention Management, MS Excel Pivot Tables, Microsoft Publisher, Project Management, SharePoint, Public Speaking, Leadership, Time Management, Customer Service, Event Planning, Team Leadership
Education
State University of New York at Buffalo - School of Medicine & Biomedical Sciences 2012 — 2013
Tumor immunology and microbiology
Clarkson University 2008 — 2012
Bachelor of Science (BS), Bio-Molecular Science
Amy Strull-Farrell's Convergys Experience June 2002 - Present
Job Customer Service at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys June 2002 - Present
Skills
Service Delivery, Call Centers, Sla, Outsourcing, Transition Management, Workforce Management, Vendor Management, Incident Management, Contact Centers, Team Management, Customer Experience, Technical Support, Customer Satisfaction, Service Management, Troubleshooting, Telecommunications, CRM
Education
Midwest Culinary Institute at Cincinnati State 2012 — 2015
Certified Culinarian
Cincinnati State Technical and Community College 1996 — 1998
Associate of Arts and Sciences (A.A.S.)
Convergys June 2002 - Present
Skills
Service Delivery, Call Centers, Sla, Outsourcing, Transition Management, Workforce Management, Vendor Management, Incident Management, Contact Centers, Team Management, Customer Experience, Technical Support, Customer Satisfaction, Service Management, Troubleshooting, Telecommunications, CRM
Education
Midwest Culinary Institute at Cincinnati State 2012 — 2015
Certified Culinarian
Cincinnati State Technical and Community College 1996 — 1998
Associate of Arts and Sciences (A.A.S.)
Margie Schmitz-Shaw Margie Schmitz-Shaw's Convergys Experience February 1986 - Present
Job Sr. Manager, Information Security at Convergys
Industry Outsourcing/Offshoring
Experience
Convergys February 1986 - Present
The Western and Southern Life Insurance Company June 1979 - February 1986
Skills
Vendor Management, Call Centers, ITIL, Outsourcing, Networking
Education
University of Phoenix 2005 — 2008
Master of Business Administration (MBA), Business Administration and Management, General, Cum Laude
The George Washington University - School of Business 1998 — 2001
Certificate in Project Management, Project Management
Xavier University 1994 — 1997
Bachelor of Liberal Arts, Liberal Arts and Sciences/Liberal Studies, Cum Laude
Cincinnati State Technical and Community College 1985 — 1988
Associate Degree - Office Science, General Office Occupations and Clerical Services, Cum Laude
McAuley High School 1975 — 1979
Diploma, General Studies
McAuley High School, Cincinnati, Ohio 1975 — 1979
Diploma, General Studies
Convergys February 1986 - Present
The Western and Southern Life Insurance Company June 1979 - February 1986
Skills
Vendor Management, Call Centers, ITIL, Outsourcing, Networking
Education
University of Phoenix 2005 — 2008
Master of Business Administration (MBA), Business Administration and Management, General, Cum Laude
The George Washington University - School of Business 1998 — 2001
Certificate in Project Management, Project Management
Xavier University 1994 — 1997
Bachelor of Liberal Arts, Liberal Arts and Sciences/Liberal Studies, Cum Laude
Cincinnati State Technical and Community College 1985 — 1988
Associate Degree - Office Science, General Office Occupations and Clerical Services, Cum Laude
McAuley High School 1975 — 1979
Diploma, General Studies
McAuley High School, Cincinnati, Ohio 1975 — 1979
Diploma, General Studies
Marshall Goldstein's Convergys Experience April 2002 - November 2004
Job Owner GoldTech Consulting, Inc.
Industry Computer Software
Experience
GoldTech Consulting, Inc. January 2008 - Present
Time Warner Cable 2008 - 2011
Unisa November 2004 - December 2007
Convergys April 2002 - November 2004
Skills
Troubleshooting, Integration, Software Development, SharePoint, SQL, PMP, Business Analysis, Systems Analysis, Disaster Recovery, Programming, VoIP, SDLC, Vendor Management, Databases, Quality Assurance, Operating Systems, Testing, User Acceptance Testing, Software Project..., Analysis, Billing Systems, System Administration, Visio, Requirements Analysis, Program Management, Project Management, IBM iSeries, Solution Architecture, Requirements Gathering, Management, Software Documentation, Business Process
Education
City University of New York-College of Staten Island
GoldTech Consulting, Inc. January 2008 - Present
Time Warner Cable 2008 - 2011
Unisa November 2004 - December 2007
Convergys April 2002 - November 2004
Skills
Troubleshooting, Integration, Software Development, SharePoint, SQL, PMP, Business Analysis, Systems Analysis, Disaster Recovery, Programming, VoIP, SDLC, Vendor Management, Databases, Quality Assurance, Operating Systems, Testing, User Acceptance Testing, Software Project..., Analysis, Billing Systems, System Administration, Visio, Requirements Analysis, Program Management, Project Management, IBM iSeries, Solution Architecture, Requirements Gathering, Management, Software Documentation, Business Process
Education
City University of New York-College of Staten Island
Nelson Velez, Jr.'s Convergys Experience January 2008 - November 2008
Job Sr. HCM Consultant Education and Government at Workday
Industry Information Technology and Services
Experience
Workday April 2013 - Present
Workday 2014 - 2014
Workday 2014 - 2014
Axon Solutions September 2008 - May 2012
Norfolk Southern Railroad HCM Implementation 2011 - 2012
Convergys January 2008 - November 2008
Deloitte Consulting March 2007 - January 2008
SAP America April 1999 - March 2007
PeopleSoft January 1996 - March 1999
SCT January 1988 - January 1996
Skills
Benefits, Payroll, ESS/MSS, ESS, SAP HR, Project Implementation, MS Project, Team Leadership, MS Office Suite, Personnel Management, Operations Management, Employee Benefits, Microsoft Office, ERP, Management, SAP ERP, SAP, Project Management, Business Process, Consulting, SAP R/3, SAP Portal, SAP Netweaver, Data Migration
Education
Liberty University 2011 — 2012
Masters of Theology, Theological and Ministerial Studies
City University of New York-Herbert H. Lehman College 1972 — 1977
Bachelor of Science (B.S.), Accounting
Workday April 2013 - Present
Workday 2014 - 2014
Workday 2014 - 2014
Axon Solutions September 2008 - May 2012
Norfolk Southern Railroad HCM Implementation 2011 - 2012
Convergys January 2008 - November 2008
Deloitte Consulting March 2007 - January 2008
SAP America April 1999 - March 2007
PeopleSoft January 1996 - March 1999
SCT January 1988 - January 1996
Skills
Benefits, Payroll, ESS/MSS, ESS, SAP HR, Project Implementation, MS Project, Team Leadership, MS Office Suite, Personnel Management, Operations Management, Employee Benefits, Microsoft Office, ERP, Management, SAP ERP, SAP, Project Management, Business Process, Consulting, SAP R/3, SAP Portal, SAP Netweaver, Data Migration
Education
Liberty University 2011 — 2012
Masters of Theology, Theological and Ministerial Studies
City University of New York-Herbert H. Lehman College 1972 — 1977
Bachelor of Science (B.S.), Accounting
Rick Sturm's Convergys Experience October 1990 - May 2012
Job Technical Consultant at NetCracker
Industry Telecommunications
Experience
NetCracker May 2012 - Present
Convergys October 1990 - May 2012
General Electric June 1984 - October 1990
Skills
Software Documentation, Systems Analysis, Telecommunications..., Project Management, Solution Architecture, Requirements Analysis, SDLC, Unix, PL/SQL, Weblogic, Billing Systems, Software Project..., Unix Shell Scripting
Education
Cincinnati State Technical and Community College 1975 — 1977
Associates, Business Data Processing
NetCracker May 2012 - Present
Convergys October 1990 - May 2012
General Electric June 1984 - October 1990
Skills
Software Documentation, Systems Analysis, Telecommunications..., Project Management, Solution Architecture, Requirements Analysis, SDLC, Unix, PL/SQL, Weblogic, Billing Systems, Software Project..., Unix Shell Scripting
Education
Cincinnati State Technical and Community College 1975 — 1977
Associates, Business Data Processing
Amy Doll's Convergys Experience March 2002 - August 2005
Job Information Technology Consultant
Industry Information Technology and Services
Experience
Amy Doll Technical Consulting 2010 - Present
All Doll'ed Up 2011 - Present
Convergys March 2002 - August 2005
University of Cincinnati January 2002 - March 2002
Procter & Gamble January 2001 - August 2001
Skills
XML, HTML, Windows Server, Databases, Windows, Technical Support, JavaScript, Software Documentation, Troubleshooting, Architecture, Hands-on Training, Unix, Unix Shell Scripting, Adobe Creative Suite, Computer Repair, Computer Hardware, Perl, Microsoft Office, Technical Writing, News Writing, Creative Writing, Drawing, Logo Design, Desktop Publishing, Customer Service, Customer Satisfaction, Customer Support, Building Relationships, Windows 7, Data Center, Information Technology, System Administration, Networking, Project Management
Education
University of Cincinnati 2001 — 2004
Bachelor of Science (B.S.), Information Technology, 3.3
Cincinnati State Technical and Community College 2000 — 2001
Associate of Science (A.S.), PC Support and Administration
Amy Doll Technical Consulting 2010 - Present
All Doll'ed Up 2011 - Present
Convergys March 2002 - August 2005
University of Cincinnati January 2002 - March 2002
Procter & Gamble January 2001 - August 2001
Skills
XML, HTML, Windows Server, Databases, Windows, Technical Support, JavaScript, Software Documentation, Troubleshooting, Architecture, Hands-on Training, Unix, Unix Shell Scripting, Adobe Creative Suite, Computer Repair, Computer Hardware, Perl, Microsoft Office, Technical Writing, News Writing, Creative Writing, Drawing, Logo Design, Desktop Publishing, Customer Service, Customer Satisfaction, Customer Support, Building Relationships, Windows 7, Data Center, Information Technology, System Administration, Networking, Project Management
Education
University of Cincinnati 2001 — 2004
Bachelor of Science (B.S.), Information Technology, 3.3
Cincinnati State Technical and Community College 2000 — 2001
Associate of Science (A.S.), PC Support and Administration
Shaheen Tajuddin's Convergys Experience October 1989 - July 2010
Job IT Director at NorthgateArinso
Industry Computer Software
Experience
NorthgateArinso Manager of Business Controls and ReportingNorthgateArinsoJune 2010 - 2012
Convergys October 1989 - July 2010
Skills
Business Analysis, PMP, Vendor Management, Change Management, Integration, SDLC, Product Management, Requirements Analysis, Business Intelligence, Visio, PMO, SharePoint, ITIL, Process Improvement, Program Management, Software Project..., Software Documentation, Requirements Gathering, MS Project, Software Development, IT Strategy, Testing, Disaster Recovery, Enterprise Architecture, Business Process..., Solution Architecture, Business Process
Education
City University London
Master's degree, Business Systems Analysis and Design
NorthgateArinso Manager of Business Controls and ReportingNorthgateArinsoJune 2010 - 2012
Convergys October 1989 - July 2010
Skills
Business Analysis, PMP, Vendor Management, Change Management, Integration, SDLC, Product Management, Requirements Analysis, Business Intelligence, Visio, PMO, SharePoint, ITIL, Process Improvement, Program Management, Software Project..., Software Documentation, Requirements Gathering, MS Project, Software Development, IT Strategy, Testing, Disaster Recovery, Enterprise Architecture, Business Process..., Solution Architecture, Business Process
Education
City University London
Master's degree, Business Systems Analysis and Design
Scott Vance's Convergys Experience May 2006 - July 2008
Job Customer Care Analyst at Datalliance
Industry Information Technology and Services
Experience
Datalliance September 2014 - Present
Medpace May 2011 - September 2014
SEDC September 2008 - April 2011
Convergys May 2006 - July 2008
Preferred Surveying Company 1998 - 2005
Skills
SQL, Requirements Analysis, Software Documentation, Testing, Business Analysis, SDLC, SharePoint, Process Improvement, Troubleshooting, Data Analysis
Education
Xavier University 2002 — 2006
BS, Information Systems
Cincinnati State Technical and Community College 1994 — 1997
Associate of Science (AS), Environmental Engineering Technology
Datalliance September 2014 - Present
Medpace May 2011 - September 2014
SEDC September 2008 - April 2011
Convergys May 2006 - July 2008
Preferred Surveying Company 1998 - 2005
Skills
SQL, Requirements Analysis, Software Documentation, Testing, Business Analysis, SDLC, SharePoint, Process Improvement, Troubleshooting, Data Analysis
Education
Xavier University 2002 — 2006
BS, Information Systems
Cincinnati State Technical and Community College 1994 — 1997
Associate of Science (AS), Environmental Engineering Technology
Anna Jarvis's Convergys Experience Marketing AssistantPGA TOURAugust 2004 - March 2007
Job Project Coordinator at Convergys
Industry Information Technology and Services
Experience
Convergys Marketing AssistantPGA TOURAugust 2004 - March 2007
Robert Half International March 2003 - February 2004
Education
University of North Florida 2005 — 2007
MBA, Management
University of Florida 2000 — 2002
Clemson University 1998 — 2000
N/A, Graphic Communications / Marketing
Convergys Marketing AssistantPGA TOURAugust 2004 - March 2007
Robert Half International March 2003 - February 2004
Education
University of North Florida 2005 — 2007
MBA, Management
University of Florida 2000 — 2002
Clemson University 1998 — 2000
N/A, Graphic Communications / Marketing
Willis Hatton's Convergys Experience May 2004 - December 2009
Job Technical Analyst at Great American Insurance
Industry Information Technology and Services
Experience
Great American Insurance March 2014 - Present
Great American Insurance August 2012 - March 2014
Great American Insurance September 2011 - August 2012
Convergys May 2004 - December 2009
Convergys December 1999 - May 2004
Convergys June 1998 - December 1999
DHL Worldwide Express September 1994 - November 1999
Hopple Plastics February 1990 - August 1994
US Army April 1983 - November 1989
Skills
Testing, COBOL, Quality Center, Mainframe, User Acceptance Testing, Automation, Quick Test Professional, Neoload, Microsoft SQL Server, Oracle SQL Developer, Selenium Testing, Visual Basic, Regression Testing, Test Cases, HP Quality Center, Requirements Analysis, SDLC, Software Project..., Business Analysis, HP QTP
Education
Cincinnati State Technical and Community College 2010 — 2011
AAS, Software Engineering
Northern Kentucky University 1995 — 1998
B.S., Information Systems
Northern Kentucky University 1991 — 1992
Associate, Business Administration
Campbell County High School 1979 — 1981
Diploma, College Prep
Great American Insurance March 2014 - Present
Great American Insurance August 2012 - March 2014
Great American Insurance September 2011 - August 2012
Convergys May 2004 - December 2009
Convergys December 1999 - May 2004
Convergys June 1998 - December 1999
DHL Worldwide Express September 1994 - November 1999
Hopple Plastics February 1990 - August 1994
US Army April 1983 - November 1989
Skills
Testing, COBOL, Quality Center, Mainframe, User Acceptance Testing, Automation, Quick Test Professional, Neoload, Microsoft SQL Server, Oracle SQL Developer, Selenium Testing, Visual Basic, Regression Testing, Test Cases, HP Quality Center, Requirements Analysis, SDLC, Software Project..., Business Analysis, HP QTP
Education
Cincinnati State Technical and Community College 2010 — 2011
AAS, Software Engineering
Northern Kentucky University 1995 — 1998
B.S., Information Systems
Northern Kentucky University 1991 — 1992
Associate, Business Administration
Campbell County High School 1979 — 1981
Diploma, College Prep
Deborah Buresh's Convergys Experience August 2008 - Present
Job Sr. Coordinator, Research Systems at Convergys
Industry Market Research
Experience
Convergys August 2008 - Present
Convergys 2000 - Present
MarketTools June 2005 - July 2008
Education
Cincinnati State Technical and Community College 1992 — 1995
Associates, Management Information Systems
Convergys August 2008 - Present
Convergys 2000 - Present
MarketTools June 2005 - July 2008
Education
Cincinnati State Technical and Community College 1992 — 1995
Associates, Management Information Systems
Aaron Koral's Convergys Experience May 2006 - October 2006
Job Health Insurance Billing Specialist With Customer Service Experience. Dependable and Methodical Continuous Learner
Industry Hospital & Health Care
Experience
University of Arizona Health Network Health Plans December 2010 - May 2015
The University of Arizona Health Network December 2008 - September 2010
University Physicians Healthcare December 2007 - December 2008
The University of Arizona Health Network May 2007 - December 2007
Convergys May 2006 - October 2006
Kelly Services April 2006 - May 2006
Unicare August 2003 - January 2006
Kelly Services February 2003 - June 2003
Provident Funding Associates L.P. November 2002 - January 2003
MECU April 2000 - October 2002
Skills
Healthcare, Managed Care, Customer Service, Insurance, Medicare, Training, Leadership, Outlook, Team Building, Health Insurance, HIPAA, Microsoft Word, Analysis, Public Speaking, Employee Benefits, Problem Solving, Excel, Microsoft Excel, Social Networking, Medicaid, IDX, Telephone Skills, Microsoft Office, Data Entry, Nonprofits, Social Media, Word, Typing, Training Skills, Cash Handling, Answering Phones
Education
Pima Community College 2014 — 2016
Certificate, Health Information/Medical Records Technology/Technician
Claremont McKenna College 1988 — 1992
B.A., Government
University of Arizona Health Network Health Plans December 2010 - May 2015
The University of Arizona Health Network December 2008 - September 2010
University Physicians Healthcare December 2007 - December 2008
The University of Arizona Health Network May 2007 - December 2007
Convergys May 2006 - October 2006
Kelly Services April 2006 - May 2006
Unicare August 2003 - January 2006
Kelly Services February 2003 - June 2003
Provident Funding Associates L.P. November 2002 - January 2003
MECU April 2000 - October 2002
Skills
Healthcare, Managed Care, Customer Service, Insurance, Medicare, Training, Leadership, Outlook, Team Building, Health Insurance, HIPAA, Microsoft Word, Analysis, Public Speaking, Employee Benefits, Problem Solving, Excel, Microsoft Excel, Social Networking, Medicaid, IDX, Telephone Skills, Microsoft Office, Data Entry, Nonprofits, Social Media, Word, Typing, Training Skills, Cash Handling, Answering Phones
Education
Pima Community College 2014 — 2016
Certificate, Health Information/Medical Records Technology/Technician
Claremont McKenna College 1988 — 1992
B.A., Government
david neiser's Convergys Experience March 1999 - Present
Job System Engineer at Convergys
Industry Information Services
Experience
Convergys March 1999 - Present
Skills
Active Directory, DNS, DHCP, Windows Server 2003, Group Policy, VMware, Windows Server, Windows Server 2008, VMware ESX, Systems Engineering, Servers, Citrix, Troubleshooting
Education
Northern Kentucky University 1990 — 1993
Bachelor of Applied Science (B.A.Sc.), Electronics Engineering
Cincinnati State Technical and Community College 1987 — 1990
Associate of Science (A.S.), Electronics Engineering
Convergys March 1999 - Present
Skills
Active Directory, DNS, DHCP, Windows Server 2003, Group Policy, VMware, Windows Server, Windows Server 2008, VMware ESX, Systems Engineering, Servers, Citrix, Troubleshooting
Education
Northern Kentucky University 1990 — 1993
Bachelor of Applied Science (B.A.Sc.), Electronics Engineering
Cincinnati State Technical and Community College 1987 — 1990
Associate of Science (A.S.), Electronics Engineering
Kelline Boel's Convergys Experience 2001 - 2002
Job HR/Payroll Specialists at Results
Industry Human Resources
Experience
The Results Companies February 2011 - Present
University of Southern Nevada September 2009 - March 2010
People Helping People 2008 - 2010
Medax International August 2008 - November 2009
Three Wishes Inc. 2005 - 2006
Stevens Henager College 2004 - 2005
Convergys 2001 - 2002
Sears Teleservice 1996 - 2000
Education
Stevens Henager College 2004 — 2008
Bachelor, Accounting
Stevens Henager College 2004 — 2008
Bachelor, Business
Clarion University of Pennsylvania
MLS, Information Specialist
The Results Companies February 2011 - Present
University of Southern Nevada September 2009 - March 2010
People Helping People 2008 - 2010
Medax International August 2008 - November 2009
Three Wishes Inc. 2005 - 2006
Stevens Henager College 2004 - 2005
Convergys 2001 - 2002
Sears Teleservice 1996 - 2000
Education
Stevens Henager College 2004 — 2008
Bachelor, Accounting
Stevens Henager College 2004 — 2008
Bachelor, Business
Clarion University of Pennsylvania
MLS, Information Specialist
Cody Jordan's Convergys Experience February 2009 - July 2009
Job Bank Examiner, State of Tennessee
Industry Banking
Experience
State of Tennessee - Dept. Of Financial Institutions September 2010 - Present
Whirlpool Corporation July 2009 - September 2010
Convergys February 2009 - July 2009
Skills
Financial Analysis, Accounting, Financial Reporting, Banking, Financial Regulation, Technical Discussions, Technical Writing, Communication Skills, Risk Assessment, Policy, Analysis, Finance, Management, Executive Management, Risk Management, Leadership, Credit, Credit Analysis, Internal Audit, Auditing, Loans, Team Management, Credit Risk, Financial Risk, Commercial Banking, Cash Flow
Education
The University of Tennessee at Chattanooga 2005 — 2007
Bachelor of Science (B.S.), Finance
Cleveland State Community College 2002 — 2005
Associate of Science (A.S.), Business Administration
Examination Management School
Examination Management School
State of Tennessee - Dept. Of Financial Institutions September 2010 - Present
Whirlpool Corporation July 2009 - September 2010
Convergys February 2009 - July 2009
Skills
Financial Analysis, Accounting, Financial Reporting, Banking, Financial Regulation, Technical Discussions, Technical Writing, Communication Skills, Risk Assessment, Policy, Analysis, Finance, Management, Executive Management, Risk Management, Leadership, Credit, Credit Analysis, Internal Audit, Auditing, Loans, Team Management, Credit Risk, Financial Risk, Commercial Banking, Cash Flow
Education
The University of Tennessee at Chattanooga 2005 — 2007
Bachelor of Science (B.S.), Finance
Cleveland State Community College 2002 — 2005
Associate of Science (A.S.), Business Administration
Examination Management School
Examination Management School
Margie Schmitz's Convergys Experience December 2004 - Present
Job Sr. Manager at Convergys
Industry Information Technology and Services
Experience
Convergys December 2004 - Present
Skills
Vendor Management, BPO, Program Management
Education
University of Phoenix 2006 — 2008
MBA, Business
The George Washington University - School of Business 1999 — 2001
Certification, Project Management
Xavier University 1994 — 1997
Bachelor, Liberal Arts
Cincinnati State Technical and Community College 1986 — 1988
Associate, Office Science
McAuley High School 1975 — 1979
Convergys December 2004 - Present
Skills
Vendor Management, BPO, Program Management
Education
University of Phoenix 2006 — 2008
MBA, Business
The George Washington University - School of Business 1999 — 2001
Certification, Project Management
Xavier University 1994 — 1997
Bachelor, Liberal Arts
Cincinnati State Technical and Community College 1986 — 1988
Associate, Office Science
McAuley High School 1975 — 1979
Robert Brooks III, ITIL, PMP's Convergys Experience September 2005 - December 2008
Job Test Manager at US Government
Industry Information Technology and Services
Experience
US Government 2012 - Present
Axiom Resource Management, Inc. March 2011 - Present
CQ Roll Call Group December 2009 - December 2011
Cincinnati Financial Corporation February 2008 - July 2010
CFC 2008 - 2009
Convergys September 2005 - December 2008
Convergys November 2003 - September 2005
Convergys September 2000 - November 2003
The Reynolds and Reynolds Company August 1992 - September 2000
Education
Cincinnati State Technical and Community College 2007 — 2009
Wilberforce University
Bachelor, Business Organizational Management
Sinclair Community College
Associate of Science, Liberal Arts and Sciences (emphasis on Mathematics)
Villanova University
US Government 2012 - Present
Axiom Resource Management, Inc. March 2011 - Present
CQ Roll Call Group December 2009 - December 2011
Cincinnati Financial Corporation February 2008 - July 2010
CFC 2008 - 2009
Convergys September 2005 - December 2008
Convergys November 2003 - September 2005
Convergys September 2000 - November 2003
The Reynolds and Reynolds Company August 1992 - September 2000
Education
Cincinnati State Technical and Community College 2007 — 2009
Wilberforce University
Bachelor, Business Organizational Management
Sinclair Community College
Associate of Science, Liberal Arts and Sciences (emphasis on Mathematics)
Villanova University
Sausha Allen's Convergys Experience 2015 - 2015
Job Currently looking for an opportunity in the Project Management field
Industry Information Technology and Services
Experience
Xerox September 2012 - January 2015
Convergys 2015 - 2015
ACS, A Xerox Company March 2007 - September 2012
ACS September 2004 - March 2007
LiveBridge(ACS) October 2002 - September 2004
Skills
Software Documentation, Analysis, Call Center, Customer Service, Project Management, Training, Process Improvement, Access, Outlook, Call Centers, Windows Server, Management, Vendor Management, XP, Troubleshooting, Change Management, Visio, Business Analysis, Outsourcing, Program Management
Education
ITT Technology 2009 — 2011
Bachelors, Project Management
ITT Technology 2007 — 2009
Associates, Computer Network Systems
Clackamas Community College 1999 — 2003
Associates, Business management and marketing
Xerox September 2012 - January 2015
Convergys 2015 - 2015
ACS, A Xerox Company March 2007 - September 2012
ACS September 2004 - March 2007
LiveBridge(ACS) October 2002 - September 2004
Skills
Software Documentation, Analysis, Call Center, Customer Service, Project Management, Training, Process Improvement, Access, Outlook, Call Centers, Windows Server, Management, Vendor Management, XP, Troubleshooting, Change Management, Visio, Business Analysis, Outsourcing, Program Management
Education
ITT Technology 2009 — 2011
Bachelors, Project Management
ITT Technology 2007 — 2009
Associates, Computer Network Systems
Clackamas Community College 1999 — 2003
Associates, Business management and marketing
Cathy Williams's Convergys Experience June 2007 - September 2008
Job IT Project Coordinator/SAP
Industry Computer Hardware
Experience
Time Warner Cable November 2014 - Present
Ascendum - Kroger Contractor December 2012 - June 2013
Fifth Third Processing Solutions (Vantiv) February 2011 - September 2011
Siemens Full-Time Contractor (Brooksource Staffing) October 2010 - January 2011
Intermec Technologies April 2010 - May 2010
Sarcom March 2009 - July 2009
Luxottica Lenscrafters January 2009 - April 2009
Axcess Financial September 2008 - January 2009
Convergys June 2007 - September 2008
Skills
Computer Program, Computer Hardware, Computer Software..., Computer Forensics, SAP, AS400 system, Claims Management, Broadcast Engineering, Wireless Broadband, Telecommunications, Networking, Wireless Networking, XP, Active Directory, Routers, Troubleshooting, VPN, TCP/IP, Software Installation, Help Desk Support, Printers, Servers, Technical Support
Education
University of Cincinnati 1997 — 2002
none, Computer Science /Paralegal and Accounting, 3.0
Xavier University 1990 — 1993
Bachelor of Arts (BA), Electronic Communication and Business Mgmt., 3.3
Cincinnati State Technical and Community College 1979 — 1983
Dual Associates, Electronics and Laser, 3.0
Time Warner Cable November 2014 - Present
Ascendum - Kroger Contractor December 2012 - June 2013
Fifth Third Processing Solutions (Vantiv) February 2011 - September 2011
Siemens Full-Time Contractor (Brooksource Staffing) October 2010 - January 2011
Intermec Technologies April 2010 - May 2010
Sarcom March 2009 - July 2009
Luxottica Lenscrafters January 2009 - April 2009
Axcess Financial September 2008 - January 2009
Convergys June 2007 - September 2008
Skills
Computer Program, Computer Hardware, Computer Software..., Computer Forensics, SAP, AS400 system, Claims Management, Broadcast Engineering, Wireless Broadband, Telecommunications, Networking, Wireless Networking, XP, Active Directory, Routers, Troubleshooting, VPN, TCP/IP, Software Installation, Help Desk Support, Printers, Servers, Technical Support
Education
University of Cincinnati 1997 — 2002
none, Computer Science /Paralegal and Accounting, 3.0
Xavier University 1990 — 1993
Bachelor of Arts (BA), Electronic Communication and Business Mgmt., 3.3
Cincinnati State Technical and Community College 1979 — 1983
Dual Associates, Electronics and Laser, 3.0
Autumn Bentley's Convergys Experience October 2007 - July 2009
Job PCA at Bethesda North Hospital
Industry Hospital & Health Care
Experience
Bethesda North Hospital July 2009 - Present
Convergys October 2007 - July 2009
Education
Cincinnati State Technical and Community College
NA, Nursing
Bethesda North Hospital July 2009 - Present
Convergys October 2007 - July 2009
Education
Cincinnati State Technical and Community College
NA, Nursing
Kateri Knosp's Convergys Experience February 2007 - Present
Job Senior Technical Service Agent
Industry Outsourcing/Offshoring
Experience
Convergys February 2007 - Present
Weltman, Weinberg & Reis May 2004 - August 2006
Federated Department Stores May 2002 - February 2003
The Great Indoors October 2000 - May 2001
Dillard's Custom Interiors April 2000 - October 2000
Singer Interior Design Showroom January 1999 - April 2000
Frame and Save August 1997 - December 1998
Robinson Cleaners September 1995 - August 1998
Education
Cincinnati State Technical and Community College 1997 — 2001
Mount St. Joseph University 1997 — 2001
Bachelor of Arts, Interior Design
Convergys February 2007 - Present
Weltman, Weinberg & Reis May 2004 - August 2006
Federated Department Stores May 2002 - February 2003
The Great Indoors October 2000 - May 2001
Dillard's Custom Interiors April 2000 - October 2000
Singer Interior Design Showroom January 1999 - April 2000
Frame and Save August 1997 - December 1998
Robinson Cleaners September 1995 - August 1998
Education
Cincinnati State Technical and Community College 1997 — 2001
Mount St. Joseph University 1997 — 2001
Bachelor of Arts, Interior Design
Andrea Oldacre-Foster, MBA's Convergys Experience October 2007 - October 2012
Job Experienced Accountant
Industry Outsourcing/Offshoring
Experience
Convergys October 2007 - October 2012
Washing Systems Inc. March 2006 - October 2007
Messer Construction Co November 2004 - March 2006
Effective Office Environments October 1999 - May 2003
Skills
Auditing, Cash Flow, Forecasting, Account Reconciliation
Education
DeVry University (Cincinnati Campus) 2008 — 2009
MBA, Finance/HR Management
Northern Kentucky University 2000 — 2004
Bachelors, Accounting
Cincinnati State Technical and Community College 1997 — 2000
Associates, Accounting
Convergys October 2007 - October 2012
Washing Systems Inc. March 2006 - October 2007
Messer Construction Co November 2004 - March 2006
Effective Office Environments October 1999 - May 2003
Skills
Auditing, Cash Flow, Forecasting, Account Reconciliation
Education
DeVry University (Cincinnati Campus) 2008 — 2009
MBA, Finance/HR Management
Northern Kentucky University 2000 — 2004
Bachelors, Accounting
Cincinnati State Technical and Community College 1997 — 2000
Associates, Accounting
Stanley Hilson's Convergys Experience May 1997 - November 1997
Job Clerical
Industry
Experience
Randstad USA January 2012 - Present
Internal Revenue Service April 2013 - May 2013
Amazon September 2007 - August 2009
Avon August 1998 - March 2004
Convergys May 1997 - November 1997
Burke, Inc. November 1994 - April 1997
Skills
Data Entry, Telephone Skills, Customer Satisfaction, Invoicing
Education
Cincinnati State Technical and Community College
Executive assistant technology
Woodward High School 1977 — 1980
High School
Randstad USA January 2012 - Present
Internal Revenue Service April 2013 - May 2013
Amazon September 2007 - August 2009
Avon August 1998 - March 2004
Convergys May 1997 - November 1997
Burke, Inc. November 1994 - April 1997
Skills
Data Entry, Telephone Skills, Customer Satisfaction, Invoicing
Education
Cincinnati State Technical and Community College
Executive assistant technology
Woodward High School 1977 — 1980
High School
Danny Rosenblum's Convergys Experience 2002 - Present
Job
Industry
Experience
Convergys 2002 - Present
MEDJEM Recruiting January 2009 - 2010
Rosie's D'Lites 2008 - 2010
Convergys 2002 - 2009
Convergys 2001 - 2009
Bell Labs Lucent Technologies January 1990 - December 2001
Lucent 1990 - 2001
AT&T January 1980 - January 1990
Education
City University of New York-Brooklyn College
BS, IT
Convergys 2002 - Present
MEDJEM Recruiting January 2009 - 2010
Rosie's D'Lites 2008 - 2010
Convergys 2002 - 2009
Convergys 2001 - 2009
Bell Labs Lucent Technologies January 1990 - December 2001
Lucent 1990 - 2001
AT&T January 1980 - January 1990
Education
City University of New York-Brooklyn College
BS, IT
Richard Wiles's Convergys Experience September 1988 - June 2009
Job Senior Application Developer at Fifth Third Bank
Industry Information Technology and Services
Experience
Fifth Third Bank March 2010 - Present
Convergys September 1988 - June 2009
Cincinnati Bell Information Systems, CBIS 1988 - 2009
Cintas January 1986 - September 1988
Cincinnati Gas and Electric January 1984 - August 1985
Skills
SDLC, Solution Architecture, Software Project..., Requirements Analysis, Unix, Vendor Management, Business Analysis
Education
Cincinnati State Technical and Community College 1983 — 1985
Associate, Applied Business Data Management
Fifth Third Bank March 2010 - Present
Convergys September 1988 - June 2009
Cincinnati Bell Information Systems, CBIS 1988 - 2009
Cintas January 1986 - September 1988
Cincinnati Gas and Electric January 1984 - August 1985
Skills
SDLC, Solution Architecture, Software Project..., Requirements Analysis, Unix, Vendor Management, Business Analysis
Education
Cincinnati State Technical and Community College 1983 — 1985
Associate, Applied Business Data Management
Kevin Kiernan's Convergys Experience May 2005 - May 2012
Job Sr. Manager, Information Systems Development and Delivery at NetCracker
Industry Information Technology and Services
Experience
NetCracker May 2012 - Present
Convergys May 2005 - May 2012
Convergys 2001 - 2002
Convergys 1997 - 2001
Cincom Systems 1987 - 1989
Skills
Team Management, Talent Management, Project Management, SDLC, Vendor Management, Software Project..., Requirements Gathering, Requirements Analysis
Education
New York University 1975 — 1977
City University of New York-College of Staten Island 1973 — 1975
NetCracker May 2012 - Present
Convergys May 2005 - May 2012
Convergys 2001 - 2002
Convergys 1997 - 2001
Cincom Systems 1987 - 1989
Skills
Team Management, Talent Management, Project Management, SDLC, Vendor Management, Software Project..., Requirements Gathering, Requirements Analysis
Education
New York University 1975 — 1977
City University of New York-College of Staten Island 1973 — 1975
Brock Pennington's Convergys Experience August 2007 - July 2010
Job Associate, Command Center at Convergys
Industry Outsourcing/Offshoring
Experience
CitiBank- Personal Banker April 2011 - September 2011
ARC of Southwest Ohio July 2010 - April 2011
Convergys August 2007 - July 2010
U.S. Army January 2003 - August 2007
Education
Cincinnati State Technical and Community College
Software Engineering
CitiBank- Personal Banker April 2011 - September 2011
ARC of Southwest Ohio July 2010 - April 2011
Convergys August 2007 - July 2010
U.S. Army January 2003 - August 2007
Education
Cincinnati State Technical and Community College
Software Engineering
Ejaz Shaikh's Convergys Experience November 2005 - August 2008
Job Whatever has been written
Industry Civil Engineering
Experience
Whatever You Like it to Be. CRLA Certified Tutor Level ILearning Center @ Salt Lake Community CollegeSeptember 2008 - August 2014
Convergys November 2005 - August 2008
Skills
Tutoring, Technical Writing, Project Planning, Switches, Editing, E-Learning, Translation, Microsoft Office, AutoCAD, Typesetting
Education
University of Utah 2011 — 2014
BS, Civil Engineering
Salt Lake Community College 2008 — 2011
Associate's Degree, Civil Engineering, Associate's of Science (General), Associate's of Science (Mathematics)
Hunter College 1997 — 2001
Psychology & Philosophy
Whatever You Like it to Be. CRLA Certified Tutor Level ILearning Center @ Salt Lake Community CollegeSeptember 2008 - August 2014
Convergys November 2005 - August 2008
Skills
Tutoring, Technical Writing, Project Planning, Switches, Editing, E-Learning, Translation, Microsoft Office, AutoCAD, Typesetting
Education
University of Utah 2011 — 2014
BS, Civil Engineering
Salt Lake Community College 2008 — 2011
Associate's Degree, Civil Engineering, Associate's of Science (General), Associate's of Science (Mathematics)
Hunter College 1997 — 2001
Psychology & Philosophy
John Dransman's Convergys Experience September 2010 - June 2011
Job Backroom Day at Target
Industry Market Research
Experience
Target February 2012 - Present
UPS June 2011 - February 2012
Convergys September 2010 - June 2011
The Home Depot February 2010 - June 2010
The Hillman Group January 2010 - April 2010
The Hillman Group December 2005 - January 2010
Education
Northern Kentucky University 2007 — 2010
BA, Human Resources/Business
Raymond Walters 2003 — 2007
Associates, Business, Marketing
Cincinnati State Technical and Community College 2001 — 2001
none, Occupational Therapy
La Salle High School 1997 — 2001
Target February 2012 - Present
UPS June 2011 - February 2012
Convergys September 2010 - June 2011
The Home Depot February 2010 - June 2010
The Hillman Group January 2010 - April 2010
The Hillman Group December 2005 - January 2010
Education
Northern Kentucky University 2007 — 2010
BA, Human Resources/Business
Raymond Walters 2003 — 2007
Associates, Business, Marketing
Cincinnati State Technical and Community College 2001 — 2001
none, Occupational Therapy
La Salle High School 1997 — 2001
Paula Frank's Convergys Experience October 2008 - September 2009
Job Actively seeking an employment opportunity as Computer Support Professional!
Industry Information Services
Experience
TNG June 2012 - Present
Resolvit June 2011 - November 2011
Aquarius Professional Staffing November 2010 - February 2011
Robert Half Technology November 2007 - May 2010
Convergys October 2008 - September 2009
Pomeroy IT Solutions November 2007 - October 2008
Kforce Inc. March 2007 - November 2007
StrataMark Dynamic Solutions August 2005 - March 2007
Skills
Microsoft SQL Server, Oracle, DB2, Data Warehousing, Microsoft Certified..., MS Reporting Services, MS Integration Services, Crystal Reports, Cognos, MS Analytical Services, Data Analysis, IBM OS/390 MVS - JCL,..., ITIL, Market Research, Merchandising, SAS, SPSS, Unix, Unix Shell Scripting, Visual Basic, Databases, SQL, Shell Scripting, Visio
Education
ProTrain 2004 — 2005
Certification, Information Technology
Cincinnati State Technical and Community College 1998 — 2002
Associate, Computer Programming
TNG June 2012 - Present
Resolvit June 2011 - November 2011
Aquarius Professional Staffing November 2010 - February 2011
Robert Half Technology November 2007 - May 2010
Convergys October 2008 - September 2009
Pomeroy IT Solutions November 2007 - October 2008
Kforce Inc. March 2007 - November 2007
StrataMark Dynamic Solutions August 2005 - March 2007
Skills
Microsoft SQL Server, Oracle, DB2, Data Warehousing, Microsoft Certified..., MS Reporting Services, MS Integration Services, Crystal Reports, Cognos, MS Analytical Services, Data Analysis, IBM OS/390 MVS - JCL,..., ITIL, Market Research, Merchandising, SAS, SPSS, Unix, Unix Shell Scripting, Visual Basic, Databases, SQL, Shell Scripting, Visio
Education
ProTrain 2004 — 2005
Certification, Information Technology
Cincinnati State Technical and Community College 1998 — 2002
Associate, Computer Programming
Angela Sheehan's Convergys Experience 2007 - 2010
Job Project Manager at Hewlett Packard
Industry Outsourcing/Offshoring
Experience
Hewlett-Packard 2012 - Present
TEK Systems 2011 - 2012
Convergys 2007 - 2010
PDR @ Great American Financial Resources 2006 - 2007
JohnsonDiversey 2001 - 2006
AMS Technology, Inc. 1994 - 2001
United States Army 1986 - 1989
Skills
PMO, PMP, ITIL, Certified Scrum Master, Business Analysis, Documentation, Change Management, Visio, SharePoint, Data Analysis, Microsoft Access, Adobe Captivate, Analysis, Leadership, Scrum, Training, Security, Software Documentation
Education
Walden University 2005 — 2010
PhD, Management - Leadership & Organizational Change
Xavier University 2001 — 2003
Master, Business Administration
Xavier University 1995 — 1997
Bachelor of Science, Business Administration - Information Systems
Cincinnati State Technical and Community College 1994 — 1995
Associate of Business, Computer Communications
Cincinnati State Technical and Community College 1987 — 1989
Associate of Science, Industrial Laboratory Technology
Hewlett-Packard 2012 - Present
TEK Systems 2011 - 2012
Convergys 2007 - 2010
PDR @ Great American Financial Resources 2006 - 2007
JohnsonDiversey 2001 - 2006
AMS Technology, Inc. 1994 - 2001
United States Army 1986 - 1989
Skills
PMO, PMP, ITIL, Certified Scrum Master, Business Analysis, Documentation, Change Management, Visio, SharePoint, Data Analysis, Microsoft Access, Adobe Captivate, Analysis, Leadership, Scrum, Training, Security, Software Documentation
Education
Walden University 2005 — 2010
PhD, Management - Leadership & Organizational Change
Xavier University 2001 — 2003
Master, Business Administration
Xavier University 1995 — 1997
Bachelor of Science, Business Administration - Information Systems
Cincinnati State Technical and Community College 1994 — 1995
Associate of Business, Computer Communications
Cincinnati State Technical and Community College 1987 — 1989
Associate of Science, Industrial Laboratory Technology
La Kishia Thomas's Convergys Experience September 2010 - August 2012
Job Experienced Sales and Service Trainer willing to relocate
Industry Professional Training & Coaching
Experience
To Serve You January 2008 - Present
Urban League of Greater Cincinnati September 2005 - Present
Convergys September 2010 - August 2012
Citi 2008 - 2010
Skills
Call Center, New Hire Training, New Business Development, New Hire Orientation, Sales Management, Salesforce.com, Microsoft Office, Soft Skills, Conflict Resolution, Onboarding, Program Management, Team Leadership, Cross-functional Team..., Call Centers, Process Improvement, Coaching, Leadership Development, Employee Training, Leadership, Business Development, New Hire Orientations, Project Management, Management, Training, Organizational..., Performance Management, Team Building, Marketing
Education
Cincinnati State Technical and Community College 2011 — 2013
Associate of Arts (AA), Business Administration and Management, General
To Serve You January 2008 - Present
Urban League of Greater Cincinnati September 2005 - Present
Convergys September 2010 - August 2012
Citi 2008 - 2010
Skills
Call Center, New Hire Training, New Business Development, New Hire Orientation, Sales Management, Salesforce.com, Microsoft Office, Soft Skills, Conflict Resolution, Onboarding, Program Management, Team Leadership, Cross-functional Team..., Call Centers, Process Improvement, Coaching, Leadership Development, Employee Training, Leadership, Business Development, New Hire Orientations, Project Management, Management, Training, Organizational..., Performance Management, Team Building, Marketing
Education
Cincinnati State Technical and Community College 2011 — 2013
Associate of Arts (AA), Business Administration and Management, General
Nicholas Fite's Convergys Experience March 2009 - January 2010
Job
Industry Computer Software
Experience
Curb Appeal Contracting LLC January 2011 - Present
Corporate Transit of America March 2010 - June 2010
Convergys March 2009 - January 2010
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Java, JavaScript, HTML, DHTML, .NET, Visual Basic, Visual Studio, ASP.NET, ASP, C++
Education
Cincinnati State Technical and Community College
Associate of Applied Science - AAS, SOFTWARE ENGINEERING
Curb Appeal Contracting LLC January 2011 - Present
Corporate Transit of America March 2010 - June 2010
Convergys March 2009 - January 2010
Skills
Microsoft Office, Excel, Customer Service, Word, Customer Relations, Java, JavaScript, HTML, DHTML, .NET, Visual Basic, Visual Studio, ASP.NET, ASP, C++
Education
Cincinnati State Technical and Community College
Associate of Applied Science - AAS, SOFTWARE ENGINEERING
Anita Zarrabi's Convergys Experience 1997 - 2000
Job Development Department at College Heights Christian School
Industry Education Management
Experience
College Heights Christian School August 2008 - Present
Convergys 1997 - 2000
Skills
Team Leadership, Management, Teaching, Staff Development, Nonprofits, Fundraising, Microsoft Office, Organizational..., Event Planning, Leadership, Leadership Development, Coaching, Editing, Newsletters, Policy
Education
Cleveland State Community College 1981 — 1983
Associate's degree, Buisness Management, A
College Heights Christian School August 2008 - Present
Convergys 1997 - 2000
Skills
Team Leadership, Management, Teaching, Staff Development, Nonprofits, Fundraising, Microsoft Office, Organizational..., Event Planning, Leadership, Leadership Development, Coaching, Editing, Newsletters, Policy
Education
Cleveland State Community College 1981 — 1983
Associate's degree, Buisness Management, A
Michele Kallick's Convergys Experience December 2011 - February 2012
Job Karpata In store service LLC
Industry Retail
Experience
Karpata Instore Service, LLC October 2013 - Present
Pebble Creek Golf course August 2013 - Present
The Golf Exchange April 2012 - February 2013
Convergys December 2011 - February 2012
Fluor/Fernald September 1995 - March 2004
Skills
Golf Instruction, USGTF, Golf Equipment, Golf coach, Customer Service, Public Speaking, Retail, Inventory Management, Merchandising, Store Management, Coaching, Process Improvement
Education
Cincinnati State Technical and Community College 2011 — 2012
Pharmacy Tech, Pharmacy, Graduated
The Union Institute and University 1999 — 2003
BA, Business Administration
Karpata Instore Service, LLC October 2013 - Present
Pebble Creek Golf course August 2013 - Present
The Golf Exchange April 2012 - February 2013
Convergys December 2011 - February 2012
Fluor/Fernald September 1995 - March 2004
Skills
Golf Instruction, USGTF, Golf Equipment, Golf coach, Customer Service, Public Speaking, Retail, Inventory Management, Merchandising, Store Management, Coaching, Process Improvement
Education
Cincinnati State Technical and Community College 2011 — 2012
Pharmacy Tech, Pharmacy, Graduated
The Union Institute and University 1999 — 2003
BA, Business Administration
Kitisa McDowell's Convergys Experience May 2012 - Present
Job Customer Service & Internet Resolution Specialist at Convergys
Industry Restaurants
Experience
Convergys May 2012 - Present
Fatz Café June 2011 - May 2012
KFC/Taco Bell September 2010 - June 2011
Walgreens Inc May 2009 - August 2009
Applebee’s June 2007 - January 2009
ScanSource Inc May 2008 - August 2008
The Kangaroo Express August 2004 - January 2007
Skills
Customer Service, Management, Supply Chain, Retail, Product Management, Retail Marketing, Food & Beverage, Food Safety, Food Quality
Education
Clemson University 2004 — 2009
Bachelor's Degree, Business, Management
Clemson University
Bachelors of Science, Management
Convergys May 2012 - Present
Fatz Café June 2011 - May 2012
KFC/Taco Bell September 2010 - June 2011
Walgreens Inc May 2009 - August 2009
Applebee’s June 2007 - January 2009
ScanSource Inc May 2008 - August 2008
The Kangaroo Express August 2004 - January 2007
Skills
Customer Service, Management, Supply Chain, Retail, Product Management, Retail Marketing, Food & Beverage, Food Safety, Food Quality
Education
Clemson University 2004 — 2009
Bachelor's Degree, Business, Management
Clemson University
Bachelors of Science, Management
Susan Salerni's Convergys Experience August 2013 - Present
Job Seller Development at Convergys
Industry Telecommunications
Experience
Convergys August 2013 - Present
Alorica August 2008 - Present
Drexel Burnham Lambert March 1985 - July 1991
LF Rothschild Unterberg & Towbin 1984 - 1985
Advest, Inc. 1982 - 1984
Bruns Nordeman Rea 1967 - 1982
Skills
Call Center, Customer Service, Microsoft Office, Microsoft Excel, Sales, Team Leadership, Customer Satisfaction, Outlook, Account Management, Data Entry, Customer Retention, Call Centers, Time Management
Education
Brooklyn College 1960 — 1972
Television Production
Convergys August 2013 - Present
Alorica August 2008 - Present
Drexel Burnham Lambert March 1985 - July 1991
LF Rothschild Unterberg & Towbin 1984 - 1985
Advest, Inc. 1982 - 1984
Bruns Nordeman Rea 1967 - 1982
Skills
Call Center, Customer Service, Microsoft Office, Microsoft Excel, Sales, Team Leadership, Customer Satisfaction, Outlook, Account Management, Data Entry, Customer Retention, Call Centers, Time Management
Education
Brooklyn College 1960 — 1972
Television Production
Nathan Willoughby's Convergys Experience October 2007 - August 2009
Job Journalism Student at Northern Kentucky University
Industry Newspapers
Experience
The Abreon Group November 2010 - March 2011
Convergys October 2007 - August 2009
The Home Depot June 2006 - June 2007
Skills
Management, Consulting, Customer Service, Leadership, Editing, Microsoft Office, Social Media, Team Leadership, Technical Support, Time Management
Education
Northern Kentucky University 2014 — 2016
Journalism
Cincinnati State Technical and Community College 2011 — 2014
Associate of Arts (AA), Journalism
The Abreon Group November 2010 - March 2011
Convergys October 2007 - August 2009
The Home Depot June 2006 - June 2007
Skills
Management, Consulting, Customer Service, Leadership, Editing, Microsoft Office, Social Media, Team Leadership, Technical Support, Time Management
Education
Northern Kentucky University 2014 — 2016
Journalism
Cincinnati State Technical and Community College 2011 — 2014
Associate of Arts (AA), Journalism
Danielle Echols's Convergys Experience October 2007 - October 2008
Job Admissons Clerk at Brynn Marr Hosptial
Industry Hospital & Health Care
Experience
Brynn Marr Hospital March 2012 - Present
Nexxlinx Of NC October 2008 - May 2010
Convergy’s October 2007 - October 2008
Jacksonville Police Department April 2006 - October 2007
Skills
Medical Billing, Medical Transcription, Medical Terminology, Office Administration, Microsoft Office, Front Office, Health Insurance, Customer Service, Customer Satisfaction
Education
Mount Olive College 2012 — 2015
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management, 3.0
Coastal Carolina Community College 2010 — 2012
Associate's degree, Medical Office Management/Administration, 2.8
d.h.conely
Brynn Marr Hospital March 2012 - Present
Nexxlinx Of NC October 2008 - May 2010
Convergy’s October 2007 - October 2008
Jacksonville Police Department April 2006 - October 2007
Skills
Medical Billing, Medical Transcription, Medical Terminology, Office Administration, Microsoft Office, Front Office, Health Insurance, Customer Service, Customer Satisfaction
Education
Mount Olive College 2012 — 2015
Bachelor of Business Administration (B.B.A.), Health/Health Care Administration/Management, 3.0
Coastal Carolina Community College 2010 — 2012
Associate's degree, Medical Office Management/Administration, 2.8
d.h.conely
Prasanna Patil PMP's Convergys Experience January 2008 - November 2009
Job Global SuccessFactors Project Manager * Please don’t message me for any Fulltime Opportunities *
Industry Information Technology and Services
Experience
Aasonn August 2015 - Present
Newell Rubbermaid June 2014 - July 2015
TE Connectivity September 2013 - May 2014
Citrix 2013 - September 2013
Transfield Services 2011 - 2012
CA Technologies 2011 - 2011
ANN INC. 2010 - 2011
Wipro 2010 - 2010
Convergys January 2008 - November 2009
Johnson & Johnson 2009 - 2009
Skills
SAP HR, SuccessFactors, SAP, Business Process, Interfaces, SAP R/3, HRIS, SAP Implementation, ERP, Project Management, Software Project..., Taleo, Data Migration, IDOC, ADP Payforce, HR Project Management, IT Management, Vantage, Kronos, PEO, SAP ERP, SDLC, Consulting, Business Analysis, IDoc, Management
Education
City University of New York City College 2005 — 2006
Masters, Enigneering and Management
Gogte Institute of technology 2000 — 2004
Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering, A
Aasonn August 2015 - Present
Newell Rubbermaid June 2014 - July 2015
TE Connectivity September 2013 - May 2014
Citrix 2013 - September 2013
Transfield Services 2011 - 2012
CA Technologies 2011 - 2011
ANN INC. 2010 - 2011
Wipro 2010 - 2010
Convergys January 2008 - November 2009
Johnson & Johnson 2009 - 2009
Skills
SAP HR, SuccessFactors, SAP, Business Process, Interfaces, SAP R/3, HRIS, SAP Implementation, ERP, Project Management, Software Project..., Taleo, Data Migration, IDOC, ADP Payforce, HR Project Management, IT Management, Vantage, Kronos, PEO, SAP ERP, SDLC, Consulting, Business Analysis, IDoc, Management
Education
City University of New York City College 2005 — 2006
Masters, Enigneering and Management
Gogte Institute of technology 2000 — 2004
Bachelor of Engineering (BEng), Electrical, Electronics and Communications Engineering, A
Peggy Girten's Convergys Experience October 2011 - May 2013
Job Project Life Cycle Quality Assurance Consultant at Western & Southern Financial Group
Industry Information Technology and Services
Experience
Western & Southern Financial Group September 2014 - Present
Western & Southern Financial Group 2014 - 2015
TEKsystems March 2014 - September 2014
Convergys October 2011 - May 2013
Convergys October 2011 - May 2013
Convergys February 2013 - March 2013
Convergys October 2010 - November 2011
Convergys January 2009 - October 2011
Convergys November 1999 - January 2009
Cincom Systems October 1998 - November 1999
Skills
Project Management, Program Management, Vendor Management, Change Management, PCI DSS, SDLC, SharePoint, Process Improvement, IT Strategy, Software Documentation, Business Intelligence, Requirements Analysis, Management, Leadership, Strategy, Analysis, Risk Management, ERP, Team Building, Testing, Outsourcing, Business Process..., CMMI, Software Quality...
Education
Seminole Community College
PMP Courses, Project Management (PMP and Six Sigma certification in progress)
University of Cincinnati
Web Page Management
Miami University
Information Technology, Technical Writing
Cincinnati State Technical and Community College
Information Technology, HTML
Campbel Commercial College
Business Management
Western & Southern Financial Group September 2014 - Present
Western & Southern Financial Group 2014 - 2015
TEKsystems March 2014 - September 2014
Convergys October 2011 - May 2013
Convergys October 2011 - May 2013
Convergys February 2013 - March 2013
Convergys October 2010 - November 2011
Convergys January 2009 - October 2011
Convergys November 1999 - January 2009
Cincom Systems October 1998 - November 1999
Skills
Project Management, Program Management, Vendor Management, Change Management, PCI DSS, SDLC, SharePoint, Process Improvement, IT Strategy, Software Documentation, Business Intelligence, Requirements Analysis, Management, Leadership, Strategy, Analysis, Risk Management, ERP, Team Building, Testing, Outsourcing, Business Process..., CMMI, Software Quality...
Education
Seminole Community College
PMP Courses, Project Management (PMP and Six Sigma certification in progress)
University of Cincinnati
Web Page Management
Miami University
Information Technology, Technical Writing
Cincinnati State Technical and Community College
Information Technology, HTML
Campbel Commercial College
Business Management
Brandon Sobojinski's Convergys Experience September 2013 - Present
Job
Industry Marketing and Advertising
Experience
Convergys September 2013 - Present
JetStream Car Wash June 2008 - Present
Americorps September 2012 - December 2012
Oshkosh Youth Baseball April 2002 - August 2008
Skills
Organization, Task-oriented, Goal Oriented, Leadership, Marketing, Marketing Strategy
Education
Clarke University 2009 — 2013
Bachelor of Business Administration (BBA), Marketing, Management, and Finance
Convergys September 2013 - Present
JetStream Car Wash June 2008 - Present
Americorps September 2012 - December 2012
Oshkosh Youth Baseball April 2002 - August 2008
Skills
Organization, Task-oriented, Goal Oriented, Leadership, Marketing, Marketing Strategy
Education
Clarke University 2009 — 2013
Bachelor of Business Administration (BBA), Marketing, Management, and Finance
LeAnn Day's Convergys Experience December 2011 - Present
Job
Industry Legal Services
Experience
Convergys December 2011 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Coaching
Education
Cincinnati State Technical and Community College
Kaplan University
Associate's degree, Paralegal Studies
Convergys December 2011 - Present
Skills
Microsoft Office, Management, Microsoft Excel, Microsoft Word, Research, PowerPoint, Sales, Leadership, Training, Photoshop, Coaching
Education
Cincinnati State Technical and Community College
Kaplan University
Associate's degree, Paralegal Studies
Helen Hendrickson's Convergys Experience August 2014 - Present
Job Student at Clackamas Community College
Industry Financial Services
Experience
Convergys August 2014 - Present
Fry's Electronics September 2013 - January 2014
T-Mobile October 2012 - September 2013
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Support
Education
Clackamas Community College 2009 — 2015
Associates of Oregons Transfer Degree In Progress, Psychology
Convergys August 2014 - Present
Fry's Electronics September 2013 - January 2014
T-Mobile October 2012 - September 2013
Skills
Customer Service, Customer Satisfaction, Customer Retention, Customer Experience, Customer Support
Education
Clackamas Community College 2009 — 2015
Associates of Oregons Transfer Degree In Progress, Psychology
Justin Cole, PSM I's Convergys Experience July 1992 - June 2001
Job Integrated Multimedia Specialist at West Chester Township
Industry Government Administration
Experience
West Chester Township November 2008 - Present
Place Logo Here LLC May 2005 - Present
Resolvit October 2007 - November 2008
The Reynolds and Reynolds Company July 2007 - August 2007
Luxottica Group June 2002 - July 2007
Convergys July 1992 - June 2001
Skills
Video Production, Video Editing, Graphic Design, 3D Modeling, Photo Editing, Plant Layout, Internet/Intranet..., Database Administration, Premiere, After Effects, Illustrator, Photoshop, InDesign, Final Cut Studio, PHP, MySQL, Joomla, Oracle
Education
University of Cincinnati 1996 — 1999
Bachelor’s Degree, Information Technology (Business Track)
Cincinnati State Technical and Community College 1992 — 1996
Associate’s Degree, Computer Programming
West Chester Township November 2008 - Present
Place Logo Here LLC May 2005 - Present
Resolvit October 2007 - November 2008
The Reynolds and Reynolds Company July 2007 - August 2007
Luxottica Group June 2002 - July 2007
Convergys July 1992 - June 2001
Skills
Video Production, Video Editing, Graphic Design, 3D Modeling, Photo Editing, Plant Layout, Internet/Intranet..., Database Administration, Premiere, After Effects, Illustrator, Photoshop, InDesign, Final Cut Studio, PHP, MySQL, Joomla, Oracle
Education
University of Cincinnati 1996 — 1999
Bachelor’s Degree, Information Technology (Business Track)
Cincinnati State Technical and Community College 1992 — 1996
Associate’s Degree, Computer Programming
CommVault
Convergys Corporation
CommVault Systems
Convergys Inc.
CommVault Systems Inc
Covergys
CVLT